Ashley Linden, NJ 07036

I want to thank the Manger Kelvin and his AMAZING team, for helping me pick out a beautiful bedroom. Also I would like to thank Brianna for help, in making me feel secure in my purchase .the delivery was a Excellent.also there Receptionist was very helpful . I would HIGHLY RECOMMEND them for your furniture.

Had a great experience with Briana Maing! She was super helpful, Gave us time to look around the store, and was always attentive to answer all of our questions. Would recommend working with!

This place is huge and a nice selection of furniture.

My husband and I purchased a bed from the Linden, NJ Store on 3/19/2022. We were provided with the delivery date of 3/31/22.  On the date of our expected delivery, we never received any communication from the delivery company until we contacted them to inquire about the delivery window of time. We were originally given a window of 2pm-6pm. We were later contacted and told the delivery truck broke down and would not be able to deliver the bed until 4/1. We contacted the Linden Store to assistance and were answered by a cackling customer service rep by the name of Crystal or Krystal. She was highly unprofessional. Ms. Crystal answered the phone laughing with others in the background as we inquired about the manager. Crystal was only able to provide the first name of the manager "Benny" who was conveniently "away." Therefore we were left with no assistance. As a loyal customer of Ashley's, having purchased multiple pieces of furniture from these stores I am truly disgusted and disappointed with the level of service. People are spending large sums of money to be disrespected and played with which is unacceptable. WE WILL NEVER PURCHASE ANOTHER ITEM FROM THIS BRAND OR STORE. Raymour Flanigan clearly is the way to go.

I tried, I really did but this location is horrible! The only good experience I received was with the sales person upon purchase, but following my purchase I've had the most difficult time EVER! I was initially given a random ridiculous delivery window of three months to get my furniture. I didn't like it, but it wasn't a huge deal. The sales person gave me their personal cell number and suggested that I call him directly in order to get an accurate delivery date. Outside of calling his personal line, each time that I called the store for assistance I received attitudes, once in the evening and once in the afternoon. Two different reps, both with terrible attitudes. The one that answered the phone at night picked up the line and sat it down on the desk while she cursed and had side conversations complaining about the customers. When I hung up and called back several times, she FINALLY answered and gave me attitude, then put me on hold. These people answer the phones clearly frustrated and are very short with you, as though you THE CUSTOMER are bothering THEM. What kind of customer service is this for a business where people are spending thousands of their hard earned dollars? I have $5000 in credit that I wont be returning to use!

I have been Ashley customer for seven years. On the black friday sale of 2021 Thanksgiving I placed an order for Dining Table at  this store. It's been 3 months that we placed the order and there was still no timeline of getting it delivered any sooner. We went to this store on 25 Feb 2022 to cancel the order. The customer service rep processing our refund adjusted the refund with another item we picked that day, the charge breakdown included (item cost + tax + store pickup). Item cost and tax is self explanatory, but, it's beyond my comprehension that they charge me for picking up my own order (aka store pick-up). I was uncomfortable to pay that charge (store pick-up). The customer service rep then called the store manager 'Benny Fin'. Instead of explaining the "store pick-up" charge Benny started yelling at us and literally told us to get out of store and threatened to call 911. When I agreed to have this settled with 911 call, and, declined to step away without getting my refund he went screaming again at the top of his voice. This experience was very traumatic to my kids, who unfortunately accompanied me to store that day. At one point he stepped away and I heard him shouting 'This is my Country'. I guess one another store rep gave him some senses and they eventually processed the complete refund of dinning table and removed the 'store pick-up' charge. It didn't end here, when we were leaving Benny Fin told me he knows where I live (as if some kind of threat). Never in my life have I experienced such nasty, unprofessional and uncouth behavior. I wish there was an option to give zero stars, will never recommend anyone to this store.

Worst Furniture shop ever and terrible customer service👎 I will never ever purchase anything from Ashley home store again. Store manager (Beny Fin) was extremely rude to us. Pathetic manager and terrible customer service 👎👎👎

(Translated by Google) Good service and the products are not expensive. The only thing is that they force the customer to pay for a delivery service yes or yes and it is expensive (Original) Buen servició y los productos no son costosos. Lo único es que obligan al cliente a pagar un servicio de delivery si o si y es costoso

This was my first time at this location; it was actually pretty awesome. My salesperson was Brian; he was so patient, informative, and helpful everything you'd hope for. The selection was actually really good as well. I was pleasantly surprised.