Ashley HomeStore Reno, NV
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
I want to emphasize that the in-store customer service I received was exemplary. Unfortunately after that things have gone steadily downhill. Moved to Reno in early October and bought a sectional at this store. The salesperson informed us that due to COVID disruptions in supply chains our delivery date would be in mid-November. Not optimal, but these are hard times for everybody. Two days before our scheduled delivery I received a call telling me that the item we'd ordered was on backorder and that our original delivery date would be pushed back 10 days. Ok, fine. Two days before the rescheduled delivery date I receive another call telling me that delivery has been postponed another 10 days. Today I receive a phone call telling me that delivery - which has already been rescheduled twice - has been pushed back another 17 days. I spoke to someone on the customer service line and all they couldn't tell me when or if the items I ordered would be back in stock and available for delivery. They suggested I call back closer to my new delivery date in mid-December. I'd be willing to stake a sizeable sum that when doing so I'll be told about another two-plus week delay. At this point I wouldn't be surprised if delivery doesn't take place until February or March. I understand that COVID has made everything chaotic but I ordered several other large appliances (and a bed) from different vendors in mid-October and all were delivered promptly and without incident. Do better guys.
Customer service is terrible and unresponsive Disputed charge with VISA, who also tried to contact, and Ashley did not response. Bank credited my account for purchase due to Ashley's failure to respond (to bank) Ashley is now trying to collect full price from me for the damaged furniture they delivered. Unbelievable incompetence!
We purchased our furniture out right and confirmed items were in the warehouse. Scheduled delivery 11/18/2020, confirmed appointment the sunday prior within 10 min of getting delivery confirmation email. And received notice it was confirmed. Wednesday cane and gone.....no furniture.....thursday morning......no furniture. 6 hrs spent thurs trying to get a hold of store. Custoner serbice through 1800 is useless. We have been told our items are at the warehouse (mind you spent enough to get free shipping) and no one knows why it was NOT delivered we are secheduled for Dec 3rd. We needed the furinture for the holidays which is why we selected them for furniture. NEVER EVER AGAIN. Employees ignore the phone even when the store is empty and when not with customers. DO NOT ORDER FROM HERE!! Review will be updated to let you know how this turns out!
I recieved defective furniture, and they damaged my floors when assembling. Neither the store nor Ashley Customer Care has resolved the issues, despite dozens of calls and emails. Customer service is as bad as the furniture itself - that is to say, pure garbage.
I was blatantly lied to! By multiple sources, explanation below... Purchased a recliner on October 1st, 2020 with a delivery of Mid-November. Around the first of November I messaged Ashley Furniture to verify delivery ETA. Was informed at that time the delivery was scheduled for the 13th of November. On Tuesday, November 10th, I received text/responded accordingly for confirmation of delivery scheduled for the 13th. On Thursday, I had not yet been contacted with a delivery time slot, therefore stopped by the store to verify. At that time I was notified the delivery was scheduled between 12:30 PM and 4:30 PM. SO.... I took time off work to be home for the delivery. Lo and behold, the delivery never arrived. In addition, I received no communication advising a delay. I submitted multiple requests via message as well as a request for a return phone call for delivery status. It is now Sunday, November 15th. After numerous attempts to find out the status, I was informed by a message technician that it was found out on Friday, November 13th, the item was not available for delivery and that the item is on back-order until January 10th, 2021.
TERRIBLE customer service. Been trying to call the Reno store and talk to my sales person for weeks. I’ve even emailed a manager with no reply. I don’t live close at all. I want to get a matching piece of furniture. Also my new fireplace was missing the remote. My entertainment center came scratched. I decided to accept it and have a tech come out. But trying to get an appointment is ridiculous. Extremely frustrated with this company. Corporate and local don’t have a clue what each other is doing.
If I could rate this place a zero I would. I payed in cash for my sectional, and bought sectional the first weekend of September, they told me it was back order and they will be available to deliver the sectional on October 8 that to me seemed liked a really long time. I was understandably due to the pandemic so I was like okay that’s fine the 8 came by and I got called they they still haven’t received the sectional that they had to wait till the 16 8 more days is not a long time the date came by and they delayed once again, this time they said the 28, so we are here today I got the confirmation of the sectional arriving today I was great I’m so excited, and hour before my estimated time of delivery I get a call saying they can’t deliver its back order but they can deliver it on November 19, this is ridiculous this is to much hassle, I need the delivery fee to be completely waved, I’m never buying from this place again terrible customer service and delivery times, not worth the hassle
When we first came, the people working was nice but our problems came after purchasing. Waited a month for it to come, then it was delayed another week. When it did finally arrive part of it was broken on the inside, you can feel where the wooden borads have snapped. Also the wrong brackets was installed so the side part won't attach with the rest, and they also sent the wrong sofa cushion. The delivery guy knew some of these problems and said a tech would call us back in about 30mins which never happened. So we called the next morning and they said it will take up to 2 weeks for a tech to show up. Which most likely will be just to inform us that it has to be replaced which will probably take another month. So its gonna take about 3months to finally get what I paid for. Update: Was told that parts where coming so I can fix it myself, its been a month and nothing so far at this point I should just return it or try to get a refund.
Beautiful furniture. Service could've been better.
Was sent wrong items, called three times also for assistance with NO follow up. Moreover I also went into the store and spoke to the assistant manager Cory as GM was off. Cory took my name and number, while assuring GM would call me back Saturday and remedy the situation. Hardly. Do not order !
Pretty unimpressed with my experience all together. While I understand we are all facing a global pandemic and that businesses are struggling to keep up, that does not give any excuse for a lack of communication. We purchased our 14 piece living room set in August and understood that it would be until October for delivery to Truckee due to manufacturing slow down. That was 100% okay with us. The day before scheduled delivery, we received a text notifying us that our furniture would arrive the following day. The day of supposed delivery came and went without any notification or communication. We called the number given on the text only to be told that now our delivery was rescheduled to the end of November because our sofa was on backorder. This information was given by two separate people. Finally we drove back to the showroom in Reno where Eric, the store manager, (who was not even wearing his mask correctly and was not requiring his other employees to wear a mask) blamed the entire lack of communication on COVID. The only redeeming factor to this experience is that our sofa was not actually on backorder. We were somehow "removed" from the delivery list the day before by someone in dispatch. I will admit that I threw a bit of a fit, but today, I got my sofa. Hallelujah. NEVER doing business here again.
This store is ridiculous, poor phone system, they disconnect you while waiting to speak with someone regarding an order. Been waiting 2 months and can't speak with a manager to resolve issue. They are quick to take your money but no accountability while seeking explanations or assistance.
Had a terrible experience. I ordered a bed frame and table set in store, and was way over charged beyond the website- like a 600 dollar difference. Total swindlers. I called and was going to cancel, but agreed to a 300$ refund- was supposed to take 7 to 14 days. Two months later, still no refund. In calling, it's difficult to get with a human. The store doesn't answer, and you get forwarded to a call center that can't help and just says to go in store. I'll never be shopping here again.
They have great furniture. A bit pricey but nice. They don't take the old furniture though.
I purchased living room and bedroom sets from then including a heating furnace. Within less than a year the coffee table started shaking and is ready to fall apart. The fire furnace does not work and we’ve never used it. Tried to get them sorted out and nothing can be done about the coffee table and no one has contacted us about the fire furnace after they sent someone to look at it and even after we went to the store. I was told someone will contact me within 48 to 72 hours and now it’s two weeks. Still nothing. Ashley furniture is a very big company and they are sending defective items to customers know they are defective and when you try to get help you are being sent around the corner.
This place is a disaster. It took 4 attempts spanning 70 days to deliver everything that we ordered. The installers damaged about 1out 3 items. The quality of the furniture is terrible, most of it is particle board and super flimsy. If you need to spend double the price to get your furniture from somewhere else, please do it and don't make the same mistake we did.
Pam was super helpful! Highly recommend working with her!
Ashley's furniture is quick at taking your money. I have a refund pending in which nobody wants to help process the refund. Nobody answers the phone. They keep passing the buck. The corporate office only has a voice mail line. Im so upset.