Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Fairfield, NJ represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Here at the Ashley Store in Fairfield, NJ, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our top quality furniture at affordable prices. We have been your go-to furniture and mattress store in the Essex County area since 2006. Our dedicated and experienced Sales Manager supports a team that is committed to being your trusted home partner and specifically prides themselves on their expansive sofa selection. At the Fairfield, NJ Ashley Store we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. For those of you on a tight schedule, the best time to avoid the crowd is at 10:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
As soon as we got in, Kim M helped us. No wait, she took us exactly to what we described, and we were in and out in less than 30 minutes. Great customer service!
The great at sales but terrible in delivering product and backing up their guarantees. Never shop there again
Stephanie was absolutely amazing! Goes above and beyond for her customers! I will only be buying Furniture from her moving forward.
Giban was an excellent sales person! Very helpful, patient, and pleasant. We got the perfect furniture and we were very well taken care of!
Found a beautiful living room set at a very good price. Our very helpful salesperson, Lina Morales, was very informative and gave us space as we roamed the showroom. My pet peeve is salespeople who cling to you as you enter the store and give you no room to breathe. Thanks, Lina, for your help and guidance!
The service in the shop is very good. but the quality of furniture are bad and warranty service is lousy First and last time you bought in this Company Ashley
I recently went in on 10/30/24 to look at bedroom sets. I was greeted politely by a great Salesman, Trevor, who was open, honest and very helpful! My delivery was scheduled for 5 days later. The delivery went very smoothly. The driver Wilbur was extremely communicative with me about the timing of delivery. All around this was a great experience and I highly recommend going here if you are looking for new furniture.
This has been my worst customer experience. I purchased a sofa sleeper, a bed, two nightstands, and a dresser, but the only item delivered in good condition was the dresser. The rest arrived damaged and had to be returned. Ashley’s team scheduled a second delivery, assuring me that all items were in stock. I stressed the importance of this date since my parents were visiting from Brazil, and I needed everything ready for their arrival. The day before the scheduled delivery, I hadn't received the usual delivery window notification. When I called to check, I was told they would not deliver because one item was unavailable—information I should have received in advance. As a result, my parents now have nowhere to sleep, and when I visited the store in person, no effort was made to resolve the issue. This experience has been extremely disappointing, and I hope Ashley can improve its communication, delivery reliability, and customer service response to prevent this from happening to others.
Great buying experience with Chris and Kimberly. We had a fantastic experience purchasing living room sofa furnitures from Ashley. The selections at the store were impressive, with a variety of styles to fit every taste. Chris and Kimberly were friendly and knowledgeable, helping us find the perfect pieces to complement our living room space. Thank you, guys!
Highly unprofessional help once I needed to exchange and return something. My sales associate, Kim, was so kind and attentive throughout the purchasing process. They even gave me their personal cell phone. I spent close to 10,000 dollars on furniture. Once I needed to exchange something, they disappeared, ghosted me, and never responded. I would understand if I brought like a chair… not 10,000 worth of furniture. The call center was so disrespectful and did nothing to aid me in the process and stuck to their ridged policy to aid in them staying in business and not being there for the customer. I will never shop at Ashley again or recommend them. It is completely understandable why you guys are almost out of business. Your priorities as an organization are backwards
Tim Was an absolute gentleman and very knowledgeable of the furniture we purchased. Tim was very professional and was the Reason we came back to this Ashley Furniture store even after visiting other businesses. He understood our needs and most importantly the product. Tim demonstrated the quality of the fabric and durability. This made all of the difference. Thanks Tim
Tim was exceptional in helping us find the perfect sofa for our new home! Polite, extremely knowledgeable and very helpful. We went home and measured our space and I know the blue sofa will be ideal! Thank you so much Tim for a wonderful experience!
Kim Mink helped us select a couch after trying ALL the couches. She gave us good guidance and was very professional. Very happy!
Friendly, knowledgeable service with Chris White
I just wanted to start by saying how thankful I am to get such a good deal on a beautiful couch. Lina was such a sweetheart and was very professional. From the start I was greeted with professionalism by Kim. I loved how she approached consumers which was letting them roam freely and informing me that she was here to help. That was a crucial part in getting my business. All the other places in the same lot along with other Ashley’s I have been too did not seem like they were genuinely interested in getting me what would suit me best but more so just getting a deal “too aggressive and salesy” It’s true you buy from people you like and after searching the store and miraculously spending 30 minutes “time flew by so quickly” just talking and sitting on the couch. I basically had a free trial as if I was in my living room. Made me feel at home so I ended up purchasing that exact sofa. The whole experience was by far better than any other competitor even with the price being the same. I made a pact to come back to Ashley’s and purchase from Lina within the hour. Her and Kim are crucial parts in the success in that Ashley’s store and I would highly recommend all the employees praise them any chance they can get. They will be getting my future business and referrals moving forward. Thank you for the couch and cannot wait for the delivery in 1 week.
We had a GREAT experience & because of our sales person Alex Rosado we won't go anywhere else for the rest of the furniture we will soon be purchasing. Alex was so helpful and is a ray of sunshine!! Our delivery went very well and fast with Oscar. I highly recommend anyone in need of furniture to go to Ashley and see Alex Rosado of course!
My girlfriend and I had a great experience shoping at Ashley’s for our first couch. I recommend you ask for shaheed he was awesome and wasn’t pushy at all. He showed us around and pointed out a few options for us and gave us the time to decide. Make sure you ask for shaheed!!
Kim and Josean were amazing! They were beyond helpful and gave us a great deal. If you are in need of anything, definitely find these 2!
Justin was the best. A+ professional. He made it easy, seamless, and enjoyable for my wife and I. Highly recommend his services. Looking forward to our new furniture.
My husband and I have had the most frustrating experience with Ashley from start to finish. From the start, the salespeople at the Paramus store were really pressuring us to buy the table within 10 minutes of us seeing it. We told them that we wanted to sleep on it and would almost definitely get it, just had to go home and think about it to make sure. Well they hounded us and then we started getting "appointment" reminders for an appointment at the store that we did NOT make for the following Friday. We found this absurd so we went to the Fairfield store instead. Here, Justin was friendly and easygoing (5 stars for Justin) and we bought our table and 10 chairs. On August 15th day of purchase, we were told the table and chairs were out of stock and it would come no later than September 11th. This was okay with us. September 11th rolls around and no communication from Ashley. I call them and they say they have "no ETA". I call again 3 days later and now the ETA is October 8th, 2 months after the date of purchase and one month past promise date. I called back another week later and all of a sudden the table was ready and we could have it the next day, but there was 0 communication about this so had I not called I would be waiting around. When the items were delivered, 3/10 chairs had significant noticeable damage that we identified immediately. The customer service rep informed us and the delivery team that our options were to have someone come "repair" the chairs, or do a return. We obviously choose return because we already watched one of the delivery guys try to color in a major hole with a marker and we wanted the chairs new as intended. The service rep then informed that in order to return 3 chairs, the entire table and all 10 chairs would have to be put back on the truck and RE DELIVERED. The delivery guy (super nice, another 5 stars for delivery teams), insisted we speak to the manager. Upon speaking to the manager, they agreed we could return the 3 chairs but this whole ordeal took a significant amount of time. Finally the following week the remaining 3 chairs came, and I again had to be on the phone way too long with the customer service survey to confirm the delivery. We have shopped and had deliveries at multiple furniture stores and in no case did we have such an annoying, time consuming, and quality issue as we did with Ashley. We will not be shopping at this brand again for any reason; avoid it.
Such a a great experience thanks to Ghassen. We came in simply to look around for couches and he immediately was very helpful and informative. Ghassen made sure we left satisfied with everything, and was very personable with us. He made sure to make us feel welcomed and like old friends. Would definitely recommend come to this location and having Ghassen help you find the perfect furniture for your home. Extremely satisfied, we can’t wait to come back and do more shopping with Ghassen!!!
Jibin was very helpful.
We had a great experience at Ashley. Ghassen was super helpful, friendly, and flexible. Definitely recommend shopping here.
Look no further! Justin was extremely professional and helped my boyfriend and I with furnishing our first home. He worked with us and was flexible with finding items in our price range. He was so accommodating and super nice! Thank you Justin!!
First, the front door was locked and no employees in sight. Had to call Ashley and they called this location. Then 5-6 staff came to the door and said this has happened several times. Why not solve it? If you know the door is broken, make sure an employee is stationed at the front of the store to let customers in. We shouldn't have to be knocking on the windows and calling the main number. Trevor introduced himself and we informed we were just looking and didn't need help. He was persistent and would not leave us alone. After informing him of the few thoughts we had, he kept saying "I'll tell you what you want; you don't want that; etc". Everything was said in a snarky tone. If a customer just wants to look around, let them. Won't be buying anything from him!
Great experience. Ghassen was extremely helpful and attentive.
Ghassen was very helpful and patient . My mom and i were looking for a bedroom set for the last two weeks and we finally found one . Thanks to the knowledgeable gentleman we walked out happy and satisfied. I highly recommend Ashley furniture and Ghassen will be a great help !
Been here 2x recently because I was looking for a couch. First time me & my boyfriend came in & this man refused to speak to me, would only address my boyfriend. We do not live together & the couch was for me. So I proceeded to walk away every time we got to another couch he would come back & say “just looking” he kept coming around & told me I looked annoyed by him. I told him I was & why. Then he told me “if you are someone who enjoys to throw away money is the only reason you wouldn’t buy something today” so we left & decided to come back another day. A few weeks later I came back with my boyfriend & my roommate & I said “please don’t let him be there.” Well what are the odds he was. Same ignorant, pushy & confrontational man. I told him I didn’t want to buy from him because he was rude. He explained “I’m just doing my job. And I’m addressing him because men understand things more than women do” we left & went to another furniture store & asked if they could sell me the exact couch I saw at Ashley & they did. Just because I refuse to buy from this man. He is awful. His “scare tactic” and “insulting” sales ways may work on some but it made me run out the door & spend my money that same day elsewhere. Would have bought the couch that day if it was not for this man.
Lou "Lou P" Pallone is the man! He has been taking care of our furniture needs for 20+'years and Ashley has never disappointed us with their selection or quality. Go to this store and ask for Lou P. You won't be disappointed!
Justin made our first experience at Ashley super patient centered, quick, and stress free. He's very knowledgable and offered logical solutions to any doubts or second thoughts we expressed to him before making our final decision. This is our first Ashley purchase but certainly not our last, and hopefully we get to work with Justin again!
Justin is awesome! He deserves a raise! He’s one of the best salespeople we’ve ever met. He answered all of our questions and made purchasing a new couch very easy.
Great customer service. Warm friendly and extremely helpful folks. Thanks Trevor and Ghassen!
Justin was great! Furniture shopping was painless. And he dealt with my indecisiveness about matching the color to my kitchen.
Ashley's furniture has warranties on their Sealy mattresses. Our mattress (and bed) broke within three years. We have requested them to fulfill their warranty on the mattress and they have given us the same run around for weeks. At one point they tried to tell us that the manufacturer is responsible but Sealy's said that this was untrue and that it is Ashley's obligation. Ashley's had a technician who came out and confirmed that the mattress had at least three broken coils and that the mattress was garbage. They have closed our case after the technician visit then said they wanted us to restart the process to have another technician come out and us to send the pictures again. We did this at least 3-4 times. In addition, I'd like to add that our bed from Ashley's broke within a year of purchase. We did not go through Ashley's for repair based on the horrendous reviews. We hired a previous Ashley's employee who told us that Ashley's purposely does not include the proper supports on their beds and wants customers to call within the warranty time and sends out a technician to fix it but they only put a bandaid on it (on purpose) so that customers are forced to buy a new bed at the end.
Although I do like the living room set purchased, after 3 yrs the love seat started sagging a little in the middle.... no worries, bought the 5 year worry free protection and was told SPECIFICALLY stuff like that would be covered including cushion replacements.... 3 yrs later when I need it, THEY DON'T COVER SQUAT!!! and do EVERYTHING in their power to make sure they don't have to cover anything. Although it's nice furniture, DO NOT FALL FOR THEIR BS PROTECTION PLAN!!! It's nothing but a scam that the protection service will not cover, the store will not cover and corporate will not cover. All friendly when they want to sell your, pretty nasty when you ask them to make good on a warranty you were sold. Will NEVER purchase from them again due to their dishonesty. **I have replied to further discuss, will update review after they reply.
Ghassen helped us and was great in providing us an understanding of what we were looking for. Thank you so much
We had a great experience couch shopping here! Alex was super helpful and made the process simple and easy
Alex was a pleasure to work with. He sold us a beautiful couch and truly wanted us to be happy with the best quality.
I had Justin as my salesperson today. He was very pleasant, thorough and extremely patient. I would definitely request him in the future
If you come here you have to ask for Kim! She made a stressful shopping trip so easy and enjoyable. Not pushy at all and will help you get the best price and really knows her stuff. I even had to reschedule delivery and Kim did it for me no problem. Thanks again!!
Gibin provided us with superb service at Ashley. Very personable and knowledgeable!
Very knowledgeable and helpful staff
We are repeat customers at Ashley and have been beyond happy! We worked with Trevor Mackey and he was so helpful and made us feel so confident about the new couch we bought! Not to mention he was great with our whole family including our two year old! It was the easiest transaction we have ever had. Thanks Trevor!
My experience was very good. Luckily I had a great salesman that took his time to find exactly what I wanted. O
Good friendly service
I had to take over 30 photos of the item then after that she stated my claim for my one piece of furniture was denied meanwhile it wants r our fault nobody showed up at the home another piece of furniture I been waiting nearly 49 days for them to reply too me
The delivery men were great very careful and helpful. Highly recommend them again
Matthew made our shopping experience very pleasant and hassle free. Thank you
The worst experience. My sofa was to high to enter in my apartment. When I bought it nobody told me it coming in one piece, nobody asked me details about my apartment. The drivers did not delivery the sofa and Ashley didn’t return my delivery money back. Ashley wanted more money to separate the sofa in pieces ($160) or they offered me change the sofa but pay again the delivery .Ashley doesn’t care the client’s satisfaction. I think the money of the delivery should be share with Ashey (50%) because it was not my fault. Ashley supuse have more experience with deliveries. It was the worst experience I had it. In addition I have problems with my husband because was “my idea” buy a sofa. You need to improve customer service and improve the sale protocols because I don’t believe it is the first time it happened.
Justin at the Fairfield location was absolutely amazing! He took the time to understand exactly what my wife and I were looking for and showed us only the items he thought we would like. We went in with intentions to just take a look at furniture but ended up leaving with our whole living room furnished because Justin made the whole process so simple and stress free. Thank you Justin for all your help!
Justin at the Fairfield location is fantastic! He listened to all of our wants and only showed us items that he thought were applicable. We were not in a rush purchasing our furniture and we ended up leaving with our whole living room furnished since he was so great to work with finding exactly what we were looking for!
My wife and I were shopping for a new couch for our first home. As stressful as that can be, Alex at Ashley Furniture in Fairfield made the process fun and stress free. Alex is very knowledgeable on the product. So we felt super confident and happy with our purchase. Go see Alex!!! He’ll make you laugh and happy with your purchase!!! Thank you!!! 😊
Lina provided the most exceptional customer service! We purchased a new bedroom set and living room set, and Lina made the experience so enjoyable. She was so helpful in finding something would fit and made sense in our space. We will continue coming back to Ashley Furniture for all our furniture needs with customer service like that!!
Kim and TK provided exceptional assistance while shopping for furniture. Their knowledge and guidance made the experience enjoyable. I highly recommend them for anyone looking for great help with furnishing their home.
Kim at Ashley was such a huge help! We found the perfect sectional and bedroom set for our new house. She was so kind and pleasant to work with! 10/10
My husband and I were overwhelmed being first time home owners and having to purchase furniture. Matt simplified the process for us which relived our stress.
Allex was very helpful and patient as he showed me all sofas per my strict requirements! Thanks very much for finding the right sofas!
Justin is an absolute legend! His expertise and guidance made buying our dream couch a seamless and enjoyable experience. Which says a lot since buying furniture can be a very tedious task. He listened attentively to our needs, offered spot-on recommendations, and even went above and beyond to ensure a perfect fit for our home. As the great Dark Souls philosopher, Solaire of Astora, once said, 'Praise the sun!' - and we're praising Justin for his exceptional service! Justin's knowledge, patience, and friendly demeanor made us feel welcomed. He treated us like old friends, which was so refreshing. If you're in the market for new furniture, do yourself a favor and seek out Justin. Trust us, you won't be disappointed. Thanks again, Justin, for helping us find our perfect couch.
Alex our salesman was very professional, courteous and patient. He went above and beyond to provide us with an exceptional buying experience!
Lana was wonderful to work with
My salesman Justin at the Fairfield, NJ location was absolutely amazing. He approached my wife and I very professionally when we entered and let us tell him exactly what we’re looking for in a new bedroom set. He guided us around the entire store showing us several different types of mattresses first, which was we were primarily looking for, and gave us very detailed information on each brand. He allowed us to take as much as needed to test out each make and model recommended. All additional questions we had he answered very knowledgeably. We were very comfortable with his personality and appreciated some of the personal information he shared about himself during our conversations. My wife and I had no doubt when we left that we had definitely made the right decision for our bedroom set! All the warranties and additional information regarding our protection plan was explained excellently and left us without any questions. Thank you for the wonderful service Justin!
Kim M and TK were wonderful in helping us find furniture we needed - mattress + couch. They presented us with several options, worked hard to make sure we came in well within our budget and most of all, they were not pushy! They made the experience of replacing our old furniture quick and easy. Excellent customer service - highly recommend working with them if you visit the Fairfield location.
As soon as I walked to the store, I was greeted by Jenn who was very professional & very courteous to the services that I needed. Initially, I was only looking to see different mattresses. I was then introduced to Gibin their mattress expert and he swiftly acted to assist in finding the right one for me. I was very happy with the services provided
I was not even planning on buying a couch today. We were just looking around. Justin came and didn't pressure or follow us around. He was very nice to my wife and it meant a lot to me. I left and went to another store but Justin was the difference. He's a class act! This was one of the nicest sales experience ever. 100% Truth.
The worst customer service I been waiting almost 2 months to get the right color drawer and still the store does not want to take responsibility and avoids my calls. The store blames the warehouse for not having the drawers. The store makes sells without checking if warehouse have it available. We spend at least 20,000 on the store they were real hungry calling us and everything before we made purchase but now that there's a problem they don't want to deal with the problem.
We recently visited the Ashley Furniture Store at the Fairfield location and had an exceptional experience, thanks to the outstanding customer service provided by Steven Moya and Alex. From the moment we walked in, I was greeted with warm smiles and a genuine willingness to assist. Steven was incredibly knowledgeable about the products and took the time to understand my needs and preferences. He guided me through various options, explaining the features and benefits of each piece with patience and clarity. His expertise and friendly demeanor made the selection process enjoyable and stress-free. Alex Rosado was equally impressive, offering additional insights and suggestions that perfectly complemented Steven's advice. Together, they created a seamless and personalized shopping experience that exceeded our expectations. Their teamwork and dedication to customer satisfaction were evident throughout our visit. We felt valued and well-cared-for, which is a testament to their professionalism and commitment to excellence. We highly recommend the Ashley Fairfield location and, in particular, Steven Moya and Alex Rosado for their exceptional service. They truly made my furniture shopping experience delightful, and I will definitely return for future purchases. Thank you, Steven and Alex, for your outstanding service!
I had an exceptional shopping experience here thanks to Kim Mink, who was incredibly sweet, nice, and helpful. Her patience and expertise made the task of picking the perfect mattress feel easy and enjoyable. Kim went above and beyond to ensure I found exactly what I needed, and I am grateful for her assistance. Her customer service skills truly stand out, and I highly recommend seeking her out for anyone in need of a new mattress. Thanks again, Kim!
Justin helped us find the perfect bedroom set. He was kind and listened to our preferences. We would definitely come back here again for more furniture!
It has been a horrendous experience for us at Ashley. Damaged furniture has been sent thrice and every time I am instructed to open a service request with customer service. A month and a half later I still do not have a functional dining set and have been spending hours on the phone explaining the issue to customer service. Every call with customer service has taken 30 to 60 mins. Needless to say, my family is very very disappointed.
hands down worst customer service i ever encountered. please don’t waste thousands of dollars on here. they’ve made me moving 10,000 times more stressful it’s impossible to talk to someone who isn’t a automated computer.
I'm glad i went Ashley's furniture store! I met Kimberly, and she was very helpful to let me choose the mattress that would be comfortable for my back.
Went to purchase a living room set & got the best customer service from Lou. He went above & beyond for my family.He made this purchase so smooth,mind you we were with 3 kids. Highly recommend him & we will definitely return for additional items.Thanks again Lou.
Kim provided exceptional assistance in guiding us through the selection process of the ideal sofa.
Thank you Alex for helping us out great customer service
Amazing store, very well organized, and everyone was helpful. Justin specifically was a great help to my family and I! He was very patient, spiritual, very informational about everything and did his best to help us meet our financial requirements! Will definitely be returning in the future for his help for any further purchases!!
My experience was very satisfying. Justin helped us out choosing what we wanted and was very nice and friendly.
This is an updated review, because the original review that we left was Actually requested from us from The sales rep that helped us at Ashley, we bought this set of furniture for about $3000. The couch came out pretty decent, but what I have an issue with is this dresser and the dining room chairs. The nails on the chairs come loose on their own, The seats are extremely uncomfortable, and when you sit, you literally feel your butt falling into a hole. They are the most uncomfortable chairs we have ever purchased, We have not been able to put any objects on the dresser shelves because the shelves are uneven we’re not placed correctly and do not say in place. I am very upset with the quality of the furniture at Ashley furniture, They are definitely Up charging for very cheap furniture. And if you’re asking if we would ever go there again, the answer is absolutely not. UPDATE JUNE 2024: We wrote to them to try and get covered under their "warranty" and they told us it only lasts 30 days!! which is insane because of course nothing will happen in the first 30 days of the purchase .. its a lost cause. They said that we have to pay for them to come out and fix it. JUST DONT DO IT.
A very happy returning customer who has had nothing but great experiences with furniture and mattresses. Alex spent so much time explaining different features of all the top brands of mattresses. This was so important for us as my husband has back issues. They even have a big selection of the “Purple” Mattresses to choose from which are all the rage!
Alex and TK are my Couch EXPERTS. My wife and I had some conflicting preferences that Alex did an extraordinary job understanding and balancing. TK was a key help in completing an equitable sale for both parties. Do not go anywhere else for a couch; these two got you covered! -Cody Bromley
My mother and I had SUCH A GREAT experience with Trevor Mackey over at Ashley’s in Fairfield, there was no way we couldn’t sing his praise. We originally came in just to browse, but wound up seeing a living room set my Mom loved. As we were sitting on it, he came to chat, but in a very conversational way. He wasn’t shooting off a round of questions or being pushy…just chatting. We needed to take some measurements and told him we’d be back. We wound up coming back that week and going straight to him. He was quick, efficient, got us a great deal, and gave us some recommendations/ideas on other items. When I tell you exceptional customer service, didn’t follow us in that “creepy furniture store sales” way and made it a great experience…5 stars!!
Great doing business with Justin. Really appreciated his sales style. Knows his stuff, but not pushy.
Excellent help from Gibin and an overall pleasant shopping experience.
Really nice atmosphere and great persons specially Gibin, He was so patient with us and helpful.
Bought a sectional couch from Lina, she is excellent, provided all options, financial and furniture, in a clear and concise manner. We strongly recommend working with Lina
Matthew was terrific! He was incredibly patience and really helped us bring our vision to life. Matthew gave us ideas and suggestions to complement our design. He was he knowledgeable and very happy help!
Awesome
The staff were friendly and helpful. Thank you
Very friendly and helpful staff. Beautiful, good quality furniture
It was great. A lot of choices and knowledgeable.
Justin was great. I came in store trying to figure out what the best options were for me and my husband and he walked me through everything and showed me options. He wasn’t just a salesman and trying to sell me the highest priced item. He listened to my wants and needs. Thank you Justin!
Ryan was awesome. I asked he answered honestly. Helped in every aspect of helping me pick my bedroom set and couches. Two and a half thumbs up.
Had a great experience working with Justin, he made buying a couch for my first apartment so easy!! Very approachable and professional, great sales representative to work with.
Matt B. and Shayan were so great in helping me with my new sectional! Thank you so much... would definitely recommend!
Perfect experience, awesome salesperson(Alex). My experience was very professional but with a bit of caring
TK and Trevor were amazing! Helped us furnish an entire beach house within a couple of hours. THANK YOU!!!! Ps. Go see them!
Great job Kim and TK!!!
Excellent experience with Kim. She’s been in the business for 17 years and doesn’t miss a beat. Thank you Kim for an effortless shopping experience.
TK was very knowledgeable and helpful with my wife and I’s search for a new sectional. He wasn’t pushy and understood what we were looking for. He helped us create the perfect fit for our home!
My fiancé and I went shopping for a new couch yesterday as we just moved into our apartment the day before and had no living room furniture. We were greeted at the door by Lina. She immediately understood my style and what we were looking for in our new couch. She put up with all of my annoying requests and finally found us a couch that checked all of my boxes! But we have such a weird layout in our new apartment, that I was worried it wouldn’t fit right. Then Justin came in and developed an entire plan for our living room. He sold us immediately on the couch and a sofa table (which we didn’t even know existed before yesterday) to bring the entire space together. Both Lina and Justin sold us on not only the couch and the sofa table, but a new dining room set and coffee table too! Lina and Justin matched our personalities perfectly. I feel that if we weren’t helped by them, we wouldn’t have bought any furniture at all. It felt as though we met up with some friends for coffee and then happened to buy brand new furniture in the meantime. We truly appreciate them helping us pick out furniture and not making us feel pressured into any decision. If looking for new furniture don’t just go to Ashley, ask for Justin and Lina!!! We will definitely be back for any future furniture we need. Thank you guys again!!
Our salesman Justin was amazing. He wasn't pushy, he answered all our questions and was a great help. Truly appreciated his honesty and his professionalism. Looking forward to coming back for a matrass soon
Alex and Kim were extremely helpful throughout the whole process of buying my new couch. They were constantly available and patient with my week long decision making process! I highly recommend anyone looking to purchase furniture to come here to make it easier on yourself!
Not much of a varied selection. It's like all they were seeking was white or light colored furniture
Justin is awesome and our couch purchase was smooth and easy! Happy doing business here!
Justin was a pleasure to work with. Knowledgable on all items purchased. Maria was also very helpful and kind when my wife needed to change my daughter in the restroom
Terrible experience. Couch delivered with a broken frame. Technician came to look at it said I needed a new chaise. Chaise was being delivered when drivers had a difficult time getting it into my home and damaged my door by pushing the chaise through the door which then ripped the chaise. The chaise also had a broken frame. Two months from purchase, I still don’t have a full couch that cost $1,800. Don’t use Ashley.
Justin was very kind & helpful. He took time to measure couches for us in store AND over the phone when requested (going above our expectations of a salesman) to find us our perfect couch set. We returned same day to place our couch order to ensure Justin would be the one helping us through the process. 10/10 experience
Alex and Gibin were amazing. They were so patient and considerate. They were so pleasant. I highly recommend looking for them. Thank you guys for the help.
Matt and TK were excellent sales man. Very knowledgeable.
Had a wonderful experience at Ashley. My daughter’s first big purchase and Justin was amazing to work with. He was thorough and explained everything down to the financing. Would totally recommend him to my friends and family for future furniture purchases.
My experience at Ashley in Fairfield was amazing! Justin was the biggest help and would definitely refer anyone to him if they are going to Ashley’s.
My fiancé and I had the pleasure of working with Matt at the 561 US-46, Fairfield, NJ 07004 location, and we couldn't be more thrilled with our experience. From the moment we stepped in, Matt's genuine care and attention to our needs were evident. Unlike other sales experiences, Matt didn't bombard us with a sales pitch; instead, he took the time to truly understand what we were looking for. We ended up purchasing the Tanavi 2-Piece Modular Loveseat in the beige linen color, and it has been an absolute gem in our home for the past 6 months. Matt wisely advised us to consider purchasing insurance for our light-colored linen sofa, and it has provided us with peace of mind against potential stains. Thanks to his advice and our cautious approach, we've managed to keep it pristine with no stains so far. Though some slight pilling occurred, Matt reassured us that it could easily be remedied with a pill remover. This advice came in handy and saved us from any worry. Additionally, I recommend using an extra-large throw blanket to protect the sofa during gatherings. Not only does it match the sofa's color, but it also serves as a subtle yet effective barrier against potential stains from guests. Matt's kindness, patience, and genuine desire to assist stood out throughout our entire interaction. He didn't pressure us into anything, but rather guided us towards making the best decision for our needs. We can't recommend him enough for anyone looking for a seamless and enjoyable furniture shopping experience. Thank you, Matt, for your exceptional service!
I walked in on a night I didn’t even plan on coming into the store, let alone purchase something but I’m glad I did. The first time I ever bought furniture was for my very first apartment and I’m glad I can say I did the same for my second big move. I had the pleasure of working with Justin. Customer service these days feels rushed and lacks quality, that wasn’t the case that night. Justin took his time with my family and me. He respected our time and was very patient with all our questions. He’s natural, great salesman. Very personable, if we had stayed any longer Im sure I would’ve purchased more items lol. Thank for a great experience justin! And ashley’s team! I must also report everything in the showroom was beautifully displayed. It was a little tough narrowing down but I definitely made the right choice!! Great work.
Justin was amazing. He brought a chair on a hand truck to see if it matched my couch. He let us shop on our own but amazingly when we had a question he was there to answer it. Thanks Justin
He is best sales person we have come across
Alex from Ashley furniture was great to work with. No pressure, and honest. Thanks Alex!
Henry was positive, upbeat, and knowledgeable in helping us find the best sectional for our space and offering delivery options to ensure it would make it through our doorway. Thanks!
Picking out furniture is never an easy task. I was nervous and scared and did not know where to turn. Then behold! An angel appeared and her name was Lina. She was patient and calm and helped me to make all of my decisions in good taste and in style. Thank you Lina! If anyone needs furniture, just go to Ashley Furniture and ask for Lina. In case you need the spelling it is L-I-N-A.
Had a great experience at this store. Jen was very polite and we were greeted with a warm smile. Alex was very instrumentental in helping us find a couch that would fit in our limited footprint and provided a very personal touch. Would highly recommend buying your new couch here.
Excellent customer service. Not pushy. Offered great insight to make the shopping experience efficient. Went as far as carrying a chair around to help match furniture.
Awesome! Customer service TK your outstanding 🙏🏽🙏🏽🙏🏽
We had the best experience at Ashley’s store. TK walked around the store with us, listened very carefully to fully understand what we were looking for. We left knowing exactly what to expect on our amazing order. Quality is excellent and prices are budget friendly. Will definitely come back and recommend them to our friends.
When I walked into Ashley I had done my research and had no intention of making a purchase that day. I had researched 3 other competetive stores and planned on making my rounds in person before making my purchase. Then I met Henry. He was able to understand exactly what I wanted and eased my fear of stepping out of my comfort zone...which i really wanted to do. He understood design, warm vs cool colors...and put me at ease with my ideas. I didn't want a couch or loveseat...I wanted 2 large chairs with ottomans...and I was determined on finding the right size and color. He understood my needs and concerns. It took about 45 minutes and suddenly I was totally confident. He didn't 'talk me into' anything by any means. I didn't feel pressured or obligated...he really just listened to what I wanted and guided me. He understood my vision and got me there. Needless to say, I didn't feel a need to go anywhere else. I left with a delivery date for my new chairs, ottomans, and confidence in my purchase. I felt like I'd known him for years. What a great experience. Henry is a genuine person and knowledgeable in design. Ashley has a real gem in Henry. Thank you so much!
Never had such a good experience shopping for a couch in my life. I normally get nervous and frustrated when someone comes and helps (I prefer to shop by myself) but Shayan the store manager was an absolute delight. He didn't feel pushy or aggressive at all like most salespeople do and I genuinely left feeling like I made a friend. Would absolutely go back for my next furniture purchase. 10/5 stars.
Jayla came up to my mom and I right away and was very nice and helpful with what purchase would be best for me along with Steven helping as well. Loved Jayla she’s a queen
Henry was the most knowledgeable and talented salesperson I've ever come across! They listened, saw our vision, and took the time to show us every piece available that would fit in multiple spaces in our home! I wound recommend anyone looking to returning reach out to Henryl!! Best if the best if you want your home to look it's best!
Horrible customer service. We just purchased a dining set and 2 accent chairs like about 2 weeks ago. Everything got delivered on March 1st. One of the delivery person was TRYING to carry the dining table top himself and of course it was too heavy for him. He couldn’t handle it and had to put it down hard before even got to the house. They didn’t have any type of tools to help them carry heavy furniture and I don’t understand why they couldn’t carry together because there was 2 of them. When they were trying to assemble the dining table, table was upside down and they were putting the legs up. They were walking on the table and leaning over the table. At the end of course table was damaged and 3 out of 8 chairs was damaged and we wanted to send those back. Delivery person accepted to take 3 chairs back but kept saying we’re going to get contacted about damaged table and he doesn’t want to take that. When delivery people still in our youse, we called the customer service to confirm which items are going to get redelivered abd she said only 3 chairs. We said table also damaged so that needs to get redelivered. She stated that delivery person said that table was good. We explained her the situation and she had to talk to delivery person next to us and tell him that he HAD to take the table back as well. After that he was trying to un assemble the legs and while doing that he scratched our tiles. It was so hard he had to take the table back with 1 of the legs still assembled. We talked to couple customer service people on the phone to confirm the items re-delivering because every person was giving us different information. At the end we confirmed and they said we can get the re-delivery earliest on March 7th and we said friday March 8th is better so we set everything up for March 8th. We just got a call stating only 1 chair getting delivered on March 5th so we were confused and call them back. They said that because of the delivery person’s error they have to do some stuff on their end and they don’t know when the table is going to get delivered. So no they are saying 1 chair is getting delivered on March 5th we don’t know when other 2 chair or the table getting delivered even though we were given date. We talked to the customer care people, store people, managers, everyone we can talk to and all they say is they say is there is nothing they can do. We have to wait and hope for the best about delivery date. I’ve never seen customer service like this. We accepted the re-delivery instead of refusing everything because they tolda us everything would be here in a week. Now we are mad and want to return everything. And they are telling us we can keep 5 chairs we accepted and cancel the re-delivery items (3 chairs and the dining table). I guess that makes sense to 3 years old. I don’t know how this people still in business. Horrible customer service. You got away with this saying this is the policy. But there is no policy for giving us the delivery date and then changing things up. Never going back there. So sad we didn’t even want much other than them keeping their word. But I guess that is too much for them. Hopefully Ashley employees who helped (not really) us, would go through the same experience We went through. That is all i am going to say. Disappointing
We received a delivery of a dining set and two accent chairs. Three dining chairs and the table top came damaged. When we showed it to the delivery driver and stated that we didn’t want those pieces, he kept refusing. He kept stating he would get trouble and went as far as lying to the representive on the phone. This was all because he didn’t want to unassemble the table. Ultimately, He finally took the damaged pieces after constant back and forth. Him lying has lead to a form having to be filled out to correct the order since he had said the table delivered. This has created delays and now we have no clue when we will get the remaining pieces. After all these inconveniences, the store has been extremely rude and taken no accountability. Worse than everything is that our tiles were damaged while they were unassembling the table and we can’t return what they already delivered. NEVER GOING BACK!
Whenever I go to look for an item or purchase an item I only go to Lou P. He’s awesome!! He helps you find what you’re looking for and try to help you save. If you happens to go to Ashley Furniture in Fairfield, NJ always ask for Lou P he’s the man!! Thanks Lou.
Horrible experience they wouldn't honor a price they said they would ,Steve the Area manager, Shayan the store manager are the most unprofessional managers I've ever dealt with straight liars.Ashley should be ashamed to have employees like these representing the Company. If i can give negative stars i would .I went over to Raymor and Flanigan next door they matched my price straightforward gave me a wonderful experience.
matthew and syrian were very accommodating and helpful. he helped us find a new bed and was wonderful thank u guys so much
Great service at the store today, our associate Lina was very helpful and patient.
Alex is the person to see here! Huge help so kind and informative. Not pushy at all. Polite , professional, and knowledgeable. Can’t recommend enough thank you Alex!
Salesperson was great, very helpful knowledgable and truly customer oriented!!!
Seamless experience working with TK - very knowledgeable about the couches and was not pushy in his approach. Explained all the details of the couches we liked. Would highly recommend him and the store for couches.
We went into Ashley to look for a bedroom set and had a fantastic experience with Jayla and Alex. Jayla was very welcoming and eager to help us find creative solutions to our needs. Alex was knowledgeable and found us the perfect pieces to complement our bed choice!
Salesman Justin was so patient and helpful, he made buying my new couch easy & stress-free
My husband and I came into this store initially just browsing for a couch for our new home. Henry welcomed us in, was very patient and attentive to us. Let us think things over for an extensive amount of time. We NEVER felt rushed or uncomfortable and ended up with an incredible couch. Highly recommend this Ashely store !
Henry was extremely friendly and knowledgeable would highly recommend him to friends and family many thanks to him again
Justin was easy to work with and was never pushy! Explained everything clearly and answered all our questions.
Had a great experience Lina was very helpful
Great experience with TK thank you for the quality service!
Loved both Matt B and Alex. They went beyond just helpful. I will be back.
Great sales people to deal with and love the items that I have purchased over the years. Few years ago bought a dinning set along with the carpet that was underneath it. Month ago purchased a new bedroom set, and of course today purchased a new mattress.
Great experience and pricing. Our sales rep Ryan was a tremendous help on picking everything out. Would highly recommend
Ryan T. was PHENOMENAL to work with! Helped us make design decisions, worked within our budget, and was always motivated to help us find the exact pieces we were looking for. Thanks for all your help !! 1000/10 recommend!
Very easy to deal with the salesman
Amazing sales rep., Ryan. Best experience ever!
A pleasure to work with Alex. Great attention, and very nice demeanor. We are very excited about our New dining room table
Never ever buy furniture or protection plan from them, horrible customer service. We bought furniture and protection plan from them and know when we actually had to use the protection for our furniture Ashley and the 3rd party(warranty company) is pin pointing and saying that they canceled the protection plan.
Henry was very helpful and patient while we purchased a bed, mattress, couch, and chair.
Had a very bad experience with customer service in person and on the phone. They don’t get back to you like promised, very rude and irresponsible. Just buy online easier anyways.
Prompt and caring service. Ty
Why Lina from show room never call back after we perches.Whe we call to show room ,she is never there..You guys need upgrade you customer serves and respond to customer . I'm google expert ,1 star every week ,from now
Great service and good deal. Definitely recommend
Good prices 👍
Henry Doell is excellent salesman! So friendly and accommodating! Best experience at Ashley!
Justin was such a great help and so accommodating with our sale. He went through all the couches to ensure we could get the same style we already had. He was so helpful and drew out what it would like in our space. Definitely recommend his help to anyone!
It is amazing place and great service Lana and Stefany were so helpful
We can’t say enough great things about Ashley Furniture! Jayla, Shaylan, and Matthew were all such a great help and extremely patient with us throughout the process of our purchases! We’ll absolutely be coming back for more pieces in the future :-)
Excellent with experience with TK and Shayan. Shayan greeted us immediately when we walked in and wasn’t pressuring us at all. We have a small space so it was important to consider sizing. TK walked us through all sizing components and measurements! He was awesome & very very friendly & a realist! We couldn’t be happier with our dream couch. Thank you!
Henry wowed our family with his warm and bubbly personality. He was very knowledgeable on what he was selling and helped our family pick out the best furniture for our lifestyle. Henry was very professional yet lighthearted and relaxed which made holding conversations with him easy and natural. I would give the overall experience a 10/10 and cannot wait to do it again another time.
Ryan was amazing! He knew exactly what we were looking for and gave us great options that all tied together perfectly! The man deserves a raise!
Steve at Ashley was the best in helping us pick out an our dinning chairs. He took his time to show us different options. Thank you Steve!
Ashley is my go to store. I always buy my furniture from there because it’s great quality furniture, not only that but when I need accessories they are extremely helpful. Thank you again for all your help.
We worked with Justin, his customer service was almost as impeccable as his beard. Profesional staff that worked us through their deals, financing and finding the right furniture for our home. -Josh, Ally & J.J.
Very Disappointing. do not by warranty on your purchase
No pressure and very helpful salesman, Matt!
Came here to buy a new couch and Alex was absolutely amazing, very nice and extremely patient as I was very indecisive lol would definitely recommend and will be go back to furnish my new house
Alex was very helpful and patient through our process of finding furniture. He know what we wanted and was able to help make us happy.
Great easy experience. I bought exactly what I wanted. Matthew was the best!
STORE GIVES YOU THE RUN AROUND WHEN PUTTING IN A CLAIM FOR WARRANTY. I HAVE NOT HAD SUCCESS ON MY CALL BACK FOR MY CLAIM ON MY SOFA AND LOVE SEAT SET PURCHASED ON AUGUST 2022!!!!
This is my 3rd big purchase from Ashley!!! I would not have bee think about going anywhere else. Alex made this purchase like a dream. I also would like to thank Trevor who breaks down the differences between financing, as well as short term purchasing. Please go see them you will not be disappointed!!!
We worked with Alex and Trevor who delivered world class service . They listened, customized our order and were able to meet our delivery needs. I would Highly recommended working with them.
Henry and Justin were wonderful salesmen. They took their time, were thorough in explaining furniture and warranties and a pleasure to work with. I highly recommend both of them.
Lina is good . She explained everything , very welcoming and very helpful. Than you Lina
Organized and clean. Alex helped us a lot! He was very patient and kind!!! Be sure to ask for him when you come
We wanted a new couch so we checked out Ashley. It was the first store we checked out and after about an hour we were walking away with a couch. The whole experience was pretty good. The store was pretty easy to get to and there was tons of parking. It seems like the salesmen must work only on commission because they were hungry. I guess ideally I usually prefer to just walk around and browse by myself, but by the end of the experience I was happy that Justin was there to guide us through the store. He knew so many dimensions off the top of his head, it was crazy. They also offer drinks like water and coffee which is a nice touch even though we didn't take them up on it. We narrowed it down to a few different couches and then Justin gave us time to ourselves so we could sit and talk everything through privately. Eventually he came back and answered any final questions and we made the deal happen. It is worth noting that the prices online were better than all of the posted prices in the store, but when we mentioned it they were able to match the online price and Justin explained that the posted price is the price if you do financing, but the price was lower if you pay in full. It sounds like there might have even been more room to negotiate further, but we didn't push too hard or anything. If you order online, they offer a 5% discount for health care workers, but they don't offer that in the store. The price online are a little more expensive for delivery and it takes 4 to 6 weeks, but our couch that we got in the store could have been delivered as soon as a week which was nice. They push pretty hard for the protection plan in the store so maybe the commission is higher on that or something, but we declined it. You can expect the protection plan to cost about 10% of the total cost of the furniture and shipping is between $100 and $200 for the average stuff. Of course that stuff could always change in the future, but if you're reading this review, I guess you're looking for extra information before you go in so I told you everything I could. Ashley has a great selection and a pretty comfortable environment so give it a whirl.
Our sales associate was knowledgeable and very helpful in finding the exact piece of furniture we needed to purchase
I was every pleased service was excellent Thank you Justin Hamacher for everything
Ryan was the best! He took his time with me. Never rushed me at all. He even made some suggestions to help make the right decisions for my home. Thank you Ryan! You’re the best!
Ian was very very helpful a wonderful, wonderful person. He was very very very good at what he was doing so I really liked his personality and he was a very nice man very very nice man very nice young man.
Henry,Shayna and Autumn were outstanding and the standard of service should be met by all of the Ashley Associates.
Alex is AWESOME! He greeted us warmly as we entered the store and asked what we were looking for and made suggestions. We never felt pressured and Alex helped us find a great sectional.
My boyfriend and I had such a positive experience at Ashley furniture. We worked with Justin and he was very friendly, helpful, and patient. We will definitely be back for future furniture purchases!
We had a great experience and are so excited about our new couch purchase. Henry was the best. Even when I wanted to quickly check out the other furniture stores, he was confident we’d be back, and he was right. 20 minutes later we were back for our new couch! We later found out we were his first customers, but we would have never known! He was knowledgeable and helpful! Even though he was reluctant to lend me his tape measure, (haha) everything was great!! Thanks Henry! Kraig & Kyle
We worked with Justin who was extremely knowledgeable and helpful. We have twins who made things somewhat difficult but he was caring to their needs and never got flustered or upset. My wife and I were looking for twin beds but wound up purchasing twin beds and our own new bedroom set. I would highly recommend Justin to anyone and will be coming back in the future.
Alex was very welcoming, friendly, and super understanding of my budget and what I wanted. He was able to help me get a beautiful sectional for a wonderful price and spent a lot of time to ensure that I had a great experience at Ashley Furniture. Thank you, Alex!! :)
As soon as I walked in a gentleman who goes by “ TK “ introduced himself to me. He let me walk around without breathing down my neck, which is much appreciated. When I was ready to purchase I called him over and he went above and beyond to help me. Great guy and a great experience shopping at Ashley.
I am very pleased with the service and great help that I received from Justin Hamacher! Thank you so much for your patience and time you gave me!
Justin Hamacher provided excellent service! We had expectations to visit approximately 5 stores however it wasn’t necessary! We found exactly what we were looking for & more. Justin provided a thorough amount of information regarding our purchase & answered all of our questions leaving us 100% satisfied and confident that we made the right decision to purchase here. His friendliness and attentiveness was very much appreciated. Will be returning and asking for him personally.
Wonderful buying experience
Wife and I decided to possibly look at purchasing a set of couches. We were met by a young man with a great smiling face, Trevor Mackey. After looking at several couches we made our selection and bought a beautiful set of couches. Trevor was quick the salesman but more than that we felt like family. We were treated like valued customers. Thank you Trevor for making this experience a memorable one.
Justin was very helpful. He showed me exactly what I was looking for. He helped me find my dining room table and made sure I got it in time for Christmas.
Excellent customer service. Really helped us pick out the furniture that we love! Matthew helped us put together a set that was beautiful, comfortable and in our budget. Would definitely recommend
I had such a wonderful experience with both Justin and Kim! Justin was so very patient, kind, and extremely professional. He has an exemplary work ethic and excels at what he does! Kim was so sweet and personable. They both went above and beyond, which is refreshing to see in the retail industry. I am so very happy with my purchase and more so with the customer service. Thank you both again so very much! 😊
Steven Corea was very knowledgeable and in touch with our needs. He was extremely helpful and made us comfortable with our choices.
(Translated by Google) Excellent salesman: STEVEN (Original) Exellente salesman: STEVEN
Great experience
Well, this review is going to be strange because it started out wonderful and the timeframe of delivery was acceptable until I realized the salesman in the store ordered me the wrong chairs when they were delivered. I went to the store physically the day after and that’s three days ago and I still haven’t heard whay the plan is on doing about the exchange of them. The salesman said he was going to call corporate the next day and get back to me immediately and like I said it’s been a couple days he has not called me back
As soon as I walked in Justin was there to help. He wasn't hovering or overbearing. He was very personable and helpful. It was as if we became fast friends. Nit to mention his DASHING BEARD! Any additional purchases I will definitely come back to him.
This was the best easy and nice experience buying furnitures, Justin was excellent, he found everything for me, we was outstanding!! he listened carefully and gave me more than I was expecting. I love all things I got today! I will definitely recommend this place and Justin as the sales representative to my friends!!
PK and Justin were amazing and so helpful. So excited for my new furniture to arrive!
Ramon was patient and worked to get us the sectional that fit our space. We wasted hours at other stores and will defiantly come to Ashley first next time!
Steven Estrada is the best! Very professional, patient, and helpful. Made our purchase painless.
Great customer service! Knowledgeable and friendly..
Steven & Alex were awesome & such great help with choosing our new sectional couch!
Justin was very friendly, professional and answered all of our questions. He made very useful recommendations and we will be returning to get our bed! Thank you Justin for your help!
Justin was very friendly and knowledgeable. He answered all our questions and we felt no pressure to buy He helped us to find the perfect couch for our family.
Kim Mink was wonderful and very helpful. She assisted us with furnishing our entire house. I would recommend her to my family and friends.
My husband and I just bought our bedroom set, mattress, and couch at Ashley. Both Matt and Felicia were incredibly kind and patient with us. Matt helped us find the perfect mattress and spent over an hour with us to match us to the mattress that was best for us. He was very knowledgeable and took the time to explain everything thoroughly so we knew we were making the right choice. I never once felt rushed or pressured into making a purchase I would regret. He allowed us to take our time and ask as many questions as we needed. Thank you for your time and expertise!
Justin, our salesman showed extreme professionalism while making my husband and I feel like we were family. He gave us upfront pricing and would not relent until we were very satisfied customers.
Lana and Justin very helpful and extremely professional and polite. They explained all about the insurance protection plan. It was great to seal the deal with them.
Alex was amazing!! He was so helpful and so much fun to talk to! THANK YOU ALEX ❤️
Ask for TK…. Very knowledgeable and professional!
Furniture store and staff were excellent. We purchased a new completely wooden dresser and it was set up for delivery with a financing option right on the spot. Simple service with a smile is their top selling point. None of the Sales folks were pushy and it took us a while to pick out our dresser, but they were patient and waited for us to test them all before choosing the one we wanted. Would go back again!
Bait and switched me on the frame. My understanding was I was getting a discount, not a cheaper item. Mattress is good though, and I guess I could return the frame if I wanted to pay the difference. Kind of a pain though.
Matt is the reason we stayed and purchased the mattress and bed.. TK also gave us some good insight. It's good to see the client service team working together. Will return for other things we need.
Excellent service Justin took good care of me very happy with purchase.
Incredible! Kim Mink helped us out making the process so super quick and easy!! Very happy!!
Staff very welcoming! Was connected with Justin who was extremely helpful, patient and very professional. I was undecided at first about a storage bed vs box spring. He gave me the time to think about it and provided me with his cell number for any questions I had. Once my decision was made I contacted him via text to see when he would be available in store to place my order. Of course when I arrived I saw another bedroom set so took longer than expected but his patience was amazing. His help, patience and Transaction all went well and very professional.
Kim Mink was professional, speedy, and thorough. Kim followed up immediately regarding our delivery date. She was a complete pleasure.
Trevor is the best!!!!! I explained what I needed & my budget. Not only did Trevor listen, but he heard every word I said. I couldn't be happier with my purchases. Thank you Trevor & All the best to you & your new family... 10 Stars 🌟
I decided to go in just to look, but ended coming out with great purchase Felicia welcomed me and my family as soon as we walked in making our experience very comforting with no complications, and justin was a pleasure to chat with as he helped us understand and purchase our couch we were able to converse with them both with no problems, they were able to answer our every question and made us feel comfortable until we left
Ask for Alex he was fantastic to work with and we truly enjoyed the whole experience
I had the pleasure of deal with Lina. She was fantastic and the only person that I'll deal with. Thank you
Everyone was friendly and eager to help me find a new set of living furniture.
We recently lost all of our furniture due to a house fire, so when it was time to shop for our new home we knew Ashley’s was the place to go. Me and my husband walked in the door and were immediately greeted by Justin. Justin was extremely profesional and so down to earth it felt like we were talking and joking with family. He really listened to what we wanted and made sure we loved the pieces we chose. We left Ashley’s purchasing a living room set and 3 full bedroom sets. Justin really made this experience so easy and for that I thank you!
Estrada was amazing and calm and showed a lot of sofas and we are happy with his customer service
Alex our sales representative was very professional and knowledgeable. He listened clearly and provided solutions to our problems. We continue to return to Ashley for customer service just like that. Thank you Alex
TK was great with assisting my mom with finding a mattress, and he went above and beyond.
My daughter and I had a great shopping experience thanks to Justin Hamacher. He was knowledgeable, helpful, and patient while my daughter tried just about every mattress in the store. Thanks!
Alex was super helpful and patient, a pleasure to work with!
We had a great experience at the Ashley store in Fairfield, NJ.
TK was absolutely amazing! He helped me tremendously and helped get the best price. I truly appreciated all his time and effort on me finding the best bedroom furniture set and the delivery date I wanted !!! Thank you again :)
I had an amazing experience with this Ashley’s! Alex was top-notch, and the product exceeded my expectations. I highly recommend Alex to anyone looking for excellent service
Came to ashley’s furniture looking to furnish our entire apartment. Alex was absolutely wonderful from his introduction to us to finalizing our sale. He was incredibly informative and extremely helpful in our decision making! It felt like we were shopping with a friend and not just a salesman. Thank you to Justin as well for his help choosing a mattress and making the process super easy!! Will definitely recommend anyone to shop here at ashley’s in fairfield,nj
Justin is amazing, super friendly and extremely helpful. Never once was aggressive in trying to get that sale like some people are. He gave plenty of space for us to look around. He made the ordering process so smooth and at the end I feel like I have a new friend.
Justin is the best !! Great communication and a real down to earth person, will return in the future just to deal with him!!
All I can say is Wow!!! Justin was amazing!! No pressure, Super knowledgeable, Super Friendly. I have found my new go to furniture store and sales associate! Thank you Justin!!
Justin and Alex were extremely helpful from start to finish!!! Great team work! I would recommend dealing with them to friends & family. I’m super excited about my purchase and left feeling happy and stress free. Thank you for such a great experience 😊
They help us to find beds, diner tables,and couches .They understand you what type of bed do you want and what type of any furniture whatever you want, they will understand you .They can help you if you are struggling to find anything it Ashley. They can gave you a discount, So go to Ashely
Alex and Justin were fantastic to work with. We showed Alex something that we wanted and he found us a similar couch immediately!
Alex and Justin were very helpful and made our experience very quick and very easy. We appreciate their help!
Do NOT purchase any warranty for their products because they will not honor it. We have had our couch 3 years and our dogs accidently peed all over our couch and we were assured by our salesperson that pet urine is covered as stated in the warranty terms and conditions. Guess what? Did you know that they don't cover "odor"? So apparently pet urine can't smell or they won't cover it. I spent hours on the phone and online to put a claim through with zero help with them just talking in circles with no resolutions. Completely disappointed and disgusted at this company that does NOT support families with pets, because if we knew this was not covered we would of never purchased this type of couch because you can't even take the covers off to clean it and it saturated into the frame so it is basically destroyed.
T K was a very helpful, didn't push us. Excellent experience!
Ryan at Ashley was the best in helping me pick out a sectional for my new apartment!!! Great selection and friends and family deal :) UPDATE: delivery was completely botched. My building has requirements for after 9am delivery which was communicated a month in advance. They tried to deliver the couch at 6am and charge me for a $99 reschedule fee when it was not my mistake.
Kim was awesome!! She helped us find the perfect couch for our finished basement and answered all of our questions!! Highly recommend!
Awesome selection of quality furniture.
Saleman was annoying following us and then wasn't that helpful!
Had a great experience here. Request Trevor & Ana when you go. They were incredibly helpful!!
Great customer service from Kim! We’re very excited for our new sectional.
Autumn and Kim took great care of us and make our experience excellent!
I absolutely love this store and the people who work here. Very genuine and polite. I recommended my sister to purchase her couch here and Kim helped us! She was so kind and patient. Thank you so much Kim!
Amazing experience at the store. My mom and I walked in and Lina was the best associate to help with the purchase of our new couches for our home. She was kind, helpful and explained everything in detail. Highly recommend her, she’s the best!
Alex, our salesman, very helpful, knowledgeable and nice. Felt comfortable in the store, it was a pleasure buying new sofa and love seat from Alex and Ashley Store.
Ryan helped my husband and I purchase furniture for our living room/game room. He went above and beyond! Ryan moved pieces of furniture around the store to help us visualize the room. He also looked up our exact drapes color on his phone to help us make a decision. We usually shop at Ashley, and then purchase from Buyers Edge, but Ryan was so awesome, we decided to give him our business. We will be back, looking for Ryan, when we are ready to furnish the rest of our home. Thanks a million, Ryan!
I had the nicest salesman help me find exactly what I needed. The people at this store are INCREDIBLY nice. 5/5. I will definitely be returning here.
Please ask for Matt. He’s so kind, helpful, and sweet. He took his time planning out our living room and made our favorite couches work for our space which was difficult due to having so many doors. I highly recommend going to this Ashley!
Justin knows his stuff. Low pressure and informative. Just what we needed.
We visited twice and TK was very helpful in showing us what we were looking for.
One of the easiest shopping experiences I’ve ever had. The couch is perfect and Felicia was so helpful and attentive. Couldn’t have asked for a better experience.
Matthew did an amazing job selling us our bed set! We are so excited! Thank you again Matthew!
Great customer service. Thanks Felicia!! Superb experience!
We were left alone and able to browse with zero pressure. Once we found what we were looking for, Lou was very helpful and informative. A great shopping experience.
Alex was extremely helpful, attentive and patient with all our needs. It was a pleasure working with him. The process was quick and efficient
From top to bottom Alex was nothing but amazing. Knew his product, understood what I needed and pointed me to the right furniture.
Had a great experience with Justin and Steven. Very happy with the couches we chose and the deal we got on them!
We had the best experience at Ashley furniture!!! Justin was so helpful, knowledgeable, and understanding of what we were looking for. We’ve been to many stores and are so excited that we finally purchased the perfect couch for us! Thanks Justin!
Lou was extremely helpful in selecting the right furniture for our needs, will be back if we need more furniture
Awesome experience. The sales associate TK was so helpful knowledgeable and I was able to get the set that is perfect for our home. Our family is very pleased with the service.
We are very happy with the service provided by Justin. He was extremely helpful throughout the process of buying a new couch for our home. He made our vision come to life. What we thought was going to be a painful process was easy and stress-free. We will be back for our next big purchase with Justin in no time!
Very nice people they helped me we more than I wanted
We had a wonderful time at this Ashley location, Lina bent over backwards to help us find what we needed. We must’ve taken her through the entire store 4 times! She remained upbeat and patient, a real professional!
Amazing customer service everyone was helpful and accommodating especially Lina. She went above and beyond the call of duty. She really knows her inventory and listens to what you want. Attention to details are superb A1.
Justin was one of the best salesmen I dealt with in a long time. He was very helpful and courteous. We made a purchase and will definitely be back to work with him.
Justin and Lina were very professional and answered every questions my wife and I had. They took their time to make our vision on how we wanted our furniture in our home. They were very courteous, friendly and knowledgeable on the products. Will recommend them to my friends and family.
Justin and Lina were absolutely fantastic!! They were both so friendly, helpful and really went the extra mile to make sure our vision for our home came true. We will definitely be buying from Ashley again because of them!
Please visit Ashley in Fairfield and ask for Justin! He was so cool, understanding and patient. He took out time to listen to my vision without pressuring me, which I appreciated the most! He absolutely Rocks!!!
I'm going to start on a good note the show room floor is clean and very well organized. I was going to buy a couch and a kitchen table set. BUT I'm not going to name, names the sells person that was helping me asked if I know how to speak Spanish I told him *little bit" (in Spanish) he started insulting me in front of my face in Spanish I understand what he was saying. They also claim to be a manager, I end up walking out and taking my business else where. I'm happy I did that because no one should ever be treated like that.
TK was professional he’s awesome, thank you!
Our sales person Matthew was so helpful and I love my new couch!
Nick helped my boyfriend and I pick out a couch for our new apartment. He was very patient with us, as we spent several hours in the store deciding on the couch that would best fit our home. We found the perfect one thanks to Nick’s help!
From the minute I walked through the door, my salesman Alex Rosado was welcoming and extremely accommodating to my needs. I had such an amazing experience at the Fairfield NJ location thanks to my best friends and now new friend Alex. I couldn’t have asked for more. I am excited about my New furniture. I am hoping my delivery and purchase reflects the same. Thank you!
Very satisfied
TK was very helpful and personable from the moment that we walked in. He answered our questions and was super patient when we were indecisive and deciding between different options. He made the purchasing of the bed, bed box and mattress quick and easy. Definitely would recommend.
The sales people left us alone to browse and there was no pressure...
My experience in the store was quite good, my salesperson Steven Estrada was very kind, he solved all my doubts, I was very happy with the purchases. Thank you Ashley store.
Our sales guy Steven Estrada was so helpful with my family. He was very knowledgeable and helped answer every question we had. I would definitely recommend him to any furniture-seeking friends.
Steven Estrada helped me and my partner today, we furnished 2 of our rooms, will definitely go back and ask for him again.
Autumn is the best! So patient, knows style, and has a great personality! I was in and out of Ashley several times trying to find my dream couch. She understood exactly what I was looking for. Thank you Autumn for alllll of your patience!!!
It was a pleasure to work with Steven Estrada, it made the whole process of buying a new living room set so pleasant.
Alex my sales rep was so nice! He was patient and gave me his full attention which was appreciated. I felt like I was appreciated as a customer. He is an asset to Ashley Furniture and has the personality for the job!
Luis and Justin were great throughout the entire couch shopping and purchase.
Trevor & Kim were exceptional. They were attentive and super understanding of our littles running around while helping us find the best furniture that was within our price point and design vision. Highly recommend this location. Very pleasant buying experience!
Great showroom experience and then downhill from there, rapidly. Their tactics post sale are most kindly described as entrapment. If ANY single piece of a delivery has issues, refuse it all. Every single item. It's the only way to cover yourself. First delivery, everything boxed except side rails of bed which prevents everything from being put together. The side rails were wrapped in plastic unlike all other pieces and were blatantly used, missing chunks, bent screws, etc. Not an honest mistake. This was a deliberate attempt to deliver used merchandise. Second delivery, boxed rails, it all goes together and the adjustable platform wobbles around on the unsecured slats like this is a rickety old bridge. But... You can't return the platform because you accepted delivery last time instead of refusing everything because we deliberately sent you a single component of used merchandise. Now if this was all on the same day, we'd take the platform back no questions asked. 5k+ on a bed, platform, and mattress and their solution is that I start modifying the bed with Velcro tape and anti skid pads, I kid you not. Because securing the additional slats would crack the bed frame. This is the top quality product you're paying for folks. Buyer beware. Go to IKEA and at least you get what you pay for at way... Way... Waaaay less cost. Oh, and all the slats are secured on an IKEA bed!
Horrible. Won't replace it. Had to report them to better business bureau. Then, they gave me a new one.
1 Nightstand- got a new one 2 Nightstand – had stain for tissue box. I just kept it. 3 Draw Dresser- Replaced 3 times. Holes, pealing and scratched. Drawers not closing. Had to report them to better business bureau to get a new one. Had to record a video of me sticking finger nails in cracks because they didn't believe me. 4 Chest- had problems with one draw and my husband fix it. Got 2 new ones that did not fit. Wrong gliders. Only fit on the original drawer I went to the store. The lady in the store took my information and I sent her pictures of the damage. She said she will show her manager when she's in. The next day I went back to Fairfield and found out she was the manager!!! Ordered bedroom set in July 2022 but furniture got delivered in October 2022. Had all the correct and new pieces by the end of July 2023. Which took exactly one year. -Ordered from Ashley furniture in Fairfield NJ horrible service and rude people. Overall, -They did not believe me about the dresser I had to keep recording videos. - Bad communication skills. Said were coming and were not. -Said I closed and opened cases which I did not. -Said called and left messages and they did not. They emailed me instead. -Pieces keep getting delayed for months. - One time the workers delivered a damaged piece they were supposed to take damaged pieces back and did not. -Scheduled appointments and cancelled 2 days before and said I never made one.. I ordered a sofa from Raymor and Flanigun and there was a little scratch on it. I just emailed them and sent two pictures and didn’t even talk to them on the phone. Ashley is a big project when you do this. Order from Raymor or a different place. Just not Ashley.
Ryan went above and beyond, very knowledgeable and highly professional. Justin was also amazingly helpful and courteous. Recommend this store 10 times over the nearby competitors! The other guys are severely lacking (we tried them all) but Ashley was far and away the best!
Justin was excellent! He was knowledgeable, kind and thorough throughout the processes of furnishing our new home. We're so glad to have him help us!
Steven Estrada was a very helpful tonight at the store i bought coffee table and sectional sofa great job thank you
Bedframe- Perfect1 Nightstand- got a new one. Had cracks 2 Second Nightstand - had stain for tissue box. I just kept it.3 Five drawer dresser- replaced it 3 times. Had a big hole in the back and refused to give me a new one. I reported them to Better Business Beau and they gave me a new one. New one had cracks and material peeling in drawers. They didn't believe me with the cracks. I had to record myself sticking my finger in the cracks. Then they gave me a new one.4 Dresser draw in chest- Replaced 3 times. Drawer not closing. Wrong gliders. Got 2 new drawers. Gliders only fit on the original drawer. The guy told me to keep it and nothings perfect . I couldn't open the drawer.My husband fit it himself. He knew more than the guy. Btw the guy ask me for a measuring tape. He should carry that with him. That's pathetic!Went to the store and the lady took my information and I sent her the pictures. She said she will show her manager when she comes in. The next day I went back to the store and found out she was actually the manager!!!!!Ordered bedroom set in July 2022 but furniture got delivered in October 2022.Had all the correct and new pieces by the end of July 2023. Which took exactly one year.-Ordered from Ashley furniture in Fairfield NJ horrible service and rude people. Overall,-They did not believe me about the dresser. I had to keep recording videos.- Bad communication skills. Said were coming and didn't.- Said I closed and opened cases which I did not.- Said called and left messages, and they did not. They emailed me instead. - Pieces keep getting delayed for months.One time, the workers delivered a damaged piece, and they were supposed to take the damaged piece back and did not.-Scheduled appointments and canceled 2 days before and said I never made one..I ordered a sofa from Raymor and Flanigun, and there was a little scratch on it. I just emailed them and sent two pictures and didn't even talk to them on the phone. Ashley is a big project when you do this. Order from Raymor or a different place. Just not Ashley.
I worked with Steven Estrada, I took a long time, he was very patient and nice to work with. Definitely would go back and recommend him to all my family and friends :) :)
Really good customer service, Steven gave us his time and patience in order for us to select our furniture Thanks Steven Laura and Julio Bonilla
Excellent customer service. Trevor helped me with my selection and purchase. He asked just the right questions to be sure I saw a variety of selections of my interest.
Bought my couch here, my first large furniture investment. Nick was very helpful, showing us multiple couches that fit our criteria and arranging the delivery. A very easy and hassle-free process.
We always buy our furniture from this Ashley’s. They have quality products at affordable pricing. We have had a couple of bedroom sets from here, couch and dining set. We just bought a new sectional for the man cave. Every time we buy from Matt. We literally wait for him or ask when he’s working. He’s such a pleasure and we recommend him always !! Thank you Matt!!
Beautiful furniture! Selection was endless, quality was over expections! Love Ryan who is knowledgeable, professional and truly mindful of needs & budget. Highly recommend!
Alex gave us tons of space to walk around and look. He was right there when we had a question. Steven also was able to talk us through all our options to make sure we got our dream bed, on top of all our stresses of a new mortgage. They were great!
I had the pleasure of working with Kim, she very attentive to what I was envisioning for my home and led me to the perfect sectional! Elijah was so lovely and patient as well! Steven was a pleasure! I absolutely loved my experience at Ashley’s and it wouldn’t have been without them. I hope God blesses you all in every aspect and you continue to share such positivity in this world 🤍 thank you a million times!
TK was very helpful! We were in an out in an hour and he didn’t try to oversell us or anything. Was personable and had a great experience overall.
Nick was an amazing salesperson and helped make the process extremely smooth. Thank you Nick
Kim and TH are really nice! This is my second purchase over there.
I can't recommend enough that anyone stay AWAY from this location. From deliberately deceptive sales tactics, to the lack of accountability, this has been a horrible experience. Lou, the salesman, attempted to pressure us into purchasing a product we did not want, lied about the estimated delivery time, and now refuses to contact us. We've been hung up on by Angela and treated unbelievably rudely by Christina. Finally, speaking to a manager Yuriel and hoping to have found a solution, he has now also gone missing and nobody from Ashley will return our calls. We've purchased several products from Ashley's in the past and this situation is beyond reconcilable. Nearly two months later and we've had to change plans, live in discomfort, and still have no idea when our merchandise which we have already paid for will be received. The next step is the BBB but seriously, avoid this place. There are plenty of other retails. Update: the store now refuses to answer our calls, the email customer support stopped responding, as did twitter support. As of this moment we’ve received no information from our salesman Lou, the store supervisor Yuriel, and tonight Annie was the receptionist that hung up on us. We do not know if or when the merchandise we’ve already paid for will be delivered and there has been zero accountability on the part of Ashley’s.
Kim is the best! Went to several stores looking for a new couch and found a great deal. Kim worked with us though the whole process from purchase to delivery and even follow up after the delivery to make sure everything went smooth. If your looking for furniture go here and ask for kim!
Had a great experience with Lina who was straight forward and courteous! Would recommend this store
We came in here over the weekend expecting to leave with hopefully a bedroom set and maybe a couch, we ended up happily leaving with both! Justin went above and beyond to help us find what we loved and in our budget. We look forward to coming back and furnishing the rest of our new apartment :)
From the moment we walked into the store, Justin was so welcoming and friendly with us. Justin showed a great professional attitude and help. We highly recommend shopping at this store!!
Nick and TJ Answered all of my questions with patience Did not feel rushed
Lina is the best!!!! If you want good quality furniture please give her a visit!!!! She is awesome and will always be honest with you. We have over 3 years working with her and she is amazing!! I recommend all my family to her.
Alex was an absolute dream to work with! After having difficulties with my order he was able to fix the problem. He was absolutely the best!
The team Steven Luis and alex were great!
Excellent service by Matt, very helpful and patient. Highly recommend working with him at this store.
Mat was great! We left with more than what we expected and paid less for it :)
Our sales person was not pushy. That makes an easy purchase
When we walked into Ashley Furniture in Fairfield, NJ, yesterday, we were greeted warmly by JUSTIN. After we shared a few laughs, we explained our needs to Justin to furnish our new family room and he was there to help. He showed us several options for sectionals before we found the reclining sectional we would eventually purchase. Justin “did the math” (CONFESSION - I’m terrible with measurements!) with all the calculations to help ensure that the pieces would fit along with lots of measuring. He was absolutely lovely to work with, knowledgeable of your products, so very pleasant and calm and extremely helpful. Justin even went the extra mile and offered us his cell phone number to stay connected throughout our shopping experience to offer his help in any way he could as we made our decision. We were later introduced to TREVOR, who assisted with the financing piece and ended up wrapping up our deal on Justin’s behalf. Again, we had another lovely experience working with him too. Trevor is wonderful salesman, also knowledgeable of the products and cares about his customers. Truth be told, we actually left Ashley to do a bit more furniture shopping and run some errands before finalizing our choice but agreed that both Justin and Trevor were the people we wanted to work with and give our business to and ended coming back very late that evening and purchased our furniture. We’d been to many, many stores but Justin and Trevor earned our business in their professionalism, care and special handling of our needs. We are so pleased with our recent Ashley experience and will definitely be back. THANK YOU Ashley Furniture of Fairfield, NJ and special thanks to Justin and Trevor, now please deliver our furniture…it’s almost football season! 🏈 Julia & Wayne Jandoli Little Falls, NJ
Great furniture selection. Very friendly and professional stuff. Big thanks for Alex and Justin for their help and patience!
We just purchased our new sectional from Ashley the Fairfield, NJ location. Worked with Ryan and just enjoyed the experience. Ryan knows his stuff and is a good guy! Great delivery service as well. Will be purchasing items from there again!
I had a wonderful experience with Nick and Lina. They were very patient, answered all my questions and concerns. Very knowledgeable, professional and courteous. Excellent customer service! I highly recommend them and Ashley!
Justin Hamacher was patient, efficient and effective. Overall incredible experience. Thank you.
Both Alex and Autumn were excellent in their help in finding the perfect bed set for us! I would highly recommend working with them in the future!
Justin was amazing! He was very knowledgeable about the products and helped us find the perfect power reclining sofa that we were looking for. He was very patient with us and answered all of our questions. We are very happy with our purchase and would definitely recommend Ashley Furniture to anyone looking for quality furniture. Thank you, Justin you’re the man!
Ashley came through for us after several disappointments with another well-known furniture company. We appreciate that Trevor and Jordan allowed us to negotiate a good deal on a living room set. The recommended outside delivery vendor, Eduardo and his team, got our our long-awaited furniture to us rapidly and with excellent care. Win-win situation!
Salesman Ryan did an excellent job taking care of my wife and I. He was extremely knowledgeable and did not rush us into anything. Spent the time answering our questions. A+ job. Thank you.
Thank you Alex and Steven, for a wonderful experience! I purchased a beautiful bedroom set and living room sofa/ rug. Alex and Steven were very professional, kind, and attentive to all of my furniture needs. I highly recommend Ashley’s Furniture Store. They have great prices, beautiful furniture, and excellent customer service. I look forward to purchasing more furniture with Alex and Steven.
Jonathan was extremely helpful. He treated us as soon as we came into the store and allowed us plenty of time to browse around and always stayed far enough in case we had any questions. Offered us water and coffee. We felt extremely confortable so we decided not to shop around and bought from Jonathan. It’s always a hustle to have reps breathing down your throat forcing themselves on you but Jonathan made use feel very much at ease . Thank you Johnatan
I’ve always had a great experience at Ashley Furniture in Fairfield NJ. Eli and Justin are most professional and patient with the clients.
Steven Estrada was so helpful and he answered every question I had. He was not pushy at all. Probably coming back here soon for future purchases. If you come here, make sure you ask for him because he's very knowledgeable!
Eli and Matt were absolutely so helpful and they went above and beyond!
Alex was a pleasure to deal with during our transaction.
Kim- the absolute best salesperson I’ve ever met. She is so genuine and patient. We cannot thank her enough for all her help and patience. We also have to thank Trevor for being patient as well and talking us through our mattress purchase. We wouldn’t go anywhere else to buy our furniture. We’ve been shopping with Kim for a few days now and we came back to finish furnishing our brand new home. We 100% recommend going through Kim and Trevor for all your needs!!!
It was nice working with Justin
Great selection and service, very friendly staff and willing to make last-minute changes to a purchase. Definitely will get more furniture here!
Alex was so nice and so knowledgeable! Answered all of my questions and really made me feel comfortable with my purchase! Very satisfied!
Nick was great. He help by answering all of our questions. He made the process of buy a new living room and bedroom set smooth and easy. Helped us every step of the way even with the delivery. Thank you Nick
Alex and Manager Justin made it happen for me today. I was going to walk away and think about it. However, they were patient, kind, considerate and generous. Thank you both! I will be back soon!
Justin was so helpful. He helped me select the perfect bedroom set for my daughter.
Great experience- they showed us everything we needed to see around the store and answered all of our questions. Alex and Steve are great :) At the end we found the furnitures we liked.
Alex and Jordan were great in ensuring quality service and answered my questions
We went in looking to buy a mattress. Shawn and Kim were both extremely helpful. They were both very pleasant to work with and answered all our questions. We left happy.
Shawn and Kim were fabulous and helped us with purchasing a new mattress and adjustable base. They were incredibly friendly and knowledgeable and we will definitely be back
Great experiences Lina thank you for you help !
Kim and Alex were extremely friendly and accommodating….and very knowledgeable …. Very pleasurable experience!
My family and I were greeted once we walked in. The staff members were very professional and helped us pick a new couch.
Alex was great!
Kim and Matthew were very accommodating and patient with us when deciding on a bedroom set for our first apartment!
Met with Nick and Trevor, who were so very kind and helpful! Made excellent suggestions for living room and bedroom, etc. Highly recommend Ashley!
Kim was attentive to my needs and provided outstanding customer service!
I was greeted by a gentleman named Nick. I was with two friends. Nick asked if he could help us and my friend Marie said she was looking for a recliner, he proceeded to I ask type ect., took her to where they were and she was very pleased and purchased it. I was looking f I r a chair and end tables, I found one I liked but decided to look further. I went next door to Raymour and Flanigan and was greeted by a a very pushy and unpleasant man. After Nick l decided to g I back to Ashley and purchase my chair and tables. Everyone in Ashley as very pleasant and they and Nick made it an extremely pleasant experience.
Beautiful showroom. Excellent personal and efficient customer service.
Matthew was very helpful and funny. Great service
My husband and I came here looking for a sofa to replace our current sectional and highly recommend! After nightmare inducing experiences being stalked by employees at other stores, Kim was a ray of sunshine. She helped us with everything we needed and did not put any pressure on us at all. She even price matched the online price, which was significantly less expensive ($600 difference). Highly recommend coming here and asking for Kim!
Kim helped us today with ordering a new bed and a dresser, she was nice and very kind to us. Made personal connection and overall made our experience great!
Justin was super helpful! We arrived at the store in search of a dining room table. He was able to locate one for us that wasn’t even in the store that was exactly what we were looking for. We also had an issue with store credit that he was able to resolve quickly and easily for us and honor the credit. He reviewed our information and payment effectively and efficiently and we were out of the store with a gorgeous brand new dining room table that will fit our new home perfectly. Thanks Justin!!!
We are currently at Ashley’s furniture and we had a nice man, Alex help us oh and we can’t forget about jorden! Both very nice and we bought a beautiful new coach!! So excited to have this experience ! They were both very very helpful & patient with us (especially me 🤣!) come to Ashley’s furniture in Fairfield !! You won’t refresh it
Fabulous experience!!! Alex was the best salesperson!!!
Jordan and Lina were amazing! Very detailed and patient. I came back a few times and they were just as nice.
Shopping here was a joy, Alex and Justin were a great team!
They went above and beyond to get us a good deal for such of high quality product. Honest and upfront. Thanks Alex!
We recently ordered our furniture at Ashley’s in Fairfield, NJ. It was a great and smooth experience. Can’t wait to get it and arrange our room! Thank you, Alex and TK!
Alex and Justin were amazing! They helped explain everything and made the process so seamless. I was looking for a couch for a month and walked in and decided on a couch within minutes!
Shawn is amazing! He was very welcoming, knowledgeable and helpful! Will definitely be shopping here again
Speedy experience and no games. We felt very comfortable purchasing a bedroom set here. Nice store and wonderful sales people!
Alex was excellent and helped to accommodate all our furniture needs.
We had such a great experience at Ashley with Lina and Justin! My fiancé, his family, and I came in knowing exactly which sectional couch we wanted. When we got here, we started questioning the sizing dimensions and how it will work in our apartment. Justin and Lina came up with a solution as to how to move the sectional around to make it work in our apartment. Such personalized service with no hassle! Thank you both so much.
Justin and Lina were very knowledgeable and helpful. The buying experience was great.
I am very pleased with the experience e. I was welcome by a very charming lady. They were super busy but she made sure I didn't wait long. Lina understood all my need and she quickly draft my options. It took no time for me to make a decision. Justin explained the benefits of the warranty clearly. Both made my day. In 30 min I was happy I chose this store. Update, it has been so good I am back every 3 months from sopa bed, living rooms and bedroom sets, my house is Ashley all over. Alex always sells me the deluxe package and we all are so happy, we keep coming back.
Our experience was very good our salesperson Alex was very helpful and very nice
I was looking for a comfortable leather power recliner and they Only had 2 power recliners that were leather or leather type. After I told them I didn't want a super wide recliner. Salesperson said well leather means ummm....I said, what does leather mean? (I asked because she stopped mid sentence.) Then she said leather means "wide." Which is incorrect. Based on the severe lack of selection and poor knowledge & poor customer service I left. Very disappointing.
Lina and Jordan were such a pleasure to work with. They needed a lot of patience to work with me and my furniture buying “process”. Can’t wait to get my new couch.
TK was awesome and caring, he took care of us so nicely. Took his time to explain everything we wanted to know. The staff was So welcoming and polite.
We just purchased a sectional from Justin and could not have been more pleased with the experience. Justin was very knowledgeable and not at all pushy. The manager was also very helpful. We think his name was Steven.
Kim is incredible. She got me everything I wanted and took the extra time to make sure I was happy with my purchase. Don’t buy online go into the store everybody is so helpful!! 10/10 experience and price !!
Justin and Steven both helped us with the purchase of our new couch and it couldn’t have been any smoother! Justin was a complete gentleman and wasn’t pushy at all, from the second we walked in to the time of purchase. We were very happy with how helpful they both were with answering all of our questions and any concerns we had. 10/10 would recommend to a friend!
Lina was the best! She was so patient and determined to find me the right fit for my apartment in the city. Also it was raining and thunderstorm on that day too, but we were definitely “singing in the rain” with this furniture shopping experience with Lina. THANK you!!
Kim was super helpful with our couch purchases! She was the perfect mixture of attentive and allowing us space to look around. She made sure we got the best bang for our buck and made sure we’re able to keep in touch with her so we can possibly get our furniture delivered earlier. We loved having her support throughout our shopping experience!
Justin was very helpful, extremely knowledgeable and was able to save us some money. He is professional and not pushy. I will always ask for Justin and recommend him for everyone.
Had an amazing experience with this Ashley location. Specifically Alex who went above and beyond to ensure we received everything we needed. Highly recommend him, thank you Alex!
This was an amazing visit. Between El and Bre, I was so pleased with the entire experience. Then, the manager, Jordan came to assist all of us and we walked away with each desired item. I will definitely be back to shop.
Went to Ashley’s Furniture in Fairfield and worked with Alex! It was an amazing experience and he was so helpful! We left with a sectional and bed set! I will totally recommend this location - they have so many beautiful items to style your home!
Alex and TK were amazing at Ashley! Best experience I have ever had buying furniture. They were extremely patient and Understanding of our needs. They went above and beyond to make sure we walked out happy!
Shawn assisted in finding the right furniture for our home. He was very knowledgeable and patient, as we decided what would work best for us. The whole process was super seamless and service was exceptional.
Very professional, gave us our space to make our decisions. Knowledgeable of inventory and styles.
If I could give it 0 I would. Came in and was planning to buy just a table but I was convinced to buy the whole set so it'll just be one delivery.... That didn't happen. They forgot to load the table I original wanted from the gecko. They only delivered the 2 chairs. How am I suppose to have a dinner party with no table. A joke. And then I was so upset with not having the table that I just signed off in the chair. Well then after I noticed there was a tear on the chair. Since I didn't inspect it well, it was my fault and they wouldn't replace the chair. Wtf! I didn't even plan on buying a chair. Almost $2k of just a table and 2 chairs with horrible policy and rules. The table came a week later after my dinner party. A joke! Their service was great and their staff was nice but the company sucks!!!! Never buying from Ashley furniture ever!!! I had to take another day off since they don't deliver on Sunday. Used up another vacation day waiting for them to deliver. The worst part, I requested a super early delivery and they delivered mid-day. I couldn't even just be late. But ended up just taking the day off. Such a joke of a company. With the whole chair situation, they offered to give me a discount but the warranty will be voided. I should've just taken the discount cause I just realized the warranty is probably worthless. It's better to buy from Amazon or Costco atleast they would take it back if there was an issue. The discount was like $17.50 wtf it won't even cover me getting it fixed. I didn't even use the chair but they still wouldn't replace it. Their system is so archaic but just buy from Amazon don't get anything from Ashley furniture.
Alex and Sean was great team and helped us with the difficult decision of picking new furniture for our living room.
El and the entire team were wonderful to work with Made It an easy pleasant experience
(Translated by Google) A week ago I bought this dining room and 8 chairs a dirty napkin only beetroot not even the beetroot was there I stained my dining room call costumer care and they told me that they can't do anything since it was my fault it's not bad billing I explained to the girl that He told me that I was supposed to have some kind of company guarantee and he told me that yes, but until after a year, that is, if you have an incident before a year, they can't do anything, he told me that the care of the table was just a rag I am dry, really disappointed and he told me that the call was being recorded that they were not going to do anything. I also explained that my table had some escraches and he told me that his supervisors told him that they could not do anything since I called them to ask if there was any guarantee of my table for stains and he told me that if I wanted he would send me the number of a technician so that I could call him and I would pay him wow that is incredible if this happened to me just a week after my purchase I do not want to imagine with El Paso del time …. When the dining room is supposed to be for eating and sharing since I have children... my dining room is made of wood, it really bothers me when we really made a purchase of various products... (Original) Hace una semana compre este comedor sala y 8 sillas una servilleta sucia solo de remolacha nisiquiera la remolacha estaba ahí mancho mi comedor llame a costumer care y me dijeron que no pueden hacer nada ya que fue mi culpa no es mala facturación le expliqué ala chica que me atendió que se supone que tenía algún tipo de garantía de compañía y me dijo que si pero hasta después de un año ósea que si antes de un año tienes algún incidente no pueden hacer nada me dijo que el cuidado de la mesa era solo un trapo seco estoy ,decepcionada realmente y me dijo que la llamada estaba siendo grabada que no iban hacer nada le explicaba también que mi mesa tenía unos escraches y me dijo que sus supervisores le dijeron que no podían hacer nada ya que les llame para preguntar si había alguna garantía de mi mesa por manchas y me dijo que si quería me mandaba el número de un técnico para que yo le llamara y YO le pagara wow eso es increíble si esto me paso a solo una semana de mi compra no quiero imaginar con El Paso del tiempo …. Cuando se supone que el comedor es para comer y compartir ya que yo tengo niños … mi comedor es de madera realmente molesta cuando hicimos una compra realmente de varios productos..
We had a great experience with Ryan & Justin. They both took their time helping us find the right set for our living room. We have a small space - they gave suggestions and let us take much time to decide what was right for us. We really appreciated their time and assistance. Very nice and knowledgeable.
I'd give this place zero stars if I could. They sold me a protection plan that couldn't be used on the furniture I bought. They said they best they could do was sell me a replacement for a faulty piece Lol. What a joke. I had to chase them down for over a year to get some answers. Never ever again will I buy from them and I'll tell all my interior design clients to also stay away.
I wanted to thank Lina and Justin for helping us find a couch that fit perfectly with our space.
Matt was friendly and patient
Steven & Rafael are the best! I couldn’t say enough great things about these 2 gentlemen. My experience with them was beyond smooth. These gentlemen went above & beyond for me & my wife, Immediately after stepping into this location we were greeted respectfully and treated beyond great. I left Ashley’s furniture with the biggest smile on my face! 1,000% recommend!! THANK YOU AGAIN
I got a beautiful bedroom set! Kim was great, very helpful and attentive. great deals, definitely got my money’s worth! wonderful quality and design!
Awesome Service ! El at the Fairfield Location was great ! Easy shopping ! Very professional !
I wish I could give this company 5 stars solely based off the sales customer service in store. Team that assisted my family and I were so helpful and assisted us in picking what we thought would be the best pieces for our homes. This review is only for corporate.Giving 0 stars to customer service. First, there is nothing "white glove" delivery about the extra you pay for in store. Careless delivery crew who doesn't care about your furniture. Received a defected arm chair, noticed unfortunately after the crew had delivered. Claimed the issue right away the same day. Have been going back and forth with them for two weeks now. Only resolution is them offering to keep sending technicians to my home instead of replacing the piece (as they should if you are expecting to receive brand new beautiful furniture). At one point the furniture is no longer crisp and new after so many hands rip through the couch to try to fix. Spoke to a manager who proceeded to rudely tell me I did not pay full price for my furniture as I was financing it (I was trying to make a point that if a customer is paying so much money for their furniture they should receive top notch service from a company that claims to have such great "service".) it doesn't matter if a customer is paying cash or financing, they are still paying. They proceeded to make condescending comments, so no matter who you talk to at corporate, don't expect a pleasant conversation.Shame that this whole experience has been awful since my family and I have always purchased from them. Needless to say, will definitely be my last purchase with them ever.
Great selection, store and friendly sales associates.
My experience walking through the door was greeted by Rafael was very pleasant he made my purchases easy, fun he was professional and a honest young man. Jordan came in the middle of my purchases and sealed the deal. They were both great and for that I recommend and rate Ashley Furniture store top tier. Thank you again Rafael and Jordan truly appreciated.
We had a really great experience at Ashley’s today. We were looking for a sectional couch (both of us really picky) so we thought this would be stressful. However, Matthew was so great and helped us tremendously. He was so helpful and personable and really helped make this experience here easy. Thanks for all your help Matthew, we can’t wait until our couch arrives!
Very friendly staff, Trevor was super helpful while picking out pieces that fit my style and budget!
Kim was awesome! Got a double chaise sectional that satisfies my comfort and the size of my living room!! Great Customer Service!
Ryan was most helpful, friendly, and professional. Highly recommend that all go through him.
Alex was the best. 100/100 review
Alex, was a great advisor. First time moving into an apartment and needed lots of help picking out what matches and what doesn’t. It all came together great in the end. Will come back to work with him in the future
I walked into Ashley Home Store expecting the usual ho-hum shopping experience. But then we met Lina, who turned the art of selling furniture into a performance of wit and charm. Her knowledge of the inventory was encyclopedic. In fact, I suspect she might have been downloading updates directly from the Furniture Matrix. She guided us through the labyrinth of home furnishings with a dry humor that would put most stand-up comedians to shame. Every piece she showed us came with an anecdote or amusing quip that added color to the shopping experience. Her knack for matching our taste was uncanny. She'd squint at a table, scrunch her nose, and declare, "That's not you," before leading us to the perfect piece. We left with a dining table so beautiful, even our picky friend (the one who thinks they're the high bar of taste) was impressed. Overall, shopping with Lina was a delightful surprise - a bit like finding a witty comedy hidden in the depths of your Netflix queue. Ashley Home Store, treasure her. We'll be back, but only if Lina's on shift. P.S. Future shoppers, if you appreciate humor and impeccable taste, ask for Lina
Amazing and quick service!
Sales person very helpful. Prices are excellent.
Everyone was extremely helpful. Justin, Jordan and Jennifer made my shopping experience pleasant and I highly recommend them for their product knowledge and ability to provide complete customer satisfaction.
I couldn’t have asked for better reps upon entering the store and helping me choosing my dream bedroom set. Rafael and Lily were amazing from start to finish. Truly went above and beyond, made me feel safe with my Investment regardless of the outcome.
Lina and Ryan were very knowledgeable and helpful finding the right sofa at a good price! They made our couch shopping experience enjoyable and smooth :)
Ryan and Alex were very helpful in deciding which mattress to go with. Thank you!
Went into Ashley furniture today looking for a table and was helped by Lina. After all the possible options we found one that met all our needs. Turns out that she has the same table herself and even offered to make us pernil if we bought it :).
Jennifer was great. The process was very easy and fast
I have purchased 2 complete bedroom sets, desk, lamps, 2 living room sets, chairs, and etc. from Ashley. However, this time was horrible. I went into the showroom with a picture of what I wanted and the salesman saw the picture and looked up the item number. I thought that is what he ordered. I thought so!!!! When it was delivered in a rushed manner, I was advised that I needed to check for damages as that was the only time I could have it sent back. There was no damage! Afterwards , I realized that this is the initial vanity that I did not want because it looked cheap to me. The other matched my coffee and end tables which is what caught my attention. Well I spoke with customer service who stated that they needed to contact the store. A few days later I received a call from the store stating that I accepted delivery so I am basically stuck with the item. I have spent well over $20,000 in this store usually cash on the spot and even purchased furniture for my mother. To be treated like this is deplorable! Is Ashley furniture so desperate for a sale of around $600 that they would alienate a regular customer who has spent a significant amount of money there. A loyal customer!!! I have already put in a dispute with the credit card company and thank God I did not pay for this in cash as I have in the past. In addition, Ashley has lost a customer and I will make sure that no one that I know will ever shop there. These reviews will never stop….and the BBB will be contacted as well…. It appears that Ashley believes in different colors of green as do some of these other companies.
I was very happy with the experience I had walking into the Fairfield n.j. store . Justin and Trevor were very helpful with listening to what I wanted and showing me the furniture that I chose. They both went above and beyond helping me choose the right table and chairs and couches that would fit my needs. They were on top of everything, and made it very quick, and easy through the whole process. I will definitely recommend this store and definitely go back when I’m ready to purchase more furniture. Thank you so much for all your help Justin and Trevor. Thank you, Jane M.
Had a great experience working with Justin. He was very helpful and very patient. I definitely recommend getting furniture from this store... Good selection and the prices were better for some items than what we saw online. Unrelated to our purchase, Metacritic has Zelda BotW and TotK both at 97 and 96 respectively while Dark Souls aggregated 89.
Lina was an exceptional associate. She was super helpful and patient with my mother. We felt no pressure and comfortable during our shopping experience. Would definitely recommend.
Very pleasant atmosphere, sales reps are extremely friendly and helpful!
Lina our sales associate was wonderful! I told her I will buy the sectional if she did a cartwheel in the store. Guess what she did!
Love the customer service. They are very nice and have the time to help you find all that you need. Thank you so much EL for helping me!
I’ll never go back. Fred was so rude and offensive towards myself and the people I was with. We were rushing through the store because we had already been to 4 other stores and had VERY limited time left to look. After furniture shopping for the last couple hours, we knew what style, size, and color to look for. Most couches were either an outdated style, had awful fabric, distasteful metal embellishments, and/or cup holders. Fred said very rudely that we were going too fast and didn’t even sit on anything. Tone is everything, and this man was condescending. If he had been making a joke, poking fun, it would have felt less like harassment. We had to explain that I needed to get to school by a certain time (to pick up my child) and that we decided to squeeze in one more place. I wish I had said that if I saw something worth sitting on, I would have given it a try. That’s not how to make sales, Fred!
They treated me with respect and explained everything smoothly and nicely. I will recommend Ashley furniture to my friends and family. Thank you
I recently had the pleasure of purchasing a sofa from Alex, and I must say that it was the best buying experience I've ever had. Alex was extremely welcoming and courteous, and quickly understood my needs and budget. One thing that stood out was how honest he was - he didn't try to upsell me or push me towards anything outside of my requirements. TK did an excellent job handling my financials. He was collaborative and straightforward in a positive way. Additionally, he provided great clarity and efficiency during my purchase. I felt confident I walked away with a great deal. Alex and TK made the whole process incredibly smooth and effortless. Both were efficient, genuinely nice, and provided me with all the necessary information to make an informed decision. Overall, I can't recommend Alex and TK enough - their exceptional customer service skills and keen understanding of my needs made the buying experience pleasant. If you're in the market for furniture, I highly recommend you seek them out at Ashley’s Fairfield. They are the best!
Wonderful experience! My sales rep at Ashley’s made my purchase easy and she really knows how to make her customers feel welcomed. Many thanks 🙏
Justin was the quickest, most efficient, and kind salesperson I’ve ever dealt with! Oh and we got the couch of our dreams!
Great patio set...unfortunately, it took 8 months to finally get the matching tables delivered but that's not uncommon in these days!
Lou was very helpful
I love all my furniture so much, I will be back!! Bri was my advisor and she was great. I loved her energy. I'm very sensitive and once I sense negativity I just walk out the door but not in this case!! My significant other and my dog was treated with the upmost respect by all the employees. I will be looking for Bri when I return to this location.
My husband and I really loved the furniture selection at Ashley furniture, and after looking at multiple stores, we found ourselves buying all the needed furniture for our new home there. Justin, especially, was a pleasure to work with, and helped us with any questions we had. He was honest, knowledgeable, clear and personable. He was also patient and gave us time when he saw my husband and I needed to discuss and think about our decisions together. Justin went above and beyond with the time he spent helping us find the perfect mattress and furniture for our needs and home. Not only did he stay significantly after his working hours to accommodate us when we weren’t able to get to the store until after work, but was also incredibly patient as I kept thinking things over and asking questions. We are very appreciative of our overall experience at Ashley and the professionalism and genuine guidance and help we received from Justin. We wouldn’t hesitate to come back for any future furniture needs.
I bought a new bed & sectional couches from this location recently. Alex; was very patient and understanding & was willing to go above and beyond to help us out. Would definitely recommend this store for your furniture needs. Especially don’t forget to ask for Alex, he was amazing; made the whole shopping experience awesome!
Another disappointment customer because yall are too pushy. Even when said leave me alone.
Both Lina and Justin were very helpful! We are very happy with our purchase!
Kim the salesperson knows what she is doing
Ashley furniture is fantastic. Lina is even better!! Very helpful. Extremely knowledgeable !! Absolutely wonderful. I furnished a whole house with her- I highly recommend working with her
Alex is a professional and very helpful salesman who helped me tremendously in finalizing a purchase of a bed frame. I highly recommend this Ashley Store
Hello, I am extremely disappointed with Ashley Furniture. We ordered an outdoor set and when the piece arrived, there was a huge rip in the couch. We paid for a complete set - not a damaged one. We were told we’d have to return the entire set or accept as is. We took a day off from work in order to be home and available for delivery. This is unacceptable.
I am moving to my first apartment on my own and Justin was extremely helpful in finding the perfect furniture for me. I didn’t feel any pressure and he has a lot of great insights. TK was awesome as well!
Shopping at Ashley’s tonight was a pleasure and it was all because of Justin. He was friendly, personal, and definitely not pushy. He didn’t stalk you or hound you and made you feel at ease. He even helped my daughter and I apply for a card, which was done with ease, and for that we are grateful. He deserves salesman of the month. I will by far only deal with Justin in the future. Down to earth and pleasurable. Thank you for making our experience stressless and seamless. Thanks again! Celebrate Justin 😊
The staff at Ashley Furniture in Fairfield are attentive, courteous and super helpful! I got many core pieces from my living room and dining room from there and Alex helped me pick out some great options. Definitely a go-to place for your funiture.
Great experience! Excellent showroom with professional staff that is ready to help you as soon as you arrive. I needed to furnish a house and although fun it can be overwhelming when there is so much to pick from. Justin, the trusted advisor, that helped me was beyond amazing. His outstanding customer service and perseverance to help me get the best price exceeded my expectations. I also had a complicated delivery request where Stephanie made all the efforts to help me. Thank you both!!
Just bought a dining table and chairs at Ashley. At delivery, I noted a few small things that I brought to the attention of the delivery men. They advised that they would take photographs, which I watched them do, and someone would be in touch. After they left, we sat in one of the chairs and it collapsed. When we turned the chair over to see what happened, we saw that someone had broken the leg and put a few screws in it that cracked the wood. We could not believe that anyone would deliver new furniture this way. Someone could have been seriously hurt on top of it. The customer service team has been rude during both calls - first telling me it was my problem for accepting delivery, no apologies and most recently interrupting me and suggesting a solution that I said was not acceptable. This should have been handled immediately with the first phone call given the circumstances. Regarding the initial items in delivery, they have offered zero help. The two male customer service reps were condescending and dismissive. Absolutely unacceptable and this will be my first and last purchase at Ashley. Shop elsewhere.
The worst customer service. We bought a sectional and recliner and the 5 year worry fee experience. After 2 1/2 years the recliner broke so we call for repair and they told us only the sectional was covered. That was never explained to us and how do you not cover something with moving parts. We just call the store and were hung up on. Do not buy anything from them.
I found the perfect sofa and love seat for me and my family! The Sales Representatives were very friendly and helpful in showing me and my husband a variety of furniture items to choose from at the store!! They were very professional and efficient in providing us with good pricing and customer service!! Thanks !!
Justin was fabulous! Very helpful and attentive! :)
Very satisfied with the experience
I was greeted by Justin Hamacher at the door as soon as I walked in with a pleasant smile and beautiful beard. It was a great first impression. He was so helpful with finding my pieces and dealing with my indecisiveness. He was efficient and friendly, couldn’t have had a better experience.
worked with a great team at Ashley’s, Fred and Miriam, friendly detailed, and a pleasure to work with
Justin was amazing! Super professional and truly helped us visualize how we would use the space. Will definitely be back!
I came into Ashley just to view some items I was interested in and I’m so grateful I met and was assisted by Alex. He was incredibly thorough, patient and because of him I bought more items than I had planned. He is an excellent Ambassador for Ashley and I plan on purchasing more furniture from him. Ashley is very fortunate to have him on their team!
Lina was awesome! Very helpful
Recently brought the Sophie sectional couch working with Kim. It was a great experience and Kim answered all questions with great detail. Definitely will refer people based on our experience
See Trevor. He is extremely helpful and patient. He mapped out the room for us with the furniture, so happy with how everything turned out. Shipping was quick!
Worst website I’ve ever seen. Looking for a bedroom set. Go to the site. Put in zip code for Wayne NJ. Store comes up. Then that’s it
The best furniture buying experience I ever had. I was greeted by Justin as soon as I walked in and immediately loved his vibe. He was helpful without being overbearing or annoying. What a cool cat!! I’m getting my sofa chaise delivered next week and can’t wait. I highly recommend this store and Justin! The finance manager (I apologize as his name is escaping me) was fabulous as well! Thank you both for a great experience!
We purchased a dining room set from Ashley in Fairfield. The salespeople (especially Trevor) were extremely helpful and courteous. They made every effort to answer all our questions and worked with us on the transaction. Would definitely recommend!
We visited the Fairfield store and worked with Kim Mink. She was a pleasure to work with. She showed us around the store and helped us find exactly what we were looking for for our living room and outdoor space. I would absolutely recommend anyone who visits the store to work with her! We will definitely be back.
We loved going to Ashley furniture! Everything was very professional and very efficient. Ryan our sales professional was extremely knowledgeable and took the proper time to get us everything we wanted and even somehow show us things we didn’t know we didn’t. Great experience will absolutely be back!
We had an amazing experience at this location! Angel and TK handled everything for us and we are very happy about our new furniture. Great customer service and excellent communication between the staff and clients. Thank you!
5 stars for our sales person, Lou, and the delivery people. 1 star for the actual couch itself. Our place smelled so bad when they unwrapped and left the couch. We thought we could manage, so we tried enjoying the couch and sitting on it. An hour later, our nostrils started to burn, nausea and headaches through the roof, realizing the fumes from the couch was the cause. We opened all doors and windows of our apartment. We immediately lodged a complaint with Ashley furniture and asked if there are any formaldehyde or other chemicals as it smells so bad. We were told no chemicals are used and that we needed to “calm down” (verbatim was told this). The associate offered to have a tech come and inspect it, to which we declined and stayed outside whole day instead. It has been a month now and still the sofa reeks, even with an air purifier in place. You can’t even comfortably lay on it with your face close, otherwise your nostrils will have the burning sensation. It’s concerning health wise but it’s the only couch we have and Ashley won’t take it back.
Justin was very helpful and professional. I was very happy with his natural charisma, outgoing personality. He knew all about accent chairs, coffee machines, and really expensive carpets. I was most impressed with his beard, and how he lost his accent from Minnesota. Number 1 employee in my book.. will be doing buisness with him again.
I want to thank Ryan and Justin for been so friendly honest and making my shopping experience with Ashley’s furniture a pleasant time , Ryan’s open and honest demeanor really made my decision easy , thank you for all your good work
Over price!!
I lost almost all my furniture when a pipe bursted in my house. This crew went above customer service. Stéphanie at the front desk was very compassionate. You made me feel more than just a customer. Miriam on the sales floor was attentive, super nice and very knowledgeable. Thank you both for being such great human beings…semper Fi !!!
Very easy and pleasant experience! Speedy delivery options too! Very happy!!
Amazing experience working with Kim and TK. They were so helpful and a pleasure to work with. Highly recommend!
Sales rep was very professional, yet very personable and was a pleasure to deal with.
I have purchased two living room sets and bedroom furniture at Ashley Furniture in Fairfield, NJ. I found the staff to be helpful and friendly but Miriam Monegro was my personal shopping assistant all three times. She is professional, personable, reliable and her integrity is top notch! Miriam spent so much time helping me find exactly what I was looking for and went out of her way to be sure I was happy and satisfied. She absolutely goes above and beyond for her clients and followed through with delivery and satisfaction as well. I would highly recommend Ashley Furniture as the furniture quality is outstanding and the service and delivery are impeccable. I would highly recommend the store and I will definitely return! Thank you Miriam, you are the BEST!
Lina , was very knowledgeable and helpful. Enjoyed the experience of buying my living room set . Thank you .
I bought a mattress. It was what I wanted when I tried it in the store. When it was delivered it was completely different from what I ordered. It was a very hard one. Went to the store and they told me the one on their floor was there for over 3 years. They didn't tell me that and now I am stocked with a mattress I hate.
No pressure or sales hustle, just courteous service.
Alex was amazing, super friendly and knowledgeable about what we asked for. Great customer service. Would recommend he be the ‘go to’ salesperson at Ashley
Kim & Trevor were very helpful and knowledgeable Made my purchase quick & easy
Amazing experience. Loved my purchase. Alex and Mathew were so helpful throughout. Made our decision making super easy. Loveeddddd it!
Alex was wonderful! Very friendly and helpful!
The sales people were all very nice and helpful it was a very fast and easy transaction
I love the way Kim received my wife and I to Ashley furniture. She took the time to show us around and answered all of our questions. Kim is full of positive energy. Thank you Kim!👍
Lina was amazing and exceeded our expectations. She ensured that we had the perfect fit and look for our living and family room. Highly recommend her, thank you Lina!
Jen was very helpful and patient! I appreciate her help in finding my new piece of furniture
Trever was very informative and was able to make my shopping experience enjoyable.
Lou was helpful. Good value.
Kim is fabulous and made my new home purchases go seamlessly . Wonderful help - Thank you ⭐️⭐️⭐️⭐️⭐️
We worked with Kim at the Fairfield location and she was fantastic. We came in looking for a few specific items and changed our minds once we saw other pieces in the store. Kim helped walk us through the selection process to best fit our needs. Would definitely come back and work with her again.
ALEX IS THE BEST SALES PERSON I'VE EVER MET. GOES ABOVE AND BEYOND TO FIND MY NEEDS. JUST PURE SOLID PERSON.
Very professional experience staff and a smooth transaction thank you very much
Really great experience of visiting Ashley store in Fairfield, and were very well received by Alex and Miriam. Both of them are extremely customer focused and worked with us on our needs and budget. Highly recommended.
Justin was so sweet and nice when we came to Ashley’s looking for a sofa. We didn’t feel pressured at all to buy anything or the first thing he offered. He was super attentive and tried to accommodate to all our preferences and needs. Thanks to him for helping us fine the perfect sofa for our house! Also, my mom thought he was “un papasito” and told me to include it here! Lol
Purchase went smooth and easy. Would recommend Ashley.
Miriam was amazing. Customer service and attention to all detail was phenomenal. Wonderful experience.
Visited this location on a whim with my sister and was immediately greeted by the lovely Kate. Our experience from start to end was seamless and excellent. Kate did not pressure us at all, was very knowledgeable, helpful, and personable. She asked questions to get to know us, offered us refreshments, and triple checked that we were getting what we wanted. She did everything in her power to get me and my sister the best discount for a bedroom set. We each left with our dream set and felt so satisfied. This visit felt meant to be. Fairfield has a wonderful gem in Kate!
Working with Kate was an absolute pleasure! She was super attentive and got us the best deal possible for our new bedroom furniture. During a stressful moving time, it was wonderful to have great customer service and assurance of a great product. Can’t wait for it to get delivered, thanks Kate!
Got a good deal on a clearance item. The only help offered for removing it from the store was allowing me to use a furniture dolly that was kicked in my general direction. Store was clearly understaffed and that was illustrated by the curt manner of their sales people. The associate that rang us up seemed annoyed we weren’t buying something from their regularly-priced inventory. The only reason we completed the transaction was because we got a chair for a fraction of the retail price. (Floor sample). Probably not heading back there any time soon.
Friendly and courteous service. Trevor was very helpful
Alex, our salesman was fantastic. He listened intently to what we were looking for and found a piece that will work well in our living room. Well done Alex.
LOU, WAS A GREAT HELP IN OUR SELECTION TODAY. HE WAS PATIENT WITH US, NO PRESSURE AND VERY KNOWLEDGEABLE ABOUT COLORS, AVAILABITY AND WAS A PLEASURE TO WORK WITH TODAY......................
Trevor is the best
Apparently according to one of the associates that was not very friendly to my wife and kids, your not allowed to sit on the couches. That’s fine thanks I’ll take my business elsewhere. This associate made my wife uncomfortable and she left the store immediately.
Worked with Justin. Easy to deal with!
Lou Pallone is great. Listened to our needs and delivered. Outstanding customer service!
Matthew at Ashley in Fairfield was super helpful and accommodating. He went the extra mile to help us find the perfect couch and made the process enjoyable.
Clean. Organized. Helpful. Supportive. Knowledgeable
My visits to Ashley furniture are always a pleasure. The staff is professional and the customer service is superb!!
Telling a customer that delivery is scheduled for the date requested and then finding out day before that it was never scheduled and that date was never even an option is unethical. I guess sales by any means is your motto. Horrible people and experience.
Easy to work with, great selection, and attractive financing terms. The furniture was perfect. Color and style just what we were looking for. And we highly recommend Alex - great salesman!
THE PROCESS FROM SALES THRU SCHEDULING, FOLLOW THRU AND DELIVERY WAS SEAMLESS. ANDY
We bought furniture worth 20000 and their after sale services are so bad .. we are chasing them for ten days for a broken bed .. and they keep delaying.. very disappointed
Their customer service, well they answer phones but I never get an email confirmation of pickup of an item they sent wrong and want me to pay for return. Is a metal bed frame, they falsely advertised color and sent me the dark one. No way I am paying for shipping back, is their fault.
Alex was fantastic! He really worked with me and my budget. My mother bought a bedroom set and a recliner and made us feel comfortable and provide us with excellent customer service!
(Translated by Google) Very good attention and quality products (Original) Muy buenas atenciones y productos de calidad
Never a disappointment
Very professional and thanks for been patience Matthew Hazuda
Ordered beautiful dinning room and living room set from Ashley in Fairfield NJ. Lou P. Worked with me till I found the perfect combination of furniture! Delivery was flawless and timely. Highly recommend the Ashley Fairfield team! If you need furniture go see Lou P. !!!
Purchased a couch in August. The delivery drivers were lazy and didn’t want to unwrap it and wanted to rush out the door. I didn’t want to sign the paperwork so they informed me that I had 48 hours to report any damages and send the couch back. Was able to look at the condition of the couch within an hour of delivery find a very larger rip in the ottoman. Called their customer service line and they told me once it was delivered they wouldn’t replace it or accept a return (again I called within an hour of the delivery guys leaving). They offered to deliver a replacement part which they did but the part didn’t fit and the guy who came to fix the couch told us we would have to get a different one. This was in September and the issue is still outstanding so I won’t be shopping here again when I have to replace their ripped couch.
Alex was so so helpful in walking us through the process of purchasing and protecting our beautiful new couches, and we can’t wait to work with him again!
Lina was exceptionally helpful! She understood what I wanted and what style I'm going for. And the deals...amazing. highly recommend!
Trevor was extremely helpful and carefully listened to everything that was needed for my order. He never rushed or pressured me and he literally worked with me for 3 plus hours.
We had a great experience at Ashley in Fairfield. Right from the start Lina was knowledgeable, flexible and extremely helpful. I would definitely recommend coming here!
My girlfriend and I just purchased our new living room set from Jennifer and all I can say is our experience was absolutely phenomenal. Jennifer was never overbearing but constantly attentive and helpful in every aspect. All questions and concerns we had she broke everything down and never once didn't have an answer for us. This was our first Ashley's experience and we will be forever customers because of Jennifer and the experience she provided us. Thanks Jennifer!
Justin was excellent and knowledgeable with all products and offerings. Very patient as well as we explored various options for my son’s first apartment.
Trevor was very helpful and knowledgeable. He understood what we needed and also guided us in the right direction to make the best choice. Love getting all my furniture here.
Great experience from sales to scheduling to the delivery team.
Great furniture, very helpful staff! Definitely recommend visiting!
Angel and victor were awesome. Helped us pick out a complete bedroom set, kitchen table and mattress all at a very reasonable price! Ashley’s was our first and last stop, great job guys!
Every time I go here I have such a great experience. We worked with Angel on purchasing a new bedroom set, kitchen table AND got “fitted” for a new mattress. Amazing experience from beginning to end. Worked with us to stay in budget & understand our style! Consistently going back to Ashley’s for all of our home furnishing needs.
We bought a couch on Balck Friday, and Lina was the associate helping us. She was very friendly, and resourceful. She showed us all the options that were available in regards to the style we were looking for. She was very knowledgeable and patient, especially with our 3 year old son. Highly recommend using Lina as an associate! Thank you!
We walked in and sales rep rep Kim Mink immediately greeted us. She was friendly, knowledgeable, and easy to work with. Will definitely return to the store for any future purchases. It was a very pleasant experience.
Friendly sales people, Diego was pleasant abs patient with me. And nice variety of furniture and options.
Thank you Ryan and TK you rock. Not only did we get a gorgeous sofa, we also had a great time exploring the store. These two are the best!
Justin was absolutely the best to work with. Funny as well, and made us feel comfortable. Gave us many options and we were able to make a purchase of two in one stop.
They were so helpful in finding us the right size sofa for our small apartment. Thank you.
Justin was an absolute pleasure to deal with. He took the time to understand what we were looking for and didn’t waste our time by just trying to sell us on anything he could. He was professional, personable & as I said, an overall pleasure to do business with.
Very good experience! Nice selection of couches, 0% financing for 6 years available, Nice and patient salesperson that was helping us. Very nice and good quality set! The couch was delivered within 5 days! Good purchase!
Lina was a wonderful associate that helped us choosing the perfect sofa and dinning table for my first new home! My husband and I appreciate her patience and honesty throughout the whole process!
Ryan is the guy to go with when it comes to finalizing furniture at Ashley’s. Not only did he make our experience smooth but he also allowed us to make our own decision one way or the other. He definitely gave opinions and suggestions from his end, but he allowed us to change our mind multiple times before making the final decision. This is how all sales reps should be; patient, understanding, and always willing to help. We were able to get our top choices within our budget without having to compromise on anything. All in all, thank you Ryan for being a great sales rep! We appreciate you tremendously!
After 4 weeks of purchase , still waiting to receive the furniture. No news yet even though they told us that delivery would be following week of the purchase
Justin is great. Fast and easy. Keep him!
We went to Ashley furniture tonight just to look at possible new couches. We had no plans to buy anything. When we walked in we were greeted by Brian and he was terrific. He knew everything about every couch we sat on. I showed him a picture of our current setup and he came up with creative ways to move things around and reconfigure some of the available couches. He knew what color every couch came in - all the possibilities. He was incredibly patient as we sat on couch after couch. Then we bought a fantastic couch and now can't wait to get it. I consider Brian my new "Furniture BFF." Thank you!
Had a very nice salesman Lou P. He spent quite awhile showing us our options for a new loveseat. I had a great experience shopping and would recommend this location to anyone.
Amazing customer service from Lina, very professional, knowledgeable and helpful. With her help we found the perfect sectional couch that meet all our requirements. Delivery team was on time and very pleasant. Made sure everything was working and to our satisfaction. Overall a great experience. Will definitely come back when needing additional furniture.
Alex was very good. Not too intrusive but answered questions when we needed them answered.
Kim is the absolute best . Knowledgeable funny and not pushy at all. If you shop Ashley’s 46 Fairfield go to Kim all the way
Good experience and broke down the cost and gave us the best deal
Upon entering Ashley furniture store, We were greeted by Andre and Miriam.Andre went above and beyond in helping us with choosing our new furniture. He really helped us to find the best and most important thing ever in furnishing our house. We really appreciate his input and support and especially his time. Thanks Andre
We traveled a long distance to find the perfect sectional. Ashley Furniture, Fairfield was our 2nd stop out of 8 stores in our mission to find a new sectional. Immediately we were scooped up by Lina. She asked about our space and what we were looking for. So we explained our space and how limited we were with space, but had our hearts set on a sectional. So we began our search. Lina not only took time to understand what were looking for, but also asked imperative questions. After several examples of possible options, we decided that we had possibly found the ‘one’. But we didn’t pull the trigger, we decided to go to other furniture stores to see what could be comparable if not better. We only found sales people who half heartedly tried to persuade us into sectionals that were either too big or just not meeting our requirements. We aren’t picky people, but when your about to drop 4-5000 dollars on a piece of furniture you want it just right. After feeling disheartened, we came home empty handed. But the one thing that did stick with us was Lina! She left an impression on us and her selling points were on point (no pun intended). After spending a week trying to figure out what to do, we went back to Lina and decided to go with the one she had sold us on. Lina is a huge asset to your establishment, she went above and beyond selling us on the sectional we ended up purchasing. We will definitely refer Lina to our friends and family!
Ryan was courteous, patient and knowledgeable. Attended to our needs. Went in for a living room set left with a living room and bedroom set. TK was great at helping us choose the perfect mattress. It was a great shopping experience.
Justin and Lina were absolutely phenomenal. Lina went above and beyond switching out chairs for a table to see possible options. Lina and Justin pointed out not only positives but negatives that we would not thought of in our rooms.
Lina and Stephanie at the Fairfield, NJ store were incredible!!! The attention to detail and level of assistance were outstanding!
What an amazing experience! Thanks Justin for helping find the sofa set and table set can’t wait for it to be delivered!!!!
The staff was great. We found the most comfortable chair I have ever sat in. Ask for Nancy, she's the best
Easy and hassle free experience ! Great customer service once again by lou !
Justin was very patient and knowledgeable and didn’t try to upsell us.
Andre was great! He was helpful and kind.
The salesman was very professional and had a lot of knowledge, experience and patience by helping us going thru the process of buying the furniture we needed and we were looking for. Thank you 🙏👍
Andre was very helpful and friendly. He took the time to show us all the sectionals we wanted to see. Overall great experience! UPDATE: Less than 4 months of use and the sofa is full of fabric pills and according to Ashley Store, they don't cover that problem. Basically, we have bought $3,500 sofa made of cheap materials and even though we have added their damage plan, we didn't get any assistance on this issue. That's the first and last time we chose Ashley to buy furniture. I have never had problems with sofa before it was a big disappointment.
Excellent product and excellent deliver
Great delivery servers
Great service from Sales guys Matthew Hazuda and Justin Hamacher!
Justin was wonderful! He was personable and really helped us with the bottom line and planning. Definitely coming back for the rest of the pieces in our new home.
Best experience I’ve had shopping for furniture. Our salesperson Trevor Mackey was very knowledgeable and helpful. He made us feel very comfortable listening to our needs and was not pushy like they are in other stores. You can bet on all my family, friends and my future furniture purchases will be with Trevor Mackey at Ashley’s furniture in Fairfield .
Andre was amazing. He was very helpful and knowledgeable about the products. He provided excellent customer service, with patients and a smile.
Highly recommend Justin H at Fairfield location! Not only is he knowledgeable on the Ashley products but listened to our concerns with with our limited living room space and recommended the perfect, beautiful sectional. Will be going back for our future furniture purchases. Thanks!
My husband and I had the upmost pleasure of working with Ryan and Trevor for all of our bedding needs. If you’ve had a long day and are looking for a nap, I suggest asking Ryan or Trevor about mattresses. It’s a great excuse to lay down for awhile - with top notch mattresses and pillows. Not only were they knowledgeable, but Ryan’s voice quietly relaxed my husband into a dream-like stupor (and then I could spend all his money on the full 6-piece bed set & 12-piece mattress bundle). All jokes aside, we’re very excited about our purchase and can’t wait to see it in our new house. Top of the line customer service, top tier education given to us on our purchase and purchasing options. We’ll be back for sure!
We were shopping for sofa couch and thank you to sales and very professional people working at the store we were able to find the one will fit into our house , thank you guys for advise and all help . Highly recomend !!!
Matthew Hazuda was extremely helpful in assisting me in my search for 2 twin beds for my little ones. He also advised me on which mattresses and accessories suited me best. Thanks, Matt!
Worst place I've ever been to. Management sucks. Employees are treated like garbage. Cult-like atmosphere. Protection plans don't cover animals claws or jaws. Sales people are trained to scam you, do not ever buy from here. Assembly costs so much and protection plan fees are hidden in price. Go somewhere else.
We had a great experience here. Everyone was friendly and helpful but not pushy, and working with Matthew was easy and pleasant.
Our salesman Justin was very easy to work with. Price are reasonable. Great service.
Justin was very friendly and helpful in our search to find a new sofa! 10/10 would recommend!
Everyone was very knowledgeable and very friendly
Trevor and Kate were an amazing! We are moving to our first home and they made the process of buying our furniture extremely easy and stress free. They worked with us and didn't feel any pressure. Thank you!
Very pleased with my shopping experience at Ashley, Matthew Hazuda was informative and showed me the exact furniture I was looking for. Will definitely recommend him and the Fairfield location!
Justin was awesome and so helpful!
(Translated by Google) Excellent service I love it very much. (Original) Excelente servicio me encanto muchisimo.
Lina was absolutely amazing! Super helpful super sweet and super patient. Gave us the good the bad and the ugly. Extremely genuine and kind. Make sure you ask for her on your next trip to Ashley’s!
Great quality furniture with great prices!! great sales people👍very fast service. I am very pleased.
Thanks Ryan T for you are the best, great service from Wendy and ramon
Both Nancy and Ryan were wonderful salespeople! Both were so personable and kind, explained every step in the process and did it with a smile! I can’t wait until we have our new sectional at home thanks to these two wonderful workers!!! Thank you so much Ashley Furniture in Fairfield!
I didn’t know that buying furniture was like buying a car…!!! Must say the are very nice until they take your money… than any problems are yours… Beware… good luck…!!!
So, I'll say that my wife and I planned on doing some window shopping and some furniture comparison between Ashley and the three other competing furniture stores in the lot they share. I'm glad we decided to look at Ashley, because I doubt we would have bought something if Ryan and Trevor hadn't been there assisting us from start to finish. The two of them were both extremely personable and held a plethora of knowledge about their products. They helped us pick out the couch and bed we will be using for the next decade, and insured the next time we need a piece of furniture, our first stop will be Ashley on route 46. If you aren't sure exactly what you want, talk to Ryan or Trevor and they'll get you what you need.
Buying a couch and recliner from Ashley Furniture in Fairfield was a very pleasant experience. The salesman, TK, was helpful without pressuring us. The delivery men made it look easy and did everything right.
Excellent Service both in store and delivery, thank you Ashley!!! Lou in the Fairfield store is an excellent and knowledgeable Sales Rep. He helped us a great deal.
I usually do not write review but this ugliest incident at Ashley Homestore located in Fairfield, NJ made me do so for first time in my life. We had good experience at the same store 3-4 years back so went to that store again. We went to Ashley to buy a regular sofa and a queen size mattress on Columbus Day for my in-laws, the agent named as Trevor greeted us and was very funny. We knew which sofa we wanted as we had seen it already previously, so Trevor helped us with mattress. We asked for the pricing for both, and Trevor came up with decent price after talking to his manager. But we decided to wait and discuss at home as both the items were for my in-laws. After the discussion, we went back to same store after couple of days. We asked for Trevor but unfortunately, he wasn’t at Store at that time, so another agent started helping us. He was able to pull up the Trevor’s pricing. As a customer I just wanted to negotiate the price so I asked for the little lower price, the other agent said he can not do any better price, so I requested him to talk to Manager and work on it. The agent went and talked with manager and said same thing, so I requested if I could talk to Manager and there you go, MANAGER named as ANGEL ESTEVEZ was right their working on something and listening to our conversation. The Manager jumps in and starts saying “We cannot do anything on the pricing” at high pitch. So I went politely and request him to listen to me but in his high pitch angry voice he said “We can not do anything on Pricing, We do not want to do business with you”. I was completely surprised and softy I asked if I can talk to his boss and again with his high pitch he said “I am the boss here, this is my building”. I was upset as well but kept my calm and told him that he shouldn’t be taking to customer like this. But it didn’t change anything and then we had to leave the Store. I did go back and ask for his business card and to my surprise again he showed me his business card in his phone and inform me to take picture. He told me that he doesn’t have the physical and Ashley don’t give them business cards anymore. I took the picture (image attached) of his business card from his phone and took off. As per the card, he was Senior Sales Manager.
BEAUTIFUL FURNITURE
When I say this was the best sectional experience ever, it’s putting it mildly. Ryan was super knowledgeable, patient, not pushy at all. I’ve been at other Ashley stores but this was unlike any other. Ryan’s customer service would make us drive back from Queens NY to jersey for any other furniture purchase. Super happy with our purchasing experience!
I can’t say enough about Ashley. I have been a customer for 20 years and we went back again to get new sofas and I am so happy to find ones we love. I want to especially thank Victor and Angel for all their help. They were courteous and super helpful in finding our sofas. We appreciate it!!
Helped to find the right bedroom for us and the price we wanted!!
Exciting
Everything was great, the sales people were a huge help and they really want to get you what you’re looking for
I really had a good experience with Andre. Very professional and informative. I will come back to that store again
Great quality furniture and our delivery guys were awesome. Our street was closed off and they rolled it down the street to get it to our house.
Great furniture and service. Lina was professional and helpful. Highly recommend. She showed us various choices and made our decision very easy. Lina met us as soon as we came in the door and answered all our questions.
Matthew was an absolute pleasure to work with and he was extremely helpful and informative. We pretty much knew exactly what we wanted already, but he made the process very quick and easy and answered all our questions. Very pleased with my experience today and excited for my new furniture!
Well let me start by saying I never have a good Experience with Ashley. Do to not getting by order in time .. dealing with the sale person telling you something that’s not true you find out later on .. and at the same time they have nice things compare to over Furniture places. So I see myself going back to have bad service.. this time my sofa got to me 2 months later . They over charged me on my Ashley account and when I question it no one knew anything and try to say it was a Section of the sofa that I still didn’t have. How do you charge me for something I don’t even have knowing that you guys charge when we receive the items… not to happy with them …
Justin was so helpful with the process of purchasing furniture for our new home. He was attentive, knowledgeable and wasn’t pushy at all. If anyone is in the market for new furniture and need help. Deff recommend Justin!
TK was excellent and was able to get be a great finance price and quick delivery.
They made me feel like home at the first moment I entered the store. Kim change my day and Trevor made sure I walk away with all I was looking for. They are so welcoming and make me want to return for all my future purchases at the same store. Thank you all of you
Kim makes us to feel like home ar Ashley furniture store . An amazing customer service!
Wonderful experience with Ashley Home Store. Knowledgeable salesperson, Ryan was sow helpful. Delivery was perfectly on time and friendly. I'll definitely use Ashley again for furniture.
Excited to get a perfect night’s sleep. Justin from Ashley Furniture is the best!
My fiancé & i walked into the store near closing time earlier this week hoping to find a dining room set. Steven and Andre were so knowledgeable and so helpful and stayed with us until after closing to get our order done. They were great. Great experience at this Ashley and we love our new table.
Justin was so helpful! Highly recommend working with him when you visit the store. Such a great shopping experience.
Our salesperson, Shawn, was so helpful and took the stress out of buying our furniture.
Trevor was an exceptional sales rep! Everyone in the store was friendly and helpful
Very helpful and addressed all of my concerns prior to placing my order.
Great service all around.
My experience with Kim was great! She was so kind and helped me out with ordering my loveseat.
The store is very clean and they have a great selection of furniture! Their employees are very friendly and were extremely helpful!
Between matt the salesman and 3 delivery guys . They were very helpful, polite, organized and efficient.
👍
We came into Ashley furniture today, not sure what to expect and we were approached by a very pleasant gentleman, named Justin. We were very happy with the selections offered in this store and we quickly fell in love with “our table!” Our family of four immediately agreed upon the same one . Justin was patient and very knowledgeable . He helped us by allowing us to talk back and forth to ensure that we were in fact making the BEST decision for our layout. He provided us with different scenarios as well as different payment plans. He is definitely a great salesman … not pushy or overbearing, yet extremely helpful . Thank you to Justin for helping to make this arduous process an easier one !
Justin was very respectful and he was very helpful when we had to pick certain things. He is the best guy ashley’s furniture could ask for
Received an email about a scheduled delivery. Apparently there was a system error. Scheduled my delivery for a Friday time frame 745-11. The guys showed up at 7, while I was not home, drivers refused to come back. Scheduled the delivery for today September 8,2022. The headboard for the bed was missing a piece. So I had a dresser, a mirror and vanity two night stands, a king mattress against my wall, two boxes of rails. I purchased this back on July 17th. Worst experience I have had. Update. Received the piece, delivery drivers were great however, the mattress I was sold king does not fit the bed because the bed requires a California king matrress. This whole process has been extremely frustrating. I don’t know what else to do
On 9/7 my wife and I visited the Fairfield store and were greeted by Ryan. We explained we were in search of a bedroom set and mattress. Ryan showed us exactly what we were looking for and even went to the extent to help us color coordinate with our bedroom at home. He went into great detail about each piece we looked at and made us feel 100% comfortable with the decision we made. We were then guided over to Matthew who helped us select our mattress. He showed us some great mattresses but even after trying some I had some doubts about if I truly wanted to make the purchase our not. Matthew did not hesitate and asked what was holding me back. I explained my dilemma about why these brands over the numerous others I have been seeing ads for. After his explanation of everything I was sold and we made our purchase of the bedrooms set and mattress. Both of these gentlemen were exceptional. I'm sure we will be back for more purchases in the future and look forward to seeing and working with both of them again!!!!
Very expensive for the product.
We were helped by Steven & Tk while shopping for a couch for my new apartment. Both were extremely professional, friendly & SO easy to work with!
Ryan and Trevor were great to work with and made purchasing very easy. One of my main issues when making a purchase like this is how pushy the salespeople are and how strong they are pushing just to make a sale. I didn’t get that feeling at all and it is the main reason I went back to complete my purchase.
Kim and Angel from Fairfield were amazing! Found exactly what I was looking for at an amazing price!
Justin was a great sales associate! He helped us find our dream couch :)
We worked with Justin who was great!!! First came in July to look at couches and returned in September to buy. We remembered Justin right away and got his help again!! Justin was so patient and helpful. He showed us couches that met our needs and gave us space to make our decision. Thank you!!
Great experience with Justin! Very knowledgeable and definitely doesn't need any help from his boss lol. -Dave and Ashley
My sales person Nancy and T K were very easy to work with. They explained everything in great detail and were very accommodating! I would definitely recommend shopping at Ashley in Fairfield! Can’t wait for my furniture to be delivered
Nice and no pressure salespeople - unlike other reviews, we were able to roam about without a tail
La vendedora (Polaca) Excelente! , se preocupó por cada detalle, fue sincera y muy consciente, eso fue lo que me llevó a comprar mis sofás, just the size and comfort I need!
I ordered a table with 6 chairs in January. The worker told me i would receive the table in 2 weeks. I received the chairs after some time but never received the table which i already paid for. I called them several time for the table and every time they tell me the table will come next months its not in stock right now. Its been 8 months i have been calling them and asking about my table but they didnt deliver it yet i have chairs but no table to eat on and it is very hard for me because i have alot of guests coming over. I asked if i could return the chairs so that i chose a diff table and chairs but they said I cannot return the chairs. The worker guaranteed tht i will get my table in 2 weeks but never did. Everytime i call no one listen now i will have to go to their store. Their service is really bad I wouldn’t buy furniture from them again. Shame on Ashley’s for not taking care of their customer. I would give Ashley’s 0 stars. I wouldn’t recommend for anyone to get furniture from them.
Large showroom and great selection of furniture. Our salesman Matt was awesome! Will definitely go back and will recommend to others.
My husband and I worked with Kim and TK to furnish our new home. It was a seamless process, and we are so excited to have our furniture delivered. Both sales associates were personable and made us feel right at home in the store. They gave us space and time to shop but were readily available when we had questions. Almost all 20 pieces that we purchased are in stock and will be in our new home before we know it. Thank you, Kim and TK!
Great experience Trevor was very professional and knowledgeable.
Awesome experience today Lou was great.
Easy
My ASHLEY delivery was a wonderful experience! The delivery persons were on time, professional and courteous. They placed my furniture to my specifications and were in and out in less than 30 minutes! 5 STARS!!!
Short version: Incredible at selling you a product. HORRIBLE at any type of follow-up, including delivery. Went in to purchase a wall unit for my apartment in Manhattan. Was immediately helped by a saleswoman who, to be fair, was decent at her job when it came to selling me the unit. Found something I liked and she had the order in process pretty quickly. That's where any good experience with Ashley Furniture ended. I was told (after I paid) that they only deliver to NYC a few days a month, and the next delivery date was over a month away. That was fine, I was in no rush. But their "system" wouldn't let them actually put in a date, so delivery was listed on my order as "TBD." When I called them two weeks later, since their promise of a "follow up in the next day to give me you a delivery date" never materialized, they told me there was no delivery date in their system. It was only after talking to three people and threatening to cancel my order (WHICH BY THE WAY, YOU WON'T LET YOU DO OVER THE PHONE, THEY MAKE YOU GO BACK TO THE STORE TO CANCEL YOUR ODER) that I was able to get a delivery date on the calendar. My building requires a Certificate of Insurance for all deliveries. I told Ashley Furniture this when I purchased my wall unit, and I was told that I'd get an email I could send to my building to allow Ashley to coordinate with them. Three weeks later, nothing. Called, got transferred to two other people before they were finally able to understand what I wanted. Took one more follow-up call before I received the email with the COI information. DELIVERY: The COI and related instructions said that my building's freight elevator doesn't open until 9am. I get a notification that the delivery window would be between 6am (?!) and 10am. I assumed they'd be on the later side of that, since they had my building's delivery time information. Lesson: Never assume anything logical with Ashley Furniture. When did they show up at my building? 6:15 IN THE DAMN MORNING. Could they get into the freight elevator? Of course not. Why? BECAUSE IT DIDN'T OPEN UNTIL NINE AM, LIKE I ORIGINALLY TOLD THEM. I'm fortunate that I'm bilingual and able to speak Spanish, because NONE of the delivery personnel spoke English. I have no problem with this, but perhaps when you're sending a team of two people to deliver something, maybe make sure one of them speaks English, on the chance that the person you're delivering to doesn't speak Spanish? I can't imagine what it would have been like trying to explain to them that they needed to come back after 9am if I didn't speak Spanish. After about 30 minutes of explaining to them that they couldn't deliver the item for another three hours, they left, with a "well, we'll come back if we can," promise of delivery. Fortunately, they showed up at 10am and dropped off the wall unit. The only plus side here is that the wall unit actually does look amazing in my living room - But good LORD, the nightmare that was getting it delivered pretty much guarantees that I'll never patronize Ashley Furniture again.
If you are looking for beautiful furniture at great prices, you have to come to this store! Ask for Kate, she is excellent, and helped us pick out exactly what we needed! We were also able to get a nice discount purchasing several pieces. The mangers Ashley is excellent as well and helped us pick out the perfect mattress! A+++
Ryan T. @ Fairfield store was very helpful and patient with my wife and I while we tried all the couches, and finally decided on the one to buy. Great experience.
Good customer service ms.Asley is one of the best she really is professional and has good customer service she is a benefit to the growing business brings about a pleasant atmosphere 👍 also other employees were with good customer service!
(Translated by Google) Ashley furniture made my home a spectacular cozy change With my new living room and dining room set from the Havalance line 🥰🥰 (Original) Ashley furniture hizo de mi hogar un cambio espectacular acojedor Con mi nuevo juego de sala y comedor de la línea Havalance 🥰🥰
Always a positive experience, but this time was even better because of Justin. What a professional, patient, kind, understanding person. He made the entire process painless and easy. If you need anything please ask for Justin he will take good care of you. Robin & Eileen
Lou was truly amazing to work with. I dislike nothing more than a pushy salesman and he is by far the opposite of that. He was patient and calm and really cared about what we wanted as a family. Thank you so much Lou for helping us find our new mattress.
My wife and I went to Ashley’s in Fairfield and the staff members Nancy and Miriam were exceptional. They were so professional and helpful with our purchase. Highly recommended and ask for them if your purchasing.
Ryan was phenomenal knowledgeable helpful and respectful to work with! We were so happy with our experience. Rock on!
Worst furniture and worst customer service!! DO NOT BUY FROM ASHLEY! They promise so much but don’t deliver!! Customer service is rude and don’t even listen!! VERY DISRESPECTFUL AND WILL NOT RECOMMEND TO ANYONE!
Worst furniture and worst customer service!! DO NOT BUY FROM ASHLEY! They promise so much but don’t deliver!! Customer service is rude and don’t even listen!! VERY DISRESPECTFUL AND WILL NOT RECOMMEND TO ANYONE! Focus is just to hire good sales team and not customer service.
Excellent service!
Great Experience! Thank you Trevor!!
Justin was the consumate professional in assisting us in our choices at Ashley Fairfield store. Polite helpful and friendly
Good salesman that are not pushy and when our furniture arrived it was put together professionally with very courteous drivers.
Very pleasant experience! We found what we were looking for and the staff was very accommodating in helping out with configurations and logistics. Didn't feel any type of pressure from the staff and they allowed us to walk around at our leisure without doing any type of hounding.
Ashley at Ashley Furniture was personable, professional and courteous. Her customer service skill is extraordinary. Fantastic employee.
Hello, Ryan was the sales rep who assisted us and he is an amazing, funny, and understanding guy. He took the time to listen and didn't pressure us to purchase furniture out of our budget. We had great chemistry with him from the moment we said hi. He helped a family friend find a 2 seat sofa and a recliner for her 1 bedroom apartment. It was a really good deal! He had the patience, when it came to us helping her make a decision about the pros and cons. We laughed and enjoyed our experience with him. It might sound weird but we felt like we knew him for years. So, I just want to say thank you Ryan, for your help and humor. We enjoyed it !!! Ryan made, furniture shopping a pleasant experience rather than a stressful and pressured one. Feedback to other Sale reps, you can learn a lot from his approach. Thank you, Ryan From ...Dee, Jill, Lois
Great experience with Lina as our advisor.
Great service & lovely furniture
Justin was very helpful in helping me with my selection very nice employee to be working at Ashley.
Auries was a pleasure to deal with. She listened to our needs and showed us several great options that would have suited us perfectly.
Ashley is great sales person- she is very knowledgeable and patience with customers. She will go out of her way to help people whatever they need. I highly recommend Ashley if you stop by Ashley Furniture at Route 46.
great service and prices. would go back
Ryan was extremely helpful and patient with my mom while she tried every mattress in the store! Thanks for excellent service!!
Kim and TK rock! Helped us find a great couch today
Nancy was amazing and super helpful! Very sweet to my little boy and I when we were shopping! She guided to me to what I needed and didn’t waste a minute of our time. She gave me time to think it over and reached out to me a few hours later via phone. I will definitely be back and we will be asking for her again! :)
Lou was extremely helpful and super patient as I had my 3 year old daughter with me while shopping. He offered me competitive pricing and got me a very quick delivery. The delivery guys were on time (early in the window) and were quick and helpful.
Angel, Justin and Kim were very nice and very helpful. My fiancée and l really appreciate their effort to help us. Our experience with them was amazing, we are very satisfied. Thank you! 😊🙏🏻 Sindy G. & Rigoberto R.
Ashley. And Kate were wonderful and fully explained everything this and listen to my needs and fulfilled all my needs and took what I said into consideration for me to leave happy!
We always love Ashley furniture and keep returning here. The staff is really helpful and patient and professionally guide us through our needs. We met with Matthew who graciously helped us with all our needs! As always, we will of course return to Ashley to shop, as needed!
Ryan and Matt were great! Highly recommend. Coffee and cream!!
A big thank you to Ryan T. Very friendly and courteous. Great personality and also very humble. When above and beyond to meet and help us get what we was looking for. Thanks again Ryan.
Ask for Trevor he was the best salesman that I’ve ever worked with.
My wife and I had a great experience. Justin was very helpful showing us sofas. Management was very helpful with meeting our budget. Went to a store prior to arriving there and they didn't want work on budget so we left. Because you guys were nice and took the time to work with us we purchased right then and didn't bother shopping at other places.
Our sales rep Victor was fantastic. Very patient and knowledgeable about what would work for our needs. Saved us a ton of time looking through the show room on our own. He was also helpful answering any questions we had. Would shop there again for any furniture.
Quality, price and service would be hard to beat. The sales, customer service and delivery crew are the best I’ve experienced. And I absolutely loved the fact that I didn’t have to sit around all day waiting for delivery.
Purchased a dining set from Ashley Fairfield. Great shopping experience from purchase till delivery. Salesperson Victor was very helpful and delivery was very smooth. We had to reschedule our delivery date which also was taken care of properly. Overall great experience.
Both Ryan and Justin provided amazing service, listening to all of our requests, and we are so excited to have purchased our leather living room set today! Thank you !!!
Kim was great! Quick transaction
Justin was very helpful.
My girlfriend and I recently stopped by Ashely’s to browse around and had no intention of purchasing furniture the same day. That quickly changed when we spoke with Shawn. He was very helpful, answered all our questions, and spent quite a bit of time to help us find exactly what we were looking for. His patience and kindness were unmatched and he was a pleasure to work with. If you’re looking to buy furniture, I definitely recommend Ashley Furniture and don’t forget to ask for Shawn!
Kim was wonderful to work with. She was able to answer all of my questions and helped me find the perfect furniture for my home!
We went to find a new living room set and Ryan was our salesperson. He was so knowledgeable, friendly and we found exactly what we wanted. I highly recommend Ashley Furniture and Ryan!
Very helpful, professional, knowledgeable staff eager to help us to make the right choice. The most pleasant experience we ever had buying furniture.
The sales associates were extremely helpful. They helped me find the perfect living room set for my family. The prices were fantastic.
We purchased a dining set today, and Justin was extremely helpful with showing us furniture, and with placing our order. He was very nice, patient, and professional. I would come back again and ask for Justin to help me.
Ashley’s furniture store is our go to place when looking to buy quality pretty furnitures. The sales representative, Matt in Fairfield NJ was very welcoming and patient with us. He guided us to some of the choices that we would like as he knew what we were looking for. Matt nailed it and found us beautiful bed frame and sofa and gave us satisfying prices. Definitely going back if I need to purchase more beautiful furnitures. Thanks Matt!
Ryan from the Fairfield location went beyond what he needed to do to make sure we were happy with the ottoman we purchased. Great service!
Went to Ashley’s to purchase a mattress with a headboard and our sales woman (who’s name was Ashley, what a coincidence) was fabulous! She was bubbly, sweet, honest and personable. She made the experience a breeze. We will be coming back to purchase more furniture and will be telling our friends to come here. And of course, ask for Ashley!
Justin at the Fairfield NJ store was awesome. He took his time with us and answered every single question we had even though we changed our minds a dozen times. We were searching for the right bedroom set for 5 years, never really finding the one. Today we can successfully cross that journey off our list.
Lina was knowledgeable and helpful. We told her what we needed in a couch and she walked us through the potential options and answered all of our questions. After going home to take measurements, we called back to place the order the same day.
So my Boyfriend and I went to Ashley’s on Saturday and honestly we had a great experience. Our sales rep Lina was beyond amazing and very knowledgeable. Don’t get me wrong everyone working there that we encountered was nice but Lina was just awesome. My boyfriend and I just went in to look at beds and get an idea of what we wanted. We never expected to actually walk out with a bed for a great deal. I don’t leave reviews at all but this one was well deserved. So definitely go check out Ashley’s, ask for Lina and tell her Sophie and chef Ray sent you.
Justin did an extraordinary job helping us settle on a bedroom set for our daughter. He was professional, knowledgeable, -and courteous! Hands down the best salesman we’ve ever encountered. 10/10 would recommend! We loved him so much we’re gonna get “I love Justin tattoos” or name our next child after him👌🏽. All seriousness he did a great job , THANKS
Good selection of sectionals at the Fairfield NJ showroom. Matthew was a great salesman. Gave us the space to check out by ourselves and was always present for questions. Got a great deal on our purchase
I recently purchased a bedroom set , 2 pc sectional and dinning table and I had the best experience. I met Matthew and had a very pleasant sales associate. He was very professional, very personable and very knowledgeable with all the products. He made me feel at ease, with no pressure and gave us the very good price. I highly recommend Ashley's furniture because of a wonderful experience. Excellent customer service, 5 stars to Matthew.
Ryan did a great job for us. Very helpful and knows his stuff. He made couch shopping fun!
Justin was great. Very helpful from beginning to end. Highly recommend if shopping at Ashley look for him.
Highly recommend shopping here. Great collection, very patient and friendly staff. Thank you Justin Hamacher for showing us the various options and helping us pick the right furniture we truly needed.
Everyone was helpful & understanding & worked together as a team!! Great service, thank you
(Translated by Google) Delighted with the attention of Lina Morales and her manager Ángel, excellent sales consultants and above all the changes that one wanted, they did it with good attention and will, thank you very much ASHLEY FURNITURE (Original) Encantada con la atención de Lina Morales y su manager Ángel excelentes Acesores en ventas y sobre todo los cambios que uno deseaba lo hacían con buena atención y voluntad mil gracias ASHLEY FURNITURE
Quality furniture and great service. I highly recommend Ashley Home storeExcellent deliver service too..
Had no issues
We had a great customer experience. The sales person Nancy was very professional, patient, and knowledgeable. The sales manager, Angel was also knowledgeable and professional. My family and I were extremely happy with the purchase and overall customer experience we had. No pushy sales whatsoever and a great deal. Thank you Nancy and Angel.
Very unhappy with this product . It came dented and one of the ballbearing slides was broken. Ashley couldn’t offer the replacement part just a entire new table that I’d have to through out or donate. I tried replace the part by going to Home Depot and there was nothing narrow enough to fit inside. I’m so pissed I’d like to just chuck the entire thing into the dump.
Thank you Trevor for all your help!
Mase was very helpful and he is very nice to work with. A pleasure to do business with him.
Justin was the best! We came in looking for furniture for our brand new house. He greeted us and then gave us time and space to look around, which we appreciate very much! He checked up on us and made sure we were okay. Not once did he make us feel rushed or pressured to make a decision. He was very personable and professional which made it easy for us to purchase furniture for our new house! Thanks for everything Justin! We will be back :)
(Translated by Google) They made me feel at home Víctor treated me as an excellent person he understood each of my needs I loved the dedication and the time he took to explain everything to me Thank you Mirian is a great help to me in choosing each thing according to my needs Mirian is a Managger. Víctor he attended me via Mirian Severiano to have people like them they are a love thank you for your patience and dedication ❤️😍 (Original) Me hicieron sentir en casa Víctor me atendió excelente persona entendió cada una de mi necesidades ame la dedicación y el tiempo se tomo para explicarme cada cosa Thank u Mirian es me alluda mucho a escoger cada cosa de acuerdo a mis necesidades Mirian es Managger . Víctor él me atendió vía Mirian Severiano de terner personas como ellos son un amor gracias por su paciencia y dedicación ❤️😍
Mase was an absolute pleasure to work with. Great sales rep!
Justin with Ashley Furniture was such a pleasure to work with. He was incredibly knowledgeable about various categories of furniture including mattresses, dining and protection plans. He was friendly, courteous and thoughtful throughout the entire process. He congratulated us on our house closing and was willing to work with our timeline. We highly recommend asking for Justin when going to Ashley Furniture in Fairfield. We will definitely be back!
My boyfriend and I walked into the Fairfield, NJ Ashley location this evening and couldn’t have had a more pleasant experience. Justin was one of the best salespeople either of us have ever worked with. He stepped in to help and offer assistance but also knew when to give us space. He broke down pricing and financing options, promotions, and walked us around to specific couches that fit what we were looking for. It’s hard to find a salesperson that’s not pushy while also being so informative, detail oriented, and easy to chat with. If you’re in the market for any furniture, go see Justin at Ashley!
Lina was an amazing help! She was extremely knowledgeable of what we were looking for and made us comfortable during the process. Highly recommend her! 10/10
The Sales Rep at Ashley on Rt46 was amazing if you ever go there definitely ask for Kate, she is awesome and will do everything in her power to find you what ur looking for!
Matt Hazuda was very helpful with my furniture purchases today. He is friendly and answered all my questions effortlessly.
Justin was incredibly helpful in getting us pricing and helping us decide on a bedroom set. He was willing to move furniture around so we could get a better look at what we were purchasing. Overall very helpful and I would highly recommend going to him next time you are at Ashley's.
Lina was very helpful and created a seamless shopping experience. We told her a few of our must haves and she was able to find us a couch instantly. We are so pleased with our purchase.
Lou listens knew exactly what we wanted showed us what we wanted and and we bought what he had what he had great service no push no shove just just went over features and availability
We came to Ashley’s on a Sunday afternoon with not much hope in walking away with a great couch. Ryan Taesler helped us immediately. He listened to our needs, preferences, and concerns, and accommodated everything. We didn’t feel like we were hassled to purchase furniture, especially one that we didn’t really like. Even after making a selection Ryan was helpful and accommodating to help plan the delivery of the new couch. Ask for Ryan when you’re here; you’ll either walk away with furniture you love, or you’ll walk away with valuable information to help you make your next decision.
Amazing experience!!!
Mase is the best
We had a great customer experience with TK. We engaged in great conversation and he helped us make the purchase we were looking for. Miriam was very sweet as well. We would highly recommend Ashley furniture.
Ryan was a great help in showing us around and was also very patient, thanks for the help Ryan!!
I purchased many pieces of lovely furniture for my new home, with Justin Hamacher's help. He understood what I was looking for, and took measurements and offered suggestions. I will definitely be back for other furniture, and will want Justin's help.
Justin was fabulous patient helpful and not pushy. We purchased a few pieces of furniture today all in stock being delivered in 5 days. Awesome experience.
Great experience with Nancy. She was very help!
Ryan was the most understanding sales associate I have ever worked with…from being super understanding about my very energetic toddler to finding the best options for my mom’s new bed and also dealing with some bumps along the way…through it all it was smooth sailing and Ryan did it with ease…Thank you so much for your help!!!
We went to Ashley Furniture to look for a new living room set. As soon as we entered the store Justin greeted us warmly. He asked what we were looking for and told us exactly where to go. He let us look around freely but every now and then would ask if we had questions. Finally after choosing what we wanted he helped us get a good deal. It was the most pleasant shopping experience!!
Not only the worst furniture store, the worst customer service, sales people, store manager I’ve ever experienced. Can’t believe a company and store can be this bad.
Very nice place and customer services. I love it!!
We walked into the store and were greeted by Mason ..His service was excellent .. We explained to Mason what we were looking for and he found excatly what we described ..Mason's was very personable and we left very impressed at how professional he was ..Mason was a delight to deal with and was very knowledgeable about all the stock .He has such a great personality. I would highly recommend dealing with Mason if u want some professional
Nice selection and prices seem fair
Ryan was tremendously helpful in exploring different options to fit the style we (read: my fiancé) wants for our new home. He took the time to show us different styles and was quick to move on to things that were more to our (my fiancé‘s) taste. TK was great in providing discounts and financial options, as well. Would highly recommend this team and will definitely be back for future furniture needs
Lou was great! Super helpful
Ashley furniture had a great selection to pick from, Customer Service, Was very good. Delivery was on time as promised, delivery men were very respectful and they were in God and their work done and left. I would highly recommend Ashley furniture to my friends and family
I was helped by Matthew Hazuda in the Fairfield, NJ store. He was very kind, knowledgable, and patient. I needed new bedroom furniture and a new mattress. He helped me pick out the most comfortable mattress and pillow based on my needs and preferences. I also was able to order my bedroom furniture. I am very happy I chose to come to this store and have him help me. Thank you, Matthew!!!
My sales associate Ashley was friendly, knowledgeable, and accommodating
Imani's communication was great throuout from greetings till finishing the purchase.Thanks.
Ashley was great! She matched all of my on-line prices. Made it a wonderful shopping experience.
Victor Diaz ensured we were satisfied.
Auries was incredible! Very helpful, not overly “sales”, helped us furnish our home!
Buying furniture is right up there with going to the dentist getting your taxes done or going car shopping... But Justin made it fun! He understands music, world events AND furniture...he made our experience SO pleasant that we are going to come back and buy a fireplace and dining room table from him!
Our salesmen went out of his way to please us, great selection furniture. Will buy from them again.
I went in looking for a Bedroom set. The staff was so helpful in showing me some ideas.. Imani and Mathew were fantastic. Very nice, helpful and outstanding costumer service!!!!
Mr. Victor and Mr. Mathew just made our day. The moment we walked in to Ashley and the amount of time they both took to educate us on the perfect mattress that suits on our needs was just awesome. We never had a better experience walking into a store before. We managed to close the deal with an hr and the deal that was tailored just for us. in addition, our 2 kids were kept engaged with activities that helped us to focus.Thank you for a great experience!
Kat is the best sales women. We were able to walk out with a outside furniture, two kids beds and more for less than $200 a month. You can not beat that.
Ryan and TK are by far some of the best salesmen I’ve met in my life. Humor, informative and professional. I highly recommend using them.
Ashley was friendly professional and knowledgeable. Made our bedding purchase easy.
Ryan T at the Fairfield, NJ location is really great. He helped me get the furniture piece that I wanted for my downstairs basement. There was an issue with a price difference that was advertised on line on Ashley's website verses in the store but I came back in the next day and Ryan worked to rectify it immediately. I will definitely work with Ryan again.
Lina was super helpful when we purchased our new bedroom furniture. She was friendly, informative and got us the best deal possible. We will definitely request her again when we come back to purchase more furniture.
Nancy and Shawn were beyond helpful with our purchases today. We purchased a beautiful bedroom set, mattress and recliner. Very professional, understanding and respective. We did not feel forced to make a purchase. I would definitely recommend this place and its associates! Thank you!
Awesome!!!! experience with Lina and Auries. Great help in choosing the perfect livingroom set and mattress.
Justin was very kind and answered all questions my husband and I had. Go see Justin!!
Imani was professional and very helpful. Best experience ever ! ! !
Would recommend store. Sales rep Imani Sanchez was very knowledgeable and professional!! She made sure I was satisfied with my purchase. Delivery was quick and efficient.
Lina Moralez was super knowledgeable with helping us pick our best fitting furniture!
Awesome experience! Lina helped us a ton to pick out the pieces.
We went to Ashley at Fairfield and Justin was our customer service representative. He was quite knowledgeable. He directed us throughout the whole process and we are very pleased with his services and would highly recommend everyone to come to this location.
Ashley was so patient and helped my fiancé and I pick out the perfect bedroom set for our home. Can’t wait to work with her again in the future!
Our sales rep Mason was amazing! We had a great experience! We are extremely happy with our purchases. We will definitely be back!!
Visiting Ashley’s in Fairfield, NJ was by far the best experience I’ve had. Matthew & Ryan helped me find the perfect pieces for my new home that made my vision come together perfectly. I’m so excited to enjoy my new bed, couch, & dining table in my new place!!
This is now the 2nd time they have screwed up my delivery dates.Just for that fact alone I will not recommend this place.Let see if I get the rest of my order next wk.I canceled 1 item already.
I works with Nancy today and she truly was a joy to work with. She assisted me with tall levels of my needs with picking a bedroom set for one of my guys. If your looking for new furniture Ashley is the place to go and ask for Nancy when you get there.
Ashley and Trevor are amazing. Very helpful and informative highly recommend Ashley’s on Rt 46. I will definitely be back for my next furniture needs.
We worked with Ryan to find furniture for a living room and bedroom. Ryan was very helpful and informative. We felt comfortable working with him and feel confident we got a god deal.
We had a very good experience dealing with Audies Martinez she was very pleasant.
I ordered an accent cabinet last November of 2021, I understand that there experiencing a delays with delivery , I’ve been very patiently waiting. They told me it’s going to be delivered on May 2022(6mos after). From time to time I call and get update with my item. Finally month of May has come and no delivery yet. When I called customer service, unfortunately they cancelled the order without my knowledge. They said they’ve been trying to reach me but I didn’t get any call from them. They offered me that they’re going to re-order the item and will arrive August. I said Noope!. This what you call good service? Never again!
I'm very pleased with the service I received at this location. T.K. & Elijah really listened to my needs and went above and beyond to make sure I had what I needed in the given time frame. I appreciated their personalities, flexibility and professionalism. The showroom has alot for every budget, taste and decor. I can't wait to shop for more rooms with Ashley.
Great furniture store)
My experience in buying furniture is very limited. I've always had lots of hand-me downs and second hand furniture. After a few different stores we landed at Ashley's. Our sales rep Matt was excellent. I never realized I had a taste in furniture until I began wandering through the vast Jungle of the showrooms. Matt helped navigate the options and styles and took his time to help me understand the differences and get to know what I was looking for even though I barely knew myself. Not only did he help me pick out the perfect piece, he got me a great price. Whatever you need, they've got it and Matt is the perfect guy to help you find exactly what your heart desires. (Even if you didn't know yourself) When you go, tell Matt he's the man!
Everything was fine until the delivery! Their guys did not even tried to bring the sofa upstairs. Immediately wanted to add $250 extra for “knock down “ service. At cancellation they won’t give you the delivery fee back……right they didn’t deliver anything but they will still charge you. Instead of trying to be understanding, offer an apology or work with you, the representative had an attitude. Save the headache go somewhere else or make sure you live on the first floor 🙁
Service and prices were very good.
First time buying from Ashley Furniture and Justin knew exactly what I was looking for he was helpful and friendly and didn’t pressure me into buying. Would definitely be back again. Thank you
My wife and I worked with Matt from Ashley Furniture to buy some furniture for our recently purchased home. Matt was a pleasure to work with. Very personable and knowledgeable. He asked several questions to get an idea of the space we were trying to fill as well as the general style we had. He had great suggestions, was able to answer all our questions, and managed our purchase with ease. Matt was very nice and really helpful. Glad we had a chance to work together!
Nancy was wonderful to work with and talk to. She is professional and a kind person. Great experience!
Auries Martinez was nice, helped us with everything, and made sure we were satisfied.
Justin was very accommodating and helped us get a great deal
Excellent experience shopping at Ashleys furniture in Fairfield NJ….I recommend you ask for Auris shes amazing!!!!
One of the best shopping experiences I’ve had in a long time!! Ashley’s is already our family’s choice to get any furniture items and so when I needed a sofa for my new apartment, I knew where to go. Justin helped us find the perfect sofa that fit the needs of our new space and made the process very smooth and quick! Usually furniture shopping is daunting but Justin made it so much easier - and we didn’t feel rushed or pushed to buy anything we didn’t want. Very knowledgeable. 10/10 would recommend!!
Justin was wonderful to work with. He showed us many options and was patient while we tried to figure out what we want. Would see him again for assistance!
Worst places these are franchise
Lina, our sales person, was very helpful and made the shopping experience enjoyable. The delivery team did a great job and was very friendly.
Trevor was absolutely amazing! Very patient, knowledgeable and very friendly!!! He was very social able as well! We will definitely be back to Ashley’s furniture and requesting to see him and have him help us!!!
Nancy and the rest of the staff were extremely helpful and friendly. Made shopping for new furniture a pleasant experience.
Excellent selection, customer service, delivery, everything. Mimi is a rockstar!
Justin was amazing. Unbelievably helpful and efficient.
Got a great couch that the family loves. The sales staff with helpful without being pushy.
The sales person was great and the delivery was quick and easy.
I came in to just browse and get some ideas for my new home and Ryan was the first one to greet me. As soon as I had a question, he was the first one I went to. Ryan answered all of the many, many questions I had. I probably drove him nuts but he was amazing! He explained every part of the living room set. from couches to tables. Ryan is a down to earth dude where at the end of the day you feel like you’ve known him for years. Can’t reccomend Ryan enough! thank you for the help!
If I could give more than 5 stars – I absolutely would! After weeks of looking for a new sectional, my boyfriend and I just so happened to pass by Ashley Furniture and decided to stop in. We had a few options in mind but were very uneasy to settle on something we weren’t in love with. As soon as we walked into Ashley Furniture, we were greeted with a smile and introduced to Imani. She was VERY patient with us and took her time in showing us all options in our budget as well as in stock. When it came down to the two sectionals that we really loved, we were torn. Imani was running back and forth with us between the two (literally), to help us decide the best option for our space. Without her reassurance and honesty, I am sure we would of never been able to come to an agreement. She was very knowledgeable and professional as well as extremely friendly – which helped make the whole process easy going. I look forward to meeting with Imani again for any future purchases and will make sure to recommend her to all my family and friends!
Me and my mother went into Ashley Furniture in Fairfield, NJ. We were immediately greeted by Miriam the sales rep. I explained to her that we were moving at the end of May 2022 and that we needed to purchase furniture for the living room and bedrooms. What I liked about Miriam was that she started with each room first and walked with us throughout the store and showed us furniture that was suitable for the apartment. Once I explained to her what the living room needed she knew right away. The same for the bedroom furniture. We ended up purchasing everything on site. She was also very thorough and very patient with us when we had questions. The entire experience was great. We didn't feel overwhelmed nor stressed during the walk through nor during the purchase process. Miriam listened to our needs and came through. I also have the chance to get the furniture delivered towards the end of May just in time for the moving. Miriam thank you so much for your warm kindness and thank you so much for providing us with such a positive experience. We thought the furniture buying process was going to be stressful but you made it simple 🙂.
Hassel free shopping experience. Delivery was quick and on time.
Where do I begin?! First off, NANCY W. IS BEYOND AMAZING!!! She's so kind, understanding, and was so accommodating with our schedules & with my energetic 2 year old which is greatly appreciated. Nancy is phenomenal all around! She goes above & beyond, & her patience was undoubtedly wonderful to say the least. I changed my mind for hours and had to have driven her crazy, but I wouldn't know it because of how calm, kind and receptive she was. She UNDERSTOOD MY VISION TO A "T" and actually LISTENED to everything I had to say. Then, when I came back for my follow up appointment, she was just as kind as day one & when it came down to the "final numbers" of the complete living room set I finally picked out (mind you, I picked everything individually not a pre-made set on display for a set price) she worked with us and went above and beyond on everything! I honestly cannot wait to see & deal with her (and only her) again & again as I continue to update each room of our new home. If you go to Ashley's in Fairfield NJ you for sure need to ask for Nancy!!! SHE WILL UNDERSTAND YOUR VISION & she is NOT PUSHY ON ANYTHING & allows you to actually shop without hovering!!!! I wish every place would offer the experience we received from Ashley's in Fairfield. When spending several thousands of dollars there's nothing worse than someone just trying make a sale, and she is NOT that way. Nancy actually makes a connection with you which goes a long way for my and my husband. I can't wait to see you for my dining room & bedroom furniture next!! It's a no brainer bc of the experience you gave us that we WILL be back for everything else!!!
From the moment Nancy picked up my phonecall to Ashley Furniture in Fairfield, NJ she was great and upon visiting the store to select my items, her pleasant demeanor and attentive service was AMAZING!! Nancy's professionalism, patience and responsiveness to the details I was asking for were exceptional. Thanks so much to you Nancy for your commitment to excellence! You went the extra mile to speak with store manager Angel, who was wonderful with savings on my furniture protection plan and it's truly appreciated. It's a pleasure to have been your customer, Nancy and I look forward to purchasing from you again in the future.
Pleasant sales people and nice furniture
Our Experience @ Ashley's went smooth and our D Sales person Miriam was very knowledgeable & friendly ,pleasant to work with .Great person
Great experience with Justin! So helpful and knowledgeable. Gave us great service and a great deal!! Will definitely be back!
Ryan was great, very helpful with helping us find our furniture. He has a great personality, and very patient with us. Would definitely recommend Ryan!!!!
Mimi and Ryan were very knowledgeable about their products including warranty information. They provided a wonderful customer service experience willing and patient to work with the customer . Most importantly they were willing to listen and as a result solve many problems that led to a final sale.
What a great help Miriam was helping pick out all of our furniture for our new place and Angel, both were super helpful and friendly highly recommend!
Justin was extremely helpful, patient, pleasant, and went above and beyond to ensure that all of my family’s needs were exceeded. I will definitely ask for Justin when I furnish my new house!
Justin was a great help for us. He made the experience enjoyable. He was knowledgeable and helped us stay within our budget.
Justin is an amazing personable salesman. He took his time showing us the inventory and gave us advice that was extremely useful in making our final decision. We will definitely return and work with Justin in the future.
Definitely a big thank you to Trevor for keeping us in the price range we needed. He was extremely patient and showed us a variety of mattress and dual base
Matt and Miriam and wonderful and extremely knowledgeable, they made the buying process as seamless as possible!
Went in after stopping at the usual competitors. Was helped by Trevor who was very knowledgeable and not pushy at all. Got exactly what I needed and kept it at my budget. Overall very satisfied with the experience.
Imani was awesome! Very professional! She made our shopping experience very easy! Thank you Imani, Angel and the rest of the Ashley’s staff! Also, great coffee!
Had a wonderful experience with our salesman Justin, he was very knowledgeable with all our questions. Highly recommend this store as well as our salesman.
I made of purchase of a living room and dining room with the help of a very nice respectful young man named Justin Hamacher, he was very professional yet patient. I would shop there again.
The service at the Fairfield, Nj Ashley’s Store is top notch! We couldn’t have asked for a better sales associate than Lina! She was patient with my fiancé who is always very particular in what he likes. She never hesitated to move things around to help us better envision what our space would look like. Everything was extremely easy and without pressure. We will definitely be back when we are in need of furnishing in the future.
The in-store was obviously the norm. So we agree to purchase a dining set that included a bench. So we get delivery of everything except the bench. There was no call to let us know that the bench wasn't arriving with the set. I call the store to speak to my sales reps and I was told that I would receive a call back when they were done with their customers. A week later no call back. I call again and speak to a manager and im told the bench will not be in until the week of June 18th, when I purchased I was told they had the complete set and it would arrive the week of April 18th. So the manager says she will call me back and of course again no call back. I was told to avoid this store by other stores and I thought well it's competition so of course they would say that, I should have listened!! BUYER BEWARE!!!
My fiancé and I went into the store looking for our new home and couldn’t have been happier with the service that was provided. We were helped by one of the salesmen, Ryan, who was forthcoming and had an in-depth knowledge of their product line. He listened to our needs and helped us make an informed decision. The sales manager, Trevor, also played a pivotal role in allowing us the peace of mind to make a large purchase. They both were excellent in explaining the breakdown so that there were no numbers left to question. Would recommend to anyone looking - 10/10.
The greatest buying experience provided by Justin. We arrived a few minutes before the store closes and he assisted us with everything needed. Very professional! We left the store very satisfied with the excellent customer service received! I definitely recommend it!
Bought a bedroom set and Justin was really great to work with and made everything easy!
My spouse and I went to Ashley Furniture and it was such a pleasure having Matthew Hazuda as our sales associate. He welcomed us with a friendly smile and allowed us time to explore the showroom. He was patient and sincere. We ended up buying a beautiful sectional and I would go back to that Ashley store and ask for Matt! Thank you!!!!
Our experience working with Ashley’s Furniture in Fairfield was amazing . Matt and Angel worked with us every step of the way and we’re extremely patient. Thank you sooo much
Ask for Trever! He was so great. Very accommodating but didn’t hover. He was so helpful and so easy to work with. Highly recommend!
Ryan and Trevor were very helpful in helping me find the right furniture for my new apartment, they made the experience very easy and a great time !
Hands down amazing!!!!
Ryan was great! He helped me and my roommate find a couch in our budget. Very kind and easy to work with. Thanks Ryan!
Ryan was great and very friendly. He helped us find us the couch we wanted within budget.
Just bought a couch. Elijah and Justin provided great customer service. Very happy with the purchase and the service thank you!
We worked with Matt Hazuda. He was absolutely a pleasure to work with. He answered all our questions and was a lot of patience as we chanced our minds on what to get. He also provided what our best financial options were and made it easy to decide. I would recommend Matt and Ashley to my friends.
Ryan was very helpful, great to work with.
Had the best experience when shopping there.
Nancy was great, everyone was very friendly and helpful - No pressure to buy, just a helping hand whenever we needed it - Found the perfect fit! Xavier and all of the other staff were great as well.
I am very happy with my experience at Ashley’s. Aurius was so helpful and friendly. I am very happy that I chose Ashley’s to purchase my sectional sofa.
Very attentive and And pleasant to deal with also truly patient I’m not easy to please. I Will most certainly return to this store and record to all my family and friends in the future the sales people were very down to earth. And extremely fun to work Auries Martinez is amazing. Thank You.
Kate was very helpful and wonderful
Auries was very nice and helped me picked out a very nice dresser
Justin was very helpful with purchasing our new bedroom set and went above and beyond. He was not pushy and let us take our time to see everything. Thank you Justin!
Auries was a phenomenal sales rep! As soon as we walked through the door, she welcomed us and made us feel like family. As we explained our issues with the original couch that we bought she helped us find a similar couch that we immediately fell in love with. She thoroughly went through the cost of it and let us know what ate best options were. Overall, such a great experience, and had me leaving the store with no questions or concerns.
Our "Trusted Advisor", I.S., was very helpful while I was shopping for a recliner. She was patient and understanding with respect to my hearing problem. I went home a satisfied customer. This isn't my first experience with Ashley. I'm a return customer. And combine the competent staff and quality furniture, I'll be back again.
Felt comfortable walking around without being pressured by sales personnel. When I did need help, Trevor was EXCELLENT!!!! Very knowledgeable and helpful. Explained everything clearly and answered all my questions…which were many. Would happily recommend to friends and family
My experience was excellent.From start to finish our salesperson Auries was so helpful.Great worker. We’ll be coming back to purchase more items for my home.
I had a great experience with Ryan and TK. Thank you so much!
Justin was very knowledgeable and TK was helpful as well! Can’t wait to get my outdoor furniture
From beginning to end, I was treated with wonderful customer service. Ashley store representative Justin Hamacher assisted me to find a mattress for my son, offered options, and answered every question.
Found what we were looking for great service
Ryan was great! Very helpful in finding a couch, and informative of all my options! Best furniture purchasing experience I’ve ever had!
One of the store I know in New Jersey which has the worst customer service is Ashley. The people work there when you buy the stuff they are nice. But for any reason you have to change anything they gets so rude. I bought a lot of stuff from them and they did some extra charge. I went back to the store they did not want believe that. I will never ever go back to that store. The manager was not helpful at all. I never recommend this store to anybody.
We bought our bedroom, living room and bar stools @Ashley last year. Thank you Victor and Trevor for such great experience! everything was top notch including timing and delivery experience. Today, the early spring sunny day, we returned to buy outdoors conversation set and that has been done within minutes. Thank you Victor and Trevor again for making our new house beautiful!
Our experience was red carpet worthy. . Ryan was exceptional.. we will always come back to Ashley just for him!
Justin Hamacher was second to none! My girlfriend and I came into Ashley on a Monday night looking for a couch, and Justin was incredibly helpful from the moment we walked in. He was kind, not pushy and made the experience rewarding! He even offered a complimentary coffee - amazing bedside manner!!! Justin, thank YOU for giving us a great experience and for being so detailed in your approach. You were outstanding. We appreciate and loved having you as our consultant in this significant purchase as we build out our new home! I will be recommending you to my cousin-in-laws - thank you!
Justin was the best sales person I ever met very patient very professional 👌
I will not be dealing with Ashley’s Furniture ever again! You have lost a valued customer who has purchased furniture here since 2017 and spent approximately $9,000 since then. Don’t let this location talk you into purchasing a protection plan for any furniture you purchase. I purchased several pieces of furniture at this location in 2017 and was helped by Susan Switalski. I was told that Ashley’s has a policy where if you purchase a protection plan and it isn’t used during the 5 year term that you could request a refund of that plan after the term expires. Fast forward to 2022 where I call this location to inquire about my refund and how I will go about getting reimbursed as when I called the protection plan company directly I was told I needed to call the Ashley’s location where the purchase was made and that they would handle the refund for me. I called today and the rep said that wasn’t something they do at this location. I said I was told by Susan that this was something they did. The woman said Susan doesn’t work there anymore. Not that that should make a difference. This was what I was told and what made me feel better spending $399 on the protection plan. I asked to speak to the manager and was put on the phone with Kelsy Priato who told me that this wasn’t something they did at this location, that some locations may honor it but this one didn’t. So I asked how would I even know about this policy at all unless I was told about it. I later purchased more furniture at the Route 1 location in North Brunswick as well and was told the same thing about the protection plan policy. Kelsy said again that this isn’t something they do here. So I guess my question here is am I lying? Are you calling me a liar? I’m offended and disgraced honestly. I just kept getting the answer that this isn’t a policy here which is fantastic at this point but what does that mean? Was I SCAMMED into purchasing this protection plan as some type of incentive to the sales rep? Is this how Ashley’s does business? By lying to their clients? Kelsy said she will escalate this issue to Anabel Tirado for a call back. I am furious with Ashley’s as I was sold a protection plan that doesn’t cover anything and the only pro was knowing that I would be refunded 5 years later only to call in today to be told In not so many words that I was a liar. Being in Managememt and dealing with clients daily as well Ashley’s needs to learn to do better than to treat their Loyal clients this way. I advise everyone to be cautious going to Ashley’s to make a purchase as it seems like this location is only looking to make a sale and doesn’t value their client.
Lina was very nice, professional took her time to find exactly what we were looking for. Very happy with our purchase 😊Thanks Lina!
Justin was awesome, we felt welcomed as soon as entering the doors. No pressure at all and he answered all our questions! We ended up buying a beautiful bedroom set. When you come to the store make sure you ask for him. Thank you Justin
Justin helped us out and I really appreciated his service. I think he should get a raise😁 But honestly his suggestions really helped us out and he was a great salesman overall.
Justin was extremely helpful on finding me a coach that was in my price range and that was also the right firmness for my bad back. I would highly recommend stopping by this location
Justin made our experience so enjoyable, he was very personable and not pushy whatsoever, he helped us find the perfect couch with easy and smooth purchase. Auries the manager was also incredible at helping us look for a sleeper attachment for our mattress, such a great environment! Definitely will be back!
Although we weren’t looking to purchase today because we were moving, Miriam was a pleasure. She was relatable and kind and went the extra mile to make sure we would be able to find the couch we wanted when we move. Thank you :)
Had the best experience with Auries Martinez. She made our bedroom furniture purchase so seamless. She was able to help us customize our order to exactly what we needed. She was even sweet enough to have the staff sign a little pregnancy card for us, it was so unexpected and the thoughtfulness will absolutely make us purchase there again with Auries.
Ryan was wonderful in helping my wife and I pick out a new couch! Come see Ryan at Ashley!
I was helped as soon as walk in.Matt let me look around at my pace. He looked up prices for me and that what I needed. I ended up purchasing a rug which is what I came for. Very pleasant and attentive to my needs
Just bought a bedroom set at Ashley’s. I had the best Sales Rep help me. I came on Saturday wasn’t sure what I wanted. Justin said think about the bedroom set & come back on Wednesday for the VIP sale. I did return on Wednesday because Justin gave me a discount. He was very professional! I will return next month and ask for Justin I will be purchasing a living room set. Great experience because of Justin! No pressure just professional! Thank you!
Mike and Nancy were SUPER helpful in finding our couch and table. The closing process was so smooth and easy! We definitely will be coming back for future furniture!
Imani was so helpful even on her day off she’s always answers calls and solves problems.. Definitely she’s an asset and I highly recommend her!!
Ashley @Fairfield, NJ Victor did a great job with our furniture requirements and he followed up through out the entire process. Trevor and Adolfo also helped with other formality. Very friendly and professional staff at this place.
I walked in today looking for a new couch and Nancy greeted me at the door with a smile. She did a awesome job showing me different couches and explaining the uniqueness of each one. When I finally decided on one, TK's explanation and break down of the pricing made everything easier to understand. I definitely will be back again. Oh and the Chai latte is delicious. =)
Mike was very courteous and helpful. Not pushy at all and helped us quickly. Even gave our daughter a snack.
Justin and Rajah were a fabulous team and super helpful in assisting myself, my mother and my grandmother. Justin was super knowledgeable and a great person for Rajah to be learning from. It was her first day on the floor and we wouldn’t have known. Great experience!
Justin and Rajah were extremely helpful!
Lou P is the absolute best! He was extremely helpful throughout the whole process of buying furniture for the very first time.
Perfect experience Love the new furniture
Love it
We are building a house and found the perfect couch for our theater room and a bed for one of our guest bedrooms. We worked with Justin over two trips to the store and he was extremely patient and helpful! He helped us move furniture around for visuals and showed us different options for the bed set as well. He wasn’t pushy at all and he made it an enjoyable experience.
Had a great experience shopping here with Mike! He helped us find the perfect table for our home.
Kim & Auries we’re so helpful ! Thank you !
I had a great experience working Mimi. She was helpful, professional and honest. Spent a lot of time working with me. I will definitely return to add pieces to my home Store is very clean and organized.
Kim Mink was amazing!!! So helpful and pleasant!!!
Great experience thanks to Justin and Lina!
We just bought a dining set and Matthew was a big help. We came in knowing what we wanted and he helped us place the order and schedule a delivery time. It was an efficient and easy process.
Justin was amazing and so informative. We can’t wait for our new sectional.
Who knew furniture shopping could be fun! Ryan T. at Ashley was awesome to work with! Extremely knowledgeable, very friendly, not pushy at all. Can't wait for our new couch!
Came into the store after a Raymour & Flanigan debacle. Trevor was super helpful and assisted me in finding the perfect couch. Awesome service!
TK And Angel were the absolute best guys working in this building. Did not force anything on us and are very professional. Thank you for all your help guys! We will be back for more soon!
Sam, my salesman, was great. He was so accommodating. Great experience!!
Auries and shawn were the best!!!!! So patient and fair!!
I have purchased furniture from Ashley for my bedrooms and for my living room and I must say that the customer experience and the salesmanship and the delivery service is top notch notch I give them 5 stars but if possible I would give 10 stars because they are that wonderful. If you're looking for really nice furniture that is durable and looks good I definitely recommend Ashley. You cannot go wrong and the prices are very good!
Avoid them at all costs..They will sell you overpriced stuff..prices in store are marked up compared to their own online store. Even if you pay them more and buy instore, their delivery system is so antiquated that they wouldnt be able to deliver any time soon. They will cxl on you last moment and not even try to make up for their mistake.
I came in this afternoon searching for a couch and was greeted first thing by their sales associate “Ryan”. He could not have been more helpful throughout this entire experience! He not only spent more than an hour with me when I first came in, but when I returned with my husband he continued to stay past his actual shift rearranging furniture on the floor until we both where completely satisfied with our decision. We ended up with our entire living room furniture set, and are planning out the rest of the rooms in our home. Ryan actually cares to ask about your true life style to guide you in the right direction to the perfect type of furniture for you and your family. My husband and I will absolutely be returning to Ashley Furniture in Fairfield to work with Ryan in the future for all decorative needs! Thank you Ryan for all your help! 🙏🏻
It is always a pleasure to have Kimberly Mink take care of us. She has been helping us pick furniture out since 2008 and highly recommend to ask for her when shopping at Ashley.
Our salesperson, Nancy, from the Fairfield NJ store was wonderful to work with. She made us feel welcome and listened to any concerns and needs we had. She has reached out to us since our visit in order to make sure we had ways to contact her if any problems occur. She made shopping at Ashley Home a great experience!
Auries, Angel and Sam were very helpful and it was pleasure to deal with them through out the process. They were very knowledgeable in the business.
Chapter 1: The Beginning ---The scene is set at Ashley Furniture. Two star crossed lovers walk through the doors to begin their life anew. So many funriture pieces so little time! Then Justin arrives on scene....so many questions arise, left and right, but fear not for Justin is a master craftsman, a jack of all trades if you will; Justin is the epitome of greatness in his field and was successfully able to satiate our more than willingness to spend and spend galore! Chapter 2: The Pinnacle of Greatness ---Justin sat down with us and gracefully manuvered through countless options and took the time to LISTEN to our concerns and present to us the best furniture options we could have ever dreamed of. Listen if you need anything home related please stop what your doing and consult with Justin now but be forewarned there may be a waiting period because the guy is just that good and people will most definitely be booked for his expertise. Chapter 3: The Checkout ---Justin was fantastic at explaining the pick up process, going over every line item to reassure us that we were getting exactly what we requested while giving us stellar recommendations along the way. I would trust this guy with my wallet, social and black cards ladies and gentlemen, Justin is just that trustworthy! ---Moral of this colored tale: Justin is THE MAN and is the epitome of customer service and truly a master conventionalist and also a dog lover! (What more could one ask for) Thank you Justin for being amazing and WE WILL BE BACK! ( cue in Arnold Schwarzenegger voice) The End
Auries Martinez... She had a lot of.patience with us. No Complaints. Made sure we were fully satisfied.
Kim was a phenomenal help today. She never pushed but she was super informative and willing to listen to my questions. She even pulled over a past employee who helped with a piece prior so that it all could come together. Lou was just as wonderful and knew instantly what he was talking about. They made getting my set easy and they were enjoyable to work with.
The customer service was beyond outstanding! We were treated with such genuine friendliness from the moment we stepped in the door. Their expertise was second to none. We found exactly what we were looking for and them some! Great experience overall!
Just recently purchased 2 bedroom sets and worked with Auries and Angel. They were both wonderful!
I’m so pleased 😀 with Ashley and the employee that helped me threw my decision journey thank you to Auris and angel from Ashley in New Jersey for his huge help in helping me choose my furniture.
Shoutout to Trevor for being extremely knowledgeable and helpful during our visit to Ashley’s! Not only did he help us pick out our furniture but he made the entire process easy and quick. Thanks Trevor!
I purchased a new living set today after being to several different stores. From the moment I walked in, Zuly greeted me and was extremely nice. She didn’t make me feel pressured or rushed. She helped me find everything I wanted and still helped me stay in my budget and was able to approve me with financing. She went over every paper and how the delivery would be. It was so smooth. I will always come and see her and recommend her to family and friends! Thank you again Zuly!
Matt Hazuda was hands down the best sales person I have had the pleasure of working with. He was patient, informative, knowledgeable and diligent in his efforts to assist me with my purchase. He went above and beyond in getting me the best deal possible for my new bedroom set and mattress purchase. I would highly recommend him to anyone looking to purchase furniture. Now, hopefully the delivery process will be a smooth one as well.
TK was great. He answered all of my questions, was more than helpful and was not a hard salesman at all! I explained what I was looking for and he only showed me pieces that fit my vision. Incredible experience!
Zuleima was super helpful and informative. She really help us come to a decision, very excited to receive our new furniture.
Matt was an awesome salesman and extremely helpful. He may look like the big scary man that is hunting for your money, but in all honesty he is just a normal, breakfast loving man that loves his bagels and working at Ashley’s. Always ask for this man to help you find your home furniture and to tell you a good life story.
Ryan was extremely helpful with helping us find our couch
ZEE AND ANGEL WERE VERY HELPFUL PROFESSIONALS AT WHAT THEY DO
Nancy and angel were so helpful we went into the store not knowing if we were going to purchase anything however Nancy was awesome she help us pick our furniture she was so patience and helpful…
Justin is a great guy definitely recommend awesome guy great personality
Imani Sanchez is your absolute best sales person. I've been on the hunt for a bedroom set for over a year and thanks to her with her warmth and inviting personality, I walked out with a new set. She was very attentive, helpful and listened very well to my wants and likes. She made us feel like family and not customers. I wish that I was able to give her 10 stars.
(Translated by Google) Thank you lina morales for the good service 😊 (Original) Gracias lina morales por el buen servicio 😊
Auries was amazing!! She was so patient with my mom. Brought us drinks while we waited for approvals. Angel also helped with my moms approval. Both Auries and Angel were great. I will definitely be back and would refer friends and family! My mom is so happy and satisfied. Thank you again!! (:
Madison was amazing and provided great customer service from the moment when entered the store. He also made the purchase very easy, provided us with his contact information for any questions we may have in the future, needed details on delivery, and recommendations to protect our purchases. First time shopping at Ashley’s and will definitely recommend 😊
Nancy greeted us at the door and made our shopping experience very welcoming. She is a lovely addition to your sales staff. I am so glad she stepped up to meet and greet us when we first came in. She let us shop. My husband and I didn't feel hustled. We spent more than anticipated but found exactly what we wanted that also fit our needs. Thank you.
Trevor was amazing!
I liked the attention and my product arrived faster than I thought, Thank you.
Justin was a pleasure to work with. He was patient with me and answered all my questions. He took his time and was friendly throughout my whole transaction.
Justin was such an amazing salesperson. He helped me through every step and made my decision so simple. Because of Justin I will be returning for him to help me purchase additional furniture I need for my home. Trevor helped me decide the best mattress I needed for my mom. He helped me by asking the right questions and understanding my needs. I truly appreciated his professional demeanor and knowledge of the products he was selling.
Mimi was awesome! She was so sweet and helped us find exactly what we were looking for. Mimi let us look around and gave us our space which made is feel comfortable. She gave us her information, we kept in contact and she was very responsive. She was a pleasure to work with! Adolfo helped us with the financial process and got us out of there super fast! He was so nice and just a very easy person to talk to.
Imani Sanchez was amazing to work with! My husband and I looked for new furniture a week ago and Imani showed us around and helped us browse for what we were looking for. She was very helpful and friendly. We told her we would get back to her about the purchase . A week later , we brought our children with us to let them try out the sofa ( and get their approval lol) that we liked the previous week . Right away, Imani remembered us and helped us place the order ! I would highly recommend A friend to shop at Ashley’s furniture and would send them to see Imani! Thanks for your business! Thank You! The Grabarits Family
We had the pleasure of dealing with Kris. He worked with us until we were entirely happy with the deal that he presented to us. He's a great salesman with a fantastic personality!
I recently purchased a bedroom set for my daughter and I had the best experience. I was met with Lina Morales, a very pleasant sales associate. She was very professional, very personable and very knowledgeable with all the products. She made me feel at ease, with no pressure. I highly recommend Ashley's furniture because of a wonderful experience. Excellent customer service, 5 stars to Lina Morales.
Our associate was Matthew who was very helpful and knowledgeable. Very nice and easy to work with and gave our kids hot chocolate. After placing an order we were out quickly without a long wait.
Beautiful place nice staff and manger great coustmer service.delivery on time . The price u can’t find better price than ashley
Victor was an incredible salesperson and sold us the perfect, comfy couch. We were happy with the couch selections available in the store, and believe we found a great value.
Lina Morales was very helpful and very professional, we will be coming back for our future furniture needs!!
I have been in the market for furniture for a while. When I first walked in Imani greeted me and immediately asked me what I'm looking for and what is most important to me. She was very personable and showed interest in me and my family's needs. Soon after she product Product Specialist, Justin, to help us. He really knows his stuff! He was very helpful and gave us options that fit our budget and also acknowledged what was most important to us. All of this and they knew I wasn't purchasing right away and still needed to go home and speak to my family! When we got back later that night, Justin was ready for us but also gave us space to talk privately when we first arrived so that I can show them what sets I liked most. BEST PART: they were not pushy and were extremely helpful. THANK YOU!
My original review was too long to leave and also post an edit. Updating my review because my issue was resolved and Angel was a big help. Thank you
The first place that comes to mind when l think of furniture. Mr.Trevor is the best!! He answered all of our questions and helped us make a decision with patience. Best quality best service!!!
(Translated by Google) Lina Morales and Kris Colon. I liked it if attention their work is very good they deserve more than 5 stars. They have two very excellent employees.☺️☺️☺️ (Original) lina morales y kris colon. me gusto si atencion su trabajo es muy bueno se merecen mas de 5 estrella. Tienen dos empleado muy exelente.☺️☺️☺️
I was helped by the one and only wonderful Kris. He made my shopping experience the easiest process while also being very entertaining. He was so kind and patient while the Libra in me was being very indecisive. If you want new friends and furniture the Fairfield location is the place to go.
The experience was amazing. Sales associate Auries M. made the process fun and easy. She’s very patient and understanding, knew exactly what I was looking for. I’m super excited with my purchase.
Matt & Miriam were phenomenal and gave me a very personable experience in buying a new mattress. They took their time to understand my needs and gave me more knowledge on mattresses and pillows. Thank you so much! Highly recommend.
Great experience. Our sales guy Sam was very professional, caring and patient! He made our purchase experience very pleasant. Thanks!
We would like to thank Imani and Trevor for all of their patience and help. We needed a bedroom set, mattress and kitchen set, but hadn't a clue what we wanted. Imani was extremely patient with our indecision. She answered all our questions and gave us the information we needed to buy without the pressure that is experienced when a sale is forthcoming. Although we didn't buy a kitchen set, (we will at another time) we did buy a bedroom set. My husband and I tried to remember the gentlemen's name who helped us with buying a mattress. We should have taken his card, Lord know we take everyone's card. I believe his name is Trevor and if it isn't, I apologize but Imani can tell you. We bought a more expensive mattress than we ever thought we would because of his knowledge and patience. So once again thanks to those two for all their help
Helped by Justin and Imani. Extremely helpful Closed the sale and potentially future ones Knowledgeable Justin very powerful and handsome Professional
It was a great experience with Lina M, because the service she gave us was excellent. She explained everything so we could understand and was patient with us while we chose the chairs for the dining table. She’s an amazing seller and a genuine person.
Great customer service and I was not pushed into buying something I did not want
Purchased a bedroom and dining room set from here. The staff are really helpful without being overbearing. Shoutout to Justin for helping us and dealing with my million questions.
My mom and I came in to look for a new sectional and Justin was very helpful. He knew what we were looking for in terms of style and comfort and gave us great options to choose from. He was very personal and not pushy, highly recommend asking for him if you are in search of new furniture!
Justin exceeded our expectations! He is a friendly, honest salesman. He helped us furnish our first place. And, TK - he is the mattress expert (LITERALLY). We would recommend them any day! Thank you!
Justin was very helpful to our family at the Ashley furniture store in Fairfield NJ. He was very nice and professional throughout the entire time we spent at the store. Justin was able to answer all the questions we had. If there was a higher number than the 5 stars ⭐️ he will surely get it from me. Ask for Justin if you are looking for a great experience.
Lina was my sales associate and she was amazing. We spent a total of 2 hrs together on two different days to get what I needed and priced it right.
Lina was just wonderful she helped us choose the perfect set of furniture for our new home. Very pleasant knowledge didn’t push items we didn’t want or were not interested in. She made our shopping experience enjoyable.
For a trip to browse around for ideas, it turned into such a success! My fiancé and I were trying to see what kind of furniture we could find for our new apartment and we didn’t know how we were going to go about it but by a gust of fate, our advisor Justin, just stumbled upon us and started our whole picking process. At first I was weary about having a sales associate help us cause I think they just want to help to sell but what I appreciated with Justin was that he was never pushy and was super patient with us. He would answer any and all of our questions and if we wanted to re-look at the item we saw at the other side of the store, he would lead the way without complaint. He even gave us tips on how to get discounts and offers to make the most of our purchase. After successfully making a list of choices, I felt open to ask for more help with other pieces we were searching for. Yes that is their job but I’m a person who doesn’t like to bother too much. He helped go through other options and our list expanded. We left the first visit with choices to make and we decided 3 days later, what we wanted to purchase. We met a mattress specialist, Lina, who was such a pleasure to work with. With her expertise, and a cool machine to test our compatibility with a mattress, she patiently explained styles and comfort levels for both of us. We tested out a few beds and were able to be comfortable and she let us have moments to discuss amongst ourselves . All and all with this whole process, Justin and Lina were such a great help. So informative, very attentive, and neither ever pushed our decision to continue with our purchase. But of course we found most of our furniture and a super comfortable mattress that my fiancé will finally enjoy! (Me as well lol) and the best part is that our pieces will be delivered by the time we get the keys to our apartment! Super excited and super grateful to have gotten such kind and helpful advisors! The card we got in the end was a nice touch ☺️.
Hi !! We were very pleased with the service and diligence of Justin. Great’!! Thank you, Ana & Jose
TK and Kim did a great job of helping us. TK made the mattress buying confusion so much better and easier. We also purchased a bedroom set and TK again explained financing and all other info . They work very well together and I’m glad that’s who helped us through the process. Real assets to this location.
Ryan Adolphi we’re great and really took time to help us, even carrying furniture across the store so we could compare items side by side.
Lina was awesome to work with. She immediately wanted to know what we were looking for and showed us all our options and then some. She made our shopping experience a pleasure. Thank you Lina.
Micheal my sales associate was very helpfull and very polite. Highly recommend.
Excellent choices in all price ranges. Wonderful sales personnel. With the help of our sales representative, Susan, we were able to find exactly what we wanted.
Great service! Miss Lidia was really helpful to us and very patient with my family providing us everything that we need.
Mike and Matt were great help! Had patience to show us all the best furniture based on our needs and we left with a great set!! Thanks Ashley
Justin was very helpful. We came in looking for a sectional sofa to fit into our new home. He gave us time and space to look around (which we appreciate very much). He also took time to walk us through the store. He showed us many options and was understanding of our needs in terms of taste, space and comfort. We ended up purchasing a new dining set and entertainment center long with a sofa. Thank you Justin for all your help and staying past your scheduled shift! We look forward to the delivery of our new pieces and hope to have the same wonderful customer service through the delivery process.
Justin was very professional and helpful in making our sofa purchase!
Victor our salesperson went above and beyond. Five star experience the whole way!
As soon as we walked in we were greeted with a warm smile. We said what we wanted and he took us straight to amazing options for furniture for our new home. We found exactly what we were looking for. He even carried some end table options from the other side of the show room so we didn’t have to walk everywhere. Not to mention the conversation, it made this experience easy and fun. Definitely go here to buy furniture and ask for Ryan. He really was such a gem.
Thanks Kris for helping my fiancé and I find the perfect sofa. Great store with a friendly environment!
My representative from Ashley on rt46 name was Ryan, he was awesome and very attentive to me and my wife. He was patient with our shopping needs and at the end of the day after choosing our furniture, him and TK the financial specialist, gave me a very good deal. I definitely would return for any more furniture I'm the future.
Justin was patient, courteous, professional, and understanding of our needs. He was the sole reason we purchased at the store rather than online. He had a great sense of humor and was very relatable. We would definitely ask for Justin again for future purchases.
I was looking for a moderate priced dinning room set and found just what I needed. Good service. Good selection.
Imani was incredibly helpful. She went out of her way to help us! Great service from her
I placed an order with Adolfo in November and was promised the delivery in December when I move in to my new place. It is now middle of January and I still don't have my order. Adolfo has not answered my call, email, or text. Lina was able to pick up his slack and was able to help me where she can.
Kim was amazing. Made the process quick and painless!
(Translated by Google) Lina treated me very well, wonderfully, I am very satisfied with the treatment, thank you Lina for your attention, I will return soon (Original) Lina me trato muy bien de maravilla me ciento muy conforme con el trato gracia Lina por tu atención volveré pronto
Awesome customer service! Auries went above and beyond to get me what I needed/wanted!
(Translated by Google) She is a good seller, we came to see and went out buying more than 11,000.00 in mumbles I mattress for the bedroom her name is Lina Morales. Excellent saleswoman, keep supporting people like Ella. Super charismatically !!!! Cool !!!! 200% excellencies for Her !! (Original) Ella es una buena vendedora nosotros venimos a ver y salimos comprando mas de 11,000.00 en mumbles I colchon para el dormitorio su nombre es Lina Morales . Excellent vendedora, sigan manteniendo personas como Ella. Super charismatically !!!! Genial !!!! 200% excellencies para Ella!!
Kim was very helpful. We had a full look of everything on the floor. We got the dimensions of the sofa and loveseat. We came back the next day and bought two sofas and the table. Low pressure and very respectful of our space. Great experience, thanks to Kim Mink!
Lina Morales was very helpful & extremely patient with me during the entire process of picking out our dining set. Highly recommend!
Kim gave us the best experience of our life. Thank you!
Update: Ashley sent a technician to fix the bed frame, but they have done even a worse job, pls refer the images. They didn't even attach the side frames. Terrible quality and customer support. We bought a bedroom set in September along with an expensive mattress, the frame broke after a month of usage. We have also bought furnitures from raymour, which sits literally next to this shop, with no quality issues. It's been more than 3 weeks, but the support we are receiving is subpar. We have been sleeping on temporary bed arrangements. It looks they will work on our case only in February, almost two months after the initial report.
Hello, I placed my expensive order full payment in person in store. I understood that they're might be some delivery delays.I've been getting different estimates on the delivery date more often than I thought. At one point, they told me that 2 pieces are at the warehouse and they're waiting for one more piece. Next estimated delivery date, i called for confirm and they told me no pieces are at the warehouse yet. Then they gave me another estimated date of 2 more weeks, remind you it estimated, not guaranteed delivery. Tried to contact someone about my order to get a better answer to why my order is so difficult to deliver and found out that the pieces are there and available! Asked why my furniture is still not delivered and got no straight answered. Got transfored 4 times to different reps and customer care employees. Wanted to cancel order but still have some hope to next and last delivery date.
Justin was extremely knowledgeable and genuinely helpful. He listened to what we wanted, kept us focused on our goal and didn’t try to upsell. Thanks Justin!
Very helpful associates, very efficient & friendly. Mike assisted me with a wheelchair. The selection was easy, very well displayed.
Great people and very curtsy to me n my wifey and got great discount. Thanks so much
We recently purchased a home and spent a lot of time going back and forth to Ashley’a looking for furniture. Lena was great and helped us with picking our furniture for our bedroom and living room. Very sweet and answered all of our questions. Another sales rep at the store - Justin - also went above and beyond helping out with picking furniture for my daughters’ rooms - two very indecisive teenagers and he had the utmost patience with them. He made the process very very smooth! Two very great salespeople and I’d recommend them both to anyone who asks!! Thank you Lina and thank you Justin!
Good sales people. No pressure to purchase and fast on time shipping, which giving the circumstances ww are currently in, they are worth it.
Justin was excellent!! Provided many options, was patient and knowledgeable which made for a stress free shopping experience!!
Nancy was super helpful! :)
Buyer Beware - I was sold a sofa that the store stated was "in-stock", only to find out on the day of delivery they were not delivering. The Customer service informed me the item was out of stock until after the new year. I later confirmed by checking the website. I had to initiate all communication, including calling and emailing daily to get my refund.
Justin was an excellent salesman, he was very patient and helpful with our family , he understood what our family needed and helped find us the right couch. We would definitely come back again.
Trevor is helpful and wasnt douchey like Most sales people can be While buying furniture. Would look to find him again in the Fairfield store for any future purchases. J B.
Ryan T. listened to what I was looking for and helped me find the perfect couch for my living room. Would definitely recommend him and the store to others.
Great customer service at the Fairfield NJ location. They Worked to make sure we purchased exactly what we wanted we were looking for Including price, furniture style, dimensions and delivery schedule. Highly recommend Ashley furniture.
Today we worked with Imani S, and Lina M. In the Fairfield store here in New Jersey. When i tell you they BOTH were a breath of fresh air! Especially after the time my partner and i had at the neighboring furniture stores. They worked with u ls to find the perfect bed, & the perfect accessories for the bed. I was up in arms about spending over a certain amount of money in any store.. However, working with these two.. we definitely spent over what we had in mind and i don’t even care! Because i know what we purchased will last and help us both aiding in the perfect sleep.. the explanations were given simply i understood everything, and if we had any questions they were both swift. The patience they expressed with me was above my expectation. I did not once feel like a sale, but a person.. I’m proud of my purchase today because of these two.. thank you so much you guys.. we appreciate you more than you know.
Excellent experience from choosing furniture to delivery . I definitely will be back
The missus sent me out to buy a bed set for the spare bedroom. I was lucky enough to bump into Ryan who walked me through a ton of options! The dude was just awesome. He said he's only been on the floor a month and a half which I thought was crazy because he had answers for all of my questions. I've been an Ashley customer for years and because of Ryan I'll be a customer for years to come.
Matthew Hazuda was a very helpful person and very professional excellent service thank you.
Amazing experience! Bought this wonderful sofa bed and had a very pleasant experience from the time of purchase all the way to the time it was delivered. Would totally recommend Ashley HomeStore to anyone, and will definitely be back to purchase more items for my place! Special thanks to Kris Colon for all his help!
Salesgirl greeted and then she immediately walked away attending another person and lost our sales
Absolutely never ever buy from this store , bought entire house of furniture pre covid from here , couch came damaged they had someone come to look at it never heard back , also got scammed to pay all extra for 5 year warranty and the couch is completely falling apart and they refuse to help and warranty company says it’s also not their problem to help , absolute scam artist of a store front thousands of dollars in furniture and zero accountability !!!
Ryan is a nice guy, well informed, not pushy, a pleasure to work with
Matt H. was nice to work with. Good experience.
I stopped by Ashley furniture today located in Fairfield NJ. I purchased a sofa for our new home. I love their service and the things that amaze me which is I don’t know how but all the sells person knew me and my wife name. I have to Thank Justin because he was very knowledgeable and very professional. I appreciate his honest opinion and Because of him we were able to pick the right sofa for our new home. I am definitely coming back for my future needs!! Thank you!!
Aries Martinez was very nice and professional. Will definitely ask for her for my next purchase.
Went to Fairfield store Kimberly was the best very friendly and helpful Deliver went smoothly and the guys were great Overall positive experience would definitely recommend
Justin was very personable , took time to explain everything and most importantly did not try to over sale anything !!! Made the whole furniture shopping experience very easy. Would highly recommend him if coming to this Ashley store
My husband and I came in to make a dining room table purchase and Ryan was amazing! He was helpful, attentive, and showed us the right table for us on the first try. Great experience!
My wife and I came in to here to look around at couches. Nancy and TK were more than helpful picking out the perfect sofa for us and assisted talking us through options and financing. We left with the perfect couch for us at a price we were super happy with! Will definitely come here for future purchases!
Very nice , easy process through Ashley. Perfect piece of furniture and delivery was great
Lina was awesome. Super friendly and very down to Earth. Highly recommend finding her when you visit.
Great Experience at Ashley in Fairfield. Auries was attentive and knowledgeable and all around an honest salesperson. Would recommend visiting her for your furniture needs.
Very friendly, knowledgeable and helpful!! Would definitely recommend to anyone looking for new furniture, mattress and great financing.
Amazing service by Justin.
Excellent service provided by Justin.
Nancy was very helpful!
Kim Mink, Sales, was extremely helpful!! Kim was very helpful with deciding what pieces of the sectional would fit right in my room.
Wow, what a great store. Lou P was fantastic at helping us find a beautiful sofa for our home. We got the cloud sectional for a great price. The same sectional is selling at restoration hardware for $12,000! Our sectional is being delivered within a week. They have most items in stock with great competitive prices! Couldn’t be happier.
Superior customer service- just wonderful!!
Justin was a pleasure to work with . He accommodated all our needs Will def use Ashely furniture again
Justin was absolutely a dream to work with. He made the process of buying a new couch so painless! He was very kind, and gave us our space while still providing excellent service. He assisted us with getting a credit line and speedy delivery, which was very important to us since we currently have no couch! 10/10 recommend him if you're in the market for new furniture! Most importantly, our pitbulls have the same name, that was really the sign that he was meant to sell us our couch.
Auries is a great employee at Ashley, she helped us through the entire time and was awesome to work with! She made the transaction smooth and enjoyable. Def recommend coming here!
Justin was extremely helpful and took his time to go over different options on finding us a new dresser. He was very patience, very friendly and overall we had a great experience with him. Look forward to working with him in the future.
Nancy was extremely attentive to us as we shopped around and put all our different furniture pieces together. She was super friendly and made the experience enjoyable! They honored the discounted prices that were online to ensure we got the best price for the pieces we ordered. Great experience overall! Will definitely be shopping here again for future furniture!
Lina Morales was so amazing. She helped me choose all of my furniture and was really able to help me picture and get exactly what I wanted for my move. I can’t thank her enough for all of her help 💓
Amazing customer service, very appreciative of Nancy!
While shopping here with my father, I was nervous about finding something comfy and stylish, but the employee Ryan was a fantastic help. He was very knowledgable about everything the store had to offer and was very honest and upfront about everything. He truly was a great help and would recommend coming to see him for help if you’re planning on stopping by. Appreciate the help Ryan, I’ll definitely be reaching out next time I go shopping here
Ask for Ryan. He is very knowledgeable, not pushy and very easy to talk to.
Service from start to finish was excellent! Trevor and Sam made my purchase easy and enjoyable! Ask for them the next time you go to Ashley’s furniture!
Justin was extremely polite and very helpful. Spent nearly two hours with us answering all our questions. I would highly recommend him in the future.
Justin was so incredibly helpful. He had an answer for every question we asked him, there were a lot. He made the process as easy as it could have been and had an extremely personable attitude the whole time. I will most definitely be recommending him anytime I can! Thank you so so much Justin!!
We had a great experience with our sales person, Lina Morales. She was very helpful throughout the purchasing process.
Justin offered outstanding service and fabulous customer service. I found exactly what I needed. He was amazing, he has great skills, makes you feel comfortable, doesn’t make you feel overwhelmed with trying to make a sale and has great attitude. He made my buying process so much easier. Thank You, YP
Justin Hamacher was extremely helpful with our couch decision making! It was such a pleasurable experience we will definitely be using him for all our future purchases!! Wish we could take him everywhere with us!!!
Kim was the best salesperson!!
Imani rocked!! It’s was a true blessing! The entire experience was amazing! She was knowledgeable about the products & never followed me around the store! She gave me space & I bought 2 pieces! Her co worker Trevor also helped!
We worked with Lina and Justin at Ashley and they were spectacular! They helped me stay within my budget and were patient with me while choosing what we needed for our home. It was particularly overwhelming for me as we just purchased a new home and didn’t have the dimensions handy — only pictures online. They managed to walk me through what they thought what would fit best while work with our aesthetic. It was truly seamless from start to finish and we are so grateful to have had the opportunity to work with them!
Went to Ashley Stewart today with my mom because she needed a bed ASAP and wasn’t planning on buying anything today but Justin was so Justin Hamacher was so Awesome from the time we stepped in the door!!! Everything that we mentioned and that we explained what we need were looking for he showed us exactly what we wanted!! I appreciate him and will be back to shop with him! Oh and can’t forget Sean or Shaun who was also helpful in picking a mattress!! From Mary and Ann!! See you soon!
Trevor was very personable and super helpful! We had a difficult experience with another furniture company and walked in with little-to-no expectations. Trevor listened to our concerns and helped us find exactly what we were looking for! Thanks Trevor!
Purchased a couch and bedroom set from Justin. I must say if you want a knowledgeable and handsome sales rep ask for Justin! He knew exactly what I wanted without going over my budget. Couldn't have asked for a better experience shopping for furniture!
Lina was very helpful and guided us to the right sofa for us. She was very clear with all the details regarding the pricing and the buying process. Can’t say it’s possible for everyone but she helped us with a faster delivery date as well! Go in and ask for Lina!
I highly recommend you find Lena to help you. She was so sweet and helpful and made sure to help me get the couch in time for something important to me.
Justin was amazing!!! He was so helpful and really listened to what I wanted. Love this place. The customer service is awesome.
AshleyHome Stores make homes beautiful and cozy !
Matt has been excellent to work with! He understood all our needs and helped us pick the best options for us. Wonderfully friendly and a great salesman. Not pushy and took the time to listen.
Lina Morales y Justin Hamacker are excellent sales associates. Adorable awesome service.
Justin was absolutely amazing!!! He helped us explore all of our options without being pushy and made the process of purchase a breeze. We will definitely be back.
Always beautiful....
Justin was incredibly helpful and efficient. The whole process went smoothly and very quick.
Auries and Lina were FANTASTIC! I came in the store distraught after my house flooding and in need of a new living room set. Both ladies were compassionate after hearing my story, patient with my indecision and a thousand questions and knowledgeable in regard to every product I inquired about. I am most grateful for their help and guidance and I can't wait to see my new living room set in my home! Thank you ladies!
Nice 😀
The teamwork to make every guest have the best experience possible.
Kim was amazing. Fast and easy. We were in and out. Told her what we wanted and got a bedroom and living room set in no time. I will keep shopping here just because of her.
Justin was extremely helpful, accommodating, and patient when assisting us with our furniture purchase. He was kind and informative as well. Would absolutely recommend working with him. Made our Ashley experience outstanding!
Great dealing with Justin, very professional and on top of everything.. will be coming back again..
The customer service representatives at Ashley Furniture Store on Route 46 are professional, informative, and strive to provide the best customer experience. I presented Nancy, a customer service rep, with an issue that I had with the Ashley Furniture store located in Linden, and she was able to assist me and rectify the situation. Additionally, the store managers, Trevor and Lena, were able to address questions and concerns that I had to avoid having a terrible experience again. I left the store very pleased, and I am looking forward to sitting on my beautiful sectional.
Justin and Trevor made my decision to purchase a sectional couch seamless and easy. They were great!
Angel the store manager and Auries the Sales Advisor were both very helpful in guiding us with selecting a kitchen table. Thank you!
Thanks to justin very good employee uufff more than 5 star im happy
Great experience with Kimberly and TK. They were extremely helpful and made our process seem less.
Steven found me exactly what I was looking for which was awesome. Justin took over the rest of my purchase and he was super to deal with. Both gentlemen were so friendly and helpful. So going to recommend to friends and family to shop at this store.
Steven and TK both excellent for the service ,manner and professionism
Excellent customer service. excellent discounts, and beatifull furniture!!
Great service and amazing delivery staff
Matthew helped my fiancé and I furnish our whole house and was so helpful. He walked us through everything thoroughly and answered every question we had and was so nice. He is very knowledgeable which is so helpful in choosing furniture, 10/10 would recommend!
(Translated by Google) All perfect and very compliments on their schedules (Original) Todo perfecto y muy cumplidos en sus orararios
Ravon helped us find the perfect couch for our new home even though our living room space was smaller than usual. When we couldn’t decide on a color, he actually had the same couch and went home to get his pillow so we could compare the two different colors and textures! Talk about going above and beyond. Awesome experience, we’ll definitely be back.
The minute my family and I walked into Ashley furniture you felt the positive and warm greeting from Trevor. Throughout the whole process from browsing to making a decision to finalizing the purchase transaction Trevor guided and walked us through the whole experience step by step. Trevor is the person you’d want to work with in the near future, just saying, if you’re in the process of looking to purchase for any part of your house from bedroom, living room, dining room, and sleep solution, Look for the amazing Trevor, he’ll make the whole process painless especially with the financing department. Thank you Trevor and the Ashley Furniture Home Store.
Kim and Angel were great during my process of purchasing a living room set. The guided me through out everything and we’re exceptional and professional as well. I am so happy with my new set and can’t thank them enough. Thanks guys!
A few months ago, I left a one-star review for this store. Unfortunately, there was no option to choose zero stars. This was by far the worst furniture store experience I’ve ever had. Even a store in a less developed country would get a 5-star rating in comparison. One of the beds I purchased came with broken under bed storage, and the second bed was completely missing the storage. It was an unprecedented level of incompetence. I attempted to reach out to the store manager, Steve, and Luis, but they were dismissive and essentially said it was beyond their control, promising to “email customer service.” It’s been almost two months, and there’s still no solution in sight. I strongly advise you to avoid this store at all costs. Your purchase is likely to turn into a genuine nightmare. The one-star rating is the lowest I can give, but this experience deserves even less.
I saw a mason jar for $52...... Period Alright I'll add a star cuz the people are super nice but the stuff and price definitely ain't
We had an amazing experience with Victor at the Fairfield, NJ location. His professionalism and knowledge is extraordinary. He went above and beyond to ensure that we found the perfect pieces for our new home. I will absolutely be back and most definitely refer friends and family. You guys have a gd one!
After having delivery problems with a furniture competitor we came to Ashley HomeStore . Our sales person Nancy was attentive and understanding of our need for fast delivery. She was patient and knowledgeable of our very specific measurement for our bedroom . We came away with a very pleasant experience and furniture which exactly fit our needs.
Thanks for all your help Steven. We really appreciate it. I am satisfied as a customer and would recommend Ashley’s Furniture to my friends and family and would definitely continue doing business with you guys in the future.
Came in just to check out the store before committing on a different couch. Had no intention of buying a couch from here but after 5 minutes of walking in, Devyn had completely changed our minds. After just asking a few questions about what we were looking for, we ended up buying the first couch she brought us to. It was perfect, and we may have not found it with out her. Also, Matt had taken his time to fit us for a mattress that we intend on coming back for. His knowledge and experience made us feel comfortable and confident. When we are ready to outfit our new home’s bedroom, we will be coming to see him! Best experience I’ve had in a furniture store.
Ashley's Representative both that helped me with the purchasing of my dinning table were great, they were extremely patient, helpful, and respectful. They are awesome.
Kim and T.K help us out with all the Furniture we need for our home.
Stay away!! - worst customer service. No number to call for any resolution. Raymour is so much better than this place. Thieves!! We ordered one glider from this place. We were told that there is some problem and they will send the bill via email in few hours and delivery is scheduled within a week. After a week, contacted them several times but all in vain( it’s been 3 weeks now) no bill has been emailed yet and of course no glider. On top of it, everytime we call customer care or support their response is standard “we will call you in Few hours with updates”. No call back.. nothing!! Never coming back!!
I’m so glad I came here it was so easy for us to find our couches, Justin was a very big help and very attentive to what we were looking for definitely recommend coming here.
Justin was really great with us
Trevor did a great job showing us all our option and provide many solutions to fit our need. Highly recommended.
The service was amazing. Justin not only provided exceptional service but he went that extra step to get us exactly what we wanted. The very best!
My wife and I came in contact with two of the most patient and accommodating reps. Linda and Imani finally helped us find our Dining room table. Thank you!!
Great service. Ty Justin for your patients and help
Kim at Fairfield NJ location is the best!!!
It's great store to buy the home furniture. 👍❤️
Had a wonderful experience w/ their sales rep Nancy. She was patient and put in her effort in trying to help us find the perfect couch for our needs & within our budget! Definitely recommend Nancy for any future furniture shopping needs!
I had the best experience here!!! Not pushy at all , Debbie was exceptional. Her voice is calming didn't pressure me into purchasing (although I did). She is a great asset to the Ashley team!!! Just a joy!!
Bought a bedroom set and a TV stand. Nelson was our sales rep and so help helpful. Knew exactly what we were looking for and did not push anything on us we did not want. Ashley is lucky to have him.
Lina at Ashley Home Store was amazing! She was very helpful. I’ll definitely be returning to make future purchases with her.
Devyn and Justin were huge help furnishing our house they made the whole process very easy!
Devyn and Justin made everything very easy. Gave us lots of choices and there was no pressure to buy.
So happy with my purchase and service today at Ashley Furniture! Getting my furniture in less than 2 weeks and my sales rep Justin was so helpful and knowledgeable.
Thank you so much Victor and Adolfo for all your great customer service! Definitely will recommend going to Ashley’s for all your furniture :)
Justin was amazing he got me in and out of the store quick because I had other things to do he gave me a discount he said hello to me right away he was well dressed and quite handsome and made my visit pleasant I left with a smile🤗🤗
Thankyou Steven Corea and Lin for an amazing experience picking out all of we need for our apartment. Quick and easy process .
Justin was absolutely great! Found me everything I wanted. Took his time too. Didn’t pressure me into anything like most salesmen. He definitely made it a great experience. I would highly recommend!!
I love Ashley Furniture. The only problem I had was that I purchased 2 tables that were significantly cheaper on line thru Ashley Furniture. We called and they did honor the on line price. Not sure why there would be such a big discrepancy in price (over 400.00) but they did honor it
Justin and Lelis were absolutely amazing! Thank you for making our experience a seamless and joyful one!!
Great customer service and patience.
Jammie and Lina rocks , customer service was great .They were very patient and informative
Sam was very helpful and professional. He even went through the trouble of moving an ottoman over to the sofa and loveseat set I was buying so I could be sure it matched. Went back to store a couple days later and he was again very accommodating. I recommend you ask for Sam when you go to the showroom.
Justin was extremely helpful in our purchase of a sofa set. He was knowledgeable and was able to get us a great deal. Highly recommend him!!
We worked with Nancy and TK they both were very accommodating, polite and friendly. The absolute best. Very knowledgeable!
Very good service nice furniture place to go and purchase victor and ausie and adolfo very excellent sales persons
We had great experience with Justin and Lelis when we bought our bedroom furniture. Excellent service, they both are very professional and helpful. Highly recommend them.
I had a great experience at Ashley’s big thank you to Nancy for her assistance! My daughter is going to be so happy with her new bedroom set
We had a great experience working with the staff at Ashley Home Store. Trevor and Kim were extremely knowledgeable and attentive to any questions, concerns, and even price comparisons we had while shopping. I'm excited for our purchase and am grateful for excellent service!
Went to Ashley today with my wife to shop for a new sofa. We were greeted by Devyn Caraballo a new sales associate who was so nice and very knowledgable about the merchandise. Devyn made our shopping experience very enjoyable and we were able to purchase a new sofa. Her supervisor, Angel, also assisted us and was also very friendly. I would recommend Ashley Furniture in Fairfield to everyone and do yourself a favor and ask for Devyn Caraballo.
Matthew Hazuda made our process easy and took the time to explain everything in detail. Thanks for the experience!
Debbie was friendly and amazing. She was PERFECT and guided us to furniture that we fell in love with.
Justin and Sam gave us great attention and amazing service.
Justin and Sam were extremely helpful when we were purchasing our living room set. It was hard to find what we wanted since our space was a weird size. They helped us find something that we really liked.
Lina was very helpful in helping us find new furniture for our house. Listened to what we were looking for and helped us find just that.
Lina and Imani were excellent, they were both so helpful in helping us pick out the best mattress for us! Thank you so much!
Christina was wonderful from the moment I walked into the store. Trevor came into help because I got a bedroom set and my sister got a bedroom set. Both associates were great! Go and visit them if you want new furniture for your home!
Lina & Lelis wonderful costumer service!
It was a really nice experienced to find what i wanted for my new house , plus lina morales shes a really nice personal , she speaks spanish too that make me feel more comfortable to pick my furniture.. thank you so Much ❤️
Justin and Lelis took excellent care of us.
Justin Hamacher was wonderful to work with! He was extremely patient and communicative when finding the perfect sectional for our new home. Highly recommend working with him!
I’m not sure who should be doing this review Justin on me or me on Justin 😂 Mine I assure u would not be 5 stars. This poor guy patiently followed me around the store, moved furniture, advised, discounted, calculated, you name it with nothing but a smile and the patience of a saint. I have never been to Ashley’s before but I will definitely be back and WILL ONLY DEAL WITH JUSTIN!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Excellent service! Sam is a very knowledgeable salesman. I’ll definitely recommend him to my family and friends. I ended up getting beautiful furniture at great prices!
Justin offers amazing customer service, in love with our couch and would recommend Justin to anybody at the store. Boss man at Ashley’s give this man a raise and a promotion
Trevor and Auries are phenomenal They made my shopping experience a pleasure.! Went back the following day and Jammie was also extremely helpful.
Jammie took such great care of me. She was patient, took her time, went through all my options. She was a huge help. I’m so happy with my new bedroom set. I can’t wait to come back and see Jammie for my next piece of furniture.
Great customer service! Purchased living room and bedroom set at a great price! Lina and Trevor were both amazing! Very attentive and helpful in every way. HIGHLY recommend them!
JUSTIN was so AWESOME with us and very patience and PROFESSIONAL!
Justin was the absolute best! Wow! Impeccable service. We were able to find our idea sofa with a touch of warm humor. My daughter was getting a little fussy he was kind enough to offer her a toy. It was actually one of the most fun and at ease shopping experiences I ever had while with my mom and daughter which could have gotten stressful. We were very pleased to be on the receiving end of the "Justin Touch". Most memorable customer service. Many thanks! We found our dream sofa for our new dream home. -Ronnetta
Justin & Lelis were amazing at the Fairfield location. From beginning to end, they made the entire process super easy! We were the last ones in the store on a Sunday and they still made us feel so welcomed. Thanks again to Justin & Lelis…
Amazing experience mattress hunting with Matt Hazuda. He gave me and my husband a very through sleep evaluation to help us understand our sleep needs and patiently walked us through a mattress discovery process. He was also very considerate of our needs and preferences. We still have to make a final decision as to which mattress we'll end up buying but I just wanted to give a shout out to Matt for the great experience.
This is my second time at this location and what a great experience!! I came here exactly a year ago for the Labor Day sale and I furnished my ENTIRE house at a great price! I was able to do the same for my second home at an even better price! Lina was so patient, encouraging and her guidance was everything! Amazing service from Lina!
Lina was extremely helpful in my purchase today. I cannot thank her enough for all the effort and great customer service I received at Ashley’s.
Worked with Justin and he was great. Highly recommended.
Justin was a great and efficient. He provided us with accurate information and made sure to explain and answer all our questions and concerns.
We had a good experience while shopping today! The sales associate, Justin, was very helpful and patient with us. It was a very fast process and we were able to get what we have been looking for!
Justin did an amazing job with our order. He was very knowledgeable and met all of our furniture needs.
Justin and Kris were absolutely fantastic! Excellent customer service, very professional and patient. Would highly recommend this store and ask for either of these 2 salespeople. Im a first time customer, and would come back without hesitation. Thanks again Justin and Kris for your help.
Great service, very knowledgeable of product. Supe friendly staff
(Translated by Google) Ashley fascinates me, it is so beautiful, everything they have I love and you have a highly trained staff, especially the young lady who attended me, I am talking about LiNa. MORALES a very nice youngster Visit AshLey you go. Enchant all of very good warmth visit AShley you will love it (Original) Ashley me fasina es tan bello todo lo que tienen me encantas y cuentas con un personal alta mente capacitadas en especial la damita que me atendió estoy ablando de LiNa. MORALES una jonven bien simpática Visite AshLey le vas. Encantar todo de muy buenas cálid visiten AShley le vas a encantar
(Translated by Google) Excellent Justin (Original) Excelente Justin
Good person Justin is the best
Visited the Ashley Furniture in Fairfield, NJ, and worked with Louis Pallone. Lou was professional, helpful, and incredibly patient. He was very knowledgeable about the furniture, in-stock status and deliver. He made our experience easy and we will definitely continue to shop at Ashley Furniture.
Very good furniture and price will be coming back to buy bedroom
Jammie and Justin were very nice and helpful. They helped us find the perfect mattress and bedroom set and had a lot of patience.
Jaime and Justin were very nice
Justin was great, answered all my questions. He was very professional and friendly.
Auries was super understanding and was able to get us exactly what we were looking for. She worked her magic and was so patient with us. Can’t wait to come back and buy some more stuff from her!
We shopped at another furniture store and then met Nancy at Ashley. What a difference. She stuck with us the entire time and we were happy with her professionalism and care.
Get the chai tea with Lena and sit on the dream couch!! So affordable, she helped us with exactly what we were looking for. Such a great experience!
If you do anything thing at Ashley’s furniture store, you’re gonna want to meet with Lina. She was the definition of helpful in terms of price point, being extremely knowledgeable on the products, and even giving us complimentary chai tea lattes. She was a sweetheart from start to finish and we got a couch we LOVED. thank you Lina, we will be back!!
We worked with Chris and Kim and they were knowledgeable, kind and extremely helpful. They made our shopping experience enjoyable.
Trevor is a very good guy and a good salesman
Great experience buying a dining room set. Lina really helped me by running around the store with different chair options...helping me think outside the box. And the set will be delivered so soon!
Thank you so much to Lina! She helped my mom and I pick out a beautiful couch and an amazing dining table. She was very professional, very knowledgeable, and really personable.
The woman Auria (sp) was super helpful! Great selection and found the couch we are going to purchase. I do wish they wore masks though. Not ONE employee was wearing one and as someone immunocompromised, that was really nerve-wracking and incredibly off-putting.
Kim & Lelis were extremely knowledgeable about the product, and worked with us to accommodate our frenetic schedules. Though furniture shopping can be tedious, they were truly a pleasure to speak and work with 👍
Debbie and Nancy were so sweet and personable! Made the entire shopping visit fun and relaxing. Lots of options and took our concerns into consideration. Helped us find the perfect sets for our home and gave us great decorating tips for the pieces we got! Would recommend coming in and seeing them for your furniture needs!
Auries and Nancy were amazing yet again another fabulous experience at Ashley’s! Buying a mattress was way less painful than it has ever been. Auries was very knowledgeable and provided all the information to give my fiancé and I the best sleep. Even convinced me to ditch my favorite pillow for a new one. Definitely recommend to anyone looking for furniture or help gain some knowledge in getting a better sleep to reach out to Nancy or Auries. Thanks again ladies you are the best! ☺️
What a great experience i had at this store with Nancy and the rest of their crew. She is a true professional, nice, kind and a very humble young lady. As soon as we walked in she greeted us with a smile and took a great care of us. I do sales for leaving myself and i highly recommend Nancy to take care of you. The staff is very friendly and nice. Great job and Bravo! Thank you for making my purchase memorable!
I would like to start off by saying Justin and Kris were nothing short of amazing! I had a terrible past experience with Ashley Furniture during the delivery and setup of my Sofa and Love Seat. However, they both made me feel incredibly comfortable, and sold me on another piece of furniture that I was hesitant to purchase. Based on their excellent customer service skills I do believe they both deserve a raise (give Kris 1 penny less of a raise because Justin met me at the door. Don’t worry Kris I’m still loyal to you. You know I have your back just as much as I have Justin’s lol ). On a serious note, the customer service they’ve provided was superb. They have definitely changed my view of Ashley (that is as long as my next delivery goes smoothly haha). Thank you so much Kris and Justin! -Monique
Justin H was great, helping us with understanding our measurements and needs and patiently walking us through the shopping and purchasing experience. This is a great place to do your furniture shopping and we will definitely be back!
Shawn was an incredible sales person. Very patient and helpful. We appreciate his personalism and knowledge.
Great shopping experience. Auries was very helpful in finding the right piece and getting me the best deal. Highly recommend!
I came to Fairfield Ashley and got helped out with Justin and Adolfo, and it was such an amazing experience. Justin was so patient with us as we chose all furniture and very knowledgeable making the furniture buying process so easy and delightful. I highly recommend Justin and Adolfo!
Imani was amazing through the whole process. I got her card when I first was looking around and we ended up deciding on a couch a few weeks later. I texted her and she set an appointment for me that same day. She was so patient going through all the financing options and made it so simple. Great experience!!!
My salesman was Justin. He was informative, patient, and knowledgeable about the furniture I was looking for. He was such a big help to me. I purchased the furniture and I am very satisfied with it
Auries was very helpful. She was very knowledgeable and attentive to what we were looking for.
Auries is the best, an angel great job🙏🏻
Justin was extremely great and helpful, Amani was an even better assistant! I’ll definitely be back!
Trevor was great to deal with and made the sale very easy. Great communication.
⁶Justin was patient, professional and accommodated all of our needs. Shopping was a pleasure rather than a chore as it was in other stores where we shopped for furniture. We will certainly return as we furnish our home. Thanks, Justin.
We just left Ashley Furniture where Justin Hamacher helped us out. He was very knowledgeable, polite and answered all our questions. That kind of buying experience is what would keep us coming back to that store. Thank you Justin!
Justin is professional, knowledgeable and very consumer-oriented. He helped us pick out excellent choices, and we are looking forward to having our new furniture in our home. Thanks. Justin!
Trevor was great super helpful and not pushy at all like most places and answered all my questions
My husband and I just purchased a new home and had to buy furniture for our entire house. We walked into Ashley Furniture in Fairfield and the minute We walked in we were welcomed. Nelson and Trevor where extremely helpful and made the furniture buying process a breeze! Excellent service couldn’t be more happier.
Lina was very pleasant and professional. She was very knowledgeable about the products and really helped us narrow down the type of mattress my wife and I needed for maximum comfort. She was very patient and thorough. We’ll definitely be coming back here for any future furniture purchases. We cannot wait for our mattress and furniture. Thank you Lina! You are the best!
Trevor and Lelis are amazing, very helpful. Great place and nice furniture..
Debbie at Ashley Rt 46 in Fairfield assisted me with my purchase. I was satisfied with the amazing customer service she provided. She went the extra mile to ensure my purchase was suitable for my existing bed and had the man who assembles the furniture in the showroom explain the process.
Lina and Nelson were amazing and VERY helpful!!! Can’t wait to buy more furniture from both of them.
Our salesman Justin was very knowledgeable and trust worthy in reviewing our options with us. Would recommend him to friends and family for future purchases. Love my chair!
Auries was perfect in helping to assist us in getting the perfect furniture. I recommend her advisory role as she helped guide us to decorate our home. I would recommend anyone and everyone to reach out to Auries when visiting Ashley furniture!!
Justin was extremely helpful and patient. He answered all of our questions. We highly recommend Ashley HomeStore!
Alina was super helpful and patient with us while shopping for a new home. 🙌🏽 Thanks Alina!
The associate that helped me was great today. His name was justin, he made the experience fun and easy. If I need anything else I’ll be coming to him.
Will never purchase anything from Ashley furniture again. My fiancé and I ordered furniture 3 months in advance prior to moving into our new home, waited an extra 2 months to receive all of the furniture and when we did everything was completely damaged. Also you can’t contact the store directly you have to get transferred once you do not a single individual working can give you any answers. Never again worst experience I’ve ever had they should be ashamed of the the quality of the furniture and poor service they provide . A single star rating is a stretch for this place
Matt, our sales representative, was professional, patient, and knowledgeable. We were very happy and satisfied with our overall experience.
Trevor and Kim were amazing!!!!! Simply amazing!!!!! They were quick with all of our questions and incredibly patient and they got us scheduled for fast delivery. From the moment we walked in, Kim greeted us and she let us roam the floor, we picked our sofa, and then that's when Kim and Trevor came to assist us with everything. The entire experience was quick and painless. Cannot thank them enough!
Imani and Trevor helped us immensely. Stephanie was very nice as well. Very nice experience over all. Keep up the good work! 👍
Walked in and had to walk right out. My friend and I weren’t even acknowledged. Another lady had walked in as well and neither was she. I assumed they just don’t greet their guests. Until a minute later a saleswoman looks at me while walking past me to greet and offer help to the other lady. I’m Hispanic and it’s hard not to assume that I was purposely ignored as she walked right past me to help the white costumer. She was standing in the front with another salesperson and clearly saw us both walk in. Other salesperson just stared. Walked right out and crossed over to Raymour & Flanigan. I need to furnish my entire home and that’s where I’ll be buying everything. Thanks for that experience Ashley, sent me over to somewhere better!
Debbie went above and beyond to help not only my spouse but myself as well. She made us feel welcomed and like family, I would definitely recommend her to all my friends and family. We will come back thanks to her outstanding customer service. We weren’t only transactions to her and it showed from the moment we met. This company is lucky to have someone like Debbie working here, she is the true definition of what customer service should be! Just remember everything happens in his right time!
Stepped into Ashley to look for some furniture for our new home. We were greeted by Justin upon walking in. He did a great job answering our questions. We ended up purchasing a living room set & dining set. Very happy with our purchase and price.
We came here not knowing what we wanted. Nancy helped us out so effortlessly (Thankyou NANCY!!). We purchased everything we wanted and needed & left happy. Great location to shop at.
They did not have what I needed but let me tell you, the customer service was excellent. The associate on the floor explained what they had, showed us what they had, explained any delays. Ultimately, we went somewhere else but whenever I need anything replaced, I'll come to Ashley. They had a huge selection, and everything was beautiful well made.
Very disappointed with shopping with Ashley Furniture.(My salesperson was fantastic, the manager, Trevor, I spoke with was extremely Rude and unhelpful) 1. Prices are cheaper online & the Fairfield NJ store will not honor the prices. 2. Prices actually change depending on which financing option you take. Called the store for several days and could not get through, finally went to the store and was told they can't price match unless I changed my finance options. Next time I will shop somewhere else. The bottom line, the price of furniture should be the same no matter what.
My husband and I were very pleased with the service we received at Ashley. Thank you, Justin and TK for helping us select a sofa and a dining room set!
I wish I could give a zero star review for ALL of the bad experiences I have had with this location and Ashley's Furniture in general. I encourage anyone considering purchasing from any Ashley's location to dig deeper into their long history of shady business practices. Do not let their sales people fool you into thinking this will be a seamless process as other reviews have mentioned, once it comes to delivery and beyond, they stop showing any levels of interest. I'm not entirely sure how they are still in business at this point, but after being lied to, called a liar, and dealing with indescribable incompetence, I can't imagine they will be able to sustain a business for much longer. 7/30 Update: After our furniture being delayed numerous times, when it was finally delivered, the delivery team left a ridiculous mess of styrofoam and other garbage both inside our apartment and in the halls leading to complaints from our building. Additionally, I was given someone at corporate to work with to solve this matter weeks ago and they have since stopped responding or contacting us to resolve this matter without legal recourse.
I wish I could leave zero stars
The shopping experience at Ashley was amazing! Everyone was very helpful. However, the customer service after delivery is not so amazing. Our bed arrived (under 2 weeks from ordering which was fantastic) but was not put together properly and is missing parts so it is not safe to use. The frame is broken from improperly getting put together and the bed bows in the middle. When we called to tell Ashley the situation, we were told it could take over a month (another representative said he couldn’t give us a time frame) to get the correct parts! So now we are without a bed which is very inconvenient. Doesn’t make sense why we need to wait so long when this is not our fault and the furniture should be put together correctly in the first place when delivered! Very disappointed.
Victor was very pleasant and personable! Very knowledgeable of the products available and I was able to purchase sofas in stock!
Kim mink Amazing customer service, give her a raise . She was so helpful and was respectful of our space while we were shopping.
Justin & Lina were great. They helped us find all the furniture we need for our new house. Thank you!
The shopping experience was very helpful. Auries is very knowledgeable and her customer service skills were top notch. If I had a company I would hire her. Trevor is also a understanding person who worked hard to get us the best deal we could. Definitely walking out of the store highly satisfied.
Lina made it happen! This was my third room purchase at ashley!
Got everything we needed. Matt went above and beyond to make it happen
Experience was phenomenal! If you come to this store definitely work with Aurie. She is attentive, detailed and a pleasure to work with. She worked with our budget and helped us purchase exactly what we were looking for! Would definitely purchase from her again!
I had a great experience buying new furniture for my home with Debbie. Very attentive and super patient. Thank you
Excellent shopping experience! Justin was extremely helpful and knowledgeable, and made a shopping trip with three rugrats enjoyable. 😊 We found exactly what we were looking for, and for a wonderful price. Highly recommended!!
Imani is an amazing associate who helped my family find the perfect sectional.
Justin was helpful and professional and patient with our decision making.
Justin and Lina were so accommodating and super knowledgeable! Made the experience positive and easy! We love our new furniture!
Kim was super helpful and friendly. She went out of her way to help me pick out a really lovely bedroom set, excellent customer service! Made the whole process super quick and easy! 10/10
I called the night before I shopped here and Ed, the manager, helped me with a quick question about a product. In person, Debbie was super efficient and made my purchase so easy. I was happy to learn about the store's charity work, (helping kids who need beds), which to me is definitely a reason to patronize a business. I am really looking forward to seeing my purchase in my place.. Thanks, Debbie from Missouri!
Trevor was the most helpful associate I've dealt with. After going to so many stores he heard what i wanted and worked with me. So nice and easy going! Greatest deals!! Thank you so much!
Very happy to have met and worked with Kim. She helped me purchase a beautiful loveseat and sofa. I appreciate her customer service. It was a pleasure working with her.
Kim was wonderful. She greated us upon entering the store. Was very knowledgeable about the furniture. It was a pleasure working with her .
Justin was the BEST! from the moment we walked in we were welcomed with open arms. Down to the process of finding the bed-set of my dreams to a nice comfy mattress! im so satisfied. Literally coming back next week to buy more!
If you want great service, see Justin. He answered my questions with ease and I was in and out of the store! I did not feel like I was being pressured into buying anything I did not want, and the transaction was seamless. I’ll definitely be back for future purposes!
I dealt with Justin from the beginning and he was very helpful and easy to work with. We were even able to handle the purchase remotely and he always responded to me quickly.
Justin was extremely helpful assisting me in finding a new bedroom set! He has a great personality and made the entire process easy. Ask for Justin when you’re ready to make your next purchase.
Purchased two bedroom sets today. Justin was an exceptional salesmen. Gave me the best prices, has a great personality and answered all the questions I had. He made my buying experience fun. Ask for him when you make your next purchase.
Just had an amazing experience shopping for my new apartment at Ashley Fairfield thanks to Debbie! I came in to the store this evening looking for bedroom and living room furniture for my new apartment and was admittedly quite overwhelmed by the decision making process and worried about prices. Enter Debbie! She took the time to get a feel for my style and presented me with stylish pieces that fit my vision. Debbie also l worked with us to obtain the best possible prices, discounts and earliest delivery date for my furniture and was personable, friendly and a delight to chat with. Thank you Debbie! -C.Grayce
Justin was a great help to in us in searching for a couch and dining table. He showed us various options on the floor and online and we were able to place an order. During checkout, he was able to offer us a great price that we were not able to find at nearby stores like raymour and flanigan across the street.
Very happy to have met Kim at Ashley Furniture! She helped me get all the items I wanted and provided great recommendations for items I wasn’t sure about. I appreciate her customer service; she made me feel very comfortable and at ease. Thank you Kim, I’m very excited to get all my new furniture pieces!
We had a great experience with Matthew at the Fairfield store. He had alot of patience helping us navigate the various options and really worked with us to help finalize our selection. He provided all the details we wanted and the right amount of opinion when we asked for it. A true professional. Looking forward to our new furniture being delivered!
Justin was extremely knowledgeable about all of the items in the store and very patient. The experience was overall excellent.
On me and my families experience we loved it! The worker Lina was very kind and helpful plus she gave us a good discount and deal! We bought more then we thought we were and we will definitely be going back! We are going home very happy!
Went to Ashley’s Home store in Fairfield, NJ and Justin did an excellent job helping us chose the right dining room set for our space. Really helpful and patient.
Nicole was very patient and kind with us and our children as we went through and tested and sampled just about every couch they had. When all was done, we got a wonderful price on the lot and overall, a lovely experience.
I had a wonderful experience thanks to Trevor. From the moment I walked into the store to finalizing my purchase, Trevor was there to assist. I came in just to look at the Jeanette dining room set. I left the store with a new dining and living room set ordered. Great experience, very happy I came. Thanks for your help Trevor!!
Love my new sectional. The delivery was fast and they were great!
victor was great and helped us with finding and assembling the perfect couch for our new home !!
Outstanding service from Jackie and Justin! Made the process super easy!
When I bought my new bed, taking away the old one was part of the sale. Then the delivery guys say they can’t do it. So I call and the store tells me it is up to the discretion of the driver. The store screwed me over.
Thanks Justin for an awesome purchasing experience. You were patient and specific to our wants. Your service was greatly appreciated!
Bought a bedroom set from here with the help of Lina. She was really helpful and friendly. Met every expectation of customer service. Even put up with my dad’s horrible jokes. Thank you!
It was a great Kayleigh was my sales person she was professional and such a wonderful person and answered all my questions. She was patient and helped me with my decision. She is a keeper. her kindness was exceptional. Thank You
Returning Ashley customer. Victor was very knowledgeable, able to find some great pieces for us and was able to work with us on financing. Will continue to use Ashley for future furniture needs
Nicole our sales person was awesome and made the shopping experience quick and easy. Highly recommend finding her if you go
I was waiting for more than a month to receive bedroom sets from Ashley. After a month, Ashely delivered a damaged rail. I asked them to take the damaged rail back and deliver the new rails soon as possible. After I waited another week, finally they delivered the new rails today, but they forgot screws at this time again, and couldn't assemble my bed without screws again. They left all the parts in our bedroom now and my bedroom is so messy by all the pieces that they left. I just spoke to the customer support, and she told me that I need to wait at least one more week to deliver the screws. I feel so frustrated and stressful now. I am worrying if they make another mistake next time, and need to wait forever to have a bed in my room. I don't understand why buying a furniture is such a headache and stressful. It was my biggest mistake to buy bedroom sets at Ashley in my life.
Imani Sanchez is absolutely hands down the best! She’s super friendly and worked closely with me to find exactly what I was looking for!
Justin (with the help of Trevor) made using my Platnium credit a breeze. Wonderful patient and oh so very helpful !!! If you go to the Fairfield showroom def ask for Justin.
Matt made the whole experience quick and painless 👍🏼
We worked with Auries and she was absolutely wonderful! She was the reason we came back to shop at Ashley’s Home Furniture for my bedroom set and I couldn’t have asked for anyone better to help us find exactly what I was looking for my room!
Justin was super friendly and helpful when finding us a new sofa. He took everything we said into consideration and found us the perfect couch for our new apartment. Ravon was also extremely knowledgeable and nice when showing us new mattresses. Both gentlemen made our experience at Ashley very enjoyable and stress free. Will definitely be coming back to this store for future furniture ventures!
Had a very relaxed and pleasant experience here. After having visited several other furniture stores online and within the area, my girlfriend and I were able to find a sofa we liked and could afford for our new apartment. Justin and Ravon were exceptionally helpful in helping us decide what to got and were also very personable. Overall we had a great experience and are getting new furniture because of it! We'll certainly be back for future purchases in making our place feel more like home.
The sales rep are very friendly unfortunately it's just unfortunate they give incorrect information. My first encounter was with Lina who was very helpful & understanding of my situation. Lina suggested I put money down the secure the pricing while I was in the process of closing on my house. I returned to the store a few days later, Lina was not there but Arias (I believe that was her name) again very helpful. However they both informed me I had 30days to get my deposit back if I changed my mind. Well I changed my mind & I was refused my deposit. Instead was offered a store credit Instead. I spoke with the manager Lileese who was useless, unapologetic & short with me. Thankfully Victor helped me find something to use my credit. Note to self read the fine print. I won't be shopping here unless I know for sure it's what I want.
Justin was amazing! Very informative answered our MANY questions and was very patient. Showed us multiple bedroom sets to help us make the best decision for us! Thank you Justin!!
Debbie was amazing she made the process so easy and enjoyable
Customer service was great while purchasing. Delivery was a disaster. They did not have tools to put furniture together. I had to supply the tools as well as help carry furniture since they were struggling to lift furniture. They also damaged my wall. I would shop from Ashley's again but I would never utilize their delivery service.
Very nice customer service, Debbie helped us select bedroom furniture for our house. I would recommend coming here.
Debbie was amazing and helped us find the perfect couch for our new home! She accommodated our needs and was extremely transparent, laying out all of the associated costs to make sure we were comfortable with our purchase. Thank you Debbie!!
Great customer service experience. Justin was amazing and explained every detail elevating our in store experience . Keep it up Justin and thank you!!
Hi, Justin was excellent and so helpful! Thanks so much!!
Amazing service
TK was a pleasure to work with - he knew his product well & made our experience a great one.
Our first place browsing for Furniture and we stayed and bought because Debbie was Amazing! She was so helpful and friendly. We love the prices!🥰😘❤
We purchased bedroom sets on 4/10 at Ashley store in Fairfield , and we asked them to deliver my furnitures in early May; however, the earliest delivery date when they had was on 5/26, because Ashely delivers furnitures only once a month for the area where we live. It was a little longer than I thought to deliver, but we agreed to delivery date on 5/26 nicely. Ashley customer service called me a few days before the delivery date, and they could deliver between 6:30 - 10:30AM. I thought that they wouldn't come at 6:30AM, which didn't make sense to deliver so early in the morning,. I was wrong. Delivery workers actually came at 6:30AM. My kids woke up so early, and probably my neighbors were also bothered by the delivery so early in the morning. When we checked the furnitures before delivery workers moved them from the truck to our room, we found a serious damage on the bed rails. There was a big crack on the panel rails. We told them we couldn't take this damaged bed, and asked to bring new rails early as possible. Deliver workers said OK and they said it would take few days to deliver new rails. They left all other pieces in our bed room until they bring new rails. We received the email from Ashley customer service in a few days, and they said the delivery date for the new rails is 6/23 when is almost a month after they delivered a damaged piece. I can't believe the situation that we need to wait a month to receive only a piece of furniture. My bedroom is messing up with all the other pieces, and we need to sleep in the messy room for another month. I never buy anything from Ashely again.
Trevor was awesome and helped us find the right sectional for our new apartment.
Just went mattress shopping At Ashley Furniture in Fairfield. Learned so much about our sleeping needs thanks to our sleep experts Ravon and Justin , We hopefully will never have a bad night sleep again !! Can’t wait to try our new mattress
Justin was a good guy. Very knowledgeable and makes you feel comfortable.
Justin was fantastic and extremely knowledgeable.
Ashley furniture, provide excellent service. I am.very happy with my purcharse.
They are very professional
I worked with Justin and Chris to get a kitchen table and couch and they were awesome. Very professional and easy to work with!
This gentleman Justin help me with a bedroom dresser he was extremely good service thank you Justin
We went into the store no one greeted us, so my mom and i started looking and then this employee named Matthew starts following us around the store after 10 minute and I stop and ask him if they have any desks. The guy looked super confused that I talked to him. After a few seconds of us staring at us he finally says he does have some and I asked him where cause I didn't see anything. The guy gives me another confused look and just stands there for a few minute. I finally walk away seeing the guy was useless, right as I'm walking away his like if you follow me I'll show you the desk...
Justin was extremely helpful and patient.
Walked in looking for a new bed set for my mother that was comfortable, stylish but yet affordable. Nicole greeted in when we walked in and all I had to do was describe what I was looking for and she immediately overly satisfied my needs. Less thirty minutes of being there I was already signing! Super happy and love this place! Will definitely be back for our next furniture purchase and definitely will be asking for Nicole!
We made him walk a lot but he was still patient and had a lot of great inputs, always had his measure tape ready ☺️
Amazing time with Victor pick him for all your needs very helpful for what you are looking for and very knowledgeable with the products
Lina and Jackie were amazing. Best customer service ever ! They helped me with a very large purchase. Great experience!!
Victor was incredibly helpful throughout our process today.
Worst place to shop. We made a purchase in February 2021 with promise to have our furniture shipped in four weeks . Three and half months after we still haven’t received the shipment. We were consistently lied to by the sales people with false promises on delivery dates till finally we gave up and asked for the refund. I would never go back to them and won’t advise anyone to shop there.
If you are looking to furnish your home indoors or outdoors go see Debbie at the Fairfield NJ Ashley’s furniture, she is excellent and truly cares about making sure your happy with your selection. You will be happy you did!
Great service! Victor was a pleasure and assisted me with all my questions.
See victor!! He’s very helpful, very patient and knowledgeable! Head on over to Ashley’s now!
Had a great experience shopping here. The moment we walked in the door we were greeted by an amazing salesperson Denise. She was extremely knowledgeable about their products and also had a great eye for design and style. I would highly recommend shopping here and asking for Denise.
Outstanding customer service provided by JUSTIN and Manager, Jackie! We loved the clean show room and the different decor items that helped us decide which furniture we needed! We made a big purchase of two couches a dining room set there and the staff was patient and attentive the whole time. Even the other staff that were assisting other customers seemed friendly and attentive to their customers (El) seemed very positive and gave the atmosphere a comfortable vibe. We appreciated the complimentary water and coffee. The nice part about this furniture store is that most things are "a la carte" meaning the dining room table doesnt have to be sold with the chairs- we bought a table and chose other chairs in the show room. we are so excited to decorate our new place! THANKS xo
My salesperson Auries was amazing! She was extremely patient and went above and beyond to help us make a choice on furniture. Much appreciated customer service!
We are extremely happy with Ashley's furniture's quality. The customer service is exceptional. Our "advisor" Victor Diaz at Fairfields branch was extremely helpful and patient (even with my 15 month old tantrums). We have definitely become Ashley homestead faithful customers. Thank you victor!!!
Good service and quality. Prices are OK.
Kim has been amazing to work with. This is now our separate purchase with the store and specifically Kim. An easy and pleasant experience, simply put. Furniture looks beautiful!
The store was fine. I wasn't shopping. Just hanging with a friend redoing his apt.
So we went to 5 different stores and sat in easily 100 different sofas. (That's no exaggeration) we ran back to Ashley 30 minutes before they closed thinking we had decided which couch we would be parking our butts in for the next 5-10 years, or how ever long a sofa lasts, until the salesman Justin said how about this one.... And we loved it. He even delt with my indecisive self and stayed late just to make sure we were happy. I changed my mind I think 4 times and I never felt rushed or pressured into a purchase. They even set up 3 different delivery dates so we would get our furniture in time for our move in. I'd definitely recommend going here and asking for Justin. Very nice store, with great staff.
Place sucks, we ordered a couch and dining room table + coffee table 7,000$ dollar + purchase February 15th and was promised to have it 3 Weeks after the purchased date. And here it is end of April and still no couch or call for delivery. I’ve called and they keep saying next week and then nothing ready to cancel the order and shop elsewhere
Auries was incredibly helpful and we are able to get exactly what we wanted.
I just want to thank Justin for an awesome experience today in helping me find the perfect sofa. He went above and beyond. I truly appreciate him showing me the many options and taking the time to find exactly what I was looking for. Store was clean. I was greeted as soon as I entered and wasn’t pressured into buying something I didn’t feel 100% about. I recommend Justin and Ashley in Fairfield NJ for its selection and professionalism.
I must say I was impressed by the display, but more so I was impressed by Victor the sales rep, he was very professional and regards to understanding the customer and what the customers was looking for I'm with the customer wanted. I was also impressed with his patience and courtesy. I will definitely be referring friends and co-workers to Ashley furniture store.
Don’t trust any of the warranty service they would sell you is all scam to get you pay for it and then not cover for anything. I place a claim about my dining table and accent couch right when covid started, we didnt feel comfortable allowing people to come to our house so they declined. Then we place two more claim after that and still got declined because it was already an old issues. Called them to get a refund and they basically said no even called the store to see if they can help me with this issue and got no help from them either. They just here taking people money and selling warranty service that dont do anything. I made a big purchase at this store $10,000 dollars and got played by their warranty promises. Would never go back there again
Kris and Lina are amazing they help me to find the best opción for me.
Justin was fantastic! He treated us with respect, was personable, and knew what he was talking about. We now have a brand new couch/loveseat set on order.
Auries is an amazing and very helpful sales associate with excellent customer service skills. Thank you.
Had a great experience with Auries. Excellent customer service skills.
Victor and Jackie were amazing! They were extremely helpful, thorough, and patient. Worked within our budget and even got us an amazing delivery time! Thank for you all your help!
Justin was fabulous helped me sooo much I’m going to love everything
Auries was a great help! She was knowledgeable and went through the ordering process quick and efficiently.
Justin was super patient and got us exactly what we wanted!! Excellent service.
Auries was such a great person! We couldn’t have been luckier with who was able to assist my family and I. We interacted with many of the employees and everyone was so kind. Thank you for your help Auries, it was greatly appreciated. We hope to get you to assist us if we have anything to purchase in the future!
Matthew and Victor went above and beyond to make us happy and meet our needs . The absolute best guys in the business. If you’re looking for a bed or mattress check them out at the Ashley Fairfield location and ask for Matthew and Victor, I promise you , they will hook you up .
If i could rate this place a ZERO i would!! I ordered a bunch of furniture from this place and my dining table came without the chairs and the table was completely damaged! I received my order today after waiting for it and I am so upset that it is all damaged. After all the headache this horrible company isn't even willing to refund/replace or fix the damages. I went to the store to try to resolve the situation and they were rude and up helpful. I will never buy from this company again.
Back in 2018 me & my wife really cut back on our expenses to save up roughly $2,000 to buy a new sofa. Like most people in my generation we started our quest with research " How is a quality couch built" & what are some of the things to look for at the show room to help us determine if the sofa was up to par. Once we felt confident enough to select a quality sofa we began our search. We went to a few different stores & eventually ended up at a Ashley's furniture store. My wife fell in love with a particular sofa & I began to put my knowledge to the test. After going thru my check list I believed we had found the one. At this point we started speaking with a sales person by the name of Kim. Kim was very helpful and after speaking with her about the couch she made us aware of an Ashley's warranty that would extend of manufactures warranty up to 5 years. She explained that the insurance would cover rips, punctures, stains & a list of other things so my wife & I both spoke & agreed that it would in our best interest to buy the warranty since we had 2 children. Once we agreed we told Kim we were ready to buy. When we returned home & I looked over our receipt I noticed we were over charged for the warranty. I called the store & a refund was given for the over charge. 3 years later while we were do a cleaning of the sofa like we normally do every month we noticed that the sofa was splitting at a seam at the very top of the sofa where the pillows are attached. We thought to our self no biggie thank god we have the warranty. The next day when we were planning on making the claim my daughter punctures the sofa with a sharp pencil and makes a few holes in the sofa. So I got on my phone and submitted a claim with the warranty company. To our surprise the claim was denied because they said it was a accumulation of damages plus they don't repair any splitting of any seams. So I replied to the email the warranty company sent to me and I never got a response. I looked up the warranty companies phone number and called a handful of times with to luck reaching anyone. After all that I decided to call Ashley's customer care & I was basically told IN NICE WORDS " Yeah sorry they are a 3rd party warranty if they don't want to make the repair we cant force them but if you would like you can call them & get a prorated refund". I was mortified ! I couldn't believe that after all the research I had done I was allowed to be scammed. I began to look up the warranty company and long & behold there were complaints after complaints. I this point I decided to make a better business bureau complaint so that others would not be allowed to be robbed of their money. Once the complaint was in I got a call from Ashleys customer care & it was Nicole Pornovets she was very nice and understanding. She said she would do what she could. She asked me to send pictures and i did. The next day she got back to me and said that Ashleys would be willing to order parts for my sofa while we work with the warranty company to resolve the issue of repair. The following day I get an email from Nicole saying that unfortunately the sofa is no longer made so they cant order any parts. So I replied back to her saying that in the warranty it states that if the sofa is no longer made and parts are no longer available that I would be given a voucher to pick another sofa from Ashleys. She replied that was correct but that she was going to work with the warranty company and get back to me. Long story short that was March 29,2021. Since than I have called her roughly 20 times and sent multiple emails and since today I have not heard a word. I am assuming that she was unable to get any help from the warranty scam and it was easier not to ever speak to me again. Please don't waste your money at a business were you are not an appreciated consumer. Not to mention a place where they allow their customers to be scammed by a 3rd party warranty that says they cover repairs that they wont cover !!!!
Had a wonderful experience at Ashley HomeStore today. Our sales person Debbie was very friendly and helped us in the process of buying new furniture for our family room. She was not pushy and her ideas made us walk out of the store extremely happy with our purchase.
Kris Colon was great! He helped me so much. I will definitely recommend him
I am so happy with my purchase! Kim was very helpful and treated us with care. We are first time renters and she was like a mom.
I would give Auries 10 stars if I could. Furniture shopping is pretty unbearable but Auries was incredibly sweet, patient, informative, thoughtful, and fun to be around. I feel fortunate to have had her take me around the showroom- she took note of what I was looking for and was able to show me pieces I loved immediately and even remembered details from my last visit. Not once did I feel rushed or forced into a sale. I purposely drove to this location, which is further from the store in my hometown, just to work with her. I really cannot say enough good things about Auries- such a pleasure working with her!! Highly recommend taking the trip to the Ashley in Fairfield- ask for Auries!
(Translated by Google) Very beautiful the girl Yamada cute very attentive to me thank you (Original) Muy bella la chica yamada linda muy atenta conmigo gracias
Love this store
Kim was super helpful with choosing out our new kitchen table. She wasn't "pushy" at all which was nice and made my wife and I feel relaxed to take our time and not be pressured. Highly recommend asking for Kim !
I went to Ashley's in wayne today and bought furniture for my entire house. I got there around 10:30am and left the store around 4:30pm. I purchased 3 bedroom sets, 2 living room sets, a small kitchen set , 2 cosey couches and 2 mattresses (set back 17k). The sales agents, Lina and TK, helped me through the entire process in finding what I was looking for, the process was hectic and we did find what we were looking for. I was also Able to get delivery on my target date, thank you Lina and TK! The experience was very pleasant!
Debbie was extremely patient and helpful. We bought 2 bedroom sets for my kids and she explained everything perfectly. I would highly recommend her when you go to the Fairfield location.
Absolutely horrible experience from beginning to end besides being told we never had a delivery set up several times to getting partial delivery with wet chairs 5 different broken items the managers at the Fairfield Nj location is horrible. People should save their time and spend their money elsewhere
Excellent service. Sales team was great!
Trevor was amazing and finally help my wife pick a sofa. Best help we ever got. Wow.
Jammie was helpful in our buying process and helping us pick out what would be best for us. Trevor was a big help with his knowledge of beds and what would work for us! Store was clean and great options for every room.
Justin Hamacher was so nice abs super helpful!
Went here in search of a sectional and possibly a dining room set. Kim greeted myself and my boyfriend at the door, helped us right away. She answered any questions we had and made the experience very enjoyable for us. We can't wait to get our new sectional and dining room set!
excellent
Lina Morales is the nicest salesperson ever! She is patient, kind and understanding. She took her time to help me decide on the perfect furniture!
I WOULD GIVE NO STARS IF I COILD. Do not buy from this store the sales team are fraudulent and misleading. They do not tell you the real wait time for products. They do not tell you if you receive any portion of the product it can not be returned or refunded even if the other part NEVER comes. They will sell you a bed and mattress. Deliver the mattress and tell you the bed is on it’s way within the week. 5 months later there is still no bed or true delivery time. When you try and return the item you will be told you can’t because you accepted in your house. NEVER ACCEPT PARTIAL DELIVERY. They act like they are helping you out getting the product to you quickly, but in reality they are just lining there pockets selling half items that’s can’t be returned even if it can’t be used due to their negligence.
By far the worst furniture store I ever had to deal with. Horrendous costumer service from not only them but the delivery companies that they hire. Especially one of their managers Wendy. Dealing with them is not worth the headache especially considering the poor quality of their products. You are better off spending the extra money for better quality furniture and costumer service. I think Ashley’s only hires incompetent people. Purchasing furniture from here was a huge mistake I wish I didn’t have to leave 1 star.
(Translated by Google) It's a shop with professional sellers - Matt and Sean 👍👍 and a large selection of furniture. I recommend. (Original) To sklep z profesjonalnymi sprzedawcami - Matt i Sean 👍👍 i dużym wyborem mebli .Polecam.
I wanted to update my post. After some early frustration with customer service and sales managers, I have finally received my full refund for the furniture I had ordered and prepaid in January but which ultimately had to be cancelled (due to back order and stopping manufacturing). Thank you to the person that responded to my prior review and provided assistance. Best regards, Ana
I'm happy with the services there specially the service Justin gave he was an excellent help.
Just the best no hassle pros. Look for Auries, Kim, TK or really anybody because they are warm, understanding and will work with you and all of your families need.
Shopping and delivery was very easy, no pressure, and timely.
Great experience with Auries! She was very helpful, but also not overbearing. She made the check out process super efficient!
Jackie at Ashley Furniture on 46 was super helpful. She engaged and answered any questions or concerns I had. She wasn’t pushy and knew just what to say to ease any concerns/ questions. She walked me through the process of variety of options I was able to choose from and really eased the process. Definitely thankful for her to assist me through purchasing a couch and dining set!
Ellis was very helpful and had thorough knowledge of what was on the floor. I gave my needs and priorities and she was able to direct me to what fit me best. Going on a weekend was crowded but I still received complete attention. Great experience overall
DEBBIE WAS GREAT FROM THE START WE FELT SO WELCOME NO HAGGLE DEAL GREAT DEMONSTRATIONS .GOT BEAUTIFUL STUFF. MATT WAS ALSO A GREAT HELP THANKS!
We ordered a bookcase storage bed online 3 months ago for our son at this location..the delivery and warehouse team delivered the bed thrice without the hardware and missing parts..still need to wait till we get our screws and a complete bed in place..horrible experience
Lina was great! Really worked with me to find what I loved and what would fit with my space.
I had a wonderful experience with salesperson Debbie. She was efficient and thorough with me purchasing my new couch. She made it easy, thank you Debbie!
Justin was great! Super helpful, price matched from online and didn’t get upset when I changed my mind after he written the whole order up! Can’t wait to get my dining table set and accent chairs.
I want to give a special thank you to Lelis Fairelough for helping my wife and I on getting literally everything we needed for our very first apartment. Her service was literally phenomenal from when we walked into the door. She got us everything we needed but also gave us time to look around and see what we like and help us but all the pieces together. She made my wife really happy and that’s the most important. Once again I want to thank Lelis Fairelough who was actually just helping out in the Fairfield location that day but she was awesome. I’m so happy with her overall service I highly recommended anyone shopping at Ashley’s Furniture to shop with Lelis you won’t be disappointed!!!!!
Kim was extremely helpful with the selection of our new couch.
Justin at the Fairfield location is the man!!!
Kim was amazing and attentive. Love everything I picked. Will return for future purchases.
Kim and Terry were super helpful and knowledgeable. They gave us plenty of space while we shopped and didn’t lurk behind us, as many furniture stores do. Highly recommend.
We really enjoyed Justin’s help. He was patient and showed outstanding service. We will Definitely come back if needed anything else for our home.
Sam and Trevor are a dynamic team. We cannot wait for our new bed. They made the process easy to understand and broke down all the info and pricing.
They actually have an in-house guy that sews the couch on site. First time I’ve ever come by a furniture store that offers that. The salespeople are very nice and helpful.
I had a great experience shopping at Ashley’s . Kim Mink was awesome to work with and I would recommend her highly.
Didn't have anything we liked.
Friendly, knowledgeable, professional service from sales to delivery. Delivered when promised. Furniture looks great.
Debbie is awesome 😎 She is patient and not pushy. Super friendly and we ended up buying an amazing recliner set.So happy with their collection and eagerness to help the customer.
Justin is awesome. He helped us immensely, and was the perfect combination of personable and attentive without being overwhelming or creepy, which is incredibly rare. He's a diamond in the rough.
6AM on Saturday morning is too early to deliver to anyone's house. Delivery guys were great though.
Horrible customer services and worst experience we have ever encounter. Back in December we went to location in Fairfield looking for a living room and bedroom set for our new home. At the time we were told that it will take about 4 to 6 weeks for order to be delivery. 4-6 weeks passed and no updates about our order. After several calls we finally got to speak with a manager at the store which eventually gave us delivery date for 2/11 for half of our order (living room set). On 2/11 delivery team arrived but as soon as they parked they told us that they cannot fit couch without even at least try. We requested for them to at least try but they could not even lift the piece to the main door. We had to contact Ashley and order had to be send back, representative over the phone tried to push for us to accept couch when they could even put it inside the house. We were then advised that we needed to have a special delivery team that will de assemble parts, we were told that this needed to be set up with store we made the purchase. We went back to the store on 2/13 in person to discuss current issues (over the phone nothing can be accomplished with this company), at the store were told that new delivery date will be rescheduled for 3/6 and were told that all pieces for our order (over $6000 purchase) will be delivery in one day. 3 days ago we received email stating that order for 3/6 only contains one item, we contacted Ashley again but they could not tell us what happen to the other pieces and directed back to store. We just had enough of this situation we decided to cancel our order get our money back. However, for the last 3 days we been getting calls and text messages about a delivery that has been canceled, we been repeating information and been transfer back and forth to customer services and store team and neither one seems to communicate with each other. All we want is our money back. This is the most unprofessional situation we have ever encounter.
Auries Such an amazing experience shopping for a mattress. Aries and TK were amazing and so helpful. They help me choose a mattress that would meet my needs and not break my pockets. I am excited and grateful!
Price is reasonable and I have bought furniture here before
Great experience!!! Fast service! quick delivery Ask for Kris the one you cant miss!!
Good service Good staff
Trevor was the best, very attentive and friendly. Gave us options on what we were looking for and answered. Every question we have. Check out was a breeze. Definitely recommend asking for him when shopping here.
Justin was so helpful and insightful on all the furniture. Very patient and worked with our budget beautifully. He helped me and my wife find the perfect furniture for our new apartment. If you visit this location I would highly recommend Justin for assistance!
Management is horrible, promise me and my wife furniture everything was going to be delivered . Now I have the warehouse saying Tuesday March 2nd for the second love seat . When we told Ashley hundredth times we off Mondays . Warehouse called today say everything is at the warehouse why they didn't reschedule everything today March 1st, now I have to take a day off tomorrow . Never again would buy from them . Thanks alot Sam. They just make you sign papers and promise you so your stuck with everything .
Great shopping experience Kriss was very helpful
Great experience from shopping through delivery. Highly recommend Kim. She was quick to help, answered all of my questions and was a pleasure to work with. Will definitely be back!
After an extremely disappointing experience at Raymour and Flanigan (three cancelled deliveries) we went to Ashley furniture and was treated by TK. He listened to us and understood our frustrations and was able to get us an even better bedroom set then we had ordered from R&F. Pricing was great and quality was better. Highly recommend Ashley Home Store in Fairfield, Nj and recommend seeing TK even more.
Great experience! Service was super helpful! Shawn took care of us and was honest and easy to work with. So happy with our experience here and the customer service!
Their customer service is absolutely awful!!! they delivered half of a bed and then I had to chase them down to complete the order! Their sales people are there to sell cheaply made mass produced furniture and take ur hard earned money! been 2 and a half months and still don't have a complete bed or refund. Dont shop here unless u are willing to take the risk that this could happen to u!
thanks for the help
My wife has I went to the Ashley Furniture in Fairfield and dealt with Courtney. She was excellent to deal with and made the experience enjoyable. She was professional, friendly, and enthusiastic. I’d recommend no one else!
(Translated by Google) Very bad service 😡from the 9th they brought my furniture they did not bring the legs from one side they told me that soon since then the furniture on the floor is getting damaged and we called and they only said to call costumer service we called and they sent a leg nothing more And there were 13 cushions and they brought me 9 a taller piece of furniture I have and more than 30 minutes for them to answer they have us very angry 😡 when one goes there they offer you everything afterwards nor do they want to be called very irresponsible with the service they get angry (Original) Muy mal servicio 😡desde el 9 trajeron mis muebles no trajeron las patas de un lado me dijeron que pronto venían desde entonces el mueble en el piso se me está dañando y llamamos y solo dicen que llame a costumer service llamamos y mandaron una pata nada más y eran 13 cojines y me trajeron 9 un mueble más alto tengo y más de 30 minutos para que contesten nos tienen muy enojados 😡cuando uno va aya te ofrecen todo después ni quieren que les llamen muy irresponsable con el servicio enojadan
This is my third time using Ashley Furniture and I have to say that they are the best! I was helped by Kim Mink who was quick, easy and efficient. Couldn’t ask for more which is why I keep going back! Highly recommended and their stuff stays in great condition.
There is a lady manager or supervisor who is rude, whose goal is to basically not sell anything to customers. But apart from her there are some nice sales people here. I love shopping here!
We came to Ashley’s in search of a new couch. Courtney was amazing in helping us find one that fit our needs. She really connected to us with her interest in dogs and was overall very friendly. I would recommend Ashley’s and Courtney’s to anyone in need of new furniture.
Came in looking for a new living room sofa and was greeted by Justin. We explained the styles we were looking for and he took us around the store to show us options. We found a wonderful brown sectional and can’t wait for delivery.
Very disappointed. In store, they will give you a 4 week delivery time, the website says 6-8 week delivery and your actual delivery time will be months out. Disregard any delivery time you are told and don't bother calling for an update. No one can answer any of your questions nor are they very interested in creating any type of solution. I spent $4,000 on a couch that comes with zero customer service. Expected more for what I paid. I would look else where
Was told 2-4 weeks for delivery, it took over 6 weeks. Kept being told it would be another few days over and over. The guys didn't know how to put the table together so that took a while, and they left garbage behind inside and outside. In the end, we really like the furniture and that saved your score.
This place was amazing . Rich our salesperson was unbelievable! He couldn’t do enough to help my family and I and he is a great asset to Ashley Furniture. Every salesman should be like Rich! Came in specifically for his expertise! Thank you again! We love our furniture!! Lisa Auriemma
Good merchandise, friendly sales staff Delivery came nice and early and was a quick process
My daughter and I had such a wonderful experience today. Both the Salesman Rich and his Manager Vinny were great to work with. They were so personable and interacted with not only myself but with my daughter as well.
Every shopping experience should be this easy. Vin and Rich were amazing and extremely helpful. Would definitely recommend shopping for furniture here, as I know I plan to again in the future.
I just bought a mattress for my new place and i’m super excited. Debbie was so nice and helpful! She showed me so many options and matched prices for my convenience. I would definitely recommend going and asking for her! Going back next week for a couch.
Very nice salesman but the price was 800 more than Amazon and Amazon had free shipping.
Debbie was totally awesome, helped me find literally everything I needed and wanted, in my budget and really stylish! Coming back soon when I need more items!
Trevor was great. Made everything smooth and easy. Thank you Trevor
Absolutely superb service from Richie and Vin. A dynamic duo that went above and beyond our expectations. 5 Star experience 👍🏼👍🏼
Had a great experience with Kim and TK. They were accommodating every step of the way and walked us through the store. Any question we had was answered. Very professional and kind! Will certainly return.
Rich was phenomenal! Great customer experience. Very friendly and answered all of our questions. Not pushy and very honest. We felt as if we known him for years
I had bought a couch from them. My salesperson told me 2-3 weeks. Ended up coming 5 months later. Also the service guy ended up no show twice. I usually don’t write reviews, because I’m pretty easy going. But this has been hands down the worst I have ever experienced. Also they didn’t care about my situation at all. In fact I got blown off by them when I was trying to get info about my purchase. I will make sure I tell every person I know not to go here. Awful. Border line illegal. They pushed it that far.
This place has the best customer service. I work in retail and I now how hard it is to be happy and to keep a smile. But this place has been the place that every time I come in they give me a smile, they are polite and they give you the space to shop around. Kim is the best. She help me all the 3 time that I came in for the same problem ( me been picky) I couldn't decide what color I want it and then we didn't measured correctly , and they still happy to help me fyi I still think I will change the color lmao. But the best thing is that you can come to this place and you will find very good people. Aleisha the manager ( sorry if I spell it wrong ) was the best and even with my kids and my husband. Thank you very much. U didn't just get a sale you got a customer for life.
Trevor was very helpful not pushy on sales great experience will recommend to anyone 👍 definitely coming back for future purchases with him!
Trevor is just fantastic. He was very helpful and had a sense of humor. I would highly recommend and ask for him. You will not be disappointed.
Good quality furniture and courteous service .
Debbie was amazing. She helped me and my family pick a beautiful living room set and dining room set. Great customer service. Thank you.
The best experience I ever had buying furniture.Thank you so much Silvio and Jim you guys were truly the best amazing and kept your word truly a wonderful experience!!
Had a fantastic in-store experience at Ashley. Very impressed with Debbie, the sales assistant/customer service rep who attended to me. Her service was impeccable, a true example of how customer service should be like. I was truly impressed, I can't say it enough. Look out for her when you go in!
Thanks for a great shopping experience! Picked out what I wanted and you delivered so quickly. Professional and efficient from start to finish!
Matthew Hazuda made our day much more enjoyable! We are expecting our first baby in January and preparing the house for his arrival. Needed a sofa-bed, a new couch for living room, dressers, cribs, all that kind of stuff. We went to Ashley's in Fairfield NJ and Matt was great, helping us through the purchase of both a sleeper and a living room couch. Great service, great price, and the manager was superb too helping us with finalizing the purchase. Super pleased! Will surely go back for the rest of the stuff we'll need down the road.
If I could give Ashley in Fairfield, NJ more than 5 stars I would!!!! Everyone at this store is super helpful. The managers and the whole staff have been beyond amazing!!!!! We had such a wonderful experience here and I would never go anywhere else. THANK YOU Scott, Vin, Jim and Shawn!!!!!!
There needs to be a 0 stars option. Ashley Homestore sells defective merchandise and will not stand behind their products. There seems to be no quality control. Ashley Homestore will gladly take your hard earned money and when there is a problem they will do whatever they can to dismiss you. Consumer reports just listed Ashley Homestore as THE WORST walk in furniture store. You read that correctly. THE WORST. If you are looking for disposable furniture that will last a few months and then be dumped at the curb, then you will be satisfied. If you work hard to earn a paycheck and value your money, run away from this nightmare. This furniture will not last. Customer service will not help you. Corporate offices will turn a blind eye to the consumer. Store managers do not want to help you resolve problems encountered with their products. If you value your time and do not want to waste hours of your life (that you can never get back) on hold with customer service, or composing emails that will not get responses, or taking trips to the store to speak face to face with a manager, then please heed this advice and don’t shop at ANY Ashley store. And be aware that Ashley furniture is sold pretty much everywhere, so be that crazy person who will crawl on the floor to look for hidden tags. If it says Ashley as the manufacturer, move on. Ashley Homestore, I hope you read this!
Jammie helped us! She was extremely patient and helpful. Very pleasant to work with! We will definitely come back to visit and request her assistance!
Debbie and Van were both very helpful and made the experience of picking out a living room set extremely easy. They were both kind and made my wife and I feel really comfortable. They weren’t your typical sales person.
Huge shout out to Vin & Jammie who turned our frustrated, furniture search into one of the best shopping experiences my husband & I have ever had. Aside from their patience, attentiveness & knowledge, Jammie & Vin’s customer service skills are spectacular. Neither ever pushed us toward a purchase & spoke with us as if we were people they’ve known for months, not people they can make a sale from. To us, that means a lot. We will 100% be back to see Jammie & Vin for our future purchases. Thanks guys!!!
Debbie was amazing! Sweet and knowledgeable. Very patient with us and helped us make our decision on living room and bedroom furniture. Thanks Debbie.
Debbie is the best!! She was so helpful, professional, and fun!! She helped us with the delivery as well because we had to deal with a freight elevator that was only available for a couple of hours. We really appreciate her expertise! Thank you so much!
Worked with Trevor to purchase a sectional and server table. He was very patient and accommodating and helped us find what we wanted quickly. He gave us his full attention while we were on the floor and provided sensible commentary to help us make decisions.
Horrible experience never ever buy furniture from this store
We came in for a mattress and was assisted by Trevor. Trevor helped us find the perfect mattress. He was a great help and I will recommend him and Ashley’s to anyone in the market for a mattress.
Lou was absolutely amazing to work with, he was very patient with us and so incredibly accommodating.
Ravon Figueroa did a great job at helping me find the matching nightstand to my bedroom set from over 10 years ago. In finding the nightstand, all he had to go off of was a picture of my dresser. I didn’t think it was even possible to find that exact piece after all of this time. In addition, he was very helpful with the furniture selection for my living room. Very happy with my purchase and all the help I received!
We loved Trevor and Shawn! Exceptional people with textbook knowledge. Trust them!
Easy, Quick, Helpful, Professional most importantly thorough with my purchase. 5 Stars for Auries and Ashley staff. Definitely coming back!
Had a fantastic experience with Kim at The Fairfield NJ location. Patient, knowledgeable, friendly. Highly recommend it here. Especially for the look and quality of the couch we chose. Excellent customer service. Delivery in 3 days.
I casually walked into Ashley Furniture on 46 in Fairfield NJ, just to browse. Immediately I was greeted with a warm, friendly smile and an invitation to look around and not hesitate with any questions. I came across a living room set I loved and with the help of my sales associate Kim, she introduced me to TK who was able to put together a package that I was comfortable with and discuss finance options. Overall the entire experience was pleasant. Kim and TK really ended up playing a major role in my purchasing decision. Their patience, and determination to make sure I was completely satisfied was refreshing. I would definitely go there again.
Thomas and Vinny were a great help and a pleasure to work with
DO NOT BUY FROM ASHLEY FURNITURE. ABSOLUTELY HORRENDOUS. CUSTOMER SERVICE IS LITERALLY THE WORST I HAVE EVER DEALT WITH IN MY ENTIRE LIFE. I purchased a sectional and mattress November 2020 for my new home. The store said the items would be available for the end of December, which worked well with my closing and move in timeframe so I went ahead with the order. I put down a deposit that day and signed paperwork that clearly states " The merchandise you have ordered is promised for delivery on or before 12/22/20" (see attached photo) 4 days before the scheduled delivery (12/18) I received a call me from Ashley customer service telling me that only 1/2 of my sectional and my mattress will be delivered and the other 1/2 of the sectional is not available until THE 2ND WEEK OF JANUARY. Then I received a text message the next day 12/19 - 3 days before my scheduled delivery - confirming that my entire order would be delivered (see attached screenshot in the text messages). I reached out to my sales rep Jamie to confirm and she said "I believe that will be everything". So I was under the assumption everything was good to go. (see texts attached)The day before delivery (12/21) they call me to tell me that actually my mattress is "defective" and they will only be delivering 1/2 my sectional. 12/22 only HALF of my sectional was delivered. 3 days before Christmas when I had counted on these items. I had family coming from out of town and this was beyond disappointing. It is now 1/6... my mattress was delivered yesterday, 2 weeks LATE. I called to find out what the status is with the other half of my couch since HALF OF A SECTIONAL WAS DELIVERED and they are telling me that it looks like the other half will not be available until FEBRUARY. WHY DID I, THE CUSTOMER, HAVE TO FOLLOW UP AND CONTACT THEM, THE RETAILER, ON THIS? Zero accountability for this BS - NOBODY proactively contacted me to address this INCONVENIENCE that is THEIR FAULT. ARE YOU F*CKING KIDDING ME. I put this order in NOVEMBER 14th. I signed paperwork to Ashley Furniture committing to a date based on the AVAILABILITY the system was showing that day for 12/22. I put down a deposit. I have been told different things from every person I have spoken with and NOBODY has done ANYTHING for this absolute TRAVESTY. This is absolutely unacceptable and disgusting way of doing business. If I would have known I would have walked across the street to Raymour and Flanigan and paid $1k more just to AVOID this mess and headache. NEVER AGAIN. I have also shared this with my 4800 friends on Facebook and 3800 followers on Instagram. ASHLEY HOMESTORE IS HORRIBLE.
I went to Ashley’s looking for new bedroom furniture and was assisted by Thomas. He was absolutely amazing. He helped me so much with how indecisive I was and did everything needed to get me the bedroom set I feel in love with. Highly recommend him!!
This place deserves 0 stars! Walked around the store for over 30 minutes without a greeting or offer to assist. Upon leaving spoke with sales rep ‘LK’ regarding this and was told it was a ‘tricky situation’ due to limited staff, despite only 3 customers within the store and multiple sales reps available to help INCLUDING himself. Despite his assurance there was no discrimination taken place, I beg to differ after this experience. I would not recommend this location to anyone!
Ask for Trevor... he’s awesome
Please do not go to this store!! We ordered our couch 6 weeks in advance and the managers guaranteed us delivery. A week before our delivery we were told that half our couch would not be available until 3 months later. After calling this store multiple times, the managers told us this time frame had now been moved up to a few weeks delayed. We accept half the couch under these pretenses and then we were told a week later the rest of the couch wouldn’t arrive till a month later. We realized that they will tell you whatever you want to hear in order for you not to cancel. It’s not worth the headache to order from them. Trust me!
So glad we came to this furniture store (its right next to 2 others that we also went to). All thanks to TK Kosteas, we found the perfect couch. TK was SO helpful. He wasn't pushy at all when we came in, but he checked on us after giving us time to look around and try out some couches on our own. Definitely come here and ask for TK if you want an easy, smooth process and a good deal! Thanks so much, TK!
Thomas, was absolutely incredible. My wife and I are deaf and surprisingly this gentleman knows American Sign Language and was able to communicate with us through the frustration of the mask. I will be be coming back for sure, exceptional service. Many thanks for the help for the island chairs.
I highly recommend the Fairfield store. Thomas was friendly, and great at his job. We did the dreamscape to get the perfect mattress. Great deal on our new bedroom furniture and mattress. Thank you Thomas and Scott.
We came here looking for a bedroom set and Matthew greeted us at the door. He was an exceptional person: so pleasant, so friendly, so professional, so kind. He spent nearly 4 hrs with us showing us around, working with us and adjusting the prices to fit our need. The manager Vin was also beyond helpful. He was very professional and kind, truly exceptional sales people. I would definitely recommend these two people. It was a pleasant experience. Words won’t describe the level of helpfulness these two people provided.
My boyfriend and I are moving into our first apartment and decided to check out this furniture store. Trevor did an amazing job of making us feel comfortable and had wonderful insights on furniture choices/color schemes. We agreed on an extremely affordable price for our living room/dining room set and are beyond excited to move in. 5/5 stars!!!
We worked with Vin and Auries today and they were amazing! Such an easy process! We will absolutely return here for future furniture needs!
Great service!!! Trevor was a huge help and made the process very smooth.
If I can leave 0 stars I absolutely would. I’ve had the worst experience with this place. I placed my order in the beginning of October and I reach out in December for an update and there was none. The service department had no ETA on my furniture and didn’t even contact me to let me know the delay. When I made the purchase back in October I was told my sales person “El” that I would get it in 6 weeks due to the pandemic. And at first I was understanding but then when there was 0 update and no one even had an estimated time when I would get my furniture I decided to go with another company (Macys) I cancelled my order on Dec 13th. It is now December 29th and I STILL have not received my refund. I went to the store to ask for a refund where the manager told me that she doesn’t have the authority to give refunds. So you can TAKE payments but you can’t refund? How does that make sense ? After leaving the store, I called customer service again and asked to speak to the manager. The woman I spoke to finally gave me clarity on the situation but when I asked to speak to a manager she couldn’t get a hold of one because they are all working from home!!! What kind of company does this to their clients ? My purchase was $3k and I am so disappointed with this service. I will never shop with Ashley’s again.
Lou P is a great salesman. Knows the business and company very well and knows about all the furniture.
Went to the fairfield location. Trevor assisted us with picking out the perfect dining set as well as a couple other items. He was very helpful and personable. Would definately recommend a visit.
Trevor our sales man were fantastic! Super friendly and no pressure. It was an easy transaction!!
Trevor helped us find a queen bed and mattress that was the perfect fit. Would highly recommend going to him if you plan on looking at furniture here!
Horrible experience: They don't care about customers. I witness a manager being disrespectful to a customer. Customer was trying to explain and the manager showed no emotions and no compassion. It was really sad to watch. Poor lady she was embarrassed in front of everybody. What happened with customer is always right or customer is king. This type of behavior from a Manager is unacceptable. No matter the reason!
Terrible place to buy. They overpriced and don't give you a delivery date. I have been waiting for over three months and I don't get my furniture.
Matthew was incredibly helpful with my purchase. He was very patient and knowledgeable In a wide variety of products. He wasn’t pushy at all and really had my best interest in mind !!!
Matt @ Ashley’s Homestore was very attentive, informative and patient with our purchase. Would highly recommend to all my friends and family members
Trevor was the best! He did a great job helping me find my beautiful bedroom set for the best deal. I would definitely recommend 👍🏾
Best customer service. Thanks Sam
No quality in the furniture anymore.
EVERYONE FROM THE SALES FORCE TO THE DELIVERY PERSONNEL ARE PROFESSIONAL, COURTEOUS, AND ADHERE TO COVID 19 PROTOCOLS. I HAD A GOOD BUYING EXPERIENCE WITH ASHLEY FURNITURE.
👍👍👍👍👍👍👍
I order a mattress and box spring through the chat on the website. I had a Sale Rep named Sam. I wanted a box spring that was sold out online and he help me find another brand for a cheaper price. He was very friendly and helpful. Thank you Sam!!! I appreciate you.
(Translated by Google) Lousy experience I bought a bedroom set the day I arrived, it took 3 hours to install it. 3 men when they finished telling me that I was missing a piece to leave the head of the bed on. I already have ten days waiting for the problem to be solved. (Original) Pésima experiencia Compre un juego de dormitorio el día que llego tardaron 3 horas en instalarlo 3 hombres cuando terminaban me dicen que falataba una pieza para dejar puesta la cabecera de la cama. Ya tengo diez días esperando que me solucionen el problema.
I purchased furniture at this Ashley HomeStore. My sales person was Kim Mink. She was kind, considerate and wonderful to work with. Due to Covid my delivery was delayed a long time. She was persistent and never gave up until the furniture was delivered - ahead of schedule! She was awesome to work with throughout the entire process. Thanks, Kim!
Really poor customer service, very long wait times on call-ins. Constant holds, push you to texting in?
As you can see. The business owner responded to my post and apologized my case wasn&'t handled with care. BS! I sent an email to that email address that was given 23 days ago! 23 days agoooo!! No response even until now. The furniture is sitting in my dining room still unwrapped. This company is the worse! Also, the furniture I did return they said they will mail me a check and it will get to me in 7-10 business days. That hasn&'t arrived yet too. Honestly, I don&'t even think they going to even return the money for the items I did return. This place is HORRIBLE. Stay away!
Didn't end up purchasing there although they were very willing to help me answer any questions.
We just purchased a bunch of bedding furnitures and mattresses with TK! He is extremely knowledgable and friendly. He made the whole experience very comfortable and definitely easy going. We did not feel any pressure or felt rushed or pushed. He patiently and thoroughly listened to what we need and made his suggestions. We are very happy with the overall experience and will definitely be going back again. We will be bringing more friends and family with us! Also, my mattress came within a week of our purchase. It has been heavenly to my back! Thank you TK!!!!
Amazing salesperson Mr Trevor M. He worked w me to matvh a webstore orice on a sofabed!!! Love it!!##$$$!
Highly recommend Debbie, she made our shopping experience nice and simple and stress free. She has GREAT customer service skills. Will definitely look for her again and will share her info with our family and friends!!!!
Highly recommend Debbie she was very clear, friendly. Made our shopping experience much easier. Very happy with her service and our purchase
Horrible experience! Everyone save the trip and do not even bother going to Ashley's furniture. I've never had such a horrible experience as a customer with any retailer ever!! Complete disregard of customer satisfaction. I went into the store on 9/30 and ordered a sectional which I was told at the time it would be available within 2 weeks. After two weeks I call in and they say another 2 weeks. It has now been 6 weeks and not only that.. I can never get a truthful answer from anyone! The manager of the store gives me one date for an ETA and when I call the warehouse on that date they give me a completely different date. Nobody is even taking accountability or has acknowledged a problem nor have they even apologized once!! NEVER AGAIN will I buy from Ashley's furniture!
I have to say how amazing my experience was on 11/7/2010. My wife and I walked into the store on Route 46 West in Fairfield to just look around, going furniture shopping was NOT on our radar. We walked into the store and did NOT ask or want help.....proceeded to look around for power recliners and sofas........this very knowledgeable saleswoman named Lelis approached us in a very nonthreatening way, asked if she could help us. We told her what we were interested in, and she asked us some specific and next thing we knew, BANG, we were sitting in the sofa and recliner of our dreams. I wanted to fall asleep in it but my wife unfortunately had a "honeydew" list for me at home. Lelis spent so much time with us, NEVER rushed us, and opened our eyes to our next big furniture purchase. So we scurried home and brought our oldest daughter back who confirmed what we thought, this was the power recliner and sofa for us. But wait just a minute, I spy with my eye, a DIMPLEX fireplace that we have been trying to find for months.....right in front of us.....we were so excited.. Now the bigger challenge, making this work in our budget that we didn't even know we were shopping for. Now is where Lelis stepped up to the plate, bottom of the 9th, 2 outs, full count. Could she get a base hit and keep the sale alive or would we be disappointed and not get this purchase . Lelis, went into seclusion, sharpened her pencil and HIT THE BALL OUT OF THE PARK!!!! She made this happen, my wife is very well versed in retail sales, and Lelis made not only myself but my wife extremely happy. I could go on and on praising Lelis, but I will say this, I HATE shopping in general, this was by far and away, my best shopping experience ever. Yes, the furniture was what we wanted, but Lelis was the facilitator, zero pressure, great knowledge on products and financing, courteous, friendly, engaging and a strong sense of caring. She is an asset to your company, if she leaves your company, we will follow her to another furniture company. She is THAT GOOD.....a keeper!!!!
(Translated by Google) I recommend it 👌 (Original) Se lo recomiendo 👌
Great store and staff
Shati was an amazing salesperson! We purchased a bed and a sectional sofa today in Fairfield. She was patient and extremely knowledgeable about all of the products. We appreciate all the time she spent with us.
We highly recommend Matthew! We just purchased a couch and had the best experience with him. He was so welcoming, friendly, knowledgeable and helpful. Thank you Matthew for making our purchasing experience so smooth!!
Ms westergarrd was grate my wife and l had a grate experience at Ashley thanks for all your help see you soon thanks Eddie 😊
BUYERS BEWARE ASHLEY FAIRFIELD NJ ARE HORRIBLE TO DEAL W IF THERES A PROBLEM. NO CUSTOMER SERVICE I really wish somebody would be able to get me in touch with administration other than that store. This is the second time I&'m writing. I bought my grandson a bed in June 2020. I&'ve had nothing but headaches and problems trying to get my grandson&'s bed safe for him. Ashley quickly responded to this Yelp&'s negative post the first time with a gentleman we thought was going to help us. UNFORTUNATELY He handed the problem to somebody else and we have not gotten anywhere.Ashley does not have any authorized people that come in an Ashley uniform or with any ID when they come to fix furniture. They have not fix to our satisfaction.They are also unwilling to return $100 of mine that I paid for delivery AND WAS PROMISED WOULD BE RETURNED Ashley fairNJ authorize somebody to go to my daughters house W GRANDSONS BED and they told us to pay cash $200 cash . They messed up delivery date They told me the charge on my original receipt would be removed for delivery which was $90 and change and that we would get a total refund. When this delivery person came to my daughters house because the delivery date was messed up. He charged her $200 cash there is no record of it and I really think I deserve my money back Ashley Fairfield is calling me a liar. THE DID RETURN $200 of the $300 I paid this man from Ashley . No customer would go through writing and calling if there was no truth to any of this. Ashley furniture continues to let Fairfield NJ Ashley take careCare of their complaints. I was quickly asked after the last time somebody came to fix the bed if this case was closed. It is not closed because the customer is not satisfied. 0053719 order
I was just there at Ashley's Home store and I have to say I am very disappointed with this store. Buyer be ware. First off, on the website they have furniture prices way cheaper then what they quote you at. My wife visited their website and took screenshots of bed frame and dining set. The bed frame was in the $400 range and the dining set was about $800-900. When we get to the store they were charging the public double the price. My wife had to pull out her phone and show her the screenshot of the prices on the website. When sales person showed the manager the screen shot he response was, "we change the prices every couple hrs!" They had no choice but to honor the prices on the website. One the day of delivery the man shows up at my house at 6am. I kid you not, he shows up at 6am! We took one look at the bed and we said no we don't want this. They assembled the dinning room and it looked a lot cheaper then what we saw in there show room. The delivery man told us that if we don't like it go to the store and tell them we can return it. We held onto the dining room for 2 days, never even took the wrapping off of it and we decided we just didn't like it. I went to the store and now all sales are final. Any merchandise that was delivered they will not take refunds. So now we purchase a dining room set that is cheap looking and nothing like what they had on the show room. Honestly, I'm disguisted with this place. I would never step foot into this place again and I will tell all my friends and family never go into this place. You guys should really be ashamed of yourself!
Best store in the area thank you to the manager Mohammed uddin
I purchased a fireplace set from Ashley Furniture when did deliver it they did not assemble the shelves. The delivery guy said he does not have the screw to do so for me to call customer service. I called the manager of the Fairfield store and also customer service since August today is October 15 they charge me $2000 in my fireplace is still not 100% assembled. They keep telling me to call customer service and customer service would tell me they already order it they are horrible people they took my $2000 and did not give me the product I am going to channel 7 news to help me get my product because I paid a lot of money.
elizabeth helpes us out big time! we just got our livingroom redone and have nothing. she helped pick out a couch an end table and a tv stand! cait wait for it to get here!! thanks elizabeth!!!!
Elizabeth is an excellent, passionate and she helped me with my entire sales process and Adam was amazing who came in helped with all my questions and concerns. Adam had all the information I needed to get my furniture. I highly recommend Adam and Elizabeth for your next furniture shopping.
We were helped by Angel. Good, friendly service. Can’t wait to receive my furniture.
(Translated by Google) Very excellent!!! From Jaime and Ángel (Original) Muy excelente!!! De parte de Jaime y Ángel
TK helped me while looking for a mattress. He was so helpful and nice, it made my time exciting! He helped me choose a mattress protector and provides information to help me pick the best one for me! Great employee!
The salesperson (Sam Assaf) SCAMmed us and store manager (Jim Gilbert) ignored the case as well as the corporate management. Stay away from this store! We went to this store for mattress shopping and ended up buying a new bedroom set since Sam Assaf offered us a good deal. Both my husband and I confirmed verbally that the price includes everything except the 2 nightstands. Little that I know that I should have never trusted a salesperson. On the day of delivery, when we did not receive the chest, we called the call center and were told that it was not included in the receipt. Sam Assaf contacted me only after we visited the store again and talked to the manager Jim Gilbert. Sam Assaf said we did not buy the chest because we were not sure if it would not fit our room. That was simply not true! We both confirmed that we only excluded the nightstands. Why would we exclude an essential piece?! Store manager Jim Gilbert told us that we signed off on it. True, it was really late in the evening. We spent hours in the store with a toddler and since the invoice included many items we must have overlooked. After all, even a seemingly one piece bed was listed in 3 pages and divided into headboard, footboard etc. There was also the mattress, the protective cover and delivery options in the pages long document. We never thought a major furniture brand would scam us like this! To make things worse, the Twitter account of Ashley Furniture has not addressed the issue so far. I regret trusting a salesperson who clearly lies now. The irony is that his business card has the title 'trusted advisor.' Shame on Sam Assaf for not honoring his promise! Stay away from this store and this brand which does not care about honest patrons.
Had a nice experience with staff. Angel and TK were amazing. Very professional and very thorough. I would recommend them and also family and friends to come and buy at Ashley furniture store.
Angel was extremely helpful in helping us pick the right couch and answering our questions. He helped us get a great deal also - I would highly recommend Angel!
Overall, great service. I walked in and told Angel what I wanted and he worked everything out. Between TK and Angel, I walked out a happy camper! Thanks Guys!!! ❤️ 🛌
Great customer service! I dealt with Matthew and he was a pleasure to work with. Spent time making sure I got the right deal and saved me money. Highly recommend asking for him if you go
I had a great experience when I came into Ashley Furniture the other day. My salesman was named Angel, and he took care of me from the second I walked in. He was attentive, patient, and extremely knowledgeable of all of the store products that I asked him to show me. I recommend anyone in the market for furniture head to Ashley's, and seek out Angel, you'll be in good hands.
I am very disappointed in Ashley Furniture customer service representative (I spoke to Alex). I expected professionalism and my problem to be resolved, however it was not! I All of my business I would’ve invested for my new home is not an option for Ashley’s now! I really thought they would have tried to make it right but I guess my business does not mean as much to them as I would have hoped!
Back in February I went to Ashley furniture in Fairfield NJ and purchased two leather couches for over $2000 plus protection fee plus delivery fee The first four seaters came in a week than the two seaters came a week later. Very beautiful & compliments my living room pretty nicely. I realized the arm rest was a bit weird, look weird but I thought my brain was playing games with me, at time goes on it still seems like it's sinking in, the only thing that holds it is the leather material Covid19 came I couldn't have someone to come to my house to take a look at it In mid july I went back to the same place to express my concerns, they gave me a number which I've been calling but nothing is been done My case/referral # 02077887, I called & left SEVERAL messages no one care enough to return my calls, the year mark is coming to an end and I'm stuck with a sinking arm rest. Worst place I went & worst customer service. Now they got my money that's all they needed
As a 23 year old and first time buyer of bedroom furniture, Debbie made my day a lot easier! She was very knowledgeable about what i was looking for. She was very straight forward and extremely helpful. The process of buying a bed frame and mattress was made seamless with her guidance! 10/10
Very friendly staff.
The staff generally helpful at this store.
Debbie provided excellent customer service. She was knowledgeable and listened to our wants/needs when searching for a living room set. She made the whole process painless and put up with me, my sister, and our best friend's antics. Overall the store had a great selection of furniture and great sales. I would definitely recommend this store and especially Debbie if you are looking to furnish your home. They also made us starbucks beverages while we waited to process the payment and were instructed on next steps for delivery. I will definitely be coming back this store to pick up a few more items. Thank you Debbie!
Stay away cheap furniture that will cost you nightmares, pay a little more and go to a bigger brand.
Matthew was the best sales men.
I had a great experience! Good deals! I’m so thankful to Angel for his patience and ability to answer all my questions and concerns!
We went shopping today for some couches and ended up finding exactly what we were searching for thanks to our advisor, Debbie Lenoir. Debbie was very thorough and answered all my questions and concerns.
When I went to Ashley furniture store they treated me very nice I purchased $6000 worth of Furniture’s. The fireplace was delivered two different times. When the guy was assembling it he left the shelf out so I asked him when are you gonna put that together? He ask me for screws. I called Ashley Furniture they promised two weeks ago they were going to mail the screws to me after two weeks I did not receive anything so I paid thousands of dollars and the fireplace is not yet 100% assembled. When I call Ashley Furniture to find out the status of the screws they confirm it was never ordered that they have to email someone to send it to me. They’re very nice at first for you to purchase item and after that they don’t care whatever you have your item or not. It’s been four weeks that I purchased the sectional sofa I only receive one part of the sofa. I will never buy anything from Ashley Furniture again.
Angel and jammie were amazing highly recommended love it
Excellent customer service from Angel at the Fairfield location. He was very nice, professional, and helpful. My family and I really appreciated all he did for us.
No pushy sales person
Matt welcomed us in as soon as we entered, showed us exactly what we were looking for. Very professional and helpful. Quick, easy and he managed to secure a quick delivery. Very pleasant experience.
Great help by. El ! Thanks
This store has been nothing but the worst experience I’ve ever encountered when it comes to customer service. Please anyone heading to this store save yourselves time and money at all cost. From wrong furniture being delivered to garbage being left on my front lawn, it’s been absolutely ridiculous to get in touch with the manager at this location. The managers here avoid you at all cost and customer service isn’t any help. AGAIN SAVE YOURSELVES and go else where to buy furniture.
I must recommend Anthony A @Ashley- Fairfield NJ. He was very much friendly and had a lot of patience. His recommendations and knowledge helped us to select the right furniture for our home. Thank you Anthony A. We definitely will be your repeat customer. Best wishes!
Elizabeth was very helpful. Thank you
Ashley furniture in Fairfield was an experience like no other. From the moment we entered the store Scott was there to greet us and help my family. I would say Scott went above and beyond than what was expected. That’s why I will tell all of my friends about this pleasurable experience. If anybody is looking to buy furniture than Ashley furniture Fairfield is the place to go. Thank you so much for your help!!
Ravon F. was our Ashley rep, who met us at the door. Walking in we were apprehensive about purchasing that day but he was very down to Earth, respectful and knowledgeable, even with our 3 year old there. He let us speak, asked questions and didn't apply too much pressure. We ended up spending 5 figures and left knowing we got a great deal! Thanks for a great experience Ravon ... definitely stop in here and ask for him, you won't regret it!
Cosette made couch shopping fun and easy! She was very knowledgeable and answered all the questions that I had.
Wonderful experience with Elizabeth and Shawn!! So helpful, personable, and professional!!!
Great experience! Elizabeth was so pleasant, helpful, and worked with me when I had to reschedule my appointment. She is very personable and easy to talk with and made sure I got the right couch I needed for my home. I would recommend going to this location for your furniture!
We had a lovely experience working with Mr Matthew Hazuda. He was very patient and helping throughout the time we were at Ashley furniture. He not only helped us pick out a wonderful sectional sofa but gave us a great deal and discount. I would recommend Mr. Matthew to anyone furniture shopping at Ashley furniture. He was excellent.
Matt Hazuda was very helpful and professional. He asked us a lot of questions to better understand our style and what we were looking for. He made furniture shopping easy and pleasurable.
Came in to buy a Sofa and was helped by Jamme. She was professional, courteous and patient. With the help of her manager Jim our experience was 5 out of 5 stars. Thank you
Matt at Ashley Furniture helped me out with a new couch and table, he was very helpful and professional!!! 👍🏼👍🏼👍🏼
Anthony helped me find a great mattress! He was very kind and informative and helped me buy exactly what I wanted. Everyone at Ashley’s was very nice and had great customer service. Pleasant experience as a first time buyer at this store! Recommend, ask for Anthony!
We worked with Matthew and he was great. Super friendly and accommodating. This is our third furniture purchase from this Ashley Furniture store; repeat customers and will purchase again.
After dealing with terrible customer service at the Paramus location I came to Fairfield. Everyone is great and friendly until things go left then they don't want to deal with you. They tell you to call back but they are never available. Ive had to drive to them several times to get things done because over the phone you get nowhere with them. I worked with Sam Assaf, Elyssa, Kelsy and some other manager who added things into my purchase without asking me about it. If you decide to work with these people make sure you check your credit card statements because they double charge you and charge you for things that you did not purchase using other store locations. Worst customer experience! Never again. Save yourselves the headache and go elsewhere. If I could give them a Zero i would because even 1 star doesn't do it for their customer service.
After dealing with terrible customer service at the Paramus location I came to Fairfield. Everyone is great and friendly until things go left then they don&'t want to deal with you. They tell you to call back but they are never available. Ive had to drive to them several times to get things done because over the phone you get nowhere with them. I worked with Sam Assaf, Elyssa, Kelsy and some other manager who added things into my purchase without asking me about it. If you decide to work with these people make sure you check your credit card statements because they double charge you and charge you for things that you did not purchase using other store locations. Worst customer experience! Never again. Save yourselves the headache and go elsewhere. If I could give them a Zero i would because even 1 star doesn&'t do it for their customer service.
I had a great experience working with Kim at Ashley in Fairfield. She was awesome to work with and great with my kids. She made what could have been an exhausting experience quick and seamless. She knew her product, pricing and where everything was in the showroom. She was fun to deal with and will continue to shop there because of her. Go buy stuff there and ask for Kim!!! She’s the best.
I bought furniture from Ashley Furniture Store and Anthony A. was a great sales associate. He made our furniture buying experience A pleasant one. Anthony was very attentive to any questions or concern I had. He’s a very patient gentleman. His managers were helpful too. After the furniture was delivered, I had an inconvenience and had to return to Ashley. This time Anthony and Elijah resolved the issue. Elijah explained all the numbers and rewarded us with an added discount for the inconvenience of not receiving all the furniture. Everyone was ready and willing to resolve the issue. I recommend Ashley furniture store in Fairfield, NJ to those looking for great prices and furniture. I know I’ll be coming back soon for other goods. C
I’ve been longing for new bedroom furniture for months now and I all I can say is how overjoyed I am with my experience at Ashley. Trevor made this process not only simple but enjoyable. He was super patient and knowledgeable and just an overall great associate. I left the store with EXACTLY what I wanted and that is due to his great diligence. Will definitely be back in the future :)
Great selection and incredibly knowledgable staff -- Anthony Aiello was a pleasure to work with. He was able to tap into our unique styles and guide us to a dining set that we loved at first sight! Cannot recommend him, and this location enough!
Anthony A. Was fantastic to work with. Knowledgeable without being over bearing. By working with us and listening to what we were trying to do we were able to get a couch and a bedroom set for a great deal. Definitely ask for Anthony A. He understands not only how to sell but do so in a way that also benefits the customer. Update: 8.15 - we went back to Ashley to specifcally work with Anthony. Walked out with a dining set, chairs and hutch. We are officially repeat shoppers. Well done...
Good furniture store with experienced help. Periodically running sales and promotions. Plenty of selection. Leave time to shop and compare.
Good furniture store with experienced help. Periodically running sales and promotions. Plenty of selection. Leave time to shop and compare.
Good furniture store with experienced help. Periodically running sales and promotions. Plenty of selection. Leave time to shop and compare.
Jim Gilbert was very friendly, helpful, and understanding of our needs.
Kim and Jim helped us out tremendously. My fiancé and I did not feel rushed or stalked in any way, which is common when furniture shopping. The paperwork experience was painless as was working out how a bigger couch would fit in our living room. Great experience overall. Thanks!
Friendly staff but not a big enough selection on leather.
My wife and I had an amazing experience at Ashley Home Store in Fairfield!! Matthew was a huge help in selecting our sectional, coffee table, and end table. He gave his honest opinion on all pieces and we were able to work out a deal that fit our budget. We had an issue with part of the sectional that didn’t fit our living room. When we went back into the store both Matt and the store manager Justin helped us exchange the piece. They truly care about customer care and what’s best for you. I definitely recommend this store for anyone looking to buy furniture!!
I wish I had 5 more houses to furnish because my experience was AWESOME! The entire team was helpful and friendly but I worked closely with Debbie L. She was amazing. I walked in with totally different ideas & concepts but she showed me some things and I was sold!!!!! I wish I hadn’t gotten furniture for my children’s rooms because I would’ve been able to have more time with her! I had a joyous experience and I intend on shopping at Ashley again and again...and I will always always choose Debbie!!!! She is a total sweetheart, listens, understands and knows her stuff. It was a fun experience!!!!! I can’t wait to get my accent pieces in the near future!!!! Go Ashley furniture!!!!! Go Debbie!!!!!!
After waiting over two months for our couch to arrive from another furniture business, and being repeatedly told it would definitely be delivered “next week” — We decided to try Ashley’s Homestore in Fairfield. We are so grateful that we did. We had a very pleasant experience with this establishment, especially costumer service with Lou and Alijah. Lou greeted us immediately and got right down to business. In under 60 minutes I was out the door with a smile on and a couch on the way the NEXT day. Such a relief after waiting 2 months. Thank you to Lou for being an excellent salesman and Alijah for adding some comic relief during our finalizing and check-out experience. Our couch will be here in the next few hours, we can’t wait! Thank you Lou and Alijah for a wonderful experience!
I had such a great and seamless interaction today with Ashleys and Ravon the sales rep was great!! All my questions were answered and he was even able to schedule my delivery on the day I requested! Overall I am so impressed with this location and cannot wait to do business with them again. Thanks RAVON!
Alex was very helpful and patient with us when selecting our new master bedroom furniture. He was also great at helping us visualize color schemes to make sure we were happy with our selection. Thanks! I'd recommend him to anyone looking for furniture!
Matthew made our furniture buying experience at Ashley great! We had some general ideas of what we were looking for in terms of a living room set, and he gave us plenty of time and space to explore all of our options in the store while checking in periodically to answer any questions we had. We’re grateful that he was able to help us find exactly what we were looking for, and get us a great deal on our purchase. Matthew made our experience at Ashley easy and fun - we’ll certainly be back to visit him for our future furniture needs! Thanks for your help, Matthew, and for showing us your beautiful cats! ;-D
EVERYONE, LISTEN. When you go to the Fairfield Ashley Homestore location, make sure you ask for Jim. He was beyond helpful. My husband and I had never purchased furniture before (what we had had been inherited) so we were a bit overwhelmed and took a reeeeally long time to make a decision. The patience of this man is OUT.STANDING. Even one of the managers, Justin, came over and helped a bit (inside joke😜). They helped us get what we were looking for within a reasonable price. We all bonded over dogs and babies. It was great!! Top notch customer service and relatability....10s all around:) Miss you guys already LOL❤️
Thank you Ashley Furniture for taking my couch order on Sunday, sending me a delivery confirmation for today, leading me to throw out my furniture and watch it to be crushed on the garbage truck. Waiting all day for a couch to be delivered during the delivery window, which never came. A few phone calls and hours later, we come to find out part of the sectional won’t be available until December! Thank you Ashley for sending me a delivery confirmation, causing me to throw out my current living room furniture and now this is how we will be living for a while… I guess I should also thank the coronavirus for this too!
Great customer service 👏
Greatest experience with my salesman Matt. He took his time to understand my needs. I will be returning and asking for Matt.
Everyone at the store was super friendly and it felt like a great team and family place. We had a appointment before the store opened and all the staff was together doing training as a family. Our sales rep Adam raja was so helpful and just all around a great guy. I highly recommend asking for Adam he made our first buying experience easy and stress free. Elijah also was helpful and made our process easy. Overall it&'s a great place and the staff really takes pride in there work
The in store experience was no stress/pressure and overall very good. Kim, Steve and Elijah were all great. The delivery of the furniture was disappointing, the crew was rude to my wife and hurried. They also marked up out walls and left a mess without calling themselves out.
I would never shop here again!!! The sales reps make you feel like they are giving you a deal but when you go online the price is much lower. So now you realize that you were tricked! You try to call the store and the rep back so that you can get the price matched but they never call you back! Then I went to the store and was told that since the items are on a truck they can’t do anything and I have to wait until the items are delivered. Once the items are delivered I will receive a call to get a credit. Well, never got that call. So I called back and was told that since the items are delivered nothing can’t be done. I will never shop at an Ashley Furniture Store again. My advice is that you do your research prior to coming to the store so that you don’t get robbed!
Always a great experience at Ashley’s, this weekend we got our dinning room set with Kim , we definitely recommend this store.
Kim made our experience at Ashley HomeStore amazing. She was attentive to our wants and needs and recommended amazing pieces for us. What stood out the most to us about Kim was how kind and relatable she was to us throughout the entire process. We couldn’t be happier about our purchases and will definitely recommend future customers to work with Kim!
While the sales experience was great, everything has fallen apart by a wrong item delivered. First, the hour long wait times on the phone, then the wait time to get a tech out to me (4days) just to confirm what I already told them was wrong, then miscommunication, then now that finally the tech confirmed what I already reported, I have to wait another 72 hours to set up the swap that will likely be a few days out on top of the 72 hours. Stop It!!! You delivered the wrong item. Own it and Fix it and stop with the waiting game.
We had a fantastic experience at Ashley! Kim was our amazing sales associate and she was patient, kind, gave us our space to walk around & discuss on our own (and never pressured us at any point), but was still always available for questions. Kim & Elijah gave us an absolutely incredible deal on the bedroom & living room sets, as well as the mattresses. Just an overall wonderful experience and we’re so excited for the beautiful furniture to arrive! Ask for Kim & Elijah and you’ll be in the best of hands!
As a recent, new home buyer I've made purchases at various furniture stores since March of 2020 including Value City, Fairfield and Macy's, Wayne. I would never attempt to purchase something at Ashley's HomeStore EVER again. During the COVID-19 Pandemic, we searched and searched for a farmhouse style dining set to complete our new home. Being that the stores weren't open, we waited so we could compare sets in person. On the day the stores re-opened I went to Ashley HomeStore and picked a set and that next day went back to the store to purchase. They were able to price match their internet pricing (which was $350 cheaper? why?) but had an added delivery fee that the internet offered for free. I ended up taking it because I was desperate and needed the set for that Saturday and they PROMISED delivery for that date and said that I would receive a call Friday night with a 4 hour window of when to expect delivery. Friday came and went and I received no call. I called Friday night and wasn't able to get in touch with anyone by the time I got out of work and was put on a 58 min wait. Saturday morning I called, first thing, and was told after about 30 mins that the delivery was scheduled after the route for Saturday had already been planned so my items were not coming. This was a HUGE issue because I was expecting 12 family members over my house the following day for Father's Day. They said there was nothing they could do but the store would call me back to reschedule. Fine. I went out and bought folding tables and chairs (another $200+) but then never received a call back to reschedule. I called 3 times again that day and never got in contact with someone. Apparently if you leave your number to hold your place in line- no one calls you back. Fast forward to Wednesday where I finally called for about the 6th time since speaking with someone. They told me my delivery was now scheduled for the following Saturday but I never rescheduled it for that day and won't be home. I'm also having friends over Friday night and AGAIN won't have a dining room table or chairs for my guests to sit on. I asked if the delivery fee could be reimbursed due to the delivery being postponed and they said no and they couldn't have the set to me any earlier. I then asked to cancel the order and was placed on hold for over 30 minutes because they weren't getting my business anymore so what did they care? I'm still down a dining set for Friday and on the hunt again. I will never go back to this store. The customer service is horrendous. When you call the number on your receipt- it brings you to a corporate business line, not the Fairfield store. It's impossible to speak to anyone. And overall- they really don't care about the business if they couldn't refund me the delivery fee for their own error. Go to Value City right next door! They offer free shipping and I've never had an issue with them.
Wors store wors staf never bay anything in Ashley store in Fairfield NJ.
Very poor customer service
Bought a dinning room set 6 months ago for $1300 now the paint is peeling off!! Costumer service is not gonna do nothing to fix the issue!! Poor quality furniture
Prices in store do not match prices on website. There are way too many sales people, which makes it uncomfortable when you just want to walk around undisturbed every 2 minutes to look. That being said, I did find a very pretty couch and my sales woman was nice and gave us space when we needed it.
Today my couch was delivered but was too big to get into my apartment (the delivery guys were so nice and tried their best). So, I had to reorder to get it broken down to fit and that's where I met Mike. Mike from Ashley's customer service was so nice, friendly and professional despite the current situation of having to work from home. We got an awesome hello from his new co-worker (his dog) lol. It's nice to know that we're all in this together. Mike made my experience great, he was able to make some adjustments to my order to reflect details from my original purchase, something of which is he was not required to do but did and I truly appreciate it. So the least I could do was write this review and tell you guys how awesome Mike is and if you're ever in the tri-state area, visit my new Ashley Home Furniture friend, Mike. Thanks!
Great location and sales associates! Aalijah was helpful but be careful with a lady staff/customer service on the phone, she won't listen/help you with any concerns. Better to be in the store and speak to them personally. Bad experience on phone calls/follow ups!
Sales people are helpful and don't pressure you. Nice furniture but everything is extra
Good furniture, little pricey.
DO NOT ORDER FROM THEM! Unless you’d like to be delivered damaged furniture by people who don’t care for your home and leave a complete disaster of a mess behind. I ordered over $5000 in furniture only for several pieces to be delivered damaged. They then took back the damaged piece (a tv stand) so I can leave my tv on the floor for an entire week. Thankfully it didn’t fall on top of one of my children. Then they inconvenienced me with the re-delivery of that piece because it was economically efficient for them only to deliver me more damaged furniture. I had a friend of mine sit to receive the delivery so I wouldn’t have to leave my tv on the floor any longer and they signed off on the furniture without realizing the delivery guy broke an end table while assembling it. I called the day of delivery where I was met with the worst customer service I have ever experienced. It was honestly inhumane how those representatives are trained to the point that it was disgusting. They required I send pictures of the damaged piece that cannot be seen in a picture to find out that their solution is to send me the broken pets for me to assemble it myself. I’m so glad I paid $250 for a delivery fee. At least now I don’t have to go out of my way for the third time just to save them a buck so they can stock their truck as efficiently as possible. I think the most disappointing part of this was the customer service. Even in the store they made it feel as if you were in a car dealership. The poor part time guy that made the only part of this experience pleasant couldn’t even do his job because of their policies and procedures. Also, careful they will tell you they are giving you a discount as a courtesy but if you look at their online prices they are most likely listed for $100’s cheaper.
Don't buy your furniture from Ashley furniture. You will be disappointed. Sales people are fine, furniture is terribly made. Be sure to check feet of couch, they are plastic!! Purchased in July couch, love seat and ottoman. Ottoman is made poorly and has a disfigured look. Couch cushion has torn at the seam, backing of couch shows stuffing. I have furniture 30 years old that is still in better shape than a 3 month old purchase. Horrible!! Now waiting for them to "fix". On my time. Very frustrated and totally disappointed!! Don't buy from Ashley furniture in Fairfield, NJ
AVOID AVOID AVOID AT ANTY COST! I wish they have zero stars. Bought a living room set. Couch was defective out of box and when contacted salesman; he texted me back and said this is a factory defect and Ashley will replace it for you! They instead sent a guy to check it out and who said it’s a big job to fix it and Ashley most likely will replace it! Two months passed and they refuse to replace! GARBAGE! Also the side table color is different from the coffee table color and same thing they refuse to do anything! I guess my only available option is to go to court!
Sales associate Kim Mink was very helpful and made it very easy to make my decision on my sectional. Very happy cant wait to enjoy it.
The best customer service and professionalism It was Lelis’ service that brought us back to the store to purchase our recliner. She was an absolute pleasure to do business with. M&M
I had an amazing experience at the Fairfield/NJ Ashley store. Lelis Fairelough was absolutely amazing. She had all the patience to explain everything to us and gave us all the time we needed to go through the store and see and test the furniture. She was also open to discuss the prices and get us a really good deal. I cannot recommend Lelis enough. She is absolutely amazing.
Clean, friendly staff, good prices especially on holiday weekends when they have big sales. I have several pieces from here.
If I could give no stars I would. Avoid Ashley&'s at all costs. Recently purchased a home and ordered two living room sets and a dining room set. Upon delivery there always seems to be a problem. The delivery workers are the best employees this company has to offer. Our dining room table had black streaks all over. Had it taken back and new one delivered with a guarantee that the table would be inspected before the gets delivered. The new one comes and same marks same problem Anne wouldn&'t you know same guarantee for the new one! HA. Safe to say after these headaches I will no longer be shopping at Ashley&'s.
Matthew, our sales associate, made purchasing a new kitchen table effortlessly and listen to exactly what we were looking for. Him and his fellow staff were warm, kind and friendly. I definitely will visit Matthew again atAshley HomeStore in Fairfield for future furniture purchases.
Had a wonderful experience here after going to a competitor. Kim Mink made things beyond easy. I would highly recommend working with her if you are in the market for new furniture. She knows her stuff and is super helpful. Definitely will come back to her when I need something!!!
My husband and I went to Ashley today to buy a new couch for our living room. Susan assisted us and it was a wonderful transaction from start to finish. She’s knowledgeable yet no pressure, super friendly and accommodating. We had lots of laughs with her during the course of the sale. I would highly recommend Susan!!
I don’t normally leave reviews, but because of the service that Kim and Tony provided i felt compelled. From start to finish, they were super kind and very accommodating to our needs. Their knowledge of decor and comfort truly amazed us. I will be sending my friends and family here and know that they will have the same experience that we had. Couldn’t thank you all enough!
Toni, Toni, Toni! What a guy, great personality, knowledgeable enjoyed our entire buying experience. Good quality. Fair pricing.
Trevor was an awesome salesman, very knowledgeable about the product, and friendly, but not pushy. I didn’t feel pressured into buying but comfortable in getting the details on the different brands. I tested out a few of the mattresses such as the sealy, tempur pedic lines, and settled on the sterns and foster, made right in Paterson, NJ USA. He even knocked a few bucks off the price and made a good deal. Just got it delivered today, can’t wait to get home from work and relax on my new king size bed.
Debbie was an absolute pleasure. She was friendly, professional, thoughtful and very knowledgeable. She made the buying process a wonderful experience.
Trevor was a pleasure to work with. He was pleasant and extremely helpful and I look forward to working with him in the future.
Kim and Anthony were so helpful to my husband and I when we came in to purchase a bedroom set and mattress. After listening to what we were looking for they showed us a mattress that we loved. They worked with us and made the process seamless and easy. We were there for less then an hour. They’re both personable and made our shopping experience easy.
Highly recommend working with Kim for your purchase. She was readily available without being intrusive and provided a great discounted price. She made the sale easy and seamless!
We recently made a trip to an Ashley store in Fairfield New Jersey. We were in search of a dining Room set, After hours of searching we finally picked out a set that we liked. With delivery I paid over $1800 for the set. We schedule delivery for today Which was a few days after we purchased it. The men delivering it arrived. They then proceeded to carry the table inside and started assembly. I was very excited to get our new table. I then observed the man putting together the table Placing the screws in the holes and not starting the threads by hand. I then saw him using an electric screwdriver to tighten the bolts. He then asked if I had a hammer. I walked over to see what the problem was. I noticed that The bolts required a hex head not a star like he was using And that resulted in the head of the bolt being stripped and stuck in the table halfway. After several attempts the Bolt was removed with the help of my tools only to happen again on the other side because he did not 1st hand thread the bolts. He would call and have bolts mailed to me for me to install. He than continued to put the table together but it was missing a bolt. They than flipped the table over and I inspected the table. I noticed the detail on the table was poor there was also a stain on the new table. I am including the pictures. The delivery driver then called the office and they rescheduled delivery for this Wednesday. They then took the table apart. It was apparent they were not happy doing so. They then packed everything up left my front door open and garbage in the front of my driveway along with the front of my door and in my dining room. I also have a video of it as well. I was left with a poor experience and after calling and voicing my concern I got no resolution or apology. I felt a lack of care from everyone I spoke too. I recently canceled my order.
After giving the exact measurements to the sales associate it didn't fit in the door. They Wouldn't credit me or give me exchange. Delivery guys couldn't get it in the door they left outside by the curb in the pouring rain and said " it's your problem now and all sales are final and it's not our fault it doesn't fit" what garbage people. Scum of the earth!
Debbie and Alijah from the Fairfield store did an excellent job taking care of our needs. We walked into the store just to look at some sofas and priced them out. We had no credit and ended up walking out with a 4200 dollar credit and brand new leather sofas from Ashley!!! Thank you Debbie and thank you Alijah for helping finance our new sofas. You outdid yourselves and deserve five stars ⭐️.
I had the a great experience at Ashley home store. Kim was awesome! She took care of me and gave the best deal ever. She was patient and kind and I would definently recommend her to anyone.
We recently made a trip to an Ashley store in Fairfield New Jersey. We were in search of a dining Room set, After hours of searching we finally picked out a set that we liked. With delivery I paid over $1800 for the set. We schedule delivery for today Which was a few days after we purchased it. The men delivering it arrived at 9:00 a.m. sharp. They then proceeded to carry the table inside and started assembly. I was very excited to get our new table. I then observedThe man putting together the tablePlacing the screws in the holes and not starting the threads by hand. I then saw him using an electric screwdriver to tighten the bolts. He then asked if I had a hammer. I walked over to see what the problem was. I noticed that The bolts required a hex head not a star like he was using And that resulted in the head of the bolt being stripped and stuck in the table halfway. After several attempts the Bolt was removed Only to happen again on the other side because he did not 1st hand thread the bolts. He would call and have bolts mailed to me for me to install. He than continued to put the table together but it was missing a bolt. They than flipped the table over and I inspected the table. I noticed the detail on the table was poor there was also a stain on the new table. I am including the pictures in this email. The delivery driver then called the office and they rescheduled delivery for this Wednesday. They then took the table apart. It was apparent they were not happy doing so. They then packed everything up left my front door open and garbage in the front of my driveway along with the front of my door and in my dining room. I am attaching those pictures as well. I also have a video of it as well. I was left with a poor experience and after calling and voicing my concern I got no resolution.i felt a lack of care from everyone I spoke too. I am now canceling my order.
We recently made a trip to an Ashley store in Fairfield New Jersey. We were in search of a dining Room set, After hours of searching we finally picked out a set that we liked. With delivery I paid over $1800 for the set. We schedule delivery for today Which was a few days after we purchased it. The men delivering it arrived at 9:00 a.m. sharp. They then proceeded to carry the table inside and started assembly. I was very excited to get our new table. I then observedThe man putting together the tablePlacing the screws in the holes and not starting the threads by hand. I then saw him using an electric screwdriver to tighten the bolts. He then asked if I had a hammer. I walked over to see what the problem was. I noticed that The bolts required a hex head not a star like he was using And that resulted in the head of the bolt being stripped and stuck in the table halfway. After several attempts the Bolt was removed Only to happen again on the other side because he did not 1st hand thread the bolts. He would call and have bolts mailed to me for me to install. He than continued to put the table together but it was missing a bolt. They than flipped the table over and I inspected the table. I noticed the detail on the table was poor there was also a stain on the new table. I am including the pictures in this email. The delivery driver then called the office and they rescheduled delivery for this Wednesday. They then took the table apart. It was apparent they were not happy doing so. They then packed everything up left my front door open and garbage in the front of my driveway along with the front of my door and in my dining room. I am attaching those pictures as well. I also have a video of it as well. I was left with a poor experience and after calling and voicing my concern I got no resolution.i felt a lack of care from everyone I spoke too. I am now canceling my order.
I went to Ashley’s with my mom to purchase a couch with a recliner. We were greeted by a woman (Kim) who explained where the recliner couches were and left us alone and said she would find us later to see if we needed anything (great sales person). As we walked, we were met with Trevor. This is where things took a significant turn. We knew what we wanted and that didn’t fly with Trevor. After showing us all of the couches that reclined, we found one that was simply “okay.” Since this was our second store, we wanted to shop around since this is going to be a big purchase that we would need to stick with. Trevor stated how wonderful the company was and that we “could” go across the parking lot but we will be back. He continued to say that “people have this unicorn idea in their heads that they will not end up finding” and that we would be back for a simply okay couch. This is completely UNACCEPTABLE for a sales person. After realizing that he wasn’t getting the sale, he continued to then pressure a mattress sleep analysis. WHAT?! We didn’t even come for a mattress. When my mom said she had a mattress he says “oh yeah everyone does.” He then followed us out the door and wanted to give us his personal cell phone to “text him anytime.” Moral of the story is we did go to Raymour and Flanigan across the parking lot and got a BETTER deal with a salesman who did not make digs at our standards. I myself will be needing a couch within a few years. After this experience and seeing the reviews, I will never go to this Ashley’s for my future couches. I will not be degraded by high pressure sales staff because I know what I want.
I went to Ashley's with my mom to purchase a couch with a recliner. We were greeted by a woman (Kim) who explained where the recliner couches were and left us alone and said she would find us later to see if we needed anything (great sales person). As we walked, we were met with Trevor. This is where things took a significant turn. We knew what we wanted and that didn't fly with Trevor. After showing us all of the couches that reclined, we found one that was simply "okay." Since this was our second store, we wanted to shop around since this is going to be a big purchase that we would need to stick with. Trevor stated how wonderful the company was and that we "could" go across the parking lot but we will be back. He continued to say that "people have this unicorn idea in their heads that they will not end up finding" and that we would be back for a simply okay couch. This is completely UNACCEPTABLE for a sales person. After realizing that he wasn't getting the sale, he continued to then pressure a mattress sleep analysis. WHAT?! We didn't even come for a mattress. When my mom said she had a mattress he says "oh yeah everyone does." He then followed us out the door and wanted to give us his personal cell phone to "text him anytime." Moral of the story is we did go to Raymour and Flanigan across the parking lot and got a BETTER deal with a salesman who did not make digs at our standards. I myself will be needing a couch within a few years. After this experience and seeing the reviews, I will never go to this Ashley's for my future couches. I will not be degraded by high pressure sales staff because I know what I want.
Ashley Furniture store in Fairfield NJ Rt 46, SALES people are awesome, these people are great of course, no problem here...all is well until there is a problem after you buy, bought high end dining room set 9 months ago, barely use this set only during holidays and just discovered leg on one chair is cracked, call customer service and was told because is not "a manufacturer defect" then nothing can be done. That says a lot about the quality of these sets and the company that says will stand by its products, if this was over a year I might understand but 9 months a barely used by average sized people? I've been a customer for many years, they are OK losing a customer over a single defected chair, not a good way to run a business. This is the cardboard quality you get on those elegant chairs at Ashley. Ashley furniture update, yet two more chairs just broke one of their legs, normal use we are not heavy people nor use these chairs a lot, theae chairs are only used maybe 2 to 3 times a month for dinner, BEWARE OF THE QUALITY OF FURNITURE you buy here, they also will not stand for their products. Once you buy they don't want to hear from you anymore. Update: soy yet another chair leg is broken so we now have three broken chairs.
I went to Ashley&'s with my mom to purchase a couch with a recliner. We were greeted by a woman (Kim) who explained where the recliner couches were and left us alone and said she would find us later to see if we needed anything (great sales person).As we walked, we were met with Trevor. This is where things took a significant turn. We knew what we wanted and that didn&'t fly with Trevor. After showing us all of the couches that reclined, we found one that was simply &"okay.&" Since this was our second store, we wanted to shop around since this is going to be a big purchase that we would need to stick with. Trevor stated how wonderful the company was and that we &"could&" go across the parking lot but we will be back. He continued to say that &"people have this unicorn idea in their heads that they will not end up finding&" and that we would be back for a simply okay couch. This is completely UNACCEPTABLE for a sales person. After realizing that he wasn&'t getting the sale, he continued to then pressure a mattress sleep analysis. WHAT?! We didn&'t even come for a mattress. When my mom said she had a mattress he says &"oh yeah everyone does.&" He then followed us out the door and wanted to give us his personal cell phone to &"text him anytime.&"Moral of the story is we did go to Raymour and Flanigan across the parking lot and got a BETTER deal with a salesman who did not make digs at our standards. I myself will be needing a couch within a few years. After this experience and seeing the reviews, I will never go to this Ashley&'s for my future couches. I will not be degraded by high pressure sales staff because I know what I want.
Tony our sales manager is very knowledgeable about the bedding
If I could give 0 stars I would..I went and ordered everything to be delivered at the same time was assured that was going to be delivered..I went to the store to make sure everything was coming at the same time Was assured again.. first delivery came for a couple stuff bought a bar high table with 4 stools only got 3 stools no table needed everything delivered for a New Years party Im having I was also missing my tv stand.. Second delivery came still no tv stand got the table but was still missing a stool.. called the store talked to the manager that we needed this stool at least... we can wait on the tv stand he said I was going to get a call back it’s New Year’s Day and no call back at all DO NOTTTTT recomend this store to anyone.. having my New Years family party today almost a month or over a month from when I ordered still missing one stool and my tv stand... by the way one piece of wood furniture that came on the first delivery was was shipped in different parts and was not set up correctly.. with that I’ll end this by saying WORSED service ever store tells me to call warehouse and warehouse tells me to call the store.
Stay away. Untrustworthy sales people and management. Spent thousands on a bedroom set and the delivery came without a dresser that was paid for. Ashley Customer Service and this Store wouldn’t address and send the dresser. Stay away from Ashley’s in Fairfield.
Great place. Great furniture. Ben was great.
the worst - customer service, cant call the store you have to go through corporate, my sleeper sofa broke after 2 weeks the insurance wont touch it as it is still Ashley&'s responsibility i bought the couch specifically for the holidays sleep over guests, customer service everytime i call has different stories - no one takes notes and the background noise is always loud, very rude reps never again will i buy Ashley do yourself a favor never buy ashley
Alijah and Trevor did an AMAZING job with our service today. From beginning to end, both of them have walked my cousin and I through shopping for her new apartment. Alijah did a tempur-pedic sleep test for my cousin and I to help with our back issues and snoring. I can’t wait to spend the night at my cousins house to experience what sleeping should feel like, thanks to Alijah!
Ashley has nice furniture it's really a nice store. The staff was friendly and there pieces are beautiful.
We did some browsing here and although we didn't find anything to purchase we did see some very beautiful pieces for several tools that were attractive from the bedroom to the living room and more. However we didn't find anything low enough for our current budget either new or any clearance so our search continued.
Horrible experience from this Ashley location. My Furniture didn’t come on dates I was told. My delivery dates weren’t consistent with all representatives I spoke to. If timing is a priority, I would suggest shopping from different Ashley location.
My husband and I needed a new sofa since the one we had was wearing out. Our first stop was Ashley Furniture and I’m so glad we went there because their prices and quality are unbeatable! The staff were very friendly especially Theodore Kosteas (TK), who was our sales associate who helped us out. He was very friendly, informative and helpful. He was very patient with our needs and helped us out enormously! Thank you so much Ashley Furniture and special thanks to TK for making us choose the right sofa and making sure we got a good price for a great quality piece! We truly recommend Ashley Furniture and will recommend TK to our family and friends! 😊 Thank you! Elizabeth Diaz
Great experience at the store, needed a couple visits to finally decide on our purchase. First visit was with Kim very sweet, patient and knowledgeable. Today I met with Lelis she was helpful and very friendly. Can’t wait for the delivery.
Bought new leather recliners for the man cave. Great service n price
DO NOT BUY FROM ASHLEYS. 2nd time my couch broke. Two different couches. First time I had the insurance come fix it3 times and then they couldn't anymore and they gave us the value of the couch. Got a new couch which I barely used because it didnt face our TV and the couch still breaks except this time insurance says oh we dont cover it. Go to IKEA Ashley's furniture is a ripoff and garbage. I will be contacting the BBB and taking them to court for my hard earned money back
Beautiful selections. Fair prices
Everything is great, or at least seems great, until you need to invoke your service plan. Keep this in mind especially if you buy new furniture when your kids are there. They will play into being a parent and use damage induced by children to get you to purchase the plan. They sell it as a no questions policy, but that is definitely not the case when you call for help. While this store did less "following" when you enter the store than Raymour and Flanigan, at least they seem to really offer a no-hassle protection plan. I'll be going there again next time I need new furniture.
It's ok good quality furniture but you know typical sales staff want to sell you everything you don't need..
Went to Ashley in Fairfield was browning only no intention to buy whatsoever but KIM was so personable and laid back very professional and knowledgeable we could not find a bed that we loved for the house we are moving into but she suggested an excellent mattress with an adjustable bed then Tony the mattress MAN came and helped her out and we ended buying it with an adjustable base for the cero gravity option gotta leve that if you walk around like I do every day.. Kudos to them KIM and TONY and the store phenomenal environment!
I was so impressed with Ricco in the Fairfield store with the design aspect of furniture. I was originally working with a gentleman named TK who was great! I am glad to know it is a team atmosphere in the store. With both their help I can definitely see my renovation vision coming together :)
I had the pleasure to meet Kim Mink and she was phenomenal. She took care of us and gave us the best deal ever. She was patient and kind and didn’t rush us to make any deductions. I would definently recommend her and work with her again.
Trebor was very proffesional from the time myself & wife walked in the door & from the sale to the finish. I'm sure we will return in the future. Thank You Ashley Home Furniture. John & Judy
Ricco Rodriguez is a one of a kind. He went above and beyond with his excellence in the subject matter paired with customer service. I felt very welcomed right from when I walked in, to the very end. He was eager to rise the platform of Ashley Furniture and make it the very best that it can be. With his educational experience and innovative ideas, he sees the future and is really passionate about what he does. I am very impressed and I have told my colleagues and friends all about my experience and have recommended him. He is amazing and having him is refreshing and such an asset. Thank you Ricco for everything, you’re the best!
Trevor helped us out tremendously! Seamless process and he was able to help us find exactly what we were looking for. Trevor broke down the pricing for us and went over everything in detail so we knew exactly what we were paying. Definitely recommend!
THEY DESERVE ZERO STARS. My husband and I had the worst experience with this store. Apparently they are individually owned and the store or company does not stand by their products. We won't be shopping here ever again, and we also learned from other people later on that Ashley is bad news. So many customer complaints and I can see why. Our supposedly beautiful leather sofa at the time that we purchased, literally started having issues not even a year into getting it, and the protection plan they sell you which supposedly "covers everything" the salesman advised us, DOES NOT! We asked twice about this protection plan before purchasing it. Our transaction was done right before store closing of course, so we were all rushing to finish the purchase.The first issue was the color of the sofa was flaking off and fading in sections, and thereafter the whole frame started to come apart under the cushions and we barely even use this sofa and are all of regular weight, so why? The thin lining inside all ripped underneath the seat cushions etc. The cushions also constantly popping out every time you sat on the sofa. Our children are adults and barely home, so its certainly not from them. We wrote a letter to corporate and to the store manager to see if anything could be done, as we were so annoyed that a sofa would slowly be falling apart less then 4 years of having it it was a mess! We thought well maybe they would just provide us a partial credit toward a new sofa, but yet no response. We were at the point of what is going on here with this piece of furniture? We Spent all of this money on what we thought was a good quality leather sofa that has not lasted us even 4 years? We even went down to the store after there was no response and they wouldn't even speak with you. They just send you to a wait area to be on the phone to speak to their customer support so they can deal with you, and then you sit on hold for a half an hour or more. They finally get on the phone and the woman who was supposedly there to help was just rude and loud and then blaming you for the issues! Apparently the person in charge cant handle all the complaints. She stated to us that no one else had a problem with this sofa. Its a "best seller." Apparently she was quite wrong! We read some bad reviews from other customers who purchased it as well. They complained of the same issues with it that we had. Too late for us unfortunately. Wish we saw them sooner. She should have researched it more before making that statement.We will definitely never buy from this establishment ever again and will be sure to voice our experience if someone asks. Terrible customer support and they sell to you and bail on any problems that you may have afterward. They don't stand behind their products and then blame the customer. Horrible company in our opinion.
Purchased a love seat and couch had pealing issue 2 years later upgraded to a better set. 2 years later same issue paid again the difference for a better leather set. 2 years later same thing leather is peeling contacted store gave us warranty department who looked at the pictures said the oil from our scalps causing issue. Funny the seat of the couch having same issue no oil from clothes. So after three different sets don’t recommend buying this furniture all comes from China after three sets I don’t recommend anybody spending money at this store. The sales people were very good with us thru the 3 couches but the product is the worst. Look at the tags you can see all made in china worst material no leather mostly plastic.
This is by far the worst customer service I have ever had in my entire life. Bought a furniture set on Labor Day weekend (September 1st). Furniture was on back order so had to wait an entire month for set to get delivered which was understandable. The day of delivery October 2nd, the bed rails were damaged. The delivery people left the damaged ones here in a cardboard box and we have not heard one word back from anybody. No follow up call, no apology about the damage...NOTHING. Contacted customer service by phone and they said bedrails will be in by the week of the October 25th. They also said someone would call me and set up delivery...and to my expectation, nobody reached out by phone or responded to any of my emails. Here we are 2 months later we are still sleeping on a mattress on the floor and even better, I get a bill in the mail for $2,000 for furniture that I haven't even received yet. I would not recommend Ashley furniture to my own worst enemy.
Ravon was our sales associate and he was extremely helpful with finding a proper easy chair for our dad. Very patient and professional. Great quality chair, too.
Trevor was great! He was honest and showed us all the living room sets I was interested in. We also did pros and cons which helped me out. If you need anyone to help you , I would definitely get him. He also was very patient and did not rush you or pressure you to buy.
Trevor was was super pleasant, patient and great to work with while shopping for a new living room couch. He was very honest and guided us through to look at all the couches that fit what we were looking for. Ricco assisted us in the mattress department. Though we were not looking for a new mattress he was able to show us ways to enhance our current one. We ended up purchasing a cooling mattress pad cover which was really nice. He was also very patient and helpful to work with.
Good product with nigotiable price
Susan and Ed were AWESOME and very helpful in the Fairfield location! Price matched and kept promises. Very, very happy customer!
We recently purchased a new dining, bedding and living room set from Ashley for the second time while decorating our new home. Although we previously went to the Ledgewood, NJ store we found the customer service and selection to be superior at the Fairfield location. Ben (from the Fairfield store) was extremely patient, knowledgeable and helpful during the entire process. It was a big purchase for us and Ben was extremely accommodating in making sure we were getting the best deal at the best price. I would highly recommend Ben and the entire Fairfield Ashley team and I’m so greatful we had such an easy and great experience. I will definitely go back to Ben and work with him in the near future for upcoming purchases
My fiancé and I worked with Ricardo as we needed a new coffee table. Ricardo spent so much time with us since I am extremely indecisive. He showed us all of our options really taking the time to get to know us so that we make the proper choice. In the end, we ended up purchasing an oversized ottoman, which was Ricardo’s idea! We have had this ottoman for about 3 months now and LOVE it!!! Thank you so much Ricardo! You were so amazing and we will definitely be back to work with you when it’s time to get new furniture!
Susan was amazing! So patient and knowledgeable! We walked around the whole store looking for a rug and she was super helpful. Her customer service shows she is passionate about her job. Thank you Susan! Very neat store as well.
Great experience! Still deciding on a mattress to buy, but Kim was really patient and explained a lot about the beds in store. Would definitely recommend!
I received my Ashley Furniture today and I love it! Thank you to Ricco at the Fairfield store who was very patient, nice and knowledgeable. He answered all the questions I had and the process was quick and easy! Very nice experience.
We recently purchased a new home in the area and needed quite a bit of furniture. We have an awkwardly shaped living room with an arch and radiator making things complicated. We first worked with Ricco on the Friday before Columbus Day (all the sales!) but we weren’t ready to commit. He used software to replicate ideas and show us 3D models of how everything could work. However, the next opportunity my wife and I could revisit the store with our measurements and time to think about pulling the trigger was the following Tuesday. We met Kim today and she not only honored the expired Columbus Day sale, but was also super helpful. Neither Ricco or Kim pressured us. They gave us ample time to make up our minds. Long story short, we got a ton of furniture for a great price! The store was also super clean and modern. We are pretty loyal to Ashley to begin with but this was one of the most pleasant furniture shopping experiences we ever had. Thanks!
Just had a great experience buying a gorgeous sectional with Ricco. He was super sweet, informative and found exactly what we were looking for. Also, he wasn’t pushy which is great when you’re looking for furniture... highly recommend asking for him if you visit Ashley!
Had a great experience at Ashley Furniture with Ricco Rodriguez! He was not pushy and high pressure salesly and took us through a ton of options and was ready, willing and able to answer all questions we threw his way. Made buying our new sectional a breeze! Can’t wait for the delivery and installation! His manager Khalid was also nice and very helpful! Great place, great team.
Came to buy furniture for my man cave. Had a great experience with Kim Mink. She worked with us and gave us a good rate. Highly recommend.
I came into the store today & purchased a living room set, Trevor & Lelis assisted me with all my questions & concerns. I needed additional funding which was easy addressed with no issues. I visit this location often & will visit again.
Excellent service
Kim was an incredible help and very easy to work with.
Trevor is awesome! He helped us find the perfect lhh ugh vine room set. Ty!
Trevor was awesome from first step in the door. He helped us find exactly what we were looking for. Honestly, we felt like we made a new friend!
Ricco has provided excellent service. He went out of his way to show different option that were suitable to me. He was patient and friendly. Next time you visit Ashley’s furniture in Fairfield, NJ ask Ricco!
Our agent, Ravon, was very helpful. He assisted us from the moment we walked in until the moment we left. We were looking for a dining table set and he was willing and patient enough to show us everything they had in the store and went way and beyond to help us find exactly what we were looking for. He was funny and excellent customer service skills. We were very happy with our purchase. It was our first time buying at Ashley and we had a wonderful experience.
Be careful when you shop at this place make sure you have the paper work in hand and read everything before you sign to buy anything, these folks are pro's at giving you the run around if something goes wrong. They will not admit any mistakes but they will fill you with excuses! So don't be afraid to ask the questions before you sign any papers and whatever they say they will do don't be afraid to tell them put it on the paper work so you have written records so that they can't give any excuses if something doesn't go right with your purchase ,but to honor what the paper work says.
We had a great experience! Susan helped us out a lot and answered all of our questions. Excellent service hands down
So I ordered an adjustable base from Ashley at 46w in Fairfield the other day. I must say that their knowledge of mattresses and adjustable bases is outstanding. we have a storage bed at home and they made sure I found exactly what i would need. aside from the store service i must say that their delivery team was amazing! I was kind of grumpy receiving the 1st stop on a 6-10 am window however when I met the delivery guys and noticed their diligence to set this up for us it made me feel awesome. They were so kind, caring, respectful and knowledgable that it made my whole experience dealing with Ashley HomeStore FANTASTIC. Cant wait to order my mattress from them, next!
Wonderful, attentive help from Susan Switalsky our Trusted Advisor today! Informed, efficient, and thorough; Susan listened to our needs and directed us to a great find for our Dining Room. Thanks Susan!
Ricco and Debbie were amazing! They helped me envision the home of my dreams....and furnish it too!!
Shawn was the most fun and helpful salesman I’ve ever dealt with. He made purchasing our new couch and dining table a breeze. Very knowledgeable and helpful with all of our questions. I highly recommend anyone looking to buy new furniture to come see Shawn. 👍
Our salesman, Randal, went above and beyond for us! He helped make sure the store kept their delivery promise to us and fought for our interests throughout the whole experience! If it wasn’t for Randal, our first experience would’ve been memorable in a more dissatisfied way but thanks to him we we had positive experience and will keep Ashley furniture in mind for any other furniture needs we may have in the future!
Ricco was very helpful and informative. Very happy with my purchase, will be coming back.
Took a trip to the Ashley's Furniture store in Fairfield, NJ to shop for new home furniture, myself and my daughter were immediately greeted by Kim Mink who helped us thru our shopping experience. We were treated with great respect and professionalism and ended up getting a great deal on everything I needed. I would post a 10 star rating if allowed , great job Kim !
Have to say I had a great experience in the Fairfield store with Ricco! He was very professional and very knowledgeable about the furniture. When it comes to bringing a room together this guy knows what to do. Very patient with all my questions and also made me realize i needed a new mattress. I highly recommend asking for Ricco, whether you know what you might want or need someone to help you with the entire home! Thanks Ricco
We purchased a few items for our home and received the best service from Kim. She was extremely helpful and very friendly. She even looked up previous purchases for me to see if matching tables were available. Thank you Kim for all your help..... Debbie & John, Warwick NY
I had an amazing experience at Ashley HomeStore. I got a hold of Shawn in the beginning where he introduced himself and told us a little about the showroom and then gave us the space that we needed to walk the showroom and see what we really liked. Shawn was always in eye sight to answer any questions that we had. I never felt pressured or uncomfortable to buy. Overall experience was great with him and everyone else. I will definitely be back here when I need anything else.
What a phenomenal experience!!!!!!! Lou in Sales and Tamikah and Alijah in C/S were spectacular people. They were patient and helpful throughout the entire process. They also informed us about the Hope to Dream program that Ashley supports. It is obvious that this organization is one that fosters positive people, through a positive environment. Kudos Ashley!!!
I went to Ashley Home store today & had excellent service as soon as I walked through the door. Everyone greeted me very politely. Lou & Allijah helped me tremendously, I had a problem ordering a mattress online so I went in store & they helped me right away. I was in & out in less than 30 minutes. Great staff. Highly recommend!!
Very grateful for Ricco at the Fairfield store. He was very helpful and very patient with all my questions and he helped me pick out a couch that I am very happy with. He went above and beyond my expectations. Thanks again Ricco!! You are awesome and I appreciate you.
Great experience! Lou was very professional, helpful and honest. Beautiful remodeled showroom. We will definitely be back here again!
My experience shoppong at Ashley's Furniture was very satisfying. Our salesman (TK) was friendly attentive' very patient' and yet quick to address all my needs. He was never pushy nor was he too outspoken and kept a good 2- way conversation going at all times. TK is definitely an asset to the Ashey Furniture company. I will be back for more soon. Thank you, and thank you TK..!!
Customer service is unbelievably great I called out of state to make a phone order because I’m moving to New Jersey. I got a hold of Shawn who was really patient with me through out the whole process like getting the order in, adjusting prices and sending me updates. I highly recommend this store for all your furniture needs.
I had the best experience with Ricco. Whatever I had questions with or needed specific entail about anything he was there to break everything down for me. He made such an easy decision on what I wanted. I suggest for anyone going to this Ashley Furniture, go ask for Ricco if you want the best customer service.
We recently purchased a sectional. TK was very friendly, knowledgeable, and helpful with helping us make a decision! We would highly recommended working with him with your future purchases ! Thank you TK!
We love our Ashley Furniture, Our saleswomen Kim is the best!!! She was so helpful and made our buying process so fast and easy. We bought our living room set and then we returned 3 weeks later and we just went today to buy a dining room set. Because of Kim we will return again soon and buy our bedroom set next. We can’t thank Kim enough for all of her help and will continue to shop from her again. She is a asset to Ashley Furniture. 👍
Susan our sales rep in Fairfield nj was awesome. Quick accommodating and efficient.
It’s was a great experience coming to Ashley furniture. Mr.Rodriguez was very attentive to our needs on purchasing home needs. Thank you so much for making us feel welcome & proving us with exceptional service.
Excellent Experience. Our sales Person was Ricco Rodriguez!!! All the starts goes to HIM!!!
Had a great shopping experience. Susan did an excellent job to make sure we felt welcomed, and listened to our preferences and concerns. Thank you, Susan!
Excellent customer service, had an issue with delivery and Alijah was very helpful every time I added a piece of furniture.
Thank you to Ricco Rodriguez for helping me and my wife with our bed set and king size mattress. He took the time to show us around and even reminded us of little things like measurements. We went just looking. I like to take my time on these things. My wife saw something she loved and the sale quickly escalated with the Ashley's card approval lol... looks like I'm coming back for that Glider. Thanks for all your help.
Buying furniture is never an easy task. And as a single parent on a tight budget,the anxiety was over the roof. I went in looking for a great deal on a bed set for my daughter. I was completely lost but a designer “I thought he was a designer” Ricco helped make the process super easy. He asked questions about my daughter and me to make sure we would find the perfect set for her. He showed me around a couple of options and showing color coordination, 3D room layout and price points which any parent will appreciate. He was very helpful and allowed me to take my time. He did not pressure me to make a sale, he was more interested in making us comfortable. At the end of my visit I found the perfect bed set that my daughter and I loved. I wish there were more locations with a Ricco!! Thank you, Ricco!
Ricco R. made our experience at Ashley’s furniture well worth the trip. He was patient, extremely informative even moved furniture pieces around so we could have a visual of the bedroom set. He also gave us a detailed breakdown of our purchase. Because of Ricco we bought an additional living room set. We appreciated the experience and would highly recommend everyone we know to go to Ashley’s and request Ricco to guide you through the way!
I had a great experience with Rico in Ashley’s furniture! He was very helpful, and was able to solve all my questions regarding what to buy. Thank you Rico for being so awesome with me! I highly recommend to come here and ask for Rico to help you out in anything you need!
I had a great experience at Ashley furniture store in Randolph. Randal helped with with my purchase. He was very kind. If u need anything u should get help from Randal.
Ricco was such a great help!!!! He took his time showing us different options and what would work best for the space I was looking for! He made sure to follow up with me about things I had found on the website as well If you go to Ashley's go to Ricco !!!!
Very knowledgeable staff! Easy to work with. Confident and happy with our purchase!
I had a great experience at Ashley’s today ! For sure Ask for Lelis , she helped me out so much , I got a great deal on my living room furniture I would definitely recommend her and this store to get what you need !!!!
very bad customer service return one sofa they refund $500 less than what I paid for it.
“Ask for Justin!” Visited Ashely in Fairfield to browse the Labor Day sale. Had the best buying experience working with Justin. He immediately welcomed us at entrance with a warm and sincere greeting. Justin proved himself to be exceedingly knowledgeable. Every question and concern was immediately resolved and Justin pointed us in exactly the right direction. His sales style was great. Not to be forgotten, Justin was able to get the marked prices down to what worked for us without compromising what we wanted to spend.
Justin was the most fun and helpful salesman I’ve ever dealt with. He made purchasing our new couch and mattress a breeze. Very knowledgeable and helpful with all of our questions. I highly recommend anyone looking to buy new furniture to come see Justin. 👍🏻
Staff fantastic
Not a good first experience. First I was told by the sales representative I would receive a call from the delivery service 45 min in advance to their arrival and I received one about 5 minutes before. Once the item arrived it was the wrong one. After asking for a refund, I was given the run around for about a week in order to get my money back.
We knew what we wanted walking in after seeing it online. Still got the “sell” where Sales Associate asks manager how much he enjoys the set we are buying since he has it on his house. Only sales pressure was buying the warranty. If you are interested in buying it say no at first as they dropped the price to try to convince us. Still said no.
Wonderful store, Alyssa was our associate. She is beyond amazing, walked us through the entire store without the &"high pressure sales tactic&" This is the only place to shop for furniture! 5 stars Ashley homestore.
Just received delivery after 3 weeks of waiting and they destroyed my family picture frame in the wall and broke my screen door!!!! Wtfffff
Kim was great! She greeted us soon after we entered the store but waited until we needed some questions answered. Even let us borrow her measuring tape for a while. Very knowledgeable, And patient while we figured out what would work for us. We bought a sofa!
I had such a wonderful experience with Susan. As someone coming into the store with an unexpected turn of events and needing furniture that I wasn’t expecting Susan made me feel comfortable from the moment I walked in. She listened to my needs and helped walk me through all of my options. I felt heard and at no time did I feel any pressure from Susan which really helped make the situation far less stressful. I am so excited for my new couch and bedroom set - they are a perfect fit for my new home! I will absolutely be back to work with Susan again for my next furniture purchases.
Good
Had a great experience working with Lou! He was honest, helpful, and most importantly not pushy. Walked out with a new sectional and coffee table. He honored the online price as well. Will definitely be back in the future. Thanks Lou!
Sales woman Christine Millien took the time to give me all of my options and was never pushy. She went above and beyond to make sure I purchased right the furniture I was most comfortable with. Her attention to our needs and understanding our unique style was exceptional. She is definitely an experience designer, in interior esthetics. She helped us give our new home which is an open concept, a budget design for a high-end modern design.After I decided, the process was absolutely painless. So quick and professional.Overall My experience at Ashley&'s was excellent!
My advisor Kim took my order over the phone and followed up with me a few times until my order was complete. I highly recommend anyone to purchase furniture with her !! -Fernando Barrios
Fabi was awesome! She took the time and went the extra mile to make sure that we were comfortable with what we were purchasing and was very knowledgable about all the products that she showed us. We will definitely be back in the future. Thanks for everything!
Stopped in at Ashley to see if they had what I was looking for. Tony S. Walked us over to see some dining sets and we found one with both the style and size I was looking for. The price was very good. Alba then assisted me with checking out. Both Tony and Alba were very nice and helpful. It has been sometime since I came into the Fairfield store, it was very comfortable and fresh new design. I will definitely return when I need additional furniture.
Great place. Thank you Mr Lou
Justin at Ashley’s Homestore was amazing! Very attentive and helped me with finding the perfect sofa for my new apartment and I couldn’t be even more pleased. He even looked at photos of my apartment and helped me plan out where the sofa can go! I truly Love this store and the people overall are welcoming and great ! I’ve been coming here since they opened which was 2003 !
Great service, had us in and out like we needed/wanted without any issues and were very reasonable with their pricing. Tony and Payton were amazing and did not hover over us like in some stores.
Great furniture at great prices! Lots of selection to choose from?
Tony is Awesome!!! Very nice, friendly and helpful! Buying our furniture was a great experience! I highly recommend Ashley Furniture!
Great experience. Adam was great. Took his time with us and showed us many different options. He made the experience easy and painless. Shop here!!!! And see Adam !!!!
Have purchased several pieces of furniture this year at Ashley Furniture's Fairfield store. The staff and Tony my salesman was great from helping with selection to competitive pricing to following up after delivery. The furniture looks great and for the cost quality is very acceptable. Very pleased!
If you enjoy being stalked by the salesman who says I won&'t hover around you but follows you around and asks questions this is the place for you . I&'m ordering online .
My wife and I recently bought furniture from Tony Santoloci. Can’t comment enough how nice Tony was and how helpful he was. We would highly recommend him.
My first time shopping at this location and my experience was great. A-1 customer service thanks to Jamel at Ashely HomeStore 😊😊😊‼️
I had a good experience at Ashley furniture. I was browsing at the store looking for a sofa for my living room . Then the sales associate came up to me and said if you need any help my name is Susan. I liked that she let us look around the store without disturbing us. I found the sofa that I liked but I wanted to explore other options. But I went somewhere else I saw that Ashley had a great deal. So I went to Ashley and wanted Susan to help with my purchase.She was happy that we actually came back. She got us a good deal and made my purchase so quick and easy and very professional. Will definitely go back for other purchases .
Tony was an amazing salesman! Gave us a great price for a beautiful sofa! Thanks for making everything easy and fast!
The store is under renovation, but the service is exceptional, the selection isn't limited and the staff is knowledgable and friendly. Tony was the quintessential sales rep, super helpful and made the shopping experience a pleasant one.
I had an amazing experience here I never felt pressured to buy and my trusted advisor Gary really cared about me and my life and my very first apartment he made me feel like I was family. Alba checked me out and she had such an amazing personality and she made me laugh the whole time I love her!! I will recommended this place to everyone I meet! Go see Gary and Alba!!!
Ashley employees are the best. Very helpful
I enjoyed the buying process and the courtesy from the entire staff. They made it simple and no need for price checks or comparisons. Thank you
Ed and Ali were absolutely amazing! They were compassionate to my needs and very helpful in picking out exactly what I wanted! They made my apartment shopping stressless and so easy. Definitely will be back to shop with Ali or Ed again at Ashley Furniture in Fairfield!
Found a couch online and went to the store to see it in person and order it. The sales woman may have been new, but definitely didn't know how to use their own computer system so it took 45 minutes just to place the order. After it was ordered, the store wouldn't give proof of insurance to deliver the couch! They also wouldn't confirm a delivery window until the day they arrived, even though I explained I needed to reserve the elevator. I'm not sure how anyone living in an apartment complex is supposed to get furniture delivered by this store.
Jamel was extremely helpful and made a huge effort taking us around the entire store. Not only did he take his time helping, he also made the long process of picking furniture fun! He did not push any decisions on us and made sure we were satisfied and happy with every selection. I highly recommend having Jamel help you with your next purchase.
I went in today looking for a bed and walked out completely satisfied with the items I purchased. Justin H., the salesperson, was extremely helpful and patient. I was able to purchase items that I wanted (thanks to both Justin and the Manager (not sure of his name)). I enjoyed shopping at this store. Can’t wait for my items to be delivered.
We worked with Fabi and she gave us 5 star service. Fabi helped us navigate our furniture shopping without any bull or sales games. She was terrific and went above and beyond in helping us with our furniture purchases. We will certainly use her again going forward!
Amazing first experience furniture shopping! Tony was the best. Kind, helpful, relatable, and super funny! Will be returning and highly recommend!!
My husband and I came here looking for a couch without much of an idea of what we wanted. Debbie was very helpful with finding us a couch we loved and giving us the best price possible. She's very knowledgeable and personable.
Henry provides great customer service and helped my mom and I find a sleeper sofa. The process was quick and easy. Would recommend friends and family to go buy from him.
Keekee was such a thoughtful and patient sales person. I spoke to her on the phone and she was waiting for me when I got to the store. I had to furnish an apartment for my dad with delivery the next day. Keekee was able to find the perfect furniture and get it delivered. Thank you for everything.
Manager had no interest in helping the salesman trying to find out mattress specifications for me. Caused them to lose the sale.
Prices are absurd
My partner and I shopped at several different stores before we found Kim Mink at Ashley in Totowa. She was very friendly and able to help us get an even better deal than the ones in store and online. If anyone is looking for a well-established and knowledgeable salesperson, I would highly recommend her, as well as this Ashley furniture store. We'll definitely shop again if we ever need anything else for our new house.
Kim was super friendly, helpful and didn’t pressure. She gave guidance as needed. Appreciate her assistance!
Ordered a sofa a couple weeks ago and scheduled a delivery. Ashley called a couple days before the delivery to confirm it (Robo call) and had the address wrong. After calling several times, waiting way too long on hold, and different numbers I finally was able to talk to someone to get it delivered to the correct address. I took the day off from work to be home for delivery. The store calls me at 6 pm the day before to reschedule my delivery. I am really unhappy with them. I had to cancel the order because I could not afford to take another day off.
Just had a fantastic buying experience with Kim Mink. Kim was friendly & helpful to make our purchase smooth and painless with a Saturday delivery so my husband and I won’t have to miss work ! If you are looking for furniture go to Ashley HomeStore in Fairfield NJ.
Ke Ke was a such great help to my sister and I as we deliberated about what couch to get. She was honest, understanding, and patient. She made our experience a fun and informative one. Thank You Ke Ke for all your assistance!!! Keep doing a great job!!
I purchased my stereotypical, faux leather "bachelor" couch here. It was reasonably priced and the buying/delivery experience was pleasant. A few years later, it's flaking small "black leaves" all over my apartment and keeping me up all night while I worry about my cats consuming the almost definitely toxic pieces. A couch cover from Amazon has "managed" the issue...sort of...but I now pretty much hate the couch and want to replace it. What does this experience have to do with Ashley Furniture in general? I'm not really sure. But that was my experience, for what it's worth. Update (5/30/19): I returned to this Ashley yesterday to purchase a new couch, loveseat, and accent chair set (specifically because the above discussed "flaking" couch would not fit into my new apartment). The salesperson & manager were true gentlemen, striking the perfect balance between giving my wife and I attention and providing us space to look around, and the designer was a delight and quite helpful. Their financing options are second-to-none and their maintenance and protection plan is highly affordable. The quality & longevity of what I purchased remains to be seen, of course, but I'm adding a star for an extremely pleasant experience, particularly with my salesperson. If you hate the vibe of Bob's "furniture dealership" (I sure do), this place is low-key, far more relaxed, and at no point did I feel pressured to purchase. Highly recommended.
Buyers beware!! Approach extremely cautiously if you decide to spend your hard earned money at Ashley HomeStore for furniture. We recently purchased a King bedroom set from this store. The bed frame has been creaking since day one. I have been reaching out for help, both from the store (that took our money) and their customer care team (in Edison, NJ). Getting a manager on the phone is impossible. No on has helped us at all. We have a defective bed frame, and despite a tech coming to look at the frame, and telling us that the creaking is due to the design of the bed frame - it is our loss. Ashley furniture does not do exchanges or refunds (be aware of this - we were not). Extremely devastating - and the worst customer care and service we have ever experienced in our lives. Trust me, do not go through the stress and grief that we have gone through. If I could leave a 0 start I would. Horrific experience and treatment. We will never again be buying from Ashley in our lives.
Just purchased a bed, couch, and mattress and couldn't be happier! Lelis and Jamel were nice, accommodating and friendly. They made it so much fun! I can honestly say I've never had better service anywhere at any time in my life. Highly recommend!
Good selection...wait for sales
Nice furniture and accessories...good prices
I went to the Fairfield NJ location knowing exactly what i wanted when i walked in. I was greeted by the kind, smiling associate named Lelis who made my experience a positive one. The couch i wanted was discontinued, and she went above and beyond to call into corporate to find one exactly the same as what i wanted. Even honored the price of the older one. Great team, great prices and great products 👌🏼👌🏼
Stay FAR away!!!!!! They are quick to take your money, deliver broken furniture and takes forever to get it fixed.... Going on 6 weeks now and still have a broken dresser and my adjustable platform broke 3 weeks after delivery. PLEASE DO NOT SHOP HERE
Just purchased a gorgeous dining room set from Ashley Homestore in Fairfield. Very excited about this and couldn’t have had a better shopping experience, thanks to Lelis. She was very personable, knowledgeable, and helped us choose the perfect dining room set.
Great sales people easy to work with
Horrible service. Ed and Adam are incompetent managers. I will never set foot in an Ashley's store again.
We purchased our nursery room furniture back in November in order to have our newborns room ready and set for her upon arrival. Well, we are now in April and still going back and forth with the worst customer service and management provided by Ashley out of the Edison customer service location. We spent hours upon hours on hold and speaking with different reps on getting pieces replaced due to manufacturers defects and poor handling in the warehouse. I have attached photos. Each drawer on both dresser and chest have issues. My husband had to remove glides on three drawers to rescrew them in to align with other drawers. Some drawers have the &"lock mechanism&" some do not. Some drawers close some do not. Most drawers even wiggle as you open and close them. Wood in dresser base is cracked. Wood in Mirror has a crack. Each drawer is not &"finished&" the same way at all. Clumps of paint, chopped pressed wood, scratches, scuffs. CS puts you on hold for eternity. Managers are NEVER available always assisting other customers, I WONDER WHY? the few intelligent people I spoke to in CS apologize for the situation but YET nothing gets done. I&'m promised white glove inspection by management before pieces leave. Well guess what, pieces arrive and ? THEY ARE DAMAGED. my husband and I made numerous accommodations to be home for their delivery and replacement and technicians but months later, we are still dealing with trying to get a damage free set for the nursery. We had a nightstand delivered SEVEN times. We settled on the last one bc it was the best one we received and but still need the drawer to be replaced as it was damaged. The top of the nightstand was scratched & covered up with paint. I figured let me keep this piece it&'s not going to get any better. But when we received our latest exchange yesterday for the chest and it came damaged and the mirror came damaged I nearly lost it. I had emptied out the chest, removed all her delicate decor from top of dresser all for nothing. Just more frustration. I and my family have never heard of such POOR MANUFACTURING &&'service. Where IS QUALITY CONTROL???? My whole house is furnished with Raymore & Flanigan. NEVER EVER HAD THESE ISSUES. unfortunately they didn&'t have a white set that we wanted. As I&'m on the phone Katina member of management, refuses to issue of a refund. We can&'t deal with the ignorance anymore. PLEASE SAVE YOURSELF THE FRUSTRATION AND WASTING YOUR TIME AND MONEY. Do NOT BUY FROM ASHLEY. *** JUST REFUSED THE 2nd delivery replacing damaged mirror and chest. Photos attached.
Extremely poor quality and service. We will never make another purchase from this store again. We have rejected 7, yes 7 deliveries so far because the items were damaged in one way or another. My wife and I have reached our limit and are trying to get a refund on our purchase. So far we've been shuffled around from manager to manager with no resolution. We're filing a claim with the BBB and getting our attorney involved. Please save yourself the time and aggravation and shop elsewhere.
We purchased our nursery room furniture back in November in order to have our newborns room ready and set for her upon arrival. Well, we are now in April and still going back and forth with the worst customer service and management provided by Ashley out of the Edison customer service location. We spent hours upon hours on hold and speaking with different reps on getting pieces replaced due to manufacturers defects and poor handling in the warehouse. I have attached photos. Each drawer on both dresser and chest have issues. My husband had to remove glides on three drawers to rescrew them in to align with other drawers. Some drawers have the "lock mechanism" some do not. Some drawers close some do not. Most drawers even wiggle as you open and close them. Wood in dresser base is cracked. Wood in Mirror has a crack. Each drawer is not "finished" the same way at all. Clumps of paint, sandy finish, chopped pressed wood, scratches, scuffs. CS puts you on hold for eternity. Managers are NEVER available always assisting other customers, I WONDER WHY? the few intelligent people I spoke to in CS apologize for the situation but YET nothing gets done. I'm promised white glove inspection by management before pieces leave. Well guess what, pieces arrive and ? THEY ARE DAMAGED. my husband and I made numerous accommodations to be home for their delivery and replacement and technicians but months later, we are still dealing with trying to get a damage free set for the nursery. We had a nightstand delivered SEVEN times. We settled on the last one bc it was the best one we received and but still need the drawer to be replaced as it was damaged. The top of the nightstand was scratched & covered up with paint. I figured let me keep this piece it's not going to get any better. But when we received our latest exchange yesterday for the chest and it came damaged and the mirror came damaged I nearly lost it. I had emptied out the chest, removed all her delicate decor from top of dresser all for nothing. Just more frustration. I and my family have never heard of such POOR MANUFACTURING &'service. Where IS QUALITY CONTROL???? My whole house is furnished with Raymore & Flanigan. NEVER EVER HAD THESE ISSUES. unfortunately they didn't have a white set that we wanted. As I'm on the phone Katina member of management, refuses to issue of a refund. We can't deal with the ignorance anymore. PLEASE SAVE YOURSELF THE FRUSTRATION AND WASTING YOUR TIME AND MONEY. Do NOT BUY FROM ASHLEY.
Nothing really attractive
I wasn't please with the service.
First of all, this place is a SCAM! I, unfortunately, failed to read the reviews before I went in and this place has absolutely horrible reviews online, which is not surprising based on my experience. We went in here to buy a Tempurpedic mattress and possibly a bedroom set along with that. We researched the mattresses online and decided on either the Pro Adapt or the Lux Adapt, depending on which one we liked after trying them out in a store. I called up Ashley in Fairfield to see if they had them in store and they did. The sales person I spoke to, asked for my number and used her personal cell phone to contact me and kept insisting that I asked for her when I get there - not to mention she kept texting me throughout the day asking if I am coming yet, multiple times! Very unprofessional, however, did not mind it at the time. So we finally go in and ask for the lady, she greets us, immediately upon greeting us, brings in this other fella, who she calls, her manager and also "an expert on Tempurpedic mattresses" (more of an expert on scamming you). She just sits there, does nothing, while the guy starts talking about the mattresses, we tell him we are specifically looking for the ProAdapt or the LuxAdapt, so we try them both. Oh and by the way, I have a 1 year old toddler with me so this process is a lot more difficult than it seems. It is very difficult to pay attention to every single detail, which they do take advantage of as well. So at one point, he asks us to lie down on the "ADAPT" and says feel the difference, you will like the Pro or the Lux much better. So at the end we finally decide on the ProAdapt model along with the Ergo base and a king bedroom set with 6 pieces and move onto the ordering process. The guy tells us when you receive the mattress, it might feel different than the one in store, so give it 30 days to break in - weird. The Ergo remote had no Tempur logo on it, , the guy says oh your's is gonna look different than this, this is not the remote you will get - weird. So, the guy and the lady move to the register, but always whispering to each other about something - also weird. First, they tried to sell us a 11 piece tempur package, which was full of useless stuff like pillows and warranties (pillows are some brand called BedGear and not Tempur, a lot more expensive too). We said no. Then they tried to sell us some 300$ BS warranty, we said no. Then, they tried to sell us another 180$ warranty, we said no again. Then, the guy says "Oh I added the protective cover by the way, you are definitely going to need this." We asked how much, it was 360$!! The Tempurpedic brand protective covers cost 170$ and there is only 1 type. In short, they cannot add the protective cover either and have to move onto billing. Turns out, JUST one piece of the bedroom set, they did not have, therefore, the bedroom set will be delivered a month later. I said okay that is fine. They move to another register on the far side of the store from us and continued the process there - this took 3 hours to get through - allegedly due to a BUG in the system. Finally, we took the receipts and went home. We come home, look at the receipt and we are just absolutely stunned. They sold us the ADAPT model and they charged us the ProAdapt price, which is at least 1500$ difference. 4 pieces of the 6 piece bedroom set were back ordered AND the Ergo base wasn't Tempur either. This receipt had NOTHING we wanted on it. We were furious after spending over 6000$. We went in there, specifically to shop for Tempurpedic and neither the stuff in this store, nor the items they sold us are Tempur except just the mattress but it isn't even the correct one or the correct price. It all made sense after we went over our receipt, the BUG in the system and them moving away was just them trying to SCAM us. This is absolutely ridiculous and unacceptable. They also do not accept any returns once the items are delivered, so we were lucky enough to go back the next day and cancel everything out.I truly hated my experience here and the fact that they can stoop so low.
Quality is getting better. Not everything is pressboard anymore. Some solid wood pieces. Friendly staff.
SCUMBAGS!!!!! TOTAL SCAMMERS DO NOT GO HERE! Purchased a $5,000 mattress and an electric base. Then they sell us some crappy mattress topper that smells like chemicals and won't let me return it! Delivery was delayed 2 weeks despite them guaranteeing a date when we purchased it. They will accommodate your every need when trying to make a sale but as soon as you are out the door they are COMPLETE LIARS AND SCUMBAGS!!! Thank you Ashley Furniture for selling me a defective mattress topper that has caused me to feel congested and cough non stop due to the chemical smell and now you won't let me return it! BAD BUSINESS PRACTICE! HORRIBLE ON ALL LEVELS!
Excellent service and sales
Summary - ask for Ray (Reinaldo ) and he will take care of you . He helped us place a large order 2500 miles away and gave us great discounts . Full version - bought a house in NJ while still living in CA , and we wanted to have furniture arrive the day we moved in . Ashley has stores near us both in CA and NJ so we found the bedroom sets , mattresses , living room set and dining room set we liked at the CA store , but because all Ashley stores are independent franchises we needed to call a NJ Ashley store to place the order (or do an online order, which we did not want to do ). We really wanted to see and touch all the items to look at quality colors and fabrics and finishes , so shopping online wouldn't work unless we saw it first . We picked out what we liked at the CA store then took screenshots of all the items on the Ashley website . The website prices are lower than the store prices. But the stores will match it . Also lots of other stores sell Ashley furniture online so google all the items and if you find another store with a better price they will match it , plus we bought during Presidents' Day and received an extra 10% off everything . Another reason to buy from the store rather than online was that if you buy online some items are delivered by UPS , and others by local delivery men who assemble the furniture . Since we would not be there until the day of delivery we wanted everything to arrive at once and be assembled . Ashley will not assemble items that come via Ups even if some of your order ships via UPS and others are locally delivered . We received several confirmations before delivery day and on delivery day items arrived on time and in perfect condition . I see many horror stories of people who received incomplete orders or damaged furniture but we got lucky I guess. Within an hour of getting off the plane and into our new place the delivery men had arrived , and another hour later everything was set up and assembled. We tipped the three men $20 each for their courtesy and effort . At first they were concerned the front door must be taken off the hinges to fit the sofa and loveseat , but they managed to get them in without touching the door So why only 4 stars instead of 5? The quality of the furniture could be better . The headboards on many of their cheaper bed sets are weak fiberboard and will move if pressed against . We got a higher quality set for the room which would see more use , which is sturdy and cost about $300 more- but really it's unacceptable for Any bed to have a weak headboard . I see a lot of complaints about their bonded leather furniture not lasting , and the different prices in store compared to online means some people get taken advantage of . To have a good experience you need to be a savvy shopper plus get lucky with an undamaged delivery , so there are some factors not within your control .
Summary - ask for Ray (Reinaldo ) and he will take care of you . He helped us place a large order 2500 miles away and gave us great discounts . Full version - bought a house in NJ while still living in CA , and we wanted to have furniture arrive the day we moved in . Ashley has stores near us both in CA and NJ so we found the bedroom sets , mattresses , living room set and dining room set we liked at the CA store , but because all Ashley stores are independent franchises we needed to call a NJ Ashley store to place the order (or do an online order, which we did not want to do ). We really wanted to see and touch all the items to look at quality colors and fabrics and finishes , so shopping online wouldn't work unless we saw it first . We picked out what we liked at the CA store then took screenshots of all the items on the Ashley website . The website prices are lower than the store prices. But the stores will match it . Also lots of other stores sell Ashley furniture online so google all the items and if you find another store with a better price they will match it , plus we bought during Presidents' Day and received an extra 10% off everything . Another reason to buy from the store rather than online was that if you buy online some items are delivered by UPS , and others by local delivery men who assemble the furniture . Since we would not be there until the day of delivery we wanted everything to arrive at once and be assembled . Ashley will not assemble items that come via Ups even if some of your order ships via UPS and others are locally delivered .We received several confirmations before delivery day and on delivery day items arrived on time and in perfect condition . I see many horror stories of people who received incomplete orders or damaged furniture but we got lucky I guess. Within an hour of getting off the plane and into our new place the delivery men had arrived , and another hour later everything was set up and assembled. We tipped the three men $20 each for their courtesy and effort . At first they were concerned the front door must be taken off the hinges to fit the sofa and loveseat , but they managed to get them in without touching the door So why only 4 stars instead of 5? The quality of the furniture could be better . The headboards on many of their cheaper bed sets are weak fiberboard and will move if pressed against . We got a higher quality set for the room which would see more use , which is sturdy and cost about $300 more- but really it's unacceptable for Any bed to have a weak headboard . I see a lot of complaints about their bonded leather furniture not lasting , and the different prices in store compared to online means some people get taken advantage of . To have a good experience you need to be a savvy shopper plus get lucky with an undamaged delivery , so there are some factors not within your control .
Summary - ask for Ray (Reinaldo ) and he will take care of you . He helped us place a large order 2500 miles away and gave us great discounts . Full version - bought a house in NJ while still living in CA , and we wanted to have furniture arrive the day we moved in . Ashley has stores near us both in CA and NJ so we found the bedroom sets , mattresses , living room set and dining room set we liked at the CA store , but because all Ashley stores are independent franchises we needed to call a NJ Ashley store to place the order (or do an online order, which we did not want to do ). We really wanted to see and touch all the items to look at quality colors and fabrics and finishes , so shopping online wouldn&'t work unless we saw it first . We picked out what we liked at the CA store then took screenshots of all the items on the Ashley website . The website prices are lower than the store prices. But the stores will match it . Also lots of other stores sell Ashley furniture online so google all the items and if you find another store with a better price they will match it , plus we bought during Presidents&' Day and received an extra 10% off everything . Another reason to buy from the store rather than online was that if you buy online some items are delivered by UPS , and others by local delivery men who assemble the furniture . Since we would not be there until the day of delivery we wanted everything to arrive at once and be assembled . Ashley will not assemble items that come via Ups even if some of your order ships via UPS and others are locally delivered .We received several confirmations before delivery day and on delivery day items arrived on time and in perfect condition . I see many horror stories of people who received incomplete orders or damaged furniture but we got lucky I guess. Within an hour of getting off the plane and into our new place the delivery men had arrived , and another hour later everything was set up and assembled. We tipped the three men $20 each for their courtesy and effort . At first they were concerned the front door must be taken off the hinges to fit the sofa and loveseat , but they managed to get them in without touching the door So why only 4 stars instead of 5? The quality of the furniture could be better . The headboards on many of their cheaper bed sets are weak fiberboard and will move if pressed against . We got a higher quality set for the room which would see more use , which is sturdy and cost about $300 more- but really it&'s unacceptable for Any bed to have a weak headboard . I see a lot of complaints about their bonded leather furniture not lasting , and the different prices in store compared to online means some people get taken advantage of . To have a good experience you need to be a savvy shopper plus get lucky with an undamaged delivery , so there are some factors not within your control .
This store is a complete SCAM! Me and my girlfriend decided to purchase a new tempurpedic mattress on Presidents Day. They pulled out every salesman trick possible including the actual factory rep who just happen to be there that night. After 1 hour of there bullshit presentation, we decided to purchase there most expensive tempurpedic and base that was $5200 in total. The best part of this is rather then pay for it, we decided to finance it interest free for 5 years. Here is where it gets interesting, ED the store manager came over and we filled the electronic financing on the touch screen computer which spits out the result in seconds if your approved. When we got to the screen where it asked how much is the finance you would like to finance, Ed said &"put in $10,000.&" I said for what? He said just to be safe. That&'s the 1st scam, I said absolutely not! So we were instantly approved for $5500. The next scam is they promised March 1st delivery, I remember stressing is that a guarantee date, ED said yes. Two days after the purchase the warehouse called and said we would not get it until March 15th. I called Ashely Furniture and was placed on hold several times and Ed was dodging my call. The only reason why I didn&'t cancel my order was because of the GM Adam, who took a very proactive approach and took matters into his own hands. Ed lied and told me anything I wanted to hear to get the sale including lying to me about the delivery date. The whole experience was absolutely disgusting and it was the first and last time I will ever shop at Ashely. Thank you to Adam, and it&'s shame that he had to deal with Ed&'s F@$& UP!
I like
I felt like i was being stalked.. Its very uncomfortable to shop with someone following you. We spent oir money else where
We had a wonderful experience at this location. Christine did an amazing job picking out exactly what we wanted. She made our expierence flawless. Ed did an awesome job helping me pick out a bed and knew exactly what I needed. Highly recommended to all!
It's not bad
Furniture good. Delivery guys terrible. They don't care one bit coming in your house with greasy dirty shoes
I was in last weekend for the President's Day Sale. My husband and I are newly married and just bought our first home. Within 1 second of opening the door we were approached by a young brunette sales girl who started telling is she was our assistant and starting hitting us with questions before we had a moment to even blink. I told her we just wanted to look around and thanked her, saying we would let her know if we had questions. We walked a few feet to a couch, and she approached us again, asking about when we would need furniture delivered by and when we are moving. I told her we are not in a super rush and wanted to just look around with my husband. I went to the restroom, and she approached my husband while I was in there, commenting on how we 'split up' to shop. When I returned, we found a couch we really loved and sat on it. I began to look at the dimensions on the tag and she immediately came up and sat next to me, saying 'don't worry about the price, it's a lot cheaper than that so don't worry.' I wasn't worried about the price at all. I told her we were still looking around and discussing our living room, and that's when she began trying to sell me on a warranty that covered spills. I asked her if we could just keep looking please. Each time we moved, she followed us everywhere. Then, her manager approached us with her, and told us to let her (the sales girl) know if we had questions, again we said she had let us know that multiple times and we were just looking. Feeling frustrated, we stopped looking and started walking to the front door. We stopped at a beautiful bedroom set we loved, and again within 2 seconds of stopping she ran over and asked if I would take her digital card, to which I said no, please give us some space. That's when we left. She was so incredibly aggressive and stalked us out of the store. We walked across the lot and spent $7,000 at Raymour & Flanigan. Stay away from Ashley unless you want inexperienced and annoying sales people making assumptions and desperately wanting to make a commission off you.
Worst experience of my life . They sent me defective piece of table and don’t care to change it. Just bluntly said no . Will never go back there again
This store is horrible. Ordered furniture from the Fairfield store. Everything went great until it came to delivery. Ashley claims to use their own delivery service. It was not. Several pieces were damaged as well as some pieces missing. The delivery people did not speak English and did not know what to do. I will never buy furniture from here ever again!!! Great President Donald Trump, build the wall!!!
As soon as I stepped in the door I was rushed by a sales person who stuck close to me the whole time I was in the store. It all felt rather suffocating and was frankly unpleasant. I realized there were almost as many sales people as there are customers. SUPER aggressive sales people. If you are feeling lonely or crave attention, then come to this store whether or not you like the items inside! Otherwise, please avoid.
Great experience
Thank you Debbie Lenoir from Katie and Jordan!! First couch on the way!
This store is horrible. Ordered furniture from the Fairfield store. Everything went great until it came to delivery. Ashley claims to use their own delivery service. It was not. Fucking Mexicans!!! Several pieces were damaged as well as some pieces missing. The delivery people did not speak English and did not know what to do. I will never buy furniture from here ever again!!! Great President Donald Trump, build the fucking wall!!!
originally I was ok with ashley furniture, so we went a second time and bought a sectional and coffee table part of the sectional came defective we were told to follow with insurance the other par of sectional broke less then year they have o ly credit me for half the sectional and Insurance refuses to credit the other half that was damage from beginning never again will I buy from them. After spending HOURS, with customer service, insurance platinum and Store. they all are trying to pass the ball to each other and they keep saying they won't fix issue. I was sold a broken couch 3 technicians were sent non can fix couch, Technicians them selves told me they are having the same issues with other claims with the same couch and no one wants to take responsibility for it. Therefore I will file with consumer affairs and I no longer recommend this store nor the insurance thay sales their warranty THEY ARE SCAMMERS!!!!! YOU BETTER OFF GOING SOMEWHERE ELSE SINCE AT THE END THEY DO NOT HELP THE CUSTOMER AFTER THEY SALE A DEFECTIVE PRODUCT
My experience with the store was awesome everybody was friendly and very helpful
Very happy with my purchaseAnd with the help from JustinWhat a wonderful personThank you for your help
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.