Ashley Store Blackwood, NJ

My daughter and I worked with Jeff one of the managers there today and we were very happy with his service not only was he very knowledgeable and thorough. You can tell he has a lot of expertise and what he’s doing. He was very patient with me and my daughter.

Mark was Great 👍 He was very patient with us and gave us the time to look for the nightstands that would work in our home. Excellent experience will return for a future purchase. Thanks, S & P Bond

STEVE WAS VERY HELPFUL! CANT WAIT TO GET MY DINING ROOM SET

Vincent (Vinny) is awesome. Bought a sofa and loveseat for a great price during a holiday special. Came back later for a coffee table and got a holiday special AND used a coupon they gave me. Just now bought another loveseat and sofa (reclining) for an awesome price. ALL with Vinny. He helped us out tremendously. Also, the store will price match the website because apparently the online website is a different LLC!

Not happy that I have to wait 3-4 weeks for delivery. Otherwise, they had exactly what I was looking for.

It was great. We did not feel pressured by sales personnel and we were able to wander around the showroom and take our time choosing our pieces. The selection is amazing. Our furniture rep, Vincent, was friendly, helpful, and knowledgeable. Mike took care of the financing and we took advantage of some great deals due to the holiday. The whole process was easy and stress free. Would definitely recommend to family/friends! Planning on returning in the future.

Matthew was an excellent sales person. He listen and showed us exactly what we wanted !

Nice experience, found what we were looking for. Carolina was knowledgeable and friendly, not at all pushy. Prices comparable to other stores.

Ada was very helpful with helping select a bedroom set and family room set.

Salesman Sean was great! Process was smooth and easy!

They were so helpful and friendly

Great experience buying with Ashley and Steve our representative. Completely satisfied with all aspects of the buying process

Went in ready to purchase a sectional. 3 sales people looked me in the eye and did not even greet me. One sales person found me 10 minutes into me strolling around and said to ask if I have any questions and walked away. I guess they missed out on their commission. I saw others walk I. And get instantly greeted and give a tour of the sales floor. Maybe I wasn't dressed for the occasion.

TAKE. YOUR. MONEY. ELSEWHERE. Yes there's some good reviews on here but if you can spot the trend - those people luckily never had to come back to the store with an issue to be resolved. The way the SM of this location treats his paying customers is jarring. I literally receive better problem solving skills and customer service from workers at the Dollar Tree. I simply wanted to exchange a mattress protector that sounds and feels like I am sleeping on a wind breaker - completely mitigates the pillow cushion top mattress that we paid $5,000 for. He had no empathy in his "dialog" with me. Yes I spent over $10k here throughout the years and I feel that is crucial to note because I CHOSE to spend my HARD EARNED money on him & his business - but in return I have ONE SLIGHT issue with a SMALL $150 product I purchased and he shuts me out with absolutely no resolution just SOL. It's simply not about the $150 mattress protector anymore, but the fact that he didn't even ask my name, pull up my account, or ask to see what I was talking about with the mattress protector. I am a Store Manager of a business too, Manny. And NEVER, EVER, could I imagine in a million years turning a loyal customer away for a small exchange of an item that YES, will have to get damaged out because we "slept on" it one night. I have returned items for consumers more expensive then this stupid mattress cover, because that's how you treat loyal customers. I will NEVER be back and luckily my headboard still has not been delivered so I will be able to cancel that. The kicker? I asked Manny where the return policy is posted for this incase I was wrong.. he said "It's not written anywhere". Sick. Thanks.

Repeat customer. Always a good experience

This place is a joke. I found 2 barstools I fell in love with online and went in to check it out for their HUGE MIDNIGHT SALE. The salesman Dave told me it was $205 per chair… it was $150 on the website. I walked out of the store. I called to see why there was such a big price difference, especially since they were having a huge sale, and the women on the phone said “because we deliver to your house and set it up for you”. For $110? I called a different location and they matched the online price and delivered and set up for free

Furniture you'll love at prices you can afford. Raymour is ok but so expensive. Bob's has well known quality issues and poor customer service to address those issues. Ashley offers furniture that will make you smile without breaking the bank. They often have great promotional low to no interest finance options. They make buying furniture, a stress free experience.

Great choices

Great service. Lots of nice furniture

Beautiful store and great customer service.

Mr. V. Johnson was very helpful and a class act.

The sales reps bend over backwards to help.

Vince was wonderful and very helpful to make the purchase of my couch.

Had a great experience. No pressure service, but very helpful!

Matt helped us and good sales

Our sales rep, Sean, was very knowledge and helped with our decision. No pressure, good experience.

Sales guy was great

The sales person was polite and helpful

After 3 visits to the store, Jeff helped us get exactly what we wanted! Great shopping experience.

Vincent was a great help!

We had a good shopping experience at Ashley until we got home and went to their website to double check dimensions and specifications for what we had purchased. Their website price for the exact same recliner was $500+ less online than what we had been charged in the store. That was before delivery, protection, and taxes. We like what we selected, but we certainly won’t be going back to Ashley in the future given their questionable pricing tactics.

Aida is the best. We’ve returned to see her many times

My wife and I went to Ashley store not sure if we would find what we was looking for but thanks to one of there sales personnel we left happy thank you so much 😊.

Stopped in today thinking I’d see what they had to offer as a repeat customer who recently sold their home. Not 1 employee came up to us during our 20 minute stay. Not only that, we walked past several employees and only 1 spoke. 1 employee who was closest to the entryway completely ignored us but warmly greeted the couple who walked in right after us 🤣. The final straw was we had actually found a sofa we liked and another couple was eyeing the same sofa. One of the employees actually greeted them and asked if they had any questions about said sofa but still we were not acknowledged. Not sure what was going on today, but I’ll take my business elsewhere

Not pushy, polite and patient. We will go back

Buying experience was very pleasant. Jeff was our sales associate in Turnersville and was great to work with.

Great service!!!

Very nice showroom. Salesman was very helpful and listened to what we wanted to purchase not pushy. As matter fact our delivery is scheduled for today. So I don’t have any photos

I've worked the sales industry before, so I get the need to engage with customers and follow your script to sell a product, but holy hell, do these salespeople HOUND YOU DOWN. With all due respect and no disrespect meant to the friendly people working here but certain customers have boundaries. I understand trying to make a sale, but I ask you to leave me be like 3 times, you should probably leave me be. Like, I had found something I wanted (for reference the Soletren Ash Gray sofa and love seat) but wanted to explore my options ON MY OWN, which I expressed 3 whole times. Now, instead of giving an employee who doesn't nearly get paid enough a good sale, I'm buying it online because screw that noise. Screw the sales industry and screw chain corps that make their employees into hounds so those employees can barely feed themselves.

Nice furniture setup, lots of appealing groupings. Our sales lady was so helpful and not pushy at all. I bought this living room set and i wasn't even going in to buy anything, my daughter was.

I had a good experience and staff was professional

Excellent service and Products. I was sold the second I walked into the store.

Sales man Sean Klein very nice

I had a great experience at Ashley Furniture today. Service was great, Mark help me with finding what I wanted. And I did purchase a couple of items, thank you Ashley Furniture

Salesman was very helpful. Helped us find exactly what we needed. Pleasant and courteous.

Wonderful experience with Mark helping us the perfect bedroom set.

It was a wonderful experience buying bedroom furniture for my daughter's college house that she is renting

We just bought two beautiful sofas at Ashley Furniture Store in Blackwood N.J. Renee was our saleslady . We would like to thank Renee for the best experience we have ever had purchasing furniture !! Renee was extremely helpful , professional, knowledgeable, and very friendly as well. We have been Ashley customers for decades, excellent quality furniture , and excellent staff , keep us coming back !!!

Vince the sales rep was very informative, friendly, and extremely professional. Will be back this weekend to make a purchase.

Steve was very helpful. Have bought from Ashley Furn before including a houseful of furniture in Fl. Always satisfied.

We walked in was greeted at the door by associate and left alone to look without being pressured. When we needed help we approached Mark for help and went out of is way to assist us. He was very knowledgeable of the furniture on display. Very pleasure experience

sales person and customers service was excellent,, very respecful and answer all our questions.

Matthew Ayer was very helpful and revolved an issue that online reps could not

Stopped by the Turnersville store yesterday and Jordan helped me find an in stock mattress and adjustable bed frame quickly. Thanks! The team at Ashley’s is very professional and eager to help customers with their needs.

Jordan was very helpful!

As usual when we walk in the door we are greeted in a very polite manner, every sales representative that we delt with were attentive and personable Steve and Sean are two of the best at helping us find exactly what we are looking for! I would give 10 stars to the Blackwood location. Awesome service

We have been using Ashley Funiture for years because of the great customer service and quality of the furniture. Jeff, our salesman today, showed us a number of options for mattresses, and made recommendations. It was a seemless transaction. We will be back, when we are ready to buy a master bedroom set.

Horrible! This has been the worst experience and continues to get worse. We waited months and months for our sofa set to come in after being told it would be two weeks. We purchased a warranty, when my sofa needed repair they sent out a member of their team, who spray painted my sofa, while my children and I were in my home once I was having a hard time breathing I realized it wasn’t a cleaner I told him I was pregnant and he responded “ it’s okay the baby will come out a little crazy like me” I have home surveillance and caught this encounter. I called Ashley, they never had the manager return my call. I have called many times , still awaiting someone to call. This sofa is now flacking and gets all over our clothing, on my children and Ashley has yet to respond! Please if anyone endures this response so we can take this further!!!

Sean was so much help and made.the process.of buying our furniture a pleasure! Just love the store!!

Dealing with our salesman, Mark, was a pleasure. We had so many questions and concerns about our space and he was extremely knowledgeable. He gave great advice and comparisons. So happy with our purchase and experience!

Mark did an excellent job Very knowledgeable

We were looking for a love seat recliner that was power operated and Steve Alper steered us in the right direction. Thank you Steve for your help. We love Ashley furniture.

Unfortunately we couldn't work out a sale hopefully in the future we can I guess sales person tried her Manger must have been too busy thanks

Friendly and helpful staff. Quick to answer questions without being pushy invading our personal space.

Purchased a bed that damaged my wooden floor. The bed does not come with any type of rubber protection between the floor and the bed or parts of the bed. Not was it even offered. Just called customer service and pretty much said that’s your problem even after I spent over $6,000 for there furniture. They put the blame of there manufacture they purchased Thousands of units from. Pretend they have no say in the inventory they purchase. Won’t be seeing me there again. Rather pay more for better care else ware.

Ashley's always have the best salespeople. Willing to go the extra mile to get you what you want.

Very professional and great deals.

Ada was so lovely to work with! She was super helpful, not pushy at all, and made the experience so much better.

Ada is The Best..knowledgeable..Limited Stalking..very helpful..she sealed the deal!!

Beautiful store

All the furniture is neutral palette and none of the items called my name. M Gen Z daughter was not impressed with tge selection of dressers. The best part of our visit was the very attentive sales assistant

I was previously in earlier this week and saw a sectional I really loved and was treated rudely so I left I kept thinking about the sectional and decided to call to see if it was still available it was a floor model. I spoke with Aiden over the phone and it was there she put it aside for me and we went to look at it. Aiden was such a sweetheart she was kind and friendly and very professional. Thank you Aiden for being so kind and redeeming Ashley Furniture for us we appreciate good customer service.

Sean was wonderful and very knowledgeable! We had a very good experience shopping at Ashley Furny.

Excellent service and salesperson was very helpful and knowledgeable

Our salesmen sean was excellent!! 0 pressure to buy extremely informative & had our best interests first.

Helpful advice and information. We are considering a corner sectional and feel comfortable with the purchase

Very good customer service. Sean is the best.

I have bought multiple pieces from here and I have to say the customer service with the furniture repair has been awesome. It is a 3rd party that repairs but the prompt service and prompt ordering of parts is phenomenal!!! We had Tyler come out 2 different times and what a GREAT guy . Very patient and very honest. Thank you again Tyler. I hope this gets passed on to you so you know how much you are appreciated your company has a WINNER with you.

Jordan was our salesperson and he was too cool!! He was very professional and patient. He didn’t hover over us, he let us look around, shop and anytime we needed him he was within an earshot, again didn’t hover!! We left buying our dinette set. He is definitely our guy next time we come back!

Shopping for a sofa that converts to a reclining position,sales pointed me in the direction but gave me space to shop Were available to answer questions and wrapped up the purchase quickly

Love this location! we got a livingroom set in November and just purchased a new bedroom set, Steve took care of us both times and was excellent

We had a great experience. We were not followed or pressured to purchase anything. We did purchase a living room set. The whole process took no more than 1/2 hour. Our salesman Sean was great. Ask for him if you shop there.

Sean was amazing and very knowledgeable. He took his time to explain everything. The best part was he did not pressure any sale or make us feel we had to buy anything at all.

Excellent service. Thank you Steve.

I purchased a bed frame from them & not even 5min after my frame being put together by them the frame collapsed. I contacted them they said someone would be in contact that day to schedule a day to come out & fix it. The fact that it just happened I didn’t see why it would take days but ok. Only problem was no one contacted me that day. It took 2 days for someone to finally contact me about fixing my bed. & once they did I informed them since no one ever got back to me I went to Lowe’s & fixed it myself. They answered me back with an unprofessional text in my opinion but that’s just my opinion. I decided to call Ashley furniture back & inform them about my bad experience & the text message I just kept being told that it wasn’t them it was a company the sub contracted out to & that I didn’t answer my phone when that subcontracted company contacted me multiple times. I explained to them that that company was lying that they didn’t call me. (I informed them I have a screen shot of my Voicemails & deleted voice mails if needed.) I received a call back from the CS Manager Lauren we got into a heated discussion because she kept insisting that they did call me & leave a voicemail when I was telling her they didn’t her response was “They are not allowed to lie” well I’m telling her that is a problem because they did. I told her all I wanted was for her to speak to the company they are subcontracting out to because they are doing bad business I didn’t hire them I hired Ashley Furniture it was Ashley who decided to subcontract out to people who do bad business. She tells me if I have an issue with what they did I need to contact them. Other than that all she could offer me was a 50 dollar gift card. I spent 175.00 for deliver & labor 80.00 for the product at Lowe’s to fix the bed 40.00 for the tip for the original workers who delivered. So honestly that 50.00 gift card isn’t nothing compared to what I had to pay when it comes to the money I lost. But all I wanted was for Ashley furniture to speak to the company they hired!!! And all I kept getting on the phone was insinuations that I was just careless with my phone by not answering my phone which is false. At one point in the call she keeps insisting they are not allowed to lie so I say but they did then she says they can’t sooo I say YOUR CALLING ME A LIAR THEN. on this call at one point I did say a explicit word which I apologized for and I’m wrong for that. I just feel like as a returning customer who has paid like 3k at least total to Ashley this was handled wrong. No paying customer should deal with bad service like this but definitely not a returning one. I Speed threw this just a tad bit but all in all I will definitely never step foot in Ashley Furniture again.

Ashley Furniture you were supposed to call me about my recliner delivery 😒

Mark F. Was very knowledgeable and helpful to my needs and took time to show me all that was available for my budget. Thank you

Vincent was great he didn’t pressure us. He let us walk around and look but was there for questions when we needed him. He helped us decide which piece was better. I would go back to get other furniture when needed

Vincent was absolutely amazing! Gave us all the information we needed and then let us walk around without feeling watched constantly or feeling pressured. He was very personable and professional!

Wonderful experience with Nono. Detailed and precise with the sales procedures and product. She will go over and above to get you the best price available. You must ask for her when shopping in Turnersville, NJ!!!! Anna

Very low key sales person very in tune with finding product through out that would appropriate cost/design wise.

Great selection! Good prices! Excellent customer service!

I have purchased many couches and love seats and bedroom furniture from Ashley and today I worked with Kari and she was awesome.

I had a great purchasing experience at this store, Jeff helped me from start to finish and it couldn’t of been easier. If you're looking for furniture check them out!

Mark is a top notch salesman that knows what his customers need and helps satisfy your questions with truth and professionalism. We will be back for our next purchase very soon.

Had a great experience Sean is amazing and very knowledgeable! 5 out of 5 stars !

Matt was a terrific help. Have a good evening!

Vince the salesman was really great! We love Ashley furniture.

Keri is so friendly and knowledgeable. She sold me a couch last year and now is helping me with chairs. She is such a nice person and a great sales person!

Sean was very professional, knows his stuff

we love Ashley furniture highly recommend the salesman, Sean very nice and knowledgeable!

Staff was friendly. Deals were good. Free delivery.

Jeff was great, spent a lot of time looking at different options. Very knowledgeable about all their products

Great customer service. Always helpful with product info and financing options. Our third time buying with them. Sales staff always friendly.

Great customer service always!!

Thank you so much Jeff for everything and you're amazing help! The easiest purchase I have ever made!

Mark Feldman was a very accommodating salesman. When I’m ready to purchase I will request him.

Excellent customer service and overall experience! Steve was so helpful, and went out of his way to try to find us what we were looking for!

It was a great experience. NoNo was so extremely helpful and pleasant. I can't thank her enough!

Excellent experience with everyone! Ada is always there to help with her pleasant personality!

So far it's been great dealing with Sean. He explained everything perfectly. Hopefully we are just as happy with the delivery and the furniture.

Ashley Furniture is a friendly place to shop with many beautiful selections of merchandise. I would recommend Ashley to anyone interested.

When we entered the store, we were greeted by Vincent. He was extremely friendly and professional. He helped us find exactly what we were looking for. He was very informative and able to answer all our questions. We will be back!

Jordan met us at the door. Directed us to where we needed to go and helped us by answering all our question. Pleasant experience without feeling that old familiar and annoying furniture store stalking technique. I’ll go back i’d ask for Jordan.

Sean was very helpful and knowledgeable.

Was greeted immediately by Vincent, the friendly sales rep immediately upon walking into the shop. He promptly showed me to the section of my interest. Was very professional and informative in giving descriptions and details of the furnitures. Had a very positive and pleasant experience shopping at Ashley

Very attentive to my needs Nono was very helpful

We purchased a new couch and the experience was great. Carolina was very knowledgeable and extremely helpful.

Kari was awesome!

Very helpful No pressure. Tried to make it work for me.

Very easy buying experience. Jordan was our sales rep and was very professional and pleasant to work with.

Carolina Francofonte was absolutely incredible to work with. We are very pleased.

Nice selection and friendly staff

Renee greeted us at the door & showed us what we were looking for. We look forward to receiving our furniture.

Good store…lots to choose from in varying price ranges. Salesperson was very helpful and did not follow us around.

very helpful staff. a lot of nice products

Matt A. was very knowledgeable, professional and patient. His assistance was appreciated and very helpful. Thank you!!

Experience was awesome. Carolina has an excellent fund of furniture knowledge, not too pushy and experienced sales specialist.

Always a good experience at Ashley. Good quality and prices. Renee was very knowledgeable and helpful.

Sean from Turnersville Ashley Furniture was great! He listened, recommended and was easy to work with.

A+ service. Vince was great!

Salesman Mr. Wagner was absolutely outstanding. Very patient. Very knowledgeable. Absolute gentleman.

Friendly staff and helpful easy check out

Vincent helped us with our purchase. He was very personable. I appreciated that he was around for support, but also allowed us our space to shop and privately discuss options. He was non invasive and made our purchase a smooth one.

Went to the outlet first had great costumer service was redirected to main store for better selection. Went to main store the salesman was a great help he moved furniture around so I could visualize my room layout and drew out my design on paper!

Not only was I happy when I purchased my furniture 7 years ago (2 living room, 1 bedroom set). I had to call last week in reference to my adjustable bed and the warranty company wanted the original receipt & the copy of the warranty. I called and spoke with Manuel who was able to get copies and email them to me within a day. I praise them for their customer service and will be a repeat customer for sure. I highly recommend this store

Steve Alper was very helpful. He answered all of my questions & he was very informative. When I am ready to purchase I will definitely go back to him!

Mark was such a big help in finding the perfect furniture to meet our needs and space. Enjoyable experience!

Ada was our sales rep. She was excellent. She showed us what we were looking for and left us alone to browse. She checked in periodically to see how we were doing and explained the features and options on the pieces we looking at. No pressure and excellent customer service. Would recommend her and Ashley Furniture.

I DO NOT recommend this Ashley Furniture store at all or any of the ones owned by the same person. We made a purchase for a new home and told it was okay to order even though the home would not be complete for several months. They told us they would hold the furniture for us until needed. Fast forward and we call to have the delivery scheduled and the furniture was no longer available at that time because they decided it was ok to lend our furniture to another person from another store that needed it. They NEVER DISCLOSED to us that there doing this either. We then were told our delivery would be in 3 parts. Our house was not local that we had built and they told us no problem they still delver to that area once a week, but now because of their screw up we had to keep taking off work to go up there. On the second delivery we were told the day before that it wouldn’t be delivered because they didn’t get it on the truck in time. Then we went to another Ashley in PA for some other stuff we needed because we were not giving this store any more of our money and they price matched from what the website had plus the store deal on top of that and if a new deal came up that would be less they call you to tell you of a better deal. We DID NOT get that from our salesman here in Turnersville. And we could of saved ourselves over $3000 if we ordered from PA store instead of the Ashleys in Turnersville. We received a fake apology and they have now just lost a long time customer plus the business of a lot of our family and friends for how they run a business.

We went to the store today to buy a replacement sofa using our extended warranty claim. It went smoothly and we were able to find a great new sofa. Our salesperson Ada was so patient with us as we ask about several different sofas/sectionals before coming to a decision. Customer service handled the paperwork fast and easy! Fingers crossed that delivery goes as smoothly.

Jordan was very professional and helpful. He answered all my questions. Thank you Jordan for wonderful experience.

Sean was extremely knowledgeable and a super nice guy. I would definitely recommend him as a salesman to my friends and family

Great service by Ada, really good sale too

Great Experience, left feeling super excited about the furniture & even more excited about the financing! Jeff Wagner was so great and took the time to make sure we got exactly what we wanted at the best prices.

We have purchased from Ashley before and as always the sales staff is top notch

Great experience! I purchased a nice mattress. Renee was very helpful and patient.

Good store with lot of options to explore. Staff is very friendly and helpful. I would like to praise Mr.Vincent Johnson who was very knowledgeable and helped us in choosing right stuff to purchase.

Great customer attention! Thanks Jeffrey

I liked how when we got there, someone greeted us without making us feel like they were pouncing. She told us to feel free to look around and she’d be available if we needed help, which we did. Carolina was awesome!. She listened to my husband’s needs and my needs, and knew exactly what to show us. She knew which pieces would match other pieces, and even carried around pillows of certain colors so we could see how the fabrics and colored woods blended. We found exactly what we needed. She made us feel like we were walking around with our friend. And she sure knew her stuff! We will definitely be back to see her again!

Steve was very helpful.

Sean was extremely helpful and very knowledgeable! He was a pleasure to work with and also extremely patient!

It is a great experience shopping at Ashley Furniture. Manny, Nono , Linda, and Carol are amazing! Will never shop at any other furniture store! Thanks Ashley for doing a great job!

Exceptional customer service delivered to me on my visit !

Steve was my assistant and he took good care of me...he was polite, looked through the information to further meet my need I left with a beautiful bench.. so happy...

Vincent J. and Carole U. were amazing! Our whole experience was enjoyable and we are so excited for our new purchase!

Jeff was a great sales person made us feel very comfortable with buying the protection plan and looking for the perfect set

Excellent customer service

Excellent customer service. Renee was very helpful.

Vincent was great to work with at the Turnersville store. Very knowledgeable & attentive. It was a smooth experience start to finish purchasing my new sofa & loveseat set.

Wonderful experience choosing our sectional from Ashley! Thank you Sean for your assistance.

Kari Tomeo was a huge help finding the right sofa that would fit our family’s needs. She made sure we had a couch that was easy to clean, that was pet and kid proof.Kari was knowledgeable and very professional.Our couch was in stock and ready to be delivered asap. The delivery men were in and out.installation was perfect. This is why we love Ashley Furniture in Turnersville.

No No helped us and she was so helpful! She helped us visualize everything in our house!

Nono was very knowledgeable and helpful.

Polite very helpful, knowledgeable and experienced Kari is very focused on customer satisfaction.

Huge store .. the associate Vincent is very knowledgeable, and patient!!!

Jeff Wagner was very helpful & not pushy

Sean was very helpful and patient. Spent hours with me helping me decide. I also never felt like I was being upsold or anything like that.

Went to find a recliners

Sean was incredibly knowledgeable and helpful.

Very nice furniture, assistance was very helpful and let you know of good deals if there were any and did not judge your taste!

I was immediately greeted as I entered, the sales person , Jeff was very polite, attentive and knowledgeable , he was also courteous and patient with me. I would return there in the future if I want more furniture.

Vincent was a great help and very patient and nice. If you come here I recommend asking for him.

I love Ashley furniture store.. The quality of the furniture is very good..The salesperson are very nice and know.

Sean was our sales person. He was extremely helpful and knowledgeable about all the products we were interested in. He helped with our decision! He was just great! Friendly and comfortable to shop with!

Renee F. Was amazing - she spent time with me without rushing me to get a sale. She allowed me time to shop around and then helped me get the best deal. A great experience.

Don’t purchase anything here, was given a defective product and went to return and said that it wasn’t sold damaged, box in original condition and purchased one day later.

I just placed an order with Ashley but really with my salesperson Renee. She was excellent! She even walked over chairs from a different display so I could visualize my purchase. Truly appreciated all her advise and effort!!!! Will buy with her again!!!

Nono is the best, ask for her and if she’s not there come back another day when she is.

Our salesperson was extremely helpful and patient!!Thank you for your help!!

Friendly shopping experience. Sales person Jordan very helpful.

We were in dire need of a new mattress but didn’t know where to start. We were greeted by Jeff who asked a series of questions to better understand our sleeping patterns and preferences. He guided us through the show room to have us test beds that fit our budget and needs. We walked away with a mattress we love and the whole process was smooth and painless. I highly recommend this location. Ask for Jeff, he knows his stuff!

Went in today just browsing for a new mattress. Mark was amazing and so helpful. We will definitely be back once we are ready to make our purchase.

Ada was extremely helpful. We knew what we were looking for and she helped us find it. Thank you

Excellent customer service.

Steve, Michael and Manny were such a big help to me after I made a mistake with ordering furniture. It's so nice to know that they were able to fix my error and also be nice about it!!

He was very knowledgeable and helpful

A wonderful experience; the salesman (Steve) was phenomenal. He made the first couch shopping experience truly fun.

Jordan was a huge help!

It was excellent experience, Manny the store manager was very helpful and our sales lady, Carolina helped us all the way throughout the store. They had decent prices and with the promotion they had going on, absolutely no where else you can get these deals. I definitely will be returning once I decided what else more we would need for our new home. I will be recommending my family and friends. Thank you!!!

(Translated by Google) I felt uncomfortable when I entered (Original) Me senti incomoda al entrar

Our salesmen Jim was great! This was not our first purchase at Ashley, we will definitely be back

Jeff was fantastic Introduced himself and then gave us space to roam, but available when we needed him. Nothing worse than a smothering salesperson. Great experience.

Service was amazing

Renee one of the best sell person so sweet helpful 😊

The manager Jeff is awesome. He listened to my needs and explained total cost and etc. Very humble guy. Thier furniture is nice too

We had a great experience and look forward to our new sofa set! Will be coming back for more!

I was looking for a Chair Bed and a desk. Mark was very helpful in telling me that they would be getting some in - in a week or two and he would email me when they came in. Not much of a selection of desks but he took me around the store to check them out. Overall a great experience!

VERY SATISFIED. WE WERE NOT RUSHED OR BOTHERED WHEN WE WERE WALKUNG AROUND.WE WILL BE RETURNING THIS WEEK TO PURCHACE 5 BEDROOMS,2 SECTIONAL SETS.1 OTHER LIVING ROOM SET.1 DINNING ROOM SET,END TABLES COFFEE TABLES,LAMPS.VERY SATISFIED.

Easy peasy. Found what we needed at a good price. Sales staff was very nice.

We bought multiple items at this location & the staff has always been super welcoming & helpful. Jeff is the man! He is very knowledgeable and always available to assist us.

Salesperson was friendly and efficient. She was very pleasant and professional.

Sales rep Ada Romano was awesome. Allowed us time to make the best choice. Very friendly and professional.

Great service

Mark was very helpful, friendly, and professional. I always shop at Ashley’s. We are purchased our first home and I plan on using Ashley’s to furnish every room.

Very knowledgeable with everything we asked. We asked about mattresses he knew what he was talking about we will definitely go back to pure a mattress.

Sales guy was good and very informative but a little lite on inventory.

Excellent. Jeff was great, and it was a perfect experience.

Purchased a sofa, tables and a mirror. Excellent service and delivery..ask for Sean

Vincent was very helpful

Salesman Mark was excellent. He was very knowledgeable and very professional.

Vincent was friendly and knowledgeable of all the furnishings I was looking for.

Kari was very helpful with selecting a mattress. She was knowledgeable, had personal experience to share and was able to guide us from listening to our needs.

Salesman very helpful

It was a pleasant experience. I dealt with Kari who helped me and guided me toward some couches I might be interested it. She was very knowledgeable and helpful. Highly recommend!

Very knowledgeable and helpful. Would definitely recommend this store. A little pricey but appears to be good quality

Renee was fast, friendly and very helpful!

Ashley is my go to place for all my furniture. Associates are helpful very courteous, always enjoy my visit.

My salesperson was Jim and he was very knowledgeable and helpful. I have a hard time making a decision and he was very patient with me.

Found what I wanted @ a decent price

My sales girl Kari was really a cool person. Not a typical sales person. She showed me all they had so I could make my best choice. More like shopping with a friend.

Customer service was great.

Kari was super helpful and accommodating during my recent visit!

Professional and friendly salesmen .

Excellent experience

Our Rep Vincent was absolutely great at his job. He went out of his way to show us what we wanted to see.

My Sales Rep. Carolina, was Very Friendly, Helpful & Professional during my visit. She even searched online to help me find what I was looking for. Great vibes!!

Carolina is great!

Kari Tomeo was very helpful and nice helping us look for furniture for my daughters bedroom.

The salesperson was very nice & answered all my questions.

Kari went beyond to help us found furniture for a smaller space dining room & sleeper sofa . Outstanding customer service from sales to check out . Thank you Kari

Jeff was very accommodating especially with the little details and the measurements to which i had to work with.

Jordan was an amazing help. He knew the floor and the merchandise, took the time to search pieces on the Ashley site, and was helpful, personable, and not pushy. I had a similar experience last year at Ashley while buying a kitchen table, different sales associate but same great service.

Jeff Wagner was an amazing salesperson /Manager!

Such an Awesome experience with Ashley Furniture in Turnersville NJ! I initially picked a different set out with my husband and son, ( The Man- Den). They loved all the bells and whistles it offered, however it really wasn’t what I was looking for. After talking me into it, we ordered the set that would take two weeks to come in. Within the two weeks, I made several visits back to the store matching paint and rug colors and checking to see if any new sets had arrived in store or online. I voiced my concern to Steve, my salesman, who was so patient and understanding with my indecisiveness. While scrolling threw Ashley’s site I found a NEW reclining sectional that was exactly what I was looking for, problem was it was New and not in any of the stores yet. So of course I had many questions on dimensions, comfort and colors. Thanks to Steve and his Manager (who also was extremely patient and informative) I canceled my original order and purchased the online set (Leadman).I am super excited and can’t wait for it to be delivered!

Great customer service!

Mike and Mark were beyond helpful! Mark let me look around without being right behind me following me around the store which I have to say was amazing because can’t stand when salesmen do that. Once I was ready to speak with him, he was informative, friendly and patient. Mike W. also gave me great customer service. Overall, everyone I came in contact with were friendly and helpful.

Our sales person was so professional and listen to what we needed. This was as a painless process. We are happy haven’t received our Mattress and box spring but it will be here soon. We will be back to get other bedroom furniture and mattress. Thank you from the Sowders family

Going in to the store, I already knew what I wanted. The staff was very friendly & efficient - zero hassle. I was in and out in under 15 minutes. Just the way I like it!

Great customer service!!

Kari was extremely helpful and very tolerate of my three girls Good amount of options for customers looking for bedroom sets along with mattresses

My experience at Ashley was great . Jeff was so nice . I had no pressure while shopping . Will recommend Ashley to friends and family . Look forward to doing business with you in the future . Thank you so much .

Sean was a great sales rep. He wasn't pushy. He answered all of our questions and the sale was quick.

Grea experience and great service

Service was great just disappointed that I spent thousands of dollars in the store and they still charged a delivery fee.

Renee was amazing in helping us pick out our new sofa. She helped us picture and arrange our living room to best showcase. Definitely will be coming back!

We had help from Jordan, he was very attentive and listened to all of our wants. He pointed out all the sofas that fit our needs and helped us navigate through the options each sofas provided. Very positive experience!

Pleasant experience. Let us explore without constantly up our butts

I was great customer service

Call Customer Service at Ashley' Furniture Blackwood NJ. Customer Service Was very unprofessional. (Mary I think that was her name) Did not CARE. Ask for the Manager. She would not put Him on the phone. Total mess had to call the police, electric company and Verizon. I had furniture delivered. The Company that was delivered the furniture. Tore down the wire on the house. The Trucking Company was easy to Deal with. STILL NO RESPONSE FROM ASHLEY'S FURNITURE . UNPROFESSIONAL .

Excellent customer service!! Highly recommend using Jordan G. for any purchases. My first time there he helped me out, explained all the info I needed but didn't push, didn't follow me around, he just let me explore and was always there when I had a question. Came back a few days later and saved major with free delivery! Can't wait for my new sectional to come. Will definitely be back!

I was greeted by a sales rep named Steve. He listened to my needs and we found a suitable bedroom set

Nice selection with no pressure from sales. Not to happy with delivery costs

Sales associate Mr Mark Feldman was extremely helpful and knowledgeable. Helped us find what we needed without any pressure. Great experience 👍

Mark was very knowledgeable and patient as we took a while to choose the right mattress for us. Would highly recommend him to anyone looking for a new mattress.

I enjoyed myself today at Ashley's furniture store Ms Kari was great today she helped me and my cousin today in the store she was wonderful and I will be coming back to your store again very soon to get my furniture that I purchased thank you and have a blessed day

Excellent customer service from Michael!!! He was helpful and knowledgeable about the product.

Love the selection, the prices, and you don't feel pressured for anything! Everyone is super helpful and knowledgeable.

Great furniture store, purchased in the past,always seem to have the perfect piece we're looking for at a fair price and salesperson Jordan the best.

Renee was very attentive and helpful. It was a very nice experience as a first time shopper at Ashley's!

Very friendly and helpful

Michael Ross our sales person was the best we have ever had. He helped us without harassing us and being up our butts like some previous sales people have been. We will be buying a complete bedroom set and living room set partially because of his assistance and the pieces we found. We were on the fence between your store and raymour and Flanagan but Michael's assistance made the difference.

Quick awesome easy shopping experience

Keri (I believe that was here name) was absolutely awesome!! I walked, let her know what I needed and she was very pleasant, easy to talk to and understood my needs.

Good service

We had the pleasure of dealing with the most knowledgeable, delightful sales consultant. Sean was great and we love our dining room set.

Jeff is a great asset to this establishment.

Staff very friendly

I am very indecisive when it comes to furniture shopping, but Rich was patient, and kind, and I got exactly what I wanted for my bedroom set. I also went to three other furniture stores and Ashley had the best quality furniture for the best deal.

After my furniture had been on lay-a-way the 2 end tables were no longer available. My rep was extremely accommodating and towards this situation and everything worked out well

Jeff the manager was knowledgeable, welcoming, and very helpful with our questions!

The sales woman Ada Romano was so.helpful an outstanding salesperson

Found what we were looking for and the associate was very helpful.

A pleasure dealing with Shawn.

Jordan was great!

Nice selection of furniture and friendly staff

Vincent was knowledgeable and respectful

Sean was absolutely great. His experience and knowledge is an asset to Ashley’s Furniture. Sean provided no pressure and answered any questions I asked.

Great experience! Vincent was very helpful and made the experience pain free. We will always choose to shop at Ashley!

Good service

Our sales lady was nice and friendly. She was very helpful and knew all details about the items we were shopping for! Thanks Nono !

Steve Alper was extremely helpful & knowledgeable! First time having a great experience shopping for furniture.

Great experience. Rich was wonderful.

Great Customer Service

We came here on a whim to look at sofas. The showroom had so many options, it really helped us nail down our preferred style, color, and material. Vincent helped us out, even moving furniture around the store so we could see how pieces of different sets look together! The prices are extremely reasonable here as well, especially for the mid-century modern style we were looking for. Went from browsing to sofas selected in an hour now all we need to do is make our purchase!

I was constantly searching for a legit and honest forex trader that i can trust and work with, I was recommended to contact Mrs Hendrick Jennifer , When i did she explained to me all i needed to know about fx trading and guide me through out the entire process, I invested $1000 for a start after 7 trading days i got a profit of $12,300, Mrs Hendrick Jennifer did a grate Job and am proud to recommend her, contact her for all your trading needs! via details below. Email: hendrickjennifer550@gmail.com or WhatsApp: +13523402962

Mark was very patient and helpful. Once we told him the style of the furniture we were looking for he provided lots of options

Manager was very accommodating easy to talk to

So very happy once again. Recently had knee replacement surgery and wanted to purchase a new mattress. Ada the sales person who helped was wonderful. She asked the right questions and had me out of there in about 45 minutes. New mattress will hopefully be delivered today. Old mattress will be taken away.

Salesperson was very personable & knowledgeable & made our purchase easy

The salesman corrected the price on my kitchen set to sale amount. I appreciated that greatly.

Best service ever. My sales man STEVE was the best. So perferional, knowledgeable not at all pushed. Got exactly what I went in for. Thanks again Steve.

Store staff were very helpful and delivery was when expected and very professional. All in all a great experience.

I would definitely recommend this Ashly’s! The salesman was very nice and professional. We are enjoying our couch and dining room table set every day!

Very quick service

Great customer service and fast on time delivery!!!

Excellent service and took quality time with me ,, explained everything.. step by step

it was very expensive

Hey they came and delivered the couch i ordered quickly. Can't argue with that. The sales lady at the store was helpful as well.

We purchased a living room set and accent chair. We noticed that when you sat in Accent chair you sunk into the chair. We called the store they sent out service technicians found the trampoline support broke away from frame. They fixed it but it concerns me that a new piece of furniture wound do that I hope it stands up through the years

Helpful staff and great variety of options.

Maryjane & Laura were a pleasure to work with!

Recently bought some kitchen and family room furniture. Excellent experience with the sales folks. Customer service focused and very friendly. Pieces I purchase were top quality. Delivery was exactly as agreed and delivery folks were careful and polite! I’ve bought from them before and I’d buy from them again in a heart beat! Thank you

Will never ever purchase anything from this store

Great store n employees are so helpful

Disappointed with the quality of my mattress.

The Manager was so nice, friendly and helpful. Not to forget that he was also eye candy.

As far as in store and delivery experience by far excellent. However after delivery I realized a bolt was missing from my table. I have reached out to Ashley so many times I've lost count . Even though I bought the extended warranty I still can't seem to even get the 1 simple bolt that's missing . I will not purchase anything else from Ashley since their customer service is so awful .

Sales lady , Helpful, cordial, delivery punctual. Thank you

Mark our sales man was Fantastic! Knowledgeable, Friendly, Will definitely be back to pitch a coffee table I saw n beautiful accessories.

Sales rep was extremely helpful and knowledgeable

Vincent is the man, he made my whole transaction happen. You have a great employee.

Had a great experience at this location yesterday. My sales person was Reneé and she helped me find the perfect sectional couch for my home! Will definitely be back when I have a need for more furniture.

Excellent service and knowledgeable sales person. Delivery and set up was a great experience also. Thx

Nono was amazing! Definitely go see her!!

Michael was great!! No pressure and VERY helpful!!

Very helpful without being over solicitous.

Jeff is a great associate. I recommend anyone who goes there to ask for him. Very nice guy and made my visit feel more relaxed.

Michael R is terrific! He’s professional, friendly, knowledgeable and he’s Not a pressure salesman! Thanks for making our experience a great one Michael!!

Sean was great. Gave me clear and concise information about the pieces I was interestedin, left me alone to make my choice but was close by to answer any further questions. Great customer service from the front door to the back.

Jim was so easy to work with! Will buy from him again!!!

Excellent service ! Thank you Mike

Great experience. Renee and Jeffrey helped me out to get a nice deal on a piece of furniture.

No pressure sales, knew what we wanted. Mark the salesman wrote it up and off we went. Thanks

Steve was a great help

The service gentleman was very pleasing and helpful.

Very helpful

Very disappointed with the product it is failing apart at the seems and we have the insurance but it isn’t worth the paper it’s written on it’s a scam.

We have such a bad experience with our furniture we purchased and we have a warranty that isn't worth the paper it's written on disappointing

Thanks for your help Steve. He did a great job made us feel comfortable.

Our sales person Vincent was great! We got a deal on a floor model king size bedroom set. Disappointed we were not permitted to get the warranty. This was our third set of furniture we purchased from the same store.

I recommend Mark & Jim. They both were helpful during my process of buying a mattress and couch. I will definitely be back and always recommend Ashley in Turnersville!

Love the items in the store.

Nono was very nice and informative. The store was pleasant as well.

Spent $4000 for a coffee & end table, a power recliner and a chaise sofa. To say this is terrible furniture is being generous. I sold the recliner at a $1000 loss 6 months later. Unfortunately I’m stuck with the worst couch I’ve ever owned, or sat on for that matter. I don’t care what the reviews say, Ashley is awful quality and terribly uncomfortable

Wonderful and helpful staff and a beautiful store!!

Great selection. Mike was a big help in finding just what we were looking for!

Great service. Sean was our salesman, he was so knowledgeable and great to work with

Very patient and attentive

Kari was outstanding!

Kari our Sales Associate was very helpful, professional and accommodating to our needs. Great experience 👍

My husband and I were looking for a sofa for a room we are redoing in the house, we had Steve as our salesman and he was fantastic!

Everyone was very helpful

We had an excellent experience with Justin and will definitely keep him and the store on our short list when the house is completed

Very professional, helpful, and friendly. Great experience!

It was a pleasant experience. The staff was nice & good show room.

"Steve" was professional & very accommodating with helping me to find a sofa solution to my situation. He offered many options & will be following up with me in the next week or 2.

ADA Romano sales representative, very helpful with my purchase. Not pushing for the sale, took her time with me and helped with all the questions.

The experience was wonderful and our salesperson Sean of the Turnersville location was very helpful and professional.

We worked with Sean who really educated us on the mattresses and helped us pick out the perfect set that met our wants and budget!

Awesome efficient service and beautiful gallery 😊 our saleswoman made our experience so easy and we will be returning!

Ada was a great help to me.

Fast quick easy ty mark

Mark Feldman in the Turnersville location was wonderful!! Make sure you ask for him if you're looking to refurnish your home!!!

Great experience, very helpful. Big selection of furniture.

Background - It was my 75 year old mother and I shopping one evening as mom had already determined she wanted a set from another furniture company - Howard Hills it was already picked out from our visit 2 days prior. However after asking around at work for another recommendation Ashley Homestore was recommended as having a great selection and reasonable pricing. My mother was not interested but agreed to entertain the visit so she could make her actual purchase with the other company that weekend. The Service: Ms. Ada Romano was amazing! She greeted us with a smile upon entering the store and asked questions about what we were looking to purchase. The best part was Ada provided the level of support based on our answers, we wanted a specific sytle because again mom already knew what she wanted to purchase. Ada directed us to the section and let us chat, sit, recline and was close enough to pop over when we had questions and provide additional information on different options available. Ada was patient and she always spoke with both of us making mom feel seen and heard. Yes we did find something even better than what mom originally picked out and it was in stock rather than the 3 month wait for the other store or the in-stock option of the “wrong” color. The Products: There was a great selection, different fabrics, power vs manual, size and of course comfort level. It was a pleasure to see so many options that catered to so many different style tastes. All the items we liked were available and ready for delivery within - wait for it 3 days! We did go with the Ashley financing because it was a great rate 0% for 5 years and the application and approval was done within 5 minutes. I think it was actually quicker. The Result: We purchased the set and it was delivered within 3 days just as promised and setup was flawless. The furniture looks and feels amazing and was the perfect end to a great year for my mother.

Quick and courteous service. Thanks to Jordan!

Great experience!! Everyone was so nice. Love the sectional we got!!

Mark F. the store associate who helped us was awesome. He gave us recommendations and gave us insight on the protection plan as well. Very helpful.

Sean was very knowledgeable and not over bearing when we walked in the store. Would definitely recommend working with him for any future purchase.

Customer service in regard to replying to emails is horrendous. Cold day in hades if I purchase anything more from Washington TWP location

I was under a time constraint and everything was quick, easy and smooth.

Their quality of furniture is not worth the money u are better off spending more and going to Raymour . Will NEVER purchase thru the store or this company and will be contacting the BBB

Awesome salesperson

Some decent furniture, but I didn't find what I was looking for. Very helpful and attentive staff.

Excellent service! Quick financing! Friendly, warm, knowledgeable sales representative!

Friendly salespeople, good selection.

Great inventory to meet my needs at the right price

Love the furniture we chose but was never told of the exorbitant delivery charge until my card was in their hand. Was told they could and would do a partial delivery of the sectional, then after payment was completed, was told they could not.

Steve was so friendly and attentive.

Got a postcard in the mail from Ashley for 60 month special financing plus free local delivery " no minimum purchase required ". After placing the order the sales rep insisted we needed to spend $1,000 in order to get the free shipping. She checked with the manager and he said the same thing. It's only $70 so I let it slide, but I probably won't be shopping at Ashley again.

Very helpful and professional. Great selections to look at and sit on

I had exceptional help from a worker Named Michael. He explained everything about payments. And showed me the two pieces of furniture I wanted. Knew exactly where they where and if they came in others colors and the pricing ! Very nice man.

Very helpful

Our furniture came in and it's perfect. I would not have been able to do it without Ida. She made ordering and delivery easy. She was so helpful and friendly. I'll be going back to her soon for a bedroom set due to her amazing assistance. 👏

Steve was a new sales rep however went over and beyond to get me the answers I needed when he was unsure and the deal I was looking for. He is a Great asset to the company. Thank you Steve

Mike was wonderful! Spent alot of time with us and got us what we wanted at the price we wanted! Thank you

The experience was amazing, Jordan one of the costumers service representatives was outstanding. He was so helpful with everything and gave me the best advices. Thank you.

I was there for a short time I met a friendly salesman named Jordan. He was fantastic to help me immediately with both the items I was looking for, and the prices and the availability I left. They are very happy to top of the line person oh and I will be making a purchase tomorrow

The service was impeccable. Ida was on point and knew her products. The process was quick and easy.

Salesperson Renee was very helpful to me and my husband in finding the right furniture for our home. She was very professional and friendly.

Ralph was very knowledgeable and helpful. (Even with my dumb questions. LOL). Great salesperson.

Kari Tomeo is professional, knowledgeable, and friendly. I appreciated her answering all of my questions. She offers great customer service.

I stopped in to look at love seats and Sean was very helpful

Bought $5000+ worth of furniture here 5 years ago. We were talked into spending an additional $500 for the warranty that they are now not honoring. Turns out the manager and salesperson (Fran) lied to us about how the warranty works. We won't be going back here or any other Ashley store, ever again. Buyer beware!

Vincent was awesome to work with. Very easy process to get the perfect furniture for our new house.

Has a really nice experience. Richard was an amazing sales person!!! So much energy!! He went above and beyond for my daughter and I!! Thank you Richard!! Will be looking forward to more sales with you!!

My buying experience is always an A+. Mark has been helping me buy furniture for years now and he will always have my business!

Went to Ashleys for bedroom furniture and worked with Jordan Ganteaume. He’s the easiest sales guy to work with. Great furniture choices and all the staff is great. If you go look for Jordan!

Rich was amazing. They had a nice selection. I knew what I wanted and Rich showed me the pieces that fit my vision. Great customer service. Linda was also very pleasant and helpful.

We will continue to patronize Ashley Furniture

I went to Ashley looking for a specific table and chairs set. They did not have the exact color in the specific set; however, Mark went above what I expected moving chairs from one set too another for me to get an idea of what I wanted. It was a very non pressure shopping experience that made browsing very pleasant!!

Jordan was great!

10/29/2022 I went to Ashley with my grandfather to help him purchase and new bed for him and my grandmother . We were instantly greeted by sales associate Ada . Ada was very high strung and immediately took us the more expensive beds. My grandfather is in his 70s so I did some of the talking for him and explained wile wanted to pay a certain amount and didn’t want to spend thousands of dollars . Ada assisted and gave us quotes that we were satisfied with . Ada stated to myself and grandfather that delivery , installation and removal of mattress and old bed were FREE several times . She even gave us a plastic bag to cover the mattress stating that if the mattress was soiled the delivery team wouldn’t take it . Our mattress was not soiled but we still used the bag . She also said she would get the correct attachments since we got a special bed they need to connect with the headboard properly. What seemed like a seamless transaction yesterday turned out not to be today . At 9:30am I get a call from my grandparents stating the delivery team is refusing to take the old bed and threatened to leave it on our front porch stating that salespeople lie all the time and they do not take old furniture and that in order to do so it would cost $60. So we pay the $60 to have the old bed and mattress removed but also find out the brackets to connect the headboard don’t fit and they can’t connect the headboard so they had to push the bed up against the headboard and the window in the bedroom to keep it in place . So it’s clear we need to go back to the store . Myself and grandfather go back to the store and the young lady at the front greets us and says we can go back to customer service after I asked to speak to the manager . But before we can get back Ada is standing by some furniture and giving me a dirty looks and says “ I guess there was a problem so go back and talk to Ethan “ . For someone who lied , cost us additional money and a second trip to the store which is not close to our home she was extremely rude and didn’t bother to ask what’s wrong how can’t the situation be fixed or anything . Ethan the manager basically said he’s sorry and the earliest we can get the new brackets for the headboard is Wednesday 11/2. He said he would speak to Ada about her behavior and that technically the delivery company was right . Ada is a shady salesperson who cost my grandparents extra time and money and there seemed to be no real resolutions to her behavior or shady business practices . Don’t EVER work with her !!!!

Worst experience ever ! Ordered a bedroom set . It came in 3 deliveries but before I could have the prices delivered they would make me drive to the store to sign . 3 times k had to drive 1 hour to sign for delivery . How ridiculous!? The bed came with a stain and they could care less . Never again !

Great sales team! Ask for Rich! Very knowledgeable and helpful!

Sean is great! Great associate and truly does not hover. Answered all of my questions and pointed me in the right direction!

Ms. Renee was very helpful during my search of a dining room table. She even helped me take the extra extention out of the table so I could get measurements. The staff at the checkout counter were very pleasant as well.

Ada was fabulous! We would definitely come to this location again!

Kari was very helpful and answered all of my questions

Ada was professional, knowledgeable and efficient. I Only shop when absolutely necessary. Bought sofa, 2 chairs, tv stand and a bookcase we were out in just under an hour

Mark was extremely helpful and explained our purchase perfectly. We can't wait for the item to arrive. Thank you

Ashley Furniture has by far the best selections and prices that I have seen since searching all Furniture stores in the South Jersey area. Quality and price is what I have been looking for. Would recommend to anyone.

Great experience. Mike was very friendly and helpful! He gave me the time I needed to make the purchase.

BUYERS BE WARNED! A few years ago we bought a bunch of furniture from here including a leather sectional that ripped at the seam. No problem because we bought the insurance (that they practically force on you), right? Wrong! They just refuse to fix anything. The insurance is a nightmare to talk to and they go against their own policy that clearly states "Separation of seams & joints" are covered on leather furniture. Don't trust the quality of the furniture here or the fact you have insurance on it. It's a scam. But luckily for us we are going to pursue this further with a lawyer.

Big selection of furniture. Salespersons are not pushy or hovering over you which is great. Jordan was very helpful and patient.

The customer service was excellent from Mark! We enjoy our new couches and dining room table set very much. We were able to do a price match with the online pricing and were very pleased! 5 months interest free, can’t beat it!

Buyer beware. This furniture is very low quality. Expect to replace your everyday items every two years at l least. Take it from me, I bought what I thought was a really nice sofa & love seat, as well as counter height chairs for my island in 2019. My sofas have multiple holes and several zippers have broken. As for the chairs, the legs have broken. I purchased the extended warranty and filed a claim. I was told that because I reported two many items with issues at once, they had to deny my entire claim. As I suggested to the representative, perhaps the issue here is that these are real low quality items not built to withstand everyday wear and tear or there is simply a manufacturers defect. Please take your money and go elsewhere! Also, if you purchased the warranty, report an issue asap. I was also informed that I was denied as well because I had 5 days to report and issue. I was not made of aware of this policy when I made my purchase in 2019. I was also never given any warranty paperwork. Don’t make my mistake, ask for a copy of the paperwork before leaving if you do make a purchase.

Buyer beware. This furniture is very low quality. Expect to replace your everyday items every two years at l least. Take it from me, I bought what I thought was a really nice sofa & love seat, as well as counter height chairs for my island in 2019. My sofas have multiple holes and several zippers have broken. As for the chairs, the legs have broken. I purchased the extended warranty and filed a claim. I was told that because I reported two many items with issues at once, they had to deny my entire claim. As I suggested to the representative, perhaps the issue here is that these are real low quality items not built to withstand everyday wear and tear or there is simply a manufacturers defect. Please take your money and go elsewhere! Also, if you purchased the warranty, report an issue asap. I was also informed that I was denied as well because I had 5 days to report and issue. I was not made of aware of this policy when I made my purchase in 2019. I was also never given any warranty paperwork. Don’t make my mistake, ask for a copy of the paperwork before leaving if you do make a purchase.

Buyer beware. This furniture is very low quality. Expect to replace your everyday items every two years at l least. Take it from me, I bought what I thought was a really nice sofa & love seat, as well as counter height chairs for my island in 2019. My sofas have multiple holes and several zippers have broken. As for the chairs, the legs have broken. I purchased the extended warranty and filed a claim. I was told that because I reported two many items with issues at once, they had to deny my entire claim. As I suggested to the representative, perhaps the issue here is that these are real low quality items not built to withstand everyday wear and tear or there is simply a manufacturers defect. Please take your money and go elsewhere! Also, if you purchased the warranty, report an issue asap. I was also informed that I was denied as well because I had 5 days to report and issue. I was not made of aware of this policy when I made my purchase in 2019. I was also never given any warranty paperwork. Don't make my mistake, ask for a copy of the paperwork before leaving if you do make a purchase.

I will never purchase anything else from Ashley Furniture. I made two big purchases with this store and I have had items delivered broken and unrepairable. Purchased a sleeper and waited several months for delivery. Conveniently the location didn't have a sample in the showroom but I needed a sleeper. Now I know why they didn't have any sleeper samples. The sleeper squeaks (like a whoopie cushion) when you sit on it because of the space between the cushion and the metal frame. Ashley Furniture technician came to inspect and said there is nothing that they can do. Received a call from the rep and was told the same thing. There is nothing that can be done because some sleepers make that sound and they don't know which ones do and don't make the sound. "I asked to return the sleeper for a non-sleeper (same brand) and was told I needed to do that 3-days after it was delivered. It, honestly, sounds like a whoopie cushion. It will be never-ending embarrassing to have guests sit on it. I paid over $1K for a whoopie cushion. I have had issues with the furniture I purchased from Ashley furniture since day 1 of receipt. I am extremely disappointed with Ashley Furniture and will never purchase another item from this furniture store. The quality is low standard. Buyer Beware. If its not in the showroom don't buy it. There is a reason.

My wife and I liked what we bought this past weekend. Everything is extra delivery, warranty, etc. stores should have there in home delivery services to reduce costs. it was almost an extra 300 or so . companies should automatically warranty what the sell like the old days.

I’ve been a customer for about 10 years, the customer service is a 5 star for me from my initial phone call to meeting the sales representative very professional and knowledgeable he(Vincent) was even able to get me an additional discount! I will continue to purchase merchandise from here. A happy customer 😊

Mark was helpful and knowledgeable Do all my local purchase at Ashley Furniture Quality product

Sean Klein of Ashley Furniture of Turnersville, NJ was a great salesperson. He was very informative about the products. He found everything we needed and even a bookcase I had my eye on for awhile. He let us know what was in stock so we didn't have to wait. Ashley has a numerous amount of options in stock, which made finding a living room set so easy. I had only wished we had gone their first.

Sean was absolutely wonderful. He listened to my concerns and helped me find the perfect mattress. I can’t wait to enjoy and start sleeping again. Sean thank you for being so knowledgeable and patient with me. I will definitely be recommending everyone to Ashley for all their furniture needs.

Vince was great! My fiancé and I both work commission sakes jobs and we hate to take up someone’s time when we are “just looking”. I can be very indecisive which drives her nuts lol. Vince was patient and EXTREMELY knowledgeable and helpful, while still giving us our space. We purchased a living room set and will be back to see him again. We’ll be referring Eve time to go ask for him as well.

James was awesome. He made sure I was ok without hovering. I knew what I wanted right away from website. Ian at outlet store in Deptford directed me me to exactly which store I needed to be at for what I was looking for. Props Ian in deptford !! James also made some suggestions that I may like, however I'm very particular. He did well without pushing. Can't wait to receive my purchase. Thank you Ashley furniture. However, you may want to reconsider you delivery cost.

Big place to buy yourself a piece of furniture..😁⚔️

Salespeople were not pushy and they didn't follow us all over the store. Very nice selection of furniture.

I am a very indecisive person. Jordan was of great assistance to me. His patience and sense of humor made my furniture shopping experience much less difficult. The ladies at the customer service counter were very pleasant. You can tell a lot about a place by the attitudes of the staff. The camaraderie was refreshing to witness. I'd recommend this location for the customer service and positive vibes alone 🙂

Great customer service! Thank you

Sean Klein was a great sales associate! He welcomed us at the entrance, and sent us in the direction of our interests. He did not follow us after that point, however Sean was very attentive when we asked for his help. Very knowledgeable of the majority of products and materials, as well as informative on the proper care for our products. Overall we found very suitable furniture for our needs based on our preference, and Sean’s expertise. Thank you Sean!

Sean was very honest, patient, helpful and thorough in answering all questions.

Mark was so nice and knowledgeable. He provided options for my mattress purchase and good advice. I'll be back when om ready for a livingroom set

Carolina helped us on two separate visits to be able to measure and plan for our new home. The process was seamless and easy for us to browse and choose our ideal furniture.

Ashley is my favorite store to purchase furniture from anyway but the sales person Caroline at this location made it a very pleasant experience.

Richard Ludwick was amazing! Even though we were coming in to use our warranty credit he helped make our transaction super smooth! Our mattress marked higher than what we got it for, he made sure we were able to get the same mattress without paying out of pocket expense and on top of that was able to get delivery right way without charge! I would recommend him for your experience and purchase Ashley!

The sales associate, Mark at the Turnersville Ashley Furniture guided me to the perfect sofa I was looking for to replace my old one. No pressure sales and found me a discount. He listens. Definitely great store to get your furniture!

Lady was nice and help with everything

The people here are very nice and they make you feel like family I totally recommend this place if you are looking to upgrade your home 🏡💪🏻

Wet pleasant and helpful. Not pushy at all

We have been buying furniture from Mike Ross for years. We definitely recommend him and Ashley Furniture

Associate was very helpful,and found just what I wanted.

I bought a recliner. I named it Theodore. Delivery for Theodore was available within 48 hours.

Our sales associate, Michael, was very professional & helpful. We went in the late morning then decided to check at another brand name store but ultimately came back to make our final purchase, the same day. He was very helpful in moving a piece so we could see if it matched the set we were intent on buying. My husband & I went in looking frumpy & we were not discriminated against which lead me to be comfortable ultimately making a somewhat large purchase with them.

We love this store and the staff are always so helpful. Thank you Renee for your assistance today.

Carolina worked very hard to help us find the right furniture. Fast delivery Excellent experience!

My family and I came in to look for a bedroom set after looking at all the different types that we liked I checked the bottom and there were these thin wooden support beams that I know would break quickly. We decided to not buy them here, we then started to look at the temperpedic mattress. We bought one, after one day of sleeping on it it was horrible i have never slept on something so bad in my life and I am a combat veteran I have slept on the ground in cots on top of humvees you name it. I called the store to get the items returned the store manager refused and said they dont have a return policy but if I wanted to return the mattress and the base I would have to wait 30 days I have lower back problems and herniated discs in my neck and have to see my chiropractor at the VA all the time for this. The store manager also said that we would have to sleep on it for those 30 days to break it in. I told him I can't do this because of my conditions he didn't care so now we are waiting it out to see it they will return it or not. They are not friendly after you purchase here in my own opinion I would find another store to buy furniture or mattresses.

My salesman was Mike. He was the best. Love Ashley furnature

We ordered a bedroom set on October 22, 2021 and was told it would be in by February '22. The dresser came in on January 11 and was delivered, but damaged. I accepted it because Ashley told me that they would be delivering us a new drawer. I have been paying for a damaged piece of furniture for the last 3 months and still No dresser drawer. We got notification that the bed would not be delivered until the end of May '22. At that point wanted to cancel that whole thing but the manger said that I could not return the dresser if I cancelled.

We had a great experience at Ashley’s today. Carolina waited on us and made sure me got exactly what we wanted and needed. She was excellent!!

I hate dealing with stalker furniture sales people until I met Jordan Ganteaume who was the most helpful & personable person. His professional knowledge & willingness to answer any question was a great help.. He took time to find me the best deal & explained all of my options in detail. It felt like I was buying furniture from a friend… If Ashley Furniture had more employees like Jordan it would be a Fortune 500 company. I will continue to be a valued customer with such customer service….

Great deal!! Very nice people to work with!! Jim, thank you!

Great customer service and no pressure!!! Found exactly what I was looking for!!! Thank you Sean!!

I was very happy with my salesperson but I’m not liking how long it’s gonna take to get my bedroom set but I understand

Vince was excellent

My husband and I were in need of a new reclining couch. Patrick helped us from start to finish. Super nice guy, explained everything we needed to know. We look forward to receiving our couch once it gets delivered! Thank you Patrick! UPDATE: I removed a star only because of the long wait and lack of any updates. Now, they do state furniture may arrive up to 90 days late due to worker shortage. In my case, it was basically just that. It was estimated to arrive December 6th. We didn't get a call until March 11th to schedule the delivery. So yes, don't listen to the estimated date at all. Just add 90 days to it and assume that I'd your true estimated date. If you call to check on the staus, like we did in January, they will tell you "next week" only for next week to arrive, and no update. They will NOT call you, or email you, or text you ever UNTIL they physically have your furniture ready to be put on a truck for delivery. So just be super patient and wait. So yes, other than the LONG wait and 0 status updates, we love our new couch and are very happy with it now that it is FINALLY here.

Durable goods and reasonable prices.well stock the only problem is that you don't see enough staff on the floor when you need to ask questions about products

I would give zero stars. Bought living room furniture October 2, 2021, paid in full. I was told it would take 3 months. The 3 months came and went, I called, they didn't call me. I was given no answers of delivery or expected arrival. I waited another 3 weeks, I called again, no answers. At 5 months, I had enough, I cancelled the order and received a full refund. The salesman, manager or someone should have called to update me from the start and they should tell customers of the serious delays, NOT 3 months. I will never go here again.

Average, it's furniture folks, just like the others. Wish the sales folks would let you breathe!

Keri was very patient and knowledgeable! We are excited for our sectional to arrive!

Great people and service

I am HIGHLY disappointed in this company’s customer service. They transfer you to service, nobody answers EVER, so I leave messages. Just to get no call back. I call back again, they lady’s at customer care will take a message for service.. I get no call back from service. The lady’s downstairs are easy to talk to but the other departments do not get back to you. It’s a shame because I LOVE, LOVE their furniture. It’s always great quality but their customer service makes me not want to buy from them again. When I have issues, I can’t get into contact with anyone to get it fixed. They were supposed to reach out to the manufacturer about my couch & I got no call back about it. It’s been months since I talked to someone about getting a replacement part for my couch.

We had a wonderful experience at Ashley Home Store tonight. Mark Feldman helped us find exactly what we wanted and took the time to explain our options. He was attentive, comfortable to work with and didn’t make us feel pressured. We are excited about our purchase and thankful for Mark’s wonderful customer service!

Had a great experience. Sean matched the price for me with no questions. Also got me all set up for delivery.

High price low quality. Would be 0 stars but they get 2 stars due to the nice staff.

Jordan was nice to work with and was very helpful! Great experience!

Great job Vincent Johnson Location- 5851 RT 42 South Turnersville NJ 08012 You made my shopping experience such a joyous one. Everything was carefully explained more than once, I was assisted with finding the most appropriate delivery date, plus you waited for me to ask any additional questions. Delightful shopping experience.

Great experience with Ashley. They don’t crowd you give you time to look, which I love! Mark Feldman was a great salesperson. He gave me lots of info on the mattress any other pieces I purchased! He is very knowledgeable about the furniture!

Had a great experience here. Kari was the one who helped me out with getting furniture. She was very knowledgeable about everything in the store and provided great customer service throughout the whole process. Loan application process was super easy, as well. 5 stars, for sure!

Absolutely adore the service provided by Jordan! My boyfriend and I are getting our first place together and he made buying furniture together for the first time super easy and painless. He let us look and gave us space to process our thoughts. I respect his sales experience and technique and could not be happier with our purchase!

Ada was amazing, she didn't push us and respected us!!

Great sale experience Jordyn did well explaining everything about our bed choice.

Clean layout. Great prices. Customer service was friendly. Huge variety. Great place to go for inspiration.

This is now the second time they have messed up my order. Not sure why I gave them a second chance to do this.. but here we are. Last year I went into the store and selected a couch that I loved. They then delivered the wrong couch. Nice quality couch but. Not the correct style or color that I ordered… This time around I went into the store to select a desk and chair for my home office. Was a beautiful L-shaped desk with the L on the right, which was super comfy as I’m right handed. They were building the desk and it looked off so I mentioned the L was on the wrong side but they did not understand me and kept building, so I walked away. Once they were done I went to inspect the finished product and it is in fact on the wrong side, the top glass is not secured to the desk… and the legs are screwed on very crooked. The white chair has many black dingy marks on it.all around atrocious. Called customer service, sat on hold for 40 minutes, was next in line and then they disconnected the call. I called right back and of course there’s now 6 people ahead of me. Very irked.

Sean my salesperson was so nice that I wanted to buy more furniture. He was professional, kind and patient.

The whole visit was easy and efficient. We were ordering the items selected by our daughter and inly really needed to order and leave, but the sales manager went out of his way to help us understand what we were purchasing for our adult daughter (as a gift) and the options available. It was all a pleasant experience!

What a great experience, from the moment we walked in Ada greeted us, she did not follow us around and was very respectful of our time looking around. Ada took the time to review options and offer suggestions to meet our immediate needs. The whole experience was fantastic and we could not have asked for a better person than Ada to help us. Thank you so much!

My experience at Ashley Homestore was absolutely amazing thanks to Vincent. He was extremely motivated to get me what I needed and was a total class act. Thank you….

I felt welcome when I arrived. The associate was a pleasure speaking with. He showed me around and helped me find what I was looking for.

Got a great deal on a couch and recliner. Just have to wait 2 months to get it. But it's worth the wait.

We had the pleasure with working with Richard Ludwick on our purchase. He was patient, courteous and went above and beyond to handle any concerns and questions throughout the process. Cannot highly recommend enough!

Jordan did a great job. Very professional, friendly and knowledgeable . Definitely will come be to shop for more

Michael is a exceptional customer service representative / sales my experience was amazing today I came in not sure of the furniture and he was so knowledgeable thank you so much Michael for the amazing service you provide for me one more thing I can check off my to do list have a great holiday.

We just purchased a new bed. John was very knowledgeable and helpful!

Ordered a kitchen set first week in September 2021 from Carolina our sales rep. A week later I looked over the receipt to see I was charged the wrong price and they ordered the wrong table and chairs. I wanted standard height and they ordered pub height. I went back to the store and they made the corrections after arguing with me that I told them that it what I asked for. They also at this point promised me in writing December 05 or sooner. I asked the manager Ethan to write that in his handwriting on my invoice and sign it, and to do the same on his copy so he would also have a copy of what he promised me. He went on to add, as he looked at the computer, it is in distribution and I should expect it much sooner. Therefore I called today Novembęr 26, 2021. I spoke with Carolina who them cowardly had Ethan call me back to tell me, I could expect it 2nd week in January 2022. I asked him if he remembered the conversation we had, he said yes, and then stated I could have a refund if I wanted....really??? I can have my money back fir the items that I paid for in full months in advance and do not have ???? This is no way to do business. They should not be selling items they can not get. Yeah I know COVID-19, no excuse for poor business practices, and if I didn’t call, I would still be waiting like a fool. I will never ever do business with Ashley and certainly tell anyone who asks about my poor experience.

When going into Ashley HomeStore in Turnersville I had no intention on buying anything. We were approached Ada who told us to have fun and take our time. No one followed us or stalked us! Because Ada was so awesome when we did need her help we, we ended up buying a living room set!!!

The salespersons were very pleasant and not pushy at all. They helped us walk around to find what we were looking for. I worked with a team of 2 that tag teamed with us because we were there so long on 2 different days. I also purchased a new area rug for my living room.

Only one guy , we deal that’s Richard Ludwick. Very friendly, Polite and acknowledge of Ashley Furniture products.

It was my wife and I first time purchasing furniture from Ashley Home Store in Turnersville and definitely will not be the last. Michael Ross is the man to see, great personality and very helpful 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾

Both Vince and Kari were awesome. They were helpful and kind. We chose Ashley because of the quality of furniture and Great financing opportunities. But Kari and Vince sealed the deal.

Mike was very helpful

Service was excellent

Dealt with Michael. Made the process very easy and painless. Would definitely recommend him to anyone visiting this store.

We had a great time working with John yesterday. He is a great asset to your store. Educating his clients on the plusses and minuses of different mattresses.

I didn’t feel pressured when I came in on Saturday evening. However, I was asked if I needed help. Jordan was the sales person who helped me . I told him that I would have to come back . He was friendly and professional and gave me his card . I returned Sunday and Jordan assist me in purchasing my family room set. The lady who handled the money transaction was professional and appeared to clearly no her job . However not as friendly as my salesperson. Thank you for everything. Sherne’

Ada was amazing ! No pressure and helped us find our perfect living room set - price and quality exceptional - customer service above and beyond - highly recommend!

VINCE was an excellent sales associate. Gave us space to figure out what we liked, helped us with features, and was efficient at the order write up. If you need furniture or a mattress, you need Vince. Thank ypu Ashley Home Store for a great shopping experience with Vince.

Excellent advice by the "Sleep Dr"( I gave him that title)... lol... enjoyed the whole experience from trying every mattress to discussing my horrible sleeping habits... hoping to check back in in 2 weeks to follow-up on the positive changes his suggestions have brought to my world.

Get experience!! Knew what I wanted to order sales man Sean, not any pressure!! He was very friendly and put my order in quickly I was in and out in 30 minutes!!!

Salesman Mike Ross provided us with a great buying experience. He was knowledgeable, and upfront with delivery expectations. Most importantly he was friendly, courteous and was not a high pressure Salesman. We will be going back to see him for bedroom furniture!

Our Ashley Associate, Sean Klein, was very personable, knowledgeable and patiently explained all the options available to us and paid special attention to what we were looking for instead of talking us into something we didn’t want. The selection and sales process were seamless and we’re hoping the same will be true for the delivery and set up too!! It was great working with Sean and we are looking forward to our new bed!!

The salesperson, Mike, was very helpful to helping us today. The sales experience was even better after hearing my purchase well be delivered in a week.

Mark was very helpful. He explained everything and pointed out things that would be helpful to us.

Ashley Furniture is always our first choice when shopping. Vince was super helpful, he brief us on discount, delivery, how to look for listing of other colors available, also credit with 0% interest x 24 months then left us to explore the showcases furniture throughout the store, however, when we had a question he wasn't far away to answer our questions. We always find what we are looking for and are happy with our purchase. thank you so much

I had a wonderful experience here .

Vincent was more than helpful with finding our first couch for our new apartment! He was so patient and took all of our preferences into account and went above and beyond to find us one that we LOVED and will be delivered quickly. He was just the friendliest salesman we’ve encountered and he was never pushy and just was honest and understanding. I will recommend anyone to him. We went there a few weeks beforehand and the woman was just interested in helping us because we were moving and she didn’t see a sale opportunity. 10/10 service from Vincent! Thank you so much and we’ll be back just for you in the future!

My sales lady, Renee was very kind, helpful and courteous. She provided me with excellent service and I was very happy with my purchase. Thank you, Marlene

Ada was great, she didn’t only help us get what we need but also showed us what furniture goes with what. She was very patient as we made our decision. Definitely recommend!

I spoke to a man over the phone didn’t quite remember his name. I walked into the store and was immediately approach by Patrick who I didn’t know was the guy I spoke to. He was quick to help me out by getting me what I needed. I was in and out with ease so I can go about the rest of my day. Thank you so much Patrick!

Friendly staff delivery takes a long time

The sales force were great. Felt no pressure to buy and yet they were all so helpful and answers our endless questions with grace. We did buy a sectional sofa so we will see how the delivery process goes

Renee was excellent to work with over the phone.

Very difficult to work with

My family and I have always had a great experience at Ashley Furniture in Turnersville/Blackwood. Our sales associate Michael Ross has been exceptional at helping us over the years, always above and beyond.

Our sales rep Michael Rosi was helpful, patient and knowledgeable

Renee has been most helpful. She deserves 6 ⭐️ Stars!

Sales lady was amazing! However, the delivery dates were over a month late.I am VERY unhappy with the delivery service. On the day of delivery, I was given a delivery time of between 11am-3pm. I called the store at 2:50pm for a status update and they were in the process of loading my furniture at that moment and still had two deliveries before they even get to me. The store is literally less than a mile from my house. A complete waste of my day. I have been waiting for this furniture for almost 3 months. Delivery service is unsatisfactory. Suggestion: Give people more accurate times or call them half way through their timeframe with a delivery status update. Common courtesy and better business practice.Update: When told it would take a month and it takes three to have a chest "made to order", I expect it to be perfect and functional upon arrival. The sliding door on my daughters chest was made with cheap plastic parts, not metal! The plastic "rollers" didn't align with the door to where the door fell off and would not stay on the plastic track. Thank goodness I got the piece on sale and not full price. If it were made with metal hardware and the back was not two pieces of nailed in cardboard, it would be worth the full price. It's not.

Keri was very friendly and helpful , not pushy either let me browse store and answered all my questions

I highly recommend Mark Feldman at the turnersville location. Every time I use him, I am completely satisfied with my purchases from Ashley Furniture.

Renee at the Turnnersville store was a great help and very knowledgeable. I would definitely recommend her to both family and friends.

Warminster PA location -Horrible experience started out bad ended bad. First piece of furniture was late on arrival and went to the wrong address had to call customer service just to relay message to deliver driver Last piece of furniture my pool table guys delivered it didn't install it and when I opened it days later since you need a few people to help it was broken. Called customer service very rude offered no help wanted to speak to a manager and they refused told me to take pics and email it it in well its been weeks no response made a complaint with the credit card department and will write to the president of the company Do not shop there go to Raymond and flannigan

Ada was phenomenal!! Very helpful, didn't push or hover! Delivery further out that I wanted but not horrible!

the sales man was very nice and pleasant and everyone was friendly, I would recommend this store to everyone

Renee was awesome from the second I walked in the door. She didn't push anything on us, we told her what we wanted and what we could afford and she sowed us what we could work with. It was easy and fun!

Excellent experience! Knowledgeable staff, beautiful store, great prices. Would recommend A+++

Great sales, great customer service, thanks Mark 😊

I was met immediately by a sales representative, who offered to help, in a non pushy way. After I looked around for a while, I found what I was looking for. I sought out the gentleman that met me when I walked in,and he helped me above and beyond. His name was Vincent in the Blackwood, NJ. Very happy I chose to go to this establishment. Good job.

Mark, the sales associate, was very kind and helpful!

Ada was wonderful!! She went above and beyond. I will definitely be back in the future and would refer her to people I know.

No pressure. Vince is very informative and helpful! He is a friend, not a salesman.

This is the 2nd time in a week that we purchased from Ashley Homestore and were extremely satisfied with the customer service we received. Sean Klein was very attentive to our needs without hovering over us while we were browsing. He was very transparent with details regarding each piece of furniture we were interested in and we walked away as satisfied customers and will return if we need more furnishings for our new home. Great sevice!! I'd give them a 10 out of ten in customer care and service.

Great customer service! Great deal on furniture.

Great experience picking out a mattress.

Amazing customer service!! Always friendly and helpful!!

So many gorgeous living room sets it was hard to choose. However Patrick (salesman) was so helpful. Definitely gave me goo things to think about so we could decide. So happy with our decision can’t wait to get it. Thanks Pat

Jeff the sales manager he did an awesome job He helped me get my brand new ibedroom set and new mattresses. I appreciate that he was very patient with me Thank you again chef

The sales man, Michael, was very nice and let us have our space to really look at the furniture. If we had any questions he was right there to answer. We also were there with a toddler and infant and he was so patient with our toddler when he wanted to talk to him. Found a couch and can’t wait to get it!

We came to Ashley's to look for recliners. Mark met us at the door and directed us to the areas that we wanted to look. My wife Trudy found what she liked almost immediately. We decided on recliner loveseat electronic for easy up easy down. And also a lamp that my wife liked. We have up to 36 months after receiving all the furniture to pay back at 0% interest. I really like that! Thank you Mark and staff we're helping us to choose the furniture my wife really likes.

Purchased furniture on Monday and it was delivered on Friday. Service was great. Sales person was very helpful.

Carolina was great! She walked us thru different options as far as what we were looking for and was very helpful in showing us to the set we eventually chose for our family room. Easy shopping experience and would shop here again. No hassle and price matched the internet sales price. Highly recommend!

I went in there and just browsed. My sales associate Renee was very nice and respectful of wearing a mask around me. She gave me different options and ideas of what I was looking for but also respected my space so I wasn't pressured into buying anything. Very quick and easy process. Would shop with her again.

Ms.D Perez was very knowledgeable and helpful in the purchase of our tempur pedic mattress.

Great customer service. Mark was great.

Great customer service, Mike definitely deserves a raise.

John Egbert was great. He was personable, didn't pressure us into anything and really knew his stuff. We will be back next week to buy new furniture for our new house.

Patrick was extremely helpful and courteous and friendly. He helped me with all I wanted to see and wanted to buy. I would recommend going to the store to everyone.

Patrick was very nice to work with. He was very helpful and made our experience a pleasant one!

Very helpful

Always a great experience at this location. Today I had the pleasure of speaking with Carolina. She was helpful and my purchase was complete in minutes!

Service was friendly and professional, However, disappointed to later check the item on-line and found that is was offered for $65 less and with free shipping. In the future I am inclined to view items in the store but buy on-line.

Friendly helpful patient and polite

Vince was very helpful

I bought my living room and kitchen set in April and I’m not getting them in full until late august. And I was told 6-8 weeks delivery time, and when I called them they said no it’s coming in august and my kitchen chairs are coming in July. Chairs with no table smh 🤦🏾‍♂️🤦🏾‍♂️

Five star to the the sales lady but four star for Ashley’s for such a long delivery date. But beside that, it was a good experience. This not my first experiences with Ashley and it not going to be my last. Thanks

Love the furniture.have some good prices.vince was very helpful n patient.cant wait for furniture to be delivered.......ok it's now the end of August n still waiting for ottoman. What's up with that.3 different dates so far

Some nice stuff, most not in stock for a long long time!

Great customer service. We are recurring customers.

First of all I want to say that my sales rep was tremendous. Ada is a credit to your store. We also found everything that we wanted and at a great price

I absolutely love shopping at Ashley HomeStore. Always a pleasant experience, great prices and my salesman Vince was so friendly and personable and helped me with all of my needs. I couldn’t have had a better experience!

It was the best buying experience I ever had. My sales rep Ethan Appell was the best. I would recommend everyone ask for him to help you. He was strait up no sales pitch, he knew his stuff. He gave me a great deal and made the process relaxing and enjoyable. Thanks again Ethan

Ada was a great sales person, honest, explained all benefits and features. Knowledgeable. Reasonably priced. Good variety of furniture.

Quick and painless. Very friendly staff. Very knowledgeable and help us right away.

Hands down best experience ever. Dayla has a customer for life. She has the greatest personality and so knowledgeable about all our pieces we purchased. When we started our furniture journey it was a nightmare from sales people from Delaware to online error codes. My husband and I was about to give up. I decided to give it one last try and came to this store because of the great reviews and sure enough the reviews are right. This store is very professional and made our purchase very easy and enjoyable. Thank you so much and we will be back.

Ada was lovely and tolerated my partner and I wanting to look all over the store for every piece we wanted! We liked a wall unit that came in another color that was not showcased in the store, but there was a bedroom set from the same design set in the color we liked. In order to help us envision our living room set, she offered to take some cushions to the bedroom set, to see how our couch would look. Also the reverse, to take a drawer from the bedroom set to the couch. While picking a coffee table, she ran all over the store taking measurements for us to help us narrow down our search. When we found a table with dimensions that matched the shape of our couch, she offered to have the table moved to the couch so we could see everything together! We felt like royalty, getting such excellent treatment. Her enthusiasm was refreshing, and I would definitely recommend her as an associate.

Met with a senior salesman Sean. Very strong in helping us choose our package and very professional with his feedback as well. Thank you.

The best part of my experience was dealing with a delightful salesperson, Daly’s Perez. Ask for her when you go there.

Will be going back to buy an living room set

Rene is great

I had a wonderful sales girl who worked with me to get me the best price

Very friendly quick and straightforward

Salesman Jordan was very patient as my husband and I looked at different mattress options. He was very imformative on the different styles. Will see him again when we shop for a new livingroom set.

The gentleman was very nice and helpful.

My husband and I had a great shopping experience at the Turnersville store! Patrick our sales person was phenomenal he was very knowledgeable about the mattresses and furniture in the store! We will definitely be a repeat customer!

Great experience with James Garson, very nice, easy to deal with, will buy again from (Jim)

John took excellent care of us while hanging back and making sure not to be overbearing. Haha Great experience so far! Can’t wait for our new couch to arrive!

Mark was our salesman and was very helpful in our picking out our furniture. I would recommend this store to everyone.

Very professional and efficient. Very knowledgeable about their products. Very nice people also. I would go back there in a flash

Ada was extremely friendly and helpful in helping us find our living room furniture. We are so excited to get it!

Customer service was excellent sales person was patient and very knowledgeable would recommend any body to go there to buy furniture.

I walked through Ashley looking for a bedroom set. I found what I liked. I spoke with Kari Tomeo and got the paperwork started. The bed was in stock but the dresser and nitestand were not. I was a little disappointed I now have to wait maybe 12 weeks to get it. However, I am pleased with the service I have received. Thank You Kari !

Mark was great! No pressure and easy to talk to! They matched our price also!

All I can say is I have been a loyal customer for 20 plus years and to have the manager strong arm me for money is unacceptable. We go in to buy a sofa and are told that shipping is going to cost $180.00...because were $ 50 short of free shipping....however if we buy a pillow for $50 we will get free shipping. I told our sales rep I didnt think that was fair so she hung up on me. I called back to speak with Manager and he thought it was perfectly fine what she did. I also offered to pick up sofa and he said pick up would be in North Jersey which is 1.5 hours away from us...... As a business owner, I must say totally unprofessional and unacceptable.

I had nothing but a great experience here. Items were shipped and arrived a day early. From the point of service down to delivery and assembly, it was a great overall experience. 👍🏻

Staff didn't hoover. Nice selections. Friendly staff.

I have purchased a number of items from Ashley's over the years. Unfortunately my most recent experiences were not good. I needed to purchase a sleeper couch and after shopping decided to purchase from Ashley's. The sales rep indicated that while a sleeper model was not available to test in store, she owned one herself and it was extremely comfortable. Tl;dr Ashley's sold me a horrendously poor quality product and indicated there was nothing they could do about it after delivery. I ordered the couch, which took about 3.5 months to deliver due to backlog orders (many suppliers are dealing with COVID-related issues, so this was expected). I had to call several times to get an update and force a scheduled delivery, but that's a minor thing. Once the couch arrived we found it seriously lacking in quality. The couch itself was comfortable (saving grace), but the mattress and fold out for the sleeper are extremely poor quality. The "mattress" is a thing topper-like pad, not attached to the couch, and covered in a floral gold-thread sleeve like something out of the fifties. It may as well not be there, flattening from it's ~2.5" thickness to perhaps a 1/4" thickness from just laying on it. It's cheap low density foam that is horrendously uncomfortable when combined with the mechanical supports under the cot fabric. It is more comfortable to sleep on the floor than the couch. I called to complain and was first told I should have upgraded (which was later clarified to not be an option) and then was told there was nothing that could be done since the quality is as intended, not a defect. I was clearly lied to by the rep and there is no accountability for the sales folks, company, or any apparent interest in addressing customer concerns after sale. After years of buying, I won't buy more from a company that handles issues like this. Unfortunately, I also ordered an end table to match another I have in my house. This was supposed to be delivered in a week to the store. I arrived only to be told the sales rep ordered the wrong part (initially I was blamed, frustratingly). They did offer to resolve this and that they'd call me back in a week when the right delivery was in. It's been 2 weeks of course, no call. At some point in the future, probably initiated by me, I suppose I'll receive this. Hopefully it's a more satisfying experience than with the couch. 2 stars since at least the customer service department picked up the phone and the couch part is comfortable, not because I will willingly buy more from Ashley's.

Vince our sales person was fantastic, awesome deals walking away with 2 sectionals! Free shipping only down side its gonna take 12 WEEKS! to get one of the couches

Ordered my couch back in October and it’s still not here and it’s February. They sent me an email and said it will now be here in March. When you go to the store they will tell you 12 weeks. I’m telling you right now it will be longer than that. Go to raymour and flanigan it’s much faster.

Got stiffed on a matching recliner for our sectional that we were assured would be fulfilled. Waiting for a bedroom set that we purchased before getting stiffed on recliner 1.5 months after projected delivery. Staff are rude. They don’t return calls, lie and said they did- managers are never on-site when I call, or they just left. Save yourself the aggravation- they blame their delivery issues on covid but they have reviews like this long before covid. Maybe they should stop taking people’s money until they can fulfill orders.

Great place to Shop! Awesome variety! Great sale!

Bad customer service. I ordered 4month ago. Every time when I call they keep change schedule. Now they said some day March and customer service very poor.

The worst experience ever in a retail store. Salesman Rich T. was unbelievable rude and arrogant. I was shopping with my grandmother for a kitchen table and she was deciding which table to get. I guess because we were looking at a table that was $500 or below he didn't want to help us because he wouldn't make good commission off of it. After about 10 minutes of looking at the table, he comes over and says "come on, this is taking way too long for a little table like this" in a rudest way possible and hands me a paper and tells me to fill it out myself. In disbelief of what he said, we walked out immediately. Coming from a person who works in a sales position, I would NEVER talk to someone or treat someone so disrespectfully as Rich T. did.

If there was a rating below 1 Ashley would get it. This is the 2nd time dealing with them and getting screwed for MONTHS without our furniture. Shame on me for going back but the first time was a couch, that we never received after waiting more than 5 months, and this time was a simple kitchen table that we really liked and fit our house perfectly. It was Supposed to be in by Jan 15th. They just told me that the table might be in by the end of January BUT THE CHAIRS WONT BE IN UNTIL AFTER MARCH!!!! How does that make any sense?! Extremely displeased with their lack of follow through. The sales people in the store seem helpful upon purchase because they need the commission but don’t tell me something will be in on a date and then come at me with MONTHS later than agreed. Ashley Homestore should be ashamed.

Don't buy from this location. I've been waiting for my sofa's for more than 4 months and still haven't received it. Take your business somewhere else people.

The service was good but the electric reclining sofa seating went down so much, that I felt like I was sitting in a torture chair because of my back issues, which was explained to our salesmen, who also talked us into a 5 yr worry free warranty that was useless to us because every time we called and sent pictures to customer service, we got the runaround! We always bought our furniture from Raymore and Flanagan and never had a problem and they replaced it with a new sofa. STAY AWAY FROM ASHLEY FURNITURE, AND GO TO R+F, because they STAND BEHIND THIER WARRANTY AND THE BOTTOM LINE IS, YOU GET WHAT YOU PAY FOR! It lasted about 2months, endless unanswered calls to cust service to replace it or fix it, as we were told by our salesmen never got resolved, what a waste of money 1500.00 went out thr window when we finally went back to Raymore and Flanagan and bought a beautiful sofa with a free replacement warranty 13 months later! They lost my family's business and I tell everyone I know to stay away from ashly and go to Raymore and FLANAGAN BECAUSE THEY STAND BEHIND THIER WARRANTY and they call you back!! I put this electronic sofa in my family room downstairs and the funny thing is my dog even knows its uncomfortable because he won't sit on it but he loves the new one!

Ordered a couch almost 3 months ago that was supposed to come in 4-6 weeks that i still have no definite date of delivery. After the estimated delivery date passed & not a single email, text or phone call was made to me, i took it upon myself to reach out & try and get a status update. Still didnt recieve accurate information. Every 2 weeks ive called for an update with empty promises of it should be arriving soon. I know everything is being pushed back because of covid & ive tried being understanding, but this is just un acceptable at this point. After i finally recieve my couch, (which will probably be around 3.5 months after initial order date) i definitely wont be a returning customer.

Still waiting on sofas I ordered end of August.

Store staff friendly and helpful. Just the customers. Chose not to keep the 6 feet distant. Will walk up on you.

Sean Klein provided STELLAR service! No pressure, very knowledgeable and accommodating to our specific needs! Perfect gent! He represents the brand very well. We HIGHLY recommend Ashley Furniture in Turnersville, and specifically to see Sean!

Service was great sales man was awesome and I got some new Furniture

I have purchased furniture from you multiple times in the past 6 years or so. I have been very happy with it until today. When moving my buffet because a wire became unplugged one of the legs bent. We laid down the buffet to see what was wrong with it. There was a big chunk of wood missing from around the broken leg and the screws were only able to be screwed in a very little bit do the one corner leg was hanging by a thread. We unscrewed all 4 legs and found that the one broken corner had a fatter acre put on it I am assuming that when it was put together the person assembling it knew it was broken and put a fatter screw. I am just shocked to find this years later. There was never a reason to look under the tv stand or to move it before now as we can clean under it without moving it. We were planning on coming in to purchase new living room furniture as well as outside patio furniture now that you sell that. Please contact me with some kind of resolution to this issue please. We purchased all of our furniture at the Ashley’s on the black horse pike inTurnersville nj This really has me upset because what if it collapsed and the tv fell on our little one. Someone obviously thought they could put a fatter screw in to get away with it. I sent a private message with no reply also.

Everything was fine in store. Very polite sales managers. But! Ordered my sofa and paid full on the 13th of August. Due date in contract was 13th of October. Still today no sofa, no calls, no money, no excuse .... plan back money and find another store. Order here if you ready wait endlessly ...

Ordered my sectional sofa 08/18/2020. Paid In full $1862. Promised delivered in 4-6 weeks. Today is 10/23/2020 and nobody called. Called them after "promised date of delivery" 10/13/2020 few times, no result. Gonna return my money back today. Ashley just a group of scammers.

Ordered my sectional sofa 08/18/2020. Paid In full $1862. Promised delivered in 4-6 weeks. Today is 10/23/2020 and nobody called. Called them after "promised date of delivery" 10/13/2020 few times, no result. Gonna return my money back today. Ashley just a group of scammers.

Ordered my sectional sofa 08/18/2020. Paid In full $1862. Promised delivered in 4-6 weeks. Today is 10/23/2020 and nobody called. Called them after &"promised date of delivery&" 10/13/2020 few times, no result. Gonna return my money back today. Ashley just a group of scammers.

Beats raymour and flanigans prices

Purchased a bedroom set in July its mid October still no call about delivery

I’ve been buying from Ashley Furniture for over a decade and recently had the worst experience at this location. I purchased furniture for 2 rooms based on a promotion I was told about but then I never received the promotion. It took months of getting the run around from the store manager Manny, etc. and then finally speaking to the VP for me to get the promotion. I will never go back to this location again. Go to the cherry hill location. I didn’t have any issues at that one.

Once again my furniture is paid for but no sign of it. Paid for a desk 2 months ago and it keeps getting pushed back even further than that. Why have a furniture store if you don’t have furniture. I’ll never use them again. No communication either I have to keep calling. Hopefully you aren’t in any hurry to get your furniture after they get your money. Delivery takes weeks and when you try to get updates you here different things from different employees. One the Turnersville location they are super pushy and the one manager is so unbelievably rude. I’d go to Raymour and Flanagan our experience there was much better.

Dante was a great sales person considering today was only his 3rd day of work

The sales lady was excellent and helped me to make the best decision for my needs

The customer service ladies here are so rude, especially the woman Jeannie. Her tone is nasty, she talks to you like you're a child, and has no respect for your concerns. I said to her, I'm sorry to bother you, I will never use your store again". She laughs and says, " oh I know you won't". That was very unprofessional and flat out nasty. My recent experience with this company has only shown me they don't care about their customers concerns at all. You basically have no right to be upset or dissatisfied with their service or they find it funny and tell every staff member in the store you're a bad person. 2 years of customer loyalty means nothing to Ashley's.

Great experience! The sales rep was extremely helpful. He did everything he could to make sure we were satisfied.

All the staff was especially friendly and helpful but Rich L. Helped me today. He was Very professional and helpful and I was in and out within 30 minutes . The easiest furniture shopping experience I&'ve ever had! Go see Rich, he takes the stress out of furniture shopping.

All the staff was especially friendly and helpful but Rich L. Helped me today. He was Very professional and helpful and I was in and out within 30 minutes . The easiest furniture shopping experience I've ever had! Go see Rich, he takes the stress out of furniture shopping.

My sales representative (Mark) was very friendly, knowledgeable professional. In this time of Covid this location has hand sanitizer throughout the store and everyone wear a mask. I felt comfortable and at ease during my purchase.

Went into the and was totally ignored by all sales people. Walked around looking, sitting, discussing furniture with my partner . Sales people walked right passed. Was never greeted or asked if we needed help. Right now you list a sale. You would think during the slow time with Covid that every sale would matter and they would be willing to help and make that sale

Selection ok. Salespeople fair but pushy.

Kari T. was absolutely wonderful! She spent the time needed to make sure I got exactly what I wanted. For anyone who is looking to buy furniture, ask for Kari, she’s the best!

Super helpful and great service!!! Bob N was awesome!!!

Quick and easy

Nice bedroom sets

My wife & I have purchased over 3 couch sets / dinning room set & bed room sets from Ashley . We’re always so pleased with the pricing , quality & customer service ... thank you for our “Ashley furniture home”

Upon my first visit to Ashley Furniture in Blackwood, i was in the market for a mattress set for under 2k total. James was my salesman that day. He was nice in helping us get to decide which one was best for us. I couldn’t figure out what i wanted so i wanted to leave to think about it. He pulled me aside from my family and told me, i know you’re going to go to other stores to check prices but i promise you we have the best around and blah blah. I felt pressured and found myself picking something just to get out of there. He told me I’d have 7 days to decide if i liked the mattress once we got it. I also picked out a headboard and frame to go with the mattress. After 3 days with the mattress we decided we hated it and wanted to pick a different one. I called the store and James told me that they don’t do returns on used mattresses. Wait what?! He tells me to call customer service to see if they’ll help me out at and and that it’s a shame because it’s a really good mattress... Customer service gave me the 30 day comfort guarantee as a courtesy. 30 days go by and i call. Someone came out and inspected the mattress and i got store credit for it. We ended up getting our money back on the headboard and foundation because the date for delivery kept getting pushed back. When we came back to pick out a new mattress, Fran helped us and she was very honest, patient, kind and answered all of our questions. If you’re going there for a bed, make sure you have Fran helping you! I don’t think i would go through this process again if i had another choice. Customer service is nice and they do have decent prices and mattresses but i didn’t appreciate James manipulating me into finalizing a sale.

Sean K. and his team at the Ashley HomeStore in Turnersville, NJ were wonderful to work with from start to finish! Sean’s impressive product knowledge and high-level of professionalism made the process of buying furniture for our new home a smooth & enjoyable experience. He was patient with all our questions & genuinely took his time to ensure our needs were met. I HIGHLY RECOMMEND Sean K. & the Turnersville team, and will be sure to refer their business to family/friends in the future!

Great deal on family room furniture, salesman was very knowledgeable and not pushy. A very good experience

Had a lot to choose from. Salesmen was very nice and very helpful. He brought several end tables over to the sectional I wanted until I found the one I loved with my new livingroom set. Thanks Alex from store on 42

Although my in store experience was good, things changed with the delivery. 1.The delivery people gave me a hard time about taking the old box springs, which I was told would be taken. 2. The heads up bedframe was supposed to fit inside the old bedframe. It does not. It is actually larger than the mattress. I cannot use a headboard. I was told by the salesperson that there would be no issue attaching a headboard because the frame would fit inside the old one. 3. I was shown in the showroom a frame that had a flush bracket to hold the mattress at the base. The one on my frame sticks out and falls forward sticking out even further. I have bumped my legs on it consistently since it was installed. 4. All of the frames I was shown had a support piece under the mattress, my "free" frame does not. I am not happy. I was told my heads up frame was just like the ones in the store; I was not shown the model I received. I was misled. I would like to find a resolution to this matter.

I am a first time home buyer and Richard L made the furniture buying process as smooth as it could be. Very knowledgeable on each product and very customer friendly. This was my first time purchasing furniture and Richard made me very comfortable with the buying process. Because I Richard and the rest of the staff at Ashley Turnersville, I will definitely be back to make more purchases as well as recommend friends and family to the store!!!

Patrick was my salesman and I was very pleased with his service. He is friendly, knowledgeable, and not a pushy salesman. He greeted us and kept his distance till I was ready. He answered all my questions. I wish more salesman were like him. A lot of salesman are pushy and up your butt and I definitely don’t go for that. Thanks again!!

I was trying to place an order online for bedroom furniture for my children, but had an issue processing the order so I decided to go to the store to place the order. Bob greeted me as soon as I walked in and took care of my order quickly and made sure I got the lowest prices possible. Excellent customer service and I will be returning soon to purchase living room furniture.

Typical Ashley store.

Purchased Furniture November 2015, We purchased a dining room set coffee table sectional and loveseat. We were told by the sales person at the time that most of the sectionals do start to peel after a while and if that were to happen to call when we see it peeling and that we could use our warranty to have it replaced. We were OK knowing that it might peel but understood that it’s not going to last forever it wasn’t the most expensive furniture in the store but that sounded reasonable to us at the time that if something did happen that it would be covered under the warranty. In September 2019 the sectional did start to show very small signs of peeling I contacted customer service immediately and spoke to Sylvester on September 22 who automatically assumed that I had waited for months to call in and before I could finish my sentence told me that my warranty was not good anymore on the piece of furniture because it had been too long I told him that I had just noticed it and that I had actually called him right away he told me that I had to send in pictures of the damaged furniture. I said that was fine. On the same day my husband and I drove to the store that we purchased it at and wound up speaking to the same sales person that sold us the furniture his name was Pat and he was now the manager of the store he said he remembered selling me the furniture and then he remembered telling me that it was eventually going to peel and he said that he would honor the warranty. I followed the procedures that they wanted me to buy sending the pictures on September 23. I called and spoke to Pat again on September 24 to let him know that I sent everything he advised me to speak to a man named Ray who is in charge of all the warranties through the customer service department. After being advised that my warranty was not valid because they determined that the damage had been there for “years” so I had called back to speak to a man named Ray who Pat told me to call saying that he was such a nice guy and that he would help me, I told them that the damage was not there for years that I had just noticed it and the person did not believe me I spoke to Ann at customer service, she just kept insisting that the damage was there for “years” and when I asked to speak to Ray she put me on hold tried to get him on the phone and he literally told her to tell me that he did not want to speak to me at all that the claim was closed and he did not have time to talk to me. Worst customer service ever, and don’t expect them to ever honor a warranty. I spoke with several people in the claims department and each one was in a rush to tell me my warranty was not going to be honored as if reading from a script, seemed to be what they say to everyone. I will never shop there again. I left messages for Pat at the store and messages through the corporate office and no one has ever returned my calls. Update: after this review posted my warranty was honored

The knobs and the door front. Fell off When I opened it.