Ashley HomeStore Reno, NV 89502

Ashley HomeStore Reno, NV


Your Local Furniture, Mattress & Decor Store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Customer Reviews
3.6 Star Star Star Star
(1048 reviews)
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Danielle was great to work with. She listened to my needs and communicated well with me.

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Im so glad i went into store in hopes of them making things right. I was loaded for a huge arguement as all previous attempts of a refund over 90 days, the months of corporate run arounds, and never any refund, call back, etc ever came. Was finally treated with respect and a resolution and sincere apologies from stores new manager. If your having problems with non delivered purchase, wrong items, no refund, i highly recommend you reach out at least 1 more time to new sales mgr Ross S. He is working hard to fix our Reno, Nv Moana Ln store. And give him a chance. I was a lost customer to this business, and was ready to take legal actions. I am now a returning customer, and am very pleased. MRS D. SCREEN

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I had a wonderful buying experience. Walked out with a whole bedroom set and a little more for a wonderful price. The service was really the best part of it tho. Mr. Buckner was very friendly and easy to talk to. Never did I feel pressured into buying something. There was also another lady and gentleman that help but I didn't get there name. They listened and ingaged in fun and enjoyable conversation. Recommend to go and ask for Mr. Buckner to help you set up your home. Thank you to these three people will be back.

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Sean is an awesome Sales person. No pressure, gives honest opinions and very helpful.

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The sales team and the store manager were very helpful. The Reno, Nevada store has a great selection of furniture and accessories. Great prices that included a 50% off sale for Labor Day weekend. We would definitely shop here again!

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Jane was efficient and thorough. I gave it a 4 star and not a 5 is because I tried calling the store for days and no one picked up.

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Much furniture in a small space

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Nice Furnature at good prices the delivery experience leaves something to be desired. Scheduled then they called to say delivery was only 3 days after stuff arrived at the warehouse so they needed to reschedule moved it back 4 days due to the holiday then the next day sent an email saying I could move my delivery up. I then looked at the schedule to move up and there are no open days listed until October? Let's hope it arrives on time.

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We went to Ashley’s in search of a living room couch. The store was well kept and the displays were attractive. I ended up finding a couch and coffee table that I liked. The only thing I was disappointed about was that I thought I was getting this great manager’s price, also since it was Labor Day weekend. When I got home, I looked up what I bought online and the prices were pretty comparable. I couch I bought was posted at the store for $1299 regular at half off. Online it was $849 on sale for $764. The table I got was $599 regular, which they sold to me for $300. Online it’s $349 regular on sale for $242. I would have done a price comparison, but reception was bad in the store and they didn’t have guest wifi.

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the customer care was amazing its a shame that the delivery is horrible and the refund has now been over a month and half and still waiting; spoke to three people on the phone and each said itll come in still waiting and im down about five-hundred bucks from my account edit; just kept calling the location and no ones answering no nothing im on the phone on like a pause as if they put me on mute at this point im going in will update later!!!!

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Staff needs to be better informed of warehouse shipments ie; store vs customer location. I was told 50% off to buy there vs online but the price given wasn't 50% off. Since my item wasn't in store to view I asked if delivery was made to the store and the color was not as shown in advertisement, could I refuse, I was told no, it's mine. Needless to say this was my second time attempting a purchase here, I won't return.

Star

First I want to say that my whole experience with Ashley Furniture was terrible. On 7-5-2021 my wife and I were in the store, we picked out furniture with our salesman Sean Knight. He said that he would let me know when to expect delivery. We texted back and forth on 8-19-2021 and he said I was set for delivery on 9-21-2021. I texted him on 9-20-2021 to check on my furniture delivery because I had not heard from him or Ashley Furniture, he told me he wasn’t sure and that he would talk to his supervisor, he told me that my delivery date had been changed to 9-28-2021, so if I hadn’t texted him I would have sat at my house all day on 9-21-2021 waiting for my furniture to be delivered, when he told me my delivery date had changed and it had been almost 3 months since we had ordered the furniture that I was very unhappy with their communication and that I wanted to cancel my order, Sean told me he was sorry for the problem and to have a nice day. So I called the store number and talked to a lady names Racheal, told her I wanted to cancel my order, she said she would take care of canceling my order and refund my 400dollars, never asked what the problem was, and didn’t seem concerned that I was canceling a 3200 dollar order, terrible customer service and terrible communication

Star

Really upset bought a bunch of stuff for my new apartment. Which is supposed to get delivered just when I called to get my new delivery date because it got changed, the lady was very unprofessional. She was talking to other people while on the phone multiple times, rushing me when they had nobody on hold. I’ve worked in customer service for years and that is not how you treat your customers, you need to treat them with respect and be ready to answer questions in a good manner. But the furniture is nice. I do believe customer service is what is the most important thing in a company.

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Just don't do it. It is not worth it. I am currently on hold with the store ( I know I will never get through) As I got a random txt this am saying our stuff would be here in 10 mins. Ya they didn't show up. We have a rug out somewhere that was a direct ship, which they apparently cannot track, refund or cancel. Or maybe they can, it depends on who you talk to. the run around is crazy. This is after they blew off an order we are actually waiting for a few times, and then blew us off yesterday. So honestly we have NO IDEA where or when anything else we ordered months ago will show up. We will have to go to the store and deal with it, again. Which trust me is not a 15 min trip, eat food and have a snack when you go because you will be there a while getting different answers from different people. For a company that says they do it all from start to finish, they have NO CLUE as to what is going on or what they are doing.

Star

They over sell everything so it’s always back ordered and constantly back pedal and reschedule. I’ve been waiting around all day for a delivery that’s already been rescheduled twice and just got a call that they need to reschedule. Now they’re throwing shade at ME because I’m not available tomorrow. Terrible business, shop ANYWHERE else if you ever expect to actually receive what you pay for.

Star

Do not purchase furniture from this store. They will tell you one thing but do another. They make promises and break them, and their customer service is terrible. Plus many of their items can be found on Amazon or WalMart.com for much more affordable prices. As an example, one of the pieces I was waiting to be delivered for two and a half months was an Ashley signature coffee table. It kept getting delayed and delayed on the delivery date. They’d make excuses like “It’s still being built.” Or “They ran out of room on the delivery truck.” Finally I got so sick of them continuously pushing the delivery date back, so I cancelled the order. Went on Amazon and found THE EXACT SAME ASHLEY BRAND coffee table for less money and it was delivered in three days from the time I purchased it. The same thing happened with my daughter’s bedroom set. I originally bought her entire set at the Ashley store. But then after two months of waiting for it to be delivered and them changing the delivery day numerous times, I finally just cancelled my order, found the exact same Ashley brand Paxberry set on Amazon and had it delivered in three days. Ashley Furniture is a joke. And I’m STILL waiting for my refund … and the sofa I ordered two months ago still hasn’t arrived. Thinking about cancelling that too.

Star

This store is poorly managed and very unprofessional. They just simply lie to customers so they do not have to refund their money. I have been given the run around and told several different stories about my refund and return. Now they tell me that they are not going to refund me at all because they don't have to honor their policies.

Star

Had a very unpleasant experience while shopping for a bed in September 2021. A salesperson planted himself in front of me while we were entering the store and became very rude when I asked if I could just look around. He then proceeded to stalk us through the entire store, never more than 20-30 feet away. It was honestly one of the creepiest experiences I've ever had while shopping for furniture, and I won't go back to that store. I thought that super-hard sell approach was dead and gone, but no, it's alive at Ashley's. I've had excellent experiences at Lazyboy and Basset's by comparison.

Star

Couldn’t be more upset with Ashley HomeStore as a whole. The only reason I’m giving it a 1 star is because I had a so so experience in store, otherwise it would be less. I ordered my furniture in July and still haven’t received everything I purchased. I’ve had possibly 15 different phone calls with them pushing dates back of when I will get my furniture and every time it’s somebody new giving some type of attitude acting like I’m the inconvenience to them because they are incapable of giving a clear answer or provide any type of quality customer service. I just had two pieces of furniture get delivered today, to my surprise, because I’ve had 5 different phone calls about how the furniture that came today out of nowhere was suppose to be pushed back 6 days. I go down to meet the guys and they only have half of my order that wasn’t even suppose to be here in the first place. I was informed that I needed to call a number to let them know I only got half of the order today and to zero surprise as soon as I call the employee, Dave, he starts right out of the gate giving attitude. Couldn’t have been more unprofessional and hardly had the know how to track down my order to figure out what’s wrong. At this point, if I ever get my furniture it will be the last time I ever order from any Ashley HomeStore.

Star

Run from this store with you money. Bunch of crooked people. They will overcharge you every single way possible. If you ever have to cancel an order, you will have to suffer big time. It will waste so much time of your life that you will have to regret forever. Worst company I have ever encountered in my life.

Star

Ordered a love seat and coach from store 750 E Moana Ln, Reno, NV 89502 and I was supposed to receive the items today but the sales associate who wrote up the order wrote down the wrong item number. I rejected the delivery and now they say I have to wait for corporate to call me to see what can be down. spent 3900 dollars on the items and that store associate can't even write down the correct numbers.......pathetic. I would say go to another store with more competent employees.

Star

I received a phone call from Ashley Furniture to schedule my delivery for today. I was told that it would be scheduled for this afternoon and the time frame has come and gone. With reaching out to customer service, I was lied to and given the run-around. At this point, I just want to be refunded and shop for a coffee table somewhere else.

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