Ashley Store Las Vegas, NV (The Curve)

I came in , Harry “Potter” welcomed us. Was very helpful, knowledgeable, no pressure ! At the end we are getting a great couch 🛋️. Thank You Harry!!!

The buying process was very easy. Delivery was on time. Three stars because our TV came broken, and I literally could not get anyone to answer the phone for three days of trying. I finally got a hold of someone at the national warranty office for Ashley and they were very helpful. Skip the virtual “helper” and have an actual person answer your phone.

What an amazing store with a lot of options. Sales Associate Tyler helped us find the perfect couch and was very patient with us as we decided.

Giant selection. Enthusiastic sales people.

This place looks sooo big from the outside, but the showroom is smaller than expected. Lots of repeats. Surprised and disappointed. Prices are comparable just wish there was more variety to look at. I didn't want to sit with consultant and browse on line- I can do that at home.

To start off, this Ashley’s is huge! Dawn, the sales associate, was great. She let us shop with no pressure. The overall experience was great!

Eva at the new Ashley Furniture store in las Vegas was great! She gave us information about sales, asked us what we were looking for and pointed us in the right direction. She let us wander and approached when we had questions. Found a beautiful new couch!

Great experience. Purchased a few items. Miguel was awesome

The new Ashley Furniture Store in Las Vegas is refreshing with their current product lines and various styles of furnishings. The employees, store managers and CEO were genuinely courteous and kind. Easy to be with. A very special salesman, Devin, was able to maneuver us around the 2 level store with style and comfort. His gentle energy kept us motivated for more than 5 hours selecting quality furniture and products for our new home. He worked tirelessly with us and was accessible with no push or rush. His knowledge of the furniture in the store was very thorough and his timely answers and suggestions made it easy to show us exactly what we were looking for and to trust him. Our shopping experience, even my husband’s, lol, was fun, delightful and successful. Thank you, Devin. Thank you Ashley Furniture.

Jackie was amazing in helping us get what we needed. She’s is so bubbly and kind.

Beautiful store. Taylor helped us and she was wonderful! She went through multiple pricing scenarios and looked at many pieces of furniture with us along with multiple options. When you go in, ask for Taylor. Satisfied customer here. Thanks Taylor!

Went to check out the new Ashley store and it did not disappoint. 10/10 service. If you need new furniture go there and ask for Taylor! She was great!

My sales person, Tracy was wonderful. She was extremely knowledgeable. She did not waste my time showing me things that I would not be interested in. She was very easy to Work with. I would recommend her highly to anyone interested in buying furniture.

My experience nothing less than great,all the staff that we dealt with was really professional. Zach went over and above to take the time on every detail of the sale so we was clear on everything . .Over all it was the best experience we've had buying furniture.

Had a very pleasant experience shopping here. Wasn't rushed, salespeople were not pushy, gave us space to browse. Very impressed and Tyler was extremely helpful.

My sales rep Fadia was great and also Micheal who helped Fadia on the computer. I was very concerned with delivery person at the desk. She was rude to her co workers Fadia and Micheal, which concerned my wife and I.

Loved my experience with Ashley & the delivery/assembly process. Highly recommend!!

This review is for Jonny and Tyler, both were so patient and helpful, if you stop by please ask for them! You will have all the care and information you need.

Everything from the buying process to the delivery and set up was excellent. We are very pleased.

Great experience. I needed to get in & out Eva & Jackie helped me

This is unbelievably bad customer service I have been trying for weeks to get an simple damage exchange and i can even get someone to ANSWER THE PHONE at the store, and the store is "too new" for the customer service department to help. And the one time i did get through they told me i had to talk to my sales guy directly and there was nothing that person could do. IT CANT BE THIS HARD TO PICK UP A TELEPHONE when there are probably 20 sales people doing nothing and playing on there cell phones waiting to screw over the next sucker Would NOT RECOMMEND!

Awesome experience. Sales people were very kind & helpful. I will recommend Ashley & shop only there in the future.

+ Sales person Good but not straightforward; just doing his job. + Great display. - The prices you see displayed are misleading and inflated compared to other stores and what is advertised. - The pseudo discount is just that. The final price of any set is astounding compounded. There's NO discount. - zero% financing is a trap, nothing new - The promise that it's a store and a main site is not true: You still have to wait nearly a month for items you purchase to be CHIPPED FROM SOMWHERE ELSE. I e. You pay for fish in the Sea! Too many failed promises. If you have time; go somewhere else! One time shopper!

The two guys who brought my furniture in were absolutely amazing! So kind and brought it into my apartment after lugging it up the stairs in this heat, very thankful for them!

Very nice super store, was greated at entering, one sales lady walking by us several times then proceeded to ask another customer if they would need help but not ask me. Then Johnson ciparro came by was very nice as if I need any help I said I wanted a chair and proceed to help me check out. Very nice very attentive good salesperson

We were met by very friendly staff. We had been to 4 other furniture stores and did not find what we wanted. Ashley Furniture had what we wanted and we shown several examples. Marissa was very helpful and found what we wanted. Taylor was also very helpful and is a fine young man. We will return in the future.

Eva was so helpful and found a solution for fast delivery! So grateful!!

Everything went really well! I picked up my sofa the next day!

Our salesperson Gage was excellent. Easy to talk to and very friendly. Very happy with our purchases and I look forward to coming back and looking for an office desk and chair

My husband and I were greeted promptly after walking in by salesman, Long Vo. We knew exactly what we were looking for when we came in and he knew exactly where to take us in the store to look at options. He was very kind, so helpful, and extremely knowledgeable. We decided on the piece of furniture we wanted and made the purchase within 45 minutes of being there. He broke down the pricing for us so we knew exactly how much we were paying and what it included. He arranged for the furniture to be delivered to us and we couldn’t be more excited to finally have what we’ve been looking for for months! I highly recommend having Long help you find what you’re looking for if you find yourself at this Ashley store! He was excellent! Also, the store itself is huge and has so many options for everything. You’re bound to find whatever you’re looking for.

We lucked out and got the opportunity to work with Michelle! Highly recommend you request her. Her customer service was phenomenal and the store manager was awesome too!

Eva, Devin and staff where very helpful, they assisted me with the whole purchase process. Great team!

Nice! First time to visit your Ashley today. So huge and a lot of furnitures to choose. We are so glad we dropped by and bought leathered recliner couch, nice color and looking good.

Really beautiful location and lots of enthusiastic employees ready to help. I chose a dining set and I really like it

Ivan helped us find exactly what we were looking for. Will definitely return in the future.

The staff was wonderful to deal with. Our sales person was Jackie P. She was amazing and worked with us on the pricing and delivery details.

Amazing experience. Store is really nice. Taylor helped me today and she was amazing.

Bougt some furniture and a tv with my girlfriend at this new location and i have to say, i am very impressed with the new location! The service we got from taylor for our furniture blew me away! She was bubbly and amazing and patient with all the questions we had! Alex the samsung guy also did an amazing job explaining the differences in the tvs so i was sure i got exactly what i needed! I will definitely be back since they have a 0% interest and will only be asking for them from now on!

Taylor was PHENOMENAL! She answered our million questions and she so kind and caring! I never want to go to anyone else ever again! I highly recommend her if you’re looking to buy anything at this location. Alex was also super helpful with any questions about TVs! He sold us on a tv in 3 minutes hahaha!

Gage was super helpful and patient. Walked me through so many options and found me what I needed to fit my space. The prices were super reasonable too

Great store and service.

Delivery went very well. Guys did a great job

I was looking for a mattress and different pieces of furniture, Anita was so helpful, she stayed with me assisting with the furniture I was buying, and the filling out papers, she was great, I’ll give her a 5 star

Riley has been a great help in looking for the perfect furniture for me. 5 Stars!

Dana was wonderful and patient. Thank you for all your help. :)

I visited this store while looking for new furniture for a cross country move. The sales rep told me they could deliver to my new address. I placed an order for over $6000 only to receive a call days later that they were mistaken and could NOT deliver. I called a local Ashley Furniture near my new house in Michigan and they could place the other. However, this store has yet to cancel my order thus I have no balance on my credit card. This is delaying my furniture order and delivery all because of their negligence and misinformation. I have used Ashley Furniture in the past and never had issues with products but this is terrible customer support. I am not speaking to corporate who is telling me it will take 4 days to process the completion and another 3-5 to get the amount no longer pending on my card. Thus delaying my furniture delivery by another week. This is horrible customer suppose.

I was not happy due to me purchasing. My bed back in the end of May 2025. They never told me that it will take up to 6 weeks for my bed to be delivered. Instead, they asked me. What day would I like my bed to be delivered? I chosen the Saturday that week I made myself available to be home all day for delivery until there was no delivery. I then called Ashley furniture store or she'll i say customer service. and asked what happened to the delivery. They then told me that it would take 6 weeks for my bed to be delivered. I was very upset disappointed due to me.Just moving into my new home my bed was not delivered until July 12 2025. I call Ashley furniture store. I Spoke to someone by the name of Jose. Requested to speak with a manager. He said he will leave a message for a manager to give me a call back out of the 6 weeks. I have been waiting to speak with a manager. Never got a call back. If they did not have the bed in stock they could have communicated that with me. That way, I could have chosen something else that they did have in stock but I believe. Due to the store just opening, they was just trying to make a sale. And yes, this is the new location across from iKEA. And yet still to hear from a manager, but keep asking me to leave a review, so here is your review.

I was looking for a specific picture that I had seen at one of the other Ashley stores. I was excited to find it at the new store. I also found an accent chair that will go great with my new loveseat from Ashley. The chair will be delivered next week. Elliot was great to work with and carried the picture to my car for me.

This store has the worst customer service I have ever experienced in any industry. Three weeks ago ordered a new kitchen table and chairs, after numerous errors on their part in contact information and scheduling. I finally just canceled the order altogether. They are a complete failure on every level and would never set foot in an Ashley furniture store again

Very helpful. Guided me through the process and provided alternatives to my situation.

I had Tyler as my team member, he was amazing, we got everything we needed and will definitely be back to see him again

Unfortunately, this experience has been extremely frustrating and after a month, we still do not have the original items we came in for. We were given a quote lower than the actual total amount, Items were left off of the order and canceled, delayed deliveries with only one item being delivered on time. After going back for the missing items and purchasing separately that item is being delivered late after not receiving any notice or email confirmation. It’s been a lot of hassle just to make a purchase.

When I visited Vegas, I stopped by because I heard it was the largest Ashley store. It was fancier and more beautiful than any other store I’ve seen so far. They even had Osaki massage chairs on display! The sales reps who helped me were knowledgeable and friendly!

Very professional staff

I bought a table that they promised to be delivered in 7 days, did not arrive after almost 2 months, very disappointing

The representative that helped me today Tyler was great help on making the necessary corrections on my order and professional. Good luck with your bright opportunities ahead.

We came in for a specific dining room set and Tyler F was really helpful throughout the whole experience. Helping us mix and match chairs and eventually facilitating the whole sale with ease. Outstanding sales and marketing professional. Made great suggestions, but not forcing to upsell.

Fantastic customer service by Tyler and Danielle!! Definitely will be back again for more furniture!

Anita was fabulous!

When we walked in to the store we were welcomed by Dana Popovich and she was amazing. She helped with what we needed!

Devin was extremely helpful!! Especially with a very indecisive person like myself! Interior design is not something I look forward to but having Devin around made shopping at Ashley’s much easier. Devin understood how I wanted my space to function and I am very happy with my purchase!

Good,friendly staff. Pretty good assortment of stuff.

Dana was very knowledgeable about every aspect of the furniture sold at Ashley’s. From mattresses to the structures of the furniture, she was a one stop shop of information. Ashley‘s had a lot of different styles of mattresses and bedroom furniture To choose from. We will be back again.

Terrible experience. Some of the sales people will intentionally mislead people so they can get the commission. Wasted an hour at this place. Thanks Eva.

We want to thank Eva for wasting our time at Ashley’s. We were there to buy an office table and matching bookcase. Eva told us it is all in stock and when we were about to get done with all the paperwork and ordering process. The gentleman who did all the computer work told us that it was not in stock at all and it is up to the warehouse to tell us the date of delivery. Will not be coming back here and will tell everyone how bad this place is. Thanks for wasting our time, Eva.

Tyler did a great job! He was very knowledgeable and took the time to give us all the options for our purchase.

Jackie Petzak and Osmany (mattress specialist) were great help with our mattress purchase. They showed us around, explained and answered all the questions we had. We definitely will work with them again for future purchases.

Diane and Danielle were fabulous! Highly reccomend

Marcos was great! Not pushy and explained everything very well! 10/10 recommend

Tyler ROCKS! Couldn’t have asked for a better person to support me while selecting new living room items for my home!

Excellent Service and Selection of furniture!

Loved the store our first time in everyone so courteous and helpful we were in search of a recliner and Miguel helped us complete the task we got a great price Thank you

Alex was very attentive, professional, and knowledgeable. We got all our questions answered, and the process was smooth and easy.

Patti at the curve in Las Vegas, NV was fabulous to work with … professional, polite, personable, and patient while helping me create a list to share for my Wisconsin move.

The furniture sold itself, but I was shocked by the unprofessionalism of the employees (not all, just two). The man in the bed department was rude and walked away while still talking to us, and the sales associate who helped me cussed and rushed off to help someone else. I am happy about the furniture, but confused at how the employees are trained.

Your processing when buying items at checkout is way too slow.

The store staff was phenomenal and incredibly helpful, making the entire experience much more enjoyable. The team delivering the furniture was also professional and courteous.

No one knew Concura terms. I picked a dining set out, the salesperson said the manager got the terms to stick in the system (12 months) , he took the taxes off of a credit card, then all of a sudden it my credit card would not go through. I wasted an hour of my time on absolutely nothing. Worst Experience.

Cesar Torres was incredibly helpful while we shopped for a new couch. He was kind and communicated the process with us perfectly. We are very excited to receive our new couch next month. Thank you

Great furniture selection and excellent customer service. Prices are reasonable.

It was just ok

Ashley Furniture Delivery- great delivery. Notifications on when the furniture would be delivered. Notified they were on their way to my house. Quick & efficient set up. Even went thru the side yard in thru the sliders as we had just painted. Super satisfied.

Henry was great

Incredible experience at Ashley. Was looking for a modular solution for a very specific area and size. Salesperson Ivan was extremely professional. Took us through several options in explicit detail, and helped us maximize deals/discounts available during the holidays. A+ all around

Great Store good prices and friendly sales people

Never again. No receipt for purchase. No email follow up. WORST OF ALL no matter what number you call (store, customer service etc you get a virtual assistant that just keeps repeating same info over and over

This post is 3 months after I purchased my sectional. My salesman was Arturo Moreno. Even though he bragged about being with Ashley for over 20 years, he couldn't place my order correctly since my sectional needed specific pieces. I chose to bring the sectional home myself and and of course, since it was all covered with plastic so I couldn't see it until I got home and opened it and realized it was the wrong end pieces. I called Arturo and said he'll look into it and call me back, and of course, never did. I reached out 3 more times with the same response. Went back to the store and got told that since I took it home that it had to be resolved with their customer service over the phone, and a case was open. Over a month later of was a back and forth with no resolution. Went back to the store and spoke with the warehouse manager she ordered the correct items and finally got my couches. Arturo also told me that if i get the extended protection I could get my whole couch cleaned as often as i wanted since i got white couches but after trying to do a claim to get them cleaned I got told all they do is spot cleaning not even the full cushion so sitting down with any type of clothes that might bleed is out the question. Morale of the story stay away from Arturo he'll make buying furniture into an experience you'll regret

Really bad experience. I do not recommend. Sales person lied about the Ashley credits we supposed to receive and some of the orders have been rescheduled 3 times for delivery and still waiting on parts of the order after a month and a half.

They took cared of my issue. Updating to 4 stars.

So glad we decided to check out the grand opening! From the moment we arrived, we were greeted by Taylor L., who was super friendly and ready to help. Thanks to her, we found exactly what we were looking for and made a purchase that same day. Our delivery was scheduled for today and everything went smoothly. I appreciated the text updates with the driver’s location. Super convenient! Luis and his team were fantastic. They were respectful about our no-shoes policy (which we really appreciated!) and handled our new furniture with care, getting it upstairs quickly and efficiently. Great experience from start to finish!

We recently purchased a mattress from Ashley after months of shopping around for the right one. I have pre-existing back problems, and the last mattress I purchased (a Purple mattress…. Never again!) only made it worse. So I was nervous to find something new. We worked with Jackie, and she was incredibly helpful! She really took the time to listen to my needs. It was a little emotional for me when we finally settled on the one that was the right fit. I haven’t slept this well in years! I am so great full that Jackie was able to place us with this bed. Sleep and rest is such an important part of your overall health, and I can say this experience has been incredibly rewarding and worth every single dime we spent. Thank you so much Jackie!!! We look forward to returning for additional guidance when we start the remodel in our home.

Jackie at Ashley furniture is amazing! She’s super friendly, knows her stuff, and really takes the time to understand what you’re looking for. Her suggestions were spot on and made the whole process easy and stress-free. Highly recommend asking for her if you visit!

I'm not sure what to think here. Store is beautiful, but even with 50 salesman on the floor no one had the time to help us out. Maybe they were too busy talking and laughing with each other.

Wonderful.

Nice store... looked around for a while... didn't buy (this time). Just appreciate not having to deal with pushy salespeople... I liked that.

customer service was very helpful the manager steered me over to KC my sales rep and we got exactly what I was looking for totally satisfied two thumbs up

Maria and Alex are doing great job 👏

No prices posted on the mattresses.. makes me feel like menu with no prices on it...

We had a great experience with Harry. He explained everything in detail and showed us couches that fit exactly what we were looking for and fit our lifestyle (with dogs/entertaining). We really appreciate his patience and help. My husband and I are very excited about his new purchase (and he’s even more excited that I finally agreed to a recliner)

Ivan (Pineapple) was an amazing salesperson who made my furniture purchase easy and seamless. Great experience with friendly service! Recommend every time!

Good location and good selection of furniture. Dinging you for 2 star because your sales employee told me "Only $22 per month!" and I had to annoyingly say "No, how much?" Concerned your sales employee is taking advantage of people who don't understand financing. "We can only afford $2,000" "Oh yes! But don't you want to LOVE your house when you walk in? Look at this set instead. You could buy this for $5000, its only $150 per month!!" Gave me car dealership vibes. Sketch!

Henry He was amase and splain the details

Devin was great!!!

Patty, our sales associate, was awesome. Patient, kind, knowledgeable, not pushy. Kudos!

Great customer service from Devin, amazing large showroom, and just a pleasant experience all the way around.

Amazing customer service!!

We had a great experience at Ashley at the Curve, thanks to Ms. Kimberly! She was incredibly helpful and knowledgeable, offering us guidance and thoughtful recommendations without ever being pushy. We really appreciated that she gave us space to browse on our own, but was always nearby when we had questions. This balance of support and space made the experience so comfortable—and it ultimately led to us finding exactly what we needed. She even followed up with us later just to see how we were doing, which really stood out. Kimberly was an absolute joy to talk to—friendly, professional, and genuinely caring. Highly recommend asking for her if you stop by!

Great service. Rep. Michelle was awesome. She was really knowledgeable with the items I had purchased.

Devin was a great help getting our new outdoor furniture and making the process so easy purchasing furniture which can be complicated at times. Thanks Devin!

It was great from the start with Maria and Jeremy’s help. Very quick and easy. Pricing was the best we found as well as quality.

I was very pleased with my experience at Ashley. Eva was wonderful!

Delivery drivers were great. Quick and efficient.

Had one of the greatest experiences I’ve ever had shopping for a bed. I worked with 3 people to get me the best deal possible. KC did an amazing job getting me what I needed in that mattress department and helped me work a wonderful deal that saved me money, but gave me a customer experience that was 2nd to none! Cory sewed everything up for us patiently with financing a great deal, and the sales leader Michael Glover took time out of his schedule and duties to oversee the process and make sure all i’s were dotted and all t’s were crossed. There was a particular attention provided that was more than just attention for my business; it was working with amazing people who cared about my experience. 5 stars!!!

Friendly service and no pressure sales.

Patty and Jeremy were great funny and authentic and trustworthy. We are returning customers and really love the new store

Miguel was awsome verry helpfully over all a awsome experience. 💯 reccomend.

Quick and professional

Great experience and great selection of products and services!

Crystal was grest! Helped us find what we were looking for.

Cesar the sales clerk was very helpful toda

Wonderful staff. Gage was knowledgeable, healthful and courteous. Great experience!! Thank u

Awesome customer service with Jackie she is the best!! Adrianna ,Danielle and Alex were great as well!! Great customer service from all!

We enjoyed the store and the large quantity of items you can see. Our sales associate, Miguel, was great. He was knowledgeable about various products and never tried to push items on us. We will be back.

Cory was a helpful in ordering our table for us. Order pickup was slow, 4 people behind the main desk but only one helping customers waiting in the lobby

Ben was an angel! He is super helpful and very kind.

Long was great to work with and a big help. Beautiful store lots to choose from. Definitely a return customer.

Love it! Delivery was seamless.

Very helpful staff. Big store. Good deals. They also price match with online prices.

Jackie was an absolute pleasure to work with, she helped my parents out with the most care and love. Beautiful, joyful, and happy spirit. Bilingual and handled everything with a big smile, laughs, and care. Not only did she help my family find the best and good priced bed but she also brought a warm smile to all of us and we all loved simply talking to her. Amazing saleswoman. I 10000% recommend Jackie if you’re looking to buy something from this store!!!!

Today was such a great experience with Jackie. I came in needing a nursery chair for my wife after Amazon refunded my order for no reason. She was friendly, listened to what I needed, and took me to where all the chairs were and we found the exact matches. She even price matched and gave me the best customer service will definitely be back because of the experience. Thank you so much Jackie

They were on time and very professional. They put my table together extremely quickly. I would highly recommend.

The store is really beautiful and all these associates were very helpful but not overbearing. Which is perfect. My couch is absolutely beautiful and it was all set up perfectly with no trash left behind. My cats approve too.

This new Ashley Outlet in Las Vegas is the largest Ashley’s in the United States. It has unbelievable Fourth of July Savings! Hurry over to the new Ashley Outlet and buy everything that you wanted,, needed or dreamt of before their Fourth of July sale ends!! 🎇 I am happy I did!

Big store with a lot of selections. I had the pleasure to be helped by Maria and she made my shopping experience easier and fun, I ended up getting this bedroom set , can’t wait to receive it

We decided to visit the new store, and we were lucky to be helped by Maria. All we can say is: admirable From the moment we walked in, she greeted us with genuine kindness and made us feel comfortable, no pressure at all. Thanks to her exceptional service, we ended up purchasing mattresses and a sectional , and we’re already planning to come back for more. If you want an outstanding customer experience, ask for Maria, she’s the salesperson you want by your side

Tracy was amazing at Ashley at the Curve in Las Vegas. We were given help and support when we needed it, but then space when my husband and I needed to talk through things. Would 10/10 recommend this location.

Ms Eva was amazing! She was incredibly attentive and not pushy at all compared to other associates I’ve dealt with. I appreciate that she gave me a feeling like I wasn’t being judged for my appearance and she didn’t treat me as someone to just get a commission off of.

Everything went amazing!!! And my brand new bedroom set is exquisite... Thank you so much!!

Was not happy about the delivery of my furniture or customer service

Eva was very helpful and informative! She walked us through the process and we successfully completed our purchase for a new dining set. We hope to work with her again in the future!

Friendly staff that helped my husband and I pick out a new couch after moving. Delivery went as expected without any issues. Edgar and his partner were fantastic for bringing my couch up 3 flights of stairs.

Excellent, excellent, excellent! Love the salesman and love the electronic section. Absolutely incredible love the whole store. It was absolutely beautiful.

amazing service, Maria helped my boyfriend and I when we came in. We had already come in a few weeks before and looked around a bit and saw a few things we really liked. When we came back as soon as we walk in Maria greeted us and let us know about the promotions going on, we let her know we kind of already knew what we were looking for and she let us know if we needed any help she could help us. We walked out with exactly what we wanted and a little more!

We had a great experience shopping for a coffee table and end tables for my manage. Ivan showed us several options and we selected the ones we felt would fit our room.

EDIT: I found out from a competitor with the same warehouse the sales people knew they would not have any of this furniture in till August. They are intentionally misleading people. Took a couple hours to place a $20k furniture order. We were assured almost the entire order would be delivered a week later for a party and people coming to visit. We checked in with them nearly every day waiting for confirmation on the delivery of the order, and had old furniture cleared out to make room for the delivery. We were then told it would all be delivered a MONTH later. They kept wasting our time with trying to keep the order, but never being able to commit to getting it delivered when promised. It took 7 phone calls to get this order cancelled. Still have not received the refund. Spoke with other furniture stores and they said this has been a non-stop problem since they closed the other locations and opened this one. They said frequently they are giving one delivery date upon purchase, then pushing back weeks at a time past that, sometimes more than once. What is the point of having a brick and mortar store that takes over a money for delivery when you can go online and purchase it at half the cost and have it delivered in a couple days? Do not shop here. No, I'm not responding. If you actually cared you would call the client and issue the refund. Your answer is performative.

Eva @ Elliot They were wonderful and make sure we got everything we needed.

I placed my order in the store 10 days ago and I was told will be delivered in 2-3 days. The system was down and I was told I will get a call with the tracking number the next day, I never received a call. The order didnt arrive and everytime I call the store I am provided with no assistance. I was promised 3 times to receive a call from the representative and never received one. The store never picks up, the central customer service is unable to help. Extremely frustrated.

Beautiful Big Store. Lay out is inviting and plenty of sales people waiting to help you. This sofa is the most comfortable I have ever sat on. Easy to nap on too.

Good service. Very friendly and helpful.

Beautiful store!

Purchased with intent of taking home the same day but their warehouse people leave early so I had to come back the next day. They price matched which is great , sales people are very friendly and the manager seems like a decent guy if not for the hiccup and the fact some accessories on the floor aren't readily available to take home I'd had given them 4 stars. There is time for improvement.

Unfriendly staff, decided to help us just right before we were about to leave. Max needs to fix his attitude..I get it. Not everyday is the best day but to give us that attitude was just plain unnecessary. Please consider therapy<3 I’m rooting for you. As for the furniture, there were many options!

Thank you Mr.Long loved the great customer service and helping us out for the back yard patio set

Stopped in to "start" searching for a bed mattress and found it, and adjustable frame and bed frame and dresser and nightstands. Cody took care of us and did a great job. Looking forward to the delivery and setup soon.

Casey the Dr of beds was amazing. Thank you so much for helping finding the perfect one for us.

First time in the store to check it out. Greeted very professionally and allowed to roam the store without any of the harassment you may get elsewhere. A salesperson named Cody did approach us and offers his services. When we said just looking he said sure and would check back with us in about 10 minutes or so. We roamed and found a few items we wanted and needed some questions answered. Cody was very knowledgeable and easy to work with. Explained everything in full detail and just overall had a great experience. Thank you Cody appreciate doing business with yourself and Ashley!

We had a great experience at the new Ashley’s store in Las Vegas. Our sales representative, Cory Draper was very helpful. We found the chairs that we needed and are very happy.

Our experience at Ashley‘s was outstanding. Taylor, the sales representative.(Believe that was her name) Was extremely friendly and professional. The guys that delivered the partial shipment were very efficient, courteous, and friendly. All in all five stars.

This Ashley store has been open for two weeks. It's located next to Ikea. It has 2 levels. I was looking for a dining set, but I didn't see anything I liked. But they have nice-looking furniture.

Maria, Managers and Regional Manager were all extraordinary helpful and much appreciated in making our experience pleasant and successful. Thank you all kindly.

Yesenia was really helpful and helped me find just what I wanted.

Overall experience was really ZERO. The sales agent was accommodating, I’ll give him that, however, purchasing from the store took me 2 hours to finalize. I knew what I wanted, ordered in minutes, but unfortunately they still have to go through a customer agent over the phone. I ordered a king bedroom set with bed, mattress, box springs, bedside tables, and dresser. I even paid extra for the white glove delivery. When 2 guys came to assemble the order, they sent half of the box spring and they could not finish assembling my bed because the screws it came with was not correct. When I called customer service, they routed me to call to the store to get it corrected. So I called the store and guess what, it routed back to customer service. So many run arounds, very disappointing and frustrating. World class??? I don’t think so. Someone needs to call me back as I have no direct number to call and follow up the order that I have fully paid for. This should not be difficult.

The experience with the sales associate was great. Picking up one side table out back sitting for over an hour is ridiculous!!! This process needs to be streamlined!! I’m am so upset about it. I was about to walk back inside the store.

Checked out beds and Michael helped explain everything in a detailed manner. He was a great sales associate and a pleasure to talk to!

My husband and I came in looking for dining set and buffet and Dianne was absolutely amazing and helpful. We purchased our items with Dianne We are so happy with our purchase and the service provided. Thank you Dianne

Tyler was absolutely amazing! Very knowledgeable, patient, and took his time explaining all the options they have available for us. He answered all our questions with a very nice and helpful way! Great guy who knows his stuff very well!

Ashely helped us with our sell and was polite and patient. Thank you.

Huge & amazing furniture shopping place. Sales rep. Mr.Torres was greatly helping us, very kind & patient. Sales Mgr confirmed, gave an additional benefit to finalize the contract. Will def.come back for another needs. Very recommended.

Did not get our entire order. Was told that one of the items needed to be re-elected, but wasn't notified until the day od delivery. Customer service was hard to hey a hold of and horrible anyway. Never again with this place.

Very large selection of items. Great sales experience with Maria P. Provided outstanding customer service. Will return for more items.

Ashley’s has a beautiful store, but the experience has been a mess. On opening day, I went in to buy new pillows. It took over 30 minutes just to check out, with a pile of paperwork to initial—only to find out at the end that the pillows weren’t even in stock. Fine, I figured I already paid, so I’d just come back in two weeks. Eventually, I get an automated call saying my order is ready. I go in, and after some searching, they tell me it’s not there. A few days later, I get a call saying the pillow is ready—so I go back, again, and again I’m told there’s nothing there. Honestly, I just came from the DMV, and that was way more organized than this place.

Huge selection Great prices

Messed up DARK BROWN with LIGHT GRAY and now I have to sleep on a mattress on the ground for a whole ass week

Oscar Arturo was amazing. He answered all my questions and was very helpful and got me the furniture I was asking for. I’ll definitely be back and I’ll be asking only for him. Had lots of laughs

Most beautiful furniture store ever.

Was greeted as soon as I walked in without feeling like I’m being followed or pushed into buying something. Ended up making a good purchase sales person was courteous no complaints.

Great selection, decent pricing.

We love our sofas, the delivery men are good & works really quick

Ramon and his partner did a great job!

Tracy was wonderful and not pushy at all, which was nice.

Horrible customer service. No one answers the phone at the store. You get diverted to a call center in the Philippines. Went to the store and one woman and some type of sales leader wanna be assistant manager tried for over an hour to fix the issue. Now I’m on on my 5th date to deliver my furniture because they keep rescheduling it with no rhyme or reason. Avoid the hassle and horrible service of this place, do your self a favor and shop somewhere else…

Went to the Ashley at the Curve, Las Vegas. We had Devin J. help us. Nice and curtis and very helpful. We got a new bedroom set and power lift recliner. I am very happy with my purchases.

I felt we were getting pressured. I explained what we wanted and our budget. All i kept hearing was we could finance. In the end the bill still has to get paid. We also had a $50 coupon that we were told was not good for mattresses. When we purchased furniture in January 2025 we received a veteran's discount. Also told not good on mattresses. Either Ashley has it or doesn't. Type of purchase shouldn't matter. We've been customers since 2002. Sorry to say it may be our last purchase.

Love the product and the delivery guys were courteous and respectful.

The store was beautiful and offered many options. Ali and the GM went over and beyond to earn our business. Happy Customers!

No stars deserved! We were overcharged and caught it after we had paid in full via cash. Management had looked over the order before the sales rep, Ivan submitted it and everything supposedly looked good. They had to add the 30% discount to every item individually instead of once at the end. Of course this leaves room for error, things were missed. No one answers the phone so I had to drive across town to waste more time at the store. I was told I would get a check in the mail within 15 days. A month later... here we are. No check, no update. Ive had disconnected calls and promised call backs (HA). I can recite the message to you that plays when no one answers the phone since I heard it so many times. Nothing has been processed. No one and I mean no one can assist with an ETA. I asked to speak to management and they are conveniently "unavailable" always. Isn't this part of their job?? I tried calling the store and call center as well as the sales rep. I have no more patience. I asked where I can submit a complaint and I was told I can tell them and they will update my account. That got us far... not! They are shady, take your money, and have zero customer service. I don't expect this service from a company this size. I'm questioning if I want to even be a customer because Im not valued or treated like one. If I have to go to the store to discuss this matter once again and be face to face with someone I wont be happy! This store is short staffed bu they have the tools they need, they just refuse to help. The reply to my last review of give us a call to discuss means nothing when your staff doesnt do their job from sales reps, to customer service, to managers!! Im beyond frustrated.

Thank you Javier for a smooth delivery!

Long greeted us right as we arrived, and without being pushy, guided us towards the furniture styles I was looking for. He worked to get us the best possible price on the very nice furniture we picked out. Additionally, he went above and beyond by arranging a better delivery date for us after some confusion over the previous. Very pleased and looking forward to receiving the furniture.

Eduardo and Dianne are Awesome!

Eduardo and Dianne did an amazing job with our furniture selection. The customer service and attention to details was outstanding.

The new Ashley is amazing. So much to see and they now offer electronics too. Went in just to browse and not looking to buy anything, walked out with some new furniture. Staff is very helpful and they are currently offering great financing deals if that’s your jam.

Marcos was very patient and polite. He knew the Information for each item we were looking for. He is a great sales person that he convince me that my husband deserved a 100 inch TV lol! Great job Marcos and keep up the good work!!!! Happy Birthday!!!

Zach was extremely helpful and a wonder to work with

Great salesperson ,friendly and helpful!

My salesperson, Ali was very patient, friendly and knowledgeable. I would recommend Ashley based on my experience with staff.

Dawn was very helpful on getting our situation taken care of and also a big Thanks to Daisy in customer service area on fixing our problem, kudos to both and Thanks again

Cat great experience I wasn’t bothered while I was walking through the store and the person that was helping me was excellent

My initial visit and order was with Arturo, who was very friendly and helpful. When my furniture was delivered, it was wrong. They brought the wrong chairs, so I refused them and as soon as they left, I headed to Ashley….to make sure the chairs I wanted were in stock and secure them. I met Lee and he took me back to customer service, where the helpful lady fixed my order and scheduled the new chairs to be delivered in a few days. So far, my experience has been decent!

I went to go check out the new location, I was helped by Jackie and she was very friendly and helpful. She was very patient with me as I am very indecisive, but she helped me pick a wonderful new mattress that I absolutely love. Her great attitude and patience definitely made the whole process smooth and easy. Love the new mattress cant wait to get it delivered.

The arrival of the delivery guys was prompt and efficient. Unfortunately, they could not help that two pieces of the sectional were both damaged. However, the gentleman were happy to take them out and configure my couch to be functional for the time being. Ashley‘s was prompt in setting up a replacement date to bring the rest of my order.

Great experience, Tyler Scovell made the whole thing so smooth and helped me find exactly what I was looking for

The service was great. I just found something else at another store that I liked much better.

Jonathan did a great job in helping us find our furniture!

I walked the entire store and did not get greeted once. Maybe since I was by myself and everyone was with their families. I was looking for a coffee table and found one. I ended up purchasing one to have it delivered to the house. My biggest pet peave is service

Ali was our Salesperson He was helpful but not pushy and just helped us make the best selection for Us☺️

waited 45min-1hr both times for pickup. received incorrect barstool amount.

What a great expansive showroom... amazing selections

Delivery driver noticed defect in furniture but had the rest installed with care in a professional and timely manner. I appreciate him noticing the flaw.

Wow, Marcy is an excellent sale women, she presented us with all the options that we were considering and found us the right sofa at the right price. I recommend Marcy from Ashley furniture anytime. Thank you Marcy.

Friendly , helpful, clean.

Great selection in a big clean store. Lots of assistance so no waiting once you are ready!

Beautiful showroom

Worst experience i have ever had!Will never shop with Ashley again

Alex was amamzing and will definitely come back to buy more

11/10 stars.

We went to Ashley to visit and to check out the beds. The new place was beautiful. Jada and KC, was our sales advisors. They were great to work with. The both was friendly, easy to talk to and made the purchasing process stress free. You should check it out, they might have what you're looking for.

Tyler and Jackie , were SUPER helpful and made my experience shopping special. I will definitely be doing all my furniture shopping with them in the future!

The place was brand new. I and my daughter help select the love seat. My daughter bought that for my birthday.

Delivery was right on time and the delivery people were fast and efficient. Very professional and courteous. The whole thing took about 10 minutes.

Bad customer service and worst delivery team

Harry Laffita was awesome , very patient and took his time with us, he wasn’t pushy and try helping us find what we wanted , which we did!

My first time at the new Ashlie giant shop on the 215. Had a wonderful service and can’t wait for my furniture to arrive at my house.

Corey was amazing and very helpful. Will be back to purchase again.

Very friendly. We told Ben what we were looking for. He took us to right where what we were looking for. We then made a purchase.

I waited 45 minutes yesterday, they sent me home with no product. They called me and told me my product was ready. I waited almost 45 minutes today before I got my product. I am not very happy

New store very nice. Sales person said our old mattress could be picked and disposed of for $50 when the new one was delivered. We agreed to this.However, this was not indicated on the paperwork, and the delivery driver couldn't take it. Otherwise, things were OK.

Quick and efficient. No damage. Great service

I purchased a sofa in full on May 27, 2025, at Ashley after declining their 12-month financing because it required extra income documentation. I never completed or approved any credit application. Two weeks later, I found out a credit card under my name was opened on June 9 — without my knowledge or consent — through their financing partner. Ashley and the bank have been passing the blame, and no one can explain how my personal info was used to open a credit account I never authorized. This is a serious violation of privacy and consumer trust. I’m now dealing with identity theft reports and disputing this account on my credit report. Absolutely unacceptable and outrageous.

the delivery guys were very good - on time- helpful and quick - great job- has 3 items that were unneeded so they recorded them and took back for you to credit

Very efficient and polite crew

Tried to use their AI assistant to pick up my order. Received a text message confirming my pick up. Confirmed the time and the AI assistant said they will have my order ready when I got there. I went to customer pickup after receiving a text from the AI assistant saying my order is ready to find out it was not scheduled, prepared, or ready at all. Waited over 30 minutes at their loading dock in the sun for someone to not really help me load my order. I would give 0 stars if I could.

We enjoyed discussing the choices of love seats and couches with Kristal Dunton. She helped us decide which couch would benefit us with our jagdterrier who loves to stretch out on the couch. The two men who delivered our couch kept a cheery disposition even when they saw that it needed to get upstairs. It was 106 and even though they were obviously tired, they were very efficient and checked it all to make sure worked before they left. Overall, Ashley was represented by its excellent employees and quality of furniture.

Excellent! Simple review, sales process was quick and honest, delivery 2 days later that was on time and very efficient. Taylor was our sales rep, and Alberto was the delivery driver.

I walked in knowing the item I was interested in. Ali and Michael were extremely helpful with answering my questions and writing up the order. Both gentlemen were pleasant and professional. I was out the door in 20 minutes and my sideboard will be delivered next week. Very satisfied. Would recommend Ashley furniture store!

Employees were great and very friendly 👍

The delivery team was fast courteous and efficient. Well done !!

Great service and support.

Run as far away from this place as possible. They require that all purchases be shipped (even for the artwork that they had in excess), they only use FedEx (no tracking number provided, no call on delivery), and they make returns and exchanges the most horrible of processes to go through. I promise you, the money saved is not worth the headache!!!!

Anita is an amazing associate. She was very patient and knowledgeable.

If you want it delivered you have to pay a fee even if your orders $5000+ and wait over a week. Then if you want to do customer pick up, you show up to get your stuff, get ignored for 30 minutes, then they take another 30 minutes to actually get your stuff. The guys on the forklift are nice, but it’s seems like the management doesn’t give a crap about the customer experience after purchase. Definitely won’t be back to another Ashley after this pick up experience

Love this location!

Great

I went in and asked about a chair, they were very unhelpful and seemed uninterested in selling the chair. I guess buying a $1500 chair isn’t worth the care. There are many furniture stores and please do not support this store… corporate and no heart. I think I was profiled.

I had an incredible experience at the grand opening of Ashley at the Curve! The Sales Director truly went above and beyond, patiently explaining the durability and unique features of each piece. His passion and knowledge were infectious, and his kindness made us feel valued. What really impressed us was how the team exceeded our expectations with amazing freebies and exceptional service. The staff were warm, friendly, and made the entire experience enjoyable. If you're in the market for new furniture, look no further than Ashley at the Curve. I'm thrilled to give them my highest recommendation – they're a must-visit destination! Thank you, Ashley, for making our experience unforgettable 😊.

My family & I went to the grand opening- What a Party!! They went all out & we all had a Great time!! The employees were sooo nice & RILEY went out of her way to help us & make us HAPPY!Great Customer Service!!! THEY have so much to chose from & we are going back tommorrow!!!

Terrible experience, garbage and stinks and their customer service is unbelievably horrendous

If I could give zero, I would give negative 1, the customer service is the worst I’ve ever experienced in my entire life, I bought a couch and told the team I needed it delivered by 2 because I work and they said, we do not deliver at specific times but have time frames but you can be on the early route and get it delivered in the morning. I have rescheduled 3 times since then because their team can’t figure out how to do their jobs. I am beyond frustrated, I called the store 10 times the other day and it was not answered once, directed to their overseas customer services that have no idea what’s going on and can’t properly help me because they don’t understand my situation. And I then tried to cancel the delivery because they can’t get their act together and guess what no refunds on deliveries because customers understand that the deliveries aren’t at certain times even though I was told that I could get my product before the time I told them, which was 2! I will never be ordering or purchasing anything from Ashley ever again! This has been the worst experience I’ve ever had, terrible customer service, terrible help, and worst of all I’m stuck stressed and late every time I have a delivery because they say estimated delivery time is 2, 2 rolls around and it changes to 3 so not only do I have yo spend the hasty drive to work canceling the delivery again!!!!!!! I now am late for work too, this is terrible, stressful and ridiculous If you value your sanity and your stress free life, Do NOT buy from these people

Horrible experience! We came in and made a purchase and paid cash for a large order within two days. We already knew what we wanted with the employees there are stuck on sales and how to put a dollar in their own pocket instead of what’s best for the customer. While placing the order we went from receiving our items within a few days to receiving them in over a month.Once the order is placed, you lose all Customer Service. They only have two people working in the office and no one answers the phone each time you go to the store you have to spend hours there which is an inconvenience, especially since it’s across town. The day after we place the order we found we were overcharged several hundred dollars. When I went back, I was told we had to wait two weeks to receive a check in the mail. Still nothing has come. I spoke to someone yesterday and they just processed the refund then. No one has any concern or urgency. Beware if you’re going to be a customer at the store. Now among writing this review, I’m seeing they already have less than three stars and they barely opened. they haven’t even had their grand opening event yet. Hopefully they can get it together and do what’s right for the customers and future buyers. At this point, I do not want to return.

Disappointed thought the showroom would be better given it’s attached to a warehouse…

Message for the sales team: BACK. OFF. I’ve never been harassed and followed so much in my life. They are pushing “financing” because they know their prices are outrageous. Stop following people around your store, it’s weird behavior. Message for customers: Shop online, save yourself the annoyance, time, and gas.

Kind of bland in color and style

Garbage store and customer service never expect that the furniture they have in display is what you will get.. That’s completely scam, better buy in Temu trust me , don’t live the horrible experience that I had with this scammers

Aggressive doesn't begin to describe how sales reps won't stop bothering you.

To Whom It May Concern, During a recent visit to your new store in Las Vegas on the curve, a salesperson in the bedding mattress section asked for my phone number under the pretense of looking up a prior purchase i had made a year earlier. I provided it solely for that purpose. She then asked if I’d like her to open a shopping cart for a mattress I was considering, and I clearly declined. Despite this, she created a shopping cart anyway — without my consent and against my approval — seemingly to lock in a commission if i was to approach another sales person or purchase something else. Within an hour, I began receiving targeted Ashley ads on Facebook and Instagram related to the exact mattress and brand I viewed in-store. I texted her number provided on her store business card. She denied doing it and then said she would remove my info the following day. This is a clear violation of my privacy and misuse of personal information, potentially in breach of consumer privacy laws. I called to file a formal complaint and was told no managers were available to talk to me. Days later, I still have not received a call back. Ashley needs to train managers and sales associates on how data is used in customer profiling, targeted and shared with Ashleys social media advertising retargeting lists as well as privacy laws.

My husband and I purchased the oversized ottoman to go with our chaise chair, and may I say the customer service we received from Jackie was nothing but amazing. She went above and beyond to make sure our experience was nothing but top tier. If you ever come to this Ashley's, please ask for Miss Jackie , you won't be disappointed. Jackie, thank you once again. we will return .

I can't belive how horrible of an experice iv been having with this entire company... the instore items are more expensive than the ones online... they make it impossible to refund items... there sales men are some of the worst trained people I have ever seen. Ben told me that they didn't run credit for financing ... that's a straight up lie... thankfully I didn't listen to him as I was still in escrow... the manager was speaking badly about other customers in front of me... the customer service on the phone is brain dead... and lie giving false information... it truly feels like no one knows anything through the whole company... its such a mess... Go To RC willies... trust there amazingggg... I wish I had never stepped foot in Ashleys

Most items are absolutely horrible quality made in China garbage. The few items that are actually more decent - store won't honor the online prices. There is absolutely no point going here whatsoever, complete waste of time.

Nice furniture, pushy sales tactics. Went to buy a couch that reclines. The salesman added a $300 something protection plan on to my final total without asking me. I barely found it and asked him to remove the protection plan, as I don't want it. He then decided to explain why I need this protection plan. After telling him I don't want it again a manager appeared at our table. He took 20 minutes to explain what this protection plan is and why I need it. I declined the protection plan again. Middle manager disappears and the final boss, upper management appears. Suite coat, slick back hair, he's ready. Now I have 3 dudes surrounding me at this table telling me why I need to buy the protection plan for their faulty couch. Beside making a strong point not to buy their faulty furniture, the pressure to buy this protection plan was ridiculous. Be ready to say no, many times while surrounded by people telling you to say yes.

* Update 6/18 - It’s been 2 weeks since our purchase and Ashley’s still hasn’t ordered the missing screws. Their lack of customer service results in an endless waiting of 48 hours, 72 hours and 7-10 business days. They don’t do returns so they won’t exchange my sofa and all they will tell me is to wait. Unbelievable. 1) [No] Help on Sales Floor- It took about 30 minutes before we could find a salesperson to help us. We had a couple of questions, but were essentially ready to purchase. Everyone upstairs was already with a client and the man downstairs directed us up when we said what we were looking for. Not that big of a deal if that was the end of this experience. 2) False Advertising- There was an issue creating the order and another salesperson had to assist. Again, not a big deal. They asked how many months we wanted to finance and I asked about the signs around the store (on every product) that said 0% for 60 months. They said that was only for purchases over $4999, however none of the signs on the product state those terms. I didn’t see a single side that said that, but financing wasn’t an issue. I was showing someone the sofa I purchased and it’s priced online at $799 but in store at $1099. WHAT?? I didn’t see this until after I left, but I’ve never dealt with such a blatantly dishonest company. 3) Delivery- They had a delivery date about 3 days away, which is what I needed. However, when I asked for the time they couldn’t give me a window. I couldn’t take the delivery past a certain time, so I asked for another date which was over a week out. I said nevermind because we needed it sooner. We ended up using a third party they recommended to get our sofa delivered. 4) Return Policy- There is none! I asked what happens if there’s an issue with the order, the delivery, the sofa doesn’t fit, etc and the salesperson told me we could refuse the delivery or report damage within 72 hours otherwise the sofa is final sale. Honestly, I should’ve walked away here. 5) Customer Service- The third party called me to let me know he was waiting for my order. He said they couldn’t find the order, so after 2 and a half hours of him waiting, they brought it out. As soon as they opened the package in our house, we noticed the screws to attach the legs are missing. There are 2 numbers on the email for my order, one of which is for warranty claims. I don’t have a warranty claim as I just purchased the sofa and it came with missing parts. The phone agent told me I will have to file a claim via text message (can’t do it over the phone??) and they would send me screws in 7-10 business days. She said there’s nothing she could do since Ashley’s didn’t deliver it although the issue would still stand if I picked this up myself. Literally missing 8 screws on a $1300 purchase and after 3 attempts at reaching someone for customer service, I will be contacted within 2 days for a resolution. Meanwhile, my sofa sleeper won’t close because it’s not high enough from the ground. I asked to speak with a manager about the dishonesty and issues faced when purchasing from Ashley’s (which I will never do again and strongly advise others to save the headache), I was told my information would be forwarded so a supervisor could contact me.

My partner and I came in the day it opened to just browse I didn’t feel pressured and if I needed help an amazing assistant named Jordan was easy to talk to. We decided to get a new bed frame a few days later and was helped by Marissa, it was awesome will definitely come back for more one day!

I recently stopped at this brand new Ashley store and I purchased a set of couches, the store offered me 30% off the original price and a 60 months no interest, the sales person and the store manager handle and approved the transaction, we signed the contract and set a delivery date. Unfortunately they call me the next day and inform me they couldn't honor this offer and they wanted to charge me full price and only do a payment plan contract for 12 monts at a full price, this was not because credit issues instead they said they just couldn't offered me that deal. I found this entirely unprofessional. I also noticed when I was there that another couple was complaining about the furniture not being delivered when it was promised, and on the same day, one more customer left the store very upset. I wish I could say something positive about my experience, but that is not the case. I hope they get their act together and treat customer with respect and honor the deals they initially offer.

Went in to check out the new location and it's super nice inside! Was greeted at the door by the sales woman Marissa and told her I was just browsing and wouldn't need any help. She told me about the sales and let me wander for a few minutes. Then somehow she convinced me to check out their "Mattress gallery". Next thing you know I'm leaving with a 1500 mattress and a new friend. A big thank you shout out to Marissa for her attentiveness and mattress knowledge! Ask for her if you want someone knowledgeable and super friendly when buying stuff for your home! 💯 😎.

My husband and I visited the new Ashley Furniture off Durango (by Ikea) to browse for outdoor furniture, and we were fortunate to be helped by Devon. From the moment he introduced himself, he struck the perfect balance - warm, professional, and respectful of our space. He made it clear he was available to assist, but never hovered or pressured us, which made the entire experience feel comfortable and relaxed. It's worth noting that while some reviews mention overly aggressive sales tactics by other sales associates, our experience with Devon was the exact opposite. His approach was patient, sincere, and he focused on helping us find what was right for us --not just making a sale. By the end of the evening, with Devon's help, we purchased far more than we originally planned and left feeling confident and well taken care of. His patience, sincerity, and overall approach were a refreshing reminder of what great customer service should be. He is truly an asset to the team, and we feel fortunate to have worked with him. Thanks Devon!

When you come in ask for Taylor L! She was so amazing and helpful. She had all the answers and helped us find the perfect table for our new house. Can’t wait to come back and buy more from her. Thanks Taylor!

Valorie is awesome. Very friendly, knowledgeable, and talkative. The store is simply stunning.

Sales staff everywhere, can't browse in peace without several people approaching you trying to sell you on their financing. If you tell them you're just browsing they keep asking you questions and following you. When I told one of them I didn't want the paper he was handing out regarding their financing he scoffed at me and walked off. Rude people, would not come back

I went to the store for the soft opening and purchased a couch. At the time of purchase, they stated the first time they ran my card, it did not go through and they would need to run my card a second time. I showed them the pending charge I already had on my account from the store. They stated the charge would"fall off" in a couple days and they would text me a link to pay. A few days later, the pending charge was fully processed on my account. I attempted to call the store back but there was no phone number online to reach them and the other Henderson location did not have their number either when I asked them. I was transferred to the 800 customer service line. The agent stated everything was ok and confirmed my delivery with me via phone and gave me my delivery instructions. A couple days before my supposed delivery, I received no information so I called the 800 number again. This time, a different agent states to me they are not sure why my delivery was confirmed because I still have the entire balance due on the couch. I then had to drive 30 minutes back to the store I purchased from to show them in person that I paid for the couch. They informed me this happened to other people as well and attributed it to the first day opening issues. They stated they should have the issue resolved in 1-3 days. Today is day 3 and there is no confirmation of a delivery or my payment. I now have the phone number to the store but I called 4 different times throughout the day and the phone was never answered. I have now paid $2,000 for a couch almost 2 weeks ago with nothing to show for it and no answers, and have to dispute this charge on my credit card.

We had an absolutely wonderful experience at Ashley Furniture thanks to our amazing sales associate, Kim. From the moment we walked in, Kim was patient, kind, and incredibly attentive. She gave us the freedom to wander the store and explore all our options without ever making us feel rushed. In fact, this ended up being the quickest furniture shopping trip we’ve ever had—but it never felt anything less than thoughtful and intentional. We’re beyond excited about our new living room set, and to top it all off, Kim managed to schedule our delivery in just over a week! Her knowledge, professionalism, and warmth made the whole process effortless. Kim, you are a queen, and we truly can’t thank you enough for your help and guidance. Ashley Furniture is lucky to have you—we’ll definitely be back for future pieces!

The customer service pick up is very bad service. I got the older. I wait over 1 hour to just get my older out and they're just all they have one person to help because the stuff out.

Beautiful store! Lots of selection. Don't sell much small stuff separately decor wise.

Misleading pricing. Ashley Furniture Stores are franchises. This means they can charge different prices than what is listed on their website compared to what is in the store. The same piece of furniture may be cheaper in another state/zip code, and the local store will not honor the price. The new Ashley store next to IKEA has a lot of green employees who have limited knowledge. Management is short tempered and doesn't care about business or their customers. I ended up canceling my order. They lost me as a customer and anyone else I can convince not to shop there.

Really beautiful location and I was happy to run into a few familiar faces on the floor from other locations around the valley during my first visit with my parents yesterday. Unfortunately I am very disappointed with the service we received at the Customer Pick-Up Office. The ladies there were super rude and inattentive. We were not greeted when we walked in and were only told to sign a document and have a seat. Since it was our first time visiting, we didn’t know what to expect from the experience and no one bothered to give us any information. We waited for about 20 minutes before we decided to go up and ask what we were waiting for, turns out someone was doing to bring out some of the items we had purchased. Funny enough, we saw two people that had been sitting there chatting the entire time get up and step away, only to return with our items less than five minutes later. To add to this, one of our items was broken and I returned today to get a replacement. My partner was given the same attention… aka, none. He walked into the office and was not greeted by anyone inside and he had to request assistance for anyone to help. Really overall a disappointing experience. We have shopped from Ashley before and have never had any issues with customer service or any employee for that matter. I’m not one to judge or complain, I work at a bank and understand that as customer facing employees, we all have bad days.. but customer service goes a long way. I don’t know if I want to return and deal with these ladies again to be honest 🤷🏻‍♀️

Maria helped me find the perfect sofa for me and my partner. She is a great person and seller. Thank you, María! ( the store is amazing)

I may update this if I return. I walked in this morning to just browse. I say a furniture set I saw online and wanted to see it in person. Beautiful new location but as soon as I walked in a salesperson b lined for me before I could even grasp where everything was. He started to sell me on financing and what he could do for me blah blah blah. I explained to him, I’d like to just browse and I’ll find someone if I had questions. He would not stop. I asked him to stop and he backed off. As I walked around I could see him following me like a shark. I stopped at a set to check the fabric and he came running explaining to me the financing again. I said “listen if you do not stop - I will leave” he then backed off. I continued upstairs - he followed me. I walked around looking he was in every ear shot of me on the phone with my husband. I left. It was horrendous to be just stalked for a sale. Customer service isn’t selling. It’s a genuine interaction and when someone like that violates my space. I’m out. Deciding to return or not.

after 15minutes walking the floor nobody approached us... i guess we have to dressed up next time... 🤣🤣🤣 ashley assistants are giving me a hospital vibe... ---------------------------------- good thing miguel told us they are short staffed ---------------------------------- why another furniture store why o why nobody goes to ikea anymore and then this they need to open a MALL like what sunset stetion has (galleria mall) we need durango mall D'Mall with cinemas / steak and egg and more ...

Worst company I have ever purchased from. My furniture was damaged and I've been trying to return it for a new one for the past month. I've stopped by the warehouse 3 times. Each time I was sent away due to miscomunication between the customer care and this warehouse. The true annoyance is the complete lack of empathy from the lady in the front of the warehouse. She rolls her eyes and acts as if I'm the problem. AVOID THIS COMPANY LIKE THE PLAGUE! PLENTY OF OTHER FURNITURE STORES.

Customer pick up lady I believe her name is Diane or Diana was incredibly rude. No customer service. very disappointed. And this location isn’t even open yet other then customer pick up.

(Translated by Google) The largest furniture store in Las Vegas 😍🤩 the furniture is incredible there are all styles colors and textures, without a doubt it is the best in Las Vegas (Original) La tienda más grande de muebles en las vegas 😍🤩 los muebles son increíbles hay de todos estilos colores y texturas, sin dudarlo es la mejor de las vegas

horrible location

It just next to Ikea. Great huge store. Not open yet.