Ashley Store Manchester, NH

I bought a power love seat and sofa in August of 2024 and it was delivered in September of 2024 Which was great. March of 2025 the power in the love seat stopped working , I contacted the customer service team that was recommended to me. I was told the part was coming from Europe and it would take a little time. I contacted them in April and they said the part was not shipped yet and I needed to wait . I received a call from them in May and I was told the part would be shipped in a couple weeks. In June I called multiple times and was not that the part was shipped and I would be getting a call soon. After 2 weeks I called again and I was told that the part was shipped to the wrong warehouse. A week later I was told that it was being sent to the warehouse near me. 2 weeks later I called again and was told that the part was never shipped. At the beginning of July I was told that the part never made it to the warehouse. Lies, lies, lies ! I believe that they never ever ordered the part and they are waiting for me to give up. I only had the love seat for 6 months before it broke. They are a terrible company and they do not care about their customers! I have tried so many times to get this fixed , I called The store where I bought the set and they said they have no control over the repair company. How can this be, they offer a warranty but don’t support the customer when needed. I will never ever recommend anyone to buy anything from Ashley’s Furniture! I am learning that they do not give a crap about their customers and they pay people to lie for them.

Found a great sofa and matching chair for my apartment. Denzel was a great help and answered any questions I had.

Amber was very helpful.

Great purchasing experience, reasonable pricing, 100 times better than Bob's discount furniture. I will never return to Bob's ever again due to the worst customer service I've ever experienced in my life, and that decision was solidified after my extremely positive experience at Ashley's. I'm a customer for life.

Ashley canceled our order of two Sofas and never notifies us, waiting 12 weeks. 1st time it was a factory issue they said. Now after months. They canceled. Never going there again and telling all I can.

Fast professional help.

Over all there was a large selection but not much movement in price. Our sales lady was attentive but the “check out process” was painful. At one point wanting to give me feee first delivery then charge me 99 bucks for the second delivery. Due to some items being available later. I tool Me saying no problem just cancel the second part of my order to get the second fee waived. Spending over 10k seemed to be the least they could do. Over all the experience was just ok. No wow factor or any real reason to say we would 100% need to go back again. Still waking on delivery 🚚 so we will see how that goes. With no real furniture stores in the area if I need to drive an hour not sure I would make this my destination again.

Our experience with Mary Beth was amazing from start to finish. She was knowledgeable and patient and answered all of our questions. She walked around the store with us multiple times, even going back to look at things again, and looked at pictures of our home to make sure what we wanted would look best. I’m excited to get our new couch and the overall experience of buying it in Manchester was great.

Aldo played a huge role in helping us find a couch to fit our needs! Couldn’t recommend him enough!!

Great experience at Ashley yet again. Aldo was a pleasure to work with! Informative and knowledgeable. Knew the store like the back of his hand

We had a great experience with Ashley at the Manchester, NH location. We bought a great small sectional with the help of Aldo and he was absolutely great. Super friendly and great with helping decide what would work best for us. We also had help from Liz dealing with logistical support and she was super friendly and helpful. Overall great staff and my couch just got delivered a few weeks later and it’s perfect. Would highly recommend visiting the store and requesting Aldo! Great experience.

Aldo took care of us. He did a great job explaining the different options, and he was very friendly.

Lisa was incredibly helpful and kind! She assisted us throughout the store and helped weigh the pros and cons of the different couches we were considering. Excited to get our new couch in our home!

This was our third stop in looking for a new bed with an adjustable base. Amber was extremely helpful, knowledgeable, and patient with our questions and concerns. Our bed was delivered yesterday, and it’s perfect! Thank you Amber for making this process simple and painless!

Levi was a great sales rep!

We had a great experience buying a mattress through Levi. she was knowledgeable about what she is selling.thank you levi for a taking care of us

Sam helped us out so much today! we had lots of questions before purchasing a sectional and he was very helpful! he answered all our questions, was patient, and ultimately helped us decide on our new sectional we are so excited and can't wait to receive it, thanks sam!

Aldo did an amazing job answering our questions, looking up available pieces of furniture for us, and also was a great sales associate to where we bought our couch’s from him. I recommend Ashley Furniture in Manchester NH.

Micheal was very knowledgeable and easy to deal with. Had amazing deals to share with us!! Definitely go back!

Levi was a great sales rep! She had a good balance between giving us our space to try out the options we were considering while still being available to discuss what we were looking for and answer all of our questions thoroughly. Our furniture arrived in good shape overall and is great quality, however I will suggest that we would have preferred if the protective cover had not been taken off until the item was in our home. Because the cover was taken off before bringing it inside, it had one or two slight dirt smears, but they were easy to wipe off. I don't see a reason to deduct a star for it, but would like to pass that along as a suggestion for either a change in procedure or better training. Other than that the delivery was punctual and expedient, and no real damage was done, plus Ashley has great warranty policies that you can purchase that are definitely worth it. Most companies do not have nearly as good of policies so I was impressed with that. They offer a great value as well in comparison to other furniture stores. Not overpriced, but not cheap/poor quality either. I would definitely choose them again!

Aldo was amazing! Highly knowledgeable and patient. Would definitely recommend working with him!! Thank you, Aldo, for all the help!!

Levi was awesome! She helped figure out the correct couch and pricing for us! That’s why we keep coming back to Ashley!

We received Excellent service from Marybeth Connors and got the perfect couch for our family! We'll definitely be coming back for other furniture needs in the future.

Amber was amazing. Answered all of my questions and was extremely helpful and personable.

Aldo provided excellent service in helping us find the right mattress. He evaluated our sleeping needs and gave multiple options.

Great experience. Easy, straightforward, quick! Levi was awesome!

Ordered a cabinet over a month ago (4/9/25) from the Manchester location that was supposed to be delivered today (5/23/25) I received confirmation of the ordered, a 4 hour time frame and took time off from work to receive the item. When I went to track the delivery I received an error message that said “order not found” upon calling Ashley I was told that my item was going to be delivered on June 3rd. After pushing for information I was then told the delay was due to the item being damaged. No one called to inform me prior to today. I was then told I had to call the store i purchased from to discuss options. When I called the local store I was met with an incredibly rude representative who basically told me I had to suck it up and deal and that if I wanted to cancel my order I had to go into the store because of the type of delivery I chose. I used to praise Ashley Furniture but after this and seeing their F rating in the BBB website I will be finding somewhere else to purchase.

I just bought a beautiful table set from Ashley furniture in Manchester My sales person was Aldo He was a great sales person. He explained everything to us. He was kind he was respectful. He was really a great sales person and he is a great person. He gave us the best possible price. I would highly recommend Aldo for all your furniture needs. Thank you so much, Aldo Julie G

Our sales person Was Aldo he was extremely nice. He was kind he was pleasant. He explained everything to us. He gave us the absolute best price. He was really great and a great person. Great sales person. I would highly recommend Aldo for your furniture or any needs. You may have Ashley furniture is really a five star in my book. Thank you so much Aldo Julie G

Aldo was amazing. He was patient enough to walk around with us finding furniture for three rooms, he kept his distance to give space while also being close by to answer any questions when we needed him!

We were serviced by Aldo and he was great! He answered all our questions, was available as needed, patient with our scavenging almost the entire store for our dream couch, and worked with us to get what we needed for our growing family!

Aldo was awesome, gentle nature and very sweet. Was a big help.

Absolutely steer clear of this company. FIVE months to sit on your living room floor with no communication is against the Federal Trade Commissions Law . This company is out of compliance with the law and horrible customer service. They offered me 200 dollars which is ONE DOLLAR and 3 cents a day to credit my inconvenience. My brand new house would have furnished from their store and now I will not buy one more item and I will recommend no one.

The worst furniture experience in my 50+ years of buying furniture. So many things mishandled. First they typed in the wrong SKU number on my order so i received the wrong kitchen chairs, and server BUT the right table. The couch and recliners were ordered in the wrong color as well. 2 months later, when the correct items arrived and we could finally use our new kitchen table, the first dinner showed chipping on the black finish on the table merely by placing items on it. Clearly a manufacturing problem. When I called and sent photos they said it was cosmetic damage and that they wanted $150 because we didnt inform them within 72 hrs. We didnt use it for 2 months because we had no chairs so how were we to know it would chip so easy. They said it’s their POLICY, that defects must be reported within 72 hours. I explained again the situation which fell on deaf ears. So, i paid $950 for a table that is chipping every use and Manchester Ashley says nothing they can do about it. Wow. Terrible customer service, terrible order process, no quality control or support. The worst furniture store i ever dealt with.

Horrible store horrible customer service. I purchased a $1600 couch and it was delivered damaged. It had a stain on the arm. I immediately reached out to Ashley. I was expecting to receive a new Chaise or a discount for the damaged furniture. They told me that it would have to go through the warantee and in about 2 weeks I would receive a piece of fabric in the mail and then in another 2 weeks could schedule someone to come out and repair the couch in my home. I was unhappy with this since I didn’t damage the couch I purchased a new couch and it was stained I should be able to exchange it or receive a discount for having a damaged couch. After a week and a half of back and forth because when you call they just say they’ll email someone and get back to you in 48 hours but never do, you have to continually reach out to them, we agreed on a $150 compensation which i feel isn’t enough. They told me it would take 1-2 billing cycles to be refunded to the financing it has now been 3 almost 4 and I have received nothing. Again I reach out she says she will email someone and get back to me in 48-72 hours. HORRIBLE customer service I do not recommend and will NEVER be back.

Great customer service to your face but zero customer service after the sale. Apparently every sales person calls themselves a manager and promise you the world to get you to make a purchase. Once they have your money, they don't know you. It's been 13 weeks, no furniture, no eta, no one will even answer the phone. I want my money!!! Drove 3hrs to order, Over $2500 spent and now Bri tells me i have to drive 3hrs to get a refund. This is ridiculous, unacceptable and Absolutely horrible service. Corporate is the only people that can handle this issue, are you kidding me????

Purchased approximately $10,000 between living room and master bedroom. Initial experience in store was fine. This transaction was made on 03/30/2025 (Sunday). I was told by the sales associate that I would be contacted for delivery that following week. There was no news about back orders or extended lead times. When Friday came with no contact, I reached out to them and was told that there were some back ordered items due in on 04/21. Zero communication on their end, but things happen. When I called in today to confirm, I was told the sectional is pushed out until 05/21 now. Again, zero correspondence from Ashley. I have to proactively reach out just to be delivered bad news. The nail in the coffin was letting us know that the furniture they do have on ground can’t be delivered until 05/09 because they’re only in my area “twice a month”.. None of these important details were relayed to me at all. This wouldn’t be an issue if expectations were established at the beginning. The lack of communication is horrible.

Beyond repulsed with this store. I ordered a couch, 2 chair and 1/2's, and 1 ottoman on Febuary 1st of 2025 and was told 6-8 weeks it should be delivered. Just today on April 17th, nearly 10 weeks after I've ordered this furniture, Ashley's calls me saying the vendor just contacted them and said this furniture has been DISCONTINUED. Will NEVER buy anything from here again. What a waste of time.

Amber was great! Thank you!

Thank you MaryBeth for a pleasant shopping experience at the Ashley store in Manchester.

The salesman Collin was a professional. He knew exactly what we were looking for. I recommend Ashley Furniture in Manchester NH if you are looking for a professional sales team for a fantastic furniture buying experience!

It was a smooth process and positive experience.

We got rejected one which has red faded on front bottom and also black scratch in back side of sofa, I’m very disappointed

Everyone I spoke to was very nice and quite helpful. My biggest complaint is that I had to call a couple different times to ensure the signed document was received back to Ashley's and I've yet to receive any information about the order being placed and where it is or what a delivery date may be.

If the policy is that items must be inspected at pickup from the warehouse, why are they sealed in boxes, unassembled? An actual inspection would necessitate opening the boxes and assembling the chairs to ensure all pieces are accounted for and in proper condition. This is unreasonable. The warehouse provided us with the wrong chairs and we were asked why we didn’t inspect them while at the warehouse. Next time, I won’t allow boxes to be loaded in my car without inspecting the contents, no matter how much time the staff have to wait for me to effect that inspection. Lesson learned. Assemble four chairs, inspect them, disassemble four chairs so they can be loaded in the SUV… OK.

We popped in on a Saturday afternoon looking to browse around and perhaps replace our couch. Entering the store we were not instantly bombarded with pushy sales people. They let us look around a while, then gently approached. Our salesman was Aldo, he was dressed well, smiled, and was respectful of our choices. Aldo showed us around the store, listening to what we were looking for helping navigate options and colors. We eventually found a sofa, and Aldo calculated a price with the specials that they were running. Overall great experience, and we ended up purchasing. We are looking forward to receiving our new couch, hope the delivery is as smooth as the purchase.

Worked with Collin here, he was very helpful in helping us find our new couch. Great selection in the store and reasonable pricing as well.

Amber was very friendly and professional. Made the buying experience easy.

Collin was super helpful and patient. He didn’t hound me and was there when I needed him. There was no pressure and even asked his manager questions for me with Grace. God bless the Ashley’s Team

manager seemed very upset that we were looking around, and not currently inside of the building to make a purchase. we told the employees behind the desk directly after walking in that we were just going to be looking around (which we all are in the market for furniture) and the manager made sure to tell us (as we could visually see other groups walking alone doing the same thing we were) “okay, we’ll make sure to have someone walk with you then.” in a very very condescending tone, she began walking with us shortly after and began profiling us based on our appearance, claiming we were skipping school?? Ma’am respectfully I work harder and longer than you 6 days of the week and probably make more too, this lady was condescending the whole time and being a pain at every instance. I’m in the market for furniture but not with Ashley’s!

Immediately upon waking in, me and my 2 friends were profiled by the manager. Other shoppers were allowed to shop without an associate having to be there but we were followed everywhere. The manager accused us of skipping school to “hang out” at a furniture store which makes no sense because we were all graduated adults, and I did go to class today at a local college. She then asked for my professors names to check the validity of my college as if I would lie about going to college. The manager was extremely unpleasant and accusatory when we were just trying to look at furniture. She did not have to dig so deep about our personal lives when it has nothing to do with her. She blatantly profiled us.

A young woman named Levi waited on me and was very helpful. She answered my questions and made some good suggestions. I would highly recommend Ashley furniture company in Manchester, NH.

Easily the best furniture store experience I’ve ever had! We didn’t get overwhelmed by any pushy salespeople. We were approached when we felt ready and Liz was absolutely wonderful. She listened to what we were looking for and skillfully maneuvered the floor to show us things that matched our specs. She then told us where to find her when and if we were ready to make a decision. It was the most stress and pressure free environment and their team worked hard to apply any discounts we qualified for. Every person we interacted with was an absolute pleasure! We will be shopping here again for our next furniture purchase!

Amber was great! Very helpful and checked in to make sure my husband and I had all info we needed, but not pushing for a sale which always makes a big impression with us. Very comfy couch, very clean store, lots of employees around to help if needed

Sam was great, very helpful.

Sam was extremely patient and helpful

Levi was very personable and informative. She was very detailed oriented!

Levi was excellent. She knew exaclty what we were looking for.

Great experience overall. Collin was awesome, very easy going, non pressuring. Gave every available discount and was as quick as possible. Very knowledgeable and professional!

Sam was super helpful with us today on our purchase. Found a great couch and we can't wait to get it delivered.

RUN, DON’T WALK away from this place! They deserve NO stars. AWFUL customer service especially from Liz. The most clueless and incompetent service associate we’ve ever dealt with. Quite rude and not helpful at all. Hard to believe the doors are open and it’s only a matter of time before they go out of business again. Awful experience all around. We had to literally go in multiple times to try and find out where our promised delivery was. We even filed a report with the NH ATTORNEY GENERAL’S office as the service was so bad. Stay away!!!

Levi was amazing, patient and very helpful in finding the right furniture for my needs. She was so pleasant to work with. I highly recommend Ashley for customer service, quality, and price. I was able to find the perfect living room couch, love seat, coffee table and end tables. Levi was a big help with my decision making matching colors and making it work with my new home. Also the finance team was great as well.

We were on the hunt for a new sofa and found the perfect one! We stopped by the Ashley Furniture Store in Manchester. Upon entry into the store, Amber G. greeted us and let us know the promotions they were having, the layout of the store, estimated proceed times, and checked back with us often. We looked around and asked her a few questions. Our child got really impatient after a little while and we called it quits. We asked for her business card and told her we would be back tomorrow. We found a sofa but needed to verify dimensions, (measure twice, cut once!). We came back the next day, asked for Amber and bought a sofa and chair! She was extremely understanding of our toddler situation, not pushy in her approach, and informative on what our purchase options were. She wasn't an annoying rep who stalks you and asks you questions every 5 minutes. That was a huge plus for us, we wanted to shop in peace. When you go to Ashley Furniture Store ask for Amber! A+++ Customer Service

Lebi and Liz were awesome!

We had a bad experience with this furniture store and never thought they would do that to the customers. The first two schedules they never delivered our furniture which was a lie, finally a third time they delivered but their delivery guys left the house as I pulled into the parking lot from picking up my daughter from school they couldn't wait a few minutes as waited for almost a month what a shame this company. After they left I called for customer service not been delivered but instead, they extended the schedule for the next week I was so pissed off, I went to the store to question why they didn't bring our items inside the house even though I was right at my house, the lady at the front desk was very rude, she has no any manner to talk to peoples. I held my passion for a very long time and finally, I told her to refund my money back, all though they scammed our delivery fees. I wouldn't recommend to my friends and family to go shop this place. Awful place, Again, do not rely on their verbal promises if you read this review.

Collin was helpful but low pressure. Great deal on a floor model mattress. Thanks Collin!

It was friendly and easy going through the process. Marybeth was great

Amber did a great job with my husband and I. She listened, made helpful recommendations and kept us focused! My husband and I are both really happy with the purchase and experience!

Very sweet, gentleman and not pushy salesperson. Excellent, helpful. Ask for Collin!

Super nice dude!!

Collin was amazing and patient with all my questions. Great salesman

Thank you Amber!

Perfect couch for our family. MARY BETH was very helpful

Amber was an absolutely amazing sales person today. Extremely impressed by her ability to redirect us with other options for our likes in decorating our new home. Offer both opinions and suggestions for color schemes and materials that best suited our needs. We walked away with the most pleasing feeling of getting exactly what we wanted. Left today with three rooms a furniture and super happy. We will definitely shop here again when we need to. We highly recommend this store. Thanks to Amber. Sincerely, Alice and Steven Mowbray

Karen was very helpful but not overbearing! She made sure all our questions were answered. She was knowledgeable about the various furnishings we were interested in! Very good buying experience!

Kristy was amazing! She closed my entire deal and got the delivery date I needed.

Karen was very helpful. It was a pleasant shopping experience.

Collin made everything quick and easy!

Colin was the first one to greet my husband and I when we walked through the door. He was not pushy at all but easily available for any questions we had. He ws thorough in his explanation and made sure our transaction was quick and seamless. It was a great experience!

Collin was a pleasure to deal with and was straightforward and very good at answering questions and giving us time to make our decision. If you need furniture, Collin would be able to assist you. Nice working with you today, Collin. Thank you for your service!

Buyer beware, they're overall are a good company however, when buying anything don't base your decision from a verbal promise from an employee like I did because they fall through. Prior to buying make sure the product is alreadt at their warehouse. Otherwise don't buy the product, unless you can wait the 12 week period. Don't fall for the trap and buy based on matter what they promise you. I've now been promised 3 different dates (purchase was in store on the 12th of November) they said arrives in about two weeks at their warehouse. First call they applogised and said will arrive on 12/23 at their warehouse. On lastest call the next update is 1/13/25. Now that I'm not satisfied with the purchase, what can I do? They don't give cash refunds, only store credit and even when they make you a promise they revert to their corporate response "Furniture is Available 8 to 12 weeks". Without any curiosity discounts or options to better serve the customers satisfaction. Im not saying don't buy here, just make sure when you do the item is already sitting at their warehouse. Again don't believe their "promises".

Placed an order in march for a whole bedroom set with mattress and couch for the living room. It’s now December and have called multiple times with zero help for missing parts to our bed. After multiple delivery’s since they sent the wrong bed set twice we are missing brackets for four drawers at the foot of the bed. Really wish someone from this company will reach out to me and help solve this problem

If I could leave 0 stars I would. Absolute horror show to Purchase a dining room set and extended coverage. We purchased a very expensive dining room set just after Covid and also purchased the protection plan with it. When we needed to use the plan, my wife spent countless hours on the phone because Ashley furniture and the extended coverage company could not find our account or record of the purchase. After finding the information and them pointing the finger at each other for the blame. The warranty company has the audacity to tell my wife that the claim is denied due to it being over 30 days old, and Ashley z furniture reported our Information. Incorrectly. When confronting Ashley Furniture about it, they are trying duck and dodge the issue and not take responsibility in any way. Guess what Ashley, my wife works in the legal field and she is not going to drop this. Stay away!!

We haven't received our dinning set ordered and pay for,for the last 3 months

Amber was a great help & made the purchase of our new couch easy and hassle free! Thank you!

Levi helped us buy our new couch and we are thankful she made it very easy!

I met with Collin to purchase a couch and he was very helpful and informative. He was able to process the sale quickly and answer any questions that I had. I was very pleased with the purchase and with his customer service skills. Thank you, Collin!

Levi was so friendly and helpful. Everyone at the store made this purchase so easy. Thank you again!!!!

Went to Ashley furniture in Manchester and Collin was very helpful but not pushy while we were shopping for a kitchen table . He had a great personality.

Karen was very helpful and knowledgeable

Ray was fantastic helping us find the couch that fits our space!

Awful, awful customer service. I purchased a dining room set with the protection plan. We noticed some issues with two chairs a couple years later and I reached out to submit a claim. Turns out they use a third party protection plan service, and it literally took me 8 months before the claims were processed/approved due to them not initially finding my order and needing to resubmit paperwork. Once it finally went through I was informed (after calling multiple times to check in, as no one has called me back at any point in this process) that I either need to pick up the new chairs from the warehouse myself or pay a $99 delivery fee, which was never mentioned when we initially purchased the protection plan. Either way, I have to dispose of the older chairs myself, which is another inconvenience. I tried calling the store itself and was informed that there’s nothing they can do on their end since it’s a third party company. The dining set itself is nice and I like how it looks, but my experience with customer service/the protection plan have been so infuriating that I will never buy furniture at Ashley again. Be forewarned.

Amber was a great help.today

I have always had a good experience with Ashley, including this store. Today Collin was very helpful as we bought a couch. No-pressure environment.

Ray was wonderful! He took the time to show us around , never rushed us to make a decision. His customer service was excellent!

Bought a Carnaby sectional last fall. The cushion padding material was totally different from the floor model and wore out within 2 months. They approved a warranty claim but never sent it. I've been following up for the past 6 months but they just always tell me I have to wait for the warehouse to call. Finally went to the store and got the same response. Never again.

I was very pleased to find the ottoman to fit my space. The sales person was very helpful.

Very easy process and quick delivery customer service was awesome did everything over the phone

The store has a great layout and the furniture is above average quality for a great price but what we liked the most was how Ray Owusu worked with us, helped us and he showed great patience as we did laps around the store until.we found the perfect matches for our needs. Not only did we do this once, but we did it again a week later with Ray. Highly recommended professional and store.

(Translated by Google) Very good experience (Original) Muy buena experiencia

Horrible! Frustrating to deal with. Zero stars award if I could! Charged my card right away, they said 4 weeks delivery, then took 4 MONTHS plus 1 week to deliver a couch and chair! They said furniture made in US, turns out they were waiting for it to be shipped from overseas. Helpless store manager for the Manchester NH store, horrible (zero/misleading) updates & communication back and forth, useless customer service, all have the same excuse, CAN'T DO ANTYTHING, waiting for stuff to be shipped from manufacturer. Once the chair finally got delivered, delivery people nicked/cut the fabric in one spot while unpacking, but after this wait, I did not want to deal with these people again. If you buy furniture want to pay ahead of time, need it months later having no idea when and how it will get to you, this is the place for you, other wise stay away from these losers...bleah!

Ray was very helpful with answers to our questions and a pleasure to work with.

Very very kind and very helpful.

I went to purchase a leather love seat. Ray was so helpful in helping me find just the style I was looking for. He was friendly and made my visit a very positive experience. Very good selection of furniture at very fair prices!

Rays your guy in and out and very thorough.

Bought a 3000 dollar sectional from them a couple years back a good chunk of that was a 5 year warranty. Called because the couch is broken apparently they got bought out. But it's still Ashley and they don't have any of the warranty info because they have a new protection company. What a scam hundreds of dollars just gone don't trust Ashley will never return.

Great location and accessibility; outstanding service and excellent variety for every price range.

Karen Toms was amazing at the Manchester NH store. She has seen us on many visits and was never pushy and helped myself and my husband with any question on items and prices, she was bery caring and funny and an amazing lady to work with. If anyone is going shopping at Ashley store in Manchester ask for Karen..

So disappointed 😞 after 4 months of waiting we had no choice but to cancel our furniture it's so upsetting because we really loved it. I hope that no one ever has to pay for something and not get it. This was extremely unprofessional.

I worked with Sam at the Manchester, NH store and he was extremely helpful and informative with assisting me find the perfect coffee and end table set for my space! I would highly recommended Sam!

We wanted a small, manual recliner that wasn't grey/ covered with cup holders / pet repellents/ rocker mechanism /power cords, or the kitchen sink, and Sam walked us right over to the chair of our dreams. I had seen this model online but didn't realize it came in a manual configuration. It hasn't been delivered, but I will follow up. Oh, yeah, I almost forgot...5 year extended warranty for $120 which will be refunded completely if nothing happens to it. Thank you, Sam S.!

Stay FAR AWAY from this location, I have purchased here in the past and dealt with the incompetence of the staff but nothing compared to what my cousin recently dealt with. Delivery drivers destroying his basement, front desk staff not responding or following up, having to beg for someone to reach out and help with the situation and when they finally do they are nothing but passive aggressive and condescending. The staff at this location are completely and utterly incompetent as their response to everything was “there is nothing we can do.” We were told that this location isn’t owned by Ashley Furniture corporate so that may be why they are so far behind on customer service and customer experience.

If I could give this place 0 stars I would, you are better off burning your money than spending it at this location. When ordering a couch for my basement the delivery drivers destroyed my ceiling brackets and placed several holes in the drywall as well as breaking a closet. I told the drivers continuously to stop and to bring it back up the stairs but they continually told me they could do it. I walked away to call Ashley immediately and by the time I came back dowstairs the basement was destroyed. I immediately drove to this location to inform them of the damage and they told me they were going to do everything to make it right. They did NOTHING of the sort. I had video and picture evidence of the damage as well as the call time stamped that I had with their customer service. I had to beg someone to call me to discuss the damages and when they finally called they said “the driver claimed there was zero damages to the basement upon delivery.” They offered to pay a fraction of what it cost to have refinished as I completed my basement just days prior to delivery. They had someone from “corporate” call me and she was absolutely atrocious and informed me “it was a successful delivery” because the coach made it down to the basement. They still have no solution for the door frame they destroyed on the way down to the basement as well as the huge gash they put in my hardwood floor. The women from “corporate” said it was not caused by negligence but just the price you pay with having a sofa delivered. I have requested several times to speak to anyone but her but she insists there is no one above her. I can’t lie I used some foul language after the 8th time speaking with her and no solution but this has been absolutely awful for my family and completely unacceptable. STAY FAR AWAY from purchasing anything in this location or Ashley’s in general.

Marybeth Connors was wonderful in assisting us in choosing our sectional couch for the living room. Courteous, professional, informative and friendly. She was there whenever we needed her as we searched for our perfect couch. We so appreciate her service!!!

Found a set I liked online, but wanted to see it in person. Went to the manchester nh location. I was greeted by a gentleman named Sam. He was very helpful. I was able to purchase the set I wanted; took less than 15min.

Great customer service. Tony was awesome

Karen was excellent. Very helpful and knowledgeable and gave us great suggestions.

The warehouse and their manager will cancel your order without phone calls, emails or any reason why, without knowing details. Order the furniture, it’s built all right and looks nice. However beware that having it delivered might cost you more than you bargain for.

Like when the sales representatives are willing to just let you browse prior to asking if we needed any help or had questions... Amber was instrumental in guiding my wife and I to furniture that suited our taste. We enjoyed our shopping experience and hopeful that our furniture package will arrive on the scheduled delivery date...so ask for Amber and likely you'll be pleased 😀

We have ordered an entire bed room set with mattress. Have had 2 deliveries at this point with mix matching pieces. Everyone we spoke to blamed the other but yet I still have no bed, and only dressers. It’s been 3 months. But getting no where with actually getting the items we have paid for. We are grown adults sleeping on a mattress on the floor. Really truly annoying that we keep getting the run around. The delivery guy’s themselves are very nice and amazing. Absolutely not their fault at all. But between the store and warehouse it’s an absolute joke at this point.

We went to a couple different furniture stores and we found Ashley's to be very professional with a large selection of very nice furniture. We were greeted by Tony who was a helpful pleasant gentleman to work with.I am thankful for the help getting some very nice new furniture for the house. Thank you Tony.

Tony was amazing! We bought a house full of furniture and I'm glad he was the one who helped us!!!

Mr Tony, is the Man Very Good Salesman

Karen was an absolute blast and made sure to give us top notch information on the different couch’s we were interested in and most definitely took the photos we showed her of our living room into consideration! She was so funny and got to know us on a personal level and even made sure to consider how big our dog was and if the couch would fit with our bird cage!!! Would most definitely recommend getting her if you could and showing her the space you want the furniture to go in because once we showed her the living room she suggested a lighter brown couch to go with the emerald walls which we realized would look fantastic! Awesome job Karen and regency for hiring the amazing employee!

My husband and I got some furniture today and Marybeth was so sweet and helpful. She was quick and so thoughtful! Good experience

Stopped by to ask about a new bookcase headboard and was able to find something, friendly staff there..

Karen was great!!!! Will be back in the future.

Karen was super friendly and helpful in the purchase of our new sectional. Thank you!

Great, low pressure experience with Tony at the Manchester location! Thank you for your help and words of wisdom.

Amazing customer service and high-quality furniture at prices far below those online. The same sofa and dining set were at least 20%-30% less, and I was able to test everything out for comfort and see everything in person. Karen was our guide through the whole process, sharing her knowledge of the products and advice for the interior design of our new apartment. Her kindness and expertise were invaluable. It was like shopping with a good friend who wanted only the best for you. There was no pressure to purchase; in fact, she encouraged me to see how the sofa and other furnishings looked in the space before moving forward with other items. I left feeling confident in my purchases and excited for the delivery to arrive. I’ll be back again to finish up the rest of our place. So grateful and happy!

I had a great experience today the selection was fantastic and our sales lady was excellent she helped us when we were ready answered all questions without being push! Wonderful service

Mary Beth was our salesperson today. She was very knowledgeable and helpful. She helped us find a great mattress! Thanks, Mary Beth!

highly recommend looking here for furniture - good prices and staff is super helpful ! mary beth helped me & she was lovely

Sam did a great job helping us find our next family couch! He was knowledgeable about the product, financing, delivery, protection plan, etc. He was very professional and help us leave confident about our purchase.

Tony was SUPER pleasant and EXCEPTIONALLY helpful! Gave the exact information we needed and was able to answer all our questions. We will be coming back to see Tony to get our next piece!

My experience at Ashley’s was excellent! We went in looking for a bed and king size mattress…Tony was amazing! He was knowledgeable, patient and not pushy! He was invested in what we needed and wanted! My overall experience was excellent start to finish! Happy customer!

Sam provided excellent customer service despite a busy store. Both the salespeople and office staff were great! A1 customer service.

We had a great experience in the store! Sam was very helpful and friendly!

On Aug 15, 2023, I made the mistake of purchasing $2,819.96 worth of furniture - a mattress, box spring, dresser, mirror, and complete bedframe (Mirabel collection). Also opened up a credit card account with the store (Synchrony Bank) thinking it would "protect" my purchase. October 26th, 2023 Ashley delivers everything. As promised, they gave me a window of time the day before and called the day of. I immediately notice the damages to the Mirabel pieces and call the store. I also told them the wrong box spring was delivered. We did not want a low profile and it is not wide enough for our pillowtop mattress. Both sides of the mattress are hanging over? I was told that I should get a call within 72 hrs about the damage claim. October 27, 2023 my husband and I decide to just go to the store to correct the box spring issue. We should have had a resolution by now we were thinking. Manager Liz checked the notes and discovered her salesperson, Peach ordered the wrong item. She ordered exactly what we asked her not to according to the notes. We are assured that it would be swapped out on Nov 7th with a better quality item - which is good because you don't give a customer a generic bottom of the barrel undersized box spring for their expensive pillow top mattress in the first place. November 7, 2023 delivery crew swaps out box spring. Thankfully we were here because they did not call us prior to and if I remember correctly, it was earlier than the window scheduled. November 29th, 2023 furniture tech assesses damages to Mirabel pieces. Tells us that there is no way he can fix them due to factory defects. Apparently, everything but the mirror was missing paint from the factory (many areas were missing paint). One section of the footboard is jagged, missing a section of pressed wood, and was simply painted over at the factory. He also told us the delivery crew did not assemble the bedframe together either on 10/26 - he fixed that problem. January 2, 2024 Here we are over a month later with no word from Ashley. I decided to call about the furniture tech's findings and where we go from here. I was told that the reason why I didn't hear sooner was because the claim was accidentally closed? They would investigate and get back to me within 72 hours. This game of 72 hours continued on. I finally had enough. January 11, 2024 (after not getting any resolution) I filed a dispute with Synchrony Bank - again, thinking this was a "protected purchase". In my claim, I told them that Ashely can simply make things right by refunding me back a portion of the TOTAL sales price - $500. We would live with the defects. If they could not do this, they can come take their furniture, issue a refund for the MIrabel pieces only, and we will reorder from somebody else. February 26, 2024 I received a message that my dispute has been resolved? I would later learn that Ashley simply told them that I agreed to reorder pieces and have them swapped out. I told the rep I never agreed to that and I would like my claim reopened. I also told her that due to their lack of quality control and their delivery driver's lack of knowledge as to how to assemble furniture, why would I want to go through that again? I could end up with far more damages the second time around. She reopened my claim. March 20, 2024 I receive a message that my dispute has been resolved? The supporting documents I received state that they do not offer refunds. They also had a copy of my driver's license with those documents? In NH, it is illegal to make a copy of a driver's license and it is also illegal to keep it on file - UNLESS you have permission from the DMV. (NH RSA 263:12x) So, I am now looking into this as well with the Commissioner as to whether or not they are on the approved list. This was the FIRST and LAST time I order from Ashley. They could care less about making their customers happy. With that said, there is much to be said about purchasing from family owned businesses.

Nice place

We ordered a couch loveseat combo from the store that happened to be the floor model, and our purchasing experience was easy, quick, and no-pressure! I personally really appreciate a salesperson that can let you shop and try out a few models, ask questions, and NEVER pressures the customer. Definitely made me more comfortable purchasing that day. Thank you so much Levi! We love our new couch.

The store wasn't even welcoming when you went in. We where looking for a love seat. The one we found the woman said I'll be right back. I'll go down and get you a price on the one we looked at. After almost 20 minutes she came back and said that it was 22 hundred dollars. I said I don't think so for that price. About ten minutes later she said let me go back down and see if they could do any better on the price. She was gone for another 15 minutes before returning and telling us that it would be 2 thousand and it would be the floor model. Again I said that we where all set and we left. If I could give a half star I would. We won't go back. We went to Bob's Furniture and got a complete living room set, quality name and quality product for 2 grand and we love it. Thank you Bob's.

Large store with many offerings for furniture. We were looking for sectionals to fit an awkward shaped room. We didn't have any luck here and the prices were on the expensive side. 2 levels of furniture and nothing to buy.

Spoke with Karen today...very helpful...great service!

I had a wonderful experience from the sales person Levi Kreku. Very helpful in picking out a recliner with my mom.

Levi helped me find exactly what I was looking for, she was great, this is a really nice location worth checking out if your in the area

Amazing prices, really friendly sales people overall had a great experience

Tony assisted us during our purchase, demonstrating kindness and attentiveness to our couch preferences. He allowed us to browse freely, ensuring we felt no sales pressure as we made our decision. Additionally, the management was excellent, showing kindness by waiving the delivery fee for us, given that we had no couches at home. Overall, it was a fantastic experience for our first time shopping here.

Worst furniture store ever I bought a couch and loveseat that both had recliners. I went to get something out of the side of the chair and cut my hand because the staples were sticking out. Then the recliner on the couch broke. Ask them to fix it they had somebody come pick it up to fix it. It’s been almost 2 months I have still not had my furniture returned, and they keep giving me a runaround about it. They refuse to refund me or give me something else do not buy from this place

Levi was excellent - very helpful and found us exactly what we were looking for!

MaryBeth was awesome!

Just wanted to thank Anthony A./Tony for helping us with all of our concerns and questions at Ashley Furniture Store! He went out of his way to bring the store manager Liz over to chat about a past experience. Tony was amazing, very friendly and helpful!!

Levi was very helpful and pleasant!

First time here, ended up with a couch! Everything about the process was seamless, Karen was very attentive without being over baring, something every sales person should follow! She took care of us and answered every question we had from the size of the couch, to delivery options to way up to the north country! All something Karen said Ashley’s took care of. I am so excited about our new piece of furniture, all thanks to Karen and her knowledge, and her friendly calming approach, if you ever stop in, ask for her!

Karen and Anna were very helpful to select the right furniture and get the best pricing

Our son ordered a bed at end of July with delivery and assembly at 4 to 6 weeks. Order arrived 8 plus weeks. Dropped off and no assembly. Attempted to assemble, no instructions and missing material. Called store multiple times for immediate assistance, none. Requested instructions and replacement or parts needed. They sent someone in October and stated the obvious that there are no instructions and possibly missing pieces. After countless emails, phone calls with store. They said they will replace whole thing. Long story short, we got missing pieces and it was installed by delivery company at end of January! The logistics and customer service is a nightmare. You have to literally hound them constantly. I will never deal with this company again.

Salespeople who aren't pushy, prices are ok, good selection in the Manchester store.

All the customer service helpers were lovely and the manager loves her staff and even gives kids snacks!

Sam was amazing!

I bought a couch from them. The guy's name was ray. He did everything he could to give us the cheapest price. And he made sure the delivery date was all set about about 34 months later. I went back to buy a bed. I asked for the gentleman and he said that he wasn't there. So I dealt with a manager who was very grumpy. Was upset that the shift called out which I could understand. Then I listened to how she treated her employees and then I got why they didn't want to work there. The delivery date was completely wrong, they told me the wrong date they didn't do anything for pricing which I didn't expect on my couch, butt would have been nice on top of the grocery list of things that were going on there doing the paperwork took about an hour because they didn't have a clue what they were. Doing the manager had to call somebody else. It was ridiculous. I am not happy I was happy and now I'm not. It seems like this manager cares about one thing which is money and not customers which is wrong

Marybeth was a pleasure to work with. Very knowledgeable and helpful.

Marybeth and all of the staff were amazing to work with. Made purchasing a couch seamless!

I love this store, the office was so helpful and the sales people and phenomenal

great staff! mary beth was incredibly helpful in helping me find the right furniture for me !

I do not recommend this company. My boyfriend and I purchased a home in November and for the first time, I decided to invest in brand new furniture. We are absolutely disgusted by the customer service and quality of our experience. It’s a long read, but worth your time to avoid what we’re going through with this company. The day of our closing, we visited Ashley’s in Manchester. We spent thousands of dollars on a couch, oversized chair, ottoman and beauty rest mattress with an adjustable base. For starters, the employee claimed that the adjustable bases only came in queen size and convinced us to purchase one in the showroom to pair with the king size mattress we ordered. After weeks of waiting and finally picking up our mattress and frame, something didn’t seem right as the sides of the mattress were sagging off the base. Additionally, the store did not give us a remote so we had to make an extra trip back to the store to pick it up. After about a week or 2, I called the store, and it was confirmed that the bases in fact do come in king size and we were assured that one would be ordered, delivered and set up in our bedroom and the queen base would be picked up. Fast forward to LAST FRIDAY (remember we placed the original orders in November) - delivery crew shows up at my house with the living room set and king size base. An exciting day of finally receiving all of my furniture quickly turned in an absolute disaster of an experience that’s Ashley’s has failed to even attempt to make right. Not only could the delivery crew not carry the king size base up to our bedroom (claiming it was too heavy), but they put 2 holes in the walls of my new home and neglected to say anything ! They weaseled their way out of here, leaving my home damaged and my bed base in my living room (where it’s been for about a week now). I have been sleeping on the mattress on my floor after spending THOUSANDS of dollars for this set. The ottoman was left with only 3 feet as the delivery crew informed me one was damaged and needed replacement. Customer service later confirmed that no replacement was ever ordered. So, my current situation is as follows: 1. King size bed base is in my living room. 2. Two golf ball size holes in my wall of my new home. 3. Sleeping on my brand new king mattress on my bedroom floor. 4. Left with a broken ottoman with 3 legs that cant be used with no assurance that a replacement foot will be sent to me. I have contacted Ashley’s customer service several times over the last week and it is quite evident that making this situation right is not a priority of theirs. I have attached photos of the position this company has left me in after giving them thousands of dollars in sales.

Lots to choose from but not enough selections for power sectionals in leather that weren't $9000. Staff was very friendly and I was greeted at the door with a smile and a hello.

MaryBeth was wonderful! She helped us get the furniture we wanted, offered hot chocolate for our kids, and made the experience pleasant but also efficient so we could get in and out with our 3 boys. We are very excited to get our beautiful new furniture!

Amazing customer service here. No one rushed our decision and all questions were answered. Sam was great! We left very pleased with our purchase of a beautiful sectional.

Moe helped a lot and answered all our questions on sofa and chair. Thank you!

Lisa in Manchester Connecticut is a true professional. She provided impeccable customer service and advice throughout the selection process. I recommend Lisa for all of your home good needs.

Moe R. was extremely kind and helpful! He was willing to move furniture to help us envision what we needed. Great personality and customer service!

If I could post no stars that is what I would do. The couch was torn when delivered. The driver indicated they would repair it. That was in October. Fast forward after so many calls getting the runaround and saying would "email a ticket" NOTHING has been done. This is now going on 2 months...

Here you can find everything you want. I love this place. There are some sellers, especially Kimberly. She helped me a lot in finding the dining room and the living room. I would like to thank them all..

Chris and Tanice were so helpful. We went back and forth for two days and we finally found something we like because of them.

My husband and I regretfully purchased a sectional and a cabinet from this store on August 18th. We were told it would be about 6-8 weeks for the delivery and they would reach out to us to schedule. We followed up periodically (as we never received anything from them) and were told they would be delivered by October 15th. They finally give us a call on October 23rd to let us know they can deliver on November 3rd (at this point we take what we can get). We get a call on the morning of the delivery for them to tell us the cabinet is damaged and won’t be delivered. They then come to deliver the sectional (2 chaise & the middle piece to connect them). The middle piece is marked incorrectly and they can only deliver the 2 chaise. At nearly 12 weeks after our purchase of almost $3,000 we ended up with half a couch. I had to fight with customer service and send multiple emails to get a response. Now being December 9th, we were finally able to get them to pick up the 2 chaise and refund the whole order. Please save your time and money!! I wish I would’ve looked at the negative reviews before purchasing here, because they are true. You could not pay me money to order from here again.

Kimberly was very very cool and amazing. She's very knowledgeable and made my buying experience feel magical. I'm a believer now.

Be cautious when purchasing if your furniture is not in their warehouse when you buy!!!! Initially I was told 3-5 weeks and now it’s 3 1/2 months for my furniture to be delivered??!!! I deleted my original 5 star review from 12/8/23 and am changing my rating based on my absolute nightmare of an experience with this store post sale. Keeping one star on this review because there is only one star in that building who knows how to treat their customers and that’s Ray. My delivery date has changed at least 5 times since purchase and their story changed at least three times. Seems like they know what to say to secure the sale but cant set realistic expectations. I’ve vocalized my frustration but can quite honestly say the excuses just kept coming and managers kept passing the buck. In the end after blaming me and creating more excuses my order is being cancelled so I’ll have to start over again. In conclusion - I wouldn’t recommend shopping here especially if you have a somewhat specific timeframe in mind for your purchase. - I would recommend directing any pressing or complicated customer service issues to their corporate customer care and not the store. They were quick to take my feedback about the untimely delays and their poor communication personally. - I would recommend this store work to improve their customer service skills by improving their follow up, communication and ownership when it comes to handling escalations.

Super helpful. Came in just to browse and walked out with a great sofa and loveseat. Tony Armano was an awesome sales consultant.

Moe has been an exceptional employee in the process in buying furniture for my mom!!! Most definitely will return!!

The associate that assisted me was, Peaches! She spent three hours with me finding the right furniture for me. No rush, always polite, good conversation. She listened and there ya go! My furniture is on its way. Thank you, Peaches, from your new favorite customer 😂

This company ran a sale saying they were going out of business, glad they lied and are not out of business, never trust those who lie to you, notice they do not respond to their bad reviews and I’m suspect of all these five star reviews from fake accounts

Peach was our sales rep and she did a very good job working with us. She listened carefully and helped us find what we wanted. She was very patient and very knowledgeable about the products. we were very happy to be working with her on our purchase.

Peach is amazing! She’s super knowledgeable , very nice . And just overall a great experience.

Ashley’s Furniture is a great place to find quality furniture. It took awhile to find something that fit but my roommates and I were able to make a great purchase! Kimberly was very kind and helpful during the process. Highly recommend!

Got the couch we wanted with the help of Kimberly who helped point us in the right direction and also put up with our indecisiveness😁

Ray and Anna were so helpful! We are so happy about getting our new couch. :) Thank you both so much! We can't wait to use and enjoy it for many years!

Sam S is the greatest !!!! Wonderful to buy from ! Thank you Sam ! Would buy from Sam anytime !

Fantastic! Very kind and knowledgeable!!! Thank you Sam

Nice store. Peach was our sales representative is . No pressure No pressure sales. She knew we liked the one sectional that was going be discontinued. Then she went out of her way to help us and still found it online. Free delivery a bonus too.

I recently visited the store just as a walk in looking for furniture options for my livingroom! Ray instantly greeted me and helped show me around, and answer all of my million questions! He was super patient with my indecisiveness, two days in a row actually! After day two he helped me purchase all of the pieces I finally decided on! Thanks Ray!

Kimberly she happy today she very nice

Great shopping experience

Moe was a great help!! Definitely will return!!

Our experience at Ashley Furniture in Manchester was fantastic, thanks to Peach, our exceptional salesperson. Peach's approach was refreshing—no pressure, no hovering. She allowed us to explore without feeling rushed. The furniture quality exceeded our expectations, and Peach's assistance made the entire process enjoyable. Highly recommend!

Went into Ashley’s furniture just to browse for ideas for my new apartment. Marybeth a sales rep greeted me and my partner. She helped show us around and helped us find some really good deals. She was also able to get us 400$ off of the deals. I’m very satisfied with the service THANK YOU MARYBETH

Mary Beth was super helpful and will cater to any budget to find the best options we furnished our whole place in one stop!

Would give zero stars if possible. Read the fine print and ensure the furniture is in good working order before you sign off. Trying to use their service website is a joke and the people on the phone make it impossible to book anything. I took the day off from work and the technician was hours late and did not even offer a single bit of help.

Peach Very professional and friendly

Marybeth was amazing!!! She helped me find the perfect couch and dresser for my home.

I’m editing my review and I’d make it zero stars if I could. DON’T BUY FROM THIS STORE!! The quality is garbage. Not even a year in and the zipper broke on one of the cushions. “Customer Service” “ordered a new one” in March and we still don’t have it on September 16th not only do we not have it, we have yet to receive any updates on it. The “manager,” Bre, can’t even manage to return a phone call. I have to call weekly to follow up because every time they tell me they’ll check on it and call back, but never do. Jenn at the warehouse is the only person who has called me back, but I still have no idea where the new cushion cover is. They talk about having a great warranty on the products when you buy - you’ll just have to wait a goddamn year to get the covered part. Ridiculous!!

Purchased couches about three months ago. When the couches got delivered one side had multiple cuts ! I contacted the store and told them about it. I had to take the day off specifically for the technician to come over the house . First technicians said they ordered the wrong parts and he couldn’t fix the couch ! Weeks went by they ordered the new parts for the second time just for the second technician to come in and say they ordered the wrong parts AGAIN ! Lost two days of work and I didn’t get paid for and I’m still left with a ripped couch. Every day I have called I get “ we’re sending a follow up email “ “ you will get a call tomorrow “ no one calls back ! Horrible experience very disappointed

Update! After my review here, they asked me to contact them and I did. After a bunch of rollercoaster again we finally got a delivery date of November 2nd. The replacement were either broken or eaten by termites. Luckily the slats were not even though still so cheap and wobbly. Even The delivery guys said they would relay that back to you guys as well and commented on how cheap the slats are and agree that they are wobbly and would not do a good job supporting the mattress and foundation They were able to add the slats, however they couldn’t even screw them all in as the side rails are falling apart. As soon as they left I emailed customer and guest services to let them know how disappointed i was and how nothing was resolved and provided pictures. Well it’s now the 9th and no one has gotten back to me. I am 8 months high risk pregnant woman and this whole thing has caused me so much emotional distress, as this is the third delivery and this has not been resolved. This is the worst customer service i have had to deal with, rude, no sympathy and accusatory. At this point I would like to get a refund for our bed and y'all can come pick this cheap mess of a bed. First review! I am beyond angry and irritated!!! Because after 16 days of emailing of sending proof, our bed is still not fixed and tonight it finally caved in with me heavily pregnant and with my partner putting us in DANGER!!! Do something!!! My partner and I came here july 2nd and bought a bedroom set. The sale associates were lovely, great experience. Our nightmare started with delivery, they delivered august 3rd, after they brought everything in they realized some parts of the headboard were completely broken. Annoyed but cool, I talked to customer service and they found a replacement 2 weeks later, the delivery guys came back with the missing parts and put the bed together. After they were done, they had extra parts leftover. I really thought the extra parts were from the fact the headboard had to be replaced and were from the second delivery. My partner and I immediately realized as soon as we got on the bed it started sinking in, it got more and more uncomfortable, the bed would not stay steady, creaking and shaking every time you get on it. And causing me major back pain, as I couldn’t sleep comfortably on it I am heavily pregnant, so we said enough is enough. October 1st we pulled the mattress off to figure what the heck is wrong with the bed that’s when we realized the delivery guys who are supposed to be professionals never finished putting the bed fully together. The reason the bed is so unstable is because the headboard is missing parts which are the support. We now realize those are the parts that the delivery guys left with. We went back to the store, talked to one of the lovely receptionist, we explained the issue, showed her pictures. She confirmed to us that the delivery guys did leave with extra part, she sent an email on our behalf to the warehouse and customer service so it can get fixed. The warehouse and the Manchester customer service are not open on Sunday and Monday so on Tuesday October 3rd I called and talk to a customer service person and he told me i had to email proof of the problem and someone will get back to use in 48 hours. Once he emailed me, the verbiage of the email now said “someone will respond in 7-10 business days” I told them i am pregnant and the bed has been getting worse and we would appreciate it if someone get back to us sooner. October 7th a guest services person emailed us again asking us to send proof of the problem, I sent videos and pictures of the problems with the bed and show them where the parts are missing. Since then I have sent follow up email on the 12th, the 14th and tonight the 16th because the bed broke at 11pm, and we had to move our mattress to the floor. We are exhausted, and very angry as we have spent almost 2500 on this and has gotten a terrible, unsteady bed which has put me and my unborn child in danger. Shame to customer service from the warehouse. Do not buy here!

Ray was great to work with! He was able to help us find a bedroom set for our toddler. She was running around like a nut the whole time and he was able to assist us without making us feel rushed. We will definitely be back in the future to work with ray!

Peach was extremely helpful and knowledgeable - she provided great recommendations. Found what we were looking for quickly. Wouldn't hesitate to shop here again in the future.

Peach helped us with our bedroom set and mattress purchase and provided quality customer care. She patiently answered all of my questions. Would do business again here.

Sam S, was great with us today. Very pleasant to work with.

Had a couch in mind and Levi was very helpful and quick to assist me. Overall a pleasant experience!

The staff were absolutely amazing at this location. They were very helpful and informative. We will definitely be back for future purchases

Very friendly staff, Levi Kreku was a great help and very knowledgeable

Levi at the Manchester, NH store was fantastic and easy to work with. For only being a month on the job, she was very knowledgeable, and approached us with ease and confidence. Thank you, Levi for helping us find the perfect couch for our home.

Peach was wonderful! Very helpful and listened to what I was looking for. Helped me find the perfect reclining loveseat for our home

Looking for a small sectional that was in stock with no wait time. Was given a few options and helped by Tony and Peach. The only disappointment was delivery was a 4 week wait. Otherwise, it was a pleasant experience! I am now 10 days out and have called the warehouse twice to set a date for pickup. I have received no response AND no one answers at the store. I don't have my merchandise as of yet. Would someone please contact me.

Ordered a couch from here and was told 8-12 weeks, 12 weeks at the latest. If the couch was running a little bit late, we would be notified. No notification and our delivery was pushed back EIGHT more weeks.

First time Ashley furniture shoppers. Kimberly was attentive and patient. Her feedback on build quality helped us decide between various pieces. She was not pushy but remained nearby allowing us to view things on our own while still allowing us to easily find her when needed. Thank you for your help Kimberly :)

Just ordered a sofa, loveseat and bedroom set. Looks great! Peach was very helpful (but not overbearing). Great job!

Peach was very helpful & courteous! She helped me find the perfect living room set for my house! She is an exceptional worker! I will most definitely recommend Ashley’s furniture to my friends and family in the near future! Thank you Ashley’s!

Our sales lady Peach was excellent! She knew her product and didn’t pressure us. She was happy to take the time and show us any furniture that could fit our needs. We bought a new place and needed a lot of furniture for different rooms. She made our shopping experience easier

I went in to see if they had the desk I wanted, they showed me what was in stock but none of them fit the criteria. Kimberly, Anna and Morgan all helped me find the exact desk that I wanted and special ordered it for me. The delivery charge was waived and it will hopefully be here within a month. All three girls were super nice and very helpful, great experience!

Ray was amazing and so helpful! Quick process!

Great assortment of furniture and accessories

Peaches was pleasant, informative and easy to work with. Ashley's in Manchester store was clean and easy to walk around. I would definetly recommend Peaches and Ashley's of Manchester NH.

We've been to Ashley furniture a few times within the past year and the sales lady (Peach) is BY FAR THE BEST FURNITURE SALES LADY!! please ask for her if approached by another sales people, you will not regret it. She's very knowledgeable, she will be around but not on top of you, she doesn't make it feel like your being followed. She is not pushy towards anything. For the past three days we have been actively looking for the best sofa for us and we visited 4 different stores with many different sales people to include "Ashley Furniture" Manchester twice in 3 days. Our first experience was Monday night and that sales lady was the worst! Ask for (Peach) I hope she stays in sales/customer service because I will purchase from her again. I can't say that about any of their other sales staff. To be quite honest, I will not purchase any furniture their unless she is our sales representative moving forward. Thank you Peach, your help was much appreciated!!!!

Excellent service. Peach is the best. Highly recommend.

Kimberly was very helpful, attentive, and extremely professional. Our experience was very good.

Let’s see. They told me my top floor stuff would be in within 4-6 weeks and then kept pushing it off. Here we are 12 weeks later and my stuff is supposedly getting delivered to them tomorrow. I went in this past weekend to try to set up delivery and now they tell me the next available date is 2 1/2 weeks out. The girls answering the phone are great but actually trying to communicate with the manager is terrible. I spent over $3,000 here and just want my stuff. I don’t recommend them at all unless you can buy it directly off the floor.

Kimberly was great 😊

Our visit today was great! Fast easy service, will be furnishing our entire home with Ashley. Kimberly was a great help!

Absolutely phenomenal service at this location. We went in to look for a new bedroom set and mattress and were helped by Mary Beth and Liz. Both extremely nice and knowledgeable on mattresses and furniture and they helped us to get the best possible deal.

Nora was a great help to us today. Quick. Informative. Thank you!

I loved my couch buying experience and Sam S. helped us tremendously. Thank you so much!

Was and unfortunately still is the worst experience I had to deal with. Ordered a living room set and waited over 8wks for and only got the sofa and coffee table. Was then told I would receive a refund for my love seat. I was given a 10 to 12 day waiting period. After 2 weeks got a call saying the love seat was in and I expressed I wanted my refund and now the check wouldn't be here until 20 to 30 days. NEVER AGAIN..

Finally found a couch we liked. We were quoted 4 to 6 weeks for it to come in. 6 weeks passed, no update. Kept calling for status and was told not all pieces were in. Was told to call back at the end of Aug. Called today, 09/02/2023 and now they are telling us maybe the start of December. Don't sell it if you can't guarantee delivery.

Ray was great! He knew exactly what we were describing and lead us to our perfect couch!

Peach was my sales lady and she was fantastic she showed be around and very patient with me I had a couple of crazy things happen during my visit I chose the perfect living room set with her help.

Marybeth was so great helping us with our funiture. I kept chaning my mind but she was absolutely accommodating

Emily was great!! Patience, smile, and honesty are all great to experience when buying here!!

I had an amazing experience. Was set on buying at Bob's until I went into Ashley's. Emily and Liz were great on the floor. Bree was great at finishing the sale.

Marybeth was so lovely to work with! She was able to show me a sofa I loved and made the process so easy!

Ray was a huge help at the Ashley store in Manchester. Thank you very much we will definitely be back for our next purchase!

Very knowledgeable & helpful.

I had an Awesome and Amazing experience at the location in Manchester New Hampshire on Friday the 21st day of July 2023. For the first time in a long time I go to a business, and what is advertised on google is actually what the store is offering. I went there to get some furniture that I saw within my budget. I was pleasantly surprised by how I was treated by one of the staff members named Emily; and this because Emily didn’t make me feel unwelcome. In fact; I felt very important, and that my needs are priority. Unfortunately I did not get the original item I wanted for the discounted price; but I got something better within the same price range. Emily’s professionalism and willingness to satisfy my needs is impressive. I left there with peace of mind, and sincerely believe that Emily should get a raise. Because of the wonderful treatment by Emily; I would recommend Ashley’s furniture store to everyone! The other staff members were wonderful as well! Thanks guys!

The salesman wad very pleasant and did not try to push a certain item on me and showed me every option that was on the floor I would recommend him to every one

amazing customer service. Peach was a delight to work with. Very knowledgeable and kind. 100% recommend going there for furniture as you will be treated amazingly no matter your budget.

Luys was awesome wasn't overly pushy, and helpful when we needed him. Store had a good layout, 2 floors with a large selection.

My boyfriend and I went into Ashley’s looking for a new bed. We were greeted immediately by Marybeth. She was amazing and got us everything we wanted and more!

Luys was our salesman. He was extremely helpful, took the time to show us sofas that could also be sold as a sleeper. I am very picky, and kept going back and forth. He was extremely patient, didn’t push us to make the purchase. He chatted w my husband about their roots, while I was thinking of colors. We did pick one and it was in special.Definitely would refer him

My salesperson, Peach, was absolutely amazing!!! She helped me select the perfect sofa sleeper for my downstairs TV/guest room. The delivery guys were equally as impressive! They were miracle workers getting this big, heavy couch around the spilt staircase and into the room. They were both super nice, respectful of my home and were finished in record time. I highly recommend the Olsberg couch, Peach and Ashley Furniture! I will definitely be back for future purchases!

After shopping around we ended up at Ashley in Manchester NH. Great experience! Marybeth was very helpful! Definitely will be back to shop for other rooms!

Ray, at the Manchester store, was very helpful! He wasn't pushy and remained attentive for our entire visit. He was knowledgeable about all of the products and able to answer all of our questions and help us furnish our new home :)

Had a great experience! Bought a sectional couch and a mattress. Associate, Peach, was very helpful and answered any questions we had and also gave us space to look around and test out different pieces.

Peach was very patient and super helpful

Sam did a great job helping me pick a sectional I love! Thanks Sam!.

We visited Ashley‘s to find new furniture for our apartment. Emily was attentive to our needs and provided us with a variety of options that fit our desired style. We are thoroughly satisfied with the furniture we purchased and look forward to using Ashley’s for all our future home purchases. We greatly appreciate Emily’s help in making us feel comfortable with our selection.

Excellent service by salesperson, Peach, at the Manchester, NH store. Professional, helpful, knowledgeable and courteous.

Peach was fantastic , she listen to our wants and needs and found us the perfect items for our new home . Will definitely be returning for her services .

Found exactly what I was looking for and Marybeth was great, guided me to the perfect chair right away!

Ray was a pleasure to work with!

Ray was very helpful at the Manchester NH location. He was friendly and provided all the information we needed.

Luys R. Was very helpful and pleasant to work with!

We bought the Flynnter bedroom set a couple of months ago. We are happy with the set now, but we did not have a good experience in resolving issues found after delivery. Two nightstands and the chest had poorly assembled drawers, requiring replacements. The installers noticed this on one of the nightstands while unpacking the set from the truck and decided to hold this back. It was only after they left did, we open drawers, and found on the very first one that it would not open. Applying a little more force to open it caused the rail to break off the track, spilling ball bearings. We found 2 other drawers on this unit to be similar and found one drawer slide on the nightstand to be very loose. The rails are low-quality, and we failed to notice this while inspecting the floor model (unless the demo had more rigid slides). Knowing of the issue found on one unit, the installers should have inspected the remaining units for this but failed to do so. We called customer service about this to ask for a technician to come out for repairs and were told that their Service department would call us back within a day. After many days, we did not get a call, so we tried again, and the rep promised to chase this down. We got a call a few days later from the Service dept, asking us to send them pictures of the bad drawer, and scratches and imperfections that needed touch-up. We were told that they would order replacement slides from the manufacturer and schedule the work after they were received. After over a month of waiting for resolution and frustrated with the lack of response, we called again. Service explained that the order for the slides was taking longer than expected, so they decided to replace the nightstand and chest with new units, along with the nightstand that was held back. After replacing it, we were finally satisfied with the set. It was a different pair of installers this time, and they acknowledged that the bad units were assembled incorrectly. In summary, the service department was very slow to return our calls and seemed overwhelmed, which appears to be a common complaint.

Sam Schneider from the Manchester Ashley Store helped me find all of my possibilities as I was looking for a specific floor plant for my living room and with his help I found a good one. thanks Sam ..

Peach was very helpful and patient with the pace we were moving.

Peach was amazing from the beginning. If you’re looking for a pressure free experience I highly recommend them. Thank you again!!

Peach was extremely knowledgeable and helpful with assisting us chose the perfect furniture for our home. Highly recommend this store!!

Ray is great at what he does! He was very helpful but didn’t overwhelm us while we were looking around. Ray did his absolute best to give us the best deal possible. The entire staff including the manager was very kind. Talk to Ray when you get there!

Look for Ray and Liz. They're awesome and will help you on your needs.

Our assistant Peach was extremely helpful. She gave us the right amount of space to search independently while remaining within distance to answer any questions we had. It was a very pleasant experience.

Service was great- my salesman Sam was excellent in helping me find the right fit.

Peach was absolutely amazing! Super thorough and extremely helpful with the process. She helped us pick the comfiest sofa and was there with us from the beginning to the end of the process.

Stopped by to checkout dinning room sets and a sale's associate named Peach was extremely helpful. I was a bit overwhelmed with all the areas to look through, and after telling her what I was looking for she found a few options for me to choose from. It made the experience super easy and stress-free. We excited for our new set to arrive!

Peach was amazing, it was such a pleasure having her as the associate who help me. I can say Whoopee!! She rocked. She was a trooper throughout the entire experience

Wrong order and bad customer service!

My husband and I visited with the intention of looking at some different sectional couch options. We were greeted by Ray when we walked in and after a few questions he helped us find the perfect sectional couch for us. He was also very helpful with getting measurements to confirm it will fit in our living room. Coincidentally Ray actually sold me the set of couches we currently have last time I shopped at Ashley’s and we love them-it’s just time for an upgrade for us! Was very happy to see he was still there and to have his help today. The team at the front office/desk were also very friendly and helpful with any questions we had. Overall a positive experience for us.

Luys was such a big help to my boyfriend and I to find and order a whole bedroom set!

I had a great experience at this store with Peach and Sam, they found exactly what we were looking for right away. Peach was especially helpful and efficient with our service!

Very nice very patient!

Tony (sales associate) was amazing from beginning through the end of our time in the store. Great experience dealing with Tony. Floyd

We went into Ashley’s to look around for a new desk for working from home. Nora took in all the details of what we hoped to have and made sure to show us everything that met those wants. We couldn’t be happier through the whole process of finding the desk, ordering it and picking up it up. We will be continuing to use them for all future purchases for our home! Thank you Nora for making us feel comfortable with our purchase and showing around other items we are hoping to purchase in the future!

We worked with Peace, she was great to work with. She asked what type of couch we were looking for…brought us directly to what were looking for. Instead of selling it to us she that day she was AWESOME and told us it would be on sale two days later. She could have sold it that day for her commission. Great customer service, I’d go back to work with her again.

Special thanks to Luys Rodrigues! A very nice and patient gentleman who helped us out today!

Ray was so helpful and friendly. Thank you Ray!!!

Peach was awesome! She was easy to talk to, knowledgeable of the product and not pushy at all. She gave us time to find what we were looking for with appropriate suggestions. Great experience and would work with her again!

Peach was the best! She was super helpful and attentive to our needs. I hate shopping for anything and she made it a fun experience. She sat with us for hours interior designing my empty house, because as a male who has no sense of fashion, I am helpless with that. As I wandered off in the store, my GF and peach sat down and furnished the entire house together. They became besties. Peach even recommended a great burrito spot. The only reason I bought all that furniture right then and there was because of the customer service peach provided. Would highly recommend going to see Peach for all your furnishing needs.

Just want to thank Peach for being so kind and patient with us. She was amazing!

Justine was great to work with! We are very excited about our new couch!

Peach was super helpful in assisting us find and purchase our brand new! Highly recommend her!

Don't do it!! Worst customer service I have ever experienced in my life. They make it impossible to cancel and return items.

Peach was very knowledgeable and helpful. She listened to what we were looking for and led us in the right direction. We did not feel.presured. There was no oversell. Our experience was very pleasant and we don't generally enjoy shopping.

I couldn't be happier with my purchase at Ashley's and the sale representative at checkout were super nice. Mary Beth help my husband and I finding the right bedroom set and within our budget,she was very patient and attentive.This was my second time shopping there and will be returning for all future purchases.

We recently purchased a sectional at the Ashley Furniture store in Manchester New Hampshire. They had a great selection and sale prices . We are very happy with our purchase and the salespeople were very helpful.

Marybeth in the Manchester store has been very wonderful and very helpful. Explained everything in detail and understanding with what I wanted and didn't want.

Excellent Customer service with Luys and Nora . Met Nora at the Shrewsbury location and she recommended that I come to the Manchester location cos they have more options which I did. Met Luys at the Manchester location and he was amazing and extremely patient with me . Good team at the location

Thank you best service

Ravi helped us pick out a dining table at the Manchester location. He was patient and helpful!

RAVI was amazing at Regency furniture / Ashely furniture store !! He help us found our perfect first sofa and made the process extremely easy!!

Ravi was very helpful today with our needs. We were looking for a sofa and he was very helpful.

Great experience shopping and purchasing. Luys Rodrigues was awesome to work with.

Peach was very knowledgeable and helpful. She help us with find the perfect deal and furniture

They tell you when you go in to ask them questions, but they hover over you and don't give you a chance to even look around. I hate that if I have a question I will find you . You don't have to follow me from room to room.

Ravi was great, he answered all our questions and communicated very well! Great guy and very professional!!!

Ravi was so kind and helpful. Great buying experience with no pressure!

Ravi was very kind and welcoming he was very informative and helped my husband and I decide on our sectional. He was very patient and gave us a few days to think about our decision with no pressure. He followed up when he said he would and I’m glad he did because after a very long work week I would have forgotten when the sale ended and I would have missed out. We purchased the set and are looking forward to all of the family movie nights and relaxation on our new comfy couch. 5 stars ! I would highly recommend Ravi if anyone is looking for any furniture and great customer service !

Nora helped me select a bedroom set. She was very personable and extremely helpful!

It was nice.

Nora was exceptionally helpful, knowledgeable and answered any questions about the options with the furniture that we had!! Highly recommended

Ravi was amazing! We were not planning on buying furniture that day but he was so helpful that we purchased our dream kitchen table and chairs on the spot. He worked so hard to help us with our budget. Highly recommend working with Ravi!

Nora was great! Answered all our questions. Great customer service! Thanks!

Went in for a bed and Ravi was very helpful and answered every question i had

Nora was helpful and patient with us she was great

Luys , the handsome boy with great communication skills! Looking forward to come again.

Ravi was very helpful and thorough

I will never buy furniture from Ashley furniture in Manchester because of their bad treatment of us. First, they did not put the correct order. Secondly, when the order arrived, they did not accept delivery to our apartment. They delivered one two seats sofa and did not accept the delivery of the rest, on the pretext that the elevator is not enough. They did not 🚫 use of the stairs. Third, they took the delivery money and canceled the order. And we go back to the store, and they did not guide us or know where the the other sofa is, and this store located in Manchester, the employees are not good, and the people in the store treat us very, very, badly and then after we go and back from the store to the warehouse and the warehouse to the store and now we rent a truck to get our three seats sofa.

Nora was super helpful, very easy to deal with, and had a warm smile. Such a delight!! Definitely will come here for future purchases!

Ravi was super knowledgable about the product lines. So happy to successfully furniture shop in less than 2 hours!

Luys Rodrigues was very helpful and professional

I went to the Ashley Home Store in Manchester, NH on 3/10/23. I worked with Luys… Luys with a y! He was patient, helpful, & knowledgeable. It’s sooo important to read what a customer wants and needs from who ever is assisting them, and he was able to determine exactly what I needed during my shopping experience. He was patient & gave me space like I wanted, but he was also right there if I needed him to provide assistance, and I needed his assistance many times, because I was purchasing several different items. I’ve been in this specific store before, and I left because I felt like I was being harassed rather than helped! I came back to give it one more shot, and they did not disappoint! When I arrived at the store, Luys welcomed me, told me some relevant information about sales, and the store, he let me know he would be available to assist me, and then he let me be on my way! He was around, but in the way I wanted, not hovering over me, not interrupting me, just perfectly available the way a customer would want! I was in the store for an hour. He never pressured me to hurry up or to make a purchase, he let me take all the time I needed to select what I wanted. He answered all my questions and I even called up the store after I made my purchase, and spoke with him again, because I forgot to ask a question and he was happy to speak with me and answer my question. He went out of his way to make my shopping experience AMAZING!!! Go there, and ask for him to assist you in your shopping experience! You’ll thank me later! Ashley Home Store….. I hope he gets a promotion, because he most certainly deserves one! Thank you Luys, I really appreciate all your help! Alicia H~

Marybeth was a great help.

Great customer service, Thank you Ravi!

Ravi was so patient and helpful

My wife and I had a great experience working with Nora in Manchester. Very patient during our undecision on which living room set. Thank you

Only one star because less is not an option. I will never shop at Ashley again. Both of our couches broke in less than a year from normal use of the recliner. Everything under the couch is heavy metal, but the moving piece is made of thin cheap plastic. I filed a claim only to be told they changed their computer system and lost our order. It doesn't matter that we have all our original paperwork and receipt as proof. After some arguing I was told the couch we bought is not Ashley brand so it's not supported, yet they had no problem seeing us the extended warranty for their product sold on their showroom floor. Horrible customer service and sales. The they told me everything this warranty would cover, but when I try to use it is useless. Furniture is junk as it broke in under one year from normal use. If you sell a product in your store stand behind it! Especially if you sell an additional warranty on top of it. Will never do business with a dishonest company.

Mary Beth was the best! helped us check out the couch we wanted and had us out of the store in under 30 minutes! was very helpful and overall very easy and stress free! thank you so much

Had a great experience with Nora, super attentive and helpful couldn’t ask for a better experience

Ravi did an excellent job of answering my questions. With his help I was in and in very little time and able to purchase the new sofa that I needed

Luys helped us today. He was informative without being pushy by any means. We were treated with respect and kindness. We recommend seeing him to help with any furniture needs.

Very accommodating to what we were looking for. RAVI helped us and was great. Ask for him whenever you visit the Manchester location

Great service and attentiveness with Ravi -- thank you!

Ravi is one of the nicest salesmen I’ve come across. He got us a great deal on some furniture and really looked out for us. We’ll be coming back!

Ravi was great and answered all my questions.

I always feel overwhelmed when walking into furniture stores, with clerks breathing down my neck. But the employees at Ashley in Manchester, NH were very nice. Especially Luys Rodriguez. He gave me space while I shopped, made sure to answer any questions I had. I had been there for a good hour and he made sure I was confident in my decision and made my couch shopping expirence less stressful.

Do these people ever answer their phone? Have been calling for days leaving messages and no one answers. Purchased furniture in December and they haven’t been able to provide any update at all. I have been acting as their logistics coordinator since they fail to do their own job.

Luis was great!

Bad extended warranty and customer service

Had a lovely experience at Ashley Furniture. Mary Beth was extremely helpful and awesome to work with!

Nora was incredibly helpful & kind. Would definitely come back!

Nora was great help applying for financing for my couch

Nora was wonderful at helping us find the right piece for our space and budget! We left happy knowing we were getting a piece that captured our style. Thank you!

Very helpful staff. Had success!

Luys was very helpful and polite. We can't wait for our new furniture to arrive!

Marybeth was exceptional at her job. She was clear and understanding with the entire process of purchase and made looking and trying out furniture non-stressful. Which is always appreciated when looking! Highly recommend :)

I had an amazing experience working with Justine! I highly recommend coming here and the prices are great! I love my furniture I got!

Luys Rodrigues was very professional and attentive to our questions. Will definitely shop here again

Lucy’s Rodrigues was excellent! We really appreciate his easy style of sales and presentation. Thank you , Luys

Nora was extremely helpful and polite. She assisted me start to finish with my purchase and everything went smooth. Thank you

It was a nice experience shopping at Ashley’s Manchester, Mary Beth was very nice and helpful and helped us pick out a great mattress and bed.

Morgan was extremely helpful both on the phone prior to us coming, as well as in the store.

Great deal, very easy!

Justine was wicked helpful! Great experience.

Amazing!!!

Luis was very helpful by answering all of our questions, and making suggestions!

Marybeth is the best!! Highly recommend

Luys, was very professional, courteous and allowed us to shop without being in our faces. I highly recommend him.

Luys our salesperson was awesome!! Friendly, professional, polite, knowledgeable and patient. The check out and pick up went smoothly. Everyone we encountered was top knotch.

Justine was so helpful finding us exactly what we wanted. The store has a great selection. Really happy with our new sofa!

Luys Rodrigues, was fabulous and the right man for the job. He talked us though the entire experience. Worked to get us incredible deals!!! And his personality was awesome very personable and joking even with my 10 year old daughter. If you go to this location ask for this man, he will get the job done and go above and beyond for you. Like he did us!

Excellent experience. Luys made it extremely simple.

MaryBeth was super friendly & helpful!! Found exactly what we were looking for.

Luis Rodrigues helped us and he was great. We took 3 hours to decide on a couch and he never pressured us. Even my 10 year old daughter liked him. I'd furniture shop with him anytime.

Justine was great! Everyone else at Ashley's was kind and willing to help out in every way! We will definitely shop there again and recommend others to as well!

They did so good we understand what we were doing all step of the way

Mary Beth was great! Took home a new couch the next day!

She was great with us

Morgan Gerardi was incredible. She took the time to speak with me and my boyfriend and was very personable. I greatly appreciated the help and will be seeing her again. I’m

Morgan Gerardi was absolutely fantastic! I definitely would recommend her to others. My shopping experience was made so easy thanks to her help.

Marybeth was very helpful while we were deciding on a couch to purchase. She was very knowledgeable about the different pieces and how we could downsize or upgrade the sectionals.

Luys was very helpful and made the transaction easier.

Bad customer service my husband went today for almost time fifth time to help us with a problem with our purchase and the one in charge just treated him badly and completely ignored him.

Justine was great! Very helpful, quick and easy sale!

Bought a couch and a recliner set tonight from Luys Rodrigues can't say enough about how friendly and helpful he was with finding the right furniture and making the purchase smooth and easy. Luys went above and beyond to make sure we got the best deal we could get and the delivery as soon as possible. Thank you Luys for all your help!

Wandered into the store on a whim and was instantly greeted by sales associate Luys. By far the best sales experience I have ever had and will be recommending them to everyone. Outstanding worker and friendly as it gets! Great job Luys!

It was very nice. The sales woman Marybeth was very helpful and answered all our questions and concerns

Justine was so helpful. Excellent customer service!

Marybeth is awesome

I had an amazing experience shopping at Ashley’s. Luys Rodrigues was extremely helpful and polite, he helped find exactly what I was looking for and omg is he handsome

Marybeth was very patient with us while we looked over the options, and helped us to put together multiple pieces of furniture that best fit our needs

Lucy’s Rodrigues was very helpful with our purchase. Great place to shop.

Luys R. Was so great to work with, he was helpful and we got just what we were looking for (automated loveseat with recliners) thank you Luys!

My boyfriend and I just purchased a beautiful outdoor lounge set at Ashley that is excellent quality. The staff was incredibly pleasant, and Justine helped us get to a very affordable price! She was patient and very professional. We are so excited to use our set this summer!

Great experience at Ashley Furniture. We were trying to decide between accessory pieces for our existing living room set or a new sectional. MaryBeth was incredibly knowledgeable and helpful. She helped us find and create just the right size set for our space!

Luys was very helpful and patient!! Great first experience!

Luys was so kind and helpful from the moment I walked into Ashley HomeStore. Everyone at the Manchester location was incredible and unbelievably willing to help me get the item I wanted.

DO NOT GO HERE! DO NOT GO HERE! DO NOT GO HERE! DO NOT GO HERE! I have had nothing but problems with this store. Bought it in January, still dealing with issues today. I went in, bought a couch and was told I would be called when they gave a delivery date. Couple weeks later, I get a call from a delivery driver that he's 5 minutes away from my house. I'm at work and I can't leave so I ask if they could come back at a scheduled time. They inform me that they have to continue their route and would have to bring it back to the warehouse, reprocess it, and charge for another delivery fee. I am so upset because I wasn't even told they were coming, but I return to work and decide to follow up later. One hour later, I get a call that they are 10 minutes from my house again. At this point, I don't want to miss out so my boss let's me leave work and jet home. They can only get through an entry with the couch that is under 3 feet of snow. Because they didn't call to confirm they were going, I didn't get a chance to shovel it. Fast forward, I shovel the entry way, they dump the couch inside, dragging slush everywhere and pillows are destroyed. They leave and I found a hole in the arm of the couch. For 8 months now, I have been trying to get a replacement to this damn couch. The couch ended up being too big and I told them I would still pay for the bigger section AT FULL PRICE if they could just send me a smaller section. I have never asked for a discount for all that I've been through, just what I paid for. I've been bounced around like a hot potato from department to department, only to have "guest services" send me FABRIC to go over the hole!! A few grand for a couch and they send a piece of fabric?! I don't know when this will end but I will tell anyone who will listen to go anywhere but here. I've lost hours of my life on the phone trying to get an answer from this business and they really just don't care. "That's not our department" is the famous response WHEN I get ahold of someone. This was my first time going to this furniture store because I wanted to "upgrade" from Bob's. I've learned to really appreciate Bob's furniture customer service through this experience and am grateful I didn't pull the trigger on buying the entire living room set and bedroom set I was initially planning to buy at Ashley's.

Luys was great! He was a huge help and definitely recommend asking for him!

Luys Rodrigues Good attention 👍👍👍

Luya Rodriguez good attention

Went in to browse for a new recliner but not looking forward to being pounced on by sales people. We were pleasantly surprised by Justine! Professional and informative, she even got us a lower price than the already great deal! A++ experience - we will be heading back for more!

Louis was a great to work with.

Luys was very pleasant and attentive. We found exactly what we wanted!

Our sales representative Luys Rodrigues was very helpful and knowledgeable, I highly recommend to purchase from Ashley. They make you feel like your part of the family.

Justine came out and let us do our thing while looking for some furniture but or eyes were hungrier than our wallets. She did help us find some very nice night stands that we love 5 of 5 will come back

My first time shopping @ this spot… I’D like to highlight to amazing wonderful folks that helped me with my experience… LUYS RODRIGUES & KATIE REED!!!!!! Wow what a team, very kind approachable cool calm and collective… They both go above and beyond with helping you out… 5 ***** Thank you guys so much again looking forward to seeing y’all my next future perches!!!!!

Lucy’s and Justine were great answering all of our questions and helping us pick out and configure the perfect couch for our space.

Looking for a new bedroom set and Luys was incredible. Very patient and helped us find exactly what we were looking for. Highly recommend!

I got my bedroom set from here. I love it. Great quality outstanding service. Two of young woman (Katie and Anna) helped me out and made it very easy. Highly recommended

The store is always so clean and the set ups are perfect! I got my bedroom set from Katie and she was very helpful, I recommended my whole family to go buy from her!

Amazing store, very clean and organized. Only place I will shop for furniture. Store manager very polite and also a cutie.

I had the best experience today! Justine took her time with us and gave us the time we needed, along with the office staff. The GM Liz was outstanding. Never met Liz and we left feeling like she did everything she can to keep us happy. Looking for great service - go ask for Justine and Liz.

Raven was fantastic!! She was very knowledgeable and great to work with. What a pleasure!!😀😀

Marybeth was very helpful and made my shopping experience easy and painless.

The sales associates were amazing to work with and very patient while we looked at everything they had available. So friendly, I recommend getting your next piece of furniture here!

Marybeth was great and super sweet!

Luys Rodrigues was by far the best sales representative I’ve dealt with at Ashley’s. Almost didn’t come back due to previous experience but Luys made it painless.

Raven was incredibly helpful without being pushy!

Luys was fantastic and super helpful!

Morgan G was very helpful in helping me find a new mattress. She explained finances very clearly and is very friendly!

Liz and Ravi were very helpful! They sold me the perfect love seat in a timely manner. Would shop here again!

Place is a joke needed to cancel nothing was special ordered no where on reciept does it say i couldnt cancel and management said i had to pay 30% fee cause i didnt do it within 3 days of order but they wouldnt give me a delivery day till a week after i ordered it big scam

Marybeth was very helpful in finding the set I was looking for and bree made the paper work easy.

Just purchased a kitchen table with 4 chairs at an awesome price. Ravi was an awesome person and great help. Thank you Ravi.

Ravi was very helpful and nice. It was a very smooth process. He did seem very interested in what we were looking for.

Great customer service, Ravi was very helpful to find to right item for my home. Ty

very clean well kept store

Ravi was great. Very helpful. Figured everything out for me price was. Awesome highly recommend!

Ravi was very helpful and patient while I searched for the right sectional for my new home.

Raven, thank you for help us find a chest, and decide on the best choice. Great floor model, quality, and reduced price.

Ravi and Liz were so wonderful in helping us find the right mattress and bed set for both my husband and I. Definitely recommend!

Ravi and Liz were super helpful and found the model and mattress that we wanted quickly. Highly recommend him.

Ravi was helpful !!

Ravi was excellent and moved several pieces of furniture around so I could measure and get exactly what I wanted!!

Bought a couch & love seat recliners. kept them in boxes for 6 months before our house was finished. one of the recliners broke on the back within days of setting the furniture up. we're still waiting for a replacement or some type of satisfactory response. ? Ashley was sold and new owners in the meantime and were still fighting almost 1 1/2 years later. Poor service, don't recommend buying a pillow from this Co. Go to Bob's at least with Goof Proof insurance you will always be treated like a customer should be. why don't you close your doors and do this Area a service of happiness.

This place is a mess. Highly recommend going someone where else for your furniture.

Ravi was great.

Justine was such a great help. She got me in and out right away. I went to 2 Mattress stores and couldn’t find an affordable box spring but Justine at Ashley’s could. Thank you very much.

Justine helped us through our shopping experience. She was absolutely wonderful. We've been to multiple stores and couldn't find exactly what we wanted. She gave us recommendations but did not pressure us into a sale. I'd come back to see her specifically on my next furniture purchase.

Had a great experience at Ashley furniture the staff were kind and friendly. The sales associate ( Ravi ) was extremely helpful with going over everything ( making sure I understood everything) I needed to know about prices/ protection/ financing. I’m happy with my purchases.

Amber was amazing, see her for all your needs.

Ravi was awesome. Explained everything to us and was really nice with our son while we waited.

Ravi was amazing!! Thank you!

Marybeth was absolutely delightful! Very patient with us and helped us immensely. She was stellar!

Justine made us feel super comfortable and helped us show around for the recliner we are looking for. All in all, she is a great staff the Ashley could ever had.

Ravi is very good sales associate and he helped us to select appropriate furnitures for our home office. I count him and recommend to everyone to see if anyone is looking furniture for home or office. Thanks Madan

Furniture for cheap!!

Ravi was so awesome!! So nice and so very helpful!!!! If we could give him more then 5* we would. My sisters and I were at 4 other stores today and he was the best associate we had by far!!!

Justine was amazing. She greeted us with a smile, offered help and let us look around and then came and checked in with us. I think we stayed for 2 hours. We did buy a sectional and an accent chair. She was really the deciding factor of our purchase. She is a huge asset to your company. 100 stars

Justice did a great job!!

Raven was so helpful in assisting in finding our new couch. Looking forward to it being delivered. Everyone there is so nice and eager to help.

Ravikant helped us get all the things we wanted. He helped us explore different options and was really patient with us asking him different questions. I will recommend him anytime when you visit ashley furniture.

We had a very good experience working with Morgan today, she is very professional and helped us get what we exactly wanted.

We came looking for a recliner and a server. We left having purchased a brand new couch. It was very nice to not be hounded by the sales reps. Mary-Beth was available when we had questions, and gave us space as we discussed things. It was a surprisingly pleasant experience!! Thanks again!!

Ravi was great and very helpful!

Had a great experience at this location shopping for new furniture! Ravi was a great help in going through the different styles and was super attentive to what we wanted. We even came back to see him with our in-laws and he worked so hard with us to get us the couch we wanted, he was a big help. Highly recommend!

Ravi helped us - he was respectful of our needs by giving us space when needed and answered all our questions. He helped get us the best deal possible which is much appreciated.

Great service! Staff was very patient and helpful and answered all my questions. Worked with Raven, who was great!

Mary Beth was beyond helpful! Listened to all my wants and worked with my spacial constraints to help me get the perfect sofa

Ravi was great! Not overbearing at all but was there when we were ready to discuss. Very thorough and helpful!

I had to change my rating due to delivery. I was promised that my stuff would arrive in 4-6 weeks. I just called and they said that it will arrive in the first week of January. Mind you it has been 3 weeks since the transaction was done. Very disappointing and frustrating.

Ravi and Liz were extremely helpful in helping my husband and me find a new sectional for our home! They were able to offer us a fair deal. Really happy with our purchase!

Justine B helped us get our new bed frame she was very friendly and engaging! Definitely helped us with figuring out all the financial stuff everyone in the financial department were also super helpful they were using a new finance program they never used before either we all figured it out together. Definitely come here for furniture!

Purchased a very expensive dining room table 3 months ago and still have not heard anything about when it’s going to come in, if ever. I understand there are delays but this is absolutely unacceptable, especially considering the salesman said the table was currently in stock. Guess I’ll host Thanksgiving on the floor…

Great price and very helpful.

Ravikant chaurasia aka the real Ravi was a pleasure to to work with. He gave us time to think and always made sure to reassure he would do his best for us.

Justine was lovely and she should get a bonus, however i believe the employees should tell customers that the shipping cost are expensive for low price items.

Manager was very helpful and friendly

If I could give less than 1 star I would. Do not buy anything from this store. The quality is horrible, and the customer service is worse. They do not stand behind their products. I received broken pieces and I have had to call so many times over the past month to try to get a replacement. I chose the delivery option when I bought the bedroom set, they had pieces missing and had to reorder. I waited 2 weeks to find out they forgot to reorder. I finally got a call saying they got the piece, I had to drive over 40 min to pick it up at their warehouse because they only deliver once a week. I would have had to wait 2 more weeks for the piece. We put the rest of the set together and they will not refund the $250 delivery fee because they brought “most”of it. 2 of the 3 pieces they brought were broke. Still waiting on parts and replacements. I have been waiting over 2 weeks for a manager to call me back, today I called again and they said to resend the pics of the broken parts. Very unprofessional I wish I would have read the other reviews before shopping here. Expensive lesson learned

Morgan was awesome. She was friendly, efficient, knowledgeable, and helpful.

Marybeth was a pleasure to work with and very knowledgeable and attentive to all my questions and needs. Highly recommend.

We were just looking. Mr. Ravikant Chaurasia helped us find a VERY reasonably priced, SUPER comfy reclining couch and relining love seat. AND he helped us get a reduced cost on our delivery! This may not always be the case for everyone, but we came away extremely satisfied. (And the delivery persons were professional, 10 years experience, and careful installing the furniture.)

Justine was great and took care of my family quickly, thank you!

Mary Beth helped us out buying a recliner. She was friendly and and quick to check us out! Thank you

Raven was very helpful. Thank you for being so patient with us!

Mary Beth in Manchester was very helpful

Justine was amazing at helping me find exactly what I was looking for at a great and timely fashion

Very helpful staff, quality furniture and we always seem to get furniture faster than promised 👍

Thanks Ravi!

Liz and robbie did an amazing helpin' me put. If you go into the store definitely ask for help

Marybeth was awesome. Excellent experience!

I really love the chairs and thanks Ravikant Chavrasia his does for me I was so good for really

They have very nice furniture and I loved a sofa set they had. The best deals around is at this furniture store. They are helpful, great customer service! Thank you for help! Can’t wait for the awesome sofa set! Also, Raven helped me, and she was very helpful and kind. Thank you again!

Excellent experience working with Michael. Thanks for all your help. Michael is the best salesman in NH!

Justin was a great saleswomen and helped up getting a great deal

Liz was AMAZING for the purchase of my couch and love seat. She worked with me on a price, delivery date, and down payment. Fantastic experience.

Excellent service. Thank you so much Raven.

Great choice of products and really good quality also. I would like to thank Ravikant Chaurasia for the amazing customer service. He was very friendly, professional, polite and answered all my questions. Ravikant helped us bought a king size bed and a dining table.

This entire place/staff is outstanding- helpful, informative, communicative, patient and fair! They made the furniture buying process actually enjoyable and my family is super thankful for all the assistance! Looking forward to buying from their stores again! If you are looking for well-priced options and a friendly staff, this is the place to go! Michael specifically was absolutely amazing to work with- highly recommend him and the front desk professionals! Wonderful and can't wait to pick up my couch!!!

Michael was an exceptional salesman. He didn’t hover and gave us time to walk around the store to look. He came by and rearranged the couch to the configuration I needed. He came back to check and asked us if we had any questions then got us a discount on top of a discount! Thank you Michael.

Lady’s at front desk are nice and helpful

I went in today upset and the office staff and management helped resolve my problem. 10/10 will go again

This was the second place I went to look for furniture and the service was excellent. The people were easy to talk to and friendly and it was a breeze getting in and out with what I was looking for.

It was nice to see the furniture that I wanted the associate help me out and I took it home he was very nice and very professional I will keep buying from Ashley.

We visited this place as it is going out of business, well you see the prices you will know why.

Excellent customer service

Purchased furniture in Feb 2022, still have not received two items as of Sep 2022. Called to cancel the two items and I was told the business was bought out four months ago and they are not honoring cancellations from prior to the change in ownership. I will not do business with this company again!

Wouldn’t recommend this place to my worst enemy. If you enjoy wasting your time, money, and sanity this is the place for you. Do not expect your order to be delivered. Do not expect them to contact you about the cancellation. And do not expect them to respect any credits they promised.

Found out they jack up the prices before they have a sale. Wouldn't recommend going there

They have a going out of business sale....so they jack the prices WAY up and say everything is 50% off.

Do not back up their furniture that falls apart and sells you warranty that covers nothing. Awful store and both local and corporate customer service useless which is a shame as they seemed so nice when I was shopping there and initially loved my furniture. Bought a bunch of stuff and am so disappointed at their lack of responsibility and caring!

I bought a couch back in January and the sales rep ordered the wrong couch. Fast forward to picking up my couch.... I realize it's the wrong one and return it back to the warehouse, and at that point they were transferring ownership. Now, the new owner will not return my money (cash!) And they still have my couch cannot reac anyone to resolve this issue. STAY AWAY AT ALL COSTS!

My wife and I purchased furniture from this location in November 2021. We were told delivery would be postponed due to the global shipping issues. After four months we contacted the store for a status update and was again told it was back ordered and shipping would be further delayed. Today I contacted the company again to learn that they had sold the business to new ownership and were unable to give me a refund. After contacting the corporate office I was told there was nothing they could do because the location was privately owned. I was directed to my credit card company for a refund. Do not do any business with the store, or any other Ashley’s furniture, because there is no oversight from the larger organization. I’ve contacted WMUR, the Better Business Bureau, and state legislation. Now I have to try to get my $6000 back. Prior owner is Dime Furniture Inc. Ashoke Rampuria

They going out of bussiness so the put the price up to try to make u feel like u getting a deal run away

I ordered a leather chair and half being told it would be in 2 1/2 months. It's been 4 months now. I cannot reach anyone as their phones have been broken for 6 weeks now. You can only leave a message but mail box is full so that doesn't help either. The other branches in the area claim they cannot help. I have emailed them with no response. I am frustrated and disappointed.

Purchased a bed room set Aug 2021. I have called multiple times and been told "it is on a boat somewhere". I went to the store I purchased from to find more details and this is what I found out. Not only has that product not arrived, the company is saying they are unable to reimburse me and that this set has been discontinued. This is leaving me without the money I used to purchase the product and without the product. A SCAM. I have called the BBB. Lindsey at the Manchester store didn't seem to care one bit, she wrote the NAME of the previous owner of the company with a sharpie on my old receipt and told me I would have to google it. DO NOT GO HERE IT HAS BEEN A YEAR AND I HAVE BEEN SCAMMED. I would give them 0 stars if I could.

Red flags galore. The in store process felt like a slimy used car sales experience. Wait while I ask my manager for price approval, evasion to very straight forward question, lack of willingness to write specifics into the purchase agreement such as delivery in place and assembled. Notice internet advertisements/ prices have subtle fine print translating to delivery unassembled at curb. As we were about to finalize the deal for couches, we were asked for 100% payment up front even though they were quoting delivery of 8-12 weeks. I asked a friend who's worked in the furniture industry for many years if that was standard and the answer was No, 30% down is typical. When I challenged the sales manager about a potential remedy if there was a delivery issue after I had I paid 100 % upfront, again he became very evasive and suggested I use American Express so I could dispute the charge. All the waring signs were too glaring to overlook. We decided Not to go through with the purchase. We'll take our business elsewhere. Lastly, as I was leaving the store another customer who overheard my conversation exited at the same time and wanted to share his experience with us. He paid for a purchase in Sept. We are now at the end of June and this poor guy still doesn't have a firm delivery date. They told him they were trying but unable to provide any useful information. Now he's stuck to fight for a refund, I suspect through his CC company. I felt terrible for him however it certainly confirmed my instinct not to make a purchase under those sales conditions.

A few months ago I left a good review because I went in and ordered a set from Liz and she was friendly and helpful- I have never received the set- I cannot even call anyone to find out where my set is. When I call , it says that I need to leave a message on the "customer service mailbox" and when I try- the mailbox is full. Unfortunately----I have an outstanding charge on the Ashley credit card for this purchase. So I am worried about even re-ordering something else- In the meantime, I have no answers, and no furniture- and no one that I can even call to get an answer! Don't do it! Stay away!

Great service... super nice sales person was helping us

would lower score if possible, last time we heard from them was March. told mid may, still no information. tried calling store last 10 days over 5 times. message says open, but nobody answers. try to leave message, they say store is closed, this is different times during their listed open hours. can't leave message, system is full. will never use again.

Manchester NH Store has closed. Gone out of business

SCAMMMMM !!!!!! As of right now this place is in the negative!!!!! They ripped us off with their going out of business sale do not buy !!!! If you look on their website prices are 200 to 600 less than what they r telling u in the store. Can't get a hold of them by the numbers !!!

Still waiting for my furniture it’s been 2 months so far

Thank you Joey aka The Picnic Table and the whole team for awesome service. You guys were great in helping us find what we need. If you ever need to find something for you’re home come here!

Carlos was AWESOME!!! Really worked with what we wanted to spend and got us an amazing deal! Really recommend

Worst ever. Will not honor anything. Claims they were sold.

Interesting furniture but the prices are. .

I bought a couch and recliner from this Ashley HomeStore location on Black Friday 2021. I still have not received my items (as of April 2022) and am sitting with an empty living room after being told and signing the agreement that said it would be delivered in 8-14 weeks. They always seem so surprised when I call in about the situation and then give me an ETA of a month later than before. Currently saying early June. They keep saying that I should be receiving communication, I've confirmed the email repeatedly but receive no updates. This location sucks!

Purchased a leather sectional couch 3 years ago, as well as the additional warranty. The motors in one of the sections went out and had a technician come out in December 2021 to verify that it is something under warranty and that replacements were covered. Customer service since December has been TERRIBLE!! zero communication and both parties are blaming one another as to why my couch has not been serviced. Here we are mid Apri 2022. Spoke with someone at the manchester location where I purchased the couch as to any update on the replacement motors, very rude and again pointed the finger at the warranty company and that their computer systems were down and to check back at a later time.

Great spot. Kyle and Art were awesome.

As I entered I was approached and asked if I needed help, I said no thanks. This person continues to stalk ,e and my wife as we look at the furniture for ideas ect. We finally reach the bedding area (we came to buy a pillow and knew exactly what we wanted. Again for the 4th time this sales woman appears out of know where asking is we need help, again we answer no thank, and continue look at the rest of the furniture they have to offer. When we finally, make it to the front counter we ask to pay, and again this sales woman appears out if knon where saying "she will write up the sale". So we get ready to pay for this 150$ pillow, and they want all kinds of info they don't need (name, address phone number) we paying with a credit card, which has our name on it. at this point we walked out. Why would we give them all this info to simply purchase a pillow???

The sale person was very nice but the store does not stand by advertisement don’t believe in there free bees it’s fault advertisement !

First trip to Ashley Furniture. The inside and out of the building is quite nice. Once inside my daughter found a living room couch and love seat she loved! There is so much beautiful furniture it would be difficult to make a selection and of course the sale was ending a couple days after we were there. So we left and at that point really liked that set. She finally decided that that was the one and ordered it. She had been to many other furniture stores in Manchester and Nashua and the choices and prices were perfect at Ashley's!! The place to go!

I have always bought from Ashley very nice staff very helpful the quality of the furniture surpasses other brands I have bought in the past. My dining room set is over 22 years old I still love it. I just sold my home and the couple buying my house wanted to buy it but I just couldn’t part with it.

Liz was very helpful . Even though the set I want was not available to view in the store, she made sure I was able to see a similar set and color so I could make my decision -

ONLINE Fiasco! Placed an order for sofa+loveseat in August 2021. The product was put on back-order due to the (wait for it...) PANDEMIC. It is now Dec 17th and no clear view as to when we will get the furniture. Today I was told 2nd week of February 2022. WHY WOULD ANYONE wait for over 6 months to get their order fulfilled? I am not. I would never, ever use them again. Try WayFair, or Cardi's, anyone else but this company.

The manager was fantastic really listened to what we were looking for vs selling us the highest priced item approach, when he handed us off to the salesperson we received the same service, great experience!

WORST costumer service ever! We have bought several sets of furniture from here & they refuse to fix our couch (see attached pic: this is upright position). They blame montage and then Montage blames Ashley’s and nothing gets done when it’s an approved claim! We spent hours and over 10 phone calls talking to Ashley’s in Manchester, Ashley’s customer service , and montage. The claim was approved and submitted in August and we got the run around from both companies blaming each other. Stephanie , the manager from customer service (would not provide her last name), refused to provide a reselect, which Jim, the manager at Manchester NH Ashley’s suggested due to the mass miscommunication among Ashley’s & Montage. It unacceptable to sell us a product, the insurance through montage & couch through Ashley’s of Manchester, and not stand by either of your products. It is still under warranty that we paid $249 and are receiving nothing but a headache with an APPROVED claim because Ashley’s & Montage keep blaming each other. Also Ashley’s came out today and did not fix it, so they have had eyes on it. Ashley’s said there is no point to put a new mechanism in with a broken frame. The frame has never been ordered by Gretchen B at Ashley’s when Montage followed their procedures. This is unacceptable & we want to hear from someone that actually cares about the customer and the service provided not just by Ashley’s , but the warranty company that they use. Stephanie the manager provided the worst customer service today inferring that our furniture is old, even though is still under warranty, and Ashley’s has not seen it, even after she admitted her Ashley’s technician was at our house looking the broken couch today and has been given pictures of this since August.

I ordered a counter height kitchen table and bar stools about 3 months ago. I received the bar stools within 3 weeks. The table was backordered even though the website had said in stock and ready for delivery. I received a confirmation for delivery on the table, finally. I took the time off of work to receive the table however, I received a phone call the day the table was supposed to be delivered saying the table had been damaged and could not be delivered. When I called back to find out what was going on the girl became flustered and could not explain how the table had been damaged. The whole experience with this particular store has been extremely stressful and for this reason I would NOT recommend using these guys. They are very shady.

Thorough service, clean store, excellent prices. Not too many recliners to choose from though. I would still recommend.

Junk Poorly managed

This was the WORST experience getting furniture. My husband and I spend hours tying to find the right bed set and finally came to an agreement. They said it would take 14-16 weeks to deliver. I was pregnant at the time and delivery was right around my due date. So I called within the upcoming weeks of my due date to try and see when abouts the furniture would actually be here because obviously the baby was coming soon and I wanted to be ready. I ended up having my baby and a few days later (15 week wait) they finally reached out and said it was ready to be delivered. So we were very excited to finally recieve our furniture. Then 2 days later we get a call saying that our bed frame was destroyed by a sprinkler malfunction in the warehouse and that we would have to wait an additional 12-14 MONTHS for our bed which is entirely unacceptable. I was told by the manager that we wouldn't have to wait that full time but was then told we would. They also only offered compensation of our delivery fee back not even the bed that we never recieved. I will NEVER associate or recommend Ashley's to anyone! Extremely disappointed and frustrated. Awful company. Ended up going to Jordan's and finding the exact set and the estimated time was 9-13 weeks and it actually came early!

Katie was wonderful. Very knowledgeable and extremely helpful! She made the experience great and not stressful. Colby behind the desk made this a breeze with payments and paperwork.

Clean store! A lot of choices! Good prices! The customer service representative actually let you walk alone and are not pushy at all.

Kayla was extremely friendly and helpful.

August, our sales person was wonderful and very patient with us. You gave us space and time to decide on patterns and style. We thought your showroom was beautiful!

Had exactly what we wanted. Great prices👍

Placed an order online where it said I would be contacted within 7-10 days. Almost three weeks later and I had to call and find out the status of my order. First agent said “oh you only ordered it last month.” Like this is a normal thing for them to be that backed up. I was told I wouldn’t get my couch until mid-October (tentatively) and she wouldn’t guarantee that.I then spoke with two more people and left a message for a third about changing my order from drop off only to assembled and the two I spoke with told me someone different would be able to do that for me, forwarding me or giving me phone numbers I already called. The last person told me I would have to cancel my order and then re-order the product. When I explained that seemed ridiculous and that it would extend how far out it would be before I got my couch, she just said “yep.” I was furious. Worst customer service ever. I will never shop here again.

Nice selection of furniture if you're looking to spend that money. They follow you! The sales people will greet you at the door and then monitor you as you look around. It's creepy and uncomfortable. We're not the only people it was happening to. Ashley brand hybrid mattress though 10/10 value good stuff.

Rude and unhelpful customer service.

The store doesn't have any of the furniture that's online. I wanted to order a bar and they didn't have it. I was told that they don't have the furniture in the store that is online. They are 2 separate entities. When you're buying a condo or house full of furniture, would you buy it all online and never get to see it first? I wouldn't.

After careful consideration I chose Ashley Furniture for my furniture purchase. I had done a ton of browsing and they seemed to have a nice selection with fair pricing. After waiting the three months to be delivered and with no warning I was told it would be delivered in three days. I scrambled to get someone to my home to be there for the delivery. My furniture came in chipped and damaged and as a first time ashely buyer I was very disappointed. I purchased the insurance so I called the store immediately. I was directed to the warehouse and left messages with no contact. I unfortunately get to work before the warehouse opens and leave after it closes. So I left messages with my information. Nothing. I finally reached out an the app. I was helped for about an hour that ultimately ended in me sending and email with photos of the damaged product. I still have yet to hear back. I am very disappointed in the quality and service provided by this company. I am hoping this will be resolved in the near future

Awesome group of employees!!

Went to this store for an N table and a couch and loveseat combo. The staff was helpful and the lady was nice which was honestly the best part of the whole experience. After we sign and provide our credit card, we are told it will take 12-14 weeks for these items to come in. As it was Covid at the time, we said okay. Well 14 weeks passes and we heard nothing. Apparently the couch was delayed and no one told us. Then after waiting two more weeks we have to call again and they say the couch was assigned to the wrong delivery zone, so it was delayed again. Then the next week we get a call on the delivery date, as the truck broke down. It finally came hours later that day. In short, the major logistical issues make getting the products ordered a major chore. The lady also should have mentioned something about the long delay before running our credit card. It took nearly five months for the order to come in. Needless to say, we won't order our next couch here.

Keith was awesome, attentive, answered all our questions and above all have us space to browse around the store!

Sale prices are great for the quality of the furniture.

Great job! My wife and I have been shopping for a recliner/loveseat for weeks and finally found what we needed. There selection was impressive and the prices very reasonable! Our salesperson Elizabeth was really down to earth and knowledgeable about all the furniture we were interested in. I would definitely recommend Ashley furniture.