Ashley HomeStore Las Vegas, NV
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.
My Fiancé and I had such a delightful time shopping around Ashley Furniture. We were greeted by Sierra, the most friendly and helpful representative! She helped us narrow in on the color, style and type of furniture (showing us some millennium collections that was not in the store yet :). She was very patient with our back and forth indecisiveness to say the least, plus she gave honest feedback on what pieces flatter each other which made us more confident about our new purchase. An overall great experience. I would highly recommend chatting with Sierra, she’s the absolute best!
Let me start by saying I wish I didn’t have to give a star. Okay, we purchased a tv stand/fireplace unit from Ashley at the beginning of November 2019. Received the unit November 19th it worked beautifully until November 29th. We called Ashley for repair, the repair man showed up December 6th. We were told by the repair man that there was nothing he could do that he would have to order a new fireplace/heater and to call the store the following day. We called today, December 7th and were told the unit has been discontinued. We asked what could be done and were told we would be credited for the heater only. We told them we did not purchase individual items were purchased as a set. She then told us that we should not have purchased a discontinued item and should not have accepted an item that didn’t work. We were never told the item had been discontinued and we never dreamed it would work for one week. So, buyer beware and better yet stay out of this unethical business!
Have bought multiple times from here. I am very satisfied with their products as well as the people . My salesperson Long and in house finance Maria have gone above and beyond any expectations. I will be a customer for life.
I just purchased a new home and needed to fill it. Dawn sold us a beautiful sectional at a great price. I loved it so much I came back for more! Jeremy took such good care of us! He showed us all of the different options and kept us within our budget! Jeremy Really knows his products and understands his customers like no other. We will definitely keep coming back any time we need to update our furniture!
Only shop here is you are going to move everything yourself!!! I accompanied my Aunt and Uncle, both in their mid-60's, to pick up their newly purchased living room set. When they purchased the furniture they were asked to come back the following day to pick up because warehouse staff would be available to load the furniture. When we showed up at 3:00 pm, my Aunt presented the girl at the desk with her receipt and informed the girl we were there to pick up the furniture. The girl responded, "Okay, go ahead." My Aunt and I looked at one another, my Aunt explained they would need help as per the previous days conversation and she was then told there were no warehouse staff still there. She said they had all already gone home. The manager, a black man, argued with my Aunt, was extremely unprofessional and reluctant to help. He finally got a couple of salesman to help my Uncle load the truck. I just moved back to Vegas from Colorado, closed on my new house 2 weeks ago and planned on purchasing new furniture from Ashley since my Aunt had told me about the descent price she paid for her items. I didn't bother looking around the showroom because I refuse to buy anything from a place that has such poor customer service. I'm in my 50's , there is no way I could load furniture on my own. Way to go Ashley HomeStore, this display of unproffesionalism cost you about $10, 000! And if my Aunt would have taken my advise and cancelled the purchase you would have lost her $5,000 sale. Shame on you Ashley HomeStore, customers should be more important to you.
It was heavenly. If I had enough money, I would decorate my WHOLE house from there. 😊😍
Spent $4000 dollars cash. Furniture took 6 weeks to be delivered after a promised 2 weeks, and even then only half of it showed up, with the other half being pushed out to over two months. I was sitting on the dining bench with my three year old son (I weigh 180lbs) and the leg broke clean off dropping my son on the floor. I took the bench back to the store and the 10+ person staff asked me to walk it to the back of the store without even offering to help. Folks at the back told me it was not their fault the furniture was late, they didn't apologize once until I blew up at them. They ordered the parts, and told me to take it back to my house and to call them when the parts got to my house so they could send a technician out to fix it. Only then at the end did the manager help me carry the furniture back out. Poor customer service, poor quality furniture, go to RC Willey's instead. Never shopping here again!
Makenna helped me find the perfect bedroom set! She was patient and so incredibly helpful, she even moved around furniture pieces to help me decide on the perfect set. I’m rating this store 5 stars based on excellent customer service and overall great deals. Definitely ask for Makenna if you want to have a positive shopping experience.
Beautiful stuff but when it arrives to your home expecting your order good luck if you get only half expensive orders do not come complete. Next time I will go else where, to sad. Sorry doesn't work. Fixes nothing.
Makenna was so wonderful to work with! She was so patient and such great help!!! A memorable day!
Mackenna was our salesperson and she was amazing. I have been looking for dining room accent furniture for months and she was able to get me matching pieces in a color acceptable. Was looking for black but the pieces she found hope will work but love them. She was funny courteous and extremely helpful. Thanks mackenna for being such a joy to work with. Will ask for her next time we shop there
I would rate this store 0 stars if I could. Better yet, negative stars. I spent good money on a sofa set, coffee table, rug, and 2 side tables. Everything would have been great if it weren’t for one little thing: a missing side table. Just call them and have them send it, right? Well, I did. And what happened? “We canceled your order, but no worries, we didn’t charge you for it” they said. After a few weeks of constantly going back-and-forth, I gave in and decided to re-pay for the side table. It finally arrives and guess what... it came in a box... with instructions... meaning I had to build the table. Everything else came built. But fine, whatever. If you want something done right, you gotta do it yourself, right? Nope. So I start building this side table thinking i’ll never have to deal with Ashley HomeStore again but I was wrong. The table didn’t even have holes to put the screws in! Went back in to explain my situation. “Oh yeah, we can’t replace it until we have I.T. inspect it.” Okay, I brought it with me, they can look at it right now. Or better yet, I took pictures. “No, we can’t. I.T. would have to come to your house and look at it.” Uh, okay? And then what? “They will deliver you a new table and at the same time pick up the old one.” But what if i’m at work? “Someone would have to be home.” It’s like they want to lose customers. Very irritated. Very upset. Very disappointed. The list is endless.
As soon as I walked into the store I was pleasantly greeted by Tyrone. He knew exactly what I wanted when I told him the name of the sofa and he took me right to it. He was extremely professional and courteous.