Ashley Outlet Deptford, NJ

The lady who is assigned to mattresses is very rude and has very bad attitude . NEVER visit or shop from this place again! go to Bob cross the plaza where you really feel at ease!

Jan was awesome.

I really liked the furniture in the store. Even fell in love with a sofa & loveseat & a set of tables. However when the day of delivery came, they tried to deliver the wrong furniture & a 2 week delay on my tables!! When I contacted the store the sales lady had no explanation as to why they had happened. Not even a way to resolve the issue Due to the fact that the sofa and loveseat that I initially ordered would now be on backorder for four weeks. When I went to the store on the Saturday of a Memorial Day weekend, the sales lady still cannot give me a reason as to why this had happened. When I told her that I wanted a Full refund, she told me to browse around the store and pick out another selection. She was not At all interested in helping us resolve this issue. Only was concerned about how much commission she was gonna lose on the sale. Then they tried refunding me only half my money until I showed them the invoices that I had. They blamed the new system that they were working on. It seems like nobody in that store wanted to take blame for anything. Needless to say I got a full refund. And I took my money elsewhere. Do not recommend going here they follow you around like lost puppies. Worse than a used car salesman..

I’m highly disappointed in my experience at Ashley’s. On Tuesday evening, I went in and purchased a couch. The customer service that night was exceptional. The staff was very helpful, informative, and shared that they were learning a new system so we were very patient with them as they got used to it. We were told that night that on Wednesday we would receive a phone call to schedule our delivery on Friday or Saturday this week. We did not receive a phone call on Wednesday, I had to call on Wednesday evening to find out our scheduled time. During this phone call, the staff expressed to me that they were still learning a new system and that they were unable to schedule my couch delivery at that time. I gave them grace and was very patient. The staff member asked if they could call me back on Thursday to schedule delivery. I accepted this as I know it is a holiday weekend and they were learning a new system. On Thursday, I never received a phone call. Again, I had to reach out around 4 PM to figure out if they scheduled. At this time, they tried to tell me that they were unable to schedule deliveries still. When I spoke to the representative that time I made it clear that it was unacceptable. This time the representative reached out to the delivery team and called me back to informed me that she could set up delivery but it wouldn’t be until Tuesday. She claimed “because of the holiday weekend the times have filled up”. How could they have filled up if you were unable to schedule deliveries for 3 days while learning your new system? On Thursday, the representative then reached out to the delivery team and asked to schedule delivery as soon as possible. Unfortunately, because I never received a phone call on Thursday during the day when the represent to reach out to delivery, the delivery team was already out for the day. This meant I had to wait until Friday morning to hear back about delivery of my couch. This morning, when I received a phone call, I was informed that my couch cannot be delivered until Wednesday. The representative told me she would try to get me scheduled as soon as possible, but at this point, I do not have a scheduled delivery. When speaking to her this morning, I was told that she would send me a text message And the contact information for management that I wanted to speak to. I have not received this text yet and it has been hours. The management team at Ashley’s furniture needs to do better. Your staff is struggling and they need help! It doesn’t make sense to roll out a new system on a holiday weekend with big sales. You should have properly trained your staff to avoid inconveniencing your customers. At this point, I find it hard to believe that my couch will ever be delivered. Do BETTER management. I will not be recommending this place to anyone in the future.

Mike has so helpful and kind as we got our new couch. He made the process easy as could be!

Well, we purchased a couch with the 5-year warranty and have had it 3 months so far. It is already having buttons pop off, and there is metal ripping through the side wall, and what is the last of my worries, the cushions do not stay on, they slide off continuously. The aforementioned piece of metal that has ripped through the fabric is going to tear someone's hand or foot open if they are unfortunate enough to put their limb in it's way. Also, I have a 1 year old son, so the buttons that are popping off and are all loose are a choking issue. I went to the store today. Their manager is kind, but I suppose there is only so much he can do. I have called the service department 2 times to see if they can come out and deem this couch unable to repair. I suppose if they decide to call me, I will see what they are willing to do. I personally will never buy from Ashley again. I would suggest the same for anyone. If they aren't willing to help me with a reasonable request of just a store credit to get a safe couch, they are not going to help you. Go to Bob's or a different distributer. Once they have your money, they don't care.

Ashley is where I always buy new furniture. I was in and out in about 20 minutes. Janice was excellent in helping me with everything I needed!

The sales person was extremelly nice an helpfull

I bought a new bed, mattress, and base tonight at Ashley, my sales person was Robert Pugliese. Robert was extremely patient, kind and helpful. He took so much time with me. I was very comfortable with him; so easy going. Nothing was too much trouble. Five stars for Robert. Thank you Robert. Happy customer here. Judy Richards

Ashley was a low-pressure sales floor to shop. Janice was extremely helpful in my selections. I recommend asking for her

Gone was very helpful and friendly

Yavi helped me find what I was looking for and Jamichael helped ring me up. Very friendly-Thanks guys

The salesperson Robert at Ashley Furniture in Deptford was so helpful. He walked me through everything, took his time with me and fulfilled my needs.

Absolutely the most horrible experience for buying furniture after purchasing the furniture. It was delivered by a third-party company with something else being delivered with it. Little fragments and bugs were in the furniture. The furniture that was delivered was not the furniture that we ordered upon talking to Ashley furniture They were very ignorant very rude. Did not want to properly fix the situation and did not offer a proper solution. Also, the driver of the truck tried to force a very large truck down a small street and damaged my neighbor’s car buyers beware.

Had a great experience. I really appreciated the lack of pressure from Jomar. He greeted me when I came in, asked if I needed help, and when I said I was just browsing he gave me his name and said to ask if I had any questions. He then left me to look around. When I had questions he was easily found and knowledgeable. This "non-high pressure" sales worked well for me. I ended up buying living room furniture because I was more relaxed and comfortable than some other places I went. Thanks Jomar!

Such a quick and easy experience! Thank you Jack, Gabe and Aaron for the help picking our pieces and working with what we needed.

Trevor was very helpful! He answered all of my questions and wasn’t pushy at all. An overall excellent experience! Thank you!

Great service! Very nice and respectful!

Nice furniture and friendly representatives. I enjoyed looking around at all the different styles and design suggestions.

Awesome experience as always. I knew what I was going for and was in and out in less than thirty minutes . Jomar in Deptford was very efficient, gave awesome customer service and did a great job!

Adam D and Aaron at the Deptford location were amazing! Thank you for making our purchase pleasant and easy!

Not happy

It was nice walking in the store and not being bombarded with sales reps. Our rep was Adam Dyrnes. He was able to answer all of our questions. He gave us space so my husband and I could make a decision without feeling pressured. The prices were reasonable. I will always do business with Ashley.

Sales person was great, prices are decent only complaint is wait time. Alot of items arnt in stock and have a few week lead time.

Trevor was very helpful, nice , patient, and willing to go above and beyond.

Heather was so nice took very good care in getting my furniture fast thk you so much

(Translated by Google) Good place, nice attention, I recommend it 100% (Original) Good place nice atention l recomend 100%

Had such a pleasant experience with Trevor. He was a delight to work with. Would highly recommend!

The saleswoman was very helpful and very outgoing I looked at a lot of different bedroom sets and priced different items .I was able to decide which one best suited me and made the purchase. Thank you Ashley Furniture for the great experience

I enjoyed the freedom to look around and get help when requested. The salesperson was very helpful in our search.

Thank you Trevor for your help in selecting my familys new living room set. Im sure we will enjoy it for years to come. I will tell my family and friends to go to Ashley for thier furniture needs and ask for you.

We had excellent service by Heather She was very pleasant to work with and did a great job figuring out the best options for us to get the 5 year interest free financing

Worked with Heather, she is extremely knowledgeable, friendly and funny. She has fantastic customer service and I would highly recommend asking for her.

Reasonable prices and sales people very helpful and did not feel like they were being pushy. Free delivery also an added bonus.

Salesman was not pushy The team was really cool and it was a great experience.

Our salesperson Janice Rocco was very helpful explaining the different options of the mattresses and the recliners we were interested in purchasing. She was very knowledgeable and a very pleasant person.

Trevor was awesome

Jay helped us at the Deptford location and I couldn’t be happier. He went above and beyond to not only make our deal happen but make delivery happen within our time frame. The whole process was quick and easy. Go see Jay!

Dawna was great. She was very patient with me . She was not pushy at all like some are. She was very laid back. Very knowledgeable. Talk to me like I was a friend not a customer. Will definitely going back to this Ashley store. This will be my store for now on.

Our visit was very pleasant, Heather Raguckas was ver y patient and kind, excellent service.Thank you.

Jay was great with helping me with all my needs and was very explanatory about the purchase process and delivery.

This place is devious in pricing. My wife and I selected a sofa and decided to purchase it. The pricing placard said $749. But, behind it was a sheet that said Veterans Day sale $799. The salesman pulled the $749 sheet out and went to the desk to write it up. We were charged $799!

The Sales Person was very knowledgeable and helpful in my process, buying a Bed Set. Sales person name Heather was very polite.

Heather was very helpful. Went out of her way to get us what we were looking for, for the best price and with next day delivery. Highly recommend

I wasn't impressed with the selection of power sectionals.

I like the fact that the staff let you look at what was in the store and when you had a question they answered quickly I like that I would definitely refer Ashley’s. Janice was our sale person for the purchase of our new sofa and love seat and Donna helped us to order the matching rocker recliner thank you for a great experience in buying new furniture

Ethan was an excellent and very helpful salesman! Very nice & knowledgeable. Had lots of laughs and he made the experience great for us. Everyone in there was so nice. So excited for our new couches!

I was looking for sunroom furniture and they had nothing but in the past I bought a kitchen table that's well made, however my daughter bought a living room oversized chair and the cushions drooped and they didn't do anything for her. I do not recommend sofas purchased here.

Sales rep was very friendly and extremely helpful.

Great experience at Ashley. Able to walk around without getting hassled by sales people. Adam D. introduced himself when I went in the door and he let me do my thing. Left there in 40 mins with a new loveseat for a great price!! Delivery Friday..

Nice store, greeted upon entry, given different options as to what I wanted. I was not pressured, but the sales person, Aiden was helpful and made the process easy. He mentioned the free delivery when we first started speaking and he was very professional but friendly. I would recommend this store

I had the best furniture hunting experience yesterday at Ashley outlet with Dawna and Daisy. They were extremely patient with my family and I and Dawna was able to help me visualize every piece of furniture for my new home. She answered all of my questions and understand exactly what I was looking for. Thank you Dawna so much!

Heather assisted me via telephone. She was very helpful and friendly.

I had the most wonderful sales person at the Ashley’s outlet in Deptford Township, New Jersey. Her name was Heather Raguckas and she was so polite, and made sure that I got the furniture that I wanted and stayed in contact with me every step of the way until the furniture was delivered! I would highly recommend this Ashley’s store, and especially this particular sales person.

Great experience!!!!! I loved the fact that they answered all my questions but aloud me to shop freely on my own …. Thank you !!!!! Great prices also !!!

The salesperson was very friendly and showed me great options based upon on what I was looking for

Heather was super helpful! She was able to answer all of our questions and didn’t make us feel pressured.

I was greeted by a gentleman named Robert who was amazing. He was never pushy. He was patient and seemed to ask the right questions. He helped me find the perfect set for my bedroom with a very fair price. He went out of his way to answer my questions or find the answers if he did not know. He was very warm and professional. I would recommend anyone looking for furniture to come to the Deptford Ashly outlet store and ask for Robert.

Very helpful staff. Always there for assistance

Great experience all around at this store. Heather was very friendly and helpful.

Friendly no pressure experience. Other local stores made me fee like I was being pressured into makeing a decision right away!

Ethan was very helpful n courteous. Good employee to have

Great service!

Friendly and helpful

Staff was great ,very friendly, very helpful. We bought a dinning table and a sofa sectional . Heather in depard store was a sweetheart. Very kind and funny 😁 made everthing easy for us .Thank you so much.

They had some great furniture. I bought a sofa and a love seat. The salesman was very helpful but not pushy. i would shop there again.

Just bought a bedroom set and sectional couch and the process could not have been easier! Heather was such a great help and was so honest with us. She got us a great deal and we will use Ashley outlet for all our future furniture purchases!

Staff was extremely helpful and helped us reach a confident decision in furniture selected. Heather was friendly and knowledgeable of the products, financing, and any questions we had.

Friendly, quick and easy to pick out and order!

Heather was super polite and professional. She had great suggestions for what I was looking for and was not pushy at all . This is my second experience buying from Ashley furniture and I will be a returning customer . Great experience !

Dawna was a big help and the Deptford location provides great customer service

Very friendly and knowledgeable sales person

Nice attention of all the team. Robert the sales personal that attended me, was very experienced and polite.

Great service. Thanks Ian!

It was a pleasant experience. Ryan was very professional and was helpful.

We had a great experience with our purchase for the second time with Ian. He was so helpful and professional. He allowed us to take our time shopping without badgering us. We will continue to shop with him in the future. Thank You.

Great staff. Super helpful. Robert was training and did great. Horrible experience trying to find stock of furniture and getting hold of management to discuss options.

Nice sales people but we chose to go to another store because they didn’t have what we were looking for

Great salesman and customer friendly

Ryan made the experience super easy, painless, and quick. He knew exactly what we wanted off very little details from us. Highly recommended!!

Good. But please have ur employees stop stalking the customers. When we enter and greeted…….we are told they can assist us. Then there is no reason to follow customers through the store. If we have questions…… we will ask

No pressure sales people, but very helpful when needed! Ian found us exactly what we wanted, and gave us the best discount available.

Ian was very helpful and great selection!

The staff was super helpful

Very efficient and friendly. Good experience!

Friendly staff that is helpful without being pushy. Reasonable prices.

Heather was awesome. No pressure. Answered all my questions. Told us about some upcoming deals. Very professional!

Ian was fantastic. He was Super helpful and knowledgeable. We where there for about 2 hours total, looking around, trying sofas etc, we left with a new Sofa, Kitchen table and chairs. All paperwork done. Great experience, we will be back when we need more furniture!!

Ian was very helpful and was not pushy while we were trying to figure out which sofa we wanted. Will definitely shop there again

Great quality furniture. Dawna is the absolute best, handling all of our needs for very large orders with ease!

Nice furniture, courteous, friendly people.

Stopped in looking for a dining room set. We were immediately greeted by a very friendly person named Dawna. Very knowledgeable and helpful. Would recommend for sure!

Adam was a great help, especially super patient. Me and my husband went to look at couches and we had so many questions. What ever Adam didn't know(he just started working there) he would go ask and would come back with helpful information. He was super kind.

Great experience and found the perfect rocker recliner for me.at.an affordable price and free delivery. Also found 2 great end tables. Adam was our sales person. He didn't hover and.was knowledgeable about the products. He made my shopping experience enjoyable.

Heather was quick, helpful, and so nice! We were in and out of the store within 45 minutes and got a perfect dresser! Very happy my the experience!

Friendly staff. Very helpful. Let you roam without following you around. Bought a bedroom set 6 years ago and still love it! Bought livingroom furniture and held up well.

Adam went above and beyond to help us! He was not a pushy sales man at all! Thanks!

Friendly, knowledgeable salesperson Sydnee!

Heather was very eager to help and took her time to help me find what I was looking for

Although I was indecisive, Heather was patient and very knowledgeable about the items on display. We look forward to shopping Ashley again!

Ryan was very helpful and got all questions answered quickly

Dawna was very informative and very pleasant.

Amazing staff and very helpful.

Adam was friendly and very helpful

Great selection of furniture. Staff was helpful and informative without being pushy. Ask for Dawna.

Dawna was excellent and very helpful. Thank you for creating the perfect sectional for us!

No pressure. Knowledgeable and patient.

Very nice experience with the staff. Everyone very pleasant and Ryan was extremely helpful.

Ian was a great help for me and my son. I bought a couch and my son got bedroom furniture. Very polite

Great

We had a good experience again here our salesman name Ryan. He was showing us beds He knew what he was talking about so did I lol.we bought bed wife walking around she liked end tables cocktail table had to tell Ryan the she fell in love with love seat and couch We got all pagage deal we all laughing she picked out dinning room set 6 chairs why not what the he'll put on Ashley card. But Ryan handled himself well it was a laugh.

Dawna took my call and was an absolute pleasure to speak with. I look forward to doing business with her. Excellent experience!!! Excellent customer service. 5 STAR Business! Keep up the good work!

I was looking for a desk for my home office and Heather at Ashley Outlet in Deptford was helpful and so pleasant. She was quick to point out the free delivery and set up while showing me all my options. I'm thrilled with my purchase and can't wait for my new desk to arrive.

Great customer service

Heather was very nice and answered all my questions. The sale was great and I walked out with a couch I'm very happy with.

Ryan Aspinall was so patient with me and he is an excellent salesperson. I loved my experience because he made it super easy.

Heather was very helpful in answering all questions that my husband and I had. She did not rush us or pressure us. She listened to us and provided us with meaningful information to consider for the type of furniture we are interested in purchasing.

Helpful and friendly staff. Easiest furniture buying experience I ever had. Ian was great

Heather Raguckas is such a sweetheart and patiently helped us with picking furniture. Will be coming back to see her for the final purchase after measuring👍

Heather R. wonderful salesperson. Answer all my questions an offered fantastic suggestions. If you are looking for furniture ask for Heather you will have a great shopping experience.

Very professional and knowledgible.helped us with all questions and concerns

We were looking for bedroom furniture and Heather, our sales staff, showed us some nice choices. She was super friendly and knowledgeable.

I was in the store over this past weekend for at least 15 minutes and no sales person approached me. I felt like I was being ignored! 🤷‍♂️🤪

Amazing service. Heather answered all my questions without hesitation. Thank you.

Sales person was very friendly and knowledgeable. Excellent selection of recliners. I will highly recommend.

Vincent Johnson was wonderful! Extremely professional and helpful. Gave us the room to shop but made sure to be close by to answer all of our questions!

Not bad

Dawna was fantastic! We found the perfect dining room set. Great price and service.

Heather aka Ashley! Was so amazing, she took her time to show us everything we were interested in and helped with all our questions! Definitely going back we love there long lasting furniture!

Ashley our sales rep was very kind, answered all are questions, and wasn't pushy. Very pleasant experience. Highly recommend.

Everyone was so nice and helpful! Definitely a great place to shop!!

Ryan was very professional and helpful. Thank you!!

Dawna is an excellent sales associate very attentive to our needs I will be shopping at Ashley’s Furniture in the very near future

Sales Lady was so helpful

This store had a piece of furniture I needed at a reasonable price and good curbside loading service.

I purchased the Darcy sofa and chair in mocha a while back and I wanted to now purchase the ottoman in mocha. It seems it has been discontinued. I love your products, there very well made, durable, and attractive, but I'm disappointed that I'm unable to obtain the ottoman that I want. The salesperson Heather was great with assisting me.

Experience was great! Quick and easy. Explained in detail the process and went over the promotion that they have. Vincent Johnson was a pleasure to work with.

The staff was very friendly . Vincent was helpful and amazing! I'm sure coming back!

Great selection at a great price. The representative that assisted us was extremely knowledgeable and nice!

We were given our space and did not feel pushed or stalked by a sales rep which made the shopping experience better. Dawna answer all our questions and provided help when needed.

Looking for a bedroom set and decided to try Ashley after looking at other sets. First off the sales people were very pleasant and were not pushy and let us walk around without being bothered and after awhile we saw a set that we really liked and decided to purchase said set, that is when the sales person helped with the paper work and gave us a tentative delivery date. We paid for the set and left the store very pleased.

I bought a bed and a dresser in this place, I did not like buying here at all, since they are delayed with deliveries and do not notify the reason for what happened. On the other hand, they do not explain well what is needed if you do not bring the mattress, you should purchase an additional base for it. I do not recommend it at all, and I will not buy from this place again. Too dissatisfied with the service.

The manager Jim went over & beyond! Store was clean..staff friendly & knowledgeable. Great experience!

Ian was MORE than helpful. He was attentive, listened to what we wanted and got us a fantastic deal. Most importantly, he didn't try to pressure us into purchasing anything. I was a very pleasant experience.

Heather was very knowledgeable, cheerful and nice . We will definitely come back to see her

Heather was very helpful an polite. Store was clean, and had a comfy feel.

Great service from Ryan and a great inventory as well. Willing to work with us in terms of price matching as well as payment options and delivery.

Everyone was very helpful and knowledgeable

Heather was very nice and seemed very knowledgeable about the items in the store. Smart girl.

Our sales rep Ian was extremely helpful, without being pushy or aggressive. We were able to find exactly what we needed, and prices were reasonable.

Friendly, helpful associates

Ian was great , answered all my many questions

Salesman very personable and Knowledgeable!

Great customer service! Lauren and Dawna were very nice and knowledgeable. Beautiful selection of furniture. Reasonably priced.

Dawna was very nice. Glad she helped me pick out the couch I needed. We def be back there for next set up furniture

Heather was very kind and helpful! i left and ended up coming back the same night to purchase my sofa :)

At Deptford Ashley Outlet, Heather is awesome and helpful because I asked her to find a specific kind of sofa. She did her best job that I satisfy. Thank you

I was greeted at the door and service was very professional and nice. Nice furniture. I will return.

Everyone was very accommodating and kind. The process was simple and easy. We were given a lefty of time to make decisions with no pressure. We will definitely be enjoying our new purple mattress

I was looking for a power recliner. They had a wide selection. The sales lady Heather was very knowledgeable friendly and patient.

Heather was amazing! Answered all of our questions and made the buying experience a breeze! 3rd time buying from Ashley and always satisfied. Can't wait for our new bed to arrive.

Great customer service. Will do business again soon.

Had a great experience with Heather, easy process, quick delivery.

Lauren was very nice and helpful

Sales person was very nice and helpful.

I came in with a friend who was buying a dining room set. I was so impressed with the sales associate Ian and had been thinking of replacing my sofa. I found one and with Ian’s knowledge and help ended up buying the sofa

Very helpful, pleasant experience. If shopping for furniture would highly recommend.

Dawna was so easy to work with and made the buying experience wonderful. She did not pressure us and was patient with our questions. We will definitely purchase from the store again.

We've experienced the best sales rep in the world. If it wasn't for her, we probably would've looked around and left without making a purchase. Our sales rep, Dawna Reineck was excellent and informative in every product we took interest in. We are very happy with our purchases. When you visit Ashley's be sure to ask for Dawna...highly recommended.

Great service and helpful employees

Dawna was awesome!!! Very informative. Was able to be in and out in less than a half hour.

Heather was very helpful today. Although I was just window shopping for my move, she made the experience easy and felt very welcomed. She gets 10 stars!!

(Translated by Google) long (Original) Dawna

Salesman was friendly , knowledgeable and helpful for our needs. Great selection to pick from. Thank you

Purchased a bedroom set in April, and was told by the sales associate that there was plenty of inventory available and that we could schedule the delivery at our convenience. That was not the case, and I’m now moving into my new home without any bedroom furniture, with no set date on when I can expect my furniture even though it’s been fully paid for! I am not happy and will purchase the rest of the furniture for my home elsewhere.

Very kind and patient

Lauren was wonderful! I’m excited to get my new furniture! Hopefully everything goes well with delivery and set up! ❤️👍🏽

Dawna was superb!! Helped us find the perfect bed

Great customer service

Heather was amazing. Very helpful and made me feel comfortable with my purchase.

It was a good experience however they don’t honor veterans with any discount. Heather was awesome, not pushy.

All my questions were answered. Dawna was very sweet and patient with me.

Heather is the most patient and helpful sales person, and she helped us above and beyond.

I want to thank everyone all the help they gave us and getting what we wanted

I truly love Ashley baby...when I tell i got my living room set from them 5 year's ago and still loving my set...and brought a nice a?? bedroom set 4 my ex boyfriend and he still got and loving it🔥🔥🥰🥰10-10-10-10 across the board baby

Good sales people. Nice lay out too. Buying 2 pieces. Selling my old LR sets. Purchased 2nd rocker recliner. Most comfy ever

Good service and really helpful

It was great,Ty

I enjoyed the entire experience, Heather did a great job, professional, competent and courteous. Thank You

Good place and no to expensive great service from Ian Frederick thank you for your help

Heather was very helpful . Got me in and out fast. Even helped me match up a table set for my new couch

Heather was very helpful and not pushy at all. The perfect sales woman. She greeted us and then let us look around without following us around. This makes me want to stay and shop there.

Ian Frederick was our salesman and he was fantastic. We went in for a living room set and ended up with a new bed and bedroom set as well. It was a bright and beautiful store and we loved the selection too. I'm glad we went when we did cause we got some awesome discounts. Will definitely go back when we need other furniture. Thank you

Lauren answered every question I had and was extremely helpful with figuring out the size of the couch I decided to buy. She also made the payment process extremely easy. Also a fast delivery. 2 days!!

Great selection and service!

Ian was amazing! I love shopping the Outlet. Always great service and awesome prices!

We walked into the store and were greeted warmly but not hassled while we looked around. Lauren answered all of our questions and provided us with excellent service. Looking forward to our delivery next week.

Lauren was very polite and helpful. Thank you Lauren

Someone must be using my identity because I haven’t bought anything from Ashley HomeStore. Smh

Great salesman very helpful!!!

I got a sectional on fall clearance last October. It was a great price, now I know why. It's super uncomfortable and 2 days after paying for delivery and set up the buttons began to catch and pull. It is now missing 2 and others are following suit. I don't recommend the low quality furniture from Ashley Outlet. Also, I wasn't going to leave a review but they're hounding me with messages to do so. wish I could leave a better review.

Quick and easy. Happy to have found an item we were looking for that was sold out online. Heather was great and helpful.

Great experience. Employee Heather was wonderful and extremely helpful. Would not hesitate to work with her again.

Great help and was very helpful manager is welling to accommodate when mistakes are done.

I had a very good visit there, everyone was so nice and helpful.

We ordered a darker color but got light grey which is hard with young kids but over all the great by. It comfortable seats a family of 6 every well and it nice to look at. Would absolutely recommend 👌

Too high and bad quality

Was nice. Had answers to all my questions and very helpful

Was very happy with the selection of the furniture that they offered, and the time that they allowed me to view the furniture without pushing me to make a decision. The sales person was very knowledgeable, and very helpful when he came down to find an exactly what I was looking for and I recommend this Ashley store anyone looking to find new furniture for their home.

Friendly and helpful service

My service representative Ian was very friendly and went out of his way to call another location to see if they had one item for us. The process to purchase with financing was super easy as well.

So far this has been a great, furniture buying experience for me!

Great prices with quick delivery. Will have to wait to see if the quality holds up.

Was greeted promptly at the door. Was asked what i was looking for. Lauren C. Came to help me and was very knowledgeable, friendly, and made the purchase simple, fast, and easy

Young lady was very out spoken yes I would recommend others

We weren’t hounded by vultures. When we decided on our purchase it was quick and painless. Dawna was great!

Cheryl was very friendly and helpful. She gave me enough space to look around freely but was available for any questions. Management friendly and helpful as well. I forget the name of the women who helped me pay my bill and arrange delivery, but she was very friendly and super nice as well! Excellent experience overall! Will come back for future needs.

Jacob was knowledgable and answered our questions. He was diligent and helpful. We will be back.

Walking to the store the woman handed me a coupon. I told her what we were looking for and she pointed and said over there. If you see anything come find me is what she said. We'll never go back.

Customer service was great at first. They gave us space to look around which we appreciated. After purchasing 2 furniture items we were left with having to exchange 1 immediately after receiving from the warehouse. By this time we were not treated like customers. It seemed as though they were worried we wanted to get our money back which was not the case we just wanted to reselect. They gave us such a hard time there was so much miscommunication. We were told one thing then told another. This took up to 3 weeks. They told us we can look online as well failing to make mention it can't be from online. After being fed up with having gone back and forth over the phone and driving personally to the store 3 times. We gave up on them and went to cherry Hill the same day we left with 2 new chairs and so much clarity and didn’t have to pay a another delivery fee like deptford told us we would. And Now we are dealing with deptford not giving us the right monthly bill amount with the wrong promotional. I would never go to deptford again. Cherry Hill was amazing and we will definitely go back to them. Hopefully this will all get resolved soon. It's been such a headache. The woman that helped us at cherry Hill immediately knew what a re-selection was and made everything so easy and enjoyable. We will continue furnishing our home with the Cherry Hill location.

Jacob was very friendly and helpful with assisting and explaining a bunch of different options to me! Store was very welcoming and well put together. Thanks all for a great experience.

Was very pleasant.

Salesperson was very friendly, patient and helpful.

I had a very satisfactory experience with the salesperson "MATTINA" she goes above and beyond to help you get what you're looking for. Thanks MATTINA.

Jacob was super helpful and attentive. My fiancé and I just wanted to browse before making a purchase in the coming weeks. We did not feel pressured at all to buy anything on the spot, and are looking forward to returning to get our new home furnished.

They had some good values, but in my opinion all over priced. The staff was pleasant.

The sales guy Jacob was extremely helpful. My new set came in two days after purchase. They had had a sale going on for free delivery and free set up. The delivery people came when they said they would and did a good job setting everything up. They even took all the trash with them! Over all my experience with Ashley Furniture store was great!

Very easy buying process.

Aside from the heavier blonde woman when I walked in everything went well after her. Jacob was most helpful,friendly and professional unlike her. Everyone else at the checkout was great!! Kind professional friendly staff at the counter. The heavier blonde woman I forgot her name. She was quite rude and needs to learn some people and customer service skills.

My complaint is NOT about the furniture. I am very happy with the Woodsman reclining sofa. My complaint is about the delivery and set up. 1. WHY would you take the couch out of the box on a wet rainy day? 2. Why remove the protective covering from the sofa to allow it to get wet and scratched? 3. WHY WHY WHY did you think that the sofa would move into the door vertically when you could have easily tilted it into the door? Now my sofa has multiple scratches and even a small tear in the leather like material! If I didn't have the protection plan, I would’ve had to deal with this mess. Next time I will order my OWN moving company, especially for the price I paid for delivery. My nephews were more careful carrying the old sofa to the trash!

Samantha P. was amazing. She was patient with us and helped us find exactly what we needed.

Went into the shower to look for a coffee table, and an end table was approached by a salesman IAN Who is very helpful, but not pushy my boy was very good Ian help me purchase I will Johnny recommend actually sales associates and merchandise

Staff was great, very helpful and I didn't feel pressure to buy...I will be back to make my purchas this week because of that experience

My salesperson, Cheryl was awesome! Attentive, patient, respectful and a huge help.

Great people and great prices

Sell representative treated me with respect and professionalism.

Excellent service from the door! Cheryl was amazing and knowledgeable

Jeffrey W. Very approachable and knowledgeable and not pushy at all. Didn’t make us feel rushed and got us all information we needed. Will definitely be back!

Jim and the crew were very courteous and professional in handling our purchase. We got exactly what we wanted and the price was reasonable. Update to my post on 10/19/22. When I purchased my mattress on the 15th I made arrangements for it to be delivered on Wednesday the 19th. After no call the day before and none on delivery day plus no delivery I call them to find out what happened and was told there's no notes for delivery nor was it scheduled after I clearly made the arrangements on Saturday. I had to schedule delivery again on a day that's inconvenient for me. Very poor communication and service. I made it known to the person I spoke with that this will be my last time buying anything else from them.

Great experience. Not pushy at all and jacoby who helped us was very knowledgeable and pleasant

Sam P. was great and personable. Quick visit and got the perfect couch. 5/5

Great experience from beginning to end, live my new bedroom

Buy sofa and table sets from here… price is expensive and my table chair’s leg is broken!!! They use some glue to put leg together!!!!! Check you staff when they arrive!

I found what I was looking for at a great price, bit I don't really see why it's called an outlet bc they have the same item as the regular store at the same price. So a little confused there.

This location is trash! The manger literally left the back of my suv open after loading it. THEN SAID IM GOOD WITH LEAVING IT LIKE THIS. Unbelievable how bad the guest experience and service is at Ashley furniture period now. He was upset to be doing his job. I guess it's just a reflection of the time we live in!

Great customer service and explanation of what to expect with the delivery and the whole sale process. Did not rush md and if I had any questions they were answered bY Sam.

My boyfriend and I came in to look for a dining table. We were greeted by Dawna asking if we needed help with anything. We advised her we were going to look around at first and let her know if we would need any help. We found an amazing table and Dawn was able to help us out with our order. She was extremely friendly and professional. Everyone in the store super friendly and helpful but I definitely recommend Dawna to help you with your purchase!

Samantha helped me pick out my first couch for my apartment, She was so helpful patient. Amazing customer service and the Memorial Day sales were great!

Ian was so nice and super helpful! Can't wait to get my new couch!

Just left store bought a couch . Girl was very, very nice but when on internet and couch was $100.00 cheaper. By time I got home store was closed. They need to cash my check tomorrow. What do I do? Lydia Pendino from blackwood nj.

Samantha is an excellent sales person and answered all of my questions. Very satisfied. I recommend this Ashley store for all of your furniture needs.

Terrible service they charged me 100 dollars to change a recliner that I didn’t order. Never again.

Wonderful experience, our sales girl Lauren Iin The deptford NJ store was pleasant, and very thorough . We will definitely be back !

Jeff was courteous and helpful. Was seeking living room accessories such as a mirror. Mostly bedroom accents in this location but did find a nice beverage rack.

Jeff Wagner was our Sales Representative. He was excellent. He had so much patience with us in selecting a living room set. Very knowledgeable about the furniture. He was a great help in choosing our furniture. We will definitely recommend Ashely Furniture to friends and family

While the service was great and everyone was very nice. The sale price show on the couch we got was not for the model it was on. So that was misleading and we spent more than planed because we really liked the model on the floor. This is something management should fix.

Samantha was outstanding, I love the sofa and recliner I purchased. There was no pressure, Samantha was friendly and knowledgeable. I will definitely come back.

Jeff was extremely helpful, not pushy and very informative.

Lauren was a very helpful associate. She was knowagable, patient and 'real'. It was a pleasure working with a person who had personality, allowed the products to speak for themselves, as opposed to being pushy, and was humble enough to ask for more in depth product information when necessary. We generally do not make large purchases on a first visit to a store, but did so because of our comfort level and confidence in Lauren. Thank you. Joanie Walsh

No pressure by the salesman. We actually went and got Jeff with our questions. He helped us find an end table that we were looking for and then even suggested that they have in a different color. Very easy transaction and easiest furniture purchase I’ve had in a long time. No stress this time

Very attentive and professional. Answered all the questions we had.

Very affordable and Jeff who helped my boyfriend and I was very helpful. We love the recliner we were looking for to make our living room complete. We highly recommend Ashley’s Furniture to anyone looking for good quality and affordable furniture.

Ian was professional, friendly and knowledgeable.

The staff was very friendly, courteous, and knowledgeable. My sales associate Ian was particularly amazing and patient as I made my furniture selection.

I ordered my couch Labor Day weekend. I ordered it with Beau who apparently was just telling people whatever they wanted to hear because he was fired. Only found that out after I called in November to find out where my couch was. I kept getting promises that it would be in the next month. 🙄 Fast forward to today February 23rd. No couch. I was emailed again to say it’ll be another month. And this was after the manager called me earlier in the month to say he was confident it would be in at the end of this month. So I will be going in today to cancel my order and give my money to someone else. This company is horrible. It’s my fault though because this was the second time I ordered from Ashley and the second time I had to cancel because they kept saying the furniture would be in “next month.”

I dealt with Lauren and she was very helpful and got me a very nice queen bedroom set . Very happy with my purchase.

The staff was fantastic and very helpful as well as most polite

Very helpful & friendly , will get my business moving forward.

Good stuff here, just takes a VERYYYY LONG time to get it

I placed an order in September 2021 with the understanding that there would be a delayed expected delivery in December 2021- January 2021. I called the store in mid-2021 to inquire about satus of delivery. I was notified that delivery had a revised delayed March 2022 delivery. Given Ashely has a 3 day full return policy, I inquired about their cancellation policy. On December 23, 2021 I received a random email that I had refund pending???? I went to store to learn that my order was CANCELLED. After patiently waiting 3 months, they cancelled my order. So NOW....I'm back in the queue as if I just ordered today....AUGHHHH.

Sales person helped us find exactly what we wanted very quickly. No pressure which is something I try to avoid so it was especially nice. Only downfall is that your furniture takes so long to come in.

Dawna helped me find what I was looking for and was very friendly. Good service!

Overall great experience! Alex was very helpful!

Jeff was nice

I received an email asking me to leave a review and I would like to give my honest opinion. Yesterday, I took advantage of the Black Friday in store only promotion, and purchased several items. I was pleased to find sets for each room in my new house, however after purchase I found that I had been overcharged almost $800.00. It was a huge inconvenience to have to go back around the store to check each item price while carrying a newborn baby. If I had not took a close look at my receipt and added up the price I was charged and what the floor price was, I would’ve been out of almost $800. This act makes me question the integrity of the company and I am not pleased with my overall experience.

My sales person was good, easy to talk to. No pressure. My test will be if she remembers to call me when the love seat comes stock again.

Looking for a gr8 deal on furniture today

Had a great experience buying a new sectional for the living room! Ian F was VERY helpful and made this process a breeze! Very happy overall!

Customer Service is lacking.

I was able to walk around without sales people hovering over me. Decent selection of furniture considering the disruption of supply. Prices are good.

Very helpful kind

Sales members were friendly informative but not pushy or “lurking” after you. Good selection and we found a couch set that was exactly what we wanted.

Great furniture and no pressure sales!! I love the relaxed atmosphere and all the furniture is beautiful.

Jeff was great very knowledgeable about all the furniture we were interested in. Great experience and he was very helpful with everything.

Jeff was super helpful! He knows his mattresses and doesn’t push you into feeling like you need to make a decision or purchase. Will definitely be returning and requesting him!

Lauren was a pleasure to deal with.

Great customer service ! And such a pleasant and easy experience with our purchase ! Thank you !

Ian was incredibly helpful, highly recommend!

Our experience was exceptional. Samantha P was our sales person and she was friendly, professional and went above in order to get us exactly the furniture we desired. She answered all our questions competently; any questions she couldn't answer, Samantha quickly found the answer. She promised to stay in touch with us until our furniture is delivered to ensure we continue to receive caring and an outstanding experience.

Sam was very patient and very helpful with our new furniture purchase. She was able to answer all our questions. She also narrowed down the delivery time frames for certain styles for us before we came in the next day.We will definitely be back to purchase more with Sam. The staff was very friendly and the store is really clean.

Beau was very helpful and polite … Took his time with us and answered all of our questions and went over everything he could with us to make us feel comfortable ! A great asset to have at Ashley's!

The customer service was great until after the purchase. We waited 8 months!! for our couch to come in. To which our salesmen each week kept telling me it would be in the following week. I now have a rip in the couch I purchased. To get to there customer service/ warranty services is atrocious. I paid for the warranty on the furniture and it’s seemingly impossible to get this issue resolved. Needless to say I will no longer do business with Ashley furniture.

Quick easy transaction, I love they left us wander and let them know when we found something. Thanks you Dawna!

I must say the younger staff seemed nice, but and older gentleman was very pushy and honestly treated me and my fiancee like idiots. Not to mention the astronomical prices!

Either you get some to help that doesn't listen to what you ask them or you get the guy that acts like he's selling used cars. I kept waiting for him to tell me he had to talk it over with his sales manager, and to make it worse, he smelled like an ashtray. I thought everyone quit smoking last year?

My salesman Alex Baji was very helpful with the process gave me some important insite on my furniture. Very good job!!! Thanks for all your all your help Alex !

Was nice. Pretty good service. We found some end tables we needed and a chair side table as well. My gripe was when we picked out a leather sofa/loveseat/recliner ($4k) set and wanted some matching pillows thrown in $240 worth and 0% for 60 months and the manager wouldn’t do it. I thought that was a bit unreasonable so we left.

Salesman was polite and professional and not pushy, and didn't follow us around the store like a vulture.

So far everything is going smoothly. I spoke to the manager who had a salesperson return my call. I must say Dawn was friendly and professional. I’m looking forward to receiving the furniture I ordered.

Dawna was great, very nice and not pushy at all, I am very happy with the sale on the couch I just bought.

Went in to purchase an ottoman. The sales lady was nice and helpful until I asked her to price match to their website. She then copped an attitude and seemed bothered that I was making a purchase.

Alex was very helpful and knowledgeable

Ashley Associate was very happy to help. Very Through!

Everyone was very polite and professional. The sales people introduce themselves to you but they don’t pressure you like other places. My sales person, Beau, was accessible but not on my heals everything step I took. When I made my decision, he went over everything thoroughly before taking me to Hannah to pay. He remained close by until my transaction was complete. Hannah was very friendly and professional. I felt like I was working with a friend. P.S. They have a great selection of furniture at very reasonable prices.

Very efficient and fast. In and out. My sales associate was very good. Thank you Ashley

Very beautiful furniture and gorgeous accessories.

In and out with a financed sofa and delivery scheduled within 30 minutes. Can't beat that. Wonderful associates. Very pleasant.

We went to Ashley to just look around as we make settlement in a week on our new home. We ended up purchasing a kitchen table with chairs and a dresser/mirror and 2 chest of drawers. Ian helped us and was very friendly, informative and not pushy at all!

Very friendly and helpful.

Great place. Very friendly customer service representatives.

Beau was awesome! Hats off to a no pressure sales approach. Gave my wife and I room to discuss things. Was extremely helpful but did not hover over us. Thanks!

Very good & helpful people👍

My experience at Ashley Home Store Excellent service from Jeff. He really helped us out with my new bedroom set and mattress. Thank you Jeff

Went to get a sleeper sofa. Beau helped us get the perfect one without stalking and harassing us. Thank you

Jeff, you were freaking great! Very patient and knowledgeable and super sweet!

She was very nice and very helpful

Beau was our salesperson. Pleasure to deal with. Bought a dining room set. Easy process. Great pricing.

Katie is always able to find a solution to what we are looking or asking for! The staff are very welcoming and nice! That’s why i keep coming back! Thank you all!

Beau was great!!! All around great sales experience at Ashley

Very professional workers and very knowledgeable at there job! Made it easy for me to pick out the bedroom set I wanted.

This is THE WORST experience I’ve ever had with getting new furniture. I was assured a delivery date but told I’m trying to get it even sooner.The delivery date came and went…Get an email stating it would be another date…that didn’t happen either. Then when you call to complain and all of a sudden your furniture magically appears in the warehouse. You get another day and time BUT they call you at 730am to tell you they will be there in 20 mins NO you won’t cancel that order. And then the 4the delivery date which was 6/18 and the delivery driver breaks the entire foot off the ottoman and hides underneath there: The customer service is a tragedy at that store. The employees literally hang up on you the second you seem a little bit annoyed. The manager Jim is an absolute joke. DON’T EVERRRRRRR BUY ANYTHING FROM THIS COMPANY LET ALONE THAT STORE….do yourself a favor and go to BIG LOTS they have all named brand furniture including Broyhill for wayyyyy cheaper better quality and wayyyyy better customer service

Ashley furniture as a whole is a terrible company. Although the employees here tried to help me, the people in charge will not fix your furniture and at most will offer store credit after you call them 20 times. Then they close your account claiming they can't do anything else for you. I've been sleeping on the floor because they took apart my bed frame and told me they won't keep working due to unsanitary conditions... my room is not unsanitary and this is the 3rd time they've been to my house. Why was it not unsanitary the first 2 times? This is the worst company I've ever purchased from.. I do NOT recommend then.

Great price and great service from a very friendly Beau. Answered all my ? And got me out quickly which is always better then standing around for hours waiting for finishing order. So very impressed with Deptford store and will use them again.

I went there with an idea of what I wanted. Unlike their competitors, the show room people showed me what it would look like and helped me find the best deal for it. I’d recommend Ashley HomeStore to anyone looking for new furniture

Very friendly staff, great prices.

Went to Ashley HomeStore Outlet, in Deptford. Jeffrey helped us pick out the perfect mattress for my husband & I :) Jeffrey was very knowledgeable & helpful. We can not wait to sleep in our new bed!! Thank you Jeffrey for all your help!!

Deana was phenomenal! I told her what I needed and when and she immediately knew what to show me! Best customer service I have received from anywhere in a long time.

Jeffery was very knowledgeable about all the products from couches to mattresses. Not sure what you want go see him and he will assist you with figuring out what you want.

My representative was very knowledgeable, attentive, and helpful. It was a great experience. I would recommend Ashley Furniture because of their inventory and customer service

Awesome!

Great service, very friendly, thank you

Mehhh

Jeff Wagner was excellent. Gave options and pricing right upfront. Did not pressure and was very helpful and knowledgeable of all the items we purchased. Would recommend the store to anyone needing household furniture.

Good place

Very nice assortment of furniture. Also, knowledgeable and friendly staff.

I didn't go here. I was at Burlington next door. The rating is for Google getting the location wrong and not having the option to say I wasn't there.

Wonderful

It took a while, from February til the end of this month, but, it was worth the wait! I love my table and chairs! The fellows who delivered, were really great. It was Angel and I don't know the other guy's name, but they were so very nice, did their job and left, Thank you so much, for, all the attention and help, Ashley!

Pricey, great help only reason I didn't give it 5 stars is because of wait times, 2 recliners I ordered and was 90 day wait after I paid to have them delivered I find this out. Staff is friendly, also when there is a sale stop by I went and saved over $1,000 on the recliners. Other then that it's a good store just pricey but if you want quality especially with there 5 year cover everything plan. We had a problem with the sectional ordered in 2019 and they came out and re did all the fabric for that section, they give your a stain removal kit and will remove stains if you have the 5 year plan. Definitely worth the investment I've used it twice and got instant results.

(Translated by Google) Me (Original) Mi

Bought sofa and loveseat and 5 year protection plan. Both pieces have seams separating, a sagging center seat. Put in claim over 3 months ago, process started great. They accepted pictures of defects, sent new materials to my home for repair tech, and now it’s three months later and nothing fixed. Process seems deliberately cumbersome and have been asked multiple times if I want to close the claim, like that’s what they hope for. Don’t buy. It’s a scam. Unless you like having uncomfortable furniture that looks terrible.

(Translated by Google) Excellent decoration and good prices (Original) Excelente decoración y buenos precios

Great service no hassel, friendly helpful staff!

Good quality furniture and great service

Went in there looking for a lamp and a mattress and just felt that the woman that was trying to help us was very rude because we were looking for a certain lamp and she made a comment to someone else we were wasting her time walked away and start dealing with another customer I thought was very rude so we wound up going to Bob's furniture and wound up spending our $1,300 there

It has nice options for small liv rooms sectional s