Ashley Store Salem, NH

We had a great experience at Ashley Furniture thanks to Jeff! He helped us pick out the perfect bedroom set—super knowledgeable and patient. He even gave our little guy a balloon, which totally made his day. Great service from start to finish. Thanks again, Jeff!

(Translated by Google) Gamal thanks for the service! (Original) Gamal gracias por el servicio !

Leith: like the service and nice to meet him

My Wife and I just left the Salem, NH Store and we purchased a Mattress. A young man Leith Sukkar helped us with the selection, and the points of each mattress. We couldn't have asked for a nicer gentlemen! Leith took his time to explain and didn't rush us during our visit. We left with a great Mattress ordered, and a selected delivery date. I would highly recommend this Store and I know we will send our family and friends there. AND suggest that they REQUEST Leith Sukkar!

We were greeted right away by Leith who was very friendly and knowledgeable. He was able to help us find the right couch for our family. We would definitely recommend Ashley's, and we will definitely be back!

I had the best customer service experience with Gamal at the Ashley Homestore in Salem, NH. He was so patience and answered all of my questions. I visited the store 3 times because I couldn’t make up my mind and every time I went he was patience and understanding. He took the time to show me different options. I recommend this store 100%. He made my experience so much easier.

Ricardo was awesome with helping my mother pick out the chair that she wanted very helpful. Very polite.

Just ordered our beautiful, new sofa set. John was great! Very informative and available but not pushy. We have been looking around at various stores and came to realize that Ashley in Salem, NH never disappoints.

John was excellent helping me pick out a new mattress!

I went in to the Salem, Nh store today because it was tax free weekend and I live in Mass. I was greeted by Ricardo. I already knew what I wanted because I have been researching online a awhile now. I came in looking to purchase the Darcy sofa in the blue color. Ricardo brought me to the floor model so I could see if I was happy with it. I loved it. We did the paperwork and picked a delivery date. It was a simple, easy, pleasant transaction. I highly recommend Ashley Furniture !!

He’s very helpful

We came into the store today expecting to get a couple of ideas for our home. We met Leith, and he really took time to listen to our needs and color choices and ultimately we found the perfect sectional for us with his help. He was very attentive and explained everything in a way that we could understand it without sounding like he was talking down to us. Leith even did a test on the fabric to show us how easy it was to clean which made my stepson laugh and those kind of customer service skills cant be taught. We cannot wait for our new furniture. Thank you so much again Leith.

I worked with Marwan Shahin and he was fantastic. He answered so many questions for me with so much patience and helped us feel confident in our purchases. Thank you so much for your help Marwan!

We purchased at bed frame there. When I went to put it together I read the box that said contains material that could cause cancer and birth defects. We both had cancer so we tried to return it 3 days later. They refused to take it back because there policy stated no returns on floor models. I told them it is in a box and was on the shelf. Very poor business practice. I don’t recommend buying anything there. I wish I could give them a 0 rating .

Went in today for a sofa and I was greeted by Leith. Such a helpful person and so friendly. He helped us pick the right sofa and loveseat for our apartment. We appreciate you Leith!!

Leith at the Salem NH store has helped me twice in the past 2 months. I tell him what I am looking for and he immediately shows me a couple options that always meet my requirements and budget. Go see Leith he will help you find what you are looking for!

We had an excellent furniture buying experience with Jeff Bell. We definitely would consider Ashley in Salem, NH again if we need more furniture.

We had a great experience today at Ashley’s furniture (Salem NH) and thank you to the best sales person Gamal Kotb, May God bless him he’s a great person did a great job and excellent service!

I popped into Ashley for a mattress, and was met by a fantastic salesman named Leith. Although we weren’t ready to purchase that day for financial reasons, he helped us pick the perfect mattress and we will 100% be back soon to place the order with him. If you go there, definitely ask for Leith. I’m tired of sleazy sales people and he was the exact opposite. Was there when we needed him but gave us our space when we needed it as well. Cant wait to get my new mattress, thanks Leith!!

I purchased a Bed, nightstand and mattress today at the Salem NH Ashley furniture store. The sales person Leith was absolutely Great! I saved over $800. Bucks $ with the promotion deals free delivery and no MA tax delivery deal they had going on… Paula and Leith made it a very nice smooth experience! Thank you both :)

My Wife and I were looking to upgrade our furniture and decided to go check out your store. We walked in and met Mr.Ricardo Heredia and explained what we were looking for!! He met all expectations and within a short time we had picked out exactly what we needed!!! We had a very nice experience between the sale and the young lady at finance side!! Can’t wait to get our new and comfy recliners and table set!! Thanks Again Jeanne and Paul Rogers

We had a very nice experience with Leith, he was very helpful and and informative, helped us and was very patient. I appreciate you Leith. Keep up with the good work.

The shopping at the Ashey Furniture store in Salem, NH was indeed remarkable. The stuff was extremely helpful. My wife and I felt no pressure whatsoever while walking through the store. Our host - Annette was incredible patient with us. Needless to say, we made a purchase - a fantastic leather sofa! Thank you!

from the start they are very welcoming, sales person Leith help us to decide our living room sets and manager obie also kind to make our sales possible. wants to come back again , I will give my 5 stars to Leith and manager obie

The staff were good. Ricardo did a great job working with me.

We walked in and met Leith and told him “I want the couch to find us” he looked at us and said “I’ve never heard that one before.” I appreciated him letting us explore the store and coming by to check in periodically. We ended up getting a sectional we both loved and Leith did an amazing job guiding us through selecting the right pieces for our home. Leith was knowledgeable and extremely courteous and helpful. A real one.

Jeff the store manager and our sales man was awesome couldn’t have been easier or anymore stress free than it was awesome experience

Shopping experience was good, but delivery has been a complete failure. Items were left back at warehouse on delivery day. Still don’t know why. Delivery driver just said they didn’t have and when I called to inquire they were still at warehouse and I had to schedule another delivery day. No explanation just an apology and pick a date being the earliest five days away. No care for the inconvenience and cancellation of plans I’ve had to make as I have no where for guests or anyone to sit due to Ashley’s negligence and failure to communicate. Complete disappointment.

Leith, hooked it up. Said he would take care of us and he did. Man of his word

Jeff was super helpful in helping us find a rocking chair for our first baby. He helped convince my husband to get the chair I wanted. Thank you Jeff, we’ll be back for any other furniture needs.

We ordered a dining room set from them about a month ago the table wasn’t in stock we said we just need it by July 26. The manager and sales person laughed it off saying oh that’s not a problem it will be in in a couple of weeks most. It’s been over a month now and the estimated arrival date is now pushed to August 10. I can understand not having inventory but it’s the fact they assured us a couple of weeks it will be ready and it feels very dishonest. Won’t be shopping there again

Gamal is the best! He always had time to answer our questions and he will do everything to help us for better delivery dates. Customer service is excellent. We highly recommend them when you are looking for furnitures.

Excellent experience couch shopping with Gamal. He was very knowledgeable, patient, and a family guy which helped us feel at ease shopping with our two little kids. I'd definitely go back and see him specifically :) thanks gamal!

We went to just look around the Salem NH Ashley store and ended up buying our new sofa. Jeff was very helpful and respectful of our space. He was very nice to work with. Thank you Jeff

Marwan helped us find our dream couch! He was great!

I am very pleased with the whole process.Even the delivery was great Nice job Ashley!

We walked in on a holiday weekend and we were met with a smile and welcoming presence. Jeff helped us find our new couch and coffee table with ease. He was very informative and helped get us the best deal! Super easy and convenient service

The delivery men worked very fast, they were in and out , really fast, and came on time before 12 noon, I was scheduled from 8am to 12noon and they got to my house at 9am.It made me very happy! Ty!

Great service

Ricardo was great. Gave us the time and space to make a decision and was helpful when we had any questions

Leith was extremely helpful and kind. Ask for Leith if you come :)

Sales manager, Leith at Ashley’s furniture in Salem NH was awesome to deal with when we bought outdoor furniture. It’s not often that you deal with such a sales professional that makes you feel very comfortable with his wealth of knowledge on the products and can tell is truly looking out for your best interests. Leith made the process very easy and I would recommend him to everyone looking for new furniture.

Leith was amazing, very helpful and communicative and super nice. I would definitely recommend anyone to check out Ashley’s furniture and have Leith show you around. He’ll definitely take care of you and make your experience 100% better

I just purchased my sons new bed. Ricardo was an amazing sales rep. Thank you so much.

(Translated by Google) My experience was very good. Gamal was an exceptional person who helped me with great patience and care. I'll be back soon. (Original) Mi experiencia fue muy buena, me atendio gamal fue una persona exepcional me ayudo con mucha paciencia y cariño. Estare volviendo pronto

Marwan,obi and Jarrod were awesome i was in need a new recliner asap and Marwan help me and my mom pick one out and be able to bring it home the same day. Obi and Jarrod were also real nice helping me figure out a way to get the recliner in my suv to bring home

We had a great experience at the store. The sales person was extremely helpful and very professional his name was Leith sukkar, definitely will be back to the store to purchase more items for my house Thank you Leith

(Translated by Google) Ricardo gave us excellent service, I recommend him. (Original) Ricardo nos dió un Excelente servicio,lo recomiendo.

Keith was great, super helpful, friendly, not overly aggressive!

(Translated by Google) I want to especially thank Gamal for his excellent service and dedication. He patiently helped me find the perfect piece of furniture, understanding exactly what I needed. His kindness, knowledge, and willingness to help made a huge difference in my experience. Thank you, Gamal, for your professionalism and excellent service! (Original) Quiero agradecer especialmente a Gamal por su excelente atención y dedicación. Me ayudó con mucha paciencia a encontrar el mueble perfecto, entendiendo exactamente lo que necesitaba. Su amabilidad, conocimiento y disposición para ayudar marcaron una gran diferencia en mi experiencia. ¡Gracias, Gamal, por tu profesionalismo y excelente servicio!

Had a great experience buying my first couch and love seat. Leith was a great help. Greeted me right when I got there and let me do my own thing until I needed some assistance!

Marwan Shahin was extremely helpful to us in selecting our furniture without being overbearing. A very satisfying experience.

Walked into Ashley on a whim never expecting I would find the perfect couch for a challenging space in my basement. The salesperson - Leith - was knowledgeable, passionate about the Ashley product line, and committed to helping me with an authentic approach. Coach was delivered within a week and the entire family now loves to use the space! Thank you!!

Leith was very helpful. He showed me where I could find the type of furniture I wanted and then let me be to explore on my own with no pressure. He checked back in after a bit. It was a nice low stress transaction.

Amazing collection and service ! Marwan Shahin was our Sales Associate and did a wonderful job in showing us around and giving us a variety of options.Highly recommend him for his service!

Keith was very helpful and pleasant

Very good service with Leith and found a great bedroom set for a reasonable price

Marwan was an absolute pleasure to work with he was very attentive and clear with the entire process as I went to buy my dream couch. He was very polite to my mom, girlfriend and I through the visit and made everything a much more enjoyable experience then I would’ve imagined! Thank you again

No hassle visit. We found what we wanted in little time. Ricardo was great.

It’s good

Leith was an amazing helper while shopping for my first couch! Will definitely be back if I need more furniture.

Lieth was extremely helpful, no pressure very pleasant.

Leith was amazing super knowledgeable and made getting our new coach easy he deserves a raise !

Keith was very professional, and pleasant to work with!!

(Translated by Google) Mr. Gamal, I want to express our gratitude for your excellent work and dedication in sales. Your professionalism and ability to connect with customers are admirable. Keep up the excellent work! Thank you for the coffee. (Original) Señor gamal , quiero expresar nuestro agradecimiento por tu excelente trabajo y dedicación en las ventas. Tu profesionalismo y habilidad para conectar con los clientes son admirables. ¡Sigue adelante con tu excelente desempeño!" Gracia por el café

Jeff was amazing! He allowed me to go around the store and do my own research without interruption. Once I was able to look at all the sofas that I was interested in, we discussed pros and cons and other details. Then I went back around on my own to look again and we regrouped to make the final decision. It was a relaxing process with no sales pressure. I’d gladly shop Ashley’s again.

Leith was very professional and knowledgeable. Very friendly and accommodating on help me find a mattress for my child.

Our salesman Gamal was knowledgeable, friendly and not pushy at All! I told him my budget and he showed us choices in the price range. Our experience was enjoyable and quite funny with Gamal. Highly recommend to shop at Ashley Furniture store with the assistance of Gamal. Gracias amigo!

He was very knowledgeable & patient I appreciated it. He did not pressure me at all.

Extremely personal and inviting a great person it’s hard being a salesman and not be pushy, or appear pushy; and he does a wonderful job at educating. The last time I bought a mattress, I felt rushed and uncomfortable because I have a lot of anxiety and I think everyone does when they’re trying to lay on a bed the way they were at home in front of a bunch of people, but he does a great job at making you feel comfortable making sure that you get the right mattress for what you’re trying to spend. I feel good leaving this place and feel very good recommendingGam! Now go get some 💤

Gamal has helped us not once but twice to find the perfect furniture for our home. He is fantastic to work with and cares about both your needs and your budget and works hard to make sure you are completely satisfied with your purchase. The store is very clean too!

John Pray helped with my furniture he was great, very friendly he was a great help!!

Gamal was very helpful in helping my boyfriend and I pick out our new mattress! Would definitely come here again

Great experience. Leith was very helpful and knowledgeable about the product. We were in and out very quick.

Great working with Leith! He was knowledgeable and very friendly!

I am really impressed by the customer service and how everything flows so easily. I was assisted by Leith in my search for a bed frame and a mattress. He was very kind and kept my whole family laughing while providing us with the absolute best customer service. I highly recommend coming to Ashley’s and requesting Leith for any help. He was very knowledgeable and kept a very calm and happy atmosphere.

I had a great experience and will definitely come back. Leith was very helpful and had all answers to my questions. It was smooth purchased.

Leith is very helpful and walked us through every step and helped us choose the right sectional for us. He wasn’t pushy and didn’t pressure sell us on anything. Will definitely be back!

Gamal is an amazing representative! He was so patient and dealt with all of our difficult questions and there was a lot! He helped my mom decide between different options from couch colors to picking up three different types of chairs and bringing it across the store to a table my mom loved so she could have a visual and make the best decision. She was very happy and he made us feel heard and comfortable.

Marman was very helpful and patient while I shopped. Also, he was great getting the right price for me! Thank you!

Great experience today at Ashley’s with Leith. He was friendly and very helpful. Can’t wait to see our new sectional

We found what we were looking for in Salem’s store and sale person John was very helpful.

I recently purchased furniture from Ashley’s and worked with both Ricardo and Annette. Both were extremely helpful, courteous and willing to make things work for me. Before coming to the store I had visited a competitor and felt they were not listening to what I was trying to achieve in my decorating plan. Thank you Ashley’s Furniture and Ricardo and Annette for a great shopping experience!

(Translated by Google) I loved the different options, prices, and amenities available, and the best part was the excellent customer service provided by employee Gamal. (Original) Me encantaron las diferentes opciones, precios y comodidades que tienen disponible, lo mejor de todo fue el excelente servicio al cliente que me brindó el empleado Gamal.

Excellent service!

Leith provided exceptional service! He was friendly, efficient, and went above and beyond to meet my needs. Truly a seamless experience from start to finish. Highly recommend!

He was amazing! Thank-you Gamal

Leith at the Salem,NH store is great! No pressure ! Very knowledgeable about mattresses and furniture I was buying. He was extremely helpful! I only see him when I need to buy something. Great person!

Annette , thank you so much for your help! You were very kind and supportive .

He was one the best here and I appreciate all the bard work that he did for us getting the best price Thank you Gamal

PJ, the leprechaun, as he likes to say, greeted us with a smile upon arrival to the store. He was very helpful in explaining the layout of the store and any questions asked. My first time in the store and definitely would go again.

(Translated by Google) Pj gave us very good service (Original) Pj nos dio muy buen servicio

Leith Sukkar was really helpful and patient

Ricardo was friendly and extremely helpful

I recently purchased a sofa and had a great experience working with PJ! He was polite, patient and knowledgeable. He gave me all the information for the sofa I wanted to purchase and helped me get the best deal. Looking forward to the delivery next week! Hoping it will be as smooth as it was placing the order. If you visit this outlet, ask for PJ! Definitely recommend him.

PJ was extremely kind and helpful. I got exactly what I wanted!!

Leith was an excellent salesman and made my shopping experience very easy.

The sales consultant Marwan was so kind and helpful to my family. We had so many things we needed to order and he was patient enough to go through all our questions as well as help us find some our favorite pieces. The store was also very well organized and clean. We would definitely shop here again in the future.

Delivery is over a month way to long

Leith was extremely helpful with my particular needs in a sofa. He knew exactly what to recommend and I had a speedy transaction. Very knowledgeable

Leith was a super nice and helpful salesman. He helped me stay in the budget I needed without trying to steer me into something I didn't want! I appreciate the level of help and knowledge and the space to let me look around on my own and try out everything. Thanks again for a great experience!

John was excellent. Very easy!!

Leith offered strong customer service. He asked the right questions and was a good listener. He was a pleasure to work with.

Ashley's furniture was great from start to finish! The store had exactly what we needed! The delivery team was professional and very neat! Great job all around!

Thank you, PJ!

great delivery went well an when i went to the store they helped me find everything i needed they were kind and very helpful as well

So happy we checked out Ashley! We had a great experience with Ricardo and Marwan! Ricardo was so helpful and even lifted the coffee table we wanted over near the couch we were purchasing. He answered all of our questions and made the process seamless. A pleasure to work with! The sales manager Obi was very kind and answered all of our questions and follow up questions as well! Looking forward to a smooth delivery! Thanks Ashley team!

Awesome and prompt assistance! Ricardo was fantastic!

It was a great experience buying a mattress from Ashley. I met PJ, the salesman at Ashely Salem NH. He explained every details of all the mattresses both in and out store, Ashley mattresses are the best, go to Ashley Salem, NH and ask for PJ, he will recommend the best for you no matter your size.

Loved Ashley Furniture Store. When I first entered the store I met the Leprechaun and he was so nice and friendly, I told him a bit about what I was looking for and he showed me options on the showroom floor. He was polite, personable, knowledgeable and a great guide. I ended up purchasing a table and chairs that I really liked. Thank you to Ashley Furniture and The Leprechaun for making this so easy for me. Two thumbs up!

found our perfect couch and dining room set quick and easy here with the help of john and annette and are very grateful for their help

Leith was excellent to work with. Made the process very easy, found the right couch quickly and over all awesome service. Would highly recommend

PJ was AMAZING! Bought a house and planning to see him for furnishings after a positive experience with a couch!

Happy with the furniture and loved the salesman, but delivery was way too many issues.

Very dissatisfied with customer service. I purchased insurance at the store when I bought a sofa and loveseat set. My loveseat had an accidental tear and the insurance company gave me the exact amount I paid for it in store credit to get another one. However, the loveseat was discontinued and I could not get one to match my sofa. I decided to keep the loveseat with the tear and use the credit to buy a bed and mattress for my grandson. We purchased the bed and were given a quote. A few days later we were called to schedule delivery and was told I owed more money because they didn't include all the parts needed for the bed. I called the customer service desk and they said they couldn't help me without my invoice number (I was on my car phone and didn't have it) I asked why they couldn't look it up because they called me to say what I owed? They hung up on me. So, I went to the store and paid the extra 250. Plus 99. For delivery. The day before delivery I got a call that they could not deliver it because the parts were in 2 different warehouses and they would call back in a couple weeks to schedule. They never called after 2 weeks, so I called, and they said everything was ready. (Why they didn't call me is another issue) but they said the mattress was in the store so I had to pick it up and I owed 600. Dollars! I was very upset and waited until I got home from work and had the paperwork in front of me with all the information showing I owed nothing. I called back again and spoke to a different person who kept putting me on hold, then finally said I was all set. The only good experience was the Delivery men who assembled and delivered the bed. They were very professional, and the furniture insurance company which is an outside company. I will never again go to this Furniture store.

great fit for our needs

Thank you Leith sukkar for excellent customer service you made the process quick and easy without rushing or pressuring into making a split decision.

Marwan was very helpful, answering all of our questions and making our shopping experience enjoyable.

I took my 85 year old mom to purchase a bed. We went yo Salem NH to Ashley’s. We were greeted by a warm and lovely salesperson who was more than patient. She took her time and made my mom feel at ease. Annette took her time showing us every option and the whole process was seamless. We’ll go back again. The store is beautiful and what’s not available or in stock, there are more options online. In a world where we do more shopping on line we don’t get the personal experience and satisfaction of shopping in person. Thank you Annette and Ashley’s Furniture for making us feel welcome and taking the time and not rushing us.

Lieth was very good. Didn't pressure but was around for any questions

Pj was absolutely wonderful. He made the experience very effortless and fun!

Leith was knowledgeable & extremely helpful. Great customer service.

The associate Leith was outstanding ! Attentive , accurate, and helpful! I would highly recommend going to Ashley's in Salem NH ! When you do , ask for Leith he's your guy!

Great service Marwan Shahin was very helpful and knowledgeable thank you

Great experience at Ashley Store, mostly thanks to Leith Sukkar who went above and beyond to make sure we got everything we needed.

Had an amazing experience with John he was very helpful and attentive to my wants and needs ! 10/10 experience would definitely recommend working with him !

Ricardo was very friendly and helpful today .

Found exactly what we wanted! Our salesperson, Marwan was very helpful with no pressure. Would highly recommend!

our sales representative at Ashley Homestore, Leith Sukkar, was extremely knowledgeable, polite, and helpful. Our shopping experience was great!!!👍 😊

Good afternoon. I went to Ashley today and Leith Sukkar was the gentleman who made my day. Super knowledgeable and moved quickly. Dynamite guy. Incredible. Couldn't have had a better experience. Thanks again for everything.

PJ worked with us and was very friendly and knowledgeable. He helped us get the mattress we wanted at a great price!

I had the best experience at Ashley Homestore. Our sales rep, Leith Sukkar, was wonderful listening to my specific needs for an electric recliner. He was personal and informative about the products at Ashley. He didn’t just sell us an outstanding top of the line recliner, he helped us choose the perfect chair for my needs. We look forward to doing further business with Leith at Ashley.

Marwan is the best for customer service, attention to our needs and presenting options for the best value. Thank you so much for the team effort from all who helped us make our perfect purchase.

Ask for Gamal! He was very helpful and advocated for us to get the best deal.

We went there to purchase a sofa and after extensive searching and trying in store we found it. Absolutely beautiful. Millions of questions and testing PJ our salesman was not only informative but he was extremely patient. Thank you ashley and PJ for being there for our families purchase.

We had a wonderful experience. Leith was an amazing salesman. He helped us find our perfect living room and then kept his promise and followed up with us about the delivery date. So far, we have no complaints. Five stars for Leith.

Had an amazing experience purchasing a couch today from Annette. Annette was able to answer all of our questions. It was very helpful narrowing down our options. We will definitely be back soon for our next furniture purchase.

Amazing employes great furniture and customer service is unbelievable.

Leith Sukkar was great to deal with. He knew all of the inventory and was professional to deal with, he was the reason we returned to make a purchase. Tx, Rob

Gamal is a great rep, helped me and my wife with a couch purchase, clearly explained configurations, colors, fabric, delivery, etc. Very helpful thank you sir

Great experience and Leith from the Salem NH store was excellent, very knowledgeable and no high pressure sales.

Paul Smart helps us pick out our furniture. He was very friendly and helpful through the process. Great to work with!

Sales person Marwan. Was a excellent sales person

John was fantastic. Price was great.

Leith was extremely helpful and patient during my shopping trip to Ashley. He was more than willing to guide me in the right direction with alternative products, was very knowledgeable and even had great taste recommending a matching lamp!

To make a long story short..my son ordered me a bureau to match the rest of the bedroom set I had bought from Ashley,as a Christmas present…it came totally distroyed, top lifted off drawers unusable! The store, especially, Amherst and some at Salem were EXTREMELY EXTREMELY RUDE to my son..he went back and forth a lot and they were NASTY to him!!!! WOULD NEVER WALK IN THAT STORE AGAIN AND WILL MAKE SURE I TELL EVERYONE NOT TO GO THERE. YOU DON’T EVEN COME CLOSE TO JORDANS’ stores…they are wonderful!!!! SHAME ON YOU!!

We worked with Leith at the Salem, NH location and he was incredibly patient, knowledgeable and helpful. 100% made this furniture buying experience a pleasure. His relaxed approach was persuasive yet not pushy. We will definitely visit him again for future furniture needs.

Very helpful and excellent advice and service without being too aggressive

Leith was a great sales man. There wasn’t any pressure to buy. He was knowledgeable about the furniture. He compared the best way for how we could get the best price.

The sales person Leith was extremely helpful and very professional and patient and no high pressure. My wife and I had a great experience.

Kenneth helped my parents and I find the most comfortable and budget friendly leather love seat for my Christmas present to them :) Cannot wait to come back and have him help me decorate my new studio apartment this year!

On 11/24/24, my mother purchased a dining set for me and my kids as a Christmas gift. It was scheduled to be delivered 12/14. 12/15, we opened the box to assemble the set and noticed a dent on one corner. If this was an amazon table, I wouldn't have cared, but my mother paid a lot for this table, so I called to let Ashley Furniture know about the damage. Three days later, we got a call back to let us know they would send someone to look to see if it can be repaired or if it would need to be replaced. A week goes by without a call, so I call them. Now the story is they are going to replace the table but it's on back order with no estimated time of delivery. I requested a refund and was told that it is not possible since it's past 72 hours, I pointed out it is past 72 hours because they delayed in getting back to me. I called within 18 hours. I asked if I could exchange the table for an in stock one since we needed this for Christmas dinner - no, they couldn't do that. 1/3/25 received a call to schedule delivery finally. I ask for free assembly for 2 reasons - 1) I want to make sure this replacement table isn't damaged as well so it makes sense for their employees to put it together to check 2) I feel it is a reasonable compensation for the hassle this company has put us through. Now, they can't schedule the delivery since they need to make note of my request and see if it gets approved. For the prices of their furniture, you would expect better customer service. Especially when this was not a consumer error. I delivered a damaged set, and instead of immediately trying to right the situation after explaining the need for the table, I was given the run around. Horrible service! Save your time and energy by shopping somewhere else!

Would give -5 stars if able . I knew what I wanted so I didn't have to waste my time wading through the beige and grey of the store ( color choices, can we get some back?) . Made all the measurements and know that the house I'm in that was built in the 1800's that this set was going to fit not exactly the first set of furniture in this house and a heavy Broyhil bedroom set that the dresser alone is 3/4 the size of the couch in fact it's the size of the loveseat of this particular set i bought out I'm blonde not stupid. Saturday 12/28/24 was the delivery day and the " men" neither of them understood anything I was saying or chose not to understand since there is a difference I've worked with enough people and in retail long enough to know that.Nor would the delivery coordinator switch to English so I could speak to him about the delivery. I don't care where people are from but make sure the people in charge can speak to everyone 🤷🏼‍♀️ just a thought. Now these 2 men were half my size and I'm 5'8 . They got it up to the door got it maybe 2 inches into the doorway and decided it couldn't go up the stairs. All the needed to be done was a shelf needed to be moved and they refused to let me move it out of the way so they had enough room to pivot the couch to get it up the stairwell. Called customer service line and that was a waste of time since they couldn't help me. Called the store took forever for someone to pick up the line and tried to say they were busy.... This lot at any given time only has employees cars in it. Jeff who I spoke to said he'd be monitoring the order and would call me when it was scanned in so I could come in and get my refund. Guess who didn't call ? I had to only to find out it was done first thing that morning. Here it is almost a week later and I'm still waiting for my money to be returned and I used a debit card. Not a single person cared about this sale and how badly the delivery went. But elsewhere like I am. Couch in a box is a better more affordable option

Was very good taken care of by sales person and manager.

5 stars service from all of the personel on the floor, keep up the good, thanks

Leith Sukkar was super helpful with me today in finding a dining table and chairs for a staging project. I am working on. He helped me to find the best pricing and best dining room table and chairs! Thanks so very much for all of your help! Sincerely, Nancy S.

Leigth was great.

John was very helpful and knowledgeable of the product. The process was also very easy.

I had a great experience and amazing customer service Thanks to Leith! He is very nice, helped out a lot, and was very patient and friendly! This is by far the best furniture store I’ve been to!

I had a very disappointing, frustrating, and stressful experience with Ashley Furniture and would not recommend them. First, I purchased a bedroom set that included a dresser with a mirror, but on the day of delivery, the dresser arrived without the mirror. No explanation or solution was provided at the time. I also bought a few bar stools, and when they arrived, the leather was damaged all over. When I contacted the seller, he was unhelpful and acted like it wasn’t his problem, directing me to call customer service instead. Unfortunately, customer service wasn’t helpful either, and they told me to go back to the store. I ended up returning to the store with the damaged bar stools and explained the entire situation. After much back and forth, they finally agreed to refund what I paid since they didn’t have any replacements in stock. The overall experience was stressful, and the lack of accountability and poor customer service made it clear that Ashley Furniture doesn’t prioritize its customers. I will not be shopping here again.

John was excellent. Clearly explained all of our options and the pricing. Would absolutely work with him again.

We bought a reclining rocking chair tonight and we can’t wait for it to come in in a couple days! The staff were all so friendly especially our sales man PJ who went above and beyond to help us find what we were looking for. Thank you PJ for your help tonight! Dan + Corinne

PJ was Phenomenal. Made everything easy and explained the process in a way that was easy to understand. Excellent service!

Ricardo and Paula were very helpful and even though we made it way more complicated than it needed to be they were very patient. They get 5 stars from us!

Ricardo was very helpful during our visit to our local Ashley’s. Quick, easy, and friendly service.

Gamal was an outstanding representative. His extensive knowledge, honesty, and dedication to customer satisfaction made our shopping experience seamless. He provided valuable insights into quality and helped us find the best deals without compromising on quality/craftsmanship. He speaks Spanish, Arabic, English, and French, and is able to effortlessly connect with customers. With years of experience and a professional, friendly demeanor, he is a true asset to Ashley’s and anyone seeking furniture as well as excellent service. Whenever my fiancé and I or any of our friends and family have a furniture need, Gamal is the first choice!!

We worked with John and would gladly work with him again! We were looking for a couch and he not only knew materials that matched our expectations but also gave us many options. We will definitely come back again!

Leith was excellent!

Product was delivered damaged.

I called to inquire about mattresses. I spoke with the nicest young man named, Leith. He gave me all the information I needed. I appreciated his kindness, it was refreshing to receive such nice customer service!

Canal helped me a few years ago with my platform bed, and my couch. He was very professional and always shows me exactly what I’m looking for and I am particular. The furniture is always great quality.

PJ and manager Jeff were very helpful!! Store was clean and well organized!! PJ made sure we knew the layout of the store and any sale promotions!!!

(Translated by Google) Excellent customer orientation. The service received by Gamal was extraordinary. (Original) Excelente orientación al cliente. El servicio recibido por Gamal fue extraordinario.

Leith was super helpful with my couch shopping experience, answered all my questions and I ended up with a smokin’ deal! Thank you!!

I bought several pieces of furniture and a mattress today. I’m happy I went in to see the quality of the furniture, everything was very solid. I received excellent service and guidance from Gamal, he was very informative and helpful. If I need something additional I will go back to see Gamal at Ashley in Salem, NH. I will update when my furniture arrives.

Very helpful! Thank you Leith Sukkar you were amazing!!

The service was great John Pray was amazing and everyone was friendly, store was also spotless it’s not my first purchase from Ashley’s and won’t be my last

Leith was super helpful with picking out our new couch. We had just left bobs furniture not finding exactly what we wanted. We described the color we wanted and told him we wanted leather. A few minutes later he found us the perfect couches. Our couches were just delivered yesterday and we couldn’t be happier with our purchase. Thanks again Leith!

Was so excited about the purchase of a great new mattress and adjustable base about a month ago. Initial service in-store was fantastic and the delivery was scheduled promptly. Unfortunately, the delivery came with a missing component. Over a month has passed and after 12+ hours of phone calls and several scheduled deliveries (only to be cancelled last minute on their end), we are STILL waiting for a delivery date. We have been offered zero compensation, including that for delivery fees, and now have a $3000 mattress/adjustable base combo we are expected to begin payments on, when we still do not have the item in our possession. May I add that our household has taken now two days off of work to accommodate delivery scheduling, then to have the delivery cancelled with no notice after hours of waiting around. I really wanted to share about a great experience here but we are shocked and disappointed with this purchase. Looking forward to a solution, hopefully soon.

The best! Went in for a recliner for my mom, in 5 minutes she picked the perfect recliner.

PJ was very engaging and not at all pushy or intrusive while we shopped for furniture. He made sure he was available to answer any questions but gave us space to continue to browse. He was knowledgeable of all the options and offered helpful suggestions.

Poor service...had to return a mattress after 30 days .purchased a new one and they charged to take away the old..not happy with this company ! This was for my Elderly Mother..BBB will hear about this a long with social media...now we are being told They don't know where this expensive mattress is !!!!It's been 3 weeks for the Best mattress

Our sales representative was helpful, kind and patient while we browsed the store. When we decided to purchase a dining room set that we viewed in the store, he walked us through the process efficiently. We couldn't be happier with our new furniture.

My elderly parents were purchasing a sofa for me as an early Christmas gift. I had family coming for Thanksgiving from out of town and was eager to have a new sofa. Even after giving the salesman the measurements, the sofa didn't fit in my home. Ashley hires UNINSURED delivery guys. My home was damaged in multiple areas as these men tried to push the sofa through the door ways, my front door was cracked, my wood floors were scratched and the door frames have paint & wood chipped off in multiple areas (photos will be uploaded soon) We were promised the situation would be resolved before the holiday. We called 8 times and left three messages over the next week and nobody returned our call. My sister and her daughter had to get a hotel as I was left with no sofa even after being promised this would be resolved before Thanksgiving. My parents, who are in their 70s drove almost an hour to the store to speak with someone as we couldn't get a hold of anyone. Obie, the manager, screamed at my elderly mother & father. He stood over them and was pointing his finger at them after my parents expressed all their frustrations, concerns, the damages & our experience. Obie told them to "do what you have to do" and walked away. Absolutely disgusting behaviour! They were so shaken up when they left. Nobody cared about what happened, the damages that occurred etc. Our family had been buying from them for over 10 years. I would leave zero stars if possible. Corporate was no help either as each store is individually owned..it was a nightmare. If your looking for good customer service, follow through and professional sales people, stay away from Ashley Furniture. Jeff (the other manager)& Obie should be ashamed of how the situation was handled.

Overall great experience at Ashley. Our sales person, Marwan was attentive without being assertive. Knew the products & took the time to map out the sectional to get us accurate sizing which was important to us. Would recommend shopping at the Salem, NH store & make sure to ask for Marwan.

We went in to look for new mattresses for my boys. Leith Sukkar was assigned to help us. He was very patient while my kids were testing every single mattress in the showroom. Leith also was helpful in explaining the specs of each mattress. After my kids made their choices, Leith explained the finance plans available to us. Great customer service and we recommend Ashley Store in Salem NH.

Gamal was very helpful, knowledgeable, and nice! The store was clean and nicely laid out. Highly recommend going here.

PJ was very nice and helpful while buying a couch. He took the time to explain everything and got us the best deal. You can tell he cares.

Pj was good great helpful

Leith was really awesome.. he help us a lot to choose our bedroom set and living room set. Very satisfied with his customer service.

Leith was grest with customer service he was awesome with the customer interaction I’m very appreciative

Service is amazing!! PJ is absolutely wonderful, always a pleasure shopping here.

PJ was excellent. Helped us with every step and explained all of our options simply. Highly recommend!

I recommend this store, the seller's (Lieht) attention was very good and helped me a lot with my purchase. I recommend it 100%

I went to Ashley’s knowing what I wanted but as soon as I walked in, Gamal was there and asked me if I needed any help. He helped me with what I needed in order for them to continue with the process. Super helpful.

The sales rep was excellent. I am only sorry that the furniture that was selected could not get up my stairs. Otherwise I have no complaint.

PJ is the man! so helpful, patient and answered all my questions. Go see him for all your furniture needs.

We’ve bought several items from this location – John is the man! When you go in, make sure to ask for him by name and you’ll be served by his cheery disposition and his can-do attitude. His choice of color is exquisite, and he is one to always give keen recommendations, not necessarily regarding furniture, but his furniture ones are good as well! In all seriousness – please consider going to the store and working with John as he makes furniture buying significantly less stressful. 5/5

(Translated by Google) The man who served us, Gamal, was very very good. (Original) El señor que nos atendió Gamal fue muy muy buenas sus atenciones

Great service Ricardo

My husband and I had a great experience at Ashley Home Store in Salem, NH, thanks to John Pray! From the moment I walked in, John provided exceptional customer service. He was knowledgeable, patient, and genuinely interested in helping us find the perfect furniture for our home. John made the entire process smooth and stress-free, offering helpful suggestions without being pushy. His professionalism and dedication to ensuring our satisfaction went above and beyond our expectations!

Leith S. was easy to work with and laid back in approach which is preferred. Answered any and all questions with accurate information. Delivery and scheduling were easy. From confirmation to delivery window everything went as discussed. We received our couch yesterday and are happy so far.

I walked in to the store just to view and ask questions about bedding. I was fortunate to be assisted by Ricardo Heredia, a very pleasant and informative agent who provided me with all the information that I needed. Thank you, Ricardo!

Loved the service! Gamal and Obie were awesome.

Gamal was absolutely fantastic. I knew what we were looking for from a sectional as we have a very exuberant golden retriever and he took us directly to what we needed. No, It wasn’t the most expensive sectional. It was the perfect fit for our needs. There was no upselling involved. We went in and out within 20 minutes. Very pleased with the service!

Marwhan was really nice and attentive he help us all the way and answer any questions we had. Thank you!!

Decent selection and reasonable prices. Hopefully the delivery will go well too

The sales person gave us space to look around and make our decisions, but was there if we had questions. He was very thorough and the merchandise quality was good.

We had a great salesman that stayed close to us but didn't get too close. Thank you John for taking good care of us!

Very good customer service the gentleman who took care of me and my husband was very kind I don’t have my articles yet still waiting I been customer for years now and I recommend this furniture

Very satisfied with my experience today at Ashley’s. Gamal, my sales consultant, did an excellent job with answering my questions, getting my order ready as I shopped. by the time I finished picking out my items, the paperwork was ready to be reviewed and best of all gave me a nice discount.

I was completely impressed with Marian Shahin professionalism and customer service please give him a raise highly recommend this business. Thank you

Gamal Kotb helped us and he was great! We have always come to Ashley's because of the quality of furniture and customer service. Gamal was helpful and gave us a great deal!

This was a perfect experience. Leith was so knowledgeable and helpful. I went there just to browse and bought a room full of furniture. Thanks Leith

When I walked into Ashley Furniture in Salem NH, ia sales representative named Leith Sukkar helped me find the right dinning room set. He answered every question I had and responded to every text message in a timely matter. He really went above and beyond! I would definitely go back and work with him for any other furniture purchase!!

Leith our salesman was fantastic and very knowledgeable and very courteous

I am writing to express my deep dissatisfaction with the level of customer service I have received from Ashley’s Furniture. Despite multiple attempts starting in June of 2023 to resolve an issue related to my purchase, I have encountered numerous problems that have yet to be addressed satisfactorily. 1. Poor Customer Service: I have repeatedly reached out to your customer service team regarding my furniture warranty, but no one has returned my calls or emails. This lack of communication is unacceptable and has caused significant frustration and inconvenience. 2. Warranty Problems: There has been a significant issue with the warranty that was supposed to cover the furniture I purchased. When I attempted to utilize the warranty, I was given conflicting information and denied the coverage that was clearly outlined at the time of purchase. This has left me feeling deceived and disappointed with your company. I would not recommend Ashley’s Furniture.

We had purchased the 5 year protection plan on our first purchase. About 6 months ago we had made a claim and Ashley delivered. We received a full credit and returned to make an additional purchase along with the replacement. Working with Ricardo Heredia was effortless as well as pleasant. He answered all our questions, made some great suggestions and helped us with the warranty credit. This is my 3rd purchase from Ashley and we will not shop anywhere else. Customer service along with pricing makes a great experience. Highly Recommend Ashly as well as Ricardo!!!

Ricardo was super helpful in assisting with our purchase.

Ricardo was very helpful, no pressure.

My wife and I recently visited the Salem NH store for a new bed and living room set. Our salesperson Gamal could not have been more helpful. He is a true professional in his field and we highly recommend him! Also thanks to Paula in the office! A great experience worthy of more than 5 stars!

Our experience at Ashley’s was great and so was our consultant Ricardo Heredia. Easy process and answered all of our questions.

Ricardo was very helpful with answering all of our questions and helping us find the right couch for our home. He was also very thorough when explaining the protections plan and the final pricing. We would recommend this location and make future purchases here!

Today we walked in looking for a new dinning table set and was greeted by Ricardo. Extremely nice worker and made us comfortable with having time choosing a table and agreeing to a price. He answered all of our questions and we left very happy on your purchase today. A 10/10 experience at Ashley Homestore. Thank you!

(Translated by Google) I recommend Ashley Salem, NH 100%. I went with the idea that I might not find what I was really looking for or that it wouldn't fit my budget and Mr. Gamal Kotb offered me service and attention beyond what was expected, he makes the difference with his unique and personalized attention . In the end I not only left with what I was looking for but I also took advantage of other pending things. Go and you won't regret it!! ****************** I recommend 100% Ashley Salem, NH I went with the idea that perhaps I would not find what I was really looking for or it would not fit my budget and Mr. Gamal Kotb offered me service and attention beyond what was expected, he makes the difference with his unique and personalized attention. In the end, I not only came out with what I was looking for but also took advantage of other pending things. You will not regret visiting it. (Original) I recommend Ashley Salem, NH 100%. I went with the idea that I might not find what I was really looking for or that it wouldn't fit my budget and Mr. Gamal Kotb offered me service and attention beyond what was expected, he makes the difference with his unique and personalized attention. In the end I not only left with what I was looking for but I also took advantage of other pending things. Go and you won't regret it!! ****************** Recomiendo 100% Ashley Salem, NH Fui con la idea que quizás no encontraría lo que realmente buscaba o no se ajustaria a mi presupuesto y el Sr. Gamal Kotb me ofrecio un servicio y atenciones mas alla de lo esperado, el hace la diferencia con su atencion unica y personalizada. Al final no solo sali con lo que buscaba sino que aproveche otras cosas pendientes. No se arrepentirán de visitarlo.

Gamal was incredibly helpful throughout our couch shopping experience. He provided valuable information and guided us toward the perfect choice without being pushy. After visiting two other furniture stores, Gamal's approach stood out—he encouraged us to think outside the box and consider options we hadn't initially thought of. We're thrilled with our purchase, and his assistance made all the difference.

(Translated by Google) Many thanks to Gamal for helping me find the best option for me, I found just what I needed! (Original) Muchas gracias a Gamal por ayudarme a encontrar la mejor opción para mi, encontré justo lo que necesitaba!

(Translated by Google) Thank you Gamal for your excellent service. I'll be back soon (Original) Gracias Gamal por su excelente servcio. Vuelvo pronto

We have never been to an Ashley’s furniture and we were pleasantly surprised by the quality and knowledgeable staff ! We ended up buying a floor sample that was exactly what we wanted . Gamal was very helpful and professional. Overall very happy wit our purchase. We will pickup on Wednesday with our own vehicle

Gamal was very helpful with all of our furniture needs

PJ was great and helped get the best price for our recliner!

One stop shop advice… ask for Gamal! Not only did he take the time to understand our homes needs, what we were looking for, what sectionals we’d love, he did this effortlessly and in such a timely manner. What had been a stressful moment shopping for furniture at other stores, shopping at Ashley’s was an easy selection with Gamal’s help!

Gamal was the absolute best. He got to know us and our preferences with the mattress and even educated us on the importance of a quality mattress! I would recommend anyone coming to the Salem NH location to find Gamal and get his expertise!

Leith was great! Very attentive great service :)

PJ was very knowledgeable and friendly. He made it a great experience.

(Translated by Google) Excellent services, a great seller! 😃 (Original) Excelente servicios, un vendedor genial! 😃

From the first time I entered the showroom last week, I told salesman Leith Sukkar exactly what color, what fabric and what size sofa sectional I wanted... and I made it clear I didn't want the extended warranty... But he pushed and pushed a different color, a different fabric and a bigger size sofa section... AND he kept pushing the extended warranty. He even guaranteed me that our cats "wouldn't even be interested in scratching the fabric" which he recommended. I was so angry at his attempts to manipulate the sale I called the sales manager to say I would never step foot in their store again. I drove down the street to Jordan's Furniture and they were amazing. They didn't frustrate me, push me, or make me angry one bit.

Pj was a huge help! Our online order had been unexplainably cancelled, so he helped us place a new order in-store and ensured that the price matched the online price. He made the process painless!

Awsum experience at Ashley furniture in Salem nh. Our sales representative Leith S. was very sincere, knowledgeable, pleasant. Helped us with everything we needed, and provided us all the time we needed as well answered all our questions with politeness and patience. Very great customer service from all.

Just purchased a living room set at the Salem New Hampshire store. John and Leith were extremely knowledgeable and helpful!

Thank you, thank you and thank you Ricardo, Marwan and Paula at the help desk in Salem, MA store for your tremendous patience and assistance with all our inquiries.

PJ was great!!!

(Translated by Google) Gamal Kotb was very helpful to us, he helped us. Thank you very much for your quality in work (great job Gamal) (Original) Gamal Kotb alikua wa msaada sana kwetu alitusaidia .asante sana kwa ubora wako katika kazi(great Job Gamal)

Excellent customer service from Leith and his manager, I recommend them.

We had a great experience in the Ashley in Salem, NH. Ricardo was professional and friendly. He showed us exactly what we came in looking for and assisted us with setting up delivery. We will definitely be back!!

Great experience, professional service from Ricardo in the Salem, NH store.

Very helpful staff, Ricardo was awesome!

Leith Sukkar , polite and professional, understanding what I was looking for , very helpful, thank u

(Translated by Google) Gamal was very helpful to us. (Original) Gamal fue de mucha ayuda para nosotras

I had great time selecting my furniture for my new home and Marwan was a wonderful person to help me in this process. He was kind, approachable, friendly, and funny.

Ricardo was super nice and helpful for my first time buying a couch! I will certainly be back next time I need some furniture!

We had a very good experience at the Salem NH store. I liked the layout of the place. It didn't feel like a rabbits warren like other stores. Ricardo helped us find what we were looking for. He was professional, personable and there was no hard sell pressure.The prices were great as well. Two thumbs up.

(Translated by Google) Ricardo Heredia, very good service, thank you (Original) Ricardo Heredia, muy buen servicio, gracias

I came in with my family to find something new for our living room and Leith was exceptional. Incredible patience and did his best to find something I liked. The store has a good variety of selections and is very well organized and displayed.

Marwan Shahir excelente service, professional he takes his time to make sure you get the service that you need.

We recently purchased a sofa from Marwan, and we couldn't be happier with the experience. Marwan provided exceptional service, offering detailed explanations and helping us find the perfect sofa that met all our needs. His warm and friendly approach made the entire process enjoyable. We are extremely grateful for his assistance and will definitely seek him out for our future furniture purchases. Highly recommend Marwan to anyone looking for great service and quality furniture!

Ricardo was very kind and supportive. He handled our purchase perfectly.

Leith was extremely helpful and very knowledgeable! Thank you

Leith was amazing. He helped me find what I was looking for. Leith went above and beyond my expectations. Leith is excellent 😊

Leith was extremely helpful when I was shopping for a sectional. I had very specific measurements and he was very patient with showing me all of the options that would meet the needs of the space.

Came to look for some furniture ideas, was greeted by John Pray. He was very nice, very helpful but also gave us our space to make our own decisions. We felt no pressure during the process of making our purchase and will definitely be returning for a sleeper sofa!

(Translated by Google) Thank you, Gamal Kotb, for your help and professionalism. I recommend with confidence. Thank you, Gamal Kotb for your professionalism and help to choose our new Entertainment with fireplace. I highly recommend, 5 starts. (Original) Multumesc, Gamal Kotb, pentru ajutor si pentru profenalism. Recomand cu incredere. Thank you, Gamal Kotb for your profenalism and help to choose our new Entertainment with fireplace. I highly recommend, 5 starts.

Great assistance from Ricardo. Thank you Ashley store - you always give a good experience. Ricardo greeted me at the door and was very helpful in making my purchase. He guided me through the store and shared insight on the furniture pieces I was interested in. This was an enjoyable and straightforward purchase! Thank you Ricardo

(Translated by Google) He treated me very well and treated me well with Mr. Gamal Kotb. (Original) Muy bien me atendio trata lajente bien con señor Gamal Kotb.

My sales associate Ricardo was fantastic as was the sales manager who assisted him. The furniture arrived and it’s perfect.

Very friendly and helpful staff. Great selection and a price match with online prices. Very happy.

Marwan Shahin was my sales associate. He offered expertise and was very helpful in our purchase of a queen sized bed and a new mattress. He was quick to get the paperwork ready and finalize our transaction. Amazing experience!

His name is marwan shahin very nice very helpful person im will be happy when get my furniture, delivery and customer service :)

Ricardo Heredia was a great help! Straight to the point and knew exactly what I needed. Go to him for help

Buying the couch was an easy process. It was after they got my money when the issues started. My couch was delivered and the delivery men rushed as fast as they could to get the couch in and assembled (which is a service you pay extra for). They screwed the legs to my ottoman on crooked and they ripped the material on my couch coming through the door by pushing it through the doorway. When I called customer care they said it would take a week to receive a call back (which it did). The gentleman said he had to call the warehouse and put me on hold. When he came back he told me no one answered so they would call me back in 72 hours. This was on a Friday. I did not receive a call back until the following Thursday. To which the gentle said he had to call the warehouse and told me they did not answer and someone would call me back in 72 hours. I told him I was already told this. He said he would escalate my issue. No one called me back so I called them the following Tuesday. I was told the warehouse was already closed for the day. It has now been 3 weeks and for some reason the warehouse is always closed or they do not answer. They took my $3,000 but can’t resolve getting me a replacement for their sloppy work. This is beyond unacceptable at this point. I will never purchase from this establishment again. I now have to wait another “72 hours” to hear from someone. Let’s see if a bad review gets someone’s attention. This is the poorest customer service I have ever encountered.

(Translated by Google) Mr. Gamaliel Korb is the best seller and kind, thank you very much (Original) Es el mejor vendedor y amable es el señor Gamaliel Korb muchas gracias

(Translated by Google) I had the best deal today at the Kelly store. From Mr. Gamal. For me personally he is the best. Plus Cameron's attention. I am very happy and because of his treatment and professional performance I will return (Original) El mejor trato lo tuve hoy en la tienda kelly. Del señor Gamal .para mi en lo personal es el mejor .más la atención de Cameron.estoy muy feliz y por su trato y desempeño profesional volveré

Ricardo thanks for help me you are the best

Looking at Furniture for our new apartment. As we walked in a gentleman named Leith approached us and asked if we needed help. As it’s our first time at Ashley’s we said of course! He perfectly guided us around the Store and matched our needs and style. Even introduced me to the most relaxing mattress. Leith was very knowledgeable of the store, and gave us new ideas for our place. We will be back for Leith.

Leith Sukkar was very helpful , he help me make a fast and easy decision. Very satisfied

PJ was absolutely phenomenal. The perfect blend of providing help and providing space to confidently, and happily, make a decision.

PJ was an excellent sales person in every way.

PJ provided us with an exceptional customer service. From the moment we arrived he was very friendly and eager to assist. Overall we left satisfied.

John was excellent to work with! Super personable and he answered any questions I had. The furniture was good quality for the price point as well!

Gamal and Obie were an excellent team. Thank you so much for your help.

We were really happy with the service that PJ provided us. He was friendly, knowledgeable and honest. He helped us find the best option for our needs.

I shopped at Ashley’s in Salem, NH and Pj was extremely helpful. He let me shop without feeling pressured and had all the answers to my questions.

(Translated by Google) Mr. Gamal is very attentive and very wise and intelligent, I hope you see him THANK YOU!!! (Original) Es muy atento y muy sabio e inteligente el señor Gamal espero lo visten GRACIAS!!!

(Translated by Google) I have been visiting this place for 3 years and I receive excellent service from Mr. Gamal kotb, very professional, thank you for your services. (Original) Visito este lugar por 3 años y recibo un servicio excelente del señor Gamal kotb ,muy profesional, gracias por sus servicios.

I recently had the pleasure of working with P.J, and I couldn't be happier with the experience. P.Jwas incredibly knowledgeable about all the products and took the time to understand my needs and preferences. He provided excellent recommendations and made sure I was well-informed about each piece. His friendly and professional demeanor made the entire shopping process enjoyable and stress-free. Thanks to p.J, I found the perfect furniture for my home. Highly recommend.

Ricardo was very hepful and knowledgeable and walked us through the complete process.

PJ helped my family and I purchase a couch and he went above and beyond to help us. Next time we buy furniture, we will definitely ask for him - he was great! Very personable and informative as well.

(Translated by Google) Gamal.. thank you for your excellent work, very kind, honest, respectful, seeks the best option for the client, is a perfect seller, thank you (Original) Gamal.. gracias por su excelente trabajo muy amable, honesto, respetuoso busca la mejor opción para el cliente es perfecto vendedor gracias

(Translated by Google) Excellent service, Mr. GAMAL KOTB, very attentive and friendly. (Original) Excelente servicio el señor GAMAL KOTB muy atento y amigable

This places is amazing thank you so much PJ you the best

(Translated by Google) Thank you for your help in finding what we needed very friendly and patient very excellent service Gamal kotb. (Original) Gracias por su ayuda para encontrar lo que necesitábamos muy amable y paciente muy excelente servicio Gamal kotb.

My experience at Ashley’s was phenomenal. The associate named PJ was friendly, humorous and very kind. He gave me and my family the space to walk around, while also being super informative when we needed any assistance. We were able to buy the couch we wanted in such a short time, the process was really smooth and easy. I would highly recommend seeing PJ for any help. Paula, the manager, was also kind and helpful with the questions I had. Overall.. great store, amazing people and lovely products. Thank you Ashley’s, Brian H.

The best sales person is Gamal Kotb.

Pj was awesome! Great service and was friendly. Great man!!!

Awesome service, very professional. Gamal did a awesome job accommodating my budget to what I needed and also loved what I have chosen.

SO HAPPY with Ashley Furniture! 5 star service from the moment we walked into the showroom to the delivery of our new couch. My husband and I went to Ashley as a last minute choice since we were in need of a new couch. Gamal Kotb in Salem, NH had to be one of the most knowledgeable, friendly, and confident sales associate I’ve interacted with. We have a weird apartment set up (narrow hallway, small space, etc.) but he knew exactly what we needed. We drew out diagrams, he took apart the showroom sectional to show me exactly how it will be delivered - I could go on! All the questions we had he answered without hesitation and after being at other furniture stores, it was refreshing to have someone who could help us. The couch arrived today and the delivery went smoothly! So happy we went with Ashley Furniture and will consider them again for future purchases. Thank you Gamal!

We recently had the pleasure of working with John Pray at Ashley's Furniture and couldn't be happier with the service he provided. From the moment we walked into the store, John was responsive and attentive to our needs. Not only was John professional and knowledgeable, but he was also incredibly personable. He made the entire shopping experience enjoyable and stress-free. His friendly demeanor and positive attitude truly set him apart from other sales associates. Thank you, John, for providing us with such a great shopping experience!

We had a very pleasant experience. Gamal poses an outstanding customer service skills. Will be back for sure.

This is the second time I came into Ashley’s over the years and had the pleasure of getting Gamal Kotb as a sales person. Not only he is an amazing person but knowable. Thank you sir I recommend him every time. :)

(Translated by Google) We worked with Gamal, he was incredible! Very pleasant and understanding of our vision! (Original) Trabalhamos com Gamal, ele foi incrível! Muito agradável e compreensivo com a nossa visão!

(Translated by Google) Gamal excellent service, I was delighted with the treatment, tremendous human being, very grateful for his service. (Original) Gamal excelente servicio quedé encantado con el trato tremendo ser humano muy agradecido por su servicio

Excellent service, friendly, knowledgeable.

Thank you Obie for your amazing customer service. You went above and beyond for me to make my experience with Ashley’s a positive one.

Gamal (Salem, NH) was very helpful, patient and knowledgeable. Made the process very easy.

Oddly organized, not a great selection unless you are seeking conventional and large pieces.

My Parents just bought a dining room set from Gabriel. He was excellent and very friendly.

Gamal was fantastic in the process of purchasing a couch set. Very straight forward and excellent assistance on financing. Explained everything clearly on the warranty and was able to get us the couches as fast as possible.

Amazing service! Gamal was very helpful and knowledgeable. He made our experience one of a kind! Thank you!

Went into the store looking to buy some end tables and possibly a dresser. We were followed around the store by John in the shadows staring at us at a distance sketching me out. We instantly walked out because I couldn’t shop in peace. Never shopping here again bunch of vultures in there I hate John and Ashley furniture

We worked with Gabriel at Ashley Furniture Salem NH I told him my budget for bedroom furniture and he worked with me and never tried to oversell anything. Excellent experience. Finally someone who listens!

Johnny was very helpful, attentive, enthusiastic and great when it came to finding our pull out bed couch and side tables. Johnny is a hard worker and we appreciated him! Thank you Johnny!

Gamal was very friendly and helpful, he answered all questions for all furniture pieces I had.

(Translated by Google) Gamal was excellent in helping us find everything! And we had a very pleasant time! :) (Original) Gamal fue excelente en ayudarnos para encontrar todo! Y pasamos un momento muy agradable! :)

Employee sent to help us wouldn't leave us alone even though we told her we were OK and just liking around and if we needed her with questions we would find her. She would walk away and come back minutes later multiple times. When we talked to her she had some rude comments.

Amazing service! We walked in and met Gamal. We explained what we wanted and he was able to find it immediately. We are mattress shopping. He listened to our needs and concerns. He stayed within our price range and found a mattress that had surprise bonus features. All writhing 2 minutes of walking into the store. Highly recommend. Thank you Gamal!!! We’ll be back to see you again!!!

Paula and Gamal were the absolute best helping us with our furniture needs. They were extremely supportive and professional feels like family was working with us.

Pj was very helpful, he was very patient as I was undecisive. He gave us space but was always on top of the game. He made my experience pleasant. Thank you PJ.

I stopped it to purchase a couch. PJ was super helpful, knowledgeable and friendly! I highly recommend!

Gamal was very knowledgeable about what was in the store and online. Great experience overall

Had a great experience at Ashleys Furniture in Salem, NH today, 2/19/24. My wife and I worked with Aaron, who provided the best service and worked on the best financing deal for us. Very happy!

Annette was so helpful and knowledgeable about the products! When she wasn’t sure about something, she always took the time to ask someone else to ensure we had the correct information. Highly recommend!

Gamal Kotb was great and made our experience easy and fun.

Good experience.. no one was hounded us and allowed us to shop until we needed someone

We worked with PJ Smart in Salem and he was great!! I love that we weren’t pressured or rushed into decisions like other furniture stores and we came back and got to customize our sectional layout. The process was easy and enjoyable!

We went to Ashley Furniture Homestore in search of a couch for our new place. Gamal was professional, helpful, and very courteous- he assisted us in viewing different layouts of our preferred style & placing the order! We will definitely be back in the future! Thank you, Gamal!

We went in to look at couches and Ricardo was excellent to work with. We left buying a couch and ottoman set

Ricardo was awesome.. patient, helpful! Got the perfect piece

I had Pjs help for buying a couch and he was GREAT. He did not rush the process and was very patient and helpful throughout it all

After visiting several furniture stores in Nashua, we decided to try Ashley Furniture in Salem NH and I’m so happy we did. From the moment we walked in the door, we were greeted by a friendly and welcoming man, Gamal Kotb, who listened to what we we wanted for furniture and spent time to compare prices for us, answered all of our questions honestly and was able to work with his team to give us the BEST prices for what we wanted compared to all the other furniture stores we had visited. I would highly recommend Ashley Furniture in Salem NH for their excellent customer service, friendly staff and beautiful furniture at fair prices!

Ricardo from the Salem NH store was super helpful and did his best to help answer all of our questions and meet all of our needs.

Pj, was amazing sales and was very helpful .

Ricardo was great at helping us find our new couch! He moved ottomans from each section to make sure we liked our purchase options and made sure to review all items multiple times to make sure we had everything in our order. Great experience and a quick/easy purchase.

I bought my last couch here forever ago, and it finally in need of replacement. Showroom is large an jam packed, but I didn't find a single piece that was of any interest. Salesman that greeted us was, I hate to say it, but a little creepy. Said he wouldn't harass, and he didn't, but I felt like I was being followed. I even made a game of it, like a Where's Waldo, when I moved to a different section of the floor. Ultimately absolutely nothing piqued my interest.

Mr. PJ was very helpful and great at assisting us in finding the perfect furniture for our new home. I would highly recommend him to assist anyone who goes to Ashley furniture In Salem NH. Great guy !

PJ was very welcoming from the moment we walked in. Any questions we had he gladly answered. He was extremely helpful and knowledgeable about the store inventory. If you come here please ask for PJ to assist you.

Awful that's all i can say bought a living room set leather power couch broke ,technician came after 4 months and calling couple times.orwered the wrong part then got credited after 13 months and just got a call that I have to use store credit of 1299.00 all at once before March or I will loose it . ARE YOU FRIGGIN KIDDING ME!!!!!! DO NOT BUY FROM THEM AWFUL CHEAP JUNK........

PJ was so helpful in helping me find a couch!

I had an exceptional experience with PJ at Ashley Furniture! From the moment I walked in, PJ took the time to explain everything in detail and made sure I understood all my options. Their product knowledge was impressive, and they were patient and friendly throughout the entire process. PJ went above and beyond to help me find the perfect furniture for my needs. I highly recommend asking for PJ when shopping at Ashley Furniture - they truly made my experience exceptional! 5 stars!"

Pj and Allen were amazing Great service fast.

Don’t ever buy your furniture from Ashley. Ordered mine in October and got my order in November damaged. And now when asking for a replacement they said it won’t come until the end of January which is crazy. They only treat you good before You pay. Now that they already have my money, they don’t want to deliver. If i could give 0 stars I would.

So many people work here but can’t even get acknowledgment when someone walks in nor can they ask for assistance. Useless staff!

Today while at Ashley’s on Kelly road salem NH; Pj was more than helpful while being patient with my undecided self and made sure I took my time while making up my mind. Thank you for your time and patience.

I purchased the 5 year furniture protection plan in May. I filed a claim in July, someone came to clean the cushion and only cleaned the top of the cushion. After cleaning, I noticed the stain had seeped through to the bottom of the cushion. I contacted the furniture protection company and advised of the issue and was told that the bottom of the cushion was not covered under the fabric protection warranty. Total scam in my opinion. Still trying to get issue resolved. Update just told it was not covered but they would provide me with the names of fabric cleaners at my expense. Buyer beware>>>>>>>>>>>>>>>>>>

We had a remarkable salesman, Lucas, who listened to what we were saying and unlike some salespeople asked us questions to find out exactly what we wanted to buy, not what he wanted to sell. A pleasure to see that and a credit to the store.

PJ was amazing … my husband and I bought a couch from him he was friendly, professional, and made the process simple and quick

Was great. Gave space while looking and very helpful answering financial questions

PJ was our salesman and was so fantastic. He was very easygoing, funny, insightful and patient. Definitely would go back to him for any purchases.

Stopped in after online shopping to see a kitchen set in person. PJ assisted me and he was wonderful. Polite, professional, not at all pushy, very prompt to answer questions and get my order processed. Very happy with my experience today.

I just wanna start by saying that I’ve bought multiple pieces of furniture from Ashley’s. I ordered a living room set as well as a dining room set, as well as a set for my sunroom. Every time I’ve been in the store, they always promise me that they will match any price. So I called the store and unfortunately, got Aaron on The phone saying that he was a store manager. I told him that I found the set cheaper somewhere else. He started getting rude, saying that they only price match online which is a lie because that’s not what they told me before. Aaron was extremely rude on the phone and was not helpful in anyway. I don’t think I will be shopping at this store anymore.

I had 2 visits to Ashley store at Kelly Road, Salem, NH. I have to say nothing except this place has an extremely Excellent service and great furniture collection, thumbs up to the sales associate Annette Tibodeau who helped me with choosing all what I needed, she was patient and spent long time with me on selecting my furniture during my first visit. The second visit I was assisted by the manager Mr. Obie, who was more than willing to help and provided me with all needed time and guidance to make sure I am selecting the right and suitable furniture collection for my house. Both Annette & Obie made my experience with Ashley a great and memorable one. I would strongly recommend contacting them directly once you get there, you will never regret it.

Absolutely love my new bedroom set that Aaron helped me find! He didn’t pressure us at all, just made his presence known, and let us look around. He left such an impression that we can back and asked for him! We will be back to get our living room set in a few weeks!

This review is a little delayed, but I had to make sure to write it. Our sales associate, John, was so really amazing. We had very strict restrictions with the dining table that we needed, specifically with the delivery date and John went above and beyond to make it happen for us. He also always double checked the prices and ensured that we get the best deal possible. I feel like if we had anyone else, they would've just given up, but John didn't and explored every avenue to help us with our purchase. He also wasn't a pushy salesman, but was always around when we had questions or needed him. Thanks John!

PJ was personable informative and great to work with.

I worked with Paul at Ashley Furniture in Salem, NH. He was very pleasant, did not pressure me, and I was able to find a great piece of furniture with his help. He also researched and found a discount for me. Great experience all around. Thank you, Paul!

Paul was a pleasure to work with! He was well informed and no pressure!

I had a great experience shopping at the Ashleigh‘s in Salem New Hampshire! Gamal showed me exactly what I was looking for and made my shopping experience so easy. Thank you Gamal!

Gamal Kotb helped us purchase a dining room table. He was very knowledgeable, helpful and personable! We will definitely ask for him the next time we go in!

Paul James Smart of PJ is an outstanding job explaining what we should be looking for in a piece of furniture, he did a great job explaining the protection, that was something we were determined not to purchase due to issues with BOBs furniture Goof Proof. He did so well and made us feel comfortable and his reassurance made this experience the best I've ever had. We will never go back to Bob's. You all did great hiring him. He was awesome. Ty Sincerely, Nelson and Melissa

Paul was awesome. He was knowledgeable and very pleasant to work with.

Great experience, Aaron was extremely helpful with helping is choose a new couch. Very knowledgeable, and very personabale

Arron was awesome to work with! He was knowledgeable and patient. I would work with him again and recommend asking for him if you are looking to purchase furniture at Ashley Furniture in Salem NH. Thank you Arron

Paul attended me and my wife, greatly assisted us in choose furniture. Explained in detail the features of the furniture we purchased. Helped us greatly

Incredible customer service! We came for two reasons. 1) quality of the dining room tables 2) they’re associate Gamal Kotb, great people skills, it’s clear that he’s not in it for just the sale. He gave us the space to talk and think about our purchase. We literally came back on a Monday night to see him. Loved the experience.

PJ was extremely helpful & caring towards giving us the proper service that we need. I definitely recommend coming to him if you ever need to buy anything at Ashley’s! His service was 100% 5 out of 5 stars.

Aaron is the best, he got me taken care of.

Very enrichment and courteous

I went to Ashley to buy 2 mattresses. John asked me what price I was looking for. He showed me the mattresses in my range. I tried them out and chose the 2 I wanted. He checked to see if they were on sale on line and luckily they were. So thank you John for helping me . You are a great salesmen...

Lucas is the man! Great kid

Aaron was great!!

Wow! Just had such a pleasure buying our new living room set with both Gamal and PJ in the Salem, NH. Store. They were both so knowledgeable as well as friendly! Helped us out with everything needed and my husband and I highly recommend visiting this store and seeing these gentlemen. Well done Ashley’s! Thank you!!! Happy Labor Day Weekend! We love a good sale.

Sales rep followed us around like we were going to rob the place.

Aaron was amazing!! He took his time with us to find exactly what we were looking for! Nice to see customer service is alive and well at Ashley's furniture in Salem, NH! Thank you Aaron!

Gamal, was fantastic and he makes the experience phenomenal, thank you so much for the service

I love to visit Ashley furniture because it has great quality furniture and they have many different options/ choices to pick. The customer service is always excellent, and JP was excellent as answering questions and providing all the information I needed. He was very friendly and patient to wait what my fugal decision was. Thank you, JP!

PJ (Paul) is phenomenal. Exceptional service, quick wits, professionalism, marvelous opinions, detailed information and extraordinary communication skills!! A must to visit, even just to say hello! We're very lucky to have had the opportunity to interact with Paul. Thank you Ashley Furniture!

Great, Aaron was helpful!

Please, STAY AWAY! Read previous comments from other customers too. Is REAL.The materials used on these furniture are of absolute low quality, and deteriorate with light usage. I have purchased many different kinds of furniture over the years to be left disappointed and dissatisfied. The store also has new ownership and they don’t care about customer service. If you ever have a problem; good luck on finding anybody to talk to. Lastly, don’t waste your money buying the “Furniture Insurance” is a SCAM!!! Just another reason to make you spend more money. All of the starts in the sky have to align in order to get a claim approved for poor quality materials braking down on you. Stay away!!!

john pray our sales consultant was kind patient and had loads of knowledge not pushy tru professional great customer service . ashley at checkout was awesome also.

Update: It has been 2 months and we still have no bed put together. The wrong parts have been sent 5 times. I hate to write a “bad” review, but we have been let down. I am not trying to be mean about this. I do want to provide constructive feedback. We have bought from Ashley furniture for years. Dining table, dining nook, bar stools, coffee and end tables, decor…you name it. We even purchased during the pandemic and though the wait was long, the quality was unmatched. It feels like quality control has gone downhill. We would certainly like to continue purchasing from Ashley again as they have been our go-to, but something needs to change…on the other hand, our experience at the Salem store has always been great. Very helpful sales representatives. We recently bought a couch and bedroom set. Communication was the first downfall. Ashley did not communicate that our items would be built for us on delivery day, so we already expected to put everything together on our own. However, the delivery men wouldn’t have been able to build our furniture completely anyways. Bedroom set was missing pieces and one part of the headboard was missing an attachment slot. Couch was damaged on delivery, but oh well. Things happen. We called and they sent us repair items and the missing pieces, but the pieces for the bed were incorrect. Some of the anchors were falling out as well so we couldn’t even put in the screws. Waiting on a repairman to come and fix up the couch. So, it’s been about 2-3 weeks and my husband and I are without a finished bed. The pieces are all beautiful, but it’s upsetting we’ve been building weekend after weekend with no furniture to enjoy.

Thank you Paul Smart for the excellent service. We are very happy with our shopping experience.

Sales people are way too aggressive and follow you around the store. I asked her for space to look around, but she kept following and telling me information I wasn't asking for. I felt pressured to buy something and stalked to the point where I left and immediately went to Bob's and bought a couch from their friendly and respectful of space staff. Would not recommend.

Aaron was wonderful in helping my Mom and I find new furniture. He was super polite and did not rush us. What a great experience will definitely be back.

Had a great experience! Aaron was awesome. Took the time to find us something we really loved. Was very helpful & knowledgeable.

Aaron was extremely helpful and knowledgeable. Very happy with his service and our purchase.

Aaron was great! He didn’t hover but was fully available for any questions we had. Very much recommend.

DO NOT BUY FROM ASHLEY'S. I would give it ZERO stars if I could. I have never experienced such poor customer service when it comes to addressing a warranty issue. I've been trying to work w/Ashley's Customer Care in regards to my white leather sofa & recliner for far too long now. I purchased the set in 2022. The problem started within the 1st mo. or so. Here we are in 2023 & still unresolved. I have 2 sections that immediately were color stained within the mo. or so, by normal usage (people just sitting on the sofa or recliner). Pretty sure the sofa & recliner had not been pretreated before leaving the warehouse. Quality leather shouldn't stain from clothing like that. I've owned a light buttercream leather sofa for 5 years that I purchased from Jordan's furniture in the past & it never absorbed the colors of clothes. I've asked Ashley's several times to help resolve this matter because it's covered by warranty, all I continue to receive is the run around. Every time I call, they say someone has called & left a message. Not true. I've only received 1 email & 1 voicemail from Ashley's & that was in the very beginning of this ordeal. They requested pictures. In response to their request, I had sent 2 emails with pictures, & a follow up phone call. Nothing came about. I called over & over & kept getting the same response which was that someone will get back to me. On 1-24-23, I had to forward that same email w/pics to Ashley's again because they couldn't find the 1st email (both emails sent to emailus@ashleycustomercare.com & GuestServices2@ashleyhs.com). I did receive confirmation from an Ashley Customer Care rep that the email was received. Still no resolution. FYI- all I did was forward original email to same email address it was originally sent it to, all while I was on the phone w/the rep. Funny how they can see emails when you stay on the phone w/them to confirm that they receive it. This is embarrassing. I won't let anyone sit on the middle or left section of the sofa worried if someone sits on that side of the sofa with any colored clothing, the sofa will absorb the colors. No one should have to worry so much about what guests are wearing while they sit on your furniture. Ashley's - Salem, NH had the same white sofa on display for a while. I didn't see it color stained & I'm sure plenty of people have sat on it. I was one of them. 3-4 mo. ago Ashley's finally sent out a 3rd party co. to supposedly resolve the matter. Guy shows up at 8pm (when he was supposed to arrive no later than 6), saying he was told to come clean it. He didn't even clean it. He only came in with a cell phone. No cleaning products of any kind. He took pictures & said he will report back to Ashley's within 10 days. Since the pointless visit, I called Ashley's a couple of times & was told that they still haven't heard from the 3rd party co. All they did was continue to give me fake apologies & lies about how they're going to have someone call me back to resolve. Nothing was been done. Before anyone says "Maybe she's not a clean person", my entire living room is mainly white with black, gold, & grey details. I keep it sharp looking. Called again today (8/4/23), was told they called and left a vm back on July 11. Which is a lie. I did not receive a voicemail from Ashley's that day. I check my vm daily. Ashley's tends to be the only co./people that claim to leave me a voicemail & somehow I never receive one. I have no problem receiving voicemails, or any other msgs from anyone else. I kept asking what number they're calling. Reps don't answer me when I ask. They carry on w/ the "I'm sorry". BTW, they just informed me that there is nothing they can do. They're claiming it is heat damage based on that unprofessional useless visit from their 3rd party contractor. I have central AC/Heat. I keep the temp in my place between 68-72 degrees all year round. Make that make sense. It was never a heat damage issue. It is an Ashley QC issue. Anything not to hold themselves accountable. Ashley's Furniture are scam artists.

Excellent service by GAMALIEL KOTB

If you need furniture, go see PJ at Ashley Furniture in Salem, NH. He was helpful without stalking us. We were in and out in record time!

What a great experience today, Gamal was an expert in mattresses he knows everything and was very helpful and pleasant . We picked out the right mattress with his help and I’m very satisfied. Because it was such a great experience I’ll be back for a new couch in a few months. Paula who checked us out was organized and very polite. Thank you very much for making this experience very easy and painless.

Pj was a great help to find us and select a new mattress and adjustable base very kind and courteous absolutely recommend him highly I don't know

We not only got a great deal on a sofa and loveseat for our family, Gamal who helped us was super knowledgeable and accommodating. He was able to walk us through several different living room sets and ultimately we found the one that was right for us.

John was taking care of me he was really nice person he knows how to speak and talk to customers 😃

John was taking care of me and he was really nice person he knows how to speak and talk to customers

Great experience. Fast and quality customer service. Great all around

Came to the store a couple of weeks ago to buy a sectional. The wife and I found one we really liked and it was decent price. A week later got a disappointing email stating that the piece was being discontinued and was no longer available. So we came back looking to find an alternative and as luck would have it we found another one that we both really liked. Unfortunately, it was almost 2 thousand more than the original one which was disappointing. However, we had a great sales team of PJ and Obie and they both taught hard with upper management for us and ended up honoring the original price of the sectional we had originally purchased. They really made the experience enjoyable and I'm happy we decided to come back and to be treated with such great care. Thanks Ashley.

Excelente attention Obi and Gamel 👏👏👏

Aaron was very helpful and made my process quick and easy.

We had such an amazing experience with PJ! He greeted us when we arrived and let roam around without any pressure. He was very helpful with any questions and made our buying experience a breeze. We will definitely be back for new pieces when he working.

Is very good 👍

Annette was the best saleswomen here! Didn't make it feel "salesy" at all, really cared about our needs and helped us find the best couch for us! If you want a good experience ask for her!

AARON IS AWESOME

Went into Ashley to take advantage of the July 4th sale and was not disappointed! Sales associate PJ greeted us at the door, gave us all of the info we needed before sending us on our way to look around. When the time came to make our purchase, PJ was readily available and very knowledgeable. Overall, wonderful experience! If you are in the market for new furniture, go visit PJ at the Salem NH store!

This is the scammiest business model where the company takes no accountability for the store and when the franchise sells the business without delivering the goods they took money for, no one is accountable. We had bad experience throughout with this chain and this location in particular, from the quality of their products to the customer experience. We are going to avoid dealing with such shady operators and stick with big brand chains who care about their brand, reputation and customers.

Aaron was very nice and helpful! Very knowledgeable and I did not feel pressured to buy anything. With Aaron’s help, I got the perfect couch!

Aaron is amazing he was very helpful and helped us find the couch we were looking for

very good experience, gamal botb is a very kind person, excellent service from him

We are repeated customers. The salesman remember us. He greet us at the door. He was very helpful on the selection of our choice. He was very friendly and professional.

Awesome service Gamal was a great help

PJ was very pleasant and helpful. My daughter loves him.

Aaron was wonderful to work with. He let us look around without hovering but was close enough to answer any questions we had. He showed us the different color and configuration options for the furniture we liked and made sure we knew the appropriate pricing. We would definitely work with him again for any future purchases.

Obie and PJ were both very pleasant and shared effective information to make sure we purchased the sofa that we need.

Pj was a good help to me to get exactly what I needed with the budget fitting comfortably with my situation, I left Ashely’s happy today.

Aaron was amazing from the minute I walked in the door and he greeted me with a huge smile. He presented me with a Memorial Day sale paper and directed me to what I was looking for. I enjoyed my conversations with him and I ended up purchasing beautiful dining room chairs. His timing is perfect - he knew just when to check on me. This was my first visit to Ashley’s Furniture and I will definitely return. Great experience! Thank you, Aaron.

We just bought a new bedroom set at Ashley Furniture in Salem NH. Our shopping experience was great! We were helped by PJ who was friendly and knowledgeable but not pushy. We can’t wait to get our new furniture and mattress!

PJ was super helpful and knowledgeable. Very clean store and lots of choices

PJ Smart was very knowledgeable and helpful.

The quality of the furniture sold has really done down in years. I purchased a sectional with reclining seats. The handles all broke within the first year and now after only 2 1/2 years the recliners are now not closing. One of the recliners must have been damaged upon delivery but was hard to tell. And over 1 year slowly began to have more and more issues. The fabric zipper failed after 1 year only to find out they don't cover zipper replacements. Huh? Their warranty department is not very helpful and the service people don't seem to care much either. So I will be now purchasing yet ANOTHER sofa in less than 3 years. We were so frustrated we have thrown out the broken sectional piece. When we moved the piece of furniture a broken Aluminum bolt (Or at least it felt like Aluminum) fell out. REALLY! Do yourself a favor and go somewhere else for furniture.

Made a purchase at Ashley’s in Salem , NH. PJ Smart assisted me and i was extremely pleased with his service. He was professional and patient. Next time you stop by, ask for PJ Smart!

Tim Miller was great! Very helpful, friendly and efficient!

Aaron was very patient and guided us through the entire process. Gave us multiple options and configurations. Very professional and not pushy at all. Stepped away to allow for private conversations to make a decision on the purchase. Will shop here again .

Paul Smart is the man. Knowledgeable, friendly, attentive, and patient. Highly recommend!

Paul Smart is an awesome and genuine Customer Service Representative for Ashley Furniture store in Salem, NH. I will definitely go back to see him to buy more furniture. ☺️

Candace was wonderful- she was incredibly helpful and extremely knowledgeable on all products in the store! Highly recommend!

Aaron was very patient and not pushy at all.

Excellent experience with ARON who helped us and was very patient and answered every questions we had! Found a great sale for quality items!

Paul was outstanding! He was very helpful and pleasant to work with.

Very helpful and knowledgeable sales people. We worked with Gamal he answered all our questions and no pressure at all.

Nice shopping environment. The staff was super nice and patient. He didn't rush or push us to purchase. Very comfortable. The store has a lot of furnitures to choose from.

I had a perception about Ashley furniture and everything changed once I had Service by Gamal. We stepped in an hour before closing and he did not even flinch while helping us till the last second. We moved coffee tables around to make sure it matches the sofa that we purchased and he lifted every coffee table I thought might go well. He was extremely patient, kind and understanding. I would specifically ask for Gamal if I step into Ashley furniture however everyone would be as friendly as he would be I bet. I walked out changing my perception about the store and believing more in human “kind”. Thank you Gamal🛋️

Had a great experience with Aaron!

liars, don't purchase Don't trust

Gamal showed us all the options and took his time over several visits until we found the best sectional for our home. Highly recommended.

Simple and easy

Gamal and Obie the best, help us find what we need and very friendly & patient.

Come down! These guys are great. Pj took good care of us

My experience at ashley furniture was very good, Paul ( P.J ) was polite helpful and patient thank you.

Went to browse for a coffee table, huge selection. Aaron was awesome answering questions and talking about the quality of the peice and how/where is made. Guy knows his stuff. We'll be back here for sure. Ask for Aaron.

Same models you see at Bob's, except pricier. Customer service was excellent.

Went into the store not knowing what to look for. As I was walking through the store, a sales associates named Gemal politely assisted me with my furniture needs. The staff was very friendly and helpful.

John was super helpful. We found a wonderful new couch.

Aaron was very helpful and made the process quick and easy!

I've only gone to Ashley's for any type of furniture. We had Aaron and he was amazing and on top of everything. Made the process quick and simple. I will recommend Ashley's Furniture to anyone.

My girlfriend and I visited the Salem Location and had an incredibly pleasant experience with Gamal Kotb. He was incredibly welcoming and we ended up buying a couch from him. Highly recommend!!

Gamal was so friendly,very educated on just what we needed. He helped us until we found the perfect one for us. Thank you Gamal

Leith, did a super job presenting options for pricing.. And made the sale. Paula was awesome also!

Gamal was fantastic and knowledgeable as usual!

Candace

Gamal was very prompt and pleasant.

Ready to purchase a bdrm set with the presidents sale price of a little under $1200.. was aware that delivery and assembly was gonna be an extra charge, fine with that, but price came out to $1900 and salesmen himself was confused and told us to call corporate to complain. Not salesmen fault at all, but we should be given the advertised price. And only should have paid the extra assembly and delivery fee, which definitely wouldnt be $700.

(Translated by Google) They have quite beautiful things, GAMAL KOTB's treatment was the best with his patience, professionalism and consideration towards clients was the best. (Original) Tienen cosas bastante hermosas, el trato de GAMAL KOTB fue el mejor con su paciencia, profesionalidad y consideración hacia los clientes fue lo mejor.

Candy de la Cruz Very good sell lady and very professional. I like the way she treat me in the sell Thank you.

Originally thought I was getting a good deal. The sales person kept pointing out a flyer for 25% off everything in the store, BUT the sale ended that day... I ended up getting one of the floor model couches for almost 30% off. Decent deal. I also paid cash (not financed) and picked it up myself, the following day. I got home and checked the website, and the regular price was the 25% off price... It's still that price several weeks later. They artificially inflate their store prices and claim large in-store discounts. Ultimately, I got 8% off a floor model couch, which I would not have gone for if they weren't so deceptive in the actual price of the furniture. I followed up the following day to ask what that was all about. Not irate, just wondering if I misunderstood something, or if there was something they could do to make this closer to the deal I was told it was, and was told all sales were final, and now they won't return messages. I would not recommend a store with business practices like this, and I won't be shopping there again.

Excellent experience! Gamal was very informative, kind, and knowledgable. I will for sure be back!

Has a wonderful experience with Gamal Kotb and Obie. Wonderful people

Candance was a very attentive to our needs. She took the time to show us several recliners & explained the design & comfort of each. . Very informative and very pleasant.

(Translated by Google) I love it, many beautiful things for the house. (Original) Me encanta, muchas cosas bellas para la casa.

Aaron was awesome, great salesman with a wealth of knowledge and not too pushy like many commission based salesman/women are.

Paul Smart was a great salesperson. Very knowledgeable

I’ve been looking for a couch since September and Gamal helped me find the sleeper couch I was looking for that would work week with my small apartment space. I’m so grateful for the awesome customer service I experienced.

Tony was super helpful, patient and attentive to what I was looking for. Very happy to have help and my questions answered!

Gamal was an extremely helpful and knowledgeable sales associate. He moved end tables around to our furniture selection to make sure everything went together. I am well known for taking a long time making selections, so I appreciate his patience!! Can’t wait for our new furniture to be delivered!!

John 🙏🏽 was respectful allowing us our space (even though we saw him creepin 😜) to make decisions and freely move around. He was kind, helpful, informative and readily available when we had questions. He was pleasant and did not push or pressure us. We were happy to make our purchase with John. Thank you so much!! Léah & Taki.

Gamal is Outstanding! Great customer service and product knowledge! He’s definitely a great asset to Ashley furniture.

I had a very positive experience here at Ashley furniture in Salem, NH. Gamal was a great help and very patience with helping and explaining for us. Highly recommend.

Gamal is so helpful and kind he made sure we had the perfect sofa for our space. He even remembered us when we returned another day!!

Fantastic experience with Gamal. Open honest and up front. Highly recommend dealing with him.

Previously, I have had 2 amazing experiences with Ashley. And honestly, this one is not as much the stores fault as corporate. Their msiled advertisement showed a full spread of mattresses on 1 side of a flyer with 30% off "furniture" written over it small in only some places....then went in to find out 30% didn't apply to the mattresses at all!Mattresses aren't furniture they are bedding? Felt like a huge bait & switch....walked out without wasting my time. Sad because it would have been an easy sale that day too!

John was amazing today and super intuitive. I was indecisive going in and he was very patient with me. I appreciated all his knowledge and honesty. I will definitely be back to make a future purchase.

We love Gamal! Extremely knowledgeable and accommodating.

Gamal was very helpful & informative. Always a great selection at Ashley!

Gamal was great came in looking for a mattress that I almost bought online and he told me it wasn’t as good as the one he showed me here I went to mattress firm and the sales guy just looked at me and walked away nothing like Gamal his service was excellent through the whole process and didn’t try pressuring me to buying something more expensive.

I have never left a bad review before but I have never had a worse shopping experience anywhere. I purchased a bed frame in late November of 2021 and was told I was receive it in 3 months. After 3 months I called and was told it would be another month. This continued every month with the date continuing to be pushed out. Most of the times I called and was told I would receive a call back and never did. Never once was there an offer to compensate me for the inconvenience, only that I could cancel the order for store credit. Today, nearly one full year later my bed frame arrived, and it was so badly broken the delivery drivers put it right back in the truck and took it away. I called the store again asking for my money back and was given excuses as to why it may not be possible to get a refund. I was told I would get a call back and shockingly I have not. At this point they have basically just stolen my money as they kept the payment and have not provided the product. DO NOT SHOP HERE!!!! There are plenty of other furniture stores that will give you what you pay for when you pay for it.

Great selection.

Just received my new bureau with mirror and couldn’t be happier! The delivery was excellent and flawless. They came in a timely manner and had a smile on their faces! A++ Great job Ashley Furniture in Salem Nh

Great customer service and attention to details! Gamal is very knowledgeable and knows about quality products!

I purchased a set of two couches in May 2022 and have received only one as of end of October. I have called the store multiple times. The store manager, Matt Heighes, has argued with me over the phone and has been aggressive with me about my situation. The store office manager, Paula, has been impatient, rude and has hung up on me after I requested several times in different occasions that the couch be delivered. I will sue the store, the manager and the office manager to get the couch, for damages and for the emotional distress they have caused me and my wife.

This is a dying store! Managers are very unprofessional, didn’t look me in the eye and didn’t want to shake my hand and they talk bad about customers who don’t buy, both managers especially Steve was bad

Gamal kotb, he was very helpful today If you need anything just ask for him he will help you with everything.

Ordered from Ashley’s and received bedroom set all broken. Waited over 4 months and they brought it all damaged. Now upper management say I have to wait another 3 weeks.. what a horrible experience. I recommend Bobs or anywhere else . NOT SALEM.. I wish I could give them a negative star.

Worst service ever (not salesperson) . Front desk and management talk to clients like trash and don’t help resolve issues. I want to warn people DONT do business with Ashley’s Salem NH. That’s all.

Horrible. Waited 4 months for furniture. After 4 months furniture came damaged . Now I have to wait again .. I highly recommend Bobs way better than Ashley’s . What a joke . No attempt for compensation no nothing.. they just lost my business . HORRIBLE

Paul smart was great to work with Extremely patient an non pushy Very knowledgeable If you go there ask for him

We had ordered a sofa from Bob’s Discount furniture in July and it kept getting delayed. Due with twins very soon and we were getting desperate to get a couch and recliner chair for their arrival. Candace went out of her way to check the warehouse inventory so we could get a couch right away. So grateful for her help and thoughtfulness! Thank you

The Manager of this store 14 Kelly Road Salem NH 03079 named Matt is the worst when it comes to customer service. He is not trained to work with customers and hates his job. I do not recommend this store because of Matt's poor customer service.

Great Service! It took me a while to decide what I wanted but they were very patient with me!

I wish I could give this place zero stars. Originally I gave a great review of my in store experience, my experience QUICKLY changed once I left the store and gave them my money. I received an item missing several pieces and it has been a battle for weeks and weeks just to get the product I paid for. PLEASE BEWARE - once they have your money they DO NOT CARE about their customers any longer. They have no pride in the quality they put out, and if you have any sort of issue post purchase, GOOD LUCK reaching any sort of resolution. Management is an absolute joke, unprofessional, ignorant and not there to help the customer. They will lie and promise resolution and never deliver. Shop elsewhere with a company who will value your business as this place certainly will not. Read the other reviews yourself, don’t take the chance, this place is a disgrace. I wish I knew just how terrible this place was. They will never see a dollar from me again.

Super friendly and very helpful!

I paid Ashley furniture 109.00 to deliver my kitchen set, the chairs were already assembled but they had to put the table together, after they left I noticed they left all these heavy staples hanging straight down under most of the table. I am far from young and had to get my pliers and lay under the table and pull them all out so my cat and guests would not get hurt. This delivery was called the white glove treatment.

I would not recommend purchasing from Ashley to anyone. Customer service is not professional, and treat their customers poorly, as if we were not paying for the items... I've been waiting now for over 8 months for a delivery, and when I asked to speak to the lady that was "helping me", all of a sudden, "she doesn't work there." Please keep in mind that I had spoken to her the day before when they told me that. I tried to be polite and understanding, but everything has a limit. Never again buying anything from here. Very unprofessional.

Poor Quality Furniture. Spend the extra thousand somewhere else. Pieces came damaged 3 weeks ago, still nothing from customer service. When I call the store they say they cannot help"I just sit at the desk" was an actual quote from whoever picked up the phone. Do not be fooled by the rating, most of the 5 star ratings have no explanation, definitely friends/fake accounts, or people who are absolutely clueless. Ashley has gone downhill. Imagine going to a car dealership buying a car, and it gets delivered damaged and nothing is done. This is what happened to me and many others. No response from store management, hence why they manage an Ashley furniture store. I paid full price for new damaged furniture. You are better off going to goodwill cause at least then you get what you pay for.

We buy all our furniture from Jordans. We should have continued to do so but we liked an Ashley bedroom set and weren't thrilled about any at Jordans. Bad sales process. Incorrect delivery estimate. Terrible expierience during the delivery of the furniture. Damaged furniture. No response to damage furniture claim after 9 days(and counting). After sending Ashley pictures they requested of the damage the same day we received their request, they resent the original email asking for pictures 8 days later with no acknowledgment of the pictures already sent. Called the store and they can't help, "different department". Read the reviews and understand this is the type of place that doesn't try to improve their service. Once you swipe your card they do not care. This may sound crazy to some but spend the extra money at Jordans and buy something you might not like as much. In the end you will thank me. Take note how all the negative reviews have ZERO responses from management. This is because they do not care, are lazy, and lack customer service skills which should be the foundation of any retail environment. "That place and other locations are the laughing stock of the industry." - Jordan's Employee UPDATE: Still no response, no call from store manager. No resolution. No Money back. Thanks Ashley! UPDATE: 8/25/22 Still the worst service ever. SHOP ELSEWHERE. UPDATE: 9/21/22 Received my replacement dresser because in the first delivery the dresser was brough with damage. Guess what? This one is damaged also and the mirror on the dresser is badly tilted. DO NOT SHOP AT THIS STORE OR ANY ASHLEY. EMPLOYEES AND THEIR PARTNER ARE JUST LIKE THE FURNITURE. TRASH.

Hopefully nothing goes wrong because there customer service is horrendous. I had an agreement it was written on my invoice to have my old mattress taken away. They delivered the new one and the delivery guys said they had no info about that and they left. After about 8-10 calls they said they would be picking it up and they never showed. I have purchased a few things from this Co. before. This will be my last time.

Been 7 months and still waiting on furniture. Employees continuously give us wrong ETA. Don’t waste your money here. You will literally NEVER receive your furniture.

Horrible experience with Ashley furniture. Figured this store would be better than Bobs but I thought wrong. Let me start by saying this the employees treat you like a king or queen once you enter the store in an attempt to make you spend a fortune. Once the fortune is spent good luck in receiving your product or let alone the right product. Slept on an air mattress for 2 weeks because Ashley furniture dropped the ball and my back is killing me now 😫 they should pay for my chiropractor appointments 😒. The manager doesn't seem to know anything and doesn't keep his word he should look up the word integrity and live by that definition. The customer service employees are mostly miserable when you call 📞 and they treat you like you haven't spent a dime there but in reality I brought the brinks truck for my purchase so show me some respect. In the end i will never buy from them because their service is horrible and they do not keep their word. Ps Jordans furniture is better

Gamal assisted me and my fiance at Ashley in Salem and it was the best experience we’ve had buying furniture. He really helped us to figure out what we needed and what colors might look best. He spent a lot of time with us to make sure we were confident about our purchase. His whole team was great, as they all assisted us in some capacity, even though it was past closing time. We’re looking forward to purchasing more furniture from this location in the near future!

Purchased mattress at reasonable price

I don't general review places like this and we have purchased items at this Ashley previously. This review has nothing to do with the sales people or products. It has to do with the fact that this location has a new owner and we had a credit so the plan for the visit was to use the credit. Well, guess what...the new owner is not honoring any prior credits and the store is saying the system has been cleaned up so no previous credits show. Again, people working there are very nice but we will certainly not shop there again.

Never ever again!! Purchased furniture Feb 2021 ans still haven’t received it. Was told to just cancel if I wasn’t happy!

Gamal was very sincere in welcoming us, understanding our needs and giving us the best deal. Thanks again Gamal.

Gamal is an excellent sales associate and answered all our questions. He understood what we needed and led us to many exciting options. I would recommend Ashley's Furniture.

Worst experience ever. Ordered sofa and two chairs 9 months ago. They still have no idea when or if it will ever show up. They have a poor relationship with their suppliers and zero visibility into order processing and delivery. Take your business else.

Terrible customer service. It’s been a month of me trying to contact someone to figure out when my couch will get delivered as it has been delayed 4 weeks. No one answers my calls or emails - do not do business with them.

Horrible place waited 5 months for my bedroom set to just get canceled randomly was suppose to be 3 to 4 weeks.

Brought 3 recliners . Help was good . Nice people

Was with a relative and the salesman was awesome, he knew his stuff for sure

My overall experience was awesome .y salesman was super knowledgeable and very helpful with my understanding mind. Go see Gamal he is absolutely amazing.

My boyfriend and I went to Ashley furniture Sunday to buy a new living room set, Gamal was our sales associate, he was very helpful, and honest about the timeframe as to when our new furniture would be in, he made this a very pleasant experience for us!

My husband and I shopped at the Salem, NH store today. We came in to look at mattresses. One of Your sales associates Gamal Kotb helped us. He was very knowledgeable and took his time to answer all questions we had and never once made us feel pressured to buy anything. He helped us find a mattress that we feel very comfortable with. We will be coming back to look at bedroom sets and a living room set soon and hope Gamal will be there to assist us again! We were very happy with our experience at Ashley Furniture😊

Disliked it

My expierence with Emily was amazing. She was able to help me find exactly what I was looking for. Her knowledge of the furniture, pricing, and durability is awesome! She was very friendly, attentive, and always there to answer any questions I had! That you Ashley home store can’t wait to complete my look with this piece!

A superb experience. Good salespeople (shout-out to Carol), never pushy but you don't feel left out. Big selection of furniture, specially couches, beds, dining tables... Reasonable prices and discounted options. Very recommended if you are from MASS.

Thanks to Carol for helping us design or living room and kitchen furniture. She took time to help us coordinate our colors, Making sure everything will go perfect together.Can’t wait to see it all put together.

Carol was amazing! She was very knowledgeable and made the purchase easy and smooth.

I love Ashley’s. Great looking furniture. Customer service excellent. Will def recommend for all furniture needs!

Horrible experience Try Bobs Furniture instead, just a 1/2 mile north on rt 28. Bobs is an American Patriot Company! Great Customer Service.and Freedom

Poor customer service. The salesman promised a delivery date which was 8 weeks out. And when I called 5 days after the promised date to check why I haven’t got it, they are giving another date which is one month further. And when I ask why I wasn’t even notified, the customer service representative was really rude. At this stage I have waited for 8 weeks and I have no other option. But this is the last ever time I am going to this store all because of the poor customer service and rude response of the associate.

We bought a nice lift top coffee table. They have a great selection of fine furniture at reasonable prices. The gentleman who assisted us (Gamal) was very nice and very helpful!!

Our sales associate Emily was very friendly and helpful and got us in and out quickly!

Worst experience ever!!!They will never deliver to you what your purchased,lies and lies.Purchased from them more than 7 months and now till the end of December, they didn't deliver to us what we bought.Every time,on delivery date,they called saying one of the items is damaged.Will never buy from this store,they are so bad.I advise everyone to never buy from them.They gave you the worst experience ever.So disappointed. If I could,i would give them __zero star.

It was OK but not much of a selection of what's on the website