Ashley HomeStore Reno, NV 89502

Ashley HomeStore Reno, NV


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Customer Reviews
3.6 Star Star Star Star
(887 reviews)
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We went to Ashley Furniture approximately two weeks after a disastrous flood at their location. Other than no carpets on the floors and repairs taking place the sales area was set up beautifully and the staff was very cordial. Samuel greeted us and showed us the style of furniture we were looking for. We told him that we had a couple of other places to look at before we decided. We returned to Ashley two days later and Samuel recognized us and greeted us. We purchased the living room furniture that we had seen and set up delivery. When the furniture was delivered, wrapped and protected until set up in our living room, by two very nice gentlemen,our dream room was completed. We would return to Ashley without a second thought in the future. Thank you, Samuel.

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Ron Wheeler is excellent. Purchased and mattress and bunkie board from Ashley this week and was blown away at his customer service. When we walked in he treated us like old friends from the first second! Great salesman.

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Everything happened as we were told, they called several times to confirm the delivery and to ask how the experience was. All our expectations were met and we had no issues what so ever, which was a nice surprise. I would buy from them again.

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I ordered multiple items totaling over $15,000 over the phone. The items arrived as scheduled and look great. My sales person, Richard Baldwin, went over and above my expectations, helping me on his days off, after school, and after hours. The quality is great and the experience was smooth. I will order again from Ashley.

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Got a beautiful bedroom set. Just waiting for it to be delivered. Great customer service.

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This is my second time purchasing at Ashley and they are great at customer service

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Very good customer service. The salesman was knowledgeable, friendly. We're very happy with the love seat we purchased. The only problem was a 2-week delivery delay; somewhat disappointing but not a deal breaker. Would do biz again, however.

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Love this place and had no problem helping me with my questions....💘

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Are salesman was good, but after that it went down hill. It took two months to get stuff then it still was wrong and took another two weeks to get it right. Now the cushons are coming apart in two months old!! Never again!!!!

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Good selection for traditional taste, little to know modern furniture. I special order a piece of furniture, the office forgot to call me to schedule the delivery.

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If you don't have a lot of money, they'll treat you like it.

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While the sales staff was very helpful the delivery activity was a -1. Specific directions were given for my home location, only 1 miles across the Nevada-California state line. I spoke by phone with the delivery driver and he said he saw the location on his GPS and was on his way. I then drove out to the Highway to meet them and they never showed up. I tried calling the driver back on the phone number he had called me, no answer and the message mailbox was full.....no communication. I then had to call the Reno store and spoke with the store manager and then finally the furniture was delivered the next day....one day wasted waiting.

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I was there today and they kept me waiting for 2 hours to do paper work. After 2 hours they said they could not give me at the price we agreed originally. After two hours. They acted as if that was my fault. Here is my question to you, I can understand, the sales person was new, but why was he there without proper training? The sales person went to get help from Larry twice (store MANAGER) why Larry did not catch the mistake both time? The Lady Manager as well as Larry were blaming to the sales person. On top of that WHY we were the one who got suffered from it? Why they did not try to work something else rather than rudely telling me that it was sales person’s fault. Did my time don’t have any value? Thanks again for reading my concern. I will definably going to social media with this issue and won’t recommend anybody to Ashely Furniture.

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Horrible serviceWe tried to purchase a chair in green. The sales person told us it would fit in the car and that we would get green. On the invoice he messed up and ordered brown. When we asked for a receipt with the correct color we had to hassle with him to finally get him to be held accountable and correct his mistake. 2 weeks later we go to pick up the chair and....it's brown. It also doesn't fit in the car. After going back to the store to get the issue resolved the sales associate kept changing his story to hide his mistake and the girl at the counter was rude as well. This place is full of incompetent people will few skills

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My sister-in-law and I went to look at furniture yesterday afternoon. After driving 45 minutes from Minden we arrived only to be greeted by a stalker masquerading as a furniture salesperson. This woman refused to allow us to peruse the store alone even after being told that we did not want to be followed. After about 15 minutes of this we left and took our business elsewhere. Unbelievable.

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Absolute crooks. Do not take their word for anything they say. Make sure to read the fine print as they will lie to you to make a sale. They are very disrespectful and insulting when trying to talk to them especially their manager. Avoid this store at all costs.

Star

Absolute crooks. Do not take their word for anything they say. Make sure to read the fine print as they will lie to you to make a sale. They are very disrespectful and insulting when trying to talk to them especially their manager. Avoid this store at all costs.

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