Ashley Store | Burlington Township, NJ 08016

Great experience Tim was really nice helped us find exactly what we were looking for

I have had an extraordinary experience with the the customer service agent: Ty from store Ashley Burlington. She was warm, professional and she gave me the best options. Completely satisfied

Had a great experience. Tim our salesman was very friendly and informative. He made us feel like we family. Highly recommend this store.

Tim and Maureen were awesome helping us today. We walked away with a new bedroom and living room set. They made the experience wonderful!

Tynaria was such an amazing help. She was very patient and helpful with all the questions I had.

Training girl was great

Employees were great!

Bill was great! Took a lot of time showing me all the choices ! I will be back ! Thank you bill !

TY was very professional and provided great service. I enjoyed my shopping experience. S. Renee

Dave and Maureen were so extremely helpful!!!! Dave spent so much time with us and we left with a great dea! Thank you guys!

Tim was a great help. Went to this location multiple times and Tim was always of great service. Very accommodating.

I went to the Burlington, NJ store off of 541 with my mom because she wanted to order a new dining room table. As soon as we walked in, Tynaria greeted us. I don’t write reviews often, but I am today because Tynaria was ABSOLUTELY incredible. She was super friendly and very personable (and a fellow Gemini). Furniture shopping can be tedious, but she made the experience so wonderful for me and my mom. But there’s a catch … she admitted it was only her SECOND DAY working there. I was blown away. You’d think she’d been there for months or years! She’s knowledgable and honest and doesn’t try to force sales, but I will say she almost convinced me to buy a $2k bed set. That’s how effective she is. We didn’t feel uncomfortable or as if only the sale matters. She is just wonderful. I also want to spotlight Maureen. I don’t know if she’s the store manager, but since it was Tynaria’s second day, she ran and got Maureen to help punch sale numbers for us and I saw how sweet, helpful and respectful she was to Tynaria. The entire experience shows me how great this location is, and how solid the dynamic is amongst workers. My mom and I plan to come back now. We used to show at Macy’s/Home Goods/Wayfair/IKEA for furniture, but this experience is worth coming back for, and also worth the money! Many thanks!!!

Beautiful store, great salespeople, very friendly customer service reps !! All questions answered, very polite, GREAT employees !!!

Had to shop for a Mattress and after going to a few different places stopped by Ashley and found what we were looking for. Bill was so helpful and knowledgeable and made the whole experience so much easier. Everyone at the store was super helpful and we will definitely go back the next time we need anything.

We had a great experience at Ashley furniture and got an awesome deal on a sectional and a bedroom set. We were helped by Tim who was very friendly and was there every step of the way to ensure we had all of our questions answered. Mark also helped us a lot to secure a great deal on the combined furniture, as well as Louise who assisted. Would highly recommend coming to this location for affordable and quality finds!

Very friendly, Abraham Tei helped us and he was very helpful

Abraham this was great!! Spent a lot of time with us and was super helpful !!! Would recommend working with him!!

I was taken care from a nice employee named Tim. He was more than excellent and very welcoming towards me and my daughter. He included both me and my daughter who wasn’t looking for anything but his friendly personality was able to convince both me and my daughter to leave with two beds and a set.

Tim & Maureen helped us tremendously!! Thank you both for a great experience and we are so excited for our new adjustable bases. Great customer service!!!

Just bought a new chair there!

Gave misinformation about billing, sales reps pretty pushy and promise things they can’t deliver on. Miscommunicated about estimated delivery, didn’t receive updates. Tried giving them the benefit of the doubt post covid but this is now our second less than satisfactory experience with Ashley furniture.

Thank you Abraham for your amazing customer service! Me and my sister will return again.

Tim and Maureen were very helpful finding the perfect loveseat for a small apartment. Great service.

Tim was amazing assisting with me purchase

We had a very good experience at the Burlington store. The store is very nicely organized and has a lot of choices. We worked with Tim, he was very helpful and informative and made sure we got everything we needed. Everyone there is very nice.

Abraham does excellent work! Very friendly and helpful. :)

Abraham was very helpful with my mom's purchase.

Very knowledgeable and personable. Great selection and quality.

Zero Stars! The customer service from the delivery company is awful! 4 deliveries of the same damaged product which is still not right. Returning item and going elsewhere. Let the buyer beware when shopping this store!

Abraham from the Burlington, NJ location was very helpful and knowledgeable and made my furniture purchase easy

Abraham helped us a lot with finding some furniture for our new home! He is extremely friendly and beyond helpful!

Great customer service. Abraham was wonderful.

This store gave me the worst customer service I have ever dealt with in my life. Ashley in Burlington Township, NJ had a delivery of furniture promised for Thursday, Jan. 25. On Wednesday, Jan. 24, I get a confirmation for my delivery the following day. But it was going to be delivered to my billing address in NJ, rather than my new Philly address. I was on the phone all day trying to rectify the situation. None of the customer service reps were any help and it took until about 3pm for them to tell me that I needed to correct my Sychrony credit card info to match my updated address. This was never communicated to me during the purchasing process despite me telling the salesperson several times that I am moving and have a new delivery address. The folks at Ashley also tried blaming it on Synchrony, claiming that this was new information to them. But when I called up Synchrony to update my address, they said this should not have affected my delivery whatsoever. I was willing to be flexible with Ashley and try to coordinate a delivery for the following day but they told me my furniture would not be delivered until Wednesday, Jan. 31, six days after they were supposed to arrive. The salesperson, to her credit, penciled in that date just to make sure something was in the books but said she was going to follow up with the distribution center to see about it getting delivered even earlier. That did not come to fruition. I am now moving into an apartment this weekend. An apartment where I was planning to have a few guests over this weekend. All I have for them to sit on now is a queen size bed and a desk chair. I am highly disappointed in how this whole situation shook out and I don’t believe I can trust Ashley to meet my furniture needs in the future.

Tim was very helpful!

Just wanna put a shout out to Tim, he was great and helped us with everything we needed! Definitely grateful for your time!

Thank you so much ABRAHAM, for taking all the time with us to pick out the best bedroom set for our daughter.

Great customer service

Wendy helped us find the perfect sectional sleeper and ottoman set for our home and at an amazing price. 😊

Abraham was awesome! Low pressure and extremely helpful!

Excellent customer focus

Thanks Tim! Super easy going good experience

Great experience here. Tim was extremely kind and helpful. Very impressed with everyone here.

Such an easy transaction. Our salesman Abraham Tei was great!!

Abraham was exceptional. He was personable, approachable, and had a calm demeanor that made the buying experience easy. True asset to the Ashley team!

Thank you Abraham for all you did to help my mother buy her dinning room set. Abraham was very knowledgeable about the store and what was on sale at the store. He made it happen. Thanks again.

Wendy L. created an easy buying experience. Highly recommended.

Abraham was great I love Ashley’s

David was great

Ibrahim was very courteous, helpful and gave me a great deal for a bedroom furniture !

Would recommend ashley furniture was introduced to bill sales representative and he was very knowledgeable about the merchandise. And also everyone was very helpful and courtesy. Thank you Faye crump

Bill was great ,made a nice sale professional at his best.Management at front counter also great .

Visited Ashley store located in Burlington NJ, said hello to Wendy who assisted me with my sleeper leather sofa and side chair set; she did an excellent job of helping me to identify the perfect fit for my home. Customer service is essential when making a major purchase such as this. Keep up the good, awesome fabulous job! Wendy Thank you, Belinda

Great experience with our sales person Tim. He was knowledgeable and helpful with everything.

Shopped at Ashley this morning. I had an outstanding experience with Wendy. She was a true professional. In addition, I received great discounts.

Great experience! Tim was so helpful. We were able to build the couch we wanted with his help. Highly recommend!

Very friendly!!

Windy was amazing tonight she helped me and was so friendly please make sure you ask for her she will help you with all your needs!!

Left glad I came.

Abraham Tei was so very helpful from start to finish. He made great suggestions regarding my purchase.

Maureen is the sales manager and she was so helpful with my order. She helped me within seconds and was so sweet about it. The customer care is so wonderful. Stop by anytime for your furniture needs!

Tim is my salesperson. He is very polite and he answers all my questions. It is a good pleasure to talk to him. I will recommend my friends to shop there.

The staff was amazing and very helpful.

Good service

I had a wonderful experience at this furniture store! Wendy was incredibly knowledgeable and helped me find the perfect pieces for my home. Their patience and expertise made the shopping process a breeze. The store manager also deserves recognition for their exceptional customer service. They went above and beyond to ensure that I was satisfied with my purchase and even offered some great discounts. I'm thrilled with my new furniture and highly recommend this store to anyone in search of quality pieces and outstanding customer service. Thanks to the dedicated team.

David our Sales Representative was great and so was Maureen the Sales Manager

First time in the store. Wendy greeted me immediately. Asked if I was looking for anything special. I told her and she knew exactly what to show me. She talked knowledgeably about the furniture and it was what I wanted. We discussed price and timing as I did not need it until February. She explained financing clearly and we got busy selecting a mattress. Gave me time to try different mattresses and I selected the one I wanted. She spent time with me. She was very professional and genuine. Her undivided attention made me feel confident in my choices. Rich came over and introduced himself and offered help if I needed it. I have never been more comfortable making a sizable purchase than when I was with Wendy. The store is fabulous and I will return and recommend it to friends and family. Thank you.

Wendy and Tim are awesome! Really loved a table but not the chairs, so I was shown other chair options from other collections. Was able to put together something I really liked. Great experience!

Great pleasure working with Abraham. He was able to answer all of our questions and concerns and assist with our purchase.

This is store is set up perfectly. It has a great inventory, and is extremely clean. Wendy helped us, and she is very knowledgeable, and very friendly. We purchased a new mattress. We will be be back for more furniture. **UPDATE** I knew i should have waited to do this review until the furniture was delivered. We were told the delivery was set up for Saturday, and we would get a call Friday to give us a time frame. 730 pm Friday came and with no call, i called the store. I spoke with Rich, who said the delivery was set for Tuesday. I disagreed, and he asked who told me Saturday. I was not sure. Rich said he would try and get it switched to Saturday, but could not promise. I told him we just got rid of my Mother-In-Law's bed, now she has nothing to sleep on. Maybe this store is too new to understand delivery schedules. They need to realize people make plans on what they are told. If you need furniture, i would try another Ashley store. As for my Mother-In-Law, Saturday, tonight, and tomorrow night she will be on a couch. Still awaiting a phone call. Thanks Rich, thanks Ashley. **UPDATE** Delivery was now rescheduled for today (11/14/2023) between 3 - 7 pm. Here it is 7:40 pm, and still no mattress. The number they were told to call, was never called. I would definitely think twice about dealing with this store. NO communication with the customer.

Service was great, Ms. Wendy was fantastic. Gave us space but was quickly available when needed.

The manager and Abraham were a huge help! We will be returning very soon!

Staff had great personalities with customer as well as with each other. Helpful. Good experience.

Rich, Is wonderful. He is very knowledgeable about everything I asked him. He was very patient and listened to all my concerns and needs. I would recommend him to everyone.

Matt was awesome.

Excellent experience with Abraham!

Wonderful service Avraham Matt

We had a great experience. Everyone was very helpful, pleasant and professional. Especially Wendy who helped us.

I walked in and instantly Abraham informed me of the sale that had been extended. I told him what I was looking for and we went right to it.

Abraham assisted me and my dad throughout the whole process. He was really helpful and informative. Overall good experience!!!

Not too friendly .like they tried to get rid of us because we ask too many questions. Then they told me they are all franchises and the internet prices are lower because....that is it buyer be cautioned

Tim at Ashley is amazing. Not only did Ashley have great prices, but Tim’s customer service is superb. He took his time to make sure that want I purchased was exactly want I wanted! See Tim for all your furniture needs!

Matt was a great. Very helpful, not pushy, and made sure I got the best price. Yvette at the sales counter was wonderful as well.

Jomar was very nice and helpful. Wonderful experience.

Bill and Jenn were awesome! Got us a discount and made the process super easy.

I had such a great experience at the Ashley Burlington store branch. I entered for a mattress and platform, and left with a comfortable mattress and knowledge on current options. If you enter and see Abraham- insist he's your sales consultant. He is thorough, knowledgeable and attentive to the desires you came in for. He also goes out of his way to ask for a discount. The store manager also is funny and educational. If you're looking for bedding or home furniture, please be sure to stop in.

Tim was awesome! A lot of beautiful and comfortable furniture.

Jermaine was great and very personable. Everyone was so nice and helpful. I will definitely come back. Great experience even during a tough time

Great customer service! Tim helped me and my husband find our sofa. We love it! He was very patient, informative and does his job well. I love how he was not pushy to get a sale, he worked on our time. Definitely would recommend him with helping you with your home decor. 👍

Great customer service and very nice staff.

I will never be buying any furniture from here! The staff is so not reliable. Themselves they don’t know the store/ return policies. I had a very bad experience where they made be go back and forth to the warehouse and to the store. Calling customer care and not getting any straight response from them. The entire staff needs training on customer service. Very disappointed with the store members/Ashley furniture store.

Great selection! Helpful sales rep. Knowledgeable, but no pressure. Jomar was professional and personable.

Bill was absolutely amazing and a great help with everything! We had a great experience!

Horrible

Tim was a great help! So personable and made furniture shopping fun for me. Completely had my best interest in mind and wasn’t pushy at all. I’ll absolutely be back when I need more

Ashley Furniture is one of my favorite stores. The staff at this location is very personable, friendly and knowledgeable! Shout out to my salesperson, Felicia, was very helpful and patient! Also, the two Jen's at this location was very helpful and personable. I will be returning as always I saw other items I like!

Smit & Felicia & Aj were great amazing team work 👏

Smit was my sales person and she and the whole team were amazing, professional and helped me out tremendously. They all went above and beyond to make sure I was satisfied. I highly recommend

We were so impressed with the knowledgeable staff at this location. They did not pressure us and could answer all of our questions. Special thanks to Jomar & Francesca. Awesome shopping experience!

Such a great shopping experience! Bill was great!

AJ helped us get the best deal on our furniture and made things easy and not too complicated.

Thank AJ, u did a great job

AJ was awesome and really helped us out to find the right living room set for our house.

Aj is the absolute best! I went to Ashley’s at this location last week for a new bedroom set and Aj helped me pick out the perfect one

Me and my family went in today to buy a bed room set for our new home. The staff was very helpful and extremely friendly. AJ was our sales rep he helped us pick a bedroom set that fitted our budget and my daughter fell in love with the other sales rep Bill she followed him all over the store and he didn’t mind her company at all.( I hope she didn’t get him in trouble) over all great experiences and great sales reps! Thank you AJ and Bill!!

Ask for aj very helpful

Ask for AJ 🔥

Two letters AJ! The very best!

AJ is the man! Very helpful!

Great customer service. AJ was very helpful i will definitely recommend my friends and family.

AJ was awesome , as was the front end Team. We will shop again !!

I went to Ashely to get a new dresser and one of the workers there his name is Aj and he was very nice and helpful

Steven was very helpful, patient, accommodating and friendly

Steven, was an awesome sale man he helped me find my new furniture, I love it he was awesome and very patient and understanding couldn’t be happier with the service he gave me . I will be back and if y’all looking for good service go see Steven @Ashleys

David and Jen were awesome! Super helpful and helped us get a great deal on our new sectional.

AJ was amazing, great store!!

AJ & Brooklyn boy were very helpful. Thank you

Awesome customer service from AJ

Awesome staff and they have very nice furniture with great prices

The moment you enter you feel at home. Quality products, friendly service, and excellent displays that are how we would actually set up a home. I would 100% recommend everyone to come and experience it yourself…

Beautiful furniture, freindly staff and great customer service! Highly recommend this store for all of your furniture needs.

The store has beautiful furniture at great prices. The staff is super friendly and helpful. Definately the place to go to purchase furniture.

Beautiful store! Lots of natural light. Staff was very helpful, too. No one stalked me.

I visited this location yesterday turns out it was the first day of them being open. The staff were welcoming and not to all over you they allowed you to really look around and feel welcomed.I would recommend you go in and check them out I will be back soon to make my purchase.