Ashley Store | Reno, NV 89502

I went to 3 other stores and felt defeated until I got to Ashley. Anthony was an amazing salesman and worked very hard to find solutions for us, which he did! Thank you!

Austin is so knowledgeable about all the furniture and mattresses in the store!! Very pleasant and professional and not pushy, and does not seem like a “salesman“! Very refreshing! Thank you, Austin !!

Carlos was awesome, quick easy transaction

Austin was awesome!!

This is our 4th purchase with Carlos at Ashley. Great service no pressure and fun to work with. We will be back!

Great service

Austin helped us find our dinning table for our new home. He was friendly, patient, and informative! Thank you Austin!

We got the wrong color couch they told us that it would be at least 3 months to replace the couch and if there is the slightest bit of damage we have to pay for the couch that they incorrectly sent. Also we ordered stools without them telling us that they were discontinuing that model and only sent one and told us we would have to wait a week or so to get our other one. This place is a joke and have horrible customer service

UPDATE ***Thank you for resolving my issue and making it painless! **** Pretty disappointed that I am missing one of the pieces for my 3 piece sectional that I had delivered this morning and when I call the store it connects to a call center. I hope it can be resolved and my missing piece can be delivered today! I, along with my husband and mom initialed on 3 pieces, not 2 but the sales rep only charged me for 2 , forgetting to add the loveseat. Now I have to go through the hassle of going back in to get this resolved .

I found the perfect sofa for my living room at an excellent price! The delivery service team of 3 were outstanding! I highly recommend Ashley Furniture to everyone!!!

Great service! Very nice guy AJ. Thanks 👍

Our boys are happy with their new mattresses and we love our new sectional. Thank you to our salesman Raja for helping us out and making it seamless.

I was promised a certain delivery date, the date came and no delivery. Instead I was informed that my furniture was back ordered, but they couldn't tell me this when I ordered and paid cash for it. Then the new delivery date came and No delivery! When I called they told me that I cancelled the order. You tell me if you would buy from them!

Salesman Isaiah was phenomenal! Nice, polite, and did everything he could to help us even though we were not spending a whole lot. Purchased an on sale couch.

Our saleman was terrible, we purchased a couch off the floor when asked to speak to his manager he hung up on me! I said how rude and he argued with me and helped in no way to have a solution. He also tried to out an additional freight charge on my order when adding a rug, thinking I didn’t notice, once I pointed it out he changed it I would not return there

Austin helped me out in getting a new Couch. He’s a professional in taking care of your needs. He’s great and told me everything I needed to know and didn’t have to ask any questions. Best sales rep in there. Ashley furniture does do price matching which was nice and they did match another price online. All around great experience and no complaints!

I’m not satisfied with Ashley somehow you guys have my account merged with someone else’s. I will no longer purchase anything with your company again. I tried to get this fixed but no one cared. I hope whoever bought furniture received it ok.

My salesman was good and not too pushy. Got me everything I needed and wanted. The delivery and setup was incredible. Overall I'm beyond happy and satisfied. I would give 5 stars, but the manager wouldn't sell me. The rug that I wanted because they didn't have any in the back and the display one wasn't for sale. Thus allowing my wife to pick the hideous rug that is in my living room now.

Friendly and efficient staff, quick delivery

Horrible experience. I purchased a piece of furniture at full price and they sent me the wrong item. They wouldn’t come pick it up and told me I have to return it to the store myself. When I tried to bring it back to the store like they told me to (I called ahead of time) they said we don’t take returns and forwarded me to a customer service hold line. I have emails and a case number from telling me to bring it back. The employees seem to be untrained and have no desire to help. They jerked me around for months. I still have the furniture sitting at my house creating a terrible eye sore. I haven’t been refunded my money. This is hands down the worst experience I’ve ever had with a furniture store.

Ihave been to Ashley home store at several occasions and purchased different items , everything i bought are an excellent quality and enjoy them every day, i am glad i found that store and planning to go back very soon

I would not purchase a couch from Ashley again.

Great customer service!! Fast approval process! Love my new furniture!!

The people that worked there were nice and the delivery people were great but everything took longer than promised. I eventually canceled an item because it constantly got delayed. Got the exact same chair on Amazon for a tiny amount more.

Isaiah was great to work with. Very pleasant and helpful. Love our new recliner sofa.

Thank you Austin for your help getting our new living room setup great service

Great customer service. Bought a very nice bed that was on sale. Have had no issues. Would definitely recommend going to Ashley's for all your furniture needs.

Austin was super helpful and nice! We had a great experience! Thank youu

Austin was great!

AJ was so very helpful and made my shopping experience enjoyable and hassle free.

I want to thank Ashley's for AJ taking good care of my me and my family here and I give him 110 okay thank you 110

Very smooth experience at Ashley. AJ greeted us and helped us navigate the store. He got us a great deal on the furniture we were looking for. Very friendly and knowledgeable. I will definitely be back later this year for more furniture!

I was searching for new furniture and the store is very nice. Nick is extremely helpful giving me all the options of payments and explanations of how the fees work. Someone give this man a raise.

Excellent

Nick is the coolest. Seriously. I am terrible at making decisions and he really helped me simplify my choices based on my preferences and helped me get the best value for my money and made this experience enjoyable. Thanks, Nick!

Thank you, Carlos! We’ll be back.

(Translated by Google) Carlos was very kind, very gentle and clarified all my doubts, thank you (Original) Carlos fue muy amable muy gentil y aclaró todas mis dudas gracias

I have always bought Ashley sofas with a great history. The sofa I bought in June 2023, however, has turned out to be of poor quality, and I am very disappointed. I am going to be purchasing all new furniture for a family member next month, and will be bypassing Ashley.

AJ was amazing! So knowledgeable and so helpful made sure I got exactly what I wanted!

Carlos was so helpful Yesterday, he made our purchase so smooth & was very professional!!!

Carlos is absolutely 💯 the best salesman for furniture. Great guy!!!

Carlos was very helpful and helped me find the furniture I needed and my price range. He was quick to answer questions about different colors and prices

AJ was very helpfull very polite and he help us find what we where looking for amazing customer service

I have never written a bad review in my life, but feel compelled to as this is the worst shopping experience i have ever had. If i could give zero stars I would. I helped by parents purchase a couch from Ashley in Reno in July. The couch was scheduled to be delivered in September. The supplier called the day before the couch was scheduled to be delivered to inform us that the item was no longer available and the delivery was cancelled, they said Asley would call me ASAP to sort it out. It took over a week for Ashley Furniture to reach out to me. In the meantime, I called them several times and was never able to get ahold of a representative. When someone finally called me, she had no information on our order, and couldn't help at all. She said she would speak to the manager and get back to me. I've been waiting for 2 weeks for a call back and have still not been re-funded or contacted in any way. I've tried to call the store several times and have never been able to get ahold of a representative. I cannot express my dissatisfaction enough.

Carlos was helpful and walked me through the different options in my price range.

We came today to look for a recliner and chaise but we left with a chaise, recliner, sofa and love seat! Dylan greeted us at the door and was so friendly. The thing I loved the most is my husband and I were able to take our time and look without sales folks hounding us. It was a super relaxing experience! Dylan turned out to be with another customer by the time we were ready so AJ helped us with our purchase and he was super polite and friendly (and funny too!). I was very comfortable the whole time. On the way out I noticed a bed frame I would like to get so once I pay off this furniture I will definitely be back! I may not ever go to RC Willey again! Thank you Dylan and AJ!

AJ was amazing let us look with out stocking us. Amazing customer service

We worked with AJ and he was amazing. This store has amazing service if you want to work with AJ don’t come Thursday and Friday, those are his days off.

Extremely happy with the service and teamwork from Anthony & AJ and I HIGHLY recommend them! They will go above and beyond to do their best and get you what you need!!

I stopped in to look at sectionals and was able to find one I loved with quick delivery! Thanks to Carlos, I also found a new dining set at a good price. Thank you!

Carlos was an amazing help

I would never buy furniture there again. they promised to have it delivered in 3 weeks. two months later it arrived without the carpet I bought. Never again

We have had the WORST experience with this store. We spent almost $6000 and had a damaged couch that after 3 weeks we can STILL NOT get anyone to address. You can't call this location because NO ONE answers. Furthermore, we were told we would be called back and NO ONE has followed up. Update - I just spoke with the store manager and I am hopeful that we will finally get some resolve. If/When we do, I will update this review.

This place has the best customer service and willing to give you their best deals 👍🏼

AJ made my experience super simple and pain free. 6 stars!

Aj Is very nice patient and knowledgeable enjoyed the Time we spent with him

Carlos was very helpful in our purchase. Very friendly and knowledgeable. Bought a new sleeper sofa and reclining chair

Isaiah was outstanding! Answered all my questions, special ordered what I needed at a good price. I high recommend using him!

Carlos was very informative and very helpful... He was straightforward and right to the point... Very knowledge in the product he was selling and I didn't feel the pressure to buy... Will come here again and refer my friends n ohana... Mahalo Carlos...

Zac there is a big help and great guy

Amazing customer service 10/10+

We were helped out by Zac. He was fantastic. Not pushy, simply helpful. We went several other places in Reno. Nothing was as high quality or looked as nice for prices even remotely close to Ashley’s. We walked away happy, with a whole new livingroom.

Carlos was awesome! He showed me the exact living room set I had found online. Ended up buying lamps as well and through the whole process, he was patient as my daughter, granddaughter and I wandered around looking at lamps. He was interesting to talk to and very friendly and professional. A++++ service!

I was so upset that a piece of furniture I had delivered to my home was not assembled. I called angrily to the store and Annee had the unpleasant task of trying to calm me down and resolve my problem. She did so magnificently. I was the meanest problem customer at the start of the conversation and by the end, I saw the light and she turned lemons into lemonade. I hope she gets promoted to district manager or nationwide manager if she has the want, the company is definitely lucky to have her. Ashley Store on Moana Lane Also thank you Ashley & to the men who will take further time to set up my coffee table now along with my new power sofa, love seat and end table. I’m so excited for my beautiful furniture and im a very satisfied and happy customer. Thank you again!!!

Isaiah was wonderful no pressure just good information. Excited about my new Nectar beds. Thank you.

Austin was Awesome Everyone was very nice.Buying a new bed is like buying a new car.We had a Good sales person.Thanks

Very easy experience looking at couches. My budget and time was respected and every item shown to me was picked thoughtfully considering what I told the salesman. I want to specifically say that Andy C and Raja did a great job and if their boss is reading this that they deserve a commendation.

Carlos was very helpful with helping us make a decision on a couch to make our home feel like home.

Anthony/sales rep and Raja- leader in training, they were very helpful and professional handling my situation.. 😎👍💯

AJ is a Great guy and very helpful and thorough

The sales Rep (Carlos) was real helpful with me being able to find the table and mattress I wanted.

Great visit at Ashley’s furniture. We recommend Carlos to help you out. Very very helpful and patient. Helped us choose a sofa sleeper. Thank you Carlos!

Stopped in today to look for a new dining table and ended up buying two complete sets. One for our primary residence and the other, for a vacation home we have. And I have to say, it'd been years since my wife and I stepped foot in an Ashley store and while that was mainly because we didn't need any new furniture, it was was also because our memory of what they carried, wasn't really our cup of tea. But, I'm really glad that we decided to give them another try, because we pleasantly surprised with what they had on display. We really liked that they now offer both modern/contemporary styles as well as more traditional designs and they're separated accordingly so you don't have to waste time going through the whole showroom floor. As far as the showroom goes, I will say that it was clean, well organized, decorated well and easy to navigate. When we stepped into the store, we were greeted by Anthony and he was not only very friendly but he was actually very helpful as well. Without being a pest and buzzing around us everywhere we went, he made sure to check in on us and share useful information such as how to read the placards and even took the time to demonstrate how to use a table with a leaf in it. Overall, the process of shopping and purchasing what we came in for was so easy, we ended up buying another table set as I had already mentioned. Now, with all that said, I will add an addendum to this review once everything is delivered so while I am giving them 5 stars right now, that can change depending on how things go. POST DELIVERY ADDENDUM: Overall, I'm still happy with our purchase but I thought I'd still add this addendum to say that delivery was on time and fast but maybe a bit too fast. There were 3 guys unloading everything and very quickly and one of the guys ended up not seeing and stepping on one of boxes and very hard. Hard enough that I thought something may have broken but in the end, things were okay. Also, a couple of the boxes were cut and or damaged but again, the contents inside were unaffected. That said, the overall furniture looked good as we had seen on the showroom floor but the main dining table didn't assemble completely square with the base. In spite all my efforts, if you look down on the top, it looks ever so slightly clocked from the base. Not enough for you to really notice as you walk into the room and look at it and so I'm giving it a pass but it did annoy me. Also, one of the chairs had some damage from the factory but it was located underneath the seat and on the inside where it's out of view and so again, I decided to just let it go. In the end, the furniture was affordable and still looks nice. In any case, I thought some of you would appreciate the follow up.

Austin helped us get a new bed, he was thorough and didnt pressure us into anything. We loved the way he let us take our time and was right there to answer any questions. It was a great experience over all. Thank you!

AJ at the Ashley on Moana was awesome! He went above and beyond without being overwhelming. If we ever buy from Ashley again in the future, we will definitely be asking for AJ!

Update: horrible experience. Delayed delivery from August 17th to the 24th, then tried to delay it to the 31st because they didn’t have the whole couch. Delivered part of the couch and our table/chairs on the 24th and the delivery guys stripped screws and didn’t put the bolts or screws in all the way to where everything was wobbly and the chairs would’ve collapsed! Now they’re saying the rest of the couch isn’t coming until September 2nd or 3rd and tried saying we’d owe a second delivery fee! We were planning on going back for a bed frame and dressers but we’re never shopping here again! Update: Delivered the rest of the couch on September 7th! And didn’t even put it together for us. Ridiculous. Old review: Carlos is the best! We rushed in there at 7:30 right before they closed and he helped us pick out the perfect couch and table and walked us through the financing and delivery. The whole thing was a breeze! Thank you Carlos!

AJ was perfect

Shout out Andy Castro, helped us find exactly what we wanted, gave us all the needed info, and rang us up in record time.

Austin was beyond helpful, and very knowledgeable about his product at the Reno store .

Found a great rocker and Austin explained everything and helped us find a delivery day that worked for us.

The first time we went we had a bad experience with customer service, we were not satisfied with it but we returned for the second time and even though we bought things for my room they did not give us good service. I didn't plan to come back again and I went for the third time and it's still the same terrible customer service, they should have more friendly people, just that, they should be kinder and have more empathy to receive the customer, I don't know if it was because my mom doesn't speak English and I translated for her but what bothers you? I translated everything for her, not them. Of course I will never return, all three times we had a bad experience.

David was amazing! Had To come in and change my order due to my apartment being smaller and he showed me other options just to make sure I was extremely happy with my new place and furniture! Super easy and helpful here!

Alan was a great help for us,an amazing person,so nice.

Andy provided a excellent service and also gave us the freedom to roam without being overbearing

As soon as I walked in I was greeted by AJ he helped me look around for a few minutes before I found what I liked and helped me set up a delivery date! Answered any questions he had for me!

Came in on a whim looking to replace a 2 year old sectional that just did not work out as well as I had hoped. Nick immediately took me to the sectional I had been eyeballing on line and very professionally explained the Ashley difference when it came to servicing the client post sale, especially with any coverage issues. We made the deal happen and I was on my way. Lo and behold once getting home and taping out the area (yeah...I'm that guy) I determined I wanted to mirror image the configuration I ordered. Worrying all night that this would be a huge fiasco, I walked into the store the following morning with doubt weighing heavily on my mind. Nope, one of the managers (pretty sure it was David, I failed to get his name again as my brain was mush) handled MY goof up expeditiously without a shred of frustration during the process. Yesterday's original transaction was great, today solidified that Ashley in Reno is there for the client (the client is NOT always right) and further cemented the fact I made the right choice. Shop with confidence at this location!

Andy C. was so attentive to our needs and provided wonderful tips to help us decide on our couch! Highly recommend

Frank helped us as soon as we walked in and was quick with getting what we wanted ordered. Didn't feel pressured at all.

I came in to get a mattress and was helped right away. They had a variety of options in my price range. Nick and David helped me and made the process really easy for me. Gave me pointers on what is more beneficial for my sleeping type. The whole process was very great from the moment I walked in. I ended up getting a mattress and they even suggested pillows and covers to make sure my mattress stays in good condition. Definitely recommend going here for furniture. Not only do they have good stuff but they also have good deals.

(Translated by Google) Carlos was very helpful and always had the best attitude to help, thank you (Original) Carlos fue de mucha ayuda y con la mejor actitud siempre de ayudar gracias

We purchased a beautiful sectional that due to our own miscalculations, didn't fit correctly in the room. Fortunately, store manager, David was able to switch out the two end pieces so that the long piece didn't cut into the middle of our fire place.It's a huge relief for us, looks beautiful, and is so comfortable!!!

Horrible service from their delivery people, and the sales person we worked with lied to us. AVOID AT ALL COSTS

AJ was very helpful and delightful to work with. He handled everything i needed in good time. A great experience

Perfect, so far?

My mom & I were shopping for a recliner & AJ really went the distance to find exactly what we wanted. We were happy with his service to us. We ended up buying 2 recliners.

My husband and I came in looking for a sectional couch set and this was the first store we went into to gather information. As soon as we walked in we were greeted by Andy and the layout of the store was explained to us. Andy showed us how to read and interpret the specifications sheets for every living room display. We were able to go around the store on our own, but Andy would check-in with us from time to time. We went to a few other furniture stores in Reno, but we either received no service or the furniture was way out of our budget. Ashley Home Furnishings was on budget and provided us the guest experience that we appreciate. We came back to Ashley Home Furnishings to make our purchase for the perfect sectional and ottoman for our needs. Andy wasn’t there, but another gentleman (sorry for not remembering his name) was able to complete the order with ease. He made sure that we understood the entire process and gave us all of our options before completing the sale. He also assured us that Andy would receive the credit towards assisting us with the purchase. All-in-all, it was a wonderful experience and we will recommend others to go to Ashley’s for any new furniture.

We came to this store because of the good reviews that we researched. Well, our experience thus far has not been great. Our deliveries are partial, the beds in the store is NOT the same as delivered! We have a loveseat that arrived two weeks ago, but the loveseat still hasn't arrived. We have a bed that doesn't adjustable platform, but it was together in the warehouse. We can't get answers, whenever they do answer the phone. The salesman and manager gave us their number, but never answers the phone when we attempt to call them. Then we have an upcoming payment that's due, and haven't even received all of what we purchased! Terrible way of doing business Ashley store. To think that we were searching for more items from this store is illogical. Lessoned learned!

AJ is a true & excellent rep for Ashley. He not only is very knowledgeable, but also a pleasant person. He guided me thru all the paper work that was required, as well as answering any questions I had. All in all, my Ashley visit was very smooth.

This store is a nightmare. I’ve already had one bad experience but gave it another chance and they’re still the worst. Delivery was scheduled and they moved it without notifying me. Then they had my order shipped to the store and said I was in charge of figuring out how to pick it up. I said multiple times that I don’t have a trailer and to keep the next delivery date…They said they’d look into it but now I can’t get a hold of anyone. They never answer the phone— I’ve been calling repeatedly for 6 days. Funny how they take your money but don’t actually deliver the product. Should have never gave them a second chance

I went to Ashley furniture on moana today I was greeted by Andy at the door I was in and out in 20 minutes good job Andy

This place has terrible customer service . Bought a rug in store and 3 weeks later it still did not ship . Kept following up , it was sent to wrong address . When they finally did give us a new ship date they cancled it and pushed it back two weeks . We still have not received the rug ... Do not shop here

Have been calling the Reno store for two days, a total of 15 calls and letting the phone ring until it stops on it own. NO ANSWER. I strongly question Ashley’s commitment to customer service.

I bough several pieces from them, the dinning room chairs and bench fall apart and Ashley says that swiveling is normal. My family and guest have fallen from the chairs several instances and this is normal for them. Save some time and money and get your furnitures somewhere else, my warranty does not cover any of this damages why idk, trash furniture that’s what it is. Edit: Furniture is not covered my the manufacturer warranty even though the chairs don’t work and people have fallen, never buy furniture from here

Andy was a great help, showed where recliners were, how the pricing was, let me look without following me around, explained the 5 year plan, delivery, etc. He was easy going, very professional. I am happy with purchase!

Went into the store looking for a new recliner. Found one within 15 minutes that was on sale. Did paperwork with Linda and out of store. Great experience.

They didn’t answer their phones and I was told the store had what I needed on the online chat. So I drove from truckee to pick it up Unfortunately they only deliver and count meet urgent need for replacement for an incoming guest. I would have bought a show room model at that point. Not really impressed with the customer service. Just understand this is more a showroom and sakes center

Warning. The furniture smells like a toxic soup of chemicals...good luck getting a response from the local store. Their movers put a stain in my carpet, said they would cover the cost to clean it, but after I paid over $200 to get it cleaned, they are ghosting me now. I emailed, texted and called asking for a refund and to return the furniture, as it was causing serious reactions like sore through, eyes and headaches, but no one would get back to me. Very dissapointed in my investment.

Great experience!!!!

Austin W helped us and was super friendly and helpful.

Ana was great to work with! She was patient, attentive and took her time to find me the best deals. I’m so happy with the furniture she found me.

Salesperson Jody was all about what she liked and thought was the best mattress, if course the most expensive, there were several questions she couldn't answer or explain. Hard pass an the entire experience.

Made a purchase in store with an associate for over 5 thousand dollars. Scheduled my items for delivery about a week later. When my items arrived, I noticed the accent cabinent that I paid over a thousand dollars for was damaged. I immediately reported it to Ashley and was met with an offer for an even exchange. A couple weeks later, I recieved the replacement which was in even worse condition than my original cabinet so I refused the delivery. We made another order for an even exchange and same story. The delivery men informed me these cabinents come pre built and so they will probably all be the exact same. After 4 attempted cabinent deliveries and me changing my work schedule to be available on random days, I had enough. I reached out to the store as well as the sales associate who assisted me and requested a credit to keep the item damaged. It took WEEKS to get an answer. I then recieved a voicemail offering a puny $150 on a cabinent 9 times that price! I have now been calling back for weeks and weeks to discuss this offer further and see if we can come to a better agreement but the store either does not answer or when they do - managment/those who can assist are never available. I'm requesting Ashley contact me and provide a credit of atleast $350. I believe this is reasonable to keep a damaged item that is half it's value now. Also reasonable as I spent over $5k!! Otherwise Ashely will have to take the item back and (hopefully) resell it at an even bigger discount than this. I do not like a single other accent cabinent that Ashley furniture is offering so a credit or a return is the only options for me.

Great experience. Jerry our sales associate was wonderful, helpful and not pushy. She stayed around for questions but didn't hover making you feel uncomfortable or rushed. We had a great experience and will shop again there for our next home furnishings and ask for Jerry.

Raja was incredibly helpful. I got exactly what I was looking for and got out the door. I will be back.

Jodi was great with her help

Had a very poor experience purchasing a bed frame and mattress from this store. We worked with the salesman named Raja (on the receipt his name is Karan). We were pretty clear in our requirement for a FIRM mattress. We sampled 7 different FIRM mattresses before deciding on one. The bed frame and mattress were delivered Feb 3rd. The delivery crew did a shoddy job assembling the frame. One of the legs is crooked and the headboard feels loose and creaks like hell when you put any kind of weight on it. We noticed the mattress felt soft but attributed it to adding the pillowtop option. A month goes by, we had a baby, spent a lot of time in the hospital so not much time sleeping on the bed. But we notice our backs are killing us so we go back to the store and analyzing the receipt codes, we realize Raja sold us the SOFT setting on the mattress, the exact opposite of what we wanted. I tried to call him because he provided a personal line, left a message, never got an answer back. Went back to the store and he seemed to avert his eyes and pretend not to remember us. We had to go into the store to talk to a human being because their customer service line is absolute garbage and will keep looping you through different menu options and eventually hang up on you. The customer service representative was nice enough and created a case number for us but we were told we needed managerial approval. It's now been over two months of waiting for this approval. We have checked in over and over again only to be told this manager is "hard to get a hold of" We are having to accept that we wasted 1500 dollars on a mattress that we didn't want. Ashley's has taken no accountability for their actions and doesn't seem to stand behind their products. We should have gone to another store with better return/exchange policies. Hopefully you don't make the same mistake. Other places let you try out your mattress for 100 days, Do that instead.

Anthony my sales person was amazing!

Pleasantly surprised. Salesperson were not pushy at all. We worked with Sean and he was very kind and patient. We found exactly what we needed and the ordering and payment process was seamless and easy.

(Translated by Google) Excellent place with very good offers and affordable prices on furniture (Original) Excelente lugar con muy buenas ofertas y precios asequibles en muebles

Not satisfied with the service, it was supposed to be deliver on 4/25, they reschedule 5/2 due not having the furniture in warehouse, they came 5/9 and called the day before saying everything was fine. Came to my house missing furniture and when they set the bedroom frame I told them it didn't look right, told me to call costumer service which I did and they weren't helpful, told me on the phone there was nothing that they can do because I bought it in store, when turning to the technician they have left without notice, I'm not sure what to, is a really unpleasant experience they lied and make an awful installment and no one seems to help. I hope you don't have to live the experience that I'm going through

Chris did an amazing job. Talk about knowing your craft! He explained everything so well and in full detail. I feel that he really made our visit an actual EXPERIENCE! Purchasing a new mattress felt so easy and we were able to make an informed and confident choice with his help. He was very personable and made trying every mattress comfortable! Thanks so much Chris, keep up the good work 👍

Do not use this store they don’t call you back or care to get your issue resolved. I purchased a couch in march was told it would be delivered in April paid extra for delivery since I’m in a rural area got a call the night before delivery saying couch was damaged and wouldn’t be delivered to call Reno store. It’s now May and I still don’t have a couch the store doesn’t call you back when they say and doesn’t care cause they already have your money.

I purchased a bed from Ashley. I really disappointed with the purchase. I called there technician came out measured the bed it doesn’t qualify for replacement. The bed was not even 30 days old and it’s concave in the middle. There is a 1/2 inch dish in the middle. The customer service representative is rude and condescending. Talks down to you and in circles. I will not be buying anything from Ashley Furniture again. Plus I will be sharing my experience with anyone that will listen. Completely dissatisfied with Ashley Furniture. Today is 5-8-24 Still no call for the store manager. I asked the customer service representative to have the manager call me to discuss my issue. There is no customer service after the sale.

The sales staff was very knowledgeable and helpful. It was a pleasure working with him.

I was in Ashley today, Carmen Pueblo helped me and she was very kind and helping and I liked her. She has very good customer service.

100% Execelt Job

Great selection and well laid out. Raja was an excellent associate and helped with the process of getting everything I needed.

Austin was a great help

Always friendly, always have smiles and the atmosphere is great and an amazing variety of beds and mattresses.

Wonderful selection and the sale associate was very patient and friendly.

Jodie was so amazing in helping us find our new couch! Thanks Jodie!!

No thanks. Edited: The Thanks for your feedback response and request to email customer service is for optics only. FYI, I emailed, no response. A missed opportunity to keep a customer. Ashley's wont help after 72 hours, Good Quality Bed and Furniture Set, Part of the set, the dresser is white, the rest is light gray, it was a mistake, they were all supposed to match, the dresser doesn't match the night stands, bed or larger dresser, customer service wouldn't allow us to swap dresser to match the set it as after 72 hours and because we didn't buy their protection plan. I'm color blind and didn't notice at delivery, delivery team didn't say anything. This was reported a week later which is too late. Next time I will go to Costco.

Literally, everything you want from this store can be found online for half the price. Same exact item! They are just middle manning. Save yourself some money and look online. Found the lindyn couch we bought through ashley for 3600, online for 1900.. same couch.

Walked in, the guy at the door was extremely rude to my fiancé so we left.

We have shopped several times at Ashley home stores and we’re always happy with the experience and purchases. Highly recommend!

Salesman was very knowledgeable professional, nice and extremely helpful. Took the time to interact with my young daughter making her smile :) Overall very pleasant experience

Raja was great! We are super excited fro our new couch.

Representatives are amazing and caring! Go above and beyond to service you and give you the best price

Anders was helpful, professional, kind, and knowledgeable. Their furniture selection is diverse and shopping was easy. David and Anne were also kind and professional. Thank you all, for a great shopping experience!

Raj was awesome to work with!!

Store was clean, well organized, and staff was not only friendly and funny, but knowledgeable. Carlos was super great!

They delivered a damaged sofa so I requested a replacement sofa. I just received email they are mailing me a replacement part - so I paid a lot of money for a refurbished sofa! The customer service line is a complete joke all you get is the runaround.

AJ was great! Super helpful but not pushy.

Purchased a couch and recliner on 12/31/23. Today's date is 2/29/24 I had a delivery date of 2/8/24 but the order for delivery wasn't complete. It was missing the recliner which was still on backorder. I didn't want a partial delivery in case the recliner doesn't come through. I have a new delivery date of 3/16/24 I'm doubtful that order will be complete either. Customer service is terrible You can't get anyone on the phone. You have to drive there to get anything accomplished. Why does it take so long to get an order delivered? Either they have it or they dont. I found the same exact couch and recliner elsewhere for 800 dollars cheaper than I spent with Ashley and they could deliver in 5 days. I would like to update my feedback of Ashley Funiture. The last date I mentioned of 3/16/25 also didn't see a delivery of my furniture. At this point I went to Ashley customer service and asked them if I was ever going to see my furniture. I was given yet another delivery date of 4/3/24. I also told them I wouldn't accept the delivery if it wasn't complete and included the rocker recliner. I wasn't mad, what's the worst that could happen? I'd get my money back after waiting 4 months and 4 delivery date changes. Two days before my delivery I went back to customer service to ask if I was actually going to see my furniture. I was assured I would. I think I was the first delivery of the day. After 4 months and three days I finally had my furniture. The delivery guys were great. At no point during this whole ordeal did I get angry or threaten to cancel my order. I was patient and nice to them and for that I got 150 dollars refunded for my trouble. I love my new furniture. It's perfect I couldn't be happier. Its finally over. No more waiting. Thank you Ashley for the long awaited furniture. I have upgraded from 1 star to 3 stars.

This is the worst customer service I have EVER experienced. They take your $ then NEVER answer their phone. I have been hung up on 3 times today trying to reach ANYONE regarding my delivery tomorrow. It just rings and rings then hangs up. They were supposed to contact me with a time...no call, no notice. NO time! But they have my $. I am forced to now drive across town to this store and I will cancel the delivery all together.

Spent an hour and got our couch and mattress. Shout out to Cody and Anthony V for making it happen!!

Courteous and efficient service. Was in an out in no time.

We picked out a sofa that we loved during the Presidents’ Day weekend. We then went home to compare prices online. Ashley Home Store in Reno beat all online prices, so we called our salesman and ordered it through him. It was delivered in 5 days. Delivery was on time and easy. We had a very good experience with the purchase.

Very helpful and knowledgeable employees

Nick provided excellent service

Carlos was absolutely amazing! Walked us through the floor and helped us select exactly what furniture we wanted in no time at all.

Terrible customer service! I was delivered the wrong furniture. Told the delivery driver it was wrong yet they left it and would not return it. 5 days later I can not get a response from anyone and they refuse to put me in contact with management. There is still no plan to get the issue fixed and I have no couch and the wrong Furniture still in the boxes in my garage.

We were met at the door by Carlos and asked if we needed help. We told him we were looking for a couch and loveseat.He took us over to that section of the store and he showed us many different styles.We found exactly what we were looking for. Carlos was friendly , very helpful and we are very satisfied by the purchase. Carlos had a lot of patience throughout the process.

Was promised delivery on a Saturday. Took time off, waited around...nothing. Called the salesman, said he would call us at 1 with an update. Nothing. I go there at 3 to get answers and the answer was "oh, sorry. We can't deliver for another 2 weeks." Well, I hauled off my old furniture last night and now have nothing and company arriving in 2 days. So, I demanded a refund. Well, in 7-10 days when my credit will show up on my card, I might be able to go actually get furniture somewhere else. For now I guess I rent furniture. Thanks for all the stress and hassle, Ashley HomeStore. You suck.

Great variety of furniture to choose from, helpful sales person, great delivery and set up. Love our new couch, very pleased.

Austin was the BEST. He was able to price match a sofa for us when a few days earlier a female assistant so we can't. I'll only deal with Austin on all future purchases. Bobbi

The delivery sucks they change me the date 4 times i had to ask for 2 days off 2 times at my work for nothing when i went to the store to ask i saw an other person with the same problem at the end they end maked delivery 4 weeks late

The customer service in Ashley store is great! Communication with everyone is great!

We had a great shopping experience at this store and especially with Teri who went over and above to help us with our purchase. We went to many (10+) other furniture stores along the way and came back to and purchased from Ashley because of Teri and the selection options and pricing. Our furniture will arrive in 2 weeks. We're very hopeful that it will be perfect for us.

Great place..AJ is the best Salesman...

I am very disappointed in the customer service. March of 2022 we bought a whole living room set and a dining room set. 1/2 was delivered and the other half took 3 months to get to us. Once delivered, they put together the furniture so poorly that my husband had to fix it. A few weeks ago we reached out because the zipper on the middle cushion on our couch became detached. Like it wasn’t sewn on properly. All of the stuffing came out! We reached out to customer service and we were told that the EXTRA $650 that we paid for the extended warranty didn’t cover that, but they would give us information on where to find someone to pay to have it fixed. I am very disappointed with the outcome of this. Basically all warranty $$ is just something else for them to collect and not follow through on.

Delivery is longer than we wanted.

Nick was very friendly, funny, and patient while we shopped. He worked with us and got us a wonderful quality bedroom set.

Stopped in looking for some new pieces to furnish our new home but unfortunately felt very uncomfortable the entire time. Jodie, the sales associate just followed us around the entire time making it feel extremely awkward! We let her know if we had any questions or were interested in anything we would come to her but she continued to follow us, didn’t smile, and was not very friendly. The whole experience was just uninviting and uncomfortable. We ended up going to RC Willeys and had the total opposite experience and found exactly what we were looking for.

Should have read the warranty terms before the purchase and should have the avoided the misleading words from the sellers at store ending up purchasing useless warranty.

Austin was knowledgeable and helpful! Can't wait for everything to arrive.

The salesman walked fast and talked fast. He was bored. I didn't feel like he cared what we were looking for. The showroom was nice and clean. We have bought most furniture here because of the great salesman and prices but think we might look somewhere else this time. Looking to change my living room and dining table.

Carlos was very helpful and friendly.

Carlos did a great job working with us. He was pleasant and did not force us buy anything. He patience was appreciated.

Carlos did a great job with my purchase. Good sense of humor.

We went to just look at couches. Went to two competitors then came to Ashley's in Reno. Mind you were just looking. Then AJ approached us and a full living room later we didn't have to go anywhere else. We purchased a couch, love seat, recliner, end tables and a coffee table. AJ was an excellent salesman, not pushy, but persistent enough that we didn't have to looking for him. This was our first purchase at Ashley, we will be back to see AJ.

The store is absolutely ridiculous trying to call them . They never answer the phone and it always says that they are closed during open hours. The stupid virtual assistant is a pain in the a$$ to get through to anyone. I have been trying to get a refund on an item that has been discontinued and no one is able or answers to get this done. Filing a complaint with bbb and consumer affairs because they took money from me and haven't refunded it or will. Last time I will do business with them

I went in with the numbers of what I wanted and Carlos helped me order what I wanted.

Anthony was very helpful.

Corey and Anthony were wonderful. Anthony explained everything well. He did not rush me to buy anything. He is kind and hard working .he answered all of my questions without getting irritated.keep up the good work 👍

HORRIBLE!!! Never got my delivery as promised because they forgot to load them on the truck. Now they’re telling me I have to wait another week & I ordered them a week ago. I got the run around on the phone…HORRIBLE customer service! I’ll never go to Ashley again! I’ll be going to Macy’s for sure! I’d rather pay a little more & get excellent customer service. As a matter of fact I’m headed there now along with Lovesac to get the rest of my things.

Our salesperson, Chase was outstanding. Very positive experience. Thank you!

We needed a couch and chair. The salesperson was direct with us and we were in an out in about an hour with a new couch and chair. it arrived on time and they set it up for us. They were nice with the installation too.

Deliver on the date that was planned and the delivery guys were really careful with my furniture clean and respectful they assembled my kitchen table set nicely with care

Although, I found the sofa that suited my need's, the store is very generic and not appealing at all. It appear's to solicit a basic contemporary style market, therefore, not providing any tradidional style's all. There's very little colorful artwork on the wall's and the customer checkout area is very bland.

AJ was cool to work with. Made it quick and easy with no in your face or over the top “typical” salesman tactics. Would recommend him to help you out.

Anthony was professional, helpful, and an absolute pleasure to work with. I would definitely recommend him as a furniture sales person at Ashley Home Furniture in Reno!

Ashley of Reno was great to work with. They helped us find a couch that met what we were looking for at a reasonable cost.

Worst service we have ever experienced, my family bought a bedroom set and they said that they would deliver it on the 13th of December so they threw out their old furniture then they say that they are not going to send them until January with no reason, they also said that they sent us an email but no email was sent, in fact when we called in the morning they told us it would be delivered by 6pm. Worst service ever never shopping here again

we love this store bought furniture there SHAN AND Dave were just wonderful love these guys

Terri B. Was very knowledgeable, friendly, and helpful. She showed us a variety of pieces until we found what we were looking for. We really didn’t know until we had the chance to compare. Terri should get a raise!!

Ashley home store Reno sold us $13000 worth of furniture including protection plan. we filed for replacement since they could not fix the damage. after getting approval from protection plan services, Reno ashley home store supervisor Anne Sok denied to fulfill the replacement since they don't keep that item. Also, denied to refund the money since they don't have the item. Neither, she let me speak with the store manager. DO NOT BUY from this store.

Friendly expensive and not much choice in variation of furniture.

We went to the store in Reno first Sean was really friendly.But when we had some questions we noticed Sean and the other employees were standing around and not helping anybody. So I went up to him and told him we had some questions. He answered a question then looked down at his phone and started playing with it. I guess we weren't buying high end furniture so weren't important. Never going back. We will buy are furniture some where else.Where we be treaded better.

The store in Reno has the worst customer service. We went in looking for bedroom furniture and we were greeted by Sean told us he would be helping us. He NEVER came up to us to see if we had questions. When we did we had to go find him and he was talking with other employees and was very short on answering our questions. He then got a text/phone call and decided that was more important than the customer. We walked out and not one of the 5 other employees standing at the door asked us if everything was okay one actually opened the door for us to leave. NEVER SHOPPING THERE AGAIN.

Carlos took care of us and was patient with us and our children. He helped us come up with the best deal. We really appreciated his holiday spirit with his ugly cat sweater. Thank you Carlos. We will come back for future furniture needs!

Came to store to look around ,nothing in particular, but we liked a table so much so we bought it right away. I sold my old table I rescheduled an event party I had planned for today since it's my delivery date ,now it's saying error in the tracking number at the exact time my order should be delivered. I heard a voicemail saying my order was pushed back??? And now I'm without table for my event and lost a day of work for this delivery I called many times to the store and they told me something different. I called the sales representative directly,I called the number that left me a voicemail (no answer).. the delivery said 4 stops away to make it even worst .now it saying delivery not found very unprofessional, I payed set up and delivery for this . Also I confirm the deliver so many times ,like if they wanted me to re scheduled or miss my delivery.

Carlos is the beez neez. Thanks for always being so helpful, the process the finance the furniture was painless.

Just bought a couch from Carlos. Great guy! Carlos was able to answer all our questions and made our purchase super easy. Go see Carlos at Ashley!

Carlos is personable and helpful, go talk to him for an enjoyable shopping experience.

Told item is in stock, called at 6pm the night before delivery stating don't have it in stock. Unable to get a hold of anyone, had to go in store, told will deliver in a week, still not in stock. Unable to help or offer any sort of solution since we got rid of the old couch day before delivery.

Carlos took care of what we needed. Was patient while I walked around and called people for their opinion. Would recommend.

Super grateful for all the help Carlos gave us in finding our first couch! Clean store, friendly and personable service. We’ll be back!

Carlos was great to deal with

Looking for a couch and recliner. The sales person was Austin who hooked me on Ashley's products. He was very informative and his knowledge of products helped us pick the right couch and chair. Talk to Austin in the Reno store. Great experience.

I always have a great experience at Ashley Home Furniture. Exceptional customer service and beautiful furniture. The two gentlemen that assisted me today went above and beyond. Thank you.

I recommend that you check the prices online before purchasing in store. We went in to look at tables last night and found one we wanted to purchase. The sales associate told us they were able to take $100 off of shipping costs, and the final cost would be around $1.6k for the dining set. We weren’t ready to pull the trigger on the purchase and the sales associate started to become more pushy telling us that we absolutely got the best price that they can give. This was simply not true as we went onto the Ashley website and purchased the dining set for $1.3k. Saved $300 by going online! I understand the sales associates make commission but this isn’t the first pushy experience we’ve had at Ashley and the dishonesty is really obvious with a quick look on the website.

I recommend that you check the prices online before purchasing in store. We went in to look at tables last night and found one we wanted to purchase. The sales associate told us they were able to take $100 off of shipping costs, and the final cost would be around $1.6k for the dining set. We weren't ready to pull the trigger on the purchase and the sales associate started to become more pushy telling us that we absolutely got the best price that they can give. This was simply not true as we went onto the Ashley website and purchased the dining set for $1.3k. Saved $300 by going online! I understand the sales associates make commission but this isn't the first pushy experience we've had at Ashley and the dishonesty is really obvious with a quick look on the website.

This is my 2nd buy from Ashley. It's always a could decision!

AJ, Awesome Attention! really helpfully of what we wanted to buy

Negative zero. Do not shop at Ashley furniture. Worst customer service by far I've ever seen from a business. Nick is the worst salesman at this store. We talked to him about some sets we really liked and he was gearing us to spend more than our budget. He was rude and condescending. We'd rather spend the extra thousand or two at RC. Nick proceeded to tell us he didn't have the time to give us quotes as this could take hours. Sir, this is your job. After I told him how terrible he was he told us he didn't need our sale anyway. Worst place, I promise! We are very easy going people and we immediately saw red flags. Nick again is the worst employee at this furniture store. If you decide to come here for any furniture needs please stay away from this gentleman as he is all about sales and not really customer satisfaction. He walked around the store talking about us because we decided not to allow him to decide what furniture we put into our home based on his sales and quota needs. Trash place. Go spend the little extra before dealing with the unpleasant people.

AJ was super helpful in assisting my husband and I in purchasing multiple pieces of furniture. He was friendly, efficient, and accommodating and answered all of our many questions. 10/10 would recommend.

Had a great experience working with Carlos. We came in for a dining set and ended up finding everything we needed for our living room as well. He was very helpful and would definitely recommend shopping with him!

Sales rep did a great job. It's the service after the sale that is the issue. They won't answer the phone and their chat assistant is garbage. I gave 2 stars since the rep was cool. Otherwise it would have been a 1 star review.

Piss poor after sale service. Furniture was delivered broken and pictures were taken by delivery driver, a claim number was assigned and its been 2 weeks and still no reply from Ashley. I'm about to return the entire bedroom suit the Discount tire method.

AJ at the Reno showroom was delightfully accommodating, took notice of my interest and needs and followed up with suggestions that might meet my needs. Sweet and very engaging sales person.

Frank was very friendly, but overly overwhelmed with too many customers for one person to give personal attention to too each customer. I love the Ballister stand -up recliner I purchased. I also purchased an end table. I was told it would come already assembled. It did not come assembled. Please let people know that it comes in a kit to be assembled. It isn't something that a 80 year old woman can manage.

This was my second purchase. My sofa and couch are perfect. The TV stand was very damaged so I refused this piece. Customer service is horrible. I still have no delivery date for this item despite calling. The staff at the store in Reno were great. Carlos was very helpful in assisting us in finding the best items for our new home.

He was kind and nice and kind

Thank you AJ for your patience and having excellent customer service 🙌

Carlos is awesome I wasn't sure what to get and he helped me and my family out. Will for sure be back to get much more!

Great customer service got just what I was looking for.

My name is actually Tammy and I made a purchase today of a sofa sleeper. Frank was my salesman and did an amazing, professional job helping me. It was effortless on my part. Thank you Frank and Ashley Furniture in Reno.

Carlos was extremely professional I came in after a long day looking like a bum and he took me in with out any judgement was highly professional and super helpful and out of his way, our money was well spent our first time buying ew furniture and we are very pleased.

Carlos was awesome!! Very knowledgeable and helpful!!!

Carlos was really nice and helpful.

we did a quick bathroom Stopped and walked out with a new dinning table! Carlos was so helpful and informed us of the holiday specials! Great sale they have going on!

First time buying furniture at Ashley furniture store, and AJ was the best. He was really patient and respectful:) great service 5 stars

Perfect so far. Terri, the salesperson, was very helpful and cordial. A pleasant experience. Hopefully the delivery will go as well.

Went and told them I wanted exact couch from the displays told us gonna get that paid for one the. When they showed up it was missing a piece I checked the receipt and they didn’t ad everything I do not recommend

Easy...pressure free experience..

Thank you AJ! He was so helpful and knowledgeable! He made the process super easy and comfortable. We appreciate him!

Had a great experience at this location. Kevin was awesome, very knowledgeable and made the buying experience great all around. They have GREAT deals too!! Definitely would visit again.

The customer service from Kevin made our experience of furniture shopping interesting as he is knowledgeable of every corner of the store. If you are looking for someone to help, just ask for Kevin. He works his magic in getting you a discount and make sure you get all the deliveries sorted easily. He helped us find everything we were looking for and provided every detailed information needed to make us make our mind about the different products. Thank you Ashley store and specially Kevin!

Carlos was amazing! Great customer service!

Kevin was a great help to pick out the perfect mattress, dining table, and recliner. All perfect additions to my families home.

Got a bed Carlos, he was great to work with, awesome guy

We are moving to Reno from out of state and needed bedroom furniture for our new home. Jennifer from the Reno store worked with us over the phone and made it so easy! We were able to order our furniture, arrange for delivery and pay for everything...it was fantastic! Jennifer went above and beyond to help us. Now we won't have to sleep on the floor when we move in! Thank you Jennifer and team!

We came in and found a set on clearance and I was able to get a Pod over and I was told they had people to load it in the Pod and take it to their storage service for a week. When we opened it up they only had a sectional and my receipt said I was supposed get a coffee table that had a lift top and two end tables. I spent hours trying to get someone on the phone in the Reno office to no luck and your 800 numbers said they couldn’t get them on the phone and she couldn leave a message but it would be quicker to go to the store. Luckily we were in Sparks and it was a quick ride so we went to where it was and apparently they had sold them after we made our purchase and we spoke to a very angry supervisor because I had proof of purchase so he had to pull full from a new stock and get them delivered with no charge. They are delivering these items on Oct 14th so there is more time to screw up

Anthony made my shopping experience wonderful. He was attentive and listened to my needs. It was a pleasure to work with him. More stores need employees like Anthony.

Carlson was super helpful and patient.

Carlos was amazing!! I bought two dressers!!

Carlos was was an awesome help

This place has went down hill these past years tried to order a simple couch set at the store the guy helping me kept leaving us to help other customers so we left and went online that wasn't any better Ashley rescheduled are delivery 4 times pushing it out almost 3 months from when we ordered making us just cancel the order

The customer service from Terry made our furniture shopping experience truly enjoyable. They were knowledgeable, patient, and eager to assist. They guided us through options, helping us find the perfect table and couch for our home. Kudos for their professionalism and commitment to customer satisfaction. A delightful shopping experience from start to finish!

There was only one couch in that entire store I found comfortable, but it was great so I bought it. They delivered our couch to someone else kimmy was very nice and professional about it although it did take up like 2 hours of my night and we had to wait another week for the couch. Great deals but definitely test your product before purchase

Be very careful buying furniture from this store. I was told I would have my furniture on the 22nd. Then it was changed to 28th and had a call on 25th to confirm appt. I then get a call a day later saying it will be another week. I have company coming and no bed for them to sleep on. I tried calling sales person and no return call. I bought from this store because I was needing furniture after moving here so family could visit. Very disappointed in this Nevada store.

Carlos is awesome. He helped us find my perfect recliner. Very helpful and friendly. Highly recommend.

AJ did a Great job lots of patience!!

I never went here

NICK IS THE WORST SALESMAN EVER. he gets pissy with customers. I've recently had to deal with his pissy attitude and he completely messed up my purchase. When I went in to get that fixed he was with other customers while I was there he was showing someone a product he was sighing and rolling his eyes because the customers were looking wand apparently walking too slow for him. He does not care about how he makes customers feel. When I was there to buy my couch he was giving such a nasty attitude and kept sighing the whole time I wanted to ask for someone else that was helpful and kind to help me but I was too afraid to.

We went to the Ashley store in Reno to find a bedroom set for our son. We purchased an awesome bedroom set our son picked out and it was an easy process. A.J. Assisted and was very friendly and patient even though we were undecided on delivery date and if we wanted the set up or not. AJ was truly fantastic and we appreciate the time he took to help us come to a final decision.

Everyone at this store is super friendly and helpful even the delivery men were awesome setting up our furniture! It was our first time ever shopping there and we will definitely be back.

Ask for Carlos. Great help and very knowledgeable

The Worst Company EVER!!!! We bought a bed frame and a sofa with a matching love seat on 10-17-2020. We bought in October and we didn't have one of the couches delivered until January. It took 4 months to have them delivered. I got the extended 5 year warranty. Fast forward now September 2023. All of the cushions are tearing and falling apart. The padding in them needs replaced. All we need are new cushions and the covers. When I called the claim department they literally found every way to avoid sending me new cushion covers. It's a disgrace. The zippers are broken on the covers also and they will not cover broken and faulty zippers. Just send me new cushions and covers. Their system is set up to get a sale and not help you when things need replaced. The extended warranty cost me $319.99 for a 5 year plan and when I actually need to use it, it's worthless. I want a full refund for this because they won't cover anything. A terrible experience. I will never ever buy furniture here again. The couches literally are faulty and the woven fabric just falling apart. They said normal wear and tear isn't covered. So a 5 year warranty is worthless because it literally covers nothing. Look at all of the exceptions. It's designed so they will not help you. The salesman make you think it's so good and it's a great warrant. It's literally the worst. Look at the list in my photo of all the things they refuse to cover and exceptions. They take your money and their warranty should be illegal to sell. It's a predatory sales scam. They give you a corporate number to call for complaints and nobody answers the phone. It rings and rings and then hangs up. Terrible furniture. Over priced. A scam warranty program. And to top it all off nobody at this company cares. They also told me because I moved to California from Nevada that it voids my warranty. But the warranty won't cover anything anyway. Here we have a warranty but if the couch falls apart we will find some kind of exception to not help people.

Carlos was amazing with his customer service

Carlos was knowledgeable and helpful making the process of buying a new couch easy.

Very helpful and patient staff . Was in store 30 min and looked at several options, found what I wanted, checked out and on my way

Frank was great to work with, professional, and consistent, let my wife and I look around,then when needed, he would fill us in on details and otherer pieces like them in the store.

Carlos was great, easy to work with and got me what I needed fast.

Go see Austin for all your furniture needs. Free delivery, setup, and trash removal.

The Sales Rep, Frank, was great. The price was reasonable and love seat I purchased was good quality.

The guy that helped me, AJ was of great help! Look forward to doing more business in the future.

Not a customer friendly company All sales are final and everything requires delivery. So all purchases are actually a minimum of $40 extra. Customers cannot pickup their own purchases. I will not ever shop here again. I will go to company’s with better policies such as amazon.

Carlos was awesome. Great experience buying a recliner for my dad.

AJ was super helpful with making our couch selection!

AJ was incredibly helpful with selection. Would recommend him to anyone looking to buy a living room set!

Annee at guest services was an amazing help! Made the experience nice and easy.

Terri help me grab a beautiful couch

Annee help us with are sofa and dining table we love it. Annee had great customer service. I will definitely shop at Ashley furniture store again.

I recently bought a sectional set and a lady by the name of Diana Gutierrez helped me out. She was so professional and helped me find exactly what I wanted. I will definitely be back thanks to Diana

Wow , I am left speechless about this place. I bought a new king size bed and a young beautiful lady by the name Diana Gutierrez helped me choose it out. She was very helpful and very knowledgeable. Thank you Diana

The representative Annee was very helpful and provided excellent customer service with my table. I would recommend her service to anyone.Jason B.

Very friendly and Kevin was super professional and answered all my questions. Highly recommend

I love this place! They have the best service in Reno. Carlos bent over backwards to help find me the recliner I was looking for. I will keep coming back for this kind of service

My husband and I went into Ashley to ask questions about their financing programs/terms. I was greeted by Diana at the customer service desk, she explained in detail the 3 options they offered. Diana was very patient with my many questions and we had some good laughs as well. She definitely knows how to sell the best option to fit anyone’s needs. It’s too bad she doesn’t get commission on sales. Thank you Diana for making our experience a good one.

Carlos was the best to deal with at Ashley’s in Reno! Found just the right end tables at the right price!

Excellent customer service by Frank. Friendly and knowledgeable.

Kevin who assisted us is efficient, friendly and willing to assist. It was a smooth transaction. Thank you!

Good experience

The sales lady that helped me was extremely helpful and kind and patient. I truly appreciated her efforts and understanding. Want to commend her for the high quality service she provided me. Truly appreciated that and recommend this store not only for the quality of the furniture, the prices but also for the high quality service I got there. Thanks a lot. Paulo

What a great experience I had I worked with Carlos he was very knowledgeable . I bought a living and dining set for my new home he was very helpful and let me have my space.👍🏼

Too bad. Great show room. But horrible high pressure sales. Came in there looking for a loft bed for my kid. And you don't have anything at all for her. Ok fair, cant have everything. Decided to look at other stuff while there. Sales person kept pushing for sales on alot of different pieces . I kept politely declining that we already bought living room furniture last year. So he recommended a recliner for football season. Again declined. He's response was " must not love my husband very much." Unacceptable.

AJ was awesome! Thank you so much!

I got help finding a dresser and nightstand in my price range. When I got the wrong receipt they apologized and gave me the correct one.

Aj was very helpful in picking out a bed set for moving.

The absolute worst furniture purchasing experience I've ever endured. I won't ever be doing business with Ashley Furniture again! All of their customer service people have such heavy accent that you can't understand 90% of what they say! Finally just canceled my order after an hour of getting the run around, 3 days after my furniture was scheduled for delivery!

AJ was super helpful and great! We will definitely return and ask for him again in the future!

Don’t believe them they are cheaters. Read before you sign properly and take a snap shot. They said us for 5 years but the end at 12 months finacianing and they charged 1200$

Aj was awesome!!!

Went in needing help getting a king bed. AJ was incredibly helpful, kind and quick. Also helped me find something within my budget that was perfect. Really great experience.

Worked with AJ. Got in and out in a couple of minutes, no hassle.

Carlos was a remarkable, well-trained professional with qualities unseen in a retail atmosphere.

Kevin was awesome, very nice guy. My mom and I came into the store for different reasons and both left happy.

Carlos was very helpful and provided great customer service.

AJ was awesome. Thanks for all the help finding exactly what we wanted!

Had a great experience with AJ.

Went in looking for a couch, Carlos Gaytan was the gentleman that helped us find the perfect piece. Can't wait for delivery.

Diana was super helpful , very professional and great customer service!

Annee was so helpful and awesome ! She helped me with everything I needed ! . She was very professional and had great customer service ! Come to her to help you with what you need to get done. she will in no time ! Anthony also was great ! He was a huge help with what I needed to look for and suggested great selections , he was very nice and had great customer service also ! I will be coming back here for all furniture I need to get In the future .

Annee was amazing! She helped us when we needed to return a nightstand. Positive attitude and great customer service!

The customer service supervisor Annee was very helpful with updating our order. Aj our sales rep was great as well.

AJ was super helpful and did a great job!

Great store and great product! The staff is always positive and uplifting.. would definitely buy here again!

Anthony and Corey we amazing to work with! I was able to be in and out quickly!

Anthony was a pleasure to with. Gave us a great price and great service. Ask for him when you’re looking for furniture!

Very helpful but not pushy!

Thank you Carlos for the 5 star customer service and helping us decide on our office space furniture. You got us to make a decision and we were in and out. Your humor was absolutely a perfect fit. Thank you! We will be back for more.

Found a recliner for a great price and was not pressured to buy

Went looking for a couch today and found one at a great price! Nick was super helpful and kind. We felt completely taken care of and it was an awesome experience. Would definitely recommend!!

Carlos was amazing! Helped us get a great deal on our coach. He was quick and straight to the point and made purchasing painless. If you go to Ashley in Reno ask for Carlos for sure!

Had a great experience at the Reno Ashley store. Carlos helped us find a new couch and was very nice

There did not appear to be anyone on the floor to help. When they finally came, they appeared irritated because I said that all I wanted was to redeem my $100 cards. I am sure they are good people, perhaps I got them at a bad time. You need more people to help with sales and to help find items. I have bought a lot of furniture from Ashley’s over the years and this experienced surprised me.

I worked with a representative named Franklin Buckner, and was extremely disappointed by the service and overall experience from him and this Ashley store. The only reason I purchased the furniture was because he told me it would arrive by July 15th. July 15th came and went, and still not furniture. When I reached out a few days later to check the status, he said, "sorry, it's not arriving until July 31st." No apology, no attempt to correct the situation. I was willing to accept even a different color or model, but that never happened. After that, I asked for a refund, and he just ignored my calls and texts instead of handling the situation. I ultimately had to call Ashley's customer service to have the refund processed. I won't be using this company for my furniture needs in the future.

The people that work here are helpful and friendly. Nick and Frank were awesome.

Carlos was great knew all the answers to the questions we asked he even said he threw all the pillows in for the couch we bought.

On time delivery and good service.

Anthony helped us out today in purchasing a couch. He was very informative and helped us in narrowing a sectional we liked. Very low pressure and hassle-free. Double checked all details and arrangements with us before finalizing. We'll see how delivery and install is. Also we'll see how well the 5 year protection is. However, I don't anticipate any issues.

Kevin Reyes was kind and professional. He was not pushy and made the process simple and easy. We bought a beautiful couch. Thank you for Kevin.

See Carlos he is helpful, patient and kind of funny 😁

Great customer service. Was working with Frank and he was off today. Carlos was a good help.

Walked in and the lady upfront was very nice. Met the sales rep, Sean knight, and then went back to look at couches. The entire time the Sean knight was definitely talking about me and my friend. The experience was very uncomfortable and because of him, I'd rather not even give him the opportunity to have my money.

Terri was an amazing sales person. She listened to what we needed and didn’t try to sell us things we didn’t want.

Had a great shopping experience with the salesman Carlos

It’s alright. I just wish they had more option for baby high chairs. But will be coming again for new furniture due to their reasonable prices.

Great service. Took the time to show several chairs and how each operated. Would certainly purchase there again.

Carlos was a great help and made my experience one of a kind and I will definitely be back again

Carlos was extremely helpful and knowledgeable of all the furniture we inquired about and was able to give us different available options to what suited us best

Stopped by the Reno Ashley Furniture to look for a specific sectional sleeper. I was greeted by Kevin a friendly and knowledgeable sales person who helped me find exactly what I was looking for. I spent time wandering through the store and found much more for our new house. Great experience and some great finds!

She is extremely nice and helpful.

St Nick was awesome! I went to 3 other stores & at first didn’t think he could help…he figured it out & found a boxed bed for me at the perfect price as I just moved into my modest apartment that day! Thanks Nick!!🥂 R/$., Chad William Michael ✌🏻

Kevin R was our sales representative. He was friendly, professional, knowledgeable and informative. We will purchase again at Ashley because of his customer service.

Thank you Terri Bellenttin for helping us with our chairs . She really did a great job

Carlos was great! Very personable and friendly! He was knowledgeable about the products and was very helpful without being overbearing! Highly recommend coming in and asking for him!

Excellent service, very friendly.

Carlos was really nice and very helpful. We went in knowing what we wanted and he was able to get us that. I recommend working with Carlos, he is super friendly and very honest.

Carlos was awesome

The employees are amazing

Very good service, and a very welcoming friendliness.

Great service, nice quality furniture, very friendly people !

The most amazing experience ever Nick was very helpful and very professional

It was great customer service. And they were on time really quick and efficient! 👍🏻

The customer service at this store is laughable. I had an issue with my couch and filed a claim with the extended warranty company. The claim got approved and I am supposed to receive a new couch. I have now called my store 15 times and not a single person has answered the phone. Additionally, the chat option for Ashley is a joke. The person I spoke to told me to call the warranty company after I had already stated that they approved the claim and it was in Ashley’s hands now. After I explained this to them AND told them that representatives at my store weren’t answering they told me to try again. I’ve been on the phone going on three hours trying to get this resolved with various different customer care numbers and I keep getting transferred and told to call a different number.

We were greeted, shown the area we were interested in & said what we were specifically looking for. The salesman looked info up on his computer, talked to the row of collegues at the back of the store & then walked out of the side door with no explanation. We spent a total of 20min in the store.

Be helped by frank at Ashley’s was by far the best experience I’ve had buying furniture!!!! Highly recommend going to see him at Ashley furniture Reno.

Michelle did an excellent job. She was nice, friendly, and informative.

Carlos was very helpful when we needed to purchase a dresser and rocking chair for a nursery

Delivery made within 2 hours of 4 hour window after delay of original delivery of prior day.

David the manager and AJ were wonderful! So helpful! I would definitely recommend either of them!

Frank was awesome in helping with my purchase. I will be happy to work with him again on future purchases.

Jennifer was very helpfull. Had a great experience and left super happy with my purchase! Couldn’t have gotten anyone better to assist me and my family!:)

From my minute of arrival, salesperson Anthony V. meet me at the door. Given I am in a walker and roll, he moved things to give me plenty of room. He went OUT OF HIS WAY to let me try 8 mattresses. Then he and the GM gave me a great discount! Of all the furniture store I went to (8) in all this one was OUTSTANDING!!!

No pressure while shopping at Ashley Furniture. Sales people always friendly and there to help you find what your looking for. I've been looking for a while for a small storage chest, Teri is great!

We had a very good experience here! Carlos Gaytán was very patient and was able to answer all of our questions. My husband tends to ask a million questions and he was knowledgeable and helpful. He wasn’t following us around like other places when they watch you like a hawk. Everyone here was very nice and helpful. Carlos was able to show us what he were looking for and he gave us space and time to discuss it and decide. Will definitely be back for future purchases and hopefully soon.

Easy going and answered all questions.

Bough a bedroom set waited over a month to delivered when they finally did footboard wasn’t right now sales man won’t return my messages I called wanted to talk to a manager but they said he is to busy to talk to me called customer service as soon as their hear it was about a bad delivery they hang up on me very disappointed very upset now don’t know what to do with an incomplete bedroom set 😒

Chase and AJ were very helpful and informative with helping us dial in vouch options. Lots of great inventory available and also some good deals.

👍

Delivery guys were polite, set up was quick, nice chair

We stopped in to see if they had any Breakfast nooks. They unfortunately did not have what we were looking for. However, they did have tome Tempur-Pedic beds that we found fascinating. The lady was very helpful and did not pressure sell us. She was amazing and showed us all the features. Thier showroom floor is very clean and nicely set up as well.

Preet was awesome. Very good experience buying a new couch.

Nick was are sales rep and he was very patient with us.

Anthony was very helpful and insightful... he helped us find all the furniture for our new house... he was very enjoyable to work with and was very humorous as well... if I could give him more then 5 stars I definitely would

AJ was awesome, no pressure very patient definitely do business with him again.

Aj is fantastic! Super helpful and has a lot of patience with us being indecisive. Thank you so much!

Jenifer was super helpful, helped us immediately, she was very informative and friendly. She also got things done efficiently.

Preet was very knowledgeable and helpful. She quickly made adjustments based on our tastes and helped us find a great recliner within my needs. I can’t wait for it to be delivered! Definitely ask for Preet when you come to the store!

AJ was the nicest guy. My girlfriend and I went in, not sure what style we were looking for. AJ showed us everything and made it easier to decide right then and there what we wanted.

Didn't like being followed. Felt pressured. Still bought cause we went in with that mind set. But still very uncomfortable.

Came here in the morning and didn’t really have the best experience, but I liked the furniture so much I came back and ended up working with AJ who was absolutely amazing. He made the process quick and was very kind and patient with my questions. Totally changed my experience. Thank you AJ for all your help and for making it easy!!

👍

Recently went in to purchase a new couch for my apartment. Andrew L. was able to help me right away and walked me though the whole store letting me know about all the products that would seem like a good fit for my situation. He was very friendly and helpful, which made my shopping experience very pleasant. If I were the manager I would give him a $100 bonus on his next check please. Thank you.

I was very pleased with the customer service that Sean provided when I visited the store today. I would definitely recommend a visit to AshleyFurniture.

Andrew was incredibly helpful and patient. He spent several hours over the course of two days making sure we found what we needed. We were impressed by his professionalism and will come back to Ashley for his help with future purchases.

Michele was great

Terri and Pam were very helpful Terri took her time showing us every sectional and helping us find the one that would fit our home having 3 dogs and being comfortable at the same time we will recommend Ashley furniture to our friends and family!!

I got a table and finances it, they didn't give me enough time to pay it off so in the end i have to pocket out $300 out of a $550 table.

Pretty was fantastic helping us today! Great service.

Michelle was super helpful!

We received a thank you discount upon arrival and received excellent service from Michelle!!! Will return.

Andrew was so kind and helpful. Would definitely shop here again.

Had a fantastic time there I will be returning here for all my future home appliances needs Andrew was an exceptionally attentive and helpful staff member

Andrew was great help and very informative lovely vibes

Just bought a new Couch and Andrew was the best! Very knowledgeable and if he didn’t know he would get the answer! Thanks so much Andrew!

Andrew was very helpful with my search for a couch!

Chase Cramer gave me the most outstanding hospitality I have had in ages. I cannot simply phantom that, a young man with his, kindness and costumer service still exist. He went above and beyond for me while I was searching for a new sofa to relax on with my dogs. I did not expect to come out with such an amazing deal, or the feeling of connecting with my salesman Chase! Recommending him to every and anyone I can, let him know Hope sent you!

I went in to Ashley recently and wasn’t expecting to leave with the experience I had. Customer service blew me away! Particularly Andrew who had helped me, he was extremely knowledgeable and friendly. I was very excited but nervous picking out my furniture for my first apartment- Andrew made the whole experience super easy and fun!

Andrew was super helpful

This store has some of the greatest salesman, they provide fantastic customer service. I was assisted by Preet a very charismatic lady with a lot of knowledge, I could not decide on what to purchase, but Preet showed superior performance and stayed with me until I made up my mind. Overall super great experience, would recommend.

Andrew LaVallie from here is my go to for Reno furniture. I send all of my clients to him and he goes above and beyond constantly. I can even get in touch with him on his days off and he’s always so helpful.

Great customer service from chase !! Thank you guys !

Andrew was very respectful when i was looking for a new couch.

Andrew was very helpful and knowledgeable about the furniture my family and I were picking out

Great and helpful service from Andrew today

Great service from Andrew, was patient and helpful during my visit.

Andrew at the Reno store took care of helping me find a specific piece of furniture for my bedroom. Very kind and professional.

Andrew is really helpful. He helped resolve rescheduling the delivery of my new furniture when I was going to be out of town. I am so happy with the customer service and I love my new couch!

Andrew is a great young man. Super knowledgeable about the Tempurpedic mattress that I was interested in. I will definitely be back to purchase furniture for our new house.

Andrew is really helpful and professional. He helped me pick out a new bedroom set.

We had a great experience and a successful shopping trip with Andrews help. Looking forward to our new furniture !

Just starting to look for jew furniture. Chase was very helpful even though he knew I wasn't ready to purchase

Um, I usually love this store.. well maybe the one in Vegas. Here, the sales people need to listen..I asked for a specific brand and type of mattress. What does he show me, a foam one. After, I specifically stated I only wanted innerspring due to back issues. And yet, there was innerspring mattress right there..in front of him. Not the brand, and they didn't have anything in stock and has to be shipped from the warehouse in California for $160 🤯 to the store.. That's ridiculous their own warehouse doesn't ship to their store for free...what a joke! So, I asked where some other mattress stores were close by. And the sale guy tells me then says he has to pee. I was a little 😲 shocked. Thanks for over sharing and sucking at your job. I think they make commission, I dont know how he eats...lol

Preet was awesome and extremely helpful with everything

Chase was amazing in helping me find what I was looking for!! Ashley’s furniture is the place to go!!

Chase was amazing and very helpful

Your salesman Chase was very helpful and polite.

Great store layout lots of good quality furniture. Chase was the employee we worked with and he was very informative and helpful and it was refreshing to not feel pressured like other furniture stores.

Chase was very professional and helpful

Preet was amazing and very helpful loved her acknowledgment as soon as I walked in the door great personality

Great service. Very helpful. I’m so happy with my furniture.

Just moved to Sparks, NV, came in looking for some help. My boy Andrew took good care of me. Great customer service, awesome job working with me & my budget, definitely happy with the purchase. Smile, remember to have fun & keep it up guys. Great place to shop.

Preet was wonderful. Helpful, not pushy at all. I would return because of her.

Great selection and decent prices

Dealing with Sean was great!

AJ provided me with excellent customer service. New in town and furnishing an apartment on a deadline. He met all my requests and in two days I will have a furnished space. Go see AJ !

Nick was an amazing sales representative...got me a great affordable deal...

Awesome welcoming experience. Much appreciated

Came in needing a new bedroom set, Andrew L. Greeted me within a few moments and was extremely knowledgeable. Spent the time explaining different features that made each set unique. I didn't feel pressured to buy anything and left happy and looking forward for the new set to arrive!

Aj did a fantastic job knowledgeable and no pressure

AJ took care of us, made it a seamless process. Definitely recommend asking for AJ when you stop in.

Walked in looking for a nice sectional couch and my fiance and I were helped by this awesome guy named Frank. He showed us where we could find the style of the couch we were looking for and even some good deals. Found the perfect couch for us at a great price and even got a new Tempurpedic bed he has some great information on the details of the bed and even gave us a better price for our new couch with help from Pam. He even gave us his contact to make sure the delivery went smoothly! Thank you Frank Patrick Sullivan

AJ was a lot of help it was so easy picking out the perfect TV Stand

Nick was fabulous, helped pick our new recling sofa and loveseat. Very tuned into his customers.

Annee and Sydney helped us out so much! At the last minute we decided to add a chair so they had to redo everything and were so patient, it was our bad waiting to long lol we really appreciate it!!! Thank you!!!

Nick was amazing!!! Gave us just enough space to look around and helped at the same time! We found the perfect couch!! Thank you so much Nick for your help!!!

Great experience! 5 stars, Michelle was very helpful and welcoming. Would Recommend.

UPDATE! According to the policy, I am still waiting to receive my return on the furniture that was picked up. It has now been 19 days. Here is the policy: Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement. NO RETURN YET! I did get an email that stated that the chair was missing from the order to pick up! Yeah, so for the 19th time, that was the problem, to begin with! But now, the company is stating that I will only get store credit for the chair. This is beyond unacceptable at this point. Not to mention that I have to keep calling to get anywhere, and still, NO ONE IS DOING ANYTHING! And here is the return policy concerning the chair in my living room: they will NOT give me my money back! Can I return Ashley furniture after delivery? Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. This company charges almost $400 to deliver and does not follow its policies. Let me start by saying that we are so disappointed in Ashley furniture, the quality, sales, and service. We purchased a Sofa/Loveseat and chair. In the store, the set was super comfy and seemed well-made. Also, when I asked the salesperson if the Ashley extended warranty covered the cushions, she "Terry" stated, and I quote, "yes, I just used it for mine." I asked for the brochure to see what was covered, and right on the back, it does not cover cushions... WT? The manager came over and read it and just said, "Oh." Really! That should have been my clue not to purchase the furniture, but I liked it and let it go. However, upon receiving this in my home, it was very cheaply made, felt like a gunny sake material, and had no back support. I spoke with customer service the following day, stated I wanted to return the furniture, and she gave me a case number and said someone would call for a pickup. A week later, I had to call and schedule, and the kicker..... when they picked it up, they didn't take the chair. I got a manager, and the driver's dispatch said it was missing from the list to be picked up. I have called 4x in the last 19 days and have been told every single time that someone would call to schedule. Oh, and yesterday 2/1/22, I was told that it was not in the system to be picked up. This company charges $360 to deliver your furniture across town, and you must fight them to play by their return rules. I am still waiting to get my money back, and they stated 7-10 business days. Well, if my math is correct, you picked up on 1/19. That is ten ten business days as of today. I have tried repeatedly to reach the store manager, and nothing, so now it's time to escalate this further. Do yourself a favor and stay away from Ashley Reno. Does anyone know a lawyer who deals with this kind of situation? SMH

Preet was pretty nice and she treated us so nice, showed us everything we were looking for!!!

Carlos took, great care of us. We just bought a house, and outfitted most of it in one visit with Carlos!

We were really impressed with the customer service at Ashley in Reno. We shopped in store and had a great experience with Nick, giving us the pros AND cons of many couches and helping us find one that was not too hot in the summer. We also saw an entertainment center on sale and ordered everything to be delivered and assembled. Once delivered, we had a few problems, couches were awesome but the guys said that our entertainment center was NOT covered under the assembly and we would have to assemble it ourselves, which was disappointing since we paid extra for that Premium service. Then when we tried to put it together, one of the Piers was damaged and the stapled part and hinges pulled apart, causing us much frustration. We went to the Customer Service desk in store and started to explain everything to the agent, Pam, the Manager, heard us and stepped in. She explained why that particular product wasn't an "assembly" product and offered to let us pick out any other entertainment center. We actually really wanted that one so she refunded the Premium delivery fee and took care of replacing the Pier that was damaged (putting a rush on it). A lot of companies will just refer you to the 800 number or to the original manufacturer of the product, but Pam stepped up right away to make it right and make sure we left happy! We didn't have to argue or complain. One of the best experiences I've ever had! As Pam and Nick explained, Ashley makes their own products and has their own warehouses, so they were able to replace our product ASAP, another Plus in addition to their excellent customer service, and the entertainment center was actually pretty easy to put together with both of us working on it. We would just advise that if you really want your product assembled by the delivery guys, that you tell that to the salesman and make sure it can be done. Otherwise, We love love our couches and tv center, and want to thank Pam and Nick for their Customer service skills!

Ok

Shout to Anthony for helping us get our bedroom set and dining room table. He made sure we got everything we need and well taken care of.

Aj was awesome at the Reno store, he answered all of our questions and helped us find the perfect set for our new place!

We went in just to browse, but Preet welcomed us and was so friendly we ended up finding the perfect tv stand! She answered all our questions and didn’t mind showing us different pieces and then going back until we found the one we loved. We can’t wait to work with Preet again

AJ did amazing with our purchase today he was very nice to us made us feel super comfortable and was very patient with us as we changed our mind a few times with our decision on what we wanted to purchase, we appreciate him and his amazing customer service.

We went in looking for a couch and had a general idea of what we wanted. Chase asked us what we were looking for and showed us some alternatives that we actually liked way better. We had been looking all over town and we’re getting frustrated. Super happy with our experience and our new sectional!

Preet - Did a great job!

Sean helped us amazingly was very nice and very patient with us because I was very indecisive of what I wanted.

Preet was very helpful and knowledgeable about the pieces we purchased. She even helped in coordinating other pieces!

Pree helped me with finding a bookcase. Extremely straight forward, and quick process. In and out of store within 10 minutes! Clean store, would recommend

Anthony and Pam were very helpful!

Came in told Chase what I was looking for and he showed me some options process was quick and easy.

Anthony was awesome and very knowledgeable about everything I asked him pertaining to furniture appliances. Etc. , Very Polite and helpful!! I'll highly recommend him to friends and family toward future visits.

Chase was friendly, knowledgeable and had a wonderful engaging personality. I would ask for him again.

Wonderful experience at Ashley!! 10 out of 10 recommend!!!

Chase is an excellent salesman and made the searching and buying process easy

Raychel was a great help at customer service!!

I went into Ashley for a couch my salesperson Terri went above and beyond to help me. Would highly recommend this location! I am furnishing a new home when I return I will be sure to ask for Terri again.

I had a great shopping experience today and definitely recommend Chase Cramer for all of your home needs. He was so delightful and patient and helped me find exactly what I was looking for. I will definitely be back in the future, hopeful that Chase will help and make the experience excellent.

Preet was awesome!!

(Translated by Google) Very good experience Michelle helped me very kindly Thank you!! (Original) Muy buena experiencia Michelle me ayudo muy amable Gracias!!

Had the best furniture shopping experience thanks to AJ! He went above and beyond, he was so knowledgeable and patient with us. Can’t thank you enough Aj.

Talked to Annee for help with something I purchased in 2020, and she was so kind and knowledgeable. She was able to help me and get exactly what I needed right away. I get all my furniture from this store. Love it.

The sales staff is very attentive and professional. A nice salesman named Anders greeted me and directed me to the furniture I was looking for. He listened to my wants and took me to the type of furniture I was thinking of. He knew the inventory and offered other items that would compliment my furniture. He was extremely helpful and polite. I highly recommend Anders to guide your next furniture sale.

Michelle was so helpful!

Paul did amazing! We have been looking for a power recliner sofa set for about a month and a half. Thank you for ending our search and giving us the best price possible Paul! Definitely recommend!

Got great assistance in shopping for my son’s bedroom!

We had such a lovely experience shopping at Ashley furniture today. Our salesman Nick was very informative and educational. Also an additional thank you to Pam and the store manager for giving us such a great deal.

Me and my wife and children came in to look for beds, Sean was a huge help. He explained what our options were clear as day. He quickly got us hooked up with exactly what we were looking for. We will be back. Thank you Sean

We went in for a couch and found exactly what we wanted. Everything about the buying process was smooth!

We had a grest experience today at Ashley. We were looking for a dresser for my daughter and Chase (Cramer) was super helpful. He aknowledged us as soon we walked in and welcome us with a big friendly smile. He showed us different options of what we were looking for and explained with detail and professionalism all we need to know about the purchase. We finally found the item and we are happy we got a grest friendly help from Chase. Thank you so much.

See nick. Quick no BS. Great customer service and a good deal.

Great time with pritpal was not trying to push anything on myself like most places do if we had questions she was there with all the answers.

Alan was great

AJ was awesome to work with, and he helped to find the perfect center piece for my home

Anthony was great walking me throughout the process. Management was a pleasure.

Great customer service!

I had a great experience buying my new mattress at the Reno Ashley. There seemed to be a complication, but Preet went above and beyond to help me figure things out. Pretty was patient and has excellent customer service skills. She really cares about the customers needs. She made sure I was getting a competitive deal and that I was well cared for.

Andrew was awesome helping me!

The experience was great and excellent support from Preet

We were ready for new living room furniture and I decided to visit the local store. I found a sectional that caught my eye, but I was concerned about the size. My sales associate Andrew suggested a different configuration. I went home and shared it with my husband. Once we returned another sales associate Prit helped us and was very patient. Both were very professional and clearly enjoyed helping people. I greatly appreciated the service and honesty. Andrew went above and beyond to make things right. We have had bad experiences with the other competitors in our area. Our furniture will always be from Ashley’s. I highly recommend and believe that each time will be exceptional.

Nick was awesome to work with

Nick was amazing. He was so helpful, patient and kind. He helped us find the best deal for our price range and didn’t rush us in the process. This was such a great experience. Thank you Nick!

Michelle did great she was very patient and cheerful!

Thank you so much for accommodating and so much patience you extended us. Great guy Sean of Ashley Reno.

Great job Anthony

I had an easy time browsing and finding the right sofa. After that it was quick and easy to work with the personnel to purchase the sofa I wanted and get the shipping/delivery setup.

Sean was a great help explained everything I had a wonderful experience if I need anything else I will come back and ask for Sean thank you Ruby Brown

Service was great!!!

My fiancee and I went in to look at a bedroom set and Frank helped us out ,he was very nice and worked with us and answered all our questions, we got the set we wanted at a great price with a discount he worked out for us, thank you Frank!👍👍

AJ sold me a beautiful piece of furniture and was AWESOME!!

We visited previously to check out their selection of living room furniture. AJ was very professional, let us look at our own pace and answered all of our questions. We came back after shopping around and purchased a new living room set for our new home. We immediately asked for AJ and he helped us through the entire process. Quick, painless and we walked out proud of our decision. We will be back for future home needs! Thank you!

Can I talk to an actual human being? To be perfectly honest, in store was awesome. The moment you step outside the doors, it’s horrific experience through the phone lines. I received an email, a text, and a call ALL confirming my delivery date! Let’s not forget to mention my fiancé was sent a text and call as well. Get a 4th call between us and the delivery date was changed, they tried to turn it around on us saying we were the ones attempting to change the date. Mind you I have a email and text, as well as the paperwork confirming my delivery date. After a half hour of calls between 3 different people with broken English and the store who didn’t answer and I was sent to a automated message. Still didn’t get the date I wanted it delivered but finally resulted in “a compromise” on the BS of a automated system they had. Will not be buying more furniture after this experience. Don’t bother giving me a $20 off after spending thousands of dollars, I’ll pass.

Jody was very helpful and friendly as we entered the store, she gave us many options and answered all our questions in detail. This store is amazing and full of interesting things! Thank you Jody for making our experience wonderful as well as helping us make our home comfortable! :)

Frank was very helpful and knowledgeable. He understood my furniture needs and didn’t pressure me into viewing items that I didn’t want or need.

Preet was very professional and attentive to our needs and concerns! Much appreciated!

Had a great experience with AJ and Chase. They were friendly and not pushy, and provided great service.

Frank was great! Easy process and a great deal was made! We will be back thank you!!!

Super helpful!

Had such a great shopping experience today at Ashley Furniture. Sean was absolutely fantastic at helping me pick out just the right items for my mom and was so patient as I made my selections. He measured items and checked availability to make sure we were getting what we needed.. Sean really went out of his way to help me find the perfect pieces for her. Sean and the store manager also were both amazing at helping me schedule delivery. Absolutely recommend Ashley Honestore for great selection and Sean for the BEST customer service!

Andrew was amazing. Not pushy, knowledgeable and very courteous :) very happy with our experience.

Had a horrible experience at Ashley furniture, home store in Reno! When buying a mattress, beware of bait and switch

Frank was the best! Got us everything we wanted and needed!

AJ was great. Helped us find our perfect bed.

Thank you Pam and AJ for the wonderful service!!

Helpful staff and quick delivery

Preet was amazing to work with and was so helpful!

My daughter and I visited the Reno store to test a certain reclining sofa and love seat set that we saw on line. We had tried calling the store for over a week to find out if this set was on the floor. But, no one EVER answered the phone. So, we had to go to the store. It was NOT on the floor and we were told we would have to order it on line and have it shipped to our home. It could not be returned if we were not happy with it after testing it out in our home. I don't know why a person would order a $2,400 set of furniture without first sitting on it and being able to feel the texture of the covering and whether it was comfortable to sit in. It makes NO sense. We decided Ashley doesn't really care about their customers, only pushing furniture on the floor and making money. No customer service offered. So, we're now looking at other stores and their options. Very sad. Very disappointing. 😒

Michelle is the best… awesome service. Will definitely be shopping at Ashley’s

Sean and Pam were amazing to work with! They found me exactly what I was looking for and for a great price. Even went above and beyond for the financing. I highly recommend them, this is my second purchase with Ashley and I will be returning!

Thank you carlos and Aj for your help

We had the pleasure of working with Sean. And in doing so he was very helpful and understanding of our needs as well as financial options. We scored a new living room furniture set for our new place. I would highly recommend. Ask for Sean super nice guy ....

I had a great experience ordering directly from Andrew at the Reno store this evening. My sleeper sofa bed wlil be delivered with full white glove service in only 3 days. I’m so pleased to have had human contact. In-store shopping is sill a luxury due to the attention to detail and customer service.

Shopping at Ashley today was a very nice experience. Carlos was so helpful and patient with my daughter and I. We did end up spending double what we planned, but we're really pleased with our purchases.

It’s been a long few months trying to decide on a dinning set. We’ve shopped many store and dealt with many sales reps. We visited the Reno Ashley store today to look at a dinning set for the 2nd time and were delighted to be greeted by AJ. AJ wasn’t pushy, was nearby when needed, very knowledgeable, willing to listen to our needs, happy to help and extremely polite. Thankful he was our sales rep today!

Frank and Pam provided us with wonderful service!! Purchased a tempur-pedic and couldn’t be more pleased!!!

AJ was very helpful when I purchased a bed set last week for my new apartment, especially as someone who has never purchased furniture before. I was also impressed by the competitive pricing and flexible financing terms. I recommend this store if you need any and live in the area.

Sean Knight was a very personable salesman. He gave us the information we needed to make a good decision on a sofa for us. No pressure, wandered Freely but he was close to answer any questions. Great guy! The selection was easy for what we were looking for.

AJ was awesome in helping me pick out a mattress, he was very knowledgeable

AJ Blaylock was amazing. Answered all my questions regarding my purchase and even went out his way to make sure that I didn’t have any additional ones.

Anthony was amazing! Very kind, and a great salesman! Thanks Anthony!

Andrew aka “the kid”, is super helpful and knowledgeable about the products in the store. We came in looking for a reclining loveseat where the leg rest extends and has a high back (the hubby is very tall). He knew right where things were and showed us his favorite. He asked about pets and took us straight to the best fabric for having dogs. He went above and beyond by checking in after it was delivered to see if everything was good.

Sean Knight made our visit to Ashley very personable. No pressure although giving us lots of information, letting us roam & try out sofas. Just close enough to answer our questions helping us get the best deal which we were looking for. Thanks Sean

Andrew did a great job to make us happy. Great deal and I got a wonderful mattress.

Aj & David are awesome got me what I wanted for my new house and with fast delivery and setup.

This store is fantastic! I went in to get a new mattress and walked out with an entire new bedroom for the same price I was planning on spending on my new mattress! Pam and her entire team were amazing from the moment I walked in to the moment everything was delivered. If you’re looking for a furniture refresh, this is the place to do it.

Great service from Terri!! Thanks for helping!

(Translated by Google) Very good attention from Carlos, thank you (Original) Muy buena atención de Carlos gracias

We were greeted by Sean Knight as we walked in the door at Ashley furniture. Looking specifically for a bedroom set. He guided us in the right direction and was able to give us a nice discount. He communicated during the waiting time for delivery. The bedroom set was in great condition upon delivery. We are very happy with our purchase and the service that Shawn gave us. We highly recommend him as a sales agent to our friends and family!

Anthony is a fantastic sales rep! My mother & iwent into Ashley’s in search of a new bed frame + set. Anthony was very knowledgeable on their products, he’s kind, helpful & was very patient as we looked around & decided.

I went in looking for a couch and nick helped me so much looking for my new next couch for my first home , and he was absolutely so polite. Thank you nick, me and my husband really appreciate it .

Had a great experience with Nick. He took the time to help me find exactly what I was looking for. He educated me on what was best for my needs.

Aj was very helpful helping me pick out my bed and bedframe, the adjustable base really helps with my broken foot, now I can sleep comfortably Thankyou.

Sean helped my in-laws purchase the perfect couch for their home. He made sure that they got exactly what they came in for and at a great price at that!! He had it delivered and set up and followed up with them after all was said and done to ensure they were happy with everything. I don't know about you but that's what I call going above and beyond for the customer!!! If you are in the market for furniture, Sean is your go to guy. He really makes you feel like you're apart of the family! Thank you, Sean.

Sean Knight is the best. We started looking to furnish our new home back in June 2021. Sean was very patient with us. We must have went to the store at least a dozen times before we chose everything we had wanted. Everything was in stock and ready to be purchased. Then we found out our home was delayed for about 4 months. Sean was very relaxed about it and said these things always happens. We were very angry about it. We came back 3 months later. Most of what we picked were out of stock or not in inventory anymore. We had to start all over again. Found what we wanted again. He got us a GREAT price and most of all it was ( our furniture ) delivered a day after we got the keys to our new home. He’s awesome ! There were a few little problems with the delivery of our furniture. I call Sean. The came to our rescue, he make a few calls. Called us back and said they we’ll be sending out another one. He went beyond the call of duty for us. We will be coming back in the near future to buy a few items that we had forgot. See you soon Sean.

David helped us out to fit our furniture needs

I bought a sofa and loveseat a few weeks ago from Paul. He was so nice and extremely knowledgeable. His customer service skills were exceptional. I came back in today to look for a tv stand and was so happy that he was working. Not only did I purchase a tv stand, but I ended up buying a chair and ottoman. Thank you, Paul!!

Sean knight was so awesome he was a very professional knowledgeable salesperson. Thank you Ashley for hiring a man like this wish more places had staff like him.

My husband and I purchased furniture at the Reno, Nv location. We had some issues with a couple of pieces of the furniture. David Blaylock helped us to get all of our problems taken care of immediately!! David's customer service was amazing, he listened to us and responded immediately in resolving all of our problems!! We had problems with a shift manager previously and I vowed to never shop at Ashley's again. BUT because of David Blaylock we have gone back to Ashley's and are once again happy customers! I also want to give a 5star rating to José the technician that came to our home and repaired 2 chairs. He was very professional, courteous and efficient!!

Sean knight was so nice and helpful had all the knowledge we were looking for definitely recommend!

Carlos is great!

This place is only getting a 5 star review because of their associate Sean Knight8, I’m not one to complain anonymously behind a computer screen about how bad a place is, so I will leave it there but can say that Sean Knight went above and beyond to take care of the issues that came up with my order but as long as Sean Knight is there I will continue to shop here for my furniture needs.

Our Salesman Sean Knight was great. We where looking to fully furnish our brand new 3 bedroom home. Sean spent many hours over a 4 day period helping us and taking the time to help us pick out the best furniture for our needs. As a result we where successful in fully furnishing our new house for $14,000.00. Sean worked with us on the financing all the way to the last delivery. In these days and times it is difficult to find true customer service over bottom line.

I bought from Sean Knight. What a great salesman. WE spent more than what we planned. He was fun and professional. He is a keeper. He went beyond. We will be back.

Alan has exceptional customer services skills, great at being patient and walking me through all my questions and hesitations. 10/10 recommended!

Had an amazing shopping experience here. AJ made things so simple and easy. Extremely knowledgeable. NEVER once seemed like he was pushing for a sale. He found exactly what i was looking for and helped me til the end.

Great customer service! Sean Knight got me exactly what I needed. Will be coming back for sure.

Sean Knight is top knotch.

I love my furniture! Thanks Sean for your help

Great service! Sean was really helpful and made it easy!

I have been coming back to this store for the past month to find furniture for my new place and Paul has always been a great help with the whole process.

Anders was very helpful answers all of our questions and was not pushy at all which made it much easier for us to make our decision to buy our new furniture!!! Thank you

Went in for a simple kids bed, ended up walking out with a whole new living room set and kids bedroom set . Was greeted by Frank, and even though he was already helping another customer he was very professional and a great salesman. Definitely will be sending my people to Frank.

David the manager is awesome!

Carlos is a great guy! Fantastic service

AJ is an excellent sales person he sold us the Goal Keeper it is an awesome sectional!

Aj was very helpful

Came in looking for a new mattress and my sales person AJ was very nice and pleasant to work with. I would highly recommend him for anyone looking to purchase a mattress.

We were very pleased with our customer service. Our salesman A.J. Was very knowledgeable & was very helpful with our purchase. I will be back & ask for A.J. When I need some new furniture

AJ helped us pick out our beautiful dining room set

Andrew was the first one to help me and made the process really easy getting my king frame. He wasn’t pushy at all and helped me find what was best for my household. He also gave some great recommendations since we have animals in our home. The process was fast and easy and they were able to deliver my bed in two days!!

Went to buy a bed frame from the Reno location and I had wonderful customer service from Anders Herzberg. He was friendly, easy to talk to and was quick to get me answers to any questions I had. I would definitely recommend this location and his customer service anytime.

Everyone was very helpful and kind. They were also very understanding!

Great job from Nicholas

AJ and Pam provided me with an exceptional experience!!! Bought a new bedroom set and couldn’t be happier with the purchase. Come on down and ask for AJ!!

AJ was very helpful! I was in and out of the store very quick and he was very attentive. Thanks AJ!! Highly recommend.

Thank you for the amazing experience Pam

Attempted to contact the store to get information on a couch seen online. Got the all associates are busy so stay on the line if you would like to hold. I did stay on the line as I was willing to hold until someone was available System then transfers me to customer service. I thought it was Reno store but it was not. They have no answers and told me that I needed to contact the store to get assistance. Basically, they put you in a do loop with no assistance and no answers. If this is how you treat potential customers, it's not looking good once you actually have my money. We will be spending our money elsewhere.

Ander was great...put up with some indecision and handled it beautifully. Would ask for Ander if we ever purchase additional furniture.

I went in today to lease a couch, Teri was so wonderful and assistive. The women at the customer service desk were also just as great! They were very accommodating and all around friendly. I had the best experience! Thank you ladies!

Anthony was amazing to work with on my search for the perfect leather sofa sleeper. I called him with some very specific needs. He was able to do a ton of research and explain the various options. From there he scheduled me for delivery very quickly. A+ experience!

The sales representative Anthony was very helpful and friendly. Thanks Anthony

Go anywhere else but here. I would rather sit or sleep on the floor than go through another furniture experience with this company. Products are defective. No one communicates with one another at the store or with their centralized customer service team who opens and initiates claims. They do not follow up timely on any requests which puts you in jeopardy with your agreements, and they schedule deliveries and exchanges without your consent . Horrible.

My husband and I just walked into Ashley Furniture Store to look at bedroom furniture and Pam Wilding helped us!! She was extremely helpful and able to help us pick out a beautiful bedroom set along with a new mattress!! We absolutely love everything!! Pam was very knowledgeable on all of the products and had great questions for us to help us decide on which set would best fit our lives! Thank you for all of your help!

Was not able to get the promotion, but they were able to work with me and get me a deal I could work with. Took their time, did not rush me in choosing my furniture.

Last week I went shopping for a new couch at Ashley furniture. And had a very smooth experience. My salesman, Nick. Was very informative and educated me on the different qualities of furniture and mattresses. Had a very pleasant experience! 👍🏻

Ashley Furniture made our buying experience for our first home so wonderful. Pamela the store manager spoke Spanish and helped us finance our big purchase and the monthly payments affordable. We thought we would have to do one room at a time but we furnished our entire house. Thank you so much Ashley furniture

Thank Ashley furniture for making our buying experience so easy!!! Financing was amazing!!! Ms. Pamela was very kind and helpful

Pam is the best! We recently went in looking for some furniture for our office areas. Pam was great to ask our needs, not just try to upsell us something we didn't want. She helped us pick exactly what our pastor was after for his recliner, as well as replace some older chairs in another office. Pam, thank you so much for your help! We will be working with you and Ashley Furniture again, soon!

Great furniture store! I was just walking in to check the place out and walked out with a dining set. Great store and great prices! Will be here again!

Absolutely worst customer service I've experienced. Being a repeat customer, they sold me a couch they didn't even have. They told me it was going to be delivered then then they no call no showed. I had to call in to find out "it was damaged." They said they would have the another delivered the following week. They called the night before to say they didn't have the couch and it wouldn't be in for over a month! I bought the couch for the reason it was in stock and going to be delivered the next week! I even got rid of my old couch in anticipation of the new one arriving because they said they had it in stock! Now I'm left with no couch and no customer service has reached out to me to right the wrong at all....

Great customer service.

Spent almost a $1000 on a lift recliner, after we had to grab a sales person, who turned out to be the manager. 2 salesmen who ignored us interrupted the manager as she was ringing up the sale twice with none business conversation. I had to walk away, I was so apalled. My daughter concluded transaction. They sent wrong color. I accepted it. Now I own a chair that is darker than all the furniture in the room. On wrong day, with 30 minutes notice. I was in middle of telecon. Otherwise I wouldn't get chair until Jan. Risky doing business with this store.

Very helpful and informative.

This place is the worst place I have ever bought a couch from, what they have on the floor is completely different then what they sold me, my hole couch is stuffed with this weird Cotten , even in the seats of the couch has this weird cotten very uncomfortable ,the seats are supposed to have nice foam an they don’t,They will not reimburse me, they will not fix the problem at all, they ripped me off for $4,000 dollars, im so disappointed an upset , how this place is as a business,I will never shop hear again an I hope no one else gets ripped of as bad as I did, in my pictures you will see the stuffing they used in the hole couch

Anthony Villareal took great care of me, I asked him to let us just walk around and he gave us space to just shop and when I was ready to make a transaction he was there and really easy to work with!

I ordered back in June, they are promised to deliver in October. I called to cancel, they told me it’s canceled, but later I found out nobody cancelled my order … what a mess

Horrible if you order online something I’ll never do again , I placed my order on 11/04/22 and I keep getting different delivery dates, every time the date is here fed ex will give me a different delivery date, still waiting on my item (11/19/22) first time and last time ever ordering from Ashley’s

My family and I are disgusted with the inhumane treatment we endured while in this store. My grandmother recently had surgery and her doctor recommended for her to sleep in a recliner chair to help her recover. My family immediately thought of going to Ashley’s because we’ve been loyal customers and have never been disappointed with the service or products. Until the employees discriminated against my family and tried to use the language barrier to their advantage. My family was lied to by the manager, an Asian woman who we weren’t able to get the name of, and told they needed to buy an optional 5 year warranty. My family was never made aware of this and once they realized that they were being taken advantage, they politely let them know that they weren’t going to follow through with the purchase. Once the store manager realized that my family knew that she was lying and trying to overcharge them, she rudely ripped the invoice and forced my family out of the store. We understand that they have the right to refuse service, but the fact that they were being rushed out and yelled at as if they were animals, while being aware of the fact that my grandfather is handicapped and has a hard time walking, is completely unacceptable. While they were being rushed out, one of the employees, Mike, had told my family “Get out of here. Go eat your Pollo Loco”. My family and I are outraged with the racist, ableist, and unprofessional behavior of the employees. We hope that you all keep this in mind the next time you think of going to this store.

Terri and the male Manager were great!! Better than the salesperson and woman manager that previously helped us in the beginning…….. Thank you for your great customer service and for making it up!

I like Ashley but the prices seem high compared to other places. Nice items tho. 1 thing I don't like is how they follow u thru the store in case u find something. I know they r try n to get sales but it's a little intrusive....itsme itsme

Frank was great. He showed us to the furniture we were looking for and stayed close by for when we had questions, but did not hover or push like a typical sales person. Will definitely recommend Frank and this Ashley Furnitute location to others

Friendly atmosphere, great service! Frank was very helpful and executed the purchasing process flawlessly. Will be going back for future purchases.

We went to Reno store looking for furniture. We were looking for a new couch and a dining room set. As soon as we walked in, the sales person approached us with the most arrogant attitude and I hate when the sales people aggressively following you around. So I say: thank you, we will take a look around. The guy responds: you need to understand something… like what???? Excuse me? Is this how they approach every customer? So we turn around and start to leave and the guy says: ain’t gonna hurt me! Wow. What an attitude after you just lost a costumer. So I turn around and ask for the guy’s name, and he says I ain’t telling you. Long story short I spoke to the manager, she seemed indifferent, we left, went to Scandinavian Designs spent $5000 on a cute couch and a beautiful dinning room table and bench and had the most wonderful and sweet service there.

AJ was such a sweetheart and very knowledgeable. 10/10 recommend !

shopped at this Ashley's for my moms furniture and they delivered it and set it up for her friendly staff

I found the same table at Mor Furniture for $399... they wouldn't price match and wanted to charge me $99 for a 2 mile delivery. Avoid, very pushy sales person and the manager was too busy to help a new sales person.

This store is honestly horrible. It seems like they find a way to not help you and take care of you with customer service. Many hoops to jump through just to get simple things taken care of. I haven’t got furniture from them in a while and didn’t want to leave a review because I tend not to just get mad about 1 experience but it’s been every time I interact with them there’s issues. They’ve delivered broken furniture that’s obviously shattered and still make us go through extended warranty claims. They have forgot to deliver items that come with an order. I was missing half of a couch for months. And this seems to be everyone else’s experience. When I went in to get these things taken care of there was a long line of more and more frustrated customers. The reason I wrote this review now is we had to make another warrant claim on something we realized broke on our bed. They tried not to fix it at first until we spoke with a manager. Months later after they finally fixed our bed, they wouldn’t take the entire broken bed frame. So we have two bed frames in our house now. It’s just problem after problem with these people. Bad experience. Very low class. Will never shop here again and you shouldn’t either. Go to a store that will actually get you taken care of instead of abandoning you.

So far... sort of Meh. Was supposed to get delivery today, of about 5.5K in bedroom set pieces. was confirmed by Ahsley text 3 days ago. Arranged my work day to be home. Half way through the day, no word from Ashley. I called them, and learned I won't be taking delivery today. Salesman was fine, in store experinece was okay, but this non-delivery delivery business is remarkably unprofessional. Quality and value? Guess I can comment again, if I ever get the furniture. Addition- delivery arrived 3 days late. Delivery guys, Will and Pedro, were super. Efficient, professional, polite, and tidy. Ashley's quality control, if they have such a standard, is lacking. There's a glaring, and unattractive flaw, along the bottom edge of the mirror that should have been detected and made right before Delivery. Am no told an Ashley representative will be in touch, regarding the matter. Could not get a clue as to when. Would like this to be resolved so that my wife (and I) can rest easy.

Would leave a 0 if I could. The furniture is very cheaply made! Paid 499.00 for Protection plan and they wont cover anything!! Horrible Customer service after purchase!

I went shopping for a couch and a love seat the staff did help me find a couch and a loveseat. I admit I'm very picky so I'm more inclined to find something gently used and I encourage you the consumer to shop around.

Pam was great! Found us everything we needed, everything was super high quality

Pam was great! Made awesome suggestions for my new apartment!

This store is great for furniture! I've always sent my family and friends that needed furniture to this store to get it from Carlos. Awesome sales associate! Would highly recommend!

Frank was great. We love our new bedroom set!!! Thank you Ashley furniture

Very friendly and knowledgeable staff

AJ is a great, attentive but no pressure salesperson. Took great care of us, found us what we needed at a good price point. Will shop at Ashley again.

One star because Zero is not an option. My Wife and I spent over 4000 dollars on a sectional. I wanted to just look around for a bit but that is impossible at Ashley, a salesperson latched onto us early and never really left us alone the entire time we were looking, always within a dozen feet or so. I get that people have questions but most are capable of asking for themselves. We were supposed to get a $360 "reward" back, it came as a series of FOUR different numbers that I had to enter seperately on the website. I had to enter my info FOUR times and then supposedly there is a way to get an actual card with the whole amount on it. I have been in contact with customer service to find out how to get MY money and they tried to help buy sending me more codes that had to be entered seperately. I feel like they make the process ridiculously difficult so you won't claim the "reward". If I hear back from support and my issue resolved, I am willing to amend this review but for now I will not be recomending Ashley to anyone. EDIT: i will have to get FOUR different cards. Officially done with Ashley.

I’m a Mors costumer but decided to give it a shot and since some of my friends purchased from this store , why not I went in to buy a mattress a sale clearance just to try and look around 1. No one acknowledge us , not greeted us , look at us so I knew they knew we where there 2. I after 15-20 min had to approach them that look as they were trying to ignore us and hide rather than make a sale. The representative said this to us yes most of our sales comes from online this is just a showroom . My husband discreetly said I wonder why !!!! That makes total sense. So I bought a clearance mattress for on er $300 for my sons bed . Immediately my husband said Nope we aren’t buying anything else with this Service , we walk out and went to Mors we’re we have always been notice the minute we walk in. A very noticiable costumer Servise And bought me an entire bedroom furniture. Set including mattress and a lamp spend over $3500 . NEVER JUDGE ANYONE BY THEIR LOOKS Respect and be humble

Very bad customer service 😔

I was shopping for a couple of recliners. Just got in the door and was met by the rudest sale person I have ever met. I will never spend a dime in that place

Went in search of a new recliner. Salesman showed us 15 or so chairs within the parameters we gave him. Then he asked to show us new technology in a bed. We bought both.

Just left Ashley Home Furniture on 750 E Moana Lane in Reno, NV. If you are BLACK do not come here! We were greeted at the door by a Hispanic man named Carlos, and assumed we were a BLACK couple from the previous day. After informing him that wasn’t us, and presumed shopping. He then followed us and attempted to apologize and stated that we were wearing a mask similar to the previous couple and that’s the reason he mistook us for them. Mind you, we are wearing hospital masks. After that we preceded to shop around, we noticed Carlos was following us around the store as if we were going to steal furniture. Carlos made us so uncomfortable we left the store after being harassed for the fifteen minute duration of being in the store. It’s crazy to see that profiling still occurs, but it’s more crazy how blatant it can be. I’m a six-figure blue collar individual who works hard for everything. I was ready to drop a serious bag on a couch, with money I earned. Instead I was profiled, and decided to leave because of the circumstance. Once again, if you are BLACK I would stay clear of this store! Money won’t change the way you are perceived, RACISM is still real!

We ordered a sectional, bar stools, and an area rug from this location on July 2nd. The sectional arrived when we were told it would, but they had rang up dining room table chairs instead of the bar stools we picked out. So we had to wait until August 4th to get the correct items and have them pick up the chairs. No one answers at the store which made correcting the issue very complicated. You have to submit a form online and someone from HQ contacts you 3-5 business days later. As for the area rug, they told us it would be delivered in 3 weeks. Today is August 15th and we are still waiting on it and are unable to get in touch with anyone to track it. Overall lousy experience and not worth the headache.

Lots to choose from. Very clean and nice store. Helpful sales people, but not overwhelming.

Please do yourself a huge favor, read the reviews and avoid the miserable experience! I didn't and I absolutely regret it! Dealing with Ashley is like dealing with the unemployment office! You get NO WHERE WHEN YOU CALL THEM!

Do not waste time at this store. Do not buy the warranty as well because it’s a waste! The warranty company is terrible and so is the unhelpful management at this store. Our 4,000 dollar couches were worn out in 1 year and had worn out metal frames within 2 years. RC Wiley has way better customer service and actually cares about their customers so I definitely recommend them over this terrible, rip off store. FYI the sales manager, Pam, is the most disrespectful manager and makes you seem like you’re a waste of time. She is sarcastic and passive aggressive. But don’t expect to have any reason or help from her because she’s been there for 3 years as sales manager and seems to still not care about customers.

DO NOT BUY FROM ASHLEYS I went into Ashley’s to find some furniture for my apartment. The salesman was friendly and nice. But he was relentless. After telling him multiple times I was just looking and didn’t need help. He would still come over every 5 minutes to try and convince me to buy something. Anyways, I found a nice bedroom set that was expensive, but I figured it’s from Ashley’s, it’s a well known brand! After deciding on buying the bedroom set, the salesman spent the next 30 minutes trying to sell me on things I didn’t want or need. Eventually I got out of there and had 3 weeks until delivery. Delivery driver arrives and in the truck it’s one younger man, and an older man with only one hand. The older man assembles a few items outside while I go inside to help the younger man put together the bed frame and nightstand. As I’m inside I’m making small talk with the younger man. He tells me that they drove up that morning from Stockton, and they won’t be done for another 2-3 hours. That would mean that the two delivery drivers won’t be done until around 8pm, then they have to drive back to Stockton! He then tells me, they left Stockton at 6am that same day. I try to mention the silver lining by saying, “jeez, atleast you’re racking up that overtime.” This is when he tells me, “WE DONT EARN OVERTIME PAY!” He tells me that they get paid by the day, and he regularly works 12-16hr days. The young man was clearly exhausted, and tells me he thought he would be making $25-$30/hr. But because of all the extra deliveries and ridiculous commute from Stockton to Tahoe, he usually makes half of that. I was floored, I paid close to $1000 for a bed frame, box spring, and a bedside table. And Ashley Home Furniture is skimping on paying their workers (contractors) a decent wage?! On top of all that, the bed frame did not assemble as well as the one in the store. There’s multiple gaps and impurities in the wood that makes it look cheap. Ashley home furniture offers garbage products and doesn’t pay their workers. I also went to MOR furniture for my kitchen table and chairs. The experience was 1000x more enjoyable

They really worked with me to get a price on a recliner that I was comfortable with and set up a pretty fast delivery date. The sales Rep (Ren) Andres Herzberg was great to work with David the Manager worked hard to get the deal done. Kudos for them both.

Not much variety in their furniture lately. They literally have only two versions of bookcases for sale and neither is that appealing. Their furniture is fairly overpriced for what it is now. I miss the Ashley's of 10 years ago where they focused on quality rather than mass producing for more profit.

This was the worst experience. I do not recommend to purchase from Ashley Furniture!!!

I probably won't be shopping at this location ever again...

Horrible Horrible place to order furniture ordered a book case in November called in may they said it would be here july 13th never showed up called the store the rep was rude an on top of it all they canceled my order an stole my money. Never had one problem online will never enter that store again.... AVOD AVOID THAT STORE!!

Came in with an ad from another company. And they matched the ad with no questions asked. Less than 20 minutes and the deal was done.

We were helped buy some kind people. We've bought couches, entertainment center's and bought an electric reclining sofa last year. Some sales are better than others. This visit, I couldn't afford the prices on a leather reclining couch for our living room. Even for a repeat customer, they couldn't give me a good discount. The plus side is their furniture has lasted awhile. Our entertainment center purchased 14 years ago is still in great shape. Couches still good after 15 years of wear. Our newest purchase of the electric reclining couch with faux leather is terrific. We were disappointed about buying a smaller electric reclining couch, but we found an Italian leather reclining couch at another store. I wish Ashley would've given us a better discount for real leather, but my furniture is good0

Carlos Gayton Was a wonderful sales person. He was personable efficient and quick a very valuable employee for Ashley furniture. I gave him five stars for customer service. Respectfully submitted Gail larger.

Good luck getting ahold of someone. They NEVER answer their phones and I've tried for the last week but it'll keep looping for the same info you just put in if they don't pick up the phone. 8 people on the floor and not one can answer the phone, awful

Do not buy furniture from this store!! They will promise you perks just to make the sale and rip you off at the end. I purchased two sets of furniture at the end of April and spent a considerable amount of money. The store manager and sales associate both said that I would receive a refund for my delivery and set up charges of $159.99 via a Mastercard electronic gift card via email IMMEDIATELY after signing for delivery. I didn’t receive anything. I called and texted the sales rep that provided me his personal number to call to answer any questions and he didn’t even bother to respond or call back. Reaching the store over the phone is impossible, I called several times and the call would get redirected to the corporate call center where the agents are incompetent. On one of my many calls, the phone agent stated the would refund the $159.99 and I would see it back in my account in 3-5 business days. I called over a week later to check on the status and the phone agent said there weren’t any notes related to my previous calls and that they weren’t authorized to process refunds because it was purchased in store and I told them I couldn’t reach the store and they stated I had to go in person. I stated that I didn’t live near the store where I could just walk in anytime when they’re the ones that made false claims. I filed a chargeback with my bank and a few days later I get a call from someone in corporate stating that the store gave me the wrong information regarding that promotion, that it can take up to 6 weeks to receive that gift card, at this point it had been 5 weeks already and they asked me if I wanted to remove my chargeback and wait to see if the email would arrive, I said no because I didn’t trust their shady company at this point and would continue with my bank claim. It’s been almost two months since I made that purchase and I didn’t receive that gift card and they denied my claim with the bank. They are thieves!!! Beware!!!

Senior citizen purchased very expensive dining set. paid for assembly. Chairs broke within a month. They did not honor warranty.

We actually bought a chair, but the process was not enjoyable. The salesman, Anthony, was nice, but that's to be expected in furniture stores. They want to sell your furniture and get their commission.The process:After searching around, we narrowed our choice down to two chairs. One of them $2000, the other $1469. I asked the guy to tell us 'out the door price' on the $1469 chair. He came back with a whopping $1959... how on earth did $1459 go up so much...he added a 5 year 'no worry' warranty $169 and $169 delivery fee. I told him I would pick it up, he said the chair was in Lathrop and no choice but to have it delivered....$1960 was outrageous and a deal breaker. The normal style of hard sales (let me speak to my manager) Anthony went to his floor manager and after 15 minutes of negotiations, the otd price finally dropped two $1439.02... including the worry free warranty, delivery and tax.This type of bargaining and sales tactics is just Stupefying. Could have gotten a lower price? This point I don't know. The guy was telling me what a great deal he was giving me, but with these tactics, I walk away wondering if I could've gotten a lower price.They delivered as promised. It included a set up. I had it set up in my new toy hauler as it was for my travel trailer. The delivery guys were nice.Whole process just seemed a little underhanded.

The staff was rude. They wanted to charge me $70.00 for delivery of a clock I could fit in my lap.

Couldn't shop here. Was being followed the entire time by a salesman. Asked to be left alone till we picked something out and was told they are required to follow people as they shop. Made trying to be relaxing while picking out furniture impossible. Will not be back.

Friendly service and a broad selection of quality furnishings.

Julie was great was explaining everything we needed to know about our bed frame. Very helpful. Thanks