Ashley Store & Outlet Linden, NJ
Ashley Store + Outlet
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store + Outlet in Linden, NJ represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Ashley Store + Outlet of Linden, NJ is committed to being your trusted partner and style leader for the home. This commitment has made Ashley Store + Outlet the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store + Outlet location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley Store + Outlet, we celebrate being home with you. Our locally owned and operated Ashley Store + Outlets are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store + Outlet showroom today.
Customer Service
In-store offers
What our customers say
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Not a good store to go very poor service
Caitlyn great service thank you
My husband and I were very well received by Steven. He treated us very well, took away all our doubts and was very patient in relation to our decisions. Thank you very much for the service and we love the store!
Excellent attention, Justine is the sales person help me, she’s fantastic. They have a good price, the furniture are great and a lot of options.
Customer servive terrible .. They dont do exacly what they offering
I have too many complaints to even list. I will not be using Ashley in the future.
Hassan was an amazing sales rep. Very polite and well mannered guaranteed great service and he delivered!
Alan was very helpful and not pushy as some sales people can be. Looking forward to enjoying company on the new sleeper
Excellent experience! Sales staff was very helpful and professional. I had my new dining set within the week. Very happy customer…
Enrique was very attentive and careful about my needs. Keep the great service. Thank you.
Justine was great. Provided all the information needed and was very patient & helpful with us. Thank you Justine
First, the salesman Allen was extremely helpful and patient without hovering over our shoulder. There was a delivery issue on my end but the store allowed us to make a new purchase without any hassle. They didn't try to keep my deposit nor charge me an extra delivery. It was handled smoothly and classy. THAT will make me go back again.
My experience with Ashley Furniture in Linden was wonderful! My salesman Steve awesome and he had lots of time and patience with us. I love the cabinet that I bought!
It was a Very Good Experience,Very Good & Courteous Sale's People 😁
Caitlyn was very informative about the product. Her presentation was very professional which one of the reasons I decided to purchase a power recliner. I would recommend highly recommend the store and her to my friends.
Came into the store to shop for a bedroom set and was greeted right away by Caitlyn. She was very polite patient and attentive, she let me look around for a few and followed up with me and answered all my questions regarding price delivery time and financing. Highly recommend such a great experience left the store with exactly what I was looking for.
Hassan and staff y very helpful. Great customer service and I will make sure to refer him and the team at Ashley Furniture. We are very satisfied customers.
Alan was such a good help to me thank you so much
Loved the experience. Alan helped us choose the best possible options available in the store.
It was a great experience. Alan worked really well and helped us seal a good deal. We were able to find the right furniture items and it met all of our needs.
Great Experience. Alan helped a lot
I am very grateful for the help of Alan. Thank you so much.
Alan was excellent anybody looking for furniture come over to him his the best
Caitlyn was a fabulous help. I came in confused with my purchases and she was very kind and patient with me. I hope to come back soon for more stuff.
Justine was great. Everything was perfect.
Hassan took great care of us. Didn't pressure us. We said we needed to go to one more store to see there stock and he understood. We then came back and he completed the sale. I would come back again and send my friends and family here.
Excellent from the time I walked in the store.yes Mr.Hasson was great in show and explaining different fabrics and styles….
hassan was the best. in & out. we found a couch we loved, he helped us with the absolute best deal. 10/10 would recommend. if you’re looking for new home furniture make sure to stop by and speak with him.
I was greeted immediately as I walked in the door with smiles.. Hassan was the associate who assisted me. He was very polite and had expert knowledge and got me exactly what I wanted... Thank you so much. My first experience was amazing.... Great staff.. Highly recommend....
Hassan was fabulous
Hassan provided really accurate and helpful information. Answered all questions. Smooth transaction.
Hassan was excellent. Quick and easy transaction and received a great deal.
My husband and I went to Ashley looking for stools for our kitchen island. Caitlyn was amazing! Very knowledgeable, showed us everything available in the showroom and made excellent suggestions. She didn’t follow us around the store while we looked but she was readily available if we had questions. Thanks for everything Caitlyn!
I recently purchased a dining room set, and I couldn’t be happier with the experience. Caitlyn was incredibly knowledgeable, patient, and helpful throughout the process. They took the time to understand my needs, walked me through various options, and made sure I found the perfect set for my space. Their professionalism and friendly approach made the entire buying experience enjoyable and stress-free. I highly recommend working with Caitlyn if you’re looking for quality furniture and top-notch customer service!
Visited the Ashley furniture store in Linden and worked with Hassan. He was very kind, patient and answered my many questions.
Justine did a great job finding my mom the right recliner and bed frame for her new apartment. Justine was kind and price conscious which is always helpful.
Hassan was great and patient with us while we picked our mattress ! couldn’t recommend enough !
Great experience here, our sales rep (Hassan) was very helpful, and pushed to get us a great deal. Whole team here seems great, would highly recommend this location to others looking for furniture.
Great Service! Hasan was very helpful
Justine assisted me with finding the perfect couch, she was very helpful and friendly. I would recommend Ashley’s furniture.
I recently had the pleasure of shopping for furniture at Ashley’s , and I cannot speak highly enough of my experience—thanks to Hassan. From the moment I walked in, he went above and beyond to ensure I was finding exactly what I needed. Hassan was incredibly attentive, knowledgeable, and patient throughout the entire process. He took the time to understand my preferences and what worked best for me. If you're in the market for new furniture, I highly recommend visiting Ashley’s and working with Hassan—the best of the best.
Our experience was quick and easy. Caitlyn our sales associate was very helpful and kind. Well def be back for more home furniture
Professional courteous great experience with Hassan …. Would highly recommend
Hassan Rahman was 👍🏻
Hassan was excellent at the rt 1 store in Linden! He really went out of his way to help me. He is a great listener and pointed to me several pieces that fit the description of what I was looking for.
Hassan was very professional and helpful. I was very indecisive but he helped guide me and I’m very satisfied with my purchase!! Thank you
Hassan is always extremely helpful and kind he has always gone to the extremes to be helpful in our many visits making sure we are well pleased with our orders. We recommend him to our families and friends.
Caitlyn
Caitlyn she was fantastic will not deal with anyone else.
Excellent service and selection from Justine and Sal. Highly recommend this store.
Melvin service was excellent. Great knowledge of the product for my liking!
Great store with so many options to choose from. What my made our experience better was the sales associate Caitlyn. She was kind, knowledgeable, & helped us find our couch. We will be returning to purchase a couple more items for our home since the quality and service is 10/10. Thanks Caitlyn!
Great store with a beautiful selection of all your furniture needs. Caitlyn was amazing!! After our initial visit, we returned for a second look, and she recognized us and greeted us warmly. She was happy to assist us again. Thanks to her patience and thorough knowledge, we found our dream couch! Caitlyn took the time to answer all of our questions, making the entire experience enjoyable. We truly appreciate her outstanding service!
Caitlyn, was amazing! Very passionate, patient, great communication skills, and professional!
Caitlyn was Very friendly and knowledgeable
Alan was fantastic. Helped us out great!
Hassan was amazing!!
Great ! Melvin very helpful!! Will be back
Mel is AMAZING and so helpful!
Melvin is an exceptional, wonderful salesperson. He is knowledgeable, friendly, and courteous. He made our visit to Ashley a joy!
We had a very good experience at the Ashley outlet store in Linden. They have a good collection of all kinds of furniture. Thanks to Melvin who assisted us throughout our shopping experience patiently. Great customer experience overall!
Ashlyn was a great sales person. I know what I wanted and she guided me to the display model promptly. She also had me out the door fairly quick so I could continue on with my day. Great job all around.
Melvin was a wonderful salesman and helped us receive the information we needed without lying to us or anything. We will come back to this Ashley’s store in the future.
Melvin was great salesman. Helped us in. Respectful and professional manner
Melvin is an excellent sale person?
Melvin was excellent, he was patient and honest. I was greatful for his service.
This place is the best, and Dayanna has a very good way of serving and helping
Dayanna was great with our deselection and helping us to be a happy customer and com back to Ashley again.
We went there a couple of times. They have jacked up prices by 2 to 4x and then the sales people will try to negotiate based on that. Beware of Melvin, don't go with that salesman. There are others who are reasonable and will atleast not try to cheat you. I ended up buying our sofa set from another store as they were 4.5x cheaper to what Melvin quoted. This was their most expensive sofa set.
Melvin was a great help and assisted me with everything.
Go elsewhere! Terrible quality and awful customer service. If I could give zero stars I would have. Hassan and his managers customer service skills are non existent. My advice, if you are looking for anything, don't bother coming here and go elsewhere. It was more of a headache than needed to be. Good people skills are important and if you don't have them, maybe you shouldn't be in sales.
Place was great! Beautiful selection of furniture! Rep I had on the floor I had was Steve, Steve was fantastic! Knew all his inventory and was able to hook me up with a beautiful recliner and sectional set! 10/10 Go see Steve
Great store! Steve helped me immensely in picking out the right pieces in the exact color and configurations that worked for me.
Great customer service by Alan
Melvin provided us with great service! He was knowledgeable, friendly, and humorous.
Justine made our chair shopping experience so fun and easy. She was patient and a great vibe as we carefully perused throughout the large showroom floor. My mom was originally very resistant to replacing her old worn out chair but she surprisingly found a winner! Thank you, Justine, for laughing with us and making the shopping experience seamless and informative!
Daynne has a great customer service. The way she approved us as soon as we walked in was outstanding.
Thanks Caitlyn for helping us today find exactly what we were looking for! Keep up the great work!
Caitlyn was wonderful from the moment we walked in. Asked what we needed and the rest was history. She helped us make our purchase with such ease.
GMelvin is a great salesperson. Took his time and explai ed everything in detail
We had such a wonderful salesman. Melvin was so pleasant, friendly and helpful. He took his time with us, and made sure we found exactly what we were looking for.
Melvin was great! Very helpful and knowledgeable
Melvin, Amazing customer service
Mel was great!
Caitlyn helped us find the right couch for us. She was patient, kind and helpful. She answered all questions and did not rush us. Thank you for your help Caitlyn!
Caitlyn was amazingly helpful. She answered all of our questions, was not pushy and was very patient. Highly recommend.
Mel was professional and very helpful
The experience was very informative and we were treated very well by Mel. He cut straight to the point and made sure that we were very comfortable and direct to.
The person that helped us today was Caitlyn Hutchinson. She was a delight to deal.l with. She was very personable and knowledgeable. She is truly an asset to Ashley Furniture. This was one of the most enjoyable furniture shopping experience I've had in a long time.
Caitlyn Hutchinson was fabulous to work with. Informative, not overbearing at all, super kind and friendly and hooked us up with a discount! Thank you Caitlyn. Ask for her when you go!!
(Translated by Google) Thanks so much Enrique Angui excellent!!! (Original) Thanks so much Enrique Angui excelent!!!
Very helpful
extraordinary experience they have a lot of patience very kind
Steve was awesome!! He helped us find the right match for our living room and walk us smoothly through the whole process.
Horrible Policy and Customer Service. Furniture was delivered right before a holiday, I was sick right after. Called 4 days after delivery with an issue and was told it's nothing they can do. I spent thousands on this order and I was told it's no help available. I'm never going to Ashley's again and I wouldn't recommend them to anyone else either.
Caitlyn was a charm to work with. Good store.. Good discounts.
Melvin provided us with a great tour. He showed interest and information, we were grateful for him. I hope other people can have the same enthusiasm. Thank you!!!
Melvin was super helpful! Definitely will be back
Melvin was amazing; extremely helpful without being overbearing. Would definitely buy from him again!
Melvin was amazing! So kind and easy to work with! Helped us find what we were looking for!
Worked with Melvin and he was great!
Melvin helped us out and was so nice and personable.
Caitlyn was so attentive, informative, and helpful and although we didn’t find the right fit for us at this Ashley, she made the experience very smooth and approachable🌟
Dayanna was amazing very helpful please ask for her when you come to buy at Ashley furniture.
Dayanna help us a lot , she is so nice and educated!!
Mel hosted us today and he’s so patient and nice. Next time when we buy stuff for our new home, will definitely come here again and ask him for purchase advices!
Steve was amazing ! Very very helpful and made the process of finding a new couch so smooth. Thank much Steve for all your help!
We had an absolutely wonderful experience! Mr. Allen was our sales representative, and he was incredibly patient and helpful throughout the process. We placed our order on Black Friday, taking advantage of a great offer. A couple of days later, we noticed that the price on the website was lower than the in-store price. I contacted Allen to inform him, and he immediately worked with the store manager to match the online price without any hassle. Allen stayed in constant communication with us until the delivery, ensuring everything went smoothly. Overall, it was such a pleasant and seamless experience from start to finish. Highly recommend!
Alan did a great job meeting my needs and offering every option to meet my needs. Appreciate the time and consideration to find the best solution for my purchase. Awesome sale man!
Alan was great he was very patient and helpful. He explains everything in depth and he answers any questions you have and has no problem helping you understand the answer. 😄
Very good experience with Melvin, personable, and very patient. Thank you!
Had a great experience with Mel! So Helpful and patient
Melvin was very respectful and courteous! He made every effort to make sure we were satisfied with our purchase!
Melvin great was and informed us of all the protection plans available for the items .
Awesome collection and wonderful people
Mel was a great guy to go to. He helped us with the questions promptly and we were able to find solutions for our couch needs.
Mel was great - super helpful and explained everything perfectly.
Melvin was helpful Didn’t get I came for but he was nice
Caitlyn was awesome. Great customer service!!
Melvin was very professional and informative about the furniture.
Mel was very helpful and guided us well
Great customer service and good offers. Steve Bien-Aime was attending us and was a great help, so kind and patient! Really happy with the in-store experience. 100% recommend
Justine was very helpful and answered all my questions. I was very satisfied with her customer service skills. Great job!
Great experience with Caitlyn!
Justine at the linden location was great, helped me find the perfect bedroom set
Mel or Melvin was definitely a great help. He was patient and respectable..my wife and I will be back to buy more. Great salesman and not a 'sales shark'.
Melvin was great to deal with
Very pleasant and helpful! Thanks Melvin!
Had a positive experience when I visited this outlet. Justine was very pleasant and helpful. After she listened to what we were looking for, right away she pointed out some great options. When we found what we liked, she helped us customize and process our order. I would definitely recommend this Ashley location for their attentiveness and great service.
From the moment we walk-in the door until we leave, this place treats us like gold!! I have never been in a place where I've felt so welcome by so many people; from reception, special the sales Grace she’s amazing.
Caitlyn was super helpful when I came in to look for a couch. She tested them out with me and encouraged me to get what felt best for me. Her personality was definitely on one-hundred! Again, I went there for a couch but even went on to try out beds because of just how well she presented herself. So, thanks Caitlyn!
Caitlyn
Go elsewhere! Terrible quality and awful customer service. If I could give zero stars I would have. After just 3 months my sectional started showing significant signs of wear. Ashley refused to do anything about it, so it continued to get worse and now the fabric is coming apart and I have holes because it is so cheaply made.They told me it is not covered under warranty nor the extra money I spent for the protection plan. Been battling with them for 8 months now. I have filed a complaint with the BBB which they barely responded to, now I'm going to Consumer Affairs and getting a lawyer involved to get my money back. Furniture isn't even paid off yet.
I just want said that grace was super helpful and hours purchase. She waited for us, she explained everything really good and i just have to said she is 10 of 10
Alan did a great job of finding what we were looking for. He was very helpful and informative answering every question we had. Can’t wait to enjoy our new couch in our home!
(Translated by Google) Melvin Burgos: He treated us very well and explained everything very well. (Original) Melvin burgos: nos atendió muy bien y explicó todo muy bien .
Great shopping experience and great deals. Ask for Steve, he was super helpful!
MEL was very helpful and knowledgeable. We appreciate his help.
Melvin was great to deal with.
Dayanna is nice person and helpful.
Caitlyn
We worked with Justine today on buying sofa and furniture. She was very helpful in choosing our needs and spent almost whole day with more patience. I really refer a goto person in choosing ur home furniture
Great Sales Person Justine. Very helpful and informative.
Shout out to Steve, he gave us a great customer service. Thanks again Steve
Steve was very experienced and helpful
Alan was very professional and helpful. Great service !!!
Alan was exceptional
I worked with Asia and I cannot say enough good things about her! She was friendly, kind, and helpful without being pushy. She gave me space when I wanted it, and was there to make suggestions when I needed help. Truly a great experience!
I recently visited Ashley store in Linden NJ Sales Rep *Grace*was very Friendly i had an execeptional experience !The store’s vast selections of stylish and Affordable furniture exceededed my Expectetations .
Had a Great experienced with GRACE this afternoon when i visited she was very Patient and friendly, gave me all the information my husband and i was Looking For will definitely comeback to see.
Alan was great at ashley and helped us so much!
Caitlyn at the Linden store was of great help!!!
Grace was so helpful ! She was very transparent and did not cut around corners. She has great taste in furniture especially taking into consideration our needs, price point and style.
Caitlyn was incredibly helpful and patient. Excellent customer service! Please ask for her when you go.
Melvin was extremely pleasant ,patient and knowledgeable about what Ashley offering in bedroom set.
Our sales person Mel Nurgos did a great job with giving us options for different bed rooms set. Very pleasant and patient.
Caitlyn
Caitlyn is amazing
Your customer service agent Allan was knowledgeable, patient and very helpful. A great representative of your brand. Kudos to him. He will do well with in the future.
Steve was great, super helpful and very nice to work with.
Caitlyn
Caitlyn
Caitlyn
Sales men Melvin, was very attentive, and very professional. Made our purchase very eazy and smooth. Strong recommend sales men Melvin.
Caitlyn
Grace was very nice and help full will return to see her On Friday
Caitlyn was great. Very eager.
Mel my salesman was great
Mel and Grace provided an impeccable customer experience… thanks so much🤎
Caitlyn
Caitlyn
(Translated by Google) Alan good service and patient 😆 (Original) Alan buen servicio y paciente 😆
(Translated by Google) Alan good worker (Original) Alan buen trabajador
(Translated by Google) Alan very kindly assisted me and I made my account satisfactorily. (Original) Alan muy amablemente me atendio y hice mi cuenta satisfactoriamente
Steve was a great help. Made purchasing our new couch so easy! Thank you, Steve and the Linden Ashley team!
Maya was great. Fast service.
Alan was too good he helped us to find what we had in mind
Smooth transaction and help provided.
Asia is fantastic at her job and she deserves a raise! A+++++
ALAN was very helpful everyone come to him he was amazing
Justine J. was a great help! She greeted us right away and answered every question we had with patience. If you go to this location please ask for Justine.
Good price
Great service! Asia and Amanda were amazing!
Everyone was very courteous and friendly, but I was told my furniture would be available the week of Novembef 3rd and now found out it will not be here until tge end of December
Asia was very patient and cooperative with us, and overall she made it a good experience!!
It was pleasure working with Alan Very knowledgable and lot of patience Great guy
Sales person steve and manager Amanda was great people to work with they made my purchase much easier and get me the best price. Thank you both
Steve was very helpful and patient. Excellent customer service!
It was very good
Great sale associate thank you Justin
Alan was a big help in directing me find the the perfect sofa he was very professional and at the same time very courteous to me and my husband he is an asset to your company
Alan provided excellent service, very knowledgeable and professional. Thank you
Asia was super helpful in helping us purchase a sofa/love seat set. Let us make decisions on our own but always available for questions. We had many, and she was fantastic at helping with our entire experience!
Asia was very knowledgeable and helpful. We are particular and had a lot of questions, which she answered to the perfect degree of specificity. We explained we were looking to make a quick purchase, and she was great at facilitating that as well.
Asia is great and very pleasant to do business with. We found the piece we wanted and are very happy.
Alan was super helpful in showing us sofas and explaining every tiny detail about the options and customizations. Loved the service and the collection of furniture!
Asia is awesome!!!!!!!
Great service, Alan was very nice and helpful 👍
Asia made my experience at Ashley pleasant. Very helpful and knowledgeable.
We have a great experience at Ashley. Asia was very polite, helpful and patient!
Asia was super helpful and patient! Answered all of our questions with expertise and kindness!
Keira was great help today, very patient with my mom! Super helpful with everything!
Miss Asia was a blessing. She took the time to explain the differences in materials and pricing regarding a new sofa. She was patient and very informative. I’ve saved a ton today. Thank you again
Excellent Customer Service, ended up getting a new couch and I'll definitely will be coming back to get more furniture.
Thank you Justine for helping me out with my furniture purchase
(Translated by Google) Very good service, attentive to your costumer without hindering the customer, thanks ALAN (Original) Muy bien servicio , atento a su costumer sin obstigar al cliente , gracias ALAN
Asia was an amazing sales person. I’d love to do business with her again. Highly recommend.
Justine was great, we needed a bed ASAP and we were able to get what we needed. Fast and very professional
Ashely has a lots of selections. Justine was great .
Justine did a fantastic job. She was very helpful. Kudos to her.
(Translated by Google) Alan is an excellent seller, very attentive and responsible in the sale and is very punctual in the delivery of orders. (Original) Alan es un excelente vendedor muy atento y responsable en la venta y es muy puntal a la entrega de las órdenes
Amazing customer service with Asia. Experience was quick and frictionless and she helped me pick out a great table
Alan was such a joy, he was kind, patient and understanding. Thank you so much for the great experience.
Keira was wonderful
i had a wonderful experience with the sales associate asia
I worked with Asia, wonderful person , best seller
Great inventory and prices at Ashley today! I bought off the main floor and the outlet section. Their selection was way better than Raymour & Flanigan. My sales person Justene was patient and helpful. I highly recommend this location!
Alan was a great help today!!
(Translated by Google) Alan, excellent service, friendly and cordial (Original) Alan, excelente servicio, amable y cordial
Justine was amazing and helped me get a sectional and dining room set that was exactly what I wanted. She was personable and supportive and took great care of me! I couldn’t recommend her more highly!
Paul was very helpful, understanding, professional, and easy to talk to. He wasn’t pushy or trying hard to sell instead listened to what I needed and helped me shop. Only bad thing, I went in to buy 1 bedroom set but left with 3 sets. Definitely recommend going there as everyone was awesome but do ask for Paul!
The delivery driver call that they are a few minutes away and I told them that I am 5 minutes away and they refused to wait for me and to date I have not received my delivery, not cool at all
Justine was so helpful when purchasing our new couch. Very knowledgeable and personable. She was thorough and patient. Would highly recommend working with her for your next purchase.
Alan was a complete gem! Helped myself and my partner pick the best set and assisted us and even got the perfect price! Great service.
Steve is a great helper. He took all the time needed to help us find what we were looking for
Justine was amazing! She took her time showing me the furniture and answered all of my questions. I highly recommend this location.
Steve did a great job in explaining everything to my mother and I.
Justine was very helpful and accommodating for me. She made the experience as quick and easy as possible.
Send partial products 1 month late delivery And came at 6 pm when all our building freight elevators closed
Thank you Justine
Alan was very helpful from the beginning to the end. He was very patient and answered a limitless amount of questions for us. We walked out happy. Teddy and Amanda were very helpful as well!
Paul did a great job helping me today.
Customer service was phenomenal and very helpful. They showed me what I was looking for and let me know about current discounts I would be receiving.
(Translated by Google) Very good attention! Good prices. (Original) Muy buenas atenciones! Buenos precios.
Paul was great and super helpful! Definitely recommend coming here for all home furniture
Alan was very helpful to pick up the right Sofa for us.
Great customer service got exactly what I was looking for.
Steve was extremely nice and did a great job helping me find a new couch!
Bad costumer service unprofessional rude they don’t what they are talking about specially, the managers
Mostly all my furniture is from Ashley. I love the products are of pretty good quality and have last me years.
(Translated by Google) Jose very kind, excellent service, thank you (Original) Jose muy amable excelente service gracias
I am writing to share my recent experience at your Linden store, which has left me quite disappointed. I spent 5 hours in the store looking for a couch that was in stock and could be delivered by a specific date, as I had family coming to visit. After checking 5 couches that wouldn’t make it in time, the staff finally showed me one that was in stock and could be delivered in three days. I decided to purchase the $2,000 couch, a significant investment, primarily due to the promised delivery date. Unfortunately, the delivery date was changed four times, pushing it past my deadline. To make matters worse, I received different delivery dates from three different managers. The last manager I spoke with, Eddy, had an unprofessional attitude and even belittled me, questioning if I knew what day the 13th was. This was the final straw, and I decided to cancel the entire order. As a loyal customer of Ashley Furniture, this experience has made me reconsider future purchases. I feel misled just to make a sale. I have a house to furnish and was starting with a couch, hoping to buy more, but this experience has been extremely disappointing. I hope you take this feedback seriously and work towards improving your customer service and delivery processes. Thank you for your attention to this matter.
Justine was a great! She was very patient & answered all my questions. She also gave me an amazing deal on a fantastic bed. Super excited to get it!
(Translated by Google) Alan assisted us, excellent service, a lot of patience and good knowledge of the products (Original) Nos atendió Alan, excelente servicio, mucha paciencia y buen conocimiento de los productos
Great Customer Service Paul ! Keep up the great work!
Paul and Amanda performed admirably. Simple business deal. Highly recommended
Tiffany was Amazing 😍 She knew exactly what I needed and was patient with me the whole staff was amazing 🤩
We just got a mattress... From Ashley... Justine was so wonderful to work with and absolutely helfpful.
Alan and Asia were amazing when helping me. Long story short, I had to come back and choose a different couch set given that the original option didn’t fit in my home. They were professional, efficient, and respected my time. Whoever hired them chose the right team. I will always be a loyal customer to Ashley’s Furniture Store, especially the Linden, NJ location.
Came in to purchase a bedroom set today and Alan was very attentive and friendly throughout the entire process. Answered all the appropriate questions and made the process seamless.
Sales worker Justine was helpful and accommodating during our visit to the local store. Purchase was made and staff was friendly and prompt.
The staff at this location were amazing. I got what I wanted. Satisfied with the service.
Paul did a very good job he was very helpful, professional and patient.
Excellent customer service! Justine was extremely attentive and provided us with all the help we needed. We truly appreciate her assistance!
Paul is angel disguised in human form. He is very very helpful, professional and patient. Please, do not hesitate to seek his service, you won't regret it.
I made all shopping 🛍️
Justine at the Linden store was great to work with and patient! Thank you
Very patient, loved my experience shopping here, and will definitely come back for any house needs. Couldn’t have asked for better customer service. 10/10
Justine Johnston was very nice and helpful.
Had such a great experience! Justine helped me and she was awesome. It was a quick and easy experience. She helped us get our perfect couches. I would definitely recommend this store and Justine.
Very informative and friendly.
Great experience at Ashley furniture. Alan was my sales person and he was fantastic. He was patient while I made decisions, changed my mind then made new decisions. Great experience overall!
(Translated by Google) Dayanna very kind and professional I will definitely look for her again (Original) Dayanna muy amable y profesional definitivamente la vuelvo a buscarla
(Translated by Google) I am quite satisfied with the service provided by Alan at Ashley Fornitures. Your kindness and courtesy. (Original) Estoy bastante satisfecho con el servicio brindado por Alan en Ashley Fornitures. Su amabilidad y cortesía.
It's amazing when you could go into a Furniture store and have great customer service. Steve was very professional and helpful.
Justine was very awesome from the time I walked in. She was very tentative to my needs and a good salesperson.
Tiffany L was very helpful and a great person to talk to about space for furniture!!!
Ashley was amazing efficient and effective at the same time and very knowledgeable!
Alan sales rep was so professional in what he does and very pleasant to work with. He deserves a 10 Stars. The store has great selections as well.
Fast Patient
Tiffany the saleswoman was terrific, greeted it us right away, was very knowledgeable and was very helpful in helping us find our kitchen set
Was looking for a couch, visited a few Ashleys and decided on the Carnaby. Justine was very friendly and helpful in making the purchase easy. They also price matched the online price since in store price was higher which was nice. No issues so far, would go back.
Alan and Chad was a great help..I truly recommend this place
My wife and I went into this store for the first time in hopes of finding a queen sofa sleeper set for our living room. Justine Johnston greeted us as soon as we walked through the door, asked us for our wants and needs, and proceeded to show us what their store had available. We had something in mind that we found from Ashley’s website and even though they didn’t have it in-stock, Justine was able to show us similar options. We finally ended up with an Albinger Queen Sofa Sleeper set, hoping to arrive very soon. Justine is a valued asset for this Ashley’s store, and we thank her for her kindness and helpfulness.
(Translated by Google) Excellent service from Ala, she was very patient and explained everything to us in detail ⭐️⭐️⭐️ (Original) Excelente atención por parte Ala, tuvo mucha paciencia y nos explicó todo a detalle ⭐️⭐️⭐️
(Translated by Google) Alan was very attentive and patient, recommended!! (Original) Alan fue muy atento y paciente, recomendado !!
Really underrated and very helpful. Love her service(Justine)
Alan was excellent. Very knowledgeable and helpful.
Alan was the best super helpful And patient !!!
(Translated by Google) I really liked the attention and service of the seller Alan, excellent service. Thank you. (Original) Me gusto mucho la atencion y el servicio del vendedor Alan, excelente servicio. Gracias.
I came in today to ashley furniture looking for a bed room bed and a matress, Alan was the sales person helping me was quick and very informative. Great service !!
Alan has a lot of patience. Very professional and has knowledge about the different types of furniture. I wanted a certain living room look and 1 hour later I purchased and set up my delivery
Justine was very knowledgeable and helpful in assisting with my purchase
Alan has done a wonderful job in pointing us to the right furniture based on our needs and taste. He is with us through out the time until we finalized the purchase. Ashley is overall nice store that has varieties and contemporary furniture. Thanks
Justine was very pleasant and healthful
Justine was very helpful helping us design and purchase our couch today! We appreciate the friendliness and help!
Tiffany is such a great employee great fast help
Purchased couches from here (the purchasing process was smooth & staff was helpful.) We had a SCHEDULED delivery & paid for SCHEDULED delivery services and nobody showed up with the couches. Amazon has a better delivery guarantee than this place. I took off of work for this & had been home ALL day, did not leave my house for 1 second & nobody called us, nobody communicated with us, until we reached out several times. Then the person who contacted us said they were 1 stop away and nobody came. Then when we tried calling that number back they shut their phone off. This place is a joke and to charge such price for a scheduled delivery date and not show up is ridiculous and inconsiderate of others. I hope this place goes out of business.
(Translated by Google) Today Alan helped me, and his service was excellent, he explained it to me very well, he knows the products he sells (Original) Hoy dia me atendip Alan , y fue excelente su servicio, me explicó muy bien , conoce los productos que vende
Alan was very helpful he gave valuable information got my daughter a bedroom set and she loves it
He was very helpful. Paul metellus what's very helpful
Alan was great! Good salesman! Awesome we got a couch! Fantastic experience!
Store closed during opening hours. Saturday 10am. Drive here pointless.
Alan was very patient and very kind. Answered all of our questions and showed us the outlet and nice pieces we would like
Paul was very amazing and helpful!!
is beautiful and good
Justin is very nice employee at Ashley . she gave her best to tell about everything and try to make a deal.We are happy to visit here.
Steve is very proactive and friendly to deal with customer. He gave his best today in our deal and finally we got are best product from ashley .
Justine was a big help!!
Paul was an excellent service rep. He was patient informative knowledgeable and was a pleasure to work with. Thanks again Paul!
(Translated by Google) Alan excellent attention (Original) Alan excelente atención
Salesperson (Alan) was very helpful and patient. He did not hover and was very informative. Helped us when purchasing our couch set. Would highly recommend him!!
Amanda was great! She was kind and educated us on what will be the best couch for our life style. Great great service!
Kelvin from Ashley’s linden was absolutely amazing! We have been Shoping around for months looking for a bed set and haven’t found luck. Today was actually the first day I was confident enough to purchase our bed set. Very attentive and understood our budget and made us so comfortable throughout the whole way. Thank you kelvin
The staff are very professional at their job. One of them was Justine was very helpful and very patient.
Jeff was very nice and personable.
Jeff was amazing!
Amanda made me feel very comfortable and had me and my wife’s best interest as her priority the whole time! Very knowledgeable! Hope to deal with her again after such a pleasant experience!
Today we bought a new couch all thanks to Amanda! She was so pleasant from the moment we walked in. She was BEYOND helpful and very knowledgable. She made the decision making process a breeze. Amanda really took the time to explain everything and make sure we will be 100% satisfied.
Great people and excellent customer service.
I just bought a sofa set, and Alan was incredibly helpful… I will definitely come back to this store.
I came into Ashley today looking for bedroom furniture and was so undecided and all over the place. My Sale's Associate Alan was very patient and also very helpful. The whole team was very helpful! They definitely provided excellent service!
Jeff really helped me find a great TV Stand with a built in fireplace and it looks really cool!
Jeff was the best salesman 10 ⭐️
Please come check us out! Under new management! We are ready to help make your new home or existing home your new favorite space! We can also help you get the best night sleep ever! Mention this review or the photo for $50 off your delivery charge!
Jeff was very knowledgeable and friendly. He made my experience very pleasant and easy.
We appreciate you Jeff A. Salesman . Thank you very much!!!!!!!!!
Used Ahley furniture for the first time at Linden, the staff is very friendly, Specially Jeff the guys who's helping me.
Amanda was an absolute rockstar! She was immensely helpful in our first time purchasing a couch. We told her what we were trying to avoid and our needs and she successfully assisted us! Her customer service, sales skills, and knowledge on inventory was very impressive! 10/10 would shop from here again and will look for Amanda!
Jeff was extremely professional and helpful. He provided legendary customer service. Thank you Jeff.
Amanda was great
Kelvin is very professional and was extremely helpful. My wife and I are very happy with the purchase. We highly recommend Kelvin.
Jeff and the staff at Ashley are very friendly. They answered all my questions. I can’t wait to receive my new sofa.
Jeff was very helpful , attended us and helped us find the perfect dining table ! Thank you !
Jeff is super friendly and attended us very well, we got what we wanted when shopping and he gave us the best deals, I recommend to look for Jeff when you go here.
He was very helpful and knowledgeable. He helped pick a very nice set for my son.
Jeffery exemplifies excellence as a sales representative. His assistance in guiding my fiancée and me through the selection process resulted in the acquisition of ideal furniture for our home. His demeanor is characterized by professionalism, politeness, and exceptional communication skills. I wholeheartedly endorse him and will certainly seek his expertise again in the future.
(Translated by Google) I loved the way they treated people and the excellent service ❤️ (Original) Me encantó la forma de tratar a las personas y excelente servicio ❤️
Jeff was very helpful and pleasant to work with.
Had a wonderful experience with Adam from the Linden, NJ location! He was extremely pleasant upon entering the store and helped me find exactly what I needed! Thanks again Adam!
Had an amazing experience here with Adam at the Linden store, he went above and beyond to make sure I got by dream couch set.
Adam in Linden, NJ did a phenomenal job of helping us purchase our new sectional. Even sold us a great protection plan. thanks!!
(Translated by Google) Jeffrey's excellent attention and a lot of patience convinced us with our purchase. (Original) Exelente atencion de Jeffrey y mucha paciencia nos convencio con nuestra compra.
Adam from the Linden store was great. we were buying new furniture for our family room and the process was super smooth!
Adam in the Linden store was extremely helpful as was the young girl behind the desk. All our questions were answered and both were very personable & professional.. We will definitely be back!!
The salesmen were quite friendly 🫢
Came here to find furniture for my living room and dining room. Jeff was our sales representative. He was very attentive and helped me find the sofa set that I wanted. I would recommend him to anyone who wants to purchase furniture here.
Shopped at the Ashley in linden. Adam was a amazing sales associate I definitely will recommend to any one I know in need of new furniture 😁
It was a great experience Stephany gave us a great costumer service and store discounts. I’ll definitely be back.
My experience with Jeff was pleasant. He knew good stock and was very engaged
I was greeted when I entered and asked what I was looking for. I told the person he said go to the back and look I will come after. I was there almost 15 minutes waiting for assistance no one came. Customer service is not good enough. A customer needs assistance when they enter your store. Staff there talking and I'm there waiting for a help.
Our sales person , Jeff did a great job helping us find a couch that matched our measurements and style!
Great customer service when purchasing our couches ask for Jeff aka “AP” he was great!
Jeff was very pleasant. I’d like him to have more answers, but was very helpful overall.
Excellent service with Jeff , he was very helpful and knowledgeable. He made the experience very comfortable and I would definitely recommend asking for him as soon as you walk into store. He even stayed after hours to make sure everything was completed and in order. 10 out of 10 for Jeff. Thank you again!
Neilydis was helpful and she help me pick out very vibrant pieces! she is very attentive and has good knowledge on the products. I would highly recommend her for someone coming into the store. The manager shawn was very helpful as well.
I worked with Neildys and she was so kind in assisting us on our search and was just wonderful all around
Jeff was great with orienting me throughout the store and helping me pick my furniture of choice. He was very professional and knowledgeable of the furniture. I would recommend anyone to work with him while browsing in the store.
Farnell was absolutely the best....best customer service I have received on a long time
I came in last Thursday and was assisted by Aries, While i didnt buy anything at the time he was very helpful and patient and made sure all comcerns were gone. Will surely return in th future for service like tnie
Jeff named guy helped me alot in getting my bed and sofas sets, and helped me in getting Discount. Really helpful man.
Jeff was excellent and he helped us find our Living room sofa set. He has good knowledge, he took time to explain all what we asked for and was patient with our questions. I recommend to reach out to Jeff if you are at this store
Tiffany was very helpful and displayed great customer service. She was a gem.
Our sales associate Jeff was very friendly, helpful, and answered all questions we had. He was attentive without being pushy. My partner and I have been shopping around for furniture and some other places we'd gone to had very pushy sales associates. But not Ashley. Couldn't be happier with our bedroom set and we're awaiting the call that our sofa came in ! Also the manager Charles is very friendly and funny ! Would recommend this location to anyone looking for furniture.
Salesperson Aries was very helpful with the sale having great patience with my parents. I would work with Aries again for a future furniture need.
Treats staff HORRIBLY as a customer witnessing this tragic action by the management… please by all means do not spend your money here .. i ended up walking out taking my business elsewhere
Horrible customer service in store
Farnell great customer service
Farnell was amazing. The entire staff was great.
Farnell customer service was exceptional. Kind,charismatic and super helpful. He answered all my questions, as well as showed me my financing options. I will definitely be coming back.
I would like to give big thank you to Farnell and he went above and beyond with customer service and he answered all my questions and I will be sending over my friends and family his way to help out .. thanks again
Farnell best service ever was in and out super quick and got the best deal!
Farnell was very amazing .. very knowable and fast
owners should really see how those managers treat the girls. those men are absolutely disgusting and should not be working around women. they yell at their employees in-front of customers, they yell at customers for not accepting pathetic discounts on things worth hundreds or even thousands of dollars. come here for yourself and watch how these men harass the workers, its an absolute joke. never coming back to this disaster.
needs new management asap. Mike P, the manager, thinks its okay to disrespect customers and new hires apparently. a female worker was helping me when this guy decided to come out of nowhere, interrupted us and judged her sale tactics infront of me. he than tried to give me a “deal” and when i didnt want his “deal” he gave me a nasty attitude. so i left and bought what i needed somewhere else. Manager to Manager, you do not know how to handle a customer, an employee and your store.
What ever you do don't buy in ashley and if you do don't waste your money on insurance because it does not cover nothing they tell you it covers everything when your purchasing but when you need to used the insurance it don't cover
Enrique, did an amazing job as he assisted us through the whole entire process of picking out the right furniture for my mom’s bedroom for her new home. He was patient and gave informative details about next steps as if related to purchasing options for the bedroom set we purchased. When you go in to Ashley Furniture he’s your guy.
Hassan is a great, well-trained salesperson. He’s a pleasure. Don’t waste time at other stores.
(Translated by Google) They do not help the customer after a purchase, at first very friendly selling the product and then everything is terrible service. So many women working there and doing nothing. Their bored faces depress the customer (Original) No ayudan al cliente después de una compra, al principio muy amable vendiendo el producto y después todo es pésimo servicio . Tantas mujeres trabajando ahí y no hacen nada . Sus caras de aburridas deprimen al cliente
Do not shop retail ...ask for the district he will give you uo to 50 off... Walk away ....
My husband and I were in the market for a new couch and felt this was the best bang for our buck, or was it? Our salesman (Enrique) was the only reason we decided to buy from them because he was amazing. He was patient, sweet with my children, and just a pleasure to work with. However, the manager (Massoud) not so much. It seemed to be a bother to him that we had so many questions and concerns about the measurements. The salesman had gone over to Massoud multiple times with questions from us but Massoud only came over to check once about questions and then was arguing with our salesman (Enrique) not too far away. Our salesman apologized to us, however Massoud did not apologize for his behavior. The salesman (Enrique) also found out, once we decided to buy the couch from them, what I did for work and wanted to give my family a discount (I am a paraprofessional in a behaviorally disabled classroom). He was told no by the manager. We can't lower the price that much and refused. It was literally $100 off the couch, I was already paying $2100 for it. They did price match to a certain extent but $4000 for a couch @ Ashley that costs approx. $2000 at another chain, doesn't seem right.) I ended up calling to get an update on the couch a week later and was told 2/2 or 2/3 it should be available at the warehouse and ready to deliver after that and to call in a week. So I call today, and now it is not to be delivered until 2/24. How? How did we just jump 3 weeks? I was very unhappy and told them I would like to cancel my order. I went in to cancel, said hello to Massoud, who barely looked at me, and advised him I was here a few weeks ago but I would like to cancel my order. He grabbed the papers, cancelled it on his end and just says go to her for your refund (pointing to Tameya, the receptionist/customer service rep. who was extremely helpful and nice) and walks away. No what's wrong? How can I help? Why do you want to cancel? Nothing. His customer service skills are non existent. I am not looking for a red carpet but a simple how can I help goes a long way. My advice, if you are looking for anything, don't bother coming here and go elsewhere. It was more of a headache than needed to be. Good people skills are important and if you don't have them, maybe you shouldn't be in sales. Thank you once again to Enrique, you were a pleasure to work with and I wish you luck at your new job, hopefully they treat their employees and customers better than we were treated by Ashley's manager Massoud.
I came in today to finance a piece and furniture and Habiba ( Obehi) took care of us today. She was nice up to the point where we asked to finance. Her demeanor changed and told us finance was only $1,000 and up when in fact we were told $500 and up. Because she is a sales associate, already trying to get us to spend more money. Then she was going to have us apply for the credit card up to 1,500 without even telling us. We asked for a break down for taxes & delivery and she seemed baffled. She didn’t talk to us throughout the whole process and just called us over when we were ready to pay and left. Overall very unprofessional customer service because you should not get upset when someone wants to finance instead of paying in full because you’re a sales associate. Manager had a great attitude and very helpful. Ladies at the front did not have a great attitude either.
Do not under any circumstances spend your money here. The customer service is garbage. They took my deposit on a transaction and refused to return my deposit when they couldn't complete the transaction because they don't accept the finance company I was using (that's after telling me that I could use that company, they just need to update their system to include it).
Simply put, this store and franchise does not care for there customers nor there employees. Stay far away and go to Secaucus, Paramus, or Fairfield instead.
(Translated by Google) This store is not good, do not buy them there. Sellers tell them a delivery day and it never arrives. I go for two months and they don't deliver the bedroom set. They only left the bed and the rest of the set. In two months I want to return the bed to buy another set and they don't want to. They are some scammers and liars do not buy in this store and even less with the seller Antony Acosta (Original) Este store no es bueno no comprar ahí los. Vendedores les dicen un día de entrega y nunca llega voy dos meses que no me hacen el delivery del juego de dormitorio solo dejaron la cama y lo demás del set que en dos meses yo quiero devolver la cama para comprar otro set y no quieren son unos estafadores y mentirosos no comprar en este store y menos con el vendedor Antony Acosta
Very nice and clean establishment! Everyone was helpful and friendly but my sales associate Tiana was especially informed, engaging and helped me find pieces I love! Can’t wait to get my new furniture!!
Tiana was so helpful and friendly. The item we wanted wasn’t available but she helped us find an alternative and worked with us. Great service. Thank you for your help!
(Translated by Google) Hello, I bought a living room set in your store a year ago. First, the delay in delivery was quite long. Second, when they brought me the game the next day, I had to travel for a week. When it arrived, I went to organize it and I had a broken chair. I went to the warehouse and the same one. The person who sold it to me didn't even look at me. He reluctantly gave me a number to call. They have never given me a solution. They pass me from one person to another and no one gives an answer. I went back to the store and I've been lacking loyalty in this for a YEAR. and responsibility I would never recommend this store to anyone I am missing a single fee and I never got a response what a shame that they are so dishonest with people (Original) Hola compré un juego de sala en su tienda hace un año primero la demora para entregar fue bastante segundo cuando me trajeron el juego al otro día tuve que viajar por una semana cuando llegue fui a organizarlo y tenía una silla rota fui al almacén y la misma persona que me lo vendió ni me miró me entregó de mala gana un número para que llamara nunca me han dado una solución me pasan de una persona a otra y nadie da respuesta volví a la tienda tampoco en esto ya llevo un AÑO que falta de lealtad y responsabilidad nunca recomendaría esta tienda a nadie me falta una sola cuota y nunca obtuve respuesta que lástima que que sean tan deshonestos para con las personas
Great experience and selections. Habiba was so friendly and knowledgeable. I really recommend her and the store.
Habbiba Trozzo was super amazing! Best customer service we have ever experienced! She helped us make a very good purchase. I think she deserves a raise. She went out and beyond. We are grateful to her! Thank you!
Couch took 6 over months to arrive. Fell apart in 2 and 1/2 years. Called to claim on my 5 year protection plan, but it doesn't cover the couch breaking from normal use? SCAM. Spend your money somewhere else.
Igor was amazing and very helpful !
Enrique and anthony acosta are very brilliant sales man they guied us very nicely love to buy bed room set with them 😍😍
No one greeted us when we walked in. Also these prices are shockingly high
The employees were friendly and the manager, Sal, was an absolute lifesaver on finding the right aesthetic, quality and cost for furnishing our home. He single-handedly gave us the time, flexibility, knowledge and peace of mind that we needed to make these decisions; making this entire process smooth end-to-end.
Lauren is a Good Saleswoman and She will Get You Right She Took Care Of Us Real Good
Enrique angui is the Best sales person Ever, he's very professional, kind,knowledgeable explaining details about your furniture, I highly recommend this store! Thank you
I had a bad experience buying here. I got a sofa bed from this store. The delivery guys, put it together and damaged one of the legs of the sofa, they were rushing to leave and told us to report it so we can get fixed. I called plenty of times and also emailed and never got an answer, so I WON'T RECOMMEND THIS PLACE WITH SUCH A BAD CUSTOMER SERVICE. ✌
I had a great time with Habiba, the Sales Representative who took care of me at the Linden store. The over all ambience of the store was very welcoming. I got a Drawer Chest and the protection plan and delivery were seamless. Over all pleased and satisfied. I will definitely be returning.
Igor is the best! His advice was so helpful and reasonable. Very friendly and nice gentlemen. მადლობა! 🇬🇪
Great service from Gary he took care of me and my husband. Customer service was excellent. When we went to pay Teresa was very rude and and seemed annoyed with us. Would’ve given the place an overall 5 stars because Gary gave us great service but she ruined the experience for us.
Garry was great
Hello!, first of all I'm giving this furniture company 1 🌟 because It doesn't let me give a zero , I'm going to start by saying that this is the worst experience ever with this company. I've purchased a king bedframe with mattress and box spring back in April 20th 2023 I was guaranteed that the delivery was going to take 2 wks for the whole set to arrived to my house. Happened to be that the delivery took a whole month to arrived.Not only that when I received the bed etc, The bed frame was stained all over the headboard and foot board, the mattress wasn't the one I tried in store or purchased. Then I called the store where I purchased the bed in linden new jersey, to let them know that they've sent the wrong mattress being that the mattress was on sale they couldn't replace it with the one I chose in store and bcus that delivery guys already had opened it. Then I had to called guest services to let them know as well my concerns about the bed being stained and the mattress not being the one that I bought in store they said they'll gonna let me know in 7-10 business days to call me back to arranged an appointment for someone to come and clean the bed frame. After 2 wks the person came with a bottle of upholstery cleaner and a rag smh. Now a 2 wks ago I called guest services again bcus the damn bed has a HORRIBLE SQUEAKY NOISE LIKE IF THE BED IS 20 YEARS OLD! 😠 I explained AGAIN MY CONCERNS THEY SAID IN 7-10 BUSINESS days were gonna contact me here we go again a wk and a half later I called to see the status because this noise it's really bothering me at nights and keeping me from sleeping. That there policy says that they have to give it a 7-10 business days in order for the "ticket" order to be reviewed by thesomebody in the office. 5 days later I received a call that the box spring cannot be replaced or fixed because it was purchased as a sale tag item. Meanwhile I'm still paying for the stupid bed 🛌 that has given me so manny troubles and have purchased protection plan for the whole entire stupid bed!!!!!. I will definitely bring this up to corporate.
It was a pleasure doing my purchase with Gary. Very polite.
Customer Service was beautiful Thanks to Lauren. Got a beautiful living set with no money down. I would come back here anytime I need furniture Thank You Guys.
Enrique Angui was very polite and assisted me with the couch I needed. I was going to settle for a couch on the clearance and he helped me to not settle for something I didn't like. Lastly, his customer service is top-tier. I will shop with Ashley Furniture again.
Had a fantastic buying experience. Igore was extremely attentive and accommodating to help me find exactly what I was looking for. He and the Sales manager were very pleasant and easy to deal with. They also were great at working within my budget and helping me take advantage of awesome sales and discounts.
Garry was excellent, very patient and he answered all my questions. Great experience!
Enrique is an amazing sales man. He made sure we were educated on all furniture and we left very satisfied. Thank you Enrique for making our visit to Ashley Store beautiful.
Gary was amazing and very informative about the products in the store and had an answer to every question we had.
Excellent customer service from Garry
Gary, the sales rep, is wonderful! It was a fantastic shopping experience.
Garry was phenomenal! Very kind and knowledgeable.
Great customer service! Good overall experience and competitive prices.
Garry is your go to person, just let him know what you are looking for and he will guides you thoroughly. Thanks for the help and appreciate your help and time.
Great. Enrique was very helpful and reasonable.
Associate Gary and his manager Kelvin both are great, whole process was smooth, understood perfectly what we are looking for, and helped us to get the right item in right budget. Don't waste your time , go straight to Ashley linden NJ.
Anthony was amazing, super knowledgeable, friendly and really helpful. We look forward to receiving our furniture and purchasing more furniture for our new home!
I chose Ashley Furniture as a previous customer and at this store I was greeted by Gary. Gary and I immediately hit it off, trading stories and in general establishing a relationship. I purchased a couch which initially would not fit through my door therefore it had to be rejected. I returned to the original store of purchase and while I found a suitable replacement it was not what I wanted. I went Ashley Furniture website, found three potential replacements and found a replacement. I recommend working with Gary as your salesperson at Ashley Furniture.
Gary was awesome to deal with! Highly recommend working with him.
From the moment I entered the store a few days ago, I was greeted with professionalism and courtesy. Gary allowed us to browse on our own but found his way over to us to provide information and suggestions in a timely manner. Gary seemed to be a very experienced sales person and was the reason I came back today to make the purchase. Gary and his store manager worked out a great deal for my sofa. I’ll end up going back to grab a few more items. Excellent experience at this Ashley store off Route 1 in Linden, NJ!
Had a very bad experience shopping for furniture here yesterday. The staff member was not at all welcoming and had a bad attitude since we started talking, it was the old guy in blazer - not sure if he was having a bad day or was just grumpy in general. I requested to change the sales associate and started working with Anthony, he said let me check on my computer and get back to you. To my surprise he never got back to us, we were waiting on the floor for 20 mins, called other Ashley store in Green Brook and picked what we wanted from them! Avoid this location at all times if you want good customer service and shopping experience.
Extremely disappointed with the service at Linden location. DO NOT SHOP HERE. On 8/18/23 @1pm me and my wife went shopping for living room set, GG sales person was very polite and professional during this time, after 45 minutes of looking through the various sets we picked out the furniture we wanted. We asked GG to crunch the numbers with sale price, we also comfirmed with her that if we see same furniture cheaper that she would match the price from reputable site. As a long time Ashley furniture customer, we are fully aware of their price match policy. She confirmed and we took measurements and headed to the counter to make the purchase. During this time, I'm researching the furniture and found the same set online for a lower price, GG said okay and asked me to put the furniture set in the shopping cart so she could see final price. I did exactly that and during this time the so called manager, comes and says can you I see where the furniture is listed for less. I showed him and he asked to take a picture of my phone with price listed for same set $3,502. At this time, so called manager stated it might be an additional $20 compared to price I found listed online because their margins, I said no problem. So cled Manager says let me call management to have it approved, he returned 5 minutes later stating I can't match the price, we asked why not, he stated we only match our own Ashley online prices which makes no sense, I informed him my entire home is furnished with Ashley furniture and that we've used same reputable online site to match price for our bedroom set without any problems. He stated if it's cheaper online why are you here, which was very insulting. At this point I felt totaly disrespected, his is attitude was unprofessional, demeaning toward us and he was totally misrepresenting store policy, he was contradicting himself because he had just agreed to match now and now they don't match. I requested to speak to a supervisor and he said that no one was on the premises in a dismissive tone. GG appeared to be totally imbarrassed of his actions. We had just developed a rapport with sales person and so called manager destroyed that rapport within few minutes. I walked away feeling very shocked and disappointed about the service we received. No respect for our time, our money and he outright lied to our face. After driving 30 minutes to this location, and being disrearded as a long time costumer. I will never shop at this location again and I'm advising others to BEWARE. HE Literally shut GG sale down and lost a potential retuning costumer. We have an Ashley card which we've had for many years, we've made serveral purchases from Ashley over the years and never been treated this way. I'm alerting potential costumers and corporate of the terrible experience i had at the Linden location. His behavior was totally unacceptable. After leaving the store we both felt extremely insulted and discouraged from shopping at Ashley Furniture in the future .
Anthony at the Linden store was amazing, he let us take our time and really look and decide! He was right there when we needed assistance! We will be coming back!
Say they have black Friday sales I got a little break I'll be back
7-15-2023 We had the best experience at Ashley Furniture store in Linden NJ. We have been here a few times and just left. Today we had the most wonderful woman take care of us (TELLY). She was sweet, kind, and just a great help. This time we bought the furniture we liked and also because of Telly. If she was not helping us, we probably would have just left again. Telly has left us with such an amazing lasting impression. She’s truly a great asset to Ashley Furniture. Thank you Telly! Sincerely, Anthony & Mary Mele
I had a great experience purchasing our dining table set. Enrique was a great sales specialist and answered all of our questions thoroughly. I would highly recommend coming to see him for your next furniture purchase!
Farnell was friendly and very helpful with meeting my furniture needs
Farnell was very helpful and had great customer service!
Farnell - great customer service! Super helpful and answered all of the questions I had.
Farnell had great customer service! Worked with my budget and made the process easy and less stressful than I thought.
Farnell is very professional and helpful. He has great customer service and answers any questions or concerns you may have
Farnell was terrific.. very very very very funny knowledgeable and quick.. awesome for Ashley's
Farnell Florestal very helpful kind and generous. We told him what we needed and took us right to what we wanted
Farnell was amazing and very professional.
Farnell was an awesome help! He answered all of our questions especially since we have pets and needed a pet safe option that’s comfortable and easy to clean! Thank you for your help!
Came in a couple times to find a couch that met our needs/ fit our space. Hassan A was very kind/ supportive and had a lot of knowledge regarding the inventory. His positivity and easy going attitude made our experience smooth and quick. Thanks Hassan!
Farnell was very helpful, friendly and great salesman!
Farnell, professional and quick service! He did dat! 10 Stars!!!!
Darnell was terrific by far the best salesman I ever had anywhere. Please recommend him
I can't say enough great things about this place. Ashley stores in Linden, from the moment I walked in and was greeted by Lauren, until the time I walked out! I visited yesterday and left because I wanted to take some more measurements and walked back in today and found what I wanted. Lauren was friendly, approachable and gave me great advice to help create the look I was going for! I'll even add a photo of the chair that I purchased. She went out of her way to find help, Mark came over and together we hooked up the chair so I could see how it worked as a recliner. Mark demonstrated before I tried it out. Then Lauren tried it also! Its easy to shop in a place where everyone truly loves their job. This is why I have shopped Ashley Furniture in the past and will continue to do so. Thank you Lauren for all of your help! And thanks to Mark too for trying out the chair first for us. You have a great team there!
Franell was so sweet and took his time with us. Didnt make us feel like the sale was forced. Very amazing experience.
Franell was great. Thanks for the help!
Farnell was very attentive and amazing.
Farnell was great! Very attentive and thorough.
Excellent customer service and sales. They were friendly and helpful but let us take our time to look around and showed us things that matched our style and budget. Hassan was so friendly and took excellent care of us.
Service was ok but they are just saying what you want to hear to get the sale…wouldn’t trust them on sizing and finishes. They don’t have a return policy and tell you that you have until they install it to cancel but never tell you about the fee you gotta pay if you cancel. Couch is ok but the finishes and trims are so badly made. They stapled the material over the leg holes so we had to take it off and re-staple it. Cheaply made, WOULD NOT RECOMMEND.
Efficient and want to give the best prices! Price matching available
No high pressure sales here! Hassan was helpful,informative,and very accommodating in helping us get the furniture to meet our needs. 😀
Hassan was great! Very professional and straight forward.
Excellent customer service! Worked with me and my wife with every aspect of the furniture sale and installation. Farnell was very knowledgeable and personable. Highly recommend.
Farnell was great awesome and please request him
Farnell was excellent and provided the best service Promote him!!!!
Mark, Farnell, and Telly Great service! Very patient and helped us find our living room and bedroom set. Fast service.
Had a great service thanks to the help of Farnell. He was friendly and professional.
Farnell great customer service very professional and knowledgeable please request him
Hassan is super nice always with a smile and very professional you should have more employees like him. Thank you 🙏
Farnell was very attentive and helpful.
Farnell did a great job helping us pick up furniture, gave us all the information we needed to make a good decision. Great customer service
Farnell did a great job and also provided a really good discount for me today!!
Great customer service!!! Hassan A. Was the best!!
Brian at Ashley Furniture was patient and very accommodating as we shopped for bedroom furniture. Very pleasant shopping experience.
I was extremely impressed. Hassan A. Was very professional, knowledgeable, and helpful. I was able to make my purchase knowing that I made a great choice. Thank you Hassan A.
We love Hassan ! What an awesome deal. Thank you 😊
Another great experience at this location :) Telly helped us out so much! She got us all of the information we needed to purchase our furniture quickly.
Farnell was a grat salesman. I came for a bed And ended up getting more than I planned but I got home I was very happy that I did. I felt very confident with my purchases.
Farnell- Great service, Promote him again
Thank you to Hassan and Andre for their excellent costumer service today! I can’t wait to see the room completed!
Hassan was a great help; very friendly, gave thorough explanations of furniture we selected and ended up getting a great deal.
Hassan was very knowledgeable about the products and very helpful in helping my roommate and I find exactly what we were looking for. Would definitely recommend him as the service rep to go to!
Farnell was has Excellent customer service. Very knowledgeable to what we needed
Farmell great service. Ask for him
That EO love! Farnell
Great service and excellence prices Will come back again.
Good deals. Try to negotiate
Very good person, very good communication, excellent treatment..👑✌️
good communication excellent person 🥳🥰👍🏼✨
Farnell, quick fast excellent service
Enrique has been extremely helpful.
Hassan was extremely pleasant and helpful.
Farnell was excellent at his job! He helped us with everything we were liking for! Fantastic costumer service, very charismatic. Will definitely come back in the future
It's was a great experience with Farnell and very patient with my little one in the show room thank you!!!
Farnell was amazing, he was very helpful as it’s my first time buying a piece of furniture for my new living space & he was full of helpful information! Ask for him at Ashley’s !
I had a great & fast experience purchasing furniture with the sales representative Enrique. Purchase was fast & swift with Telly. I’ll definitely be back
Enrique was the best salesmen ever very patient honest and truly one of a kind thank you
Enrique is the best guy in this store really informative really knowledgeable person polite and respectful
Farnell was very helpful and knowledgeable. I Came in looking for a new dining room set. Farnell greeted me at the door and helped me with my purchase from the beginning and until the end. I recommend going to Farnell if you would like the best experience with your purchase.
Extremely disappointed with this - DO NOT SHOP HERE IF YOU JUST WANT TO BE TOLD SOMETHING SO THEY CAN GET THE SALE. Service was okay getting the furniture. Everything since then has been an awful experience. We told our salesperson we needed the couch by this Friday, March 24th. We were assured by our salesperson AND the person checking us out it would be 100% there by then. I can see now they were pretty much just assuring us at this point to get the sale. I called 2/28 and was told they do not have a tracking order for it yet. I called again on 3/15 and was told it would NOW be at the warehouse on April 3rd, but could still come earlier. I called again today and was now told it would be at the warehouse on April 8th. Also, I was supposed to receive a phone call from then, but be aware you will never hear from them unless you reach out. I was told not to shop here and 100% will never again, take the reviews to heart and expect multiple delays on your delivery, even if promised otherwise.
Farnell Excellent sales rep, well recommended
I had a great experience on getting my love seat. Farnell was helpful and made the process a lot easier.
Farnell was great and so helpful! Would highly recommend him and Ashley.
Farnell was awesome!!
Stopped by to shop for Lyft recliners, and the only one they had on the showroom was broken. Suggestion: Make sure the furniture on the showroom that needs to work actually works. Lost of a potential sale that day. Ended up driving to a Raymour & Flanigan store (five-star). The best choice for selection, price, and customer service.
Farnell- Great customer service, excellent knowledge, quick & honest.
If you are headed to Ashley furniture ask for Lauren, I had an amazing time looking at all the different sofas, she was extremely helpful and just an overall lovely person. Will definitely be coming back for more fantastic deals.
Farnell was a lot of help I appreciated his time and help. Very patient and made sure I walked out the store satisfied
Farnell was terrific, quick funny and knowledgeable.. best salemans
Great experience working with Farnell!!!!
Awful customer service. My husband ordered a Queen mattress and the salesman ordered the wrong size. We only realized the error when we tried to put the box spring on the bed. They refuse to take it back, even though the mattress is still wrapped. They admit to their error, but aren't doing anything to fix THIER mistake. They wont exchange it, and they wont give me a Queen mattress and take a hit for THEIR error.
Farnell was excellent in his product knowledge. Fast. Smart.
Farnell was great. Extremely helpful. Came in yesterday to see things and get measurements. Returned next morning met with him again and got the sea done. Great experience.
Farnell- amazing customer service! He was so patient and knowledgeable. Quick and efficient and got us the best price ever. Definitely recommend him for future furniture buys!
Farnell was absolutely amazing. Had tremendous patience with us. Would highly recommend him to everyone
Farnell was fantastic. Very professional. Deserves a promotion
Farnell was amazing! He helped us find everything we needed within the budget that we needed
Farnell Very effective, fast, clear, energetic & friendly Sales person.
My husband and I went to the Linden Ashley location today to buy a sectional with a chaise. We had a good idea of what we wanted, described our needs to our fantastic salesperson, Lavar, and got exactly what we envisioned! Additionally, Lavar and the manager went above and beyond for my husband when I asked about a military discount. Safe to say they just earned a life time customer from the Courtney's!
Bought a $7500 bed from this store which took 2 months to get delivered. Tried cancelling beforehand due to the lengthy time it was taking and they told me the cancel fee was $1000… Once the delivery finally got here, the bed had broken pieces .. of course. I told the delivery crew I would take it as is since I waited so long. They insisted they wouldn’t assemble it and wanted to take it back and reschedule. Ended up building it myself…
Farnell gave great service and we appreciated his advice in looking for our couch. Would highly recommend him to anyone else.
Farnell was awesome!! Really helped us with buying our couch! He knows what he's doing and passionate about customer service! Would definitely come back to this location and work with him again!
Excellent customer service . Enrique greeted us from the moment we walked in and along with his manager helped us purchase the items we needed at a price we were looking for . We will be back!
They lie with the prices and try to deceive the customer at every turn. Please be aware of this store. Store itself is nice and they have really great products but people that working there..specially manager they’re not honest!!!! I recommend the dtore but not recommend people that work there
The bedroom set was delivered damaged and I was told that I had to submit photos before anything could be done. I asked to speak with a manager at customer service and was treated rudely by the customer service representative. The manager refused to speak with me because I did not thing photos were necessary since the set was just delivered. I had to call American Express and Dispute the order due to damaged items. The damages also consist of the draws are stuck closed and photos are not possible. I no longer want the furniture and want Ashley to pickup the bedroom furniture. I have disputed payment with American Express and want this junk out of my house ASAP.
Exceptional customer service from the moment we walked in. We were not overwhelmed by sales reps, they allowed us to walk around but we’re close by and helpful with answers to our questions. We had a great encounter with Brian who helped us find a great selection for our home. He made the purchasing process very smooth. Definitely will continue coming here to complete our home furnishing.
Telly was phenomenal, my fiancé and I received the best service while at Ashley’s. Thank you Telly!
Farnell gave my husband and I exceptional service. He work very hard to make sure we were satisfied. Lovely person to work with great service will return to by more items, we are very satisfied customers.
farnell was absolutely amazing, he was quick, fast, and efficient!
Hassan and Farnell were quick and helpful. I’ll definitely be back for more.
Farnell was very helpful in finding the perfect sofa for my family. He made the process painless and quick.
(Translated by Google) Good prices amazing furniture (Original) Buenos precios increíbles muebles
Farnell was very great, quick knowledgeable and patient. He helped me with the best prices and best customer service
Very friendly and helpful. Thanks Crystal.
Farnell provided great, quick customer service.
Farnell was absolutely amazing. Great customer service and attention to detail. Please ask for him
Wanda Diaz provided an outstanding experience for me. She took her time in explaining all details and answered all of my questions. Telly was also extremely helpful and friendly. Definitely recommend this specific location for all your furniture needs! Cannot wait to come back to continue designing our home. Thank you both very much !
We bought furniture from Ashley store linden and their service is so good over there we met Farnell and Wanda they give us the best service they helped us a lot with everything we want thanku so much for the help wanda and Farnell
Farnell was absolutely perfect. Great service and very efficient. I would request him
Farnell was super knowledgeable , quick and honest please ask for him if you want the best deal and service.
Terrible experience almost called the cops due to my order paperwork which was paid in full cash unable too schedule me a delivery date, due to not having paperwork filled out properly, and lost my picture id and social security!! Poorly trained management and incompetent!
Farnell was very helpful, knowledgeable and accommodating, great customer service and friendly
Customer service is poor.
Farmell was lovely!!! He was knowledgeable and personable!!! So helpful, I would definitely come back to purchase more furniture with his assistance.
Farnell was great. Very patient and great price.
I love the customer service that Mr. LaVarr provided me and my family. He was very patient and tended to our every need.
To start I’d like to shout out Wanda and LaVarr for staying after hours to help me with a BUTCHERED order by Brian. Thanks to them I got my correct order along with the right price! Thanks Guys. :)
This store has theee worse customer service i believe. The service desk ladies are not attentive to their individual customer. They all add into each other customer business. The workers on the floor helping customers are not so knowledgeable of the furniture they sell. I think the warranty that they sell is a scam. Its not worth the money. I would never purchase any furniture from Ashley furniture 😫
Wanda at Ashley in Linden, NJ has the most amazing customer service. She goes out of her way to help figure out everything for a smooth sale and smooth delivery.
I appreciate Wanda Diaz sales Manager. She is excellent. I had wonderful experience with her.
Enrique was the most wonderful , genuine and helpful salesman.
I would to revise this. Lavar was great! but every other step in this process has been TERRIBLE. I literally have to chase after you for my furniture. I call and won’t get an answer for DAYS. The person told me a different date for delivery 4 times. Then I got my delivery and the sofa was sent to me damaged and broken. They sent it back and God knows how long it’s going to take now. I am also calling because the fireplace was delivered to me and they forgot to give me the remote that goes with it. I called corporate customer service they said to call linden. I try calling and surprise no answer.
Wanda is amazing!!! Very Helpful and sweet
Very professional and helpful, because of their service we purchased furniture that we have been looking for some time, I run on Honesty and thats what my wife and I have been approached with, Hassen and Enrique where our salesmen, thank you guys
Hassan and Enrique helped my husband and I with the purchase of our new living room set. He was very professional and helpful and best of all gave us a great deal!!! Thank you so much guys!!!
So I went to the Ashley store in Linden NJ to look for a livingroom set i want, that I saw at another Ashley store but the other store had couple pieces out of stock. I walked in store to my surprise 3 yound lady was sitting 2 at the customer service desk and 1 close by all in their phones, no acknowledgment on any of them. I seach th3 whole entire store couldn't find what I wanted as I was about to exit the nicest young man approached me hello is their something I can assist you with, remind you this young man was not on the floor anywhere when i enter into the store,I was about to say no I'm leaving but just the way he approached me with concerned i had to answer I said what I'm looking for i don't see that you have it, he said let me help you I'm pretty sure I can find it for you. To my surprise he found the same exact livingroom set I was looking just from a small description I told him. His patience with me left an impact i went for that and end up ordering not only the livingroom set but 5 mattresses also. Mr.Hassan Abdur-Rahman that's what I called great customer service. He was persistent in making sure I was also comfortable with the prices, he was warm, friendly and welled mannered, the way he treated me I was looking to buy other things but I had to take a pause. If I could've give Mr.Hassan a 100 star instead of a 5 star trust me I would. Also I had a change to me the store manager a older woman very warm. In the end I had a chance to talk to the office manager Theresa to do my cash out what a rude person, cooperate need to teach her empathy, what's sad is that she's sitting right at customer service. I didn't care for her to finalize my order why cause as I was waiting for confirmation she was very harsh, remind you I didn't finance these items all was cash 100%. She had a very pig attitude, and is someone customers have to interact with not a good look Ashley, I was so close to canceling my order with her nasty, cold attitude. Office manager THERESA I GIVE YOU 1 STAR for your lack of customer service. Mr. Hassan thanks again for helping me furnish my home, your warmth and your determination to making sure I was pleased with every items. Yo deserve employee of the year or month. Thanks again
Enrique angui was a good help he helped me pick out a nice sofa thank you for the help!!!
Recently purchased furniture from this location. Unfortunately needed to cancel my order a week later due to unforeseen circumstances. The team Enrique, Kelvin, Telly, Timiah and Teresa were very accommodating and understanding. Without hesitation, they issued a full a refund. While I regret not being able to buy my furniture at this time, they will definitely get my business in the future. Thank you all for such wonderful and professional service! Cheers!
Brian was excellent as before. Thankful for his help today.
Enrique was very helpful and went above and beyond what a sales associate would do to help us with the price. The Sales manager Wanda broke down the pricing and she gave us a piece of mind understanding the 5-year protection plan. I recommend. Will update after delivery.
it was a great experience. Enrique was great with accommodating us and helping us.
Excellent staff and friendly people. Enrique was very helpful. Enrique is the man to deal with.
Enrique was very helpful and answered all my questions. I believe he had my interest at heart and found the best for me at a good price. He’s a very charismatic and that makes the experience more pleasurable. Excellent customer service!!!
My girlfriend and I just bought our first dinning room set. An amazing deal was made being worked with the entire time. For sure will be back eventually for more.
Great experience with Grisely! She made shopping with my three boys easy!
Brian Norton was excellent help
Brian, was a great experience! I can’t thank him enough for all the help today! He really takes the time to make sure that the matress you chose is the perfect fit for you. As well as making sure that it fits within your price range. I couldn’t have asked for someone better to help me! Thanks again Brian!
Will never purchase any thing from this store ever again!!!! Purchased a love seat recliner from them in July . They said it was on back order. No problem. They call about a week later to set up a delivery date of July 16 . On date of delivery the guys came to deliver but never bothered to take the sofa off the truck. They claimed it wouldn’t fit on the elevator without attempting to see if it would fit and sped off. Call the warehouse and was told they don’t deliver using stairs past the 3rd floor and they will reach out with a resolution. Did not hear from any one for over a week when we decided to go to the store. Was told that corporate would reach out to us by Monday 7/25 . Lies. On 8/9 they called to set up another attempt at delivery for 8/10. This time they show up as they are unwrapping it they notice a cut on the back of the sofa . At this point we were going to take delivery if they knocked off something from the purchase price but before we could agree to some thing the delivery guys loaded the sofa back on the truck and sped off again. Irate at this point but too late to go to the store and demand a refund because we were fed up . Friday 8/12 they call to set up yet another delivery for 8/17 because they have another sofa that is not damaged in stock. Guess what happened when they came to deliver …… it fit in the elevator and was finally delivered. Stay away from them. We didn’t listen to others when they warned us to stay away from Ashley.
Lauren Douger was the best salesperson I can have. Very professional and excellent customer service
Hassan from Ashley’s furniture did a great job and helped me with everything I need would definitely go back
Enrique is such a nice and helpful salesman! Highly recommend 👌
So I rated the staff here. Ashley has wonderful range of sofa that I was looking for. But the worst staff who was least interested in showing that to us. Plus that staff was drunk also. We went to Ashley Linden for sofa. But that lady was not at all interested. It seems like now we only have to choose things online and buy.
Brian Norton - Was great with us patient with all my I'm not sure, and price questions... Really had a great experience, bedroom down, next living room...
Absolutely no customer support after you purchase anything. I bought a 3 seater recliner and love seat. I have a service request open for a month. But no one is responding. DO NOT BUT ANYTHING FROM THIS HORRIBLE PLACE.
Very bad experience. I bought a recliner sofa and love-seat from here. Once they sold it, their job is done. They don't care if there is any issue with the order or not. If you need good customer care experience, look else where. I have been follow up with Ashley customer care for a support issue for the last 3 weeks, but on one seems to respond. I would give negative reviews if I could.
Its simply a money laundering place Not a furniture store Made a mistake by making a purchase here. Asked them to deliver to my address on monday which was 30 days after the purchase. They said yes it will be delivered now they are telling me that they dont deliver it to my address. And they dont deliver on Monday. My question is shouldn’t they know all this during purchase? Never ever ama go to any of Ashley store
Beautiful selection. Enrique and Tiana were incredibly helpful and showed so much patience. An overall enjoyable experience. I will definitely be back.
The worst customer service stay away from buying from this store. Almost a year to get my full bedroom set and always a problem with it. First they told me it was because of supply chain issues when the furniture arrive it was broken. The front desk people with an attitude like they are the one’s paying for it. They get mad if we ask questions and not even apologize for the inconvenience. WORST COMPANY TO BUY FURNITURE
I purchased a couch set from you guys back in February. The first day I received the couch it had a tear it. I had the delivery guys document in it. The next day I noticed 3 other holes in my couch. It was a day old. I called this store where I purchased if from, which I was given a number to call because they do not handle repairs. They gave me another number to call, which they will proceed to give me another number! I found an email and sent pictures of the damage also. After a month of leaving messages and not being able to speak with someone, I was then emailed and told they will be sending out an inspector in February. Well, that never happened. I randomly received a couple packages of material. Fresh raw material... I am not sure what you guys expect me to do with that. It is literally just fabric pieces. I have then been leaving messages with the number that the store gave us to call. Which then again I am redirected or told I have the wrong number. I have never had a phone call returned yet. This is ridiculous. It has been months. It in now June and I am still having to go out of my way to contact customer service months later for this to be fixed. I do not recommend buying furniture here and spending money on a warranty if they are never going to call/email back with a solution.
I want to thank the Manger Kelvin and his AMAZING team, for helping me pick out a beautiful bedroom. Also I would like to thank Brianna for help, in making me feel secure in my purchase .the delivery was a Excellent.also there Receptionist was very helpful . I would HIGHLY RECOMMEND them for your furniture.
Had a great experience with Briana Maing! She was super helpful, Gave us time to look around the store, and was always attentive to answer all of our questions. Would recommend working with!
This place is huge and a nice selection of furniture.
My husband and I purchased a bed from the Linden, NJ Store on 3/19/2022. We were provided with the delivery date of 3/31/22. On the date of our expected delivery, we never received any communication from the delivery company until we contacted them to inquire about the delivery window of time. We were originally given a window of 2pm-6pm. We were later contacted and told the delivery truck broke down and would not be able to deliver the bed until 4/1. We contacted the Linden Store to assistance and were answered by a cackling customer service rep by the name of Crystal or Krystal. She was highly unprofessional. Ms. Crystal answered the phone laughing with others in the background as we inquired about the manager. Crystal was only able to provide the first name of the manager "Benny" who was conveniently "away." Therefore we were left with no assistance. As a loyal customer of Ashley's, having purchased multiple pieces of furniture from these stores I am truly disgusted and disappointed with the level of service. People are spending large sums of money to be disrespected and played with which is unacceptable. WE WILL NEVER PURCHASE ANOTHER ITEM FROM THIS BRAND OR STORE. Raymour Flanigan clearly is the way to go.
I tried, I really did but this location is horrible! The only good experience I received was with the sales person upon purchase, but following my purchase I've had the most difficult time EVER! I was initially given a random ridiculous delivery window of three months to get my furniture. I didn't like it, but it wasn't a huge deal. The sales person gave me their personal cell number and suggested that I call him directly in order to get an accurate delivery date. Outside of calling his personal line, each time that I called the store for assistance I received attitudes, once in the evening and once in the afternoon. Two different reps, both with terrible attitudes. The one that answered the phone at night picked up the line and sat it down on the desk while she cursed and had side conversations complaining about the customers. When I hung up and called back several times, she FINALLY answered and gave me attitude, then put me on hold. These people answer the phones clearly frustrated and are very short with you, as though you THE CUSTOMER are bothering THEM. What kind of customer service is this for a business where people are spending thousands of their hard earned dollars? I have $5000 in credit that I wont be returning to use!
I have been Ashley customer for seven years. On the black friday sale of 2021 Thanksgiving I placed an order for Dining Table at this store. It's been 3 months that we placed the order and there was still no timeline of getting it delivered any sooner. We went to this store on 25 Feb 2022 to cancel the order. The customer service rep processing our refund adjusted the refund with another item we picked that day, the charge breakdown included (item cost + tax + store pickup). Item cost and tax is self explanatory, but, it's beyond my comprehension that they charge me for picking up my own order (aka store pick-up). I was uncomfortable to pay that charge (store pick-up). The customer service rep then called the store manager 'Benny Fin'. Instead of explaining the "store pick-up" charge Benny started yelling at us and literally told us to get out of store and threatened to call 911. When I agreed to have this settled with 911 call, and, declined to step away without getting my refund he went screaming again at the top of his voice. This experience was very traumatic to my kids, who unfortunately accompanied me to store that day. At one point he stepped away and I heard him shouting 'This is my Country'. I guess one another store rep gave him some senses and they eventually processed the complete refund of dinning table and removed the 'store pick-up' charge. It didn't end here, when we were leaving Benny Fin told me he knows where I live (as if some kind of threat). Never in my life have I experienced such nasty, unprofessional and uncouth behavior. I wish there was an option to give zero stars, will never recommend anyone to this store.
Worst Furniture shop ever and terrible customer service👎 I will never ever purchase anything from Ashley home store again. Store manager (Beny Fin) was extremely rude to us. Pathetic manager and terrible customer service 👎👎👎
(Translated by Google) Good service and the products are not expensive. The only thing is that they force the customer to pay for a delivery service yes or yes and it is expensive (Original) Buen servició y los productos no son costosos. Lo único es que obligan al cliente a pagar un servicio de delivery si o si y es costoso
This was my first time at this location; it was actually pretty awesome. My salesperson was Brian; he was so patient, informative, and helpful everything you'd hope for. The selection was actually really good as well. I was pleasantly surprised.
I got great service, Christopher porter gave me great service while i was at the store.
Do not purchase from this store. They will waste your time. 👎👎👎👎👎👎
What a crazy experience I had ..I came to this store Dec 19 2021 and purchased a dark gray sectional that cost 2000 dollars after waiting for about 2 months my delivery date was for beginning of February..I called last night and guess what my sofas are not available..the sales person at this store said to come in and pick w.e was available and honestly I wasn’t happy with any sectional that was available, last time I checked I’m the customer that decides what I like and what I don’t like … I’m not blaming any sales person that work in this store but I am I am blaming how the company itself operate these types of incidents ..not even a call or a email to let me know what was going on …if it wasn’t for me to call for a status I would of been waiting for my sectional to arrive ..what a disorganized store let me tell you .. never again I will purchase anything from this store ..my husband was so mad …I should of gone somewhere else if this was the case ..
I will never ever purchase anything from Ashley home store ever again..you guys don’t even deserve a 1 star from me!!!!! The whole experience is freaking frustrating.
I was just inside this location on Edgar Road in New Jersey, and just had the most horrible worst experience I've ever imagined. The worst customer service anyone could have ever had. Me and my family were treated very poorly, My husband and I were looking to purchase some new furniture. However the lady who helped us just walked away from the us and left us alone in the back and allow us to leave me and my husband and family to just walk out and no one even asked us if we were okay, did we see anything. Very unprofessional and disappointed.
Worst customer service with managers cussing in front of customers and no sort of respect for anyones time. The sales managers are also very dishonest and not educated about their own financing programs. Very very very disappointing experience don’t recommend to even my worst enemy.
Horrible experience from start. Bought in early September, cash. Sales rep said I “wasted his time” when I originally said I wasn’t getting the furniture. Eventually I bought from him because I needed it bad. Wouldn’t give me a straight delivery time. Management has an attitude. Every time I call in they keep pushing the delivery date. I understand the supply issues right now so no worries, but be upfront with it and communicate. I emailed Ashley Furniture Support team and no response to my email. I’m in sales myself, I understand it’s hard, I’ve been patient for too long. If I don’t get an answer soon I will be reporting to the BBB.
Terrible customer service literally was on the phone for almost 2 hours with no answer, they said they was going to deliver my furniture in 2months and it has been almost 6 months they keep delaying the delivery, I had to go in the store myself because they didn’t answer and on top of that when I came in I called them to see what they do with the phone and they just let it ring and ignore it, terrible
Brianna was awesome, greeted us , and took care of us 100 percent!
Horrible experience, don’t go there, you will regret it. The sales people are very slick they jack up the prices and try to add high third party protection plans which they don’t even try helping you out with if anything wrong. Delivery were late incomplete damaged. Total nightmare with this facility in Linden.
Waiting 3 months for 1 pc of my sofa set, no one answers the phone, no one does a courtesy call appreciating how long you wait, got diff dates of when its coming in.. how do I know if my 1 pc is being given to a nother customer 🤔
Go somewhere else!!! I ordered my couch 3 months ago, and to this day I have no clear answer on when I’ll be getting it. Every time I call they have a new date for estimated delivery. Tried calling the store a few times this week, and the phone would ring for 3-4 minutes and no one will answer. Very unprofessional and unreliable.
I understand Covid affected a lot of businesses, but their prices are RIDICULOUS!
Terrible customer service. My friend was lied to about her delivery date for her sofa. When it did not arrive on time, she had to call several times and ended up having to go to the store for a straight answer. She was then informed there was another 3 month delay. That’s very unacceptable but I understand that part is out of control. My complaint is about the nasty attitude from management and the lack of account management from the sales rep. When they were informed of the delay, that information should have been relayed to the customer. That is proper account management. A simple text or email would have sufficed. The store is not that busy to where these things could not have been done. It seems like there’s a lazy spirit amongst management that trickles down to the other employees. Hopefully this changes sooner rather than later
Great customer service!
(Translated by Google) The worst store made a purchase in the month of July and it is September and I still don't know anything about my delivery, we called and they don't know anything and the manager stayed to call me to give me a solution. Two weeks passed and he never called me. (Original) La peor tienda hize una compra en el mes de Julio y estamos Septiembre y aun no se nada de mi delivery llamamos y no saben nada y el manager quedo a llamarme para darme alguna solución pasaron dos semanas y nunca me llamo.
(Translated by Google) Very complicated to buy! (Original) Muy complicado para comprar!
Horrible experience.. Ashley linden.. the lady who made the whole financing was in a bad mood, answered in a bothered way. Tried to charge me for the delivery, when the delivery was free. Was horrible. The delivery took more than 3 months when in Raymore and flannagain took no more than 3 weeks. Plus, they said in between 2-6 they'd arrive, but they never showed up. If you're looking for furnature, look somewhere else.
Hassan is an awesome sales representative. He worked with my husband and I to get us just what we needed. Thanks so much!
I had no problems at the store picking out my set other than they were under staffed and life after the pandemic I’m pretty used to waiting for some type of assistance. Finally once my future was delivered and damaged also the never put on the feet to the sectional they also only left one set I had to order the other set from customer service…. I’m still waiting for a call back to set up service so that my sectional is off the floor… I’ll be back with an update.
(Translated by Google) Good store comfortable items to buy. (Original) Buena tienda artículos cómodos para comprar.
I love Ashley furniture very classic and elegance and affordable 👌
Briana Maing made this process an absolute pleasure. Even when she was off the clock, she made herself available to assist with kindness. Beautiful furniture, great deals, and amazing service. What more can you ask for?
Had a wonderful experience in Ashley furniture store in Linden. The sales person (Briana Maing) was very helpful and knowledgeable. She helped us in selecting furniture..
(Translated by Google) Nobody gives you information about the furniture (Original) Nadie te da informacion sobre los muebles
Very good love the price good furniture
(Translated by Google) Excellent service. (Original) Excelente servicio.
Very nice people and exelent service highly recommend
The furniture is beautiful. The delivery men were professional, respectful, and cordial. They delivered the furniture at the specified time and assembled the furniture quickly.
This is the worst experience I have had with a retailer, I ordered my furniture on 7/2/2021 and was instructed by the rep to call that following Monday or Tuesday to setup for delivery. I called only to be told I had to wait an additional 5 days before calling back and not to call back, they would call me, of course I called back 5 days later to be told all of my stuff would be in the warehouse by 7/22/21. Something about that didn't feel right so I called back a few days later only to be told that the items would be in by 7/27/21. I'm sick of getting the run around these people charged me over $200 in taxes up front which I found to be strange since I'm financing the purchase and I can't get a straight answer or a delivery date. I also called the customer service number today only to be told that they are unable to pull up my information because I purchased the furniture from a franchise store. I have called the store several times and no one picks up. I want my money back so that I can go somewhere else. I have no furniture and sleeping on an air mattress. I'm sick of the run around and unprofessionalism with this company.
very poor customer service...manager was somewhat rude... staff answering phones very unprofessional (did not identify store name when she answered the phone) I will not be going to the Linden store at all... as a matter of fact, I DO NOT recommend Ashley Furniture to buy anything.
Couches so good I almost fell asleep there
Still waiting for my bed after more than 5 months. They don't answer the phone.
Worst customer service. Warranty Company is a scam, they never follow up and finally they expect you to go pick up from their warehouse 100 miles away on a warranty item.
(Translated by Google) 👎🏼We bought a mattress more than 2 weeks ago, they have not sent it yet, the customer service is AWFUL, they do not send an email, they do not call, they DO NOT ANSWER and they do not inform when the shipment will be ... I do not recommend this store for ANYTHING ! In addition to this, the cash payment was made the same day and now that we are requesting a refund, your answer is that it takes 30 business days 🤯 DON'T BUY HERE !!! 😡 (Original) 👎🏼Compramos un colchón hace más de 2 semanas, aún no lo envían, el servicio al cliente es PÉSIMO, no mandan un email, no llaman, NO CONTESTAN y no informan para cuándo será el envío... No recomiendo esta tienda para NADA! Adicional a esto se realizó el pago de contado el mismo día y ahora que estamos solicitando el reembolso su respuesta es que se demoran 30 días hábiles 🤯 DON'T BUY HERE!!! 😡
Worst costumer service ever, i have been waiting to get my new mattress, they dont call or email any updates on my purchase, when you call the store there is no one to pick up the phone and give you an answer, just close the place down if you cant run it …..
Horrible service
We purchased living room furniture which was delivered broken and requested for the furniture to be replaced after they refused to fix it. We filed a complaint with BBB and the matter was not resolved. They still refuse to fix or replace the furniture. Extremely outraged and disappointed with this furniture company as they supposedly have a great reputation. Sadly, we cannot and will not recommend this company to anyone as their customer service was rude, unprofessional and transferred us to speak with numerous staff who were just as incompetent!
WORSTTTTTTT STORE EVER, PLEASE DO NOT PURCHASE FROM HERE, THEY'RE BASICALLY STEALING FROM YOU. MY COUCHES GOT DAMAGED RIGHT AWAY NOT EVEN 5 MONTHS AFTER PURCHASING THEM. NOW THEY DONT WANT TO GIVE ME NEW FURNITURE NOR FIX IT, OR GIVE ME MY MONEY BACK. EVEN THOUGH I PURCHASED WARRATY FOR 5 YEARS!!! TODD R WARNER (CEO) WHERE IS MY MONEY GOING TO?! THIS IS SOME BS, NEVER THOUGH SUCH A PRESTIGE COMPANY WOULD IN OTHER WORDS STEAL FROM ME. DON'T RECOMMEND THIS PLACE TO ANYONE!!!
Worst customer service skills and coming from the own floor manager. Rather than actually helping he started arguing about me because saying that I am trying to fix my couch a year later after purchase. One that’s why we buy the 5 year warranty. Two it should not matter the time frame if I bought the warranty. I thought the sales representative had a nasty attitude but I see that if the manager who is suppose to set an example, has the same nasty attitude and no regards for the customer. Won’t be purchasing anymore furniture from Ashley.
Amazing store of the furnitures
First they sent us a wrong order and then helped to correct the mistake but then cancelled the order by themselves claiming I called and cancelled the order. I even called the customer service but the person on the call never got back to me after discussing the case with the manager. Spent about $5000 and this is what you get in customer service. Salesman: Hassan Abdur-Rahman, may be a nice person but messed my order pretty bad and I have sofas with no arm now.
Do not be fooled with these fake “5 star ratings”. This furniture store is probably the worst store I bought anything from. Feb 15, 2021, I Worked with Hassan (sales rep) who said that the delivery will take 4-6 weeks and to call back within 3 days to get the delivery date. Feb15, I placed an order for a dining set and a sofa set which was pretty expensive purchase. It took 2-3 months for the dining table to arrive. It’s been 6 months (June), I was still waiting for my order. I understand there is a pandemic going on, but the sales rep did not mention anything about this product being on back order or anything. They only see your money and their commission. The worst is that when you call this store, no one ever picks up and when they do pickup, they will lie! I had to visit this store 3 or 4 times to get my updates and it was always a new date (1 month delay). They don’t even bother to call you to let you know that there has been a change in the date. 6 months later, I finally decided to canceled my order and take my business to raymour and flanigan. I got my new sofa set in 3 days. AVOID this store.. full of scamming sales reps and manger is useless and rude! On the day I decided to cancel the order, “Scott” the manager randomly finds the sofas I been waiting for 6 months by making a single call but couldn’t do this 3-4 months earlier. The new delivery date was still going to be on July 14 LOL, that’s only do they don’t lie ….AVOID AVOID AVOID at all cost
This is one of the worst furniture stores that i have ever visited. I have been trying to reach out to them by the phone for 3 days now. No one picks up the call. And if they do pick up the call they say that the date for you furniture get moved to another day. These guys need to get the rude and unprofessional staff and being in people that have a knowledge about customer service. These guys are the worst do not buy furniture from them. Unless you are looking for a house and expect your furniture in 5 months.
Bought a sofa from here and it got messed up within a couple of weeks (do not any pets), but they said they cannot do anything even though we bought a warranty. Bad quality, do not get fooled by their low prices. The "leather" couches are trash, just take your money to a different store.
They provide a very bad service and do not respond for the things they sell, I bought a very expensive room set and from the first day they brought it the bed and the mattress box sound too much and the only thing they say is that I will send you photos of the I sent them to bed and they do not respond ... very bad service I would not buy anything there is again.
On hold for another 15 min and counting. No answer, no support, no customer service. I was calling for 35 min yesterday for someone to answer to tell me they will call me back and never did. Have been waiting for my order for 6 months and no one can assist me with a partial delivery of the furniture that they did receive and have in stock. I am still on the phone as I write this review with no answer!!! What kind of business can’t even answer the phone to help a customer!!!
This location does not even deserve a one star. Upon entering the store, the store associates jump right on you and don’t even give you time to breath and look around. When telling them to give you time, they keep putting pressuring on you. I bought a dining set and a couch in Jan 2021 and was told max time for delivery would be 4-6 weeks. It’s currently May and still no sign of the delivery. When I called them up today, I was told it’s been pushed by 1 month. This has been happening since I ordered. They do not call you to tell you if there’s been change in delivery.
What people are saying about this place is true. I honestly regret walking into this establishment. Still waiting on a couch that I purchased back in November 2020. DO NOT WASTE YOUR TIME! I should of went to Macy’s I would of had my couch 2 weeks after purchasing. Honestly the worst
I wouldn't recommend this furniture store. We spent a few hours looking around and working with an associate. We opted for a dining set, coffee and end tables and a bedroom set. We were given a total cost and applied for a store credit card. As they were finalizing the paperwork the sales manager approached us and said they cant honor the price that the sales associate had given us. Classic bait and switch. Had we not already applied for the card I wouldn't have been AS mad. It would have just been the aggravation of the time wasted, but now we have a credit card that we would have rather opened at a store that actually honored their word! Luckily we found all the items elsewhere for a better price, but still mad about the hit to our credit score for NO REASON!
Unprofessional worst place to shop
It’s been about 2 months since my order. No updates whatsoever. First time they picked up they said it was back ordered. Now every time I call they don’t pick up. This is not how you run a business and if you don’t want to answer the phone that’s not a problem I’ll go in person.
Worst store ever, All the staff members of that store is worst. Horrible experience. I bought furniture five years ago with the warranty, at that time the store manager told me if you don't use warranty they will give money back as a store credit. I went there few months ago, selected furniture to pick up but every time i called they told me we have to apply credit. this been going on from months. I told them i am moving and i need furniture with me. no response. When i called they give me attitude like i am no body. I bought $2500 worth furniture from them and they are treating me like this. please give your business somewhere else who really cares. These people do not deserve your hard earned money.
Reasonable priced and great service!
Absolute worst place to buy furniture, been waiting over 3 months, was told 8 weeks maximum, these guys will play games with you, not pick up your call, say to leave your number and not call back; promise you the price you may save shopping here will not justify the horrible customer service you’ll go through. Even after your furniture hits their warehouse, somehow they still delay it, been waiting for the warehouse to scan our furniture since it arrived days ago; if I ever hear back, then they will schedule your delivery which is another 2 weeks. Read other similar reviews, this place is straight trash.
My 81yr old Aunt purchased a Mattress. Sales Rep, Brian Norton said the delivery will be approx 2 weeks. It was almost 3. He also said they will REMOVE THE OLD MATTRESS. On the day of Delivery the Delivery Guys said they do not remove items from the house it is on the contract. How is she going to get the mattress out. If Covid was an issue there should be no deliveries. He seemed like a nice guy. He should have known that removing old furniture was not apart of the contract He sold us. I will never do business or refer anyone to them. I'll go next door. They have the same stuff.
They have 1 more week to get the half of furniture out my before I put it in the middle of the store and walk out
I placed an order for a bedroom set in September 2020, it’s now April 2021 and bedroom has yet to be delivered nor receive a status of my order. Each time I call the store the phone rings and hard to reach someone. When I am finally able to reach someone I am told the delivery has been pushed for another month. Been stringed around for months and no accountability. All I been asking is a reasonable estimate on when the delivery will be made before I decide on whether or not to cancel the order entirely. Good luck reaching someone to pick up the phone, and when you finally do the ladies that answers the phones are rude and lack customer service/professionalism. I have been a Ashley’s Furniture customer for awhile but really am reconsidering give them my business moving forward. Not a way to treat your paying customers.
I cannot express how bad Ashley runs their store. I ordered my furniture in 9/20/20 and still have not received. This is a nightmare.
WORST STORE !! STAY AWAY !! For the following reasons (from personal experience) - 1. LYING SALESPERSONS - they will lie about delivery timelines to get you to buy. They say 4-6 weeks, but once you PAID them, they wont deliver 16 weeks into it. 2. . FRAUDULENT CHARGING - they will charge a good amount of protection fees without informing/checking with you first. 3. INCORRECT DELIVERY ESTIMATES - They will keep changing the delivery dates without informing you and will NEVER DELIVER YOUR ITEMS. 3. RUDE RECEPTIONIST - When you call asking for your order, they are extremely RUDE on THE PHONE AND IN PERSON . 4. WORST CUSTOMER SERVICE - Most UNFRIENDLY, UNPROFESSIONAL people. They hide behind PANDEMIC as a reason for not delivering your furniture. if you'll notice, they have only replied to the very positive comments, but NEVER BOTHERED TO ADDRESS the people who were DISAPPOINTED in their service. OVERALL - Once you PAID them, you've basically LOST YOUR MONEY and you will NOT GET YOUR FURNITURE WHATSOEVER ! P.S.- I have bought furniture during and before pandemic from other stores, never faced so many issues.
Terrible quality. Terrible service.
I ordered a dining set on December 19th. I was told it will take 12 weeks to reach the warehouse. That’s a bit long but it’s a pandemic so fine I’ll wait. March 16th came (that’s the date it was suppose to be in the warehouse). I called on the 17th and was told it will be there on the 28th. I go to the store be used no one has answered the phone on two day and was told it will be in the warehouse in MAY!!! They tried to sell me another table but they could find the chairs to match the table 🤦🏽♀️ It want what I wanted not even close to the color. Needless to say, I left with no satisfaction. Just a promise that an email will be sent to see if it will be in sooner. I found the same table at Raymour and Flanigan!!! Ashley Home-store has fallen way off. Beautiful furniture if you can get it home.
Nice store for furniture
Hassan was great, attentive, and very professional. Brianna was extremely patient and further made my experience a great one.
Not one Salesperson walked up to me and ask if there was something i needed.
Service is absolutely horrible. My grandmother ordered a couch for her apartment. The delivery person was disgraceful and had the nastiest attitude. He called my mom and yelled at her on the phone because the couch wouldn’t fit in the elevator. My grandmother went down to the lobby to talk to him and he yelled at her and screamed in her face. He yelled at a 70 year old women and made her feel completely disrespected. This is not ok and I am in complete shock by his behavior. This store clearly doesn’t care who they hire because they are hiring disrespectful men who think it is ok to scream in an elders face.
Excellent.. I mean excellent customer service. Brian and his boss Gazi gave me the best service I've had in years. Will definitely go back and recommend to all my friends.
Do not waste your time here. The people are so unprofessional and the customer service sucks. They NEVER pick up their phone and when they do they have severe attitude. I wouldn’t recommend this location to anyone!
No one ever answers the phone! Like ever. It’s just rings for hours.
My wife and I were extremely happy with our salesman, Brian Norton at the Linden, NJ store. We found him to be cordial, knowledgeable of products, patient and professional. If you are in need of any type of furniture for your home or apartment, do not hesitate to ask for him specifically. You won't be disappointed!!
Decent furniture..Hasan was really helpful and worked with our budget..
(Translated by Google) Very bad there is no bilingual staff (Original) Muy malo no hay personal bilingue
(Translated by Google) Do not waste your money, there are more places where they can serve you better as people. these like to steal from their customers (Original) No pierdas tu dinero , hay màs lugares donde te pueden atende mejor como personas . estos le gustan Robarle a sus clientes
The worst customer service in decades by store manager and policy by a company. I wish that I could rate them a lot less than that, but one is the lowest available. My wife and I went to that particular store as we were driving home, figured Ashley furniture was a reputable company when it comes to their products, but not knowing what kind of people the company hire to represent their brand. I was a store manager for nearly a decade and never have I treated customers or handled the situation the way that manager (Gazi) handled it. He was VERY ARROGANT on the phone and useless the say the least when asking to help doing the right thing. On Sunday February 14, 2021, my found a living room set (last one available throughout because it is discontinued as I was told my the salesperson and the store manager (Gazi). Only option I had was to purchase and have either someone which they recommended to deliver it to me or take it home myself. So, I agreed to pay the person they recommended to deliver the package on Tuesday February 16th, 2021. On Monday February 15th, the manager left a message stating, the furniture were paid for was previously sold to someone else. What options do I have now? I will have to go to another store to look at the same furniture on the floor as display, but that store doesn’t have all the pieces. When I tried to reach the manager and after making multiple attempts, he said that I will have to drive back to New Jersey (burn my gas and pay a toll) in order to get my refund, AFTER THEY MADE THE MISTAKE. When I disagree to do so, he said “You have only 2 options, either come back to the store for a refund (pay the toll and burn the gas) or call my credit card company to file a dispute for the charges”. As I tried to plead with him the options he gave me were not good choices and not good customer service, is attitude was oh well, that’s the only options I have have. My take on the this, the minute that he found out that living room set was already sold, he should have stopped the transaction and not letting go through or look around for the same living from his store to avoid the inconvenience of me having to call my credit card company to file a claim. PLEASE, do yourself a favor, stay away from Ashley stores as a company, specially that store in Linden, NJ. Gazi is the worst store manager I have ever dealt with and should not be at the position he is in right now or to be the face of Ashley Furniture. The experience was so bad and his attitude (arrogant) was so unprofessional, I canceled my order for a different furniture that I purchased at a different Ashley Furniture location. I went to a different company to give my business, even if I had to pay a little more. I’m spending my money to keep your business going, the least you can do is showing a little bit of professionalism and act like you give a damn. I will never step foot inside any Ashley Furnitures again, I urge you to think twice before you make any purchases at any Ashley Furnitures. SHUT THEM ALL DOWN or the must improve the way they treat customers, from managers to salespersons. Until then, STAY AWAY and take your business elsewhere.
An absolute scam!! Went in today because it was “60% off all furniture.” My mom went to her Ashley Furniture (Fairfield, NJ- DID NOT HAVE 60% OFF SALE) so we could look at the same furniture on FaceTime. We quickly realized that the Linden store raised their prices TREMENDOUSLY just to “discount” them for President’s Day. I feel so bad for the people in there buying furniture thinking they’re getting a deal. Apparently each Ashley is independently owned so they can do whatever shady sales they want in order to screw you. For example: Fairfield: Carnaby armless love seat: original price: $620 Linden: Carnaby armless love seat: “original price:” $1060, marked down to $529.00 We have the picture to back up these numbers.
PICK ANOTHER STORE !!!! STAY AWAY !!! I wish I could give them no stars. When you walk in, no one is there to greet you so basically you’re shopping around yourself trying to figure out what deals they have going on. Took me 10 minutes to find someone available to work with and while I was trying to make a decision they gave me a new sales rep. She was unprofessional, texting on her phone and felt like she couldn’t be bothered with prices. I needed a née couch so I went ahead and dealt with the poor attitude. Here weeks later and never get updates on when my delivery date is. Called twice, apparently now couches will be delivered on a later date from what I was told. Tried to call and complain but of course no one picks up. Went in the next day and they just let phones ring. Until I called them out on it they lied straight to my face.
Salespeople are very helpful and compassionate to your situations and don't haunt you bye following you.
Store associates were friendly and helpful. Store was nicely set up. Nice trip to Ashley!
Terrible with keeping up with deliveries. I’ve been waiting for my daughters’ bedroom set since October 2020 and it is now January 2021 and I am still being told I need to wait two more weeks. Never ever again buying from this company.
The attention of our sales person was on deck! They thru in a discount as well which was very appreciated! I'm going back for myself in the very near future.
Do not buy anything from this furniture company they are working with our money I made a order on Oct they schedule to delivery in 4 weeks , I call them And postponed to December or January I canceled my order I got my refund but they work with my money for 90 Days so disappointed
The worst place I have ever bought something from. I bought some of my furnitures from Ashley last year about $ 8,000 and I almost paid all the amount. First they sent us a damaged sofa with a broken mattress, I didn’t accept and asked them to return and change it. Then after a few weeks I found out one of my drawers is damaged and they didn’t publish the wood after coloring and it’s color coming up after we put something on it. I called them and no one considered. It’s not even one year now and all the pieces we bought are broken for example the coffee table wood is cutting from center, the chairs fabric are scrap and ... their costumer service is awful and they don’t care about our time or money. I called them hundreds of times but they just wrote something and keep telling me we will take care but didn’t till now!
THE WORST PLACE TO ORDER FURNITURE FROM. If I could give no stars i would. I’ve been waiting for my bed frame since October. At first they said it would only take 4-8 weeks NOT 14 weeks. Every time I called no one ever answered the phone. And when I finally was able to speak to someone they were very rude. Now I come to find out that I will not be getting my bed frame until the end of January. This is ridiculous and I will not be ordering from here again or recommend anyone for that matter.
ANSWER YOUR PHONES!!!!!!!!! MAKE GOOD ON PROMISES !!!!!!!! The manager GAZI does everything he can to lie to you about delivery dates and then they dont answer phone calls so you can't even get updates. HORRIBLE CUSTOMER SERVICE.
Was Ok no interest in selling 👎
I wish I could rate this place higher. I ordered a couch in AUGUST of 2020 with a move in date of NOVEMBER 2020. They stated that my couch should be delivered by 11/15/2020, I moved in 11/11/2020. Seemed reasonable. Here we are about 4 months after the purchase date and I have yet to receive my couch. They do NOT call with updates, and will only tell you if you call them and somehow reach them. My couch was "supposed to" be delivered from the warehouse today... now they say it's going to be delivered to the warehouse on December 21. How is this possible. I am so upset, especially because the couch was not cheap. Im thinking about if I will ever see that couch before the year ends...
The quality is no to good and very spenser
4 months waiting for a couch. Delivery time was between 11-3 and never came. When we called for for status a very rude woman named Breonna was very disrespectful and dismissive. Would give 0 stars if possible.
Store prices are higher that online prices + don't accept coupons.
Nice furniture and reasonable priced.
I wish I could give zero stars. When you walk into this location everyone has a happy face to show you but they over promise and under deliver. We were told 4-6 weeks for the delivery that we paid for and somewhere in between that time something happened and we were not informed. DO NOT SHOP HERE. Unless you want to wait half a year to get you furniture
We spent the afternoon with Brian Norton and he gave us the best customer care! Brian was very professional. Thank you! Paul & Rosemarie
Brian was very good - he gave us space to shop. When we needed help he was close by to answer. The items seemed a bit more expensive but I'm hoping I won't mind once I get it.
Good
Not a bad experience, prices were good, and they work with you, I purchased a couch set, and so far 8 months later, I still love them—— UPDATE 10/20/20. 😁😬 , it probably been around 3 years since I purchased my couches from Ashley Furniture, they are still perfectly comfortable, still look great, love them still, I have to be honest, we don’t used them a lot, because we have a sun porch and we use that room more, spring / Summer/ early fall, but once it starts getting cold we use our living room a lot, and this couch every day, because we fire 🔥 up the fire 🔥 place and seat on these couches a everyday, still very happy with them. I keep them covered, only because my dog sheds like crazy. But he looks perfectly comfortable 😁😆
Expensive
I recommend this spot for all your home furnishings. The service was second to none.
I am giving 2 stars for customer service. Since this store never, ever answers their phone we had to physically go to the store to find out when our delivery will be because we never received a call to schedule a delivery date like the sales person explained to us when we initially purchased our furniture 3 weeks ago. Although, Briana was patient and answered all our questions face to face it would've been easier to make this exchange on the phone. FYI we were calling the store number as we were in the store and there were NO phones ringing. We were told that they are on silent because it gets very busy even though at the moment there were no other customers in view. Aside from the nice lady helping us there were two other associates behind the desk not picking up the phone and when we said we were calling they seem to scramble or look around. We did see a blinking light on the phone console. So that just told me, they will never pick up the phone. I'm glad I was given a direct email address and that is why I added the extra star. I appreciated that, just disappointing that it had to be after waiting 3 weeks and having to physically go to the store. I only hope when we finally receive our furniture I can post a better review. I understand that there are a lot of delays due to the pandemic but customer service is a vital part of keeping your customers and keeping us happy. Hire more help to just pick up your phones. It is a big business, there should be no reason to not have even an automated answering service on the other end to at least give some peace of mind to your customers. Sometimes all we want to know is a status. It shouldn't be that difficult.
The place is nice it really has lots of good furniture but its really expensive. , however the service is excellent my sales rep Brian a was excellent knowledgeable and very helpful I just wish he would work at a cheaper store but if happen to stop by see him highly recommended
This is the worse place to go ever! Came to the store, walked For 20 minutes to look for a bed and time passes and NOT one came to me to ask a word. Upset came to the the door and asked if they were anyone working there cause I saw three ladies talking and laughing loud and pay not attention to customers as they walk in. I asked for the manager and he was THE WORSE, He left me talking, and pay NOT attention to me. This is absolutely the worse place to go The store is in Linden, #1741. Not go to that place.
I purchased a living room set on 8/11/2020 with a delivery date of 9/21/2020, I called the store 9/15/2020 to find out about the delivery, only to find out the delivery date has been delayed to another month of 10/27/2020. NOT A HAPPY CUSTOMER!!!!
I wonder if this store runs itself because no one ever answers the phone. I've been trying to follow up on a delivery date due to no one from the warehouse following through. I'm not trying to be mean or insensitive. I do understand the COVID situation whole heartedly. With that being the case, I'm sure many people would love a job during this time. They may not want to sell furniture, but they can SURELY answer the phone!
Worst experience ever !! I came in 15 minutes before closed, so as soon as I got in the store not not even a greeting just the guy said we are closed with a bad attitude. Not even a gentleness response. The store said close at 7 NOT 6:45 !!! Ashley store should train employees better. Thanks for nothing !!
From the moment I walked in, my boyfriend and I were greeted and felt welcomed. The manager Steve was phenomenal. After greeting us, he left us to look around and we knew where we could find him if we had questions. We went in honestly just to look but with the price match up he helped us with- we left happily with our dining set and bedroom purchased. I am beyond happy with the customer service and I highly recommend!
Home furniture
(Translated by Google) excellent attention (Original) Atencion exelente
Ordered a dresser about two months ago now, keep getting different arrival dates...also want to mention they wanted nearly another $300 for shipping so we said we’d rent a truck and pick it up ourselves. First I was told by someone who I FINALLY got on the phone deliveries from their warehouse were every other Tuesday. Waited another two weeks to be told by a manager I believe that I was told wrong information it’s every other Wednesday, it’s been another two weeks. I’ve tried calling 4 times already this week the line EVERY TIME I call regardless of what time things and rings infinitely can’t even get somebody to answer a phone and I’m a heart transplant patient that can not be in the stores right now to be able to go in there and talk to someone in person. My step father who made the purchase IN FULL two months ago works 7 days a week and lives and hour away. It’d be nice for them to just send me an equivalent piece that they currently have on their floor so I can be done with this already. I moved into my place June 1st and have had all my clothes in bins. I’d also like to mention my step father had an Ashley credit card and bought 2 living room sets from them within the last two years and was told he couldn’t put the dresser purchase on their credit card because it wasn’t a minimum of 600 (it was 500 and change). HORRIBLE SERVICE, HORRIBLE PRICING, IMPOSSIBLE WAIT TIMES. Shame on these people.
The salesperson was helpful but didn't immediately tell us that the online price is not the same as the store price, which was $150 more than online.
Theres nothingbin this store. Nice throw pillows and ottomans.🤷🏽♀️
I want to thank customer service rep. Brianna for diligently working on my delivery. Because of her efforts to correct the issue with my first delivery in a timely manner. I will remain a customer with Ashley at the Linden N.J. location. Five stars for Brianna's impeccable customer service skills! Thank you again!
Customer service is good at the store But the delivery and being honest with your customers is a different story Not recommended to anyone
Today I had the great experience to partner with Ashley Home Store in linden n.j once again. The Manager Steve, and Sales Associate has been nothing short of professional with patience of a saint. I know that I'm not the easiest shopper with a very specific desire within my budget. Nonetheless this team has meet my expectations as this location has over the last twenty years. I must also add the district manager Scott has always been of great assistance as well.
10 months after I dropped an item on my order, my statement for the financed payment is still based on the initial total even after I called and went to the store to complain. I just called and the manager sounded soo rude and in complete disregard of my plight. Coming from a customer that spent nearly $10,000 in one day! Please go through your statement s and match them with your total balance to see if they add up, it seems the zero interest finance isn’t free after all. Stay away from this store!
Wonderful place to buy your furniture and more excellent prices and good staff
Briana Maing is a saint. She saved the day. I want to keep this review as short as possible, so I won't go into details. She really cares, she's organized, and she's so so good with customers. Because of her, I will for sure buy more furniture from Ashley - Linden. Thanks Briana. We need more awesome individuals like you in every American business.
Sales dude did not have any knowledge of the furniture they're selling and he wouldn't get off his cell phone. In July the so called sale is jacking up the price 1-3 thousand more then offering you 60% off and still paying more then the regular price.
Brian was the best salesman there he made sure I got exactly what I wanted without going over my budget
Good sale going on now.
Kelvin Bello the best customer service is in this place fully recommended!!
Kelvin Bello give us of the best customer service we have ever received!! This place is 100 % recommended 👍🏻
They literally never answer the phone. EVER!
I've purchased just about all of my houses furniture from here. But just like any other place you must come with what you want to pay. Do your research if you don't know what you want, visit the store more than once. I've learned that buying furniture is almost like buying a car
My experience with online orders and customer service was really bad
Great service! We worked with Brian and he was great. Not like other salesman standing over your shoulder. They had a great sale going on when we went and got a HUGE discount.
Wouldn't Match their own online prices. Lost me as a customer.
Disgusted stood with my son waiting for twenty minutes not even a hi or hello. Bad customer service I guess my money wasn’t good enough.
I was in dire need of a couch since I am closing on a new place in the middle of this Covid-19 pandemic and have no furniture. I was getting nervous because no stores have been open for the past two months... but as luck would have it, I stumbled upon this store that is both an Ashley retailer AND an outlet, and it happened to be open! I was welcomed right away and helped by the district manager, Brian. He couldn’t have been more helpful, professional or courteous! We wound up taking advantage of the Memorial Day sales and were able to buy a couch AND an ottoman! We opened an Ashley credit card just in case we saw anything else in the future, since we are in need of a lot more furniture. We were even able to receive no interest for 18 months! Brianna, the young lady at the customer service desk, was super friendly and professional as well and we were able to get everything done very quickly (including setting up our free & fast home delivery!). I was super impressed with Ashley’s selection, prices, quality and most of all, the amazing employees they have working there. I will definitely be back and recommend ALL of my friends and family who are in the market for furniture.
My husband and I had a great experience shopping with Brian’s help. We spend almost 3 hours trying to decide on the best options for a bedroom, dining and living room set. Brian was very patient and was more than helpful providing additional information and showing us the best options. Definitely recommend this place. Thank you !
The staff at Ashley’s home store is so friendly. They are Attentive, patient, and knowledgeable about their entire selection. Kelvin B helped me tremendously with my coffee table and desk, he not only had excellent choice selections but he gave me his honest opinion if something didn’t look right. Very thankful for the staff! - Jeff
Steve is the absolute best store manager you could possibly meet. He goes above and beyond finding ways to meet your budget and style. My girlfriend and I have visited Steve’s store 3 times in the process of buying bedroom sets. He not only taught us all about the process of buying beds but also advised us on returning for our second time when his outlet collection was going to grow. He was honest throughout the entire process and never took all the credit by introducing us to Brian and Marcos. When we returned for the 3rd time in desperate need of a full size mattress and a queen sized box spring he didn’t take It to heart when we told him we had purchased a queen sized mattress from somewhere else. He gave us the best deal for a queen sized box spring, full size mattress, and a full size box spring. The salesman himself, Marcos, couldn’t believe for how cheap he was selling the queen sized box spring. If It weren’t for my family friends discount in the other mattress store, I would have comfortably bought our queen sized mattress from Steve’s store. We are returning soon to buy a sectional sofa and all our other furniture! I highly recommend buying all your furniture from Steve’s store.
This store is awesome. Great customer service from Kelvin b & Edwigd E Highly recommended!
Shady practices when it comes to financing thru Snap finance..salesperson never explained the interest rate was 150.66%.. purchased $2800 worth of furniture if not paid by 90 days they hit you with the interest for 12 months you would be paying close to $6000.. beware!!
Me and my fiancé recently went to the Linden location and received great service. Hassan was very helpful and gave us a good deal on our couch and bedroom set.
Steve the store manager was very nice and very professional
Albert was an awesome salesman and helped me to get the best bedroom for my money
Good sales reps
Brian is amazing ! Make sure to ask for him! He’s Sincere and beyond helpful! Thank you Brian !
Great experience from start to finish and I bought some nice pieces from Beatrice! Big thanks to Akilan and Meddy for working with me to get the best deal on the sale weekend! Everyone was so pleasant and quick to help...especially liked the singing by the fun employees! Highly recommend visiting this store.
I found everything I was looking for and I was satisfied. I had Lauren to help me. They was really patient with me
The best furniture store to shop.Laruen was a great sales profesional and sales mánager Steve made the exprince way more unforgetable.
My boy Albert and the manager work out a great deal for us and really appreciate the number we got thanks again Albert in store 2/23/20
Had the great experience with Albert and Meddy. The really went above and beyond trying to find what I need it for my living room. There customer service was outstanding! They never pressured me to buy and had lots of patience to answer all my questions. Would recommend them anytime...
Very great and amazing customer service, Albert and Meddy helped me out picking my New furniture ! I had an amazing experience, they even treated me to lunch! Definitely recommend buying furniture from Ashley’s store in Linden
Great experience! Beatrice was very helpful and so was the sales manager Meddy. Thank you so much
I couldn’t possibly have had a better experience at this store. The staff was super friendly and attentive. I came in with an idea of what I wanted and Lauren helped me find it. They additionally gave me an amazing discount for my purchase that I couldn’t refuse. I would recommend this store without a doubt to anyone!
Highly recommended store to purchase the furniture.
Very good experience sales person are very knowledgeable and helpful.
(Translated by Google) Before buying here, think about it, make sure, for me, customer service here is not the best. For me the best person is Sindy, she looks for ways to help you. Before buying here, think about it, make sure, for me, customer service here is not the best. For me the best person is Sindy, she looks for ways to help you. (Original) Antes de comprar aquí piénsalo asegúrate bien, para mi el servicio al cliente aquí no es lo mejor. para mi la mejor persona es Sindy ella busca la manera de ayudarte. Before buying here, think about it, make sure, for me, customer service here is not the best. For me the best person is Sindy, she looks for ways to help you.
Kelvin Bello did an amazing job understanding the needs of his customers. He was patient and knowledgeable thank you for a great experience in helping me find what I was looking for.
Don’t waste your time going in here if I could give this place zero stars I would and funny part is their so rude and not silly to help the customer do you self a favor and go To bobs And I see the owner of this location only response to the good reviews but not to the bad one show you how much the owner cleared About the customers
Such a great experience! Went in for a tv console table and coffee table - found exactly what I needed, great deal and Hasan gave such great service. Definitely recommend!
My wife dropped her wallet Feb 15 2020 at this location when looking around for a new couch. We came back and left our information and looked around and could not find it. Later I get a call saying that they found it but when I went and got it 50 dollars were missing from it. Will be looking elsewhere for furniture.
My wife and I didn't feel comfortable shopping . I understand commission, but I don't think a salesperson should stand on top the customer obsessively. It almost felt like he thought we're going to walk out with a couch. Then It took 7 weeks from purchase date to delivery. They kept rescheduling.They did refund $100.00 DELIVERY CHARGE.
(Translated by Google) Good discounts.Good attention. (Original) Buenos descuentos.Buena atención.
Bought a new kitchen table and a desk here! Amazing staff and affordable pricing! The manager Steve was so friendly and gave us a great deal with our purchase! The cashier Akeela was also so sweet! Love this place and my new furniture!
Kelvin made the buying experience very easy.
I was helped by Mike Mishal, was the best took his time and showed me around plus great deal and wonderful service
I had a great experience at Ashley, my sales person kelvin was very helpful, he helped me find the perfect mattress and bedroom set. Brianna the lady at the front desk was also very lovely and made the whole process smooth and easy. I will definitely be a repeat customer
Went just to look at furniture and to see if they had what I really wanted from which I saw online. Walked into Ashley Furniture and was greeted by Lauren whom was very professional in all aspects. I advised her of what I was looking for and she took it from there. She helped me get approved for financing which made me happy. I showed her the picture of what I wanted and she walked me right over to it. Fell in love as soon as I sat down. All of my expectations were met. Because this was the 1st store I had visited, explained to her that will shop around and will return. Before I could get to the door, Mr Meddy stopped me to make sure everything was ok. Explained to him the same and he went over and beyond to make sure I did not walk out that door without getting what I wanted. He made that happen when made me even happier. A BIG SHOUT OUT TO MEDDY.... I'm the happiest Customer of Ashley Furniture of Linden!!!!!!!.. thank you all for your great customer service and gratitude. I will be forever Greatful for this Team of Professionals. You Guys Rock!!!
We were greeted by Lauren and she was very helpful, but I needed more and then Meddy came over and made it happened. I am very pleased. Thank you. Need furniture go to Ashley in Linden and see either one of these staff members.
Grisely tejada She is very humble n great costumer service I wish I can give her more then 5 star Our experience is great She’s the best 👍🏻👍🏻👍🏻👍🏻👍🏻
Was and Excellent service from the sale person Mike Mishal thank you
Great store, very accommodating! Big shootout for Kevin Bello - easily the manager of the month!!
Just had the best furniture experience of my life . I went to the Linden store today and the staff amazed me from the Salesperson Lauren , the manager Meddy and The young lady in the office Eddy . Me and my husband are closing on our house at the end of the month and didn’t want to open a new account yet since they have great financing options But , Lauren and the sale manager were able to give us some other options and a great deal . They weren’t pushy at all and ,That’s what we liked the most . We will definitely go back and send relatives to them . Thanks ASHLEY
Excellent experience 👏👏👏 Good person About :Rafael Díaz and medee
The CSR Edwidge was amazing. Great customer service and very helpful. Beatrice the salesperson was also very helpful. Great place to get a great deal
Very god store I personal think every body has to bay on Ashley they are manufacture all the furniture on the store
Purchased a bedroom set and Steve was amazing!! Honestly, I received the best service. Thanks Steve and Cindy.
Great furniture, nice people, huge selection.
I purchased furniture from here with the help of one of their staff, Cindy. I was so confused as to where to start but she assisted me every step of the way. She steered me in the right direction. I really appreciated her patience with me & how knowledgeable she was about the products and prices. She delivered great customer service, not once did I feel pressured to buy anything. I would definitely purchase here again and have already referred some friends.
Cindy was great help when I was getting a new bed, helped me keeping my prices low and explained everything well.
My experience with Ashley has been a complete nightmare. The sectional couch I purchased was delivered backwards. I have been calling the store/customer service every day for over a week to try and get the invoice fixed so we can move on to scheduling the re-delivery and I keep getting told I'll get a call back that day and never do. The manager at the store refused to speak to me and the manager at customer service did not call back as promised. I still have gotten nowhere and I am beyond frustrated. I will NEVER order from Ashley again.
Had the numbers for the items I wanted was in and out in half an hour.Salesman was knowledgeable so my visit was really excellent
The Linden location is my favorite. I’ve been to many furniture store over the past few weeks and I must say I am pleased with the Linden’s products and staff. Kelvin was such an essential part of this whole experience & we appreciate it. He hooked us up with discounts and store credits. Thanks so much Kelvin! See you soon.
When we Myself and My Wife First came through the door at Ashley...we were greeted by a very nice sales lady..( Grisely T )...Said Hello asked us if we were looking for anything particular...Wasn't over Barring Like at Going to Other Furniture Stores.. Let us Browse..if we had any questions...She would be around..Came across a living Room Set that had my name written all over it...To Make a Long Story Short Between Her And The General Manager ( Meddy )...They Have Gain 2 Customers for the Future
Great furniture. My shopping experience was the best . Everything on time and fast. The best customer service from Grisely Tejada she's the best! Highly recommend her when you go ask for her!!!
The manager try to overcharge me for item that I saw online for different price
Hey, when you go to this store ask for the manager Meddy, he gave me the best customer service and costing. My furniture price came out way better then any other store could match. Amazing experience!!
After shopping around to SEVERAL furniture stores looking for a living room set. I ended up at Ashley in Linden..Frustrated because I just couldn't find EXACTLY what I wanted, I was greeted by Kelvin B. with a warm smile, handshake and promise that he could assist. I left Ashley's a VERY HAPPY customer. Kelvin did as he promised, my search is over and I am EXTREMELY satisfied. I have worked in customer service for over 32 years, I know it when I get it, and I received Great customer service. Thank you Kelvin for being so patient and helping me find EXACTLY what I wanted.
Good prices, good furniture
Worst. They do not answer the phone when I made complaint about prices differently from store and online
Went in today with my husband and Brain was so awesome ! He took his time with us answered all our questions showed us what we asked for . Definitely the man to see coming here it was a pleasure and I’m sure we will be back :)
I always shop from Ashley furniture on Route 46 in Fairfield, MISTAKENLY deciding to try this location in Linden. Sales rep rushed me from the moment I walked in the store, 2 weeks before Christmas & the store was not crowded. Showed him the exact furniture I wanted on the kiosk in the store, I guess MY ERROR for thinking that's what he wrote & I initiated all the peices. So furniture delivered, wrong headboard since my delivery was on Xmas eve (Life was hectic) call the store after Christmas ME thinking easy fix.. NOPE Called the store girl told me well you did initial the peices NEVER AGAIN😡😡
Awesome deals and great service... Ask for Cindy
Many problems with this store: - bad staff - no price match with online pricing - just want to sell insurance, otherwise they will not sell product as well
Salespeople was dishonest
TERRIBLE WITH ANSWERING THE PHONE!!! THE PHONE JUST RINGS AND RINGS AND RINGS!I CAN NEVER SPEAK TO ANYONE REGARDING MY ORDER !! ILL NEVER ORDER FROM THEM AGAIN
Customer service needs improvement
Delivery was set between 3pm and 7 pm. No one showed up. Tried calling the store since 5pm and there was no answer. At 8:57 pm I got a call from a lady who sounded half sleep and slurring her words telling me the truck broke down and the delivery will be tomorrow. She will call me to let me know the time. Next day came. Contacted store and I was told I needed to call customer service. I called customer service at 3:45pm. I was told I was delivery #6 and right now they are on delivery #2. How can they be on #2 at almost 4pm? This is the first and last time doing business with Ashley Furniture. I have a living room set and a bedroom set to buy in the next few months and I’ll be going some other place.
I would NOT recommend anyone to purchase from Ashley! I have had a horrible experience and will absolutely NEVER purchase anything from them again!!!!!!!!!!! My entire order came in incorrectly. Had to wait for the correct parts to come in. I was so upset that I wanted to cancel the entire order but couldn’t because the head person that was I instructed to call never called me back. To add I am still waiting on a sofa that was ordered over two months ago. Never again!
To say my experience was frustrating would be polite. The sales rep was so in a hurry to pen down items without giving me chance to think. He would barely discuss cost and price differences and was visibly frustrated when I asked. It took almost two months to have my furniture delivered. I spoke to two so called managers and they gave me conflicting excuses, they both gave me estimated delivery times that never worked. No one cared to call to schedule delivery, I literally called everyday to get that done. Two months later, furniture got delivered but rug was not. I’ve been calling to ask why but told I’d be called back, no one does. Today I called and asked to speak with the manager and this lady had the guts to tell me I can’t speak with the manager because the floor is busy. Apparently, they care less about my ordeal and more interested in exploiting more customers. You’re better off taking your miserable furniture back because I shall give you a hard time too. And I mean every word I say.
Waited almost 2 months for furniture to be delivered..only for it to be delivered without my mattress...no one was apologetic..the only thing I was told is we called you the day before delivery to let you know we didnt have your mattress..calling for an ETA on mattress I cant get one..I WOULD NEVER BUY FROM THEM AGAIN..LOUSY CUSTOMER SERVICE
I just wanted to thank Brian Norton for being so accommodating while my family was shopping for their furniture yesterday, I was unable to attend due to my work schedule so Brian was very helpful over the phone with answering all of our questions regarding prices. My mother was very happy with their selection and are anxiously awaiting their new furniture. I would highly recommend this store! Thanks for your time, help and for being so patient. We appreciate it.
Great store, lots of selection, our salesman Barry was great!! Only thing I am upset about is a day after my purchase I saw on an ad there was free delivery and I did not get it. When I called, the person who answered the phone( said she was the manager ) said I had to spend a certain amount but the ad didnt say that. She said there was nothing she could do.
DONT ever purchase there extended warranty! I spent over $4,000 at this location and in less then 2 years my love seat that was supposed to be real leather started pealing all over and when I called the warranty they tell me I wasn’t covered. But at the store when your buying from them there’ll tell you that your 100% covered. Called the store several times to try and resolve this issue but to no avail. I recommend you go to Bobs stores instead! Also pay attention to the reviews here how the owner ONLY thanks the people that gave him 5 stars but doesn’t care about the costumers with problems thanks to there shady and scamming practices.
Quality poor
Brian Norton is a nice guy!
I was very please with the treatment I received from Cindy: nice, patient, knowledgeable.
Kelvin B. was extremely friendly and welcoming once my husband and I entered the store. He helped us out with a good deal on our bedroom set. He helped us with our very first bedroom set purchase as we are newly weds! This was very exciting for us and he helped make the experience that much better! He is a great employee and very professional. A job well done! I would recommend asking for him if you ever need furniture from the Ashley Furniture Home Store located in Linden, NJ.
My experience with the Linden store was awesome. From the time I came in the store I felt welcomed. I had a problem with my furniture and with the help of Ed and Briana they were great in solving the problem. They stayed on top of things from start to finish and I am amazed at their diligent work and efforts with this. I will recommend anyone needing furniture to come to the Linden store and feel the love I felt while there for yourself. Thanks again Ed and Briana for your excellent work!
Purchased coffee table and no staff to help me carrier it to the car.
Store associates will work with you on pricing but Worst Delivery commitment and Worst customer support experience. Store associates on Phone are even don't want to listen to your queries. I ordered and received some Ashley furniture from next door store within promised delivery date within a week.
Manger Steve and salesperson Hassan , were very helpful ,and made my purchase , a nice easy transaction , will shop there again in the future
This place is a RIP-off. They are WAY over priced. Their prices in store don't match at all the prices online, not even at 50% off. STAY AWAY. Just don't waste your time and go somewhere else!
Barry Dixon - Walked in with a friend close to closing time in search of a specific piece of furniture. Barry greeted us and pointed us in the right direction. He worked patiently with me as I reviewed multiple pieces and made a final decision. He was very patient as I changed my mind and asked for more information. In the end, Barry helped take my pieces to my car and ensured I was a happy customer. Love the new pieces!
Kelvin Bello was exceptional! Very professional, well dressed and personable. He made the experience enjoyable as he was very helpful and attentive to my specific needs. Made suggestions to better compliment the vision I had for my place. I recommend and will go back if I need anything in the future. Thanks so much :)
My salesman Albert was great! He was very informative and not pushy. He listen to me when I told him what I was looking for in a dining room set. He showed me the set I purchased! He knows and does his job well.
The sales associate DINA was amazing! She went above and beyond during the grand opening (even though it was crowded) and she had multiple customers at once. She checked in on me and made sure all questions were met and I purchased everything I needed. The downside is the Delivery! I couldn't schedule a date for delivery. They stated all the items I ordered (approximately 3k) were on backorder and the closest date is Oct 26th!! I made the purchase 9/14! Customer service is working to get me my items more quickly. However, if I dont hear something today I will be canceling my order and shopping elsewhere.
Too expensive
Brian Norton was my salesman He was absolutely the best He was informed , he made my shopping experience very pleasant I would definitely reccomend this location VERY VERY SATISFIED
Today we are a gift certificate. We are very happy and glad. Thank you JESUS. also thank you Albert and Team for your awsome help.
I and my children had the most wonderful experience shopping at this home store today. My sales associate Albert was awesome!!!!! He spent 2 LONGGG HOURS with me as I changed my furniture choices 4 times. And yes the store is child friendly. I would recommend this Ashley home store and please request Albert, he's patient, soft spoken and honest.
(Translated by Google) All very nice, but very expensive (Original) Todo muy lindo,pero muy caro
This is a horribly mismanaged store, they are both dishonest and unprofessional, my experience is that they may even be fraudulent. They failed to deliver my purchase correctly twice, and will not refund my money. (I am not even in possession of the furniture in question) Have never had such a bad experience, and strongly recommend you do not shop here.
Although we didn't make a purchase today, Barry Dixon could not have made our visit more pleasant. He was knowledgable and friendly, and made sure that we were well attended to. We will certainly be back to this store in the future.
My review is based on the experience I had couple of months ago, didn't have time to write the review... sorry Debbie you were awesome and deserved the feedback. Debbie was AMAZING, she was very helpful and friendly. I came into the store with my sister just looking for an adjustable base, not planning to buy anything, I was just LOOKING to see how much it would cost. We met Debbie and she was very straightforward, made us feel at ease, not rushing or pushing to buy anything. She listened to my sleeping complains, my major issue was, I used to have very very bad sleeping patterns, I would rarely sleep the whole night. Due to my sleeping situation the past few years I've been having bad back pain, every single day I would wake up with pain and feeling super sleepy and tired. Also for 2 years I was just waisting money in buying mattresses. I bought 2 mattress in the past 2 years and I had exchange 1, twice because it was sinking in the middle. Anyway short story long.. Debbie showed us a couple of adjustable bases as well as mattresses (which I wasn't looking for), we spent a couple of hours in the store very relax just trying out the bases and mattresses. Debbie treated us so kindly without pressuring that I ended up buying the adjustable base AND a Tempurpedic mattress. I DON'T REGRET SPENDING MY TIME OR MY MONEY at this location. For the past 4 months I've had the best sleep I've had in years. I have no longer back pain, my sleeping patterns have gotten so much better. I'm so glad I came in and met Debbie because she gave me back my sleep. Thank you so much Debbie, you're the best and if I have to purchase any more furnitures I will definitely contact you and no one else. I must mention Debbie introduce me and my sister with the floor's manager, (I'm sorry I don't remember his name) I think his last name was Cruz, he was great also, very friendly and knowledgeable of the products.
We had a good experience and Albert helped us find a couch for a good price.
The furniture was Great
Service: they stalk you like prey from the time you walk in. They don't let you get more than 10 yards from a sales person like you may shoplift a couch without them noticing. Impossible to feel comfortable while browsing their options. Prices: "Sales" aren't sales as they just have ridiculous prices that they lower to reasonable ones. Not horrible prices after the "sale" is applied. But not great either.
Brian was so helpful. I came in and then went back and purchased a living room and dining room set. He was patient and so willing to help me come to the right decision. I actually came back and purchased an entertainment center. Both Theresa and Julie the customer service reps were so great! They made sure I don’t have to pay double delivery. I would definitely recommend this team for your furniture needs. I will be back in the future for additional furniture needs. Thanks Ashley Furniture of Linden, NJ!
We went into this location looking for a sofa and love seat we saw online and we were immediately approached by Debbie as we entered the building. She was so kind and helpful with all of our questions and processing us through the financing. Theresa helped us with payment and was very professional as well. We are very happy with our visit and will be returning to work with Debbie!
Barry Dixon is excellent and we got best deal with a complete satisfaction
Beware of this store they are scammers and I believe the entire staff is in on it ....they order you a wrong item and when it arrives to your house they go in circles playing the blame game , no one owns up to it nor helps you fix the situation. My parents ordered a $550 rug and they mailed a $200 rug different style and size via FedEx and when I called corporate they said this store should fix that and the store is acting like they can't . When we went to store we were faced with hostility especially by one guy who basically said I don't want to see you here again to my dad .
Shady business practices.
Great job by Albert, kelvin ad Ed. We Received a wonderful treatment till a win win bargain as these guys ensured we got value and spent some cool cash. Nice furniture we got only because they pushed harder to encourage us. You guys are awesome.
Trouble experience and trouble customer service. All the customer service agents setting behind the desk need tovget fired. Called them few time can give a straight answer and very rude. Never shop with Ashley again neither recommend.
No great choices
Today, I visited Ashley HomeStore for the first time and I was VERY disappointed. The sales rep Barry was very unprofessional and rude. I came in with a screenshot of the item I wanted and in store the price was almost double. Barry then tried to convince me that ordering online was not the same as ordering from the store despite the fact that they are BOTH Ashley HomeStore- his sales practices are unethical. After pricing only ONE item he got frustrated and refused to even tell us the price of another set we inquired about and instead he told me it was out of my price range. I felt disrespected and I will NEVER patronize another Ashley furniture store again. I ended up going across the street where I met Tomas and he was incredibly pleasant and had exemplary customer service. I will be writing corporate about my experience because Barry should never work in customer service nor sales again. Runnnn!!!
Debbie my sales person was very good, Bill was very helpful with our selection very friendly and material I really enjoy this store I will purchase my next set here.
Heavy discount over listed prices
There is a large variety of furniture and staff are friendly, but don't go in unless you're ready to spend a big amount of money
Too expensive
Good deals and good service. Hassan was really attentive without been pushy. Help us stay on our budget and manage some extra discounts. I end up buying not only the bed I needed but a dinning set also.
Walked in the door. No greeting from anyone inside. Looked around, nothing had pricing and noone cared to help or look my way. I walked out!
As soon as I walk in the door a sales person by the name of Brian came to assist me.he asked me what I was looking for I told him sofas and a recliner. Brian showed me several types colors and models, I found the one that was just right for me,,,
Unbelievable. They inflate their prices and I don’t understand how they can be allowed to do this. Sales rep “Rafael” had the audacity to tell me a night stand was $860 but online it’s $176. They can’t even honor the prices they have POSTED in the store, and on top of it they charge for shipping but online offers free shipping. Do yourself the favor and either 1. Do your research before stepping in or 2. Just stay far, far, away. This is furniture sales! Not car sales!
thank you for all negative reviews they helped me to cancel my visit for this store
Plenty of parking here. It's of rout 1&9 northbound in Linden NJ. Sales Person Tomas Martinez was very helpful with I was looking for. If you are looking for quality furniture at reasonable prices this is your place to shop. They do deliver too not sure if there is a charge for delivery. I have a truck so I didn't need the delivery service. Large selection of mattresses sofas kitchen tables to suit your taste.
All you for home decor
DO NOT PURCHASE THE EXTENDED WARRANTY AT THIS LINDEN NJ STORE! They have an ‘F’ rating with the Better Business Bureau! I went into Ashley furniture store several times before the expiration date on my warranty order to redeem the 5 year warranty. Each time I was met with a deterrent, they could not contact the warranty company, the manager was out, the computers were down etc .I had no reason to disbelieve because I had purchased furniture before and was able to use my warranty before! This time the company was under new management and I was denied by the office manager Theresa who was very unprofessional. She barely glanced at the paperwork, was dismissive and offered NO opportunity for resolution. She made several blind nonchalant attempts at denying my refund, but each attempt was refuted with the original paperwork on hand. So, realizing what I was dealing with, I took the matter to Better Business Bureau-the response given to the bureau by Ashley Furniture Store was they had no idea of what I was talking about because they were under new management and my paperwork was lost. The company felt this was a suitable answer to give a consumer! I feel that I need to make a complaint because this scam can be happening to other people! The matter needs to come to light at this location- 1741 West Edgar Rd in Linden NJ 07036 DO NOT PURCHASE THE EXTENDED WARRANTY, BETTER YET ANY WARRANTY-THEY WILL RIP YOU OFF!
We must have gone to the wrong location as the store was nearly empty. There was really no inventory and what was in the store was grossly overpriced. We walked in and out in about 20 mins
Went into this store to purchase a bed at the price of the store's website of 199.00. I put a down payment on the bed. Fast talking salesman pulls a fast one on me and sold it to me for 100 more. When I got home and realized I got duped I called the store back and spoke to the fast talking salesmen that sold me the bed. After he did some "fake checking in his system" he lowered the price back to its original price but then charged me extra for delivery. Delivery went from $79 to $150.00. I actually purchase a Dining Room set from the same store a few years back and was very satisfied... Not the case this time. I will never do business with these crooks again!! Update: I went back the same day and got a refund for my downpayment. My gut was telling me not to do business with them at all so I got my money back and wont be returning.
We bought a sectional. Nothing wrong with the furniture yet, however while purchasing the furniture the store was running a promotion and they were giving away doorbells and other gadgets when you purchased something for a certain amount. Instead of getting the gadget we opted into getting a $100 gift card to the store, which was supposed be mailed in after the furniture was delivered. While calling to check in on my furniture delivery, which took over a month, i was told multiple times that the gift card will be sent via mail after the delivery date. It’s over 5 months after the delivery and nothing yet. I finally called the store yesterday using my wife’s phone because for some reason i could never get ahold of anybody if used my phone, and the store had no idea what i was talking about. I was given a general customer service number and was told to inquire with them.
Love this store. Great furniture, great prices and friendly staff in all departments.
Never ever buy a thing from here. Bought a recliner for my elderly in laws, not even a year old the leather got wrinkled, hard and started splitting all over the chair. Even though the chair has insurance and warranty NOBODY WILL FIX IT, even though at the very least theres a manufacturer warranty. The best they can do is ship the materials to my in laws home and we have to hire someone to repair it. STAY AS FAR AWAY AS YOU CAN FROM THIS PLACE. I'll be seeing them in small claims court
Went there today. It was the weirdest place--a nearly empty warehouse with a few pieces in the front. It looks like they're going out of business but there's not a single sign that says so. I called before we went and no one said anything AND when we got there an associate looked our way and didn't say anything, walked past us and ignored us. It was bizarre.
I brought a 3000.00 set from this company that was garbage and to make matters worst I got a protection plan from them . The company name is Montage, when you call them with an issue they send someone to your home in a personal vehicle dont fix the problem and then deny your claim. Do not deal with Ashley or Montage for your furniture needs, I'm out of 3000.00 . 4/17/19
My table was delivered with a dent in it. I called customer service for help. Was not happy. Will not shop with them ever again.
I will never, ever, ever, ever in my life purchase from Ashley Furniture again. This is the most mismanaged company that I have ever dealt with in my life. 1.We purchased a couch in June - the couch collapsed in December. 2. We financed the couch - they did not bill us until months late. After we spent months, calling and trying to get them to bill us, they finally started to bill us. We had to call the bank ourselves and sort everything out. 3. It is now April, and although we purchased the warranty, the couch is still not fixed. 4. When you make an appointment to have them come look at the furniture to see if it needs to be replaced or can be fixed, the appointment dates are 2 months out. You will only receive the time that they will come the day before. 5. When the repair man came to fix our furniture, he did not have the correct parts. (this was February 27th). He told us we should receive a call in 7-10 business days. 6. When We never received a call, I called them, and was told that I was supposed to call and place an order for parts. 7. I called and placed an order for parts, and the parts never came. This was 3 weeks ago. 8. I called back today, and they said they never received the work order. They put in ANOTHER order for parts and now I have to wait another 2-4 weeks. 9. When we purchased the couch, we never got a call about scheduling the delivery. 10. When we tried to call to schedule the delivery, the "phone line was down" at the site. I had to physically go back there in order to schedule a delivery. WHAT. IS. WRONG. WITH. THIS. COMPANY. We have been dealing with a broken couch since DECEMBER and it is now APRIL. SAVE YOURSELF THE HEADACHE AND AVOID THIS PLACE FULL OF INCOMPETENT PEOPLE.
I bought a sectional sofa on President's Day in February. Until today it has not arrived. This is a long time. I regretted buying it. I paid cash
Sales ppl are very out going.. not pushy..and not stressful.. they always have good sales..
Very good deal for the money
Ashelys is the worst spot on earth to go to to get anything there damn there jus taking people's money go else to get furniture I'm warning you guys
Always a great experience
Poor customer service if you order something you will get in 3 weeks
Reasonably priced , nice furniture, but the worst customer service. My furniture was delivered damaged and I have been trying for three weeks to place a service call. They won’t schedule a time for a service call and keep telling me “someone will get back to me when it can be scheduled.” Absolutely unacceptable.
Not a good as they say in add
Bought a bed set, table, book case and chair from the store. The book case was damaged during transport and it has been 2 weeks since. I went to the store twice and they promised to send a salt technician to fix it. No response yet. The bed came yesterday and the the person after coming found the head board broken and took it back. Pathetic experience
Visited the store for the first time ever on Sunday 2/17/19 looking for a sectional we had found online. When we walked in, the sales person who approached us was shown the picture, and needed to ask a manager where to find it.... we saw it, sat and loved it. We asked, how much is it with tax, shipping and everything for the THREE piece sectional. NOT the 4 piece on display. He came back with a price over $2000 and ARGUED with us that he was quoting the right couch when we knew he was wrong. Long story, we were right. He had to go back and forth to the system about 4 times all to give us a final price. We decided to apply for finance but he didn’t communicate the need to pay for taxes up front and finance the remainder. Almost 2 hours later- Overall, we’ve never been to a store where we came in ready to buy and just wanted someone to take our money and had to go through managers and so many different people to buy a couch for goodness sakes. We’re waiting for an update on delivery date as one was not provided. Update to come after the furniture is received. Currently have no faith in the store except for one manager who sounded like he knew what he was doing. Good luck !
Prices are hi
Waited two hours to order our furniture. I was told I would receive a call next business day regarding delivery and I have yet to receive a call, 5 days later. Couch must be in limbo somewhere...
The rep who helped me and my family at first with our purchase was great!! Only downfall that makes me give this location a 1star is that after you have made your purchase they no longer seem to want to help you. I’ve called twice and the lady that picks up the phone seems like she isn’t enthusiastic or even wants to attend you with your questions and sends you to call customer service. Second time I called was because our furniture was delivered but missing items, (and I called the location I made the purchase from because I thought they could help), but again the same girl picked up the phone and told me to call customer service that they can’t do anything in store. Very disappointed. They should be helping customers and retaining customers instead of pushing them away.
There is a little bit of everything in this store.
Amazing furniture at great prices
Hate to give them a bad review. But saw a set of 2 chairs online. The web site sends me to the store. They tried to argue with me that the price is for one but they come in pairs. Double the price , plus delivery and tax. Walk away, when to another website and paid half the price and free delivery. They don't know what they are doing or are trying scam me.
Ashley's furniture in Linden is the absolute worse in customer service. I'm still waiting for a delivery for over a month. Everytime I call, they give me the same excuse. They will email someone and get back to me. Still waiting for a call back from the rep and store Manager Headquarters is no help at all either. NEVER EVER buying from this store again
I ordered a bed set. Arrived later than promised and was wrong. Always an issue at this location.
Out dated items
The staff was friendly and helpful. I had a good experience.
Walking into the store, I ended up wandering alone for quite some time until somebody finally approached me for assistance. Salesman Sam was pleasant, cooperative and helpful. Mark, the new manager, tried his best to apply my gift certificate even though the system was having trouble accepting it. The store is humongous with a large inventory and well-dressed staff, but can use improvement in organization and efficiency. Note - I think it's ridiculous that there is no store pick-up option; my only options were to have it shipped to my house for $70 or pick it up from the warehouse in Philly.
Nice furniture and sale, although, I did comparison shop to their online store and the online prices were much better. I recommend looking on line.
My husband and I went to this store on Black Friday 2018, seeing if any dining room furniture set caught our eye. The Brossling set was actually what we were looking for. The hutch and buffet were not on display but I saw them online and liked what they looked like. Online, it said the hutch was in "limited stock" but when I see that phrase, I tend to believe that the company is not out of it yet. The 9 piece set they were offering (advertised on the table floor model) included the table, 4 side chairs, 2 arm chairs, a hutch and a buffet (since the buffet can be a single item.) We decided to order them and unfortunately, dealt with a man who wasn't very good with Ashley's technology to look up the hutch (the large touch screen device) and also had a problem with writing the correct item numbers on the form. We decided to go with it and I made sure I was double checking everything that he wrote down. I went to sign up for the loan agreement while he must have inputed the item numbers into the system for our order, and after I was done, he took us to customer care to finalize everything. When the lady at the desk pulled up our order, I realized that the table had been listed twice and there was no hutch on the item list. When I pointed this out, it took her a good minute or two to realize what I was pointing at. At that point, someone else came over and told me that their warehouse didn't have the hutch. My husband asked if they could check elsewhere because we really didn't want to order the set without it, since it all matched. So the manager, Chet, came in and looked at a computer screen and I guess told the first lady to continue with the order. I made sure the table was only on once and that the hutch was added. (I then realized that part of my email address was completely wrong and spent another 3 or 4 minutes telling her how to correct it on the computer.) We set a schedule date for the table, chairs, and buffet and was told we could set a second delivery date once they had confirmation about the hutch. We were ok with this but talked afterwards and came to the conclusion that if we didn't know about the hutch a day or two in advance of the first delivery date, that we would cancel the order. I went into the store on Monday to chat with Chet and make sure that there was a warehouse that had the hutch available. He couldn't see one in the moment and sent an email to a place to see if they could send it up. He told me to call back on Wednesday. I called back on Wednesday only to be told that he received an email back saying that the hutch was discontinued and that there was no hutch that could be sent up to their warehouse. At that moment, I felt that he hadn't checked properly on Friday just so he could get the sale from us and thought he could figure it out later. And, unfortunately for them, I canceled the order right then and there. I was not happy with the incompetency of the sales people/billing people but to feel like the manager did not let us know at the moment of sale that the hutch would be unavailable has put me off ever shopping there again. If I could give zero stars, I would.
Went in to buy a sectional listed at $675 then was told about a $150 delivery fee which couldn't be waived even though I picked the item up myself horrible buisness
Good sales person I spoke to. What I dont like about Ashley's is that you can't take the product home with you at the time of purchase. Then they charge you for delivery for a small item that can fit into your car.
just went into the store and it asked for my help and what I needed is this point me to the direction was at and went to another customer
Don't go to this location! BUT My salesman BrIan Norton was fabulous!* Unfortunately the customer service and manager staff has a lot to be desired. On Sept.4th I purchased 2 pc living room set & 3 pc end tables $I732,00( #470334) After waiting a month I called. c/s girl stated the sofas were in but due to the bad weather down south the tables weren't in. Called back 2 weeks later once they answered the phone I WAS THAN TOLD the tables were there but now waiting for the sofas. I than went in the store Oct,24 to cancel the whole order the than manager ( no longer there ) stated he knew for a fact that everything was going to be in that week, He than scheduled the delivery for Nov 3rd I was surprised they text that the delivery would be on the 2nd.Once the delivery guys attached the legs I asked about the tables they informed me the tables were canceled off in the warehouse, the driver really didnt know why . I than called the store I was told by a higher up they were damaged and someone would call me back in a few minutes, to go over the order. Nobody called so I called them and once they answered the phone it was give me your name and number and once I get more info I will call you. After 3 days I went to the store on 11/6 TO CANCEL OFF THE TABLES. I INFORMED the young lady I would like to cn off the tables and refund the money back to the card, She than informed me the tables were in,& was I sure I didn't like to keep them. I told her no to cn and credit my card,She must have been joking after 2 months waiting for a delivery& customer service area that clueless and lying to customers why should I believe anything they say or offer. FOOL ME ONCE.SHAME ON YOU,FOOL ME TWICE SHAME ON ME !!!! Barbara B
The worst experience I ever had with This location. Please don’t go there people. Bad bad bad. If there was a zero star I will give to them.
Worst experience buying furniture, walked in told the guy i wanted furniture delivered by a certain date if they could help out they said yes, turns out they wanted my money but wanted to deliver on a day i work and unavailable, they gave me the run around for 3days, talked to 3 ppl at the store to fix it and nothing was fixed... poor customer service, 0 communication..... now i will be sleeping on the floor for the next 2nights, awesome, thanks ashley!
The worst experience I have ever had buying furniture and I have ordered from other Ashley’s locations with no problem. Not only did they incorrectly schedule my delivery, when the delivery date finally came my furniture was delivered 3 hrs after the delivery window. Middle of the night! Then once it got here it was damaged. Can you imagine my frustration. So i called Ashley’s furniture (let me remind you that the delivery guys were now leaving with the damaged furniture) and spoke to someone named MARK. He told me it was something simple that they could replace . He then instructed me to “TRACK THEM DOWN” as in go chase the delivery guys to get my furniture as if I worked for Ashley’s furniture. How unprofessional!!! No thanks to them I was able to have my concierge stop them and return. I called the next day to have the repair date set up and another manager JOE told me it wasn’t possible. So at that point I was livid. NO CONSISTENCY NO REGARDS TO THE CUSTOMER. And they so rudely brushed me off to find my own solution leaving me with damaged furniture. Thank god I was able to get in touch with the delivery company for their assistance . NEVER AGAIN!!!!
Will NEVER purchase from this store again. After browsing the store for 45 minutes without any form of acknowledgement, we finally got assistance after letting a store employee know how displeased we were with their lack of interest in their customers. It took one time in person and two times over the phone to successfully cancel something from our order. And to top it all off, when the furniture was finally delivered the 2 men were extremely rude and unprofessional. I told them they didn’t have to assemble the bed that came with our bedroom set & they could leave it in the box because we hadn’t had the carpet installed (so basically their job was cut in half and they had less work to do) and the younger guy says “why didn’t you change the delivery date?” As if it were any of his business, he’s there to deliver the furniture AND I MADE HIS JOB EASIER FOR HIM. I hate to rant and bad mouth a company, but we’ve ordered from other Ashley locations and the service was exceptional. The service at the Linden location was absolutely horrific.
The most horrible experience ever in my life! I ordered my couches with no problem & they told me 2 weeks I would get a phone call for when my delivery would be. I received no call, I called numerous times and noone picks up the phone, no voicemail to leave a message on. When I did get a hold of someone after calling 3-4 times at almost 15 minutes each time, everyone was nasty on the phone. I have never experienced such athing and such poor customer service manners. 8 weeks later I winded up contacting corporate and than someone from the store contacted me to let me know that once again my order was back ordered, I winded up cancelling my order and was told I would receive an email about my refund and still didnt get that! so unhappy and frustrated. I thought Ashley was a good company but I will never EVER buy something from them again.
Polite friendly service
THE WORST EXPERIENCE. Never buy from them. They are crooks. They will give you hard time to refund your money. I bought mattress and after waiting for one month i received damaged one. I exchanged with another one but still same. The drivers were rude when they came to deliver the furniture and adamant of taking the defective items. I am filing dispute for the amount which they owe me. The manager Joe at linden is worst character. The store people are the rudest people on the earth.
THE ABSOLUTE WORST!!! We ordered furniture and was told it would take 3 weeks. After 3 weeks came and went we called in for an update. They would never answer the phone then when they did, we were told they’d call us back multiple times and never did. Finally my husband went into the store after a week of getting no where only for them to tell us, the items we ordered were DISCONTINUED!!! We waited 4 days to place our order in the first place, because their systems were down and now this. This is completely UNACCEPTABLE and POOR SERVICE. I wouldn’t recommend this place to my worst enemy. I’m so disappointed and appalled!!!! I plan to send an email to escalate this further, after reading the reviews, this clearly happens ALOT and needs to stop!
DO NOT SHOP HERE!! They are not reliable at all. I placed an order for furniture around August 3rd ish.. I was promised a delivery of Aug 30th, here we are October 4th and I don’t have all of my furniture. On Aug 30th, they delivered the wrong master bedroom set, only the dresser of the two twin bedroom sets I ordered were delivered, so the beds are missing. They only delivered the dresser for the third bedroom set we ordered. No dining room and no recliner from the living room set. They delivered my daughters entire bedroom set, the only thing that came in its entirety. When we called to let them know that they had sent the wrong bedroom set along with 3/4’s of the furniture was missing, they acted like they were shocked. They said we would get our furniture in two weeks. We were livid and told them to figure it out because we have 5 kids with no beds. The manager never called us back (really tall white guy), not the next day or two weeks later. Never heard from him again. We called back for the next two weeks (because we moved about an hour away) but no one would answer our calls. It was like they knew we were calling and they were avoiding us. We went back to the linden store and canceled out furniture. We got a call less than a week lat
They are friendly and attentive. The seller was nice and not pushy. The manager offered us additional discount to make the sale and we had a pleasant conversation. We will definitely recommend this store.
Unprofessional staff, quotes not honored, poor value, disgruntled checkout transaction staff.
(Translated by Google) The attention was good. 10 years ago I bought a living room set and it turned out excellent. Very good quality, never lost its shape or crushed (Original) La atención estuvo buena. Hace 10 años compré un juego de sala y resultó excelente. Muy buena calidad, nunca perdió su forma ni de aplastaron
Went looking for a living room set that we saw online. Our sales rep, Brian Norton, got us a great deal plus two recliners. I definitely recommend Brian and the store.
Clean showroom and knowledgeable sales person. I haven’t received the furniture I purchased yet, but the store experience was good. Just took a little while to finish the financial transaction. They were short staffed in the office the day I was in.
They are expensive with having a sale of 50% off. The furniture doesn't come in enough colors. The customer service is great!
Is zero stars possible? I ordered a sectional sofa in this store over 5 weeks ago. It took me 3 weeks to get an update and they never answer the phone. Finally got a delivery date and got rid of my old couch. They ordered the wrong color!! So that was cancelled they "don't know" when the right color will be available. Promised calls from the manager 4-5 times and NEVER got a call. Now my family is sitting on the floor for 2 weeks and they are ignoring my calls. At this point it is fraud!
Prices are too expensive
large selection of quality furniture. the possibility of a finances
Bad customer service, late delivery, defeated items
Ashley should rest in ASHES. This company is fraud. They take customer orders when they don’t have the furniture and keep giving misleading information including the store managers. Either the phone numbers don’t work or wait is too long.Eitherphonumbers
The worst experience I have ever had when it come to getting furniture and everything in between. They get you w a good deal on furniture but they are horrible at handling everything, it seams like no one know what they are doing. This was the worst customer service experience I have ever had. It take over 2 months for furniture to arrive and it was wrong iteam deliver. Would not leave correct iteams since their delivery ticket did not include them. Customer service is no help. They are horrible at handling customer complete and make you feel stupid as well as promise thing and don't deliver on their promise. Make sure if you ever get any furniture from this company that you get every conversation record and a email confirmation of all thing stated. Unless you like jumping through hoops to get what you ordered .I would not buy anything from this company.
It's an excelent place
Visited the store to purchase a sofa the sales.girl evett was polite and worked hard how ever went down hill after that advertised 60 month interest free and free delevery tried to charge me.for delevery and declined the 60 month interest free financing was told it is up to there discretion? I took 2 hours to finally get order completed after we picked out sofa Ashley could.not give a delevery date would have been up.to 6 weeks cancelled.order.the.next day went to raymore and Flanagan picked out sofa paper work completed with interest free financing and furnature was delevered in 3 days never will I go to Ashley furniture again.
If I could give them a "0" star I would. When it came to the actual selling of the product, the salesman was very helpful and catering the day of the sale. He even looked up the set I wanted and told me the bed was in stock and would be in my home within a week at most. This was July 3rd. The bed should have arrived on July 10th. All I needed to wait on was the nightstand. On July 5th I tried to call back and add another piece of furniture and was NEVER able to get the salesman again. I was put on hold repeatedly. 3 days later, I was able to speak to a manager who informed me the other piece was actually unavailable. On the 10th- no bed arrived. It took me another week to FINALLY get someone on the phone. I was told on July 16th, my bed would arrive on the 18th. Today, I received a call from the delivery people who informed me when they pulled the pieces out of the box to put together the bed; they saw it was all damaged. I tried calling the store once more. A woman answered who told me no manager was available. I asked her to page one and that I would hold. She finally agreed and I was placed on hold. 10 minutes later I was disconnected. I have been calling back and now no one will pick up. I will never buy from Ashley Furniture again and I will let all my friends and family know about this experience. No customer should be treated like this. Poor business, poor service, just all around poor and disgusting.
My wife and I walked in to shop for a 1 bedroom apartment. We were kindly greeted by a charming sales associates. 5 minutes in we told him we were planning on moving to Florida and we wanted to know the best sytle for us. He immeditaly told us that he knows his someone in Florida to help us. Then Literally walked away. We had to ask 3 other associates to help us. Same thing, great service until they knew we were moving.
I felt bad for one of the customer service reps. Her name is Valentina. She is a hard worker and everyone in that office was being rude to her. I remember seeing her at one point crying due to her doing all the work by herself while everyone was in the office was ignoring her and being on their phones. She seems like a hard worker. My wife went in there the other day and everyone gave her an attitude but Valentina noticed what was being done and she took her in while she was with another customer. She’s great multitasker and top of that she spoke 3 languages. Another thing I noticed that when she does peoples orders she creates a conversation to entertain them while she does the work so that it doesn’t seem like the whole process is taking a long time. Someone should promote her with all the hard work and stress that she’s going through.
The salesman was very nice & helpful. The people behind the counter who processes the final sale aren't very friendly.
I am absolutely disgusted with this store. The service was horrible. The sales rep and the lady from customer service were so unprofessional that they were arguing the entire time with each other. The sales rep kept messing up the order. Then when everything was finally was delivered, everything was wrong. On top of that everything was discontinued or not available until August. They take your money immediately but you don't even get what you ordered. Now I'm stuck with a couch thats wrong and a side table that I never even ordered. No coffee table even though they charged me for it. Absolutely horrible and unprofessional. DO NOT SHOP HERE!!!! Your money/credit is always good elsewhere.
This place is the absolute worst! If I could give them negative stars I would! I ordered furniture from them on April 9 only to be told after 3 weeks from the date that I ordered that the bed is discontinued. I did change my order from a Queen size to a King size mid-order, but they happily accepted my credit card to bill me for the extra amount to change the bed size. Now today the day of delivery these morons have the nerve to tell me that the chest I ordered was damaged while in transit. Are you kidding me? On delivery day you decide to tell me that one of my items are damaged? I am trying to reach them for a full refund because I want nothing more to do with them. They are crooks and run a very shady business. Their business phones were not working for like a solid month. What type of business allows their phones to be down for a month? Stay far away from them!! I am posting the same review on Google and any other forum because this place need to be exposed.
UNBELIEVABLE !!!!! If u want to be FRUSTRATED then go ahead n try this store!! I never call a customer care which they can’t take care anything.. can’t process order, can’t makes changes, can’t do nothing but makes u go back to the store.. which I drover over an hour n pay toll to get there! ppl in the store are not responsible... make u wait for weeks n still no respond. Transfer u here n there, I’ve been repeating my store over 1000x n still haven’t resolve yet! Rep said they will call u back, which u can wait for ur whole life n u won’t hear from them.. Is there a way u can give negative stars? Absolutely getting ➖⭐️⭐️⭐️⭐️⭐️
Got my bedroom set here sometime last year in march, delivery took longer than expected and to my surprise parts of the set started stripping and lifting. I contacted *Joei* and he was to replace whatever was damaged. They did not respond until after the the warranty expired then told me they couldn't help me and that I should contact the extended warranty company. After going back and forth they finally decided to send out a mirror which came bent and ever since then I've heard nothing from them... If you dont have to, dont shop here
Buyers beware! My wife and I received an email from Ashley’s Furniture announcing 70% off sale, only to find out the 70% sale was for 1 item and the current sale was 50%. We decided to look around and with the assistance of a sales rep, we purchased a living room set which we were assured by the sales rep included a stand-alone chair which was part of the showroom exhibit. When we received the contract it clearly stated “Armless chair”, but when we received the delivery, we were surprised to find the armless chair was part of the sectional we purchased. We contacted the Customer service representative and explain the situation, and we were told that the Sales rep who sold us the furniture no longer works for them. I asked to speak to a Manager and the Customer rep refuse to transfer me and instead relayed the Managers’ message that if we wanted the chair, we would have to pay for it. I called back the next day and asked for the floor manager, and I explained the situation that we did not receive what we were offered in the sale. After speaking with 2 other Managers, we were told that we received what was in the sales contract and if we wanted the chair, we would have to buy it. We asked them to take back the furniture and refund our money and we were refused. We feel the sales rep use the bait and switch when selling us the furniture and the managers did not honor the sale. We will never buy another piece of Furniture at another Ashley’s Furniture store.
I would love to write about my experience from being there but I don’t think we were even acknowledged for being in the store. My wife and I went a few days ago and not 1 sales rep came up us about anything In our entire 30 minutes there. We saw our first employee, sitting on the couch watching News 12 and he didn’t even look up as we walked out the door
Absolute worst experience shopping for furniture in my life. Phones have been down for over a week. Various miscues and mistakes. The worst!
I use this store's showroom to give me an idea how the furniture feels and looks like, because their prices online are better and on this location they lack salespeople and the few available don't have a great attitude. They even recommend you to go online instead of selling to you.
I don't remember anyone name. But the salesperson on the floor was very nice. But the girl at the register has an attitude problem and she don't explain must. I had to ask to minute questions. She answer everything like she hate her job. Also they had only one choice for a twin size mattress. It's been four weeks I still dont have my bed. To wait 6 weeks for a bed is ridiculous.
Never go here they are shady scammers. The rude Haitian girl in there stay away from her she cannot articulate for her life. Do not let them hound you if you want to purchase so it online ashley or use coleman furniture as ashley home has terrible customer service. The manager wouldn't speak to us we just canceled it and left. I wish I could give them 0 stars.
I had a horrible experience with this location. The staff lacked professionalism and core concepts of customer service. After purchasing my items I had to go back to the store on 3 different occasions, because no one was answering the phones. My items came in 5-6 weeks after purchased. And the order was incomplete. I love my items but if I would have known it was going to be a hassle I would have gone somewhere else. I WILL NEVER BY FURNITURE WITH THEM AGAIN.
We were not able to find the furniture we were looking for. Also the girl who came forward to help us was on her cell phone the whole time!!!!
Probably won’t return . Sales guys were nice, got the price down a little after saying we were going to leave . We were told they would call us in about 3 days to schedule delivery. Here we are 6 weeks later and we still don’t have our couch let alone even a delivery date yet. Byvhe time we get it , it could be almost 2 months since we purchased. I’ll go back to Bobs where I had my furniture delivered in a week . Can’t review the couch since I still don’t have it . Shop elsewhere .
I bought couches with them before and had a good experience. This time around it was awful. The delivery men who came to the house refused to try and take the legs off of the couches in order to put it into the house. Ignored all suggestions, they then refused to give us a copy of the paperwork as proof that we did not keep the couches. I then went there and ordered diff ones and now they want to charge me a difference fee, told me they would call back and make sure everything is set up and okay. I have yet to hear from them. Everyday I call them, they never answer and the phone automatically hangs up on you. Simply terrible.
They'll tell you anything to get a sale. First guy outright lied about the deal id get. Then once i ordered the sofa, was told it would be available at the warehouse the following Monday to schedule delivery. Wasnt there Monday, did anyone call me to inform me? Nope. I called Tuesday, only half was at the warehouse and they had no idea where the other half was. No accommodation, no call backs, nothing. I spoke to 3 managers and NO ONE called me back. I didnt end up getting my furniture until over 2 weeks later. I like the sofa, but the nonchalant nature, lack of professionalism, and lack of customer service and care was appalling. I know they can't help if things get delayed, but they CAN keep me updated and not lie. Never again.
I will never purchase from this location again. I purchased a sofa, loveseat and sectional in mid February. They contacted me for delivery about 3 weeks later. When the furniture arrived, the sectional was the wrong orientation, so I refused the delivery and was told customer service would contact me to set up delivery for the correct sectional. No call from customer service ever came, so I followed up with a phone call to the store and was told the piece wouldn’t be available until April 8th! The manager was going to “email the warehouse” to see if this date could improve. When I followed up again 2 days later after an unreturned call from the manager, I was advised that the availability date of the sectional was now April 22nd! I will be couchless for over 2 months at this point. I am extremely disappointed in the customer service, lack of follow through, and unwillingness to correct their mistake. DON’T SHOP HERE EDIT: I wound up cancelling this order and ordering it from Ashley Online. They were able to deliver the sectional in 4 days. This saved me about 3-4 weeks waiting for Ashley of Linden to have this sectional available.
The communication with their costumers is very poor. I have had to contact them regarding my order every time even though they said they would contact me. When I called them they had all of the information but didn't see a need to inform me. They need to treat their clients better
Terrible experience- will not be going back . I went to buy chairs from this store, the store associates Could careless to pay attention and ended up entering a wrong order item causing them to deliver an incorrect product and I had to send it back. I went to the store to complain that they messed my order up. The manager suggested to compensate me and resend the right order and that the right order will be delivered a week after, the day before delivery they called me that they cldnt compensate me as agreed on because the price margin wasn’t in the thousands of dollars and also the order redelivery date will be moved up by a week plus. I was so irritated by their incompetence and unprofessionalism. Ended up canceling the whole order after going back and forth with them for about 3weeks plus. Terrible customer service. I rather go to Raymond and Flanagan or Bassett that has better furnitures and are more professional.
Over the last two years I've purchased furniture from Ashley's with very minimum issues, however they recently switched ownership and the experience is terrible. I placed an order almost a month ago now and still no furniture. Every manager in the store came up with a solution and guaranteed me a call back with an answer yet those calls never came. I returned to the store four times since these issues arouse and they are still on going. This Monday I was guaranteed deliver on part if my order by Thursday and another part by Friday or Saturday now again today I'm being told that will not happen and I should be contacted on Friday to set up a delivery. Very disatisified with this new management and the way they're operating. Had it been in the past I'd give it an excellent rating however currently I can not give it more than one star.
Absolutely horrible customer service ! Ordered an entertainment centerand has to call the store four times and go there three times to get a delivery date ! One visit there I spoke to Joe who told me he would have a delivery date for me in 24 hrs , called the next day and he was off ! After four weeks we finally got a delivery date and four hour window from 3 pm -7 pm ! Byv720 there was still no delivery ! Had to call the store numerous times before they answer the phone ! They told they are running late and should be there by 8 ! Are you kidding me ? Takes 4 weeks to finally get a delivery and then they can’t even get the delivery here in a 4 hour time frame ! Finally show up at 810 and didn’t even install the handles on the drawers or completely screw in all the screws ! Horrible service all the way around !!!
This place is hot garbage. The customer service is non-existant. My wife and I called the number and text option for over an hour and no one will answer. We were told 2 weeks for the furniture and its been over a month. They told us they would reach out on the 24th to schedule the delivery and its now the 27th... You guessed it, no call and they refuse to answer the phone or text. Do yourself a favor and go somewhere else... Anywhere elss!!!!!
The sales.people sale you trash and then the office staff are super rude and management sucks.. I will never buy anything from them again..
Poor customer service! Some of the staff needs to be train on how to deal with customers! I basically had to find all the furniture on the showroom floor, since my sales person was to busy helping everyone else.
Staff were very friendly and polite. They are very inviting and will help you find everything you need. You can negotiate some shipping charges and maybe even get a break if you purchase a bunch of stuff. Quality is great however, their shipping/delivery is not that fast, for some items, you'll have to wait up to 4 or more weeks to receive. Note you'll not be able to buy furniture here and take it home with you the same day, it will be delivered. So if you are in a rush to get your furniture, try another place where you could buy and haul home with you. The price and quality is worth the wait.
Our sales associate was very nice, but the management didn't seem to have the customer in mind at all. This past weekend my fiance and I came in looking to purchase a sofa sectional and maybe a kitchen table or area rug. Ashley was running a free shipping special if your item cost $1,000 or more. The sofa we wanted came in at $899, before tax. It also came with two free throw pillows, but the sofa was not on sale for Presidents Day unlike most of the other furniture. We were going to pass on a very nice bar pub table/chair set until our sales associate told us he was going to ask the manager if he could allow us the free shipping on our sofa. I wanted to see if they would be flexible enough and go above for the customer before we committed to the table. Kudos to our guy, but the manager wouldnt budge. I used the decision as a test bed to evaluate Ashley & their commitment to customer service. They didnt even offer to show us something like a lamp, end table, or accent item to push us up on the free shipping threshold. When we got to the checkout/paperwork phase, no one knew if the pillows get shipped with the couch or if we walk out of the store with them. After about four people were consulted, Ashley decided we would take the pillows home with us since they dont ship those anyway. I looked up the table we were interested in - and, amazingly, it's less expensive on Ashley's own website. I kept looking and found the exact same table and chairs online at a different retailer for less money and will probably buy it there. We are in love with our sofa, cant wait for it to get delivered. Based on our experience I would NOT recommend Ashley to others.
Very unprofessional. Don’t buy floor sample like a lamp because they don’t even work they have damage stuff . Salesmen say they want to work with you and try to make a deal with you but when you go to cashiers to pay then u found out Some of your items are missing .. so make sure you double check your orders before you pay and sign ... I will never buy my furniture from this place again Waste of money
Nice furniture store, and good prices too, well educate sellers .
BEWARE! I was lied to about my furniture delivery date and currently getting the run around. If you order from this facility expect to get your furniture within a month or maybe even longer. Before I purchased my item I verified if it would be possible to receive my furniture near or on a particular date. The manager confirmed it, but it was all a lie just to get me to go through with the transaction. I would’ve have appreciated the truth. Then I would have gladly went to another facility. As a women who is 9months pregnant and in need of a comfortable bed. It’s really inconsiderate to fulfill a sell by lieing to a customer.
I placed an order in November 2017 with rep kelvin b his service was fine in December Ashley called me told me my sectional was missing pieces and needed to be rescheduled - I asked for all the things to be delivered at once - new delievery date of Jan 20 2018 The day came and went out of the 17 pieces in my delivery driver had 8 chairs which were wrong - driver stated customer service would contact me - since Saturday I have been calling every rep has a sorry ass excuse the system is updating they can’t tell me when my furniture will be delivered - not one straight answer of a date as to when I will get my items In order to cancel my order I must waste my time and go to the store and wait for them to send me a check 6-10 business days because I paid cash Lesson learned I will never buy again I rather spend the extra money. I ordered a bedroom set and sofa for my entertainment room from raymour last week Wednesday and they delivered it the same week.
I call, press 2 for sales, wait 10 minutes and get hung up on. I call back press 3 for deliveries, wait around 10 minutes and get hung up on. I call back and press 4 for customer support, wait around 15 minutes and get hung up on again. The most frustrating thing in a business world is not being able to speak to a live person. I am on hold as we speak. Worst process ever.
This is the worst furniture store I ever shop at. They are rude, and very unprofessional. I brought a base with protection and paid cash. Days later, they called staying they could no longer sell it. As I try to talk to them about it, they acted like they didn't care and I just had to deal with it. NEVER GOING Back There. Don't waste your time at Ashley's.
Great customer service, variety of things to choose from.
Lousy selection.
Nice and good prices
Nice items but I feel the prices were too high
Awesome store!
Very helpful furniture design expert got us a great deal on a mattress!
Meesha was extremely helpful, friendly and patient. It was a pleasure having her show us around the store and she was very knowledgeable.
Brian Norton was an absolute pleasure! I had such a horrible experience at Bobs and he turned that all around for me! My bed room set was beautiful reasonably priced BUT THE DELIVERY PEOPLE SUCKED! They broke my Christmas Decor and didn’t even apologize. $50 bucks down the drain. They rushed absolutely everything like they were being timed. I love my furniture and the sales people’s service
I like the Store very much and the Guy that Helped me was very good and attentive and patient !
Vincent provided great customer service in helping us decide which living room furniture was best for us. Very knowledgeable and courteous.
The prices where great and the sales person was personable knowledgeable and was able to explain everything about our selections.
(Translated by Google) Very good quality furniture, good prices. good attention (Original) Muy buena calidad en muebles, buenoa precios . buena atencion
Great sale
Thank you for welcoming us heartly and for stayin with us and having patience and to give us the particular sale we wanted. Thank you Mr. Vincent
Excellent costumer service, couldn't have done a better job. She was very patient and was able to offer me multiple options to suit my needs. Definitely recommend ashleys furniture in linden and working with Meesha. Will definitely be returning in the future!
Great customer service by Vincent vaz.Mr mike bookbinder.And Scott cheshul great people
Great experience at this store for the second time! Thank you to Brian and his expertise! I love my furniture. :)
Meesha was very helpful!
To whom it may concern, I delighted to say, Meesha made out shopping for a bedroom set short and sweet. Her personality was very welcoming and easy to make a quick decision. She showed us just what we needed and worked with us to make it happen. Thank you Meesha!
Kelvin B was available to help me right away. He remembered me and was so willing to find me the best deal!
Our experience while shopping at Ashley Home store in Linden, New Jersey was definitely a very memorable one due to the exellent service that their employee Meesha gave us. She was very knowledgeable about all the merchandise with amazing home decoration ideas and a very friendly captivating personality which made shopping decisions so much easier. We were very grateful of her time and lucky to receive such a great experience. We will not only be shopping here more frequently but we will definitely recommend this very location to other friends and family.
The representative mr Kelvin was fantastic looking to forward to do more business with him thank you you kelvin
Manny he was very nice. On friendly.
Kelvin B. Was very helpful in helping me with my living room furniture purchase! I will purchase more furniture from here again.
I love Ashely furniture store there service giving by Kelvin Bello was excelente he has the knowledge to tell us about the pieces we were buying. He was very polite pacient and helpful. Thank you Kelvin
I purchased a couch and dinning room set about a month ago and today finally I was expecting to get everything at once and the delivery guy says he only has 1 piece...1 piece!! Waited1 month for 1 piece...that's outrageous! So now I have to wait another 2 weeks for the rest of my furniture....
Visited this place once. It has all type of furniture with good designs.
Service was mediocre. It would help if cust. Reps knew more about the actual furniture and could offer suggestions.
Igor was great, Informative, attentive, personable and all around great representation of your company. I will recommend him to my friends and family. Thank you.
Scott the general manager was absolutely awesome. His professionalism and courtesy was above and beyond. The sales associate kelvin demonstrated the same skills. I will be a Ashley client for life due to the way I was treated by these fine gentlemen.
Very helpful
Bought a couch from them, at first couch was great but then had to have restuffed 3 times. Recliner back of seat bent, repair man they sent said it was not strong and would bend again. No help in current dispute from Ashley. Also paid $300 for useless warranty
Ms Meesha was very professional and curteous.. It was a lovely experience. She answered all my questions. She was very direct and looked me in the eye at all times. She made me feel very comfortable at all times. I will definitely recommend her to all of my friends and family, as long as Meesha is there. I think she's an assett to the company, and I will return to see her.
excelent fornitures in quality but you must be visit others stores in USA for obtain the best style!!!
Meesha was very sweet she showed us options and was super helpful. Definitely going to ask for her when we return!
Very good good deals fast delivery.
The sales rep was nice he helped me get my stuff and at a decent price but when it came time to deliver it I waited two weeks and 2 days before my delivery date they told me that they did not have my stuff available then I had to play tag with the delivery people just to get some answers finally I had to drive to the store they reimburse me the delivery fee and I still end up waiting a month before I got my living room set pay for my living room set on September 9th it was supposed to be delivered on September 27th and now they told me it won't be here until October 11th long story short deal with the people inside the store because the customer service number they suck
It's a dump stay away
Kiana was super helpful and friendly and helped us on 2 separate occasions. Very happy with the service and furniture!
Good furniture options. Staff is friendly.
Brian Norton at the Linden store was fantastic. The first time we went, he helped us through all of our questions and guided us to the correct locations in the store. We never felt pressured to make a purchase, but left that day with a better idea of what we wanted. When we were ready to buy, we came back and were greeted by our first names (good memory!). He directed, made suggestions and we were able to make great selections. Brian was so helpful that my fiancé got me to back to buy a dining room table and we did not hesitate to go back him for the purchase. Overall, he made the whole experience pleasurable and as relaxing and enjoyable as it could be. I would recommend Brian to anyone who is looking for an honest sales person who has your best interest in mind and not just a sale.
Reasonable sales team. Got a decent deal with no hassle.
Great place and great value! Sales Brian gave us detailed recommendations and professioanl opions! Definitely will come back!
I needed a kitchen island or server. Vincent was very helpful in showing me all available options, the quality craftsmanship of the product, and he got me an excellent price. I will be returning in the summertime for patio furniture.
Brian was very patient with us, and explained everything to us.
Kelvin worked exceptionally well with me and left me with the satisfaction of being a happy customer! Jermaine was also very great. They both gave me amazing service at Ashleys. I will definitely be coming back. Once again, thank you!
Excellent experience. We worked with Jerome and he was beyond pleasant and knowledgeable. Great shopping experience!
Great collection, people took extra care to explain things.
Vincent was awesome! All questions answered. Not pushy but very helpful. Will definitely come back to Linden store
Vincent Vaz was great. He was very helpful from the moment we walked in the door. He was patient with me and very informative on the furniture. Make sure to ask for Vince when you pass by for the best customer service!
Jasmin couldn't have been a better help to me and my friend while I shopped for a sectional! She was patient, engaging, friendly, and accommodating - following me around the store while I took forever to decide. I was very happy with my experience and even happier with the sofa and rug I finally purchased!
Vincent was very helpful and very kind I really appreciated him being so helpful. Great service
Bad quality furniture had it for a while worst furniture EVER KNOCK OFF LEATHER DO NOT BUY FROM HERE.
Vincent was great to work with - very helpful
Excellent service, we were helped greatly and given the most information about the products we bought.
LOVE AT FIRST SIGHT: my Ashley sofa and love seat had the looks, the comfort & value so that I instantly knew this was the set I was looking for! TROUBLE IN PARADISE: there is a problem with my sofa. Oh no! (Music rises!) MAKEUP SOFA: Ashley satisfied my every sofa need - and with NO passive-aggressiveness! RECOMMENDATION: Go to Ashley Furniture in Linden and ask for Brian N!
Victor Vaz was a wonderful sales person. Very attentive, honest and helpful. Fully recommend others to this location and to see Victor.
Kevin a salesp erson there, was exceptionally, helpful, and courteous. The is in Linden N.J.
Wide variety of furniture. Nice sales person as well.
Mr Vincent was great
Vincent helped us out and was very open, friendly, and easy to talk to. Recommend coming to this store. It is my second purchase here.
Pushy salesman. Looks like being liquidated.
The sales representative was very helpful and we purchased a dining table set that we are in love with. After leaving the store, I did some research online and it turns out the table on their website is $100 cheaper and the delivery fee was also $50 cheaper. So basically, I overpaid $150 for the entire product for no reason. Wish the store could've been more honest to their customers! Update on 8/1/17: So the sales representative Jasmine saw the review and reached out to me. Not only did she explain why there was a price difference but she also honor it. She adjusted the price immediately and emailed the new receipt. The furniture was delivered as scheduled and the price exactlly what they honored and I wasn't charged a penny more. I am extremely pleased with her customer service and the great length she went. If anyone is looking for any furniture, please go see Jasmine at this location. She was excellent and by far the best sales representative with the best customer service skills I've ever dealt with.
Jasmin was awesome. In her sales experiences, customer service and overall person. She made our second visit to this Ashley's a welcoming one and most certainly make us returning customers.
Brian was really personable and knowlagble at this store. I love my couch and chaise set! Thank you; I'll be back!
Ashley furniture will work with you on prices very good experience.
We had a great experience at Ashley and love our new furniture! Our salesperson Brian was super helpful and helped us find the perfect tables to go with our couch and chairs.
Igor.. was my salesman...was VERY pleasant ..patient..funny..knowledagle...will definatly go back and ask for him for my next purchase...
Walked in today and was greeted by Jasmine, very polite and well informed about the availability and deals going on. Jasmine made our time there very enjoyable and comfortable. She made sure all our questions were answered and were answered with the correct information. Great personality. Would recommend her to all my family and friends. Definitely my new to go person at Ashley's.
Great customer service. The only thing I didn't like was the fact that the final price depends on your negotiation skills and I'd rather pay whatever the price is instead of playing with the numbers. That makes me feel that I am paying more than what is worth. Otherwise, great furniture store with affordable prices and great quality. I'll definitely keep buying furnitiure from them.
Yesterday was our first time at Ashley Furniture store in Linden, NJ. Since we recently closed on our first home, So we needed a lot of stuff! Upon entering we were greeted by Meesha who was friendly and eager to help us but not overbearing. She let us know where the sectional sofas were and checked in with us from time to time. I never felt pressured to buy anything at any point. Once we made a decision on an item, she made sure she found the best deal for us and even price matched a more affordable deal we saw on their website. We will definite come back again soon for more items we are in need of.
Great assistance.
There was a great variety of furniture. A lot bigger than what you would expect looking at the building from the outside. The sales staff, Jasmin and Tommy were nice and they gave us a really good deal on a mattress and 2 couches. I'm giving 4 stars because although the variety was great, most of the furniture there wasn't my style.
This a great showroom. I was looking for couches and they have a great selection of everything. my salesgirl Jasmine was great. Very friendly, dog friendly since I had mine with me and listened to what I was asking for. My options for couches was restricted due to size and color but we wound up finding something that was pretty close to what I wanted. And for the $500 price tag, I couldn't pass it up. Great experience and when you go ask for Jasmine.
Kiana is wonderful. Great customer service. She was very helpful and gave me good recommendations for getting my new sofa and area rug in the store.
Steve, my sales rep was very professional, personable and helpful. He sold me on my purchase. Thanks to great customer service skills.
Always a pleasant experience. No pressure, great quality and nice salesmen!
Brian N. couldn't have been more helpful and accommodating! We even referred to him as Superman!
Jasmin Collazo was so helpful! This was easily the best experience I have ever had at a furniture store. She listened to my needs, wasn't pushy, and gave me the scoop on all the options. I really appreciated her and will definitely be back to this location in the future!
We were attended by Jasmin who did a great job of assisting us. She was very knowledgable, friendly and never pushy. She and the manager Tom helped us get what we wanted at the price range we wanted. Very happy with our purchase and with the excellent service we received. Definitely recommend :)
Brian is the man one should look for at ashley furniture , very helpfull, customer friendly, helped me finding best deals with my purchase of king size bed and mattress. He's the man.........
Polite and courteous service. Sales person was very knowledge.
Brian was great, very helpful!
Excellent customer service! Extremely friendly and helpful staff especially Tom and Jazmin. Prices very reasonable with lots of modern style like seen on Pinterest.
Went last week to update my living room .. Vincent was very patient with us during our decision process he was very helpful ... would defently come back to Ashley's in linden for future purchases !!!
Vincent Vaz has Great costumer service .... awsome person very polite !!! Would definitely come back to Ashleys and see for future home furnishing ...
My family and I visited the Linden store a couple of days ago and Vincent Vas was great!
Great service! Only reason Ashley was the choice for me was because of Vincent Vaz
The sales representative was very pleasant, polite and friendly. She also gave us space to review all the merchandise but was available to answer any questions we had. She made us feel very comfortable. Further, she seemed very knowledgeable about the information on all the merchandise.
Jasmin Collazo is a wonderful sales associate. She took her time with me, got to know me a little, and made shopping for my living room set easy and delightful. She is definitely the person you want to see at Ashley Homestore in Linden, NJ.
Good selection friendly sales people prices are much better than they were before
I've ordered from Ashley Furniture in Linden, NJ multiple times and have never been disappointed. One of the main reasons I keep coming back is the service I get from Kelvin Bello. He is friendly, professional, knowledgeable and never makes you feel pressured. The store is filled with plenty of options to make everyone happy and it's all good quality. The delivery service was quick and efficient. While we had some minor issues with scratches, each issue was handled professionally with courtesy and concern and resolved in a timely manner. We will continue to use Ashley Furniture and will always ask for Kelvin.
Love it! 1/2 price if you don't finance!
Great service, Vincent is the best specialist. Very good prices and excellent quality. Exceeded my expectations. Totally recommend!!
someone always coming up to you. No peace when looking
Brian was a good salesman, will definitely deal with him again.
Brian was helpful and professional. Thank you!!!
Great guy excellent service
(Translated by Google) They are very friendly and serve the customer very well (Original) Son muy amable y atiende al cliente muy bien
Vincent was very knowledgeable and helpful. Got way more than we had planned, but at good prices. Thanks !
Bad service....
My wife and I saw Master Bedroom Furniture on the Ashley website - and wanted to see it in-person before making a decision. Had we not seen a better set On-Sale in the showroom - we would have bought the original one. Karen and Kelvin were Very Helpful, Professional, and Knowlegeable. We will be returning to them in the future, as needed. Thank You!
Great looking, solid furniture, great Sales agent Suny, and very helpful staff. They helped ensure everything came out great.
They only got 1 star because I had to pick a star but the service was horrible they told us they'd have our furniture ready on a certain date the customer service sucked they barely acknowledged us when we walked in as they continue to talk to the customer that they've been talking too and had us waiting.
Great stuff but kinda expensice
Great experience! Got excellent pricing! Jason and Tom were extremely helpful, patient and kind! Highly recommend going there for all of your furniture needs.
Great selections, helpfull staff, great quality items
Awsome experience!! Bryan was awsome. Great customer service, extremely knowledgeable. He was so patient with us. Great job
Came here just to look and was greeted by a very energetic guy named Jermaine had my best friend and I cracking up the entire time next thing I knew I was walking out purchasing a great set at a great price! Going back with my best friend in a few weeks!
Worst Customer Service!
We ordered 2 bed frames in the store, they gave delivery date on Jan 11th, I received email and phone call a week before the delivery confirming that my order will be delivered on Jan 11th between 3 and 7pm. So I took off for work on that day and stayed at home to receive the furniture, also I was able to track the order online. Suddenly I received an email at 4pm on Jan 11th saying that my furniture has been delivered and asking for the feed back on the delivery experience, i really shocked by seeing that email how can i get this email before even i receive my furniture. when i check the order status online, it says its delivered. I called the customer service immediately, they said that the item is out of stock and it will be get ready by February, she did not answer my questions, she said she doesn't have delivery date, no response from them until I reach them..Worst experience we ever had with ashley furniture. No help from customer service for the refund and asked us to stop by at the store to cancel the order. This looks like a game they are playing with customers to hold our money. I don't recommend this story, I will not visit again. You all and your Family a very happy and prosperous New year 2017.
Do not buy any furniture from this store. A couch was delivered with bed bugs, and we came to know after six months. Initially, we were thinking there is a problem in our house, but it was not. Later after 6 month we called the store and complained about this issue, and they refused to replace this couch. I am still paying instalment on this couch. Please do not buy anything from this store. Bed Bugs.
Largest store in the area great selection and pricing
The worst people and very unprofessional not good think guys before go to this location
5.0 star rating 12/1/2016 To say that my husband and I had an amazing experience at Ashley Home Store would be an understatement. We were having a horrible day with furniture stores telling us we would have no luck getting furniture in to our new home by Christmas (we are hosting!) We were almost ready to give up but then a guardian angel, Calvin (our sales specialist) walked in to our lives. He approached us without being pushy and gave us a few words of advice. His advice was so great, we decided to have him help furnish our entire home! His expertise (20+ yrs. in the biz) is something that I know we would never find anywhere else. Being first time home buyers, we needed a lot of direction and he was AMAZING! And the amazing-ness did not end there. Through the buying process and shipping he kept in contact and made sure we would have everything in time for the holidays. This is how you know he was totally genuine and not just in it for the commission. I recommend anyone to this store and especially to see our Calvin! He proved true, things happen for a reason and it there was a reason for us to meet him!
I moved to NJ from Los Angeles to start a new job. I needed to buy a sofa. Kelvin B became more than a salesperson, he became a friend. I will continue to shop and send people to the store. Thank you, Kelvin!
Me and my partner had an incredible experience at the Ashley Furniture of Linden. Jason Posso assisted us and it was all because of his incredible customer service that we left as happy as we did. Jason was not the typical sales guy that smothers you as you shop or makes you feel pressured into making a decision. Any question we had he was available, he recommended pieces based on the room and style we were looking for. This was all while helping several customers throughout the time we were in the store. My partner and I needed some time to discuss our options and actually left without making a purchase that day. Jason was very understanding. The next day we came back to the Linden store to specifically work with Jason. Thanks to Jason's help we got an AWESOME deal that fits perfectly into our budget and we are super excited for all the pieces we will be adding to our home.
Received a tremendous customer experience through Vincent. He is a charismatic sales associate who makes you feel comfortable in what can be considered a difficult purchase. He was very knowledgeable and offered insight to the furniture industry as a whole. Would definitely return for other household items.
We were greeted nicely by one of the associates who happened to be Jason. We can't imagine to work with a better professional. Jason is very nice and funny guy who went above and beyond to help us. Thanks to Jason shopping was really fun.
Calvin R. at Ashley Furniture Homestore of Linden is an amazing. professional & personable representative of the company. He is a complete expert in his field, knew the furniture, fabric & measurement of every piece in that HUGE showroom, saving us from walking around mindlessly. Calvin approached us immediately, with tape measurer in hand and led us to our dream couches. He allowed us to take the time necessary to make our decision. Because of this repore, trusthworthyness and unpressured approach, we also decided to purchase dining room furniture with him as a last minute add on. Congratulation Ashley Furniture for having such a dedicated employee ! We love CALVIN R !
I just left the store and my experience was terrible the guy told me if I wasn't buying today it was no point trying to see what mattress I wanted it got so bad I had to ask him could he please give me and my wife some space which is when the comment came I have no interest in ever stepping a foot back in this Ashely
I went to the Ashley's in linden. I was very satisfied with Kelvin who helped me out, I was being difficult at first and he took his time with me and helped me find what I was looking for and at a great price. He knows his material really well and made my Ashley's experience great.
I called the store to find out about a table cover for a table I bought from them a year ago when I got their corporate office on the phone I asked if this item was included in the 50 percent off sale and was told yes then I asked how much will the item be they said they are not allowed to say over the phone so I go to the store and low and behold they say it's not 50 percent off nice deceptive practices, furniture yes but not that yet I could not find it anywhere on their website. It just says 50 percent off. I will never shop here again. Needless to say I obviously needed the cover and ordered it anyway two months later past their supposed promised delivery time I am still waiting for the table cover when I call them on the phone to see what's taking so long they completely forgot me the same way I will completely forget them from now on and shop someplace else so buy here at your own risk!!
Went into this store a couple weeks ago to look at some pieces with my mother who's looking to buy new couches. We were helped by a fellow named Kelvin who was very informative, knowledgeable, and easy to talk to. We should be going back in a couple weeks to go buy the couches.
Excellent service, store manager and sales person were outstanding, left time to walk and see furniture first, addressed all questions, provided reasonable prices for good quality furniture Strongly recommend store
Very Helpful and welcoming staff. Very Expensive on the other hand . I ended up going to Bobs Furniture .
The worst furniture store!! Don't go in! Sales people so rude to you far to face and over the phone!! Don't shop there, there are so many other places to go and spend your money!
You are all kidding me with the positive reviews. Cant even get a person on the phone.
Customer service sucks !!! The delivery man made me waste my time and made me lose my day at job today, hope they never come back again and send someone who does their job professionally and left the package unattended, they damage the plan as a surprise
Please never buy from this store. They are pathetic in customer service and don't care about you or your money. I bought my home furniture from this location and got in to trouble. They never answer your call or don't even bother to call you back. Please stay away from these looters.
I never ever buy again in ashley is the worths chip material they use, and the warranty is sucks. Do not buy warranty because is something g discontinued u loss the warranty even u ha e just one year.
I had a very good experience with Ashley furniture home store in Linden. The representatives and the sale men were impressive and with good manner. The agents gave me good service
I recently bought a sectional from Ashley Furniture in Linden, NJ. A wonderful gentleman by the name of Daron Smith helped me pick out my couch and table and gave me an amazing deal. I could not have asked for better help. He was moving tables around the store and changing the set ups and spent a lot of time with me making sure everything was perfect. At the time of delivery, I was unsure if everything would fit and in a matter of a few minutes, this sectional (with the swivel chair) was set up in my apartment beautifully. Delivery came right on time, I was the first stop for delivery. These couches are comfortably, beautiful, fashionable and are easy to clean, especially with my dog. I could not have asked for a better experience and I recommend Ashley Furniture to everybody I come across. I also recommend Daron Smith to help. He was incredible.
We hadn't actually ever gone to an Ashley Furniture Store before, but we received as a group Anniversary gift a large Gift Card to buy some dining room furniture. When we walked in we were pleasantly surprised. The store was airy, clean and had a friendly, professional staff that was helpful and knowledgeable. Our salesperson actually lined up the three chairs I was choosing between and had me sit in each to decide easily which was more comfortable. He then turned the chairs over to show how well built each was. All in all it was a very nice experience and I will happily go back to Ashley even without a gift card!
Our salesperson was so helpful and not pushy at all. He helped us make sure we found the dining set we both liked and was unlike most salespeople who rush through a sale. We liked our experience a lot and will definitely be back in the future.
To All, "Ashley Furniture HomeStore, 1741 W Edgar Rd, Linden, NJ 07036". I have bought 2014, Computer / Center Table and this year 2015, I bought Dressing Table with Mirror. Both are very Good Condition. We are 100% Satisfactory. Customer Service is very Good, after getting the consignment - furniture, ASHLEY called and asked any scratches to the furniture, let us know and we will send our Professional to Polish the Wooden Furniture again, I said I'm Good enough. Last weekend also visited myself and wife, to look new furniture in the store and shop around and came back. Regards, Sravan
HORRIBLE costumer service. Just received a call the day before my schedule delivery that for NO REASON my sofa which is available and in stock did not make it on the truck and there is nothing they can do about it. I have purchased from other ashley's before and never had a problem. my order was place on 11/9 and THEY cancel my delivery the day before! you have got to be kidding me. WILL NEVER RECOMMEND THIS STORE TO ANYONE.
It's a great big store stocked with lots of attractive furniture...my family went in looking for a new reclining living room set (sofa, loveseat, recliner.) The set I had chosen from the website turned out to have the wrong size loveseat, so our assistant helped us wander around the entire area searching for and debating over the ideal choice. He was very friendly, patient, and devoted to finding exactly what we needed. Ultimately, we settled on something that we'd not considered before, which allowed us to make an interesting rearrangement in the room. The process of purchasing the items and working out a date and time for delivery was fairly simple, and both employees who helped us out were extremely polite and genial. There were very few other customers in the store, so it was nice and quiet, and we had pretty much their undivided attention. The men who came to bring the furniture into the house did a great job, too--right on time, didn't hit any walls, put it right where we asked. Likewise, when I'd called to ask the price of the set I'd picked online, I got a very friendly man who quickly and efficiently gave me the info. It would be helpful if all Ashley stores in an area had the same prices so you didn't have to call two or more, but that wasn't too bad. Also, I'd recommend more unusual colors being available; the furniture is all quite nice, but I saw nothing but typical neutral, monochromatic colors. Nothing wrong with these, but I was hoping to find some nice teals, blues, greens, etc. Our new set is tan, which is just fine, and it has some other features that make it unique among rec room furniture.
I had a brand new home built i bought a full 4 bedroom home full of furniture from ashley. I went to the linden store and worked with Robert Michail he was great. I was so worried about my brand new hard wood floors and any damage to the home . I was amazed the men that delivered and set up everything were amazing not a scratch anywhere .I know to good to be true and i am in the moving business my self . Well total experience i have to say on a scale of 1 to 10 i give them a 100. Thank you so much much ashley for taking pride in what you do from the sales office to the delivery excellent all around. Thank you Michael Ferrara
Great Experience.. good service.. My past purchases are still good.. hope this one will also last over 7 year
I have visited the Linden location twice... one with a friend who was shopping and one for a personal purchase. Both times, our salesperson Aramis was a pleasure to work with. I will definitely be going back there for future purchases.
We were greeted by a very personable salesman (Arimus), who was very knowledgeable and very helpful. We saved about $500 on our purchase of a dining room set, as it was on sale. Even though the set has not been delivered yet, we are sure we will love it.
(Translated by Google) It was a great experience to buy in Ashley and I recommend this store to people in very good quality and service (Original) fue una gran expreriencia al comprear en Ashley y les recomiendo a las personas esta tienda en muy Buena calidad y servicio
Shopping at Ashley is a great experience. My salesman, Calvin's extremely knowledgeable about the merchandise. He understands that buying furniture is a major decision and spends time with you figuring out your color scheme, floor plan, etc. He makes buying furniture a pleasant and exciting experience.
I loved shopping at Ashley, my kind of no pressure, very pleasurable shopping. Have already recommended to a few friends.
Very friendly. Very helpful. Great Service. Delivery of my sectional was on time. And I am enjoying it now :)
At Ashley Furniture, we had a great experience. Our sales person was extremely friends and helpful. Sold us exactly what we needed without the "pushy sales person approach." Financing was easy as well. Delivery was within the time frame we were told. When we need more furniture, definitely will go back to Ashley.
I love this place sales people do a excellent job.
Great experience the staff all came together to help us pick out our furniture and getting it delivered right on time for the holidays . I would recommend this store to anyone !
I had a great experience, I had gone to shop prices to compare to other stores and the salesman stayed with me the entire time knowing that I wasn't gonna buy that day. I went right to him when I went back to purchase and he was amazing
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
