Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Las Vegas, NV represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
The Ashley Store in Las Vegas, NV is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Worst customer service I have ever experienced. They kept lying about the delivery date. The manager refused to call me back multiple times and they have yet to refunded my money that I’ve been waiting on for over three weeks. They are liars at this location and they will steal from you do not recommend.
It has taken 2 months to get our furniture and we still don’t have all of it. We’ve been told our delivery would be to us between 7am to 9pm. On 2 different occasions of which they no showed us with no phone call or text. We had to cancel appointments only sit at home for 14 hours for no reason. Customer service is a joke as they make it hard to contact the store directly. They have good furniture and good prices but they lack on customer service and delivery.
Chris and Juan came back for another delivery for us and man talk about hard working guys with great sense of humor and tolerance to put up with corny customers like me cracking jokes at their expense. Good sports! White glove service, always going above and beyond for us. Thanks guys, you make your hard job look easy'ish lol IT STILL LOOKS HARD AFK IS I'M BEING HONEST! My bedroom is coming together beautifully. Now I just need to restore my antique vanity, get a new one (next delivery maybe huh?) and replace my TV stand. Didn't get super great pix, hard to capture how bright and cozy my set is when they are spaced out like this but you get the idea.
Very bad customer service experience. Their sales and delivery department have sucks coordination. They cant delivery on time and give you some unacceptable reasons . Merchandise quality are not really good. If you guys porchased the order at 91 S M.L.K. Blvd, Las Vegas, you need considering and carefully
Lost my order Computer upgrade was the blame..lol Terrible customer service from east coast or foreign country….had me drive to pickup my order twice both times not in warehouse shop somewhere else!
I Love Ashley’s. It nice to be able to browse without pressure on You to buy. Mind You, I am not saying that the Staff Members are not helpful, or scares, they are simply waiting on You, they are keeping a watchful eye just incase You/We the customer has a question or concern. I really appreciate it when I get the opportunity to visit. I had the pleasure of bringing My Friend in and She bought a dining room table and chairs and She got a bonus gift. That went over Well with Her. I’m sure She will be visiting again soon, JIMINEZ, IBE. A few years back I got My cousin over there She got a Cal. King bed, and bench from You. Yes over the Years I have brought Family, sent neighbors and associates to You Store. I would like to Thank One of Your longtime Employees, Mr. Terrance, He is no longer there at the MLK store, but He is the reason for My returns and My Referrals. Thank You Ashley’s for You kindness. Keep up the good work! Sincerely, Andrea James Almaguer!
Great service and quality of furniture
Our salesman Oscar was amazing! That was the only good part of this store. We had to wait a month for our furniture. Then after all that waiting the delivery guy DROPPED THE COUCH IN OUR POOL!!! Then had the nerve to say it would be fine! After refusing the couch the store said it would be nearly a month before they could bring us a replacement couch. After telling them that was not acceptable and they had until the following Monday to come up with something better, they said they could deliver another couch the following Tuesday. Nobody cared about the situation and nobody was actually apologetic. I HAVE VIDEO THAT I POSTED ALL OVER SOCIAL MEDIA OF THE COUCH BEING DROPPED INTO MY POOL. I cannot recommend this place.
Alejandro was excellent & provided great customer service while being friendly & welcoming. My fiancée & I couldn’t be happier with his knowledge, positive attitude & friendliness.
I just bought 2 couches and unfortunately they do not fit in my living space. I called immediately to return/exchange. Come to find out they do not have a return policy and NEVER notified me when the items were purchased! Ashley furniture witheld crucial information ALL customers should be notified of!!! I will NEVER be buying from Ashley furniture again!
Great sales representative. Excellent customer skills. Thank you Zach…
Zach helped us with our purchase and he was awesome. Talking to Zach was like talking to a friend. great customer service and got us a great deal!!!
If your tired of spending your hard earned money with company’s that allow incompetent sales representatives to work don’t spend your money with. Ashleys here on MLK. On site Manager Victor along with 5 other Ashley employees conversing about banana pudding and “food items in the south” while I waited patiently for the 6th lady in the group finishing up with her customer. Nobody asked if I needed help with my pick up order or anything.. they were really into that conversation about Banana Pudding I guess.. after a big mix up with my pick up info and voicing my frustration with Victor about his poor customer service. I went to the other side of the store and again knowing I was dissatisfied with his customer service he points to the coffee table and tells me “there it is” didn’t offer to help, didn’t say anything just closed the door on me after I grabbed the table.. struggling to get the table in my truck I put a huge scratch on the table. Went in to confront Victor about why is he working a customer service job in a management position and can’t help the customer or find another associate load the table. His response “we don’t help load items”. Very horrible experience don’t waste time time or money with these people.
Zach was great 👍🏼
Found all the pieces I was looking for! Zach was a wonderful help, and spent quality time with us. Thanks for you're patience and time, truly guys!
Worse client attention, the guy literally told me that I should go to another store
Just purchased my sofa and loveseat combo from the nicest and most thorough sales person that Ashley has to offer. His name is Oscar Arturo and if you are looking for anything that Ashley carries, you would be doing yourself a favor to make sure that you meet with Oscar. Thanks again, Oscar!
If you come here ask for Oscar! He was very helpful and gave us a lot of options. He will make sure you leave happy and with what you want.
(Translated by Google) Oscar Arturo, the best salesman, talk to him about feeling at home (Original) Oscar Arturo el mejor vendedor háblenle se sentirse en casa
Zach was very professional and helpful in every way. He showed us several options and we were able to choose exactly what we wanted. I appreciate his patience.
Great furniture and excellent service. Support by Zach was amazing. 100% recommended
Traci was phenomenal and her energy was amazing from the start! My wife and I will only be coming to the Ashley’s furniture on MLK just to work with her
Had a good experience overall if I had to do it over I would have paid $200 for delivery, kinda worth once you spend a Saturday assembling and risking damaging stuff. Seems a high price to pay but the sofa was hundreds less.
Very disappointed with this store and customer service with trying to return a mattress. I went there knowing what I wanted and they were out of stock but felt pressured to give other mattress a look. I tried several mattress and I did take a chance on a posture pedic. I was never told that if I didn’t like it I couldn’t return it. Just laying on a bed for a short time isn’t really sleeping on it and seeing if it fits your needs. I have osteoporosis and arthritis in my back and legs and I can hardly get out of bed each morning, this is the worse bed I’ve ever had. I purchased it in April and as of yet been able to correct this issue. I’ve called customer service they filed a claim and sent out a technician to verify there is no damage to the mattress……nothing!!! I’ve returned to the store and spoke to the manager, he said he would try to get a different mattress and still nothing. I’m 67 years old now sleeping on the couch and I have a bed in my room that I paid $7300.00 for and I try calling the store and I’m connected to customer service and keep getting the run around time and time again. I feel I was taken advantage of. Every place I call about buying a mattress let’s you sleep on them to see if you like them I don’t understand what the problem with this company is. I’ll never purchase from them again and I strongly advise you to be well informed about the return policy of any thing you buy from them BEFORE you buy…. I don’t recommend this store to anyone Just a little update on this review, I did send an email and all the information that Ashley furniture requested a stated in the answer to my poor review and as of yet I have not gotten a reply to my email. I have not gotten a phone call I have since then called customer service two different times trying to reach the store. I can’t get in touch with the store so I’m gonna have to go down there again, customer service can’t help me and keep saying that they will get in touch with the store an email and the store will get in touch with me. Poor poor poor customer service the worst ever and I hardly ever leave a bad review unless it’s warranted, I’ve been in the customer service business for over 20 years , and at this point, I don’t see them helping me at all so back to the store I go tomorrow again this is not a good place for you to be going and buying your furniture, especially in mattress and you expect a return it if you don’t like it, that’s not happening
Financed a bed, two nightstands, and a mattress through Ashley furniture and was told it would be two weeks before my bed arrived. Finally bed arrived and was being assembled by delivery but they sent us a faulty bed. The bed had two right legs. Called and spoke to customer service and they said I have to wait 24-48 hours to get out of truck status. They also stated they have to make a case for the head board. Requested they pick the furniture back up and take off the bed and two side tables. Rep claims all sales are final even though they have not completed the order. Rep did not provide no ETA on a new headboard or anything. I am being forced to pay for furniture I don’t even have. I would not recommend Ashley furniture to anyone. Furniture is clearly cheaply made and thrown together with no craftsmanship. Nowhere in the paperwork states all sales are final. Especially at the hands of the company.
Victor attended us, he was kind, patient, and informative. We found exactly what we wanted and were satisfied.
great service and friendly staff
The guy with the flag shirt was so nice responding out inquires! Thank you Oscar!
Bought some King Size purple sheets, when o opened the package the fitted sheet was twin size. Tried calling the store to speak with my sales parson, and they have their phone connected out of state. Waited 45 minutes to get connected, and the customer service agent was not able to connect to the store. They wouldn’t answer. Quick to sell, not quick to solve issues. Worse service.
Great customer service
I walked around this store for 30mins. In the back with discounted items, all upstairs. Walked in front of the counter of employees downstairs. I was not greeted once. The only person who spoke to me was a salesman who said two words, "Excuse me" as he rushed back to another customer. Money in hand...ready to purchase entire bedroom set today. Customer service tells me everything I need to know. Shop somewhere else.
My family and I went into Ashley’s looking for a dining room table and we found the perfect one thanks to Zach. We’ll definitely be seeing him again when we go back to look for the next piece of furniture my mom wants.
Thank you to Tracy the best customer service ever anyone wants to get good service go to her in Martin Luther king Las Vegas NV THANK YOU ONCE AGAIN TRACY
Zach is amazing Very knowledgeable and helped us with all of our furniture questions and answers
Zach helped a lot, very knowledgeable and patient
Zachary A. was excellent and knowledgeable. He was patient with us and answered all of our questions.
Good customer service
I bought my couches about 6 days ago and when I received them on Tuesday unfortunately they didn’t fit in my living room. I am very disappointed in the fact that I have to beat around the bush to try to get a trade for different ones when it could easily be avoid and have had it done at the store. Now I have to wait until my case is approved to see what happens. I was planning on buying more furniture for my house form them but unfortunately if this doesn’t get resolved due to their new policy that was just made I will not be buying from here again.
He was very helpful and patient when communicating, a great salesmen
Zach was very knowledgeable and great customer service along with being super nice.
Anita C. was extremely helpful, patient, and very knowledgeable of the furniture sold at Ashley. This purchase would not have gone so quickly or smoothly without her help. She knew exactly what I was looking for after explaining my wants and needs in a couch, and showed me various comparable options. She is great and will help you with anything you need. Thank you Anita!
This was a fantastic visit because of one amazing employee. Eva, my sales person was friendly and helpful and made me feel like I just met my best friend. People buy from people they like (and trust) and Eva made me feel like I was in great hands. Eva is an absolute delight and I highly recommend stopping at the store if you are ever in need for furniture. (And fantastic expert advice)!
Great Zach is the best
Zach was excellent! He did a great job helping us on our first visit to Ashley Furniture.
We were greeted and left to wander and explore and then we were easily able to find Anita when we needed her and she was quick to help us! Quick process. Give Anita a pay rise please!!!!!
Just went a bought a cooling mattress today and Andrew helped me and my partner out. Awesome worker and best sales man! He made us feel comfortable.
Anita C. Was the absolute best! Best saleswoman in the building!
I had a very bad experience with a lady named GUADALUPE (LUPE) HE WORKS DOING THE DELIBRY...SHE HAS A VERY UGLY MANNER WHEN SHE TALKS, HE ANSWERED ME THAT SHE DOESN'T GET PAID EXTRA FOR SPEAKING SPANISH
Very good service
Oscar Gomez was very helpful and friendly. He let us look around without pressuring us. We bought a sectional, beds, console tables, accessories, and artwork. Ashley has everything, and good prices too. Thanks Oscar!
Zach was awesome! He was patient with us and helped get us the best offer possible that fit our needs! Would highly recommend.
The staff is very helpful and explained everything.
They never contacted me back after my bad experience
Miguel took very good care of my family and I am extremely happy to be buying my dream couch. Stupendous sectional on the way! 🏁
Excellent service, very knowledgeable!
Oscar Arturo did an incredible job!! He was helpful and available but gave me the space I needed to decide and think it through. Best sales person I’ve ever had!
Zack was very friendly and informative the mattresses and sofas I was interested in. I would recommend.
Anita greeted us at the door politely. She was very friendly, helpful, gave us different options, and there were 4th of July discounts. She sold us a great couch that we are very excited about. Thank you Anita and Ashley
(Translated by Google) Zach, thank you for making my experience in the easiest store. (Original) Zach grasias por aser mi experiential en la tienda mas fasil
Zach was fabulous and very helpful!
It’s great shopping here specially when OG helped out and made our first time experience shopping. I will surely come back to get tempur pedic next. Thanks OG!!
Anita Contreras helped me very amiable person. My parents have also came to Ashley in different occasions looking for different things and she’s always been very helpful
I bought a pull out sleeper couch. The pull out function broke in the first 2 years. I have been going through their warranty program and they came out 2 separate times to verify if it could be fixed or needed replacement. We'll 2 months go by they said I was getting a new couch bc they don't have my couch part available anymore. It's now been months and ASHLEY FURNITURE had declined to give the warranty the documents needed to get me a new couch. UPDATE: I recieved a promo after months and when I go to use it it does not work. The issue has been escalated twice to their store to give me a new one. They just keep pushing back saying I have to wait for the store to issue the promo. What a joke. THEY DO NOT CARE ABOUT THEIR WARRANTY THEY DO NOT DO THINGS IN A TIMELY MANNER. I still haven't gotten a response to the warranty claim and it's been 5 months since I started the process. DO NOT BUY FURNITURE HERE GO TO RC Willey they actually honor their warranties and they fix things in a week or 2 max.
I walked in knowing what I was looking for. Anita greeted me and answered my questions on where to find specific product. She allowed me to shop around without being pushy. When I was ready, Anita helped answer the rest of my questions. She was so friendly and easy to work with. Definitely will recommend her to anyone shopping here. Thank you Anita!!
Love it! Found my couch almost instantly. All the options Patty showed were in my wheel house!!!
O. Gomez Very helpful and knows what I’m looking for!
O Gomez, helped out. Very helpful!!
Zachary was very helpful! Took his time and explained everything making sure we chose what was right for us and that we were satisfied.
Zach did a good job love July 4his work
Patricia did an excellent job showing us our options. She sold us the perfect table. We are yet to receive it but so far everything has been perfect.
Zach has an excellent customer service.
Zac is very helpful and accommodating he's knowledgeable with every product
Zach and Anita (Sales Associates) - excellent professional service! Thank you.
Great Quick finding our new living room set.
Zach was great!
Zachary was super friendly and helpful
Thanks to Miguel for giving us a good experience when we first checked it out. Appreciate Kristal D. for helping us with our final purchases. It was a decent experience.
On multiple occasions, I have visited Ashley's and been impressed with their offerings. However, my most recent purchase of barstools was a disappointment as it did not match the picture displayed. Despite my attempts to return the items the next day, they were refused and I was given a claim number with no further resolution. This experience has left me discontent and prompted me to share my concerns in this review.
Zack was really friendly and helpful. I had a good experience.
Awesome customer service, Zac was extremely helpful. Gave me my space to shop around and was great with my family.
Zach was so great and helpful
Son and I bought couches here - they refused to deliver his couch into his apartment without even trying - took it back .. then claim he refused the delivery.. Now its a month later and his money still has not been refunded - NO COUCH - NO MONEY - This review will stay until his money is returned! Do NOT BUY ANYTHING HERE! THEY STEAL YOUR $$ Edit:Almost a month later - still NO $$$ back in his account- NO COUCH- NO CALLS TO RESOLVE THE ISSUES! NEXT STEP IS A POLICE REPORT!
Came to Ashley’s and had a great experience with the sales man OG, he’s a very friendly guy that gave us time to seek and think about our options for a new sectional. They are the best !
OG helped us find the perfect couch for our loft. He was friendly and helpful A+
Boo Oscar, yay Estephanie! So we went into the Ashley Store located on Martin Luther King here in Las Vegas. We were greeted by Oscar and he allowed us to browse the store stress-free. Oscar was super helpful getting our items checked out and assured us that our items will be ready for delivery as soon as we were ready for them. We were super happy with the process until we were ready to schedule our delivery, Oscar was not as helpful or attentive once the sale was complete. Despite multiple texts and calls. We were unsuccessful scheduling a delivery with Oscar due to poor communication. We had to make the drive to the Ashley Store to schedule our delivery only to find out Oscar had sold us the wrong sectional couch. Luckily for the customer service rep Estephanie, she was super helpful correcting our order and was able to get our furniture delivered within the week. Our furniture was finally delivered and installed amazingly by the delivery personel. An item that was purchased that we needed to assemble, unfortunately was damaged during delivery. We were told we had 72 hours to report any damages. So naturally we call our sales rep Oscar. No response, so we ended up calling from another # and he calls back surprised to find it was me. Got the run around and was told we would get a call right back. No call back, the second trip to the Ashley Store and Estephanie was there at the customer service desk to save the day by scheduling a tech to look at the damaged furniture for us. Estephanie had to save this sale twice due to Oscar's negligence.
Zach was very helpful!
Bill at Ashley's Furniture Store was very nice....great customer service
We had a wonderful experience with Zack he was informative he was charming and he gave us all the real information upfront without beating around the bush of price or availability of items we left and spent less than we thought because of the deals they had at the time if you have time please stop by just to take a look at there inventory but if you want quilty ask for Zack and he will take great care of you!!!
We had a fantastic experience working with OGomez. They were incredibly helpful, knowledgeable, and flexible throughout the process. We ended up finding the perfect couch - comfortable and stylish!
I work in sales, and OG was a prime example of excellent salesmanship. From the moment you walk into the store, greeting and explaining the process. OG was transparent and open in his communications about cost and process without pressuring. He checked in throughout the shopping experience, offered features & benefits on products, and we left feeling positive and happy with our purchase. Thanks again for all your assistance and happy birthday.
The delivery company they hired, Alpha Delivery, didn’t even try to get the couch in our house. Absolutely terrible experience, no customer service on their end.
Kasey was a great rep! He helped me find something within my budget and understood my needs and concerns. He is very knowledgeable and helpful. I will be back to buy from him again!!! -Crissy
Patti was very helpful and professional. She was very patient and helped my family get great furniture.
Sales staff was easy to work with. No pressure and helpful.
I purchased a t.v. stand with fireplace, etc. Bill was so patient, helpful and professional.
Zach was amazing! We'll be back to see him soon.
Came to Ashley looking for a couple furniture sets and Zachary was our sales rep - great service! He let us walk around in peace and was very informative when we had any questions. He made sure we knew exactly what we were getting and applied a 5% discount just for financing! Thank you! Hopefully delivery goes smoothly…
My husband bought a 12 Ashley Hybrid Adjustable Base and Mattress it was the right choice for us mostly because I just got into a car accident and it is just great for my temporary condition that has been helping me to get out of bed easily massaging my feet. This has been amazing for us and so was the salesperson IVY Thanks for your service :)
Zach is a super salesman
Patti was amazing help! She got us all set and explained everything exceptionally well, thank you for all the help! :)
I gave 5 star to this store because of the sales person AL. I thought everything will going to be ok. Then I edited my review and went down to 1 star because of their very poor and frustrating service when it comes to items delivery. I went to Ashley furniture at MLK branch. I bought dining and twin bed. We agreed on the delivery date of June 1st. They deliver only the dining set. The twin bed they did not deliver and when I called the store, the rep keeps on dropping the call. So I went to the store itself. And the customer service told me that they can not deliver it ASAP. I was confused on why they can not deliver it ASAP when in the first place it was already scheduled June 1st and they did not deliver it. Now they said that I have to wait when they have available date to deliver it. If only I knew this was gonna happen, I should have buy at Half Price Furniture. Next time don't buy at Ashley Furniture. Very frustrating service!!!!!
Tracy was an absolute delight and a pleasure to work with. She made our search for a new couch a breeze and made sure our expectations were met. She went above and beyond. I will absolutely be coming back for future home furniture.
Salesman was very helpful and PATIENT with us. I very much appreciated this quality from him.
The staff was great! The in-store selection was good, but almost everything needed some days to prepare before we could pick it up.
Had a wonderful shopping experience with Anita C. She was super helpful and was very detailed throughout the whole experience (:
Went on Memorial Day for the sales, and got a great affordable 2 sectional (5-6 seater) chaise with ottoman for around $1500. Oscar Gomez (goes by OG) helped us and was very helpful and kind. He checks on you occasionally but never pushy, which is what we really appreciated! We told him we wanted to pass by Walker furniture before making a final decision, and he was super kind and patient. Never gave us a crazy salesman pitch. We will definitely be coming back to Ashley furniture in the future with OG!
My sales guy OG, was awesome and patient. Thank you again!
(Translated by Google) Anita is a very nice person who does not push me to buy, I have always bought. She is very happy every time I see her. (Original) Anita es una persona muy agradable q no empuja a comprar, yo e comprado siempre Con ella muy contenta cada vez que vego.
The only reason I’m giving this place 2 stars is because of the experience we had with Bill. He’s was a really nice guy, but extremely high pressure and he wouldn’t leave us alone to look around the store. We felt trapped by him. He wouldn’t stop talking our heads off and asking us a thousand questions, and we couldn’t even focus on the furniture we were looking for. I was literally about to loose my mind. Very nice guy, but one of the worst sales person. He seemed to be more interested in the social aspect than the selling aspect. I don’t mind being social, but this was the type of social where we felt trapped and overwhelmed. Please Bill just give people their space to actually look around the store and shop.
Nice place! Their staff Al has been really helpful to us considering it’s our first time here. He helped us from the start, find what we’re looking for, until purchasing the item. Even in financing. Thank you Al!
Zach was awesome!! He helped my family and I get new furniture for our bedrooms and a power chair for my older father. He was very friendly and remembered us from the last time we came here. He made it such an enjoyable experience!!
Miguel was exceptionally helpful and courteous. This was my first time furniture shopping as an adult, and he was patient as we changed our mind several times before finally settling on a new living room set. I absolutely Olán on visiting this location and Miguel again soon!
Miguel was great!!! Very nice. Helped with everything we needed.
Wonderful at helping us look at our options
(Translated by Google) Anita very kind and very patient. Excellent attention!! (Original) Anita muy amable y muy paciente. Excelente atención!!
OG is awesome! Old Gomez was on point and we will be coming back for sure!
OG was nothing but phenomenal! He assisted with our needs as well as getting us the best prices possible. Everything was in stock, great deals, and beautiful furniture! We are Ashley customers and definitely calling OG on our next return, he’s the best!
Zach was one of the best!!! 🙌 great personality, very very helpful, and made our purchase very smooth! Only staff there that seemed enjoyful to be around :)
Zachary was very kind, fun, and helpful
O. Gomez was amazing! What a wonderful man. He made us laugh. Very attentive to our wants. He was able to find us exactly what we wanted! So excited for it to arrive! Thank you again O. G.
O Gomez made sure I was pleased 😄. Made us laugh and answered all my questions, and I had a lot! You’re the best OG! {{{ask for OG}}}
Oscar was amazing! Super friendly and very helpful!
Zach attacked was awesome very very helpful
Zack is knowledgeable and vary helpful
Bill best dude out here help me out with what I was looking for definitely coming back here 🫡
KC is a fantastic sales associate!! He was with me for a few hours. He gave me the freedom to look and roam, but was always close by if I had a question. I came in looking for a living room set. I ended up furnishing several rooms. Absolutely zero pressure. Nothing but a positive experience! Thank you KC!!
Oscar Arturo was super helpful! Loved the experience shilopping at Ashley furniture. Oscar allowed us to browse stress free!
Good experience with OG today! Thank you for your help!
Anita was very helpful, kind and patient.
Anita was great!
Zach was great 👍
Elise B was very informative and definitely make the process so much easier.
Elise B was great! She helped us and gave us great feedback in all the mattresses and materials. Very knowledgeable
Zach was the best,very easy going and knowledgeable and helped us extremly quickly, coming from a fellow Zach I know what I’m talking about.
Zach was doing a great job 👏🏻
Al Smith was a fantastic man to work, incredibly friendly and enjoyable to talk to!
Anita is great and has always helped us with our purchases. We've been purchasing furniture here for years!
Anita at Ashley was super helpful when it came to looking for new furniture. She spent the time with us to look at multiple different peices. She had great patients with our indecisiveness!
Bill Kreuzer was amazing to us!! Highly recommend him!
Oscar Arturo really made our day. We went to 3 other stores in the area looking and seemed we were being a burden due to us trying to find the right beds. We came to Ashley was greeted immediately. After about going through a million beds he helped us find the right two beds in our budget. I would highly reccomend him he knows how to deliver that wow service!
OG did a great job! Thanks for ur help!
Great service, very polite great sales man O.Gomez was very patient and professional. Great experience we recommend for furniture shopping.
Really nice and pleasant to work with anita was my rep i hot great deal. ill be back for more the future 😁
Awesome store soo much to look at and choose from! Ivy is the best sales person everr!!!
Beautiful big store. Should be there take a look ! Miss Krystal is so sweet and very helpful. Go find her !
Beautiful Store. Wow from the inside so much product and it’s two floors.
Anita was incredible. All the associates were busy but she acknowledged us immediately and greeted us even though she was assisting other clients. She is super sweet and patient. She made sure we left with the product that was best for our home.
Elise B
Patti was great. She paid attention to my wants and was very patient with my selections!
Tracy was awesome! She gave us space to look and shop. When we had questions she was there to answer. Made our buying experience really easy and nice.
Zach was very helpful in the search for are chairs and table today . Awesome fella
Elise B. was very nice and extremely helpful. She took her time with me. I move pretty slow lol
Patti was very sweet, funny, and efficient.
Patti was very helpful
Elise B. Very helpful sales person and I felt no pressure when choosing my furniture
Patti is awesome
Zach was outstanding! Very knowledgeable, courteous and friendly.
Came to Ashley Furniture today. Tracy provided great and efficient service to us today. She was patient, helpful and was able to help us find what we needed. Store was clean and staff was friendly. Highly recommend this store.
Tracy @ MLK store was wonderful to work with. She was friendly and very welcoming. We were able to buy the furniture we were looking for and quick delivery made our day! A+ customer service!
zack give us the best options ⭐️⭐️⭐️⭐️⭐️
Zack he is really nice, he always look for the best deal that fits perfect for you
Anita C. Was very nice and helpful.
Had a wonderful experience with Zach today.He made me feel right at home while he work his magic for me.Great young man
Went to the location on MLK and the service was outstanding! I highly recommend asking for OG (OGomez) to assist you in your purchase specifically, he assisted me and my husband in furnishing 2 different places! He is overly patient and kind with an awesome sense of humor!!!! If I could give him 10 stars I would!
Bill Kreuzer was a great salesman that made my family and I feel welcomed. I definitely will use Ashley Furniture as my family’s preferred home shopping store. Thank You Bill for all you do.
Positive experience. Slightly upscale effort but it all worked well. Salesperson was pleasant and good personality
(Translated by Google) Excellent service from Mr Oscar Arturo!!! Totally recommended!!! (Original) Excelente servicio del Sr Oscar Arturo!!! Totalmente recomendable!!!
Very good experience. Zack was friendly & helpul
My sales rep Francis Rubin was awesome she was really Patience with my family and children and very educated on the product she was showing us and I really like that about her and my finance rep manny was awesome as well.
Had an excellent experience at Ashley’s thanks to Tracy and Edgar was able to find my new dinning table and living room sofa very much recommend!!!!!
Zach was outstanding , great service...
Elise B. was great! Very patient and knowledgeable!! Will work with her again anytime!
Great service
Chris greeted us when we came in and answered all of our questions. Jeremy, Regional Director assisted us with the final purchase and we had a very good shopping experience. Thank you very much.
Shopping at Ashley Furniture was a fantastic experience, thanks to the exceptional service from sales associate Oscar Arturo. He was not only kind and attentive but also incredibly helpful. His knowledge of the products and willingness to assist us in finding the perfect pieces for our home made the shopping process enjoyable and stress-free. Oscar went above and beyond to ensure we were satisfied with our selections. We highly recommend Ashley Furniture, especially with Oscar's outstanding customer service!
Stephen was incredible! He helped me furnish my new apartment and didn’t try to sell me things I didn’t need or want. He was patient and honest with me about the items we were looking at. Would highly suggest having Stephen help you shop!
Friendly and responsive service! I appreciate the follow up for delivery!
patty was very helpful and comforting
Patty was wonderful
Oscar was wonderful to work with! He takes the time to explain everything and is patient and very knowledgeable! If you want great service ask for Oscar. Bilingue
Elise B. Is very informed about the matresses and helped me pick out the best one. She is awesome!
Zack and Anita were very helpful and professional. Made the buying experience simple.
Elise was amazing!! She was very tentative to our needs and made me feel very comfortable with my purchase! Thank you Elise!
I walked in and got all the help I needed from Zach. He was very helpful. Solved a few issues I had and helped me look for the barstools I needed. Very kind and very patient.
Zachary was very helpful!
Come see Anita and Jeremy at MLK for your couch needs! Very friendly & great customer service !
Great experience from the worker especially Anita C. She was very welcoming and spoke both in English and Spanish. Overall great atmosphere and team.
Anita was a good help and very informing! We had a wonderful experience.
We visited Ashley Homestore on MLK and we were greeted by Stephen C. Stephen was super helpful and gave us options on purchasing our furniture. We will definitely recommend friends and family to come to Ashley and ask for Stephen!
My boyfriend & I came to look for some furniture for our new home, Stephen C. was so great. Amazing customer service. He gave us our space to look around & was very helpful!
Elise B. assisted me with the purchase of a new desk set and chair and was courteous and professional and I will ask for her again when I am ready to purchase more furniture in the near future.
Awesome experience. He took very good care of us. He was kind and funny.
Very nice I like the way they treat us in here and we are so happy thanks for everything.
My seller guy was the most nice ever. He helped us through all the process. Thank you Stephen.
THANK YOU TRACY FOR HELPING US BUY OUR BEAUTIFUL SECTIONAL!!
Elise B. was an awesome sales representative. She was patient and gave us all the information we needed that ultimately made our decision to purchase. I love that she was honest and kind. Great person. We'll be back for more furniture and want her to assist us.
Zach and Edgar were very helpful. I had a wonderful experience.
Bill was the man, made our lives very easy. Very helpful finding exactly what we needed and easy to work with.
Best service ever Zach very helpful
Zach did an amazing job helping out today was very informative answered all our questions and has a fun personality. Would recommend!
Elise B, amazing help!!! I do recommend her. Thank you
Chris at the MLK location is freaking awesome 10/10 highly recommend
Great place and Patti was very helpful 👍 5 🌟
Oscar is my go to whenever I'm in want for home furnishings. His taste in design is awesome.
Oscar was excellent!! I highly recommend you ask for him when shopping at Ashley!
Elise B was very inviting and welcomed me into the store, assisting me with my purchases an finalizing form. Thank you for all that you do.
oscar arturo helped us great costumer service!
If you go Ashley Furniture in MLK. Look for Oscar Arturo he’s very helpful and patiently explain all kind of tempur pedic mattress.. He is amazing!
Fantastic service! Anita Contreras helped me choose the best mattress at a price point I was comfortable with. I very much appreciated the patience in answering my questions and running the numbers to select a reasonable and manageable payment plan. Thank you!
Awesome
Oscar helped us selecting a good sofa. Very helpful. Thanks Oscar!
Ivy Xie was AMAZING!!! She helped me so much! Made my shopping experience fantastic!
Omg! He helped me find the exact item I was looking for! Pleasant friendly and very helpful. Ask for Oscar A.
Chris was awesome!! He’s a great employee
(Translated by Google) Anita Contreras Very good attention, go see Anita Contreras (Original) Anita Contreras Muy buena atención, vayan a ver Anita Contreras
Chris helped me find the mattress I wanted !
Chris was very helpful and knowledgeable.
Chris helped us find our beds absolutely enjoyed it !! Thank you sm
Chris S was very helpful and informative!
Zack did an amazing job in helping us find a sectional!
Elise B. was very patient with me and my husband. It took sometime to find what I really liked and she was kind easy to work with.
O. G WAS A GREAT SALES PERSON. VERY PROFESSIONSAL AND FRIENDLY. HE JUST HAD US LAUGHING.
Our attentive sales gal, Ashley, ( how appropropriate for working at Ashley Furniture Store!) helped us in every way. The manager also helped us quickly resolve an issue, and we are looking forward to filling our New home with more beautiful furniture and accessories!!!
Ivy was super patient. Knowledgeable And always had a great smile no matter how indecisive I was. Wasn't pushy. Which I love!! I don't like people following me around or talking to much. She is a straight answer every time. Will be back for a bed!
Elise B. was very kind, helpful, and patient.
A very respectful and very attentive person with what you are looking for if they do not have the design you are looking for, it helps you find something very similar and of course I felt very cared for excellent person 🤗🫶🏼
Francis is your GO TO woman! She made my experience furniture shopping amazing! Super kind! Generous & very informative! If you need a mattress, she’s your girl cause mannnnn she laid down that PHD knowledge. Loved being able to have her accompany me while I went on an indecisive frenzy trying to figure out what I wanted & she was so PATIENT with me! She delivered so many options that fit the color scheme that I wanted & it ultimately made my experience top tier. I will definitely be back here & ask for Francis!
Stephen at Ashley’s furniture store was amazing! Very attentive and helpful with my furniture needs. I was able to tell him what I needed and he made my vision come true! Saved me some money too. Definitely, recommend looking for Stephen in the store when you come in.
Tracy was absolutely phenomenal! She was patient, knowledgeable and all around helpful when helping us pick out our new living room set. We truly love it!
Patti was awesome to work with. Very professional. Would recommend
IVY sales rep was very helpful, she walked us througg the store and explained about the furniture and ended up buying some furniture. Overall we had a great experience.
The ivy was really friendly a good person
This is our 2nd major purchase from Ashley. On both occasions we were helped by sales associate Oscar M. He's a knowledgeable but NO pressure sales associate and that is why we sought him out our 2nd go round. If in the market for furniture please ask for Oscar @ the MLK Ashley Oulet. He's our go to person.
(Translated by Google) Thank you Mr. Oscar Arturo for your excellent attention. Very kind (Original) Gracias señor Oscar Arturo por su excelente atencion. Muy amable
Go see Anita she has great customer service and was super helpful. I appreciated all of her help and so happy to get my new living room set. Did I mentioned she made me fall in love with the purple premier firm bed!! I’m definitely coming back for it!
Great place Elise B. Was wonderful helpful love the place great service
Anita Contreras was extremely knowledgeable and made us feel like we were at home. She helped us find exactly what we We’re looking for and was extremely kind and patient. I’m recommending this specific location to all my friends and family. Don’t forget to ask for Anita!!!!
Elise B was incredibly helpful from start to finish. She helped us with every part of the process and even e planned things that were needed to complete our Bedroom set.
Cam in the store specifically looking for a nightstand and Stephen came in clutch. He is very helpful and consistent in helping. He's also very nice to speak with.
Anita has been an amazing help in my journey for furniture. 100% will buy again.
Elise B was fantastic. She took the time to guide us, she wasn't pushy, she gave is our space and time. We ended up buying what we wanted, and she made the process easier.
Arturo was amazing! He was professional and gave me suggestions on what to get for the new house!
Great store and great sales staff. Picked out what we wanted and it was delivered and assembled under 3 days.
Chris S. helped us out with furnishing our new apartment and we couldn’t be more ecstatic. He covered every inch and answered every question we had. thank you Chris!
(Translated by Google) Very nice person, excellent seller (Original) Muy linda persona excelente Vendedora
(Translated by Google) Very good saleswoman and excellent vegan service, let's see Anita!! (Original) Muy Buena vendedora y exelente servicio vegan a ver Anita!!
Chris was very helpful and provided excellent customer service
Miguel was very helpful , even tho they were short staff I left with a couch I loved a feeling like I was paid the appropriate attention. I am very happy
Found my beautiful couch. Chris was very helpful.
Oscar was amazing. I called the store regarding products and Oscar was very helpful professional and answered all my ??? Now I came in and purchased furniture. Thanks again Oscar.
Great selections of furniture and stuff and very helpful staff.
Unfortunately, I didn't catch her name, but there was this very charming brunette lady with an English accent. Absolutely wonderful and very professional. She helped find exactly what we were looking for and gave us honest and professional advice. She makes repeating customers.
Paid a couple thousand dollars up front on some items plus a $200 delivery & assembly fee. We were told it would take two weeks to get it. After this, we received a series of emails pushing it back by a few days multiple times. Next thing we know, it has now been over a month with no items. The final email notification was also confirmed over the phone with a "manager", so we put our old items out for heavy trash to leave space for the new ones. The final delivery day gets here, and not only did they,yet again, notify us that there would be a delay, but that we never ordered it in the first place. To top it off, this manager we spoke to suddenly never existed, and they have "no return policy" on money they said they never got? Livid is not even the word. We went back and checked our bank account and they definitely took the money. We decided to pick some of the items up ourselves because we were over the shenanigans. We ordered a haul and demanded a refund on the delivery fee of the items we would get on our own. The boxes were small enough to fit in our personal car. Had they told us that the items would be condensed into small boxes, we would have not even paid for the delivery or went through any of this. They completely failed to communicate, and we had to go as far as mentioning our lawyer to get any real help from ONE person out of the many we spoke to. I wish I could remember her name. I will never shop at Ashley again, guaranteed.
Excellent customer service since we walked In The front door starting from the greater to our advisor Mr Hutch. The right furniture for our house
Stephen C helped us a week ago when we came in looking for a new couch. There was no pressure to buy, he answered our questions, and we left empty handed. After we thought about it and decided to get the couch a week later Stephen was there again to help us. Professional, knowledgeable, and pleasant to talk to.
Came in to Ashley’s with a vision, Hutch was so patient and showed options! Can’t wait to get my table and couch in!!
Came to Ashley Furniture and right away we were greeted by Hutch. He was very attentive and answered all of our questions. We are very happy with our purchase. He was very patience with us. Thank you Hutch.
I had a wonderful experience shopping at Ashley Furniture store. Great prices and zero percent financing. My only negative comment I would add is there were delivery delays and I had to make several trips to Ashley to correct some minor order errors.
OG was awesome. A true salesman. Joked and laughed with the family and answered any questions we gad
people were very friendly and has helped me to choose the best item for me.
OG was awesome, he gave us our space but was close enough when we had questions. We ended up with a great couch and we are looking forward to our first movie night on it as a family!
Everyone is kind and considerate. The staff is very knowledgeable about the products. They make delivery easy and simple. I've spent quite a bit of money here, but it's definitely worth it because of their warranty and build quality.
Awesome help today! Was helped by Oscar was very attentive and helped us with all questions we had !!
Miguel was awesome! Very friendly and helpful!
Tracey was a great help. I appreciate her assistance in finding the furniture I needed.
Went to Fort Apache Location, wasn't helped by anyone till over an hour. Decided to try the MLK location, as soon as we walked in OG greeted us in a very friendly manner and helped us purchase our new bed frame. Definitely recommend OG for any future purchases anyone needs.
patti was very helpful and was able to deliver all the furniture we needed on the same day! great attitude and awesome personality!
Hutch has been nothing but the best to us me and my wife couldn’t be more pleased. Helped us understand and found every way to make it worth coming back!!!
We walked into Ashley and were ecstatically greeted by Ivy!!! She was very helpful and patiently answers all our questions in finding the perfect loving room set!!!
Christopher was great. Listened and help find what we were looking for. A big thanks.
Chris really helped us out, was informative, and polite, greatly appreciated.
Chris helped us out and hooked us up greatly appreciated.
Wonderful service with Stephen
I stopped by this location on 3/24/24 and I had the best experience ever !! I was very pleased with the customer service Edgar (manager) and Ivy provided!! Top stars !! Thank you for having employees like them . With patience and professionalism. Thank you Edgar and Ivy
Ask for Stephen! He was great, with no pressure at all, he move a ton of furniture for use to compare different colors and textures. Overall, it was great service, Stephen was second-to-none! Thank you for the great service.
We came in to Ashley’s and Chris helped us get our new bedroom set. Thanks Chris for your help.
He’s a very good at what he does and I’ll go back to hem next time!
Step in to look for a sleeper sofa great service answer all my questions..with problem Stephen ..C was great in helping me ..
Patti was great!! Very professional. Answered every question with a smile....
Our 1 year wedding anniversary is coming up in April. When I asked my wife what does she want to do? Her eyes lit up and she said buy new furniture for the house. I thought she was joking. She was insisting on it being a specific theme color and had it already made up in her mind what she was looking for. We spent hours on the Internet looking for what she had already envisioned within her mind. The minute I said let's go to Ashley Furniture, she had gotten excited. Now mind you, we were only going to look. Well that all changed the minute we walked in. We were greeted by Oscar and he and my wife started having conversation. He saw exactly into her mind and they started their shopping list together. My wife's face lit up the more Oscar showed her exactly what she was wanting. The way Oscar engaged with us was not only professional but he made us feel like we were VIP. I was just waiting for an outrageous price to be quoted that we couldn't afford. But with everything my wife wanted, she got at an unbelievable price. This experience was priceless. Oscar was multi tasking while tending to us, but that's not what stood out. It was the way he made us feel while tending to us. Thank you Oscar and Ashley Furniture. You made our Anniversary a memorable one!
Patti at Ashley's was very helpful assisting me finding what I was looking for. Very pleasant speaking with her and thankful for her assistance today
My wife and I met Steve a month ago and he was very patient and informative. Today we came back looking for him. He let us have space and time to decide (one of the biggest reasons we wanted him to take care of us) he was not pushy or rude the first time because we didn’t purchase anything. Plus he has a cool stash! Stay classy Steve and thank you for your help!
Oscar Arturo is the greatest. Great personality, very knowledgeable, let us browse but knew when we had questions. Go ask for Oscar!!
OG was amazing! He took great care of my family! I would definitely say come and see him. Very easy going and no pressure. I will be back too see him soon
Thank you OG for being so kind and patient as we searched for our dream bed set. We'll be sure to get this next. You're the best!
Hutch is an awesome guy, he helped me find exactly was I looking for, and he he kept it very professional. 10/10
James was very considerate and he was able to help my family find the perfect furnitures for the new home. We will definitely come back to see him again.
Hutch helped alot very nice
Hutch was very nice,helpful and had just great overall customer service
Chris was amazing! Furniture shopping for a new house is always stressful and with all the different options I was overwhelmed. Chris made me feel comfortable and let me ask all the questions I had. Highly recommend asking for Chris!
My family and I had such an amazing experience shopping here for the first time with Anita Contreras! She was very patient and helpful. She helped us get exactly what we wanted, informing us of all the deals they had going on as well. We will definitely be coming back here again to get a tempur-pedic bed! Thank you again Anita!
The salesman Andrew & some female staff was professional and great would recommend and back for future business.
As we walked through the doors, we were greeted by Hutch. He was very welcoming and offered assistance. We visited the store looking for a bed. He answered my questions and we were on our way to browse the store. There was zero pressure from Hutch. He let us go and do our thing. He checked up on us periodically and still with zero pressure. We ended up in the Tempur-pedic section. He showed up asking if we wanted to test the bed. We first said no and later were convinced to test a bed. Hutch was very knowledgeable on the bed and mattress. He tested every feature. We had pleasant conversations with him. It felt comfortable and we were at ease with him. We will definitely be back to work with Hutch and the Ashley’s furniture team. We had a wonderful experience and thank you Hutch for your superior customer service.
Miguel
I never write reviews but I really wanted to do a review for KC and Montaz. Montaz was helpful during our situation and worked with us and helped us figure it out with the previous insurance provider. KC was extremely helpful, kind and personable. He was not at all pushy and still gave us great customer service. Both of these men were great.
Oscar made our purchasing exceptionally pleasant. He didn’t press us, gave us our space and was very informative during our whole purchase.
Hutch was a pleasure and he was good at customer service and good at helping us…
Hutch was an amazing salesperson!
Hutch was an amazing guide and help throughout our entire visit to the Ashley furniture store. 100% would want to shop with him again!
She is awesome!! Anytime I come here to buy more furniture.. I go to Anita!!
Anita was SO amazing. Go see her!
Oscar is the best! Very helpful, gave us good information and gave us space to think about things. There was no pressure and no rush. I would honestly recommend Asking for his help.
Crystal, was very attentive as soon as we walked in. And even though they where short staff she made sure she checked up on us a few times.
Very disappointed with the store and staff. I purchased almost $2000 in cash of furniture and was promised directly the delivery will be the date I chose . After I called to verify and confirm the delivery, I was told the date I had selected for delivery was not available even though the Salesman repeated it numerous times the delivery date, I guess just to make the sale . Very annoyed about the situation, I asked for a Sales Manager and I was told not available because of a meeting, and the manager will call me back which never happened. I might just ask for my refund and to go to the other furniture store where they don’t give false information and promises .
Anita was very helpful, I was looking for a new couch and she was patient and showed me a lot of great options!! I ended buying a big sectional and she made the process very easy
Exceptional and fast service. Thankful for a peaceful and happy experience.
Great customer service
Miguel really helped me out for everything I needed. Very helpful . Highly recommend him
KC was amazing super professional honest which i love he also gave other recommendations that I wouldn’t have thought of but I really enjoyed and actually was very helpful to what I was looking for.
Oscar was attentive helpful and really kind. He made us feel really comfortable and gave us time to look and decide what we wanted. Always giving us suggestions with our ideas and budget.
Patti was a great guide with helping us find the perfect sofa for my mother’s living room. She was so warm and kind and led us to the exact options we were looking for. She made the check out process easy and quick!
Stephen C thank you for your time!
Steven was great
Great experience with Ivy. She was very helpful.
Oscar was very accommodating, Loved doing business with him
It was a pleasure working with Tracy. We had been there a few months ago searching for furniture for our new home.
Love this store and the people working here are very nice. Stephen was a big help and friendly
"Recently, I had the pleasure of shopping at Ashley Furniture Store, and the experience was fantastic! The quality of their furniture exceeded my expectations, and the prices were reasonable. The customer service was exceptional; the staff, specially Hutch was knowledgeable and helpful without being pushy. Additionally, the purchasing process was smooth and efficient. I'm thrilled with my purchase and would highly recommend to anyone in need of quality furniture at great prices!"
Oscar does a great job at assisting with what is needed
Oscar was very welcoming and helpful from start to finish when we came looking for living room furniture. Oscar took the time to get to know our style and taste for our new home and was very patient and thorough while explaining the finance options and differences between each item.
Hutch is very professional & patient with his clients. Ask for him when you come in!
Ivy is wonderful...its my 2nd purchase with her.
Hutch is the best salesman at Ashley. Make sure you ask for him when you come in!
I just bought a couch expecting it to be delivered by tommorow but it gets delivered 1 week later all of a sudden
Excellent Service Chris 😃
Garbage Furniture not even real would. They're installation employees suck while installing they broke and damage my bed. It was bad enough that it was expensive to begin with all they care about is making the sale. You're better off just buying a bed off of Amazon. Cheaper and better quality.
Stephen was very helpful.
Kc took his time to listen and was very patient with me and family. Highly recommend!
Oscar was great. Gave great customer service. Will refer him to family and friends
Oscar was the best at conducting business
Miguel was the best!!! Friendly & easy to talk to as well. He made the process easy & we will definitely be coming back.
Oscar made my shopping experience easy. I would definitely recommend Oscar for your next shopping experience. Anita is also amazing!
Stephen was a great help.. fast and efficient service
KC was very helpful thank you!
KC gave us amazing customer service!! Ty for all your help!
Thank you Patti for helping us to find a perfect solution, and for your great customer service. You made the entire process smooth and painless.
Kc was fast and very friendly! Very helpful
KC Bought my new furniture with Kevin best seller and helper
Kc Thank you for your help Kevin
Great place , Steven was awesome , took the time to explain and listen to everything we needed . Amazing costumer service
KC. Really nice and confortable really recommended.
Krystal Dunton is amazing!
Tracy was my salesperson and very attentive and patient while I looked and sat on almost everything. Found the perfect living room set and we are very happy with our selection
Patti rocks! She was +++ so +++helpful to me. Thoughtful. Honest and attentive. She has a great eye for color! Great - I mean GREAT customer service!!!!! Ask for Patti!
Patty was awesome! Got the perfect bed.
Kristal Dunton is my go to girl! She’s super patient and made my shopping experience fun and easy. If i come back, it’s for her!!! Thank you Kristal!!
Miguel was great at helping me find the perfect solution for a new recliner. He was non pressure and totally there when we needed him. Will be back for sure.
Tracy was amazing! She answered questions and showed us what we needed but then also left us to browse when we just wanted to look at stuff. She found us so we didn’t have to look for her and she was super funny and nice to talk to. She made it super easy and enjoyable to shop there. Thank you, Tracy!
Excellent customer service by Tracy! Definitely recommend this store! Thank you Tracy! 10/10
KC did an amazing job showing us around the store! We felt very comfortable he was not pushy in any way. They have really good furniture at great prices. We will definitely shop here again.
Hazle and Patty are the best. Excellent customer services very helpful. Thank you
Tried to return a tv stand in its original condition (direct ship) within the 3 day return window and got the complete run around, store tells me call customer service and customer service tells me call the store and getting constantly hung up on. The return instructions were clear I don’t want to damage the tv stand because me tv is too big so why all the unprofessionalism???? I will never use them again
The shopping experience was very easy and everyone was friendly. Ivy helped us pick out the perfect couch.
Chris was a good sales person and very helpful thanks
Ivy was absolutely amazing, she was helpful and very knowledgeable. She had an answer for all of our questions and guided us to make the right decision for our home. We definitely recommend Ivy to help you create your dream home
my mom and I had a great experience. the furnitures are nice and the prices affordable. customer experience 10/10, would definitely shop there again !
KC helped my sister and brother in law with finding new furniture. Come see KC and come with bacon, eggs, and toast.
KC was very helpful and funny.
Patti was helpful the moment my fiance and I walked in. She made the process of finding our guest bed set quick and easy! Very friendly and easy to talk to. We'll be back to this location for our future furniture purchases for sure! Thank you, Patti!
Patti was amazing! She helped us get what we needed very quick and efficiently. She gave us our space to make a decision and was very polite!
KC 100
Tracy helped me find the couch for me within 5 mins of being there … she was amazing
Tracy was very nice and was a very good helper
KC was very helpful since we walked in the door!
We dealt with KC today. came in to buy a fireplace TV stand and we ended up buying my wife a pillow that she ended up loving when trying out some tempurpedic mattress.
We stopped by today to look at fireplace tv stands. We were greeted by KC at the door who promptly showed us around to what we were looking for and was very friendly AND informative. I didn’t find a fireplace but found the pillow of my dreams! Thanks, KC!
Chris helped me! So helpful!!
Staff is the best in the world
Chris helped me out with what i needed and answered all thw questions i had. Great customer service.
Excellent service. Chris helped me out and he was really nice.
Chris provided me with excellent customer service! Very polite and provided excellent service!!!
A big thanks for Ivy for showing us the furnitures at Ashley. It was a great experience. Ivy makes us feel at ease and very comfortable.
I can’t say enough good things about the help I received when I went to Ashley’s this last week!!! I was helped by Hutch. He helped me pick out the perfect bedroom set. No Pressure Sales Tactics. He gave me straight forward answers about everything. I’m so excited about my delivery date. I will definitely come back to Ashley‘s on MLK in the future.
I found the bedroom set I liked on line and was quite pleased that the Ashley store on MLK had it in store so I can see the pieces in person. My husband and I really liked the look and felt it would match perfectly in our bedroom with our new flooring. Oscar Gomez(OG)as he is known was great. He was very nice to work with especially after I had a long day at work myself and was very tired. Thankyou
Hutch was extremely helpful a d patient. Went above and beyond to take care of our needs. Will definitely recommend
Awesome salesperson. Very pacient and friendly.
I went into the store and Hutch was a big help. Hutch was very patient, professional and he helped me find what was in my budget.
Anita helped my husband and I pick out a lovely dining room set for our new home. Anita is such a professional with excellent customer service energy. We highly recommend the Ashley Store, and when you come, make sure you see Anita or Oscar. They are the best.
KC was very helpful!
(Translated by Google) Very efficient kc I give it a 10 (Original) Muy eficiente kc le doy un 10
Oscar was great, he let us look around first and when we were ready, he came up and took care of us. Great customer service
Mr O Gomez was great and was able to get a delivery date that worked for us
Had a great exp with Ol Gomez. Gave me space and time to decide about what I wanted and a good deal 👍🏼.
O Gomez was cool and funny very helpful. 👍
Stephen c was great. Very friendly
Tracy was the best! She was so fun with jokes and kind the whole time. We absolutely loved her customer service. 10/10 would buy from her again.
Tracy’s customer service was extremely helpful and very friendly. I would come back and ask for her in the future.
Tracy is absolutely amazing here!! She immediately pointed out what we went in there to find. She was so kind and knowledgeable. We ended up purchasing a sofa same day with ease.
Most furniture stores in this area have the old school feel of the representative following you around until you have to shoooo them away, not Ashley. Well, at least this one in particular isn’t that way. 🙃 Ms. Tracy was our sales representative and she was so absolutely helpful and polite. It helps to have an idea what you already want but when someone is able to understand your true vision for your home it helps as well. There aren’t many stores here that give you the feeling of this one. Ms. Tracy definitely has our business when we seek more items moving forward!
Oscar was amazing. Would recommend him to everyone. Very friendly and not pushy.
(Translated by Google) The representative who assisted us (Arturo Moreno) was very kind and patient. Thanks to his knowledge and interest in our needs, we were able to find exactly what we needed. (Original) El represante que nos atendio (Arturo Moreno) fue muy amable y paciente. Gracias a su conocimiento y el interes que puso a nuestras nececidades pudimos encontrar exactamente lo que necesitabamos.
Christopher was amazing. Great customer service.
Tracy was very helpful, friendly, and most importantly very professional.You should be proud to have her. Thank you
Chris was great . helped us a lot !
O Gomez at the MLK store is the man!!! He helped piece together my living room and dining room. He was very helpful. Excellent customer service!! You can't go wrong with OG! THANKS MAN FOR ALL YOUR HELP!
Excellent customer service by Mr Hutch.
Jeremy & Anita were absolutely amazing. I got the mattress that I ❤️ love and the best deal possible. I highly recommend Ashley Furniture. 👍
Excellent customer service.!!
O Gomez was friendly welcoming and completely thorough
Tracy was awesome sauce… straight and to the point and had a great personality way to go Ashley great hire
Had such a great experience at this store. KC helped us from the moment we walked in! Gave great advice and was super patient with me being indecisive. 10 /10!!
Chris was amazing and incredibly helpful in assisting my senior parents with getting a bed set.
Hutch was awesome in narrowing down a maze of couch options in minutes. Hutch really listens & helps you in the process- and finding best discounts ~!
Ivy was so wonderful, patient, and helped us find what we needed.
Ask for Oscar! He’s the best
If you’re looking for great service come visit KC here at Ashley’s. We love this place
Stephen was extremely helpful in our search for the perfect new living room set. He was very knowledgeable and patient. If you are looking for new furniture, please ask for Stephen, he's a great guy!
KC was so awesome! He helped me out so much with my purchase was kind & made the process so move and easy!!
Shopping at Ashley was so wonderful. Oscar assisted us and was so very helpful, kind, and funny! He made our shopping and purchasing experience wonderful! We do not get hounded to buy anything and left happy customers. We will definitely be back!
Oscar was super helpful, but also gave us plenty of space to browse and make a decision without any pressure. He also gave great advice when we had trouble picturing how the furniture would look in our house. Overall, he made our shopping experience enjoyable!
Very clean and well laid out store. Stephen was very helpful and personable and made the experience wonderful!
Christopher S was really great, extremely helpful and no pressure whatsoever. Exactly the kind of experience I like when I go furniture shopping.
Stephen C. is amazing!! He is so helpful and PATIENT, especially with a woman's ever changing mind. We will be back to complete our purchase and will only be using Stephen C!
Bought a bedroom set from Hutch and set up my delivery. Couldn't be happier with the service.
(Translated by Google) Eduardo was very helpful and very professional. (Original) Eduardo fue de gran ayuda y muy profesional
Steven was very helpful today helping my mom find a bedroom set!
Great experience with Anita, she listed to what i wanted and took me straight to it! Easy transaction thanks
Chris S. Was knowledgeable, helpful,and provided me with exceptional service.
Excellent customer service. Very professional and knowledgeable also very helpful in helping us find what we were looking for
A beautiful, intelligent, caring salesman. Found what we liked and it was made possible. Thank you Ashley furniture. 😊
(Translated by Google) Excellent service from Oscar Moreno, thank you very much. (Original) Excelente servicio de parta de Oscar moreno muchas gracias.
Old Gomez or OG, was awesome he helped us gave us space and explained everything perfectly. He was no pressure and totally real. Will buy from him again. Ashley will be our new furniture place from now on.
Better than online shopping
Go see OG or Old Gomez, he was so cool and helped us with no pressure was very helpful and went out of his way to show us exactly what we wanted, Ashley is definitely the place to go for furniture.
I highly recommend Anita, she has great customer service. The most I loved about her is that she had so much patience in my shopping experience.
Chris was great!
Christopher had tremendous knowledge of the various bedding’s. He really help me narrow down what I needed. He is truly an asset to your company. I would come back specifically for his knowledge on the rest of my furniture.
DO NOT GO TO THIS PLACE, THEY LIE TO YOU!!! so I went to go purchase a mattress for them, I was told I could pick it up and it was going to be wrap up in a box and CHRISTOPHER SILVA the sales rep said it was going to be in a box then pointed at said box, i saw how big the box was and i knew i could fit it in my car to pick it up, today i go to pick it up and i wait an hour to park in the pick up parking area because it was full for an hour. Then when my bed does show up its not wrapped up or in a box just the whole bed.... so i wasted my time and i was lied to, and you no what im a forgiving man, just ship it to me for free to make up for the incident, nut they "cant do that"said the manager that didnt help at all, i canceled my order getting a bed on amazon
Came in to look at some of the furniture I was looking at online and Ivy assisted me in the whole process and made me feel at home. She was amazing and I was able to get all the things I needed at an amazing price. I’m very satisfied with my purchase and the whole process.
Stephen is great man
We purchased all of our furnitures at this location today - the largest store in the city. Stephen helped us from start to finish, and he was absolutely AMAZING! We asked a bunch of questions, and he answered them all with professionalism. We’re definitely coming back to him for future furniture shopping! 👍👍👍
Was helped by Stephen at this location. He was extremely helpful and patient with us. Going above and beyond! Wish all our sales experience are like this. Recommend all to see Stephen at this location. Thank you!
Hutch and Montez were extremely helpful. We went to many different furniture stores after initially visiting Ashley’s Furniture and because we were helped by Hutch it solidified our decision! Montez made it even better with the support with the financing. Thank you so much guys!
Christopher helped us through our entire process for hours and gave us excellent customer service.
Ashley did amazing and helped a ton. For sure was easy doing business !!
Osmany Is very kind and helpful along with being very professional. He help me find differentLeather seating and Ottomans to go into my condos.
Tracy has been amazing! She not only was our sales person but has become a new friend as we just moved to Nevada. Thank you Tracy for all the help and advice. She is well knowledgeable and helpful in every aspect of the sales from beginning to the end.
Anita C. Provided great customer service. She went through finance options and let us take our time to shop without feeling rushed. We are satisfied with our selections and look forward to returning. The store was neat, clean and organized, making it very easy to shop.
Chris and Ashley were amazing help. I bought a mattress the same day
Stephen was amazing, and very helpful! Found my daughter an even better deal for the mattress we wanted!
Stephen was very helpful and clear with communication! 10/10 (good mustache as well)
Now I see why this place has the score they have. I now remember why I stopped doing business with them a decade ago and started using Walker Furniture. On 1/4 associate Tracy S Shalit gave many verbal lies just to increase our purchase price. She continued persuade us into purchasing more expensive items NOT IN STOCK over cheaper items in stock with the statement that it was only backordered for a week. Advised that they would never be pushed out longer and will only come in on their due date or sooner. Not even 2 days after placing the order Ashley customer service called me with items that were initially IN STOCK to tell me there are now back ordered. They continued this 2 more times to tell me items on backorder have been pushed out even further.So on the 3rd call I told them cancel the backordered pieces that were pushed out even further. I call back later that day and spoke to the dummest lackey made to earth named Hazel who told me customer service cancelled ALL my items in that order, not just the chairs. How stupid is this company? She knew it sounded stupid coming out her mouth. But then again... When you make close to minimum wage, the job entails no need for common sense.Now I need to take additional time to go up to the store and REPURCHASE the REMAINING pieces to the couch I didn't ask them to cancel as it's stupid to have pieces to the couch and not all them.
Great communication Very informative
miguel was super helpful and he let us look around and would check up on us! we loved our experience with him
Andrew was very helpful and patient with us.
Steven showed me and my family amazing furniture!! he’s been really kind showing me stuff that I've never seen before.♥️
We had a great experience! Steven was amazing! Thank you
Excellent service, Great selection. Anita was a great help.
Anita was extremely helpful and patient! Thank you for all your help
(Translated by Google) Excellent prices, attention and service! The furniture is of good quality. (Original) Excelentes precios, atención y servicio! Los muebles son de buena calidad.
I have to say Anita is just so amazing!!! My girlfriend and I came in a few months ago and bought a new bedroom set. We decided to add to our room and came back to see Anita, right when we walked in she was there!!! Super excited she remembered us and our set!!! Thank you so much for the awesome service we will keep returning because of you!!!
Andrew was very helpful in answering questions and getting information I had about different items. It was a pleasant experience, without the heavy salesman pressure.
Anita helped us shop around and was very nice and helpful with color and styles! Thank you so much 😊
Ivy was very nice and helpful. Come see her!
(Translated by Google) Excellent seller, good treatment, attentive and helpful. Thank you very much Anita 👍🏼👍🏼👍🏼👍🏼👍🏼🎊🎉🎄happy new year to your fam and Ashley's fam (Original) Excelente vendedora buen trato atenta y servicial. Muchísimas gracias Anita 👍🏼👍🏼👍🏼👍🏼👍🏼🎊🎉🎄feliz año para su fam y la fam de Ashley
Nice store and super friendly staff. Tracy is very helpful.
Came in looking for a mattress after searching at other places and we found everything we were looking for good prices and lots of options to look at! Ivy was so patient with me and my husband and explained everything we wanted to know in depth very lovely and good sales person !
Stephen was super friendly and a great salesman Thank you for all of the help! We will definitely be back
Great experience! Stephen was knowledgeable and when we weren’t sure if something would fit in our home, he had the tape measure ready. Made our buying experience stress free and painless.
From the moment we walked in we felt welcome and a priority as a customer We were greeted by retail sales associate, Steven, who was knowledgeable, professional, and patient ensuring that all our questions and concerns were addressed and we were confident that our purchase would be right for us. We are looking forward to using our new purchase and anticipate coming back for other furniture purchases.
This was my first time purchasing from Ashley and the sales lady, Ivy was very helpful and pleasant to work with. I love my new dining table and chairs!
Patty is the best, the nicest person! Loved our experience shopping with her.
Montez and Chris were exceptionally awesome, they were extremely helpful and patient with our purchase
Chris and Montez were amazing!! They were both so patient and overall just made our shopping experience here enjoyable. Without a doubt will most definitely be back to shop with them again.
Thank you Chris, for assisting us showing us varieties of different styles that might work for us. Great customer service.
When picking up furniture at the MLK location Matthew was beyond patient and went above and beyond to provide excellent customer service. He brought out 3 nightstands and let us choose the best one. Thank you, Matthew!
Anita. C helped us out. She greeted us as soon as we came in. Very detail and knowledgeable about the products with the dates and adjustments of sectionals. Experience was over a 10/10 . Definitely would recommend this Ashley furniture out of all the other ones we’ve been too. Greatly recommend and appreciate you Anita C. If you go here ask for her you won’t be disappointed
Patti was informative, friendly, and I love my furniture!! Thank you !!
Anita was very sweet and knowledgeable. Our visit was easy and stress free.
Patti helped me today, got me to right what I needed and in my price range!
Miguel helped me with all my needs. He was very professional and helpful. Not pushy at all
Stephen was extremely helpful and not pushy when it came to looking and purchasing the items. Great experience
Tracy is brilliant, sharp, and a fun trusted advisor. She can find you what you want. No pressure, just quality customer service. Ashley has good selection
We came in looking for sofas and Stephen was great! Very helpful and assisted us with finding exactly what we were looking for. Thank you!
Everybody was very nice and professional.
Hutch, an employee there was very helpful. He greeted me as soon as I walked in with a smile. He guided me through everything I was looking for and because of his great customer service and professionalism, I end up buying... thank you Hutch for showing patience with me. If you are ever there at the store go see Hutch.
Anita C. Was really helpful and patient in helping us select our living room set with coffe table and end table. Atmosphere was really nice. Also wasn’t pressured by her and even went above and beyond!
Good service 😊 Thankyou Chris !!
Great customer service. Thank you, Anita Contreras for all your help
Stephen C is so helpful and amazing as well as the sales manager, Montez!!
Love the furniture but hated the two weeks delivery. Bought a living room dining room and bedroom.
Miguel (Ashley Las Vegas) was very helpful on buying and choosing for us for our new home. Making it an ease of purchasing furniture from thousands away.
Customer service was excellent!!! Ivy is the one who helped me out and she was very knowledgeable and nice. Highly recommend this location & they’re military friendly
Very good customer service
My salesperson Anita was the BEST! She was patient and very knowledgeable. Thank you Ashley!
(Translated by Google) Gomez and Edgar very kind, thank you for your service 😊 (Original) Gomez y Edgar muy amables gracias por su servicio 😊
Chris was very helpful and professional thank you for your help
It’s a nightmare cancelling an order and getting a refund. Please do yourself a favor and do not shop here. Terrible customer service.
Edgar the manager in Henderson is awesome!!!🤩 absolutely had a great experience, super helpful answering are questions, I can’t say enough great things about this manager I recommend everyone to come see Edgar!! Thank you Edgar 😊
Excellent service
Love Ashley furniture!!
Received a loveseat with a broken frame. With no help from a customer service rep!
Service is not helpful. I was immediately told my account was closed without any troubleshooting. I knew it was not closed. Seems to be an issue with my cc# and not cc status.
Anita was great helping us find our mattress
What a fantastic visit I had at this store. No pressure, no lingering sales person. Just amazing service. I always love looking at all the accents while at furniture stores and Ashley had many. I found this wonderful lamp on the sale shelf for $10! Then while walking around I found the same lamp with a sofa selection, that wasn't on sale. However, the wonderful manager said not to worry and gave me both lamps at the $10 price! No hassle, no arguing, just great service. They even carried them to the car! I will definitely go back when I need furniture. Thank you!
Chris was amazing!
Chris was amazing very helpful
Chris was amazing and extremely helpful
(Translated by Google) Many thanks to Miguel Vega. It has excellent costumer service. He treated me with great professionalism. Very happy with Miguel Vega's service. The prices at the Ashley store are the best. (Original) Muchas gracias a Miguel Vega. Tiene un excelente costumer service. Me atendió con mucho profesionalismo. Muy contento con el servicio de Miguel Vega . Los precios de la tienda Ashley son de lo mejor.
Stephen was really helpful
Gomez is amazing! My wife and I couldn’t have asked for a better sales person! Will be coming back for sure! We appreciate you!
(Translated by Google) I like the quality of the furniture, they have quite a few models, the customer service is very good. (Original) Me gusta la calidad de los muebles tienen bastante modelos, la atención al cliente es muy buena.
Ms.Patti is Outstanding! 💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎 Mr. Montez is also Excellent Customer Service and great Astounding personality.
Fast, pleasant, and easy!
Anita was really helpful and nice. She asked what we were looking for and was able to assist us right away. She made the whole process quick and easy.
Anita was an awesome salesperson that was able to help us with our purchase. Thank you Anita!
Went in looking for a specific mattress was greeted by a lovely lady named Tracy she helped us find the bed we wanted and we’re in n out which I greatly appreciated. Thanks Tracy!
Anita was amazing and very patient. Definitely recommend working with her.
Tracy was great!
Really good employees Rita was amazing help us all the way through the process and super helpful for what u are looking for and the price rang super calm and helpful even if your not understanding of everything
Miguel and Ivy were amazing customer service representatives. Miguel even delivered a piece of furniture that was not able to be delivered by the company and I did not have a truck to take the item. Will 100% be coming back here for my furniture purchases in the future.
Anita was pretty nice and help us with everything!! 10/10⭐️
Anitta was great
We had the pleasure to me Patti and she was very pleasant and very helpful and very nice. We had the pleasure to meet this very nice woman and she made it a very happy moment for me and my wife we will be back again and again for more stuff and we will ask for Patti. Thanks again for the wonderful experience.
Sabrina has horrible customer service. She does not know how to propely talk to customers. Sabrina and her team are very irresponsible and very rude. (I spent over $2000 on a couple furniture there, and they first OVERSOLD MERCH, and were not able to locate my furniture. They made me come back 3 days later to pick up my furniture and they did not have the courtesy to help me load up my furniture, they said that is not there resposibility and I had to load my furniture from their warehouse to my truck) The district manager should revaluate Sabrina's position as a manager! WORST CUSTOMER SERVICE!!!
Chris was great! Hooked me up with some free dishes . I didn't feel rushed or pressured was able to browse freely and Chris was easily located when I had any questions. Gave me VIP treatment
Stephen was amazing and super efficient! Great customer service!
Stephen was thorough and knowledgeable!
Erik is Awesome ,very kind and helpful.
Marcella is awesome. She knows her stuff. Sales were great.
Perfect customer service EVA was amazing very helpful and patient Thank you Eva
Anita did an amazing job! She helped us pick everything we needed for the house, and she was patient throughout the whole process.
I am still waiting to get someone from the warehouse. It's been 20 mins. I just want my furniture.
Patti was awesome
We have had the most amazing amazing customer experience ever. Myself and My LOVE (MJ) we could not have asked for a better place to shop for our home with A1 💯 good customer service……. Nice friendly and patient and funny! Montez is your guy 😃 Ok now let me tell you about Oscar He is the funniest ever need a good laugh while shopping he is the go to person. I would have a 10 a 5 is understatement. They are beyond over that.
(Translated by Google) Thanks to Oscar Moreno for his good attention and explanation of the Asley homestore las Vegas items (Original) Gracias a Oscar Moreno por su buena atención y explicación de los artículos de Asley homestore las Vegas
OG was super patient and helpful, we spent 3 hours to find the perfect living room set, and he went above and beyond, I would absolutely shop with him again!
Chris has was great.. Made sure I got all the deals and discounts .. Thanks Chris
We found exactly what we were looking for and Patty the sales associate was kind enough to stay after hours to guide and help us with our purchase.
The salesperson, Tracy, was very friendly and fun. We bought a nice dining room table set for a really good price. THAT was the end of the positive experiences!! She assured us that there were four remaining sets and it would be ready for pick-up in two days. A week later when I called to make sure it was there and ready, I was informed that it would be over a month before mine arrived. The phone agent informed me there were five people who had purchased the set before me and that mine would need to be delivered from somewhere else. Absolutely the WORST customer service experience I have had!!!!!!!! Although I wanted to cancel the order and obtain a refund, my wife wanted the set so I didn't. However, I will NEVER visit, nor purchase anything from, Ashley ever again!!!!!!!!!!!
The seller was very kind and explained very well
Salesperson was very helpful finding what I needed. She made the buying process quick.
Tracy was super friendly and not at all pushy which we really appreciated. She made our purchase experience quick and easy. I'm sure my dad will love his new recliner lounge especially with its zero gravity, heated seat and massage capability. Thanks again Tracy.
You absolutely HAVE to go see Miss Patti here at Ashley’s! She was sweet, funny, patient and so knowledgeable of furniture. She gave us ideas, and gave us time to talk things over. I will definitely recommend her to all my friends and family.
Awesome customer service very well knowledgeable person. Knew exactly where to take us without wandering around
Anita is a wonderful saleswoman! The dining room set we purchased is very beautiful! Gonna be happy to have it for thanksgiving!
KC was great!
Great experience!! Anita was awesome very nice and helpful
Tracy was a friendly, efficient, helpful salesperson who helped us find the right solution to our furniture search. Good prices on good quality merchandise.
Kristal D. was phenomenal!! Her customer service was top notch and she didn’t pressure us to purchase.
O.G. was the best salesperson. He was welcoming and informative but not at all pushy. He was very patient and helped us find exactly what we were looking for.
KC was the greatest!! And ever so patient...If you come to Ashley's Furniture ask for him!!!
Casey was extremely helpful and patient, we are indecisive and he made us feel comfortable and didn't pressure us. If you come to Ashley I would definitely recommend him as your sales representative!!!
Anita was great! Very patient and knowledgeable.
Thank you so much for having Chris Silva! We were intent on just looking as we were checking a number of stores. This was our fourth store. His knowledge about the furniture was very usable and we were able to understand on our level (very basic okay). He gave no pressure and that was a key selling point. It was very comfortable and he explained things perfectly. We made a large purchase and he made it feel okay to do that. None of that "used car feeling". This guy should be a trainer! Thanks Chris! Les and Josie will be back!!!
O Gomez is the OG ! His Customer service was amazing! Thank you for all your help !
O Gomez helped us out with our first Couch purchase , he’s super chill and made us feel confident and understanding about our selection.
(Translated by Google) Excellent service and very beautiful, good quality furniture. (Original) Excelente atención y muy hermoso muebles de buena calidad.
Patti did a phenomenal job helping me find the right bed. I am very happy with my purchase and I will definitely be back soon. Thank you so much Patti!
Patti was amazing, very helpful & sweet. 10/10 experience! will be coming back and shopping with her again
Montez was very professional and knowledgeable in providing the items we needed
O Gomez did a great job taking care of us. He really is a great person and sales person. Thanks Gomez
Tracey has great customer service ! Great help on picking what's best for our new home and comfort. Thanks again
Oscar is AWESOME! Very knowledgeable and resourceful!
Chris was very helpful. Let us browse and then found exactly what we wanted . Thank you Chris
I had a great experience buying my sofa A great deal and a great service 🙏🙏🙏🙌🙌🙌🙌
Great costumer service I recommend Anita with all questions you may have
Montez and tracey were a huge help!
Service was great , Price was outstanding, I gut a great deal on buying a sofa for my new home
Anita, Thank you so much for your support and commitment, you did an awesome job.
Patti was great. Very helpful.
Patti was amazing with helping us find a new kitchen table!!
Chris did awesome
Oscar’s did an amazing job with me and I am difficult but he was very patient
Amazing service !! Kristal was super nice and so helpful :)
Crystal Very nice
Very pleasant and helpful! Love him!
Lgomez gave me great customer service! Met all my needs!!! Great staff at mlk!
Anita She was god like,
Anita is one the best . I love this store the employers are very friendly and profesional . Thanks Anita for all you effort to make me feel happy with my purcharse .
Chris excellent service and salesman
Sales person Kristal very helpful and kind
Patti was an awesome sales rep! Very patient, helped us with every question and assisted us with everything we needed🤍
Patti did wonderful job! Very helpful!
Very nice and he assist us all the way.. we get a great deal as well..
I would never buy anything there again. I bought a floor lamp. It's really nice, but once I got it home It's to big for area that we want to put it. So I called to ask where I return it. They told me that they have a no return policy. Only if it was damaged in shipping. Of course my sales person never said anything about a no return. I have never heard if that. Would never go back or recommend anyone.
Very sad and maybe it's just what the worlds come to.Purchased a new house and bought everything from Ashley.They installed chairs missing screws and a bent couch and had to deliver three different times.We worked with their issues and now found out they installed incorrect size legs and screws to support bed and now it fell apart after 45 days of sleeping in it.They've dragged their feet to fix it and now want to put it off on their warranty department.The salesman assured over and over they would stand behind it, but no such luck.Buyer beware. While they look like a large reputable company it's another franchise deal depending on state and they are no different than a fast food chain.Do yourself a favor and spend a few dollars more and go to a reputable company.We thought we saved thousands, instead it'll cost ten times that plus stress that just isn't needed for any family, especially one relocatingSo much for "No regrets"Regards,
David was very informative and helpful!! I really appreciate him. I recommend asking for him when shopping around.
David was very informative and helpful
No pressure , we told David what we were looking for he pointed us in the right direction. Was close enough when we had questions and transaction went smoothly 👍🏻
Oscar was great!
Good costume service
Montez is the best!
Anita Contreras was outstanding and very helpful and very knowledgeable about the recliners and about the financial process and delivery process Thanks to her I purchase my recliner.
Miguel was so helpful and helped us make our best well informed decisions. He definitely made our experience enjoyable and we look forward to our new furniture.
Gomez was very helpful great experience
Mr. Gomez took great care of my needs. Highly recommended.
Chris was patient and helpful .
David was amazing to work with. Super helpful
Great customer service from David Anderson
Horrible customer service. People were very rude to me. Now the piece I am putting together out the box is missing pieces. How does that happen. Spent $1000 and treated like a loiter.
Fabulous customer service from OSCAR! We walked in and he welcomed us in . He explained where everything was located in the store . He did not follow us around the store. when we were ready to ask questions he helped us, explained the delivery process and our transaction went very smooth. Thank you Oscar. If you go to Ashley Furniture on Martin Luther King , ask for Oscar
KC was a great help. He listened to what we wanted and showed us different options then gave us space to discuss between ourselves. We ended up with some lovely new furniture! And some great restaurant recommendations.
The dining room table I received was damaged and then I called Ashley's customer service and they told me that I should have opened and unboxe piece by piece and inspected before I left the warehouse total joke.
Ashley Furniture was the third place we visited looking for furniture. Patti greeted us at the door and listened to what we were interested in. She then took her time showing us many options for bedroom, dining, and living room furniture. She was so helpful without being pushy. We left with all the items ordered we were looking for and we plan to return soon for additional pieces we want. We will be sure to work with Patti on our next visit.
Super helpful! Krystal & David!
KC and Montez were super helpful and knowledgeable! Great shopping experience!
Miguel Vega is an excellent sales rep. His customer service skills were top notch. He paid attention to our needs and went above and beyond to make sure all our needs were met during our furniture shopping. Best believe we will be going back to Ashley Home Store again if we ever need anything else for our house.
exceptional service
Please visit this store and ask for Patty. She is amazing. I have purchased from here before and it wasn't the best experience but she has changed the experience around for me. She was fast ans understanding and should me piece according to what I wanted. Thank you Patty, you are truly amazing 👏.
Gómez Very friendly and attentive we are very satisfied as he took care of us
We had the best experience Chris was very polite and professional in sales of our bedroom set gave us a good deal.
Chris gave us a great experience! He tried his best to figure out our style and likes!
I worked with David, he is very knowledgeable and thorough. He a great salesperson and I will be working with him on my next purchase.
David Anderson Jr. was absolutely amazing. He was very informative. He provided us with all our options and prices that we asked for. He was patient with all of our questions and very knowledgeable. Thank you for making this purchase as easy and seamless as possible!
Tracy is absolutely AMAZING, super accommodating. Listened to what we wanted and was super patient with my parent 😂 Please find her when you’re looking for new furniture or any decor or what have you.
Anita gave us such good attention, and got us checked out quickly, thank you!
Stephen was knowledgeable and patient when selecting our future furniture! Thank you for your time and attention.
Super friendly, lots of information and amazing person overall. Thanks ivy.
Richard was very kind and professional. Gave us our space didn’t bug us as we looked through the store. He promised that our delivery would be available on October 12. I am happy to report that it came the next day kudos.
I never put anyone or any company on blast but here goes...We spent a good sum of money at Ashley Furniture here in Las Vegas and one of our purchases, white countertop chairs, were filthy! The day they delivered it we reported it to them with photos (as seen here) and they didn't get back to us for 5 days to now tell us that they are sending someone out later this week to inspect them. My response, huh? We just want to exchange them for clean ones. The response, "we don't do things that way".WHAT IN THE WORLD kind of comapany operates like this...since when do we, consumers, purchase brand new items (not clearance or no return policy) and can't exchange or return a product that is clearly defective?
Their return and exchange policy on brand new products is atrocious. If you purchase an item and it comes to your home DIRTY, they don't just exchange it, they send someone to come and inspect it first. Why on earth would someone who just received their brand new white furniture LIE about that they're dirty when pictures were sent the day of arrival! That is Horrible customer service!!! It's a delay tactic at best! Never recommending Ashley to anyone.
Beautiful showroom, variety of styles, good prices, and Tracy was wonderful. However your automated phone system sucks if you are trying to get in contact with a salesperson on the show room floor.
Richard excellent customer service
Stephen is extremely knowledgeable and friendly! Will ask for him on my next visit
Ana was wonderful, she worked with my budget and I got what I was looking, Thanks
Great customer service -KC was awesome. Montez also helped provide customer service.
Kc did an amazing job helping find my furniture definitely will go back for his help!
Full service furniture store with excellent stock and friendly sales staff.
This is our first time coming into Ashley’s furniture. We were greeted by Tracy. She helped us out so much. Her Customer Service was amazing! Quick and efficient service. I recommend Ashely’s furniture 100% and make sure to ask for Tracy…
Great customer service from David ⭐️
Excellent customer service from sabrina
Chris was an amazing associate he helped us at all times with our purchase I will definitely recommend him Thanks Chris!!😜
Stephen was great. Quick and easy experience
Stephen was great!
Wonderful and everything went smooth!
Patti was amazing I told her what I wanted and she knew exactly where to take me I got a beautiful table and 4 barstools thank you
David took excellent care of us! We got everything we needed!
Just purchased a new home and needed some furniture. Anita Contreras helped us pick out great quality furniture. She was super knowledgeable and patient with us! Walked away super happy
Montezuma and Gomez took the time to show us everything and was upfront with all the pricing.
Pati was very helpful thank you so much
It was great working with David, he was very knowledgeable on the inventory and helped me find exactly what I needed at a great price too. Will definitely be coming back to get more furniture from them, highly recommend this store.
David was very pleasant to deal with.
Erick killed it . . . Thanks alot👏🏽👏🏽👏🏽
We just bought a sectional couch for our new home. Anita Contreras was great and was patient with us when we were choosing our furniture. Great experience.
K.C. was friendly, professional, helpful and knowledgeable. He made our transaction very easy.
Tracy..thank you I have search high and low for this table set. Love you!!!
Stephen was very professional and helpful in finding us exactly what we needed!
Great and patient sales person.
Thanks KC for the awesome customer service!!! We had an amazing experience and definitely appreciate your expertise in guiding us in our purchases today. I still wish I could have gotten that blanket thrown in my order 😞
Montez, Chris was above and beyond perfect he was a great person to help us with our purchase explain everything in detail his services was right on. Thank you Ashley for your choice in your workers.
Chris was excellent and answered all of our questions. He was very detailed and manager was cool Montez.
Patti was so helpful! She did an amazing job helping our family and made buying a couch easy! Would definitely go back for future purchases :)
Fun visiting and buying at your store, I got what I wanted... to Mr Moreno who assisted me 👍👍👍
Worked with David and he was an awesome salesmen. He was patient with us while we searched for the perfect furniture. I would definitely recommend working with David if you shop at this store.
My first time coming to this location and the salesman Chris was perfect. He showed me all the top of the line beds and know I’m getting the best of the best.
David made it such a great experience shopping for my baby's first big girl bed. He made the entire process so easy and fast while maintaining a friendly conversation with us. He went above and beyond. He even gave my daughter the purchase papers since it's for her. She walked out feeling like such a big girl.
KC is the associate who helped us, we had a great time with him and he handled any questions we had, he helped us find exactly what we wanted and we couldn’t be happier!
Thank you Montez for finding me a sofa that actually will fit my small apartment. I almost lost hope when my initial order did not fit .
Excellent customer service!! A pleasure to work with!! Thank you for everything!
First time shopping at Ashley furniture & Chris did an amazing job helping me find the perfect dining room table!
Chris was very professional and patient, be sure you look for him!
Anita Contreras was very helpful and informative. She provided great customer service and made our shopping experience easy and stress free.
This was the best furniture shopping experience I’ve ever had. Stephen was the best sales person. Super helpful, didn’t hover, and had a wonderful personality. I highly recommend him! Also, shoutout to Sabrina for her help as well. We will be back here!
Steven the pirate was so fun and helpful and very patient and kind thru the whole process, we got this couch and alot more stuff for the whole apartment
Stephen was a great help!
This people told me to go and pick up Friday it was ok for me my day off I have rent a truck the men everything set up them they call me it's no in the water house Jaja so I say do free delivery for chance everything my time of work I throw my old furniture wed because the trash no place to eat and now they don't want to admit they did mistake notesponsabisable for mistake of dates negligent people
Patti was great and really helped us find a great couch!
David was great. Really cared about getting us the best deal. Was kind and informational
David was awesome!
Have been looking for a new bed set and finally found one we loved at Ashley. Alex and Danielle were super helpful and made the process easy.
Stephen was wonderful. He was not pushy he stayed close by so if we had questions he right there.
Exemplary customer service. I will buy from him when I get ready to buy.
David gave me the best customer service. He was patient while I made my selection, and walked me through all my paperwork. I will definitely be back.
Chris was so helpful, patient, and thorough in helping us today!! We appreciate you Chris!
Chris was very helpful and gave excellent customer service! This gentleman really deserves a raise!
Patti was outstanding
Hutch was incredibly helpful and was able to help me complete my purchase. The store is immaculate. Super clean and amazing prices! Will be back soon :)
Can’t complain pretty good place
Tracey was an amazing associate who was patient and knowledgeable. She helped us stay in our price range without being pushy or overselling. Shopping with her was an exceptional experience and we will be returning for future shopping.
Stephen helped us out at Ashley’s & was nice & fast to work with got us the couches we wanted & now the wife’s happy!
I enjoyed working with Tracy. She provided great customer service and knowledge.
Patti was great
Stephen was so helpful. Had hard time choosing between couches, he walk me through everything to make the best choice for me.
Amazing shopping experience Ashley’s furniture store downtown I recently had the pleasure of visiting Ashley’s downtown I must say, it was an outstanding experience from start to finish. At this store I received exceptional customer service. Upon entering the store, I was greeted by store staff O. G. ( Oscar Gomez) who was more than willing to assist me. He was extremely knowledgeable about their products and took the time to understand my needs and preferences. His expertise helped guide me towards the furniture pieces that best suited my style and budget. The quality of the furniture at Ashley’s is impressive. Each piece appeared to be well-made and durable, ensuring longevity and value for money. The store also offered a comprehensive warranty on their products, giving me peace of mind with my purchase. I was particularly pleased with the pricing at Ashley’s. They had competitive prices compared to other stores in the area, and the quality of their products far exceeded my expectations for the cost. They also offered various financing options, making it convenient for customers with different budgets. The staff really turned my previous negative experience around. O.G., Jeremy and Montes were top notch and had the absolute best personalities. Overall, my experience at Ashley’s was exceptional. From the friendly and knowledgeable staff to the vast selection of high-quality furniture, everything exceeded my expectations. Whether you're furnishing a new home or simply looking to update your current one, I highly recommend Ashley’s furniture downtown for a seamless and enjoyable shopping experience. I will certainly be returning for all my future furniture needs. Anita
He is great we will definitely come back 10 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
(Translated by Google) Update for today Nov 3. Since Sep 19 I bought 2 sets of rooms, and it has been a chaotic experience until today, about three weeks ago the same manager Victor made a schedule for me to deliver the 4 nightstands for the day of today, and I go to the store to ask what happened that they never arrived and the same person tells me that they don't make deliveries today with his great face of contempt, a rude manner, with a lack of empathy and lack of consideration for me and my money Not even an apology like any professional manager would have made, some superior manager should supervise this man who does not have the slightest respect for the customer who spends so much money in his store and acts as if he does not care, what a great disappointment, Mr. Victor. Incredible!!! Miguel is super nice, gentle and very professional!!! He will always find a way for us to leave satisfied!!! I love the store itself, many styles and options, without a doubt I always recommend it! In the store everything is perfect, yes, but the delivery service is horrible, what a horrible experience I have had, they reschedule your delivery for whenever they want without asking you or anything, they are not careful with the addresses that you give them where you need the delivery and You call them and no one can help you, they were missing parts and now when you call them they don't appear anywhere, horrible, and with how expensive they charge you for delivery, I really don't recommend it. (Original) Update para hoy Nov 3. Desde Sep 19 compre 2 juegos de cuartos, y ha sido un experiencia caótica hasta el dia de hoy, hace como tres semanas atrás el mismo manager Victor me hizo horario para entregar las 4 mesitas de noche para el día de hoy, y voy a la tienda para preguntar que había pasado que nunca llegaron y me dice el mismo que hoy no hacen entregas con su gran cara de desprecio, una manera grosera, con falta de empatía y falta de consideración por mi y por mi dinero, ni siquiera una disculpa como cualquier manager profesional hubiese echo, algun manager superior deberia supervisar a este senor que no tiene el mas minimo respeto por el cliente que tanto dinero gasta en su tienda y actua como si no le importara, que decepcion tan grande, Senor Victor. Increible!!! Miguel es super agradable, gentil y muy profesional!!! Siempre encontrara la manera de que nos vallamos satisfechos!!! Me encanta la tienda en si, muchos estilos y opciones, sin dudas siempre la recomiendo! En la tienda todo perfecto, siiii peroooo horrible el servicio de delivery, que experiencia tan horrorosa he tenido, te reagendan tu delivery para cuando ellos quieran sin preguntarte ni nada, no tienen cuidado con las direcciones que tu les das a donde necesitas la entrega y les llamas y nadie puede ayudarte, les faltaron partes y ahora cuando les llamas no aparecen por ninguna parte, horrible, y con lo caro que te cobran la entrega, no lo recomiendo la verdad.
Lisa did an amazing job meeting our needs. She was very patient and understanding what we wanted. She did everything she could to get what we asked for by researching the website. Will definitely be a repeat customer.
O.Gomez was very patient and personable. He made my buying experience great! 10 out of 10 recommend 👌🏿
IVY WAS SPECTACULAR!! BUY FROM HER!! Curiosity informative and knowledgeable Thanks for the bed set and living room set
Lisa was excellent thank you
Great experience shopping. Very knowledgeable. Stephen was very helpful and friendly.
David, our salesperson, provided us with excellent customer service. He helped us find what we are looking for without any pressure or hassle. Helped us until we found what we were looking for. Very patient and knowledgeable. I will give him more than 5 stars. Highly recommended.
Oscar is just magnificent! Excellent customer service experience every time I come in!
After sone trial and error with our last purchase Anita was able to sell me some beautiful couches for our living room. She gave us loads of options and was very helpful. Jeremy came in and help us seal the deal! Great customer service. I’m extremely happy with this purchase!
Patti helped us so much! She was so nice.
Patti was absolutely amazing in today’s visit. She helped us all out with finding what we needed for the new house. Amazing customer service by her.
What a great experience! We enjoyed Patti’s help so very much! She truly was wonderful.
O. Gomez and the team were great! They were very helpful and informative.
Anita is the best. Helpful and knowledgeable
Great experience working with Oscar. Really helpful and friendly. 10/10 service!!
Great personal. David was very helpful and professional. I'm definitely coming back
Patti was great. She was very patient with us both time we came in. Gave us out space but was there when we needed her. Thank you Patti for great customer service.
Great customer services
Tracy was the best sales person ever scored a great deal on a dining room set on Labor Day weekend. Recommend this location for the best deals.
David is a great help . He was sweating with greatness thanks again
Oscar gave me fantastic customer service!!
David was cool told us a lot of details about the items we came to look for and was friendly and patient with us.
Eric was very pleasant, helpful and knowledgeable on product and procedure.
David at the Ashley Outlet store on MLK provided above and beyond customer service! This is an exemplary ashely representative I will continue to work with for my future furniture needs.
Came in to just to look around after visiting several other furniture stores and not really finding anything we liked/receiving the best of help. We were greeted by David who was super informative, helped us out a ton and provided amazing customer service. We ended up leaving with a couch we were beyond happy with, with his assistance. Definitely coming back to him for future furniture purchases.
It was a wonderful experience. No pressure and Oscar Arturo was the best.
Oscar Morano was very patient and knowledgeable. Took good care of me
If you need some furniture shop here ask for Tracy S. Great service ,reliable delivery, and an all around great experience.
David was great. Very helpful
Chris & Sabrina were amazing tonight! Went in looking for a new bedroom set, Chris was the first one to introduce himself & offer to help me. Walked around for a bit, & found the PERFECT bedroom set for me. Sabrina was the one that helped me finish everything off. Both were amazing at showing me mattresses & helping me choose the correct one for me. Overall everything was just smooth & can’t wait to get all my stuff!!
Excellent service. David Greeted us as soon as we walked in the door. Hung back but was available for any questions.
Chris is super cool and family oriented. Thanks Chis
Chris is great, friendly, professional. Not pushy at all. Gives you your space, but right there when you need. Great asset to Ashley Furniture.
KC was the best ever !!! Literally the best , made the experience quick , easy & I know I made the best choice with my purchase thanks to him !
David was great he got me a awesome deal. Definitely ask for David
O gomez was wonderful today at Ashley’s! He was very patient with me & helped me with everything I needed! Great personality and easy to talk to! Fun experience
Chris was extremely nice and knowledgeable. He didn’t use any pressure tactics.
Chris and Sabrina were awesome.
Montez and Diana are Amazing!
Y'all are doing a great job keep up the good work 👏🏾
Great service from David
great friendly staff, very amazing furniture store.
I’m absolutely disgusted with the kindof of customer service this place provides. Oscar was pleasant but that is the only reason this place should get a 1 star. I would give a -100 if i could. After waiting 40 minutes to process our furniture loan we just decided to pay 2k out of pocket for our pieces because the two women at the customer service desk didn’t know how to properly set up our loan and they had no sense of urgency that we wanted to leave because it was almost 7pm and we had already been at the store for over 2 hours and we had came to the store knowing exactly what we wanted. I believe her name was Ashley, but she was also particularly unhelpful and was rude to her coworker in front of my husband and I which was uncomfortable. We called two days later to confirmed our pick up date which was not correct when i spoke with the sale associate on the phone despite it being confirmed when we were in the store and on the receipt. My husband picks up the couch from the warehouse. The second we open it we notice a HUGE rip in the back of it. We immediately call and explain this to the store. They informed us to return it to the warehouse in the morning. We immediately bring it back to the warehouse the next day (8/23) in the morning. We then receive no further communication and they tell us “they will get back to us when they know whether or not it can be fixed”. I think it’s absolutely unacceptable to sell someone 2000 dollars in damaged goods and then require them to wait until it’s fixed for them to come and pick it up. The entire couch she have been replaced since it was SEVERELY damaged upon pick up. Additionally, my husband had to physically push a chair in the a dolley all the way from the back of the store to his car because the loading guy “hurt his back”. Why he was pushing the item out of the store he asked a female sales associate to move out of the way and she barely acknowledged him because she was on her phone and at the front desk a bunch of sales associates were sitting around looking bored and made a remark to my husband like “wow looks like we are putting you to work today”. What a freakin joke. The people that work here are incredibly lazy. Despicable customer service. I WOULD NEVER SHOP HERE AGAIN
Great sales person
Good attention
Lisa was phenomenal! Thank you for helping us tonight. Lisa
Lisa was amazing. So sociable, was able to have good conversation without only caring about sales. Montez was also equally awesome, sociable, and appreciated our nerdery. Will definitely return.
We called ahead and Hazel was super helpful. She referred us to Anita who was so helpful, knowledgeable and was able to help us make a decision. The manager Montes was super nice and helpful as well!!! Just an amazing experience, never felt hustled or rushed, always felt comfortable and taken care of. HIGHLY RECOMMEND!!! It's worth the drive, the warehouse is HUGE and I recommend this team specifically. Just a great experience overall and happy to have been with them!!
It was great!
Connie was honestly amazing best experience
Teresa was very helpful I enjoyed her so much she took good care of us. Thanks
Found exactly what I was looking for thanks to O Gomez! Amazing person and absolutely loved his personality.
O Gomez was an exceptional employee at Ashley’s he always checked up on us and answered any question we had walked out with an amazing couch and amazing service 100%recommend asking for him
David was great! A++! Super star! Rock star! Give the man a raise!
Look for David, great costumer service !
Fast and friendly service. Very efficient and transparent with all details. Plenty of options and will to work with me to get what I wanted.
I found a lot of the furniture pieces that I was looking for and I had a great sales person assist me throughout the way.
Gerald assisted me with buying my mattress and was really funny and knowledgeable. It was a great experience. The manager was great too.
Went to purchase some recliners sofa, love seat and a dining room table. Stephen was our sales associate and he was awesome. He wasn’t pushy and was extremely helpful thru out the whole process even though we took a while to finally make up our mind on the final purchase. I recommend him if you’re ever at the Ashley’s by MLK.
Oscar was an amazing help! I needed help to get something delivered sooner than available and he bent over backwards to accommodate me. He was helpful and kind and cared more about me than about the sale. Keep it up Oscar!!
Ashley’s nearly lost a $10,000 sale because of their incompetency. The only reason the sale went through was wife and I really wanted the products. - I asked the sales person to make sure that the items in our cart was what we wanted exactly , they weren’t after I checked it, and we had to redo the shopping cart again!!!! - required deposit was $750 , they charged credit card $7500 instead, once the error was discovered, instead of refunding the 7500 they went and charge our credit card another 7500, took at least half an hour to straighten that piece out. The staff is nice enough just incompetent!!! Luckily, for Ashley furnishings, we wanted the products badly enough otherwise we would’ve walked out.
Pretty much drove across town to have a guy order the sofa I want online. No haggling, no real point to driving to the store when I could have done it myself online.
Casey was great in helping us with purchasing a mattress and desk.
Oscar was amazing very helpful and friedly. I will be back
Very professional O Gomez
Longtime customer of Ashley Furniture since 2015. Recently relocated from Connecticut to Nevada; first time visiting the Las Vegas store location at 91 S. MLK Blvd and purchased new furniture for multiple rooms in our new home, which included a $2,900 Tempur-pedic king mattress. After a couple weeks with the new mattress, we quickly had comfort issues and realized the mattress wasn’t for us --- we had to sleep on our floor and couch for the first month due to the Tempur-pedic mattress being too uncomfortable. After reaching out to the store location and connecting with store manager, Sabrina Diblasi, to determine what options we may have had to address the mattress issue, from the beginning Sabrina was very understanding and went out of her way to assist us in finding a reasonable solution to accommodate our situation, as we did not want to be stuck with an expensive mattress we couldn’t use. As the standard practice for comfort exchange with Tempur-pedic was to stay within the brand and switch the Tempur-pedic mattress for another Tempur-pedic mattress, we were hoping to select a different mattress under the Tempur-pedic brand. Seeing the situation we were in, Sabrina took it upon herself to contact Tempur-pedic directly to determine alternative options including requesting approval for an exchange of the Tempur-pedic for a Sterns and Foster mattress since they are owned by Tempur-pedic --- Sabrina was able to make it happen. Typically, most store managers would not take the time or make the effort to help a random customer like this to ensure they were 100% happy with the product received --- Sabrina is clearly an exception and her customer service was top notch! We were very impressed and appreciative of the actions taken by Sabrina --- would recommend anyone in the Las Vegas area interested in new furniture to visit Sabrina and her sales team at the Las Vegas location at 91 S. MLK Blvd!
Thank you Stephen and Chris Silva for your guidance and patience! We're so happy with our choices.
Chris helped us promptly and swiftly. Will use again.
Kc, good customer service, needs mattress and pillow go see KC
Ivy helped us purchase a dining table chairs and tv stand. She was exceptional and professional. Made the experience very easy. She even helped us get a discount on a damaged item at a great price. I’ve done a lot of furniture shopping and she knows what she’s doing. I didn’t feel pressured in any way. She is an outstanding sales person! I don’t normally write reviews for people but she absolutely deserves a review after our experience with her. I’ll be back for more items in the future!
KC was very helpful in helping us find furniture for our home. The staff is very friendly. The furniture is beautiful.
Oscar helped me and my mom by a sofa and love seat. He's very nice and honest with his work. I would highly recommend him to anyone.
Awesome service !! Esau was so wonderful. So knowledgeable about products, services and merchandises. Very polite and patient!!
Oscar Arturo, great guy.
Oscar Arturo is Great sales man and has a very amazing customer service.
OG is G! Seamless transaction and excellent customer service. It’s best to know what you already want.
Anita and montez, were wonderful. Best shopping experience I've had in a Long time.
If you are looking for great customer service, ask for Anita. She is excellent, and very knowledgeable. She will take good care of you.
Chris and Miguel were so amazing and patient with us while we shopped for our whole entire house!!! Definitely turned my experience around from my past purchases! I would recommend coming to this location to all of my friends!!
KC was a great salesman and was nothing short of amazing with our experience, give this man a raise!
The experience was great we got everything that we needed. Appreciate it all the help.
KC was super friendly and gave us so many pointers to a comfortable and beautiful couch. His customer service was amazing and he was definitely very helpful making this process easy. 10/10 🫶🏼
Ivy was awsome along with her manager ... great customer service
Really great
Highly recommend asking for Oscar, he is wonderful!! Came in to buy a couch, he did not linger or act like a sales guy, he really cared about what we were looking for and gave us time to look around. Couldn't recommend him more! Thank you for the highest level of customer service Oscar, appreciate it!!!
Reyna & Patti were awesome salespeople! No pressure, really helped us find what we want!! Montez & Sabrina were also great managers in helping as well! Delivery teams were phenomenal, sooo helpful and friendly, went over & above!!!
Chris did an amazing job he's a great sales man. Thank you for helping with my purchase.
Excellent help an professional all perfect. Chris was excellent.
Patti was a Great help with buying my sofa
Connie was super friendly and helpful. She explained the promotions very well and gave us financing options that fit well with our budget. The girls are happy to finally be getting their bunk bed. Connie also helped me find a desk for my home office. A win for everybody, Thank You Connie!!
Great service. Patti provided an excellent experience while shopping at ashleys. Will be back for more. ☺️☺️
I was very pleased with this store! Reyna greeted us at the door and helped us pick out a new sectional. She was very nice and super sweet! The process was fast and easy and she was able to explain everything very well! I will definitely be back!
KC was very helpful with our mattress selection. If you need help with your Mattress purchase. Go see KC
I am very disappointed with my experience with Ashley furniture store. I placed an order for a twin bedroom set, from the store in Decatur in Las Vegas. Then I decided to go check Ashley Outlet on martin Luther king. There, a sales person approached me and start showing me some clearance furnitures. She told me that by buying those furnitures I didn’t have to wait for delivery and I had 5 days to return them. I am not from US and I am not familiar with beds sizes. She said that was a full size and that it was the same size as a twin. So we cancel the precinsi order and decided to purchase from her. We got the stuff and once home we realized the full beds do not fit in the room. So not even 20 hours later we contact them to exchange them for something twin size and they told us we cannot take it back. We begged them to take it back because we were lied on and I am trying to surprise my daughter that is coming at the end of July from spending the summer away, but they refuse to help us in any way. I asked the store manager Sabrina to speak with her supervisor and she told me there is no one above her, so she lied too to me. Only after I told her it wasn’t true she said she would talk to someone, she didn’t want to provide the name of the person or what is the role for the company. We didn’t even used the set. It is still sitting there unused because it can’t fit. I just want to exchange it for a whole new bedroom set and be able to provide my daughter with a bad to sleep in.
I was looking for my first pair of couches and I was so confused. Erick took the time to show me the different styles and fabrics. I had them delivered and I loved them. Thank you for everything
KC was amazing helpful and got me set up with everything I needed.
Tracy was amazing she really helped us by giving us time to really narrow down our options and give us the best value. Store manager Montez also checked in on us as we were checking out to ensure we got everything we needed! Overall great service 😃
Tracy was amazing gave us space to look around and really helped me find what I was looking for and more! Montez the manager helped us out a bit too. Overall great experience
Tracy is the best, I appreciate her for helping me find good pricing on my furniture and making sure my items were available immediately for me to pick up the next day
David was outstanding
I went to Ashley and My sales associate Oscar is definitely one of a kind. He was very knowledgeable about the product and was able to help keep me within my budget. I would definitely recommend Ashley furniture and if he’s available ask for Oscar!!
Chris greeted us as we came in and he was attentive to our needs.
Very Quick and Helpful
Excellent team in the entire store. Staring with the manager, sale person and delivery team thank you
Anita was very helpful and I got the bedroom set I really liked and wanted. Thank you so very much. Ashley is my store
It's upsetting when purchasing and wanting a refund for something we wanted , that the store misinformed us about. It's taking 30 days to get our money back when we paid cash!!!! Ridiculous.
Love my massage chair so far 😍. Thank you Mr. Roberto :)
Went in store and Connie helped me and my mom purchase a desk and shelf we found online to be delivered to our house. We then got a call saying that the desk would had to be picked up at the store but we were able to fix it by calling back. But now we received another call from a woman who sounded like she was whispering and overall hard to hear and now i don’t know what to do except wait to see if my desk even gets delivered.
Great sales rep.
Sales staff Ptty was awesome.
Enjoyed shopping at Ashley. Found the perfect recliners, and less expensive than a nation wide competitor. So glad we stopped in to see what they had.
Oscar was an amazing retail assistant
Ashley salesman at one location & checked his other location. It was great the way they communicated & worked together in 2 different locations. June 2024 I have the 5 year protection plan and this happened exactly 1 yr later after purchase. I tried to inform the salesman who sold it to us and that was NOT successful at all. Now I'm trying to get another person to come out and fix or replace it. I have paid lots of money for these items and hoped i would get results in a timely manner. It has been 4 days now and have yet to get a call to schedule a person to come and evaluate it. I have two claims now with them. One for this and the other for a technician who was very helpful ordered a part to fix the opposite recliner from wiggling back and forth. But this thread has been a pain since i first mentioned it to them 1 wk after the date of purchase.
Came here to buy a dinning table and chairs during Memorial weekend, bought it and scheduled to have it delivered. Unfortunately we had to reschedule the delivery since we weren’t going to be home but when we tried to come in person to change the date they want to tell us we have to pay more for the table since they gave it to us at the wrong price (we literally have a picture of the table with the price we paid for) The “best” the manager can do is take off $50 but still trying to charge us $300 more. Makes no sense to say something is on sale then try to say it’s no longer that price AFTER we paid and try to charge us the difference. Sales people follow you around like crazy don’t even let you look comfortably
I purchased some mattresses and the next day or so I called to ask if I could get an earlier delivery. The customer service rep on the phone was named Hazel but I could not get the delivery any sooner and at this point I was upset, and being rude. Unfortunately the next day I discovered I had ordered the wrong box spring and now had to go in person to try and get it changed. Walked up to the counter and the representative began to help me. She was so helpful and efficient, nice as one could be and she fixed the issue I had with the mattress. As I was leaving I asked her her name so I could write a review...low and behold it was HAZEL!! OMG talk about a "walk of shame" for me. So, I HAD to apologize to Ms. Hazel AND post this review. Hazel was awesome and helped me with my problem. THANKS HAZEL for all of your kindness and assistance.
(Translated by Google) We decided to buy there thanks to the excellent service of the seller Miguel Vega. He explained very well every detail to take care of our furniture. (Original) Nos decidimos a comprar ahí gracias al excelente servicio del vendedor Miguel Vega. Nos explico muy bien cada detalle para cuidar nuestros muebles.
Awesome experience!! Chris is definitely a big help.
I purchase a 6 chair’s table, California king bed, a queen bed, leather sofas, and two computer desks. One particular table leg was missing the threaded insert nuts. The leg was screw with a different bolt that lasted a few weeks. One computer desk felt apart. I had to gorilla glue and bolt to make it work. The bed needed repair because it was missing one nut. I give Ashley one star. And don’t recommend the store.
They sales people are hostile and bring hostility work environment and activity enforce elder abuse and harassment
Look out for David he's a great salesperson and respectful ... he helped us look around to find what we needed and we never felt any pressure to buy something ... we ended up taking home a dresser and a Tempur-Pedic which is the most amazing bed experience I have ever tried ... so yeah I paid a lot more than what I wanted but I did get a great deal during Memorial Day ... I will say my delivery was delayed but David did follow up with me to let me know ... Thanks again to David and John great meeting them both
O. Gomez was phenomenal. Told him exactly what I wanted, and he stayed on course. He didn't haggle me, didn't pressure me, and I ended up with everything I wanted. Montez was just as amazing. They honestly both made the experience. I definitely will only come back here at this point because of these two. Highly recommend!!
Great service by Kevin A. Would recoment. 👍
Salesman , Oscar was great to work with
I had an excellent experience shopping for a new sofa and loveseat. I had specific requirements and Stephen Clark was very helpful and answered all of my questions without pressuring us. It was very painless. Now we wait and see if the delivery goes as smoothly.
Hazel at downtown was very helpful on my mattress exchange. She sent tech come out very quickly. The process went very smooth.
Ask for Connie Cooper and you will not be disappointed. She is super sweet and helpful. She was not pushy and answered all of our questions. Thank you Connie for making this a pleasant experience. I would also like to thank Montez for his assistance today. Best customer service ever!
I purchased a sectional, end table and cocktail table in April 2019. After 2 years these was wear (cracking) and now the leather is falling apart after less than 4 years. DO NOT BUY any leather furniture from this company. No quality and zero value.
Almost got my whole house furnished in here. And they had a military discount! Very friendly staff.
David was very informative and helpful. If you have any furniture needs go see David!
Montez and Esau are the best:)
Patti and Montez were fantastic loved the service and my new bedroom set!
Huge furniture store. 2-story with escalators but didn't see an elevator. Good variety but they didn't have exactly what I was looking for since I was set on a specific style/color/fabric. The salesperson was very helpful and patient but not overbearing like some can be. The only downside is that it's in a sketchy area not far from downtown. Was somewhat leery to leave my car parked unattended.
Ivy did a good job and manager john . she helped me to get whole bed set and took a long time to find it for me. Very patient.
Bought some beds and home decor. Tracy is by far the best sales person I have interacted with in a long time. She went above and beyond every step of the way. Even tracking down a bed they did not have on the show room floor for us. She also allows you to have space while shopping but is right there when you need her assistance.
Sell me what they don’t have in store when home to pick up my truck and came back they don’t have it ,so offer me 50 dollars reward, so they offer me 3 deliveries in 3 different days and they are not very polite And uncooperative, I don’t really recommend this store
Oscar was great! John was awesome! Thanks for the great furniture and experience!
Big store,lots of options. David was very helpful in answering questions and finding exactly what we were looking for.
My girlfriend and I came into Ashley to buy a couch and we’re greeted by David. David was great and gave us space to browse around on our own and was there to answer any questions we had. He helped us find and amazing couch and was very attentive during the whole process. Thank you David!
David was great! Very attentive and informative! Cannot wait for my new couch!
David was the seller who helped us. As soon as we walked in he greeted us an explained how the process worked and that he would be helping us. He made it clear that he does not like to hover and follow (which we loved) but was always near enough if we had any questions. He was by far the most knowledgeable and helpful seller we’ve encountered while shopping for furniture. He explained A LOT of information that I had no clue about. So if you’re ever shopping at Ashley look for David!! He also gets an A+ for being a Disneyland fan. Thank you again for making our experience enjoyable and easy!!
ivy is the best sale associate I could have had, when you go to Ashley furniture you should ask for her 🫶
My experience was awesome!!!Chris was very helpful and patient in assisting me and my friend in selecting the best of their products.Also shoutout to their store manager John, and sales manager Montez, they all are very accommodating in all our demands. They don’t fail to acknowledge our concerns and make necessary adjustments, giving discounts and freebies. They all are exceptional.Superb services and great products .Will surely comeback for more furnitures . I strongly recommend this store for your home furnitures. Kudos to these awesome people who work wholeheartedly.
I had a great experience while shopping for a couch. Ivy helped me out a great deal and was very helpful in my purchase.
There are numerous places to buy furniture. There are plenty of bargains to find. But there's not always good people to help you. We worked with Oscar Arturo and his manager Montez. Great people! We decided to travel a little further to work with them rather than a closer Ashley store. Very knowledgeable, good human beings!
Excellent experience and friendly staff!
Had a very fun time actually had a very nice women showed me around talked about everything but also very friendly if you guys need help ivy is great her service is 10/10 recommend and will be back for future purchases :) thanks ivy
It was great, Ivy our sales person was very professional and very kind. I will definitely go back to Ashley when I purchase any more furniture. Also great discounts.
My husband and I had such an amazing experience at Ashley’s Furniture! Sales Associate, O Gomez, had the best customer service and we couldn’t be more thankful for him. If we could give him more than 5 stars, we would. We would recommend him to everyone! If you are looking for great furniture and the best service, go to Ashley’s and find O Gomez. Thank you again O Gomez and Manager Montez for all of your help!
Stephen was incredible ! He didn’t follow us around and wasn’t pushy either. He was super helpful and friendly. We definitely had a great experience with him and we appreciate how knowledgeable he was. We will definitely be back again.
It’s been 3 months and they haven’t given us our refund. The guys that were supposed to deliver our couch didn’t want to bring it up stairs so they took it back. It’s unfair that you guys don’t want to give peoples money back. DO BETTER. And I won’t stop till we get our money back.
Stephen was my salesperson and I highly recommend him. He was professional, very detail oriented, knowledgeable and kind. It takes me awhile to make a decision and he was very patient with me. A great experience.
Tracy was amazing y’all! If you are in need of some new furniture she was so helpful! Gave us our space when we were looking in the beginning and became more hands on when we started finding what we liked. Which we really liked as we didn’t feel rushed.
Ashley on MLK Blvd location is the best! Tracy (from Africa) is phenomenal! She patiently waited while I spent forever choosing my furniture. She is not pushy or annoying! She is totally chill and let's you do your thing. I loved working with her, she will definitely be my go-to for any future purchase!
Good stuff very professional staff.
OG was awesome! He has been working with us for 6 weeks while we are setting up our new home. We have been going back and forth from Florida, and he was absolutely amazing with our purchase!
Getting ANYTHING of their clearance decor is a nightmare. 10 minutes to checkout to buy some placemats. They have to take you to their customer service desk to reload them into their system which requires you to wait, then wait on a manager to approve them loading those into a virtual cart, then take you to collect your payment at a different terminal which requires 4 signatures. Then they take you BACK to wait at customer service for them to print out a green receipt proving that they’ve already collected your money. How in the world does it take 10 minutes to get 2 sets of placemats. It’s a totally broken process that you have to jump through hoops to spend your money there. The service is friendly but they pretty much all concur that the process is broken. Do better, Ashley…
Excellent service
Went to this store after visiting the Summerlin location(who didn’t have the product I was looking for!) Oscar Gomez greeted us at the door and provided us with an extremely amazing experience! While allowing us to browse (which we loved!) he searched to store for a specific sectional I was looking for! This gentleman was great and never added pressure unlike the other store! Managerial help for promo help and a discussion was also top notch! (Didn’t get his name, but thank you!) Hope to come back to this store for all of my future needs! Really appreciate you guys!
Spare yourself the grief and do not shop here the customer service is AWFUL!!!!!!
Great Furniture store and they don't follow you at all. Gracias
THIS REVIEW IS FOR ANITA CONTRERAS, THE SALES ASSOCIATE THAT HELPED US. SHE WAS GREAT, KNOWLEDGEABLE, AND ANSWERED ALL OUR QUESTIONS *HIGH FIVE* GREAT ASSET TO YOUR ESTABLISHMENT. THANK YOU, ANITA ENRIQUE AND ROXANA
It stinks
Chris was great! Took lots of time going around the entire store with my wife and I until we found the perfect couch and other furniture. Would definitely recommend both Ashley and Chris to friends and family.
CAME IN TODAY 3/2, MS ANITA WAS EXTREMELY HELPFUL WITH EVERYTHING FROM THE BEGINNING TO THE END OF THE SALE. Snagged a deal on a sectional for a great price!!!! Thank you Ms ANITA AND Ms ASHLEY!!!
There are plenty of great selections and the service is amazing. David was our sales rep and he was super helpful and had great opinions to help get the best fit in our room. 10/10 would highly recommend shopping around here
KAREN LOPEZ is a sales associate at Ashley furniture store on MLK she was a charm to deal with. I recommend anyone looking to buy furniture go to Ashley furniture store and ask for KAREN.
Bought a new dining set. Stephen was knowledgeable, personable and patient. Would definitely recommend, and will be returning.
Great customer service! Erik was super attentive
Went in to look at bedroom sets, the man that initially greeted us was nice. As we walked through though, the workers were sitting on their phones, just looking at us but none came up to even attempt to help us. We were there for about ten minutes and decided to leave. & then it clicked that me and my boyfriend had been there before when we were looking for a couch, and it was the same situation, so we went right up the street to Walker Furniture and had a way better experience and got our couch from there. So that’s exactly what happened this time. We went up the street to Walkers, received amazing service from the moment we walked in, no one judged us, and got a bedroom set for over $4500.
Walked in and was greated by the host at the door. While walking through the store we seen about 8 workers on the phones, sitting on the furniture. They would look at us then turn away, guess they thought we weren't buying anything. You could feel they didn't want to help. Went across the street to walkers furniture and spent nearly 5k because everyone was willing to help. Ashley's I'd advise you get workers that don't discriminate and are happy to be at work and help. Or get rid of everyone. Years prior my family went for a couch, do you think it was better? We eneded up getting a couch from walkers. If your reading this don't waste your time with them. If you don't look like money you won't get good customer service, or none for that matter!!!
The people were very helpful and friendly Edgar and Lisa helped us so much. Jeremy was a big help. Thank you all very very much.
Anita was very helpful and knowledgeable
This is the second delivery. Yes I saw this outside but didn't notice the difference in texture. I see mildew and a chip on base board. I WILL NEVER purchase anything from Ashley's Furniture again, especially this location (MLK Blvd LV Nevada)! It's very difficult dealing with them even for an exchange. Just simply horrible!!
My king size bed was missing the footboard and the rails during delivery! Highly do not recommend Ashley Furniture to get your goods delivered! So now we have to wait even longer for the rest of my furniture to get here. Ugh!
Our sales associate David from Ashley Furniture was very helpful. He was not too pushy, but was alway available to answer a question. He was also able to lower the price a bit to close the deal, which went a long way for us. Thanks David! Unfortunately, that is where it ended. We bought two items and spent almost $6000. We weren’t sure the sectional would work in the house. But we purchased anyway because David told us we could come back in and return the item at any time before it shipped. Two days later, we did just that. The purchasing manager completed the paperwork for the return, but told us she could not process the return because her machines were down (although they seemed to be able to register sales just fine). She said the return should post to our account in about 3 days. Two weeks later, still no return. I called Ashley. They opened up a case, and a day later the return was pending on our credit card. One day after that, Ashley cancelled the return. I went back to the store, and the same purchasing manager told me nonchalantly that her system showed the refund went through so there was nothing she could do! Then she said that maybe it was the credit card company’s fault - maybe it stopped the refund! I told her that was nuts and that she was not “doing” anything to help. At that point, she agreed to open up another case, but nothing else. No timeline for the return, no explanation of what I should do. Nothing. I left, called my credit card company (Citibank), and disputed the charge. They promptly gave me a conditional refund. Then a day later, made it permanent. As for the other item I purchased, it arrived on time, but one piece was broken. Thankfully, they sent a technician out to fix it. He was nice. However, it has been another week or two and still no part to sent to finish repair. So, 4 stars for David, 3.5 stars for the tech, and 1 star for the purchase manager.
Amazing customer service from Ivy, she made the process so easy!
Good Service From montez
The store looks Amazing with their new Ashley Remodel DESIGN. The store is very open with there new design and looks well organized.. The Staff seems very polite and everyone wants to be helpful and checks on you. This feels like a CORPORATE store. And completely love shopping here. A++ Great Job ASHLEYS
Sales associate, Esau Jimenez, was of great assistance today. He was professional, friendly and very helpful as we shopped for a variety of furniture. Esau was attentive yet not overbearing. It was a productive and pleasing shopping experience. We are eager to have our new living and dining room furniture delivered. For all your furniture needs, be sure to visit Ashley Furniture. M. Rebman January 2023
Connie was fabulous
We didn't buy furniture here, but our vehicle broke down in their parking lot last week on a rainy Saturday night with all our kids in tow. Their entire staff was so kind and and helpful. They helped us check out the problem. And their employee Connie was a heaven sent angel. She helped us find an amazing mechanic, as we were from out of town and had no idea where to go to get our car fixed. So although we didn't buy furniture, we can highly recommend the staff here as caring and helpful!
The service is outstanding especially Miguel. He is outstanding in the way he listens, understands, and then puts a plan to action. A+
David was the best!
Great service by Oscar (sales representative). Good deals
We came In to buy some sofas and a kitchen table Bernard was very helpful he helped us take measurements and let us take our time to find what we really wanted thank you Bernard
Today I was able to work with Tracy while I was shopping for my first home. I had an amazing experience and she was so helpful. If you need to find some new furniture and want to work with someone great ask for Tracy.
Excellent service thank you Richard Penzoni for helping me find just what I needed if anyone needs help do not hesitate to ask for it
Ashley furniture is the worst we bought a sofa and 2 power recliners 1 recliner came broken the technician that came asked if I had any idea how the wires on the recliner are sliced to me that was a accusation I told him no like I'd pay $1000 for a recliner and slice the wires for what the lady from Arizona called and she was just as rude the sales lady followed in the store everywhere didn't allow us to look in peace bc like she said she caught this fish and wasn't letting us go this was her sale just plain rude from the sales lady to the tech to the person who called
Karen Lopez treaded us like family! Love her personality 💕
I had the best experience I ever had furniture shopping. I was very indecisive and picky, but Reina helped me tremendously by asking me the right questions, walking me throughout the store to show the different selections within my price range, and took the time to help me make a great choice. Reina hands down was fantastic. I will be back.
Very very good. Great sales person. I’m a 5 times sale with her. You are lucky to have her
Went in on Saturday and worked with Patty. She went out of her way to find exactly what we needed. We were picky and she met our needs. Ask for her you won’t regret it. Les and Flori
The experience was great, I had done my research before hand but Richard was able to expedite things and get us the sectional we’ve always wanted. In addition they have a great finance program and Richard was able to explain in great detail on how everything would work out. Before leaving Edgar assisted us, in providing us with information about checking the status of our purchase. I would recommend this location.
They SCAMMED ME Out Of $400+! Be Careful They Will LIE TO YOU and Take Your Money!
Great experience with Edgar & Raina. They explained well our needs & very accomodating..
Gracias, really appreciated by Karen lopez assistance!!!.. Thank you for navigating with helping me threw the whole experience and explaining me how the prices range from and for purchase that I made. I recommend her to anyone, genuine person with a amazing attitude and great customer service. I'm very content with her guidance. Super Duper pleased! 😊 Thank you Kare!..
I was smiled and greeted by Raina who was awesome. She asked about what I wanted or was looking for rather than trying to push me into something she wanted me to buy. She made sure to address what I wanted and needed. Helped me find the best product for my budget and made me really comfortable. She was sweet and very friendly. Her manager Edgar was great as well. They made it an easy purchase rather than feeling followed and pressured into a buy that wasn’t for us.
If your looking for something to buy at Ashley, ask for Tristan. One of the best sales person, he does NOT pressure you to buy something, he will show you options. Overall Tristan is very helpful, patient and will listen to your needs. We are very happy with our purchase.
Connie was the absolute best! She immediately welcomed us in and as soon as we told her what we were looking for she was quick to show us around and give us information on all of the items. Super friendly, hilarious, and helpful, our experience with Connie was great!
DO NOT SHOP HERE! Dealing with this store has been a nightmare. "Customer service" here sucks. Hazel is incompetent. She issued a credit instead of processing a payment, stopped another delivery of a different order, until my sick mother made it back into the store for Hazel to correct her mistake. Then Edgar canceled the wrong order! Was supposed to call and update, but didn't... then was off the next day when I called back. The quality of the first sofa, which is supposedly the best made sofa they have, was sub-par for the price. I could literally see where I had sat after a few minutes of sitting on it the first time. Definitely different from the showroom model, and Hazel let it slip that the furniture had already been returned. John, the store manager, was probably the most decent person in the store. Although the smooth transition of exchanging the one sofa for the other on the same day didn't happen, and Edgar questioned who would've even told us that was even possible... .. Montez was also professional, helpful, and has started the process for a full refund.
Stephen is funny, knowledgeable and patient. He’s even helping us on his day off! We are three adding to his fan club. John, the manager, also salt of the earth. Thank you, guys!
Perfect place with an awesome sales person…Ms Traci was awesome and made our numerous stops perfect. She knew where everything was and is responsible for 90 percent of our new home’s furnishings. She is awesome!!! We came in this weekend and she was perfect, as usual.
Richard Renzoni was a great sales person with a lot of patience and understanding. Very easy it was communicating with him, I appreciated his help, thank you.
Visited Ashley Homestore - Downtown today and was able to find what I was looking for. The sales person Richard was great help. I'd recommend him to assist you with your purchase next time you're at Ashley.
Richard R. is a dynamic salesman with a personable and patient spirit. Thank you for your awesome customer service!
Our sales associate Connie was amazing, she was patient and showed me and my husband many options. We are so happy with our furniture choice and the price was such a great deal.
Salesman Richard Renzoni was very helpful and friendly.
(Translated by Google) Very nice furniture for your home, no appliances (Original) Muy bonitos muebles para tu hogar, no electrodomesticos
Went to Ashley to purchase the Realyn line of furniture! A 74” tv stand, 48” coffee lift top table, and 48” sofa table white chipped style! Steve was my salesman and I received every discount possible and saved even more money than expected today 11/25/22! I was extremely happy with the purchase that I added 2 wall clocks to the order still for less than expected!! Delivery is for 1st week of January so 🙏🤞all goes well, Ashley home store will receive another great review and be my only home store for future purchases!!!
Tracy at Ashley is amazing. She is always happy to help us. If your looking for furniture come see Tracy she will take care of you.
Always LOVE the selection and how they showcase their products. Also, much shorter wait times for furniture than any other furniture company. Most were telling me 6-9 months. Ashley was 30-90 days.
The people at this location are always rude and in a rush. That is UNLESS you are making a purchase, but once the purchase has been made they are ALL suddenly too busy to help you with anything you may need. The managers included are rude and snotty. They give unnecessary attitude and talk to you with stupid smart responses as if you're now wasting their time. NEVER again will I purchase at Ashley's nor will I let anyone I know make a purchase without knowing this information first. Very disappointing!
Salesperson Tristen us very nice and helpful, I like he’s attentive and very polite
Stephen and the sales manager were super helpful and accommodated all of questions and requests. We will be back and would recommend Stephen and this store over their other locations
I went to Ashley off MLK, and Richard was very helpful in me finding what I was looking for,,very kind and super helpful.
(Translated by Google) Anita took great care of us and was very kind (Original) Anita nos atendió muy bien y fue muy amable
Ivy helped us buy two dining tables. She did everything possible to get us the best rate and was even able to add on a protection plan for a great price. I highly recommend her. Thank you, Ashley’s furniture store.
Tracy helped me and my family out today and she was so pleasant and helpful I will be back to work with her again. She not only found what I wanted, she made sure to assist me and my son and not take up to much of our time. If you come to this store please ask for her!!!!!
Patti was exceptional! Patient, helpful and most importantly, kind. Weather we come back to buy furniture or not, we'll be back to have a nice chat with the friendly staff. Keep rockin! Jo
Patty
Most professional and knows the products that are in the store & explains everything about the items and is very helpful.
When i walked in Miguel and Brett G. gave great customer service, they were friendly and helpful.
We been coming to this Ashley for over 8 years now. We love it. Bernard did everything to make us feel at home help us with everything and aswered all of our questions
Tristan was very knowledgeable and a great help. Gave me space to think and answered any questions I had. Bought multiple items happily without added pressure. Thanks Tristan.
Great service!
Have been to ashley many times. Always a great experience Tracy and John were awesome
It had great service and very nice people!
Tristan helped us find the perfect chairs and barstools we wanted. He was helpful and courteous. We were pleased with his service.
Stephen was as good salesman answering questions as they came up, not pushing the sale.
Great service. The lady at the front desk helped us find the furniture we were looking for. She took us to find different types of furniture we were looking for .The furniture was great.
Great experience!!! Definitely will come back
Anita Great Customer Service Made everything happen great deals. If you're looking for a furniture go see her.
Bernie was very helpful. Price was right. I bought great quality.
We had such a wonderful experience! Bernie was so helpful & patient, we couldn’t make a decision so we came back multiple days and he worked with us every time. We will definitely be back!
Thank you Anita for all the help you provided for our family
Richard was very patient with us and great experience thank you very much.
Great service with Patty look for her she’s great!
Patty was absolutely awesome!
Amazing customer service. Ivy was amazing
Stephen provide excellent customer service in assisting me in shopping for 2 lamps. Also I was able to purchase wall decor.
(Translated by Google) We have had the best experience looking for furniture for the house and Sindy is the best of the best she helped us find what we wanted and explained the quality of the furniture and that helped us because we have pets and small children. I recommend Ashley as a furniture store and sindy as a seller is unique. Thank you Sindy (Original) Hemos tenido la mejor experiencia buscando muebles para la casa y Sindy es la mejor de la mejor nos ayudo a buscar lo que que queríamos y explicarnos la calidad de los muebles y eso nos ayudo porque tenemos mascotas y niños pequeños. Recomiendo Ashley como furniture store y sindy como vendedora es única . Gracias Sindy
I received excellent customer service from Oscar who assisted me with my purchase. He was knowledgeable and allowed me to look around independently. Additionally, I had the pleasure to see Montez the manager who assisted me in the past. Everyone was very friendly.
Sindy is the best. She was so helpful to get that we were looking. Thanks Sindy
Stephen was very helpful at the mlk location. I was very satisfied with my new couches
Anita was wonderful. She took great care of me, took her time and showed me several options until I found what I wanted. It was quick and painless and she was very nice and pleasant to work with. I was in and out in a snap. I’ll definitely shop here again!
Tristin was very helpful and knowledgeable. We will be back
We are moving in a few weeks and needed last minute furniture. KC greeted us at the door and provided BEYOND exceptional customer service. He knew exactly what we were looking for and directed us to purchase a beautiful sectional and bed frame for our new place. He not only made everything very simple and quick, but made us comfortable with our purchase! We are looking forward to continue being loyal customers to Ashley mainly because of KC and his help, even moving forward after the move, he will further help furnish our new home! :)
Miguel is a WONDERFUL sales associate, I especially loved that when I initially walked in he didn’t pressure me but let me do my thing and then checked on me later during my visit. He was very patient with me and showed me multiple options and I needed to furnish my whole entire home. Once I made my selections and purchases, I’d text him for updates or to make changes, and Miguel was very responsive…even on his days off! Once I received my sectional, I didn’t necessarily like the way that it fit into my living room and he tried to rectify the situation without any hassle or fuss. I truly appreciate him and will ONLY utilize him when shopping at Ashley. Great job Miguel 👌🏽
(Translated by Google) Excellent attention from Anita Contreras 100% recommended Very kind and helps you with everything. (Original) Exelente atencion de parte de anita contreras Recomendada al 100% Muy amable y te ayuda en todo
Stephen was great. Spent a lot time with us picking out just the right furniture. Will shop Ashley Furniture on Martin Luther King Drive in Las Vegas next time - great showroom and great salespeople.
Our experience here was great! As soon as we came in we were greeted and our sales consultant, Anita, was very knowledgeable and helpful. She helped us get the best deal and we found some great pieces for our new home. It is good quality furniture, good prices, and great customer service.
Shopped at Ashley’s furniture on MLK and was greeted by Tracy. She asked me if she could help told her was looking for family room furniture. She directed me to the right places in the store without hassling me. When it came down for me to decide what furniture I wanted to purchase Tracy was extremely helpful and knowledgeable and walked me through the process. I was very impressed with her help and made the transaction very smooth. I highly recommend Tracy for your furniture needs.
Cindy was so great and very helpful
The sales person was very professional and answered all my questions.
Great service. Affordable prices. KC was very helpful.
Teresa was very knowledgeable and very courteous. Helped with my purchases. Look forward to her for my future furniture need’s
(Translated by Google) Esau is a very kind and accessible person and they are very patient and explain the whole procedure very well. (Original) Esau es una persona muy amable y muy accesible y tienen mucha paciencia y explica muy bien todo el procedimiento
Tracy was fantastic! Had a fun time shopping for outdoor furniture and made a good purchase today. She was very helpful. John, Manager of this location, was very easy to work with and friendly. Great experience. We will be back for other furniture needs! When you go...ask for "Tracy with the shoes"!!
Tracy was fantastic. After a long 8 hour shopping spree she was knowledgeable and very helpful. John the Manager was also very easy to work with.
KC been doing such a friendly approach and assisted us so we can easily got our furnitures.
Tracy is really amazing and helpful 😊
Tristan was great he was friendly and professional. I am so happy with my bedroom set . He answered all my questions and was so courteous! Love Ashley Furniture store!
Tracy was so wonderful in assisting me with finding a couch. She was not pushy and even though I went to 3 Ashley Furnitures I came back to purchase from her.
Tracy Shalit was amazing help me with everything I need, my experience being there for first time was fantastic
Stephen was very helpful on my mattress shopping needs.
Kc great costumer servives
Tristan is the best salesman in this place he is so supportive patient . He showed us the whole showroom and didn’t even push or force us to buy like other stores , Also Edgar was his supervisor he was so helpful as well he gave us very good discount , they were working together efficiently with very good communication and smile . Thank you guys keep the good work going
Richard thank you for assisting us during our sectional purchase!
Ashley is our go-to. From our first house to our current one. They have great quality furnitures with good price and value. While those are given and can be taken for granted, our experience at this particular branch made me wanna write this review because, well, they deserve it. We have never experienced any customer service better than what Edgar, Hailey and Esau provided us. Esau and Hailey was helpful and patient listing our furnitures and leading us to our ideal ones. Edgar was even more active in taking care of us, and making sure we getting the best deal. Edgar went over and beyond that he went back and forth around the showroom, even upstairs, to show us the collection and color pallets that we wanted. Top of the line service. It seemed like he was doing more than his role just to give the best for us. And this was not even his regular store. They made sure that we get our ideal delivery and fits our timeline. Moreover, the delivery guys were nothing short of being great - fast, coordinated and friendly. I would give an extra star if I can. I really appreciate the help! Kudos to this branch.
Tracy was very helpful. She did not follow me around as other sales associate does at other store. Very personable and great. Appreciate her assistance with what I needed.
Tracy Shalit
Tracy shalit
Colleen was amazing and knows the store like the back of her hand. We were looking for the right kitchen table, and she helped us to find the right one. We will be asking for Colleen by name the next time we come into Ashley’s. Thanks
Miss Colleen Raina was so helpful to show us all the available selections for the furniture we were looking to buy. I recommend asking for her by name. Thank You
Stephen was great. It took 2 trips to make our decision and he was patient with the whole process.
Edgar and Tracy did an amazing job helping me find the best matching furniture.
I will never go back to ASHLEY ever again. Worst experience shopping experience ever. The sales woman wouldn't let me shop in peace, she was worst then a car salesman.
Our sales associate Brett helped us find our new living room set he was very patient and helped us through everything. If you ever need furniture at Ashley’s ask for Brett.
Another home run! Brett meet us at the door & took great care of us. Explained everything throughly and walked us over to the outlet area. Like I said refreshing to still find customer service is here at Ashley Furniture.
Karen (staff) helped me furnish a whole apartment for my dad at his new assisted living. She helped us with great prices and helped get delivery in two days! I am from out of town so the process was going to be more difficult but in the end they ALL made it happen. I would definitely recommend Ashley!
Brett thank you for making our mattress purchase a breeze! Amazing customer experience!
Patrice is such a kind woman. She is very personable and helped me find everything I needed
Patrice is awesome! She showed me everything i asked and she even showed some other pieces of furniture to me that she thought i’d be interested in. Patrice is the perfect saleswoman!
We worked with KC he was great! Very attentive and helped us switch our order. Thank you KC!!
Wasted 2 hours of my day. Dont go here.
Had a very bad experience with staff couldn't wait to pay them off and I don't plan ever going back there they tell lies, watch your back and choose another store that's my opinion. I was one unhappy customer.
My ExperienceAt Ashley's Furniture on MLK has been an over all Awesome Experience. in Detail every member of the team was Great helpful and very nice. The sales person who helped me was Patrice H. She is the Best!! Her work experience and ethics were Awesome. The General Manager so happened to be at the Location and boy was he Friendly and he was marking down Prices left and right not only for me but for EVERYONE!!..
Great Customer service!!! Patti was so sweet and nice!!!!
The worst store for furnitures. Don’t ever buy here. They deliver my furnitures with damages. The delivery staff don’t care to walk into your house with dirty shoes. They will replace the damaged furniture with different color. Customer service is poor. Just a waste of money.
I bought a mattress and a bed, and I am so happy with the service of Esau. He is one of the best, and nicest sales reps here. Ask for him when you come to Ashley’s!!
Esaú gave me the best recommendations and didn’t pressure me at all. I felt like my experience went smoothly. I’m happy with the products I purchased. Thank you Esaú!
Tristan and Montez was awesome thank you !!!
This location was amazing!!!!! Literally the entire staff was friendly and helpful. Oscar was quick and had great customer service. Hazel made the checkout process so much fun with her great personality. Montez and Essa really helped me with finding the right sectional and not to mention the laughs and great energy. If I could give this location 10 stars I would !
(Translated by Google) Excellent service, attention and advice I loved the kindness and dedication received from Mr. Oscar Moreno highly recommended (Original) Excelente servicio, atención y asesoría me encanto la amabilidad y dedicación recibida por parte del Sr. Oscar Moreno altamente recomendado
Pickup was not available until 9/29. Wasted 1 hour of my life and 10 $ worth of gas on a trip.
good price and good product
They're like greasy used car salesmen. Why? Firstly, I came here after living spaces--where things are much nicer and the show room is much better. Ashley's looked awful and dirty. I asked for a quote for a custom piece that I was getting at living spaces. They assured me they could be the price. They quoted me something $1000 over living spaces. AND they wanted to charge $300 for shipping!!! living spaces as $99. Anyway, they told me that they had a "special deal" with a manager but I had to come in on another day to see what the price is. They didnt want to give me the price over the phone but was hoping to waste enough of my time that I would end up giving my business... how sleazy. needless to say, I did not drive out to see what the "special deal" was. yuck. Just go to living spaces. I ended up going there to get a customer piece that was $1000 cheaper and exactly what I wanted.
I highly recommend the MLK location. David helped me and he was just amazing! He is extremely knowledgeable about the furniture, very patient and thorough with following up. He exceeded me and my husband expectations.
Our sales associate Brett at the MLK location is the nicest and most caring person my wife and I have met in recent years. When we told Brett we were just looking, he wanted to help us even more and answered all of our questions without rushing us. He explained financing options and we not only found great furniture, but a great sales associate we will recommend to everyone we know. Brett, thanks again for all your help. Lisa and I are looking forward to receiving our outdoor furniture this coming week! Ashley is lucky to have you and we are lucky to have met you. We will definitely be back for all our furniture needs.
It was a very nice experience. Very informative and courteous. Got what I was looking for. Thanks Jeff.
Had a delivery date they canceled, then moved me back over a week. Confirmed delivery and no showed. Terrible customer service especially from this franchise. I'd recommend going elsewhere if you need furniture. Management was less than helpful and owner never offered to make it right so rather then waiting for who know how long and how many more cancellations. Please save yourself the headache
The sales lady Ashley was very knowledgeable. Can tell she had been there a while or had been in sales for quite some time. She may have been the owner not sure. Either way she knew what questions to ask to find out what we were looking for. She directed us to the specific item we were looking for. Our kids loved the experience. If we had more money in the budget we would have purchased from this store.
I ordered a TV stand in-store. I received an estimated date that the TV stand would ship. There was supposed to be a phone call to confirm delivery of the stand, which I never received. The stand was left near the garage without anybody ringing the doorbell. The packaging / TV stand was damaged. I contacted online chat support to resolve. Part of this process included submitting pictures of both the damaged item and packaging. I was given a case number and was told I would be contacted in 24-48 hours. I was not contacted within 48 hours, so I called customer service. After waiting on hold for about 45 minutes, I finally got a rep. I gave the woman I spoke to on the phone the case number I was given through the online chat, and was asked a lot of questions I had already answered. At the end of the conversation, I was advised that after the call, she would be sending in e-mail for me to respond to with pictures of the damaged item. I never received the e-mail to respond to. I tried the online chat again, and was advised that the earliest a technician could be out for "inspection and repair of the item" was 12 days. They could not authorize the shipment of a replacement part / unit until the technician evaluates. I will be stuck with a TV stand I cannot build for over 2 weeks. Repairing the item will not be acceptable, so who knows how long this will drag out. It seems impossible to get a hold of anybody. I am extremely disappointed with my experience with Ashley.
Montes and Casey were so professional and friendly helping us to get our mattress. Thank you so much for all the advice.
Nice.
OK SO I TOTALLY LOVE THE GEMTLEMAN WHO ATTENDING TO ME HE IMIDIATE GREETING ME ONCE ENTERING THE STORE THIS MADE ALL THE DIFFRENCE TO ME AS A BUYER HIS NAME IS DAVID ANDERSON AND LET ME TELL YOU HIS PATIENT AND LEVEL OF ATTENTION TO THE COSTUMER WAS CRAZY AWESOME . HE WAS ABLE TO KEEP UP WITH ME AND ANSWER ALL MY QUESTION WITH OUT THOUGH HE KNOWS THE STORE VERY WELL AND WAS ABLE TO GIVE ME COLOR OPTIONS FOR EACH PIECE OF THE FUTNITURE I WAS REQUESTING HE IS SUPER KNOWLEDGEABLE OF THE MATRESSES AND THE DIFFERNCES BETWEEN THEM AND GAVE ME OPTIONS FOR PRICE RANGE FOR WHAT I WAS LOOKING FOR NOT ONLY THAT BUT HE ALSO MADE IT SUPER EASY TO UNDERSTAND AND PICK MY FURNITURE AND PAPERWORK FOR IT! HE WAS ON TOP OF HIS GAME EVEN WITH THE DELIVIERY DATE ! HE MADE SURE THE FURNITURE WAS DELIVERIED ON TIME ! HE REALLY DOES GO ABOVE AND BEYOND COSTUMER SATISFACTION 100000 % IN MIND ASK FOR DAVID OMG TOTALLY BONUS HE IS SUPER CHILL AND VERY EASY GOING REALLY AWESOME GUY
Brett was very helpful!
Very impressed he the quality of furniture has improved over the last several years!:) The staff here is fabulous… There is no pressure to buy. They do not hover… A GREAT shopping experience!!! We will be back 😊
Today we had an amazing shopping experience with Brett! He answered all of our questions took us to items we were interested in and was not pushy. He was was very easy to work with ! We had great conversations and maintained a line of open communication during our shopping experience. We think Brett is great !! We purchased a little over 10,000$ worth of furniture because he was so nice . Please give Brett a big thank you for us !! In the near future we will still other items for our home and will only buy from Brett on MLK BLVD. Thank you Brett for your outstanding customer care you are a great assert to the team at this location . See you soon for the additional items I will need . Cindy Mistretta Cherie Bier
I deleted my post from a month ago! I chose my furniture to be delivered 7/19/22! Then wasn’t delivered! Excuse after excuses! Why bother having us choose from your iPad then no delivery? Was told “gotta hurry and choose a date before it’s no longer in stock” COMPUTER PHONE CALLS ARE very impersonal! Have had 2 computer calls just today with different times! Instead of deliver the sofa sleeper they’re delivering the throw that was not delivered with the loveseat! Mailing it would have been better! Ridiculous!
Sales Reps are very professional and allow you to shop with out being aggressive. Very pleasant to shop at this store.
Got the best bed of my life thanks to the manager John and his associate.
Happy customer! After so many mistakes made by the store they delivered my items directly to my home. Very satisfied customer.
Bernie did a great job. Super nice and helpful for all of our needs.
They didn’t acknowledge us at all.
Worst experience ever. Our sales person was super nice, but after that their customer service is/was the worst. I will never buy from there again. Wanted my furniture delivered. It said on my receipt "Delivery." So tell me how in their system said customer pick up from warehouse. Which is over 16 miles away and I don't have a big enough vehicle to pick it up. Now, I am the problem. They don't know how it would switched. Now I have to wait another week to for delivery. They were rude and unhelpful. Do they care? Nope. NEVER AGAIN.
After ordering, Tell me one piece will be on the 10th, next on 30th for bed room set . And. GOD forbid trying on line!!!!
This waiting game for our furniture is frustrating
Need more modern furniture and too cluttered in the store.
Best in town.
Didn’t receive any info on holiday promotion after making purchase for 2400
The rating for the store(s) and delivery teams should be separate. The experience at the store(s) has always been top notch from beginning to end. Sales associates and store manager(s) are amazing at this location (MLK)! The problem is always with delivery. The warehouse gives away pieces of your order to accommodate someone else's order(s), which means you wait forever to get your items(especially if you have a large order). Then when you finally get your items delivered, you have to deal with the delivery team and their "I DON'T CARE ATTITUDE(S)" (this applies to ALL locations). It's sad and it's a shame.
The furniture at Ashley was beautiful and Tracy was fantastic! Very helpful and friendly. I would definitely buy from them again.
Never answer me
I wish half a star was an option. We bought our couch in January, and we were told it would take 2-3 weeks for it to be delivered. It's May and it's still not here!! I have called multiple times and the woman on the phone said, "Oh the person who sold you the couch lied to you. It typically takes 14 weeks at the least for your item to be shipped." Then, she proceeded to tell me if I didn't like it I could either cancel my order or go in and pick a different couch. I attempted to call and check on the status of my order and was unable to speak to anyone. An automated response said that my couch would be delivered on May 5th. So, I made arrangements with my work to be off. Well, May 1st I get a text message. "Sorry for the inconvenience but your shipment has been delayed until May 15th." Again, attempted to call and was unable to speak to a real person. Terrible customer service!!! All they care about is making the sale!
I went to Ashley Furniture to price a bed and sofa set for our new home. I worked with Oscar and Clarissa. They were so patient with me trying every soft bed and every sectional in the store. They weren't pushy with me as I had to come back to make sure my mom liked what I picked. I came back and they were ready for me. They were amazing. Dave came along and assisted Clarissa as dor she is new but know her stuff and is very nice and sweet. Ask for Oscar or Clarissa they make a great team and will take care of you.
John Chavez was very rude and a smart a**. No person as rude as him should be considered a manager. He shows no professionalism and I will never shop there again as long as he works there. Smart remarks are not necessary and it honestly ruined my day.
Great pleasure going there.
Can I give negative stars????? Told me 8-12 weeks for delivery. They keep pushing back the date. That's really not a big deal. The problem is no one EVER contacts me about the delays. I would suggest go somewhere else. Probably will cancel my order. The worst part is the response they gave this review. If you look at reviews on yelp or Facebook it's a consistent problem with this company.
Patrice Hughes, at the MLK store in Las Vegas, was so nice and helpful. I had many things I was looking for in 1 sofa. She was great in helping me find one! 2 weeks to be delivered!!
I called the store at Martin Luther King location Where i purchased my furniture. I was waiting put on hold for an hour I gave and finally hang up. Meanwhile at the other end my daughter called the corporate office and got transferred to the corporate store in Vegas. After 20min they hang up on her. This is not right 😕. I spend my money with them and this is how we get treated. get
Nice service just didn't have what we were looking for.
Went through to look at the furniture have a lot of nice furniture in there still looking but picked out quite a few things
I went inside and there's a lady standing there working and she didn't acknowledge me or offer to help me find anything. I didn't know where to start looking for the recliners so I just start wandering around the store. I passed 4 different people who worked there and not one of them tried to help me .... and I needed help. So I left and went to Walker where they greeted me as soon as I walked in. I bought a couch, two recliners, and a dinette set from Walker so I'm kind of glad they ignored me at Ashley because I LOVE my new furniture!
I bought my new furniture here every reasonable I love it
Tracy was our sales person and she was great. She was very professional and knowledgeable. Ultimately she helped us save tremendously and we're grateful for the assistance she provided.
I can’t give this people a cero cause is not possible. But is the worst experience getting furniture that I had in my entire life. How’s possible that after 8 months of excuses and delays (always on base on COVID) I didn’t receive my furniture yet, and the stuff that I received doesn’t have hardware or is missing something. It’s crazy how this people don’t give a dime for a customer. After being really patience and waiting almost a month for the missing stuff, this people just keep giving me excuses about everything, but at the time to ask me for money of the payments they never take long to get on it (I already paid everything), plus I’m not able to use any of my furniture. Never had a problem with walker or RC Willey. I think is my fault, for trusting this lame company and waiting for nothing after all. Please people. Be aware of the horrible customer services and bad management they have.
Richard is in my opinion the best sales person I have ever done business with. Also, John, the store manager is second to none. John and Richard made our furniture shopping experience the best ever. We are 25+ year Ashley customers - the furniture quality along with great customer service like we received from Richard, is why we keep shopping Ashley!!!
All sales representatives were EXTREMELY nice. They helped from walking in the door, until your purchase was made. The only thing i was dissatisfied with was their back of the house service. I understand and agree they need picture ID and invoice to pick up item. But when they talk rudely about the guest picking up purchased item, they do it in front of guest. They thought i didn’t understand what they were talking about. But after me showing them 3-4 times my invoice and having my husband next to me all The time, it was rude on their behalf not to want to give him a purchased rug, that was still on their floor, but should have been ready for me to pick up in the first place!!!!! And not wait for them to grab it last minute. And of course i went ahead and added him to my profile in their system so he can pick up the items, in case i cannot come in myself!
Ashley Furniture is THE WORST. I purchased $10k of furniture with a delivery date of one month. $1K down payment, no future payments until delivery. They pushed my delivery date back FIVE TIMES! When I finally gave them an ultimatum, they promised to deliver half my order. On the morning of delivery, they called to say they “could not find my items in the warehouse,” except for a Sealey mattress. They tried to deliver only the mattress to trigger my payments! When I spoke to the store manager, Devin, he said “the warehouse is not my job.” Unbelievable. I cancelled my order and will never shop here again. I will tell everyone I know not to shop here. This was the Las Vegas location on MLK.
Went to the store for a kitchen dining table. We found what one that we liked. The prices in store are double their online prices - What a SCAM! The sales person male in his 30s keeps insisting he can negotiate deals and so on. The deal we got was the actual online price!!! Check their website first before going to the store or look for another place Very disappointing to see Ashley try to rip-off their customers... shame on you
Terrible customer service!! They will sell you furniture they do not have and tell you it’ll be delivered in 4 to 6 weeks and have you waiting a Year!! This store in particular has 0 customer service skills. Don’t waste your time!!
I wish I could give 0 stars. Worst experience ever. Pay for furniture delivery date 2 months out (purchased new build scheduled for after closing) NO furniture upon, delivery date. They SOLD OUR FURNITURE TO SOMEONE ELSE then backordered the furniture we already paid for. After requesting cancellation/refund in September 2021 still NO REFUND TO DATE 1.31.22. DO NOT WEASTE YOUR TIME AND MONEY they are unwilling to resolve this and state a refund is due but there is a HOLD on the account. Legal action is next step.
I recently visited this store while shopping for a bedroom set for the new place me and my fiancée will be moving into. We had been out and about for a while, but as soon as we walked in, we were greeted by David Anderson who was extremely helpful and guided us in the right direction for what we were looking for. David was knowledgeable about all ongoing sales/discounts and was able to answer all of our questions that we had. Not only that, but he checked the availability of multiple items and was very transparent on how long we would realistically be waiting for any items that weren't available in store. We ended up finding a really nice set and David was more than helpful and explained the warranty, terms and conditions, delivery, and answered all of our questions before we completed our purchase which left us feeling happy and confident with what we bought. David helped make a day of stressful furniture shopping easy, painless, and successful.
My experience here was so wonderful, that I would come back JUST to work with David Anderson. He was kind, attentive, understanding, and put our needs first. He helped us buy our first set for our first home together, we will forever be thankful for his professionalism.
When I walked into Ashley's HomeStore a Salesman named Lorenzo Signed me a lease through a acima I asked him if the monthly deductions would be the same as advertised and he said yes , later to find out automatic deductions were taken from my back of 150 weekly . I am furious. This has affected my life and credit . Do not trust ashleys or acima thier a bunch of scams just to make a sale.
When i walked through the salesman Lorenzo asked me if i am familiar with acima. I said IVE Heard of them long story short i asked for the monthly fees with acima he told me acima Will Contact me. I never got a call from acima other than An automatic deduction from my bank of 150 weekly the agreement through ashleys was a 2 year plan with the same deduction but monthly. I was advised It was the same through acima later to find out its all a scam do not trust ashleys they like to make a sale . This is affecting My family attached with My crédit.
was told by the salesman Lorenzo to schedule an outside party to do home delivery because i was buying the "last one", or a discontinued item from floor stock. The delivery truck arrived but surprise no furniture, just other decorator items we had purchase and could have easily put in our car. Told by customer service that infact the item was not discontinued and they had placed it on order with 8-10 weeks delivery. didnt get our furniture as promised, and paid for an unneeded delivery truck.
Unfortunately, I did not find exactly what I was looking for, I like items that most people would not buy. However, I like the style of the salesperson, whi did not hound or follow us throughout the store. She let us look around freely.
Ask for Jeff!! He is your go-to person. Exceptional Customer Service! Nice variety of modern/classic furniture,bedroom sets and mattresses. Highly Recommend. Enjoy. :)
Large selection
Very expensive. No stock available.
Horrible costumer service actually a nightmare and overprice beware.
Picked and purchased my living room set on a Tuesday in August 2021 and was told that they could have my love seat that Thursday and the sofa would be a available in November 2021. We needed the something in our living room and agreed since we had nothing. Nov 2021 comes they didn't call me about the second pick up, so i decided to call them instead. I was then told that their warehouse would not have it until Feb 2022, with no guarantee. Its inevitable to cancel the second pick up becuase that would leave me with just half of my living room. Nor can i return the first one since its been more than 72hrs.
Patty , Esul and Francisco were Wonderful! Very informative and they know their store.
I am new to Las Vegas I sold all of my furniture before moving so I came to Ashley's Furniture Is store on Martin Luther king drive not for sales lady was Tabitha She was awesome I came back day 2 she wasn't there but I had a beautiful saleslady named Patrice Who was just as awesome. These 2 ladies were great I will be back and looking for these sales people and I will refer them to my friends also moving to Vegas.
Ashley Furniture is beautiful and practical. However, economic times have slowed my purchase to a snails crawl. I won’t be able to enjoy my purchase for a full month. This store is located off a busy street, can’t miss it. Kevin helped me greatly in choosing the pieces I wanted. Checkout was really quick. It’s just the shipment time. 2022 The purchase reviewed was never received. Got my money refunded. :(
Patrice was the best sales person EVERRRRRRRRRR! She made this so easy, so professional and knowledgeable. Gave us no pressure, we definitely be back to buy with her again.....SOON!
Very nice store and staff! Got what we needed, in and out.
Very minimal mattress selection
I had a great experience from the minute I walked through the door. I am moving to the area into a new home and needed a bedroom set and couch. Patti greeted me and took the time to listen to my needs she even took the time to go over floor plans and photos of furniture that I plan on bring to make sure everything would fit the space and the new furniture would blend with the old. After talking to me she walked my right to the couch of my dreams. She then showed me a couple of bedroom sets and the 1st was again exactly what I wanted. I have already recommended Patti to several new friends. I will be going back for rugs and accent pieces.
Great quality for an affordable price 😉.
I do not recommend this store. Their delivery system is all messed up. We bought a sectional and a fireplace. They rescheduled the delivery date twice! They didn't even call or gave us any update at all. We called them for the last time and was told one of our order was cancelled! They cancelled it without the courtesy of even giving us a call, email or text. My husband finally went to the store himself and cancelled everything. So frustrating! Total waste of time!
We greatly appreciate Porsha (Outlet), Anita and John. We just moved to the Las Vegas area, Anita was very nice, kind and very patient. She took extra time out to listen (and I’m sure she worked through her lunch hour) and worked with us to give us the best discounts by speaking with the Manager. The Manager was very kind and receptive. They gave us the “Best Welcome to Las Vegas” Gift by making our purchase very reasonable as well as affordable! EXCELLENT CUSTOMER & MANAGEMENT SERVICES! Thank you so much to Ashley HomeStore! You have excellent staff and we will always shop and refer others to shop at Ashley HomeStore!
Nice place to shop...staff members are welcoming.
Our 1st time @Ashley's MLK store,we purchased a sectional on 8/23 & were given the wrong pieces on pickup on 8/31. No one wanted to help. Returned it back to the store& no called us again til 9/4 leaving an after hrs message w/no details. Finally on 9/10 we found out the sectional is on backorder w/the ottoman not avail til 2022. Ashley's are liars & hve no customer svc follow-up. We cancelled our credit card & got our $$back. Do not trust them.
Had a good experience shopping here. Felt like the quality here is pretty good. Not going to mention the name of the other big big furniture store in town, but their quality has really gone down the past several years. Delivery is a bit crazy as a lot of items are on backorder. We did receive a call saying our items came in early. The delivery guys were top notch and very friendly.
This is ridiculous!!! When we purchased we were told 8 to 10 weeks it's now been 4 months!! When I check my order using you system our order can't be found by phone number or sales order number. Tried calling and you set on hold for 40 minutes!! We need someone to get back to us regarding this issue!!!
All imma say is I will not return to this store.
Nothing wrong with the sale reps there. The problem with this store is there is bad communication with delivering your furniture. They give you dates of when your items will be delivered to only to find out they only delivery 1 thing out of 5 items. They did not inform me that they will not be delivering the rest of my stuff. When I call customer service they have no clue on what's going on so they can tell me " I will call you back" and never get a call back. I had to take time out of my day not once but twice to go to the store and find out what is going on. It would be nice to get a phone call/ text/ email if you are not going to be doing a delivery because I work 6 days out of the week and you make busy people like my self get the days off work only to find out no one will be showing up.
Enjoyed our trip to Ashley HomeStore. Quality furnishings with friendly associates. Tracy, you were wonderful to work with!
Good stuff, and were able to get it all delivered in only 2 weeks! We went to six different furniture stores and they all had a 6 to 8 week delivery dates and at a higher price than we paid at this store 💗
Great customer service, found a great rocker, recliner
It's a cool furniture place and has a lot of goodies just wait too high
(Translated by Google) Excellent place for shopping and very friendly vendors (Original) Excelente lugar para ir de compras y muy amables los vendedores
Clean, nice friendly service
My salesperson Brian was very knowledgeable, helpful and helped secure all the furniture I needed to help fill my new place. When I thought I was not getting my living room set, Brian went back to verify that it was actually an item that could be ordered. He made my day!
Great selection, wonderful staff. Bought awesome new couch!
Johannah took care of our needs.
Store is well displayed, but can't take purchases home same day.
We had Esau as our sales associate and he was so helpful. We appreciated the fact that he gave us space to shop & look around instead of hovering over us. He just told us where to find him when we needed him and when that time came, it was easy to find him for us. He answered all of our questions & was very opened. We definitely will be coming back & will ask for him again. Thank you Esau!
So disappointed with shipping items. For you to buy they give an amazing shipping day then 6 weeks later you’ll call and there goes another month later late. So far there goes 3 months and yet to receive anything yet.
I’ve been shopping at Ashley’s for years. John has always taken care of us. Very professional super accommodating and always makes sure we are happy and sure of our purchase. I won’t go anywhere else!
Vianey was really professional and patient with me, with her assistance and advice, I was able to pick and choose my personal likings of furniture.
A month ago I bought a bedroom they told me that in three weeks they delivered it, it is already 8 weeks they barely gave me a part because it arrived incomplete now I cannot install it because if I unpack it and something is damaged it will be my problem bad service ...
They have a decent selection of furniture but they price gouge. I bought a bed and two recliners. When I got home I went online to show pictures of my purchases to my family. That’s when I realized I had been overcharged $250 for the bed and $50 for the recliners. This is a business that can’t be trusted
Our salesman Brian was fantastic!!!!!!!!
Love this place.
David was great, just didn't have someone talking to us fir awhile. But we were told they were very short staffed. Otherwise it was good service.
Great service, they helped with delivery and since it's almost fourth of July they have great deals with 50% off furniture. Had a guy named Ryan and he was very sweet and patient when my mom was struggling with finding a bed
Do yourself a favor and DO NOT shop here. They lie to you on the delivery date to make the sell.
Second time there. Everyone was very helpful in getting us the right answers and the right stuff for our place
i bought a sectional in the beginning of may and have yet to receive ANY updates from the ashley home store team. i called and had to wait on hold for 45 minutes just for them to tell me that the couch will likely not come till the end of july.. it’s EXTREMELY frustrating because I am a young mom in my first apartment and my family has been sitting on the floor. literally!!! i understand that delays are possible, but what’s truly UNACCEPTABLE is that i have received ZERO updates from ashley. the only reason i have some idea of when the couch could “possibly” come is because i’ve had to continuously reach out. COMMUNICATION IS KEY AND ITS FREE, yet ashley’s can’t even offer that to paying customers spending THOUSANDS of dollars in their stores.
i bought a sectional in the beginning of may and have yet to receive ANY updates from the ashley home store team. i called and had to wait on hold for 45 minutes just for them to tell me that the couch will likely not come till the end of july.. it’s EXTREMELY frustrating because I am a young mom in my first apartment and my family has been sitting on the floor. literally!!! i understand that delays are possible, but what’s truly UNACCEPTABLE is that i have received ZERO updates from ashley. the only reason i have some idea of when the couch could “possibly” come is because i’ve had to continuously reach out. COMMUNICATION IS KEY AND ITS FREE, yet ashley’s can’t even offer that to paying customers spending THOUSANDS of dollars in their stores.
This store is HUGE with an Enormous Inventory!! Always running a sale and the prices were affordable , IT'S WORTH THE DRIVE AND TIME
Nothing is in stock and it takes from 1 month to 3 months to get your purchase. Horrible!
I ordered my furniture May 10 they said 3 weeks they will delivered. Until now I haven't get my order. I'm totally disappointed with the service. No phone calls or anything until yesterday about the delivery and its not gonna be complete. Dinning table still not available.
I was told by the store manager that my claim for furniture repair would be taken care of and they would submit the claim. I later received a call from someone in the service department saying that since my furniture was a year old, that I would have to contact some other department/company. I'm confused. Why wasn't I sent to the correct department to be begin with. They pulled up my records and saw exactly when I purchased the furniture, 2 years ago.
Tracy was a great help! And thats about it! My bed frame caved in near the head board. I have called numerous times to get support. Finally 2 months later, we get someone to come in and inspect it. They say we need to order parts that were supposedly already ordered. Now its bee n 2 more months and they still haven't come to fix it.
Love our Ashley team"" I'm a forklift worker in the warehouse 👍🏼👍🏼👍🏼
Nice reclaimer
Went to Ashley Furniture to look for some items. Not very good selections personnel on the floor not very informed regarding their items. Not a people friendly place
Whatever you buy compare online pricing. It is usually cheaper online but they won't tell you!!
Jeff was wonderful to work with.
Our first time at Ashley home store and we were very well serviced by salesperson Todd! Result of good service and beautiful sofas that we found there. We bought a sofa.
This store has the worst customer service I have ever seen. I just moved into a new towns home, I went in on may 2nd 2021 (a Saturday) the store had 50% off the entire store the sales associate told me that the sale would only last until that Monday that if I wanted to get something to do it before then. Which was a lie they still have the same sale going on over a month later. I ended up ordering a sectional on may 2nd with a promise that I would get it no later than may 28th but it could be sooner. May 28th comes I get no notification of an update on my furniture I called they said they said they couldn’t find my order so I had to go back up to the store. I went to the store on June 1 only to find out that the chase that comes with the couch had been put on back order and that they had no date as to when they were getting some in. Said 2 were coming in sometime in July but I was 4th in line to get one so that would push it into august or September. No one called, email, or texted me to let me know if this update. I had already been living in an empty apartment for a month. So the manager on duty at the time gave me a $200 credit and said that I could use it on anything in store just as long as it wasn’t a clearance item. So I go around the store with a sales associate (the same one 🙄) and I find a coffee with two end tables. It was $350. I then tell the associate like yes I want this and I have a store credit so I’m going to use. She then runs to the manager and cries for them not to let me use my store credit because it’s going to take away from her commission. The store manager and other associates clearly said 5 times that I could use it but after the associate that I was working with cried that is was not right the store manager then changes his mind and say that I only can use $75 of my $200 credit. How can he tell me what I can spend my store credit on and how much. I don’t know the managers name but the sales associate’s name is Vianey. I understand that they work for commission. But I had already bought a sectional, a dinning table set, king mattress and mattress cover ($4700+) and I was about to buy a desk and a tv stand/fireplace combo (another +$2000) and she made a big fuss about me using $200 store credit (that was giving to me for a already wrong doing) on a $350 coffee table. I do not recommend this store at all, they do not care about the customer just only about what their commission is going to be. I could be writing a great review here and sending the store more customers but because of their actions I will be doing the complete opposite. & I still don’t know when I will be getting my couch. :(
This store has the worst customer service I have ever seen. I just moved into a new towns home, I went in on may 2nd 2021 (a Saturday) the store had 50% off the entire store the sales associate told me that the sale would only last until that Monday that if I wanted to get something to do it before then. Which was a lie they still have the same sale going on over a month later. I ended up ordering a sectional on may 2nd with a promise that I would get it no later than may 28th but it could be sooner. May 28th comes I get no notification of an update on my furniture I called they said they said they couldn’t find my order so I had to go back up to the store. I went to the store on June 1 only to find out that the chase that comes with the couch had been put on back order and that they had no date as to when they were getting some in. Said 2 were coming in sometime in July but I was 4th in line to get one so that would push it into august or September. No one called, email, or texted me to let me know if this update. I had already been living in an empty apartment for a month. So the manager on duty at the time gave me a $200 credit and said that I could use it on anything in store just as long as it wasn’t a clearance item. So I go around the store with a sales associate (the same one 🙄) and I find a coffee with two end tables. It was $350. I then tell the associate like yes I want this and I have a store credit so I’m going to use. She then runs to the manager and cries for them not to let me use my store credit because it’s going to take away from her commission. The store manager and other associates clearly said 5 times that I could use it but after the associate that I was working with cried that is was not right the store manager then changes his mind and say that I only can use $75 of my $200 credit. How can he tell me what I can spend my store credit on and how much. I don’t know the managers name but the sales associate’s name is Vianey. I understand that they work for commission. But I had already bought a sectional, a dinning table set, king mattress and mattress cover ($4700+) and I was about to buy a desk and a tv stand/fireplace combo (another +$2000) and she made a big fuss about me using $200 store credit (that was giving to me for a already wrong doing) on a $350 coffee table. I do not recommend this store at all, they do not care about the customer just only about what their commission is going to be. I could be writing a great review here and sending the store more customers but because of their actions I will be doing the complete opposite. & I still don’t know when I will be getting my couch. :(
Always very helpful and knowledgeable people
Hazel works at customer service and basically was the reason why I made the purchase. She was polite, strait forward, informative and extremely helpful. Hazel made my buying experience a very good one!!
(Translated by Google) Excellent furniture (Original) Excelentes muebles
Excellent customer service. Great affordable deals. The salesperson was friendly and answered all my questions.
My experience was the best . We loved Tracy!
(Translated by Google) Excellent service and very good location (Original) Excelente servicio y muy buena ubicación
Very disappointed. Went into store on MlK Blvd. Las Vegas, placed order, supposed to call to get credit card info for phone order, 24 -48 hours. That did not happen 9 days later I returned to the store and requested to speak to manager.was told manager was on phone then, in a meeting. She never had the time to come speak to us about how the order we placed got lost. She did give us the price we were quoted 9 days earlier, but as we left, I asked for her to call me when done with her meeting . 2 days later and no call. Not satisfied with the level of service. The manager should be available for customer service .
Huge store that has 2 levels of merchandise.
Best experience ever! Our sales rep was Patrice H and she was awesome! Her knowledge and salesmanship is top notch!
Very nice store and kind staff. Good hours too!
Bought an item from the floor and was not given anything to carry glass shelves in or help to carry out. Great deal though.
They are genuinely having such a good deal right now!! And if you’re a student you get an additional discount! I can’t wait until I receive my new couches!! everybody was very friendly and the process was pretty fast thanks to Sheneka! Earl was great too! ✨✨ cant post pics because i have not received my living room set, its said to take approx 3 weeks! Will updateee
Liked the table settings and recliner and hope to go back and get the two recliners.
I ordered a lettner bedroom set and when it arrived at my house it looked amazing but when I looked the furniture over and started setting up my bedroom I noticed the paint on the dresser was bubbling on my nightstand the leg is completely split my rails were scuffed and my foot board had a chip the size of a quarter I called ashley she said she sent it to the review board and I would hear something back sitting 72 hours and maybe another 24 due to COVID it’s been 12 days and yet to get a call all I want is them to replace it, it was 4,000
Careful on discounts, cash and loans. Its confusing.
Very Clean Showroom, nice parking.
Can't wait for my beautiful new table!
Never buying from this company again. Purchased my couch Feb 15th and just found out its still not going to be delivered till "maybe" the end of this month. Was told originally to be delivered by March 10th, and now we are on our 3rd push back.
Sales associate services excellent, but I purchased a living room set, and they rescheduled the delivery 3 times. Finally I canceled the order, because they were to reschedule one more time. Really I don't recommend this store.
They messed up. But at the end they where super nice it just took them a bit to get it together.. no structure in this place they cus left and right in front of ladies
Out if my price range, but beautiful furniture. I wish I could afford to shop there.
Love this store very nice furniture but the only bad thing is it's somewhat hard to find
(Translated by Google) You find everything you are looking for in furniture and always of the best quality and all tastes! (Original) Encuentras todo lo que buscas en muebles y siempre de la mejor calidad y todos los gustos!
Went to pick up some items from the warehouse. Google directions were a little confusing but we got to see the larger Ashley which was nice and the employees are so nice. If you go there, Daryl is awesome to work with.
Lots of options, friendly staff.
John was fantastic!! We got the furniture we had looked at the summerlin store but we told it could take 8 to 10 weeks to get it but that was not the case. I would highly recommend him.
(Translated by Google) Very good quality furniture and beautiful (Original) Muebles de muy buena calidad y bonitos
I came here twice. I work with Darryl and Vianey. Both experiences were awesome. They listen to my need and make sure my items are in stock. Both deliveries are on time. Ashley is my first choice to buy furnitures in the future.
Only furniture I shop at.
Oscar Arturo has AMAZING customer service skills. Will definitely be returning!
Very poor quality of the sofas. the leather is cracking and the protection plan does not repair it.
I purchased a couch middle of the November They said they would delivered middle of the December. On December they called and extended 8 more weeks . They said February 15 for delivery. I just called to confirm the time for tomorrow delivery he said they cannot derived till March 13, I’m going tomorrow to cancel my order tomorrow .never back again
Where do I start????!!! I’ve had horrible experience. I ordered a love seat and couch since mid December. We have been getting calls that they are ready to deliver one piece that the next piece will be deliver a week after. I tell them I want both at the same time all of a sudden they don’t have my items and it doesn’t show on their system or warehouse. No one knows what’s going on they promise the manager will call us to give us answers and no one has called us. We call the store and they don’t answer. If you want to avoid headaches stay away from Ashley’s furniture!!! It has been a nightmare.
Young lady named Krista was great made sure we got the Best deal thank you so much
We order a 5 piece sectional on their Thanksgiving sell. The sales person was great to work with. And the finance team was great. We was told we would get delivery the 1st week of January. They Schedule delivery for one piece in January towards the end of the month. And the rest end of February. We received 4 peices yesterday. And 1 was damaged Now they are just jacking us around on the last piece saying we refuse delivery. I will never buy from these guys again I am tired of run around
Beautiful furniture but too bulky. Everything is bulky and big, with Vegas home layouts its very hard to find nice furniture.
Pick up is great!! I love that the pick up option is available!! But this is the second item I purchased that is defective.. the original assembler did not put together correctly and now have to return .. very disappointing!!!
First salesman seem to be more occupied with his phone than helping so we asked a veteran to help
Only place I found a good couch for the the right price
After ordering my furniture on the 28th of NOVEMBER, it was supposed to arrive on January 16th without notifying me that it was going to be delay. very unprofessional. Now expecting to receive it on the 10th of February. Really!!! This is not the only customer service has happened but to many based on the reviews i saw which should have prevented me buying from them. I do not recommend this place because the managers and supervisors do not care after speaking with them. They do not accept their mistakes and careless. SO i all had to say okay that I will not buy anything from them anymore hangup. Trust me YOU WILL REGRET it, bad customer service and unprofessional delivery. Lack of communication as well.
(Translated by Google) ⚠️⚠️⚠️⚠️🤔🤔 They sold my mom a table and put insurance on her and when the security was damaged, they were deaf, they just nailed the money, they did not fix anything that did not matter! * (Original) ⚠️⚠️⚠️⚠️🤔🤔A mí mamá le vendieron una mesa i le puso aseguranza i cuándo sele dañó la seguranza se i sieron lo sordos nomás se clavaron el dinero no le arreglaron nada eso no sebale!*
I shopped around several furniture stores and the moment I walked into this store I felt profiled by Darrin Phillips. I understand the employees need to make commission but they should treat every customer with their best work ethic. Darrin asked me if I grew up eating out of a silver spoon and continuously said what I wanted was basically out of my potential. Then he EMPHASIZED a price of a bed set and said IF I get approved and made it seem like I wouldn’t. I asked for a different associate and Darrin told Anita “show them what you CAN do Anita”. I took my business across the street to WALKER where Randall Tolliver gave me the best most kindest service where I was approved for financing. Something Darrin didn’t even take the time to do.
Buyer beware. I purchased a couch November 28. They said they would deliver it January 10. On January 5th I called to confirm the date. They said now January 30 for delivery. No one notified me of this delay. I spoke with Nashua in customer service. She was rude and hung up on me. I’m going tomorrow to cancel my order. I’ll let you know if I get a full refund.
(Translated by Google) Excellent assortment of furniture, mattresses and decorative items ✔✔. They have options for all tastes and budgets. For a small extra charge, they deliver your furniture already assembled, and you avoid the hassle of assembling the furniture 😏😏, which is always a headache. It is definitely the best furniture store in Las Vegas 💯💯🤩 (Original) Excelente surtido en muebles, colchones y artículos para decoración ✔✔. Tienen opciones para todos los gustos y presupuestos. Por un pequeño cargo extra, te entregan tus muebles ya ensamblados, y te avitas la molestia de armar los muebles 😏😏, que siempre es un dolor de cabeza. Definitivamente, es la mejor mueblería en Las Vegas 💯💯🤩
Thanks Darryl. You were great
Everything was nice until I wonder why my account was closed. I never closed it my self, the store manager over the phone said I did back in March 2020. Then since then they been charging me with APR 29 percent. They never send me anything in the mail or phone call about it. When I purchased my furniture inside the store never stated to me , if my furniture is not paid off before the due date will charge me additional money due to the interest. I had like $400 left they added additional price from the interest of $2200. I'm paying over half percent to pay it off. I called them 4-5 months later once I notice the high interest and payoff the store been closed in person. Nothing they can do for me, I can pay more to lower the interest. Please everyone do not buy furniture from Ashley , I have learned my lesson.
Very Thankful and nice
Very nice store and nice emplyees,Thanks David!😁👍💯
Do yourself a favor and go to Living Spaces. Nearly $3000 later and this (see photos) is how the furniture got left for us. The best part about Ashley is that the delivery guys were cool, even after driving around an showing up an hour late because our address was entered wrong. IKEA has better quality furniture and that’s not saying much. We also found out from an inside source that Ashley also makes furniture for Big Lots so there you have it. Save thousands by shopping at Big Lots.
Horrible customer service. When I was in the store. I was treated very well and the guy was really nice. I really felt like I was getting a good deal. But when the delivery was pushed back 3 times. Twice without notice. I called to see why they hadn't come and was told it's nothing they can do. They didn't even call me to say they weren't coming. Then were very rude like it was my fault. At the time of purchase I was promised a $500 Mastercard gifted for choosing to finance. Which would come after the furniture was delivered. But after the furniture was delivered I only received $178 because it's only 10% of the amount financed. They were not willing to give me the amount promised and kept telling me there was nothing they could do. Why is it my fault and associate of yours lied about delivery, lied about the gift card. And now that you've got my money there's nothing you can do? I'm extremely disappointed because I've shopped with them before and never had any problems. But now, I'll never shop here again. How could you treat a veteran so poorly? This store has no integrity. The store manager felt no need to make right her associates wrong. It just became my problem. Not hers. Such poor customer service!!!! Don't choose this location for furniture. Unless you like being cheated and lied to.
Had a great sales person that was fantastic to work with by the name of John Chavez. If you are in need of furniture this is the place and guy to see
(Translated by Google) The products are not good they go bad there is no good customer service. (Original) Los productos no son buenos se malogran no hay buena atencion al cliente .pesimo
My wife and I were really excited to shop here. The salesman was awesome and really was patient with us. We ordered our dining room table and living room furniture. We know that it’s a little delayed with shipping do to the holidays but we didn’t mind . He said let’s shoot for mid November or early December the latest. We agreed for it to be delivered Nov 14. A week before that day we got a called that it was delayed and to call them . My wife called them and they said that I was pushed to Dec 30th but that they would call us in 2 days to get it sooner. The 2 days passed and no call back. She called again and they said there was no notes on my account and that it could be months to get it. We decided to go and cancel and the lady at the front tried to help us but couldn’t. She said she needed her manager approval to cancel and the manager asked how much was the order. I guess that determines if your worth saving as a customer. She said jokingly 12k and the manager seemed concerned but then said jk it’s only 4500. So you mean to tell me that my family spending 4500 on this economy is not much? That really was disappointing to see them laugh about it like no big deal.
I used to be happy about Ashley Homestore a couple times l refer the store but my opinion change this year l will not recommended this store anymore do the lack of costumer service.The sales associate sell items that they dont have and people need to wait ridiculous time for the delivery.l went on September and they reschedule my delivery date 3 times because they dont have my items available. Their logo should be buy today and receive it next year. Si va a comprar en Ashley mejor ni lo haga tienen un servicio al cliente pesimo y no mas les importa vender.
My wife and I were really excited to shop here. The salesman was awesome and really was patient with us. We ordered our dining room table and living room furniture. We know that it&'s a little delayed with shipping do to the holidays but we didn&'t mind . He said let&'s shoot for mid November or early December the latest. We agreed for it to be delivered Nov 14. A week before that day we got a called that it was delayed and to call them . My wife called them and they said that I was pushed to Dec 30th but that they would call us in 2 days to get it sooner. The 2 days passed and no call back. She called again and they said there was no notes on my account and that it could be months to get it. We decided to go and cancel and the lady at the front tried to help us but couldn&'t. She said she needed her manager approval to cancel and the manager asked how much was the order. I guess that determines if your worth saving as a customer. She said jokingly 12k and the manager seemed concerned but then said jk it&'s only 4500. So you mean to tell me that my family spending 4500 on this economy is not much? That really was disappointing to see them laugh about it like no big deal.
I recently shopped at this location and had a terrible experience. While I was shopping I had to stop at their "Customer Service Center" for information. I had the opportunity to witness how poorly other people's issues were "resolved" or more like brushed off. I watched an entire interaction where an elderly lady got the eye roll attitude for complaining no one had gotten back to her in weeks. During this time my husband and I kept glancing at one another in disbelief. I figured I was only picking up a few simple items; therefore, I wouldn't have to deal with them too much. I had done the bulk of my shopping at a smaller location where I had a great experience. At the end of my transaction there was an issue with one of my items. I was told I could speak to the "Manager" regarding the issue. When the issue was addressed there was no "I'm sorry, let me see if I can find a solution for you" or "let me see what I can do". It was "Yeah, there's nothing I can do. If you want you can order the part at your expense". I had shopped at their locations over the course of two days and spent thousands of dollars; at this point I still needed a whole other bedroomset. It was such a let down to realize the value my hard earned money had here. She could've been a lot more accommodating and offered to order the $20 part as a repair but CHOSE not to. At this point I decided not to contribute to her salary any longer and stopped shopping. To make the experience worse, as my husband is hauling out the already purchased items the manager is sitting at the podium at the front door. Never once did the "example of customer service" get up and get the door. They watched him struggle, until I caught up and got the door for him.
Good service
We purchased a 12 piece living room set in full. The lamps and accessories arrived completely broken and scratched up. Our coffee table arrived with bent legs. We took accessories back to the store received a replacement and the new lamps ARE BROKEN. We we’re told someone would come out to look at the table here we are nearly a month later and haven’t even received a call back. Overall our experience has just been horrible especially since we are new to the Las Vegas area.
Wow, just a horrible experience. Bought our daughter a new loft bed. Mind you, we had to chase down someone to actually take our money. Three times. Nothing was in stock so had to wait a week for the bed to come in. The accent chair was now put on backorder for a month. Delivery crew showed up spent like three hours assembling the bed and on the way out the door they told me they had cracked the rails for the ladder and they had "called" in the claim and someone would be in touch with me that day. Well, no call that day or the next. So I called the store and the recording tells me they are too busy to answer the phone and to go back to the website for the Chat feature. 2 hours later an agent finally creates a case and I have to upload support photos as proof. Well, while snapping photos I discover a mass of various scratches, dents, missing screws and the actual bed rails are also cracked in half. Tech shows up several days later and informs me that the damage is not fixable and that a new bed will need to be ordered. I was informed that "someone" would get back to me within 48 hours to provide further information. A week goes by and I have to spend another 2 hours using the chat feature for Julie to tell me to go pound sand as my 72 hour time period has expired and all sales were final as I made the purchase instore. I was wished the best of luck in being forced to follow the policy...(Parts were ordered, don't know what parts, but it would take about 10 business days for them to ship and to expect everything to show up in about 30 days. Then it would take about 5 business days to get a tech scheduled for assembly, if I chose not to do it myself.) That's not going to work, so I proceed to call the # on my receipt and after about 20 minutes on hold, someone answers. I want to cancel my furniture that is on backorder and I want to know my rights as a customer. The polite lady on the phone tells me that I need to actually talk to a store representative and someone else would be back in touch with me within 48 hours. Nope, I want to talk to someone in the store to cancel my order. On hold again until Amanda answers only to tell me that I have to come back to the store as it is "impossible" to credit my card without my presence. So, I have a broken child's bed, undelivered "parts", backordered furniture, and no refund as that's their policy. I am tired of being abused as a customer, Ashley will eat their words, and I will get my money back. Do you and your family a favor and forget about Ashley and Walker furniture. Nothing but regret and headaches will ensue.
Wow, just a horrible experience. Bought our daughter a new loft bed. Mind you, we had to chase down someone to actually take our money. Three times. Nothing was in stock so had to wait a week for the bed to come in. The accent chair was now put on backorder for a month. Delivery crew showed up spent like three hours assembling the bed and on the way out the door they told me they had cracked the rails for the ladder and they had &"called&" in the claim and someone would be in touch with me that day. Well, no call that day or the next. So I called the store and the recording tells me they are too busy to answer the phone and to go back to the website for the Chat feature. 2 hours later an agent finally creates a case and I have to upload support photos as proof. Well, while snapping photos I discover a mass of various scratches, dents, missing screws and the actual bed rails are also cracked in half. Tech shows up several days later and informs me that the damage is not fixable and that a new bed will need to be ordered. I was informed that &"someone&" would get back to me within 48 hours to provide further information. A week goes by and I have to spend another 2 hours using the chat feature for Julie to tell me to go pound sand as my 72 hour time period has expired and all sales were final as I made the purchase instore. I was wished the best of luck in being forced to follow the policy...(Parts were ordered, don&'t know what parts, but it would take about 10 business days for them to ship and to expect everything to show up in about 30 days. Then it would take about 5 business days to get a tech scheduled for assembly, if I chose not to do it myself.) That&'s not going to work, so I proceed to call the on my receipt and after about 20 minutes on hold, someone answers. I want to cancel my furniture that is on backorder and I want to know my rights as a customer. The polite lady on the phone tells me that I need to actually talk to a store representative and someone else would be back in touch with me within 48 hours. Nope, I want to talk to someone in the store to cancel my order. On hold again until Amanda answers only to tell me that I have to come back to the store as it is &"impossible&" to credit my card without my presence. So, I have a broken child&'s bed, undelivered &"parts&", backordered furniture, and no refund as that&'s their policy. I am tired of being abused as a customer, Ashley will eat their words, and I will get my money back. Do you and your family a favor and forget about Ashley and Walker furniture. Nothing but regret and headaches will ensue.
Do NOT buy anything from ASHLEY . All is full of shit . Shitty quality at very high price that can not even deliver. Shirt customer service, shitty ignorant liars .They lie to you get your money make a sale , but they can not deliver what you bought ...We moved to a house with nothing. Went to ASHLEY SHITTY store , bought some furniture in August .They rescheduled our delivery 6 times and Now Sunday night Nov. 14 at 6 pm, they call and said they can not deliver our furniture till Jan 20 ...? What the Hell .This company is the worse piece of shit company I ever done business with ..
I purchased and sofa and dining sets with insurance GBS.Useless insurance the same with costumer service of Ashley.They booked an appt. for me to fix my shaking table no call no show.I was promised by a customer care agent EJ for a giftcard being mailed to me 100 bucks for incovenience they mess up my appt.Its all lies never received it. Reached out to follow up on it.Nobody knows about it. Never again Ashley Furnitures everything is like a scam.
Great selection and decent prices
Buyer beware this company will sell you a product and tell you it has to be ordered and months later you still wont have your item. Check their website hundreds of complaints and its not a Covid problem the complaints are prior to the pandemic. The managers are well trained and have a excuse and a apology for every phone call. I sat in the waiting room and listened to numerous complaints come in and they pass the buck between employees to make it seem like they are addressing your concern only to be told the item is still in route and should be arriving soon. They will offer you a store credit but after you wait months to get your item you will never use the credit. Save yourself aggravation and stress don’t purchase any furniture from Ashley homeStore if it is not in the warehouse.
I've heard bad things about Ashley, but I thought our experience would be better. Side note, you can buy the same furniture around Las Vegas for much cheaper. I saw our same sofa in Ashley, but purchased from another local store for significantly cheaper (with free delivery too)! We were supposed to pick up our delivery on October 10th, but never heard from Ashely, so after multiple weeks, we called and were told it should be in the next day. Awesome customer service. We waited for around 45 minutes to pick up the outdoor furniture set and no biggie, we got it home. After getting it home, we attempted to put it together but on both chairs the holes were drilled in the wrong spots so one screw wouldn't fit. It wasn't the same on each chair, it was different, it was as if the frame is bent or likely poor manufacturing. The glass tabletop that came with it was all scratched and the suction cups to hold the glass didn't fit as they should. Basically, this is cheap made in China furniture sold at a steep mark-up. Now we are told we have to bring it back to see if their technician can "fix" it. Good luck fixing holes that are drilled wrong and a scratched glass tabletop. Then they have 30 days to fix it...and guess what, even though they sold us defunct items, we can't return it? It's poor customer service to force people to bring a broken item back, see if you can fix it, and no matter what, force us to keep it without a refund. It's not our fault that your furniture is cheaply made. Stay away. Buy from other local store that treats their customers better! I will never buy from Ashely again, I will make sure I spread the news about our experience and that you can buy the same items at other places for cheaper! Avoid, avoid, save your money.
Love to shop here for our furniture great quality and prices 👌
I purchased a couch and ottoman from Ashley with the 5 year protection plan. Before my purchase I was advised by the Manager of the store that it was worth getting the protection plan because if anything happened to the cushions, Ashley would replace them.2 Months ago I called regarding our very ill cat that passed urine/blood/diarrhea on the couch while we were out.I immediately contacted the furniture protection plan who stated that they could not come out for 3 1/2 week, so we set up an appointment for Sept 26th. They told us not to clean the furniture or we would void our warranty. After waiting 3 1/2 weeks they did not show up for their appointment.I called many times and was finally given another appointment for 2 more weeks later. I had to clean the couch with soap and water as it was moldy and disgustingly smelly by now.The technician arrived and said he couldn&'t clean it and needed to get approval for a Full clean and not a spot clean and I would hear back within 3-5 days.A week later I called them again, and after a two hour phone call I was told that they are so sorry for everything and would be replacing my fabric but could not replace the cushions even though they were now smelly since they made me wait two months for service. They said it would take two more weeks to get the fabric and then they would send a technician to put them on.I told them again that I was told we could get new cushions if anything happened to them that could not be resolved. I was told to call corporate. Over three weeks I had left 4 messages. On the fourth week I got an agent on the phone who after taking all my details left me on hold for 48 min without coming back online, and then I was disconnected.Today a technician just showed up with an un-announced spot clean appointment, and he was confused when I told him I was supposed to be getting the new fabric so he left without cleaning as well as he did not know anything about the new fabric.This is a complete circus and beyond the worse customer help I have ever experienced.
Bought an entire house full of Ashley furniture- twice! (Old house and current one) Went to use the warranty on the dining room chairs because they haven&'t held up at all. Had what they call &"a one time courtesy visit. And getting it took two visits in person and several phone called and an email. Anyway I was told my warranty was 1 yr and this was &"normal wear and tear&" I&'m a senior living with my husband and I can&'t imagine we are that tough on chairs. I was offered the opportunity to see if they even have the cushions and buy them and Ashley will put it on. Um... think I will get them reupholstered in something that holds up to two old people eating dinner. Very disappointing.
Takes forever to get the furniture and keep changing the date and BAD BAD BAD DELIVERY!!!, REALLY BAD COSTUMER SERVICE, THEY THEY GHANGE MANY TIMES THE DATE TO DELIVER THE FURNITURE ,luxury store BUT REALLY BAD SERVICES. BAD BAD BAD BAD BAD EXPERIENCE,
it's batter .
FELICE AND ADRIANA are the best sales professionals here. Felice was an absolute pleasure to work with, extremely patient with me and worked incredibly hard with Adriana to find me exactly what I wanted for my new home. I really can&'t say enough positive things about them both. If you want the absolute best service DO NOT WORK WITH ANYONE ELSE OTHER THAN FELICE AND ADRIANA!!!
THIS PLACE IS A SCAM!!! My fiancé and I went in store at the beginning of Oct and purchased a good amount of furniture. We were told our order would be delivered on Oct 6 with the exception of 3 items that would be delivered on oct 11 and the other sometime in November. Oct 6 comes and we don’t receive anything. We call and are told we didn’t have an oct 6 scheduled delivery (even though it is typed out on our receipt!) and everything would be delivered on oct 11 with the exception of our footboard and rails. We had to reschedule that delivery due to a schedule conflict and we were told it was rescheduled for oct 14. Never received a confirmation so we called a few days prior to confirm and we’re told they didn’t have availability on oct 14 and our delivery was rescheduled for Oct 21. We never received a notice about the reschedule for oct 6 nor oct 14 but they said they called and left a voicemail (they didn’t). Then they said our couch which was supposed to be included in the first delivery was on back order and would be delivered oct 30. Even though I had just spoke to someone a few days prior regarding the changed date who guaranteed that everything was available and would be delivered except the footboard and rails. And now it’s not available? How does that happen?! So I spoke to a representative (Uquilvia) via online chat and she just said there was nothing they could do about it and they would contact us for an earlier date if available then closed the chat on me after I asked another question!!! Now it is the day before our first delivery that had already been rescheduled multiple times and we receive a call stating our bed is also on back order and won’t be included in our delivery. No one told us that a few days prior! How are our items available and then suddenly not available right before? And why are we being rescheduled so many times?! I have no faith that I will receive all of my items. It’s taken 3 weeks after the original delivery date just to receive the first portion. We had just moved into our new place in urgent need of furniture and was so happy that we would receive our items in such a short time. They completely SCAMMED US. I am 8 months pregnant with NO FURNITURE. what am I supposed to do with just a coffee table and dressers? They have no real process of fulfilling orders, they just give you a delivery date and send what they have available rather than actually fulfilling your order and THEN scheduling delivery. I am so upset and will never purchase from this store again. I am highly considering cancelling my order! I should have read the reviews before purchasing. DONT BUY FROM HERE!!!!
They rescheduled my delivery 5 TIMES and split it up into 3 deliveries over the course of a couple months.... If you're impatient on getting your furniture DONT do business with them
The customer service agents were nice enough, but some of them really need further training. For what should have been a simple return / exchange turned into a couple hours of waiting for the paperwork to be done correctly. In the end, all turned out well, but we have learned our lesson. Ashley Home Store, just isn&'t where we will return to do business.
This place is a JOKE! I've made several purchases as well as the insurance with the confidence that my purchases are protected and will be replaced or repaired in just about any situation other than purposely damaging the items myself. After thousands of dollars spent and continued loyalty with all of my furniture needs; I actually ran into an instance which I needed to use the insurance sold by this place. I've spent hours on the phone with several different people including the supervisor (Kim) to submit a simple claim and have my item repaired or replaced. I've waited over two months since the first attempt in submitting a claim which I was told by Maria that a technician will be contacting me shortly to set up an appointment to come and replace or repair my table but no one ever called. So finally I called again to see what was going on. That's when Kim told me I never submitted photos of the damage (which I did and even have the text thread to prove it) and that's why I never received a follow up call. This claim is still on process and I highly doubt I will even get anywhere judging by their customer service. If you value time you could be spending with family rather than spent on the phone trying to repair something that was paid for, don't shop here!!
Because of the manager attitude i don't think we can get anything other thing from Ashley Furniture .We had a very very bad experience because we chosed our couch and we were later called that it was discontinued and the manager forced us to take what was on the floor which is even dirty.it did not even end there we later bought a rug that was on sales rapped and when we went home it was very very dirty inside .when i came back to explain the manager again was so rude and did not even want to hear from me.actually the customer needs to know the condition of am item before taking and it was not written on the price tag.
No stress experience Recently got a new apartment but needed some upgrades on my living room, decided to stop by and check out the options and sales that Ashley had. We ended up finishing 3 rooms for under $3,600.00, David the salesman made this experience hassle free, no stress and was super patience with us while we decided what we wanted. All of this was possible thanks to David who made sure we were getting the best deals. Thanks for having employees who don't pressure you into buying and who listen to the customer. We'll be definitely coming back for more!.
Great Customer Service and nice furniture
Twice we came in this store one we purchased a wall hanging after waiting about 20 to 30 minutes we were told we had to wait till the following Tuesday to pickup because it was inventory. When we returned the following Tuesday we waited again about 20 minutes while one of the sales reps was making a change to someone's order who was not even there and the person behind the counter and your rep engorged us until my wife said something plus the wallHangingwas not even pulled for anothersales person had to climb up and get it down. Poor customer service! We Will not be going into your store for sometime.
Great customer service. The prices there are great you won't go anywhere else for anything.
I had nothing but issues with my $11K furniture order. From having to wait 3 months for delivery. To then having the furniture dented-chips-broken. Just worse ever. Bad quality. Then a service technician came to our home to repair some furniture items. Know I did not have faith he could fix anything. Cause Ashley has let me down. This young man Demarian Williams proved me wrong. His work is fantastic his customer service is one I have seen in a long time. Demarian loves what he does and his work shows it. He goes above and beyond for the customer. It&'s because of Demarian I am a fan and not tearing Ashley Furniture apart of their bad furniture.
Bought $5650 worth of furniture. I was promised delivery date. I received some of the items but few pieces of the sectional I did not receive. I was promised 4 different dates, 4 different times. Each time it was canceled and moved back to another date. Right now I am being told that delivery is on call and will "maybe" come in November. I filed complaint with BBB. I tried reaching the store manager, but she is always busy and unable to respond to my phone calls. Horrible customer service.
An absolute nightmare! Ordered furniture back in July and was supposed to be delivered around September 11th. Got a call early in September and they tried to schedule a partial delivery. I declined because of the 3 hour delivery window that I would have to spend my time on twice. I got a text on September 21st to schedule delivery. I called the number in the text to confirm it would be delivery of the entire order, I was assured it would be. I got a text on the morning of the 25th confirming my order would be delivered between 10 am and 1 pm. At about 8 am I got a call advising that everything would be delivered except the footboard. Mind you the bed cant be assembled or used without the footboard. I asked if they could deliver the footboard on the 26th and was told they would calle back. I didnt receive a return phone call. I called Customer Service and was on the phone for an hour and a half. The girl got in contact with the warehouse and was guaranteed the footboard would be delivered on the 26th. The guys came to deliver the furniture and I had them double check and confirm the footboard would be delivered on the 26th before they even unloaded the order from their truck. It was confirmed. The morning of the 26th I didnt get a text with Delivery info for the footboard so I called Customer Service. I was told at that point the footboard wasnt even in Vegas and wouldnt be delivered until October 2nd or 3rd. I went in to the store and spoke with Johanna Shepherd, the Store Manager who advised that it's on a warehouse but they didnt have any trucks to get it and offered Delivery on the 27th. I told her absolutely not, it was guaranteed not once but twice to be delivered on the 26th. She got in contact with an outside contractor who I would have to pay 79.99 to in order to have the footboard delivered on the 26th. I was told it would be after 3 pm and she would personally call me with a delivery time. By 4 pm I hadn't gotten a call so I tried to call the store and their in store customer service phone number says the office is closed. I call the number she gave me for the delivery company and the guy tells me he is on the way to the warehouse to pick up the footboard. By 6 pm I've still not received the footboard so I call the guy back from the 3rd party who told me he was on his way back from Arizona and it would be delivered this evening, the night of the 26th. Communication from Ashley and their private contractors is terrible. Ashley did try and make it right by refunding a $266.00 portion of the entire 1300.00 charge, however, it's not worth the headache, the hassle, and the wasted time to deal with such an incompetent group of people. Save yourself the time and headache and buy your furniture somewhere else!
Ordered two months ago still waiting for complete order to be delivered!! Told them not to deliver until all can be delivered.... now another week for a foot board of a bed!!! Why would only deliver 3/4 of a bed... can it be put together... can it be taken out of the box???? NO IT CANNOT BE USED PERIOD!! So why deliver??
If I could give zero stars I would. We ordered a sofa about two months ago, we&'re expecting on the said delivery date. It didn&'t arrive until way after, and we got sent the wrong sofa. We had to wait another month to get the correct one and when we got it was damaged. We also ordered a bed frame and they delivered the headboard wrapped in a dirty blanket. As we were trying to assemble the bed frame, we noticed we had a few parts missing. Now we have to have to wait 3 days for someone to come and verify that they are in fact missing so they can order the parts for us and I&'m sure we&'ll have to wait more time to get those parts in. I don&'t know why they&'re so famous. Infamous I bet. Unreliable. I don&'t recommend at all.
Don&'t go here. I ordered an entire room of furniture, waited 4 months and they sent THE WRONG FURNITURE!!!! They were unhelpful on the phone and we had to refuse it all and now we are sitting on the floor. They didn&'t offer to make it right at all. NEVER PAY CASH! Don&'t go to this store.
It&'s too bad there isn&'t an option for negative stars. We ordered a sectional, end table, coffee table, lamp, and recliner in April. It never arrived. We went in to discuss it in June, canceled our order and reordered the same furniture in a different color. This week, we received confirmation that it would arrive today, September 24th, more than a month after it was supposed to be here. We gave away our furniture and anxiously waited. THEY SENT THE WRONG FURNITURE!!!! The delivery guy tried to negotiate an exchange so they could leave the wrong one and exchange it for the right one when it came but Ashley Furniture refused. We now have no furniture at all because we gave ours away when our delivery was confirmed. Our sales persons name is Dwayne. I guess we will see how this shakes out but right now I&'m in a lawn chair in my living room. DO NOT TRUST THIS PLACE. I&'ll update my review if they make it right.
Very bad customer service. Order has been delayed for 3 months after being paid for in cash. Still no guarantee I will be getting my order on estimated date. Don't buy anything from this store unless they have it in stock or even better buy from a a different furniture store. I will not be purchasing anything from Ashleys ever again.
Got a rug on clearance 👍
Not one sales person offered to help or assist to see if I want to buy anything.
Received my phone call today for my delivery that I have waited 30 days for. Was to be short my mattress for my new bedroom set. Unacceptable. I could have been told a week ago. Had already thrown out my old bed. Expected me to wait 3 more weeks for my mattress. Went to the store and asked to speak to the manager. I was given my sales associate. Finally got the manager and she blamed it on the pandemic. Where was the customer service? I will never buy from your stores again or suggest anyone to shop there. Unacceptable. I now have to pay for something I don't have. I will reach out to the corporate office on Monday.
I encountered a situation that a salesperson was not able to handle so I wanted to speak to the manger. Darrell Waller was so sweet and kind and handled my situation perfectly . He even went above and beyond to help move up my delivery date on my living room suite . Then he also offered to add the new tables I was buying and linked it up to my delivery of my furniture. I was very pleasantly pleased . We buy all our furniture from Ashley and I REALLY appreciate excellent customer service. That is what I received from Darrell. I wanted to make sure you KNEW this about this. Have a great day! 😊👍🏼
BUYER BEWARE!!!! SAVE YOUR MONEY!!! Apparently Ashley's business motto is to sell sugar coated IKEA furniture at a high price, also the lack of quality assurance during the delivery process. Desk and chair arrived in a box, delivery guys were in a hurry to get out of there......when questioned about building it.....they said " oh that's on you, you didn't purchase the build delivery" .......I was never told or given the option at the store. Not to mention the delivery date was a nightmare, confirmed yes on first delivery date never showed. Called CS , they only had a partial order to deliver, delivery date was pushed back even further. Fast forward desk was damaged, contacted the sales guy after I opened the box and sent him pics of the damage. In a nutshell after going back and forth with him, his answer was you need to bring it back in and potentially wait another 3 months for a new "damaged" product. I'm sorry but I'm not going to be inconvenienced buy a stores lack of quality. After suggesting that Ashley could pick this one up when they deliver the exchange and to assure I had not received a damaged item, I heard nothing. Also apparently the store manager or any manager is too busy too address complaints. I had to elevate this to corporate , which in turn resulted in them sending out a " tech". Ashley furnitures last resort is to exchange furniture or take care of their customers in a proper way. If I wanted a damaged item, I would have purchased from a clearance section and repaired it myself!!!! SERIOUSLY SAVE YOUR MONEY AND PURCHASE FURNITURE FROM A LOCAL TRADESMEN THAT TAKES PRIDE IN THEIR WORK or build it yourself!!! You will be much happier.... Ashley furniture is a corporate chain store that mass produces garbage. You can seriously save yourself the headache and not even deal with what others go through.......good luck in purchasing from Ashley furniture and homestores.
Zero stars. I bought a table and chairs which was damaged on delivery. I&'m not even going to bother with all the calls and chats and how no one seems to know what anyone else in this company is doing or no one can put a note in an order. Needless to say I still have a damaged table and chairs and I&'m ready to just throw it away. I don&'t know why I even went back. I bought bedroom furniture from them 20 years ago and the same thing happened. It took me over a year to get it repaired.Buyer beware
Great store, great product, and awesome customer service!!
Great service
My experience has not been good, and I'm sleeping on a mattress that I did not order, while waiting on the right one I'm sleeping on a board. The sales clerk messed up my order. While they expect to their money, I expect to be satisfied with my purchase. I'm still waiting on my Living room set and its unfortunate that I feel disappointed and hope that this next delivery is correct. I as a custom will think long and hard before giving them my money. Period
Fantastic shopping experience! Tracy our Sales Associate could not have been more helpful and made the purchase as easy as could be. One stop for all our furniture needs!
Please do not buy from this Ashley Furniture store. I bought a complete bedroom set and when I received 2 of the dressers they were broken and damaged. When I escalated the issue I initially got no response and then they basically told me I was stuck with getting the damaged dressers repaired and I could not get new ones, even though I paid a lot of money for my purchase. I have went into the store multiple times and called and even though management said they would get back to me I have yet to hear anything and it’s going on almost 4 months. They will not value your business no matter how much you spend and their customer service is basically nonexistent. I don’t want anyone else to deal with these issues so please don’t spend your hard earned money at this store!!!
Sales Rep, Steve, provided great customer service from when I entered the store until I left. Helped me find dining chairs and although we couldn’t find nightstands to my liking, he went above and beyond to check in-store, in the warehouse and online. Go see Steve at the Martin Luther King, Las Vegas location.
They deserve $0 stars. We were told over 2 months ago that there would be a bit of a delay in getting our furniture because of COVID. The sales man (Miguel) said the computer said 8/3/20 delivery but it would probably be in sooner and to give him a call in 2 weeks to check. We paid more than $3000 cash for our sectional. My husband called and called and kept getting different answers on when our couch would be delivered. Every time the staff were rude & it took forever to get through on the phone. Finally 8/15/20 I was upstairs in my underwear and an Ashley truck comes unannounced. My husband let them in and they dropped off a corner and an end. The delivery guy , who couldn&'t even speak English , couldn&'t tell my husband when the rest is coming. I immediately got on the phone with Ashley. After 1 hour and 45 minutes on hold someone told me that my furniture was used and I can&'t get a refund on the furniture that was placed in my home. They said to wait for the rest to come but couldn&'t say when it was coming. I was yelled at by their customer service. My husband drove down to the store to talk to someone. The manager (Adriana Murillo) &"guaranteed&" that we would have both remaining pieces 8/27/20. I won&'t get into the rest but here we are and the picture shows what we have. They are liars, unprofessional, & I won&'t ever do business with them again. I&'m telling everyone I know how they treat their customers. Tell me now, why are they advertising for Labor Day sales when they haven&'t fulfilled any orders from Memorial Day yet? DO NOT BUY from these crooks!!!!
I have never been treated so badly by a business than Ashley Furniture. The salesman was nice and the customer service representative Brittany try to go above and beyond to help. That is where it stops. The manager refused to even speak with me about what happened. My table was delivered damaged and they try to force the warranty to cover it which they would not. Then they sent someone out to fix it which was unable to. Then I waited for a replacement table which they refused to give me. Instead they gave me a top to another table that had been fixed and refused to give me anything else. This is all per the manager. But, then the manager who handles replacements called to let me know she got my new table in and would delivery it. When I told her what happened she apologized but said she couldn’t give me the new table if they already put another top on it. Now while all this is going on I had another table I was waiting for an was promised to have delivered and scheduled several times and then subsequently cancelled. When I spoke with Brittany about it she couldn’t understand because she saw I the system that table had cane in several times but delivered to other people that order weeks after my order went in originally. An the manager once again refused to get on the phone and answer me or Brittany as to why this is happening. All Brittany could do is apologize (which it wasn’t her fault at all) and say just wait hopefully they will deliver the next batch. It finally came a month after the original promised date. The reason I choose Ashley is not only because they had the two tables I wanted but I had other piece I bought recently from online and had absolutely no issue with them. It was a smooth transaction and delivery. As well as the salesman stating that although other stores can’t get their products due to COVID they are only a 2 weeks to a month out for all deliveries. After several calls and trying to track down the owner of this company you find that they are all independently owned and operated. An that the online store is completely separate from the stores. None of them will take responsibility for any of the actions that any of the different stores do. I have told everyone I know never to shop there again. They don’t care about how much money you spend (I spent over $2000) or how little to them you are just another notch in their paycheck. Stay away from them if you appreciate the hard work you have done to earn your money. Go somewhere that will appreciate you and your business.
NEVER AGAIN!!!! Ordered a writing desk and chair in the beginning of May. Did not arrive until mid August. Not only did I have to assemble myself (was not told of different delivery services) but it arrived damaged on top of it. Instead of replacing my brand new damaged desk like any other reputable company, they sent out a tech to repair it. So now I have a repaired desk that I purchased at new furniture price. I'm sorry but if I wanted to buy something that had damage to it I would have shopped the clearance dept.
Had to return a broken counter-height stools,called their customer service and was advised that they’ll get back to us after 72 hrs,did n’t hear anything after 4 days so we have to come to their store.When we got there,warehouse is only open until 5PM,was advised by customer rep Yvonne with Manager Sabrina who was seating beside her at that time that there’s already 1 stock reserve for us to come back from 10AM-5PM,when we got back after 2 days,everything that was told us was different since we discovered that aside from the broken part there were also missing parts.Was told by Sales Manager that stock has to be ordered as there’s no stock available. From the customer sales representative who entertained us up to the sales manager,no one seems to care about their customer’s satisfaction.We’ve been buying all our furnitures to them for the past 2 yrs,we never had any problem until this incident happened.Will not comeback again to buy from the MLK branch.We felt like once you bought their items their service stops from there,they don’t care about your concerns after.
I will never shop with Ashley HomeStore again. I have been trying for months to receive the correct cushions for my sofa and love seat, the ones displayed on the showroom floor are not the ones that came with my furniture. I specifically chose the set due too its firmness and the cushions I have as soon as you sit on them they sink into the sofa. I have spoken to customer service and a manager and NOTHING has been accomplished. They ordered the SAME cushions that I already have. They told me they don't have the ability to choose the firmness you basically get whatever the parts department send. (FALSE ADVERTISEMENT) I have been bounced around to so many people within the company. I was told the cushion foam comes in green which is what I have, orange which is what is on the showroom floor and (yellow?). I even suggested I would take the cushions from the set on the show room floor and they won't do that. At this point I'm going to get the news and my lawyer involved.
Went to MLK Ashley HomeStore and bought a 14pc set (sofa, recliner, tables, rug,etc.) Tabitha was a great saleslady. Given a delivery date of Aug.21. for everything except recliner (Sept.11). Called 5 days before delivery date to confirm my order. Was told nope, delivery changed to Aug. 26 and that it was not guaranteed either (no one notified me of this change). My sister had gone in 3 days after my purchase and bought the same set. She got her delivery in less than a week. Called up Ashley HomeStore to inquire why she got the sofa and I'm not getting mine. Apparently 5 other people after me have priority for the same sofa even though at the time of purchase I was told the sofa was in stock. I ended up requesting a refund. I didn't like the idea that they charged my credit card and the items were not in stock as promised. Terrible company tactics of overselling product and not delivering on promised date. Buyer beware ! Only buy if you're not in a hurry.
Patrice was a very knowledgeable sale person she took time to make sure I was getting exactly what I was looking for very pleasant and nice!
Good mix of e everyday then there but nothing that popped
Horrible. I literally spent 5,000 on a full set 7 years ago and a piece broke from under my bed. I called from my house to buy the piece. They told me I had to come in to buy the piece. Once I got to the place. The employee didnt know what she was doing. She said I had to order the piece from Customer Service. Customer service told us they sales person had to order it. Then the sales person said no they had to order it. Then customer service told us, they couldnt buy the piece at the moment. They had to contact the company to order the parts. To give our info and theyll call us to order it on the phone. Which I stated the reason we came to the store was because they told us we couldnt order it over the phone. I just walked out. Very easy to get the part when you buying it but when you need to fix something. Nobody knows nothing. I will be contacting corporate because of this situation. So remember everyone if something breaks be mindful they dont know nothing and not trying to fix it. They just want to sell you.
I ordered a Tempurpedic mattress from Ashley along with an adjustable base. I was debating whether I wanted to buy the tempurpedic base but was told the Ashley base would do all the same things. My salesperson Tracy assured me they were exactly the same and showed me the base. She called her supervisor for the pricing and we were told $899. I purchased it and it was delivered that weekend. I immediately realized it wasn't the base I was shown and didn't have all the features I asked for. I called and was told I needed to come in to fix the problem. At the store they told me what I got was what I paid for. I then told them it wasn't what I was promised and I was told I should have checked my receipt. The receipt literally said "queen adjustable base". Not sure how I was supposed to know from the receipt that it wasn't what I was promised. They then offered me $300 to keep the one that was delivered. I refused and told them to either exchange it at not charge or come and pick it up and refund me. They said they couldn't do any of that because of COVID. After 2 hours of back and forth discussion, they finally decided to exchange it at no charge. Then they delivered a base that didn't work properly. I had to call and have the warranty company come out to fix it. Not sure how a bed that doesn't work upon delivery is considered a warranty repair. I had to wait weeks for the repair company to come out and it turns out the delivery guys just didn't assemble it properly. I have always been an Ashley fan and have purchased 3 sets of living room furniture, 2 dining room tables, and 2 dressers from them before. I don't think I will be buying from them again and if I do it definitely won't be from the MLK location. The way they handled the entire situation was ridiculous.
Got my furniture, I'm happy
The worst store ever. I've bought a living room set, bed room set and 3 mattress from here. I tried to buy a dining room and it was an absolute mess. To make a long story short my terrible sales person canceled my order without talking to me and when i called to ask her why she was super rude. I've been trying to call the store manager for the week and they keep transferring and transferring me! Disgusting. They don't care! Go somewhere else.
Confirmation Date Ordered: 6/30/20Confirmation : 725003992305 The first delivery was made on the 25th of July. It was a partial delivery of everything I ordered online. I was told 2 days before delivery, that the patio conversation set would be delivered on the 7th of August and the Dining Table and Sofa on the 25th. And I agreed with it, as I needed the conversation set delivered sooner than later. Fast-forwarding to today (07/30), I get a text message saying that they can only deliver everything on the 2nd of September!! Over 2 months after I place my order in!!!!!! Mind you that every item, when I placed my order, stated that would it be delivered between 4 -5 weeks maximum. And please, don't come with the nonsense this is because of COVID - If you can't honor the fulfillment of your products, remove it from the website or leave it out of stock. What an embarrassment. A month after I only got half of my order and the nightstand came in broken, which I have a technician on the way to "try" to fix it. If he can't I will have to wait for a replacement... What a joke! I not even going to get into the 30 minutes wait time when calling your 1-800 number. Or when you finally get through, the representative sends you back to the main menu on your IVR. I can't wait for another month to receive what I bought. Make this situation right, I will wait for your response or I will, for sure, never spend another dime on this store.
Do not order from here. They tell you a 2 week delivery date. Then they DO NOT call you to tell you it will not be arriving....you have to call them!!! They continuously push your delivery date back. I am now being told, for the third time, that my delivery is being pushed back again. That means I will be waiting two months for my furniture. I've been in my new home for almost 2 months with nowhere to sit in my living room or on my patio. Ridiculous! Ridiculous! Ridiculous! The manager did not give a crap about the situation either. They speak to you in a condescending tone as if you are the one at fault. If you plan on buying from here......find somewhere else.....trust me. By the way., this is the second time that I've dealt with them. I had to cancel my first order and get my money refunded because of the delay which was well before covid so that excuse is BS! I thought I would give them a second chance but the jokes on me.
Horrible customer service, very rude
I really should have researched Ashley Furniture before I shopped there. I did go to 3 of their locations before my purchase. We bought a couch and a loveseat and end tables and a dining room table in May. We still have not received the whole order. And that is not what angers me most!!I was quoted a price by the Manager at the Martin Luther King store, (Johanna) it included a price match that she did NOT honor. I do not recommend any Ashley Furniture in Las Vegas. They are typical salesman. After the purchase, she will not even speak to me. I had to explain my concerns to 3 different people before waiting a half hour to get her answer that she could not help me!! And she was standing 6 feet away, ignoring the fact that I was there to speak to her. She was my salesman!! Don&'t shop here!
Bought an electric media-room sofa $4787.95 including a warranty and delivery. 5 months ago one of the reclining systems was no longer working, noticed a huge sharp metal piece dislodged from below the seat. Been covering it up, because we have dogs and children and we don't want them getting cut or stabbed by the metal blade that now protrudes from the chair. We called the Ashley HomeStore "Premium Protection Plan" service, that we paid $349.00 for, immediately after we noticed the flaw. We were told they were going to 'take care of it' and that they would 'send out a technician'. We heard nothing. We called back several times throughout the months, and nothing. Suddenly, on the most random day, the 4th of july (a holiday), we get a phone call from Megan Smith (@ number 632-209-2717). She leaves a message requesting for us to call her to set up an appointment for a technician to come out. That was three weeks ago. Do I even need to mention how we called her back numerous times and even texted her? Now, according to the Premium Protection Plan service that we paid $349.00 for, we have to hunt her down and she's supposedly the ONLY person to set up technician appointments under warranty. Well that's awesome, cause she's totally unresponsive. Well done, Ashley furniture. I see people saying 'hey, I saw the bad reviews, but I gave them a shot'. Awesome. Thanks for supporting such a backwards-arse business. Bravo! You're a moron! For the wise, I'm sure I don't have to tell you to not waste your money and time.
I went to Ashley for their sale back in May. The delivery took a month an a half, and when they delivered my dresser, it was broken, then the railings to the bed frame were not delivered! Now it’s End of July and they promised to have it delivered by now, but we just received a call that the dresser will now be delivered until SEPTEMBER!!!! The sales rep Tracy Shalit was so eager to sell that the whole order was so screwed up! I’ve been living in my new house with no dresser and no bed frame railings since May! I will never go to them or recommend them to anyone!!!
This place is terrible, do not go here unless you want to waste your entire day surrounded by the morons that work here. The manager is trash. The girls that work at the desk are trash. If you want to waste your entire day go here. The customer service is terrible. Spend your money somewhere else. This place does not deserve your money.
(Translated by Google) They are very good in personal attention, in teaching you how to select, in which you make the perfect choice, however I have been waiting for the 2nd delivery of my order for more than a month and there will still be a 3rd delivery close to three months from the purchase. How is this understood? (Original) Son muy buenos en atención personal, en.enseñarte a seleccionar, en que hagas.la perfecta elección, sin embargo llevo mas de un mes esperando la 2da entrega de.mi.pedido y aún existirá una 3era entrega cercano a los tres meses de la compra. Cómo.se.entiende esto?
Excellent service.
One stop shopping/purchase for entire home!
Ashley’s really want to earn your business but when you bring it home and there is a problem, they no longer want to be friends.
Purchased furniture here even though reviews said customer service was really bad. Reviews were right. There is no customer service. They don't answer the phone. Left on hold over 15 minutes every time and they don't call back. Been waiting over a month for sofa that's been paid for in full. Can't get any information.
Ask for Patrice. She is the bomb-tastic! Lol great personality, and asks questions to see what a Our taste was.
It&'s not easy to buy furniture during COVID times when you can&'t just get in a car and go see the items in person, but what are you going to do? I shopped for living room, bedroom and dining room furniture online. I scored some good deals on the beautiful pieces we picked out. Some smaller pieces were delivered via UPS, but Ashley&'s emails and delivery details made sure I knew when to expect them. The larger purchases, living room and dining room, were delivered by the store. The delivery men had no problem putting the furniture where we asked. Quick in, quick out with more than two men delivering the living room furniture. Great customer service from the delivery employees for both deliveries. We love our new furniture and have received several compliments from visiting family members. I will definitely shop Ashley again.
Went to this store today and spent 2k on furniture. Loved the sales/finance team they were amazing and we're not only very knowledgeable, but also very helpful in making sure everything went as smooth as possible. However that is where the pleasure of this business ended. I was told I could pick up said furniture hours later and it would be all disassembled and ready for me to take. It wasn't, they had barely even begun. That's not all I then had to carry ALL the pieces across the entire store, and through narrow hallways of expensive furniture with zero assistance from anyone after I was promised help. They weren't even curtious enough to offer me (or the people I brought there who were drenched in sweat) a bottle of water, and then they had the nerve to have a sign posted right next to their customer pickup area that they would help move/load things. As a general rule I hate leaving bad reviews because usually it's a slight oversight but when you have 20+ employees and customers watching you drag close to 200lbs of furniture across an entire store after being promised help I can honestly say not only will I NEVER return to this store but I will tell anyone I know never to come to this store. Worst possible end to such an amazing experience.
Will never shop here again. The salesman lied to get me to purchase the couch warranty, told me things would be covered and I find out he just told me things to make me purchase. They do not back their warranty and there are many hoops to jump through to get help with your purchase. Too much hassle.
Huge!!!
Very pleased with The Consumer Understanding and Truly A Happy Customer
Rodney the sales manager helped us and was very knowledgeable about the product in the store. We were able to find everything we wanted and end up getting a few extra items that Rodney was suggesting. Great experience great staff.
This store is AMAZING!!! My experience was phenomenal all because of Brittany! She's an employee there that knows her stuff! She's NOT like those stereotypical salesman who follows you around the store and promise anything just to get a sale. She has the most comforting approach and WILL NOT FOLLOW YOU AROUND THE STORE PRESSURING YOU TO BUY THINGS. She works within your budget, and will give you the options that are available. She's very kind and knowledgeable. My partner and I are starting from scratch with furniture and she helped us pick a SUPERB quality bed set as well as an AMAZING living room set. She calculated our payments perfectly and there were no false promises. She educated us on the mattresses, the products, how to care for the products and even how the delivery process will go. She told us nothing but the truth and was not annoyed by our many questions! Believe me, I had tonsssss of questions and she answered them with a pleasant smile. My favorite part about the whole experience was how thorough she is with EVERYTHING! I'm not sure how the other employees are but Brittany will definitely make your experience enjoyable. Lastly, because of Brittany being so awesome, I REFUSE to spend my money on other competitors! That's how great she is and she made us feel so important/accepted. Set customer for life! Thanks Brittany! I recommend for everyone to ask for Brittany if you want quality/knowledgeable customer service, someone who knows what they are doing, someone who will not sell you a lie, someone who will not pressure you for any reason and someone who will LET YOU SHOP/BROWSE. Brittany is the one you should definitely ask for.
This store is AMAZING!!! My experience was phenomenal all because of Brittany! She's an employee there that knows her stuff! She's NOT like those stereotypical salesman who follows you around the store and promise anything just to get a sale. She has the most comforting approach and WILL NOT FOLLOW YOU AROUND THE STORE PRESSURING YOU TO BUY THINGS. She works within your budget, and will give you the options that are available. She's very kind and knowledgeable. My partner and I are starting from scratch with furniture and she helped us pick a SUPERB quality bed set as well as an AMAZING living room set. She calculated our payments perfectly and there were no false promises. She educated us on the mattresses, the products, how to care for the products and even how the delivery process will go. She told us nothing but the truth and was not annoyed by our many questions! Believe me, I had tonsssss of questions and she answered them with a pleasant smile. My favorite part about the whole experience was how thorough she is with EVERYTHING! I'm not sure how the other employees are but Brittany will definitely make your experience enjoyable. Lastly, because of Brittany being so awesome, I REFUSE to spend my money on other competitors! That's how great she is and she made us feel so important/accepted. Set customer for life! Thanks Brittany! I recommend for everyone to ask for Brittany if you want quality/knowledgeable customer service, someone who knows what they are doing, someone who will not sell you a lie, someone who will not pressure you for any reason and someone who will LET YOU SHOP/BROWSE. Brittany is the one you should definitely ask for.
a better furniture quality, the furniture is over pricet and the furniture quality to bad, look like people in charge does'nt care, they just want to get money for their hight wages.
Went in to buy a bed frame and I came to the right place ! Pati was such a sweet heart, so patient and unbelievably amazing. After showing me the entire showroom downstairs, we proceeded to the second floor where Pati introduced to me a really affordable and beautiful dark wood bed frame. Check out was a breeze, and the warehouse guys were really quick and courteous. I highly recommend coming down and checking out their breathtaking selection. Thanks to Pati she made my hard working day a lot easier. THANK YOU PATI YOU ARE AMAZING !
The worst!!!!! Extremely unprofessional. They say one thing but do another. Be careful with this store.
The worst furniture store I’ve ever dealt with. We order a bedroom set, waited 3 weeks just to go back in the store and find out they actually don’t make that bedroom set anymore. After fully paying upfront. Then we ordered another bed, we then were told the dresser and nightstands would arrive in additional 2 more weeks, it’s been over a month. So I called back at my expected date for delivery just to find out YET AGAIN that they still haven’t received my items. They’re careless and extremely upsetting. Don’t waste your time. Go somewhere else.
Read the reviews and even tho a lot were bad decided to give this store a try. Hubby and I have been looking for a sofa loveseat combo that hit all our requirements for about 6 months or so. Came to this location and was not disappointed. All the sales people were friendly and helpful!! The manager even came by and welcomed us. I'm sorry for the problems others have had. I had a good experience here. Will update as the need arises
Beware! They will sell you items they don't have in stock. Then when it comes time to deliver they'll say there was an issue at the warehouse. They know that by that time you've already stopped shopping and rather than go to one of their competitors you'll accept their lame excuses or a different item you never wanted. It's how they do business!
Patrice made my cousin and I feel so welcomed there, she helped us find everything we wanted with no problem. I'm very happy with my furniture and I cannot wait for it to arrive. I will soon be there once again to shop for my bedroom set. Thank you Ashley's furniture but most of all thank you Patrice for you patience, your help and for everything you were awesome.
Horrible customer service. Bought a table and chairs with warranty. Table defective. Told to return table to store on MLK. No record of return notes from Technician like he promised. No tables available for two weeks. Asked for refund, told it would take two hours. Passed to three different employees, final one allegedly was the "general manager" . Spent an hour arguing to get the refund expedited. Shop somewhere else if you want better service!
Excellent place! they have everything. Migue Vega took great care of us.
Very helpful and friendly, I love that they price match fr their online store. I can't wait to get my dining set delivered!!!
(Translated by Google) The insurance they sell you is a scam and I ordered some mattresses and they have not arrived and they do not give me an answer because they say that they do not appear in the system on the day of delivery. I do not recommend this store at all because it is the second time that everything goes wrong with them (Original) La aseguranza que te venden es una estafa y ordene unos colchones y no han llegado y no me dan respuesta porque dicen que no les sale en el sistema el día del delivery. No les recomiendo para nada esta tienda ya es la segunda vez que todo me sale mal con ellos
If being kicked out of your store for using one of your coupons is any indication why I rated such a bad score then you can see why!!!
First off, Ashley Furniture got my Email wrong as a matter of fact its a bogus email I never provided and Second of all I have called 4 times and everytime they have put me on hold!! I have been on hold total for 30 minutes!! They claim to have great customer service but this is is unacceptable!! Im just about to ready to close my account with these so called Furniture store!! By the Way I'm still on hold!!
Hard to find someone to help you, prices are double?! I found the same table for half the price at Bigs furniture!!??
I just bought a sectional. Phillip was very helpful and not one of those pushing sales person. Very respectful omon giving you space. I will definitely be back to purchase again
My husband and I went to this location looking for a variety of things. Daryl Conn was absolutely incredible!!!!!! He was extremely helpful. His customer service was awesome. He didn't hover over us or pressure us. He allowed us to shop. I will always be a customer of Ashley furniture because of Daryl!!!! Definitely recommend going to this location !!!!
Great customer service experience.
After reading reviews about Ashley, I was very hesitant to shop there. To my pleasant surprise, couldn't be happier. To my salesman and manager at the MLK store in Las Vegas, have to give 5 stars. Definitely will shop there again.👍
My review about Walker Furniture will teach you a lot about Ashley Homestore which is a stones throw away.Walker Furniture: Literally just got a negative vibe in there. Got judged the minute I walked in with my wife and kids. The guy asked us what we&'re looking for, we didn&'t have an answer right away because we have quit e a few things to check off. He is his hands up with that &"So what&" type of gesture. We were basically forced to give him an answer so he&'d put his arms down. Just very impatient. Then every corner I looked, the same guy was there, following us around. As we left the store, the two men at the door literally stared us out of the store and then said a big nice, &"Thaaank you!!&" I looked back and they were talking to an older couple, not us. --------------------------------------------Ashley Homestore: Five minutes later, went down the road to Ashley Homestore, the gentleman greeted us, introduced himself, and literally told us, &"I&'m not going to follow you around because I want you guys to have your space while shopping around.You be the judge.
Very dissapointed I purchased couch less than year ago and the stiching at the back are broken when I called the warraty they send me technicians but the technician is white guy he not do anything just taking photo instead of fixing it i will not recommended ashley store
Stay away from here! At first I thought this was a reputable furniture store, but shortly after I realized their furniture is poorly made. I purchased a sectional from them and even went for the warranty that the sales associate talked up so much. Not only did they not honor their warranty, they gave my wife the run around when she called in to make a claim for the warranty. which led to me calling them and pushing past their baloney excuse why they couldn't honor the warranty. They said they would put in a claim for the manufactures warranty but failed to ever get back to me. Would never recommend anyone to purchase furniture from here! BAD QUALITY, BAD BUSINESS PRACTICES, THEY DONT EVEN DESERVE 1 STAR!
HORRIBLE EXPERIENCE WITH THIS LOCATION!!! I came here on March 12 to order a product but ended up wanting another product. The items were way overpriced from the Ashley Furniture price online. I could've just purchased online but instead was coerced into buying in store so rep could make her commission. I didn't mind this at all... fast forward it's been over a week and I never got a call a update.... NOTHING! NOW due to corona virus the store is closed!!!! So I paid over $300 for NOTHING! No one to get in contact with no communication no update just over $300 GONE in la la land with NOOOOOO FURNITURE! Even before the corona crisis I was suppose to get a call way before and never did. Super irritated and pissed and a HUGE WASTE OF TIME. If you find something at this store that you like simply write down the ID number of item and look it up online. 100% guaranteed it'll be way more inexpensive and you won't be out through all this non-sense!
All the staff was amazing and pleasant. I worked with Ms.Patty!!! We got a comfy bed and some beautiful accent chairs and coffee tables!!! It was fun working with the whole staff. Will be back to buy more soon.
Ok
We spent over 5 grand here 6 months ago, and the items are not wearing well at all. Our kitchen table is falling apart. Wood chipping and splitting apart. We can be sitting down at a meal and screws will just fall out. When we purchased the items we were given gift cards which turned out to be a scheme. Every single time I would go to use them they would either inflate the price of items unbelievable- example 4 barstools they quoted us 1100 for, but we could apply gift cards to them to make them 500 (really no savings) or they would say the item doesn't qualify to use gift cards on. I'm extremely disappointed and saddened. Not to mention originally when the items were being delivered they were back orders 2 months, and then wrong items were delivered, damaged items etc. The way they handled the issues was unbelievably rude. I let it go but now that the items are falling apart, the entire situation is unacceptable. I am out over 5k with items that are awful quality.
Honestly if i could give this company 0 stars I would. My family has given Ashley's 3 chances now to try to be a good furniture company but they have failed in different ways each time. 1. the first time, we ordered a couch and living room set. When the furniture arrived the wrong items were given and it took weeks to get the correct set. The staff working in the delivery department were not helpful and we feel like they did not even care to help us. They were just trying to get us off their backs. 2. The second time we ordered a bedroom set because the deal was just too ridiculous to not take advantage of it. We decided to finance this time. The delivery staff once again were not helpful and they cancelled on us multiple times. It took weeks to get the rest of the furniture after the first part of the set had been delivered. But this was not even the worst of it. We Had MAJOR issues with syncrony. (their finance company). We were supposed to get 5 years 0% interest. Syncrony kept changing the terms of the agreement. Each month it was different. One month it went from 5 years to 1 year, then the next, they tacked on an interest rate and moved the term. This went on for months. Having to call in each month and get the bill correct. Eventually we just paid it off. We had no idea's of going back to ashleys but after 2 years going past, and hearing better things about the company, we decided to give them another chance. 3. The third chance, we decided to get a set for my daughter. We bought the set via Cash, thinking it would help our case. The company even let us use the gift card we got from the compensation from the previous two times being absolutely horrible. But when it came time to get the furniture, the delivery department once again stepped up and showed us how horrible this company is. It took 3 weeks from the time of paying for the furniture, to when our delivery date was set. Then, the night before, we got a call from corporate, saying the footboard was missing, but during the call, the same person changed his story to "it was there, just damaged". They did not know where it went, so we would not get the set. We called corporate customer service, and they had no record of the person calling us, or the set being damaged. Alas, we did not get the delivery the next day, but we did get another phone call. We got a phone call from corporate delivery again, this time saying the person from the night before was mistaken, and it really was the side rails that were missing. Then the story changed again later that day to the side rails were damaged. We decided to call into corporate again and got a manager and they were able to get us a delivery for that sunday, which was 3 days after the original delivery was supposed to take place but 3 weeks after buying the set.After all of this, the company wanted to give us another store credit of only $50 dollars, when we spent $1000 there for this set. We will never be going back to Ashleys. We will tell everyone we know never to go back to Ashleys. The sales staff are friendly, but the rest of the company just doesn't hold up to how a company should treat its customers.
Great furniture. Well made!
Daryl is really nice as a salesman. Beautiful furnitures
Will never buy from this place again, everyone is very nice when your buying the furniture, when problem occur during and after delivery nobody want to take care of you anymore. My wife and I just recently bought furnitures and our time is being wasted waiting for someone to take care of us. Stay away from this place. Every one in MLK store is rude & will put you on hold for a very long time when you call hoping you get tired waiting and hung up.
If I can rate this place zero stars I would. They financed us a bed through a company with a set price, the company bills is a higher bill than what we signed for. Now we are stuck paying a bed that's 3,500 when we originally signed for 2,000 a month. Ashley screwed us because they messed up and now it's our fault. We are stuck with the bed.
I had a few issues with a mattress I bought around Christmas, but the manager and Brittany took care of the problem and suggested an upgrade. Thank you!!
Allow me to begin this review with I have been an Ashley Furniture supporter for years. Bought furniture in southern California and also central valley, California for my daughter. So when I relocated to Las Vegas I went directly to Ashley's Furniture. I made a BAD judgment, not every store is run effectively as my past experiences with this company. January 2020 myself and my fiance went to Ashley furniture with the intent to apply for credit individually to increase our credit scores.We met Brittney who was patient and a joy to work with, she was unsure how to complete two individual purchases, so she was given direction from her supervisor ( remember this point) it took a while however we completed the transaction and had a delivery date for both purchases 1/17/2020. My fiance requested an early delivery 1/15/2020 which they honored. I requested the same and was told the date could not be moved however the 1/17/2020 would be honored with my purchase. 1/17/2020 at 2:30 pm I called to get a status of my delivery and was told that I do NOT have a delivery scheduled ( although the rep I spoke with on 1/14/2020 never mentioned it would be delayed) and portions of my items are on backorder. I asked the representative why I was not called and informed, to which she apologized and did not know why I was not informed. I canceled my order with them and was told I would need to bring my credit card to the facility for my $324.00 delivery charge to be reimbursed. My fiance went to the location with my card for reimbursement on 1/21/2020 and the card was swiped, and we were told my refund would arrive within 7-10 days. 2/6/2020 I had not been refunded! I called the customer service line and spoke with Yvonne ( this was my 3rd call to customer service on this day) Yvonne stated my refund was returned to the company that provided the line of credit to my fiance, reimbursed to his account. I stated it was not his (Andrell Hunter's) credit card that was given for my delivery, I was due to refund. Yvonne left me on the phone for 15-20 minutes trying to figure it out and finally stated she would need to call me back. I later went to the store and spoke with Deja who attempted to figure out the issue. Once she identified that...1. I had a separate order and from my fiance and the refund should have gone to me directly. 2. My name is NOT on the credit account to which the reimbursement went too. Deja called the supervisor (Hazel) who immediately stopped her when she was attempting to explain why she needed assistance and stated she could not come up and help.Deja began to call her direct supervisor for assistance and as she began to explain over the phone (Hazel) arrived with laptop, purse, and attitude in hand. She never acknowledged me and spoke directly to Deja. Once Deja explained to her the situation the supervisor began to tell me "I would need to request the funds back from my fiance" there was NOTHING they could do because reimbursement was processed to him. He would need to COME BACK sign a paper from the credit company authorizing them to reimburse me my funds and by the way, it would take an additional few weeks once that is done! I explained to her, that regardless of him being my fiance we had separate transactions and therefore my reimbursement should not depend on any other individual, Ashley Furniture owes me directly $324.00, not another customer (Andrell), and by the way, whey did you have us come BACK down to the store with my credit card if you had no intention of reimbursing the credit card? In conclusionThis experience is based on this PARTICULAR STORE! This has been horrendous and the management (Hazel) had no customer service skills what so ever and acted as if the customer (me) was bothering her day (even though she was clearly aware of my situation prior to my visit on 2/6/2020). * Let me provide Hazel (you) some professional advice. "When you are in the WRONG, you apologize and let the customer know you are attempting to resolve the issue the best way you can as an organization". You greet your customers regardless of the circumstance, with a smile and resolve to fix the problem, this will keep your customers. You lost a customer. I furnished two rooms in my home since this incident thanks to Walden furniture (next door to Ashley) that provided excellent customer service and frank conversations on what they could and could not do! They will keep me as a customer. Again, Yes, nothing is perfect and things will go astray. However, if your management does not put things in place to ensure the customers are taken care of throughout there experience this LOCATION will never maintain customers. I realize I could sue Ashley Furniture for monies owed to me at this time and I am reserving that right depending on how they fix this. AND I expect my refund!!!!!!!!!!!!!!!!!!
Buyer beware as the management at the MLK Ashley Homestore is not trustworthy and do not follow up on customer concerns. Somehow the company's policy does not apply to this store wherein the price match promise is not honored here. The manager, Johanna never returned my phone call. I will shop at the Henderson location in the future.
Theresa is such amazing sale person she is very nice and patient with u
Ashley furniture had exactly what I was looking for, and the help of Stephanie my sales Associate, a great deal was made. Thank You Stephanie Medina, just wish it didn’t take 6 weeks to get the furniture..
Love the store
It was first time I enjoyed shopping for Furniture and everyone I came into contact was very nice Thank you
It’s the worst experience I ever had Nothing on time promises to complete my order and it took them more than one month to complete it . Furniture came with damages I had to refuse to many . It’s my last time doing something from Ashly
Anita's was professional and polite! We left with a mattress. Happy Shoppers! Thank you Anita. God bless!
Great sales lady ms.hughes was very helpful in accommodating.
Horrible customer service. And don’t bother paying for a 5yr extended warranty because it’s not really 5yrs which they don’t tell you or give you any documentation of it until you try to claim it.. hands down the worse experience and customer service ever.
This company is one of the worst I have ever had the misfortune of purchasing from. I spent an enormous amount of money purchasing a bed set and headboard (not even made of real wood). The company took 2 weeks to deliver it after purchasing it online, and they changed their appointment time to an hour earlier the day before after they already gave me an early 9:30am delivery time, so now 8:30am. They showed up at 8:31, so at the start of the earliest window ever on a Sunday. They told us that one of the pieces was "damaged in their warehouse" so they couldn't deliver it or put the bed together which they are supposed to do. They made me call and reschedule the delivery for the missing piece. I had call a number, then I waited 20 minutes, and then that person told me I had to call another person, so I called and waited another 20 minutes and they told me that I had to call back tomorrow because they needed to wrap up and check inventory for the day after finishing all the rest of the deliveries. So - I call the next day. I waited another 20 minutes and I had to hang up because I had to get to work. I called during my work day and they schedule me A MONTH OUT. So I purchased this order on 12/2/2019, they told me it can come 1/10/2020. I didn't want to argue so I just accepted it. My boyfriend ended up putting together the headboard so we could have something of what we ordered. Then they call you 2 days ahead of time with a delivery time window. I couldn't do their window, so I called and waited again, 20 minutes (I'm not exaggerating at all). They told me I couldn't change the window, I had to change the day. I seriously had to change the day of delivery 3 more times and waited 20 minutes EVERY time to change the day before the delivery window they give you 2 days before, so after you already schedule a day, and then you have to call and wait to change it. I finally coordinated my work schedule to not see clients (AKA miss out on making money) to fit them in on 1/17/2020. They send me a delivery window 2 days before and yay! finally, it works!! 8:30am-11:30am. But of course, the next day they called the next day saying they CHANGED THE DELIVERY WINDOW AGAIN to a time that didn't work (10:00-2:00 and I had to leave by 11:00). After I already confirmed the first time worked! So, yet again, I called and waited, you knew it, another 20 minutes on the phone for the girl to tell me she can put in a "note" to request to change the time back and she would call me back. She never did. I figured if they didn't deliver within the 1st hour then they would show up and no one was home, I wasn't going to call and wait and change the date again. (Oh P.S. I asked 3 times if they could just drop it off without signing for it and they said "no.") Then, they text me at 8:07 on the day of delivery saying they are 30 minutes out, WHAT? No one told me they were now coming before the 10:00 delivery time they changed it to. They showed up at 8:50 and the top of the package they brought it was ripped off (we are hoping it was so they could open it to put it together?) but there was a crack in the piece they gave us, which remember, was said originally to not have been delivered because it was damaged. Also, like I said the bed isn't made of wood it's like a print, and on one part of the latest piece they delivered you can see they didn't even cover the whole front and side so you can see the fake wood underneath on one side of the whole rail. I am so disappointed, I would not recommend this store to anyone and I will never shop here again.
Great customer service! They let me look around first and were able for any questions. They gave me space to look around without the sales associates breathing down my back. It was an easy, smooth transaction and had great financial aid that helps me as a new homeowner. Definitely will be coming back to keep adding to my house! Anita was just wonderful. Can’t wait to get my new furniture!
Worked with us for discounts. Very helpful.
My new leather furniture is falling apart.
Great service! The lady answered all my silly questions without making me feel like I was waisting her time. I walked out with a great purchase. Thank you Ashley Furniture! Wish I could remember the girls name who helped me...
We are long time Ashley customers, but after our last experience with customer service at the MLK warehouse, we will no longer do any business with Ashley. The girls at the service counter were very unprofessional and unpleasant.
NEVER AGAIN!!😠😠🖕🏿
Recieved the wrong table and chairs and had to go drive back a second time from the other side of town.
Horrible experience and the service is so bad. From the sale people to the managers non of them know what's going on when it comes to buying and giving you prices. Please do not go here! I bought a couch and they won't help me get it fixed but they sure want their payments though smh.
The sales person whom waited on me took her job seriously, she found exactly what i wanted to purchased, and i was very satisfied with her service. Ashleys is my home store
Great service and great customer service. I went in to pick up my furniture on Christmas Eve and was in and out in 20 mins. Will definitely be coming back
What an epic fail. We purchased a youth bedroom set in October to ensure our granddaughter received it in time for Christmas. It started with them not delivering on the date we asked for, December 18th, which we asked for back in October and then telling us it couldn't be delivered until after Christmas. So of course we went to the store to state our displeasure and request a refund if they were unable to deliver it before Christmas. They then rescheduled us for Friday the 20th but said not all of the pieces would be available and would arrive later. We were ok with that, so our granddaughter would have a bed. But when it arrived the bedroom set was damaged, so we sent the entire thing back!! Upon sending it back we wanted our purchase refunded but we were told we'd have to wait until they could verify all items were returned even though their delivery people had noted all items had been rejected due to damages to some of the pieces!! When we finally do get our refund we'll never do business with Ashley again!!
JUST GO TO WALKER FURNITURE!!! Terrible experience. Lies Lies Lies! Something is wrong at that store, someone needs to pay attention or it won't be there very long.
Horrible customer service. Their delivery system is all messed up and they don’t even apologize. We will never buy from Ashely again. They simply don’t care after they have your money.
Beware of this place! I just bought a bedroom set and a mattress. I was shocked to see my bill that I was charged an additional $470. They charged my card without letting me know and without giving me a receipt. And Ashley has the worst customer service! Will not buy there again.
This is an email I sent corporate 12/5/19. Never got a reply back, because of course not. The following will be the experience I&'ve had with this unfortunate company. --I am emailing because I am highly disappointed and frustrated with my experience. The following are the events that have occurred chronologically since my purchase.November 6, 2019: I purchased furniture in store. I opened a credit card and spent $5000+. I was told my couch, loveseat, and bed set was to be delivered November 18, 2019.November 15, 16, 17, 2019: I received SMS confirmation texts each day to which I replied &"YES&".November 17, 2019: I received a phone call from customer service informing me 2 items (loveseat and 1 bedroom side table) will be late and delivered November 26, 2019.November 18, 2019: no furniture was delivered. I called customer service and was on hold for 15-20 minutes. Technician on the phone informed me my confirmation texts &"didn&'t go through&" and I&'d &"have to call to confirm delivery&", to which I am confused by because if the SMS text messaging doesn&'t work, why did I receive confirmation texts about my confirmation? I was not informed to call to confirm my delivery dates. If I was, I would not be sending this email and I would have been able to enjoy my furniture, in the first house I just bought. The technician on the phone informed me November 20, 2019 will be the day most of my furniture will be delivered.November 20, 2019: I was given a time frame as to when my furniture would arrive 3p,-7pm, via text the day before. It arrived later than expected, so I had to call into work. The couch and bed set were delivered, however, bolts to the bed were not included in the box. I was then referred to shipping department via phone and was informed the bolts would have to be shipped from Wisconsin and it would arrive November 30, 2019- as that was the fastest they could do. The delivery men were unable to assemble my bed set, so everything is in a box, still today when I am typing this, December 5, 2019.November 26, 2019: Loveseat was to be delivered 3pm-7pm but I was not home at that time at 3:30pm. Customer service reached out to me while the delivery team was waiting for me. Customer service was told they would wait up to 15 minutes. According to my Ring doorbell app, the delivery team waited 5 minutes and left. Upon calling customer service to reschedule 1 item delivery, I was informed the earliest my loveseat could be delivered was December 3, 2019. I then asked about the assembly of my bed set, the technician was unaware of that problem, to which I gather there is a lack of communication within your team. The technician booked an assembly appointment December 4, 2019, as that was the earliest they could set up the appointment.November 30, 2019: bolts for bed arrive via UPS.December 3, 2019: Loveseat arrived at 8:30am. I called customer service to confirm assembly time for December 4, the technician informed me my appointment was not actually booked and the earliest a technician can come to assemble my bed set is December 10, 2019.Additionally, I requested a confirmation email of what was discussed when I spoke to the 5 technicians on the phone. I only received 1 email from Alisha Malone.I am writing this at 7:30pm PST December 5, 2019. If I don&'t hear back within 24 hours, I will be taking further action. --I went in store 12/8/19 to speak to the manager, who didn&'t know about my case and was running around, nearly too busy to speak with me. This shows me there is no communication within the store itself. She gave me gift cards (big whoop) and refunded me $169 (thanks so much wow it&'s my lucky day). The front desk looked so helpless, as if they were embarrassed for the company, as they should be. Today, 12/10/19, the assembly technician set up my entire bed set. Shout out to him, sorry I forgot your name. He informed me the missing bolts- which were just normal screws- should have been available in the delivery truck, as missing parts happen often. So to recap: I&'ve been sleeping on the couch I purchased from the store since 11/20/19, when I could have been sleeping on my bed had the screws been available. I got my first bill last week. Do they really expect me to pay that? I called corporate office, of course they referred me to another number. And of course that number doesn&'t work. I will honestly truly never ever in my entire life, ever refer anyone to Ashley Furniture. What an unfortunate business. &"1 furniture store&"? ...where????? Looking forward to when my furniture breaks and no one can do anything about it. Happy holidays everyone.
I am only giving the company a star thanks to their Sales Rep Daryl, who does deserve all 5. Company deserves none.By far the worst furniture store I have ever dealt with. Once the sale was made getting our furniture has been horrible. Delivery address was incorrect, delivery date or time still haven't been established after having bought out furniture at least 2 weeks ago. I have spent the last 3 days dealing with this matter as it impacted my job and family schedules.I have not been able to speak with a manager, even after sending a direct message via Facebook to the company and leaving messages for management to call me back as the customer service agents say they can't help me. What a shame....
I am writing this review to express my sincere disappointment with the way my uncle was handled by this company,this company is the WORST! Their customer service is terrible,we will never buy from you all again...My uncle has been with his dining table on the floor for more than a month, since the men who made the delivery could not assemble the table,this is unacceptable what a bad service for something we already paid in cash!!
I am writing this review to express my sincere disappointment with the way my uncle was handled by this company,this company is the WORST! Their customer service is terrible,we will never buy from you all again...My uncle has been with his dining table on the floor for more than a month, since the men who made the delivery could not assemble the table,this is unacceptable what a bad service for something we already paid in cash!!
Nice store, check the scratch n dent section
I was in on November 16th to make a large cash purchase. Delivery date was set for 11/20, I recieved a text confirming the delivery. They never showed. After calling they said I didn't confirm, I have the text as proof. I spoke with two different women apologizing yet saying nothing they can do. They then set it up for the 23rd. The chair was not delivered yet scheduled for December 2nd. I was contacted on November 30th for delivery on the 2nd between 8am- and 12pm. It never showed! After calling multiple times and being place on hold for 30 minutes I finally spoke to a woman, Maureen, I believe that they have no order nor delivery set up for my chair to be delivered! I asked to speak to a manager to which I was told there's nothing that the manager can do for me as well since the chair is not scheduled, nor do they have record that someone called me to confirm delivery! I'm so beyond furious! I've never received such horrible service from a company that I'm making a large purchase. I will never make another purchase again nor will I recommend it to anyone
Beautiful
Went here 11/26/19 around 7 30pm to possibly purchase a bedroom set. I was greeted by a gentleman. I asked about the bedroom set in the Black Friday ad. He said it was available and then took me to a kiosk and was rushing me to enter my info. I mentioned I've never been to Ashley's and would like to know the different options for purchase before running my credit. He quickly explained Synchrony and Genesis leasing options and then turned me over to another sales employee because it was time for his break so he said. She was new inexperienced and could not answer any of my questions. So since I had to many questions she walked me over to the "Desk" the STORE MANAGER took over and I preceded to ask questions about the leasing options and she immediately ask for my id and social and tried to run my credit. She was fast talking. She seemed to be eager to just run my credit without explaining how her company works. I feel like I was getting pressured into something i was unsure about. I didn't feel secure. Then what put the icing, the new inexperienced employee lady tells me the bedroom I want is cheap and how do I rate my because that particular bedroom set is cheap and I should purchase something more expensive. A different black woman (sales associate)chimes in and add to the conversation that if I sit on that particular bedroom i want it will break. At that point I felt like I was doing business at a flea market. I keep getting different answers on leasing options and it was just a mess. Don't GO HERE !
Worst experience ever! All salespeople were TOO busy to help us. At one point we were told that we had to hurry - why? Because salesman had a 10K sale in progress. We seemed like a burden for John to help. Our home is nearly all Ashley furniture - this may change now!
I just wanted to take a second to mention the more than outstanding customer service I have gotten from Ms. Brittany Anderson! She helped my fiance and I (purchase a beautiful accent cabinet) with compassion, care and understanding! In a day and age when competition is fierce, the only thing to me that sets like companies apart is the kind of attentiveness and courteous customer service that she has given me. Thank you so much for all of your assistance! She is a very hard working individual and she pays attention to detail. She is a rare gem! I can't wait for the delivery of our new cabinet.
Worst furniture buying experience ever! Everyone we have dealt with has lied to us. We went in the store about a month ago and found a buffet server we like that was on sale. We have just moved to new house and have already bought furniture from RC Wiley and Walker, with great experiences. I specifically asked our salesperson if this came assembled because I did NOT want to put anymore furniture together. Otherwise I would just order online and have it delivered. She told me yes, you just have to put the legs on. We were told it would be in on November 16 to pickup. She also asked us if we wanted the furniture protection plan on it. We declined as it will just be sitting in the dining room. Well, on 11/16 we called and were told it was ready for pickup. We didn't have a chance to get it that day and tried to go Sunday but they were closed. I noticed on Sunday when I was looking at the receipt that they charged us for Insurance we specifically declined. The person at the pickup area told us, "oh that's automatically included in the price of the furniture since it was a special deal". Oh really, no one mentioned that to us. Then, we get a call that it will not be in until November 20th. My husband again called to make sure it was in and was told it was. We weren't able to pick up that day and were planning to pick it up on Saturday. Then we get a call that it now won't be ready until Monday, 11/25. My husband went on his lunch break and picked it up, but as they are loading it he notices, it's not assembled it's in a box, completely disassembled! I never would have purchased it if it wasn't assembled. They lied to us about that, about the insurance, about it be ready to pick up. This whole store is full of deceitful, incompetent people! I will never buy another piece of furniture from them again. I will keep my business with RC Wiley and Walker who have always delivered everything on time and have had no issues with any of their products.
I love my new bed
I got the furniture I wanted for a great price and in the time I needed! Definitely the best custmer service!!
I will always shop at Ashley
Pricey same furniture, you can find at big lot
We ordered a bedroom set for our daughter. We were given dates as to when furniture would be delivered. We were also told that the dresser would be two days later and we could pick it up at the warehouse. Delivery was great. The delivery guys set up bed, no problem. Attempted to call customer service, waiting on hold for over 1/2 hour to make sure dresser was available. Tired of waiting on hold drove 20 minutes to warehouse to be told it wasnt in and it would be ready Monday. Very frustrating trying to get a hold of a customer care rep to see what the issue was. Called the store they couldn't help us. Finally, after getting g a run around that wasn't necessary 4 days later we picked up the dresser. The lady that assisted us with our purchase of bedroom set was great! The delivery guys were awesome. The customer service and the time it takes to actually speak with someone sucks!!!
HORRIBLE EXPERIENCE BUYING FURNITURE FROM FIRST TIME. MANAGERS MAKE PROMISES TO CALL AND FIX THINGS AND NEVER DO. FORGET ORDERS, DONT SEND THINGS IN SPECIFIC ORDERS, THEN WANT TO TRY AND DODGE YOU. THIS HAS BEEN THE WORST RETAIL EXPERIENCE I HAVE EVER HAD AND HIGHLY DO NOT RECOMMEND THIS LOCATION!!!!!!!!!!!!!!!
Over priced and customer reps are pushy
Horrible experience I am still in disbelief! 11/17/19 One day later nothing has been resolved I am trying to cancel my order! Ashley Furniture has very deceptive business practices buyer beware!!! If you plan to shop this location DON'T!!!! It's been hell worst furniture purchase experience ever!!!!!
We liked what they offered in living room Center and the price was very good and we had it delivered people were very nice
Worst costumer service I have ever experienced. I was trying to make a purchase online and use a gift card that they gave me in the past for delivering brand new, scratched furniture. I couldn't get it to work so I called this location for assistance. The person that answered was VERY rude. I asked for an explanation on why I couldn't use my gift card for my purchase and she flat out told me "I have customers in front of me, what do you want me to do, ignore them just to help you?" I said "Wow, such lovely customer service" she replied by saying "So what you want me to do, transfer you or hang up on you?" I have spent thousands of Dollars at Ashley's and CANNOT believe how horrible I was treated over a simple question.
I could spend hours writing all of the reasons why this is the worst experience I have ever had with a business, but to sum up a few of the points:1. The king bed that we purchased was extremely cheap, after about a month of sleeping on it, it snapped and we fell to the floor in the middle of the night. Thankfully our cat who often sleeps under our bed was not there at the time.2. Once the bed broke, we realized that the bed was not properly put together, and they didn't even screw in the three legs that ran down the center of the bed to support it.3. It is nearly impossible to get a hold of anyone at the store. Every time you call (I had to call about 12 times over a two month period) you have to wait on hold for 20-30 minutes.4. Every single delivery, or experience with a technician coming to our house was a nightmare. They never had proper information given to them and didn't know what they were doing. Though I will say, all of the delivery people were very kind and seemed very frustrated because of the lack of communication. I could go on and on and on. I've been dealing with these issues since we made our initial purchase. Run the other way and don't look back.
Huge selection no doubt however, the prices are ridiculously HIGH... This store is for billionaires only... The prices on the tags are way off from what the real price is. Very disappointed.
Horrible furniture,bought the kira king size bed,doesn't go together right at all,side drawers don't go on track,there's like deformities on the front like where 2 boards were joined,feels like a serrated knife,let's don't screw down,provided screws don't work,provided hardware didn't work for bolting rails together,drawers are bowed so one corner always cracked open,junk furniture made in Vietnam ,I read reviews a few minutes ago,alot of bad reviews on junk furniture and lack of backing up there warranty,I'm one motherfucker they will make right cause I'll be at that store every day running off customers telling them to read reviews and think twice before buying that garbage
I just wanted to take a second to mention the more than outstanding customer service I have gotten from Ms. Brittany Anderson! She helped my fiance and I (purchase a beautiful accent cabinet) with compassion, care and understanding! In a day and age when competition is fierce, the only thing to me that sets like companies apart is the kind of attentiveness and courteous customer service that she has given me. Thank you so much for all of your assistance! She is a very hard working individual and she pays attention to detail. She is a rare gem! I can't wait for the delivery of our new cabinet.
Not really impressed by staff or prices
Sales representative BRITTNEY ANDERSON 👍👍👍
After I spent a hour and a half picking out furniture for my living room ,rugs ,lamps, couches, and decorations time to pay w7th cash. Boom computers down come back tomorrow we can't place your order..
I bought chair,sofas and mattresses in May, The chair doesn't recline, the sofa is not comfortable But the mattress is the worse, it doesn't have any support, I wake up with my whole body ached, I don't know what they used in the pillow tops it's like sleeping in a bunch of socks
I have never seen a furniture store who never, ever, EVER answers their phone. I was literally on hold driving from Anthem to Martin Luther King Ashley store and arrived at the store 35 minutes later still on hold. Pretty bad you have to literally go there to talk to anyone because they don't answer their phones. They have beautiful furniture but customer service is definitely lacking.
I am pleased with the store and the service in it. They have variety and you can always enjoy something
Purchased on October 4th. Schedule delivery : October 8th. Failed. Rescheduled October 10th. Failed. Rescheduled October 12t . Failed. Delivered October 15th. Damaged Still no call from management
This place is big and has a lot to choose from. John helped us when we got a new kitchen set and new bed. I liked him and recommend you ask for him.
Do not buy the warranty it comes with the furniture they are liars they just want your money they don’t want to help repeat customers I will never shop here again nor will I tell anyone to shop there completely trash customer service.
Bad customer service, and they know it too, they don't apologise any more, the just say "it wasn't me you talked to ". Wow ! Both on the phone and in person, unreal. This is in the MLK location. So unorganised, no training, no accountability. Just bad overall.
The MLK store reversed an almost, year long struggle to get a chair replaced, that was purchased for my GF last Christmas and came delivered, broken. I won’t get into the complete hassle It was trying to get the warranty fulfilled..because it was an Ashley in another state. But the staff at Ashley on MLK, went above and beyond my expectations, to not only help me get the chair, but to assemble it on site, to make sure it worked. I want to thank specifically, Peyton Tomblin the Sales associate, The store manager I believe was named, Rodney..and the young lady from AZ at customer service, for not only being understanding and helpful..but doing their best, to make sure to right the wrong, so that I buy from Ashley again. I most certainly will and most certainly from this store..
The MLK store reversed an almost, year long struggle to get a chair replaced, that was purchased for my GF last Christmas and came delivered, broken. I won't get into the complete hassle It was trying to get the warranty fulfilled. . because it was an Ashley in another state. But the staff at Ashley on MLK, went above and beyond my expectations, to not only help me get the chair, but to assemble it on site, to make sure it worked. I want to thank specifically, Peyton Tomblin the Sales associate, The store manager I believe was named, Rodney. . and the young lady from AZ at customer service, for not only being understanding and helpful. . but doing their best, to make sure to right the wrong, so that I buy from Ashley again. I most certainly will and most certainly from this store. .
Salesman Dewayne is fantastic. He makes you feel right at home. He is always close by but not to close. Very knowledgable professional.
I have never been so disappointed by furniture. Accent chairs were extremely uncomfortable and overpriced. Over 500$ for a chair that feels like it has no cushion and I'm sitting on the floor. Not coming back
I don't think I've ever been so disappointed spending the amount of money that I have on a new sectional and Tempurpedic mattress. The quality of the items are okay, but the customer service has been awful since I left the store. Maybe I just have extremely high standards, but it's a shame and they need to step their game up. Once your money has been taken, they don't really care much about your needs. My hope is that one day they will catch on to the fact that businesses are going out of business everyday because of customer service issues and they won't sustain long if they keep this up. Go to Living Spaces or a store where commission isn't everything because this experience has been more of a headache and pain than anything else. If you like waiting on the phone for 20 minutes+, call Ashley. I can recite their phone recordings by heart now because I've sat and waiting for so long. It's every customer for himself in the Ashley Furniture game.
because I was supposed to get my full delivery today and half the stuff they brought was the wrong size and they didn't even bring everything. than I was told by the sales rep of what I was getting in my package to find out that want true. he also stated if I want happy with my purchase don't sign for it tell the delivery driver to take it back. do my husband did and the driver got agressive with my husband and try to force him to sign. my husband didn't sign told the delivery guy to take it back and he left without signature. I spoke to someone earlier who said she would call me back and hasn't.. it's been nothing but a dissatisfied service
Fuck this place! There should be choice to rate no stars at all. The worst experience I've ever had. My first experience buying furniture and now I am scared for life and I dont trust any furniture stores because of Ashley fucken Furniture store on MLK. I should have gone to Walker instead. Everyone, let me save you a world of pain by suggesting to go somewhere else. And make sure you spread the word. I still havent decided if I need to notify the Better Buisiness Bureu. First of all, the sales rep was not knowledgeable at all. She did not include the required items for the bed frames. (2 sets) Second, customer service was a joke. There was no service at all! And third management tells lies straight to your face just to make a sale. It's a scam. They dont know what's in their inventory. My guess is because customers return shit all the time. And they cannot deliver on time.
I went there looking for a sofa. Donald greeted me and let me know what was available. I found the sofa I wanted and he took care of me very quickly!
Lazy workers
(Translated by Google) The best in furniture, they really are of good quality. (Original) Lo mejor en muebles, realmente son de buena calidad.
Brittany was very helpful and friendly. I was so glad that she allowed us to browse and look around while checking in to see if we had questions. When I finally told her what I had in mind, she lead us to the PERFECT pieces. Thanks so much Brittany!!!
I was served by Vianey glaviz @ store location 64 Had a great experience with her very happy with my purchase & her customer service as well as knowledge and patience through the whole process . 👍🏻👍🏻👌🏻
Absolutely merchandise is very very very nice people are very very nice
Excellent customer service
Not going to complain but will just say don't buy furniture here and I'll list the why. 1. Delivery was placed a week ago and still not complete. Purchased a couch and bedroom set. Still missing pieces and there saying the rest won't be delivered for another week. 2. Delivery men did not cover their shoes or take them off when they walked on my white carpet. I find that rude. I take my shoes off the second I enter my home. 3. Couch came stained. Still waiting on a repair man. 4. Cushion for couch was not stuffed properly.
Nena was AMAZING help. This was my first time buying Furniture and had no idea what to look for. Not only did I get something AMAZING but fit the needs pf my little family! THANK YOU NENA!
Great friendly staff, we were helped by Nena who was really cool, got a great deal on a couch,
Usually a good store but I have been waiting to pick up my furniture and when I did, my rug was not included. Now I have to wait some more.
This store is amazing! Everyone is so professional and hard-working. April was the best and the manager Rodney too. I'm so thankful they helped me get my first couch of my own! Best experience ever.
Very rude customer service In town from California and seen a very great couch set and the sales man right away offered a discount and the price of the sofa set was cheaper on there website Smh wont be coming back here again
Worst people, worst service , people with NO integrity in their words , unprofessional people and all promises they will give you during the purchase are untrue. Once they’re done getting your money they will treat you like trash . They will not even call you back if you have question or problem .i purchased almost 7k worth here but what I got is frustration, stress & disappointments. I will never buy again with this company.
Terrible,slow,waited time ,would not recommend.
Went to buy a bedroom set and got a good deal on a floor model. They were able to break it down for us but when I went to pick it up it wasn't wrapped at all! I was shocked. I spent $3k on furniture to just throw it in the back of my truck. . . I think not! They refused to wrap it in anything so I then had to buy a rug just to wrap it in order to protect my investment. To top it off every single person behind the desks at check out are beyond rude! They have sour looks on their face and very unfriendly. The only reason I would return is for our sale person SHAE!! This girl needs a big raise because her customer service is the only reason I gave two stars. Shae saved this sale because if I had dealt with anyone else I would've walked away. Thank you Shae!
I will NOT be returning to this location due to poor service. I was looking for a leather sectional the salesman said that they could alter the console location on the couch we selected. We returned for their "one day only 50% off sale" (which was advertised online for the whole month of July) to purchase the couch and was told that the couch couldn't be altered (his mistake). So I "settled" on another couch that was $1000 more than we expected to pay, but was on managers special so it was a good price for a nice couch. They have a $175 delivery charge and had to get the store manager involved to give any kind of a break for the inconvenience after the salesman said there was nothing he could do. I did feel what they worked out for me in the end was fair. We get the couch delivered by their 3rd party which I was not their to receive, but when I saw it in my home I was not in love. Nice couch, but it I felt it was too big. I called to speak with the manager the next day on a Wednesday to see if I could exchange the couch and was told by "customer service" that they have a no return or exchange policy. The manager (Rodney) was tied up and could call me back, and the store Manager (Johanna) wouldn't be available until Saturday. . . Really? I called back to get an email address for her which they don't give out and the same person tells me she actually spoke with Johanna and she would be giving me a call back. . . still waiting it's Friday. Anyway, I work in sales and you don't ditch your potential long time customer after the purchase. I would have purchased more furniture as I have an entire home to fill. I had a totally different amazing experience at another reputable company and can't wait for my new furniture to be delivered.
If I could give a zero I would. They are super helpful when it comes to taking your money but full of lies to do so. I specifically asked sales rep TJ if I could use my purple mattress as is with the bed I was interested in. Delivery was a week after purchase and the installers told me I could not use my bed because it didn't come with slats or anything to rest my mattress on. I had to go to home Depot spend another $100 to make a platform so I can use my bed. Had to take the day off from work so that I can spend money and work anyways. The sales are BS the reps are full of BS and the knowledge of product is irrelevant. Stay away from Ashley's if you value quality reassurance.
I ordered a $2600 sofa in June and set up a delivery date for July 21. On July 21 the store called me and told me they would have to change delivery to July 22, no big deal. On July 22 the store calls me and tells me they have to change delivery to July 24. Now Im getting pissed. I had to take the day off of work on July 24 to be home for the delivery. At 9 AM on July 24 they called me and told me that my sofa is on back order and won't be available until the end of August!!!! I told the lady on the phone I just want to cancel the order and refund my $2600 and she told me that was not possible and I had to come into the store and speak to the manager. That would mean taking another day off of work and wasting my time yet again with this company. What it boils down to is they are selling products that they actually do not have and taking people's money and just making them wait. No complaints about the saleslady she was nice.
Horrible communication among their team. After ordering several large peices of furniture over a month ago, we are still missing half of our stuff. We were informed the couch won't fit in our condo because they have tried to deliver to the same complex before and was unable, yet sales didn't mention at any point that we should measure before ordering. I understand in hindsight, of course you should measure, but you expect the experts to guide you through the process to make sure you get the right furniture for you. After being told we would have to reselect for our couch, the store calls me back to reschedule delivery?! Then I get a call the next day saying the two office desks we ordered A MONTH AGO are now discontinued and the store is unable to order them. Why were they not ordered when we made the purchase? We went with Ashley Furniture because wanted this to be an easy solution -- one stop shop and it has been nothing but a headache over the past month. We will be going back to re-select and I welcome the management to change my mind about the store.
Terrible customer service. I’ve made a large purchase from Ashley’s in the past and decided to go back because I needed a new mattress. Walked around the store at least 20 minutes looking for assistance and sales reps would look at me and walk right past us not helping. I finally go to the desk to ask for assistance the girl tells me another girl will be right with us, instead she ignores us and asks the people standing at the desk if they’ve been helped.... yet here we are no help. After going back and forth with a sales agent that was standing at the desk on why he couldn’t help us he finally did. Help is an understatement. He asked which mattresses I was interested in so that he could make suggestions. I had to pull words out of him, he didn’t make any suggestions and basically said “ok the bed is all you need?” No I came here for information to make the best pick. I had plans on purchasing a mattress that day but with such terrible service I decided not to and will not be returning. They need a better system and happier more helpful employees. I wouldn’t recommend giving these people a large sum of money with this kind of customer service.
This is the worst experience I have ever had buying furniture...I purchased 2 kids bedroom sets on the 3rd of July and was told a delivery date of the 13th by an inexperienced salesman..who also had me sign wrong paperwork so after I left the store I had to come back a few days later to sign corrected paperwork to even begin the delivery process which was soon delayed and changed from the 18th then 19th and when they came at 6 pm I was heading home from work and was told that they couldn’t wait 10 mins for me to arrive and they called me the next day saying the soonest delivery they had was the 24th and they couldn’t give me a time until 2days before delivery...they also don’t have rails to one of the beds until the 28th . They have done nothing besides take my money and not deliver ...I will never purchase from them again ..damn near a month and still nothing
Terrible customer service. I've made a large purchase from Ashley's in the past and decided to go back because I needed a new mattress. Walked around the store at least 20 minutes looking for assistance and sales reps would look at me and walk right past us not helping. I finally go to the desk to ask for assistance the girl tells me another girl will be right with us, instead she ignores us and asks the people standing at the desk if they've been helped. . . . yet here we are no help. After going back and forth with a sales agent that was standing at the desk on why he couldn't help us he finally did. Help is an understatement. He asked which mattresses I was interested in so that he could make suggestions. I had to pull words out of him, he didn't make any suggestions and basically said "ok the bed is all you need?" No I came here for information to make the best pick. I had plans on purchasing a mattress that day but with such terrible service I decided not to and will not be returning. They need a better system and happier more helpful employees. I wouldn't recommend giving these people a large sum of money with this kind of customer service.
The premium protection plan I bought is a total scam. I called for the very first time exactly one year after purchase (5 year protection) that I needed my ottoman cleaned due to a stain and I was told that they wanted to thank me for buying the best protection plan but that I wouldn't be covered. I was told to call the MLK store where I purchased my sectional (very expensive) and that this store needed to provide me with the cleaning supplies to clean on my own, or to hire a professional company out of pocket. Called the MLK and was told they do not give cleaning supplies and that if I cleaned it on my own and damaged it, it wouldn't be covered by the plan. So either way, I paid for nothing!!! Don't believe their sweet lips when they are trying to get you to make a purchase everything will sound good then reality will be sad.
(Translated by Google) Quality (Original) Calidad
Did not deliver my furniture on time as promised ! Rude employees. DO NOT SHOP HERE !
(Translated by Google) I give a star because there is no 1/2. Good selling but at the time of solving delivery errors are terrible. The worst customer service I have received in my life. I would not return even if they give me the merchandise. (Original) Doy una estrella por que no hay 1/2. Buenos vendiendo pero a la hora de resolver errores de entrega son pésimos. El peor servicio al cliente que he recibido en mi vida. No volvería ni aunque me regalen la mercancía.
I ordered my furniture and was guaranteed delivery on 7/7/19 here we are and I have half my furniture and no mattresses and an sleeping on the floor on my new home. I bought a clock in store for $100 and brought it home and the hour hand is broken. My mattress was scheduled to be delivered today between 9:30 and 3:30 and here it is 4:02 and still no delivery for some reason it has been canceled on there end. They delivered my dresser es and side tables on the 7th bit broke one upon delivery and now even though they told me it would be here today with my mattress now they are telling me not until the 14th very bad customer service they can come pick up there shit and I expect a full refund. I spent over $20,000 dollars with th
Decent store, the showroom can be a bit crowded with different styles of furniture but my only gripe is the following around the store by associates. That’s annoying if I need help or have a question you’ve already given me your name. I felt profiled. It made 1/2 a sense when I was told you get paid by commission, but geesh. If it’s that bad were you stalk your potential customers for a sale, find another gig.
The selection is great, salesman awesome, but it took over 2 weeks for half my order to be delivered and my accessories are yet to arrive. My tv stand and lamp was damaged and needed to be returned, but was replaced. The delivery person never said anything.the delivery employees was the worst! they walked in with dirty shoes on my new clean floor, scratched the tile and didn't clean up the mess!One man broke the poison rodent package in my living room and did not completely clean up the poison. whats worst the two covered the mess with my brand new sofa in front of my son and i! i have pics, video and a witness! i have two dogs and an 8 year old child. i still find until this past week still find the poison pellets in my living room.i haven't heard anything personally from a manager after reporting the incident to my salesman! i'm foing to escalate the incident to corporate, or legally for the incompetence and dangerous work practice of the delivery people! no one from the company appears to empathize, or care!!!
Love this place. Especially May she was greatly helpful. We took our time deciding and she was patient throughout. Thank you so much. Highly appreciated your time.
I just wanted to write a quick updated review. We now deal with Joanna or Johanna? UGH I really need to make sure to ask next time we go. We just ordered a new bed and Frame and it didn't disappoint, my husband loves it. I don't ..... well not yet anyways. I'm a creature of habit and not really loving it. They have a 3rd party to deliveries now and it seemed to be quicker and less stressful.
Low on inventory, sales people didn't want to wait on us . won't be returning..same ole furniture from last year
Muy mala atencion
Update: they did call me and tell me they have 1 coming in and it will be here next week. Thank you very much to the lady who called us back and helped us out. I'm leaving 4 stars though just because of all the hassle. I would give 5 stars for Patrice who helped us out. She was lovely and helped us pick out couches and a table. HOWEVER, when we went to pick up the dining room table (since that came in first), the warehouse told us you should take the first part of your couches since it could get damaged or lost in the warehouse the longer it sits. Made sense so we took the 2 pieces and were promised the last piece would be in June 28th. We called before we left to pick up the 3rd piece and they tell us "sorry, it won't be in until end of July". I said I would like a refund and we did not unwrap the other 2 pieces at home yet and that I would return it all in perfect condition. She said "sorry, everything is final sale and that's not an option. You should not have taken the first part of the couch". YOU'RE WAREHOUSE TOLD US TO TAKE IT!!! Of course we got rid of our old couch to fit the new one, and now I have half a couch that I cant set up without the last piece. . . . so thank you Ashley's for lying to us and for not taking care of your customer. A real disappointment.
May Gonzalez is the best sales person .. she was very helpful and she gave us lots of discounts ..
This place is absolutely ridiculous. I spend a large sum of money at this store. They were quick to take the money and everything went down hill after that. I have had nothing but problems after problems. They promised vouchers among other things and never ever followed through with anything. I do not recommend this store to any body. I was told by several other furniture store in the area this would happen and I was assured by Ashley that was not the case. Well that was a lie. Flat out lie. I never received everything and now I am not getting my items. This store gives Ashely the company as a whole an awful name. I might love their products but I will never ever purchase from them again. I will always recommend my family and friends against all stores. I will also ensure that they tell their friends of friends. Social media is something nobody can get away from and believe me money is nothing anyone should mess with when you work as hard as you do. Also customer service is key for any company and this is a poor example at this establishment. They can not help all they can do is make excuses with no resolutions.
I bought a living room set three years ago and made sure to get the extended warranty. They had to replace the loveseat once and now both the couch and love seat are completely falling apart. The extended warranty doesn't help anything! It looks like we bought super cheap furniture. I hate people coming over because I'm embarrassed of my living room. I will NEVER buy furniture there ever again.
After dealing with furniture that has manufacturing problems, Ashley Customer Service said my couch should be replaced. Problem is, they have quit responding hoping I’ll go away. I expected better service than what I’m receiving. I do not recommend purchasing furniture from them, regardless of the price point. Our couch and chairs leather felt silky soft. But the leather simply peeled away on one of them. Now I share my experience. If I can stop 500 people from purchasing terrible furniture, I’ve done my part to enrich society.
This is one of my favorite furniture places in all of Vegas, my girlfriend and I have been looking at fruniture stores for the past 6 months to figure out what we wanted for our house. We found what we wanted but we didnt buy yet, we were waiting for a sale because the 2 sets of furniture we wanted was over $6,700 before tax. We went back on Friday just before memorial day sales hit, and before the rush of the crowd. We were greeted at the door by a gentleman named Armando. He asked how we were doing and if we needed any help (Just like every other fruniture store). However I felt something different from Armondo, he seemed like he actually wanted to help us. My girlfriend and I are only 22 years old, so when we walk into a fruniture store or any restaurant we are treated like we dont have any momey to spend. Armondo treated us like he treated anyone else he would walk into, it was a nice change for once. He took pictures of the sets we wanted and said "the memorial day sales haven't kicked in yet, but let me speak to the manager to see what she can do." My girlfriend and I walked around for about 10 minutes and then we went downstairs, he found us and said "okay I have a great deal for you." At this point my girlfriend handled the rest because I had an important phone call to make for work, but when I got back a great deal was made and we got exactly what we wanted (I'm not saying what discount or price we paid). The manager was very nice and the entire process was smooth and painless. I've been shopping for fruniture with my family before and it never went this good. If you are ever shopping here I highly reccomend meeting with Armondo because he really does care about everyone he runs into.
Purchased dining table and chairs. Only to receive the table and 2 of the 4 chairs damaged. I was informed that Ashleys would give me call to reschedule. 2 days past and nothing. I decided to give the store a call. I was on hold for 20 minutes+ on two different occasions. I turned to google and found another phone number, that ended up being the corporate number for the Texas branch and they could not help or direct me to some one that could since they are franchise owned. Disappointing. Finally found Ashleys head corporate number. They connected me to the las vegas branch corp. after a long hold the line answered and disconnected on me. Disappointed AGAIN I recalled the corporate branch who had to connect me through their direct line with a lead. And my experience actually got worse when i finally got with the branch. The person on the line was unwelcoming and unpleasant . Turns out they no longer have the item and i would have to wait tell June 18th for item purchased on may 5/24. I was told it might come in sooner and that the person on the line would check and call me back to confirm and set up a delivery window. Two days later again NO return call. Poor follow up by a company. Shopping in the store and buying the merchandise was the only pleasant experience and that was actually just okay. The store is boarder line cluttered and depending on the section your in difficult to maneuver.
in the store they are nice to you and fun. then there were a lot of issues pushing our order back. first by a week, than another, than another... we ordered everything in the first week of November, didn't get anything till February. three things were missing from our order that were on the original recite but wasn't in the order anymore. this is where the bad rating comes from. after telling us that they were going to take care of the last pieces that we didn't get because of an issue on their end, and after all the trouble we were put through waiting for our 15000 dollars worth of furniture, they add another transaction of 530 onto our credit card with them without our knowledge. from this point on, all of our calls are ignored and sent to ashleys store company and they can't do anything about it. i disputed the charges on my card and they removed the charges that were done without my consent and now this store is sending me letters that i owe them money but they will not take my call.
in the store they are nice to you and fun. then there were a lot of issues pushing our order back. first by a week, than another, than another. . . we ordered everything in the first week of November, didn't get anything till February. three things were missing from our order that were on the original recite but wasn't in the order anymore. this is where the bad rating comes from. after telling us that they were going to take care of the last pieces that we didn't get because of an issue on their end, and after all the trouble we were put through waiting for our 15000 dollars worth of furniture, they add another transaction of 530 onto our credit card with them without our knowledge. from this point on, all of our calls are ignored and sent to ashleys store company and they can't do anything about it. i disputed the charges on my card and they removed the charges that were done without my consent and now this store is sending me letters that i owe them money but they will not take my call.
So I bought a furniture set last year and Rosa helped me. She was really great and patient. Furniture was delivered and the guys got it up in no time. Lamps were in back order but no big deal. The rug that was sent was the wrong one. Still no biggie. A new one was sent, however, it was sent to the wrong address so had to have another sent. Just a few mishaps that one could overcome right? WRONG. Fast forward to this year. I had called to find out if they had a particular bedroom set and in the king I was told yes and I spoke to Laz and he quoted me the price. So I March on down to the store, ended up buying a different set than what I had originally called for pricing on. So I ordered the bedroom set set up delivery for February 5, February 3 I get a text message saying that some of my furniture is not in. Reschedule for another day then another, finally I went and got my money back, but I had to keep the night stands because they had been delivered. I'm not going to order from them again. I ordered a new bed for RC Wiley and had great service and quick delivery
Great customer service but I found the same Ashley bedroom set at another store for $ 2000.00 less and free delivery and install.
We went in on Sunday, browsed around and got helped out with what we where looking for by Terrance. He was great, very honest and helpful. We are looking forward to delivery of our new living room & bedroom furniture.
Quality furniture at great prices
Great furniture and service.
It's a great place
I would give 5 stars for the sales associates who helped me. Last week i bought sofa set from them. . it was same day delivery. . but the. I realized its so big to our small living room. I called the customer service the next morning and told them about my issue. . they dont wanna exchange it. So i told them to speak to a manager and then finally they want me to reselect my sofa. so after talking to them the manager talk to me and said i can come anytime to pick my new furniture. And yes we did yesterday. But i ask them about the delivery and they said i would pay $69. 99 for extra and they will get my old and deliver the new one, which i wouldnt mind. Atleast they gonna exchange my big sofa. So we went there yestrday the other manager said they never annotate anything that i talked to the manager in there. I told her about not wasting my time going there if i never talk to the manager and customer service, and the. The girl beside her told me that i talked to her , finally after 15 minuted of figuring out who i talked to,, So what happened is i choosed my new sofa which worth $100 more to my old one and then they told me that i need to PAY $280 FOR MY DELIVERY!!! Like WTF. . the manager told me that i have to pay $70 additional since i paid $120 for the first delivery. . THEY CANNOT STAND THEIR WORDS. I KINDA UNDERSTAND THEM FOR HAVING AN EXCHANGE BEC I WAS SALES ASSOCIATE AND WORKED CUSTOMER SERVICE FOR 4 years!!! BUT THEY HAVE THE WORST ONE. . im not gonna come back here again!!! IF I WERE YOU GO TO OTHER LOCATION.
Cool
We got our first couch here, it is the best decision we ever made! It's so comfortable and we just want to lay on it all day! Definitely worth the money! Lamonte and Brittany helped us out, Lamonte was patient with us and it was his only third day working. Would definitely recommend him! Ask for Lamonte when you go. He is not pushy. And he listens to what you want and does not try to sway you to buy something that you don't need. Thank you for your customer service Lamonte.
May, thank you SO MUCH! She gave us a REALLY GOOD DEAL so we couldn’t stop choosing furniture !!! We didn’t have any plans to stop here but we are so glad we did !!!!! May and Jo were super nice, very professional and helpful!!! Thank you guys so much!!!
May helped us a lot ! We needed a lot of furniture , and she gave us advice, show us a lot of staff, and give us the best deal in the city . Definitely will come back here ! Nice atmosphere and professional staff. Ask for May to help you
May is an amazing sales agent! So quick so efficient A +++++!
The salesperson was friendly. That's the only good thing I will say. I chose what I wanted and she told me it would be delivered 5 days later. When the receipt prints out it has a delivery day a month later but she said to ignore that the only thing that I would receive in a month is the back order table everything else would be in a 5 days. Five days later I've yet to receive a call confirming the delivery so I call the store. I was on hold for 40 minutes!!! When somebody finally answered she tells me the salesperson isn't supposed to give me an earlier delivery day and tells me all my items have different arrival days. She tells me she will have my salesperson call me once she arrives. When she failed to call my husband calls the store and is again on hold for 40 minutes, long enough to drive there while on hold. He speaks to my salesperson who tells him she never told me a different delivery date and gives my husband different dates than what the receptionist had told me on the phone or that she had told me the day of the sale. When I went to ask for a refund the following day the cashier tells me my cash refund has to be approved by corporate and can take 4-6 weeks in arriving in check form which the original cashier failed to disclose. So the salesperson lies, the receptionist lies, and the cashier fails to disclose important info. Would you want to do business there? Probably not. You are better off going anywhere else. Consider yourself warned.
Good service
The best service ever. They went above and beyond.
Things were not nice with this company they didn't do any follow up with me and I was very disappointed with the people in the office and the manager will never purchase anything from them again.
Good customer service. Couch came when expected. Love the look of it and sofa bed is comfy.
Just be careful and do not purchase the protection plan because their customer service is really bad. i sent them pictures and told me that it is covered and then the technician said it is not... they will find an excuse for doing anything
Vianey was amazing helped us out with all our new furniture needs! Definitely will be coming back for some more stuff soon! She was very friendly and had lots of patience!
I had a great experience here at this location. Mainly because we had a good sales representative in John Chavez. . . he was very helpful. . . not overly aggressive. . . and very patient with us. . . he worked to get us the best possible deal he could offer. . . I literally came out of there with a bedroom set, dining table, couch, etc. . . all in one day. . . if you want the best service go see John Chavez. . .
Vianey was amazing helped us out with all our new furniture needs! Definitely will be coming back for some more stuff soon! She was very friendly and had lots of patience!
🤗
im very dissapointed. we bought a couch february 2019, they told us that they discontinued the product because it wasnt too popular. so they were selling it in clearance for a very good price. i remember asking them if there was any problem with the couch they said absolutely nothing. they also told me that because is clearance i have to pick it up they dont deliver. we rent a truck and went there to pick it up and the workers said that they re going to loaded to the truck. even though we had people with us. we asked to be there with them when they load it (they didnt like that idea too much) and so we were there with them. first thing you see , they are throwing our pieces in the truck like is trash. result? they broke one of the legs of the couch. the fun part is that i asked them to fix it and they were giving me attitude and and sooo much hard time. even though i purchased insurance they werent willing to help me with that either. is April right now i still dont have the leg replaced , also i called about 6 times and 2 of them i was physically at the store, they keep acting like they are helping me but i didn't see that help yet. they are saying that they are having my phone number wrong or my name number wrong,or the insurance people dont answer back their emails. to much hustle. i wish i never buy anything from them. this is ridiculous . im almost about to repay the couch and they are still dealing with the damage they caused to the furniture.
Good
Got me a nice bedroom set
Super bad customer service. Walked in and told her about our problem she sends us out side the guys outsides sends us back inside. Please communicate with your coworkers. It's not my fault you don't like your job
The furniture I purchased fell apart during a move from an apt to a house , my bedroom set is Black Lacquer & its fading g at creases , my headboard was leaning g aganist the wall & we grabbed it to move it upstairs & it slipped on the tile floor & 1 post broke off we got steel anchors to drill it back together , it's so unsteady now
May G ,was realy helpfully and tolk her time to help us find the perfect table set for ur home ! Great person to help you choose the right n better peace .
(Translated by Google) I was clutching shopping in this store and I loved the treatment that gave me a girl she has a very good way to serve is very charismatic her name is May and would love she always care for me (Original) Estuve asiendo compras en esta tienda y me encanto el trato que me dio una chica ella tiene un muy buen modo para atender es muy carismática su nombre es may y me encantaría que ella me atendiera siempre
They sold me defective furniture and when I was trying to resolve the issue, no management to be found!
First time here ! First thing as soon as we walked into the store we were greeted by May. She is super friendly and was quick to help us find exactly what we needed, and by “us” I mean my wife. She helped us get a great deal, and I’m super happy about that ! Thank you May, we will definitely be back for our future purchase !
May at Ashley Furniture got us a great deal, better than what we could’ve imagined. Left with a bedroom set, dining room set, and a sectional + ottoman. We will definitely be returning. We were just supposed to be looking. We’re first time home buyers and needed to furnish our new home. Glad this was our last stop today. Thanks May! -Liz and Fabian
DO. NOT. SHOP. HERE- this has been by far the most energy draining consumer experience. I went to this store on 2/24/19 to look for a dresser. I was in town visiting family and I live in Los Angeles. I picked out a dresser and spoke with Rodney the so called "manager" and he assured me they would be able to ship my dresser to my home. He paired me with a very nice rep, she was new to the company, and she tried to help me. She came across many road blocks and wasn't sure how to ship my items so she then had the store manager Johanna (I believe that's her name) help me. She came over and finalized the sale once again reassuring me how easy it would be to transfer the sale to a local store and have them ship. I let her know my nearest store is the Burbank location. Ok done. . . seems simple enough. . . WRONG. I have been tirelessly trying to get ahold of anyone at the Las Vegas store that would help me in letting me know when my items will be shipped, or let me know the status of my items and who I can follow up with . I have called and asked to speak to Rodney many times he says he will call me back and then doesn't. I then called to speak to the store manager and she hasn't reached out to me. They wouldn't even give her email to contact her as if she's an elite member of the Ashley's furniture team and cannot speak to a customer. So now, my items are at the Bakersfield CA location over 100 miles from LA and they are saying they can't ship to me because it's too far. If I want to cancel the sale I have to go in the store to do this and spend 2. 5hrs out of my day to drive there. No one has offered an apology or compensation for all of the mess that I'm enduring. PLEASE READ THE REVIEWS never ever ever buy from here. They are liars and do not care about you once you've purchased an item. Non of the managers here are of a managerial caliber. They are overpaid sales associates that are not equipped to handle customer concerns but rather brush it off to the next person or leave you on hold.
May has the best customer service. She made my husband and I selection of two recliner chairs so easy. I would recommend her to anyone stop by Ashley furniture on MLK and ask for May she is the best!!!!!!!
Came in here and Patti was awesome! We got such a good deal on the couch I was looking for. The couch was in 3 days later also. Great service
Worst buying experience.... At first John the floor sales associate seemed genuine and caring on our first visit. We were just looking at the time. We needed up returning 3 weeks later and asked for John again unfortunately he was not in and so we worked with Tracy. Tracy said she would help us until John came in. We added a few stuff to our order when we spoke to John the first time. John finally came in and Tracy handed over all the paper work and notes as to what we wanted. When it came down to buying/paying John stated we were all set to go it felt like he promised everything he said he was going to do. Handed our papers and that’s was it. So as we were driving off I look at our paper work and it did not included the dining table that we told Tracy to add in which she wrote it down to add. So we called Tracy and she assured she would call us back to have it fixed. Of course waited two hours and no call. It was already 2pm. So we called again and asked for John. And John had no idea about the dining Set and said he would call us back. We also removed a furniture piece. Of course no call back. It was already 4pm that day. So we ended up walking in to the store and of course the furniture piece we asked to have removed was not removed. So they removed it. It’s almost delivery day and the message stated we had to pick up a few items. Which John clearly stated that everything would be delivered so we spoke to a customer service agent. And stated that’s what was listed and we would have to call back the store. So again we drove back to the store and they fixed it in store. This was just horrible. Agents failed to call and spoke a big game about what they were offering and what they were doing!
Awesome staff! Especially Patty! Thank you for being so kind and helpful. You really put a smile on my wife's face
DO NOT GO HERE!!! If I could give them a zero I would. Check out Yelp reviews to truly send how people feel about this place. I am shocked this place is still in business. I purchased over 3k worth of items. The day of delivery in January they delivered everything but half of my couch was not even the correct piece. It went back on the truck as did one of my pillows I purchased because it was thin as paper. My items were rescheduled for delivery about a week and a half later. I waited 5 hours and they NEVER showed up! I had to have them reschedule again and they were going to send the wrong couch both the time they didn't show up and this time. So I told them to bring the correct couch. They rescheduled AGAIN. Finally the couch shows up but not the pillow. I contact them and they say they have to order it because the warehouse does not have it. They say they will call me when it arrives. They never called. I waited 3 WEEKS for a pillow! Each time they said they had it and to come pick it up at their store even though I paid for shipping!! They kept forgetting to mail it out to me. Finally I receive the pillow. IT IS THE WRONG ONE. Completely wrong pillow. They told me to come back to the store and exchange it! After I waited 2 months after my initial purchase of items (It is now March) to receive what I paid for. I had to contact corporate. They told me it was ridiculous and that I should not have to drive the far distance the store is located from my home just to return a pillow and waste my gas when I already paid shipping. I got to keep said pillow and corporate ordered my correct one and said it would be here 5-7 business days. I am currently waiting for it to arrive, however the corporate worker ordered it within seconds of me telling them. I was also on hold for 1 hour and 16 minutes but when they finally answered the issue was resolved in less than 8 minutes. DO NOT BUY FROM THIS AHF STORE! Total disrespect and ripoff. I honestly can't believe how this went. I had been in contact over a dozen times describing to them the issues and exactly which pieces and SKU #'s everything was in order to receive my proper products. They tried to give me store credit at first. HA. I said no because why would I want to go through this again!? I ended up getting my shipping charges and $100 (that was the store credit offered) back on my card. AFTER negotiating with the worker to ask their manager 3 times to approve it! Terrible experience.
If I could give them a zero I would. I purchased over 3k worth of items. The day of delivery in January they delivered everything but half of my couch was not even the correct piece. It went back on the truck as did one of my pillows I purchased because it was thin as paper. My items were rescheduled for delivery about a week and a half later. I waited 5 hours and they NEVER showed up! I had to have them reschedule again and they were going to send the wrong couch both the time they didn't show up and this time. So I told them to bring the correct couch. They rescheduled AGAIN. Finally the couch shows up but not the pillow. I contact them and they say they have to order it because the warehouse does not have it. They say they will call me when it arrives. They never called. I waited 3 WEEKS for a pillow! Each time they said they had it and to come pick it up at their store even though I paid for shipping!! They kept forgetting to mail it out to me. Finally I receive the pillow. IT IS THE WRONG ONE. Completely wrong pillow. They told me to come back to the store and exchange it! After I waited 2 months after my initial purchase of items (It is now March) to receive what I paid for. I had to contact corporate. They told me it was ridiculous and that I should not have to drive the far distance the store is located from my home just to return a pillow and waste my gas when I already paid shipping. I got to keep said pillow and corporate ordered my correct one and said it would be here 5-7 business days. I am currently waiting for it to arrive, however the corporate worker ordered it within seconds of me telling them. I was also on hold for 1 hour and 16 minutes but when they finally answered the issue was resolved in less than 8 minutes. DO NOT BUY FROM THIS AHF STORE! Total disrespect and ripoff. I honestly can't believe how this went. I had been in contact over a dozen times describing to them the issues and exactly which pieces and SKU #'s everything was in order to receive my proper products. They tried to give me store credit at first. HA. I said no because why would I want to go through this again!? I ended up getting my shipping charges and $100 (that was the store credit offered) back on my card. AFTER negotiating with the worker to ask their manager 3 times to approve it! Terrible experience.
Have been using Ashley Furniture for years and am always happy with service. Our sales associate Renee is knowledgeable, honest, fair, and a pleasure to work with.
BEWARE !!!!!! PLEASE READ OUR TERRIBLE EXPERIANCE WITH ASHLEY FURNITURE. THANK YOU. We purchased our furniture on January 11 and still do not have our complete order. It was promised the first week of February. The salesman Oscar was nice but not much help after that. He is aware of our delivery problems. The only thing he could do is give us website to complain too. Which I never got a response from. I called Jordan from the delivery services for help with finding out when the rest of the furniture will be available. He said he would call me back with an answer in 2 hours. Never got a call back. It's been over 4 weeks ago. Thanks for the bad service Jordan. The furniture that was delivered we had some problems with it. One of the worst problems was with our bedroom bench. There is a big gap in one of the wood joints. You can fit a quarter in it. A technition from Ashley came out to check out all the issues we had with the furniture. He did a great job on the upholstery work but was terrible with his woodworking skills. The bench was not fixed and now I have glue smeared on the face of it. I asked him about it and be said he does not have anymore time to spend on it and I would have to call customer service and schedule another repair appointment. I called to speak with a manager at the MLK store and was told Rosa was busy with a customer and she would call me back. Again never got a call from Rosa. Terrible customer service Rosa. I filed a complaint with Ashley furnature. com on February12. Never heard from them either. Also on February12 I spoke with Stephanie in customer service and she told me the technician put in the computer that everything was fixed. Stephanie asked me to send her pictures of the work that was not complete and she would show them to her manager and call me back. I sent her 7 pictures. Then sent them again a few weeks later because I never heard from her. Again another Ashley Furniture employee who doesn't care to help the customer. To this day we do not have any answers when we are getting the rest of our furniture and when our furniture will be repaired. What a terrible experience dealing Ashley Furniture.
The lack of customer service is absolute mind-blowing. It's quite sad when you're standing at the customer service desk asking to be helped and the representative will tell you, the customer, who you have to call to resolve the issue. The issue was regarding phoning the other Ashley's store manager to get an authorization. It would have been faster, more convenient for the representative to have placed the call as they know which individual to get through while the customer, like myself, is bumped around from agent to agent and have to wait 24 minutes to speak to the correct individual. What is the actual purpose of the customer service section if the customer service representatives refuse to take at least five minutes to truly assist the customer? I'm shocked that the immediate reaction is to turn the customer away to get them out of the store. I'm disappointed by the individuals working behind the counter today, March 3rd at 1:00 PM. Due to the ambiguous delivery of words from the salesman, we were under the impression that an item was returnable. Sure I got my refund at the end, but I'm absolutely shocked that I had to do the entire legwork while the customer service agent literally sat there typing away and not making eye contact. As a customer, I do expect to be helped and treated well. As a customer who have spent thousands of dollars, I expect the customer service representatives to do the customer service work.
My order did NOT come the day is was supposed too AND when i called to track the order, i got 2 different delivery dates so i wasnt sure when i was even getting the couches! I waited 45min to speak to someone over the phone .
HIDEOUS company - the Rep LIED BIG TIME to me that the Bedroom Set was in stock - now TWO MONTHS later as we are still sleeping on an air mattress on the floor they will not answer my phone calls - stay the hell away from this company!!!!!
Best thing you can do is NOT buy anything from here! Walked in and a guy walked around the whole store telling us he wouldn't bother us. I appreciate persistence just as much as anyone BUT come on. This was the first store we started at, I've also reviewed the most recent one. The manager till this day NEVER ever reached out to us I believe her name Was Joanna? It's sad you can spend literally thousands of dollars and once you leave, you don't matter. I'd go anywhere except here, I don't think they care once they get their commission checks. I hope we helped someone's life by buying our sub par furniture. The problems were damaged property from their delivery staff ( they may not all work For Ashley furniture) I didn't know that ? The foot prints on my sons bed and the scratches on the table.
Tanisha was absolutely amazing. She was very friendly and tended to our needs while looking for a new couch for our new house! We greatly appreciated her throughout this process.
I would leave a zero if it was possible. I will never order from this company again. Their customer service is the worst I have ever experienced. The products are cheap and poorly manufactured and once the delivery guys leave your house you will not get any help from them. I'm selling this crap for a loss just to put this horrible experience behind me.
Horrible!! Do not buy from here! Got my bed had to wait a month for the base. Got all the bells and whistles spent over $3000. Upon delivery hole in the bottom corner, drivers said I can't refuse delivery and they note their systems and get a tech out!!!! Spent 40 mins trying to reach customer care! Never heard back! Finaly found out their is an appointment scheduled and they'll be coming to look at the bed! Whatever u do stay away from this company! Customer service is awful, spent over two hours trying to make a purchase and rep kept leaving and took forever to come back!spent another 40 mins on the phone! Other agents tried to push something I didn't want, and walked away when u said no to that type of bed! My advice GO SOMEPLACE ELSE!!!!!!;
Loved their selection and the helpful staff! Juwanna is the best and has helped me decorate my entire home, one room at a time and made it so simple. Go and see her and the collections they have, you won't be disappointed!!!
Good quality furniture but if they don’t have it on stock think about it twice because it will take forever I bought a dining table and chairs back on December 4 th pay for it cash They told me I could pick it up on January 19th or maybe earlier but i was called for a reschedule for February 6 then February 11 th then February 13 th this really sucks I'm crossing my fingers that do not call me again and change the date to get it at the end of the year
The salesperson was really nice but the nightstand I ordered had a usb plug in it so you can plug your phone right into your nightstand it didn't come with it when it was delivered I tried calling customer service and they said that in their record that the doesn't come with one I went back to the store check the dresser it had it on there. to date I've never received it and can't get anybody to help me. I love this buffet and sofa but I will not go back to Ashley because of a simple USB plug they have on the showroom floor on the nightstand but I never received it.
Tracy assisted us as we were looking for a rug for our living space during the holidays in which they were out however she stated due to the unsatisfactory services rendered by Ashley's she spoke with manager and will give o e out of good faith. Once we got home and unrolled the rug it was found to be used and filty. When tried to contact Tracy o. Her cellphone she never responded. POUR SERVICES RENDERED
Don't shop here they have the worst customer service ever no one knows anything no one has any answers they suck everything about them sucks. Go spend your money somewhere else. It has been taking them 3 times to reliever a bed set and they still can't seem to get it right. Waste of time and money.
We came in and Anita C. greeted his with a warm smile and kind words. She let us do our shopping g around and when we were ready with questions she did an amazing job of helping us quickly and thoroughly! She made our experience here top notch. The only person was customer service checkout did not ask to see ID when we handed her a credit card to process a large payment. But an overall experience. Thank you Anita :)
I visited Ashley on 1/24/19 in search of living room furniture. After walking around for about 10 minutes a woman finally asked me if I could use some help. I was on my way upstairs to check out that inventory. Her name is Tracy Shalit and she was great! Her professionalism and product knowledge was amazing. I told her what color I was looking for and she led me to some great options. It was like I was shopping with a friend. I found the perfect set & cannot wait to get it. I am in the market for a bedroom set as well so I will definitely contact Tracy to ensure that she is working before I go in. I live in walking distance of an Ashley, but I will take the 10-mile drive to be able to work with Tracy again.
They helped me get within my budget great place
Horrible experience!!!!! Do not buy from here, you will never be able to speak to a manager to go over an issue or in my case issues. They only hand off $100 gift cards; can’t use the card towards a bill. Doesn’t matter if you schedule a delivery, they will change it and they arrive prior to the time frame they give you. It can be an issue for people with a work schedule. They offer to ship mattress protectors and they will note it on your invoice, but you will have to continue to call to find out when it’s in stock and to pick it up at the store. A part of the furniture was damaged when delivered and now I have to wait longer to get it fixed, I noticed they is damage to another piece of item delivered, but was told a tech would have to come and see it.; that wasn’t scheduled!!They won’t forget to send a bill late, but they will give you what you what on their own time.
Good furniture
Got a new mattress and bed (headboard, footboard, side, etc). Roger was very nice and worked out a great deal. Delivery was scheduled today for 7am-11am. Got an automated call at 7:08am letting me know it would be around 30 mins before they'd arrive. Got here around 8:05am. The men set it up quickly and were very nice. Overall it was a great and easy process and would def recommend this store. Laying on my new bed now and its awesome!
After years of restless, uncomfortable sleep my husband and I decided to splurge and buy the split king set with adjustable base. What a great decision. We are gratful to Roger and Johannah for their patience as we contemplated how to accomplish this major purchase. They were able to put together a great package with extra items for us and terms that fit our budget. Thank you both for everything!
After having to go to 3 different computer terminals to purchase 2 wall hangings was INSANE! It would have been so much easier to have purchased online. Will say that Mallory was very helpful though. She was great!
May and Adriana were amazing!!!!! They didn’t rush or pressure us to buy anything. May took her time with my husband and I- we were indecisive and nervous. Adriana came with reassurance that she would do her best to make sure we got what we wanted. We ended up buying a beautiful couch and bed frame- all within our budget!! Thank you so much ladies!!!!!!
I first want to thank May in just greeting and offering her services to us. I had just went the week before to the Henderson location. There was 3 sales personal on the floor NOT assisting others, i couldn't get there attention, NOTHING. I took my business else where. She assisted me without any hesitation. I should her what I wanted and took me right over and got me financed within 20 minutes. I was so pleased with her services and returned next day for more furniture. Thanks again May and Adriana for your time and knowledge of the store products and getting us what we wanted, they definitely have my business.
We were in the market for couch. Went to this location and were greeted by Rickie. He gave us the layout of the store and whats upstairs and downstairs. He was always close enough to be there to answer any questions, but let us have our space which we really appreciated. We left with a great new sectional and ottoman. 5/5.
Extremely Smooth transaction and great price.At least sales persons are not fallowing you in the store :) Great job excellent service.
Had a great sales rep Roger!!! Tons of sales people on the showroom floor- unfortunately that is the only place you will receive adequate service! Furniture was delivered and set up this morning 01/11/09. They left without testing the drawers that they just set up and they are NOT working / installed properly. We immediately (30 mins) called in and was told they cannot come back out till 01/22 ??????????? Completely unacceptable! When I called into so called "customer service" call center - I was on hold for 10 mins before someone picked up, at which point I asked to speak with a manager and was placed on hold for going on now 8 additional mins while the person "messaged" the manager. I am still on hold now as I write this review...... Update - "customer service manager" John in Glendale Az basically said he cannot do anything and his response was "understand that you agreed to our "NO RETURN POLICY" Disgraceful!!! ** DO NOT PURCHASE FROM ASHLEY* * FURNITURE - THEY DO NOT STAND BY THEIR PRODUCT AND KNOWINGLY DELIVER BROKEN MERCHANDISE AND REFUSE TO CORRECT THE ISSUE IN A TIMELY MANNER.
I've been doing business with this company for over 8 years. I've always had a good experience and never had any issues with them. Unfortunately, that is no longer the case I bought a white dining table with matching chairs that is worth $1,400 and when it arrived, they did not mention that it was "rustic vintage". I'll admit I probably made the mistake of not focusing too much on the small details on the corners of the table making it look as if it is a used table and the chairs have the same look to them and this was due to my eyesight not being the best. I called them right away while their workers were setting up the table. That's when my daughter brought those details to my attention. Ashley HomeStore did nothing to rectify this issue. I even told them that I wanted to switch the table with a different one that was worth $2700, therefore it would be a win/win situation for everyone however that did not happen due to their poor customer service and inability to fix one little problem by switching the tables. All they offered was a $50 gift card that can be used at their store only lmao! That was extremely laughable and disrespectful at the same time. I won't do business with this company ever again and I suggest any of you that are looking into this store, look elsewhere.
Good people, great vibes
KC helped us find the perfect mattress and find a bed frame 👍🏽
Wonderful place
I love buying from Ashley !!
Casey was the best helper in choosing our living room furniture! He made our visit so easy 🙂
Customer service the best of the best from front door ask for Anaita will help you and all your needs
Stephen is awsome so helpful. Thank you for your help Stephen
Had a really great experience shopping at Ashley's, the sales associate Chris Silva had the patience of Job, found a great sofa and kitchen table for a great price. Excellent customer service and care is really hard to find. Great job, keep up the good work .
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months^° with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.