Ashley Store Las Vegas, NV (The Curve)

Garbage store and customer service never expect that the furniture they have in display is what you will get.. That’s completely scam, better buy in Temu trust me , don’t live the horrible experience that I had with this scammers

Aggressive doesn't begin to describe how sales reps won't stop bothering you.

To Whom It May Concern, During a recent visit to your new store in Las Vegas on the curve, a salesperson in the bedding mattress section asked for my phone number under the pretense of looking up a prior purchase i had made a year earlier. I provided it solely for that purpose. She then asked if I’d like her to open a shopping cart for a mattress I was considering, and I clearly declined. Despite this, she created a shopping cart anyway — without my consent and against my approval — seemingly to lock in a commission if i was to approach another sales person or purchase something else. Within an hour, I began receiving targeted Ashley ads on Facebook and Instagram related to the exact mattress and brand I viewed in-store. I texted her number provided on her store business card. She denied doing it and then said she would remove my info the following day. This is a clear violation of my privacy and misuse of personal information, potentially in breach of consumer privacy laws. I called to file a formal complaint and was told no managers were available to talk to me. Days later, I still have not received a call back. Ashley needs to train managers and sales associates on how data is used in customer profiling, targeted and shared with Ashleys social media advertising retargeting lists as well as privacy laws.

I can't belive how horrible of an experice iv been having with this entire company... the instore items are more expensive than the ones online... they make it impossible to refund items... there sales men are some of the worst trained people I have ever seen. Ben told me that they didn't run credit for financing ... that's a straight up lie... thankfully I didn't listen to him as I was still in escrow... the manager was speaking badly about other customers in front of me... the customer service on the phone is brain dead... and lie giving false information... it truly feels like no one knows anything through the whole company... its such a mess... Go To RC willies... trust there amazingggg... I wish I had never stepped foot in Ashleys

Most items are absolutely horrible quality made in China garbage. The few items that are actually more decent - store won't honor the online prices. There is absolutely no point going here whatsoever, complete waste of time.

Nice furniture, pushy sales tactics. Went to buy a couch that reclines. The salesman added a $300 something protection plan on to my final total without asking me. I barely found it and asked him to remove the protection plan, as I don't want it. He then decided to explain why I need this protection plan. After telling him I don't want it again a manager appeared at our table. He took 20 minutes to explain what this protection plan is and why I need it. I declined the protection plan again. Middle manager disappears and the final boss, upper management appears. Suite coat, slick back hair, he's ready. Now I have 3 dudes surrounding me at this table telling me why I need to buy the protection plan for their faulty couch. Beside making a strong point not to buy their faulty furniture, the pressure to buy this protection plan was ridiculous. Be ready to say no, many times while surrounded by people telling you to say yes.

1) [No] Help on Sales Floor- It took about 30 minutes before we could find a salesperson to help us. We had a couple of questions, but were essentially ready to purchase. Everyone upstairs was already with a client and the man downstairs directed us up when we said what we were looking for. Not that big of a deal if that was the end of this experience. 2) False Advertising- There was an issue creating the order and another salesperson had to assist. Again, not a big deal. They asked how many months we wanted to finance and I asked about the signs around the store (on every product) that said 0% for 60 months. They said that was only for purchases over $4999, however none of the signs on the product state those terms. I didn’t see a single side that said that, but financing wasn’t an issue. I was showing someone the sofa I purchased and it’s priced online at $799 but in store at $1099. WHAT?? I didn’t see this until after I left, but I’ve never dealt with such a blatantly dishonest company. 3) Delivery- They had a delivery date about 3 days away, which is what I needed. However, when I asked for the time they couldn’t give me a window. I couldn’t take the delivery past a certain time, so I asked for another date which was over a week out. I said nevermind because we needed it sooner. We ended up using a third party they recommended to get our sofa delivered. 4) Return Policy- There is none! I asked what happens if there’s an issue with the order, the delivery, the sofa doesn’t fit, etc and the salesperson told me we could refuse the delivery or report damage within 72 hours otherwise the sofa is final sale. Honestly, I should’ve walked away here. 5) Customer Service- The third party called me to let me know he was waiting for my order. He said they couldn’t find the order, so after 2 and a half hours of him waiting, they brought it out. As soon as they opened the package in our house, we noticed the screws to attach the legs are missing. There are 2 numbers on the email for my order, one of which is for warranty claims. I don’t have a warranty claim as I just purchased the sofa and it came with missing parts. The phone agent told me I will have to file a claim via text message (can’t do it over the phone??) and they would send me screws in 7-10 business days. She said there’s nothing she could do since Ashley’s didn’t deliver it although the issue would still stand if I picked this up myself. Literally missing 8 screws on a $1300 purchase and after 3 attempts at reaching someone for customer service, I will be contacted within 2 days for a resolution. Meanwhile, my sofa sleeper won’t close because it’s not high enough from the ground. I asked to speak with a manager about the dishonesty and issues faced when purchasing from Ashley’s (which I will never do again and strongly advise others to save the headache), I was told my information would be forwarded so a supervisor could contact me.

I recently stopped at this brand new Ashley store and I purchased a set of couches, the store offered me 30% of the original price and a 60 months no interest, the sales person and the store manager handle and approved the transaction, we signed the contract and set a delivery date. Unfortunately they call me the next day and inform me they couldn't honor this offer and they wanted to charge me full price and only do a payment plan contract for 12 monts at a full price, this was not because credit issues instead they said they just couldn't offered me that deal. I found this entirely unprofessional. I also noticed when I was there that another couple was complaing about ther furniture not being delivered when it was promised and on the same day one more customer left the store very upset. I wish I can said something positive about my experience but that is not the case. I hope they get their act together and treat customer with respect and honor the deals they initially offer.

Sales staff everywhere, can't browse in peace without several people approaching you trying to sell you on their financing. If you tell them you're just browsing they keep asking you questions and following you. When I told one of them I didn't want the paper he was handing out regarding their financing he scoffed at me and walked off. Rude people, would not come back

I went to the store for the soft opening and purchased a couch. At the time of purchase, they stated the first time they ran my card, it did not go through and they would need to run my card a second time. I showed them the pending charge I already had on my account from the store. They stated the charge would"fall off" in a couple days and they would text me a link to pay. A few days later, the pending charge was fully processed on my account. I attempted to call the store back but there was no phone number online to reach them and the other Henderson location did not have their number either when I asked them. I was transferred to the 800 customer service line. The agent stated everything was ok and confirmed my delivery with me via phone and gave me my delivery instructions. A couple days before my supposed delivery, I received no information so I called the 800 number again. This time, a different agent states to me they are not sure why my delivery was confirmed because I still have the entire balance due on the couch. I then had to drive 30 minutes back to the store I purchased from to show them in person that I paid for the couch. They informed me this happened to other people as well and attributed it to the first day opening issues. They stated they should have the issue resolved in 1-3 days. Today is day 3 and there is no confirmation of a delivery or my payment. I now have the phone number to the store but I called 4 different times throughout the day and the phone was never answered. I have now paid $2,000 for a couch almost 2 weeks ago with nothing to show for it and no answers, and have to dispute this charge on my credit card.

I bought a dining table from Ashley Home in October 2022, and less than three years later, the surface is already bubbling and warping. I purchased their protection plan at the time, assuming it would cover common issues like this but surprise, this exact type of damage is the one thing they conveniently exclude. Ashley is quick to upsell that protection plan, but when your furniture inevitably fails, they don’t stand by it. You’re left with a table that looks terrible and a warranty that’s basically just fine print. For anyone considering Ashley, do yourself a favor and check out Living Spaces in Summerlin instead. They’re ten times better more professional, better quality, and most importantly, they actually stand behind their products.

The customer service pick up is very bad service. I got the older. I wait over 1 hour to just get my older out and they're just all they have one person to help because the stuff out.

Misleading pricing. Ashley Furniture Stores are franchises. This means they can charge different prices than what is listed on their website compared to what is in the store. The same piece of furniture may be cheaper in another state/zip code, and the local store will not honor the price. The new Ashley store next to IKEA has a lot of green employees who have limited knowledge. Management is short tempered and doesn't care about business or their customers. I ended up canceling my order. They lost me as a customer and anyone else I can convince not to shop there.

Really beautiful location and I was happy to run into a few familiar faces on the floor from other locations around the valley during my first visit with my parents yesterday. Unfortunately I am very disappointed with the service we received at the Customer Pick-Up Office. The ladies there were super rude and inattentive. We were not greeted when we walked in and were only told to sign a document and have a seat. Since it was our first time visiting, we didn’t know what to expect from the experience and no one bothered to give us any information. We waited for about 20 minutes before we decided to go up and ask what we were waiting for, turns out someone was doing to bring out some of the items we had purchased. Funny enough, we saw two people that had been sitting there chatting the entire time get up and step away, only to return with our items less than five minutes later. To add to this, one of our items was broken and I returned today to get a replacement. My partner was given the same attention… aka, none. He walked into the office and was not greeted by anyone inside and he had to request assistance for anyone to help. Really overall a disappointing experience. We have shopped from Ashley before and have never had any issues with customer service or any employee for that matter. I’m not one to judge or complain, I work at a bank and understand that as customer facing employees, we all have bad days.. but customer service goes a long way. I don’t know if I want to return and deal with these ladies again to be honest 🤷🏻‍♀️

I may update this if I return. I walked in this morning to just browse. I say a furniture set I saw online and wanted to see it in person. Beautiful new location but as soon as I walked in a salesperson b lined for me before I could even grasp where everything was. He started to sell me on financing and what he could do for me blah blah blah. I explained to him, I’d like to just browse and I’ll find someone if I had questions. He would not stop. I asked him to stop and he backed off. As I walked around I could see him following me like a shark. I stopped at a set to check the fabric and he came running explaining to me the financing again. I said “listen if you do not stop - I will leave” he then backed off. I continued upstairs - he followed me. I walked around looking he was in every ear shot of me on the phone with my husband. I left. It was horrendous to be just stalked for a sale. Customer service isn’t selling. It’s a genuine interaction and when someone like that violates my space. I’m out. Deciding to return or not.

after 15minutes walking the floor nobody approached us... i guess we have to dressed up next time... 🤣🤣🤣 ashley assistants are giving me a hospital vibe... ---------------------------------- good thing miguel told us they are short staffed ---------------------------------- why another furniture store why o why nobody goes to ikea anymore and then this they need to open a MALL like what sunset stetion has (galleria mall) we need durango mall D'Mall with cinemas / steak and egg and more ...

Worst company I have ever purchased from. My furniture was damaged and I've been trying to return it for a new one for the past month. I've stopped by the warehouse 3 times. Each time I was sent away due to miscomunication between the customer care and this warehouse. The true annoyance is the complete lack of empathy from the lady in the front of the warehouse. She rolls her eyes and acts as if I'm the problem. AVOID THIS COMPANY LIKE THE PLAGUE! PLENTY OF OTHER FURNITURE STORES.

Customer pick up lady I believe her name is Diane or Diana was incredibly rude. No customer service. very disappointed. And this location isn’t even open yet other then customer pick up.

(Translated by Google) The largest furniture store in Las Vegas 😍🤩 the furniture is incredible there are all styles colors and textures, without a doubt it is the best in Las Vegas (Original) La tienda más grande de muebles en las vegas 😍🤩 los muebles son increíbles hay de todos estilos colores y texturas, sin dudarlo es la mejor de las vegas

horrible location

It just next to Ikea. Great huge store. Not open yet.