Ashley | Eatontown, NJ 07724

Had a couch scheduled for delivery and confirmed the date with their Guest Services. Didn’t get a phone call on the delivery date so I called back and the employee just rescheduled the delivery for the following week with no explanation. Wasted my vacation day waiting for delivery for no good reason. I’d go elsewhere if you could help it.

Wow, just WOW!! Today I was looking for a bedroom dresser and chest for my nephew who lives in another state. Had an older guy that seemed to be impatient! I went in knowing exactly what I wanted because I checked the website prior to going in. He showed me something that was of no interest to me. I said no thank you because the drawers were flimsy looking. He pulled out the drawer to step on top of it which was just weird. I still didn't like it because of too much movement it was making when opening and closing. (felt like it would fall out if pulled out too far) I said no thanks. He showed me something else on my list that I actually ordered 1 yr ago but never received due to "supply chain issues". Actually, I'm glad I never got it because the quality was worse looking than the photos. I asked about another product and wanted to know how soon and what the shipping fees were if any. He quotes $400 something. I was like no way because the website showed $199 for no hassle deliver and $109 for doorstep delivery!! I told him last year my order had a promo of no shipping. He along with another woman proceeds to tell me they NEVER do that which is incorrect because my order had NO SHIPPING! I just looked up an Ashley Furniture Youtube video from that last year that showed no shipping. Either way, doesn't matter because I will not be purchasing anything from them. That older guy never even had the courtesy to introduce himself or to even ask what my name was. After checking the shipping and me questioning about it, he just walked away without a word!! UNPROFESSIONAL! There were several other young men there that was helpful explaining what the promo may have been and apologic about not being able to accommodate me. They are the ONLY reason I gave any stars!

Anthony was amazing,not pushy at all ,just a fantastic experience in Eatontown nj store

Great customer service no pressure we went to buy dinning set and ended up having to order online because our property was in Florida but sales person there was so helpful I wish he got credit for sale

Anthony was great, he helped us when needed but didn’t suffocate or pressure us! Very nice and made us laugh as well.

Anthony was lovely! He helped my husband and I found a beautiful sectional for our living room. He was the best! We will definitely be coming back for our next furniture purchase!

My couches and recliners are barely a year and a half old. First, the reclining mechanism on my won’t work. Then the same thing has just happened with my couch. I had warranties on the items, and when I called to see if they could repair, I was told they do not handle mechanisms breaking. I bought a sectional at big lots that had much better quality than what I purchased at Ashley’s. Horrible quality furniture and they won’t even take accountability to have it repaired properly. Horrific!

Sales rep Anthony was amazing, he helped so much and got us the best deal with the couch/love seat we wanted. Will definitely recommend him x100.

Anthony was helpful and informative and helped us find the exact chairs we wanted