Ashley HomeStore Reno, NV

Ashley HomeStore Reno, NV


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.

Recent Reviews
3.8 Star Star Star Star
(25 reviews)
Star

Nothing but lies salesperson will build you up thinking that I can give you everything under the sun until the very end when they run a credit check on you which they say they don't do nothing but lies.

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Wide selection

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Customer service was great! And we scored an awesome deal on a bedroom set!

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A but pushy, but friendly enough sales team. Much cheaper on there website. great to look at in person then buy online. They sell there 12" chime memory foam mattress on Amazon. Prices are just ok, furniture looks great but is only IKEA quality. (Amazon has a return policy and prime shipping.)

Star

Bought a dining room set 3 weeks ago. First time they delivered, no table! Rescheduled but the idiots never put the order through so we waited. Nothing. I called and they apologized for their confusion and set a new date. Mind you another week later. Last night we got rid of our old set to make room for our new set. They showed up and the table was broke. They had the nerve to ask if I still wanted it. Are you retarded? Yea I want to over spend on your broken product you claim is the best Furnature! So we’re done. We’re completely out of a dining room set. Wonder what kind of specials RC Willie has?

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Great sales

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Great greeter, within 2 seconds told me I was wasting her sales staff time by asking where to find futon-type small space sit/sleep options. She told me I should leave and go to Target or Walmart and they didn't have anything in my price range. She was fast and efficient, cutting me off whenever I tried to ask a clarification question. Further, she also told me that she pre-decided helping me would be a "waste of time" like so many other patrons who had bothered her for advice and were shown options but they (like me) wouldn't buy anything. "I don't even bother anymore." I think is how she put it. THANKFULLY for her, she didn't ask what my price range was, and she didn't allow me to waste any of Ashley HomeStore's time! Thus, I saved Ashley HomeStore $500 from my bank that they didn't want from me for my extra room. Instead, I took that money and went to competitor and bought the cutest couch/bed that folds and is cuter than belief! Thanks for not wanting my patronage, I will remember that whenever someone I know (which is a lot, in my line of work) wants me to make a recommendation about Ashley.

Star

Had a horrible experience with Ashley's. Specifically asked for a bed that didnt need a box spring. At least that's what I was told I was getting. Also bought dining table set with plates, rug, and placemats. When my stuff was deliver they set up the wrong bed frame, some of my plates were broken, and no placemats. I called the sales girl Cheyenne she said she'd speak to her manager and of course she never called me back I then called her back the next day she told me to call the manager because she wasn't at work. I basically purchases furniture that I can't use because I have no box spring. I have broken plates I can't use. Never again will I go to Ashley's or recommend anyone else to go here either.

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It was great, the service might have been a little too friendly but they were great help!

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Terrible service, lied too and forced to correct the same issue 5 times before cancelling my order. They price matched an item to THEIR website and we agreed it would be shipped to my house via UPS. 2 days later the called me and told me I have to pick it up at their store and that they refused to honor the shipping even though on my receipt it said my address to ship. After talked to someone else they agreed the store messed up and said it was being shipped to my house. The next day they called me again to say I have to pick it up. Totally insane. After finally getting it to ship back to my house they tried to send it to my old address I haven’t lived in for 2 years. This went around and around 3 more times. Best part is that they don’t return items in store you have to wait for a call back to process? I was promised the manager would call me back twice and never did. Go somewhere else or order on their website where their prices seem to be wayyy less. Makes no sense.

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This is the second time we have come in for a furniture purchase and once again we are very pleased. The price is worth it for the quality of the items that we have gotten as opposed to what we have seen at several other stores. Always great customer service too. We will be back!

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Came in with a budget in mind and Tiffany Bryden helped us . We saved a ton of money and were able to get a lot more than we expected and Tiffany helped us choose from a wide selection of furniture we thought was not in our price range.. Experience and customer service was amazing and I would recommend Ashley to anyone !!

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I had a great experience I was in a hurry and on a budget and Tiffany Bryden Took the time to listen to my goals and what I was trying to accomplish and in no time at all I was leaving With everything I wanted to accomplish and then some! I would recommend Ashley furniture to any of my friends or family thank you Tiffany for a wonderful experience!

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Really helpful staff and good prices.

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Ernie gave us a great experience. No pressure, just good information to help us make our decision.

Star

Ordered a bedroom set and extra night stand. Delivery crew damaged my wall, left trash in my lawn and landscaping, and broke a path light, before I ever got a receipt or a chance to inspect they left. Furniture was also damaged: the night stand, headboard, desser, and footboard chest, the old mattress I was told would get taken away was left as well. My sales Rep was very attentive and I’m awaiting my replacement furniture 2 weeks later

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Tiffany was very helpful and considerate. Overall transaction very pleasant.

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For three days sent for confirmation of delivery date. I confirmed all requested information asked for. Then hours before delivery they called and said they didn't have the full order one of the loveseats was damaged would have to be backordered. I told them either deliver all the order or nothing. All was sent in great condition and and on time.

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Really nice things going back to get bar chairs

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Pricy but worth it!

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We had a great experiance buying from this store. Tiffany was the name of the lady that helped us. She was knowledgeable and very helpful with the purchase of our bed and mattress. Everything was delivered in great condition and the mattresses are so comfortable. We will definatley buy from this store again.

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