Ashley Store Burlington Township, NJ

Absolutely horrible customer service from this store. They don’t know anything about who is responsible for certain parts of a warranty process. A headache every time I have tried to call them. They sell you on a deal for warranty damages and stains then they send out a cheap cleaning company and lie about there being no stain when there clearly is. None of these clowns know how to do their job, and they definitely don’t care to help the people they’ve scammed.

Dion did a great job! Work with my budget. Great experience

Dion did an amazing job! Very knowledgeable and helped tremendously.

Deion was the best salesman I’ve worked with in a long time. Definitely going to buy more furniture from Deion soon . Thanks

Dion, has a very, warm and welcoming personality. He was very knowledgeable about the products I wanted to purchase. His charm and professionalism will will bring me back to do more business with Ashley. Thank you.

Dion is the man

Dion was the best

Just had the most professional experience and mattress education at Ashley Burlington Store By Mr Dion

Abigail was incredibly helpful and patient! She helped up bring out our living room/library vision! Thank you Abigail and Abraham for the hospitality!

Abe, Janiece, and the entire staff were incredibly helpful to me and my family. They took the time to assist us in finding the perfect living room and dining room sets. Their service was professional, friendly, and truly appreciated. I would definitely recommend anyone looking for quality furniture and great customer service to visit them!

Super helpful! Got my table here quickly, and easily. Exactly what I needed !

He’s the greatest

Dion was very informative and very helpful I highly recommend!!

Dion was very informative and was a great help.

Service was excellent and provided exactly what I needed. Provided additional details and help whenever needed

Dion is the best! I was walking out and he said let me show you something and he was right bought a new bed. Go see Dion, salesman of the year!

Dion did a great job.

Dion did a great job

Dion did a great job

Stopped by the Burlington location today and Dion was amazing. Very knowledgeable about the products and very personable!

Dion Lee is well knowledgeable…check him out for you needs

Appreciate Dion for helping out!

Deon was super helpful!

Dion is awesome will recommend him to everyone

Whenever you come to this store please do yourself a huge favor and ask for Abraham. His customer service is unmatched. I would’ve bought the store if I could’ve 💯💯

Dion did a great job !!👏🏾👏🏾👏🏾

We had a fantastic experience working with Dion. From the moment we walked in, he was welcoming, knowledgeable, and truly attentive to what we were looking for. He took the time to understand my needs, offering thoughtful suggestions without ever being pushy. Their professionalism, patience, and genuine enthusiasm made the entire process enjoyable and stress-free. Thanks to their help, I found the perfect pieces for my space. Highly recommend to anyone looking for quality service and great furniture!

Abraham and Janice are the best!! They really hooked us up and helped us out picking our furniture for our new home.

Had a great experience shopping today Dion is the greatest. Everyone should go see Dion when you get a chance can’t wait to shop with you again.

Dion was very helpful and resourceful. Highly recommend 10/10 service

Dion is someone who is really knowledgeable. It’s nice to know that he cares about my finances and how to do things. I definitely would recommend speaking with him anytime I need something!

Dion was fantastic. Shared so much information so we're able to make an educated decision. Friendly & professional.

Dion was so knowledgeable I wi definitely come back to buy my furniture from him!

Great.

Do not shop here. They make promises to push a sale. We were told by the general manager we had 72 hours to return a mattress if we didn’t like it. The mattress came completely different quality then we bought and they refuse to help us. They bully their customers and have no disregard.

Dion was super helpful, greeted me at the door and explained how everything worked, was very attentive and personable. Him, along with the sales manager Abraham helped me break down the costs of my new couch. I ended up purchasing same day so easily. Highly recommend this store.

Dion was super friendly and informative, strives for customer service excellency !

Dion is fantastic!

Dion did a great job helping us out sort out a comfortable mattress we were looking for. Good luck.

Dion is very knowledgeable and personalized the information he provided me. He is a great representative of Ashley . I appreciate his presence and personality.

Dion is very helpful and very knowledgeable. Gave us a ton of helpful information on the different products.

Dion so friendly and nice. Took his time to show me everything around and answer all my questions.

Dion did great job he was so kind and helpful

Walked in Ashley’s was greeted by Dion. Went to look at some piece's I viewed on Ashley’s website. Dion answered all my questions I had regarding colors and collection brand. Even though I didn’t make a decision to purchase today. I will be back soon to make a purchase.

Great service

Dion

We had a wonderful experience here purchasing a dresser for my old lady. Dion our sales rep was extremely helpful and patient. He even let my little guy play with the fake ice cream while we finalized our purchased. Dion deserves 10 stars.

Just visited the Burlington location and Dion was very patient and helpful with us as we shopped. He made the process smooth by answering all of our questions and helping us find exactly what we were looking for.

Abraham was very helpful and knowledgeable!

Dion did a great job

Dion was the man!

Dion was amazing. Great customer service

showed me awsome stuff and was a great experience

Dion L. Went above and beyond , Our experience and overall level of satisfaction was more stars than are available for me to fill. Let Dion give you the same customer support at the Burlington 541/ store, thank me later!!

Dion was excellent. Do yourself a favor and please check him out!

Dion took good care of me. Found a very good mattress setup!

Exceptional service. Dion greeted us at the door with a warm smile and assist us with all our questions and more.

Dion extremely professional and helpful

Dion did a great job. Definitely will shop here again!

It was great! Dion went over and beyond his job! It was a sheer pleasure doing business with him.

This may be my 1st negative review. I don't typically write a bad review, but customers need to know. WARNING...do not shop from Ashley. They do not honor their warranty or products. I bought a sectional less than a year ago and already have issues with both ends. The chase is sunken in and you need to be pulled or roll out to get up. The end recliner has no cushion when you open it and put your legs on it. I called to report the problem and they told me its normal wear and tear and since I have had it for almost a year theres nothing they can do. They tried to send me a frame for the chase, but said if the frame is not broke then my issue is again normal wear and tear.The extended warranty is only for spills, who knew. Unless you have money to waste find another retailer. You will be better served shopping at a yard sale than at Ashleys Furniture. Total junk!!

Dion was just a great salesman and I look forward to coming back to make o more purchases

Dion was Very helpful and experienced. He did an excellent job with helping me decide on what to purchase

Dion was an exceptional salesperson. From the moment we walked inside the store, he exceeded my expectations.

Fantastic salesman, I highly recommend Dion.

Alexis was so helpful in finding what I was looking for! So excited about my new couch!!

Abraham was very professional, patient and efficient. Would recommend for others to ask for him!

Dion at Ashley Furniture in Burlington NJ was excellent in helping me with bedroom set options and mattress with adjustable bases. He will price match anything!!

Dion spent time with us and explained each piece of furniture that we were considering.

Dion, provided me with excellent service! Very knowledgable at all merchandise and products! Even was able to provide estimated delivery dates accurately. Wonderful addition to the Ashley team and should be treasured as such. 👍🏾👍🏾👍🏾

The associate Dion in the Burlington store was so awesome.

Dion was great I thought the chairs were to expensive and he worked with us. We will definitely keep giving our business.

Dion was great to work with. He was friendly and knowledgable and answered all of our questions. A+

Dion was the beat, very knowledgeable and answered all of our questions, we will definitely be back!!

Wonderful experience, very helpful. Definitely recommend takes his time to make sure you find what you need.

Dion was so inviting and informative! So happy to have met him at Ashley Furniture!

Dion did a great job!!!!

Dion was very attentive and helpful. He answered all questions and offered different options.

Great service, Dion was super friendly.

Dion did a great job explaining adjustable bases.

Dion was patient and informative as we tried and tested every couch in store to find the perfect fit.

Dion did a great job with with helping me around an explanation I would highly recommend him to anyone

Thanks be to Dion he helped me out 😄

Dion Lee at Ashley Furniture was very helpful and attentive! Will go back to him if I decide to order any furniture.

Awesome! Is how we would describe the sales associate experience given to us today by Dion. After we searched throughout the store looking at the bedroom furniture that we were interested in purchasing, he had us sample the comfortability of the mattresses. He explained the scientific reasoning why mattresses offer comfort for various body parts. My husband had a knee issue and he elevated the foot of the mattress to show how sleeping in this position may relief his pain and give him a more enjoyable night's sleep.

Dion was great explaining everything !

Dion was kind and courteous. He shared helpful information.

Dion was great and very informative!

Dion was excellent!

amazing customer service every question was answered and i was left satisfied

One of the best salesman, Dion knows the quality and kept it honest. He was great help

Dion was such a good great help, he took his time and help me. I would recommend you asking for him when u go there .

Dion provided an excellent customer service experience, going the extra distance with measuring and what would fit our existing layout. I highly recommend him and will use him in the future!

Dion was a great help and answered all of our questions

Dion did the awesome job! Thank you!!

Easy, helpful and knowledgeable staff. Don and the team was great and made my purchase seamless.

Dion was extremely professional and provided thorough, informative service. He took the time to ensure all my questions were answered and made sure I fully understood the process. I really appreciated his expertise and attention to detail. Highly recommend!

Dion is a awesome salesman explained everything very well

Had a wonderful day today and saw some beautiful items. Dion taught us a great deal about features of a mattress and base. We appreciate all of his effort and time!!!

Great service from Dion and girls at front desk.

Dion was very knowledgeable on the product. I appreciated his help on the information on the adjustable beds and will be back to get one. Any one who is looking to get a bed please don’t missed the opportunity to try out those adjustable bed base for that comfort you Mr looking for… Thanks Dion

Dion excellent salesman

Sales rep Abraham was very helpful and knowledgeable about our needs. Very grateful for his assistance.

Abraham is very helpful

Dion is the best!

Abraham absolutely amazing was able to show me everything that I needed and took care of me from the beginning to the end thank you so much.

The salesperson Dion was absolutely phenomenal. He made the shopping experience so easy and memorable

Dion did an awesome job. He was polite, patient and knowledgeable. Go see him for great service 👍

Dion was my salesman he was very helpful and informative. I would recommend everyone who needs furniture to come to Ashley furniture and deal with him.

Dion was an amazing sales person! He helped my mom and was kind and informative. I will be back!

Ty was sooo helpful!!! She was patient with us also and answered all our questions! Thank you Ty!

Dion was awesome very helpful and knowledgeable

Dion was very delightful and exactly on point of what I needed in my home ! Will come back soon!

We came in it was fantastic!!! Dion helped us look for an affordable mattress and lift absolutely fantastic!!! Highly recommended!!!!!!!

Dion did a great job. I insisted everyone come see him and he will take care of you. Great job Dion. You are the best.!

Dion was very friendly and accommodating, Great overall experience!

Dion was very personable and was able to answer all our questions. Great service!!

Dion was extremely helpful and insightful. His non-pushy, suggestive selling style made for a comfortable shopping experience. Looking forward to the arrival of my new home pieces 😊.

Dion did a Great job!

Dion was awesome! The best salesperson.

Purchased a nice pillow..Dion was excellent..Highly recommend

Ty was wonderful and helped select the perfect sleeper sofa. She has a very pleasant personality and made the process enjoyable and seamless!

Very helpful and worked with with us very very well

Dion was amazing, he can you sell you a pen and you would buy it. Very welcoming

Tanairia was simply amazing!! She helped us purchase our new set for our living room. What a great experience!!

Dion did a great job with our purchase. Highly recommend recommended.

Great customer service

Dion did a great job, very helpful

Dion did a really great job helping me

I won't be going back. I was promised a 2.5 week delivery at the time of purchase. I called after 2 weeks for an update and was told two more weeks. I called after another week for an update and was told 3 more weeks. A manager (NOT David- thank you for your help, sorry I do not have your name) found the missing pieces from my order and David called to schedule my delivery for today. I was told I would receive a call yesterday to choose a 4 hour delivery window. I did not receive a call so I called the store at 9am (when their automated message suggested customer service hours began), no one answered. I called every 15 minutes until David finally answered at 10am and told me I scheduled the delivery for next Wednesday, which was not the case since I can not be out of the office that day and it's my birthday, I would have remembered that date! He also mentioned he had no record of me calling prior to 10am. He stated he was there, available in the store. He gave me the number to the "Corporate Office" to try to move up the delivery HE improperly scheduled, choosing not to own his mistake. They could not move up my delivery said I should have contacted the store I purchased from.... I put my old couch out by the curb last night.....to cancel my order I will have to go into the store which should be a real treat. HAD David just said, 'oh my goodness! My error, I am sorry I was not clear, let me see what I can do' I would not be canceling. However, the level of customer service is appalling.

“I had a very pleasant experience at Ashley Furniture Store especially services provided by Dion. He was very understanding, helpful and gave excellent customer service.

Dion did a great job. He was friendly and helpful. Thank you.

Amazi,ng!!!!! Janice gave us today best rcledience ever!!!!!

Dion was very helpful

Dion was absolutely wonderful! He let us look and then answered all of our questions and helped us so much! Amazing service!

Deon was incredibly helpful and the staff was excellent. Showed me my options and helped me get the best deal possible!

Dion has done an excellent job giving me a broad view of my options while Mel trying to help me stay within my budget

My experience was exceptional and up to my expectations really go experience

We had a lovely young man as our salesman so helpful and not at all pushy. We were allowed to take our time going around the showroom and he answered all our questions. We chose a sofa we liked and it was delivered in a little over a week. We love it!!!

Walked in the store and Dion was there to greet me with a friendly smile. He took his time to help me locate a particular item I wanted. I was very pleased and will return to place my order with him. Blessings

Service is not good every person have their own price

Dion is an awesome salesman who explained the 0% percent financing program. He also, did a great job explaining the features of the product. Look forward to coming back.

Such a GREAT experience

I had the delightful experience of collaborating with Dion, and I can assure you that he offered an outstanding purchasing journey. He was exceedingly well-informed, patient, and genuinely attuned to my needs, never pushing me toward a choice. Dion exceeded expectations to locate the ideal furniture for me at an excellent price, ensuring the whole process was seamless and worry-free. I would strongly recommend him to anyone.

I was only going to look around. Ty was so friendly and helpful! I'll be back

Great service! Especially lovely hospitality from ky ! She explained everything in detail about our purchase and more ! Thank you for your help and kindness ky ! You are amazing ! We can’t wait to get our new dining room set !

Dion was super helpful and respectful, def shopping here again

Dion was great to work with.

I had a wonderful experience with Abraham in the store on 541 everyone was so nice and friendly it was easy for me to spend my money

Dion, abe and david did a wonderful job helping me picking out my brand new sofa and was well priced

Abraham and Dion were professional and respectful they made it so easy for me to choose items that I went to the store to get. I would recommend them to anyone who is looking to purchase something from Ashley. I gave the five stars

Dion did a. Great job assisting me with everything.

Dion did a great job helping us today in the Burlington NJ store! We are very satisfied with our purchase!

I had a few questions about furniture and Dion answered all of them without any hesitation. Thank you !

Didn’t plan on buying anything but Dion was very helpful and informative.

Went to Ashley in Burlington NJ, I was just there to window shop but Abraham and Janice was so nice that I ended up making a purchase. Thanks guys for your hospitality. ☺️

Rainier was outstanding!!!

Ranier was very helpful and very pleasant.

I had a great experience in the Burlington store. From the moment I walked in the sales lady I call her Ty was very helpful. She was well-versed with the product and I had the easy choice picking what I wanted. Thank you and I definitely will recommend checking the store out!

Ty is wonderful!!! She listen to what I was looking for and she got it for me. Awesome customer service. Thank you

The sales person Tynaria was very helpful. She was able to help with the items that I was looking for. I purchased a black dresser and a black night stand from her. I may come back for the tall black dresser once I see how the set that I bought looks in my son room.

Abraham was very helpful and informative! He made my first time shopping for furniture easy and comfortable. I will definitely be coming here again. Janice was also very nice and helpful! They really have the best staff, and good prices.

Abraham and Density were incredibly helpful and quick to help me pick a bedroom set. They were informative and really cared about making me happy with my purchase! Totally would recommend!

Our experience was great! Abraham was our sales agent and went above and beyond to ensure all questions and satisfaction was met! Great prices and great selections to choose from at the Burlington Township! Thank you to Abraham and the Team for 5 star service. Special mention to amazing team...Janiece & Daveeda!! Janiece was amazing and very friendly!

Ty, my sales associate, was excellent! I came in for an item I found online. Ty went straight to business, found what i was looking for and got me in and out quickly. Smooth service and personable associate. Thank you.

Ty is great. She helped us pick out the most beautiful dining table.

We had a very pleasurable experience with Alexis and the entire team.

We worked with Ty. She’s exceptional and ensures her customers are always taken care of.

Ty at the Burlington NJ location provided above and beyond customer service to help me find the perfect couch for my space.

My family and I had an amazing time, the employees were one of the nicest people I’ve ever met. They were extremely patient and helped us so much when deciding which was best. Alexis and Abraham were extremely helpful they assisted us with everything and will always remember and feel grateful when looking at the items we bought.

I had a great experience with purchasing another dresser. I was greeted by Tynaria when I came in. She was professional and courteous…great customer service. If you are looking for a great experience, go to this store.

We just bought a Living Room set From Ashley Furniture in Burlington Twp. Ty is the Best sales representative ever! Very outgoing Friendly fun and very helpful! Very Superb job! You Go TY!!!!!

Great customer service. Alexis greeted us at the door, asked what we were looking for, told us where to find it, and gave us space to look around. She popped in every now and then to answer questions and continued to give us space instead of being overbearing. She was a huge help and it felt like she genuinely cared about helping us have a good shopping experience. For any furniture shopping in the future, we will ask for her help.

Ty was great she was very patient and made my shipping experience great!

Amazing service, I was incredibly impressed by the level of customer service I received. I would highly recommend their services based on this exceptional support.

Ty was great!!!

Tynaria was helpful and very pleasant if you need furniture I would suggest you have her assist you Cristina and John

Ty was great

Very helpful.

Tynaria was vert professional and attentive I will definitely be back to see her if I need anything.

Tynaria and the crew was fabolous!! Great service and warm personalities made this experience the mit friendly I have encountered in a long time..thanks.

I had a disappointing experience at this store. The store manager, Maureen, seems to enforce policies inconsistently, depending on the customer’s appearance. Her curt and unfriendly demeanor made the visit unpleasant. I will not be returning.

We just purchased a bedroom and dining room set from Ashley’s in Burlington and sincerely enjoyed the experience. The sales associate Tynaria Carpenter was Outstanding. Kind, considerate and extremely informative in guiding us through the myriad of options at our disposal. We ended up with some very nice pieces that will certainly enhance the beauty and convenience of our home. Many thanks to Tynaria and the manager who made this such an enjoyable and rewarding experience.

Great experience! We explained to our sales rep, Abraham, what we were looking for, and he showed us several options that met our needs. We settled on something, worked out a discount, and were out within an hour! The staff was super friendly, and we left feeling happy about our purchase!

Abraham was an outstanding sales rep! He worked to get us a great deal on our sofas and end tables!

Very pleasant experience!

Ty was very knowledgeable and patient. Glad we stopped in today. Got exactly what I was looking for and a great price.

I walked in for a pillow and the general manager Maureen was present and the knowledge she gave about my sleep concerns was so on point it was never a pressure to buy the knowledge alone kept me intrigued. After I review a few options I’m almost certain this store will get a sale from me I was satisfied from my visit

Ty and Maureen were extremely pleasant to work with. They helped us get the furniture we needed with great service!

Great customer service

We had a wonderful experience here! Our sales rep Ty was amazing! I gave her my price range and preference as soon as I walked through the doors and she listened to me and never tried to push me or pressure me into anything other than what I was looking for. Amazing customer service skills. As for the manager Maureen she was exceptional. By far one of the best store managers I’ve met. She was also very helpful and did an amazing job assisting us in customizing our options! Overall a PERFECT experience. I highly recommend shopping here! You won’t regret it.

Store looks amazing. I suggest to see Tim about any of your furniture needs

The staff was friendly and helpful

Just purchased a living room set and had a great experience with Tynaria Carpenter as our salesperson. She was friendly and vey helpful. All of the staff was very friendly. We’ll be going back there for our next furniture purchase.

TY was patient and very helpful. She took her time assuring I was able to get what I wanted, thank you TY and her manager

Our Experience was Awesome.. Ty Was Phenomenal.. She is Definitely an Asset to the Ashley Furniture Brand..

They were very nice and funny when helping us out with everything and very accommodating. The workers are so nice here!

Thai was excellent sales post

EDIT: this Ashley is a joke. Would give 0 stars if I could. Do NOT shop here. They took my money over 4 months ago and just keep pushing back the delivery date. I have yet to receive half of my pieces and the ones that were delivered were all damaged. The staff at the store don’t care and customer service is no help. This is completely unacceptable. Buyer beware!

Tynaria great service

Service was amazing. Great help with getting pre qualified! Staff is friendly, and knowledgeable! Would recommend going to this Ashley!

TIM was incredible. Give him a raise

Everyone was wonderful and very helpful. Especiially Tynaria!!

Tynaria was absolutely amazing and so friendly. Really down to earth salesperson . Treated us like family and we left with an amazing deal .

Ty did a phenomenal job helping pick the perfect furniture for my new home. I told her my style and she brought me right to the perfect styles. She was friendly and honestly fun to shop with it. She made this exciting time even better. I would highly recommend her to anyone looking for furniture. Thank you so much Ty!!

I really enjoyed my experience at Ashley. Everyone I met was incredibly nice and helpful. I definitely recommend getting your furniture here!

Ty was a great person to speak to help me got a mattress with a good price would go again when I buy my house

Burlington NJ - great show room! Ty and Maureen were amazing!!! They were fun to talk to and knowledgeable. Bought a marble table and chairs.

OMG! We just had the best time at Ashley's with all the staff. Ty provided really great customer service. The manager was very helpful as well. This was the best experience buying a loveseat! 🌟

Ty aria was awesome! In and out in 15 mins

I had a very fine experience with each one of the associates that assisted me with my purchase great senses of humor and very attentive service. Thank you everyone especially Abraham and Ty!

Ty was very personable !

Ty did a great job helping us out

Five stars great customer service excellent job Tynaria have great professionalism, was clear on all items knew everything in detail. Need more employees like her. Thank Ashley’s for hiring such an upstanding individual great pick. And especially thanks to you Ms. Tynaria keep up the great work!!!

Ty and the whole staff were very helpful! 100% recommend coming to this store!

Ty was great, helped me get in and get out. Found exactly what I needed. Thanks

Awesome Ty was great

Worked with Tynaria and she was outstanding. We got a complete bedroom set at a great price and great service.

Very pleasant experience and answered all questions!

Great experience Tim was really nice helped us find exactly what we were looking for

I have had an extraordinary experience with the the customer service agent: Ty from store Ashley Burlington. She was warm, professional and she gave me the best options. Completely satisfied

Had a great experience. Tim our salesman was very friendly and informative. He made us feel like we family. Highly recommend this store.

Tim and Maureen were awesome helping us today. We walked away with a new bedroom and living room set. They made the experience wonderful!

Tynaria was such an amazing help. She was very patient and helpful with all the questions I had.

Training girl was great

Employees were great!

Bill was great! Took a lot of time showing me all the choices ! I will be back ! Thank you bill !

TY was very professional and provided great service. I enjoyed my shopping experience. S. Renee

Dave and Maureen were so extremely helpful!!!! Dave spent so much time with us and we left with a great dea! Thank you guys!

Tim was a great help. Went to this location multiple times and Tim was always of great service. Very accommodating.

I went to the Burlington, NJ store off of 541 with my mom because she wanted to order a new dining room table. As soon as we walked in, Tynaria greeted us. I don’t write reviews often, but I am today because Tynaria was ABSOLUTELY incredible. She was super friendly and very personable (and a fellow Gemini). Furniture shopping can be tedious, but she made the experience so wonderful for me and my mom. But there’s a catch … she admitted it was only her SECOND DAY working there. I was blown away. You’d think she’d been there for months or years! She’s knowledgable and honest and doesn’t try to force sales, but I will say she almost convinced me to buy a $2k bed set. That’s how effective she is. We didn’t feel uncomfortable or as if only the sale matters. She is just wonderful. I also want to spotlight Maureen. I don’t know if she’s the store manager, but since it was Tynaria’s second day, she ran and got Maureen to help punch sale numbers for us and I saw how sweet, helpful and respectful she was to Tynaria. The entire experience shows me how great this location is, and how solid the dynamic is amongst workers. My mom and I plan to come back now. We used to show at Macy’s/Home Goods/Wayfair/IKEA for furniture, but this experience is worth coming back for, and also worth the money! Many thanks!!!

Beautiful store, great salespeople, very friendly customer service reps !! All questions answered, very polite, GREAT employees !!!

Had to shop for a Mattress and after going to a few different places stopped by Ashley and found what we were looking for. Bill was so helpful and knowledgeable and made the whole experience so much easier. Everyone at the store was super helpful and we will definitely go back the next time we need anything.

We had a great experience at Ashley furniture and got an awesome deal on a sectional and a bedroom set. We were helped by Tim who was very friendly and was there every step of the way to ensure we had all of our questions answered. Mark also helped us a lot to secure a great deal on the combined furniture, as well as Louise who assisted. Would highly recommend coming to this location for affordable and quality finds!

Very friendly, Abraham Tei helped us and he was very helpful

Abraham this was great!! Spent a lot of time with us and was super helpful !!! Would recommend working with him!!

I was taken care from a nice employee named Tim. He was more than excellent and very welcoming towards me and my daughter. He included both me and my daughter who wasn’t looking for anything but his friendly personality was able to convince both me and my daughter to leave with two beds and a set.

Thank you Dion & Jan for helping us out with our new couch Great Service and Customer service

Just bought a new chair there!

Gave misinformation about billing, sales reps pretty pushy and promise things they can’t deliver on. Miscommunicated about estimated delivery, didn’t receive updates. Tried giving them the benefit of the doubt post covid but this is now our second less than satisfactory experience with Ashley furniture.

Thank you Abraham for your amazing customer service! Me and my sister will return again.

Tim and Maureen were very helpful finding the perfect loveseat for a small apartment. Great service.

Tim was amazing assisting with me purchase

We had a very good experience at the Burlington store. The store is very nicely organized and has a lot of choices. We worked with Tim, he was very helpful and informative and made sure we got everything we needed. Everyone there is very nice.

Abraham does excellent work! Very friendly and helpful. :)

Abraham was very helpful with my mom's purchase.

Very knowledgeable and personable. Great selection and quality.

Zero Stars! The customer service from the delivery company is awful! 4 deliveries of the same damaged product which is still not right. Returning item and going elsewhere. Let the buyer beware when shopping this store!

Abraham from the Burlington, NJ location was very helpful and knowledgeable and made my furniture purchase easy

Abraham helped us a lot with finding some furniture for our new home! He is extremely friendly and beyond helpful!

Great customer service. Abraham was wonderful.

This store gave me the worst customer service I have ever dealt with in my life. Ashley in Burlington Township, NJ had a delivery of furniture promised for Thursday, Jan. 25. On Wednesday, Jan. 24, I get a confirmation for my delivery the following day. But it was going to be delivered to my billing address in NJ, rather than my new Philly address. I was on the phone all day trying to rectify the situation. None of the customer service reps were any help and it took until about 3pm for them to tell me that I needed to correct my Sychrony credit card info to match my updated address. This was never communicated to me during the purchasing process despite me telling the salesperson several times that I am moving and have a new delivery address. The folks at Ashley also tried blaming it on Synchrony, claiming that this was new information to them. But when I called up Synchrony to update my address, they said this should not have affected my delivery whatsoever. I was willing to be flexible with Ashley and try to coordinate a delivery for the following day but they told me my furniture would not be delivered until Wednesday, Jan. 31, six days after they were supposed to arrive. The salesperson, to her credit, penciled in that date just to make sure something was in the books but said she was going to follow up with the distribution center to see about it getting delivered even earlier. That did not come to fruition. I am now moving into an apartment this weekend. An apartment where I was planning to have a few guests over this weekend. All I have for them to sit on now is a queen size bed and a desk chair. I am highly disappointed in how this whole situation shook out and I don’t believe I can trust Ashley to meet my furniture needs in the future.

Tim was very helpful!

Just wanna put a shout out to Tim, he was great and helped us with everything we needed! Definitely grateful for your time!

Thank you so much ABRAHAM, for taking all the time with us to pick out the best bedroom set for our daughter.

Great customer service

Wendy helped us find the perfect sectional sleeper and ottoman set for our home and at an amazing price. 😊

Abraham was awesome! Low pressure and extremely helpful!

Excellent customer focus

Thanks Tim! Super easy going good experience

Great experience here. Tim was extremely kind and helpful. Very impressed with everyone here.

Such an easy transaction. Our salesman Abraham Tei was great!!

Abraham was exceptional. He was personable, approachable, and had a calm demeanor that made the buying experience easy. True asset to the Ashley team!

Thank you Abraham for all you did to help my mother buy her dinning room set. Abraham was very knowledgeable about the store and what was on sale at the store. He made it happen. Thanks again.

The worst furniture i ever purchased.,7 months and they still have not fixed this cheap furniture.DO NOT BUY HERE. Zero return policy how is this even legal...

Wendy L. created an easy buying experience. Highly recommended.

Abraham was great I love Ashley’s

David was great

Ibrahim was very courteous, helpful and gave me a great deal for a bedroom furniture !

Would recommend ashley furniture was introduced to bill sales representative and he was very knowledgeable about the merchandise. And also everyone was very helpful and courtesy. Thank you Faye crump

Bill was great ,made a nice sale professional at his best.Management at front counter also great .

Visited Ashley store located in Burlington NJ, said hello to Wendy who assisted me with my sleeper leather sofa and side chair set; she did an excellent job of helping me to identify the perfect fit for my home. Customer service is essential when making a major purchase such as this. Keep up the good, awesome fabulous job! Wendy Thank you, Belinda

Great experience with our sales person Tim. He was knowledgeable and helpful with everything.

Shopped at Ashley this morning. I had an outstanding experience with Wendy. She was a true professional. In addition, I received great discounts.

Great experience! Tim was so helpful. We were able to build the couch we wanted with his help. Highly recommend!

Very friendly!!

Windy was amazing tonight she helped me and was so friendly please make sure you ask for her she will help you with all your needs!!

Left glad I came.

Abraham Tei was so very helpful from start to finish. He made great suggestions regarding my purchase.

Maureen is the sales manager and she was so helpful with my order. She helped me within seconds and was so sweet about it. The customer care is so wonderful. Stop by anytime for your furniture needs!

Tim is my salesperson. He is very polite and he answers all my questions. It is a good pleasure to talk to him. I will recommend my friends to shop there.

The staff was amazing and very helpful.

Good service

I had a wonderful experience at this furniture store! Wendy was incredibly knowledgeable and helped me find the perfect pieces for my home. Their patience and expertise made the shopping process a breeze. The store manager also deserves recognition for their exceptional customer service. They went above and beyond to ensure that I was satisfied with my purchase and even offered some great discounts. I'm thrilled with my new furniture and highly recommend this store to anyone in search of quality pieces and outstanding customer service. Thanks to the dedicated team.

David our Sales Representative was great and so was Maureen the Sales Manager

First time in the store. Wendy greeted me immediately. Asked if I was looking for anything special. I told her and she knew exactly what to show me. She talked knowledgeably about the furniture and it was what I wanted. We discussed price and timing as I did not need it until February. She explained financing clearly and we got busy selecting a mattress. Gave me time to try different mattresses and I selected the one I wanted. She spent time with me. She was very professional and genuine. Her undivided attention made me feel confident in my choices. Rich came over and introduced himself and offered help if I needed it. I have never been more comfortable making a sizable purchase than when I was with Wendy. The store is fabulous and I will return and recommend it to friends and family. Thank you.

Wendy and Tim are awesome! Really loved a table but not the chairs, so I was shown other chair options from other collections. Was able to put together something I really liked. Great experience!

Great pleasure working with Abraham. He was able to answer all of our questions and concerns and assist with our purchase.

This is store is set up perfectly. It has a great inventory, and is extremely clean. Wendy helped us, and she is very knowledgeable, and very friendly. We purchased a new mattress. We will be be back for more furniture. **UPDATE** I knew i should have waited to do this review until the furniture was delivered. We were told the delivery was set up for Saturday, and we would get a call Friday to give us a time frame. 730 pm Friday came and with no call, i called the store. I spoke with Rich, who said the delivery was set for Tuesday. I disagreed, and he asked who told me Saturday. I was not sure. Rich said he would try and get it switched to Saturday, but could not promise. I told him we just got rid of my Mother-In-Law's bed, now she has nothing to sleep on. Maybe this store is too new to understand delivery schedules. They need to realize people make plans on what they are told. If you need furniture, i would try another Ashley store. As for my Mother-In-Law, Saturday, tonight, and tomorrow night she will be on a couch. Still awaiting a phone call. Thanks Rich, thanks Ashley. **UPDATE** Delivery was now rescheduled for today (11/14/2023) between 3 - 7 pm. Here it is 7:40 pm, and still no mattress. The number they were told to call, was never called. I would definitely think twice about dealing with this store. NO communication with the customer.

Service was great, Ms. Wendy was fantastic. Gave us space but was quickly available when needed.

The manager and Abraham were a huge help! We will be returning very soon!

Staff had great personalities with customer as well as with each other. Helpful. Good experience.

Rich, Is wonderful. He is very knowledgeable about everything I asked him. He was very patient and listened to all my concerns and needs. I would recommend him to everyone.

Matt was awesome.

Excellent experience with Abraham!

Wonderful service Avraham Matt

We had a great experience. Everyone was very helpful, pleasant and professional. Especially Wendy who helped us.

I walked in and instantly Abraham informed me of the sale that had been extended. I told him what I was looking for and we went right to it.

Abraham assisted me and my dad throughout the whole process. He was really helpful and informative. Overall good experience!!!

Not too friendly .like they tried to get rid of us because we ask too many questions. Then they told me they are all franchises and the internet prices are lower because....that is it buyer be cautioned

Tim at Ashley is amazing. Not only did Ashley have great prices, but Tim’s customer service is superb. He took his time to make sure that want I purchased was exactly want I wanted! See Tim for all your furniture needs!

Matt was a great. Very helpful, not pushy, and made sure I got the best price. Yvette at the sales counter was wonderful as well.

Jomar was very nice and helpful. Wonderful experience.

Bill and Jenn were awesome! Got us a discount and made the process super easy.

I had such a great experience at the Ashley Burlington store branch. I entered for a mattress and platform, and left with a comfortable mattress and knowledge on current options. If you enter and see Abraham- insist he's your sales consultant. He is thorough, knowledgeable and attentive to the desires you came in for. He also goes out of his way to ask for a discount. The store manager also is funny and educational. If you're looking for bedding or home furniture, please be sure to stop in.

Tim was awesome! A lot of beautiful and comfortable furniture.

Jermaine was great and very personable. Everyone was so nice and helpful. I will definitely come back. Great experience even during a tough time

Great customer service! Tim helped me and my husband find our sofa. We love it! He was very patient, informative and does his job well. I love how he was not pushy to get a sale, he worked on our time. Definitely would recommend him with helping you with your home decor. 👍

Great customer service and very nice staff.

I will never be buying any furniture from here! The staff is so not reliable. Themselves they don’t know the store/ return policies. I had a very bad experience where they made be go back and forth to the warehouse and to the store. Calling customer care and not getting any straight response from them. The entire staff needs training on customer service. Very disappointed with the store members/Ashley furniture store.

Great selection! Helpful sales rep. Knowledgeable, but no pressure. Jomar was professional and personable.

Bill was absolutely amazing and a great help with everything! We had a great experience!

Horrible

Tim was a great help! So personable and made furniture shopping fun for me. Completely had my best interest in mind and wasn’t pushy at all. I’ll absolutely be back when I need more

Ashley Furniture is one of my favorite stores. The staff at this location is very personable, friendly and knowledgeable! Shout out to my salesperson, Felicia, was very helpful and patient! Also, the two Jen's at this location was very helpful and personable. I will be returning as always I saw other items I like!

Smit & Felicia & Aj were great amazing team work 👏

Smit was my sales person and she and the whole team were amazing, professional and helped me out tremendously. They all went above and beyond to make sure I was satisfied. I highly recommend

We were so impressed with the knowledgeable staff at this location. They did not pressure us and could answer all of our questions. Special thanks to Jomar & Francesca. Awesome shopping experience!

Such a great shopping experience! Bill was great!

AJ helped us get the best deal on our furniture and made things easy and not too complicated.

Thank AJ, u did a great job

AJ was awesome and really helped us out to find the right living room set for our house.

Aj is the absolute best! I went to Ashley’s at this location last week for a new bedroom set and Aj helped me pick out the perfect one

Me and my family went in today to buy a bed room set for our new home. The staff was very helpful and extremely friendly. AJ was our sales rep he helped us pick a bedroom set that fitted our budget and my daughter fell in love with the other sales rep Bill she followed him all over the store and he didn’t mind her company at all.( I hope she didn’t get him in trouble) over all great experiences and great sales reps! Thank you AJ and Bill!!

Ask for aj very helpful

Ask for AJ 🔥

Two letters AJ! The very best!

AJ is the man! Very helpful!

Great customer service. AJ was very helpful i will definitely recommend my friends and family.

AJ was awesome , as was the front end Team. We will shop again !!

I went to Ashely to get a new dresser and one of the workers there his name is Aj and he was very nice and helpful

Steven was very helpful, patient, accommodating and friendly

Steven, was an awesome sale man he helped me find my new furniture, I love it he was awesome and very patient and understanding couldn’t be happier with the service he gave me . I will be back and if y’all looking for good service go see Steven @Ashleys

David and Jen were awesome! Super helpful and helped us get a great deal on our new sectional.

AJ was amazing, great store!!

AJ & Brooklyn boy were very helpful. Thank you

Awesome customer service from AJ

Awesome staff and they have very nice furniture with great prices

The moment you enter you feel at home. Quality products, friendly service, and excellent displays that are how we would actually set up a home. I would 100% recommend everyone to come and experience it yourself…

Beautiful furniture, freindly staff and great customer service! Highly recommend this store for all of your furniture needs.

The store has beautiful furniture at great prices. The staff is super friendly and helpful. Definately the place to go to purchase furniture.

Beautiful store! Lots of natural light. Staff was very helpful, too. No one stalked me.

I visited this location yesterday turns out it was the first day of them being open. The staff were welcoming and not to all over you they allowed you to really look around and feel welcomed.I would recommend you go in and check them out I will be back soon to make my purchase.