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Ashley Store Turnersville, NJ
Ashley Store
Store hours
Open today: 09:30 AM - 09:00 PM
About Ashley
The Ashley Store in Blackwood, NJ represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Blackwood, NJ is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
What our customers say
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Jeff helped us a lot looking for furniture. It was a bit out of our price range but wanted to leave a review because he is a great guy, go to him!
Worst experience buying furniture ever. Ordered my furniture in October, they said slim chance it would be in before Halloween I was okay with that, called 3 times in November they said it would be in before Thanksgiving, cold four times in December. They said it would be in before Christmas. My furniture arrived shortly after New Year’s two weeks after delivery the one side of my loveseat sank down they sent a technician out to look at it, and he said he had to order a new cushion. He came out two weeks later and replaced the cushion, but it was still not fixed. Had to call them multiple times explaining that there was still a problem with my loveseat. they told me over the phone that the technician said it was up to standards. I told him I was gonna put it in my van and bring it over to the showroom and let them sit on it and tell me that it was up the standards then they finally said they would replace it. I had to call them three times after that before they agreed to come out and replace it. Worst experience I ever had another problem is it’s the most static furniture I’ve ever had in my entire life, I would not recommend this place if you’re looking for quality furniture delivered in a timely manner.
Cheap furniture that is cheaply built and doesnt last. Im 6 foot 6 so of course %90 of furniture doesnt fit me to begin with. But we bought a nice couch then was told they cant move it in the basement and was forced to go with a cheap recliner cause thats what they can take apart and get in. The delivery guys gave us attitude. All around my experiance was horrible. Im a veteran and to deal with such bullshyt of a company. I would rather order off wayfair.
Salesperson was very attentive to our needs.
A huge shout out to Ada who managed to find the perfect balance of being there when we had questions, but also giving us our space! We excited for our new couch to arrive!
Got my queen mattress here. So far it's a great bed. Lol
They have really great sales rn so if u need anything now is the time to go for sure
Sean was so helpful, respectful, and knowledgeable! We are so happy with the service we received today.
Great experience! Mark F was respectful, friendly, helpful and not pushy.
Very friendly and answered every question we had. Thanks
Went to the Blackwood store. Ask for Jeff. He was very professional and a great help
Jeff was very helpful and made furniture shopping very easy and pleasant!
Great customer service
Jeff showed us exactly what we wanted. Very happy!
When I went in the store, a sales person welcomed me and did not come running after me. THAT was definitely a PLUS!! I TRULY hate that!! I was left to walk the very large and well set up store on my own. That, which I love! I knew what I was looking for anyway, as I had already looked at their website on line. However, this gave me the opportunity to peruse the store at my own pace. Besides, I always look for other things that capture my eye and will fit my plan. When I came to what I was looking for, I had the time to really look at it and try it out. It definitely fit my redecorating plan! When I finally needed help, I called over a salesman who introduced himself as Sean. What I truly liked about him was that he was not "pushy", which I love! He showed me how to use the buttons as well as other features that I didn't know was included. I asked him quite a few questions about their product warranty, as I had found out that my previous purchase from a different store did not cover. Sean took the time to explain in detail what was covered. Every question I asked, he answered in great detail. As well as the in's and out's of the delivery. He took his time, explaining everything that I asked. By the time I was finished asking questions, I was extremely happy with my choice, the store and my salesman, Sean Klein!!!!! Way to go Sean!!!! Five stars for you!!!!!
I bought the lubing room set December 1st 2024 and to thus day I still haven’t received a call from the agent on when the set will be delivered (2 weeks so far) even tho the salesman told me then he will call me the following week.
Jeff was my salesman and he was excellant. Very pleasant experience. I will definitely refer him to anyone looking for furniture.
Great service with a warm embraced smile and professional
Sean K is awesome and very knowledgeable! Wonderful representative. Thank you!
Great experience. Purchased a beautiful dining rom set
Love this store, Sean. Our salesperson has been wonderful. We have been dealing with him for years. Thank you for helping Sean! Perfect size!
No pressure from salesman Sean. Loved their furniture displays. So much to choose from !
Very friendly, knowledgeable, professional, and helpful staff. No high pressure salesman who's trying to close a sale. Excellent selection of fine furniture with various price points that fit everyone's budget.
Mark was very polite and took good care of me.
Sales person was very informative and patient with us.
Wonderful staff and good selection. Found what we were shopping for all in one location
Mark is a wonderful sales person. He’s personable and funny. He explained the cost with transparency and we ended up purchasing a recliner set!
My daughter and I worked with Jeff one of the managers there today and we were very happy with his service not only was he very knowledgeable and thorough. You can tell he has a lot of expertise and what he’s doing. He was very patient with me and my daughter.
Mark was Great 👍 He was very patient with us and gave us the time to look for the nightstands that would work in our home. Excellent experience will return for a future purchase. Thanks, S & P Bond
STEVE WAS VERY HELPFUL! CANT WAIT TO GET MY DINING ROOM SET
Vincent (Vinny) is awesome. Bought a sofa and loveseat for a great price during a holiday special. Came back later for a coffee table and got a holiday special AND used a coupon they gave me. Just now bought another loveseat and sofa (reclining) for an awesome price. ALL with Vinny. He helped us out tremendously. Also, the store will price match the website because apparently the online website is a different LLC!
Not happy that I have to wait 3-4 weeks for delivery. Otherwise, they had exactly what I was looking for.
It was great. We did not feel pressured by sales personnel and we were able to wander around the showroom and take our time choosing our pieces. The selection is amazing. Our furniture rep, Vincent, was friendly, helpful, and knowledgeable. Mike took care of the financing and we took advantage of some great deals due to the holiday. The whole process was easy and stress free. Would definitely recommend to family/friends! Planning on returning in the future.
Matthew was an excellent sales person. He listen and showed us exactly what we wanted !
Nice experience, found what we were looking for. Carolina was knowledgeable and friendly, not at all pushy. Prices comparable to other stores.
Ada was very helpful with helping select a bedroom set and family room set.
Salesman Sean was great! Process was smooth and easy!
They were so helpful and friendly
Great experience buying with Ashley and Steve our representative. Completely satisfied with all aspects of the buying process
Went in ready to purchase a sectional. 3 sales people looked me in the eye and did not even greet me. One sales person found me 10 minutes into me strolling around and said to ask if I have any questions and walked away. I guess they missed out on their commission. I saw others walk I. And get instantly greeted and give a tour of the sales floor. Maybe I wasn't dressed for the occasion.
TAKE. YOUR. MONEY. ELSEWHERE. Yes there's some good reviews on here but if you can spot the trend - those people luckily never had to come back to the store with an issue to be resolved. The way the SM of this location treats his paying customers is jarring. I literally receive better problem solving skills and customer service from workers at the Dollar Tree. I simply wanted to exchange a mattress protector that sounds and feels like I am sleeping on a wind breaker - completely mitigates the pillow cushion top mattress that we paid $5,000 for. He had no empathy in his "dialog" with me. Yes I spent over $10k here throughout the years and I feel that is crucial to note because I CHOSE to spend my HARD EARNED money on him & his business - but in return I have ONE SLIGHT issue with a SMALL $150 product I purchased and he shuts me out with absolutely no resolution just SOL. It's simply not about the $150 mattress protector anymore, but the fact that he didn't even ask my name, pull up my account, or ask to see what I was talking about with the mattress protector. I am a Store Manager of a business too, Manny. And NEVER, EVER, could I imagine in a million years turning a loyal customer away for a small exchange of an item that YES, will have to get damaged out because we "slept on" it one night. I have returned items for consumers more expensive then this stupid mattress cover, because that's how you treat loyal customers. I will NEVER be back and luckily my headboard still has not been delivered so I will be able to cancel that. The kicker? I asked Manny where the return policy is posted for this incase I was wrong.. he said "It's not written anywhere". Sick. Thanks.
Repeat customer. Always a good experience
This place is a joke. I found 2 barstools I fell in love with online and went in to check it out for their HUGE MIDNIGHT SALE. The salesman Dave told me it was $205 per chair… it was $150 on the website. I walked out of the store. I called to see why there was such a big price difference, especially since they were having a huge sale, and the women on the phone said “because we deliver to your house and set it up for you”. For $110? I called a different location and they matched the online price and delivered and set up for free
Furniture you'll love at prices you can afford. Raymour is ok but so expensive. Bob's has well known quality issues and poor customer service to address those issues. Ashley offers furniture that will make you smile without breaking the bank. They often have great promotional low to no interest finance options. They make buying furniture, a stress free experience.
Great choices
Great service. Lots of nice furniture
Beautiful store and great customer service.
Mr. V. Johnson was very helpful and a class act.
The sales reps bend over backwards to help.
Vince was wonderful and very helpful to make the purchase of my couch.
Had a great experience. No pressure service, but very helpful!
Matt helped us and good sales
Our sales rep, Sean, was very knowledge and helped with our decision. No pressure, good experience.
Sales guy was great
The sales person was polite and helpful
After 3 visits to the store, Jeff helped us get exactly what we wanted! Great shopping experience.
Vincent was a great help!
We had a good shopping experience at Ashley until we got home and went to their website to double check dimensions and specifications for what we had purchased. Their website price for the exact same recliner was $500+ less online than what we had been charged in the store. That was before delivery, protection, and taxes. We like what we selected, but we certainly won’t be going back to Ashley in the future given their questionable pricing tactics.
Aida is the best. We’ve returned to see her many times
My wife and I went to Ashley store not sure if we would find what we was looking for but thanks to one of there sales personnel we left happy thank you so much 😊.
Stopped in today thinking I’d see what they had to offer as a repeat customer who recently sold their home. Not 1 employee came up to us during our 20 minute stay. Not only that, we walked past several employees and only 1 spoke. 1 employee who was closest to the entryway completely ignored us but warmly greeted the couple who walked in right after us 🤣. The final straw was we had actually found a sofa we liked and another couple was eyeing the same sofa. One of the employees actually greeted them and asked if they had any questions about said sofa but still we were not acknowledged. Not sure what was going on today, but I’ll take my business elsewhere
Not pushy, polite and patient. We will go back
Buying experience was very pleasant. Jeff was our sales associate in Turnersville and was great to work with.
Great service!!!
Very nice showroom. Salesman was very helpful and listened to what we wanted to purchase not pushy. As matter fact our delivery is scheduled for today. So I don’t have any photos
I've worked the sales industry before, so I get the need to engage with customers and follow your script to sell a product, but holy hell, do these salespeople HOUND YOU DOWN. With all due respect and no disrespect meant to the friendly people working here but certain customers have boundaries. I understand trying to make a sale, but I ask you to leave me be like 3 times, you should probably leave me be. Like, I had found something I wanted (for reference the Soletren Ash Gray sofa and love seat) but wanted to explore my options ON MY OWN, which I expressed 3 whole times. Now, instead of giving an employee who doesn't nearly get paid enough a good sale, I'm buying it online because screw that noise. Screw the sales industry and screw chain corps that make their employees into hounds so those employees can barely feed themselves.
Nice furniture setup, lots of appealing groupings. Our sales lady was so helpful and not pushy at all. I bought this living room set and i wasn't even going in to buy anything, my daughter was.
I had a good experience and staff was professional
Excellent service and Products. I was sold the second I walked into the store.
Sales man Sean Klein very nice
I had a great experience at Ashley Furniture today. Service was great, Mark help me with finding what I wanted. And I did purchase a couple of items, thank you Ashley Furniture
Salesman was very helpful. Helped us find exactly what we needed. Pleasant and courteous.
Wonderful experience with Mark helping us the perfect bedroom set.
It was a wonderful experience buying bedroom furniture for my daughter's college house that she is renting
We just bought two beautiful sofas at Ashley Furniture Store in Blackwood N.J. Renee was our saleslady . We would like to thank Renee for the best experience we have ever had purchasing furniture !! Renee was extremely helpful , professional, knowledgeable, and very friendly as well. We have been Ashley customers for decades, excellent quality furniture , and excellent staff , keep us coming back !!!
Vince the sales rep was very informative, friendly, and extremely professional. Will be back this weekend to make a purchase.
Steve was very helpful. Have bought from Ashley Furn before including a houseful of furniture in Fl. Always satisfied.
We walked in was greeted at the door by associate and left alone to look without being pressured. When we needed help we approached Mark for help and went out of is way to assist us. He was very knowledgeable of the furniture on display. Very pleasure experience
sales person and customers service was excellent,, very respecful and answer all our questions.
Matthew Ayer was very helpful and revolved an issue that online reps could not
Stopped by the Turnersville store yesterday and Jordan helped me find an in stock mattress and adjustable bed frame quickly. Thanks! The team at Ashley’s is very professional and eager to help customers with their needs.
Jordan was very helpful!
As usual when we walk in the door we are greeted in a very polite manner, every sales representative that we delt with were attentive and personable Steve and Sean are two of the best at helping us find exactly what we are looking for! I would give 10 stars to the Blackwood location. Awesome service
We have been using Ashley Funiture for years because of the great customer service and quality of the furniture. Jeff, our salesman today, showed us a number of options for mattresses, and made recommendations. It was a seemless transaction. We will be back, when we are ready to buy a master bedroom set.
Horrible! This has been the worst experience and continues to get worse. We waited months and months for our sofa set to come in after being told it would be two weeks. We purchased a warranty, when my sofa needed repair they sent out a member of their team, who spray painted my sofa, while my children and I were in my home once I was having a hard time breathing I realized it wasn’t a cleaner I told him I was pregnant and he responded “ it’s okay the baby will come out a little crazy like me” I have home surveillance and caught this encounter. I called Ashley, they never had the manager return my call. I have called many times , still awaiting someone to call. This sofa is now flacking and gets all over our clothing, on my children and Ashley has yet to respond! Please if anyone endures this response so we can take this further!!!
Sean was so much help and made.the process.of buying our furniture a pleasure! Just love the store!!
Dealing with our salesman, Mark, was a pleasure. We had so many questions and concerns about our space and he was extremely knowledgeable. He gave great advice and comparisons. So happy with our purchase and experience!
Mark did an excellent job Very knowledgeable
We were looking for a love seat recliner that was power operated and Steve Alper steered us in the right direction. Thank you Steve for your help. We love Ashley furniture.
Unfortunately we couldn't work out a sale hopefully in the future we can I guess sales person tried her Manger must have been too busy thanks
Friendly and helpful staff. Quick to answer questions without being pushy invading our personal space.
Purchased a bed that damaged my wooden floor. The bed does not come with any type of rubber protection between the floor and the bed or parts of the bed. Not was it even offered. Just called customer service and pretty much said that’s your problem even after I spent over $6,000 for there furniture. They put the blame of there manufacture they purchased Thousands of units from. Pretend they have no say in the inventory they purchase. Won’t be seeing me there again. Rather pay more for better care else ware.
Ashley's always have the best salespeople. Willing to go the extra mile to get you what you want.
Very professional and great deals.
Ada was so lovely to work with! She was super helpful, not pushy at all, and made the experience so much better.
Ada is The Best..knowledgeable..Limited Stalking..very helpful..she sealed the deal!!
Beautiful store
All the furniture is neutral palette and none of the items called my name. M Gen Z daughter was not impressed with tge selection of dressers. The best part of our visit was the very attentive sales assistant
I was previously in earlier this week and saw a sectional I really loved and was treated rudely so I left I kept thinking about the sectional and decided to call to see if it was still available it was a floor model. I spoke with Aiden over the phone and it was there she put it aside for me and we went to look at it. Aiden was such a sweetheart she was kind and friendly and very professional. Thank you Aiden for being so kind and redeeming Ashley Furniture for us we appreciate good customer service.
Sean was wonderful and very knowledgeable! We had a very good experience shopping at Ashley Furny.
Excellent service and salesperson was very helpful and knowledgeable
Our salesmen sean was excellent!! 0 pressure to buy extremely informative & had our best interests first.
Helpful advice and information. We are considering a corner sectional and feel comfortable with the purchase
Very good customer service. Sean is the best.
Jordan was our salesperson and he was too cool!! He was very professional and patient. He didn’t hover over us, he let us look around, shop and anytime we needed him he was within an earshot, again didn’t hover!! We left buying our dinette set. He is definitely our guy next time we come back!
Shopping for a sofa that converts to a reclining position,sales pointed me in the direction but gave me space to shop Were available to answer questions and wrapped up the purchase quickly
Love this location! we got a livingroom set in November and just purchased a new bedroom set, Steve took care of us both times and was excellent
We had a great experience. We were not followed or pressured to purchase anything. We did purchase a living room set. The whole process took no more than 1/2 hour. Our salesman Sean was great. Ask for him if you shop there.
Sean was amazing and very knowledgeable. He took his time to explain everything. The best part was he did not pressure any sale or make us feel we had to buy anything at all.
Excellent service. Thank you Steve.
I purchased a bed frame from them & not even 5min after my frame being put together by them the frame collapsed. I contacted them they said someone would be in contact that day to schedule a day to come out & fix it. The fact that it just happened I didn’t see why it would take days but ok. Only problem was no one contacted me that day. It took 2 days for someone to finally contact me about fixing my bed. & once they did I informed them since no one ever got back to me I went to Lowe’s & fixed it myself. They answered me back with an unprofessional text in my opinion but that’s just my opinion. I decided to call Ashley furniture back & inform them about my bad experience & the text message I just kept being told that it wasn’t them it was a company the sub contracted out to & that I didn’t answer my phone when that subcontracted company contacted me multiple times. I explained to them that that company was lying that they didn’t call me. (I informed them I have a screen shot of my Voicemails & deleted voice mails if needed.) I received a call back from the CS Manager Lauren we got into a heated discussion because she kept insisting that they did call me & leave a voicemail when I was telling her they didn’t her response was “They are not allowed to lie” well I’m telling her that is a problem because they did. I told her all I wanted was for her to speak to the company they are subcontracting out to because they are doing bad business I didn’t hire them I hired Ashley Furniture it was Ashley who decided to subcontract out to people who do bad business. She tells me if I have an issue with what they did I need to contact them. Other than that all she could offer me was a 50 dollar gift card. I spent 175.00 for deliver & labor 80.00 for the product at Lowe’s to fix the bed 40.00 for the tip for the original workers who delivered. So honestly that 50.00 gift card isn’t nothing compared to what I had to pay when it comes to the money I lost. But all I wanted was for Ashley furniture to speak to the company they hired!!! And all I kept getting on the phone was insinuations that I was just careless with my phone by not answering my phone which is false. At one point in the call she keeps insisting they are not allowed to lie so I say but they did then she says they can’t sooo I say YOUR CALLING ME A LIAR THEN. on this call at one point I did say a explicit word which I apologized for and I’m wrong for that. I just feel like as a returning customer who has paid like 3k at least total to Ashley this was handled wrong. No paying customer should deal with bad service like this but definitely not a returning one. I Speed threw this just a tad bit but all in all I will definitely never step foot in Ashley Furniture again.
Ashley Furniture you were supposed to call me about my recliner delivery 😒
Mark F. Was very knowledgeable and helpful to my needs and took time to show me all that was available for my budget. Thank you
Vincent was great he didn’t pressure us. He let us walk around and look but was there for questions when we needed him. He helped us decide which piece was better. I would go back to get other furniture when needed
Vincent was absolutely amazing! Gave us all the information we needed and then let us walk around without feeling watched constantly or feeling pressured. He was very personable and professional!
Wonderful experience with Nono. Detailed and precise with the sales procedures and product. She will go over and above to get you the best price available. You must ask for her when shopping in Turnersville, NJ!!!! Anna
Very low key sales person very in tune with finding product through out that would appropriate cost/design wise.
Great selection! Good prices! Excellent customer service!
I have purchased many couches and love seats and bedroom furniture from Ashley and today I worked with Kari and she was awesome.
I had a great purchasing experience at this store, Jeff helped me from start to finish and it couldn’t of been easier. If you're looking for furniture check them out!
Mark is a top notch salesman that knows what his customers need and helps satisfy your questions with truth and professionalism. We will be back for our next purchase very soon.
Had a great experience Sean is amazing and very knowledgeable! 5 out of 5 stars !
Matt was a terrific help. Have a good evening!
Vince the salesman was really great! We love Ashley furniture.
Keri is so friendly and knowledgeable. She sold me a couch last year and now is helping me with chairs. She is such a nice person and a great sales person!
Sean was very professional, knows his stuff
we love Ashley furniture highly recommend the salesman, Sean very nice and knowledgeable!
Staff was friendly. Deals were good. Free delivery.
Jeff was great, spent a lot of time looking at different options. Very knowledgeable about all their products
Great customer service. Always helpful with product info and financing options. Our third time buying with them. Sales staff always friendly.
Great customer service always!!
Mark Feldman was a very accommodating salesman. When I’m ready to purchase I will request him.
Excellent customer service and overall experience! Steve was so helpful, and went out of his way to try to find us what we were looking for!
It was a great experience. NoNo was so extremely helpful and pleasant. I can't thank her enough!
Excellent experience with everyone! Ada is always there to help with her pleasant personality!
So far it's been great dealing with Sean. He explained everything perfectly. Hopefully we are just as happy with the delivery and the furniture.
Ashley Furniture is a friendly place to shop with many beautiful selections of merchandise. I would recommend Ashley to anyone interested.
When we entered the store, we were greeted by Vincent. He was extremely friendly and professional. He helped us find exactly what we were looking for. He was very informative and able to answer all our questions. We will be back!
Jordan met us at the door. Directed us to where we needed to go and helped us by answering all our question. Pleasant experience without feeling that old familiar and annoying furniture store stalking technique. I’ll go back i’d ask for Jordan.
Sean was very helpful and knowledgeable.
Was greeted immediately by Vincent, the friendly sales rep immediately upon walking into the shop. He promptly showed me to the section of my interest. Was very professional and informative in giving descriptions and details of the furnitures. Had a very positive and pleasant experience shopping at Ashley
Very attentive to my needs Nono was very helpful
We purchased a new couch and the experience was great. Carolina was very knowledgeable and extremely helpful.
Kari was awesome!
Very helpful No pressure. Tried to make it work for me.
Very easy buying experience. Jordan was our sales rep and was very professional and pleasant to work with.
Carolina Francofonte was absolutely incredible to work with. We are very pleased.
Nice selection and friendly staff
Renee greeted us at the door & showed us what we were looking for. We look forward to receiving our furniture.
Good store…lots to choose from in varying price ranges. Salesperson was very helpful and did not follow us around.
very helpful staff. a lot of nice products
Matt A. was very knowledgeable, professional and patient. His assistance was appreciated and very helpful. Thank you!!
Experience was awesome. Carolina has an excellent fund of furniture knowledge, not too pushy and experienced sales specialist.
Always a good experience at Ashley. Good quality and prices. Renee was very knowledgeable and helpful.
Sean from Turnersville Ashley Furniture was great! He listened, recommended and was easy to work with.
A+ service. Vince was great!
Salesman Mr. Wagner was absolutely outstanding. Very patient. Very knowledgeable. Absolute gentleman.
Friendly staff and helpful easy check out
Vincent helped us with our purchase. He was very personable. I appreciated that he was around for support, but also allowed us our space to shop and privately discuss options. He was non invasive and made our purchase a smooth one.
Went to the outlet first had great costumer service was redirected to main store for better selection. Went to main store the salesman was a great help he moved furniture around so I could visualize my room layout and drew out my design on paper!
Not only was I happy when I purchased my furniture 7 years ago (2 living room, 1 bedroom set). I had to call last week in reference to my adjustable bed and the warranty company wanted the original receipt & the copy of the warranty. I called and spoke with Manuel who was able to get copies and email them to me within a day. I praise them for their customer service and will be a repeat customer for sure. I highly recommend this store
Steve Alper was very helpful. He answered all of my questions & he was very informative. When I am ready to purchase I will definitely go back to him!
Mark was such a big help in finding the perfect furniture to meet our needs and space. Enjoyable experience!
Ada was our sales rep. She was excellent. She showed us what we were looking for and left us alone to browse. She checked in periodically to see how we were doing and explained the features and options on the pieces we looking at. No pressure and excellent customer service. Would recommend her and Ashley Furniture.
I DO NOT recommend this Ashley Furniture store at all or any of the ones owned by the same person. We made a purchase for a new home and told it was okay to order even though the home would not be complete for several months. They told us they would hold the furniture for us until needed. Fast forward and we call to have the delivery scheduled and the furniture was no longer available at that time because they decided it was ok to lend our furniture to another person from another store that needed it. They NEVER DISCLOSED to us that there doing this either. We then were told our delivery would be in 3 parts. Our house was not local that we had built and they told us no problem they still delver to that area once a week, but now because of their screw up we had to keep taking off work to go up there. On the second delivery we were told the day before that it wouldn’t be delivered because they didn’t get it on the truck in time. Then we went to another Ashley in PA for some other stuff we needed because we were not giving this store any more of our money and they price matched from what the website had plus the store deal on top of that and if a new deal came up that would be less they call you to tell you of a better deal. We DID NOT get that from our salesman here in Turnersville. And we could of saved ourselves over $3000 if we ordered from PA store instead of the Ashleys in Turnersville. We received a fake apology and they have now just lost a long time customer plus the business of a lot of our family and friends for how they run a business.
We went to the store today to buy a replacement sofa using our extended warranty claim. It went smoothly and we were able to find a great new sofa. Our salesperson Ada was so patient with us as we ask about several different sofas/sectionals before coming to a decision. Customer service handled the paperwork fast and easy! Fingers crossed that delivery goes as smoothly.
Jordan was very professional and helpful. He answered all my questions. Thank you Jordan for wonderful experience.
Sean was extremely knowledgeable and a super nice guy. I would definitely recommend him as a salesman to my friends and family
Great service by Ada, really good sale too
Great Experience, left feeling super excited about the furniture & even more excited about the financing! Jeff Wagner was so great and took the time to make sure we got exactly what we wanted at the best prices.
We have purchased from Ashley before and as always the sales staff is top notch
Great experience! I purchased a nice mattress. Renee was very helpful and patient.
Good store with lot of options to explore. Staff is very friendly and helpful. I would like to praise Mr.Vincent Johnson who was very knowledgeable and helped us in choosing right stuff to purchase.
Great customer attention! Thanks Jeffrey
I liked how when we got there, someone greeted us without making us feel like they were pouncing. She told us to feel free to look around and she’d be available if we needed help, which we did. Carolina was awesome!. She listened to my husband’s needs and my needs, and knew exactly what to show us. She knew which pieces would match other pieces, and even carried around pillows of certain colors so we could see how the fabrics and colored woods blended. We found exactly what we needed. She made us feel like we were walking around with our friend. And she sure knew her stuff! We will definitely be back to see her again!
Steve was very helpful.
Sean was extremely helpful and very knowledgeable! He was a pleasure to work with and also extremely patient!
It is a great experience shopping at Ashley Furniture. Manny, Nono , Linda, and Carol are amazing! Will never shop at any other furniture store! Thanks Ashley for doing a great job!
Exceptional customer service delivered to me on my visit !
Steve was my assistant and he took good care of me...he was polite, looked through the information to further meet my need I left with a beautiful bench.. so happy...
Vincent J. and Carole U. were amazing! Our whole experience was enjoyable and we are so excited for our new purchase!
Jeff was a great sales person made us feel very comfortable with buying the protection plan and looking for the perfect set
Excellent customer service
Excellent customer service. Renee was very helpful.
Vincent was great to work with at the Turnersville store. Very knowledgeable & attentive. It was a smooth experience start to finish purchasing my new sofa & loveseat set.
Wonderful experience choosing our sectional from Ashley! Thank you Sean for your assistance.
Kari Tomeo was a huge help finding the right sofa that would fit our family’s needs. She made sure we had a couch that was easy to clean, that was pet and kid proof.Kari was knowledgeable and very professional.Our couch was in stock and ready to be delivered asap. The delivery men were in and out.installation was perfect. This is why we love Ashley Furniture in Turnersville.
No No helped us and she was so helpful! She helped us visualize everything in our house!
Nono was very knowledgeable and helpful.
Polite very helpful, knowledgeable and experienced Kari is very focused on customer satisfaction.
Huge store .. the associate Vincent is very knowledgeable, and patient!!!
Jeff Wagner was very helpful & not pushy
Sean was very helpful and patient. Spent hours with me helping me decide. I also never felt like I was being upsold or anything like that.
Went to find a recliners
Sean was incredibly knowledgeable and helpful.
Very nice furniture, assistance was very helpful and let you know of good deals if there were any and did not judge your taste!
I was immediately greeted as I entered, the sales person , Jeff was very polite, attentive and knowledgeable , he was also courteous and patient with me. I would return there in the future if I want more furniture.
Vincent was a great help and very patient and nice. If you come here I recommend asking for him.
I love Ashley furniture store.. The quality of the furniture is very good..The salesperson are very nice and know.
Sean was our sales person. He was extremely helpful and knowledgeable about all the products we were interested in. He helped with our decision! He was just great! Friendly and comfortable to shop with!
Renee F. Was amazing - she spent time with me without rushing me to get a sale. She allowed me time to shop around and then helped me get the best deal. A great experience.
Don’t purchase anything here, was given a defective product and went to return and said that it wasn’t sold damaged, box in original condition and purchased one day later.
I just placed an order with Ashley but really with my salesperson Renee. She was excellent! She even walked over chairs from a different display so I could visualize my purchase. Truly appreciated all her advise and effort!!!! Will buy with her again!!!
Nono is the best, ask for her and if she’s not there come back another day when she is.
Our salesperson was extremely helpful and patient!!Thank you for your help!!
Friendly shopping experience. Sales person Jordan very helpful.
We were in dire need of a new mattress but didn’t know where to start. We were greeted by Jeff who asked a series of questions to better understand our sleeping patterns and preferences. He guided us through the show room to have us test beds that fit our budget and needs. We walked away with a mattress we love and the whole process was smooth and painless. I highly recommend this location. Ask for Jeff, he knows his stuff!
Went in today just browsing for a new mattress. Mark was amazing and so helpful. We will definitely be back once we are ready to make our purchase.
Ada was extremely helpful. We knew what we were looking for and she helped us find it. Thank you
Excellent customer service.
Steve, Michael and Manny were such a big help to me after I made a mistake with ordering furniture. It's so nice to know that they were able to fix my error and also be nice about it!!
He was very knowledgeable and helpful
A wonderful experience; the salesman (Steve) was phenomenal. He made the first couch shopping experience truly fun.
Jordan was a huge help!
It was excellent experience, Manny the store manager was very helpful and our sales lady, Carolina helped us all the way throughout the store. They had decent prices and with the promotion they had going on, absolutely no where else you can get these deals. I definitely will be returning once I decided what else more we would need for our new home. I will be recommending my family and friends. Thank you!!!
(Translated by Google) I felt uncomfortable when I entered (Original) Me senti incomoda al entrar
Our salesmen Jim was great! This was not our first purchase at Ashley, we will definitely be back
Jeff was fantastic Introduced himself and then gave us space to roam, but available when we needed him. Nothing worse than a smothering salesperson. Great experience.
Service was amazing
Renee one of the best sell person so sweet helpful 😊
The manager Jeff is awesome. He listened to my needs and explained total cost and etc. Very humble guy. Thier furniture is nice too
We had a great experience and look forward to our new sofa set! Will be coming back for more!
I was looking for a Chair Bed and a desk. Mark was very helpful in telling me that they would be getting some in - in a week or two and he would email me when they came in. Not much of a selection of desks but he took me around the store to check them out. Overall a great experience!
VERY SATISFIED. WE WERE NOT RUSHED OR BOTHERED WHEN WE WERE WALKUNG AROUND.WE WILL BE RETURNING THIS WEEK TO PURCHACE 5 BEDROOMS,2 SECTIONAL SETS.1 OTHER LIVING ROOM SET.1 DINNING ROOM SET,END TABLES COFFEE TABLES,LAMPS.VERY SATISFIED.
Easy peasy. Found what we needed at a good price. Sales staff was very nice.
We bought multiple items at this location & the staff has always been super welcoming & helpful. Jeff is the man! He is very knowledgeable and always available to assist us.
Salesperson was friendly and efficient. She was very pleasant and professional.
Sales rep Ada Romano was awesome. Allowed us time to make the best choice. Very friendly and professional.
Great service
Mark was very helpful, friendly, and professional. I always shop at Ashley’s. We are purchased our first home and I plan on using Ashley’s to furnish every room.
Very knowledgeable with everything we asked. We asked about mattresses he knew what he was talking about we will definitely go back to pure a mattress.
Sales guy was good and very informative but a little lite on inventory.
Excellent. Jeff was great, and it was a perfect experience.
Purchased a sofa, tables and a mirror. Excellent service and delivery..ask for Sean
Vincent was very helpful
Salesman Mark was excellent. He was very knowledgeable and very professional.
Vincent was friendly and knowledgeable of all the furnishings I was looking for.
Kari was very helpful with selecting a mattress. She was knowledgeable, had personal experience to share and was able to guide us from listening to our needs.
Salesman very helpful
It was a pleasant experience. I dealt with Kari who helped me and guided me toward some couches I might be interested it. She was very knowledgeable and helpful. Highly recommend!
Very knowledgeable and helpful. Would definitely recommend this store. A little pricey but appears to be good quality
Renee was fast, friendly and very helpful!
Ashley is my go to place for all my furniture. Associates are helpful very courteous, always enjoy my visit.
My salesperson was Jim and he was very knowledgeable and helpful. I have a hard time making a decision and he was very patient with me.
Found what I wanted @ a decent price
My sales girl Kari was really a cool person. Not a typical sales person. She showed me all they had so I could make my best choice. More like shopping with a friend.
Customer service was great.
Kari was super helpful and accommodating during my recent visit!
Professional and friendly salesmen .
Excellent experience
Our Rep Vincent was absolutely great at his job. He went out of his way to show us what we wanted to see.
My Sales Rep. Carolina, was Very Friendly, Helpful & Professional during my visit. She even searched online to help me find what I was looking for. Great vibes!!
Carolina is great!
Kari Tomeo was very helpful and nice helping us look for furniture for my daughters bedroom.
The salesperson was very nice & answered all my questions.
Kari went beyond to help us found furniture for a smaller space dining room & sleeper sofa . Outstanding customer service from sales to check out . Thank you Kari
Jeff was very accommodating especially with the little details and the measurements to which i had to work with.
Jordan was an amazing help. He knew the floor and the merchandise, took the time to search pieces on the Ashley site, and was helpful, personable, and not pushy. I had a similar experience last year at Ashley while buying a kitchen table, different sales associate but same great service.
Jeff Wagner was an amazing salesperson /Manager!
Such an Awesome experience with Ashley Furniture in Turnersville NJ! I initially picked a different set out with my husband and son, ( The Man- Den). They loved all the bells and whistles it offered, however it really wasn’t what I was looking for. After talking me into it, we ordered the set that would take two weeks to come in. Within the two weeks, I made several visits back to the store matching paint and rug colors and checking to see if any new sets had arrived in store or online. I voiced my concern to Steve, my salesman, who was so patient and understanding with my indecisiveness. While scrolling threw Ashley’s site I found a NEW reclining sectional that was exactly what I was looking for, problem was it was New and not in any of the stores yet. So of course I had many questions on dimensions, comfort and colors. Thanks to Steve and his Manager (who also was extremely patient and informative) I canceled my original order and purchased the online set (Leadman).I am super excited and can’t wait for it to be delivered!
Great customer service!
Mike and Mark were beyond helpful! Mark let me look around without being right behind me following me around the store which I have to say was amazing because can’t stand when salesmen do that. Once I was ready to speak with him, he was informative, friendly and patient. Mike W. also gave me great customer service. Overall, everyone I came in contact with were friendly and helpful.
Our sales person was so professional and listen to what we needed. This was as a painless process. We are happy haven’t received our Mattress and box spring but it will be here soon. We will be back to get other bedroom furniture and mattress. Thank you from the Sowders family
Going in to the store, I already knew what I wanted. The staff was very friendly & efficient - zero hassle. I was in and out in under 15 minutes. Just the way I like it!
Great customer service!!
Kari was extremely helpful and very tolerate of my three girls Good amount of options for customers looking for bedroom sets along with mattresses
My experience at Ashley was great . Jeff was so nice . I had no pressure while shopping . Will recommend Ashley to friends and family . Look forward to doing business with you in the future . Thank you so much .
Sean was a great sales rep. He wasn't pushy. He answered all of our questions and the sale was quick.
Grea experience and great service
Service was great just disappointed that I spent thousands of dollars in the store and they still charged a delivery fee.
Renee was amazing in helping us pick out our new sofa. She helped us picture and arrange our living room to best showcase. Definitely will be coming back!
We had help from Jordan, he was very attentive and listened to all of our wants. He pointed out all the sofas that fit our needs and helped us navigate through the options each sofas provided. Very positive experience!
Pleasant experience. Let us explore without constantly up our butts
I was great customer service
Call Customer Service at Ashley' Furniture Blackwood NJ. Customer Service Was very unprofessional. (Mary I think that was her name) Did not CARE. Ask for the Manager. She would not put Him on the phone. Total mess had to call the police, electric company and Verizon. I had furniture delivered. The Company that was delivered the furniture. Tore down the wire on the house. The Trucking Company was easy to Deal with. STILL NO RESPONSE FROM ASHLEY'S FURNITURE . UNPROFESSIONAL .
Excellent customer service!! Highly recommend using Jordan G. for any purchases. My first time there he helped me out, explained all the info I needed but didn't push, didn't follow me around, he just let me explore and was always there when I had a question. Came back a few days later and saved major with free delivery! Can't wait for my new sectional to come. Will definitely be back!
I was greeted by a sales rep named Steve. He listened to my needs and we found a suitable bedroom set
Nice selection with no pressure from sales. Not to happy with delivery costs
Sales associate Mr Mark Feldman was extremely helpful and knowledgeable. Helped us find what we needed without any pressure. Great experience 👍
Mark was very knowledgeable and patient as we took a while to choose the right mattress for us. Would highly recommend him to anyone looking for a new mattress.
I enjoyed myself today at Ashley's furniture store Ms Kari was great today she helped me and my cousin today in the store she was wonderful and I will be coming back to your store again very soon to get my furniture that I purchased thank you and have a blessed day
Excellent customer service from Michael!!! He was helpful and knowledgeable about the product.
Love the selection, the prices, and you don't feel pressured for anything! Everyone is super helpful and knowledgeable.
Great furniture store, purchased in the past,always seem to have the perfect piece we're looking for at a fair price and salesperson Jordan the best.
Renee was very attentive and helpful. It was a very nice experience as a first time shopper at Ashley's!
Very friendly and helpful
Michael Ross our sales person was the best we have ever had. He helped us without harassing us and being up our butts like some previous sales people have been. We will be buying a complete bedroom set and living room set partially because of his assistance and the pieces we found. We were on the fence between your store and raymour and Flanagan but Michael's assistance made the difference.
Quick awesome easy shopping experience
Keri (I believe that was here name) was absolutely awesome!! I walked, let her know what I needed and she was very pleasant, easy to talk to and understood my needs.
Good service
We had the pleasure of dealing with the most knowledgeable, delightful sales consultant. Sean was great and we love our dining room set.
Jeff is a great asset to this establishment.
Staff very friendly
I am very indecisive when it comes to furniture shopping, but Rich was patient, and kind, and I got exactly what I wanted for my bedroom set. I also went to three other furniture stores and Ashley had the best quality furniture for the best deal.
After my furniture had been on lay-a-way the 2 end tables were no longer available. My rep was extremely accommodating and towards this situation and everything worked out well
Jeff the manager was knowledgeable, welcoming, and very helpful with our questions!
The sales woman Ada Romano was so.helpful an outstanding salesperson
Found what we were looking for and the associate was very helpful.
A pleasure dealing with Shawn.
Jordan was great!
Nice selection of furniture and friendly staff
Vincent was knowledgeable and respectful
Sean was absolutely great. His experience and knowledge is an asset to Ashley’s Furniture. Sean provided no pressure and answered any questions I asked.
Great experience! Vincent was very helpful and made the experience pain free. We will always choose to shop at Ashley!
Good service
Our sales lady was nice and friendly. She was very helpful and knew all details about the items we were shopping for! Thanks Nono !
Steve Alper was extremely helpful & knowledgeable! First time having a great experience shopping for furniture.
Great experience. Rich was wonderful.
Great Customer Service
We came here on a whim to look at sofas. The showroom had so many options, it really helped us nail down our preferred style, color, and material. Vincent helped us out, even moving furniture around the store so we could see how pieces of different sets look together! The prices are extremely reasonable here as well, especially for the mid-century modern style we were looking for. Went from browsing to sofas selected in an hour now all we need to do is make our purchase!
Mark was very patient and helpful. Once we told him the style of the furniture we were looking for he provided lots of options
Manager was very accommodating easy to talk to
So very happy once again. Recently had knee replacement surgery and wanted to purchase a new mattress. Ada the sales person who helped was wonderful. She asked the right questions and had me out of there in about 45 minutes. New mattress will hopefully be delivered today. Old mattress will be taken away.
Salesperson was very personable & knowledgeable & made our purchase easy
The salesman corrected the price on my kitchen set to sale amount. I appreciated that greatly.
Best service ever. My sales man STEVE was the best. So perferional, knowledgeable not at all pushed. Got exactly what I went in for. Thanks again Steve.
Store staff were very helpful and delivery was when expected and very professional. All in all a great experience.
I would definitely recommend this Ashly’s! The salesman was very nice and professional. We are enjoying our couch and dining room table set every day!
Very quick service
Great customer service and fast on time delivery!!!
Excellent service and took quality time with me ,, explained everything.. step by step
it was very expensive
Hey they came and delivered the couch i ordered quickly. Can't argue with that. The sales lady at the store was helpful as well.
We purchased a living room set and accent chair. We noticed that when you sat in Accent chair you sunk into the chair. We called the store they sent out service technicians found the trampoline support broke away from frame. They fixed it but it concerns me that a new piece of furniture wound do that I hope it stands up through the years
Helpful staff and great variety of options.
Maryjane & Laura were a pleasure to work with!
Recently bought some kitchen and family room furniture. Excellent experience with the sales folks. Customer service focused and very friendly. Pieces I purchase were top quality. Delivery was exactly as agreed and delivery folks were careful and polite! I’ve bought from them before and I’d buy from them again in a heart beat! Thank you
Will never ever purchase anything from this store
Great store n employees are so helpful
Disappointed with the quality of my mattress.
The Manager was so nice, friendly and helpful. Not to forget that he was also eye candy.
As far as in store and delivery experience by far excellent. However after delivery I realized a bolt was missing from my table. I have reached out to Ashley so many times I've lost count . Even though I bought the extended warranty I still can't seem to even get the 1 simple bolt that's missing . I will not purchase anything else from Ashley since their customer service is so awful .
Sales lady , Helpful, cordial, delivery punctual. Thank you
Mark our sales man was Fantastic! Knowledgeable, Friendly, Will definitely be back to pitch a coffee table I saw n beautiful accessories.
Sales rep was extremely helpful and knowledgeable
Vincent is the man, he made my whole transaction happen. You have a great employee.
Had a great experience at this location yesterday. My sales person was Reneé and she helped me find the perfect sectional couch for my home! Will definitely be back when I have a need for more furniture.
Excellent service and knowledgeable sales person. Delivery and set up was a great experience also. Thx
Nono was amazing! Definitely go see her!!
Michael was great!! No pressure and VERY helpful!!
Very helpful without being over solicitous.
Jeff is a great associate. I recommend anyone who goes there to ask for him. Very nice guy and made my visit feel more relaxed.
Michael R is terrific! He’s professional, friendly, knowledgeable and he’s Not a pressure salesman! Thanks for making our experience a great one Michael!!
Sean was great. Gave me clear and concise information about the pieces I was interestedin, left me alone to make my choice but was close by to answer any further questions. Great customer service from the front door to the back.
Jim was so easy to work with! Will buy from him again!!!
Excellent service ! Thank you Mike
Great experience. Renee and Jeffrey helped me out to get a nice deal on a piece of furniture.
No pressure sales, knew what we wanted. Mark the salesman wrote it up and off we went. Thanks
Steve was a great help
The service gentleman was very pleasing and helpful.
Very helpful
Very disappointed with the product it is failing apart at the seems and we have the insurance but it isn’t worth the paper it’s written on it’s a scam.
Thanks for your help Steve. He did a great job made us feel comfortable.
Our sales person Vincent was great! We got a deal on a floor model king size bedroom set. Disappointed we were not permitted to get the warranty. This was our third set of furniture we purchased from the same store.
I recommend Mark & Jim. They both were helpful during my process of buying a mattress and couch. I will definitely be back and always recommend Ashley in Turnersville!
Love the items in the store.
Nono was very nice and informative. The store was pleasant as well.
Spent $4000 for a coffee & end table, a power recliner and a chaise sofa. To say this is terrible furniture is being generous. I sold the recliner at a $1000 loss 6 months later. Unfortunately I’m stuck with the worst couch I’ve ever owned, or sat on for that matter. I don’t care what the reviews say, Ashley is awful quality and terribly uncomfortable
Wonderful and helpful staff and a beautiful store!!
Great selection. Mike was a big help in finding just what we were looking for!
Great service. Sean was our salesman, he was so knowledgeable and great to work with
Very patient and attentive
Kari was outstanding!
Kari our Sales Associate was very helpful, professional and accommodating to our needs. Great experience 👍
My husband and I were looking for a sofa for a room we are redoing in the house, we had Steve as our salesman and he was fantastic!
Everyone was very helpful
We had an excellent experience with Justin and will definitely keep him and the store on our short list when the house is completed
Very professional, helpful, and friendly. Great experience!
It was a pleasant experience. The staff was nice & good show room.
"Steve" was professional & very accommodating with helping me to find a sofa solution to my situation. He offered many options & will be following up with me in the next week or 2.
ADA Romano sales representative, very helpful with my purchase. Not pushing for the sale, took her time with me and helped with all the questions.
The experience was wonderful and our salesperson Sean of the Turnersville location was very helpful and professional.
We worked with Sean who really educated us on the mattresses and helped us pick out the perfect set that met our wants and budget!
Awesome efficient service and beautiful gallery 😊 our saleswoman made our experience so easy and we will be returning!
Ada was a great help to me.
Fast quick easy ty mark
Mark Feldman in the Turnersville location was wonderful!! Make sure you ask for him if you're looking to refurnish your home!!!
Great experience, very helpful. Big selection of furniture.
Background - It was my 75 year old mother and I shopping one evening as mom had already determined she wanted a set from another furniture company - Howard Hills it was already picked out from our visit 2 days prior. However after asking around at work for another recommendation Ashley Homestore was recommended as having a great selection and reasonable pricing. My mother was not interested but agreed to entertain the visit so she could make her actual purchase with the other company that weekend. The Service: Ms. Ada Romano was amazing! She greeted us with a smile upon entering the store and asked questions about what we were looking to purchase. The best part was Ada provided the level of support based on our answers, we wanted a specific sytle because again mom already knew what she wanted to purchase. Ada directed us to the section and let us chat, sit, recline and was close enough to pop over when we had questions and provide additional information on different options available. Ada was patient and she always spoke with both of us making mom feel seen and heard. Yes we did find something even better than what mom originally picked out and it was in stock rather than the 3 month wait for the other store or the in-stock option of the “wrong” color. The Products: There was a great selection, different fabrics, power vs manual, size and of course comfort level. It was a pleasure to see so many options that catered to so many different style tastes. All the items we liked were available and ready for delivery within - wait for it 3 days! We did go with the Ashley financing because it was a great rate 0% for 5 years and the application and approval was done within 5 minutes. I think it was actually quicker. The Result: We purchased the set and it was delivered within 3 days just as promised and setup was flawless. The furniture looks and feels amazing and was the perfect end to a great year for my mother.
Quick and courteous service. Thanks to Jordan!
Great experience!! Everyone was so nice. Love the sectional we got!!
Mark F. the store associate who helped us was awesome. He gave us recommendations and gave us insight on the protection plan as well. Very helpful.
Sean was very knowledgeable and not over bearing when we walked in the store. Would definitely recommend working with him for any future purchase.
Customer service in regard to replying to emails is horrendous. Cold day in hades if I purchase anything more from Washington TWP location
I was under a time constraint and everything was quick, easy and smooth.
Their quality of furniture is not worth the money u are better off spending more and going to Raymour . Will NEVER purchase thru the store or this company and will be contacting the BBB
Awesome salesperson
Some decent furniture, but I didn't find what I was looking for. Very helpful and attentive staff.
Excellent service! Quick financing! Friendly, warm, knowledgeable sales representative!
Friendly salespeople, good selection.
Great inventory to meet my needs at the right price
Love the furniture we chose but was never told of the exorbitant delivery charge until my card was in their hand. Was told they could and would do a partial delivery of the sectional, then after payment was completed, was told they could not.
Steve was so friendly and attentive.
Got a postcard in the mail from Ashley for 60 month special financing plus free local delivery " no minimum purchase required ". After placing the order the sales rep insisted we needed to spend $1,000 in order to get the free shipping. She checked with the manager and he said the same thing. It's only $70 so I let it slide, but I probably won't be shopping at Ashley again.
Very helpful and professional. Great selections to look at and sit on
I had exceptional help from a worker Named Michael. He explained everything about payments. And showed me the two pieces of furniture I wanted. Knew exactly where they where and if they came in others colors and the pricing ! Very nice man.
Very helpful
Our furniture came in and it's perfect. I would not have been able to do it without Ida. She made ordering and delivery easy. She was so helpful and friendly. I'll be going back to her soon for a bedroom set due to her amazing assistance. 👏
Steve was a new sales rep however went over and beyond to get me the answers I needed when he was unsure and the deal I was looking for. He is a Great asset to the company. Thank you Steve
Mike was wonderful! Spent alot of time with us and got us what we wanted at the price we wanted! Thank you
The experience was amazing, Jordan one of the costumers service representatives was outstanding. He was so helpful with everything and gave me the best advices. Thank you.
I was there for a short time I met a friendly salesman named Jordan. He was fantastic to help me immediately with both the items I was looking for, and the prices and the availability I left. They are very happy to top of the line person oh and I will be making a purchase tomorrow
The service was impeccable. Ida was on point and knew her products. The process was quick and easy.
Salesperson Renee was very helpful to me and my husband in finding the right furniture for our home. She was very professional and friendly.
Ralph was very knowledgeable and helpful. (Even with my dumb questions. LOL). Great salesperson.
Kari Tomeo is professional, knowledgeable, and friendly. I appreciated her answering all of my questions. She offers great customer service.
I stopped in to look at love seats and Sean was very helpful
Bought $5000+ worth of furniture here 5 years ago. We were talked into spending an additional $500 for the warranty that they are now not honoring. Turns out the manager and salesperson (Fran) lied to us about how the warranty works. We won't be going back here or any other Ashley store, ever again. Buyer beware!
Vincent was awesome to work with. Very easy process to get the perfect furniture for our new house.
Has a really nice experience. Richard was an amazing sales person!!! So much energy!! He went above and beyond for my daughter and I!! Thank you Richard!! Will be looking forward to more sales with you!!
My buying experience is always an A+. Mark has been helping me buy furniture for years now and he will always have my business!
Went to Ashleys for bedroom furniture and worked with Jordan Ganteaume. He’s the easiest sales guy to work with. Great furniture choices and all the staff is great. If you go look for Jordan!
Rich was amazing. They had a nice selection. I knew what I wanted and Rich showed me the pieces that fit my vision. Great customer service. Linda was also very pleasant and helpful.
We will continue to patronize Ashley Furniture
I went to Ashley looking for a specific table and chairs set. They did not have the exact color in the specific set; however, Mark went above what I expected moving chairs from one set too another for me to get an idea of what I wanted. It was a very non pressure shopping experience that made browsing very pleasant!!
Jordan was great!
10/29/2022 I went to Ashley with my grandfather to help him purchase and new bed for him and my grandmother . We were instantly greeted by sales associate Ada . Ada was very high strung and immediately took us the more expensive beds. My grandfather is in his 70s so I did some of the talking for him and explained wile wanted to pay a certain amount and didn’t want to spend thousands of dollars . Ada assisted and gave us quotes that we were satisfied with . Ada stated to myself and grandfather that delivery , installation and removal of mattress and old bed were FREE several times . She even gave us a plastic bag to cover the mattress stating that if the mattress was soiled the delivery team wouldn’t take it . Our mattress was not soiled but we still used the bag . She also said she would get the correct attachments since we got a special bed they need to connect with the headboard properly. What seemed like a seamless transaction yesterday turned out not to be today . At 9:30am I get a call from my grandparents stating the delivery team is refusing to take the old bed and threatened to leave it on our front porch stating that salespeople lie all the time and they do not take old furniture and that in order to do so it would cost $60. So we pay the $60 to have the old bed and mattress removed but also find out the brackets to connect the headboard don’t fit and they can’t connect the headboard so they had to push the bed up against the headboard and the window in the bedroom to keep it in place . So it’s clear we need to go back to the store . Myself and grandfather go back to the store and the young lady at the front greets us and says we can go back to customer service after I asked to speak to the manager . But before we can get back Ada is standing by some furniture and giving me a dirty looks and says “ I guess there was a problem so go back and talk to Ethan “ . For someone who lied , cost us additional money and a second trip to the store which is not close to our home she was extremely rude and didn’t bother to ask what’s wrong how can’t the situation be fixed or anything . Ethan the manager basically said he’s sorry and the earliest we can get the new brackets for the headboard is Wednesday 11/2. He said he would speak to Ada about her behavior and that technically the delivery company was right . Ada is a shady salesperson who cost my grandparents extra time and money and there seemed to be no real resolutions to her behavior or shady business practices . Don’t EVER work with her !!!!
Worst experience ever ! Ordered a bedroom set . It came in 3 deliveries but before I could have the prices delivered they would make me drive to the store to sign . 3 times k had to drive 1 hour to sign for delivery . How ridiculous!? The bed came with a stain and they could care less . Never again !
Great sales team! Ask for Rich! Very knowledgeable and helpful!
Sean is great! Great associate and truly does not hover. Answered all of my questions and pointed me in the right direction!
Ms. Renee was very helpful during my search of a dining room table. She even helped me take the extra extention out of the table so I could get measurements. The staff at the checkout counter were very pleasant as well.
Ada was fabulous! We would definitely come to this location again!
Kari was very helpful and answered all of my questions
Ada was professional, knowledgeable and efficient. I Only shop when absolutely necessary. Bought sofa, 2 chairs, tv stand and a bookcase we were out in just under an hour
Mark was extremely helpful and explained our purchase perfectly. We can't wait for the item to arrive. Thank you
Ashley Furniture has by far the best selections and prices that I have seen since searching all Furniture stores in the South Jersey area. Quality and price is what I have been looking for. Would recommend to anyone.
Great experience. Mike was very friendly and helpful! He gave me the time I needed to make the purchase.
BUYERS BE WARNED! A few years ago we bought a bunch of furniture from here including a leather sectional that ripped at the seam. No problem because we bought the insurance (that they practically force on you), right? Wrong! They just refuse to fix anything. The insurance is a nightmare to talk to and they go against their own policy that clearly states "Separation of seams & joints" are covered on leather furniture. Don't trust the quality of the furniture here or the fact you have insurance on it. It's a scam. But luckily for us we are going to pursue this further with a lawyer.
Big selection of furniture. Salespersons are not pushy or hovering over you which is great. Jordan was very helpful and patient.
The customer service was excellent from Mark! We enjoy our new couches and dining room table set very much. We were able to do a price match with the online pricing and were very pleased! 5 months interest free, can’t beat it!
Buyer beware. This furniture is very low quality. Expect to replace your everyday items every two years at l least. Take it from me, I bought what I thought was a really nice sofa & love seat, as well as counter height chairs for my island in 2019. My sofas have multiple holes and several zippers have broken. As for the chairs, the legs have broken. I purchased the extended warranty and filed a claim. I was told that because I reported two many items with issues at once, they had to deny my entire claim. As I suggested to the representative, perhaps the issue here is that these are real low quality items not built to withstand everyday wear and tear or there is simply a manufacturers defect. Please take your money and go elsewhere! Also, if you purchased the warranty, report an issue asap. I was also informed that I was denied as well because I had 5 days to report and issue. I was not made of aware of this policy when I made my purchase in 2019. I was also never given any warranty paperwork. Don’t make my mistake, ask for a copy of the paperwork before leaving if you do make a purchase.
My wife and I liked what we bought this past weekend. Everything is extra delivery, warranty, etc. stores should have there in home delivery services to reduce costs. it was almost an extra 300 or so . companies should automatically warranty what the sell like the old days.
I’ve been a customer for about 10 years, the customer service is a 5 star for me from my initial phone call to meeting the sales representative very professional and knowledgeable he(Vincent) was even able to get me an additional discount! I will continue to purchase merchandise from here. A happy customer 😊
Mark was helpful and knowledgeable Do all my local purchase at Ashley Furniture Quality product
Sean Klein of Ashley Furniture of Turnersville, NJ was a great salesperson. He was very informative about the products. He found everything we needed and even a bookcase I had my eye on for awhile. He let us know what was in stock so we didn't have to wait. Ashley has a numerous amount of options in stock, which made finding a living room set so easy. I had only wished we had gone their first.
Sean was absolutely wonderful. He listened to my concerns and helped me find the perfect mattress. I can’t wait to enjoy and start sleeping again. Sean thank you for being so knowledgeable and patient with me. I will definitely be recommending everyone to Ashley for all their furniture needs.
Vince was great! My fiancé and I both work commission sakes jobs and we hate to take up someone’s time when we are “just looking”. I can be very indecisive which drives her nuts lol. Vince was patient and EXTREMELY knowledgeable and helpful, while still giving us our space. We purchased a living room set and will be back to see him again. We’ll be referring Eve time to go ask for him as well.
James was awesome. He made sure I was ok without hovering. I knew what I wanted right away from website. Ian at outlet store in Deptford directed me me to exactly which store I needed to be at for what I was looking for. Props Ian in deptford !! James also made some suggestions that I may like, however I'm very particular. He did well without pushing. Can't wait to receive my purchase. Thank you Ashley furniture. However, you may want to reconsider you delivery cost.
Big place to buy yourself a piece of furniture..😁⚔️
Salespeople were not pushy and they didn't follow us all over the store. Very nice selection of furniture.
I am a very indecisive person. Jordan was of great assistance to me. His patience and sense of humor made my furniture shopping experience much less difficult. The ladies at the customer service counter were very pleasant. You can tell a lot about a place by the attitudes of the staff. The camaraderie was refreshing to witness. I'd recommend this location for the customer service and positive vibes alone 🙂
Great customer service! Thank you
Sean Klein was a great sales associate! He welcomed us at the entrance, and sent us in the direction of our interests. He did not follow us after that point, however Sean was very attentive when we asked for his help. Very knowledgeable of the majority of products and materials, as well as informative on the proper care for our products. Overall we found very suitable furniture for our needs based on our preference, and Sean’s expertise. Thank you Sean!
Sean was very honest, patient, helpful and thorough in answering all questions.
Mark was so nice and knowledgeable. He provided options for my mattress purchase and good advice. I'll be back when om ready for a livingroom set
Carolina helped us on two separate visits to be able to measure and plan for our new home. The process was seamless and easy for us to browse and choose our ideal furniture.
Ashley is one of my favorite stores to purchase furniture from and the sales person Caroline at this location made it a very pleasant experience
Richard Ludwick was amazing! Even though we were coming in to use our warranty credit he helped make our transaction super smooth! Our mattress marked higher than what we got it for, he made sure we were able to get the same mattress without paying out of pocket expense and on top of that was able to get delivery right way without charge! I would recommend him for your experience and purchase Ashley!
The sales associate, Mark at the Turnersville Ashley Furniture guided me to the perfect sofa I was looking for to replace my old one. No pressure sales and found me a discount. He listens. Definitely great store to get your furniture!
Lady was nice and help with everything
The people here are very nice and they make you feel like family I totally recommend this place if you are looking to upgrade your home 🏡💪🏻
Wet pleasant and helpful. Not pushy at all
We have been buying furniture from Mike Ross for years. We definitely recommend him and Ashley Furniture
Associate was very helpful,and found just what I wanted.
I bought a recliner. I named it Theodore. Delivery for Theodore was available within 48 hours.
Our sales associate, Michael, was very professional & helpful. We went in the late morning then decided to check at another brand name store but ultimately came back to make our final purchase, the same day. He was very helpful in moving a piece so we could see if it matched the set we were intent on buying. My husband & I went in looking frumpy & we were not discriminated against which lead me to be comfortable ultimately making a somewhat large purchase with them.
We love this store and the staff are always so helpful. Thank you Renee for your assistance today.
Carolina worked very hard to help us find the right furniture. Fast delivery Excellent experience!
My family and I came in to look for a bedroom set after looking at all the different types that we liked I checked the bottom and there were these thin wooden support beams that I know would break quickly. We decided to not buy them here, we then started to look at the temperpedic mattress. We bought one, after one day of sleeping on it it was horrible i have never slept on something so bad in my life and I am a combat veteran I have slept on the ground in cots on top of humvees you name it. I called the store to get the items returned the store manager refused and said they dont have a return policy but if I wanted to return the mattress and the base I would have to wait 30 days I have lower back problems and herniated discs in my neck and have to see my chiropractor at the VA all the time for this. The store manager also said that we would have to sleep on it for those 30 days to break it in. I told him I can't do this because of my conditions he didn't care so now we are waiting it out to see it they will return it or not. They are not friendly after you purchase here in my own opinion I would find another store to buy furniture or mattresses.
My salesman was Mike. He was the best. Love Ashley furnature
We had a great experience at Ashley’s today. Carolina waited on us and made sure me got exactly what we wanted and needed. She was excellent!!
I hate dealing with stalker furniture sales people until I met Jordan Ganteaume who was the most helpful & personable person. His professional knowledge & willingness to answer any question was a great help.. He took time to find me the best deal & explained all of my options in detail. It felt like I was buying furniture from a friend… If Ashley Furniture had more employees like Jordan it would be a Fortune 500 company. I will continue to be a valued customer with such customer service….
Great deal!! Very nice people to work with!! Jim, thank you!
Great customer service and no pressure!!! Found exactly what I was looking for!!! Thank you Sean!!
I was very happy with my salesperson but I’m not liking how long it’s gonna take to get my bedroom set but I understand
Vince was excellent
My husband and I were in need of a new reclining couch. Patrick helped us from start to finish. Super nice guy, explained everything we needed to know. We look forward to receiving our couch once it gets delivered! Thank you Patrick! UPDATE: I removed a star only because of the long wait and lack of any updates. Now, they do state furniture may arrive up to 90 days late due to worker shortage. In my case, it was basically just that. It was estimated to arrive December 6th. We didn't get a call until March 11th to schedule the delivery. So yes, don't listen to the estimated date at all. Just add 90 days to it and assume that I'd your true estimated date. If you call to check on the staus, like we did in January, they will tell you "next week" only for next week to arrive, and no update. They will NOT call you, or email you, or text you ever UNTIL they physically have your furniture ready to be put on a truck for delivery. So just be super patient and wait. So yes, other than the LONG wait and 0 status updates, we love our new couch and are very happy with it now that it is FINALLY here.
Durable goods and reasonable prices.well stock the only problem is that you don't see enough staff on the floor when you need to ask questions about products
Average, it's furniture folks, just like the others. Wish the sales folks would let you breathe!
Keri was very patient and knowledgeable! We are excited for our sectional to arrive!
Great people and service
I am HIGHLY disappointed in this company’s customer service. They transfer you to service, nobody answers EVER, so I leave messages. Just to get no call back. I call back again, they lady’s at customer care will take a message for service.. I get no call back from service. The lady’s downstairs are easy to talk to but the other departments do not get back to you. It’s a shame because I LOVE, LOVE their furniture. It’s always great quality but their customer service makes me not want to buy from them again. When I have issues, I can’t get into contact with anyone to get it fixed. They were supposed to reach out to the manufacturer about my couch & I got no call back about it. It’s been months since I talked to someone about getting a replacement part for my couch.
We had a wonderful experience at Ashley Home Store tonight. Mark Feldman helped us find exactly what we wanted and took the time to explain our options. He was attentive, comfortable to work with and didn’t make us feel pressured. We are excited about our purchase and thankful for Mark’s wonderful customer service!
Had a great experience. Sean matched the price for me with no questions. Also got me all set up for delivery.
High price low quality. Would be 0 stars but they get 2 stars due to the nice staff.
Jordan was nice to work with and was very helpful! Great experience!
Great job Vincent Johnson Location- 5851 RT 42 South Turnersville NJ 08012 You made my shopping experience such a joyous one. Everything was carefully explained more than once, I was assisted with finding the most appropriate delivery date, plus you waited for me to ask any additional questions. Delightful shopping experience.
Great experience with Ashley. They don’t crowd you give you time to look, which I love! Mark Feldman was a great salesperson. He gave me lots of info on the mattress any other pieces I purchased! He is very knowledgeable about the furniture!
Had a great experience here. Kari was the one who helped me out with getting furniture. She was very knowledgeable about everything in the store and provided great customer service throughout the whole process. Loan application process was super easy, as well. 5 stars, for sure!
Absolutely adore the service provided by Jordan! My boyfriend and I are getting our first place together and he made buying furniture together for the first time super easy and painless. He let us look and gave us space to process our thoughts. I respect his sales experience and technique and could not be happier with our purchase!
Ada was amazing, she didn't push us and respected us!!
Great sale experience Jordyn did well explaining everything about our bed choice.
Clean layout. Great prices. Customer service was friendly. Huge variety. Great place to go for inspiration.
This is now the second time they have messed up my order. Not sure why I gave them a second chance to do this.. but here we are. Last year I went into the store and selected a couch that I loved. They then delivered the wrong couch. Nice quality couch but. Not the correct style or color that I ordered… This time around I went into the store to select a desk and chair for my home office. Was a beautiful L-shaped desk with the L on the right, which was super comfy as I’m right handed. They were building the desk and it looked off so I mentioned the L was on the wrong side but they did not understand me and kept building, so I walked away. Once they were done I went to inspect the finished product and it is in fact on the wrong side, the top glass is not secured to the desk… and the legs are screwed on very crooked. The white chair has many black dingy marks on it.all around atrocious. Called customer service, sat on hold for 40 minutes, was next in line and then they disconnected the call. I called right back and of course there’s now 6 people ahead of me. Very irked.
Sean my salesperson was so nice that I wanted to buy more furniture. He was professional, kind and patient.
The whole visit was easy and efficient. We were ordering the items selected by our daughter and inly really needed to order and leave, but the sales manager went out of his way to help us understand what we were purchasing for our adult daughter (as a gift) and the options available. It was all a pleasant experience!
What a great experience, from the moment we walked in Ada greeted us, she did not follow us around and was very respectful of our time looking around. Ada took the time to review options and offer suggestions to meet our immediate needs. The whole experience was fantastic and we could not have asked for a better person than Ada to help us. Thank you so much!
My experience at Ashley Homestore was absolutely amazing thanks to Vincent. He was extremely motivated to get me what I needed and was a total class act. Thank you….
I felt welcome when I arrived. The associate was a pleasure speaking with. He showed me around and helped me find what I was looking for.
Got a great deal on a couch and recliner. Just have to wait 2 months to get it. But it's worth the wait.
We had the pleasure with working with Richard Ludwick on our purchase. He was patient, courteous and went above and beyond to handle any concerns and questions throughout the process. Cannot highly recommend enough!
Jordan did a great job. Very professional, friendly and knowledgeable . Definitely will come be to shop for more
Michael is a exceptional customer service representative / sales my experience was amazing today I came in not sure of the furniture and he was so knowledgeable thank you so much Michael for the amazing service you provide for me one more thing I can check off my to do list have a great holiday.
We just purchased a new bed. John was very knowledgeable and helpful!
Ordered a kitchen set first week in September 2021 from Carolina our sales rep. A week later I looked over the receipt to see I was charged the wrong price and they ordered the wrong table and chairs. I wanted standard height and they ordered pub height. I went back to the store and they made the corrections after arguing with me that I told them that it what I asked for. They also at this point promised me in writing December 05 or sooner. I asked the manager Ethan to write that in his handwriting on my invoice and sign it, and to do the same on his copy so he would also have a copy of what he promised me. He went on to add, as he looked at the computer, it is in distribution and I should expect it much sooner. Therefore I called today Novembęr 26, 2021. I spoke with Carolina who them cowardly had Ethan call me back to tell me, I could expect it 2nd week in January 2022. I asked him if he remembered the conversation we had, he said yes, and then stated I could have a refund if I wanted....really??? I can have my money back fir the items that I paid for in full months in advance and do not have ???? This is no way to do business. They should not be selling items they can not get. Yeah I know COVID-19, no excuse for poor business practices, and if I didn’t call, I would still be waiting like a fool. I will never ever do business with Ashley and certainly tell anyone who asks about my poor experience.
When going into Ashley HomeStore in Turnersville I had no intention on buying anything. We were approached Ada who told us to have fun and take our time. No one followed us or stalked us! Because Ada was so awesome when we did need her help we, we ended up buying a living room set!!!
The salespersons were very pleasant and not pushy at all. They helped us walk around to find what we were looking for. I worked with a team of 2 that tag teamed with us because we were there so long on 2 different days. I also purchased a new area rug for my living room.
Only one guy , we deal that’s Richard Ludwick. Very friendly, Polite and acknowledge of Ashley Furniture products.
It was my wife and I first time purchasing furniture from Ashley Home Store in Turnersville and definitely will not be the last. Michael Ross is the man to see, great personality and very helpful 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾
Both Vince and Kari were awesome. They were helpful and kind. We chose Ashley because of the quality of furniture and Great financing opportunities. But Kari and Vince sealed the deal.
Mike was very helpful
Service was excellent
Dealt with Michael. Made the process very easy and painless. Would definitely recommend him to anyone visiting this store.
We had a great time working with John yesterday. He is a great asset to your store. Educating his clients on the plusses and minuses of different mattresses.
I didn’t feel pressured when I came in on Saturday evening. However, I was asked if I needed help. Jordan was the sales person who helped me . I told him that I would have to come back . He was friendly and professional and gave me his card . I returned Sunday and Jordan assist me in purchasing my family room set. The lady who handled the money transaction was professional and appeared to clearly no her job . However not as friendly as my salesperson. Thank you for everything. Sherne’
Ada was amazing ! No pressure and helped us find our perfect living room set - price and quality exceptional - customer service above and beyond - highly recommend!
VINCE was an excellent sales associate. Gave us space to figure out what we liked, helped us with features, and was efficient at the order write up. If you need furniture or a mattress, you need Vince. Thank ypu Ashley Home Store for a great shopping experience with Vince.
Excellent advice by the "Sleep Dr"( I gave him that title)... lol... enjoyed the whole experience from trying every mattress to discussing my horrible sleeping habits... hoping to check back in in 2 weeks to follow-up on the positive changes his suggestions have brought to my world.
Get experience!! Knew what I wanted to order sales man Sean, not any pressure!! He was very friendly and put my order in quickly I was in and out in 30 minutes!!!
Salesman Mike Ross provided us with a great buying experience. He was knowledgeable, and upfront with delivery expectations. Most importantly he was friendly, courteous and was not a high pressure Salesman. We will be going back to see him for bedroom furniture!
Our Ashley Associate, Sean Klein, was very personable, knowledgeable and patiently explained all the options available to us and paid special attention to what we were looking for instead of talking us into something we didn’t want. The selection and sales process were seamless and we’re hoping the same will be true for the delivery and set up too!! It was great working with Sean and we are looking forward to our new bed!!
The salesperson, Mike, was very helpful to helping us today. The sales experience was even better after hearing my purchase well be delivered in a week.
Mark was very helpful. He explained everything and pointed out things that would be helpful to us.
Ashley Furniture is always our first choice when shopping. Vince was super helpful, he brief us on discount, delivery, how to look for listing of other colors available, also credit with 0% interest x 24 months then left us to explore the showcases furniture throughout the store, however, when we had a question he wasn't far away to answer our questions. We always find what we are looking for and are happy with our purchase. thank you so much
I had a wonderful experience here .
Vincent was more than helpful with finding our first couch for our new apartment! He was so patient and took all of our preferences into account and went above and beyond to find us one that we LOVED and will be delivered quickly. He was just the friendliest salesman we’ve encountered and he was never pushy and just was honest and understanding. I will recommend anyone to him. We went there a few weeks beforehand and the woman was just interested in helping us because we were moving and she didn’t see a sale opportunity. 10/10 service from Vincent! Thank you so much and we’ll be back just for you in the future!
My sales lady, Renee was very kind, helpful and courteous. She provided me with excellent service and I was very happy with my purchase. Thank you, Marlene
Ada was great, she didn’t only help us get what we need but also showed us what furniture goes with what. She was very patient as we made our decision. Definitely recommend!
I spoke to a man over the phone didn’t quite remember his name. I walked into the store and was immediately approach by Patrick who I didn’t know was the guy I spoke to. He was quick to help me out by getting me what I needed. I was in and out with ease so I can go about the rest of my day. Thank you so much Patrick!
Friendly staff delivery takes a long time
The sales force were great. Felt no pressure to buy and yet they were all so helpful and answers our endless questions with grace. We did buy a sectional sofa so we will see how the delivery process goes
Renee was excellent to work with over the phone.
Very difficult to work with
My family and I have always had a great experience at Ashley Furniture in Turnersville/Blackwood. Our sales associate Michael Ross has been exceptional at helping us over the years, always above and beyond.
Our sales rep Michael Rosi was helpful, patient and knowledgeable
Renee has been most helpful. She deserves 6 ⭐️ Stars!
Keri was very friendly and helpful , not pushy either let me browse store and answered all my questions
I highly recommend Mark Feldman at the turnersville location. Every time I use him, I am completely satisfied with my purchases from Ashley Furniture.
Renee at the Turnnersville store was a great help and very knowledgeable. I would definitely recommend her to both family and friends.
Warminster PA location -Horrible experience started out bad ended bad. First piece of furniture was late on arrival and went to the wrong address had to call customer service just to relay message to deliver driver Last piece of furniture my pool table guys delivered it didn't install it and when I opened it days later since you need a few people to help it was broken. Called customer service very rude offered no help wanted to speak to a manager and they refused told me to take pics and email it it in well its been weeks no response made a complaint with the credit card department and will write to the president of the company Do not shop there go to Raymond and flannigan
Ada was phenomenal!! Very helpful, didn't push or hover! Delivery further out that I wanted but not horrible!
the sales man was very nice and pleasant and everyone was friendly, I would recommend this store to everyone
Renee was awesome from the second I walked in the door. She didn't push anything on us, we told her what we wanted and what we could afford and she sowed us what we could work with. It was easy and fun!
Excellent experience! Knowledgeable staff, beautiful store, great prices. Would recommend A+++
Great sales, great customer service, thanks Mark 😊
I was met immediately by a sales representative, who offered to help, in a non pushy way. After I looked around for a while, I found what I was looking for. I sought out the gentleman that met me when I walked in,and he helped me above and beyond. His name was Vincent in the Blackwood, NJ. Very happy I chose to go to this establishment. Good job.
Mark, the sales associate, was very kind and helpful!
Ada was wonderful!! She went above and beyond. I will definitely be back in the future and would refer her to people I know.
No pressure. Vince is very informative and helpful! He is a friend, not a salesman.
This is the 2nd time in a week that we purchased from Ashley Homestore and were extremely satisfied with the customer service we received. Sean Klein was very attentive to our needs without hovering over us while we were browsing. He was very transparent with details regarding each piece of furniture we were interested in and we walked away as satisfied customers and will return if we need more furnishings for our new home. Great sevice!! I'd give them a 10 out of ten in customer care and service.
Great customer service! Great deal on furniture.
Great experience picking out a mattress.
Amazing customer service!! Always friendly and helpful!!
So many gorgeous living room sets it was hard to choose. However Patrick (salesman) was so helpful. Definitely gave me goo things to think about so we could decide. So happy with our decision can’t wait to get it. Thanks Pat
Jeff the sales manager he did an awesome job He helped me get my brand new ibedroom set and new mattresses. I appreciate that he was very patient with me Thank you again chef
The sales man, Michael, was very nice and let us have our space to really look at the furniture. If we had any questions he was right there to answer. We also were there with a toddler and infant and he was so patient with our toddler when he wanted to talk to him. Found a couch and can’t wait to get it!
We came to Ashley's to look for recliners. Mark met us at the door and directed us to the areas that we wanted to look. My wife Trudy found what she liked almost immediately. We decided on recliner loveseat electronic for easy up easy down. And also a lamp that my wife liked. We have up to 36 months after receiving all the furniture to pay back at 0% interest. I really like that! Thank you Mark and staff we're helping us to choose the furniture my wife really likes.
Purchased furniture on Monday and it was delivered on Friday. Service was great. Sales person was very helpful.
Carolina was great! She walked us thru different options as far as what we were looking for and was very helpful in showing us to the set we eventually chose for our family room. Easy shopping experience and would shop here again. No hassle and price matched the internet sales price. Highly recommend!
I went in there and just browsed. My sales associate Renee was very nice and respectful of wearing a mask around me. She gave me different options and ideas of what I was looking for but also respected my space so I wasn't pressured into buying anything. Very quick and easy process. Would shop with her again.
Ms.D Perez was very knowledgeable and helpful in the purchase of our tempur pedic mattress.
Great customer service. Mark was great.
Great customer service, Mike definitely deserves a raise.
John Egbert was great. He was personable, didn't pressure us into anything and really knew his stuff. We will be back next week to buy new furniture for our new house.
Patrick was extremely helpful and courteous and friendly. He helped me with all I wanted to see and wanted to buy. I would recommend going to the store to everyone.
Patrick was very nice to work with. He was very helpful and made our experience a pleasant one!
Very helpful
Always a great experience at this location. Today I had the pleasure of speaking with Carolina. She was helpful and my purchase was complete in minutes!
Service was friendly and professional, However, disappointed to later check the item on-line and found that is was offered for $65 less and with free shipping. In the future I am inclined to view items in the store but buy on-line.
Friendly helpful patient and polite
Vince was very helpful
I bought my living room and kitchen set in April and I’m not getting them in full until late august. And I was told 6-8 weeks delivery time, and when I called them they said no it’s coming in august and my kitchen chairs are coming in July. Chairs with no table smh 🤦🏾♂️🤦🏾♂️
Five star to the the sales lady but four star for Ashley’s for such a long delivery date. But beside that, it was a good experience. This not my first experiences with Ashley and it not going to be my last. Thanks
Love the furniture.have some good prices.vince was very helpful n patient.cant wait for furniture to be delivered.......ok it's now the end of August n still waiting for ottoman. What's up with that.3 different dates so far
Some nice stuff, most not in stock for a long long time!
Great customer service. We are recurring customers.
First of all I want to say that my sales rep was tremendous. Ada is a credit to your store. We also found everything that we wanted and at a great price
I absolutely love shopping at Ashley HomeStore. Always a pleasant experience, great prices and my salesman Vince was so friendly and personable and helped me with all of my needs. I couldn’t have had a better experience!
It was the best buying experience I ever had. My sales rep Ethan Appell was the best. I would recommend everyone ask for him to help you. He was strait up no sales pitch, he knew his stuff. He gave me a great deal and made the process relaxing and enjoyable. Thanks again Ethan
Ada was a great sales person, honest, explained all benefits and features. Knowledgeable. Reasonably priced. Good variety of furniture.
Quick and painless. Very friendly staff. Very knowledgeable and help us right away.
Hands down best experience ever. Dayla has a customer for life. She has the greatest personality and so knowledgeable about all our pieces we purchased. When we started our furniture journey it was a nightmare from sales people from Delaware to online error codes. My husband and I was about to give up. I decided to give it one last try and came to this store because of the great reviews and sure enough the reviews are right. This store is very professional and made our purchase very easy and enjoyable. Thank you so much and we will be back.
Ada was lovely and tolerated my partner and I wanting to look all over the store for every piece we wanted! We liked a wall unit that came in another color that was not showcased in the store, but there was a bedroom set from the same design set in the color we liked. In order to help us envision our living room set, she offered to take some cushions to the bedroom set, to see how our couch would look. Also the reverse, to take a drawer from the bedroom set to the couch. While picking a coffee table, she ran all over the store taking measurements for us to help us narrow down our search. When we found a table with dimensions that matched the shape of our couch, she offered to have the table moved to the couch so we could see everything together! We felt like royalty, getting such excellent treatment. Her enthusiasm was refreshing, and I would definitely recommend her as an associate.
Met with a senior salesman Sean. Very strong in helping us choose our package and very professional with his feedback as well. Thank you.
The best part of my experience was dealing with a delightful salesperson, Daly’s Perez. Ask for her when you go there.
Will be going back to buy an living room set
Rene is great
I had a wonderful sales girl who worked with me to get me the best price
Very friendly quick and straightforward
Salesman Jordan was very patient as my husband and I looked at different mattress options. He was very imformative on the different styles. Will see him again when we shop for a new livingroom set.
The gentleman was very nice and helpful.
My husband and I had a great shopping experience at the Turnersville store! Patrick our sales person was phenomenal he was very knowledgeable about the mattresses and furniture in the store! We will definitely be a repeat customer!
John took excellent care of us while hanging back and making sure not to be overbearing. Haha Great experience so far! Can’t wait for our new couch to arrive!
Mark was our salesman and was very helpful in our picking out our furniture. I would recommend this store to everyone.
Very professional and efficient. Very knowledgeable about their products. Very nice people also. I would go back there in a flash
Ada was extremely friendly and helpful in helping us find our living room furniture. We are so excited to get it!
Customer service was excellent sales person was patient and very knowledgeable would recommend any body to go there to buy furniture.
I walked through Ashley looking for a bedroom set. I found what I liked. I spoke with Kari Tomeo and got the paperwork started. The bed was in stock but the dresser and nitestand were not. I was a little disappointed I now have to wait maybe 12 weeks to get it. However, I am pleased with the service I have received. Thank You Kari !
Mark was great! No pressure and easy to talk to! They matched our price also!
All I can say is I have been a loyal customer for 20 plus years and to have the manager strong arm me for money is unacceptable. We go in to buy a sofa and are told that shipping is going to cost $180.00...because were $ 50 short of free shipping....however if we buy a pillow for $50 we will get free shipping. I told our sales rep I didnt think that was fair so she hung up on me. I called back to speak with Manager and he thought it was perfectly fine what she did. I also offered to pick up sofa and he said pick up would be in North Jersey which is 1.5 hours away from us...... As a business owner, I must say totally unprofessional and unacceptable.
I had nothing but a great experience here. Items were shipped and arrived a day early. From the point of service down to delivery and assembly, it was a great overall experience. 👍🏻
Staff didn't hoover. Nice selections. Friendly staff.
I have purchased a number of items from Ashley's over the years. Unfortunately my most recent experiences were not good. I needed to purchase a sleeper couch and after shopping decided to purchase from Ashley's. The sales rep indicated that while a sleeper model was not available to test in store, she owned one herself and it was extremely comfortable. Tl;dr Ashley's sold me a horrendously poor quality product and indicated there was nothing they could do about it after delivery. I ordered the couch, which took about 3.5 months to deliver due to backlog orders (many suppliers are dealing with COVID-related issues, so this was expected). I had to call several times to get an update and force a scheduled delivery, but that's a minor thing. Once the couch arrived we found it seriously lacking in quality. The couch itself was comfortable (saving grace), but the mattress and fold out for the sleeper are extremely poor quality. The "mattress" is a thing topper-like pad, not attached to the couch, and covered in a floral gold-thread sleeve like something out of the fifties. It may as well not be there, flattening from it's ~2.5" thickness to perhaps a 1/4" thickness from just laying on it. It's cheap low density foam that is horrendously uncomfortable when combined with the mechanical supports under the cot fabric. It is more comfortable to sleep on the floor than the couch. I called to complain and was first told I should have upgraded (which was later clarified to not be an option) and then was told there was nothing that could be done since the quality is as intended, not a defect. I was clearly lied to by the rep and there is no accountability for the sales folks, company, or any apparent interest in addressing customer concerns after sale. After years of buying, I won't buy more from a company that handles issues like this. Unfortunately, I also ordered an end table to match another I have in my house. This was supposed to be delivered in a week to the store. I arrived only to be told the sales rep ordered the wrong part (initially I was blamed, frustratingly). They did offer to resolve this and that they'd call me back in a week when the right delivery was in. It's been 2 weeks of course, no call. At some point in the future, probably initiated by me, I suppose I'll receive this. Hopefully it's a more satisfying experience than with the couch. 2 stars since at least the customer service department picked up the phone and the couch part is comfortable, not because I will willingly buy more from Ashley's.
Vince our sales person was fantastic, awesome deals walking away with 2 sectionals! Free shipping only down side its gonna take 12 WEEKS! to get one of the couches
Ordered my couch back in October and it’s still not here and it’s February. They sent me an email and said it will now be here in March. When you go to the store they will tell you 12 weeks. I’m telling you right now it will be longer than that. Go to raymour and flanigan it’s much faster.
Got stiffed on a matching recliner for our sectional that we were assured would be fulfilled. Waiting for a bedroom set that we purchased before getting stiffed on recliner 1.5 months after projected delivery. Staff are rude. They don’t return calls, lie and said they did- managers are never on-site when I call, or they just left. Save yourself the aggravation- they blame their delivery issues on covid but they have reviews like this long before covid. Maybe they should stop taking people’s money until they can fulfill orders.
Great place to Shop! Awesome variety! Great sale!
Bad customer service. I ordered 4month ago. Every time when I call they keep change schedule. Now they said some day March and customer service very poor.
The worst experience ever in a retail store. Salesman Rich T. was unbelievable rude and arrogant. I was shopping with my grandmother for a kitchen table and she was deciding which table to get. I guess because we were looking at a table that was $500 or below he didn't want to help us because he wouldn't make good commission off of it. After about 10 minutes of looking at the table, he comes over and says "come on, this is taking way too long for a little table like this" in a rudest way possible and hands me a paper and tells me to fill it out myself. In disbelief of what he said, we walked out immediately. Coming from a person who works in a sales position, I would NEVER talk to someone or treat someone so disrespectfully as Rich T. did.
If there was a rating below 1 Ashley would get it. This is the 2nd time dealing with them and getting screwed for MONTHS without our furniture. Shame on me for going back but the first time was a couch, that we never received after waiting more than 5 months, and this time was a simple kitchen table that we really liked and fit our house perfectly. It was Supposed to be in by Jan 15th. They just told me that the table might be in by the end of January BUT THE CHAIRS WONT BE IN UNTIL AFTER MARCH!!!! How does that make any sense?! Extremely displeased with their lack of follow through. The sales people in the store seem helpful upon purchase because they need the commission but don’t tell me something will be in on a date and then come at me with MONTHS later than agreed. Ashley Homestore should be ashamed.
Don't buy from this location. I've been waiting for my sofa's for more than 4 months and still haven't received it. Take your business somewhere else people.
The service was good but the electric reclining sofa seating went down so much, that I felt like I was sitting in a torture chair because of my back issues, which was explained to our salesmen, who also talked us into a 5 yr worry free warranty that was useless to us because every time we called and sent pictures to customer service, we got the runaround! We always bought our furniture from Raymore and Flanagan and never had a problem and they replaced it with a new sofa. STAY AWAY FROM ASHLEY FURNITURE, AND GO TO R+F, because they STAND BEHIND THIER WARRANTY AND THE BOTTOM LINE IS, YOU GET WHAT YOU PAY FOR! It lasted about 2months, endless unanswered calls to cust service to replace it or fix it, as we were told by our salesmen never got resolved, what a waste of money 1500.00 went out thr window when we finally went back to Raymore and Flanagan and bought a beautiful sofa with a free replacement warranty 13 months later! They lost my family's business and I tell everyone I know to stay away from ashly and go to Raymore and FLANAGAN BECAUSE THEY STAND BEHIND THIER WARRANTY and they call you back!! I put this electronic sofa in my family room downstairs and the funny thing is my dog even knows its uncomfortable because he won't sit on it but he loves the new one!
Ordered a couch almost 3 months ago that was supposed to come in 4-6 weeks that i still have no definite date of delivery. After the estimated delivery date passed & not a single email, text or phone call was made to me, i took it upon myself to reach out & try and get a status update. Still didnt recieve accurate information. Every 2 weeks ive called for an update with empty promises of it should be arriving soon. I know everything is being pushed back because of covid & ive tried being understanding, but this is just un acceptable at this point. After i finally recieve my couch, (which will probably be around 3.5 months after initial order date) i definitely wont be a returning customer.
Still waiting on sofas I ordered end of August.
Store staff friendly and helpful. Just the customers. Chose not to keep the 6 feet distant. Will walk up on you.
Sean Klein provided STELLAR service! No pressure, very knowledgeable and accommodating to our specific needs! Perfect gent! He represents the brand very well. We HIGHLY recommend Ashley Furniture in Turnersville, and specifically to see Sean!
Service was great sales man was awesome and I got some new Furniture
Everything was fine in store. Very polite sales managers. But! Ordered my sofa and paid full on the 13th of August. Due date in contract was 13th of October. Still today no sofa, no calls, no money, no excuse .... plan back money and find another store. Order here if you ready wait endlessly ...
Beats raymour and flanigans prices
Purchased a bedroom set in July its mid October still no call about delivery
I’ve been buying from Ashley Furniture for over a decade and recently had the worst experience at this location. I purchased furniture for 2 rooms based on a promotion I was told about but then I never received the promotion. It took months of getting the run around from the store manager Manny, etc. and then finally speaking to the VP for me to get the promotion. I will never go back to this location again. Go to the cherry hill location. I didn’t have any issues at that one.
Once again my furniture is paid for but no sign of it. Paid for a desk 2 months ago and it keeps getting pushed back even further than that. Why have a furniture store if you don’t have furniture. I’ll never use them again. No communication either I have to keep calling. Hopefully you aren’t in any hurry to get your furniture after they get your money. Delivery takes weeks and when you try to get updates you here different things from different employees. One the Turnersville location they are super pushy and the one manager is so unbelievably rude. I’d go to Raymour and Flanagan our experience there was much better.
Dante was a great sales person considering today was only his 3rd day of work
The sales lady was excellent and helped me to make the best decision for my needs
The customer service ladies here are so rude, especially the woman Jeannie. Her tone is nasty, she talks to you like you're a child, and has no respect for your concerns. I said to her, I'm sorry to bother you, I will never use your store again". She laughs and says, " oh I know you won't". That was very unprofessional and flat out nasty. My recent experience with this company has only shown me they don't care about their customers concerns at all. You basically have no right to be upset or dissatisfied with their service or they find it funny and tell every staff member in the store you're a bad person. 2 years of customer loyalty means nothing to Ashley's.
Great experience! The sales rep was extremely helpful. He did everything he could to make sure we were satisfied.
My sales representative (Mark) was very friendly, knowledgeable professional. In this time of Covid this location has hand sanitizer throughout the store and everyone wear a mask. I felt comfortable and at ease during my purchase.
Went into the and was totally ignored by all sales people. Walked around looking, sitting, discussing furniture with my partner . Sales people walked right passed. Was never greeted or asked if we needed help. Right now you list a sale. You would think during the slow time with Covid that every sale would matter and they would be willing to help and make that sale
Selection ok. Salespeople fair but pushy.
Kari T. was absolutely wonderful! She spent the time needed to make sure I got exactly what I wanted. For anyone who is looking to buy furniture, ask for Kari, she’s the best!
Super helpful and great service!!! Bob N was awesome!!!
Quick and easy
Nice bedroom sets
My wife & I have purchased over 3 couch sets / dinning room set & bed room sets from Ashley . We’re always so pleased with the pricing , quality & customer service ... thank you for our “Ashley furniture home”
Upon my first visit to Ashley Furniture in Blackwood, i was in the market for a mattress set for under 2k total. James was my salesman that day. He was nice in helping us get to decide which one was best for us. I couldn’t figure out what i wanted so i wanted to leave to think about it. He pulled me aside from my family and told me, i know you’re going to go to other stores to check prices but i promise you we have the best around and blah blah. I felt pressured and found myself picking something just to get out of there. He told me I’d have 7 days to decide if i liked the mattress once we got it. I also picked out a headboard and frame to go with the mattress. After 3 days with the mattress we decided we hated it and wanted to pick a different one. I called the store and James told me that they don’t do returns on used mattresses. Wait what?! He tells me to call customer service to see if they’ll help me out at and and that it’s a shame because it’s a really good mattress... Customer service gave me the 30 day comfort guarantee as a courtesy. 30 days go by and i call. Someone came out and inspected the mattress and i got store credit for it. We ended up getting our money back on the headboard and foundation because the date for delivery kept getting pushed back. When we came back to pick out a new mattress, Fran helped us and she was very honest, patient, kind and answered all of our questions. If you’re going there for a bed, make sure you have Fran helping you! I don’t think i would go through this process again if i had another choice. Customer service is nice and they do have decent prices and mattresses but i didn’t appreciate James manipulating me into finalizing a sale.
Sean K. and his team at the Ashley HomeStore in Turnersville, NJ were wonderful to work with from start to finish! Sean’s impressive product knowledge and high-level of professionalism made the process of buying furniture for our new home a smooth & enjoyable experience. He was patient with all our questions & genuinely took his time to ensure our needs were met. I HIGHLY RECOMMEND Sean K. & the Turnersville team, and will be sure to refer their business to family/friends in the future!
Great deal on family room furniture, salesman was very knowledgeable and not pushy. A very good experience
Had a lot to choose from. Salesmen was very nice and very helpful. He brought several end tables over to the sectional I wanted until I found the one I loved with my new livingroom set. Thanks Alex from store on 42
Although my in store experience was good, things changed with the delivery. 1.The delivery people gave me a hard time about taking the old box springs, which I was told would be taken. 2. The heads up bedframe was supposed to fit inside the old bedframe. It does not. It is actually larger than the mattress. I cannot use a headboard. I was told by the salesperson that there would be no issue attaching a headboard because the frame would fit inside the old one. 3. I was shown in the showroom a frame that had a flush bracket to hold the mattress at the base. The one on my frame sticks out and falls forward sticking out even further. I have bumped my legs on it consistently since it was installed. 4. All of the frames I was shown had a support piece under the mattress, my "free" frame does not. I am not happy. I was told my heads up frame was just like the ones in the store; I was not shown the model I received. I was misled. I would like to find a resolution to this matter.
I am a first time home buyer and Richard L made the furniture buying process as smooth as it could be. Very knowledgeable on each product and very customer friendly. This was my first time purchasing furniture and Richard made me very comfortable with the buying process. Because I Richard and the rest of the staff at Ashley Turnersville, I will definitely be back to make more purchases as well as recommend friends and family to the store!!!
Patrick was my salesman and I was very pleased with his service. He is friendly, knowledgeable, and not a pushy salesman. He greeted us and kept his distance till I was ready. He answered all my questions. I wish more salesman were like him. A lot of salesman are pushy and up your butt and I definitely don’t go for that. Thanks again!!
I was trying to place an order online for bedroom furniture for my children, but had an issue processing the order so I decided to go to the store to place the order. Bob greeted me as soon as I walked in and took care of my order quickly and made sure I got the lowest prices possible. Excellent customer service and I will be returning soon to purchase living room furniture.
Typical Ashley store.
The knobs and the door front. Fell off When I opened it.
Our shopping experience was made more enjoyable by having Alexander C. as our salesman at the Ashley Turnersville, NJ store. He really knew his stuff! Alex was professional. knowledgeable and polite throughout the entire process. He wasn't pushy or aggressive which made me buy through him twice as fast. If you're looking to purchase furniture for your home, Alex is the man!
We thought our sales man Richard was very accommodating And friendly
We have bought a ton of stuff at Ashley over the years. Dennis was our sales guy, made the process super easy. There is a huge selection there. You'll definitely find something regardless of what room of your house you are trying to furnish. They regularly run specials so the prices are always reasonable. Plus there is always interest free financing which just sweetens the deal. We have been buying stuff here since it opened and will continue to do so unless something changes.
I’ve purchased all my furniture here over the past few years and each time I come in I always have a good experience. Whichever sales representative I’ve worked with at the time has always been patient and helpful through mine and my boyfriend’s decision process. Yesterday we worked with Alex and he was great! We appreciated that he gave us time to browse the showroom ourselves (while still answering our questions) and not making us feel pressured. He helped us price everything out and even carried different chairs around the showroom so we could decide which we liked best with the dining room table we purchased. The delivery process has always been smooth too. Thank you Alex! We’re excited for our new furniture and will be back again!
Richard ludwich was a amazing salesman he was patient, tons of knowledge and provided us with an awesome experience with Ashley furniture we found a new sectional and dining room table and we will gladly come back. Thank you Richard
Totally awesome store.
Great service! Was greeted as soon as I entered by Fran. She was awesome! I told her I was looking a certain sectional online and wanted to see it in person. She took me right to the sectional and told me about their promotion they were having. Didn’t pressure me, asked if I had any questioned and she would be not too far if we needed her. My roommate and I loved the couch! I would definitely recommend this store and Fran if you’re looking for furniture for any room.
I had a great experience shopping for a loveseat and couldn’t be happier with my purchase. Nicky was very knowledgeable and patient as I reclined in almost every chair repeatedly. This has everything I was looking for and they have great no-interest financing options.
Friendly sales staff
A little pushy when you walk in, overall OK
Alex was awesome. Very knowledgeable, gave us our space to walk around and make our decisions. Answered all our questions and offered advice. Will definitely come back to see him for our next purchase.
Rich was amazing from beginning to end. Was really patient with our indecisions before we finally settled on our purchase. Thanks again!
Bob was amazing and helped us through the whole process which he made easy. He showed us many different styles of furniture to see what fit us most, he had a lot of knowledge about the products and made the process very simple!
Mark was a big help and gave us a lot of useful info I would definitely recommend him to others
We had a great experience at Ashley Furniture in Blackwood, NJ today due to our salesman, Rich T. Rich T was friendly and very helpful but not pushy. He gave us time and space to measure and consider our options, then provided us with a lot of information, some of which we hadn’t considered. Rich T calculated a final price for us, including tax and delivery, that was even lower than an online special deal. Rich T. answered all of our questions and walked us through the checkout process to finalize our purchase. We felt that it was a painless and very satisfying experience and would recommend dealing with Rich T. at the Blackwood, NJ store.
Overall we had a great experience. Service was great and great sales. We just would of liked more time to talk about the purchase and our representative would not leave our side to let us talk.
Form the moment we walked in to leaving with our purchase. Rich T helped us out tremendously and went back and forth like five times between two items we kept contemplating. Never felt pressured to make a purchase either. We thought prices were reasonable and as a result with the help we received, we decided to purchase all of our things from them right there. The process and experience was seamless. Would shop there again!
I was misled that the dining room set that showed a table with 4 chairs was sold only for the table. We waited over 1 week for delivery when we were told will ship in one day!
Ada was an awesome sale associate! She was easy going, friendly, and very accommodating when it came time to finalize our purchase (Hellenberg 3 piece sectional). She was knowledgeable about the prices, promos/discounts/coupons and interest free terms. She even jumped on the website to show us our options if we decided to buy online. I did not feel pressured or annoyed at any point, and that is huge when out shopping.
My sales rep. Greeted me & my family at the door! I explained what I was looking for & he assisted me right away from start to finish. Excellent & professional service.
Bob was very friendly and gave us the time to look and discuss our decision. We are excited to get our new sectional soon.
This is the second time I’ve bought from Ashley Furniture in the last 6 months. There sales people don’t follow you around and constantly bug you, they let you scan the store and then they come over. Easy purchasing options and in and out in a timely fashion.
Sean was a great Salesman who provided me with my every need...thanks!
Very impressed with the selection of furniture. Our sales girl was excellent, very knowledgeable and helpful with our selections.
Very easy no pressure no pushy sales people great pricing
So....I’ve been asked to leave a review. I go to the store in deptford Nj and buy the mattress, which was definitely a quick process. As we were finishing up the sale I was informed that I was eligible for “next day delivery”although it was about 8:30 pm when we did this transaction. My thoughts..”that’s awesome!”. I was told..I’d get a phone call in the morning informing me of my 4hr window period in which they’d arrive. Now...the fun part lol. Next day: I’m at work(since it was a bit last minute I couldn’t get the day off however, my position gives me flexibility to leave and then come back to work if I need to). No phone call until around noon. They say they have my delivery,I say “cool, what’s my 4hr window?”. The delivery man says “no 4hrs, we’ll be there in 20 minutes or less”. I say “I’m at work and 30 minutes away,I can’t get there in 20 minutes, you guys were supposed to call with my 4hr window”. The delivery driver, seemingly nervous,says..” oh,umm,if you’re not home then you’ll have to reschedule”. Disappointed,but understandable,I say ok. After I hang up the phone I get a phone call, which I didn’t answer Because I placed my phone on the table while I went and grabbed my receipt, with the number on it, from my car. The person leaves a message and it is someone form the delivery company,a woman named Maria,saying that she “just noticed my delivery is on its way and will be there shortly, if you have any questions then call her at___________(the number she said to reach her at is my number,I still have the vmail,cuz I couldn’t believe it THAT much.). After that, a woman from the furniture store calls me and I tell her everything. She gives me instructions to call the store I got it from and talk to them, which I do. Was I disappointed and upset?..a bit. The woman I speak to from the store I got it from was seemingly putting the blame on me since I wasn’t home..then said they wouldn’t be able to deliver my mattress until the Sunday after the Wednesday of which all of this happened. At that moment, I voiced my dissatisfaction and said..”it was their fault because I never received the call giving me my 4hr window, had that call been made, I would’ve made sure I was home”. At that point I was placed on hold and upon their return,I was told I’d receive my mattress that Thursday and to call Thursday morning for my 4 hr window..since they don’t know until the day of delivery. Thursday 11/21/19: I can be at work anytime between 8 and 10. I chose to go in later Incase my mattress was early. I call at 9:33 from my Bluetooth as I was heading into work, phone goes to vmail cuz the store doesn’t open until 10. I call at 10 and after asking the woman about my 4hr window I’m told “there’s no delivery scheduled and says that it was for the previous day. At this point, I just laughed followed by a sigh and proceeded to tell her everything that happened prior to that day. She scheduled me for a Friday delivery and said she’d call me back in a few hours to make sure I received a call to confirm the appt..I said great and if I don’t,the. I’ll call you. As I was contemplating canceling my order and getting a refund..I FINALLY got a phone call asking you confirm my spot. I did..and now..I have my mattress, it’s wonderful..I love it..they need to work on their customer service but the mattress is fantastic. I know nowadays we’re all on the move so please pardon my short story. Take care
Very quick and courteous service!
Went back to Ashley’s Store & brought a few more things. Mark, one of the workers, were very helpful with a full on knowledge of all the items. Great place to shop, with reasonable prices. 💪🏽💪🏽💪🏽 Thanks guys Thanks, Mr. Mark!
Very nice staff; they worked with me and helped me find what I needed and at reasonable price.
Mary was so pleasant and professional her product knowledge was outstanding.
Just bought a table
Came in looking for a sectional. Mark greeted us at the door and gave us our options as to location of different types of sectionals they had available. He gave us time to look around at our own leisure. Met back with us after a while to see if we found anything we liked and even helped us lay out options for rearranging to fit into our space. There was no pressure or nagging and he even gave recommendations for measurements to assure our couch would have the perfect fit! Highly satisfied with their pricing and service.
I purchased furniture from Ashley furniture in Turnersville NJ and they scheduled my delivery for a Sunday between 12pm -4pm. After waiting until 3:30 I called their delivery company and was told they are running behind and some other customers ahead of us had pieces that were damaged. (I was only told this after I called to check the status of my delivery)They said, they should be arriving soon. So, I waited again and around 4:45pm I called the delivery company back again and was transfered 3 times and had to explained what was going on and then was told my paid in full delivery is not coming and that I need to reschedule b/c the truck broke down. I asked when was I going to be notified b/c not once did they call me after waiting around ALL DAY. The rep said, someone should of called you and I just need to reschedule. I told them cancel my order they told me very nastily to call Ashley to cancel..Fyi- this a supervisor of the delivery company and NOT once did they apologize for my time lost or the inconvenience it caused. This was the most horrible experience. Unless you can pick your furniture yourself please think twice before using their delivery service!! AWFUL HORRIBLE EXPERIENCE NEVER AGAIN!! SO SAD B/C OF THEM I'M NEVER BUYING FROM ASHLEY FURNITURE EVER AGAIN!!!!!
Very professional staff. Fran is helpful and found me the best prices. Now, I look forward to the delivery of my new furniture. Showroom was huge with a great selection to choose from. I would definitely shop here again.
Had a great experience Thank you bob
Update: After a lengthy correspondence through the BBB, store owner followed through with the warranty claim. Was able to get a replacement. Thank you! WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN! I have been a loyal Ashley customer for well over 9 years now...no longer! I purchased a complete bedroom set in 2016 and was forced to buy the 5 year worry free extended warranty because the purchase was financed. Last week, while trying to pick up the dresser to move it 1 foot away within the same bedroom, one of the legs completely ripped and broke off (because it's made with cheap particle board). I sent in pictures for the claim and they denied it saying that they do not cover moving damages.....REALLY? I didn't move residences, it was a foot over and they denied it. I will be contacting BBB about this and also filing a claim in small claims court against this store and also Value City. BUYER'S BEWARE - do not buy their poor quality furniture and especially do not pay for a useless extended warranty that they'll never honor!
Rich T was great. He got us in and out quick with a great deal. He worked out pricing and financing for us so we could get everything we needed. Very pleased with our experience.
Salesperson was helpful and answered all my questions. Credit approval and purchase process was quick.
Waiting all day for delivery. Missed my 3 hour window. No phone call from driver. Customer service was extremely rude when I called. Still I wait. No furniture to sit on or else I'd cancel!!
I purchased my dining and bedroom sets from Ashley’s a year ago and was excited to make another purchase from them again! This time around it was the starmore bookcase. I was told that the bookcase I purchased would be assembled upon delivery, which was perfect since It would have to go up to my 2nd floor. Before leaving I even asked AGAIN about set up, knowing how my stairs are made. After coming back to Ashely’s the following night to ensure my measurements were correct, and calling to confirm my 4 hour window... I ended up with no bookcase!! Why? Because the bookcase came assembled from the warehouse. It couldn’t fit up the turn (the bookcase is 76” tall and 58” wide). The costumer care rep said that I didn’t indicate for their notes that I needed it assembled, however this contradicts the conversation I had with the sales rep (Ms. A.R) two nights prior. But what stairs in a townhouse would a bookcase that size fit appropriately up fully built anyway? What’s more frustrating is that my dining and bedroom sets were BOTH put together in my house!! The customer care rep hung uo the phone once I mentioned contacting the BBB. It’s a shame, because I actually like the company.
Ashley customer service was awesome.
Rich L. was the best! He really took the time to help us figure out which couch would work best for our needs and to give us the best price! We were very happy with the service he provided!
Extremely helpful. Purchased a beautiful living room set for a fair price. Be back in a couple years to update my dining room!
Ron was amazing and helped me get in and out with everything i needed! Thank you to Ron and the woman behind the desk for a smooth transaction!
Sean was AMAZING!!!
Great experience. Richard Ludwick was professional and helpful. He understood our needs and made sure we got a great deal.
Shopped around for about an hour seen a few pieces I liked but they were on back order. Finally found a piece that I liked and was supposed to be delivered 7 days after my purchase. Well 6 days went by and I haven’t heard anything so I called the store to get some answers. They tell me it won’t be back in stock for over a month... didn’t call to let me know, didn’t apologize when I called. just took my $600+ and that was it. Since I paid cash I have to wait for a check. It’s now been over 3 weeks and I’ve called about 5 times to see we’re my money is. They give me the run around every time. Absolutely disrespectful to tie up $600 of someone’s hard earned money and still after 5 calls not even a simple apology. So I went to raymour where the salesperson wasn’t speeding around like the one at ashleys was. And we found a nicer piece that was delivered and set up 6 days after purchase. Go to raymour or bobs.
Great selection and service!
UPDATE: The store employees and management have been great throughout this situation. It took complaints to BBB in order to persuade the parent company to stand by their warranty. We were able to come to an agreement to resolve the faulty table. So I am happy with my shopping experience at the store and with the store personnel...but I advise if you purchase the warranty you will most likely have issues trying to put claim in. BUYER BEWARE - TERRIBLE QUALITY & WORTHLESS WARRANTY! I purchased a Dining Room set from the store in October, 2017. During this transaction, I was persuaded to purchase a 5 year WORRY FREE warranty. Recently I noticed the table top is warping in areas near the seams. I contacted Crest Furniture at the warranty number and explained the issue. Before even seeing pictures they advised me that this is not covered under the warranty. I then sent the requested pictures and they again contacted me to say this is not covered under the warranty. I spoke to the store manager as well, who said he agreed with me that this should be covered...but he too was unable to obtain warranty coverage. My 'WORRY FREE' warranty packet states that Wood furniture is covered for "Separation of Seams & Joints" as well as "Chipping, Cracking, WARPING, or Lifting of Veneers." My issue clearly falls into these categories as the wood has Chipped, Warped, & Lifted at the seams. I was even cut by a splinter when I ran my finger across the warped area while checking out the damage. Corporate states that this is 'bubbling' due to moisture (I believe their use of the term 'bubbling' is synonymous with the term 'warping'). I also find it outrageous that they now say that you cannot get the table wet. It is a dining room table where people eat and drink. Ashley Furniture clearly sells substandard products, and fraudulently sells worthless warranties to unsuspecting customers. This claim is backed on a recorded line where corporate employee Phil stated "you know where furniture is made these days,'' clearly indicating they are knowingly selling substandard furniture. I was defrauded by this company who took my money for worthless furniture and a worthless warranty.
The only place that my boyfriend and I will buy furniture. Compared to other places we’ve always been happy with the quality & hospitality of the staff!
I wish i could give this less than 1 star. We wont be shopping there again. We purchased outside furniture (our very first purchase at an ashley), and purchased the insurance plan. Unfortunately, after a couple of weeks with the furniture, there was a bad storm, and out table was damaged beyond repair. The insurance plan specifically covers wind damage... but good luck trying to get a claim filled. Ashley claims they dont get involved, and the insurance company kept pushing us back to Ashley. After weeks of trying to get this resolved (by weeks i mean months...and the requirement of us to keep pushing), the insurance company said we needed to work with the store to get a replacement, after no replies, we went in person to the store and they said they didnt have it despite it being on their website... their reason was because Ashley is like a "chik-fil-et" where they are independent stores... i explained that chick-fil-et doesn't sell thousands of dollar furniture... we finally got the table replaced, but that experience was enough to say never again...... oh, and the icing on the cake... when they delivered the new furniture, they broke my patio umbrella stand. The delivery guy responded to this with just a shrug of his shoulders... required me chasing them down to refund me (which they did).
The service was great and their price was right
Rich T was very helpful. Helped me pick out furniture and was very friendly and patient. Thoroughly explained the protection plan and gave recommendations for the pieces I was looking for. I’ve been back to this location a few times due to a recent move and have had a great experience each time.
Richard T was my sale-rep. He was very formal and forthcoming with product and product information, I also received excellent customer service from him, and he was patient with me. Patients is one of the things I value in customer service because one need to explore the best and all options to the one that’s is a suitable fit for the condition. “Speaking for the moment”.
Our salesperson, Alexander Coraci, was very helpful and patient helping us pick out the best dining set for us. In addition, Karen (?), who took our credit information, helped us retrieve money from a previous purchase because we did not put in a claim for any damages on furniture purchased about 10 years ago.
Dennis was great. Gave us plenty of time to look around. Very patient with us as we changed our minds several times. Will definitely buy from Dennis again.
Mary from the Ashley Furniture store was simply Amazing 😉She was low pressure with helping me select the perfect dining room set for my home! Mary shared various options and selections that fit my budget and of course the durability that would fit my family and size. I have shopped at various stores ranging from smaller “Mom and Pop” stores to larger store chains and the customer service I received from “Ms Mary” was superb. When looking for a full experience don’t hesitate to visit Ashley Furniture in Turnersville, NJ and ask for Mary. You won’t be disappointed!
Everyone was polite and helpful. Mark F. took the time to tell me about the furniture I was interested in, delivery, and today's sale a couple weeks earlier, so my purchase today was quick and easy.
Very nice sales people Nice furniture! Recommend
I recommend you stay clear from this store, and this company. The employees lie just to get a quick buck out of you. When we purchased our kitchen table 4 years ago we were told we would recieve a visa gift card if we did not use the warranty. That was a lie. We bought our couch their and were told everything is covered under warranty. Not even 6 months after having it, the couch starts to fray. We call and they send someone out to fix it. After they leave we found a spot they missed so we reached out again. They said we would get a call back but never did. We called again and the women told us that, that isnt covered under warranty. 1. Why would you not say that when you had someone come out before? B. Why were we told warranty covers everything? Shoppers, save your time, energy, and money on a company who actually cares, and will be honest with you
Love the set I purchased have always been happy with everything purchased here thankyou
We have furnished multiple rooms in house with Ashley furniture & are extremely happy. The quality is excellent & the prices are great! We went in today to purchase a double bed mattress & box spring from our son. The salesman Mark greeted us politely, asked what we were shopping for & showed us some product. The purchase was quick & easy. We maybe spent 30 min from the time we walked in to we left. Our place to good for all our furniture needs.
Sales people were nice. Couch was nice. Back end (delivery, customer service) has been awful. I'd like to be done with the company and return my furniture, but they only offer store credit. Be careful when purchasing. Once they have your money, they could care less about you.
Needed a sleeper sofa and the space was limited (82.5 inches). Alexander was knowledgeable and helped us find exactly what we were looking for. Quick and easy process, the item is in stock and will be delivered in 2 days. We are very pleased 😀👍
Great prices. Huge selection and nice quality. I was happy with the service too. Helpful but not pushy. I will absolutely go again!
2 stars because this is second time in 1 month our furniture has taken longer than we were told to come in. Both times they said it would be in on a specific day the piece of furniture would arrive at the their warehouse and that they would call that day to schedule delivery. The first time we called 2 days after not hearing from them and they said it wasn’t in yet. Then when they called to schedule a delivery date they said they would call the night before to give us a 4 hour window. We never received that call. On the delivery day we got a call saying they were 30 minutes away. Luckily we were home but this was very inconvenient. We gave them one more chance, now it’s 5 days past the day we were told it would arrive to the warehouse and it’s still not in and we are unable to schedule delivery. We just bought a house and still need more furniture. Ashley will not get our business again strictly because waiting and not knowing is a major inconvenience. What is the point of saying a specific day it will be in the warehouse if it won’t actually be there??? Update: just found my dresser won’t be in until next Monday. 11 days after the day we were told it would be in. 17 days from the day it was purchased. 🤬🤬🤬🤬🤬
Sara was a pleasure to speak with, excellent customer service! Will definitely return to her for future purchases
Sara helped me with the purchase of a bedroom set for my daughter she was awesome
We had a wonderful experience here today purchasing a couch all thanks to Mary and her amazing service. We got exactly what we wanted and didn’t go over our budget. Highly recommend the store and working with Mary if you have the chance. We will definitely be back.
Ada was great super friendly and knowledgeable. Great customer service she went above and beyond for me.
Sarah was amazing I highly recommend anyone to ask for her while making a purchase. She was down to earth and made the process smooth and easy. I can't wait to get my dining room set delivered! Thanks Sarah!!
Kelly was absolutely fantastic! We are so happy with our experience with her and the rest of the team.
Ada was very professional and offered very good advice when purchasing a bedroom and living set. She was a pleasure to work with.
Very professional sales man when my husband and I walked in Ashley he was very helpful and knowledgeable about the furniture
Margret was our sales rep.. best ever! She took care of us and got us in and out fast!!! Best price and service
I had the good fortune to work with Dennis who was absolutely amazing. He was patient, knowledgeable, and caring about helping me to find exactly what I was looking for and needed. His service, along with that of the other associates and general manager in the store, was amazing and has caused me to make Ashley my furniture store of choice from here on out. Their financing plan is out of this world and is allowing me to get what I’m in need of without putting me in a complete financial hole. Their service, quality of furniture and concern for the customers stands second to none!!! Thank you Dennis for such a pleasurable experience.
Mark at the Ashley HomeStore is the best! He is so knowledgeable and was very helpful and patient with us as we were deciding how to furnish our new home. He gave us his honest opinions which my husband and me appreciated. Also Karen (in financing I believe) was super helpful as well. We will always buy from Ashley. Great prices, well-made furniture and home furnishings and great staff. Thank you!
Rich T. Is great. Very helpful and knowledgable about the furniture. Everything we have purchased has been great quality and we this furniture will be the same.
Excellent service
The sales person Fran was wonderful to deal with. We have purchased here in the past and everything went smoothly.
Great salesperson - Great service - Ask for Alex
The salesman, Rich, in the Turnersville Store was everything a salesperson who is a natural should be. I sold furniture for many years, mostly higher end, but mid road like most of Ashley sells as well. Rich knew his stuff . I was sorta testing his knowledge on frames, spring systems etc in upholstered and saw if he would like and say "SOLID WOOD' Regarding case goods. He did not lie. He respected that I knew my stuff and treated me respectfully, but in a comfy fashion as well. You Ashley should feel lucky to have him as he could make money in commissioned sales anywhere. One thing though, a saleswoman named Alma, I think, laughed in my friends face as he walked by. He is an Interesting stylish older gentleman who informed me of what she did. It's a good thing for all involved its not 20 yrs ago. As I wanted to get in so.e very loud choice words in her ugly face and heart. Also, Leslie who was helpful on the phone. Last but by no means least, KUDOS to Rigoberto Franco and Raimondo as the last face to face contact with Ashley, they represented Ashley with class and hard work and were careful not to damage. Liked those two young men and tipped them with a 20 for a sofa , 2 accent chairs a rug . Other pieces were not on yet. So overall, 9 out of 10 would a been a 10 if Alma I think didnt disrespect us and save the fact that I dont think I would like jail, I controlled myself. I called to tell but someone pretended to be the manager and He did a poor job of it as I was to receive a call from a higher up, never did. Thanks Rich, Franco and Raimondo and Leslie and Jeannie. Leslie Riedel.
Margaret was great and super helpful
Rich was great-- in and out in less than an hour!
James was very helpful but left me alone to wander around the store at my own pace.
There is no store at this location... please update your locations
Our sales rep Kelly M was great, knew exactly where everything we were looking for was located. She helped me find the exact couch I had searched online and made sure that I was getting the best price for it. She even went so far as to give me tips on how to keep the sofa clean because we both have short-hair dogs. I always get my furniture from this Ashley Home Store and I haven’t been disappointed yet. Great place to get a great deal on good quality furniture.
Richard did an awesome job helping us pick out our bedroom set and living room set. He made our experience very simple and easy.
Very nice furniture but let people shop. If we want help, we will ask
Margaret was a great and helpful salesperson. Very personable and easy to talk to. This furniture buying process was easy and great.
Went to get a new bed for my granddaughter. Our sales man was very helpful and nice. He help us with the paper work and delivery . I have bought furniture at Ashley's before and have never been disappointed with any items I bought. Will be back again.
Richard T was very helpful and patient during my visit to the store. I was very indecisive and he was willing to bring me back the next day in order for me to get the best deal going on. The process was very smooth and I am excited to receive my new sofa recliner!
We were very excited to have Mary help us find the perfect piece of furniture for our home. She was personable, polite and knowledgeable. My fiancé and I will definitely be returning customers.
Great service and selection
I hate furniture shopping, but I loved my experience with this company. They were respectful of my time and honored my budget. Mary had awesome customer service. She listened and helped me to find exactly what I was looking for...she truly changed my entire furniture buying experience:-)
Michael was very helpful and had patience with my elderly parents 👍
Margaret was extremely nice and helpful !!! She made our shopping experience fun and easy. We’ll be back because of her !
Bought a couch from Ashley furniture tonight and we literally wouldn’t have if it weren’t for Margaret! She was a pleasure to work with & was very funny & realistic during our process .... considering I didn’t make it the easiest! Thanks MARGARET ;)
Mary Bly was a very friendly and attentive worker who answered all our questions, very patient, and was a pleasure to work with.
The salesmen was very nice!
Our sales person Richard was extremely helpful and made our purchase smooth and painless! I would highly recommend if you go to the Ashley Furniture in Washington township make sure you ask for Richard! My experience was a 10/10!
Rich, the man who helped me was very welcoming and pleasant. They had a wide selection and a huge store and u got my bedroom set at a great price
My wife and I purchased a bed over a year ago and it has fallen through 3 times (I weigh 170 pounds and my wife 120) - We've had to sleep on the floor for over a month total. Customer service has been rude, unhelpful and will not return my calls. They stated "I should be thankful they are repairing the bed at no charge." Very disappointed - We've purchased a lot of furniture from Ashley and we will NOT be back!
Couldn't ask for nicer people everybody was very courteous and very friendly will definitely use you again
Had a great experience at this store. Our sale associate Mr Bob was very helpful with helping us out with finding out prices. He took the time out to explain the finally bill to us. We will definitely come back
Very pleasant, Ashley was very helpful, nice personality.
Not too much to choose from and very over priced
BUY YOUR FURNITURE HERE- YOU WON'T BE DISAPPOINTED. We had the pleasure of working with Dylan, and he was A++++ from start to finish. Delivery was so quick, on time,and efficient. Dylan made sure everything was perfect, and even called us to provide updates. We had all of our furniture (king tempurpedic bed, sectional couch, pull out couch and chair w/ ottoman) selected, ordered & delivered within 6 days. Can't say enough positive things about our experience with the Deptford Ashley Furniture Store. Top notch service from start to finish, which is rare in today's world!
This was by far my worst experience at any furniture store. Ever. Actually, it’s my worst consumer experience ever. The prices in store were marked up excessively to make sale prices seem great. Regular prices at Ashley’s online page were less than these “awesome” sale prices. When confronted with proof of this, the manager was rude and wanted to debate the difference between the online store and independently owned stores. I understand there is a difference, but when sale prices are still over $100-$300 different, something is wrong. The manager and salesman were shady, deceitful and downright rude. Shopper beware- buy elsewhere!
Horrible experience with salesman Rich. Really surprised too as he came recommended. I was a cash buyer and purchased a $2,000 sectional with table within 20 minutes of his time.I was sent the wrong sectional (the wrong direction) and when requested they swap it out, was told by Rich I had to absorb the $95 delivery charge. When I said no way, he got very loud exclaiming he’s been in the bisiness 25 years and hung up on me. His manager Manny was not much better and was completely insensitive to my plight saying I signed off on it that way. When I asked to see the diagram I signed they said they emailed it, but I never got it. Never buying anything there again. Horrible customer service and greedy salespeople mentality. If you buy they’re very very nice but if you have a problem or a return, BEWARE!!!
Excellent salesperson, we went back to see her the second day because she was so good and made an impression on us. I wasn't feeling well so I had to leave oh, I visited the Ashley website to see if I could find her profile but you don't have the profiles of the employees there. So we went back on Sunday and we bought a beautiful sofa and loveseat
I prefer to shop at Ashley Furniture because I always get great customer service, ( no bs ), great quality products and always get my merchandise when they state I'll receive it. I've never been let down shopping here.
Very pleasant...not intrusive. Answered all questions. RENAE was great! Showed me where to look for what I was interested in!
We had Fran assisting us. She was amazing! Great customer service. Very helpful. We are very excited for our new furniture!
I had a great experience at Ashley. I had never shopped here before, and found there was a great assortment of furniture - lots to choose from! I really loved my salesman, he really tried to help me to find the right furniture and stay within my budget. He was very patient and really had a warm, friendly personality. That’s important to me. I really dislike pushy salespeople that don’t care about you or what you need.
Great place for wonderful furniture...but for me all to big.
Went to Ashley because my mom saw a dining set she like online. It was one of their products. Called the local store for us and spoke with Rich L(I hope I got that right). He went over everything with us and answered all of our questions. Went in the next time he was working to look at it in person(I am a sensory shopper) and finish the process. The atmosphere in the store was very friendly not like some other furniture stores where they seem like don't care that you're there. Thank you Ashley for not making furniture buying a chore!
Richard T. Was such a great help to us. He helped us find the best option for an outdoor furniture set and was able to price match for us too. My husband and I hadn't planned on buying furniture originally, and had a hiccup, but Manny was able to help us out to make our purchase final. We will definitely be back here to shop again with Richard T.
Richard T. was wonderful. His patience, understanding and length of time he spent helping us (almost 2hrs) make a decision that we would be happy with is a quality you rarely see anymore. I will definitely reach out for Rich on my next purchase.
Went to buy a dining room set. The guy was very nice and helped without stalking. Even price matched my set with online pricing. Highly recommended
My husband and I stopped in Ashley furniture on a Saturday night looking for living room furniture. We were greeted as we walked in and approached by a salesman named Richard Ludwick. He was so friendly and helpful. We had somewhere to go so we found out his hours and went back the next day. Richard was so helpful and friendly. We were indecisive about what we wanted. We then decided to get a bedroom set as well as a living room set. We are so excited and can’t wait for our new beautiful furniture sets!
Richard L was my sales rep. I so happen to call early in the week to check and see if my item was in stock. He helped me over the phone told me when I come in just ask for him and he will get me what I need. From the second we came across each other, Richard gave great energy. He has great customer service and is a great asset to the company. I would like to tell Richard that I am grateful for his service and keep up the good work.
People were friendly; furniture seems good, but will have more to say after delivery and setup. Good experience.
They’re always curvies and helpful❤️
Great salesperson Julie went out of her way to answer our questions an didn’t pressure or loom over us as we shopped
Rich was such a. Great guy he helped us to furnish our new home ! I will always go to him when i come back for more items
Pleasant and informative
Mark really helped my husband and I. Hes a great salesman. He did an excellent job and was very patient with me.
Very friendly and professional staff
Our experience was great while shopping. No high pressure salesman. Richard T. was our salesman and left us to explore for quite a while. Checked many prices for us and answered many questions. He was patient while we and compared prices and while we looked for coffee end tables. It was a great experience.
From start to finish this transaction was just awful. I was blatenly lied to by the saleswoman about WHEN my couch would be in stock and when my couch was finally delivered it was damaged! The saleswoman continually called me while I was at work even when I told her I was in a meeting. My couch is beautiful and the warehouse is sending out a replacement part for the damaged area-so they fet 2 stars instead of 1. The warehouse gave me a whopping $100 credit (on an almost $2000 purchase)...I will NOT be a repeat customer.
Our sales rep Mike in Turnersville was awesome! We showed up at 8pm, an hour before they closed, and Mike helped us find what we wanted and check out very efficiently. It was clear he was a professional and was very quick navigating their inventory system which seemed complicated. Delivery dates were moved up to fit our quick move in schedule which we loved!
Salesman was very knowledgeable, assisted in getting me the best price. All employees were pleasant and helpful.
Rich our sales consultant from Ashley’s Homestore was extremely kind, patient and accommodating. The furniture is great quality and prices are reasonable and they have several payment options to make it feasible for your budget.
Sean in Turnersville is an awesome salesman! He is patient and shows you all of your options without being asked. I went to the store for more furniture and sought him out. Going back for more things and I am looking forward to working with Sean again.
The purchase of the bedroom set went smooth. The furniture arrived faster than my salesman expected. After that it went down hill. Furniture arrived in the time window but was missing a few prices needed for my bed frame. The gentleman on site called for service and the lady on the line was rude and didn't have a care in the world that me and my pregnant wife weren't going to have anywhere to sleep that night. I made multiple phone calls and they finally agreed to bringing me the missing pieces the next day. Acting like they're doing me favor by coming the next day. Then received a call saying they couldn't come the next day. I tried calling my salesman.....no response till this day. I had to get upset and threaten to return my product before they would agree to coming out the next day. Would not buy from Ashleys again!
By far the worst place to shop for furniture! Have been waiting for over a month for a couch and table that we spent over $1600. The table was set to be delivered tomorrow. Got a call today and they said the table was damaged. The couch was not coming in for another couple of weeks so we had to go all the way back full refund for that. Now we have to go all the way back and get a refund for the table. Offered us nothing for this horrible experience. We placed our order on Feb 6 with the estimated delievry of Feb 17 and now it is March 11 with no couch and table from this place. Don’t waste your time!
Stopped in Ashley looking for a living room set. We had been to over 10 different furniture stores in the last few weeks and could not find anything that was comfortable for me that my wife also liked the style. Our salesman Bob greeted us told us the store layout and about a 10% off sale with free delivery and then left us to look around on our own without following us around, which we appreciated. When we found something we both liked Bob was right there and checked to make sure it was in stock. It was and he scheduled our delivery for this coming Saturday. One quick note the delivery was still free even though they are delivering to our shore place in Wildwood a nice bonus Another furniture store said they had free delivery when we purchased our bedroom set and then charged a surcharge to deliver to the shore. So far we have had a great experience. We especially enjoyed working with Bob. He was very knowledgeable and helpful. We are hoping that our delivery goes smooth on Saturday. By the way the prices are also fair at Ashley they did not seem to have higher prices to cover the free delivery special.
Alex was an excellent salesman, knowledgeable and helpful without being pushy. We were happy with the quality and price. The delivery men were timely, polite and careful when bringing in the furniture.
Andy helped me, needed something that could fit through an extremely small door.
This is my first purchase from Ashley’s. Mary was wonderful. She helped me match a chair with my current table. She was friendly, but not pushy. She was knowledgeable about the items and had a great eye for color. Mary is an asset to Ashley’s furniture store. She has a great personality and is easy to talk to as well as being a great listener who understood my needs
Very good service, friendly salesman Overall GREAT EXPERIENCE!! THANKS SO MUCH!!!!
Great experience there. Ask for Fran Buffington. She was great to work with. They have beautiful items and good prices. I went in for a kitchen set and ended up buy 3 other rooms of furniture
My experience working with Bob and Ada was nothing short of amazing and fun. The two of them were very attentive & knowledgeable about their products, policies, warranties, and deliveries. They were also patient & pleasant & such a joy to work with. I loved their prices, attitudes, & level of professionalism. I will definitely shop there again!
Very friendly, easy no pressure shopping experience.
I really enjoyed shopping at Ashley's in Turnersville, NJ. Sean the Rep was beyond informative and helpful. I had went to the Ashley's in CherryHill, NJ and they were cold and rude. So when I decided to try another Ashley's I was skeptical. Walking in they were warm and inviting, yet didn't hound me. Even when I left to check out another store I was set on Ashley's because great customer service is more important when I'm giving my money towards a sale as well as the quality of furniture. I would recommend Turnersville NJ Ashley's to everyone because they value their customer from beginning to end!
Was looking for a sofa chase combo I've been here many times. Bob was great took care of me was very helpful. I've never had an issue with anything I've ever bought here.
Mark was a great help. Answered our questions without hovering and was a great help in finding just what we were looking for. Thanks!
Rich was very professional and are experience was great at Ashley home store
Mark was extra helpful and informative. Great people working their.
Great selection.
I'm shocked at how easy my experience was. I had been to 2 other furniture stores today, with Ashley HomeStore being the last. I walked in and avoided Mark, who was very nice, but I assumed would be super pushy because let's be real, furniture stores can be aggressive. I am not ashamed to admit I was so wrong. Mark introduced himself the best way he could as I was clearly walking away. He settled on just getting my first name and letting me wander the store. I got about halfway through when I had some serious questions but was too proud to ask. Luckily, Mark was heading my way to check on me. Long story short, he showed me the couch and ottoman that I ended up purchasing, gave me options on configuration, walked me through some rugs, and then showed me a mattress that I also needed. Mark made my shopping experience painless and easy- plus the sale and the 0% financing was pretty cool too. I'll be back- and I recommend that anyone else shopping for furniture do the same. Too often do we focus on the negative and not compliment the job well done. In this case, it was a job that exceeded my expectations. Looking forward to getting my new furniture and to shopping for more in the future.
The associate was able to match online prices and helped us find a mattress for our sons bed. Overall felt like we got a good deal and found exactly what we were looking for.
Very informative and very professional.
Thomas was extremely helpful and friendly. My fiancé and I went in looking for a couch and loveseat and left with exactly what we wanted. He was very informative and didn’t have a “pushy” sales vibe. He was so flexible when I changed my mind SEVERAL times even after he ran the numbers. It was overall, a very smooth and easy experience. We will definitely come back in the future.
Thomas was a great sales rep. Even let us rearrange some pieces of furniture so we could make sure we liked the way they all looked together. Overall the store was well organized and none of the staff was overbearing or pushy. A quick and easy experience.
Great staff and sales...thanks Mark for all your help!
The salesperson Richard T. is always professional and courteous. They make sure you are well taken care of and Happy when you leave! Beautiful quality furniture!
I was greeted by Thomas who recgnized instantly for a few months ago. Very friendly and knowledgeable and no sale pressure or upsell pressure. Overall a great experience, I wishes prices were a bit more flexible but still not bad.
Rich T. was super helpful and knowledgeable! Love the selection and the service. Thanks!
Well informed and simple
Working with Rich Ludwick at the Turnersville store was a great experience. He was very knowledgeable and compassionate.
Mark was very helpful and not pushy at all. We were able to walk around and try different sofas as well as move tables around to see what looked nice. We are very pleased.
I was looking into replacing an electric reclining loveseat and found 2 theater chairs that are perfect for my TV Room. My Salesperson Fran was very helpful and accommodating. I’m glad I went there!
I have slowly been redoing my house and at each phase I visit Ashley Furniture and deal with Mike Ross. What a class act. Great to deal with. Not pushy. Remembers everything from past visits. Everything delivered on time and undamaged. Visit Ashely and ask for Mike. You won’t be sorry.
I had a wonderful salesman named Mike. Mike was very patient and helpful when I was trying to make up my mind. Love Ashley furniture
Rich T was helpful and friendly. He was willing to work with us and very knowledgeable answering any questions we had.Very happy with our experience at Ashley.
Are salesperson Ada was very knowledgeable very professional and we're very pleased with the way she treated us we purchased some furniture there and we're very happy we will come again and recommend other people to come and see her
I came in today ready to purchase a couch for our bedroom, a dresser for my kids room and a curio cabinet. I found an item on clearance and the sales lady was insistent on that I could not use my Ashley Furniture card and she called someone back a manager I believe to tell me that I could not use my card. Mean while I have spent close to $10,000 at Ashley Furniture in The Last 5 Years. The manager told me that I could use my card and they gave me a good deal. She was also insisted upon how much money was remaining on my Ashley Furniture card as revolving credit. All I wanted to do was to go in and make three purchases and leave out and the ordeal just turn me away. I walked out with the items because it was what I really wanted. I have not had the best sales people at this location but I have had excellent sales people at the Cherry Hill location. I only go to the store to go in and purchase an item and get out. The last time I went into the store to purchase an item they delivered the wrong item to my house and told me that it was the correct item I had to literally how the item back to the store to prove to them with the item number that they had delivered the wrong product. The manager on duty was excellent but the sales person was not good.
I’m a return costumer to this Ashley store. The people are always friendly and outgoing. Tom Mitchell was our salesman and he was treated us wonderfully. Very helpful and tentative to our furniture needs.
Quick and easy
Just bought a table at Ashley from Richard! Thank you for your help! Very satisfied!
I purchased a sofa, loveseat, and ottoman from Jim. He greeted me at the door and was friendly, informative, and not pushy at all. I was very pleased with the service I received and would go back again!
it was an amazing experience
Our sales guy was very helpful and friendly!
Great quality and price. Rich T. Was fantastic!
The entire process was easy and no pressure.
Tom was very Knowledgable about the bed furniture that I purchased. He was also able to inform me of the various financing options available. Overall, a very nice, stress free experience.
Thomas made the shopping experience simple
Tom was very helpful showing me the different products I needed for the size space I was working with and we ended finding something that worked out perfect. Tom made checking out a breeze as well and it was all setup for delivered to the house within 3 days.
This is a great place to get furniture in the Blackwood /Turnersville/Washington township area. The staff is very accommodating, friendly, and not over baring. I've bought many pieces of furniture here and the quality is great. I'd recommend coming here for your home needs. Mark, our sales rep, was very knowledgeable and helped out find a perfect furniture set for us.
Thomas was very helpful, very knowledgeable and a great sales experience.....we had fun!!!
Been using this store for our furniture for years. Always professional and wonderful sales people with great deals on quality Goods
Delivered the wrong mattress.
One item on sale was not available when we tried to order. Bedroom set - The bed rails are not available for undetermined amount of time. Kitchen table - backordered for 30 days. Very frustrating that items on sale are not available.
Thomas was very nice and professional. He spent a lot of time with us and was knowledgeable. We had great service with him and are very happy with our experience!!
Ordered furniture, cant really say as I haven't received it yet
I was surprised at The Limited choices in the recliners color.
Bob, our salesman, was great. Large selection, great prices. No complaints. Thank you!!
Great experience! Fran was very informative about the sectional and arranged for delivery in two days!
Bought 2 nightstands. We were supposed to have them within 2 weeks. They were finally delivered 4 1/2 weeks later. They will give you a new excuse every time you call. Plenty of other furniture stores out there. Check them out.
Ashley’s furniture in Turnersville, NJ was awesome. Very welcoming and allowing you to roam at your own pace. No aggressive sales associates whatsoever!!!! Received professional and knowledgeable information and very friendly. My rep even helped determine what furniture was able to fit in my home and match my color theme within minutes! Thank you Ashley’s in Turnersville, NJ! Can’t love ya enough!
Fran is the only sales associate in the United States that wasn’t standing on top of us while we browsed. She gave us space and time to make a decision or two with out 50 questions and pressure like every other sales associate. Thanks to her we spent $4000 this morning.
Many of the white male workers ignored my wife and I because we weren't dressed that nicely I guess. But Nisha didn't care and was helpful and answered all our questions and she will get all of our business from now on. And to the guys who ignored us great job ignoring two Doctors looking to shop on their day off
My experience was awesome as usual!! Everything that was in the ad was available. Bob was awesome as usual!!!
Bob at the Turnersville NJ store was patient and worked with my budget to get me exactly what I wanted and could afford.
I like the products my sales person was good, but their delivery scheduling process is terrible. Always have to wait for items for 5 to 7 days minimum.... I was in the store on Sunday and was given a delivery date of Wednesday( very happy because I wasn't going to wait)..well it was too good to be true, I received a call today telling me the truck was not in and they want to move my schedule to Sunday. This is the main reason we don't shop here. Probably will go with another furniture company of they can't deliver Wednesday.
Good selection and quality. Reasonable pricing and great sale Mary was great! Found exactly what we needed, no pressure. She was very helpful!
Our salesman is awesome he’s helpful and knowledgeable and the beautiful furniture selection will Definitely comeback!!
Second Ashley purchase in 6 months. Same salesman Andy remembered us right away and treated us extremely fair again. He is definitely an asset to your company. I highly recommend Andy to my friends, family and future customers. Awesome personality and great to deal with he knows his stuff.
Shawn was very kind and helpful. If you want great customer service ask for Shawn.
Bob was amazing. He was very personable and asked questions to help us find what suited our family’s needs.
I purchased a kitchen set from your Washingtownship location. My sales associate Richard T made my transaction seamless and very easy. I am a very satisfied customer due to Richard's excellent customer service skills.
Nisha and Pat are excellent. Thank you for making our experience great. =)
Bob, was very helpful, and listened to what I wanted to see.
Nisha was so helpful. She explained everything wonderfully and reviewed the details and pricing several times for accuracy. The visit was quick and painless.
It’s hard being a first time home buyer and not knowing exactly what to get. I didn’t feel like I was being watched or followed while I was looking for a couch for my new house. I had an overall good experience and would recommend this store.
Bob the salesman was excellent. He was knowledgeable about the merchandise and was very kind and patient. Great shopping experience!
The salesman, Andy, was very knowledgeable about the products, location, and style. I was unsure of what I wanted, he took his time and exhibited an extreme amount of patience with me. After all was said and done I chose something that will be a great fit for me and my family.... Thank you Andy and the staff a
Fran Buffington was very informative salesperson. Very nice.
Michael was extremely helpful and professional in helping us to choose a sleeper sofa. Even saved us more money by applying some old credits that we had forgotten about.
Fran was very helpful. Great sales person
Always great service! Ask for Mike R. He has worked there for along time and is extremley helpful.
Fran was great. We never felt pressured and Fran was able to answer all questions and was very knowledgeable. We will come back! Great customer experience.
Very Good Experience
Went in to buy a mattress ended up buying a dining room table too
Andy was incredibly helpful and knowledgeable, yet not pushy or imposing like some sales associates can be. Great experience
Sean helped us a lot, he was very knowledgable and we appreciated his help.We were very happy with what we purchased.
I worked with both Andy and Bob at the Turnersville store and they were both friendly, knowledgeable and efficient. They made the whole experience easy and I’ll definitely be going back to see them again next time I need anything.
Pleasant experience! Sean was knowledgeable and very helpful in choosing a bed that suited my needs!
Love this store & Ms Mary is the best sales women ever! So very knowledgeable, easy to approach & most kind!!
The lady named Mary, who helped us at Ashley Home Store , went above and beyond in helping us! She was sooo friendly that it felt like she was family! Many thanks to Mary for all her help!
Richard T was my sales guy. He helped me find the perfect mattress that was well within my budget. He was very knowledgeable, kind, and patient. If you are looking for a great deal on a mattress and a salesman that isn't going to pressure you then I highly reccomend going in and asking for Richard T.
Great furniture at great prices! My salesman, Rich L. was the best! No high pressure sales pitch, just a hard working guy who wants you to be happy with what you are getting. And he's very knowledgeable about everything in the store and all possible options.Will always return when I need more. Ask for Rich L!
It was easy !! Sales were good !! Went for dresser ... Bought bed frame to match and a couch !!
Our salesman was great and very knowledgeable. He answered all of our questions and did not pressure us into anything. He also made us laugh and feel very comfortable. It was a great experience. Thank you!!
Found 4 accent chairs on line. When we went to the store they had the chair for more money. Pat Dunleavy the sales associate gave us the internet price and free shipping. Yes I was very pleased with this experience.
Bob N was an amazing sales person. He took the time to answer all of my questions and was very personable.
Your store had a great selection to choose from and Pat was a nice and informative salesman.
Great customer service. Rich Trifiletti was helpful but not overbearing...great experience and walked out with exactly what we needed in less than 35 minutes.
The sales representative is very nice and knowledgeable. I love the desk and chair set . The price was good. The quality was even better.
Go see Devon at Ashley furniture in Turnersville! Great guy, no pressure and a Veteran!
Devon at Turnersville went way beyond for me on getting my end table that went off factory market. Devon is the guy to see!!
Rich T was great to work with! He went above and beyond and helped me find the perfect furniture! I chose Ashely not just because of the furniture but because of the excellent service provided by Rich! I will definitely use Ashley for my future furniture needs!
Mary was very helpful, i love my furniture.
Friendly but not pushy. They let you shop around without following you.
Was looking for an entertainment center with a fireplace to match my tables and I scored!! Will be going back again, really soon.
Mary was excellent!
Mark was our sales associate and was very professional and attentive to our needs without being pushy. He offered sound suggestions while listening to the needs of our space. We had an excellent experience and will definitely return to the Ashley store in Blackwood.
Mary was the best! She was very knowledgeable and made the whole process quick and easy. She also made sure we were getting the best bang for our buck! I will definitely come back the next time I am in need of a furniture item.
You were very professional. You didn’t stalk us but were always close enough to answer our questions. Your sales ethics was wonderful...something that is 99% lost on other sales people. We very much appriciate how well you treated us. Thank you very much Marie Diamond
Mary was such a huge help! Also very friendly. Will always come back to this location!
Exceptionally friendly and helpful staff, great furniture, and fair prices. Bob was extraordinarily helpful to my wife and I in selecting a sofa for our new home. Will absolutely be back in the future.
Followed me around
Beautiful furniture and helpful salespeople. Mary was the salesperson who helped us she was so in tune with what we wanted and honest too. Offered some great suggestions.
We had visited several furniture stores in search of a family room set. Ashley’s sales practices are refreshing. Michael R. greeted us at the door and pointed us in the direction of their sectionals. He did not follow us around, rather he checked in with us from time to time and answered some questions. Once we decided on a set, Michael was very helpful in explaining the furniture and even helped us pick out a piece to compliment the sectional. I highly recommend Ashley Homestore for your furniture needs!
Great, quick, easy service. Got exactly what we wanted. Devon, was great and the ladies in the finance department were great as well. Would definitely recommend.
Mark is hands down the best of the best.
Excellent service, great experience. Will defintely come back for future purchases!
Great experience overall! Jim is great l, very helpful and not pushy. When I go back, I will definitely ask for Jim. Thank you!
Devon & Nick did a great service. I was very please with the service. Definitely will go to back for more furniture and friendly service.
Very easy, no pressure, Mary was wonderful to work with. We will definitely be going back for other rooms in our home.
The salesman, Devon, was extremely helpful and accommodating. The store workers were not pushy and didn’t jump on us when we walked around. They gave us time and then he answered all of our questions as needed. I would recommend this location and Devon to anyone looking for furniture.
Sales rep was great. I didn't feel the expected pressure of typically high pressure sales. He was patient and easy to work with.. A true pleasure.
Fran helped us with our purchase and she was extremely nice and very helpful. Would definitely ask for her again when making another purchase.
Nice people and knowledgeable. It was a pleasure
Mary was the best salesperson I have ever dealt with. She didn’t smother me or make me feel like I wanted to just leave. She was personable and real.
Mark was very helpful and friendly. He didn't make me feel pressured. He allowed me to look at my own pace.
Rich was awesome! Very polite, respectful, and had us in and out in less than an hour!
Great furniture!!! Better than Raymour! The associates are not vultures! They greet you nicely! Lol
Jim, our sales person, did an excellent job of showing us items that met our measurements. We were purchasing furniture, for our son, who is moving into a second floor apartment, with 2 halls and a narrow turn. Jim was very knowledgeable and professional. He took the time to listen and understand our situation. We purchased a reclining couch and loveseat which break down for delivery!
We do all of our furniture shopping here. Depending on the rep you get, most are friendly few are ignorant. Ask for someone else if that happens. Wish shipping window for delivery didn't take up my whole day too! 4 hour window is too much!
Purchased a power sofa and loveseat after really searching for the perfect set. These are comfortable and look very nice as well. We encountered many salesman in our search but Andy at Ashley furniture in Turnersville was awesome. Not pushy or pretentious, very helpful and found us the best possible price. Highly recommend this product!
We had such great customer service from Andy at the Turnersville location, he was very patient with us selecting our furniture and re-selecting furniture, he was professional and courteous, I highly recommend him to anyone looking to furnish their home. All the people we came across at Ashley from management to sales people to customer service were absolutely wonderful and because of that we will continue to shop their any time we need furniture and home accessories.
All went well and had a fantastic experience excellent customer service and also encouraging to call on company and sales person again !!! I recommend this store to everyone.
Quality Furniture at great prices. Ask for Bob in turnersville store on blackhorse pike.
I’m glad I decided to go to this store. Mr.Rich was very kind with us . He took his time to show and inform us of every detail so we could make a good decision on the recliner we got. Thanks again very friendly and kind on his part Nice dealing with you. I definitely be recommending this store and Mr. Rich.
Was a pleasurable experience made everything fun...he was knowledgeable and gave good advice
Beautiful showroom, free delivery and installation, always running good sales. All employees make the store better then the average place. Awesomene experience.
Excellent customer service!
Great service our salesman was very helpful and not pushy & he was very knowledgable of the products & warranties available
This place is a joke. I spent $3K on furniture and then another $400 on some service plan that covered any “human” caused damages. About 3 minutes after my kitchen table was set up there were scratches all over it. We put in a service order the next business day and we’re told they would be out in 3 days. Heard nothing for a week, tried again, nothing. A few weeks later we called again, they said there’s nothing in the system and put in a ticket. Now we get a call saying they will pick up the table and return it in 10 days. By my estimation, 3 business days is equal to 3 months Ashley time, so 10 business days would be nearly a year. After all these months and time spent on hold and being transferred from department to department and person to person, each just as rude as the last, for nothing I told the service manager I don’t want Ashley touching anything, I just want a refund on the service plan. The last person I spoke to, Lucille, probably the rudest, tells me just simply no. No apologies, no effort, just no. In fact, she tried to blame me for her teams inability to enter the repair ticket twice. So now I have a call into the Regional Manager, Mark. Hopefully he can extend a molecule of effort and get this resolved. Just want people to have a clear understanding of the type of treatment you can expect at this store. Don’t spend your money there, whatever you do.
Don’t get the extended warranty on your furniture! I had them pick up my table for repair March 16th and i won’t be getting my table back until after April 9th!!!! It takes almost a MONTH to fix my table that have just a few scratches on it!
I am rating a 1 star solely on the service department. Warranty specialist are very rude and un professional. Store is neat and clean but means nothing if you don’t stand behind your products.
My wife and I were looking for a new mattress today, we are frequent flyers of the Ashley’s Furniture in Williamstown. As usual we really enjoy shopping at Ashley’s considering 90% of all our furniture is from there. Everyone that works there is always pleasant and very helpful. Special thanks to Sean Klein in the Ashely’s sleep center who was extremely helpful in picking out the correct mattress for us considering this was our first time shopping for a mattress. He was very polite and respectful. His knowledge of the sleep was Amazing. There was not a single once of pressure to buy an expensive model. He was more concerned about what was best for us. Thanks again Sean !!
This was, by far, THE most pleasant and satisfying furniture/bed shopping experience we have ever had!! Mark was friendly, knowledgeable, patient, not at all pushy!! Patience was a major virtue needed as my husband and I were on completely opposite sides of the spectrum trying to find a bed that met both our needs. But alas, success! Highly recommend Ashley furniture, and Mark!
Please I DO NOT RECOMMEND THIS LOCATION! ON 1/28 My mother and I went to this location to purchase a headboard! We were greeted by Richard T and we immediately got down to business about one we saw! He told us that if we could pay for it that day he would give us a great deal! We ended up purchasing it! Today, which is 2 days later we recieved the headboard however it was the wrong one, infact it was the one we told him we hated. We went back to the store and the manager Manny was the one who we spoke to. Manny was completely rude, condescending, accused us of making the mistake and did not do anything to work with us at all! We were all literally in the middle of the sales floor doing this! He went back and forth with us, never apologized and took no accountability for what the employee did. He wanted us to either keep the headboard we hated or get the one we wanted but pay the additional money! I work in retail and when one of our employees quotes the wrong price, we honor it because it wasn't the customers fault. He was combative and the way he treated my mother and I was beyond this world! He did nothing to try and keep our service! In the end we decided to return the headboard and and we are waiting for the money back! We have also contacted the corporate office and the district manager because this will not be let go...If you do decide to go, do not deal with Manny or Richard T. However, one bad apple spoils the bunch and they are getting over on people!
Mike provided me amazing customer service. Great personality !! He made my experience smooth and easy. I will definitely be back for future purchases for my home.
Awesome
Fran was so amazing! She helped us for hours with our original order, and when we had an issue the next day she helped us make the fix. We will definitely come back for more!
Friendly and fast process.
(Irish ) Mike was great ! Thanks
Good experience. Sales woman knew what she was talking about and was able to find the specific couch we were looking at online for the same price.
It's my favorite place to buy furniture!
I have a very nice experience. Mike was informative but gave me space and time. I am very excited too receive my couch this week.
Irish Mike helped us out today. He was so friendly,very helpful and accomedated us to the fullest!! Love this store!! Thank you so much! Kristi and Mike manna
Great experience for Black Friday. Great deals and Irish Mike was a great salesman.
Great furniture, but they don’t tell you the actual truth regarding the protection plan. If anyone is looking to purchase any furniture from Ashley Furniture, DO NOT purchase the protection plan. It is a hoax and they don’t cover what the sales associates tell you it covers. You are basically paying them to get store credit back at the end of your term. I don’t usually post negative things about stores, but I hate the feeling of being cheated out of money. We had a scratch on a wood headboard and I was originally told those things would be covered, but the protection plan representative told me it only covers stains or ink marks. Stains on a wooden headboard... That makes a lot of sense. Had I known that was all it covered, I never would have been talked into purchasing it.
Jess was extremely helpful and professional I would recommend her to my friends and family.
We had a great experience from our salesman Rich. He was extremely helpful in assisting us in picking out all of our furniture. We would highly reccomend going to see rich.
Me and my wife went in, got greeted at the door then started to walk around. The worker Mike came over and asked us a few questions. After we answered he showed us a few things and then we were on our own. I don't like people following me around when I'm shopping Especially salesman. When we were done looking we went over to Mike and explained what we wanted. He helped us in every which way possible. Transaction went fast and we were outta there. Thank u Mike. I was very pleased.
Irish Mike was such a big help. He was there the whole step of the way. Very pleasant and funny guy.
Tried to return a set of lamps given to my daughter as a gift. They were given to my daughter in August, as a housewarming gift for her new apartment, but since they didn't blend in her new apt, we tried to exchange them. There was a long gap between purchase, gifting, and realizing they didn't match, so we knew it would only be an exchange for another set. We also expected to be charged a restocking fee. Only one lamp was ever removed from the box, and after looking at the lamp for about an hour, my daughter realized it wouldn't work in her apartment, so we brought them home with us. The same lamps are still available at the Turnersville store, where they were purchased, but they wouldn't let me exchange them. The manager said they don't ever exchange or take back accessories, period. I called their corporate office and spoke to the manager there, but got the same response. No exceptions. Doesn't matter if they still have the item on the floor, or that the item was a gift. She didn't care that it wasn't never mentioned that accessories are never returned or exchanged. I told her I would never step foot in the store again, if that's what they call customer service. Beware, unless you are absolutely certain the item is the right color, style, etc., or, better yet, go to Macy's, where returns and exchanges are never a problem. We has also picked out a kitchen set that we offered to purchase if they gave us a credit for the 2 lamps. The cost of the lamps were $209 less a 25% restocking fee. Absolutely no way was the answer. The manage at Turnersville store was Matty.
Really happy with the selection. I was looking for something very specific and they had several options! Our sales person Jess was great. Listened and provided suggestion but wasn’t pushy or overbearing. Everyone who helped us made the experience wonderful. Great communication and customer service.
Great store, great furniture, great warranty, great no pressure sales people. Kudos to Jessica Brown she was so professional and knowledgeable....a breath of fresh air, she deserves a raise as well as acknowledgement for being an asset to Ashley Furniture.
Everyone was very friendly and not overbearing. The purchasing and financing procedure was quick and easy. Very happy with my purchase.
I recently can in to purchase a living room set for my new apartment. I was greeted by Mark, he was very friendly and knowledgeable about the promotions going on in the store. He was helpful by discribing the store layout to me so I could quickly shop styles that worked for me. He took the time to give his personal opinion and choices I selected to help me narrow down to what I thought was best for my needs. Thank you Mark, Ashley's is lucky to have you!
Very friendly and helpful! Thank you!
Salespeople very knowledgeable and helpful. The store is very clean and bright. The quality and prices are excellent. This is one satisfied customer.
Ms. Mary was my sales representative...she was pleasant ..patience and answered all of my needed questions..I also will add the front desk staff Ms. Barbara and Ms. Leslie was pleasant as well...I appreciate Ashley Furniture business..
Loved the interaction in store but the couch was missing nails and the mattress was defective. Still waiting for it to be fixed. Furniture looks great but I question the quality.
Mary Bly my associate at Ashley in the Blackwood location has helped in two separate occasions. I purchased a sofa for my daughters apartment and replaced a sofa in my own home. Both times she was very helpful and attentive to my needs. It was an overall very good experience. I would recommend her to my family and friends if they needed to purchase furniture.
Great experience as always, which is why I keep going back when I need furniture. Always feel I’m being taken care of and not advantage of.
Mary Bly was our sales representative at the Blackwood location. She was nothing short of amazing. Mary was very helpful from the moment we walked in the door until we happily made our purchase and left. This was not my first time at this location, but this was my first time with Mary as my sales rep and I will ALWAYS request her assistance moving forward!!!
Ada, our salesperson was terrific! Prices are good as well.
Mike was pleasant and easy going. I was given a great price for the bedroom set I purchased. I would recommend Ashley to others.
Irish Mike was very nice to work with. The store is very nice.
Extremely happy with the sale and service!!! Would definitely recommend my sales rep. Thank you for a smooth transaction
My salesman, Mike Daly, was very nice, thorough and quick. Great experience
Mark was awesome he worked with me and my family and tried to give us the best price in our bedroom set . Thank you Mark for amazing service !
Love this store!
Great experience. Knew what I wanted and our salesman Mike was able to price match. Will be back again
Great job! Love the furniture!
My experience at Ashley's was great. My salesperson was Mike and he was great with helping me out with designing rooms in my home. He was very patient and took the time to make sure I was going to get the very best for my home. I would definitely recommend shopping for your home furnishings here at Ashley's. They really go the extra mile to help you go home Happy! Thank you :-) Roni Williamstown, NJ
We had a fantastic experience with Ashley Furniture, in Blackwood NJ. We had a great salesperson, Mary, who was very friendly and helpful who didn't pressure us, but was available if needed. We bought our first dining room table for our new house. The entire experience went smoothly and after shopping around at other furniture stores, it was definitely the best choice.
Mark was great! He was very personable, made us feel comfortable and pointed us in the right direction.
Excellent salesman answed all concerns. Very easy buying process!!! And best of all no hassle!!!
We were helped right away with friendly and knowledgable assistance.
Mike did a great job. Friendly, answered all of our questions, helped us find the best bed for the best price. We'll be back for our living room and dining room furniture!
Sean was great. He went above and beyond to help us find the perfect furniture.
Very nice staff and they have good variety to chose from!
It was ok
Great customer service! Ashley Homestore price matched a lower price I found from another store online. I will be back for my new living room set!
Great service. Irish Mike was very helpful and patient.
Had a good experience.
Bob was great! The service he provided was exceptional. I didn't feel pressured, Bob was patient but provided much information about the pieces I was interested in. He was excellent in helping me come to a decision. Thank you, Bob! I am so excited about my purchase!
Very curtious and helpful
Mr. Pat was very helpful and informative without being pressured. I wasnt planning on buying but i couldnt resist the good deals
Love my furniture. Looks great and is comfortable. My sales rep Mark was awesome! He went above and beyond to make sure I got just the right piece to go together and made sure I was happy.
Our sales person Mike Daly (Irish Mike) was great to work with. He price matched the online price for us and made everything really simple. We found what we wanted and was done the whole process in about 10 minutes. We will be back again.
Marc was absolutely amazing! He is a true professional and kept his distance while we browsed the store and showed up at the perfect moment to answer our questions plus some. He is very knowledgeable and gave us an in depth education about mattresses. We went in expecting to browse and left with a new bed, top of the line mattress me box spring as well as a living room set. The quality and prices of the items we just what we were looking for . We would highly recommend Marc and Ashley furniture. CA Mullica Hill, NJ
Quick and simple found my couch in 5 mins best customer service
"Irish Mike" is a great salesperson! Thank You Sooo...much for helping us pick out our new living room set. We'll come here again and recommend you and this store to others. Thanks Again !!! Kathleen Fitzpatrick
So far it has been a great experience. The salesman was Sean who did a great job in giving us space to pick what we want and give us advice when we needed it. If they can keep their promise with the delivery and set up on time I can say they stand at a solid 5 star in customer satisfaction.
Very helpful staff. Helps explore all your options with the style, price, and space you're working with. Mark F. in Turnersville, NJ was extremely knowledgeable and patient with helping us make a decision!
Ashley Home Store, NJ-42. An amazing furniture shopping experience! Rich Ludwick was an absolute pleasure to work with, a fantastic Sales Rep. Not only was he patient and kind, but he went out of his way to perfect my new living room set. I browsed several furniture stores, not having any luck or satisfaction. I knew what I had in mind, had an idea of what I wanted, and Rich put it all together for me, fitting my price range and budget. He was not pushy or obnoxious, he was the reason I came back to Ashley Home Store a second time. He was very friendly, very professional and so patient. I can not express that enough. I will return to Ashley Home Store for future home and furniture needs.
Very friendly and positive experience in the store.
Very helpful. Thank you
Very helpful and would recommend and go back there !
I have excellent experience with James Garson every single day when I visited Ashley. He handled all of concerns, and Karen was also very helpful in customers service.
I went in to purchase a living room set. I was not greeted upon entering the store. However it wasn't looking before I was asked did I need assistance. My salesman Michael, was pleasantand and helpful. I didn't feel any pressure and was able to ponder my choices. Overall I had a good experience.
The store had a lot of great options for me. Rich was especially great and was able to assistant in everyday possible!
Had a great experience last night with Fran Buffington. She was very sweet taking her time to answer all of our questions and making sure we got the best deal. Definitely made us feel very catered to and managed to schedule our deliveries for the same day. Very honest and understanding; we will be back to see her.
Very nice fast and easy
Great experience our salesman rich ludwick was great, very helpful , honest , would come back just because of him
Mary was awesome!!
Easy and efficient transactions! Walked out feeling great about my purchase and savings and not dreading the bill. Excited for everything to come in!
Sean at the Turnersville store was a great salesman. Knowledgeable and friendly. I have now had the opportunity to be a repeat customer of Ashley furniture and Sean. Didn't disappoint! Highly recommend.
So helpful and caring they are at Ashley Homestore. They have a terrific selection to choose from. Great deals also!!
Sam was an excellent salesman. Worked through all our questions without a pushy salesman vibe. I'd recommend this store for selection and service
Fran was our sales associate and she did an awesome job helping us in our living room furniture...we had a horrible ordeal with Bob's Furniture and Fran at Ashleys saved us bigtime...fast delivery and we love it!!!
Very happy with the way the staff and Pat handled our questions and felt no pressure Doring our vist
Very helpful an friendly!!
Salesman Rich was great ! Gave me my space to look & decide , but was close enough to answer all my questions! He listened to what I wanted & figured out a way to make it happen ! Wish every salesman was like him :) -Sharon H
Mary was absolutely amazing with helping us find a new mattress and bedroom set! She was so patient and sweet! She even helped us meet with the "mattress expert" about our needs for our bad backs. We wound up getting the Ashley electronic mattress that goes up at the head and feet, we love it! She even provided us with discounts where allowed. We will always visit Mary!
Michael R did an awesome job thank you!
Very happy with the purchase and the level of service received. Fran was very courteous and professional.
Sorry it took so long to get back but I was in the middle of a game of golf. The Ashley representative was fantastic the manager and staff did a great job. Thank you very much as the delivery went so smoothly we shall return again in the future.
Very easy and quick
Super friendly, didn't follow you around the store hounding you, and knew the product.
I guess this store is not interested I. Selling anything. I saw a dinnette set I wanted so I drove here, not a " salesperson " at all acknowledged me. I am black but I here money, which is green is accepted everywhere. I now feel that these stores that have low profits and close are their own worst enemy. I have found two distinct things in most companies that ring true: 1. Very very poor welcoming-they pre-judge certain groups of people. Never prejudice a persons,wealth by the color! Remember no matter what color a person is what's o. Their pocket/purse is GREEN! 2. WHEN they do approach you it's some patronizing word, like can I help you home, etc. Heck no! I am spending my hard earned money so I am not your "honey"! It's business,you're not my husband nor my significant other. My boss or clients don't call me honey and guess what I Don't call them Honey. I say all this to say I hope that some PR person can Educate their personnel, part-time and full-time about these 2 simple pet peeves, Business will get better. It won't t be another one. Bites the dust! I am Just saying, remember the customer is why you are I. BUSINESS!!!!!!!
I bought a letter sofa and love seat, the day it was delivered the reclining seat on the love seat was broken so I called and they send a repair man out which took over a week to get here , he repaired that but by the time he got here the leather on the reclining part was all pulled out and puffy so they had to order a part which would be sent to my house. We'll it's three weeks later and haven't received the part yet and now the seat on the same section of the love seat is now cracking. When you call customer service they tell you to call repair and that they are sorry well guess what they don't answer and they say to leave a message but you can't because it's full with all the over people who need their furniture repaired . I've always bought furniture at raymore and Flanagan and never had this kind of problems. The service is horrible the quality of furniture is like something a discount furniture store would have.
Two years ago we purchased a mattress that we absolutely HATE! At the time of our purchase there was no guidance, reassurance, or professional help in any way to assist in our investment. We mentioned while there buying our living room set that we were unhappy and that our bed has impressions in it and just terrible quality. No one seemed concerned or helpful in taking care of this matter for us. They said we would have to call then insurance company!! It's your brand mattress why do I have to call your insurance company!! Every other mattress company guarantees their products and has warranty's galore on them! The process you make people go through to keep your customers satisfied is a disgrace and I will never buy anything from you again. I went to mattress firm and was completely blown away with the difference in customer service skill and care they had for me. Your mattress will be at the dump Monday! And not the furniture store either!!!!!!! The DUMPPPPPPPP! My back and neck is ruined and I paid over $1500 two years ago for it. So unhappy but so thankful I learned my lesson!!!!!
I love going there, Ashley has outstanding furnitures, friendly staffs and quick delivery!
They were very rude to my mother when she tried to purchase tables. They sent her the wrong sized tables and when she tried to fix the mistake they argued with her like it was her fault they sent her the wrong tables. I didn't appreciate how my mother was treated but after it was all said any done they returned her money and that's what really matters.
Store gets a 3 b/c I'm averaging my two experiences. The first experience was outstanding - combination of two salespeople who tag teamed over consecutive days but both were easy to work with and stayed in touch throughout the process to ensure we knew the status of our order, when it could be delivered, etc... The 2nd experience has been wholly frustrating. Bought 4 pieces of furniture - none in stock and had to be ordered - salesperson said 2-3 weeks for delivery. Not ideal but reasonable. At the end of the 3rd week, no furniture and no call from store. I called and spoke to my salesperson only to find out after he had to call me back the following day that the two main pieces were further delayed, one should be in within 5 days but the other 4-5 weeks. He assured me he'd get what he could to me as soon as it was in. Again, that should've been within a week of that phone call. That time came and went so I just called again today only to be told everything would be in by Monday (two days from today)and that it could be delivered next week. So, we shall see..... I understand these things happen and the sales people are not in control of availability and distribution. They are in control of communication with customers and not only did he not communicate, he seemed almost offended that I am annoyed by his lack of it. I firmly believe that if I hadn't reached out both times, I still wouldn't know where the heck my furniture is and when I'd get it. So, my suggestion to anyone out there who visits this store, set clear communication expectations with your salesperson if your selections are not in stock at the local distribution center. If I buy from this store again, I will only do business with one of the two from the first time, preferably the young man from the 2nd day. He was amazing I really wish I could remember his name to recommend him.
excellent furniture, helpful staff!
The quality here is so hit or miss. Friendly sales ladies. Review is closer to a 3.5, just because the furniture you buy is either good quality, or junk. No In between.
I have made several purchases from Ashley in Turnersville. Today it was a bed, and mattress for a guest bedroom. Even though it wasn't a huge purchase in comparison to previous visits, I was still treated exceptionally well by sales specialist, Mike Daly. I explained that I was not interested in "top of the line" as it will not be constantly used, and he was very understanding and accommodating. Also as Mike had explained, for which he unnecessarily apologized, he is new at Ashley and because he was very conscientious, and thorough, he enlisted the assistance of his manager several times. Therefore I would like to give a special "shout out" for his unwavering patience, kindness, and attention. Though he seemed very busy, he immediately came to assist and answer Mike's questions regarding order placement. Excellent managerial skills.
Great shopping experience. Ask for Mike Daly for an honest salesman with the best deals
Rima helped us find the right day bed/trundle/mattress combination to finish our new guest room. no hassles, just help. In and out in 30 minutes. Couldn't ask for a better experience.
My husband an I stopped in Ashley today 10/1/16 to look at dining room sets and were greeted by Mary. We have had her help us in the past with another purchase. She allowed us to browse around (something raymour doesn't do). We found our set and he was extremely nice and very helpful. even with our 3 crazy kids there she was very patient. I highly recommend her and will always ask for her for future purchases. Ashley is great and we cant wait to get our new dining room set!
Fran helped us purchase our new couch! Great service! Delivery was speedy and convenient! Will definitely go back!
Today I went to the location in Turnersville and I couldn't have asked for a better experience. I am moving into my own apartment in a few months and needed to buy stuff for my bedroom. I planned on just going in and looking, but of course I found a bedroom set I totally fell in love with. I had wonderful assistance and guidance from Patrick Dunleavy, one of their specialists. Not only was he beyond helpful and patient with my interests and budget, he just had a wonderful personality and made the whole process enjoyable. I couldn't be happier with the purchases I made today along with having Pat's help along the way.
Really good customer service & furniture that holds up to real life!
Sam Wick was great! I went in looking for a sofa, kitchen table and possibly a mattress. He took time to figure out what I was looking for each with each and was very knowledgeable about the types of fabrics/materials. He wasn't pushy at all but very attentive. Next time I need any furniture, I will see Sam again.
All I can say is great. The experience each and every time my family goes here is always smooth as possible. We have been going here for 3years and we always see May. She has always helped us, even if we call and we have tons of questions she still take the time out to assist us. May is fantastic i highly recommend
I bought a couch from Ashley Furniture in Turnersville October 2014, warranty and all. A year or so into owning this couch I noticed the couch was sinking a little and the cushions were becoming more and more worn with a very average amount of use. As time went on the problem became increasingly worse, with the cushions becoming noticeable awkward and uncomfortable. I called Ashley to try and resolve the problem and the store directed me to the Furniture Doctor, who apparently handles the warranty work. When the "doctor" showed up, this very young early 20 something year old kid shows up at my house, inspected my couch for about 3 minites and told me nothing is wrong the couch was fine and suggested I "sit on it correctly and I wouldn't have these problems" Then the kid preceded to tell me where a foam store was so I could make new cushions myself. Needless to say my no one was going to help me with my deteriorating year and a half old $1,000+ couch. I'm appalled by the both companies, particularly with Ashley and the abysmal customer service and with unacceptable quality considering the price.
We highly recomend that you look for Jose when you visit! My fiancé and I were searching for a mattress and bed frame with storage. He coached us on what to look for when buying our mattress and let us know which frames were best built and helped us find the most practical choice for our home:D He also found us discounts that really made everything affordable for us! My Fiancé and I both felt really taken care of, and he and I both agreed that Jose was literally our favorite sales reps out of all the different sales reps of all the many furniture stores we visited! Thank you Jose! Also a small shout out to Fran who helped us on the phone when I called about a certain frame I saw online:D
Had a wonderful purchasing experience with May Slattery. Will go see her again next time I am purchasing furniture. She was attentive but not pushy and figured out the style that I was looking for quickly. Bought a dining table and 6 chairs that I love for a great price. I am hoping that I will be able to give delivery, furniture quality and customer service the same high 5 star rating as I have given to May.
Go see Ramone!!! He was awesome!! Not your pushy salesaman type at all! Price matched everything we bought!!! would send anyone to go see him!
Good furniture but the layout of the store is nebulous making it difficult for even the employees to find specific items.
Absoutely great service. Walked into the store knowing exactly what I was looking for and Jose immediately took care of me, without any of those pressuring sales pitches that I had recieved at other furniture stores the day before. Jose was also beyond patient with the little one that accompanied me who thought it was the greatest thing ever to try out every single couch in the store. I utilized their price match guarentee saving me well over $100 on my new couch for my new home. I am beyond satisfied with not only the quality of my product but the professional sales staff and great customer service. Will without a doubt be a returning customer to Ashley Homestore of Turnersville NJ!! Thanks Jose!!!
Very helpful staff
My fiance and I were very excited to buy new bedroom furniture, so we went to Ashley Furniture. We found a set we loved and bought it. That was when our trouble began. The first delivery of furniture included shattered lamps and the hinges broken off several pieces of the furniture. The 2nd delivery, several weeks later included lamps that were lopsided with thick glue sticking out, and scratches on the bases. Also, the marble that was on the furniture came in gritty and not shiny. In the showroom we saw marble that was smooth and shiny. The manager, whom I believe is Mike, told me he saw nothing wrong with the lamps, after his sales associates even agreed and pointed out the defaults. He proceeded to tell me there was nothing he could do about the marble and I had to get in touch with the distribution center. Well, I did that... several times. The first claim I put in asking someone to come out and look at the marble to see what was wrong with it somehow got "lost." Then there was a second claim, which apparently was never put through either. I am so frustrated, because this company only cared about getting money and not making sure their furniture was delivered correctly or the quality. Now, I am being told that the marble is not covered under the warranty/protection plan. However, it was delivered this way! In order to return this furniture I need to pay a 25% restock fee. Therefore, I am stuck with furniture that did not look like the furniture I thought I purchased from the showroom. I am disappointed in the service and the quality. This was the worst experience ever. I will be sure to tell my friends and family to stay away from this place! If you decide to shop from Ashley Furniture, BEWARE! You may not get what you initially thought and get more hassle than what you bargained for.
I also have to disagree with most of the reviews on here. I have bought a lot of furniture from Ashley, and have been very satisfied with their service. I just bought a recliner and mattress from there last week, and they are both scheduled for delivery. I have also used my warranty several times, for different issues, without ever having a problem. I would highly recommend Ashley, for very reasonably priced, furniture. It is not a high end furniture store, but I have been very happy with all of my purchases from there.
Ashley very bad customer service I purchased a Kitchen set and decided to not to get it because the table wasn't sturdy enough for my home and my twin boys so I ask for them to refund my money and they gave me a hard time on refunding Only havle of my money and told me to wait for the check for the rest of my money giving me a hard time on the phone about refunding my money making me wait all day to decide if they were going to give me my money customer service sucks and and I noticed they change the date on the contract so they wouldn't have to refund my money I will never ever purchased anything from Ashley furniture again
I have been a customer of Ashley for 4 years now. The quality of the furniture is not great but the prices are decent. I purchased a leather couch, love seat and chair and a half. In the last few weeks the leather started coming off all of the pieces and the back of the couch tore away from the sofa. I purchased a 5 year protection plan so I thought I will call and get it fixed. They asked me to send pictures so I did. They called a few days later and said they will not fix it because to them it looks like the it is cumulative damage and I should have reported it earlier. So you pay for five year protection and when you try to use it they tell you, pretty much that you are a liar. I paid 3400.00 for this set and It should last for more than 4 years!!! I will never buy from Ashley again!!!! I have a set furniture that I bought from Raymore and Flanagan that is 6 years old and still looks brand new. Buyer beware!!!!! You get what you pay for.
BEWARE THEY WILL NOT HONOR THEIR WARRANTY. I'm giving one star because of the furniture repair service that you have to deal with is HORRIBLE. I bought a 5 year warranty for my furniture and they are refusing to repair my chair. It is because of this that I won't buy from Ashley again. The furniture repair service people are unprofessional and non-responsive.
Kitchen table came to my house without all the parts, three weeks after I ordered it and paid in full. I had to take a day off of work initially, and will now have to take an additional day off of work because they cannot put together their own products properly.
Agree completely with all the review below. Avoid this place at all costs. They simply reuse to honor their "No Worry" guarantee. After arguing with their customer service department and emailing them photos of the damaged furniture they still refused to do anything about it. I even offered to buy the broken piece and replace it myself, however that was also not an option. Apparently the only choice I had was to re-buy the entire 1200.00 piece of furniture from them, which is absolutely absurd. I have already filed a complaint with the better business bureau and will be filing a lawsuit if need be to get my furniture either repaired or replaced. I also wont even go into the fact that this place has extremely shady selling tactics, worse than a used car lot even. They lied and told me my furniture was 100% real wood when in fact it was just cheap Ikea grade particle board. I would advise anyone to avoid this place at all costs. There are so many other options when it comes to furniture in this area why waste time with the scum of the earth that are employed by Ashley Furniture.
Just do the research. Google it. There are lots of compliments to choose from. Not going waste anymore of my time on this situation but I thought consumers should know.
WARNING THEY DO NOT STAND BEHIND THEIR WARRANTY. I purchased furniture in OCT.2013 .when I bought the furniture I was told by the sales clerk that the furniture only came in 2 colors ,cream or sand.Only cream was on displayed ,but I purchased the sand. the furniture arrived it looked like wet sand or mud. I did no call to complain because I was told their was only 2 choices and I knew the cream was too light,but i was very unhappy .but the furniture was comfortable , after a week I called the store because I saw defects in the furniture and they said they would have someone call me, well the holidays came up and I let it go and they never calld. In Feb for presidents weekend I went into the store to look into an additional piece of the furniture , I complained profusely about the lack of follow up for the other furniture and now I found out that the wet sand color was in fact NOT SAND and the sales rep was WRONG ABOUT THE ONLY 2 COLORS,. THE STORE did get someone to come out and look at the furniture and take pictures and that was the last of it. I've been calling ever since ...it is now May and furniture still not repair .... wish I bought someplace else
Do not shop here! Took 6 weeks to get my furniture!! Never got a call back when I was told someone would call me back, I had to keep calling. When I finally got my bed frame delivered, they used an old piece of wood instead of metal as a post on one of the support beams!! Two of the posts are metal and the one is an old piece of scrap wood..I'm not even sure where they got it from. They put my box spring and mattress back on the bed before I could check their work. When we took our mattress and box spring off the next day I saw the wood post. I have the pictures. Save yourself the stress and shop somewhere else!!
Most of their furniture is a good value. I had a sectional delivered that was damaged but was taken care of swiftly and professionally. I want to make a note that our salesperson Fred was top notch and a big factor in our decision to do business with Ashley.
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.
