Ashley Eatontown, NJ 07724

I’ll never forget the lady with the super thin blonde hair and smoked a bunch of cigarettes . !! Worst experience ever . She started spitting at us , called the police because we were complaining about a furniture order . Eaton-town police were very nice to us understanding to the situation and told her she can’t make false police reports because customers were up happy about merchandise. I’m not sure if she still works there but beware . I hope she doesn’t work there anymore , Ashley’s in Eatontown could be SO much better if she didn’t work at this location .

Helpful staff!

Alan was so helpful and knowledgeable! I recommend this place!

TERRIBLE TERRIBLE PLACE!! DO NOT BUY YOUR FURNITURE HERE!!! I REPEAT DO NOT BUY YOUR FURNITURE HERE!!!. The sales reps are nice, but do not let that sway your choice to buy anything here. Ashley Furniture has THE ABSOLUTE WORST CUSTOMER SERVICE OF ANY COMPANY I'VE EVER DEALT WITH. Have the warranty, can't replace the cushions (they don't make them anymore???) Then as per their warranty I should be able to return the couch - but they promise you they'll take care of it, and stretch you out over the long run. HORRIBLE PLACE TO DO BUSINESS. Would give zero stars if I could

Maryann was so great to work with while shopping for a couple of sofas. She was honest about the inventory and very responsive in our communication. The couches came in about a week since they were in stock and delivery process was easy. The guys showed up on time and the sofas are in great shape, with no damage. I went with the Dandrea model and they are very comfortable, but do need to be broken in a bit. They do not show the dog hair and easy to clean (one minor spill so far.) The sofa bed is easy to setup and breakdown as well. Would recommend all around!

(Translated by Google) Excellent service, very nice furniture designs and excellent prices. (Original) Excelente servicio, muy bonitos diseños de furniture y excelentes precios.

I really liked the furniture, the delivery was made within the agreed time, without any defect, I recommend it.

Absolutely horrible experience, I ordered furniture from this Ashley store and it showed up damaged. The delivery drivers told me that it would be no issue getting replacements and to keep the damaged ones. I’m currently on month 3 here with absolutely zero help from Ashley furniture customer service and the store itself. I’ve talked to the GM Sal and multiple times he said it would be taken care of and it’s not. I Had anticipation of buying a brand new bedroom set from here and a new coffee table, but with 0 help on the back end I’ll be shopping elsewhere