Ashley Store | Reno, NV 89502

Came in on a whim looking to replace a 2 year old sectional that just did not work out as well as I had hoped. Nick immediately took me to the sectional I had been eyeballing on line and very professionally explained the Ashley difference when it came to servicing the client post sale, especially with any coverage issues. We made the deal happen and I was on my way. Lo and behold once getting home and taping out the area (yeah...I'm that guy) I determined I wanted to mirror image the configuration I ordered. Worrying all night that this would be a huge fiasco, I walked into the store the following morning with doubt weighing heavily on my mind. Nope, one of the managers (pretty sure it was David, I failed to get his name again as my brain was mush) handled MY goof up expeditiously without a shred of frustration during the process. Yesterday's original transaction was great, today solidified that Ashley in Reno is there for the client (the client is NOT always right) and further cemented the fact I made the right choice. Shop with confidence at this location!

Andy C. was so attentive to our needs and provided wonderful tips to help us decide on our couch! Highly recommend

Frank helped us as soon as we walked in and was quick with getting what we wanted ordered. Didn't feel pressured at all.

I came in to get a mattress and was helped right away. They had a variety of options in my price range. Nick and David helped me and made the process really easy for me. Gave me pointers on what is more beneficial for my sleeping type. The whole process was very great from the moment I walked in. I ended up getting a mattress and they even suggested pillows and covers to make sure my mattress stays in good condition. Definitely recommend going here for furniture. Not only do they have good stuff but they also have good deals.

(Translated by Google) Carlos was very helpful and always had the best attitude to help, thank you (Original) Carlos fue de mucha ayuda y con la mejor actitud siempre de ayudar gracias

We purchased a beautiful sectional that due to our own miscalculations, didn't fit correctly in the room. Fortunately, store manager, David was able to switch out the two end pieces so that the long piece didn't cut into the middle of our fire place.It's a huge relief for us, looks beautiful, and is so comfortable!!!

Horrible service from their delivery people, and the sales person we worked with lied to us. AVOID AT ALL COSTS

AJ was very helpful and delightful to work with. He handled everything i needed in good time. A great experience

Perfect, so far?

My mom & I were shopping for a recliner & AJ really went the distance to find exactly what we wanted. We were happy with his service to us. We ended up buying 2 recliners.

My husband and I came in looking for a sectional couch set and this was the first store we went into to gather information. As soon as we walked in we were greeted by Andy and the layout of the store was explained to us. Andy showed us how to read and interpret the specifications sheets for every living room display. We were able to go around the store on our own, but Andy would check-in with us from time to time. We went to a few other furniture stores in Reno, but we either received no service or the furniture was way out of our budget. Ashley Home Furnishings was on budget and provided us the guest experience that we appreciate. We came back to Ashley Home Furnishings to make our purchase for the perfect sectional and ottoman for our needs. Andy wasn’t there, but another gentleman (sorry for not remembering his name) was able to complete the order with ease. He made sure that we understood the entire process and gave us all of our options before completing the sale. He also assured us that Andy would receive the credit towards assisting us with the purchase. All-in-all, it was a wonderful experience and we will recommend others to go to Ashley’s for any new furniture.

We came to this store because of the good reviews that we researched. Well, our experience thus far has not been great. Our deliveries are partial, the beds in the store is NOT the same as delivered! We have a loveseat that arrived two weeks ago, but the loveseat still hasn't arrived. We have a bed that doesn't adjustable platform, but it was together in the warehouse. We can't get answers, whenever they do answer the phone. The salesman and manager gave us their number, but never answers the phone when we attempt to call them. Then we have an upcoming payment that's due, and haven't even received all of what we purchased! Terrible way of doing business Ashley store. To think that we were searching for more items from this store is illogical. Lessoned learned!

AJ is a true & excellent rep for Ashley. He not only is very knowledgeable, but also a pleasant person. He guided me thru all the paper work that was required, as well as answering any questions I had. All in all, my Ashley visit was very smooth.

This store is a nightmare. I’ve already had one bad experience but gave it another chance and they’re still the worst. Delivery was scheduled and they moved it without notifying me. Then they had my order shipped to the store and said I was in charge of figuring out how to pick it up. I said multiple times that I don’t have a trailer and to keep the next delivery date…They said they’d look into it but now I can’t get a hold of anyone. They never answer the phone— I’ve been calling repeatedly for 6 days. Funny how they take your money but don’t actually deliver the product. Should have never gave them a second chance

I went to Ashley furniture on moana today I was greeted by Andy at the door I was in and out in 20 minutes good job Andy

This place has terrible customer service . Bought a rug in store and 3 weeks later it still did not ship . Kept following up , it was sent to wrong address . When they finally did give us a new ship date they cancled it and pushed it back two weeks . We still have not received the rug ... Do not shop here

Have been calling the Reno store for two days, a total of 15 calls and letting the phone ring until it stops on it own. NO ANSWER. I strongly question Ashley’s commitment to customer service.

I bough several pieces from them, the dinning room chairs and bench fall apart and Ashley says that swiveling is normal. My family and guest have fallen from the chairs several instances and this is normal for them. Save some time and money and get your furnitures somewhere else, my warranty does not cover any of this damages why idk, trash furniture that’s what it is. Edit: Furniture is not covered my the manufacturer warranty even though the chairs don’t work and people have fallen, never buy furniture from here

Andy was a great help, showed where recliners were, how the pricing was, let me look without following me around, explained the 5 year plan, delivery, etc. He was easy going, very professional. I am happy with purchase!

Went into the store looking for a new recliner. Found one within 15 minutes that was on sale. Did paperwork with Linda and out of store. Great experience.

They didn’t answer their phones and I was told the store had what I needed on the online chat. So I drove from truckee to pick it up Unfortunately they only deliver and count meet urgent need for replacement for an incoming guest. I would have bought a show room model at that point. Not really impressed with the customer service. Just understand this is more a showroom and sakes center

Warning. The furniture smells like a toxic soup of chemicals...good luck getting a response from the local store. Their movers put a stain in my carpet, said they would cover the cost to clean it, but after I paid over $200 to get it cleaned, they are ghosting me now. I emailed, texted and called asking for a refund and to return the furniture, as it was causing serious reactions like sore through, eyes and headaches, but no one would get back to me. Very dissapointed in my investment.

Great experience!!!!

Austin W helped us and was super friendly and helpful.

Ana was great to work with! She was patient, attentive and took her time to find me the best deals. I’m so happy with the furniture she found me.

Salesperson Jody was all about what she liked and thought was the best mattress, if course the most expensive, there were several questions she couldn't answer or explain. Hard pass an the entire experience.

Made a purchase in store with an associate for over 5 thousand dollars. Scheduled my items for delivery about a week later. When my items arrived, I noticed the accent cabinent that I paid over a thousand dollars for was damaged. I immediately reported it to Ashley and was met with an offer for an even exchange. A couple weeks later, I recieved the replacement which was in even worse condition than my original cabinet so I refused the delivery. We made another order for an even exchange and same story. The delivery men informed me these cabinents come pre built and so they will probably all be the exact same. After 4 attempted cabinent deliveries and me changing my work schedule to be available on random days, I had enough. I reached out to the store as well as the sales associate who assisted me and requested a credit to keep the item damaged. It took WEEKS to get an answer. I then recieved a voicemail offering a puny $150 on a cabinent 9 times that price! I have now been calling back for weeks and weeks to discuss this offer further and see if we can come to a better agreement but the store either does not answer or when they do - managment/those who can assist are never available. I'm requesting Ashley contact me and provide a credit of atleast $350. I believe this is reasonable to keep a damaged item that is half it's value now. Also reasonable as I spent over $5k!! Otherwise Ashely will have to take the item back and (hopefully) resell it at an even bigger discount than this. I do not like a single other accent cabinent that Ashley furniture is offering so a credit or a return is the only options for me.

Great experience. Jerry our sales associate was wonderful, helpful and not pushy. She stayed around for questions but didn't hover making you feel uncomfortable or rushed. We had a great experience and will shop again there for our next home furnishings and ask for Jerry.

Raja was incredibly helpful. I got exactly what I was looking for and got out the door. I will be back.

Jodi was great with her help

Had a very poor experience purchasing a bed frame and mattress from this store. We worked with the salesman named Raja (on the receipt his name is Karan). We were pretty clear in our requirement for a FIRM mattress. We sampled 7 different FIRM mattresses before deciding on one. The bed frame and mattress were delivered Feb 3rd. The delivery crew did a shoddy job assembling the frame. One of the legs is crooked and the headboard feels loose and creaks like hell when you put any kind of weight on it. We noticed the mattress felt soft but attributed it to adding the pillowtop option. A month goes by, we had a baby, spent a lot of time in the hospital so not much time sleeping on the bed. But we notice our backs are killing us so we go back to the store and analyzing the receipt codes, we realize Raja sold us the SOFT setting on the mattress, the exact opposite of what we wanted. I tried to call him because he provided a personal line, left a message, never got an answer back. Went back to the store and he seemed to avert his eyes and pretend not to remember us. We had to go into the store to talk to a human being because their customer service line is absolute garbage and will keep looping you through different menu options and eventually hang up on you. The customer service representative was nice enough and created a case number for us but we were told we needed managerial approval. It's now been over two months of waiting for this approval. We have checked in over and over again only to be told this manager is "hard to get a hold of" We are having to accept that we wasted 1500 dollars on a mattress that we didn't want. Ashley's has taken no accountability for their actions and doesn't seem to stand behind their products. We should have gone to another store with better return/exchange policies. Hopefully you don't make the same mistake. Other places let you try out your mattress for 100 days, Do that instead.

Anthony my sales person was amazing!

Pleasantly surprised. Salesperson were not pushy at all. We worked with Sean and he was very kind and patient. We found exactly what we needed and the ordering and payment process was seamless and easy.

(Translated by Google) Excellent place with very good offers and affordable prices on furniture (Original) Excelente lugar con muy buenas ofertas y precios asequibles en muebles

Not satisfied with the service, it was supposed to be deliver on 4/25, they reschedule 5/2 due not having the furniture in warehouse, they came 5/9 and called the day before saying everything was fine. Came to my house missing furniture and when they set the bedroom frame I told them it didn't look right, told me to call costumer service which I did and they weren't helpful, told me on the phone there was nothing that they can do because I bought it in store, when turning to the technician they have left without notice, I'm not sure what to, is a really unpleasant experience they lied and make an awful installment and no one seems to help. I hope you don't have to live the experience that I'm going through

Chris did an amazing job. Talk about knowing your craft! He explained everything so well and in full detail. I feel that he really made our visit an actual EXPERIENCE! Purchasing a new mattress felt so easy and we were able to make an informed and confident choice with his help. He was very personable and made trying every mattress comfortable! Thanks so much Chris, keep up the good work 👍

Do not use this store they don’t call you back or care to get your issue resolved. I purchased a couch in march was told it would be delivered in April paid extra for delivery since I’m in a rural area got a call the night before delivery saying couch was damaged and wouldn’t be delivered to call Reno store. It’s now May and I still don’t have a couch the store doesn’t call you back when they say and doesn’t care cause they already have your money.

I purchased a bed from Ashley. I really disappointed with the purchase. I called there technician came out measured the bed it doesn’t qualify for replacement. The bed was not even 30 days old and it’s concave in the middle. There is a 1/2 inch dish in the middle. The customer service representative is rude and condescending. Talks down to you and in circles. I will not be buying anything from Ashley Furniture again. Plus I will be sharing my experience with anyone that will listen. Completely dissatisfied with Ashley Furniture. Today is 5-8-24 Still no call for the store manager. I asked the customer service representative to have the manager call me to discuss my issue. There is no customer service after the sale.

The sales staff was very knowledgeable and helpful. It was a pleasure working with him.

I was in Ashley today, Carmen Pueblo helped me and she was very kind and helping and I liked her. She has very good customer service.

100% Execelt Job

Great selection and well laid out. Raja was an excellent associate and helped with the process of getting everything I needed.

Austin was a great help

Always friendly, always have smiles and the atmosphere is great and an amazing variety of beds and mattresses.

Wonderful selection and the sale associate was very patient and friendly.

Jodie was so amazing in helping us find our new couch! Thanks Jodie!!

No thanks. Edited: The Thanks for your feedback response and request to email customer service is for optics only. FYI, I emailed, no response. A missed opportunity to keep a customer. Ashley's wont help after 72 hours, Good Quality Bed and Furniture Set, Part of the set, the dresser is white, the rest is light gray, it was a mistake, they were all supposed to match, the dresser doesn't match the night stands, bed or larger dresser, customer service wouldn't allow us to swap dresser to match the set it as after 72 hours and because we didn't buy their protection plan. I'm color blind and didn't notice at delivery, delivery team didn't say anything. This was reported a week later which is too late. Next time I will go to Costco.

Literally, everything you want from this store can be found online for half the price. Same exact item! They are just middle manning. Save yourself some money and look online. Found the lindyn couch we bought through ashley for 3600, online for 1900.. same couch.

Walked in, the guy at the door was extremely rude to my fiancé so we left.

We have shopped several times at Ashley home stores and we’re always happy with the experience and purchases. Highly recommend!

Salesman was very knowledgeable professional, nice and extremely helpful. Took the time to interact with my young daughter making her smile :) Overall very pleasant experience

Raja was great! We are super excited fro our new couch.

Representatives are amazing and caring! Go above and beyond to service you and give you the best price

Anders was helpful, professional, kind, and knowledgeable. Their furniture selection is diverse and shopping was easy. David and Anne were also kind and professional. Thank you all, for a great shopping experience!

Raj was awesome to work with!!

Store was clean, well organized, and staff was not only friendly and funny, but knowledgeable. Carlos was super great!

They delivered a damaged sofa so I requested a replacement sofa. I just received email they are mailing me a replacement part - so I paid a lot of money for a refurbished sofa! The customer service line is a complete joke all you get is the runaround.

AJ was great! Super helpful but not pushy.

Purchased a couch and recliner on 12/31/23. Today's date is 2/29/24 I had a delivery date of 2/8/24 but the order for delivery wasn't complete. It was missing the recliner which was still on backorder. I didn't want a partial delivery in case the recliner doesn't come through. I have a new delivery date of 3/16/24 I'm doubtful that order will be complete either. Customer service is terrible You can't get anyone on the phone. You have to drive there to get anything accomplished. Why does it take so long to get an order delivered? Either they have it or they dont. I found the same exact couch and recliner elsewhere for 800 dollars cheaper than I spent with Ashley and they could deliver in 5 days. I would like to update my feedback of Ashley Funiture. The last date I mentioned of 3/16/25 also didn't see a delivery of my furniture. At this point I went to Ashley customer service and asked them if I was ever going to see my furniture. I was given yet another delivery date of 4/3/24. I also told them I wouldn't accept the delivery if it wasn't complete and included the rocker recliner. I wasn't mad, what's the worst that could happen? I'd get my money back after waiting 4 months and 4 delivery date changes. Two days before my delivery I went back to customer service to ask if I was actually going to see my furniture. I was assured I would. I think I was the first delivery of the day. After 4 months and three days I finally had my furniture. The delivery guys were great. At no point during this whole ordeal did I get angry or threaten to cancel my order. I was patient and nice to them and for that I got 150 dollars refunded for my trouble. I love my new furniture. It's perfect I couldn't be happier. Its finally over. No more waiting. Thank you Ashley for the long awaited furniture. I have upgraded from 1 star to 3 stars.

This is the worst customer service I have EVER experienced. They take your $ then NEVER answer their phone. I have been hung up on 3 times today trying to reach ANYONE regarding my delivery tomorrow. It just rings and rings then hangs up. They were supposed to contact me with a time...no call, no notice. NO time! But they have my $. I am forced to now drive across town to this store and I will cancel the delivery all together.

Spent an hour and got our couch and mattress. Shout out to Cody and Anthony V for making it happen!!

Courteous and efficient service. Was in an out in no time.

We picked out a sofa that we loved during the Presidents’ Day weekend. We then went home to compare prices online. Ashley Home Store in Reno beat all online prices, so we called our salesman and ordered it through him. It was delivered in 5 days. Delivery was on time and easy. We had a very good experience with the purchase.

Very helpful and knowledgeable employees

Nick provided excellent service

Carlos was absolutely amazing! Walked us through the floor and helped us select exactly what furniture we wanted in no time at all.

Terrible customer service! I was delivered the wrong furniture. Told the delivery driver it was wrong yet they left it and would not return it. 5 days later I can not get a response from anyone and they refuse to put me in contact with management. There is still no plan to get the issue fixed and I have no couch and the wrong Furniture still in the boxes in my garage.

We were met at the door by Anders and asked if we needed help. We told him we were looking for some bar stools. He took us over to that section of the store and we found exactly what we were looking for. Anders was friendly , very helpful and we are very satisfied by the purchase.

Great variety of furniture to choose from, helpful sales person, great delivery and set up. Love our new couch, very pleased.

Austin was the BEST. He was able to price match a sofa for us when a few days earlier a female assistant so we can't. I'll only deal with Austin on all future purchases. Bobbi

The delivery sucks they change me the date 4 times i had to ask for 2 days off 2 times at my work for nothing when i went to the store to ask i saw an other person with the same problem at the end they end maked delivery 4 weeks late

The customer service in Ashley store is great! Communication with everyone is great!

We had a great shopping experience at this store and especially with Teri who went over and above to help us with our purchase. We went to many (10+) other furniture stores along the way and came back to and purchased from Ashley because of Teri and the selection options and pricing. Our furniture will arrive in 2 weeks. We're very hopeful that it will be perfect for us.

Great place..AJ is the best Salesman...

I am very disappointed in the customer service. March of 2022 we bought a whole living room set and a dining room set. 1/2 was delivered and the other half took 3 months to get to us. Once delivered, they put together the furniture so poorly that my husband had to fix it. A few weeks ago we reached out because the zipper on the middle cushion on our couch became detached. Like it wasn’t sewn on properly. All of the stuffing came out! We reached out to customer service and we were told that the EXTRA $650 that we paid for the extended warranty didn’t cover that, but they would give us information on where to find someone to pay to have it fixed. I am very disappointed with the outcome of this. Basically all warranty $$ is just something else for them to collect and not follow through on.

Delivery is longer than we wanted.

Nick was very friendly, funny, and patient while we shopped. He worked with us and got us a wonderful quality bedroom set.

Stopped in looking for some new pieces to furnish our new home but unfortunately felt very uncomfortable the entire time. Jodie, the sales associate just followed us around the entire time making it feel extremely awkward! We let her know if we had any questions or were interested in anything we would come to her but she continued to follow us, didn’t smile, and was not very friendly. The whole experience was just uninviting and uncomfortable. We ended up going to RC Willeys and had the total opposite experience and found exactly what we were looking for.

Should have read the warranty terms before the purchase and should have the avoided the misleading words from the sellers at store ending up purchasing useless warranty.

Austin was knowledgeable and helpful! Can't wait for everything to arrive.

The salesman walked fast and talked fast. He was bored. I didn't feel like he cared what we were looking for. The showroom was nice and clean. We have bought most furniture here because of the great salesman and prices but think we might look somewhere else this time. Looking to change my living room and dining table.

Carlos was very helpful and friendly.

Carlos did a great job working with us. He was pleasant and did not force us buy anything. He patience was appreciated.

Carlos did a great job with my purchase. Good sense of humor.

We went to just look at couches. Went to two competitors then came to Ashley's in Reno. Mind you were just looking. Then AJ approached us and a full living room later we didn't have to go anywhere else. We purchased a couch, love seat, recliner, end tables and a coffee table. AJ was an excellent salesman, not pushy, but persistent enough that we didn't have to looking for him. This was our first purchase at Ashley, we will be back to see AJ.

The store is absolutely ridiculous trying to call them . They never answer the phone and it always says that they are closed during open hours. The stupid virtual assistant is a pain in the a$$ to get through to anyone. I have been trying to get a refund on an item that has been discontinued and no one is able or answers to get this done. Filing a complaint with bbb and consumer affairs because they took money from me and haven't refunded it or will. Last time I will do business with them

I went in with the numbers of what I wanted and Carlos helped me order what I wanted.

Anthony was very helpful.

Corey and Anthony were wonderful. Anthony explained everything well. He did not rush me to buy anything. He is kind and hard working .he answered all of my questions without getting irritated.keep up the good work 👍

HORRIBLE!!! Never got my delivery as promised because they forgot to load them on the truck. Now they’re telling me I have to wait another week & I ordered them a week ago. I got the run around on the phone…HORRIBLE customer service! I’ll never go to Ashley again! I’ll be going to Macy’s for sure! I’d rather pay a little more & get excellent customer service. As a matter of fact I’m headed there now along with Lovesac to get the rest of my things.

Our salesperson, Chase was outstanding. Very positive experience. Thank you!

We needed a couch and chair. The salesperson was direct with us and we were in an out in about an hour with a new couch and chair. it arrived on time and they set it up for us. They were nice with the installation too.

Deliver on the date that was planned and the delivery guys were really careful with my furniture clean and respectful they assembled my kitchen table set nicely with care

Although, I found the sofa that suited my need's, the store is very generic and not appealing at all. It appear's to solicit a basic contemporary style market, therefore, not providing any tradidional style's all. There's very little colorful artwork on the wall's and the customer checkout area is very bland.

AJ was cool to work with. Made it quick and easy with no in your face or over the top “typical” salesman tactics. Would recommend him to help you out.

Anthony was professional, helpful, and an absolute pleasure to work with. I would definitely recommend him as a furniture sales person at Ashley Home Furniture in Reno!

Ashley of Reno was great to work with. They helped us find a couch that met what we were looking for at a reasonable cost.

we love this store bought furniture there SHAN AND Dave were just wonderful love these guys

Terri B. Was very knowledgeable, friendly, and helpful. She showed us a variety of pieces until we found what we were looking for. We really didn’t know until we had the chance to compare. Terri should get a raise!!

Friendly expensive and not much choice in variation of furniture.

We went to the store in Reno first Sean was really friendly.But when we had some questions we noticed Sean and the other employees were standing around and not helping anybody. So I went up to him and told him we had some questions. He answered a question then looked down at his phone and started playing with it. I guess we weren't buying high end furniture so weren't important. Never going back. We will buy are furniture some where else.Where we be treaded better.

Carlos took care of us and was patient with us and our children. He helped us come up with the best deal. We really appreciated his holiday spirit with his ugly cat sweater. Thank you Carlos. We will come back for future furniture needs!

Came to store to look around ,nothing in particular, but we liked a table so much so we bought it right away. I sold my old table I rescheduled an event party I had planned for today since it's my delivery date ,now it's saying error in the tracking number at the exact time my order should be delivered. I heard a voicemail saying my order was pushed back??? And now I'm without table for my event and lost a day of work for this delivery I called many times to the store and they told me something different. I called the sales representative directly,I called the number that left me a voicemail (no answer).. the delivery said 4 stops away to make it even worst .now it saying delivery not found very unprofessional, I payed set up and delivery for this . Also I confirm the deliver so many times ,like if they wanted me to re scheduled or miss my delivery.

Carlos is the beez neez. Thanks for always being so helpful, the process the finance the furniture was painless.

Just bought a couch from Carlos. Great guy! Carlos was able to answer all our questions and made our purchase super easy. Go see Carlos at Ashley!

Carlos is personable and helpful, go talk to him for an enjoyable shopping experience.

Told item is in stock, called at 6pm the night before delivery stating don't have it in stock. Unable to get a hold of anyone, had to go in store, told will deliver in a week, still not in stock. Unable to help or offer any sort of solution since we got rid of the old couch day before delivery.

Carlos took care of what we needed. Was patient while I walked around and called people for their opinion. Would recommend.

Super grateful for all the help Carlos gave us in finding our first couch! Clean store, friendly and personable service. We’ll be back!

Carlos was great to deal with

Looking for a couch and recliner. The sales person was Austin who hooked me on Ashley's products. He was very informative and his knowledge of products helped us pick the right couch and chair. Talk to Austin in the Reno store. Great experience.

I always have a great experience at Ashley Home Furniture. Exceptional customer service and beautiful furniture. The two gentlemen that assisted me today went above and beyond. Thank you.

I recommend that you check the prices online before purchasing in store. We went in to look at tables last night and found one we wanted to purchase. The sales associate told us they were able to take $100 off of shipping costs, and the final cost would be around $1.6k for the dining set. We weren’t ready to pull the trigger on the purchase and the sales associate started to become more pushy telling us that we absolutely got the best price that they can give. This was simply not true as we went onto the Ashley website and purchased the dining set for $1.3k. Saved $300 by going online! I understand the sales associates make commission but this isn’t the first pushy experience we’ve had at Ashley and the dishonesty is really obvious with a quick look on the website.

This is my 2nd buy from Ashley. It's always a could decision!

AJ, Awesome Attention! really helpfully of what we wanted to buy

AJ was super helpful in assisting my husband and I in purchasing multiple pieces of furniture. He was friendly, efficient, and accommodating and answered all of our many questions. 10/10 would recommend.

Had a great experience working with Carlos. We came in for a dining set and ended up finding everything we needed for our living room as well. He was very helpful and would definitely recommend shopping with him!

Sales rep did a great job. It's the service after the sale that is the issue. They won't answer the phone and their chat assistant is garbage. I gave 2 stars since the rep was cool. Otherwise it would have been a 1 star review.

AJ at the Reno showroom was delightfully accommodating, took notice of my interest and needs and followed up with suggestions that might meet my needs. Sweet and very engaging sales person.

Frank was very friendly, but overly overwhelmed with too many customers for one person to give personal attention to too each customer. I love the Ballister stand -up recliner I purchased. I also purchased an end table. I was told it would come already assembled. It did not come assembled. Please let people know that it comes in a kit to be assembled. It isn't something that a 80 year old woman can manage.

This was my second purchase. My sofa and couch are perfect. The TV stand was very damaged so I refused this piece. Customer service is horrible. I still have no delivery date for this item despite calling. The staff at the store in Reno were great. Carlos was very helpful in assisting us in finding the best items for our new home.

He was kind and nice and kind

Thank you AJ for your patience and having excellent customer service 🙌

Carlos is awesome I wasn't sure what to get and he helped me and my family out. Will for sure be back to get much more!

Great customer service got just what I was looking for.

My name is actually Tammy and I made a purchase today of a sofa sleeper. Frank was my salesman and did an amazing, professional job helping me. It was effortless on my part. Thank you Frank and Ashley Furniture in Reno.

Carlos was extremely professional I came in after a long day looking like a bum and he took me in with out any judgement was highly professional and super helpful and out of his way, our money was well spent our first time buying ew furniture and we are very pleased.

Carlos was awesome!! Very knowledgeable and helpful!!!

Carlos was really nice and helpful.

we did a quick bathroom Stopped and walked out with a new dinning table! Carlos was so helpful and informed us of the holiday specials! Great sale they have going on!

First time buying furniture at Ashley furniture store, and AJ was the best. He was really patient and respectful:) great service 5 stars

Perfect so far. Terri, the salesperson, was very helpful and cordial. A pleasant experience. Hopefully the delivery will go as well.

Went and told them I wanted exact couch from the displays told us gonna get that paid for one the. When they showed up it was missing a piece I checked the receipt and they didn’t ad everything I do not recommend

Easy...pressure free experience..

Thank you AJ! He was so helpful and knowledgeable! He made the process super easy and comfortable. We appreciate him!

Had a great experience at this location. Kevin was awesome, very knowledgeable and made the buying experience great all around. They have GREAT deals too!! Definitely would visit again.

The customer service from Kevin made our experience of furniture shopping interesting as he is knowledgeable of every corner of the store. If you are looking for someone to help, just ask for Kevin. He works his magic in getting you a discount and make sure you get all the deliveries sorted easily. He helped us find everything we were looking for and provided every detailed information needed to make us make our mind about the different products. Thank you Ashley store and specially Kevin!

Carlos was amazing! Great customer service!

Kevin was a great help to pick out the perfect mattress, dining table, and recliner. All perfect additions to my families home.

Got a bed Carlos, he was great to work with, awesome guy

We are moving to Reno from out of state and needed bedroom furniture for our new home. Jennifer from the Reno store worked with us over the phone and made it so easy! We were able to order our furniture, arrange for delivery and pay for everything...it was fantastic! Jennifer went above and beyond to help us. Now we won't have to sleep on the floor when we move in! Thank you Jennifer and team!

We came in and found a set on clearance and I was able to get a Pod over and I was told they had people to load it in the Pod and take it to their storage service for a week. When we opened it up they only had a sectional and my receipt said I was supposed get a coffee table that had a lift top and two end tables. I spent hours trying to get someone on the phone in the Reno office to no luck and your 800 numbers said they couldn’t get them on the phone and she couldn leave a message but it would be quicker to go to the store. Luckily we were in Sparks and it was a quick ride so we went to where it was and apparently they had sold them after we made our purchase and we spoke to a very angry supervisor because I had proof of purchase so he had to pull full from a new stock and get them delivered with no charge. They are delivering these items on Oct 14th so there is more time to screw up

Anthony made my shopping experience wonderful. He was attentive and listened to my needs. It was a pleasure to work with him. More stores need employees like Anthony.

Carlson was super helpful and patient.

Carlos was amazing!! I bought two dressers!!

Carlos was was an awesome help

This place has went down hill these past years tried to order a simple couch set at the store the guy helping me kept leaving us to help other customers so we left and went online that wasn't any better Ashley rescheduled are delivery 4 times pushing it out almost 3 months from when we ordered making us just cancel the order

The customer service from Terry made our furniture shopping experience truly enjoyable. They were knowledgeable, patient, and eager to assist. They guided us through options, helping us find the perfect table and couch for our home. Kudos for their professionalism and commitment to customer satisfaction. A delightful shopping experience from start to finish!

Carlos is awesome. He helped us find my perfect recliner. Very helpful and friendly. Highly recommend.

AJ did a Great job lots of patience!!

I never went here

We went to the Ashley store in Reno to find a bedroom set for our son. We purchased an awesome bedroom set our son picked out and it was an easy process. A.J. Assisted and was very friendly and patient even though we were undecided on delivery date and if we wanted the set up or not. AJ was truly fantastic and we appreciate the time he took to help us come to a final decision.

Everyone at this store is super friendly and helpful even the delivery men were awesome setting up our furniture! It was our first time ever shopping there and we will definitely be back.

Ask for Carlos. Great help and very knowledgeable

Carlos was amazing with his customer service

Carlos was knowledgeable and helpful making the process of buying a new couch easy.

Very helpful and patient staff . Was in store 30 min and looked at several options, found what I wanted, checked out and on my way

Frank was great to work with, professional, and consistent, let my wife and I look around,then when needed, he would fill us in on details and otherer pieces like them in the store.

Carlos was great, easy to work with and got me what I needed fast.

Go see Austin for all your furniture needs. Free delivery, setup, and trash removal.

The Sales Rep, Frank, was great. The price was reasonable and love seat I purchased was good quality.

The guy that helped me, AJ was of great help! Look forward to doing more business in the future.

Not a customer friendly company All sales are final and everything requires delivery. So all purchases are actually a minimum of $40 extra. Customers cannot pickup their own purchases. I will not ever shop here again. I will go to company’s with better policies such as amazon.

Carlos was awesome. Great experience buying a recliner for my dad.

AJ was super helpful with making our couch selection!

AJ was incredibly helpful with selection. Would recommend him to anyone looking to buy a living room set!

Annee at guest services was an amazing help! Made the experience nice and easy.

Terri help me grab a beautiful couch

Annee help us with are sofa and dining table we love it. Annee had great customer service. I will definitely shop at Ashley furniture store again.

I recently bought a sectional set and a lady by the name of Diana Gutierrez helped me out. She was so professional and helped me find exactly what I wanted. I will definitely be back thanks to Diana

Wow , I am left speechless about this place. I bought a new king size bed and a young beautiful lady by the name Diana Gutierrez helped me choose it out. She was very helpful and very knowledgeable. Thank you Diana

Very friendly and Kevin was super professional and answered all my questions. Highly recommend

I love this place! They have the best service in Reno. Carlos bent over backwards to help find me the recliner I was looking for. I will keep coming back for this kind of service

My husband and I went into Ashley to ask questions about their financing programs/terms. I was greeted by Diana at the customer service desk, she explained in detail the 3 options they offered. Diana was very patient with my many questions and we had some good laughs as well. She definitely knows how to sell the best option to fit anyone’s needs. It’s too bad she doesn’t get commission on sales. Thank you Diana for making our experience a good one.

Carlos was the best to deal with at Ashley’s in Reno! Found just the right end tables at the right price!

Excellent customer service by Frank. Friendly and knowledgeable.

Kevin who assisted us is efficient, friendly and willing to assist. It was a smooth transaction. Thank you!

Good experience

The sales lady that helped me was extremely helpful and kind and patient. I truly appreciated her efforts and understanding. Want to commend her for the high quality service she provided me. Truly appreciated that and recommend this store not only for the quality of the furniture, the prices but also for the high quality service I got there. Thanks a lot. Paulo

What a great experience I had I worked with Carlos he was very knowledgeable . I bought a living and dining set for my new home he was very helpful and let me have my space.👍🏼

Too bad. Great show room. But horrible high pressure sales. Came in there looking for a loft bed for my kid. And you don't have anything at all for her. Ok fair, cant have everything. Decided to look at other stuff while there. Sales person kept pushing for sales on alot of different pieces . I kept politely declining that we already bought living room furniture last year. So he recommended a recliner for football season. Again declined. He's response was " must not love my husband very much." Unacceptable.

AJ was awesome! Thank you so much!

I got help finding a dresser and nightstand in my price range. When I got the wrong receipt they apologized and gave me the correct one.

Aj was very helpful in picking out a bed set for moving.

The absolute worst furniture purchasing experience I've ever endured. I won't ever be doing business with Ashley Furniture again! All of their customer service people have such heavy accent that you can't understand 90% of what they say! Finally just canceled my order after an hour of getting the run around, 3 days after my furniture was scheduled for delivery!

AJ was super helpful and great! We will definitely return and ask for him again in the future!

Don’t believe them they are cheaters. Read before you sign properly and take a snap shot. They said us for 5 years but the end at 12 months finacianing and they charged 1200$

Aj was awesome!!!

Went in needing help getting a king bed. AJ was incredibly helpful, kind and quick. Also helped me find something within my budget that was perfect. Really great experience.

Worked with AJ. Got in and out in a couple of minutes, no hassle.

Carlos was a remarkable, well-trained professional with qualities unseen in a retail atmosphere.

Kevin was awesome, very nice guy. My mom and I came into the store for different reasons and both left happy.

Carlos was very helpful and provided great customer service.

AJ was awesome. Thanks for all the help finding exactly what we wanted!

Had a great experience with AJ.

Went in looking for a couch, Carlos Gaytan was the gentleman that helped us find the perfect piece. Can't wait for delivery.

Diana was super helpful , very professional and great customer service!

Annee was so helpful and awesome ! She helped me with everything I needed ! . She was very professional and had great customer service ! Come to her to help you with what you need to get done. she will in no time ! Anthony also was great ! He was a huge help with what I needed to look for and suggested great selections , he was very nice and had great customer service also ! I will be coming back here for all furniture I need to get In the future .

Annee was amazing! She helped us when we needed to return a nightstand. Positive attitude and great customer service!

The customer service supervisor Annee was very helpful with updating our order. Aj our sales rep was great as well.

AJ was super helpful and did a great job!

Great store and great product! The staff is always positive and uplifting.. would definitely buy here again!

Anthony and Corey we amazing to work with! I was able to be in and out quickly!

Anthony was a pleasure to with. Gave us a great price and great service. Ask for him when you’re looking for furniture!

Very helpful but not pushy!

Thank you Carlos for the 5 star customer service and helping us decide on our office space furniture. You got us to make a decision and we were in and out. Your humor was absolutely a perfect fit. Thank you! We will be back for more.

Found a recliner for a great price and was not pressured to buy

Went looking for a couch today and found one at a great price! Nick was super helpful and kind. We felt completely taken care of and it was an awesome experience. Would definitely recommend!!

Carlos was amazing! Helped us get a great deal on our coach. He was quick and straight to the point and made purchasing painless. If you go to Ashley in Reno ask for Carlos for sure!

Had a great experience at the Reno Ashley store. Carlos helped us find a new couch and was very nice

There did not appear to be anyone on the floor to help. When they finally came, they appeared irritated because I said that all I wanted was to redeem my $100 cards. I am sure they are good people, perhaps I got them at a bad time. You need more people to help with sales and to help find items. I have bought a lot of furniture from Ashley’s over the years and this experienced surprised me.

I worked with a representative named Franklin Buckner, and was extremely disappointed by the service and overall experience from him and this Ashley store. The only reason I purchased the furniture was because he told me it would arrive by July 15th. July 15th came and went, and still not furniture. When I reached out a few days later to check the status, he said, "sorry, it's not arriving until July 31st." No apology, no attempt to correct the situation. I was willing to accept even a different color or model, but that never happened. After that, I asked for a refund, and he just ignored my calls and texts instead of handling the situation. I ultimately had to call Ashley's customer service to have the refund processed. I won't be using this company for my furniture needs in the future.

The people that work here are helpful and friendly. Nick and Frank were awesome.

Carlos was great knew all the answers to the questions we asked he even said he threw all the pillows in for the couch we bought.

On time delivery and good service.

Anthony helped us out today in purchasing a couch. He was very informative and helped us in narrowing a sectional we liked. Very low pressure and hassle-free. Double checked all details and arrangements with us before finalizing. We'll see how delivery and install is. Also we'll see how well the 5 year protection is. However, I don't anticipate any issues.

Kevin Reyes was kind and professional. He was not pushy and made the process simple and easy. We bought a beautiful couch. Thank you for Kevin.

See Carlos he is helpful, patient and kind of funny 😁

Great customer service. Was working with Frank and he was off today. Carlos was a good help.

Walked in and the lady upfront was very nice. Met the sales rep, Sean knight, and then went back to look at couches. The entire time the Sean knight was definitely talking about me and my friend. The experience was very uncomfortable and because of him, I'd rather not even give him the opportunity to have my money.

Terri was an amazing sales person. She listened to what we needed and didn’t try to sell us things we didn’t want.

Had a great shopping experience with the salesman Carlos

It’s alright. I just wish they had more option for baby high chairs. But will be coming again for new furniture due to their reasonable prices.

Great service. Took the time to show several chairs and how each operated. Would certainly purchase there again.

Carlos was a great help and made my experience one of a kind and I will definitely be back again

Carlos was extremely helpful and knowledgeable of all the furniture we inquired about and was able to give us different available options to what suited us best

Stopped by the Reno Ashley Furniture to look for a specific sectional sleeper. I was greeted by Kevin a friendly and knowledgeable sales person who helped me find exactly what I was looking for. I spent time wandering through the store and found much more for our new house. Great experience and some great finds!

She is extremely nice and helpful.

St Nick was awesome! I went to 3 other stores & at first didn’t think he could help…he figured it out & found a boxed bed for me at the perfect price as I just moved into my modest apartment that day! Thanks Nick!!🥂 R/$., Chad William Michael ✌🏻

Kevin R was our sales representative. He was friendly, professional, knowledgeable and informative. We will purchase again at Ashley because of his customer service.

Sean knight was awesome he really went out of his way gave us the best deal.

Carlos was great! Very personable and friendly! He was knowledgeable about the products and was very helpful without being overbearing! Highly recommend coming in and asking for him!

Excellent service, very friendly.

Carlos was really nice and very helpful. We went in knowing what we wanted and he was able to get us that. I recommend working with Carlos, he is super friendly and very honest.

Carlos was awesome

The employees are amazing

Very good service, and a very welcoming friendliness.

Great service, nice quality furniture, very friendly people !

The most amazing experience ever Nick was very helpful and very professional

It was great customer service. And they were on time really quick and efficient! 👍🏻

The customer service at this store is laughable. I had an issue with my couch and filed a claim with the extended warranty company. The claim got approved and I am supposed to receive a new couch. I have now called my store 15 times and not a single person has answered the phone. Additionally, the chat option for Ashley is a joke. The person I spoke to told me to call the warranty company after I had already stated that they approved the claim and it was in Ashley’s hands now. After I explained this to them AND told them that representatives at my store weren’t answering they told me to try again. I’ve been on the phone going on three hours trying to get this resolved with various different customer care numbers and I keep getting transferred and told to call a different number.

We were greeted, shown the area we were interested in & said what we were specifically looking for. The salesman looked info up on his computer, talked to the row of collegues at the back of the store & then walked out of the side door with no explanation. We spent a total of 20min in the store.

Be helped by frank at Ashley’s was by far the best experience I’ve had buying furniture!!!! Highly recommend going to see him at Ashley furniture Reno.

Michelle did an excellent job. She was nice, friendly, and informative.

Carlos was very helpful when we needed to purchase a dresser and rocking chair for a nursery

Delivery made within 2 hours of 4 hour window after delay of original delivery of prior day.

David the manager and AJ were wonderful! So helpful! I would definitely recommend either of them!

Frank was awesome in helping with my purchase. I will be happy to work with him again on future purchases.

Jennifer was very helpfull. Had a great experience and left super happy with my purchase! Couldn’t have gotten anyone better to assist me and my family!:)

From my minute of arrival, salesperson Anthony V. meet me at the door. Given I am in a walker and roll, he moved things to give me plenty of room. He went OUT OF HIS WAY to let me try 8 mattresses. Then he and the GM gave me a great discount! Of all the furniture store I went to (8) in all this one was OUTSTANDING!!!

No pressure while shopping at Ashley Furniture. Sales people always friendly and there to help you find what your looking for. I've been looking for a while for a small storage chest, Teri is great!

We had a very good experience here! Carlos Gaytán was very patient and was able to answer all of our questions. My husband tends to ask a million questions and he was knowledgeable and helpful. He wasn’t following us around like other places when they watch you like a hawk. Everyone here was very nice and helpful. Carlos was able to show us what he were looking for and he gave us space and time to discuss it and decide. Will definitely be back for future purchases and hopefully soon.

Easy going and answered all questions.

Bough a bedroom set waited over a month to delivered when they finally did footboard wasn’t right now sales man won’t return my messages I called wanted to talk to a manager but they said he is to busy to talk to me called customer service as soon as their hear it was about a bad delivery they hang up on me very disappointed very upset now don’t know what to do with an incomplete bedroom set 😒

Chase and AJ were very helpful and informative with helping us dial in vouch options. Lots of great inventory available and also some good deals.

👍

Delivery guys were polite, set up was quick, nice chair

We stopped in to see if they had any Breakfast nooks. They unfortunately did not have what we were looking for. However, they did have tome Tempur-Pedic beds that we found fascinating. The lady was very helpful and did not pressure sell us. She was amazing and showed us all the features. Thier showroom floor is very clean and nicely set up as well.

Preet was awesome. Very good experience buying a new couch.

Nick was are sales rep and he was very patient with us.

Anthony was very helpful and insightful... he helped us find all the furniture for our new house... he was very enjoyable to work with and was very humorous as well... if I could give him more then 5 stars I definitely would

AJ was awesome, no pressure very patient definitely do business with him again.

Aj is fantastic! Super helpful and has a lot of patience with us being indecisive. Thank you so much!

Jenifer was super helpful, helped us immediately, she was very informative and friendly. She also got things done efficiently.

Preet was very knowledgeable and helpful. She quickly made adjustments based on our tastes and helped us find a great recliner within my needs. I can’t wait for it to be delivered! Definitely ask for Preet when you come to the store!

AJ was the nicest guy. My girlfriend and I went in, not sure what style we were looking for. AJ showed us everything and made it easier to decide right then and there what we wanted.

Didn't like being followed. Felt pressured. Still bought cause we went in with that mind set. But still very uncomfortable.

Came here in the morning and didn’t really have the best experience, but I liked the furniture so much I came back and ended up working with AJ who was absolutely amazing. He made the process quick and was very kind and patient with my questions. Totally changed my experience. Thank you AJ for all your help and for making it easy!!

👍

Recently went in to purchase a new couch for my apartment. Andrew L. was able to help me right away and walked me though the whole store letting me know about all the products that would seem like a good fit for my situation. He was very friendly and helpful, which made my shopping experience very pleasant. If I were the manager I would give him a $100 bonus on his next check please. Thank you.

I was very pleased with the customer service that Sean provided when I visited the store today. I would definitely recommend a visit to AshleyFurniture.

Andrew was incredibly helpful and patient. He spent several hours over the course of two days making sure we found what we needed. We were impressed by his professionalism and will come back to Ashley for his help with future purchases.

Michele was great

Terri and Pam were very helpful Terri took her time showing us every sectional and helping us find the one that would fit our home having 3 dogs and being comfortable at the same time we will recommend Ashley furniture to our friends and family!!

I got a table and finances it, they didn't give me enough time to pay it off so in the end i have to pocket out $300 out of a $550 table.

Pretty was fantastic helping us today! Great service.

Michelle was super helpful!

We received a thank you discount upon arrival and received excellent service from Michelle!!! Will return.

Andrew was so kind and helpful. Would definitely shop here again.

Had a fantastic time there I will be returning here for all my future home appliances needs Andrew was an exceptionally attentive and helpful staff member

Andrew was great help and very informative lovely vibes

Just bought a new Couch and Andrew was the best! Very knowledgeable and if he didn’t know he would get the answer! Thanks so much Andrew!

Andrew was very helpful with my search for a couch!

Chase Cramer gave me the most outstanding hospitality I have had in ages. I cannot simply phantom that, a young man with his, kindness and costumer service still exist. He went above and beyond for me while I was searching for a new sofa to relax on with my dogs. I did not expect to come out with such an amazing deal, or the feeling of connecting with my salesman Chase! Recommending him to every and anyone I can, let him know Hope sent you!

I went in to Ashley recently and wasn’t expecting to leave with the experience I had. Customer service blew me away! Particularly Andrew who had helped me, he was extremely knowledgeable and friendly. I was very excited but nervous picking out my furniture for my first apartment- Andrew made the whole experience super easy and fun!

Andrew was super helpful

This store has some of the greatest salesman, they provide fantastic customer service. I was assisted by Preet a very charismatic lady with a lot of knowledge, I could not decide on what to purchase, but Preet showed superior performance and stayed with me until I made up my mind. Overall super great experience, would recommend.

Andrew LaVallie from here is my go to for Reno furniture. I send all of my clients to him and he goes above and beyond constantly. I can even get in touch with him on his days off and he’s always so helpful.

Great customer service from chase !! Thank you guys !

Andrew was very respectful when i was looking for a new couch.

Andrew was very helpful and knowledgeable about the furniture my family and I were picking out

Great and helpful service from Andrew today

Great service from Andrew, was patient and helpful during my visit.

Andrew at the Reno store took care of helping me find a specific piece of furniture for my bedroom. Very kind and professional.

Andrew is really helpful. He helped resolve rescheduling the delivery of my new furniture when I was going to be out of town. I am so happy with the customer service and I love my new couch!

Andrew is a great young man. Super knowledgeable about the Tempurpedic mattress that I was interested in. I will definitely be back to purchase furniture for our new house.

Andrew is really helpful and professional. He helped me pick out a new bedroom set.

We had a great experience and a successful shopping trip with Andrews help. Looking forward to our new furniture !

Just starting to look for jew furniture. Chase was very helpful even though he knew I wasn't ready to purchase

Um, I usually love this store.. well maybe the one in Vegas. Here, the sales people need to listen..I asked for a specific brand and type of mattress. What does he show me, a foam one. After, I specifically stated I only wanted innerspring due to back issues. And yet, there was innerspring mattress right there..in front of him. Not the brand, and they didn't have anything in stock and has to be shipped from the warehouse in California for $160 🤯 to the store.. That's ridiculous their own warehouse doesn't ship to their store for free...what a joke! So, I asked where some other mattress stores were close by. And the sale guy tells me then says he has to pee. I was a little 😲 shocked. Thanks for over sharing and sucking at your job. I think they make commission, I dont know how he eats...lol

Preet was awesome and extremely helpful with everything

Chase was amazing in helping me find what I was looking for!! Ashley’s furniture is the place to go!!

Chase was amazing and very helpful

Your salesman Chase was very helpful and polite.

Great store layout lots of good quality furniture. Chase was the employee we worked with and he was very informative and helpful and it was refreshing to not feel pressured like other furniture stores.

Chase was very professional and helpful

Preet was amazing and very helpful loved her acknowledgment as soon as I walked in the door great personality

Great service. Very helpful. I’m so happy with my furniture.

Just moved to Sparks, NV, came in looking for some help. My boy Andrew took good care of me. Great customer service, awesome job working with me & my budget, definitely happy with the purchase. Smile, remember to have fun & keep it up guys. Great place to shop.

Preet was wonderful. Helpful, not pushy at all. I would return because of her.

AJ provided me with excellent customer service. New in town and furnishing an apartment on a deadline. He met all my requests and in two days I will have a furnished space. Go see AJ !

Nick was an amazing sales representative...got me a great affordable deal...

Awesome welcoming experience. Much appreciated

Came in needing a new bedroom set, Andrew L. Greeted me within a few moments and was extremely knowledgeable. Spent the time explaining different features that made each set unique. I didn't feel pressured to buy anything and left happy and looking forward for the new set to arrive!

AJ helped us with buying and setting up our new home We had a-lot of questions He was helpful throughout the process And was patience He has the best sells qualities Really appreciate that

Aj did a fantastic job knowledgeable and no pressure

AJ took care of us, made it a seamless process. Definitely recommend asking for AJ when you stop in.

Walked in looking for a nice sectional couch and my fiance and I were helped by this awesome guy named Frank. He showed us where we could find the style of the couch we were looking for and even some good deals. Found the perfect couch for us at a great price and even got a new Tempurpedic bed he has some great information on the details of the bed and even gave us a better price for our new couch with help from Pam. He even gave us his contact to make sure the delivery went smoothly! Thank you Frank Patrick Sullivan

AJ was a lot of help it was so easy picking out the perfect TV Stand

Nick was fabulous, helped pick our new recling sofa and loveseat. Very tuned into his customers.

Annee and Sydney helped us out so much! At the last minute we decided to add a chair so they had to redo everything and were so patient, it was our bad waiting to long lol we really appreciate it!!! Thank you!!!

Nick was amazing!!! Gave us just enough space to look around and helped at the same time! We found the perfect couch!! Thank you so much Nick for your help!!!

Great experience! 5 stars, Michelle was very helpful and welcoming. Would Recommend.

UPDATE! According to the policy, I am still waiting to receive my return on the furniture that was picked up. It has now been 19 days. Here is the policy: Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement. NO RETURN YET! I did get an email that stated that the chair was missing from the order to pick up! Yeah, so for the 19th time, that was the problem, to begin with! But now, the company is stating that I will only get store credit for the chair. This is beyond unacceptable at this point. Not to mention that I have to keep calling to get anywhere, and still, NO ONE IS DOING ANYTHING! And here is the return policy concerning the chair in my living room: they will NOT give me my money back! Can I return Ashley furniture after delivery? Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. This company charges almost $400 to deliver and does not follow its policies. Let me start by saying that we are so disappointed in Ashley furniture, the quality, sales, and service. We purchased a Sofa/Loveseat and chair. In the store, the set was super comfy and seemed well-made. Also, when I asked the salesperson if the Ashley extended warranty covered the cushions, she "Terry" stated, and I quote, "yes, I just used it for mine." I asked for the brochure to see what was covered, and right on the back, it does not cover cushions... WT? The manager came over and read it and just said, "Oh." Really! That should have been my clue not to purchase the furniture, but I liked it and let it go. However, upon receiving this in my home, it was very cheaply made, felt like a gunny sake material, and had no back support. I spoke with customer service the following day, stated I wanted to return the furniture, and she gave me a case number and said someone would call for a pickup. A week later, I had to call and schedule, and the kicker..... when they picked it up, they didn't take the chair. I got a manager, and the driver's dispatch said it was missing from the list to be picked up. I have called 4x in the last 19 days and have been told every single time that someone would call to schedule. Oh, and yesterday 2/1/22, I was told that it was not in the system to be picked up. This company charges $360 to deliver your furniture across town, and you must fight them to play by their return rules. I am still waiting to get my money back, and they stated 7-10 business days. Well, if my math is correct, you picked up on 1/19. That is ten ten business days as of today. I have tried repeatedly to reach the store manager, and nothing, so now it's time to escalate this further. Do yourself a favor and stay away from Ashley Reno. Does anyone know a lawyer who deals with this kind of situation? SMH

Preet was pretty nice and she treated us so nice, showed us everything we were looking for!!!

Carlos took, great care of us. We just bought a house, and outfitted most of it in one visit with Carlos!

We were really impressed with the customer service at Ashley in Reno. We shopped in store and had a great experience with Nick, giving us the pros AND cons of many couches and helping us find one that was not too hot in the summer. We also saw an entertainment center on sale and ordered everything to be delivered and assembled. Once delivered, we had a few problems, couches were awesome but the guys said that our entertainment center was NOT covered under the assembly and we would have to assemble it ourselves, which was disappointing since we paid extra for that Premium service. Then when we tried to put it together, one of the Piers was damaged and the stapled part and hinges pulled apart, causing us much frustration. We went to the Customer Service desk in store and started to explain everything to the agent, Pam, the Manager, heard us and stepped in. She explained why that particular product wasn't an "assembly" product and offered to let us pick out any other entertainment center. We actually really wanted that one so she refunded the Premium delivery fee and took care of replacing the Pier that was damaged (putting a rush on it). A lot of companies will just refer you to the 800 number or to the original manufacturer of the product, but Pam stepped up right away to make it right and make sure we left happy! We didn't have to argue or complain. One of the best experiences I've ever had! As Pam and Nick explained, Ashley makes their own products and has their own warehouses, so they were able to replace our product ASAP, another Plus in addition to their excellent customer service, and the entertainment center was actually pretty easy to put together with both of us working on it. We would just advise that if you really want your product assembled by the delivery guys, that you tell that to the salesman and make sure it can be done. Otherwise, We love love our couches and tv center, and want to thank Pam and Nick for their Customer service skills!

Ok

Shout to Anthony for helping us get our bedroom set and dining room table. He made sure we got everything we need and well taken care of.

Aj was awesome at the Reno store, he answered all of our questions and helped us find the perfect set for our new place!

We went in just to browse, but Preet welcomed us and was so friendly we ended up finding the perfect tv stand! She answered all our questions and didn’t mind showing us different pieces and then going back until we found the one we loved. We can’t wait to work with Preet again

AJ did amazing with our purchase today he was very nice to us made us feel super comfortable and was very patient with us as we changed our mind a few times with our decision on what we wanted to purchase, we appreciate him and his amazing customer service.

We went in looking for a couch and had a general idea of what we wanted. Chase asked us what we were looking for and showed us some alternatives that we actually liked way better. We had been looking all over town and we’re getting frustrated. Super happy with our experience and our new sectional!

Preet - Did a great job!

Sean helped us amazingly was very nice and very patient with us because I was very indecisive of what I wanted.

Preet was very helpful and knowledgeable about the pieces we purchased. She even helped in coordinating other pieces!

Pree helped me with finding a bookcase. Extremely straight forward, and quick process. In and out of store within 10 minutes! Clean store, would recommend

Anthony and Pam were very helpful!

Came in told Chase what I was looking for and he showed me some options process was quick and easy.

Anthony was awesome and very knowledgeable about everything I asked him pertaining to furniture appliances. Etc. , Very Polite and helpful!! I'll highly recommend him to friends and family toward future visits.

Chase was friendly, knowledgeable and had a wonderful engaging personality. I would ask for him again.

Wonderful experience at Ashley!! 10 out of 10 recommend!!!

Chase is an excellent salesman and made the searching and buying process easy

Raychel was a great help at customer service!!

I went into Ashley for a couch my salesperson Terri went above and beyond to help me. Would highly recommend this location! I am furnishing a new home when I return I will be sure to ask for Terri again.

I had a great shopping experience today and definitely recommend Chase Cramer for all of your home needs. He was so delightful and patient and helped me find exactly what I was looking for. I will definitely be back in the future, hopeful that Chase will help and make the experience excellent.

Preet was awesome!!

(Translated by Google) Very good experience Michelle helped me very kindly Thank you!! (Original) Muy buena experiencia Michelle me ayudo muy amable Gracias!!

Had the best furniture shopping experience thanks to AJ! He went above and beyond, he was so knowledgeable and patient with us. Can’t thank you enough Aj.

Talked to Annee for help with something I purchased in 2020, and she was so kind and knowledgeable. She was able to help me and get exactly what I needed right away. I get all my furniture from this store. Love it.

The sales staff is very attentive and professional. A nice salesman named Anders greeted me and directed me to the furniture I was looking for. He listened to my wants and took me to the type of furniture I was thinking of. He knew the inventory and offered other items that would compliment my furniture. He was extremely helpful and polite. I highly recommend Anders to guide your next furniture sale.

Michelle was so helpful!

Paul did amazing! We have been looking for a power recliner sofa set for about a month and a half. Thank you for ending our search and giving us the best price possible Paul! Definitely recommend!

Got great assistance in shopping for my son’s bedroom!

We had such a lovely experience shopping at Ashley furniture today. Our salesman Nick was very informative and educational. Also an additional thank you to Pam and the store manager for giving us such a great deal.

Me and my wife and children came in to look for beds, Sean was a huge help. He explained what our options were clear as day. He quickly got us hooked up with exactly what we were looking for. We will be back. Thank you Sean

We went in for a couch and found exactly what we wanted. Everything about the buying process was smooth!

We had a grest experience today at Ashley. We were looking for a dresser for my daughter and Chase (Cramer) was super helpful. He aknowledged us as soon we walked in and welcome us with a big friendly smile. He showed us different options of what we were looking for and explained with detail and professionalism all we need to know about the purchase. We finally found the item and we are happy we got a grest friendly help from Chase. Thank you so much.

See nick. Quick no BS. Great customer service and a good deal.

Great time with pritpal was not trying to push anything on myself like most places do if we had questions she was there with all the answers.

Alan was great

AJ was awesome to work with, and he helped to find the perfect center piece for my home

Anthony was great walking me throughout the process. Management was a pleasure.

Great customer service!

I had a great experience buying my new mattress at the Reno Ashley. There seemed to be a complication, but Preet went above and beyond to help me figure things out. Pretty was patient and has excellent customer service skills. She really cares about the customers needs. She made sure I was getting a competitive deal and that I was well cared for.

Andrew was awesome helping me!

The experience was great and excellent support from Preet

We were ready for new living room furniture and I decided to visit the local store. I found a sectional that caught my eye, but I was concerned about the size. My sales associate Andrew suggested a different configuration. I went home and shared it with my husband. Once we returned another sales associate Prit helped us and was very patient. Both were very professional and clearly enjoyed helping people. I greatly appreciated the service and honesty. Andrew went above and beyond to make things right. We have had bad experiences with the other competitors in our area. Our furniture will always be from Ashley’s. I highly recommend and believe that each time will be exceptional.

Nick was awesome to work with

Nick was amazing. He was so helpful, patient and kind. He helped us find the best deal for our price range and didn’t rush us in the process. This was such a great experience. Thank you Nick!

Michelle did great she was very patient and cheerful!

Thank you so much for accommodating and so much patience you extended us. Great guy Sean of Ashley Reno.

Great job Anthony

I had an easy time browsing and finding the right sofa. After that it was quick and easy to work with the personnel to purchase the sofa I wanted and get the shipping/delivery setup.

Sean was a great help explained everything I had a wonderful experience if I need anything else I will come back and ask for Sean thank you Ruby Brown

Service was great!!!

My fiancee and I went in to look at a bedroom set and Frank helped us out ,he was very nice and worked with us and answered all our questions, we got the set we wanted at a great price with a discount he worked out for us, thank you Frank!👍👍

AJ sold me a beautiful piece of furniture and was AWESOME!!

We visited previously to check out their selection of living room furniture. AJ was very professional, let us look at our own pace and answered all of our questions. We came back after shopping around and purchased a new living room set for our new home. We immediately asked for AJ and he helped us through the entire process. Quick, painless and we walked out proud of our decision. We will be back for future home needs! Thank you!

Jody was very helpful and friendly as we entered the store, she gave us many options and answered all our questions in detail. This store is amazing and full of interesting things! Thank you Jody for making our experience wonderful as well as helping us make our home comfortable! :)

Preet was very professional and attentive to our needs and concerns! Much appreciated!

Had a great experience with AJ and Chase. They were friendly and not pushy, and provided great service.

Frank was great! Easy process and a great deal was made! We will be back thank you!!!

Super helpful!

Had such a great shopping experience today at Ashley Furniture. Sean was absolutely fantastic at helping me pick out just the right items for my mom and was so patient as I made my selections. He measured items and checked availability to make sure we were getting what we needed.. Sean really went out of his way to help me find the perfect pieces for her. Sean and the store manager also were both amazing at helping me schedule delivery. Absolutely recommend Ashley Honestore for great selection and Sean for the BEST customer service!

Andrew was amazing. Not pushy, knowledgeable and very courteous :) very happy with our experience.

Had a horrible experience at Ashley furniture, home store in Reno! When buying a mattress, beware of bait and switch

Frank was the best! Got us everything we wanted and needed!

AJ was great. Helped us find our perfect bed.

Thank you Pam and AJ for the wonderful service!!

Helpful staff and quick delivery

Preet was amazing to work with and was so helpful!

My daughter and I visited the Reno store to test a certain reclining sofa and love seat set that we saw on line. We had tried calling the store for over a week to find out if this set was on the floor. But, no one EVER answered the phone. So, we had to go to the store. It was NOT on the floor and we were told we would have to order it on line and have it shipped to our home. It could not be returned if we were not happy with it after testing it out in our home. I don't know why a person would order a $2,400 set of furniture without first sitting on it and being able to feel the texture of the covering and whether it was comfortable to sit in. It makes NO sense. We decided Ashley doesn't really care about their customers, only pushing furniture on the floor and making money. No customer service offered. So, we're now looking at other stores and their options. Very sad. Very disappointing. 😒

Michelle is the best… awesome service. Will definitely be shopping at Ashley’s

Sean and Pam were amazing to work with! They found me exactly what I was looking for and for a great price. Even went above and beyond for the financing. I highly recommend them, this is my second purchase with Ashley and I will be returning!

Thank you carlos and Aj for your help

We had the pleasure of working with Sean. And in doing so he was very helpful and understanding of our needs as well as financial options. We scored a new living room furniture set for our new place. I would highly recommend. Ask for Sean super nice guy ....

I had a great experience ordering directly from Andrew at the Reno store this evening. My sleeper sofa bed wlil be delivered with full white glove service in only 3 days. I’m so pleased to have had human contact. In-store shopping is sill a luxury due to the attention to detail and customer service.

Shopping at Ashley today was a very nice experience. Carlos was so helpful and patient with my daughter and I. We did end up spending double what we planned, but we're really pleased with our purchases.

It’s been a long few months trying to decide on a dinning set. We’ve shopped many store and dealt with many sales reps. We visited the Reno Ashley store today to look at a dinning set for the 2nd time and were delighted to be greeted by AJ. AJ wasn’t pushy, was nearby when needed, very knowledgeable, willing to listen to our needs, happy to help and extremely polite. Thankful he was our sales rep today!

Frank and Pam provided us with wonderful service!! Purchased a tempur-pedic and couldn’t be more pleased!!!

AJ was very helpful when I purchased a bed set last week for my new apartment, especially as someone who has never purchased furniture before. I was also impressed by the competitive pricing and flexible financing terms. I recommend this store if you need any and live in the area.

AJ was awesome in helping me pick out a mattress, he was very knowledgeable

AJ Blaylock was amazing. Answered all my questions regarding my purchase and even went out his way to make sure that I didn’t have any additional ones.

Anthony was amazing! Very kind, and a great salesman! Thanks Anthony!

Andrew aka “the kid”, is super helpful and knowledgeable about the products in the store. We came in looking for a reclining loveseat where the leg rest extends and has a high back (the hubby is very tall). He knew right where things were and showed us his favorite. He asked about pets and took us straight to the best fabric for having dogs. He went above and beyond by checking in after it was delivered to see if everything was good.

Sean Knight made our visit to Ashley very personable. No pressure although giving us lots of information, letting us roam & try out sofas. Just close enough to answer our questions helping us get the best deal which we were looking for. Thanks Sean

Andrew did a great job to make us happy. Great deal and I got a wonderful mattress.

Aj & David are awesome got me what I wanted for my new house and with fast delivery and setup.

This store is fantastic! I went in to get a new mattress and walked out with an entire new bedroom for the same price I was planning on spending on my new mattress! Pam and her entire team were amazing from the moment I walked in to the moment everything was delivered. If you’re looking for a furniture refresh, this is the place to do it.

Great service from Terri!! Thanks for helping!

I went to Ashley in search of a new bed set. I was greeted by a gentleman named Sean and I was given a very courteous and professional introduction to the store and the current promotions going on. I explained some specific things that I was searching for. Not only did Sean listen to my needs, but acknowledged them and pointed me in the right direction! He was very knowledgeable about product and helped me to make the best choice. I would highly recommend this company, and Sean in particular! He won't let you down!

(Translated by Google) Very good attention from Carlos, thank you (Original) Muy buena atención de Carlos gracias

We were greeted by Sean Knight as we walked in the door at Ashley furniture. Looking specifically for a bedroom set. He guided us in the right direction and was able to give us a nice discount. He communicated during the waiting time for delivery. The bedroom set was in great condition upon delivery. We are very happy with our purchase and the service that Shawn gave us. We highly recommend him as a sales agent to our friends and family!

Anthony is a fantastic sales rep! My mother & iwent into Ashley’s in search of a new bed frame + set. Anthony was very knowledgeable on their products, he’s kind, helpful & was very patient as we looked around & decided.

I went in looking for a couch and nick helped me so much looking for my new next couch for my first home , and he was absolutely so polite. Thank you nick, me and my husband really appreciate it .

Had a great experience with Nick. He took the time to help me find exactly what I was looking for. He educated me on what was best for my needs.

Aj was very helpful helping me pick out my bed and bedframe, the adjustable base really helps with my broken foot, now I can sleep comfortably Thankyou.

Sean helped my in-laws purchase the perfect couch for their home. He made sure that they got exactly what they came in for and at a great price at that!! He had it delivered and set up and followed up with them after all was said and done to ensure they were happy with everything. I don't know about you but that's what I call going above and beyond for the customer!!! If you are in the market for furniture, Sean is your go to guy. He really makes you feel like you're apart of the family! Thank you, Sean.

Sean Knight is the best. We started looking to furnish our new home back in June 2021. Sean was very patient with us. We must have went to the store at least a dozen times before we chose everything we had wanted. Everything was in stock and ready to be purchased. Then we found out our home was delayed for about 4 months. Sean was very relaxed about it and said these things always happens. We were very angry about it. We came back 3 months later. Most of what we picked were out of stock or not in inventory anymore. We had to start all over again. Found what we wanted again. He got us a GREAT price and most of all it was ( our furniture ) delivered a day after we got the keys to our new home. He’s awesome ! There were a few little problems with the delivery of our furniture. I call Sean. The came to our rescue, he make a few calls. Called us back and said they we’ll be sending out another one. He went beyond the call of duty for us. We will be coming back in the near future to buy a few items that we had forgot. See you soon Sean.

David helped us out to fit our furniture needs

I bought a sofa and loveseat a few weeks ago from Paul. He was so nice and extremely knowledgeable. His customer service skills were exceptional. I came back in today to look for a tv stand and was so happy that he was working. Not only did I purchase a tv stand, but I ended up buying a chair and ottoman. Thank you, Paul!!

Sean knight was so awesome he was a very professional knowledgeable salesperson. Thank you Ashley for hiring a man like this wish more places had staff like him.

My husband and I purchased furniture at the Reno, Nv location. We had some issues with a couple of pieces of the furniture. David Blaylock helped us to get all of our problems taken care of immediately!! David's customer service was amazing, he listened to us and responded immediately in resolving all of our problems!! We had problems with a shift manager previously and I vowed to never shop at Ashley's again. BUT because of David Blaylock we have gone back to Ashley's and are once again happy customers! I also want to give a 5star rating to José the technician that came to our home and repaired 2 chairs. He was very professional, courteous and efficient!!

Sean knight was so nice and helpful had all the knowledge we were looking for definitely recommend!

Carlos is great!

This place is only getting a 5 star review because of their associate Sean Knight8, I’m not one to complain anonymously behind a computer screen about how bad a place is, so I will leave it there but can say that Sean Knight went above and beyond to take care of the issues that came up with my order but as long as Sean Knight is there I will continue to shop here for my furniture needs.

Our Salesman Sean Knight was great. We where looking to fully furnish our brand new 3 bedroom home. Sean spent many hours over a 4 day period helping us and taking the time to help us pick out the best furniture for our needs. As a result we where successful in fully furnishing our new house for $14,000.00. Sean worked with us on the financing all the way to the last delivery. In these days and times it is difficult to find true customer service over bottom line.

I bought from Sean Knight. What a great salesman. WE spent more than what we planned. He was fun and professional. He is a keeper. He went beyond. We will be back.

Alan has exceptional customer services skills, great at being patient and walking me through all my questions and hesitations. 10/10 recommended!

Had an amazing shopping experience here. AJ made things so simple and easy. Extremely knowledgeable. NEVER once seemed like he was pushing for a sale. He found exactly what i was looking for and helped me til the end.

Great customer service! Sean Knight got me exactly what I needed. Will be coming back for sure.

Sean Knight is top knotch.

I love my furniture! Thanks Sean for your help

Great service! Sean was really helpful and made it easy!

I have been coming back to this store for the past month to find furniture for my new place and Paul has always been a great help with the whole process.

Anders was very helpful answers all of our questions and was not pushy at all which made it much easier for us to make our decision to buy our new furniture!!! Thank you

Went in for a simple kids bed, ended up walking out with a whole new living room set and kids bedroom set . Was greeted by Frank, and even though he was already helping another customer he was very professional and a great salesman. Definitely will be sending my people to Frank.

David the manager is awesome!

Carlos is a great guy! Fantastic service

AJ is an excellent sales person he sold us the Goal Keeper it is an awesome sectional!

Aj was very helpful

Came in looking for a new mattress and my sales person AJ was very nice and pleasant to work with. I would highly recommend him for anyone looking to purchase a mattress.

We were very pleased with our customer service. Our salesman A.J. Was very knowledgeable & was very helpful with our purchase. I will be back & ask for A.J. When I need some new furniture

AJ helped us pick out our beautiful dining room set

Andrew was the first one to help me and made the process really easy getting my king frame. He wasn’t pushy at all and helped me find what was best for my household. He also gave some great recommendations since we have animals in our home. The process was fast and easy and they were able to deliver my bed in two days!!

Went to buy a bed frame from the Reno location and I had wonderful customer service from Anders Herzberg. He was friendly, easy to talk to and was quick to get me answers to any questions I had. I would definitely recommend this location and his customer service anytime.

Everyone was very helpful and kind. They were also very understanding!

Great job from Nicholas

AJ and Pam provided me with an exceptional experience!!! Bought a new bedroom set and couldn’t be happier with the purchase. Come on down and ask for AJ!!

AJ was very helpful! I was in and out of the store very quick and he was very attentive. Thanks AJ!! Highly recommend.

Thank you for the amazing experience Pam

Attempted to contact the store to get information on a couch seen online. Got the all associates are busy so stay on the line if you would like to hold. I did stay on the line as I was willing to hold until someone was available System then transfers me to customer service. I thought it was Reno store but it was not. They have no answers and told me that I needed to contact the store to get assistance. Basically, they put you in a do loop with no assistance and no answers. If this is how you treat potential customers, it's not looking good once you actually have my money. We will be spending our money elsewhere.

I went in today to lease a couch, Teri was so wonderful and assistive. The women at the customer service desk were also just as great! They were very accommodating and all around friendly. I had the best experience! Thank you ladies!

Anthony was amazing to work with on my search for the perfect leather sofa sleeper. I called him with some very specific needs. He was able to do a ton of research and explain the various options. From there he scheduled me for delivery very quickly. A+ experience!

The sales representative Anthony was very helpful and friendly. Thanks Anthony

Go anywhere else but here. I would rather sit or sleep on the floor than go through another furniture experience with this company. Products are defective. No one communicates with one another at the store or with their centralized customer service team who opens and initiates claims. They do not follow up timely on any requests which puts you in jeopardy with your agreements, and they schedule deliveries and exchanges without your consent . Horrible.

My husband and I just walked into Ashley Furniture Store to look at bedroom furniture and Pam Wilding helped us!! She was extremely helpful and able to help us pick out a beautiful bedroom set along with a new mattress!! We absolutely love everything!! Pam was very knowledgeable on all of the products and had great questions for us to help us decide on which set would best fit our lives! Thank you for all of your help!

Was not able to get the promotion, but they were able to work with me and get me a deal I could work with. Took their time, did not rush me in choosing my furniture.

Last week I went shopping for a new couch at Ashley furniture. And had a very smooth experience. My salesman, Nick. Was very informative and educated me on the different qualities of furniture and mattresses. Had a very pleasant experience! 👍🏻

Ashley Furniture made our buying experience for our first home so wonderful. Pamela the store manager spoke Spanish and helped us finance our big purchase and the monthly payments affordable. We thought we would have to do one room at a time but we furnished our entire house. Thank you so much Ashley furniture

Thank Ashley furniture for making our buying experience so easy!!! Financing was amazing!!! Ms. Pamela was very kind and helpful

Pam is the best! We recently went in looking for some furniture for our office areas. Pam was great to ask our needs, not just try to upsell us something we didn't want. She helped us pick exactly what our pastor was after for his recliner, as well as replace some older chairs in another office. Pam, thank you so much for your help! We will be working with you and Ashley Furniture again, soon!

Great furniture store! I was just walking in to check the place out and walked out with a dining set. Great store and great prices! Will be here again!

Absolutely worst customer service I've experienced. Being a repeat customer, they sold me a couch they didn't even have. They told me it was going to be delivered then then they no call no showed. I had to call in to find out "it was damaged." They said they would have the another delivered the following week. They called the night before to say they didn't have the couch and it wouldn't be in for over a month! I bought the couch for the reason it was in stock and going to be delivered the next week! I even got rid of my old couch in anticipation of the new one arriving because they said they had it in stock! Now I'm left with no couch and no customer service has reached out to me to right the wrong at all....

Great customer service.

Spent almost a $1000 on a lift recliner, after we had to grab a sales person, who turned out to be the manager. 2 salesmen who ignored us interrupted the manager as she was ringing up the sale twice with none business conversation. I had to walk away, I was so apalled. My daughter concluded transaction. They sent wrong color. I accepted it. Now I own a chair that is darker than all the furniture in the room. On wrong day, with 30 minutes notice. I was in middle of telecon. Otherwise I wouldn't get chair until Jan. Risky doing business with this store.

Very helpful and informative.

This place is the worst place I have ever bought a couch from, what they have on the floor is completely different then what they sold me, my hole couch is stuffed with this weird Cotten , even in the seats of the couch has this weird cotten very uncomfortable ,the seats are supposed to have nice foam an they don’t,They will not reimburse me, they will not fix the problem at all, they ripped me off for $4,000 dollars, im so disappointed an upset , how this place is as a business,I will never shop hear again an I hope no one else gets ripped of as bad as I did, in my pictures you will see the stuffing they used in the hole couch

Anthony Villareal took great care of me, I asked him to let us just walk around and he gave us space to just shop and when I was ready to make a transaction he was there and really easy to work with!

I ordered back in June, they are promised to deliver in October. I called to cancel, they told me it’s canceled, but later I found out nobody cancelled my order … what a mess

Horrible if you order online something I’ll never do again , I placed my order on 11/04/22 and I keep getting different delivery dates, every time the date is here fed ex will give me a different delivery date, still waiting on my item (11/19/22) first time and last time ever ordering from Ashley’s

My family and I are disgusted with the inhumane treatment we endured while in this store. My grandmother recently had surgery and her doctor recommended for her to sleep in a recliner chair to help her recover. My family immediately thought of going to Ashley’s because we’ve been loyal customers and have never been disappointed with the service or products. Until the employees discriminated against my family and tried to use the language barrier to their advantage. My family was lied to by the manager, an Asian woman who we weren’t able to get the name of, and told they needed to buy an optional 5 year warranty. My family was never made aware of this and once they realized that they were being taken advantage, they politely let them know that they weren’t going to follow through with the purchase. Once the store manager realized that my family knew that she was lying and trying to overcharge them, she rudely ripped the invoice and forced my family out of the store. We understand that they have the right to refuse service, but the fact that they were being rushed out and yelled at as if they were animals, while being aware of the fact that my grandfather is handicapped and has a hard time walking, is completely unacceptable. While they were being rushed out, one of the employees, Mike, had told my family “Get out of here. Go eat your Pollo Loco”. My family and I are outraged with the racist, ableist, and unprofessional behavior of the employees. We hope that you all keep this in mind the next time you think of going to this store.

Terri and the male Manager were great!! Better than the salesperson and woman manager that previously helped us in the beginning…….. Thank you for your great customer service and for making it up!

I like Ashley but the prices seem high compared to other places. Nice items tho. 1 thing I don't like is how they follow u thru the store in case u find something. I know they r try n to get sales but it's a little intrusive....itsme itsme

Frank was great. He showed us to the furniture we were looking for and stayed close by for when we had questions, but did not hover or push like a typical sales person. Will definitely recommend Frank and this Ashley Furnitute location to others

Friendly atmosphere, great service! Frank was very helpful and executed the purchasing process flawlessly. Will be going back for future purchases.

We went to Reno store looking for furniture. We were looking for a new couch and a dining room set. As soon as we walked in, the sales person approached us with the most arrogant attitude and I hate when the sales people aggressively following you around. So I say: thank you, we will take a look around. The guy responds: you need to understand something… like what???? Excuse me? Is this how they approach every customer? So we turn around and start to leave and the guy says: ain’t gonna hurt me! Wow. What an attitude after you just lost a costumer. So I turn around and ask for the guy’s name, and he says I ain’t telling you. Long story short I spoke to the manager, she seemed indifferent, we left, went to Scandinavian Designs spent $5000 on a cute couch and a beautiful dinning room table and bench and had the most wonderful and sweet service there.

AJ was such a sweetheart and very knowledgeable. 10/10 recommend !

shopped at this Ashley's for my moms furniture and they delivered it and set it up for her friendly staff

I found the same table at Mor Furniture for $399... they wouldn't price match and wanted to charge me $99 for a 2 mile delivery. Avoid, very pushy sales person and the manager was too busy to help a new sales person.

This store is honestly horrible. It seems like they find a way to not help you and take care of you with customer service. Many hoops to jump through just to get simple things taken care of. I haven’t got furniture from them in a while and didn’t want to leave a review because I tend not to just get mad about 1 experience but it’s been every time I interact with them there’s issues. They’ve delivered broken furniture that’s obviously shattered and still make us go through extended warranty claims. They have forgot to deliver items that come with an order. I was missing half of a couch for months. And this seems to be everyone else’s experience. When I went in to get these things taken care of there was a long line of more and more frustrated customers. The reason I wrote this review now is we had to make another warrant claim on something we realized broke on our bed. They tried not to fix it at first until we spoke with a manager. Months later after they finally fixed our bed, they wouldn’t take the entire broken bed frame. So we have two bed frames in our house now. It’s just problem after problem with these people. Bad experience. Very low class. Will never shop here again and you shouldn’t either. Go to a store that will actually get you taken care of instead of abandoning you.

So far... sort of Meh. Was supposed to get delivery today, of about 5.5K in bedroom set pieces. was confirmed by Ahsley text 3 days ago. Arranged my work day to be home. Half way through the day, no word from Ashley. I called them, and learned I won't be taking delivery today. Salesman was fine, in store experinece was okay, but this non-delivery delivery business is remarkably unprofessional. Quality and value? Guess I can comment again, if I ever get the furniture. Addition- delivery arrived 3 days late. Delivery guys, Will and Pedro, were super. Efficient, professional, polite, and tidy. Ashley's quality control, if they have such a standard, is lacking. There's a glaring, and unattractive flaw, along the bottom edge of the mirror that should have been detected and made right before Delivery. Am no told an Ashley representative will be in touch, regarding the matter. Could not get a clue as to when. Would like this to be resolved so that my wife (and I) can rest easy.

Would leave a 0 if I could. The furniture is very cheaply made! Paid 499.00 for Protection plan and they wont cover anything!! Horrible Customer service after purchase!

I went shopping for a couch and a love seat the staff did help me find a couch and a loveseat. I admit I'm very picky so I'm more inclined to find something gently used and I encourage you the consumer to shop around.

Pam was great! Found us everything we needed, everything was super high quality

Pam was great! Made awesome suggestions for my new apartment!

This store is great for furniture! I've always sent my family and friends that needed furniture to this store to get it from Carlos. Awesome sales associate! Would highly recommend!

Frank was great. We love our new bedroom set!!! Thank you Ashley furniture

Very friendly and knowledgeable staff

AJ is a great, attentive but no pressure salesperson. Took great care of us, found us what we needed at a good price point. Will shop at Ashley again.

One star because Zero is not an option. My Wife and I spent over 4000 dollars on a sectional. I wanted to just look around for a bit but that is impossible at Ashley, a salesperson latched onto us early and never really left us alone the entire time we were looking, always within a dozen feet or so. I get that people have questions but most are capable of asking for themselves. We were supposed to get a $360 "reward" back, it came as a series of FOUR different numbers that I had to enter seperately on the website. I had to enter my info FOUR times and then supposedly there is a way to get an actual card with the whole amount on it. I have been in contact with customer service to find out how to get MY money and they tried to help buy sending me more codes that had to be entered seperately. I feel like they make the process ridiculously difficult so you won't claim the "reward". If I hear back from support and my issue resolved, I am willing to amend this review but for now I will not be recomending Ashley to anyone. EDIT: i will have to get FOUR different cards. Officially done with Ashley.

I’m a Mors costumer but decided to give it a shot and since some of my friends purchased from this store , why not I went in to buy a mattress a sale clearance just to try and look around 1. No one acknowledge us , not greeted us , look at us so I knew they knew we where there 2. I after 15-20 min had to approach them that look as they were trying to ignore us and hide rather than make a sale. The representative said this to us yes most of our sales comes from online this is just a showroom . My husband discreetly said I wonder why !!!! That makes total sense. So I bought a clearance mattress for on er $300 for my sons bed . Immediately my husband said Nope we aren’t buying anything else with this Service , we walk out and went to Mors we’re we have always been notice the minute we walk in. A very noticiable costumer Servise And bought me an entire bedroom furniture. Set including mattress and a lamp spend over $3500 . NEVER JUDGE ANYONE BY THEIR LOOKS Respect and be humble

Very bad customer service 😔

I was shopping for a couple of recliners. Just got in the door and was met by the rudest sale person I have ever met. I will never spend a dime in that place

Went in search of a new recliner. Salesman showed us 15 or so chairs within the parameters we gave him. Then he asked to show us new technology in a bed. We bought both.

Just left Ashley Home Furniture on 750 E Moana Lane in Reno, NV. If you are BLACK do not come here! We were greeted at the door by a Hispanic man named Carlos, and assumed we were a BLACK couple from the previous day. After informing him that wasn’t us, and presumed shopping. He then followed us and attempted to apologize and stated that we were wearing a mask similar to the previous couple and that’s the reason he mistook us for them. Mind you, we are wearing hospital masks. After that we preceded to shop around, we noticed Carlos was following us around the store as if we were going to steal furniture. Carlos made us so uncomfortable we left the store after being harassed for the fifteen minute duration of being in the store. It’s crazy to see that profiling still occurs, but it’s more crazy how blatant it can be. I’m a six-figure blue collar individual who works hard for everything. I was ready to drop a serious bag on a couch, with money I earned. Instead I was profiled, and decided to leave because of the circumstance. Once again, if you are BLACK I would stay clear of this store! Money won’t change the way you are perceived, RACISM is still real!

We ordered a sectional, bar stools, and an area rug from this location on July 2nd. The sectional arrived when we were told it would, but they had rang up dining room table chairs instead of the bar stools we picked out. So we had to wait until August 4th to get the correct items and have them pick up the chairs. No one answers at the store which made correcting the issue very complicated. You have to submit a form online and someone from HQ contacts you 3-5 business days later. As for the area rug, they told us it would be delivered in 3 weeks. Today is August 15th and we are still waiting on it and are unable to get in touch with anyone to track it. Overall lousy experience and not worth the headache.

Lots to choose from. Very clean and nice store. Helpful sales people, but not overwhelming.

Please do yourself a huge favor, read the reviews and avoid the miserable experience! I didn't and I absolutely regret it! Dealing with Ashley is like dealing with the unemployment office! You get NO WHERE WHEN YOU CALL THEM!

Do not waste time at this store. Do not buy the warranty as well because it’s a waste! The warranty company is terrible and so is the unhelpful management at this store. Our 4,000 dollar couches were worn out in 1 year and had worn out metal frames within 2 years. RC Wiley has way better customer service and actually cares about their customers so I definitely recommend them over this terrible, rip off store. FYI the sales manager, Pam, is the most disrespectful manager and makes you seem like you’re a waste of time. She is sarcastic and passive aggressive. But don’t expect to have any reason or help from her because she’s been there for 3 years as sales manager and seems to still not care about customers.

DO NOT BUY FROM ASHLEYS I went into Ashley’s to find some furniture for my apartment. The salesman was friendly and nice. But he was relentless. After telling him multiple times I was just looking and didn’t need help. He would still come over every 5 minutes to try and convince me to buy something. Anyways, I found a nice bedroom set that was expensive, but I figured it’s from Ashley’s, it’s a well known brand! After deciding on buying the bedroom set, the salesman spent the next 30 minutes trying to sell me on things I didn’t want or need. Eventually I got out of there and had 3 weeks until delivery. Delivery driver arrives and in the truck it’s one younger man, and an older man with only one hand. The older man assembles a few items outside while I go inside to help the younger man put together the bed frame and nightstand. As I’m inside I’m making small talk with the younger man. He tells me that they drove up that morning from Stockton, and they won’t be done for another 2-3 hours. That would mean that the two delivery drivers won’t be done until around 8pm, then they have to drive back to Stockton! He then tells me, they left Stockton at 6am that same day. I try to mention the silver lining by saying, “jeez, atleast you’re racking up that overtime.” This is when he tells me, “WE DONT EARN OVERTIME PAY!” He tells me that they get paid by the day, and he regularly works 12-16hr days. The young man was clearly exhausted, and tells me he thought he would be making $25-$30/hr. But because of all the extra deliveries and ridiculous commute from Stockton to Tahoe, he usually makes half of that. I was floored, I paid close to $1000 for a bed frame, box spring, and a bedside table. And Ashley Home Furniture is skimping on paying their workers (contractors) a decent wage?! On top of all that, the bed frame did not assemble as well as the one in the store. There’s multiple gaps and impurities in the wood that makes it look cheap. Ashley home furniture offers garbage products and doesn’t pay their workers. I also went to MOR furniture for my kitchen table and chairs. The experience was 1000x more enjoyable

(I’m writing this again because Google deleted my earlier post). In December 2021 we bought 13k in furniture at this store , we plan the delivery for May 2022 because our house was be in built and I always called to make sure they follow the date that is promises to us and unfortunately it didn’t happen. I call to the store manager and she told me nothing that they could do , because the sold my furniture to someone else. They didn’t gave me a call and now I don’t have any furniture in my home. I’m really frustrated and disappointed with this store and the people who work there. I canceled my full order and bought with different store. Definitely not be shopping there ever again , I really this situation doesn’t happen to anyone else.

They really worked with me to get a price on a recliner that I was comfortable with and set up a pretty fast delivery date. The sales Rep (Ren) Andres Herzberg was great to work with David the Manager worked hard to get the deal done. Kudos for them both.

Not much variety in their furniture lately. They literally have only two versions of bookcases for sale and neither is that appealing. Their furniture is fairly overpriced for what it is now. I miss the Ashley's of 10 years ago where they focused on quality rather than mass producing for more profit.

I probably won't be shopping at this location ever again...

Horrible Horrible place to order furniture ordered a book case in November called in may they said it would be here july 13th never showed up called the store the rep was rude an on top of it all they canceled my order an stole my money. Never had one problem online will never enter that store again.... AVOD AVOID THAT STORE!!

Came in with an ad from another company. And they matched the ad with no questions asked. Less than 20 minutes and the deal was done.

We were helped buy some kind people. We've bought couches, entertainment center's and bought an electric reclining sofa last year. Some sales are better than others. This visit, I couldn't afford the prices on a leather reclining couch for our living room. Even for a repeat customer, they couldn't give me a good discount. The plus side is their furniture has lasted awhile. Our entertainment center purchased 14 years ago is still in great shape. Couches still good after 15 years of wear. Our newest purchase of the electric reclining couch with faux leather is terrific. We were disappointed about buying a smaller electric reclining couch, but we found an Italian leather reclining couch at another store. I wish Ashley would've given us a better discount for real leather, but my furniture is good0

Carlos Gayton Was a wonderful sales person. He was personable efficient and quick a very valuable employee for Ashley furniture. I gave him five stars for customer service. Respectfully submitted Gail larger.

Good luck getting ahold of someone. They NEVER answer their phones and I've tried for the last week but it'll keep looping for the same info you just put in if they don't pick up the phone. 8 people on the floor and not one can answer the phone, awful

Do not buy furniture from this store!! They will promise you perks just to make the sale and rip you off at the end. I purchased two sets of furniture at the end of April and spent a considerable amount of money. The store manager and sales associate both said that I would receive a refund for my delivery and set up charges of $159.99 via a Mastercard electronic gift card via email IMMEDIATELY after signing for delivery. I didn’t receive anything. I called and texted the sales rep that provided me his personal number to call to answer any questions and he didn’t even bother to respond or call back. Reaching the store over the phone is impossible, I called several times and the call would get redirected to the corporate call center where the agents are incompetent. On one of my many calls, the phone agent stated the would refund the $159.99 and I would see it back in my account in 3-5 business days. I called over a week later to check on the status and the phone agent said there weren’t any notes related to my previous calls and that they weren’t authorized to process refunds because it was purchased in store and I told them I couldn’t reach the store and they stated I had to go in person. I stated that I didn’t live near the store where I could just walk in anytime when they’re the ones that made false claims. I filed a chargeback with my bank and a few days later I get a call from someone in corporate stating that the store gave me the wrong information regarding that promotion, that it can take up to 6 weeks to receive that gift card, at this point it had been 5 weeks already and they asked me if I wanted to remove my chargeback and wait to see if the email would arrive, I said no because I didn’t trust their shady company at this point and would continue with my bank claim. It’s been almost two months since I made that purchase and I didn’t receive that gift card and they denied my claim with the bank. They are thieves!!! Beware!!!

Senior citizen purchased very expensive dining set. paid for assembly. Chairs broke within a month. They did not honor warranty.

The staff was rude. They wanted to charge me $70.00 for delivery of a clock I could fit in my lap.

Couldn't shop here. Was being followed the entire time by a salesman. Asked to be left alone till we picked something out and was told they are required to follow people as they shop. Made trying to be relaxing while picking out furniture impossible. Will not be back.

Friendly service and a broad selection of quality furnishings.

Julie was great was explaining everything we needed to know about our bed frame. Very helpful. Thanks

When we walked in.. all the sales people were in the front and seemed ready to pounce🤣 There was a gentlemen who introduced himself and said if we had any questions about anything to let him know. That was nice he didn't hover. Most of the furniture we were looking for seemed way over priced and the couches that we were wanting to get wouldn't fit our needs size and comfort wise. So we have to look elsewhere

I wish I would have read the warnings and stayed away. Placed in order in February and in March, was told it was going to be delivery in April, checked in for our timeframe in April and was told May, checked in again now they are saying June. Reading other reviews I am not holding my breath. There is no communication from the store and you can't even get ahold of them over the phone as when you go in person you can see the long line of people also wanting to cancel their orders. I can only get communication from the online chat center which just keeps telling me its being looked into. The sales people have no problem upselling you items that they must know are months out.

Large inventory, very helpful staff! Will be back!

My experience at Ashley was amazing Robin was great and awesome she has great customer service and she helped me a lot. The manager was really rude and not helpful at all I don’t know her name but she is asian she got mad because we did not buy a mattress.

I was just looking, but found just the bookcase I was hopint to find and was helped professionally and pleasantly by Jeff Cusic. I found Ashley's prices to be reasonable and plan to return for additional purchases.

More mad about not being able to reach anybody by phone. Phone number put you through a major sales pitch and then doesn't connect you anyway to Ashley furniture. Not just by phone by fax by text message the salesperson's phone number never even called me back. Not really happy with my service at this place

This is based on past visits and recent interaction with manager. The manager was available for assistance and in the past employees were more helpful and friendly. One lady was there for helping, while she was helping others. Wanted to recognize these two people and talk anything negative for this location.

I'm not sure who you bought my information from in order to mail trash to my house. Do not send unsolicited advertisements. It is just garbage for people to have to throw away. On ac side note I would never buy from you anyway since you did not back up your product or offer a refund when my sister's couch started coming apart after 1 month.

Austin Weckerly was very patient and helpful while I was able to look at all of the bed frames at my own pace. He took the time to check stock, which helped my decision.

Customer service was fantastic. The individual that provided us with assistance was very acknowledgable about all the products the establishment carried. They offered great discounts on tops of sales. Which was great. So thank you.. However it would have been a better experience if staff workers weren't as determined to sell every item you looked at. Personal boundaries need to be addressed when customers are shopping. It would great if staff would give you more space to look on your own. We cant shove a couch down our shirt and run. Products are very nice. Staging was done very well. Facility was clean for the most part. However the bathroom not so much.

These people will lie to you to get your purchase and then just lead you on for months! Then call and give you a 4 hour window of delivery which they show up early and n leave. They lie and waist your time! The sales manager and sales persons should either tell the truth or have to compensate people for they're lies and deception!

The sales team is great at selling you as much as they can and give you the best prices “deals” to get as much furniture as possible. They give long time delivers to cover “worse case scenario” and that deliver date gets pushed over and over for months without notifying you (9 months). You have to be calling to costumer service and then they just tell you to go to the store. Customer service at the store is not polite at all. no solutions or help is provided, they just keep offering more furniture. Options like go and select something else when you already spend so much time selecting one already, is not a solution and the only thing you can do is cancel your order and they do not allow you to return all your purchase “just things that are part of the set that hasn’t been fully delivered (2 parts delivered out of 10). really bad experience buying at Ashley. Saving you time. Go to a different store.

We were greeted at the door and given directions to the items we were interested in. From there we were free to shop around the store without interruption. When we had questions about the items that we liked, our sales person was readily available to answer them. There was no pressure at all to make a decision, but when we did decide on the items we liked, she was very good at getting our order processed and completed. Everything was explained to us before we left the store, and now we are just anxiously awaiting our delivery on May 14th.

There was very rude service from a woman. I won't go there again.

loved the service and prices were great

Nice people

Thank you for the help Jeff helped me out to looking and finding a recliner I really appreciate the service . Thank you again and I would go back to look for more when needed...

Robin and Scott were really great. Awesome costumer service. They teamed up to resolve my re-purchase problem.

Sales rep AJ was not supportive after the sale. I went to pick up my product and he sent me to a back door to only wait . After texting and getting no response I went lookin and found him working on other potential clients. He totally forgot about me which caused delays in my day

Very friendly and helpful..gave us a great deal and free delivery..will always return to Ashley when shopping for something for the home..

I would strongly recommend NOT buying furniture at Ashley Furniture in Reno! The customer service is some of the worst I have ever dealt with. In regards to getting your furniture that is a whole other issue with this store. We ordered our furniture on January 15th with a delivery date of March 6th and have yet to still receive our furniture. We never received a call or email that our furniture would not be delivered on March 6th. When you call customer service it is extremely hard to get thru and the calls are often dropped. Calling the Reno store and getting someone to answer is even more difficult. I spoke to centralized at Ashley Furniture and they told me it is really hard to get through to the Reno store and that they have a hard time getting someone to answer. We eventually had to go to the store to get a straight answer and get our ordered figured out. We spoke to Diana Gutierrez who was very helpful and friendly. we thought we had it figured out but no. Today I was able to finally get through and spoke to a Lily who was not as helpful and told me something completely different then Diana. She assured me that it would be taken care of but I am definitely not holding my breath. Three of my friends have ordered furniture and have had nothing but problems as well. One wrong item was delivered not once put twice, the other friend had her items delivered with defects. Please save your time and frustration and order from another furniture store. Our experience has been anything but pleasant. I wish I would have read the reviews for Reno Ashley Furniture before doing business with them. Please take the time to read the reviews and you will see many of the same experiences. No wonder they have such a horrible rating.

Best selection in town. Frank Buckner our sales guy was the best. Give the man a raise our new couch gets delivered today. Excited

The couch is awesome. The reason I gave it two stars is because the experience isn't. They don't have the couch there so you can't take it home with you. This means you have to have it shipped which they charged 400 dollars for. I told them I would be out of town on the 12 - 15 so any other time is good for it to be shipped. The only day available if I want it this month, which is already a week past purchase is on that day. They told me they would handle it and so far it is that or wait for longer for my several thousand dollar couch. After this I canceled my order by calling their customer service. They told me that it would take 24 to 48 hours to get my money back unless I went in person with the same card. I did and they refused to help or give me my money back at the store. This place is a joke go to Costco. Shipping/handling/setup all free.

Ashley has always been our go to furniture store. They have a great selection, good quality products, and some unique pieces. The sales staff are always friendly and very helpful, but do not pressure. This visit they had exactly what we wanted and Nick, our salesman, was very knowledgeable and made everything go very smoothly.

Do not purchase unless you are willing to wait a year or more for your delivery. They are not committing to delivery dates stating "Covid" and wait time to reach these people on the phone is around 2 hours usually. Clearly there are a lot of unhappy customers. I ordered a bed 7 months ago. I keep being told windows of months when I will receive the product. First, December, then March, now May. No one will call me back or give me any answers as to where my items are. I did a lot of business with this company a few years ago and they were adequate. Now they are ridiculous, not helpful, and extremely rude. Definitely will never do business here again.

Fouth day of spending 4 to 5 hours a day on the phone... goes to CS.. in Florida... they tried several time with same results.... I'm 100 miles away guess I'll have to make the drive..at 5 dollars a gallon... just to make sure my order is dealt with.. Would have awesome to have been able to address my issues .

Rudest sales guy ever. Followed behind me after I told him I was just browsing. I told him I was just looking and would let him know if I needed something. He told me his job is to follow me and to leave. I’ll never be back.

Great customer service and easy to view the dining room tables.

Karen the salesperson listened to our needs, was knowledgeable about the inventory and friendly and courteous throughout our visit.

BUYER BEWARE!! As a current business owner myself, I usually prefer to let customers make up their own minds rather than write reviews, as every business is entitled to have bad days…. But my experience in this instance is one of the most disheartening, most unprofessional, dishonest experiences I have ever had when ordering a product. My husband and I went to Ashley for their Black Friday Sale 2021 looking for a new dinning table. It so happened that we didn’t find a table small enough, but I fell in love with some dinning chairs. With that, we also found a sofa, loveseat and bedroom set we liked as well. At that point we decided that for our 25-year anniversary, we should take advantage of the sale and do a little refresh of most our home furnishings. I even went back and ordered bar stools a couple of days later to add to the order. I was ecstatic when we were told that everything was in stock (we had heard rumors that most items were taking months to come in) and we were informed that all could be delivered within a few weeks. So we scheduled delivery for the week after the new year. To keep a VERY long story short; when it came time for the delivery in Jan, Ashley sold the furfure (that was already paid for) to someone else. We were told it was because we didn’t schedule an earlier delivery date and that now we would have to wait anywhere from 3 to 5 months for our items. The only items that were delivered were the bar stools, but to make matters worse, they ordered the wrong size. It has taken me 8 weeks and countless hours to get an exchange, only to have them send the wrong ones a second time… Management could care less, acting as if somehow it’s my fault and that they were doing ME a favor to fix it. The amount of time and money I have lost over the last 4 months is beyond ridiculous to try and work with them… I did end up canceling my entire order and still have yet to receive a refund. And, because it’s been over 3 months, the credit card company cannot dispute the charges... so now I’m out the money unless I take them to court… I didn’t lose my temper, I didn’t yell or scream, but I do plan to tell everyone I know NOT to buy from them... and M*F* them until the end of time.

Ashley Reno store is very poorly managed. The prices are negotiable for some and some get the set price. Their management is more like a used car lot than a furniture store. Please don't waste your time. Go somewhere else!

Frank gives outstanding service. Beautiful furniture.

Our Sales person- David P. was Spectacular! We just moved here and needed a dining room, bedroom, living room, outdoor set and a TV console. He was so accommodating! I would truly recommend that if your go to Ashley ask for Dave. He is the best. Remember that name Dave P!!!!!

Looked for a new kitchen/dining table. Found one and love it.

We went into the store today and had someone new help us. The previous guy who helped us on our first visit, when we weren't quite ready to purchase anything yet, was pretty rude when we came back. My boyfriend said he gave some "not so kind" looks towards us. I understand they get commission from their sales, but we tried to message him about the $4800 in furniture we were wanting to buy and he never responded. Had sent him 3 messages with pictures of items.Then to be made to feel uncomfortable in the store like that was ridiculous. If he wanted the sale he should respond to his customer that he gave his phone number to. So we figured he wasn't interested in helping us or he no longer was employed there and went with the another sales person. The new sales person we got was fantastic, but we won't be returning to Ashley because of their uncomfortable commission based sales. Being competitive is one thing, but making your customers uncomfortable is another. Mor furniture or RC Willey will be our new shops for home furnishings from now on. Also, the prices online are wayyyy cheaper than they are priced in store at Ashley. Ridiculous how they can price adjust things so extremely from one sales platform to another.

It's been over a month and the "Regional Manager" still hasn't gotten back to me and little to no communication from the store. This is outrageous to say the least 🙃 what would you do if you were me?

We are waiting for our delivery since December, and they keep delaying it. My newborn will arrive home before my furniture does, looks like.

The Customer service that I received from Sales Associate Sean Knight, absolutely exceeded my expectations!

(Translated by Google) Everything was very bad, I bought a room, they gave me a delivery date and so far it hasn't arrived, three months and we still don't have a room. I don't think I will buy here again (Original) muy mal todo, compre una sala, me dieron una fecha de entrega y hasta ahorita no nos ha llegado, tres meses y seguimos sin sala. no creo volver a comprar aquí

I have always loved the styles of Ashley's furniture. We always get phenomenal service and the manager gave us such a great deal we couldn't say no, so we didn't! They are willing to work with your budget and put smiles on your face. Thank you Ashley Furniture :)

First, our sales person, Carlos, was excellent. He was knowledgeable, not pushy and very professional. The store was beautifully laid out, not so crowed that you couldn't easily walk around (like many furniture stores) and an excellent selection of furniture.

The store was very well stocked. Our sales representative, Robin, was great. She was polite, knowledgeable, and friendly. We purchased new living room furniture. Thanks..

Julie was awesome. She was totally patient and helpful. Let us do our own thing until we needed her.

Worse place EVER!!!!!!!!!!!!!!!! Asked to speak with the manager, didn't even come talk to us just rolled around in her chair. Just spoke with the ladies in the back and don't ever know anything and CAN NOT assure you of anything! They are quick enough to take your money but can't give you a refund! Its been over two months and STILL NOTHING!!!!

Sorry, my experience could not have been worse. Even after multiple reschedules of my delivery dates, my canceling of the order, I am informed that it will take 2 weeks to get credited for my purchase. Two weeks! Really?

Dave respected the fact I was short on time, and quickly got the paperwork done.

They never answer the Fn phone.

Terrible furniture... cheap materials used.

I found what I was looking for and the young man that helped me was very nice.

Never go here again

Ordered couches online which originally going to be delivered the 28th of December. When they called to confirm they told me I had to be there to sign for my order I asked if it was okay to change delivery date to a weekend she rescheduled to the 1st of January. Monday the 27th they call me and state they will be closed the 1st if it was okay to change me to the 31st of December. I said that's fine I'll get the day off. The 31st comes and around noon I call to check on the order status the man on the phone tells me my order isn't coming that its scheduled for the 5th of January I told him that I never agreed to that date even my email states the 31st he said that's not on our system you were scheduled for the 5th if that doesn't work I can reschedule you for February. I told him just this Monday they changed the date to the 31st and if there was an option to cancel he said yes. I told him I'm looking at the confirmation email and it shows the 31st he said I canceled your order already nothing is coming if there's nothing else I can help you with you can hang on the line to take out survey and then hung up. Sorry Ashley's but this is the second time I deal with horrible customer service and not getting my order!

Shopped for a couch at several places before going into Ashley in Reno. So glad we didn’t settle anywhere else! Nick Sharpe the sales rep was AMAZING!! Helped us find exactly what we were looking for! He was professional but so friendly and personable! We almost left with nothing and his attitude towards us didn’t change (as some of the sales reps at other stores changed their tone when we were leaving). Decided to purchase from Nick and my couch was delivered in 3 days, today on New Years Day! The delivery drivers arrived very prompt and we’re also super friendly!! They got it moved in and set up in a breeze! I will definitely be going back to Ashley in Reno and Nick for anything and everything in the future! Thanks Ashley furniture and most specifically Nick Sharpe for the top notch service! Lacey Ficklin

Excellent service, employees where very good and easy to understanding what the customer is looking for 👍

Great customer service

When shopping on Black Friday the rep helping us was Karina she was nice at first. I was about to purchase $4000 dollars of furniture but saw everything was much cheaper online $2000 difference Ashley’s mangers we’re great about adjusting price and I noticed Karina rep was very rude at the end she had entered all the incorrect information for address name and phone number even though I had given her my iD with that info and my number was written down. She said she would call me about my delivery date never got that call. Might go back but definitely not with Karina.

Went into Ashley’s and finally found a sectional that worked for our house. Fast forward a month and a day before our delivery we received no phone call/ email or anything stating when our delivery time would be. I called and they said our order wasn’t even in the system. We headed down to the store to figure out what was going on and they stated there’s been a glitch in their system. The lady who was helping said no your not getting anything delivered(Dec 11th delivery date) because a piece wasn’t even in stock. I stated the sales men told us it was and that everything was good to go a month prior. The lady at the customer service was rude and trying to be smart with us so we decided to cancel our entire order. Our salesman never even called us about our delivery not coming or anything. When I told the lady at customer I want my money back she said no sorry we send emails out for that and you have to reply to us even wanting a refund.. needless to say I had to file a claim through our credit card company and dispute it because of their actions. People do not shop at Ashley’s! They will try to scam you.

The delivery on my items kept getting pushed back when I was told I would get it in a week. Now I finally got it and still can’t sleep on my bed because I was told it didn’t need a box spring but it does. The dresser was also damaged so now I have to wait for them to send another one. The customer service isn’t helpful. I don’t know what I’m supposed to do now. My fiancé went to the store from Fernley to talk to someone, and the sales guy there starting cursing at him and threatening to physically assault him. The manager came out and de-escalated the situation and said we would get our box spring free of charge for the inconvenience. Then the same guy pushed my fiancé out the door and threatened to harm him. Considering there is a furniture shortage, I understand a delay. But to keep promising our furniture can come when it can’t, a salesman telling us we don’t need something when we do, and the awful (to put it nicely) customer service, I wouldn’t recommend Ashley’s to anyone.

We had the pleasure of working with Theo and he was awesome! They were having a really good sale but he went above and beyond for us and we were able to purchase our dream furniture. I would highly recommend this store and ask for Theo!

Worse , Worse furniture ever, I bought 4 furnitures 3 of them was damaged I bought 1 sofa that Less in 3 months All the Cushions sink and are not comfortable And the others 2 came with damages That They already fixed wrong

This experience was worse than buying a car! Their 40% off sale is a scam that gets chewed up by add on's like delivery and furniture damage warranty. Salesperson (very pushy) kept saying that he would add extra discount to offset these charges. That's all they speak, discounts. Never asked if we wanted those extrs, just typed them into the invoice, which increases his commissions. Went home, checked online and our whole invoice came to 50% less than their 40% off sale total! I know their is overhead in a showroom and Ashley's furniture is of good quality, but do yourself a favor, go in, look around and then buy online with free shipping and delivery! (setup not included) Online even tells you the amount of time it takes to assemble pieces, or still cheaper to hire a local handyman to assemble than to pay their showroom prices.

I purchased a living room set in January and half was delivered in February and I was told the rest would be directly shipped to me. Then a month later they called and said I wasn't home for the delivery when nobody called to set appointment. I was then told I would have to pick it up myself from the store after I have paid in cash the delivery charges. I then take off work rent a truck and hire some help . We get to the store and they don't know where my furniture is and now at this time I would just like a refund and its been 9 months and nothing. If you have any sense you would not use Ashley furniture.

Our salesman was very helpful, knew what I was looking for and led us right to the furniture I bought! Very fast delivery 3 days!! Very efficient delivery and great set up.

Great customer service and awesome products.

Our experience was excellent. The two men that helped us , Theo and Ross, were very friendly and helpful. They made our shopping experience enjoyable, and we will definitely be back to this store in the future.

Trying to add pieces to the living room furniture I purchased previously. Talked to a bot, a text "person," waited on hold 3 1/2 hours never got through to someone, finally got a store rep that said they can't look up orders I have to come in. I will just buy a love seat from Overstock or Amazon at this point. What a joke.

Great store here in Reno Nevada. Sean is very helpful at finding what you need. We recently bought two chairs and unfortunately one came broken, waiting for replacement item. Professional as times like these we need patience and many things come in half made or broken from all over including appliances. We have a new home build so it’s been a process. Ashley’s has been great.

They had a good selection of furniture in stock--I didn't encounter any supply chain issues. Karina, my salesperson was knowledgeable and very helpful

I’m going to start this off by saying I never leave bad reviews, ever. So doing this should say a lot. My husband went into the store to order a dresser and 2 night stands we saw online. He was advised by the salesman it wasn’t in stock but he could have ordered and delivered for us, great! Once time to pay, it was almost DOUBLE what it had said online. My husband showed him the link. He then only took a portion of the price down, with that my husband was going to say never mind we’ll find something else that meets our budget. The once friendly guy gets his manager over, they agree on the online price and start the order process (at that point there was not the best attitude, maybe because of commission?). My husband asked if this would be delivered already built, he said oh yes, it arrives in the warehouse, the guys build it and then it’s shipped to you. Which is the whole reason we went there in the first place so we could get something already put together. My delivery came today, still in boxes. In the grand scheme of things, it’s not that big of a deal. I didn’t refuse the delivery. It’s just upsetting feeling lied to just in order to get a sale. Also, just the feeling of someone changing their demeanor towards you because the price isn’t as much… just very disappointed with the whole experience.

It is so difficult to get ahold of the Reno store and the answers differ by person. I filed a claim and had to follow up multiple times rather than being contacted by the store. The quality of the furniture is also the worst I have owned. Do not get your furniture from this store.

Had a great experience, friendly and informative staff. Helped very much with our questions and was able to accommodate us and our order.

The store location has good customer service. The company as a whole is garbage. I bought a coffee table. Delivery was 6 weeks. I waited 6 weeks. Nothing happend. Called the support number. Waited on hold for 40 minutes after being routed through the call menu 3 times. Finally got through and my order had been delayed 7 months without my knowledge. Canceled the order and now am being charged 58 bucks to cancel an order they never fulfilled, never even planned on fulfilling. I would rather have just paid 58 dollars to not have to wait 6 weeks to be disrespected.

Nate deserves a raise. He was super helpful and attentive. Made sure to answer our questions and help us with everything dealing with payment. Thank you.

the customer care was amazing its a shame that the delivery is horrible and the refund has now been over a month and half and still waiting; spoke to three people on the phone and each said itll come in still waiting and im down about five-hundred bucks from my account edit; just kept calling the location and no ones answering no nothing im on the phone on like a pause as if they put me on mute at this point im going in will update later!!!!

First I want to say that my whole experience with Ashley Furniture was terrible. On 7-5-2021 my wife and I were in the store, we picked out furniture with our salesman Sean Knight. He said that he would let me know when to expect delivery. We texted back and forth on 8-19-2021 and he said I was set for delivery on 9-21-2021. I texted him on 9-20-2021 to check on my furniture delivery because I had not heard from him or Ashley Furniture, he told me he wasn’t sure and that he would talk to his supervisor, he told me that my delivery date had been changed to 9-28-2021, so if I hadn’t texted him I would have sat at my house all day on 9-21-2021 waiting for my furniture to be delivered, when he told me my delivery date had changed and it had been almost 3 months since we had ordered the furniture that I was very unhappy with their communication and that I wanted to cancel my order, Sean told me he was sorry for the problem and to have a nice day. So I called the store number and talked to a lady names Racheal, told her I wanted to cancel my order, she said she would take care of canceling my order and refund my 400dollars, never asked what the problem was, and didn’t seem concerned that I was canceling a 3200 dollar order, terrible customer service and terrible communication

Really upset bought a bunch of stuff for my new apartment. Which is supposed to get delivered just when I called to get my new delivery date because it got changed, the lady was very unprofessional. She was talking to other people while on the phone multiple times, rushing me when they had nobody on hold. I’ve worked in customer service for years and that is not how you treat your customers, you need to treat them with respect and be ready to answer questions in a good manner. But the furniture is nice. I do believe customer service is what is the most important thing in a company.

Danielle was great to work with. She listened to my needs and communicated well with me.

Just don't do it. It is not worth it. I am currently on hold with the store ( I know I will never get through) As I got a random txt this am saying our stuff would be here in 10 mins. Ya they didn't show up. We have a rug out somewhere that was a direct ship, which they apparently cannot track, refund or cancel. Or maybe they can, it depends on who you talk to. the run around is crazy. This is after they blew off an order we are actually waiting for a few times, and then blew us off yesterday. So honestly we have NO IDEA where or when anything else we ordered months ago will show up. We will have to go to the store and deal with it, again. Which trust me is not a 15 min trip, eat food and have a snack when you go because you will be there a while getting different answers from different people. For a company that says they do it all from start to finish, they have NO CLUE as to what is going on or what they are doing.

They over sell everything so it’s always back ordered and constantly back pedal and reschedule. I’ve been waiting around all day for a delivery that’s already been rescheduled twice and just got a call that they need to reschedule. Now they’re throwing shade at ME because I’m not available tomorrow. Terrible business, shop ANYWHERE else if you ever expect to actually receive what you pay for.

Do not purchase furniture from this store. They will tell you one thing but do another. They make promises and break them, and their customer service is terrible. Plus many of their items can be found on Amazon or WalMart.com for much more affordable prices. As an example, one of the pieces I was waiting to be delivered for two and a half months was an Ashley signature coffee table. It kept getting delayed and delayed on the delivery date. They’d make excuses like “It’s still being built.” Or “They ran out of room on the delivery truck.” Finally I got so sick of them continuously pushing the delivery date back, so I cancelled the order. Went on Amazon and found THE EXACT SAME ASHLEY BRAND coffee table for less money and it was delivered in three days from the time I purchased it. The same thing happened with my daughter’s bedroom set. I originally bought her entire set at the Ashley store. But then after two months of waiting for it to be delivered and them changing the delivery day numerous times, I finally just cancelled my order, found the exact same Ashley brand Paxberry set on Amazon and had it delivered in three days. Ashley Furniture is a joke. And I’m STILL waiting for my refund … and the sofa I ordered two months ago still hasn’t arrived. Thinking about cancelling that too.

Im so glad i went into store in hopes of them making things right. I was loaded for a huge arguement as all previous attempts of a refund over 90 days, the months of corporate run arounds, and never any refund, call back, etc ever came. Was finally treated with respect and a resolution and sincere apologies from stores new manager. If your having problems with non delivered purchase, wrong items, no refund, i highly recommend you reach out at least 1 more time to new sales mgr Ross S. He is working hard to fix our Reno, Nv Moana Ln store. And give him a chance. I was a lost customer to this business, and was ready to take legal actions. I am now a returning customer, and am very pleased. MRS D. SCREEN

Had a very unpleasant experience while shopping for a bed in September 2021. A salesperson planted himself in front of me while we were entering the store and became very rude when I asked if I could just look around. He then proceeded to stalk us through the entire store, never more than 20-30 feet away. It was honestly one of the creepiest experiences I've ever had while shopping for furniture, and I won't go back to that store. I thought that super-hard sell approach was dead and gone, but no, it's alive at Ashley's. I've had excellent experiences at Lazyboy and Basset's by comparison.

Couldn’t be more upset with Ashley HomeStore as a whole. The only reason I’m giving it a 1 star is because I had a so so experience in store, otherwise it would be less. I ordered my furniture in July and still haven’t received everything I purchased. I’ve had possibly 15 different phone calls with them pushing dates back of when I will get my furniture and every time it’s somebody new giving some type of attitude acting like I’m the inconvenience to them because they are incapable of giving a clear answer or provide any type of quality customer service. I just had two pieces of furniture get delivered today, to my surprise, because I’ve had 5 different phone calls about how the furniture that came today out of nowhere was suppose to be pushed back 6 days. I go down to meet the guys and they only have half of my order that wasn’t even suppose to be here in the first place. I was informed that I needed to call a number to let them know I only got half of the order today and to zero surprise as soon as I call the employee, Dave, he starts right out of the gate giving attitude. Couldn’t have been more unprofessional and hardly had the know how to track down my order to figure out what’s wrong. At this point, if I ever get my furniture it will be the last time I ever order from any Ashley HomeStore.

Run from this store with you money. Bunch of crooked people. They will overcharge you every single way possible. If you ever have to cancel an order, you will have to suffer big time. It will waste so much time of your life that you will have to regret forever. Worst company I have ever encountered in my life.

We went to Ashley’s in search of a living room couch. The store was well kept and the displays were attractive. I ended up finding a couch and coffee table that I liked. The only thing I was disappointed about was that I thought I was getting this great manager’s price, also since it was Labor Day weekend. When I got home, I looked up what I bought online and the prices were pretty comparable. I couch I bought was posted at the store for $1299 regular at half off. Online it was $849 on sale for $764. The table I got was $599 regular, which they sold to me for $300. Online it’s $349 regular on sale for $242. I would have done a price comparison, but reception was bad in the store and they didn’t have guest wifi.

Jane was efficient and thorough. I gave it a 4 star and not a 5 is because I tried calling the store for days and no one picked up.

Much furniture in a small space

I had a wonderful buying experience. Walked out with a whole bedroom set and a little more for a wonderful price. The service was really the best part of it tho. Mr. Buckner was very friendly and easy to talk to. Never did I feel pressured into buying something. There was also another lady and gentleman that help but I didn't get there name. They listened and ingaged in fun and enjoyable conversation. Recommend to go and ask for Mr. Buckner to help you set up your home. Thank you to these three people will be back. Well have to up date. So like I said it was a great experience, but it was all for not they are trying to not honor what they said. Evertime we call or go in they have an excuse of why we haven't or why we are not getting all that was in the package they made qith us. So if you would like to be lied to and deal with being ignored go to Reno Ashley's store.

Sean is an awesome Sales person. No pressure, gives honest opinions and very helpful. However, they delivery took forever. 3 times they rescheduled and when I finally got my furniture it smelled horrible. Smelled like chemicals. My house smelled for 5 days.

Nice Furnature at good prices the delivery experience leaves something to be desired. Scheduled then they called to say delivery was only 3 days after stuff arrived at the warehouse so they needed to reschedule moved it back 4 days due to the holiday then the next day sent an email saying I could move my delivery up. I then looked at the schedule to move up and there are no open days listed until October? Let's hope it arrives on time.

I received a phone call from Ashley Furniture to schedule my delivery for today. I was told that it would be scheduled for this afternoon and the time frame has come and gone. With reaching out to customer service, I was lied to and given the run-around. At this point, I just want to be refunded and shop for a coffee table somewhere else.

Staff needs to be better informed of warehouse shipments ie; store vs customer location. I was told 50% off to buy there vs online but the price given wasn't 50% off. Since my item wasn't in store to view I asked if delivery was made to the store and the color was not as shown in advertisement, could I refuse, I was told no, it's mine. Needless to say this was my second time attempting a purchase here, I won't return.

I ordered furniture from the Reno store that was going to take approximately 3 weeks to deliver. I changed my mind a few days later and called to cancel my order, but it has been impossible to get a hold of the store directly. Every time I tried, I would ultimately get transferred to the corporate customer service line. I told them to cancel my order. They said no problem, but after a couple weeks I received a call from the delivery people attempting to deliver the furniture. I checked and the money had not been refunded to my credit card. I called again and got a hold of a corporate customer service representative. They apologized and said that it is up to the local store to do the refund, but they would attempt to ask them to cancel it again. Corporate seems fine but the locally owned Reno store has issues.

What a terrible experience! I would give below a 1 if I could. The short version is we didn't like the height of the bed foundation we selected after delivery. Both the store and the sales person (Sean) would not pick up or return our calls. We called the national customer services people (each time was 30-45 minute on hold), they took our information and then strung us along for 2 weeks before saying they don't do exchanges or refunds on bed foundations or mattresses and we would have to deal with the LOCAL store. When I told them about the Reno store not answering their phone they said they would have the regional manager direct the store manager to call us. Never heard from them and have completely given up on Ashley furniture. We bought another foundation from a different store and are currently trying to sell the original foundation ourselves. I will never set foot in an Ashley store again!

Their markup is INSANE!!!!!

Ordered a dining room set on 7/25/21 that was not in stock. It was scheduled it for delivery on 8/4/21. They rescheduled my delivery 4 TIMES!! Here it is 8/17/21 and they are pushing it out another week! DO NOT PURCHASE ANYTHING NOT IN STOCK! 😡🤬

The sales person was very helpful but the People at the end of the payment part was unorganized, the store had a 50% off cash sale but Exact change only. How Who carries $687.48 an exact change on them

Great support and service from David. Top man.

Zero communication, zero follow-up, zero customer service, and zero resolution. Worst part is neither on-site team nor their remote customer service employees care about helping you, or even trying to keep you as a customer. Very robotic and unresponsive. It’s a shame, because I’m sure if I ever received the furniture, it would have been great. I feel bad for the employee that lost the commission on my order cancellation, but they also need to give realistic expectations on delivery process.

I had ordered a hibred bed. I had no idea they came in a small box. It was a surprise to me. . Anyways. It was a few days late but it did show up. Surprise!

Worst place i have been to buy my furniture. Super rude staff and not helpful at all. Furniture never gets delivered on time. I am still waiting for my furniture which i ordered 5 months ago. They neither pickup the call nor replies to emails. Manager Pam is a very arrogant and disrespectful lady. Employees here Make big commitments while customer is buying and once they get money they and their commitments vanish . Very unprofessional business in this competitve world . A BIG NO TO THIS PLACE 👎🏻👎🏻