On March 9th, we visited the Ashley Furniture store in Greenbrook and had a fantastic experience with the sales representative Ahmed. We also interacted with the store manager, Mike, and everything initially went smoothly. We placed an order for a set of couches and were told to expect delivery over a month later, on Saturday, April 12th. When April 12th arrived, we received the delivery—but unfortunately, the couches were the wrong color. Confused, we immediately contacted the Greenbrook store. The finance or office manager who answered was extremely rude, unhelpful, and dismissive. Instead of offering support, she simply told us to “deny the delivery” and informed us that the store manager was on lunch. The delivery team themselves acknowledged the mistake and confirmed it was an error on the store’s end, not ours. Despite this, when speaking later with the store manager, it was implied that we would not have a clear delivery date for the right color couch. Frustrated, we went out shopping the next day and ended up purchasing a new set from Raymour & Flanigan in North Plainfield, where we received outstanding service. We returned to Ashley’s to request a refund of our down payment, including taxes and delivery fees. We were told to call Monday to have everything canceled. When we did, on April 14th, we were then told the couches wouldn’t be scanned into inventory until Tuesday, because the warehouse or delivery service wasn’t operating on Monday—information that no one shared with us beforehand. After this entire ordeal—miscommunication, rude customer service, and delays—it became clear to us that we could no longer do business with Ashley Furniture. While our initial in-store experience was pleasant, the follow-up service was unacceptable. The two women at the front desk, in particular, were incredibly rude and dismissive, and their attitude was a big part of why we ultimately canceled our order. We will not be returning to Ashley’s in the future

Adel was very patient, knowledgeable, and friendly. He spent hours walking the floors with us to help us furnish our new home. Great customer service.

Tasha has been really helpful and patient and helped me to find the right coffee table and the mattress that i’m looking for even when the store was about to close.

Great and friendly staff. Was greeted by all staff availble this evening. All staff were knowledgeable and helpful. Management was very friendly and understanding.

Unique pieces and a warm, welcoming team

Sales reps were amazing. Helped answer all of our questions and made us feel welcome.

very good , employees are nice and respectful, got what i was looking for

Tasha was awesome! Everyone here always is! Thanks

Mark was great at helping me get the best price for quality furniture!

Edwidge, Heather and Adel

The excellent service starts from the moment you walk inside Ashley store. Tom our salesperson was so helpful so knowledgeable, so patient. Tom answered every question we had. The end of our purchase couldn’t be better with the help of Edwidge who finished the paper work as fast as she could. I’m so happy I came to Ashly to buy my new bedroom set.

Gave Edwidge my invoice and went home ! Great service !

The Salesman was helpful and walked us through every step of the buying process.

Very helpful

Adel, Jamel, and Mike were very helpful!

Tasha was a pleasure to work with. Provided vital information pertaining to the invoice and all of my options prior to making any financial commitment. 10/10 highly recommend!

We recently purchased some family room furniture from Ashley Furniture Homestore on Route 22, Green Brook, NJ. Our salesperson, Tom Loomis, took his time to understand what we were looking for and made some helpful suggestions. He made us feel comfortable and didn't pressure us. The entire process was pleasant. We received the furniture when promised and are very happy with the selection. We highly recommend Ashley and Tom Loomis!! A Five Star Experience!

Came in just to window shop but ended up settling and buying a couch with Tasha. Super sweet and very knowledge about the furniture.

Rafael Diaz demonstrated exceptional product knowledge. He was able to answer all my questions about materials, construction, and care with clarity. Rafael Diaz was incredibly patient and attentive.he listened carefully to my needs and helped me find the perfect furniture for my home. Rafael Diaz and store manager Mike Peterson made our shopping experience enjoyable and stress-free. I never felt pressured. I'm very happy with my experience and recommend.

I came to Ashely looking for a dinning table set and coffee tables. I am glad I met Tasha, she helped me to find the items I was looking for. Thanks Tasha.

Great customer service and on time delivery.

Very informative and accommodating! Easy to talk to and didn't get bullied into buying!

Amazing service from Tasha!

Mark was an incredible salesman! Very helpful and went above and beyond for furniture needs!

Service was excellent and did not feel pressured at all. Very accommodating

Customer service was great but delivery ETA is too long (about 1 1/2 months). If there is no stock of item, it should be told to the customer upfront, before purchasing

Everyone at the store was great. The GM, Michael Petersen, showed me every piece of furniture that fit the description my fiance and I had. Then he gave us the space to make our own decision. Once we had everything we wanted, the gentleman at the front desk, Jamel, was very fun to talk to and handled everything smoothly. 10/10

The service was incredible Ahmed help me pick out my sofa bed at the store he was extremely kind, friendly, and knowledgeable. To top it off the delivery service came right in time and helped assemble the furniture and showed me how to operate the bed

Excellent experience purchasing a new sofa at Ashley! From start to finish everything went our way and we couldn’t be more grateful. Caught an “inventory reduced sale” and got a great deal. Really great! The delivery was made two weeks sooner than promised, and the drivers texted prior to arrival, were on time, and friendly and professional (in spite of my third floor walkup apartment). They were in and out in just a few minutes and we have been enjoying our new sofa ever since! Highly recommend a visit to Ashley!

Even though we didn’t end up purchasing from Ashley Furniture in Greenbrook I would like to give them a wonderful review as they were extremely helpful and did their best to see to our needs. I would definitely recommend them and use them if I needed any future furniture. Each person we dealt with there was very nice and eager to assist, unfortunately they couldn’t get the item we needed in the timeframe we needed it, not their fault, we were under very strict time constraints as our prior furniture store messed up our order and we had to last minute seek out another store for what we needed. Overall I can say we had a pleasant experience with Ashley and their staff and would like to give them a favorable review.

The application process was quick, staff was excellent, delivered on time, and am sleeping like a baby 🥳

Great experience at Ashley Home Furniture in Green Brook, NJ. Our sales rep, Tom Loomis, was knowledgeable, personable & patient while my husband and I shopped around & took our time to make our decisions. We purchased a bedroom set as well as a box spring & mattress. VERY happy with our purchase & the service!

Very pushy sales. There is always a sale going on

Unhelpful. I can't recommend going to this location and don't plan on spending money here. Salesperson was unable / unwilling to suggest items based on our needs and said we could figure it out ourselves. An alternative store near Wegmans was a very different experience and that store is highly recommended. I give two stars because at least there was an employee by the door.

Very laid back, friendly, and knowledgable staff. Tasha got us exactly what we needed. She rocks!

Tasha and Mike were absolutely wonderful and helpful im helping find the best rug!!

Tasha was absolutely fabulous and incredibly helpful

Your obnoxious alarm goes off almost every single night all night long until 10 am when someone opens. Don't you get notified from your alarm company? Does your staff not know how to set the alarm? It's so out of control and needs to stop.

We went to Ashley today for a new frame for our mattress and we were met with the most helpful salesman, Rafael and manager, Mike. They treated us with so much respect and understanding when our 1 year old was all over the place. Heather and Jamel, the customer service representatives, were beyond helpful in us making a purchase here. Completely recommend coming here!

Wanda gave us a terrible experience as the sales person/customer associate. Rude, sarcastic, and inconsiderate. My wife and I were at the store and asked where the bathroom was, and she provided such a rude/nasty response. If you can't provide others with proper customer service, re-evaluate your career in customer care/sales. The absolute worst sales person I've ever encountered!! The entire store staff was pretty rude and inconsiderate as well.

Recently we purchased two rooms of furniture, prices are great, Tom the salesperson who helped us, great. The manager great, but I have to share that the most UNPLEASANT experience that ruined what would have been a five-star review are the two women at the front/checkout desk. We have visited the store at least 4 times. At first I gave the benefit of the doubt and thought maybe they are tired or just had a bad day. Not so....they both are CONSISTENTLY MISERALBE! There is not an ounce of customer service quality in their bones. When asked a question their facial expressions say, "you are bothering me and interrupting my time on my cell phone!" There facial muscles obviously do not work because they do not smile ever! There is no greeting...like how can I help you....not even a "Hi." I could have stood in front of them at their counter all day and they do not look up or say "Can I help you?" I never write reviews but feel this needed to be said. I do not know how these two women keep their jobs!! If I ever purchase from Ashley again...I will definitely look for another location.

Nice store with good selection. The salesman said he would give us a ‘deal’ on a couch but when we looked it up online it was cheaper to buy it online without any ‘deal’

Great experience and price. I would have liked to have been notified when the "tentative" delivery date was not going to be the delivery date. We were waiting. Other than that it was great.

Tasha was great, very professional and accommodating!

Excellent service. Great prices. Tasha was very helpful.

Bought a new couch with Tasha’s help, she was very kind and gave us all the info we needed during our visit!

Tasha was great! She listened and adjusted on the fly as we refined our style. We found what we wanted on our first visit 😁

Tasha is fantastic! So knowledgeable and helpful, seek her out!

Tasha was very helpful and enjoyable to work with.

We purchased a bedroom set and mattress. The sales representatives Alex and Raphael were very helpful and knowledgeable of different brands and styles. They offer advice in the selection and ensured attention with pleasant and skilled support. I plan to go back for another room in near future.

The storeroom was clean and offered a variety of options! Our salesperson, Adel was so kind and helpful!

I’m happy with my purchase and thankful for Adel”s help with guiding me around the store !

We called and had terrible customer service with who ever was on the phone! That first impression just set the standards for this store and I will be shopping else where.

Everyone was very friendly.

Excellent, the best! Very understanding and helpful! Great quality. Recommended to me by a family member out of state!

It’s been a great experience with Tasha at Ashley Homestore in Greenbrook- quite delighted to share this positive experience

I came to the store to see a Nightstand, the sales manager Alex showed me the options and he explained the sales and took me and my wife to the mattress station and we walked out with mattress and adjustable base i thank him for making our life smooth experience and we sleep better now.

The last person I spoke to gave me the run around I feel like this particular store has problems helping customers who already paid and now refuse to answer the phones.

Tasha was a great help! Thank you guys so much!!

Great help in selecting bed and mattress. Adel Ahmed

Tasha was great to work with and found us exactly what we were looking for!

I went there recently to look for furniture. They had signs plastered all over the place that everything was "half off." When I asked for prices for certain pieces, I was given prices that were SIGNIFICANTLY higher than on-line. Not only was everything NOT "half off," the prices in this store weren't even close to on-line prices at their website. When I asked what the delivery prices were, I was told "$270." Not only was this price ridiculous, it didn't include taking away your old furniture. Shop here at your own risk.

We recently bought a couch set from this location and were happy to see different options available to choose from. Tasha greeted us upon entry and was able to answer any questions we had.

We have been furniture shopping for weeks. Walked into Ashley in Green Brook and was impressed with the overall showroom and variety of options at different price points. Salesman Mark was extremely helpful knew all the couches and pointed us right to the ones that fit our needs. Price was great and we are thrilled with our choice. Will go right to Ashley next time and skip the shopping around!

Tasha was very helpful with finding what we want.

Very friendly and helpful. Tasha was down to earth and answered all our questions.

Terrible and rude customer service.

Beautiful store

What a ripoff this particular store is. I bought my bed frame from Ashley’s years ago, I decided to go take a look to buy the other furniture to match. They wanted $600 per nightstand…when I looked it up on there website it was $139.99 and if I didn’t look it up the worker would’ve NEVER told me they would match it. It’s disgusting that they rip people off for not checking other places first.

Thank you to Tony La for going above and beyond with customer service throughout the entire couch shopping process. I definitely recommend asking for Tony if you need anything from Ashley.

Wanda was beyond amazing on a last minute emergency! Above and beyond! We will be back. They truly do care! Sincerely Elayne and Leslie

We came to Ashley to browse. Decided on a dining table then found a sectional as we were checking out. Joe was so helpful throughout the entire process. We had to go back home to measure and make sure all would fit and he was so patient with us. He really worked with us to find the best pieces that would fit. We came back and added the sectional and now waiting for it to be delivered!

Absolutely wonderful all Managers & Associated gave great customer service.

Everyone was very helpful! Thanks Mark, Wanda, and Ed! We appreciate it!

Excellent service and choice 👍, Wanda was excellent 👏

Yes, this place I will give them a zero star so they lucky they got one. There are a scam. I’ve been trying to call for weeks for my warranty on my table. No answer. Call the store for weeks. No answer. Stay away from the store.

Wonderful customer service. Quick 0% financing approval and the price was unbeatable.

I highly recommend this store. Tom was a true professional & provided excellent advice and service.

Wonderful experience working with Ms. Wanda.. She gives a personal touch and suggestions while deciding on furniture of our house which we really appreciate. Would love to work with her in the future also. Thanks

I recently had the pleasure of shopping for a bedroom set at Ashley Furniture, and I can't express enough how positive my experience was, thanks in large part to Tom Loomis. From the moment we walked in, Tom was courteous and kind, making us feel welcome. What I appreciated most was his approach: he gave us the space we needed to explore our options without feeling pressured. Tom was always nearby, ready to assist with any questions or concerns we had. His knowledge of the products helped us feel confident as we navigated through different styles and choices. Thanks to Tom's support and patience, we found the perfect bed set that fits our needs and style. I highly recommend seeking him out if you're shopping at Ashley Furniture. His professionalism and friendly demeanor truly enhanced our shopping experience!

Tom and Wanda the GM are fabulous to work with. I would recommend Tom as a salesman anytime.

I was looking for a sectional couches for over a month and the sales rep Tom, found me exactly why l needed! Tom was a pleasure to deal with. So if you're going to Ashley's, be sure to ask for Tom!

Rashoun and Wanda were so great at helping us find a couch for a price that worked for our budget! Ashley was a much better experience than any other name brand furniture store we visited.

The store and Tom were both great!!

The in store service was very good . But they need to work the delivery dates .

Big mistake buying from this store and from Ashley in general. NEVER AGAIN. Learned my lesson. Management and corporate are Big mess FAR from professional. I bought some furniture from Ashley and some from Raymour and I can just see the difference…HUGE

Had an amazing experience ! The employees were very helpful with any assistance I asked for and enthusiastic throughout the process

Wanda is amazing!! Everyone in the store is super helpful and welcoming!!

great experience great people

The experience st the store was a little bumpy at first, but the manager Wanda was great. She help me with all my questions. The delivery experience was good. They made the delivery in the time frame i was given, even though they didnt speak much english , we were able to communicate.

Tom was an excellent salesman. Unfortunately, the sectional although very comfy wasn’t put together too even. The ottoman came in a dark grey and I had chosen more of a blueish gray.

TERRIBLE!

Very knowledgeable and professional outstanding customer service. So so nice

Rashoun was excellent, and I would recommend him to anyone.

Not only did we buy the most perfect couch today during the Labor Day sale, the two ladies Veronica and Wonda made the purchasing experience awesome! They explained all our finance options and got us free delivery and added on the protection plan!

Tom Loomis was an amazing help. He was professional and knowledgable. He even helped when he wasn't in the store. And then. Wanda. Wow. I had just a fabulous experience at Ashley. Thank you!

Worst experience. We bought a new couch, at first it was beautiful with the days it came like an old couch, the material isn’t good nor long lasting. I honestly wouldn’t go back to this store to buy anything for my house

Rashoun and the rest of the team were a great help in the purchasing process, looking forward to our new couch!

PLEASE NEVER ASK FOR Edwidge! She gave us the worst customer experience ever received… we have been loyal clients at Ashley in Greenbrook for years! Wasted money to receive this kind of treatment…! I can’t believe how she says she is a manager, so rude with such a lack of professionalism! Please BUY everything ONLINE DO NOT GIVE THIS STORE THE MONEY TO PAY THIS kind of people that should be working somewhere else doing anything that’s not related to be with clients or sales!

Purchased a dining room set in June and it is the middle of August and still did not get it. They never answer their phone and when they do it's with an attitude. I had to show up to the store to request a cancelation and refund in which they told me they could not do until 8/12 because the last item was "in transit " and they would call me when "checked into warehouse " so I could drive back to the store to get a refund. It is 8/20 and still no phone call. Ofcourse a request has been placed with credit card company for a full refund as this company is a joke. I feel for the employees as it is not their fault that items are not delivered on time and as expected. Shop somewhere else

Rashoun Kearney was great! He was very patient with us and we walked away with what we wanted!

Had the best interaction with the store manager, Elizabeth yesterday. She was super knowledgeable and friendly and did not rush our interaction. I notified her of my upcoming relocation (which meant I could not purchase from her) but still she showed me her well kept and organized showroom. They have a ton of display items. My favorite feature at this location was the large touch screen located on the first floor of the structure. You can search the website for different color variations, ideas and dimensions of items.

We went to Ashley's on rte 22 to look for some furniture to furnish our new home. Our sales person Jada was nothing short of wonderful. She gave us insights on the couches they offered and was extremely patient with us and answered every question we had. She also helped us pick out a coffee table and new entertainment center based on the rustic theme we were going for. All in all, her professionalism, knowledge and all around wonderful attitude helped us make informed decisions during a stressful time of purchasing a new home. We can't thank her enough for her awesome help and wonderful advice. Thank you JADA! Had to alter this review. My original view of Jada and the sales team still stands. However I literally got my last piece of furniture about two weeks ago. This company drags you through the ringer just to get your furniture out to you. They also promised to have people call me on July 12th, that never happened. Then after harassing them, they told me they would call the 20th which never happened. Then they said furniture would arrive a week later, never happened. They then blamed the warehouse even after telling me the warehouse assured them my furniture was in. Long story short, I purchased furniture in June and didn't get it until August, even after various managers (who sometimes like you talk very rudely to you as if you're the problem) gave me guarantees and assurances at least on 4 different occasions. They were quick to take my money but their customer service really dragged. Also, shout out to Wanda, who assured me she'd call me to rectify these issues once the furniture finally arrived only to never call me at all. Seriously it's no wonder why Ashley is tanking. When your managerial staff can't even return calls or make false promises to shut customers up, it's truly a wonderful how this company is still in business. Shameful. Never buying a single pillow cushion from this store, let alone ever considering Ashley furniture for a single damn thing ever again. Do yourself a favor, drive down the road to Raymour and Flannigan's. They had all of the other furniture I needed wrapped packed and delivered within the week.

Tom helped my client with a purchase of a couch, loveseat, and ottoman. He was extremely helpful, kind, and informative. Definitely will be coming back!

Jada and all of the workers were very helpful. They were all very respectful. Although I didn’t purchase anything today I definitely found things I was interested in and do intend to come back for a purchase in the future.

This Ashley location is gorgeous and our sales associate Jada was so helpful answering our questions and knowledgeable— she made furniture shopping effortless and even fun!

Great prices and service

Tony & Anthony Top Shelf

Expensive

Great experience

Super friendly staff, Mark was very helpful and easy to talk too. He answered all our questions with ease, he also gave us his number if we had any questions. Everything was a breeze!

Ask for Mark! Made our couch buying experience very easy and was super helpful.

I went to buy a sofa set. The sales-rep lied to me while describing a sofa as made of real-leather, but when I checked in the the internet after buying the sofa, it clearly stated as made of faux-leather. The next day I went to cancel my purchase, they charged me TWICE instead of refund. After pointing that error, they finally refunded both the charges, but absolute NO APOLOGY for lying or charging me twice instead of refund. They behaved like a shady business.

Terrible Experience!!! Please save money and your energy! Don't even try to call when you have a problem they do not get anything resolved. We have been waiting over 6 months to try to get our coach fixed. I paid over $2.000 for the coach and also an extra $500 for a protection plan. After 4 months we noticed that the back frame of the chase was broken. We filed a complaint and October of 2023 and since then the Manager Store Charles has been playing us out back and forth that is under the warranty company, the warranty company said that they don't cover it. Finally never got fixed and I will file a complaint with the Better Business Bureau.

Placed and order for a sectional on the 3rd of February 2024 was told the items would arrive in their warehouse on the 11th. Then I would be contacted to schedule delivery. On February 5th 2024 I called to see if we could change the item from right facing to left facing and was told availability and everything would be the same. I received a call today, the 20th of February and was told they are in stock but earliest delivery is next Tuesday the 27th. When they asked if that works I asked for a time frame (because you know people work) and was told they call the day before with the a 4 hour time frame. Aside from the kind salesperson ( Tom Loomis ) everything thing else has been the opposite of what I was told at the at the time of purchase. Most likely will shop somewhere else where they respect their customers time.

Purchased a bedroom set with a bed, nightstands and a chest in July 2023. The bed felt flimsy to begin with and the legs under the slats of the bed started coming off immediately upon use. Called customer service who promised a replacement of the legs, but no timeline regarding the arrival of the part. 2 months later, we are still waiting for a replacement parts while customer service keeps providing a new estimated date of arrival for the part. The furniture looks good, but their quality is questionable and service is unreliable. In hindsight, we are stuck with a broken bed and feel that we should have purchased furniture elsewhere.

Very clean and employees where informative and helpful

Gave the store a call today and the person on the other line was super rude and I asked her to apologize and she said no and I was wasting her time. She gave me misinformation and when I called back she didn't want to right her wrong. She said she was the office manager. I told her it was not in good practice to talk to customers in the style and fashion that she did with me. I never saw her but I wouldn't be surprised if her outside reflected her inside. With that said the general manager needs to hire someone else who'll have etiquette and decorum when speaking to potential paying customers. The other Ashley Furniture stores were very pleasant and helpful and I will be going there.

Update:5/6/24still have heard nothing from them, still have no received my credit, and bed is still not fixed.I will be disputing the charge!STEER CLEAR! DONT GET SCAMMED! If I could give 0 stars I would. I purchased from them years ago had a decent experience and the furniture was durable for the amount paid. Fast forward 8 years furniture needs to be replaced. Opened an Ashley’s card and went in picked out a bedroom set. We were also sold an upgrade to an adjustable base with the mattress we purchased. The set gets delivered and there is damage to the bed along with the drawers not being assembled correctly and the board under our adjustable base was not sturdy once pressure was put on the mattress. We call to let them know. They send someone out to fix the drawers and the boards but not the esthetic that was messed up on the bed. He fixes drawers and boards . A couple weeks later the boards holding up the adjustable base and bed break. They send someone else out. They tell me the adjustable base is too much pressure on the bed and it would have to be replaced. Someone comes out to replace it and it is the same base . Same thing happens to the point the bed is sunken in and it’s creaking.( lt was delivered in May) At this point it is July and still no fix. They then send someone else out and it is the SAME as last time. Someone comes out to replace it and it is the same base . They take it back to the warehouse and let me know someone will be in touch. At this point it’s late summer. I’m extremely frustrated. I then get a call from the store manager in Flemington. She tell me the adjustable base is too much pressure on the bed and it would have to be replaced. She was sweet and said she was calling around to get the correct one. She gives me a call back saying the correct one was found and it would be delivered. I’d also get a $500 credit on my Ashley’s card for the inconvenience with everything (mind you the esthetics of the bedroom set still hasn’t even been fixed or addressed since the second guy came to fix it).I then did not hear from anyone and decided to go into the store bc the customer service were not helpful.I speak with the general manager and he lets me know it was in the warehouse and they were waiting on me to let them know when to deliver (news to me again).He requested the delivery and said someone would be in touch.Someone reached out and the day of delivery to September.It was the correct one. Since then with the exception of the mattress sliding off of it bc it is not sturdy with the bed it has had no weight issues. I then called in sept about the $500’credit bc I was still not seeing it on my statement. They said they saw the notes in the system for it and to give it two billing cycles. Come Nov still nothing. I called in Dec to inquire.I spoke with a man who let me know he did not see it in the notes and I would have to go to the store.. I then asked if he could read me the notes bc I did not understand why he cannot see it in the notes when in previous calls they have.. He then said bc u have over 100 notes here and I have another customer on the line. At this point I lost it and said did you just tell me a customer you have another customer on the line and cannot finish helping me. I then asked his id number he said he didn’t have one so I asked his name and he gave me a hard time with that and I do not believe he gave me the correct name. I then hung up called back asking to speak with a supervisor and explained my situation. The call was dropped. They did call me back after but I missed the call and they left a voicemail. I have yet to call back bc I have been reflecting on how to handle the situation and whether or not I should write the review and file a BBB complaint before trying one last time to reach out to them, but I figured it would get me no where calling again bc this has been an ongoing issue since May 23 and they still haven’t even mentioned the esthetics of the furniture. So all that is to say RUN it’s a headache . $4000 later and I have not had my issues fully resolved.

Mark at Ashley Furniture in Green Brook made the shopping experience easy and smooth. He introduced himself and directed us to the furniture style and type we were looking for. He found the exact piece we were looking for which I had seen online and made the purchase process seamless. Thank you Mark.

Very good selection of furniture. The sales team helped us make a good choice. The store was not lit very well due to much needed bulb replacement.

I had an excellent experience with Tony as my sales associate. He was super friendly and helpful which made my buying experience a breeze! Tony's efficiency and exceptional service truly stood out. I'm impressed and will certainly return for any future furniture needs.

Tony La did a great job for us. He was patient while shopping and then made sure we received everything before the Holidays.

Better then BOBs

Everything went smooth. We had all our questions answered and in 15 minutes we were checking out. This is my second purchase and I’m still really happy with everything.

Tim the sales man was an fantastic sales rep, definitely knows what he’s doing and how to describe the products, but check out process I don’t recall her name might be “Erica” but she’s a rude person felt like she didn’t want to be there at work. If it wasn’t for Tim and the outstanding service he gave my wife and myself I would have gotten up and left.

After a nightmare experience with Bobs Furniture in Union, NJ we came to Ashley furniture and was greeted by the manager, Charles. Charles helped us locate our replacement furniture due to the fact we were returning everything to Bob’s Furniture because they were worthless The sales rep, Tom, was beyond helpful and we were satisfied beyond our expectations Every person at this store makes up an impressive team. Thank you, Charles and Tom. You both were great.

ZERO STARS! Edited review. Stay away from Ashley Furniture. The bedroom set we ordered was delivered without the hardware necessary to assemble. The delivery staff said this happens frequently and took the bed back to the warehouse. They said someone would contact us to follow up. No one contacted us. When I called to find out the status of our bed I was told it needed to be reordered and would be in January 16th (5 weeks). We are left without a bed and with no reasonable alternative solution. The customer service representative at the warehouse was curt and defensive. When I offered two alternate solutions, I was dismissed. While the sales associate was helpful & knowledgeable, there are no quality assurance measures in place to ensure the products being delivered are complete. The warehouse blames the manufacture and customer service is non existent. Their nonchalant attitude and repetitive, "sorry for the inconvenience" response is a poor display of customer support. I won't be a returning customer and advise you to stay away from Ashley Furniture. Tom was super helpful & knowledgeable.

The worst customer service!!!!! They are rude, nasty, and my couch never got delivered. They do not care about the customers, not worth your money! DO NOT BUT YOUR FURNITURE HERE!!

The salespeople here were very rude and condescending. Mark was especially patronizing. I was followed around the store, and was not taken seriously as a customer. When I expressed that I wasn't interested in the two pieces of furniture he showed me, Mark told me that he would escort me out of the store because he "didn't want to waste [my] time" which felt demeaning, like I was wasting //his// time. I didn't even get the opportunity to look around at other pieces! Super unfortunate, as I've purchased from other Ashely's stores and had great experiences. I'm grateful I took my business elsewhere!

If I could give zero stars.. I would. The worst customer service I have ever experienced. Dresser was delivered damaged. I have been calling this store constantly for 2 straight days and no one answers the phone. Called customer service and they tried reaching the store and still nothing and was told only the store can resolve this issue since I purchased in store and not on line!!!! Disgusting!!!!

Tom was excellent !! 10/10 experience and made the process extremely easy! Will definitely be recommending

We had an excellent salesman, Mark. We looked for furniture in a number of stores and Mark was the most knowledgeable and helpful without being high pressure. He found ways to save us money as well. Thanks again for all your help Mark.

Mike really knows about his product! He was informative without being pushy.

Highly recommend working with Amanda at this Ashley location. She was very informative and helpful, helping my husband and I find a comfy couch that checked off all of our boxes.

My husband and I visited this location on a Saturday morning and our sales associate was Amanda. She was very personable, down to earth, and extremely helpful. We ended up purchasing our bedroom set that morning and very pleased with our overall experience at this location. Will provide an update once items are delivered.

We had a great experience at the Ashley store in Greenbrook. Our salesman Mark was professional, knowledgeable and courteous

Very nice professional work unlike other stores I have been to. People here knows what they are talking and helped with right information.

Tiny La was great in assisting us with purchasing a guess bedroom set.

Tried for a year to avoid a review but here we are. I paid for a furniture protection plan and a year later it hasn't been rectified. Every time I call the store I paid they send me to the customer service number which in turn can only email "The Furniture Doctor" (cannot cc me) and request a call back in 24-72 hours. The furniture itself is beautiful but there is a huge sink hole in my 5 foot ottoman.

Tom was very nice and understood our needs. Furniture seems nice and durable. Tom gave us some good deals on the furniture and still managed to knock off $30 at the end. Will most likely return to this store for further furniture needs. Update: had the furniture delivered today (6/19/23)and one of the delivery guys stole $200 from my wallet. They denied it down to the end. I called Ashley and spoke to a customer representative who someone from other department would call me to discuss. Waiting for that call.

There's a lot to be said about this store, the quality has gone down hard with time . My last furniture lasted about 3 years, we had to go buy new one .

Amanda at this store is absolutely amazing! I went in there not knowing what I wanted and I walked out with my whole apartment practically furnished! She listened and took the time to get a feel for my style. She was right on the money with every piece she suggested and was so incredibly kind and patient.

Promised me I would have my furniture delivered in 2-3 weeks. Didn’t receive a phone call 3 weeks later so I called them and they informed me it would be another 4 weeks until I get it. Rafael lied to our face to get our money.

Just purchased a living room sectional and large ottoman. Was helped by Rafeal, who was wonderful to work with... Helpful, knowledgeable, Courteous. 100% recommend this Bridgewater location. And ask for Rafeal!

Morgan in Green Brook was Absolutely Fantastic, We came in with our hearts set on a particular couch & loveseat and then we saw another possibility. Very patiently she walked us through our options and we ended up buying an upgraded brand instead. The kid is good at what she does.

Tom was amazing! He was extremely helpful and worked to get us the best price possible. We will definitely be back!

Amanda was an amazing help

morgan was amazing. she was patient, helpful and thorough. i would definitely come again to Ashley furniture. i would only want to work with her. A great experience. it took me two hours to decide and she was there for me 100 percent

Really good experience, Tom helped me find a couch that fit my needs and budget very quickly!

Working with Morgan at Ashley Furniture was an absolute pleasure. What stood out to us was Morgan's non-pushy approach while providing valuable insights and guidance without ever making us feel pressured. Morgan was incredibly patient throughout the entire process, making it both enjoyable and stress-free. Our experience at Ashley Furniture was truly exceptional.

Excellent service from Morgan and Amanda

If anyone is looking for furniture in the Green Brook area, I highly recommend Amanda at Ashley Homestore! She is amazing! Amanda is very patient and actually listens to your wants, need, and concerns and she is very knowledgeable about everything in her store. I will be back to see you Amanda!!!

Lovely experience! Amanda greeted my boyfriend and I at the door, let us know of current promotions and directed us to what we were looking for. We were able to comfortably look around by ourselves. She checked up on us gave us some insight on options on the couch we were interested in. Very pleased with the couch we settled on. So friendly and welcoming! We recommend Amanda for any future furniture needs!

Excellent service from Amanda.

I had a great experience with the Green Brook location in NJ — Morgan assisted me with finding the perfect piece for my bedroom. Highly recommend Ashley and this store!

Lyric was my sales rep and she was amazing!! Very helpful and pleasant in helping me select the perfect bed for my daughter!

Lyric was amazing!! I drove 48min from colts neck just to come and buy our bed from Lyric at this branch! Her welcome smile and engaging non intrusive customer service and guidance with navigating the store was superb. She was patient and took time to explain to us everything we were looking at! Love our experience here.

Lyric was super helpful!! We drove almost an hour to come see her and help buy an amazing bed

Morgan was fantastic at helping us select our new couch. Not only was she attentive, but considered our living situation and how big of a sectional we should look for. We also went with the protective plan after she explained all the benefits of it. Thanks again!

Great experience and very helpful. I highly recommend Lyric!

Amanda did an extraordinary job and took her time to help me during my visit in Ashley store.

Amanda was great and very helpful. Go to Ashley’s for whatever you need

Friendly and helpful staff :)

Great customer service by Lyriu.

Lyric was amazing! She helped us with pricing and picking styles that would match our home. We will definitely come back to her anytime we come to Ashley Furniture!

Our sales person was Lyric she was very helpful and patient. I would definitely recommend this store and our salesperson Lyric.

Lyric at Ashley Furniture in Greenbrook, NJ was very helpful in assisting us in selecting our patio furniture. She showed us a variety of options and gave valuable input. options.Not only was she helpful, but she is very personable. She is so easy to work with. A real pleasure

Lyric was very friendly and professional. She took her time, checked and rechecked prices, and worked with her manager to get the best price and delivery setup for us!

Amanda was amazing! So helpful and honest! My second time working with her and it was a pleasure!!! Thanks to her for a great n speedy experience!!

AMANDA PETERSON WAS SUCH A GREAT HELP TO ME WHEN I CAME INTO THE STORE. NOT ONLY WAS SHE PLEASANT AND DOWN TO EARTH, SHE WAS VERY GOOD AT KNOWING WHAT WAS AVAILABLE AND IN STOCK AND WHAT WAS NOT. I FELT VERY COMFORTABLE WITH HER. SHE WAS EFFICIENT AND I LOVED HER BOOTS. SHE'S A GREAT ASSET TO THE STORE.

He’s such a nice guy, best service ever.

Sales help was courteous and professional. Helpful not high pressure.

Lyric Wheeler was very helpful and nice. She made furniture shopping easy and explained everything to me. Front desk check out was fast and the woman who checked me out was nice and explained everything. I will be definitely coming back here for bedroom pieces for me and my husband. Thank you Lyric and Ashley Homestore!!!

Lyric Wheeler was Absolutely lovely and so helpful!!! She was patient with my mother and went above and beyond to satisfy us!!! Thank you Lyric😇

The woman helping us today was named Lyric and she was amazing! Very informative and helpful and all around 5 star service. Thank you!

My experience buying living room furniture at the Green Brook, NJ location was perfection! My sales person was Lyric who was friendly, very knowledgeable about the inventory and a delight to do business with. I would definitely come back or recommend to a friend.

Absolute idiots work at this store. Don’t ever buy Anything from this store. Ashley furniture is the worst company I’ve ever dealt with….. everyone is incompetent.

DO NOT BUY FROM HERE! I bought two queen size beds, and one completely split in half just a year down the road. The 5-year-insurance protection plan did not cover for this, and the store won't do anything about it either. I spent 1 1/2 hours trying being sent from one department to another, and NOTHING. NO ONE TAKES ANY RESPONSIBILITY FOR THIS. TERRIBLE AND FRUSTRATING EXPERIENCE!

Lyric was so nice and pleasant and helpful

Lyric was so nice and pleasant

This store needs to fire their salesman Anthony, extremely pushy and rude. Walked right out the door and watched his other customers follow me. Shame on this store and their pushy salesman. Avoid at all costs.

Nicely located store filled with hustler salesperson who would not only sell you but chew you alive with negative statements like; “are you going to buy today? I don’t want to waste your time.” Like they were busy enough to answer any questions.

Don’t waste your money or time. You are better off going to Ikea. My “furniture for life” all came in damaged with broken draws and scratches. My bed started sinking in within a month.

Very happy with my purchase and assistance of Lyric. She was very patient while I did several tours and two trips before deciding but once I decided, the purchase credit approval etc was done in no time. Highly recommend.

Ask for Lyriu Wheeler. She is awesome.

Lyric was very knowledgeable of all the models on the floor and knew exactly what we were looking for. Pleasure to work with her!

Highly recommend going there and having Amanda help you. What I thought would be a long ordeal was quick and easy thanks to her.

Lyric from greebrook was pleasant and helpful.

Horrible customer service. They told me a certain coach would fit through a doorframe. Couch did not fit so I tried to return. They charged me 25% of my total payment just to cancel! Not 25% if the cost of the couch, 25% of everything, taxes, protection plan etc…so I am out $300 with no couch. They say there is nothing they can do about it. Will never give them any business again. Shameful.

Tom was patient and super helpful with my purchase. I would definitely come back.

Super patient and kind! My family bought a mattress and the sleepologist and salesperson were very knowledgeable and overall great!

Amanda the salesperson was extremely helpful, professional and friendly. My husband and I bought a sofa, two loveseats and a recliner from her. We would definitely ask for her next time we visit there.

Thought I had a good experience until I didn't... My wife and I purchased a couch last July. We also purchased the protection plan along with it. That was a mistake! The salespersonn (Wanda if I remember correctly) told us they covered this and that and don't we worry!! haha its almost laughable now that I look back I shouldve known, but we were rushing to get our house ready for our second child. Just be aware if you file a claim, it's completely up to the company's (ProtectAll) discretion. They were nice enough to send me "partners" in the area to get my couch cleaned though. What a joke. It's literally a basic stain from my toddler. And this couch material doesn't hold up well with a handheld cleaner (I've tried) and it's ruined. $3000 down the drain. We at least want our Protection Plan money back...then I'd change my rating a review to a 3. Still can't get over the lies.

I bought my couch last July and although it’s exactly what I ordered, it’s not the greatest. Definitely not worth $3000. The one thing I do have to say (which as a mom of 2 and one dog I’m super upset about) is they lied about the protection plan! Do not I repeat DO NOT purchase the protection plan! It is an absolute waste of money and you could spend amount of money on a cleaning service anyway. I was told they covered basic stains and that’s just not true. It’s what they decide is ”warranted” to be covered. I want my money back 😩 I’ll never purchase from Ashley again just because of the lies they told. I should’ve known better but I was 8.5 months pregnant just trying to get my new house together.

Great experience - ask for Tom Loomis!!

Was an excellent experience.

Claim they want to give you the best deal and lie to you about placing your order online. I originally came in because I needed help placing an order that I had previously started online. I was hoping it would be a quick trip since I had everything saved to an online wishlist but all the pricing changed so I would be paying more for less items. When I questioned the associate they could not give me a reasonable explanation why this was happening but that “this is a franchise” he then brought over his manager and I found her to be very rude at first and could not give me a clear explanation either. She then explained with the financing I was using that I would be up charged for placing my order online. I came home and was able to place my order plus the 4 additional items they could not order for me WITH an extra discount. Overall I saved $800 to get ALL of the items I wanted by ordering online. Definitely something sketchy about this store. I will not be returning here and would rather drive 45 mins to linden than to be lied to by the manager and her associate. Disappointed

I must say that I am very impressed with the staff at this location. It was a lengthy process purchasing a set for my living room (no fault of theirs), however I left feeling I got a great deal and that I received above adequate customer service and priority. My salesperson Julian was a very big help. This young man hadn’t been at this location working for too long but his professional courtesy and knownledge of company pricing and promotions was amazing. I never felt pressured to make a purchase nor was I followed around the furniture store the way so many other competitors allow their employees to do (smh). Julian answered my questions thoroughly and came back to find me with answers to the inquiries I made , and just made the overall experience a very pleasant one. To the management staff at this Ashley Furniture location on Route 22 in Green Brook , please continue to groom your employees the way you have done with Julian… He is definitely an asset to this company. Your customer service reps and sales staff sets the bar for me !!!

Good selection in-store with excellent build quality and a helpful staff that actually listen. A lot of the design choices seem to lean more modern (petrified/weathered wood finishes) than traditional, but a great showroom and solid experience. Will be back!

Sal & his team were very helpful in making a decision for our couch. He was very patient & I am glad we chose to drive to this Ashley’s!

Our sales person Amanda in the Green Brook store was amazing! We found everything we needed and it was such a quick and easy process. She even helped us stay way under our budget. 10/10 recommend this location and Amanda!

Amanda and David we’re extremely helpful. They were really polite and answered all my questions I will come back here to see them for future purchases.

Lyric was very professional I will recommend this store to my friends

We spent a lot of time at Ashley Furniture and the sales person Dave was very patient with us and listened to what are needs were and yes we did buy a living room set.

Thank you Amanda for all your help! Huge, clean store with plenty of options. Staff is present without lurking. No pressure sales, just helpful info. Amanda even helped us get what we were looking for below our budget! Thomas also patiently explained shipping and finances. Highly recommend this staff and location!

Do not shop at this store. The management is incredibly incompetent and disrespectful. We went to pick up our dinning room set and they refused to wrap it and have it ready for pick up. The manager proceeded to yell at us and asked us to buy our own wrapping and take apart the table ourselves. It took us over 4 hours to resolve this issue. They were rude, nasty and wasted our time and resources. If you want a good shopping experience and easy delivery go to a different store/chain. If I could give a 1/2 star rating I would.

Good collection of items. Rafael Diaz helped me a lot to finalize the right items to buy. Manager (forgot his name) was also helpful. Will definitely recommend this store over Ashley store at North Brunswick.

Stay away from this place.. it is a nightmare. I was fully charged for my furniture and still have NOT received it! The owner Sal he is piece of work. When I went to findout status of my furniture.. all he did is YELL AND SHOUT at me.. he has no professionalism, he is the worst. And they will not cancel your order even is beyond the delivery date and you have to pay 25% stocking fee! This place is the worst! Never again!! If I can give -100, I would!

David was great!! He helped us as soon as we walked in. He was very accommodating to our needs as we’re moving in just a few weeks. I would definitely go back to David for future purchases.

David was really helpful in helping me buy a couch.

Good place for furniture, they have both, budget friendly and expensive furniture. And our salesman was Mr. Arias. We had a great experience with him. Unfortunately the furniture we was looking for was not available, but the price was great. My suggestion is don't get scared with the display prices, always ask to the salesman for a price.

Very nice guy buy from Dino

Excelente atención al cliente

I walked in looking for a discontinued nightstand that was purchased at Raymour & Flanagan for a bedroom set that I purchased. After describing what the furniture looked like, Tom Loomis walked me over to this huge IPad looking device and right away pulled up an exact match!!!! He then walked me upstairs to see the display model and it was perfect! Finally I could complete my bedroom set!!😁👏🏾After promising that I would be back, Tom gave me his cell number to follow up with me and did. Today, (8/5/22) I walked in and he greeted me and helped me to complete my purchase, escorted me to Marie who quickly, professionally and courteously finalized my order. Thank you all for your help. I plan to be a repeat customer in the future at the Greenbrook, NJ location. Wishing you all continued success and thank you for your professionalism and knowledge. - Kamuela Piscataway, NJ

Went in today looking for a bed frame, walked out with that and much more! Great deals, excellent customer service by David. He was very helpful and made the process much easier.

David at the Green Brook location helped us out, very fantastic service. Highly recommend working with him.

Dino was the best ! Ask for him if you visit Ashley’s! Very friendly !

Dino was extremely helpful and very friendly. Made our furniture shopping experience very pleasant. If you are thinking of coming here ask for Dino. We will definitely be coming back to him for our next furniture purchase.

My husband and I came here for bedroom sets and mattresses. We were helped by Isaac.He was patient and beyond helpful. THANK YOU ISAAC!! Need more sales people like him!

Tony La at the Green Brook location is a top notch salesperson!

Tony la was absolutely amazing can’t even believe the type of service he offers Tony thank you for everything we truly appreciate it

Came into the store and Tony La helped me find what I was looking for. Great manager and professional

Tony la was awesome best service

We had a salesman named Isaac who was very patient informative and overall extremely helpful. The store has nice selection but our Ashley representative is what really helped us seal the deal.

Today my wife and I went to Ashley’s to look for new sofas and tony la helped us to choose the perfect one for our fit and made it easy to check out no preassure at all-

Isaac and Tony were nothing but the best. They were BEYOND helpful. I came in just browsing and left with a vision. Couldn’t be more thankful for them!

I need to leave this review and shout out tony la , who went above and beyond to help me find my new bedroom furniture - he helped me pick out the perfect wood color and paid attention to detail and was not pushy and made me comfortable and even called to make sure my delivery service went great . Ty tony!!!

Tony La always goes above and beyond for us! We’ve seen him several times throughout the years and even followed him from his old company to Ashley furniture! This store always has what I’m looking for and the other manager mike is always a pleasure as well! I wish more stars were an option!!! If you’re thinking about coming here ask for Tony!!!

Dino R at Ashley was so incredibly helpful. He was everything we needed a salesman to be! Genuinely kind and patient, he listened to what we needed, helped us find stuff we liked within the budget all while he was respectful, courteous and had a wonderful sense of humor! I would work with him over and over again. Thank you Dino!!

We came in after looking at many furniture stores. Being that it was memorial day, the prices were very competitive. The couch we picked out was comfy, and what we needed. Tom Loomis was very helpful and always answered our questions. We are excited about our new couch!

I had such a wonderful experience shopping for a new couch and loveseat! Thomas J was so sweet and helpful! What an outstanding salesman! He made my shopping so easy and enjoyable! I will definitely recommend him to all my friends and family! If you stop by this location, ask for him! You will not be disappointed!

Dino R (Green Brook, NJ) did an excellent job helping my wife, father in law, and myself buy a new living room set. He was extremely helpful and kind from start to finish!

Michael, Dino and the entire team were awesome! Very helpful and extremely patient!

Great job by Tony La will come back

Sale people were very relaxed and do not hound you. Great customer service. Decent prices as well.

DINO were absolutely fantastic. He was very helpful and got us in and out quickly. Every question was answered honestly and it was a smooth process. Thank you so much Mr. Dino. We will coming back soon for more furniture.

I recommend Mr. Dino. He was very usefull to select my new forniture! Top🔝

Dino was excellent to work it! He introduced himself and let us walk around and explore everything we need without being on top of us. Once we figured out what we wanted, he helped us make sure it would work in our room, talked us through numbers, and was very kind through the entire process. For someone who works in sales personally, I appreciated the kindness and helpfulness of Dino. I cant recommend Dino and the Ashley team enough. Thank you for headache free experience!

Dino is the best and so kind ans helpful!

Tony La was awesome

Great atmosphere, great salesman Tony who helped me find the perfect mattress! Definitely recommend this place to anyone who hasn't bought a mattress before, ask for Tony he will explain everything and have you try each bed with great descriptions and comparisons!

Tony gave me a great experience. He got me exactly what I wanted and delivered at a reasonable time. Very accommodating

Although I normally dread shopping in general (pushy sales people), I would say this had to be one of the BEST experiences I’ve had in a very long time, all thanks to DINO!!! He was nothing short of kind, courteous and respectful from start to finish. He greeted us with a smile and had a great sense of humor when it came to my husband’s goofy sense of humor! If you’re looking into purchasing new furniture, I highly recommend visiting DINO at Ashley Furniture in Green Brook. He’s got quite the pep in his step and basically had us sold from the second we walked in. Thanks again, DINO! Keep up the great work!

If you go to Ashley’s, do yourself a huge favor and ask for Tony!! He isn’t one of those typical salesmen that are pushy and makes you feel bad for not purchasing on the spot. He greeted me at the door and asked if I needed help finding anything in particular. I told him I was looking for certain items that I saw online and wanted to see them in person. Tony wrote down the list of items and knew exactly what they were and exactly where they were in store. He was very knowledgeable about the items as well as well. He made a few recommendations based on the blueprint of the living space that I showed him. I ended up going with an item he recommended instead of one I wanted walking in and it ended up costing less and fitting better! I am so happy that I worked with Tony. I look forward to receiving the items in a few weeks. I’m definitely going to be going back to Ashley’s for more furniture in the future because of my experience with Tony!

Thomas B was so attentive and worked very hard to get the best price and did not hound us .gave us space to look and then when needed he was right there for us . We will definitely be back after this experience..

Great Experience with Dino! I was able to get a floor sample and take it home the same day, rare now a days. He even discounted the item without me asking. Attentive and friendly, go see my man Dino!

Great service! Bought our new sofa. Had a pleasure working with Dino.

Kiki and Dino were absolutely fantastic. They were very helpful and got us in and out quickly. Every question was answered honestly and it was a smooth process. Thank you so much ❤️

Dining room table purchased by the most professional polite personable young man! Charles… we actually wanted to buy more stuff from Thomas J! Thomas J. is the epitome of class and professionalism! Not a fan of furniture shopping, as a matter fact I despise it! LOL, Thomas J. made it effortless and no haggling! Do yourself a favor, as soon as you walk in the door ask for this young man and I am sure you know disappointments. Wish all salesman or like this young man! The manager of this particular store is very fortunate to have him working there.

They had a limited selection for what we're looking for the staff was nice enough don't like being followed around but it beats getting there and being ignored, right. 😃

We ordered a living room set with Dino from the Greenbrook store. Dino was very helpful, attentive, and professional. I would definitely go back to the greenbrook store on rt 22 and have Dino assist me with my next purchase and

Sales lead Tony La very kind. I came into store for something i ordered online and Tony gave me a bit better price than website. Ended up buying a whole reclining set from him and cancelled my online order lol! Only bad part is furniture is going to take 12 weeks but we will wait!!

Today we went into the store, looked closed at first, we met with Tony La. He was very polite, professional, and funny gentleman. Although we did not buy here because we are moving to Florida he was very helpful nonetheless. When we move back in a few months we are going to buy a mattress from this man.

Tony is very nice will recommend

Tony La very good thank you

Tony La helped me out with a couch for my living room

Purchased a couch in October 2021 with guaranteed delivery date on or before December 25, 2021. I completely understand delays at this time, however, we have received no updates despite calls to the store (phone just rings and no ability to leave a voice message) and our sales contact does not pick up or respond to voice messages. The only time we’ve reached someone was when someone called to state we will receive an update by the end of day - January 7, 2021 and when that did not happen we spoke to a manager who told us that call never happened (apparently our file was not noted) and was unwilling to assist, disagreeable, and frankly could not be bothered (in fact this manager continuously spoke over us from the start of the brief conversation). My husband has worked in customer service for over a decade and was appalled by the lack of basic training of this store’s representatives. We have never received such poor assistance from a company. All we ask is for the updates we were promised. We will never recommend others to bother with this store. Please note, I’ve purchased from Ashley Homestore numerous times over the years but this is the first time at the location in Greenbrook, NJ. Lesson learned.

Well. After waiting 6 months for my furniture! I fkk ok all I had a scheduled date for delivery. I moved my work schedule around to be home for the delivery and the day before my delivery I get a call that morning he date needs to be rescheduled! At this point, I'm frustrated and instead of being understanding to my frustration, Edwich, who is an employee at your store decided the best thing to do was hang up on me. I work in sales, I get frustrated people all the time, and that has NEVER been something I would do to a customer. 1. DO NOT BUY ANYTHING FROM HERE. 2. Ashley's furniture, You need to do better! And Invest in training your staff properly! If I was able to give zero stars, I WOULD!!!!

If you go to this store, be prepared to be treated horribly by one of the sales people. I believe he was the manager and wears a Yankee face mask. I purchased something online from Ashley and honestly thought it could be returned in store. Upon entering the store, he stopped me and rudely told me it needed to be mailed back and escorted me out. I will never purchase anything from Ashley furniture again due to his rudeness.

I wish can give them minus rating!! I made a purchase on September 7, 2021 with Wanda Diaz for five pieces sofa set. Ms. Wanda told that 2 pieces are on backorder and will be available by end October 2021. This was completely understandable situation and I accepted partial delivery of sofa set. Wanda also assured us she would keep us posted every step of the way and takes pride in making her customers happy. I started following up from first week November and made personal visit to Ashley Store. I met Wanda and she told me that now there is no estimated delivery date available and, to my SURPRISE, she said that we never had any discussion about estimated delivery date of end October. I still kept patience and asked for new delivery date which was given to me as sometime in December. Now in December, I started making calls to Ashley stores and could never speak to Wanda. The customer service lady told me every time that she is going to send email to their central warehouse will call me to give estimated delivery date. As expected, no one ever called me back and I kept calling them regularly. On December 10, 2021, I got another partial delivery of armless chair (still Ottoman in backorder with no estimated delivery date). Now this armless chair came defective with no metal locking pieces which is kind of safety device!! I again started calling Greenbrook store to send someone and get this fixed. Now they directed me to call their central warehouse customer service to make this arrangement. I called multiple times and explained them my concerns. Every time when I call, the entire story had to be repeated to a new agent and at the end, same response as “someone will contact you!”. This is height of frustration and worst ever experience of customer service. Till date I am struggling to get my defective armless chair repaired and waiting for the delivery of Ottoman. Buyers BEWARE and don’t accept any false promises from this store!!

NO ONE ANSWER PHONE CALLS EVER.very very rude customer service.

After losing my home entirely from Tropical Storm Ida, along with everything in it, I was forced to start from scratch and furnish a new condo. Upon entering the store, it was a bit unusual seeing prices on furniture packages that, come to find out, were not accurate as there was a holiday sale happening with deeper discounts offered which allowed for a bit more options when it came to finding items that fit my price point. Our associate, Wanda, was very helpful and a pleasure to work with. Not only did she understand the traumatic experience I encountered, but she also told me that she was able to help quite a few customers who went through the same ordeal and she was happy to be able to help so many with a fresh new start. Ashley Homestore should be very proud to have an associate that is not only informed but also empathetic to the different people, potential customers, that walk through their door. As a customer that admittedly *did* shop around before making it to Ashley Homestore, it truly made ALL the difference in the world!! Merry Christmas and Happy Holidays to Wanda and the staff of Regional Managers (the Giants and Jets fan too!) that also made the experience seamless and straightforward. Oh and even though they have an outside company handling deliveries for the store, that too was simple and without incident which means that they are true professionals on that side of the purchase as well. This next chapter of my life is off to a better start thanks to Wanda and the staff at the Green Brook, NJ store.

I wish I could give less stars, but one is the least I could give. I made a purchase on February 15th with Wanda Diaz. She was very helpful upon our first visit a couple weeks before the purchase. We loved the set, that we also found down the highway at Value City, with another helpful sales person. The set was actually cheaper at Value City, with free delivery, but Wanda assured us that Value City gets their furniture from Ashley, and we would get our furniture sooner with her. We really wanted the set sooner than later, so went through with them. We were told we would receive our set around May, in which we thought was fair, because we didn't need right away. Wanda also assured us she would keep us posted every step of the way and takes pride in making her customers happy. Well, come May no phone call and no furniture. We follow up in June, in which we are told by lady who answers phones, we are looking at July. July came and went, we call again, ,ironically Wanda still never calls and we are told August. August comes and we call, two out of the three pieces are in. The biggest item is not in, so we wanted to wait. Still no call from Wanda. Crickets and silence. Call in September to follow up, nothing. Mid-September we get the call in which all the furniture is in. We arrange our schedule for the 3-7 pm window time frame. 7:20 and no delivery. Call the store. Oh, guess what! It is a Saturday and delivery company leaves at 4, so they can't help us. 7:30 furniture comes, but 2 out of 3 pieces. Coincidentally the piece we had been waiting for broke the day before and now we need another one. Speak with Wanda, who seems so helpful (what a JOKE!), and she will assure she will take the table from someone else's order who hasn't been waiting as long as us and will call me Monday, September 27th. I write this review in December, still awaiting that call. Still have no furniture, will be going into the store for a full refund, but what a JOKE! Buyers BEWARE!!

BUYER BEWARE!!! BRING YOUR LAWYER TO BUY FURNITURE. Once they have your money you cannot get it back, even if they do not deliver the furniture. We purchased almost $25k worth of furniture from this store. If they treated me like this, then I wonder how they treat customers spending $500 or $1,000 worth of furniture. SITUATION: We were told three months into the order that the barstools we ordered were discontinued and that we just needed to wait until the entire order was delivered to get our refund. After the rest of entire order was delivered, we went into the store for the refund. The store issued the almost $1,800 refund but Ashley corporate headquarters reversed the charge AFTER we left the store. How is that possible. We went back to the Greenbrook store again and the manager said he could not give us a refund because headquarters stopped it and there was nothing he could do. Mind you, no one from Ashley Greenbrook or Ashley headquarters ever called us to explain anything, they just reversed the charge and hoped we would miss it. The Greenbrook store manager said we had to call headquarters by ourselves to resolve the issue and he offered ZERO help in resolving the issue from his store. Oh wait, he gave me the phone number for Ashley headquarters. We do not know anyone in headquarters. We only know the people at the Greenbrook store, the ones who sold us the furniture. We have called headquarters three separate times and no one has bothered to call us back. BEWARE. THIS CAN HAPPEN TO YOU!!!

This store over and over has disappointed from a year ago when I ordered a couch in December and never got it and had to go back in March and re-select a new one. Now the both warranty packages I have do not cover any of my issues that I have with this couch. So what is the purpose of even having any of them if they don’t do anything for the customer

I have purchased smart adjustable base and bed frame from Ashley store and I was told that expected delivery is before thanksgiving which means it is almost 4 weeks after I have purchased and now it’s Nov 30 and there are no signs of delivery yet. Also I keep calling the store and no response. Tired of calling and leaving voicemails.

Dino at Ashley Furniture is the man. He was extremely nice and knowledgeable helping my fiancé and I when purchasing our first couch. He was very patient and kind and helped us make the best decision for us. Go see Dino at Ashley, he’s the best!

Our new mattress is great thanks Dino!

11/16/2021— we had the extraordinary pleasure of working with Ms AMANDA PETERSEN! She walked Us through 3 rooms of furniture// BR -mattress// LR. //. Dining . Her expertise - personality surpassed Our expectations. Will be back for all our finishing touches . 👍😇ASHLEY HOME FURNISHING

We made our first large purchase for our new home and we’re interested in buying a sectional - something large, comfortable, stylish, and great for entertaining. We had been to numerous furniture stores and were so disappointed at the high costs, small sizes, and lack of quality, but had been planning to settle for a smaller sectional for close to $3500. We stopped at Ashley Furniture on a whim, expecting to feel the same pressure and disappointment we had experienced the entire day. Then, we met Wanda at Ashley Furniture in Green Brook NJ. Wanda is quite literally the best sales associate we have ever had the pleasure of working with and I will ONLY ever shop with her again for furniture. She carefully listened to our ideas for the space, showed us various options and styles, and literally customized the sectional with us by drawing pictures, taking exact measurements, and designing our dream sectional together. Every request we had, she went above and beyond to ensure it was perfect. She is funny, compassionate, and truly is the best example of an amazing and knowledgeable leader in sales. Wanda helped us choose and customize an amazing sectional and saved us so much money!! We are so grateful that she was there that day. Thank you Wanda!! Everything is perfect!! - Kelly and Kyle

Amanda is the best seller she helped me alot! And i loved wanda she is the best to helping me and giving me great advice! Go to the store you will love it there is always a solution

I had a great experience at this store! Dino R was the sales rep; he provided a great purchase experience due to being affable, and knowledgeable. I left content with my purchase (loveseat and chair); also the delivery was on time and my purchase was in perfect condition. I would recommend others to visit this location and ask for Dino!! - Joseph R.

Dino, a sales rep at this location was absolutely wonderful! He was very assertive with getting us what we needed as well as making sure our demands were met. Prompt, professional, kind, & super attentive.

If I could give 0 starts for a rating I would. I have to say, I have never written a review for any company because I don't believe they are a fair representation of a company in every circumstance. My experience at Ashley furniture in Green Brook changed my thoughts this time around. I ordered a couch on 8/9/21, knowing it was backordered. I was given an estimated date of arrival for 9/14/21 and a guaranteed date of 9/20/21. On my own, I called 9/9 to check the status of the couch and I was told it wouldn't arrive until 10/20. There were no attempts via phone, email, or text updating me about a change in shipment. The manager Mathew who guaranteed the initial dates also quit .. I called back 3 weeks later and was told the arrival is now 11/11 .. finally I inquired about canceling this order since I was being strung along. I was told the ONLY way to cancel would be in person. I was frustrated since I live 30 minutes away, but agreed. I went in on Monday to cancel, THEN was told they can send a request, but they don't do cancelations on Mondays! I called to confirm I needed to show up in person, 10 minutes before arriving the following week on a Tuesday, and was once again told to be present in the store for cancelations. I then canceled in person and was told by the new manager, I could have canceled ON THE PHONE! The members at this location are INCOMPETANT and need to be properly trained. Not to mention a worker that was supposed to be canceling my order was finishing her lunch, so I was made to wait at an empty desk before I could be helped.

RUN AS FAR AS YOU CAN! Go to wayfair, bobs or even the dollar store. Anything and anywhere has to be better than Ashleys!! The bed I ordered was discontinued so they sent me the next “best” thing (without my knowledge) which required a boxspring although I originally ordered slacks. After weeks, they finally sent us a box spring and it BROKE WITHIN 2 days. So yet again, after sending the wrong bed, we couldn’t use the slacks because it required a box spring so we slept on the floor and now with a broken box spring we’re on the floor again! It’s been 3-4 months of nothing but issues and go figure, our salesman has been absolutely no where to be found. Spent more than 5k and once we left the store, it’s as if we never existed. I imagine all the good reviews left here are fake reviews so be aware

A terrible mistake... Stay away from this location.. this store (350 Rt 22, W Green Brook, NJ, 08812) gave us the worst Ashley homestore experience. BIG MISTAKE!!!! Should have not purchased from them. We came to trust Thomas sales person and that was the start of our biggest mistake. We had repeatedly asked Thomas and the management before purchase of our furniture that it has to be delivered by or before a specific dates as it was a birthday gift. We were assured by the Ashley Homestore and Thomas that it will be as it was 12 weeks before. On the day of delivery parts of the bed were damaged, it happens, so we called the store and also the delivery center, again both, sales person Thomas and delivery center, looked up and assured us that the bed was in stock and that they will be able to deliver it next week so we agreed not to send the entire furniture back, as we trusted Thomas as he was still delivering before the date that we were looking for, what we did not realize at that time was that we were mislead to by Thomas, we should have cancelled the entire order and return back all of it, now we are stuck with the part of the furniture as Ashley Homestore will be charging us with the restocking fee, I was later educated by Matt who is his manager, his team is only responsible for sales, delivery is with delivery center, who knew that one has to know all and not just pay for the furniture and expect it to be delivered. Now we are stuck between the worst delivery service and the worst Ashley home store.. I seriously suggest go buy from another store do not buy from this store and if you buy from this store just know they are only responsible for sales not for delivery that you will have to manage on your own and if you need it before a specific date you will be sorry that you purchased from Ashley Homestore in Green Brook NJ..

You could come in and walk the entire store before a representative approaches to you and ask if you need any help. Other than that is a cute store.

Rafael salesman, uses sleazy sales tactics.(only for you because you nice I'll give you discount, this is the last item, I like you and I'll give you this for half price, ) very unpleasant and unprofessional, very aggressive.

NEVER EVER BUY FROM THIS COMPANY. I bought a bed frame from the green brook NJ store and was set to have it delivered in late July. July comes and the bed they attempted to deliver was missing pieces and they had to take it back to the store. They rescheduled my delivery for august 10th, so i had to sleep on the floor until then. When they showed up to deliver the bed this time they told me they would not touch any furniture and that I had to move my bed myself. I was alone and had no option to push my bed and boxspring to a corner, which scuffed my new hardwood floors as the delivery guys watched. Then to boot- the delivery people still picked up the bed to put it on its side! Customer service was very rude when I complained about it, and while I did cause the damage it is only because the delivery people refused to help and then ended up helping after the damage was made. After that, they still had to return the bed frame as the replacement was damaged as well. Will never buy anything from this company again, the customer service and delivery logistics are atrocious. What a waste of time and effort on my part. I hope i can save some people the trouble of making the same mistake as i did by buying from Ashley Furniture. Human Decency is not in their vocabulary.

Ashley may have all varieties of furnitures with different ranges. But one thing worst about this store. One of their managers Mathew. Just avoid dealing with him. Short tempered and no manners.He did not even know what associates quoted and started arguing about the payment amount. The best person to deal with is Bob. He is patient understanding and apologized for his managers behavior. We could get our deal completed with bob.

The wood is fake

Purchased furniture back in March and still have not received it (July 2021). Rarely answer our calls and IF they do answer, they are no help at all. First and last time that I shop there. Terrible!

Wanda at the Green Brook is the absolute best! She was so friendly, listened to our needs/wants and provided us with the most amazing customer experience.

Great experience. Bought a really nice piece of furniture for a great price. Tom was very friendly and went above and beyond for us. Highly recommend.

Don’t buy anything from this store because they don’t have any delivery date they tell you something else they are doing something else bad service

Purchased a mattress 20+ days ago. Still waiting to get in touch with someone for delivery. Ive called the store way too many times and no one answers. The calls disconnect after 30 minutes. Guess ill be heading in tonight for some face to face interactions. Poor customer service, awful scheduling. Will proudly take my business elsewhere.

When Sal was still working there things ran better. My sectional is was partially delivered know one knows what is going on. I also ordered additional pillows corporate parts dept just provided me with the tracking number they were delivered to the store on May 5th (it’s June 15th I still don’t have them). I spoke to someone last week who said I would be contacted to schedule the delivery of my missing ottoman Friday. No one has reached out. To make matters worse as several other people have stated. NO ONE EVER ANSWERS THE PHONE!

(Translated by Google) What you see in the store is not the same quality that they send you to the house. It could give 0 stars. (Original) Lo que vez en la tienda no es la misma calidad que te mandan a la casa . Podría dar 0 estrellas .

Bought bedroom set for my 15 year old on January 18th. They told me 12 weeks for delivery for the bed frame. Received the dresser on time, but still no bed frame. Called the store at least 10 times, there was no answer. Left messages, no return calls. Sent email to customer service on website, no response. When I finally got a hold of someone in the store in late May, she hung up on me when I asked some tough questions. Lied and told manager I cursed, (never happened). Store sales manager, Matt, abrasive and never tried to de-escalate. Haven’t heard from them since. Emailed headquarters, zero help. They wanted $150 return charge for the dresser even though they have never attempted to deliver the bed frame. Store manager was supposed to call me back, (crickets). Never did. They still have my $1300 and my sons been sleeping on mattress on the floor since January. Thanks Ashley for selling a bill of goods and not caring once you have customers money. Update: they reached out after they saw the review. Finally delivered the bed frame in July (which was 8 months after purchase) and promised to refund delivery charge. I called to remind them and the woman said the store would get back to me, which of course they haven’t. So I’ll have to stay on top of them. It’s amazing that a big corporation lacks in simple, old fashion customer service.

It has now been 2 months and we still have not received our furniture. And we were now quoted an estimated date a month from now. I would have taken my money elsewhere but I was unable to get in contact with anyone for 2 weeks. No one answers the phone customer service is by far horrible. This is my worst experience with Ashley furniture and i would never use this location again!

Ordered a bedroom set back in March of 2021. Was quoted at most 12 weeks for the furniture to be ready. Friday, June 9th was the 12 week mark. I was told I would receive a call today to schedule delivery. I have not received a call. When my husband and myself tried calling the Ashley Furniture Home Store in Green Brook, NJ NO ONE ANSWERS. The phone continues to ring. We have been trying to reach them for almost TWO HOURS. this is totally unacceptable. We were told we would receive updates but the only updates I received was when I called for updates.

The experience with the Sales Person, Wanda was great. The check out experience was very challenging. I didn’t receive a date of when my items would be delivered. I was told that I would receive an update if the factory has my items. Its been two weeks and I haven't heard back. I’ve called several times now and no one answers the phone at all. I must admit that I am a bit nervous after reading the reviews and I am considering canceling my order.

Terrible. We bought the floor sample of a living room set 2 years ago. After all the paperwork was signed, no one helped us to move it into our van. The sign out front said "free delivery when spending over $1000". When I pointed out the sign, the guy (really tall skinny guy; I think he was the manager) said it wasn't for floor samples. After the first couple of months, the wooden slat underneath the middle if the couch fell off. Every time we would replace it, it came right off. Then we added more slats. They also came off. Neither my husband, nor I, weigh more than 150 lbs so I'm not sure what the problem is. At this point, we hadn't even had the couch over half a year. Since we signed a whole bunch of paper work saying we're buying it as is because it's a floor sample, there's nothing we are able to do about the couch. . We came back to look at the adjustable beds and mattresses yesterday. Not a single person greeted us or bothered to help us with anything (or offer to help us). We ended up going to the Ashley in north/south Brunswick and bought our bed from there. MUCH better service there. Avoid this place at all costs. We will never go here again.

The location and workers themselves are friendly and helpful. However, everything outside of purchasing the furniture is horrible. We waited months to get our furniture (fine) but the first attempt they never showed up and I was stuck waiting at home all day. No one even called. After we finally got most of our furniture my $900 bedroom chest was delivered broken. I started a ticket... still haven’t heard anything. Now I’m waiting on my night stand... which they were going to deliver yesterday they gave me a time frame of 1-5pm no one was here at 5pm so I called them and said we had to reschedule I would be leaving. They said okay. I received 3 calls at 11pm saying they were at my house and wanted to deliver my nightstand!!!! 11pm after I called to say I wasn’t going to be home... and regardless it’s 11pm!!!!! Who thinks this is okay. Beyond upset. Save yourself the frustration and just get furniture somewhere else.

We had a wonderful experience today. Raphael greeted us at the door and explained everything to us. We found the perfect furniture for our place. Even at check out, the ladies at the desk were friendly. Awesome job!

They claim to have a 50% sale but their prices don't match the websites list prices. I'm not sure who runs these branches, but avoid it at all costs. Price gouging and fake sales, also they don't honor warranties! Run by scammers!

I couldn't have had a better experience. Walked in, saw what I liked, was assisted immediately and transacted with Thomas who was thorough and attentative. My furniture came when they told me it would. Delivery went smooth. And that night as I was laying on my new couch I got a follow up call from Thomas to check in on the delivery. WHAT?!?!? GREAT customer service. Happy to return to this location just in the service alone!!!

My mother and I purchased furniture from this location on December 7 2020. We still have no furniture in our newly purchased home as of today March 29th 2021 which is embarrassing. We have been very understanding do to the pandemic and the effects it has had on business. However the lack off communication is what upsets us most, no one answers the phone at this location, which means you have to drive to the location only to hear we "dont promise delivery dates." We have had 6 estimated delivery dates that have failed. We will be cancelling our order today. It is my sincere hope that this experience doesnt happen to other customers

I'm still waiting to hear back regarding an order I placed back in January. I'm waiting on a warranty refund that I requested from the store back in spring of last year... they appear to be doing everything they can to get out of keeping their guarantee. I wouldn't recommend this branch. Wanda never processed my request from my first visit, told me to come back when I was ready to place an order. Meanwhile they were supposed to scan my paperwork so I could start receiving the credit because its not an instantaneous thing. Its a big scam.

Similar to the other reviews. This store doesn’t honor their delivery dates. I was told my bedroom set which was in stock would be delivered on Feb 12. On that date, I called and spoke to the manager who denied they ever said that. Then he said it would be delivered Feb 24. I waited all day and couldn’t get anyone on the phone. I then drove from work to the store about 40 mins away only to be told the “ truck was cancelled that day”. When I mentioned that I was going to file a formal complaint, the manager Sal got belligerent and told me that I “shouldn’t bash the store”. This is after a second failed delivery, absolutely no communication and no customer service to remedy the situation. They inconvenience you but don’t accommodate you when the shoe is on the other foot. I’m still awaiting my delivery. Tom at the store has been wonderful and trying to work with me but I wouldn’t recommend buying anything here. I don’t believe that they will be in business much longer. Read the reviews. They are consistent. I will no longer be shopping here.

Low pressure, good stock. Excellent sale prices, especially on sets of items. Makes a frustrating experience a little less so.

Horrible experience. Went in to look for a bedroom for a new apartment and were greeted by Wanda. As we were looking around we found a set we liked and Wanda gave us a quote of just over $1400 - including a mattress. When we went to finalize our purchase with Wanda the total was over $2600.00. We worked with Managers Matt and Sal, however they couldn’t bring the price down to the quote Wanda originally gave us. Wasted hours of our time. Went to All Brand furniture down the road on 22 and had a wonderful experience. Will never go back to Ashley Furniture in Greenbrook again. Won’t recommend to anybody.

They are not honest white the contract date for delivery. I ordered my sectional in October and it is feb and still have not gotten clear estimate delivery date. They didn’t even give good compensation for the long wait

My husband and I purchased a recliner sofa from Ashley furniture today and had such a pleasant experience! Our sales woman was wanda. She was so sweet and knowledgeable. We told her out price range and what we were looking for and she took us right to an area with several options. We found exactly what we were looking for and are very happy with our purchase. Matt, who is the sales manager, took care of our purchase and was very personable and friendly! We will definitely be purchasing from Ashley furniture again! Great prices and great quality furniture! We highly recommend this company to anyone and if you visit the green Brook, nj store please make sure you ask for wanda!

Ordered from Ashley 5 months ago and still waiting for delivery...

STAY AWAY. Ordered the pictured couch in early September from Ashley because delivery was estimated to be late October / early November. Our expected delivery is now late February and we have 0 confidence we will even receive it then. Customer service has been abysmal to put it nicely. After multiple complaints they’ve offered us $200 off but this really doesn’t cut it after what they’ve put us through. (Side note obtaining the $200 credit has been an absolute nightmare). We went in person and pretended we were new customers and they said it’d arrive early March. Ha! Seems like they are misleading customers to close sales.

I purchased a recliner love seat, chair and sofa.upon arrival the sofa initially arrived broken. The recliner wouldn’t recline completely on one side of the couch. When I called to complain to ask for a new recliner because they gave me a faulty sofa, theyy refused stating because my husband signed the paper it is ours and they will not return it, instead they will deliver the part and send someone to fix it. They did. It was fixed. 1.5years later the love seat has already cracks in it and the 5 year warranty does not pay for cracks and the the manufacturer warranty is up. Ashley product is horrible as well as the warranty. It is not worth the money for their products. I would give it a zero if I could.

Nice furniture but not alot of counter high tables. Staff was friendly and knowledgeable

They sold me furniture in October. Ran my credit opened an account. It’s January no furniture no one answers the phone. I’m filing a complaint with the BBB.

The staff was very knowledgeable and friendly and assisted us in our living room furniture purchase.

Does not do price matching.

The delivery was horrendous!!! The guys were throwing my bedroom furniture around and 3 pieces were scratched. And they scraped up my hard wood flooring and had nothing to say about it. I cannot get a return call from anyone at the store to discuss. Never ordering from here again!

As others stated, customer service is HORRIBLE! We purchased 8 items with delivery promised by October 18. I waited a week and because I didn’t hear from anyone (which that in and of itself is terrible customer service) I called continually for 2 DAYS before someone answered the phone. I was told 3 of the items were in (again, thanks for letting me know) and that we qualified for a split delivery, but they would also call the warehouses to see if one of them had the other items - shouldn’t they have been doing this already? I was told I would get a return call within a couple of days, but again that didn’t happen. So, I waited another week, called again and was told the warehouse manager denied the split delivery and we would have to wait another month at least for the other items. Or, we could pay $200+ for another delivery. None of this was communicated at the time of purchase. After they get your money, they don’t care when or if you ever receive your order. Do NOT purchase anything from Ashley Furniture. I’m sure they’ll be out of business soon.

I have never experienced worse customer service in my life. I have had no luck getting in contact with this store let alone corporate. I contacted corporate via chat as they also don’t use telephones. I was told they can not help me as this still is privately owned, last I check these stores were chains.... horrible customer service and I highly recommend you go elsewhere for your shopping needs.

No one answers the phone. If you see this, please answer the phone. I’m begging you.

My wife and I have always had a great experience at the Green Brook, NJ location. Friendly staff and service when stepping inside. However, looking back at all the orders we have made, their delivery and installation process has ALWAYS been horrible. Today was the last straw. Last week I had one of the delivery drivers talk rudely to my wife about taking our old mattress(that we had paid for to be disposed) while this week we had a dispute over the same order because there was a missing piece to a bedroom set up. The delivery is an extension of the shopping experience at Ashley and it seems we won't be ordering from there anymore.

I ordered from end of July until September and still didn't get my couch, it is frustrating when every week I had to call them and they keep changing the date of the delivery, today I called and they push delivery date to October which doesn't make any sense.

Great furniture but the delivery process is so frustrating. U can't keep someone sleeping on the floor for months in the name of pandemic. I ordered a bed set and had to cancel after a whole month of waiting with no hopes. I was so disappointed 😞..Work on that!

Didn't have color sofa I wanted, but like store.

Very helpful and they had a lot variety to choose. Friendly staff, a good spot to buy. Special thanks to Wanda for the service.

Wanda B. was amazing. Found exactly what we were looking for quickly!

As soon as we entered Ashley Home Store in Green Brook, NJ, Tom Loomir offered his assistance. Tom went out of his way to look up items online and help us find exactly what we were looking for. Tom is very professional and courteous and I highly recommend him as an outstanding salesperson. My husband and I purchased the Johnelle Dining Room set and can't wait until it's delivered!

I wasn't informed about my delivery date. I asked repeatedly about the date and they gave the run around. They were very sneaky about never telling me about delivery date. After I called they told me it will take 4 to 8 weeks to get my bedroom set because it's not in the warehouse. So they took my money without giving me notice that the goods are not in stock. Later they said I could cancel but will charged a fee. The worse experience ever. Never will shop at Ashley's again. The delivery is NOT free!

We visited 7 stores to find a sectional couch and hit the jackpot with Ashley Homestore-Greenbrook. They offer high quality furniture at extremely affordable prices and the staff is excellent. When you visit, ask for Tom Loomis-- he was exceedingly helpful while we weighed all of the store's great options. Highly recommended. Thank you again!

Update!! My experience inside the store when I was purchasing my item was more than exceptional and the staff was extremely helpful and professional. But everything since my visit to the store has been a complete let down and extremely frustrating. After my order was not fulfilled by the date it was promised I had to contact the store several times to try and get some kind of update on when I would receive my order. I could never get a straight answer and when I was promised to be contacted back with updates I never received a call. This happened three different times. The last time I tried to call and speak to a manger but I was left on hold for 20 minutes just for them to inform me that the manager was busy and was not able to speak at the moment. I know a lot has been going on due to the pandemic and that delays deliveries. But it’s just the lack of communication that took place. After waiting for two months for my item I eventually just had to cancel my order due to the lack of communication. Beware of purchasing items with them at this moment especially if you would like it in a reasonable time.

Tom Loomis was my salesman this morning. He is a very pleasant gentleman. He answered all of my questions and even measured the sofa for me. The transaction was very professional and handled in a timely manner. I would highly recommend this salesman Tom Loomis and Ashley Furniture. They have a very big selection. They even have an elevator for elderly people like me. Thank you Tom for the great service!!

I went to Ashley for furniture for my sons apartment and the store was very nicely set up and they had exactly what I needed at the right price. Wanda was my sales person and she was excellent.

Wanda is the best sales person ..thank you

We bought our sectional from here. It was a great price becauseof a sale they had, lovely staff that was helpful but not following us around the whole time and the delivery team was quick, professional and respectful of our home!

I want to start off by saying that I'm aware of the ongoing pandemic and its effects on everything. That being said , Ashley Furniture is open and being open for business should mean a continued commitment to excellent costumer service. I have purchased from this store in the past with no issues but this is my last purchase. I placed an order for a sectional and entertainment center on 6/20 and was told delivery would take 2-6weeks. I was assured that if delivery took more than 3 weeks I would be contacted. That was a lie and I had to call myself. I was told that 1 piece of the sectional was not in stock but they would send an email to the company to get a date. Another lie because after 1week I had to call the store again. This time I was told my Furniture won't be in stock until 8/20. The salesman on the call was not sympathetic or apologetic and kept interrupting my conversation. I can excuse almost anything but being rude is not acceptable whether you're spending $20 or $2000 . And to add insult to injury the salesman warned me that there would be a restocking fee if I chose to cancel my order. As if. Ashley Furniture of Greenbrook will never get my hard earned money again.

I generally hate shopping but I had a great experience at this store. Tom Loomis was more than helpful at helping us find what we were looking for and what we needed. Thanks Tom

The experience at the Green Brook, NJ location was nice enough. Our salesperson was good and we found furniture we liked. However, Ashley uses a TERRIBLE third-party company for delivery, so two stars instead of one since the issue isn't with the people at the store. But since delivery is an extension of the shopping experience at Ashley, and IT WAS AWFUL, Ashley has lost a customer for life. So if you're shopping for furniture think VERY CAREFULLY before you shop there - unless you'll be bringing your items home yourself. If not you'll deal with their atrocious delivery company, and you WILL regret it.

Whatever you do, do not buy their warranty. It's a SCAM. When you call them they get away with one or the other thing is not covered.

Cheap middle of America fat boy furniture.

Wanda was my sales person and she was simply wonderful! Very helpful and very knowledgeable!

Maria was helpful and kind, making everything super easy. Finding the right living room set was no big deal! Thanks for making our experience seamless, Maria!

We went to Ashley Furniture Store in Green Brook, NJ on 350 Route 22 last Saturday and we had an amazing experience shopping at that store. Mainly we are thankful to their amazing Sales Person Tom Loomin who was so helpful with all of our questions and we highly recommend this store and Tom for his experience too.

Meesha and Thomas helped me out tremendously - they helped me contact customer service and made my shopping experience terrific

Worst quality furniture I have ever seen. Not even 6 months and the table and chairs are falling literally apart. Not solid wood so it just all falls out the bottom of the chair. It looked nice at first but not good quality. And spoke to manager who said it's normal for this to happen if I use the chairs. So am I suppose to by a table and chairs to look at them?? Also bought couch and love seat that are ok.. not good quality tho and mattress is suppose to last 10 years already is uncomfortable. Spent over 3000$ for bad quality. Will never reccomend or shop there again

The store was well kept and quiet. The staff left us to look around on our own and only came when we were ready -- which we really appreciated! Very friendly and efficient.

We were very happy with our experience with Maria and Meesha at the Greenbrook Ashley HomeStore, they made is a pleasure to shop for our new Livingroom set. They both were very knowable about the products, and services that they had on hand. Thank you again Maria and Meesha. Joe and Christine

It was a very pleasant experience and we liked the fact that you had to make an appointment which made it very personalized. Our sales associate Maria, was very patient and let us browse the store with no pressure. Meesha, the store manager was very thorough in explaining the delivery and made an effort to ensure we would receive our furniture at the most convenient time for us. I would definitely recommend Ashley Furniture for anyone who is looking to purchase furniture!

I would like to extend a huge THANK YOU to Meesha and Marlon for their patience, graciousness and kindness during my mother and I’s recent visit to the Green Brook location. Shopping during the time of COVID-19 can be quite difficult and confusing but, our trip was necessary and made easy and pleasant by excellent people. Marlon was helpful in giving all pricing and information accurately on a number of different selections. Once the furniture was chosen, Meesha took over the payment and financing which was handled swiftly, with expert customer service. She even went out of her way to give a special thank you to my mother who is working as a healthcare professional at this time. We will always remember how excellent Meesha and Marlon‘s customer service was, and we will be back!

We just moved in to a new home and we were anxiously waiting for Ashleys Furniture to open ! Just came in today and we were helped by Marlon and his manager Meesha who helped us purchase our very first couch for our home 🏠! So excited .Thankyou so much Ashley's Furniture !

The store open with appointment. It was nice having the store to yourself, and personal staff member ,Maria to help use pick out the right furniture for our home. She made possible to see different coffee tables and end tables look with the sofa and love seat. The manager Meesha , as very friendly and help full with get us a delivery date that worked for us. It was nice working with both ladies.

Great place

Ashley our salesperson was awesome very l personable. We will be back to furnish our guest bedroom!

The price and quality was good. After purchase, I found out the item was out of stock and would not be delivered for up to 6 weeks. It turned out delivery is not scheduled until March 14. I'm very dissatisfied that this information was not made available prior to purchase. I would not have bought it and gone to another store. I will not recommend Ashley to anyone else.

Customer services is little to be desired. Bought a wall unit not happy with the quality (spent $1200) it now becomes my problem. All stores are independently owned and they have their own return policies. Beware consumers... the Ashley Furniture store in Greenbrook, NJ has a non- returnable / non refundable policy. You don't like it too bad your stuck with it.

My husband and I went to Ashley to look at mattresses on Saturday Feb. 22,. We were greeted by a very nice sales associate Tom Loomis. We weren't quite sure what we wanted but we knew we needed firm but not concrete and wanted the head and foot to rise. Tom let us try a number of mattresses and explained the differences in the construction and comfort of them. We truly felt Tom was very knowledgeable and interested in our concerns . Without his help we would have been lost and we did buy our new msttress. Tom is a wonderful representative for the Ashley Co. And a real asset to your Ashley Furnitire Store. We will definitely be back and will request Tom as our salesperson I'm eying a sofa I saw there lol Thanks Tom Karen Segro

Our salesman Bryan was great. He gave us very good advice for our needs. Also worked within our budget.

Everyone was wonderful and very helpful. They matched the pricing I found online and the process was seamless. I will absolutely go back again!

Misha, Kiana and Mr Bryant were all fantastic! Couldn't have asked for better service! Come here for your furnishings! Amazing down to earth staff!

Great place for furniture! Very clean store an friendly helpful staff!! We had Ashley help us and she was very good at answering our questions and even helped with measurements.

Ashley was very helpful in helping us select the perfect living room set! Highly recommended!

Wanda is the best at customer service, she was very nice. She has a lot of patient for us. If you have a chance she her

We recently visited the Greenbrook store of Ashley to buy some living/dining room furnitures. Had a very good experience I must say. Wanda helped us get our desired stuff and made the experience a smooth and seamless one. Also, the store manager Sal matched the price with Ashley’s online prices. Overall, we are very happy with the experience and would definitely go back there.

My Ashley salesperson, Carlos, was both patient and knowledgeable. As we sorted through All the combinations of fabric and design and function, he was able to find and show us examples of what we discussing. Definitely would seek him out again when returning to Ashley

I went to this location to get furniture for my new home. I was greeted and assisted by Bryant. Bryant was very professional, nice and had the patience of a saint. I was undecided and wanted to be sure it was what I wanted he did not rush or try to force any thing on us. I'm very happy with the service I received here and will be back again thanks to Bryant.

(Translated by Google) Very expensive $$$$$$$$$$ (Original) Muy caro$$$$$$$$$$

The staff at the Green Brook, NJ store were very pleasant, professional and extremely helpful. From the manager on down, I had no complaints. I worked with Jon and Kiana and it was truly an amazing experience!

One word, confused. When I walked in with my wife we were greeted by a woman sitting down that asked us if we were VIP. We asked what that meant and got no explanation. We asked if we could look around and her reply made us feel like the store was only open to VIP customers, it was the middle of the day on Saturday. I would imagine this would be best time for the store to make sales on people coming into the store. We looked around for a bit but just felt uncomfortable like we should not be there. Its unfortunate because my wife and I are ready to buy new furniture for our home. A friendly greeting and willingness to help goes along way. We will shop some where else

Went in Friday to find an end table. Sales man was fine and offered his help, but was not pushy. Of course we can't take the one off the floor, but to our luck there were 2 in the store he told us and could probably take it. After he went to speak to someone we were told no and would have to wait up to 6 weeks for 1 small end table. The table is sitting in the warehouse not more then 1 hour away. So I am waiting up to 6 weeks and had to pay $20. delivery charge so I can pick it up at the store. Of course the salesman was going to call us Tuesday with a approximate delivery time. It's Thursday and I won't hold my breath. Now I remember why I order things online. I would have it by now.

DO NOT BUY FROM HERE!! The delivery company this location sources out ruined my carpet when they delivered my couch. I was told to call with "Guest Services" - 60 days later and still no resolve. Their "guest services" department are SO incredibly rude and not helpful. It cost me $250 to have my carpets cleaned. If I could do it all over again I would go ANYWHERE BUT HERE. The store washes their hands of you once you swipe your card, and good luck getting a response from "guest services" -- honestly the worst experience ever! STAY FAR AWAY!

Visited the store twice, bought items on the second visit. We are a young couple furnishing a home for the first time Tom L worked with our budget and he was friendly & patient with us. We have not received our furniture delivery yet, but we are excited for our new dressers, sectional and dining table set that met our budget. Lots of options in the store!

Copying over my Yelp review because I really want to give the Ashley team a shoutout for making our furniture shopping experience super easy. Had a wonderful experience today at Ashley Furniture in green brook. I went in there with my fiancé to look at some dining sets and a couple other things we had seen online. The store had plenty of different sets and designs and it was really great to confirm that the quality of the items really was as good as it looked in the pictures (I’m not a fan of fake wood, composite, laminate type stuff and we liked the quality of items we were seeing). Our sales rep Wanda was excellent and we had an absolute pleasure working with her to see the variety of furniture and compare different things based on our needs and budget. After we had a few items on our minds the sales manager Sal helped bundle our items and break down the costs to try to give us the best possible deal. He worked with us on the interest free financing and we ended up getting most of what we need for our new place. Overall a wonderful experience and a big thanks to the Ashley team for helping us with our purchase!

We purchase all our furniture from Ashley just because Basil Jawad is there. He take good care of us and he’s very knowledgeable.

I left not knowing if or when I would be receiving my table. After calling the store I was informed that I would not be receiving my table until after the New Year. Basically, the salesman lied to me about the item being in stock. I am terribly disappointed in the quality of customer service.

You've just lost one, Ashley of Greenbrook! Train your staff to approach customers like customers. When a customer is spending a substantial amount of money and a loyal customer, you accommodate. The staff I encountered spoke in a " policy oriented" tone, which irrated me the most. Oh, when I was purchasing I was worth the effort! Keep your furniture and the threats of $800 restocking fee. BTW: Pick UP the phone! Zoe

Pushy salesman

Janice was excellent with showing my all different options for living set and taking all the time I needed

The worst service and longest wait for furniture. We purchased a sectional over a month ago with some other peices. They have called 4 times to say our sectional will not be in for another 2 weeks. On top of that they schedule a partial delivery, once the full delivery is in the cancel the original delivery date and schedule for everything to come at once which we now have to wait another 2 weeks.

Awesome customer Service! I love shopping here. Very knowledgeable associates and awesome managers. I would definitely be back for more furniture!

Had it not been for a frustrating delivery experience I would have given 5 stars. We shopped at Ashley for the first time. Tom did a fantastic job explaining the furniture we selected and helped us find matching furniture using the Wondersign Catalog kiosk. Tom is a excellent communicator and definitely strives for customer satisfaction and Green Brook store met our expectations. We really liked the Wondersign kiosk, the ability to add our selections and email to ourselves for review and reference. Excellent technology. The delivery experiences needs improvement. Received automated message regarding delivery time window. Message was confusing, was not clear if must call the number to confirm or not. To be sure I called the number 8 different times with no-one answering. I later learned it's a automated number and no-one would answer. The automated message is even more confusing because the message did say to call the number to reschedule or incur a 25% restocking fee. So we're given a number which no-one answers what would happen if I really needed to reschedule. I waited 30 minutes past my time slot then called Green Brook Ashley. Green Brook advised gave me number to Ashley corporate Customer Service. Called and was advised outsourced trucking company is showing delivery by 7 pm instead of 3 pm. I was not contacted at all about the change. Fortunately we were available to accommodate the change. You can see the customer had to the chasing which totally not acceptable. And I doubt we would be compensated for our lost time and inconvenience.

I got exactly what I wanted.. beautiful..just waiting on delivery.

Buckle up--this is a long one. Although I found that the staff were very attentive to my questions and requests, I felt that they were giving me the run-around, as typical salesmen do--telling me one low price and then, once seeing that I'm interested in buying the item, saying they made a "mistake" and quoted me an incorrect, lower price; over-selling their protection fee; stalling, etc. I checked for my item online before walking into the store. I knew its listed price, its dimensions and so forth. I ended up liking a different one I saw in the store a lot better and asked for the price. The price I was quoted, even with the in-store "60 percent off sale," was markedly higher than the price for the same item on their website. I asked them about the discrepancy and whether they would match the price given online, to which the general manager said they're "just not price matching today." I then followed up with the site's mention of a "price match promise," because I found it quite odd that their website is willing to match prices for the same items sold through other verified retailers, but this particular store branch wouldn't match a price dictated by its own corporate website. They said that because they're an individual franchise, they can price however they want, which, upon my later review, the website Q&A did verify. Fair enough. However, although they wouldn't negotiate on the price, even with consideration for the website's pricing, they continually tried to convince me and my husband to buy from them at a higher price as opposed to the website, specifically because it wouldn't profit them. They cited that when buying online, you have to voice concerns to an 800 number as opposed to a local branch, deliveries may take longer, etc. These are all concerns that, to me, don't outweigh the financial inconvenience of paying significantly more for the same item through a different medium. I also think that using these cautions as a sales tactic for two married 20-somethings who are prone to and comfortable with online purchasing and who, like many in our generation, often use it as our preferred shopping medium, was ineffective and somewhat out of touch. Times are changing, and if local franchises want to make sales and not lose them to their corporate websites or other online providers, they need to work with their customers. Namely, they need to find ways to provide advantages and benefits that indisputably outweigh the conveniences of online shopping--which often features sizable "online only" discounts and rewards--from the comfort of our own homes. All of this to say, we'll try our luck with Ashley Furniture's online store.

If I could leave 0 stars I would have. Since we purchased our dining room set, two of the chairs legs have cracked. It’s now been over a month and we’re still unable to get them fixed. The repair company they contract with doesn’t have any appointments available and Ashley is unwilling to take responsibility for their defective product and negligent delivery people.

Good prices

My mom got a great deal on a hybrid mattress here! the salesman John was very helpful and knowledgeable and I will be back to shop for myself!!! 😊

We moved into a new house at the end of August. About a week prior to closing, we went to Ashley Furniture store on Route 22 in Greenbrook, NJ to purchase bedroom furniture for my son. We bought 2 dressers and a loft bed on about August 23 or 24, which cost over $2,000. We were told the dressers would be available in about a week, but the bed would take "at most" 6 weeks. About 3 weeks later we called for an update and were told the bed wouldn't be delivered until the beginning of November. To make the situation even worse, I was told that because I had only paid for one delivery, Ashley would not deliver the 2 dressers until the bed was ready, even though they had the dressers available at that time for delivery. It was not until my 3 call to complain did they finally relent and agree to deliver the dressers before the bed. But, they didn't agree to this until I called to cancel the entire order. Twice prior to my call to cancel, they denied 2 separate deliveries. Amazingly, once I called to cancel the entire order, they quickly agreed to deliver the dressers before the bed. Needless to say, I was pretty surprised when I got an email this morning asking me to post a review. Mind you, the dressers still aren't here. They are scheduled to be delivered this afternoon. As for the bed, I do not have any idea when it will be delivered. I'm hoping my son will have a bed to sleep in by Christmas Eve. **UPDATE** Both dressers arrived today damaged and I sent them back.

I bought several pieces recently and got a great deal, deep discounts and the salesman took extra off because of all that I bought. Very friendly and helpful. Not pushy

A big store full of nothing honestly and clearly the sales prices were clearly fake. A ridiculously high number slashed with another number that was less than half of the price that was clearly a fake markdown. Salesnen were nice enough but I just want ti look around without being following or asked what I'm looking for.

Like the furniture, very disappointed with the delivery/installation service, and customer support. Purchased a king size bed and was told the 2 box springs were a “requirement” by the sales person. The bed was delivered and put together with the height being 3 feet off the ground extremely high. I contacted the manager regarding my concern and she agreed the height of the bed was high. She mentioned the “bunkeye board option” which would lower the height. I explained this was the first time I heard about the bunkeye board and was told the 2 box springs were a “requirement” with no other options. The store managers response was “i dont know why the sales person told you that-sorry” and now I am left to pay a “restocking fee” and a “cancelation fee” totaling about $200 for items I was told were a requirement. It has now been over 2 weeks since the furniture has been delivered and I am still yet to use the new bed *Also got a fireplace insert for a dresser and was told it would get installed upon delivery. Installation crew refused to install it saying they do not install the insert. Looking back if I had to do it over again I would stay away from Ashley furniture

Wanda the sales manager is absolutely fantastic. I've been trying to get help from the location on warranty claims. I was getting the run around. This time I got the lady that knows all Ms Wanda. She's very warm and understanding and walked me through step by step on completing a claim.

Cant deliver. Make a promise of a week and half delivery with a latest delivery date then say they cant deliver for another week and theres nothing they can do about it. Extremely disappointed in their lack of customer service and appreciation!

Folks, be very careful when purchasing from the green brook location on rt. 22. The General store manager at this location has the worst customer service I have ever experienced in the retail industry. Unfortunately I had to call corporate an put a complaint against her. She does not know how to talk to customers and she has a huge problem when it comes to resolving issues.

I was disappointed with Ashley in Greenbrook New Jersey this week. I tired to order something over the phone because I am a disabled person unable to go to the store. They told me that there was nothing they could do and customer have go directly to the store to purchase products. This policy excludes the entire disabled community.

My son and daughter-in-law purchased a sofa and loveseat from this store, along with a five-year warranty. After a year of use, a cushion tore at the seam of its zipper, breaking the zipper, and two bulges were apparent at the rear of the couch from parts of the wood frame. My son, and then my wife inquired about the warranty, and it seems to cover anything other than what happens to your furniture. In fact, it specifically excludes "zippers" and "manufacturing defects" (among other things) from warranty coverage, although it does cover stains (on an already-scotch-guarded sofa). After my wife applied her seamstress skills to repair the cushion seam and sew a new zipper into it, I removed upholstery to expose the sofa innards. There was a critical piece of wood running horizontally near the bottom of the seat back that was too short to do its job, and it had slipped out of a pocket that was intended to hold it, thereby creating a new geometrical distribution of stresses along other parts never intended for such stress until one triangular section attached to it dislodged and another simply snapped one of the pieces of wood making it up. I was able to effect repairs at the cost of a day of my time. I reinforced the minimally-sound structure with plywood and further strengthened with screws questionable joinery where accessible that had not yet come apart. Features of this sofa: No screws visible other than those I added. No glue visible. Thousands of thin staples, many of which had missed their mark. Misshapen, unstapled, and apparently missing webbing intended to support the back. Wood installed that had not been cut to mate with the pieces it was joined to. Wood that was loosely joined, supported by staples and the air betweed joined pieces. A piece too short to be captured (no fasteners of any kind attached) in a recess. My conclusion: the single piece of wood that was too short compromised the rest of the support for the back of the sofa, leading to the breaking of one part and dislodging of another. This may have also contributed to the failure of the seat cushion as forces were unnaturally redistributed among all components of the sofa once the back was compromised. If you want inexpensive furniture built with minimal sturdiness and have the sewing, upholstery, and carpentry skills necessary to make it last into a second year of use, then Ashley furniture products may satisfy you. Their extended warranty and response of store personnel to the issues here, show, in my considered opinion, chiefly the ability of Ashley Furniture to extract addtional value from the customer, not supply added value to the customer.

JUST A REMINDER, PRICES ARE CHEAPER ON THE WEBSITE, same company, same product, different prices… don’t be fooled by all those sales signs… Just an update to remind everyone, times are tough, don’t get robbed by these crooks... LOOK IN THE STORE, ORDER ONLINE, YOU WILL SAVE A LOT OF MONEY, I purchased a bedroom set and a sectional on Memorial Day weekend 2019, everything 50% off which came to a total of $6230.00 , 2 days later we went online looking for more things to buy and came across our bedroom set and sectional, everything online including delivery, Insurance and taxes came out to $5400.00, no sale, it was an everyday price, these crooks at the store played a good game on Memorial Day sale, I went back to the store to ask them about the price difference and try to match it and reimburse the difference and the guy’s answer : “ all prices are subject to change” typical shady salesman answer, he mentioned it a few times like he was use to telling people that, meaning they have done this before and knew the game... there was nothing they can do.. my advice, go to the store and look and buy it ONLINE if purchasing from them, their products are nice on the outside but cheap on the inside, well played Ashley .. you made a quick buck but lost a customer ..

Friendly staff, nice selection.

Our sales lady was great and the cashiers were knowledgeable and easy to work with. This store had a wider selection of items to choose from.

Surprised by the quality of most of the furniture. However, the only reason to go to the store is to view the furniture in person. The sales people are not very helpful or attentive. Then go home and order online.

I feel they are not interested in Customer i quit the store quickly

Furniture is fine but poor customer service and it was delivered too late.

Nice place, lots of variety. Little bit expensive, but they deliver.

Its going on 1 month and not only have I not received my furniture, the expected delivery date keeps moving and no one can tell me when it will arrive in their warehouse or how long it will take to get it to my house after it arrives. The office staff is extremely rude ave unhelpful. What they don't tell you is they buy this furniture from another company and the coordination is poorly organized and not traceable at all. When I ordered from Bobs Discount I got a delivery date on the day of purchase and it arrived at my house within the week. I will not buy from Ashley again.

Wasn't impressed. Prices were high and it seemed like i was looking at the same couch over and over again.

This has been the most disappointing service and experience, when my devliery arrived they left it sitting my driveway because they refused to wait 10mins for me to remove a door to my basement. After removing the door I had to carry the furniture down to my basement and assembled it myself. When speaking to customers service they stated they were sorry but could do nothing about it. Costumer service over charged my credit card three times the amount over the phone for a restocking fee.

Like the furniture, very disappointed with the delivery/installation service, and customer support. Purchased two love seats with automatic recline which was delivered on February 1, 2019. Love seat arm rest were installed incorrectly. Several things went wrong from there. Called customer service and was informed that my signature was forged for the approval of furniture delivery. It is clear from the pictures that the furniture was installed incorrectly. The representative sent two parts that were not needed. I was told to throw them away. Sent pictures, customer service,understands the issue, but a technician could not be dispatched for 2 weeks. One month later (3/5/19) a technician shows up without advanced notice when no one was home. As of 3/12/19, still trying to resolve what seems to be a simple issue of reinstalling the armrest on the correct love seat. (see pictures - Pic#1 is the recliner with correct armrest, pic#2 Left armrest is incorrect, pic#3 - incorrect parts, pic#4 - right armrest is incorrect).

It was an amazing experience, the associate was helpful, the managers were helpful too. I got the quality I like for the price I can afford, thanks to everybody

I find it hard to believe that customer service could be so terrible! Just yesterday afternoon (2/25/19), I called Ashley's Furniture to get a quote on service prices as I had planned to make a visit to the store later on that day to make a purchase. Low and behold, by my second question I was already receiving attitude. I called from my work phone, which I am assuming showed up on their caller ID. I too, work at a furniture store. I asked the co-worker for specifics on a service and in attempt to put me on hold, I assume to gather the information requested, I was able to still hear her entire side conversation which was about me and contained a few derogatory remarks regarding me and assumed reasoning behind my questioning. Regardless of why you think I am calling or where I am calling from, as a potential customer I should receive the same courtesy and respect as anyone else. Needless to say, Ashley's Furniture has definitely lost my business.

We had a great experience at Ashley in Greenbrook, Tom our salesman was fantastic. We had been looking for a king bed for our new home and found the perfect set at Ashley’s. I would highly recommend everyone stopping by this furniture store before deciding on your purchase. Can’t wait for my bedroom set and new mattress to arrive.

My daughter lives in NJ, and, BY TELEPHONE with Tom at the Greenbrook store, I ordered the sleeper sofa they want for their new house. WONDERFUL customer service over the phone, everything we wanted added to the order, delivery to take place in mid-March.

I have been to many Ashley stores and have purchased a lot of furniture over the years from Ashley Home Store. This is the first time I have been to an Ashley Home store and could not get a sales person to help. Normally there is someone upfront to greet you not here. The store was pretty empty and they were plenty of sales people around. They looked our way a lot but did not once ask if we needed help. I was ready to buy a bedroom set but left the store without speaking to a single sales person. UPDATE: So your idea of helping a customer who was ready to buy and spend thousands of dollars was to send them to a generic email address that is not even for the store in question? If that happen in my business I would have asked for a second chance to prove ourselves and I would have personally asked the person upset to come see me and I will make them my # 1 priority. But hey I guess that is just me.

Overpriced

Thank you Chris for making it happen and getting my son the perfect bedroom set… You really went out of your way to make my experience great. You know exactly what I was looking for and made sure I found it, and of course at a price that I can afford.

Great customer service

Bought king bed set in Jan 2019 and within 2 days, it went on sale for $300 cheeper. I called store, spoke to someone by the name Ashley and she refused to price match their own price, started giving various excuses and at the end got rude. Although furniture itself is nice but I would not buy from them again just because their service suck.... and also don’t buy extended warranty even for $1, its’s from 3rd party and they will give you run around when the time comes to fix anything trust me on that. next time I will pay more and get it from Macy’s that has much better customer service and stand behind what the sell....

These people are the worst of the worst. They lie just to get the sale then they do not stand by their products. I’ve been trying to get my mattress fixed for months now and now I’m told the bed is out of warranty. Definitely will NEVER spend another dime in any of their store and I will let everyone that I know not to shop at these kind of places .

Great and friendly service

Just wanted to share my experience At Ashley Furniture in Greenbrook,from TOM my salesperson to the other staff members that literally carried tables across the showroom for us to get a better view of the room completely intact.Anything the customer needed they would made happen,great customer service!!! NO pushy salespeople! they allowed you to walk around and taking in all the good sites.. CAN'T WAIT TO GET MY NEW LIVINGROOM!

Great furniture store and deals. I just purchased a new living room leather sofa and love seat from here. Janice, my sales person was fantastic. Very patient and very accommodating. She helped me find all the info I needed about the many different sofas I was interested in until I settled on the set I purchased. The store is huge and offers a great variety of furniture. I was surprised at the quality since everything seemed to be within my price range but looked way more expensive. It was a great experience and would sure be back for my dinning room set soon.

During this years thanksgiving 2018, me and my wife wanted to get a dresser that was due for a long time. We were looking at a dresser in ashley furniture store for about 8 months online and during thanksgiving we went to two ashley stores (this one and the one in north brunswick) to check it out in person. They marked the price to $2100 and had 60% entire store which brought the price down to around $1000 which was higher than the regular pricing. Online pricing was $750-800. This place is such a rip off. Do your homework before you buy at these kinda places. Then we came to Bobs discount furniture and found an exact dresser for a reasonable price. I would always trust bobs. They have best pricing and good quality.

This had to one of the most difficult experiences I have ever had buying furniture. When I first got there the salesman/manager argued with me because they had none of the furniture I was interested in from the internet. This guy was so rude! The couch did not fit and that was my fault but when I re-selected instead of ordering 2 loveseats and 2 chairs the salesman ordered 2 couches!!!! I had to re-select again and they couldn’t get it to me before thanksgiving so I had to rent a U-Haul and go pick up the furniture for myself. The only people who seem to know what is going on is Kiara and Wanda. Worst experience I have ever had.

Mike the mgr and Janelle were great unfortunately we had already ordered furniture and couldn't stop it. Store is great!

Excellent furniture collection!

Update- now 12 weeks since ordering my daughter’s bed and nothing!!!!! Currently going on 8 weeks waiting for the delivery of my daughter’s bed. Delivery for today was cancelled this morning because the pieces are too damaged to deliver. They are going to reorder. I have called numerous times about this order, been placed on hold for lengths of time, been promised this bed for weeks. My daughter was so excited it was finally coming today and now she will come home from school disappointed again. We moved recently which was the reason for the new bed so my daughter has been sleeping on the mattress on the floor ever since. I will never use this store again. Completely frustrated and disappointed

I was helped by an extraordinary sales person by the name of: Janice. She was friendly, knowledgeable, and extremely concerned that every one of our objectives for satisfaction would be met. To further our GREAT PLEASURE, we then interacted with the store Manager, Michael, who was also friendly, professional, and accommodating. I will absolutely be a return customer MULTIPLE times, and will scream my satisfaction wherever possible. I am very pleased with the high quality furniture, the prices, and ESPECIALLY the service and care I received from Janice and Michael.

Didn't like their tempurpedic mattress lineup. They say they are different from memory foam, but I don't believe it.

Located conveniently on Rt. 22 West in Greenbrook. Nice, friendly and helpful staff. Allowed us to peruse without hassling. I gave them a 4 because they didn't have what we wanted on the showroom floor or in stock. However, we ordered it anyway after the salesman assured us they'd do there best to accommodate us. Worth the trip.

The sales person i dealt with gave us overrated sales techniques and sold me the furniture at overpriced and less accessories compared to the display unit on floor. Anyway customer are not fool and they loose return customer and bad reference to other customer. 2 star is because of white gloves delivery otherwise the staff working at green book store need to train on math,computer skill,not to lie to customer.

Pleasant staff. Little too close. Priced moderate.

Store was not pushy, they understood our needs and was very understanding

It was a great experience everyone was very helpful

Worst customer service ever. Recently we visited Ashley Furniture in Green brook NJ. We got the letter that there os 50-60% off. We liked Potter’s bedroom set. Lady sales person gave us some really high price. So we started bargaining, since we really liked the furniture. Sales lady went to manager since we asked them for their final price. Manager after bargaining gave us a price of 1796. When I did my due diligence and checked price online on ashley website it was the same price. So basically no difference. When we asked the manager about the online price he got angry and said that they and wesite are different. So we asked him if he can give a better price than we can close and he just brushed us off and in a way asked us to leave. When we were leaving that manager started making faces. Worst people with so much ego. Beware new buyers these people are too much egoistic.

I have shopped here before with very good service. This time I waited forever for someone to help me. That was extremely annoying. Worst part though was there were signs all over Rt. 22 claiming with the sale there was free shipping. It was a lie. You had to spend over a certain amount. I don’t like being mislead. Last time I shop here.

Ask for Sal or Mike when you visit. Exceptional customer service.

Update to my prior review. Tom is really good to deal with !

We recently went to Green Brook, NJ location. We just wanted to look around. We need a new sofa and we also liked some. That was a bit annoying that the seller was constantly around us. He always looked over to us, we could not relax. He always came and asked us if we had any questions. Maybe a well-intentioned service, but not for us. We want our peace. Then we had a question, if the offer for a special sofa would be longer. He said only until tomorrow. We said we are still considering, but we want to come back soon and buy one. He said: Why not today (very intrusive) Then we said: Because we are Germans:) , and do not rush. He then started to bargain. He could go down with the price and put another 20 percent on it if he got the okay from his manager. Oh my god. he needs it. I liked his begging dogs look:) Original price 1609.99. Once again he put down to 800 dollars. Later, I checked the internet and checked the website. Original price 999.99, and now for sale for 549.99. I would pay with Shipping 150.99 exact 700.98 :-) Nice feeling if you want to fool the customers, right? Maybe you should give the good boy more salary. He would not need to lie to people like that.

Bad delivery service

Friendly, very helpful

I got my furniture today and love it. There was an small problem with delivery, however Michael and Vinny took care of everything. Thank you again. Currently looking for what else I can buy from them

Wanda Diaz is absolutely awesome, she is genuine with the costumers. JOB WELL DONE !!!!

Save yourself the trouble and avoid this place. Salesforce was great, but everything after we placed our order was a nightmare. Delivery was a mess. I had one voicemail that told me they didn't have all the pieces and couldn't make the delivery. When I called back I sat on hold for an hour with customer service, when I called the store the phone rang for 10 minutes and no one picked up (this was a constant battle through this 3 month ordeal). When the items were delivered it was missing it's "feet" and so my sectional couldn't be put together. Delivery personnel were rude and unapologetic. I was told many times by the store staff that the delivery company was a 3rd party and they didn't like them either. The overall timeline of my experience was as follows: End of march: peices were ordered End of April: first incomplete delivery Middle of May: second delivery to replace broken pieces and pick up piece for a return (because in 3 weeks no one could find or order the missing feet) It's now July and I just finally got someone to issue the refund for the piece that was back in their warehouse on May 15. Who knows how long I will have to wait for the refund to actually show up in my account. In 3 months I have sent over 30 emails, been on the phone more times than I recall, and everyone I have spoken to has passed the buck and placed blame elsewhere instead of trying to help me solve the problem. At no point did anyone offer compensation, and no one should have to threaten legal action just to get a phone call or email returned. TL:DR - This company is a mess, and you are gambling big time by giving them your money.

great service

Very costly store. I found it not good value for money. Over priced.

Absolutely awful! The service was ridiculous because everyone was sitting on their lazy buts not helping us. I would love to work here because i can get paid for doing nothing. There was no dimensions or prices on any of their ideas. I would definitely recommend going to raymond because at least the people trying to sell u the furntiture notices you and helps you.

Great staff very helpful and friendly. Definitely the place to go for your furniture

This place is terrible. But only was my original experience awful but I had to use my warantee went into the store in March... Still waiting for my delivery date. Still waiting for a call back from one of the representatives. I have called numerous times have been promised numerous call backs but heard nothing. Additionally every time i call the phone rings and then disconnects.

Awesome

Not a great Ashleys, would suggest going elsewhere.

Friendly staff

Salespeople stalk you while you are just trying to look around. Selection is very limited in the style. Way over priced.

Basil was absolutely wonderful!

Excellent service five star basil and Moe are knowledgeable and tremendous help

Basil was such a great helper, very knowledgeable and courteous.

Great costumer service

Basil was excellent. Friendly and helpful staff. Quick and easy purchase of a new living room set.

This was my first stop after getting my new apartment and I couldn't be any happier with my purchase. Will helped me through the entire process and found exactly what I was looking for. He made the whole process easy and effortless. I highly recommend this store and Will as the sales associate. Thanks guys!!

Hi! Will was super helpful, patient, and Awesome! Thank you for a positive shopping experience :)

I was having problems with a mattress return. I had to talk to several people in the Greenbrook store because in the last 60 days there have been many changeovers. Than I finally got to talk to Wanda, she is a very nice and understanding person. She is very professional and does a great job. You are very fortunate to have her in your store talking to customers and understanding their needs. She deserves a raise! By the way the 5 stars are for Wanda.

Basil was very helpful

Will was great! Thank you again for the taking the time out to help us find our coffee table! Definitely come back to shop for more furniture in the future!!

Basil was extremely helpful in helping us find the furniture that best suited our needs. We were not too sure if we wanted to make a purchase today, but could not be happier with our new bedroom set! Thanks to the Ashley Furniture staff for making our purchase quick and easy.

Basil and Jason were so helpful in helping us get the best possible price for our dream bed! We will definitely be back when it comes time to purchase our next set of furniture!

Tom got us a great deal on a new sectional that is comfortable and looks great. Only downside is shipping is going to take almost 3 weeks. Other than that we are very satisfied! Update: wrong items were ordered and it took an additional week of me calling almost everyday to get the correct item. When you spend almost $3000 on a couch you shouldn’t have to hound people to get the order right. I won’t be returning

ordered a 9 piece dining set, the first delivery came with 5 pieces, second with another chair. After 5 hours on the phone with customer service, they have no idea when the other two chairs will be delivered.

Thanks for always coming through Mo!!!

Friendly and attentive staff, good prices

Moe S. Gave us great service.

My rep was Basil. Very helpful and gave me good insight on the diffrent beds. Also gave me great deal which is a plus.

Our Sales Rep. Moe S. Was fantastic! Knowledgeable, professional, all around great service.

Friendly, knowledgeable, and warm. Will certainly be back.

The best experience I’ve ever had when purchasing furniture. The environment was welcoming and professional as well. Staff from beginning to end was extremely helpful and courteous. Layout of store is excellent. Incredible salesmanship by Moe S. with great leadership by Ed J. Thank you!

Poor customer service and follow-up. A lot of empty promises for product repair and then they block your email.

Moe S. was extremely knowledgeable on multiple pieces of furniture. It was a pleasure. Very friendly.

My wife and I had a fantastic experience recently. Tom our salesman and Will (sale person in training) took great care of us and went out of their way to make the buying process as painless (and FUN) as possible. We did get to talk to the store manager, Ed. Ed was knowledgeable, personable, and we had a blast chatting with him. All in all, we got awesome furniture at a reasonable price. Definitely would recommend a stop at this furniture store.

Sal at the Green Brook store was such a pleasure to work with. We purchased a queen bedroom set, living room set, sofa bed and dining set... but my husband and I never felt pressured or pushed to buy anything. However, the store selection and Sal’s excellent customer service compelled us to buy all these items in one night. We walked in the store and had no idea we’d check so much off our to do list. He was amazing and professional. We left the store confident that we got everything we needed at the right price.

First time here. Great place. Tom was wonderful! Heading back later today!

All staff is very friendly! Abe was super knowledgeably and extremely helpful. He found us just what we were looking for. Could not be happier! Thank you!

Over rated

Went to buy a new king size bed with my wife. The sales person Abe was awesome. He was friendly and made recommendations that worked best for us and our budget. He wasn’t your usual sales person trying to push high priced items. If you go to this Ashley’s store ask for Abe. You won’t be disappointed

Go to Ashley’s and ask for Moe! He was awesome and he gave us a great deal. He was the best. Highly recommend!!!

It was a great shopping experience. We moved into our house a few months ago, but were too busy to complete the furnishing due to our busy work schedules. Basil was very friendly and greeted us as soon as we walked into Ashley Furniture, and was very attentive and knowledgeable about the products at the store. We were able to make our major furniture purchase with ease. We also got really great deals on the furnitures, thanks to Basil and the store manager, Ed. We just want to say a big thanks to Basil, Ed and the very patient Scaquana.

First time at Ashley Home Furniture and it was an excellent experience - great staff, extremely knowledgeable and overall 5 star experience. Abe and Moe went above and beyond for us and we couldn’t be happier with our purchase! Thank you so much!!!