Ashley HomeStore Las Vegas, NV
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
Got a rug on clearance 👍
Not one sales person offered to help or assist to see if I want to buy anything.
Received my phone call today for my delivery that I have waited 30 days for. Was to be short my mattress for my new bedroom set. Unacceptable. I could have been told a week ago. Had already thrown out my old bed. Expected me to wait 3 more weeks for my mattress. Went to the store and asked to speak to the manager. I was given my sales associate. Finally got the manager and she blamed it on the pandemic. Where was the customer service? I will never buy from your stores again or suggest anyone to shop there. Unacceptable. I now have to pay for something I don't have. I will reach out to the corporate office on Monday.
I encountered a situation that a salesperson was not able to handle so I wanted to speak to the manger. Darrell Waller was so sweet and kind and handled my situation perfectly . He even went above and beyond to help move up my delivery date on my living room suite . Then he also offered to add the new tables I was buying and linked it up to my delivery of my furniture. I was very pleasantly pleased . We buy all our furniture from Ashley and I REALLY appreciate excellent customer service. That is what I received from Darrell. I wanted to make sure you KNEW this about this. Have a great day! 😊👍🏼
BUYER BEWARE!!!! SAVE YOUR MONEY!!! Apparently Ashley's business motto is to sell sugar coated IKEA furniture at a high price, also the lack of quality assurance during the delivery process. Desk and chair arrived in a box, delivery guys were in a hurry to get out of there......when questioned about building it.....they said " oh that's on you, you didn't purchase the build delivery" .......I was never told or given the option at the store. Not to mention the delivery date was a nightmare, confirmed yes on first delivery date never showed. Called CS , they only had a partial order to deliver, delivery date was pushed back even further. Fast forward desk was damaged, contacted the sales guy after I opened the box and sent him pics of the damage. In a nutshell after going back and forth with him, his answer was you need to bring it back in and potentially wait another 3 months for a new "damaged" product. I'm sorry but I'm not going to be inconvenienced buy a stores lack of quality. After suggesting that Ashley could pick this one up when they deliver the exchange and to assure I had not received a damaged item, I heard nothing. Also apparently the store manager or any manager is too busy too address complaints. I had to elevate this to corporate , which in turn resulted in them sending out a " tech". Ashley furnitures last resort is to exchange furniture or take care of their customers in a proper way. If I wanted a damaged item, I would have purchased from a clearance section and repaired it myself!!!! SERIOUSLY SAVE YOUR MONEY AND PURCHASE FURNITURE FROM A LOCAL TRADESMEN THAT TAKES PRIDE IN THEIR WORK or build it yourself!!! You will be much happier.... Ashley furniture is a corporate chain store that mass produces garbage. You can seriously save yourself the headache and not even deal with what others go through.......good luck in purchasing from Ashley furniture and homestores.
Great store, great product, and awesome customer service!!
My experience has not been good, and I'm sleeping on a mattress that I did not order, while waiting on the right one I'm sleeping on a board. The sales clerk messed up my order. While they expect to their money, I expect to be satisfied with my purchase. I'm still waiting on my Living room set and its unfortunate that I feel disappointed and hope that this next delivery is correct. I as a custom will think long and hard before giving them my money. Period
Fantastic shopping experience! Tracy our Sales Associate could not have been more helpful and made the purchase as easy as could be. One stop for all our furniture needs!
Please do not buy from this Ashley Furniture store. I bought a complete bedroom set and when I received 2 of the dressers they were broken and damaged. When I escalated the issue I initially got no response and then they basically told me I was stuck with getting the damaged dressers repaired and I could not get new ones, even though I paid a lot of money for my purchase. I have went into the store multiple times and called and even though management said they would get back to me I have yet to hear anything and it’s going on almost 4 months. They will not value your business no matter how much you spend and their customer service is basically nonexistent. I don’t want anyone else to deal with these issues so please don’t spend your hard earned money at this store!!!
Sales Rep, Steve, provided great customer service from when I entered the store until I left. Helped me find dining chairs and although we couldn’t find nightstands to my liking, he went above and beyond to check in-store, in the warehouse and online. Go see Steve at the Martin Luther King, Las Vegas location.
I have never been treated so badly by a business than Ashley Furniture. The salesman was nice and the customer service representative Brittany try to go above and beyond to help. That is where it stops. The manager refused to even speak with me about what happened. My table was delivered damaged and they try to force the warranty to cover it which they would not. Then they sent someone out to fix it which was unable to. Then I waited for a replacement table which they refused to give me. Instead they gave me a top to another table that had been fixed and refused to give me anything else. This is all per the manager. But, then the manager who handles replacements called to let me know she got my new table in and would delivery it. When I told her what happened she apologized but said she couldn’t give me the new table if they already put another top on it. Now while all this is going on I had another table I was waiting for an was promised to have delivered and scheduled several times and then subsequently cancelled. When I spoke with Brittany about it she couldn’t understand because she saw I the system that table had cane in several times but delivered to other people that order weeks after my order went in originally. An the manager once again refused to get on the phone and answer me or Brittany as to why this is happening. All Brittany could do is apologize (which it wasn’t her fault at all) and say just wait hopefully they will deliver the next batch. It finally came a month after the original promised date. The reason I choose Ashley is not only because they had the two tables I wanted but I had other piece I bought recently from online and had absolutely no issue with them. It was a smooth transaction and delivery. As well as the salesman stating that although other stores can’t get their products due to COVID they are only a 2 weeks to a month out for all deliveries. After several calls and trying to track down the owner of this company you find that they are all independently owned and operated. An that the online store is completely separate from the stores. None of them will take responsibility for any of the actions that any of the different stores do. I have told everyone I know never to shop there again. They don’t care about how much money you spend (I spent over $2000) or how little to them you are just another notch in their paycheck. Stay away from them if you appreciate the hard work you have done to earn your money. Go somewhere that will appreciate you and your business.
NEVER AGAIN!!!! Ordered a writing desk and chair in the beginning of May. Did not arrive until mid August. Not only did I have to assemble myself (was not told of different delivery services) but it arrived damaged on top of it. Instead of replacing my brand new damaged desk like any other reputable company, they sent out a tech to repair it. So now I have a repaired desk that I purchased at new furniture price. I'm sorry but if I wanted to buy something that had damage to it I would have shopped the clearance dept.
Had to return a broken counter-height stools,called their customer service and was advised that they’ll get back to us after 72 hrs,did n’t hear anything after 4 days so we have to come to their store.When we got there,warehouse is only open until 5PM,was advised by customer rep Yvonne with Manager Sabrina who was seating beside her at that time that there’s already 1 stock reserve for us to come back from 10AM-5PM,when we got back after 2 days,everything that was told us was different since we discovered that aside from the broken part there were also missing parts.Was told by Sales Manager that stock has to be ordered as there’s no stock available. From the customer sales representative who entertained us up to the sales manager,no one seems to care about their customer’s satisfaction.We’ve been buying all our furnitures to them for the past 2 yrs,we never had any problem until this incident happened.Will not comeback again to buy from the MLK branch.We felt like once you bought their items their service stops from there,they don’t care about your concerns after.
I will never shop with Ashley HomeStore again. I have been trying for months to receive the correct cushions for my sofa and love seat, the ones displayed on the showroom floor are not the ones that came with my furniture. I specifically chose the set due too its firmness and the cushions I have as soon as you sit on them they sink into the sofa. I have spoken to customer service and a manager and NOTHING has been accomplished. They ordered the SAME cushions that I already have. They told me they don't have the ability to choose the firmness you basically get whatever the parts department send. (FALSE ADVERTISEMENT) I have been bounced around to so many people within the company. I was told the cushion foam comes in green which is what I have, orange which is what is on the showroom floor and (yellow?). I even suggested I would take the cushions from the set on the show room floor and they won't do that. At this point I'm going to get the news and my lawyer involved.
Went to MLK Ashley HomeStore and bought a 14pc set (sofa, recliner, tables, rug,etc.) Tabitha was a great saleslady. Given a delivery date of Aug.21. for everything except recliner (Sept.11). Called 5 days before delivery date to confirm my order. Was told nope, delivery changed to Aug. 26 and that it was not guaranteed either (no one notified me of this change). My sister had gone in 3 days after my purchase and bought the same set. She got her delivery in less than a week. Called up Ashley HomeStore to inquire why she got the sofa and I'm not getting mine. Apparently 5 other people after me have priority for the same sofa even though at the time of purchase I was told the sofa was in stock. I ended up requesting a refund. I didn't like the idea that they charged my credit card and the items were not in stock as promised. Terrible company tactics of overselling product and not delivering on promised date. Buyer beware ! Only buy if you're not in a hurry.