Ashley | Fairfield, NJ 07004

Alex was wonderful! Very friendly and helpful!

The sales people were all very nice and helpful it was a very fast and easy transaction

Great experience shopping at the store, horrible experience at customer satisfaction. I am definitely not one to write reviews, but boy their customer experience team is the absolute worst. We saw a table at the store, the sales rep recommended we get the darker version, that came in grey, he ordered it online , got it delivered it was an oak/brown. We contacted Ashley for an exchange in the original color it came in, that is displayed at the store, they couldn’t do nothing about it. Basically you can’t exchange anything and they can’t do nothing about it. Their online policy says if you order online you have up to 30 days to exchange/refund. Since we ordered the furniture at the store but online it isn’t honored. So now we are stuck with a piece that we absolutely hate, $1,700 spent, and completely dissatisfied. Will have to try and sell on Facebook market. They told us they can credit the table but not the chairs, which makes absolutely no sense. They care more about the sale than the customer satisfaction. I would not recommend this place to absolutely anyone. You’re better off going to BOBs. I don’t understand how this franchise takes so much pride without offering any customer satisfaction or solutions.

I love the way Kim received my wife and I to Ashley furniture. She took the time to show us around and answered all of our questions. Kim is full of positive energy. Thank you Kim!👍

Lina was amazing and exceeded our expectations. She ensured that we had the perfect fit and look for our living and family room. Highly recommend her, thank you Lina!

Jen was very helpful and patient! I appreciate her help in finding my new piece of furniture

Trever was very informative and was able to make my shopping experience enjoyable.

Lou was helpful. Good value.