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Ashley HomeStore Reno, NV 89502

Ashley HomeStore Reno, NV


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Recent Reviews
3.8 Star Star Star Star
(744 reviews)
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Ashley store made me feel right at home. Welcomed me with a big smile an helped me with anything I needed. Ron is the sales associate you need to help you! Great guy!

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Excellent thank you

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We took advantage of Ashley’s 30% off Memorial Day Savings purchasing 2 beautiful 3-way adjustable Love Seats with cup holders. Not only is it a double recliners but also has Lumbar and Headrest adjustability. We work with the fabulous saleswoman Toni. I have been shopping at their Reno Store for over 16 years and they have always been outstanding, except this time Toni was extra special in her willingness to help. She is so knowledgeable and helpful. See her if you can she won’t disappoint you.

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I stopped here for a look-see. I'm thinking about getting an easy chair that fits me. I haven't furniture shopped in years so I'm really out of the loop. I was greeted when I walked in. Told the gentleman what I was looking for. He knew the merchandise because he took me right over to the section I needed. I 'tried on' a lovely chair but it didn't really fit as I'm such a shorty. I am able to have a better idea of what to look for now & have an idea of prices. Thanks .....

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I wish there were negative star options, as this was a miserable experience! Purchased a bedroom set online April 3rd, still don't have all the pieces. Delivery has been scheduled, take time off work to accept delivery, but no delivery, which has happened 3 times. Each time, after waiting on hold for over an hour to speak with someone, they put us on hold to "check on it", then hey hung up on. We have no idea when the remaining items will be here. No response, just keep getting emails to accept the delivery day/time, then never see delivery arrive. It appears, this is the case with many other customers as well by reading reviews. We just got an email stating the remaining items aren't available until June 22nd and delivery will be scheduled as thedate approaches. Meanwhile, we have or living room full of random boxes and pieces to the set, thus, having or living room inaccessible. This has been the worst experience ever. I highly recommend not purchasing anything from Ashley Home Furnishings, just as so many others.

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I am very disappointed!!! I purchased a bedroom set as a divorce present to myself a few months back. I was 2 weeks late. I was promised a certain payment date but they can't correct it. I had made a call to Ashley and never received a call back. EVER. I will never do business there again.

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Julia went above and beyond to exceed our expectations. We left 100% happy and cant wait for our furniture to arrive! Thank you julia for being so assertive and delivering amazing customer service!

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Excellent service from Kim Johnson our sales associate. Made the process easy and and fun. 👍👍

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I was told my order would be in within a week or less & it took them almost a month! Doubt I'll return.

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Worst store ever!!!! They deliver broken item. They charge delivery when they are delivering broken items!!! Costumer service is the worst. I call right away and suddenly they can’t do nothing. But furniture is cute.

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Worst place to buy furniture from. Overpriced items and they deliver stuff that’s broken and low quality. Don’t buy from here.

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HORRIBLE CUSTOMER SERVICE! Everybody is sooo nice when they are trying to make a sale. But the next day I had to get a price match refund and try to add a furniture protection plan because they screwed me. It has been 3 weeks since I bought it and the manager still hasn't refunded me, and refused to sell me a protection plan/warranty because it was after-the-sale.

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I WENT THERE YESTERDAY AND PURCHASED A BEDROOM SET. THE SALES ASSOCIATE CARLOS WAS HELPING ME. MY CREDIT WAS RAN AND I WAS APPROVED FOR $1,000. ON MY PAPERWORK HE LISTED ALL THE ITEMS EXCEPT FOR THE VANITY SET WHICH I CLEARLY STATED I WANTED IT. THAT WAS THE SOLE REASON FOR ME PURCHASING THE BEDROOM SET. ON TOP OF HAVING MY CREDIT RAN ONCE (WHICH I JUST REPAIRED) I HAD TO HAVE IT RAN AGAIN THROUGH THEIR IN-HOUSE FINANCE COMPANY “ACCEPTANCE NOW” WHICH APPROVED ME FOR $2,000. NOT ONLY DID I HAVE MY CREDIT RAN TWICE IN ONE DAY. BUT NOW I HAVE 2 DIFFERENT AUTOPAYS SET UP FROM 2 DIFFERENT LENDERS WITH 2 DIFFERENT INTEREST RATES. THE SALES ASSOCIATE WAS NOT OUT TO HELP THE CUSTOMER. HE WAS SOLEY OUT “TO MAKE THE SALE”. WHEN MY HUSBAND BROUGHT THE UHAUL UP THAT WE RENTED CARLOS WAS LOADING THE FURNITURE UP ON THE TRUCK BY HIMSELF. NOT TO MENTION THERE WAS OTHER SALES ASSOCIATES AVAILABLE THAT WAS DOING ABSOLUTELY “NOTHING”. THEY WATCHED ON AS HE WAS LOADING IT BY HIMSELF. ANOTHER EMPLOYEE THAT WORKS THERE SENSED MY IRRITATION FROM BEING THERE MULTIPLE HOURS AND HAD THE AUDACITY TO MAKE THIS REMARK “OTHER ASSOCIATES HERE WONT HELP HIM BECAUSE THEY DONT LIKE HIM” . WITH THAT BEING SAID IT INCREASED MY IRRITATION BY 100 BECAUSE OF THE CHAIN OF EVENTS THAT LED UP TO MY PURCHASE AND THE UNPROFESSIONALISM OF OTHER STAFF THAT ARE THE FACE OF A MAJOR FURNITURE COMPANY LIKE ASHLEY. THE ONLY THING THAT THE MANAGER WAS ABLE TO OFFER ME WAS $50 OFF OF MY PURCHASE. $50 OFF DOESNT REALLY MEAN ANYTHING WHEN MY CREDIT HAD TO TAKE AN ADDITIONAL UNNECESSARY INQUIRY DUE TO A SALES REPRESENTATIVE “MAKING A MISTAKE” THAT SHOULDNT HAVE HAPPENED BECAUSE I CLEARLY TOLD HIM SEVERAL TIMES THAT I WANTED THE VANITY. THE WAY THE FURNITURE WAS PLACED IN THE TRUCK BY THE TIME I GOT HOME THE MIRROR TO THE VANITY WAS BROKEN (I AM LIVID). I WILL NOT RECOMMEND THIS STORE TO ANYONE AND I WILL NOT BE PURCHASING FROM THEM EVER AGAIN. HORRIBLE HORRIBLE CUSTOMER SERVICE.

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Toni was awesome! She was very helpful and knew just where to point me to find what I wanted.

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Very good options, but only during discounts times.

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Excellent service

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