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Ashley Store Cherry Hill, NJ
Ashley Store
Store hours
Open today: 09:30 AM - 09:00 PM
About Ashley
The Ashley Store in Cherry Hill, NJ represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Cherry Hill, NJ is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
What our customers say
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Good experience
I had a wonderful experience there. My salesman was very helpful. He knew exactly what I wanted and needed. His name was Angel at the Cherry Hill store.
Barbara, my sales rep was very courteous and helpful throughout the buying process. I'm very happy with the sofa & loveseat that I purchased and would recommend Ashley Furniture to anyone wanting to buy good quality furniture at very competitive prices.
Purchase was very easy and quick. Angel was an amazing help!
Had a great experience shopping with Angel on Black Friday
Vicky and Martha were exceptional!!!! Def recommend this location! We loved the experience and our dining room!
Rocco helped me pickbout my sofa , showed me the lay out of it as well
Professional, efficient and pleasant. Thank you!
Fabulous service
AJ was awesome! Did not pressure me, listened to what I was looking for, showed me several options. The dining room set I purchased is perfect ( for me). Looking forward to delivery as I was not in a rush to have it by Thanksgiving . This was a positive experience
Have had nothing but bad experiences with Ashley furniture. Just bought my second mattress from the cherry hill location in 10 years and it started sloping within the first few months I purchased it. I bought one of their “premium mattress” to prevent the same thing that happened to my first mattress, but that was not the case. Since I’m locked in to a 5 year financing, there is no getting out of it. Ashley furniture sends a 3rd party company to check your mattress and the technician will tell you everything you want to hear, then writes a report that is completely the opposite. I am over a decade in on bad mattresses from this place. I strongly recommend you buy your mattress from another place so you don’t have to go through the same problem. Their customer service simply just does not care once the mattress is in your home and makes you go through this never ending circle that does not resolve your problem, as I am now stuck with another terrible mattress that I “paid up” for their premium line
Best deal ever
Great experience. Showroom was beautiful. Everyone was so helpful and knowledgeable. We purchased a living room set and we will be back for our bedroom. Thanks Moulay for all your help.
Just left, after buying a couch. Mattina was outstanding. She was really knowledgeable and knew her stuff. Made the entire process really easy. Very pleased. Ask for her if you go in.
Ms.Menon helped me pick out the furniture set that I like her expertise was wonderful thank you so much for picking out the style that I wanted. I had a hard time choosing it, but she came through for me. Thank you so much. I’ll be referring my friends to come and see you at Ashley Furniture ..
Good service great sales man AJ
Angel was very helpful with helping me choose beds for my boys
We had a time today and it was a great time!! Sales rep AJ is the absolute best!!! Patient kind funny and knowledgeable!!
It’s always great going to Ashely’s in Cherry Hill.
I LOVE THIS STORE!!!!! I always find the best deals!!!!
Danielle is amazing!
Angel is a very helpful and knowledgeable about every product
Angel was very helpful and not at all pushy!!
Angel was such a big help and made the purchasing process smooth and effortless!
I took a friend to Ashley furniture cherry hill store and we were greeted by a very exceptionally nice sales person by the name Margret Riley she was amazing right from the start . I was very impressed with her customer service skills. She went above and beyond any sales person I ever met . After we left my friend wasn’t sure what she had picked out would fit her small Efficiency and we had to go back and change the order I thought it would be a problem. But Margaret was so nice about it . She took us through the whole store picking out things to make it work . She truly is an asset to your business. . And because of her I took my husband back to purchase some furniture for our self . And again she was amazing. She took the time to make sure we were happy with our purchases by helping us to pick out the perfect mattress I’m sure I drove her crazy but you wouldn't’’t know it she was so pleasant about the whole thing . From beginning to end . Very satisfied customer Anna Davis and Pete Johnson
Significant selection. Great pricing as well.
My husband and I had the absolute pleasure of working with Margaret when purchasing new furniture, she was incredible! From the start, Margaret took the time to listen to our preferences, offering thoughtful suggestions and guiding us toward choices that exceeded my expectations. She gave us space to look around and didn't pressure us just for the sale. Her knowledge of furniture styles, materials, and functionality was impressive, and her attention to detail was second to none. Margaret was always one step ahead, anticipating our needs and providing solutions before we even had to ask. Her dedication, professionalism, and warm personality made her a joy to work with. I couldn’t be happier with my furniture, and I highly recommend Margaret to anyone looking for a fantastic buying experience. She truly made it effortless!
Angel was a fantastic salesman. He was knowledgeable, helpful and listened to exactly what we were looking for. The process was quick and efficient. Thank you Angel for the support!
Top top top
Came in today looking for a couch and bedroom set. Margaret was so kind, helpful, and professional. She gave us great tips. I appreciate her excellent customer service
Good selection, reasonable prices
More like 3.5 stars due to Ashley’s quality and ease of payments and financing. That being said, I was told 2-3 weeks on my furniture. It’s been over two months with an empty apartment. I guess things can be worse but c’mon man. Always quality product at Ashley so it’s worth the wait, but its frustrating when they give you a time frame to get the sale and do not really care when it gets delivered, or at least it seems that way. All the folks over there are nice too, but the Delivery is extremely delayed.
Honestly can't say much. The recliner sold to us was defective. Luckily we bought insurance on it, however that isn't even being fixed after 2 tries. So we're waiting for that to be taken care of. The store says they can't do anything about it. It has to be done with services. So we can't even return the faulty EXPENSIVE piece sold to us and plus the insurance money that we paid are being wasted due to it not being fixed. We also ordered sofas and were told they'll be here mid Sept. It's Sept 25th, I called and now they'll be arriving at the store on Oct 21st. I have to keep calling to inquire about my furniture when I should be getting updates by the store regarding my orders. It's just frustrating to deal with this.
Angel is Awesome!
I visited Ashley hoping to take advantage of Labor Day sales to buy a sofa for my new place but left without making a purchase due to poor customer service. Upon entering, I wasn’t greeted, even though I saw an associate leave the front kiosk as I approached. As I continued to shop, two more associates walked by without offering assistance or even acknowledging me. However, these same associates gathered at the front to greet another couple who walked in. As someone with extensive retail experience, I understand when staff are busy, but this was not the case on Friday evening. The experience was disappointing and led me to take my business elsewhere.
Our salesman Angel was so helpful in showing us different options and explaining about the different fabrics. He didn’t rush us and wasn’t pushy with the sale. Great experience!
Wide varieties
Had a great experience at Ashley furniture today! We worked with Angel DeJesus and ended up purchasing so much great furniture for our new home. Angel helped us get the best deals and we left with a bedroom set and mattress and spent much less than we had expected to. He really listened to our plan and we sat together and outlined how we wanted the room to look. Angel had great ideas in terms of color/style and we left with exactly what we needed!
Angel was friendly, helpful and knowledge about the products he sold.
Barbara was very greeting and informative on what we were looking for. She was wonderful. Best regards, Robbin
It was comfortable and convenient
Talk to Mattina she will get you taken care of. Amazing customer service and just genuinely nice, which we could all use more of. Thank you, I will be back! ☺️
Danielle was EXCELLENT If I can I would leave her 10 Stars⭐
Angel was awesome and very helpful! He was very friendly and had excellent suggestions! Even pointed out details we didn’t think about while looking for the right couch!
I was at this store yesterday to purchase a dining room set and end tables. I worked with Angel. He was very helpful and very patient. Good salesman!
Ariel was wonderful. Loved that she took her time with us. Thank you.
Excellent Service!!!!! Kevin and Danielle went above the best service. I was 673 miles away and they Face timed me and I got my house full of furniture. Danielle took her time went through the store and she was very knowledgeable. Kevin was also extremely helpful. This is why we are returning customers and will continue to return. Ten plus stars
Angel is a great salesman and helped us out in finding the right furniture for our needs and price.
Everyone friendly and helpful from the time we walked in until the time we left happy with our purchase
Danielle was friendly and answered questions I had about a sectional I will be purchasing. The store has some lovely furnishings.
Great store! They had the sectional I saw online in the store for me to view in-person. Moulay was a great salesperson! So helpful and patient. He took his time to find multiple pricing configurations for my sectional. I highly recommend Moulay and the Ashley store in Cherry Hill!
My wife and I had a great experience working with Angel in the Ashley store in Cherry Hill. Angel was extremely helpful in explaining the various options we had for a new bed, explaining in detail the pros and cons of each option. He also ensured that we received the best possible discount. Angel was professional and a pleasure to deal with!
Very helpful staff, especially Danielle.
I was all through with Angel. So detailed and knows a lot. Very respectful and I feel so comfortable thought my transaction with him . Good sales man. I am happy with the leather set I bought and some wall art. He also took me round the whole store to make sure I was comfortable with my choices .
Margaret is a wonderful salesperson she actually listens to your concern very experienced and explains to the T.
I just had the best experience at Ashley furniture because of Angel. He went above and beyond to assist my spouse and I to find the perfect couch. He spend so much time rearranging various couches to show us all of our options. Never once did I feel rushed, pressured or overwhelmed during this process; which was my experience at other stores. I’m so happy with my purchase because of Angel’s help.
Angel was incredibly kind and helpful. He walked us through every single option until we were confident with our decision. I’m very happy with this purchase
Rocco was an excellent and informative salesperson. Thank you for your help.
I had a great experience and was very well pleased with your services and my purchase. Thank you so much.
Margaret, our sales person was Great!
Needed help ordering furniture and Mattina was so helpful! Listened to our concerns and quickly and efficiently helped us with the issues we were having so now my furniture is ordered! Next time I order from here I will definitely be asking for Mattina! She was fabulous! Greatly appreciate her help!
Excellent service , selection and pricing.
Our sales person was very helpful, he went above and beyond to help us as we were deciding on our purchase.
Always a pleasure working with the employees at Ashley. They do everything they can to work with you
Ariel and Margaret were great. They were very knowledgeable and attentive. They took great care of my needs.
Everything advertised for couches n love seats n sectionals. They are NOT in the show room. Why would I buy furniture site unseen. We were leaving. I saw clearance room. Found hardly nothing to choose from there too. But I did get a sectional. Not exactly what I wanted. But I can live w it. Esp for the price. Doubt for the rest of what I want and need, I am going somewhere else. Can't see ashley store hopping. When they are 30min to hour apart.
Our sales lady, Barbara was wonderful; spent a couple hours with her...bought three rooms of furniture. Very patient and knowledgeable.
(Translated by Google) Excellent customer service, delighted. (Original) Exelente servicio al cliente encantada.
We had a wonderful experience at Ashley Furniture. Barb was incredible to deal with. So much to choose from. Definitely recommend you go see her!!
Mr Alidrissi was very helpful, he was able to take my order quickly and help me find the right mattress, he was able to get all the financial arrangements started quickly and it was completed just as quickly. I don't think I was in the store more than 25 minutes... Thank you to all the gentlemen who helped me. Linda
We could not have been happier with our experience at Ashley Home in Cherry Hill. When we walked in, Vicky greeted us with a warm smile and her wonderful personality. We felt free to browse the entire store without feeling any pressure whatsoever, and we knew we could easily find Vicky for any additional information. We ended up purchasing several pieces of furniture for our new home, and we could not have done it without Vicky! She explained every detail of our purchase and delivery process so thoroughly, and really took the time to get to know us. She is the best!
Rocco was a true professional salesperson. He listened carefully to what we were looking for and took us to the right spot in the store. He was great to deal with.
Great shopping and buying experience. Barbara was the best, working with us, and explaining everything about the sofa and protection benefits. We’ll be back!
Ariel was professional and made my choice for a mattress very easy. It was a queen size that fit my budget perfectly. When you come here, make sure to ask for her.
Wonderful service, thank you !
Angel was outstanding in choosing furniture and was very thorough with the financing. Angel was professional and very knowledgable. I will be shopping at Ashley’s again! Thank you again Angel!
Margaret was wonderful. Showing me all my options!!!
We had awesome customer service from Angel and his manager. Happy with our purchase and are repeat customers
The store is conveniently located and Mattina was very helpful and a pleasure to deal with and the holiday sale pricing made my decision to purchase quite easy. Also, the items were delivered as promised by two men who were pleasant, professional, quick working and assembled the items quickly and accurately.
Great service.
Barb was very kind and didn't make us feel rushed or pressured to make a purchase on the spot.
Angel was awesome with helping me with my purchase
Great experience purchasing from Ashley! The salesperson was friendly, knowledgeable, And really made us feel relaxed during the whole process.
Margaret was our sales representative, she is extremely pleasant and very helpful. We had a very smooth and great experience. Thank you Margaret!
Danielle was awesome! Very knowledgeable with great customer service.
I bought a table and a sofa. I had a very good experience with Mrs. Bárbara, who served me very well. I felt very comfortable in the store. and the manager was very friendly and gave me a very good discount. 😊 thank you to the whole team. (by Deina Reis)
AJ was very pleasantly helpful and wasn’t pushy or overbearing. We found a great sale on a beautiful recliner sofa and AJ assisted us with our purchase. I appreciated being able to go in the store and knowing there was someone to help without feeling any pressure or someone following us around. Ashley furniture had a great variety to choose from and good quality furniture at affordable prices. There were a lot of good Memorial Day sales.
AJ was amazing as usual! He helped is find what we wanted and in our price range. This is why we always come back when we need furniture
Excellent experience from start to finish… Will definitely go back. Victoria my sales rep. and Keith went above and beyond to give me the advice and service needed. I’m sure they will do the same for you. Speak o Victoria today. Thanks
AJ was a friendly and awesome salesman! He is very efficient and made the furniture purchasing experience enjoyable! Thank you!
We were very pleased today when we came into Ashley to purchase a new chair. The salesman did not try to push over priced items our way, he went to exactly what we wanted & we can't wait for tomorrow's delivery. We would recommend Ashley in Cherry Hill.
Angel was very helpful and courteous
Helpful and quick!
Angel was the sales representative who assisted me with my purchase. He was professional, patient and did not place any pressure on my decisions. Excellent experience.
Barb was very helpful during our couch search, and went above and beyond to help us find the right fit.
I've been dealing with Ashley store for over 15 year's and always loved the service and Quility of the things I buy I'm so confident I don't get warranty if it's factory default they will replace it Angel he was wonderful and helped me a lot on my decision
Ashley is always so amazing. Great prices and customer service. We always get all of our furniture from them!!!
I Only shop at ashley furniture… great prices!! nice staff !!
Angel was incredibly helpful and patient. After we explained what furniture we were looking for, he showed us our options and detailed both the positives and negatives of each piece. Assuming the rest of the Ashley staff are as attentive as Angel, I highly recommend this store.
Ariel was very helpful
Magaret was very knowledgeable about the mattresses and help us make the right choice on our bedroom set. Will come back for sure
Our salesperson Angel was wonderful. He applied no pressure and was knowledgeable about the sets we were interested in. We got a great buy and we're very satisfied.
AJ was excellent! He was very professional, accommodating, collaborative, and friendly. I would definitely recommend someone to visit him at Ashley’s Furniture.
Danielle is such a beautiful and welcoming sale assistant. We always come back and request her. She is honest, doesn’t pressure you to make a purchase and she always wants to make Sure we are happy with our purchase.
Rocco made the experience a finding the right furniture set so easy for us!!! It was truly amazing!!!
My wife and I are looking for a new bed for when our addition is done, we visited the Cherry 🍒 Hill location and Vicky Hinson came to the rescue. Vicky explained the options for the bed we chose and can't wait to make our purchase through Vicky!
Lots of options and the friendliest staff. Barb was an absolute pleasure to work with!
AJ is the best.. good excellent service
Great experience They listen to my needs Angel was very helpful
Barbara from the Ashley Furniture in Cherry Hill was very pleasant and helpful
Rocco was amazing! Very knowledgeable, kind and helpful. Both my friend and I bought furniture from him last night. We would definitely buy from him in the future!
Always a go to place for me and I always find what I want or need.
Their salesperson, Barbara Graves, was professional and pleasant in working with my wife and me in our quest for a new living room set. She in short order helped us to find what we were looking for and got us a great price.
Best customer service!!! Love Sherri at Deptford location!!!
I have shopped here many times over the years and I always find great quality. Angel was super helpful while giving me space to look around. Found everything I needed with his help.
Barb was such an amazing help deciding on a new bed set.
The representative was very helpful and informative i love my mattress
Excellent service with massive selections,and we appreciate Angle for working with us. GREAT JOB!!🔥
Was not pressured by the salesperson. Was able to walk around and see what I liked.
The cherry location is huge the selection is breathtaking and beautifully appointed. We were greeted at the door by AJ A knowledgeable experienced salesman who helped us with our selection even rearranged the furniture to make sure we were able to make a good match he was patient, kind, and made sure we were satisfied with our purchase.
Excellent
AJ was amazing simple and easy very helpful and friendly made my experience wonderful.
I had a great buying experience! I recommend working Angel. He greeted me as soon as I walked in. He’s very knowledgeable and helpful! Made the whole process easy and hassle free and was very transparent about the pricing.
Great costumer service
Great experience. Angel was so helpful! I highly recommend this store.
They have a huge selection of different types of furniture from bed frames to wall art. Ashley's furniture is a HIT!! The prices are alittle steep but for good quality, I don't mind.....much lol.
Barbara was very pleasant
Mattina and Barb were so helpful and kind, really appreciate the excellent service!
Great service! Ask for Barbara Graves
Vicki was very helpful
My experience with Ashley furniture store in Cherry Hill was amazing!!!! I dealt with an associate named Angel he went above and beyond to accommodate my furniture request. This is what customer service looks like!
angel was extremely helpful and knowledgeable. Thanks to him. Ok will purchase all future furniture purchases at Ashley
Rocco was fantastic! Could not have gotten a better rep!
Very pleasant buying experience. Matina was knowledgeable and delightful. Store was clean and well displayed. Would highly recommend.
My wife and I shop at a Ashley store our help was Rocco very nice rep/furniture specialists
Barb showed us a variety of couch and recliner options. She was very friendly, professional and took time to answer all of our questions, in addition to demonstrating operations of same. Prices are good, especially when the discounts are applied. We have purchased from Ashley in the past and were very pleased with the products, service and service after the sale.
I had a great experience with Barbara Graves today at Ashley Homestore. She was very attentive and professional with my purchase of a kitchen set. She deserves a double commission with the help that she gave me today. I would highly recommend Barbara to any of my friends or relatives that come into Ashely, Cherry Hill. Thank you, Kathleen Dolce
My experience today was nothing but amazing. Aerial was very professional and provided excellent customer service both times I visited this location.
Ben was very helpful.
Angel was our salesman. He was excellent from start to finish with the purchase of our new living set. Definitely five ⭐️⭐️⭐️⭐️⭐️
Angel De Jesus was very informative and made our purchase experience today a pleasure. We will definitely return in the future to add more pieces to our collection. Thank you
After three days, you are not permitted to return anything. I spent roughly 7 thousand dollars on furniture at this store, which included bedroom furniture, and living room furniture. The couches for the living room didn’t fit right, and the wrong color was delivered. By the time 7 days had elapsed, the manager of the store was unable to honor the 30-day return policy that Ashley stores have in place online. He told me that his shop is privately owned and that it has a return policy that is 72 hours….72 hours? That is ridiculous. They do not honor Ashley’s store policy. I would recommend that you go to a different store, such as Bob's Furniture Store - customers are treated reasonably. At Ashley's, I will never make a purchase of any kind. I recommend you really think about buying anything at privately owned furniture stores. This 72 hour period is a scam.
Wonderful service! Reasonable prices. Was helped very quickly!
This location has one of the largest showrooms in the area. From the front door to the back door there are many settings to match your style.
Got 3 seated recliner sofa for a great deal on presidents day. Staff are very friendly. Barbara explained us very well about all types of recliners and their differences. Will definitely recommend my friends here.
Everyone was so professional, thank you.
Great
Martina Davies is awesome
Martina is very professional and helpful. She is willing to listen and help with all our questions and concerns.
Ariel was fantastic! Helped guide us for exactly what we were looking for while giving us space to shop. She was there with any questions we needed answered. Super friendly!
I want to preface by saying they have a fantastic sales team everyone in the store is super kind and very patient. I don't feel pressured to buy and everyone I've spoken with has been super upfront, helpful, and knowledgeable about products in their store. Here's the kick. I went to purchase a piece of wall art I had seen a couple weeks back and couldn't stop thinking about. Finally decided to spend the money. Made the purchase, and went around to the warehouse doors to have them load it into the trunk. About the size of a 65" TV, it was a full glass piece with no frame. Unfortunately, it was leaned on the wall on the short side (would never do this to a TV😂) and when they went to move it, it bent like a recurve bow (it was in bubble wrap). Long story short, the piece was mishandled and ended up shattering. I would otherwise give 5 stars to Ashley furniture, I just purchased furniture a month ago and had no problems, but after spending hundreds of dollars on something I was very excited to have on my wall, I was really disappointed in how everything played out going home with an empty vehicle. They said they have another at a different location so hopefully I arrives in one piece. Will update
Had an amazing experience. Ben went above and beyond and was so personable and friendly.
Our salesperson Mattina Davies was extremely helpful, listening to our needs and very knowledgeable and supportive. We’d rate her 10 in customer service.
David Reichner was a pleasure to work with. He made the ordering process so easy with his knowledge and professionalism. 5 stairs to an excellent salesperson.
Nice staff and great service
Had the pleasure of working with Angel. He helped pick out my bedroom set without pressureing to purchase. He worked on getting a better deal then what was online. Definitely recommend!!!
When you visit ask for angel best sales representative in there.
Amazing experience no pressure to buy very knowledgeable great customer service
Always nice customer service
Danielle was extremely helpful!! Very knowledgeable about the furniture in the store. She was very patient and did not mind walking the floor showing us different furniture items.
Salesperson very helpful
Mattina Davies was a wonderful sales lady. She was very patient and had excellent knowledge of what was in the store. She had good suggestions to share. She didn’t pressure us but had an upbeat personality. We felt she really cared about our satisfaction. We always shop at Ashley’s for all our furniture and Mattina helped make today’s shopping experience excellent.
I am very pleased with my sales experience 😊
Danielle is awesome and knows her business. Good experience!
Great!
Thank a lot for your help
I purchased several pieces of furniture today that I love! There was so much special attention given to me by Ashley staff that I felt unable to accurately express my gratitude. WIN WIN 🏆 🏆
Sales girl, Mattina, was super. She listened to what I said and took me to the best piece of furniture that I could afford. She didn't try to force me into something more expensive which I am glad for because I would have walked out and went somewhere else.
Sales Rep gets a 10/5 Stars. He was supper professional and a good listener. Thank you Moulay
Ashley is good quality and reasonable there are too many kinds of furniture Barbara is great person she is so helpful very special thanks to her
I have been a customer of Ashley for years.The salesperson I used to help me is no longer there he was great But I was able to meet someone just as good.My new sales lady is Mrs Vicky in cherry hill store I met as I was looking for my furniture she was straight to the point what was good and what wasn't and I loved that about her.Then I went back to purchase something else from her, She's a real diamond and If she's not I'll come back she's like family now to me and my daughter.So if your looking for honesty and not just a sale go see Mrs Vicky in the Cherry Hill location. Thanks Mrs Vicky for all you do. Our #1 Sales Person.
Ariel was such a huge help
I came into the cherry hill store and was greeted by Matina. She was absolutely AMAZING! She helped my find exactly what I was looking for and made the buying process smooth and extremely easy! Her customer service and professionalism is amazing!
I was astonished when a salesperson offered me a wheelchair. I’m old but not feeble. But other than that, he took care of our needs to but a desk.
Easy not pishy great selection.
Ariel was so friendly and helpful and has a perfect personality
Angel was excellent. Very patient and was very honest. Highly recommend him!
Ashley has such a great selection of furniture, with reasonable prices. Angel was AWESOME! He really went out of his way to make sure I got exact what I wanted, and he over explained everything and made sure I was happy with my decision. Will definitely be back!
Great customer service on the purchase, and they were very patient as my two toddlers ran around the place.
Sales person very polite and friendly understood the product asked co-workers questions when she did not know willing to get the answers
Angel's sales expertise and customer service was outstanding, anyone looking for furniture I would recommend to go to Ashley in Cherry Hill.
Excellent, Barbara my salesperson was excellent, very patient and helpful
Barbra was very friendly and professional
Great customer service sales floor people are really nice and helpful
Great service!!
Excellent customer service. Clean store and friendly staff. So many high quality items to choose from.
Wonderful experience. Made the whole buying experience very smooth.
The sales man was very helpful I would definitely recommend to family and friends
We had a wonderful experience purchasing a new mattress! Vicky was our sales agent, she was so nice and super helpful!! I would definitely recommend her to everyone! One of the best!
The sale representative was very helpful and professional
Deal of the Century!: made a visit to Ashley’s hoping to find an affordable accent cabinet and left with the deal of the century- a piece of furniture much larger - just as affordable and much more functional than I could have planned. Ben was so supportive and friendly, as was everyone in the store! I just love a great shopping experience; today it was at Ashley’s!
Angel was an excellent salesman! He gave me enough space whereas I could roam the entire store with ease!
Purchase 2 sofas today. Great deals and great sales person.
Angel was so helpful and made sure I got the exact item I wanted! He was SO sincere and didn’t try to “sell me” on something expensive or extra. Angel was super knowledgeable about Ashley’s product offering and knew exactly which pieces were in the color I wanted! I would definitely go back. Overall, this was such an approachable experience to buying furniture and I’m really glad Angel was able to help me find what I needed, within my budget!
Angel was very good with helping me choose the right mattress. A+service .
They lied to me about when my furniture was coming as well as when I would get a call to get the date it would be available
I received a warm welcome when I walked in and after a brief explanation of the layout of store, the sales person allowed me space and time to browse and shop without feeling pressure. My sales person, Ben was very helpful in helping me find exactly what I was looking for and printed the details for a different item I was interested in. Overall I was very satisfied.
Vicky was nice and easy to work with; knowledgeable, pleasant, and friendly. We appreciate her working with us looking forward to visiting the store again. Thanks, Peggy & Norman
Barb was exceptional. Very easy to work with, friendly and knowledgeable
Sales rep was very patient and helpful, answered all my questions and provided an exceptional service. Very pleased.
Went in today and found the perfect dresser and not too pricey, Rocco helped me and he was great too. Definitely recommend going there.
Angel D. Was the absolute best! Each piece I brought he thoroughly went through it with me. From stitching of fabric to price and comfort! He was very informative and educated on any furniture I pointed to. Very patient! Like the first sentence, HE WAS THE ABSOLUTE BEST! Ask for him when you get there! But I do have to say the Ashley store team at this location makes you feel welcome and acknowledged. Thank you soooooooo much!
Even though I didn’t find what I was looking for, Bryan was very helpful and courteous. I will definitely return the next time I’m in need of any furniture.
Sales manager and salesperson were very knowledgeable of the product and a pleasure to deal with. They both took the time to show me the warranties and options of the seating I was purchasing
Ask for Angel he’s the best!
I was assisted by Angel from the Cherry Hill location. He was very knowledgeable, patience and answered all of my questions. Angel even followed up after the initial visit. I walked in not having any idea of what I needed and walked out feeling confident on how I’d complete my new space!
Bryan was so helpful and was an awesome salesman. I felt that he understood what I was looking for.
Dave was very attentive and helpful. Great service!
Excellent service from Danielle, who was the extremely helpful, patient, knowledgeable, and accommodating. I am so excited for the arrival of my beautiful living room and rec room furniture! Thank you!
Mattina Davies was fantastic. THANK YOU!
My experience was amazing! Angel was so professional and helpful. He made my shopping experience so easy and fast
Mattina, was extremely help and very patience. Her expertise, skills and customer service were amazing 👏. I will 100% be returning for future purchases and will be recommending her to family and friends.
Ben and the rest of the staff there are great. Everyone is happy. And no pressure to buy. A+++++
David Reichner was a pleasure to work with. Very helpful over the phone and even better in person.
Salesman was very accommodating and understanding of our needs.
I had an excellent experience at Ashley Furniture. The sales person was very knowledgeable and informative. He was an absolute professional.. The finance person was awesome too.
Great experience my saleswoman Ariel was great at helping me pick out my dining set
My partner & I came into the store to look around as we are planing to move soon. Immediately we were greeted by the most amazing, kindhearted and patient woman, Miss Vicky; Whom also might I add, provided a FLAWLESS experience for us. From the start until the end of the transaction, she made sure we were 1000% certain with things and didn’t pressure us into accepting anything less than what we loved. It felt as if we were talking to a family member during the entire encounter. I would recommend Miss Vicky in this lifetime and the next as she embodies what it means to go above and beyond! Thank you to Miss Vicky and team for such an impeccable experience. We will DEFINITELY be retuning!
So good
We adore this location of Ashley Furniture. Ask for Angel - He really knows his stock and has a lot of patience!!
Heather is very talented and helpful. She will help you with your questions and willing to see you happy.
Barbara was a great salesperson. Very helpful and friendly.
Manager was extremely rude to me, questioning whether I was capable of buying anything. Prices were extremely high compared to any online stores. If you plan to get anything, at least ask them to match the price. Or better yet, buy elsewhere. Don't give them business.
Fantastic customer service. Mattina was amazing to work with. Great selection. Highly recommend coming to Ashley furniture!!
The Ashley Sales Team is very good. My Salesmam was Ben and he was very helpful and gave good information regarding the items I was looking to purchase.
Very helpful and friendly.
Sales representative was great to work with!
Ben was great. Was there to answer questions without hovering or harassing. That is huge for us. Furniture selection proved to be large but not overwhelming. Great selection. Looking forward to delivery.
Angel was very informative and personal. Great experience
Wonderful sales people and super fast delivery. The furniture is high quality at a fair price.
Sales person Angel was very nice and very professional. Good job Angel definitely I will purchase my couch from you.thank you very much
Horrible customer service.
So much to choose from at Ashley. The salesperson, Angel was very helpful and patient
Learn from my mistake and never accept an incomplete couch from Ashley. The couch was delivered missing the chaise’s back cushion, which the 3rd party delivery technician noted and called customer service for a replacement. Ashley does not provide email confirmations or estimated delivery times for replacement parts so I called in for updates and waited and wondered when the cushion would arrive. Let it be known that your replacement cushion will come in 2 boxes - stuffing and separate cushion covers - which you get to put together yourself. 4 phone calls later you will still have an incomplete product but making full payments.
Simple and easy to shop and buy. Great customer service.
Awesome selection of products and very professional staff.
Quick and easy
Very friendly and helpful.
Dave was super helpful!!
Angel did a fantastic job showing us the things that we were interested in without the hard sell We will definitely look for Angel next time we are in the market for furniture
Staff was very helpful and purchase was completed quickly.
Barb Graves was so warm and welcoming!
Had such a wonderful experience this week. The sales associate, Angel, was unbelievably knowledgeable, kind, patient, and funny! He rolled with all the punches we threw at him and was looking out for my best interest. The associate who took my payment, Collin, was also an absolute gem- personable, warm, polite, and so friendly. They made a big purchase feel much more comfortable!
From the time I walked in the store, until the time I left, it was an enjoyable experience. I was free to browse around the store without a sales person hounding me. But she made it known that she would be available when needed…which she was. She was very helpful.
Great experience. Our salesperson Martina Davies was very knowledgeable and took the time to answer all questions and explained all purchase options.
Angel was super helpful and friendly! He made sure we got what we wanted and within our budget.
Everything looks spectacular. It was wonderful to visit the store. Barbara is very kind
Poor junk furniture.Poor manager at. Shipping center.He told guys to bring me damaged item after they showed him damage Chair is junk too.No manager will get on phone Delivery guys were great though.call me corporate please Dennis Spitzer
Ben the salesman is a real jerk.Laughing because we were dealing with issues of their poor repair service and junk furniture.Still waiting on replacement hutch,correct glass holders and for them to look at the worst made chair furniture.Botyom line junk furniture and poor attituded
Great Service
Danielle is always welcoming and helpful! There is never any pressure to purchase which is why we always come back and buy from her ! Top notch sales woman !
It was a great experience. Great customer service 👏. I was happy to spend my money.
Good Customer service
Very helpful staff reasonable prices.
Kind, considerate professional. Very nice helpful. They found what we wanted size and color.
Very helpful and knowledgeable salesman.
Ariel was fantastic!! She helped me understand all my options as a first time buyer and made the process easy and quick! Overall 10/10 experience!!
I have shopped at Ashley furniture and bought my 2 bedroom sets from them. I am happy with their quality and the ease of shopping with your sales people Danielle my salesperson has always went out of her way to help me. She is courteous and knowledgeable of the merchandise.
Ask for angel dejesus
Vicky was very helpful and nice!
This is a beautiful store with so much to see. Barbara was so great and helped us make choices. So happy we drove here.
Meeting was very helpful and pleasant!
(Translated by Google) Excellent attention Vicky treated us like family, 100% recommended (Original) Excelentes atenciones Vicky nos trató como familia, recomendado 100%
Great help!
The salesperson Danielle was very welcoming and knowledgeable. Very pleased with my visit.
The best most helpful staff. I will recommend this store to everyone.
Si was helpful and informative.
Sales people were great and very accommodating
We were in the early stages of shopping for a sofa. Our sales woman was informative but also gave us our space to shop. Which I appreciate since my husband has public anxiety. It can be hard for him to go out in public.
Excellent service
Where do I start , I ran to ashley furniture after work just on a whim . Ended up getting a beautiful living room set and dining table with chairs and I’m so pleased . Ben who helped me was amazing ! He went above and beyond helping me ,giving me ideas and options and I got a great deal on top of that . What an experience. So many beautiful choices and knowledgeable sales people . If your looking for beautiful furniture at great prices go to Ashley Furniture and please see Ben ! Thank you so much !
Danielle was amazing. Great experience 😊
Friendly and easy. I will recommend my friends. Thank you!
Angel was very helpful and knowledgeable. Pleasant experience
Danielle was very pleasant and attentive from the moment we walked in. I was with my 89 year old mother and she was so patient and absolutely listened to her needs. My mom usually takes a very long time to make a decision, but with Danielle's help we purchased a sofa within a half hour. This is our third purchase from your store at this location and we always leave very satisfied. Thank you.
Angel was great! He was incredibly knowledgeable and very helpful.
It was very helpful, more than I thought it would be. I will definitely shop there again. My salesperson was excellent. Thank you!
Vicky was excellent! Will go here again!
Angel went above and beyond to find us our perfect sofa and loveseat. He made sure to us every option possible that fit our criteria and that would fit our space comfortably. We’ll definitely be back!
Our sales person, Vicky was extremely helpful picking our furniture for my in-laws. I would highly recommend this Ashley’s.
First time shopping was rewarding Helpful and courteous staff Will definitely buy again.
(Translated by Google) I had a very pleasant experience, I want to thank Mr. ANGEL for his great help and kindness, many blessings 🙏 I recommend that you ask for him whenever you go. (Original) Tuve una experiencia muy agradable, le quiero dar las Gracias al señor ANGEL por su gran ayuda y amabilidad muchas bendiciones 🙏 Les recomiendo que siempre que vayan pregunten por el.
I enjoyed doing business with Ashley the staff there was very pleasant, helpful. Miss Barbara Graves is the one that helped me picked out my dining room, set such a pleasant person and took the time to listen to what I'm looking for as well as Dave Richner is another sales rep was excellent and because of him I'm coming back to pick up my living room set which I was going to Raymour Flanigan but I will be back to purchase my living room set
Ben was very helpful. Gave me space to look around on my own and there when I had questions. Will definitely return.
So reasonably priced, and Mattina was so helpful and patient with us!
Lots of good furniture at great discounts. Got a great deal.
Ben was very helpful and professional. Ben was able to answer all my questions that I really appreciate all his help. I look forward to working with them to buy more furniture in the future.
Angel from the Cherry Hill store gave me great service. Walked around the whole store with me stopping at each couch that fit the description that I was looking for. Very good customer service all around. Would recommend to anyone.
Ben Hamilton, our sales representative at the Cherry Hill location was very professional, patient, and well versed in the products. He went above and beyond while explaining the products, to include researching online the details to fit our requirements.
Vicky was very Friendly and knowledgeable about the products that I was Interested in !! She was great !!! I will definitely go back to her again !
Sales people were very friendly and helpful in my search for the right furniture piece. Thank you for a pleasant experience.
5 stars to the guy that helped me
Danielle Menon was very helpful and very polite she answered all our questions. Highly recommend.
Barbara and the staff at Ashley made this the easiest furniture buying experience I have ever made. No pressure, very knowledgeable on the products she is selling and all the great features for each piece.
Angel DeJesus was extremely knowledgeable and professional. What a pleasure doing business at Ashley's .
My sale person was very helpful and professional. She made it possible for me to make the purchase a lit easier. She's a professional and I'm great full that she was at the front when I walked in.
The associate Danielle helped me pick out the perfect couch and cocktail table. Showed her pictures of the room and she perfectly matched things, made great suggestions, and gave me a great deal.
Great customer service, reasonable prices Mr. Angel was an excellent sales person he took time to help me find the right furniture to fit in my small apartment. Thank you Mr. Angel.
Ariel was amazing. Made the experience easy and pleasant.
Huge selection and really friendly staff. Shoutout to Angel for helping us find the perfect sectional
I had a very great time looking for my mattress for my home. The sales associate was phenomenal very helpful and very nice.
Ben our Salesman was excellent. No hassle and knows the products. We walked out with a sofa and loveseat at great prices. Store is well laid out and plenty to see.
(Translated by Google) Excellent service from Mr. Angel. (Original) Excelente servicio de parte del Señor Angel.
Tina is a wonderful sales associate and Mike is a great manager. Both of them are a pleasure to work with and we are happy with our purchases.
Loved the inventory and more importantly, loved that so much of it was available and in stock. Ben H. was so helpful without being pushy….I will definitely be back to work with him at this location.
Vicki was Warm positive and very knowledgeable
Great service and a great source of information on the furniture I was interested in Ben did a outstanding job. Thank you
Very happy with my purchase
Ariel did an awesome job. She was patient with us and offer us some options in the areas we were looking for and ultimate belief is find a couch. She's great deserves a raise.
Angel was wonderful and very helpful I will recommend him. Very polite and friendly! I give him a 10
Angel was so nice and very helpful! What a wonderful salesman. He was very patient and not pushy at all.
Sales reps are Very Professional, prices are very reasonable
Mouley was very helpful, I told him what I was there for and he did the rest
Manager was very helpful and kind!
Lovely storeroom!! The employees are super helpful and kind, and we're very excited to get our new couch delivered!
Great customer service all around - from when you walk in until you leave, including phone calls in between . Saif was great to work with. Looking forward to many years of family dinners in our new dining room!
Ben was very nice and knowledgeable. He did a great job helping us find the perfect sofa for our living room.
We had the pleasure of working with Mattina from start to finish for our living room purchase. She was very kind and professional when she greeted us, and answered all our questions promptly. We were very happy with our purchase and wanted to recognize Mattina for her efforts. The store was well kept and had a large variety to choose from with reasonable prices.
Very clean, very neat store; super friendly staff, not pushy. They listened to me saying I wasn’t buying today I just wanted to explore, they left me alone and let me roam. Checked in occasionally to see how it was going but nothing of the pressing, ‘decide now’ salespeople you may encounter elsewhere. Very pleasant experience.
Great staff assistance, large supply
Angel was great and was able to find me exactly what I wanted with a quick and seamless delivery.
Got my new recliner. Happy Birthday to me. Can not unload my current super clean sofa or I would buy new sofa..
They sent me the wrong couch. I went back to the store because the delivery people threw the couch that wasn't mine on the grass and when I went back to the store and I asked to speak to the store manager, I said please can you send me my rifle couch Would you make sure you don't send the same delivery people because they're very rude. Well they did they send the same delivery people the manager assured me that they would be fired, but apparently they weren't
The delivery person was on time professional and fast Thank you
MS. B. Graves were very professional and caring.
Tiffany, our salesperson was very friendly knowledgeable and accommodating. We were surprised by the affordable selections and will be back to make an additional purchase soon.
Very polite and very helpful in selecting my purchase, fare price with no interest added.
Went into Ashley's for the first time and I was impressed with the beautiful items on display there was so much unique things I wanted all I will definitely be purchasing more from here as the prices are good.
Excellent Customer Service from Barbara aka Abigail as nicknamed by my 10 year old 😍
Always a pleasure shopping here for furniture .We've shopped here for a while now and have always been taken care of
Ben Hamilton was very kind and helpful. The entire experience was wonderful.
Great deal on my purchase, but my sales rep Saif had to help other sales rep with their customers which caused me to wait a long time, and the actual payment part was frustrating because their system doesn't recognize (Washington) DC as being a state for billing purposes SMH Let's hope delivery goes smoothly!
We were very pleased with the big selection of quality choices, and impressed with the service provided by our salesperson Ariel.
So happy with my experience at Ashley Furniture! Tiffany helped us with our entire process and was incredibly helpful. The delivery was quick & efficient!
Barbara was a delight and went the extra mile to make sure we found what we were looking for.
Ben was the BEST. Super friendly, helpful, funny and informative. Got me everything I wanted. When I wanted it. Thanks Ben!!!
Mattina is awesome!! She was knowledgeable, helpful and not pushy at all she stayed late to get everything put together for our purchase.
We had a super nice and great experience here. Shaif brother thank you so much for helping and finding our home furniture. We heartly appreciate all your generosity and all the help towards finding the best furniture and mattress in the store. Manager and staff is very kind. Highly recommend Ashley furniture! Renu Nilesh Patwa
The best experience with Barbara.
The representatives were helpful and not overwhelming. The showroom is enormous. I highly recommend for mattresses and sectionals.
Mattina helped me with my purchase and treated me as if I was one of her own. She took time to get to know me personally, my space, and was transparent and commutative. She worked with me, heard my styles, and met me with what would work best for the space. She was fantastic and I recommend her to anyone looking for furniture. Very pleased with my purchase.
Walked in was greeted right away and help me find exactly what I wanted Thank you Ben Hamilton And Loretta from the Delran store that suggested I go there
Very professional
Ben was very helpful and accommodating! I got some really great items at the sale cost! I hope to shop here w/ Ben again.
AJ was very helpful and personable! Was not pushy and he let us take our time.
Vicky was very attentive and knowledgeable. Great personality and awesome customer service!!
I bought a sofa and loveseat in store, the salesman reinsured me that the warranty would cover damages, cleaning and rips. I've called several times and have been told that my warranty doesn't cover these things, call again now they do cover these things and furniture doctor will be out again to fix issues (they don't take stains off back pillows) They already restuffed pillows and they are horrible looking within a month, back pillows are literally detaching from sofa and the wood that hold the back cushions are broke in several pieces, so I have pillows under them holding them up. When I purchased this furniture I was told I would not have a big issues having the furniture replaced if needed but Ashley Furniture is doing anything they possibly can to not replace my furniture and not fix it all the way. My furniture is completely uncomfortable now, no back support at all anymore with the wood being broke. It's a shame that I cannot have this furniture replaced with the condition it is in when the warranty states that I can.
Very helpful, great service!
Barbara is great, wonderful customer service, I'll be back.
The service looking for furniture was great and men were professional and careful....Ashleys is the Best!!!
Just went to look, but Ariel was very courteous and respectful of my needs. I will be back and I will see Ariel, she was so sweet and nice.
Angel was such a great help! Very patient and accommodating
Great place good prices. Ben H was friendly and very helpful would recommend asking for Ben especially if you have dogs
The sales lady Barbara was perfect and made our experience wonderful. We will return.
Your sales man AJ was very helpful and professional in completing our purchase.
Easy/pleasant shopping experience. Our salesman AJ was great!
Salesperson explained everything i needed to know about style and pricing. I will be buying a few pieces.
Awesome
Vicky was just amazing. Although the store didn’t have exactly what my friend needed, she gave recommendations and suggestions that led her to get the sofa she wanted. I also looked for a bed frame that she was very helpful with. While I didn’t purchase it yet, when I decide, Iwill definitely be returning to see her! Great selection of beautiful furniture.
Angel was quick, friendly, and helpful. They had deals that made things a bit cheaper and I couldn't imagine the whole process being any easier.
Ashley furniture had a huge selection & it was great that clearance & outlet were all in house too! Our sales rep Angel provided great service- allowed us to shop around for what we were looking for and then helped us quickly & efficiently place our order! We are very happy!
Angel DeJesus was very helpful
Best experience ever. Brandon is as amazing. I suggest everyone ask for him.
Great service!
Thanks so much Brandon for helping me pick out a sofa set
My name is Tiffany Bowden I would like to give a shout out to Ben Hamilton ! He is an excellent salesman at Ashley furniture in Cherryhill Nj! He was patient and kind and long winded I am a picky person who want a lot for my money! I wish more salesmen were like Ben ! I had a beautiful shopping experience and he helped me fine everything I needed ! I am going back to that store to buy more because of Ben Hamilton!
Great experience!!!! I always choose Ashley
It was a good experience! My salesman Ben was very helpful. I didn’t intend on buying the at the first stop but everything workout . Walked out with a dinner table and a couch !
I had a wonderful experience shopping for new family room furniture! Ben was attentitive to what I was looking for AND gave me space to think. No high-pressure sales. It was refreshing not to be hammered! We will be back!
I recently purchased a powered reclining sofa. At Ashley there were many nice models to choose from with alot of features and color choices, the sales people, cashier and even the guy that helped me load my furniture in my truck were pleasant and helpful. I have purchased from Ashley before and will again in the future.
Absolute scammers. Found the same couch online for $500 less, then he takes down all of the info regarding it, walks away to enter things into the computer, and suddenly the price online matches the in-store price. I believe his name was Brandon or Cameron? In any case, please do yourself a favor and go anywhere but here. If you absolutely have no other option, I’d recommend checking online and keeping the price to yourself
Good service. Very friendly staff. Very satisfied with furniture.
Purchased my furniture during era when everything was back logged; Ashley furniture presented me with various satisfying options that were available on the spot !
Staff was friendly knowledgeable and helpful
I love my dresser
Very helpful and knowledgeable
Ben was excellent. He greeted me warmly and he helped me select the best mattress for my grandmother.
This is a fairly average, lower-cost (and lower quality) furniture store. I was searching for a powered recliner and there were few suitable choices. I searched four other stores, but found what I wanted at Raymour & Flanagan in Cherry Hill. The staff was very friendly and the stood was well-lit and clean. Parking is also quite ample. Like most furniture stores, the interior is a maze (and I have not found any furniture that isn’t set up this way) and would probably be difficult navigating to all displays while in a wheel chair.
Very professional, knowledgeable and friendly service from everyone encountered.
Great service and communication. Would def come here again when in need of new furniture.
Our salesman was very efficient, professional and personable. Highly recommend.
I didn’t buy anything from there.
I have had this tv stand replaced twice bc of damage …the doors have warped and replacements were sent and they still didn’t not close bc they didn’t reach magnets and new ones were supposedly ordered..I’m not happy at all with the time frame and repeatedly receiving in usable material ! I don’t even know if new doors were ordered yet Thank you Alisha
Ashley furniture is the worst furniture company on the planet, if you shop there prepare to be ripped off and lied too. And they still send you surveys. Negative 100 stars all the way!
I was very pleased with my purchase. It was delivered on time and the set up was very fast. My sales lady was very professional and friendly, this set was on back order for a long time due to Covid, but I must say it was worth the wait!!
The furniture is great service was great, no problems with delivery. This was the best furniture delivery we've had in years!!!!!! :)
Best of the Salesman Saif Hoque he was soo helpful and honest salesman .
Great selection and plenty of floor models to observe. Plenty of help
Great service. Stress-free shopping and purchase
I love the living room furniture I purchased! Angel was so helpful from the minute I walked in the store. His knowledge helped me make my decision and he made the process super easy.
Great service, fast delivery.
Scott was friendly and professional. He took his time and went out of his way with helping me find the right chair. Excellent service.
Store was clean and AJ and the rest of the staff were very nice and a pleasure to deal with.
The salesperson was helpful and very pleasant. The store is very well put together and inviting
Great job by Aj ! Helpful but not pushy ! Appreciate that.
Very good service, from the floor, to the delivery confirmation, to the guys that brought it in. Pros
Ariel was very helpful.
AJ (cherry hill location) was extremely helpful and knowledgeable. No pressure.
Brandon was extremely helpful without being pushy. We appreciated all the measuring he did for us because we have an unusual shaped space for what we wanted. Our experience was painless and fast.
Lifetime customer of cherryhill nj store. The best staff. No pressure always buy there .
The staff was very helpful and nice , and they give me time to look around and make sure to see what I want.
Great service. Good options on layaway.
All I have to say is bob’s furniture is Ashley’s knock off. come to Ashley’s if you want authentic I didn’t know but I’ve bought furniture at bob’s and it broke so easily it was a joke and I come to Ashley’s and it felt like all that bob’s furniture does is take pictures of Ashley’s furniture and makes the cheap version of it and I don’t mean as far as money goes but as far as materials goes if you want good furniture Ashley’s is the place to go and I’m talking from experience
The sales person who attended me, was very polite and very helpful
I had a great experience from the second I walked in. Everyone was very friendly and helpful and not pushy at all. They let me browse the store on my own and were available to answer all of my questions. The manager, Mike, and his employees have great costumer service and I would recommend Ashley of Cherry Hill to anyone.
Angel was very patient & helpful and understanding of my very particular furniture needs. 😄 I probably put him through the ringer a bit, but he continued to be friendly and attentive, and today was a busy furniture day. Can't wait to get my sofa (and buffet table, and lamps lol)! Thank you!
Good
All staff members were helpful and friendly
(Translated by Google) Very good service and quality and explain everything very well Thanks to viky for helping us (Original) Muy bueno servicio y calidad y explicar todo muy bien Gracias a viky por ayudarnos
Angel was amazing and so patient! Thank you for helping me find the pieces I was looking for!
Friendly & informative. Will buy from here again.
We purchased a sofa and loveseat from Ashley. After looking at several furniture stores, we were impressed with the options at Ashley. Vicky, our sales representative was friendly, knowledgeable and helpful. Highly recommended.
Loretta was helpful, pleasant, efficient.
My wife and I purchased a mattress in 2019 and the sales person assured us that it was a great mattress with a 10 year warranty as long as we purchase an almost $200 cover for it. We have since moved to another state. Our mattress has began to sag in the middle. It is worthless. We called Ashley's where we purchased it. They said since we moved out of state the mattress warranty is void. Really??? Ashley's Furniture are thieves. Do not shop at any Ashley's Furniture. They are LIARS.
Great and courteous service.
It was an amazing experience and easy decision to make,
Our salesperson, Shante, provided us with outstanding service. She is great and because of he I would definitely return to shop at this store.
Shante was very helpful in helping me find what I was looking for, while allowing me the freedom to browse around the store. She provided me all of the specifications and pricing for the models I was interested in.
Your representative Ariel went above and beyond to be helpful and try to get the furniture I wanted.
From the moment I walked in the front door Everyone was so helpful, my sales person Danielle Menon gave me one of the best services I’ve ever had she took her time & displayed unlimited patience… I’m going to recommend to all my friends and family to go see her if they’re looking to purchase any furniture
Had a very pleasant experience at the Ashley Furniture Store in Cherry Hill across from the Mall. Went there after having gone to a few other Stores including the Ashley Homestore in Delran. Was assisted by Ariel who was very professional and wasn’t pushy at all. She was very attentive to my wife and I, was available each time we needed assistance with measurements, in stock availability etc. Will definitely go back for our future Furniture needs.
Saw the item in store and left to see a few more places. The location price was a little better than online so I called later to order it through the cherry hill location and the guy on the phone made it super easy! Great experience
Frank was great
Lauri was very helpful and knowledgeable and did it all Without pressure
Ordered two bed sets. One was missing a part and the other one came in the wrong size. Took them 3 additional months to deliver the missing part and still waiting on the replacement for the wrong size. Delivery is always delayed, smh!
Laurie was very helpful and friendly! Even with 2 21/2 year old twins, our shopping experience was wonderful. We found what we needed in no time. Very glad we came to your store. Thank you, Gladys L.
Our salesperson, Ariel Shanks was attentive, knowledgeable and just overall very helpful.
Treated really well. Good products. Fair prices.
I love this place so much because the stuff I’m getting is not that much!.
Save your money and time. This store sold us the protection plan for our dinning table. We got some scratches, they took our table to the warehouse to "fix" it when it was returned the table was worst they use a different sealer so the table didn't match the chairs and on top of that everything you would put on the table will get marked even the placemats. When I called to complain they gave me some excuse and didn't do anything. Then my table started bubling and when I called they said my plan didn't cover bubling so my protection plan was voided! I called different numbers from ashleys until finally I spoke to a gentleman I explained the situation long story short the money I paid for the protection plan he gave it back in store credit. So here we are I'm trying to use the store credit and it turns out there's no store credit because my table was "fix" and plan was voided. I've spent several hours on the phone for weeks on multiple occasions to get this resolved. I just give up. They lied to me, took my money, took forever to get back to me and the last person I spoke to aka MaryRose was rude and hung up the phone on me. I don't even think it's worth trying to call anybody else at this point.
I never write reviews on Yelp but this service was so terrible. We got a table, that upon the sales rep looking up, was discontinued. So he offered us the floor model at a discount and we happily accepted. However, the delivery team broke the table prior to even loading on to the truck and still loaded it on the truck. They got to our house to begin the delivery. While they're unloading the chairs, the delivery driver said they broke the table. I said if its broken, we don't want it. He proceeded to get annoyed and try to get me to accept it stating that we just couldn't use the leaf at all. I again repeated, no we are not accepting a broken table. He gets annoyed and walks out He just leaves without telling us. At this point we have no idea when or how we are getting our money back. we finally call the store who tell us we have to come into the store because of their "fraud policy" even though they have our card number and took ID at time of purchase. They stated they will just keep our money until we step foot in the store to collect refund. During some of these calls to the store we got the whole "you sure you don't want another table? you can always get something else". Refunds are processed via phone call all the time. Their "fraud policy" is just a deceptive sales tactic.
Saif is an excellent salesperson. Definitely using him again
I am totally satisfied with my sales rep Vicki.
Always satisfied
very good service very attentive seller it was a great experience we had with the store products of great quality
Salesman Larry was a complete gentle. My daughter found the couch she wanted at a high quality.
Frank help us out a lot specially we have never done home shopping our first time. He was very knowledgeable and gave honest feedback.
Everything was so easy . We were in and we were out ! Customer Service was fantastic!
Andy was super helpful and found us just what we needed!
Our sales person Andy Rodriguez could not have been more knowledgeable and helpful. Can’t wait for our furniture to be delivered.
Great experience! People were friendly and very helpful. Quick service and affordable prices.
A big variety of furniture and good customer service
Andy Rodriguez my sales rep was FABULOUS!!!! He explained everything to me, he was super knowledgeable, and he answered all of my crazy questions. He followed up with emails and he was able to get me the best deal possible!!!! My couch will arrive in about a month and I’m super excited!!!! Andy thank you for taking excellent care of me!!!!
Andy is Awaome!
This was a beautiful store with very social pleasant workers. It was such a simple and convenient experience. A.j. helped us out with picking the right arrangement to fit in my small apartment. He was beyond excellent. Thank you very much for letting me browse with peace and convenience to spice up my home!
My sales lady was very professional, patient, helpful and knowledgeable
Victoria was a pleasure to work with.
Great salesperson...would.have liked water
Very helpful
Awesome customer service.
Great place 👌
My experience with Ashley furniture was totally wonderful I really appreciate my sales person Victoria she was warm friendly and she knew her stuff I really like Ashley furniture and I would recommend each and everyone of my family members there but only if they have Victoria because she makes you feel appreciated.
Good service
Larry was our salesperson and was great! He helped us decide on the right items! Delivery came within 3 days of purchase. Waiting on 1 item current on back order (but that’s not new).
We had a great experience here. We bought a bed last year and decided to return to purchase a new sofa. Dave Lee was our sales person. Very helpful and did not play any normal “sales person” games. We ordered a beautiful sofa at a good, competitive price. We will be returning to Dave for our next purchase in a month!
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My sale associate Danielle and cashiers were helpful and patient. I truly enjoyed my experience for the second time. Thank you thank you thank you!!!
Whitney's attention to what I was looking for was unmatched by any sales associate I had meet before. Her recommendation for the additional pieces made the sale. Thank you for my furniture!
Very professional. Was not pressured. Able to take time and pick out what I wanted. Salesperson very helpful and knowledgeable.
I had a great experience today at Ashley Furniture ☺️
I wish I can give 0 but I couldn’t , worst customer service ever I regret buying from this Specific location. Everything is perfect when you buy something and when you try to reach out to store again about an issues I had with my furniture they will give you hell I’m so disappointed with you guys . Trying to reach out a manager it’s like trying to reach out president.
Great customer service.
Sale prices are ridiculous
The store was well stocked with alot. It was huge. The sales lady Barbara G. Was so nice. We were looking for a new mattress. We had many questions and she answered all of them.
Ask for NoNo!
Totally get it, there are supply chain issues. However, we are still waiting on furniture that we ordered last September (so, over 10 months) and their customer service has been the pits. Unlike other furniture retailers, like Raymour & Flanigan who we love, Ashley has you pay up front for your order if you're not financing through them, so they've had my money for close to a year and I do not have the items. Other places will take a deposit and you pay upon delivery. In addition, I have not received one proactive update from the store regarding delivery. I have had to call about 5 times now to check on everything. Don't let the prices fool you - I will happily pay more at any other retailer for better service in the future.
Furniture and service is horrible. wish I had read reviews before shopping at this store. The furniture is junk!
In march me & my husband bought a bed frame, the salesman said it would be in & ready to come to us in the second week of may, we said okay. The second week of may I call the store and the woman on the phone gave me an attitude and proceeded to tell me that we did not hit our 90 day mark and our bed frame wouldn’t be in until the second week of June. I called last week and the man on the phone said that everything except the headboard was in and the headboard wouldn’t be in until the beginning of July. 🤦🏻♀️ We regret buying it now. HORRIBLE SERVICE.
This was the third time I went to the Cherry Hill location due to their fantastic customer service! Ron was patient, informative and went through different options. I also showed him a pic of our living room to confirm the choice of color. I would definitely go back again!
The gentleman that helped us Ron Aungst was kind patient and very helpful! Thank you Ron!
Clean and very nice employees
Everyone is very nice and helpful...I was able to hook up with the salesperson I shopped with in December and he was again, mist attentive to me and my needs!@
Moulay our sales person was EXCELLENT! Friendly, knowledgeable, and very professional. He did an outstanding job showing my wife and I various options for our power recliner love seat. We knew exactly what we wanted and he made it happen. We’re very happy with our purchase, and the process from the showroom to the cashier was flawless. If you’re in Cherry hill and need quality furniture this Ashley furniture location is the right choice. Pls see Moulay he’s great at his job.
My Sales Associate Moulay was friendly & very knowledgeable. He assisted us in a professional & timely manner. Everyone was very friendly, polite, welcoming & attentive. The showroom is clean & full of numerous selections of beautiful furniture for your choosing. I would highly recommend Ashley Furniture for your home furnishing needs!!
Larry our furniture salesman was very professional and not pushy. He was very attentive and focused on our needs. Larry was very personable with a great sense of humor. Outstanding selection of furniture and reasonably priced. He helped us find the perfect couch and ottoman. Thank you again Larry! Matt & Lori
ashley sent me damaged product and know i'm stuck with this because they don't take responsible o the ware house and plus they are the worst customer service ,they don't help you and lies because they never call you for replacement
The salesperson, Laurie was great!
Loved my experience @ Ashley furniture. Ariel was extremely helpful with measuring the dining table I wanted and price matching with the online price which was cheaper. (Btw, always check online first before going to the store, prices tend to be cheaper online and store price matches) just a great experience.
Sofa was in stock, quick delivery, great experience!
Barb is an awesome sales person and has taken the time to call me multiple times with updates for my furniture despite my upset with supply chain delays. She’s the person you want to work with! I would post a lower star rating but it would be unfair to the work she’s put in. Regardless of the major delays, any product I’ve ordered has always come with great quality and efficient movers who did no damage to my home.
Barb is an awesome sales person and has taken the time to call me multiple times with updates for my furniture despite my upset with supply chain delays. She's the person you want to work with! I would post a lower star rating but it would be unfair to the work she's put in. Regardless of the major delays, any product I've ordered has always come with great quality and efficient movers who did no damage to my home.
Great customer service
Ariel was extremely helpful, friendly, and knowledgeable . She is an awesome employee.
This store will not deliver the items in proper time period.Long waiting time.Also not get any updates regarding the delivery date
(Translated by Google) It's pretty good, but the piece of furniture we were looking for was already sold out (Original) Esta bastante bueno, pero el mueble que buscábamos ya estaba agotado
Not very happy with Ashley!! I bought a kitchen set that I wanted . Well I had it just one year and the seat which is made out of wood caved in..Now only two of us live here so there was not alot of wear and tear. This should not of happened..I called there and was told I didn't buy the warranty which I really didn't think I needed so I would have to buy another chair.another $190.00. This was no fault on my part..I will not buy from them again...
Hunter was fabulous with what I was looking for in bedroom set.
David my sales person was excellent, have been searching for 2 years to find an oval table and I love the set. I will be back looking for living room also due to house fire.
Appropriate customer service without hovering. Helped to coordinate matching pieces honest about delivery times and procedures. Very knowledgeable.
Frank was an amazing salesman. Would definitely come back again.
Customer service is absolutely terrible. They tell you what ever they want and then when you call back it's a different story. I will not be shopping at Ashley any longer. I haven't had a kitchen table since the 2nd they told me it would be back in my home within 14 business days and here we are and I still don't have the table and haven't heard one word from them and when I call I get the run around and am told the person I need to speak to is not in. Absolutely ridiculous.
I purchased patio furniture at Ashley Furniture in Cherry Hill NJ. Vicki is the saleswoman who assisted me. She is professional, thorough, knows the products and most importantly, not a hard core sales person.
Quick and easy purchase and Frank was very knowledgeable about the products
Recently just purchased from the Cherry Hill location and had a fabulous experience with the sales guy, David. He was able to explain every question I had about the pieces and pointed me in the right direction for the things I was trying to find. Couldn't have asked for better sales service. Typically when you go to furniture stores they are constantly pushing you and following you around but David did not. If you are looking for furniture at Ashley's ask for David.
My girlfriend and I purchased a sectional sofa plus an ottoman from Ashley Furniture about a month ago. Eventually last week they called and scheduled a delivery for March 10th. On March 10th, the driver called and spoke very angrily at me on the phone and kept asking "which building of the complex I need to go to?" although they had the precise address. After several phone calls and guiding him on the phone, eventually he found us and as soon as he got off the truck, he started yelling at us and threatening that he would not deliver the sectional if we didn't behave and kept talking loudly and angrily. He then said OK I am done and I have other deliveries and obviously you don't want the couch. No matter how many times I said where are you going, he left without delivering the couch. My girlfriend had a panic attack and cried due to the aggressive behavior and close face-to-face angry talking of the driver. I also videotaped the incident. After calling Ashley several times on the following Friday, Saturday and Sunday and not managing to talk to the delivery manager, on March 15th they called us and offered an apology and said they have talked to the driver and handled the situation internally as well. They also said that the driver already had the accurate address with the exact building and apartment number and did not have to ask you. They also offered a $100 discount as an apology and also a new delivery date, which I declined. I cannot forgive this behavior and the panic attack they gave my gf and also the discriminatory business practice for $100. So they have taken our sectional hostage now. Do not buy from them. Very unprofessional behavior! UPDATE 3-27-2022: Two months since we purchased the sectional and still they refuse to deliver the sectional or return our money despite admitting their mistake and apologizing on the phone. Very arrogantly, they have taken our money and sectional hostage and basically they say sue us, you can't do anything about it. UPDATE 4-6-2022: After months and abusing our trust, time, and energy, they still haven't delivered what we paid for. Really, do not buy from them especially if you're minority. UPDATE: After talking to them again, they gave us false stories about us causing the issue while they had previously accepted they were at fault. After delivery, they also didn't honor their word and didn't give us the $100 they had promised to pay for their mistake. Terrible experience, terrible customer service, pro liars, and extremely aggressive. DON'T TRUST THEM!
Was very pleased so far with Ashley, she was very helpful, looking forward to receiving my order. Thank you Laurie
Ashley had a huge variety to choose from. Larry our Sales rep was available if we had questions, but did not hover over us. Went to other places and Ashley had everything we needed.
My daughter and I came to Ashley Homestore today and after looking at a large selection of sofas we found a beautiful couch. Salesman Ajagh Jaghabreh was very helpful and customer service was great. I would highly recommend this store.
Before you buy in store, check online price cause it's usually cheaper online and they won't tell you. They're like car salesmen and will fast talk you if they can. And they claim everything is in stock but it's not and my delivery came days late.
Great shopping experience with Salesman Ron. We have purchased a lot of furniture through Ron and are consistently pleased with his great customer service and ability to get us what we want. Thank you for the great selection of furniture, pricing but most importantly the opportunity to work with Ron. Thank you. Suzanne
The associate Ms. V. Hines, was friendly and very helpful. She got me in and with no problem.
I get all my furniture here. Great store and staff is friendly and helpful . Also like this company since they replaced part of my furniture for free that wasn’t covered under my warranty. Always had a positive experience at this place every time I went there.
The sales manager was who we worked with. They didn’t have exactly what we wanted on the show room floor but she went out of her way to find a piece from the collection so we would feel comfortable with our decision. Even after that, she found a comparable size sectional to measure so we could visualize the size of the entire set. Really pleased with the service and wasn’t afraid to make a big purchase with them.
Nice place
Do not buy the warranty. It is a total scam. Furniture is also made cheapily.
Laurie Gallagher was an awesomely helpful sales associate. She had the sizes and was very pleasant. We ended up getting a very nice couch set that happened to be in the warehouse! Getting it on Sunday for the mancave. Its pure awesomeness!! I so recommend the Cherry Hill Ashley Furniture!
I ordered living room and dining room furniture in October. I was told when ordering that the living room sectional would be in mid-November. I have YET to receive any of my furniture. Every time I call, I get a new story, different possible dates, another excuse. Totally disgusted.
I was so fortunate to come into your store when I did tonight. We are having a stressful time right now caring for two elderly parents at home. We ordered bedroom furniture for a live in caregiver from another merchant that was supposed to arrive in their warehouse on Jan 24th, then delayed until Feb 7th. The caregiver moved in today and will be sleeping on an air mattress until the furniture arrives. We received an email this morning that the furniture has now been delayed until Feb 22nd. I frantically have been online looking for furniture. I stopped into Ashley furniture on my way home from work and fortunately was met by a salesman named Ron A. While he didn’t have any twin sets in stock, he came up w the idea of selling me a mattress and a mattress foundation that will be delivered in the next day or two just so we can at least get the aide off of the air mattress as soon as possible. During a time that is so stressful, Ron was so kind and helpful I was in tears telling my family of his help. We will definitely be back when we are in the market for furniture and will ask for Ron. Please give my thanks to him again.
Bought a table set from them at the end of November. When purchasing, we were told that until the table is in our home we can refund it WITH NO PENALTY. As of 1/27/22 we still do not have our table, as the chairs are not in. Recently, we found the same exact table at raymour and flannagan for not only a cheaper price but, fully in stock. When we called to cancel the original order from Ashley’s, we were told it would be a 200 dollar charge. Ridiculously bad customer service. Do not recommend shopping here.
The best out there . From sales, to the front desk to the management was wonderful. Very knowledgable and honest . Ask for Saif ! Thanks again guys :)
So originally I rated Ashley 5 stars because I had a great experience during the purchase of a dining table and couch. I am now changing my rating as my experience has changed since then. I was told my dining set would be in stock in March. It is now May and I have been given no updates as to a delay. I am being told it will be delivered in July or August now. It is ridiculous that I should have to wait 6 months for a set to he delivered. No one at the store has been helpful at all in helping correct this issue.
Excellent salesperson Andy Newton! Great selection and great prices.
The staff that they have at the store they are nice and friendly. They don't rush you to buy.
Service was excellent. We were helped by both Andy and Danielle and both were pleasant to work with, knowledgeable and attentive. We found a great couch!
Friendly & knowledgeable customer service reps
I walked in to Ashley Furniture and was greeted by Larry! I am not one who really likes to go shopping, but he really made the experience easy! He was so helpful and pointed me in the right direction! He really helped me find a high quality bed and mattress that didn’t break the bank! I cannot wait for them to be delivered! Thanks Larry!
Salesperson Barb was excellent. She was patient, listened, and knowledgeable, and no high pressure sales tactics.
Andy was very professional and super helpful ! Very nice product .
Barb was very helpful and I love my new sectional
The sales associate, Barb was very helpful.
Andy was awesome! Very great service!
My husband and I went to the store in Cherry Hill and Vicky was our salesperson. If you want someone who is honest, genuine, and just an overly sweet person the please ask for her. Our experience was wonderful because of her!
Cherry Hill Ashley Homestore has a vase beautiful selection of furniture in a variety of taste and style at reasonable cost. I wish i had come here first when purchasing my bedroom furniture rather than BOB's whose is nice; but not the same quality or service. Andy was my salesperson. He was excellent, friendly and so helpful. Talking with and getting to know him was a pleasure. The ladies at the desk were great too. When i need an UPGRADE this is where i will come in the future. Selection, quality, taste, cost and CUSTOMER SERVICE you get it all right here. Thank you ASHLEY HOMESTORE CHERRY HILL!!!! I will be back.
Sale guy was excellent however the delivery people are the worst ever! I live in a 114 units building and the delivery guy indicate that the sofa wont pass through the door WITHOUT TRYING. Ashely reschedule my delivery, The same guy came over and again told me I WONT EVEN TRY! so my order was cancelled making me to waste my time, unable to speak with a manager and with the WORST EXPERIENCE EVER. 0/10 If Ashley will hire this type of people for delivery the name of the company will go to the floor, I will make sure that I spread the word enough of this bad experience
AWESOME CUSTOMER SERVICE! I went to this location to get a change of scenery because I live in Philadelphia. David was Great and helped me with everything! I took kind of long with talking to other lol but he was very patient with me. I ended up buying a couch and accent pieces for one if my rental properties! Thank you 🥰 IG- Prolificdesigns_3
Selection was good, prices were really good, and the staff (especially Vicky) were great. I hate furniture shopping but this time the experience was a good one and we will be back in the future.
I was in the store for about 30 minutes looking at dining furniture. Walking all over the store. Not once did any associate approach me to ask if I needed help. It was around 7:30PM, store was sort of dead. So no excuses for the employees at the store. Terrible impression of customer service.
David was awesome & knew exactly what we wanted after just a few minutes!
Great customer service and wonderful selection
I honestly can't say anything bad about my experience at Ashley. After looking online and in about 6 different furniture stores, we went to Ashley. We were greeted right away. Asked what we were looking for, I told the salesman a sofa and love seat. He gave us space to look but checked in periodically. From visiting so many other stores, I knew items were delayed. We were told to expect a 6-12 week wait. We were in a crunch as we wanted to have something new before Christmas. After looking for about half hour, we decided on a set. The associate, Moulay went right to the computer to check the availability. He told us it would be towards the end of December. Not what we wanted to hear, but we liked the furniture so we made the purchase with our fingers crossed as he also showed us his inventory screen showing a set is expected in to the warehouse on November 18. To my satisfaction, on November 22, I placed a phone call asking for a status update and was told my furniture was expected in next day and I would receive a call to schedule delivery. That's what happened! I scheduled delivery for today, November 28. I received my phone call the night before with a time frame of 10am-2pm. At 9:30am on delivery day, I received a call from the driver saying they were 40 minutes out. Right on time they showed up (10:10am). The drivers assessed the area, determined it would not fit through the front door and walked around back to look at the back door. Within 15 minutes, I had my new sofa and love seat set up and in place. They cleaned up their trash and left. Unfortunately, they left their hand truck here so I had to call the driver and he came back within half hour to get it. This entire experience was great. Just over 6 weeks from purchase to delivery when I was expecting December 30, since that was what was on my receipt. Thank you Ashley. We will br back since we are in the market for a dining set next!
Excellent customer service from Moulay Alidrissi. He gave us our space and time to look around the showroom. When we inquired about an item with him, he was able to answer all of our questions, which helped in our decision to purchase. Overall, professional and customer service oriented, which is very important to me.
I spoke to sales associate David Lee. He was great. He helped me find exactly what I wanted. I highly recommend David and Ashley's in Cherry Hill.
We bought a leather bonded sofa with a warranty. The sofa peeled and we went to claim the warranty and Ashley said the manufacture does not make the parts. They offered a store credit for the warranty amount. What is the purpose of a warranty if they do not honor it. They sold us poorly made furniture and do not stand by their own warranty.Beware!!!!!!!!
Frank, our sales representative, was excellent. We had a specific need and he worked with us and was able to identify exactly what we should be purchasing. He was thorough and even left specific instructions concerning delivery.
Had a horrible experience. Ordered bedroom furniture mid August. They sent us two of the same legs for the headboard. They ordered us new legs, we waited 2 months to get the new legs. .. THE WERE THE SAME TWO LEGS WHICH ARE WRONG. Customer service didn’t offer any discounts for this inconvenience and said they’d have their manager call back … never got a call. Extremely disappointed in Ashley. Definitely won’t be ordering any other furniture from them. Their customer service is horrendous and they truly don’t care about their buyers.
Larry, was a big help getting what I needed. Thank you so much Larry Mike
The sales person Ron Aungust was very patient with me and assisted me answering all my questions . As was the customer service young lady that finalized the paper work . I left and came back after sometime of being indecisive about my decision . Ron again was helpful and patient. In this time of the world climate choosing furniture and having it delivered in timely fashion has been challenging . Thank you for your helping make my house a home .
Absolutely avoid this place at all costs. I would give negative stars if I could...Let me start off by saying, salesman Andy N. was a pleasure to deal with. He did everything to make sure my purchase went well and I was happy. It went all downhill from there...I purchased one sofa, an accent chair, two end tables, and a coffee table. I made it a point to inform Andy and Mike (the gentleman who set up the delivery) that this was going to a nursing home and as such, the deliverymen would need a 5-minute rapid Covid test to enter the building and take the furniture to the 3rd-floor apartment. I received a call the next day from Ashley, telling me that was going to be a problem and likely would not happen. I asked to speak to the manager Mike and was told he was in an interview. I asked for him to call me back and when he didn't. I proceeded to call every hour for 2 days and each time I was told by the receptionist that the manager "was in an interview".On that second day, I received a call informing me that both end tables had been broken when being loaded. Again, I called the store only to be placed on hold and again told the manager was in an interview. No callback.I had been told I would receive a notification the day before delivery to inform me of the arrival time...did not happen. I got a call 15 minutes from the driver and 2 handlers, all of which could not speak English very well so communication was very difficult.Upon their arrival, they unloaded the couch (which was fine...new and wrapped, etc) and the chair. The chair was open, unwrapped, scuffed, scratched, and stained. I immediately called Ashley in Cherry Hill only to have the same receptionist put me on hold indefinitely.At this point, the driver and handlers actually were swabbed but refused to wait the 5 minutes for results. They got all agitated saying they had other deliveries and loaded the furniture back on the truck and left. They were there for all of 15 minutes.With the exception of Andy the salesman, this has to be one of the worst operations, top to bottom, that I've ever dealt with.
We had a very pleasant shopping experience at the Cherry Hill Ashley Homestore. We spent a good bit of time looking at all the dining tables that were set up throughout the store. We were offered help if needed but not pressured at all. When we had made our selection our salesperson, Hunter, was available. She explained the process, took our order and had us checked out in less than 30 minutes. She was very knowledgeable and offered helpful advice.great experience!
Excellent customer service Very Home Inviting
The staff at Ashley Furniture in Cherry Hill are friendly and professional, especially Mr. AJ. AJ was patient and pleasant to my father, kids and I. He was also helpful! My family and I will definitely come back to this store. Thanks, Kemi
Vicky was amazing. She’s knowledgeable about the furniture she’s selling and she has patience.
Frank Ryan is an excellent salesman! He is very friendly, helpful, courtesy, and knowledgeable!! I highly recommend both Ashley Furniture and Frank Ryan for all of your furniture needs!! 🙂👍
Go to their outlet section in the back. Find the furniture you like. Go online and get it ALOT cheaper. They told me 10 times they price match, but they didn't. So I just bought it online!
(Translated by Google) Excellent furniture store variety of styles (Original) Excelente tienda de muebles variedad de estilos
To start, the store display is beautiful! Ron was wonderful! He was helpful and pleasant! The experience was great. We will return for furniture needs in the future!
Great experience, no pressure sales with excellent knowledge of inventory, timeline and pricing . Frank was the sales associate I worked with . I will definitely be back.
My favorite place to buy my furniture always great services and friendly staff.
The showroom has lots of choices and our salesman Frank was not pushy. He let us explore after we were there for a bit he came over asked us if we had any questions he could answer. It was just enough time that we did have a few questions. Frank answered them and got us all the information we needed to make our decision. Unfortunately there will be a delay in getting our new livingroom set but it will be worth the wait.
I went into the Cherry Hill location and Ben helped me pick out the perfect couch. He took his time and explained the entire process and was complete transparent with pricing and what I should expect with shipping. Ben made the whole experience really nice and comfortable.
Moulay was very helpful and knowledgeable about the furniture and helped us find what we wanted. Would definitely recommend this place and his service.
Frank was an amazing help.
My salesperson Barbara Graves, listened to me and found what I wanted at a great price! She was friendly and attentive. The store has a great layout & plenty to see.
Barbara is always wonderful when we go to make purchases!! We have worked with her for years!
I visited the store and was greeted warmly. I was asked if I needed help and I said I was just looking. No pressure but I felt well taken care of. I found a desk that I liked and was taken care of quickly and effortlessly. The desk was on sale down from over $600 to $274. A great experience. Thank you.
Andy greeted us at the door, gave us space, checked in and was easy to work with. Found a nice bedroom dresser at a good price!
Andy was very friendly and had the patience of a saint as I endlessly changed my mind over and over again. I was very pleased with my experience.
Great experience , Frank was very accommodating and knowledgeable about the mattress I purchased,
Moulay went above and beyond to get our furniture at a great price! He is very personable and not overbearing! Thank you! Will do business again!
We visited Ashley Furniture in Cherry Hill for a new dining room set. Our salesman, Ron, was very friendly and helpful. The selection was outstanding and the showroom was very clean and well organized. Highly recommend!
The salesman at Ashley, Cherry Hill, was Frank, and he was extremely helpful & informative but never pushy. I found a recliner that I really liked, he answered every question I had & arranged for delivery in less than 1 week. The delivery men were also very nice. I am very happy & satisfied with the entire experience!
Guys you have to visit this specific location in Cherry Hill NJ and ask for Moulay Alidrissi! He's knowledgeable, pleasant and extremely informative with all the perks Ashley's has to offer! He's truly for his customers and ensuring you get a wonderful deal with money to spare.
Excellent experience!
We love Ashley Furniture our salesperson Danielle is awesome. Danielle is very patient and willing to help we use her for all our purchases. Ashley furniture has great quality furniture. I definitely recommend Ashley Home Store.
I have purchased many items from Ashley’s over the years and also purchased their insurance protection plans with them. When it came time to use them they will not let us. We are a military family and have moved away from NJ. They never mentioned when they took our money that the insurance wouldn’t be able to be used if we moved from the area. They knew when we bought from them that we were a military family bc they delivered all our furniture to the Air Force Base. They were happy to take over $500 from us for insurance. Our leather sectional has rips all over the cushions and we paid quite a lot for it. I am extremely disappointed and disgusted how they don’t have any mention in their insurance paperwork about how you have to stay in the area. We have hundreds of dollars in store credit there after some of our insurance wasn’t used that we won’t be able to use. I will 100% never recommend your store!
The Sales Associate, Vicky, was very friendly and patient with us from start to finish. She was also very informative. A very pleasant experience.
The staff was GREAT especially Mrs.Vicky Hinson shop with her!!
Shopping for LR, DR and 2 BDR of furniture. I found LR and 1 BDR
We had never been to Ashley before, and were pleasantly surprised! The selection was impressive and the prices were very reasonable for the quality. But best of all? Our salesperson, Ron, was a complete joy! He was incredibly helpful and attentive without hovering or being pushy. He gave us the space and time we needed, answered all of our questions, and was funny and personable. Thank you, Ron, for making this such a pleasant and positive experience!
Very nice showroom with great selections & nice sales associates
Our sales person was very knowledgeable and friendly. We will definitely return!
These furniture are terrible specially customer service for repair . They charged me 700 bucks for guarantees. I called them 20 times for repair and no body call me back . Finally after my calls someone came and fix just 2 items with tight screws for 10 min and left. Don’t waste your money for these brand special for guarantee. They are ridiculous.
I was impressed with the amount of displays available to test out. And how easy it was to find a representative as I walked around the enormous building.
Our salesperson Moulay at the Cherry Hill, NJ location lied to us and manipulated us - he told us the couch we were buying would be delivered mid to late September. After we went through all of the paperwork and purchased the couch, he said “Remember, you won’t hear from me until mid to late November”. My wife and I both immediately responded with the September date. He attempted to act coy and play it off as if he said November the first time. He was not convincing. He gave us a series of half hearted apologies and chuckles as he refunded our order. He wasted our time and lied to us. He tried to swindle us and made sure we new the “November date” after the order was completed. Do not shop here.
Needed a lift chair for my father post surgery and Frank Ryan was already looking for available stock and delivery times before we even asked him. Then with the help of management , he was able to set up delivery quickly so my dad would have the chair before he is able to leave the hospital. Thank you, you helped take some major stress away. Jeanine C.
Worked with Laurie and she was amazing! Was so patient and helpful! If your looking for new furniture I highly recommend going to see her!
Got a good deal. Thank to David L. for being patient and diligent. Great Labor Day sale in progress.
Larry was very welcoming and knowledgeable. He showed me all makes and models of furniture in the color (brown) and material (leather) I wanted.
The selection was great and well priced. The products are also excellent quality. I was helped by a sales associate named Laurie. She was very informative and helpful in helping me choose my furniture and she truly cared about my best interest when deciding on what to buy. I didn’t feel pressured into buying anything and the office employees were very kind and helpful as well. I highly recommend Ashley Furniture in Cherry Hill to anybody that is looking to get the most value out of their purchase. Also, the wait time for the furniture to be delivered is much shorter than other furniture stores. Overall, it was an excellent experience and I left the store very happy with my purchase.
Very nice furniture. I will go back to purchase. 👌🏽
I had a very good experience at Asley furniture in NJ. The place was spotless and every piece of furniture was neatly staged. Our salesman was super nice and very helpful, not pushy at all. I would definitely shop there again. Great experience.
Called Ashley Home Store with a few questions and Laurie was so helpful that I was able to place my order quickly and easily.
My experience at Ashley HomeStore was fantastic. I worked with Mike and Nono who were both friendly, knowledgeable, and were not at all pushy. Nono helped tremendously and even gave me her personal number to text and call anytime I had a question or concern. After placing my order and remeasuring when I got home, I wanted to make a change to my order. I had texted Nono and she responded immediately and assured me she would make the change as soon as she got to work the next day, which she did. I have to say it was the greatest customer service experience I’ve had and I’m so happy I chose Ashley HomeStore for my purchase.
Got a great deal on a leather sectional. Thanks Andy!
AJ was helpful and personable a pleasure to work with. Highly recommend
The staff its really helpful and respectful.ashley furniture in cherry hill its a most comstable place for buy furniture's i don't have any complaint about this place really good highly recommended.
The sales associate at the store was great. She was kind and courteous. We were in and out of the store in an hour. We will see if we get the couch comes on time though.
We're return return customers (as the sales associate said) Ashley furniture has always been good to us. This time there we were helped by Vicky. She was was incredible, very helpful and accommodating. All the sales associates that has helped us have been great. Highly recommend the store in Cherry Hill.
Great service. Smooth process Thanks!
Met with Laurie today, she was extremely helpful with everything. Made the buying experience perfect. I highly recommend her.
My sales person Nono was so patient with me, she made sure I was happy with my decision. She went above and beyond customer service!!
Amazing service! Ron was fantastic! Will recommend.
MY SALE LADY BARBRA WAS SUPERB. SHE HELP ME FIND EXACTLY WHAT I WAS LOOKING FOR. THANKS ONCE AGAIN. NAIMAH
The last time I was at Ashley in Cherry Hill was two years ago with my friend who was buying a couch. I felt like I was at a car dealership. It was nuts. Leary about going back, my husband and I stopped in there first on our way to three other stores. And then we met Larry. Larry Ditkoff is the perfect salesman. He’s knowledgeable about what he’s selling but leaves you alone to try out your options. No pressure. And he’s friggin funny! Very personable. We never even bothered going anywhere else. We went home to discuss and remeasure and back the next day to purchase our sectional. I cannot wait to veg out on our new couch. Everyone we met at Ashley is so nice and friendly. The showroom is humongous and super clean. Larry is the best. We’ll get all of our furniture from there for now on.
Fast, courteous, personable, wide selection, I got everything I wanted, and Lez walked me through step by step. I'm a satisfied customer and will be coming back 100%
Love my buys! Great customer service, A.J was so helpful and patient. The finance option was definitely useful & a good option to have. I can't wait to enjoy the quality, classy & comfy furniture I chose! Thanks for the excellent experience that put me at ease for my move into my new place.👍
Wonderful excellent customer service from AJ sales representative…. Professional patient and very pleasant he spend hours with my niece and got her the best deal for her purchases after he took care of her with questions and constant revisiting options he spend another couple of hours with me!!! He was wonderful and appreciate the whole Ashley experience
Danielle my salesperson was amazing. I would highly recommend her to all my friends and family
Selection and service were awesome at a great price point.
Excellent customer service!!!
Andy, the customer service representative that helped my husband and I with our purchase was extremely helpful, friendly, and professional. I would highly recommend Andy to everyone and anyone needing help to find furniture because he's the best!! He's patience was absolutely fabulous..He's so awesome..
Aj was Great
Vicky Hinson was our sales rep. She was beyond fabulous. She allowed us to shop without feeling pressure. Overall experience was awesome because she was our sales representative.
Barb helped me find a glider chair for our nursery. Got me sold and out of there within 30 minutes, including scheduling the delivery. Showed genuine care for the customer experience.
It quick and easy!
Really good experience. Vicky was very patience With us
Laurie and Danielle provided excellent service.
Top of the line service, great sales person, (Liz). Very helpful assisting me with my needs. Would buy from this location again.
Excellent service !!
Very kind service. Super easy process. I got a HUGE discount and they went out of their way for me
Extremely helpful staff, Nono helped us from start to finish and made sure we got a great price!
Vicky was helpful and not overbearing. She didn’t follow us around in the store, beg or talk us into a sale. She saw me questioning an item and gave great insight on insurance and shipping details. We have purchased a lot of furniture here over the years and walked out today without buying anything. Had the best experience by far today and will go in asking for Vicky every time.
I went into the store to look around, but was approach by one gentleman, who explained to me and walk me around, so I get to understand what I was looking for, so that was good
I ordered a sofa in early March and was given a delivery date for the end of March. OK, so far. Then the week before, they sent an email pushing the delivery back to mid-April. Well that sucked, but was somewhat understandable because of the COVID nonsense. Then, the day before delivery was supposed to happen, I got a textsaying that it WOULD be delivered as scheduled... but no! The next day (supposed to be delivery day), I got a phone call saying the "driver had called in sick". Was it rescheduled for the next available business day? No, it was not! They rescheduled for ANOTHER month away at the END OF MAY! Oh, it gets worse! Then AGAIN the morning of the delivery, AGAIN, they call saying the "driver called in sick". Yeah, right! This time, another 3 week wait till June 30. I told them that I thought they were just trying to get me to cancel the order because the sofa now is listed online for over $250 more than what I paid for it back in March. I said that this was an unfair business practice that could cause them a class-action suit if the sofa wasn't actually delivered on June 30.FINALLY, it was delivered on June 30. I asked the driver how he was feeling, because his employer kept claiming that he called out sick so many times. He said that Ashley Furniture LIES all the time blaming the drivers when they just don't want to deliver the products! I will NEVER EVER order ANYTHING from Ashley Furniture again, no matter how good the deal looks!
Everyone was very tentative to the costumers and made sure someone was taking care of us. The manager, Moulay, was very nice and honest about everything. Made a good and easy purchase.
Andy was so easy to work with, he has the 5 star quality you would want in a salesman. Thanks for making my experience at Ashley’s great!!
I love that Laurie let us look around without shadowing us. Super low pressure and enjoyable experience!
I purchased a small file cabinet that was $269.99. The delivery was so expensive that this purchase cost me $499.23. Never again.
We had a great experience. Great selection and phenomenal service
Excellent!!! Liz M. did a great job.
Michael was very knowledgeable and put up with all of our questions — we bought a king mattress, adjustable base and brackets to attach a headboard layer, if needed. 60 months no interest!! It’s perfect.
Just one amazing place to buy furniture wonderful sales people who go far and beyond to help you get a great deal couldn't be happier with my experience with the store in Cherry Hill New Jersey Bravo to you all that work there 👏🙏🏻😘 Danielle Menon thanks for dealing with me lol 😆
Vicky was great! Very friendly and helpful
Frank was awesome. Thank you. Box spring was on back order. Frank called us 10 mins after we left the store he found a box spring. 😊
My husband I ordered furniture for our new house and we’re quoted 90 days. 90 days later we still don’t have our furniture and are still telling us it will be another 3 weeks. It’s been nothing but frustration and I would not recommend shopping here.
From the time I walked through the doors till the time I walked out the customer service was excellent the salesman was very helpful and polite
Dan Gaffney was amazing! Very customer friendly. Offered us advice that worked out perfectly. This was our first time shopping for furniture and Dan made the experience super easy and worth it. Thank you so much.
Mike was extremely helpful and made our purchase simple! No pressure at all
Friendly staff. Manager greeted us as soon as we walked through doors. Multiple staff members offered to help and made sure we were comfortable and had any questions. Very pleased customer
I love Ashley’s Furniture. Today was my first time shopping at Ashley’s. The sales associate, Dan, was very friendly, patient, knowledgeable and most of all helpful. He effectively expedited the checkout process, considering the fact I had a 3 year old with me. It was a great experience and I’m happy I bought my furniture from Ashley’s. Thank you!
Louise was awesome and really helped me get a great deal for what I needed for my new apartment.
My sales person, Liz, was very helpful & informative. She was friendly as well as courteous. I highly recommend Liz as a go to person when buying furniture @ Ashley Furniture.
My wife and I furniture shopped for most of the day before deciding to buy from Ashley’s. Ron, the salesman welcomed us back and consulted us versus applying pressure. Buying furniture is stressful. Ron and the team at Ashley’s made it easy.
Always great. That’s we keep coming back!
Vicky Hinson was terrific. She was an extremely helpful and knowledgeable professional.
David was professional and extremely helpful in helping our family make our selections. Our six year old daughter said he was awesome!
My sales person helped with everything we needed. Two bedroom sets
Good selection and the sales team gives you room to browse. Available but not intrusive.
Finally, I found a sectional that fits my space!! The salesman, Ron, guided me rough the product selection. He wasn't overbearing but addressed my needs. My only wish is that prices on the websitewere available ar the store.
Sales associate AJ helped us out tremendously! He helped us find the living room set we wanted, in stock, and helped us stay within budget. He is very knowledgeable and his design advice is top notch! We will certainly return and shop with AJ. The rest of the staff was also courteous and took time to explain everything to us. Can't wait to get our new furniture!!
Great customer service and very knowledgeable sales people i would highly recommend this place..
I bought a leather loveseat in 2017 and purchased the warranty. The seat cushions no longer stay together in the middle so it is not comfortable to sit on, you fall into the separation in the middle. I called the warranty company and was told it can’t be fixed, the pillows have lost their resiliency. Warranty company said the warrant doesn’t cover that, which doesn’t make any sense. It is a product defect!! I didn’t cause the cushions to lose resiliency. They also told me they wouldn’t give me the report From the warranty company. They wouldn’t give me a reason but just would not let me have a copy of the report. So I called the Ashley store I bought it from to let them know. I was told by the store manager that she would talk to her district manager and get back to me. That was weeks ago and I haven’t heard anything. I will never buy from Ashley’s again and do not recommend shopping there. Buying the warranting is useless and a waste of customer’s money. Shop elsewhere!
Waited 3 months for my sectional and they deliver it today and it’s wrong... “ I can keep it until they come out and fix the piece or wait 2 months until a whole new couch comes in. Sorry everything is on back order.” Place is a joke !!!
Salt Hoque is a great sales associate with an amazing personality. He is very professional and was very patient and helpful. Great asset to your company.
Great customer service Dan answered all my questions and took the time to show me different pieces of furniture and all there features .Dan also checked on when the pieces would be available. Great customer service.
I cannot thank Scott and Tiffany enough for going over and above to accommodate my needs for the furniture and accessories I purchased. If you go to Ashley furniture, in Cherry Hill, make sure you ask for Scott. Thank you, both!! Christine
Larry was very knowledgeable and helpful. Took the time to make sure I got the right mattress and bed. Best salesman!!
We had a great experience here today getting mattresses and sofas for our new home. Great selection and reasonable prices. Excellent service, very helpful and responsive to our wants, but not hovering or pressured sales. We'll return.
Decent price for decent furniture
We were excited to have found furniture for our new place at Ashley. The experience in the store was good, prices were reasonable and we were able to take advantage of Black Friday deals.Unfortunately that is where our good experience ended. I had to call to check on my order several times as we were never given updates. I had to call to request part of our furniture get delivered as our couch was not ready but other pieces were. I never received any updates and was given several estimates for delivery all that were later and later. Finally four months later I had to call again about our couch, which unfortunately wasn't successfully delivered the first time.We like our furniture however I would never go back to Ashley again as my experience was extremely poor and disappointing.
First time here, and first time purchasing a couch for myself. They have a pretty extensive selection to choose from, and although it is on the pricier/ (?) higher end, I was able to find something affordable and of good quality. I was pleased with our choice. Also, I like the fact that they don't hound you in the store. They let you browse and check things out yourself.
always go
WAY overpriced!! Also, you can get the exact same pieces of furniture cheaper at Raymore and Flanagan outlet.
I purchased a sofa and loveseat and had a scheduled delivery 5 days later. They were scheduled to come between 10-2pm. 2pm comes and no call, no nothing. I call and was told that the driver had one more delivery and that I was next. Two hours later still no furniture, no call, no nothing only to find out that my delivery was canceled and that I had to reschedule with the store. The next delivery date is 5 days from now. So much for the get together I planned this weekend, and I missed a doctor's appointment today and we know how easy they are to get these days. Besides the botched delivery how the hell in 2021 with multiple ways to contact people nobody could pick up a phone and tell me anything. My whole day is basically shot waiting for a furniture delivery that was never coming.
Daniel Gaffney was extremely profession and super helpful! He helped me find and get exactly what I wanted and I can’t wait to get my new furniture! 20/10 would recommend him if you’re interested in new furniture!!
Great customer service and delivery time
I love Ashley my favorite place to buy beautiful furniture I recommend it 💯
Has very nice furniture and its reasonable. They were very helpful
A great selection of furniture and they are happy to help with your needs. Would highly recommend.
Received faulty future upon the delivery. The delivery was bad. Never received my rebate. Next time will shop online.
Still haven’t received my sofa , no return call, I been getting the run around and I will never shop here again
Worst in customer service . They are not accountable and never take customer concerns in consideration.Highly upset with the service and suggest not to shop at this location.
Worst customer service ever. Furniture is delivered damaged and can’t get a hold of ANYONE for replacement. Call and get put in hold, hung up on, and transferred back and forth between 2 departments over and over again. Tried emailing the salesman and he couldn’t care less after he got his commission. Absolute worst treatment I have ever received as a customer anywhere. Avoid this place at all costs!
Great experience...Awesome and professional saleman! Thanks Bubba. Can't wait to get my furniture.
Great sales team
I had the absolute worst experience with Ashley Furniture. The finish on my table is completely different than the table displayed on the showroom. After sending the table back 3 times, I was told the manufacturer switched the finish and their is nothing they can really do for me. Mind you, the Realyn table set on the floor was not updated with this new finish. If you are looking for quality furniture and decent customer service, avoid Ashley.
Friendly sales people with good selections.
I pretty much had the same experience like all the other reviews for them have described. I ordered a sectional on September 1st. They said, and the receipt I have said it would be delivered Mid-end of October 2020. I had to call week after week to get any answers. They said they were waiting on one piece and to call back at this date. Then I'd call again and they said they're waiting on two pieces and to call back on this date. Round and around they never once called me, I had to reach out. I ended up finally getting the sectional TWO DAYS BEFORE Christmas. And when I tried calling Monday and Tuesday because I was suppose to get a call confirming a time, they said they didn't have me scheduled for delivery on that Wednesday. I told them no. I spoke to a manager that past Friday and he said Wednesday will be the day it is delivered. I told them they will find a way to deliver Wednesday. I was so fed up at this point. Over and done with now and will not be buying anything from them again.
Más oh menos
My in store experience was fairly decent. The store is clean and spacious. The sales rep helped me around and gave me enough space and time to make a decision. I decided to order a dresser so I asked how long will it take to be delivered and I was told 4 weeks. Soon after I paid for the dresser with my debit card the receipt read it will take approximately 6 weeks to be delivered. I waited 6 weeks before I called and requested for a delivery updates. The customer service rep was very rude and unhelpful. He basically told me just wait until they figure it out and stop asking about my order. I waited 8 weeks and called back for another update and once again the customer service reps were being very difficult with me. I asked if there is discount if I don’t get my dresser in the new estimated time. He tells me no they aren't accommodating to any issues that arise because of their own negligence. I then asked about the cancellation process and refund policy. The customer service rep stated I can have a refund but I have to come in to the store, cancel the order, insert my debit card and sign off to get the refund. I then told him I’ll just be a little more patient and give it another 2 weeks. After another 2 weeks I called for an update and was told that they canceled my order; even though I never came to the store nor did tell them to cancel my order. They never contacted me to let me cancellation was approved they didn't refund my payment. I had to go in person to receive my refund. DO NOT BUY HERE IT'S WASTE OF TIME, MONEY, & ENERGY.
Updating my review from December when we were supposed to receive our couch and loveseat. We've had our set for a month now. We are very pleased with the pieces! They are everything we imagined and have been looking forward to. Their furniture is great, however, expect the absolute bare minimum from their staff. As far as customer service goes, it doesn't seem to exist off the storeroom floor. They only want to make a sale and will not reach out to you to communicate anything about your order unless they absolutely have to (ie: scheduling the delivery). I'm sorry I invested in them and wish I took my business elsewhere... But again, this furniture is great.
Order my bedroom set in July, still not recive anything yet, the worse it’s they never call always I have to call ask what’s going on with my furniture, my delivery was for the first week of September later after thanksgiving weekend, after never receive any call from them, have to go to the store and figure out, now they say middle of January, let see after that what else they come with. If not delivery by that time I will cancel and never buy anything from them anymore. I understand about the pandemic but damm 6 months that sucks
Good selection. Just wish everything online was in the stores. Needed to sit on the couch I saw.
Their staff is full of liars. My furniture was delivered incomplete and still not resolved. The managers Amanda and Michael are pointless, uneducated liars. Not one person returns phone calls. There is ZERO communication. We didn’t even know our furniture was ready until we called. It would be awesome to have a complete bed - that I paid for instead of 3 pieces sitting in my home. Never doing business here again and telling everyone I know as well!
Selection was ok, delivery times were 2 months out on the items we wanted so we passed. Very pushy sales person.
I wish I read reviews before ordering furniture from here. DON’T WASTE YOUR MONEY AND LITERALLY TIME. Zero communication from the store, they always ‘leave a note’ and pass the blame. My LATEST delivery estimate was end of October and here I am, December with them telling me hopefully by January. Not one call to tell me there is a delay or when the new dates for it to come in are and I’ve had to call every time for these disappointing updates. They refuse to connect you to a manager or they just so happen to leave for the day as you call and call backs from them that are nonexistent. One piece of furniture that came was broken on the backboard and I didn’t even report it for a new one because lord only knows when we’d actually get a new one. Not to mention the delivery people installed it and failed to mention the big crack in the back.
Very bad store I have to wait 6 months to deliver all my furniture. Never Never buy nothing from Ashley funiture
I would not recommend this location at all . Nothing is ever just good it’s always below expectations from staff/customer service to delivery is horrible .
First off I must say that the sales rep at Ashley furniture have gone above and beyond More than what I could ask for.With this pandemic taking control of everything miss Liz not only make sure that I was kept up to date oh my purchases but she make sure that I was notified if anything change in these crazy times people must understand that it is not their fault when there is a delay in furniture delivery.SheMade my shopping experience very unforgettable and words cannot express how appreciative I am of her and all the sales rep at Ashley furniture thank you very much guys for a great experience
I am aware of the delays due to covid and am completely understanding of it but businesses need to stop blaming all mistakes, carelessness, and poor behavior on covid. Placed an order on July 4th for dining set and sectional. Dining set arrived within the 6 week time period given to us. Sectional... the sectional was set to arrive August, September, October, November, you see my point obviously I cancelled. A few weeks after the dining set was delivered I received the statement and notice that I was still being charged for the sectional I cancelled, I report to the store and they fix the issue. Couple weeks after the first statement some charges appear on my synchrony Ashley's account, these purchases weren't made by me so I called the store and synchrony. The store has no idea what's going on, a few minutes after the call ended someone from the store called and told me a sales associate made a mistake and put someone else's purchase on my account! How this can happen is beyond me, the address needs to match the account and or drivers license. Next statement my minimum payment goes up by double what its suppose to be. Again we make another call and synchrony tells us it's because of all the unauthorized purchases and all the back and forth the store is doing with our account. After receiving a new card, new statement also, now my payment has not only doubled but I am being charged interest on a purchase that was suppose to be 0% interest for 60 months! The store blames synchrony and synchrony blames the store, and no one is taking accountability for what's going on.
If i could give a 0 I would. I understand we are in a pandemic and things will be delayed, but their communication and customer services is appaling. I was told the LATEST our deliveries would come in would be a few months from purchase which, again, I was understanding of. I'm now almost 3 months past that date and still waiting. I have had to call myself for updates on the furniture AND to ask what had come in to schedule delivery, even though that's what they repeatedly promised they would inform me of. It wasn't once or twice but EVERY time we've had to call for any informaiton/delays/updates/availability for delivery. I was never connected to a manager and never received a call back from one. They keep trying to appease with "I'll make a note of that in your file" and "I'm sorry, that's unacceptable, that will not happen again" but has remained the same routine. I'm beyond disappointed I invested my time and money into them and now feel stuck waiting for the rest.
If i could give a 0 I would. I understand we are in a pandemic and things will be delayed, but their communication and customer services is appaling. I was told the LATEST our deliveries would come in would be a few months from purchase which, again, I was understanding of. I&'m now almost 3 months past that date and still waiting. I have had to call myself for updates on the furniture AND to ask what had come in to schedule delivery, even though that&'s what they repeatedly promised they would inform me of. It wasn&'t once or twice but EVERY time we&'ve had to call for any informaiton/delays/updates/availability for delivery. I was never connected to a manager and never received a call back from one. They keep trying to appease with &"I&'ll make a note of that in your file&" and &"I&'m sorry, that&'s unacceptable, that will not happen again&" but has remained the same routine. I&'m beyond disappointed I invested my time and money into them and now feel stuck waiting for the rest.
I as many others have been waiting on a living room set for over 3 months. Mind you I paid for it in full. Believe me I understand a by iut the delays with covid. But as soon as it gets close to the day for deliver here comes a call . Your set has been pushed back to January. Oh hell no, I'll take a refund today please. Now another issue, you want to give me 4000 credit on my credit card. We came to the conclusion that you would send me a check. I spent 1/2 hour in your store to get this resolved. You call me again to inconvenience me on a Sunday. You need me to fill out paperwork and copy of my driver's license. You didn't know you needed this when I was in person at your location. This is not good customer experience at all. You all need to be on the same page when you make decisions to try and rectify the issue while I was in the store to avoid bring the person back or cause more anger within the person. Be warned go elsewhere for your furniture needs
Shout out to Nono and Mike at Ashley’s Home Store in Cherry Hill for keeping me constantly updated on my order. We are in unprecedented times and COVID is driving major delays across all supply chains. Nonetheless, Nono and Mike stayed in communication with me so I was confident they were closely watching and pushing my order. Much appreciated!! That’s good business, Ashley!
I’ve been waiting on my furniture for 2 months now. The biggest problem is not the delay, but their lies! First They say they are waiting on one piece and then they say they waiting on 3 pieces. The manager Amanda told us she would take care of us and keep us informed about our situation but she obviously doesnt care at all. I will never buy there again. Terrible customer service over the phone also
This store blows! Customer Service girls are nothing short of rude and ignorant. Sales people do nothing but sell you a bad bill of goods then reuse to take your phone calls - they are always “with another customer” every time you call, yet walk in the store and they are hovering like vultures at the front door. Ordered furniture in August 8th, it’s now Nov 12th and still don’t have furniture. Call the store and they hang up on you. Complete joke. Avoid this store at all costs!!
Bait and switch. Willing to pay cash and he was trying to get me to finance it. Wouldn't give the same deal if I did it his way.
I placed an order in July for three bedroom sets, and understandably with Covid we expected delays. Our Sales Rep told us our furniture would be in early September. At the beginning of September I received an email from the rep saying is was looking more like end of September. At that point I had waited so long I figured a couple extra weeks wouldn’t be a huge deal. Well it’s the beginning of November and still no furniture. I had to reach out for the last update, responses to emails and phone calls take an unreasonable amount of time to be returned. I cancelled two of the sets almost two weeks ago and still no refund. I received an email from the Sales Rep this Monday saying all three sets would be in in two weeks. When I tried to reach back out to confirm my cancellation (sales rep didn’t respond to multiple emails and phone calls to the store manager were not returned) they didn’t have any notes in the system! I have a receipt for the cancelled items. So they have $4,500 of my money for almost 4 months and I still don’t have furniture and it’s proving difficult to cancel and get a refund. Do yourself a favor and save yourself the headache and shop elsewhere.
ASHLEY FURNITURE IS HORRIBLE!!! DO NOT BUY ANYTHING FROM THIS PLACE. CUSTOMER SERVICE IS THE WORST. THEY DO NOT CARE, THEY DO NOT RETURN CALLS, THEY DO NOT RETURN EMAILS! I WAS DELIVERED BROKEN FURNITURE AND FURNITURE THAT THE COLOR DID NOT MATCH!! ONCE YOUR SALE IS DONE, THEY ARE DONE WITH YOU!!! NEVER BUY FROM THIS COMPANY!!! BEWARE!!! PICTURES BELOW!
I had a wonderful experience shopping at Ashley’s Homestore. Rich was extremely helpful and I would highly recommend working with him if you buy from here!
These people are crooks! Took my money in August! Still nothing!! Talked to sales people and allegedly management ! Won’t give my cash back! Told me the 1st week in October!! Still no date! Asked for a refund! Lol lol lol! Please can I have my money back! I just got a phone call? Theating me about this post! Still crooks! I just want my couch! Can’t have it!
Bought a sectional from them back in August. Been calling the past few weeks trying to get an update and they've been giving me the run around and keep delaying by two weeks. Spoke to a manager who escalated me to Michael, the area manager, who finally called me back sunday just to give me the run around. Can't give me a date, can't give me a discount for the inconvenience, can't tell me anything useful, with a rude tone to boot. We spent weeks trying to find the perfect sectional for our new place and the guy is quick to throw a refund in your face as if he's doing you a favor. "Family" chain of businesses that are quick to take your money but slow to deliver any kind of product. Avoid them and go to Raymour Flanigan.
Do not believe the delivery times given. I understand we have a pandemic going on and that things have been delayed but we ordered our furniture back in June. Our delivery dates have been pushed back 8 or 9 times now. We have been more than patient. They have had payment in full for more than 19 weeks and we have no furniture to show for it. When we were told our furniture was on the way to be delivered we sold the furniture set we had. We have been without furniture for months. The communication is horrible. We have had to constantly call for updates and depending who you speak to the story is different with broken promises. Last week the manager told us it was at the warehouse and would be delivered this week. Now that manager is out and I get another manager and they said the furniture just arrived but cant be delivered till end of next week. Go elsewhere if you can. Last time we ever purchase from Ashley's furniture.
My mother in law needs a recliner and we take her to get one. She has her medical letter that she cannot wear a mask due to her medical condition. As we are walking around trying to find a chair the hostess went to call on someone else. This man told us we had to leave the store. He was extremely rude and escorted my mother in law out and us as if we were thieves. He kept saying rude things and that he didn’t care she had a handicap. The rudest place we have ever been at!
Over rated
Supposed to have received couch for my handicap uncle. Ordered July 2020. Arrival was supposed to be August 15th called September 1st and said arrival was now September 15th. Called again September 18th and said arrival is now October 15th. Yeah no thanks, I will get my refund.
I should&'ve read the reviews prior to stepping into this location. I ordered a sofa and loveseat with an ETA of about 3-4 weeks. I was &"promised&" no later than the end of September. Okay, fine.. I understand things are still a little hectic with everything going on. I was advised that my sales rep would keep in touch if there were any updates. I had to call the store a few times to get an update that the sofa would arrive past the first week of October. What frustrated me more was that there was no communication with the store from their end, as promised. During my follow up call, I was advised my love seat would arrive this week and the sleeper would arrive in Oct if I was okay with a two part delivery. Great! Atleast it&'s something, because I have no furniture! *DELIVERY DAY!* Yay. The guys bring the couch in and I was thrilled because I thought I lucked out getting my sleeper earlier than expected. Check the couch and it&'s NOT the sleeper, not my loveseat!Now I&'m here with the wrong order. Called the store and was advised the manager would call me back in 10 minutes. An hour and a half later... NOTHING! I called the store and apparently the manager tried to rush ordering the loveseat and is trying to process the exchange. Which is greatly appteciated, but he had the time to update the notes, yet not pick up the phone and communicate with the client. No one is perfect, things happen! But communication is key. I&'m a very reasonable person, I understand things don&'t ways go as planned. Had I been notified of any changes when they occurred, it would be okay because I would know what to expect.*Think twice before ordering anything here and if you do, I hope things go smoother for you!Stay healthy.
I had a horrible experience with Ashley. I order furniture at the beginning of August, now with the pandemic I was fully prepared to wait 6-8 weeks to have my furniture delivered and that was not the fault of Ashley. What is their fault is the lack of communication that occurred leading up to my delivery. We were given a delivery date of mid September, this week rolls around and we have no confirmation of delivery. We had to call them to confirm. They said we would receive a call the night before delivery. Again, no call. We had to call again to confirm. Then it is now the day of delivery, they gave us a timeframe of 8am-12pm. It is now almost 12pm and there has been no communication. We call AGAIN and they say they are still not their first stop. The cherry on top of this is that we are still waiting on one more piece to be sent to the warehouse so we are not done with this headache yet. I suggest you go somewhere that has even adequate customer service where they dont leave you guessing or hoping your delivery comes when they said it would.
Barb was fantastic! She was so helpful. She aloud us to take our time without bothering us. When we had questions she was close by to answer. She gave us space which is a super plus. Would definitely recommend her to anyone looking for furniture!
Terrible customer service. We returned two pillows and they took forever to issue the refund. Would not recommend. Pushy sales staff and no customer care after a purchase is made.
This store is much bigger than Deptford, NJ! 👍
Got Mom a living room set and dining room set. Needed a bookshelf for her living room to match. They were really great with her and assisting her with picking things out.
Liz was so awesome today from the Cherry Hill, NJ location. Personable, knowledgeable and quick to help us out with purchasing!! Liz is our go too at Ashley for sure! Thank you for your service!
Saif was an amazing sales associate! He was very knowledgeable and professional. He let us take our time and he helped us get furniture for our first apartment (: definitely working with him again the next time we need to visit Ashley Furniture!
We had a great experience shopping at Ashley today. Ultimately we didn't end up buying and found something we liked better elsewhere. But Richard Kennedy was amazingly helpful. He checked on us numerous times but in a low pressure way. When we needed measurements he quickly offered to print them for us. Give that dude a raise. He's great. If I could buy our couch from somewhere else but give Richard the credit I totally would.
We had a great experience shopping at Ashley today. Ultimately we didn&'t end up buying and found something we liked better elsewhere. But Richard Kennedy was amazingly helpful. He checked on us numerous times but in a low pressure way. When we needed measurements he quickly offered to print them for us. Give that dude a raise. He&'s great. If I could buy our couch from somewhere else but give Richard the credit I totally would.
I will never buy anything from another furniture store ever without checking with Barbra first. She was in the middle of training. And still never missed a beat. She was more than polite and made me feel extremely comfortable with my purchases. 2 thumbs up. Great place to shop.
I placed an order at the beginning of June for a sofa set and paid in full. I was told 3-4 weeks turn around time due to COVID. Ok, No problem. I understanding the situation. And everything is not back to normal.Then they call me back 2 days before the date they were supposed to receive delivery our furniture in June and we are told that because of everything it&'s being pushed back to no later than August 15th. And would provide us with a gift card they don&'t know the amount yet. But will give us something for our troubles. Again being understanding because of the situation, but mind you, we have no furniture in our house. Now it is August 7th we decided to call to confirm we would be receiving a call for delivery before the 15th. We were told that it was pushed back till the end of SEPTEMBER Maybe. And that the manager would give us a call today to discuss it (Still no call). I am so unhappy and honestly becoming upset. I am trying to be understanding but 3 MONTHS is crazy. And this still isn&'t guaranteed. I have a home with no furniture. I can&'t even sit down. I have children who start school and nowhere to sit. And now to try to offer me a refund is even more upsetting because I will be back in the same boat with another company. If they knew they didn&'t have the furniture then why sell it? Why are they currently opened taking people&'s money? Making them pay in full?
Great sale, awesome sales rep (Rich). Staff was very helpful and organized...
Big sales and lots of cool pieces on display. Don't forget the check out their huge outlet section for additional deals
Best place for furniture
Barbara Graves was very friendly, attentive and helpful. It waS a great shopping experience.
Great selection and customer service. Salespeople and manager (Mike) are very helpful and polite. Nono was a pleasure to work with. Highly recommended!
My salesperson, Rich, was professional and helped us find exactly what we were looking for. I asked for his card so I can find him the next time we need to make a purchase.
We were greeted nice. And a very nice lady Margaret i belive to remember 😬 had helped us so great. She gave us directions to the next store that had the wanted couch on the floor to look at. Rudy had helped at the other location and he was just as amazing. Nice and explained everything very well. Great shopping experience!
My husband and I stopped in to check out some patio furniture after looking at several other places. From the moment we walked in, everyone we encountered was so friendly and professional. Saif was extremely helpful and went above and beyond to ensure that we got the patio furniture we wanted and in a timely manner, even calling other stores for us. Mike was also super helpful and accommodating. It was definitely well worth the trip. Great service and quality new furniture! Thank you!
I was in need of some living room furniture and started looking online at a few stores in my area. I found that the best selection and prices were at Ashley Furniture. I went in the Cherry Hill store and met a very helpful and patient saleswoman named Nono. She helped me make decisions and made the transaction run smoothly. I recommend Ashley Furniture for your furniture needs.
Our salesman Larry was great! He made our shopping experience very enjoyable and fun. The showroom has loads of choices and even a clearance section. The financing procedure was simple, fast and approval was almost instantaneously! My whole experience was enjoyable. I have been waiting for months to buy a new sofa and got it at a very good price! Welcome back Ashley!
Due to Covid and everything being shut down and reopening, stepping into Ashley’s Furniture today was such an amazing experience. The sale person by the name of Louise was so warm hearted and welcoming, she made our experience the best. She was very social, sweet and provided us with such genuine and caring customer service. We would love to thank her for all of her service today. She was well appreciated.
Mike & brian were Excellent in servicing all my wants & needs all the way to the delivery day..Thank yall again for the Great services
Umm MY MOM NEEDS HER MONEY BACK SHE ORDERD ME A NIGHT STAND AND WHEN IT CAME OT WAS ALL RIPEED BRAT UP IF YOU ARE A GOOD PLACE THEN GIVE MY MOM MY MONEY BACK NOW
Great prices and they treat customers great.
Went here to compare prices when buying furniture. Staff was friendly, areas were well-maintained and pricing was within range. Just couldn't find the right color match.
Do not buy anything from this store! You can not talk to a live person. I paid extra for home delivery...only 2 pieces came via home delivery...the others via UPS and they came damaged. Queen bed and nightstand damaged...box damaged...missing parts. I have tried to contact someone since May 6th. I keep getting a record to leave a message and someone will return my call within 72 hours. I mailed with pictures...nothing. Now I have a queen bed and nightstand damaged. Stay away!
I ordered a bunk bed about 3 weeks ago. Never received a confirmation and can not get ANYONE on the phone. I know there a pandemic going on but not to able able to get someone on the phone is ridiculous. Will NEVER order from them again. If this order went through I&'m canceling and ordering from someone else. Horrible customer service!
Michael was an amazing help!! He tracked down the dresser I had been searching for, for months, set up financing for me with minimal effort on my part and confirmed delivery within a week of ordering. I’m so relieved to be able to have the matching dresser for my bed and to get organized during my time at home. I can’t thank the team enough.
The sideboard I ordered came completely broken. They don’t answer the phone after multiple calls and hours on hold. Emails aren’t responded. I want my refund! Numerous calls, numerous chat requests, numerous emails and no response!
I couldn’t be MORE ANGRY with Ashley’s right now!! First they gave me a window time of 12:00 to 4:00. IT JUST NOW GOT HERE AT 7:30 at night!!! The couch was ordered wrong after the salesman JOKED ABOUT ORDERING IT WRONG he actually did!!!!
I came into Ashley looking for a mattress and box I was greeted at the door by a salesperson who told me they were having a big sale on mattress the salesperson was very professional and knowledgeable the problem was I feel Ashley did not have a big selection of mattress I've been shopping around for a while I've been to raymour and mattress warehouse who have a huge selection of mattress I was also told also by Ashley's also that if I did not like the mattressi could not exchange it for another one both Seymour and mattress warehouse told me I could I spoke with the store manager and asked him about it he apologized and told me that is not Ashley's policy
This store or Ashley as a company sells a 5 year protection plan that covers nothing. Dont get sold on this 450.00 plan because its worth nothing. When you call in for a reapir for your fabric they will play it off that it is not something that is covered or wear and tear This furniture is very sub par and very cheaply made save your money and spend it elsewhere such as Raymour and Flanagan where they actually honor there warranty and stand behind there protection plan Most of the reviews in here are about the experience in store with the sales people who butter you up and treat you like gold. But you dont see many reviews after people get there furniture home and own it for a few months. Trust me it falls apart
I had an amazing experience at Ashley's. We had the pleasure of working with Vicki at the Cherry Hill, NJ location. She was especially patient with us which meant a lot because my wife is pregnant. She also gave us excellent advice to help guide us to the right choice for us. It was truly a pleasure working with Vicki and we look forward to working with her again.
Don’t buy furniture from Ashley’s. They sell cheap products and the products not come from Ashley. All the furniture was coming from value city furniture. I bought 2 twin bed from Ashley 3 month later the beds broke. Really really bad quality. The wood was so soft and you can break it easy with your hands.
absolutely loved our experience here. Melvin was absolutely awesome!! ended up getting some things for our new apt.
The staff was friendly and actually left us alone to wander and look at stuff. Like all furniture stores there was too much to look at if you don't have a specific thing in mind. However, the selection was varied and we found a few things we liked. I would recommend this as a stop for anyone shopping for new furniture pieces.
Sadly our experience has not been stellar. Inside the store was fine, sales people were friendly, if not a little over eager. But that's when the good part stopped. Furniture was delivered, and we found 3 chairs had scratches on them. Also, the base of the table was not on the truck, so the top of the table was left on my dining room floor. Many calls to customer service took place and eventually they agreed to deliver the base of the table the next day. After the base was delivered, another inspection revealed 1 chair had a set of holes in the upholstery that looked like they came from a staple, and another chair we found was not even assembled correctly - it was manufactured incorrectly, and somehow got through I assume several inspections. And so we continue to wait for the set to be correctly addressed. Customer service folks (all but one), have acted and treated us like they dont want to be on the phone with us. All we want is for the set to be what we paid for. Would not recommend this experience to anyone.
AJ was an amazing sales person. He walked me through the store explaining each piece I looked at. He made me feel at ease and shopping was quick.
We ordered sofa and they said free delivery . During delivery , he was very arrogant and rude .he dint not try to deliver it inside rather then he wanted us to move it . He took it back by making silly reason . He cracked our wall and there is no proper response from the Ashley . The same day , the manager (Mr.Vinnie) said he will deliver it and clear the damage but for 2 days there wasn’t any call from them . When we called , he was very rude and tried to put everything on us and said if we want the sofa we have to pay additional 150$.the problem is not just the money it is the way how they are asking . He wasn’t courteous at all .
Really nice store. Customer service was great
I bought all my furniture and I'm in love with everything. We had a little problem with the mattress and the salesman Saiful Hoque and specially the manager Mike went out of their way to help us. Thank you so much for all your help.
Great service...prices right.
I'm only giving it a 5 because of how micheal the manager handled my problem. The sales experience was wonderful and easy. I think the delivery and keeping up with the customer before delivery could use some work.
I bought a recliner for my 92-year-old grandmother and when it arrived it was too big for her and she wanted to get something else. I was told that we could not return the piece of furniture and I will just have to eat the $800 that I spent on it. This place is a disgrace. Do not buy your furniture here.
Sales persons Danielle was very helpful, Looked up what was in stock for me and can be delivered in 2 days . Great service
Worst experience ever. Store clerked assured our couch will deliver on a specific date. Clerk only wanted to secure a sale and was hiding the facts. Weeks went by, no update or phone call. Sofa delivery date got pushed 4 times. Will never do business with them again.
Liked there furniture, got a entertainment center for new tv, did want to wall mount it. Free delivery and put together in home. Will be back to look at living room furniture
Purchased a sectional back in September 2019 for our new home. Was advised to select a date for delivery advised that it probably won't be until December 2019. The sales person advised to call 10days prior to my schedule date to request the delivery date. In the meantime purchased another item from Deptford location. Called on November 27, 2019 to cherry hill advised that i would like to have both items delivered on December 7, 2019 was advised that would not be a problem. Received a call on 12/3/19 advising that only the bed was being delivered when i asked why they said because the sofa had not come in yet. Asked to speak with manager of Cherry Hill spoke with Michael who was extremely unprofessional and told me its because i initially picked a date in December for later in the month. I explained to him that i called back in October advising that our settlement got moved and I wanted an early date for delivery was advised it was to soon to do that and to call 10 days prior to. Which i did and now there is an issue for item that was paid for back in September 2019! When i asked to speak with the general manager he advised he was the general manager as well. This is extremely unacceptable. How can an item that was ordered later have no issue but one that purchased back in September be an issue!
NoNo was our sales person & she was excellent to deal with. The store is well stocked & has a large selection of everything.
Laurie G is AWESOME! My daughter and I came to the store with an idea of what we wanted. Laurie pointed us in the direction we requested. She came back to check on us. She guided us and gave us options. There was never any pressure to buy or to do anything. I’ve been pressured in other stores and felt like I was being hunted. Laurie never once made me feel that way! She was totally cool and helpful! I would recommend her to everyone! Thanks so much for all your help! My daughter is so happy with her new furniture!
If I could give it negative stars I would do so. Our sales rep &"tiara&" lied to us from the beginning of the process. When I questioned about the delivery times and days I was told, that they deliver in the weekends and I should be receiving a call within 48 hours to step up a date and time for delivery. I placed the order for my furniture on October 27, 2019 on my way home while looking over the paper work she put on my form a delivery day of January 20, 2020; we immediately when back tot he store. I had to speak with the store manager about my furniture and had to get the date changed. Like really who waits almost 3 1/2 months for furniture. About 3 days later I received a call from Ashley&'s stating only one portion of the sectional would able to be delivered and I would have to wait u til January 20, 2020 to received the rest. I went in to cancel my order the next day and all of sudden they Said the entire couch is in.I would never again shop at this place or any of the other locations.
Horrible business experience where no one there really cares about customers starting with Manager Mike Wheat. This company is not serious, they don't honor their delivery times, quality or customer service. They want your money, that is it..!!! I spent more that $ 5.000 and over all the problems, my delivery came defective. Please, respect yourself and find a better place for your business.
Me and my husband went there on Friday and sales person and his manager told us there is going to be a sale on Wednesday 11/27 gave us a paper made an appointment sales person wrote how much we will be going for which is higher then I wanted but he said we will try for lower. We went back on Wednesday and guess what NO SALE! He didn’t even go for the price he told us he would and he didn’t even try to keep us there. I asked him how come online price is cheaper I showed him he said I should buy it on line it is cheaper there. Disappointing!
Store has good collection at fair price, I picked my sofa here and very happy with price and look.
I went there and the didn't have anything in it.
I did not buy here but the customer service was great and friendly helpful staff. It was just a little bit out of my price range
Hey Ashely, remember when I tried to cancel my order and you promised to make your terrible customer service right by sending me a gift card? Checks in the mail I guess, huh? Another thing Ashely failed to deliver.
Don't go here if you want your stuff now. I purchased my bed over a month ago. I was told they had it in stock when I was in the show room. Apparently that wasn't true and then I was told it would be in on the 18th (3 weeks later). 18th comes and goes with no call. The 26th I finally get a call to set up delivery time. I sit with the phone ringing abnormally long when I call back. The. I am told that they don't have set times for delivery. You pick a day and they call the day before with a 4 hour time frame. How am I supposed to plan? I was told in the show room that I could get it delivered after I was done work now that's not possible? Am I supposed to take an entire day off last minute to have something delivered a month after I buy it? They also said it was free delivery but charged me $50 for UPDATE:Bed was finally delivered and quickly built. However they built the booklet for the bed into the headboard and it is stuck. They refuse to send someone out to fix it. Spent 20 minutes on hold the first time. 12 minutes on hold the second. They just tell me "I'll look into it". I am going to the store tomorrow and if it will not be fixed I will be returning the item. Updating to 1 star.
Don&'t go here if you want your stuff now. I purchased my bed over a month ago. I was told they had it in stock when I was in the show room. Apparently that wasn&'t true and then I was told it would be in on the 18th (3 weeks later). 18th comes and goes with no call. The 26th I finally get a call to set up delivery time. I sit with the phone ringing abnormally long when I call back. The. I am told that they don&'t have set times for delivery. You pick a day and they call the day before with a 4 hour time frame. How am I supposed to plan? I was told in the show room that I could get it delivered after I was done work now that&'s not possible? Am I supposed to take an entire day off last minute to have something delivered a month after I buy it? They also said it was free delivery but charged me $50 forUPDATE:Bed was finally delivered and quickly built. However they built the booklet for the bed into the headboard and it is stuck. They refuse to send someone out to fix it. Spent 20 minutes on hold the first time. 12 minutes on hold the second. They just tell me &"I&'ll look into it&". I am going to the store tomorrow and if it will not be fixed I will be returning the item. Updating to 1 star.
AJ was fantastic! He asked me several questions about what I was looking for in my furniture and made some great recommendations based on my preferences and budget. It was a smooth and easy process without the high pressure sales pitch. Well done!
Purchased an item and was overcharged. Glad i figured it out before item was delivered.
Danielle went above and beyond to assist me with purchasing a sectional and sofa/love seat set for our home. She was well spoken and knowledgeable about the product and delivery options. She responded to my questions in a timely fashion and was accommodating to my request to communicate via text message (because I was in meetings all day at work but could inquire/respond via text message). This is an example of an employee going above and beyond what is typically required and Ashley Home is lucky to have her as part of their team. Thanks so much for the positive experience Danielle! I will spread the word to my friends, family and co-workers to look you up if/when they are in need of home furnishings. Take care!
We love Ashley Furniture! Great quality, great prices, and super friendly, non pushy staff!! Danielle was patient and helpful in assisting me choose a new desk and accessories!
Purchased my furniture here..
The worst customer experience possible. Took 8+ weeks to receive a couch we were told would be 2 weeks delivery time. Continuously received calls saying our order was delayed due to “shipping issues” and there was nothing they could do. When our couch finally arrived they said it would be delivered any time we would like with 2 days notice. When our call was transferred to the delivery scheduling service they were extremely inflexible told us they couldn’t do it for 4 more days and would not allow us a time that worked with our working schedule causing our couch to now be delayed 1 more week. The sales associate in Cherry Hill just said sorry there is nothing we can do about that. Making it almost 3 months living in our apartment without a couch. Do not recommend ordering from Ashley or the Cherry Hill location specifically. Extremely poor customer service.
I thought I that they had the best furniture. I was so excited to buy my kids bunk beds and a dinette set from them. Believe me when I tell you it has been the worst purchase I&'ve ever made. They sell you on buying extra coverage, and tell you it will cover any damages that may happen, but I found out that&'s a lie, and they make up all kinds of excuses to not honor the contract. The bunk beds are falling apart and all they can say is children shouldn&'t play on them oblivious they don&'t have kids. So anyone who thinking about buying any thing beds for your kid I hope they just use them for sleeping like all kids do (not)
HORRIBLE!! DO NOT SHOP HERE!!!! THEY DO NOT HONOR WARRANTY!!!!! I purchased a couch, ottoman and a loveseat from this place and got the 5 year extended warranty. USELESS!! 11 months of light use (single female.. no kids, no pets on the furniture) later and the couches are in horrible shape. We had to put the throw pillows underneath the cushions so we wouldn't sink to the ground. They sent out their techs who agreed that spending over 2k for living room furniture, they should NEVER be in this condition even after less than a year of LIGHT use. Ashley Furniture basically said too bad, so sad. Finally after arguing with them, they sent out new cushions... our issue isn't the cushions it's that the frame and furniture is HORRIBLE QUALITY and they won't do anything to fix it. I asked for even 1/2 my money back and they said no.. even though it was under a year that I contacted them that I was unhappy with the quality of their product. If I wanted a questionable quality product I should have just gotten a sectional at IKEA for 1/4th the price. Thanks for not caring about your customers, you will NEVER have my business again.
Horrible experience and bad customer service
Our sales person was Barbara G. I must tell you she was outstanding. No pressure. Was very helpful n kind. I will definitely use her again n recomend her to anyone looking for furniture. Thank you Barbara for helping us out.
The miniature parking lot is exasperating. Turns out that Ashley is a franchise operation that does NOT makes it easy to place an order at this particular store, but then have the furniture delivered to a geographical area (such as Manhattan) that is served by a different franchisee. So we ended up spending our $3k at Raymour and Flanigan, which made the process seemless. Too bad, Ashley!
Decent furniture and staff. As the store has policy of price match, but they’re are not happy to do that. It a hassle to deal with them if you’re asking to price match. Been there a few times for different purchases, every time the price match policy was differently stated. Would appreciate if they have a consistency.
Everyone was very personable and more than willing to help me choose the right couch set. The entire process was smooth and I felt comfortable. I have shopped at Ashley before and will again in the future.
Excellent experience. I was allowed to look around on my own. Saif kept checking on me to see if I had any questions. Once I selected what I wanted, Saif was extremely helpful. He was a pleasure to work with.
Moulay was extremely knowledgeable, friendly & accommodating. I'm very happy with my experience.
I had the guardsman insurance on my furniture which I bought at the end of March of this year. I had them out to replace two arm cushions on the couch and before they came out to do the replacements both my sons play football and wear cleats well from them rubbing and kicking back there foot it made a small hole on the bottom of my couch and the ladySaid the tech would look at it. He looked at it when he was here and said they would order a new base and call me when it&'s in. So I assumed ok I&'ll hear from them he said within 5 days. Well over two weeks went by nothing!! I called again still nothing!! And I just called on wed aug 7 and the girl said the tech said it was animal damage and because he&'s experienced they aren&'t going to fix it. I said to her I want to speak to a manager because he&'s not god he wasn&'t here and why would he tell me they would fix it and here from them within 5 days than? The girl said a manager would call that day no call bad customer service all over. I bought insurance basically on a couch that they get to pick and decide whether they feel it&'s coverable or not over. What happened to my warranty on the couch. What happened to customer service? I am the one who spent 1700 on two couches which might I add u didn&'t have in stock on a major sale!! And had to wait a week for the loveseat. I am moving In April and will need a bedroom set doU really think I want to buy again with how the follow up and customer service is here? Manager that was on the phone before when my loveseat hadTo be delivered was so smart he thought he was only right and no accommodating the customer only himself! Rude...Work in the area will for sure tell my customers and co workers no to buy heAs a courtesy Ashley&'s manager at the store ordered my new piece of furniture and will be repairing the piece. Thank you again for following through with your word.
Jesus. In the world of customer service this place doesn&'t seem to understand it exists, apply it in any form to customers or offer to make things right when pointed out it is wrong. Punch line - get your furniture and your customer support elsewhere. When you buy furniture you expect it to last several years. But just in case I bought the warranty on my sofa. Just over 1 year old and the sofa wood was so deformed and warped that springs broke and now I&'m told not to sit on it. Let&'s get over the fact that a new sofa broke. Things happen, things break. The warranty technically covers it. Fine.It took weeks to get someone out to look at my sofa. It was so badly damaged that he said he will need to come back and told me not to sit on it. Then after following up for several days Ashley Furniture and their repair service provider are pointing fingers at each other with paperwork issues. Now the repair services place can book their second visit but it&'ll take another 2 weeks for someone to come out. I tried to ask to speak with a a manager at both the repair service AND Ashley furniture but was denied. Ultimately they told me they can&'t do anything for me but to confirm the booking 2 weeks from today. Meaning I have a sofa I can&'t use for 1.5 months.Take your money to a place that will give you good products up front but more importantly take care of you if something goes wrong.
Jesus. In the world of customer service this place doesn't seem to understand it exists, apply it in any form to customers or offer to make things right when pointed out it is wrong. Punch line - get your furniture and your customer support elsewhere. When you buy furniture you expect it to last several years. But just in case I bought the warranty on my sofa. Just over 1 year old and the sofa wood was so deformed and warped that springs broke and now I'm told not to sit on it. Let's get over the fact that a new sofa broke. Things happen, things break. The warranty technically covers it. Fine.It took weeks to get someone out to look at my sofa. It was so badly damaged that he said he will need to come back and told me not to sit on it. Then after following up for several days Ashley Furniture and their repair service provider are pointing fingers at each other with paperwork issues. Now the repair services place can book their second visit but it'll take another 2 weeks for someone to come out. I tried to ask to speak with a a manager at both the repair service AND Ashley furniture but was denied. Ultimately they told me they can't do anything for me but to confirm the booking 2 weeks from today. Meaning I have a sofa I can't use for 1.5 months.Take your money to a place that will give you good products up front but more importantly take care of you if something goes wrong.
Mark was very helpful. Thanks
The absolute worst! Wish u could give zero starts. Bought a couch in January of this year. The couch broke 3 times already and they are fighting me to fix it again. The cheapest furniture ever and they do not care that they are selling low quality products. I am so tired of going back and forth with them. End of the line was when my parents were sitting on the couch with my infant son and the couch fell through. Again this couch was fixed 3 times before that and is only 6 months old.
I had the guardsman insurance on my furniture which I bought at the end of March of this year. I had them out to replace two arm cushions on the couch and before they came out to do the replacements both my sons play football and wear cleats well from them rubbing and kicking back there foot it made a small hole on the bottom of my couch and the lady Said the tech would look at it. He looked at it when he was here and said they would order a new base and call me when it's in. So I assumed ok I'll hear from them he said within 5 days. Well over two weeks went by nothing!! I called again still nothing!! And I just called on wed aug 7 and the girl said the tech said it was animal damage and because he's experienced they aren't going to fix it. I said to her I want to speak to a manager because he's not god he wasn't here and why would he tell me they would fix it and here from them within 5 days than? The girl said a manager would call that day no call bad customer service all over. I bought insurance basically on a couch that they get to pick and decide whether they feel it's coverable or not over. What happened to my warranty on the couch. What happened to customer service? I am the one who spent 1700 on two couches which might I add u didn't have in stock on a major sale!! And had to wait a week for the loveseat. I am moving In April and will need a bedroom set do U really think I want to buy again with how the follow up and customer service is here? Manager that was on the phone before when my loveseat had To be delivered was so smart he thought he was only right and no accommodating the customer only himself! Rude. . . Work in the area will for sure tell my customers and co workers no to buy here.
The people here are so nice and helpful. They take there time with you and make sure your happy 😊
Had a great experience! Found a great sectional!!!! Thank you Aaron for all your help! We will be back!!!
The sales associate Richard was wonderful! Very helpful and accommodating! Overall great experience!
Vicky greeted us and showed us all the items we were interested in looking at . The whole experience was painless, quick and Vicky made it fun. The chairs we chose were well made and will compliment our new kitchen.
Wonderful experience with Barbara at the Cherry Hill store. She was very sweet, helpful, honest and was not high pressure or pushy. The customer service staff were all helpful and very nice ❤ They made a generally stressful situation pleasant! The prices were very good also ❤ Be sure to check online prices before you go in, as they are sometimes better and they will price match the online price.
My family and I had a great and fantastic experience. All the consultants very professional, especially the manager, she knew her stuff and we really appreciated her and the staff. Thank you!
A large selection. Very helpful and knowledgeable team members.
Wonderful! Plenty of helpful happy staff! Thank you for an easy purchase!
IT WAS AN INCREDIBLE EXPERIENCE
I ordered a couch in store and was told I would be able to fit it through my door. I measured my entryway to be sure and called the store with the information. I never received a call back. They got to my house 1.5 hours after the scheduled delivery window (which they never called to tell me, by the way--I had to call myself, twice after seeing they had still not arrived) and then said they could NOT fit the couch through the door. Then they said I could pay over 200 dollars for them to disassemble the couch and deliver it in TWO WEEKS. Horrendous service. If you actually want to receive the couch you picked out, this is NOT the furniture store for you.
Nice selection. Staff very friendly and attentive
Awful Experience! In store was fine but the worker don’t know what they are talking about. They told us that our bed set would be at our house on Thursday. NEVER SHOWS UP FOR WEEKS. We call and they are problematic and unhelpful and very inconsiderate. When we got our bed set, dresser, and nightstand the whole left side of the dresser had messed up drawers!!!! EXTREMELY DISSATISFIED
We had Nono help us out. She was amazing and incredibly helpful! Totally recommend and ask for her help!
AJ was an amazing help. Showed true customer service to its fullest. That man deserves a raise.
We we’re looking for a couch or sectional that would fit in out tight apartment and received excellent help from Nono. She walked us through the available options and gave us confidence in the one we ultimately picked. Great deal with better service.
What a terrible experience, came in to spend 4k left with wasted time and sour taste in my mouth, empty promises, fake deals, misleading offers
I loved the selection the sales person was charming but 1 month later no call no follow up and no delivery!? Ps. Its now 7/17/2019 still no discount or delivery or refund
Very nice staffs ! Variety of furniture with good deal. We worked with sale man Aaron, and he is very kind helpful. Highly recommend.
I am very pleased with my purchase and with the high level of customer service that Sales Associate Nono showered me with today. Not only did she have my items in stock, but she informed me of several programs they are running for their customers. It is obvious that she has a drive for what she does and above all probably can do this in her sleep. If you are looking for new furniture and are in the area, stop by to see NoNo, shes amazing!!!!!!
Our salesperson was amazing! We are very excited about our purchase and would highly recommend shopping at Ashley!
Go see Vicky...she's definitely gonna go out her way to make you happy
Your store had such a good variety of bedroom furniture. We chose the one where we would get the most storage. Your store was setup so nicely. Our sales person Liz was so knowledgeable and helpful in helping us pick out our choice. She was very patient with us and didn’t not rush us in any way. Thank you again Liz and Ashley furniture. I can’t wait to see my son’s eyes light up when he sees his new bedroom furniture.
Very nice place for furniture purchasing The sales person Siddiqe was very kind Very professional I will recommend this place to my friends and family Great customer service
Barb was super helpful and we felt no pressure at all, like we did in other stores. She went out of her way to help us with flooring to match the sectional we chose. We were also very happy with the price we paid.
Me Vicky was helpful and so knowledgeable about all the furniture and she did her best to get us the best deal...ask for Vicky
The store has just about everything you need and the people there are very good at what they do and friendly. What is really great they don't pressure you. Great store to shop.
Came in to just get a general feel or some couches and sectionals since we are military and moving in 3 weeks, want to get something ordered online. It was quiet and very nice. Nobody stormed me and followed me around, they just let me look, I was in there for an hour and never pressured to anything. Found someone to answer a question I asked and continued on. One of the best furniture store experiences ever. Very clean and well kept store.
My invoice number 53265485 bought from Ashley furniture, cherry hill I have received maysville 3pk occasional table set on Saturday July 6, 2019 When table top is looked under the light, it reflected sequence of scratches in the middle part of the table. The scratches are permanent and is not getting wiped off. We complained about it after 2 hrs of delivery We got a reply after 48 hrs stating that the scratch is actually stress marks and are not manufacturing defect. The Ashley team said if we go for replacement we may get a table which has more stress marks. We spent around $300 and we got in return is a defected furniture. The sales lady didn’t explain about the manufacturing stretch marks on the table. We are highly disappointed about the product that we have got and here by want to make everyone aware that think multiples times before you buy anything for them. The customer service is for namesake and all Ashley cherry hill sell is defected furniture.
Love shopping here
Vicky went above and beyond customer service for us. Very happy with our purchase and cannot wait for it to be delivered!
Really wish i could give them no stars. I bought a couch in January. When the workers arrived the couch was broke on the bottom so i told them to take it back. I got a new one weeks later and after using the couch for 3 months the couch broke. I bought the insurance and they came out and fixed the couch. Literally 2 weeks later the couch broke again. It is so cheaply made its a sin! I keep telling them i just want my money back and they can take this junk but they refuse. The insurance only covers repairs for up to three claims. I’ve had the couch for 5 months and I’m about to put my second claim in. I will never buy from them again.
NoNo is an awesome sales associate. She is very patient and extremely helpful. Because she is so knowledgeable, it made our experience very easy. She’s an asset to the Ashley team.
Best salesperson-Nono Friendly behavior-Nono Best communication-Nono Quality of service- 5 stars
Our sales person, Asley was the best I have ever had and I'm well past retirement age so I have had a lot. Everyone was very friendly and management was outstanding.
Delivery service was horrible. The driver called and said he will be delivering with 40 to an hour. Didn’t delivery until 1 hours later, no courtesy call to say he’s running late.
I recently made a purchase from Ashley Home-store and Nono was my sales adviser. She was such a great help in finding what I wanted. Nono kept great communication throughout the process and I highly recommend her. Thanks again
I knew what I wanted when I arrived. No one greeted us at the door but several salesmen were talking amongst themselves. We found what we wanted and had to find someone to write us up to be sold .The Gentlemen was very nice and he was quick about but not in a rude way. There were several different choice to choose from, good thing I knew what i wanted
furniture came on time. Delivery men were courteous and the furniture looks great.
We have made many purchases from Danielle, she is friendly and helpful. She listens carefully and always tries to get us the best deal!
She did great. She was helpful, and allowed space, while giving helpful advice/input.
They make the Worstttt furniture. Never buying here again. I am starting to have back problems. I have had the sectional for close to a year and you can still not sit or lay down on it, it feels like sitting on cement or hardwood floor. I do not know how they make furniture. Your bones will hurt even if you are young and have no back problems. This brand is the worst. I need to throw this out and buy something else at Raymour & Flanigan before my back gets worse and I sue Ashley. Do not make the same mistake that I did. Ashley, you should give me my money back and get this back which you claim is furniture. Either there is a defect or you cannot make furniture. One side of the sectional is higher and the other is lower, they are not even, and the higher one is the worse piece. Waited for months for this to become somewhat softer but it is the same as we first bought it. Please send this to management and respond to me.
Our salesman, Saif Hoque, was great. We appreciated his ability to both help us while also giving us the space that we needed to explore the store without feeling pressured. I would recommend him to anyone. We loved the selections and prices at Ashley’s and are very happy with our choices.
Great deal on furniture
Good furniture, must be patient, for delivery 4 weeks.
The sales lady was quite nice. Biggest thing is they match the online pricing so I would HIGHLY recommend this place if you do online shopping. Plenty of selection and process was smooth.
Nono was the Best!! She gave us her full attention and she was able to help with all of our needs .
Didn't really like the store at all thought it was a little pricey Bob's discount furniture is much more my speed
Cherryhill store our salesman solve was wonderful he thought our matress was going to be delivered in 2 weeks but he manage to get it delivered in 3 days
Very helpful staff
Do not deal with Ashley Furniture. The store itself in Cherry Hill is quite nice and the salesperson who helped us, Danielle, was lovely. We placed our order for three pieces of furniture totaling ~$1,500 and got a delivery estimate of about 3-5 weeks in the future. Fine. This was all well and good with us. All of the problems started once delivery was attempted the first time. My girlfriend and I were at work when the delivery was scheduled but my mother-in-law was at the house to intercept the furniture when it arrived. We live in a 5 year old apartment building with ample space and we never thought getting a couch in the door would be an issue since we had just moved in a month prior and all of our things were moved in without issue. The movers could not get the couch in through the door--not because the door wasn't wide enough, but because "the turn radius" was not big enough. The movers refused to give my mother-in-law the dimensions of the furniture and told her it was "not their job." They left with our furniture and knocked over a potted plant at the front of our building, and didn't bother to clean the mess up or bring the mess to anyone's attention. We of course called Ashley Furniture over the situation and were told multiple times that we signed a contract and that we should have measured properly. When we asked how one could measure a turn radius, we were not given an answer. Let me tell you that the customer service was virtually non existent. They threw the entire situation back in our faces and basically blamed us for the issues. We were told we only had three options: we could pick out a new set, we could request a refund and pay a $300 restocking fee (for a couch that wasn't in stock in the first place!) or we could pay some tech $225 to disassemble our furniture and reassemble inside our apartment. When we asked to speak to a manager, we were told he was on lunch break and he would call us later on. Needless to say he never called us. This was on a Thursday. Saturday evening rolls around and we finally get a call from someone at Ashley Furniture. Is it a manager? Hell no it wasn't! It was a customer service rep looking to reschedule our delivery. We were out of town at a family retreat with my company and we told the rep to call back when they had a manager on the line. Sunday rolls around. My girlfriend and I both have missed calls from Ashley Furniture. Is it a manager? Nope! Customer service rep again! We arrive home from the weekend retreat and call back. All they keep asking us is when we want to reschedule the delivery for. We get passed around to different people reading off of notes from previous phone calls. We ask for a manager and they tell us a manager can call us back in two days. Two days? To discuss a delivery that was supposed to happen on Thursday, we need to wait until Tuesday to discuss the situation with a manager. Makes sense, right? We hang up and decide to call Cherry Hill store directly. We get a manager! We explain the situation and have to listen to him basically tell us it isn't his fault and he was not involved with any of the conversations. Great. We mention the turn radius issue and he tells me that they just came out with instructions on how to measure this. "Unfortunately," these were released AFTER we purchased the furniture. He tells us the best bet is to pay the money and get the furniture reassembled. We are told that "the tech puts the furniture together stronger than the manufacturer." Wait, what?? Long story short, this is a week later. We got the furniture delivered and the tech has been here for two hours putting the furniture together. Funny enough, the tech tells us our type of couch is manufactured with a faulty wooden brace that would eventually break had we not elected to get the furniture dissembled and reassembled and that Ashley Furniture is well aware of the issues. WHAT. IS. THIS. DO NOT DEAL WITH ASHLEY FURNITURE. THEY ARE TRASH.
Great mattress selection, professional sales people.
Its nice and clean. The salespeople really pitch those warranties with every item that you are getting. Overall they were really helpful and so nice. I would definitely buy there again.
Very friendly staff.
Barbara G. was awesome! I came into the Cherry Hill store to look at a modular piece that could fit through my door no problem as I have a small doorway- a smidge over 29 inches. She saved me from my pit of despair after I found out that that particular couch was not for me. She greeted me and I explained my situation and she was able to escort me around to pieces that fit my requirements. Suffice it to say, we found a piece I fell in love with that (should) fit through my door. She has great customer service and a welcoming personality. Thank you again, Barb.
Decent selection and quality of furniture. Ended up not having the sofa we were looking for, but we will definitely be back for other items.
Hi Charles here. I had went to Ashley furniture to buy couches and dining table. Had a budget in mind but only a couple thousand in cash but talking to a saleswoman she offered financing the rest which was a great idea when i went over my budget lol couches came yesterday which were awsome well made and great quality but the miss labeled one on delivery and still waiting on one piece but the icing on the cake was they are not sure when the table is going to arrive and we really didn't look at the final paperwork. She only charged us for one chair said the warehouse so who buys a large dining table with one chair i said. So look carefully at your paperwork because their trying to make us buy 3 more chairs ha ha ha i guess the jokes on us.. i told them they could pick up their stuff i don't want any it we'll see what happens when we go up their so i gave 2 stars for experience and customer service the delivery guys were great and quality of couches too.
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Ashley has did a make over! I visited both the Cherry Hill and Deptford stores. The furniture arrangements is very pleasing to the eye. Very color coordinated. The reate.the furinture quality a 8 out of 10. As I walked through the doors the greaters welcomed me, introduced themselves, and asked how they could be of service. I was free to look around the store without a sales person trailimg me. I was very pleased with the new look and the employees I encountered.
Went in to purchase a bedroom and dining set & found exactly what I was looking for. Rudy greeted me & my bf at the door. He was very helpful and knowledgeable. He also wasn’t pushy at all. I highly recommend him if your heading into this store.
We got what we wanted. Awesome. Laurie Gallagher, awesome. Store layout made it easy to find what we wanted. Sweet.
A nightmare dealing with cherry hill ashley nothing but a run around! Brand new furniture that has no padding. ! The management team is terrible! The manager has to talk to gm ! Gm doesn't return phone call so i call and he tells me he has to talk to servicr and got no where#
Our salesman Rich was wonderful! He helped us with measurements and made suggestions I would recommend Ashley to anyone.
Ashley Furniture in Cherry Hill, NJ is absolutely horrible. Every employee there including the managers are rude and ignorant. Do not purchase anything from there, this particular store deserves to be closed down. I ordered a bed in February and it is almost April and I have yet to receive my order. They never follow up with you, and you have to call them. Also, if your unsatisfied with your services there's no refunds. DO NOT purchase anything from this store horrible service and customer service.
I had the worst experience with Ashley Furniture in Cherry Hill NJ. I ordered and paid for my bed in February I was told that the bed would be in the warehouse on March 4 and someone will be giving me a call once in the warehouse. March 4th came and went and I called on March 6th for them to tell me it will be in the warehouse on march 15th. Again someone will give you a call. No one called me I called the store and was told the bed was there and it will be delivered that Sunday. the bed was delivered but it was the incorrect bed. I called on Sunday to let them know and was told someone will give me a call to set up a time to deliver the correct bed the next day. NO CALL so I called the store and was told they can deliver the correct bed on Sunday. I will never deal with Ashley furniture again.
Hello my name is nakima Jones. Today was my first time in Ashley furniture and I was a bit unsure of what I wanted but after speaking with Mrs. Vicky it was a wonderful experience. Mrs. Vicky was a pleasant to work with and helped me out a lot. I will be back in the future to do more business with you guys.
Beautiful furniture
Excellent customer service and great professionalism by Vicky! Military Friendly too!
Waste of time
Great experience because of the salesman. Richard is a true professional who offered suggestions and advice that was the winning combination for our shopping experience. I can't say enough about how helpful Richard was; we will definitely return for future furniture needs.
My bf and I went to several furniture stores before we found exactly what we were looking for. We worked with Richard. He was very professional and knew exactly which direction to point us in immediately. I would definitely recommend him to family and friends. We will be using Richard for our furniture needs in the future!
Amazing service.
I paid for a couch almost a month ago on Feb 9th and it still hasn’t arrived as of March 8th Delivery was pushed back twice and no one even bothered to call me when it was delayed again for another week. I had to call them and ask where my couch was. We asked the sales person three times if it would be delivered February 23 which he said it absolutely would be. I now have no where for guests to sit on my birthday.
Extremely friendly associates, huge selection of reasonably priced furniture, and an overall wonderful shopping experience
I purchased a table and a set of chairs for $1500 and bought a five year Warranty on top of that, and every year they have been giving me trouble. They became damaged quickly with very little use. Ashley told me they would refund my warranty but will do nothing to replace the furniture. Products are cheaply made and poor quality for the price. Be wary when buying that a warranty will not protect you at this company.
awesome experience they lady who help me was a blast
salesperson named Saif gave me and my dad an outstanding customer service. he went above and beyond to make sure we get what we want. we went around the store for 3hrs not knowing what we really want to get, but he was very understanding and continued to stay calm and helpful. We asked a favor if theres anyway we can get our furniture faster atleast some of the furnitures that are most important. everyday he gives me an update that he's still trying and he didnt forget about me even if we didnt get our furnitures yet, just by letting me know that everything is being handled and hes doing his best makes me feel satisfied and happy that we chose to buy our furniture at ashley's furniture because of him. he was also very friendly all the questions and concerns we had was answered. thank you!
Laurie was great! alot to choose from.
Just spent a bunch of money !!
Lots of design and good maintenance and staff also more helpful.
Barbra was amazing! She was very helpful and knowledgeable. Thanks to her I got a beautiful living room set and a dining room table too.
Furniture is good but I feel a bit expensive.
Very nice furniture for those who can afford it and those who are working with a budget. Our sales associate Moulay was wonderful. He helped us from the time we walked in to the time we left. He helped work with our budget and if we needed him, we didn't have to look too far. He made us feel comfortable and didn't pressure us into buying anything which made our transactions go by that much smoother. We will definitely buy from Ashely again. We wanted to take the whole store but we was on a budget. We will definitely be shopping there in the future for other rooms in our home.
Our sales guy Ron was absolutely OUTSTANDING!!! He was very patient and beyond helpful in our hunt for a new mattress. I can’t wait to go back and do more business with you!
The worst not only I had to wait 3 months for my furniture that I specifically said do not unbox cause it was going to be shipped over seas. It came already put together and it didn’t even fit trough the door. I had to cancel my moving company shipment day. Then I returned to them so they can reorder with expedited shipment they told me I had to pay full price cause I had got it on sale. Poor management store OT sucks I will never return there ever
Worst customer service I’ve experienced.
Very good customer service/sales by Moulay.
The sales person was very friendly and helpful throughout the review and purchasing process.
I had a great experience at the Cherry Hill store. Moulay worked with me. He was very kind, extremely helpful, and easy to work with. He was insightful without being pushy. Service was excellent.
check out the clearance section
Salesman "Rudy" was outstanding. Very knowledgeable, professional and courteous. He took great care of me and I would recommend anyone going to Ashley furniture in Cherry Hill to deal with him. The store is well laid out and you will not be swamped by sales people. Again, if you decide to go to Cherry hill Ashley furniture speak to Rudy you will not be disappointed.
I spent 15k furnishing my new home. In one year, my tables are scratched, burnt and broken. They will not replace them and I bought a 10 year protection plan! The furniture is made like total crap! I would never buy anything from them again. I will be sure to let everyone I know how cheap and awful and unfair Ashley furniture really is!!
Danielle was great! Extremely helpful !
The salesman was available but did not hover. Nice holiday sales incentive.
We have been buying products from Ashley for many years and our favorite salesperson is Danielle. She listens well and knows the inventory like the back of her hand. Danielle never pressures a purchase and makes absolutely sure we get the best price and promotions available; it&'s always a pleasure to see her!
Hi everyone so if you are thinking about getting a couch from this store just a heads up we have been waiting for our couch for 14 days now. We were told that we would Have it by December 26th it is now Jan 11th and still no couch. Called and was told it got Pushed back again for the 4th time and now They might have it by Tuesday and we might get it by Thursday. Very disappointed and upset.
Great service. Very professional. All around good experience, definitely coming back.
Hi Danielle Menon was so helpful and friendly!! I brought furniture and will definitely send my friends to see her. Wouldn’t shop any where else.
Had a great experience, good prices and no pushy sales people!
Very friendly
Larry was an amazing help and very friendly customer service! Definitely loved shopping here!
We went looking for a bedroom set. We were very satisfied with the service and the pricing . Thanks to our sale lady Barbara. She is amazing . Keep up the good work
Nice staff
DO NOT PURHASE A WARRANTY. Its a total scam. We purchased a 5 year warranty and we can't even use it. Our dog peed on our couch and I tried to wash the cover to avoid using the warranty and it ripped while in the washer. They said because i washed it, it is not covered. Additionally, I wasn't going to mention this because I was originally happy with the service but after this experience, I figured i should mention it. When they delivered it, my husband was out of town, so it was just me. They couldn't get it through the door because of the angle so they had to go through my first floor window. Before they would bring it through the window, they told me it would cost an additional $150. I said "okay so that will just be added to my monthly payment." They said "no, we need $150 in cash now, or you can't have the couch today." I did not know what to do at the time, so i paid it. It seemed super shady.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
