Ashley | Blackwood, NJ 08012

BUYERS BE WARNED! A few years ago we bought a bunch of furniture from here including a leather sectional that ripped at the seam. No problem because we bought the insurance (that they practically force on you), right? Wrong! They just refuse to fix anything. The insurance is a nightmare to talk to and they go against their own policy that clearly states "Separation of seams & joints" are covered on leather furniture. Don't trust the quality of the furniture here or the fact you have insurance on it. It's a scam. But luckily for us we are going to pursue this further with a lawyer.

Big selection of furniture. Salespersons are not pushy or hovering over you which is great. Jordan was very helpful and patient.

The customer service was excellent from Mark! We enjoy our new couches and dining room table set very much. We were able to do a price match with the online pricing and were very pleased! 5 months interest free, can’t beat it!

Buyer beware. This furniture is very low quality. Expect to replace your everyday items every two years at l least. Take it from me, I bought what I thought was a really nice sofa & love seat, as well as counter height chairs for my island in 2019. My sofas have multiple holes and several zippers have broken. As for the chairs, the legs have broken. I purchased the extended warranty and filed a claim. I was told that because I reported two many items with issues at once, they had to deny my entire claim. As I suggested to the representative, perhaps the issue here is that these are real low quality items not built to withstand everyday wear and tear or there is simply a manufacturers defect. Please take your money and go elsewhere! Also, if you purchased the warranty, report an issue asap. I was also informed that I was denied as well because I had 5 days to report and issue. I was not made of aware of this policy when I made my purchase in 2019. I was also never given any warranty paperwork. Don’t make my mistake, ask for a copy of the paperwork before leaving if you do make a purchase.

Buyer beware. This furniture is very low quality. Expect to replace your everyday items every two years at l least. Take it from me, I bought what I thought was a really nice sofa & love seat, as well as counter height chairs for my island in 2019. My sofas have multiple holes and several zippers have broken. As for the chairs, the legs have broken. I purchased the extended warranty and filed a claim. I was told that because I reported two many items with issues at once, they had to deny my entire claim. As I suggested to the representative, perhaps the issue here is that these are real low quality items not built to withstand everyday wear and tear or there is simply a manufacturers defect. Please take your money and go elsewhere! Also, if you purchased the warranty, report an issue asap. I was also informed that I was denied as well because I had 5 days to report and issue. I was not made of aware of this policy when I made my purchase in 2019. I was also never given any warranty paperwork. Don’t make my mistake, ask for a copy of the paperwork before leaving if you do make a purchase.

My wife and I liked what we bought this past weekend. Everything is extra delivery, warranty, etc. stores should have there in home delivery services to reduce costs. it was almost an extra 300 or so . companies should automatically warranty what the sell like the old days.

I’ve been a customer for about 10 years, the customer service is a 5 star for me from my initial phone call to meeting the sales representative very professional and knowledgeable he(Vincent) was even able to get me an additional discount! I will continue to purchase merchandise from here. A happy customer 😊

Update: After a lengthy correspondence through the BBB, store owner followed through with the warranty claim. Was able to get a replacement. Thank you! WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN! I have been a loyal Ashley customer for well over 9 years now...no longer! I purchased a complete bedroom set in 2016 and was forced to buy the 5 year worry free extended warranty because the purchase was financed. Last week, while trying to pick up the dresser to move it 1 foot away within the same bedroom, one of the legs completely ripped and broke off (because it's made with cheap particle board). I sent in pictures for the claim and they denied it saying that they do not cover moving damages.....REALLY? I didn't move residences, it was a foot over and they denied it. I will be contacting BBB about this and also filing a claim in small claims court against this store and also Value City. BUYER'S BEWARE - do not buy their poor quality furniture and especially do not pay for a useless extended warranty that they'll never honor!