Ashley Store | Las Vegas, NV 89117

Multiple delays and delivery issues. Sales rep Ben lied to us . No one at the store ever answers the phones , all help routes to the Philippines. Awful experience dealing with store manager David and sales manager Marisela

Came in here to purchase a dining room table on 11/10/24. Saw one I liked and the sales lady said that if we buy today it is $100 off with every $1,000 you spend plus free delivery. Went home measured my dining room and came back to purchase it. The sales lady said it was $100 off per $1,000 spent plus free delivery only if you get the 5 year protection plan. We called her out on it and she took the price display, told us to wait and went over to the main desk. Made us wait 10 minutes and came back with an iPad telling us how much we were saving. I had a photo of the price display and the math did not add up. I also went on the Ashley Mobile app and it was cheaper on the app even if I was paying the additional $99 for delivery. Do not shop here, sales people are dishonest. Better to go in and look than purchase on the mobile app or website.

You never provided items that I bought or tried to assist me with getting what I bought and wanted. It has been more than 4 months since I tried to purchase. Refuse to communicate with me.

Nicolette And Long were very amazing nice helpful and genuinely just the best people ive met in the furniture space. go to them if you need help with anything

Would highly recommend NEVER to shop with them!

Items nor delivered when they said. Items missing from delivery. I never received the gift card I was supposed to receive as thank you for buying so much

Eva you are fantastic ❤️ thank you very much 😊

Very quick set up and professional!

After having 4500 worth furniture delivered to my house, the couch has a lighting defect and is not as comfortable as I remembered in the store. When I returned to the store, the manager said I waited to long to inform them about the defect. It was only 5 days. The manager was rude and blamed me for not informing them sooner and saying g his hands were tied. Customer service (the escalation department) was even more rude. No help at all. I would definitely reconsider where you purchase furniture as the customer service after the purchase is horrible.

I ordered a sectional and the system was down so I went the next day to pay for it and chose my delivery day. On that day, they came with a wrong section. Went to the store to let them know. Got it all straightened out and then it took over 2 weeks to get the corrected order due to “new system issues”. The sales rep ordered the wrong pieces and it seemed as if Ashley was in no rush to correct the mistake. I was highly disappointed. And you can’t call in to the store, I had to keep going in to question the status of my order. Very frustrating experience.

I waited 5 days to pick up my end tables from the warehouse where they were not ready for pick up. Only to pick them up in a box. If I’d known I had to put them together myself I would NEVER have bought them from Ashley.

Great looking and comfortable chairs. Only thing is out of the 3 chairs and one loveseat the lumbar function is not working

Unable to deliver my complete new couch ordered since 9.15.24. 3 attempted delivery & each time, last minute advised still missing 1 or 2 pieces vs per Ashley store advised that all pieces to be delivered same time. Shame on local store manager & minimal communication & effort to intervene with own warehouse & customer. Waiting for my cancellation request of my continuous incomplete couch delivery. 3 times- too much wasted time & ran out of patience with Ashley & local store manager.

Went into the store purchased 2 kids bed sets one was ordered bt the sales lady completely wrong. Delivery was a nightmare had to refuse twice due to wrong bed frame being delivered and damaged mattresses. All said and done took over 2 months to fillay get delivered. Customer service is the worst I have EVER delt with will not be returning. I only wish their was a 0 star

I’d give no stars but that’s not an option. After waiting over a month and 3 different delivery reschedules for my table set I have no updated information on when I will receive it. I have tried to cancel the order all together at this point but they are being extremely unhelpful and won’t give my money back. Terrible service I would not recommend anyone going to an Ashley.

Eva you are the best extremely talented and patient excellent customer service and great taste no pressure at all thank you Marisela too I will be back only for you thank you very much

Ashley furniture has a great selection and good customer service.

Very nice

Customer service - rude Furniture - cheap

It’s amazing. Thank you to the sale representative helping me pick and discuss furniture options. Sorry but I can’t recall his name. Went in about 2-3 months ago. Gosh memory.

David and kathy were amazing on guiding us and giving us discount on our purchase!! More power to Ashley Sahara branch🙂

Eva. thank you so much and service a patient and amazing taste. Thank you for helping me to find the right furniture for my new place. I will always look yes for your service thank you.

(Translated by Google) Eva very good attention (Original) Eva muy buena atencion

Very good. Fast, efficient, and helpful.

(Translated by Google) Eva excellent job, very patient and friendly. (Original) Eva excelente trabajo , muy paciente y simpática .

The worst experience. Tried to cancel order for my parents who are elderly . Called on October 6th 2024 to cancel. They failed to cancel called again October 21 was told it was not canceled although they saw it was cancelled or a request was made but not canceled failed to refund my parents their money even though my father went into the store. What a bunch of idiots. Still not resolved. I’ll be calling again to see if I can get someone with a brain to figure this out. Update. A young lady who should be made district manager contacted me by email and has brought this crazy town issue to a close.

Nicole is the best dhe helped get me the couches and helped almost decorate my living room

Update - lied to AGAIN and told rest of furniture would be delivered today, but only part of my order FROM A MONTH AGO was delivered. Now I'm out of pocket MORE CASH to tip delivery drivers. And then I get the rest next week. So THIRD round of cash to tip drivers, so they don't lose out for you selling garbage you don't even have. Thanks for completely ruining my experience of moving to a new city and getting all new furniture. We will not be spending another dime at Ashley. Wish I could post negative stars I don't know where you stole a 4.6 rating from. The delivery driver was well aware of this continuous problem with Ashley. Liars. I was promised delivery in a week, 2 for backordered items. 3 weeks later and all I've received are 3 pieces of a 5 piece sectional and no table or chairs. If they had been honest about delivery I would have gone elsewhere but I guess they knew that. Now I'm stuck waiting or trying to cancel. Never again.

Eva is very helpful and patient.

Eva is very helpful. Fun very pleasant and super easy , patient and nd make me feel a VIP customer also to David, Kena, Maricela for everything. I will definitely come back.

This is mainly for their credit. They say it is a soft credit look but IT'S NOT. Right away it hit my credit report as a hard inquiry. Be aware

Sondra

I just moved to Vegas and went here to find a couch and a Mattress for my new apartment. Eva was informative, patient, kind, helpful, responsive, and overall fantastic. She is a wizard when it comes to knowing her customer’s needs and desires. Her recommendations were affordable yet luxurious. Additionally, they deliver your purchases for a reasonable rate and in an efficient time frame. I cannot recommend Ashley and Eva enough. If I purchase anymore furniture Ashley will be my first choice for a store and Eva will be my first choice for assistance. Great price, great product, great service!

Eva helped us find exactly what we needed ! Great customer service 👍

Sales person was very uninformed about many aspects of items. Would mix up facts...Ended up buying at another retailer.

Eva is the greatest! So very helpful. Very accommodating too. Thanks 🙏

(Translated by Google) Eva helped me with ideas to decorate my living room. Very attentive, kind and patient. (Original) Eva me ayudo con las ideas para decorar mi sala. Muy atenta, amable y paciente.

Eva was very helpful and knowledgeable. She was willing to answer any questions we had.

Eva is awesome, thank you for working with me and finding the right set for me!

(Translated by Google) Excellent service, clean, many specials Opportunity for everyone (Original) Exelente servicio, limpio, muchos especiales Oportunidad para todos

Eva greeted us as soon as we walked in. She didn’t hound us like most places do when we walk in. She allowed us to walk around and someone else tried to swoop in to grab us. She actually made the shopping experience fun for us. I usually get stressed out and walk out. Well, look who’s walking out with 3 mattresses that we wanted, on top of the adjustable baseboard that we weren’t planning on getting (but it’s what I secretly wanted lol). Thank you for being the best Ashley sales rep I’ve ever dealt with. She even helped us with budgeting and working within our means and not trying to focus on commissions and running us broke. 😂 I recommend working with Eva if you can 😂

Eva was so patient in taking my orders . The fact that the company branch just switch to a new computer system , she spent the day with me and not stressfull . Thank you Eva .

Eva was an amazing experience. David Smith and Marisela also super professional great experience and make me feel like home. Thank you very much. Amazing team 👏

Great experience at Ashley! Ask for bond, James Bond!

We were told the furniture would be delivered on Sept 14. I called that morning only to be told either the sofa or love seat had to be ordered. So after removing the old furniture, we ended up sitting on the floor til Sept 21. Why sell the furniture & not make sure it's in the warehouse before the sales person sells it. I love the furniture but what an inconvenience they caused us. If there's a next time I will look elsewhere

Thank to Eva I was able to quickly and efficiently fine what I was looking for, For my new apartment! Completely satisfied with her kindness in helping my furnish my new living room! Highly recommend coming here! Will be back for future purchases!

I went to Ashley’s today to buy a dinning room set. The sales rep James was extremely helpful and efficient. He was able to answer all my questions. The process took less than 20 minutes. I will definitely go back to make other purchases. If you’re in need of furniture go to this location and ask for James.

Eva was our sales assistant She was vary helpful and really nice..we will be coming back. Thank you

Eva very helpful patience NO pressure at all on the contrary very informative fun a very pleasant experience for sure i will be back to see Eva

Eva was a pleasure to work with. She was extremely patient and no pressure tactics!

Eva was wonderful. Showed us all our options of sofas that we were looking for.

Eva. Did a great job she was very helpful and patient.

I came into Ashley Store and James assisted. He was professional, friendly, and patient. Jeremy was phenomenal omg and store manager.

Sondra was the best sales rep! Extremely happy with our shopping experience here at Ashley's!

James and Jaz were a tremendous help finding our sofa. They ensured the process went fast and smooth. Thanks a bunch!

Walked in and was greeted by James. He helped us pick the perfect dining table for our family’s needs! Answered our questions but also let us look at our leisure! Would recommend him!

Went into Ashley to look at furnishings after making an appointment with Eva, who I purchased from previously. I wasn’t ready to buy just yet and Eva suggested I could call her with my order when I was ready. I did that, ordering over $2,000 in furnishings. Two of the five items I ordered were on back-order, but the main pieces, sofa and mattress, were in stock, and delivery was scheduled for the day I moved into my home. I didn’t hear from Ashley the day before or the day of scheduled delivery, so I texted to Eva. Six hours later, on the scheduled day of delivery, I heard from Eva that there’s a problem. There won’t be a delivery, and she didn’t know when the delivery would be. I explained that I’m no longer in a hotel and that I have nothing to sleep on. She actually told me that she’s more upset about it than I am! Due to the unprofessionalism and disregard for not informing me of no delivery and not knowing when a delivery could happen, I cancelled my order. This began debacle number two. Ashley refused to issue a refund immediately, instead saying they will issue a refund but first they have to establish an internal case! What? After two days of this, I finally had to file a dispute with my credit card company. Ultimately, the refund was issued, but I shouldn’t have had to file a dispute. Ashley had no right to hold over $2,000 against my credit card limit due to their internal processes, and who knew how long it would take them to go through their processes! Ridiculous way to conduct business. Caveat emptor!

Eva and Nicoleta were awesome! Very friendly and helpful. My family enjoyed the whole experience. ❤️

Eva was a great help

Eva was very helpful and nice, i am very happy with the whole experience.

Fantastic, patient, and very helpful!

Wonderful purchase. Thank you Sondra!

Customer service is great! Marisela was super helpful and patient with us.

Eva , you are the best !!!!! If it wasn't you I was about to leave without buying nothing. Thanks for awesome customer service!!!!!

Outstanding long was extremely helpful!!!

Eva was AMAZING ONLY DEAL WITH HER. We got a great deal I’m very happy. This is a great store run don’t walk to get quality and a good price

Eva was the best! She showed us so many deals and helped us pick out the right couch for us! We may be coming back for more furniture in the future.

Eva helped me with my kitchen dining set . I got my order . Where are you efficient.

Excellent customer service- Dianne is very professional and got us what we wanted. Thank you

(Translated by Google) Eva, thank you very much for being so kind and patient. Very professional and I will only return to buy only with you. (Original) Eva muchas gracias por ser tan amable y con paciencia. Muy profesional y solo regresare para comprar solo con ud.

Went to Ashley‘s for some new furniture today Labor Day weekend 2024 got a great sales person Dianne Munro that answered all my questions and was picking out things that she felt would work well together. I knew she had a good sense of design. What works well together, Colors and textures I was impressed five stars pleasure to work with and highly recommen

Eva was very helpful and made sure we were taken care of. Thank you Eva for the excellent customer service!

Eva was amazing, very helpful!

Fast, easy and well priced.

Eva was very helpful and knowledgeable

Kathy was very helpful with my shopping experience

(Translated by Google) Eva, thank you very much for your very kind attention, very good person and I will definitely look for you again and recommend only to you. Thank you very much. (Original) Eva muchas gracias por su atencion muy amable muy Buena persona y definitivamente la volvere a buscar y recommendation solo a usted muchas gracias

Horrible! Don’t come here or to any Ashley’s furniture! Bought a lot of furniture last year got told to buy warranty for our furniture! All for what their expensive furniture doesn’t last! We had a kitchen chair break they made my husband submit a request to replace one leg on the chair that the wood literally split. And the pictures aren’t “good” enough! So now it’s pulling teeth to get one chair leg replaced! You’re better off going to Costco!

Eva was excellent!

Eva was a great help in finding what I was looking for! Will definitely refer my friends & family!

James was the professional person

Thank you Marisela! She helped us purchase a brand new dining set hassle free! I appreciate her staying the extra 20 minutes past closing for us to figure out delivery and everything as well saving us from making a trip back another day! So happy with my purchase and cannot wait to receive my dining set. Thank you again!

Eva was fantastic. She was very helpful and worked with our budget. We highly recommend her.

We came into Ashley’s furniture looking for practically everything, living room set, bedroom, & kitchen. Eva helped us immediately and was very polite. She was extremely patient and helped us find exactly what we were looking for. If you’re looking for furnishings and come to this store, I would definitely look for Eva.

Eva was very patient and knowledgeable. She made the shopping experience fun.

Kathy was amazing at helping us find exactly what we needed and so helpful!

Eva Was very helpful and professional

Eva is very pleasant and patient. My experience was enjoyable and stress free.

Eva

James and Eva are soo so amazing! Great customer service very helpful after months of shopping around we got the table with them and can’t wait to use it!

Amazing service!! Beautiful furniture and super organized. Along with reassuring employees, mainly from Mr. Long and Jordan were amazing helps in the purchase process!!

Everyone so helpful here! We found the perfect couch with the help of Long and Devin !! We are moving to a new house and they made this process so much easier for us. Thanks to Longs amazing information and Devin’s support with choosing a couch and finalizing the purchase they helped us very much !! Thank you Ashley Store :)

James did an amazing job! He did not waste any time on finding what we needed. We needed a very specific size and color so we have been looking for a while now… He did his magic!

Kathy is so friendly and helpful when I come and set up my bedroom, living room, and the dinning room. And this place has enough choices for a new home furnishing.

Eva was great and very helpful

Eva is extremely nice, good advice in design, patient, very pleasant and helpful always make me feel like a millionaire 😀 and VIP. Thanks for your amazing assistance.

Bought a table and bedroom set 7/4, bedroom set delivered with a chip and nothing but problems trying to get that figured out. Finally gave up on that and was told I would be getting a $100 refund for the problems with that. 7/11 cancelled the kitchen set. Was charged for that and additional $99 for delivery. Went to the store, multiple phone calls finally got the refund for the kitchen set. Didn’t get the $99 delivery free that was never used, or the $100 the manager at the store stated I would get. Don’t shop here!!

Great experience shopping for the whole house with Kathy Anderson at Ashley Furniture!

Awesome Job Devin and David! Love the customer service and Devin went above and beyond on assisting us on picking the right furniture for our new home. They are recommended highly and you should seek for them!

Devin and Eva made it an experience in purchasing our furniture pieces. We asked for bottled waters which they don’t offer however Devin, going out of his way to buy us some sodas. Talk about hospitality experience. Kudos to your team!

Eva was an excellent salesperson. We enjoyed our experience

(Translated by Google) Eva took good care of me (Original) Eva me atendió muy bien

I was in the Ahsley Store today August 4, I was loocking a bed for my son an James is a great guy he help me a lot and with James help together with my family que take the right decision, Thank you so much James for your help.

Eva was great and so helpful

Eva was very helpful and patient. I am moving to a new apartment and needed several rooms of furniture and she kept looking for just what I wanted. Plus the delivery was is in a few days. Excellent service.

EVA THANK YOU SO MUCH FOR BEEN SO HELPFUL TODAY .. YOU REALLY MAKE ME FEEL CONFORMABLE CHOSING THE FURNITURE'S FOR MY PLACE..THANK AGAIN Giovanni...

Great sales representative..so nice and professional I received my furniture today as I was promised. I love this Ashley.

Eva was acceptional and help us get exactly what we needed with no rush or trying to over sell us

Eva and Marisela took great care of us! Ashley is awesome:)

Kathy and David were very kind and helpful with my purchase. I will be coming back to purchase the rest of my furniture!

(Translated by Google) Eva, thank you very much for your help and experience. Very kind and patient. 100% recommended. Thank you so much. 😁 100% pleased. (Original) Eva mil gracias por su ayuda y experiencia. Muy amable y paciente. Recomendada 100%. Muchas gracias. 😁 100% complacidos.

Dianne was wonderful for the whole process! Very inviting when we walked in and thorough with our coach needs.

Devin was super helpful throughout the whole purchasing process. I really thank him for his kindness and help.

Devin is awesome, very professional and respectful. We will come back to buy more furniture from him. He is very helpful , we are from California and he helped us a lot to create cart for us and have everything ready when we came here.

Devin was an awesome salesman helped us a lot.

Thank you James and Nichola for everything!!! James were patient with me and 3rd time is a charm. 🤗

Eva was great, she was so welcoming immediately and went into great detail about all the furniture my mother and I were interested in. She was great in creating a bond with us as well.

Eva great and very informative!

Eva the sales person was very knowledgable and helpful. My shopping was very easy.

Eva since the first day was extremely pleasant and super helpful funny and patient I will always only working with her because she makes me feel very special

Buyer beware… walked into the store, bought several pieces of furniture. They delivered them all to me BROKEN. The chairs were unsafe to sit on they were so uneven. I told them the same day that the order delivered broken and faulty. Their response to me was sorry all sales are final and they refused to let me EXCHANGE OR RETURN the items. This is a completely immoral operation and the very worst kind of customer service. They deliver broken furniture and refuse to speak to you and say too bad so sad.

Sondra was very helpful

Eva did a great job helping me find the right recliner

Dianne is one of the best. She knows how to interact with the customer. She is patient and understanding. She is knowledgeable in the trade

Eva was very helpful in guiding us through our warranty process. The protection plan was well worth it, when they couldn’t fix our couch we got a full credit!

EVA

Katherine and Marisela are awesome.. very appreciative of there exercise in customer service! Thank you Ashley for having great staff to help us consumers! 😃 😊

Eva was very helpful, patient, and knowledgeable. She made sure we got the best deals!! We’re extremely happy with our new bedroom set it’s beautiful. Only coming to Eva for our house needs. ;)))

Eva was the best! She was very attentiv. She found us everything we needed and was very patient with our needs. We are extremely happy with our furniture for our new house we will come back only to see her!

Eva was friendly and easy to talk to and informative.

Me and the wife came into the store and met a great sales rep, Diane, to help us find exactly what we needed. She was not pushy, very patient and gave us a lot of freedoms to shop around. We wind up buying two beautiful leather furnitures and we are excited and happy.

Devin is the best. He helped me to furnish my new crib in Las Vegas

Eva is the best

Eva was great! She was so welcoming and helpful answering all our questions!! Thank you so much!!

Sweet customer service and cute furniture. Eva was super kind and helpful, we had a pleasant time. We’re sure to come back :))

Eva was wonderful highly recommend!

Amazing service! Thank you James for giving us a 5 star service. Leaving with a dining table and sectional couch :)

Eva

Dianne was wonderful! Had a great experience! Highly reccomend!!!

James was amazing, his customer service is spot on. Very humble and friendly. Thank you sir for your help.

Came in to look at couches and was helped by James, he was very nice and showed us everything we were looking for with no pressure. 10/10 service an absolute pleasure of a visit.

Eva provided great customer services and personality!!! Stuck with us until completely satisfied ❤️❤️❤️

As always. , I find just what I’m looking for. Sales persons always helpful and I never have experienced a pushy type.

We went there to get some decoration for our house as we will have this week some visits. We select the decoration and coffee tables we wanted, the sales person Kathy was very slow ans I asked to be attended by someone else as she was also attending some other clients at the same time than us. When we were ready to checkout she claim our purchase back and it took another hour to her to complete something already done. The worst part was when she told us that our order will he available by the end of August as she never check availability dates as she was busy trying to do some more sales. It was the worst experience ever there.

Eva was friendly, knowledgeable and patient! I’m very glad to have worked with her. Can’t wait to get my new couches 🤩

Great working with Mr Long. Looking forward to our items delivery!

I called before I came. He said if I got there Friday morning maybe they could deliver Saturday. I got there when they opened Friday. I’m moving into an empty house. After I bought the bed and lazboy he said he couldn’t deliver until Wednesday. So I’m sleeping on the floor for 4 nights. Am I supposed to be happy?

Ava was fantastic!

Very helpful, able to get everything we wanted

Eva and Osmany were very helpful, highly recommend!

James was great! Super kind and helpful

We purchased the stupendous sectional and chair from Ashley! Diane was fabulous. She was professional, explained everything very well, and answered all of our questions. The whole experience was easy and pleasant. I would definitely shop there and with Diane again!

James was a great help and got me in and out of there just like I wanted!!!! What a great guy

Eva was very patient, helpful cheerful and even put up waiting for me after her shift to make certain that my needs were met with my purchase. I greatly appreciate the service and advice

Our order has been delayed after it was promised to deliver July 5th. Now no one is answering the phone and the customer service team has tried calling them 5 times. They advise the store can help BUT NO ONE IS ANSWERING!!! Update: We were told we would get a call back with different options by someone names Kenna or Kenia and we have not heard back. No one not even the email provided in the comments have helped our situation to make amends at their mistake. I would advise to go to Bob's or Living Spaces before going into Ashley's. On top of pushy sales people there's also employees who could care less if you buy from them. There was only one rep that helped and unfortunately gave us inaccurate information leaving us without a bed at a new place for 4 days. No sense of urgency to fix the problem and no offer of a credit for their mistake.

Eva is very helpful, professional and knowledgeable on the products as well as the pricing and discounts.

Purchased furniture with assistance from Eva at the Summerlin location and she was wonderful! Very helpful and knowledgeable!! Very patient with my dad and I.

Diane was awesome. Patient and willing to show us everything. We were in the process of moving and she stayed on top of everything. If you have a chance ask for Diane and you’ll be in good hands

I was in Ashley to get my store credit , Eva was so patient, creative and she gave me a lot of idea , thank you so much Eva for helping us and made our day

What an Amazing Store beautiful high quality furniture accessories and so much more Diane and Andrew helped me today what an awesome experience I love shopping here Outstanding customer service and can’t bet the prices

James was very attentive and showed us just what we wanted to see. We left happy with our choice in mattress.

James was great! He wasn't pushy, and made our day. Sent us home with good furniture.

(Translated by Google) Eva had a magnificent service with us, she was very patient and very pleasant, I recommend her 100%, it was a pleasure to meet her. (Original) Eva tuvo un magnífico servicio con nosotros , tuvo mucha paciencia y fue muy agradable la recomiendo al 100% fue un gusto conocerla

I went to Ashley Furniture for the first time and my experience with the store and it's employees was beyond my expectations. David Smith & Dianne were knowledgeable, Friendly and patient. I'm in the middle of building a house and I know now where I will be shopping to furnish our new home once complete. Thank you again for making this experience very easy.

Eva was very helpful with finding an area rug with me. The rug has already been delivered, a week early, and looks beautiful in my space. Thanks, Suzanne

Eva was amazing and very good at what we do

Osmany was wonderful and very helpful today. He wasn’t pushy and showed us exactly the pieces we were looking for! We bought a beautiful couch and he got us a discounted rate on a chair we loved.

Long Vo was very helpful, patient, not pushy and very friendly. He offered several different options and configurations.

Eva great job excellent service very nice and patient and professional

Saw an item I wanted from the website. I stopped by to see it in person and hopefully to purchase it in store. The store would only sell it if I had it delivered and the delivery fee was as much as the item was. I then order it from the website with free shipping to my house. Feel free to browse the store but don't bother purchasing from the "associates" here.

Bill Cruiser is awesome. Helped me tremendously and patient!!! First time purchasing here at Ashley furniture! Love it

Cory was absolutely amazing! She helped me pick out my dream bedroom furniture, a couch, and a dining room table. She was attentive and knowledgeable. Made my experience so exceptional! Can’t wait to get my furniture!

We have used the location twice and Kathy helped us she is really go at her work and very nice, great customer service over all!

Eva was really friendly and helpful, I appreciated the fact that she was patient with me and made sure that I was satisfied with my purchase. Definitely recommend, 10/10 experience.

Osmany is the best

Dianne was a great help, ready to assist us at every design question and show great options to help make our house feel like a home.

Dianne was great and very patient with us. Would definitely be back to see her.

James was the most helpful, and patient salesman we had. Lena was amazing and also helpful with my customer service needs to this is my go to store.

Eva very helpful found exactly what I needed

I do like the quality and price of this furniture.but recently they told me after I go to warehouse and pick up furniture myself ,I am not allowed to exchange or return it if there is no defect on the furniture.I remember three months ago when we purchased large pieces of furniture and they delivered to my home they still have 72 hour for exchange or return .don’t know why they have this policy .won’t be back anymore ,just for the new policy.there are more selection to buy furniture.like living space,walker,I don’t wanna take risk of buy it home but not match the style and throw it way.

(Translated by Google) It was a pleasure to have James serve us (Original) Fue una placer que nos atendiera james

We went to Ashley furniture and our sales representative Eva was amazing! Not only was she patient, but she shared a little about her love for traveling. The customer service was superb and it was a breath of fresh air, we didn’t feel as though we were being pressured to buy anything. Eva helped us when we needed and also let us have our space to look and decided what we wanted. We also met the manager David, he was great and really helped us out. Thank you all for your assistance , we love the new furniture!

Eva did very well and took care of me.

Osmany! Thank you for your valuable advice. I really appreciate your help and thank you for making me feel so welcome.

Long Vo assisted us in purchasing a bedroom set and love seat. His service was beyond outstanding. We will return when we need more furniture.

Eva was wonderful!! Found us exactly what we were looking for!

Service with a smile

Eva the best experience buying my new beautiful mattress. Thank you Eva for your patience and excellent customer service. Was super pleasant and fun. David the manager super nice.

Osmany was super helpful and friendly and efficient. I recommend anyone to deal with him and we will for sure next time

So many issues with getting what we ordered. Items delayed without any notice and they cancelled parts of our order we never cancelled in the first place. Have proven themselves to be unreliable multiple times. Won’t be back. Would give 0 stars if possible 👎

Eva was very helpful in helping me find what I wanted for my bed frame

Eva is awesome! Great sales person and got us exactly what we wanted.

James was extremely helpful. Made the whole experience a breeze and explained everything thoroughly. Highly recommend.

Their furniture 🛋️🛏️🪑 is overpriced and some are not good quality... Shop wisely

Osmany was a great help very well trained very professional got me in and out he is a straight g

Dianne was very helpful in helping us pick a dining set, even letting us mix and match the dining chairs to see what fit best with the dining table we loved. 10/10 experience overall :)

Eva did a really good job taking care of us, we are one of her clients and we can always trust her. She always considers what you like and how you like it! And she’s very patient, and fun.

James was the best. He assisted my wife and I and went over all the questions and product description. We really appreciate you. We will be back. 5 Stars for James⭐️⭐️⭐️⭐️⭐️

Katherine helped me find a beautiful sofa & love seat in the fabric and color I wanted. The price was reasonable and delivery is scheduled in 4 days. My shopping experience was fantastic thanks to Katherine and her knowledge of the stores inventory. I highly recommend her and the store!

Eva was fantastic. Excellent service

I had the best experience at Ashley. Dianne was amazing from the moment I walked in. Very friendly and sweet. Gave me information and gave me time to look. I found the perfect sofa set and I’m so happy!

Excellent customer service and great furniture selection. Osmany provided superior customer service, was helpful, knowledgeable, patient and friendly.

Beautiful store, great customer service

David provided 5 star costumer service!!!

I had a wonderful experience at Ashley furniture store working with Osmany. He provided the absolute best customer service experience and was very patient!

Eva is very nice and pleasant. She find what we are looking for. Thank you so much Eva

The sale person Eva was a sweetheart and she help every step of the way. Eva is a person of heart and very humble. Eva was very attentive to our need and never put pressure on us. I suggested that if you need to purchase any tope of furniture or decor for the home Eva os the one to speak with

Eva was very helpful and kind. 5/5 star recommended her to help with furniture needs.

Eva was fantastic...helpful and very patient..see her highly recommended

Our experience at Ashley was pleasant and very successful in finding everything we needed. The associate was experienced and so very helpful!

James went above and beyond to ensure we found everything we needed. He was knowledgeable and very professional.

Eva was great. Was very patient with us while providing great customer service

Great and efficient. James Helped us with our new table and chairs

James was so amazing speedy service. Ordered our stuff quickly thank you!!!

Services provided by Eva was great. She was so helpful and understanding to our needs

Went here today and bought a couch and love seat. Mr. James was very helpful and nice. Showed us a lot of options and very patient with us. Very happy with our purchase and cant wait for it to be delivered.

Neera was awesome to talk to. Helped us allot. Thank you

(Translated by Google) Eva is an excellent professional, she made me feel comfortable. He found exactly everything I needed for my new house. I'm very happy. Thanks Eva you are the best (Original) Eva , es una excelente profesional, me hizo sentirme cómoda. Encontró exactamente todo lo que yo necesitaba para mi nueva casa. Estoy muy feliz. Gracias Eva eres la mejor

James from Ashley Furniture on West Sahara location helped us sealed the deal on the sofa and chaise that we are looking for quick and smooth. When you go in ask for James, he will show you around and make it easy and hassle free! Thanks so much James! See you again and again!

James was very helpful. We purchased a bed set and he catered to us throughout the whole store for 2 hours while we browsed. Great customer service

Eva was great and very helpful at showing us around the store and finding a great deal!

Osmany is very wonderful and respectful he explained everything about the mattress.

Osman was a very great salesperson and very funny.

Osmany is a great salesperson and definitely very respectful young man.

Eva was exceptional, great customer services, knowledge of the product.

(Translated by Google) Eva Thank you very much for your attention and patience and Dianne too Both very professional and excellent service (Original) Eva muchas Gracias por su atención y paciencia y Dianne también Las dos muy profesionales y excelente servicio

James was an amazing person and helped us find everything we need with ease

James was amazing and helped us get our whole bedroom set. Not only was he helpful, he was very personable. Thank you James!

Osmany helped us and was very attentive to our needs

Eva was very helpful and friendly!

Katherine, was awesome, extremely helpful in helping me get exactly what I wanted, and also helped me save some money

Very helpful and knowledgeable. Shonda made our purchase simple and helped us get a deal on some pieces and the delivery.

Wonderful lady Eva ! Thank you so much ☺️

James was very helpful. First he asked us to make sure what we were looking for and after that he took us to the right furniture. He explained everything with details about protection plan, sizes, fabric and how comfortable they were. My husband and I we both walked out very satisfied.

Excellent sales people Cori was the best she was very professional and nice

James at Ashley Furniture exceeded all expectations! From start to finish, his expertise guided us through finding the perfect pieces for our home. Not only was he knowledgeable, but his friendly demeanor made the entire experience enjoyable. Our furniture looks stunning and is of exceptional quality. Thanks to James, our living space feels transformed. Five stars all the way!

Very detailed in information. He's a keeper!!!

Eva She Is Very Halpefule And Pasante

Eva was very patient with me. Eva spent 3 hours helping me find all the right furniture pieces for my new home. She was very helpful and honest. 10/10 customer service. Thank you!

Dianne Munro was a huge help, and made the process very easy

Sondra was a great sales lady and was totally helpful.

Sondra was wonderful to work with! She helped my husband and I make the right decision on our dining and living room set. Our delivery timeline is reasonable and the quality of the furniture is great. But the reason we bought here was because of the customer service, we loved Sondra and her great service!

Eva was friendly professional and made the shopping experience enjoyable.

My mother-n-law is moving from Seattle to Vegas and wanted new furniture for her house. She had a budget in mind and was hoping to find everything at one store. When we arrived at Ashley, we were greeted by Osmany. What a fantastic Salesman. He was extremely patient, knowledgeable and not pushy! We truly had the best experience at Ashley and can’t say enough great things about Osmany!

James our sales agent! Was outstanding

Cory was the absolute best in every way! She was very patient and very knowledgeable. She was able to answer every question and was very polite the entire time! Cory has helped my family before while visiting and each time is a wonderful experience! We will definitely be returning! Thank you Cory!!!!

Eva excellent service and great sense knowledge of decoration very patient I am super happy with my purchase thank you Eva

Eva was fantastic with us while we were shopping for a bed! She greeted us well, and took us straight back to the right section to pick one. She listened to our needs and helped us find the perfect mattress and bed frame. Thank you!

Osmany did a great job helping us. Very patient and spent hours with us explaining everything. Would highly recommend!

Osmany was very enthusiastic and helping, even when i was being indecisive about my options he stayed and helped me out.

Eva was very helpful great sales person!😃

Everything was perfect

Great customer service

Shonda was amazing! Very attentive to my needs and patient.

Neera was a great help..And the whole staff was very friendly.

Sales Katherine Stephanie la mejor lots of knowledge and super nice person.

Eva approached us just after entering the store. She gave us plenty of time to wander.When ready, we let her know. Friendly, knowledgeable, no pressure. Fun to work with. Kudos to Eva.

Neera is amazing! Our second time shopping with her!

Sondra was very helpful finding us out fire place stand. She was great!

Great service from Eva....recommend fully. Will be using her for future services. Thanks!! Alot of patience, knows here info and very great!

Katherine was pleasant and extremely professional , understanding of needs of customers . She wasn’t pushy and gave us space to look around and she has beautiful manners .

**Ashley Furniture Summerlin Store Review** From first impressions to final purchases, my latest visit to the Ashley Furniture store in Summerlin proved to be a journey of unexpected turns, ultimately leading to a highly satisfactory experience, thanks largely to a remarkable young sales lady named Katherine. Upon entering the store, my wife and I, dressed casually, initially felt somewhat overlooked. This wasn't our first visit; over the past three years, we've furnished nearly our entire home through this location. Still, the initial reception—or lack thereof—by some of the staff momentarily dampened our spirits, as it seemed a subtle judgment was being cast based on our appearance. However, the atmosphere shifted dramatically with the arrival of Katherine. Her approach was refreshingly genuine and devoid of any preconceptions. With a warm smile and a helpful demeanor, she immediately made us feel welcomed and valued. It's rare to encounter someone who delivers service with such grace and professionalism without a hint of judgment, and Katherine's attentiveness was a breath of fresh air. It wasn't long before the store manager, David, stopped by, further ensuring that our needs were being met. His courteous interaction was another plus, reinforcing the store's commitment to customer satisfaction. Additionally, the support staff, particularly Kenna and Karla in financing, were equally impressive. Their efficiency and friendliness complemented the high level of service we received and made the entire process seamless. Despite the rocky start, the visit was ultimately great due to Katherine's exceptional customer service, David's attentive management, and the amiable assistance of Kenna and Karla. This visit underscored the importance of giving every customer the benefit of the doubt and treating them with respect, regardless of first appearances. Thanks to them, we left the store not only with the items we needed but with reaffirmed loyalty to a place that, in the end, has consistently served us well.

During my few visits, I was greeted so kindly by James. He was extremely helpful and polite. He made the experience enjoyable, seamless, and memorable. Never was overbearing or over pushy for a sale. I highly recommend going to him for assistance!

Eva she is great 👍

Eva was absolutely amazing. She welcomed me with open arms and showed me exactly what I was looking for. Thank you Eva!

eva. she was very helpful with making a deal with a reclining chair we worked out a deal and it was fantastic. and were able to buy your service great thank you

Great costumer service. Eva, thanks for your help.

James from Ashley Furniture at 92 West Sahara is amazing. Super friendly, attentive, professional and knowledgeable. Was a true pleasure doing business with him. He made our experience wonderful. Truly looking forward to doing business with him.

Very kind. Let us change our minds a lot!

(Translated by Google) Eva gave us very good, very patient care and thanks to Eva we have the bedroom we dreamed of and we are very happy with our purchase, thank you very much Eva (Original) Eva nos dio una muy buena atención muy paciente y gracias a Eva tenemos el dormitorio que soñamos y estamos muy felices con nuestra compra muchas gracias Eva

Had a wonderful experience shopping at Ashley furniture more specifically with Marisela and Long! They made it a fast and easy experience! Thank you

Ashley on Sahara is the best store in town. Marisela and Long are the most amazing SAs and incredibly patient. They make it happen. Go see them for all your furniture needs.

Osmany Nerra and Carlos from acima were the absolute best. They took their time to accommodate my needs & help me find exactly what I was looking for !

Wonderful store, a wide selection of furniture available, sales person Cory was very nice, professional and knowledgeable. She immediately guided me through selecting the needed furniture for my living room.

Neera helped us so much! We were able to get a full living room set for a reasonable price with fabulous customer service. We will be back! Thanks Neera!

Neera was so great! Made my experience very fast and simple. Answered all my questions and I felt good about my decision. I found the perfect bed and at a really great price! I do wish the delivery was faster than a week out. Otherwise, really great experience!

(Translated by Google) Eva is an excellent salesperson and represents her company, very friendly. (Original) Eva es una exelente vendedora y representa de su empresa, muy amable.

Eva Great customer service very patient and helpful super amazing experience thank you Eva I will come back again and only with Eva

Eva was awesome, very personable and extremely nice thank you I’ll be back

James was amazing and took the time to hear our needs and showed us all options for what we wanted. No pressure to purchase the most expensive/popular items and really no pressure to purchase at all. In the end we got exactly what we wanted and are completely satisfied! Just hate the fact that some items will not be delivered for about 3 weeks...that was the only disappointment 😑 other than that...I will be back for our outdoor furniture soon!

I haven't been in this store for a while, what a difference, the upgrade to the new and bright looks of the furniture is amazing, as well as the service from Katherine. Thank you

Nira knows her stuff, she showed me only the sofas I would like and didn't waste any time. Osmany was a total sweetheart and Maricella was an honest manager, making sure I got exactly what I was promosed.

Osmany was a great help! He suggested alot of options and I will be coming back to shop.

Osmany is the best sales person ever thanks Ashley

Great service, amazing selection

Dianne was our sales associate and she was more than helpful in picking out my moms new sofa and very patient with the whole process!

Eva was amazing! She was very respectful and helped us every step of the way!!

James is real guy. We had great deal with him. Looking further future deals.

Eva was an awesome sales representative. Very attentive and helpful. I had a great experience here. Thank you Eva

I will not go anywhere else ever again as long as Cory is working here. I let her know what I was looking for and she took the time to show me similar styles until we found my dream couch! She allowed me to ask all the questions. She is quite an interior designer and I trust her opinions and recommendations! Thank you Cory!!!! -Miranda

Eva showed us what EXCEPTIONAL customer service looks like! Eva is patient, knowledgeable about the furniture we chose, and treated my wife and I with care and attention to details. We will be back and recommend Eva to anyone who needs help at Ashley!

Osmany was great! Showed me all my options and was great with me being so picky! Very kind and friendly! Would def buy from him again

It has taken months and many hours on the phone yo get them to honor their warranty. I've been stuck with a lift recliner on the raised position with the footrest stuck out in my small house for months.

Eva is the best! Very knowledgeable and ahowed us exactly what we wanted! We will definitely be back!

Very helpful and knowledgeable staff as I had good assistance from Eva and David, looking forward to receiving my new purchase shortly. Thanks again for great service.

Dianne was super polite and helpful showing me options and ultimately ordering a couch! 10/10

James was so great he had great service.

Eva was helpful in connecting us with a lovely chair. Thank you for your help, Eva!

Great shopping experience!! I purchased a dining set in the store. The staff was very friendly and helpful. Thank you Osman from Cuba!!

Dianne is the BEST!! She made my shopping experience a wonderful one. Dianne has an incredible eye for detail, and creativity...

Great experience, Great customer service from Katherine!

EVA was incredible. She helped me pick exactly what I was looking for and made the process so quick and easy! She was patient while I picked out a rug and lamp that would make the room all flow together. Ask for Eva when you come shopping, she’s a rockstar.

Osmany was amazing 🤩 and very helpful. Thank you so much . If you are looking for furniture ask for Osmany he will help you ♥️

Nerra was the best! =)

Kathy was fantastic!!!

Easy, great prices. A+

Sondra was very helpful and we got exactly what we wanted at a great price!!

Long vo

Eva she is excellent

Really good deals on quality furniture

Eva is nice and excellent customer service and very patient.

Dianne greeted me at the door on my first visit at the Sahara location. She was friendly and inviting. She was knowledgeable and helpful. She helped me pick the best fit for my family and lifestyle. After my third visit she was able to help narrow down the perfect sofa with the best pricing. Dianne made us feel like family and I will definitely return to shop with her in the future. Thank you Dianne!

Osmany was very professional, likable, social and made shopping for my new home a fun experience! We purchased a beautiful dinette set! Thank you Osmany!

James was amazing and his customer service was top tier 👌🏼 he was really patient and listened to what we were looking for, I definitely recommend coming in and asking for James! 😊

Osmany helped us the first we stepped in. Very helpful and friendly. A+++++++++

EVA was incredible. Very helpful and attentive. She helped me right away and was able to show me furniture that I wanted! It was as if she read my mind. Thank you Eva!

James’s did an excellent job helping with my Ashley furniture purchase

Thank you to Eva for making it super easy to find my new sectional A+

Eva was the best she wasn’t pushy. She was very knowledgeable about the products. She took her time with us and she even allowed us to go and look at other places before we came back the next day to buy exactly what we wanted. Ashley furniture is the best and I highly recommend them to everybody.

Hans was a great salesman today. As soon as I walked in, he made sure he gave all info I would need to make a wise decision. To be honest, I wasn't even thinking about purchasing today! Lol. Only wanted to look...However, after browsing the store, with him periodically checking in on me, I actually decided to buy a beautiful leather sectional. I got approved for financing which made life even better!! This is my first experience at Ashley Stores, and Han's was a great representative. I'm sure I will be back to purchase a bedroom set soon.

Went into the store looking for wall decor, the only thing the representative sales person cared about was her commission and how much I was spending at the store. I had to personally get the wall decor from the Walls my self cause she said she was to fragile and couldn’t do it then make me take all the arts to the back counter and while I was waiting for some manager to proceed with the sale she wanted to sell me more stuff even thought she knew I was only interested in Wall Decor. She finally gave me my receipt and didn’t even offer help to take all the Art Canvas I bought. She didn’t even walk me out to the front of the store. Then I couldn’t open the main door and another sales man young guy offered help to open the door. Horrible experience at this particular store! Just Horrible!

James Narssa was absolutely great to work with! He was very knowledgeable and provided great customer service. Store 9200

Marisela is a person who is wonderful to work with and I had a great experience! Very knowledgeable with answers for all my questions! I would always ask for her when ever I had a need!

Marisela is amazing and provided the best customer service I have ever received in Las Vegas. She was wonderful to work with in the purchase of our new living room furniture! Thank you Marisela!

Excellent customer service from Marisela!

James at 9200 W Sahara is amazing. Get your furniture here

Osmany was great! So helpful and knowledgeable! Than you!

Osmany was. The best 👌 ever I was indecisive but hi make may day

Employee was super helpful and knowledgeable!

Eva was a great assist with unexpected furniture shopping.

Osmany was phenomenal! Very personable and informative.

Eva is very nice and professional and patient person to work with she spent almost 1 hour if it was not more with us to make sure we can find the exact item we were looking for Ashly‘s furniture need sales person like her more in the store than having young unprofessional people

Osmany was our salesman and he helped us out with picking a bedroom set and was kind and informative

Very well taken care of.

STAY FAR AWAY. I have NEVER dealt with such incompetence in my life. We purchased a Tempur-Pedic mattress and a Tempur-Pedic Ergo ProSmart Base on 3/18/24, for more than $11,000. The products were delivered to our home on March 26. Within an hour of the delivery I called to report that the product was defective; the main box on the base and/or the cord are defective and the cord does not stay in. The delivery team returned to my home (after dozens of phone calls begging for someone's help, and being unable to reach this store AT ALL) and agreed that the product is defective. Within minutes of the bed being delivered and the delivery men leaving, we realized the adjustable base did not work. I called Tempur-Pedic and we were able to determine where the defect was. However, when I asked them to send a technician to fix it per our 10 year warranty, I was told I have to contact Ashley's. We have spent HOURS upon hours on the phone going back and forth between the two companies. Tempur-Pedic tells us to call Ashley's, Ashley's tells us to call Tempur-Pedic. We made it clear from day one that if the problem is not resolved immediately, we want to return the product for a full refund. Per "Ashley & Ashley Outlet Sales Order Terms and Conditions", that was stapled to our receipt on the day of purchase, "Please inspect your items on delivery or pickup. For No-Hassle Delivery + Assembly and Doorstep Delivery items, you MUST contact customer care at 1-800-477-0097 within three (3) business days of delivery if your item is damaged or defective, and we'll work with you to repair, replace, or pick-up the item..."When an Ashley's technician finally came to our home on Friday, March 29, he told us that we would need to contact Tempur-Pedic about the problem. I told him that each company insists it's the other company's problem. We don't want it fixed or replaced, we want it returned. The technician, Keith, ZIP-TIED the cords together under the bed, the $11,000+ bed, and told us that Ashley's customer care will get in contact with Tempur-Pedic's customer care to sort it out, and contact us. Later that afternoon we received an email from Ashley's stating that we must contact Tempur-Pedic to resolve the problem.I immediately contacted the Ashley's at 9200 W. Sahara where the products were purchased. I asked to speak to Marisela Lopez, the sales leader, who assisted with the original sale. I was told she was busy and the woman I spoke to took my name and phone number down. We never heard back from Marisela or anyone at the store.On Saturday, March 30, my wife and I went to the Ashley Store at 9200 Sahara. We immediately found Marisela, handed her all our documentation regarding the hell we had been through, and told her we want the product returned. She said she needed to contact her regional manager. While we were waiting Marisela came over and tried to tell us that the product could not be returned. We showed her the "RETURNS AND CANCELLATION" clause stated above and told her that is incorrect. We received a defective product and are within our rights to return it for a full refund and we reported the defect IMMEDIATELY. Marisela asked that we send her a picture of the zip-tied wires under the bed, despite the fact that the technician had taken pictures the day prior. I sent the pictures to Marisela and she assured me she forwarded the pictures and the documentation to her regional manager. We reiterated that we want to return the product for a full refund. When she called us at 5pm her tune had completely changed. She was insistent that products could not be returned, in particular, because it is bedding.We are still fighting to return these products. PLEASE do not shop at this store, or ANY Ashley's location, unless you want to go through this hell. I assure you we are not the first customers this has happened to, and we will not be the last.

Osmany is the best ever tanks

Sondra was amazing! I’d definitely do business here in the future! Highly recommended!

Financing is hard. Not possible, even with good credit. But the quality of furniture is number 1! Hans is a great salesman. I bought many times since 2001 and again yesterday. Ashley continues to get better and better! Look at the quality of the materials and the workmanship: the frames are not cheap pine wood, they’re metal frames in their furniture. I have 20-year-old Ashley furniture and it’s still really nice, although it needs to be fixed with new foam, one of my couches. I need to know how to buy foam to fix. It’s still a beautiful set ! I still I cannot tell you enough I will always buy Ashley and tell all my friends to buy Ashley and they will too. It is the best quality bang for your buck ever.!! We’re going back to buy another beautiful, sectional I can’t wait!

Osmany was super helpful and got us a great deal on a couch.

Osmany was very helpful

Eva was wonderful, super helpful and absolute pleasure

I walked right in to get help on an inquiry I had. Cory greates me as soon as I walked in and asked me if I had any questions, she handled all of my questions and stuck with me throughout my entire shopping experience at Ashley. Cory is so kind and friendly and she made this shopping experience seemless for me. I got everything I needed in one trip and in less than an hour. I am so glad I came to Ashley furniture store, I highly recommend this store and the location in Las Vegas! Great customer service and Cory was super knowledgeable of the product, never made me feel like a bother with my many questions! Thank you Cory & Ashley furniture store! I would highly recommend to my friends and family 😊

Eva was super helpful and patient helping us find just the right couches for our new home. she made our experience very easy and pleasant. if I could rate her a 10 I would've. thank you Eva

Long Vo has been extremely helpful and pleasant to work with! Helped with pricing, measurements and all things I needed to get my new home set up.

Osmany helped us find the sectional we wanted without compromising

James was fabulous and found me the perfect living room furniture

Had a very good experience at this store. Bought a sectional and a mattress. Long was very helpful. Ended up having to go back home to remeasure. Came back couple days later to complete the purchase. Long was not there and I was assisted by James who was just as helpful. They were both very friendly, pleasant, and professional.

Unwillingly Went to ashleys furniture but as soon as we walked through the door James made the chore seem like an experience. He did what he could to make us happy with jokes and great knowledge. We went for the furniture but will be back for James enthusiastic personality.

Excellent service, great quality profucts. My furniture will be delivered in two days! James treated with great patience and respect. Great experience 🫶✨

Osmany was good tanks Ashley

Hans was super helpful during the whole experience! I knew what I was looking for when I arrived and he showed me the various options I had to fit my ideal living room set. His knowledge in knowing which couch sets could be switched and swapped and altered was beyond helpful as that was a huge part of my decision. I will most definitely be going back when I’m looking for more furniture. Again, I couldn’t brag any more about Hans, so when you get there, ask for him!

Eva is so helpful kind and very professional Thank u so much Eva

James was an extremely helpful hand in helping my family and I pick out the next furniture set for our home. We never would've found our new furniture set without his help. Thank you so much James for being so kind and assisting us in our purchase. By far, this is the best Ashley Furniture location in Las Vegas!!

Eva is awesome she found what we need thanks!

Maricela is such an amazing person super patient works with you on what you want Such a great person and great service recommend her 😊

Great sales representative, Mr. Long Vo..!!!!! Thanks for your help… the furniture is excellent, the quality 10/10…

David kathy Eddie were my sales consultants. I had been watching an item online for weeks! Walked into store and asked. David immediately did his work on the computer and found in warehouse. Eddie showed other options in the meantime that were exactly what i was looking for. Kathy got my delivery scheduled to coordinate with availability ! All 3 associates were amazing and would definitely come back to!!!

Eva- I just purchased a beautiful dinning table from Ashley Store. Eva was our helper and she was very nice and understanding. Definitely recommend 👍

Had a fantastic experience at Ashley with the assistance of Kathy. She helped us with getting our new bedroom set figured out and had us enjoy the adjustable base “which we are getting”. Overall definitely would recommend friends and family to come here and advise them to seek Kathy to assist them with their needs as well!! Thank you!!

(Translated by Google) Eva has been very kind and professional in her service. He speaks 2 languages. Thank you so much . (Original) Eva ha sido muy amable y profesional en el servicio. Habla 2 idiomas. Muchas gracias .

Would like to say thank you to Angie Ramos over at the store on 215/Decatur. Amazing customer service. My selection was a great buy and worth the price. Go over and see Angie and Terrance for your next purchase.

Sahara/Fort Apache store. I went in thinking I wasn't gonna find the couch I was looking for. Eva met me at the door and asked to see photos of what I liked. She showed me a couple couches and then the 3rd couch was the one. Everything and more of what I was looking for. She was very patient and helpful. I was so close to buying a used stinky couch before I met Eva. She's truly an asset to Ashley Furniture and now my good friend!

Dianne was friendly, patient and knowledgeable. Great customer service.

Osmany is so amazing!!! Patient, thorough and knows his worth. I thank him for taking good care of my best friend and her new home decor purchases ❤️🤗

Today I came to get my sleeper sofa for my place and James did an excellent job by explain all details offered great customer service and professionals

Neera was absolutely wonderful to work with. She was super pleasant and very knowledgeable. Thank you.

Very sincere and knowledgable and helpful

Really good experience with Kathy help

James is the best!

James was very respectful and helpful when I went shopping here

James was an amazing helper! We didn’t think we would walk out with a couch today after looking for months but he made it possible and helped us find one that matched the exact color we needed! Will be coming back. Ashley furniture is lucky to have him ☺️

Dianne was instrumental in finding me the greatest price on cabinets that were exactly what I wanted.

James is awesome! The moment we entered the store, he made us feel like we were entering his home! Thanks for the superb support and making the purchase a great experience. We shall definitely come back.

I had a wonderful experience buying furniture with James’ guidance — he made a daunting experience with shopping much easier!

James, the sales representative provided product information in a professional manner. The search for the best couch was relaxed and with no pressure. Found a high quality couch with a excellent price.

Osmany great service tanks

Osmany was just awesome!! Can’t wait for my new loveseat

Thank you so much Eva for making my ashley experience so wonderful and quick. You knew exactly what I was looking for.

James was a an excellent help and was very patient answering all my questions.

Eva got me a great deal

James help us nice person and good service

(Translated by Google) Eva good service, I loved the attention and I will return later (Original) Eva buen servicio me encantó la atención y regresaré más adelante

David the Store Manager made shopping a wonderful experience today for us

Great place to do business. High quality merchandise. Kathy was awesome.

Great experience ! We were able to find exactly what we were looking for!

As a woman who has bought and furnished multiple homes I can confidently say I have never dealt with such unethical, incompetent, and dishonest men in my life. After signing on a new investment property I came to this store to get cheap furniture for the house. I had the entire house furnished within an hour but it took over 2HOURS to get me checked out. The sales person, Hans, promised I spoiled have the furniture delivered by the date I told him I needed it by. He gave me a delivery date for some of the furniture and told me I would get a call in the next few days to schedule the rest. I never received a call. After calling multiple people to try to find out where my furniture was I was finally told it would be at least two months before any of it was available. I went back to the store once again to try to fix the problem and Hans informed me that he couldn't get any of the furniture on the timeline that he previously promised but he would help me pick out furniture that would get in. After spending almost $10,000 more to get furniture in the timeline I needed, the order was still messed up. No box spring, missing fireplace/speaker feature, no lamps, and they put the furniture in such horrible places that the expensive recliners could not even recline all the way without hitting other furniture!! You could not pay me enough money to ever deal with Ashley furniture again.

James was very helpful and super fun and engaging

Osmany was very helpful! Nice place to shop :)

Dianne was great in helping me pick out a coffee and end table.

Osmany customer service was wonderful. When you go to Ashley Furniture, ask for him. You won't be disappointed.

James was the best he helped me Find the perfect set of real leather couches. He also helped me find the best temperpudic bed that adjustments to help with my back pain. Thank you so much again!

James is excellent! He helped us find the perfect bed

James made me a happy customer I will come and see him again Very helpful

(Translated by Google) Is any was very helpful and very kind, thank you for sharing your experience (Original) Is any fue de gran ayuda y muy amable gracias por compartir su experiencia

Kathy was amazing 🤩 and she looked beautifully stunning. So fly I bought 2 couches. Thank you!!!

Very professional

James was an excellent salesman, we had a great experience.

Hans Moaier was my salesman. Very helpful with my purchase. Thank you.

Had such a great experience here!! Definitely did not think i would pick a couch and kitchen table so quickly- but James was determined on finding something for us!! He was very polite and helpful, not overbearing like some salesmen can be. He was patient, listened to what we were looking for/not looking for and accommodated to our preferences/needs! We even picked out rugs for both sets and left VERY HAPPY!! Stop by here and see James for your furniture needs!!! :)

An awesome experience , I had a very knowledgeable service representative .

Paid nearly $4k for a sofa set just for the sofas frame seat bench breaking after 1 yr. No jumping was allowed on the couches so i just don't understand how it was so expensive yet unreliable. On top of this PLEASE DO NOT GET THEIR PROTECTION PLAN. I paid an extra $300 for it, under the impression I can get cleanings & what not however the protection plan tells me not only the stains i want to be cleaned aren't covered but the seat bench can not be fixed. I was lied to & fooled for money. Never again.

Eva made it a simple process, no pressure great sense of humor and was very patient.

Missing and damaged new furniture. 3rd party vendor for deliveries don’t know your order. Mess to clean up with debris from broken/damaged delivered furniture, not ok. Paying over $6K to deal with huge headache. I will not do this again. Customer service phone number is a nightmare. Like any new very upset customers want to speak with Philippines. I would never recommend anyone to be a first time customer.

Was greeted at the door. Sondra did a great job showing us options. Matching colors and we were looking for small dinging chairs as our dining room on smaller side. My main concern was finding color and looking for espresso colored legged dining chairs at a reasonable price. Delivery Wednesday so cannot comment on that service or if I’m satisfied but I think it will work for us.

Great customer service, we were looking to replace our current furniture of 20yrs. Kathy helped us pick out a few items that went together to create the look we were going for. Prices were great. I would recommend going to check out their selection.

Eva was awesome, she helped purchase my dream bedroom set. She is patient and knowledgeable. The experience was seamless and full

Variety of selection, reasonable prices, good quality, and most th important,frindly staff.

James is AWESOME!!!

Thank you James for your Assistance. Really appreciate it.

We’ve bought most of our furniture here because Eva has always given us great service. Getting the right furniture for our home takes time and a lot of changing our minds and she’s been very helpful and patient with us.

Eduardo Good man very Good salesman

Eva was really helpful and nice

Cora (Corrine) was very helpful Nice, clean store with lots of inventory.

Eva is the one who helped me look for a couch, she showed us a few and we found just one that we liked. It was perfect for what we expected we decided to leave the other couches. Thank you Eva for your help.

James is incredible! He is so personable and sold me quickly on a beautiful new couch.

Eva was very patient and very helpful assisting us with our purchase. Always a delight and bilingual. Gracias Eva

James was great!!! Very knowledgeable, very helpful. I highly recommend dealing with James when your ready to purchase any piece of furniture from Ashley.

The store experience was good. BUT, I had to call to change my delivery date two times with no luck talking to the service provided which makes me think it was in India, and sadly I had a hard time understanding them and both times that I called they said my order didn't exist, or their system was down and they would call me back, but they didn't. I finally had to call the Sahara, Las Vegas Store and they changed my delivery date with one minute.

Eva was very helpful with my shopping experience today and I left happy with a new reclining sofa on order

Sondra is a very honest and energetic salesperson who will take care of all the things you need! Go see her!

Ashley furniture offers diverse products for multiple styles! A store employee, Eva, was very helpful for my dad and I. She offered her expertise, patience, kindness and allowed us to explore at our own pace. Overall had a successful visit.

Amazing service Osmany! Thanks so much!

Eduardo was so helpful & great.

Had a wonderful experience purchasing Furniture for my new home from Eva. She is an extremely nice person and helped me with all my needs to furnish my new home. I strongly recommend everyone to see her if you’re in need of furniture. Thank you again Eva for a wonderful experience

absolutely the worst furniture buying experience. I purchased a sofa bed for my sister as a birthday present. i paid with my credit card and the order was to be delivered to her home in another city than the one I live. A week before the scheduled delivery she got a call saying they were cancelling the order because the name on the credit card did not match the order! It appears the real problem is they use AI for order processing and obviously a robot machine cannot decipher the details of a gift! End result is they cancelled the order and refunded my money leaving my sister without the much needed piece of furniture. Hardly the way to promote repeat business. This company obviously has technology problems . I personallyy would never even consider buying from them again but I now will give my sister the money and it's up to her where she buys the sofa. Hopefully from a more reputable organized company.

Kathy was great! Very helpful in getting us what we were looking for, she was thorough and informative and friendly.

Great service and selection!

Eva was great she explained everything to us ..super patient and very friendly. Very happy 😊

Great experience with James and the store. Highly recommend if you’re looking for furniture

Osmany is Amazing!!

(Translated by Google) Osmany was very helpful and super cheerful (Original) Osmany fue de gran ayuda y súper alegre

Eva helped me out a lot and she’s amazing to work with

We had a great experience shopping at Ashley home store. Cory was our sales representative and she was Amazing. She showed us all of the selections of leather couches that we were specifically looking for. She was pleasant and she did not rush us or try to sell us anything we didn't want. I would definitely recommend her to anyone who is looking for furniture. We were very pleased with the selection of furniture in the store.

Eduardo Was amazing, Patient and totally professional and Extremely knowledgeable. Thank you.

Osmany was great! Very helpful and made experience timely and efficient. I was in and out with exactly what I needed

Very helpful and personal sales experience with Dianne. She showed us several options and helped every step of the way. Update Post Delivery: Be sure you absolutely love what you buy. The staff DO NOT inform you that all sales are final, regardless of what you purchase. We have some issues with the quality of our furniture immediately after delivery and have had a difficult time resolving this issue. The automated phone queue is a joke... it takes forever to get a real person on the phone. We were hoping to resolve our issue at the store level, but it looks like we will have to get corporate involved and dispute credit card charges to get a satisfactory outcome: an exchange or return with full refund. Post sales experience is not good at all - once they have your money, good luck.....

It is an excellent store to get any furniture, the prices are according to the quality of products. I am proud of this store.

Osmany took care of us Great service, very happy

Friendly helpful staff. Assisted with answering all my questions.

Eva did such an amazing job helping us select our furniture for our new home. She was very patient, knowledgeable and has a great eye for style.

Eva was very helpful and knowledgeable. Understood our needs and Style. Very patient with us while looking and deciding

James was very helpful and friendly! I enjoyed my experiance.

Eva was wonderful and patient as we picked out furniture for a new family! Definitely will go back for future needs.

Dianne was a wonderful informative sales clerk. She understood everything that I wanted and gave me several examples. Would highly recommend her and the store.

Eva was excellent and pleasure to do business with. Recommend her to anyone.

Eva was great!! Very patient with helping me with my bedroom selection. Very thorough and helpful with walking me through all details.

Eva was fantastic and super helpful. Made moving to Vegas less stressful(:

Eva was wonderful!

Eddy has been patient. He measured the couch I wanted for me like 5 times . He even measured the carpet for me in the store . That is great customer service . Don’t forget Marcela . Always willing to help . I give this customer service 2 thumbs up

Diane was great. Very patient and provided a lot of selections that fit what I was looking for.

Sandra was very helpful and efficient in assisting me with my household needs.

We are so please we met Eva when we walked in to the store. She immediately helped us find what we were looking for, explained all the benefits we could take advantage of and we did it all in 30 minutes! Highly recommended!!

James was wonderful! My husband and I came in looking for a couch to fit in our new place and James was quick and super attentive. Very personable as well, 10/10 recommend.

Eva was wonderful helping us find all of our pieces for our new home. She was very knowledgeable and helped us find what was perfect for us. We also had our 2 year old with us and she was so good with her and patient and kind. Thank you Eva!

James was very helpful with selecting my furniture.

Great service and clean bathrooms and good prices

Eddy was AMAZING and took excellent care of us!!!! He was not pushy or forceful, but genuinely wanted us to be happy with what we got. Ashley is always such a positive experience and I love the products. We’ve purchased with them for over 10 years

Ben was very patient with good customer service

I stopped in out of the blue to look at some furniture. I was met by a wonderful woman named Eva. She greeted me with a smile and offerer her assistance. I did have an idea of what I was looking for but Eva made sure to ask me various questions to gauge what I was needing and helping me out. She was also very patient as I did go back and forth a few times on the sofa I was going to pick. . There was never any pressure to try and buy anything and she went out of the way to show me various sofa sets until I found one I liked. She also told me about a promotional offer of 10% off any purchase. So overall very happy with my visit and happy I was able to save a bit more money.

Eva . Thank you . You’ve been very helpful and we appreciate your patience with us !

As soon as I entered the store Dianne welcomed me and was eager to help! This was my first time buying furniture and I couldn’t have imagined a more helpful and insightful guide as I navigated the plethora of options. I had specific criteria due to the size and feel of my space and Dianne was careful to consider each aspect of my needs when showing me sectionals and beds that would work for me. She was kind and a pleasure to talk to! It felt like furniture shopping with a close friend even though this was our first encounter. So happy with my experience and the awesome couch I just purchased.

James was great and friendly. Professionalism at it's finest!

Need furniture? Make sure you ask for James when visiting this location. Such a nice guy, who is willing to go the extra mile to help you. He's knowledgeable with a great sense of humor, and makes the furniture-buying experience smooth and enjoyable.

Very nice experience thanks to James for his grat help

James was courtious, helpful & very knowlageable. Thanks again.

Mr. James was very professional dealing with customers plus he was so kind and helpful 👍💐👏

Amazing service and very professional team. Make sure you ask for James, he will not only get you best conditions but work hard on fulfilling your desires amd expectations. Love that guy! thank you again

James was very helpful and extremely knowledgeable and professional.

I stopped recently in to browse some dining room furniture, and met James who was extremely helpful and friendly. I will definitely be back for more pieces and look forward to working with him again!

James was most helpful and courteous to me. THANK YOU!

James was great, he helped me with my living room selections. 15/10 knowledge and selections! Thank you!

James is an incredible salesperson Thank you. .

James was very kind and helpful i will let all my family and friends ask for James.

James helped me so kindly....he has a lot of knowledge regarding furniture. I definitely consider coming back to store to buy something soon 😊.

Excellent customer service from James warda at this location.

Osmany did a great job and is very knowledgeable about the Ashley products

I was very pleased with the customer service and the help I got from Mr. James at this location I highly recommend it to my friends and colleague, Thank you very much.

James helped me a lot and he was very kind.

We had a great experience shopping around for furniture. James N was our sales guy he was so helpful and very knowledgable. Thank you James!

James was amazing, very knowledgeable and super helpful. I would recommend this store

James was fantastic, friendly and very knowledgeable. I will recommend him to my family and friends.

(Translated by Google) Osmany thank you for your assistance and good service (Original) Osmany gracias por su asistencia y buen servicio

James Warda Narssa is #1 The Best !!! salesman !!! Ashley Furniture is fortunate to have James work for them...he was very helpful and made us very comfortable in asking questions and providing answers to enable us to purchase !!!

Hans was fantastic, great suggestions, understood what I was looking for, and was super friendly! Thank you Hans.

Osmany has helped me a lot today when I was visiting this store and I will be back for sure.

James was very helpful and nice 😊

Osmany was helping me today tanks.

I like this location very friendly and recommend james he is very nice love to work with him

We works with some one his name James he is very nice and helpful I recommend him for any one need help

Osmany was very helpful and courteous and provided great and professional customer service!

We desperately needed a recliner of a specific color but Mr. Narssa paintbthe picture for another color to bring out the room. We live it and thank Mr. Nassau for helping us. You are an absolute wonderful person full of talent and energy. Thank you!

Had an amazing experience with James at Ashley's Furniture! His knowledge and friendly demeanor made furniture shopping a breeze! James went above and beyond to help us find the perfect pieces for our home. Great communication, excellent service – highly recommend! We will definitely be back for furniture purchases. Thanks James!

Osmany was a great help today , when I was looking for some items great advice on certain products

I am writing to express my utmost satisfaction and gratitude for the outstanding service provided by James, our dedicated sales associate at Ashley's Furniture. From the moment we walked into the showroom until the completion of our purchase, James demonstrated unparalleled professionalism, product knowledge, and a genuine commitment to ensuring our complete satisfaction. Definitely will go back.

diana did an excellent work

James has very personal experience,love him!

Stopped in and was helped by James! We bought an absolute dream sectional and could not have decided without his help. Thank you James!

James was very helpful 👍

James is doing fantastic job he is very knowledgeable and respected person

Mr. James Narssa made us feel at home. The amazing part of this experience is that James has great customer service, lots of knowledge, the energy was there, made us laugh and most importantly was very sincere. We were shopping around and still haven't decided what would be our fit, but definitely Mr. Narssa would be the one we would make business with. It is so important to feel treated important like we felt with Mr. Narssa. Normally went it comes to sales, all that matters is to sel you. But that was not the feeling we had with Mr. Narssa. We hope to go back soon and deal with Mr. Narssa

I dropped on to checkout new deals and was helped by a lovely gentlemen named James N. He is very knowledgeable on the selection and helped me quite a bit even though I wasn’t looking to buy that day. Thank you!

Osmany was great. He had a bubbly personality and made me and my sister feel comfortable as we were shopping around. Also very patient with us.

Osmany was very helpful and detail oriented! He took his time and was very patient with us! I would definitely return because of this service!

Cory was a great help in getting us a couch and new bed for our daughter. Very patient and supportive.

Moving from another state can be stressful. Picking out new furniture is even worse. Kathy was amazingly helpful. She found everything I was looking for and paid attention to the details. I will definitely be coming back for any additional furniture needs.

Osmany was great. Very friendly and helpful from the moment we walked in.

Osmany was a great to work with. He took his time and was very patient and informative! Amazing customer service!

Osmany was very helpful and polite! Thank you!

(Translated by Google) Thank you Osmany for your excellent attention (Original) Gracias Osmany por tu excelente atencion

(Translated by Google) very professional (Original) Muy profesional

Thanks to Osmany, excellent customer service…..Highly recommend.

(Translated by Google) This place is 💯 percent recommended. The best furniture store in Las Vegas. Here you will find what you are looking for. Good service and quality. Osmanyvivar (Original) Este lugar es 💯 por ciento recomendado . La mejor mueblería de Las Vegas . Aquí encontrarás lo que estás buscando . Buen servicio y calidad . Osmanyvivar

Found exactly what we need with great help from Osmamy! Highly recommend…..

It is very rare that I write reviews for businesses, but I was truly compelled to take the time to do so this time. I was assisted by James at Ashley Furniture who was truly such a pleasure to speak to! He was very professional, patient, and informative! Thank you for your excellent guidance and assistance, James!

Great experience. James was very helpful and had great taste. Highly recommend coming here!

Finally was able to get all the pieces we wanted. We waked in with some pictures of living rooms and were promptly greeted by James. We showed him what we were looking for and he showed us our options and what’s new. Not only did he help us find what we wanted, he made sure it was available. When it’s time to change the other rooms, we’ll definitely see James.

Thank you James Narssa for the great help with the furniture selection. I was anxious about getting furniture and you answered all my questions. I appreciate it. :)

Osmany is a great sales associate, he really listen to what you looking for and show you options. He is really nice and patient.

Osmani was a great help!

Osmoney was great

(Translated by Google) Excellent work by Osmanis, very professional, I was delighted, congratulations (Original) Exelente el trabajo de Osmanis muy Profesional, quedè encantada muchas felicidades

Osmanay was a rock start! Thanks for the help!

Osmani was really patient with me, and help me a lot with my purchased, thank you so much and I’ll be buying more with the best, thanks Osmani!

James was chill

James was amazing super helpful and really nice

James was super friendly and was extremely knowledgeable. He was patient and helped answer all our questions.

(Translated by Google) Wonderful Osmany, thank you 🙏 for your attention. (Original) Maravilloso Osmany gracias 🙏 por la atención

Sondra assisted me in my purchase of a power recliner. She was very helpful and knowledgeable and suggested several possibilities for me. She was a delight to work with and is a credit to your company.

James was very knowledgeable and helpful. Very patient waiting for me to pick.

James was very helpful and was able to find the table I was looking for. Excellent service

Great service, Mr. James Narsa helped me to find a beautiful sofa

Long is our sale person at summerlin location .He gave us the best customer service .

I had excellent experience and Mr James was very helpful and help me to choose lather sofa,

James was the best salesman I could’ve asked for. At first I couldn’t find what I needed in my budget but he went out of his way to find a deal that worked for me. He was personal, friendly, and had my interests at heart. I’ve done a lot of furniture shopping in my time and I’ve always hated it but this experience was a complete 180. Would recommend to any and everyone.

James is the best. Very kind and knowledgeable

James was very helpful and knowledgeable I will be back to deal with him ...

Osmany was fantastic and a huge help. I highly recommend you go see him for all your furniture needs.

(Translated by Google) Very good (Original) Muy bien

Osmany it’s an excellent person!! I really like his customer service!

(Translated by Google) Super pleased with Osmani's attention, he was very attentive, I was indecisive but he helped me decide on the item I was looking for 🙌🏻🙌🏻🙌🏻 (Original) Súper complacida con la atención de Osmani muy atento el, tuve indecisión pero me ayudó a decidirme por el articulo que buscaba 🙌🏻🙌🏻🙌🏻

(Translated by Google) Excellent service and knowledge in his work, I would buy again with the very efficient and polite person who gives confidence in his sale. (Original) Excelente servicio y conocimiento en su trabajo , volvería a comprar con el muy eficiente y educado da confianza en su venta

Osmany was extremely helpful and very patient

Came to this location to assist a friend moving to the area and was kindly greeted by James. He helped us through the browsing and decision process and we couldn't be more thankful for his help. He was extremely knowledgeable and patient. I asked countless questions and James patiently answered them all. Ask for James for your next visit!

James was amazing. He helped us with a great deal. Great salesman not pushy and very friendly.

James was super helpful! Helped us picked out the perfect piece.

Eduardo R is great and has a lot of knowledge 100% recommend. Made my process smooth, fast and easy !!! Will come back to him for sure. Thanks Eddy

Sondra was the best really appreciate her service would recommend her to family and friends

A lot of mattress selection at this location. Also, Osmany, the rep who helped us was very friendly and professional.

Osmany was a great sales rep. Very helpful and patient with us. Highly recommended. Will come back again!

James is a great example of a good customer service and knowledge of what he is selling . Thank you James !

James was awesome!

(Translated by Google) I am very grateful for the service provided by the young Osmani Vivar, excellent treatment, he was very helpful, I recommend him 100% 👍👍 more than pleased with my purchase.. (Original) Estoy muy agradecida con el servicio brindado x el joven Osmani Vivar excelente trato fue de gran ayuda lo recomiendo 100% 👍👍 más que complacida con mi compra ..

When you go or call ask for James he is honest and truthful. He is straight guy James Narssa is your man for sure. Brian

(Translated by Google) I am super grateful and very pleased with the treatment and all the help from Osmany Vivar. Thanks to him, I made my entire purchase of my house. Thanks and blessings to the Best Osmany Vivar. (Original) Estoy super agradecida y muy complacida con el trato y toda la ayuda de Osmany Vivar , Gracias a el hize toda mi compra de mi casa . Gracias y bendiciones al Mejor Osmany Vivar .

(Translated by Google) I am super satisfied with the attention that colleague Osmani gave me, good guy, thank you (Original) Estoy súper que satisfecho con la atención que me dió el compañero Osmani buen chico gracias

Osmany is dope 👊🏾💯🥊 he helped us a lot

I just moved to Las Vegas and Osmany was great helping me find the right couch for my house. I appreciate his customer service and will recommend anybody to him. Thanks Osmany!

Osmany took great care of our needs! Amazing customer service experience and he will go above and beyond to make sure you get what you’re looking for! Ask for Osmany when you go!

Came in and we were greeted by James, who very helpful the whole time. Got exactly what we wanted and left with a financed sofa bed.

James was absolutely wonderful! Excellent service!

James was really nice & helpful in finding a chair for me!

Osmany was the associate helper I had. He was very helpful and knowledgeable. His friendly demeanor was an added bonus. Sad, but rare today.

James was very helpful and quick, he helped me add a Ottoman to my order and was able to coordinate the same day pick up.

James was awesome in helping us find the perfect size and comfortable bed for me and my family walked us throughout the whole store to find the perfect fit thank you!

James was such a great help super kind and is amazing at what he does. Definitely made our first time experience here amazing!

Purchases our whole bedroom + dining room with Kathy! she is awesome and very helpful. Make sure to ask for her!!!

Eva was excellent! She helps us with everything we need.

The Besr service from James

James was very helpful, I am very happy with my furniture!

Osmany was friendly and made finding what we were looking for very easy. No high pressure up sale. I would recommend he's help and assistance.

James was extremely helpful and knowledgeable!

James showed us excellent customer service. He helped us find a coffee table and he is very knowledgable.

Cory was wonderful and very patient. I will certainly tell my friends and family what a painless experience furniture shopping can be.

Fantastic service by James Narssa and recommend to all family and friends.

Ashley store are nicely organized and the salesman Jamed was very helpful.

Love dealing with James!!!

Sondra was very professional and knowledgeable.She took her time with us but also gave us our space when making decisions.

Osmany helped me out looking for a Purple pillow and arranged all the details. Very convenient!

Hans was very helpful today showed me around very good

Osmany was very friendly and helpful in picking out barstools for a kitchen. Edit: Our barstools started falling apart after one month of light use. The fabric is very thin and began tearing. When we tried to return the barstools, we were informed that all sales are final. This is contrary to what was told to us when we asked about the return policy at the time of purchase. I understand that the salesperson was new and made a mistake by telling us the items could be returned. However, the lack of accountability to address this mistake has made this experience feel like a bait and switch. Ultimately, we have to wear the burden for the stores lack of training. Ashley furniture repaired the damages but the tears were still noticeable. This is very frustrating considering the price of these barstools compared that of the competition. We specifically went with Ashley furniture because we thought we were getting a quality product. This was obviously not the case and we are very disappointed with this entire experience. I would not recommend purchasing from Ashley furniture unless you are 100% okay with their lack of return policy.

Ordered some chairs in store and was told by an employee we had 30 days to return them. The chairs are horrible quality, peeling and other defects within a few weeks. We called to return or exchange the chairs. We were told the return policy is 72 HOURS and we had passed that. They offered to repair them if we drop them off. We do and when we pick them up they are obviously not properly repaired because the spots are still there. The warehouse tells us we can exchange at the store since we are not happy with their repairs. We go over to the store and we essentially get laughed at and told that is not a possibility. It was escalated higher and ultimately they refused any sort of return, exchange, or satisfactory fix of the product. Will never buy from Ashley again.

Eva was very attentive and patient when listening to our needs. She was helpful and remembered details about what we needed! She’s also super fun to shop with.

Very cordial, patient and pleasant. Eva was very helpful.

My visit to Ashley was great James treated us very well. I strongly recommend your store and James.

Osmany, outstanding personal skills and knowledge. This is guy the one to come to!

(Translated by Google) Osmany very good customer service (Original) Osmany muy buena atencion atencion al cliente

(Translated by Google) Osmany Vivar is a young man who has exceptional customer service, showing you what you need, and even beyond, because at the same time he makes you see the quality of other similar items, and gives you an exhaustive explanation of their cost, and the facilities with which you can acquire it. I urge you to continue your work with quality and efficiency, as the client deserves. Thank you so much. GOD bless your work, and the business where you do it! (Original) Osmany Vivar es un joven que tiene una excepcional atención para con los clientes, mostrándote lo que necesitas, y aún más allá, pues a su vez te hace ver la calidad de otros artículos similares, y te da una explicación exhaustiva de su costo, y las facilidades conque puedes adquirirlo. Lo exhorto a que continúe su trabajo con calidad y eficiencia, como el cliente merece. Muchas gracias. DIOS bendiga su trabajo, y el negocio donde lo hace!

Osmany was very helpful, he answered all of our questions and was very professional and well informed. Best employee in the store.

(Translated by Google) Osmany was very patient in showing us exactly what we needed and kind thank you (Original) Osmany fue muy paciente al mostrarnos exactamente lo que necesitábamos y amable gracias

Neera is the absolute best! She helped me find several pieces for my new apartment after I decided to move and downsize. She made the process fun and had great suggestions! Thank you Neera!

(Translated by Google) Thank you very much, the truth is I left very satisfied 🙏🙏 excellent service from Osmani. (Original) Muchas gracias la verdad me fui muy satisfecho 🙏🙏 excelente servicio de Osmani.

Diana was very nice, She walked me through all the couch designs and was very patient

Thank you for your service! I had a great experience and customer support from one of your employees James Narsa! It is people like him will make me come and shop at your store every time! Thank you again!

(Translated by Google) Thank you for sharing it with me Osmany, everything first class. (Original) Gracias por compartirlo commigo Osmany todo de primera

James was very friendly and found everything we needed.

Hans was awesome! He stayed after business hours and help my daughter and I choose the right furniture.

James was very knowledgeable and concern for I will recommend to all family concerned.

(Translated by Google) Super excellent Osmany (Original) Súper excelente Osmany

(Translated by Google) Super satisfied with the service that Mr. Osmany gave me, he explained everything well from the beginning and we understood it, we were happy with the family, thank you very much (Original) Super satisfecho con el servicio que me dio el señor Osmany me explicó todo bien desde un principio y lo entendimos quedamos contentos con la familia muchas gracias

(Translated by Google) Excellent service from Osmany, very friendly, attentive and patient, I recommend him. (Original) Excelente el servicio de Osmany muy amable, atento y paciente se los recomiendo.

Osmany was very helpful , answered all my questions . Made everything simple and clear !

(Translated by Google) Osmany was very helpful today, patient when explaining to me and showed us the product clearly. (Original) Osmany fue de gran ayuda hoy ,paciente al explicarme y nos mostró el producto con claridad

Great experience and lovely furniture! James was a pleasure to work with and very helpful! In-store credit process was painless!

The assistant Eva was really helpful

Very good experience, James helped me out to get the best bedroom set!

James was AMAZING!! Loved the customer service and interactions with our whole family. Thanks for helping us make our new house a home. -Allie

I went to the store looking for sectionals and James took care of me right away. He made questions to narrow down my search and I was able to find the perfect sectional for my home.

Eva is an outstanding customer service provider

Went looking for a small sofa that would be within our budget. James was super friendly and helped out as soon as we walked through the door, he had really great taste, and we ended up purchasing a sectional (which was my original preference) that was just under our budget and worked out perfectly. He was awesome and I’m glad I had someone to walk me through the store and make small suggestions while I browsed. Plus he smelled good lol. THANKS JAMES !!!! If you’re looking for a good deal you gotta look for him, he knows his stuff. :)

James was really great!

Eva provides me the BEST SERVICE. Excellent customer service, patience, friendly and help me to find the perfect furniture for my new place. I'm extremely HAPPY. Thank you Eva.

Osmany was very helpful

Osmany was a great help in identifying the right things we were looking for. His patience and quick thinking as-well as charisma made it easy to ask questions. I appreciate his help.