Ashley Store Freehold, NJ

Great service with Jeff

Thanks Jeff G and Holly. Seamless experience.

I had an exceptional experience thanks to Jeff G. His level of service and kindness exceeded all expectations. Jeff was incredibly efficient, handling all the paperwork with impressive speed while maintaining a high level of professionalism. He answered every question I had promptly and thoroughly, leaving no room for doubt. His dedication to ensuring a smooth and pleasant process truly stood out. I highly recommend Jeff G. and the entire team for their outstanding service and attention to detail.

Jeff G was so helpful and knowledgeable. We highly recommend!

Best customer service ever!

Excellent service will definitely recommend to anyone who’s looking for a good deal

Elisa was very helpful

I’ve bought two couches now from Pinky, and she’s been great to work with! She’s very patient and extremely helpful. She makes the furniture buying process a lot easier!

Excellent service by sales rep Pinky

Pinkey helped me with my couch purchase- she was very kind & knowledgeable! We definitely recommend Pinkey!!!

Pinkey was very helpful and knowledgeable throughout the whole process. Very friendly!

Andrew was helpful

Pinkey was very helpful!

Pinky was very helpful and informative… great experience!!

Jeff G really helped us out with our furniture purchase! Much appreciated for the hard work!

Jeff G helped me build and design my new couch, he was professional and moved expeditiously to get my couch delivered

I have had nothing but pleasant experiences at this Ashley location. Today, Elisa helped us find our new bedroom set and was patient and kind with us throughout the entire process. She was very knowledgeable on their entire inventory. We have also had the pleasure of meeting and working with Stephanie and Holly at the checkout desk. Again, 2 of the sweetest people!! Cannot thank these ladies enough for all of their help.

Jeff G was wonderful to work with. We told home what we were looking for and the style and he knew exactly what to suggest. He was the perfect salesman, gave us space to look and find things but pointed us to the right places.

Received incredible service from Pinky. She listened to what I was looking for and showed me multiple options. Was concise and pleasant to deal with throughout the whole process. A+

Reggie was awesome to work with! Super helpful and didn’t push or pressure us to buy anything!

Pinky was very helpful with a mattress purchase

Ask for Reggie he's the best!!!!!!

Our experience was great. My wife and I bought a mattress and a bedroom set. Pinkey was really helpful and knowledgeable. I would recommend Pinkey and Ashley s to anyone in need of furniture or a mattress.

Elisa was so helpful and patient with my couch shopping! She made my experience pleasant and helped me make my decision on a beautiful couch.

Elisa P. did a a great job helping us find the sofa we’re looking for. Definitely will go back again!

Jeff G. Was a great help!

Pinky from the Freehold, NJ office was absolutely incredible. I would give her 10 stars if I could. She was very friendly, patient and very knowledgeable. Defiantly will go back to her for any future purchases!

Pinkey was very friendly and helpful with my purchase. She gave us great recommendations and various options to choose from. I highly recommend Ashley's furniture and highly recommend reaching out to Pinkey for all of your questions and concerns

Ask for Juan if you’re looking for someone who actually cares to help you with your furniture needs. He is a rockstar of a manager! He was able to help us navigate decisions for our living room furnishings. We will be back to see him for any of our future furniture needs.

Great prices. Picked up a bedroom set and mattress. Elisa was great as well. She was very patient and Knowledgable

Wonderful service from Jeff g. Guided us through the whole process and was overall amazing.

Pinkey was soooo helpful! The store was super busy but she always made sure to check on us whenever she was able too! We bought a chaise and she answered all of our questions and was super friendly

Had a great experience here with Jeff G! Highly recommend.

I recently purchased a mattress from Ashley Furniture, and I am extremely dissatisfied with both the product and their customer service. After only a short time of use, the mattress started leaning to one side, which clearly indicates poor quality. When I contacted Ashley Furniture to resolve the issue, they completely failed to honor their warranty. Despite multiple attempts to get assistance, I was met with long delays and unhelpful responses. When I finally spoke to a representative, they told me that my warranty claim wouldn’t be honored, even though the mattress was defective. I was promised follow-up calls and updates, but they never came. Every time I tried to escalate the situation, I was either put on hold for long periods or given vague, dismissive answers. It’s been weeks now, and my issue remains unresolved. Ashley Furniture's lack of support and their failure to stand behind their warranty has completely destroyed my trust in their company. I would strongly advise anyone considering purchasing from them to look elsewhere if you expect reliable customer service and products that are actually covered by a warranty..

Elisa P is absolutely a wonderful sales person. She took the time to understand the importance of having my furniture match. She showed me different pieces. She wanted to make sure I was happy and went above and beyond. Love working with her and will come back for future furniture.

Pinky made this experince so pleasent!

Pinky was my sales person very friendly and not pushy to make a sale.

What a nice easy experience dealing with PINKEY! She made it so easy and made such great recommendations. She is also very sweet and patient and knowledgeable. Thanks so much pinkey fir all your help

Jeff G was great. NOT A STALKER LOL. let's you do you thing and is helpful

Just had a great experience at the Freehold location. Eliza and Stephanie work together as a team and were so helpful in our making the right decision for our room. We are so pleased. The delivery went smoothly and the quality of the sofa is even better than expected. Thank you ladies. You are great. We will be back. Don't forget to ask for Eliza.

Jeff G is amazing so helpful. I couldn’t be more grateful for the help. He was amazing you need help go to them. Holly is so friendly and helpful she away so friendly

At first, we had a great experience with Pinkey picking out our couch. She was very helpful in that process, but it is what happened afterwards that makes me write this review. We bought our couch in september. We were told delivery in mid october which was fine because we were moving in in the first week of october. Mid october came and we were told another two weeks. Then from there another two weeks. And now another two weeks. This is a six week delay without a couch with no good explanation. Reaching out to our sales person, she said she originally told us the couch was sold out, which she did not! We made it clear that we did not want to buy a sold out couch because we didnt want delays like this. She informed us this couch was not sold out, but is now going back saying she did inform us. This is beyond frustating and managment has been no help. This is beyond ridiculous, and I do not reccomend buying a couch from here unless you want to wait 3 months for it to come.

Reggie was great! Helped us get so many items for a great price!

Elisa was great she helped us pick out a great mattress and spent more than enough time going through everything. Very friendly staff. Would definitely come here again

Pinkey is very detail oriented, kind and patient. She also has design experience and suggested in our furniture design choices

Great customer service from Jeff G.- we were in and out! Friendly, fast and super helpful!

Pinky has expertise in design and provides excellent customer service!

JEFF G. at the Freehold location in NJ was very good to work with. Gave ideas and explained everything well and was not pushy at all!!! Great customer service.

Pinky was great. She is the reason we bought at Ashley after leaving Raymour and Flanagan. She knows her stuff

Awesome service. Andrew was a fabulous sales person and Juan helped price match to meet our budget. Holly was a pleasure to work with and answered all questions about delivery timeline.

Elisa was extremely knowledgeable, personable, and made it a no pressure experience. Elisa was able to guide me through the store with ease to help me find what I was looking for. 10/10

Elisa was amazing! I’m sure she’s a valuable asset to the store! We will be definitely coming back to her!

Bought a power recliner, for a family member who just had major surgery. Chair arrives damaged, cannot reach anyone reliable to get someone out to repair chair, that cost a small fortune. When he reclined chair back it would not come all the way forward, he was stuck. Unacceptable. Thank God a friend had just walked in and was able to help him. If I can't reach anyone of help today, my attorney and the better business will be called. We bought this chair so he would be able to be comfortable and sleep in it. Very disappointed with the whole Ashley staff and business. I will be contacting the BBB. ALSO STOPPING CC PAYMENT, TILL THIS IS RESOLVED PROPERLY. IF ANYONE HAS YHE REPAIR DEPARTMENTS PHONE # here in NJ I WOULD APPRECIATE IT.

Pinkey was awesome. Updating - Juan was the complete opposite. Will be removing a star.

Excellent sales service from Jeff. Will shop here again

Walked in to the store and was about to walk out when Pinky caught me and made sure I knew about the crazy sale they were having. She was so pleasant and knowledgeable that I decided to listen. She was able to put together a deal that I could not refuse, getting me exactly what I needed. She works fast, got me approved within seconds and took off a little extra to make it worth my time. I went into 4 stores today and not one sales person was able to get my attention. This girl knows her products and how to make it a win-win for her customer. My son will be so excited with his new furniture and mom and dad are thrilled with the quality and price.

Reggie was a great hep getting my house furnished today. Super nice guy and great with the deals

The service from our sales person Pinkey she was amazing. She was very knowledged on the products and helped us make a fast decision.

Pinkey was great! Very informative and helpful for the process!

Thanks to @Pinkey, I am absolutely thrilled with my experience at Ashley's Furniture! From the moment I met her over the summer, she took the time to understand my vision for my urban loft condo. She helped me choose everything from the mattress to nightstands and my dream cloud sofa, making the entire process seamless and enjoyable. Pinkey’s support didn’t stop there; she kept in touch via text while I got my finances in order and even invited me to a VIP discounts event. The deals—zero percent interest financing, free delivery, and no sales tax—were incredible! I truly appreciated her approach; unlike typical sales reps who hover and push for a sale, Pinkey was professional and respectful, allowing me to browse at my own pace. If I ever need furniture again, she will be the first person I reach out to. Highly recommend her to anyone looking for a stress-free shopping experience!

Pinky was so helpful during my shopping experience buying my first couch!

Jeff G. was extremely helpful with finding the sectional that I wanted for my home. I even found outdoor furniture that I wanted while I was there too! Highly recommend this location and the staff if you’re looking for furniture!!

Reggie was super helpful

Pinky was very professional, patient and knowledgeable and made our whole buying experience enjoyable.

Pinky was the best to work with! She made the couch buying process so easy, she talked everything out with us, showed us multiple couches, and answered every question we had! Highly recommend Ashley store and pinky !!

Elisa was the best. We got a mattress and she was very helpful and knowledgeable on the topic.

Reggie was such a great help. He did not hound us like most furniture salesman. He allowed us to think and took the time to understand exactly what we were looking for. They didn’t have exactly what we were looking for in the store so he found it for us and configured it to exactly what our family needed. Great experience

Went to Ashley looking for a dinning set Andrew was extremely pleasant and helpful. He took his time and showed us everything in store and was so helpful!!!! He help us find the dinning room set that was just perfect!!! Ask for Andrew! He is the best!!!

Andy was very helpful in assisting us find the furniture we were looking for and getting us the best deal

Pinky was great! Very knowledgeable and helpful. Highly recommend!!

Second visit found something that I loved. Jeff G helped with measurements and style. Go to Freehold Ashley. Ask for Jeff. And thank Mike as well.

Great experience at Ashley Furniture, Freehold, NJ today. Thank you Andrew for a great, relaxed shopping experience. We will be back and will ask for you !

Pinkey was an absolute pleasure to work with. She was very professional and went above and beyond to help us design our dream space. Thank you, Pinkey!

Very easy and smooth shopping and knowledgeable staff

Highly recommend Pinky!!! She was so helpful and patient. I showed her pictures of my space and she knew exactly what would work. Exceptional service!

Jeff G was phenomenal. I was in and out of the store. Got me exactly what i needed and solved a major problem for me.

Pinkey is the best sales person you will ever come across! She has helped us furnish multiple rooms in our house now over the last few years! She’s very knowledgeable with what she is selling and help us made very important decisions!

Jeff G is the man to see. The most comfortable couch, love seat, and oversized chair, done and done. Then helped us complete our living room with a gorgeous tv stand with an inset fireplace. And in the end we walked out with our shirts on our back, arms and legs attached. He got us the deal of a lifetime. Get over to Ashley when you need anything for your home, and make sure you ask for Jeff G.

Andrew M. was very helpful and patient. Can’t wait to see our new couches!! Thanks for all of the help!

Jeff G was extremely helpful and knowledgeable about the stock

Pinkey has been really helpful and had wonderful experience with Ashley !! She worked out of the way in getting our living room and dinning room filled in. Thank you so much and wish you all the very best to you in everything you do !!❤️

Reggie provided great, no pressure service. We can’t wait for delivery of our new furniture. Thanks!

Never Ever buy anything from here . They convince us to buy anything will fill return guaranty . When we actual want to return or exchange they ask us for fee which they never told when buying . I had very worst experience wasted my money on the items which I don’t like and which I can’t return or exchange . We aware that they speak sweetly when you are buying a product . Afterwards they don’t care . We had very worst experience with pinkey . Also our delivery dates are not confirm of the others products . It’s really disappointing.

Pinky, was so great! She helped us pick the perfect mattress and made everything seamless. Had a million and one questions that she answered thoroughly!

Elisa was fantastic and very helpful with our purchase.

Elisa was very nice and helpful. We are super excited to have our new stools for out island in our new home!

Elisa was great!

Very positive experience. We worked with Reggie, who was friendly, knowledgeable and not overly aggressive and brought a very positive attitude.

Pinkey is amazing! This is our second time working with her. I highly recommend Ashley furniture for your next purchase. Their products are good quality! Not expensive at all!

Just bought a dining set at the freehold location. Im looking forward to having my brand new dining table. Andy, my sales person was very patient and attentive. I had him moving pieces so i can compare colors and stlyes. He did everything I asked with a smile. Very happy with the service. The finance plan he offered me also worked with my budget. It was a win win. I’d recommend purchasing at this location.

Pinkey was very helpful and friendly and helped me and my friend find great furniture

Pinkey was great. She gave me a lot of space to look at the couches and was very knowledgeable on each I asked about. The checkout process was very quick.

I liked that the salesperson didn’t follow us through the store and was waiting until we needed his assistance. Our furniture isn’t in yet, so i can’t add photos yet

We love pinky!! Helped us find our dream couch!!

Salesperson was kind and knowlegable.

Pinky Very nice woman. Very knowledgeable too. Great experience. I love the people here.

My rep Elise was amazing, she showed me only what i wanted and needed didnt try to upsel or mislead me, warm and very welcoming she is the sole reason why i would return

Elisa is spectacular and very helpful. Helped me find a beautiful couch for my apartment!

My husband and I went to Ashley furniture to purtchase a living room set . We did not wait more than 5 minutes for Pinky to assist us on finding our perfect match! She went over every detail and made sure we will be happy with the purchase we made. We will be back to see pinky with our next purchase

Pinkey was fantastic! She led us to find the best couch for our space and was extremely helpful during the entire process!

Elisa helped us we had a great experience

Elisa is the best. Go visit her for your need.

Had a great experience at this location, was looking for a couch and ended up falling in love with one! Elisa was extremely helpful and friendly, thanks again!

Super helpful with a friendly sales associate. Pinky was very knowledgeable and attentive.

We had a really great experience with Pinkey. She was very helpful, without being overbearing, and was able to guide my picky 13 year old choose her mattress.

Pinkey was fantastic

Elisa was a great help decorating my new home!

Pinky was knowledgeable and a pleasure to work with.

Reggie was very knowledgeable and helpful. He was also very patient as we traveled around the store looking for the perfect items.

My family had a great experience and were greeted right away. We were able to walk around and all questions were answered. Pinky was wonderful and patience with our questions. Would highly recommend the Freehold, NJ location!

Lovely experience purchasing furniture! Pinkey did a phenomenal job explaining different options, amazing bed demo, and various sale options! Highly recommend this store. Amazing staff and high quality furniture.

Pinkie was great! I bought a couch that was too big and she helped me find the perfect one. Great experience

We bought the majority of our furniture here back in 2019 and we just bought a small bed set for our daughter. Elisa took time to show us around and help place our order online.

Pinkey is incredible - she spent many hours over several days helping us find two bedroom sets and two mattresses - despite much indecision. She offered many options with honest advice. We never felt rushed, or pressured. She is extremely accommodating.

Elisa is AMAZING !! she was so helpful and not pushy at all.

I just purchased Arlendyne9 dresser with mirror and Realyn coffee table. Pinkey helped me with my purchase . Everyone in this store was nice . Very pleasant experience. I’m happy I went there . Should’ve go to this location right away . Couldn’ve save a lot of money . Will be back for dining table . Thank you Pinkey!

Pinkey was very patient and helpful. She helped us find the best deal and gave us plenty of options

Found what I was looking for matched online pricing and explained everything in great detail. Very knowledgable thanks for your help!

Elisa was a very good sales associate. Highly Recommend her, she even bought pretzels for our child from the vending machine.

Elisa was our sales woman and she was absolutely amazing ! She was able to find us the best deals that were available for all the furniture we needed ! We couldn’t be happier with Elisa and the entire team at Ashley’s furniture store !

My second time shopping with Elisa she was attentive and excellent customer service

I normally don't leave reviews because my experience with furniture shopping always feels like I'm dealing with car salesmen but my sales representative Pinkey was absolutely AMAZING!! She listened to what I was looking for and showed me exactly the styles I asked for. She was so patient when I took forever to decide between two beautiful bedroom sets and also offered her advice. She wasn't pushy and was super sweet. I would definitely buy from Ashley again but only if it's with Pinkey ;)

Elisa was wonderful to work with! Very knowledgeable, helpful and patient.

Elisa was a great help to us, she helped find the exact thing we needed, and found the best deals!

Elisa assisted us and some friends with a new bedroom set today. She was friendly, kind and informative. We were extremely pleased with her service.

Elisa is the best of the best. We will keep on coming back.

Elisa Was wonderful when it came to helping us find the perfect home set. 5/5 Highly recommend coming here

Finally pulled the trigger on this Roanhowe dresser set! Fast delivery was a must for me since we just moved into our home and Pinkey was able to get my delivery scheduled for next week rather than in 3 weeks. Very happy

Prices are great and the staff are wonderful. So polite. My salesman was the best!!! Ask for Mohammed, he listened and sold us exactly what we wanted.

Elisa in the freehold NJ store was an awesome knowledgeable saleswoman would definitely refer her to others 😀

Elisa in the freehold NJ was one very amazing saleswoman from start to finish. I'd refer her to others hands down.

Elisa at Ashley is an excellent sales person. She is attentive, kind, and very helpful! She assisted us in purchasing a new bedroom set and a new kitchen table for our new house. Thank you and we highly recommend working with her!

Moe was very helpful and attentive.

Pinkey was great

Had an awesome experience with Michael! He was extremely helpful and got us a great couch with a quick delivery!

Michael & Pinkey made the sales process easy. Stephanie & Holly made the check out process a breeze. Lovely ladies!

We had a great experience at Ashley of Freehold! Michael and Pinky were great helping us on the floor and then Stephanie and Holly made the check out process a breeze! We will definitely be back in the future!

Pinkey the sales associate at Ashley was wonderful. She was very pleasant, patient and very knowledgeable. Answered all our questions and addressed all our concerns. Very pleased with the service .

I had a wonderful experience at Ashley’s in Freehold because of my salesperson , Pinkey. I walked in 30 minutes before closing time on Friday night, and she greeted me with a smile like she had all the time in the world to help me. I don’t like salesperson following me around, I like to ask for help when I need it , and I let her know that from the beginning and she was extremely respectful of that. I needed additional time to bring my son back for potential more purchases the next day, and she walked us around multiple options for bedroom sets and living room furniture for another two hours. I wanted to make one more stop to check something out for my son’s furniture, and she let me know that was no problem and continued to work in the background helping me while I figured out the rest of my decision. I finally went back Sunday ready to make purchase and Pinkey had everything prepared for me, keeping my choices in mind and not trying to upsell me on things I didn’t need or want. All in all, Pinkey showed me all the patience and flexibility in helping me buy exactly what I wanted. I don’t ever write a review, but felt the need to give her credit for her excellent customer service! Thanks Pinkey for the wonderful experience!!!

Pinky was outstanding very patient!!!

Muhammad and Stefanie at the Freehold location are the best! So helpful and informative. We found the perfect couch with their help :)

Great salesman Mo. kind and knowledgeable. Thanks bought a recliner loveseat

Very easy! Pinky was very helpful!

stefanie was so helpful and kind ... andy helped us find a couch... we drove him nuts .. he's very informative and patient ... reggie was great too... he entertained my kids ... great experience

Worked with Jaylen. He had a pleasant attitude from the moment I stepped into the store. He helped me work out a great deal.

Elisa was great !!!! A pleasure to work with and Stephanie was great checking us out

Pinkey did a wonderful job helping us find a sectional couch.

Initially walked in and was greeted by Elisa. Very helpful and informative. Her manager Juan was very professional and eager to help as well. Once we decided on what we wanted and got the numbers we got to speaking to Mike, Stephanie, and Holly and ended on a good note. Excited to get my bedroom set, as well as my couch. Delivery is said 3-6 weeks so not ideal since I have no furniture but overall great experience. Wound up getting three different deliveries for everything and we shall see when it comes.

I would like to recognize the following employees Elisa, Juan, holly, Stephanie, and Mike. They all were so helpful and very patient while I tried to make decisions on my furniture. I would like to thank them all for their help Michelle A

We had a wonderful experience with Pinky. She was very helpful and knowledgeable.

Elisa was so very wonderful, made furniture buying a pleasure! She was approachable, friendly and very helpful without being pushy. Thanks Elisa for a great experience!

Pinkey was extremely helpful and knowledgeable, especially regarding mattresses, Stephanie and Holly checked us out quickly and efficiently.

Pinkey was fantastic and a great help!

Elisa was so helpful and really took the time to get us a great deal/find the right furniture for our home. Elisa & Stephanie were truly a dream team!

Excellent experience purchasing furniture with the assistance of Pinkey in the Freehold store!

Jaylen was wonderful. Quickly directed us the the exact sofa we were looking for and got us the best price possible!

Stefany, Holly, and Elisa were a great help.

Jaylen Yeboah, was a great and friendly salesman!

Pinkie was amazing, super friendly was able to find us the best prices and financing.

Jaylen sold me a mattress and furniture make sure to ask for him. While I was being very picky with what I got and probably his most annoying customer, Jaylen dealt with me by being patient and very understanding.

Jaylen Yeboah

Pinkey is the best!

We always choose Ashley first for our furniture needs! We were really happy to work with Pinkey today, who helped us find a sleek, tan recliner for our nursery. She listened to all of our requests and helped us narrow down the many choices to the perfect one. She had lots of knowledge about floor models and catalog options, too! She was very patient with us and was nice enough to share her personal insight on why a recliner would be convenient for nursing an infant. Highly recommend Pinkey at the Freehold store!

Jaylen Yeboah was amazing and very helpful . He got me the best deal and was very patient . He needs 10 stars for his amazing service . I highly recommend him every time you go to Ashley in freehold

Jaylen Yeboah was a fantastic help. Very pleasant experience.

Good service, found what I needed, good store. Pinkey was great

Great experience with Jaylen!

Pinkey was very helpful finding what we were looking for and getting us a great deal!

Jaylen Yeboah

Jaylen was great, very helpful!

Jaylen Yeboah was amazing

Jayden Yeboah is a super friendly salesperson. Very helpful throughout the entire experience and will help you find the perfect furniture for your home.

Jaylen Yeboah. Everything was great , gave us the best deal and I would highly recommend him to anyone . Jaylen is the best

Elisa was an exceptional sales associate. Great service, fun experience.

Fantastic experience!! We dealt with Pinkey and she was phenomenal. Very knowledgeable and patient. She explained every type of bed to us along with honest feedback. She was not overbearing and gave us our space when needed. Also Michael and Juan were extremely helpful as well. Highly recommend. Thanks so much, Pinkey!!

Pinky was a wonderful sales representative! She was super helpful!!

Jaylen Yeboah is the best sales man in the whole world . I highly recommend him when you come to the store in Freehold .

Jaylen was great! Very knowledgeable and personable! Thank you!

Jaylen Yeboah was very helpful and knowledgeable. He showed us many different couches with different layouts, colors, and materials to assure we were happy with everything.

Shopping to furnish a studio apartment. Pinkey did a fantastic job helping with her knowledge furniture and options and has special expertise with mattresses. She was incredible.

Moh was extremely helpful and I didn’t feel pressured like a typical salesman would pressure me. I purchased a beautiful new bedroom set!

Jaylen Yeboah

Jaylen Yeboah was amazing highly recommend him every time you come to Ashley

Jaylen Yeboah was amazing highly recommend! The best!

Elisa and Juan provided excellent service.

Jaylen Yeboah helped us as soon as we walked on and I did not expect to buy a couch today but jaylen was amazing . No pressure highly recommend

Pinkey was a wonderful help as we navigated buying a couch for our living room!

Jaylen Yeboah

Pinkey was fantastic. Very patient and considerate. Highly recommend seeing her at the Freehold location.

Jaylen Yeboah

Do not buy furniture from here!! I purchased a 5 year protection plan, I've had my couch for 3 years. I filed a claim for normal wear and tear; stains, seams undone, etc. I was told the protection plan doesn't cover extensive damage. Again, I've had my couch for 3 years, there's nothing extensive about the damage, the issues I'm reporting are normal and should be covered. Corporate was absolutely no help and neither was this store. I'm so disappointed and will NEVER purchase furniture from Ashley again, the protection plan is a complete ripoff and a scheme to get more money out of people, steer clear of this company!!

Jalen Yeboah very pleasant to work with .

Seamless process and great customer service. Elisa went out of her way to help us to get us an amazing deal! Very happy with our experience at the Freehold Ashley.

Pinkey is very friendly and knowledgeable!

Jaylen Yeboah was very helpful and knowledgeable. Highly recommend him

We had a great experience with Pinkey! Even though we were so indecisive! Keep doing your great work and amazing patience!

Pinkie was the absolute best at Ashley Furniture in freehold. She was informative and super helpful. She provided us space to look around and allowed us to take our time, not rushed at all. Pinkie laid out all of our options and cost and helped us in picking what was best for us. I would go back to her a million times over! She was AMAZING!!

Pinky and the rest of the staff were a great help in finding my fiance and I a couch to fit our small space !!

Pinkey is a mattress expert and is a professional through and through! We bought here at Ashley because of her wonderful expertise and demeanor!

Pinkey was great

Jaylen Yeboah was amazing. He was super helpful and not pushy in the least. I feel blessed to have shopped with him today. Thank you Jaylen.

Elisa was incredible at the Ashley Furniture Store in Freehold! She introduced herself and gave us great ideas without pressure, ensuring we had an amazing experience. Elisa's manager, Juan, was very helpful as well, giving us a great deal!! My fiancé and I are very happy with our purchase of new living room furniture. Many thanks to Elisa and Juan!! Judy Gabriel

Pinkey was very helpful with her knowledge about beds and mattresses. Highly recommend

Jaylen was great from Ashleys in freehold! He took the time to work with me and my fiance with our budget.

Great service and staff. Pinkey was helpful

Jaylen Yeboah, customer service was great and super welcoming and responsive!

Jaylen Yeboah

Jaylen Yeboah

Avoid like the plague! Dispicable customer service and terrible communication. Working with them was a nightmare and I highly recommend you go elsewhere. I had an opposite (very positive) at Raymour and Flanagan next door. Save yourself the headache and go there instead!

Jaylen Yeboah

Pinky was a great help!

Jaylen Yeboah

Jaylen was very helpful and pointed me in the direction of exactly what I wanted.

Awesome experience w/ Amanda!

Pinkey was knowledgeable and helpful Update: I was promised to be contacted the next business day with an update on delivery, however, 2 weeks later still in the dark. Multiple attempts to call the store have been left unanswered Update: they picked up phone and confirmed delivery date. Spoke to my original salesperson directly

Jaylen Yeboah was amazing, super friendly as well as patient. He really helped my husband and I find the best deals for all our furniture purchases. The manager of the store was also very helpful and efficient in answering all our questions! Highly recommend this Ashley’s for great service! We will be back again for more purchases.

Amanda was great, friendly and helpful, definitely recommended!

Thanks Jaylen!

I came in looking for a couch and Elisa knew exactly what I wanted as soon as I spoke. She was so patient with me despite how many times I changed my mind. Would recommend Elisa a million times. She made shopping such a pleasure!

Jaylen Yeboah was excellent and a great help in finding our new couches.

Jaylen Yeboah and Stephanie was amazing .

Jaylen was amazing! Just after talking with him for a few minutes he directed us straight to the bed set that we ended up buying. Stephanie in the back office was so sweet and helpful as well! So happy that everyone at Ashley’s helped us to get the bedroom set that we’ll love!

Jaylen Yeboah was great to work with!

Popped in for the memorial day to look into bedroom furniture and got a great deal. Worked with Pinkey was AMAZING!! Polite attentive and knowledgeable. She was also super patient with us as we took our time looking around the showroom floor. Will be back thank you!

Amazing service from Ehab and Juan. Really worked with my budget to make sure I got the best prices for all my furniture needs. I never felt pressured and made sure that I was satisfied with everything I purchased. Best Ashley store I’ve dealt with!

Jaylen Yeboah , Holly , and Stephanie was amazing

Amanda, Stephanie and Holly were all great to work with!

Jaylwn Yeboah , was vwey excellent and gave ua great service

Save yourself the headache. Buy from someone else. Furniture salesmen at this store are incredibly pushy and annoying. Was lied to about when the couch will arrive. No one was able to give me an accurate date.

Jaylen Yeboah was EXTREMELY helpful. It took him 10 minutes to find exactly what I was looking for! Very knowledgeable. Highly recommend!

Jaylen Yeboah

Jaylen Yeboah

Jaylen Yeboah excellent customer service , high recommend coming to him every time

Great experience...our sales person ( Pinkey) was awesome! Thank you!

Moh was a great salesperson. Very helpful

Elisa was very helpful. She was very patient and we found what we were looking for.

Great, seamless experience!! Staff was friendly and so kind. We worked with Michael as our salesman and he was great!! Holly did our checkout process and she was just as awesome. We are so excited for our new floor mirror. Would definitely recommend coming here!!

Andy was amazing!! So helpful quick and got us a great price. In and out so easy! Love my new couch

Andy helped my husband and I pick out many pieces of furniture for our new place and he was amazing! So friendly, attentive, helpful, and did not make us feel forced to purchase anything, but did help us in many ways. Finding everything for our place in one location was so easy and they had great prices! I highly recommend Ashley’s and especially working with Andy!! Thank you for all your help!

Pinky was great and very happy to help.

Jaylen Yeboah was amazing!

Jaylen Yeboah , excellent customer service

Had an amazing experience with Elisa! Easy to work with would highly recommend

We had a great experience at Ashley’s in Freehold with Pinkey. She was incredibly knowledgeable and helpful in helping us find the right sectional. She helped us find the best deal and worked out a great financing option for us. Thank you so much, Pinkey!

My mom told me many goods things about this place, but i was skeptical; especially since i HATE buying furniture. BUT, we both had a lovely experience. The employee who helped us, Pinkey, was insanely helpful and kind, as well as being very knowledgeable on what she was saying about the beds we were interested in. She was very understanding and communicated about our concerns until we found the perfect bed for us! Overall amazing experience!

Elisa is an absolute treasure!! I’ll be back again just for her!!

Jaylen Yeboah was amazing highly recommended

Jaylen Yeboah was very helpful and patient as we made our couch selection!

Jaylen Yeboah was extremely knowledgeable and helpful. Highly recommend him!

Pinky was very helpful and patient!

Had a great experience, Pinkey was so helpfull and answered all our question!

Jaylen Yeboah

Jaylen Yeboah

Jaylen Yeboah stayed late to help us and waited for my wife to show up . And got us a good deal on our mattress and protection and mattress removal .

Jaylen Yeboah was very excellent. Amazing customer service. Highly recommended jaylen

Jaylen Yeboah was very helpful and insightful with helping us find our furniture set.

We went into Ashley’s looking for a specific chair and Elisa was very helpful and friendly, we found exactly what we wanted within minutes and she helped us throughout the whole purchase right through the delivery and we love the furniture, great experience, will definitely shop here again!

Jaylen Yeboah, was very helpful first person to greet me and made sure i understood evreything. Found exactly what i was looking for off a brief description i was in and out!

We had the pleasure of working with Amanda when choosing new furniture for our family livingroom, and I can’t recommend her highly enough! Amanda was not only incredibly knowledgeable about the different furniture options but also extremely patient as we navigated through our many questions. She had an excellent eye for color and design, helping us select pieces that complemented our existing setup beautifully. Her guidance made our furniture shopping experience enjoyable and stress-free. Thank you, Amanda, for your exceptional service!

Elisa was absolutely amazing, she made my furniture buying experience so great. She made everything super easy for me.

Pinkey was great! She helped us figure out our whole living room.

Pinkey was amazing!!! She was so helpful!!

Jaylen Yeboah was great to work with!! Highly recommend!! Thank you!

Jaylen Yeboah you made my search fun and you found the perfect fit for my room. THANKS.

Jaylen Yeboah was absolutely amazing ! Very helpful and answered all of our questions.

Jaylen Yeboah was very patient and kind. Took the time to move pieces around and help. Never missed a beat. Kudos thank you for being so caring..

Elisa was excellent, very friendly and looking to make sure we left satisfied and happy! Highly recommend!

We had a great experience at the Freehold store today. Our sales person Pinky was professional and knowledgeable. Would definitely recommend using her for your furniture needs.

Amanda was helpful but not pushy. And patient while i changed my mind multiple times.

Pinkey was incredibly helpful in our search for a couch. She helped guide us by asking what our needs were without pushing or overselling things we weren't interested in which made her lovely to work with. This is our 4th Ashley couch and we will continue to come back! Thanks Pinkey!

Amanda did a great job at assisting me with finding the right couch for my apartment. She showed me all different Types of sleeper, pull out couches and made sure to answer all of my questions. I would recommend going to Freehold Ashley to my friends.

Jaylen Yeboah . Very helpful snd i highly recommend him to anyone that comes to ashely in freehold

My wife was looking online for a new bedroom set. We saw a few we liked and we ended up choosing one from Ashley. We wanted to take advantage of their extended financing options, so I went into the Freehold store. I was referred to Pinkie, one of their sales people. She was referred to me by Michael, who explained my financing options very well. Pinkie was very pleasant and extremely knowledgeable when it came to choosing a mattress style. After taking her advice, and trying a few, we ended up with the right one. I learned so much about mattresses with Pinkie that I now feel like an expert myself! I was very happy with my experience there and the manager took care of the financing part. Overall great experience! I definitely recommend both Pinkie and Michael as they know their products and care about the needs of their customers! Thank you again!!

Jaylen Yeboah was so friendly & helpful. He assisted us and made the process so easy. Love my set that I purchased!

Jaylen Yeboah assisted us today and with just a brief description of what we were looking for, he quickly showed us several items which were ideal. Our experience was exceptional and simple. We purchased furniture on the spot based largely on his presentation. We will be back and will be asking for Jaylen.

We had such a wonderful experience at Ashley Furniture in Freehold. Our sales associate, Pinky, was so patient and helpful. We highly recommend her!! We will definitely be returning!!

We walked into Ashley Store In Freehold and we were greeted by this lovely lady Pinkey. She was knowledgeable, sweet, talented and very helpful. My husband has no imagination, so she took the time to draw out our backyard and placed the pieces in her drawing that we were interested in. She was totally fantastic and we cannot thank her enough for helping us finish our oasis of our backyard. We cannot wait to get all Our pieces so that we can start enjoying our brand new backyard. Thank you so very much Pinkey. You were a pleasure to meet and work with! We are overly satisfied!! :)

Pinky was wonderful and knew all products very well , extremely helpful.

Jaylen Yeboah is very helpful and he answered all of our questions. Amazing sales lead highly recommend him .

Went there to purchase a chair for a bedroom. Amanda was a great help in getting the right measurements and style

Pinky helped with the coach configuration for my available space at my home. Highly recommended

Jaylen yeboah was very helpful and knowledgeable. Would recommend him and Ashley highly.

Jaylen Yeboah and Juan

Amanda Petersen at the Freehold Ashely store was so kind, sweet, knowledgeable and fun to deal with!! She helped us with all we needed and then allowed us alone time to discuss things privately! Was a very considerate salesperson!

Jaylen Yeboah was very helpful helping us find furniture for our new home!

Ashley furniture is fantastic! Jaylen Yeboah assisted us in buying a couch and table and he was very personable and patient with us in discussing sizing and all. He even let us go home to measure our room to ensure that we will fit the furniture! Ashley’s customer service was great, too! Check them out, especially when they have store wide discounts!!! THANK YOU!!!

Amanda at the Freehold store was tremendously helpful and patient with our search for a new bedroom set. She explained all our options and got us exactly what we needed along with the random TV stand. Thanks to her and the Ashley furniture team!!!

Pinkey Was amazing !! She has so much patience she spent so much time with the the other day and today as well. She helped me find exactaly what I was looking for. She also has a excellent eye for design and really got to know my style and what I was looking for. She made some great suggestions for accent pieces. I highly recommend her ! Will def be back soon

Jaylen Yeboah was outstanding today. Made the process very easy and very well dressed. Recommended jaylen.

Jaylen Yeboah - classy dresser very smart very friendly - bent over backwards to help with options.

Jaylen Yeboah helped my husband and I pick out the perfect couch to fit our needs! Great customer service.

Pinkey was amazing. This was my first ever furniture purchase and she was very helpful and patient. I will definitely be coming back.

Jaylen Yeboah was very helpful, thorough, great service!

Jaylen Yeboab very good and made the process very easy .. Highly recommend you ask for jaylen when you go to Ashley in freehold

Jaylen Yeboah was very helpful and made the purchase easy for us. Great pieces.

I had a very pleasant experience. I was helped by Pinky and she was amazing.I bought all of my furniture and had it delivered when I needed it the most.

Pinky was very knowledgeable and helpful. I would refer her to everyone.

Jeff G was so nice helping us find a mattress, was so patient with us and listened to all of our questions and concerns! 100% recommend him for all of your furniture needs!

Amanda did a wonderful job helping us with our Ashley Furniture purchase! She was so patient and knowledgeable of all products and every option from financing to what pieces of furniture would be the best fit for our needs. She is an asset to to Ashley Furniture!

Pinker was lovely to work with!

Amanda was excellent and full of knowledge. Would recommend her to my family. Mike & Louann

Jaylen Yeboah

Purchased a side table at the Ashley furniture Freehold store. Salesman was very nice and helpful. I paid a private company $200 to have it assembled. After it was completed we noticed that the piece was damaged with cracks and paint coming off. Ashley furniture refused to send out a technician to replace or repair it without charging another $150. I will never go to Ashley furniture again and advise anyone not to use this company. They are only interested in money and not customer satisfaction.

Jaylen Yeboah and Pinkey was amazing and made the process very easy. I highly recommend them .

We got exactly what we were looking for, quality and style. Pinky and the supervisor at the freehold location were very helpful in helping us find what we needed.

Jaylen Yeboah was very helpful. He showed my mother exactly what she was looking for. Great experience!

Pinkey Babaria was wonderful to shop/work with. After a bad experience in a store just prior to my trip to Ashley, Pinkey was a breath of fresh air. She was not pushy, listened to what I had in mind, made specific suggestions instead of making me wander aimlessly, and helped secure the right price for my budget. Highly recommend paying her a visit if in the market for some new furniture!

Jaylen Yeboah great experience and very knowledgeable and great personality

Amanda is very pleasant, knowledgeable, and helpful. Great experience at the Ashley home store in Freehold NJ

Jaylen Yeboah Very helpful and professional. We will be returning.

Pinkey of Ashley Furniture helped us with our purchases today. She explained product options and benefits fully. Answered our questions, spot on. Great shopping experience.

Jeff G was helpful finding a bed for our child. He was patient and wasn’t pushy. He let us check the website and view things in the store at our pace. We ended up ordering in the store what we wanted.

Very kind, I am very happy with the attention. Jeff G was very attentive, thank you.

Jaylen Yeboah greeted us as soon as we walked in the door. He was very helpful and knowledgeable. We made a deal today and left happy with our new couches. Thanks again Jaylen.

Pinky was amazing she went above and beyond to accommodate my needs. She made my purchase very easy and pleasurable.

Jeff G helped me find the one bed room set I loved and I went to 13+ store and didn’t find one thanks Jeff

Jaylen Yeboan was excellent in helping us to find a kind bed frame to match an existing set. I would definitely recommend him to others

Jeff was very patient with me and worked with me to find the best sectional couch and the best price out there!!! Would recommend highly!!

Great salesman Jeff G helped us immensely picking out our sofa definitely recommend him and the store.

Pinkey was a great help in finding a new mattress! She took the time to answer all of our questions and was extremely knowledgeable about the products.

Jaylen Yeboah was helpful and knowledgeable. Great to work with too. Thanks for your time!

Jaylen yeboah

Jaylen Yeboah Great to work with!

Great customer service and great deals! Jeff G was a huge help!

Jaylen Yeboah did a fantastic job and made the process very easy .

Jaylen Yeboah outstanding job

Jeff G. made it so easy to pick out and order the right couch!

We were looking for the perfect couch. Ashley furniture was our fourth store that day and we went in with little hopes. Amanda greeted us and was very kind! She was helpful and very attentive without pressuring us. She lead us to exactly what we were looking for and checked us out within minutes. The whole process probably took 30 minutes. I highly recommend ashley furniture especially with their protection plan. And I would HIGHLY recommend Amanda she was great!!

Jeff G. was an absolute delight and a very patient man as he helped me check the dimensions for the kitchen dining set. He answered all of my questions and made me feel that I was making the perfect choice for what I envisioned for my kitchen. I am so pleased with this shopping experience; Jeff made it a real pleasure!

Jeff G was very helpful and a pleasure to do business with.

Jaylen Yeboah was great and he helped us patiently for the entire duration of our time at Ashley. Would recommend asking for him when you visit Ashley!

Jaylen Yeboah was extremely helpful but gave us space to look around and talk things out. Would highly recommend Jaylen!!

Excellent customer service from Amanda. Made sure I was set up and received exactly what I needed. If you are furniture shopping definitely see Amanda

Jeff is great! Seamless experience from start to finish, thank you!

Jaylen was very helpful and professional and patient

Jaylen was very helpful to my father buying a new kitchen set!

Store motto...MAKE THE SALE, IGNORE THE CUSTOMER!!!I bought an ottoman and it was delivered damaged. No customer service. I've visited the store, made numerous calls and all I get are promises that it will be taken care of and no one calls back or comes to get the defective ottoman. Consumer be aware!!!See below: a tear and a staple on the outside!

I’m giving a 1 star bc negative stars are not an option. I’m currently going through absolute HELL with Ashley I am advising anyone to stay away! We purchased a couch in June it was delivered in July. Our couch was amazing in the beginning until about 4/5 months in j start to notice dips where we sit. I would fluffy up the couch in hopes it would help when I noticed a rip and a defect in the frame of it I immediately reached out it’s been a week now and we just received a call that nothing can be done. My next step is to contact every new channel out there to let them know the horrible service Ashley ALL around gives! As a small business owner this corporation should be embarrassed $4000 + down the drain. Not to mention we paid $500 for the warranty in which the guy states the couch would be replaced even if needed. Dont waste your time done waste a penny. I would advise someone from corporate to call me to resolve this issue because if not every single news outlet in the tri state area will be called as well as the BBB I will leave a review with pictures and videos anywhere I can.

Store motto... MAKE THE SALE, IGNORE THE CUSTOMER!!! I bought an ottoman and it was delivered damaged. No customer service. I've visited the store, made numerous calls and all I get are promises that it will be taken care of and no one calls back or comes to get the defective ottoman. Consumer be aware!!! See below: a tear and a staple on the outside!

Jaylen , was fantastic. Amazing and very patient . Excellent sales associate. One of the best

Jaylen Yeboah was very helpful and was able to help me find what I needed and everything was affordable.

Amanda at Freehold store is amazing. Very helpful in putting together Living Room furniture and lamps. She took the time to mix and match trying different looks. Great personality.

Jaylen was excellent and very knowledgeable and I will gladly recommend him to others.

Amanda was a pleasure to talk to and work with. She helped us find a bedroom set for our daughter. She answered all of our questions without any pressure and gave us time to think about our choices. We will do business with Amanda and Ashley Furniture again. Thank you Amanda. D. and R. Santos

Jaylen Great salesperson with a lot of knowledge of products Very professional

Jaylen was excellent and provided exceptional service

Jaylen Great sales person

Amanda was fantastic and super helpful

Jaylen Yeboah , fantastic service .

Very professional and patient. Educated on product and pricing. Would recommend to clients and friends.

Jeff G was a pleasure to work with. He was very knowledgeable on the products and was very helpful in picking out a mattress that fits my needs. Will recommend Ashley and Jeff to family and friends.

Went to the store in Freehold looking for baby furniture. The website says you can buy in store. The salesman when we first walked in was terrible, he didn't let us cross the threshold before shaking his head they didn't have what we were looking for. Didn't have the decency to speak actual words to us. Very disappointing

Jeff G is an amazing sales rep with an ability to relate to his customers. He gave us space and time to roam around and made himself available to others while keeping us as a priority. Furniture is set up nicely within store and was a good price. We were looking for a bedroom set and the layout made for ease of shopping. Would shop here again. Thanks Jeff!

I would never shop at this store again. I bought a bedroom set from Andy and when they delivered it, it was all broken and the delivery company destroy my house. $2,000 dollars worth a damage. Dealing with this company and the warranties are nightmare. Save yourself the headache and don’t shop here. The sale person Andy is no help either. I have pictures, I wish I can add to show you.

I would never shop at this store again. I bought a bedroom set from Andy and when they delivered it, it was all broken and the delivery company destroy my house. $2,000 dollars worth a damage. Dealing with this company and the warranties are nightmare. Save yourself the headache and don't shop here. The sale person Andy is no help either. I have pictures, I wish I can add to show you.

Great experience with Jeff! He was very attentive and patient while we found the perfect fit couch. And the girls behind the counter were extremely helpful as well. We highly recommend!

Great experience buying furniture. Jeff g was very helpful.

Amanda was amazing! Patient, helpful, and helped me make great choices. I would ask for her anytime!!

HORRIBLE FURNITURE! If I can give a zero I would. I will NEVER shop here or refer anyone. We purchased a bedroom set for 16 year old. It is not even 2 years old and it is BREAKING. Cracking down the middle of headboard the wood is lifting off the furniture. The head board side rails and foot rest are constantly loosing. To the point where the furniture shakes to the touch. I can not move the bed to clean under it cause of the crack down the middle! Every time I move it I hear cracking. NOW WITH That being said. I HAVE INSURANCE ON IT AND NOTHING CAN BE DONE. They absolutely DO NOT CARE ABOUT IT. My answers are always well sorry your out of the one year warranty (which doesn’t cover breaking) and your insurance does not cover it. 5 year insurance. Only covers accidental damage like stains and stupid stuff. HORRIBLE CUSTOMER SERVICE. Now let’s get to the mattress. My box spring is ALL BROKEN ON THE BOTTOM. The wood is literally cracked through the lining of it. My mattress has sunk in about 4 inches since purchase. That happened within 1 month of purchase. NOW it’s just beyond sleeping on.i wake up in agony and bent over with back pain. Once AGAIN NOTHING THEY CAN DO. That goes for ALL 3 mattresses. They are terrible!!!! When I contacted insurance about it they told me well you waking up in pain is not our problem. I have insurance I was within warranty and the time of that complaint AND NOTHING. If you buy furniture from here be aware of THE HORRIBLE FURNITURE YOU WILL RECEIVE AND EXPECT TO BUY NEW STUFF WITHIN A YEAR! In store they were kind, calling this store gave me no issues. BUT ANYONE OUTSIDE OF THIS STORES CUSTOMER SERVICE WERE HEARTLESS. I will be contacting the BBB AND HOPEFULLY GET IN TOUCH WITH CORPORATE. Heck, I might even call Chanel 12 news to tell them my story and put them all on blast. I was very rude with the lady I just spoke to. She was a heartless human being. I am sure if anyone of them had this issue or their children it would be fixed in minutes. I am PISSED BEYOND BELIEF. Spent a almost $8,000 on garbage between my parents purchase and mine! I have pictures I can add but there are just too many! DO NOT BUY FROM HERE!

Jeff G was amazing and really took his time to show us around and answer all of our questions.

Jeff G was an amazing help in picking out our furniture. Very thorough, knowledgeable and professional. Detail oriented and a great listener to help us find exactly what we wanted for our first home. Highly recommended him! Thank you for making this process so easy

Amanda was excellent!! Very knowledgeable and helpful!!

Everyone at Ashely Freehold was fantastic. Jeff G made life so easy from the minute I walked in. Mike & Mariela made the rest of the sale seamless. Will definitely be visiting here whenever I need anything!

Jeff was amazing! Helped us get all our furniture for our new apartment at a great price. So happy we came here!

Jeff G was great!! Helped us without being “pushy”. Spent as much time as we needed and made us feel listened to and appreciated. Amanda was also so friendly and helpful. Overall wonderful experience!!

Jeff was such a great help! He was so informative, professional, and compassionate. He helped me find a couch for my apartment and it was so great having his guidance. I highly recommend Jeff should you need assistance looking for furniture!!

We came, we saw and we conquered! Thank you Jeff G. and Mike!!

Joe G. Was a great help and showed you everything you wanted and didn’t try to sale you what you didn’t.

Do not buy any couches from this store. The delivery company they use is outsourced and unbelievably incompetent. I called a day ahead of my delivery to tell them to call a different phone number than the one they had on file and not only did they fail to call the other number a single time but they even went to the wrong building. I ended up having to reschedule the delivery for two days later, and while they were delivering the couch they took off the plastic wrapping OUTSIDE and then dragged the couch through the grass. One of the delivery men then threw the cushions of the couch on my floor uncovered. Absolutely disgusting customer service that failed to properly relay a simple phone number change, with a lazy and uncaring delivery team that obviously doesn’t care how they get the couch from point A to point B.

Purchased a mattress. A pleasant experience all around.

I'm so happy with my new furniture. I like it Ashley store, amazing furniture and amazing stuff ❤️I'm very recommended this store❤️

Jeff was extremely helpful, polite and respectfull.

Jeff G was there to greet us and had the utmost respect while helping us. He was very knowledgeable with what we were looking for and it made shopping with him a breeze. Highly recommend going to see Jeff G for your furniture needs!

Had a great experience at Ashley Homestore in Freehold today. Our design specialist was Pinkey and she was so friendly and helpful without hovering. She supplied important information to help us make decisions and was incredibly easy to work with.

Amanda was very knowledgeable and thorough. She made finding & buying the right sleeper sofa for us an easy & enjoyable experience. Highly recommend.

I honestly wish I could give the company a zero. When you read this review, you will quickly learn what liars they are. I purchased a couch in good faith on August 20, 2023. After two screw ups, they finally delivered my couch on October 18, 2023. A delivery truck pulled up to my house without a lift gate. One of the men asked to see where the couch was going. When I showed him where it was going, he remarked how difficult it would be to get it upstairs. He went outside to the truck and instructed the man on the truck to simply 'drop' the couch from the truck, which was approximately 5 feet above street level. The guy LITERALLY dropped the couch the 5 feet and the couch bounced off the street. They placed the couch on a dolly and wheeled it into my driveway. He then said, "We should open it here to make sure its ok." I said, How can it be ok since he dropped it on the street." He opened the couch on my driveway, and of course it was conveniently damaged. I refused the couch, called Capital One immediately and they disputed the charge. When they reached out to Ashley Furniture, Ashley stated they delivered the couch and nothing was wrong. I DON'T HAVE THE COUCH. I REFUSED IT. My wife and I then went into the store and the manager Mike stated that he saw on his computer that the couch was credited back to my card. Low and behold, just last week, Capital One charged me again because they said I took possession of the couch I returned. Luckily, I took pictures and forwarded them to Capital One today. Beware of the lies that this company will say to do anything to keep your money. This was the first and last time I will EVER purchase anything again from Ashley Furniture. And now, 7 months later Capital One told me yesterday that Ashley Durniture sent them notice stating I wasn't entitled to a refund because they replaced the couch on November 14. OF COURSE A BLATANT LIE! YOU WOULD HAVE TO BE FOOLISH TO TRUST THESE PEOPLE!! Buyer beware!

Jeff G was an excellent salesperson who helped me pick out an incredibly comfortable mattress.

Great working with Jeff C. at the Freehold NJ Ashley Furniture. Very helpful in guiding our purchase. We are now anxiously awaiting our kitchen and family room dining tables.

Great service without the hard sell

Best furniture store! Very Clean! Staff were nice!

We came to shop for a couch. Had been cost comparing and looking for a very firm couch. We tried all the brands in the area- bobs, raymour, Macy’s… and the experience at Ashley was a notch above. Pinkey was informative, helpful and kind. They worked with us with what we needed. We are very excited to get our new couch. Pinky is really a great sales team member and should be recognized. In this day and age where customer service is lacking she is top notch.

Worked with Jeff G who was attentive and listened to what I wanted. This is the second set of couches we have bought from Ashley’s. First set lasted over 10 years so we came back for the service and quality.

Had the opportunity to work with Amanda who was great! Highly recommend asking for her when arriving to the store.

We worked with Amanda in store. She was super helpful and made our experience a breeze!

Go see Jeff super nice and professional. Will be back

Jeff G was great!

I had a horrible experience with Ashley. My furniture was delayed 3 months, when we ordered it they told us we would receive it within a week or two. When it was in stock no one called us, I had to call to check in. When it was delivered they broke the dresser and didn’t notify us. They did order a replacement part but that took an extra month. Overall would not order from here again and would go to Bobs.

Jeff was very helpful with our recent couch purchase. Answered all our questions and was super personable. Never made it feel like he was a hovering sales person interfering with our decision process. Can’t wait for our new couch to arrive.

Thank you Pinkey!! great customer service! thanks for all the help!!!

Amanda was seriously incredible. Took time to listen to me and what i was looking for. Looked at photos of my space and gave brilliant suggestions. She was kind and patient and knew her stuff front and back. Highly recommend to her anyone! Will be back for her help in the future!

Amanda was awesome, she was super knowledgeable and patient. Helped us pick the perfect sofa, thanks for your help!

Had a wonderful experience tonight! I was looking for a very specific chair as I have RA and comfort is huge!! Pinkey gave us ever single option and found exactly what I need and was beyond pleasant and helpful! We will return because of her! 5 star employee

Our sales person is very professional and knowledgeable

Pinkey from Freehold, NJ Ashley Homestore was amazing. She helped us with our mattress and was very patient and knowledgeable. She took her time, explained differences in mattresses to us with no pressure. I will be back to purchase a few more items and will be sure I go when she is there. A+ for Pinkey!

The delivery is horrible. I’ve been waiting for 5 hours and they still haven’t shown up. Had to cancel plans and I don’t even know if they will show up with my furniture. Customer service at the store couldn’t even tell me what time I will be getting my furniture!

Amanda was perfect I knew what I wanted and I was in and out! She showed me some other options just in case! Very satisfied!! Nice friendly shopping experience!

Pinky was my sales person she was very helpful and patient with me.

Pinky was very knowledgeable and helpful.

Amanda was a pleasure to work with. She was helpful without being overbearing. She even made my teenager smile which is no easy fete. Can’t wait to get my beautiful new couch!

Amanda was so helpful and she gave us great feedback!

Amanda was extremely helpful. She was very knowledgeable and great to deal with.

Jeff was very helpful and pleasant to work with.

Amanda was awesome!! Knew all the answers to my questions and I was lucky to have her help me! Thanks again to Amanda!!

Amanda is the best! She’s the one to see if you need an excellent furniture shopping experience!

Had a very easy and pleasant experience with Amanda in making decisions and purchases. Will definitely return!

Jeff G and Dave really went above and beyond! Great team!

Pinky, our sales rep., located in Freehold, NJ, was amazing!! So friendly, patient and knows the merchandise. What a pleasure to work with her.

Jeff G was so helpful! Made our shopping experience wonderful.

Pinky was absolutely amazing. She walked me around to the different tables that would look great with the chairs I bought. She even ran around to grab the colors of the couch to match up to my couch to an area rug I bought. Everything from the time I walked in to the time we left, Pinky was kind, courteous, knowledgeable, helpful, respectful and hard working to get me the pieces I truly wanted and loved. She went above and beyond my expectations. I cannot wait to have my new furniture in my home! THANK YOU AGAIN PINKY!!!

I dealt with Pinkey Barbara while purchasing my 5 piece modular couch, lamps and artwork. She was patient and very knowledgeable. It was truly a very positive experience!

Pinkey is so amazing, she was so helpful and had such great information that helped my family in deciding what they truthfully want. Thank you again Pinkey!!!!!!!

Jeff G was great and was the main reason we bought today

Amanda was very helpful in picking out a new mattress. I got a good price and a wonderful new price of furniture.

Pinky was absolutely the best! Very knowledgeable and very accommodating! It was pleasure working with her, we’ll definitely be back

Jeff G was very helpful and listened to our needs and my design style. We found the perfect couch!

Waited over 5 months for delivery and never came. Fortunately got full refund.

Pinkey, thank you for your help. Excellent customer service.

Amanda was extremely helpful! Highly recommend this location and ask for her!

Great and easy experiemce

Pinkie was extremely helpful and knowledgeable about the Temperpedic bed systems and was sensitive to our time constraints. Our experience with her as a salesperson was very pleasant. Thank you for making our purchase seamless. Joe and Betty

Our sales rep. Jeff has helped us multiple times. Always steers us where we need to be and offers the best service. Thank you

Jeff was great to work with.

Pinkey was knowledgeable, patient, accessable, and a true professional! Great experience because of her. Thank you!

Our experience was excellent !!!! I was greeted by salesman, Jeff. Jeff greeted us with passion, consideration, he also greeted me by my first name and haven’t been there in months. Which was excellent on his part as a salesman. We ended up purchasing a New Couch & Ottoman and just waiting on a delivery date. “I’d Give Jeff A 5 Star For Service & Sales”

Jeff helped us out wonderfully! Helped find exactly what we were looking for. Great experience.

Good selection and friendly staff. Jeff G. And Mariela were pleasant and knowledgeable. Highly recommend going here first for furniture.

Amanda was an amazing sales associate! She discussed all the different payment options & styles. My boyfriend was very against getting a light colored couch but Amanda was able to persuade him and we ended up purchasing the light colored couch. She’s an amazing person to work with!

I was very fortunate to have Amanda helping me with my selection of a kitchen table. She knew exactly what I was looking for after listening to what I explained to her. I was so pleased with her assistance and the quality of what I saw in the furniture. I looked around and with her help found the perfect bedroom set that was perfect for me. I immediately ordered the set. Amanda listened to what I had in mind and without any pressure, used her unlimited knowledge of the bedroom set, adjustable frame and perfect mattress. I am a very satisfied customer because of Amanda’s patience and expertise. I am very grateful that I was lucky enough to have met her upon walking into the store. Now, I can’t wait for my new table, bedroom set and adjustable mattress to arrive!

Amanda was amazing and helped us find the perfect living room and kitchen set!

Jeff G. was very friendly, explained everything throughly and made my purchase very easy.

Jeff was amazing! He took the time to thoroughly explain each product. We just purchased our first home so we needed a ton of furniture - Jeff must have spent well over an hour with me! Amazing customer service! Thanks again :)

Pinkey from Ashley Homestore in freehold was absolutely amazing in helping me find the perfect bedroom set for my son as well as mattress. Her expertise in the category is unmatched to anyone as I’ve been shopping. Pinkey has made the purchase worry free and will be using her again in the future.

Jeff G was patient professional and entertaining He showed us pictures answered all our question was a pleasure to have as a salesman Susan and Joanne

Jeff G was very friendly and knowledgeable. He helped me make a decision on a new mattress and I was happy with his service.

Adjustable broke almost a year ago,still no resolution.This store blames that store,that store blames this store.Bed is having problems so soon after purchasing the Ashley name product. I don't recommend Ashley furniture for not standing behind their product.

They never answer the phone.it’s insane.

Pinky was the best salesperson ever ! I highly recommend.

Pinky was amazing, she listened to our needs as to what we were shopping for. She was honest and helpful, thank you Pinky

We purchased two couches and an oversized chair in January 2023. They delivered it in March. It lasted about a month. The one couch where we sit most frequently is already sunken because it was so poorly made. I also spent more money on the protection plan, but unfortunately, the protection plan does not cover this. It wasn't expensive furniture. I didn't expect it to last forever, but I did expect it to last for more than a few weeks! I do not recommend any Ashley Furniture!

Amanda was great and helped us with all questions and concerns! We got our couch and coffee table. We love them so much.

Jeff G was the absolute best. Thank you for all your help on this busy day. Everyone in the market for some furniture should give Jeff a call, he will get you a great deal.

We had a great experience at Ashley in Freehold with our sales rep Jeff G!

Had an outstanding experience at this Ashely Furniture location! Elizabeth and staff were amazing, helpful and took their time in helping with the selection choice. The house came out beautiful exactly what we imagined. Thanks again to Elizabeth, Mike, Mohammed and the entire staff that helped us in furnishing our entire home. We love it!

thanks to jeff g we are getting a queen sized bed and i am so happy with my purchase thank you jeff g

Jeff G. Was the gentleman assisting me with my purchase. I had a great experience, very helpful, and patient. Thank you Jeff

Had a great experience at the store - Jeff G was very helpful and knowledgeable of the products and was able to get me a better price than online

Ask for Jeff G! Very helpful and not pushy! Jeff listened to what we were looking for and he found us some great deals! We rarely by on the spot but Jeff helped us find some great pieces for home!

Wonderful and patient assistance! Would definitely recommend shopping here. Jeff G was the best!

Bought sofa chair and ottoman from here signed up for warranty after a month the ottoman looked like someone sat on it for 5 years straight the cushion is so lopsided and is permanently shifted to one side went through the steps they sent out some 3rd party seamstress to replace cushion and after 2 weeks it looks worse than the original cushion manager was rude didn’t want to give me a credit … the ottoman was 400.00 dollars will never purchase furniture here again

Pinky is a wonderful lady and very helpful

Came in for a large TV stand. I found the perfect one that ended up being discontinued. I got to take it home same day for a discount! Jeff G really helped me out. Love this store.

Excellent-Excellent excellent Jeff is the man. Took car of me. All I can ask for. Made the experience seamless.

Pinkey from Ashley store at Freehold mall helped us in picking up a great mattress. She explained all the ins and outs of mattresses and is very knowledgeable about them.

Pinkey was absolutely wonderful. Extremely easy to work with and answered all of our questions leading us to buying our new couch! Highly recommend!!

Pinky was very helpful. We had a great experience with her.

Great service jeff G

Jeff G. Was great at finding what I wanted and in my price range! Thank you

Great experience at the Freehold location. Our salesperson Pinkey was very helpful and informative. Good quality furniture. Completely satisfied

Jeff G and Holly were amazing to work with and I was in and out with exactly what I wanted in 15 min

Jeff G. Was extremely helpful. We were in and out in no time with exactly what we were looking for! I highly recommend.

Jeff G was great. This will be my furniture store going forward.

Jeff G. Awesome

I had a very great experience of purchasing my bedroom set having Pinky in the store. She helped me check the furniture dimension with my house’s floor plan and make sure they all fit. She explained all the details of various models to me with patience and let me think even twice on some options. She was so welcoming and also the customer service staff were so friendly and nice. Don’t miss it:)

Got great service from Jeff G, he helped find exactly what we needed. No pressure to buy and gave us a great deal.

Not much variety

Jeff G in Freehold is the BEST EVER... He is so sweet, helpful and funny. Go to him. He walked around and around... he isn't your typical salesperson THANK YOU so much Jeff

Jeff G was a great help to me great costumer service I would send all me friends to be helped by him thanks Jeff G

Pinkey took great care of us. But unfortunately, we had to cancel our order due to unexpected expenses.

Sales person was excellent, Guest Services so far have been a failure. Comfort level of couch in store does not come close to what was delivered...still waiting for resolution. DON'T EVER SHOP HERE, THEY DO NOT STAND BY THEIR PRODUCTS. They will not acknowledge their delivered product is not as advertised, as found on all three pieces in their showroom. Ours was manufactured in a different country than the set in store, thus different comfort levels. Instead of settling into the cushioning, the cushioning is so hard it is painfully uncomfortable. Their solution is to "let it wear in". My solution was to find one from same country as displayed in store. NO ONE IS LISTENING TO US!

First, the delivery of my couches was absolutely reckless. I was following them around trying to get them to be careful because they had already damaged my foyer in their first attempt. In the process they damaged my freshly painted walls that cost $10k+ to get done. I called Ashley's delivery services immediately and let them know and sent initial pictures. I followed up with more pictures a few days later. Then they said it would be 3-5 business days to hear a response on the damages. Didn't hear from them for two weeks, so I called back to see what's going on. I ended up getting a nasty customer service representative names Samantha that was rude & refused to talk to me since I put the order under my husbands name (out of respect to him) but paid with MY credit card. She also claimed the follow up pictures meant nothing because they were sent after the 72 hour claim period and therefore they are denying my claim for my sofas. I kept telling her that I sent original pictures and reported the reckless delivery within the proper time and these were follow up pictures. Her response was you're not "husbands name" rather than address the issue as a means to not deal with me for OUR couches. Nothing resolved, I'm out thousands of dollars in property damage, a ruined sofa and a lot of aggravation. They just want your money. Unfortunately, I was warned by others that have had similar situations, and I didn't listen. SO BUYER BEWARE.

Jeff G was amazing!! He was super helpful and quick with helping me find a couch I love!!!

Staff was very friendly, especially Jeff Goodman! Showroom is clean and lots of selection. Competitive prices!

"Pinkey" at the Ashley Home Furniture Store was outstanding! She is friendly, courteous and so professional. I stopped in 3 weeks earlier to look around. Told her, I was just looking and not ready to commit any purchase that day. She was still just as friendly and courteous offering suggestions and info on the products I had looked at. Today I went in to see her, she remembered me by name, like it yesterday! I'm impressed, I purchased exactly what I wanted with her help...plus, more than what i went in for! LOL Don't hesitate to ask for her..she is truly sweet and definitely not pushy! I'll be going back for a few more things soon.

Pinky was very courteous and knowledgeable. She made sure we were satisfied with our purchase. And went the extra mile to make sure I received my furniture was delivered on time . Thank you so much .

Pinky helped me find the best mattress and couch for me since I suffer from RA. She was so patient knowledgeable and pleasant. Go there their furniture is amazing. Be sure to ask for Pinky. I also got an amazing deal.

Had an outstanding experience at this Ashely Furniture location! The selection, quality of furniture, and overall appearance of the store were nothing shy of welcoming. Jeff took care of us, and it was obvious that he was very experienced, personable, and wanted to be in the best interest of his customers. We decided to get a sectional couch and we even had the ability to customize the layout of the chase to our needs. Financing, protection plans, and numbers were all transparent/ reasonable and I am very delighted with my purchase. We were done with the entire process in less than 30 min! Will come back again in the future and do not hesitate to come here! Especially for new home/ apartment owners!

Jeff was very professional and friendly. He helped us and wasn’t pushy like other sales associates. The shopping experience was very comfortable. Thanks for your help Jeff!

Jeff G. was very helpful and made our purchase easy.

We had the best experience with Pinkey at the Ashley store in the Freehold raceway mall. She was super helpful in suggesting what would go well with our existing decor. Her design background helped us immensely in making our purchase decision. The delivery was prompt and they made sure to follow up post delivery. Highly recommend 👍

Jeff G was amazing! Super helpful in helping us find exactly what we were looking for and going above and beyond to make sure we were happy with our choices with no added pressure.

Pinkey helped my husband and I with a new bed set, and tv stand with beautiful electronic fireplace. It was amazing! She gave her honest opinions and was easy to work with!

Very nice and friendly folks at the store. They answered all the questions for us to make the right selection. It was a nice and smooth experience of buying good quality furniture.

Jeff G great help, five stars.

Jeff G. helped us with our furniture purchase and he was great! Low pressure, didn't follow us around the store, but was aware of our progress. He knew all the furniture collections and was very helpful. Highly recommend!

I am a return customer who had purchased furniture from Ashley in the past and Jeff G. was extremely helpful and friendly! I came back and we asked for Jeff right away! He was a pleasure to work with, helpful and not at all pushy as some salespeople can be!! He gave us space to shop but was there to answer questions and give us advice!! We would highly recommend Jeff!!

Andy was our salesman went pretty smooth…Purchased a sofa, waiting on delivery to upgrade to five stars… *** Update, delivery went smooth and on time!

George was truly helpful and not pushy. Pleasant experience purchasing from Ashley.

Jeff G was a tremendous help!

David was a Great sales men and great Experience

George was an excellent salesman. He was extremely knowledable about the adjustable beds. And made the sale for us.

Jeff G was extremely helpful and courteous

Great experience at the Ashley Furniture in Freehold! George was super helpful and new furniture will be here next week!! Thank you George for your help today!

Jeff G was amazing and help me so much! I recommend going to him when shopping here!

Jeff G took wonderful care of my family and helped us pick out the perfect bed and mattress for our son. His patience, humor and attention to our needs made what was to be a scouting session into our closing the deal!

Pinky was wonderful. She not only was attentive but provided us with great ideas and perspective. We would definitely recommend her if you are in the market for new furniture.

I came in this store after having been to almost 10 other furniture stores in the area over the course of 3 days looking for the right couch to fit my rather awkward shaped apartment. Jeff was so kind and patient working with me, hearing me out and making recommendations. He helped me find the perfect couch that fit the dimensions I needed in style couch I was looking for, all while staying in my budget. If you come to this location ask for Jeff, he will make you feel as a comfortable as the couches at this store! :)

Jeff G is the best very helpful in helping me to find exactly what i’m looking for

I had a wonderful experience at Ashley We were looking for a new sectional and as soon as we walked in we were greeted by this amazing smile from Pinkey, she introduced herself then gave us the space to roam around keeping an eye from a distance waiting for us to ask any questions. And as soon as we were done she was very accommodating started understanding our needs and worked with us on all the details Can’t be more happy with the service we got and can’t wait to receive our new sectional, definitely will go back and specifically ask for her expertise. Store Ashely Homestore - Freehold.

Both Jeff and Pinky were extremely helpful in our furniture purchase. They were professional and knowledgeable along with being quite pleasant. Thanks!

Walked in and met Mr. Jeff Goodman, who is extremely helpful and delight to work with. Would definitely recommend.

My shopping experience with Ashley Furniture has been lovely!! I worked with Pinkey and she’s so amazing!! She helped me pick the perfect furniture for my new space. She’s very knowledgeable about the inventory that the store has and is so patient when waiting for you to decide what you want. Her background in interior design also makes her a great resource for bouncing ideas off of. I needed another opinion on what I was thinking for my decor and her insight was so helpful. I even want to go back and buy some more stuff with her. The store is also very neat and nicely laid out so makes shopping a fun time.

Jeff G was amazing. So fun and inviting. Made our purchase easy. Come ask for him. Ty Jeff

Go see George he is so helpful, knowledgeable and patient. Answered all of our questions and made us confident in the sale. George is the #1.

Had a damaged couch delivered to my home and have spent 20 days trying to get it replaced. Customer service wants to patch it with a piece of fabric, however, that's unacceptable. They do not offer a manager to speak with without jumping through hoops, and the Freehold store does not answer their phone, which is a shame because we originally had a good experience with the salesman. Very disappointed in the customer service following delivery of a damaged item!

Jeff G was the best to deal with. Best experience.

Jeff goodman is the best salesman!

Horrible. Do not buy from ANY Ashley Furniture. Still waiting on something I ordered back in November. It's a never ending cycle. In the bundle of things we bought two items were damaged and again still waiting on it to be fixed. Last year I bought a dresser and the same exact issue happened, but I wanted to give them another chance, such a regret. The man who helped me buy the items was very nice but told us our items would be in a lot sooner than they actually were. It's a huge scam at the end of the day. You buy warranty and are told if you don't use it you'll receive it back, but I promise you, you will be using the warranty from the second your item is delivered. Nasty customer service. Holly from this place is the only nice and caring person, the rest of them aren't helpful and again are nasty. I'm so unhappy with my experience here and I don't wish this on anyone.To the manager. The most recent incident I've been trying to fix with you guys since NOVEMBER!!! Please don't pretend to care because it's been too long to convince me otherwise. Horrible services in all departments. If I could I would just cancel the item completely but then you guys will gain more money from me. Whole thing is a joke at this point.

The first time we came into store and met with Jeff Goodman. He was extremely helpful with a bedroom set! We inquired about a mattress and he introduced us to the so called expert with mattresses and she was extremely condescending and said she was the nicest person in the store. Jeff Goodman beat her any day. We came back specifically to get our furniture with Jeff and we would’ve bought the mattress from him.

Pinky is an absolute pleasure to work with. She and the staff at Ashley Furniture were a huge help from the moment we walked through the door. With all details of space, color, comfortability in mind. She gave us her professional opinion of what would suite us best. Her experience as an interior design made us confident in the suggestions made. We found the perfect couch to spend quality time with family and friends for years to come. Can't thank her enough for her help in making a stressful process so easy. Personable, professional, caring, smart, patient, and genuine to say the least! 100% recommend any home furniture needs.

Terrible Customer service! They never has a direct line to help and must email the service department to call you back. I purchased a table and chairs and within 7 months of purchase, the top middle lifted for no reason, they said it was my fault and did not cover or offer any repair. It took 3 weeks for a technician to come out to look at it. The technician said he could tell I didn't do anything but he wasn't able to repair it as it didn't have screws in that part. Customer service finally called me backend told me it was my fault and I spilled something on it and it wasn't a manufactured defeat, which is NOT true at all. We barely even ate on it and used place mats when we did. I will never purchase anything from there again!

Dave was incredible!!! He was attentive, took his time with us, and gave his professional opinion which helped us make an informed decision. If you’re looking for furniture @ Ashley - look for Dave!

Pinky was so good like we feel like was home with family best prices la mejor ere pinky bueno precio y muy bueno service

Jeff G was our awesome salesman! He answered all our questions and was so much fun to deal with. Alot of laughter. We bought a gorgeous furniture! So happy!

I gave 2 stars because the salesperson tried to be helpful throughout, BUT beyond that, my experience overall was quite disappointing to say the least. In the store we were told that our order would be delivered between 2-3 weeks. That was fine! When we called to set up our delivery, 72 hours later, we were informed that the furniture was back ordered & that it would not be in the warehouse for 6-7 weeks. At that time, we could first set up a delivery date. There seems to be a disconnect between the store & the warehouse. In my dozens of furniture purchases in the past, the store checks availability on the spot & gives you a reasonably accurate delivery range/date. If we were told that the order would not be ready for 2 months, we would not have wasted our time & would have made our purchase elsewhere. We eventually cancelled our order, went to another store & made an order; they checked their warehouse inventory & set a delivery date for 4 DAYS LATER. IMO, this store/company needs to get their communication act together. They’ve lost my business going forward…

Terrific service and decorating ideas with Pinkey. Would definitely go back!! :)

Pinkey was extremely helpful. She was a pleasure to work with and I would highly recommend her.

Pinky was incredibly helpful and not over bearing. She gave us a wonderful demonstration and showed us all the options in a very professional and courteous manner.

Pinkey was so incredibly helpful and professional! Very happy with her customer service.

Stephanie, Holly, and Juan were professional, personable and knowledgeable. Pleasant atmosphere and overall excellent customer experience.

I was instantly greeted by Pinkey one of the sales associates. She was beyond amazing and gave us tips on how some of the stuff could match the theme we have going on with out house. I love everything that she helped us pick out.

Excellent service! Very knowledgeable, personable and patient as we made our decision. Thanks, Jeff!

Jeff G was amazing. We didn’t feel rushed or pressured. Very knowledgeable on items. Was able to make us a great deal. Overall great experience

Great and easy

Jeff G. was so nice and made our purchase quick and easy!

This is the worst experience of my life. Spent over $12,000 on 3 rooms of furniture. First delivery crew damaged the furniture and damaged my home and then they had the audacity to offer $300. I told them to send their one people to come fix over $3000 in damages including the floor that was just installed days earlier. Then it took 3-4 more trips to get me non damaged furniture Yes that’s 3-4 more days off of work to sit and wait. One of the beds broke over 2 months ago and yes I did buy the protection package and to date. Still no one has solved the issue or even got back to me. Have emailed them with the pictures they ask for multiple times yet still no response. Maybe this horrible review may get me some help. But you have to be crazy to buy from this company. Everyone has issues that’s not my complaint the fact that they continually ignore the responsibility to me the customer to remedy it makes them a horrible company with no customer service after the fact Update. They asked us to contact the over 2 weeks ago. And guess what. Still nothing. Just window dressing. Thay asked for my number and never called. So again no service at all. Update. Got another call about all the damage they did when delivering. Still no resolution. No repairs done and try to tell me that there’s no issue. I said then my are I calling me? The guy reads the notes says oh now I see all the damage. I will call you back. And yet again. No repairs and no resolution. Going on over a year now.

Jeff was an excellent sales rep, very informative and not pushy. Would definitely recommend.

Pinky was so informative and helpful. She made our experience very pleasant. Very satisfied with our purchase and visit. I would highly recommend

Pinky was Pinky

Jeff G. Was awesome salesman!

Next time you are at Ashley Homestore in Freehold ask for George! He was extremely personable, allowed me to view the merchandise without hovering, and gave me an amazing deal.

Jeff G was great Made it easy Thank you Jeff

Here is a lengthy review but take a moment in order to be well informed before you make a purchase with this company. I had a pleasant experience with the sales people. They spent time with me measured my room and way the furniture should fit and did a great job at selling me beds, bedroom furniture, mattresses and even adjustable frames. Delivery day came and the one dresser was cracked, other one had a big dent, night stand chipped. Measurements completely incorrect and dresser would not open in space of bedroom. Adjustable mattress frame did not work. Needless to say I refused the mentioned items and after taking a day off of work had to now schedule another day for delivery day 2. New furniture arrived all worked out. However the new adjustable frame which was well over $1200 did not work again. When calling the store and company was advised that likely the delivery guys don’t know how to assemble and work them. Offered me option for another frame or mechanic to fix. I stated I cannot nor will I take a third day off of work as delivery should be competent enough to assemble and work a brand new frame and to please notify me of delivery time 30 minutes prior. Received a call driver is outside with no prior call. I spoke with store, and customer service to let them know I will be purchasing a bed frame elsewhere and to come pick this one up. Order placed with another company, item delivered at convenience of me the customer, much better quality frame and $400 less. As of now I am still awaiting a manager’s return call to come pick up the frame and refund me my money and the warranty for this horrible adjustable frame and service. I believe his name is Wade as I was passed to multiple numbers and customer service reps and store employees. To sum it up do not EVER buy an adjustable frame from Ashley’s Furniture as their delivery service is incompetent. And be careful and check over the furniture delivered.

Jeff G was amazing and helped so much!

I was pleasantly surprised by the variety of fabrics and styles this store had. My salesperson George Lee was incredibly helpful.He really went above and beyond to get me the best price possible. The Freehold store is the best one I have been to.

Pinky was our sales person and she was wonderful and thorough.

Found a great couch today with the help of my man George. He's very kind and helpful as well as knowledgeable of the products. Thanks for all your help George!

Jeff has been helping us for years and is always very helpful.

Go see Jeff G. in the Freehold store. He’s knowledgeable, friendly and knows his stuff about mattresses. Quick and easy! Thanks, Jeff for your help!

Jeff G is super nice and helpful.

Jeff is the best. Made everything very easy and gave us a great price.

Pinky was amazing and extremely helpful definitely coming back to work with her when we need more furniture!!

Jeff G was so pleasant to work with. He helped find the perfect mattress fit for us. He was extremely thorough and knowledgeable. Thanks Jeff!

I had the best experience at this store! As a new mom with a puppy finding a couch that fit my families needs can feel overwhelming. George Lee helped me and my husband and he was so beyond patient. He was very knowledgeable about the products and if he didn't have an answer he made sure he found one for me. I will now be a loyal ashley furniture customer for life! Everyone was so kind and helpful! We love our couch selection!

Jeff is a great guy and salesperson, made us comfortable and explained everything in detail. Definitely recommend A+++. Gloria is also very nice and personal as well as professional! Great team!

Pinky the best person to work with

Great experience purchasing bedroom furniture. Jeff G. was very patient and helpful with my questions and purchase.

Pinkie was super helpful and a joy to work with!

Pinkey was knowledgeable and very, very patient with my many, many questions. She let me make decisions at my own pace. When I’m ready to start adding more furniture, I will go to Ashley Furniture and ask for Pinkey to help me sort through all the furnitures.

Pinky was a great help when it came to finding the prefect couch or the right price. She was an amazing help I definitely recommend asking her for help with anything.

If you need help looking for furniture or mattresses, stop what you are doing, and go to Ashley Furniture in Freehold and ask for Jeffrey Goodman. Jeff is awesome and takes the time out of his work day to focus on finding the best furniture and mattresses based on your personal needs. Historically, furniture shopping was been extremely difficult based on my indecisiveness, however, Jeff is great at finding recommendations on any style (while making sure you are 100% satisfied before purchasing the order). I wish there were more Jeff’s to work with while shopping for my home!

George was absolutely spectacular. He made the process extremely enjoyable and was amazing to work with. I will alway come back to work with this incredible staff.

Pinky was great, very attentive, not pushy and wants to help you find what you want(she will take however long it takes to help you out). Before you come I suggest measuring your space so she can help you better. I highly recommend her.

We bought a mattress with my wife and Pinky's attention was excellent, she answered all the questions we asked. My wife and I are happy that the help provided with Pinky.

Jeff G was amazing. Super helpful and gave us our space to make decisions and talk things out ! Couldn’t have had a better experience!

George and andre are the best. They help with every question you have .

Pinky was Great!!! Went above and beyond.

Jeff was excellent! He was patient and went through measuring everything to make sure we picked everything perfectly! If you need furniture go see Jeff!!

Mohamed is the best!!! I recommend to every one for this store!!!

Ashley was the 3rd place I came to shop for furniture and they are the ones that came through. George was friendly, caring, patient, and made this experience fun rather than stressful (what I felt in other stores). His manager Andre was great too, helping with measurements and accommodations. The whole staff was friendly and I am truly pleased and grateful for such an experience!

Pinkey was great - worked with us and gave us a great deal with mattress and bedroom furniture that could fit in our budget -very nice and patient while it took us a while to make our decisions

Pinky is a good person . She tried to help us to choose a better bed and mattresses . :)

We had a wonderful experience at Ashley store in Freehold. All of the staff here were very nice. Pinkey is a super associate. She is friendly and honest. She got us the best price on the sofa and love seat we purchased. Ask for Pinkey, she will get you the best deal.

George was the most wonderful and helpful and knowledgeable salesman and Andre is a great manager of your Freehold store location

Jeff in sales was great! Took his time to help us with finding a new mattress. Knowledgeable about all of the products. Happy with the purchase!

Just had a great experience at Ashley in Freehold store. Pinky, the sales consultant, was extremely helpful and patient. She remained attentive to all my furniture inquiries and was pleasant throughout our interactions. An asset to Ashley Furniture.

George was fabulous! A true asset to his company five stars all the way!

Nelson was a pleasure to work with. Would definitely recommend coming in and asking for his help. We had a great experience and found exactly what we were looking for.

Had a pleasant experience at this store! Researched online and tried comparing the inventory and prices online vs in-store. Decided to take a look at the store and it turned out to be amazing - one can try out the look and feel of the furniture on display, the prices are super competitive and the deals/ discounts are better than online. George and Shawn at the Freehold store are just amazing. They helped me with understanding the featues and helped compare different models, encouraged to try out the different products, not at all pushy in fact it was a pleasant experience. Take all the time you want to look and make sure to ask for George/ Shawn. The orders were delivered on time and the installation was professional and efficient. Overall a great experience!

We just bought bed and mattress from them. Q size. After getting delivery mattress smaller than bed. 10" smaller. Look so bad. They trying to saying they're bed runs little big and mattress should be expended. It's week and same. Nothing helps from them.

Jeff at the Freehold Ashley store was professional and made our experience very smooth and easy going. Please go to him !!! We have been to two other furniture stores where we felt pressured and suffocated by employees following us through out the store, not listening to our wishes, our dimensions, or letting us think.

Our sales person was Shawn. He was charming, informative and very helpful. He is an asset to your store.

Jeff G was very helpful when purchasing our couch ! He was knowledgeable about the product and made sure we get the best deal possible.

Gloria was professional and extremely intuitive helping me make the best choices for my living space. I would recommend asking for Gloria.

Gloria was one of the best sales people I have dealt in many years. Furniture was reasonably priced and delivery was fast and courteous.

Great service! Shawn was SO VERY helpful.

Shawn and Jeff were amazing to work with! We purchased a new bedroom set and they made the process stress and hassle free! We are very pleased and can’t wait to receive our new furniture. We will come back to them in the future and highly recommend.

Shawn was amazing, he was very respectful of the language barrier we had. He gave us many different avenues of payment and price points. We close on our house next month, we will be furnishing an entire house with Shawn. Highly recommend.

Shawn was very professional, knowledgeable, and patient. He took a great deal of time to show us so many different options. Highly recommend!

Jeff was extremely friendly and very helpful. Even looked up an old purchase and got me a credit for my unused protection fee.

Awesome staff and tons to choose from.

George was great, very very helpful. Will definitely buy here again with his help!

Update: The store manager contacted me and was apologetic for my experience. She graciously offered to remedy the situation. I appreciate the follow up, and that they took the opportunity make things right.

I wish I could give ZERO stars. My family bought at sofa and loveseat set in 2020. We were SCAMMED into buying the protection plan with it. We were told by the sales associate that they had a new protection company and EVERYTHING (He specifically stressed everything) would be covered by the premium protection plan. Well 2 years later the sofa is falling apart. The wood underneath is literally on the floor. Call the protection company only to be told the plan we were sold only covers fabric! Called the store and was told to come in and spend more money to have someone come look at it. Called customer service and was told there is nothing they can do!?! This is horrid. I cant believe they just allow the salesmen to lie about what the customers are being sold with ZERO repercussions. No I don't want an email. I want to understand how you allow your sales people to flay out LIE to customers. The ONLY reason we got the plan is because we were told everything was covered. The brochure we were given literally says FRAMES are covered. However we come to find out from the plan company that the one we were sold doesn't include ANYTHING but fabric. So why were we given an informational brochure that says otherwise? No you want me to come back and spend more money for a technician to come look at my couch? I'd rather go to BOBS then ever step foot in your corrupt "business " ever again.

Jeff G was very nice towards me and my kids. He was very helpful with what we needed. Thanks Jeff and Ashley’s!

Shawn was great, attentive and informative

Jeff G great salesman. Very helpful. Highly recommended.

Jeff G was great!

George the sals rep is the only reason I went through with this big purchase. I went to 5 others stores with countless sales rep . This man was so knowledgeable, professional, and just a sweet person. He let us breath and just waited for us to make a decision then got us a damn good deal . After all said and done they should call this place Georgie’s furniture store .

Thank you Jeff G was great!!!

Let me tell you something. If you need anything here… run, don’t walk, to GEORGE. He is a lovely, relatable, fantastic, professional and knows his stuff. My family and I had a fantastic experience with him. Thank you, George. You really really made the process of purchasing living room furniture enjoyable.

George was incredible at helping us pick out the most beautiful comfortable sectional couch. Got a customer for life out of that amazing experience. 10/10 recommend George from Ashley Furniture to help select the best piece for any home or apartment.

Jeff is the best!

Jeff G was a very helpful and curteous salesman. Awnsered all my questions and helped us get the furniture we wanted. Would highly recommend him to anyone looking to make a purchase at Ashley's!

Got a new bedset for my guests and I got some great deals thanks to Ashley's. The prices were comparable to other stores in the area but they had this set in stock and ready to be delivered.

We had a great experience at Ashley’s, and ended up purchasing a couch and a bed frame. As first time home buyers, we had a lot of questions and particular tastes. Sean could not have been more helpful. He offered informative advice and got us the best offer for our furniture. So often furniture shopping can be off putting by pushy workers trying to make a sale, but Sean was the complete opposite. Would definitely recommend and will be going back when we need more furniture.

Jeff G was a really big help & did not pressure us at all. Very knowledgeable.

Where do I begin. I purchased a three piece sectional from this Ashley location in October of 2021. In addition to purchasing the sectional, I purchased the protection plan which was an additional $500. During the time of my purchase, we were in the midst of a global pandemic which effected shipping timelines and inventory. Due to these challenges, the sectional was delivered in two separate deliveries due to product availability. Both deliveries showed up to my home while I was in the process of refinishing the flooring where the sectional would be placed. Because of this, both deliveries were set aside in my dining room until my living room floors were finished. Let’s fast forward 10 months. In August 2022, my partner was standing and placed his left hand on the left arm of our couch during a conversation and the left arm caved in/collapsed. I immediately contacted Ashley customer service to file a claim and was told that because it was structural damage (the frame) and that it was under one year that it would be covered by the manufacturer warranty. They directed me to contact Ashley Guest Services (CSR) to file my claim. I made the call, walked the customer service representative through the timelines, including the multiple deliveries, the fact that I owned the sectional for under one year, and provided “CSR Elena” multiple photos of the collapsed arm of the sectional. I was then told that I would be contacted in 7-10 business days to discuss next steps. I was contacted back by “Elana” and was told that because the flooring in the pictures was different than the flooring in the delivery picture (the pictures that the delivery team took when they delivered the furniture) that my sectional was not covered under the warranty. CSR continually accused me of damaging the sectional when I moved the couch from my dining room to my living room. This was the furthest thing from the truth and a loop hole that CSR exploited to not cover my defective piece of furniture. I continuously pushed back explaining the circumstances around the delivery but was completely unheard as a customer. I was told repeatedly that I would receive a call back from a manager but was never contacted despite a dozen follow up calls from my end. During one of my follow up calls to CSR, I was told by one of the customer service representatives that in my call notes, it stated that I agreed to pay $150 for the repair. This never happened, which means that one of my previous reps must have added false notes into my specific file. I then attempted to escalate this further and wrote an email to corporate but never received a response. I even followed up multiple times on my email chain to corporate and still no did not receive a reply. My last effort was to visit the store of purchase to speak with a manager. The manager and representatives in the moment were understanding, and communicated to me that they would follow up on my case. The store manager Shawn even agreed to follow up with me in 3 business days on a resolution. 3 days went by and I never heard back from the store manager, I followed up and was told that I would have to pay $150 for the repair because I moved the furniture in my own home. At that point out of sheer frustration, I made the $150 payment because my couch was broken for almost 60 days and I wanted my couch back. I learned a valuable lesson about the Ashley Furniture Protection plan and warranty that should be shared. It doesn’t cover a thing, so save your money. If you move furniture in your own home post delivery, they will not cover any sort of damage that will occur. Ashley will in fact use this against you to not cover any damage that may cost the company money. The final lesson is that Ashley doesn't value their customers. If I had the ability to provide a 0 star rating with Ashley Home Furniture I would and more important will NEVER buy a product from them ever again.

Jeff G at Freehold was incredible to work with and knowledgeable. He helped us pick the perfect couch within our budget and listened to all of our questions. Highly recommend!

It's ok

Jeff G was absolutely fantastic! We can’t wait to come back and buy the rest of our furniture from him!! Thanks again Jeff!

Jeff was absolutely amazing! He was able to give us as much or as little information as we wanted! He allowed us to roam the store without the normal “being followed around” as we’ve experienced in other furniture stores. He was incredible to work with and allowed us to furnish most of our house with such ease!!

Jeff G of Ashley Furniture made our entire experience seamless from beginning to end in purchasing our new bedroom set. He was incredibly patient and knowledgeable from beginning to end…and our furniture will be in even sooner than expected! We will definitely be back.

Had breakfast with my mom, then decided to stop by the store to look at mattresses because she's wanted a new one for awhile. Within 10min she found the one she wanted, size and frame all for a good deal plus delivery fee waived. Jeff G was the one who helped us and he was wonderful, looked up everything my mother wanted and as I said waived delivery. We would come back and buy from him again. This was a very productive day for us. Jeff G made it so.

Jeff G at the Route 9 store in NJ was very helpful

The team at freehold, NJ and Jeff were super helpful. Thank you Jeff for helping find my new living room furniture.

Thanks Jeff G!! Very helpful and made finding furniture extremely easy

Jeff G. Was great

My husband and I were shopping for a new living room couch and loveseat today. We weren’t sure where to start in the showroom, and luckily, Jeff G. approached us, asked what we were looking for and showed us the section of the showroom that had what we were looking for. Jeff was incredibly helpful, (and not at all pushy!!), demonstrated the features of the furniture, and was so helpful in assisting us! Definitely look for Jeff when you head into Ashley!

Jeff G was incredibly helpful in my quest to buy furniture for my new home. It was a stress-free experience!

Jeff was amazing. Answered all of our questions. Very knowledgeable and so very nice.

Jeff was attentive and I needed measurements which he did for me !! Good on the price and I even brought my fur baby since I needed to make sure she fit on the chair with me!! Jeff was great

Since I have moved into the area about 3 years ago, I have had several instances to shop at this Ashley location. Each time I have found the staff to be professional, courteous and informative. Further I have found the prices competitive and the quality of the furniture outstanding. The purchases that I made were delivered in a timely fashion. I would not hesitate to shop there again .

Jeff was both friendly, patient and detailed. He worked with my indecisive ness pleasantly. Jessica was equally pleasant with our final purchase. Overall, it was a great experience. I will visit Jeff again!

bought a sofa from jeff. The guy made my dream a reality!!!!

Jeff G was very helpful and a pleasure to work with. I will definitely be back to Ashley Furniture.

Excellent customer service. Jenna was so helpful with everything. I will make sure that I go back to her if I need to buy more furniture for my apartment :). Thank you.

It's just ok