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Ashley Store | Ledgewood, NJ 07852
Ashley Store
Store hours
Open today: 11:00 AM - 07:00 PM
About Ashley
The Ashley Store in Ledgewood, NJ represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Ledgewood, NJ is committed to being your trusted partner and style leader for the home. This commitment has made Ashley The Largest Furniture Store Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Margaret was friendly and very helpful....great experience.
Sales associate Margaret Gegenheimer was very helpful. She walked me around to look at all the chairs until I saw the one I wanted for my lady bedroom.
Alma is awesome , service an kind, I recommend her highly 5 stars
Erica was very helpful in picking out two new living room pieces. Thanks!
Alma was a huge help! Thank you!
Alma was very nice and worked with us to get the right furniture. Thank you Alma 🙏🏽
Margaret and the team were very patient and helped us put our house together! Thank you!
Erica was great and easy to deal with!
Bolu was amazing
On a scale of 1 to 10 Bryant wasn't 11.
Rachel was fantastic! She was knowledgeable, patient, and made the purchase of my new bedroom set a breeze. Highly recommend asking for her when you go into the store!
Easy and efficient buying process. Sales person Margaret was very helpful
Erica was great! OK
I had a terrific, low-pressure experience here today. Rachel B was knowledgeable, helpful, and actually made it a very fun visit. Ask for her!
Erica was a pleasure to work with! Our first visit she explained that the set we were looking for was not in store but provided locations where we could go see it in person. We went to go see the set a few days later and contacted Erica to let her know we were going to purchase it. She worked out a wonderful deal for us. Thank you!
Margaret was extremely helpful and very friendly. I was very happy that she was able to price match from the Ashley website. Thank you!
Kiana made checking out a great experience! She was speedy and sweet! Joe helped me find the perfect coffee table, putting up with my pickiness. Overall, 10/10!
Rachel and Ron were both a great help today. Rachel helped me find the perfect bed set and even went as far as giving me different finance options and helping me with measurements.
Rachel and Ron were amazing help today for my furniture in my new home! Can’t thank them enough!
Joe our salesman was helpful and straight forward. Ron was also helpful with billing and we walked out having purchased exactly what we wanted at a fair price!
Erica was amazing! She was super helpful and went above and beyond. She also has great taste in furniture. Her communication was fantastic.
Excelente service from Mrs Alma and Mr Rom
We worked with Rachel and it was a great experience!!
Bolu was extremely helpful, kind, and so warm. He’s extremely polite and helpful and we’d come back and ask for him specifically every time we can! We need more young men like him to help others. Loved our experience and he made our decision so easy because of how helpful he was !!! Go see Bolu !!!
Margaret and Rachael were great...
My wife and I went in with a dining set in mine and found on we liked a lot. Our salesman, Bolu, was helpful and present but not overbearing. He worked with the manager to match the lower online price we'd found and to expedite delivery on the portion of our order that was available.
Kiana was great!
Erica was very helpful!
Ron was great. He made the process simple and quick.
We had a great experience at Ashley Furniture today purchasing furniture for our living room and several mattresses. Rachel was patient as we selected several pieces with our kids in tow. She understood what styles I was looking for and helped us find pieces that fit our room. Her knowledge about mattresses helped us in making informed decisions. We will be going back to her in the future.
Ana my sales person was exceptional. Regina went over and beyond with my application process. Will definitely be coming back to purchase additional furniture.
Alma was awesome. She listened to our needs and directed us to the right location. She was patient as we decided which items to purchase. The sale went off without a hitch.
Joe was great and easy to work with!
Kiana was so pleasant and helpful during the checkout process. She explained everything to us and was so sweet! We will definitely be back. Thanks Kiana!
Erica was very helpful!
Excellent experience ! Alma was wonderful / helpful
Joe was great ! Thanks so much for all your help !
Alma is fantastic
Erica was great. She really helped us find a great couch.
Sarah was very helpful. She showed us many options of sofas that would best fit in our home as well as our price point. Highly recommend coming in to have her help with your shopping.
Blue and Jude and the manager were fantastic.
Margaret was great! Got us a fantastic price
Erica as awesome!!!! And so was Rachel!!!
Joe was great, did not rush us and was very patient as we changed our minds so many times!
Great Job Bolu
Sarah was awesome, not pushy, gave us space and was extremely knowledgeable… great experience
Joe was the BEST representative ever!!!! Give this man a raise please!!! Love him… he helped out so much.
Erica was so awesome, she helped fined everything I needed and at a discount!!
Erica was amazing.
Bolu greeted me at the door and was very helpful from the start! I wasn’t planning on buying but he told me about the great sale they were having and I couldn’t pass it up. Bolu made my purchase super quick and easy. He was nice and polite and had a nice smile. Thanks Bolu! So excited about my new sofa!
Erica was great! Super friendly and extremely nice
Erica was amazing!! She really took the time to explain everything and make sure that we got the best deal possible. She was attentive and dealt with us changing our minds about a lot of things!! It’s cause of her we’re getting the right couch!!
Great experience thanks to Margarett for helping me find what I wanted !!
Margarette was great at the Ledgewood store ! Very helpful and informative
Margaret was a pleasure to work with, she was knowledgeable and patient and had fantastic suggestions.
Highly recommend Joe for an amazing, fun shopping experience! Go see Joe!!
Work with Joe extremely helpful went home very happy great customer service he knows very well about everything in the store . Joe is extremely knowledgeable and I recommend him to everyone.
Worked with Joe. Great salesman . Alba
A very pleasant experience shopping for a sofa with Margaret Gegenheimer, their sales lady. Spends the time with you and helped me find exactly what I was looking for. Wd highly recommend!
Alma is very polite and I will definitely come back to this store 😊😊
Alma was a wonderful sales associate she helped me find the perfect piece. Also Jerry was very helpful as well. Will recommend to family and friends
Margaret was wonderful
Highly recommend visiting Alma at Ashley Furniture in Succasunna, NJ! I had seen a couch I liked online but it appeared to be discontinued. I crossed my fingers hoping if I went to store in person they would be able to find one available. Although the couch was truly discontinued, Alma helped show me other options and I ended up loving an available couch even more than the one I thought I wanted. She was able to give me a wonderful discount as well. Thank you Alma, I’ll be back to order my other furniture needs.
Bolu was an excellent help today! He went above and beyond to assist us with our large order. He is kind, detailed, and flexible!
Bolu was attentive & detailed in helping us with all our furniture needs & extremely flexible & kind with our multiple changes!! Highly recommend!
I went into the store with an idea of what I was looking for. I looked around for a few minutes and then somebody brought me to a sales associate. His name was Joe, and he was awesome. He was knowledgeable and understanding as I explained to him the couch I was looking for. He showed me a few different couches with some similarities. He was very respectful and understood what I was looking for. I ended getting a great deal on exactly what I wanted. I know the room will be perfect with the new 2 piece sectional couch I just bought! Thanks again Joseph!
Alma, Was very professional and courteous. She took the time to address all of my questions while providing me with purchase options. I spent 30 years as a sales manager and would of loved to have her as part of my team.
Bolu was helpful and great worker. One of the best in the biz
Great service! Very pleased. Easy to work with Alma Kelly.
Erica was helpful and kind. We appreciate her working with us to find our new family room furniture!
The only place we shop for furniture! Ashley Ledgewood has the most friendly and knowledgeable staff ! Thank you Sarah always for your help , and Jerry for getting us our furniture asap !
Rachel was the BEST sales associate, she was knowledgeable and extremely helpful. We managed to pick out a beautiful bedroom set with her help! All the staff are very welcoming!
Alma she is very nice
Joe was very helpful and knowledgeable! Can’t wait to get my table!
Great store and wonderful selections. Joe was amazing and very professional. Helped a lot. Highly recommend
Alma was great to work with, quick & efficient. We will be back. Thank you
Joe and Rachel Thank you for all your help making it very easy and pleasant experience purchasing my new furniture.
Highly recommend Erica! She was very helpful and very knowledgeable and explained everything to us. Thank you!
Erica was awesome!!! Everything was very easy. Thanks!!!
Joe was great and helped us buy a nice sectional for the living room.
Great working with Joseph Scafa at Ashley furniture he was managing multiple customers and being attentive to what pieces we were focused on looking at during our trip to the store.
Margaret was very helpful and I got exactly what I wanted!
Rachel was fantastic. Communication and patience was great. Helped us with measurements.
Rachael was the best. Let us wander, price several couches we never felt pressured. We’ll be back
Erica was a fabulous help when we purchased a new sofa bed. She walked us thru the store & pointed out the different choices that would meet our needs. She was knowledgeable, friendly, and a pleasure to work with.
Excellent experience. Price matched to website and helped us get the prices we needed. Sarah and team are fantastic, understanding and kind! Store is clean, comfortable and fun to walk around.
Had a pleasant shopping experience at Ashley in Ledgewood! The sales associates were all great - Bryant assisted us and he was very helpful and answered all of our questions - Highly recommend this store!
We had great experience with Alma. She was friendly, knowledgeable and secured us a great deal.
Bolu was great, very attentive and helpful directing me to what I was looking for. I am very happy with my purchase!
Erica and Sarah are the best!!!
Before I start, I would like to say this particular store and everyone we engaged with in it was friendly, helpful, and did everything they could to help our situation listed below. This review is more for the company itself and not this location. With that being said, I would not recommend that anyone engage with this company. We purchased a couch that had the wrong measurements listed on the website. No one ensured that the measurements were correct, and unfortunately, we did not think that the measurements would have been incorrect. When we spoke to the store, they said this is a known issue that happens to customers all the time, and it was never made known to us. Once the furniture was delivered, it became evident that the couch was about two FEET longer than labeled on their site. When we spoke to the customer "care" team, they told us this was our fault and that we were responsible for the $150 return fee. After we complained, they agreed that the measurements were wrong, but this made no difference to them. Through our discussion with the customer "care" team, it became clear that this company is happy to take advantage of its customers for a quick $150 when they, admittedly, made the mistake leading to confusion. They put this on the store to either pay the 150 themselves or have us pay it for a website listing issue. Like I said at the beginning the store ate the cost to help us, which we appreciate, but corporate and everyone we dealt with there is horrible and even disrespectful and will not assist you in any way. They do not deserve your time or money, and I would encourage you to use your money to support companies with respect for their customers, which Ashley's certainly does not.
Margaret G was great
Bolu was very helpful and super nice
She asked me for the purchase I made. There are very nice things and Sarah Smith's service is very kind and very patient.
Sarah helped us find the perfect sectional for our basement! Very happy with the customer service, and the flexibility that she and her manager Jerry were able to provide for our budget. Will definitely be recommending them and coming back for future purchases!
Rachel was a wonderful person to work with when buying our couch. She is in we bly knowledgeable helpful and not pushy. Highly recommend her and the staff at Ashley!
Great time, Bolu made the process very easy for us!
Bolu and Kiana were very helpful!!
Joe Scafa was very helpful and took the time to find us exactly what we were looking for ...
Erica was amazing!
JO was so helpful and funny really recommended
Alma was terrific, she helped select furniture get a great price. Beautiful furniture. Furniture has arrived as promised and in excellent condition. The store was a pleasure to deal with and nice to be able to go to a store and touch and feel the actual furniture. Unlike many of the online retailers you never know what you are going to get.
Erica was great. Quite helpful and followed us around appropriately.
Bolu was incredible in helping us purchase our first couch for our new home!
Ana Jimenez was absolutely wonderful in helping me buy brand new furniture. I highly recommend this store!
(Translated by Google) I really liked the attention from Erika and Ronald, they were very formal in advance. (Original) Me gusto mucha la atención de érika y Ronald fueron muy formales en antederne
Alma was AMAZING she went above and beyond to help us purchase our dining room set! She was absolutely amazing and I could not recommend her more. Definitely go to Alma if you need any furniture. She will help you and do everything possible to make your dreams come true!
Baloo was so knowledgeable and informative! We will buy from him again!
Bryant was amazingly kind and patient throughout our whole shopping experience!
Alma was a really good helper on finding a dinning table for me and my family.
Joe was amazing. Very detailed and understood exactly what we were looking for. Great experience, great service, quick and easy .
Bolu did an amazing job in helping my fiancée and I find the best mattress and couch for our home. Super patient and accommodating to our needs!
Joe was very helpful with helping me find my dream couch…He explained everything very thoroughly, exceptional customer service!!! It was a great experience working with Joe!
We had a great experience with Sarah Smith at Ashley’s in Ledgewood. She was so knowledgeable and helpful when it came to purchasing a bedroom set. She was patient, listened to all my needs and never pressured me into a purchase. Highly recommended her for any of your furniture needs!
The sales people were fantastic and Alma was very helpful,I will buy all my furniture from them from now on ,🤗
Very good and easy experience
Delivered on time and carefully as promised
If you are looking for new furniture go to Ashley’s and ask for Joe. He made our experience nice and easy and was very helpful. Will be back soon for more. Thanks again.
Very professional, courtesios and helpful. We gave her the sale!
Alma was very friendly and seems to know her furniture business. Very happy with her service
It’s a nice place to buy amazing things for home
We purchased an amazing couch at a great price. Our salesman Joe and the finance associates were awesome!! Highly recommend the Ledgewood location!
Great customer service .Sarah was wonderful . Delivery is expected 3 weeks early. Thanks for everything
We met Anna at the door. She was very helpful. She helped us find exactly what we were looking for. I’d recommend Ashely‘s to anyone to help buy furniture.
We had a fantastic experience at Ashley a couple weeks ago. The employee who helped us was very knowledgable and professional. We found a great sectional and a 3 piece table set. We can't wait for it to be delivered.
I had a great experience purchasing my new mattress. I was immediately greeted by Alma with such enthusiasm. Before even looking at mattresses I was excited just to have someone with such great energy. Alma was fairly new at the time and hadn’t gone through her mattress training yet so she brought on Ana to help with her expertise. She was equally awesome, great energy and extremely knowledgeable. Ana was able to not only answer all my questions but she and Alma understood how I make purchase decisions and took the time to cater to my specific needs. The mattress took exactly the time Alma and Ana said it would to arrive at the store. I was able to set up delivery anytime I wanted even over a week out as I wasn’t ready yet. They also were over the top to make sure they made contact with me once the mattress arrived. If you miss the call they will call back continuously until they make contact. I like not having to call and wonder if it’s in. Can’t speak for delivery as it comes this Saturday but I’m sure that will be good as well. I may be a tad bias in saying this hehe but go see Alma for your next furniture purchase. I promise you will have a great fun experience and not feel pressured.
I was very happy with the customer service and they had exactly what I have been looking for but unable to find.
Bought a dining set and ottoman from Joe! Very friendly, helpful and worked within my financial needs! Was a great experience!
It was excellent!!! Alma was the attendant
Sarah was very helpful and courteous with us today at Ashley furniture. She helped us find a sleeper sofa, loveseat, and recliner in the style that we requested.
Joe was great and helped us with finding the perfect couch. Great jokes!
Great store, very clean, lovely selections, found what we were looking for immediately. Pleasant staff!
Excellent & beautiful staff. Ty
Alma waa extremely helpful, knowledgeable and very kind.
Erica was great
Come see Joe at Ashley’s home for any of your furnishing needs. Especially beds! Super thorough and funny. Will confidently recommend to anyone in the future!
Bolu was a great salesman! Very efficient and knowledgeable!
Alma was very gracious and patient while showing me chairs. I enjoyed the shopping experience very much. I would recommend her for any sales help you might need.
Joe was very helpful and knowledgeable. He found just what I wanted. Perfect!
Joe was amazing. He knew exactly what I wanted. I would recommend asking for him.
Second time we’ve come to this Ashley. We returned because Joe was such a great help the first time we came in looking for a sofa. We are on the hunt for a new bedroom set and Joe again has been a great help and answered all our questions. Joe is also patient and does not rush you like other show rooms do. He wants you to be happy with your purchase and will let you go back and forth between all your options.
Bolu was amazing and patient Took me two months to decide on my couches and he was so helpful He answered all my questions. I highly suggest asking him for help.
Joe was great and helped a lot.
Joe was great! He found us exactly what we wanted!
Had the pleasure of working with Alma to purchase our new sectional. Alma was a great help and made our experience quick and seamless.
Sarah and Rachel were so amazing to work with. They were so helpful with picking out a new bed frame and mattress. At no point did we feel pressure to buy, rather they made sure we had ALL the info we needed to make the right choice for ourselves. Thank you so much for making our experience a good one!
Bryant is a genius!!! He was so helpful and made this process so seamless and easy! Highly recommend 😊
Sarah was so patient and gracious with us, as first time buyers. Pleasant and helpful!
Alma was fantastic !
Alma was fantastic, she was able to answer all of our questions and tolerate my husband’s personality and jokes with a smile. FANTASTIC employee
Joe is very knowledgeable and helpful.
Alma was super helpful at the Ledgewood store and guided me to the right sofa/sectional. Thanks!
I worked with the very talented and knowledgeable Joe. He demonstrated the mattress and lifestyle adjustable base.OMG the base has massage and all of the preset positions that I can just push one button to get into.i can’t wait to finally get the well rest I so deserve. As Joe mentioned it is the most inexpensive form of Healthcare that I can afford. When you come to Ashley Furniture of Lesgewood NJ ask for Joe. He is straight forward and very honest and extremely knowledgeable not to mention very funny. He should have his own tv show. Thank you Joe. Can you help deliver my pieces for me.
I couldn’t be more pleased with Ashley Furniture in Ledgewood. Bolu helped me find exactly what i needed and I am excited about my new sectional. The staff is exceptional nice and helpful. I recommend!
Alma was very helpful. Great experience shopping for sectional couch for our lake house
Erika was extremely helpful, friendly, knowledgeable and addressed all of our questions.
My wife & I had a wonderful experience with ERICA at Ashley's in Ledgewood, NJ. We were looking for a specific height table & chairs for just two people. She spent quite a bit of time with us and was able to find what we were looking for. We are VERY happy with our purchase. Erica was very friendly and helpful which made for a great experience. Kudos to Erica!
Brian and John were personable, helpful and we were happy to work with them. They took care of us and we’re excited to enjoy our new piece of furniture .
Great service from Bre
Sarah is the best product specialist out there, I love my mattress and furniture all thanks to her!! Super helpful and knowledgeable! She’s a 10/10
Erica at Ashley Furniture was a wonderful salesperson.
Carmen was super helpful over the weekend while we indecisively asked for prices on multiple sets of furniture. We couldn't make a decision and returned on Monday. On Monday Bolu assisted us in a similar venture and we eventually purchased a set. We are super appreciative of the very helpful salespeople as well as the Manager, Jerry, who also went out of his way to make sure we got a good deal and were happy with our purchase. Great customer service!!
Alma provided wonderful service. Very helpful and patient as i decided what i wanted to do and buy
Worked with Joe and he was the BEST!!!
Bre was awesome! So helpful, thank you!!!
Erica was amazing! Very personable and helpful. 10/10 recommend working with her!
Thanks Bolu for all your help! Great working with you. Good luck in the future!
Erica was amazing! Super helpful and willing to work with us.
Joe was awesome!
Erica was extremely helpful in helping us find a couch for our home. She priced out several piece to give us options to look at. Erica is transparent with everything and helped us get the best deal! Highly recommend to find her if you are shopping here!
Erica was great!! Very helpful and prices were very reasonable.
Bolu was super helpful!
Anna made her first sale. She was courteous, helpful and friendly
Rachel and Erica, helped my husband and I pick out a new bed tonight. Both ladies were so so nice and extremely helpful in making a decision. We cannot wait to sleep in our new bed.!!!
Joe was great to work with and very helpful!
The sales girl Erica murphy was amazing ,the energy was great , very very helpful ,the experience was incredible and finally we bought our furniture and Ashley ,thank you so much erica ...
Thank you Bolu. My experience here was great!
Joe was awesome! My husband and I went in looking for furniture for multiple rooms and Joe was immediately helpful. He was friendly and not a pushy sales associate. Joe gave us time to chat alone, while also answering our questions and helping with measurements. We are so pleased with our experience and highly recommend this store. Joe and Jerry both helped us tremendously. We left smiling and had many laughs throughout our time there. We will be back to furnish more rooms when the time comes.
Bolu was so patient with us! He was very very nice and helped us with our new couch. He was very thorough with information - making sure not to skip a beat.
Bolu was very helpful, not pushy at all like most salesman. Very professional and polite
Bolu was amazing and helpful!
Thanks for the help, Bolu!
Very good and helpful employees especially Sarah Smith she helped me a lot, great store and good quality furniture...
Bolu was great!
Sarah Smith at the Ledgewood Ashley Furniture Store is absolutely amazing. She is very professional and great to work with. She arranged shipping with ease. My experience with Sarah was very positive. I highly recommend using her to furnish your home.
Bolu was courteous, knowledgeable, and friendly throughout our buying experience. We will be back because of Bolu’s great attitude.
(Translated by Google) Today we were helped by Joe. It was very interesting. They showed us various products while telling lots of jokes. In the end, I ended up buying a new bed that I hadn't thought of buying⁉️😅🙈😅🙈 (Original) Today we were helped by Joe. とても面白かった。ジョークいっぱい使いながら色々と商品など見せて頂きました。最後には買おうと思っていなかった新しいベッド買ってしまいました⁉️😅🙈😅🙈
Erica was great
Bolu was friendly and helpful from the moment we walked through the door I would recommend asking for him when you walk in. Thanks for making the experience easy.
We went into Ashley’s to purchase a sectional couch for our living room. Ashley’s had a lot of great options and a lot of great promotional deals. Bolu was extremely helpful, he answered all of our questions and helped us finance our dream couch. Thank you so much to Bolu! Please look for him if you need any help at Ashley’s.
Bre was excellent and took her time to show us everything they had. Will definitely be back.
Tony was a great seller. Helped us to get a new couch.
Joe Scafa was great! Very knowledgeable of all the furniture. Very helpful in helping is select our sectional and matching chair. Thanks Joe!!
We just received our sleeper sofa and are very pleased with it! Huge thanks to Bolu for his knowledge and patience during our shopping experience!
Erica was awesome at helping me finding everything i needed! I will be asking for her again in the future when I shop at Ashley
Erica was wonderful to deal with! Very professional!
Great experience. Sarah was amazing!
Erica is wonderful and helpful. She absolutely knows the product
Tony was such a great help. I was not expecting to find what I was looking for so quickly and at such a great price
Carmen was great! Thank you for helping us find what we were looking for and getting us the right price. And thank you to all the employees for entertaining my kids while we shopped for our new furniture!
Terrible... they convinced me to take the insurance on the furniture and told me if I had no claims in 5 years I would get a credit of the same amount on my next purchase. Twice I called to get this credit and twice I was told I would be called back about it. No return calls were made and I never received the credit on my last purchase. I will never shop here again.
Everything was easy and comfortable for me to buy, the seller with a lot of experience and knowledge helped me get a good mattress and dresser. Thank you very much for your kindness and attention.
I went to Ashley in Ledgewood looking for furniture for my new apartment. Joe Scafa was beyond incredible to work with. His knowledge and expertise on all the furniture, past and present at Ashley's, was second to none. He spent almost 2 hours reviewing all the options, moving furniture around on the floor so I could get a visual of how things looked together and coming up with alternative pieces that fit what I wanted. He made the entire process a pleasant, fun experience. I ended up finding pieces I liked better at another Ashley store but went back and placed my order with Joe because of how wonderful he was. I would recommend this spacious, clean location and Joe to anyone looking for good quality furniture pieces and someone passionate about them to trust during the buying process.
Highly recommend working with Joe !!!
Sarah was amazing! 10/10 customer service. I’m bringing back my grandma
Joe was very knowledgeable about mattresses and educated me about proper sleep (and not crossing my legs)
Tony was great! Thank you!
Tony did great!
Carmen was wonderful helping me find what I was looking for, as was her manger Regina with pricing. Get place and people! Great products!
Had an amazing experience working with Tony! We were in search of a coffee table and end table for our new home and Tony helped us find the perfect set! Thanks Tony! We will definitely be back to purchase more furniture!
Rachel was amazing to work with! Helped us get what we were looking for and quickly.
Joe and Jerry were very friendly, knowledgable, and courteous! Excellent customer service! They were able to help me find what I was looking for and place my order! I wish that everyone was just like them!
Blue was terrific in helping us find the best fit recliner. He's very patient and has a good sense of humor.
Erica was fantastic!!! She spent all the time we needed and never pressured us for a sale. We will definitely be calling on her for future purchases...
Tony S from the Ledgewwod store was courteous, let us look around and when we were ready he was very knowledgeable. Would definitely do business with him again.
Erica M is a gem! She was incredibly helpful, patient and personable. Fantastic experience refurnishing our den!
Bolu was wonderful in assisting us buy our new couches and table today. Joe was also very helpful in starting the process. Fantastic service!
Sales person was amazing
Tony was very helpful in our search for the perfect sleeper sofa!
We were in the market for a new sectional and Tony helped us out big time! He showed us different options and helped us pick the perfect sectional for our new place! Everyone was so nice, helpful and the process was quick and easy!
Great experience working with Tony! Highly recommend!
Blue was so helpful and professional! Would highly recommend doing business with Blue at Ashley Furniture!
Erica was amazing and super efficient with giving us everything we need! We loved her! She finished helping us create our forever home!
Over all experience was great. The sales reps /& manager were very helpful and professional! Are sales rep was Bre! Thank you! Happy 4th of July 🇺🇸
Erica was wonderful and extremely helpful! Thank you so much for your help!
Erica was great! Very helpful and friendly!
My salesperson Bre Smith in the Ledgewood location was great! Knowledgeable, friendly and efficient. Kudos to Ashley on your associates! Total positive experience today 😊
amazing experience, Bre was the best and had a lot of knowledge!
Joe
Joe was very helpful and knowledgeable!
Bre was attentive, personable, but above all extremely helpful with all our needs and questions!!
We visited the Ledgewood store in NJ and walked out with an order for two couches. The process was quick and easy. Our sales representative, Tony, was fabulous. The store was clean and filled to the brim with beautiful decor of all shapes, sizes, colors and price points.
Looking forward to receiving my new furniture. Erica was extremely helpful and made the buying experience easy!
Erica was great helping us with a kitchen table.
This location has great merchandise on the floor. Modern decor, love it. Joe was our salesman and he was amazing. He was knowledgeable, extremely funny and willing to work with us. We had an awesome experience, thanks Joe!
Tony heard our wants and spent the time with us to find us exactly what we needed!
Rachel was amazing and so helpful with me! And so informative!!!
Bre was so helpful! Highly recommend Ashley and working with Bre.
Erica was great and sold us a beautiful bed set!
We had a great experience. Bolu was super helpful
So Great working with Bre Smith. Wonderful staff and very helpful with our purchase
Erica M was awesome she made this such an enjoyable experience. I would recommend asking for her anytime you go in!
Absolutely amazing! Was helpful in assuring we had the best experience!! Highly recommend Erica!
Worked with Joe — efficient and helpful!
Érica was fantastic! So helpful in helping me make good furniture choices and taking care of me from start to finish. Big fan of Ashley furniture and now even more so!
We were greeted and asked what we were looking for. We were pointed n the right direction and given some time to look around. Erica checked in frequently and continued to point out other pieces. Most colors were basic but that’s what we were looking for. We found a good quality sofa for a good price.
Bolu gave 5 star service well deserved
I recently had the pleasure of working with Joe at the Ashley Furniture Store in Ledgewood, NJ, and I couldn’t be happier with my experience. From the moment I walked in, Joe was honest and transparent, ensuring I left with a great deal and complete confidence in my purchase. I bought a sofa and an ottoman, and Joe made the process smooth and enjoyable. His quippy and funny nature added a delightful touch to the shopping experience. A special highlight was how he knew Dakar, Senegal, and shared some entertaining stories from there. Joe’s exceptional service and personable approach made all the difference. Highly recommend!
Thank you Joe for all of the help with finding our new couch!
best shopping experience ever! Rachel was so helpful and friendly got everything we needed!
Erica was such a lovely person and helped me find a loveseat plus a recliner for one of my clients who were in desperate need of home healthcare products. We love her very much.
Erica was wonderful!
Joe was spectacular helping us find our new living room set. Definitely a place to go to find your next furniture sets. Will be back for our next purchase.
We went in not knowing exactly what we were looking for. Tony was amazing and helped us figure it all out! We left very happy!!
Erica was great, very knowledgeable and definitely energetic. Glad we stopped by last evening to buy our new mattress. Thank you Erica! :)
Joe and Erica ware great today they really help us choosing our best option for our matress
Joe was awesome! Very knowledgeable and in and out in great time!
Bre Thanks for the help on my purchase with my dining set.
Sarah was excellent. She was knowledgeable about the products. She took the time to understand our needs. We would definitely shop at Ashley with Sarah again.
Great experience Joe was awesome!
Had a great experience getting a new couch and worked with Sarah Smith for the past few months until we were ready to buy! The whole team works with you to help you get what you need.
Joe was great.
Bre is amazing. She’s so knowledgeable about the items and made my experience wonderful.
Joe is the best!
Rachel is THE BEST !!! Personality & Sales!
Excellent customer service . Erica was great.
Joe was awesome, very knowledgeable, easy to work with.
Erica was excellent and very helpful.
Bree was awesome! Gave us space to shop around, and checked in when needed. Helped us find a sofa that worked for our needs.
Sarah was excellent and made our process so easy. She was so friendly, knowledgeable and got us a great deal. The store had so many options as well as many more custom varieties. 10/10 recommend asking for Sarah
Rachel is awesome
Sarah is an excellent sales lady. Sarah is extremely knowledgeable and highly professional. If you are looking for great assistance and kind attitude Sarah is the person you need. Our delivery was excellent and right on time with very knowledgeable technicians. We are highly satisfied customers of Ashley Furniture.
Erica was fantastic....keep her !!!
Excellent service from Erica & Rachel. Very knowledgeable staff and enjoyed the entire experience shopping for beds.
Erica was very helpful!!
Erica was so helpful!! We will be back to finish furnishing our home :)
Joe provided excellent customer service!
We came to Ashley and instantly got a warm welcome from Joe! I loved my visit there and would recommend anyone to buy furniture there!
Joe was fantastic! He had great enthusiasm and was very helpful when we had any questions.
Erica was a really sweetie. She was a huge help and very cheerful
Sold me multiple broken units and still 2 years later no resolution, I have had multiple parts sent to house for technician to fix only to be wrong every time, I call the store and they say nothing they can do it’s the furniture technicians job. Worst company to ever deal with, they are happy to take your money but never help at all. Go elsewhere, this is your warning
A big thank you to Joe for making our shopping for a new sectional not only an easy experience but a fun one too 😊
Tony is the best thing since sliced bread!
Erica was great. Very helpful and answered all our questions. Great store rep to work with
Erica was wonderful! Very helpful in buying our new couch.
Erica was AMAZING. Super personable, knowledgeable, and outgoing. She was extremely helpful in the purchase of my new living room furniture.
Joe was amazing! Great customer service!!
My daughter and I worked with Blue at Ashley and he was amazing. Blue was very kind and knowledgable about all the furniture pieces we were interested in. Blue also assisted us with deciding on colors and sizes. If you are coming to Ashley to shop for furniture I would highly recommend dealing with Blue as he is patient and extremely professional.
We went in looking for patio furniture and Sarah was very helpful. She showed us all the options for financing and worked with us to price match and get us to the monthly payment we were shooting for. And it was all done very quickly! We would absolutely go back here for furniture in the future.
Very helpful assistance. Pleasure doing business
Joe & Regina were a fantastic help!
Everyone is very welcoming and friendly. Tony helped us find a couch and he was very helpful and knowledgeable about the product.
Sarah was the best! I normally dred furniture shopping, but she made the process fun and stress free!
Sarah at the Ashley Furniture in Ledgewood is WONDERFUL. I came in here last year and the experience was HORRIFIC. I didn’t even want to come in again. And I certainly wasn’t planning on buying in person, only wanted to try out a couch. Sarah was wonderful and I ended up purchasing my dream couch. Thank you Sarah for the great experience!
Joe was extremely patient and helped us find the perfect living room set, entertainment center, and dining room set. Thank you Joe for being so patient with the constant mind changes.
Joe from Ledgewood was very patient and helpful with us as we picked furniture for our family room. He went over measurements and design ideas. Was very knowledgeable and great to work with.
Erica deserves a great big raise!! She is fabulous!!!
Erica was amazing! She showed us exactly what we were looking for. The purchase was quick and easy.
Erica and Rachel are amazing!
Erica was great
Joe was a great help in finding us everything we were looking for. Definitely ask for Joe when you stop in
Joe and Jerry were very helpful and pleasant to work with
We took a little trip to Ashley on Mother’s Day looking for a new couch. We met Sarah upon walking in and she provided exceptional assistance during our visit. Her knowledge of the furniture was impressive, and she went above and beyond to help us find exactly what we needed. Her friendly demeanor and patience made the shopping experience enjoyable. We highly recommend seeking out Sarah's assistance for anyone in need of furniture!! We can’t wait for our new couch. Thank you again Sarah!!!
My husband and I went to the store to buy a sleeper sofa and Erica was very helpful, patient and friendly. She’s the best!
Joe was great! He was helpful, patient, knowledgeable, and funny!!!
Bolu did great walk through..Appreciate all his help!
Been using Ashley’s for a few years now. Good furniture with decent prices. Dan was a great help!
Bolu's assistance was invaluable in helping me decide on the sofa set. His expertise were greatly appreciated. Many thanks to Bolu.
Joe Scafa was wonderful. Very professional and worked to get us the best price. Highly recommend Ashley home store in Ledgewood NJ.
Shopper Beware!! Ask questions, get everything in writing and take pics of all signage. Our salesperson was lovely and unfortunately for her, we cancelled our entire purchase due to horrid customer service. "Once it's in your home, it's yours," that's the quote of their return policy. We were told we could remove items from our order before delivery and when we did that, they wanted to charge a restocking fee. No thanks and never again!!
Erica is awesome!! She was very helpful!
Thank you Sarah for helping me find my new blue couch!
Erica was wonderful to work with!
Erica was amazing! I originally worked with Bolu..he was awesome! They were both a pleasure to work with!
Erica was very professional and had a great personality. She was extreme helpful with my purchase!
Tony is fantastic. I give him 5 Stars. Great customer service.
Blue was excellent!!
Bolu is a knowledgeable and patient salesperson who listened to our needs and found the right pieces to finish off our basement.
Sarah was awesome!
We were helped immediately and found the perfect couch. Joe was very knowledgeable and was very friendly. All staff were very approachable. Great experience!
Erica was very helpful!
Came for some couches left with that and a show Joe is a great guy and helped us out a lot. Thank you Joe.
Joe was great! Very helpful & quick with helping us find the perfect couch.
Found a great couch to replace our ancient one. Sarah helped us out. She was so helpful, polite, and knowledgable. The buying experience was very comfortable. Great deal, would securely do business again!
Joe was excellent and made our couch buying process so easy. He was so friendly, knowledgeable and got us a great deal. The store had so many options as well as many more custom varieties. 10/10 recommend asking for Joe.
Erica was wonderful!!
Great service by Joe and manager.
Bolu made our experience very easy. He is kind and not pushy. We would purchase from him again. Thank you!
Erica was great!!!!!!!!
joe, my salesman was excellent. His supervisor , I believe was John . Both were equally professional and extremely knowledgeable. We spent quite a bit of time with my finances For the best possible price. I thank you so much for my beautiful bedroom furniture. I appreciate your time and effort and all the explanations Regarding the product and also the finances. Ashley Furniture in Ledgewood is the Best!.
Came in looking for a mattress while the building was being painted and Joe stopped us on our way out and moved the lamps and painting off of one bed to show us an option and it ended up being a perfect fit and we ended up buying it on the spot. He’s always very friendly and happy to help!
Joe was very helpful and made shopping enjoyable. Thanks for brightening my day!
Joe was very helpful.
Joe was excellent very helpful showed us all options when it came time for us to choose our dinning room table and breakfast table recommend 100% went above and beyond
Joe was great. He was helpful and very informative about all the products, we enjoyed working with him picking out our furniture. We would definitely recommend him to all our friends and family.
This was my first time visiting Ashley’s and it was very memorable. Joe was amazing! So friendly and attentive to our needs. He made us laugh the entire time! We definitely are going to get you that large pizza Joe no problem! I am definitely going to Make future purchases at Ashley’s. All the staff were friendly, kind, and helpful. So happy we stopped in.
Alma was very helpful and energetic. Being new she was also not hesitant to get assistance from her managers.
Erica was wonderful, very professional and patient as I made my purchasing decision
Sarah was great and she actually spent a good amount of time while we came in the store. She absolutely gave us a good deal for our recliner sofa and love seat.
Joe was amazing! Such great service!
Erica was very helpful. Excellent customer service. Orenman Table Lamps (set of 2) are beautiful!
Erica was efficient and the consummate professional. I picked out a beautiful living room set for my space! Thank you we felt really well taken care of.
Joe Scava was extremely knowledgeable and a huge help in assisting us on finding a new mattress. We highly recommend him! Great guy!
Carmen Worked hard to help me . I ended up getting a great deal due to her hard work ! Thank you!!
I been customer for so many years with Ashley never have problems with my orders my daughter purchased sofas they came bought defective so my daughter called customer service the guy was so rough so disrespectful doesn't have no idea what is customer service I work at retail un bolivabe he's hendeling customer service positions so we sende back both sofas he said he will change my daughter restacking fees for they mistake shi have to pay so that's the reason I geve Ashley one star because they have an educated person working
Dan was great! Very helpful, very nice, easy to deal with. Made our visit to Ashley a pleasure!
Joe was excellent, answered all of our questions. Our decision was made easy with Joe’s help!
We had a great and professional experience with sales associate, Bolu! He was very knowledgeable and made our shopping experience very pleasant! I highly recommend Ashley Furniture for all future furniture shopping! Thank you, Bolu!
Bolu was great! Thanks!
Joe was awesome and very helpful. Will definitely be back
Joe was awesome! Make sure you see him for a quality experience!
Extremely friendly and helpful.
Tony was helpful and listened to what we needed/wanted. 10/10 recommend.
Ask for Joe if you go. He was great!
Joe was a great help today. We got a couch and chair and are very pleased with both of them.
The experience with this store was terrible. I have been purchasing furniture with Ashley’s furniture for years and never had a problem until now. I purchased Sofa, Loveseat and a half. They sent moving men out that didn’t know how to properly bring my items in my household. They told me it’s too big n wide when I have a Sofa in my house right now that I moved in. I was listening to the one guy complain about he couldn’t push the sofa up and one is saying push. They were even struggling bringing the other items up also. I spoke to someone on the phone they told me to refuse the delivery so I did . I went to the store personally and spoke to The Office manager Regina told me that if I wanted my money back I would have to pay a 25% fee says who where in my paperwork does it say that no where. the General Manager Mark didn’t have a clue at all. They are all clearly getting high in that store I walked out before I got angry. I have tried to call n speak to someone everyone gave me the run around. I don’t even want any service from that store but for them to run me my coins $2400.00 worth. I shouldn’t have to look for another item because I paid for what I wanted and that’s that. The last time I spoke to them was 4/11/2024 and haven’t heard anything since. Terrible service and the people that’s delivering the furniture are not professional movers at all they are weak.
Walked in to look at a new recliner, was greeted by Blue. Ending up purchasing a dining room set and a recliner. The salesman Blue was very helpful.
Erica provided superior customer service.
Sarah Smith helped us today at Ashley and she was phenomenal!! Polite, knowledgeable, and definitely looks out for the customer!!! Thanks for your help Sarah!!
Bolu was very helpful & knowledgeable…also very professional…wonderful experience
Erica was great very quick and helpful
Erica was fantastic thank you so much
Erica was fantastic!!
(Translated by Google) The best carmen (Original) La mejor carmen
Rachel B. was lovely, helped me furnish my new home, and fitted me for the perfect mattress! I would recommend her for all your furniture and especially mattress needs!
Joe was great! Very informative and got us what we were looking for
Joe was great
Great shopping experience! Tony & Mark were awesome and very helpful. They worked with us on our needs and presented options when necessary. Nothing felt pressures. Highly recommend coming here if you're looking for anything new for your house condo or living space!
Rachel was amazing and everyone was so nice and helpful! We had a great experience
I had an excellent experience with Rachel. She was really helpful and friendly which made furnishing my first real apartment a breeze! Her service stood out from others.
Great customer support and product knowledge.
Service was excellent. Erica was so helpful and delightful to work with! Found what we were looking for very quickly and set up delivery!
Sarah was very good she did an amazing job
Sarah did a wonderful job
Tony was great, he helped my mom get just the pieces she wanted and helped us with financing.
keyana at the ledgewood is the sweetest and so helpful!! thank you!!!!
Thank you Carmen! You deserve dinner and cocktails!
Customer service is HORRENDOUS! We ordered a new dining room set which had a manufacture’s defect upon delivery. They sent TWO separate service people out to try to fix the problem, but they determined about 4 weeks ago, that they cannot. We are waiting to see when they are sending out a replacement, but they are not calling me back and every time I call them, I am told their system is down and I am kept on hold for quite some time. This is absolutely our last time ordering from them. It has been 4 months and we STILL have a defective, unusable piece of furniture!
I just had a great experience at the Ashley Homestore in Ledgewood NJ. Bolu (aka Blue) was the sales associate on the floor. He was so helpful and so so patient. My elderly mom will be moving in with me and I needed to buy a bed for her. She was feeling all too well today and he really show genuine concern for my mom. He took the time to explain all the different options that were available (height and firmness). Blue made sure that we took advantage of all the sales available for Easter. Definitely one of the best furniture buying experiences I ever had and highly recommend coming to Ashley’s again. Jack Tungmun
Bolu was so helpful , polite and pleasant. Made everything quick and easy. Will definitely return and recommend to friends and family. Five stars!!
Ledgewood Ashley’s is the BEST! Tony helped us pick the best furniture. Thank you Tony, we will come back soon!
Excellent service provided by Joe.
Met Joe from impractical jokers
Joe is a Great Sales Associate!
Joe was very helpful!
Great customer service and reasonably priced furniture.
I was in the store tonight and Tony and the manager Jerry were very helpful and was able to find the right furniture for my family. Tony the sales rep was super super awesome and good with the girls. Great customer service.
Joe did an awesome job hooking us up with our new bedroom set. Thanks!
Sarah has been as awesome to work with!! I ended up in the hospital, but Sarah texted me all the info and pictures of the bedroom set for my daughter! She’s extremely knowledgeable and so pleasant! Thank you, Sarah!!!
Erica was fantastic! Very helpful and informative!
Had a great experience with Bolu today! He was very patient with us and helped with comparing different options until we were satisfied! Thank you!!
Bolu was really helpful and friendly, totally recommend this store
Bought our new sofa set with help from Tony & Sarah! Outstanding customer service, excellent prices!
(Translated by Google) Carmen excellent service (Original) Carmen un excelente servicio
It was a great experience great help Bolu and Rachel were Just amaizing
This not for the Ledgewood store, but for Ashley as a company. Worst furniture purchasing experience of my life! I ordered a couch online that showed available. They took my money. They gave me a confirmation number and a delivery date. When I called a few days prior to get a delivery time window, they proceeded to tell me the couch was no longer available and my order was cancelled. What if I didn't call? I'd take a day off of work to be sitting home waiting for a couch that never comes. Meanwhile, it still shows in-stock online! Their customer service is terrible and of no use. Buy elsewhere!
I have had a very good experience in the store. Carmen's support has been excellent. She is a kind and collaborative person.
Erica is a fantastic sales person at Ashley’s! My husband and I felt comfortable at the store and not rushed or overwhelmed. She was thoughtful and helped us find exactly what we were looking for - our three year old’s first big boy bed!
Carmen was amazing! We came just to look and get ideas for a dinning room table for our new home. We didn’t want to settle and Carmen was very understanding and accommodating to our needs. We found the one we loved thanks to her!
My husband and I just bought and new living room set at Ashley Homestore in Ledgewood. Our sales representative, Erica was extremely kind, patient and knowledgable and helped us to customize a set to be exactly what we were looking for. The rest of the sales team (Jude, Kiana, and Jerry) made sure we were getting the best price possible. We couldn't be happier!
Tony and team were excellent setting us up with multiple furniture sets for our kids bedroom and associated mattress. Great service at the store and very accommodating!
Painless mattress buying experience. Fair pricing and great service
I had a wonderful experience at this Ashley furniture store. Joe met me at the door and walked me through to find the tables I wanted. Once we did Joe put together a nice package and Regina and Carl were excellent when checking out.
Bolu helped us to pick a very elegant furniture for us today. He was very patient with our questions and the experience was smooth. Definitely recommend! Update : we initially chose a product and came to know that it is not in stock . So we opted for a product that was in stock and the sales person clearly told me the delivery would be on 26th . Fast forward to 26th , they say they don’t have the exact date of the product availability . Not at all happy with this ! Update : called on 1st of April and they say their systems are down and don’t know when they can deliver the products . Seems like whoever sold us the stuff had no clue what’s going on !
Salesman Bolu was wonderful, very helpful and friendly! Nice selection and styles available, ended up buying a couch, loveseat and dining table and we were only "just looking"!
Erica helped us buy a coach and made it so easy and was so sweet and friendly. Her and the people behind the desk were so helpful and i would recommend anyone to go here!
Came in for a sleeper sofa and Bolu was super helpful. Took us right back to the area and opened each one for us. We have space limitations and he measured each couch so we could see which would be the best fit. I would definitely recommend the store and Bolu again.
purchased the second cheapest queen mattress in the store and they sold me a non refundable box spring for 300 dollars that I ended up not needing. Found out the 300 dollar box spring is the most expensive box spring they sell so why sell me the most expensive one for a cheapo mattress. Also there is no direct number to the store and you can only talk to people that sound like they are in an international call center.
Dan was a great salesman!
Erica and Jude were very helpful with the purchase of my dining room set!
Struggled and saved and shopped around and finally decided on Ashley for dining set (with six chairs) and twin bed (and mattress). Was told they would work with me on price, but that did not happen. (What else was I expecting?) Delivery men damaged both pieces which I did not see until after they left because they were in a hurry (after gracious tips and drinks for the road). Called immediately about damage and set up redelivery. Had to kick and scream to get another Saturday delivery (I work during week and needed this corrected asap bc family in town for an event). Was told between 12:00 and 4:00 pm (the use of the word “estimate” was not mentioned). Planned my day accordingly. After 5:00 pm still not here. After many phone calls was told that 12:00 and 4:00 pm is an “estimated” delivery time and it could be up to 8:00 pm. Guess my punishment for complaining? NO FAULT OF MINE. I WILL NEVER ORDER FURNITURE FROM ASHLEY AGAIN AND WILL BE RETURNING FURNITURE AND GET REIMBURSED. Regretfully, Sandra G.
Erica was amazing!!! She helped me furnish my whole apartment top to bottom. She is super sweet and professional. My family and I are definitely long-term customers of hers as long as she works for the company.
The 1 start is not so much for the store itself but Ashley's furniture overall. I recently bought a dual power recliner. It showed up hard as a rock. I know it takes time to break in but this things is never going to be comfortable. Ever... Tried calling to return and there policy is 72 hrs. We didn't even site on it during that time frame. It's now been 3 week and still unbelievably uncomfortable. They 100% have different models on the floor. Now I'm stuck with unusable furniture..
Erica was great!
Erica was fantastic!! So sweet, was kind to my children and helped us pick the best kitchen table for us! And then we decided to get a new recliner too! Highly recommend!
Sarah was a big help in answering our questions, being accommodating and listening to what we wanted. She was great and make the experience better.
We came in looking for a bed frame and mattress. My daughter is very picky but she finally found something she liked with the help of a wonderful associate, Sarah, (pls ask for her when you go) who is well informed on both items, and worked with our price range! Although the mattress she wanted was over our price range the manager brought it down, with much ease, to something we could well afford. Everyone was very helpful and I am grateful for their assistance in helping my daughter create a cozy bedroom she will love!
Joe was a fantastic help! Great experience
Bolu was a great help! He even moved furniture around to help me pick the right color! Definitely coming back
Ashley was amazing to work with! She took us around the whole store showing us our options. Mark helped us get a great price. Highly recommend!
Our salesman Bolu and manager Jerry were both wonderfully patient and helpful. Quick easy financing
Sarah smith the girl helping my wife and I today.was outstanding in every way helping us complete our day with new living room furniture and a dining set .stop in and ask for her you won’t be disappointed.🤗
My Husband and I had a great experience at the Ashley Store! Sarah greeted us as we walked in found us later on and helped us quickly purchase our new couch! Sarah was extremely helpful, kind and tentative to my needs and wants for our new couch! I highly recommend the Ashley Store and Sarah!
Joe was thorough and helpful. He did a great job helping us figure out a great bedroom set.
Dan was great!! Patient and not pushy at all!! Answered all our questions!
If I could give this place a zero I would! We ordered bedroom furniture from Sarah Smith, on January 16th. When the furniture arrived it was damaged. It is a storage bed, the drawers did not close, they stripped the screws on the headboard on installation.The support boards were off of the securement straps. We called customer service and they sent a "master woodworker" to repair it. In his report he said he didn't know how this furniture passed quality inspection. We went into the store and spoke to Regina. She directed us back to guest services. They directed us to another Department that reviews the evaluation of the woodworkers. They want to send us a footboard without drawers!! They have no idea when the drawers will be in !! We asked for a refund and they said we will hear from a manger in a few days (LOL). Needles to say that I will no longer purchase anything from Ashley furniture. ALL YOU GET FOR YOUR MONEY THERE IS THE RUN AROUND. AND NI INE RETURNS
Amazing service for see Joe very informative and extremely helpful
Joe was amazing helped us get into an amazing new mattress
Super nice, Bolu and Joe helped us find everything we needed!
Bolu was very patient and helpful with our purchase.
Dan is great!
Tony was excellent.
Joe
Thanks Joe for helping us out especially for dealing with the kids!
Great service 👏
Sarah was very helpful!
Hi. Ask for Joe he is fantastic. Extremely knowledgeable, helpful and personable! Great experience.
Rachel was amazing!!!!
Sarah was very attentive to both me and very many other customers all at once! Great service!
I had an amazing experience with the best sales person CARMEN ! She was very helpful with picking out our couch. Highly recommend going to her for finding your furniture.
Carmen was so helpful, highly recommend to go see her
Joe was extremely helpful and made the transaction very pleasant!
If you need a mattress… Rachel is your girl!! I gave her my back story and she knew immediately what bed to put me in. She laid out all the options, and helped me make the decision. Great personality… great price. I highly recommend her for all your sleeping needs!!! Thanks Rachel!!!!
Carmen is the best. She worked so hard to get us exactly what we wanted and gave us a great deal.
Came in to buy my dinning room table. Sarah was super helpful professional and friendly . Would come again for future purchases
Rachel was very nice and helpful best decision I ever made.
Dan was beyond helpful! Very kind and wasn’t pushy. He made us feel very comfortable and he helped us out a lot and we found exactly what we were looking for. Thank you Dan!
Carmen was awesome She was very helpful!
Carmen was excellent during our search for our new couch. Informative, friendly and available for us when we came back to purchase!!
It was an absolute pleasure furniture shopping at Ashley furniture in Ledgewood . Our salesman Joe was very accommodating and answered all our questions . We purchased a bedroom set and dining table . The manger Mark was a very extremely professional and helped us through the whole process along with Joe . I can’t wait to for the new furniture to be delivered in our new home . I highly recommend Ashley in Ledgewood !
Thank you Joe you have a dynamic personality and it was great to work with you, we felt like family, thank you so much for being personal.
Thank you Carmen for all your help.
We agreed upon the price of 810 for a king size bed after tax it came down to $993. We only agreed upon this price once, but twice, and was assured by our salesman, that is correct. We went to pay and his manager informed us that they made a mistake and gave us the wrong price. They would not honor the agreed-upon price, and our total of the door went up by hundreds no regard for customer service or satisfaction.this occurred January 14. No reach out to apologize nothing !
Carmen was great and very helpful
Great customer service Carmen was great customer service and I give her a high five and I will come back to do more business with them. Thanks again appreciate your service and her team. Thank you.
My experience was great and the service was excellent, the sales rep Sarah smith was super helpful and you can tell she knew was she was talking about, she gave me great options and I'm really great full for her help.
Great store. Salesman Joe was awesome as was the store manager Mark.
Joe S. is the best! We went looking for a new couch and couldn’t find something that we loved as much as our current one. He was able to get us an almost identical couch! He was so helpful!
Joe is great go see him 👏
Joe is great.
Joe was great! We had a lot of laughs
We agreed upon the price of 810 for a king size bed after tax it came down to $993. We only agreed upon this price once, but twice, and was assured by our salesman, that is correct. We went to pay and his manager informed us that they made a mistake and gave us the wrong price. They would not honor the agreed-upon price, and our total of the door went up by hundreds no regard for customer service or satisfaction.
Amazing help! Sarah and Rachael were so helpful in helping my family find the perfect couch. They listened to our wants, needs and pet friendly lifestyle and were beyond kind. Thank you so much!
Joe was very helpful and taught me everything my wife and I need to know about mattresses. Looking forward to our purchase.
Amazing service! Extremely friendly and caring about customers! Thank you so much Tony.
Tony helped me and my wife picking a dining set. It was really nice and helpful. Thank you
Go see Joe!!!
Tony was incredible and extremely helpful! My husband and I went into Ashley looking for an ottoman for our living room and Tony immediately greeted us, asked what we were looking for and told us that while we looked around he would look up other options that were in store but could be shipped. We ended up finding exactly what we were looking for and purchased it that day. We will definitely be returning for other household needs!
Sarah and Jerry were great! They made the purchase very easy and an enjoyable experience!
We had a great experience with our sales person Tony. He was extremely helpful and made our shopping experience as stress-free as possible. We will definitely be shopping here again!
Sarah was so kind and helpful in the purchasing of our new couch!
Great selection of Made in America furniture. Awesome price options and good quality. Customer service was awesome
Our salesperson was very nice. But they could not and would not give us any ETA whatsoever on when we could expect our couch. We were originally told 12/22, then it was end of December, then it was "could be January, it's hard to say." So we canceled our order and bought a couch from raymour and flanigan, which was delivered 3 days later. Again, the staff was nice but I don't like paying for something that you can't even tell me when I'll receive it.
Tony was the best!!! Very helpful!!!
Joe was wonderful !!!!
Carmen was wonderful!
Thank you Tony and Bob!
Thank Rachael and Carmen for all you help I appreciate it for your help thank you everything and being so helpful. I’m glad that you help us . We appreciate it .
Joe was great, professional and funny made buying furniture a breeze. Would recommend seeing him and will again.
Sarah is the best! So helpful, provided a warm welcome and talked with us/stayed with us throughout our entire shopping experience.
Joe is amazing! He helped us pick out new living room furniture! He stayed with us the entire time - through transaction completion. Sheldon, thank you! Joe, we look forward to working with you soon!
The sales person Carmen is so awesome! when I walked in she greeted me with a kind smile and a warm welcome, she was incredibly helpful in getting me the best discounts possible, along with just the right furniture that fit me, she made me feel very much that I was in control, and what I was comfortable with, along with a lot of patience and understanding, if your looking for furniture at Ashley furniture, ask for Carmen 😊 Thanks again Carmen!
Go see Joe at Ashley’s furniture. He’s a good guy who knows his stuff
Joe at Ashley's was very helpful and knowledgeable. He helped us with our couch search and we were very happy with our decision. Thank you so much.
We had terrific service from Tony. He was very knowledgeable and patient. I will ask for him again.
We love Ashley Furniture. They always have the best selection and great quality. Joe was super helpful and we will be back next time we need something.
Pushy sales people. Walked in within 2 minutes a sales woman Carmen came up, politely informed her my wife and I were looking and if we needed anything we would find her and talk to her. 2 minutes later the manager came up, informed him the same. Then the entire time we were looking at furniture the 2 were like hawks waiting to pounce a dead animal. They again approached together about 5 minutes after the second encounter to see if we wanted any help again. At this point we informed them that we will shop elsewhere as I don't need to be hassled the entire time we're looking at an expensive purchase like this. If you don't like being hassled and like to take your time to figure out what you like this isn't the place for you.
Great customer service ! Very friendly and patient.
joe slayed and was super helpful with getting our couch
Just bought my new couch and had such an awesome experience at Ashley’s. Tony was so knowledgeable and helpful. Love Ashley’s furniture and how helpful everyone was that helped us.
We are so happy that Joe welcomed us to the Ashley furniture showroom today! By the time we left we felt like we were family. He suggested the perfect lumbar coach and chairs for us - the comfort made me feel outrageous. He made a plus sale with my to electric adjustable box spring replacement so now I can adjust my bed for all the comforts I need. My lower back is finally going to receive all there it’s been needing. Thank Joe for all your help today!
Rachel took great care of us. Unfortunately, no champagne.
Sarah help us with everything we need. Excellent Services.
Joe Scafa was great! 10 stars!
Purchased a new couch at the ledgewood location and Rachel was so friendly helpful and made our visit so easy and pleasant! Thank you Rachel!!!!
Joe was great! Thank you & the rest of Ashley’s ledgewood staff!
Tony was great and very helpful!
Sara helped me with my furniture shopping. I would definitely recommend her when you are looking to buy furniture for your home!
Second time here and good experience. Excellent service; Joe was great and professional.
Sarah was incredible she was so patient and answered all our questions. She helped us feel confident about our purchase!
Rachel was great!!
Joe is fantastic! Must recommend!
Rachel was amazing!!
We had Joe help us today with getting a couch and he was very professional , outgoing, helpful and definitely lightened the mood with his comedian personality. Hands down the best place to go to!
Jerry was very professional, and helped us with all of our questions, He helped us make our decision and find the right couch for us.
Great service from Joe! I walked in unsure about what type of sofa I wanted. Joe asked me questions, showed me different features & options made a lot of suggestions and in the end I found a sofa I absolutely love. Thank you for the great service Joe!
We had a great buying experience for a sofa, couch, and chair with Tony. He was informative and patient, not pushy at all. So helpful!
Carmen service was amazing
Joe was amazing in assisting us with our purchase. Highly recommend!
Tony was great !
Rachel was excellent. Top notch sales. She deserves a free lunch and a minor raise.
Tony did a great job and helped me find what I needed
Joe was fantastic. He let us shop on our own, checking in on us without hovering. That was the best!
Welcoming, warm environment. Joe was very helpful from the beginning. Joe took his time to understand our needs while ensuring we were comfortable at the moment.
Joe was awesome! I will definitely send customers your way. Thank you for all of your help.
I walked in and was greeted with smiles and kindness. Carmen helped me with what I needed. There was no pressure to purchase anything at that very moment. We shared laughs and jokes as I was asking them questions about what I was looking at. I told them I needed to think about it and that I’d come back. I came back the next day to purchase what I needed. The staff there was great and Carmen was amazing! Thank you Carmen & Everyone at Ashley Homestore
Carmen at Ashley furniture was amazing! The entire staff was awesome!!
(Translated by Google) Very good Joe excellent (Original) Muy bien Joe excelente
Joe Did an amazing Job as well for Karl appreciate you two!!
Great buying experience at Ashley Furniture. No pressure and easy to work with. Even though the store was busy, we did not feel rushed at all. Will definitely be back.
Joe was easy to work with, a very nice person.
Carmen is amazing. Found us the perfect couch. Highly recommend.
Went into buy a bed, Sarah was very helpful! We were able to find exactly what I was looking for and she gave many different suggestions, it worked out perfectly! Thank you Sarah!
Excellent customer service. We came to look and left with a beautiful couch.
Very happy with my purchase. Sarah was super helpful and would recommend her to anyone.
Had the best experience with Carmen and found the couch of my dreams!
Joe helped my family and I with new living room furniture! Got great deals and helped us find everything we were looking for. Very enthusiastic salesman and definitely recommend him if you are looking for any type of furniture here!
Go see Joe. He helped with our new dinning room set and got us the delivery before the holidays. Great guy!
Carmen was excellent!! She hung back and let me browse without feeling pressure. I found what I wanted and the process was so simple. I will be back for my next purchase!!
Carmen was such a great help with purchasing my first couch!
Rachel was great and gave us great practical advice!
Joe Scafa helped my daughter and I find a dresser set for her room. He provided excellent customer service.
Joe was funny and helpful! It made the experience very quick and easy.
Joe was the best! Super helpful!
Carmen was amazing and very kind and helpful! She made our experience very easy and will be back again!
Sarah Smith was a fantastic salesperson. She was helpful and not pushy, which personally is so appreciated when I’m looking for furniture. Thanks for everything, we are excited for our new couch!
Joe Scafa was great! Super nice and helpful. We were in and out super quick with a new couch thanks to Joe !
We bought a tv stand. Joe was very knowledgeable about the products and super helpful. We recommend this store.
Joe is great! Very knowledge and helped us find the perfect couch… he’s also hilarious ! Go see him!
Joe at Ashley furniture in Ledgewood was great! Not pushy, very nice and knowledgeable. I got a new couch set.
Carmen was an awesome help and they had good deals.
Rachel was very helpful, knowledgeable, and fun to work with. There was no pressured sales pitch and she actually listened to what we wanted.
Sarah is the best!!! She is the reason we gave a 5 star review. We finally received our furniture and everyone was great with the exception of Regina in customer service. We went into the store and again Sarah was wonderful. We explored our options and cancelled one of the pieces. Sarah and the staff there were wonderful.
Rachel was amazing! My husband and I desperately needed a new mattress and Rachel was extremely helpful! Grateful to find someone knowledgeable so we didn’t just guess at such an important purchase! We will be back and definitely ask Rachel for her help with other purchases!
AVOID AVOID AVOID - they deserve ZERO starsThey do not value your business or you as a customer. Go to Bobs!
Joe was a great salesman and was extremely helpful and this store has beautiful furniture.
Go see Joe. Very patient and made my buy easy.
Joe and Rachel were great! Very helpful!
Joe from impractical jokers and Rachael were awesome had great experience with our purchase.
STAY AWAY FROM THIS STORE. CUSTOMER SERVICE AND RETURNS ARE TERRIABLE
Wonderful staff, knowledgeable and friendly!
Sara was amazing and never did I feel pressured to buy. Very knowledgeable about the products. Will definitely use Ashley again because of Sara.
Joe was amazing,great,easy and hooked me up with the best deal!!!
Sarah was a pleasure to work with!
Excellent service
Joe was great from the moment we walked in. He was very helpful and had a great personality! He made shopping fun and we had a great experience at Ashley’s furniture!
Joe was extremely helpful in finding me a couch! He was very personable and helped build exactly what I needed! Highly recommend
Amazing place to shop and salesperson Sarah Smith did an AMAZING job! If anyone comes here make sure to ask for Sarah!!
Great selection and good quality furniture. We had Carmen as our sales rep. She was not pushy or follow our every move around the store which I greatly appreciate. She checked back in with us as needed. Great experience all round.
Great experience with Joe
Had a great experience! Was the quickest, and most helpful. Very personable, and made our experience enjoyable. Best experience at Ashley’s to date. Joe was the best!
All staff present were great. All very skilled at being friendly and fun without being overbearing. Carmen was especially helpful when picking out a piece, she was very kind and made it clear that she was happy to do anything that would boost my experience!!
Sarah was definitely a great help and made the whole buying experience for me and my wife that much more better, the best. would definitely shop at Ashly again.
My husband and I went in search of furniture & we met Joe when we walked in. He was great. He was helpful and even better, we laughed a lot. He helped us narrow down and make our choice. Thanks Joe. We will be back. ;)
Joe was a great guy!!! Very helpful and funny!!! Great experience!!!
quick easy process - great help and explanations. bought on the spot
Joe was amazing.
Tony helped us out today to pick out our couch and made us feel very comfortable, and a valued customer. Thank you Tony! We got our couch!
Our salesman Joe was very helpful and jovial! Got a great deal here, thank you!
Tony 100% thank you so much!!
Jerry was so helpful and patient with finding pour bedroom set!
Tony was great! He helped us find what we needed.
Wife and I were in the market for a sleeper sofa with a Chase, and Carmen was absolutely fantastic. She gave us our options and explained shipping for us. Absolutely recommend coming to this location for furniture.
Great job Joe! Best server!
Rachel is super helpful and made our shopping experience very easy and enjoyable! :)
Tony was so helpful with my purchase.
Big shoutout to CARMEN & JERRY!! My husband and I are so pleased with our experience because they helped us so much to chose the furniture we needed they both deserve a raise I wouldn’t have wanted to go anywhere else they just made us feel so at home and didn’t push us to buy things and gave us other options to fit our needs, I am so grateful for the guidance and knowledge they provided for us to make the right decisions!
Very helpful and informative for my grandmother and I
Joe was good to us and help us get a sofa for my fathers birthday
Joe was super helpful and the buying process was quick and easy.
The staff here is so accommodating. Joe is very helpful and funny. We got to choose the best furnitures that we can get for home through his help. If you’re looking for a store with best, modern, and aesthetic furniture, go to Ashley home store. They will help you choose the best furniture for you’re dream house with beauty and comfort of living.
Carmen was excellent and she helped find what we needed in a very efficient manner!
very nice employees very cooperative
Having gone to three furniture stores in one day, I can say I had the worst customer experience here today. Upon walking in and explaining to the front door salesman (Joe S) how I’m here to browse couches and will come find him if I have questions, I was told that I can’t be ‘left alone’ as his manager and other leadership members are here which made me feel oddly uncomfortable but understood the meaning behind his poorly chosen words. While browsing, I was approached again by the same point who stated he can “help me with my math” in determining my room size while I had yet to find a couch I liked. My experience here was uncomfortable; safe to say I do not see myself coming here again. Post visiting the store, I called customer service to provide feedback on the service. Regina from customer service listened to me and said she will call me back since it was ‘getting busy at the desk’ and did empathize, but never called me back. I repeat I will never step foot in this store again.
Knowledgeable, courteous and NON-pushy sales representatives … Sarah & Joe. Manger Rachel was lovely as well. We had a really nice experience.
Jerry was great! Not pushy and very helpful!
Ashley Home Store was a great experience all around!! Nice selection, affordable prices for all budgets, and a great staff in their showroom to work with! Our salesman Jerry ensured we had the best prices possible, with the furniture that met our requirements !
After going to about 10 furniture stores, I regret not coming to Ashley first! Rachel was an absolute pleasure to work with! She was helpful, knowledgeable, and provided great feedback- I would recommend working with her if you can :)
Joe was very informative, he made the process easy and quick. If you are looking for a mattress make sure to ask for Joe!
Great experience in Ledgewood NJ. Took advantage of the Labor Day Sale. Carmen was excellent. Ask for her. Go today!
Great experience. Joe was helpful and I ended up buying a cocktail table that was the perfect fit in size and style.
Joe was helpful while we shopped for and bought the perfect coffee table and we will ask for him the next time we shop at Ashley Furniture in Ledgewood.
Dave was great, found us the perfect pieces based on our needs, was a pleasure to talk to. Would definitely refer him and Ashley to our friends. He is an asset to your industry
Great experience. Joe is very knowledgeable!
Had a great experience here while looking for a couch! Carmen and her team were very helpful. Beautiful store, nice team of people.
Brendan was a pleasure meeting! We appreciated his patience in helping us select our furniture pieces. He gave us the time to look around and decide on our own. Brendan explained the payment options clearly and made our choices easier. Thank you Brendan , hope to see you soon for our bedroom selections!
Carmen was great! 5 star service
Joe Scafa of Ashley Homestore helped us find the perfect fit in a bedroom set. He was very knowledgeable and understood our preferences. We didn’t feel pressured at any point and left with a smiles on our faces. It was an exceptional experience. The quality of the furniture is remarkable and just what we were looking for. We will definitely see Joe again for future purchases.
Joe Scafa at Ashley Homestore has great knowledge and experience to fine tune exactly the perfect furniture for our needs and taste. He also has awesome personality and without question we will definitely come back to Ashley HomeStore and see Joe again for any future furniture purchases.
Tony was amazing and made everything so easy for one stop shopping.
Carmen was excellent! She gave us a great deal and we were very happy to work with her!
(Translated by Google) Joe is an excellent person, very kind and explains everything as many times as necessary, he is very funny and makes you have a good time. Thank you for the pacience (Original) Joe es una excelente persona, muy amable y te explica todo cuantas veces sea necesario, es muy gracioso y te hace pasar un rato agradable. Muchas gracias por la paciencia
Just had a wonderful experience at Ashley’s Furniture Store in Ledgewood, NJ. An employee by the name of Tony helped us out and was extremely courteous. Very charismatic & made the shopping experience memorable. So grateful to have been assisted by him!
Joe greeted us at the front and guided me through the whole store! He was so knowledgeable and really help with coordinating Colors and had an answer to every question I had. Had a great experience today and I will always come back here. Thank you!
Brendan was incredibly patient and helpful. He got me a great deal and I will definitely be shopping here again.
Brendan Ellis was great to work with and made sure we were able to get what we wanted. Highly recommend coming here
Brendan Ellis was great and was very knowledgeable about the products etc.
Joe was great! Very helpful, courteous, and gave us a great deal.
Awesome experience our time was great. Joe was not only funny but extremely helpful helping us make decisions! We will surely be back.
Joe was the man. Friendly knowledgeable and worked to get us the best price
Joe was great!
The best service with Brendan he help me with mi bed and all
carman was great !
Great experience wonderful staff Carmen was excellent with helping us pick out a couch 5 🌟 for Carmen S.
Thank you Carmen for being so helpful!
Brendan was excellent to work with and helped us find exactly what we were looking for. It was a quick and great shopping experience working with him and his team.
Joe was a great rep
Joe did a great job
Tony was outstanding he was very knowledgeable about the couches and the mattress. Answered all are questions. Would definitely recommend him to anyone.
Carmen was very helpful and kind 😉
Carmen was amazing! Can’t wait to get our new couch.
Joe was absolutely outstanding. Extremely helpful and very patient as we had a ton of questions. Very satisfied with our experience here and would gladly come back. Rachel who was also involved with helping us make our purchase was extremely helpful and made the experience very pleasant. 10/10 recommend. Phenomenal overall experience.
Just had a very pleasant experience with Joe. He helped my husband and I find a bed for my 3 yr old son. Very knowledgeable.
Carmen did a great job. Professional and experienced.
5/5!!! Excellent service and staff. Joe was great! Helped us pick out our perfect furniture with such ease. Would definitely recommend !!!
Tony is amazing!
Great shopping experience
Rachel was awesome when it came to purchasing my first Tempur-Pedic mattress. Highly recommend her for future purchases.
Had the most pleasant experience with Rachel at Ashley’s Furniture in Ledgewood, NJ. Not only was she professional, but very knowledgeable as well when it came to purchasing a new mattress. Would highly recommend her to friends and family!
My husband and I met an amazing salesman Tony (Ledgewood, NJ)!! He’s the greatest person I’ve ever worked with in all my years of shopping retail.
Tony was our salesperson he was absolutely amazing helped us find what we needed in one go around ! Got both room sets and he gave us such a great deal ! Worked with us perfectly and was so personable
Very chill guy helped alot
Carmen was very nice, thoughtful, and helpful in our purchase of a bedroom set. We would recommend this store and Carmen to others.
Regina was so pleasant and friendly helped with service issue.
Sarah helped us pick out the perfect couch and mattress and gave us a great deal. Couldn’t be happier!
Sarah was an AMAZING sales associate- really got us great deals and was so patient with us. 100% will be coming back for future furniture :)
(Translated by Google) Joe Scafa offered me very good service, he helped me with all my questions, they helped me with prices, to find my best options. Everyone was very helpful with the entire purchase procedure. (Original) Joe Scafa me ofrecio Muy buen servicio, me ayudo con todas mis Preguntas, me ayudaron con los precios, a buscar mis mejores opciones. Todos fueron muy atentos con todo el procedimiento de compra.
Pros: store employees are great. Cons: Ashley furniture quality control standards and delivery people need serious improvement. I ordered a lot of furniture from this store recently. My first couch was damaged so I sent it back. I had to wait several weeks to get the second one. My second couch was defective. The wood for both arms of the couch was sticking out and my son got hurt on it. They had to send a tech to fix it, which took a few weeks. Also, my headboard was a different color than the rest of my bed. That went back and the second one is better, but still isn't right. It's off-white and the bed is white. The rest of the furniture and my rug is nice. Some delivery people are good and some bad. The first one gave me a really hard time. He pretended not to see the headboard color problem, and tried to minimize the couch damage. He didn't want to take back the furniture. He didn't install the doors correctly on my TV stand (which the service technician came and repaired). He also didn't clean up his mess and left packing material all over the furniture and the floor. So much for white glove service. The second delivery team was great. Based upon my experience, I will think twice before buying Ashley furniture again.
Best store, best furniture, best prices, and best experience! My wife and I were back at Ashley furniture store for a second time in two weeks. Brendan did such an amazing job helping us narrow down and buy our bedroom set and our awesome king mattress last week that we decided to head back today, find Brendan again, and buy our entire living room set. I highly recommend Ashley furniture in Ledgewood. Find Brendan, find your ideal furniture, and then tell Brendan that since he gave Danny & Beth their 20% off, now you want yours too! It truly was a pleasurable experience!
Buy from this store if you want to lose money, and time, have frustration and put your life in dangerous. _Yes , you will lose money if you need to go to work and they do not have a delivery day according to your schedule. You will need to be all day waiting for the delivery and the delivery will not have your furniture or it will have an incorrect part which will be impossible to assembly it. In my case 5 days. Do you calculation and see if you will be able to handle it.The only thing that they will do it. I am sorry about that, and promise you a credit of $100 but you will never receive it. The seller “Sarah” promised me a credit of $ 100 but she never returned my calls after the inconvenience. _Frustration , and put your life in dangerous. You will have to give a complete information of the order, your address, name, last name, phone number when you call about anything, they say that is for security but they do not act like that when they send a delivery to you home. If you are calling from the same phone number that is on the order they still will make you say everything before talk to you, but the delivery will not call you telling about the delivery time, it will show on your door without any identification, and want you to open your door. They will walk to your home with a duty shoes and you cannot ask to clean because they will scream at you and intimidate you with body language making you uncomfortable on your own house. After that they will open the windows and put their music loud(inappropriately) without your consent. They will take off the Tshirt .If you have an stranger doing all things like this on your house and you alone with your kids. Are you will feel comfortable? It happed to me. _The furniture is okay but after 5 times bringing it on the truck and removed the boxes. It is not stable and shakes a little bit but I had to keep it because I was sleeping 18 days on the couch because the delivery team asked me to remove all the old furniture and have space for the new furniture but what they did not explain is that it will not delivery the new furniture, and took more than a months to get my room set on my house. Never follow their instruction because they do not care about your situation. They care to get your money.
Had a great experience with Joe Scafa… took me a few visits to decide exactly what I needed. He had the patience and the knowledge on what I was looking for with some added humor to lightened up the stressful decision. I now have my new sectional and love it!
Go see Joe. Goes out if his way for great pricing.
Rachel was absolutely great! Helps us a lot, would recommend her fully!
Had a great experience shopping for a sofa. Sarah was very helpful in the process of making a great choice. Very happy with the product and service.
Carmen was an exceptional worker. Checking up on us and making sure we were taken care of and provided immediate assistance when needed.
My salesman Joe Scala was extremely knowledgeable and very helpful. I was not sure what I wanted when I came in and he help me make a decision which is not always easy for me.
Sarah Smith did an amazing job showing us the options for our new living room!
Joe was our associate and he was funny and helpful and he hooked us up!
Carmen was absolutely fantastic!
Joe was great ! Fantastic sales rep!
Quality has gone downhill bought furniture when we moved into our house 20 years ago and was looking for something new. Very surprised at the quality of the furniture today. Don't even think it was real wood.
Update to review from earlier this year. Still feel the same. They refuse to help me!!!!! DO NOT SHOP THERE!! THEY WILL RIP YOU OFF. They tell you one thing to get the sale, but not everything. Then after you have bought something and change your mind in any way, you are stuck. They say "sorry. Read your contract".
Very nice experience at Ashley! Salesman Tony was helpful and got us a great deal on the couch we wanted. We will be returning here for our next purchase!
Had a great experience here, the salesman Joe, was very personable and funny. He and the rest of the staff did their best to accommodate everything we needed and make us feel comfortable in the store!
Tony was great
Sarah did a fantastic job at showing us all the options and made us feel welcome.
Carmine Seamster was an outstanding sales person! Very helpful and not pushy at all. She was patient and professional! Would recommend her to anyone.
Joe was great.. great attitude
Really funny and helpful man, Joe
Great experience with Tony!
Joe, very helpful
Knowledgeable and friendly staff
Tony was the best! Helped me find the perfect sofa with the perfect price and the perfect plan. 10/10 go to him :)
Sarah, was so pleasant, polite and informative she made the buying experience a pleasure. She is an extremely good listener and is able to translate what she hears into positively showing furniture that meets exactly what you are looking for. Although I spent more than my original budget I did not feel bad about it as I felt I had received very good value for the money. I would certainly consider using Sarah again if I was shopping for furniture. Ian M
Sheldon and the rest of his team were amazing! Very personable and friendly. He made the entire experience enjoyable! We will definitely buy from here again!
Great service and expertise from Brendan! Super helpful and made our purchase easy. Thank you so much Brendan!
Brendan was great. Super helpful and took care of us for an easy purchase.
We recently moved to the area and had a great experience here furnishing our new place. The staff were great, they really helped us find everything we needed, and gave us a great deal. We highly recommend this place!
Brendan was courteous, respectful and savvy. He helped us get the best deal!!! Thank you for all your help!
Great staff, great furniture.
Wow. Excellent customer service. Great furniture at a reasonable price
The sales person lied about giving me the zero sales tax promotion that was going on and charged me for mattress protectors that I was told was included. I will never order anything from them ever again. The furniture quality is horrible.
(Translated by Google) Carmen Seamster is special sales 100 I like kindness, thanks (Original) Carmen Seamster es especial ventas el 100 me gusta amabilidad , gracias
Joe was very professional and helpful! He looks and acts like joe from impractical jokers but way funnier! Thanks for a rest experience. We will be back for sure!
Joe's a great guy! Very helpful and hardworking.
Joe Scafa was a great sales person, very knowledgeable on the furniture, etc.
My experience here was great. The worker Tony helped my wife and I out, and he explained everything perfectly
Excellent! Brendan & Joe did a fantastic job 👏 👍
Joe Scafa met us at the front with friendliness and enthusiasm, took us right to the furniture we saw online with out hesitation on where it was located in the store. He answered our questions with ease. Joe was also very knowledgeable about mattresses and very patient with us as we determined what worked best for us. He made us feel comfortable, was easy to talk to and we enjoyed his jokes. Great job, Joe!
Joe Scafa was a great help, especially with the mattresses. He is very knowledgeable.
Super relaxing experience with Sarah - she let us breathe, and gave us plenty of room while deciding. We cannot say enough great things about her. With great detail she explained all of the available options for us which made us a lot more comfortable. Thank you Sarah, first of all for being sweet and genuine, but also for making us feel so at home during the buying process. We will be back!
Sarah was wonderful in pricing things out for us, very personable! Great customer service! Had a very good experience.
Tony was very helpful & courteous. Very knowledgeable with mattresses. Helped us with our mattress purchase.
Brendan was great! Thank you! Any wait to get our new furniture!
Brendan Ellis was super helpful !
Joe helped us out and gave us a great deal!
Brendan is was exelent and helpful in the store
Brendan was extremely helpful and patient. Covered everything and more. I will recommend Ashley and Brendan to friends and family.
Go see Joe! He’s awesome!!
Joe was very helpful. We spent hours there looking at furniture and he answered all of our questions. If you stop in, ask for Joe.
Sarah Smith was very helpful and courteous! We will definitely be back in the future!
Rachel is absolutely amazing! She went above and beyond to help us! We even came back the next day to buy more!
Great experience today with Tony!
Jerry is fantastic!!!!! We had a great experience—he helped us not only with picking out furniture, but also with building and sizing our new space. The quality of the furniture is exceptional and we are very happy with our purchase!
Great communication, gave us many options and helped us through the buying process
Joe Scaffa was an honest man and very understanding of our living space condition while at the same time trying to show us ideal couches for the space. He really made our couch shopping very easy. Would recommend for any future buyers!
Gerry rules
So excited just ordered a brand new couch and the Sales Person Tony Was such a great help and super nice too I highly recommend going here to buy any furniture or mattresses you might need in life :)
Rachel was an absolute pleasure to work with. We could not be happier with the couch and bed and picked. She made sure to educate us on the different options and helped us pick the best mattress for us. We were incredibly impressed by her customer service skills and knowledge on mattresses. Go see Rachel for all your furniture needs!
Thank you Tony for helping through my bedroom purchase today. Walked me through the best mattresses until I made my decision. Very patient and knowledgeable.
The attention was very good very clear to explain how the process was for each piece of furniture
We chose out a lovely dining table today. Thank you Sarah for your patience and expertise!
My fiancé & I were looking for a couch and Tony was super helpful and easy to talk to!
Tony was very helpful - overall great experience
Sarah did a great job with our sale and great price! She was very well spoken and went over everything in detail!
Rachel was very helpful
Horrible customer service! Our bed frame broke within 2 weeks. We called multiple times to report it. We sent the required emails and pictures. We have been reporting this issue for 2 weeks now and still have not gotten ANY response! We spent over $4000! We also bought our mattress through Ashley and the mattress handle was defective.
Thank you Jerry. You were a great help.
Erica was one of the best furniture representatives. Providing options and not pushy. She does it with a smile and does a great job putting herself in your shoes.
Tony was great
Erica was super kind and helpful throughout the whole shopping process! She was able to answer any questions I had and made me feel comfortable during the experience :)
Great experience. Easy and quick and Tony helped us out with exactly what we wanted.
Tony helped us so much. He listened to what we were looking for and what we needed. He went above and beyond our expectations.
Erica was a great help! Thank you so much!
Tony Santoloci was a great Salesman and a wonderful help!!
Joe was very helpful, explained everything, checked multiple prices, and showed us multiple items
Joe was an excellent help and showed us exactly what we were looking for!
We loved out visit. Joe was a great salesman. What a home run!
Joe was amazing help and very knowledgeable!
Joe was fantastic
They can’t give concrete delivery days, I shopped w them June 12th, was told my furniture would be delivered July 5th it would be in on the 28th of June; now it’s not going to be in until atleast July 11, just skip and go to raymour
Sales man Joe was great and knowledgeable. Would definitely recommend going in to Ashley's and ask for Joe !!!
Joe was great. Gave us the great price
Joe was excellent with us! See you soon Joe thanks, Funny Guy very gently and professional
I just bought furniture from Erica. She was so sweet and accommodating with all my needs. Everyone in there was amazing. Thank you all for a smooth purchase.
Joe was condescending. This place was uncomfortable even just to browse. I feel like I walked onto a used car lot. I would go somewhere else.
Joe was salesman..Well informed. Great salesmsn
Excellent service, plus Erika's attention
Joe was very helpful and sweet and make the shopping experience very enjoyable!
Ray provided an excellent shopping experience. Will definitely go back to him for more furniture items.
The worst place ever, I couldn't believe to what happened today.... I have purchased a sectional sofa and a oversized chair with ottoman As I was told I have to wait 3 weeks to get it and around another week to get it delivered I have asked if we can pick it up from the warehouse to get it faster, as my son's Bday was coming up...they said yes... So the day we were told that the sofa arrived to warehouse as soon as my husband arrived from work, he drove all the way from Arizona he went strayed to Philadelphia PA (2 hour) drive as our sons B-day next day and we invited friends and we had no sofa as we recently moved... As he arrived to PA he showed an invoice and his driving license and he was told he cannot pick it up as he has different Last name and Address on his license... I called the store, I called the warehouse explaining that it's my husband and I have 2 year old and 4 year old and why do I have to be there as u have all the info and permission from me and you asked me bunch of questions to prove that's that my husband....no They said as he has different Last name and address on his license no way he can pick it up without me....I asked for an manager they said they have no manager...Succasunna srore people stopped answering the phone when I called... So I have had to drive for an hour and half one way with 2 kids....and only then I got a call from someone on the warehouse saying that he can pick it up with my permission after he was waiting there for 4,5 hours..... I understand that there are different policies but Noone mentioned at the store that if my husband has different Last name and that if we moved 4 weeks ago and he didn't have chance to change to new address on his license as he was in Arizona for 3 weeks , they were gonna make our experience so horrible I cant explain...won't ever buy anything from Ashley ever again + I compared prices , Raymond and Flanigan has exactly same stuff but at least 15% cheaper!!! ...they have furniture in stock, I was able to get kitchen table in 3 days not 3 weeks, great communication and no problem picking it up...
Joe was great in helping us sort out furnishings for my apartment!
Joe at Ashley was the best! He was very helpful and showed a lot of details in the furniture. If you find Joe you will know what I’m talking about. He made me laugh so hard he is the best!
This has been the best experience by far at any furniture store that I have ever been to and especially the product speciallist Joe he was the best help for our time while here today.
Tony was great! He greeted us right when we walked in. Told us about the promotion going on in the store. Showed us a few displays and off we were on our own without him being on top of us. He found us a nice sectional for a great price! Thanks tony!
Been coming to Ashly a very long time. It's been a while Covid, etc. Store has never looked better. Ya check it out! :)
Sarah did a great job, will be asking for her with my next purchase. 😀
Erika did an excellent service
Joe was exceptional when helping us make decisions on our purchases for our new home! He was informative yet gave us space to browse as we needed! We will absolutely come back to Joe!
If you are looking for furniture, go see Sarah Smith, you won’t be disappointed. She was very professional and helpful in helping me find what I needed to furnish my new home. I will definitely return for future purchases and recomend her to family and friends. Thank you Sarah for all your help !!
Jerry was a great help today!
Erica C. Was great and very patient. Would highly recommend.
Ray S. And Rachel's help were top notch ! Great products great salespeople couldn't be more helpful!! Five stars🎉✨️
Great Experience from Erica.
Sarah was very helpful and knowledgeable of everything in the store. We told her what we were looking for and our budget and she set us up with a perfect fit.
Go see Joe. He was great. Thanks!
Great! Sarah was knowledgeable and helpful!!
Erica was amazing !!!!
Our salesman Joe was very helpful
loved our experience at Ashley's! thank you Kate for all your help!
Erica was fantastic. She helped us pick the perfect mattress and upsold us to an adjustable base. Thank you for having a great asset in your showroom.
Great customer service! Joe was very helpful and attentive to our needs.
Kate and Rachel were so amazing at helping me pick out furniture for my first apartment. They were so pleasant and professional and made it easy buying the things I needed. Much appreciated!
Wonderful
Ray S was very knowledgeable, professional and fair. Someone I trust to purchase furniture from.
Joe was great! Very friendly, informative and efficient. Purchased a new bedroom set - in and out of the store in under an hour!!
Erica was a pleasure to work with ..
Great deal... Erica was fantastic will be back!!!
Joe was great!
Erica was great!
Erica was amazing!! Definitely coming back for future purchases! Excellent experience all around!!
Sarah Smith was very professional to work with in Ledgewood store and helped answer all my questions to find exactly what I was looking for. 10/10.
Joe was amazing, very appreciated for his help and answer every question, thank you so much Joe
Had a great experience here buying bedroom furniture. Saleswoman Kate was friendly and knowledgeable- would highly recommend!
Joe is an awesome rep!!!! So knowledgeable about the products and had great suggestions for our new home!
Go see joe he is the absolute man.
Me and my family were recently at this store and had an amazing experience with the sales consultant and mattress expert Joe, very knowledgeable and friendly. Help me through the whole process and gave us great discounts!
My sales representative Tony provided exceptional customer service.
Kate and Bader were so helpful! Truly above and beyond to help us find the perfect combination of furniture!
Sarah was excellent.
Sarah was fantastic! Very helpful with measuring for my furniture and notifying me of the shipping process. Would definitely recommend her.
Helped by Joe very nice man, prevent akward silence, find what me and my boss were looking for. Nice service very warm and welcoming
Joe was great seller very friendly and more them happy to help you
Ray S was amazing! Saved me!
Kiana at the Ledgewood, NJ store was very helpful when checking us out with our new furniture invoices. She willingly emailed warehouses to check on delivery dates. She was cheerful, had a beautiful smile and was very professional.
Ray S was very helpful when we were shopping for furniture for our new apartment. Moving long distance to a new location was stressful as we were unable to move any of our personal items with us. Ray was patient as we haven’t bought new furniture in a long time. Ray wasn’t pushy and gave us time to sit on ponder on each room we wanted to furnish. Ray worked with Rachael in the bedding department to make our choices easier. Thank you Ray in Ledgewood, NJ for the great service!
Joe help us out nice customer service good help
Kate was very helpful, friendly and well knowledgeable. She made me feel comfortable and satisfied. I will definitely keep going back to Ashley’s Furniture!
Had excellent help from Kate at ashleys furniture!! Answered all our questions and very helpful with all our needs!
Erica was very nice and helpful.
Erica was great! Very professional and was not pushy at all. Extremely nice
Very helpful and personable. Not pushy at all! Ended up getting a mattress, sheets, pillow, mattress cover and sofa! Appreciated all the support in the decision for our purchase.
Sarah was helpful and knowledgeable when helping us pick a new mattress and sofa. Would buy again 10/10
Joe was great, extremely helpful!!
Tony was extremely helpful and I’m glad we met him so I recommend anybody to seek Tony for help.
Tony was the best
Absolutely trash return policy. Cancelled my order and they want to charge a 25% restocking fee. This is beyond unacceptable and does not, what so ever, show care for the customer.
Bader is a wonderful salesman and customer service and helped me so much.. I recommend Ashley to everyone and ask for Bader
My family and I had such a great experience when we came here to buy a mattress! Tony and the manager were very friendly and personable :)
Ray S was an excellent sales person, he was attentive and personable during the process.
Erica was extremely helpful ! Pleasure to work with !
Ramon helped me and he was great and had a lot of patience with me! Good ,very helpful and polite guy !
Had a great experience Ray S was top notch found us exactly what we were looking for highly recommended
Great experience today shopping for a pull out sleeper couch with Ray S.! We found exactly what we were looking for, got zero percent, and 30% off, win all around! Definitely my favorite local furniture shop!
Emily was very helpful getting our couch. It was a simple and easy experience. Will come again for furniture.
Erica was great!! Evan after she found out that she would not get the credit for the sale, by no fault of her own. We were buying for a home in another state. We thought we could do that. Erica was a trooper. Gave us the model number on the one we decided on and wished us a good journey. We will be back to see her for our home in NJ. Thank you .
I just purchased a couch great service Bader helped us and was very helpful highly recommend working with him he is great! Gave us the best discounts it was a steal
A very pleasant experience, Kate was very kind, informative & professional. She helped us pick out a cute farm house style bed frame, dresser, & mattress we will definitely come back
Tony, our sales representative, was fantastic. He took our ideas down and then allowed us the free time to roam around and find the exact couch we were looking for. The price was fair, the discount helped, and we were in and out of the store with a couch in less than an hour! I would recommend Ashley HomeStore, and especially Tony, to any person looking to buy furniture!
After months of searching finally found what we wanted and Kate was great with us. Very patient in out search for the right living room set.
Kate was great and very helpful!
Kate and Jerry spent the time to give us a nice price. Thank you.
Erica was a great help today picking out bedroom furniture. Very friendly and enthusiastic!
We had a great experience dealing with Rachel and Erica.
Sarah helped me find everything I was looking for. She had amazing customer service, was respectful and kind!
Erica was excellent, I will give her 10 stars
Ray S is great 👍🏼
Joe , was a big help. I went just to look for a new set of bedroom and I left the same day with the mattress and the bed. He explained all in every single detail and he also help me to choose the perfect Match for all.
Kathe gave us a so beautiful service that we went to the store just to visit as a first time, and came out with a new gorgeous sectional couch. Congrats to all team of Ashley store in Ledgewood, here is a loyal and satisfied customer! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Rachel B. In ledgewood was great! She was very knowledgeable, kind, patient and found my mother a recliner that met all her needs. If you’re in need of furniture I would definitely recommend her!
Tony was a pleasure to work with today. He was patient with us as we chose several different types of furniture. He gave us lots of valuable insights as were indecisive on our choices. I would definitely come back and work with Tony again.
Thank you Tony
Ashley had a great selection of bed frames. Found the right one with Joe's help. Joe was very knowledgeable and helpful. Thank you Joe
Erica was fantastic!!
Erica is absolutely awesome! She is knowledgeable, patient and kind. I couldn’t have asked for a better salesperson. She’s a treasure.
Great experience buying a sectional sofa. Wonderful store and Joe was awesome to deal with! Highly recommend.
Jerry was very helpful in our search for the right couch. He was knowledgeable and explained everything to us. Emily was polite and courteous during our check out! Thank you Ledgewood Ashleys
Sarah was very helpful with my purchase! She was friendly, personable and patient throughout the entire experience. I’m hoping to enjoy this couch for a long time!
Best furniture shopping experience ever. #TeamJoe
Had a great experience selecting furniture for our living and dining rooms. Sarah Smith was extremely helpful while not being pushy. She was very attentive and helpful finding options in a professional manner. We’d definitely recommend seeking her assistance for your furniture needs!
Today my partner and I walked into Ashley's with a very odd request for a specific width table. Tony thought of some ideas and led us to find exactly what we were looking for only a few minutes after us entering the store doors. We are both very pleased with our purchase and the customer service we received today. I can see us coming back in the future when we need to buy another piece of furniture.
Kate was fantastic with assisting us with our purchases, financing and was overall a 5-star professional. Joe, the specialist and Sheldon, the manager, when finding our new Tempurpedic mattress, were both nothing short of spectacular as well. Informative, friendly and enjoyable would be three confident words to describe our experience here today. Will most certainly be coming back! Thank you kindly! -John & Alisha
Jerry and Donna were extremely helpful! Very patient and went above and beyond for us!
Erica is wonderful. She listens and find s great solutions. Because of her we actually bought more items then Expected because she had great ideas to make our home beautiful!
Excellent service from Tony, he did not crowd or annoy and was very knowledgeable. Definitely coming back. Emily checking me out was amazing and so good to see her still at the store I shopped there years ago and she helped me. I love seeing this! A tribute to the company and store.
Had a wonderful experience at Ashley’s . Made special by outstanding customer service by Sarah Smith at Ledgewood Ashley Home Store . Highly recommended
Em and Jerry were wonderful I really enjoyed My shopping experience here.
Sarah was super helpful and informative. We had a great experience
Em from finance was awesome easy to work with and so efficient.
Jerry and Kate were phenomenal. They helped us find all of our furniture and were very patient! Thank you for your help!
Came here with my brother to furnish his new home, Ray S was very helpful and saved us a ton of time by suggesting sets that match the paint color of his rooms. I didn’t know I liked furniture stores until now.
I visited the store today and it was an amazing experience - Joe was fantastic every single minute!!! He was trying to find me the best option, lots of patience - everything that I was looking for, I’m definitely coming back!
Tony was spectacular
Ray S. was such a pleasure to work with, very informative!
Nice store. Tony was great.
Tony was more than helpful and very knowledgeable in all of the products we were interested in.
Bader was very helpful! Got just what I needed.
Erica was very professional and an excellent salesperson! Provided me with all Information I needed to make a decision on my selection of furniture. No pressure, which was much appreciated!!
Joe was great. Very knowledgeable about furnitures and gave us a tip on coffee! Gave us space to look around. Very helpful and overall a great experience.
Joe
Great experience! Sarah walked us though everything and was just phenomenal.
Purchased a sectional was told 3 weeks delivery...5 weeks later Rachel ordered the couch in the wrong color because she didnt know it came in different colors promised to correct the error within a week than refused to take our phone calls or refund our money because we paid cash we had to go though corporate. HORRIBLE customer service!!
Jerry was great and helped us find exactly what we were looking for!
Awesome as always and ERICA was awesome!
Rachel is fantastic!!! So friendly and super helpful when we bought our new couches. Top notch customer service from her! UPDATING MY REVIEW !!!! The wedge I bought with my couch set didn’t fit, I tried to return it and after getting the run around for WEEKS, I am now stuck with a 1,000 dollar wedge with nowhere to put it!!! I was told the restock fee would be waived, then I was told all I needed to do was pay the 150$ pick up fee, then I was told I needed to buy something else equal to the amount of 25% (250$) of the 1,000$ wedge, then I was told I needed to buy something FIRST for 250$ before they could pick up. THEN I was told I needed to buy ANOTHER wedge for the equal price of the one I have and I will get a 250$ credit. Their guest services are a bunch of FRAUDS and you will get scammed if you want to return ANYTHING! After 10 years of buying furniture here I will NEVER spend another dime on anything.
Joe was amazing great help
Rachel was awesome Very professional and fun to work with
Sarah was just great!!
Sarah is awesome!!! Thank you!
Nick was very helpful finding what I needed without the hard sell.
Ray S was the best, so informative, not pushy and really allowed us to feel comfortable browsing and answering questions when needed!!! Definitely recommend!!!!
Regina was awesome!!! Great costumer service!!!
Erica was awesome with selling me a wall clock. She even got it discounted for a much lower price. See Erica if you want a good price.
Kate got me right with new furniture thank you so much I will be back in the future
Ray S is a Ray of Sunlight! 🕶️☀️
I found everything I needed to furnish my first apartment from Ashley's! Rachel spent hours with me and my mom, walking through the floor to find options that fit my aesthetic and budget. She helped me find an absolutely amazing bedroom set and found the perfect mattress for me! Thank you for all your help :)
We had a great experience here! We worked with Rachel and she was so wonderful. Found the perfect couch!!!
I always have a great experience at the Ledgewood location of Ashley Furniture. This time was no exception with Sarah. She was very thorough, communicative, kind, and welcoming. I will absolutely be coming back to this location to do more business in the future.
Tony was great! Ashley's ultimately didn't have what we needed, but Tony exhausted all options trying to find our perfect table. He also went over financing options when we asked. He went above and beyond.
Erika was great
Ray S was extremely helpful from the minute we walked in here in Ledgewood. He assisted us today in purchasing a modular sectional & it look’s beautiful. It’s going to be placed in a loft so measurement requirements were needed and Ray was helpful every step of the way! We have purchased living room kitchen and bedroom furniture before here in this store & been very satisfied!
Great service! Found exactly what I was looking for.
Nader was very helpful and knowledgeable! Very pleasant and quick experience
Joe in the Ledgewood store is incredible! Super knowledge, very helpful and excellent customer service! Go in and ask for him for all your home furniture needs.
Ray S was knowledgeable, patient and very accommodating!!
Nick taught me and my friends a lot about mattresses and a lot about life. Awesome guy! Give him a raise!
Nick was a great salesman i recommend him
Tony was beyond amazing. Having both my younger children with me he was very patient and accommodating. I was very undecided and not once did he show signs if discouragement. He truly understood the assignment! Great salesman.
Kate was very helpful and informative thank you Kate
Erica is a great sales associate. Very helpful in getting approved for financing.
Outstanding service. Great listening and very helpful. Tony was wonderful.
Joe was fabulous. Took his time with my 91 year old mother to find the most comfortable mattress for her. Gave us so much info on body support and joint support. He is also very funny
So, after an exhaustive search of some outdoor furniture, we landed back at Ashley Furniture of Ledgewood. We did stop there during “Round 1” of searching, where we met our salesperson, Rachel Byrne. She was polite, knowledgable, and showed us a few pieces of furniture. We ultimately left and continued our search as we are super picky, however, found ourselves back at Ashley of Ledgewood the following week. We again spoke with Rachel and had a specific idea of what we wanted. She was engaged and tirelessly worked with the GM and manager to get to where we wanted to be price point. We did nothing other than say no or finally a yes to [very fair] terms she worked out with management. Couldn’t be happier with Rachel and the management team which they provided us a seamless route to victory. It’s nice to know that they do have the consumer in mind and not just a pushy ‘let’s make a deal now’. She fought hard and definitely would return to give her and the store business.
Rachel B was a great help!
kate answered me, she was very attentive. excellent professional . my experience was very good.
Erica was fantastic!!
Bader It was a great experience! Bader was a wonderful sales men . Great job!!
Edit - dropping down rating. - First delivery wouldn't even try to get the couch into my house. Had to visit the store, then call and reschedule delivery. - Second Delivery was able to get the couch in, however the store ordered the wrong layout for the sectional. I had to refuse delivery and visit the store to get another re-order. - Also I was assured the couch had a queen sleeper, when I'm fact it is only a full size sleeper. Rachel was super helpful and made it an easy process to find out couch.
Sarah was the best. Very helpful and well informed. She made the whole furniture purchasing process smooth and very quick. I will definitely be back in the future.
Joe was great!! Very Honest and helpful!
Stopped in Ashley’s and was helped by Kate who was able to help us find the right desk in the right color in no time at all. She also made sure we knew all the deals going on to make sure we got the best price.
Great costumer service!!! Ray S is the best 🤩🤩🤩
Excellent service!
Rachel is amazing!!!
Kate helped us today and she is very attentive and super helpful. She made the whole shopping experience comfortable for us :)
El was great. Very helpful.
Erica was great. Didn’t hawk you too bad as you walk around
Great customer service! Fast! Easy! Reliable! Thanks Joe! A++
Joe was great and very patient with my wife making multiple visits. Great experience. Will come here again and buy more furniture
Rachel B in Ledgewood NJ was absolutely amazing! Unbelievable performance. Kind, very personable and helpful! Excellent service!
Erica and Bader …..wonderful experience. They work together as a team to make the experience pleasant. Would definitely recommend
Sarah met us right when we walked in the door and made herself available to help us find a couch for our new home. She was patient and went the extra distance to take measurements and explain all of our options to us. Great experience and we bought a beautiful couch!
Amazing service at Ashley’s in Ledgewood . Sarah Smith was extremely helpful and would go back for future purchases
El was awesome!
I went to Ashley’s and had a wonderful experience with the sales rep Raymond at the Ledgewood location.
Tony was great. Worked hard to get us the best deal possible.
My service today at Ashley's in Ledgwood was great. Ray my sales person was very helpful, professional, and knowledge. He ensured I got what I was looking for at an affordable price. Great
I live nearby and decided to stop in. If you come here, look for Sara. She was a spectacular employee. She is very patient and she didn't pressure me into buying items like in other furniture stores. I was looking for a king bed and walked out with the best bed for the best price. Will definitely come back for other furniture.
Great service! Thank you Kate
Our sales associate Bader was very knowledgeable and helpful in assisting with our purchase in Ashley’s Furniture. We left with a beautiful sofa, loveseat, and mattress for our home. There were many options to choose from, and Bader focused in on our interests. We are very pleased with our purchase.
Had a great experience today. Rachel was awesome and tendered to my every need. What I enjoyed was that she actually listened and gave me options with full transparency. She ensured that I was buying what I actually wanted with no gimmicks. I will definitely be back to Ashley to buy more! Thanks again Rachel!
Erica was informative and pleasant to work with. Thank you for assisting us and answering all my questions.
Joe was amazing and knew exactly what we needed! My fiance and I were looking for a sectional. We had an idea of what we wanted and he took it from there. Awesome customer service.
Erica and Rachel were an amazing tag team when we were trying to buy a new couch. They ran every color option and configuration to find the best match for our home and even provided us options we hadn’t considered, which turned out to be our purchase as it fit our needs! They were very warm and welcoming and made us feel at ease. Thank you ladies!
I purchased a couch here. Our associate Sarah was helpful and was able to direct us to a couch that fit our requirements.
Bader was very helpful and took his time with showing us different options and explained everything very thoroughly.
Bader was fantastic and helped us out so much with our dining room table set!
Kait, helped me out picking out a new bed set. She was very nice and caring. Thank you Kait!
Erica was amazing and help us a lot. Thank you so much.
Sarah did a fabulous job spend time with us. She was lovely give her a raise.
We had a great experience purchasing a kitchen table and queen bed frame with El today. Glad this store had what we needed and El took great care of us!!
Bader very good service
Erica Murphy was awesome in helping me find the couch I needed!!
Joe was very helpful and professional.
I worked with Sarah and she was amazing. Very knowledgeable and helpful, I didn’t feel rushed or pressured at all. She made the whole process enjoyable and I will be back 😊
Great experience with Ray today!
Thank you Rachel so much for your help with my mom today😃💖
Rachel was such a huge help
We worked with Joe the in buying our bedroom set. He is very energetic and very informative in the stock. I would recommend coming to see him with your purchases.
Excellent, Raymon S. Was very friendly and helpful.
Erica was top notch!! Super helpful, low pressure and a pleasure to work with! We are excited for our new furniture! Ask for her when you walk in, you won’t be sorry!
Great service from, Kiana
Bought a couch nice couch from Raymond and Kianna
Raymond S. Gave us the absolute best service you could ever imagine. Was patient, honest, and not pushy. Worked with the manager to get us the best deal and made sure we were able to meet our budget.
Rachel B was amazing and very helpful!!
Great store nice people, love my new couch
Joe Scafa was so amazing, very professional and spent so much time with us. I highly recommend him!
Joe Scafa at Ashley Furniture in Ledgewood NJ was AWESOME!!!! He is professional and very knowledgeable about furniture. He was vital with helping us make our decision. Great fun personality too!!! Go see Joe if you need any furniture!!!
Thanks Kate for your great services
Bader is amazing. He helped my wife and I chose the best furniture for our first apartment together.
Erica was fantastic!!! Will be back just to see her!
Hii , we bought the recliner sofa with good price and the sales man Bader HAmad was really helpful and very kind , Thankyou
I had a great experience at Ashley Furniture. Rachel was helpful , informative and most of all had the patience of a saint . She was not overbearing and popped up exactly when I had questions . Thank you Rachel .. I came back to the store on Monday , someone else assisted me and he was absolutely a delight to work with and extremely helpful . Thank you so much Ray Simmons !!!!
Ray did a wonderful job providing us information on our purchase.
Wonderful experience with Emily!! Such a breeze shopping. Stress-free and no hassles! Thank you.
Had a great shopping experience at this store. Kate is a fantastic and gracious salesperson who helped my wife and I get the perfect dining set. I highly recommend shopping at this store!
I had a wonderful experience walking through the showroom with Erica. She was extremely friendly and helpful. She answered all of our questions and proactively provided various options. I definitely recommend visiting this location. Beautiful showroom and wonderfully friendly staff.
Erica was awesome! She was informative and provided outstanding customer service. Sadly, my wife and I did not find what we were looking for and Erica completely understood. We had an excellent experience with this employee. Give her a raise please!
We visited the Ashley store and met with Ray Simmons. He was so helpful and not pushy at all, also very knowledgeable. What a great guy to do business with! We will definitely be back when we need more furniture and will request Ray! Also Regina helped us checking out and scheduling the delivery, so pleasant and we couldn't believe that we could get delivery so quickly!
Ray was wonderful! Super helpful & knowledgeable. Wonderful experience as always! We love coming here! Go see Ray when you're there!
Bob was wonderful to work with!!
Erica was a great salesmen got a good couch
Rachel was amazing with our new couch purchase!!
Wonderful staff and very pleasant. Work with Heather, kiana,Rachel and else Mark
Kate was wonderful. Kind, helpful, knowledgeable and not pushy. She listed to what I wanted and didn’t try to sell me anything mor than what I came in for. I really appreciated that!
Erica was great! :) She helped me pick out a perfect couch and couldn't have been more helpful! Thank you
Nick showed just the right amount of attention to us. He directed us to the areas we wanted to look. Then he gave us information on the furniture we were interested in. Not pushy, just right
I will never ever purchase from Ashley again. They ripped me off.
Raymond Simmons was extremely professional and helpful when it came to picking out a dining room table for my Apartment. He was very knowledgeable about the products and promotions that we’re going on at the time i was in the store I highly recommend meeting with Raymond when picking out furniture from Ashley’s.
Bader was extremely helpful so we could find the right decor!
Just bought a recliner from Ray S. He was outstanding! Showed us so many and was so patient with us! Ask for him when you go in, you will not be sorry!
I had a great experience at the Ashley in Ledgewood, NJ. Joe Scafa is a top notch salesman. He was able to answer all my questions and helped me pick out some great pieces for my home. On top of that, he was candid and provided great direction when in between choices. 10/10 recommend!
Great Experience overall, EL (representative) was exceptional and very helping.
I came to Ashley with the intention of buying a Couch but sales associate Bader kindly helped me find other pieces that would also fit into my new apartment. Would definitely recommend asking him questions, he’s great
Ericka was very helpful with great attitude for the buisness.
Joe was great!
Bader was very nice and helpful.
Kate helped me and my fiancé find the perfect couch today and we ended up buying a dining room set as well. She was very patient and helped us with all our questions. Her service was so good that even though she couldn’t remember my name, she still gets 5 stars!
Heather was GREAT! she helped me with a dinning room table and helped me out with the price too! Awesome experience!
I'm am so glad to purchase from Ashley Furniture. Erica was extraordinary. She was kind and knowledgeable and made me feel confident about my purchase. Thank you! I will definitely come back to shop for my future needs.
Bader helped out with everything
Badar was very helpful.
Bader was excellent!
Joe was very accommodating and got us a great price on our living-room additional pieces. He has a great personality and really connect with his customers.
Good salesman! Joe knew exactly what we were looking for. He’s very good very happy with the purchase.
Sarah was wonderful and took a ton of time to make sure I got exactly what I wanted. I would totally recommend!
Ray was awesome, very friendly and knowledgeable
erica was a great help today!
Nader is an amazing salesman he was great we are so glad we came in to purchase our furniture with him !!!!
Joe from the Ledgewood location was a great help! Ended up with much more than I thought, great salesmen!
Spent thousands of dollars and stayed for hours with a very patient sales agent that catered to our needs and every issue. I HIGHLY recommend JOE! One of the best salesmen I have met!!!!!!!! HIGHLY RECOMMEND
Salesman Joe was a fun, personable associate that was on his game, and worked with me regarding the difficult request I presented to him with regard to space I was working with in my home for a desk. He answered my questions and I walked out the door one happy customer!
Rachel was extremely helpful and knowledge. She made our buying experience very easy.
Nick was pleasant and awesome to work with I would highly recommend him.
Had a great experience today with Bader Hamad. He was extremely friendly and helpful when finding our new bed set. He made the entire experience painless and simple. Will definitely be back again to see him when we need new furniture!
Had a great experience buying a bed with Bader! Would 100% recommend! He gave us a great deal!
Great experience
Rachel Bryne was absolutely amazing! Best sales representative ever- knowledgeable without being pushy at all and helped us pick the perfect piece to fit our space! Thank you!
Joe was great and very helpful, a pleasure!
Excellent help from Bader. Very friendly. Made process smooth.
Kate helped me find my couch and it's perfect! She was helpful, not pushy at all, and got me additional discounts since it's my first home! Great experience.
First time meeting Joe. He was awesome to me
Bader was my salesperson. He was excellent. I would appreciate he received something for his efforts.
Joe is a fantastic sales person, very helpful and entertaining!
Browsed the store today and Joe showed us around. Did a fantastic job and great experience
Went to Ashley looking for a new couch set and Joe was awesome! He was great and helped us find the perfect set! He was also great with our 2 year old daughter. Would definitely recommend talking with him!
We are very happy with Erica and our purchase. Our furniture was delivered before the expected date.
Erica is a wonderful sales person who is very knowledgeable and sweet
Easy buying experience and very quick. Thanks Kate and Emily!
I bought leather reclining sofa and love seat from Ashley Ledgewood NJ about 2 years ago and bought 5 year protection plan of Furniture protection care from Ashley. Leather is peeling off from all different places at the sitting area and it's embarrassing to have guests. Both Ashley and Furniture protection care do not honor protection plan and Ashley furniture leather products are piece of shit. Do not buy anything from Ashely and do not purchase protection plan because they will find ways to not honor it and decline claims citing normal wear/tear, and product is not up to standard. I am not buying anything from Ashley anymore.
Erica was so helpful! She is very knowledgeable and enthusiastic. It was a seamless process. So excited for our delivery!
Sarah was very helpful and a great sales person
Joe was a great help. Definitely listened to our needs and wasn’t pushy at all. Very willing to work with your budget and tries to find what you are looking for. Great personality too!
Sales person Miguel. Great service, very patient.
We had a great experience with Tony at Ashleys in Roxbury. Our first home furniture buying experience was smooth thanks to his expertise and assistance! Highly recommend Tony!
Heather was a great help! Quick and easy transaction. Would highly recommend!
Front staff was awesome. Very friendly
Bader was very helpful. Great experience!
Nader was helpful and patient!
Rachel was great!
Raymond S. was very friendly, informative and very helpful. Would definitely go back and see him again for my next furniture purchase.
Joe helped us tremendously and explained all the difference between mattress. Very knowledgeable about sleep positions. 5 stars! Thanks again Joe.
We had a great experience with Ashley Furniture and especially would like to thank Rachel. She made a mattress shopping so easy and effortless. Definitely would highly recommend her and the store.
Bader was awesome a real credit to Ashley s… will buy again but only from him as he is a very accommodating sales person!
Sarah was very helpful and made the process of looking and purchasing our first bedroom set super streamlined and simple. Would definitely come back for our next purchase
Sarah was great and very helpful and informative! She helped us pick out the perfect bedroom set for a great price!
Quick, easy process. Worked with Bader, No pressure, very professional
Kate at Ledgewood Ashley furniture store was a pleasure to work with! Our dining room purchase was fast and a no hassle buying experience!
Nader was great. He was professional and efficient. I told him what I wanted and he knew exactly where to take me and I was processed quickly and Emil was also very efficient
Sarah was very helpful and resourceful!
Erika at the store was great - extremely patient and helpful shopping a bed for my teenager.
Rachel did an excellent job! Be sure to visit Ledgewood & ask for her!
Nick was very helpful!
Bader Hamad did a great job taking care of us.
Ray and Regina were absolutely great!
Thanks to Ray and Regina!
Katarzyna Zalewski was very helpful
Nick was great. Very helpful!
Great store. Nick was so great at helping us pick the perfect couch for our apartment. Very friendly and knowledgeable.
Bader was such a pleasure to work with! He was very patient and kind and worked with us very well. We will definitely be coming back to buy more furniture.
Great people to deal with Especially Bader
Great experience with Sara! She made the shopping so easy!!!
Great experience. Friendly and worked with us. Ray Simmons
(Translated by Google) Miguel very well-seller I recommend it very kindly too .. (Original) Miguel muy bienvendedor lo recomiendo muy amable también..
We had Joe and Mark as our salesman and their costumer service was outstanding. They both had an immense knowledge about the products and you can feel the passion they put into their job. They really take care of the costumer and help you out with all your needs! I recommend this place 100%
Joe was excellent and extremely helpful
Miguel did a great job answering all my questions and helped me with ordering the couch that perfectly fit my space!
Very helpful Miguel Laume
Joe was a big help with ordering our daughters furniture!
Ray was so helpful as always! He goes above and beyond to help with all and any questions… Thanks Ray!!!!
Heather F. Was very helpful
(Translated by Google) Excellent service! 100% reccomed Bader! (Original) Excelente service! 100% reccomed Bader!
(Translated by Google) Excellent service 👍 💯 very good seller Bader (Original) Excelente servicio 👍 💯 muy buen vendedor Bader
Joe was great!!!!!
Super easy transaction!! Sarah was great 😊
Badar helped my mom and I find the perfect living room set. Super friendly and knew exactly what we were looking for
Badar was incredible. He understood what I was looking for and helped me find the perfect couch!
We had an excellent experience. Bader was very helpful and patient
Joe was an amazing help in guiding me towards the right mattress. He was very patient and not pushy.
Nick was great very patient and kind. Took the time to explain options and pricing . I highly recommend him.
Sarah was great
Erica Murphy was great ! Very helpful and a pleasure to work with 😃
Just purchased a bedroom and living room set with the help of our salesperson, Miquel Laime. He was very knowledgeable and was able to answer all of our questions. Miquel quickly caught on to our likes and dislikes and led us to pieces that suited our style. Thanks for a pleasurable experience, Miquel!
Was helped by Joe and had a great shopping experience. Highly recommend
Very helpful!
Nick helped us out with everything we needed to know, very friendly and professional
Sara was the best
Joe was personable friendly and very helpful. He showed us several Chairs and worked with us. Great person!!
I had an amazing experience with Mr. Raymond Simmons while buying a desk. The customer service went above and beyond as he did things he didn’t have to do, but did for the benefit of the consumer. A splendid job all around.
Raymond Simmons was very helpful!!!
Joe was very professional, didn’t bother me unless I needed something and allowed me to take in the whole storefront.
Experience and shopping was very easy. Nick was very helpful.
Ray Simmons was an amazing sales person very helpful and knows his productvwell. Ashley futniture needs more sales staff like Mr simmons.
Rachel B was wonderful. Very friendly and knowledgeable! She definitely is a keeper! And she has our business
Heather helped us out tremendously with buying furniture for our guest and primary bedroom. Extremely helpful, knowledgeable, and polite for the entire afternoon. Would very much recommend you work with Heather!
Sarah was uber helpful and Joe assisted. Great team!! New recliner for mom.
Sarah was exceptional! Very helpful and knowledgeable.
Great Transaction, great service from Erica
Heather was absolutely helpful and knowledgeable.
Heather was super helpful and patient with me while we looked at a bunch of couches!
Erica and Joe were great!
Nick did an awesome job with helping us with bedroom furniture!!
Sarah was fantastic give that girl a raise
What a world of difference having the right set of people makes to a shopping experience. Put an order at another Ashley location on Labor Day 2022 and almost 5 months later was still without my furniture so cancelled. Thought of trying my luck at this location with very little expectation but then met with Ray. Not only was he very patient - understood my issue with the previous order - he was also extremely helpful in reordering all my cancelled items from the other store - saving me a ton of time. This store also price matched to boot - thanks to Mark, the manager on duty, who truly leads by example. I have been provided a two week delivery time frame; fingers crossed. Will update this review again once everything is delivered. I usually don't include names in my reviews but both Ray and Mark deserve a special mention for the exemplary service they provided. Update: Everything was delivered on time per the original commitment, finally putting 5 month prices to an end. I suddenly don't have anything to do...... 😀😀!!
Bader was our salesperson. Very knowledgeable, friendly and patient with us. I would recommend Ashley Furniture to anyone needing nice furniture. Very pleasant staff.
Bader was very helpful in helping us find the perfect chair for our bedroom
So sweet and very accomadating with regina
BADER HAMAD WAS EXCELLENT HELP!!
Worked with Joe and Donna . Easy. 5 stars!
Joe very helpful and very nice ..
Miguel is the best seller
Our sales associate Rachel was fantastic! She showed us options for sectional couches that fit our small space and laid out the benefits of each couch. She helped envision how each piece would fit in our space and we ultimately picked the perfect couch! Highly recommend this location if you’re in the market for furniture and make sure to ask for Rachel when you go :)
Raymon S was a pleasure to work with. He helped me find the best for fit my kids rooms! He was personable and easy to work with!
Sarah was very helpful.
Regina was an incredible help today in finding the perfect couch and coffee table. She was professional, polite, friendly and patient. We had such a pleasant experience today with her help and highly recommend the service at this store. Thank you!
We worked with Sarah and she was amazing! No pressure, took her time and helped us pick out exactly what we wanted Thanks Sarah!!
Had a wonderful experience shopping for living room furniture. Miguel was super helpful and spent a Lot of time with us. Really happy with our experience.
Rachel was a superb sales person. She gave us space to shop and look around with out any pressure. She answered all our question and was very patient with us and our little one while we shopped.
Erica was super helpful!
Joe Scafa was very knowledgeable and helpful of all your products even remembering stock numbers. Great prices and nice stuff.
Wonderful experience with Joe Scafa! Excellent customer service
Rachel and Bader were a real help in picking a mattress!😃
Found exactly what I was looking for!
Ray S. Is the best. Second set of furniture. Has all answers. Great salesman ❤️
Bader was helpful and knowledgeable. A pleaser to deal with!
Come see Joe he is amazing!
Bader Hamad was super helpful. Thank you!
Bader was wonderful and helpful in finding my son his livingroom set.
Joe was amazing! Very knowledgeable and helpful. Had a great experience and look forward to working with him again.
Nick was a great help! Highly recommend
Tony was great! So funny and so helpful. He made the experience so easy and wonderful.
Great experience shopping at Ashley Homestore in Ledgewood. Erica was very helpful and knowledgeable. She provided many different options for desks.
Miguel Laime Very pleasant and helpful gave us time to browse no pressure. Very appreciative of his salesmanship
Great experience working with Erica and Nick! We are very satisfied with the purchase!
Great experience and help. Erica was great to deal with and very informative. No pressure from her while shopping and she answered all our questions.
Joe was fabulous! He explained everything and was so helpful. We worked w Joe at the old store but the new store is so beautiful and you can really picture the items in your own home!! We shopped around and so glad we remembered Ashley! Definitely will be coming back! Thank you joe for a great experience Joe!!!
Miguel was very helpful and not pushy whatsoever. Great experience.
We love Ashley furniture store. We went to the Ledgewood NJ location and Erica was very helpful in trying to find pieces and options for us.
Erica, very friendly and helpful
Heather and Joe were both helpful and friendly
Miguel & John were awesome. Really took the time to thoroughly explain the benefits of shopping with them and Ashley’s. The quality is far superior than our last 2 sets purchased elsewhere
Heather and Bader were extremely helpful with finding furniture for my wife and I. They were very patient with us and would highly recommend them and will definitely be back to shop for more furniture in the future.
Heather was our sale person she was great.
Joe is a good salesman. Good prices. Knowledgeable.
Ask for Rachel! She is very knowledgeable on mattress’. I was not even really looking for a new mattress but after a show and tell presentation I was sold!
Ordered our kitchen table set and was told someone would be contacting us about our delivery. Well about 2 weeks later they called and told us they would be calling to schedule the delivery, well my husband got a text saying that it would be delivered on Friday between 12-4, well we both work. We called and asked if they could just LEAVE it because if someone isn't here they will take it back and charge a 25% fee to redeliver it. The only option they will give us is to cancel it and reschedule which still doesn't work because we work Monday-Friday! And they won't change the delivery time for when I'm home. All they can tell me is I have to pick another day. I will never order from Ashley again and I suggest no one else does either because god knows if you have a problem NO ONE HELPS!!!! This is NOT the store the store has been amazing it's their shipping people!!
Miguel was really terrific. Knowledgeable and professional.
Nick was a great wealth of knowledge and he was not pushy. We will be back to buy from him again. The manager Mark is accommodating and approachable. A good experience overall.
Bader was an amazing help for our time here looking for furniture. He helped us with our needs and helped us pick out our furniture desired. Recommend coming to him!
Bader was very helpful!
Raymon was very helpful with our purchase today
Ashley furniture has nice furniture and more to my taste. A couple of pieces that I liked I was only able to see on the screen but it can be deceiving with the colors. Joe our sales rep spend ours with us helping us furnish several rooms of our new home.he was very kind and patient. Jack the manager was very helpful as well. Thank you.
Rays S was very helpful
Came in during New Year looking for a sectional for my home and Nick was awesome. We came basically during closing and he didn’t try to rush us out or anything. Came back again 2 weeks later and he was super friendly and helpful. Found the perfect couch and got us a great deal. Great service. Went to another store to look at inventory and came back to him to finalize the sale.
The buying experience was fabulous. Sara did a great job explaining to me why I should buy what she suggested. I did just that…
Joe was great. Got deal done quick, no nonsense.
Joe was great. Took the time to explain our options well.
We received excellent service from Bader Hamad. We found what we were looking for and it's being delivered in less that a week.
Joe at Ashley's in Ledgwood was absolutely amazing! Very personable, I came in to get a couch and end table for my living room and was in a time constraint and he helped quickly and gave me all the information I needed and got me in and out the door quickly. 😁 Thank you!
Ray Simmons was wonderful in helping us pick out a dresser for our daughter. He was patient and allowed us to look around and didn’t feel pressured into rushing an order.
Miguel was very helpful. Met us as soon as we walked in and helped us find the perfect couch for our home. Ask for Miguel!!
Ray, from the Ledgewood location was so wonderful! Very easy going, respectful and knowledgeable. Very seamless experience. Highly recommend!
Really helpful staff. Heather and Bader were very knowledgeable and helpful giving us suggestion to pick the right items
Bader Hamad was very nice and helpful. He was patient to understand what i was looking for and took his time to assist me getting a furniture i needed.
Best personality for this company and overall patient with my million questions and changing of my mind many times is hands down.... Raymon Simmons!!!! Could not be happier with our decision. Thank you Raymond! Monica L
Rachel is an absolutely amazing furniture guide!!! Such a pleasure and so knowable!!!
Rachel was awesome !!!!
Thanks Joe!
Rachel Byrne! Can’t say enough about her! Knowledgeable, patient & personality plus. Our experience at Ashley Furniture in Ledgewood exceeded expectations. Highly recommended!
Nick was incredibly personable, professional, and knowledgable of the product line. I would definitely recommend seeing him for your next purchase, even if he is a Jets fan.
Tony was great. Glad we came in just for a look around and bumped into him
NEVER buy from this place - furniture is nice but service is TERRIBLE Bought the extended warranty on a large order and when it was time to call in a claim, took 2+ months just to get the replacements shipped to the warehouse. First they couldn't find my info, then they were unable to file a claim with the warranty company. When I called the warranty provider, they said they never got paid from the store so they couldn't help (my problem again). After over a month they gave me a new wty company to call. Then they wanted to charge for me to have the items shipped to my house and assembled or they were nice enough to have me drive to the warehouse in Philly, pick it up and get it assembled myself. They couldn't even waive the $90 to ship it after putting me through the ringer for 2 months.Thought when you buy nice furniture you would at least be taken care of when it breaks and you pay the insurance. Just order from IKEA - least you will pay less for furniture and to assemble it yourself......
Awesome experience with Erica!! She is the BEST, so knowledgeable and made everything so easy!!
Bader was friendly, professional and informative!
Nigel was great to work with. We found all everything we needed to complete our bedroom
Sarah was very helpful!
Raymond Simmons he was great with our purchase
Sarah was great.
Nick the salesperson at the Ledgewood Ashley location was so attentive, knowledgeable and patient as I looked over the store display. I plan on returning a purchasing from Nick after visiting other furniture store options I returned today and although Nick already working with a new client he suggested I work on the final choice and sale with Ray his associate. Ray was just as knowledgeable and helped my wife and I on the finall arrangements including an additional discount and financing arrangements. We were in and out in about 30 minutes and never at all felt rushed or sitting around waiting unnecessarily. Kudos to Ashley for having a nice selection of furniture and a great team of friendly and knowledgeable customer experience personnel. I am in sales and marketing and surely appreciate when people are experience and well trained. Nelson Cantillo
Very helpful associate, Miguel. He helped my wife and I with purchasing a few items. Miguel did not hover over us, gave us space, yet was very helpful and knowledgeable of the items. Miguel even picked up other chairs, at our request, from other dining sets and placed them next to the table we liked, to see them side by side. Good customer service.
Miguel was super helpful and finding us the right table and couch that we needed to fit our small space. Very accommodating and patient !
We went to Ashley in Ledgewood and we were greeted and helped by Joe right away. He knew his products and had good customer service. We ended buying a sofa and recliner.
Nick was great, very helpful and knowledgeable! Was in an out of the store within 30 minutes.
Tony was a huge help to an unfortunate situation.
Tony was friendly and accommodating. He made sure I was taken care of and happy with my decision. He went above and beyond for me.
Joe was a great person to work with! Enjoyable experience!
Bader the sales rep was awesome at explaining all our options for buying the new recliner and loveseat.
The service was excellent. Bader our sales rep was so helpful and went over and beyond to assist in all our needs.
Great customer service Heather and Joe were very helpful and patient when it came to decision making! Definitely recommend
Great experience, Miguel answered all our questions, knowledgeable about products excited for our new couch
Joe was a great salesman, very attentive and helpful! Pleasant experience!
Bader was very helpful with our purchase at Ashley!
Had a great experience at Ashley. Bader was very patient with us and helped find a great couch for my new home!
I know many people dread going into stores where you know salespeople are going to be “hounding” you for a sale, but that’s not the case with this Ashley store. A big thank you to Joe specifically for helping us pick out our bedroom set today for our new home. Joe is friendly, personable, & let’s you take all the time you need to decide what works best for you. He made the shopping experience pleasant and even entertaining! Do yourself a favor and ask for Joe when you go to this Ashley store for whatever you may need - he’s the best!
Bader Great job!! Very helpful and nice
Bader The more helpful and nice person!
Bader great guy moved 4 diffrent sectionals several times several positions
Shopping with Miguel was an excellent experience he was so patient and not overbearing which most furniture people are.
Very helpful
Bader was amazing
Nick was personable and knowledgeable taking into account our particular needs!
Joe was amazing! He had incredible patience with us making our decision! Would definitely recommend Ashley furniture!!
Second time buying furniture from joe great salesman and very helpful
Very accommodating
Miguel laime was wonderful
Sarah was extremely attentive and kind. She made the experience wonderful.
Bader was extremely helpful in picking out our furniture. We look forward to working with him again.
Great experience! Sarah was very helpful!
Great deal. Great product. Great salesman. Bader!!!
Bader is very knowledgeable and patient! Great asset to Ashley!
My Lori and I had a very good experience at the Ashley store in Ledgewood, NJ with Nick DeMeo who was the product specialist who helped us. Very good product knowledge and helpful advice. Thx.
I am repeat client for Ashley furniture and my excellent salesmen was Ray Simmons once again, he always goes above and beyond helping our family!
I’m moving into my first apartment and Sarah made sure everything was going to fit according to my floor plan. She was very helpful and took her time to find best matches.
Sarah was fantastic with helping us pick a lovely kitchen table. We will be back to order a couch next week.
Sarah was amazingly helpful and answered all of our questions!!! Wonderful experience!!!!
Joe was amazing. Would highly recommend!
Tony was the best thing since sliced bread, Donna and Regina were Like the PB and J to add.
Bader was very helpful and is the best. He is very professional.
Miguel was fantastic and made everything so easy!
Came in and was greated quickly by Joe. He helped me the entire time and made things easy. Thanks again.
I had the pleasure of purchasing with the help of Erica! She is very helpful and made the process easy!
Nick at the Ashley Ledgewood store was polite, knowledgeable, and willing to work with my budget and dealmaking approach. No BS. A swift deal was made. Bravo!
Great no pressure sale! Sarah was very helpful and informative! We will see her again for our next purchase.
Joe is wonderful. He found exactly what I was looking for.
Joe was awesome !! he was super helpful , made it a super easy and quick process.
Joe is the best!
Rachel was very helpful. Looking forward to getting our new furniture
Miguel
Bader was amazing and the best
Miguel qascaqwaome!
At point of sale, was told delivery of the sectional would be 6 - 8 weeks and now they are saying 8 - 12 weeks. No updates have been given - every week or so I had to call in to hear more severe delays customer service has been next to zero. I would not have purchased had it been said to be that it was going to be 8 - 12 weeks. For an in stock item????? It doesn't make sense BE AWARE before you purchase.....
Joe was great and fun. Walked in and found what we needed in 15 min
Edit: Ashley warranty and customer service is a joke. They promise your purchase will be covered for 5 years with an extra fee. Our couch broke within the first year and the company took forever to get back to us and then denied our claim! Tried to offer us a part for $150 dollars! Will never make another purchase! Farnell was very helpful and attentive. He even carried an ottoman across the store so I could make sure it matched the couch. We love our new couch. The manager was also extremely helpful and personable. Definitely will go back for future purchases.
Joe was great. I went in with a lot of specifics for what I was looking for and he found everything, giving me a great deal too! Definitely recommend!
Bader was a great help to us. He helped us find for what we were looking for.
Sarah was very helpful in helping us finding the right mattress for us.
Bader was amazing to work with. Very informative and knowledgeable of everything in the store.
Miguel was great today
Our Salesperson Tony was friendly, knowledgeable and very helpful. He took the time to understand our needs. We were very happy with our sales experience.
Joe S was great. We found a couch after looking for a very long time. Knew measures very well, even off the top of his head.
Rachel was absolutely fantastic. A pleasure to work with!
My fiancé and I have been to Ashley Furniture numerous times in the past few months getting furniture for our new home. We have had the pleasure of working with Nick who has made everything so easy! Every time we walk in he is right there to help and let us know about the current promotions and when each item will be in stock. He has made the process so smooth!
Very helpful sales staff a good experience
Rachel D was absolutely amazing! So helpful and sweet
Amazing experience! Joe was all over everything! He made the whole shopping experience quick and painless which is saying a lot when your wife is indecisive. I would definitely recommend starting your shopping here.
I had many thoughts or concerns. Joe helped a lot to sift everything out. Special delivery instructions etc. Stuck with me for more than an hour finding pieces and colors and the best deal.
Bader provided excellent help with the furniture selection and professional service.
Had the best experience with Nick at Ashley's furniture! He was very personable and made the process very easy! Great experience! When going to Ashley's furniture definitely ask for Nick!
Nick at Ashley Furniture was truly exceptional! Went above and beyond and was extremely knowledgeable! A wonderful experience start to finish!
Joe was great! Tony was funny and John offered a great deal! Thanks everyone! 😁
Bader is very help and knowledge, he helped us to buy what we expected in a very short time.Nice place to shop!
Bader was great
Bader was our sales associate. He was very professional took his time answering all our questions and did not pressure us. He was a pleasure to deal with
Joe @ Ledgewood was very helpful and easy to work with.
Joe in ledgewood was very good job with helping us with our new couch. Thank you, Joe!
Bader is the man.
Bader was amazing!
Had a smooth experience. Ray helped me find a beautiful couch and within my budget. I’m happy. Thank you, Ray 😊
Raymon Simmons was very helpful and did a awesome job with my sectional. Made sure I understood the product
Great service with Joe! He was very quick and efficient, love the couch and he worked out all the details quickly!
Worked with Joe today and he was awesome! A great experience! Definitely ask for Joe
I went into Ashley today looking for a new couch set to replace my current very uncomfortable one. Bader, the product specialist who helped me out, along with the whole team at the front desk were very easy to work with and made the whole process very smooth once I found the perfect set for my living room. I am looking forward to going back and finding new pieces to continue upgrading the interior of my living space.
Farnell was wonderful and extremely knowledgeable, we came in just to look, and we left purchasing a quality table that will last an extremely long time. I recommend the this store, and Farnell.
Ray Simmons was extremely helpful and patient when my mom and I went in to look for a new sofa. Would 100% recommend.
Service was excellent! Rachel, the sales person who helped me today was extremely helpful. Walked in and got exactly what I was looking for, nothing more nothing less
Sarah at Ledgewood was super sweet, patient and helpful. We got a great deal on new living room furniture with great service to boot.
It was our lucky day to have Joe S assist us! He was knowledgable, helpful, and attentive to our needs. He showed us a lot of pieces that he thought we may like and he nailed it! We couldn’t be an happier! We will be back!
(Translated by Google) Miguel Laime, attended us and guided us correctly, professionally and kindly, he has excellent knowledge of the products (Original) Miguel laime, nos atendió y orientó de manera correcta, profesional y amable, tiene un excelente conocimiento de los productos
Bader was amazing
Fast, great service from Tony and Mark
Outstanding service from Bader
Tony was the man. Ashley was the only store that has what we wanted. Again thank you Tony very helpful and not annoying!
We went in looking for a couch for our newly purchased home. Bader assisted us in finding the perfect couch and we couldn’t be more excited! He was very knowledgeable, helpful and answered all our questions!
Great service , we just bought a new couch, thanks to Bader , he was very helpful
Rachel was amazing! Very informative, fun and a joy to work with!
Ray was a rockstar! Over $5k in furniture. Excited to receive everything
Farnell was extremely helpful and informative while we were looking for a new couch for our house. He made us feel very comfortable to freely look around and ask questions, while not being too pushy. Great friendly guy.
Lovely to work with
Farnell he was the Best. He was very patient and very helpful. He gave us enough space to make our decision to buy.
Rachel B was Very informative and very helpful
Farnell was awesome! My cousin hooked me up!
Joe was great! Go see him great guy
Bader was my sales person, he was very knowledgeable and polite. He took the time to walk us around and help us with measurements. He laid all our options out and made for a pleasurable shoping experience.
Raymon helped us out at the Ledgewood store and he was great! Friendly and gave us a great deal.
Bought our dining room table and couch today. Miguel was great in showing us many options throughout the store
Ray was awesome and very patient with us while we took our time deciding. We are so excited about our new couch!
Sarah was very helpful got me a good deal
I just purchased furniture again from Ashley Furniture in ledgewood NJ. I was immediately greeted at the door by the manager Johnny Barbato, he then assisted me with Raymond Simmons who helped make my experience so easy, wonderful and fast. They were both knowledgeable about the furniture, didn’t pressure me at all and gave me an amazing price! I left as a very happy customer.
Bader was great. A big help
Tony was great! Great helping us around.
Bader did an amazing job he answered all my questions he gave me excellent attention
Thank you for your help Sarah.
Amazing service. Thank you so much Sarah.
Tony was fantastic and helped us quickly and effortlessly!
Ray was spectacular. Knew his stuff and helped us find the sectional we love!
Although we came in just to browse furniture for a future purchase, Nick was so helpful while also giving us time to browse on our own!
Joe was extremely helpful. He gives you enough space to shop around without pressure, but is close enough to share his knowledge when needed. looking forward to enjoying our new purchase
Joe S. helped us find the perfect couch that has everything we need and made us laugh through the entire process. Highly recommend his service!
Rachel helped us find everything we needed. Full of some much information!
We were looking for the perfect couch for our new apartment, we decided to go to Ashley furniture. Sarah offered us help as soon as we stepped in. We told her what we were looking and walked us through the store to select the perfect couch that for our likes. Sarah was friendly, attentive and patient.
Sarah was the best sales person i have met!! Ask for her when you come in
We came looking for a table and Tony in ledgewood was awesome to work with
Rachel was the best! 😻
It was wonderful Joe was very helpful and he answered all of out questions. I definitely recommend!
Raymond at the Ledgewood store was fantastic. Friendly, patient, knowledgeable, and so helpful! We had a great experience picking our new sofa, and Raymond answered all of our questions and helped us make sure we got exactly what we wanted!
Our salesman Ray S was extremely knowlegable and helpful in our search for a new living room set. He gave us the time to look around within feeling pressured. Felt he answered our questions and represented Ashley Furniture well.
Carmen was amazing and so accommodating! We found the perfect sectional for our home.
Best experience shopping for a couch a I have ever had. Farnell (Ledgewood store) gave me space to look around and was there when I was ready. Helped me make a purchase. And was patient when I called back to change my purchase. If looking for some furniture this is the place to go.
Great experience from salesperson Tony, Manager Mark, through to completing purchase. Great location.
Sarah was awesome!!! Very helpful and patient. Thank you Sarah
Needed a couch right away. Called Ashley furniture and spoke to Sarah. Explained to her what I needed and when I needed it. She was very friendly very helpful and made everything happen. Ashley furniture is lucky to have her.!
Nick is awesome! So extremely helpful - he’s the guy that you want to help you with all your furniture shopping!
Farnell Great customer service.
Joe was amazing! Fast and super helpful. Very sweet and helpful!
Joe was amazing and very helpful.
Bader so very helpful in helping me find the best bedroom set and configuration for my boys’ room. He genuinely wanted me to be happy with my purchase and was not one of those salesmen who tried to up-sale. I highly recommend working with Bader to find the perfect furniture for your home.
Had a great experience when we were purchasing a bedroom set. Nick our salesman was excellent. Very pleasant gave us our space and explained options. Great experience
Sarah was very nice and knowledgeable. She helped us find a recliner for my mom.
Farrell very good experience.
Nick was Knowledgeable and Friendly!
Joe was awesome. Very helpful!
Farnell - great service! Thanks!
Rachel was the best of the best!!!! Highly Recommend!
Rachel greeted us and we knew she had a great sense of what we needed to complete our living room. Having purchased a set from Ashley Furniture in 2013, with is still in excellent shape, we knew we could once again trust the quality of Ashley Furniture. Rachel added to the quality of really knowing the products and guiding us to a perfect fit.
Farnell excellent salesperson, very knowledgeable, did not harass, really took his time to make sure we were happy
Never would have thought to go to Ashley’s but was in the mall… Rachel was amazing, no pressure and great price. Checked out all the others including Bobs (horrible experience there) and back to Ashley’s to buy. Very happy
Ray was great at Ashley Home store in Ledgewood
Nick was very helpful in answering all of our questions we had for a couch for a new apartment. We appreciated the fact that he didn’t hover around too much but was there when we needed him.
Farnell Was amazing! Thank you!!
Farnell was very helpful and knowledgeable. I’ll be sure to shop here again and ask for him. Telling all my friends!
Farnell in Ledgewood was great! Very knowledgeable and helpful.
Such a great experience at the ledgewood location! Nick helped us out and was so great with not pressuring us and was really there to answer any and all questions. He gave us great advice and could tell he really cared about our happiness with the furniture we were looking at. Thanks again Nick!
Sarah Smith was a very helpful and accommodating and I will definitely be working with him again!
Farnell was so informative!! He helped me Sunday night near closing and again on Wednesday when I came back with my husband. He was easy to work with. Highly recommend!!
Farnell was great! Give this man a raise.
Farnell is great and was very easy to work with thanks for the great experience
The sales rep Bader was very helpful and knowledgeable. He made the process very smooth and easy to purchase the sofa and loveseat
Tony is the best sales representative they have. Really helped my husband and I get a beautiful living room that we needed.
Tony was extremely helpful when I was picking out my couch and dining table. He worked with us in getting exactly what we needed at a great price. He was never pushy or hovering which I’ve experienced at other place. 10/10!
Tony was able to help us with our couches, coffee table and rug for a new living room set up. He was not pushy at all, made sure to give us the best price for exactly what we wanted. Recommend my brother and he had a great experience as well. 10/10!
Miguel was great. He helped me out a lot today
Farnell was so helpful and so patient with our multiple visits and indecisiveness. Extremely helpful and made the decision process less stressful. Outstanding customer service and very knowledgeable. Will return to him for all future furniture purchases!
Farnell was wonderful, got us everything we needed quickly and easily, found a comparable product for what we wanted to try in store, and was able to give us a discount even further on the product, shipping, and protection plans!
Bader was a great help will always come back as lng as he is here
Nick was very helpful and answered all of our questions thoroughly.
Great experience! Joe Scafa was very helpful!
I had a great experience purchasing a new mattress set at Ashley Furniture. I had an idea of what I wanted and my salesperson, Rachel, was friendly, knowledgeable, and helped me make my final decision. The entire purchase was easy and pleasant.
Please be aware that Ashley furniture will not be bothered by the fact that you received a delivery with missing parts and were unable to put the furniture that you paid for together. I signed an agreement to pay a certain amount for a bed set, including all the parts it was meant to come with. Ashley essentially violated that agreement by delivering the bed set with missing hardware. Here I am 2 months later writing this review and still waiting for them to send me the missing hardware. According to them, it may take an additional month for me to get that missing hardware. How is this acceptable? When I called and asked for a delivery refund, they told me there are no guarantees that I will get one. I'll have to wait a few more weeks most likely for them to officially call me back and decline any sort of refund. Again, how is this acceptable for a paying customer? I will not do business here again.
Tony, Donna, and Mark were very helpful with everything we needed for our furniture needs. Will definitely come back for more!
Regina from the Ledgewood store was very patient and diligent!
We stopped in Ashley Furniture in Ledgewood, NJ and Ray was our sales person. He was excellent. Very patient and knowledgeable. If we can give him 10 stars, we will.
Raymond is the Best Sales Representative Anyone Could Ask For.. He gets the Job Done.. He Fire 🔥
Nick was very attentive and patient. He provided excellent customer service and was able to accomplish everything I went for.
Went into Ashley home store and Nick greeted me and helped out with any questions I asked . He was very helpful. Thanks a lot Nick.
Tony, Sarah, mark were amazing!! Made the process seamless
Nick was a great help today with my bedroom set search. He was very knowledgeable and polite. Definitely would recommend shopping here with Nick!
(Translated by Google) Miguel attended me and was very helpful. Thank you (Original) Miguel me atendio y fue de gran ayuda. Gracias
Miguel Laime was super helpful and respectful to let me look around but available when I had questions. No pressure! Exactly what I needed!
Bader was super helpful with my purchases. Easy to work with, friendly and knowledgeable! Everyone was pleasant.
Nick was extremely knowledgeable and helpful!
Bader…. Was a great salesman. Definitley go see him for you furniture needs.
Farnell is awesome!!
Joe was a big help!!! Thanks!!!
Farnell was amazing! Promote him!
I came into the Ledgewood Ashley with my mom to furnish my apartment. Bader was not only very friendly but equally as knowledgeable and patient throughout the whole process. He went above and beyond for me which made this experience so enjoyable. I would very happily work with him again!
Great experience. Very knowledgeable. Enjoyed my experience very much. Joe
Farnell quickly found what we were looking for and helped us with our purchase. Farnell was terrific and very professional. I would gladly shop here again.
Farnell helped us pick out our furniture. He was polite, patient, and very helpful during the whole process. Thank you!
Nick was a great help in finding exactly what I needed on my visit.
Had the pleasure to stop in and look for some furniture for my family room! Got some help from nick and he was great in guiding me to what I needed and the best pet/kid friendly options! Would definitely recommend Ashley for your home needs !
Began research/ testing of mattresses. Nick was GREAT talking thru the "science of sleep", laid on several styles to see what was most comfortable & why each may or may not have been in my wheelhouse. Thought i like 'extra firm" seems i like a bit more comfort than i thought.
Joe in Ledgewood NJ was great funny, respectful, patient, courteous, etc and I can go on and on. Thank you from D&D 🙂👌🏽
Sarah at Ashley in Ledge NJ was a huge help in getting our new sofa!!
Purchased my new sectional sofa with the help of Sarah. She was very thorough throughout the process to make sure I found the perfect fit. Gave me a great deal for a great couch. Highly recommend asking for Sarah!
Absolutely a pleasure working with Joe! He’s hilarious, honest, and all around gave us the best deal possible on an awesome new sectional and recliner!
Rachel B was super helpful in getting me the best deal on a new mattress and adjustable base
Rachel Byrne was amazing- She showed us what we were looking for then left us to browse- When we had decided what we liked she helped us in getting the best price possible. She is so sweet and great customer service - Donna at finance was a doll too.
I highly recommend Joe for your furniture needs. He was knowledgeable, honest, and very accommodating to my family during our recent shopping experience.
Rachel Byrne was very knowledgeable and extremely helpful.
Nick from Ledgewood store was extremely helpful. He even helped match finishes to different pieces to see if they matched!
Farnell - great service very smart very helpful !!
Joe was phenomenal at helping me choose between couches and fantastic interacting with and entertaining my daughter while we searched for our furniture for our home!
Rachel was so helpful with helping me find the perfect sectional sofa.
Sarah was great!
Farnell was a fantastic sales man and helped us purchase the couch of our dreams
Great service and great furniture! Nick was amazing to work with so helpful and fun 🤩
Farnell was awesome! Got us in and out with a great deal!
Had a great experience buying a couch, Sarah was very helpful and patient while my son was running around everywhere. Will definitely be back in the future!
Tony and Emily were super helpful! Great experience! :)
Sarah was a great help! Can't wait for my new sectional!
Igor (aka Iggy Stardust) was a great help!
Igor was very helpful, we came to buy a couch, and we got a nice discount too
Farnell was amazing, super helpful and friendly!
Miguel is great sales man he that’s a great job for us
My representative today was Sarah who did a wonderful job with satisfying my shopping experience. Thank you soooooo much.
Great service from Carmen!! We were very pleased with our experience, and are looking forward to receiving our furniture!
Farnell was great to work with. Highly recommend buying some furniture from him.
Nick was really helpful!
Farnell was very professional and personable. The experience was so much better than I thought it would be. We are so please with the service Farnell provided. We will definitely be back thank you.
Rachel is literally the best! Thank you so much!
Farnell was so great and amazing he should be promoted
We worked with FARNELL today, and he was awesome! Very personable, and was able to answer all of our queations.
Ordered a bed and was able to get a delivery date the following week, the bed came- wrong color and a ton of chips all over the headboard. It was sent back, the salesman refused to acknowledge his mistake on entering the wrong time number on my invoice. Had to reorder and reschedule. And then they tell me they are delivering the time at 630 in the morning! Did not take into consideration at all that I live in an apartment building with neighbors. The delivery driver was extremely rude and basically said too bad this is the time now or never. What company delivers to be put together at 630 in the morning??? Terrible experience overall. Will never shop at Ashley furniture again
Farnell was extremely helpful and knowledgeable. He helped us choose a mattress for our 10 year old daughter and was conscious of price and comfort. Highly recommend.
Good sales man Tony verry happy
Farnell - great service
Farnell was great and should be promoted!!!!
Rachel B. was the best! Very helpful!
The experience we had was great and Ray is amazing!
Farnell was great !
Igor was very helpful. Thank you.
Nick in Roxbury was very helpful and patient.
Sarah was lovely !
Farnell and Igor were really great. Very professional and smooth experience.
Joe and Rachel were fantastic in helping us get the couch that fits our space, our needs and most of all our budget!
Nick was very nice and helped us out throughout our entire visit.
Julian Was amazing and knowledgeable about the products he was selling and I’m so happy with my new bed purchase!!!
The manager John was incredible. Julian, Donna, Igor, Ray, Rachel and Sarah were incredible in service. I have taught sales and service for 30 years in retail. Exemplary experience! We will be back!
Very pleasant and smooth experience shopping at the Ledgewood location once again. We continue to work with Raymond S (Ray) who is very professional, thorough, knowledgeable with products, and awesome with kids.
Sarah was very knowledgeable and helpful, highly recommend
Sarah Smith in the Ledgewood store was awesome! She was very professional, knowledgeable & got us the best deal! Highly recommend her!!
Tony Santoloci was very informative about the item we needed. Our purchase was seemless. We are pleased!
Sarah was extremely informative and friendly. Made our first couch purchase a breeze. Thanks for the great experience!
Farnell..he was awesome and loved his patience professionalism. Will definitely come see him again for new couches.👍🏽
Sarah Smith was very helpful
We were greeted by the product specialist Joe Scafa. Sometimes furniture showrooms can be very annoying and follow you around everywhere, but Joe gave me plenty of space to shop, sit, and discuss with my husband, and he was so helpful whenever we had questions. He was professional, very friendly and knew so much about each product off the top of his head. He really did make the whole process of purchasing multiple rooms worth of furniture alot less stressful and much more fun. He was kind and extremely patient as I was pretty indecisive between a few different things, and we really valued his opinion on the coordinating of 2 rooms to make the design flow easier throughout our home. Definitely ask for Joe the next time you shop in the Ledgewood store, you will not be disappointed! I hope the company values the employees like him as much as we do.
Donna was proficient, expedient, and very professional. Simply amazing!
Ray was excellent! Friendly and efficient. Excited to receive my sofa sleeper.
I purchased a living room set and a dining room set in July. I also purchased the warranty. I discovered a defect in the dining room chair. Neither the store, corporate, or the warranty company would take responsibility and correct the issue. Hours on the phone with no resolution. I came to the conclusion that it is All defective and low-grade furniture. Warranty is useless, customer service is scripted and useless. They do not stand by their furniture. I gave them another chance even after another previous failure. They lost a sale of a bedroom set I bought through Bob’s Furniture. What an effortless experience with a company that values their customers. Rooms to go was top-notch also.
Sarah S.in Ledgewood Was great and very helpful during our purchase!!
Rachel was absolutely amazing. We went to Ashley looking for living room furniture but weren’t sure what we wanted. Rachel helped us narrow our search, find our style and match our existing room. She was kind, thorough and a pleasure. I would go back there just so she can help me furnish the rest of my house. Thank you Rachel! Ashley is lucky to have you.
Bert nice
Darnell was great and helped us get our first couch!
Farnell was awesome! Should definitely be promoted guy knows his stuff!
My wife and I came to simply look at sectionals at the Ledgewood location, not exactly purchase one but once we met Rachel Byrne, we slowly began to think about making the purchase. Rachel Byrne was extremely helpful, knew exactly which sectionals to show us first, and was very quick in helping us choose the right sectional for us.
Tony and Rachel were amazing! I bought my perfect couch!
On our initial visit, we were unsure what type of furniture we wanted. Our Sales Representative, Sarah Smith was very friendly, patient, and provided helpful ideas to furnish our new home. Upon our second visit we were ready to make a decision. Sarah gladly assisted us with our purchase including matching the in-store sale price with online prices. Sarah's helpfulness and pleasant attitude made our visit and shopping experience more enjoyable.
Tony and Emily were fantastic nice and friendly
Farrell did a great job finding the perfect couch for our new apartment!
A great experience with helpful staff especially Sarah Smith. Helpful with the finance process and pricing!
The whole store is so nice and clean. Sarah made the purchase process easy for us and was super friendly. The staff here is great, not overbearing. Would definitely recommend.
Our salesman, Ray, was so helpful and knowledgeable. He let us wander store and did not bother us at all while trying to decide on pieces we really wanted. Ray was awesome! Thank you for your patience and help! Can't wait to receive our purchase!
Joe was amazing and REALLY patient with my mother. I feel happy with the deal and his patience. He’s a great worker. Thank you Joe.
Farnell was amazing! Best guy on the floor. He is patient and helpful with choosing the right furniture for our house. Thank you Farnell! You deserve a raise and promotion!
It was pure awesomeness! Great customer service. Highly recommended!
Farnell was a great salesperson and we got a great deal on our furniture. Repeat customer and have been satisfied in the past as well
We had a great experience shopping at Ashley Furniture today! Rachel was amazing! We told her what we were looking for and she pointed us directly to items that we were interested in. She was very helpful and very patient. We will definitely come back again!
Farnell was amazing. He helped me over two days making a decision on a couch. He was extremely knowledgeable about ALL features of everything he showed me. He was patient and efficient every step of the way.
Nice
Farnell was awesome & he is handsome!
Farnell was extremely very welcoming, easy to discuss things with and he delivered excellent service. We loved his positivity and I appreciated his calm demeanor with and around my children. It was a pleasure working with you, Farnell!
Knowledgeable & friendly professional service. Our salesperson, Sarah, was an absolute pleasure to work with. We will be back in the future.
Sarah Smith was very helpful!
Rachel was amazing and knowledgeable. John the manager was patient and very helpful to make the experience as economically painless as possible 😊
Rachel was amazing in helping us find our perfect size couch for our small space! Super friendly and accommodating. We had a great furniture shopping experience.
Farnell was absolutely amazing! He was very patient and I could tell he was really listening to our desires to help us make the best choice. We would highly recommend him to anyone looking to purchase furniture in the future.
Farnell was incredibly helpful, patient and understanding of our needs. He was a pleasure to work with and I’d highly recommend talking with him if you’re looking to purchase any furniture from Ashley’s.
Loved our experience. Sarah was a great help ! Will definitely be coming back !
Sarah at Ashley furniture was very knowledgeable and a great help in choosing our sleeper sofa!
Darnell Florestal. Very friendly and polite
Farnell was very knowledgeable of design, had very helpful input, and extremely courteous.
This was my first time in Ashley furniture. Rachael was extremely helpful knowledgeable and professional. Most importantly knew all the answers to all of our questions and was not pushy in any way. Very good experience!
Very helpful
Farnell Florestal was super fantastic ! I will come back for my next room project!
Farnell was sooo helpful and he couldn’t have made the process of buying a couch easier! We were literally in and out in 10 minutes so I couldn’t recommend him more!
Sarah was a pleasure to work with. I will definitely be back to do more business.
Rachel was great. Very friendly and knowledgeable. She made our purchase smooth and easy! Thanks again!
Best of the best Rachel B
Rachel is the best! We just came back to buy more furniture; we highly recommend her.
Rachel was extremely knowledgeable and friendly. Made the shopping experience wonderful.
Joe Scafa was very helpful and all around positive experience . Good deals on dining room and sofas
Great place to buy furniture! So far this year my partner and I bought a dining and bedroom set, including a tempur pedicure mattress and my father-in-law bought a bedroom set, a dining room set, a tempur pedicure mattress. Good deals and super helpful staff. Go Ray!
Joe was a big help!
Raymond was very helpful and pleasant He was a pleasure to work with
Sarah was an amazing person who was patient with my husband and I as we were trying to find furniture for our new home. I came BACK just to experience her high quality customer service. I will be back !!! Thanks
Sarah Smith was incredible. She educated us and was very nice while helping us. We will use her every time.
Came back to Ashley because of the great customer service I’ve received in the past. Joe did not disappoint this time around! Would definitely recommend . Beautiful furniture, and they do the best they can given supply outages everywhere.
Tony provided top notch service! Looking forward to the new bed!
Thank you Erica for an amazing shopping experience! We furnished our whole house together and had the best time working with you!!
Farnell was very knowledgeable and detailed oriented.
Farrell from the Ledgewood, NJ store was very professional and easy to work with!
Joe did a great job helping us find the perfect mattress. He explained all the cons and pros of every single brand the sold. I’ll definitely be going back to see Joe for any furniture I need in my home.
Farnell was extremely helpful very professional a huge help. Would definitely recommend him if buying with Ashley furniture.
No pressure and matched my price.. Farnell
AMAZING!!! AMAZING SALESMAN Farnell Florestal!!! Couldn’t have been more helpful!!!!
Approachable staff, not pushy, great selection!
Farnell was really helpful and very very good in understanding my requirements
Sarah was a great help. Got what we wanted a great price.
Great non pressure buying experience. Thank you Farnell!
Amazing help from Farnell, the guy was with me all the way, explaining everything and helping me understand all the different materials in the products. The guy is amazing. Will send others to him!
Farnell was a tremendous help! He made buying a new couch so easy
Farnell was great !!! Would definitely buy from him again.
Farnell was a great salesman, he did a wonderful job!
Farnell was very professional and attentive with my purchase I highly recommend Ashley store....
Joe is amazing. Extremely knowledgeable, best prices ever. I won't work with anyone else. Love Ashley furniture!!! He knows his stuff. He has helped my family with their purchases. Fantastic!
Joe Best customer service ever and Extremely helpful!!! And extremely knowledgeable!!! Ask for him trust me!!!
We worked with Farnell at the Succasunna store and had a very painless and smooth experience.
Raymand was so helpful! We had a great experience.
Sarah & Miguel were very helpful and informative! Helped us make the right choices & got us a good deal👍
Darnell showed me several chairs that perfectly fit my “requirements.” He listened, gave me time to check with my husband, and completed the sale with a good price.
Just had a great experience with our salesman Farnell! Hassle free, very helpful , polite, and extremely helpful. No games played. Will be back
Rachel Byrne was a Rock Star!!! Made the experience easy and wonderful.
I literally went in just to check pricing and was helped by Rachel B. The absolute best ever. So glad she was at the front . Best experience. Can't wait to get my new furniture.
Ashley furniture store in Sucassunna is great.
Had a very bad experience with them. I ordered and paid for a sleeper sofa that I loved. After 3 months no one contacted me to let me know the couch was discontinued and they weren't going to get it. Held my money all that time. They asked if I wanted to pick a replacement. I refused...just wanted my money back. They lost my business.
I’d give 0 stars if I could. Truly awful customer service. I’ve had a few issues and it takes many call backs from me to get anything straightened out months later. The protection plan is useless- it only covers minors things that you could likely fix yourself and not pet incidents!
I bought the couch because Farnell was the most helpful and accommodating salesperson I’ve ever encountered in my life
Farnell when above and beyond to make our guest experience nothing less than exceptional! Shout out to the Ledgewood location for a great shopping experience.
Sarah was very helpful. I decided not to buy a few weeks back, but I remember her being so kind and knowledgeable. Will definitely be back!
Farnell was excellent and got us a fantastic deal. Highly recommend
Farnell was extremely helpful when buying my daughters mattress. I recommend him
Horrible experience buying a mattress here. Do yourself a favor and go somewhere else. After you buy they don’t care about the delivery. I’ve been waiting for weeks for a mattress and no one calls me back or follows up. Customer service is rude of no help.
Felt like the staff and manager were on my side for once compared to every other visit to another furniture store. They wanted what's best for me not them. I worked with the manager, Farnell, and Miguel.
Purchased furniture in November. Did not complain about a projected delivery date of April. It's now June. No furniture. Just got a letter, dated from a month ago, INVITING, us to cancel our order because now we are projected to get the furniture sometime in August. Would love to cancel, but have now spent almost 6 hours on hold on the phone. Callback system does not work. Chat does not work. Worst experience I have ever had.
Farnell is amazing! Went above and beyond. Truly a great experience!
Farnell was awesome. Very pleasant, fast and knowledgeable. He explained the benefits of each mattress and didn’t pressure us into choosing a specific type.
Farnell Florestal was truly a delight to work with. He listened attentively and answered all of our questions politely and respectfully. He is definitely an asset to your establishment! I also appreciated that there was no pressure to purchase. That was very important!
Shopped today at Ledgewood NJ Ashley store. Sarah was our salesperson, she was great, knew her products and was helpful beginning to end of our purchases.
Farnell is an excellent saleman ! He explained all of my options and he really knows Ashley Furniture inside and out ! Thanks to Farnell and Ashley furniture!
Sarah was extremely patient and helpful
Farnell did a great job with the sale. Quick and efficient. Would easily come back to him for help.
We came in looking for a new couch. Sarah was super helpful and patient as I was extremely indecisive. She was reassuring about options in case we change our mind. We picked a couch we love and can’t wait for it to arrive.
Sarah was very helpful
Farnell was very helpful in showing us different options and answering our questions.
The sales representative Miguel was professional and understanding to my needs and did a remarkable job in making sure I was satisfied not only with my purchase but also with my delivery timeline.
This was our second time shopping for a couch at Ashley. Once again, the entire process was seamless and exciting. Rachel Byrne made us feel right at home while we perused our options. She gave us our space while also being readily available with all the information we needed. Ashley in Ledgewood is THE place to buy furniture; we don’t even feel the need to shop around anymore. Thanks again Rachel!
Good, Expensive furniture but less expensive compared to R&F.
been to many ashley’s before and the greeting and front door representative was horrible. extremely rude. couldn’t answer questions & all she said to say was “I don’t know”. will never be returning to this location.
Great spot for looking at various types of home furniture. It's a clean quiet showroom and the best part about it is those sales people pretty much leave you alone until you decide to initiate a conversation with them instead. So much more pleasant that way.
DO NOT. I REPEAT DO NOT GIVE THIS STORE ABSOLUTELY ANY OF YOUR BUSINESS. This has been by far the absolute worst experience I have ever had with any furniture store ever. The incompetence of the staff from salesman and women to managers has been absolutely dumbfounding. The lies are innumerable. From “yes your delivery is scheduled and due on Monday,” to never showing up and offering an apology and 25 dollars as compensation for a whole day off of work. “Missed deadlines,”Or perhaps “managers unavailable,” should be the name of the store. Dont forget these are all franchises and the person who owns this one along with maybe 6 or 7 others clearly doesnt care about staying around long. Go to a different Ashley thats owned by another franchisee. I ordered my couch from them (which I was told was in stock) and another couch from a different Ashley (which i was told was not in stock and I would have a delay) within a few weeks of eachother. Well finally after over 3 months wait I got the “in stock” couch while we have already been comfortably enjoying our “might have a delay” couch for over a month. Again, DO NOT USE THIS STORE UNDER ANY CIRCUMSTANCES. You will not get your furniture under any plausible timeline, you will not be able to get a hold of them, you will be ignored but hey they will kick you 10 bucks for their incompetence
Ray was a nice salesman who had plenty of promises to make the sale. We felt we got a fair price on a President’s Day sale in January and he said he just sold the same set to another couple who were getting the couch three days later that weekend. He said we’d likely have the same experience and assured us the couch would be in by the time we were having a party two months later because they had a 6-8 week wait time max. Two months later we had one piece of the couch and no updates on when the other two pieces would arrive. I called the store weekly and Ray was always unavailable. I spoke with the manager several times and she offered a credit of $50 for the trouble and said the couches would arrive by the end of March. We scheduled a delivery date of March 30th and I was told it could be one piece or it could be both. March 30th we got a call that the pieces were delayed yet again and they would not be delivering. We called the manager multiple times and were repeatedly told she was unavailable but would call right back. She never called. This was after we had moved all our existing furniture and took off work to be here for them. They then came April 1st and refused to allow us to unpackage the pieces to check that they were correct. He wanted us to sign for delivery without confirming the pieces. We had previously received a shipment with incorrect pieces and refused to sign. They also refused to remove the garbage if we opened the pieces ourselves although that had been previously promised. The manager, who was previously unavailable, called us within two minutes of the driver leaving. She said it was standard procedure for them to deliver packaged and offered $75 for the inconvenience and would not ask the driver to return for the garbage. For three days of work missed (one for the piece that was delivered in January, one for the missed delivery and one for the second delivery), that was all they could do. In February we went to Ashley’s in Linden for a second couch and it was delivered within a couple weeks and the pricing was better. I would highly recommend using another Ashley’s for your furniture. Edit to add: Shortly after speaking to the manager, she called back and agreed to send someone the following day for the garbage they had agreed to take previously.
Absolutely horrible experience with this store. We ordered our new bed in November and now have to wait until April to get it delivered. I understand things are delayed right now but there's no excuse for the lack of service the store has provided. We were told last week that our bed was actually at the store and the only things preventing delivery was a hold on our credit card. So all this time no one called us to tell us about the hold. Ok fine. So we resolved the issue with the card and were told delivery would be this weekend. Now we get a call from the store saying our headboard is actually not there, and it will be another 3 weeks until it can be delivered. When I asked how this happened or what they could do to accommodate us with a credit of some sort, all they could say is the problem was the CC hold WHICH WAS RESOLVED ALREADY. The best they can offer is a $50 gift card store credit for their horrible store. Never shopping here again and I wouldn't recommend to anyone.
Joe was incredible and so knowledgeable! He made sure to answer all my husbands and my questions on regards to the types of furniture they carry and shipping. Definitely will go back to shop with Joe! Just have to add this as a side note: Joe has a nice sense of humor.
I stopped in the Ashley Furniture store in Toms River. Peter was so great. Peter was so helpful with all that I was looking for and had great suggestions and advice. He was very patient and knowledgeable. I really appreciated the time he spent with me. Ryan had helped me when I first stopped in the store a few weeks ago, just to look around. He was great also. Jamie was very friendly and personable also. I was very pleased with my experience at Ashley Furniture Marianne
I went into Ashley Homestore for the first time Saturday March 5, 2022 I was greeted and asked what I was looking for. I told the gentleman that I was looking for two dressers and he directed me to where I should go look. Within minutes, I was introduced to a salesman named Mark Schuckman. Mark was beyond helpful and spent time showing me many choices, he was never anything but friendly and helpful and listened to what my needs were. He showed me many options and helped me find exactly what I had been looking for in the three other stores I had visited earlier in the day. Mark told me about the incredible sale they had going on zero,zero, zero and I thought what a great deal. I ordered my dresser and can’t begin to say how pleased I was with Mark as my salesman. He’s a credit to the store and really couldn’t have been more accommodating! I highly recommend this store and salesman!!
Miguel at the Ledgewood location is great. My husband and I were looking for a specific type of TV stand, which we knew would difficult to find. Even though this sale was pretty small scale, Miguel really went out of his way to help us find exactly what we were looking for.
The staff at Ashley Home Store in Ledgewood are knowledgeable and friendly. Truly outstanding service!! Raymon and Amanda E made my recent purchase smooth and hassle free. With so many options and furniture in stock I’ll definitely be back for future purchases. Thanks Chrissi
Our salesperson, Mark, was an absolute joy to work with! As a first time buyer of large furniture, I was so nervous to make the commitment, but Mark helped me find the perfect couch set and walked me through the process gracefully. Mark’s professionalism, know-how, and upbeat attitude is the reason I will be going back to Ashley Furniture in Ledgewood. Thank you so much Mark!! You rock!
Farnell was so helpful and knowledgeable, and didnt make me feel pressured. So happy with my new couch!
Do not shop at this store. I have never had such horrible costumer service in my life. The sales person was great taking my money and then never heard from her again and didn’t help with anything! I got delivered a dirty stained couch and when I called to talk to someone .. I got transferred to 5 different people then got hung up on. One of my pieces didn’t come with the rest and I was told end of January then changed to end of February. Then the night before it was suppose to be delivered they called to cancel because the piece didn’t come in. How do you schedule delivery when you don’t have the item being delivered? Everyone I have talked to has been rude and not helpful at all. I’m close to returning the whole set and going somewhere else. ……. Thanks for the response but I spoke to someone this morning and they could not provide me with that information .. and it’s not about the delay it’s about the rudeness of your staff when you call to discuss issues. I ordered the furniture in October and completely understand the delay but delivering a dirty couch and not being able to help resolve that issue besides giving me a credit? Read the full review before answering.
Do not trust a word any of the employees say. They are extremely disorganized with zero care for customer service. Even if you fully pay for an item months early to prepare they will give your items away to someone else so they can make the next sale and not check with the warehouse if that item is spoken for. No outbound call was made to notify me items were in stock before selling it to the next.
Fernell is absolutely amazing! Very professional, kind, patient and super helpful!!! He should get employee of the month! Thank you Fernell!!! -Kelly
We had a phenomenal experience at Ashley. My fiancé and I are first time renters and went in to the store to find a mattress. Jamielie was extremely patient with us and explained each type of mattress to us thoroughly. She allowed us adequate time to make a decision and we never felt pressured. Making large purchases such as a mattress can feel overwhelming and daunting. Jamielie helped us to feel extremely comfortable and more confident in our decision.
Came on the Sunday before Super bowl and Eric helped us pick out a loveseat for our basement. Eric then entered us in a Super Bowl pool and our numbers hit the 2nd and final score. We got a $750 Ashley gift card and we were able to furnish our basement even more. What an amazing experience!
Just went shopping at Ashley furniture in Randolph amd had a great experience. My salesman was Joe Scafa. He was honest and very patient. I was processed by Elizabeth Caamano who also was great. Excellent service!
The gentleman that helped my fiancé and I out (joe) was professional knowledgeable and honest. I will definitely be buying from this Ashley location because of Joe and the manager that was on tonight I believe his name was John. Super professional and pleasant staff.
I wanted to recognize Ray Simmons from the Ledgewood store for his help and most of all his patience. John and Tony had honest feedback which I really appreciated, and Amanda was quick and thorough during the check out. Also I wanted to thank Mark for selling us our couch a month ago - great customer service. Awesome staff in Ledgewood.
Raymond is an excellent salesman. He was extremely knowledgeable, professional and helpful. He made my visit and purchase very easy. Monika was great as well. She was very professional and made the purchase smooth. She, as well as Raymond, are definitely wonderful assets to Ashley Furniture. We plan to shop for a couch and will be back requesting that Raymond assist us.
Joe was fantastic! My fiancee and I went in with the intent of browsing for our new home and ended up leaving with purchasing a ton of amazing pieces. Joe really took the time to help us figure out what would be best for us without putting any pressure to buy anything we didn't need. We had a great and professional experience with Joe and are looking forward to receiving all of our new furniture.
Great customer service working with Raymon. Quick and easy process to help us get exactly what we wanted!
Raymon and Jasmin were very pleasant to work with and friendly. Big thumbs up.
Had an excellent experience. Found just about everything we needed for our new house. Raymon S. and Jasmin G. were patient, answered all of our questions and made sure we were squared away.
Thank you Raymond & Amanda E for all your help. They were both really helpful even when we werent the easiest customers changing our mind on styles. Very knowledgeable and helpful for a very large purchase.
Unbelievable what I just heard. They told me they don’t have return policy because they don’t take any returns.Worst and unprofessional customer service. Received a sofa with bend leg end and can’t stall properly . Stains everywhere. First time and last time shop at Ashely home . Jokeeeeee business
Thank you so much Joe and Kiana! So helpful and very quick with finding me my bed.
I recently bought some furniture from Ashley Furniture at the Phillipsburg location. The price was great and the customer service was outstanding! It is so nice to go to a store to see and touch what you are purchasing. Thank you to Pete, Diane, Lauren and Cholly for a great experience from finish to start.
DO NOT BUY HERE! I made an order to furnish my house in the first week of august and spent thousands of dollars. I was told I would get my order within 12 weeks or receive a discount. It has been over 12 weeks and the discount they offered was $200 off my thousands of dollar order and it will still need another month but “subject to change”. Also the pieces of furniture that have arrived came either broken or missing parts like screws and caps. This is horrendous management. Not to mention they never follow up when they say they do and they can’t get my name right at all. They call me by my wife’s name they call my wife and I told them multiple times to save my info as a contact and I’m always told it’s saved. Save the headache. Mind you. I purchased a rug for ~$200 so they offered a free rug for waiting over 3 months for my bed and other furniture.
Ray is by far the best salesperson I have ever dealt with! If you go to Ashley furniture in ledgewood, ask for him. He’s the best!
Staff is always courteous and knowledgeable about their products. Went in to look at mattresses and was helped by Mark and Jasmine
Do not shop here. Salesmen (Joe S and Raymon) were very personable and took their time working with me. I can appreciate that. Also, the furniture we have purchased there has held up well and we like the pieces a lot. But we will never shop at Ashley again. We had two very poor experiences with them more than a year apart. Salesmen on the floor don't always lead you on the right track in terms of what their "assembly/ shipping" services entail or how the materials are assembled on deliver (i.e. does the couch arrive in sections or fully built). That happens, we understand. HOWEVER customer service is awful when you try to get things back on track. They completely contradict eachother so that you get stuck paying more. An example: online sales showed free shipping (delivery only). We were told we would need additional assembly services ($90) due to reasons reasons with the upholstery. Later that day, we learned that the salesman was mistaken and that upholstery would not be an issue after we read the assembly instructions from the ashley website pdf file. When we called customer service and the store to cancel the assembly and just do delivery only, they told us that even canceling the assembly wouldn't change the price because that is how much shipping would cost. We then tried to cancel the order and they said we would have to physically come into the store to cancel. When I arrived, the manager tried to talk me into not canceling by "waiving" the shipping cost like I had asked for originally to customer service on the phone.
Raymond S is always so helpful!!
Terrible communication and follow through after the purchase was completed in store. We had a firm request on a larger order to at least get our bed on a certain date. In store they were adamant that we'd get our mattress on time, and gave us a smaller selection of furniture sets that would have an expedited delivery. After getting our money, the mattress was scheduled for the wrong delivery date, and our "expedited" delivery was at the far end of their delivery window if not beyond. Sales reps dodge phone calls and no updates are available regularly throughout the waiting period. Certainly not returning to this store.
Loved the Fairfield, NJ store. A lot to choose from. Nancy was very helpful.
Nice folks to talk to but they really need to get their act together and deliver. They over promise and under deliver. Ordered furniture in late July (for late Aug move in), were promised delivery late August, now it has moved to early Nov. When we requested cancelling the order they throw the book at us stating delivery lead times can range from 4 to 12 weeks as per invoice! Is it unfair, unethical, illegal or incompetence!? You decide. Also, we requested a loaner which cannot be delivered till late Sep. What good is a loaner coming so late 😂? We deal with their salesman Mark S.
Raymond and Jasmine were extremely helpful in assisting me with my purchase. Ray answered all my questions and went out of his way to get me the best deals regarding my purchase. Jasmine made the transaction process quick and easy! Highly recommend!
writing this for my Mom bought a lift chair in April they delivered a broken one. it's now Sept 2 and no one has fixed it. she has lunch , heart and walking issues. she got stuck 12 times in the chair. I am always left on hold and she is always told part should be in a week. I am now on hold 35. min. and it's past 6pm still caller #3 for this whole time. shame on you ashley!!!!! every time they come on and say your caller 3 the wait times goes up lol. what a joke.
I recently moved into my first apartment and needed some furniture and Raymon was so helpful to me and my family and showed us everything we were looking for. Liz was also very helpful and kind to us. Such an incredible staff would highly reccomend anyone to come to this location!
Very friendly service! A little mistake during paperwork but was rectified very quick and efficiently. The sales rep and the team did an awesome job and I cant wait to go back!
Terrific prices and sales team!
Raymon was so helpful as soon as we walked into the store. Informed us of the deals the store was running, offered my grandfather who uses a cane a wheelchair to assist him. Made the whole buying process an ease and would recommend seeing him!!!
terrible customer service, I ordered 2 full size bedroom sets/mattress, but I received full sets with twin mattresses. I contacted customer service and now is going to take another week to have the correct size deliver to our house.. Not worth the headache.
Raymon s was amazing to work with and made our new purchase seamless and pain free!
I had an easy time looking for what I needed. The employees were very nice and helpful. They were able to find what I needed and give me a good deal on it. I would definitely go there again if I ever need furniture.
My experience was great at Ashley Homestore today. I was greeted by an employee named tony who was very attentive, knowledgeable, and very funny which made my experience painless and easy. My husband and I are furnishing a new house, and Tony was there to answer any questions we had and also gave us great recommendations. Can't wait to work with him again!
Ray was a big help with my purchase of my new sectional couch. I can’t wait to see it in my new home!
Raymon S. was extremely helpful and knowledgeable about the things we needed to purchase. It was quick and easy and he made sure it would be an easy delivery process!
It was an amazing experience working with Raymon S. and Carmen R. Raymon worked out a deal for me within my budget and was never pushy. Amazing guy. When you visit this store, please ask for him.
Great experience working with Raymon S. and Jasmin G. We were able to find what we needed, while seeing a lot of great pieces.
Raymond S. (Our Sales Rep.) was very, very accommodating and helpful! A pleasure to work with, he was extremely knowledgeable and eager to help! Kudos also to Carmen R. for facilitating the purchase process!
I had beautiful experience with Reymon S. He has lots of passion to show you and explain things to you and also helps you to get the best off furniture. He has beautiful personality.
Ashely HomeStore is one of the best places to get high quality furniture at more affordable prices. Raymond S (Ray) and Jasmin G were helpful thought out the process as well as Jerry C who I spoke with when I first went into the store. I was able to get a quality mattress, storage bed, and coffee table for a reasonable price given the quality. Jerry and particularly Ray spent a lot of time understanding my needs given the space I had and the functionality I was looking for and were knowledgeable on all of the products and additional warranty information. I was able to receive a significant discount and I have noticed they often have events that can lower prices on items and are willing to work with you on dates if you cannot get into the store that specific day because you work. Overall, it was a great experience and I look forward to reviving my products.
Our experience with Raymond S and Jasmin G was great. Ray was very professional and a very nice product specialist to work with. Jasmin was very sweet while ringing up our purchase. Would definitely recommend shopping with Ray. He went out of his way to help and we appreciate his hard work.
Mark was knowledgeable, patient, helpful, and kind!
Ray and Julia were very professional and worked with me to get the best deal.
We were pleasantly surprised of the great service we received and the ease of the process when purchasing our new bedroom set. Our sales rep Ray S. was extremely personable, knowledgeable, and not at all pushy. He, along with Julia P., made this overwhelming task of paperwork and financing super easy. We are very satisfied with the service we received from Ray S. and Julia P. and would recommend anyone to visit this Ashley’s Furniture store location.
We were looking for some good patio furniture for a while and Raymon S. and Lizz C. at Ashley Home Store of Ledgewood helped us find something beautiful that was within our budget. We were very happy with how quickly they helped us decide and gave us their best price.
Great service with Ferrell. He was very helpful and made the check out process go fast. Furniture in stock was a plus.
Thanks to raymond and lizz C for helping me out! Awesome store, wide range of selection for your home needs.
Ray and Lizzi C were beyond amazing. Very pleasant, professional and worked with our needs. Highly recommend the Ledgwood store and Ashley furniture. We are repeat buyers because of the service and products
We had a very nice experience purchasing a new couch, chair and bar stools for our mom’s new apartment. Jerry Crochet, our salesperson, was very helpful, knowledgeable of the furniture we were deciding on, patient, friendly, and not at all overbearing. It was a pleasure to do business with Jerry at Ashley’s and our mom was so happy with her purchases! We will return when she plans to order new pieces and will ask for Jerry again to assist us!
Ray and Lizz were very helpful. I was in and out in about 15 to 20 minutes.
Lots of furniture to pick from and Rachael, our sales lady, was excellent!! Very helpful and very nice!
Raymon G can sell a barrette to a bald man. He was very pleasant, understanding, patient, and not at all pushy or obtrusive. He and Jasmine G are a great team. Ask for Ray.
We’ve been using Ashley for our furniture for years now. It’s always been a great and pleasant experience. This time we worked with a new salesman, Raymond S. He was real a great guy, we shared some laughs, and he really went above and beyond to get us the best deals possible on what we purchased. Julia R. took care of our financing on the furniture(12 months at 0%). She was very sweet and pleasant and got us through the process and out the door nice and quickly. Sometimes you know it can be a long, drawn out process. Definitely our best buying experience with Ashley. Thanks guys!
Nick was so helpful and patient choosing are options and not pushy would definitely use him in the future for our furniture needs!
My sales person Mark was very helpful with my cabinet purchase! Very satisfied with the cabinet and the service, would definitely buy here again!
Pete was a fantastic sales associate- stopped to help us even though he wasn’t technically working. Made everything quick and easy.
II would sincerely like to thank Jasmine and Raymond for the best buying experience that I have had during my search for furniture. They were very attentive, friendly, and courteous to me besides being outstanding at their craft.
Ray is a great salesman! It was nice to have someone as helpful as him walk me through the showroom. Thanks! Julia was also very welcoming and nice to speak with! Thank you!
Raymond S helped me out, he was very personable and professional. Extremely knowledgeable and I felt very comfortable as he never once pressured me to buy. To be honest he went above and beyond in order for me to be able to complete my purchase that day. I’ll definitely look for him again the future. On a side note Jasmine G was a pleasure to deal with during the check out process and made the purchase and delivery extremely easy.
Tony was our salesman and really helped us out buying a new couch for our first apartment! Can’t wait to get it!
Raymon is wonderful to work with
Raymon S, and Jasmin G. Really good service
Ray is the nicest guy and best salesman. Went above and beyond!
WOW!! What an AMAZING experience at Ashley furniture store! I walked in with a budget in mind for a mattress. Salesman Raymond S. was so helpful and pleasant. When I found the mattress I wanted Ray went above and beyond with the price to keep me way under budget!! Even discounted delivery rate! Knowledgeable and Super friendly!! Couldn’t be more satisfied! Thank you Ray and Lizzy for making my day!😊
Samantha did a great job from start to finish. She was fantastic
Helpful, knowledgeable, and friendly.
Nic is very knowledgeable and knows all of the product around the showroom. He is extremely friendly and does not pressure you into buying anything. He made it an extremely easy process and was real the entire time.
Nic was awesome to work with. Prices were great! I recommend visiting Nic at Ashley’s Furniture.
Nick was very helpful and knowledgeable. Great doing business with him.
Very pleasant experience. Purchased two items. Treated very well by sales person Ray S
Nick was amazing. So professional and easy to work with. Great salesman!
I had the pleasure of working with Ray at this Ashley location. He was professional, not pushy, heard my wants and budget and worked out a great deal. Buying furniture can be daunting and overwhelming, but Ray made the process easy and fun!! I will definitely be a return customer!!
Ray was very helpful and dealt with our unique buying style with grace. He was informed, friendly and efficient in getting us what we asked for.
Tony sold me a couch and loveseat. Very nice and easy to talk with man.
I ordered a sectional, coffee table and a dining room table set on March 6th, was told it would be 4-8 weeks for delivery. When I called them about two weeks ago, it’s now turned into “mid to late June”. really disappointing how it was pushed out so far and we have no furniture in our new house 😔. Don’t think we’ll ever order from here again.
Great experience at Ashley furniture, Nic was very helpful and friendly.
Omg Nick at Ashley Furniture in Ledgewood was absolutely amazing to work with truly made it such an easy great experience would definitely come back and purchase from him again 5 stars all around
Salesman Nic was pleasant, informative, polite, and respectful.
My Salesman was Anthony. My daughter and I were greeted with a friendly hello as we entered. I described what I was looking for in a couch. Anthony led us to our options and by the 3rd one, I was sold. He narrowed it down with my descriptions like a true professional that knows his product. Having done my homework ahead of time, I understood the timeframe for delivery would be longer than usual due to our current climate. When it does come, I know my daughter and I will get many hrs of comfort out of our new couch.
Nic was very courteous, professional and went above and beyond to make sure we were satisfied with our purchase. He's definitely an asset to the salesforce.
Nic was incredibly helpful and gave us enough space to walk around without feeling bothered. We went in for one specific item and walked out with two because he was so helpful and accommodating. Would recommend going in and asking for him personally.
Excellent customer service. Nic, was very professional, he answered all our questions. Overall we had a great experience.
Very professional atmosphere, friendly staff, and great experience shopping here. Tony was my salesman and he was a great help! He made sure to be open and honest and didn’t push a purchase on us. He made sure we were comfortable. Highly recommend this store!
Margaret was amazing. Very knowledgeable and helpful.
Dave Engel is my go to guy for anything bedding/ furniture. Painless experience and price is never an issue. Go see Dave!
Great customer service. Anthony was awesome and met every one of my needs as a customer. Would recommend to everyone and definitely coming back!
Got out in less then 15min super fast and super nice people working there and hope hope this bring are stuff out to are car Thank you Rachel and Guy I give a 5 star review thanks guys!!!
Nic was very helpful and answered all of our questions. He did not pressure us at all and was very easy to work with during the purchase of our new couch.
Nic was amazing went above and beyond...
Nic was outstanding, I was blow away by his attitude and energy. If you ever stop by make sure you ask for him!
Prices are high shop around !!
Anthony was great to deal with! The process was pretty efficient and I look forward to my delivery!
A very stress free experience, very satisfied with Jerry’s experience and knowledge in helping us with the decision on the piece of furniture that we wanted!!! Thanks
Tony was fabulous; friendly and easy to work with.
I worked with Anthony who was very knowledgeable about the furniture brands that were available both on line as well as in the store. He was interested in knowing exactly what I was looking for & offered suggestions to help me make the best choices. What I really appreciated was that at NO time did I feel pressured to buy anything! I found what I wanted & Anthony gave me the best price he could offer. Now, if all my furniture arrives without any issues, I can recommend Ashley Homestore without reservation. AH is lucky to have a Product Specialist like Anthony Aiello!
These folks are the worst, pay alil bit more go with Raymour and flanigan.....we ordered in Nov. We finally got some of our purchase but Damaged...now thats a separate claim and different department...lol... please stay far away from this store...
Jerry provided excellent service and was extremely patient with myself and my family as I purchased my very first couch! Can't recommend him highly enough!
My recent experience with sales man Anthony was so pleasant! He was very patient, kind & helpful. We walked around the store about 3 times, trying to figure out the best fit for our living-room Furniture! He was also extremely patient with my 2 young children! I am so happy with my choices & could not have done it without his help. Highly recommend him! 👌
I ordered my Bladen full sleeper couch and Bladen recliner today from Ledgewood, NJ. Anthony was a great help in choosing the right piece for my home. He was extremely knowledgeable and understood exactly what I’m looking for. He gave me all the information I needed about the sofa and protection plan to make an informed decision. This made my experience stress free. I’m looking forward to receiving my sofa and recliner.
Nic really stood out to me as a great salesperson. He was friendly and was not pushy. He listed to me and understood what I wanted. I really appreciated his expertise as well as his selling style. I look forward to going back again and hope to work with Nic. Hollie
We went to Ashley Furniture knowing we wanted to redo our porch/all season room. We weren’t sure exactly how we wanted to arrange the room. That’s where Joe comes in. He was fabulous in helping us find the pieces and their arrangement. I’m not sure my husband and I would still be talking if it weren’t for Joe’s help! Go to Ashley in Ledgewood and ask for Joe! PS. Whereas Joe was helpful, dealing with the people at Ashley after the purchase was horrible. In fact, we ended up canceling our order because we felt that if they couldn’t return our phone calls after 3 days, what would happen if there was a problem once our furniture arrived.
Always a pleasure shopping at Ashley’s! Nic is wonderful! Thank you!
Anthony was patient, super nice, and professional! We got a great deal on a bedroom set!
My salesman Anthony was attentive and not pushy asked me what I was for and if I needed assistance. He showed me only what I was interested in seeing gave me yhe time I needed to make my decision and contacted me a day or so later with a tentative delivery date to the warehouse.
Our salesman Tony was very helpful. He was able to show us exactly what we wanted. He made things so easy. Awesome job
Bought a “custom” table pad for my dining room table. Was supposed to be a hickory color (same color as the table). Returned to Ashley’s in person as no one would return my calls. Ashley’s accepted and had another sent to my home of the exact same WRONG color. I gave up. Finally used the table extension to accommodate everyone for Thanksgiving (immediate family only in case you are wondering). Realized not only is the table pad the wrong color, the extension leaf section is the wrong size. Started calling Ashley’s again and got them to acknowledge on 12/3. They sent a note to the manufacturer and every time I call I am told they are waiting to hear back. I am out of patience with this company. Overall their furniture quality is average at best, but is OK if you only plan on keeping it for 4-5 years. But the customer service is truly horrible should you experience an issue. I have purchased well over $20,000 from Ashley’s in the Ledgewood and Manahawkin NJ stores over the past 2-years, but that doesn’t matter to them once they have the sale. This seems to be the only way to get their attention. 1/26/2021 UPDATE: Received a call about 2-weeks ago informing me they are “working on it”. I am still waiting. Unbelievably frustrating.
I went to get my furniture and I was helped by Anthony who was not just helpful but also he was such nice guy and took the time to show me many options and prices, i had the best experience in store with his help! Also I got my loveseat and kitchen table for a price no other store can beat!! Very satisfied with my purchase 👍🏻
Anthony was extremely knowledgeable about the products and patient. He went above and beyond to find the perfect items based on my needs.
Nic was terrific! We were not coming in to the store with the mindset of purchasing but Nic was really helpful and the made the whole process easy and transparent. I would recommend him to anyone who shops here. Overall fantastic experience!
When we walked in we were approached by a friendly mattress specialist Joe Scafa. He was an absolute pleasure to work with finding our perfect bedroom mattresses and bedroom set. 5/5 highly recommend
Joe Scafa thank you for help! You were amazing.
With covid-19 it's been hard finding a furniture store willing to deliver, assemble and literally put wherever I say the furniture to be. They do it all deliver assemble and you just point where you want it to be. Such a relief.
I fell in love with a couch here! Tony was such a great help, and was so patient while we made a decision about a couch for our new home.
Very good service and help. All our questions were answered by Nic and we left satisfied and happy that we made a good purchase at a good price.
Jerry was great showed us all the different options that where available and did not pressure us to make a purchase. He made us feel comfortable and we actually purchased additional furniture.
Jerry made the purchase of my living room furniture a pleasant experience. He helped me find the right furniture for my specific needs at a great price. Can't wait to get my furniture. Than you again
Blue was excellent and very knowledgeable. I highly recommend him as a salesperson.
Nic was great. Very knowledgeable and helpful!
Jerry was amazing to work with. He wasn’t pushy, gave us time to chat when we needed it, and very informative. Would go back again to work with him in the future. Thank you Jerry for helping us today!
Extremely unprofessional Sales associate. We tried to go LOOK around and NOT purchase anything for now. We told Joe (rude sales person) which greeted us with so much excitement. We took his energy in a positive way but we did mention from the start that our goal was not to purchase anything today. He mentioned that he will look for us and check on us in a couple minutes. He did and he tried to help by showing us similar living room sets, he found a couple options BUT he started talking money and how we should go by it, his sarcasm started to come out and he made extremely unprofessional comments specially when he said “ I don’t want to waste my time” and other things that made us extremely uncomfortable. This isn’t the first time I’ve had a bad experience with a sales associate and I completely understand that it is important to make a sale but sometimes us customers come in to look around and see what models/ options we have and if we even see anything we like!! We actually own furniture bought from this Ashley’s location. NEVER EVER AGAIN going back. Learn to respect people’s needs, and if we are clear from the start, understand that and back off.
Our experience with Jerry was amazing. He was very patient and courteous in helping us make our selection for our couch. The entire staff was very friendly and offered their assistance. Guy, the manager, was great also.
Great experience Would recommend visiting the Ledgewood showroom , the staff was pleasant and very helpful. Nic worked tirelessly to get us a great deal.
Nic was very eager and willing to help. Very pleasant shopping experience. Can’t wait to come back to buy the rest of the things I need for my new house.
Nic was great! Very helpful and made the shopping process exceptionally easy
1.6.21 I just had an amazing shopping experience with Nic. We went in to just look around and ended up buying a Beautiful sofa!! Nic, thank you so very much for all of your help today........You made this so very easy!! You deserve 10 Stars and thank you to the wonderful gentlemen that finalized our transaction.....thank you for my pen!! I just had an amazing shopping experience over the phone with Rachel and purchased the Demarlos dresser. Thank you Rachel for making it so very easy.....You are phenomenal!!!!!
We purchased a sectional from Ashley Furniture. Samantha helped us find the perfect sectional for our family. She was great to work with and was very knowledgeable. The process was enjoyable and we look forward to receiving our couch.
Anthony greeted us at the entrance and offered both knowledgeable and helpful advice. I was able to tell him exactly what I was searching for, and he led me to those products. Anthony was sincere about the extended wait times for delivery and negotiated a fair price for our purchase. We have not received your items yet, but our experience in the showroom was excellent.
When we were approached by Nick! He was the best. Friendly and knowledgeable. He was able to help us find our dream bedroom set and adjustable matress within 30 minutes. I kid you not. He was amazing, he never pressured us at any time. Great experience. We have been to 2 other furniture stores and were treated very badly and actual left due to the rudness of the staff. When we met Nick it was all over. 6 months of looking and being undecided all solved by Nick within an hour. He is a great person and I highly recommend him to anyone who feels uncomfortable dealing with scanners trying to pressure and lie to you when the bill comes. ASK FOR NICK! HE WILL BE YOUR ANSWER. GOD BLESS ALL THE STAFF THERE INCLUDING GUY WHO ALSO HELPED US. HAVE A HAPPY NEW YEAR! YOU DEFINITELY MADE OURS!
The employees/associates were extremely helpful, patient, and knowledgeable. Especially the manager Guy and the associate Tony. They both went above and beyond, and super-exceeded my husband and I expectations. My husband and I went in open minded browsing, and ended up leaving with a wonderful dining room set. We will be sure to return for some more furniture at the Ledgewood location. Signed an extremely thankful pleased customer.
Nic was great. Had lots of patience with our kids didn’t feel pressured into purchasing anything we didn’t want. The whole process was very smooth. I would recommend this location.
Nic was smart, quick, honest and helpful. Nice guy - very happy. Thank you!
Jerry was easy to work with and very helpful in finding us a new couch and end tables!
Best salesman I've had in years anywhere!
Tony Santoloci is very smart and patient when it comes to advising and selecting the right furniture for your home or business..!!! I’ve been in sales for 47 years and he hits all the buttons on personality, friendliness and respect..!! Greatest selection of furniture at this store I have ever seen..!! And this was my first time there because of a recommendation from one of my client’s... I ABSOLUTELY recommend Tony and Ashley Homestore to everyone.
Nick was very knowledgeable and helpful with our purchase. The process was easy and supportive to what our wants and needs were. This is our second purchase with Ashley furniture and we are very happy.
Had a great experience shopping with Nic for furniture. Looking forward to it arriving!
Worked with Anthony in Ledgewood, NJ. My fiance and I walked into the store with intentions of browsing only - we ended up putting a deposit on our entire bedroom set. Anthony understood our needs and was able to address them. He walked us through our options for products, financing, delivery details etc. We look forward to furnishing the rest of our home with Anthony at Ashley HomeStore. I highly recommend the store and product specialist.
Was a pleasant experience, working with Anthony. Highly recommend him!! Look forward to receiving my products!!
Thank u to Tony and Emily for making my purchase so easy
Thank you to Jerry at the Ledgewood, NJ store for helping us find exactly what we wanted! Knowledgeable, friendly and efficient!! Thank you so much! Can’t wait to get my beautiful sectional and love seat!
Very happy with all the items we bought from Ashley. Great associates (loved Cecilia) and great customer service.
Nic was a great salesperson. He walked us through the entire process from details to delivery. We would highly recommend Nic if you are looking for anything that Ashley has to offer. Thanks Nic!!
Nick was very helpful pleasant and answered all our questions very quickly
Went to Ashley Furniture first thing in the morning got priced for a sectional by Nic. Unfortunately due to a cranky 1 year old we had to leave before sealing the deal. Came back 7 hours later and Nic remembered us right when we walked in the door. He still had all of our paperwork and was done very quick. Thanks Nic for your great customer service!!!
Cheap looking furniture that is sooo expensive. Ridiculously over priced. Also if you come to this location make sure you don't mention where you live. Associates "price" you based on your neighborhood. Especially if you live in the area.
Nic was very helpful, super friendly, and informative!
First time shopping at this store and it was great. Everything was nice and neat. Our salesman Tony was more than helpful, and made the purchase of our new dining room set very easy. Thank you!
As a previous customers, my husband and I have always been pleased with Ashley. Yesterday, our salesman Nic was very pleasant, patient and helpful and was a pleasure to deal with! Can't wait for our furniture to arrive!!
Tony was exceptionally patient with us trying to pick out a new mattress!!
Very clean, welcoming store and employees. Very helpful to our needs. Thank you Anthony 😊
Product specialist Joe Scafa , was very helpful with assisting me choose bed mattress’ for me and my son. He was very knowledgeable and accommodating.
Anthony was super helpful assisting my wife and I with a sectional for our basement. He was knowledgeable about the furniture on the floor and was happy to show us pieces that matched with our ideas of what we wanted for the space. He was very nice to work with and we appreciated his help!
Anthony was a pleasure to work with. He's knowledgeable, polite and answered all of our questions accurately and quickly.
Nic was very helpful and courteous. We have purchased a few items from this store and have always been satisfied
Thank you again Nic!
Nic was awesome! He was very knowledgeable and helpful. Thanks again Nic!
Thank you for letting me take the pillows home to confirm colors. It was such an easy process. The couches are perfect
Nick was my salesman and he was wonderful, kind and extremely knowledgeable. Thank you for making my experience easy, fun and seamless. Thanks, Patrice
Nic was great! He was very knowledgeable and had amazing customer service.
Great store and easy transaction. Ask for Nic. He’ll take good care of you. Super guy.
my boyfriend and i purchase a couch in august. we have still yet to receive the other half of our couch and they are doing nothing about it. ITS BEEN 4 MONTHS!!! they had told me i would have my couch in 6 weeks at the latest. i will NEVER purchase from them again. they refuse to help me, nor give me a new couch, nor take the couch back. what a terrible place. NEVER go here!!
Rachel was great, fast and helpful, picked out what we needed and purchased all within 15 minutes! Would highly recommend! Ask for her at entrance!
Me and my boyfriend came to Ashley furniture in Succasunna looking for new furniture for our condo we just purchased. Rachel Byrne helped us find the perfect pieces, she was the nicest most knowledgeable sales representative I have spoken to in a long time. She was extremely friendly and kind. I highly recommend anyone going to Ashley’s to see Rachel. Trust me you will not find a better representative, to help you pick the perfect pieces for your home for a great price!
Excellent service by Rachel Byrne! So knowledgeable and friendly and down to earth. Looking forward to our new furniture!
Rachel B is amazing! She found us the perfect couch within minutes! Thanks so much Rachel!!
Just bought a beautiful dresser
Absolutely a terrific experience ! Anthony A did a terrific job with me. I will buy all my furniture from Ashley! Thanks Anthony A!
Good experience, Tony was easy to work with. Very professional and knew the merchandise.
The store is huge and clean and beautifully filled with furniture and accessories to entice everyone who walks in. The staff, Tony and Anthony in particular, worked with us until we found what we wanted. There was absolutely no pressure from them. We are very happy with our purchase and the prices at Ashley are amazing!! Will definitely shop there again!
Great experience with Amy! Going back for another purchase .
We had an awesome experience with Nic. He was great, very helpful when it came to purchasing our sofa and loveseat. They had great quality furniture. I would highly suggest if you are going to check this place out to ask for Nic!
EXCELLENT PRICE, SMOOTH TRANSACTION. HOPE THE DELIVERY GOES AS WELL!!!
Amy is awesome! Very patient and kind.
Jimmy was super helpful and gave wonderful suggestions and recommendations. He is knowledgeable of the items and has a great personality. We had a great shopping experience here and highly recommend it!
Excellent service! We were looking for a new couch set. Heard good things about Ashley Furniture. As we walked in we were greeted by Rachel B. We told her what we were looking for. She showed us around the store and showed us exactly what we were looking for. Excellent customer service from Rachel B. If your looking for furniture go over to Ashley Furniture in Ledgewood and ask for Rachel B!
Rachel B was phenomenal! We had a great experience!
Phenomenal experience with Joe and John again today. I’ve learned more about mattresses and the contour of the body than I ever thought was possible. We were fitted for an unbelievable mattress, purchased a bedroom set and living room tv furniture. They definitely treat you like family and make you feel warm and welcomed.
This store is absolutely trash and communication with customers is very subpar to say the least. Very unsatisfactory and would never ever recommend anyone shop there.
Went to Ashley on a whim because we were in the area. Our salesman was helpful but not overbearing. We found an entire living room set, tables, lamps and pillows for less than just a couch at other locations. The only downside is the length of wait time to receive the items we purchased, other than that, were very happy with our choices. Thanks Joe!
The store is quite clean and staff are friendly and attentive. Jimmy was extremely helpful, funny, and made me feel comfortable with such a large purchase.
Beautiful furnitures.
They will sell you a couch they do not have in inventory, take your money, and then lie to you several times over the next 2 months about when your couch will finally arrive. Absolutely the worst experience I have ever had attempting to buy a couch. The sales people were rude, abrupt when asked questions, and then upcharge you on the back end to eradicate whatever sale they had going. Rather than following up with us, we have had to contact them each time. Last time they claimed glitches in the system caused someone else to get our couch. And after 2 full months I can say...the worst experience is paying money for something that never comes. Go anywhere else.
Great customer service
Hi I’m Marc and I just want to put one of your employees ( Amy) in the spotlight for impeccable professionalism and knowledge of your store and products she went above and beyond assisting me with products I needed to find ,, thank you Amy
We had the best experience shopping at Ashley's. We had recently lost everything due to a fire and had to replace everything. The staff at Ashley's were super helpful, friendly, knowledgeable and great customer service. Especially Joe! He was able to to answer all the questions we had and even some we didn't even think to ask, lol. They even worked with us ,with the financial part. Thank you Ashley's. You made our trip to your store a pleasure to shop in. -Mike & Gina
I had a great experience at Ashley Homestore - the customer service was terrific! A gentleman named Brian helped me with everything I needed and was super helpful and knowledgeable. Definitely reccomend this location and products!
Good service and selection and great price
The pricing is different from the website to the store so I would shop on the website before you go to the store and bring the print out of prices with you. Customer service is really bad with Ashley especially if you have warranty work that needs to be done on your furniture or replacement of items that are broken or damaged. Also some of the furniture I received look like it was a used at the store or returned and was put together wrong and bolts are stripped out so you could make the adjustments to be level out the dinner room chairs correctly so they rocks. Also almost all the furniture has nicks, scratches or is damaged. Delivery guy broke open the silicon bead pack which is the size of Palm of my hand and I had all little beads all over my living room on my new hardwood floors and I have cats. And did not put the recliners together correctly I had to redo it when they left. Extremely disappointed would never buy another piece of furniture from them again hopefully they’re gonna honor their warranty, but I doubt it. Because I’ve been on the phone with them multiple times and left messages for three weeks and they still haven’t returned calls after I sent them pictures of the damages to the mirror to them.
Interesting selections. Helpful, non-pushy sales people
Bought a $399 coffee table, was talked into the protection plan to protect the mechanical features. Was told today that none of the hardware or mechanics are covered. Those are the most important features on a lift top or any heavy coffee table! Deeply sorry I purchased through Ashley. Delivery was difficult on both purchases, everytime I have called I found staff argumentative and honestly seemed irritated that I was complaining at all. Would give a 0 stars if I could. Will never shop with Ashley again. This product did not hold up as you can see.
RACHEL was amazing!! My son and I went in today to purchase an L shape shape couch and they didn't have it in stock to try out. I was going to leave, but Rachel said I should look around incase something different caught my eye. NO PRESSURE from her which I enjoyed. I already liked her from the start. I did find something else too! Smooth transaction. She was helpful, friendly and just amazing!! Thank you Rachel!!!
Walked in just to browse. We were greeted by Amy Martucci, she was wonderful. She found the,sofas we needed and sure enough got us on the one we,needed. Highly recommended salesperson by me. I cant wait to get my product
Had a fantastic experience with Ashley HomeStore here in Ledgewood. Our salesman Joe Scafa was extremely polite, professional a great laugh. We spent a good amount of time looking over the options and ended up ordering a sectional sofa, an end table + coffee table set up for a great price. The whole staff was friendly and willing to help in any way we needed. I'll be back for sure!
Would give 0 stars if I could. We bought a couch in March and received only half of it so far and no one at the store can tell me when I will receive the other half or has been willing to help me at all. I have made several calls to the store with managers saying they will call me back but they never do, then I call again get put on hold, leave a message with no call back, or reach a full voicemail. They are charging me for a couch I do not have and are completely unwilling to help me. I have asked to return the piece I do have and was told they are not taking any furniture back. I will NEVER buy anything from Ashley Furniture again and will tell EVERYONE how terrible the store is.
I went in expecting to browse, no immediate purchases planned. A lovely gentleman named Guy helped me out TREMENDOUSLY. I ended up buying a bed and couch on the spot. Not only that, but he has been diligent with follow up pertaining to delivery which is invaluable during this epidemic. I will gladly return for further purchases in the future primarily due to this great service. Would recommend!
I was there today and found Mary to be very pleasant and helpful. I purchased quite a few items and she worked very hard to accommodate me. I bought a lot accessories and they bagged everything up and packed them very well and brought them to my car which was very nice. I am a repeat customer and my whole house is furnished from Ashley and will continue to do so in the future. If i could give the staff 10 stars i would and Mary would get 20.
I bought a dining room set from Ashley Homestore in Ledgewood during the quarantine. I had such excellent customer service from Brooke- she went above and beyond! I would honestly buy lots more furniture again from her because of her excellent customer service. The table is beautiful and the process was so easy!
Emily was stupendous and swift on getting us in and out with our purchase. We definitely will be purchasing from them again. CS
Brian was excellent! Ask for him when you go in. He will make sure you leave happy.
This review is specially for our awesome sales rep Guy at the Ledgewood mall location...If it wasn’t for Guy I would’ve went somewhere else to furnish my home! He was attentive, offered ideas and helped us from start to finish through the entire process! Best furniture purchase experience ever!
Staff attentive & pleasant.Store clean.Noted the dresser draws are not deep enough but styles are nice.
Nic was a Great salesman. Gave us our space and answered any and all questions we had. If you go to Ashley in Ledgewood, ask for Nic.
They sell junk, don't stand behind the junk they sell, don't buy the extended warranty on furniture from them, we have been waiting 6 months for repairs and can't get any answers from anyone
My wife and I would like to thank nick for a job well done when we stopped into Ashley's furniture store as we looked for for a sofa set and mattress. Nice took his time we us didn't try to sell us off to get to the next sale, very well spoken, understood what we searching for, didn't try to over sell us, got us the best deal with in our means, very well detailed in explaining every aspect of the furniture. Once again thank you nick for being there for us. We would recommend all our friends, if you stop into Ashley's Homestore look for nick. James n carla
Having an issue with the 3rd party they use for their furniture waranties, Platinum Services. Not very responsive. Ashley's takes your money for the warranty, they need to make sure the company they use to fix your furniture is legit. I'll change the review if Ashley's steps up. Time will tell.
My wife and I had a very positive experience shopping at Ashley HomeStore in Ledgewood the other day.We liked the selection and the layout of the store very much.The best part was our sales rep, Nic. From the time he introduced himself, we were so impressed with this young man. He was polite, courteous, knowledgeable and presented himself in a very professional manner.He assisted us in getting a good deal on the furniture we picked out, and explained everything to us thoroughly.It was a pleasure dealing with Nic, and he certainly represented Ashley well.We would shop there again.Mike S.Hamburg, NJ
Friendly store. Amy was very helpful and nice.
I don't know how to thank the staff, especially Nic, for his excellent customer service and care. He went above and beyond to help us with our purchase. Highly recommend and looking forward to delivery of goods.
Great selection of furniture, friendly and knowledgeable staff! We worked with Nic and he was wonderful! Highly recommend him and this store!
Brian was great. Helpful, and not pushy at all. Also made great time at the store.
Nic was wonderful. He was 100% knowledgeable and did not make us feel pressured in buying something we didn't want or need. Nic acknowledged what we were interested in and was able to work out a budget that worked within our means. We only came in to look around today but walked away with a beautiful new bedroom set and mattress which we've desperately needed. Please go see Nic when you drop by; you won't be disappointed.
Nic was extremely helpful in assisting me to find the perfect coffee table and end tables. Very personable too..
Reasonable prices...friendly no pressure sales people...variety in quality of furniture.
Came in and was greeted and helped by Nic, he was awesome and very helpful. Definitely happy with my purchases and experience.
Picking out an entertainment center was so easy, especially with the help of our sales associate Nic! He was very informative and patient with us, even with our two little ones in tow! We love Ashley HomeStore of Ledgewood and will shop here again. Thanks for all of your help Nic!
I ordered two pieces, and during delivery there was some slight damage done to one of them. The customer service line was partly helpful, but when I took the time to go back to the store to discuss the situation, Mark, Joe, and Jazmen all went above and beyond to help rectify the matter. They did much more than they were obliged to do, all in order to see me leave happy. A job very well done! Thanks!
We buy from Ashley because the furniture and prices are nice. We have had our living room and kitchen furniture from Ashley for 2 years and it still looks great. We just purchased another beautiful living room set (recliner, sofa, love seat, cocktail table, and end table) from them for the Man & Cat Cave. It arrived before the scheduled time and was quickly (less than 30 minutes)set up.
My mom has ordered a sectional, ottoman, recliner and decorative pillows to match the ottoman and counter height table and chairs. The order was placed in December. 2 weeks ago we got a phone call saying that the decorative pillows has been cancelled due to we didn’t show them a credit card when we placed the order. We went in to try and figure out what was going on and the floor manager refused to help us. The lady at the desk looked up our order and got the paperwork out she said that there was never any decorative pillows. She said that there is nothing showing that we ordered them. When I asked why we got the phone all saying that they were canceled she couldn’t give an answer. Today the couch was delivered without the legs. It’s going to take another 2 weeks for them to come in. We can’t get an answer out of anyone.
Today we purchased a new sectional couch, recliner, pillows, and rug at your Ledgewood Mall location in NJ. Brian Mahoney was our salesperson, and our experience was really wonderful. The layout of the store enabled us to browse quickly and comfortably, the prices were excellent, and Brian was so knowledgeable, friendly, and efficient. I would absolutely recommend to others and shop again. We are really looking forward to delivery of our new furniture.
Brian was excellent! He took his time with us and we weren't rushed or pressured. All our options were explained.
Ask for Sarah, what a sales person!!!
Had an awesome experience with Sarah! She made the whole process so quick and simple and answered all my questions. She is very professional and knowledgeable! :)
I have bought furniture for two homes from this store in Ledgewood. I have had horrible experience with the second order. Went to the store in person last night to straighten things out. The floor manager did not care about my issues. He hid while we were in the store trying to find our sectional sofa, ottoman and recliner. Our special order pillows had never been ordered. The first part of the order was delivered over a week ago. We said if the rest is not delivered by this coming Tuesday, then cancel the entire order that remains. No one should have to wait 6 to 8 weeks or more for furniture. If you tell them you want special ordered pillows to match on the same day as the initial order, then they should have been ordered. We were told that we would have to pay an additional 30 dollars for shipping four small decorative sofa pillows (plus 20 dollars per pillow). We said forget it. The sad thing is I had spoken to the store manager when I was buying for the first house. He said he would give us great service on the next house. NOT SO. I do not recommend this store to anyone. Once you place the order their customer service ENDS. If I get any proper service on this order (they are saying mid March for the recliner), I will change my review. But that remains to be seen.
Brian was very knowledgeable and extremely helpful. Would definitely recommend both him and Ashley Furniture if anyone needed furniture for their home.
Brian was able to help me find a mattress that worked for me.
My wife is very happy with our purchase so I am happy. Dave was very courteous and knowledgeable. We'll definitely be back again!
Nic was an awesome, honest and great to deal with salesman. He worked around the clock to ensure I got the best deal possible and the most convenient experience.
Guy was very helpful and made sure he explained everything regarding our furniture. I could tell he really cares and I will be recommending him to people I know if they need new furniture!
Thank you Nick from the Ledgewood store you made my New Year’s day shopping experience quick and easy you certainly have an eye for furniture and room Decour we’re very happy with the end result and are glad you were there to help us thanks again
Ordered 2 loveseats but needed the center console with cup holders removed in both, was told ..no problem..paid 50 dollars per loveseat to have them removed, which I felt was reasonable. Was informed they could not take old couch away, but, would haul to curb. When truck arrived for delivery I was told there was only one loveseat on the order. After several phone calls between me, Ledgewood, and the warehouse it was finally confirmed that I HAD ordered 2 loveseats and that the other would be delivered the next week. I should never accepted just the one! Next week truck shows up with loveseat with the center console not removed. Refused delivery, resulting in several more phone calls. Following week, finally got completed order. Terrible communication between sales, ordering, and warehouse. 3 days for one simple order! ..would not Shop Ashley again.
Nic and John were amazing and gave me such a great deal! I will Definitely be back.
Nick and John were very helpful, knowledgeable, and informed.
We came into the store with very specific and convoluted ideas for our sectional. Rachel assisted us and did her research and found exactly what we needed and we could not be happier we Will and have been recommending her to anyone that needs any furniture. You should be happy to have someone like Rachel on your staff. She tended to our every needs and we loved her personality and attitude if I could give her 10 stars I would!!!
Joe took very good care of us. No pressure. We ended up putchasing quite a few things there because it felt right....
Ordered 2 loveseats and needed the center console removed in both. Paid $50 each to have them removed, and was told they would take my old couch to the curb..no charge. When delivered, truck only had one loveseat. After several calls to Ledgewood and warehouse it was finally confirmed I had ordered 2! Accepted the one love seat and was told by driver they could not remove old couch. Few days later I was told delivery of 2nd loveseat was on its way. When it arrived, center consoled was not removed, so would not fit in my room. Sent it back to warehouse so console could be removed. Had to stay home and wait another day for delivery. Terrible communication between sales and warehouse. Total 3 days waiting time plus cost of having old couch removed. Would never deal with Ashley again. Would give Zero stars if possible.
Excellent furniture with proffesional sales associates.
We recently bought a sofa from the Ledgewood store, we had been to a few stores in the surrounding area with no luck as the sale people made us feel so uncomfortable. We walked into Ashley furniture and was greeted by a very nice employee Cece she said if we needed any help she would be walking around. She ran into us five minutes later and asked if there was anything we were looking for, we mentioned we were looking for a sofa and told her what the space was like and what I was interested in. Not even five minutes later she showed us a sofa that was absolutely perfect just what I was looking for! She helped us open a line of credit and asked if there was anything else we needed since we were just moving into our new home, she told us to walk around for a little while and we ended up finding a rug we liked too! She was so helpful and was very sweet she walked us through everything and helped us till the very end! She made buying furniture a fun experience and not stressful at all! I will definitely be buying furniture from there again!!!!! 😊
My wife and I had a great experience at Ashley while shopping for a comfy reading chair. We were greeted by Nic who at all times was very professional, had great product knowledge and never gave us any pressure to purchase. After discussing some of our likes and dislikes he guided us to a few pieces and helped us select the best chair for our needs. We ended up liking the chair so much that we bought two. As to the Ashley store; we found the store very clean, well organized, there were plenty of samples on the floor, the quality appeared to be above average and there was never any employee hovering around us. I would highly recommend Nic and Ashley Furniture.
Didn't purchase anything yet, but worked with a great salesman, seeing items I first saw online. Joe was very knowledgeable about the product lines and quality. I expect to purchase furniture soon.
Everyone in this store, from the salesman Nic to the manager, was beyond nice, accommodating, and never pressured me. The furniture selection was also great and very high quality. It was definitely my best furniture shopping experience and I’ll absolutely be back!
This is by far the worst customer service I have experienced. My family and I went in and they looked right at us and we weren’t even greeted not even a simple, “hello”. Finally a sales rep came and asked us if we were being helped and we told her no and she proceeded to help us. As soon as we showed her what we were looking for she said yeah you can order the online and left us hanging. We were also interested in looking at the clearance area, which you need to be supervised. We asked at the desk and the told us that our rep has to assist us. She told the front desk that she will be a few mins, which we understand and we waited. Finally she came over and told us that she’s too busy to show us.
This is by far the worst customer service I have experienced. My family and I went in and they looked right at us and we weren't even greeted not even a simple, "hello". Finally a sales rep came and asked us if we were being helped and we told her no and she proceeded to help us. As soon as we showed her what we were looking for she said yeah you can order the online and left us hanging. We were also interested in looking at the clearance area, which you need to be supervised. We asked at the desk and the told us that our rep has to assist us. She told the front desk that she will be a few mins, which we understand and we waited. Finally she came over and told us that she's too busy to show us.
Amy is the best, super helpful and never pushy! We always go to her for our furniture needs!!
Had gone here to look for furniture. We bought a new couch which we still have
Great pricing and nice quality furniture. Sales associates very helpful.
Excellent excellent customer service and no game playing!!
Reasonable prices
5-stars totally due to our experience with Rachel B. She was warm and energetic and made our trip to Ashley Furniture super easy and enjoyable. We will definitely be back to work with her again.
We are so happy to find what we like it. For our apartment the price was good, thank you for Rachel, she was very professional ,helpfuly and polite. Also , we want to say thank you to Mike the manager.
Nice store. Great selection. Awesome salesperson. Never felt rushed. Made furniture shopping fun!!
Nic Freeman was amazing. Great personality and wonderful customer service. I will definitely be back!
It was truly a pleasure working with my sales associate, Brian Mahoney!! He was Amazing, very pleasant and extremely patient considering my indecisiveness!! Will definitely be shopping at Ashley more often and will be more than happy to work with Brian again!! Thanks, Brian!!
After Ashely HomeStore sold me a defective mattress, I had to go through the warranty process to get it replaced. That wasn't so bad. I received a call a few days ago confirming a delivery of the replacement mattress and pick up of the defective one for Saturday. I was told that I would get a call the day before to tell me the delivery window. This morning, I learned that my situation had changed and it was clear that we couldn't be home if the delivery was after 10 AM or before 2 PM. Ok, I thought, Ashley will work with me. I'll wait for the automated call and go from there. Sure enough, the delivery window as 11:30 - 3:30. I called Ashley HomeStore right away to see what could be done. In speaking with a woman named Kim, I was informed that if I rescheduled, I would be charged a 25% of the original purchase price rescheduling fee ($299.75). I asked Kim if she could work with me since this was a warranty exchange and people have lives that don't run on clockwork. Her response was that it was already on the truck and that since I had previously ok'd the Saturday delivery, I would be charged the $299.75 if I wanted to reschedule. Better still, she suggested I give my house key to a "neighbor" to let the delivery team into my house! This is the WORST customer service I have ever received! I told her to keep the damned mattress if that's Ashley HomeStore's policy. I then called my wife to tell her about my interaction with Ashley's team. So, my wife called the store back and spoke with Adrian who rescheduled us at no charge, so that takes some of the sting off of this situation but I can guarantee that Ashley HomeStore will never see another penny from me. I am beyond irate and frustrated that this situation even occurred. And for the record, I rated this review a one-star because there isn't an option to rate it lower.
Dave was so awesome and helpful! If we come back he will be the one we use again!!
Our salesman Dave was a pleasure to work with. He was attentive without being overbearing, funny and engaging. If you’re looking to buy furniture Dave would be the person I recommend.
He was available but not pushy
Brian has helped me purchase two bedroom sets for my daughters. He is very helpful, kind and patient! It really is nice to walk in and not having someone following you around when you get in the store and really just gives you good feedback!
Brian was quite helpful
Great experience. Salesperson CeCe extremely helpful and pleasant.
I was told when I purchased the furniture on August 17, 2019 that a matress was on back order and my full delivery of 2 bedroom sets a couch, tv stand with electric fireplace and accent cabinet could all be there as of september 12,2019. On Sept 5,2019 and sept 9,2019 I received confirmation calls that all furniture would be there then on sept 10,2019 I receive a call my tv stand and couch will not come till end of sept or beginning of Oct. I moved into a new place and have no furniture for my living room now. The accent cabinet came and it is missing a handle, has a broken handle and broken drawer. Called customer service to complain and have it taken back to get a new one and was told no we will send you parts for me to fix it myself. I went to the store in ledgewood nj where I purchased the furniture to be told by the manager that the items on back order is not his problem that delivery dates are estimated times. I spent over $5000 to furnish my new place and now it's going to take 2 months to get all my stuff and I receive broken items. This is not acceptable I came to ashley as I heard they are reputable and I have yet to see this and have been treated terribly
First off I want to start by saying I was blown away by the staff at the ledgewood location. My girlfriend and I are taking the big step to move in together; the staff at Ashley, ledgewood, couldnt have made it easier! My girlfriend and I had very different visions of what our home would look like walking in. I am a huge fan of a modern look with dark leather and cherry wood- she couldnt be more opposite wanting a nice country cozy. I've been in sales all my life so I'm naturally a bit skeptical and cognizant of sales methods and tactics so I'm typically (as most people are) very critical of someone in the same profession, naturally. After browsing for a few minutes we were greeted by Joe, a salesman at Ashley. Joe is absolutely fantastic- he was very well informed on all products they carried and was very patient over the 2 weeks it took us to finally decide on a nice cross between our two vastly different styles. Joe was an expert at finding our perfect sleep solution, which happened to be a medium tempurpedic breeze king, but he showed all furniture and bedding unbiased of price and was truly focused on what was our perfect fit for both comfort and budget. I felt at ease throughout the entire sales process and Joe even kept the mood light and fun with his witty humor and amusing anecdotes. We got an amazing deal at Ashley over the extended labor day specials and couldnt be happier! As first-time home furnishers the process couldnt be easier, we felt cared for the entire time, and for the entire apartment to be under $200 a month for 5 years with 5 year warranty on everything- what else could you ask for!?! So if you're still reading this review, quit scrolling, jump in your car- head to ledgewood Ashley's and ask for Joe- you'll be glad you did.
Extremely disappointed in the customer service level. Our beginning experience was great - went on Black Friday and had a wonderful lady helping us who was very helpful. Once it actually got delivered is where it all went downhill. Half of our couch was missing in the delivery along with the legs of our new bed, so the delivery guys left without putting our bed together. We spoke with customer service who said they would be able to deliver both the half missing couch and missing bed legs via UPS and would be there in 7-10 days. This was extremely frustrating since we had family coming in for the holiday weekend and didn’t have a bed for them or a full couch for us all to sit on. As of today, we have received the missing part of the couch, but 2 1/2 weeks after our initial delivery we still have no legs for the bed. Called customer service and they basically said ‘oops, they’re on there way - should be there in another week’. So another week sleeping on the floor bc they can’t seem to figure out how to get us the legs to our bed. Talked to customer service again and they offered us $75 for our inconvenience - doesn’t seem like even an attempt to help us since we bought an entire living room and bedroom set from them. Extremely disappointing and frustrating. Won’t be shopping from them again, a shame since I do think they have great furniture, but struggle to give great service.
I have made several purchases from the Ashley store and have never had a problem in the past. My husband and I both work odd hours and it was hard for us to furniture shop together so I tried online purchasing. Don&'t do it! First of all some of the pieces came UPS not really a big deal but when we inspected the headboard we found it was cracked so I emailed, no response but a week later another headboard shows up, great! today the delivery and set up guys show up with the three dressers but refuse to set up the bed that was delivered UPS! Are you kidding me? I would not have taken my bed down if I knew this because I did not have the time to try and put this bed together! I had to pay my sons friend to come and put it together so I would have a bed to sleep on after I already paid someone or so I thought! This is something they really should tell their customers! I&'m really disappointed! also they refused to take the damaged headboard! What the heck am I suppose to do with it! Not my best expirience!
Joe at the Ledgewood, NJ store was very helpful and patient. He gave honest recommendations to help us find a sectional that would suit our family. Thank you, Joe!!
Dave was great! Super helpful and respectful! Very pleasant to work with.
The ledgewood store staff went above and beyond to help me with getting screws for a table that was gifted to me. Every one did it with a smile and no attitude at all. I was so happy since I didn’t buy the product from them. Amazing customer service I will definitely come here to purchase anything I need in the future and recommend this store to everyone I know. Special thank you to Carlos
Basil and his manager were professionals. Appreciated an easy and pleasant purchase experience. Left Bobs and came here and we are THRILLED we did.
Joe Scafa was an excellent resource today! He was very helpful answering all of our questions and concerns, was friendly and funny, and really knew his stuff! He gave us water bottles as we looked for a mattress and couch, and made sure we saw all of our options before purchasing. Highly recommend Joe at Ashley in Ledgewood, NJ! Thank you!!!
Dave has always helped us make the right choice & gets us a great deal! I highly recommend him to anyone who is in need of furniture!!!
Joe Scafa was very helpful with our furniture finds today! He was very knowledgeable and walked us through all of our options before buying. Joe was very kind and helpful with all of our questions and concerns about a mattress and couch today - he really knows his stuff! Would highly recommend Joe at Ashley in Ledgewood, NJ - Thank you, Joe!
My experience at Ashley Furniture was great! Joe is a great sales person and very helpful
Joe is an absolute pleasure to work with! My husband and I have purchased furniture from him twice within the past year and we have nothing but great things to say about him. He goes above and beyond for his clients! He is extremely knowledgeable and answers any questions or concerns before you can even ask! Thank you Joe for all your hard work and I’m sure we will be seeing you again soon!
The worst. Purchased a bed for my son. Waited three weeks for delivery, no problem. Delivery people broke the bed while putting it together. Now they tell me nearly two weeks for a replacement. They left half the bed behind. Went back to store to ask for refund. Told the money won&'t be back in my account for 7-10 business days. The phone customer service offered me $25 store credit. Store manager offered $100, but why would I buy another piece of furniture from them after this experience. I just want my money back so I can buy my son a bed. I wish I would have read some of the other reviews. Company is just a bunch of scammers. Stay away.
We have worked with Joe on our sectional couch and some modifications that came after the original purchase. Joe has a quality attitude, effort and drive to completion. We will certainly be asking for him personally on our future visits to Ashley.
We were very happy with our total experience. Already recommended you.
We have purchased a few different items from this location over the years. Had some rough experiences but they always make it right. Most recently encountered an 'unhelpful' salesperson. But I went back and one of the managers, Dave, made it right and I will definitely be back.
Rachael was very helpful took plenty of time to show us around and we were able to get exactly what we came for and even more. Thank you
Rachel was extremely patient and helpful with us. She allowed us to look at our own leisure and then when we had narrowed down our selection she helped finalize the purchase.
Rachel was amazing 💯 recommended
Rachel was amazing! Thank you for everything.
Rachel was phenomenal i highly recommend her. very knowledgeable 😊
Brian was extremely helpful and gave us enough space and time to make decisions without hounding us, but was there when we needed his help or had questions.
Joe was absolutely amazing! He helped us with everything and wasnt pushy at all!!! He showed us every couch in every color that we asked for and didnt stray from that at all. He was a pleasure to work with and he is a very smart man. If you go there, ask for joe!
My fiancé and I went to Ashley’s yesterday to purchase a living room and bedroom set for our new home. Joe could not have been more helpful. He was the perfect balance of friendly, informative, and personable without being overbearing or pushy. He let us explore on our own but stayed nearby to answer any questions. He worked out a great deal for us, while providing cold water on a hot day and cracking jokes along the way. When you’re about to commit to spending a nice chunk of money on furniture you plan to use for several years, it is really nice to have someone so genuine make that experience enjoyable. We are very excited to furnish our new home. Thank you Joe!
My fiancé and I went to Ashley's yesterday to purchase a living room and bedroom set for our new home. Joe could not have been more helpful. He was the perfect balance of friendly, informative, and personable without being overbearing or pushy. He let us explore on our own but stayed nearby to answer any questions. He worked out a great deal for us, while providing cold water on a hot day and cracking jokes along the way. When you're about to commit to spending a nice chunk of money on furniture you plan to use for several years, it is really nice to have someone so genuine make that experience enjoyable. We are very excited to furnish our new home. Thank you Joe!
Our salesman, Brian went out of his way to make our furniture buying experience extremely easy. We had been to several other stores in the area and in hindsight we wish we had gone to Ashley first. There was no pressure, and everyone was very knowledgeable and friendly. The manager, Mark, was also very accommodating and worked with us on some financing. Highly recommend you check them out. We can't wait for our new sectional!!!
My experience with Rachel was outstanding. She was professional and knew her stuff. She was fun to deal with Down to earth. We absolutely loved working with her and hope to do business with her in the future.we love Ashley furniture
My wife and I bought a living room sofa and love seat. While there the sales guy helping us named Joe said he was an expert at fitting people for mattresses too. We came that day for a sofa but we also needed a new mattress. So I asked him to show us those too. Wow. He really was good and knowledgeable about mattresses and about getting a good night's sleep. We ended up buying an amazing new mattress and base that tilts. Joe helped us select a great one and at a fair price. Thanks Joe.
I cannot express enough how important it is to go to Ledgewood location compared to any other location. We went to Middletown ny first. They did not match prices, lied about shipping prices stating that their shipping is more because cheaper shipping was curb side which was not true and were over all very pushy. A week later we went to Ledgewood and had Rachel help us. We were in and out they matched the price we got online and shipping no issues. GO TO LEDGEWOOD it makes a HUGE difference. Customer service and prices were great! Thank you Rachel!
Cecelia was assisting me today and we were easily able to pull together pieces for my living room. Very patient, and the rest of the staff was friendly as well.
Rachel was friendly and helpful; it hardly took any time for us to find what we were looking for!
Rachel was very nice and helpful. The experience in buying our furniture set was very pleasant, and she was very knowledgeable and helpful - highly recommended!!!
I just purchased a full-size sleeper bed at Ashley Furniture Home in Ledgewood, New Jersey. As I walked through the door the manager greeted me with a friendly hello and “How may we help you today.” He directed me to my sales person Joe who was amazing! As soon as I showed him a picture of what I wanted he found the exact sofa and without pushing me into other pricey items he made it an easy stress free purchase! I definitely will be back in the future for all of my furniture needs. Don’t forget when you go in the store ask for Joe you won’t be disappointed!
Joe was awesome to work with and has patience of a saint! Thanks again for getting us what we wanted!
Your delivery rating is very slow. Other similar businesses delivery are almost less than 3 days.please make effort to update this situation. Your store presentations if outstanding.
Dave was patient, helpful with my wife and two little boys, and thorough with our furniture buying process. All went smoothly from sale to delivery.
Dave was awesome, very helpful without being overbearing. Will definitely shop here again
Never again! My daughter purchased 2 rooms of furniture from here about 2 years ago. When she went to move from the apartment it was delivered to, it was very difficult to disassemble the bed. All of the Allen screws were stripped. Got it disassembled but naturally couldn't put it back together in the new apartment. Reluctantly they sent a repair guy who was fantastic. We were promised a gift card for our trouble. Haven't seen it. Its been almost a year. Some of the excuses were, mailed to old address, need to cancel and reissue, returned in mail, lost, no forwarding address. The excuses go on. They had the new address, my address, and phone numbers for both of us. Customer service is poor.
Thank you David for your outstanding work to help us with this time to buy this furniture .
We worked with Dave who was so knowledgeable about the product yet not pushy or clingy. He had to be also one of the nicest and sincerest sales person I have ever worked with or met. Because of his personality we purchased items we were not intending to. He made the entire experience enjoyable for me and my parents, we laughed and joked, we left for dinner came back and my mother even bought him a cheeseburger. People make sales, Not products. Dave is a keeper! Give that man a raise!
Being assisted by Cecelia ar Ashley Home Store was such a great experience. I loved how she greeted us and then gave us time to look around but was readily available for any of our questions. Her friendliness and professionalism are top notch. If I could give her 10 stars I would.
Beautiful furniture, good prices, nice staff. Would definitely go back for future purchases.
If I have to be quite frank...don&'t spend a single penny here. I&'m writing a review today, July 2nd and I ordered my furniture late April and I still haven&'t received my bed set yet. For 3 months, my wife and I have been sleeping on a mattress that has been on the floor and when I complained about it to them. On the week of June 13th, they had told me that my furniture was going to be in on July 6th. Just got the call today that I have to wait another 2 weeks. The most they were able to do was give me 100 dollars compensation....100 dollars for a 2200 dollar order. This company is the absolute worst in customer service and are unwilling to help with any problem. Please, I beg of anyone reading this, go the extra mile and spend a little bit more money somewhere else. This business sucks!
I was fantastic to work with Rachel as a floor rep. When we had questions or problems she found a solution.
Felt like I was buying a car! Haggling w me, followed by let's see what the manager can do, followed by calls. The best was a call that if i bought by the day of the call, I'd get a further discount! I had already explained I'd be out of town that day They've lost a big purchase and customer.
The sales associate Rachel Byrne was very helpful in the showroom as well as helping me order the furniture piece of choice.
Joe was extremely friendly, professional and quick with helping us order a sectional we saw online during a father&'s day sale. He helped us get the best price and we were in and out in less than an hour. Will be going back for our future purchases.
Joe very funny, and did a awsome Job
Go see Joe
David was terrific. No high pressure. Very knowledgeable. Look for him when you go into this Ashley store.
Enjoyed shopping with Rachael. She was very knowledgeable, professional and fun.
I was greeted at the door given excellent service 😊
Went in with my Mom and Brothers for Bedroom set and couch and recliner. Met Joe Scafa very funny man and knowledgeable about products he sells. Especially mattresses go see him to get fitted for your mattress you will not regret the experiance. From start to finish was an enjoyable experience not like getting teeth pulled. My second time purchasing from loacation in Ledgewood NJ. Would not go any where else go see the crew it will be worth it ask for Joe.
Rachel in Manahawkin is the bomb! completely excited for our new out door furniture set!!! Thanks!
Came into check out the new Manahawkin store. We are so happy that Rachel was visiting the store to help us purchase our outdoor set. Rachel was very knowledgeable and helpful!
I came to Ashley’s to look for a couch for my new apartment. Cecilia in Ledgewood helped me find the perfect couch with the best pricing!
Had an awesome customer service experience with Mohammed...what a great young man. Highly recommend you asking for him to help you. I only bought a little bookcase, but he was great!!! Lynn Holden
Lots of great help, although never too intrusive!
Friendly sales person. Helpful with selection.
We purchased our new living room and basement set from here over the weekend. It is always a hard process trying to figure it all out but working with Joe Scafa made it a great process. He was extremely helpful and gave us the space when we needed it but stepped in when we needed him too to go over details and options. It was a pleasure working with him. Thanks Joe!
Mohammed made the daunting experience of furniture shopping fun! All around great guy!
Dave was great. Made a mundane experience fun and was informative without pressuring us or being overbearing. Ask for him.
Just bought a beautiful bedroom set from Dave. He’s the best! He’s really funny and makes the process seamless, enjoyable, and quick. He’s definitely my new go to guy for furniture!
David was great helper to pick the right things Thank you all
When we walked in we felt a little ignored by the sales people. People saw us and we walked by others and no one asked if we needed help. Maybe we didn't look like we were going to by because we are younger. However when Amy walked by she asked if we were being helped so we said no and she was kind enough to help us. She answered all my questions and if she didn't know the answer she made sure to ask others that would know. She was great and pleasant to work with. We went to 4 stores and always walked away not really feeling like yeah we should but that there but with Amy and the manager we did. They both helped out a lot and were very fair with the price. We ended un buying a tempurpedic mattress and adjustable bed and we felt like we got a great deal so they definitely did their job well. It would have been 5 stars if at the beginning we didn't like we got a bit ignored.
Had a great experience with my product specialist Cecilia Ortiz today. She was very helpful with my purchase of a sectional and tv stand today.. she didn’t follow me around the store until I asked for help.. which was great!.. I will be visiting her again for my future furniture needs.😊
Joe Scafa was great! He spent hours with me, making sure I got exactly what I needed. He is very knowledgeable and got me a lot for my money.
Horrible service never buy anything again. They delivered my headboard bed with scratches all over. I wait almost 3 more weeks for them to replace the headboard and on top of that they delivered the wrong attachments for the headboard. I spoke with Amy and she let me wait until she spoke with the manager and them she called me back to tell me that I should call the warehouse to schedule my delivery of the attachments. Horrible customer service and the delivery guys very disrespectful they told us not my problem and they left my house. I am very upset and for sure I am never ever again I will buy anything from Ashley Furniture and never recommend them in fact I will tell all my friends not to buy anything from them. Worse customer service looks like they don't care because you paid already.
What a useless company I hope they close down and never stay in business again.
Sales representative was very friendly, professional, and helpful
Joe was an amazing guy! Professional, courteous, and a great sense of humor. Will definitely be seeing him again in the future.
Today we fell in love with a sectional. Joe are salesman helped us every step of the way. He was amazingly patient, helpful and very knowledgable. We will definitely be ordering from Ashely's again and we will be aking for Joe!
Great in-store service. The after sales service needs a lot of improvement. We had a lot of issues with delivery, and it was only resolved after a lot of fights and complaints, and finally threatening to cancel my order.
My boyfriend and I went to the store in Ledgewood, NJ and Della was our sales lady. She was so helpful and genuinely a nice person. If you want quality furniture at reasonable prices, I recommend going here. Request to work with Della, and you won't be disappointed! Her customer service is top of the line! Many thanks, Gina and Steve.
Our salesman Joe was very helpful
Very good customer service
Sales associate Della Kenndey was great and very helpful in helping me find a perfect table for my apartment
David E. was a friendly, knowledgeable salesman who thoroughly answered my questions and took the time to check the measurements that I needed. He provided suggestions about the functionality of a particular piece and was able to arrange for a convenient delivery date. If you are shopping in the Ledgewood store, be sure to ask for David!
We went to the store in search of a sectional sofa. We were greeted by a very friendly sales lady, Cecelia. She took us around the store showing us different options, never pressuring us to purchase anything. Anyone we came in co tact with in the store was friendly and helpful. I would highly recommend ahopping here if you need any kind of furniture.
Rachel Byrne was awesome she was intuitive enthusiastic and she made the decision making process much easier.
I had the most excellent experience with Paul at Ashley Furniture Homestore in Ledgewood. I told him exactly what I was looking for and he was able to find it immediately. Very pleased with my purchase!!
I enjoy shopping at Ashley’s today! It was is very nice to work with Rachel, especially when I found the sectional that said WOW!!! Rachel! Was excellent An went over everything with my daughter and I!. Couldn’t have asked for a better sales rep!! Thanks Rachael and hope to see you again very soon!!! Karen Cole
Paul Keefe at Ashley Furniture is a great sales representative. He helped find the right furniture to fit my style for the best price. I highly recommend to visit this location for all your decor.
I purchased an oversized recliner here, after delivery i found it to be uncomfortable for my bad back and not useful. When either of my small dogs would jump on the footrest it would go down! No good! So i went back to the store and was introduced to Asst. Mgr. Mike Zincir. I thought i was gonna have a hard time. Well Mr. Zincir was completely understanding and helpful. He showed me several other replacement recliners until one met my needs! He waived the restocking fee also! Thank you Asst. Mgr Zincir! GOOD MAN!!!
Della is a fantastic sales person. She is very funny and made the sale run smooth. Thanks again and Happy 2 day early birthday!!!!!
Cecilia was courteous and very knowledgeable of the products and services up Ashley furniture. She was very patient and always had a wonderful smile! I would definitely shop there again.
We were looking for items within a specific price range... salesman ignored this and kept showing items well outside of that range
Great experience. Sales rep listened to our requests and met our needs. Delivery didnt fit and customer service called immediately to reschedule new delivery with solution to get funiture to fit free of charge.
My boyfriend and I purchased a couch and ottoman from the ledgwood store in November. We had originally wanted a different one but was talked into this one by the sales man who said that the couch was one of their best. It had been tested numerous times to ensure that the cushions never flattened and gave good support. The cushions are made of feathers which sounds super comfortable and it is until you sit on it for fifteen mins and then the cushion flattens to about a half inch. it is so flat that i can pinch it between my fingers and feel my fingers through it. Although it looks great we are extremely unhappy with the quality of the couch. I did purchase the 5 year protection plan which i was told would take care of any issues that may arise and would even replace the couch if need be. I called and spoke to a woman, i did not get her name and explained my concerns and unhappiness with the product. After all we spent almost 1600$ in the store and planned on buying more furniture. Anyway when I called the woman who worked there told me that the couch is supposed to flatten. I told her it felt like cardboard and she basically told me oh well. I asked to speak to a manager which she told me would return my call. It has been a week and no call. So now I'm stuck with a HORRIBLE couch, and buying the 5 yr plan was completely pointless. I will be calling again and hopefully they will make right of the situation. I would not recommend this store, or product to anyone because unfortunately it isn't worth the money and the staff isn't very helpful
We went in yesterday 3/13 to look for furniture for our family room. We didn’t really have an exact idea/color scheme of what we wanted. Brian took us around the store, showed us every piece he thought we liked and helped us make a decision. We bought a sectional, ottoman and a recliner, which wasn’t part of the set, but Brian showed us how it matched perfectly. My husband was especially happy with the recliner! Brian’s patience and professionalism will sure bring us back to Ashley furniture.
I came about a month ago looking for a bedroom and living room set. I was greeted by Rachel and she was quite helpful. Tonight I purchased a king bedroom set and received great service with an excellent price! Thank you
Rachel Byrne was truly amazing and such a pleasure to work with. She was so informative, polite, personable and just plan fun as our sales associate.
Amy was very knowledgeable and super nice. She was able to help us put together an entire room that you would normally have to pay an interior design specialist to do!
This place was great especially Joe Scafa. I highly recommend this store.
Basil was my sales person and he was honestly so great to work with and gave me amazing pricing.
Do not go to this store unless you enjoy shady car salesman-like tactics! Just had a salesman (Paul) try to pull a fast one and not apply the agreed upon 25% discount. When leaving the store we checked the website pricing and saw how much we had just over paid for a sectional, then when we went back to question it we got the "deer in the headlights" looks from the sales staff knowing they were just caught red handed. I will never set foot in this store and you shouldn't either.
We always deal with Joe. He is personable and knowledgeable. Does not pressure you or upsell.
Rachel was very helpful,honest,prepared and professional. By far the best salesperson we have had at Ashley's. Definitely recommend her in ledgwood nj.
Basil got us great prices and worked with us very quickly. No hassles. Very pleased with the product and his service.
Dave Engel was informative and helpful without being pushy. We got the furniture we wanted and look forward to many years with it. Bass rules!
I would love to share the wonderful experience I had at the store while buying all of the furniture I needed. As soon as I walked in the door, I was approached by a wonderful lady named Rachel. Rachel spent almost 2 hours with me making sure I was making the right buy. Rachel had her input on some things which was great and made me decide faster. She was patient, friendly and overall helpful. Retail needs more people like her. She did a great job going over everything and making sure I left without any questions or concerns. I would definitely recommend this location, and Rachel as well! Very satisfied with the customer service.
Great experience shopping at Ashley , salesperson was very knowledgeable and very helpful, never pushed or rushed to make a decision
My sales person joe Scafa was excellent thank you for your help
Bought a lovely piece of furniture with ease and professionalism. Joe was so helpful, knowledgeable and pleasant. Great and easy experience all around.
Paul and and Jasmine were excellent.
I was at Ashley furniture with my husband and the sales man Joe was so helpful. We truly recommend anyone that is looking for new furniture to go Tom Ashley in Ledgewood and ask for Joe he is the best
I bought a sectional from Ashley furniture, and had to return and change 2 pieces. After reading the reviews I thought the process was going to be difficult. Was I wrong! Our salesman Joe was extremely helpful and made the entire process seamless! Thanks for your help. I would highly recommend this store!
I had a very positive experience. The sales representative was amazing. She helped us pick out exactly what we wanted and I couldn't be happier!
Rachel Byrne was amazing! A true specialist and well versed in Ashley’s items and furniture. She made sure she gave me the best prices available and took the time find options for us to choose from.
My experience at Ashley Furniture in Wedgewood n.j. was great my salesman Joe took his time to show me a wide selection and even thou my purchase was on sale I even got a little extra off when I asked so if you're looking for furniture go see Joe at Ashley furniture in ledgewood
Rachel Byrne was excellent. Not pushy. Super efficient and knowledgeable. Listened to my needs. Great experience.
Della helped my boyfriend and I get some furniture for our new condo and we couldn’t be happier. She was funny and helpful and was able to find us exactly what we were looking for all while making our experience enjoyable. Couldn’t recommend her or Ashley’s enough!
Drivers were wonderful. Ric and Glenn did an outstanding job.
We had a great experience at Ashley furniture all because of Dave Engel. I would definitely recommend anyone to go to Ashley in ledgewood NJ. Awesome customer service!
Experienced sales rep put us all at ease! Thanks, Dave, for a no pressure sale.
Sarah was very helpful with us when buying an a new mattress and base. Even dealt well with our 2 kids running around
It was a wonderful experience. Cecilia Ortiz helped us and she was great!
Cecilia Ortiz helped us. And she was great!
Rachel was amazing! She was the first to greet us and stayed with us through our whole shopping experience. She gave us great attention and we actually added to our order without anyone harassing us in store. Will definitely be back to see Rachel. Thank you!
We've shopped there many times in the past 10+ years that we've been buying furniture. We met Dave when he was a salesman and continue to go to him for all our needs. As a manager, he doesn't forget when he came from and is always willing to help the customer. he helped us buy a mattress recently after 4 different ones from Mattress Firm. His first question was, "why didn't you come to me first?!?!" We like this store because sales people do not hound you. We'll always recommend Dave, his team and Ashley Ledgewood. Thanks again
Originally I thought everything with this order was great. Couches delivered quickly and two other pieces came a few weeks later as expected at that time we were told out coffee table was out of stock and expected to be delivered in a couple weeks. No big deal, I'm patient... get the call that it going to be delivered later in the week, rearrange my personal schedule to be there, and two days later get the call that it's still out of stock and wont be delivered for another month... frustrating but things happen. Except that the same thing happens the next 2 months in a row... it's going to be delivered and then oh no not... so I finally give them a call. Talk to a manager who says come on in to the store and he'll "make things right." Drive the hour to the store the next day and there's a different manager there. He tells me to give him a day and he'll find out for sure when it will be delivered. So I wait... and wait... and wait. Two weeks without a call. So i call today to see what is going on. None of the previous people I spoke to are around so I get to explain my story to a 3rd person. She puts me on hold for a while and then comes back on and tells me the piece should be delivered on March 2nd. No guarantees... no promises... just that it "should" be delivered. The same thing I've heard every month for 4 months... so in short decent furniture that you may never ever get and they will promise delivery on items that they dont have and then wont do anything for you to make it right. We will see if this $500 table ever gets delivered but I can tell you that I will never shop there again.
Luis was great
We come here for all of our furniture. We have also used Joe on several occasions to help us with our sales. As always, the entire shopping experience went smoothly. He is extremely knowledgeable when it comes to mattresses, something we hadn’t purchased from Ashley before. This store is a hidden gem amongst a mall that is trying to rebuild. Find Joe, and let him help you.
Very helpful, was shown exactly what I wanted. Friendly and professional team.
Good spot , friendly people.
Great experience!
Do not order from them. I ordered furniture from them 11 weeks ago and my furniture was supposed to be delivered this weekend. I had to call and confirm and found out that part of my order will not be delivered. After several phone calls, I found out that my ordered was marked fulfilled. How does a company stay in business with these type of errors. My furniture orders from other stores will all be delivered on time as promised and they called me to confirm without me calling them.
Hi, We were in search of dressers for our teenage son and decided to stop by the store in Ledgewood. We were not aware how close and convenient this store was! Della was assigned by her manager to help us out. Glad he did!!! She was attentive but not pushy. She was so nice and extremely helpful but let’s not forget funny!! She knew her stuff and helped us with our decision on an online order. When we return which we will, we will be sure to ask for her 🙂 Thank you Della !!!
My wife and I were impressed at the selection and there was a great sale going on. We were only looking at a living room but ended up getting a mattress as well. Our salesperson was friendly but not overly aggressive. We will be back for our dining room.
No pressure. Efficient transaction. Brian was knowledgeable and helpful.
We had Joe helping us; he was great... And very patient. He definitely helped us make a great and informed decision.
My sales person..Rachel i believe..was super fantastic..she helped us w everything we asked..no pressure and was cool as hell !..gorgeous too.
Joe was very very helpful and very patient.
Amy was a great salesperson. Not pushy, and willing to walk around and show me everything in the store and then went online to see if there were any other options that I might be interested in. Not happy about the store manager unwilling to repair, to even look at ,or discuss with me the a piece of furniture that was on clearance, which he claimed was being sold as is. Seeing as how I did spend over $1100 in multiple items, it would have been nice of him to at least try to adjust it.
Amy Martucci was very knowledgeable and extremely helpful in showing us several sectional couches and explaining our options. When we finally decided on the couch we wanted, she ensured the order was processed accurately and quickly. Amy made our experience shopping at Ashley very pleasant.
Prefect Thank you Cecila
Sharon was very helpful, made the mattress buying process easy.
Service in store was ok. Rep informed us we would receive a call about the delivery date in two days because the date provided (late Dec) is not always accurate. I never received a call so called mid-week to check. Rep told me they were still working on a delivery date. Called me back the next day to say we were scheduled for 12/29. A little annoyed by the lengthy wait time but all good. Received a call this morning (12/27) from Tanya sharing that both pieces are now out of stock and delivery has been moved to January 17th. I called the number back and spoke with a friendly Cindy. She shared that the main warehouse does not inform stores of stock until stores pull inventory, so when the store pulled for our set, it was gone. Cindy offered a gift certificate which I declined as I will not be returning to any Ashley. I asked for credit, and she agreed. She informed me the store will be calling within 48 hours to obtain my credit card information for the credit. I will be calling if I do not hear from them within this time frame. I appreciate the credit, but $100 does not make up for the 2+ months’ wait for a set I paid a few thousand dollars for. Very disappointed at this process for what I thought was a solid brand. Communication and planning are very poor. I do not recommend! Guess I’ll be sitting on the floor for a little while longer... 12/27 update: Obviously no couches yet, but store manager (Mark) called to apologize. I asked about the 17th, and he said it should be delivered so only time will tell. I asked if I could provide my credit card info. now to have my credit processed, so he had one of his associates (Jazmin/Jasmin) enter it. Should take 3-5 days for me to see it. Again, I appreciate the service recovery but does not make up for my empty living room and notification two days’ prior to scheduled delivery. 1/15 update: Lisa - I am currently waiting on a call back from you. One of your store managers informed me you are in a corporate meeting but will return my call before 5pm today. I was informed our sofa would be delivered on Thursday, but our loveseat will not be available for delivery until February. This is absolutely unacceptable. I am requesting a $500 credit as I already took off work for delivery on Thursday and now will have to take another day in February for an item that may not be in stock in February either. This waiting game is growing very old. I will be filing a formal complaint with the BBB and the FTC regarding the scam that is occurring with this organization. Taking my money upfront and then waiting for an unknown time frame. Lisa called. Only a $100 credit can be offered again. Therefore, I am paying 800+ for an item I do not have. Lisa will call back Monday with an update. I urge you all never to purchase an item from Ashley. Their supply chain system is extremely flawed, and while the customer service manager would like to say the below only happens to a slim percentage, Ashley’s corporate site begs to differ based on the reviews posted there as well. Please take your business elsewhere. I do not gain anything from you going to another store - all I can say is that you should not come here. 1/26 update: I have received the loveseat this morning completing my order I initially paid for on 11/10. If you are interested, there is a segment on News 12 NJ discussing my story. The investigator shares that there is not much recourse to take when someone is treated like I was here. However, any furniture purchase above $100 in NJ should have a contract (which I have) listing a delivery date. If the order is not delivered by that date, the customer is to be given the option for a full refund or a later delivery date. On our Ashley contract, the section that outlines this was left blank. Instead, we were provided a secondary delivery date sheet. I was not ever offered a full refund, just a later and later delivery date. The investigator shared that I could try and ask for more credit, but as I shared, Lisa denied anything beyond $200 because then Ashley would lose money.
I don't much like shopping but over all it was a good experience, didn't mind spending my money.
My husband and I had the best experience. We went in the store just to browse and left with an awesome and very affordable couch and mattress thanks to Mr. David Engel.
David was a pleasure to work with.
Went to Ashley furniture store in ledgewood and couldn't have gotten a better experience. My sales associate Sharon was so nice and went above and beyond from showing us sofa's and to even helping us to find me and my husband the perfect bed, for us to buy in the future. I would reccomend Ashley furniture store to anyone
David was wonderful. He answered all our questions and made ordering easy
Dave was very helpful and took the time to help me decide exactly what I wanted. I will definitely be back in the future. His customer service was outstanding! I can’t wait to receive my couch !!!
Had a wonderful experience with Sharon! She helped us purchase our first kitchen table! Thanks!
When I was In store I was promised my bed would be delivered with in three weeks after the second week I called and was told my bed is now 7 weeks out and that they only deliver to my area once a month both the sales man and store manager made calls promising it would be three week delivery upon the time of purchase I told them it’s time sensitive issue and if they can’t I will take my business else where now after 4 week still no bed every person I talk to tells me they will call me back needless to say still no phone call back and now to get my bed I have to drive two hours to go pick it up this is honestly the biggest joke I my self run a multimillion dollar store we don’t over promise and under perform that is not how you run a business at all at this point I’m having a hard time now even getting a refund I would steer clear of Horus furniture if the manager is going to lie straight to you face to make a sale they don’t deserve any business at all no matter how good the sales are if I could give them a zero I would you people need to work on under promising and over performing specially with customer service and in my opinion honesty is the best policy when it comes to running a store funnier part my mother and aunt were also there to buy furniture after this incident they will not be purchasing anything and will be going else where way to go Ashley’s furniture
Stellar experience at the Ashley in Ledgewood. Sharon Q welcomed me and put me at ease immediately. I'm from out of state, had just moved to the area and desperately needed some furniture. She explained everything so well and really made the whole process seamless. I can't thank her enough for the help of getting me settled in so far from home.
We walked Into the store 1/2 before they close and Brian was very helpful and did not pressure us. They had many choices for what we were looking for and we were able to have it delivered to our daughters house in South Jersey.
Dave meet us at the door, greeted us and very competently helped us find what we wanted.
Rachel was a awesome help from pricing to the delivery. I definitely recommend this store.
Great experience today - thanks again for everything!!
Most enjoyable expierence with Brian, my sister and I throughly enjoyed shopping with Brian.
Brian was terrific ..took his time and knew when to assist us. Would definitely buy from him again
Sharon Q went above and beyond to help us style our farmhouse style home . She spent a few hours w us getting everything correct. She didn’t rush us and even sent me photos to my phone of accessories a week later thag I purchased over the phone and picked up . Everything was absolutely perfect . One item was on backorder and the store worked w their processing staff to get a date for it . One piece had a longer wait so we simply swapped it for another piece to fit my timing . Thank you . I recommend w 5 stars and more If I could
Sharon Quinones was a delight she was curtious kind funny honest all around perfect I would buy anything from her
We just had a fun shopping experience at Ashley Furniture in Ledgewood. Our sales guy Joe S was awesome. I have his card and will work with him again!!! He tolerated my (grumpy) husband and we all 3 laughed the whole visit. Thanks Joe......perhaps battle pay for dealing with the husband lol!!!!
Sharon was great to work with made everything easy and nice to talk with.
Very happy with Rachel’s customer service! She’s professional and communicative on store merchandise.
I had a great experience purchasing my couches for my new home. Sharon from the Ledgewood Mall was helpful and provided me with all the information I needed when looking for the perfect couches! Thank you, Sharon!
Love this store! Friendly, clean, felt like I was at home. More importantly, our sales woman, Rachel, ROCKSTAR ⭐👍⭐ Knowledgeable, kind, easy to talk with, genuinely cared about us and what we wanted. No pressure ... made our experience just delightful from start to finish. Highly recommend visiting the store and make sure she's there to help you.... you won't be disappointed! 🙂🌼🙏
Bought our last couch at Ashley's over 5 years ago, so of course when I decided to redesign our living room we came back. All of the staff including our sales person Tony were great and very helpful.
Joe was amazing. Very upfront and honest about the furniture I purchased. I will 100% go back to see her again. Enjoyed his sense of humor. And he will joining me in classes at my new yoga studio, Care A Soul Holistic Wellness in Stanhope.
It was the best experience! Would definitely recommend this store! Alma was awesome in and out super quick
Ray S. helped us find the ideal recliner. He was extremely courteous, knowledgeable, professional, and helpful! He definitely made the shopping experience comfortable and we appreciated his sincerity and patience. A great sales rep that I would recommend to anyone shopping this store!
Bolu effortlessly guided me through the purchasing process from assessing my needs up through check out. I not only purchased quality furniture but also purchased the peace of mind knowing the company backs their products with an industry leading warranty. Looking forward to accepting delivery of my beautiful new furniture!
We had a great experience at Ashleys. The saleswoman was very helpful and patient helping us find exactly what we were looking for. The couches we bought are gorgeous and great quality, we love them!!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
