Ashley Store Fairfield, NJ

Delivery was on time and the crew was very professional

First and foremost the furniture is great. Here is the issue, the sales manager Joe was very rude. He was very dismissive to my wife. We agreed on a couch and love seat. That was it for Joe he was in “Close The Deal Mode”, financing, delivery date was all a priority. My wife wanted to look at other furniture for our basement. Unbeknownst to me I finalized the sale and looked for my wife. She was so disgusted she went to the car. We walked over to Value City furniture and purchased the furniture for our basement. To make matters worse I liked the furniture so much for our living room I wanted to purchase the same set for our living room. I felt hood winked when the price on Ashley’s website was $1100 less only 10 days after taking delivery. I went to the store spoke to Joe the manager once again dismissive about a price adjustment. Meanwhile it states on the Ashley website price adjustments are eligible within 30 days. I was charged and took delivery for my furniture on May 13th. I visited the Fairfield location May 24th, well within the 30 day period. It boils down to if you didn’t take delivery they probably price match because the customer has the upper hand and can cancel. But their true colors come through as “company first” once you take delivery. I will be sure to share this experience with the corporate office. Never again from the Fairfield location. I live in Bergen county and Sunday stores are closed. What a mistake should have waited a day.

I had such a great experience working with Ritchie! He was incredibly patient, walked me through all the available options, and took the time to explain each one without ever trying to upsell or pressure me. I genuinely felt like he had my best interest in mind the entire time. Ritchie made the whole process smooth and stress-free, and I walked away confident that I got the best option for me. If you’re looking for someone honest, knowledgeable, and easy to work with—ask for Ritchie!

Good service 😊 Lou from Fairfield was great. Thanks LOU PALLONE

Had a great experience back in February - was about to move and needed all new furniture. Alex made my partner and I feel so comfortable! Walked us through all of our questions and spent hours with us while having great conversation and laughs. Was also very aware in what we were looking for and our budget which was extremely helpful. Really couldn’t have asked for a better experience overall. :)

We were welcomed by Lina and she was wonderful. We purchased a sectional and were told 3 week delivery. At 3 weeks got an email it was coming on a day we had not picked. Called to see about changing only to find out it would not be coming that week but instead it would be 4 more weeks. Contacted Lina to ask what was going on since we got an email already only she never responded. We tried Lina a few more times and got no response. We subsequently cancelled our order and purchased from a different furniture store and it was delivered in 2 days. What a disappointment in Ashley Furniture AND Lina!

Sales associate Lina seemed “helpful” in person but once I had questions about how to file a claim or use the insurance I paid for, she doesn’t respond to any messages! How is that helpful at all? Don’t waste your time.

(Translated by Google) I bought a dining room set... the service was excellent and the delivery was fast, on the day and time they said they would. They set it up quickly and without any problems and were very friendly... José and company. Thank you. (Original) Compré un juego de comedor…la atención muy buena y el delivery excelente fue rápido, el día q dijeron ,y la hora fueron puntuales… lo armaron rápido y sin contratiempos y muy amables …José y compañía. Gracias

Oscar delivered my new sectional couch.Put it together, was very courteous and professional.

Carmen and TK were absolutely amazing, excellent customer service and we are beyond satisfied. Thank you so much!

Horrific experience. Went in with my elderly parents to get a full size bed. The STORE MANAGER helped us, but we decided to think about it and talk outside. Well.. thid manager approached my mom and said “why so you have me waste my time” my mom said oh i apologize “and he said “ no not sorry” extremely rude and so scary that he is a “manager” extremely unprofessional. I brought from this store before and will never go back. Definitely lost a customer and probably a couple more since people walking out heard him and couldn’t believe it. Disgusted.

Great delivery, quick set up and earlier than expected which was great for me. The 2 delivery men were professional and friendly.

What a great bedroom set from this location Great customer service

Delivery team was great and quick!

I had such a great experience here with Kim Mink. She was so helpful, and helped me on two separate purchases. A beautiful Next Gen sectional and some living room tables. A wonderful and genuine soul! Highly recommend coming here!

Disappointed with Warranty & Customer Service I purchased a bedroom set from Ashley’s Furniture in Fairlawn, NJ, less than two years ago, along with an extended warranty for added protection. Unfortunately, the furniture has already started falling apart, and instead of repairing or replacing it, Ashley’s simply issued a store credit. The issue? The credit doesn’t fully cover a replacement, meaning I have to pay out of pocket for something I expected to be fully covered. On top of that, it’s not even the same matching set that goes with what I purchased and they won’t even deliver it unless I pay extra, even though I originally paid for protection. This is unacceptable—when you buy additional protection, you expect comprehensive coverage, not a partial refund that forces you to spend more money. Be wary before purchasing any warranties from Ashley’s Furniture, as they don’t seem to honor them in the way you’d expect.

If I could give this store 0 stars I would. I never write reviews but I feel that strongly about this. Don’t shop here. They will sell you the protection plan and it will cover nothing. A piece of our couch broke and my 3 year old cut her food on it pretty badly. They won’t even come to look at it to see if it’s covered under warranty to fix. Save your money GO ELSEWHERE.

TK was an amazing sales rep! Was very patient, answered all of our questions, was informative and not a pushy sales rep at all. Helped us find our dream furniture. Overall great guy! Couldn’t recommend more!

Alex was absolutely amazing at helping us find a bed set and dining room table for our new home! He helped us think through spacing of the room and was very thoughtful

Lina was an absolute pleasure to work with! She was very helpful and accommodating to our needs. She was willing to help make sure all of our needs were met and we were able to get all of the items we wanted and sized accordingly. I would give 10 stars if I could!

Wrong size mattress wrong size mattress pad awful customer service don’t go there

Kim and Steve were awesome. The couch we originally wanted had been discontinued but they showed us to the upgraded version which we ordered same day.

We are long time customers of Ashley and continue to shop because of the value, quality, and customer service. Today’s experience with Alex was another example of excellent customer service and an associate who left no details unexplained. He was very articulate in explaining our options and tried to ensure our satisfaction. Thank You Alex for affirming our decision to shop at Ashley! Perno and Yvonne Young

Don’t shop there save your money they are a ripp off especially there protection Plan. they will rob you and not cover your claim. beware and save your hard earned money.

We had a great experience with Ashley in Fairfield. Delivery in 2 days. Efficient communication every step of the way. Sales team very helpful

Great people to work with.

Justin was awesome! Super helpful

Alex greeted us with a smile and guided us to several sofas that might fit our needs. He did not hover, but checked in on us when we had any questions. His very pleasant personality made us feel at ease and not pressured at all. We are very happy with our purchase of a sofa and loveseat. Thank you, Alex. Bruce & Diane

100% recommend this Ashley. Carmen and Joe were extremely helpful, kind, and patient. I could not ask for a better experience.

I had an amazing experience at Ashley Furniture in Fairfield thanks to Joe, the manager, and Carmen! From the moment I walked in, Carmen was incredibly welcoming, knowledgeable, and patient. Joe went above and beyond offering expert advice without any pressure. Their outstanding customer service made the entire process smooth and enjoyable. If you’re shopping for furniture, I highly recommend asking for Carmen—you won’t be disappointed!

Delivery of our furniture was on time, quick, efficient and no issues. Thank you for making this a great experience!

I went and looked at a couch. Salesman took my info for credit pull and I said to please hold off as we had to think on it. We called back 20-30 mins later and said thank you but we weren’t going to move forward. They ran my credit anyway and now I have a hard inquiry that I didn’t ask for. You have to call the customer service number in order to get transferred to the store. Nobody answered and there’s no voicemail. On top of it the snake oil is heavy in this store. Very pushy, and in my opinion unprofessional. I will never go back

Gibin sold us on our new bed thank you for all the help and for taking his time explaining everything about our new mattress.

Just bought a couch from Kim who gave the best customer service ever! We are so excited for our new couch. Kim made the process so easy & smooth. Thank you!!! 😊

Trevor and Braily were phenomenal. Made the entire process seamless and streamlined from start to finish.

Gibin Joseph did an amazing customer service! He listened to all our needs and walked through all the options. He catered to our specific requests in the type of furniture we wanted. The purchase was swift and easy and the delivery was great!

TK was wonderful!

My husband and I had an incredible experience at Ashley Furniture, all thanks to Manny and his exceptional team. From the moment we walked in, we were greeted warmly and guided with genuine care. Manny’s expertise, patience, and attention to detail were unmatched. He listened carefully to my needs, offered thoughtful recommendations, and made the entire process seamless. The team went above and beyond to ensure we found exactly what we were looking for and provided clear communication throughout. Their professionalism and customer-first attitude truly set them apart. We couldn’t be happier with our purchase and the service we received. If you’re looking for top-notch service and a team that genuinely cares about their customers, Ashley Furniture is the place to go. Huge thanks to Manny and his team for making this such a positive experience—I’ll definitely be back!

I'm very disappointed with the communication and service. Now i know why everyone buys from Costco. I cannot reach a representative and would like to know what's going on. The delivery was all messed up. Both bedroom side tables are damaged the light on the bedframe is broke and the couch was delivered wrong. Huge issues. I'm so mad. I would love to remove or update this review if things change. However the movers were amazing

Deff recommend this store received one of the best customer service from ghassan ..he helped us through this whole process and was very patient in helping both me and my cousin picking a new bedroom set..will definitely come back again soon

The team at Ashley’s furniture was exceptional! The store manager Ghassen was friendly, knowledgeable, and patient throughout the entire process. Ghassen helped me select the perfect furniture, answered all my questions, and ensured a smooth purchase experience. I Highly recommend their excellent customer service and expertise! Not only that, one of the home furnishing advisors, Braily, was also very helpful in finding the right furniture for my home. Truly a five-star experience!

I had the most hardworking salesperson, Ghassan, who went to great lengths to make sure my brand new sofa and dining set would be delivered a week ahead of time. He was very patient during my selection process, and really helped me find the best items for my home. Thanks, Ghassan, till next time! :)

Great shopping experience with sales person Gibin. He was so helpful to us by providing all the options and promotions making sure we get the fastestdelivery.Helpful, kind, professional, and experienced. Thank you Gibin for your help and the smile is contagious 😊 ☺️

If you’re shopping for furniture, stop whatever you’re doing and call Gibin at Ashley Home Store right now. Seriously, this man is a LEGEND. I did my entire transaction over the phone, he even stayed extra long after working hours so that my transaction went through. and Gibin made it so smooth, I swear he could sell furniture blindfolded while juggling! Gibin didn’t just help me pick furniture He walked me through every detail, answered all my questions (even the ridiculous ones), and somehow made it all feel like I was chatting with an old friend. He even made sure I got the best deal, and trust me, I wasn’t about to argue with those savings! The whole process was seamless from start to finish. My furniture was ordered, scheduled, and confirmed with zero stress on my part. And now my place looks so good, I’m worried my friends will never leave. If Gibin isn’t running Ashley Home Store by the end of the year, it’s a crime against customer service. Give this guy a raise, a promotion, or at least a trophy for being the BEST. Thank you, Gibin—you’ve earned a customer for life!

I had an amazing sales person named Alex. He was very concerned about my budget and he assisted me in a manner I never expected! He wasn’t pushy about me purchasing anything. Just wanted to know what I needed for my new home so I purchased a king size pillow, top mattress, and a dining set which I loved he was able to match my budget and was extremely knowledgeable, professional and kind in all aspects

We went to this location and received amazing service. Once our order was delivered I decided to look up how to use our recliner since it didn’t have the usual handle, so I looked up the brand. Found the same couch set at another well known furniture store and if we had purchased with then we would’ve saved approximately $700! So I contacted Ashley’s several times and never got a call back. By the 3rd time we finally were able to speak to someone at this location and when I asked if it was possible to price match we were told no because the furniture had already been delivered and we used long term payment plans. I was very disappointed because of this, $700 is a lot of money that we could’ve saved.

Thank you for a wonderful experience animal Mink. Smooth easy transaction from start to finish.

Great shopping experience with Justin. Helped us easily navigate the many options of purchasing an adjustable bed. Patient, kind, professional and knowledgeable. Thank you for your help, Justin!

It was a great experience shopping there! Alex was extremely helpful and professional! He made the trip seem less and enjoyable! Thank you Alex! Make sure you ask for Alex the next time you shop at Ashley Furniture.

Absolutely awful experience due to salesman, TK, apparently just wanting to make a sale and lying to us! We didn’t order our sectional in the store but instead went home to measure & give TK our exact measurements to ensure that the sectional would fit in our doorway. He told us he spoke to delivery ppl and it would 💯 fit with zero issues! So naturally we got rid of our old sectional & excitedly waited for the new couch delivery but unfortunately the delivery man got here this morning only to tell us there is no possible way to fit the sectional pieces through our doorway & to reach out to the salesman who we ordered through to start the refund process. So we reached out to TK (the salesman) to explain & he then told us that he is on vacation for 2 weeks & good luck! Super helpful response 🙄 So currently in process of waiting on hold with the main store to get a full refund and will go elsewhere for a couch bc we obviously need something in our family room for the holidays! Just a warning to anyone that could possibly run into the same issue as we did, my advice is DO NOT TRUST THE SALESPERSON bc they only are out to make a sale! Take your business elsewhere! Merry Christmas

As soon as we got in, Kim M helped us. No wait, she took us exactly to what we described, and we were in and out in less than 30 minutes. Great customer service!

The great at sales but terrible in delivering product and backing up their guarantees. Never shop there again

Stephanie was absolutely amazing! Goes above and beyond for her customers! I will only be buying Furniture from her moving forward.

Giban was an excellent sales person! Very helpful, patient, and pleasant. We got the perfect furniture and we were very well taken care of!

Found a beautiful living room set at a very good price. Our very helpful salesperson, Lina Morales, was very informative and gave us space as we roamed the showroom. My pet peeve is salespeople who cling to you as you enter the store and give you no room to breathe. Thanks, Lina, for your help and guidance!

The service in the shop is very good. but the quality of furniture are bad and warranty service is lousy First and last time you bought in this Company Ashley

I recently went in on 10/30/24 to look at bedroom sets. I was greeted politely by a great Salesman, Trevor, who was open, honest and very helpful! My delivery was scheduled for 5 days later. The delivery went very smoothly. The driver Wilbur was extremely communicative with me about the timing of delivery. All around this was a great experience and I highly recommend going here if you are looking for new furniture.

This has been my worst customer experience. I purchased a sofa sleeper, a bed, two nightstands, and a dresser, but the only item delivered in good condition was the dresser. The rest arrived damaged and had to be returned. Ashley’s team scheduled a second delivery, assuring me that all items were in stock. I stressed the importance of this date since my parents were visiting from Brazil, and I needed everything ready for their arrival. The day before the scheduled delivery, I hadn't received the usual delivery window notification. When I called to check, I was told they would not deliver because one item was unavailable—information I should have received in advance. As a result, my parents now have nowhere to sleep, and when I visited the store in person, no effort was made to resolve the issue. This experience has been extremely disappointing, and I hope Ashley can improve its communication, delivery reliability, and customer service response to prevent this from happening to others.

Great buying experience with Chris and Kimberly. We had a fantastic experience purchasing living room sofa furnitures from Ashley. The selections at the store were impressive, with a variety of styles to fit every taste. Chris and Kimberly were friendly and knowledgeable, helping us find the perfect pieces to complement our living room space. Thank you, guys!

Highly unprofessional help once I needed to exchange and return something. My sales associate, Kim, was so kind and attentive throughout the purchasing process. They even gave me their personal cell phone. I spent close to 10,000 dollars on furniture. Once I needed to exchange something, they disappeared, ghosted me, and never responded. I would understand if I brought like a chair… not 10,000 worth of furniture. The call center was so disrespectful and did nothing to aid me in the process and stuck to their ridged policy to aid in them staying in business and not being there for the customer. I will never shop at Ashley again or recommend them. It is completely understandable why you guys are almost out of business. Your priorities as an organization are backwards

Tim Was an absolute gentleman and very knowledgeable of the furniture we purchased. Tim was very professional and was the Reason we came back to this Ashley Furniture store even after visiting other businesses. He understood our needs and most importantly the product. Tim demonstrated the quality of the fabric and durability. This made all of the difference. Thanks Tim

Tim was exceptional in helping us find the perfect sofa for our new home! Polite, extremely knowledgeable and very helpful. We went home and measured our space and I know the blue sofa will be ideal! Thank you so much Tim for a wonderful experience!

Kim Mink helped us select a couch after trying ALL the couches. She gave us good guidance and was very professional. Very happy!

Friendly, knowledgeable service with Chris White

I just wanted to start by saying how thankful I am to get such a good deal on a beautiful couch. Lina was such a sweetheart and was very professional. From the start I was greeted with professionalism by Kim. I loved how she approached consumers which was letting them roam freely and informing me that she was here to help. That was a crucial part in getting my business. All the other places in the same lot along with other Ashley’s I have been too did not seem like they were genuinely interested in getting me what would suit me best but more so just getting a deal “too aggressive and salesy” It’s true you buy from people you like and after searching the store and miraculously spending 30 minutes “time flew by so quickly” just talking and sitting on the couch. I basically had a free trial as if I was in my living room. Made me feel at home so I ended up purchasing that exact sofa. The whole experience was by far better than any other competitor even with the price being the same. I made a pact to come back to Ashley’s and purchase from Lina within the hour. Her and Kim are crucial parts in the success in that Ashley’s store and I would highly recommend all the employees praise them any chance they can get. They will be getting my future business and referrals moving forward. Thank you for the couch and cannot wait for the delivery in 1 week.

We had a GREAT experience & because of our sales person Alex Rosado we won't go anywhere else for the rest of the furniture we will soon be purchasing. Alex was so helpful and is a ray of sunshine!! Our delivery went very well and fast with Oscar. I highly recommend anyone in need of furniture to go to Ashley and see Alex Rosado of course!

My girlfriend and I had a great experience shoping at Ashley’s for our first couch. I recommend you ask for shaheed he was awesome and wasn’t pushy at all. He showed us around and pointed out a few options for us and gave us the time to decide. Make sure you ask for shaheed!!

Kim and Josean were amazing! They were beyond helpful and gave us a great deal. If you are in need of anything, definitely find these 2!

Justin was the best. A+ professional. He made it easy, seamless, and enjoyable for my wife and I. Highly recommend his services. Looking forward to our new furniture.

My husband and I have had the most frustrating experience with Ashley from start to finish. From the start, the salespeople at the Paramus store were really pressuring us to buy the table within 10 minutes of us seeing it. We told them that we wanted to sleep on it and would almost definitely get it, just had to go home and think about it to make sure. Well they hounded us and then we started getting "appointment" reminders for an appointment at the store that we did NOT make for the following Friday. We found this absurd so we went to the Fairfield store instead. Here, Justin was friendly and easygoing (5 stars for Justin) and we bought our table and 10 chairs. On August 15th day of purchase, we were told the table and chairs were out of stock and it would come no later than September 11th. This was okay with us. September 11th rolls around and no communication from Ashley. I call them and they say they have "no ETA". I call again 3 days later and now the ETA is October 8th, 2 months after the date of purchase and one month past promise date. I called back another week later and all of a sudden the table was ready and we could have it the next day, but there was 0 communication about this so had I not called I would be waiting around. When the items were delivered, 3/10 chairs had significant noticeable damage that we identified immediately. The customer service rep informed us and the delivery team that our options were to have someone come "repair" the chairs, or do a return. We obviously choose return because we already watched one of the delivery guys try to color in a major hole with a marker and we wanted the chairs new as intended. The service rep then informed that in order to return 3 chairs, the entire table and all 10 chairs would have to be put back on the truck and RE DELIVERED. The delivery guy (super nice, another 5 stars for delivery teams), insisted we speak to the manager. Upon speaking to the manager, they agreed we could return the 3 chairs but this whole ordeal took a significant amount of time. Finally the following week the remaining 3 chairs came, and I again had to be on the phone way too long with the customer service survey to confirm the delivery. We have shopped and had deliveries at multiple furniture stores and in no case did we have such an annoying, time consuming, and quality issue as we did with Ashley. We will not be shopping at this brand again for any reason; avoid it.

Such a a great experience thanks to Ghassen. We came in simply to look around for couches and he immediately was very helpful and informative. Ghassen made sure we left satisfied with everything, and was very personable with us. He made sure to make us feel welcomed and like old friends. Would definitely recommend come to this location and having Ghassen help you find the perfect furniture for your home. Extremely satisfied, we can’t wait to come back and do more shopping with Ghassen!!!

Jibin was very helpful.

We had a great experience at Ashley. Ghassen was super helpful, friendly, and flexible. Definitely recommend shopping here.

Customer service is very bad. really after you are sold do not help you in anything being that the furniture is very expensive. I have proof of what I am saying email and photos of the product with which I had problems, and I assure you that no one recommend buying in this store to mt friends and family I commented everything that happened.

Look no further! Justin was extremely professional and helped my boyfriend and I with furnishing our first home. He worked with us and was flexible with finding items in our price range. He was so accommodating and super nice! Thank you Justin!!

First, the front door was locked and no employees in sight. Had to call Ashley and they called this location. Then 5-6 staff came to the door and said this has happened several times. Why not solve it? If you know the door is broken, make sure an employee is stationed at the front of the store to let customers in. We shouldn't have to be knocking on the windows and calling the main number. Trevor introduced himself and we informed we were just looking and didn't need help. He was persistent and would not leave us alone. After informing him of the few thoughts we had, he kept saying "I'll tell you what you want; you don't want that; etc". Everything was said in a snarky tone. If a customer just wants to look around, let them. Won't be buying anything from him!

Great experience. Ghassen was extremely helpful and attentive.

Ghassen was very helpful and patient . My mom and i were looking for a bedroom set for the last two weeks and we finally found one . Thanks to the knowledgeable gentleman we walked out happy and satisfied. I highly recommend Ashley furniture and Ghassen will be a great help !

Been here 2x recently because I was looking for a couch. First time me & my boyfriend came in & this man refused to speak to me, would only address my boyfriend. We do not live together & the couch was for me. So I proceeded to walk away every time we got to another couch he would come back & say “just looking” he kept coming around & told me I looked annoyed by him. I told him I was & why. Then he told me “if you are someone who enjoys to throw away money is the only reason you wouldn’t buy something today” so we left & decided to come back another day. A few weeks later I came back with my boyfriend & my roommate & I said “please don’t let him be there.” Well what are the odds he was. Same ignorant, pushy & confrontational man. I told him I didn’t want to buy from him because he was rude. He explained “I’m just doing my job. And I’m addressing him because men understand things more than women do” we left & went to another furniture store & asked if they could sell me the exact couch I saw at Ashley & they did. Just because I refuse to buy from this man. He is awful. His “scare tactic” and “insulting” sales ways may work on some but it made me run out the door & spend my money that same day elsewhere. Would have bought the couch that day if it was not for this man.

Lou "Lou P" Pallone is the man! He has been taking care of our furniture needs for 20+'years and Ashley has never disappointed us with their selection or quality. Go to this store and ask for Lou P. You won't be disappointed!

Justin made our first experience at Ashley super patient centered, quick, and stress free. He's very knowledgable and offered logical solutions to any doubts or second thoughts we expressed to him before making our final decision. This is our first Ashley purchase but certainly not our last, and hopefully we get to work with Justin again!

Justin is awesome! He deserves a raise! He’s one of the best salespeople we’ve ever met. He answered all of our questions and made purchasing a new couch very easy.

Great customer service. Warm friendly and extremely helpful folks. Thanks Trevor and Ghassen!

Justin was great! Furniture shopping was painless. And he dealt with my indecisiveness about matching the color to my kitchen.

Ashley's furniture has warranties on their Sealy mattresses. Our mattress (and bed) broke within three years. We have requested them to fulfill their warranty on the mattress and they have given us the same run around for weeks. At one point they tried to tell us that the manufacturer is responsible but Sealy's said that this was untrue and that it is Ashley's obligation. Ashley's had a technician who came out and confirmed that the mattress had at least three broken coils and that the mattress was garbage. They have closed our case after the technician visit then said they wanted us to restart the process to have another technician come out and us to send the pictures again. We did this at least 3-4 times. In addition, I'd like to add that our bed from Ashley's broke within a year of purchase. We did not go through Ashley's for repair based on the horrendous reviews. We hired a previous Ashley's employee who told us that Ashley's purposely does not include the proper supports on their beds and wants customers to call within the warranty time and sends out a technician to fix it but they only put a bandaid on it (on purpose) so that customers are forced to buy a new bed at the end.

Although I do like the living room set purchased, after 3 yrs the love seat started sagging a little in the middle.... no worries, bought the 5 year worry free protection and was told SPECIFICALLY stuff like that would be covered including cushion replacements.... 3 yrs later when I need it, THEY DON'T COVER SQUAT!!! and do EVERYTHING in their power to make sure they don't have to cover anything. Although it's nice furniture, DO NOT FALL FOR THEIR BS PROTECTION PLAN!!! It's nothing but a scam that the protection service will not cover, the store will not cover and corporate will not cover. All friendly when they want to sell your, pretty nasty when you ask them to make good on a warranty you were sold. Will NEVER purchase from them again due to their dishonesty. **I have replied to further discuss, will update review after they reply.

Ghassen helped us and was great in providing us an understanding of what we were looking for. Thank you so much

We had a great experience couch shopping here! Alex was super helpful and made the process simple and easy

Alex was a pleasure to work with. He sold us a beautiful couch and truly wanted us to be happy with the best quality.

I had Justin as my salesperson today. He was very pleasant, thorough and extremely patient. I would definitely request him in the future

If you come here you have to ask for Kim! She made a stressful shopping trip so easy and enjoyable. Not pushy at all and will help you get the best price and really knows her stuff. I even had to reschedule delivery and Kim did it for me no problem. Thanks again!!

Gibin provided us with superb service at Ashley. Very personable and knowledgeable!

Very knowledgeable and helpful staff

We are repeat customers at Ashley and have been beyond happy! We worked with Trevor Mackey and he was so helpful and made us feel so confident about the new couch we bought! Not to mention he was great with our whole family including our two year old! It was the easiest transaction we have ever had. Thanks Trevor!

My experience was very good. Luckily I had a great salesman that took his time to find exactly what I wanted. O

Good friendly service

I had to take over 30 photos of the item then after that she stated my claim for my one piece of furniture was denied meanwhile it wants r our fault nobody showed up at the home another piece of furniture I been waiting nearly 49 days for them to reply too me

The delivery men were great very careful and helpful. Highly recommend them again

Matthew made our shopping experience very pleasant and hassle free. Thank you

The worst experience. My sofa was to high to enter in my apartment. When I bought it nobody told me it coming in one piece, nobody asked me details about my apartment. The drivers did not delivery the sofa and Ashley didn’t return my delivery money back. Ashley wanted more money to separate the sofa in pieces ($160) or they offered me change the sofa but pay again the delivery .Ashley doesn’t care the client’s satisfaction. I think the money of the delivery should be share with Ashey (50%) because it was not my fault. Ashley supuse have more experience with deliveries. It was the worst experience I had it. In addition I have problems with my husband because was “my idea” buy a sofa. You need to improve customer service and improve the sale protocols because I don’t believe it is the first time it happened.

Justin at the Fairfield location was absolutely amazing! He took the time to understand exactly what my wife and I were looking for and showed us only the items he thought we would like. We went in with intentions to just take a look at furniture but ended up leaving with our whole living room furnished because Justin made the whole process so simple and stress free. Thank you Justin for all your help!

Justin at the Fairfield location is fantastic! He listened to all of our wants and only showed us items that he thought were applicable. We were not in a rush purchasing our furniture and we ended up leaving with our whole living room furnished since he was so great to work with finding exactly what we were looking for!

My wife and I were shopping for a new couch for our first home. As stressful as that can be, Alex at Ashley Furniture in Fairfield made the process fun and stress free. Alex is very knowledgeable on the product. So we felt super confident and happy with our purchase. Go see Alex!!! He’ll make you laugh and happy with your purchase!!! Thank you!!! 😊

Lina provided the most exceptional customer service! We purchased a new bedroom set and living room set, and Lina made the experience so enjoyable. She was so helpful in finding something would fit and made sense in our space. We will continue coming back to Ashley Furniture for all our furniture needs with customer service like that!!

Kim and TK provided exceptional assistance while shopping for furniture. Their knowledge and guidance made the experience enjoyable. I highly recommend them for anyone looking for great help with furnishing their home.

Kim at Ashley was such a huge help! We found the perfect sectional and bedroom set for our new house. She was so kind and pleasant to work with! 10/10

My husband and I were overwhelmed being first time home owners and having to purchase furniture. Matt simplified the process for us which relived our stress.

Allex was very helpful and patient as he showed me all sofas per my strict requirements! Thanks very much for finding the right sofas!

Justin is an absolute legend! His expertise and guidance made buying our dream couch a seamless and enjoyable experience. Which says a lot since buying furniture can be a very tedious task. He listened attentively to our needs, offered spot-on recommendations, and even went above and beyond to ensure a perfect fit for our home. As the great Dark Souls philosopher, Solaire of Astora, once said, 'Praise the sun!' - and we're praising Justin for his exceptional service! Justin's knowledge, patience, and friendly demeanor made us feel welcomed. He treated us like old friends, which was so refreshing. If you're in the market for new furniture, do yourself a favor and seek out Justin. Trust us, you won't be disappointed. Thanks again, Justin, for helping us find our perfect couch.

Alex our salesman was very professional, courteous and patient. He went above and beyond to provide us with an exceptional buying experience!

Lana was wonderful to work with

My salesman Justin at the Fairfield, NJ location was absolutely amazing. He approached my wife and I very professionally when we entered and let us tell him exactly what we’re looking for in a new bedroom set. He guided us around the entire store showing us several different types of mattresses first, which was we were primarily looking for, and gave us very detailed information on each brand. He allowed us to take as much as needed to test out each make and model recommended. All additional questions we had he answered very knowledgeably. We were very comfortable with his personality and appreciated some of the personal information he shared about himself during our conversations. My wife and I had no doubt when we left that we had definitely made the right decision for our bedroom set! All the warranties and additional information regarding our protection plan was explained excellently and left us without any questions. Thank you for the wonderful service Justin!

Kim M and TK were wonderful in helping us find furniture we needed - mattress + couch. They presented us with several options, worked hard to make sure we came in well within our budget and most of all, they were not pushy! They made the experience of replacing our old furniture quick and easy. Excellent customer service - highly recommend working with them if you visit the Fairfield location.

As soon as I walked to the store, I was greeted by Jenn who was very professional & very courteous to the services that I needed. Initially, I was only looking to see different mattresses. I was then introduced to Gibin their mattress expert and he swiftly acted to assist in finding the right one for me. I was very happy with the services provided

I was not even planning on buying a couch today. We were just looking around. Justin came and didn't pressure or follow us around. He was very nice to my wife and it meant a lot to me. I left and went to another store but Justin was the difference. He's a class act! This was one of the nicest sales experience ever. 100% Truth.

The worst customer service I been waiting almost 2 months to get the right color drawer and still the store does not want to take responsibility and avoids my calls. The store blames the warehouse for not having the drawers. The store makes sells without checking if warehouse have it available. We spend at least 20,000 on the store they were real hungry calling us and everything before we made purchase but now that there's a problem they don't want to deal with the problem.

We recently visited the Ashley Furniture Store at the Fairfield location and had an exceptional experience, thanks to the outstanding customer service provided by Steven Moya and Alex. From the moment we walked in, I was greeted with warm smiles and a genuine willingness to assist. Steven was incredibly knowledgeable about the products and took the time to understand my needs and preferences. He guided me through various options, explaining the features and benefits of each piece with patience and clarity. His expertise and friendly demeanor made the selection process enjoyable and stress-free. Alex Rosado was equally impressive, offering additional insights and suggestions that perfectly complemented Steven's advice. Together, they created a seamless and personalized shopping experience that exceeded our expectations. Their teamwork and dedication to customer satisfaction were evident throughout our visit. We felt valued and well-cared-for, which is a testament to their professionalism and commitment to excellence. We highly recommend the Ashley Fairfield location and, in particular, Steven Moya and Alex Rosado for their exceptional service. They truly made my furniture shopping experience delightful, and I will definitely return for future purchases. Thank you, Steven and Alex, for your outstanding service!

I had an exceptional shopping experience here thanks to Kim Mink, who was incredibly sweet, nice, and helpful. Her patience and expertise made the task of picking the perfect mattress feel easy and enjoyable. Kim went above and beyond to ensure I found exactly what I needed, and I am grateful for her assistance. Her customer service skills truly stand out, and I highly recommend seeking her out for anyone in need of a new mattress. Thanks again, Kim!

Justin helped us find the perfect bedroom set. He was kind and listened to our preferences. We would definitely come back here again for more furniture!

It has been a horrendous experience for us at Ashley. Damaged furniture has been sent thrice and every time I am instructed to open a service request with customer service. A month and a half later I still do not have a functional dining set and have been spending hours on the phone explaining the issue to customer service. Every call with customer service has taken 30 to 60 mins. Needless to say, my family is very very disappointed.

hands down worst customer service i ever encountered. please don’t waste thousands of dollars on here. they’ve made me moving 10,000 times more stressful it’s impossible to talk to someone who isn’t a automated computer.

I'm glad i went Ashley's furniture store! I met Kimberly, and she was very helpful to let me choose the mattress that would be comfortable for my back.

Went to purchase a living room set & got the best customer service from Lou. He went above & beyond for my family.He made this purchase so smooth,mind you we were with 3 kids. Highly recommend him & we will definitely return for additional items.Thanks again Lou.

Kim provided exceptional assistance in guiding us through the selection process of the ideal sofa.

Thank you Alex for helping us out great customer service

Amazing store, very well organized, and everyone was helpful. Justin specifically was a great help to my family and I! He was very patient, spiritual, very informational about everything and did his best to help us meet our financial requirements! Will definitely be returning in the future for his help for any further purchases!!

My experience was very satisfying. Justin helped us out choosing what we wanted and was very nice and friendly.

This is an updated review, because the original review that we left was Actually requested from us from The sales rep that helped us at Ashley, we bought this set of furniture for about $3000. The couch came out pretty decent, but what I have an issue with is this dresser and the dining room chairs. The nails on the chairs come loose on their own, The seats are extremely uncomfortable, and when you sit, you literally feel your butt falling into a hole. They are the most uncomfortable chairs we have ever purchased, We have not been able to put any objects on the dresser shelves because the shelves are uneven we’re not placed correctly and do not say in place. I am very upset with the quality of the furniture at Ashley furniture, They are definitely Up charging for very cheap furniture. And if you’re asking if we would ever go there again, the answer is absolutely not. UPDATE JUNE 2024: We wrote to them to try and get covered under their "warranty" and they told us it only lasts 30 days!! which is insane because of course nothing will happen in the first 30 days of the purchase .. its a lost cause. They said that we have to pay for them to come out and fix it. JUST DONT DO IT.

A very happy returning customer who has had nothing but great experiences with furniture and mattresses. Alex spent so much time explaining different features of all the top brands of mattresses. This was so important for us as my husband has back issues. They even have a big selection of the “Purple” Mattresses to choose from which are all the rage!

Alex and TK are my Couch EXPERTS. My wife and I had some conflicting preferences that Alex did an extraordinary job understanding and balancing. TK was a key help in completing an equitable sale for both parties. Do not go anywhere else for a couch; these two got you covered! -Cody Bromley

My mother and I had SUCH A GREAT experience with Trevor Mackey over at Ashley’s in Fairfield, there was no way we couldn’t sing his praise. We originally came in just to browse, but wound up seeing a living room set my Mom loved. As we were sitting on it, he came to chat, but in a very conversational way. He wasn’t shooting off a round of questions or being pushy…just chatting. We needed to take some measurements and told him we’d be back. We wound up coming back that week and going straight to him. He was quick, efficient, got us a great deal, and gave us some recommendations/ideas on other items. When I tell you exceptional customer service, didn’t follow us in that “creepy furniture store sales” way and made it a great experience…5 stars!!

Great doing business with Justin. Really appreciated his sales style. Knows his stuff, but not pushy.

Excellent help from Gibin and an overall pleasant shopping experience.

Really nice atmosphere and great persons specially Gibin, He was so patient with us and helpful.

Bought a sectional couch from Lina, she is excellent, provided all options, financial and furniture, in a clear and concise manner. We strongly recommend working with Lina

Matthew was terrific! He was incredibly patience and really helped us bring our vision to life. Matthew gave us ideas and suggestions to complement our design. He was he knowledgeable and very happy help!

Awesome

The staff were friendly and helpful. Thank you

Very friendly and helpful staff. Beautiful, good quality furniture

It was great. A lot of choices and knowledgeable.

Justin was great. I came in store trying to figure out what the best options were for me and my husband and he walked me through everything and showed me options. He wasn’t just a salesman and trying to sell me the highest priced item. He listened to my wants and needs. Thank you Justin!

Ryan was awesome. I asked he answered honestly. Helped in every aspect of helping me pick my bedroom set and couches. Two and a half thumbs up.

Had a great experience working with Justin, he made buying a couch for my first apartment so easy!! Very approachable and professional, great sales representative to work with.

Matt B. and Shayan were so great in helping me with my new sectional! Thank you so much... would definitely recommend!

Perfect experience, awesome salesperson(Alex). My experience was very professional but with a bit of caring

TK and Trevor were amazing! Helped us furnish an entire beach house within a couple of hours. THANK YOU!!!! Ps. Go see them!

Great job Kim and TK!!!

Excellent experience with Kim. She’s been in the business for 17 years and doesn’t miss a beat. Thank you Kim for an effortless shopping experience.

TK was very knowledgeable and helpful with my wife and I’s search for a new sectional. He wasn’t pushy and understood what we were looking for. He helped us create the perfect fit for our home!

My fiancé and I went shopping for a new couch yesterday as we just moved into our apartment the day before and had no living room furniture. We were greeted at the door by Lina. She immediately understood my style and what we were looking for in our new couch. She put up with all of my annoying requests and finally found us a couch that checked all of my boxes! But we have such a weird layout in our new apartment, that I was worried it wouldn’t fit right. Then Justin came in and developed an entire plan for our living room. He sold us immediately on the couch and a sofa table (which we didn’t even know existed before yesterday) to bring the entire space together. Both Lina and Justin sold us on not only the couch and the sofa table, but a new dining room set and coffee table too! Lina and Justin matched our personalities perfectly. I feel that if we weren’t helped by them, we wouldn’t have bought any furniture at all. It felt as though we met up with some friends for coffee and then happened to buy brand new furniture in the meantime. We truly appreciate them helping us pick out furniture and not making us feel pressured into any decision. If looking for new furniture don’t just go to Ashley, ask for Justin and Lina!!! We will definitely be back for any future furniture we need. Thank you guys again!!

Our salesman Justin was amazing. He wasn't pushy, he answered all our questions and was a great help. Truly appreciated his honesty and his professionalism. Looking forward to coming back for a matrass soon

Alex and Kim were extremely helpful throughout the whole process of buying my new couch. They were constantly available and patient with my week long decision making process! I highly recommend anyone looking to purchase furniture to come here to make it easier on yourself!

Not much of a varied selection. It's like all they were seeking was white or light colored furniture

Justin is awesome and our couch purchase was smooth and easy! Happy doing business here!

Justin was a pleasure to work with. Knowledgable on all items purchased. Maria was also very helpful and kind when my wife needed to change my daughter in the restroom

Terrible experience. Couch delivered with a broken frame. Technician came to look at it said I needed a new chaise. Chaise was being delivered when drivers had a difficult time getting it into my home and damaged my door by pushing the chaise through the door which then ripped the chaise. The chaise also had a broken frame. Two months from purchase, I still don’t have a full couch that cost $1,800. Don’t use Ashley.

Justin was very kind & helpful. He took time to measure couches for us in store AND over the phone when requested (going above our expectations of a salesman) to find us our perfect couch set. We returned same day to place our couch order to ensure Justin would be the one helping us through the process. 10/10 experience

Alex and Gibin were amazing. They were so patient and considerate. They were so pleasant. I highly recommend looking for them. Thank you guys for the help.

Matt and TK were excellent sales man. Very knowledgeable.

Had a wonderful experience at Ashley. My daughter’s first big purchase and Justin was amazing to work with. He was thorough and explained everything down to the financing. Would totally recommend him to my friends and family for future furniture purchases.

My experience at Ashley in Fairfield was amazing! Justin was the biggest help and would definitely refer anyone to him if they are going to Ashley’s.

My fiancé and I had the pleasure of working with Matt at the 561 US-46, Fairfield, NJ 07004 location, and we couldn't be more thrilled with our experience. From the moment we stepped in, Matt's genuine care and attention to our needs were evident. Unlike other sales experiences, Matt didn't bombard us with a sales pitch; instead, he took the time to truly understand what we were looking for. We ended up purchasing the Tanavi 2-Piece Modular Loveseat in the beige linen color, and it has been an absolute gem in our home for the past 6 months. Matt wisely advised us to consider purchasing insurance for our light-colored linen sofa, and it has provided us with peace of mind against potential stains. Thanks to his advice and our cautious approach, we've managed to keep it pristine with no stains so far. Though some slight pilling occurred, Matt reassured us that it could easily be remedied with a pill remover. This advice came in handy and saved us from any worry. Additionally, I recommend using an extra-large throw blanket to protect the sofa during gatherings. Not only does it match the sofa's color, but it also serves as a subtle yet effective barrier against potential stains from guests. Matt's kindness, patience, and genuine desire to assist stood out throughout our entire interaction. He didn't pressure us into anything, but rather guided us towards making the best decision for our needs. We can't recommend him enough for anyone looking for a seamless and enjoyable furniture shopping experience. Thank you, Matt, for your exceptional service!

I walked in on a night I didn’t even plan on coming into the store, let alone purchase something but I’m glad I did. The first time I ever bought furniture was for my very first apartment and I’m glad I can say I did the same for my second big move. I had the pleasure of working with Justin. Customer service these days feels rushed and lacks quality, that wasn’t the case that night. Justin took his time with my family and me. He respected our time and was very patient with all our questions. He’s natural, great salesman. Very personable, if we had stayed any longer Im sure I would’ve purchased more items lol. Thank for a great experience justin! And ashley’s team! I must also report everything in the showroom was beautifully displayed. It was a little tough narrowing down but I definitely made the right choice!! Great work.

Justin was amazing. He brought a chair on a hand truck to see if it matched my couch. He let us shop on our own but amazingly when we had a question he was there to answer it. Thanks Justin

He is best sales person we have come across

Alex from Ashley furniture was great to work with. No pressure, and honest. Thanks Alex!

Henry was positive, upbeat, and knowledgeable in helping us find the best sectional for our space and offering delivery options to ensure it would make it through our doorway. Thanks!

Picking out furniture is never an easy task. I was nervous and scared and did not know where to turn. Then behold! An angel appeared and her name was Lina. She was patient and calm and helped me to make all of my decisions in good taste and in style. Thank you Lina! If anyone needs furniture, just go to Ashley Furniture and ask for Lina. In case you need the spelling it is L-I-N-A.

Had a great experience at this store. Jen was very polite and we were greeted with a warm smile. Alex was very instrumentental in helping us find a couch that would fit in our limited footprint and provided a very personal touch. Would highly recommend buying your new couch here.

Excellent customer service. Not pushy. Offered great insight to make the shopping experience efficient. Went as far as carrying a chair around to help match furniture.

Awesome! Customer service TK your outstanding 🙏🏽🙏🏽🙏🏽

We had the best experience at Ashley’s store. TK walked around the store with us, listened very carefully to fully understand what we were looking for. We left knowing exactly what to expect on our amazing order. Quality is excellent and prices are budget friendly. Will definitely come back and recommend them to our friends.

When I walked into Ashley I had done my research and had no intention of making a purchase that day. I had researched 3 other competetive stores and planned on making my rounds in person before making my purchase. Then I met Henry. He was able to understand exactly what I wanted and eased my fear of stepping out of my comfort zone...which i really wanted to do. He understood design, warm vs cool colors...and put me at ease with my ideas. I didn't want a couch or loveseat...I wanted 2 large chairs with ottomans...and I was determined on finding the right size and color. He understood my needs and concerns. It took about 45 minutes and suddenly I was totally confident. He didn't 'talk me into' anything by any means. I didn't feel pressured or obligated...he really just listened to what I wanted and guided me. He understood my vision and got me there. Needless to say, I didn't feel a need to go anywhere else. I left with a delivery date for my new chairs, ottomans, and confidence in my purchase. I felt like I'd known him for years. What a great experience. Henry is a genuine person and knowledgeable in design. Ashley has a real gem in Henry. Thank you so much!

Never had such a good experience shopping for a couch in my life. I normally get nervous and frustrated when someone comes and helps (I prefer to shop by myself) but Shayan the store manager was an absolute delight. He didn't feel pushy or aggressive at all like most salespeople do and I genuinely left feeling like I made a friend. Would absolutely go back for my next furniture purchase. 10/5 stars.

Jayla came up to my mom and I right away and was very nice and helpful with what purchase would be best for me along with Steven helping as well. Loved Jayla she’s a queen

Henry was the most knowledgeable and talented salesperson I've ever come across! They listened, saw our vision, and took the time to show us every piece available that would fit in multiple spaces in our home! I wound recommend anyone looking to returning reach out to Henryl!! Best if the best if you want your home to look it's best!

Horrible customer service. We just purchased a dining set and 2 accent chairs like about 2 weeks ago. Everything got delivered on March 1st. One of the delivery person was TRYING to carry the dining table top himself and of course it was too heavy for him. He couldn’t handle it and had to put it down hard before even got to the house. They didn’t have any type of tools to help them carry heavy furniture and I don’t understand why they couldn’t carry together because there was 2 of them. When they were trying to assemble the dining table, table was upside down and they were putting the legs up. They were walking on the table and leaning over the table. At the end of course table was damaged and 3 out of 8 chairs was damaged and we wanted to send those back. Delivery person accepted to take 3 chairs back but kept saying we’re going to get contacted about damaged table and he doesn’t want to take that. When delivery people still in our youse, we called the customer service to confirm which items are going to get redelivered abd she said only 3 chairs. We said table also damaged so that needs to get redelivered. She stated that delivery person said that table was good. We explained her the situation and she had to talk to delivery person next to us and tell him that he HAD to take the table back as well. After that he was trying to un assemble the legs and while doing that he scratched our tiles. It was so hard he had to take the table back with 1 of the legs still assembled. We talked to couple customer service people on the phone to confirm the items re-delivering because every person was giving us different information. At the end we confirmed and they said we can get the re-delivery earliest on March 7th and we said friday March 8th is better so we set everything up for March 8th. We just got a call stating only 1 chair getting delivered on March 5th so we were confused and call them back. They said that because of the delivery person’s error they have to do some stuff on their end and they don’t know when the table is going to get delivered. So no they are saying 1 chair is getting delivered on March 5th we don’t know when other 2 chair or the table getting delivered even though we were given date. We talked to the customer care people, store people, managers, everyone we can talk to and all they say is they say is there is nothing they can do. We have to wait and hope for the best about delivery date. I’ve never seen customer service like this. We accepted the re-delivery instead of refusing everything because they tolda us everything would be here in a week. Now we are mad and want to return everything. And they are telling us we can keep 5 chairs we accepted and cancel the re-delivery items (3 chairs and the dining table). I guess that makes sense to 3 years old. I don’t know how this people still in business. Horrible customer service. You got away with this saying this is the policy. But there is no policy for giving us the delivery date and then changing things up. Never going back there. So sad we didn’t even want much other than them keeping their word. But I guess that is too much for them. Hopefully Ashley employees who helped (not really) us, would go through the same experience We went through. That is all i am going to say. Disappointing

We received a delivery of a dining set and two accent chairs. Three dining chairs and the table top came damaged. When we showed it to the delivery driver and stated that we didn’t want those pieces, he kept refusing. He kept stating he would get trouble and went as far as lying to the representive on the phone. This was all because he didn’t want to unassemble the table. Ultimately, He finally took the damaged pieces after constant back and forth. Him lying has lead to a form having to be filled out to correct the order since he had said the table delivered. This has created delays and now we have no clue when we will get the remaining pieces. After all these inconveniences, the store has been extremely rude and taken no accountability. Worse than everything is that our tiles were damaged while they were unassembling the table and we can’t return what they already delivered. NEVER GOING BACK!

Whenever I go to look for an item or purchase an item I only go to Lou P. He’s awesome!! He helps you find what you’re looking for and try to help you save. If you happens to go to Ashley Furniture in Fairfield, NJ always ask for Lou P he’s the man!! Thanks Lou.

Horrible experience they wouldn't honor a price they said they would ,Steve the Area manager, Shayan the store manager are the most unprofessional managers I've ever dealt with straight liars.Ashley should be ashamed to have employees like these representing the Company. If i can give negative stars i would .I went over to Raymor and Flanigan next door they matched my price straightforward gave me a wonderful experience.

matthew and syrian were very accommodating and helpful. he helped us find a new bed and was wonderful thank u guys so much

Great service at the store today, our associate Lina was very helpful and patient.

Alex is the person to see here! Huge help so kind and informative. Not pushy at all. Polite , professional, and knowledgeable. Can’t recommend enough thank you Alex!

Salesperson was great, very helpful knowledgable and truly customer oriented!!!

Seamless experience working with TK - very knowledgeable about the couches and was not pushy in his approach. Explained all the details of the couches we liked. Would highly recommend him and the store for couches.

We went into Ashley to look for a bedroom set and had a fantastic experience with Jayla and Alex. Jayla was very welcoming and eager to help us find creative solutions to our needs. Alex was knowledgeable and found us the perfect pieces to complement our bed choice!

Salesman Justin was so patient and helpful, he made buying my new couch easy & stress-free

My husband and I came into this store initially just browsing for a couch for our new home. Henry welcomed us in, was very patient and attentive to us. Let us think things over for an extensive amount of time. We NEVER felt rushed or uncomfortable and ended up with an incredible couch. Highly recommend this Ashely store !

Henry was extremely friendly and knowledgeable would highly recommend him to friends and family many thanks to him again

Justin was easy to work with and was never pushy! Explained everything clearly and answered all our questions.

Had a great experience Lina was very helpful

Great experience with TK thank you for the quality service!

Loved both Matt B and Alex. They went beyond just helpful. I will be back.

Great sales people to deal with and love the items that I have purchased over the years. Few years ago bought a dinning set along with the carpet that was underneath it. Month ago purchased a new bedroom set, and of course today purchased a new mattress.

Great experience and pricing. Our sales rep Ryan was a tremendous help on picking everything out. Would highly recommend

Ryan T. was PHENOMENAL to work with! Helped us make design decisions, worked within our budget, and was always motivated to help us find the exact pieces we were looking for. Thanks for all your help !! 1000/10 recommend!

Very easy to deal with the salesman

Amazing sales rep., Ryan. Best experience ever!

A pleasure to work with Alex. Great attention, and very nice demeanor. We are very excited about our New dining room table

Never ever buy furniture or protection plan from them, horrible customer service. We bought furniture and protection plan from them and know when we actually had to use the protection for our furniture Ashley and the 3rd party(warranty company) is pin pointing and saying that they canceled the protection plan.

Henry was very helpful and patient while we purchased a bed, mattress, couch, and chair.

Had a very bad experience with customer service in person and on the phone. They don’t get back to you like promised, very rude and irresponsible. Just buy online easier anyways.

Prompt and caring service. Ty

Why Lina from show room never call back after we perches.Whe we call to show room ,she is never there..You guys need upgrade you customer serves and respond to customer . I'm google expert ,1 star every week ,from now

Great service and good deal. Definitely recommend

Good prices 👍

Henry Doell is excellent salesman! So friendly and accommodating! Best experience at Ashley!

Justin was such a great help and so accommodating with our sale. He went through all the couches to ensure we could get the same style we already had. He was so helpful and drew out what it would like in our space. Definitely recommend his help to anyone!

It is amazing place and great service Lana and Stefany were so helpful

We can’t say enough great things about Ashley Furniture! Jayla, Shaylan, and Matthew were all such a great help and extremely patient with us throughout the process of our purchases! We’ll absolutely be coming back for more pieces in the future :-)

Excellent with experience with TK and Shayan. Shayan greeted us immediately when we walked in and wasn’t pressuring us at all. We have a small space so it was important to consider sizing. TK walked us through all sizing components and measurements! He was awesome & very very friendly & a realist! We couldn’t be happier with our dream couch. Thank you!

Henry wowed our family with his warm and bubbly personality. He was very knowledgeable on what he was selling and helped our family pick out the best furniture for our lifestyle. Henry was very professional yet lighthearted and relaxed which made holding conversations with him easy and natural. I would give the overall experience a 10/10 and cannot wait to do it again another time.

Ryan was amazing! He knew exactly what we were looking for and gave us great options that all tied together perfectly! The man deserves a raise!

Steve at Ashley was the best in helping us pick out an our dinning chairs. He took his time to show us different options. Thank you Steve!

Ashley is my go to store. I always buy my furniture from there because it’s great quality furniture, not only that but when I need accessories they are extremely helpful. Thank you again for all your help.

We worked with Justin, his customer service was almost as impeccable as his beard. Profesional staff that worked us through their deals, financing and finding the right furniture for our home. -Josh, Ally & J.J.

Very Disappointing. do not by warranty on your purchase

No pressure and very helpful salesman, Matt!

Came here to buy a new couch and Alex was absolutely amazing, very nice and extremely patient as I was very indecisive lol would definitely recommend and will be go back to furnish my new house

Alex was very helpful and patient through our process of finding furniture. He know what we wanted and was able to help make us happy.

Great easy experience. I bought exactly what I wanted. Matthew was the best!

STORE GIVES YOU THE RUN AROUND WHEN PUTTING IN A CLAIM FOR WARRANTY. I HAVE NOT HAD SUCCESS ON MY CALL BACK FOR MY CLAIM ON MY SOFA AND LOVE SEAT SET PURCHASED ON AUGUST 2022!!!!

This is my 3rd big purchase from Ashley!!! I would not have bee think about going anywhere else. Alex made this purchase like a dream. I also would like to thank Trevor who breaks down the differences between financing, as well as short term purchasing. Please go see them you will not be disappointed!!!

We worked with Alex and Trevor who delivered world class service . They listened, customized our order and were able to meet our delivery needs. I would Highly recommended working with them.

Henry and Justin were wonderful salesmen. They took their time, were thorough in explaining furniture and warranties and a pleasure to work with. I highly recommend both of them.

Lina is good . She explained everything , very welcoming and very helpful. Than you Lina

Organized and clean. Alex helped us a lot! He was very patient and kind!!! Be sure to ask for him when you come

We wanted a new couch so we checked out Ashley. It was the first store we checked out and after about an hour we were walking away with a couch. The whole experience was pretty good. The store was pretty easy to get to and there was tons of parking. It seems like the salesmen must work only on commission because they were hungry. I guess ideally I usually prefer to just walk around and browse by myself, but by the end of the experience I was happy that Justin was there to guide us through the store. He knew so many dimensions off the top of his head, it was crazy. They also offer drinks like water and coffee which is a nice touch even though we didn't take them up on it. We narrowed it down to a few different couches and then Justin gave us time to ourselves so we could sit and talk everything through privately. Eventually he came back and answered any final questions and we made the deal happen. It is worth noting that the prices online were better than all of the posted prices in the store, but when we mentioned it they were able to match the online price and Justin explained that the posted price is the price if you do financing, but the price was lower if you pay in full. It sounds like there might have even been more room to negotiate further, but we didn't push too hard or anything. If you order online, they offer a 5% discount for health care workers, but they don't offer that in the store. The price online are a little more expensive for delivery and it takes 4 to 6 weeks, but our couch that we got in the store could have been delivered as soon as a week which was nice. They push pretty hard for the protection plan in the store so maybe the commission is higher on that or something, but we declined it. You can expect the protection plan to cost about 10% of the total cost of the furniture and shipping is between $100 and $200 for the average stuff. Of course that stuff could always change in the future, but if you're reading this review, I guess you're looking for extra information before you go in so I told you everything I could. Ashley has a great selection and a pretty comfortable environment so give it a whirl.

Our sales associate was knowledgeable and very helpful in finding the exact piece of furniture we needed to purchase

I was every pleased service was excellent Thank you Justin Hamacher for everything

Ryan was the best! He took his time with me. Never rushed me at all. He even made some suggestions to help make the right decisions for my home. Thank you Ryan! You’re the best!

Ian was very very helpful a wonderful, wonderful person. He was very very very good at what he was doing so I really liked his personality and he was a very nice man very very nice man very nice young man.

Henry,Shayna and Autumn were outstanding and the standard of service should be met by all of the Ashley Associates.

Alex is AWESOME! He greeted us warmly as we entered the store and asked what we were looking for and made suggestions. We never felt pressured and Alex helped us find a great sectional.

My boyfriend and I had such a positive experience at Ashley furniture. We worked with Justin and he was very friendly, helpful, and patient. We will definitely be back for future furniture purchases!

We had a great experience and are so excited about our new couch purchase. Henry was the best. Even when I wanted to quickly check out the other furniture stores, he was confident we’d be back, and he was right. 20 minutes later we were back for our new couch! We later found out we were his first customers, but we would have never known! He was knowledgeable and helpful! Even though he was reluctant to lend me his tape measure, (haha) everything was great!! Thanks Henry! Kraig & Kyle

We worked with Justin who was extremely knowledgeable and helpful. We have twins who made things somewhat difficult but he was caring to their needs and never got flustered or upset. My wife and I were looking for twin beds but wound up purchasing twin beds and our own new bedroom set. I would highly recommend Justin to anyone and will be coming back in the future.

Alex was very welcoming, friendly, and super understanding of my budget and what I wanted. He was able to help me get a beautiful sectional for a wonderful price and spent a lot of time to ensure that I had a great experience at Ashley Furniture. Thank you, Alex!! :)

As soon as I walked in a gentleman who goes by “ TK “ introduced himself to me. He let me walk around without breathing down my neck, which is much appreciated. When I was ready to purchase I called him over and he went above and beyond to help me. Great guy and a great experience shopping at Ashley.

I am very pleased with the service and great help that I received from Justin Hamacher! Thank you so much for your patience and time you gave me!

Justin Hamacher provided excellent service! We had expectations to visit approximately 5 stores however it wasn’t necessary! We found exactly what we were looking for & more. Justin provided a thorough amount of information regarding our purchase & answered all of our questions leaving us 100% satisfied and confident that we made the right decision to purchase here. His friendliness and attentiveness was very much appreciated. Will be returning and asking for him personally.

Wonderful buying experience

Wife and I decided to possibly look at purchasing a set of couches. We were met by a young man with a great smiling face, Trevor Mackey. After looking at several couches we made our selection and bought a beautiful set of couches. Trevor was quick the salesman but more than that we felt like family. We were treated like valued customers. Thank you Trevor for making this experience a memorable one.

Justin was very helpful. He showed me exactly what I was looking for. He helped me find my dining room table and made sure I got it in time for Christmas.

Excellent customer service. Really helped us pick out the furniture that we love! Matthew helped us put together a set that was beautiful, comfortable and in our budget. Would definitely recommend

I had such a wonderful experience with both Justin and Kim! Justin was so very patient, kind, and extremely professional. He has an exemplary work ethic and excels at what he does! Kim was so sweet and personable. They both went above and beyond, which is refreshing to see in the retail industry. I am so very happy with my purchase and more so with the customer service. Thank you both again so very much! 😊

Steven Corea was very knowledgeable and in touch with our needs. He was extremely helpful and made us comfortable with our choices.

(Translated by Google) Excellent salesman: STEVEN (Original) Exellente salesman: STEVEN

Great experience

Well, this review is going to be strange because it started out wonderful and the timeframe of delivery was acceptable until I realized the salesman in the store ordered me the wrong chairs when they were delivered. I went to the store physically the day after and that’s three days ago and I still haven’t heard whay the plan is on doing about the exchange of them. The salesman said he was going to call corporate the next day and get back to me immediately and like I said it’s been a couple days he has not called me back

As soon as I walked in Justin was there to help. He wasn't hovering or overbearing. He was very personable and helpful. It was as if we became fast friends. Nit to mention his DASHING BEARD! Any additional purchases I will definitely come back to him.

This was the best easy and nice experience buying furnitures, Justin was excellent, he found everything for me, we was outstanding!! he listened carefully and gave me more than I was expecting. I love all things I got today! I will definitely recommend this place and Justin as the sales representative to my friends!!

PK and Justin were amazing and so helpful. So excited for my new furniture to arrive!

Ramon was patient and worked to get us the sectional that fit our space. We wasted hours at other stores and will defiantly come to Ashley first next time!

Steven Estrada is the best! Very professional, patient, and helpful. Made our purchase painless.

Great customer service! Knowledgeable and friendly..

Steven & Alex were awesome & such great help with choosing our new sectional couch!

Justin was very friendly, professional and answered all of our questions. He made very useful recommendations and we will be returning to get our bed! Thank you Justin for your help!

Justin was very friendly and knowledgeable. He answered all our questions and we felt no pressure to buy He helped us to find the perfect couch for our family.

Kim Mink was wonderful and very helpful. She assisted us with furnishing our entire house. I would recommend her to my family and friends.

My husband and I just bought our bedroom set, mattress, and couch at Ashley. Both Matt and Felicia were incredibly kind and patient with us. Matt helped us find the perfect mattress and spent over an hour with us to match us to the mattress that was best for us. He was very knowledgeable and took the time to explain everything thoroughly so we knew we were making the right choice. I never once felt rushed or pressured into making a purchase I would regret. He allowed us to take our time and ask as many questions as we needed. Thank you for your time and expertise!

Justin, our salesman showed extreme professionalism while making my husband and I feel like we were family. He gave us upfront pricing and would not relent until we were very satisfied customers.

Lana and Justin very helpful and extremely professional and polite. They explained all about the insurance protection plan. It was great to seal the deal with them.

Alex was amazing!! He was so helpful and so much fun to talk to! THANK YOU ALEX ❤️

Ask for TK…. Very knowledgeable and professional!

Furniture store and staff were excellent. We purchased a new completely wooden dresser and it was set up for delivery with a financing option right on the spot. Simple service with a smile is their top selling point. None of the Sales folks were pushy and it took us a while to pick out our dresser, but they were patient and waited for us to test them all before choosing the one we wanted. Would go back again!

Bait and switched me on the frame. My understanding was I was getting a discount, not a cheaper item. Mattress is good though, and I guess I could return the frame if I wanted to pay the difference. Kind of a pain though.

Matt is the reason we stayed and purchased the mattress and bed.. TK also gave us some good insight. It's good to see the client service team working together. Will return for other things we need.

Excellent service Justin took good care of me very happy with purchase.

Incredible! Kim Mink helped us out making the process so super quick and easy!! Very happy!!

Staff very welcoming! Was connected with Justin who was extremely helpful, patient and very professional. I was undecided at first about a storage bed vs box spring. He gave me the time to think about it and provided me with his cell number for any questions I had. Once my decision was made I contacted him via text to see when he would be available in store to place my order. Of course when I arrived I saw another bedroom set so took longer than expected but his patience was amazing. His help, patience and Transaction all went well and very professional.

Kim Mink was professional, speedy, and thorough. Kim followed up immediately regarding our delivery date. She was a complete pleasure.

Trevor is the best!!!!! I explained what I needed & my budget. Not only did Trevor listen, but he heard every word I said. I couldn't be happier with my purchases. Thank you Trevor & All the best to you & your new family... 10 Stars 🌟

I decided to go in just to look, but ended coming out with great purchase Felicia welcomed me and my family as soon as we walked in making our experience very comforting with no complications, and justin was a pleasure to chat with as he helped us understand and purchase our couch we were able to converse with them both with no problems, they were able to answer our every question and made us feel comfortable until we left

Ask for Alex he was fantastic to work with and we truly enjoyed the whole experience

I had the pleasure of deal with Lina. She was fantastic and the only person that I'll deal with. Thank you

Everyone was friendly and eager to help me find a new set of living furniture.

We recently lost all of our furniture due to a house fire, so when it was time to shop for our new home we knew Ashley’s was the place to go. Me and my husband walked in the door and were immediately greeted by Justin. Justin was extremely profesional and so down to earth it felt like we were talking and joking with family. He really listened to what we wanted and made sure we loved the pieces we chose. We left Ashley’s purchasing a living room set and 3 full bedroom sets. Justin really made this experience so easy and for that I thank you!

Estrada was amazing and calm and showed a lot of sofas and we are happy with his customer service

Alex our sales representative was very professional and knowledgeable. He listened clearly and provided solutions to our problems. We continue to return to Ashley for customer service just like that. Thank you Alex

TK was great with assisting my mom with finding a mattress, and he went above and beyond.

My daughter and I had a great shopping experience thanks to Justin Hamacher. He was knowledgeable, helpful, and patient while my daughter tried just about every mattress in the store. Thanks!

Alex was super helpful and patient, a pleasure to work with!

We had a great experience at the Ashley store in Fairfield, NJ.

TK was absolutely amazing! He helped me tremendously and helped get the best price. I truly appreciated all his time and effort on me finding the best bedroom furniture set and the delivery date I wanted !!! Thank you again :)

I had an amazing experience with this Ashley’s! Alex was top-notch, and the product exceeded my expectations. I highly recommend Alex to anyone looking for excellent service

Came to ashley’s furniture looking to furnish our entire apartment. Alex was absolutely wonderful from his introduction to us to finalizing our sale. He was incredibly informative and extremely helpful in our decision making! It felt like we were shopping with a friend and not just a salesman. Thank you to Justin as well for his help choosing a mattress and making the process super easy!! Will definitely recommend anyone to shop here at ashley’s in fairfield,nj

Justin is amazing, super friendly and extremely helpful. Never once was aggressive in trying to get that sale like some people are. He gave plenty of space for us to look around. He made the ordering process so smooth and at the end I feel like I have a new friend.

Justin is the best !! Great communication and a real down to earth person, will return in the future just to deal with him!!

All I can say is Wow!!! Justin was amazing!! No pressure, Super knowledgeable, Super Friendly. I have found my new go to furniture store and sales associate! Thank you Justin!!

Justin and Alex were extremely helpful from start to finish!!! Great team work! I would recommend dealing with them to friends & family. I’m super excited about my purchase and left feeling happy and stress free. Thank you for such a great experience 😊

They help us to find beds, diner tables,and couches .They understand you what type of bed do you want and what type of any furniture whatever you want, they will understand you .They can help you if you are struggling to find anything it Ashley. They can gave you a discount, So go to Ashely

Alex and Justin were fantastic to work with. We showed Alex something that we wanted and he found us a similar couch immediately!

Alex and Justin were very helpful and made our experience very quick and very easy. We appreciate their help!

Do NOT purchase any warranty for their products because they will not honor it. We have had our couch 3 years and our dogs accidently peed all over our couch and we were assured by our salesperson that pet urine is covered as stated in the warranty terms and conditions. Guess what? Did you know that they don't cover "odor"? So apparently pet urine can't smell or they won't cover it. I spent hours on the phone and online to put a claim through with zero help with them just talking in circles with no resolutions. Completely disappointed and disgusted at this company that does NOT support families with pets, because if we knew this was not covered we would of never purchased this type of couch because you can't even take the covers off to clean it and it saturated into the frame so it is basically destroyed.

T K was a very helpful, didn't push us. Excellent experience!

Ryan at Ashley was the best in helping me pick out a sectional for my new apartment!!! Great selection and friends and family deal :) UPDATE: delivery was completely botched. My building has requirements for after 9am delivery which was communicated a month in advance. They tried to deliver the couch at 6am and charge me for a $99 reschedule fee when it was not my mistake.

Kim was awesome!! She helped us find the perfect couch for our finished basement and answered all of our questions!! Highly recommend!

Awesome selection of quality furniture.

Saleman was annoying following us and then wasn't that helpful!

Had a great experience here. Request Trevor & Ana when you go. They were incredibly helpful!!

Great customer service from Kim! We’re very excited for our new sectional.

Autumn and Kim took great care of us and make our experience excellent!

I absolutely love this store and the people who work here. Very genuine and polite. I recommended my sister to purchase her couch here and Kim helped us! She was so kind and patient. Thank you so much Kim!

Amazing experience at the store. My mom and I walked in and Lina was the best associate to help with the purchase of our new couches for our home. She was kind, helpful and explained everything in detail. Highly recommend her, she’s the best!

Alex, our salesman, very helpful, knowledgeable and nice. Felt comfortable in the store, it was a pleasure buying new sofa and love seat from Alex and Ashley Store.

Ryan helped my husband and I purchase furniture for our living room/game room. He went above and beyond! Ryan moved pieces of furniture around the store to help us visualize the room. He also looked up our exact drapes color on his phone to help us make a decision. We usually shop at Ashley, and then purchase from Buyers Edge, but Ryan was so awesome, we decided to give him our business. We will be back, looking for Ryan, when we are ready to furnish the rest of our home. Thanks a million, Ryan!

I had the nicest salesman help me find exactly what I needed. The people at this store are INCREDIBLY nice. 5/5. I will definitely be returning here.

Please ask for Matt. He’s so kind, helpful, and sweet. He took his time planning out our living room and made our favorite couches work for our space which was difficult due to having so many doors. I highly recommend going to this Ashley!

Justin knows his stuff. Low pressure and informative. Just what we needed.

We visited twice and TK was very helpful in showing us what we were looking for.

One of the easiest shopping experiences I’ve ever had. The couch is perfect and Felicia was so helpful and attentive. Couldn’t have asked for a better experience.

Matthew did an amazing job selling us our bed set! We are so excited! Thank you again Matthew!

Great customer service. Thanks Felicia!! Superb experience!

We were left alone and able to browse with zero pressure. Once we found what we were looking for, Lou was very helpful and informative. A great shopping experience.

Alex was extremely helpful, attentive and patient with all our needs. It was a pleasure working with him. The process was quick and efficient

From top to bottom Alex was nothing but amazing. Knew his product, understood what I needed and pointed me to the right furniture.

Had a great experience with Justin and Steven. Very happy with the couches we chose and the deal we got on them!

We had the best experience at Ashley furniture!!! Justin was so helpful, knowledgeable, and understanding of what we were looking for. We’ve been to many stores and are so excited that we finally purchased the perfect couch for us! Thanks Justin!

Lou was extremely helpful in selecting the right furniture for our needs, will be back if we need more furniture

Awesome experience. The sales associate TK was so helpful knowledgeable and I was able to get the set that is perfect for our home. Our family is very pleased with the service.

We are very happy with the service provided by Justin. He was extremely helpful throughout the process of buying a new couch for our home. He made our vision come to life. What we thought was going to be a painful process was easy and stress-free. We will be back for our next big purchase with Justin in no time!

Very nice people they helped me we more than I wanted

We had a wonderful time at this Ashley location, Lina bent over backwards to help us find what we needed. We must’ve taken her through the entire store 4 times! She remained upbeat and patient, a real professional!

Amazing customer service everyone was helpful and accommodating especially Lina. She went above and beyond the call of duty. She really knows her inventory and listens to what you want. Attention to details are superb A1.

Justin was one of the best salesmen I dealt with in a long time. He was very helpful and courteous. We made a purchase and will definitely be back to work with him.

Justin and Lina were very professional and answered every questions my wife and I had. They took their time to make our vision on how we wanted our furniture in our home. They were very courteous, friendly and knowledgeable on the products. Will recommend them to my friends and family.

Justin and Lina were absolutely fantastic!! They were both so friendly, helpful and really went the extra mile to make sure our vision for our home came true. We will definitely be buying from Ashley again because of them!

Please visit Ashley in Fairfield and ask for Justin! He was so cool, understanding and patient. He took out time to listen to my vision without pressuring me, which I appreciated the most! He absolutely Rocks!!!

I'm going to start on a good note the show room floor is clean and very well organized. I was going to buy a couch and a kitchen table set. BUT I'm not going to name, names the sells person that was helping me asked if I know how to speak Spanish I told him *little bit" (in Spanish) he started insulting me in front of my face in Spanish I understand what he was saying. They also claim to be a manager, I end up walking out and taking my business else where. I'm happy I did that because no one should ever be treated like that.

TK was professional he’s awesome, thank you!

Our sales person Matthew was so helpful and I love my new couch!

Nick helped my boyfriend and I pick out a couch for our new apartment. He was very patient with us, as we spent several hours in the store deciding on the couch that would best fit our home. We found the perfect one thanks to Nick’s help!

From the minute I walked through the door, my salesman Alex Rosado was welcoming and extremely accommodating to my needs. I had such an amazing experience at the Fairfield NJ location thanks to my best friends and now new friend Alex. I couldn’t have asked for more. I am excited about my New furniture. I am hoping my delivery and purchase reflects the same. Thank you!

Very satisfied

TK was very helpful and personable from the moment that we walked in. He answered our questions and was super patient when we were indecisive and deciding between different options. He made the purchasing of the bed, bed box and mattress quick and easy. Definitely would recommend.

The sales people left us alone to browse and there was no pressure...

My experience in the store was quite good, my salesperson Steven Estrada was very kind, he solved all my doubts, I was very happy with the purchases. Thank you Ashley store.

Our sales guy Steven Estrada was so helpful with my family. He was very knowledgeable and helped answer every question we had. I would definitely recommend him to any furniture-seeking friends.

Steven Estrada helped me and my partner today, we furnished 2 of our rooms, will definitely go back and ask for him again.

Autumn is the best! So patient, knows style, and has a great personality! I was in and out of Ashley several times trying to find my dream couch. She understood exactly what I was looking for. Thank you Autumn for alllll of your patience!!!

It was a pleasure to work with Steven Estrada, it made the whole process of buying a new living room set so pleasant.

Alex my sales rep was so nice! He was patient and gave me his full attention which was appreciated. I felt like I was appreciated as a customer. He is an asset to Ashley Furniture and has the personality for the job!

Luis and Justin were great throughout the entire couch shopping and purchase.

Trevor & Kim were exceptional. They were attentive and super understanding of our littles running around while helping us find the best furniture that was within our price point and design vision. Highly recommend this location. Very pleasant buying experience!

Great showroom experience and then downhill from there, rapidly. Their tactics post sale are most kindly described as entrapment. If ANY single piece of a delivery has issues, refuse it all. Every single item. It's the only way to cover yourself. First delivery, everything boxed except side rails of bed which prevents everything from being put together. The side rails were wrapped in plastic unlike all other pieces and were blatantly used, missing chunks, bent screws, etc. Not an honest mistake. This was a deliberate attempt to deliver used merchandise. Second delivery, boxed rails, it all goes together and the adjustable platform wobbles around on the unsecured slats like this is a rickety old bridge. But... You can't return the platform because you accepted delivery last time instead of refusing everything because we deliberately sent you a single component of used merchandise. Now if this was all on the same day, we'd take the platform back no questions asked. 5k+ on a bed, platform, and mattress and their solution is that I start modifying the bed with Velcro tape and anti skid pads, I kid you not. Because securing the additional slats would crack the bed frame. This is the top quality product you're paying for folks. Buyer beware. Go to IKEA and at least you get what you pay for at way... Way... Waaaay less cost. Oh, and all the slats are secured on an IKEA bed!

Horrible. Won't replace it. Had to report them to better business bureau. Then, they gave me a new one.

1 Nightstand- got a new one 2 Nightstand – had stain for tissue box. I just kept it. 3 Draw Dresser- Replaced 3 times. Holes, pealing and scratched. Drawers not closing. Had to report them to better business bureau to get a new one. Had to record a video of me sticking finger nails in cracks because they didn't believe me. 4 Chest- had problems with one draw and my husband fix it. Got 2 new ones that did not fit. Wrong gliders. Only fit on the original drawer I went to the store. The lady in the store took my information and I sent her pictures of the damage. She said she will show her manager when she's in. The next day I went back to Fairfield and found out she was the manager!!! Ordered bedroom set in July 2022 but furniture got delivered in October 2022. Had all the correct and new pieces by the end of July 2023. Which took exactly one year. -Ordered from Ashley furniture in Fairfield NJ horrible service and rude people. Overall, -They did not believe me about the dresser I had to keep recording videos. - Bad communication skills. Said were coming and were not. -Said I closed and opened cases which I did not. -Said called and left messages and they did not. They emailed me instead. -Pieces keep getting delayed for months. - One time the workers delivered a damaged piece they were supposed to take damaged pieces back and did not. -Scheduled appointments and cancelled 2 days before and said I never made one.. I ordered a sofa from Raymor and Flanigun and there was a little scratch on it. I just emailed them and sent two pictures and didn’t even talk to them on the phone. Ashley is a big project when you do this. Order from Raymor or a different place. Just not Ashley.

Ryan went above and beyond, very knowledgeable and highly professional. Justin was also amazingly helpful and courteous. Recommend this store 10 times over the nearby competitors! The other guys are severely lacking (we tried them all) but Ashley was far and away the best!

Justin was excellent! He was knowledgeable, kind and thorough throughout the processes of furnishing our new home. We're so glad to have him help us!

Steven Estrada was a very helpful tonight at the store i bought coffee table and sectional sofa great job thank you

I worked with Steven Estrada, I took a long time, he was very patient and nice to work with. Definitely would go back and recommend him to all my family and friends :) :)

Really good customer service, Steven gave us his time and patience in order for us to select our furniture Thanks Steven Laura and Julio Bonilla

Excellent customer service. Trevor helped me with my selection and purchase. He asked just the right questions to be sure I saw a variety of selections of my interest.

Bought my couch here, my first large furniture investment. Nick was very helpful, showing us multiple couches that fit our criteria and arranging the delivery. A very easy and hassle-free process.

We always buy our furniture from this Ashley’s. They have quality products at affordable pricing. We have had a couple of bedroom sets from here, couch and dining set. We just bought a new sectional for the man cave. Every time we buy from Matt. We literally wait for him or ask when he’s working. He’s such a pleasure and we recommend him always !! Thank you Matt!!

Beautiful furniture! Selection was endless, quality was over expections! Love Ryan who is knowledgeable, professional and truly mindful of needs & budget. Highly recommend!

Alex gave us tons of space to walk around and look. He was right there when we had a question. Steven also was able to talk us through all our options to make sure we got our dream bed, on top of all our stresses of a new mortgage. They were great!

I had the pleasure of working with Kim, she very attentive to what I was envisioning for my home and led me to the perfect sectional! Elijah was so lovely and patient as well! Steven was a pleasure! I absolutely loved my experience at Ashley’s and it wouldn’t have been without them. I hope God blesses you all in every aspect and you continue to share such positivity in this world 🤍 thank you a million times!

TK was very helpful! We were in an out in an hour and he didn’t try to oversell us or anything. Was personable and had a great experience overall.

Nick was an amazing salesperson and helped make the process extremely smooth. Thank you Nick

Kim and TH are really nice! This is my second purchase over there.

I can't recommend enough that anyone stay AWAY from this location. From deliberately deceptive sales tactics, to the lack of accountability, this has been a horrible experience. Lou, the salesman, attempted to pressure us into purchasing a product we did not want, lied about the estimated delivery time, and now refuses to contact us. We've been hung up on by Angela and treated unbelievably rudely by Christina. Finally, speaking to a manager Yuriel and hoping to have found a solution, he has now also gone missing and nobody from Ashley will return our calls. We've purchased several products from Ashley's in the past and this situation is beyond reconcilable. Nearly two months later and we've had to change plans, live in discomfort, and still have no idea when our merchandise which we have already paid for will be received. The next step is the BBB but seriously, avoid this place. There are plenty of other retails. Update: the store now refuses to answer our calls, the email customer support stopped responding, as did twitter support. As of this moment we’ve received no information from our salesman Lou, the store supervisor Yuriel, and tonight Annie was the receptionist that hung up on us. We do not know if or when the merchandise we’ve already paid for will be delivered and there has been zero accountability on the part of Ashley’s.

Kim is the best! Went to several stores looking for a new couch and found a great deal. Kim worked with us though the whole process from purchase to delivery and even follow up after the delivery to make sure everything went smooth. If your looking for furniture go here and ask for kim!

Had a great experience with Lina who was straight forward and courteous! Would recommend this store

We came in here over the weekend expecting to leave with hopefully a bedroom set and maybe a couch, we ended up happily leaving with both! Justin went above and beyond to help us find what we loved and in our budget. We look forward to coming back and furnishing the rest of our new apartment :)

From the moment we walked into the store, Justin was so welcoming and friendly with us. Justin showed a great professional attitude and help. We highly recommend shopping at this store!!

Nick and TJ Answered all of my questions with patience Did not feel rushed

Lina is the best!!!! If you want good quality furniture please give her a visit!!!! She is awesome and will always be honest with you. We have over 3 years working with her and she is amazing!! I recommend all my family to her.

Alex was an absolute dream to work with! After having difficulties with my order he was able to fix the problem. He was absolutely the best!

The team Steven Luis and alex were great!

Excellent service by Matt, very helpful and patient. Highly recommend working with him at this store.

Mat was great! We left with more than what we expected and paid less for it :)

Our sales person was not pushy. That makes an easy purchase

When we walked into Ashley Furniture in Fairfield, NJ, yesterday, we were greeted warmly by JUSTIN. After we shared a few laughs, we explained our needs to Justin to furnish our new family room and he was there to help. He showed us several options for sectionals before we found the reclining sectional we would eventually purchase. Justin “did the math” (CONFESSION - I’m terrible with measurements!) with all the calculations to help ensure that the pieces would fit along with lots of measuring. He was absolutely lovely to work with, knowledgeable of your products, so very pleasant and calm and extremely helpful. Justin even went the extra mile and offered us his cell phone number to stay connected throughout our shopping experience to offer his help in any way he could as we made our decision. We were later introduced to TREVOR, who assisted with the financing piece and ended up wrapping up our deal on Justin’s behalf. Again, we had another lovely experience working with him too. Trevor is wonderful salesman, also knowledgeable of the products and cares about his customers. Truth be told, we actually left Ashley to do a bit more furniture shopping and run some errands before finalizing our choice but agreed that both Justin and Trevor were the people we wanted to work with and give our business to and ended coming back very late that evening and purchased our furniture. We’d been to many, many stores but Justin and Trevor earned our business in their professionalism, care and special handling of our needs. We are so pleased with our recent Ashley experience and will definitely be back. THANK YOU Ashley Furniture of Fairfield, NJ and special thanks to Justin and Trevor, now please deliver our furniture…it’s almost football season! 🏈 Julia & Wayne Jandoli Little Falls, NJ

Great furniture selection. Very friendly and professional stuff. Big thanks for Alex and Justin for their help and patience!

We just purchased our new sectional from Ashley the Fairfield, NJ location. Worked with Ryan and just enjoyed the experience. Ryan knows his stuff and is a good guy! Great delivery service as well. Will be purchasing items from there again!

I had a wonderful experience with Nick and Lina. They were very patient, answered all my questions and concerns. Very knowledgeable, professional and courteous. Excellent customer service! I highly recommend them and Ashley!

Justin Hamacher was patient, efficient and effective. Overall incredible experience. Thank you.

Both Alex and Autumn were excellent in their help in finding the perfect bed set for us! I would highly recommend working with them in the future!

Justin was amazing! He was very knowledgeable about the products and helped us find the perfect power reclining sofa that we were looking for. He was very patient with us and answered all of our questions. We are very happy with our purchase and would definitely recommend Ashley Furniture to anyone looking for quality furniture. Thank you, Justin you’re the man!

Ashley came through for us after several disappointments with another well-known furniture company. We appreciate that Trevor and Jordan allowed us to negotiate a good deal on a living room set. The recommended outside delivery vendor, Eduardo and his team, got our our long-awaited furniture to us rapidly and with excellent care. Win-win situation!

Thank you Alex and Steven, for a wonderful experience! I purchased a beautiful bedroom set and living room sofa/ rug. Alex and Steven were very professional, kind, and attentive to all of my furniture needs. I highly recommend Ashley’s Furniture Store. They have great prices, beautiful furniture, and excellent customer service. I look forward to purchasing more furniture with Alex and Steven.

Jonathan was extremely helpful. He treated us as soon as we came into the store and allowed us plenty of time to browse around and always stayed far enough in case we had any questions. Offered us water and coffee. We felt extremely confortable so we decided not to shop around and bought from Jonathan. It’s always a hustle to have reps breathing down your throat forcing themselves on you but Jonathan made use feel very much at ease . Thank you Johnatan

I’ve always had a great experience at Ashley Furniture in Fairfield NJ. Eli and Justin are most professional and patient with the clients.

Steven Estrada was so helpful and he answered every question I had. He was not pushy at all. Probably coming back here soon for future purchases. If you come here, make sure you ask for him because he's very knowledgeable!

Eli and Matt were absolutely so helpful and they went above and beyond!

Alex was a pleasure to deal with during our transaction.

Kim- the absolute best salesperson I’ve ever met. She is so genuine and patient. We cannot thank her enough for all her help and patience. We also have to thank Trevor for being patient as well and talking us through our mattress purchase. We wouldn’t go anywhere else to buy our furniture. We’ve been shopping with Kim for a few days now and we came back to finish furnishing our brand new home. We 100% recommend going through Kim and Trevor for all your needs!!!

It was nice working with Justin

Great selection and service, very friendly staff and willing to make last-minute changes to a purchase. Definitely will get more furniture here!

Alex was so nice and so knowledgeable! Answered all of my questions and really made me feel comfortable with my purchase! Very satisfied!

Nick was great. He help by answering all of our questions. He made the process of buy a new living room and bedroom set smooth and easy. Helped us every step of the way even with the delivery. Thank you Nick

Alex and Manager Justin made it happen for me today. I was going to walk away and think about it. However, they were patient, kind, considerate and generous. Thank you both! I will be back soon!

Justin was so helpful. He helped me select the perfect bedroom set for my daughter.

Great experience- they showed us everything we needed to see around the store and answered all of our questions. Alex and Steve are great :) At the end we found the furnitures we liked.

Alex and Jordan were great in ensuring quality service and answered my questions

We went in looking to buy a mattress. Shawn and Kim were both extremely helpful. They were both very pleasant to work with and answered all our questions. We left happy.

Shawn and Kim were fabulous and helped us with purchasing a new mattress and adjustable base. They were incredibly friendly and knowledgeable and we will definitely be back

Great experiences Lina thank you for you help !

Kim and Alex were extremely friendly and accommodating….and very knowledgeable …. Very pleasurable experience!

My family and I were greeted once we walked in. The staff members were very professional and helped us pick a new couch.

Alex was great!

Kim and Matthew were very accommodating and patient with us when deciding on a bedroom set for our first apartment!

Met with Nick and Trevor, who were so very kind and helpful! Made excellent suggestions for living room and bedroom, etc. Highly recommend Ashley!

Kim was attentive to my needs and provided outstanding customer service!

I was greeted by a gentleman named Nick. I was with two friends. Nick asked if he could help us and my friend Marie said she was looking for a recliner, he proceeded to I ask type ect., took her to where they were and she was very pleased and purchased it. I was looking f I r a chair and end tables, I found one I liked but decided to look further. I went next door to Raymour and Flanigan and was greeted by a a very pushy and unpleasant man. After Nick l decided to g I back to Ashley and purchase my chair and tables. Everyone in Ashley as very pleasant and they and Nick made it an extremely pleasant experience.

Beautiful showroom. Excellent personal and efficient customer service.

Matthew was very helpful and funny. Great service

My husband and I came here looking for a sofa to replace our current sectional and highly recommend! After nightmare inducing experiences being stalked by employees at other stores, Kim was a ray of sunshine. She helped us with everything we needed and did not put any pressure on us at all. She even price matched the online price, which was significantly less expensive ($600 difference). Highly recommend coming here and asking for Kim!

Kim helped us today with ordering a new bed and a dresser, she was nice and very kind to us. Made personal connection and overall made our experience great!

Justin was super helpful! We arrived at the store in search of a dining room table. He was able to locate one for us that wasn’t even in the store that was exactly what we were looking for. We also had an issue with store credit that he was able to resolve quickly and easily for us and honor the credit. He reviewed our information and payment effectively and efficiently and we were out of the store with a gorgeous brand new dining room table that will fit our new home perfectly. Thanks Justin!!!

We are currently at Ashley’s furniture and we had a nice man, Alex help us oh and we can’t forget about jorden! Both very nice and we bought a beautiful new coach!! So excited to have this experience ! They were both very very helpful & patient with us (especially me 🤣!) come to Ashley’s furniture in Fairfield !! You won’t refresh it

Fabulous experience!!! Alex was the best salesperson!!!

Jordan and Lina were amazing! Very detailed and patient. I came back a few times and they were just as nice.

Shopping here was a joy, Alex and Justin were a great team!

They went above and beyond to get us a good deal for such of high quality product. Honest and upfront. Thanks Alex!

We recently ordered our furniture at Ashley’s in Fairfield, NJ. It was a great and smooth experience. Can’t wait to get it and arrange our room! Thank you, Alex and TK!

Alex and Justin were amazing! They helped explain everything and made the process so seamless. I was looking for a couch for a month and walked in and decided on a couch within minutes!

Shawn is amazing! He was very welcoming, knowledgeable and helpful! Will definitely be shopping here again

Speedy experience and no games. We felt very comfortable purchasing a bedroom set here. Nice store and wonderful sales people!

Alex was excellent and helped to accommodate all our furniture needs.

We had such a great experience at Ashley with Lina and Justin! My fiancé, his family, and I came in knowing exactly which sectional couch we wanted. When we got here, we started questioning the sizing dimensions and how it will work in our apartment. Justin and Lina came up with a solution as to how to move the sectional around to make it work in our apartment. Such personalized service with no hassle! Thank you both so much.

Justin and Lina were very knowledgeable and helpful. The buying experience was great.

I am very pleased with the experience e. I was welcome by a very charming lady. They were super busy but she made sure I didn't wait long. Lina understood all my need and she quickly draft my options. It took no time for me to make a decision. Justin explained the benefits of the warranty clearly. Both made my day. In 30 min I was happy I chose this store. Update, it has been so good I am back every 3 months from sopa bed, living rooms and bedroom sets, my house is Ashley all over. Alex always sells me the deluxe package and we all are so happy, we keep coming back.

Our experience was very good our salesperson Alex was very helpful and very nice

I was looking for a comfortable leather power recliner and they Only had 2 power recliners that were leather or leather type. After I told them I didn't want a super wide recliner. Salesperson said well leather means ummm....I said, what does leather mean? (I asked because she stopped mid sentence.) Then she said leather means "wide." Which is incorrect. Based on the severe lack of selection and poor knowledge & poor customer service I left. Very disappointing.

Lina and Jordan were such a pleasure to work with. They needed a lot of patience to work with me and my furniture buying “process”. Can’t wait to get my new couch.

TK was awesome and caring, he took care of us so nicely. Took his time to explain everything we wanted to know. The staff was So welcoming and polite.

We just purchased a sectional from Justin and could not have been more pleased with the experience. Justin was very knowledgeable and not at all pushy. The manager was also very helpful. We think his name was Steven.

Kim is incredible. She got me everything I wanted and took the extra time to make sure I was happy with my purchase. Don’t buy online go into the store everybody is so helpful!! 10/10 experience and price !!

Justin and Steven both helped us with the purchase of our new couch and it couldn’t have been any smoother! Justin was a complete gentleman and wasn’t pushy at all, from the second we walked in to the time of purchase. We were very happy with how helpful they both were with answering all of our questions and any concerns we had. 10/10 would recommend to a friend!

Lina was the best! She was so patient and determined to find me the right fit for my apartment in the city. Also it was raining and thunderstorm on that day too, but we were definitely “singing in the rain” with this furniture shopping experience with Lina. THANK you!!

Kim was super helpful with our couch purchases! She was the perfect mixture of attentive and allowing us space to look around. She made sure we got the best bang for our buck and made sure we’re able to keep in touch with her so we can possibly get our furniture delivered earlier. We loved having her support throughout our shopping experience!

Justin was very helpful, extremely knowledgeable and was able to save us some money. He is professional and not pushy. I will always ask for Justin and recommend him for everyone.

Had an amazing experience with this Ashley location. Specifically Alex who went above and beyond to ensure we received everything we needed. Highly recommend him, thank you Alex!

This was an amazing visit. Between El and Bre, I was so pleased with the entire experience. Then, the manager, Jordan came to assist all of us and we walked away with each desired item. I will definitely be back to shop.

Went to Ashley’s Furniture in Fairfield and worked with Alex! It was an amazing experience and he was so helpful! We left with a sectional and bed set! I will totally recommend this location - they have so many beautiful items to style your home!

Alex and TK were amazing at Ashley! Best experience I have ever had buying furniture. They were extremely patient and Understanding of our needs. They went above and beyond to make sure we walked out happy!

Shawn assisted in finding the right furniture for our home. He was very knowledgeable and patient, as we decided what would work best for us. The whole process was super seamless and service was exceptional.

Very professional, gave us our space to make our decisions. Knowledgeable of inventory and styles.

Alex and Sean was great team and helped us with the difficult decision of picking new furniture for our living room.

(Translated by Google) A week ago I bought this dining room and 8 chairs a dirty napkin only beetroot not even the beetroot was there I stained my dining room call costumer care and they told me that they can't do anything since it was my fault it's not bad billing I explained to the girl that He told me that I was supposed to have some kind of company guarantee and he told me that yes, but until after a year, that is, if you have an incident before a year, they can't do anything, he told me that the care of the table was just a rag I am dry, really disappointed and he told me that the call was being recorded that they were not going to do anything. I also explained that my table had some escraches and he told me that his supervisors told him that they could not do anything since I called them to ask if there was any guarantee of my table for stains and he told me that if I wanted he would send me the number of a technician so that I could call him and I would pay him wow that is incredible if this happened to me just a week after my purchase I do not want to imagine with El Paso del time …. When the dining room is supposed to be for eating and sharing since I have children... my dining room is made of wood, it really bothers me when we really made a purchase of various products... (Original) Hace una semana compre este comedor sala y 8 sillas una servilleta sucia solo de remolacha nisiquiera la remolacha estaba ahí mancho mi comedor llame a costumer care y me dijeron que no pueden hacer nada ya que fue mi culpa no es mala facturación le expliqué ala chica que me atendió que se supone que tenía algún tipo de garantía de compañía y me dijo que si pero hasta después de un año ósea que si antes de un año tienes algún incidente no pueden hacer nada me dijo que el cuidado de la mesa era solo un trapo seco estoy ,decepcionada realmente y me dijo que la llamada estaba siendo grabada que no iban hacer nada le explicaba también que mi mesa tenía unos escraches y me dijo que sus supervisores le dijeron que no podían hacer nada ya que les llame para preguntar si había alguna garantía de mi mesa por manchas y me dijo que si quería me mandaba el número de un técnico para que yo le llamara y YO le pagara wow eso es increíble si esto me paso a solo una semana de mi compra no quiero imaginar con El Paso del tiempo …. Cuando se supone que el comedor es para comer y compartir ya que yo tengo niños … mi comedor es de madera realmente molesta cuando hicimos una compra realmente de varios productos..

We had a great experience with Ryan & Justin. They both took their time helping us find the right set for our living room. We have a small space - they gave suggestions and let us take much time to decide what was right for us. We really appreciated their time and assistance. Very nice and knowledgeable.

I wanted to thank Lina and Justin for helping us find a couch that fit perfectly with our space.

Matt was friendly and patient

Steven & Rafael are the best! I couldn’t say enough great things about these 2 gentlemen. My experience with them was beyond smooth. These gentlemen went above & beyond for me & my wife, Immediately after stepping into this location we were greeted respectfully and treated beyond great. I left Ashley’s furniture with the biggest smile on my face! 1,000% recommend!! THANK YOU AGAIN

I got a beautiful bedroom set! Kim was great, very helpful and attentive. great deals, definitely got my money’s worth! wonderful quality and design!

Awesome Service ! El at the Fairfield Location was great ! Easy shopping ! Very professional !

Great selection, store and friendly sales associates.

My experience walking through the door was greeted by Rafael was very pleasant he made my purchases easy, fun he was professional and a honest young man. Jordan came in the middle of my purchases and sealed the deal. They were both great and for that I recommend and rate Ashley Furniture store top tier. Thank you again Rafael and Jordan truly appreciated.

We had a really great experience at Ashley’s today. We were looking for a sectional couch (both of us really picky) so we thought this would be stressful. However, Matthew was so great and helped us tremendously. He was so helpful and personable and really helped make this experience here easy. Thanks for all your help Matthew, we can’t wait until our couch arrives!

Very friendly staff, Trevor was super helpful while picking out pieces that fit my style and budget!

Kim was awesome! Got a double chaise sectional that satisfies my comfort and the size of my living room!! Great Customer Service!

Ryan was most helpful, friendly, and professional. Highly recommend that all go through him.

Alex was the best. 100/100 review

Alex, was a great advisor. First time moving into an apartment and needed lots of help picking out what matches and what doesn’t. It all came together great in the end. Will come back to work with him in the future

I walked into Ashley Home Store expecting the usual ho-hum shopping experience. But then we met Lina, who turned the art of selling furniture into a performance of wit and charm. Her knowledge of the inventory was encyclopedic. In fact, I suspect she might have been downloading updates directly from the Furniture Matrix. She guided us through the labyrinth of home furnishings with a dry humor that would put most stand-up comedians to shame. Every piece she showed us came with an anecdote or amusing quip that added color to the shopping experience. Her knack for matching our taste was uncanny. She'd squint at a table, scrunch her nose, and declare, "That's not you," before leading us to the perfect piece. We left with a dining table so beautiful, even our picky friend (the one who thinks they're the high bar of taste) was impressed. Overall, shopping with Lina was a delightful surprise - a bit like finding a witty comedy hidden in the depths of your Netflix queue. Ashley Home Store, treasure her. We'll be back, but only if Lina's on shift. P.S. Future shoppers, if you appreciate humor and impeccable taste, ask for Lina

Amazing and quick service!

Everyone was extremely helpful. Justin, Jordan and Jennifer made my shopping experience pleasant and I highly recommend them for their product knowledge and ability to provide complete customer satisfaction.

I couldn’t have asked for better reps upon entering the store and helping me choosing my dream bedroom set. Rafael and Lily were amazing from start to finish. Truly went above and beyond, made me feel safe with my Investment regardless of the outcome.

Lina and Ryan were very knowledgeable and helpful finding the right sofa at a good price! They made our couch shopping experience enjoyable and smooth :)

Ryan and Alex were very helpful in deciding which mattress to go with. Thank you!

Went into Ashley furniture today looking for a table and was helped by Lina. After all the possible options we found one that met all our needs. Turns out that she has the same table herself and even offered to make us pernil if we bought it :).

Jennifer was great. The process was very easy and fast

I have purchased 2 complete bedroom sets, desk, lamps, 2 living room sets, chairs, and etc. from Ashley. However, this time was horrible. I went into the showroom with a picture of what I wanted and the salesman saw the picture and looked up the item number. I thought that is what he ordered. I thought so!!!! When it was delivered in a rushed manner, I was advised that I needed to check for damages as that was the only time I could have it sent back. There was no damage! Afterwards , I realized that this is the initial vanity that I did not want because it looked cheap to me. The other matched my coffee and end tables which is what caught my attention. Well I spoke with customer service who stated that they needed to contact the store. A few days later I received a call from the store stating that I accepted delivery so I am basically stuck with the item. I have spent well over $20,000 in this store usually cash on the spot and even purchased furniture for my mother. To be treated like this is deplorable! Is Ashley furniture so desperate for a sale of around $600 that they would alienate a regular customer who has spent a significant amount of money there. A loyal customer!!! I have already put in a dispute with the credit card company and thank God I did not pay for this in cash as I have in the past. In addition, Ashley has lost a customer and I will make sure that no one that I know will ever shop there. These reviews will never stop….and the BBB will be contacted as well…. It appears that Ashley believes in different colors of green as do some of these other companies.

I was very happy with the experience I had walking into the Fairfield n.j. store . Justin and Trevor were very helpful with listening to what I wanted and showing me the furniture that I chose. They both went above and beyond helping me choose the right table and chairs and couches that would fit my needs. They were on top of everything, and made it very quick, and easy through the whole process. I will definitely recommend this store and definitely go back when I’m ready to purchase more furniture. Thank you so much for all your help Justin and Trevor. Thank you, Jane M.

Had a great experience working with Justin. He was very helpful and very patient. I definitely recommend getting furniture from this store... Good selection and the prices were better for some items than what we saw online. Unrelated to our purchase, Metacritic has Zelda BotW and TotK both at 97 and 96 respectively while Dark Souls aggregated 89.

Lina was an exceptional associate. She was super helpful and patient with my mother. We felt no pressure and comfortable during our shopping experience. Would definitely recommend.

Lina our sales associate was wonderful! I told her I will buy the sectional if she did a cartwheel in the store. Guess what she did!

Love the customer service. They are very nice and have the time to help you find all that you need. Thank you so much EL for helping me!

I’ll never go back. Fred was so rude and offensive towards myself and the people I was with. We were rushing through the store because we had already been to 4 other stores and had VERY limited time left to look. After furniture shopping for the last couple hours, we knew what style, size, and color to look for. Most couches were either an outdated style, had awful fabric, distasteful metal embellishments, and/or cup holders. Fred said very rudely that we were going too fast and didn’t even sit on anything. Tone is everything, and this man was condescending. If he had been making a joke, poking fun, it would have felt less like harassment. We had to explain that I needed to get to school by a certain time (to pick up my child) and that we decided to squeeze in one more place. I wish I had said that if I saw something worth sitting on, I would have given it a try. That’s not how to make sales, Fred!

They treated me with respect and explained everything smoothly and nicely. I will recommend Ashley furniture to my friends and family. Thank you

I recently had the pleasure of purchasing a sofa from Alex, and I must say that it was the best buying experience I've ever had. Alex was extremely welcoming and courteous, and quickly understood my needs and budget. One thing that stood out was how honest he was - he didn't try to upsell me or push me towards anything outside of my requirements. TK did an excellent job handling my financials. He was collaborative and straightforward in a positive way. Additionally, he provided great clarity and efficiency during my purchase. I felt confident I walked away with a great deal. Alex and TK made the whole process incredibly smooth and effortless. Both were efficient, genuinely nice, and provided me with all the necessary information to make an informed decision. Overall, I can't recommend Alex and TK enough - their exceptional customer service skills and keen understanding of my needs made the buying experience pleasant. If you're in the market for furniture, I highly recommend you seek them out at Ashley’s Fairfield. They are the best!

Wonderful experience! My sales rep at Ashley’s made my purchase easy and she really knows how to make her customers feel welcomed. Many thanks 🙏

Justin was the quickest, most efficient, and kind salesperson I’ve ever dealt with! Oh and we got the couch of our dreams!

Great patio set...unfortunately, it took 8 months to finally get the matching tables delivered but that's not uncommon in these days!

Lou was very helpful

I love all my furniture so much, I will be back!! Bri was my advisor and she was great. I loved her energy. I'm very sensitive and once I sense negativity I just walk out the door but not in this case!! My significant other and my dog was treated with the upmost respect by all the employees. I will be looking for Bri when I return to this location.

My husband and I really loved the furniture selection at Ashley furniture, and after looking at multiple stores, we found ourselves buying all the needed furniture for our new home there. Justin, especially, was a pleasure to work with, and helped us with any questions we had. He was honest, knowledgeable, clear and personable. He was also patient and gave us time when he saw my husband and I needed to discuss and think about our decisions together. Justin went above and beyond with the time he spent helping us find the perfect mattress and furniture for our needs and home. Not only did he stay significantly after his working hours to accommodate us when we weren’t able to get to the store until after work, but was also incredibly patient as I kept thinking things over and asking questions. We are very appreciative of our overall experience at Ashley and the professionalism and genuine guidance and help we received from Justin. We wouldn’t hesitate to come back for any future furniture needs.

I bought a new bed & sectional couches from this location recently. Alex; was very patient and understanding & was willing to go above and beyond to help us out. Would definitely recommend this store for your furniture needs. Especially don’t forget to ask for Alex, he was amazing; made the whole shopping experience awesome!

Another disappointment customer because yall are too pushy. Even when said leave me alone.

Both Lina and Justin were very helpful! We are very happy with our purchase!

Ashley furniture is fantastic. Lina is even better!! Very helpful. Extremely knowledgeable !! Absolutely wonderful. I furnished a whole house with her- I highly recommend working with her

Alex is a professional and very helpful salesman who helped me tremendously in finalizing a purchase of a bed frame. I highly recommend this Ashley Store

Hello, I am extremely disappointed with Ashley Furniture. We ordered an outdoor set and when the piece arrived, there was a huge rip in the couch. We paid for a complete set - not a damaged one. We were told we’d have to return the entire set or accept as is. We took a day off from work in order to be home and available for delivery. This is unacceptable.

I am moving to my first apartment on my own and Justin was extremely helpful in finding the perfect furniture for me. I didn’t feel any pressure and he has a lot of great insights. TK was awesome as well!

Shopping at Ashley’s tonight was a pleasure and it was all because of Justin. He was friendly, personal, and definitely not pushy. He didn’t stalk you or hound you and made you feel at ease. He even helped my daughter and I apply for a card, which was done with ease, and for that we are grateful. He deserves salesman of the month. I will by far only deal with Justin in the future. Down to earth and pleasurable. Thank you for making our experience stressless and seamless. Thanks again! Celebrate Justin 😊

The staff at Ashley Furniture in Fairfield are attentive, courteous and super helpful! I got many core pieces from my living room and dining room from there and Alex helped me pick out some great options. Definitely a go-to place for your funiture.

Great experience! Excellent showroom with professional staff that is ready to help you as soon as you arrive. I needed to furnish a house and although fun it can be overwhelming when there is so much to pick from. Justin, the trusted advisor, that helped me was beyond amazing. His outstanding customer service and perseverance to help me get the best price exceeded my expectations. I also had a complicated delivery request where Stephanie made all the efforts to help me. Thank you both!!

I found the perfect sofa and love seat for me and my family! The Sales Representatives were very friendly and helpful in showing me and my husband a variety of furniture items to choose from at the store!! They were very professional and efficient in providing us with good pricing and customer service!! Thanks !!

Justin was fabulous! Very helpful and attentive! :)

Very satisfied with the experience

I was greeted by Justin Hamacher at the door as soon as I walked in with a pleasant smile and beautiful beard. It was a great first impression. He was so helpful with finding my pieces and dealing with my indecisiveness. He was efficient and friendly, couldn’t have had a better experience.

worked with a great team at Ashley’s, Fred and Miriam, friendly detailed, and a pleasure to work with

Justin was amazing! Super professional and truly helped us visualize how we would use the space. Will definitely be back!

I came into Ashley just to view some items I was interested in and I’m so grateful I met and was assisted by Alex. He was incredibly thorough, patient and because of him I bought more items than I had planned. He is an excellent Ambassador for Ashley and I plan on purchasing more furniture from him. Ashley is very fortunate to have him on their team!

Lina was awesome! Very helpful

Recently brought the Sophie sectional couch working with Kim. It was a great experience and Kim answered all questions with great detail. Definitely will refer people based on our experience

See Trevor. He is extremely helpful and patient. He mapped out the room for us with the furniture, so happy with how everything turned out. Shipping was quick!

Worst website I’ve ever seen. Looking for a bedroom set. Go to the site. Put in zip code for Wayne NJ. Store comes up. Then that’s it

The best furniture buying experience I ever had. I was greeted by Justin as soon as I walked in and immediately loved his vibe. He was helpful without being overbearing or annoying. What a cool cat!! I’m getting my sofa chaise delivered next week and can’t wait. I highly recommend this store and Justin! The finance manager (I apologize as his name is escaping me) was fabulous as well! Thank you both for a great experience!

We purchased a dining room set from Ashley in Fairfield. The salespeople (especially Trevor) were extremely helpful and courteous. They made every effort to answer all our questions and worked with us on the transaction. Would definitely recommend!

We visited the Fairfield store and worked with Kim Mink. She was a pleasure to work with. She showed us around the store and helped us find exactly what we were looking for for our living room and outdoor space. I would absolutely recommend anyone who visits the store to work with her! We will definitely be back.

We loved going to Ashley furniture! Everything was very professional and very efficient. Ryan our sales professional was extremely knowledgeable and took the proper time to get us everything we wanted and even somehow show us things we didn’t know we didn’t. Great experience will absolutely be back!

We had an amazing experience at this location! Angel and TK handled everything for us and we are very happy about our new furniture. Great customer service and excellent communication between the staff and clients. Thank you!

Justin was very helpful and professional. I was very happy with his natural charisma, outgoing personality. He knew all about accent chairs, coffee machines, and really expensive carpets. I was most impressed with his beard, and how he lost his accent from Minnesota. Number 1 employee in my book.. will be doing buisness with him again.

I want to thank Ryan and Justin for been so friendly honest and making my shopping experience with Ashley’s furniture a pleasant time , Ryan’s open and honest demeanor really made my decision easy , thank you for all your good work

Over price!!

I lost almost all my furniture when a pipe bursted in my house. This crew went above customer service. Stéphanie at the front desk was very compassionate. You made me feel more than just a customer. Miriam on the sales floor was attentive, super nice and very knowledgeable. Thank you both for being such great human beings…semper Fi !!!

Very easy and pleasant experience! Speedy delivery options too! Very happy!!

Amazing experience working with Kim and TK. They were so helpful and a pleasure to work with. Highly recommend!

Sales rep was very professional, yet very personable and was a pleasure to deal with.

I have purchased two living room sets and bedroom furniture at Ashley Furniture in Fairfield, NJ. I found the staff to be helpful and friendly but Miriam Monegro was my personal shopping assistant all three times. She is professional, personable, reliable and her integrity is top notch! Miriam spent so much time helping me find exactly what I was looking for and went out of her way to be sure I was happy and satisfied. She absolutely goes above and beyond for her clients and followed through with delivery and satisfaction as well. I would highly recommend Ashley Furniture as the furniture quality is outstanding and the service and delivery are impeccable. I would highly recommend the store and I will definitely return! Thank you Miriam, you are the BEST!

Lina , was very knowledgeable and helpful. Enjoyed the experience of buying my living room set . Thank you .

I bought a mattress. It was what I wanted when I tried it in the store. When it was delivered it was completely different from what I ordered. It was a very hard one. Went to the store and they told me the one on their floor was there for over 3 years. They didn't tell me that and now I am stocked with a mattress I hate.

No pressure or sales hustle, just courteous service.

Alex was amazing, super friendly and knowledgeable about what we asked for. Great customer service. Would recommend he be the ‘go to’ salesperson at Ashley

Kim & Trevor were very helpful and knowledgeable Made my purchase quick & easy