Ashley Store | Seabrook, NH 03874

Purchased a mattress from Aaron he was very pleasant and informative. It was a pleasure doing business with him

DO NOT BUY FROM ASHLEY'S. I would give it ZERO stars if I could. I have never experienced such poor customer service when it comes to addressing a warranty issue. I've been trying to work w/Ashley's Customer Care in regards to my white leather sofa & recliner for far too long now. I purchased the set in 2022. The problem started within the 1st mo. or so. Here we are in 2023 & still unresolved.I have 2 sections that immediately were color stained within the mo. or so, by normal usage (people just sitting on the sofa or recliner). Pretty sure the sofa & recliner had not been pretreated before leaving the warehouse. Quality leather shouldn't stain from clothing like that. I've owned a light buttercream leather sofa for 5 years that I purchased from Jordan's furniture in the past & it never absorbed the colors of clothes.I've asked Ashley's several times to help resolve this matter because it's covered by warranty, all I continue to receive is the run around.Every time I call, they say someone has called & left a message. Not true. I've only received 1 email & 1 voicemail from Ashley's & that was in the very beginning of this ordeal. They requested pictures. In response to their request, I had sent 2 emails with pictures, & a follow up phone call. Nothing came about. I called over & over & kept getting the same response which was that someone will get back to me.On 1-24-23, I had to forward that same email w/pics to Ashley's again because they couldn't find the 1st email (both emails sent to emailus@ashleycustomercare.com & GuestServices2@ashleyhs.com). I did receive confirmation from an Ashley Customer Care rep that the email was received. Still no resolution. FYI- all I did was forward original email to same email address it was originally sent it to, all while I was on the phone w/the rep. Funny how they can see emails when you stay on the phone w/them to confirm that they receive it.This is embarrassing. I won't let anyone sit on the middle or left section of the sofa worried if someone sits on that side of the sofa with any colored clothing, the sofa will absorb the colors. No one should have to worry so much about what guests are wearing while they sit on your furniture.Ashley's - Salem, NH had the same white sofa on display for a while. I didn't see it color stained & I'm sure plenty of people have sat on it. I was one of them.3-4 mo. ago Ashley's finally sent out a 3rd party co. to supposedly resolve the matter. Guy shows up at 8pm (when he was supposed to arrive no later than 6), saying he was told to come clean it. He didn't even clean it. He only came in with a cell phone. No cleaning products of any kind. He took pictures & said he will report back to Ashley's within 10 days.Since the pointless visit, I called Ashley's a couple of times & was told that they still haven't heard from the 3rd party co. All they did was continue to give me fake apologies & lies about how they're going to have someone call me back to resolve. Nothing was been done. Before anyone says "Maybe she's not a clean person", my entire living room is mainly white with black, gold, & grey details. I keep it sharp looking.Called again today (8/4/23), was told they called and left a vm back on July 11. Which is a lie. I did not receive a voicemail from Ashley's that day. I check my vm daily. Ashley's tends to be the only co./people that claim to leave me a voicemail & somehow I never receive one. I have no problem receiving voicemails, or any other msgs from anyone else. I kept asking what number they're calling. Reps don't answer me when I ask. They carry on w/ the "I'm sorry".BTW, they just informed me that there is nothing they can do. They're claiming it is heat damage based on that unprofessional useless visit from their 3rd party contractor. I have central AC/Heat. I keep the temp in my place between 68-72 degrees all year round. Make that make sense.It was never a heat damage issue. It is an Ashley QC issue.Anything not to hold themselves accoun

Buyer Beware!We bought a Sterns Foster mattress! After a few months there is a Giant pothole in the middle of mattress! Customer Service rub around for six months! The mattress quality is poor quality! I am thoroughly disappointed with Ashley customer service! Don't buy anything from this store! The $2000 dollars for a mattress that has a ten year warranty and We cannot sleep in this bed!. Sterns and Foster warranty is useless at Ashley's furniture! Customer service is horrific!

Howard is amazing at this location! We had come in multiple times due to my indecisiveness and constraints of my condo. He was so patient and so helpful each time. My husband and I have very different taste and he was somehow able to work his magic and find us the PERFECT living room set we could both agree on. This was my first time coming to Ashley's and the service and furniture just can't be beat. Singly recommend Howard and Ashley's in Seabrook, NH

Jim was really helpful throughout the whole process of getting furniture for my place. Super welcoming in the store to help me with seeing what my place could look like with each of the pieces he showed. The delivery crew was super nice and respectful throughout bringing in the furniture, setting it up, and placing it. I would highly recommend Ashley Furniture if people are looking to add furniture to their home!

Ashley's has disappointed multiple times. I placed an order over Labor Day weekend for platform beds for a new house I'm moving into but when delivery day came they brought me a damaged piece for 1 of the 4 beds and they didn't bring the slats for the other 3 beds. I guess they expected the kids to sleep on the floor with the mattress.Anyway then they told me they will send it but when the guy came a second time for the delivery he said he didn't have the correct pieces, so did nothing and left. Called and complained again they said they would reduce my bill by $150 but haven't seen that happen yet on the card activity online and they would send out this time the right stuff.Lo and behold on the 3rd time the delivery comes and again they don't have the right slats. Maybe it's too difficult to send the right stuff from the Warehouse I don't know. Must be a complicated process. To top it off the piece they brought to replace the damaged piece itself is damaged. Now I called and I'm waiting to hear back hopefully on the 4th attempt they can get it right but I wouldn't make that bet. They need to make this right. It's been over 2 months now. Unacceptable.

John Doyle did a great job helping me choose a mattress for my daughter. If you want quality and top notch service go to Ashley in Seabrook.

John Doyle was wonderful to work with!! Patient, no pressure, very helpful!! Recommend him!