Ashley HomeStore Reno, NV

Ashley HomeStore Reno, NV


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.

Recent Reviews
3.9 Star Star Star Star
(685 reviews)
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It was great, I needed a vacation, walking in here got my mind off the city for a bit. So many nice items to look at. My favorite has to be the world maps on the wall.

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Apple was great...she is super

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Way too crowded

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If you would prefer not to get ripped off (bait-and-switch and so many other ways), shop somewhere else.

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Bought my furniture there.

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I have gotten pieces from Ashley through out the years it's over priced for the quality but I like the style. Recently I cancel an order they seem to not know how to get my money back. One day it's 10 days refund, then 14, then 21, and after the fourth time I call about my money, they have not a clue why they can't find a tracking number to my check. 46 days and counting! Its been a sh*t show with this company and I will never EVER purchase with them again. Unorganized, over priced, and lazy. Just get my money back already!!!

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If you like getting the run around and the old bait n’ switch then look no further. You’ve come to the right place. This place is terrible and so are some of the sales staff.

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The worst customer service in the universe. I'm sitting here after calling multiple "customer service" numbers over the past 40 minutes and still haven't been able to reach a live employee. I have been chasing around a back-order since July and I still don't have either the item or a refund. I have spoken to 5 or 6 customer service reps over that time period and no one seems to be able to help. The item in question is lost in transit and neither Ashley, AFI (their California shipper) nor UPS wants to take responsibility. Unbelievably bad service. There are too many good furniture companies in the area to waste your time here!! PS: Finally got thru, told my story to a rep, she got off the line to "check something" and the line went dead. WOW-the beat goes on!!!

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horrific service. ordered mattress in store 10/10/19, told instock and would ship in 1-2 days from warehouse in calif. I called to check status on 10/15 and was told item was back ordered until 10/21 (we needed for specific date) so I requested to cancel shipment and process a refund. meanwhile I bought the same mattress off amazon which has already been delivered! I went into the store on 10/16 (after the person who helped me on phone 10/15 stated the store hung up on them...and me when calling to request refund be processed) In the store I spoke to customer service in the back and was assured the delivery was cancelled, the refund will be processed and I would get a call within 2 days from their refund processing center to confirm refund. (the apparently do not just give you a refund, it has to go through several departments) so now today, still no call on 10/19 so we called the refund center and were told there is no refund and the product is still scheduled for delivery. we again called customer service and yvonne confirmed she cancelled delivery of the mattress and she tried to call the store to please process our refund, the store never answered. this is beyond rediculous. so buy at your own risk, and if you cancel within their policies like I did, good luck getting your money back! I had to open a case with my credit card. This company is a complete FRAUD.

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Horrible customer service more worried about sales and not customer experience. Save yourself and buy furniture at a place that cares about customer.

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Seriously horrible. Only redeeming factor was the nice woman who helped me attempt to cancel order when it did not ship as promised. Bought mattress and told instock and would ship next day or two, never shipped and called to check in, they seriously do not answer their phone or answer and hang up. Now out of stock for 2 more weeks and no way to easily cancel. I now have to drive to store tomorrow since they dont answer their phone. Horrendous

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Absolutely amazing, just got a beautiful 24 piece dining set, thanks to one of the employees, Carlos, he was quick, straight to the point, and gets you the best option out there.

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It was very easy to buy furniture with Toni.

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Found there prices in store much higher than advertised online. Ended up buying the same item for much less on Amazon. Absolutely love it, but would never buy direct as it seem salesy, and a person followed you the whole time.

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Great deals _great saleman _sale manger- real appreciate your business class outfit😎

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