Ashley Store | Eatontown, NJ 07724

Another big furniture. Good Store

My recent experience with Ashley Furniture's sales team was nothing short of a nightmare, leading me to strongly discourage anyone from shopping at their store. The unprofessionalism exhibited by their sales representatives was evident in various aspects of my ordeal. Notably, they made misleading delivery promises, urging me to believe that my furniture would arrive on time for my move, despite placing my order five weeks in advance, only to fail on their commitment. Their pushy sales tactics were unwelcome, and their communication was atrocious, with long wait times and unanswered calls. To make matters worse, the incorrect delivery of sending me my king-size mattress with a queen bed frame (how does this make any sense?) was met with blame-shifting, as I was unjustly held responsible for their mistake. The bottom line: avoid Ashley Furniture, as their sales team is not only unprofessional but also condescending and rude. Your shopping experience deserves better elsewhere. I wish there were an option to give this store and sales team negative stars.

Amazing service !!! I made my purchase at the Eatontown location and worked with a young man named Shawn. He was so patient and knowledgeable, answering all my questions. I worked with him for 2 days and I appreciate his efficiency. If all my shopping experiences was like this one, it would be a blessing. Thank you Ashley for hiring Shawn !!!

Ashley Furniture is about as bad as it gets. I bought an absolute LEMON of a couch that was sinking within 4 months. You would think if you purchased as protection plan for 200 bucks you would be covered. Read the fine print on the protection plan, NOTHING IS COVERED. NOTHING!!!. They LIE to you on the sales floor that everything is covered. Then you have to deal with the protection company and deal with people like Wade McKenzie who make it sound like they are doing you a favor by sending replacement parts for a couch that you must assemble. Trying to call Ashley direct in impossible. Half hour wait times to get a recording that tells you they will call you back and never do. I'm so mad at this company that I contemplated sitting in the parking lot and warning others about my experience. Read through the reviews here. They are not joking. It's almost criminal what they are doing there. I will go out of my way to warn anyone about this company.

We went in to just look and ended up buying a king tempur pedic mattress, box springs, a beautiful king bed, night stands and all the accessories. The sales person was Maryann, she presented endless options, wasn't pushy and took her time with us from start to finish. The manager was also very helpful and involved throughout this large transaction. We definitely will be back.

Bought a queen sofa sleeper about four months ago . It started out ok and then about two months in I noticed a metal piece when it was opened just sticking out from nowhere , also the mechanism had a loud squeak which was getting louder . The mattress grew mold underneath . I contacted them and sent them pictures , they refused to do anything for me. Very poor quality and they do not stand by their warranty .I would not advise shipping with them .

If I could give ZERO stars, I would. My husband and I came to Ashley in search of a sectional for our home. We were met by Shawn, who offered his assistance. Two sales women were nearby, and barely looked up for whatever they were doing. We told Shawn that we were just doing some research and if we needed help, we’d let him know. Shawn then FOLLOWED US everywhere we went in the store..didn’t say anything.. wasn’t pushy.. Just FOLLOWED US. Downstairs.. upstairs.. around the corner… It was a bit weird, to be perfectly honest. I mean, we were pretty up front that we would let him know when we needed assistance. On the website, We had seen a particular modular couch that we were looking at… When we saw it in the store, at first, it didn’t look the same.. wrinkled, flat, dirty… When I finally asked Shawn were the couch was that I saw online, it just so happened to be the couch we had already crossed off the list…the dirty wrinkled one. He said it was the “cloud dupe”… ummm… No, it definitely was NOT. My friend has one of those and it’s GORGEOUS. Not a wrinkled, flat MESS. But that wasn’t the bad part. The BAD part was this one old saleswoman who chimed in and said something to the effect of “You already saw it and didn’t like it” with an extremely RUDE tone. I ignored her.. My husband and I continued to look around, and then I asked Shawn what the rub count was on a particular couch. He had NO IDEA what I was talking about. A RUB Count is a gauge to see how well the fabric should hold up.l after wear and tear…anything over 30,000 is preferred. He referred me back to the rude old lady and she had no idea either. My husband and I continued to look around and sure enough, there’s Shawn LURKING…my husband politely asked him for some space, and that’s when Shawn snapped at him.. “I’m just standing here” Well, that was it for me. I told him that he just lost a customer and he stated that he “didn’t care because I was “rude”.” Sorry, Shawn… that you don’t know your job well enough to know what rub count is. You SELL furniture. You SHOULD Know. I, unfortunately, called him a rather nasty name and also called the cackling old women who were LAUGHING, nasty names as well. I can say that it’s extremely uncommon for me to do that. And it’s a shame it happened. AVOID this store and these “sales people” at all costs. It’s just not worth it.

f I could give ZERO stars, I would. My husband and I came to Ashley in search of a sectional for our home.We were met by Shawn, who offered his assistance. Two sales women were nearby, and barely looked up for whatever they were doing.We told Shawn that we were just doing some research and if we needed help, we'd let him know.Shawn then FOLLOWED US everywhere we went in the store..didn't say anything.. wasn't pushy.. Just FOLLOWED US. Downstairs.. upstairs.. around the corner...It was a bit weird, to be perfectly honest. I mean, we were pretty up front that we would let him know when we needed assistance.On the website, We had seen a particular modular couch that we were looking at...When we saw it in the store, at first, it didn't look the same.. wrinkled, flat, dirty...When I finally asked Shawn were the couch was that I saw online, it just so happened to be the couch we had already crossed off the list...the dirty wrinkled one. He said it was the "cloud dupe"... ummm... No, it definitely was NOT. My friend has one of those and it's GORGEOUS. Not a wrinkled, flat MESS.But that wasn't the bad part.The BAD part was this one old saleswoman who chimed in and said something to the effect of "You already saw it and didn't like it" with an extremely RUDE tone.I ignored her..My husband and I continued to look around, and then I asked Shawn what the rub count was on a particular couch.He had NO IDEA what I was talking about.A RUB Count is a gauge to see how well the fabric should hold up.l after wear and tear...anything over 30,000 is preferred.He referred me back to the rude old lady and she had no idea either.My husband and I continued to look around and sure enough, there's Shawn LURKING...my husband politely asked him for some space, and that's when Shawn snapped at him.. "I'm just standing here"Well, that was it for me. I told him that he just lost a customer and he stated that he "didn't care because I was "rude"."Sorry, Shawn... that you don't know your job well enough to know what rub count is. You SELL furniture. You SHOULD Know.I, unfortunately, called him a rather nasty name and also called the cackling old women who were LAUGHING, nasty names as well.I can say that it's extremely uncommon for me to do that. And it's a shame it happened.AVOID this store and these "salespeople" at all costs.It's just not worth it

Nice furniture shop