Ashley HomeStore Reno, NV 89502

Ashley HomeStore Reno, NV


Your Local Furniture, Mattress & Decor Store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Customer Reviews
3.6 Star Star Star Star
(990 reviews)
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GREAT COUCH, ARRIVED A MONTH EARLY!

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David was great to work with. He helped us figure out which furniture best fit our room and was able to give us a fair price. We never felt pressured or obligated to purchase. Very nice experience.

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Great experience overall. They worked with me on prices and they were aligned from management down to the floor salespeople. I felt like I had a great deal and got what I needed. I’ll come back the next time I’m looking for furniture.

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I work in sales myself and David was our salesman! He was absolutely outstanding and very helpful. He was very knowledgeable and not pushy at all. The whole team was very nice and also helpful! Highly recommend coming here.

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Had a great salesman who didn’t hover and was quick to respond to questions. He was getting off of work but stayed until we had finished shopping. Excellent customer service!

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David was a pleasure to shop with, he took time to talk with us about our project and helped pick our the best fit for us! David has great attention to detail and took time to look at our photos to offer the best options available. He also worked out a great deal for our living room! 10/10 would recommend the reno store!!! We are from lake tahoe.

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Our sales rep Dan was very nice and my mom and I really appreciate the time and patience he took while we made our decision.

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David my salesman was very helpful and efficient. Prices were very good wouldn't hesitate in purchasing more product from Ashley's.

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Had a good experience in store but was told my furniture would be delivered the next weekend. Then told 3 weeks later after I went online to ask. Then went to double check date and was told another month. No calls or anything. When I finally called got my partial order delivery date and have to wait more then two months for the rest. I understand there are back orders but the communication is the worst.

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I had a great experience with my salesperson, Don. I would highly recommend him. However, the manager on duty was a nightmare to deal with. After dealing with her in-store, I arrived home to find that she did not print my second invoice (they split my order into two orders). I tried calling the store to no avail, so I contacted Ashley Furniture through the online chat feature. They confirmed that the second order was placed, but the chest of drawers for the bedroom set was not ordered. I finally was able to reach the store to have the error corrected. The manager told the individual who answered the phone that the chest of drawers was not part of the set, despite the fact that it was clearly listed in-store as part of the complete set. I was so shocked by the response that I could not respond at the time. The next day, I called them 15 times to no avail. I ended up using the chat feature again and canceled my complete order.

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Terrible Service! If you have to shop here DO NOT BUY the furniture protection. It took 3 months of back and forth with their insurer for a broken bed slat (easy repair) and their solution was to give a credit that had to be used in less than a month that only covered a fraction of the replacement...and then didn't cover delivery/removal or the protection plan on the replacement for the remaining term

Star

Store was slow when we arrived. Staff was friendly but was never asked if needed any help or questions! To busy doing there own thing/ sitting/ walking away.....Customer service sucks!! Walked out, took business elsewhere.

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No stars....Worst customer service I have ever had. Ordered furniture back in March. Went back to store re: 2 nightstands. Typo - number doesn't exist. Waited all this time for delivery. Now have spoken to 4 people in 2 days about changing delivery I set up yesterday as I will now be out of town. No one can change the delivery and they say they can't deliver because the order is not complete - the 2 night stands that don't exist. I've now explained that to 7 people. I am now on eternal hold waiting to speak to a supervisor as Justin with Customer Service suggested I just go down to the store and cancel my order!!!!!!!!!! Seriously??????

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Dont waste your time here. No in stock items and delivery waiting times are 6+ weeks out :( We canceled our entire order after being lied to.

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Always a bad experience. All they care about is getting your money, once they have it they ignore you.

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No one should EVER shop here. We ordered a bed back in early May, and after the delivery date got pushed back multiple times due to a “back ordered part” we finally got it delivered. However, the sales representative only sold us ONE box spring for a cal king bed which clearly requires TWO. I have tried calling the hole store, the customer service line, and the delivery team line multiple times over the past two hours and have not gotten any resolution. I managed to speak to one person who worked in California and wasn’t able to help me, but DID tell me that I would probably have to pay for a new box spring and wait for delivery to fix it. The customer service here is AWFUL. I will never give them business again.

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This place is AWFUL. In store, I thought I was receiving great service, until the delivery where it came out that the representative only sold me one box prong on a bed that NEEDS two. After the delivery got pushed out for the third time, I finally got a set delivery date. When I was informed by the delivery men that there was a part missing, I tried calling customer service and exhausted every possible phone number to call, but to no avail. I have yet to get this problem resolved and was told if anything, I’d have to purchase the second box spring. The customer service here is appalling and no one should buy from this store unless they want only part of what they order.

Star

The absolute worst experience I have every had with a company. I order a sectional October of 2021, it is now June of 2022 and I’m still missing the main part of my sectional. The managers will lie straight to your face and tell you the item will be there next week and have the balls to tell you they never said that when you come to pick it up that next week. Please, if anybody is reading this, run away as fast as you can from this Reno store. They are a bunch of crooks and liars.

Star

They never sent out replacements and eventually started giving me the run around. I contacted the BBB who were of no assistance and aided them. It's been over 3 years and still no type of replacement nor compensation for damaged furniture or inconvenience having to drive down to the store as no one would answer after a while. Do not shop at this location. Mind you we paid about $5000 in cash to deal with this nonsense. It was all good taking our money! RCW on the other hand is amazing! I hate that we moved to a state that doesn't have them 😭.

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