Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Green Brook, NJ represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
The Ashley Store in Green Brook, NJ is committed to being your trusted partner and style leader for the home. This commitment has made Ashley The Largest Furniture Store Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
Ashley Store Green Brook, NJ
What our customers say
Super friendly staff, Mark was very helpful and easy to talk too. He answered all our questions with ease, he also gave us his number if we had any questions. Everything was a breeze!
Ask for Mark! Made our couch buying experience very easy and was super helpful.
I went to buy a sofa set. The sales-rep lied to me while describing a sofa as made of real-leather, but when I checked in the the internet after buying the sofa, it clearly stated as made of faux-leather. The next day I went to cancel my purchase, they charged me TWICE instead of refund. After pointing that error, they finally refunded both the charges, but absolute NO APOLOGY for lying or charging me twice instead of refund. They behaved like a shady business.
Terrible Experience!!! Please save money and your energy! Don't even try to call when you have a problem they do not get anything resolved. We have been waiting over 6 months to try to get our coach fixed. I paid over $2.000 for the coach and also an extra $500 for a protection plan. After 4 months we noticed that the back frame of the chase was broken. We filed a complaint and October of 2023 and since then the Manager Store Charles has been playing us out back and forth that is under the warranty company, the warranty company said that they don't cover it. Finally never got fixed and I will file a complaint with the Better Business Bureau.
Placed and order for a sectional on the 3rd of February 2024 was told the items would arrive in their warehouse on the 11th. Then I would be contacted to schedule delivery. On February 5th 2024 I called to see if we could change the item from right facing to left facing and was told availability and everything would be the same. I received a call today, the 20th of February and was told they are in stock but earliest delivery is next Tuesday the 27th. When they asked if that works I asked for a time frame (because you know people work) and was told they call the day before with the a 4 hour time frame. Aside from the kind salesperson ( Tom Loomis ) everything thing else has been the opposite of what I was told at the at the time of purchase. Most likely will shop somewhere else where they respect their customers time.
Purchased a bedroom set with a bed, nightstands and a chest in July 2023. The bed felt flimsy to begin with and the legs under the slats of the bed started coming off immediately upon use. Called customer service who promised a replacement of the legs, but no timeline regarding the arrival of the part. 2 months later, we are still waiting for a replacement parts while customer service keeps providing a new estimated date of arrival for the part. The furniture looks good, but their quality is questionable and service is unreliable. In hindsight, we are stuck with a broken bed and feel that we should have purchased furniture elsewhere.
Very clean and employees where informative and helpful
Gave the store a call today and the person on the other line was super rude and I asked her to apologize and she said no and I was wasting her time. She gave me misinformation and when I called back she didn't want to right her wrong. She said she was the office manager. I told her it was not in good practice to talk to customers in the style and fashion that she did with me. I never saw her but I wouldn't be surprised if her outside reflected her inside. With that said the general manager needs to hire someone else who'll have etiquette and decorum when speaking to potential paying customers. The other Ashley Furniture stores were very pleasant and helpful and I will be going there.
If I could give 0 stars I would. I purchased from them years ago had a decent experience and the furniture was durable for the amount paid. Fast forward 8 years furniture needs to be replaced. Opened an Ashley’s card and went in picked out a bedroom set. We were also sold an upgrade to an adjustable base with the mattress we purchased. The set gets delivered and there is damage to the bed along with the drawers not being assembled correctly and the board under our adjustable base was not sturdy once pressure was put on the mattress. We call to let them know. They send someone out to fix the drawers and the boards but not the esthetic that was messed up on the bed. He fixes drawers and boards . A couple weeks later the boards holding up the adjustable base and bed break. They send someone else out. They tell me the adjustable base is too much pressure on the bed and it would have to be replaced. Someone comes out to replace it and it is the same base . Same thing happens to the point the bed is sunken in and it’s creaking.( lt was delivered in May) At this point it is July and still no fix. They then send someone else out and it is the SAME as last time. Someone comes out to replace it and it is the same base . They take it back to the warehouse and let me know someone will be in touch. At this point it’s late summer. I’m extremely frustrated. I then get a call from the store manager in Flemington. She tell me the adjustable base is too much pressure on the bed and it would have to be replaced. She was sweet and said she was calling around to get the correct one. She gives me a call back saying the correct one was found and it would be delivered. I’d also get a $500 credit on my Ashley’s card for the inconvenience with everything (mind you the esthetics of the bedroom set still hasn’t even been fixed or addressed since the second guy came to fix it). I then did not hear from anyone and decided to go into the store bc the customer service were not helpful. I speak with the general manager and he lets me know it was in the warehouse and they were waiting on me to let them know when to deliver (news to me again) . He requested the delivery and said someone would be in touch. Someone reached out and the day of delivery to September. It was the correct one. Since then with the exception of the mattress sliding off of it bc it is not sturdy with the bed it has had no weight issues. I then called in sept about the $500’credit bc I was still not seeing it on my statement. They said they saw the notes in the system for it and to give it two billing cycles. Come Nov still nothing. I called in Dec to inquire. I spoke with a man who let me know he did not see it in the notes and I would have to go to the store.. I then asked if he could read me the notes bc I did not understand why he cannot see it in the notes when in previous calls they have.. He then said bc u have over 100 notes here and I have another customer on the line. At this point I lost it and said did you just tell me a customer you have another customer on the line and cannot finish helping me. I then asked his id number he said he didn’t have one so I asked his name and he gave me a hard time with that and I do not believe he gave me the correct name. I then hung up called back asking to speak with a supervisor and explained my situation. The call was dropped. They did call me back after but I missed the call and they left a voicemail. I have yet to call back bc I have been reflecting on how to handle the situation and whether or not I should write the review and file a BBB complaint before trying one last time to reach out to them, but I figured it would get me no where calling again bc this has been an ongoing issue since May 23 and they still haven’t even mentioned the esthetics of the furniture. So all that is to say RUN it’s a headache . $4000 later and I have not had my issues fully resolved.
Mark at Ashley Furniture in Green Brook made the shopping experience easy and smooth. He introduced himself and directed us to the furniture style and type we were looking for. He found the exact piece we were looking for which I had seen online and made the purchase process seamless. Thank you Mark.
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage™ Synchrony credit card. 60 equal monthly payments required. Down payment, tax and delivery may be required on in-store purchases.
^°Qualifying purchase amount must be on one receipt. No interest will be charged, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. Down payment may be required on in-store purchases. See sales associate for details. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 01/01/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer at any time.