Ashley HomeStore Reno, NV

Ashley HomeStore Reno, NV


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.

Recent Reviews
2.8 Star Star Star
(25 reviews)
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Star

Purchased a large sectional and ottoman from them with a 5 year warranty and from day one we have had issues. One entire side sinks to the floor and that has been since the day we received it. They have been out 3 times. Said it was the cushions so they replaced those. Didn't help. Then said there was a crack in the frame and fixed that... Twice. Even though one side of the sectional is fine and the other sinks to the floor they said there is no defect and nothin they can do. I will never shop there again. RC Wiley at least takes care of their customers. Ashely Furniture does not! Horrible customer service and even worse products.

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One great lace too visit I got to see and enjoy walking by and window shopping, I like the selections and the areas with many extras to shop that go together, but for sure I would recommend shopping to myself at Ashley home store 🏬 and find what I want thanks

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in all fairness, I decided to update a review that I had given to Ashley Furniture when I first bought my items. It was kind of a train wreck, coordinating delivery, making sure we got the right items, etc. But I must say, in retrospect, everyone did the very best that they could. The cabinet that we got had an atrocious smell, but then we realized it had just been crafted for us. For everyone who was upset with their experience with Ashley Furniture, I hear ya. But I think you should go back and give them another try. Every single one of our pieces has been durable, beautiful, and reliable. And the manager and the sales people and the people at the counter, were more than kind.

Star

What is wrong with your customer service number ?! I’ve been on hold for 24 minutes now!!

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They only care about making money. They will do anything to get a sale. You can use that to your advantage. Rc Willey sells old ashlet furniture and they have better customer service.

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Great selection super environment, Erbie was a great help and assistance

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I came in here looking for a bed, shopped around, watched other people be greeted and helped, found the bed I was looking for, sat on it patiently and continued to watch others who walked in be helped immediately. I then became tired and tried to ask a salesman to take my money just to have him turn around and help someone who just walked in. I even pretended to use one of their computers. I don't know what it was but the serivce here was a joke. I went next door to the other furniture place and the salesman rushed over to help me, didn't have what I was looking for but was extremely courtious. I recommend going there instead since he said they get overstock from Ashleys.

Star

If you want to wait for so long on your furniture and and willing to hear a bunch of excuses about their failures to deliver it on time this is the best place to buy . If you cancel your order and your willing to wait for week after week to get accurate information that you need for your refund , u will going to noticed grey hair will be added into your head by getting all their excuses for all misleading information they provide that cause more to wait for your refund ! If Ashley furniture will reply on this feedback, Go ahead ! It’s a pattern tons of your excuses same issue to the customer already complain! I ordered to not furniture it was deliver on time with no hassle! If there is zero star for Ashley furniture I will rate zero !

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I love Ashley! Awesome people and awesome deals! My salesman was Sean, and he was great. I always shop at Ashley!

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Awesome showroom with the best prices for the quality! The competitors prices are not able to match. Sean was the salesman I had helping me. He was very patient and willing to talk to his manager to help me get the best deal on my purchase. The other stores I went to did not do this for me. Delivery went smooth! GREAT EXPERIENCE! THANKS GUYS!!!

Star

Nice showroom and the salesman who helped us was great! That's where the good stops and the bad starts. The delivery process was horrible and spread across 2 months and 3 deliveries. Everything was promised on a single date and only one time showed up. The others were "backordered" from a place that claims to make its own furniture. The second delivery was made by the same truck crew who delivers and installs the furniture but the only item they had was a blanket. Is it really cost effective for a truck crew to drive out of their way to deliver something which could have been delivered by UPS/FEDEX? The table set smelled like paint fumes for several weeks after delivery. Customer service over the phone was worthless and said any issues/complaints had to be dealt with through the local store. I called when no manager was available and was told they would call back. Never did. Overpriced for low quality furniture and terrible delivery/customer service.

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everything ❤ in here is very nice and good

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Ok

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Went to Ashley Furniture for a bedroom set, which we found & love. Our salesman, Will, was helpful in getting the order placed as well as ensuring we received a good price on the furniture. Truthfully, there was a sale - nothing special done by Will. As soon as the order was placed, Will let us know our bed was on back order and would not be available for 6-weeks. I wasn't excited by the wait, but love the furniture, so resolved myself to accept the wait. We got a call from Will a couple days later advising us our bedroom set had an updated delivery date of almost a month earlier. Say what?! Heck yes!! Fast forward to yesterday - the day before our re-scheduled delivery date. After my son purchased a bed from Ashley and then had them no call - no show on the scheduled delivery date, I figured I'd be proactive and call the store myself to make sure we were still a go for delivery on the earlier date Will scheduled me for. Too bad Ashley does not actually have the staff to answer their phones! I spent the entire day TRYING to get in touch with the store, but kept going straight to a holding message, from which nobody would answer. After making over 10 calls yesterday and spending an hour on hold, I gave up and figured I would call again this morning. Sadly, the local store does not answer their phones because they're under-staffed, so I rolled back to their 800 line where staff sadly informed me there was never a delivery scheduled for today and, in fact, only a couple pieces of my order will be delivered NEXT MONTH on the originally scheduled delivery date. The majority of the pieces are still on back order and not anticipated to be delivered until sometime in mid May. Say whaaaat?!? How could this be?? My man Will called & confirmed today for delivery and he certainly did not mention anything about only parts of the order being delivered. You know - parts that are worthless because the key parts aren't coming til May. Dumb. So I ask 800 lady how I go about speaking with someone in my local store, where my sales guy Will assured me this stuff was being delivered today. Surely Will can settle this chaos. 800 lady says I just call the same number I called to get to her and then press 2 and the local store will answer. Nope. I called the 'local' store 5 times over the course of 2-hours, trying to get them to answer a call. Never happened - I just kept rolling to the 800 line only to be put on the Ashley Furniture 'you'll probably die here' hold line. My last ditch effort - march my a** to the store and demand to speak to Will, who would surely bust out his own truck to move my new bed to my house TODAY, as promised. I was greeted in the store by poor Sienha, who managed to bear the wrath of an angry customer (me!). She repeatedly said, I'm sorry, I'm sorry, I'm sorry. It was as if she's been through this a time or two before...SMH. She was kind enough to remove the delivery charge I had previously paid for, as well as make an adjustment to my order (deleting one piece of the bedroom set). I wanted to cancel the whole dang order, but can't find something like it elsewhere, otherwise I would have dumped the whole deal & walked away. While poor Sienha was 'handling' me, Will wandered into work and promptly hid in an office, never to be seen again while I was there. I'll let you know if my bedroom set arrives on my new & improved delivery date of May 15th. Yes, that's right folks - I will have waited almost 3-months for a bedroom set by the then. Pray for me.

Star

Cheap furniture not worth the price! It felt like being on a car lot with car salesmen. I went to RC Willeys instead and couldn't be happier where it wasn't hard to make a choice.

Star

Bought over $10,000 worth of items at this store and the one time I go in to buy $250 worth the sales associate states the amount isn't worth his time. He argues with his manager in front of me regarding who should write up the sale. The manager states it is not his job to "write up sales." The sales associate Sean states "the commission on the amount isn't worth his time." All of this while I am standing in-between them. I can't believe this is acceptable at Ashley. To fix this, they had a new person write up the sale and said they were sorry for the behavior. Thats it, that's the service I got. All Factual. The two managers I spoke with were Craig and Brett. Basically, I walked away from this knowing that unless I am spending a ton of money they don't care.

Star

RIP off they make there own furniture and double the price

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