Ashley Store & Outlet Linden, NJ

Go elsewhere! Terrible quality and awful customer service. If I could give zero stars I would have. After just 3 months my sectional started showing significant signs of wear. Ashley refused to do anything about it, so it continued to get worse and now the fabric is coming apart and I have holes because it is so cheaply made.They told me it is not covered under warranty nor the extra money I spent for the protection plan. Been battling with them for 8 months now. I have filed a complaint with the BBB which they barely responded to, now I'm going to Consumer Affairs and getting a lawyer involved to get my money back. Furniture isn't even paid off yet.

I just want said that grace was super helpful and hours purchase. She waited for us, she explained everything really good and i just have to said she is 10 of 10

Alan did a great job of finding what we were looking for. He was very helpful and informative answering every question we had. Can’t wait to enjoy our new couch in our home!

(Translated by Google) Melvin Burgos: He treated us very well and explained everything very well. (Original) Melvin burgos: nos atendió muy bien y explicó todo muy bien .

Great shopping experience and great deals. Ask for Steve, he was super helpful!

MEL was very helpful and knowledgeable. We appreciate his help.

Melvin was great to deal with.

We purchased our bed from Ashley before and that’s we came back to Ashley again.We purchased our furniture from Linden store recently. Justine was a great help to us for selecting our favorite furniture and our dining sets. Thank you for helping us during a busy Black Friday day.

Caitlyn

We worked with Justine today on buying sofa and furniture. She was very helpful in choosing our needs and spent almost whole day with more patience. I really refer a goto person in choosing ur home furniture

Great Sales Person Justine. Very helpful and informative.

Shout out to Steve, he gave us a great customer service. Thanks again Steve

Steve was very experienced and helpful

Alan was very professional and helpful. Great service !!!

Alan was exceptional

I worked with Asia and I cannot say enough good things about her! She was friendly, kind, and helpful without being pushy. She gave me space when I wanted it, and was there to make suggestions when I needed help. Truly a great experience!

I recently visited Ashley store in Linden NJ Sales Rep *Grace*was very Friendly i had an execeptional experience !The store’s vast selections of stylish and Affordable furniture exceededed my Expectetations .

Had a Great experienced with GRACE this afternoon when i visited she was very Patient and friendly, gave me all the information my husband and i was Looking For will definitely comeback to see.

Alan was great at ashley and helped us so much!

Had an awesome experience buying mattress here !

Caitlyn at the Linden store was of great help!!!

Grace was so helpful ! She was very transparent and did not cut around corners. She has great taste in furniture especially taking into consideration our needs, price point and style.

Caitlyn was incredibly helpful and patient. Excellent customer service! Please ask for her when you go.

Melvin was extremely pleasant ,patient and knowledgeable about what Ashley offering in bedroom set.

Our sales person Mel Nurgos did a great job with giving us options for different bed rooms set. Very pleasant and patient.

Caitlyn

Caitlyn is amazing

Your customer service agent Allan was knowledgeable, patient and very helpful. A great representative of your brand. Kudos to him. He will do well with in the future.

Steve was great, super helpful and very nice to work with.

Caitlyn

Caitlyn

Caitlyn

Sales men Melvin, was very attentive, and very professional. Made our purchase very eazy and smooth. Strong recommend sales men Melvin.

Caitlyn

Grace was very nice and help full will return to see her On Friday

Caitlyn was great. Very eager.

Mel my salesman was great

Mel and Grace provided an impeccable customer experience… thanks so much🤎

Caitlyn

Caitlyn

(Translated by Google) Alan good service and patient 😆 (Original) Alan buen servicio y paciente 😆

(Translated by Google) Alan good worker (Original) Alan buen trabajador

(Translated by Google) Alan very kindly assisted me and I made my account satisfactorily. (Original) Alan muy amablemente me atendio y hice mi cuenta satisfactoriamente

Steve was a great help. Made purchasing our new couch so easy! Thank you, Steve and the Linden Ashley team!

Maya was great. Fast service.

Alan was too good he helped us to find what we had in mind

Smooth transaction and help provided.

Asia is fantastic at her job and she deserves a raise! A+++++

ALAN was very helpful everyone come to him he was amazing

Justine J. was a great help! She greeted us right away and answered every question we had with patience. If you go to this location please ask for Justine.

Good price

Great service! Asia and Amanda were amazing!

Everyone was very courteous and friendly, but I was told my furniture would be available the week of Novembef 3rd and now found out it will not be here until tge end of December

Asia was very patient and cooperative with us, and overall she made it a good experience!!

It was pleasure working with Alan Very knowledgable and lot of patience Great guy

Sales person steve and manager Amanda was great people to work with they made my purchase much easier and get me the best price. Thank you both

Steve was very helpful and patient. Excellent customer service!

It was very good

Great sale associate thank you Justin

Alan was a big help in directing me find the the perfect sofa he was very professional and at the same time very courteous to me and my husband he is an asset to your company

Alan provided excellent service, very knowledgeable and professional. Thank you

Asia was super helpful in helping us purchase a sofa/love seat set. Let us make decisions on our own but always available for questions. We had many, and she was fantastic at helping with our entire experience!

Asia was very knowledgeable and helpful. We are particular and had a lot of questions, which she answered to the perfect degree of specificity. We explained we were looking to make a quick purchase, and she was great at facilitating that as well.

Asia is great and very pleasant to do business with. We found the piece we wanted and are very happy.

Alan was super helpful in showing us sofas and explaining every tiny detail about the options and customizations. Loved the service and the collection of furniture!

Asia is awesome!!!!!!!

Great service, Alan was very nice and helpful 👍

Asia made my experience at Ashley pleasant. Very helpful and knowledgeable.

We have a great experience at Ashley. Asia was very polite, helpful and patient!

Asia was super helpful and patient! Answered all of our questions with expertise and kindness!

Keira was great help today, very patient with my mom! Super helpful with everything!

Miss Asia was a blessing. She took the time to explain the differences in materials and pricing regarding a new sofa. She was patient and very informative. I’ve saved a ton today. Thank you again

Excellent Customer Service, ended up getting a new couch and I'll definitely will be coming back to get more furniture.

Thank you Justine for helping me out with my furniture purchase

(Translated by Google) Very good service, attentive to your costumer without hindering the customer, thanks ALAN (Original) Muy bien servicio , atento a su costumer sin obstigar al cliente , gracias ALAN

Asia was an amazing sales person. I’d love to do business with her again. Highly recommend.

Justine was great, we needed a bed ASAP and we were able to get what we needed. Fast and very professional

Ashely has a lots of selections. Justine was great .

Justine did a fantastic job. She was very helpful. Kudos to her.

(Translated by Google) Alan is an excellent seller, very attentive and responsible in the sale and is very punctual in the delivery of orders. (Original) Alan es un excelente vendedor muy atento y responsable en la venta y es muy puntal a la entrega de las órdenes

Amazing customer service with Asia. Experience was quick and frictionless and she helped me pick out a great table

Alan was such a joy, he was kind, patient and understanding. Thank you so much for the great experience.

Keira was wonderful

i had a wonderful experience with the sales associate asia

I worked with Asia, wonderful person , best seller

Great inventory and prices at Ashley today! I bought off the main floor and the outlet section. Their selection was way better than Raymour & Flanigan. My sales person Justene was patient and helpful. I highly recommend this location!

Alan was a great help today!!

(Translated by Google) Alan, excellent service, friendly and cordial (Original) Alan, excelente servicio, amable y cordial

Justine was amazing and helped me get a sectional and dining room set that was exactly what I wanted. She was personable and supportive and took great care of me! I couldn’t recommend her more highly!

Paul was very helpful, understanding, professional, and easy to talk to. He wasn’t pushy or trying hard to sell instead listened to what I needed and helped me shop. Only bad thing, I went in to buy 1 bedroom set but left with 3 sets. Definitely recommend going there as everyone was awesome but do ask for Paul!

The delivery driver call that they are a few minutes away and I told them that I am 5 minutes away and they refused to wait for me and to date I have not received my delivery, not cool at all

Justine was so helpful when purchasing our new couch. Very knowledgeable and personable. She was thorough and patient. Would highly recommend working with her for your next purchase.

Alan was a complete gem! Helped myself and my partner pick the best set and assisted us and even got the perfect price! Great service.

Steve is a great helper. He took all the time needed to help us find what we were looking for

Justine was amazing! She took her time showing me the furniture and answered all of my questions. I highly recommend this location.

Steve did a great job in explaining everything to my mother and I.

Justine was very helpful and accommodating for me. She made the experience as quick and easy as possible.

Send partial products 1 month late delivery And came at 6 pm when all our building freight elevators closed

Thank you Justine

Alan was very helpful from the beginning to the end. He was very patient and answered a limitless amount of questions for us. We walked out happy. Teddy and Amanda were very helpful as well!

Paul did a great job helping me today.

Customer service was phenomenal and very helpful. They showed me what I was looking for and let me know about current discounts I would be receiving.

(Translated by Google) Very good attention! Good prices. (Original) Muy buenas atenciones! Buenos precios.

Paul was great and super helpful! Definitely recommend coming here for all home furniture

Alan was very helpful to pick up the right Sofa for us.

Great customer service got exactly what I was looking for.

Steve was extremely nice and did a great job helping me find a new couch!

Bad costumer service unprofessional rude they don’t what they are talking about specially, the managers

Mostly all my furniture is from Ashley. I love the products are of pretty good quality and have last me years.

(Translated by Google) Jose very kind, excellent service, thank you (Original) Jose muy amable excelente service gracias

I am writing to share my recent experience at your Linden store, which has left me quite disappointed. I spent 5 hours in the store looking for a couch that was in stock and could be delivered by a specific date, as I had family coming to visit. After checking 5 couches that wouldn’t make it in time, the staff finally showed me one that was in stock and could be delivered in three days. I decided to purchase the $2,000 couch, a significant investment, primarily due to the promised delivery date. Unfortunately, the delivery date was changed four times, pushing it past my deadline. To make matters worse, I received different delivery dates from three different managers. The last manager I spoke with, Eddy, had an unprofessional attitude and even belittled me, questioning if I knew what day the 13th was. This was the final straw, and I decided to cancel the entire order. As a loyal customer of Ashley Furniture, this experience has made me reconsider future purchases. I feel misled just to make a sale. I have a house to furnish and was starting with a couch, hoping to buy more, but this experience has been extremely disappointing. I hope you take this feedback seriously and work towards improving your customer service and delivery processes. Thank you for your attention to this matter.

Justine was a great! She was very patient & answered all my questions. She also gave me an amazing deal on a fantastic bed. Super excited to get it!

(Translated by Google) Alan assisted us, excellent service, a lot of patience and good knowledge of the products (Original) Nos atendió Alan, excelente servicio, mucha paciencia y buen conocimiento de los productos

Great Customer Service Paul ! Keep up the great work!

Paul and Amanda performed admirably. Simple business deal. Highly recommended

Tiffany was Amazing 😍 She knew exactly what I needed and was patient with me the whole staff was amazing 🤩

We just got a mattress... From Ashley... Justine was so wonderful to work with and absolutely helfpful.

Alan and Asia were amazing when helping me. Long story short, I had to come back and choose a different couch set given that the original option didn’t fit in my home. They were professional, efficient, and respected my time. Whoever hired them chose the right team. I will always be a loyal customer to Ashley’s Furniture Store, especially the Linden, NJ location.

Came in to purchase a bedroom set today and Alan was very attentive and friendly throughout the entire process. Answered all the appropriate questions and made the process seamless.

Sales worker Justine was helpful and accommodating during our visit to the local store. Purchase was made and staff was friendly and prompt.

The staff at this location were amazing. I got what I wanted. Satisfied with the service.

Paul did a very good job he was very helpful, professional and patient.

Excellent customer service! Justine was extremely attentive and provided us with all the help we needed. We truly appreciate her assistance!

Paul is angel disguised in human form. He is very very helpful, professional and patient. Please, do not hesitate to seek his service, you won't regret it.

I made all shopping 🛍️

Justine at the Linden store was great to work with and patient! Thank you

Very patient, loved my experience shopping here, and will definitely come back for any house needs. Couldn’t have asked for better customer service. 10/10

Justine Johnston was very nice and helpful.

Had such a great experience! Justine helped me and she was awesome. It was a quick and easy experience. She helped us get our perfect couches. I would definitely recommend this store and Justine.

Very informative and friendly.

Great experience at Ashley furniture. Alan was my sales person and he was fantastic. He was patient while I made decisions, changed my mind then made new decisions. Great experience overall!

(Translated by Google) Alan very professional and attentive in the next purchase I will look for him again (Original) Alan muy profesional y atento en la próxima compra lo buelvo a buscar

(Translated by Google) I am quite satisfied with the service provided by Alan at Ashley Fornitures. Your kindness and courtesy. (Original) Estoy bastante satisfecho con el servicio brindado por Alan en Ashley Fornitures. Su amabilidad y cortesía.

It's amazing when you could go into a Furniture store and have great customer service. Steve was very professional and helpful.

Justine was very awesome from the time I walked in. She was very tentative to my needs and a good salesperson.

Tiffany L was very helpful and a great person to talk to about space for furniture!!!

Ashley was amazing efficient and effective at the same time and very knowledgeable!

Alan sales rep was so professional in what he does and very pleasant to work with. He deserves a 10 Stars. The store has great selections as well.

Fast Patient

Tiffany the saleswoman was terrific, greeted it us right away, was very knowledgeable and was very helpful in helping us find our kitchen set

Was looking for a couch, visited a few Ashleys and decided on the Carnaby. Justine was very friendly and helpful in making the purchase easy. They also price matched the online price since in store price was higher which was nice. No issues so far, would go back.

Alan and Chad was a great help..I truly recommend this place

My wife and I went into this store for the first time in hopes of finding a queen sofa sleeper set for our living room. Justine Johnston greeted us as soon as we walked through the door, asked us for our wants and needs, and proceeded to show us what their store had available. We had something in mind that we found from Ashley’s website and even though they didn’t have it in-stock, Justine was able to show us similar options. We finally ended up with an Albinger Queen Sofa Sleeper set, hoping to arrive very soon. Justine is a valued asset for this Ashley’s store, and we thank her for her kindness and helpfulness.

(Translated by Google) Excellent service from Ala, she was very patient and explained everything to us in detail ⭐️⭐️⭐️ (Original) Excelente atención por parte Ala, tuvo mucha paciencia y nos explicó todo a detalle ⭐️⭐️⭐️

(Translated by Google) Alan was very attentive and patient, recommended!! (Original) Alan fue muy atento y paciente, recomendado !!

Really underrated and very helpful. Love her service(Justine)

Alan was excellent. Very knowledgeable and helpful.

Alan was the best super helpful And patient !!!

(Translated by Google) I really liked the attention and service of the seller Alan, excellent service. Thank you. (Original) Me gusto mucho la atencion y el servicio del vendedor Alan, excelente servicio. Gracias.

I came in today to ashley furniture looking for a bed room bed and a matress, Alan was the sales person helping me was quick and very informative. Great service !!

Alan has a lot of patience. Very professional and has knowledge about the different types of furniture. I wanted a certain living room look and 1 hour later I purchased and set up my delivery

Justine was very knowledgeable and helpful in assisting with my purchase

Alan has done a wonderful job in pointing us to the right furniture based on our needs and taste. He is with us through out the time until we finalized the purchase. Ashley is overall nice store that has varieties and contemporary furniture. Thanks

Justine was very pleasant and healthful

Justine was very helpful helping us design and purchase our couch today! We appreciate the friendliness and help!

Tiffany is such a great employee great fast help

Purchased couches from here (the purchasing process was smooth & staff was helpful.) We had a SCHEDULED delivery & paid for SCHEDULED delivery services and nobody showed up with the couches. Amazon has a better delivery guarantee than this place. I took off of work for this & had been home ALL day, did not leave my house for 1 second & nobody called us, nobody communicated with us, until we reached out several times. Then the person who contacted us said they were 1 stop away and nobody came. Then when we tried calling that number back they shut their phone off. This place is a joke and to charge such price for a scheduled delivery date and not show up is ridiculous and inconsiderate of others. I hope this place goes out of business.

(Translated by Google) Today Alan helped me, and his service was excellent, he explained it to me very well, he knows the products he sells (Original) Hoy dia me atendip Alan , y fue excelente su servicio, me explicó muy bien , conoce los productos que vende

Alan was very helpful he gave valuable information got my daughter a bedroom set and she loves it

He was very helpful. Paul metellus what's very helpful

Alan was great! Good salesman! Awesome we got a couch! Fantastic experience!

Store closed during opening hours. Saturday 10am. Drive here pointless.

Alan was very patient and very kind. Answered all of our questions and showed us the outlet and nice pieces we would like

Paul was very amazing and helpful!!

is beautiful and good

Justin is very nice employee at Ashley . she gave her best to tell about everything and try to make a deal.We are happy to visit here.

Steve is very proactive and friendly to deal with customer. He gave his best today in our deal and finally we got are best product from ashley .

Justine was a big help!!

Paul was an excellent service rep. He was patient informative knowledgeable and was a pleasure to work with. Thanks again Paul!

(Translated by Google) Alan excellent attention (Original) Alan excelente atención

Salesperson (Alan) was very helpful and patient. He did not hover and was very informative. Helped us when purchasing our couch set. Would highly recommend him!!

Amanda was great! She was kind and educated us on what will be the best couch for our life style. Great great service!

Kelvin from Ashley’s linden was absolutely amazing! We have been Shoping around for months looking for a bed set and haven’t found luck. Today was actually the first day I was confident enough to purchase our bed set. Very attentive and understood our budget and made us so comfortable throughout the whole way. Thank you kelvin

The staff are very professional at their job. One of them was Justine was very helpful and very patient.

Jeff was very nice and personable.

Jeff was amazing!

Amanda made me feel very comfortable and had me and my wife’s best interest as her priority the whole time! Very knowledgeable! Hope to deal with her again after such a pleasant experience!

Today we bought a new couch all thanks to Amanda! She was so pleasant from the moment we walked in. She was BEYOND helpful and very knowledgable. She made the decision making process a breeze. Amanda really took the time to explain everything and make sure we will be 100% satisfied.

Great people and excellent customer service.

I just bought a sofa set, and Alan was incredibly helpful… I will definitely come back to this store.

I came into Ashley today looking for bedroom furniture and was so undecided and all over the place. My Sale's Associate Alan was very patient and also very helpful. The whole team was very helpful! They definitely provided excellent service!

Jeff really helped me find a great TV Stand with a built in fireplace and it looks really cool!

Jeff was the best salesman 10 ⭐️

Please come check us out! Under new management! We are ready to help make your new home or existing home your new favorite space! We can also help you get the best night sleep ever! Mention this review or the photo for $50 off your delivery charge!

Jeff was very knowledgeable and friendly. He made my experience very pleasant and easy.

We appreciate you Jeff A. Salesman . Thank you very much!!!!!!!!!

Used Ahley furniture for the first time at Linden, the staff is very friendly, Specially Jeff the guys who's helping me.

Amanda was an absolute rockstar! She was immensely helpful in our first time purchasing a couch. We told her what we were trying to avoid and our needs and she successfully assisted us! Her customer service, sales skills, and knowledge on inventory was very impressive! 10/10 would shop from here again and will look for Amanda!

Jeff was extremely professional and helpful. He provided legendary customer service. Thank you Jeff.

Amanda was great

Kelvin is very professional and was extremely helpful. My wife and I are very happy with the purchase. We highly recommend Kelvin.

Jeff and the staff at Ashley are very friendly. They answered all my questions. I can’t wait to receive my new sofa.

Jeff was very helpful , attended us and helped us find the perfect dining table ! Thank you !

Jeff is super friendly and attended us very well, we got what we wanted when shopping and he gave us the best deals, I recommend to look for Jeff when you go here.

He was very helpful and knowledgeable. He helped pick a very nice set for my son.

Jeffery exemplifies excellence as a sales representative. His assistance in guiding my fiancée and me through the selection process resulted in the acquisition of ideal furniture for our home. His demeanor is characterized by professionalism, politeness, and exceptional communication skills. I wholeheartedly endorse him and will certainly seek his expertise again in the future.

(Translated by Google) I loved the way they treated people and the excellent service ❤️ (Original) Me encantó la forma de tratar a las personas y excelente servicio ❤️

Jeff was very helpful and pleasant to work with.

Had a wonderful experience with Adam from the Linden, NJ location! He was extremely pleasant upon entering the store and helped me find exactly what I needed! Thanks again Adam!

Had an amazing experience here with Adam at the Linden store, he went above and beyond to make sure I got by dream couch set.

Adam in Linden, NJ did a phenomenal job of helping us purchase our new sectional. Even sold us a great protection plan. thanks!!

(Translated by Google) Jeffrey's excellent attention and a lot of patience convinced us with our purchase. (Original) Exelente atencion de Jeffrey y mucha paciencia nos convencio con nuestra compra.

Adam from the Linden store was great. we were buying new furniture for our family room and the process was super smooth!

Adam in the Linden store was extremely helpful as was the young girl behind the desk. All our questions were answered and both were very personable & professional.. We will definitely be back!!

The salesmen were quite friendly 🫢

Came here to find furniture for my living room and dining room. Jeff was our sales representative. He was very attentive and helped me find the sofa set that I wanted. I would recommend him to anyone who wants to purchase furniture here.

Shopped at the Ashley in linden. Adam was a amazing sales associate I definitely will recommend to any one I know in need of new furniture 😁

It was a great experience Stephany gave us a great costumer service and store discounts. I’ll definitely be back.

My experience with Jeff was pleasant. He knew good stock and was very engaged

I was greeted when I entered and asked what I was looking for. I told the person he said go to the back and look I will come after. I was there almost 15 minutes waiting for assistance no one came. Customer service is not good enough. A customer needs assistance when they enter your store. Staff there talking and I'm there waiting for a help.

Our sales person , Jeff did a great job helping us find a couch that matched our measurements and style!

Great customer service when purchasing our couches ask for Jeff aka “AP” he was great!

Jeff was very pleasant. I’d like him to have more answers, but was very helpful overall.

Excellent service with Jeff , he was very helpful and knowledgeable. He made the experience very comfortable and I would definitely recommend asking for him as soon as you walk into store. He even stayed after hours to make sure everything was completed and in order. 10 out of 10 for Jeff. Thank you again!

Neilydis was helpful and she help me pick out very vibrant pieces! she is very attentive and has good knowledge on the products. I would highly recommend her for someone coming into the store. The manager shawn was very helpful as well.

I worked with Neildys and she was so kind in assisting us on our search and was just wonderful all around

Jeff was great with orienting me throughout the store and helping me pick my furniture of choice. He was very professional and knowledgeable of the furniture. I would recommend anyone to work with him while browsing in the store.

Farnell was absolutely the best....best customer service I have received on a long time

I came in last Thursday and was assisted by Aries, While i didnt buy anything at the time he was very helpful and patient and made sure all comcerns were gone. Will surely return in th future for service like tnie

Jeff named guy helped me alot in getting my bed and sofas sets, and helped me in getting Discount. Really helpful man.

Jeff was excellent and he helped us find our Living room sofa set. He has good knowledge, he took time to explain all what we asked for and was patient with our questions. I recommend to reach out to Jeff if you are at this store

Tiffany was very helpful and displayed great customer service. She was a gem.

Our sales associate Jeff was very friendly, helpful, and answered all questions we had. He was attentive without being pushy. My partner and I have been shopping around for furniture and some other places we'd gone to had very pushy sales associates. But not Ashley. Couldn't be happier with our bedroom set and we're awaiting the call that our sofa came in ! Also the manager Charles is very friendly and funny ! Would recommend this location to anyone looking for furniture.

Salesperson Aries was very helpful with the sale having great patience with my parents. I would work with Aries again for a future furniture need.

Treats staff HORRIBLY as a customer witnessing this tragic action by the management… please by all means do not spend your money here .. i ended up walking out taking my business elsewhere

Horrible customer service in store

Farnell great customer service

Farnell was amazing. The entire staff was great.

Farnell customer service was exceptional. Kind,charismatic and super helpful. He answered all my questions, as well as showed me my financing options. I will definitely be coming back.

I would like to give big thank you to Farnell and he went above and beyond with customer service and he answered all my questions and I will be sending over my friends and family his way to help out .. thanks again

Farnell best service ever was in and out super quick and got the best deal!

Farnell was very amazing .. very knowable and fast

owners should really see how those managers treat the girls. those men are absolutely disgusting and should not be working around women. they yell at their employees in-front of customers, they yell at customers for not accepting pathetic discounts on things worth hundreds or even thousands of dollars. come here for yourself and watch how these men harass the workers, its an absolute joke. never coming back to this disaster.

needs new management asap. Mike P, the manager, thinks its okay to disrespect customers and new hires apparently. a female worker was helping me when this guy decided to come out of nowhere, interrupted us and judged her sale tactics infront of me. he than tried to give me a “deal” and when i didnt want his “deal” he gave me a nasty attitude. so i left and bought what i needed somewhere else. Manager to Manager, you do not know how to handle a customer, an employee and your store.

What ever you do don't buy in ashley and if you do don't waste your money on insurance because it does not cover nothing they tell you it covers everything when your purchasing but when you need to used the insurance it don't cover

Enrique, did an amazing job as he assisted us through the whole entire process of picking out the right furniture for my mom’s bedroom for her new home. He was patient and gave informative details about next steps as if related to purchasing options for the bedroom set we purchased. When you go in to Ashley Furniture he’s your guy.

Enrique is probably the best trained furniture salesman I’ve ever worked with. He’s a pleasure. Don’t waste your time at other stores.

(Translated by Google) They do not help the customer after a purchase, at first very friendly selling the product and then everything is terrible service. So many women working there and doing nothing. Their bored faces depress the customer (Original) No ayudan al cliente después de una compra, al principio muy amable vendiendo el producto y después todo es pésimo servicio . Tantas mujeres trabajando ahí y no hacen nada . Sus caras de aburridas deprimen al cliente

Do not shop retail ...ask for the district he will give you uo to 50 off... Walk away ....

My husband and I were in the market for a new couch and felt this was the best bang for our buck, or was it? Our salesman (Enrique) was the only reason we decided to buy from them because he was amazing. He was patient, sweet with my children, and just a pleasure to work with. However, the manager (Massoud) not so much. It seemed to be a bother to him that we had so many questions and concerns about the measurements. The salesman had gone over to Massoud multiple times with questions from us but Massoud only came over to check once about questions and then was arguing with our salesman (Enrique) not too far away. Our salesman apologized to us, however Massoud did not apologize for his behavior. The salesman (Enrique) also found out, once we decided to buy the couch from them, what I did for work and wanted to give my family a discount (I am a paraprofessional in a behaviorally disabled classroom). He was told no by the manager. We can't lower the price that much and refused. It was literally $100 off the couch, I was already paying $2100 for it. They did price match to a certain extent but $4000 for a couch @ Ashley that costs approx. $2000 at another chain, doesn't seem right.) I ended up calling to get an update on the couch a week later and was told 2/2 or 2/3 it should be available at the warehouse and ready to deliver after that and to call in a week. So I call today, and now it is not to be delivered until 2/24. How? How did we just jump 3 weeks? I was very unhappy and told them I would like to cancel my order. I went in to cancel, said hello to Massoud, who barely looked at me, and advised him I was here a few weeks ago but I would like to cancel my order. He grabbed the papers, cancelled it on his end and just says go to her for your refund (pointing to Tameya, the receptionist/customer service rep. who was extremely helpful and nice) and walks away. No what's wrong? How can I help? Why do you want to cancel? Nothing. His customer service skills are non existent. I am not looking for a red carpet but a simple how can I help goes a long way. My advice, if you are looking for anything, don't bother coming here and go elsewhere. It was more of a headache than needed to be. Good people skills are important and if you don't have them, maybe you shouldn't be in sales. Thank you once again to Enrique, you were a pleasure to work with and I wish you luck at your new job, hopefully they treat their employees and customers better than we were treated by Ashley's manager Massoud.

I came in today to finance a piece and furniture and Habiba ( Obehi) took care of us today. She was nice up to the point where we asked to finance. Her demeanor changed and told us finance was only $1,000 and up when in fact we were told $500 and up. Because she is a sales associate, already trying to get us to spend more money. Then she was going to have us apply for the credit card up to 1,500 without even telling us. We asked for a break down for taxes & delivery and she seemed baffled. She didn’t talk to us throughout the whole process and just called us over when we were ready to pay and left. Overall very unprofessional customer service because you should not get upset when someone wants to finance instead of paying in full because you’re a sales associate. Manager had a great attitude and very helpful. Ladies at the front did not have a great attitude either.

I gave them one star only because 0 stars or negative stars was not an option. I went to this store to purchase an item and advised them I'd like to use my pre-approved financing. I was told that was okay and I paid my deposit and signed on the dotted line. My sales representative was one Anthony Acosta. When they tried to apply the credit it was unsuccessful. They told me it's likely a system issue which they'd fix and finalize my transaction. I left the store expecting that in due course my item would be delivered. After several follow up I called and was later advised they do not in fact use that finance company. They suggested I try a different company they partner with, which I did not because it offered less than the pre-approved amount. I later went to the store to try seeking a workaround and was met by a young lady with the most abrasive attitude I've encountered, who spoken to me and my wife with such scorn and disdain (for whatever reason that was) I ultimately decided I'd cancel the transaction and take my business elsewhere. I've contacted Anthony several times to get information, updates my refund and to date 3 months later, they've not responded, refused to cancel the transaction and/or refund my deposit.

Do not under any circumstances spend your money here. The customer service is garbage. They took my deposit on a transaction and refused to return my deposit when they couldn't complete the transaction because they don't accept the finance company I was using (that's after telling me that I could use that company, they just need to update their system to include it).

Simply put, this store and franchise does not care for there customers nor there employees. Stay far away and go to Secaucus, Paramus, or Fairfield instead.

Awful customer service. No professionalism and rude! Don't waste your time at this store unless you care to be treated disrespectfully.

(Translated by Google) This store is not good, do not buy them there. Sellers tell them a delivery day and it never arrives. I go for two months and they don't deliver the bedroom set. They only left the bed and the rest of the set. In two months I want to return the bed to buy another set and they don't want to. They are some scammers and liars do not buy in this store and even less with the seller Antony Acosta (Original) Este store no es bueno no comprar ahí los. Vendedores les dicen un día de entrega y nunca llega voy dos meses que no me hacen el delivery del juego de dormitorio solo dejaron la cama y lo demás del set que en dos meses yo quiero devolver la cama para comprar otro set y no quieren son unos estafadores y mentirosos no comprar en este store y menos con el vendedor Antony Acosta

Very nice and clean establishment! Everyone was helpful and friendly but my sales associate Tiana was especially informed, engaging and helped me find pieces I love! Can’t wait to get my new furniture!!

Tiana was so helpful and friendly. The item we wanted wasn’t available but she helped us find an alternative and worked with us. Great service. Thank you for your help!

(Translated by Google) Hello, I bought a living room set in your store a year ago. First, the delay in delivery was quite long. Second, when they brought me the game the next day, I had to travel for a week. When it arrived, I went to organize it and I had a broken chair. I went to the warehouse and the same one. The person who sold it to me didn't even look at me. He reluctantly gave me a number to call. They have never given me a solution. They pass me from one person to another and no one gives an answer. I went back to the store and I've been lacking loyalty in this for a YEAR. and responsibility I would never recommend this store to anyone I am missing a single fee and I never got a response what a shame that they are so dishonest with people (Original) Hola compré un juego de sala en su tienda hace un año primero la demora para entregar fue bastante segundo cuando me trajeron el juego al otro día tuve que viajar por una semana cuando llegue fui a organizarlo y tenía una silla rota fui al almacén y la misma persona que me lo vendió ni me miró me entregó de mala gana un número para que llamara nunca me han dado una solución me pasan de una persona a otra y nadie da respuesta volví a la tienda tampoco en esto ya llevo un AÑO que falta de lealtad y responsabilidad nunca recomendaría esta tienda a nadie me falta una sola cuota y nunca obtuve respuesta que lástima que que sean tan deshonestos para con las personas

Great experience and selections. Habiba was so friendly and knowledgeable. I really recommend her and the store.

Habbiba Trozzo was super amazing! Best customer service we have ever experienced! She helped us make a very good purchase. I think she deserves a raise. She went out and beyond. We are grateful to her! Thank you!

Couch took 6 over months to arrive. Fell apart in 2 and 1/2 years. Called to claim on my 5 year protection plan, but it doesn't cover the couch breaking from normal use? SCAM. Spend your money somewhere else.

Igor was amazing and very helpful !

Enrique and anthony acosta are very brilliant sales man they guied us very nicely love to buy bed room set with them 😍😍

No one greeted us when we walked in. Also these prices are shockingly high

The employees were friendly and the manager, Sal, was an absolute lifesaver on finding the right aesthetic, quality and cost for furnishing our home. He single-handedly gave us the time, flexibility, knowledge and peace of mind that we needed to make these decisions; making this entire process smooth end-to-end.

Lauren is a Good Saleswoman and She will Get You Right She Took Care Of Us Real Good

Enrique angui is the Best sales person Ever, he's very professional, kind,knowledgeable explaining details about your furniture, I highly recommend this store! Thank you

I had a bad experience buying here. I got a sofa bed from this store. The delivery guys, put it together and damaged one of the legs of the sofa, they were rushing to leave and told us to report it so we can get fixed. I called plenty of times and also emailed and never got an answer, so I WON'T RECOMMEND THIS PLACE WITH SUCH A BAD CUSTOMER SERVICE. ✌

I had a great time with Habiba, the Sales Representative who took care of me at the Linden store. The over all ambience of the store was very welcoming. I got a Drawer Chest and the protection plan and delivery were seamless. Over all pleased and satisfied. I will definitely be returning.

Igor is the best! His advice was so helpful and reasonable. Very friendly and nice gentlemen. მადლობა! 🇬🇪

Great service from Gary he took care of me and my husband. Customer service was excellent. When we went to pay Teresa was very rude and and seemed annoyed with us. Would’ve given the place an overall 5 stars because Gary gave us great service but she ruined the experience for us.

Garry was great

Hello!, first of all I'm giving this furniture company 1 🌟 because It doesn't let me give a zero , I'm going to start by saying that this is the worst experience ever with this company. I've purchased a king bedframe with mattress and box spring back in April 20th 2023 I was guaranteed that the delivery was going to take 2 wks for the whole set to arrived to my house. Happened to be that the delivery took a whole month to arrived.Not only that when I received the bed etc, The bed frame was stained all over the headboard and foot board, the mattress wasn't the one I tried in store or purchased. Then I called the store where I purchased the bed in linden new jersey, to let them know that they've sent the wrong mattress being that the mattress was on sale they couldn't replace it with the one I chose in store and bcus that delivery guys already had opened it. Then I had to called guest services to let them know as well my concerns about the bed being stained and the mattress not being the one that I bought in store they said they'll gonna let me know in 7-10 business days to call me back to arranged an appointment for someone to come and clean the bed frame. After 2 wks the person came with a bottle of upholstery cleaner and a rag smh. Now a 2 wks ago I called guest services again bcus the damn bed has a HORRIBLE SQUEAKY NOISE LIKE IF THE BED IS 20 YEARS OLD! 😠 I explained AGAIN MY CONCERNS THEY SAID IN 7-10 BUSINESS days were gonna contact me here we go again a wk and a half later I called to see the status because this noise it's really bothering me at nights and keeping me from sleeping. That there policy says that they have to give it a 7-10 business days in order for the "ticket" order to be reviewed by thesomebody in the office. 5 days later I received a call that the box spring cannot be replaced or fixed because it was purchased as a sale tag item. Meanwhile I'm still paying for the stupid bed 🛌 that has given me so manny troubles and have purchased protection plan for the whole entire stupid bed!!!!!. I will definitely bring this up to corporate.

It was a pleasure doing my purchase with Gary. Very polite.

Customer Service was beautiful Thanks to Lauren. Got a beautiful living set with no money down. I would come back here anytime I need furniture Thank You Guys.

Please do not buy any furniture from Ashley furniture save your hard, earned money and go somewhere else you'll thank me later!1) The furniture is made very poorly it doesn't last more than about a year! and what's worse they refuse to stand by their so-called warranties2) We spent over $3000 for a couch including a $200 for a 5 year warranty.3) Now we find out (13months later) that the warranty is not worth the paper it is written on...Yes labor is up after one year (true ) but what about the five year warranty I now discover that too is useless anyway...4)The best they can do is send someone out to inspect it,.. oh and that's another $150 but it cannot be repaired since this particular product is discontinued and parts are no longer available and they call this customer service?5) They told us in the store they stand behind everything they sell AND they manufacture their own furniture?6) That seems to be a Bait and Switch, because somehow their own manufactured couchwith all the parts is discontinued..?if you read the so called Ashley Regency newsletter they claim to be putting the best foot forward putting the customers in focus etc. etc. nothing could be further from the truth. Find another furniture home, this one gets a solid DI have filed a report with the Better Business BureauLarry K NJ

Enrique Angui was very polite and assisted me with the couch I needed. I was going to settle for a couch on the clearance and he helped me to not settle for something I didn't like. Lastly, his customer service is top-tier. I will shop with Ashley Furniture again.

Had a fantastic buying experience. Igore was extremely attentive and accommodating to help me find exactly what I was looking for. He and the Sales manager were very pleasant and easy to deal with. They also were great at working within my budget and helping me take advantage of awesome sales and discounts.

Garry was excellent, very patient and he answered all my questions. Great experience!

Enrique is an amazing sales man. He made sure we were educated on all furniture and we left very satisfied. Thank you Enrique for making our visit to Ashley Store beautiful.

Gary was amazing and very informative about the products in the store and had an answer to every question we had.

Please stay away from this location. Went in to cancel my order, and walked in as soon as the store opened on 10/01/2023 and the entire place stunk like weed. The guy who was supposed to cancel my order and credit my refund, never canceled my order and charged me, instead of crediting me. The salesperson hasn't returned any of my messages. Save yourself and do not visit Ashley at this location

Excellent customer service from Garry

Gary, the sales rep, is wonderful! It was a fantastic shopping experience.

Garry was phenomenal! Very kind and knowledgeable.

Great customer service! Good overall experience and competitive prices.

Garry is your go to person, just let him know what you are looking for and he will guides you thoroughly. Thanks for the help and appreciate your help and time.

Great. Enrique was very helpful and reasonable.

Associate Gary and his manager Kelvin both are great, whole process was smooth, understood perfectly what we are looking for, and helped us to get the right item in right budget. Don't waste your time , go straight to Ashley linden NJ.

Anthony was amazing, super knowledgeable, friendly and really helpful. We look forward to receiving our furniture and purchasing more furniture for our new home!

I chose Ashley Furniture as a previous customer and at this store I was greeted by Gary. Gary and I immediately hit it off, trading stories and in general establishing a relationship. I purchased a couch which initially would not fit through my door therefore it had to be rejected. I returned to the original store of purchase and while I found a suitable replacement it was not what I wanted. I went Ashley Furniture website, found three potential replacements and found a replacement. I recommend working with Gary as your salesperson at Ashley Furniture.

Gary was awesome to deal with! Highly recommend working with him.

From the moment I entered the store a few days ago, I was greeted with professionalism and courtesy. Gary allowed us to browse on our own but found his way over to us to provide information and suggestions in a timely manner. Gary seemed to be a very experienced sales person and was the reason I came back today to make the purchase. Gary and his store manager worked out a great deal for my sofa. I’ll end up going back to grab a few more items. Excellent experience at this Ashley store off Route 1 in Linden, NJ!

Horrible customer service. Went to look for a table and found one in the outlet section. We asked a store rep, Anthony, for the price. He informed us we'd have to take it off the floor and kept pressing us to answer if we will take it or not. We repeatedly said we cannot confirm if we will take it or not if we do not know the price and dimensions. He was so nasty and started to raise his voice and then said "ok we get that you need the price and dimensions. Someone else will help you." Waited for someone else to come for a while and no one showed up. We decided to leave since the interaction was so disrespectful and rude and informed another staff member. The staff member started to explain that women have several bad days in a month and men have their own bad days. And continued to talk about women on their periods. Which has nothing to do with this situation and is very inappropriate. Horrible customer service. 0 stars for this place. Definitely do not recommend interacting with Anthony or any of the other staff.

Had a very bad experience shopping for furniture here yesterday. The staff member was not at all welcoming and had a bad attitude since we started talking, it was the old guy in blazer - not sure if he was having a bad day or was just grumpy in general. I requested to change the sales associate and started working with Anthony, he said let me check on my computer and get back to you. To my surprise he never got back to us, we were waiting on the floor for 20 mins, called other Ashley store in Green Brook and picked what we wanted from them! Avoid this location at all times if you want good customer service and shopping experience.

Extremely disappointed with the service at Linden location. DO NOT SHOP HERE. On 8/18/23 @1pm me and my wife went shopping for living room set, GG sales person was very polite and professional during this time, after 45 minutes of looking through the various sets we picked out the furniture we wanted. We asked GG to crunch the numbers with sale price, we also comfirmed with her that if we see same furniture cheaper that she would match the price from reputable site. As a long time Ashley furniture customer, we are fully aware of their price match policy. She confirmed and we took measurements and headed to the counter to make the purchase. During this time, I'm researching the furniture and found the same set online for a lower price, GG said okay and asked me to put the furniture set in the shopping cart so she could see final price. I did exactly that and during this time the so called manager, comes and says can you I see where the furniture is listed for less. I showed him and he asked to take a picture of my phone with price listed for same set $3,502. At this time, so called manager stated it might be an additional $20 compared to price I found listed online because their margins, I said no problem. So cled Manager says let me call management to have it approved, he returned 5 minutes later stating I can't match the price, we asked why not, he stated we only match our own Ashley online prices which makes no sense, I informed him my entire home is furnished with Ashley furniture and that we've used same reputable online site to match price for our bedroom set without any problems. He stated if it's cheaper online why are you here, which was very insulting. At this point I felt totaly disrespected, his is attitude was unprofessional, demeaning toward us and he was totally misrepresenting store policy, he was contradicting himself because he had just agreed to match now and now they don't match. I requested to speak to a supervisor and he said that no one was on the premises in a dismissive tone. GG appeared to be totally imbarrassed of his actions. We had just developed a rapport with sales person and so called manager destroyed that rapport within few minutes. I walked away feeling very shocked and disappointed about the service we received. No respect for our time, our money and he outright lied to our face. After driving 30 minutes to this location, and being disrearded as a long time costumer. I will never shop at this location again and I'm advising others to BEWARE. HE Literally shut GG sale down and lost a potential retuning costumer. We have an Ashley card which we've had for many years, we've made serveral purchases from Ashley over the years and never been treated this way. I'm alerting potential costumers and corporate of the terrible experience i had at the Linden location. His behavior was totally unacceptable. After leaving the store we both felt extremely insulted and discouraged from shopping at Ashley Furniture in the future .

Anthony at the Linden store was amazing, he let us take our time and really look and decide! He was right there when we needed assistance! We will be coming back!

Say they have black Friday sales I got a little break I'll be back

7-15-2023 We had the best experience at Ashley Furniture store in Linden NJ. We have been here a few times and just left. Today we had the most wonderful woman take care of us (TELLY). She was sweet, kind, and just a great help. This time we bought the furniture we liked and also because of Telly. If she was not helping us, we probably would have just left again. Telly has left us with such an amazing lasting impression. She’s truly a great asset to Ashley Furniture. Thank you Telly! Sincerely, Anthony & Mary Mele

I had a great experience purchasing our dining table set. Enrique was a great sales specialist and answered all of our questions thoroughly. I would highly recommend coming to see him for your next furniture purchase!

Farnell was friendly and very helpful with meeting my furniture needs

Farnell was very helpful and had great customer service!

Farnell - great customer service! Super helpful and answered all of the questions I had.

Farnell had great customer service! Worked with my budget and made the process easy and less stressful than I thought.

Farnell is very professional and helpful. He has great customer service and answers any questions or concerns you may have

Farnell was terrific.. very very very very funny knowledgeable and quick.. awesome for Ashley's

Farnell Florestal very helpful kind and generous. We told him what we needed and took us right to what we wanted

Farnell was amazing and very professional.

Farnell was an awesome help! He answered all of our questions especially since we have pets and needed a pet safe option that’s comfortable and easy to clean! Thank you for your help!

Came in a couple times to find a couch that met our needs/ fit our space. Hassan A was very kind/ supportive and had a lot of knowledge regarding the inventory. His positivity and easy going attitude made our experience smooth and quick. Thanks Hassan!

Farnell was very helpful, friendly and great salesman!

Farnell, professional and quick service! He did dat! 10 Stars!!!!

Darnell was terrific by far the best salesman I ever had anywhere. Please recommend him

I can't say enough great things about this place. Ashley stores in Linden, from the moment I walked in and was greeted by Lauren, until the time I walked out! I visited yesterday and left because I wanted to take some more measurements and walked back in today and found what I wanted. Lauren was friendly, approachable and gave me great advice to help create the look I was going for! I'll even add a photo of the chair that I purchased. She went out of her way to find help, Mark came over and together we hooked up the chair so I could see how it worked as a recliner. Mark demonstrated before I tried it out. Then Lauren tried it also! Its easy to shop in a place where everyone truly loves their job. This is why I have shopped Ashley Furniture in the past and will continue to do so. Thank you Lauren for all of your help! And thanks to Mark too for trying out the chair first for us. You have a great team there!

Franell was so sweet and took his time with us. Didnt make us feel like the sale was forced. Very amazing experience.

Franell was great. Thanks for the help!

Farnell was very attentive and amazing.

Farnell was great! Very attentive and thorough.

Excellent customer service and sales. They were friendly and helpful but let us take our time to look around and showed us things that matched our style and budget. Hassan was so friendly and took excellent care of us.

Service was ok but they are just saying what you want to hear to get the sale…wouldn’t trust them on sizing and finishes. They don’t have a return policy and tell you that you have until they install it to cancel but never tell you about the fee you gotta pay if you cancel. Couch is ok but the finishes and trims are so badly made. They stapled the material over the leg holes so we had to take it off and re-staple it. Cheaply made, WOULD NOT RECOMMEND.

Efficient and want to give the best prices! Price matching available

No high pressure sales here! Hassan was helpful,informative,and very accommodating in helping us get the furniture to meet our needs. 😀

Hassan was great! Very professional and straight forward.

Excellent customer service! Worked with me and my wife with every aspect of the furniture sale and installation. Farnell was very knowledgeable and personable. Highly recommend.

Farnell was great awesome and please request him

Farnell was excellent and provided the best service Promote him!!!!

Mark, Farnell, and Telly Great service! Very patient and helped us find our living room and bedroom set. Fast service.

Had a great service thanks to the help of Farnell. He was friendly and professional.

Farnell great customer service very professional and knowledgeable please request him

Hassan is super nice always with a smile and very professional you should have more employees like him. Thank you 🙏

Farnell was very attentive and helpful.

Farnell did a great job helping us pick up furniture, gave us all the information we needed to make a good decision. Great customer service

Farnell did a great job and also provided a really good discount for me today!!

Great customer service!!! Hassan A. Was the best!!

We had a great experience buying new bedroom furniture. Enrique was so helpful showing us around the showroom floor and patient with all our questions. He didn't pressure us and gave us time to think it over. He honored the price he originally told us. Very friendly!Would highly recommend this Ashley to anyone furniture shopping! Telly was so polite and helpful in scheduling our delivery. We'll definitely be back for new couches next!

Brian at Ashley Furniture was patient and very accommodating as we shopped for bedroom furniture. Very pleasant shopping experience.

I was extremely impressed. Hassan A. Was very professional, knowledgeable, and helpful. I was able to make my purchase knowing that I made a great choice. Thank you Hassan A.

We love Hassan ! What an awesome deal. Thank you 😊

Another great experience at this location :) Telly helped us out so much! She got us all of the information we needed to purchase our furniture quickly.

Farnell was a grat salesman. I came for a bed And ended up getting more than I planned but I got home I was very happy that I did. I felt very confident with my purchases.

Farnell- Great service, Promote him again

Thank you to Hassan and Andre for their excellent costumer service today! I can’t wait to see the room completed!

Hassan was a great help; very friendly, gave thorough explanations of furniture we selected and ended up getting a great deal.

Hassan was very knowledgeable about the products and very helpful in helping my roommate and I find exactly what we were looking for. Would definitely recommend him as the service rep to go to!

Farnell was has Excellent customer service. Very knowledgeable to what we needed

Farmell great service. Ask for him

That EO love! Farnell

Great service and excellence prices Will come back again.

Good deals. Try to negotiate

Very good person, very good communication, excellent treatment..👑✌️

good communication excellent person 🥳🥰👍🏼✨

Farnell, quick fast excellent service

Enrique has been extremely helpful.

Hassan was extremely pleasant and helpful.

Farnell was excellent at his job! He helped us with everything we were liking for! Fantastic costumer service, very charismatic. Will definitely come back in the future

It's was a great experience with Farnell and very patient with my little one in the show room thank you!!!

Farnell was amazing, he was very helpful as it’s my first time buying a piece of furniture for my new living space & he was full of helpful information! Ask for him at Ashley’s !

I had a great & fast experience purchasing furniture with the sales representative Enrique. Purchase was fast & swift with Telly. I’ll definitely be back

Enrique was the best salesmen ever very patient honest and truly one of a kind thank you

Enrique is the best guy in this store really informative really knowledgeable person polite and respectful

Farnell was very helpful and knowledgeable. I Came in looking for a new dining room set. Farnell greeted me at the door and helped me with my purchase from the beginning and until the end. I recommend going to Farnell if you would like the best experience with your purchase.

Extremely disappointed with this - DO NOT SHOP HERE IF YOU JUST WANT TO BE TOLD SOMETHING SO THEY CAN GET THE SALE. Service was okay getting the furniture. Everything since then has been an awful experience. We told our salesperson we needed the couch by this Friday, March 24th. We were assured by our salesperson AND the person checking us out it would be 100% there by then. I can see now they were pretty much just assuring us at this point to get the sale. I called 2/28 and was told they do not have a tracking order for it yet. I called again on 3/15 and was told it would NOW be at the warehouse on April 3rd, but could still come earlier. I called again today and was now told it would be at the warehouse on April 8th. Also, I was supposed to receive a phone call from then, but be aware you will never hear from them unless you reach out. I was told not to shop here and 100% will never again, take the reviews to heart and expect multiple delays on your delivery, even if promised otherwise.

Farnell Excellent sales rep, well recommended

I had a great experience on getting my love seat. Farnell was helpful and made the process a lot easier.

Farnell was great and so helpful! Would highly recommend him and Ashley.

Farnell was awesome!!

Stopped by to shop for Lyft recliners, and the only one they had on the showroom was broken. Suggestion: Make sure the furniture on the showroom that needs to work actually works. Lost of a potential sale that day. Ended up driving to a Raymour & Flanigan store (five-star). The best choice for selection, price, and customer service.

Farnell- Great customer service, excellent knowledge, quick & honest.

If you are headed to Ashley furniture ask for Lauren, I had an amazing time looking at all the different sofas, she was extremely helpful and just an overall lovely person. Will definitely be coming back for more fantastic deals.

Farnell was a lot of help I appreciated his time and help. Very patient and made sure I walked out the store satisfied

Farnell was terrific, quick funny and knowledgeable.. best salemans

Great experience working with Farnell!!!!

Awful customer service. My husband ordered a Queen mattress and the salesman ordered the wrong size. We only realized the error when we tried to put the box spring on the bed. They refuse to take it back, even though the mattress is still wrapped. They admit to their error, but aren't doing anything to fix THIER mistake. They wont exchange it, and they wont give me a Queen mattress and take a hit for THEIR error.

Farnell was excellent in his product knowledge. Fast. Smart.

Farnell was great. Extremely helpful. Came in yesterday to see things and get measurements. Returned next morning met with him again and got the sea done. Great experience.

Farnell- amazing customer service! He was so patient and knowledgeable. Quick and efficient and got us the best price ever. Definitely recommend him for future furniture buys!

Farnell was absolutely amazing. Had tremendous patience with us. Would highly recommend him to everyone

Farnell was fantastic. Very professional. Deserves a promotion

Farnell was amazing! He helped us find everything we needed within the budget that we needed

Farnell Very effective, fast, clear, energetic & friendly Sales person.

My husband and I went to the Linden Ashley location today to buy a sectional with a chaise. We had a good idea of what we wanted, described our needs to our fantastic salesperson, Lavar, and got exactly what we envisioned! Additionally, Lavar and the manager went above and beyond for my husband when I asked about a military discount. Safe to say they just earned a life time customer from the Courtney's!

Bought a $7500 bed from this store which took 2 months to get delivered. Tried cancelling beforehand due to the lengthy time it was taking and they told me the cancel fee was $1000… Once the delivery finally got here, the bed had broken pieces .. of course. I told the delivery crew I would take it as is since I waited so long. They insisted they wouldn’t assemble it and wanted to take it back and reschedule. Ended up building it myself…

Farnell gave great service and we appreciated his advice in looking for our couch. Would highly recommend him to anyone else.

Farnell was awesome!! Really helped us with buying our couch! He knows what he's doing and passionate about customer service! Would definitely come back to this location and work with him again!

Excellent customer service . Enrique greeted us from the moment we walked in and along with his manager helped us purchase the items we needed at a price we were looking for . We will be back!

They lie with the prices and try to deceive the customer at every turn. Please be aware of this store. Store itself is nice and they have really great products but people that working there..specially manager they’re not honest!!!! I recommend the dtore but not recommend people that work there

The bedroom set was delivered damaged and I was told that I had to submit photos before anything could be done. I asked to speak with a manager at customer service and was treated rudely by the customer service representative. The manager refused to speak with me because I did not thing photos were necessary since the set was just delivered. I had to call American Express and Dispute the order due to damaged items. The damages also consist of the draws are stuck closed and photos are not possible. I no longer want the furniture and want Ashley to pickup the bedroom furniture. I have disputed payment with American Express and want this junk out of my house ASAP.

Exceptional customer service from the moment we walked in. We were not overwhelmed by sales reps, they allowed us to walk around but we’re close by and helpful with answers to our questions. We had a great encounter with Brian who helped us find a great selection for our home. He made the purchasing process very smooth. Definitely will continue coming here to complete our home furnishing.

Telly was phenomenal, my fiancé and I received the best service while at Ashley’s. Thank you Telly!

Farnell gave my husband and I exceptional service. He work very hard to make sure we were satisfied. Lovely person to work with great service will return to by more items, we are very satisfied customers.

farnell was absolutely amazing, he was quick, fast, and efficient!

Hassan and Farnell were quick and helpful. I’ll definitely be back for more.

Farnell was very helpful in finding the perfect sofa for my family. He made the process painless and quick.

(Translated by Google) Good prices amazing furniture (Original) Buenos precios increíbles muebles

Farnell was very great, quick knowledgeable and patient. He helped me with the best prices and best customer service

Very friendly and helpful. Thanks Crystal.

Farnell provided great, quick customer service.

Farnell was absolutely amazing. Great customer service and attention to detail. Please ask for him

Wanda Diaz provided an outstanding experience for me. She took her time in explaining all details and answered all of my questions. Telly was also extremely helpful and friendly. Definitely recommend this specific location for all your furniture needs! Cannot wait to come back to continue designing our home. Thank you both very much !

We bought furniture from Ashley store linden and their service is so good over there we met Farnell and Wanda they give us the best service they helped us a lot with everything we want thanku so much for the help wanda and Farnell

Farnell was absolutely perfect. Great service and very efficient. I would request him

Farnell was super knowledgeable , quick and honest please ask for him if you want the best deal and service.

Terrible experience almost called the cops due to my order paperwork which was paid in full cash unable too schedule me a delivery date, due to not having paperwork filled out properly, and lost my picture id and social security!! Poorly trained management and incompetent!

Farnell was very helpful, knowledgeable and accommodating, great customer service and friendly

Customer service is poor.

Farmell was lovely!!! He was knowledgeable and personable!!! So helpful, I would definitely come back to purchase more furniture with his assistance.

Farnell was great. Very patient and great price.

I love the customer service that Mr. LaVarr provided me and my family. He was very patient and tended to our every need.

To start I’d like to shout out Wanda and LaVarr for staying after hours to help me with a BUTCHERED order by Brian. Thanks to them I got my correct order along with the right price! Thanks Guys. :)

This store has theee worse customer service i believe. The service desk ladies are not attentive to their individual customer. They all add into each other customer business. The workers on the floor helping customers are not so knowledgeable of the furniture they sell. I think the warranty that they sell is a scam. Its not worth the money. I would never purchase any furniture from Ashley furniture 😫

Wanda at Ashley in Linden, NJ has the most amazing customer service. She goes out of her way to help figure out everything for a smooth sale and smooth delivery.

I appreciate Wanda Diaz sales Manager. She is excellent. I had wonderful experience with her.

Enrique was the most wonderful , genuine and helpful salesman.

I would to revise this. Lavar was great! but every other step in this process has been TERRIBLE. I literally have to chase after you for my furniture. I call and won’t get an answer for DAYS. The person told me a different date for delivery 4 times. Then I got my delivery and the sofa was sent to me damaged and broken. They sent it back and God knows how long it’s going to take now. I am also calling because the fireplace was delivered to me and they forgot to give me the remote that goes with it. I called corporate customer service they said to call linden. I try calling and surprise no answer.

Wanda is amazing!!! Very Helpful and sweet

Very professional and helpful, because of their service we purchased furniture that we have been looking for some time, I run on Honesty and thats what my wife and I have been approached with, Hassen and Enrique where our salesmen, thank you guys

Hassan and Enrique helped my husband and I with the purchase of our new living room set. He was very professional and helpful and best of all gave us a great deal!!! Thank you so much guys!!!

So I went to the Ashley store in Linden NJ to look for a livingroom set i want, that I saw at another Ashley store but the other store had couple pieces out of stock. I walked in store to my surprise 3 yound lady was sitting 2 at the customer service desk and 1 close by all in their phones, no acknowledgment on any of them. I seach th3 whole entire store couldn't find what I wanted as I was about to exit the nicest young man approached me hello is their something I can assist you with, remind you this young man was not on the floor anywhere when i enter into the store,I was about to say no I'm leaving but just the way he approached me with concerned i had to answer I said what I'm looking for i don't see that you have it, he said let me help you I'm pretty sure I can find it for you. To my surprise he found the same exact livingroom set I was looking just from a small description I told him. His patience with me left an impact i went for that and end up ordering not only the livingroom set but 5 mattresses also. Mr.Hassan Abdur-Rahman that's what I called great customer service. He was persistent in making sure I was also comfortable with the prices, he was warm, friendly and welled mannered, the way he treated me I was looking to buy other things but I had to take a pause. If I could've give Mr.Hassan a 100 star instead of a 5 star trust me I would. Also I had a change to me the store manager a older woman very warm. In the end I had a chance to talk to the office manager Theresa to do my cash out what a rude person, cooperate need to teach her empathy, what's sad is that she's sitting right at customer service. I didn't care for her to finalize my order why cause as I was waiting for confirmation she was very harsh, remind you I didn't finance these items all was cash 100%. She had a very pig attitude, and is someone customers have to interact with not a good look Ashley, I was so close to canceling my order with her nasty, cold attitude. Office manager THERESA I GIVE YOU 1 STAR for your lack of customer service. Mr. Hassan thanks again for helping me furnish my home, your warmth and your determination to making sure I was pleased with every items. Yo deserve employee of the year or month. Thanks again

Enrique angui was a good help he helped me pick out a nice sofa thank you for the help!!!

Recently purchased furniture from this location. Unfortunately needed to cancel my order a week later due to unforeseen circumstances. The team Enrique, Kelvin, Telly, Timiah and Teresa were very accommodating and understanding. Without hesitation, they issued a full a refund. While I regret not being able to buy my furniture at this time, they will definitely get my business in the future. Thank you all for such wonderful and professional service! Cheers!

I went to Ashley in linden, NJ this wknd to purchase a mattress. I almost didn't purchase mattress as I was given wrong info. However, Hassan came to the rescue. He was knowledgeable and very helpful. I purchased the mattress I wanted and he even worked out a better price for me. Great customer / sales service.

Brian was excellent as before. Thankful for his help today.

Enrique was very helpful and went above and beyond what a sales associate would do to help us with the price. The Sales manager Wanda broke down the pricing and she gave us a piece of mind understanding the 5-year protection plan. I recommend. Will update after delivery.

it was a great experience. Enrique was great with accommodating us and helping us.

Excellent staff and friendly people. Enrique was very helpful. Enrique is the man to deal with.

Enrique was very helpful and answered all my questions. I believe he had my interest at heart and found the best for me at a good price. He’s a very charismatic and that makes the experience more pleasurable. Excellent customer service!!!

My girlfriend and I just bought our first dinning room set. An amazing deal was made being worked with the entire time. For sure will be back eventually for more.

Great experience with Grisely! She made shopping with my three boys easy!

Brian Norton was excellent help

Brian, was a great experience! I can’t thank him enough for all the help today! He really takes the time to make sure that the matress you chose is the perfect fit for you. As well as making sure that it fits within your price range. I couldn’t have asked for someone better to help me! Thanks again Brian!

Will never purchase any thing from this store ever again!!!! Purchased a love seat recliner from them in July . They said it was on back order. No problem. They call about a week later to set up a delivery date of July 16 . On date of delivery the guys came to deliver but never bothered to take the sofa off the truck. They claimed it wouldn’t fit on the elevator without attempting to see if it would fit and sped off. Call the warehouse and was told they don’t deliver using stairs past the 3rd floor and they will reach out with a resolution. Did not hear from any one for over a week when we decided to go to the store. Was told that corporate would reach out to us by Monday 7/25 . Lies. On 8/9 they called to set up another attempt at delivery for 8/10. This time they show up as they are unwrapping it they notice a cut on the back of the sofa . At this point we were going to take delivery if they knocked off something from the purchase price but before we could agree to some thing the delivery guys loaded the sofa back on the truck and sped off again. Irate at this point but too late to go to the store and demand a refund because we were fed up . Friday 8/12 they call to set up yet another delivery for 8/17 because they have another sofa that is not damaged in stock. Guess what happened when they came to deliver …… it fit in the elevator and was finally delivered. Stay away from them. We didn’t listen to others when they warned us to stay away from Ashley.

Lauren Douger was the best salesperson I can have. Very professional and excellent customer service

If you want to work here part-time, buy from here. You think you're getting a deal, but instead you're going to be following up tirelessly. No one ever follows up with you regarding any issues. Keep all your documents because they do not recall payments either. I will never shop here again.

Hassan from Ashley’s furniture did a great job and helped me with everything I need would definitely go back

Enrique is such a nice and helpful salesman! Highly recommend 👌

So I rated the staff here. Ashley has wonderful range of sofa that I was looking for. But the worst staff who was least interested in showing that to us. Plus that staff was drunk also. We went to Ashley Linden for sofa. But that lady was not at all interested. It seems like now we only have to choose things online and buy.

Brian Norton - Was great with us patient with all my I'm not sure, and price questions... Really had a great experience, bedroom down, next living room...

Absolutely no customer support after you purchase anything. I bought a 3 seater recliner and love seat. I have a service request open for a month. But no one is responding. DO NOT BUT ANYTHING FROM THIS HORRIBLE PLACE.

Very bad experience. I bought a recliner sofa and love-seat from here. Once they sold it, their job is done. They don't care if there is any issue with the order or not. If you need good customer care experience, look else where. I have been follow up with Ashley customer care for a support issue for the last 3 weeks, but on one seems to respond. I would give negative reviews if I could.

Its simply a money laundering place Not a furniture store Made a mistake by making a purchase here. Asked them to deliver to my address on monday which was 30 days after the purchase. They said yes it will be delivered now they are telling me that they dont deliver it to my address. And they dont deliver on Monday. My question is shouldn’t they know all this during purchase? Never ever ama go to any of Ashley store

Beautiful selection. Enrique and Tiana were incredibly helpful and showed so much patience. An overall enjoyable experience. I will definitely be back.

The worst customer service stay away from buying from this store. Almost a year to get my full bedroom set and always a problem with it. First they told me it was because of supply chain issues when the furniture arrive it was broken. The front desk people with an attitude like they are the one’s paying for it. They get mad if we ask questions and not even apologize for the inconvenience. WORST COMPANY TO BUY FURNITURE

I purchased a couch set from you guys back in February. The first day I received the couch it had a tear it. I had the delivery guys document in it. The next day I noticed 3 other holes in my couch. It was a day old. I called this store where I purchased if from, which I was given a number to call because they do not handle repairs. They gave me another number to call, which they will proceed to give me another number! I found an email and sent pictures of the damage also. After a month of leaving messages and not being able to speak with someone, I was then emailed and told they will be sending out an inspector in February. Well, that never happened. I randomly received a couple packages of material. Fresh raw material... I am not sure what you guys expect me to do with that. It is literally just fabric pieces. I have then been leaving messages with the number that the store gave us to call. Which then again I am redirected or told I have the wrong number. I have never had a phone call returned yet. This is ridiculous. It has been months. It in now June and I am still having to go out of my way to contact customer service months later for this to be fixed. I do not recommend buying furniture here and spending money on a warranty if they are never going to call/email back with a solution.

This place is sketchy. They give price adjustments to the "type" of people they want. They do not try to get you the best price (unless your____) and they don't price match their own website without tacking on a higher delivery fee without any logic. STAY AWAY!

I want to thank the Manger Kelvin and his AMAZING team, for helping me pick out a beautiful bedroom. Also I would like to thank Brianna for help, in making me feel secure in my purchase .the delivery was a Excellent.also there Receptionist was very helpful . I would HIGHLY RECOMMEND them for your furniture.

Had a great experience with Briana Maing! She was super helpful, Gave us time to look around the store, and was always attentive to answer all of our questions. Would recommend working with!

This place is huge and a nice selection of furniture.

My husband and I purchased a bed from the Linden, NJ Store on 3/19/2022. We were provided with the delivery date of 3/31/22.  On the date of our expected delivery, we never received any communication from the delivery company until we contacted them to inquire about the delivery window of time. We were originally given a window of 2pm-6pm. We were later contacted and told the delivery truck broke down and would not be able to deliver the bed until 4/1. We contacted the Linden Store to assistance and were answered by a cackling customer service rep by the name of Crystal or Krystal. She was highly unprofessional. Ms. Crystal answered the phone laughing with others in the background as we inquired about the manager. Crystal was only able to provide the first name of the manager "Benny" who was conveniently "away." Therefore we were left with no assistance. As a loyal customer of Ashley's, having purchased multiple pieces of furniture from these stores I am truly disgusted and disappointed with the level of service. People are spending large sums of money to be disrespected and played with which is unacceptable. WE WILL NEVER PURCHASE ANOTHER ITEM FROM THIS BRAND OR STORE. Raymour Flanigan clearly is the way to go.

I tried, I really did but this location is horrible! The only good experience I received was with the sales person upon purchase, but following my purchase I've had the most difficult time EVER! I was initially given a random ridiculous delivery window of three months to get my furniture. I didn't like it, but it wasn't a huge deal. The sales person gave me their personal cell number and suggested that I call him directly in order to get an accurate delivery date. Outside of calling his personal line, each time that I called the store for assistance I received attitudes, once in the evening and once in the afternoon. Two different reps, both with terrible attitudes. The one that answered the phone at night picked up the line and sat it down on the desk while she cursed and had side conversations complaining about the customers. When I hung up and called back several times, she FINALLY answered and gave me attitude, then put me on hold. These people answer the phones clearly frustrated and are very short with you, as though you THE CUSTOMER are bothering THEM. What kind of customer service is this for a business where people are spending thousands of their hard earned dollars? I have $5000 in credit that I wont be returning to use!

I have been Ashley customer for seven years. On the black friday sale of 2021 Thanksgiving I placed an order for Dining Table at  this store. It's been 3 months that we placed the order and there was still no timeline of getting it delivered any sooner. We went to this store on 25 Feb 2022 to cancel the order. The customer service rep processing our refund adjusted the refund with another item we picked that day, the charge breakdown included (item cost + tax + store pickup). Item cost and tax is self explanatory, but, it's beyond my comprehension that they charge me for picking up my own order (aka store pick-up). I was uncomfortable to pay that charge (store pick-up). The customer service rep then called the store manager 'Benny Fin'. Instead of explaining the "store pick-up" charge Benny started yelling at us and literally told us to get out of store and threatened to call 911. When I agreed to have this settled with 911 call, and, declined to step away without getting my refund he went screaming again at the top of his voice. This experience was very traumatic to my kids, who unfortunately accompanied me to store that day. At one point he stepped away and I heard him shouting 'This is my Country'. I guess one another store rep gave him some senses and they eventually processed the complete refund of dinning table and removed the 'store pick-up' charge. It didn't end here, when we were leaving Benny Fin told me he knows where I live (as if some kind of threat). Never in my life have I experienced such nasty, unprofessional and uncouth behavior. I wish there was an option to give zero stars, will never recommend anyone to this store.

Worst Furniture shop ever and terrible customer service👎 I will never ever purchase anything from Ashley home store again. Store manager (Beny Fin) was extremely rude to us. Pathetic manager and terrible customer service 👎👎👎

(Translated by Google) Good service and the products are not expensive. The only thing is that they force the customer to pay for a delivery service yes or yes and it is expensive (Original) Buen servició y los productos no son costosos. Lo único es que obligan al cliente a pagar un servicio de delivery si o si y es costoso

This was my first time at this location; it was actually pretty awesome. My salesperson was Brian; he was so patient, informative, and helpful everything you'd hope for. The selection was actually really good as well. I was pleasantly surprised.

I got great service, Christopher porter gave me great service while i was at the store.

Do not purchase from this store. They will waste your time. 👎👎👎👎👎👎

DON'T BUY ANYTHING FROM ASHLEY FURNITURE STORES!!!!!! HORRIBLE QUALITY AND POOR COMPLAINT RESOLUTION!!!My husband and I purchased a (supposed) leather reclining sofa and love seat for $5000.00 about a year and a half ago from Ashley Furniture in Livingston NJ.  It should have been an indication that our experience would be a nightmare when the day of delivery, one of the workers from their third party delivery service damaged our wall moving the furniture in.   Immediately after delivery, we noticed the arm rest on one of the chairs needed to be replaced  because they did not install enough cushioning inside.   One year after the purchase, we started noticing the material on the seats appeared to be peeling, leaving a sticky substance behind that damaged the clothing of anyone sitting on them and rendered the seat unable to be used. Since when does "real leather" respond this way?   I immediately called Ashley and they asked that I send in pictures and make a claim against the warranty (which they boast that they offer when you make your purchase).  They lost me email with the pictures 3 times and finally said it was not a warranty issue...that this was "the customer's fault" from normal wear!!!  Are you kidding me???!!!  No way should this have occurred EVER...let alone within a year's time. So, according to this logic...Ashley's furniture is "showroom" furniture...it should only be "shown in your room"... not use it.   They added further insult to injury by offering to replace the material, but charge us $150 an hour for the labor it would entail for a technician to do so!  How many hours would that take? This could be extremely costly.  The warranty is supposed to be for manufacture defects...if this is not an issue of defective fabric and poor workmanship...I don't know what is.  Additionally, we still owe $2000 for this furniture and I am thoroughly disgusted!  WE WILL NEVER PURCHASE ANYTHING FROM ASHLEY AGAIN!!!!  BUYER BE WARE!!!

What a crazy experience I had ..I came to this store Dec 19 2021 and purchased a dark gray sectional that cost 2000 dollars after waiting for about 2 months my delivery date was for beginning of February..I called last night and guess what my sofas are not available..the sales person at this store said to come in and pick w.e was available and honestly I wasn’t happy with any sectional that was available, last time I checked I’m the customer that decides what I like and what I don’t like … I’m not blaming any sales person that work in this store but I am I am blaming how the company itself operate these types of incidents ..not even a call or a email to let me know what was going on …if it wasn’t for me to call for a status I would of been waiting for my sectional to arrive ..what a disorganized store let me tell you .. never again I will purchase anything from this store ..my husband was so mad …I should of gone somewhere else if this was the case ..

I will never ever purchase anything from Ashley home store ever again..you guys don’t even deserve a 1 star from me!!!!! The whole experience is freaking frustrating.

I was just inside this location on Edgar Road in New Jersey, and just had the most horrible worst experience I've ever imagined. The worst customer service anyone could have ever had. Me and my family were treated very poorly, My husband and I were looking to purchase some new furniture. However the lady who helped us just walked away from the us and left us alone in the back and allow us to leave me and my husband and family to just walk out and no one even asked us if we were okay, did we see anything. Very unprofessional and disappointed.

Worst customer service with managers cussing in front of customers and no sort of respect for anyones time. The sales managers are also very dishonest and not educated about their own financing programs. Very very very disappointing experience don’t recommend to even my worst enemy.

Horrible experience from start. Bought in early September, cash. Sales rep said I “wasted his time” when I originally said I wasn’t getting the furniture. Eventually I bought from him because I needed it bad. Wouldn’t give me a straight delivery time. Management has an attitude. Every time I call in they keep pushing the delivery date. I understand the supply issues right now so no worries, but be upfront with it and communicate. I emailed Ashley Furniture Support team and no response to my email. I’m in sales myself, I understand it’s hard, I’ve been patient for too long. If I don’t get an answer soon I will be reporting to the BBB.

Terrible customer service literally was on the phone for almost 2 hours with no answer, they said they was going to deliver my furniture in 2months and it has been almost 6 months they keep delaying the delivery, I had to go in the store myself because they didn’t answer and on top of that when I came in I called them to see what they do with the phone and they just let it ring and ignore it, terrible

Brianna was awesome, greeted us , and took care of us 100 percent!

Horrible experience, don’t go there, you will regret it. The sales people are very slick they jack up the prices and try to add high third party protection plans which they don’t even try helping you out with if anything wrong. Delivery were late incomplete damaged. Total nightmare with this facility in Linden.

Waiting 3 months for 1 pc of my sofa set, no one answers the phone, no one does a courtesy call appreciating how long you wait, got diff dates of when its coming in.. how do I know if my 1 pc is being given to a nother customer 🤔

Go somewhere else!!! I ordered my couch 3 months ago, and to this day I have no clear answer on when I’ll be getting it. Every time I call they have a new date for estimated delivery. Tried calling the store a few times this week, and the phone would ring for 3-4 minutes and no one will answer. Very unprofessional and unreliable.

I understand Covid affected a lot of businesses, but their prices are RIDICULOUS!

Terrible customer service. My friend was lied to about her delivery date for her sofa. When it did not arrive on time, she had to call several times and ended up having to go to the store for a straight answer. She was then informed there was another 3 month delay. That’s very unacceptable but I understand that part is out of control. My complaint is about the nasty attitude from management and the lack of account management from the sales rep. When they were informed of the delay, that information should have been relayed to the customer. That is proper account management. A simple text or email would have sufficed. The store is not that busy to where these things could not have been done. It seems like there’s a lazy spirit amongst management that trickles down to the other employees. Hopefully this changes sooner rather than later

My boyfriend and I went in looking for a new couch today. Other furniture stores had very pushy salesmen which was a turn off but Grisely in the Ashely Furniture HomeStore gave us such a great experience. She had great knowledge on pricing, financing, and all the products we asked about. the store itself was very clean and had a welcoming atmosphere. We'll defiantly be back to the Ashley Furniture HomeStore in Linden, NJ for future furniture needs!

Great customer service!

(Translated by Google) The worst store made a purchase in the month of July and it is September and I still don't know anything about my delivery, we called and they don't know anything and the manager stayed to call me to give me a solution. Two weeks passed and he never called me. (Original) La peor tienda hize una compra en el mes de Julio y estamos Septiembre y aun no se nada de mi delivery llamamos y no saben nada y el manager quedo a llamarme para darme alguna solución pasaron dos semanas y nunca me llamo.

(Translated by Google) Very complicated to buy! (Original) Muy complicado para comprar!

Horrible experience.. Ashley linden.. the lady who made the whole financing was in a bad mood, answered in a bothered way. Tried to charge me for the delivery, when the delivery was free. Was horrible. The delivery took more than 3 months when in Raymore and flannagain took no more than 3 weeks. Plus, they said in between 2-6 they'd arrive, but they never showed up. If you're looking for furnature, look somewhere else.

Hassan is an awesome sales representative. He worked with my husband and I to get us just what we needed. Thanks so much!

I had no problems at the store picking out my set other than they were under staffed and life after the pandemic I’m pretty used to waiting for some type of assistance. Finally once my future was delivered and damaged also the never put on the feet to the sectional they also only left one set I had to order the other set from customer service…. I’m still waiting for a call back to set up service so that my sectional is off the floor… I’ll be back with an update.

(Translated by Google) Good store comfortable items to buy. (Original) Buena tienda artículos cómodos para comprar.

I love Ashley furniture very classic and elegance and affordable 👌

Briana Maing made this process an absolute pleasure. Even when she was off the clock, she made herself available to assist with kindness. Beautiful furniture, great deals, and amazing service. What more can you ask for?

Had a wonderful experience in Ashley furniture store in Linden. The sales person (Briana Maing) was very helpful and knowledgeable. She helped us in selecting furniture..

(Translated by Google) Nobody gives you information about the furniture (Original) Nadie te da informacion sobre los muebles

Very good love the price good furniture

(Translated by Google) Excellent service. (Original) Excelente servicio.

Very nice people and exelent service highly recommend

The furniture is beautiful. The delivery men were professional, respectful, and cordial. They delivered the furniture at the specified time and assembled the furniture quickly.

This is the worst experience I have had with a retailer, I ordered my furniture on 7/2/2021 and was instructed by the rep to call that following Monday or Tuesday to setup for delivery. I called only to be told I had to wait an additional 5 days before calling back and not to call back, they would call me, of course I called back 5 days later to be told all of my stuff would be in the warehouse by 7/22/21. Something about that didn't feel right so I called back a few days later only to be told that the items would be in by 7/27/21. I'm sick of getting the run around these people charged me over $200 in taxes up front which I found to be strange since I'm financing the purchase and I can't get a straight answer or a delivery date. I also called the customer service number today only to be told that they are unable to pull up my information because I purchased the furniture from a franchise store. I have called the store several times and no one picks up. I want my money back so that I can go somewhere else. I have no furniture and sleeping on an air mattress. I'm sick of the run around and unprofessionalism with this company.

very poor customer service...manager was somewhat rude... staff answering phones very unprofessional (did not identify store name when she answered the phone) I will not be going to the Linden store at all... as a matter of fact, I DO NOT recommend Ashley Furniture to buy anything.

Couches so good I almost fell asleep there

Still waiting for my bed after more than 5 months. They don't answer the phone.

Worst customer service. Warranty Company is a scam, they never follow up and finally they expect you to go pick up from their warehouse 100 miles away on a warranty item.

(Translated by Google) 👎🏼We bought a mattress more than 2 weeks ago, they have not sent it yet, the customer service is AWFUL, they do not send an email, they do not call, they DO NOT ANSWER and they do not inform when the shipment will be ... I do not recommend this store for ANYTHING ! In addition to this, the cash payment was made the same day and now that we are requesting a refund, your answer is that it takes 30 business days 🤯 DON'T BUY HERE !!! 😡 (Original) 👎🏼Compramos un colchón hace más de 2 semanas, aún no lo envían, el servicio al cliente es PÉSIMO, no mandan un email, no llaman, NO CONTESTAN y no informan para cuándo será el envío... No recomiendo esta tienda para NADA! Adicional a esto se realizó el pago de contado el mismo día y ahora que estamos solicitando el reembolso su respuesta es que se demoran 30 días hábiles 🤯 DON'T BUY HERE!!! 😡

Worst costumer service ever, i have been waiting to get my new mattress, they dont call or email any updates on my purchase, when you call the store there is no one to pick up the phone and give you an answer, just close the place down if you cant run it …..

I have not received my purchased furniture yet, so this review is based solely on the customer service and experience while purchasing:Briana was great from the door! She greeted us and stuck with us throughout our visit. She paid attention to our needs and wants and even took her time to go through our home measurements and helped us weigh out our options to make the best decision that was right for my husband and I. Overall great, fun and easy experience at this Ashley's - it didn't make 5 stars only because of the shipping date. We have to wait 3 weeks to get our purchased furniture & wasn't told until after making the purchase (partly our fault, I guess we should've asked to confirm).

Horrible service

We purchased living room furniture which was delivered broken and requested for the furniture to be replaced after they refused to fix it. We filed a complaint with BBB and the matter was not resolved. They still refuse to fix or replace the furniture. Extremely outraged and disappointed with this furniture company as they supposedly have a great reputation. Sadly, we cannot and will not recommend this company to anyone as their customer service was rude, unprofessional and transferred us to speak with numerous staff who were just as incompetent!

WORSTTTTTTT STORE EVER, PLEASE DO NOT PURCHASE FROM HERE, THEY'RE BASICALLY STEALING FROM YOU. MY COUCHES GOT DAMAGED RIGHT AWAY NOT EVEN 5 MONTHS AFTER PURCHASING THEM. NOW THEY DONT WANT TO GIVE ME NEW FURNITURE NOR FIX IT, OR GIVE ME MY MONEY BACK. EVEN THOUGH I PURCHASED WARRATY FOR 5 YEARS!!! TODD R WARNER (CEO) WHERE IS MY MONEY GOING TO?! THIS IS SOME BS, NEVER THOUGH SUCH A PRESTIGE COMPANY WOULD IN OTHER WORDS STEAL FROM ME. DON'T RECOMMEND THIS PLACE TO ANYONE!!!

Worst customer service skills and coming from the own floor manager. Rather than actually helping he started arguing about me because saying that I am trying to fix my couch a year later after purchase. One that’s why we buy the 5 year warranty. Two it should not matter the time frame if I bought the warranty. I thought the sales representative had a nasty attitude but I see that if the manager who is suppose to set an example, has the same nasty attitude and no regards for the customer. Won’t be purchasing anymore furniture from Ashley.

Amazing store of the furnitures

First they sent us a wrong order and then helped to correct the mistake but then cancelled the order by themselves claiming I called and cancelled the order. I even called the customer service but the person on the call never got back to me after discussing the case with the manager. Spent about $5000 and this is what you get in customer service. Salesman: Hassan Abdur-Rahman, may be a nice person but messed my order pretty bad and I have sofas with no arm now.

Do not be fooled with these fake “5 star ratings”. This furniture store is probably the worst store I bought anything from. Feb 15, 2021, I Worked with Hassan (sales rep) who said that the delivery will take 4-6 weeks and to call back within 3 days to get the delivery date. Feb15, I placed an order for a dining set and a sofa set which was pretty expensive purchase. It took 2-3 months for the dining table to arrive. It’s been 6 months (June), I was still waiting for my order. I understand there is a pandemic going on, but the sales rep did not mention anything about this product being on back order or anything. They only see your money and their commission. The worst is that when you call this store, no one ever picks up and when they do pickup, they will lie! I had to visit this store 3 or 4 times to get my updates and it was always a new date (1 month delay). They don’t even bother to call you to let you know that there has been a change in the date. 6 months later, I finally decided to canceled my order and take my business to raymour and flanigan. I got my new sofa set in 3 days. AVOID this store.. full of scamming sales reps and manger is useless and rude! On the day I decided to cancel the order, “Scott” the manager randomly finds the sofas I been waiting for 6 months by making a single call but couldn’t do this 3-4 months earlier. The new delivery date was still going to be on July 14 LOL, that’s only do they don’t lie ….AVOID AVOID AVOID at all cost

This is one of the worst furniture stores that i have ever visited. I have been trying to reach out to them by the phone for 3 days now. No one picks up the call. And if they do pick up the call they say that the date for you furniture get moved to another day. These guys need to get the rude and unprofessional staff and being in people that have a knowledge about customer service. These guys are the worst do not buy furniture from them. Unless you are looking for a house and expect your furniture in 5 months.

Bought a sofa from here and it got messed up within a couple of weeks (do not any pets), but they said they cannot do anything even though we bought a warranty. Bad quality, do not get fooled by their low prices. The "leather" couches are trash, just take your money to a different store.

They provide a very bad service and do not respond for the things they sell, I bought a very expensive room set and from the first day they brought it the bed and the mattress box sound too much and the only thing they say is that I will send you photos of the I sent them to bed and they do not respond ... very bad service I would not buy anything there is again.

On hold for another 15 min and counting. No answer, no support, no customer service. I was calling for 35 min yesterday for someone to answer to tell me they will call me back and never did. Have been waiting for my order for 6 months and no one can assist me with a partial delivery of the furniture that they did receive and have in stock. I am still on the phone as I write this review with no answer!!! What kind of business can’t even answer the phone to help a customer!!!

This location does not even deserve a one star. Upon entering the store, the store associates jump right on you and don’t even give you time to breath and look around. When telling them to give you time, they keep putting pressuring on you. I bought a dining set and a couch in Jan 2021 and was told max time for delivery would be 4-6 weeks. It’s currently May and still no sign of the delivery. When I called them up today, I was told it’s been pushed by 1 month. This has been happening since I ordered. They do not call you to tell you if there’s been change in delivery.

What people are saying about this place is true. I honestly regret walking into this establishment. Still waiting on a couch that I purchased back in November 2020. DO NOT WASTE YOUR TIME! I should of went to Macy’s I would of had my couch 2 weeks after purchasing. Honestly the worst

I wouldn't recommend this furniture store. We spent a few hours looking around and working with an associate. We opted for a dining set, coffee and end tables and a bedroom set. We were given a total cost and applied for a store credit card. As they were finalizing the paperwork the sales manager approached us and said they cant honor the price that the sales associate had given us. Classic bait and switch. Had we not already applied for the card I wouldn't have been AS mad. It would have just been the aggravation of the time wasted, but now we have a credit card that we would have rather opened at a store that actually honored their word! Luckily we found all the items elsewhere for a better price, but still mad about the hit to our credit score for NO REASON!

Unprofessional worst place to shop

It’s been about 2 months since my order. No updates whatsoever. First time they picked up they said it was back ordered. Now every time I call they don’t pick up. This is not how you run a business and if you don’t want to answer the phone that’s not a problem I’ll go in person.

Worst store ever, All the staff members of that store is worst. Horrible experience. I bought furniture five years ago with the warranty, at that time the store manager told me if you don't use warranty they will give money back as a store credit. I went there few months ago, selected furniture to pick up but every time i called they told me we have to apply credit. this been going on from months. I told them i am moving and i need furniture with me. no response. When i called they give me attitude like i am no body. I bought $2500 worth furniture from them and they are treating me like this. please give your business somewhere else who really cares. These people do not deserve your hard earned money.

Reasonable priced and great service!

Absolute worst place to buy furniture, been waiting over 3 months, was told 8 weeks maximum, these guys will play games with you, not pick up your call, say to leave your number and not call back; promise you the price you may save shopping here will not justify the horrible customer service you’ll go through. Even after your furniture hits their warehouse, somehow they still delay it, been waiting for the warehouse to scan our furniture since it arrived days ago; if I ever hear back, then they will schedule your delivery which is another 2 weeks. Read other similar reviews, this place is straight trash.

My 81yr old Aunt purchased a Mattress. Sales Rep, Brian Norton said the delivery will be approx 2 weeks. It was almost 3. He also said they will REMOVE THE OLD MATTRESS. On the day of Delivery the Delivery Guys said they do not remove items from the house it is on the contract. How is she going to get the mattress out. If Covid was an issue there should be no deliveries. He seemed like a nice guy. He should have known that removing old furniture was not apart of the contract He sold us. I will never do business or refer anyone to them. I'll go next door. They have the same stuff.

They have 1 more week to get the half of furniture out my before I put it in the middle of the store and walk out

I placed an order for a bedroom set in September 2020, it’s now April 2021 and bedroom has yet to be delivered nor receive a status of my order. Each time I call the store the phone rings and hard to reach someone. When I am finally able to reach someone I am told the delivery has been pushed for another month. Been stringed around for months and no accountability. All I been asking is a reasonable estimate on when the delivery will be made before I decide on whether or not to cancel the order entirely. Good luck reaching someone to pick up the phone, and when you finally do the ladies that answers the phones are rude and lack customer service/professionalism. I have been a Ashley’s Furniture customer for awhile but really am reconsidering give them my business moving forward. Not a way to treat your paying customers.

I cannot express how bad Ashley runs their store. I ordered my furniture in 9/20/20 and still have not received. This is a nightmare.

I placed an order for a bedroom set on September 2020, it's now April 2021 and bedroom has yet to be delivered nor receive a status of my order. Each time I call the store the phone rings and hard to reach someone. When I am finally able to reach someone I am told the delivery has been pushed for another month. Been stringed around for months and no accountability. All I been asking is a reasonable estimate on when the delivery will be made before I decide on whether or not to cancel the order entirely. Good luck reaching someone to pick up the phone, and when you finally do the ladies that answers the phones are rude and lack customer service/professionalism. I have been a Ashley's Furniture customer for awhile but really am reconsidering give them my business moving forward. Not a way to treat your paying customers.

WORST STORE !! STAY AWAY !! For the following reasons (from personal experience) - 1. LYING SALESPERSONS - they will lie about delivery timelines to get you to buy. They say 4-6 weeks, but once you PAID them, they wont deliver 16 weeks into it. 2. . FRAUDULENT CHARGING - they will charge a good amount of protection fees without informing/checking with you first. 3. INCORRECT DELIVERY ESTIMATES - They will keep changing the delivery dates without informing you and will NEVER DELIVER YOUR ITEMS. 3. RUDE RECEPTIONIST - When you call asking for your order, they are extremely RUDE on THE PHONE AND IN PERSON . 4. WORST CUSTOMER SERVICE - Most UNFRIENDLY, UNPROFESSIONAL people. They hide behind PANDEMIC as a reason for not delivering your furniture. if you'll notice, they have only replied to the very positive comments, but NEVER BOTHERED TO ADDRESS the people who were DISAPPOINTED in their service. OVERALL - Once you PAID them, you've basically LOST YOUR MONEY and you will NOT GET YOUR FURNITURE WHATSOEVER ! P.S.- I have bought furniture during and before pandemic from other stores, never faced so many issues.

Terrible quality. Terrible service.

I ordered a dining set on December 19th. I was told it will take 12 weeks to reach the warehouse. That’s a bit long but it’s a pandemic so fine I’ll wait. March 16th came (that’s the date it was suppose to be in the warehouse). I called on the 17th and was told it will be there on the 28th. I go to the store be used no one has answered the phone on two day and was told it will be in the warehouse in MAY!!! They tried to sell me another table but they could find the chairs to match the table 🤦🏽‍♀️ It want what I wanted not even close to the color. Needless to say, I left with no satisfaction. Just a promise that an email will be sent to see if it will be in sooner. I found the same table at Raymour and Flanigan!!! Ashley Home-store has fallen way off. Beautiful furniture if you can get it home.

Nice store for furniture

Hassan was great, attentive, and very professional. Brianna was extremely patient and further made my experience a great one.

Not one Salesperson walked up to me and ask if there was something i needed.

Service is absolutely horrible. My grandmother ordered a couch for her apartment. The delivery person was disgraceful and had the nastiest attitude. He called my mom and yelled at her on the phone because the couch wouldn’t fit in the elevator. My grandmother went down to the lobby to talk to him and he yelled at her and screamed in her face. He yelled at a 70 year old women and made her feel completely disrespected. This is not ok and I am in complete shock by his behavior. This store clearly doesn’t care who they hire because they are hiring disrespectful men who think it is ok to scream in an elders face.

Excellent.. I mean excellent customer service. Brian and his boss Gazi gave me the best service I've had in years. Will definitely go back and recommend to all my friends.

Do not waste your time here. The people are so unprofessional and the customer service sucks. They NEVER pick up their phone and when they do they have severe attitude. I wouldn’t recommend this location to anyone!

No one ever answers the phone! Like ever. It’s just rings for hours.

My wife and I were extremely happy with our salesman, Brian Norton at the Linden, NJ store. We found him to be cordial, knowledgeable of products, patient and professional. If you are in need of any type of furniture for your home or apartment, do not hesitate to ask for him specifically. You won't be disappointed!!

Decent furniture..Hasan was really helpful and worked with our budget..

(Translated by Google) Very bad there is no bilingual staff (Original) Muy malo no hay personal bilingue

(Translated by Google) Do not waste your money, there are more places where they can serve you better as people. these like to steal from their customers (Original) No pierdas tu dinero , hay màs lugares donde te pueden atende mejor como personas . estos le gustan Robarle a sus clientes

The worst customer service in decades by store manager and policy by a company. I wish that I could rate them a lot less than that, but one is the lowest available. My wife and I went to that particular store as we were driving home, figured Ashley furniture was a reputable company when it comes to their products, but not knowing what kind of people the company hire to represent their brand. I was a store manager for nearly a decade and never have I treated customers or handled the situation the way that manager (Gazi) handled it. He was VERY ARROGANT on the phone and useless the say the least when asking to help doing the right thing. On Sunday February 14, 2021, my found a living room set (last one available throughout because it is discontinued as I was told my the salesperson and the store manager (Gazi). Only option I had was to purchase and have either someone which they recommended to deliver it to me or take it home myself. So, I agreed to pay the person they recommended to deliver the package on Tuesday February 16th, 2021. On Monday February 15th, the manager left a message stating, the furniture were paid for was previously sold to someone else. What options do I have now? I will have to go to another store to look at the same furniture on the floor as display, but that store doesn’t have all the pieces. When I tried to reach the manager and after making multiple attempts, he said that I will have to drive back to New Jersey (burn my gas and pay a toll) in order to get my refund, AFTER THEY MADE THE MISTAKE. When I disagree to do so, he said “You have only 2 options, either come back to the store for a refund (pay the toll and burn the gas) or call my credit card company to file a dispute for the charges”. As I tried to plead with him the options he gave me were not good choices and not good customer service, is attitude was oh well, that’s the only options I have have. My take on the this, the minute that he found out that living room set was already sold, he should have stopped the transaction and not letting go through or look around for the same living from his store to avoid the inconvenience of me having to call my credit card company to file a claim. PLEASE, do yourself a favor, stay away from Ashley stores as a company, specially that store in Linden, NJ. Gazi is the worst store manager I have ever dealt with and should not be at the position he is in right now or to be the face of Ashley Furniture. The experience was so bad and his attitude (arrogant) was so unprofessional, I canceled my order for a different furniture that I purchased at a different Ashley Furniture location. I went to a different company to give my business, even if I had to pay a little more. I’m spending my money to keep your business going, the least you can do is showing a little bit of professionalism and act like you give a damn. I will never step foot inside any Ashley Furnitures again, I urge you to think twice before you make any purchases at any Ashley Furnitures. SHUT THEM ALL DOWN or the must improve the way they treat customers, from managers to salespersons. Until then, STAY AWAY and take your business elsewhere.

An absolute scam!! Went in today because it was “60% off all furniture.” My mom went to her Ashley Furniture (Fairfield, NJ- DID NOT HAVE 60% OFF SALE) so we could look at the same furniture on FaceTime. We quickly realized that the Linden store raised their prices TREMENDOUSLY just to “discount” them for President’s Day. I feel so bad for the people in there buying furniture thinking they’re getting a deal. Apparently each Ashley is independently owned so they can do whatever shady sales they want in order to screw you. For example: Fairfield: Carnaby armless love seat: original price: $620 Linden: Carnaby armless love seat: “original price:” $1060, marked down to $529.00 We have the picture to back up these numbers.

PICK ANOTHER STORE !!!! STAY AWAY !!! I wish I could give them no stars. When you walk in, no one is there to greet you so basically you’re shopping around yourself trying to figure out what deals they have going on. Took me 10 minutes to find someone available to work with and while I was trying to make a decision they gave me a new sales rep. She was unprofessional, texting on her phone and felt like she couldn’t be bothered with prices. I needed a née couch so I went ahead and dealt with the poor attitude. Here weeks later and never get updates on when my delivery date is. Called twice, apparently now couches will be delivered on a later date from what I was told. Tried to call and complain but of course no one picks up. Went in the next day and they just let phones ring. Until I called them out on it they lied straight to my face.

Salespeople are very helpful and compassionate to your situations and don't haunt you bye following you.

Store associates were friendly and helpful. Store was nicely set up. Nice trip to Ashley!

Terrible with keeping up with deliveries. I’ve been waiting for my daughters’ bedroom set since October 2020 and it is now January 2021 and I am still being told I need to wait two more weeks. Never ever again buying from this company.

The attention of our sales person was on deck! They thru in a discount as well which was very appreciated! I'm going back for myself in the very near future.

Do not buy anything from this furniture company they are working with our money I made a order on Oct they schedule to delivery in 4 weeks , I call them And postponed to December or January I canceled my order I got my refund but they work with my money for 90 Days so disappointed

The worst place I have ever bought something from. I bought some of my furnitures from Ashley last year about $ 8,000 and I almost paid all the amount. First they sent us a damaged sofa with a broken mattress, I didn’t accept and asked them to return and change it. Then after a few weeks I found out one of my drawers is damaged and they didn’t publish the wood after coloring and it’s color coming up after we put something on it. I called them and no one considered. It’s not even one year now and all the pieces we bought are broken for example the coffee table wood is cutting from center, the chairs fabric are scrap and ... their costumer service is awful and they don’t care about our time or money. I called them hundreds of times but they just wrote something and keep telling me we will take care but didn’t till now!

THE WORST PLACE TO ORDER FURNITURE FROM. If I could give no stars i would. I’ve been waiting for my bed frame since October. At first they said it would only take 4-8 weeks NOT 14 weeks. Every time I called no one ever answered the phone. And when I finally was able to speak to someone they were very rude. Now I come to find out that I will not be getting my bed frame until the end of January. This is ridiculous and I will not be ordering from here again or recommend anyone for that matter.

ANSWER YOUR PHONES!!!!!!!!! MAKE GOOD ON PROMISES !!!!!!!! The manager GAZI does everything he can to lie to you about delivery dates and then they dont answer phone calls so you can't even get updates. HORRIBLE CUSTOMER SERVICE.

HORRIBLE CUSTOMER SERVICE. They never answer their phone at this location its ridiculous. Their manager GAZI is also avoiding my calls because he promised me my furniture would be in on Nov 27th and I would assume its still not in since he hasn&'t answered my calls or reached out. ASHLEY FURNITURE IS THE WORST.

Was Ok no interest in selling 👎

I wish I could rate this place higher. I ordered a couch in AUGUST of 2020 with a move in date of NOVEMBER 2020. They stated that my couch should be delivered by 11/15/2020, I moved in 11/11/2020. Seemed reasonable. Here we are about 4 months after the purchase date and I have yet to receive my couch. They do NOT call with updates, and will only tell you if you call them and somehow reach them. My couch was "supposed to" be delivered from the warehouse today... now they say it's going to be delivered to the warehouse on December 21. How is this possible. I am so upset, especially because the couch was not cheap. Im thinking about if I will ever see that couch before the year ends...

The quality is no to good and very spenser

4 months waiting for a couch. Delivery time was between 11-3 and never came. When we called for for status a very rude woman named Breonna was very disrespectful and dismissive. Would give 0 stars if possible.

Store prices are higher that online prices + don't accept coupons.

Nice furniture and reasonable priced.

I wish I could give zero stars. When you walk into this location everyone has a happy face to show you but they over promise and under deliver. We were told 4-6 weeks for the delivery that we paid for and somewhere in between that time something happened and we were not informed. DO NOT SHOP HERE. Unless you want to wait half a year to get you furniture

We spent the afternoon with Brian Norton and he gave us the best customer care! Brian was very professional. Thank you! Paul & Rosemarie

Brian was very good - he gave us space to shop. When we needed help he was close by to answer. The items seemed a bit more expensive but I'm hoping I won't mind once I get it.

Good

Not a bad experience, prices were good, and they work with you, I purchased a couch set, and so far 8 months later, I still love them—— UPDATE 10/20/20. 😁😬 , it probably been around 3 years since I purchased my couches from Ashley Furniture, they are still perfectly comfortable, still look great, love them still, I have to be honest, we don’t used them a lot, because we have a sun porch and we use that room more, spring / Summer/ early fall, but once it starts getting cold we use our living room a lot, and this couch every day, because we fire 🔥 up the fire 🔥 place and seat on these couches a everyday, still very happy with them. I keep them covered, only because my dog sheds like crazy. But he looks perfectly comfortable 😁😆

ZERO stars from me. Last year in September we went to purchase some furniture at this Ashley store in Linden NJ. We bought a sleigh bed for my daughter with box spring and mattress and a dresser for our bedroom. We were told we will get a phone call within two to three business days with a delivery date. We waited over a month for the furniture to arrive. When it finally arrived and the delivery driver opened my daughters sleigh bed it was full of scuff marks, dings, dents and scratches. Thinking to myself, how can this be out of the box. I rejected the bed and send it back. I called the store but this store never seems to answer their phone, so we decided to go there. I was told that I would receive a phone call in two to three business days with a new delivery date. Well that turned into me having to revisit the store once again for answers. We waited another month for the sleigh bed. When it finally arrived, again it had marks to which with my frustration I decided to keep the bed since they were'nt as bad as the last ones. So this Covid year we decided to visit the store and give them the benefit of the doubt, plus it's convenient, less than a mile away. This time we bought a sofa, an accent chair and a bench for our bedroom. Again we were told "you will get a phone call within two to three business days with a delivery date". I think that line is part of their training methods. Two to three business days turned into three weeks of me calling with no answer and no delivery date. So what do we do, we decided to pay the store a visit. As were walking in, there was a young lady with her face buried in her phone, not eager to at least give us a proper greeting. So we approach the counter. We explained to the young lady our situation, she says "actually you were supposed to call us" "OH REALLY, cause I'm calling you right now and the phone isn't ringing". The two ladies sitting behind the counter next to her looked like a couple of bobble heads when they heard me say that. So we were told "due to the pandemic" you've heard it too, I'm sure. So I get a phone call about two weeks later with a delivery date and they actually delivered on the day. But here is where it gets good. The accent chair had to be picked up at the store because it was on clearance so I went the next Monday to pick it up. As I back up the truck to pick up my chair I see the warehouse bay door open up and there is my chair sitting in a dirty warehouse uncovered, unprotected. So I asked "do you guys wrap this up in plastic or cardboard or something"? To which I was told "oh no, we don't do that" i said "do what, protect your costumers investments"? So I left with my chair. When the delivery arrived, I instructed the driver where to put the bench that he took out of the truck, unwrapped, unprotected (see a pattern here?). While his partner unwrapped my sofa in front of the house. When the bench was placed in it's spot, I noticed two stains on it as if someone was sitting on it in a dirty warehouse. So naturally I rejected the bench. Even though the sofa was wrapped, I still inspected it just to be sure and we kept it. I went back to the store, at this point i don't want a new bench, i want my money back. I expressed my frustrating experiences to "the manager" she was emotionless to it all as if she has heard this all before. Needless to say we will never revisit this store again and it will never get a recommendation from me. They have horrible costumer service, staff and ZERO respect for the consumers.

Expensive

I recommend this spot for all your home furnishings. The service was second to none.

I am giving 2 stars for customer service. Since this store never, ever answers their phone we had to physically go to the store to find out when our delivery will be because we never received a call to schedule a delivery date like the sales person explained to us when we initially purchased our furniture 3 weeks ago. Although, Briana was patient and answered all our questions face to face it would've been easier to make this exchange on the phone. FYI we were calling the store number as we were in the store and there were NO phones ringing. We were told that they are on silent because it gets very busy even though at the moment there were no other customers in view. Aside from the nice lady helping us there were two other associates behind the desk not picking up the phone and when we said we were calling they seem to scramble or look around. We did see a blinking light on the phone console. So that just told me, they will never pick up the phone. I'm glad I was given a direct email address and that is why I added the extra star. I appreciated that, just disappointing that it had to be after waiting 3 weeks and having to physically go to the store. I only hope when we finally receive our furniture I can post a better review. I understand that there are a lot of delays due to the pandemic but customer service is a vital part of keeping your customers and keeping us happy. Hire more help to just pick up your phones. It is a big business, there should be no reason to not have even an automated answering service on the other end to at least give some peace of mind to your customers. Sometimes all we want to know is a status. It shouldn't be that difficult.

The place is nice it really has lots of good furniture but its really expensive. , however the service is excellent my sales rep Brian a was excellent knowledgeable and very helpful I just wish he would work at a cheaper store but if happen to stop by see him highly recommended

This is the worse place to go ever! Came to the store, walked For 20 minutes to look for a bed and time passes and NOT one came to me to ask a word. Upset came to the the door and asked if they were anyone working there cause I saw three ladies talking and laughing loud and pay not attention to customers as they walk in. I asked for the manager and he was THE WORSE, He left me talking, and pay NOT attention to me. This is absolutely the worse place to go The store is in Linden, #1741. Not go to that place.

I purchased a living room set on 8/11/2020 with a delivery date of 9/21/2020, I called the store 9/15/2020 to find out about the delivery, only to find out the delivery date has been delayed to another month of 10/27/2020. NOT A HAPPY CUSTOMER!!!!

I wonder if this store runs itself because no one ever answers the phone. I've been trying to follow up on a delivery date due to no one from the warehouse following through. I'm not trying to be mean or insensitive. I do understand the COVID situation whole heartedly. With that being the case, I'm sure many people would love a job during this time. They may not want to sell furniture, but they can SURELY answer the phone!

Worst experience ever !! I came in 15 minutes before closed, so as soon as I got in the store not not even a greeting just the guy said we are closed with a bad attitude. Not even a gentleness response. The store said close at 7 NOT 6:45 !!! Ashley store should train employees better. Thanks for nothing !!

Horrible customer service staff .Waiting a month for a my items which I understood as it was explained to me that it will take about 6 weeks. Contact the store for an update only to find out that free delivery means delivered to the store and find my own way to bring my items home. I explained to the female rep that it was never stated to me I would have to pick up my items or use their third party delivery at my own cost, she continues with &"that is between you and who ever sold you it&" once I advised her it was unprofessional because I didn&'t agree to these terms she decides to start screaming on the phone. I reminded her, she&'s an employee there so if I&'m upset regarding my order it&'s not for her to start screaming at me. She goes on to tell me I can just speak to a manager at another time and to have a good day , followed my hanging up on me.Currently on hold with corporate to file a complaint.Update: decided to come to the store and spoke to Steve the manager who was able to fix it in a matter of minutes, still spoke to the district manager Scott regarding his costumer service employee who even while I was there was on the phone being rude with other costumers.

From the moment I walked in, my boyfriend and I were greeted and felt welcomed. The manager Steve was phenomenal. After greeting us, he left us to look around and we knew where we could find him if we had questions. We went in honestly just to look but with the price match up he helped us with- we left happily with our dining set and bedroom purchased. I am beyond happy with the customer service and I highly recommend!

Home furniture

(Translated by Google) excellent attention (Original) Atencion exelente

Ordered a dresser about two months ago now, keep getting different arrival dates...also want to mention they wanted nearly another $300 for shipping so we said we’d rent a truck and pick it up ourselves. First I was told by someone who I FINALLY got on the phone deliveries from their warehouse were every other Tuesday. Waited another two weeks to be told by a manager I believe that I was told wrong information it’s every other Wednesday, it’s been another two weeks. I’ve tried calling 4 times already this week the line EVERY TIME I call regardless of what time things and rings infinitely can’t even get somebody to answer a phone and I’m a heart transplant patient that can not be in the stores right now to be able to go in there and talk to someone in person. My step father who made the purchase IN FULL two months ago works 7 days a week and lives and hour away. It’d be nice for them to just send me an equivalent piece that they currently have on their floor so I can be done with this already. I moved into my place June 1st and have had all my clothes in bins. I’d also like to mention my step father had an Ashley credit card and bought 2 living room sets from them within the last two years and was told he couldn’t put the dresser purchase on their credit card because it wasn’t a minimum of 600 (it was 500 and change). HORRIBLE SERVICE, HORRIBLE PRICING, IMPOSSIBLE WAIT TIMES. Shame on these people.

The salesperson was helpful but didn't immediately tell us that the online price is not the same as the store price, which was $150 more than online.

Theres nothingbin this store. Nice throw pillows and ottomans.🤷🏽‍♀️

I want to thank customer service rep. Brianna for diligently working on my delivery. Because of her efforts to correct the issue with my first delivery in a timely manner. I will remain a customer with Ashley at the Linden N.J. location. Five stars for Brianna's impeccable customer service skills! Thank you again!

Customer service is good at the store But the delivery and being honest with your customers is a different story Not recommended to anyone

Today I had the great experience to partner with Ashley Home Store in linden n.j once again. The Manager Steve, and Sales Associate has been nothing short of professional with patience of a saint. I know that I'm not the easiest shopper with a very specific desire within my budget. Nonetheless this team has meet my expectations as this location has over the last twenty years. I must also add the district manager Scott has always been of great assistance as well.

10 months after I dropped an item on my order, my statement for the financed payment is still based on the initial total even after I called and went to the store to complain. I just called and the manager sounded soo rude and in complete disregard of my plight. Coming from a customer that spent nearly $10,000 in one day! Please go through your statement s and match them with your total balance to see if they add up, it seems the zero interest finance isn’t free after all. Stay away from this store!

Wonderful place to buy your furniture and more excellent prices and good staff

Briana Maing is a saint. She saved the day. I want to keep this review as short as possible, so I won't go into details. She really cares, she's organized, and she's so so good with customers. Because of her, I will for sure buy more furniture from Ashley - Linden. Thanks Briana. We need more awesome individuals like you in every American business.

Sales dude did not have any knowledge of the furniture they're selling and he wouldn't get off his cell phone. In July the so called sale is jacking up the price 1-3 thousand more then offering you 60% off and still paying more then the regular price.

Brian was the best salesman there he made sure I got exactly what I wanted without going over my budget

Good sale going on now.

Kelvin Bello the best customer service is in this place fully recommended!!

Kelvin Bello give us of the best customer service we have ever received!! This place is 100 % recommended 👍🏻

They literally never answer the phone. EVER!

I've purchased just about all of my houses furniture from here. But just like any other place you must come with what you want to pay. Do your research if you don't know what you want, visit the store more than once. I've learned that buying furniture is almost like buying a car

My experience with online orders and customer service was really bad

Great service! We worked with Brian and he was great. Not like other salesman standing over your shoulder. They had a great sale going on when we went and got a HUGE discount.

Wouldn't Match their own online prices. Lost me as a customer.

Disgusted stood with my son waiting for twenty minutes not even a hi or hello. Bad customer service I guess my money wasn’t good enough.

I was in dire need of a couch since I am closing on a new place in the middle of this Covid-19 pandemic and have no furniture. I was getting nervous because no stores have been open for the past two months... but as luck would have it, I stumbled upon this store that is both an Ashley retailer AND an outlet, and it happened to be open! I was welcomed right away and helped by the district manager, Brian. He couldn’t have been more helpful, professional or courteous! We wound up taking advantage of the Memorial Day sales and were able to buy a couch AND an ottoman! We opened an Ashley credit card just in case we saw anything else in the future, since we are in need of a lot more furniture. We were even able to receive no interest for 18 months! Brianna, the young lady at the customer service desk, was super friendly and professional as well and we were able to get everything done very quickly (including setting up our free & fast home delivery!). I was super impressed with Ashley’s selection, prices, quality and most of all, the amazing employees they have working there. I will definitely be back and recommend ALL of my friends and family who are in the market for furniture.

I was in dire need of a couch since I am closing on a new place in the middle of this Covid-19 pandemic and have no furniture. I was getting nervous because no stores have been open for the past two months... but as luck would have it, I stumbled upon this store that is both an Ashley retailer AND an outlet, and it happened to be open! I was welcomed right away and helped by the district manager, Brian. He couldn&'t have been more helpful, professional or courteous! We wound up taking advantage of the Memorial Day sales and were able to buy a couch AND an ottoman! We opened an Ashley credit card just in case we saw anything else in the future, since we are in need of a lot more furniture. We were even able to receive no interest for 18 months! Brianna, the young lady at the customer service desk, was super friendly and professional as well and we were able to get everything done very quickly (including setting up our free & fast home delivery!). I was super impressed with Ashley&'s selection, prices, quality and most of all, the amazing employees they have working there. I will definitely be back and recommend ALL of my friends and family who are in the market for furniture.

My husband and I had a great experience shopping with Brian’s help. We spend almost 3 hours trying to decide on the best options for a bedroom, dining and living room set. Brian was very patient and was more than helpful providing additional information and showing us the best options. Definitely recommend this place. Thank you !

The staff at Ashley’s home store is so friendly. They are Attentive, patient, and knowledgeable about their entire selection. Kelvin B helped me tremendously with my coffee table and desk, he not only had excellent choice selections but he gave me his honest opinion if something didn’t look right. Very thankful for the staff! - Jeff

I walked in and Albert welcomed me to Ashley furniture. He was very professional and did not pressure me into purchasing items that i was not interested in. He was very patient and walked the store numerous times until i found the perfect bed set for me. Ashley furniture should definitely have more consultants like Albert. I will definitely recommend my family and friends to come here as well as me returning.Thanks for everything!!!!

Steve is the absolute best store manager you could possibly meet. He goes above and beyond finding ways to meet your budget and style. My girlfriend and I have visited Steve’s store 3 times in the process of buying bedroom sets. He not only taught us all about the process of buying beds but also advised us on returning for our second time when his outlet collection was going to grow. He was honest throughout the entire process and never took all the credit by introducing us to Brian and Marcos. When we returned for the 3rd time in desperate need of a full size mattress and a queen sized box spring he didn’t take It to heart when we told him we had purchased a queen sized mattress from somewhere else. He gave us the best deal for a queen sized box spring, full size mattress, and a full size box spring. The salesman himself, Marcos, couldn’t believe for how cheap he was selling the queen sized box spring. If It weren’t for my family friends discount in the other mattress store, I would have comfortably bought our queen sized mattress from Steve’s store. We are returning soon to buy a sectional sofa and all our other furniture! I highly recommend buying all your furniture from Steve’s store.

This store is awesome. Great customer service from Kelvin b & Edwigd E Highly recommended!

Shady practices when it comes to financing thru Snap finance..salesperson never explained the interest rate was 150.66%.. purchased $2800 worth of furniture if not paid by 90 days they hit you with the interest for 12 months you would be paying close to $6000.. beware!!

Me and my fiancé recently went to the Linden location and received great service. Hassan was very helpful and gave us a good deal on our couch and bedroom set.

Steve the store manager was very nice and very professional

Albert was an awesome salesman and helped me to get the best bedroom for my money

Good sales reps

Brian is amazing ! Make sure to ask for him! He’s Sincere and beyond helpful! Thank you Brian !

Great experience from start to finish and I bought some nice pieces from Beatrice! Big thanks to Akilan and Meddy for working with me to get the best deal on the sale weekend! Everyone was so pleasant and quick to help...especially liked the singing by the fun employees! Highly recommend visiting this store.

I found everything I was looking for and I was satisfied. I had Lauren to help me. They was really patient with me

The best furniture store to shop.Laruen was a great sales profesional and sales mánager Steve made the exprince way more unforgetable.

My boy Albert and the manager work out a great deal for us and really appreciate the number we got thanks again Albert in store 2/23/20

Had the great experience with Albert and Meddy. The really went above and beyond trying to find what I need it for my living room. There customer service was outstanding! They never pressured me to buy and had lots of patience to answer all my questions. Would recommend them anytime...

Very great and amazing customer service, Albert and Meddy helped me out picking my New furniture ! I had an amazing experience, they even treated me to lunch! Definitely recommend buying furniture from Ashley’s store in Linden

Great experience! Beatrice was very helpful and so was the sales manager Meddy. Thank you so much

I couldn’t possibly have had a better experience at this store. The staff was super friendly and attentive. I came in with an idea of what I wanted and Lauren helped me find it. They additionally gave me an amazing discount for my purchase that I couldn’t refuse. I would recommend this store without a doubt to anyone!

Highly recommended store to purchase the furniture.

Albert walked our family thru the whole process to find our son the perfect bedroom set and mattress that was the best price for our family. Definitely recommend this store and The staff that is managed by Metty.

Albert was my Sales consultant. He helped me pick out my bedroom furniture set and mattress. I would recommend Albert for any furniture purchase.

Very good experience sales person are very knowledgeable and helpful.

(Translated by Google) Before buying here, think about it, make sure, for me, customer service here is not the best. For me the best person is Sindy, she looks for ways to help you. Before buying here, think about it, make sure, for me, customer service here is not the best. For me the best person is Sindy, she looks for ways to help you. (Original) Antes de comprar aquí piénsalo asegúrate bien, para mi el servicio al cliente aquí no es lo mejor. para mi la mejor persona es Sindy ella busca la manera de ayudarte. Before buying here, think about it, make sure, for me, customer service here is not the best. For me the best person is Sindy, she looks for ways to help you.

Kelvin Bello did an amazing job understanding the needs of his customers. He was patient and knowledgeable thank you for a great experience in helping me find what I was looking for.

Albert was my Sales consultant. He helped me pick out my bedroom furniture set and mattress. I would recommend Albert for any furniture purchase.

Don’t waste your time going in here if I could give this place zero stars I would and funny part is their so rude and not silly to help the customer do you self a favor and go To bobs And I see the owner of this location only response to the good reviews but not to the bad one show you how much the owner cleared About the customers

Such a great experience! Went in for a tv console table and coffee table - found exactly what I needed, great deal and Hasan gave such great service. Definitely recommend!

My wife dropped her wallet Feb 15 2020 at this location when looking around for a new couch. We came back and left our information and looked around and could not find it. Later I get a call saying that they found it but when I went and got it 50 dollars were missing from it. Will be looking elsewhere for furniture.

I went to Ashley to purchase a sofa, Lauren helped me and she was wonderful, she wasn&'t the least bit pushy she gave me my space to look around and she was there when I needed assistance, as we walked around the manager Meddy introduced himself and said if we had any questions he would be happy to assist. Everyone was friendly and there was a big selection. I found what I was looking for and even the financial part of this shopping experience was easy. Briana helped with that end, she was so pleasant and knowledgable and made sure I understood everything before I left. Overall shopping at Ashley was a pleasant experience.

My wife and I didn't feel comfortable shopping . I understand commission, but I don't think a salesperson should stand on top the customer obsessively. It almost felt like he thought we're going to walk out with a couch. Then It took 7 weeks from purchase date to delivery. They kept rescheduling.They did refund $100.00 DELIVERY CHARGE.

(Translated by Google) Good discounts.Good attention. (Original) Buenos descuentos.Buena atención.

Bought a new kitchen table and a desk here! Amazing staff and affordable pricing! The manager Steve was so friendly and gave us a great deal with our purchase! The cashier Akeela was also so sweet! Love this place and my new furniture!

Kelvin made the buying experience very easy.

I was helped by Mike Mishal, was the best took his time and showed me around plus great deal and wonderful service

I had a great experience at Ashley, my sales person kelvin was very helpful, he helped me find the perfect mattress and bedroom set. Brianna the lady at the front desk was also very lovely and made the whole process smooth and easy. I will definitely be a repeat customer

Went just to look at furniture and to see if they had what I really wanted from which I saw online. Walked into Ashley Furniture and was greeted by Lauren whom was very professional in all aspects. I advised her of what I was looking for and she took it from there. She helped me get approved for financing which made me happy. I showed her the picture of what I wanted and she walked me right over to it. Fell in love as soon as I sat down. All of my expectations were met. Because this was the 1st store I had visited, explained to her that will shop around and will return. Before I could get to the door, Mr Meddy stopped me to make sure everything was ok. Explained to him the same and he went over and beyond to make sure I did not walk out that door without getting what I wanted. He made that happen when made me even happier. A BIG SHOUT OUT TO MEDDY.... I'm the happiest Customer of Ashley Furniture of Linden!!!!!!!.. thank you all for your great customer service and gratitude. I will be forever Greatful for this Team of Professionals. You Guys Rock!!!

We were greeted by Lauren and she was very helpful, but I needed more and then Meddy came over and made it happened. I am very pleased. Thank you. Need furniture go to Ashley in Linden and see either one of these staff members.

Grisely tejada She is very humble n great costumer service I wish I can give her more then 5 star Our experience is great She’s the best 👍🏻👍🏻👍🏻👍🏻👍🏻