Ashley Store | Edison, NJ 08837

I purchased a large long dresser from the Yonkers store- just received it- quite quickly, actually. Delivery was smooth and on time they called me beforehand too- I love the dresser!

We bought a sofa & loveseat from Ashley in Carle Place. The team at the store did a great job answering our questions and proceeding our order. Moreover, we just received delivery of our Furniture and Ashley’s delivery Dept kept us fully informed about our window and as to exactly when the delivery would be made. The Delivery Team was fast and efficient. We appreciate Ashley’s efforts to provide a thoroughly professional experience

Great location!! Went to purchase a sectional and will be getting a new one for half the price! Staff is wonderful and helpful, very efficient.

Everyone was a very pleasant.

You will always leave with a great price !

Called regarding no reply to a recent service request. Rep took my info , did a search and told me there is no record of my calling in. I asked to open a new request. In the process the rep said, she saw in the notes that I recently called with a request. I thought there was no record of my call. She took some info and told me my request for a manufacturing defect is only applicable in first 72 hours. I informed the table only started showing issues after 72 hours, basically your out of luck. She informed me manufacturing issues would be noticeable right away. I asked if she knew this based on her trading and was told no, she does not have any trading in this area. I again stated I just wanted someone to look at issue. Nope, I asked for a manager , waited on hold 15 minutes. Manager understood issue and send a link to submit photos. That was supposed to be done after my initial call but never happened service dept needs some training

Apparently this store won’t check if the items are in stock or not they only go by what the computer inventory shows. Wasted 3 hours of my time only to show up and find out that what I wanted was not in stock. Have bought furniture from Ashley’s before and never had a problem but this will be my last time purchasing from them. Terrible experience with customer service up front as well.

Great place to buy discounted Ashley furniture. Use more of your bargain skills to get more discounts 😉

Overall, it is a good experience and the product price is quite cheap

Usually shopping for furniture could be draining...I will say that with the help and assistance from Martin and Justin..It was a pleasure.Martin went over and above to make certain that we could purchase the item we were looking for..Thank you Martin for making a Sunday a special day.

STEVE is the man! He got me a mattress that all the other ashley stores said is discontinued! Steve was very patient and understanding of my reluctance, and fear that it would not be the right mattress. I was worried I'd have to return it after delivery and probably called/troubled him 20 times, but he assured me not to worry. Sure enough, I've been sleeping like an baby on my (NOT discontinued) mattress! THANK YOU STEVE!!

I found exactly what I was looking for. The salesman was really nice and friendly.

TERRIBLE EXPERIENCE. The customer service for deliveries is just non existent and everyone says it out of their hands. Don’t waste your time here spend your money and time elsewhere.

Excellent service, Knowledge, and courteous.

Great service! Sales associate was wonderful!

Professional, courteous and exciting service

Our experience was phenomenal. We shopped around for several weeks with other stores, and always came back to Ashley‘s warehouse because we saw the value of the items that we were looking at the person very friendly, very knowledgeable did not rush. This experience is highly recommended as it answered all our questions as they arose.

Martin took very good care of us was very helpful took his time explaining things and was present when we needed him did not smother us gave us time to talk amongst ourselves

First and foremost kudos to Martin! He’s a great sales rep and he understands his buyers. He’s honest and works amazingly! The store has a good variety of stuff to choose from and you can bundle with things from the non outlet store to make your purchase in one place! I highly recommend checking it out and we will be buying from there in the future.

Very professional and helped us to buy or furniture 5stars is not enough

Purchasing at Ashley was easy and organized. Martin was our sales representative and he was wonderful to work with. He was so helpful and helped make our experience great!

Very Friendly employees

Like the fact that this place has everything you need and want

Very professional, very kind, excellent service good Quality furniture's.

Martin is very helpful and very patient with us. We are very happy with the product and the service.

We were able to find and purchase a little chaise sofa for our apartment. The salesperson was very nice and helpful. We'll definitely come back again and I recommend Ashley for your furniture needs.

Very helpful and available for questions and information. We selected our furniture and felt confident in our purchase with a quick delivery date. Thank you Ashley for a good experience.Prices are great too

Easy shopping experience

I can not Thank Steve and Jessica enough. I searched everywhere and in several different states such as Ohio,Main,Massachusetts,New York and Pennsylvania to fine a certain part to my sectional. They made a few phone calls and located exactly what I needed. The promised the delivery on November 6 and today is the 3rd and I am sitting on it writing this review. GREAT JOB AND HREAT CUSTOMER SERVICE

The store was amazing, staff was great. will definitely come back for another experience. Martin was very understanding and was able to help all of our home needs.

Jessica and Steve were fantastic especially Jesica as she was the sales person that helped me. Very friendly and understanding.

Martin the salesman was so nice, professional and pleasant to us.

Jess was amazing found the perfect mattress for a good price and ended up buying sofa set and ottoman. Definitely recommend seeing her for home furniture needs

(Translated by Google) Based in Perth Amboy. New jersey (Original) Recido en Perth Amboy. Nuew jersey

Fantastic experience from start to finish! The customer service was second to none

Prices are ok. Quality is average. But if you find good deal take it. Shop around other stores also before buying here

I had a phenomenal experience at this Ashley's Furniture Outlet. Jessica and Kenny were extremely kind, courteous, and helpful, and I appreciate how I was free to look around the shop without being followed. :) I learned that furniture at the outlet is priced accordingly because those models are being discontinued or they may have manufacturing defects. The store associates were very transparent about what the defects were on the pieces (if any). The prices at this outlet are unbeatable. Also, other furniture stores won't deliver for weeks or even months after purchase, so I was thrilled to learn that my sofa would be delivered within a week of ordering! I will absolutely be coming back to this location again. Thank you to Jessica and Kenny for the wonderful costumer service! I'm looking forward to cozying -up on my new couch!

I really enjoyed shopping here and ended up finding the perfect sofa. Shopping here was so much easier because I did not have a sales person following my every step. Jessica and Martin were right there if we needed them without following us like puppies- excellent customer service. I really appreciated that and it made for a great experience. I wish all my furniture shopping went like that. Thank you Martin and Jessica!

Martin, one of the store associates was really rude and uncouth. He had a zero customer service! We were there today and while we were asking him questions about the items on display, he was so non-chalant. While answering the questions, he kept wiping/cleaning his phone with a paper towel with his eyes fixated on his phone and his side turned to us like his phone was more important than the customers in front of him. Even when confronted about his attitude, he cotinued to display more discourteous and egoistic attitude instead of redeeming himself. We hurriedly left as a result.

Good place

Very rude and unprofessional staff ! They have wrong hours of operation ! Talked very rudely ! Broken material here !

Nice selection with good discounts.

(Translated by Google) My question, why is there no return? I can't return a product? Forces I have to keep it? And why don't they report that before buying? They don't have any return policy? Too bad, I'm going to have to call consumer law (Original) Mi pregunta,porque no hay retorno???no puedo regresar un producto? Fuerzas me lo tengo que quedar??y porque no informan eso antes de comprar?no tienen ninguna política de devolución?muy mal,voy a tener que llamar al derecho del consumidor

Looked for a bedroom set for my niece.

I have come to pick up items twice here. Once Sunday and today, Tuesday. Both times they leave us waiting in the back by the dock for an inordinate amount of time. I called an hour prior to arriving, then a half an hour prior. Then upon arrival I went to the front to check in. She told me just to head back It’s now an hour later and still waiting. I called the front twice. The girl again said she would tell them. Then the man says that they don’t have anything to do with the warehouse and I am supposed to ring a bell. If they don’t have anything to do with the warehouse then why do I need to check in with them at all? Simple communication of correct instructions would be useful. They operations here are ridiculous Rang the bell. Still waiting. This is beyond annoying and rude

Pricey

If i could give them negative stars i would! they are horrible. they LIE. they gave a broken piece and never did anything to fix it. they doge our calls and ignored us. we tried to make a solution and they didnt want to help at all. they send and give damaged items and dont fix, exchange or return them. all we wanted was a new piece and to send back the damaged one. they are no help and just wanted our money. never will we ever buy from them again and we will spread how terrible this experience was. you guys are horrible and we will never be back as customers

I went to Ashley to get a couch and got one right away. The staff was very helpful and it was easy to set up delivery. Couch came today. Very happy with the quickness and thorough work to check for damages. Would definitely recommend going here plus the prices are great and affordable

Fast great service.

The salesman Steve was great to work with. The showroom was neat & organized. The delivery was perfect! I would highly recommend!’

I got many items from this store and never regretted. All of the items were great quality and the delivery team delivers with care.

One of my favorites places ever in Edison Best sofas variety and also good discount price

Friendly staff and the delivery was fast! Highly recommended

I would definitely recommend Ashley furniture, hassle free and very fast and professional delivery

Some items can be over priced and damage. You can buy it new instead. It's a hit and miss.

Just received my 2nd purchase from Ashley great experience all the way...

Awesome delivery

Clearance center with good prices. Limited selection.

Jessica is the best. Always on top of her customers requests and needs.

My wife and I seen a beautiful sectional online. We were able to go to a local Ashley store and find it there on a great sale. Got it delivered and set up.. and the process was simply easy. Definitely looking forward to future purchases with Ashley furniture store

It was ok, not much of a variety.

(Translated by Google) Good service, fast and on time. (Original) Buen servicio, rápido y a tiempo.

Martin is a great salesman and very knowledgeable and he helped me out a lot.l would recommend Edison Homestore Ashley for sure .

Great place but if your looking for new furniture don't go to a warehouse go to an actual store. It's mostly used or exchanged furniture discounted.

Nice selection of discounts

Ask for Martin! He was amazing! Worked with us to get the couch and coffee table we wanted. There was a supply chain issue which delayed the coffee table 6 months but Martin kept us informed and made sure we were take care of.

Slight mixups with delivery process. Deliverers not preppared to enter peoples home with proper PPE. Great prices, just be sure to understand all sales are final once delivery date has arrived. Not all but some of the delivery men not helpful at all and very rude unfortunately. Customer service was quick on the fix to make sure I got my items.

Bought a table Paid in full. Including delivery and assembly. Table arrives damaged. The delivery guys take it away. A week later they deliver another table. It’s also damaged on arrival. They again take it away. No customer service, no replacement, no refund, and still no table. This place seems a bait & switch scam. Run for the hills.

Everything from the inventory to the sales staff to the delivery process was excellent!

Great experience ! Two Salesman Kenney and Steve were VERY HELPFUL !!! With they help I find what i was looking for and 3 days latter my Dinnig set was at home !!! Delivery was smooth and on time too !!! Thank you so much Kenney and Steve !!! Barbara

The staff was very knowledge and caring, very professional and helpful. Value at a reasonable price. The whole experience excellent. The delivery date promised was the date and on time. The delivery staff professional and knowledgeable. Set up and clean up so professional. The whole experience from start to finish Excellent. So happy and satisfied. Thank you to you all.

I recently bought a sectional and had the pleasure of working with Martin who had amazing customer service skills and was very knowledgeable with the product! This is a great place to buy high quality furniture at an affordable price and I will most definitely be coming back for future purchases. Thank you!

Oscar's was very patient and he answered all my question, great customer service

I was having difficulty placing an order online. I was connected to Trinity Ford. She was so nice and helpful. The whole process went smoothly thanks to her.

What I ordered as to what I'm living with for the past 30 days. With a refusal to exchange according to customer service. Now should I pay for this?

(Translated by Google) not many to see (Original) No muchos que ver

Oscar Guzman was incredible! I’ve never received customer service like his. I bought furniture with him in less than 30 minutes and everything will be arriving this week! He made my experience quick and easy. I will be purchasing again through Oscar.

Great customer service. I’ll leave another review when my furniture comes.

I delt with Steve and Jessica. I was very happy with them. They were extremely helpful and great to talk with

Your delivery service was fantastic. We got notifications throughout the day as to where our delivery was until it was at our location.

Ashley was amazing and sweet great to work with.

It was enjoyable. I wish the price was a little lower.

I will always come to this store! I always get what I want or close to what I want they are awesome

Ahmad Assaf is the best. Not sure what his schedule is though. If your in need of furniture, he is the man to check out.

Had great time and good deal. Thank you !

I visited Ashley"s for an interview. Although they decided to with another candidate (Bad decision) The place seemed to have a great atmosphere.

It should go without mention that I will not be shopping at any other furniture store besides this one! From the customer service and getting the best deals for my budget without losing on quality products, I am so impressed with the accommodations and service I received. I initially started off on the website chat trying to see if there was an email for a sales rep I can reach out to and within seconds, I was connected to a live agent and I want it to be knows that Ms. Emely Linares is stellar at what she does. I believe we started emailing and chatting back and forth at around 2:30PM and I finalized all of my selections by 4:30PM with her assistance. I gave her a list of items I was looking for, the aesthetic I wanted for our new home, and she delivered on every single thing I requested and in such a timely manner. Very grateful for her giving me that 1:1 attention and being so keen on detail as I first went on the website completely overwhelmed on what my options were and what I wanted. She made the entire process so easy and the transaction so smooth. I am very happy with the attention I received and the dedication she put to make sure I felt heard throughout all of my requests. I am very excited to keep purchasing some more items down the road from this store. Thank you sooo much, Emely!

My chat experience was great! Chelsea M. was knowledgeable and patient. She made the ordering process seamless!

I have always had a good experience. Martin is a great sales person. I wouldn't go anywhere else!

THE SALES REPRESENTATIVE AT ASHELY FURNITURE OSCAR CHAT DEPARTMENT WAS VERY KNOWLEDGEABLE AND KIND AND ANSWERED EVERY QUESTION WITHOUT HESITATION THNX YOU ASHLEY

A wonderful experience! Jessica was great, kind and very attentive! Recommend everyone to go there. I bought a sectional sofa and can’t wait to get it. Thank you Jessica, for a wonderful experience. Will be back to buy a mattress and possibly a bedroom set.

Chelsea and Omar were both so kind and spent the time to price match for me. They were reliable and professional! Would shop here again

Trinity was EXCELLENT/ PLEASANT EXPERIENCE/ 👌 👏 👍

They did not give me the sales prices for the president sales and it was right doing that time they charged me the regular amount and I want my discount.

Excellent experience with representative Chelsea. I ordered the Glambrey Counter Height Dining Room set. Chelsea explained the price breakdown & delivery info. I’m so excited about my new purchase!

Very satisfied with the level of service I received from John one of your rep’s

Chelsea was extremely knowledgeable about the products. Made my transaction quick and easy

I had a question about signing up for emails through the chat on the Ashley furniture website & it led me to actually placing my order through the chat. A few moments later I got a call to make my payment through the phone & done! My order is coming in 3 days! Great & FAST experience, thank you to the sales rep Jonathan!

Martin was very helpful!

It was very good and nice and very knowledgeable about the products I was interested in buying and answered all my questions about the products and very fast on the phone 123 and it was that simple and my order was completed now I am just waiting for the shipment to arrive it was that easy I would recommend them with a 5 star rating to anyone who asked me about my experience thanks for making my order that simple thanks again Thanks for the experience It was very good

Alyssa was so helpful and kind to me. Very excited for my new couch!!! Thank you!!

Martin was a great help, very friendly

I had the wonderful pleasure of working with Oscar. Not only was he able to get me a wonderful price on a living room set, but he was also get me a very early shipping date! I am super pleased and highly recommend !

Didn't want to take back a brand new coffee table that was damaged. I did get them to take it back though. Section of couch wouldn't fit through my door. Without telling me, delivery guys left it outside my building all night. Had to fight to get a refund and now they have to arrange for someone to pick it up bc I'm not paying out of my pocket for someone to remove when it was their mistake

Great customer service from Alyssa!! Super easy and accommodating.

Great experience!! From the Sales Floor to the Delivery Team “GREAT JOB ASHLEYS OF EDISON NEW JERSEY”!! I definitely recommend.

The representative Chris did an amazing job of providing great service and answered all of my questions. He did a wonderful job assisting me with my purchase and I highly recommend doing business with Ashley Furniture again.

The rep was so helpful and patient. He worked with me and took the time to assist me with my concerns.

Had a great experience with Chris at Ashley Furniture! He was very helpful and assisted me in placing my order! Im looking forward to my new beautiful dining set and barstools!

Christopher Prusa was incredibly helpful in setting us up for our furniture order!

We actually didn't know it was an outlet store but we went in anyway and we found the coffee table that we wanted at a cheap price in and out 10 minutes and everybody was nice

Everytime I've been there, the staff was very cordial. They also have the greatest steals on furniture. I love it! Oh yeah, there's plenty of parking 😄😄

I was very grateful for his understanding, as I desperately needed a couch. Glad to say that I would be getting it in 4 days.

I went to pick up my furniture in the Woodbridge outlet store. After so much drama I am grateful for Martin's in sales. Helped me sort everything out. I was able to go home with 90 percent of my order.

Emily was amazing. Constant coomunication from beginning to end. Made experience so easy. Very courteous and highly organized and professional

Awful experience. Wouldn’t honor previously quoted price and rushed me off the phone.

At first the place looks closed for business or to the general public, but park your car and open the door anyway. My salesperson Martin W. was friendly, helpful and extremely accommodating, he found a new item for me although I would have been happy with the floor model and also expedited delivery. Ashley Outlet furniture will always be my first choice because of this.

Great friendly experience! Love the new couch.

I just purchased a table from the Edison Warehouse. My trusted advisor Stevie D was awesome!! He was knowledgeable and he promptly got my table together on my order and I was able to get my table the exact same day!! Now that’s what I call a quick turnaround!! Great Job!! Jessica was also helpful and they were nice, friendly and funny!! I enjoyed my time with them!! Ashley Furniture ROCKS!! I’m going to surprise my fiancé with this table that she was looking at online!! I can’t wait!! 🥰🥰

It was such an easy and smooth process. I recommend this place to buy furniture without being hassled and being thrown with various hidden fees. Ask for Martin he is very knowledgeable and extremely helpful.

Got a great deal on my living room furniture!

Steve D was extremely helpful and empathetic towards my personal situation in finding a bedroom set for my daughter. He was extremely knowledgeable and helpful with all my questions and I would refer him personally and Ashley furniture to anyone that might need it. 5 stars all around!

Big seLection & decent prices!!

(Translated by Google) It is a good place to buy furniture at a great price. (Original) Es un buen lugar para adquirir muebles a muy buen precio.

Very friendly and informative. Got our sofa sooner than expected. Getting it into the room we wanted it in was a bit of a challenge but the guys were able to manage through a small maze without damaging anything else. We were very happy with the service we received and the item is exactly what we wanted.

We have purchased from the Edison center twice in 2021. The furniture is reasonably priced and the delivery team was exceptional both times. Despite one of our items being delayed, we will not hesitate to shop there again.

Martin was great! Delivery should have a smaller time frame.

I can see why so many negative comments for this store. With so much competition, how would they think to stay in business? My wife call for the availability of a sofa set, and the answer she gots was” you need to come to the store” not only they said that but the way they said was so rude. My wife went to the store and could not find her ashley credit card, so they said no card no business. It is unbelievable. I told my wife closed her account and move to somebody else. I hope upper management see this review and do something about it.

ABSOLUTELY ! the worst service I’ve ever experienced. UNPROFESSIONAL customer service representatives and salesman. I purchased two sets of bed sets and decided we want to cancel the order that was placed for pick up. I called them and they basically told me that the receipt has false information and does not apply to me because it’s a clearance store . I asked them why didn’t they care to explain that to customers and “Martin” (salesman) responded “that’s not my job to explain anything, that’s your problem” . I also reached out to another representative and she decided she wanted to get sarcastic on the phone when I was explaining the situation to her. The receipt that I received specified that if my order was not out for delivery yet , I’m able to cancel and get a refund.

Lots of selection and for every budget, one offs.

(Translated by Google) Excellent 👌 (Original) Excelente 👌

Great experience with Ashley. Love their products and the customer service.

The delivery was terrible like every other furniture store

Love my new sofa sectional! Very comfortable! My overall experience was great from store staff to delivery men!

(Translated by Google) My job for now (Original) Mi trabajo por ahora

Martin was SO helpful with getting us the most gorgeous furniture for our home. Not only did he answer all of our questions as soon as possible, but he helped us through a painless and stress-free pickup process. So thankful for Martin’s help and the great deals at this location! Check this place out and ask for MARTIN if you are looking for nice furniture!!

(Translated by Google) Worked (Original) Trabajo

We visited your place on Saturday and we asked one of the store employees to help us check if you have two of the Accent chair available, the person said she will check and get back to us. we waited for her to come back after almost 15 min when we did not see her come back we went to her to check the status and the response was that she is very busy and got pulled into other things so she cannot help. the person next to her said they are very busy and cannot help and when some one is free they will contact us. if you are so busy then let us know and we would have not waited there expecting someone to help us out. it was very rude from both people sitting in chair at that time. that is there reason i had to give you 1 star. We are all busy and would expect some response if you are getting into something else instead of we waiting for you not know whether you are working on our request or something else.

I order a 3 pcs living room set March 15, 2021 and today its May 15, 2021 and I still have not received my delivery!!!! Call after Call to customer service and the promises of it will be delivered In a week, then it became 2 weeks and now today my items will not be available till AUGUST!!! I’m still waiting on a full refund. Do yourself a favor and DO NOT EVER ORDER FROM THIS COMPANY! RUN RUN RUN AS FAST AS YOU CAN! Do not order in store and NEVER ORDER ONLINE YOU HAVE BEEN WARNED! This is a real review I’am very unhappy!

I was amazed that the prices on weekends much higher then on working days . I had bad experience with the staff on the floor.

Went to pick up bed set last week. I called they couldn't find it then oh u can only pick up til 6 pm. Then oh u can only pick up til 5pm. It was poor communication between slot of people. But I finally got it yesterday 😜

Made a delivery there

By far the WORST EXPERIENCE I have EVER had at a furniture store. Don’t even bother with this place. The salesman is rude and has an awful sense of humor. The delivery team is by far EVEN worse. Save your money and your time. Don’t go here.

Very quick and easy.

The gentleman working there was really nice face us a great deal on a sofa

Martin is the man, he took care of all my furniture needs. Highly Recommended!

Good selection but make sure you have space in your car because you buy as is or pre-order online

Nice place to work

I would give 0 stars if that is possible for their corporate office. Their corporate office has a terrible sense of customer service . I bought a living room set including a sofa, a chair and an ottoman. In 2 months the fibers came off of the fabric and they started making cranking sounds. Just in 2 months!!!! The issue was arising from the nature of the fabric and a design error with 4 thin legs that are unable to carry the sofa itself. And I was forced to get a brand new one with the same defective fabric and design with error if I do not want to pay a restocking fee of $149.99 to select a new model. I was punished by a restocking fee for a defective product that I have purchased and turned out bad in 2 months. I paid for the restocking fee just clear this mess up Ashley Furniture created and will never ever make a purchase from Ashley Furniture. Anyone who is looking get a furniture or anything, I would suggest Ikea. At least they stand behind their product and accept full return without causing any problems without any waiting time.

Great customer service. First time walking in to see what they had Martin assisted me and was undecided and came back few days later. Martin was very patience with me and a great help. Would recommend Ashley Discount Warehouse. Amazing price, great furniture, and excellent customer service.

(Translated by Google) great (Original) Buenisimo

This place is truly unprofessional, I have been waiting for over an hr and still nobody have come out so I can collect my furniture . Multiple people outside waiting when worker comes out helps one customer with their merchandise and then closes the gate. Women at front was very helpful and had to come all the way to the back of the loading gate to micromanage. Honestly your best bet is to have them deliver.

Excelent atención martin he is the best thanks for yours help and i recomend this place

Good value for your business

Limited selections

Check your boxes before you leave.

The food was amazing

Warehouse Outlet Higher than Most Furniture Stores. I was wondering how the people before me was heading out so fast. After walking around area I realized why and Sales help have No PERSONALITY

Hit or miss, good prices if they have what you need.!

Kind of expensive furniture but quality is good, I thik

Showed up to the store about 10 mins to closing. The rude manager announced they were closed since 5:45 because they opened early. The hours posted on the door are not honored and he shooed us away. Poor customer service. They need training.

Stay away from this place they only want your money they don't care about you .

Nice

Boys built a mezzanine here

Great place to shop for furniture.

Awful

Easy to get in and out of and employees are very friendly and helpful!

Not great. Felt like waste of time visiting this place.

BE AWARE. Similar to many other reviews this company only cares about taking your money upfront and not helping you out at AT ALL on the backend. I bought an expensive brand new sectional sofa last week in cash and they sneakily declined the measuring service on my behalf. I had the sofa picked up in its full wrapping and find out one of the pieces will not fit in my living room once it arrives. I request to return just one piece of the sectional that I cannot use because it will not fit for store credit and they said all sales are final. The sectional piece is still wrapped up brand new not used. I can't believe they will not help a new customer out after spending thousands on not only the sofa but on a full bed set and other furniture as well.

The worker's we're excellent. But the selection was poor. I saw it on Facebook so I went and when I got there it was a small area. So not much to look at plus wast of time.

Im very dissatisfied with my purchase, it was very expensive and it was malfunctioning no matter what got replaced. And not one single representative gave me a resolution that benefit me, only you guys. I purchased a bedroom set ($10k) and the bed does not work properly or attach properly and my only option is to return the bed for a refund but stay stuck with the rest of the bedroom set, no matching bed. WHY WOULD ANYONE want to do that? Why would i want to finance the rest of the bedroom set if i don’t have the matching bed? I want to return everything if i can’t have the matching bed. I don’t care about your contract. You sold me broken furniture, take the responsibility and take your furniture back.

Things just seem over priced for it to be a whole sale

I wish I could give less than one star. This place is all about getting the money upfront and cares nothing about extending customer service. I paid cash for a sectional and a month later, when the furniture finally arrived, the chaise came with a broken frame. The delivery men took it back and said I would be contacted when the new one comes in. When the new one came in, I was given another two weeks delivery date. I was told that I could pick it up earlier. When I arrived to pick it up, we discovered that they had sold it and I would have to wait another two weeks for it to arrive and be delivered. When I asked to speak with a manager, I was given the runaround and told that the manger is on vacation. When I called customer care, a “manager” told me that there is nothing he could do and I would just have to wait. I have been an Ashley customer for years, however I have mage my last purchase from them.

They are Horrible they increase the price on the merchandise and they increase the discount, we went to this place few time to to trying buying few sofa and ech time we went the original price was each time high and the discounts was high so we didn't Understand how , they cant do the , I don't recommend this place. If you have regular prices on merchandise on regular days not holiday and went holiday come you increase the original prices and give discounts and number Came higher or the same prices as a not holidays and not discount. , If company offer discounts is to give discounts not to cheat on Buyers.

I'm calling the Federal Trade Commission I will get results

Not sure how Ashley home is still in business ,its a throwback to the days before internet when unethical business practices in the furniture stores were common . went in to the so called warehouse for discounted pieces and they had everything marked up 1000% and then took 75% off. in other words , A $200 coffee table tagged at $ 599 then marked down to $300 , who is falling for this in this day and age.

Most things here are things no one wants. Some of the mattresses were dirty and nasty looking. I expected some of the furniture to be dinged up, but some were in horrible condition and the prices were still rather high. The couches looked dirty. I personally would probably never go back there.

I bought a couch that did not fit upon delivery. I was never offered measurement services that I was told about after the attempt. I was inconvenienced with out a couch for the weekend and a delivery fee of $80.00 that I will not get back because David from the home office said there is nothing I can do for you. I wanted my money back to get another couch and i could not get my money back until the drivers return the couch that they have on there truck. I am willing to go drive to pick it up but will not have my funds released for a couch or be accommodated for the inconvenience. I spoke as well to David's supervisor and she could not offer me any accomodation as well. Last piece of furniture I will buy from Ashley furniture going foward and I will be paying off my account and not reusing it again.

Love the personal attention

Great prices and helpful sales person (Martin)

They have a store at this warehouse very nice furnishings

great furniture

Great prices and service. Martin was a great salesman. Would highly recommend this place

Great buys..

Good furniture store

Good deals

One star is too high a rating for the type of service and lies they’ll tell you. They bully you with deceit in order to make a living because they have 0 sales skill. I have been on the phone with them canceling for 5 days with them and between them avoiding me, talking over me, or outright lying to me, they have made a mockery of themselves and Ashley Furniture should be ashamed of the level of corruption they’ve allowed to represent them.

Amazing customer service

It’s ok .. not that much options ..it gives discount on all products but I’m not really sure if they increased the price and then decreased it ! I didn’t feel that the products were cheap .. some products are available new but most of them in the warehouse are pick n go .. they don’t sell rugs here .. overall a very average experience

They seem to be out of touch with the times

one of the best home store I've work in!

Couldn't believe how overpriced this furniture was!

This distribution center has the top best customer service you will ever meet

They have problems with deliver not on time and never buy insurance dosen't cover everything

Visited this location in hopes of finding a particular living room chair. Floor salesman Michael was instrumental in helping me to finalize decision about the chair selection. I appreciated his patience and sensibility which helped to narrow down selections. His presence was so great that I decided to purchase an accent chair for a bedroom. I was in and out sales room in less than an hour. Thanks, Michael for your assistance! Felicia

Great customer service! Good selection and good prices in the warehouse.

The prices and the inventory were not what I had hoped for.

Highly priced store

Worst furniture store ever. People over here never take accountability for what they sell. They just wash off their hands as soon as they get the payment and are NOT worried about the delivery. The furniture broke the first time they tried the delivery and it had to be rescheduled to a week later. And when confronted about the delivery delays, both the customer service people and the store manager over there speak to the customer very rudely and say that it's not them who caused the issues and only the delivery guys. They had to be reminded multiple times that they need to speak courteously with a customer.. will never ever go to this store again. Pls refrain from buying anything from this store. I was almmost about to sue these guys..

I wish I could have chosen a more professional furniture store but figured I'd get a deal. When you save money in one way, you'll surely pay in another way. As is chair was fine but the one I purchased at regular price to match came off that truck cracked in half. They tried to say that was an as is chair. My farmhouse table came super damaged and they tried to say I picked it out that way. I made them take that back. I'm so upset that I have chairs and no table. The other 4 chairs were spared. My 2 year old Ashley couch set I paid $1,500.00 brand new was done after 6 months. I kept it too long couldn't afford to buy another. Please go to another store. The delivery truck didn't have Ashley name on it and they came 4 hours late.

Will never again purchase from this business. Purchased furniture and took off from work for delivery. Customer care contacted us on 12/6/18, day prior to delivery, and said the scheduled delivery time would be 11:15-3:15. Day of delivery on 12/7/18, they called at 8:30 am saying they would be there 9:45 am instead and never showed up on the changed time causing me to lose work time that morning as well waiting around for the earlier delivery. Contacted store manager who confirmed they did in fact call day of delivery and confirmed that conversation on recorded line but customer care would not refund delivery for the inconvenience and loss of work for their actions. I have done business with several different furniture manufacturers and never experienced "customer care" like I did with Ashley Furniture. Very disappointed.

If I could give them a zero i would. My mom purchased a livingroom set, according to them it was “leather” it hasn’t even been two years since she purchased it and they’re all peeled off . She even got warranty. She called them to let them know all they said they couldn’t do anything. They’re so unprofessional. & they dont care what the customers feel.....all they care about is getting rid of the furniture! DO NOT waste your money!!!!

i wish there was a way to give 0 stars. worst customer experience. after waiting the entire day they call up to say they cant deliver and above that put us a week after the date. do yourself a favor and dont get anything from here. i am going to cancel my order because of this frustration where we as customers have to face while they make money. sorry im taking my business else where

Quick and Easy, picked up two chairs a staffer loaded them in my truck, out in less than 10 minutes.

Always rescheduled on 2 different orders. Rescheduled first order and when arrive it was rushed. Delivery guy was in a hurry and didnt give me a chance to adjust entry point so furnitur would fit and I had him take all furniture back and canceled order. Ordered online and was told a date I selected would be available to receive a call 5 days before delivery to change it to another date. I canceled that one also. I've had no furniture for over a month.

Only refurbished or things that were sent back for sale. Prices very expensive for that stuff.

Great store Salesmen impressive

Good prices