Ashley Store | Green Brook, NJ 08812

Great experience

Super friendly staff, Mark was very helpful and easy to talk too. He answered all our questions with ease, he also gave us his number if we had any questions. Everything was a breeze!

Ask for Mark! Made our couch buying experience very easy and was super helpful.

I went to buy a sofa set. The sales-rep lied to me while describing a sofa as made of real-leather, but when I checked in the the internet after buying the sofa, it clearly stated as made of faux-leather. The next day I went to cancel my purchase, they charged me TWICE instead of refund. After pointing that error, they finally refunded both the charges, but absolute NO APOLOGY for lying or charging me twice instead of refund. They behaved like a shady business.

bought pretty much different rooms worth of furniture to be more specific a sectional sofa, dinning room set and a king size bed with king mattress. long story short spoke to manager a week and half before about the delivery and I was told some furniture had arrived but couldn't be delivered until Al the other came in so we made the delivery day for the 8th, I made all arrangements To be home etc. I have been talking to them for 3 days prior to deliver to make sure everything would be on the truck and the night before they call me to tell me they will deliver everything but only partial sofa because it doesn't fit their truck?!!! the rest of the sofa will have to come another day??!!!! Bottom line 2 lost working days and a pissed of boss because Ashley furniture doesn't do the promised by management.TERRIBLE AND RUDE CUSTOMER SERVICENEVER AGAIN

Terrible Experience!!! Please save money and your energy! Don't even try to call when you have a problem they do not get anything resolved. We have been waiting over 6 months to try to get our coach fixed. I paid over $2.000 for the coach and also an extra $500 for a protection plan. After 4 months we noticed that the back frame of the chase was broken. We filed a complaint and October of 2023 and since then the Manager Store Charles has been playing us out back and forth that is under the warranty company, the warranty company said that they don't cover it. Finally never got fixed and I will file a complaint with the Better Business Bureau.

Placed and order for a sectional on the 3rd of February 2024 was told the items would arrive in their warehouse on the 11th. Then I would be contacted to schedule delivery. On February 5th 2024 I called to see if we could change the item from right facing to left facing and was told availability and everything would be the same. I received a call today, the 20th of February and was told they are in stock but earliest delivery is next Tuesday the 27th. When they asked if that works I asked for a time frame (because you know people work) and was told they call the day before with the a 4 hour time frame. Aside from the kind salesperson ( Tom Loomis ) everything thing else has been the opposite of what I was told at the at the time of purchase. Most likely will shop somewhere else where they respect their customers time.

Purchased a bedroom set with a bed, nightstands and a chest in July 2023. The bed felt flimsy to begin with and the legs under the slats of the bed started coming off immediately upon use. Called customer service who promised a replacement of the legs, but no timeline regarding the arrival of the part. 2 months later, we are still waiting for a replacement parts while customer service keeps providing a new estimated date of arrival for the part. The furniture looks good, but their quality is questionable and service is unreliable. In hindsight, we are stuck with a broken bed and feel that we should have purchased furniture elsewhere.

Very clean and employees where informative and helpful

Gave the store a call today and the person on the other line was super rude and I asked her to apologize and she said no and I was wasting her time. She gave me misinformation and when I called back she didn't want to right her wrong. She said she was the office manager. I told her it was not in good practice to talk to customers in the style and fashion that she did with me. I never saw her but I wouldn't be surprised if her outside reflected her inside. With that said the general manager needs to hire someone else who'll have etiquette and decorum when speaking to potential paying customers. The other Ashley Furniture stores were very pleasant and helpful and I will be going there.