Ashley Store & Outlet Linden, NJ

My husband and I recently purchased a couch from Ashley’s in Linden, NJ, and had the pleasure of working with Dontae. He was absolutely fantastic—friendly, professional, and incredibly knowledgeable about the products. He really listened to what we were looking for and made the whole experience feel easy and enjoyable. It honestly felt like shopping with a trusted friend. If you’re visiting this location, I highly recommend asking for Dontae!

Outstanding Sales Agent Experience Working with Dontae was an absolute pleasure from start to finish. He was professional, knowledgeable, and genuinely cared about understanding my needs. What stood out most was their clear communication, follow-through, and ability to make the entire process feel seamless and stress-free. He went above and beyond to ensure I was satisfied and supported every step of the way. If you’re looking for someone reliable, personable, and results-driven this is the agent you want in your corner. Highly recommend!

Steve B helped us with the purchase of a table fireplace. Transaction was smooth and easy.

Large selection at this outlet store. The staff (Justine) was very helpful. Got a great deal, with even more of a discount than originally planned. Franchised, so you know they'll treat you better than any online retailer. Very happy with my purchase!

We had a fantastic experience at the store, thanks to Alan, who was not only incredibly helpful but also full of valuable information. With his assistance, we found the perfect couch that we absolutely love!

Justine was a great help with ordering and helping me get the right price on the furniture!

Steve was very helpful and patient! He was able to provide us with selections to what we were looking for and we definitely found something we loved! The staff was friendly as well. Def. Recommend coming here!

Dontae customer service at the Linden location was beyond exceptional. Please ask for him you will not be disappointed.

My experience with Donte was amazing, he was easy to express my needs and wants. He was very patient, listens very well to make sure he's meeting your needs. I highly recommend coming to see Donte for all your furniture needs. Thanks Donte for all your help!

Excellent service - such a pleasure to deal with all the employees!

**5-STARS SALESMAN** "Ashley Furniture Store in Linden, NJ - MEET ALAN, THE BEST SALESMAN EVER! We spent THREE days shopping for our entire house furniture with Alan's expert guidance, and I'm still amazed! - Extremely knowledgeable about every product - No sales pressure whatsoever - a total breath of fresh air! - Provided top-notch service from start to finish He worked tirelessly with us for days, answering every question patiently and thoroughly. I was so impressed that I'd even consider hiring him for my own sales team if he ever considers a career change! He's earned our lifetime business - we're already planning our next purchase with HIM!

Dontae is an amazing employee. Very attentive and helpful with all questions. Has lots of patience!

Alan and Misha are the best. The salesman Alan was informative, fast and paid attention to detail. Everything was a smooth process with Misha. Both were polite, resourceful and helpful.

Alan and Misha were absolutely amazing with purchasing my furniture purchase. They made the experience flawless and transparent. Thank you Alan and Misha!

Justine was great 👍 very friendly and helpful

Not a good store to go very poor service

Caitlyn great service thank you

My husband and I were very well received by Steven. He treated us very well, took away all our doubts and was very patient in relation to our decisions. Thank you very much for the service and we love the store!

Excellent attention, Justine is the sales person help me, she’s fantastic. They have a good price, the furniture are great and a lot of options.

Customer servive terrible .. They dont do exacly what they offering

I have too many complaints to even list. I will not be using Ashley in the future.

Hassan was an amazing sales rep. Very polite and well mannered guaranteed great service and he delivered!

Alan was very helpful and not pushy as some sales people can be. Looking forward to enjoying company on the new sleeper

Excellent experience! Sales staff was very helpful and professional. I had my new dining set within the week. Very happy customer…

Enrique was very attentive and careful about my needs. Keep the great service. Thank you.

Justine was great. Provided all the information needed and was very patient & helpful with us. Thank you Justine

First, the salesman Allen was extremely helpful and patient without hovering over our shoulder. There was a delivery issue on my end but the store allowed us to make a new purchase without any hassle. They didn't try to keep my deposit nor charge me an extra delivery. It was handled smoothly and classy. THAT will make me go back again.

My experience with Ashley Furniture in Linden was wonderful! My salesman Steve awesome and he had lots of time and patience with us. I love the cabinet that I bought!

It was a Very Good Experience,Very Good & Courteous Sale's People 😁

Caitlyn was very informative about the product. Her presentation was very professional which one of the reasons I decided to purchase a power recliner. I would recommend highly recommend the store and her to my friends.

Came into the store to shop for a bedroom set and was greeted right away by Caitlyn. She was very polite patient and attentive, she let me look around for a few and followed up with me and answered all my questions regarding price delivery time and financing. Highly recommend such a great experience left the store with exactly what I was looking for.

Hassan and staff y very helpful. Great customer service and I will make sure to refer him and the team at Ashley Furniture. We are very satisfied customers.

Alan was such a good help to me thank you so much

Loved the experience. Alan helped us choose the best possible options available in the store.

It was a great experience. Alan worked really well and helped us seal a good deal. We were able to find the right furniture items and it met all of our needs.

Great Experience. Alan helped a lot

I am very grateful for the help of Alan. Thank you so much.

Alan was excellent anybody looking for furniture come over to him his the best

Caitlyn was a fabulous help. I came in confused with my purchases and she was very kind and patient with me. I hope to come back soon for more stuff.

Justine was great. Everything was perfect.

Hassan took great care of us. Didn't pressure us. We said we needed to go to one more store to see there stock and he understood. We then came back and he completed the sale. I would come back again and send my friends and family here.

Excellent from the time I walked in the store.yes Mr.Hasson was great in show and explaining different fabrics and styles….

hassan was the best. in & out. we found a couch we loved, he helped us with the absolute best deal. 10/10 would recommend. if you’re looking for new home furniture make sure to stop by and speak with him.

I was greeted immediately as I walked in the door with smiles.. Hassan was the associate who assisted me. He was very polite and had expert knowledge and got me exactly what I wanted... Thank you so much. My first experience was amazing.... Great staff.. Highly recommend....

Hassan was fabulous

Hassan provided really accurate and helpful information. Answered all questions. Smooth transaction.

Hassan was excellent. Quick and easy transaction and received a great deal.

My husband and I went to Ashley looking for stools for our kitchen island. Caitlyn was amazing! Very knowledgeable, showed us everything available in the showroom and made excellent suggestions. She didn’t follow us around the store while we looked but she was readily available if we had questions. Thanks for everything Caitlyn!

I recently purchased a dining room set, and I couldn’t be happier with the experience. Caitlyn was incredibly knowledgeable, patient, and helpful throughout the process. They took the time to understand my needs, walked me through various options, and made sure I found the perfect set for my space. Their professionalism and friendly approach made the entire buying experience enjoyable and stress-free. I highly recommend working with Caitlyn if you’re looking for quality furniture and top-notch customer service!

Visited the Ashley furniture store in Linden and worked with Hassan. He was very kind, patient and answered my many questions.

Justine did a great job finding my mom the right recliner and bed frame for her new apartment. Justine was kind and price conscious which is always helpful.

Hassan was great and patient with us while we picked our mattress ! couldn’t recommend enough !

Great experience here, our sales rep (Hassan) was very helpful, and pushed to get us a great deal. Whole team here seems great, would highly recommend this location to others looking for furniture.

Great Service! Hasan was very helpful

Justine assisted me with finding the perfect couch, she was very helpful and friendly. I would recommend Ashley’s furniture.

I recently had the pleasure of shopping for furniture at Ashley’s , and I cannot speak highly enough of my experience—thanks to Hassan. From the moment I walked in, he went above and beyond to ensure I was finding exactly what I needed. Hassan was incredibly attentive, knowledgeable, and patient throughout the entire process. He took the time to understand my preferences and what worked best for me. If you're in the market for new furniture, I highly recommend visiting Ashley’s and working with Hassan—the best of the best.

Our experience was quick and easy. Caitlyn our sales associate was very helpful and kind. Well def be back for more home furniture

Professional courteous great experience with Hassan …. Would highly recommend

Hassan Rahman was 👍🏻

Hassan was excellent at the rt 1 store in Linden! He really went out of his way to help me. He is a great listener and pointed to me several pieces that fit the description of what I was looking for.

Hassan was very professional and helpful. I was very indecisive but he helped guide me and I’m very satisfied with my purchase!! Thank you

Hassan is always extremely helpful and kind he has always gone to the extremes to be helpful in our many visits making sure we are well pleased with our orders. We recommend him to our families and friends.

Caitlyn

Caitlyn she was fantastic will not deal with anyone else.

Excellent service and selection from Justine and Sal. Highly recommend this store.

Melvin service was excellent. Great knowledge of the product for my liking!

Great store with so many options to choose from. What my made our experience better was the sales associate Caitlyn. She was kind, knowledgeable, & helped us find our couch. We will be returning to purchase a couple more items for our home since the quality and service is 10/10. Thanks Caitlyn!

Great store with a beautiful selection of all your furniture needs. Caitlyn was amazing!! After our initial visit, we returned for a second look, and she recognized us and greeted us warmly. She was happy to assist us again. Thanks to her patience and thorough knowledge, we found our dream couch! Caitlyn took the time to answer all of our questions, making the entire experience enjoyable. We truly appreciate her outstanding service!

Caitlyn, was amazing! Very passionate, patient, great communication skills, and professional!

Caitlyn was Very friendly and knowledgeable

Alan was fantastic. Helped us out great!

Hassan was amazing!!

Great ! Melvin very helpful!! Will be back

Mel is AMAZING and so helpful!

Melvin is an exceptional, wonderful salesperson. He is knowledgeable, friendly, and courteous. He made our visit to Ashley a joy!

We had a very good experience at the Ashley outlet store in Linden. They have a good collection of all kinds of furniture. Thanks to Melvin who assisted us throughout our shopping experience patiently. Great customer experience overall!

Ashlyn was a great sales person. I know what I wanted and she guided me to the display model promptly. She also had me out the door fairly quick so I could continue on with my day. Great job all around.

Melvin was a wonderful salesman and helped us receive the information we needed without lying to us or anything. We will come back to this Ashley’s store in the future.

Melvin was great salesman. Helped us in. Respectful and professional manner

Melvin is an excellent sale person?

Melvin was excellent, he was patient and honest. I was greatful for his service.

This place is the best, and Dayanna has a very good way of serving and helping

Dayanna was great with our deselection and helping us to be a happy customer and com back to Ashley again.

We went there a couple of times. They have jacked up prices by 2 to 4x and then the sales people will try to negotiate based on that. Beware of Melvin, don't go with that salesman. There are others who are reasonable and will atleast not try to cheat you. I ended up buying our sofa set from another store as they were 4.5x cheaper to what Melvin quoted. This was their most expensive sofa set.

Melvin was a great help and assisted me with everything.

Go elsewhere! Terrible quality and awful customer service. If I could give zero stars I would have. Hassan and his managers customer service skills are non existent. My advice, if you are looking for anything, don't bother coming here and go elsewhere. It was more of a headache than needed to be. Good people skills are important and if you don't have them, maybe you shouldn't be in sales.

Place was great! Beautiful selection of furniture! Rep I had on the floor I had was Steve, Steve was fantastic! Knew all his inventory and was able to hook me up with a beautiful recliner and sectional set! 10/10 Go see Steve

Great store! Steve helped me immensely in picking out the right pieces in the exact color and configurations that worked for me.

Great customer service by Alan

Melvin provided us with great service! He was knowledgeable, friendly, and humorous.

Justine made our chair shopping experience so fun and easy. She was patient and a great vibe as we carefully perused throughout the large showroom floor. My mom was originally very resistant to replacing her old worn out chair but she surprisingly found a winner! Thank you, Justine, for laughing with us and making the shopping experience seamless and informative!

Daynne has a great customer service. The way she approved us as soon as we walked in was outstanding.

Thanks Caitlyn for helping us today find exactly what we were looking for! Keep up the great work!

Caitlyn was wonderful from the moment we walked in. Asked what we needed and the rest was history. She helped us make our purchase with such ease.

GMelvin is a great salesperson. Took his time and explai ed everything in detail

We had such a wonderful salesman. Melvin was so pleasant, friendly and helpful. He took his time with us, and made sure we found exactly what we were looking for.

Melvin was great! Very helpful and knowledgeable

Melvin, Amazing customer service

Mel was great!

Caitlyn helped us find the right couch for us. She was patient, kind and helpful. She answered all questions and did not rush us. Thank you for your help Caitlyn!

Caitlyn was amazingly helpful. She answered all of our questions, was not pushy and was very patient. Highly recommend.

Mel was professional and very helpful

The experience was very informative and we were treated very well by Mel. He cut straight to the point and made sure that we were very comfortable and direct to.

The person that helped us today was Caitlyn Hutchinson. She was a delight to deal.l with. She was very personable and knowledgeable. She is truly an asset to Ashley Furniture. This was one of the most enjoyable furniture shopping experience I've had in a long time.

Caitlyn Hutchinson was fabulous to work with. Informative, not overbearing at all, super kind and friendly and hooked us up with a discount! Thank you Caitlyn. Ask for her when you go!!

(Translated by Google) Thanks so much Enrique Angui excellent!!! (Original) Thanks so much Enrique Angui excelent!!!

Very helpful

extraordinary experience they have a lot of patience very kind

Steve was awesome!! He helped us find the right match for our living room and walk us smoothly through the whole process.

Horrible Policy and Customer Service. Furniture was delivered right before a holiday, I was sick right after. Called 4 days after delivery with an issue and was told it's nothing they can do. I spent thousands on this order and I was told it's no help available. I'm never going to Ashley's again and I wouldn't recommend them to anyone else either.

Caitlyn was a charm to work with. Good store.. Good discounts.

Melvin provided us with a great tour. He showed interest and information, we were grateful for him. I hope other people can have the same enthusiasm. Thank you!!!

Melvin was super helpful! Definitely will be back

Melvin was amazing; extremely helpful without being overbearing. Would definitely buy from him again!

Melvin was amazing! So kind and easy to work with! Helped us find what we were looking for!

Worked with Melvin and he was great!

Melvin helped us out and was so nice and personable.

Dayanna was amazing very helpful please ask for her when you come to buy at Ashley furniture.

Dayanna help us a lot , she is so nice and educated!!

Mel hosted us today and he’s so patient and nice. Next time when we buy stuff for our new home, will definitely come here again and ask him for purchase advices!

Steve was amazing ! Very very helpful and made the process of finding a new couch so smooth. Thank much Steve for all your help!

We had an absolutely wonderful experience! Mr. Allen was our sales representative, and he was incredibly patient and helpful throughout the process. We placed our order on Black Friday, taking advantage of a great offer. A couple of days later, we noticed that the price on the website was lower than the in-store price. I contacted Allen to inform him, and he immediately worked with the store manager to match the online price without any hassle. Allen stayed in constant communication with us until the delivery, ensuring everything went smoothly. Overall, it was such a pleasant and seamless experience from start to finish. Highly recommend!

Alan did a great job meeting my needs and offering every option to meet my needs. Appreciate the time and consideration to find the best solution for my purchase. Awesome sale man!

Alan was great he was very patient and helpful. He explains everything in depth and he answers any questions you have and has no problem helping you understand the answer. 😄

Very good experience with Melvin, personable, and very patient. Thank you!

Had a great experience with Mel! So Helpful and patient

Melvin was very respectful and courteous! He made every effort to make sure we were satisfied with our purchase!

Melvin great was and informed us of all the protection plans available for the items .

Awesome collection and wonderful people

Mel was a great guy to go to. He helped us with the questions promptly and we were able to find solutions for our couch needs.

Mel was great - super helpful and explained everything perfectly.

Melvin was helpful Didn’t get I came for but he was nice

Caitlyn was awesome. Great customer service!!

Melvin was very professional and informative about the furniture.

Mel was very helpful and guided us well

Great customer service and good offers. Steve Bien-Aime was attending us and was a great help, so kind and patient! Really happy with the in-store experience. 100% recommend

Justine was very helpful and answered all my questions. I was very satisfied with her customer service skills. Great job!

Great experience with Caitlyn!

Justine at the linden location was great, helped me find the perfect bedroom set

Mel or Melvin was definitely a great help. He was patient and respectable..my wife and I will be back to buy more. Great salesman and not a 'sales shark'.

Melvin was great to deal with

Very pleasant and helpful! Thanks Melvin!

Had a positive experience when I visited this outlet. Justine was very pleasant and helpful. After she listened to what we were looking for, right away she pointed out some great options. When we found what we liked, she helped us customize and process our order. I would definitely recommend this Ashley location for their attentiveness and great service.

From the moment we walk-in the door until we leave, this place treats us like gold!! I have never been in a place where I've felt so welcome by so many people; from reception, special the sales Grace she’s amazing.

Caitlyn was super helpful when I came in to look for a couch. She tested them out with me and encouraged me to get what felt best for me. Her personality was definitely on one-hundred! Again, I went there for a couch but even went on to try out beds because of just how well she presented herself. So, thanks Caitlyn!

Caitlyn

Go elsewhere! Terrible quality and awful customer service. If I could give zero stars I would have. After just 3 months my sectional started showing significant signs of wear. Ashley refused to do anything about it, so it continued to get worse and now the fabric is coming apart and I have holes because it is so cheaply made.They told me it is not covered under warranty nor the extra money I spent for the protection plan. Been battling with them for 8 months now. I have filed a complaint with the BBB which they barely responded to, now I'm going to Consumer Affairs and getting a lawyer involved to get my money back. Furniture isn't even paid off yet.

I just want said that grace was super helpful and hours purchase. She waited for us, she explained everything really good and i just have to said she is 10 of 10

Alan did a great job of finding what we were looking for. He was very helpful and informative answering every question we had. Can’t wait to enjoy our new couch in our home!

(Translated by Google) Melvin Burgos: He treated us very well and explained everything very well. (Original) Melvin burgos: nos atendió muy bien y explicó todo muy bien .

Great shopping experience and great deals. Ask for Steve, he was super helpful!

MEL was very helpful and knowledgeable. We appreciate his help.

Melvin was great to deal with.

Dayanna is nice person and helpful.

Caitlyn

We worked with Justine today on buying sofa and furniture. She was very helpful in choosing our needs and spent almost whole day with more patience. I really refer a goto person in choosing ur home furniture

Great Sales Person Justine. Very helpful and informative.

Shout out to Steve, he gave us a great customer service. Thanks again Steve

Steve was very experienced and helpful

Alan was very professional and helpful. Great service !!!

Alan was exceptional

I worked with Asia and I cannot say enough good things about her! She was friendly, kind, and helpful without being pushy. She gave me space when I wanted it, and was there to make suggestions when I needed help. Truly a great experience!

I recently visited Ashley store in Linden NJ Sales Rep *Grace*was very Friendly i had an execeptional experience !The store’s vast selections of stylish and Affordable furniture exceededed my Expectetations .

Had a Great experienced with GRACE this afternoon when i visited she was very Patient and friendly, gave me all the information my husband and i was Looking For will definitely comeback to see.

Alan was great at ashley and helped us so much!

Caitlyn at the Linden store was of great help!!!

Grace was so helpful ! She was very transparent and did not cut around corners. She has great taste in furniture especially taking into consideration our needs, price point and style.

Caitlyn was incredibly helpful and patient. Excellent customer service! Please ask for her when you go.

Melvin was extremely pleasant ,patient and knowledgeable about what Ashley offering in bedroom set.

Our sales person Mel Nurgos did a great job with giving us options for different bed rooms set. Very pleasant and patient.

Caitlyn

Caitlyn is amazing

Your customer service agent Allan was knowledgeable, patient and very helpful. A great representative of your brand. Kudos to him. He will do well with in the future.

Steve was great, super helpful and very nice to work with.

Caitlyn

Caitlyn

Caitlyn

Sales men Melvin, was very attentive, and very professional. Made our purchase very eazy and smooth. Strong recommend sales men Melvin.

Caitlyn

Grace was very nice and help full will return to see her On Friday

Caitlyn was great. Very eager.

Mel my salesman was great

Mel and Grace provided an impeccable customer experience… thanks so much🤎

Caitlyn

Caitlyn

(Translated by Google) Alan good service and patient 😆 (Original) Alan buen servicio y paciente 😆

(Translated by Google) Alan good worker (Original) Alan buen trabajador

(Translated by Google) Alan very kindly assisted me and I made my account satisfactorily. (Original) Alan muy amablemente me atendio y hice mi cuenta satisfactoriamente

Steve was a great help. Made purchasing our new couch so easy! Thank you, Steve and the Linden Ashley team!

Maya was great. Fast service.

Alan was too good he helped us to find what we had in mind

Smooth transaction and help provided.

Asia is fantastic at her job and she deserves a raise! A+++++

ALAN was very helpful everyone come to him he was amazing

Justine J. was a great help! She greeted us right away and answered every question we had with patience. If you go to this location please ask for Justine.

Good price

Great service! Asia and Amanda were amazing!

Everyone was very courteous and friendly, but I was told my furniture would be available the week of Novembef 3rd and now found out it will not be here until tge end of December

Asia was very patient and cooperative with us, and overall she made it a good experience!!

It was pleasure working with Alan Very knowledgable and lot of patience Great guy

Sales person steve and manager Amanda was great people to work with they made my purchase much easier and get me the best price. Thank you both

Steve was very helpful and patient. Excellent customer service!

It was very good

Great sale associate thank you Justin

Alan was a big help in directing me find the the perfect sofa he was very professional and at the same time very courteous to me and my husband he is an asset to your company

Alan provided excellent service, very knowledgeable and professional. Thank you

Asia was super helpful in helping us purchase a sofa/love seat set. Let us make decisions on our own but always available for questions. We had many, and she was fantastic at helping with our entire experience!

Asia was very knowledgeable and helpful. We are particular and had a lot of questions, which she answered to the perfect degree of specificity. We explained we were looking to make a quick purchase, and she was great at facilitating that as well.

Asia is great and very pleasant to do business with. We found the piece we wanted and are very happy.

Alan was super helpful in showing us sofas and explaining every tiny detail about the options and customizations. Loved the service and the collection of furniture!

Asia is awesome!!!!!!!

Great service, Alan was very nice and helpful 👍

Asia made my experience at Ashley pleasant. Very helpful and knowledgeable.

We have a great experience at Ashley. Asia was very polite, helpful and patient!

Asia was super helpful and patient! Answered all of our questions with expertise and kindness!

Keira was great help today, very patient with my mom! Super helpful with everything!

Miss Asia was a blessing. She took the time to explain the differences in materials and pricing regarding a new sofa. She was patient and very informative. I’ve saved a ton today. Thank you again

Excellent Customer Service, ended up getting a new couch and I'll definitely will be coming back to get more furniture.

Thank you Justine for helping me out with my furniture purchase

(Translated by Google) Very good service, attentive to your costumer without hindering the customer, thanks ALAN (Original) Muy bien servicio , atento a su costumer sin obstigar al cliente , gracias ALAN

Asia was an amazing sales person. I’d love to do business with her again. Highly recommend.

Justine was great, we needed a bed ASAP and we were able to get what we needed. Fast and very professional

Ashely has a lots of selections. Justine was great .

Justine did a fantastic job. She was very helpful. Kudos to her.

(Translated by Google) Alan is an excellent seller, very attentive and responsible in the sale and is very punctual in the delivery of orders. (Original) Alan es un excelente vendedor muy atento y responsable en la venta y es muy puntal a la entrega de las órdenes

Amazing customer service with Asia. Experience was quick and frictionless and she helped me pick out a great table

Alan was such a joy, he was kind, patient and understanding. Thank you so much for the great experience.

Keira was wonderful

i had a wonderful experience with the sales associate asia

I worked with Asia, wonderful person , best seller

Great inventory and prices at Ashley today! I bought off the main floor and the outlet section. Their selection was way better than Raymour & Flanigan. My sales person Justene was patient and helpful. I highly recommend this location!

Alan was a great help today!!

(Translated by Google) Alan, excellent service, friendly and cordial (Original) Alan, excelente servicio, amable y cordial

Justine was amazing and helped me get a sectional and dining room set that was exactly what I wanted. She was personable and supportive and took great care of me! I couldn’t recommend her more highly!

Paul was very helpful, understanding, professional, and easy to talk to. He wasn’t pushy or trying hard to sell instead listened to what I needed and helped me shop. Only bad thing, I went in to buy 1 bedroom set but left with 3 sets. Definitely recommend going there as everyone was awesome but do ask for Paul!

The delivery driver call that they are a few minutes away and I told them that I am 5 minutes away and they refused to wait for me and to date I have not received my delivery, not cool at all

Justine was so helpful when purchasing our new couch. Very knowledgeable and personable. She was thorough and patient. Would highly recommend working with her for your next purchase.

Alan was a complete gem! Helped myself and my partner pick the best set and assisted us and even got the perfect price! Great service.

Steve is a great helper. He took all the time needed to help us find what we were looking for

Justine was amazing! She took her time showing me the furniture and answered all of my questions. I highly recommend this location.

Steve did a great job in explaining everything to my mother and I.

Justine was very helpful and accommodating for me. She made the experience as quick and easy as possible.

Send partial products 1 month late delivery And came at 6 pm when all our building freight elevators closed

Thank you Justine

Alan was very helpful from the beginning to the end. He was very patient and answered a limitless amount of questions for us. We walked out happy. Teddy and Amanda were very helpful as well!

Paul did a great job helping me today.

Customer service was phenomenal and very helpful. They showed me what I was looking for and let me know about current discounts I would be receiving.

(Translated by Google) Very good attention! Good prices. (Original) Muy buenas atenciones! Buenos precios.

Paul was great and super helpful! Definitely recommend coming here for all home furniture

Alan was very helpful to pick up the right Sofa for us.

Great customer service got exactly what I was looking for.

Steve was extremely nice and did a great job helping me find a new couch!

Bad costumer service unprofessional rude they don’t what they are talking about specially, the managers

Mostly all my furniture is from Ashley. I love the products are of pretty good quality and have last me years.

(Translated by Google) Jose very kind, excellent service, thank you (Original) Jose muy amable excelente service gracias

I am writing to share my recent experience at your Linden store, which has left me quite disappointed. I spent 5 hours in the store looking for a couch that was in stock and could be delivered by a specific date, as I had family coming to visit. After checking 5 couches that wouldn’t make it in time, the staff finally showed me one that was in stock and could be delivered in three days. I decided to purchase the $2,000 couch, a significant investment, primarily due to the promised delivery date. Unfortunately, the delivery date was changed four times, pushing it past my deadline. To make matters worse, I received different delivery dates from three different managers. The last manager I spoke with, Eddy, had an unprofessional attitude and even belittled me, questioning if I knew what day the 13th was. This was the final straw, and I decided to cancel the entire order. As a loyal customer of Ashley Furniture, this experience has made me reconsider future purchases. I feel misled just to make a sale. I have a house to furnish and was starting with a couch, hoping to buy more, but this experience has been extremely disappointing. I hope you take this feedback seriously and work towards improving your customer service and delivery processes. Thank you for your attention to this matter.

Justine was a great! She was very patient & answered all my questions. She also gave me an amazing deal on a fantastic bed. Super excited to get it!

(Translated by Google) Alan assisted us, excellent service, a lot of patience and good knowledge of the products (Original) Nos atendió Alan, excelente servicio, mucha paciencia y buen conocimiento de los productos

Great Customer Service Paul ! Keep up the great work!

Paul and Amanda performed admirably. Simple business deal. Highly recommended

Tiffany was Amazing 😍 She knew exactly what I needed and was patient with me the whole staff was amazing 🤩

We just got a mattress... From Ashley... Justine was so wonderful to work with and absolutely helfpful.

Alan and Asia were amazing when helping me. Long story short, I had to come back and choose a different couch set given that the original option didn’t fit in my home. They were professional, efficient, and respected my time. Whoever hired them chose the right team. I will always be a loyal customer to Ashley’s Furniture Store, especially the Linden, NJ location.

Came in to purchase a bedroom set today and Alan was very attentive and friendly throughout the entire process. Answered all the appropriate questions and made the process seamless.

Sales worker Justine was helpful and accommodating during our visit to the local store. Purchase was made and staff was friendly and prompt.

The staff at this location were amazing. I got what I wanted. Satisfied with the service.

Paul did a very good job he was very helpful, professional and patient.

Excellent customer service! Justine was extremely attentive and provided us with all the help we needed. We truly appreciate her assistance!

Paul is angel disguised in human form. He is very very helpful, professional and patient. Please, do not hesitate to seek his service, you won't regret it.

I made all shopping 🛍️

Justine at the Linden store was great to work with and patient! Thank you

Very patient, loved my experience shopping here, and will definitely come back for any house needs. Couldn’t have asked for better customer service. 10/10

Justine Johnston was very nice and helpful.

Had such a great experience! Justine helped me and she was awesome. It was a quick and easy experience. She helped us get our perfect couches. I would definitely recommend this store and Justine.

Very informative and friendly.

Great experience at Ashley furniture. Alan was my sales person and he was fantastic. He was patient while I made decisions, changed my mind then made new decisions. Great experience overall!

(Translated by Google) Dayanna very kind and professional I will definitely look for her again (Original) Dayanna muy amable y profesional definitivamente la vuelvo a buscarla

(Translated by Google) I am quite satisfied with the service provided by Alan at Ashley Fornitures. Your kindness and courtesy. (Original) Estoy bastante satisfecho con el servicio brindado por Alan en Ashley Fornitures. Su amabilidad y cortesía.

It's amazing when you could go into a Furniture store and have great customer service. Steve was very professional and helpful.

Justine was very awesome from the time I walked in. She was very tentative to my needs and a good salesperson.

Tiffany L was very helpful and a great person to talk to about space for furniture!!!

Ashley was amazing efficient and effective at the same time and very knowledgeable!

Alan sales rep was so professional in what he does and very pleasant to work with. He deserves a 10 Stars. The store has great selections as well.

Fast Patient

Tiffany the saleswoman was terrific, greeted it us right away, was very knowledgeable and was very helpful in helping us find our kitchen set

Was looking for a couch, visited a few Ashleys and decided on the Carnaby. Justine was very friendly and helpful in making the purchase easy. They also price matched the online price since in store price was higher which was nice. No issues so far, would go back.

Alan and Chad was a great help..I truly recommend this place

My wife and I went into this store for the first time in hopes of finding a queen sofa sleeper set for our living room. Justine Johnston greeted us as soon as we walked through the door, asked us for our wants and needs, and proceeded to show us what their store had available. We had something in mind that we found from Ashley’s website and even though they didn’t have it in-stock, Justine was able to show us similar options. We finally ended up with an Albinger Queen Sofa Sleeper set, hoping to arrive very soon. Justine is a valued asset for this Ashley’s store, and we thank her for her kindness and helpfulness.

(Translated by Google) Excellent service from Ala, she was very patient and explained everything to us in detail ⭐️⭐️⭐️ (Original) Excelente atención por parte Ala, tuvo mucha paciencia y nos explicó todo a detalle ⭐️⭐️⭐️

(Translated by Google) Alan was very attentive and patient, recommended!! (Original) Alan fue muy atento y paciente, recomendado !!

Really underrated and very helpful. Love her service(Justine)

Alan was excellent. Very knowledgeable and helpful.

Alan was the best super helpful And patient !!!

(Translated by Google) I really liked the attention and service of the seller Alan, excellent service. Thank you. (Original) Me gusto mucho la atencion y el servicio del vendedor Alan, excelente servicio. Gracias.

I came in today to ashley furniture looking for a bed room bed and a matress, Alan was the sales person helping me was quick and very informative. Great service !!

Alan has a lot of patience. Very professional and has knowledge about the different types of furniture. I wanted a certain living room look and 1 hour later I purchased and set up my delivery

Justine was very knowledgeable and helpful in assisting with my purchase

Alan has done a wonderful job in pointing us to the right furniture based on our needs and taste. He is with us through out the time until we finalized the purchase. Ashley is overall nice store that has varieties and contemporary furniture. Thanks

Justine was very pleasant and healthful

Justine was very helpful helping us design and purchase our couch today! We appreciate the friendliness and help!

Tiffany is such a great employee great fast help

Purchased couches from here (the purchasing process was smooth & staff was helpful.) We had a SCHEDULED delivery & paid for SCHEDULED delivery services and nobody showed up with the couches. Amazon has a better delivery guarantee than this place. I took off of work for this & had been home ALL day, did not leave my house for 1 second & nobody called us, nobody communicated with us, until we reached out several times. Then the person who contacted us said they were 1 stop away and nobody came. Then when we tried calling that number back they shut their phone off. This place is a joke and to charge such price for a scheduled delivery date and not show up is ridiculous and inconsiderate of others. I hope this place goes out of business.

(Translated by Google) Today Alan helped me, and his service was excellent, he explained it to me very well, he knows the products he sells (Original) Hoy dia me atendip Alan , y fue excelente su servicio, me explicó muy bien , conoce los productos que vende

Alan was very helpful he gave valuable information got my daughter a bedroom set and she loves it

He was very helpful. Paul metellus what's very helpful

Alan was great! Good salesman! Awesome we got a couch! Fantastic experience!

Store closed during opening hours. Saturday 10am. Drive here pointless.

Alan was very patient and very kind. Answered all of our questions and showed us the outlet and nice pieces we would like

Paul was very amazing and helpful!!

is beautiful and good

Justin is very nice employee at Ashley . she gave her best to tell about everything and try to make a deal.We are happy to visit here.

Steve is very proactive and friendly to deal with customer. He gave his best today in our deal and finally we got are best product from ashley .

Justine was a big help!!

Paul was an excellent service rep. He was patient informative knowledgeable and was a pleasure to work with. Thanks again Paul!

(Translated by Google) Alan excellent attention (Original) Alan excelente atención

Salesperson (Alan) was very helpful and patient. He did not hover and was very informative. Helped us when purchasing our couch set. Would highly recommend him!!

Amanda was great! She was kind and educated us on what will be the best couch for our life style. Great great service!

Kelvin from Ashley’s linden was absolutely amazing! We have been Shoping around for months looking for a bed set and haven’t found luck. Today was actually the first day I was confident enough to purchase our bed set. Very attentive and understood our budget and made us so comfortable throughout the whole way. Thank you kelvin

The staff are very professional at their job. One of them was Justine was very helpful and very patient.

Jeff was very nice and personable.

Jeff was amazing!

Amanda made me feel very comfortable and had me and my wife’s best interest as her priority the whole time! Very knowledgeable! Hope to deal with her again after such a pleasant experience!

Today we bought a new couch all thanks to Amanda! She was so pleasant from the moment we walked in. She was BEYOND helpful and very knowledgable. She made the decision making process a breeze. Amanda really took the time to explain everything and make sure we will be 100% satisfied.

Great people and excellent customer service.

I just bought a sofa set, and Alan was incredibly helpful… I will definitely come back to this store.

I came into Ashley today looking for bedroom furniture and was so undecided and all over the place. My Sale's Associate Alan was very patient and also very helpful. The whole team was very helpful! They definitely provided excellent service!

Jeff really helped me find a great TV Stand with a built in fireplace and it looks really cool!

Jeff was the best salesman 10 ⭐️

Please come check us out! Under new management! We are ready to help make your new home or existing home your new favorite space! We can also help you get the best night sleep ever! Mention this review or the photo for $50 off your delivery charge!

Jeff was very knowledgeable and friendly. He made my experience very pleasant and easy.

We appreciate you Jeff A. Salesman . Thank you very much!!!!!!!!!

Used Ahley furniture for the first time at Linden, the staff is very friendly, Specially Jeff the guys who's helping me.

Amanda was an absolute rockstar! She was immensely helpful in our first time purchasing a couch. We told her what we were trying to avoid and our needs and she successfully assisted us! Her customer service, sales skills, and knowledge on inventory was very impressive! 10/10 would shop from here again and will look for Amanda!

Jeff was extremely professional and helpful. He provided legendary customer service. Thank you Jeff.

Amanda was great

Kelvin is very professional and was extremely helpful. My wife and I are very happy with the purchase. We highly recommend Kelvin.

Jeff and the staff at Ashley are very friendly. They answered all my questions. I can’t wait to receive my new sofa.

Jeff was very helpful , attended us and helped us find the perfect dining table ! Thank you !

Jeff is super friendly and attended us very well, we got what we wanted when shopping and he gave us the best deals, I recommend to look for Jeff when you go here.

He was very helpful and knowledgeable. He helped pick a very nice set for my son.

Jeffery exemplifies excellence as a sales representative. His assistance in guiding my fiancée and me through the selection process resulted in the acquisition of ideal furniture for our home. His demeanor is characterized by professionalism, politeness, and exceptional communication skills. I wholeheartedly endorse him and will certainly seek his expertise again in the future.

(Translated by Google) I loved the way they treated people and the excellent service ❤️ (Original) Me encantó la forma de tratar a las personas y excelente servicio ❤️

Jeff was very helpful and pleasant to work with.

Had a wonderful experience with Adam from the Linden, NJ location! He was extremely pleasant upon entering the store and helped me find exactly what I needed! Thanks again Adam!

Had an amazing experience here with Adam at the Linden store, he went above and beyond to make sure I got by dream couch set.

Adam in Linden, NJ did a phenomenal job of helping us purchase our new sectional. Even sold us a great protection plan. thanks!!

(Translated by Google) Jeffrey's excellent attention and a lot of patience convinced us with our purchase. (Original) Exelente atencion de Jeffrey y mucha paciencia nos convencio con nuestra compra.

Adam from the Linden store was great. we were buying new furniture for our family room and the process was super smooth!

Adam in the Linden store was extremely helpful as was the young girl behind the desk. All our questions were answered and both were very personable & professional.. We will definitely be back!!

The salesmen were quite friendly 🫢

Came here to find furniture for my living room and dining room. Jeff was our sales representative. He was very attentive and helped me find the sofa set that I wanted. I would recommend him to anyone who wants to purchase furniture here.

Shopped at the Ashley in linden. Adam was a amazing sales associate I definitely will recommend to any one I know in need of new furniture 😁

It was a great experience Stephany gave us a great costumer service and store discounts. I’ll definitely be back.

My experience with Jeff was pleasant. He knew good stock and was very engaged

I was greeted when I entered and asked what I was looking for. I told the person he said go to the back and look I will come after. I was there almost 15 minutes waiting for assistance no one came. Customer service is not good enough. A customer needs assistance when they enter your store. Staff there talking and I'm there waiting for a help.

Our sales person , Jeff did a great job helping us find a couch that matched our measurements and style!

Great customer service when purchasing our couches ask for Jeff aka “AP” he was great!

Jeff was very pleasant. I’d like him to have more answers, but was very helpful overall.

Excellent service with Jeff , he was very helpful and knowledgeable. He made the experience very comfortable and I would definitely recommend asking for him as soon as you walk into store. He even stayed after hours to make sure everything was completed and in order. 10 out of 10 for Jeff. Thank you again!

Neilydis was helpful and she help me pick out very vibrant pieces! she is very attentive and has good knowledge on the products. I would highly recommend her for someone coming into the store. The manager shawn was very helpful as well.

I worked with Neildys and she was so kind in assisting us on our search and was just wonderful all around

Jeff was great with orienting me throughout the store and helping me pick my furniture of choice. He was very professional and knowledgeable of the furniture. I would recommend anyone to work with him while browsing in the store.

Farnell was absolutely the best....best customer service I have received on a long time

I came in last Thursday and was assisted by Aries, While i didnt buy anything at the time he was very helpful and patient and made sure all comcerns were gone. Will surely return in th future for service like tnie

Jeff named guy helped me alot in getting my bed and sofas sets, and helped me in getting Discount. Really helpful man.

Jeff was excellent and he helped us find our Living room sofa set. He has good knowledge, he took time to explain all what we asked for and was patient with our questions. I recommend to reach out to Jeff if you are at this store

Tiffany was very helpful and displayed great customer service. She was a gem.

Our sales associate Jeff was very friendly, helpful, and answered all questions we had. He was attentive without being pushy. My partner and I have been shopping around for furniture and some other places we'd gone to had very pushy sales associates. But not Ashley. Couldn't be happier with our bedroom set and we're awaiting the call that our sofa came in ! Also the manager Charles is very friendly and funny ! Would recommend this location to anyone looking for furniture.

Salesperson Aries was very helpful with the sale having great patience with my parents. I would work with Aries again for a future furniture need.

Treats staff HORRIBLY as a customer witnessing this tragic action by the management… please by all means do not spend your money here .. i ended up walking out taking my business elsewhere

Horrible customer service in store

Farnell great customer service

Farnell was amazing. The entire staff was great.

Farnell customer service was exceptional. Kind,charismatic and super helpful. He answered all my questions, as well as showed me my financing options. I will definitely be coming back.

I would like to give big thank you to Farnell and he went above and beyond with customer service and he answered all my questions and I will be sending over my friends and family his way to help out .. thanks again

Farnell best service ever was in and out super quick and got the best deal!

Farnell was very amazing .. very knowable and fast

owners should really see how those managers treat the girls. those men are absolutely disgusting and should not be working around women. they yell at their employees in-front of customers, they yell at customers for not accepting pathetic discounts on things worth hundreds or even thousands of dollars. come here for yourself and watch how these men harass the workers, its an absolute joke. never coming back to this disaster.

needs new management asap. Mike P, the manager, thinks its okay to disrespect customers and new hires apparently. a female worker was helping me when this guy decided to come out of nowhere, interrupted us and judged her sale tactics infront of me. he than tried to give me a “deal” and when i didnt want his “deal” he gave me a nasty attitude. so i left and bought what i needed somewhere else. Manager to Manager, you do not know how to handle a customer, an employee and your store.

What ever you do don't buy in ashley and if you do don't waste your money on insurance because it does not cover nothing they tell you it covers everything when your purchasing but when you need to used the insurance it don't cover

Enrique, did an amazing job as he assisted us through the whole entire process of picking out the right furniture for my mom’s bedroom for her new home. He was patient and gave informative details about next steps as if related to purchasing options for the bedroom set we purchased. When you go in to Ashley Furniture he’s your guy.

Hassan is a great, well-trained salesperson. He’s a pleasure. Don’t waste time at other stores.

(Translated by Google) They do not help the customer after a purchase, at first very friendly selling the product and then everything is terrible service. So many women working there and doing nothing. Their bored faces depress the customer (Original) No ayudan al cliente después de una compra, al principio muy amable vendiendo el producto y después todo es pésimo servicio . Tantas mujeres trabajando ahí y no hacen nada . Sus caras de aburridas deprimen al cliente

Do not shop retail ...ask for the district he will give you uo to 50 off... Walk away ....

My husband and I were in the market for a new couch and felt this was the best bang for our buck, or was it? Our salesman (Enrique) was the only reason we decided to buy from them because he was amazing. He was patient, sweet with my children, and just a pleasure to work with. However, the manager (Massoud) not so much. It seemed to be a bother to him that we had so many questions and concerns about the measurements. The salesman had gone over to Massoud multiple times with questions from us but Massoud only came over to check once about questions and then was arguing with our salesman (Enrique) not too far away. Our salesman apologized to us, however Massoud did not apologize for his behavior. The salesman (Enrique) also found out, once we decided to buy the couch from them, what I did for work and wanted to give my family a discount (I am a paraprofessional in a behaviorally disabled classroom). He was told no by the manager. We can't lower the price that much and refused. It was literally $100 off the couch, I was already paying $2100 for it. They did price match to a certain extent but $4000 for a couch @ Ashley that costs approx. $2000 at another chain, doesn't seem right.) I ended up calling to get an update on the couch a week later and was told 2/2 or 2/3 it should be available at the warehouse and ready to deliver after that and to call in a week. So I call today, and now it is not to be delivered until 2/24. How? How did we just jump 3 weeks? I was very unhappy and told them I would like to cancel my order. I went in to cancel, said hello to Massoud, who barely looked at me, and advised him I was here a few weeks ago but I would like to cancel my order. He grabbed the papers, cancelled it on his end and just says go to her for your refund (pointing to Tameya, the receptionist/customer service rep. who was extremely helpful and nice) and walks away. No what's wrong? How can I help? Why do you want to cancel? Nothing. His customer service skills are non existent. I am not looking for a red carpet but a simple how can I help goes a long way. My advice, if you are looking for anything, don't bother coming here and go elsewhere. It was more of a headache than needed to be. Good people skills are important and if you don't have them, maybe you shouldn't be in sales. Thank you once again to Enrique, you were a pleasure to work with and I wish you luck at your new job, hopefully they treat their employees and customers better than we were treated by Ashley's manager Massoud.

I came in today to finance a piece and furniture and Habiba ( Obehi) took care of us today. She was nice up to the point where we asked to finance. Her demeanor changed and told us finance was only $1,000 and up when in fact we were told $500 and up. Because she is a sales associate, already trying to get us to spend more money. Then she was going to have us apply for the credit card up to 1,500 without even telling us. We asked for a break down for taxes & delivery and she seemed baffled. She didn’t talk to us throughout the whole process and just called us over when we were ready to pay and left. Overall very unprofessional customer service because you should not get upset when someone wants to finance instead of paying in full because you’re a sales associate. Manager had a great attitude and very helpful. Ladies at the front did not have a great attitude either.

Do not under any circumstances spend your money here. The customer service is garbage. They took my deposit on a transaction and refused to return my deposit when they couldn't complete the transaction because they don't accept the finance company I was using (that's after telling me that I could use that company, they just need to update their system to include it).

Simply put, this store and franchise does not care for there customers nor there employees. Stay far away and go to Secaucus, Paramus, or Fairfield instead.

(Translated by Google) This store is not good, do not buy them there. Sellers tell them a delivery day and it never arrives. I go for two months and they don't deliver the bedroom set. They only left the bed and the rest of the set. In two months I want to return the bed to buy another set and they don't want to. They are some scammers and liars do not buy in this store and even less with the seller Antony Acosta (Original) Este store no es bueno no comprar ahí los. Vendedores les dicen un día de entrega y nunca llega voy dos meses que no me hacen el delivery del juego de dormitorio solo dejaron la cama y lo demás del set que en dos meses yo quiero devolver la cama para comprar otro set y no quieren son unos estafadores y mentirosos no comprar en este store y menos con el vendedor Antony Acosta

Very nice and clean establishment! Everyone was helpful and friendly but my sales associate Tiana was especially informed, engaging and helped me find pieces I love! Can’t wait to get my new furniture!!

Tiana was so helpful and friendly. The item we wanted wasn’t available but she helped us find an alternative and worked with us. Great service. Thank you for your help!

(Translated by Google) Hello, I bought a living room set in your store a year ago. First, the delay in delivery was quite long. Second, when they brought me the game the next day, I had to travel for a week. When it arrived, I went to organize it and I had a broken chair. I went to the warehouse and the same one. The person who sold it to me didn't even look at me. He reluctantly gave me a number to call. They have never given me a solution. They pass me from one person to another and no one gives an answer. I went back to the store and I've been lacking loyalty in this for a YEAR. and responsibility I would never recommend this store to anyone I am missing a single fee and I never got a response what a shame that they are so dishonest with people (Original) Hola compré un juego de sala en su tienda hace un año primero la demora para entregar fue bastante segundo cuando me trajeron el juego al otro día tuve que viajar por una semana cuando llegue fui a organizarlo y tenía una silla rota fui al almacén y la misma persona que me lo vendió ni me miró me entregó de mala gana un número para que llamara nunca me han dado una solución me pasan de una persona a otra y nadie da respuesta volví a la tienda tampoco en esto ya llevo un AÑO que falta de lealtad y responsabilidad nunca recomendaría esta tienda a nadie me falta una sola cuota y nunca obtuve respuesta que lástima que que sean tan deshonestos para con las personas

Great experience and selections. Habiba was so friendly and knowledgeable. I really recommend her and the store.

Habbiba Trozzo was super amazing! Best customer service we have ever experienced! She helped us make a very good purchase. I think she deserves a raise. She went out and beyond. We are grateful to her! Thank you!

Couch took 6 over months to arrive. Fell apart in 2 and 1/2 years. Called to claim on my 5 year protection plan, but it doesn't cover the couch breaking from normal use? SCAM. Spend your money somewhere else.

Igor was amazing and very helpful !

Enrique and anthony acosta are very brilliant sales man they guied us very nicely love to buy bed room set with them 😍😍

No one greeted us when we walked in. Also these prices are shockingly high

The employees were friendly and the manager, Sal, was an absolute lifesaver on finding the right aesthetic, quality and cost for furnishing our home. He single-handedly gave us the time, flexibility, knowledge and peace of mind that we needed to make these decisions; making this entire process smooth end-to-end.

Lauren is a Good Saleswoman and She will Get You Right She Took Care Of Us Real Good

Enrique angui is the Best sales person Ever, he's very professional, kind,knowledgeable explaining details about your furniture, I highly recommend this store! Thank you

I had a bad experience buying here. I got a sofa bed from this store. The delivery guys, put it together and damaged one of the legs of the sofa, they were rushing to leave and told us to report it so we can get fixed. I called plenty of times and also emailed and never got an answer, so I WON'T RECOMMEND THIS PLACE WITH SUCH A BAD CUSTOMER SERVICE. ✌

I had a great time with Habiba, the Sales Representative who took care of me at the Linden store. The over all ambience of the store was very welcoming. I got a Drawer Chest and the protection plan and delivery were seamless. Over all pleased and satisfied. I will definitely be returning.

Igor is the best! His advice was so helpful and reasonable. Very friendly and nice gentlemen. მადლობა! 🇬🇪

Great service from Gary he took care of me and my husband. Customer service was excellent. When we went to pay Teresa was very rude and and seemed annoyed with us. Would’ve given the place an overall 5 stars because Gary gave us great service but she ruined the experience for us.

Garry was great

Hello!, first of all I'm giving this furniture company 1 🌟 because It doesn't let me give a zero , I'm going to start by saying that this is the worst experience ever with this company. I've purchased a king bedframe with mattress and box spring back in April 20th 2023 I was guaranteed that the delivery was going to take 2 wks for the whole set to arrived to my house. Happened to be that the delivery took a whole month to arrived.Not only that when I received the bed etc, The bed frame was stained all over the headboard and foot board, the mattress wasn't the one I tried in store or purchased. Then I called the store where I purchased the bed in linden new jersey, to let them know that they've sent the wrong mattress being that the mattress was on sale they couldn't replace it with the one I chose in store and bcus that delivery guys already had opened it. Then I had to called guest services to let them know as well my concerns about the bed being stained and the mattress not being the one that I bought in store they said they'll gonna let me know in 7-10 business days to call me back to arranged an appointment for someone to come and clean the bed frame. After 2 wks the person came with a bottle of upholstery cleaner and a rag smh. Now a 2 wks ago I called guest services again bcus the damn bed has a HORRIBLE SQUEAKY NOISE LIKE IF THE BED IS 20 YEARS OLD! 😠 I explained AGAIN MY CONCERNS THEY SAID IN 7-10 BUSINESS days were gonna contact me here we go again a wk and a half later I called to see the status because this noise it's really bothering me at nights and keeping me from sleeping. That there policy says that they have to give it a 7-10 business days in order for the "ticket" order to be reviewed by thesomebody in the office. 5 days later I received a call that the box spring cannot be replaced or fixed because it was purchased as a sale tag item. Meanwhile I'm still paying for the stupid bed 🛌 that has given me so manny troubles and have purchased protection plan for the whole entire stupid bed!!!!!. I will definitely bring this up to corporate.

It was a pleasure doing my purchase with Gary. Very polite.

Customer Service was beautiful Thanks to Lauren. Got a beautiful living set with no money down. I would come back here anytime I need furniture Thank You Guys.

Enrique Angui was very polite and assisted me with the couch I needed. I was going to settle for a couch on the clearance and he helped me to not settle for something I didn't like. Lastly, his customer service is top-tier. I will shop with Ashley Furniture again.

Had a fantastic buying experience. Igore was extremely attentive and accommodating to help me find exactly what I was looking for. He and the Sales manager were very pleasant and easy to deal with. They also were great at working within my budget and helping me take advantage of awesome sales and discounts.

Garry was excellent, very patient and he answered all my questions. Great experience!

Enrique is an amazing sales man. He made sure we were educated on all furniture and we left very satisfied. Thank you Enrique for making our visit to Ashley Store beautiful.

Gary was amazing and very informative about the products in the store and had an answer to every question we had.

Excellent customer service from Garry

Gary, the sales rep, is wonderful! It was a fantastic shopping experience.

Garry was phenomenal! Very kind and knowledgeable.

Great customer service! Good overall experience and competitive prices.

Garry is your go to person, just let him know what you are looking for and he will guides you thoroughly. Thanks for the help and appreciate your help and time.

Great. Enrique was very helpful and reasonable.

Associate Gary and his manager Kelvin both are great, whole process was smooth, understood perfectly what we are looking for, and helped us to get the right item in right budget. Don't waste your time , go straight to Ashley linden NJ.

Anthony was amazing, super knowledgeable, friendly and really helpful. We look forward to receiving our furniture and purchasing more furniture for our new home!

I chose Ashley Furniture as a previous customer and at this store I was greeted by Gary. Gary and I immediately hit it off, trading stories and in general establishing a relationship. I purchased a couch which initially would not fit through my door therefore it had to be rejected. I returned to the original store of purchase and while I found a suitable replacement it was not what I wanted. I went Ashley Furniture website, found three potential replacements and found a replacement. I recommend working with Gary as your salesperson at Ashley Furniture.

Gary was awesome to deal with! Highly recommend working with him.

From the moment I entered the store a few days ago, I was greeted with professionalism and courtesy. Gary allowed us to browse on our own but found his way over to us to provide information and suggestions in a timely manner. Gary seemed to be a very experienced sales person and was the reason I came back today to make the purchase. Gary and his store manager worked out a great deal for my sofa. I’ll end up going back to grab a few more items. Excellent experience at this Ashley store off Route 1 in Linden, NJ!

Had a very bad experience shopping for furniture here yesterday. The staff member was not at all welcoming and had a bad attitude since we started talking, it was the old guy in blazer - not sure if he was having a bad day or was just grumpy in general. I requested to change the sales associate and started working with Anthony, he said let me check on my computer and get back to you. To my surprise he never got back to us, we were waiting on the floor for 20 mins, called other Ashley store in Green Brook and picked what we wanted from them! Avoid this location at all times if you want good customer service and shopping experience.

Extremely disappointed with the service at Linden location. DO NOT SHOP HERE. On 8/18/23 @1pm me and my wife went shopping for living room set, GG sales person was very polite and professional during this time, after 45 minutes of looking through the various sets we picked out the furniture we wanted. We asked GG to crunch the numbers with sale price, we also comfirmed with her that if we see same furniture cheaper that she would match the price from reputable site. As a long time Ashley furniture customer, we are fully aware of their price match policy. She confirmed and we took measurements and headed to the counter to make the purchase. During this time, I'm researching the furniture and found the same set online for a lower price, GG said okay and asked me to put the furniture set in the shopping cart so she could see final price. I did exactly that and during this time the so called manager, comes and says can you I see where the furniture is listed for less. I showed him and he asked to take a picture of my phone with price listed for same set $3,502. At this time, so called manager stated it might be an additional $20 compared to price I found listed online because their margins, I said no problem. So cled Manager says let me call management to have it approved, he returned 5 minutes later stating I can't match the price, we asked why not, he stated we only match our own Ashley online prices which makes no sense, I informed him my entire home is furnished with Ashley furniture and that we've used same reputable online site to match price for our bedroom set without any problems. He stated if it's cheaper online why are you here, which was very insulting. At this point I felt totaly disrespected, his is attitude was unprofessional, demeaning toward us and he was totally misrepresenting store policy, he was contradicting himself because he had just agreed to match now and now they don't match. I requested to speak to a supervisor and he said that no one was on the premises in a dismissive tone. GG appeared to be totally imbarrassed of his actions. We had just developed a rapport with sales person and so called manager destroyed that rapport within few minutes. I walked away feeling very shocked and disappointed about the service we received. No respect for our time, our money and he outright lied to our face. After driving 30 minutes to this location, and being disrearded as a long time costumer. I will never shop at this location again and I'm advising others to BEWARE. HE Literally shut GG sale down and lost a potential retuning costumer. We have an Ashley card which we've had for many years, we've made serveral purchases from Ashley over the years and never been treated this way. I'm alerting potential costumers and corporate of the terrible experience i had at the Linden location. His behavior was totally unacceptable. After leaving the store we both felt extremely insulted and discouraged from shopping at Ashley Furniture in the future .

Anthony at the Linden store was amazing, he let us take our time and really look and decide! He was right there when we needed assistance! We will be coming back!

Say they have black Friday sales I got a little break I'll be back

7-15-2023 We had the best experience at Ashley Furniture store in Linden NJ. We have been here a few times and just left. Today we had the most wonderful woman take care of us (TELLY). She was sweet, kind, and just a great help. This time we bought the furniture we liked and also because of Telly. If she was not helping us, we probably would have just left again. Telly has left us with such an amazing lasting impression. She’s truly a great asset to Ashley Furniture. Thank you Telly! Sincerely, Anthony & Mary Mele

I had a great experience purchasing our dining table set. Enrique was a great sales specialist and answered all of our questions thoroughly. I would highly recommend coming to see him for your next furniture purchase!

Farnell was friendly and very helpful with meeting my furniture needs

Farnell was very helpful and had great customer service!

Farnell - great customer service! Super helpful and answered all of the questions I had.

Farnell had great customer service! Worked with my budget and made the process easy and less stressful than I thought.

Farnell is very professional and helpful. He has great customer service and answers any questions or concerns you may have

Farnell was terrific.. very very very very funny knowledgeable and quick.. awesome for Ashley's

Farnell Florestal very helpful kind and generous. We told him what we needed and took us right to what we wanted

Farnell was amazing and very professional.

Farnell was an awesome help! He answered all of our questions especially since we have pets and needed a pet safe option that’s comfortable and easy to clean! Thank you for your help!

Came in a couple times to find a couch that met our needs/ fit our space. Hassan A was very kind/ supportive and had a lot of knowledge regarding the inventory. His positivity and easy going attitude made our experience smooth and quick. Thanks Hassan!

Farnell was very helpful, friendly and great salesman!

Farnell, professional and quick service! He did dat! 10 Stars!!!!

Darnell was terrific by far the best salesman I ever had anywhere. Please recommend him

I can't say enough great things about this place. Ashley stores in Linden, from the moment I walked in and was greeted by Lauren, until the time I walked out! I visited yesterday and left because I wanted to take some more measurements and walked back in today and found what I wanted. Lauren was friendly, approachable and gave me great advice to help create the look I was going for! I'll even add a photo of the chair that I purchased. She went out of her way to find help, Mark came over and together we hooked up the chair so I could see how it worked as a recliner. Mark demonstrated before I tried it out. Then Lauren tried it also! Its easy to shop in a place where everyone truly loves their job. This is why I have shopped Ashley Furniture in the past and will continue to do so. Thank you Lauren for all of your help! And thanks to Mark too for trying out the chair first for us. You have a great team there!

Franell was so sweet and took his time with us. Didnt make us feel like the sale was forced. Very amazing experience.

Franell was great. Thanks for the help!

Farnell was very attentive and amazing.

Farnell was great! Very attentive and thorough.

Excellent customer service and sales. They were friendly and helpful but let us take our time to look around and showed us things that matched our style and budget. Hassan was so friendly and took excellent care of us.

Service was ok but they are just saying what you want to hear to get the sale…wouldn’t trust them on sizing and finishes. They don’t have a return policy and tell you that you have until they install it to cancel but never tell you about the fee you gotta pay if you cancel. Couch is ok but the finishes and trims are so badly made. They stapled the material over the leg holes so we had to take it off and re-staple it. Cheaply made, WOULD NOT RECOMMEND.

Efficient and want to give the best prices! Price matching available

No high pressure sales here! Hassan was helpful,informative,and very accommodating in helping us get the furniture to meet our needs. 😀

Hassan was great! Very professional and straight forward.

Excellent customer service! Worked with me and my wife with every aspect of the furniture sale and installation. Farnell was very knowledgeable and personable. Highly recommend.

Farnell was great awesome and please request him

Farnell was excellent and provided the best service Promote him!!!!

Mark, Farnell, and Telly Great service! Very patient and helped us find our living room and bedroom set. Fast service.

Had a great service thanks to the help of Farnell. He was friendly and professional.

Farnell great customer service very professional and knowledgeable please request him

Hassan is super nice always with a smile and very professional you should have more employees like him. Thank you 🙏

Farnell was very attentive and helpful.

Farnell did a great job helping us pick up furniture, gave us all the information we needed to make a good decision. Great customer service

Farnell did a great job and also provided a really good discount for me today!!

Great customer service!!! Hassan A. Was the best!!

Brian at Ashley Furniture was patient and very accommodating as we shopped for bedroom furniture. Very pleasant shopping experience.

I was extremely impressed. Hassan A. Was very professional, knowledgeable, and helpful. I was able to make my purchase knowing that I made a great choice. Thank you Hassan A.

We love Hassan ! What an awesome deal. Thank you 😊

Another great experience at this location :) Telly helped us out so much! She got us all of the information we needed to purchase our furniture quickly.

Farnell was a grat salesman. I came for a bed And ended up getting more than I planned but I got home I was very happy that I did. I felt very confident with my purchases.

Farnell- Great service, Promote him again

Thank you to Hassan and Andre for their excellent costumer service today! I can’t wait to see the room completed!

Hassan was a great help; very friendly, gave thorough explanations of furniture we selected and ended up getting a great deal.

Hassan was very knowledgeable about the products and very helpful in helping my roommate and I find exactly what we were looking for. Would definitely recommend him as the service rep to go to!

Farnell was has Excellent customer service. Very knowledgeable to what we needed

Farmell great service. Ask for him

That EO love! Farnell

Great service and excellence prices Will come back again.

Good deals. Try to negotiate

Very good person, very good communication, excellent treatment..👑✌️

good communication excellent person 🥳🥰👍🏼✨

Farnell, quick fast excellent service

Enrique has been extremely helpful.

Hassan was extremely pleasant and helpful.

Farnell was excellent at his job! He helped us with everything we were liking for! Fantastic costumer service, very charismatic. Will definitely come back in the future

It's was a great experience with Farnell and very patient with my little one in the show room thank you!!!

Farnell was amazing, he was very helpful as it’s my first time buying a piece of furniture for my new living space & he was full of helpful information! Ask for him at Ashley’s !

I had a great & fast experience purchasing furniture with the sales representative Enrique. Purchase was fast & swift with Telly. I’ll definitely be back

Enrique was the best salesmen ever very patient honest and truly one of a kind thank you

Enrique is the best guy in this store really informative really knowledgeable person polite and respectful

Farnell was very helpful and knowledgeable. I Came in looking for a new dining room set. Farnell greeted me at the door and helped me with my purchase from the beginning and until the end. I recommend going to Farnell if you would like the best experience with your purchase.

Extremely disappointed with this - DO NOT SHOP HERE IF YOU JUST WANT TO BE TOLD SOMETHING SO THEY CAN GET THE SALE. Service was okay getting the furniture. Everything since then has been an awful experience. We told our salesperson we needed the couch by this Friday, March 24th. We were assured by our salesperson AND the person checking us out it would be 100% there by then. I can see now they were pretty much just assuring us at this point to get the sale. I called 2/28 and was told they do not have a tracking order for it yet. I called again on 3/15 and was told it would NOW be at the warehouse on April 3rd, but could still come earlier. I called again today and was now told it would be at the warehouse on April 8th. Also, I was supposed to receive a phone call from then, but be aware you will never hear from them unless you reach out. I was told not to shop here and 100% will never again, take the reviews to heart and expect multiple delays on your delivery, even if promised otherwise.

Farnell Excellent sales rep, well recommended

I had a great experience on getting my love seat. Farnell was helpful and made the process a lot easier.

Farnell was great and so helpful! Would highly recommend him and Ashley.

Farnell was awesome!!

Stopped by to shop for Lyft recliners, and the only one they had on the showroom was broken. Suggestion: Make sure the furniture on the showroom that needs to work actually works. Lost of a potential sale that day. Ended up driving to a Raymour & Flanigan store (five-star). The best choice for selection, price, and customer service.

Farnell- Great customer service, excellent knowledge, quick & honest.

If you are headed to Ashley furniture ask for Lauren, I had an amazing time looking at all the different sofas, she was extremely helpful and just an overall lovely person. Will definitely be coming back for more fantastic deals.

Farnell was a lot of help I appreciated his time and help. Very patient and made sure I walked out the store satisfied

Farnell was terrific, quick funny and knowledgeable.. best salemans

Great experience working with Farnell!!!!

Awful customer service. My husband ordered a Queen mattress and the salesman ordered the wrong size. We only realized the error when we tried to put the box spring on the bed. They refuse to take it back, even though the mattress is still wrapped. They admit to their error, but aren't doing anything to fix THIER mistake. They wont exchange it, and they wont give me a Queen mattress and take a hit for THEIR error.

Farnell was excellent in his product knowledge. Fast. Smart.

Farnell was great. Extremely helpful. Came in yesterday to see things and get measurements. Returned next morning met with him again and got the sea done. Great experience.

Farnell- amazing customer service! He was so patient and knowledgeable. Quick and efficient and got us the best price ever. Definitely recommend him for future furniture buys!

Farnell was absolutely amazing. Had tremendous patience with us. Would highly recommend him to everyone

Farnell was fantastic. Very professional. Deserves a promotion

Farnell was amazing! He helped us find everything we needed within the budget that we needed

Farnell Very effective, fast, clear, energetic & friendly Sales person.

My husband and I went to the Linden Ashley location today to buy a sectional with a chaise. We had a good idea of what we wanted, described our needs to our fantastic salesperson, Lavar, and got exactly what we envisioned! Additionally, Lavar and the manager went above and beyond for my husband when I asked about a military discount. Safe to say they just earned a life time customer from the Courtney's!

Bought a $7500 bed from this store which took 2 months to get delivered. Tried cancelling beforehand due to the lengthy time it was taking and they told me the cancel fee was $1000… Once the delivery finally got here, the bed had broken pieces .. of course. I told the delivery crew I would take it as is since I waited so long. They insisted they wouldn’t assemble it and wanted to take it back and reschedule. Ended up building it myself…

Farnell gave great service and we appreciated his advice in looking for our couch. Would highly recommend him to anyone else.

Farnell was awesome!! Really helped us with buying our couch! He knows what he's doing and passionate about customer service! Would definitely come back to this location and work with him again!

Excellent customer service . Enrique greeted us from the moment we walked in and along with his manager helped us purchase the items we needed at a price we were looking for . We will be back!

They lie with the prices and try to deceive the customer at every turn. Please be aware of this store. Store itself is nice and they have really great products but people that working there..specially manager they’re not honest!!!! I recommend the dtore but not recommend people that work there

The bedroom set was delivered damaged and I was told that I had to submit photos before anything could be done. I asked to speak with a manager at customer service and was treated rudely by the customer service representative. The manager refused to speak with me because I did not thing photos were necessary since the set was just delivered. I had to call American Express and Dispute the order due to damaged items. The damages also consist of the draws are stuck closed and photos are not possible. I no longer want the furniture and want Ashley to pickup the bedroom furniture. I have disputed payment with American Express and want this junk out of my house ASAP.

Exceptional customer service from the moment we walked in. We were not overwhelmed by sales reps, they allowed us to walk around but we’re close by and helpful with answers to our questions. We had a great encounter with Brian who helped us find a great selection for our home. He made the purchasing process very smooth. Definitely will continue coming here to complete our home furnishing.

Telly was phenomenal, my fiancé and I received the best service while at Ashley’s. Thank you Telly!

Farnell gave my husband and I exceptional service. He work very hard to make sure we were satisfied. Lovely person to work with great service will return to by more items, we are very satisfied customers.

farnell was absolutely amazing, he was quick, fast, and efficient!

Hassan and Farnell were quick and helpful. I’ll definitely be back for more.

Farnell was very helpful in finding the perfect sofa for my family. He made the process painless and quick.

(Translated by Google) Good prices amazing furniture (Original) Buenos precios increíbles muebles

Farnell was very great, quick knowledgeable and patient. He helped me with the best prices and best customer service

Very friendly and helpful. Thanks Crystal.

Farnell provided great, quick customer service.

Farnell was absolutely amazing. Great customer service and attention to detail. Please ask for him

Wanda Diaz provided an outstanding experience for me. She took her time in explaining all details and answered all of my questions. Telly was also extremely helpful and friendly. Definitely recommend this specific location for all your furniture needs! Cannot wait to come back to continue designing our home. Thank you both very much !

We bought furniture from Ashley store linden and their service is so good over there we met Farnell and Wanda they give us the best service they helped us a lot with everything we want thanku so much for the help wanda and Farnell

Farnell was absolutely perfect. Great service and very efficient. I would request him

Farnell was super knowledgeable , quick and honest please ask for him if you want the best deal and service.

Terrible experience almost called the cops due to my order paperwork which was paid in full cash unable too schedule me a delivery date, due to not having paperwork filled out properly, and lost my picture id and social security!! Poorly trained management and incompetent!

Farnell was very helpful, knowledgeable and accommodating, great customer service and friendly

Customer service is poor.

Farmell was lovely!!! He was knowledgeable and personable!!! So helpful, I would definitely come back to purchase more furniture with his assistance.

Farnell was great. Very patient and great price.

I love the customer service that Mr. LaVarr provided me and my family. He was very patient and tended to our every need.

To start I’d like to shout out Wanda and LaVarr for staying after hours to help me with a BUTCHERED order by Brian. Thanks to them I got my correct order along with the right price! Thanks Guys. :)

This store has theee worse customer service i believe. The service desk ladies are not attentive to their individual customer. They all add into each other customer business. The workers on the floor helping customers are not so knowledgeable of the furniture they sell. I think the warranty that they sell is a scam. Its not worth the money. I would never purchase any furniture from Ashley furniture 😫

Wanda at Ashley in Linden, NJ has the most amazing customer service. She goes out of her way to help figure out everything for a smooth sale and smooth delivery.

I appreciate Wanda Diaz sales Manager. She is excellent. I had wonderful experience with her.

Enrique was the most wonderful , genuine and helpful salesman.

I would to revise this. Lavar was great! but every other step in this process has been TERRIBLE. I literally have to chase after you for my furniture. I call and won’t get an answer for DAYS. The person told me a different date for delivery 4 times. Then I got my delivery and the sofa was sent to me damaged and broken. They sent it back and God knows how long it’s going to take now. I am also calling because the fireplace was delivered to me and they forgot to give me the remote that goes with it. I called corporate customer service they said to call linden. I try calling and surprise no answer.

Wanda is amazing!!! Very Helpful and sweet

Very professional and helpful, because of their service we purchased furniture that we have been looking for some time, I run on Honesty and thats what my wife and I have been approached with, Hassen and Enrique where our salesmen, thank you guys

Hassan and Enrique helped my husband and I with the purchase of our new living room set. He was very professional and helpful and best of all gave us a great deal!!! Thank you so much guys!!!

So I went to the Ashley store in Linden NJ to look for a livingroom set i want, that I saw at another Ashley store but the other store had couple pieces out of stock. I walked in store to my surprise 3 yound lady was sitting 2 at the customer service desk and 1 close by all in their phones, no acknowledgment on any of them. I seach th3 whole entire store couldn't find what I wanted as I was about to exit the nicest young man approached me hello is their something I can assist you with, remind you this young man was not on the floor anywhere when i enter into the store,I was about to say no I'm leaving but just the way he approached me with concerned i had to answer I said what I'm looking for i don't see that you have it, he said let me help you I'm pretty sure I can find it for you. To my surprise he found the same exact livingroom set I was looking just from a small description I told him. His patience with me left an impact i went for that and end up ordering not only the livingroom set but 5 mattresses also. Mr.Hassan Abdur-Rahman that's what I called great customer service. He was persistent in making sure I was also comfortable with the prices, he was warm, friendly and welled mannered, the way he treated me I was looking to buy other things but I had to take a pause. If I could've give Mr.Hassan a 100 star instead of a 5 star trust me I would. Also I had a change to me the store manager a older woman very warm. In the end I had a chance to talk to the office manager Theresa to do my cash out what a rude person, cooperate need to teach her empathy, what's sad is that she's sitting right at customer service. I didn't care for her to finalize my order why cause as I was waiting for confirmation she was very harsh, remind you I didn't finance these items all was cash 100%. She had a very pig attitude, and is someone customers have to interact with not a good look Ashley, I was so close to canceling my order with her nasty, cold attitude. Office manager THERESA I GIVE YOU 1 STAR for your lack of customer service. Mr. Hassan thanks again for helping me furnish my home, your warmth and your determination to making sure I was pleased with every items. Yo deserve employee of the year or month. Thanks again

Enrique angui was a good help he helped me pick out a nice sofa thank you for the help!!!

Recently purchased furniture from this location. Unfortunately needed to cancel my order a week later due to unforeseen circumstances. The team Enrique, Kelvin, Telly, Timiah and Teresa were very accommodating and understanding. Without hesitation, they issued a full a refund. While I regret not being able to buy my furniture at this time, they will definitely get my business in the future. Thank you all for such wonderful and professional service! Cheers!

Brian was excellent as before. Thankful for his help today.

Enrique was very helpful and went above and beyond what a sales associate would do to help us with the price. The Sales manager Wanda broke down the pricing and she gave us a piece of mind understanding the 5-year protection plan. I recommend. Will update after delivery.

it was a great experience. Enrique was great with accommodating us and helping us.

Excellent staff and friendly people. Enrique was very helpful. Enrique is the man to deal with.

Enrique was very helpful and answered all my questions. I believe he had my interest at heart and found the best for me at a good price. He’s a very charismatic and that makes the experience more pleasurable. Excellent customer service!!!

My girlfriend and I just bought our first dinning room set. An amazing deal was made being worked with the entire time. For sure will be back eventually for more.

Great experience with Grisely! She made shopping with my three boys easy!

Brian Norton was excellent help

Brian, was a great experience! I can’t thank him enough for all the help today! He really takes the time to make sure that the matress you chose is the perfect fit for you. As well as making sure that it fits within your price range. I couldn’t have asked for someone better to help me! Thanks again Brian!

Will never purchase any thing from this store ever again!!!! Purchased a love seat recliner from them in July . They said it was on back order. No problem. They call about a week later to set up a delivery date of July 16 . On date of delivery the guys came to deliver but never bothered to take the sofa off the truck. They claimed it wouldn’t fit on the elevator without attempting to see if it would fit and sped off. Call the warehouse and was told they don’t deliver using stairs past the 3rd floor and they will reach out with a resolution. Did not hear from any one for over a week when we decided to go to the store. Was told that corporate would reach out to us by Monday 7/25 . Lies. On 8/9 they called to set up another attempt at delivery for 8/10. This time they show up as they are unwrapping it they notice a cut on the back of the sofa . At this point we were going to take delivery if they knocked off something from the purchase price but before we could agree to some thing the delivery guys loaded the sofa back on the truck and sped off again. Irate at this point but too late to go to the store and demand a refund because we were fed up . Friday 8/12 they call to set up yet another delivery for 8/17 because they have another sofa that is not damaged in stock. Guess what happened when they came to deliver …… it fit in the elevator and was finally delivered. Stay away from them. We didn’t listen to others when they warned us to stay away from Ashley.

Lauren Douger was the best salesperson I can have. Very professional and excellent customer service

Hassan from Ashley’s furniture did a great job and helped me with everything I need would definitely go back

Enrique is such a nice and helpful salesman! Highly recommend 👌

So I rated the staff here. Ashley has wonderful range of sofa that I was looking for. But the worst staff who was least interested in showing that to us. Plus that staff was drunk also. We went to Ashley Linden for sofa. But that lady was not at all interested. It seems like now we only have to choose things online and buy.

Brian Norton - Was great with us patient with all my I'm not sure, and price questions... Really had a great experience, bedroom down, next living room...

Absolutely no customer support after you purchase anything. I bought a 3 seater recliner and love seat. I have a service request open for a month. But no one is responding. DO NOT BUT ANYTHING FROM THIS HORRIBLE PLACE.

Very bad experience. I bought a recliner sofa and love-seat from here. Once they sold it, their job is done. They don't care if there is any issue with the order or not. If you need good customer care experience, look else where. I have been follow up with Ashley customer care for a support issue for the last 3 weeks, but on one seems to respond. I would give negative reviews if I could.

Its simply a money laundering place Not a furniture store Made a mistake by making a purchase here. Asked them to deliver to my address on monday which was 30 days after the purchase. They said yes it will be delivered now they are telling me that they dont deliver it to my address. And they dont deliver on Monday. My question is shouldn’t they know all this during purchase? Never ever ama go to any of Ashley store

Beautiful selection. Enrique and Tiana were incredibly helpful and showed so much patience. An overall enjoyable experience. I will definitely be back.

The worst customer service stay away from buying from this store. Almost a year to get my full bedroom set and always a problem with it. First they told me it was because of supply chain issues when the furniture arrive it was broken. The front desk people with an attitude like they are the one’s paying for it. They get mad if we ask questions and not even apologize for the inconvenience. WORST COMPANY TO BUY FURNITURE

I purchased a couch set from you guys back in February. The first day I received the couch it had a tear it. I had the delivery guys document in it. The next day I noticed 3 other holes in my couch. It was a day old. I called this store where I purchased if from, which I was given a number to call because they do not handle repairs. They gave me another number to call, which they will proceed to give me another number! I found an email and sent pictures of the damage also. After a month of leaving messages and not being able to speak with someone, I was then emailed and told they will be sending out an inspector in February. Well, that never happened. I randomly received a couple packages of material. Fresh raw material... I am not sure what you guys expect me to do with that. It is literally just fabric pieces. I have then been leaving messages with the number that the store gave us to call. Which then again I am redirected or told I have the wrong number. I have never had a phone call returned yet. This is ridiculous. It has been months. It in now June and I am still having to go out of my way to contact customer service months later for this to be fixed. I do not recommend buying furniture here and spending money on a warranty if they are never going to call/email back with a solution.

I want to thank the Manger Kelvin and his AMAZING team, for helping me pick out a beautiful bedroom. Also I would like to thank Brianna for help, in making me feel secure in my purchase .the delivery was a Excellent.also there Receptionist was very helpful . I would HIGHLY RECOMMEND them for your furniture.

Had a great experience with Briana Maing! She was super helpful, Gave us time to look around the store, and was always attentive to answer all of our questions. Would recommend working with!