Ashley Store | Reno, NV 89502
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Reno, NV represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Greetings From the Ashley Store in Reno, Nevada
Planning Your Visit to the Ashley Store in Reno Furniture Store
Tips for Shopping at Local Furniture Stores Near Me in Reno, Nevada
Here’s Why We’re One of the Best Furniture Stores in Reno, NV
Giving Back at our Ashley Store in Reno, NV
Customer Service
In-store offers
What our customers say
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Jodi was great with her help
Had a very poor experience purchasing a bed frame and mattress from this store. We worked with the salesman named Raja (on the receipt his name is Karan). We were pretty clear in our requirement for a FIRM mattress. We sampled 7 different FIRM mattresses before deciding on one. The bed frame and mattress were delivered Feb 3rd. The delivery crew did a shoddy job assembling the frame. One of the legs is crooked and the headboard feels loose and creaks like hell when you put any kind of weight on it. We noticed the mattress felt soft but attributed it to adding the pillowtop option. A month goes by, we had a baby, spent a lot of time in the hospital so not much time sleeping on the bed. But we notice our backs are killing us so we go back to the store and analyzing the receipt codes, we realize Raja sold us the SOFT setting on the mattress, the exact opposite of what we wanted. I tried to call him because he provided a personal line, left a message, never got an answer back. Went back to the store and he seemed to avert his eyes and pretend not to remember us. We had to go into the store to talk to a human being because their customer service line is absolute garbage and will keep looping you through different menu options and eventually hang up on you. The customer service representative was nice enough and created a case number for us but we were told we needed managerial approval. It's now been over two months of waiting for this approval. We have checked in over and over again only to be told this manager is "hard to get a hold of" We are having to accept that we wasted 1500 dollars on a mattress that we didn't want. Ashley's has taken no accountability for their actions and doesn't seem to stand behind their products. We should have gone to another store with better return/exchange policies. Hopefully you don't make the same mistake. Other places let you try out your mattress for 100 days, Do that instead.
Anthony my sales person was amazing!
Pleasantly surprised. Salesperson were not pushy at all. We worked with Sean and he was very kind and patient. We found exactly what we needed and the ordering and payment process was seamless and easy.
(Translated by Google) Excellent place with very good offers and affordable prices on furniture (Original) Excelente lugar con muy buenas ofertas y precios asequibles en muebles
Not satisfied with the service, it was supposed to be deliver on 4/25, they reschedule 5/2 due not having the furniture in warehouse, they came 5/9 and called the day before saying everything was fine. Came to my house missing furniture and when they set the bedroom frame I told them it didn't look right, told me to call costumer service which I did and they weren't helpful, told me on the phone there was nothing that they can do because I bought it in store, when turning to the technician they have left without notice, I'm not sure what to, is a really unpleasant experience they lied and make an awful installment and no one seems to help. I hope you don't have to live the experience that I'm going through
Chris did an amazing job. Talk about knowing your craft! He explained everything so well and in full detail. I feel that he really made our visit an actual EXPERIENCE! Purchasing a new mattress felt so easy and we were able to make an informed and confident choice with his help. He was very personable and made trying every mattress comfortable! Thanks so much Chris, keep up the good work 👍
Do not use this store they don’t call you back or care to get your issue resolved. I purchased a couch in march was told it would be delivered in April paid extra for delivery since I’m in a rural area got a call the night before delivery saying couch was damaged and wouldn’t be delivered to call Reno store. It’s now May and I still don’t have a couch the store doesn’t call you back when they say and doesn’t care cause they already have your money.
I purchased a bed from Ashley. I really disappointed with the purchase. I called there technician came out measured the bed it doesn’t qualify for replacement. The bed was not even 30 days old and it’s concave in the middle. There is a 1/2 inch dish in the middle. The customer service representative is rude and condescending. Talks down to you and in circles. I will not be buying anything from Ashley Furniture again. Plus I will be sharing my experience with anyone that will listen. Completely dissatisfied with Ashley Furniture. Today is 5-8-24 Still no call for the store manager. I asked the customer service representative to have the manager call me to discuss my issue. There is no customer service after the sale.
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No interest if paid in full within 12 Months††
On qualifying purchases made with your Ashley Advantage® Synchrony credit card. Minimum purchase of $999 required online. Interest will be charged to your account from the purchase date if the promotional balance is not paid in full within 12 Months. Minimum monthly payments required.
††Qualifying purchase amount must be on one receipt. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Account APR is 29.99% as of 1/1/2024. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
Lease-to-own with $1 to Start‡^
‡^ “$1 to start” is available for applications online and in select stores from 4/30/24 – 6/3/24, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term, and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Not available in MN, NJ, WI, & WY. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
