Ashley Store Salem, NH
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Salem, NH represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Salem, NH is committed to being your trusted partner and style leader for the home. This commitment has made Ashley The Largest Furniture Store Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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I had a very disappointing, frustrating, and stressful experience with Ashley Furniture and would not recommend them. First, I purchased a bedroom set that included a dresser with a mirror, but on the day of delivery, the dresser arrived without the mirror. No explanation or solution was provided at the time. I also bought a few bar stools, and when they arrived, the leather was damaged all over. When I contacted the seller, he was unhelpful and acted like it wasn’t his problem, directing me to call customer service instead. Unfortunately, customer service wasn’t helpful either, and they told me to go back to the store. I ended up returning to the store with the damaged bar stools and explained the entire situation. After much back and forth, they finally agreed to refund what I paid since they didn’t have any replacements in stock. The overall experience was stressful, and the lack of accountability and poor customer service made it clear that Ashley Furniture doesn’t prioritize its customers. I will not be shopping here again.
John was excellent. Clearly explained all of our options and the pricing. Would absolutely work with him again.
We bought a reclining rocking chair tonight and we can’t wait for it to come in in a couple days! The staff were all so friendly especially our sales man PJ who went above and beyond to help us find what we were looking for. Thank you PJ for your help tonight! Dan + Corinne
PJ was Phenomenal. Made everything easy and explained the process in a way that was easy to understand. Excellent service!
Ricardo and Paula were very helpful and even though we made it way more complicated than it needed to be they were very patient. They get 5 stars from us!
Ricardo was very helpful during our visit to our local Ashley’s. Quick, easy, and friendly service.
Gamal was an outstanding representative. His extensive knowledge, honesty, and dedication to customer satisfaction made our shopping experience seamless. He provided valuable insights into quality and helped us find the best deals without compromising on quality/craftsmanship. He speaks Spanish, Arabic, English, and French, and is able to effortlessly connect with customers. With years of experience and a professional, friendly demeanor, he is a true asset to Ashley’s and anyone seeking furniture as well as excellent service. Whenever my fiancé and I or any of our friends and family have a furniture need, Gamal is the first choice!!
John the salesman at Ashley’s was incredible! Extremely patient, resourceful and most of all, not a pushy salesman at all. Very pleased with my new Game Plan sofa set, thank you again John and Ashley’s!
We worked with John and would gladly work with him again! We were looking for a couch and he not only knew materials that matched our expectations but also gave us many options. We will definitely come back again!
Leith and Riccardo were really great. Found the right couch for me and my family and made the financing work in my budget. Thank you!
Leith was excellent!
Product was delivered damaged.
I called to inquire about mattresses. I spoke with the nicest young man named, Leith. He gave me all the information I needed. I appreciated his kindness, it was refreshing to receive such nice customer service!
Canal helped me a few years ago with my platform bed, and my couch. He was very professional and always shows me exactly what I’m looking for and I am particular. The furniture is always great quality.
PJ and manager Jeff were very helpful!! Store was clean and well organized!! PJ made sure we knew the layout of the store and any sale promotions!!!
(Translated by Google) Excellent customer orientation. The service received by Gamal was extraordinary. (Original) Excelente orientación al cliente. El servicio recibido por Gamal fue extraordinario.
Leith was super helpful with my couch shopping experience, answered all my questions and I ended up with a smokin’ deal! Thank you!!
I bought several pieces of furniture and a mattress today. I’m happy I went in to see the quality of the furniture, everything was very solid. I received excellent service and guidance from Gamal, he was very informative and helpful. If I need something additional I will go back to see Gamal at Ashley in Salem, NH. I will update when my furniture arrives.
Very helpful! Thank you Leith Sukkar you were amazing!!
The service was great John Pray was amazing and everyone was friendly, store was also spotless it’s not my first purchase from Ashley’s and won’t be my last
Leith was super helpful with picking out our new couch. We had just left bobs furniture not finding exactly what we wanted. We described the color we wanted and told him we wanted leather. A few minutes later he found us the perfect couches. Our couches were just delivered yesterday and we couldn’t be happier with our purchase. Thanks again Leith!
Was so excited about the purchase of a great new mattress and adjustable base about a month ago. Initial service in-store was fantastic and the delivery was scheduled promptly. Unfortunately, the delivery came with a missing component. Over a month has passed and after 12+ hours of phone calls and several scheduled deliveries (only to be cancelled last minute on their end), we are STILL waiting for a delivery date. We have been offered zero compensation, including that for delivery fees, and now have a $3000 mattress/adjustable base combo we are expected to begin payments on, when we still do not have the item in our possession. May I add that our household has taken now two days off of work to accommodate delivery scheduling, then to have the delivery cancelled with no notice after hours of waiting around. I really wanted to share about a great experience here but we are shocked and disappointed with this purchase. Looking forward to a solution, hopefully soon.
The best! Went in for a recliner for my mom, in 5 minutes she picked the perfect recliner.
PJ was very engaging and not at all pushy or intrusive while we shopped for furniture. He made sure he was available to answer any questions but gave us space to continue to browse. He was knowledgeable of all the options and offered helpful suggestions.
Poor service...had to return a mattress after 30 days .purchased a new one and they charged to take away the old..not happy with this company ! This was for my Elderly Mother..BBB will hear about this a long with social media...now we are being told They don't know where this expensive mattress is !!!!It's been 3 weeks for the Best mattress
Our sales representative was helpful, kind and patient while we browsed the store. When we decided to purchase a dining room set that we viewed in the store, he walked us through the process efficiently. We couldn't be happier with our new furniture.
Gamal was our salesman. He was kind, informative, and very knowledgeable. He showed us many options for sofas. He was personable and made our purchase beyond easy. The manager Obie was also professional & kind. Definitely 5 star customer service all around.
Overall great experience at Ashley. Our sales person, Marwan was attentive without being assertive. Knew the products & took the time to map out the sectional to get us accurate sizing which was important to us. Would recommend shopping at the Salem, NH store & make sure to ask for Marwan.
We went in to look for new mattresses for my boys. Leith Sukkar was assigned to help us. He was very patient while my kids were testing every single mattress in the showroom. Leith also was helpful in explaining the specs of each mattress. After my kids made their choices, Leith explained the finance plans available to us. Great customer service and we recommend Ashley Store in Salem NH.
Gamal was very helpful, knowledgeable, and nice! The store was clean and nicely laid out. Highly recommend going here.
PJ was very nice and helpful while buying a couch. He took the time to explain everything and got us the best deal. You can tell he cares.
Pj was good great helpful
Leith was really awesome.. he help us a lot to choose our bedroom set and living room set. Very satisfied with his customer service.
Leith was grest with customer service he was awesome with the customer interaction I’m very appreciative
Service is amazing!! PJ is absolutely wonderful, always a pleasure shopping here.
PJ was excellent. Helped us with every step and explained all of our options simply. Highly recommend!
I recommend this store, the seller's (Lieht) attention was very good and helped me a lot with my purchase. I recommend it 100%
I went to Ashley’s knowing what I wanted but as soon as I walked in, Gamal was there and asked me if I needed any help. He helped me with what I needed in order for them to continue with the process. Super helpful.
The sales rep was excellent. I am only sorry that the furniture that was selected could not get up my stairs. Otherwise I have no complaint.
PJ is the man! so helpful, patient and answered all my questions. Go see him for all your furniture needs.
My mom finally purchased furniture we need: two beds, two mattresses, and a sofa, loveseat and armchair. Thank you to Leith who was helpful, engaging, patient, and understanding. There were four of us who visited the Salem store and we loved connecting with Leith over the similar cultural family backgrounds we share!
We’ve bought several items from this location – John is the man! When you go in, make sure to ask for him by name and you’ll be served by his cheery disposition and his can-do attitude. His choice of color is exquisite, and he is one to always give keen recommendations, not necessarily regarding furniture, but his furniture ones are good as well! In all seriousness – please consider going to the store and working with John as he makes furniture buying significantly less stressful. 5/5
(Translated by Google) The man who served us, Gamal, was very very good. (Original) El señor que nos atendió Gamal fue muy muy buenas sus atenciones
Great service Ricardo
My husband and I had a great experience at Ashley Home Store in Salem, NH, thanks to John Pray! From the moment I walked in, John provided exceptional customer service. He was knowledgeable, patient, and genuinely interested in helping us find the perfect furniture for our home. John made the entire process smooth and stress-free, offering helpful suggestions without being pushy. His professionalism and dedication to ensuring our satisfaction went above and beyond our expectations!
Leith S. was easy to work with and laid back in approach which is preferred. Answered any and all questions with accurate information. Delivery and scheduling were easy. From confirmation to delivery window everything went as discussed. We received our couch yesterday and are happy so far.
I walked in to the store just to view and ask questions about bedding. I was fortunate to be assisted by Ricardo Heredia, a very pleasant and informative agent who provided me with all the information that I needed. Thank you, Ricardo!
Loved the service! Gamal and Obie were awesome.
Gamal was absolutely fantastic. I knew what we were looking for from a sectional as we have a very exuberant golden retriever and he took us directly to what we needed. No, It wasn’t the most expensive sectional. It was the perfect fit for our needs. There was no upselling involved. We went in and out within 20 minutes. Very pleased with the service!
Marwhan was really nice and attentive he help us all the way and answer any questions we had. Thank you!!
Decent selection and reasonable prices. Hopefully the delivery will go well too
The sales person gave us space to look around and make our decisions, but was there if we had questions. He was very thorough and the merchandise quality was good.
We had a great salesman that stayed close to us but didn't get too close. Thank you John for taking good care of us!
Very good customer service the gentleman who took care of me and my husband was very kind I don’t have my articles yet still waiting I been customer for years now and I recommend this furniture
Very satisfied with my experience today at Ashley’s. Gamal, my sales consultant, did an excellent job with answering my questions, getting my order ready as I shopped. by the time I finished picking out my items, the paperwork was ready to be reviewed and best of all gave me a nice discount.
I was completely impressed with Marian Shahin professionalism and customer service please give him a raise highly recommend this business. Thank you
Gamal Kotb helped us and he was great! We have always come to Ashley's because of the quality of furniture and customer service. Gamal was helpful and gave us a great deal!
This was a perfect experience. Leith was so knowledgeable and helpful. I went there just to browse and bought a room full of furniture. Thanks Leith
When I walked into Ashley Furniture in Salem NH, ia sales representative named Leith Sukkar helped me find the right dinning room set. He answered every question I had and responded to every text message in a timely matter. He really went above and beyond! I would definitely go back and work with him for any other furniture purchase!!
Leith our salesman was fantastic and very knowledgeable and very courteous
I am writing to express my deep dissatisfaction with the level of customer service I have received from Ashley’s Furniture. Despite multiple attempts starting in June of 2023 to resolve an issue related to my purchase, I have encountered numerous problems that have yet to be addressed satisfactorily. 1. Poor Customer Service: I have repeatedly reached out to your customer service team regarding my furniture warranty, but no one has returned my calls or emails. This lack of communication is unacceptable and has caused significant frustration and inconvenience. 2. Warranty Problems: There has been a significant issue with the warranty that was supposed to cover the furniture I purchased. When I attempted to utilize the warranty, I was given conflicting information and denied the coverage that was clearly outlined at the time of purchase. This has left me feeling deceived and disappointed with your company. I would not recommend Ashley’s Furniture.
We had purchased the 5 year protection plan on our first purchase. About 6 months ago we had made a claim and Ashley delivered. We received a full credit and returned to make an additional purchase along with the replacement. Working with Ricardo Heredia was effortless as well as pleasant. He answered all our questions, made some great suggestions and helped us with the warranty credit. This is my 3rd purchase from Ashley and we will not shop anywhere else. Customer service along with pricing makes a great experience. Highly Recommend Ashly as well as Ricardo!!!
Ricardo was super helpful in assisting with our purchase.
Ricardo was very helpful, no pressure.
My wife and I recently visited the Salem NH store for a new bed and living room set. Our salesperson Gamal could not have been more helpful. He is a true professional in his field and we highly recommend him! Also thanks to Paula in the office! A great experience worthy of more than 5 stars!
Our experience at Ashley’s was great and so was our consultant Ricardo Heredia. Easy process and answered all of our questions.
Ricardo was very helpful with answering all of our questions and helping us find the right couch for our home. He was also very thorough when explaining the protections plan and the final pricing. We would recommend this location and make future purchases here!
Today we walked in looking for a new dinning table set and was greeted by Ricardo. Extremely nice worker and made us comfortable with having time choosing a table and agreeing to a price. He answered all of our questions and we left very happy on your purchase today. A 10/10 experience at Ashley Homestore. Thank you!
(Translated by Google) I recommend Ashley Salem, NH 100%. I went with the idea that I might not find what I was really looking for or that it wouldn't fit my budget and Mr. Gamal Kotb offered me service and attention beyond what was expected, he makes the difference with his unique and personalized attention . In the end I not only left with what I was looking for but I also took advantage of other pending things. Go and you won't regret it!! ****************** I recommend 100% Ashley Salem, NH I went with the idea that perhaps I would not find what I was really looking for or it would not fit my budget and Mr. Gamal Kotb offered me service and attention beyond what was expected, he makes the difference with his unique and personalized attention. In the end, I not only came out with what I was looking for but also took advantage of other pending things. You will not regret visiting it. (Original) I recommend Ashley Salem, NH 100%. I went with the idea that I might not find what I was really looking for or that it wouldn't fit my budget and Mr. Gamal Kotb offered me service and attention beyond what was expected, he makes the difference with his unique and personalized attention. In the end I not only left with what I was looking for but I also took advantage of other pending things. Go and you won't regret it!! ****************** Recomiendo 100% Ashley Salem, NH Fui con la idea que quizás no encontraría lo que realmente buscaba o no se ajustaria a mi presupuesto y el Sr. Gamal Kotb me ofrecio un servicio y atenciones mas alla de lo esperado, el hace la diferencia con su atencion unica y personalizada. Al final no solo sali con lo que buscaba sino que aproveche otras cosas pendientes. No se arrepentirán de visitarlo.
Gamal was incredibly helpful throughout our couch shopping experience. He provided valuable information and guided us toward the perfect choice without being pushy. After visiting two other furniture stores, Gamal's approach stood out—he encouraged us to think outside the box and consider options we hadn't initially thought of. We're thrilled with our purchase, and his assistance made all the difference.
(Translated by Google) Many thanks to Gamal for helping me find the best option for me, I found just what I needed! (Original) Muchas gracias a Gamal por ayudarme a encontrar la mejor opción para mi, encontré justo lo que necesitaba!
(Translated by Google) Thank you Gamal for your excellent service. I'll be back soon (Original) Gracias Gamal por su excelente servcio. Vuelvo pronto
We have never been to an Ashley’s furniture and we were pleasantly surprised by the quality and knowledgeable staff ! We ended up buying a floor sample that was exactly what we wanted . Gamal was very helpful and professional. Overall very happy wit our purchase. We will pickup on Wednesday with our own vehicle
Gamal was very helpful with all of our furniture needs
PJ was great and helped get the best price for our recliner!
One stop shop advice… ask for Gamal! Not only did he take the time to understand our homes needs, what we were looking for, what sectionals we’d love, he did this effortlessly and in such a timely manner. What had been a stressful moment shopping for furniture at other stores, shopping at Ashley’s was an easy selection with Gamal’s help!
Gamal was the absolute best. He got to know us and our preferences with the mattress and even educated us on the importance of a quality mattress! I would recommend anyone coming to the Salem NH location to find Gamal and get his expertise!
Leith was great! Very attentive great service :)
PJ was very knowledgeable and friendly. He made it a great experience.
(Translated by Google) Excellent services, a great seller! 😃 (Original) Excelente servicios, un vendedor genial! 😃
From the first time I entered the showroom last week, I told salesman Leith Sukkar exactly what color, what fabric and what size sofa sectional I wanted... and I made it clear I didn't want the extended warranty... But he pushed and pushed a different color, a different fabric and a bigger size sofa section... AND he kept pushing the extended warranty. He even guaranteed me that our cats "wouldn't even be interested in scratching the fabric" which he recommended. I was so angry at his attempts to manipulate the sale I called the sales manager to say I would never step foot in their store again. I drove down the street to Jordan's Furniture and they were amazing. They didn't frustrate me, push me, or make me angry one bit.
Pj was a huge help! Our online order had been unexplainably cancelled, so he helped us place a new order in-store and ensured that the price matched the online price. He made the process painless!
Awsum experience at Ashley furniture in Salem nh. Our sales representative Leith S. was very sincere, knowledgeable, pleasant. Helped us with everything we needed, and provided us all the time we needed as well answered all our questions with politeness and patience. Very great customer service from all.
Just purchased a living room set at the Salem New Hampshire store. John and Leith were extremely knowledgeable and helpful!
Thank you, thank you and thank you Ricardo, Marwan and Paula at the help desk in Salem, MA store for your tremendous patience and assistance with all our inquiries.
PJ was great!!!
(Translated by Google) Gamal Kotb was very helpful to us, he helped us. Thank you very much for your quality in work (great job Gamal) (Original) Gamal Kotb alikua wa msaada sana kwetu alitusaidia .asante sana kwa ubora wako katika kazi(great Job Gamal)
Excellent customer service from Leith and his manager, I recommend them.
We had a great experience in the Ashley in Salem, NH. Ricardo was professional and friendly. He showed us exactly what we came in looking for and assisted us with setting up delivery. We will definitely be back!!
Great experience, professional service from Ricardo in the Salem, NH store.
Very helpful staff, Ricardo was awesome!
Leith Sukkar , polite and professional, understanding what I was looking for , very helpful, thank u
(Translated by Google) Gamal was very helpful to us. (Original) Gamal fue de mucha ayuda para nosotras
I had great time selecting my furniture for my new home and Marwan was a wonderful person to help me in this process. He was kind, approachable, friendly, and funny.
Ricardo was super nice and helpful for my first time buying a couch! I will certainly be back next time I need some furniture!
We had a very good experience at the Salem NH store. I liked the layout of the place. It didn't feel like a rabbits warren like other stores. Ricardo helped us find what we were looking for. He was professional, personable and there was no hard sell pressure.The prices were great as well. Two thumbs up.
(Translated by Google) Ricardo Heredia, very good service, thank you (Original) Ricardo Heredia, muy buen servicio, gracias
I came in with my family to find something new for our living room and Leith was exceptional. Incredible patience and did his best to find something I liked. The store has a good variety of selections and is very well organized and displayed.
Marwan Shahir excelente service, professional he takes his time to make sure you get the service that you need.
We recently purchased a sofa from Marwan, and we couldn't be happier with the experience. Marwan provided exceptional service, offering detailed explanations and helping us find the perfect sofa that met all our needs. His warm and friendly approach made the entire process enjoyable. We are extremely grateful for his assistance and will definitely seek him out for our future furniture purchases. Highly recommend Marwan to anyone looking for great service and quality furniture!
Ricardo was very kind and supportive. He handled our purchase perfectly.
I have had the best experience shopping at Ashley furniture store. Leith is great. He is so helpful & he made my shopping experience a great one! Definitely coming back to the store 😀
Ricardo was very helpful, and knowledgeable and i got a beautiful living room set!
Leith was amazing. He helped me find what I was looking for. Leith went above and beyond my expectations. Leith is excellent 😊
Leith was extremely helpful when I was shopping for a sectional. I had very specific measurements and he was very patient with showing me all of the options that would meet the needs of the space.
Came to look for some furniture ideas, was greeted by John Pray. He was very nice, very helpful but also gave us our space to make our own decisions. We felt no pressure during the process of making our purchase and will definitely be returning for a sleeper sofa!
(Translated by Google) Thank you, Gamal Kotb, for your help and professionalism. I recommend with confidence. Thank you, Gamal Kotb for your professionalism and help to choose our new Entertainment with fireplace. I highly recommend, 5 starts. (Original) Multumesc, Gamal Kotb, pentru ajutor si pentru profenalism. Recomand cu incredere. Thank you, Gamal Kotb for your profenalism and help to choose our new Entertainment with fireplace. I highly recommend, 5 starts.
Great assistance from Ricardo. Thank you Ashley store - you always give a good experience. Ricardo greeted me at the door and was very helpful in making my purchase. He guided me through the store and shared insight on the furniture pieces I was interested in. This was an enjoyable and straightforward purchase! Thank you Ricardo
(Translated by Google) He treated me very well and treated me well with Mr. Gamal Kotb. (Original) Muy bien me atendio trata lajente bien con señor Gamal Kotb.
My sales associate Ricardo was fantastic as was the sales manager who assisted him. The furniture arrived and it’s perfect.
Very friendly and helpful staff. Great selection and a price match with online prices. Very happy.
Marwan Shahin was my sales associate. He offered expertise and was very helpful in our purchase of a queen sized bed and a new mattress. He was quick to get the paperwork ready and finalize our transaction. Amazing experience!
His name is marwan shahin very nice very helpful person im will be happy when get my furniture, delivery and customer service :)
Ricardo Heredia was a great help! Straight to the point and knew exactly what I needed. Go to him for help
Buying the couch was an easy process. It was after they got my money when the issues started. My couch was delivered and the delivery men rushed as fast as they could to get the couch in and assembled (which is a service you pay extra for). They screwed the legs to my ottoman on crooked and they ripped the material on my couch coming through the door by pushing it through the doorway. When I called customer care they said it would take a week to receive a call back (which it did). The gentleman said he had to call the warehouse and put me on hold. When he came back he told me no one answered so they would call me back in 72 hours. This was on a Friday. I did not receive a call back until the following Thursday. To which the gentle said he had to call the warehouse and told me they did not answer and someone would call me back in 72 hours. I told him I was already told this. He said he would escalate my issue. No one called me back so I called them the following Tuesday. I was told the warehouse was already closed for the day. It has now been 3 weeks and for some reason the warehouse is always closed or they do not answer. They took my $3,000 but can’t resolve getting me a replacement for their sloppy work. This is beyond unacceptable at this point. I will never purchase from this establishment again. I now have to wait another “72 hours” to hear from someone. Let’s see if a bad review gets someone’s attention. This is the poorest customer service I have ever encountered.
(Translated by Google) Mr. Gamaliel Korb is the best seller and kind, thank you very much (Original) Es el mejor vendedor y amable es el señor Gamaliel Korb muchas gracias
(Translated by Google) I had the best deal today at the Kelly store. From Mr. Gamal. For me personally he is the best. Plus Cameron's attention. I am very happy and because of his treatment and professional performance I will return (Original) El mejor trato lo tuve hoy en la tienda kelly. Del señor Gamal .para mi en lo personal es el mejor .más la atención de Cameron.estoy muy feliz y por su trato y desempeño profesional volveré
Ricardo thanks for help me you are the best
Looking at Furniture for our new apartment. As we walked in a gentleman named Leith approached us and asked if we needed help. As it’s our first time at Ashley’s we said of course! He perfectly guided us around the Store and matched our needs and style. Even introduced me to the most relaxing mattress. Leith was very knowledgeable of the store, and gave us new ideas for our place. We will be back for Leith.
Leith Sukkar was very helpful , he help me make a fast and easy decision. Very satisfied
PJ was absolutely phenomenal. The perfect blend of providing help and providing space to confidently, and happily, make a decision.
PJ was an excellent sales person in every way.
PJ provided us with an exceptional customer service. From the moment we arrived he was very friendly and eager to assist. Overall we left satisfied.
John was excellent to work with! Super personable and he answered any questions I had. The furniture was good quality for the price point as well!
Gamal and Obie were an excellent team. Thank you so much for your help.
We were really happy with the service that PJ provided us. He was friendly, knowledgeable and honest. He helped us find the best option for our needs.
I shopped at Ashley’s in Salem, NH and Pj was extremely helpful. He let me shop without feeling pressured and had all the answers to my questions.
(Translated by Google) Mr. Gamal is very attentive and very wise and intelligent, I hope you see him THANK YOU!!! (Original) Es muy atento y muy sabio e inteligente el señor Gamal espero lo visten GRACIAS!!!
(Translated by Google) I have been visiting this place for 3 years and I receive excellent service from Mr. Gamal kotb, very professional, thank you for your services. (Original) Visito este lugar por 3 años y recibo un servicio excelente del señor Gamal kotb ,muy profesional, gracias por sus servicios.
I recently had the pleasure of working with P.J, and I couldn't be happier with the experience. P.Jwas incredibly knowledgeable about all the products and took the time to understand my needs and preferences. He provided excellent recommendations and made sure I was well-informed about each piece. His friendly and professional demeanor made the entire shopping process enjoyable and stress-free. Thanks to p.J, I found the perfect furniture for my home. Highly recommend.
Ricardo was very hepful and knowledgeable and walked us through the complete process.
PJ helped my family and I purchase a couch and he went above and beyond to help us. Next time we buy furniture, we will definitely ask for him - he was great! Very personable and informative as well.
(Translated by Google) Gamal.. thank you for your excellent work, very kind, honest, respectful, seeks the best option for the client, is a perfect seller, thank you (Original) Gamal.. gracias por su excelente trabajo muy amable, honesto, respetuoso busca la mejor opción para el cliente es perfecto vendedor gracias
(Translated by Google) Excellent service, Mr. GAMAL KOTB, very attentive and friendly. (Original) Excelente servicio el señor GAMAL KOTB muy atento y amigable
This places is amazing thank you so much PJ you the best
(Translated by Google) Thank you for your help in finding what we needed very friendly and patient very excellent service Gamal kotb. (Original) Gracias por su ayuda para encontrar lo que necesitábamos muy amable y paciente muy excelente servicio Gamal kotb.
My experience at Ashley’s was phenomenal. The associate named PJ was friendly, humorous and very kind. He gave me and my family the space to walk around, while also being super informative when we needed any assistance. We were able to buy the couch we wanted in such a short time, the process was really smooth and easy. I would highly recommend seeing PJ for any help. Paula, the manager, was also kind and helpful with the questions I had. Overall.. great store, amazing people and lovely products. Thank you Ashley’s, Brian H.
The best sales person is Gamal Kotb.
Pj was awesome! Great service and was friendly. Great man!!!
Awesome service, very professional. Gamal did a awesome job accommodating my budget to what I needed and also loved what I have chosen.
SO HAPPY with Ashley Furniture! 5 star service from the moment we walked into the showroom to the delivery of our new couch. My husband and I went to Ashley as a last minute choice since we were in need of a new couch. Gamal Kotb in Salem, NH had to be one of the most knowledgeable, friendly, and confident sales associate I’ve interacted with. We have a weird apartment set up (narrow hallway, small space, etc.) but he knew exactly what we needed. We drew out diagrams, he took apart the showroom sectional to show me exactly how it will be delivered - I could go on! All the questions we had he answered without hesitation and after being at other furniture stores, it was refreshing to have someone who could help us. The couch arrived today and the delivery went smoothly! So happy we went with Ashley Furniture and will consider them again for future purchases. Thank you Gamal!
We recently had the pleasure of working with John Pray at Ashley's Furniture and couldn't be happier with the service he provided. From the moment we walked into the store, John was responsive and attentive to our needs. Not only was John professional and knowledgeable, but he was also incredibly personable. He made the entire shopping experience enjoyable and stress-free. His friendly demeanor and positive attitude truly set him apart from other sales associates. Thank you, John, for providing us with such a great shopping experience!
We had a very pleasant experience. Gamal poses an outstanding customer service skills. Will be back for sure.
This is the second time I came into Ashley’s over the years and had the pleasure of getting Gamal Kotb as a sales person. Not only he is an amazing person but knowable. Thank you sir I recommend him every time. :)
(Translated by Google) We worked with Gamal, he was incredible! Very pleasant and understanding of our vision! (Original) Trabalhamos com Gamal, ele foi incrível! Muito agradável e compreensivo com a nossa visão!
(Translated by Google) Gamal excellent service, I was delighted with the treatment, tremendous human being, very grateful for his service. (Original) Gamal excelente servicio quedé encantado con el trato tremendo ser humano muy agradecido por su servicio
Excellent service, friendly, knowledgeable.
Thank you Obie for your amazing customer service. You went above and beyond for me to make my experience with Ashley’s a positive one.
Gamal (Salem, NH) was very helpful, patient and knowledgeable. Made the process very easy.
Oddly organized, not a great selection unless you are seeking conventional and large pieces.
My Parents just bought a dining room set from Gabriel. He was excellent and very friendly.
Gamal was fantastic in the process of purchasing a couch set. Very straight forward and excellent assistance on financing. Explained everything clearly on the warranty and was able to get us the couches as fast as possible.
Amazing service! Gamal was very helpful and knowledgeable. He made our experience one of a kind! Thank you!
Went into the store looking to buy some end tables and possibly a dresser. We were followed around the store by John in the shadows staring at us at a distance sketching me out. We instantly walked out because I couldn’t shop in peace. Never shopping here again bunch of vultures in there I hate John and Ashley furniture
We worked with Gabriel at Ashley Furniture Salem NH I told him my budget for bedroom furniture and he worked with me and never tried to oversell anything. Excellent experience. Finally someone who listens!
Johnny was very helpful, attentive, enthusiastic and great when it came to finding our pull out bed couch and side tables. Johnny is a hard worker and we appreciated him! Thank you Johnny!
Gamal was very friendly and helpful, he answered all questions for all furniture pieces I had.
(Translated by Google) Gamal was excellent in helping us find everything! And we had a very pleasant time! :) (Original) Gamal fue excelente en ayudarnos para encontrar todo! Y pasamos un momento muy agradable! :)
Employee sent to help us wouldn't leave us alone even though we told her we were OK and just liking around and if we needed her with questions we would find her. She would walk away and come back minutes later multiple times. When we talked to her she had some rude comments.
Amazing service! We walked in and met Gamal. We explained what we wanted and he was able to find it immediately. We are mattress shopping. He listened to our needs and concerns. He stayed within our price range and found a mattress that had surprise bonus features. All writhing 2 minutes of walking into the store. Highly recommend. Thank you Gamal!!! We’ll be back to see you again!!!
Paula and Gamal were the absolute best helping us with our furniture needs. They were extremely supportive and professional feels like family was working with us.
Pj was very helpful, he was very patient as I was undecisive. He gave us space but was always on top of the game. He made my experience pleasant. Thank you PJ.
I stopped it to purchase a couch. PJ was super helpful, knowledgeable and friendly! I highly recommend!
Gamal was very knowledgeable about what was in the store and online. Great experience overall
Had a great experience at Ashleys Furniture in Salem, NH today, 2/19/24. My wife and I worked with Aaron, who provided the best service and worked on the best financing deal for us. Very happy!
Annette was so helpful and knowledgeable about the products! When she wasn’t sure about something, she always took the time to ask someone else to ensure we had the correct information. Highly recommend!
Gamal Kotb was great and made our experience easy and fun.
Good experience.. no one was hounded us and allowed us to shop until we needed someone
We worked with PJ Smart in Salem and he was great!! I love that we weren’t pressured or rushed into decisions like other furniture stores and we came back and got to customize our sectional layout. The process was easy and enjoyable!
We went to Ashley Furniture Homestore in search of a couch for our new place. Gamal was professional, helpful, and very courteous- he assisted us in viewing different layouts of our preferred style & placing the order! We will definitely be back in the future! Thank you, Gamal!
We went in to look at couches and Ricardo was excellent to work with. We left buying a couch and ottoman set
Ricardo was awesome.. patient, helpful! Got the perfect piece
I had Pjs help for buying a couch and he was GREAT. He did not rush the process and was very patient and helpful throughout it all
After visiting several furniture stores in Nashua, we decided to try Ashley Furniture in Salem NH and I’m so happy we did. From the moment we walked in the door, we were greeted by a friendly and welcoming man, Gamal Kotb, who listened to what we we wanted for furniture and spent time to compare prices for us, answered all of our questions honestly and was able to work with his team to give us the BEST prices for what we wanted compared to all the other furniture stores we had visited. I would highly recommend Ashley Furniture in Salem NH for their excellent customer service, friendly staff and beautiful furniture at fair prices!
Ricardo from the Salem NH store was super helpful and did his best to help answer all of our questions and meet all of our needs.
Pj, was amazing sales and was very helpful .
Ricardo was great at helping us find our new couch! He moved ottomans from each section to make sure we liked our purchase options and made sure to review all items multiple times to make sure we had everything in our order. Great experience and a quick/easy purchase.
I bought my last couch here forever ago, and it finally in need of replacement. Showroom is large an jam packed, but I didn't find a single piece that was of any interest. Salesman that greeted us was, I hate to say it, but a little creepy. Said he wouldn't harass, and he didn't, but I felt like I was being followed. I even made a game of it, like a Where's Waldo, when I moved to a different section of the floor. Ultimately absolutely nothing piqued my interest.
Mr. PJ was very helpful and great at assisting us in finding the perfect furniture for our new home. I would highly recommend him to assist anyone who goes to Ashley furniture In Salem NH. Great guy !
PJ was very welcoming from the moment we walked in. Any questions we had he gladly answered. He was extremely helpful and knowledgeable about the store inventory. If you come here please ask for PJ to assist you.
Awful that's all i can say bought a living room set leather power couch broke ,technician came after 4 months and calling couple times.orwered the wrong part then got credited after 13 months and just got a call that I have to use store credit of 1299.00 all at once before March or I will loose it . ARE YOU FRIGGIN KIDDING ME!!!!!! DO NOT BUY FROM THEM AWFUL CHEAP JUNK........
PJ was so helpful in helping me find a couch!
I had an exceptional experience with PJ at Ashley Furniture! From the moment I walked in, PJ took the time to explain everything in detail and made sure I understood all my options. Their product knowledge was impressive, and they were patient and friendly throughout the entire process. PJ went above and beyond to help me find the perfect furniture for my needs. I highly recommend asking for PJ when shopping at Ashley Furniture - they truly made my experience exceptional! 5 stars!"
Pj and Allen were amazing Great service fast.
Don’t ever buy your furniture from Ashley. Ordered mine in October and got my order in November damaged. And now when asking for a replacement they said it won’t come until the end of January which is crazy. They only treat you good before You pay. Now that they already have my money, they don’t want to deliver. If i could give 0 stars I would.
So many people work here but can’t even get acknowledgment when someone walks in nor can they ask for assistance. Useless staff!
Today while at Ashley’s on Kelly road salem NH; Pj was more than helpful while being patient with my undecided self and made sure I took my time while making up my mind. Thank you for your time and patience.
I purchased the 5 year furniture protection plan in May. I filed a claim in July, someone came to clean the cushion and only cleaned the top of the cushion. After cleaning, I noticed the stain had seeped through to the bottom of the cushion. I contacted the furniture protection company and advised of the issue and was told that the bottom of the cushion was not covered under the fabric protection warranty. Total scam in my opinion. Still trying to get issue resolved. Update just told it was not covered but they would provide me with the names of fabric cleaners at my expense. Buyer beware>>>>>>>>>>>>>>>>>>
We had a remarkable salesman, Lucas, who listened to what we were saying and unlike some salespeople asked us questions to find out exactly what we wanted to buy, not what he wanted to sell. A pleasure to see that and a credit to the store.
PJ was amazing … my husband and I bought a couch from him he was friendly, professional, and made the process simple and quick
Was great. Gave space while looking and very helpful answering financial questions
PJ was our salesman and was so fantastic. He was very easygoing, funny, insightful and patient. Definitely would go back to him for any purchases.
Stopped in after online shopping to see a kitchen set in person. PJ assisted me and he was wonderful. Polite, professional, not at all pushy, very prompt to answer questions and get my order processed. Very happy with my experience today.
I just wanna start by saying that I’ve bought multiple pieces of furniture from Ashley’s. I ordered a living room set as well as a dining room set, as well as a set for my sunroom. Every time I’ve been in the store, they always promise me that they will match any price. So I called the store and unfortunately, got Aaron on The phone saying that he was a store manager. I told him that I found the set cheaper somewhere else. He started getting rude, saying that they only price match online which is a lie because that’s not what they told me before. Aaron was extremely rude on the phone and was not helpful in anyway. I don’t think I will be shopping at this store anymore.
I had 2 visits to Ashley store at Kelly Road, Salem, NH. I have to say nothing except this place has an extremely Excellent service and great furniture collection, thumbs up to the sales associate Annette Tibodeau who helped me with choosing all what I needed, she was patient and spent long time with me on selecting my furniture during my first visit. The second visit I was assisted by the manager Mr. Obie, who was more than willing to help and provided me with all needed time and guidance to make sure I am selecting the right and suitable furniture collection for my house. Both Annette & Obie made my experience with Ashley a great and memorable one. I would strongly recommend contacting them directly once you get there, you will never regret it.
Absolutely love my new bedroom set that Aaron helped me find! He didn’t pressure us at all, just made his presence known, and let us look around. He left such an impression that we can back and asked for him! We will be back to get our living room set in a few weeks!
This review is a little delayed, but I had to make sure to write it. Our sales associate, John, was so really amazing. We had very strict restrictions with the dining table that we needed, specifically with the delivery date and John went above and beyond to make it happen for us. He also always double checked the prices and ensured that we get the best deal possible. I feel like if we had anyone else, they would've just given up, but John didn't and explored every avenue to help us with our purchase. He also wasn't a pushy salesman, but was always around when we had questions or needed him. Thanks John!
PJ was personable informative and great to work with.
I worked with Paul at Ashley Furniture in Salem, NH. He was very pleasant, did not pressure me, and I was able to find a great piece of furniture with his help. He also researched and found a discount for me. Great experience all around. Thank you, Paul!
Paul was a pleasure to work with! He was well informed and no pressure!
I had a great experience shopping at the Ashleigh‘s in Salem New Hampshire! Gamal showed me exactly what I was looking for and made my shopping experience so easy. Thank you Gamal!
Gamal Kotb helped us purchase a dining room table. He was very knowledgeable, helpful and personable! We will definitely ask for him the next time we go in!
Paul James Smart of PJ is an outstanding job explaining what we should be looking for in a piece of furniture, he did a great job explaining the protection, that was something we were determined not to purchase due to issues with BOBs furniture Goof Proof. He did so well and made us feel comfortable and his reassurance made this experience the best I've ever had. We will never go back to Bob's. You all did great hiring him. He was awesome. Ty Sincerely, Nelson and Melissa
Paul was awesome. He was knowledgeable and very pleasant to work with.
Great experience, Aaron was extremely helpful with helping is choose a new couch. Very knowledgeable, and very personabale
Arron was awesome to work with! He was knowledgeable and patient. I would work with him again and recommend asking for him if you are looking to purchase furniture at Ashley Furniture in Salem NH. Thank you Arron
Paul attended me and my wife, greatly assisted us in choose furniture. Explained in detail the features of the furniture we purchased. Helped us greatly
Incredible customer service! We came for two reasons. 1) quality of the dining room tables 2) they’re associate Gamal Kotb, great people skills, it’s clear that he’s not in it for just the sale. He gave us the space to talk and think about our purchase. We literally came back on a Monday night to see him. Loved the experience.
PJ was extremely helpful & caring towards giving us the proper service that we need. I definitely recommend coming to him if you ever need to buy anything at Ashley’s! His service was 100% 5 out of 5 stars.
Aaron is the best, he got me taken care of.
Very enrichment and courteous
I went to Ashley to buy 2 mattresses. John asked me what price I was looking for. He showed me the mattresses in my range. I tried them out and chose the 2 I wanted. He checked to see if they were on sale on line and luckily they were. So thank you John for helping me . You are a great salesmen...
Lucas is the man! Great kid
Aaron was great!!
Wow! Just had such a pleasure buying our new living room set with both Gamal and PJ in the Salem, NH. Store. They were both so knowledgeable as well as friendly! Helped us out with everything needed and my husband and I highly recommend visiting this store and seeing these gentlemen. Well done Ashley’s! Thank you!!! Happy Labor Day Weekend! We love a good sale.
Sales rep followed us around like we were going to rob the place.
Aaron was amazing!! He took his time with us to find exactly what we were looking for! Nice to see customer service is alive and well at Ashley's furniture in Salem, NH! Thank you Aaron!
Gamal, was fantastic and he makes the experience phenomenal, thank you so much for the service
I love to visit Ashley furniture because it has great quality furniture and they have many different options/ choices to pick. The customer service is always excellent, and JP was excellent as answering questions and providing all the information I needed. He was very friendly and patient to wait what my fugal decision was. Thank you, JP!
PJ (Paul) is phenomenal. Exceptional service, quick wits, professionalism, marvelous opinions, detailed information and extraordinary communication skills!! A must to visit, even just to say hello! We're very lucky to have had the opportunity to interact with Paul. Thank you Ashley Furniture!
Great, Aaron was helpful!
Please, STAY AWAY! Read previous comments from other customers too. Is REAL.The materials used on these furniture are of absolute low quality, and deteriorate with light usage. I have purchased many different kinds of furniture over the years to be left disappointed and dissatisfied. The store also has new ownership and they don’t care about customer service. If you ever have a problem; good luck on finding anybody to talk to. Lastly, don’t waste your money buying the “Furniture Insurance” is a SCAM!!! Just another reason to make you spend more money. All of the starts in the sky have to align in order to get a claim approved for poor quality materials braking down on you. Stay away!!!
john pray our sales consultant was kind patient and had loads of knowledge not pushy tru professional great customer service . ashley at checkout was awesome also.
Update: It has been 2 months and we still have no bed put together. The wrong parts have been sent 5 times. I hate to write a “bad” review, but we have been let down. I am not trying to be mean about this. I do want to provide constructive feedback. We have bought from Ashley furniture for years. Dining table, dining nook, bar stools, coffee and end tables, decor…you name it. We even purchased during the pandemic and though the wait was long, the quality was unmatched. It feels like quality control has gone downhill. We would certainly like to continue purchasing from Ashley again as they have been our go-to, but something needs to change…on the other hand, our experience at the Salem store has always been great. Very helpful sales representatives. We recently bought a couch and bedroom set. Communication was the first downfall. Ashley did not communicate that our items would be built for us on delivery day, so we already expected to put everything together on our own. However, the delivery men wouldn’t have been able to build our furniture completely anyways. Bedroom set was missing pieces and one part of the headboard was missing an attachment slot. Couch was damaged on delivery, but oh well. Things happen. We called and they sent us repair items and the missing pieces, but the pieces for the bed were incorrect. Some of the anchors were falling out as well so we couldn’t even put in the screws. Waiting on a repairman to come and fix up the couch. So, it’s been about 2-3 weeks and my husband and I are without a finished bed. The pieces are all beautiful, but it’s upsetting we’ve been building weekend after weekend with no furniture to enjoy.
Thank you Paul Smart for the excellent service. We are very happy with our shopping experience.
Sales people are way too aggressive and follow you around the store. I asked her for space to look around, but she kept following and telling me information I wasn't asking for. I felt pressured to buy something and stalked to the point where I left and immediately went to Bob's and bought a couch from their friendly and respectful of space staff. Would not recommend.
Purchased a mattress from Aaron he was very pleasant and informative. It was a pleasure doing business with him
Aaron was wonderful in helping my Mom and I find new furniture. He was super polite and did not rush us. What a great experience will definitely be back.
Had a great experience! Aaron was awesome. Took the time to find us something we really loved. Was very helpful & knowledgeable.
Aaron was extremely helpful and knowledgeable. Very happy with his service and our purchase.
Aaron was great! He didn’t hover but was fully available for any questions we had. Very much recommend.
DO NOT BUY FROM ASHLEY'S. I would give it ZERO stars if I could. I have never experienced such poor customer service when it comes to addressing a warranty issue. I've been trying to work w/Ashley's Customer Care in regards to my white leather sofa & recliner for far too long now. I purchased the set in 2022. The problem started within the 1st mo. or so. Here we are in 2023 & still unresolved.I have 2 sections that immediately were color stained within the mo. or so, by normal usage (people just sitting on the sofa or recliner). Pretty sure the sofa & recliner had not been pretreated before leaving the warehouse. Quality leather shouldn't stain from clothing like that. I've owned a light buttercream leather sofa for 5 years that I purchased from Jordan's furniture in the past & it never absorbed the colors of clothes.I've asked Ashley's several times to help resolve this matter because it's covered by warranty, all I continue to receive is the run around.Every time I call, they say someone has called & left a message. Not true. I've only received 1 email & 1 voicemail from Ashley's & that was in the very beginning of this ordeal. They requested pictures. In response to their request, I had sent 2 emails with pictures, & a follow up phone call. Nothing came about. I called over & over & kept getting the same response which was that someone will get back to me.On 1-24-23, I had to forward that same email w/pics to Ashley's again because they couldn't find the 1st email (both emails sent to emailus@ashleycustomercare.com & GuestServices2@ashleyhs.com). I did receive confirmation from an Ashley Customer Care rep that the email was received. Still no resolution. FYI- all I did was forward original email to same email address it was originally sent it to, all while I was on the phone w/the rep. Funny how they can see emails when you stay on the phone w/them to confirm that they receive it.This is embarrassing. I won't let anyone sit on the middle or left section of the sofa worried if someone sits on that side of the sofa with any colored clothing, the sofa will absorb the colors. No one should have to worry so much about what guests are wearing while they sit on your furniture.Ashley's - Salem, NH had the same white sofa on display for a while. I didn't see it color stained & I'm sure plenty of people have sat on it. I was one of them.3-4 mo. ago Ashley's finally sent out a 3rd party co. to supposedly resolve the matter. Guy shows up at 8pm (when he was supposed to arrive no later than 6), saying he was told to come clean it. He didn't even clean it. He only came in with a cell phone. No cleaning products of any kind. He took pictures & said he will report back to Ashley's within 10 days.Since the pointless visit, I called Ashley's a couple of times & was told that they still haven't heard from the 3rd party co. All they did was continue to give me fake apologies & lies about how they're going to have someone call me back to resolve. Nothing was been done. Before anyone says "Maybe she's not a clean person", my entire living room is mainly white with black, gold, & grey details. I keep it sharp looking.Called again today (8/4/23), was told they called and left a vm back on July 11. Which is a lie. I did not receive a voicemail from Ashley's that day. I check my vm daily. Ashley's tends to be the only co./people that claim to leave me a voicemail & somehow I never receive one. I have no problem receiving voicemails, or any other msgs from anyone else. I kept asking what number they're calling. Reps don't answer me when I ask. They carry on w/ the "I'm sorry".BTW, they just informed me that there is nothing they can do. They're claiming it is heat damage based on that unprofessional useless visit from their 3rd party contractor. I have central AC/Heat. I keep the temp in my place between 68-72 degrees all year round. Make that make sense.It was never a heat damage issue. It is an Ashley QC issue.Anything not to hold themselves accoun
Excellent service by GAMALIEL KOTB
If you need furniture, go see PJ at Ashley Furniture in Salem, NH. He was helpful without stalking us. We were in and out in record time!
What a great experience today, Gamal was an expert in mattresses he knows everything and was very helpful and pleasant . We picked out the right mattress with his help and I’m very satisfied. Because it was such a great experience I’ll be back for a new couch in a few months. Paula who checked us out was organized and very polite. Thank you very much for making this experience very easy and painless.
Pj was a great help to find us and select a new mattress and adjustable base very kind and courteous absolutely recommend him highly I don't know
We not only got a great deal on a sofa and loveseat for our family, Gamal who helped us was super knowledgeable and accommodating. He was able to walk us through several different living room sets and ultimately we found the one that was right for us.
John was taking care of me he was really nice person he knows how to speak and talk to customers 😃
John was taking care of me and he was really nice person he knows how to speak and talk to customers
Great experience. Fast and quality customer service. Great all around
Came to the store a couple of weeks ago to buy a sectional. The wife and I found one we really liked and it was decent price. A week later got a disappointing email stating that the piece was being discontinued and was no longer available. So we came back looking to find an alternative and as luck would have it we found another one that we both really liked. Unfortunately, it was almost 2 thousand more than the original one which was disappointing. However, we had a great sales team of PJ and Obie and they both taught hard with upper management for us and ended up honoring the original price of the sectional we had originally purchased. They really made the experience enjoyable and I'm happy we decided to come back and to be treated with such great care. Thanks Ashley.
Excelente attention Obi and Gamel 👏👏👏
Aaron was very helpful and made my process quick and easy.
We had such an amazing experience with PJ! He greeted us when we arrived and let roam around without any pressure. He was very helpful with any questions and made our buying experience a breeze. We will definitely be back for new pieces when he working.
Is very good 👍
Annette was the best saleswomen here! Didn't make it feel "salesy" at all, really cared about our needs and helped us find the best couch for us! If you want a good experience ask for her!
AARON IS AWESOME
Went into Ashley to take advantage of the July 4th sale and was not disappointed! Sales associate PJ greeted us at the door, gave us all of the info we needed before sending us on our way to look around. When the time came to make our purchase, PJ was readily available and very knowledgeable. Overall, wonderful experience! If you are in the market for new furniture, go visit PJ at the Salem NH store!
This is the scammiest business model where the company takes no accountability for the store and when the franchise sells the business without delivering the goods they took money for, no one is accountable. We had bad experience throughout with this chain and this location in particular, from the quality of their products to the customer experience. We are going to avoid dealing with such shady operators and stick with big brand chains who care about their brand, reputation and customers.
Aaron was very nice and helpful! Very knowledgeable and I did not feel pressured to buy anything. With Aaron’s help, I got the perfect couch!
Aaron is amazing he was very helpful and helped us find the couch we were looking for
very good experience, gamal botb is a very kind person, excellent service from him
We are repeated customers. The salesman remember us. He greet us at the door. He was very helpful on the selection of our choice. He was very friendly and professional.
Awesome service Gamal was a great help
PJ was very pleasant and helpful. My daughter loves him.
Aaron was wonderful to work with. He let us look around without hovering but was close enough to answer any questions we had. He showed us the different color and configuration options for the furniture we liked and made sure we knew the appropriate pricing. We would definitely work with him again for any future purchases.
Obie and PJ were both very pleasant and shared effective information to make sure we purchased the sofa that we need.
Pj was a good help to me to get exactly what I needed with the budget fitting comfortably with my situation, I left Ashely’s happy today.
Aaron was amazing from the minute I walked in the door and he greeted me with a huge smile. He presented me with a Memorial Day sale paper and directed me to what I was looking for. I enjoyed my conversations with him and I ended up purchasing beautiful dining room chairs. His timing is perfect - he knew just when to check on me. This was my first visit to Ashley’s Furniture and I will definitely return. Great experience! Thank you, Aaron.
Buyer Beware!We bought a Sterns Foster mattress! After a few months there is a Giant pothole in the middle of mattress! Customer Service rub around for six months! The mattress quality is poor quality! I am thoroughly disappointed with Ashley customer service! Don't buy anything from this store! The $2000 dollars for a mattress that has a ten year warranty and We cannot sleep in this bed!. Sterns and Foster warranty is useless at Ashley's furniture! Customer service is horrific!
We just bought a new bedroom set at Ashley Furniture in Salem NH. Our shopping experience was great! We were helped by PJ who was friendly and knowledgeable but not pushy. We can’t wait to get our new furniture and mattress!
PJ was super helpful and knowledgeable. Very clean store and lots of choices
PJ Smart was very knowledgeable and helpful.
The quality of the furniture sold has really done down in years. I purchased a sectional with reclining seats. The handles all broke within the first year and now after only 2 1/2 years the recliners are now not closing. One of the recliners must have been damaged upon delivery but was hard to tell. And over 1 year slowly began to have more and more issues. The fabric zipper failed after 1 year only to find out they don't cover zipper replacements. Huh? Their warranty department is not very helpful and the service people don't seem to care much either. So I will be now purchasing yet ANOTHER sofa in less than 3 years. We were so frustrated we have thrown out the broken sectional piece. When we moved the piece of furniture a broken Aluminum bolt (Or at least it felt like Aluminum) fell out. REALLY! Do yourself a favor and go somewhere else for furniture.
Made a purchase at Ashley’s in Salem , NH. PJ Smart assisted me and i was extremely pleased with his service. He was professional and patient. Next time you stop by, ask for PJ Smart!
Tim Miller was great! Very helpful, friendly and efficient!
Aaron was very patient and guided us through the entire process. Gave us multiple options and configurations. Very professional and not pushy at all. Stepped away to allow for private conversations to make a decision on the purchase. Will shop here again .
Paul Smart is the man. Knowledgeable, friendly, attentive, and patient. Highly recommend!
Paul Smart is an awesome and genuine Customer Service Representative for Ashley Furniture store in Salem, NH. I will definitely go back to see him to buy more furniture. ☺️
Candace was wonderful- she was incredibly helpful and extremely knowledgeable on all products in the store! Highly recommend!
Aaron was very patient and not pushy at all.
Excellent experience with ARON who helped us and was very patient and answered every questions we had! Found a great sale for quality items!
Paul was outstanding! He was very helpful and pleasant to work with.
Aaron was phenomenal!
Very helpful and knowledgeable sales people. We worked with Gamal he answered all our questions and no pressure at all.
Nice shopping environment. The staff was super nice and patient. He didn't rush or push us to purchase. Very comfortable. The store has a lot of furnitures to choose from.
I had a perception about Ashley furniture and everything changed once I had Service by Gamal. We stepped in an hour before closing and he did not even flinch while helping us till the last second. We moved coffee tables around to make sure it matches the sofa that we purchased and he lifted every coffee table I thought might go well. He was extremely patient, kind and understanding. I would specifically ask for Gamal if I step into Ashley furniture however everyone would be as friendly as he would be I bet. I walked out changing my perception about the store and believing more in human “kind”. Thank you Gamal🛋️
Had a great experience with Aaron!
liars, don't purchase Don't trust
Gamal showed us all the options and took his time over several visits until we found the best sectional for our home. Highly recommended.
Simple and easy
Gamal and Obie the best, help us find what we need and very friendly & patient.
Come down! These guys are great. Pj took good care of us
My experience at ashley furniture was very good, Paul ( P.J ) was polite helpful and patient thank you.
Went to browse for a coffee table, huge selection. Aaron was awesome answering questions and talking about the quality of the peice and how/where is made. Guy knows his stuff. We'll be back here for sure. Ask for Aaron.
Same models you see at Bob's, except pricier. Customer service was excellent.
Went into the store not knowing what to look for. As I was walking through the store, a sales associates named Gemal politely assisted me with my furniture needs. The staff was very friendly and helpful.
John was super helpful. We found a wonderful new couch.
Aaron was very helpful and made the process quick and easy!
I've only gone to Ashley's for any type of furniture. We had Aaron and he was amazing and on top of everything. Made the process quick and simple. I will recommend Ashley's Furniture to anyone.
Best experience buying a sofa! Gamal was my salesperson. He was helpful, not pushy, and took his time showing me options that fit the needs I was looking for. Found a very nice comfortable sofa! Thank you Gamal! Best Jayne
My girlfriend and I visited the Salem Location and had an incredibly pleasant experience with Gamal Kotb. He was incredibly welcoming and we ended up buying a couch from him. Highly recommend!!
Gamal was so friendly,very educated on just what we needed. He helped us until we found the perfect one for us. Thank you Gamal
Gamal was fantastic and knowledgeable as usual!
Candace
Gamal was very prompt and pleasant.
Ready to purchase a bdrm set with the presidents sale price of a little under $1200.. was aware that delivery and assembly was gonna be an extra charge, fine with that, but price came out to $1900 and salesmen himself was confused and told us to call corporate to complain. Not salesmen fault at all, but we should be given the advertised price. And only should have paid the extra assembly and delivery fee, which definitely wouldnt be $700.
(Translated by Google) They have quite beautiful things, GAMAL KOTB's treatment was the best with his patience, professionalism and consideration towards clients was the best. (Original) Tienen cosas bastante hermosas, el trato de GAMAL KOTB fue el mejor con su paciencia, profesionalidad y consideración hacia los clientes fue lo mejor.
Candy de la Cruz Very good sell lady and very professional. I like the way she treat me in the sell Thank you.
Originally thought I was getting a good deal. The sales person kept pointing out a flyer for 25% off everything in the store, BUT the sale ended that day... I ended up getting one of the floor model couches for almost 30% off. Decent deal. I also paid cash (not financed) and picked it up myself, the following day. I got home and checked the website, and the regular price was the 25% off price... It's still that price several weeks later. They artificially inflate their store prices and claim large in-store discounts. Ultimately, I got 8% off a floor model couch, which I would not have gone for if they weren't so deceptive in the actual price of the furniture. I followed up the following day to ask what that was all about. Not irate, just wondering if I misunderstood something, or if there was something they could do to make this closer to the deal I was told it was, and was told all sales were final, and now they won't return messages. I would not recommend a store with business practices like this, and I won't be shopping there again.
Excellent experience! Gamal was very informative, kind, and knowledgable. I will for sure be back!
Has a wonderful experience with Gamal Kotb and Obie. Wonderful people
Candance was a very attentive to our needs. She took the time to show us several recliners & explained the design & comfort of each. . Very informative and very pleasant.
(Translated by Google) I love it, many beautiful things for the house. (Original) Me encanta, muchas cosas bellas para la casa.
I went into Ashley’s today just to browse and ended up finding our dream sofa. Everyone was so friendly, informative and attentive. No pressure at all and was able to make a purchase seamlessly. Next time you’re in store ask for Gamal. You will not regret it! Thank you!!
Aaron was awesome, great salesman with a wealth of knowledge and not too pushy like many commission based salesman/women are.
Paul Smart was a great salesperson. Very knowledgeable
I’ve been looking for a couch since September and Gamal helped me find the sleeper couch I was looking for that would work week with my small apartment space. I’m so grateful for the awesome customer service I experienced.
Tony was super helpful, patient and attentive to what I was looking for. Very happy to have help and my questions answered!
Gamal was an extremely helpful and knowledgeable sales associate. He moved end tables around to our furniture selection to make sure everything went together. I am well known for taking a long time making selections, so I appreciate his patience!! Can’t wait for our new furniture to be delivered!!
John 🙏🏽 was respectful allowing us our space (even though we saw him creepin 😜) to make decisions and freely move around. He was kind, helpful, informative and readily available when we had questions. He was pleasant and did not push or pressure us. We were happy to make our purchase with John. Thank you so much!! Léah & Taki.
Gamal is Outstanding! Great customer service and product knowledge! He’s definitely a great asset to Ashley furniture.
I had a very positive experience here at Ashley furniture in Salem, NH. Gamal was a great help and very patience with helping and explaining for us. Highly recommend.
Gamal is so helpful and kind he made sure we had the perfect sofa for our space. He even remembered us when we returned another day!!
Fantastic experience with Gamal. Open honest and up front. Highly recommend dealing with him.
Previously, I have had 2 amazing experiences with Ashley. And honestly, this one is not as much the stores fault as corporate. Their msiled advertisement showed a full spread of mattresses on 1 side of a flyer with 30% off "furniture" written over it small in only some places....then went in to find out 30% didn't apply to the mattresses at all!Mattresses aren't furniture they are bedding? Felt like a huge bait & switch....walked out without wasting my time. Sad because it would have been an easy sale that day too!
John was amazing today and super intuitive. I was indecisive going in and he was very patient with me. I appreciated all his knowledge and honesty. I will definitely be back to make a future purchase.
Ashley's has disappointed multiple times. I placed an order over Labor Day weekend for platform beds for a new house I'm moving into but when delivery day came they brought me a damaged piece for 1 of the 4 beds and they didn't bring the slats for the other 3 beds. I guess they expected the kids to sleep on the floor with the mattress.Anyway then they told me they will send it but when the guy came a second time for the delivery he said he didn't have the correct pieces, so did nothing and left. Called and complained again they said they would reduce my bill by $150 but haven't seen that happen yet on the card activity online and they would send out this time the right stuff.Lo and behold on the 3rd time the delivery comes and again they don't have the right slats. Maybe it's too difficult to send the right stuff from the Warehouse I don't know. Must be a complicated process. To top it off the piece they brought to replace the damaged piece itself is damaged. Now I called and I'm waiting to hear back hopefully on the 4th attempt they can get it right but I wouldn't make that bet. They need to make this right. It's been over 2 months now. Unacceptable.
We love Gamal! Extremely knowledgeable and accommodating.
Gamal was very helpful & informative. Always a great selection at Ashley!
Gamal was great came in looking for a mattress that I almost bought online and he told me it wasn’t as good as the one he showed me here I went to mattress firm and the sales guy just looked at me and walked away nothing like Gamal his service was excellent through the whole process and didn’t try pressuring me to buying something more expensive.
I’ve been fighting them for two years to get my new kitchen chair or even a credit from them. They approved my claim. Still nothing. Don’t bother shopping there
I have never left a bad review before but I have never had a worse shopping experience anywhere. I purchased a bed frame in late November of 2021 and was told I was receive it in 3 months. After 3 months I called and was told it would be another month. This continued every month with the date continuing to be pushed out. Most of the times I called and was told I would receive a call back and never did. Never once was there an offer to compensate me for the inconvenience, only that I could cancel the order for store credit. Today, nearly one full year later my bed frame arrived, and it was so badly broken the delivery drivers put it right back in the truck and took it away. I called the store again asking for my money back and was given excuses as to why it may not be possible to get a refund. I was told I would get a call back and shockingly I have not. At this point they have basically just stolen my money as they kept the payment and have not provided the product. DO NOT SHOP HERE!!!! There are plenty of other furniture stores that will give you what you pay for when you pay for it.
Great selection.
Just received my new bureau with mirror and couldn’t be happier! The delivery was excellent and flawless. They came in a timely manner and had a smile on their faces! A++ Great job Ashley Furniture in Salem Nh
Great customer service and attention to details! Gamal is very knowledgeable and knows about quality products!
I purchased a set of two couches in May 2022 and have received only one as of end of October. I have called the store multiple times. The store manager, Matt Heighes, has argued with me over the phone and has been aggressive with me about my situation. The store office manager, Paula, has been impatient, rude and has hung up on me after I requested several times in different occasions that the couch be delivered. I will sue the store, the manager and the office manager to get the couch, for damages and for the emotional distress they have caused me and my wife.
This is a dying store! Managers are very unprofessional, didn’t look me in the eye and didn’t want to shake my hand and they talk bad about customers who don’t buy, both managers especially Steve was bad
Gamal kotb, he was very helpful today If you need anything just ask for him he will help you with everything.
Ordered from Ashley’s and received bedroom set all broken. Waited over 4 months and they brought it all damaged. Now upper management say I have to wait another 3 weeks.. what a horrible experience. I recommend Bobs or anywhere else . NOT SALEM.. I wish I could give them a negative star.
Worst service ever (not salesperson) . Front desk and management talk to clients like trash and don’t help resolve issues. I want to warn people DONT do business with Ashley’s Salem NH. That’s all.
Horrible. Waited 4 months for furniture. After 4 months furniture came damaged . Now I have to wait again .. I highly recommend Bobs way better than Ashley’s . What a joke . No attempt for compensation no nothing.. they just lost my business . HORRIBLE
Paul smart was great to work with Extremely patient an non pushy Very knowledgeable If you go there ask for him
We had ordered a sofa from Bob’s Discount furniture in July and it kept getting delayed. Due with twins very soon and we were getting desperate to get a couch and recliner chair for their arrival. Candace went out of her way to check the warehouse inventory so we could get a couch right away. So grateful for her help and thoughtfulness! Thank you
The Manager of this store 14 Kelly Road Salem NH 03079 named Matt is the worst when it comes to customer service. He is not trained to work with customers and hates his job. I do not recommend this store because of Matt's poor customer service.
Great Service! It took me a while to decide what I wanted but they were very patient with me!
I wish I could give this place zero stars. Originally I gave a great review of my in store experience, my experience QUICKLY changed once I left the store and gave them my money. I received an item missing several pieces and it has been a battle for weeks and weeks just to get the product I paid for. PLEASE BEWARE - once they have your money they DO NOT CARE about their customers any longer. They have no pride in the quality they put out, and if you have any sort of issue post purchase, GOOD LUCK reaching any sort of resolution. Management is an absolute joke, unprofessional, ignorant and not there to help the customer. They will lie and promise resolution and never deliver. Shop elsewhere with a company who will value your business as this place certainly will not. Read the other reviews yourself, don’t take the chance, this place is a disgrace. I wish I knew just how terrible this place was. They will never see a dollar from me again.
Super friendly and very helpful!
I paid Ashley furniture 109.00 to deliver my kitchen set, the chairs were already assembled but they had to put the table together, after they left I noticed they left all these heavy staples hanging straight down under most of the table. I am far from young and had to get my pliers and lay under the table and pull them all out so my cat and guests would not get hurt. This delivery was called the white glove treatment.
I would not recommend purchasing from Ashley to anyone. Customer service is not professional, and treat their customers poorly, as if we were not paying for the items... I've been waiting now for over 8 months for a delivery, and when I asked to speak to the lady that was "helping me", all of a sudden, "she doesn't work there." Please keep in mind that I had spoken to her the day before when they told me that. I tried to be polite and understanding, but everything has a limit. Never again buying anything from here. Very unprofessional.
Poor Quality Furniture. Spend the extra thousand somewhere else. Pieces came damaged 3 weeks ago, still nothing from customer service. When I call the store they say they cannot help"I just sit at the desk" was an actual quote from whoever picked up the phone. Do not be fooled by the rating, most of the 5 star ratings have no explanation, definitely friends/fake accounts, or people who are absolutely clueless. Ashley has gone downhill. Imagine going to a car dealership buying a car, and it gets delivered damaged and nothing is done. This is what happened to me and many others. No response from store management, hence why they manage an Ashley furniture store. I paid full price for new damaged furniture. You are better off going to goodwill cause at least then you get what you pay for.
Never shop here. They are REFUSING to give me my money back for furniture that was never delivered. I have attached a copy of my cancellation invoice where it clearly says I paid CASH, and a check in the amount of $2,609.96 was issued on 02/22/22. I never received this refund check. Matt, the manager told me the new owner is refusing to write any refund checks. I have contacted Channel 7 News and Solve It 7. With the recent reviews on here, looks like there is a lot of bad business happening at this store. Avoid it. And if you read this review and would like to be a part of a lawsuit please contact me here on Yelp.
We buy all our furniture from Jordans. We should have continued to do so but we liked an Ashley bedroom set and weren't thrilled about any at Jordans. Bad sales process. Incorrect delivery estimate. Terrible expierience during the delivery of the furniture. Damaged furniture. No response to damage furniture claim after 9 days(and counting). After sending Ashley pictures they requested of the damage the same day we received their request, they resent the original email asking for pictures 8 days later with no acknowledgment of the pictures already sent. Called the store and they can't help, "different department". Read the reviews and understand this is the type of place that doesn't try to improve their service. Once you swipe your card they do not care. This may sound crazy to some but spend the extra money at Jordans and buy something you might not like as much. In the end you will thank me. Take note how all the negative reviews have ZERO responses from management. This is because they do not care, are lazy, and lack customer service skills which should be the foundation of any retail environment. "That place and other locations are the laughing stock of the industry." - Jordan's Employee UPDATE: Still no response, no call from store manager. No resolution. No Money back. Thanks Ashley! UPDATE: 8/25/22 Still the worst service ever. SHOP ELSEWHERE. UPDATE: 9/21/22 Received my replacement dresser because in the first delivery the dresser was brough with damage. Guess what? This one is damaged also and the mirror on the dresser is badly tilted. DO NOT SHOP AT THIS STORE OR ANY ASHLEY. EMPLOYEES AND THEIR PARTNER ARE JUST LIKE THE FURNITURE. TRASH.
Hopefully nothing goes wrong because there customer service is horrendous. I had an agreement it was written on my invoice to have my old mattress taken away. They delivered the new one and the delivery guys said they had no info about that and they left. After about 8-10 calls they said they would be picking it up and they never showed. I have purchased a few things from this Co. before. This will be my last time.
My husband and I purchased $500 worth of gift certificates for this location for my parents, who just purchased a home in New Hampshire, at the end of February 2022. Less than six months later, the store is refusing to honor the gift certificates for my parents because of an alleged change in ownership. The gift certificates are not expired and do not mention any carve out for changes in ownership. Do yourself a favor and avoid this dishonest store.As an update, my husband emailed the business owner as suggested here with proof of purchase and all that happened is the business confirmed it won't honor the gift certificates we paid for. Again, don't bother with this place. They do not care about their customers.
Been 7 months and still waiting on furniture. Employees continuously give us wrong ETA. Don’t waste your money here. You will literally NEVER receive your furniture.
Went in to browse as we are moving but ended up outfitting the house! The deals and incentives were too good to pass up and Gamal was incredibly helpful and patient. He let us roam for hours without nagging us, none of the employees at Ashley’s are in your face or following you around the store. He even helped us move end tables to see what color matched best with the couch. Highly recommend Ashley’s in Salem, it wasn’t our first time there and it won’t be our last!
Horrible experience with Ashley furniture. Figured this store would be better than Bobs but I thought wrong. Let me start by saying this the employees treat you like a king or queen once you enter the store in an attempt to make you spend a fortune. Once the fortune is spent good luck in receiving your product or let alone the right product. Slept on an air mattress for 2 weeks because Ashley furniture dropped the ball and my back is killing me now 😫 they should pay for my chiropractor appointments 😒. The manager doesn't seem to know anything and doesn't keep his word he should look up the word integrity and live by that definition. The customer service employees are mostly miserable when you call 📞 and they treat you like you haven't spent a dime there but in reality I brought the brinks truck for my purchase so show me some respect. In the end i will never buy from them because their service is horrible and they do not keep their word. Ps Jordans furniture is better
I had the pleasure to work with Gamal. As a first time buyer he was more then helpful! I was able to find the couch I loved at a great price. He even was able to help my parents figure out what kind of mattress they need that best suits them. We will be back for sure! 10/10 stars
Gamal assisted me and my fiance at Ashley in Salem and it was the best experience we’ve had buying furniture. He really helped us to figure out what we needed and what colors might look best. He spent a lot of time with us to make sure we were confident about our purchase. His whole team was great, as they all assisted us in some capacity, even though it was past closing time. We’re looking forward to purchasing more furniture from this location in the near future!
Purchased mattress at reasonable price
I don't general review places like this and we have purchased items at this Ashley previously. This review has nothing to do with the sales people or products. It has to do with the fact that this location has a new owner and we had a credit so the plan for the visit was to use the credit. Well, guess what...the new owner is not honoring any prior credits and the store is saying the system has been cleaned up so no previous credits show. Again, people working there are very nice but we will certainly not shop there again.
Never ever again!! Purchased furniture Feb 2021 ans still haven’t received it. Was told to just cancel if I wasn’t happy!
Gamal was very sincere in welcoming us, understanding our needs and giving us the best deal. Thanks again Gamal.
I went into Ashley’s today to check out their Holiday Sale as I have been wanting a new mattress for a while! Gamel did a great job sharing info and answering questions which I appreciated so much! Thank You Gamel!
We went to the store yesterday and Gamal was such a great help! As soon as we walked in he made great jokes and helped us find our new couches. He was very patient and knowledgeable. Thanks Gamal! Go visit him at the Salem,NH store!
Horrible customer service. I have had to walk into the store 3 times this past month(which I do not have time to do at all) because no one answers the phone. Any time I got someone on customer service they are just trying to get you off the phone saying they “don’t have answers right now but furniture has been re-ordered.” We ordered a bed frame in December. I was called in March to say my delivery was in, then an HOUR before I was scheduled for pickup, told they “lost” the bed. I’ve been in the store 3 times the last couple weeks and the best they can do is now give me free delivery. The woman Paula told me she would get me an ETA for the bed with a PROMISE to call me back the following day- which of course I never received. She even acted sympathetic towards me a little bit that I’ve had so much trouble trying to get in contact. Today she couldn’t even be bothered to even look up from her computer screen to help me. Just staring at her computer screen saying “I’m sorry I didn’t call you and I can’t do anything I’m on the phone all day it slipped my mind. Your furniture has been reordered. I’m so busy with other things i forgot.” Ummm… what?? As a customer who has purchased from Ashley before and as a person who owns a business personally in customer service, I’m horrified how me, and apparently many others are being treated. This is ridiculous.
Gamal is an excellent sales associate and answered all our questions. He understood what we needed and led us to many exciting options. I would recommend Ashley's Furniture.
Worst experience ever. Ordered sofa and two chairs 9 months ago. They still have no idea when or if it will ever show up. They have a poor relationship with their suppliers and zero visibility into order processing and delivery. Take your business else.
Terrible customer service. It’s been a month of me trying to contact someone to figure out when my couch will get delivered as it has been delayed 4 weeks. No one answers my calls or emails - do not do business with them.
Rant: So I am putting this out there, I know there has been a pandemic and because of that pandemic supply chains have been severely compromised however, there comes a point when you just want the stuff you paid for. On August 8, 2021 I went to Ashley’s Furniture in Salem, NH and purchased a coffee table, two end tables and full size storage bed. I was told 8-10 weeks for delivery but because of the pandemic it may take a little longer. I waited the obligatory 10 weeks and the first week of November called and asked for an updat on the delivery I was told end of November. On the last week of November I called to inquire about the delivery and was told because of supply chain issues it would be the last week of December. And this patterned repeated every month. Call at the end of the month and being told at the end of next month it is now almost the end of April and I am not being told it will be the first week of June. I have to continuously call Ashley’s. They don’t call me or send me an email or anything there is no communication what so ever! I tried calling on Monday April 18th but was told their systems were down, I called Tuesday and was told the same thing, I called on Wednesday and was assured that I would get a call back as soon as their systems were back up. I called today and they had their systems up but couldn’t find my order. Today I talked to Matt the Store Manager. He asked if he could me back when he couldn’t find my account in 20/30 min top. I called them an hour after I called them the first time specifically asked to speak to him. When he got on the line he said ”Well what I can help you with? I’ve had so many calls I can’t keep track of what you called for.” I advised I was calling to check on the status of my order and I got “so it looks like it’s the first week of June”. I then asked you do realize that it’s been been almost a year and I received the following response “yep I can see that August 8th. It might be sooner check back sometime next week.” Now I have received a refund on the delivery charge but nothing else. Why in the hell should I be. Hazing them? The customer service, manager and personally every person I have spoken to has blown me off. This will be the last time that I shop at Ashley’s. I would spend a little more and already have my furniture in hand with a better attitude! Ashley Official you should make it right with your customers and keep them informed. #AshleyFurnitureHomestore
My Mom ordered a living room set and a bedroom set in Mid December for her home. The anticipated arrival date has changed 5/6 times. Here we are in almost May and another email comes in saying possibly end of May. But that might change. Thats not even a possible arrival in store. Meanwhile shes sleeping on a mattress on the floor and is sitting on a cheap futton couch. They keep saying its manufacturing delays. We have tried to be very understanding but this is crazy. Almost tempted to cancel and try another store. We have friends that ordered from a different furniture store for things in January and received them in March. Everytime we call apologies… manufacturing delays ….Trying to be patient but its getting very frustrating!
Horrible place waited 5 months for my bedroom set to just get canceled randomly was suppose to be 3 to 4 weeks.
Brought 3 recliners . Help was good . Nice people
Was with a relative and the salesman was awesome, he knew his stuff for sure
My overall experience was awesome .y salesman was super knowledgeable and very helpful with my understanding mind. Go see Gamal he is absolutely amazing.
My boyfriend and I went to Ashley furniture Sunday to buy a new living room set, Gamal was our sales associate, he was very helpful, and honest about the timeframe as to when our new furniture would be in, he made this a very pleasant experience for us!
helpful salesman, found what I wanted
I highly recommend Gamal. He was more than helpful. What a pleasant experience. In less than an hour, I found the bedroom set of my dreams. I can't wait for my delivery. I would go there again and absolutely work with Gamal every time. Thank you so much. 5 stars.
My husband and I shopped at the Salem, NH store today. We came in to look at mattresses. One of Your sales associates Gamal Kotb helped us. He was very knowledgeable and took his time to answer all questions we had and never once made us feel pressured to buy anything. He helped us find a mattress that we feel very comfortable with. We will be coming back to look at bedroom sets and a living room set soon and hope Gamal will be there to assist us again! We were very happy with our experience at Ashley Furniture😊
Repeat customers!! Cris was great to work with. Knowledgeable sales staff, excellent customer service, great selection and price. Will definitely continue our furniture shopping at Ashley Furniture.
The service was really great!! My salesmen Obie was very pleasant and gave me a great prize. For the Loveseat and chair. I can’t wait to get them both in!!!
Candice was the employee who helped me and was amazing. Very kind and made the experience easy and enjoyable.
Disliked it
Gamal at the Salem NH store was great! He helped me get a bed I had found online at a much cheaper rate in the store and was quick and professional with the check out.
Looking to spend $6,000 on furniture and walked in and everyone sitting on their phones and they wouldn't do business with you if you won't wear a mask. So discrimination is how they do business there. I will cancel my credit card and will never step foot into my that store again.
Gamel is great with his customers!
My expierence with Emily was amazing. She was able to help me find exactly what I was looking for. Her knowledge of the furniture, pricing, and durability is awesome! She was very friendly, attentive, and always there to answer any questions I had! That you Ashley home store can’t wait to complete my look with this piece!
My husband and I walked into Ashley and we were immediately greeted by Gamal. He was friendly and personable, attentive without being intrusive. He’s very knowledgeable and made our experience shopping for a new dining set very easy. We will definitely come back for our next furniture purchase. Thank you, Gamal!
A superb experience. Good salespeople (shout-out to Carol), never pushy but you don't feel left out. Big selection of furniture, specially couches, beds, dining tables... Reasonable prices and discounted options. Very recommended if you are from MASS.
Thanks to Carol for helping us design or living room and kitchen furniture. She took time to help us coordinate our colors, Making sure everything will go perfect together.Can’t wait to see it all put together.
Carol was amazing! She was very knowledgeable and made the purchase easy and smooth.
We had a great experience tonight at Ashely’s ! With the help of Gamal we got exactly what we have been looking at and at an excellent price! He was super kind and very informative. El hasta hablo en español pa que mi mamá entendiera mas! I’m definitely shopping at Ashely’s so long I can get Gamals assistance.
I love Ashley’s. Great looking furniture. Customer service excellent. Will def recommend for all furniture needs!
very friendly and answered all our questions
Horrible experience Try Bobs Furniture instead, just a 1/2 mile north on rt 28. Bobs is an American Patriot Company! Great Customer Service.and Freedom
Gamal was wonderful very professional and knowledgeable he’s experience and customer service was outstanding would ask for his assistance in future purchases. Brian and Andrea Chaklos
Great service salesperson Very nice and knowledgeable
Store very nice and lots of product
Poor customer service. The salesman promised a delivery date which was 8 weeks out. And when I called 5 days after the promised date to check why I haven’t got it, they are giving another date which is one month further. And when I ask why I wasn’t even notified, the customer service representative was really rude. At this stage I have waited for 8 weeks and I have no other option. But this is the last ever time I am going to this store all because of the poor customer service and rude response of the associate.
Staff was great very helpful going out of their way to help with my crazy measurements
Great customer service. The sales representative was detailed, he was very knowledgeable and helped us with obtaining a good discount.
Gamal was a great sales person.Very knowledgeable and helpful.Bought exactly what I was looking for in a short amount of time,even had alot of laughs! Thank you Gamal
Store has a great living room selection to choose. Chris did the sale quick and answer all my questions.
We bought a nice lift top coffee table. They have a great selection of fine furniture at reasonable prices. The gentleman who assisted us (Gamal) was very nice and very helpful!!
The experience overall was wonderful, the sales associate Carol Reed was great, she answered all my questions without any pressure.
Great service and no pressure. Emily rocked!!
Great selection. Carol was super helpful and a pleasure to work with.
Our sales associate Emily was very friendly and helpful and got us in and out quickly!
Worst experience ever!!!They will never deliver to you what your purchased,lies and lies.Purchased from them more than 7 months and now till the end of December, they didn't deliver to us what we bought.Every time,on delivery date,they called saying one of the items is damaged.Will never buy from this store,they are so bad.I advise everyone to never buy from them.They gave you the worst experience ever.So disappointed. If I could,i would give them __zero star.
I called store to get information about. I don't had plan to buy this product but the way Joe Coffill gave me detailed information about product. Joe Coffill was very friendly, respectful and has knowledge about the product and gave answers of my all questions. Joe Coffill keep it up and continue to give excellent customer service to customers.
Great service, John in Salem NH was Amazing. They found us everything we were looking for, with Great pricing
It was OK but not much of a selection of what's on the website
Emily was wonderful and very personable!
Had a great experience working with Chris today! He was very helpful without putting any pressure on us. We can’t wait for our new bedroom set to arrive!
I have been shopping in stores for years and I have never had to be assisted by such a professional and very friendly person. His name is Gamal and he is very good at what he does. God bless you!
We had Gamal and he was fantastic. would Def recommend using him!
Had a really great, no pressure buying process here! Due to the current backlog in the supply chain it'll take a while for it to come in, but we're so excited to have it we can't wait!
We had a great experience working with Gamal. He was helpful, friendly and knowledgeable we will definitely be back!
Our salesman Gamal whoworks at the Ashley Furniture Store in Salem NH was amazing!!! If you are looking to purchase new furniture he is the gentleman to see!!!
👍
Gamal was very helpful with the purchase of my lamps! He was never pushy, took great care of me, and even carried the lamps to my car. I will return to Ashley Home Furnishings again!
Ashley’s needs better customer service
Jacob was super helpful and patient. Would highly recommend him to anyone looking for furniture.
Staff was very helpful but not too pushy. No complaints at all
Great experience with Gamal at Ashley Furniture. Purchased our new mattress and heading back for a new bedroom set. He was knowledgeable, friendly, not too pushy and a gentlemen. Will refer others to Gamal!
Gamal was great while helping us pick out a mattress at Ashley. Super, informative, helpful and nice!
I enjoyed looking around on my own. The sales rep. was very helpful and informative in our purchase.
Great customer service, everyone in the store was very accomodating. Chris was awesome!!
My sales rep Ashley was very attentive and helpful. She took the time to answer all my questions explaining the delivery and billing process thoroughly. Thank you Ashley!!
Ashley has Excellent customer service! Very attentive and efficient! Explained everything and got us the best price. I would highly recommend going to the store !!manager was very nice also!!
Although I did not purchase yet, the attendant was extremely friendly, courteous, professional and responsive to my needs. Also offered a fair discount off purchase price; factor in indecision was solely due to long delay in divers and no floor sale product available.
Great service from Gamal Kotb! We purchased a lovely living room set; and Gamal highlighted pros and cons across certain pieces in his showroom to help us decide. Thank you!
Jacob was very helpful and knowledgeable when I called with questions. Made purchasing my furniture seamless!
I've been there twice and had good experiences both times. Sales people, Joe and Jacob, were very informative. Also, liked the finance people and store manager. 👍
I've been there twice and had good experiences both times. Sales people, Joe and Jacob, were very informative. Also, liked the finance people and store manager. 👍
The sales help was amazing, anyone going to Salem Nh should ask for big Chris. Great guy and gets it’s fine fast.
DO NOT BUY FROM Ashley Homestore! It's a nightmare. Their furniture is not even that cheap... I bought two items: a counter height table and a sideboard (~$500) just to have them arrive both with damage. It was also a hassle to send them back- they won't even schedule a pick up for you (they are assuming that UPS will pick it up when it does). But how am I supposed to know when to put it out/ when will they come if they don't schedule a time? I had to call them back to issue me another tracking number to have UPS pick it up because UPS had already attempted 3 times. Also as a warning-- they only give you a 15% discount if it has any damage (regardless of the type of damage it has). The damage on sideboard was so visible (top front) that I would've only kept it if they gave me 75% off, but they only offered 15% off, so it wasn't worth it.UPDATE: It was such a hassle to get a new tracking number from UPS, the guy told me- "You are all set- you can just discard the item"... ???? I WAS ON THE PHONE FOR 1 HR and he told me to JUST DISCARD THE ITEM... and that I will receive the refund 7-10 days from now, but no confirmation. I guess I'll have an update in the next couple of weeks...
The salesperson Ashley was extremely helpful and friendly. She showed me all the options available for sofa sleepers and also made sure we got the best deal. She made the process quick and easy. She provided excellent customer service.
Carol Reed is the best sales person I’ve ever met. Ask for Carol when entering Ashley’s. You won’t be disappointed.
Ashley was great to work with she took her time to answer all of the questions we had.
Great sales team, Kristen was extremely helpful and walked us through all of our possible options. We ended up with a living room set that I think is the perfect size and color we had in mind.
Kristen Williams was awesome and extremely helpful. Ashley Furniture store has great quality furniture.
My husband and I told Carol what we wanted for a living room set and she took us to a beautiful set. Carol knows her stuff and gave us a lot of information on the couches. Excellent customer service Carol!
Our experience with Gamal in choosing our perfect mattress was exceptional. We are so happy that we choose Ashley Homestore for our purchase will definitely return.
I want to say Thank you for the exceptional customer service from Gamal! He was so helpful and got us exactly what we wanted for an amazing price!
We had a great time! Emily showed us round the entire store. We spent an hour but we found what we wanted. Emily got us our dream mattress, dining room table, and living room sofa!
i recommend their mattresses and bedroom furniture as well as living room furniture
It was a very pleasant experience. The sales associate Joe was very helpful. The sectional was reasonably priced. I would purchase from Ashley again.
Very good had a nice experience people were not pushy thank you
I thought buying at Ashley’s store was like wow a nice experience since they have 5 stars and my experience was very bad. I was told they were gonna bring the furniture that I bought at a certain date. It didn’t arrive at the certain time I was told it was going to arrive, they never even contacted us letting us know when it was gonna arrive. we don’t even know when it’s gonna come. I just wouldn’t recommend buying there because that’s frustrating. Supposedly if I bought because I needed it
Thank you so much Candace for the good service, you made us feel like home at Ashley home store in Salem New Hampshire
our sales rep, Carol, was great!
I went to the Salem, NH, store during their Labor Day sales to purchase a new sofa for my place. Ashley was informative about the sales and the delivery procedure. I would definitely come back and purchase more furniture from here.
Great customer service from Gamal. He was polite, professional, and accommodating. While the furniture we purchased was already on sale in-store, he price matched the cheaper online price from Ashley Furniture’s website.
Wonderful service from our sales person . Was not pushy and gave us wonderful support with our purchase .
Gamal I as awesome! A 4 star salesman. I got a great deal on a beautiful piece of furniture that I will have for years to come! Thanks Gamal for making my day
Emily was great thank you so much for your time! I will definitely be coming back
If you want to wait 6 months for a couch that they tell you will be delivered in 6-8 weeks... go ahead and order from here. Absolutely ridiculous.
Bad customer service. Very irresponsible! They never showed up for my delivery. The drivers broke my furniture and said they would bring me another one and never did. Done wasting my time and money on this company.
I love Ashley’s!! Gamal was great!!
Great price and excellent customer service I’m Ashely furniture in Salem NH store . I would highly recommend The sales Person “Carol” who is very knowledgeable and personable! She went out her way to make us happy and satisfied with the purchase, would definitely buy it again from her .
Las atención de los empleados es muy buena , tiene la capacidad para recomendar sin poner presión en el Cliete 👍🏻
Gamal, the employee who greeted my wife and I at the entrance, was fantastic. He was able to help us with what we needed and made sure we understood everything about the purchase process. I highly recommend going there if he is working.
The store was good they have nice furniture it's not cheap $$ but it seems to be quality I would have spent another half an hour or more there if the salesperson wasn't literally walking around on my heels trying to be part of the conversations my wife and I were having while looking at furniture !!!!
Carole was very friendly, knowledgeable and a pleasure to meet.
I felt very welcomed when I entered the establishment. The staff was magnificent... they actually let you shop around before they are all over you trying to get a sale. Really appreciated this. When I was ready the lady that attended me was super patient and understanding. She gave me great feedback on the furniture I was purchasing and suggested ways to maintain the furniture. It was my first time at Ashley's but I definitely see myself returning for future purchases... Bye Bye Bob's
Gamal in Salem NH was fantastic. Very helpful and friendly. Overall great experience - would definitely purchase furniture here again.
The gentleman that helped us I was at Salem NH store
Wonderful, professional service. Felt completely taken care of. Cant recommend them more!
I was told I could pick up my table and chairs but the warehouse never pulled my order and I took a day from work for nothing but they were kind enough to say they would deliver it latter in the week but still that is time out of my schedule but what can you do. Latter in the week they dropped it off and took off fast and never waited for me to inspect it or at least look for scratches etc. One chair is short legged and has a terrible wobble and it has a little marring on the backrest. If they change out this chair I will change my post here and give it a higher rating. I hope they get back quick and give me a new chair .
Joe was extremely helpful and made the purchase quick and simple. I will definitely go back!
Son muy irresponsables a la hora de hacer las entregas.
you can visit ashley furniture in salem NH, and I recommend that you are attended by Mr. Gamal, the best attention and very professional.
My experience was exactly what I was hoping for. Sales Staff Member Gamal Kotb was knowledgeable, attentive, professional as well as being very personable. He assisted with what I was looking for with no pressure at all. For me, the experience of making a big purchase is just as important as the items themselves. Sales finance member Paula guided me through the purchase with ease and a great smile. Needless to say, I will be a returning customer in the future. Thank you Ashley Furniture.
Wasn't too impress. Looked like they only had one style (country cottage). Wasn't helpful in given different ideas to help a new home owner. Dont think I'll be back🤷🏽♀️
Gamal went to great lengths to make sure all our needs were met. He knows his stuff and was able to show us exactly what we were looking for (and give us a great deal!!!) I HIGHLY recommend visiting Gamal at Ashley furniture. Great experience!
Excellent
good selection, friendly staff, good prices! Gamal was very helpful
Went shopping for love seat, swivel chair and mattresses. Salesman John listened to what we wanted and brought us right to it. He was very helpful and made it easy. Wonderful, friendly salesman. Good experience all around. Thank you.
Candace was very knowledgeable and the furniture is around in life-like settings throughout the store so it's easy to imagine the space you are decorating. the furniture is good quality--the chairs I am replacing are 20 years old.
They were very accommodating and the furniture is made in the USA
This is our fourth or fifth experience with Gamal we make sure he is working every time we come in because it is like spending time with a great friend that is helping you out with patience and kindness. Great man great family man and I cannot recommend his enough to everyone. Thank you gamal we consider you a great friend
It was so easy to find what I went I. For and the store associates are very helpful and informative. I will definitely be back to get more furniture
I visited Ashley’s and was greeted by Candace. She was very pleasant and got everything I came in for set for me to purchase. Can’t wait to enjoy my new furniture!
Our salesperson ( Gamal) was very helpful , witty and professional . He answered all of questions making the shopping experience enjoyable.
Gamal was very professional and helpfull I recommend this store in salem nh for quality furniture!
Very nice store. Found bedroom set for my grandson he liked.
Gamal was super helpful, directed us to our needs, included our wants, was acknowledge and courteous. Made a stressful purchase pleasurable.
It was amazing!!! My daughter and I went in to look for a bedroom set for her new apartment and Gamal the salesman was so informative, receptive and so pleasant to deal with. So much so that I even left there purchasing a new kitchen set!! Love the service and professionalism he showed us. Not to mention, he wasn’t about selling the most expensive furniture. He listened to what we wanted and came thru. He told us immediately about the 35% savings we would get on some of the items in the store as well. We will be back!
Took a trip to Ashleys Homestore in salem NH, With one intentions: Walk away happy, and that’s exactly what happened. Got my beautiful New sofas at a great price. Gamal was super helpful, had all the answers, and provided excellent customer service!
Professional and friendly
El servicio y las persona con un buen trato
Carol Reed at Salem,NH gave me the best customer service I ever had in my life, very helpful and friendly lady.. 🥰🥰🥰🥰
Carol was very helpful and made the purchase easy
Gamal is amazing. Knowledgeable and made our shopping experience as pleasant and stressfree as possible.
Excellent service provided by Carol. Super helpful.
Customer experience was great but delivery is slow and postponed. I am seriously disappointed in the delivery process and wait time. Why should anyone have to wait 4 months for 1 couch. A couch. A single piece of furniture?? I understand production takes time but how is this even possible? Why am I still waiting?
Are sales guy was amazing no hovering and fallowing you everywhere at the same time he was there to answer all my questions and he knows what he doing he even showed me things I didn’t know where there and I’m so happy I went to Ashelys Salem Nh there the best
Very helpful employees! Paul was super nice and informative and made sure we understood our purchase.
great salesperson in Joe explained everything and made it a fun experience
Great product and phenomenal service!!
Gamal was great, very helpful and thorough. He explained the different mattresses to me and their purposes. Gamal is a 11/10, I’d go back to him in a heart beat. Thank you Gamal!
I had a great experience. Gamal was knowledgeable and very easy to talk to about the couches I purchased.
Excellent customer service provided by Gamal. Make sure you ask for him for help. He was fantastic.
I was quickly assisted by Gamal who was very knowledgeable of the furniture and helpful in finding exactly what I was looking for. Very pleasant experience.
Hi I’m France and I came to Ashley’s today and the salesman named Gamal Kotb was very helpful and kind. He helped us both my mother and I and we greatly appreciate it. Next time you past by Ashley’s make sure to ask for Gamal, merci.
My boyfriend Derek and I had a great experience at Ashley’s furniture today. Our sales rep Gamal was fantastic! From the minute we entered the store (20 minutes before they were even open) he was more than happy and willing to greet us with a smile. He asked us if we were looking for something in particular ( leather couches) and started off by showing us the Memorial Day weekend sales 35% off! We found what we wanted after the second set and are so excited for our delivery. Highly recommend asking for Gamal at Ashley’s furniture for all of your needs!
Our salesman Joe was helpful and informative and never pushy! We ordered the exact couch that we wanted and are very happy with our purchase. We just wish it wasn’t going to take so long.
My sales consultant was Gamal Kotb. I had come to the store with a bed in mind, but while he was writing up the paper work I found a one I liked a lot better. He could not have been nicer or more accommodating. I apologized for the extra paperwork and he replied that he had plenty of paper, no worries! It was overall a very positive experience.
Nothing service was great
don't waste your time or money here. cheap products, Customer service is horrible. I have called so many times and everytime I get a different answer. I think they are trained to lie to you as this is an ongoing problem not just at this store from what I have read. Thank goodness it was just a cheap headboard. I got my couches from Jordans furniture who are the best. The customer service at Jordans furniture is the Best with follow ups and communication. So if you need furniture shop as Jordans furniture.
I had a great experience while shopping for a new living room set the other day. Carol was so friendly and checked in on us as we perused the showroom. When I was ready to purchase she clear, upfront and very detailed with the whole process!!!!
Joe was amazing, he allowed us to take a part couches and go back and forth for a while. He was extremely helpful during my first couch buying process. I highly recommend seeing Joe or anybody else at this store. The only way my experience could have been better was if the couch was free!
Had a wonderful experience shopping for a bedroom set with Gamal! He was helpful and knowledgeable about the products. He gave us advice but did not try to change our minds. We did not feel rushed or pressured to buy. We both feel confident with our decision! Thank you Gamal!
They are very friendly and greet you as soon as you walk in the door. Answer any questions you have. Very helpful.
Shop here if you want to get your furniture 2 years after you order it!
We had a great experience looking for new living room furniture with Gamal. My husband had just stopped in to browse the other day, and told Gamal he would be back today with me to look. He came in on his day off to help us out. He was very friendly and we never felt pressured. He was great to work with and would definitely go back!
Went to buy with cash in pocket, was never greeted, ended up buying at Jordan's.
Went in attempting to find nice end tables. Could not tell who worked there and didn't. Must of passed the same employee 3 times I found it off that a customer would rearrange pillows. Never got a hello or can I help you. I went up to the front to get a salesperson some came out in a hoodie and went and asked that same employee. Over priced if you ask me. 1time in and won't go back for lack of customer service
DONT ever shop at Ashley Furniture Homestores NH! I purchased a bed frame in which their delivery and setup team broke while assembling. The bed was identified as broken by the tech who came here. He couldn’t even remove the bolt because it was stripped so bad. His boss is now insisting he fix my broken brand new bed in my home as opposed to just replacing the piece their movers broke. So I’ll be canceling the rest of order and i don’t care if it results in me waiting until November for a couch, I rather receive the furniture I paid for and have it assembled properly. I basically just paid for a bed I’m going to have to throw away. The two men they sent to deliver and assemble were also extremely unprofessional and rushed the job which is what resulted in the bed being broken. This company has taking no ownership I’ll also be filing a complaint with the attorney general’s office.
Worst Company cause there workers are so sweet talker when you are going to purchase Furniture and once you made the purchase. Then the real face comes. If you got damaged product then they don’t care what so ever they talked back to you like. They gave all the stuff free to you. Guess what no customers pay for that and why should get damaged product and you send someone 2 months later to fix it? Like what the F is that. Specially so ignorant at there warehouse. It’s just unbelievable. And at the showroom they just wash up there hands to put on everything at warehouse. Will never suggest anyone To buy the furniture from Ashley furniture’s!!!!! ON TOP OF THAT SAME STUFF @ BIG LOT HALF OF THE PRICE. I wish we find out before and could save $$$$
Don’t waste your time with this company. I have ordered furniture from many stores and never have I had issues like this. It’s been five months and I still do not have my furniture. One piece had to recently be reordered. Delivery has been canceled three times. Never again will I shop here.
Be careful. They tried to slide an extra warranty into the sale. Plus insulting military discount of 5 %. Lastly, $109 delivery charge for 1 piece and will Not remove old piece. Thanks, but will be taking my business elsewhere.
Today was our 3rd time coming here!! 👏👏👏 From the moment I called the store to see about availability on a lift top coffee table, Jacob reassured me it was on the floor to view! He showed us where it was and explained all the features once we arrived! He is one person that right from the beginning was very personable and knowledgeable. We also purchased a couch and recliner chair and felt very comfortable chatting with Jacob! He is a credit to this store and we just want to say, thank you Jacob! Your personality with dealing with the public was such a Ray of sunshine on this cool day!!! ☀️😊
we dealt with Carol today and she was beyond helpful, knowledgeable, respectful, caring and efficient! best customer service we have had in a long while. highly recommend her.
ce fut un tel plaisir de travailler avec vous aujourd'hui, vous avez rendu notre expérience si douce merci beaucoup nous reviendrons bientôt promit
I visited the store on 3/28/2021 looking for new living room furniture. Gamal was a great help from beginning to end, I was glad to have his help. I am looking forward to receiving our new furniture and visiting the store again in the future as the need arises.
Great prices and helpful, but not pushy sales staff. We worked with Vanessa and had a wonderful experience! She did not hover, but was never far when we needed assistance. Worth the visit if you're in need of some new furniture - we would definitely return again!
Not happy about the delivery and assembly service. Place is a total rip off. I might as well have shopped at IKEA
Me encanto todo de Ashley’s, especialmente el servicio que me dio Gamal. Respondió todas mis preguntas y me ayudo a conseguir el set de cuarto que era el mejor para mi. Lo recomiendo a cualquier persona que valla para Ashley’s pregunte por Gamal no se arrepentirán. Gracias Gamal.
Excellent experience (again) with Gamal. This is our second time with him and there is a reason we go back to him, he is very helpful knowledgeable and he is very understanding and not aggressive about the sell at all. He was fine with us thinking about the purchase and leaving, very kind and extremely intelligent family man. We of course came back the next day at 1:00 which was his start time that day and looked for him and made an incredible purchase. He even went above and beyond to get is the best price available and even managed to get an extra 50.00 off. Great experience I cannot recommend him enough. I know the next time I need furniture I will pull his card out of my wallet and find out when we can come in and meet with again. Thanks again it was a pleasure.
Went in to look at a new sofa and recliner and Candice helped us, she was great no pressure, we went back the next weekend after doing measurements and ordered it.
Friendly and great service and was happy to get what I was looking for
Great customer service from Gamal he was friendly and very welcoming and helpful from the moment we walked in!
We had a very positive buying experience at Ashley furniture in Salem. Gam also was very easy to work with.
Great experience! Would def recommend
Carol was amazing and helped me out both times that I went and was very friendly and professional and would definitely go to her again for future purchases!
Carol made getting a mattress very easy! Knew what she was talking about.
Great prices and helpful sales people
Gamal our sales person was very helpful and friendly!
Great customer service and wonderful pieces! My salesman (Gamal in Salem, NH) was excellent!
We worked with Carol Reed today and we couldn’t be happier with her knowledge of interior design, she was helpful with helping us pick out a recliner to match the set we went with just by showing a picture of the room the furniture will be going in. Great service, will go back again.
I definitely would recommend going in and seeing Gamal he was a very pleasant and honest sales representative and really helped me out on making the right decision on buying a quality bed for my older son and did not push or rush me to make my decision to buy right away if I was unsure.. it was a great experience a d I will definitely return for my future purchases.
Good prices and excellent customer service
Was a wonderful experience. Easy and quick
Carol was great at the Salem Nh location.
Today I was in the store shopping for a mattress I did not buy anything but the sale man Gamal Kotb was great every sales man should look at this man and learn from him
I should have read the reviews before buying from Ashley because I would never have bought from them as the reviews are all true.I was okay waiting months for my couch & chair as it is covid but after calling multiple times I was told my couch was in the warehouse and I was able to schedule the delivery. So far so good except that I had to call, you would have thought they would have called me. Now the missing chair. Multiple calls - will have it beginning of Dec (purchased Sept 5), next call, end of Dec, next call mid January - you get the picture. Finally the chair is in the warehouse and we have a delivery date of Jan 26. I take the day off from work & no chair. When I call I was told the computer sometimes just cancels orders - when asked how does it happen - we don&'t know we have had IT look at it and they can&'t fix it. Really a computer glitch cost me a vacation day - no apology!!!! I left a message for the store manager - no call back. Eventually I do the chair but they need to fix their computer glitch and train on customer service.
They had what in was looking for.
John was our sales person, he was friendly and knowledgeable. Will be going back when we are ready to purchase the next rooms furniture.
very friendly, good prices and quality
Friendly staff as well as helpful
I would go back they have a lot to choose from . Not impressed with sales service.
Courteous and professional sales staff. Fair pricing.
Joe was very helpful both on the phone and in the store. Love the furniture. Such variety.
If you’re gonna buy at Ashley’s just be prepared to get your order push back every time, not the 8-10 weeks like they say when you first buy. I went there with my husband on Sept. 5 to purchased a full king bed set and told us if was gonna be delivered the first week of November, I called to ask what happened with our order and told me it got push back to December, called them back in December told me it got push back to January , called them today and told me it got push back to February. I called customer service and a lady from the warehouse took my called, I explained to her what was happening with our order and she apologized and told me they don’t have a specific delivery date yet.. I just think that Ashley’s receptionists shouldn’t give a week or date of delivery if they don’t know if the warehouse has gotten the orders ready. Not even Bobs and Adams furniture took this long to delivered our mattress, living room and dinning room set and we purchased it 2 months after we purchased the bed set.
muy buen selvicio y los mejores precio pero hay k esperar mucho tiempo por la mercancia
This was the best furniture shopping experience my wife and I have ever had. Gamal was very knowledgeable but not pushy. He would answer our questions and then leave us alone for us to be able to discussion between the two of us with no added pressure. The furniture selection was amazing and the quality and price were very reasonable and affordable.
You can feel the wood thru the leather. Broken pieces and it’s just over a year old. I’ve called numerous time reversing the extra warranty we paid for and I have still not received any info back 3 weeks later .. Do Not Buy from here ! Rip offs
Horrible at dealing with returns. If you speak Spanish, you’re screwed because they give you the run around with inconclusive answers. That’s what my poor spanish speaking parents are dealing with. Ive tried helping them to get the issue resolve but it has been an epic fail.
I bought a new sofa this weekend and my sales person Gamal Kotb was great he was patient with me and very helpful when it came to making the decision on my new sofa. I usually don't do recommend any stores or sales people but if you are looking for new furniture Gamal will help you and make it a easy and pleasant experience. Thank you again for your help.
My sales person was amazing. Great service, great products. Highly recommend
Excellent costumer service and great prices.
Me and my fiancé just had the most horrible experience at Ashley furniture in Salem New Hampshire. We walked in wasn&'t greeted until we actually started looking at furniture. A sales associate walked past us and didn&'t even speak. The sales person that spoke to us when we were looking at furniture told us if we need anything to let her know, but she never even followed up with us or assess any type of discovery questions as far as what are we looking for today?When we were looking around the show room two sales reps were sitting on a sectional on their phones one sales rep was behind the finance counter looking at videos on the computer. I haven&'t been to Ashley furniture in over three years since I moved to Massachusetts and I will have to say this was the most disappointing customer service I have ever had. And I normally have gotten my furniture from Ashley furniture over the years.
Me and my fiancé just had the most horrible experience at Ashley furniture in Salem New Hampshire. We walked in wasn't greeted until we actually started looking at furniture. A sales associate walked past us and didn't even speak. The sales person that spoke to us when we were looking at furniture told us if we need anything to let her know, but she never even followed up with us or assess any type of discovery questions as far as what are we looking for today?When we were looking around the show room two sales reps were sitting on a sectional on their phones one sales rep was behind the finance counter looking at videos on the computer. I haven't been to Ashley furniture in over three years since I moved to Massachusetts and I will have to say this was the most disappointing customer service I have ever had. And I normally have gotten my furniture from Ashley furniture over the years.
Gamal, was excellent!! Extremely, helpful very knowledgeable about the product....
We purchased home furniture 3 months ago and they said it will be delivered in December. We called them today and they said its not delivered until January or Maybe February 2021 !!!! We’ve been waiting for out furniture for 3 months! Living in an empty apartment!!!! Unbelievable !!
Just went into Ashley HomeStore in Salem NH. Emily was great. Answered all my questions. I did not feel pressured to buy. I am very excited to receive our new furniture.
Gamal greeted is a soon as we arrived, asked a couple of questions to know what we were looking for, and within minutes found the right pieces for us! He was a pleasure to work with and there was absolutely NO pressure.
Gamal was an experienced salesman who allowed us to shop after introducing himself to us. When we were ready to ask questions he provided us with answers in a pressure free environment. He also informed us of the current sale at Ashley Home Store, protection plans available, and did all of this with genuine kindness. Great experience and we will be back.
Do not purchase from any Ashley Home stores.This is a fair warning. They are one of the most unprofessional stores I&'ve ever shopped at. First when I purchased my furniture they said I would receive a call back for the delivery day. That call never happened. I had to call a week later to book a delivery date. That was the first Red Flag. I made a online account to track my package and stay up to date only for there website to not work and it literally doesn&'t allow you to ever log back in or rest your password. They say they are having so called website issues. Third today I had a delivery day marked for delivery. The time was set from early morning hours to noon. I waited all morning going into mid afternoon only to call Ashley Store and be told the delivery wasn&'t coming. They where supposed to call me and tell me this and guess what, no call again. My time money and day was wasted. They had no care in the world. They said someone would call back To reschedule an appointment for delivery which I know is a fucking lie. I&'ve never delt with such trash of a company. A bunch of clowns working in Ashley. Don&'t waste your time or money!
Hi ! We worked with Gamal! And he was nothing but the best. He went above and beyond to get us exactly what we needed. His customer service skills are true and genuine! From now on all of my business will be with Gamal!
This company has held my furniture order hostage. They have sent me several dates for delivery and none were correct. I have lost a day of work. I have given my old furniture away and last but not least I have no furniture for Xmas. they will not even let me go to the warehouse to pick up my order. Till Jan 5th. They state warehouse is shutdown due to COVID .. I get it but you are a business and you could hire from temps from the community to pull orders. It’s fishy that I can’t pick up my own and you can still keep the 250.00 “white glove” delivery fee.. Thank you for you Christmas Spirit..
Meguta bien Bonito Gamal Kotb
Prices are good. Service by Gamal at the Salem, NH store was excellent. He made himself available without being pushy and was very knowledgeable.
I got all furniture's from Ashley store and every piece has some or other defects. Back side of TV console broke in 8 months, they delivered defective coffee table twice and after than its 1 year I have been following up but no answer to email or phone
(Translated by Google) I bought some furniture in August 2020 and they were supposed to arrive in 3 months but they never arrived whenever I called the store to ask when I was going to resive my furniture, they changed the delivery date and in the end I never received my furniture and I had to cancel it due to the inability of eaa store, be careful what you order at ashley store of salem nh. (Original) Compre unos muebles en agosto del 2020 y estavan supuesto a llegar en 3 meses pero nunca llegaron siempre que llamava a la tienda para preguntar cuando iva a resivir mia muebles me cambiaban la fecha de entrega y al final nunca recivi mis muebles y lo tuve que cancelar por la inresponaabilidad de eaa tienda tengan cuidado con lo que ordenen en ashley store of salem nh.
Excellent customer service and great prices
Still waiting for my couch since July 2020
I pitched a living room set to Friday from Gamal Kota. He was exceptional in customer service knew the product, he went above and beyond what we were expecting 👍great job Gamal Kotb
Gamal, our salesperson was very helpful. He wasn't pushy, just helpful. Thank you so much! Can't wait for delivery!
Gamal was very helpful and a pleasure He spent time with us and wanted us to get the best mattress for us. He is a very nice person. Thank you Gamal
Shopping for furniture is a task I dread. I had an idea of a style of bed I saw on line and Gamal was ready to assist me. I was in and out within 20 min with my bed ordered and paid for. No pressure to purchase add on and I appreciate that. If you need to furniture shop, go to Ashley Furniture and ask for Gamal!! Thank you again. Eileen
Gamal in the salen NH store was such am amazing help. He has patience to answer all questions. Very thorough with his answers. My partner and I learned a lot from him and his experience with furniture. If we weren’t so hungry we would had stayed talking with him lol. Such a great experience.
La calidad y el servicio son excelentes, la atención que nos brindó el sr. Gamal Kotb fue estupenda, lo recomiendo al 💯
Very very successful
Great selection knowledgeable staff no pressure
Gamal was Great. Helped us out and was very friendly
employee Gamal great customer service!!!
Love this place, which is why I drive all the way from Mass. Gamal you made this experience great! Thank you for all your help and guidance. It’s nice working with pros! And Paula, thank you for making the final pieces at the end a breeze! You clearly know what you’re doing, which helps make the process that much easier :)
Good choices to choose from when looking for new furniture.
Great service and pleasant staff.
Bought a couch set many years ago and it's still in great shape. Happy with that purchase. Recently visited the store and liked our salesperson but not quite sure about the quality. A few salespeople were a little unprofessional as we walked in but this won't keep us away.
I had a great experience at ASHELEY.Salesperson was amazing!!!
Quick, easy. Completely satisfied.
Gamal was a very helpful salesperson and he provided guidance each step of the way. Easy financing and appreciate the flexibility when some things needed to be adjusted to better suit the space within my home.
With John’s help we found exactly what we were looking for! Thank you for being so helpful and attentive. We love our new couch!
Gamal, in the Salem Nh store was fantastic, Never pressured us always made sure we were in control of where we wanted to go next and what sectionals we wanted to try out. We were in there looking for a new living room set which we will purchase ended up leaving with Adirondack chairs for our back yard patio. 👌 You never gave up on us even though we made it clear we weren’t purchasing that day however with his expertise we will be back.
Great service from Kamal. Very knowledgeable and upfront. Fitted us with a new couch after explaining which was the best fit for our backs. Highly recommended!
Great customer service! Very patient with meeting our needs.
My husband and I had a positive shopping experience at Ashley’s thanks to Mr. Gamal Kotb. He was honest about the current delivery delays, he was patient and not pushy at all. He went through different sectional models and helped us find something that would work for our budget and family size without compromising the style I was looking for. I am looking forward to receiving our couches.
La atención del personal porque me encantó cómo me trató el señor Gamal kotb gracias a su buen trato salí muy feliz y conseguí todo que quería gracias por toda su atención gamal
Great experience and good service from the employees from the start to the end of the process.. Thank to Gamal for all his help during the process and for entertaining the kids.. Nice work, I proudly recommend Ashley Home Store to anyone.
Loved it Blowout sale got my ashley Bladen couch for $299- and WITHOUT SALES TAX!!!! BENEFIT OF DRIVING 35MINS NORTH!!!!
I wish i had read the reviews before ordering. They are like used car salesmen. They have terrible customer service and sketchy ways of adding up the total cost. I would have been out $500 had I not gone online and checked prices. I am still waiting for a promised call back. Kelly's is trying to charge me a 50% restocking fee on a light I can buy anywhere. They did not have me sign anything. What should have been a fun experience buying 2 complete rooms of furniture has been such a hassle. I wish this would have been a good review. LOL
It was quick and painless...!!! I enjoyed it everyone was apart no fear of COVID. It was a fun experience overall.
Fantastic customer service and extremely helpful very pleased and will definitely be back for future purchases.
I had a great experiences and excellent staff👍👍
Sleazy tactics by rude, aggressive "salesmen", average pricing for below average furniture.
Great service and great prices.
Store had a great selection & service was perfect!
Sales person was great!! I’d go back again in a heartbeat!
I would not reccommend ordering from Ashley HomeStore because of the poor customer service and inconvenience in trying to return online orders. I have unsuccesfully been trying for 3+ months. The store does not accept returns of online orders and i have called the corporate number many times, waited on hold, and left a message as prompted (with no returned call, even though the recording says it will be returned within 48 hours). I suggest that anyone considering buying from Ashley Homestore, reconsider and spare yourself the possibility of having the same experience.
Wonderful service Had just what I needed
Great Place to buy services were great..Our sales consultant Joe was very professional and patient with me, answered all my questions . Thank you
I recently purchased a living room set at Ashley's home store in Salem, NH. Upon entering the store I was greeted with a warm welcome from some of the staff. Gamal helped me while I was there. He was very knowledgeable about the products. When it came down to my two final selections, Gamal gave me a honest opinion, that I felt good about when I left Ashley's. I also want to thank Joe who had helped me the week before.
The selection and quality at Ashley Furniture was impressive! We found a couch and loveseat that was the perfect compromise between my husband and myself. Gamal at the Nashua store helped us out. There was no pressure and he taught us a lot about furniture in the process. He’s very knowledgeable and professional. We’d highly recommend visiting Gamal at Ashley for your next furniture purchase!
Customer Service was immediate and informative. Very helpful while explaining the pieces ordered for the full picture of my furniture order, this is my 4th furniture purchase with Ashley, I will keep coming back
Yesterday while shopping for new living room furniture we had the pleasure of dealing with sales consultant Gamal Kotb who was great/knowledgeable and not pushy at all! He listened to our wants and need and made us feel comfortable with our purchase! Can’t wait for our furniture to be delivered! Thank You/Gracias Gamal for your help!!
Alex was so patient and knowledgeable! She helped me make some decisions and pointed me in right direction! Very satisfied with her expertise and friendliness! Thank you! I can’t wait for my leather sectional and round dining table & chairs to come in August!!! 😍#happy
Our sales person, Carole, was incredibly helpful and curteous!
Jim was very pleasant and very knowledgeable. Will certainly look him up for future purchases.
Had a great experience at Ashley’s. Sales person Gamal was great !!!!
I had a great experience with the salesman John in the Salem New Hampshire store! He was very helpful and friendly and I was able to purchase all that I need for my girls bedroom’s! I will be going there again when I need more furniture
I had a great customer experience picking and choosing a bedroom set for my son. They answered all my questions and took their time showing me the products and choices I had available.
My salesperson was Carol, she was very professional, kind and very helpful. My overall experience in Ashley furniture was amazing.
When I arrived at the store there was a gentleman that came from the back of the store to greet me when there was already four if not five salesman right at the door. I know they work by seniority. But I was not into feet and he was like right there on top of me. Then followed me and asked me two more times if I needed help. I love Ashley furniture HomeStore! I have bought many times from the store and the furniture is beautiful and great quality! I dealt with another gentleman Joe Coffill Who is excellent very knowledgeable, personable, and not pushy and was very efficient I highly recommend Ashley home store and I’m sure that my experience at the doorWas a fluke but that sales person should know that when a customer the first time says they’re all set they will come back to him or her when they do have a question
Even with these times of Covid-19 they help you understand delays, keep a clean facility, and are concerned to keep customers and employees safe.
Pricey
Great store and friendly staff! Very knowledgeable and helpful
Not good
The store is clean. Customer service is great. Thanks Paul.
We have been looking to buy a set of end tables so we went to ashleys in salem nh were greeted by an employee as we came in and asked what we were looking for? Told him two living room end tables in black! So he started to show us around and all the brown ones then told us if we find something it would be 8 to 10 weeks before are order could be filled! Is said your kidding he said no because of the virus no one is working to fill orders,so we looked around and found 2 in, black but it was a set in clearance that came with a coffee table ,we told him don&'t need the coffee table he said we wont break up a set take it all or nothing so we said good by!!!! Really you would let a sale walk out over a coffee table?? As we were leaving he followed us to the door and watched us from the front of the store,not only making us feel very uncomfortable !!! felt like we were going to steal something oh yah stuff a oversized couch under your top!!! never again will we go to this place and be treated as we were.I hope other see this and keep clear of this store.
This store FUCKING SUCKS!!!Horrible customer service.Website chat feature is CRAP!Tried to cancel my order on website, practically impossible!!No one ever picks up when you call their phone number. I was on hold forever. Close this bullshit ass store down!
This store FUCKING SUCKS!!!Horrible customer service.Website chat feature is CRAP!Tried to cancel my order on website, practically impossible!!No one ever picks up when you call their phone number. I was on hold forever. Close this bullshit ass store down!
Good customer service
The sales person Alex was extremely polite and helpful in my decision making. I purchased a sleeper sofa and bedroom set w mattress.
We purchased 2 power rocker recliners. Great prices - buy one/get one.
Great service, very professional and very clean store. 5/5 stars Thanks Gamal!
Ordered online and Michelle was amazing. Walked me through, found me better chairs for the set and gave me a great price.
Sales lady looking to talk to everyone. She should concentrate on one customer at a time. Didn't want to deal with her.
Joe helped us today and got us exactly what we were looking for! Thanks joe.
I came in looking for recliners Paul took care of us. Very friendly. Not pushy at all. Was very happy with him and the 2 recliners we got. Buy one get one
Carol was the best salesperson I have ever dealt with. She understood exactly what I wanted and was so full of energy. I will definitely go back to buy any furniture I need in the future.
Cheap junk for an expensive price. Horrible customer service. Bought a dining table and chairs for around $1400. Chipped within a month or two then a big bubble appeared on the top. Something must have spilt, and their response was that the table should not get wet.(thank god I don&'t have kids). Then after finally getting a hold of someone who I thought would help, they asked me to send pictures of the damage. I did, and never heard from them again... even sent a few follow up emails and nothing. Tough to find good quality anywhere nowadays, certainly not from them.
Sales person was friendly and knowledgeable. Was able to steer us to exactly what we were looking for. Most of the furniture in our home we bought at Ashley! Carol was our salesperson she was lovely.
Great experience! Easy no pressure sales, I was able to browse till I was ready for my purchase... and I love that my new furniture is made in the USA!
I bought two coffee table sets and other stuff that was on clearance and sale .... I came next day to pick everything up with a help of a friend ... they told me that I had to get everything out and load it in my van ... no one helped ... there were 3 employees standing by the entrance... they did not even bother helping with the door .... very disappointing!!!!!! Will never go back there again !!!
you guys are the worst!!! I've been trying to talk to someone for over a week about an order and keep getting told someone will call but yet I still to hear back I am not happy and will never spend a dime on you!!
Salem location has nice staff. They are a franchise and seem limited on what they can do for price. The website is awful. I went on the website and saw a 50% off sale on the mattress dept. I added a mattress to my cart and then went to look at the foundations as the mattress page said your warranty was voided if you didn't have the correct foundation. I selected a foundation and when I was brought back to the checkout the mattress went up in price (the promo ended). I talked to the online chat and not willing to help and told me to talk to my local store. The store rep was willing to help me but was advised by a manager they can only match their website and any promo codes. Because I was buying more from them they ended a sale on me and won't help rectify the problem.
Beautiful furniture I will be back,I love everything about the store
The pricing is reasonable and they will match online pricing on furniture
It was good really nice
My husband and I went in looking for a new kitchen table set and the salesman, John, was extremely helpful and courteous. He wasn't a very pushy salesman, which we appreciated. He let us have time to browse and checked in a couple times to see if we had any questions and answered them when we had questions. Their prices were also decent, less than we originally expected. We would definitely recommend furniture shopping here and to request John.
JD sold my dad a amazing bed room set he is a amazing person
J.D. was the best salesman I ever had. He is Amazing!!
Ashley is 100 percent better than Bobs furniture. We walked in and within 10 minutes picked out and left with a brand new coffee table set! Thank you!
Buenos precios lo único malo es la tardanzas para entregar el artículo
Michelle was a tremendous help in working with our needs for an update of our living room and what works within the space and with the decor.
JD helped us to find our new furniture. Amazing guy...!
JD was very helpful and guided me through the store and showed me options available at the time of my visit.
Great experience shopping at Ashley’s. Great variety and service was excellent. Gamal helped us find the couch we loved and when we went back Joe helped us get it ordered. Highly recommend.
Gamal was very knowledgeable, and professional. He helped my husband and I pick out furniture for our new house. He was great.
Cheap quality. Staff pounces on you.
Thank you Carol and Jd you made my first experience buying furniture AMAZINGGGG!!!!
great prices with high quality furniture
J.D. was very helpful!
RUN FAR FAR AWAY!!!!!!!!!What a nightmare from start to finish. It&'s not a short story sadly. Stick with me! I Purchased a new home in September 2020. I purchased a dining set, mattress and king bedroom set from Ashley financed. Each piece of furniture had a different amount of months with financing which is extremely confusing and I also paid 10% down which is required for any financing, they don&'t tell you that until the end. The manager fixed this for me which gave me hope. But still was a mess from there.My bedroom set came quickly. Very early September. It came damaged; deep scratch on nightstand, broken chest drawer and broken brackets on the dresser so the door wouldn&'t close properly. It was always flinging open each time you took a deep breathe near it. During this delivery they smashed a light in my hallway bringing my mattress up my normal staircase. The light was left hanging and broken. They said someone would call me. I never heard from them and after two months of back and forth and very little follow up they begrudgingly took care of paying for the damage. Someone had to fix the dry wall, paint and have an electrician come to re wire the light. The damage was so bad that the light had to be moved to another location a few inches down.I made the decision to cancel the dining room table after two months and no updates on shipping status. They fought me every step of the way to cancel and tried to charge a 20% restocking fee. At the end of October 2020 a tech came to fix the damaged bedroom set. He fixed the chest drawer but said the nightsstand needed to be replaced as the scratch was under the sealant and happened in manufacturing. The dresser cabinet needed new brackets which he didn&'t have and needed to be ordered. Again I was told someone would call me.. I waited... and waited. I called after two weeks. They said my nightstand was ordered and would arrive two months, they would call to schedule delivery and the brackets were on the way. I received the brackets in December and still no nighttstand. I was patient since it was the holiday. I gave them two full months. In January 2020 I called to follow up... They had no idea what I was talking about and tried to begin the process all over again. They tried to ask for Photos, told me they needed to send a tech to assess the damage. They had no record of my previous tech appointment. After 40 minutes on the phone they apparently realized what I was talking about and said the nightstand was ordered but they didn&'t have a delivery date. They said they would folow up with the manufacturer and would have an answer within 7 days. I asked when it was ordered since it should have been in November. They refused to tell me. They Said a tech could come to do the brackets in 8 weeks... insane. I emailed multiple times after that call to see when it would be here. All the while paying each month for this furniture. I never got a response. I was going to contact the credit card company to contest the charges due to the issues and lack of communication. I received a call at the end of January from a customer service manager, the only competent person there. She informed me this issues had fallen through for months and no one followed up. She told me the nightstand was never ordered even though they said it was.. she told me the night stand needed to come from overseas and would take an additional Two months. At this point I wanted off the hell ride. I requested to return everything. Since the furniture arrived damaged they agreed. They tried to offer me a resolution which was to give me the nightstand for free and then a $100 gift card to make another purchase at Ashley furniture which quite frankly I found insulting. After this experience the last thing I want to do is give more money to that hellhole.The long and short of it- after countless hours of calls,No follow up, ignored emails, damaged lights that I later saw had ripped a hole in my mattress (was never addressed)
Jd was helpful and made finding my new bed easier tand relaxing
JD helped my brother find a mattress.He was incredibly helpful and knowledgeable about them and gave him a really good deal
(Translated by Google) J d was a great salesman (Original) J d fue un esxelente vendedor
JD was very personable and efficient!
JD was very helpful today
JD is the best salesperson ever!!!
Jd is very helpful and kind
No pressure sales force.
Ashley furniture had all the furniture we needed so beautiful and affordable and our salesman Gamal was very nice and has lots of experience very knowledgeable I recommend him If you are thinking to go there.
We walked in to Ashley’s and we were greeted with a bubbly smiled sales lady named Carol , She was wonderful she helped us pick furniture for 5 rooms for our new home and she was amazing she spent over 3 hours with us and helped us decorate our new home , we have never had exceptional service from any other place like we did at Ashley’s Great service and greatly priced furniture and good quality . Carol even on medical leave called and followed up with us checking on our delivery date and making sure everything was going smoothly and even after it was delivered to see if we were happy ,Ashley’s should be proud to have someone like Carol working for them! she is amazing and experienced and knows her stuff so if you need furniture go see Carol we highly recommend her and Ashley’s . The Tower family
J.D., Joe & Dave were helpful and a pleasure to work with. Looking forward to many restful nights in our new king bed and mattress.
J.D was extremely helpful and gave us all of his attention and was very knowledgeable
Had an amazing experience with JD (John Doyle) very welcoming upon entering the building, he stopped what he was doing and showed me around for the things I wanted. He certainly made an impression on me, I’m so glad I got him as a representative to assist me
JD was the most pleasant sales associate that I’ve met @ Ashley not hovering very helpful will definitely be back
JD was extremely helpful
Bait and switch scam store... u immediately walk in they swarm u like bees, lady gives u a flyer promising 10% etc if you meet the amount required.... meet the amount required then suddenly the discounts don’t apply to my products... also buyer beware they charge way differently in store vs online for the same exact thing, I’m talking about a $1000 difference on a bedroom set...oh then you try to use the SALEOCLOCK code online and boom suddenly the message comes up valid code but your products don’t qualify... stay away from here!!
If you want your furniture fast, THIS IS NOT THE PLACE TO GO!! Spent 2 GRAND, 6 weeks later, the last part of our order came in, then ANOTHER 3 days to deliver it!! (Only positive is....good quality, considering it all came in off a slow boat from CHINA)!
The customer service is top notch! Gamal knows his furniture and the manager Giwaine was very helpful and professional. Overall it was a great buying experience!
I'm done with this place. I've purchased a whole set and had parts replaced by more parts that are more damaged. And they damage my walls only to tell me to call another delivery company. It's not worth dealing with them.
I&'m done with this place. I&'ve purchased a whole set and had parts replaced by more parts that are more damaged. And they damage my walls only to tell me to call another delivery company. It&'s not worth dealing with them.
Over priced. Do your homework and find better deals!
Went to Ashleys Homestore for a new sectional and dinner table for my apartment. Found both for amazing prices and Gamal helped me through it! He was great along with excellent service
I just bought a sofa and loveseat for a great price at Ashley. While the price was fantastic, I also greatly appreciated the service - I was greeted right when I walked in and told about the specials (for Black Friday and other sales) but then no salesperson bothered me or hovered as I was shopping. Gamal had helped me multiple times (and even offered me coffee from his own Dunkin’s stash of Kcups) but never pushed or pressured me into buying. It was quite a refreshing experience from other stores I’ve been to. He helped me buy the sofas and even gave me travel tips for an upcoming vacation. Great and service all around!
A large inventory and selection so you can find just about any furniture needs. Also, Ashley provided a design consultant, Carol, and she was very helpful and professional. Carol assisted us with several furniture selections which made a very large process almost too easy. Thank you!
variety of styles at good value and sales rep very friendly and helpful
I have bought plenty of good furniture here. they were great today and I appreciate it. thank you all!
Nice inside and my sales women was fantastic!!
Great experience! Carol was a great help
Very friendly staff. Gamal was great. Told us up front when items will be in instead of waiting till we decided what we had our minds on. Which was great because we didn’t want to wait forever for our furniture.
CAROL IS AMAZING!! She went above and beyond to help us select everything we needed. She was helpful from start to finish! Ashley has nothing on Carol!
I really was excited to find the store and the extremely reasonable prices.However what a disappointment when it came to having my furniture delivered. The delivery people were not professional movers and really had no idea how to get the couch into my house.I'd actually moved a similar size couch out of that very same doorway they tried to use but they insisted the couch was too large and they took it back to the warehouse. Now the store has the audacity to try to charge me a 20% restocking fee for cancelling my order. That's just not going to happen, sorry to say will not be going back.
Sales associates Jose Otera was great. Very patient and knowledgeable Highly recommend seeing him.
We were there today to buy a recliner, and were very pleased with the services. The salesman was very polite and very helpful. I will recommend to my family to go there for their furniture. Thank You 😊
We went to Ashely’s in Salem NH to look for a new couch. Gamal was very attentive and professional. We have limited space in our living room and he listened to everything we wanted. He was also very friendly and not pushy at all. We will definitely be back and looking for Gamal to find the right coffee table. Edited: see comment below. Stay away from Ashley’s/Ashbrook furniture.
Gamal was extremely helpful in helping us select our new bed. He was also very knowledgeable with the mattresses, which is best for the way you sleep, how to sleep, which pillows to use, etc. It was a very positive experience.
Just purchased a sofa at Ashley&'s 14 Kelly Road, Salem, New Hampshire. Got home and looked on line to admire what I bought. Found out it was $100 cheaper on line. Went back to store and they honored the difference! WOW
Great service very personal sales people. Carol was a pleasure to work with. Beautiful furniture!
So disappointed by my experience at Ashley. I had such high hopes. Please take my advice and listen to the reviews. I didn't and regret it. I purchased 6,000 dollars in furniture for my new home. It has been hell ever since! I had to schedule three separate delivery's for my items which was fine with me problems started from the moment I bought. They messed up my financing and told me I only could do 36 months instead of what they told me prior which was 60. thankfully the store manager called me a few weeks later when I stated my frustration on a survey. First item- My bedroom set arrived damaged. Three out of the four pieces were damaged. A cabinet door on my dresser doesn't close and catch the magnet, my night stand has a large scratch down the center and the dresser drawer doesn't close. . . I called and had to send over a million pictures. They said they could have a tech come out, their earliest appointment was 6 weeks away!!! I agreed to that like an idiot. Second was my mattress. Mattress was fine but the delivery drivers smashed my light out of my wall. I had to call numerous times and was given little information. I had to find an electrician to send an estimate, send the estimate over and after two weeks of being told someone would get back to me they finally agreed to send a check. After trying to negotiate the cost!!! Ridiculous. Much of the work was on my end as I left countless voicemails , dearth with electricians and phone calls left unanswered. Last my dining room table was supposed to be delivered within 4-6 weeks. I patiently waited, On the 6th week I called to check in , they did not have an eta. I received a call the next day stating the furniture had not left the warehouse yet, it still needed to leave the warehouse and go to Ashley's warehouse before being processed and eventually making its way to me. After all is said and one it would add on an additional 4 weeks. I canceled the table. Take my advice and go to Bernie and phyls. Customer service is great and. They had my couch and other items in my home within a week. They are perfect and white Glover delivery I wanted to love Ashley but this experience has left me with a bad taste in my mouth. . DONT DO IT!
Good service
The best experience ever buying a couch! Walked around the store at my leisure and wasn’t accosted at all by any salesperson. Unlike Bobs!!! Picked out my couch and then asked for help. Thanks to Carol at the Salem, NH store I was done and out of there in 15 mins. Has the same wonderful experience when I bought my recliner a few years ago. And their prices are so reasonable. Wouldn’t go anywhere else.
I went in knowing what bedroom set I wanted and Carol was very busy but still helped me in record time. I also was looking for a dining set and she was very helpful on that as well. I was in and out quickly and very satisfied. Carol is very friendly and knowledgeable on what the store can offer.
Carol Reed customer skills was very professional and she was very knowledgeable. I really enjoyed my experience!!!
This is a low quality furniture store. Pretty much poor made quality furniture &"GARBAGE!!Where is a zero star rating??
Good quality furniture, friendly knowledgeable staff.
Having a huge tent sale! Get there early and find the best deals
(Translated by Google) Excellent (Original) Excelente
Amazing. Great prices
Gamal was great—very helpful and attentive :)
I had the most excellent shopping experience ever here at Ashley. CAROL my sales person, helped me in my selection of dining and living room furniture. She is an amazing interior decorator and designer. She helped me make my house a home. Love Ashley Furniture, Love the store, and yes love Carol my go to sales person/designer. Perfect would best described my experience.
Carol was helpful and I’m happy with bedroom set
Carol and the entire team were very helpful; we made a great purchase.
Good price and quality
If I could give this review negative stars I would. Purchased a living room set less than 4 years ago with a protection plan. Three months ago I filed a claim as springs are starting to pop up in the cushions. The protection plan company is dragging out the process as they claim they need the technician who visited my house to define what defective means. Laughable. I contacted Ashley customer service directly and was told that they no longer use this protection company and there's nothing they can do for me. Shame on me for expecting furniture to last more than three years in a room we don't even use daily. I would never buy from Ashley again as their product is clearly below standards and there is no recourse when something goes wrong. They claim to offer a one year warranty against defects, so if you only need the furniture for a year, this is the place to shop. Once your check clears, you're on your own. Poor quality, poor customer service.
Great customer service! We appreciate the time team member Gamal took to explain everything in detail to us and answer all our questions! Thank you!
I saw a sofa and loveseat set on the Ashley website that I wanted to see (and test out) at the store. Unfortunately they didn’t have the set but they happen to have the matching recliner which was good enough! Gamal was our salesman. He was very knowledgeable of the product and the material. He made our experience stress free and easy. This is our second purchase from Ashley and we’ll keep coming back for sure.
Pleasant atmosphere (sales team doesn't hover), and reasonable prices for good quality.
Love it
Carol was very helpful throughout the process, thanks so much for everything! I bought everything I needed at good prices. Will be returning soon to purchase a few decorative pieces.
The good quality of items they offer The best sell personal to me is Carol.
Gamal was very helpful and knowledgeable about furniture. He helped us make a good decision on what to purchase. I am very happy with the service at Ashley and will return.
Carol our sales associate was excellent. Very helpful, knowledgeable and friendly. Great value on our purchase. Highly recommend
I went to Ashley to see if I can get one thing and I ended buying more Gamal was awesome! He help me a lot to take the best decision. I totally recommend this store.
Good customer service second time around buying furniture with ashley
After shopping at many different furniture stores over the years Ashley HomeStore was a breath of fresh air ! Gamal Kotb was very professional and super helpful. He answered all our questions and wasn't pushy all at which we appreciated. I was very impressed with the prices and quality of the furniture. We will be shopping here again for sure
Went to Ashley in Salem, NH. I knew what I wanted but after talking with my sales consultant Gamal, I realized it wouldn’t work! He was so helpful and I am so excited am happy you the living room set and bedroom set I got! I would have ordered something that never would have made it through my halls not due to space but he shape. He knew exactly what I needed and what would not work! So big shot out to Gamal! My kids and I are so excited!
Gamal is wonderful!!! He was so helpful when my husband and I were choosing a couch for our new home. He was a delight to talk to, he didn’t pressure us into buying anything, and he gave us lots of great advice as we wrestled with whether to buy a sectional or a sofa/ loveseat. Thank you, Gamal!!
The staff was very friendly. Gamal K was super helpful and informative... he had an answer for every question we asked AND was a pleasure to deal with. Two thumbs up!!!
We had a great experience - dealing with John Pray. He was very friendly and knowledgeable. It was so quick and easy. We would highly recommend doing business with them!!
Gamal the sales representative was very friendly and knowledgeable in general. I was looking for a good mattress and was able to make an educated purchase thanks to his help and knowledge about the industry. Gamal is passionate about making sure that people get a good night's sleep. if you are interested in purchasing a new mattress you should go Ashley's furniture and ask specifically for Gamal. A happy customer.
HEADS UP CUSTOMERS!!! 5 years ago I purchased a living room set from Ashley Furniture on Kelly Rd. Salem, NH. At the time they suggested a purchase the $99 protection plan which they explained as such....if within 5 years you don't make a claim on the set you will receive the $99 in a check. Well here we are 5 yrs later and I called to find out where my check was......the lady explained this to me....WE DONT PHYSICALLY SEND YOU A CHECK FOR $99....you need to come to the store and purchase something for at least $799.00 (minimum amount), then we subtract the $99 from your total.....I swear on my bible THE SALESMAN NEVER said that.....why would I call if he had? I feel I was taken by Ashley Furniture and now I'm out $99. Buyer beware of the language they twist around .... Very Unsatisfied with the way they did this..... Probably will NEVER go back there again Signed I WAS COUNTING ON THAT CHECK 🤐
We appreciated Gamal’s professional and friendly demeanor. We did not feel rushed and felt confident in our purchase; Gamal was on hand to answer any questions and made the process easy. Really enjoyed our experience.
Sasha was extremely helpful and knowledgeable. I would definitely recommend everyone to go to him.
Good service, good selection of value furniture.
John was great to work with. He was very patient and helped us find exactly what we wanted. We are very happy with our purchase!
Bought our sofa from them. We had some shipping issues, but as far as the store itself goes the staff are super nice and the place was immaculate when we went into the showcase.
My wife and I were looking for an end table. When we stopped by Ashley, we weren't greeted, had to ask for help, pointed in the direction of some tables and that was it. We noticed that almost all of their furniture was on the dark side. Very dark. Quality was questionable. And, if we bought something, we'd have to drive to Hudson to pick it up. I guess we're headed back to jordan's or La-Z-Boy. You get what you pay for.
Do not buy furniture from this store. My wife and I bought a sectional last October. Springs began to pop within 2 months and we have been strung along by their management team. They will sell you on "quality furniture" and their one year warranty. Once your out the door it's on to the next sucker. Poor Product. Poor customer service.
It has some good products and special price
Gamal was excellent. He spent the right amount of time directing us through the store, and followed our wishes to the T. Thanks.
First time we went to Ashley we where looking for a couch. Not only did we get a couch but we also got a love seat.... All at a reasonable price!!!! We recieved them in the exact time frame they said it would come in. And delivery was quick and the couches are perfect. We just got back from purchasing a bedroom set and mattress. Even better is that it will be here in 2 to 3 weeks. I can't wait to see our home fully furnished. ❤
Gamal was very helpful! I can’t wait to get our couch
Michelle was excellent and made it fast and easy to get our new mattress! Will definitely be back in the near future.
The sales representative was very friendly and knowledgeable. she took the time to show me other options and gave very good suggestions.
Great service from Michelle. Took the time and was patient. showed me the entire store and provided many options. Highly recommend working with her and the management team for the service and flexibility. Andrew D.
Went to Ashley HomeStore in Salem NH to look at a side board for my Dining room. My husband and I walked in and was greeted by a very nice gentleman Gamal Kotb. He was very knowledgeable and took his time to show us a few different side boards and dining room tables and chairs. He was very patient and wanted to make sure we were happy. We were so happy that we bought not only a side board but table and 8 chairs.
Michelle is very personable and made the entire experience very pleasurable.
tiene buenos precios, y sobre todo una muy buena atención. el señor gamal kotb me brindó un servicios súper excelente. gracias gamal
Went to this store to accompany my sister and I ended up buying a bedroom for myself. Great service, thank you!
Gamal was very knowledgeable in helping us pick out our new dinning room table it was a pleasure working with him
The sales associates go the extra mile to make sure all your concerns are met. The company stands behind their products after delivery and makes sure you're satisfied with the results
Don&'t waste your time at this store. Walked around looking for someone to help me out for a good five minutes. Once I found someone she seemed bothered that I was asking a simple question. Delivery takes forever. They dont seem to be very helpful and not interested in making the customer happy. Terrible experience. Will not be returning and will not recommend others to shop here!
Great Salesperson,Gamal Kotb.Great Staff.
I went to, this store may 1, 2019.As soon as I walked in I was greeted by a very friendly gentleman GameL Kotb.I was going to buy a bedroom set I saw online and a box spring n mattress.He helped me every step of the way.He was very friendly, polite and helpful.And the staff at front desk were all very friendly.I was very happy with the great prices and great services, and great furniture I purchased.I shop here all the time.Driving down from mass.well worth the trip.Thankyou , Gamel Kotb.And thanks everyone at front desk for making my shopping there pleasant, easy ,and friendly atmosphere..Patricia Daley
Great customer service and products at Ashley Furniture Store in Salem, NH. Michelle, the salesperson was very friendly and helpful. We are super happy with our purchase and experience!
Good service, good people, especially Mr Steve explain everything to me and make me comfortable. I definitely recommend a anyone to Ashley store.
I love this place
Great experience *** Sasa greeted me promptly and directed me towards what I needed , very knowledgable which helped me with the limited time I had *** easy smooth process and walked me through every step of the way , was in and out in record time ! -JD
Excellent customer service! Sales consultant Gamal Kotb was very helpful, kind, knowledgeable and not pushy whatsoever. We will definitely shop at Ashley again in the future.
Great selection and low key sales people. Found everything I was looking for at reasonable prices.
We had a good time at Ashley’s Furniture. We were happy to see that they didnt “attack” us like most furniture store representatives do, but were available when we needed to make our final purchase. We worked with Michelle Shahian who was very patient and kind and even laughed at our silly jokes. We would recommend Ashley’s for your next furniture purchase.
Great place to buy furniture great atmosphere as soon as i walked in Charlie greeted himself to my husband & I helped us get our dinning room chair.. We will be back for our bedroomset. 😊
La buena calidad de los muebles y el buen servicio al cliente
didn't have what I was looking for, other than that it was alright a little pricey
great prices and selection. sales people are great. ask for Carol she's the best!
My partner and I worked with Charlie at the Salem, NH store and he was great. We already knew what we wanted to purchase having researched online, he gave me time to roam around the store and see if they had anything matching my research. We were basically furnishing an entire apartment and he was able to compare store prices with the website to give me the cheapest price. We walked in there wanting to spend a certain amount and we ended up spending exactly that. He's a great sales rep and we would definitely do business there again.
Came into this location looking for a new couch. John was incredible to work with helped me through the entire process. I’m writing this review on my new sofa and I’ve never been happier. I Will be back be back for sure
Carol was super helpful and made our experience quick and wonderful!
Great service, very clear—were proactive in getting us the best price. A+
The gentleman helping us, Jose, was very helpful and knowledgeable. The store had a great selection.
Sasa was very friendly and helpful with finding a couch in the style we liked in our price range and made sure it would also fit in our living room. We are definitely coming back for the rest of our furniture needs!
I am extremely satisfied with my experience at Ashley furniture home store! I went into the store not knowing exactly what Kind of mattress I wanted to purchase. I was approached by a salesman named Sasha and he asked me what I was looking. I told him I needed a new mattress and was on a little bit of a budget. Rather than showing me beds that were out of my price range, he listened to my needs and gave me some great options to choose from. I found a new bed I love and would highly recommend Ashley HomeStore to anyone looking for any furniture needs!
They have a good amount of furniture. I just haven't found what I'm looking for.
The furniture is beautiful and priced great and our salesperson, Ada, was fantastic! When we first entered the store she left my husband and I alone to browse and then gave us help when we were ready - no pushy sales pitch or following behind us - was greatly appreciated!
I've been in the market for a new mattress for sometime. I've done some searching because I really hoped to find the closest match to what I currently have now. My mattress is about 10 yrs old, and its about time for a new one. I've shopped at Ashleys in the past but it had been a while. Jose greeted me upon arrival and was amazing. I told him what I had in mind, and funny, although we played with all the mattresses in the store, he had the right idea from the very beginning. I could've taken a nap on the spot. I cannot wait to get my new mattress, I think Jose did a great job helping me choose. I most certainly will be returning and seeking him out for all my furniture. Stop by and definitely ask for Jose. 😊
The sales person Gamal that sold me my new bed was very helpful. He was very patient with me and didn't pressure me into a decision. He took the time to show me different options and I loved all the furniture at Ashley!!
My boyfriend and I just got a couch and we are super happy! The manager was super friendly and welcoming without being pushy or overbearing. He was also a Veteran, so that was cool. He introduced us to Gamal, who was super pleasant. Gamal immediately made us feel like we were in a mom and pop store, not a large retailer. He took his time, but wasn’t pushy. We feel like we got a great deal, and are very pleased with the customer service!
We purchased a queen sleeper sofa At Ashley’s Home Store in Salem NH. We were greeted by Jose upon entering, he gave us directions then allowed us to search the store without hounding us during our search. He checked in now & again to let us know he was available. This approach was so appreciated by us. Nothing worse than being chased around a store by a sales person.! Ultimately we found what we were looking for, Jose help us with color choice & through final purchase which included 2 matching bookcases. His laid back demeanor only enhanced our first time experience with this store. Once our decision was made, his full attention was on our purchase & it was completed without any issue! When you visit Ashley’s Furniture in Salem NH - ask for Jose- he’s your man! Oh by the way - the merchandise is awesome & reasonably price!
Charlie assisted me with purchase of kitchen table. I like how he was helpful but not pushy.
We’ve purchased several pieces over the years & every experience has been positive. The quality of everything has been great & lasts. Carol is awesome & we’ve worked with Ken also. Their patient, knowledgeable & honest!
Great price and service! Charlie was awesome! Thanks!
Loved the no pressure atmosphere
Their customer service is amazing! They helped me pick out a bed and Charlie was super helpful and friendly. Great furniture. I will be back for some couches! ⭐️⭐️⭐️⭐️⭐️
Went twice and both sales went perfectly fine and they did everything I needed and asked for!
TERRIBLE!!!! I bought this: Coviar Counter Height Dining Room Table and Bar Stools (Set of 5) At the end of putting the chairs together, realized that they had shipped the wrong stretchers and was not able to finish assembling the chairs. I called CS they told me that the parts would ship within a week . . . I called again and they told me that they don't have the parts anywhere in the US and I have to wait a month to get the parts that are coming from China! Absolutely insane. . . . not to mention that some of the parts were defective as well. I would not recommend this at all! DO NOT BUY THIS PRODUCT!!! I will never buy anything from this store again!
DISAPPOINTING!! First told our furniture would be in 2 weeks from the day we purchased.. Took over a month! And when they delivered my couch they unwrapped the protective plastic in my driveway and tore up the pillows forcing the couch through my door! They tell me &"You can deny delivery or we can have someone come out to repair the couch&"...hmm i shouldve denied delivery. We hace waited over 2 weeks for a replacement pillow and have to wait an ADDITIONAL MONTH for theyre tech to come out and replace the torn pillow!!! REDICULOUS! Its just BAD customer service. My wife is more dissappointed than Me! And she&'s the understanding one!
My wife and I had a great experience working with Gamal. Found exactly what we needed and left very happy with our purchase.
I wouldn&'t buy anything from this store again after our 1st and last experience. We bought a recliner from the salesman there and specifically asked if it was all leather because that is what we were looking for. We were informed it was and less than a year later the so called &"leather&" was wearing off and causing red spots from the material underneath on our espresso colored recliner. When called for our warranty they dont cover the material. Are you kidding me? Then when I spoke with a manager I was told she was submitting the claim to corporate to try to get it covered, no response after multiple follow-ups. Poor customer service all around and poor product. If you&'re that desperate you need to tell lies to sell something maybe you should consider another career path.
So so
Great experience. No pushy sales people. Alot to choose from. Great quality. Carol was awesome, very helpful. She made the experience worth while. I definitely will be doing business again with Ashley Homestore. I'm going to recommend to family and friends.
Had a great experience. Very nice selection. No pushy sales people. Alot to choose from. Carol was great. She explained everything. Definitely will be doing business again at Ashley Homestore.
Thank you Gamal for your expertise and honesty when choosing the right items for our new place. We are looking forward to seeing everything in the space and making it feel like home. We will definitely keep you in mind if we need anything in the future.
Carol was AMAZING!!! She answered all of our questions and went above and beyond to ensure our experience was top notch. Super friendly staff. Will definitely come back.
I bought a bedroom set back on Dec 26th 2018. I was told 2 to 3 weeks for delivery. so my entire bedroom set should have been delivered between the 15th - 18th. I said that was a long time, but since I liked the bedroom set, I said ok. most of my bedroom set will be delivered tomorrow Saturday Jan 18th and thats because I called on the second week just to see how it was going. My bed is still not in until the 25th. 😡 and they were going to wait over a month to deliver everything. I am pissed. I could have gone else where. Over a month to get my entire bedroom set. I have called multiple times to speak with the manager, he is never in. I leave messages and he doesn't call back. I will never recommend this place. EVER
Carol helped us buy our new couch and she was amazing! Super nice! But the best part was that we found the perfect piece for our space. Thanks!
Recently purchased mattresses at Ashley's. The sales associate Carol was wonderful!!!!
all very beautiful
Salesperson, Carol in Salem, NH tracked and updated us through our very large sectional delivery deadline of 12/20. Happy to say we were able to enjoy our new couch with family for the holidays. Better than expected.
Before placing our order in store on Dec 16, we told the salesman we needed it on Jan 5th and he said absolutely no problem, that it was more than enough time. It is now Jan 2nd and the furniture we purchased isn't even in the warehouse yet. They also didn't mention the fact that the warehouse holds the furniture for 3 days once they get it to check the quality. This is the last time we will ever order anything from them. Don't buy from here unless you want your furniture 5 years from now.
We had the pleasure of working with Gamal at the Salem, NH location. You could tell right away he had a deep knowledge of the furniture business and took the time with us so that we could make an informed decision. This was important as we were looking to invest in some pieces but not overspend. When we went to the store we also had our two elementary aged children with us. He involved them in the process and was absolutely great with them - they want to go back just to visit him! Gamal gave us the support we needed without being a pushy salesperson - even when we didn’t buy anything the first night as we wanted to go home and get some measurements. We will absolutely go back to Ashley to work with him. He is an asset to the business for sure!
Helpful and friendly staff. We were helped by a very polite, amazing customer service sales rep by the name of Candy 2 days in a row because I couldn’t decide and on both occasions she was a delight, definitely would go back.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
