Ashley Store Reno, NV

Went to Ashley looking for a chest and nightstand not knowing what style. Zac was very helpful and knowledgeable. Finally found what I was looking for. Transaction went smoothly with explained everything. Thank you Zac.

Honestly if I could rate a 0. Got 2 couches for almost $400 each and the metal support rod broke and despite buying a warranty for each couch they refuse to up hold it saying that the metal support rod that broke doesn't count as part of the frame and they will only replace if it's the frame. Honestly it's not worth the money the couch it's great and for the price you would think it would last more than a year considering it's not a toy that you ruff house with or a bed you are on 8 hours more or less

I bought furniture from here along with a warranty. The support bar on one of the couches I couches broke and the warranty won't cover it. Whatever you do don't get the warranty, it is pretty much worthless and a waste of money. I will never buy a couch from here again. If I could rate a negative number I would.

Zac offers great customer Service & was very helpful with my needs at the store.

Austin was great! Very helpful

My partner and I walked in looking to get a new dining table and possibly a sofa. We were greeted by Frank and I made it clear I was there to look first. After we went around, we managed to connect with him again as I was curious about a specific sofa. When he walked up to us, he absolutely reeked of cigarette smell to the point that my partner and I got headaches for the rest of our time there. I asked if they had a couch I saw online in store that I could test out, he showed me a model with the same cushions. As we were trying it out, he asked if I was going to buy, and as soon as I alluded to buying it online, he just walked away without saying anything. I didn't even get to tell him that we were still interested in a few of the other couches on the floor. Austin ended up helping us out with getting our table ordered and he was great, very attentive and social with us. He got us taken care of and he deserves credit for that. I was ready to leave with a dining table and sofa ordered, but we ended up buying a sofa somewhere else that same day.

Staff was friendly when you walk in the store , But when it comes to delivery worst experience ever . Was told my future was coming in Friday, got a call day of delivery saying they had to reschedule my delivery 2 weeks out . I had even called out work to have my furniture delivered to my home. I told the girl if I would get any type of discount for the inconvenience and she said she can’t do that . Worst of all I’m Still waiting on my bed guess I got to sleep on the couch for now

Customer Service was top notch.

Worst service I’ve ever experienced. I will never be giving this store my business. After buying a couch and a bed frame from them you would think customer service and delivery would be top tier. Absolutely not! Upon delivering my bed frame - they realized they had no hardware for the frame… No screws, no brackets, NOTHING to put this frame together. How does that even happen? Fast forward, I immediately contact the store as well as the sales rep who I dealt with and was told this was being looked into and they would have it resolved asap… WELP here we are almost an ENTIRE WEEK later with absolutely no guarantee on when they will actually bring the hardware and finish putting the frame together. The first time I spoke to the “office manager” I was hung up on and since then it’s been back and forth on when they can deliver SCREWS. My delivery was on a Saturday, after being rudely spoken to by the office staff it was moved to Wednesday, then I get a call that it had to be moved to Thursday. SHOCKER - they call the day before delivery and say they have to now move it to Saturday!!! An entire WEEK of my mattress on the floor. Your staff is absolutely terrible, and your customer service is even worse. Save all of your time and money from this place and take it somewhere who actually values your business, because this place does not.

Gio was a superstar!!! He warmly met us when we came in the door and assisted us with our purchase every step of the way. His Manager gets an assist for closing the deal. Great experience. Can’t wait to get my new zero gravity recliner! Thank you!

Chris was amazing. He wasn’t pushy but was still very informative and made the buying process short and simple!

Great Furniture and service! Excellent!!!

I purchased some living room furniture at the Reno store. The sales people were incredibly helpful and knowledgeable. There was no pressure or typical sales push. Ashleys will definitely be my go to place for furniture in the future. Thank you to Austin and Dylan.

Nice store. Friendly people.

Frank Buckner did a great job. He was not a high pressure salesman. He let us pick out what we wanted on our time frame. He was very helpful with all our questions. Really enjoyed the experience.

I had a great experience with this Ashley store, primarily because of their salesperson named Chris C. He was helpful, professional, and went out of his way to help me with delivery options. I purchased a nice couch and chair and he also helped made the purchase easy and smooth.

missing items no body call or do anything about it

I love our new furniture! The bedroom set is very well-made and looks perfect. The delivery was done carefully, and thoroughly. The workers had to navigate some long stairs and they were careful with everything.

0. You forced me into spending money on a delivery fee after denying me picking up my couch from the store "were a show room only" You should eat that cost and put it in the couch, oh wait it's a tactic to begin upselling. The $200 delivery fee you needed a manager to waive covered set up and trash removal. It took me 15 minutes. You guys are a scam and I will be leaving reviews as well as discontinuing business with you.

Austin was very friendly and professional and took his time explaining everything we will tell our friends-Nathan & Penny Snell Reno

The salesman was very helpful.

I am a longtime customer. I just love their furniture. The quality is just great. And of course Franklin, the sales rep. was so nice and very helpful. Thx u

I was welcomed shortly after entering the store. The sales person asked what I was looking for. Once I told him, he led me right to some choices matching my search. I found what I wanted and the check out process was short and easy. This is why I have returned everytime I am looking for furniture.

I hate furniture shopping! Most times you walk into a store and someone is waiting to put on the hard sell or stir you to something they may have an incentive to sell. Not so with this Ashley location. It was a stress free experience and when we were ready to get serious about a purchase Austin was there to guide us. Once he knew what we were looking for he pointed us to several good options. When we settled on a purchase he guided us through it flawlessly. We’ll be back the next time we’re in the market for some furniture.

Anthony was both knowledgeable and super helpful. Together with the sales manager, Manny, I felt I purchased the best furniture for a very good price. Thank you Anthony!

AJ was very helpful. Look forward to working with him again in a couple of months.

Great service, very nice staff. Very accommodating.

Awesome - no pressure sales person his name is Frank, very polite and courteous

The process was quite easy. My wife and I knew what we wanted, picked it, and it's being delivered shortly.

Found a couch I liked at Ashley, but I found a better price online. They matched it 100% with delivery and setup being standard. Salesperson was great!! Very pleasant experience all around

Ashley certainly hires top-notch staff. The floor staff person at Ashley went the extra mile…patient, informative, and very pleasant. The manager was also very accommodating. Made our decision to purchase much easier.

AUSTIN was really nice and knowledgeable and professional that you enjoyed working with them.

Alan was very nice from the start and super professional. He was very knowledgeable and had a lot of patience for my parents indecisiveness and my own . He was super kind and made our experience great .

Very helpful nice over the phone and easier to purchase with card then finance

Great experience and delivery was great as well. The sales man was a neighbor from our neighborhood and he was very helpful. They delivery guys were nice and set up the new bed with ease. We offered them a drink since they have to work hard and carry heavy stuff.

I purchased an Owners Box sofa with power recliners on each end. While reclining one night the side of the backrest cracked and now is unusable. This was the framework and a defect by manufacture that caused this to be unusable. I worked through customer service for three months, with pictures galore, only to be told the couch is over 18 months old and they won't stand behind their lifetime unlimited warranty on the framework of this sofa. Stay away from Mor/Ashley (they are the same) no matter what the sales people promise! Should be negative stars!!!! UPDATE: Did as they asked in their reply. CRICKETS. No reply to my email..Their message was to get you to think they care...They don't.

Everyone was extremely helpful and informative.

We were in the market for a new recliner. Austin at the Ashley location in Reno was a great help getting us to ones that met our criteria, and in answering all of our questions before and during the purchasing process.

Great deals! The manager manny and sales person Carlos exceeded all my expectations! And I got the CUTEST couch along the ride.

It’s amazing and has outstanding deals on furniture. I’ll definitely recommend everyone that’s need furniture to Ashley Furniture Store. 😃

Austin was very helpful and professional

Manni & Anthony were great to work with.

We visited a few times. We couldn’t find exactly what we were looking for but we’re happy with the living room set we picked out. Hoping the delivery process goes smoothly.

WORSE CUSTOMER SERVICE THE LADY MANAGER AT THE RENO STORE AT MOANA ST HAS A TERRIBLE ACTITUD! THE CHARGE FOR THE DELIVERY SERVICE AND THEY DONT DELIVER WHEN THEY SAY THEY ARE ARE SUPPOSED TO. DID A $2600 PURCHASE ON A SUNDAY AND SCHEDULED THE DELIVERY FOR THE FOLLOWING SATURDAY, THE DAY PRIOR I RECEIVED A CALL TO CONFIRM THE DELIVERY FOR SATURDAY FROM 9:00 TO 13:00 PM, CALLED AROUND 11 AM AND THE EXTERNAL COMPANY THAT PROVIDES THE TRACKING SERVICES SAID THAT I WAS THE 4TH DELIVERY FOR THE DAY AND JUST KEEP WAITING, CALLED AGAIN AROUND 13:00 pm AND THEY TOLD ME THAT MY DELIVERY TO WAS IN ROUTE THAT JUST WAIT. 13:30 I DECIDED TO CALL THE STORE AND THE LADY SAID THAT MY DELIVERY WAS MOVED TO THE FOLLOWING DAY IN SAME TIME WINDOW. I EXPLAINED THAT I CALLED THE TRACKING ORDER DEPARTMENT AND THEY TOLD ME THEY BY DELIVERY WAS IN ROUTE AND HER RESPONSE WAS “ THOSE PEOPLE ARE OUT THE COUNTRY AND THEY DONT KNOW WHAT THEY ARE DOING YOU WILL GET YOUR DELIVERY ON SUNDAY FROM 9:00 TO 13:00 AND THE ONLY THING I CAN DO IS REFUND $100 FOR DELAY ON THE DELAY ON THE DELIVERY “ AS I EXPLAIN HER THEY MADE ME LOST MY SATURDAY AND THEY WERE PROBABLY MAKE LOOSE THE SUNDAY, BASICALLY I DEDICATED MY ALL WEEKEND WAITING ON A DELIVERY FROM ASHLEY FURNITURE JUST BECAUSE THEY DID NOT HAVE THE COURTESY TO CALL AND KEEP ME INFORMED OF THE SITUATION WITH THE DELIVERY. REALLY UNSATISFIED AND DISAPPOINTED OF THE CUSTOMER SERVICE FROM MANGER SHE TREADS YOU LIKE AN IDIOT LIKE IF ITS YOUR FAULT FOR THEIR MISTAKES.

We had an incredible experience with AJ and the manager David. We had a lot of furniture to buy, but of course, a limited budget, and they helped us make some wise decisions and made it possible. I would highly recommend the store and these sales people.

The sales rep messed up my application because he didn’t think to ask if everything was correct before he submitted my application and payment!!! And I got charged twice and now have to pay my bills late and late fees because the second payment won’t be returned for two weeks definitely not a positive fist time experience. I hope the delivery is not as difficult

Great selection and nice people!

Talk about a lackluster sales experience. I can't complain about the product or the process. It was simple, they negotiated to a price I found fair, on an already on sale item, and the delivery was flawless. I still remember a time when you bought something and the salesperson asked your name before asking for the sale. The manager came out to over ride the price and didn't bother to so much look me in the eye and thank me for my business. Like I said, I can't complain about the process or the price but the personality was just so meh. The delivery guys rocked!

Customer service was great, love the new couch, price was great 👍

Staff prompt and helpful especially Geo, answered all our questions. Good selection.

Always love how easy Ashley is. They deliver AND set up your new furniture. I've always felt they go above and beyond in service. Worth every penny.

Zac sales Rep greeted me right away , told him what I was looking for and showed me options. I ended up buying 2 barrel chairs for my living room.

The staff was friendly and helpful but never pushy. Was pleased to they had the furniture I wanted so I could buy from them.

We went a few different times for different things but were approached by Nick the first time, he was helpful and very friendly. We were indecisive and decided to wait. We went in again hoping to purchase with Nick but were approached by Frank. We ultimately did not buy any furniture here due to his lack of service and attentiveness. After purchasing our furniture somewhere else we decided on coming in to Ashley to purchase a rug, we were approached by a gentleman but ended up having to check out with Frank. The transaction went smooth as he did not discuss any shipping/delivery details or the 5 year protection plan (that we had to ask for and what it covered), he asked for my name and told me to pay and charged me incorrectly. When I attempted to track my order it said there wasn’t anything registered to me. This was so frustrating because of the lack of communication from the beginning. I reached out to customer service and they reached out to the store but I still never received anything. When I arrived home at night my rug was there, I was not made aware that it was shipped or even delivered. It just felt that because we did not purchase any bigger pieces prior, our business was not taken seriously.

Raja was super friendly and easy to work with to order our new furniture.

Absolutely the worst Customer Service I will take my business elsewhere. They lost $1400 dollar sale because the gentleman who answers the Phone was unprofessional @ 7:00pm I asked for a supervisor and he placed me on hold because I called to file a complaint with a manager. Unbelievable. I will not be showing any support for this poor customer service.

Austin did a great job of serving me.

The person who help us buying our sofa and loveseat was so nice and friendly and always helped us with everything that we needed thank you.

Great service

The customer service at the store was great, but the couch I purchased is awful. The cushions are misshapen & sunken, they're starting to frey and the feathers are coming out everywhere. I've only had the couch six months and it is just myself and husband who sit on it. It should not look like this after six months. It is a terrible product.

We were asked if we needed any help when we walked in. Very polite and not pushy. As soon as we found what we wanted, it was easy to find someone to help us. Definitely a positive experience.

Very helpful

Have fun not getting all furniture delivered and then nobody try to help figure it out. Still have no clue where some of my furniture is 6 months ago the rest was dropped off. When you choose a big name store and pay there prices you expect some service. Don’t waste your money here it is truly a waste as I don’t have my furniture still..

Carlos was an absolute pleasure to work with. Very quick and great conversation. Great salesman with a stellar attitude.

With all of Nick’s help at the Reno Ashley Furniture store we were able to find our sofa! He was super helpful and answered all our questions and was super knowledgeable! Ty Nick!

My wife and I were treated very well by the our salesman. A delivery was impeccable. The guys were amazing.

Very nice inventory, found exactly what I wanted.

Went to Ashley store in Reno to find specific chair I had seen on-line. Nick greeted me right away & took me straight to it. He did an excellent job clarifying available color choices and other details. We had a great time chatting about Reno & furniture. My AWESOME chair arrived yesterday (within one week of purchase) and I am loving it. Thank you!!!

Carlos is awesome. He helped me with my purchases, answered all my questions, super helpful!!!

From ordering to delivery was a good experience.

Carlos was very efficient and nice to work with.

We went in for a couch and came out with a couch, chair and dining room table and chairs, great deal. Everyone was very helpful but not pushy. Wide selection of furniture and rugs.

I am sure that when you purchase furniture from Ashley, they won’t tell you if you live in Carson City, the only day you can have your furniture delivered is Wednesday. I as most people work on Wednesday. I have had to take 2 full days off of work to wait for my furniture to arrive. I only received a portion of my couch the first time. The rest was supposed to be delivered today apparently the driver had a problem so I get to take another day off at my expense to receive my furniture. So in the last two weeks, I will be out almost $800 of my pay. There are plenty of good furniture stores in Reno. Ashley is not one of them.

Really having trouble here.... we went into store to order a bed set and then received price and honestly was too high. Adding in 300.00 for shipping and then setup (which I didn't want but was told I needed it.) Went home and after a few days looked again online dec 26 after Christmas. NO SHIPPING and then I could order without setup too. (My husband is very talented). Then the nightmare started. My other son did it online and used his CC (RYAN) and ordered for his brother. We went in on a bedroom set for xmas. It took the order, came back with a order number saying CONGRATS (I have a screen shot) and then nothing. This order number can't be found. I called about an hour later when I didn't get an email, they told me to wait a day. Called on the 27th and still can't find it, told me it might be because the billing and mailing are different. Told me to wait and they sent a note to a "different" . Then I called AGAIN on the 28, and the 29 to be told they still don't see it and the 24-72 hours have passed and someone will still call me. The phone center in the PHILIPHINES is USELESS, they can't do a thing but send a note to a department that doesn't do anything. I used the char feature too, that just sets up a number for another department to call me (which for 5 days no one has) and to top it off, I checked with my cc company and the charge is on there. So why can't Ashley actually have a LIVE PERSON FROM THE US CALL ME? My son Ryan put a google review about this yesterday, and someone responded saying they sent him an email and to respond to it, but guess what? He DIDN"T RECEIVE any email to respond to. BAD SERVICE. When companies got rid of service departments in the STATES and common sense service is awful. All I want is a bed set for my son. I can't even call a store on the PHONE, I tried and it goes to the Philippines and when they try to connect me with a store they aren't available. WHo can't just call a local store to talk with them? Seriously,. awful business practices.

UPDATE: NEVER RECEIVED an email or anything from this company. TERRIBLE CUSTOMER SERVICE. Below I was told I would receive an email and didn't and no one will reach out via email or phone. DONT SHOP HERE SERVICE IS HORRIBLE AFTER YOU BUY - no one cares. Ihave called the customer service line to only get the Philiphines and then chat does nothing either. If you have any issues after an order they aren't here! _______________________________________________________________ Super frustrated. I ordered a bed set for my son and paid for it to be delivered asap. My order went through, my credit card was charged and I got a order number. Never got an email confirmation though and called. They service in the Philippines who can't help. They couldn't find my order number. They asked me to wait 24 hours for it to show. It didn't show. I called again, they can't help. I used their chat feature, that person couldn't help. They told me they will send it to another department and then in 72 hours they will contact me. It's been two days already... terrible service. HORRIBLE service. Don't buy online. They can't help you. So frustrated as my credit card company already has the charge on my account. They only say they will send a note to someone and NO ONE calls or helps. Never again will I buy from them. SERIVCE IS HORRIBLE.

(Translated by Google) I liked how the Assistant in the Sales room AJ attended to us, he was very friendly and professional with the information, the furniture was excellent in quality and price (Original) Me gustó como el Asistente en la sala de Ventas AJ nos atendió, fue muy amable y profesional con la información , los muebles excelentes en calidad y precio

Great Store, Great Products, Great associates. Zac handled everything perfectly, even got my delivery date I wanted, so couch could be delivered. Can’t wait until the couch arrives. Great Job Ashley except for the delivery personal. I paid $300 dollars to get my couch and chair delivered. They unboxed merchandise and put it together, but they messed up my area rugs and did not straighten them back. I also had to put items where I wanted them. I showed them where I wanted furniture put, but they put the furniture where they wanted too. They were such in a hurry to get out of apartment. Can’t believe I paid $300 for nothing, I’m 73 years of age and had to pick up couch and chair to straighten area rugs underneath the two new items. Then move the items where I wanted them. Thought I was going to die. The Ashley stores and employees are the best of the best, but I would think twice before getting anything delivered again.

I want to give a big thank you to the team at Ashley Furniture in Reno for their outstanding service and support throughout our furniture shopping process. AJ was incredibly patient and helpful during our multiple visits to the store. He showed us a variety of options and helped us narrow down what worked best for both our style and functionality needs. After checking out other stores, we decided to return to Ashley because of the excellent service and selection AJ provided. A special shoutout to David, AJ’s brother, who stepped in to make sure our delivery was scheduled in time for the holidays. Thanks to him, we received everything just three days before Christmas—a huge relief for us! The delivery team also did a great job. They were prompt, professional, and took care of setting everything up, which made the entire process smooth and stress-free. The furniture itself is top-notch—sturdy, stylish, and exactly what we were looking for. We’re thrilled with our purchase and feel confident it was a great investment. Thank you, AJ, David, and the entire Ashley Furniture team, for making this such a positive experience. Highly recommend!

Austin was awesome! He was very helpful and patient. We really enjoyed shopping for a new couch. He was very knowledgeable, showed us around the showroom and made the purchase super easy.

A wonderfully fantastic experience. Anthony was tremendous comfortably attentive and very responsive to our questions. We were prepared to go to multiple furniture stores but found all 10 items we were looking for at Ashley in Reno.

Really friendly, appreciate him helping my mom in Spanish

Ashley's was great we came in already knowing what we were looking for and they didn't waste our time..our sales associate was professional and didn't rush us

I always have great services when I go to Ashley home furniture. It is seamless and pressure free and doesn’t take long when I know what I want. The salesperson was very knowledgeable.

Austin was very helpful and precise. Good man.

Anthony Villarreal spent almost 90 minutes with us shopping for a sectional and coffee table. He was great. We wanted to go home and measure one more time. He offered to come in on his day off to complete the sale but his manager Manny graciously stepped in. We can’t wait for delivery

Additional charges were not explained.

Great experience at Ashley Furniture, in Reno All the workers were extremely helpful, informative, and not pushy. They worked with us to make sure we got the couch we loved, and were cooperative to ensure it would be delivered promptly as possible. I highly recommend.

We were greeted in a very friendly way and to make a purchase was super easy!!!!

Great service and wonderful products!!

Frank was thorough and helpful, while still giving us our space to discuss our options.

We had a great experience at Ashley Furniture. Our Advisor, Isaiah, was patient and knowledgeable, and very helpful. The service was SO much better than all the other furniture stores we visited.

Raj was great

Carlos was awesome helping us get some new furniture for our new apartment! Everything went smooth and was awesome!!

It were good!

Zac did an amazing job!! We will definitely be back!

Quick, easy, helpful sales staff

Aston Wells was amazing! He helped me purchase my coffee table and sofa table! Outstanding customer service!!

Excellent experience A++ Ashton Wells was knowledgeable and professional. We will definitely buy from him again!!!

Had a wonderful experience thank you!

Carlos was an amazing help!! In and out in 30 minutes with the item we came in looking for. Super polite, over all an amazing experience!!

Anthony was excellent professional, speedy and helpful. I was able to find a price match and there is no argument or hustle just simply accommodating.

Had a very informative conversation with the sales associate

Great salesperson, no pressure, yet savy about products. Great experience and delivery was perfect.

I am a pretty loyal shopper at Ashley Furniture. I like their selection, quality and prices. The sales personnel are always respectful and friendly as well.

Outstanding customer service

Austin .I appreciate it

Chris was very helpful. So was another associate when we started looking at end tables as well. No pressure and very knowledgeable..

Found a bedroom set, dining set, couch, and loveseat that we hope we'll use for many years to come. Frank was helpful and attentive, but also gave us "our space" while we chatted amongst ourselves to make our final decision. Great prices (thanks also to Frank's supervisor who was willing to negotiate a bit) and great customer service. We'll be back when we're ready to work on the guest room!

Salesman Frank was very polite and not pushy. Was helpful to answer any questions. We found the chairs we liked and ordered them without any hassle. Very happy.

As far as I can say the sales woman on the floor when I entered was very kind and very efficient I am waiting for my furniture as it has a date and time to be delivered. It was a good experience so far, and I cannot express anything further till I get my furniture .

Isaiah was very helpful, knowledgeable, and friendly without pressure. It was a pleasure to purchase furniture with his assistance.

Terrific friendly service! I was in the market for a new set of dining room chairs and Anthony greeted me at the door. He helped me sort through the options, order the chairs and sign up for their 0% financing. A couple days later I decided to buy a swivel chair for my bedroom. I went to back to the store with a model in mind but fell in love with a recliner I sat in at the store. Delivery day arrived and Oops! The chair was too big. Happily Anthony and Annie in customer support arranged for a return and I bought a smaller, even nicer looking chair. I will definitely return to Ashley for any new furniture purchase in the future... and will measure first.

I bought a sofa on Nov 4th. It was delivered flawlessly on the 9th as scheduled. Austin was great to work with and I’m sure I’ll be back for more. Thanks.

I went to 3 other stores and felt defeated until I got to Ashley. Anthony was an amazing salesman and worked very hard to find solutions for us, which he did! Thank you!

Austin is so knowledgeable about all the furniture and mattresses in the store!! Very pleasant and professional and not pushy, and does not seem like a “salesman“! Very refreshing! Thank you, Austin !!

Austin was awesome!!

This is our 4th purchase with Carlos at Ashley. Great service no pressure and fun to work with. We will be back!

Great service

Austin helped us find our dinning table for our new home. He was friendly, patient, and informative! Thank you Austin!

We got the wrong color couch they told us that it would be at least 3 months to replace the couch and if there is the slightest bit of damage we have to pay for the couch that they incorrectly sent. Also we ordered stools without them telling us that they were discontinuing that model and only sent one and told us we would have to wait a week or so to get our other one. This place is a joke and have horrible customer service

UPDATE ***Thank you for resolving my issue and making it painless! **** Pretty disappointed that I am missing one of the pieces for my 3 piece sectional that I had delivered this morning and when I call the store it connects to a call center. I hope it can be resolved and my missing piece can be delivered today! I, along with my husband and mom initialed on 3 pieces, not 2 but the sales rep only charged me for 2 , forgetting to add the loveseat. Now I have to go through the hassle of going back in to get this resolved .

I found the perfect sofa for my living room at an excellent price! The delivery service team of 3 were outstanding! I highly recommend Ashley Furniture to everyone!!!

Great service! Very nice guy AJ. Thanks 👍

Our boys are happy with their new mattresses and we love our new sectional. Thank you to our salesman Raja for helping us out and making it seamless.

I was promised a certain delivery date, the date came and no delivery. Instead I was informed that my furniture was back ordered, but they couldn't tell me this when I ordered and paid cash for it. Then the new delivery date came and No delivery! When I called they told me that I cancelled the order. You tell me if you would buy from them!

Salesman Isaiah was phenomenal! Nice, polite, and did everything he could to help us even though we were not spending a whole lot. Purchased an on sale couch.

Our saleman was terrible, we purchased a couch off the floor when asked to speak to his manager he hung up on me! I said how rude and he argued with me and helped in no way to have a solution. He also tried to out an additional freight charge on my order when adding a rug, thinking I didn’t notice, once I pointed it out he changed it I would not return there

Austin helped me out in getting a new Couch. He’s a professional in taking care of your needs. He’s great and told me everything I needed to know and didn’t have to ask any questions. Best sales rep in there. Ashley furniture does do price matching which was nice and they did match another price online. All around great experience and no complaints!

I’m not satisfied with Ashley somehow you guys have my account merged with someone else’s. I will no longer purchase anything with your company again. I tried to get this fixed but no one cared. I hope whoever bought furniture received it ok.

My salesman was good and not too pushy. Got me everything I needed and wanted. The delivery and setup was incredible. Overall I'm beyond happy and satisfied. I would give 5 stars, but the manager wouldn't sell me. The rug that I wanted because they didn't have any in the back and the display one wasn't for sale. Thus allowing my wife to pick the hideous rug that is in my living room now.

Friendly and efficient staff, quick delivery

Horrible experience. I purchased a piece of furniture at full price and they sent me the wrong item. They wouldn’t come pick it up and told me I have to return it to the store myself. When I tried to bring it back to the store like they told me to (I called ahead of time) they said we don’t take returns and forwarded me to a customer service hold line. I have emails and a case number from telling me to bring it back. The employees seem to be untrained and have no desire to help. They jerked me around for months. I still have the furniture sitting at my house creating a terrible eye sore. I haven’t been refunded my money. This is hands down the worst experience I’ve ever had with a furniture store.

Ihave been to Ashley home store at several occasions and purchased different items , everything i bought are an excellent quality and enjoy them every day, i am glad i found that store and planning to go back very soon

I would not purchase a couch from Ashley again.

Great customer service!! Fast approval process! Love my new furniture!!

The people that worked there were nice and the delivery people were great but everything took longer than promised. I eventually canceled an item because it constantly got delayed. Got the exact same chair on Amazon for a tiny amount more.

Isaiah was great to work with. Very pleasant and helpful. Love our new recliner sofa.

Thank you Austin for your help getting our new living room setup great service

Great customer service. Bought a very nice bed that was on sale. Have had no issues. Would definitely recommend going to Ashley's for all your furniture needs.

Austin was super helpful and nice! We had a great experience! Thank youu

Austin was great!

AJ was so very helpful and made my shopping experience enjoyable and hassle free.

I want to thank Ashley's for AJ taking good care of my me and my family here and I give him 110 okay thank you 110

Very smooth experience at Ashley. AJ greeted us and helped us navigate the store. He got us a great deal on the furniture we were looking for. Very friendly and knowledgeable. I will definitely be back later this year for more furniture!

I was searching for new furniture and the store is very nice. Nick is extremely helpful giving me all the options of payments and explanations of how the fees work. Someone give this man a raise.

Excellent

Nick is the coolest. Seriously. I am terrible at making decisions and he really helped me simplify my choices based on my preferences and helped me get the best value for my money and made this experience enjoyable. Thanks, Nick!

Thank you, Carlos! We’ll be back.

(Translated by Google) Carlos was very kind, very gentle and clarified all my doubts, thank you (Original) Carlos fue muy amable muy gentil y aclaró todas mis dudas gracias

I have always bought Ashley sofas with a great history. The sofa I bought in June 2023, however, has turned out to be of poor quality, and I am very disappointed. I am going to be purchasing all new furniture for a family member next month, and will be bypassing Ashley.

AJ was amazing! So knowledgeable and so helpful made sure I got exactly what I wanted!

Carlos was so helpful Yesterday, he made our purchase so smooth & was very professional!!!

Carlos is absolutely 💯 the best salesman for furniture. Great guy!!!

Carlos was very helpful and helped me find the furniture I needed and my price range. He was quick to answer questions about different colors and prices

AJ was very helpfull very polite and he help us find what we where looking for amazing customer service

I have never written a bad review in my life, but feel compelled to as this is the worst shopping experience i have ever had. If i could give zero stars I would. I helped by parents purchase a couch from Ashley in Reno in July. The couch was scheduled to be delivered in September. The supplier called the day before the couch was scheduled to be delivered to inform us that the item was no longer available and the delivery was cancelled, they said Asley would call me ASAP to sort it out. It took over a week for Ashley Furniture to reach out to me. In the meantime, I called them several times and was never able to get ahold of a representative. When someone finally called me, she had no information on our order, and couldn't help at all. She said she would speak to the manager and get back to me. I've been waiting for 2 weeks for a call back and have still not been re-funded or contacted in any way. I've tried to call the store several times and have never been able to get ahold of a representative. I cannot express my dissatisfaction enough.

Carlos was helpful and walked me through the different options in my price range.

We came today to look for a recliner and chaise but we left with a chaise, recliner, sofa and love seat! Dylan greeted us at the door and was so friendly. The thing I loved the most is my husband and I were able to take our time and look without sales folks hounding us. It was a super relaxing experience! Dylan turned out to be with another customer by the time we were ready so AJ helped us with our purchase and he was super polite and friendly (and funny too!). I was very comfortable the whole time. On the way out I noticed a bed frame I would like to get so once I pay off this furniture I will definitely be back! I may not ever go to RC Willey again! Thank you Dylan and AJ!

AJ was amazing let us look with out stocking us. Amazing customer service

We worked with AJ and he was amazing. This store has amazing service if you want to work with AJ don’t come Thursday and Friday, those are his days off.

Extremely happy with the service and teamwork from Anthony & AJ and I HIGHLY recommend them! They will go above and beyond to do their best and get you what you need!!

I stopped in to look at sectionals and was able to find one I loved with quick delivery! Thanks to Carlos, I also found a new dining set at a good price. Thank you!

Carlos was an amazing help

I would never buy furniture there again. they promised to have it delivered in 3 weeks. two months later it arrived without the carpet I bought. Never again

We have had the WORST experience with this store. We spent almost $6000 and had a damaged couch that after 3 weeks we can STILL NOT get anyone to address. You can't call this location because NO ONE answers. Furthermore, we were told we would be called back and NO ONE has followed up. Update - I just spoke with the store manager and I am hopeful that we will finally get some resolve. If/When we do, I will update this review.

This place has the best customer service and willing to give you their best deals 👍🏼

AJ made my experience super simple and pain free. 6 stars!

Aj Is very nice patient and knowledgeable enjoyed the Time we spent with him

Carlos was very helpful in our purchase. Very friendly and knowledgeable. Bought a new sleeper sofa and reclining chair

Isaiah was outstanding! Answered all my questions, special ordered what I needed at a good price. I high recommend using him!

Carlos was very informative and very helpful... He was straightforward and right to the point... Very knowledge in the product he was selling and I didn't feel the pressure to buy... Will come here again and refer my friends n ohana... Mahalo Carlos...

Zac there is a big help and great guy

Amazing customer service 10/10+

We were helped out by Zac. He was fantastic. Not pushy, simply helpful. We went several other places in Reno. Nothing was as high quality or looked as nice for prices even remotely close to Ashley’s. We walked away happy, with a whole new livingroom.

Carlos was awesome! He showed me the exact living room set I had found online. Ended up buying lamps as well and through the whole process, he was patient as my daughter, granddaughter and I wandered around looking at lamps. He was interesting to talk to and very friendly and professional. A++++ service!

I was so upset that a piece of furniture I had delivered to my home was not assembled. I called angrily to the store and Annee had the unpleasant task of trying to calm me down and resolve my problem. She did so magnificently. I was the meanest problem customer at the start of the conversation and by the end, I saw the light and she turned lemons into lemonade. I hope she gets promoted to district manager or nationwide manager if she has the want, the company is definitely lucky to have her. Ashley Store on Moana Lane Also thank you Ashley & to the men who will take further time to set up my coffee table now along with my new power sofa, love seat and end table. I’m so excited for my beautiful furniture and im a very satisfied and happy customer. Thank you again!!!

Isaiah was wonderful no pressure just good information. Excited about my new Nectar beds. Thank you.

Austin was Awesome Everyone was very nice.Buying a new bed is like buying a new car.We had a Good sales person.Thanks

Very easy experience looking at couches. My budget and time was respected and every item shown to me was picked thoughtfully considering what I told the salesman. I want to specifically say that Andy C and Raja did a great job and if their boss is reading this that they deserve a commendation.

Carlos was very helpful with helping us make a decision on a couch to make our home feel like home.

Anthony/sales rep and Raja- leader in training, they were very helpful and professional handling my situation.. 😎👍💯

AJ is a Great guy and very helpful and thorough

The sales Rep (Carlos) was real helpful with me being able to find the table and mattress I wanted.

Great visit at Ashley’s furniture. We recommend Carlos to help you out. Very very helpful and patient. Helped us choose a sofa sleeper. Thank you Carlos!

Stopped in today to look for a new dining table and ended up buying two complete sets. One for our primary residence and the other, for a vacation home we have. And I have to say, it'd been years since my wife and I stepped foot in an Ashley store and while that was mainly because we didn't need any new furniture, it was was also because our memory of what they carried, wasn't really our cup of tea. But, I'm really glad that we decided to give them another try, because we pleasantly surprised with what they had on display. We really liked that they now offer both modern/contemporary styles as well as more traditional designs and they're separated accordingly so you don't have to waste time going through the whole showroom floor. As far as the showroom goes, I will say that it was clean, well organized, decorated well and easy to navigate. When we stepped into the store, we were greeted by Anthony and he was not only very friendly but he was actually very helpful as well. Without being a pest and buzzing around us everywhere we went, he made sure to check in on us and share useful information such as how to read the placards and even took the time to demonstrate how to use a table with a leaf in it. Overall, the process of shopping and purchasing what we came in for was so easy, we ended up buying another table set as I had already mentioned. Now, with all that said, I will add an addendum to this review once everything is delivered so while I am giving them 5 stars right now, that can change depending on how things go. POST DELIVERY ADDENDUM: Overall, I'm still happy with our purchase but I thought I'd still add this addendum to say that delivery was on time and fast but maybe a bit too fast. There were 3 guys unloading everything and very quickly and one of the guys ended up not seeing and stepping on one of boxes and very hard. Hard enough that I thought something may have broken but in the end, things were okay. Also, a couple of the boxes were cut and or damaged but again, the contents inside were unaffected. That said, the overall furniture looked good as we had seen on the showroom floor but the main dining table didn't assemble completely square with the base. In spite all my efforts, if you look down on the top, it looks ever so slightly clocked from the base. Not enough for you to really notice as you walk into the room and look at it and so I'm giving it a pass but it did annoy me. Also, one of the chairs had some damage from the factory but it was located underneath the seat and on the inside where it's out of view and so again, I decided to just let it go. In the end, the furniture was affordable and still looks nice. In any case, I thought some of you would appreciate the follow up.

Austin helped us get a new bed, he was thorough and didnt pressure us into anything. We loved the way he let us take our time and was right there to answer any questions. It was a great experience over all. Thank you!

AJ at the Ashley on Moana was awesome! He went above and beyond without being overwhelming. If we ever buy from Ashley again in the future, we will definitely be asking for AJ!

Update: horrible experience. Delayed delivery from August 17th to the 24th, then tried to delay it to the 31st because they didn’t have the whole couch. Delivered part of the couch and our table/chairs on the 24th and the delivery guys stripped screws and didn’t put the bolts or screws in all the way to where everything was wobbly and the chairs would’ve collapsed! Now they’re saying the rest of the couch isn’t coming until September 2nd or 3rd and tried saying we’d owe a second delivery fee! We were planning on going back for a bed frame and dressers but we’re never shopping here again! Update: Delivered the rest of the couch on September 7th! And didn’t even put it together for us. Ridiculous. Old review: Carlos is the best! We rushed in there at 7:30 right before they closed and he helped us pick out the perfect couch and table and walked us through the financing and delivery. The whole thing was a breeze! Thank you Carlos!

AJ was perfect

Shout out Andy Castro, helped us find exactly what we wanted, gave us all the needed info, and rang us up in record time.

Austin was beyond helpful, and very knowledgeable about his product at the Reno store .

Found a great rocker and Austin explained everything and helped us find a delivery day that worked for us.

The first time we went we had a bad experience with customer service, we were not satisfied with it but we returned for the second time and even though we bought things for my room they did not give us good service. I didn't plan to come back again and I went for the third time and it's still the same terrible customer service, they should have more friendly people, just that, they should be kinder and have more empathy to receive the customer, I don't know if it was because my mom doesn't speak English and I translated for her but what bothers you? I translated everything for her, not them. Of course I will never return, all three times we had a bad experience.

David was amazing! Had To come in and change my order due to my apartment being smaller and he showed me other options just to make sure I was extremely happy with my new place and furniture! Super easy and helpful here!

Alan was a great help for us,an amazing person,so nice.

Andy provided a excellent service and also gave us the freedom to roam without being overbearing

As soon as I walked in I was greeted by AJ he helped me look around for a few minutes before I found what I liked and helped me set up a delivery date! Answered any questions he had for me!

Came in on a whim looking to replace a 2 year old sectional that just did not work out as well as I had hoped. Nick immediately took me to the sectional I had been eyeballing on line and very professionally explained the Ashley difference when it came to servicing the client post sale, especially with any coverage issues. We made the deal happen and I was on my way. Lo and behold once getting home and taping out the area (yeah...I'm that guy) I determined I wanted to mirror image the configuration I ordered. Worrying all night that this would be a huge fiasco, I walked into the store the following morning with doubt weighing heavily on my mind. Nope, one of the managers (pretty sure it was David, I failed to get his name again as my brain was mush) handled MY goof up expeditiously without a shred of frustration during the process. Yesterday's original transaction was great, today solidified that Ashley in Reno is there for the client (the client is NOT always right) and further cemented the fact I made the right choice. Shop with confidence at this location!

Andy C. was so attentive to our needs and provided wonderful tips to help us decide on our couch! Highly recommend

Frank helped us as soon as we walked in and was quick with getting what we wanted ordered. Didn't feel pressured at all.

I came in to get a mattress and was helped right away. They had a variety of options in my price range. Nick and David helped me and made the process really easy for me. Gave me pointers on what is more beneficial for my sleeping type. The whole process was very great from the moment I walked in. I ended up getting a mattress and they even suggested pillows and covers to make sure my mattress stays in good condition. Definitely recommend going here for furniture. Not only do they have good stuff but they also have good deals.

(Translated by Google) Carlos was very helpful and always had the best attitude to help, thank you (Original) Carlos fue de mucha ayuda y con la mejor actitud siempre de ayudar gracias

We purchased a beautiful sectional that due to our own miscalculations, didn't fit correctly in the room. Fortunately, store manager, David was able to switch out the two end pieces so that the long piece didn't cut into the middle of our fire place.It's a huge relief for us, looks beautiful, and is so comfortable!!!

Horrible service from their delivery people, and the sales person we worked with lied to us. AVOID AT ALL COSTS

AJ was very helpful and delightful to work with. He handled everything i needed in good time. A great experience

Perfect, so far?

My mom & I were shopping for a recliner & AJ really went the distance to find exactly what we wanted. We were happy with his service to us. We ended up buying 2 recliners.

My husband and I came in looking for a sectional couch set and this was the first store we went into to gather information. As soon as we walked in we were greeted by Andy and the layout of the store was explained to us. Andy showed us how to read and interpret the specifications sheets for every living room display. We were able to go around the store on our own, but Andy would check-in with us from time to time. We went to a few other furniture stores in Reno, but we either received no service or the furniture was way out of our budget. Ashley Home Furnishings was on budget and provided us the guest experience that we appreciate. We came back to Ashley Home Furnishings to make our purchase for the perfect sectional and ottoman for our needs. Andy wasn’t there, but another gentleman (sorry for not remembering his name) was able to complete the order with ease. He made sure that we understood the entire process and gave us all of our options before completing the sale. He also assured us that Andy would receive the credit towards assisting us with the purchase. All-in-all, it was a wonderful experience and we will recommend others to go to Ashley’s for any new furniture.

We came to this store because of the good reviews that we researched. Well, our experience thus far has not been great. Our deliveries are partial, the beds in the store is NOT the same as delivered! We have a loveseat that arrived two weeks ago, but the loveseat still hasn't arrived. We have a bed that doesn't adjustable platform, but it was together in the warehouse. We can't get answers, whenever they do answer the phone. The salesman and manager gave us their number, but never answers the phone when we attempt to call them. Then we have an upcoming payment that's due, and haven't even received all of what we purchased! Terrible way of doing business Ashley store. To think that we were searching for more items from this store is illogical. Lessoned learned!

AJ is a true & excellent rep for Ashley. He not only is very knowledgeable, but also a pleasant person. He guided me thru all the paper work that was required, as well as answering any questions I had. All in all, my Ashley visit was very smooth.

This store is a nightmare. I’ve already had one bad experience but gave it another chance and they’re still the worst. Delivery was scheduled and they moved it without notifying me. Then they had my order shipped to the store and said I was in charge of figuring out how to pick it up. I said multiple times that I don’t have a trailer and to keep the next delivery date…They said they’d look into it but now I can’t get a hold of anyone. They never answer the phone— I’ve been calling repeatedly for 6 days. Funny how they take your money but don’t actually deliver the product. Should have never gave them a second chance

I went to Ashley furniture on moana today I was greeted by Andy at the door I was in and out in 20 minutes good job Andy

This place has terrible customer service . Bought a rug in store and 3 weeks later it still did not ship . Kept following up , it was sent to wrong address . When they finally did give us a new ship date they cancled it and pushed it back two weeks . We still have not received the rug ... Do not shop here

Have been calling the Reno store for two days, a total of 15 calls and letting the phone ring until it stops on it own. NO ANSWER. I strongly question Ashley’s commitment to customer service.

I bough several pieces from them, the dinning room chairs and bench fall apart and Ashley says that swiveling is normal. My family and guest have fallen from the chairs several instances and this is normal for them. Save some time and money and get your furnitures somewhere else, my warranty does not cover any of this damages why idk, trash furniture that’s what it is. Edit: Furniture is not covered my the manufacturer warranty even though the chairs don’t work and people have fallen, never buy furniture from here

Andy was a great help, showed where recliners were, how the pricing was, let me look without following me around, explained the 5 year plan, delivery, etc. He was easy going, very professional. I am happy with purchase!

Went into the store looking for a new recliner. Found one within 15 minutes that was on sale. Did paperwork with Linda and out of store. Great experience.

They didn’t answer their phones and I was told the store had what I needed on the online chat. So I drove from truckee to pick it up Unfortunately they only deliver and count meet urgent need for replacement for an incoming guest. I would have bought a show room model at that point. Not really impressed with the customer service. Just understand this is more a showroom and sakes center

Warning. The furniture smells like a toxic soup of chemicals...good luck getting a response from the local store. Their movers put a stain in my carpet, said they would cover the cost to clean it, but after I paid over $200 to get it cleaned, they are ghosting me now. I emailed, texted and called asking for a refund and to return the furniture, as it was causing serious reactions like sore through, eyes and headaches, but no one would get back to me. Very dissapointed in my investment.

Great experience!!!!

Austin W helped us and was super friendly and helpful.

Ana was great to work with! She was patient, attentive and took her time to find me the best deals. I’m so happy with the furniture she found me.

Salesperson Jody was all about what she liked and thought was the best mattress, if course the most expensive, there were several questions she couldn't answer or explain. Hard pass an the entire experience.

Made a purchase in store with an associate for over 5 thousand dollars. Scheduled my items for delivery about a week later. When my items arrived, I noticed the accent cabinent that I paid over a thousand dollars for was damaged. I immediately reported it to Ashley and was met with an offer for an even exchange. A couple weeks later, I recieved the replacement which was in even worse condition than my original cabinet so I refused the delivery. We made another order for an even exchange and same story. The delivery men informed me these cabinents come pre built and so they will probably all be the exact same. After 4 attempted cabinent deliveries and me changing my work schedule to be available on random days, I had enough. I reached out to the store as well as the sales associate who assisted me and requested a credit to keep the item damaged. It took WEEKS to get an answer. I then recieved a voicemail offering a puny $150 on a cabinent 9 times that price! I have now been calling back for weeks and weeks to discuss this offer further and see if we can come to a better agreement but the store either does not answer or when they do - managment/those who can assist are never available. I'm requesting Ashley contact me and provide a credit of atleast $350. I believe this is reasonable to keep a damaged item that is half it's value now. Also reasonable as I spent over $5k!! Otherwise Ashely will have to take the item back and (hopefully) resell it at an even bigger discount than this. I do not like a single other accent cabinent that Ashley furniture is offering so a credit or a return is the only options for me.

Great experience. Jerry our sales associate was wonderful, helpful and not pushy. She stayed around for questions but didn't hover making you feel uncomfortable or rushed. We had a great experience and will shop again there for our next home furnishings and ask for Jerry.

Raja was incredibly helpful. I got exactly what I was looking for and got out the door. I will be back.

Jodi was great with her help

Had a very poor experience purchasing a bed frame and mattress from this store. We worked with the salesman named Raja (on the receipt his name is Karan). We were pretty clear in our requirement for a FIRM mattress. We sampled 7 different FIRM mattresses before deciding on one. The bed frame and mattress were delivered Feb 3rd. The delivery crew did a shoddy job assembling the frame. One of the legs is crooked and the headboard feels loose and creaks like hell when you put any kind of weight on it. We noticed the mattress felt soft but attributed it to adding the pillowtop option. A month goes by, we had a baby, spent a lot of time in the hospital so not much time sleeping on the bed. But we notice our backs are killing us so we go back to the store and analyzing the receipt codes, we realize Raja sold us the SOFT setting on the mattress, the exact opposite of what we wanted. I tried to call him because he provided a personal line, left a message, never got an answer back. Went back to the store and he seemed to avert his eyes and pretend not to remember us. We had to go into the store to talk to a human being because their customer service line is absolute garbage and will keep looping you through different menu options and eventually hang up on you. The customer service representative was nice enough and created a case number for us but we were told we needed managerial approval. It's now been over two months of waiting for this approval. We have checked in over and over again only to be told this manager is "hard to get a hold of" We are having to accept that we wasted 1500 dollars on a mattress that we didn't want. Ashley's has taken no accountability for their actions and doesn't seem to stand behind their products. We should have gone to another store with better return/exchange policies. Hopefully you don't make the same mistake. Other places let you try out your mattress for 100 days, Do that instead.

Anthony my sales person was amazing!

Pleasantly surprised. Salesperson were not pushy at all. We worked with Sean and he was very kind and patient. We found exactly what we needed and the ordering and payment process was seamless and easy.

(Translated by Google) Excellent place with very good offers and affordable prices on furniture (Original) Excelente lugar con muy buenas ofertas y precios asequibles en muebles

Not satisfied with the service, it was supposed to be deliver on 4/25, they reschedule 5/2 due not having the furniture in warehouse, they came 5/9 and called the day before saying everything was fine. Came to my house missing furniture and when they set the bedroom frame I told them it didn't look right, told me to call costumer service which I did and they weren't helpful, told me on the phone there was nothing that they can do because I bought it in store, when turning to the technician they have left without notice, I'm not sure what to, is a really unpleasant experience they lied and make an awful installment and no one seems to help. I hope you don't have to live the experience that I'm going through

Chris did an amazing job. Talk about knowing your craft! He explained everything so well and in full detail. I feel that he really made our visit an actual EXPERIENCE! Purchasing a new mattress felt so easy and we were able to make an informed and confident choice with his help. He was very personable and made trying every mattress comfortable! Thanks so much Chris, keep up the good work 👍

Do not use this store they don’t call you back or care to get your issue resolved. I purchased a couch in march was told it would be delivered in April paid extra for delivery since I’m in a rural area got a call the night before delivery saying couch was damaged and wouldn’t be delivered to call Reno store. It’s now May and I still don’t have a couch the store doesn’t call you back when they say and doesn’t care cause they already have your money.

I purchased a bed from Ashley. I really disappointed with the purchase. I called there technician came out measured the bed it doesn’t qualify for replacement. The bed was not even 30 days old and it’s concave in the middle. There is a 1/2 inch dish in the middle. The customer service representative is rude and condescending. Talks down to you and in circles. I will not be buying anything from Ashley Furniture again. Plus I will be sharing my experience with anyone that will listen. Completely dissatisfied with Ashley Furniture. Today is 5-8-24 Still no call for the store manager. I asked the customer service representative to have the manager call me to discuss my issue. There is no customer service after the sale.

The sales staff was very knowledgeable and helpful. It was a pleasure working with him.

I was in Ashley today, Carmen Pueblo helped me and she was very kind and helping and I liked her. She has very good customer service.

100% Execelt Job

Great selection and well laid out. Raja was an excellent associate and helped with the process of getting everything I needed.

The Ashley Store in Reno is always my go-to spot for new furniture. They have such a great selection, and it’s easy to find something that fits my style and budget. Every time I’m looking to update my home, this is the first place I check

Austin was a great help

Always friendly, always have smiles and the atmosphere is great and an amazing variety of beds and mattresses.

Wonderful selection and the sale associate was very patient and friendly.

Jodie was so amazing in helping us find our new couch! Thanks Jodie!!

Literally, everything you want from this store can be found online for half the price. Same exact item! They are just middle manning. Save yourself some money and look online. Found the lindyn couch we bought through ashley for 3600, online for 1900.. same couch.

Walked in, the guy at the door was extremely rude to my fiancé so we left.

We have shopped several times at Ashley home stores and we’re always happy with the experience and purchases. Highly recommend!

Salesman was very knowledgeable professional, nice and extremely helpful. Took the time to interact with my young daughter making her smile :) Overall very pleasant experience

Raja was great! We are super excited fro our new couch.

Representatives are amazing and caring! Go above and beyond to service you and give you the best price

Anders was helpful, professional, kind, and knowledgeable. Their furniture selection is diverse and shopping was easy. David and Anne were also kind and professional. Thank you all, for a great shopping experience!

Raj was awesome to work with!!

Store was clean, well organized, and staff was not only friendly and funny, but knowledgeable. Carlos was super great!

They delivered a damaged sofa so I requested a replacement sofa. I just received email they are mailing me a replacement part - so I paid a lot of money for a refurbished sofa! The customer service line is a complete joke all you get is the runaround.

AJ was great! Super helpful but not pushy.

Purchased a couch and recliner on 12/31/23. Today's date is 2/29/24 I had a delivery date of 2/8/24 but the order for delivery wasn't complete. It was missing the recliner which was still on backorder. I didn't want a partial delivery in case the recliner doesn't come through. I have a new delivery date of 3/16/24 I'm doubtful that order will be complete either. Customer service is terrible You can't get anyone on the phone. You have to drive there to get anything accomplished. Why does it take so long to get an order delivered? Either they have it or they dont. I found the same exact couch and recliner elsewhere for 800 dollars cheaper than I spent with Ashley and they could deliver in 5 days. I would like to update my feedback of Ashley Funiture. The last date I mentioned of 3/16/25 also didn't see a delivery of my furniture. At this point I went to Ashley customer service and asked them if I was ever going to see my furniture. I was given yet another delivery date of 4/3/24. I also told them I wouldn't accept the delivery if it wasn't complete and included the rocker recliner. I wasn't mad, what's the worst that could happen? I'd get my money back after waiting 4 months and 4 delivery date changes. Two days before my delivery I went back to customer service to ask if I was actually going to see my furniture. I was assured I would. I think I was the first delivery of the day. After 4 months and three days I finally had my furniture. The delivery guys were great. At no point during this whole ordeal did I get angry or threaten to cancel my order. I was patient and nice to them and for that I got 150 dollars refunded for my trouble. I love my new furniture. It's perfect I couldn't be happier. Its finally over. No more waiting. Thank you Ashley for the long awaited furniture. I have upgraded from 1 star to 3 stars.

This is the worst customer service I have EVER experienced. They take your $ then NEVER answer their phone. I have been hung up on 3 times today trying to reach ANYONE regarding my delivery tomorrow. It just rings and rings then hangs up. They were supposed to contact me with a time...no call, no notice. NO time! But they have my $. I am forced to now drive across town to this store and I will cancel the delivery all together.

Spent an hour and got our couch and mattress. Shout out to Cody and Anthony V for making it happen!!

Courteous and efficient service. Was in an out in no time.

We picked out a sofa that we loved during the Presidents’ Day weekend. We then went home to compare prices online. Ashley Home Store in Reno beat all online prices, so we called our salesman and ordered it through him. It was delivered in 5 days. Delivery was on time and easy. We had a very good experience with the purchase.

Very helpful and knowledgeable employees

Nick provided excellent service

Carlos was absolutely amazing! Walked us through the floor and helped us select exactly what furniture we wanted in no time at all.

Terrible customer service! I was delivered the wrong furniture. Told the delivery driver it was wrong yet they left it and would not return it. 5 days later I can not get a response from anyone and they refuse to put me in contact with management. There is still no plan to get the issue fixed and I have no couch and the wrong Furniture still in the boxes in my garage.

We were met at the door by Carlos and asked if we needed help. We told him we were looking for a couch and loveseat.He took us over to that section of the store and he showed us many different styles.We found exactly what we were looking for. Carlos was friendly , very helpful and we are very satisfied by the purchase. Carlos had a lot of patience throughout the process.

Great variety of furniture to choose from, helpful sales person, great delivery and set up. Love our new couch, very pleased.

Austin was the BEST. He was able to price match a sofa for us when a few days earlier a female assistant so we can't. I'll only deal with Austin on all future purchases. Bobbi

The delivery sucks they change me the date 4 times i had to ask for 2 days off 2 times at my work for nothing when i went to the store to ask i saw an other person with the same problem at the end they end maked delivery 4 weeks late

The customer service in Ashley store is great! Communication with everyone is great!

We had a great shopping experience at this store and especially with Teri who went over and above to help us with our purchase. We went to many (10+) other furniture stores along the way and came back to and purchased from Ashley because of Teri and the selection options and pricing. Our furniture will arrive in 2 weeks. We're very hopeful that it will be perfect for us.

Great place..AJ is the best Salesman...

I am very disappointed in the customer service. March of 2022 we bought a whole living room set and a dining room set. 1/2 was delivered and the other half took 3 months to get to us. Once delivered, they put together the furniture so poorly that my husband had to fix it. A few weeks ago we reached out because the zipper on the middle cushion on our couch became detached. Like it wasn’t sewn on properly. All of the stuffing came out! We reached out to customer service and we were told that the EXTRA $650 that we paid for the extended warranty didn’t cover that, but they would give us information on where to find someone to pay to have it fixed. I am very disappointed with the outcome of this. Basically all warranty $$ is just something else for them to collect and not follow through on.

Delivery is longer than we wanted.

Nick was very friendly, funny, and patient while we shopped. He worked with us and got us a wonderful quality bedroom set.

Stopped in looking for some new pieces to furnish our new home but unfortunately felt very uncomfortable the entire time. Jodie, the sales associate just followed us around the entire time making it feel extremely awkward! We let her know if we had any questions or were interested in anything we would come to her but she continued to follow us, didn’t smile, and was not very friendly. The whole experience was just uninviting and uncomfortable. We ended up going to RC Willeys and had the total opposite experience and found exactly what we were looking for.

Should have read the warranty terms before the purchase and should have the avoided the misleading words from the sellers at store ending up purchasing useless warranty.

Austin was knowledgeable and helpful! Can't wait for everything to arrive.

The salesman walked fast and talked fast. He was bored. I didn't feel like he cared what we were looking for. The showroom was nice and clean. We have bought most furniture here because of the great salesman and prices but think we might look somewhere else this time. Looking to change my living room and dining table.

Carlos was very helpful and friendly.

Carlos did a great job working with us. He was pleasant and did not force us buy anything. He patience was appreciated.

Carlos did a great job with my purchase. Good sense of humor.

We went to just look at couches. Went to two competitors then came to Ashley's in Reno. Mind you were just looking. Then AJ approached us and a full living room later we didn't have to go anywhere else. We purchased a couch, love seat, recliner, end tables and a coffee table. AJ was an excellent salesman, not pushy, but persistent enough that we didn't have to looking for him. This was our first purchase at Ashley, we will be back to see AJ.

The store is absolutely ridiculous trying to call them . They never answer the phone and it always says that they are closed during open hours. The stupid virtual assistant is a pain in the a$$ to get through to anyone. I have been trying to get a refund on an item that has been discontinued and no one is able or answers to get this done. Filing a complaint with bbb and consumer affairs because they took money from me and haven't refunded it or will. Last time I will do business with them

I went in with the numbers of what I wanted and Carlos helped me order what I wanted.

Anthony was very helpful.

Corey and Anthony were wonderful. Anthony explained everything well. He did not rush me to buy anything. He is kind and hard working .he answered all of my questions without getting irritated.keep up the good work 👍

HORRIBLE!!! Never got my delivery as promised because they forgot to load them on the truck. Now they’re telling me I have to wait another week & I ordered them a week ago. I got the run around on the phone…HORRIBLE customer service! I’ll never go to Ashley again! I’ll be going to Macy’s for sure! I’d rather pay a little more & get excellent customer service. As a matter of fact I’m headed there now along with Lovesac to get the rest of my things.

Our salesperson, Chase was outstanding. Very positive experience. Thank you!

We needed a couch and chair. The salesperson was direct with us and we were in an out in about an hour with a new couch and chair. it arrived on time and they set it up for us. They were nice with the installation too.

Deliver on the date that was planned and the delivery guys were really careful with my furniture clean and respectful they assembled my kitchen table set nicely with care

Although, I found the sofa that suited my need's, the store is very generic and not appealing at all. It appear's to solicit a basic contemporary style market, therefore, not providing any tradidional style's all. There's very little colorful artwork on the wall's and the customer checkout area is very bland.

AJ was cool to work with. Made it quick and easy with no in your face or over the top “typical” salesman tactics. Would recommend him to help you out.

Anthony was professional, helpful, and an absolute pleasure to work with. I would definitely recommend him as a furniture sales person at Ashley Home Furniture in Reno!

Ashley of Reno was great to work with. They helped us find a couch that met what we were looking for at a reasonable cost.

we love this store bought furniture there SHAN AND Dave were just wonderful love these guys

Terri B. Was very knowledgeable, friendly, and helpful. She showed us a variety of pieces until we found what we were looking for. We really didn’t know until we had the chance to compare. Terri should get a raise!!

Friendly expensive and not much choice in variation of furniture.

We went to the store in Reno first Sean was really friendly.But when we had some questions we noticed Sean and the other employees were standing around and not helping anybody. So I went up to him and told him we had some questions. He answered a question then looked down at his phone and started playing with it. I guess we weren't buying high end furniture so weren't important. Never going back. We will buy are furniture some where else.Where we be treaded better.

Carlos took care of us and was patient with us and our children. He helped us come up with the best deal. We really appreciated his holiday spirit with his ugly cat sweater. Thank you Carlos. We will come back for future furniture needs!

Came to store to look around ,nothing in particular, but we liked a table so much so we bought it right away. I sold my old table I rescheduled an event party I had planned for today since it's my delivery date ,now it's saying error in the tracking number at the exact time my order should be delivered. I heard a voicemail saying my order was pushed back??? And now I'm without table for my event and lost a day of work for this delivery I called many times to the store and they told me something different. I called the sales representative directly,I called the number that left me a voicemail (no answer).. the delivery said 4 stops away to make it even worst .now it saying delivery not found very unprofessional, I payed set up and delivery for this . Also I confirm the deliver so many times ,like if they wanted me to re scheduled or miss my delivery.

Carlos is the beez neez. Thanks for always being so helpful, the process the finance the furniture was painless.

Just bought a couch from Carlos. Great guy! Carlos was able to answer all our questions and made our purchase super easy. Go see Carlos at Ashley!

Carlos is personable and helpful, go talk to him for an enjoyable shopping experience.

Told item is in stock, called at 6pm the night before delivery stating don't have it in stock. Unable to get a hold of anyone, had to go in store, told will deliver in a week, still not in stock. Unable to help or offer any sort of solution since we got rid of the old couch day before delivery.

Carlos took care of what we needed. Was patient while I walked around and called people for their opinion. Would recommend.

Super grateful for all the help Carlos gave us in finding our first couch! Clean store, friendly and personable service. We’ll be back!

Carlos was great to deal with

Looking for a couch and recliner. The sales person was Austin who hooked me on Ashley's products. He was very informative and his knowledge of products helped us pick the right couch and chair. Talk to Austin in the Reno store. Great experience.

I always have a great experience at Ashley Home Furniture. Exceptional customer service and beautiful furniture. The two gentlemen that assisted me today went above and beyond. Thank you.

I recommend that you check the prices online before purchasing in store. We went in to look at tables last night and found one we wanted to purchase. The sales associate told us they were able to take $100 off of shipping costs, and the final cost would be around $1.6k for the dining set. We weren’t ready to pull the trigger on the purchase and the sales associate started to become more pushy telling us that we absolutely got the best price that they can give. This was simply not true as we went onto the Ashley website and purchased the dining set for $1.3k. Saved $300 by going online! I understand the sales associates make commission but this isn’t the first pushy experience we’ve had at Ashley and the dishonesty is really obvious with a quick look on the website.

This is my 2nd buy from Ashley. It's always a could decision!

AJ, Awesome Attention! really helpfully of what we wanted to buy

AJ was super helpful in assisting my husband and I in purchasing multiple pieces of furniture. He was friendly, efficient, and accommodating and answered all of our many questions. 10/10 would recommend.

Had a great experience working with Carlos. We came in for a dining set and ended up finding everything we needed for our living room as well. He was very helpful and would definitely recommend shopping with him!

Sales rep did a great job. It's the service after the sale that is the issue. They won't answer the phone and their chat assistant is garbage. I gave 2 stars since the rep was cool. Otherwise it would have been a 1 star review.

AJ at the Reno showroom was delightfully accommodating, took notice of my interest and needs and followed up with suggestions that might meet my needs. Sweet and very engaging sales person.

Frank was very friendly, but overly overwhelmed with too many customers for one person to give personal attention to too each customer. I love the Ballister stand -up recliner I purchased. I also purchased an end table. I was told it would come already assembled. It did not come assembled. Please let people know that it comes in a kit to be assembled. It isn't something that a 80 year old woman can manage.

This was my second purchase. My sofa and couch are perfect. The TV stand was very damaged so I refused this piece. Customer service is horrible. I still have no delivery date for this item despite calling. The staff at the store in Reno were great. Carlos was very helpful in assisting us in finding the best items for our new home.

He was kind and nice and kind

Thank you AJ for your patience and having excellent customer service 🙌

Carlos is awesome I wasn't sure what to get and he helped me and my family out. Will for sure be back to get much more!

Great customer service got just what I was looking for.

My name is actually Tammy and I made a purchase today of a sofa sleeper. Frank was my salesman and did an amazing, professional job helping me. It was effortless on my part. Thank you Frank and Ashley Furniture in Reno.

Carlos was extremely professional I came in after a long day looking like a bum and he took me in with out any judgement was highly professional and super helpful and out of his way, our money was well spent our first time buying ew furniture and we are very pleased.

Carlos was awesome!! Very knowledgeable and helpful!!!

Carlos was really nice and helpful.

we did a quick bathroom Stopped and walked out with a new dinning table! Carlos was so helpful and informed us of the holiday specials! Great sale they have going on!

First time buying furniture at Ashley furniture store, and AJ was the best. He was really patient and respectful:) great service 5 stars

Perfect so far. Terri, the salesperson, was very helpful and cordial. A pleasant experience. Hopefully the delivery will go as well.

Went and told them I wanted exact couch from the displays told us gonna get that paid for one the. When they showed up it was missing a piece I checked the receipt and they didn’t ad everything I do not recommend

Easy...pressure free experience..

Thank you AJ! He was so helpful and knowledgeable! He made the process super easy and comfortable. We appreciate him!

Had a great experience at this location. Kevin was awesome, very knowledgeable and made the buying experience great all around. They have GREAT deals too!! Definitely would visit again.

The customer service from Kevin made our experience of furniture shopping interesting as he is knowledgeable of every corner of the store. If you are looking for someone to help, just ask for Kevin. He works his magic in getting you a discount and make sure you get all the deliveries sorted easily. He helped us find everything we were looking for and provided every detailed information needed to make us make our mind about the different products. Thank you Ashley store and specially Kevin!

Carlos was amazing! Great customer service!

Kevin was a great help to pick out the perfect mattress, dining table, and recliner. All perfect additions to my families home.

Got a bed Carlos, he was great to work with, awesome guy

We are moving to Reno from out of state and needed bedroom furniture for our new home. Jennifer from the Reno store worked with us over the phone and made it so easy! We were able to order our furniture, arrange for delivery and pay for everything...it was fantastic! Jennifer went above and beyond to help us. Now we won't have to sleep on the floor when we move in! Thank you Jennifer and team!

We came in and found a set on clearance and I was able to get a Pod over and I was told they had people to load it in the Pod and take it to their storage service for a week. When we opened it up they only had a sectional and my receipt said I was supposed get a coffee table that had a lift top and two end tables. I spent hours trying to get someone on the phone in the Reno office to no luck and your 800 numbers said they couldn’t get them on the phone and she couldn leave a message but it would be quicker to go to the store. Luckily we were in Sparks and it was a quick ride so we went to where it was and apparently they had sold them after we made our purchase and we spoke to a very angry supervisor because I had proof of purchase so he had to pull full from a new stock and get them delivered with no charge. They are delivering these items on Oct 14th so there is more time to screw up

Anthony made my shopping experience wonderful. He was attentive and listened to my needs. It was a pleasure to work with him. More stores need employees like Anthony.

Carlson was super helpful and patient.

Carlos was amazing!! I bought two dressers!!

Carlos was was an awesome help

This place has went down hill these past years tried to order a simple couch set at the store the guy helping me kept leaving us to help other customers so we left and went online that wasn't any better Ashley rescheduled are delivery 4 times pushing it out almost 3 months from when we ordered making us just cancel the order

The customer service from Terry made our furniture shopping experience truly enjoyable. They were knowledgeable, patient, and eager to assist. They guided us through options, helping us find the perfect table and couch for our home. Kudos for their professionalism and commitment to customer satisfaction. A delightful shopping experience from start to finish!

Carlos is awesome. He helped us find my perfect recliner. Very helpful and friendly. Highly recommend.

AJ did a Great job lots of patience!!

I never went here

We went to the Ashley store in Reno to find a bedroom set for our son. We purchased an awesome bedroom set our son picked out and it was an easy process. A.J. Assisted and was very friendly and patient even though we were undecided on delivery date and if we wanted the set up or not. AJ was truly fantastic and we appreciate the time he took to help us come to a final decision.

Everyone at this store is super friendly and helpful even the delivery men were awesome setting up our furniture! It was our first time ever shopping there and we will definitely be back.

Ask for Carlos. Great help and very knowledgeable

Carlos was amazing with his customer service

Carlos was knowledgeable and helpful making the process of buying a new couch easy.

Very helpful and patient staff . Was in store 30 min and looked at several options, found what I wanted, checked out and on my way

Frank was great to work with, professional, and consistent, let my wife and I look around,then when needed, he would fill us in on details and otherer pieces like them in the store.

Carlos was great, easy to work with and got me what I needed fast.

Go see Austin for all your furniture needs. Free delivery, setup, and trash removal.

The Sales Rep, Frank, was great. The price was reasonable and love seat I purchased was good quality.

The guy that helped me, AJ was of great help! Look forward to doing more business in the future.

Not a customer friendly company All sales are final and everything requires delivery. So all purchases are actually a minimum of $40 extra. Customers cannot pickup their own purchases. I will not ever shop here again. I will go to company’s with better policies such as amazon.

Carlos was awesome. Great experience buying a recliner for my dad.

AJ was super helpful with making our couch selection!

AJ was incredibly helpful with selection. Would recommend him to anyone looking to buy a living room set!

Annee at guest services was an amazing help! Made the experience nice and easy.

Terri help me grab a beautiful couch

Annee help us with are sofa and dining table we love it. Annee had great customer service. I will definitely shop at Ashley furniture store again.

I recently bought a sectional set and a lady by the name of Diana Gutierrez helped me out. She was so professional and helped me find exactly what I wanted. I will definitely be back thanks to Diana

Wow , I am left speechless about this place. I bought a new king size bed and a young beautiful lady by the name Diana Gutierrez helped me choose it out. She was very helpful and very knowledgeable. Thank you Diana

Very friendly and Kevin was super professional and answered all my questions. Highly recommend

I love this place! They have the best service in Reno. Carlos bent over backwards to help find me the recliner I was looking for. I will keep coming back for this kind of service

My husband and I went into Ashley to ask questions about their financing programs/terms. I was greeted by Diana at the customer service desk, she explained in detail the 3 options they offered. Diana was very patient with my many questions and we had some good laughs as well. She definitely knows how to sell the best option to fit anyone’s needs. It’s too bad she doesn’t get commission on sales. Thank you Diana for making our experience a good one.

Carlos was the best to deal with at Ashley’s in Reno! Found just the right end tables at the right price!

Excellent customer service by Frank. Friendly and knowledgeable.

Kevin who assisted us is efficient, friendly and willing to assist. It was a smooth transaction. Thank you!

Good experience

The sales lady that helped me was extremely helpful and kind and patient. I truly appreciated her efforts and understanding. Want to commend her for the high quality service she provided me. Truly appreciated that and recommend this store not only for the quality of the furniture, the prices but also for the high quality service I got there. Thanks a lot. Paulo

What a great experience I had I worked with Carlos he was very knowledgeable . I bought a living and dining set for my new home he was very helpful and let me have my space.👍🏼

Too bad. Great show room. But horrible high pressure sales. Came in there looking for a loft bed for my kid. And you don't have anything at all for her. Ok fair, cant have everything. Decided to look at other stuff while there. Sales person kept pushing for sales on alot of different pieces . I kept politely declining that we already bought living room furniture last year. So he recommended a recliner for football season. Again declined. He's response was " must not love my husband very much." Unacceptable.

AJ was awesome! Thank you so much!

I got help finding a dresser and nightstand in my price range. When I got the wrong receipt they apologized and gave me the correct one.

Aj was very helpful in picking out a bed set for moving.

The absolute worst furniture purchasing experience I've ever endured. I won't ever be doing business with Ashley Furniture again! All of their customer service people have such heavy accent that you can't understand 90% of what they say! Finally just canceled my order after an hour of getting the run around, 3 days after my furniture was scheduled for delivery!

AJ was super helpful and great! We will definitely return and ask for him again in the future!

Don’t believe them they are cheaters. Read before you sign properly and take a snap shot. They said us for 5 years but the end at 12 months finacianing and they charged 1200$

Aj was awesome!!!

Went in needing help getting a king bed. AJ was incredibly helpful, kind and quick. Also helped me find something within my budget that was perfect. Really great experience.

Worked with AJ. Got in and out in a couple of minutes, no hassle.

Carlos was a remarkable, well-trained professional with qualities unseen in a retail atmosphere.

Kevin was awesome, very nice guy. My mom and I came into the store for different reasons and both left happy.

Carlos was very helpful and provided great customer service.

AJ was awesome. Thanks for all the help finding exactly what we wanted!

Had a great experience with AJ.

Went in looking for a couch, Carlos Gaytan was the gentleman that helped us find the perfect piece. Can't wait for delivery.

Diana was super helpful , very professional and great customer service!

Annee was so helpful and awesome ! She helped me with everything I needed ! . She was very professional and had great customer service ! Come to her to help you with what you need to get done. she will in no time ! Anthony also was great ! He was a huge help with what I needed to look for and suggested great selections , he was very nice and had great customer service also ! I will be coming back here for all furniture I need to get In the future .

Annee was amazing! She helped us when we needed to return a nightstand. Positive attitude and great customer service!

The customer service supervisor Annee was very helpful with updating our order. Aj our sales rep was great as well.

AJ was super helpful and did a great job!

Great store and great product! The staff is always positive and uplifting.. would definitely buy here again!

Anthony and Corey we amazing to work with! I was able to be in and out quickly!

Anthony was a pleasure to with. Gave us a great price and great service. Ask for him when you’re looking for furniture!

Very helpful but not pushy!

Thank you Carlos for the 5 star customer service and helping us decide on our office space furniture. You got us to make a decision and we were in and out. Your humor was absolutely a perfect fit. Thank you! We will be back for more.

Found a recliner for a great price and was not pressured to buy

Went looking for a couch today and found one at a great price! Nick was super helpful and kind. We felt completely taken care of and it was an awesome experience. Would definitely recommend!!

Carlos was amazing! Helped us get a great deal on our coach. He was quick and straight to the point and made purchasing painless. If you go to Ashley in Reno ask for Carlos for sure!

Had a great experience at the Reno Ashley store. Carlos helped us find a new couch and was very nice

There did not appear to be anyone on the floor to help. When they finally came, they appeared irritated because I said that all I wanted was to redeem my $100 cards. I am sure they are good people, perhaps I got them at a bad time. You need more people to help with sales and to help find items. I have bought a lot of furniture from Ashley’s over the years and this experienced surprised me.

I worked with a representative named Franklin Buckner, and was extremely disappointed by the service and overall experience from him and this Ashley store. The only reason I purchased the furniture was because he told me it would arrive by July 15th. July 15th came and went, and still not furniture. When I reached out a few days later to check the status, he said, "sorry, it's not arriving until July 31st." No apology, no attempt to correct the situation. I was willing to accept even a different color or model, but that never happened. After that, I asked for a refund, and he just ignored my calls and texts instead of handling the situation. I ultimately had to call Ashley's customer service to have the refund processed. I won't be using this company for my furniture needs in the future.

The people that work here are helpful and friendly. Nick and Frank were awesome.

Carlos was great knew all the answers to the questions we asked he even said he threw all the pillows in for the couch we bought.

On time delivery and good service.

Anthony helped us out today in purchasing a couch. He was very informative and helped us in narrowing a sectional we liked. Very low pressure and hassle-free. Double checked all details and arrangements with us before finalizing. We'll see how delivery and install is. Also we'll see how well the 5 year protection is. However, I don't anticipate any issues.

Kevin Reyes was kind and professional. He was not pushy and made the process simple and easy. We bought a beautiful couch. Thank you for Kevin.

See Carlos he is helpful, patient and kind of funny 😁

Great customer service. Was working with Frank and he was off today. Carlos was a good help.

Walked in and the lady upfront was very nice. Met the sales rep, Sean knight, and then went back to look at couches. The entire time the Sean knight was definitely talking about me and my friend. The experience was very uncomfortable and because of him, I'd rather not even give him the opportunity to have my money.

Terri was an amazing sales person. She listened to what we needed and didn’t try to sell us things we didn’t want.

Had a great shopping experience with the salesman Carlos

It’s alright. I just wish they had more option for baby high chairs. But will be coming again for new furniture due to their reasonable prices.

Great service. Took the time to show several chairs and how each operated. Would certainly purchase there again.

Carlos was a great help and made my experience one of a kind and I will definitely be back again

Carlos was extremely helpful and knowledgeable of all the furniture we inquired about and was able to give us different available options to what suited us best

Stopped by the Reno Ashley Furniture to look for a specific sectional sleeper. I was greeted by Kevin a friendly and knowledgeable sales person who helped me find exactly what I was looking for. I spent time wandering through the store and found much more for our new house. Great experience and some great finds!

She is extremely nice and helpful.

St Nick was awesome! I went to 3 other stores & at first didn’t think he could help…he figured it out & found a boxed bed for me at the perfect price as I just moved into my modest apartment that day! Thanks Nick!!🥂 R/$., Chad William Michael ✌🏻

Kevin R was our sales representative. He was friendly, professional, knowledgeable and informative. We will purchase again at Ashley because of his customer service.

Thank you Terri Bellenttin for helping us with our chairs . She really did a great job

Carlos was great! Very personable and friendly! He was knowledgeable about the products and was very helpful without being overbearing! Highly recommend coming in and asking for him!

Excellent service, very friendly.

Carlos was really nice and very helpful. We went in knowing what we wanted and he was able to get us that. I recommend working with Carlos, he is super friendly and very honest.

Carlos was awesome

The employees are amazing

Very good service, and a very welcoming friendliness.

Great service, nice quality furniture, very friendly people !

The most amazing experience ever Nick was very helpful and very professional

It was great customer service. And they were on time really quick and efficient! 👍🏻

The customer service at this store is laughable. I had an issue with my couch and filed a claim with the extended warranty company. The claim got approved and I am supposed to receive a new couch. I have now called my store 15 times and not a single person has answered the phone. Additionally, the chat option for Ashley is a joke. The person I spoke to told me to call the warranty company after I had already stated that they approved the claim and it was in Ashley’s hands now. After I explained this to them AND told them that representatives at my store weren’t answering they told me to try again. I’ve been on the phone going on three hours trying to get this resolved with various different customer care numbers and I keep getting transferred and told to call a different number.

We were greeted, shown the area we were interested in & said what we were specifically looking for. The salesman looked info up on his computer, talked to the row of collegues at the back of the store & then walked out of the side door with no explanation. We spent a total of 20min in the store.

Be helped by frank at Ashley’s was by far the best experience I’ve had buying furniture!!!! Highly recommend going to see him at Ashley furniture Reno.

Michelle did an excellent job. She was nice, friendly, and informative.

Carlos was very helpful when we needed to purchase a dresser and rocking chair for a nursery

Delivery made within 2 hours of 4 hour window after delay of original delivery of prior day.

David the manager and AJ were wonderful! So helpful! I would definitely recommend either of them!

Frank was awesome in helping with my purchase. I will be happy to work with him again on future purchases.

Jennifer was very helpfull. Had a great experience and left super happy with my purchase! Couldn’t have gotten anyone better to assist me and my family!:)

From my minute of arrival, salesperson Anthony V. meet me at the door. Given I am in a walker and roll, he moved things to give me plenty of room. He went OUT OF HIS WAY to let me try 8 mattresses. Then he and the GM gave me a great discount! Of all the furniture store I went to (8) in all this one was OUTSTANDING!!!

No pressure while shopping at Ashley Furniture. Sales people always friendly and there to help you find what your looking for. I've been looking for a while for a small storage chest, Teri is great!

We had a very good experience here! Carlos Gaytán was very patient and was able to answer all of our questions. My husband tends to ask a million questions and he was knowledgeable and helpful. He wasn’t following us around like other places when they watch you like a hawk. Everyone here was very nice and helpful. Carlos was able to show us what he were looking for and he gave us space and time to discuss it and decide. Will definitely be back for future purchases and hopefully soon.

Easy going and answered all questions.

Bough a bedroom set waited over a month to delivered when they finally did footboard wasn’t right now sales man won’t return my messages I called wanted to talk to a manager but they said he is to busy to talk to me called customer service as soon as their hear it was about a bad delivery they hang up on me very disappointed very upset now don’t know what to do with an incomplete bedroom set 😒

Chase and AJ were very helpful and informative with helping us dial in vouch options. Lots of great inventory available and also some good deals.

👍

Delivery guys were polite, set up was quick, nice chair

We stopped in to see if they had any Breakfast nooks. They unfortunately did not have what we were looking for. However, they did have tome Tempur-Pedic beds that we found fascinating. The lady was very helpful and did not pressure sell us. She was amazing and showed us all the features. Thier showroom floor is very clean and nicely set up as well.

Preet was awesome. Very good experience buying a new couch.

Nick was are sales rep and he was very patient with us.

Anthony was very helpful and insightful... he helped us find all the furniture for our new house... he was very enjoyable to work with and was very humorous as well... if I could give him more then 5 stars I definitely would

AJ was awesome, no pressure very patient definitely do business with him again.

Aj is fantastic! Super helpful and has a lot of patience with us being indecisive. Thank you so much!

Jenifer was super helpful, helped us immediately, she was very informative and friendly. She also got things done efficiently.

Preet was very knowledgeable and helpful. She quickly made adjustments based on our tastes and helped us find a great recliner within my needs. I can’t wait for it to be delivered! Definitely ask for Preet when you come to the store!

AJ was the nicest guy. My girlfriend and I went in, not sure what style we were looking for. AJ showed us everything and made it easier to decide right then and there what we wanted.

Didn't like being followed. Felt pressured. Still bought cause we went in with that mind set. But still very uncomfortable.

Came here in the morning and didn’t really have the best experience, but I liked the furniture so much I came back and ended up working with AJ who was absolutely amazing. He made the process quick and was very kind and patient with my questions. Totally changed my experience. Thank you AJ for all your help and for making it easy!!

👍

Recently went in to purchase a new couch for my apartment. Andrew L. was able to help me right away and walked me though the whole store letting me know about all the products that would seem like a good fit for my situation. He was very friendly and helpful, which made my shopping experience very pleasant. If I were the manager I would give him a $100 bonus on his next check please. Thank you.

I was very pleased with the customer service that Sean provided when I visited the store today. I would definitely recommend a visit to AshleyFurniture.

Andrew was incredibly helpful and patient. He spent several hours over the course of two days making sure we found what we needed. We were impressed by his professionalism and will come back to Ashley for his help with future purchases.

Michele was great

Terri and Pam were very helpful Terri took her time showing us every sectional and helping us find the one that would fit our home having 3 dogs and being comfortable at the same time we will recommend Ashley furniture to our friends and family!!

I got a table and finances it, they didn't give me enough time to pay it off so in the end i have to pocket out $300 out of a $550 table.

Pretty was fantastic helping us today! Great service.

Michelle was super helpful!

We received a thank you discount upon arrival and received excellent service from Michelle!!! Will return.

Andrew was so kind and helpful. Would definitely shop here again.

Had a fantastic time there I will be returning here for all my future home appliances needs Andrew was an exceptionally attentive and helpful staff member

Andrew was great help and very informative lovely vibes

Just bought a new Couch and Andrew was the best! Very knowledgeable and if he didn’t know he would get the answer! Thanks so much Andrew!

Andrew was very helpful with my search for a couch!

Chase Cramer gave me the most outstanding hospitality I have had in ages. I cannot simply phantom that, a young man with his, kindness and costumer service still exist. He went above and beyond for me while I was searching for a new sofa to relax on with my dogs. I did not expect to come out with such an amazing deal, or the feeling of connecting with my salesman Chase! Recommending him to every and anyone I can, let him know Hope sent you!

I went in to Ashley recently and wasn’t expecting to leave with the experience I had. Customer service blew me away! Particularly Andrew who had helped me, he was extremely knowledgeable and friendly. I was very excited but nervous picking out my furniture for my first apartment- Andrew made the whole experience super easy and fun!

Andrew was super helpful

This store has some of the greatest salesman, they provide fantastic customer service. I was assisted by Preet a very charismatic lady with a lot of knowledge, I could not decide on what to purchase, but Preet showed superior performance and stayed with me until I made up my mind. Overall super great experience, would recommend.

Andrew LaVallie from here is my go to for Reno furniture. I send all of my clients to him and he goes above and beyond constantly. I can even get in touch with him on his days off and he’s always so helpful.

Great customer service from chase !! Thank you guys !

Andrew was very respectful when i was looking for a new couch.

Andrew was very helpful and knowledgeable about the furniture my family and I were picking out

Great and helpful service from Andrew today

Great service from Andrew, was patient and helpful during my visit.

Andrew at the Reno store took care of helping me find a specific piece of furniture for my bedroom. Very kind and professional.

Andrew is really helpful. He helped resolve rescheduling the delivery of my new furniture when I was going to be out of town. I am so happy with the customer service and I love my new couch!