Ashley Store Eatontown, NJ

Erin D Erin was very knowledgeable about her products and went above and beyond with the sale. She is a natural sales person and is very friendly and kind Ashley Furniture is lucky to her as a representative of of their company . Greg O

Shawn was a great salesman. Very attentive and knowledgeable. Definitely recommend going there and asking for him.

Sean helped us out so much!!! Great!!! Thanks!!

Shawn was awesome!

Allen P was a great help with our couch selection

Shawn was very patient and such a huge help in furnishing our new home.

Sean was helpful, knowledgeable and very pleasant to work with!

Lola was super helpful and friendly and we are so excited for our new living room set!

Alan was the best! Helped me get a great table at an affordable price! Thanks Alan!

Helpful & knowledgeable staff and the customer service rep Shannon made the whole process quick and smooth. Everyone was very easy to work with.

Erin, Shannon, Juan and Jim were on it!! Walked in looking for specific but so glad Erin and Jim showed me something else!!! And gave me spectacular customer service , price and flexible delivery!! Sending my son and and friends to Erin and Eatontown Ashley’s!

Shannon K was exceptional- she went out of her way to help. She was amazing!

Colleen S and I were very pleased to Erin D of Eatontown was so helpful. We were able to close a deal today.

We worked with Erin who was super helpful in helping us find what we were needing.

Staff was rude and inhospitable

Shawn was fantastic!! Helped us with our new couch. Thanks Shawn

Erin pursued the client! I appreciate her for that. I was in a rush. I have a delivery coming on Tuesday and no mattress. She sprung right into action and took care of me. She added on the protection cover so I can protect my investment and made sure it was included with my Tuesday shipment!!!! She even had me scan her QR code so I can come back and shop w her! I am in retail and take in client service . She lived up to my expectations. And they’re aren’t easy! ☺️Thank you so much Erin!!

Erin D was lovely — excellent consistent, communication and could come to a price that made sense within our budget. Highly recommended !!

Worst furniture ever purchased! The store even refuses to help with anything after 72 hours! Less than a year old, went to put sofa cushion cover in washing machine and discovered how 1 of 2 cushions were extremely dirty. One was black from the dust/dirt and filled with wood chips, obvious filth from a warehouse, not from someone’s home. Unbelievable how they could sell furniture in that condition and not even do anything for us! Note to self, inspect furniture inside & out at the time of delivery. Based on their customer service and quality of product, I cannot give more than 1 star!

Allan M was the best and helped us find a great couch!

Erin D was super helpful in picking out a Christmas gift for my father!! Highly recommend Ashley’s in Eatontown! :)

Linda rocks!

We had a great experience working with Shaun to find a new sectional and dining set for our home that we loved. He was extremely helpful in finding pieces that met our needs.

Very nice furniture, CSR Shannon in the Eatontown store made our shopping experience great and she was extremly helpful. Happy overall

Shawn is the best !! He got me everything I needed for my new house!! I went to Raymor & Flannigan first and they only had the furniture I wanted online and were much more expensive. I went to Ashley Furniture after and my set was in the window! I was so excited to see it in person! Ashely furniture has a beautiful selection of furniture and their employees are super friendly and welcoming. Definitely will be coming back to purchase more furniture in the future.

Linda was so wonderful and helpful with everything we needed. The staff was able to arrange the furniture we wanted with a delivery day that worked with us. They were not pushy nor did we feel rushed. Will definitely be going back

Shawn was great at helping us in the showroom but not hovering over us but was there when we needed him. Delivery was earlier than anticipated and installation was great. Communication about delivery was great also. I look forward to many years of use on our new couches!

Just recently went to Ashley’s to order new bedroom furniture and was so appreciative to have our salesperson Linda! She really helped with what worked for us, and the furniture is also beautiful and inexpensive which was also great. Will definitely be purchasing from Ashley’s again in the future.

It was an amazing experience! We were helped immediately and was out the door in less than an hour! Of course my dog was the first to get on it!

Another Ashley furniture moment. I don't know why I keep buying from them just for continuous disappointment. I was promised a mattress delivery tomorrow and now it's Thursday. My first purchase was bedroom furniture and the complete wrong set was delivered and I had to yet wait again. Over promise and under deliver. I still have not received a call back as promised last evening.

Prairie knowledgeable salesperson, work to get the best price possible, madr sure I understood ins and out of my decision

2nd time at Ashley in a year and a half and we could not be happier with the service we received and the furniture

very accommodating and professional and polite

I had an excellent first experience at Ashleys. Linda knew exactly what I was looking for and explained the products well. The financing process was easy and Linda and staff worked to find the best options that would work for me. I'm so happy with my purchase and can't wait to recieve them!

Great service. Very helpful. Person handled my need was MASOOD. Hard working man.

Everything was great until I find out that I need to wait 3-4 weeks for delivery. I should stopped the order and go some place else but the people in the store were very nice and Is not their fault, so I didn’t it. I can’t understand why so long. I know other places deliver right away.

My experience was wonderful from the beginning to the end. Allen met me as soon as I walked in and helped me purchase the best pull out sofa I’ve found after visiting 3 other major furniture stores on Route 35. I concluded my choice with meeting the nicest finance department. When I get a new home , they will be my choice to furnish it.

Walked in the store and was greeted by many associates. I walked around a few minutes then a sales associate introduced herself. She let us look then helped us with sale prices. She was very helpful and didn't harass us.We had great service.

Good furniture and lots of options. Can be pricey

My 8 month pregnant wife and I RAN from this location after being constantly pestered by an older saleswoman with glasses. After following us around the store for nearly an hour, remarking on every couch we sat on to try, she didn't take the hint that we were just looking. We found a couch we loved at this store and planned on making a purchase. The woman told me that the price would be $900 and change for the sofa. I found the same sofa in a store in the same state about an hour away for $50 less. She told me they would not honor that price. Fine. I made her aware that we are one month from giving birth to our first child and that every cent counts and I would try my luck at the other store. She walks away to her coworker within earshot and has a rude conversation with him out loud about how dumb we are to think we could get the sofa elsewhere for less, and how we were foolish to think the store would have the sofa in stock, and how silly it was to think we could save a few bucks. My wife, again, 8 months pregnant heard the whole thing and got up, incredibly uncomfortable, and said "we're out of here." Never in my life have I been blatantly talked about in such a negative way within earshot. We would have bought the sofa right then and there if this woman hadn't been so rude. Customer service is key to make a sale. Sad.

Last experience was awful, sales man had horrible attitude, they tried to switch out chair we actually bought and then blamed it on us. I highly do not recommend this store

Bought a Sofa from Ashely, but while the sales service was good. the product is CRAP. Sofa basically broke down in less than a month, has 0 support, and the cushions are degraded. Reached out and had a conversation with a representative, who emailed me to send photos , which i promptly did. And i never heard back. have called and followed up and have only gotten silence.

Stopped in to look for a couch with very specific length restrictions. It's been very difficult to find something to fit in the limited space I am working with. Linda greeted me as soon as we got to the store and showed me a few options that would work, and she helped me find a nice couch for a great price! I really appreciated that Linda was not overly pushy and didn't give obnoxious salesman vibes. I was also very surprised to learn that she was a new employee at the store, as she was extremely knowledgeable!

Linda was great to deal with.

Really bad customer service. So mean since we got to the place

I found something I like at Ashley and was willing to give them a shot. I had heard from several people that the quality is poor and that they give unrealistic timelines for delivery. This includes former sales people for Ashley. My sales person said that Ashley had gone and changed everything to better support the furniture with some trampoline material. Cool, that solved that problem. The timeline for delivery was about 2 weeks out which wasn’t ideal, but could be worse. I figured I would give them a chance and if what I heard was true, then I’ll just cancel the order. The sales girl told me my furniture would hit their warehouse by today and they would schedule a delivery for likely 5/8. She even looked it up in front of me and proved it was scheduled. When I called today to confirm it was delivered to the warehouse, I was told that only ONE of the 7 pieces I ordered arrived. I am now looking elsewhere. If this situation isn’t remedied before I find something else, then I will be canceling the full order. If this was incorrect information or they offer a solid remedy, then I will change my review. Until then I will leave as-is. Very disappointing.

I love this place!!!

Monae Saurez and Masood made my furniture buying process easy and enjoyable. I am in sales myself and hate when people are pushy. Very pleasant experience

Spent the whole day looking for the perfect couch and at the point I got Ashley I was already tired and not very hopeful. Monae met us at the door and she was nothing but EXCEPTIONAL. She took so much time to walk us through the whole store, show us different things based on what we wanted and got us the best price 10/10 recommend!

I had the pleasure of working with Monji Suarez. She did a great job listening to what my wife and I were looking for and was able to show us a good selection of sectional couches in our price range. She was efficient through the sales process and explained everything regarding the protection and financing plans. Thanks for making our purchase a breeze Monji

Ask for Monji Suarez! She was super knowledgeable about their products and did a great job of showing me around to all my options. Thank you Monji for helping us find a couch!

Monji was incredibly friendly, honest, and supportive! Would definitely hope to shop with her the next time I need furniture

Monji was very helpful and knowledgeable about available furniture. She let us know about pricing for coverage and discounts available. Very friendly

Monji was very professional and accommodating. She took the time to show us every piece of furniture that matched our requests. She made us feel very comfortable with the entire experience. If you are looking for furniture in the Eatontown area you should definitely go see her!

Thank you all for the kind words and gestures it is greatly appreciated I love what I do and because of Ashley’s training and my phenomenal manager masood and also rsa Shawn for the level of customer service I have

We couldn’t have had a better experience! Our salesman, Shawn, and his manager are such a pleasure to work with and extremely knowledgeable! Best experience with both of them!

My husband and I went into Ashley Furniture today and was created by Dwight with a big smile on his face. We went in to "casually look" for a new bed for my son. As we walked thru the conversation was great. We ended up buying an entire bedroom set and a new sofa and ottoman for our living room. Honestly we would've bought everything bc Dwight was so great. We will definitely go back and I will definitely recommend Dwight to all my friends.he was extremely knowledgeable and gives such great deals

My husband and I went into Ashley today just to "casually look" for a new bed for my son. When we arrived Dwight came and greeted us with a big smile. He showed us a few beds and the conversation was flowing . We ended up getting an entire bedroom set and a new sofa and ottoman for our living room. We honestly just wanted to buy everything from him because he was so pleasant and such a hard worker. We will definitely go back to Ashley furniture and I will definitely recommend Dwight to all my friends.

Dwight was such a breath of fresh air. My husband and I walked into a true gentleman who went out of his way to ensure our happiness..With that said, we walked out with a fabulous living room set...Elizabeth, thank you for your help. You and Dwight are the phenomenal duo of Ashley's - Eatontown, NJ

Dwight was very knowledgeable about the furniture and helped me find the specific colors and dimensions I was looking for.

I had the opportunity to be assisted by one of the most pleasant sales associates in life. I have yet to complete my order but I meet a young man,Dwight Sutton. I came up with an ideas to fully furnish my entire down stairs area. I sent Mr . Sutton a few pictures and told him what I wanted to do. Some way somehow Mr. Sutton was able to help me come up with a better solution to get everything I wanted and also talked about buying complete bedroom suite. I had a budget in mind but after he helped me rearrange a few things I was now able to fit in furniture for 2 additional room. I visited a few other Ashley’s store and never had this experience. Mr. Sutton is very patient and made this experience one of my best. I know if I was talking to someone for over 3 hrs and not spend anymore I would run the next time I seen me coming. The fact that he came up with a better solution for me and was able to get me to spend over my budget, that was amazing. I have yet to make my purchase but the fact that he never lost his cool didn’t skip a beat in my stressful moment is what counts. I guess it’s safe to say he got a thumbs up and I can refer my family to shop At Ashley’s furniture instead of Bobs or any other store. He got a 5stars for my experience.

Thank you Dwight for assisting us! A+ service. Couldn’t ask for a better professional!

I had one of the best experiences ever with Dwight Sutton. I didn’t fell like I was forced into buying things I didn’t need. Mr. Sutton went over every piece of furniture I purchased. He also made sure I got insurance for all of my items. I’m currently looking to buy another home and Mr. Sutton is will to assist me with this entire process from start to finish. I’m currently in the process of sending out referrals based off my pleasant experience. They need more people like Dwight who seems to always go above and beyond for his customers. I know people can be difficult as I was but he took his time and walk me through this experience as if I was a new born baby. I gave Dwight 5 stars based off my overall experience. Keep up the good work and I will be sending in everyone I know to make a purchase with you.

Dwight was so helpful and kind!! He helped me with my first ever adult mattress purchase. He is very knowledgeable and patient! He took the time to throughly explain things to me, come up with pros and cons between my choices and ultimately come up with the best mattress for the best price. So thankful for all his help!

Customer service was very good. I met with Dwight, who showed me a variety of pieces for my living room. He asked pertinent questions, what I was looking for, home decor and budget. I was impressed by his knowledge of the pieces he showed me. I didn't purchase today because my husband wants to see before we buy. We will almost certainly be back. Dwight was friendly and my experience was very positive.

Dwight Sutton was our sales representative and he was very personable, professional, and knowledgeable. He was a good listener and showed us pieces that were in our price range and our style. I would definitely go back to him again.

I wanted to buy a couch to take advantage of holiday sales only to find out a price hike of $200 from October price, and a discount of $100!! I obviously walked away since this is not a legitimate sale.

Another big furniture. Good Store

Amazing service !!! I made my purchase at the Eatontown location and worked with a young man named Shawn. He was so patient and knowledgeable, answering all my questions. I worked with him for 2 days and I appreciate his efficiency. If all my shopping experiences was like this one, it would be a blessing. Thank you Ashley for hiring Shawn !!!

Ashley Furniture is about as bad as it gets. I bought an absolute LEMON of a couch that was sinking within 4 months. You would think if you purchased as protection plan for 200 bucks you would be covered. Read the fine print on the protection plan, NOTHING IS COVERED. NOTHING!!!. They LIE to you on the sales floor that everything is covered. Then you have to deal with the protection company and deal with people like Wade McKenzie who make it sound like they are doing you a favor by sending replacement parts for a couch that you must assemble. Trying to call Ashley direct in impossible. Half hour wait times to get a recording that tells you they will call you back and never do. I'm so mad at this company that I contemplated sitting in the parking lot and warning others about my experience. Read through the reviews here. They are not joking. It's almost criminal what they are doing there. I will go out of my way to warn anyone about this company.

We went in to just look and ended up buying a king tempur pedic mattress, box springs, a beautiful king bed, night stands and all the accessories. The sales person was Maryann, she presented endless options, wasn't pushy and took her time with us from start to finish. The manager was also very helpful and involved throughout this large transaction. We definitely will be back.

Bought a queen sofa sleeper about four months ago . It started out ok and then about two months in I noticed a metal piece when it was opened just sticking out from nowhere , also the mechanism had a loud squeak which was getting louder . The mattress grew mold underneath . I contacted them and sent them pictures , they refused to do anything for me. Very poor quality and they do not stand by their warranty .I would not advise shipping with them .

If I could give ZERO stars, I would. My husband and I came to Ashley in search of a sectional for our home. We were met by Shawn, who offered his assistance. Two sales women were nearby, and barely looked up for whatever they were doing. We told Shawn that we were just doing some research and if we needed help, we’d let him know. Shawn then FOLLOWED US everywhere we went in the store..didn’t say anything.. wasn’t pushy.. Just FOLLOWED US. Downstairs.. upstairs.. around the corner… It was a bit weird, to be perfectly honest. I mean, we were pretty up front that we would let him know when we needed assistance. On the website, We had seen a particular modular couch that we were looking at… When we saw it in the store, at first, it didn’t look the same.. wrinkled, flat, dirty… When I finally asked Shawn were the couch was that I saw online, it just so happened to be the couch we had already crossed off the list…the dirty wrinkled one. He said it was the “cloud dupe”… ummm… No, it definitely was NOT. My friend has one of those and it’s GORGEOUS. Not a wrinkled, flat MESS. But that wasn’t the bad part. The BAD part was this one old saleswoman who chimed in and said something to the effect of “You already saw it and didn’t like it” with an extremely RUDE tone. I ignored her.. My husband and I continued to look around, and then I asked Shawn what the rub count was on a particular couch. He had NO IDEA what I was talking about. A RUB Count is a gauge to see how well the fabric should hold up.l after wear and tear…anything over 30,000 is preferred. He referred me back to the rude old lady and she had no idea either. My husband and I continued to look around and sure enough, there’s Shawn LURKING…my husband politely asked him for some space, and that’s when Shawn snapped at him.. “I’m just standing here” Well, that was it for me. I told him that he just lost a customer and he stated that he “didn’t care because I was “rude”.” Sorry, Shawn… that you don’t know your job well enough to know what rub count is. You SELL furniture. You SHOULD Know. I, unfortunately, called him a rather nasty name and also called the cackling old women who were LAUGHING, nasty names as well. I can say that it’s extremely uncommon for me to do that. And it’s a shame it happened. AVOID this store and these “sales people” at all costs. It’s just not worth it.

f I could give ZERO stars, I would. My husband and I came to Ashley in search of a sectional for our home.We were met by Shawn, who offered his assistance. Two sales women were nearby, and barely looked up for whatever they were doing.We told Shawn that we were just doing some research and if we needed help, we'd let him know.Shawn then FOLLOWED US everywhere we went in the store..didn't say anything.. wasn't pushy.. Just FOLLOWED US. Downstairs.. upstairs.. around the corner...It was a bit weird, to be perfectly honest. I mean, we were pretty up front that we would let him know when we needed assistance.On the website, We had seen a particular modular couch that we were looking at...When we saw it in the store, at first, it didn't look the same.. wrinkled, flat, dirty...When I finally asked Shawn were the couch was that I saw online, it just so happened to be the couch we had already crossed off the list...the dirty wrinkled one. He said it was the "cloud dupe"... ummm... No, it definitely was NOT. My friend has one of those and it's GORGEOUS. Not a wrinkled, flat MESS.But that wasn't the bad part.The BAD part was this one old saleswoman who chimed in and said something to the effect of "You already saw it and didn't like it" with an extremely RUDE tone.I ignored her..My husband and I continued to look around, and then I asked Shawn what the rub count was on a particular couch.He had NO IDEA what I was talking about.A RUB Count is a gauge to see how well the fabric should hold up.l after wear and tear...anything over 30,000 is preferred.He referred me back to the rude old lady and she had no idea either.My husband and I continued to look around and sure enough, there's Shawn LURKING...my husband politely asked him for some space, and that's when Shawn snapped at him.. "I'm just standing here"Well, that was it for me. I told him that he just lost a customer and he stated that he "didn't care because I was "rude"."Sorry, Shawn... that you don't know your job well enough to know what rub count is. You SELL furniture. You SHOULD Know.I, unfortunately, called him a rather nasty name and also called the cackling old women who were LAUGHING, nasty names as well.I can say that it's extremely uncommon for me to do that. And it's a shame it happened.AVOID this store and these "salespeople" at all costs.It's just not worth it

Nice furniture shop

Ashley’s furniture is horrible

Very easy and enjoyable experience I had furniture shopping. My salesperson Anthony was extremely nice, professional and knowledgeable and took much time with me as I decided on which living room and dinning room furniture to purchase. Thank you Anthony I’m very happy with the Ashley furniture purchase and salesperson experience!

Anthony was wonderful. So helpful in choosing my perfect mattress. Thank you so much.

Great experience. Anthony was so knowledgeable and a pleasure to work with. So helpful and professional ! Can’t recommend working with him enough.

Had a great experience at Ashley Furniture!! Anthony was fabulous, knowledgeable and amazing service! Thank you!! The Best!

Anthony was awesome with us! He had such patience while we decided on the exact items we wanted. He was very thorough in his explanation of each piece we were interested in. He was hands down, the best!

The sales person Anthony was very kind but the other guy at the kiosk (probably the supervisor) was extremely rude. I will never shop the Ashley stores let alone the Eatontown one. I couldn't care less about the products or discounts but the tone and attitude of that guy was enough to drive me out of the store and never visit again.

Anthony is awesome. He was super helpful and very professional! 👍🏼

Was looking for bedroom set, and Anthony was simply the best. Very professional, courteous, knowledgeable, about everything. Definitely ask for Anthony when you go there.

Great experience

We worked with Anthony and he made the whole experience very easy.

Masood at the Eatontown location was amazing!!! We got an amazing sectional for an amazing price!!!!!

Sean was very helpful and patient with helping us pick out a new kitchen table and couches for the family.

Our furniture shopping experience was very professional and delightful. Anthony is a great young salesman!

Anthony was extremely knowledgeable and friendly. Great person

Amazing service and knowledge of the products. Anthony was wonderful. Very helpful and willing to give us the best possible deals.

Shawn was amazing! Great help and appreciated his efforts!

Shawn did a fabulous job. He was extremely helpful and answered all our questions. He was very knowledgeable. I would highly recommend both Ashley Furniture and Shawn.

If I could put zero stars I would. I would avoid this store if you enjoy your peace. Below is my experience in the nicest way possible. In store experience was pretty good, however I was given a quote for a sofa and a chair which I agreed to. Somehow I get invoiced for the sofa and ottoman no chair (at the pay desk they don’t show you the typed invoice they just simply say sign the pad and here’s what you pay. The price matched but as u will see the items did not). Later the sofa and ottoman are delivered. I refused the ottoman and called the store for the correct piece of furniture. Shawn my sales associate. Attempts to tell me that I am incorrect and 100% asked for an ottoman (later proven wrong by his own hand written invoice which clearly stated chaise and chair with the given price ). He then berates me by telling he does not care what I will do. I can do whatever I want but the price will not be honored. Proceeds to hang up on me twice. If I did not continue calling I’m sure I would’ve just been left in the dark. I call back a third time and I am immediately forwarded to the store manager as I requested from Shawn on the prior two calls. I believe her name was Sharon. Sharon, unlike Shawn, listened to what I had to say and let me break down the evidence I clearly had to back up my accusation. It ended up that she agreed to honor the price and send me the chair, however it was currently out of stock and due to be received in a month and then a delivery will be scheduled . I will update this review then and if the promise is fulfilled I will add a star or two. The customer service experience was intolerable and horrible, until Sharon of course. I hope she comes through!

Large selection of furniture, responsive salesperson

Antony was a pleasure to work with!

Anthony was very knowledgable, patient and helpful! I Had a very pleasant experience and am thrilled with my purchase! I would highly recommend you go see anthony

Furniture Store. Salesman Anthony was very helpful.

Shawn was extremely professional and very knowledgeable and helpful. A true leader and pleasure to deal with.

Had a couch scheduled for delivery and confirmed the date with their Guest Services. Didn’t get a phone call on the delivery date so I called back and the employee just rescheduled the delivery for the following week with no explanation. Wasted my vacation day waiting for delivery for no good reason. I’d go elsewhere if you could help it.

Wow, just WOW!! Today I was looking for a bedroom dresser and chest for my nephew who lives in another state. Had an older guy that seemed to be impatient! I went in knowing exactly what I wanted because I checked the website prior to going in. He showed me something that was of no interest to me. I said no thank you because the drawers were flimsy looking. He pulled out the drawer to step on top of it which was just weird. I still didn't like it because of too much movement it was making when opening and closing. (felt like it would fall out if pulled out too far) I said no thanks. He showed me something else on my list that I actually ordered 1 yr ago but never received due to "supply chain issues". Actually, I'm glad I never got it because the quality was worse looking than the photos. I asked about another product and wanted to know how soon and what the shipping fees were if any. He quotes $400 something. I was like no way because the website showed $199 for no hassle deliver and $109 for doorstep delivery!! I told him last year my order had a promo of no shipping. He along with another woman proceeds to tell me they NEVER do that which is incorrect because my order had NO SHIPPING! I just looked up an Ashley Furniture Youtube video from that last year that showed no shipping. Either way, doesn't matter because I will not be purchasing anything from them. That older guy never even had the courtesy to introduce himself or to even ask what my name was. After checking the shipping and me questioning about it, he just walked away without a word!! UNPROFESSIONAL! There were several other young men there that was helpful explaining what the promo may have been and apologic about not being able to accommodate me. They are the ONLY reason I gave any stars!

Anthony was amazing,not pushy at all ,just a fantastic experience in Eatontown nj store

Great customer service no pressure we went to buy dinning set and ended up having to order online because our property was in Florida but sales person there was so helpful I wish he got credit for sale

Anthony was great, he helped us when needed but didn’t suffocate or pressure us! Very nice and made us laugh as well.

Anthony was lovely! He helped my husband and I found a beautiful sectional for our living room. He was the best! We will definitely be coming back for our next furniture purchase!

My couches and recliners are barely a year and a half old. First, the reclining mechanism on my won’t work. Then the same thing has just happened with my couch. I had warranties on the items, and when I called to see if they could repair, I was told they do not handle mechanisms breaking. I bought a sectional at big lots that had much better quality than what I purchased at Ashley’s. Horrible quality furniture and they won’t even take accountability to have it repaired properly. Horrific!

Sales rep Anthony was amazing, he helped so much and got us the best deal with the couch/love seat we wanted. Will definitely recommend him x100.

Anthony was helpful and informative and helped us find the exact chairs we wanted

BOB was our salesman and I have to say, he was the best! This was the first time we've ever worked with a salesman that knew just when to provide information and presence and when to step away and allow us to discuss our thoughts. I truly appreciated that he didn't follow us around and hover over us the whole time. We will return to this store for two reasons...great selection and Bob! Ask for him if you go there. Very nice guy!

Very professional-honest and personal

Bob is the best good experience

Just want to say the manager chat and salesperson Dave were excellent so our third time back we love your store and the girl took my money had a nice smile

Love Ashley’s furniture! Alan was so helpful as soon as we walked in the door and made the process as smooth as possible. We will back for more 🤩

Our sales gentleman Anthony was very kind,patient and helpful. Thank you.

Maryann was courteous and helpful with our requests. She showed us everything within our budget and did not try to upsell us. My wife and I wanted something that would be good in a house with pets, and Maryann helped us find the perfect upholstery to fit into our lifestyle. We love our new couches and couldn't be happier with the help that we received at Ashley Furniture Store in Eatontown.

It really doesn't give me pleasure to write this because our salesperson Dave was very nice and helpful from the start. But everything from there was absolutely horrible. You would expect when a 2k dinning set comes damaged there would be some level of customer care. NOPE! The store branch refuses to help me, guest services is being non helpful or responsive, the main customer service number hangs up on me when I call. I wouldn't buy a pillow case from this company again. Still no one has reached back out to me after 4 weeks. The guest services department is a joke. They need to take a lesson is customer service from BOBs furniture.

It really doesn’t give me pleasure to write this because our salesperson Dave was very nice and helpful from the start. But everything from there was absolutely horrible. You would expect when a 2k dinning set comes damaged there would be some level of customer care. NOPE! The store branch refuses to help me, guest services is being non helpful or responsive, the main customer service number hangs up on me when I call. I wouldn’t buy a pillow case from this company again. Still no one has reached back out to me after 3 weeks. The guest services department is a joke. They need to take a lesson is customer service from BOBs furniture. -Zero response from customer support since they told me to contact them a week ago. What a shocker.

Horrible a nightmare, I received the delivery. the furniture had flaws and for more than a month and they don't fix it for me, they have me from department to department and nobody does anything. I'm wilI buy or recommend nothing on this store

Dave was incredibly helpful, patient and thoughtful during our furniture shopping. Truly a great guy to work with. Karen

This place is hardly ever busy which is a shame because it's such an amazing store. They have a HUGE selection for reasonable prices. The staff are so nice and very helpful. If you go to the Ashley's in Eatontown, ask for Allan, he's phenomenal!

We went to shop for a new island for the kitchen and also a dresser for one of our rooms. Saw this dresser and thought the price was fair! I saw the corner of it was damaged badly. I asked our rep could we speak with the manger to see if she would take more off of it, since we also would have to pay to have it delivered to our home. The manager over the walkie said are those people asking for more money off. We continued to the stairs to meet her and she went up the other case and would not look at us while she was walking. I’m highly disappointed she would not even look at us in the face to talk about it or even consider taking more off. She can trust we will never shop Ashley again or recommend them!

I’ll never forget the lady with the super thin blonde hair and smoked a bunch of cigarettes . !! Worst experience ever . She started spitting at us , called the police because we were complaining about a furniture order . Eaton-town police were very nice to us understanding to the situation and told her she can’t make false police reports because customers were up happy about merchandise. I’m not sure if she still works there but beware . I hope she doesn’t work there anymore , Ashley’s in Eatontown could be SO much better if she didn’t work at this location .

Helpful staff!

Alan was so helpful and knowledgeable! I recommend this place!

I had the pleasure of meeting one of the greatest individuals in the business! Shout out to Katie bettencourt for helping me find the painting of my dreams. She was on the hunt for the discontinued painting like it was a piece for her. After 4 days of looking I finally own it. Thank you once again for your efforts!

TERRIBLE TERRIBLE PLACE!! DO NOT BUY YOUR FURNITURE HERE!!! I REPEAT DO NOT BUY YOUR FURNITURE HERE!!!. The sales reps are nice, but do not let that sway your choice to buy anything here. Ashley Furniture has THE ABSOLUTE WORST CUSTOMER SERVICE OF ANY COMPANY I'VE EVER DEALT WITH. Have the warranty, can't replace the cushions (they don't make them anymore???) Then as per their warranty I should be able to return the couch - but they promise you they'll take care of it, and stretch you out over the long run. HORRIBLE PLACE TO DO BUSINESS. Would give zero stars if I could

Maryann was so great to work with while shopping for a couple of sofas. She was honest about the inventory and very responsive in our communication. The couches came in about a week since they were in stock and delivery process was easy. The guys showed up on time and the sofas are in great shape, with no damage. I went with the Dandrea model and they are very comfortable, but do need to be broken in a bit. They do not show the dog hair and easy to clean (one minor spill so far.) The sofa bed is easy to setup and breakdown as well. Would recommend all around!

(Translated by Google) Excellent service, very nice furniture designs and excellent prices. (Original) Excelente servicio, muy bonitos diseños de furniture y excelentes precios.

I really liked the furniture, the delivery was made within the agreed time, without any defect, I recommend it.

Absolutely horrible experience, I ordered furniture from this Ashley store and it showed up damaged. The delivery drivers told me that it would be no issue getting replacements and to keep the damaged ones. I’m currently on month 3 here with absolutely zero help from Ashley furniture customer service and the store itself. I’ve talked to the GM Sal and multiple times he said it would be taken care of and it’s not. I Had anticipation of buying a brand new bedroom set from here and a new coffee table, but with 0 help on the back end I’ll be shopping elsewhere

The quality of their furniture is complete garbage. Spent over $2500 on 11/10/21 for a dining set that came with a broken chair (they didn't even tell me it was broke and fixed with screw and white out to hide it!!), every screw that assembled the chairs and table were all loose as well. How do you give someone a broken chair that's not even fixed professionally?!?!?! Then my daughter buys a bedroom set that comes broken. Over $4,000 in furniture here and they both came broken!!!! Garbage furniture go somewhere else asap

The power touch couch has each end recliners and 1 side is sagging i believe the wood underneath is broken and every call say not covered this is yrs now and horrible insurance company waste of my

This is a company you never want to do Business with I should of posted this a few weeks ago I hope with all these stores closing do to Amazon prices better then retail they close down Ashly there in Stire customer service it’s -1 there corporate customer service is worse I bought a mattress in two years later it sinks I sent them pictures & now they say that I have to pay for someone to come look @ it I went to Macy’s & it was the best Experience ever Ashley sells used and refurbished off then I’ll tell you that put the delivery man himself told me

Nice furniture at reasonable prices. Efficient and friendly staff. Accommodating when faced with problems. Thank you, Wade.

I bought a bedroom set it was a sample from the store the bed arrived but the dresser I've been waiting for 2 months so far no one has given me satisfaction this is the worst store I'll never enter it again

The worst customer service I have ever encountered. Poor delivery, missing pieces, left my pregnant wife without a bed for over a week. This is the last place you want to go for good service

Everything inside the store in great, salesman was wonderful. The customer service foe the company is terrible! They showed up with an incomplete order which left my pregnant wife bed-less for over a week. their phone customer service team is cold and heartless. they did not want help my situation or work with me to get an a new delivery asap. it took multiplephone calls and talking to multiple "supervisors" only to be told there is nothing we can do. i would stay far away from this place and their poor customer service

Decent prices but a really good selection

Nice deals..just reduced my 5 star to 3 star review..I was charged 139.00 for delivery..they give you a 4 hour window..9am to 1 pm..its 1:13 now..they said I'm the 1st delivery on truck 4..So what gives?..Ashley hired these outside contractors then Ashley will get the brunt of it..if it was Free Delivery then I will waste the day sitting at home...I paid for a service and recieved nothing

Maryanne was our sales person in the Eatontown store, couldn't have been more helpful.... And the manager, forgot his name was also great!!!!!!

Went to Ashley to get furniture they bought it to me broken…then guys came out to fixed it…it then broke again they…they now will not repair is again and going to replace the couch….I’m waiting 13 weeks and it’s still not it supply I will never ever shop at Ashly’s again not worth my money time or aggravation….why sell something that is not even in stock take it the hell off the floor.

I bought my furniture Labor Day weekend of 2020 I ordered living room set ,rec room set ,kitchen set and all extras .they told me it be eight weeks as of March 2021 I still didn’t get all my furniture and the furniture I did get a lot of it was damaged and had to be sent back and be replaced again I finally called and canceled the pieces I didn’t get they are terrible to work with their rude nasty and liars. Never never never order from Ashley furniture in Eatontown!!!!!

It was nice and quiet so I could look around.

Bar none the worst experience I have had with customer service. My wife and I were moving after purchasing furniture from their store. I called to cancel the order on three occasions hoping to shop for new furniture suited for the new house. None of the associates cancelled the order and it was delivered to my house forcing me to wait an additional 3 weeks for my reimbursement. Needless to say, I will not be shopping here for my new set and highly recommend others don’t as well.

NEVER AGAIN!!! I've bought furniture from Ashleys before and I understand, due to covid, there are issues but this is ridiculous. We purchased a bedroom set in February 2021 and were told it would take up to 12 weeks because of delays.  Understood.  12 weeks go by so we start calling for status and were given a different story every time.  They also would tell us that a manager will get back to us.  No one ever called us.  It's now August and no furniture - not even an estimate for delivery. Highly disappointed

This is unbelievable, very unorganized and unprofessional from the Entire Ashley Staff!Our bedroom set delivery has been re-scheduled 4 times in the last two months and every time there is a problem with their Trucks breaking down.. ! Not only they break down, they do not even have the courtesy the call and give an explanation. I took time off from my work to stay home and wait patiently for our new bedroom set to arrive however, three months later still no furniture and No phone call. I have to be the one following up on them .. They had no problems taking my money in FULL Payment and trust me it wasn't cheap !! I'm done waiting around with no apology, no phone call.! I want a full REFUND of my money !! I'm done missing 4 days of work with NO pay for nothing and ASHLEY FURNITURE do not even care about it nor give a sincere apology for the time lost and the paycheck reduction !!

Had the very good fortune of having the most patient, personable and very efficient Elizabeth as our sales person!!Although freehold was closer to my house. I was not thrilled with the salesman...left there and went to Eatontown... THANK YOU ELIZABETH for helping us find what we wanted. .

Went to Ashley “just to look”. Was greeted by Elizabeth Rafferty. She asked us a few questions in what we were looking for and she went above and beyond to show us all the different styles of sectionals around the store. She was courteous, helpful in designing and style. We wound up purchasing the sectional. She even went as far as carrying pieces of furniture to help us design what we wanted. lol. Thank you again Elizabeth for your help. 😊

Absolutely terrible experience. I bought a dining room set with an Accent bench.The bench was $471 All items were supposed to be delivered. 1st delivery date was canceled truck broke down (I get it that happens). 2nd delivery date Table and chairs were delivered the the accent bench was broken I received a phone call they would not deliver it they were ordering another one. About 3 weeks go by have not heard from them. I call them they tell me it's ordered another week goes by. I received a phone call from a woman asking if I still wanted the bench. Explains to me it's no longer available I'd have to take the floor model and I would have to pick it up. I asked why none of this was explained to me when I called. Her answers were just I don't know I asked what the discount would be now That I'm picking it up n taking a floor model. Again she had no idea. I get to the store They offered me 20% off of the floor model. (which is broken) so I said I just want my money back (this was Saturday) Now I have to go back to the store on Monday to get a check. Again something else that could have been explained on the phone and saved me 2 hours in the car. AND THE BEST PART if I wanted to return the table and chairs because now I have an incomplete set I'd have to pay a restocking fee 25% on each item a table and 8 chairs Customer service is an absolute joke!!!!

Horrible customer service. Never take phone, no information about delivery, taking longer time. Stupid store. Hated badly.

All I can say is horrible!!! I was promised that after paying for my order in full I would receive a call in a few days. Then, my furniture would be delivered in 10 days. I’m currently on month 3 when it comes but then they forget my handles to dresser and bed wasn’t fully assembled right. After I noticed and called back. They acted as if it as my problem now to fix. then told me it would be 10 days before I would get those…. How am I supposed to put my clothes in?? Use a knife?

Ashley HomeStore Eatontown is the place to go! They are very friendly, knowledgeable, and really treat you like a person. We went out of our way to go to Eatontown after having two horrible experiences with the Ashley HomeStore in Freehold. The Freehold location has some of the worst customer service I have ever experienced. Check out the Eatontown location only for your home needs. I also want to give special thanks to MaryAnn at Eatontown who was wonderful.

Our experience at Ashley Homestore today was great. Our helpful associate Elizabeth was able to help us pick out furniture that we loved for our bedroom, living room, and dining room. She was able to make several suggestions for additional pieces of furniture that we were looking for and thoroughly explained everything, from the purchase through the delivery process. We took her card, and are interested in going back to pick out other smaller furnishings that will go with the rest once we have an idea of how everything will look in the house; overall, a great experience.

We purchased a love seat, sofa bed and twin mattress in February 2021. They said it would take 10-12 weeks, but we should definitely have it by Memorial Day. Well, long story short, furniture is still not delivered and it is now July 2021. We asked if they could deliver the mattress and loveseat since those are in the warehouse. Assured us they would get back to us, and of course, no call, no delivery. Do yourself a favor and stay FAR away from this place. Empty promises and no communication. Maybe we’ll have our furniture by Christmas, but I won’t hold my breath.

Greedy sales people and TERRIBLE service. We ordered a couch that didn't fit down our basement steps. Completely our fault. They gave us a store credit or a cash refund less 25% of the cost. We went back to pick out another couch and NO ONE helped us because they wouldn't get a commission on a store credit purchase. We stood there for about 45 minutes and watched as they slithered over to other customers. So we asked for our money back and they took 25% of the purchase price even though we spent a bunch more on furniture we kept for other rooms. They kept our money just so they can restock the couch back in the warehouse to resell at full price. The people that work at this Ashley are disgusting.

Wonderful experience!!!Very Helpful and professional. Lots of support!!! Masood was extremely helpful went above and beyond to help us select and buy the furniture we wanted!! Dave was a kind considerate sales person and guided us so professionally and gave us tips for home not to scratch our wood floor with furniture!! Will definitely go back and recommend others to this wonderful store and shopping experience!! Thanks to everyone there!!!

My family is in the process of moving, which the manager of the Eatontown location was aware of and ok with. They told us our furniture can stay in warehouse as long as needed so we paid in full for a floor model accent table only to find our table BACK FOR SALE on the floor when we came to schedule delivery and denial of any such agreement. HIGHLY unprofessional staff with poor notes and clearly will twll you anything to make a sale. Do not come here!

Beautiful store, great selection. Frank was wonderful! Helpful and attentive. His customer service is impeccable.

Beware they're extremely rude when answering questions over the phone.

Lady was very nasty didn’t want to answer any of my questions over the phone and hung up i don’t know how ppl want to keep a job with this attitude

Over 5 months waiting for my order..its always next week...now they don't answer....

I called to find information about w couple of pieces of furniture and was greeted by a nasty, horrible attitude from whoever answers the phone. If that's how they answer the phone, i don't wanna know how they treat customers in store Didn't even want to experience going to that store.

Very kind and helpful sales associate sold us a leather sectional couch in early Fall 2020. We were given an estimate of 6-8 weeks for the couch to arrive at the local warehouse and then be delivered a few days later. We had to call ourselves for updates each month, to find out starting in November when we expected the delivery that it was delayed due to COVID and inventory issues. Each month, the expected delivery was pushed out by a month. In December, the sales associate I spoke with on the phone told me she would check and make sure that the newest updated date (mid-January) was accurate and call me back to confirm. She never called. I called back at the end of January and spoke to a sales associate who told me that she “didn’t see much” when she pulled up my account, so would have a manager call me back. I asked if this could be done today, since I was told the same thing a month ago and no one returned the call. She promised yes. No one ever called us. I just called today to find out what the deal is... the phone just rang and rang mid-day during business hours with no answer. We will be canceling our order as soon as I can get ahold of a live human to do so. This is really a shame because I’ve had great experiences with Ashley in the past in other regions that I’ve lived in - not here.

Awful. Do not recommend! We ordered &"rec room&" furniture for my daughter&'s new house. We waited 6 months for delivery. The delivery people looked and said it would not fit, my daughter was on the phone working for a business, speaking with her boss. The delivery people said it won&'t fit...I don&'t even think they brought the furniture into the house. Dave, the salesman, after my daughter called him to resolve the problem, said he would resolve it and come to her house. Nothing...never called and never came. About two weeks later...same thing...never called and never came...was due to come today at 10:30 a.m., never called, never came. I called AMEX and told them we cancelled the order since they are completely unreliable! Will never, ever do business with ASHLEY FURNITURE...it&'s no way to run a business. The office manager told me...it&'s a holiday weekend and Dave is busy, has a customer right now...what are we?? Chopped Liver? Terrible service!!! Don&'t go there.

Oh man, where to start... extremely pushy sales associate. Just the whole attitude of "you will like this one" when it didn't meet any of my criteria. He pulled down his mask while on the computer multiple times and while we were walking. And the nerve to suggesting prices that were higher than advertised on their own websites AND charge for shipping when free shipping is provided online as well? Absolute nonsense. If you really like the furniture, skip the trip and buy online. No sense in patronizing this location.

The most unethical company I have ever dealt with. Don&'t believe anything they tell you. It&'s a scam and their products are terrible

So my wife and I go to Ashley Furniture in Eatontown on October 2, 2020. We pay $1,900.00 for an Entertainment Center and was told 4 to 6 weeks for delivery. After 6 weeks and no unit, I needed to call them. I was then told delivery would by prior to December 26th. I again had to call them to find out we had to wait for inventory and we should have it by January 20. Well, I called again and was told hopefully by February 2nd. I said no way give me my money back. After some talking back and forth, I demanded my refund. They credited my card with a full refund. My wife and I and then drove to Raymore and Flanigan, bought an entertainment center and a complete living set. With guaranteed delivery by January 27th. Here it is January 27th, 9:30 AM and we have our furniture, Delivered, Set-up and No Hassel.

Ashley furniture great store. The best salesman! The salesman there referred us many times. Thank you guys! #futonworld

Very nice store with great selection. Some of the sales people could have a better attitude.

Worst customer service...they came 2 and a half hours late outside delivery window..with no notice..they have no communication with there customers not to mention over priced furniture...customer service very rude...

Let me start by saying this is the first time I&'m ever leaving a Yelp review because I work in the service industry and most of the people that leave negative reviews straight up lie about what really happened. With that being said I feel like I need to give anyone a heads up if they plan on visiting this store. I&'ve bought a couch from this store about a year ago and we love the couch, when it was delivered it was missing it&'s legs, no big deal, shit happens. They mailed them two weeks later, ok. So then we went there again on August 16 of this year to purchase a bed room set. It was a good deal so we bought it. They do 0% financing for a year, right on. So I filled out the paperwork and was approved, I&'m only mentioning this because if I hadn&'t done this I would have canceled the order a long time ago, but they ran my credit which affects my credit so if I cancel all that would have been for nothing. So I was told delivery would be 6-8 weeks. Ok, no worries, there&'s a pandemic and things are running slow, I get it. Well it&'s now December 28th (20 weeks later) and we still don&'t have the bedroom set. I&'ve called multiple times and physically went into the store many times and they keep telling me &"it&'s on a container shipment on its way in&" I was first told that in October. Then they said it&'ll be there the first week of November, then the end of November, then the beginning of December, then the end of December...I called again today and now they&'re saying it&'s gunna be there early to mid January. So if you plan on buying something from here, be prepared to wait 5-6 months to get it delivered. I will say the manager took off the delivery charge, which is something but come on. If it was going to take this long then someone should have said that when we purchased it.

They sell junk, and when it falls within a few months they don't back it up. Don't waist money on this brand. Look at their ratings, terrible.

Best experience furniture shopping. No pressure with a fair price.

Don't buy from this place. You will wait forever for your delivery that will never arrive. "6-8 weeks" turned to 7+ months and the furniture I ordered is still not even in the USA. Their phones "don't work", so the only way to contact them is to go in person. Also, good luck trying to get your refund. Credit card machines "don't work" either, so you either have to come back, or leave your credit card information with them. I went in person and cancelled my order but the money is still not in my bank account.

I ordered a couch back in July, the expected delivery to my house was max 6-8 weeks. They charged me the day I placed an order, which was odd to me. Most places charge after they ship the item, not before. However, I was told this is the only way they take orders. It's now December and I still haven't gotten my couch. Not only that, but every month since July I've been told that the couch is scheduled to arrive "first week of next month". It was finally supposed to arrive at the warehouse Dec 4th. It didn't. I tried calling multiple times but nobody ever picks up. I finally went there in person to request my refund. I was told that phones as well as their credit card machine don't work "today"(they haven't been picking up calls for the last month). The "manager" also told me that I could still wait for the couch and only pay for the taxes for now... a little too late since you've been holding my money hostage for the last several months! Also, how come you charged me to begin with! They were supposed to process my refund later that day (Sunday) or Monday. It's now 11 pm on Monday and I still didn't get my money back. Don't ever buy anything there. They stole my money and wasted my time. Don't believe them when they tell you delivery is 6-8 weeks. Go literally ANYWHERE else. This place should be shot down for fraud. Ashley HomeStore, stop blaming "covid" for your horrible customer service and fraud.

Overpriced, the salesperson was very nice though

Didn't have any backless bookcases that weren't original looking

Never buy a mattress from this place! I bought a mattress for $ 3,997.36 highly recommended by the sale representative on 8/14/2020 ( a Friday when my credit card was charged). I was told to call on Monday ( 8/17/2020) to find out the delivery date. Today is 9/28/2020 and despite numerous calls to the store, no mattress, not known delivery date, cannot make a cancellation without to talk to Mark ( the manager) who was supposed to call me but he never did. I called on 9/26/2020 again for cancellation. The person I talked to said she will get in touch with the manager and call me back immediately. She never called. My husband called again today and he was listening to the same story. I called afterwards and my frustrations were high and I ended up with the person at the other end hanging up the phone on me. I called again and an other representative answered. She told me frankly that she cannot do anything about my situation until Mark, the manager is going to call me. I am still waiting ....

Called over phone asked them questions give answer you wanna hear get down to the store and it’s a whole different story. Worse furniture store out here. Can’t use your store CC if under 600$ purchase and hasn’t to be delivered. Stay away from these scammers

Horrible experience with this store! We purchased a couch that started breaking within two months of ownership. Due to Covid we could not get ahold of anyone!! Once we were able to get someone on the phone...the real runaround began. This product is a complete lemon and they should be embarrassed to have sold it to us. Instead we have been taken in on a ridiculous ride of BS repairs that break the next day. We paid for the insurance and they refuse to replace the product or give us a credit being that the product is so poorly made. I could not be moreDissatisfied and Disappointed.

This location is the best! Everybody is so nice and helpful. I would definitely buy from here again!

My husband and I bought a new couch today at ashley furniture in Eatontown NJ. We loved the couch and the employee who was helping us, whose name was Allen. He was extremely kind, knowledgeable, and helpful. The only reason we aren&'t giving 5 stars is because of the way one of the employees treated Allen while he was actively selling my husband and I a couch. Another employee, a women who I&'m guessing was one of Allen&'s bosses, told him in a very rude and demeaning tone that he needed to be wearing his radio and to leave and go get one, once again in front of us customers who Allen was selling furniture to. There were probably 10 other people in the store at the time, so I really don&'t think his radio needed to be a priority and that she needed him to leave in the middle of a transaction. I hope that people at this store treat all of their employees with the respect they deserve, especially in front of paying customers. Once again thank you Allen for helping us find our new couch! We love it!

Quality is not great.

Decent sized showroom...poorly lit (their fault) largely darker furniture (not their fault) .. like most furniture stores the salespeople are on you like mosquitoes immediately upon entering. (My wife and I have a "split up" strategy..seems to throw them off.. I had to firmly state that I was not interested in the sales pitch, just looking for something. She backed off and eventually came over to apologize/reconcile which I thought was very professional. The biggest problem with Ashley is that they are usually overpriced and as a result their sales are not great either...however this time I found something and we are going back tomorrow...stay tuned

This place is the worst customer service very poor. Prices are over priced same furniture at Value City Furniture and Raymour & Flanigan up the street for over half the price and they get it from Ashley whole sale. Terrible business and when you show them items on another site their response we can't match. However it is your brand!! Very poor services!!

Beautiful furniture. Staff is very friendly and not pushy. Delivery in less than 2 weeks

Hello I’m writing this because I’m not getting the answers I need about my items I purchased 3/5/2020. One I haven’t received not one piece I got one call saying everything was all in I would get a call on delivery day. After that no delivery day I didn’t receive my items I purchased. I called and was told they are waiting on head board. So my 2nd call that I made was the same answer they are waiting on the headboard ok I get it but I also was told it’s a epidemic going and store are closed fine but on this paper I have it’s Says if I do not receive my items before 3/16/2020 “ If merchandise ordered by you is not delivered by promise delivery date, Ashely Homestore must offer you the choice of (1) cancelling your order with a prompt , full refund of any payments you have made, or (2) accepting delivery at a specific later date.” So back to the person I talk to on the phone with epidemics one stores wasn’t closed down around 3/16/2020 everything with store just took place 3/20/2020 it would be nice to get some real answer cuz I paid for my items in full!!!

Was a great experience n very helpful people. Thank you for helping, I really appreciate it.

Thanks Katie!! Fantastic customer service from Katie!! She was so knowledgeable and professional. She assisted us in picking out our new sectional and kitchen set. She also helped our daughter pick a new bedroom set that she absolutely loves! Katie is awesome she gave us time and space to shop on our own then assisted us when we had questions! Would definitely recommend Ashley as the selection is great, the showroom is large and the prices are reasonable!

Dave our salesperson was amazing. He walked us through the store helping us select both bedroom and living room sets for our new house. He was very personable and friendly. Definitely would recommend him.

This store is beautiful and full of gorgeous stuff! Our experience was quick and painless.. Thanks again! Watch out for the SHIPPING SCAMMERS they showed up early at 9:10am after confirming an 11-3:00pm window. No call back number or anything. Get your own moving truck.

Aweful customer service. Cannot give out a managers name for reference when calling about delivery. Delivery took two months when promised two weeks. Quality not worth any of the inconveniences.

Thanks Katie! Great service and great prices! We love our new sectional, kitchen table and bedroom set for our daughter!! Katie was awesome! She was so helpful and knowledgeable about all the products and even helped our daughter select a bedroom set that wasn’t on the floor but she knew of the perfect set that was available on line matching her style!! We truly appreciate all her help and are so thrilled with all our new furniture! We recommend Ashley Furniture to all our family and friends!!

Dina is great!

Great store, no pressure from nobody very helpful all the way to the girls that complete your paperwork. I was helped by Katie Bettencourt, she answer all my questions was so helpful!! I highly recommend Ashley’s in Eatontown Nj. Lots of furniture, great show floor. Easy financing.. See you guys on the next furnishing project!!! Ismael Rivera

Very Friendly never once felt pressure to buy anything & the prices are amazing.

I am buying my first house and was in need of a living room and bedroom set. We we in several places already before going to Ashley home store. The woman Erin who showed me around was very knowledgeable and had great ideas. I had the room measurements all ready. She handed me a tape measure and we were off. They were having a 50% off sale with 6 years interest free with free delivery. Erin was able to help me get everything I needed and keep me within my budget. With such a great experience I will definitely be back to see her again. Thanks Erin.

Incredibly disappointed with our experience. Our salesperson was decent and helpful, and we actually left the store (after purchasing an item) feeling pretty satisfied. When we got home to measure out where and how it would look, i found the same item on the Ashley website for $250 less. I called to ask about the discrepancy, and they said it was to cover the cost of overhead, etc. When we turned down their offer to "meet us halfway" on the price, they told us we only had 3 days to return to the store if we wanted to cancel the order--almost intentionally inconvenient on a weekday. All in all, this was about as enjoyable as buying a new car.

Great place to shop 65000sqft. They have every thing you could ever want or need ,sales people very helpful

As most, I was driving & saw the great deal advertised on the window. I have a beautiful Ashley maghonay bedroom set that I absolutely love so decided to stop in. I was greeted by Dina immediately & told her I was just there to browse. She gave me my space & let me roam. I loved many of the pieces & as soon as I was ready, she wasn't too far which I liked, as I had many questions and although juggling a few customers she made time & adequately answered them as well as helping me sort through what made sense. I made plans to bring my husband in the following week, received no pressure or sales ending pitch, she understood. Dina's been a great help in assisting us & made the experience pleasurable & fun for my husband & I. Looking forward to working with her on accessories. The 5yr protection with more than reasonable prices made our choices easy.

Had a frustrating experience with an online order from Ashley and when I visited the store Dina and her manager were so kind and patient to understand my situation. I had a couch-less living room and needed a couch quickly. Dina understood my needs and was able to work with me and explain the right options to me for my apartment and for the right price as well.

We purchased a new living room set from Dina. She was beyond amazing. Helpful and patient and found us exactly what we wanted. We highly recommend her and this store!

Greeted immediately by MaryAnn who gladly helped me find a bedroom set my sister saw online and wanted to order - great discount offered with a 2-4 week delivery promise - within one week it was in and offered delivery within 10’days. Huge showroom offering quality furniture.

Excellent service!! Frank was very easy going! Pleasure to work with ! Next time you're there ask for Frank!

Stopped in this store on a whim as we found ourselves in the area. We've been looking for a very specific reclining sofa in a certain color with no luck for months. We had already been to all the name brand stores. We explained to Maryann exactly what we wanted and she in return showed us the only four sofas in the warehouse (which by the way, is HUGE) which met our requirements. To our amazement, the last one she showed us was EXACTLY what we had been searching for! The bonus...in our price range with free delivery. Super happy & satisfied verified customer.

Stopped in this store on a whim as we found ourselves in the area. We&'ve been looking for a very specific reclining sofa in a certain color with no luck for months. We had already been to all the named brand stores. We explained to Maryann exactly what we wanted and she in return showed us the only four sofas in the warehouse (which by the way, is HUGE) which met our requirements. To our amazement, the last one she showed us was EXACTLY what we had been searching for! The bonus...in our price range with free delivery. Super happy & satisfied verified customer.

Kenisha was fantastic helping me at the counter and redoing my sale because I added something to my original order. Would recommend.

Fair prices. Honest sales people. 5yr warranty on some of the steel frame pieces.

Fran Wilson was awesome. She gave us knowledge on the beds and gave us ideas for our current situation.

First off the service was lackluster at best! I can not wait until the day im do not have to deal with ashleys furniture! took them almost 2 months to deliver my order and when they came they only gave me the head board and matters with no box spring. had to wait another 8 days until they completed my order. They have been charging me interest for the past 3 months even when they said it will be interest free for 12 months (my account started 8 months ago) Hands down the worst furniture store on the market. AVOID AT ALL COSTS!

Zero stars No customer service at all zero. Horrible experience I don&'t care if the furniture was 5.00 I won&'t buy anything else here after such an experience here My furniture c as me damaged a month ago and I&'m still dealing with the incompetence of the customer service line not a fan if after I spend all this money that the store part drops ya like a hot rock and you have to call customer service. Hope ya got your commission from my damaged table and chairs while I&'m still waiting for a resolution!!!! Horrible exoerience. Update : 12/31/19. Still no resolution to my customer service call. They sent me a packAge of bolts supposedly 2 weeks ago , is it comming from Guam ?? **feb 3rd. 2020. My furniture is still not fixed. The furniture dr who I is supposed to come won&'t give us a morning appointment so I had to reschedule, I purchased I in October I should be your first appointment of the day ...

My husband and I went to Ashley furniture a few weeks ago, right has we walked in we were greeted by someone and when we started to look around a sales person Jeff G helped us. He was amazing with all the questions we have and was so so helpful, he had helped use with measurements and had great Ideas with lay outs and with all the concerns that I had he helped us with it all and finally when it came down to placing the order he helped use with financing and made sure all our needs were taken care of. I would highly recommend Ashley&'s Furniture everyone is helpful and if you&'re looking for good quality you should go there.

Gave it a 3 because we were the only customer in at the time. Not overly excited. So much to look at but put all over.. upstairs. Downstairs.. this corner or over there. Just overwhelmed.

Rafael was very helpful. Store is huge with a great selection! Everyone was very helpful and patient. Would recommend!

Zero stars. DO NOT buy anything from this store. Purchased multiple items for entire house and waited forever for delivery. Never called to follow up when they said they would. Customer service rep scheduling deliveries was rude af and you could tell right away she has no interest in helping anyone. Get another job lady- preferably one in a secluded cubicle with no human interaction. You have to speak to a manager for a civil conversation. Delivery team was the worst on the planet. Only brought up half the furniture and claimed the other items wouldn't fit up the stairs. Didn't even make an attempt. If you make the mistake of ordering from Ashley and get the dynamic duo of Louis and Louis, God help you. Two older dudes who don't want to take furniture up the stairs. Infuriating!

If I could give zero stars, I would. DO NOT buy anything from this store. Ordered furniture for multiple rooms and got the run around from customer service. Waited over 2 months for delivery because they were waiting for the couch to come in to complete the order. Customer service refused to schedule a split delivery, even after tons of phone calls and in-person requests. Never called to follow up when they said they would. I guess they figure they have your money, so why should they rush. Btw, the customer service rep sitting behind the desk scheduling deliveries is rude af and you can tell immediately that she couldn't care less about helping anyone. Get another job lady- preferably one in a secluded cubicle with no human interaction. You have to speak to a manager if you want a civil conversation. Finally scheduled delivery, only to be met with 2 of the most horrible delivery guys imaginable. They brought up only half of the furniture and then claimed the couch, loveseat and mattress base would not fit up the stairs. Did not even attempt to bring it up, just refused, and told us to call customer service. If you make the mistake of ordering furniture from Ashley and get the dynamic duo of Louis and Louis, God help you. Two lazy older dudes who didn't feel like carrying furniture up the stairs. So the living room set and mattress base went back to the warehouse and we're left with an empty living room. Save yourself the aggravation and wasted time and go somewhere else!!!!

Zero stars No customer service at all zero. Horrible experience I don't care if the furniture was 5.00 I won't buy anything else here after such an experience here My furniture c as me damaged a month ago and I'm still dealing with the incompetence of the customer service line not a fan if after I spend all this money that the store part drops ya like a hot rock and you have to call customer service. Hope ya got your commission from my damaged table and chairs while I'm still waiting for a resolution!!!! Horrible exoerience. Update : 12/31/19. Still no resolution to my customer service call. They sent me a packAge of bolts supposedly 2 weeks ago , is it comming from Guam ??

We bought a kitchen table from them for about 2K. After 6 months the surface started to peel....they replaced it under warranty....the replacement started peeling after 8 months but they refused to do anything because warranty only allowed once....can you imagine that? STAY AWAY FROM THIS PLACE

Literally terrible. Ordered $4000+ worth of furniture, was told everything would be in and ready for delivery in 4 weeks. 6 weeks later, still missing two pieces and delaying my move in process. Customer service is awful and prices are significantly higher than online. Don’t shop here, I’d rather pick my furniture off the side of the street

I ordered my daughters bed on November 8 2019.I am still waiting for it .6 weeks later still no bed.Now my daughter will not have a bed for Christmas..😡😡I will never buy anything from this company again.I should had went to Raymour and Flanigan or BoBs.Also your Manger’s in your Eatontown breach is very rude.Very disappointing

Great experience while shopping for a couch. Frank was our sadness salesperson. He was extremely helpful throughout the whole process. Frank had a wonderful personality as well. We got a great price on our couch and a delivery date that was under 2 weeks. Perfect experience. I'd recommend and shop there again.

I had the best sales person Katie at the eatontown store I even brought my best friend and Katie took very good care of us cant wait to get my new furniture

Stopped in to look around for a couch took us around through the whole showroom showed us around saw many different things. We've settled for a loveseat and a couch it was a very decent price atmosphere there was very good people knew what they were talking about very helpful and sociable and also talking about the warranties to take for the two pieces that bought. Paying and setting up the appointment for the furniture delivery was easy.

Buyer beware. I purchased several pieces of furniture here along with a "warranty" for my couch to be cleaned. My furniture took over a month to get delivered! To top it off at the time they stated that if you purchase the warranty and it's not utilized within 5 years you will recieve a $500 credit towards new furniture. 5 years passed and I never had a chance to utilize the service (it was very difficult to get an appointment for cleaning within 2 weeks time). Now I'm told you have to have the original receipt in order for it to be honored. This was not the original agreement they told us to just call the phone number - everything is on record. When I called they have everything on record, the representative specified my furniture BUT because "Ashley Furniture" has been bought out by Regency Furniture they wont honor it without a receipt. Despite seeing my purchases including the warranty in their system. What a scam. I had intentions of buying more furniture prior to the holidays but won't be spending another dollar at any Regency Furniture/ Ashley furniture place again.

Nice clean, modern store. Friendly staff, awesome furniture

We stopped here as a last stop after going to 4 other mattress retailers when looking for a new mattress. Katie B. was very knowledgeable and patient with us and helped us find the perfect mattress that both fit our individual needs and our price range. She did not make us feel pressured whatsoever. Katie made the experience much less stressful. She was great! Mark the sales manager was friendly, informative and helpful as well. Overall a great experience!!

Great experience with buying furniture. Thank you to sales person Sixta who was courteous and professionally handled our request. She definitely made us feel at home to me and our family.

As far ashley store goes kind of expensive compared to my home store

I had a great experience as I usually do. Fran is the best.

Had a wonderful experience at the Ashley Homestore in Eatontown, NJ. I had the pleasure of working with Maryann C. this busy labor day weekend. My husband and I recently purchased a new home and I was excited to start purchasing our new living and dining room furniture. Maryann was very patient and accommodating, and even picked up a few heavy pieces and moved them around to help set "the stage". Deb, a manager at the store was great to talk to and work with. I am extremely happy with my purchases.

Frank Palladino was fantastic to work with. He was very helpful and clear about all pricing and financing options. He even helped us do all this before closing! Thanks Frank!

Did not have a pleasant experience here. Was passed from one associate to the next. The prices that were presented to me were more than double of the advertised online price. Also, when I asked would Saturday delivery be possible, I was told &"that&'s not how furniture works honey&". Not sure what decade she was stuck in, but it&'s 2019 and a competitor had no problem with Saturday delivery.

Good collection

I bought living room furniture and a bed from Frank Palliadino today (8/22/2029). He was great to work with no pressure sales and very helpful. I would recommend Ashley and Frank to anyone buying furniture

thank you ron del buono for helping us picking out our living room set with my 2yr old daughter we loved your customer service and friendliness towards my family i rate you 5 stars and ashley furniture. has been a little rough couple of years for us not having any sofas in our livingroom or any furniture we are blessed we work very hard to get nice things we need for our home . we will be back to see him for our daughters 1st bedroom set . great job ashley furniture for hiring great people with good attitudes.

Yo do y&'all pay the phone bill at this store?? Cause it must be cheap since y&'all never answer the phone I&'ve been on the like for 30+ mins just listening to it ring. Like what&'s going on here. Do y&'all just like to listen to the phone ring or somethi*update* I also would recommend avoid this location. Me and my gf bought a new mattress and mattress protector and were told that if anything leaked thru on to the mattress it would be replaced and cleaned untill it was back up to 100%. This was false not only did NO ONE here have the number where I could place a claim ( cat peed on the bed) but after a week of hunting it down I was told be the mattress protector company that that&'s not their guarantee . So we were lied to when I happened to be back in the store and saw the saleswoman I was pretty much shrugged off. So honestly just avoid the store from lack of knowledge to being untruthful about warranties spend your money at a more trustworthy place

Spent 3k on a mattress. We were told it would be in on Monday and delivered by the end of the week. Turns out we were misled to close the deal I assume. Just found out the mattress we bought on 7/20/19 still isn't in to be delivered. They said we won't receive delivery until 8/3 at best. They also said the price of the mattress was set by the manufacturer and couldn't be reduced but Raymor has it for $100 less. They use up pricing and then say everything is on sale, but there is no sale. You're paying for what Raymor has as regular price. Avoid these people. They are unethical. Case in point, for months they would pay people to hold up going out of business sale signs, yet they are still in business.

Ordered my Couch from here, the Whole thing was a mess! It was a 3 piece couch and they only delivered 2 pieces. They had interesting excuses over the phone the first was that the ware house was out of stock of the missing piece. I didn&'t believe this because it was not on the delivery invoice. So I at the time was of course sick with the flu I showed up to the store in person to confront the manger because at this point I&'m getting the run around. They told me I didn&'t purchase the entire couch, gave me someone else&'s invoice with all their personal information on it (credit agreement, address,etc.). I had my original paper work from the purchase. Finally after I said I&'ll just send the whole thing back and get my money back, magically I received the missing piece a week later. Delivered by a very rude man, Would NEVER go back, WILL NEVER BUY ANYTHING FROM THIS LOCATION!

Unless you find pleasure in waiting 4+ weeks for furniture you ordered after being promised a ETA then DO NOT SHOP HERE .l

The first time I walked in, the lady who greeted us wasn't the friendliest or most helpful. But we just went there to look around and get an idea of what we wanted. The next day, we returned to purchase a sofa and Ron greeted us at the door. He was MUCH friendlier and extremely helpful. He went above and beyond and answered all of our questions very clearly. I'd go back to Ashley Furniture in the future!

TERRIBLE! 1st they delivered the wrong furniture. THEN, I was forced to buy the 5 year extended warranty because of the sale they were having. I actually ended up needing it only to find that I was provided NOTHING about it. No company name, number or specifics. I called and got the info only to find that the 3rd party company they use is WORTHLESS! It takes weeks upon weeks for anything to be resolved. I did not have that time as my issue was that the side part of my table was popped up and sticking out with jagged sharp edges. I have a toddler who bumps into everything and it could cause her harm. There was nothing I could do to help fix the issue during the claims process or I would jeopardize the claim, if they covered it at all. I called Ashley for help and was told they could do nothing as I purchased the warranty and its my job to deal with the company. All they could do was send an email. I asked to be refunded the amount of the warranty and was told no. So now I have a dangerous table that I have to do something with so no one gets hurt and in turn null and void the warranty I didn't want to begin with. DON'T BUY FURNITURE AT ASHELY AND DO NOT GET THE 5 YEAR PROTECTION PLAN!!!! IT IS WORTHLESS.

I'm not even sure where to begin. This process has been the least enjoyable retail experience I have EVER had. My husband and I walked into Ashley's at the beginning of June. We just purchased a home and bought thousands of dollars worth of furniture at the Eatontown location. We thought this big of a purchase would warrant seamless customer service and delivery. Boy were we wrong. Do yourself a favor- if you're buying multiple pieces of furniture, go elsewhere. Ashley's cannot handle large volume orders. Period. Delivery was set for mid-June (2 weeks after purchase). Delivery day rolls around- no dining room table, no dining buffet (which I found out later was never even ordered), incorrect dining chairs, and damaged desk. Second delivery date is set a week after the first delivery. Once again- a mess. They delivered me an incorrect dining room table, stained dining chairs, and chipped desk. I am now setting up a THIRD delivery. I am nervous this one won't go well either. A feeling I should not have with a purchase of this cost. I am in awe of how this company is still in business. Communication between the showroom, customer service, and the warehouse is nonexistent. I will never purchase anything from this company again and will spread the word about our experience. Getting new furniture in your home should be exciting, instead this has been one of the most stressful parts of the home buying process. Never again.

I&'m not even sure where to begin. This process has been the least enjoyable retail experience I have EVER had.My husband and I walked into Ashley&'s at the beginning of June. We just purchased a home and bought thousands of dollars worth of furniture at the Eatontown location. We thought this big of a purchase would warrant seamless customer service and delivery. Boy were we wrong. Do yourself a favor- if you&'re buying multiple pieces of furniture, go elsewhere. Ashley&'s cannot handle large volume orders. Period. Delivery was set for mid-June (2 weeks after purchase). Delivery day rolls around- no dining room table, no dining buffet (which I found out later was never even ordered), incorrect dining chairs, and damaged desk. Second delivery date is set a week after the first delivery. Once again- a mess. They delivered me an incorrect dining room table, stained dining chairs, and chipped desk. I am now setting up a THIRD delivery. I am nervous this one won&'t go well either. A feeling I should not have with a purchase of this cost. I am in awe of how this company is still in business. Communication between the showroom, customer service, and the warehouse is nonexistent. I will never purchase anything from this company again and will spread the word about our experience. Getting new furniture in your home should be exciting, instead this has been one of the most stressful parts of the home buying process. Never again.

Terrible Customer Service. If you want any sort of communication and furniture delivered in a timely fashion, do not buy from here... We purchased a couch, throw pillows, bed room set, and a large picture for our living room. Upon purchase, we were informed that the couch could be delivered that Thursday (5/30) and the bed room set set is back-ordered (fine). We had to call three separate times to confirm that the couch would be delivered on 5/30 and ultimately were told they couldn't make it happen (as they promised). Two weeks from purchase the couch and bed room set was delivered... Fine. I called after the delivery of the couch and bedroom set wondering where our large picture and throw pillows were. The girl at the receptionist desk told me that the sales person must have "forgotten" to put in the order for those as they had to be drop-shipped and "thank god" I called otherwise we never would have gotten them ($300 in merchandise)....... She told me she would call with a status update the next day and it should take an additional 3-4 weeks for them to arrive. Might I point out, we are already 2 weeks+ into this mess. The next day goes by and I don't receive a phone call. I call and she tells me that she still has no update. I call back again later in the week and speak with a different gentleman. He says "You have my word. Tomorrow. I will call you with an update." The next day, he never called. I called again today (6/12) and the same gentleman who said "You have my word," picked up and told me that he has been out for 5 days in the hospital.... I spoke with him yesterday... Then, he proceeded to tell me that their email systems are down and another sales person will reach out by days end. (Really?) Two hours later as I am writing this review I still have no update and no idea where my large picture and throw pillows are. If there was an option to leave "0 stars" I would have. Poor customer service, lies, excuses. Not worth the hassle. Go to Raymour & Flannigan or a different furniture company if you want any type of professional service. Never again.

Terrible Customer Service. If you want any sort of communication and furniture delivered in a timely fashion, do not buy from here...We purchased a couch, throw pillows, bed room set, and a large picture for our living room. Upon purchase, we were informed that the couch could be delivered that Thursday (5/30) and the bed room set set is back-ordered (fine). We had to call three separate times to confirm that the couch would be delivered on 5/30 and ultimately were told they couldn&'t make it happen (as they promised).Two weeks from purchase the couch and bed room set was delivered... Fine. I called after the delivery of the couch and bedroom set wondering where our large picture and throw pillows were. The girl at the receptionist desk told me that the sales person must have &"forgotten&" to put in the order for those as they had to be drop-shipped and &"thank god&" I called otherwise we never would have gotten them ($300 in merchandise)....... She told me she would call with a status update the next day and it should take an additional 3-4 weeks for them to arrive. Might I point out, we are already 2 weeks+ into this mess. The next day goes by and I don&'t receive a phone call. I call and she tells me that she still has no update. I call back again later in the week and speak with a different gentleman. He says &"You have my word. Tomorrow. I will call you with an update.&" The next day, he never called. I called again today (6/12) and the same gentleman who said &"You have my word,&" picked up and told me that he has been out for 5 days in the hospital.... I spoke with him yesterday... Then, he proceeded to tell me that their email systems are down and another sales person will reach out by days end. (Really?)Two hours later as I am writing this review I still have no update and no idea where my large picture and throw pillows are. If there was an option to leave &"0 stars&" I would have. Poor customer service, lies, excuses. Not worth the hassle. Go to Raymour & Flannigan or a different furniture company if you want any type of professional service. Never again.

Nice furniture.A little pricey.

Shopping for furniture is so stressful but Nick @ the Ashley&'s was great. He was very helpful & knowledgeable about the products sold in the store & was very attentive to my budget & needs. It actually took two visits to the store to make up my mind. His patience & kindness was very much appreciated. He went over and above to ensure that I was happy & satisfied.I&'d definitely refer friends & family as my experience was worth writing a review to share with others.

It has nice furniture, good employees but I felt the furniture in itself was overpriced for the quality you were getting.

Terrible customer service. Nobody knows what the other one is doing and they promise to get right back to you and no one ever does. Took a month get my dinning room set and another 2 months for them to track down 2 of the chairs that they claim were broke in the warehouse. Turns out the set was discontinued right after i purchased it.

We had an amazing shopping experience at Ashley of Eatontown. Nick & Mark were great, very helpful and patient. Extremely satisfied with our purchase.

Horribly managed company and pathetic customer service is an understatement! We were told 4 weeks for delivery for a dining set. 6 weeks pass and not even a phone call to let us know it was delayed. Fast forward to 4 months later!...still no word on when we could even expect delivery. Only that the chairs were back ordered with no ETA. Makes no sense since they are supposedly the manufacturer! Apparently, their system doesn’t notify them of back orders and they don’t even take the initiative to run a report and call their customers. Finally, after I had to call several times, they gave us a delivery date. Here’s the kicker...after 4+ months delay due to back ordered chairs, they shipped us the wrong chairs! Two weeks later we eventually receive our dining set that we waited 18 weeks for. Then after taking the time to calmly voice my dissatisfaction to the store manager, he makes an attempt at a “make good”. He offers us a discount on an ottoman we were interested in, but we would have to go pick it up at the Linden store. A week later, I go to Linden...and guess what, they don’t have it! Three weeks later...I eventually get a call telling me that all he can do is refund my money since corporate told him “it’s not worth it” to do anything else. So, in summary, Ashley’s will gladly take your money immediately, lie to customers about delivery estimates just to make a sale, not notify customers of back order updates, order wrong items and not even notice when the customer calls at least 6 times asking for eta, and can care less about taking ownership of and making good on their mistakes. Do yourself a favor and just stay away from this business. You couldn’t pay me to shop here again!

Horribly managed company and pathetic customer service is an understatement! We were told 4 weeks for delivery for a dining set. 6 weeks pass and not even a phone call to let us know it was delayed. Fast forward to 4 months later!...still no word on when we could even expect delivery. Only that the chairs were back ordered with no ETA. Makes no sense since they are supposedly the manufacturer! Apparently, their system doesn&'t notify them of back orders and they don&'t even take the initiative to run a report and call their customers. Finally, after I had to call several times, they gave us a delivery date. Here&'s the kicker...after 4+ months delay due to back ordered chairs, they shipped us the wrong chairs! Two weeks later we eventually receive our dining set that we waited 18 weeks for. Then after taking the time to calmly voice my dissatisfaction to the store manager, he makes an attempt at a &"make good&". He offers us a discount on an ottoman we were interested in, but we would have to go pick it up at the Linden store. A week later, I go to Linden...and guess what, they don&'t have it! Three weeks later...I eventually get a call telling me that all he can do is refund my money since corporate told him &"it&'s not worth it&" to do anything else. So, in summary, Ashley&'s will gladly take your money immediately, lie to customers about delivery estimates just to make a sale, not notify customers of back order updates, order wrong items and not even notice when the customer calls at least 6 times asking for eta, and can care less about taking ownership of and making good on their mistakes.Do yourself a favor and just stay away from this business. You couldn&'t pay me to shop here again!

I bought a beautiful new sectional from Ashley Furniture and I couldn’t have been happier with my purchase. From the moment I walked in I was greeted with a big smile and the staff was very attentive and helpful. My salesman was Jeremy Glassmacher and he made the whole experience a pleasurable one. He knew his stuff and and is exactly what a salesman should be. Courteous, friendly, knowledgeable, and honest. Thank you Jeremy! I highly recommend if you go in that you ask for Jeremy.

What a terrible experience with the staff of this location with the EXCEPTION of Nick who was the salesperson helping us. We came to this store specifically because it was much larger than the one only 10 minutes from us. We traveled about an hour to get there. We were greeted by Nick. We told him we were just interested in looking around - he respected that and said he would check in with us in a bit - he did. We just purchased a 5 bedroom house in Freehold - so we need a lot of furniture and accent pieces. As we were walking around, I saw a staff member way in the back of the store on a couch with her legs up and on her cell phone - as we approached that area she got up and left. We didn&'t see anything we liked. We went in the big screen to see some dining rooms. There was one we liked. Nick said it was upstairs. We saw it and loved it. We were ready to purchase it. It was the day before a big sale and were told we would get the sale price. We also saw another piece that Nick said was discontinued but he could give us a great price on it if we bought it. Before Nick gave us his numbers for the set he went to speak to his manager. Well, Nick came back and was telling us the numbers. His manager came - she was the woman hanging out on the couch - she came with attitude!! She priced us at $799 for that discontinued piece. My husband asked for a better deal she then took it to $699 but then said we would have to pay for delivery which would be $200. We went back to look at it and I saw a little damage at that point I was a little upset. As we sat with her she said things like, &"I&'m the manager, I can do whatever I want.&" &"Don&'t mess with me I&'m from Brooklyn.&" And my husband made a point to say our last home had a complete living and dining room from Ashley. We just found one of our end tables on Amazon much cheaper than the store. In disgust she said - I would never buy any furniture off Amazon. Huh? It&'s an Ashley piece. We explained to Nick and her that my parents were buying the set for us but we wanted to purchase the other piece ourselves. We decided to go get a quick bite to eat before we went back. My parents actually wanted to see the piece too so we decided to just go back the next day. I called Nick to let him know we wouldn&'t be coming back but would the next day to finalize. We asked again if there was any room in that price bc we didn&'t notice the slight damage at first. He said he would reach out to his General Manager Mark to see if there was anything he could do to help us. We absolutely appreciated that.Saturday morning Nick called and said his manager would do $525 for that piece. We quickly said we would take it and if we could pay over the phone or at another Ashley store. He said no, and if we went to another store he would lose the sale. We didn&'t want that to happen so we said we would travel the whole way to pay for it in cash or on CC. At that point, my parents were going to go to a local store to see the set and give us final approval but we didn&'t want to lose that specific piece. The manager then gets on the phone and said he would not sell us that 1 piece at the price without the whole purchase. My husband said wait, no one said one was contingent on the other. We explained to him that our parents would be purchasing for us and we needed their approval but we wanted to buy that one piece immediately and again said that we would travel the hour to that store so Nick would not lose out. He kept insisting he would NOT sell it to us!! He kept saying well it&'s discontinued so you can&'t find it anywhere and I won&'t sell it separate. My husband explained that we would be traveling an hour to make sure Nick got the sale so what was the problem. The Manager was rude. Well, he pushed us to the edge. We called another Ashley store in Toms River and spoke to a great salesperson who had the exact piece and guess what??? We got it for significantly lower!!! We paid by cc on the phone and went to p

Good Morning: My husband and I purchased the Bolanburg dining table, 4 side chairs, 2 end chairs, a book shelf and the server, all from the Bolanburg collection. Needless to say, I have not had a great experience with Ashley. I absolutely love the furniture, however, after less than 1 month, one of the end chair legs cracked in half (whole my friend who is no more than 120 lbs.) was sitting on the chair, causing her to fall to the floor. Upon this happening I decided to inspect the other chairs and noticed that one of the chairs is extremely wobbly and uneven. Now the furniture was delivered on January 24, 2019 and the chair broke on February 22, 2019. This is less than 1 month from delivery. Regarding the server, one of the doors is loose at the hinge. While this is something that we can easily fix ourselves, I do not believe I should have to do this 2 months after purchase. Back to the broken chair, it has been a month since I have contacted the customer care number, after back and forth, well after me calling a few times, because I never received any return calls, I was told last week that I would be mailed a leg for the broken chair and when the leg gets to my house I should call the customer care number and they would send out a technician to repair the chair and look at the other pieces. I have not received anything and no one has been in contact with me. I have been calling for the past month and still have a broken chair! Also, I did pay for the extended warranty insurance because at the store I was told that the insurance would cover the furniture for 5 years and upon calling them was told that the insurance only covers "bubbling and discoloration". I was then told to call the store customer service as this should be under manufacturer's warranty since it is well within 1 year old. Why cant the chair just be replaced? I am extremely unsatisfied and this could have been fixed a month ago but I am still waiting..

Nice furniture

Ron was a tremendous help . We took advantage of Ashley's last day of bogo free sale and bought a sofa and loveseat. Really good experience. Will definitely come back again.

Big selection, fair prices, smart service.

If you have the money they have vary good furniture. Be prepared to spend thousands

Ron and associates were very helpful in assisting me pick out the perfect furniture for my new home. Highly recommend. Quality furniture. 5++++ stars.

Had a great experience when I went into this Ashley furniture store. . . I was greeted by Michael Balice who was very welcoming and informative without being pushy. . . . Michael had a great energy and I will definitely be buying all my furniture from him at the Eatonwon Ashley Furniture.

Was very happy with my vist. Staff was nice professional and really thorough. Daryl Smith was awesome and really knowledgeable thank you for your help

This has been one of the smoothest semi large purchases I've ever made. My girlfriend and I bought a 3 piece sectional from Michael B. He was able to get us a great price, but something that was equally great was the customer service. Michael was knowledgeable, honest, and extremely polite. He also was able to get us out of there in reasonable time. Thank Ashley's and Michael for making this a smooth and pleasing process.

Ron was extremely helpful and knowledgeable regarding furniture purchase. Highly recommend!!! 5++++ stars

Saleswoman who greeted us at the front right off the bat wasn&'t welcoming. I headed down from Middletown to this location to purchase a dresser for my new apartment. The woman at the front who also was the salesperson helping us out, continuously served us attitude and snappy answers. My mother simply asked questions of her that were normal buying questions, but she persisted in giving attitude. At the end of the day, we left, and we didn&'t buy the $700 dresser because of the sales experience. Highly recommend training your salespeople on qualifying and simple interactions, because not one time did she ask us any questions.

I had called this store a day prior because I had looked only and found a nice sectional sofa for my new residence. They had told me that the sectional I had wanted to check out was in their showroom in the color that I also wanted. Orientation of the chaise and sofa portion were reversed however I still felt it was okay to check it out since upon ordering they can make sure I get the right setup. The sales woman Maryann was so polite and helpful and made the selection process such a breeze. I got the price I had found online and she made great suggestions and referred me to the 5 year protection plan which is worth every cent in my opinion, so we went for it. The store/showroom itself is beautiful and well kept and neat and tidy and full of such nice items and futniture, loved it! Great experience and very satisfied!

Good selection

We recently visited the Eatontown location and greeted by Ron the salesman; he was courteous, professional and attentive to all our needs. After purchasing 2 rooms of furniture the Manager Deb also assisted during this amazing Presidents Day Sale. Finishing our sale was Ron in Customer Service/Finance and we left very happy customers. We are so excited for delivery! This was our first time at Ashley Furniture and very positive - we will be back! Stephanie & Mike, West Long Branch, NJ

We had a great shopping experience at this location. One of the salesman, Daryl Smith was fantastic. He was knowledgeable, helpful, and above all kept the experience fun. We didn't even make a purchase that day, but that didn't change his attitude at all. Their President's Day sales are awesome, and we plan to return and shop here in the future.

Nice store, great selection, pleasant non obtrusive sales staff. Pleasant shopping experience.

Very nice Furniture store, A little expensive unless they give you a big sale discount. They have plenty of stuff deftly worth going and checking out you could find your favorite bedroom set or living Room set. Delivery is free on some things which is a good thing...

Our experience at Ashley Furniture was a positive one indeed. Not only were we welcomed by the staff but the selection of sectional couches was second to none. Jeremy Glassmacher was our sales associate whom helped patiently answer any questions or concerns we had which resulted in our recent purchase of the Reidshire 3 piece sectional couch.Definitely would recommend Ashley Furniture of Eatontown NJ!

Decided to upgrade our living room furniture and so happy we went to Ashley! The selection is huge and the Sales Rep Jeremy was super helpful through the whole process answering all of my questions with a smile. Will definitely be back!

Over priced to give discounts.

HORRIBLE. We bought a sofa and chair. It is just my husband and I that use the furniture - in fact it was "his chair" so really only got used by him. He is of average build so it isn't a weight issue, but one night he sat down and the seat cracked right under him. Luckily he is a Mr. Fix-it so he was able to look at the frame - it was completely broken and looked like it originally had a huge piece out of it and they used it anyway. We had the contract and thought - "ok - we are covered" NOT. We tried to call several times - either no answer or put on hold and no one ever picked up. We finally went to Eatontown with the broken frame and they acted like it was our fault. We explained we had the chair for just over a year and had the warranty. Somehow they got out of having to do anything. My husband had bought new wood and fixed it and all they said is they would come out and fix it - no offer to replace as it should have been. I recently talked to an ex-employee that said the reason he quit was the poor quality of the furniture and the dissatisfaction of his clients who would not come back for their next purchase. Terrible service - HORRIBLE quality. . . . Keep away. . . I think even 1 star is too high. Karen

You guys are liars and are a terrible company. Your customer service is sub par.