Ashley Store & Outlet Maple Shade Township, NJ

Abigail was wonderful! She helped me pick out my dream set!

I came in to Ashley Furniture Store yesterday and was greeted by an awesome salesperson name Sara. We made a few purchases with some furniture but the highlight of the experience was Sara helping us out, she was wonderful, patient and very helpful with this purchase. I would give Sara a 10 star if so can. Highly recommend at Ashley Furniture but def. ask for Sara!!

The experience inside the store was fine no issues. Only once I left the store was the experience sub par. I had selected a couch and needed to return back home to verify measurements one last time for my entrance. Was told I could lock in price and they would email me a payment link as I did not have time to return to the store. Talked to associate to final and provide my info. Waited days with no link or further resolution. Guess my potential purchase was not enough margin for the effort to reach back out to me. Went to Bobs instead

Typical furniture. We went for a desk but they don't have many.

I ordered a dresser in person on February 23. I was told it would take 2 to 3 weeks to arrive. This being the beginning of the third week and not hearing anything I called to see if there was an update. The person I talked to told me that the estimated arrival date at the warehouse is April 14. This is not what was conveyed to me at the store when ordering. I tried canceling and the person told me I had to go in store to cancel the order. I’m so disappointed in this experience. The sales person was very kind when I ordered but this is false advertising and I wouldn’t have known about the estimated date of arrival if I didn’t call.

Abigail was awesome! She took good care of me. She was very patient with me. Thank you. Her manager Dayla on the other hand, lacked customer service skills. She came across very robotic and very much like an order taker. She whizzed me through the purchase process way too quickly. If it weren’t for Abigail, who walked me through each closing steps slowly, I would’ve walked away with my head spinning. Dayla needs to slow down or bring in a second person on peak selling days to assist her with closing out customer purchases. She was however, very helpful with taking my cash down payment. Other than that, I had a really nice experience! Abigail and Tina made my first time experience with you very pleasant. I will come back and I will refer your establishment to my friends and family. Thank you again.

Great experience. Tina and Carlos made picking out furniture a great experience. Thank you!!

Abigail is the absolute best! She has helped us to find the perfect furniture for my family room, bedroom, and living room! She personally hoisted the furniture around the store to ensure that the ottoman matched the sofa and loveseat pair. We highly recommend seeing Abigail at Ashley in Maple Shade for all of your furniture needs!

My wife and I went in to this store just looking for ideas for the new house. Upon entering we were greeted by Carlos who was pleasant and polite. Through 2 hours of conversations, walking, searching and trying out some beds/ sofas, Carlos was there to answer any and all questions. We never felt pressured to buy anything and he gave us space to make our decisions unbiased. Great service and very helpful.

They went out of their way to give me the best deal and I'm so happy!

Shipping to longer then told at purchase but overall good experience and I love my new furniture

Excellent service!!

Very nice sales person and the selection was great. A little expensive and I’m still waiting to schedule delivery. 60 days from order to delivery.

Beautiful store and staff Darien was so patient and helpful

Dom was very friendly, helpful and knowledgeable! Great shopping experience!

Go see Sara. She'll treat you right.

Frank was very helpful and knowledgeable. He helped us choose the perfect mattress.

My salesperson Frank and the entire staff was very friendly professional and efficient.

Abigail was a great help at the Ashley Furniture in Maple Shade, NJ.

Sandra helped us a lot with our furniture purchase. We came to store twice and her customer service was so good that we ended up buying more than what we came for because she gave us really good deal. Would definitely come back again for future purchases.

Junk

Whoever you have sitting at the receptionist desk when you walk in needs to change her attitude or she's going to drive out business. After expressing we were just looking around and didn't need assistance, she passively threw her pen at the desk and then still felt it necessary to follow us upstairs. THEN told us she wouldn't be able to give us the price of an item without writing up an invoice for it, so I don't know why she was so pressed to help us when she 1) had a piss poor attitude and 2) ended up not helping us at all. A large part of the reason why we walked out with nothing was because of how uncomfortable she made me.

I went to the Maple shade Ashley’s location for a couch. Dom helped me measure everything and pick the right couch for my needs. I was very happy with the discounts applied and overall experience. CJ was very helpful in planning shipping and explaining warranties. I will likely return and schedule an appointment with Dom for my other furniture needs.

Frank at Ashley’s in Maple shade was extremely helpful and knowledgeable. 10/10 experience.

Darien did a super job taking care of us at Ashley Furniture

Wonderful experience buying a new sofa! Darien was professional, knowledgeable, but not pushy. Chris was very helpful as well. Highly recommend this store and team for your furniture needs!

Had an absolute five star experience here at Ashley home store in Maple Shade! Darian, and Chris did a great job. I highly recommend this store Dela. The GM is absolutely amazing.

Dom provided an excellent customer service and walked through all the products that I was interested in. He answered all my questions with precise answers and courteously. Ashley firmitures, you have a Rockstar in Dom and CJ at this location. Great job Dom, jeep that going.

Very fast and professional. Dom made furniture shopping engaging and fun.

Abigail was a wonderful salesperson! She was helpful, informative, and took the time to walk us through many options!

I stopped by the store today and was greeted by Abigail. She showed me some great pieces at fairly descent prices. She was patient and answered all my questions. I will return

Damien (Maple Shade, NJ) was excellent!

Had an excellent experience While making a purchase at this location. My sales Associate Dom was outstanding. He was both professional and pleasant. He was informative was very patient and has a great sense of humor. He ensured that I had all the details necessary to make an informed decision Without being pushy. He followed up with me and made my purchase experience enjoyable. I must say the entire team there was very pleasant. I would definitely recommend.!

Darien was knowledgeable and personable. We found exactly what we were looking in a sleeper sofa without pressure or disappointment. The entire staff was helpful, charismatic, and efficient. I would recommend this location to anyone.

Giving one star since I did speak to a couple nice people but terrible experience. I bought the Ambrielle Oversized ottoman at the Maple Shade NJ location. The sales person said he was going to process price match to the price on Ashley furniture online. Manager says they can't price online since it's not an individual franchise. I should have stopped the purchase there but was in need for holiday. I spoke to another person and I pointed out the same item cheaper at other online sellers. They won't price match that either. Picked up item at warehouse location ( 35 mintue drive) and quality is just not good (flimsy build and plastic legs). That is my fault for only seeing it online. They want me to drive it back to warehouse and won't accept in store returns. I'm stuck with it I guess.

A worker named Ashley was super nice and helpful! She made my experience very welcoming and simple.

"Great store with awesome service! The staff was very patient and attentive especially Darien!!! making the whole experience smooth and enjoyable. Highly recommend this place 100%!"

Abigail was patient, kind, and knowledgeable. Just a pleasure to work with. I’ll definitely be back to this location!

Darien was informative, pleasant and professional. He made shopping for furniture a pleasant experience.

Terrible, deceiving, I don’t believe how they let a store does that to a customer without any accountability, i bought a 2000 $ living room set , came the wrong color and didn’t look like the material we wanted , when we tried to cancel it was such a long painful process,terrible customer service

We had an amazing and successful visit to the store today! Shout out to Abigail, Caroline, and Denisha; they gave us an amazing experience! We’ll definitely be coming back!

Abigail was fantastic! I will definitely go back!

They are very professional, friendly and courteous. They work hard to please customer

Great service, extremely nice RSA Abigail helped us at Maple Shade Ashley! Ask for Abigail.

Our sales lady “Tina” was nothing short of amazing!

My experience with Abagail was absolutely amazing! I was very pleased that I was greeted with a friendly hello, followed by a nice quick massage in their lovely recliner chair! She showed me around, listening to all of my needs. Abagail knew the exact set I was searching for while helping me to explore additional options! Excellent service Abagail!

Stay away from this store due to abysmal customer service. Our salesperson deceived us into thinking that we were getting one sofa, when in reality we were getting another. He assured us that the sofa we saw on the computer was the same as the one in the showroom, just in the configuration that we were looking for. However, the sofa that we received was a different feel. The day after we received it, we went to the store and complained. They said that we should have rejected it upon delivery, but we hadn't realized the error until later. It was difficult to evaluate it while the movers were waiting. In addition, my wife was not present to help me make the call. So, they approved us for a “re-select,” but there was no other sofa that would satisfy our requirements. The store instructed us to call a customer service number, which put us in touch with an offshore agent, who in turn, emailed the customer service manager. The agent told us that the manager would contact us within twenty four to forty eight hours. Unfortunately, when they did, we were unavailable, so they left a message instructing us to call back at our earliest convenience. Minutes later, we called back, and again, we reached an offshore agent, who emailed the customer service manager, and had us wait twenty four to forty eight hours. And so it went for a week. We asked to contact the manager directly, but nobody would give us their number. We even called a corporate number, which put us through to another franchised Ashley store. They could not help us, but they did tell us how poor this franchise was. All the while, Ashley told us that we had passed the three day re-select period, and that we would probably have to keep the sofa. Finally, we returned to the store, and said that the run-around had gone on long enough, and that we wanted to speak to a manager. The manager was not in, but the associate finally called a customer service representative, and gave me the phone! Wade, the manager, listened to our story and said that he would approve the return, and that he would remove the one hundred and fifty dollar pick-up fee, but that we would be responsible for the twenty five percent restocking fee, which amounted to four hundred and seventy one dollars. I stressed that he was taking advantage of us, after having already been victimized by the salesperson. He said that he hadn't witnessed what the salesman had said (implying that we were either lying or confused), but that he understood our position. I reminded him that the salesperson is an agent of his store, and that as an agent he represents the store in all facets. I also reminded him that he, Wade, was the manager and that he could wipe the balance clean if he wanted to. He said that he could, but that he didn't want to, and that he wouldn't. I stressed that four hundred and seventy one dollars would mean very little to Ashley Furniture, but that it was a lot for us. I was even very generous and said that we would split the difference, and that I would give him two hundred dollars. He flatly refused. I told him that I run my own business and that I make compromises with my customers in order to resolve conflicts. I asked him if he really wanted to dig his heels in over this, and make an enemy of us. He just stuck to “that's the policy.” Essentially, he couldn't care less. I told him that we would post this online, and that we would spread the word to everybody we knew. I told him that we were contemplating going to small claims court. He said that it was our right to do so. In the end, I asked Wade if he would give me his contact number, so that we could think this through, and then get back to him. He said that there was no way to contact him directly. So, in the end, we chose to get ripped off, and pay the fee, rather than be stuck with a sofa that we didn't want. We have since filed a dispute with our credit card company, and are awaiting a decision.

Only thing is I don’t want to have to wait until December for my couch to be shipped out.

Great experience. Abigail was a great help.

I have been looking for a couch for so long with no luck. Sara was the best and helped me find exactly what I want. She was so kind and made the experience fun. The girls at the desk were amazing as well. :)

Carlos Torres is absolutely amazing sales associate at ashleys furniture, he is very helpful & very impormative about his job,,, thumbs up to carlos 👍👍👍

My experience with Jason at the Maple Shade store was absolutely amazing! I was pleased that I was invited to look around and if I needed help he was there. Jason knew the exact set I was searching for. He also helped me to explore additional options! Excellent service Jason!

This was one of many purchases we've made at this particular Ashley location and we couldn't be happier. Everyone is patient, courteous and professional and even though we were settled on a particular purchase, they helped us find something better and for a better price.

Tina was super friendly and helpful. She showed us a number of different pieces of furniture and walked us through all of the options. Great job.

Jason was a great help, and also saved me $800!!! Can’t beat that. Everyone at Ashley’s is exceptional.

Wonderful experience today with Jason in the Moorestown store. He went over and above to help me.

The staff were knowledgeable and friendly. They were very helpful with finding the pie es I was looking for. Disappointed with the limited selection of piece in stock as I needed so.e right away

Very nice but I have purchased something else

I purchased a sofa from this store and I am still waiting for the delivery. There is no record of scheduled delivery and no one even contacted me. I was told that I should receive it in 2-3 weeks so I let my sofa go and here we are. I’ll cancel it if I don’t receive it in 3 days.

Just bought a living room set from Ashley Furniture in Maple Shade and Cheryl my sales associate was the absolute best!! Was very undecided and had a ton of questions, which she handled like a BOSS! Thank you again Cheryl.

Sara was very refreshing and knowledgeable. She made our experience purchasing furniture easy and enjoyable. She helped us bring our vision for our living room and eat-in kitchen come to life. Her and GM is very family oriented. They work very well together to ensure our purchasing experience at Ashley's was excellent.

Sara & Dayla were extremely helpful, and patient during the entire transaction. They even stayed after closing for us to complete our transaction on labor day weekend.

I am 40 years old and since I moved into my first apartment, I’ve always been a loyal customer to Ashley furniture I would tell everyone I know the best furniture is Ashley furniture durable, and long lasting great quality. Until this last purchase I made the dining room table that I purchased two years ago, with A very expensive protection plan The finish has been chipping off. I’ve never experienced this with any of the wooden dining room tables that I have purchased from Ashley so I called protect all USA by the worst protection plan company I’ve ever dealt with since my sales rep informed me that they will cover any scratches or stains to my furniture Once I sent them the photos and told them what’s going on with my table, they immediately denied me stating that it’s normal wear and tear. I would understand if the table was five or 10 years old, but two years for the finish to start peeling off. Unacceptable I do not use any harsh chemicals. I use a damp microfiber cloth to wipe the table. once a week, I would use pledge to give it a little shine And to top it all off the representative Iris was very rude and unhelpful I feel misled about what the protection plan covered at time of purchase and also very upset that the quality of this table is not that great for the price I paid

If you’re looking for furniture at Ashley’s in Maple Shade, please ask for Carlos. He is a great sales professional and easy to work with. Caroline at front desk has best personality and was excellent front desk presence. The dynamic duo made our experience an A+ and we will def be back

Frank Ryan was amazing!

Caroline & John were great and helped us through the whole process of getting our bedframe

The person who “helped” us told us our furniture would be delivered on the date that we move, which is why we went with the furniture we bought. After not hearing anything in over a month, we call the store asking about the status of our order. We were told we’d have to wait another month until it comes in which means we won’t have anything until then, which is extremely frustrating! We bought the furniture only because she guaranteed the delivery time! I feel completely frustrated and blindsided by the worker and the store. I won’t never buy furniture at Ashley’s store and I don’t recommend the store.

From the time we walked thru the door ,to the completion of our purchase,Jason's customer service was FANTASTIC!!!

Great service and help with Tina

Everything was great from the start to checkout. Tina and Caroline made our shopping experience amazing. Great staff!

Tina and Caroline were amazing. So helpful and attentive. I would definitely do business with them again! Thank you both again for all of your help! ☺️

this store has a great selection, and the staff are very friendly, knowledgeable and helpful!

Thank you thank you. I wanted to leave a review for Carlos who was absolutely wonderful with me today. I’ve been trying to find a small desk in my home, it’s a townhouse so nothing more than 35 inches and unfortunately you did not have anything here in the store or even online but I thought it was important to say how wonderful he wasn’t so helpful and showing me different ideas. Thank you.

Vanessa helped me find a nice deal for my couch.

Vanessa did a great job with helping us find what we knew we wanted. She also helped us look for couches for the future. She was really quick and informative in helping us!

Frank was so helpful and knew his stuff! Great experience and would recommend everyone to Ashley!!

Amazing store. Sarah is the best. Got me great furniture at a great discount. Delivery and assemble came with the furniture and that went smoothly. Thanks! Highly recommend

Tina was very helpful with our first sectional buying experience as newlyweds. She walked the entire store with us 1st and 2nd floor to make sure we found the right piece for our home. It was more than a furniture buying experience as we were able to connect on tips and tricks for our honeymoon to Italy. Very personable and kind.

I brought my daughter here to furnish her first apartment. We had very restrictive measurements to follow. Walid J. was very patient and kind. He worked with us to get our daughter the best price possible on the items she needed. We will definitely return for future purchases.

Waleed was exceptionally kind and helpful. I would like to express my sincere gratitude for your invaluable assistance today. It is greatly appreciated.

Waleed was a great help!

We visited the Ashley Store outlet in Maple Shade, NJ to purchase a bed set and Waleed has been our Sales representative who has assisted us, from the start has been professional, very polite with so much patience answering all the questions we had as we are the first time buyers. Also he has lot of knowledge on the furniture products and helped us to buy the 5PC bed set with good price. Thank you once again for your assistance Waleed.

Tina was great !!! She was so helpful and sweet, great experience ! Ask for Tina !

Waleed is so helpful he goes out of his way to help his customers

Waleed was very helpful and informative

I bought a sectional and table set from this Ashleys on memorial day and they are comfortable and look great! I needed a little more help in order to buy the sets but Ben was awesome and attended to me quickly and answered all questions I had! Received the furniture today so about a month later and the movers were also quick and did not damage the furniture on the move in. I will be back!

Mr Waleed help me , and he is so nice sales associate. I decided to take one bed but only his behaviour and encouragement , I took two bed combo pack. Thanks Waleed and Ashley for warm welcoming and supportive service.

Very nice

Waleed was great! Helped me find the right couch for me and left very satisfied! No pressure, just friendly and courtesy salesmanship. Highly recommend.

Waleed was amazing and very efficient. Loved the buying experience.

Tina was awesome as a saleswoman! She made the purchase so simple!

We found our dream couch for an AMAZING price! Tina helped us and made our experience so easy.

It was a great visit , we got dining room set, and Waleed helped us a lot.

Waleed helped us with a good service.

Waleed was helpful and made our experience very pleasant. He answered all our questions and made sure we left as happy customers with new dining set which we were on the hunt for.

waleed Jamil Was our sales person ! Great help and good knowledge of all the furniture, helped with our measurements and everything.

Big thank you to Laurie and Ben for helping me to purchase a new couch!

They are great , good prices, fast delivery

Waleed was an excellent salesperson. He was very pleasant and eager to assist me with my selections.

Ben and Lori were amazing. The couch that I wanted was out of stock until 1+ months so Ben showed us similar style couches that fit our budget. We are very pleased with the services provided by both Ben and Lori.

Tina and Ben were excellent. Loved Tina’s customer service. She was efficient, knowledgeable, and personable. We are very happy with our purchase!!!

Waleed - wonderful service by Waleed and staff. 5 Stars!!!!!!!

Tina was excellent and very kind! I’ll come back to do business with her any day!

Waleed was a wonderful associate. He helped us choose the best sofa that met all of our needs.

Waleed was courteous, professional, and attentive to our needs. He’s an asset to this company!

Sara was amazing! Helped us find exactly what we needed!

Waleed’s customer service was great and professional. He answered all our questions. Thank you for your help.

We had a very pleasant exoerience and our sales associate Tina was fantastic to work with

Waleed provided excellent service as we looked for a particular piece. Very pleasant experience!

Waleed did a great job with my family and I today!! He walked us through the entire process and helped us with getting the best discounts at the Ashley store today. We bought furniture for my new condo and I am so excited. I would highly recommend working with him if you're looking for new furniture!! Thanks so much Waleed!!!

Waleed was excellent!!! Very patient!!!!

Such a great store!! Everyone is so friendly. My sales associate Ben and manager Greg were the bomb!!!

Waleed is very friendly helpful

Walks helped us big time

Laurie was great! Very helpful & thorough

Great customer service, everyone was super friendly, thank you Laurie!

Had a great experience with Tina! So pleasant and helpful!

Tina was very helpful! Great deals on quality furniture

Great experience with a couch purchase. Sara was a pleasure to work with and very knowledge with all our questions. The new on site manager Greg was very pleasant and accommodating.

Tina was the best, everyone should come and see Tina for there needs.

Ashley furniture was great! Frank was very knowledgeable about their products. Great salesperson!

Sarah my sakes person was very nice with a pleasant attitude.

Do not buy from Ashley Furniture! I purchased a dining table and within the year I noticed the leg of my dining table was separating/cracking. After going to the physical store, I was told to call the customer service. A month later, I’m told that after their review they cannot provide any credit because the claim was made “close” to the 1 year mark. So beware! Even if you’re within the one year timeframe they will tell you they can’t help because you’re “close” to one year. Not only that but I was being accused that the cracking of the dining table leg was my fault and for that they cannot not cover “breakage”. Imagine being told it’s your fault instead of owning up to the fact that they do not make quality furniture pieces. I am extremely disappointed and I suggest you avoid purchasing at Ashley Furniture.

Ordered furniture on Feb 17 was told they would be here by the 29th of Feb. . Every week since they say great news it's expected on this date . And it's gets pushed later and later. Now supposedly will be delivered end of March. They didnt mention the 12 week delivery period until after we signed and payed .Should have known better than to not go to Raymour and Flanigan, we've always had furniture with in 3 days with them.

Horrible experience. Buyer beware!

Our experience with Ashley Furniture has been awful. We purchased a full section couch from them in summer of 2022. When they delivered the items it came in broken. And the delivery guys made a report of it and we were told that new piece will be delivered. Now we are in February of 2024 we are still sitting on a broken couch, they have been sending wrong couch or wrong part all this time and lastly we were told that this couch manufacturer changed the color so they wont be able to match the color so they said they will send a brand new set, so today delivery people show up at our door with 3 pc of couch, of course its not the broken part and or course the color does not match.. God know how many phone calls i have to make and leave messages to them again to get someone on the phone or at least do something regarding to this.. Overall our experience has been very very bad, buying again from them is not even an option for us, we rather to sit on the floor or sleep on the floor than purchase anything from them. I wish i could do 0 star because they dont even deserve 1 star at all

I went here with my family to hopefully purchase a new bedroom set. My experience was very positive! We were assisted by Larry, who was as funny as he was helpful. He gave us space to wander, while also staying close by making sure we saw everything without making rash decisions and he took the time to get to know what we were looking for in regards to color, style, etc. Overall, walked out buying our new bedroom set with a great discount and all within about an hour. Thank you Larry!

Buyers beware!!! I purchased a Caitbrook dining table with 5 chairs in June of 2023. On Christmas morning, my daughter went to sit on the chair and the chair broke! For reference - my daughter is 5” 0” & weights about 125 pounds. She is very athletic and was able to avoid falling. I contacted Ashley furniture and I was told to contact their service department and a new chair would be sent as the purchase was under warranty. I spoke with Robert in their service department today and he told me that they would send me a chair leg. I would need to contact another person to come and attach the leg at my cost!!! He said the 1 year warranty does not cover breakage!! I was livid, they sell me defective furniture and do not want to grant a replacement even though the product is under warranty.

Store manager is very rude. Cherry hill way more friendly

Had to give a star in order to continue. I purchased a sectional and recd in July. From Ashley furniture in maple shade Shortly after a few days to be exact when you sat it would make a noise like something was breaking. Then the one end became so low it was difficult getting up. I called store and after some time of back and forth sending pic etc. they sent someone to so called fix it. This person replaced webbing didn’t clean up all the staples which I’m still cleaning up. Again it was not repaired. I called again had to send pic (don’t know how one can tell from pic that sofa is sinking) they always say someone will get back to u well that’s bull I called again was told someone was trying to reach me I checked phone nope no calls! Then after calling again today some nasty rude unprofessional women in phila names Lorleen called told me the man who came out was a “professional” and deemed this was not a manufactures issue! When I could get a word in while Lorleen was being so unprofessional ) I asked then what is it? She led me to believe it was something I did. Also I would have to pay to have someone come out if I disagree with her finding. I paid for the protection plan why do I have to pay for anything? I already paid over $2000 I am retired. I am not nor is my husband over weight and she told me it’s normal wear and tear! I’ve had this since July! Besides being very unhappy with this purchase Ashley furniture should not let this woman Lorleen treat customers like this. I have purchased from Ashley before never had a issue but now I have a issue with this furniture and this employee who let me know she is the boss shame on you Ashley furniture!!

The store was very nice well organized and customer service was great one young gentleman named Jomar was very helpful he was friendly, and patient and his insight on the furniture was great I was able to come to my decision making much easier with his help. Overall happy with my experience at Ashley’s

Jomar was very knowledgeable and had my best interest in mind at all times!

Jomar was so helpful and kind, I was unsure about certain furniture but he made me feel comfortable and confident with my pictures! I will definitely be coming back again and looking for him to help me!

Would give zero stars if given the chance. We purchased $10,000 worth of furniture from the maple shade location. Kitchen table, chairs, island, side tables, coffee tables, recliner, love seat, couch, and another table. Purchased in June, received in July. The day it was delivered there was razor blade cuts on the furniture and stitching issues. We contacted the insurance we pay for, 3 days after receiving. They could not locate our information. We went to the store and they can find our information but couldn’t help us in store. Called back insurance and still same thing. They’ll contact us in 24-48 hours. Never hear anything for weeks. Followed up with them and the bank and made a claim. The bank and insurance don’t side with us and deem us responsible. At this point we don’t want any of the furniture but no one seems to help us. Still calling all the numbers, the store, the bank, the insurance, the manufactures insurance. No one will help us. Today, 10/4/23 was told by the manufactorer they told us “it won’t be covered it is what it is” there’s zero supervisors apparently. No one will help us. DO NOT PURCHASE FROM HERE. Rips, razor cuts, screws coming out, furniture sinking, detaching from its self. Do not purchase

Sara was wonderful. Quick, easy, and hassle free!!! Thank you so much for your help!!!!

Walked in to look at tables and left with a couch. We were greeted by a kind gentleman by the name of AJ. He immediately informed us of the "Super Sale" they had going on. We ended up seeing a couch that we fell in love with. It was super comfy and fit in our space perfectly. AJ explained everything in a friendly professional way and helped us get the best possible price for our purchase. We are very pleased and will return!

Sarah in Maple shade sales is just the greatest! She helped my husband and I purchase a couch and love seat tonight and after multiple stores and reluctantly having to buy a new couch due to our lovely dog chewing the current one. Her and Chris made the buying experience Wonderful! We are excited for our delivery!!!

Laurie was AMAZING. My bf and I are moving into an apartment, and Laurie was so patient and SO helpful. I can’t imagine a better salesperson. She made the process so easy, comfortable and exciting. Thanks Laurie!!

Laurie G. is outstanding! The entire staff was patient and helpful. Please stop by and see Laurie at Ashley in Maple Shade.

I worked with Laurie twice in our hunt for a couch and she was so helpful, so patient, and so positive. I’m so glad I went back to her for ordering because she confirmed our measurements would fit the couch and answered all of my questions without judgement!

Frustrated. Waited 3 weeks for my furniture. I had received text notifying me that delivery would be from 10am-2pm, but they show up at 9am, so I ask my sister to receive furniture. And she send me a text that table and chairs are damaged. Si now I'm suppose to wait 7- 10 business to get a call. And I paid for the insurance. I am so frustrated.

AJ was a big help with the purchase of our new mattress!

We came into Ashley’s today and had an awesome experience with Laurie! She rocks!

They have a decent selection of furniture. The associates weren't that pushy but the pricing is way too high for the quality of furniture

I can not say enough about my experience at this Ashley. I wish I could give Laurie Gallagher and Chris 10 stars I would. Laurie was so pleasant to work with, she really cares about her guests!! If you are looking for furniture please do yourself a favor and save yourself from any stress ask for Laurie Gallagher she will definitely take care of you! Excellent customer service!! Chris was a pleasure to work with too, check out was a breeze.

Had an excellent experience. Did not plan to buy anything but a mattress for my daughter and ended up buying a whole lot more. Customer service was phenomenal. I'm not an easy customer but they made everything smooth.

Laurie and Sierrah were great!

Laurie was amazing and very helpful it didn't take us long at all. I appreciate her and all of her help

The person was very helpful and answered all my questions in a respectful manner

Frank and the Ashley team were so helpful. They understood my family and I were military and ensured we had one less thing to worry about during our move.

We had a great experience at Maple Shade Ashley’s and our salesman Frank was wonderful highly recommend Ashley and Frank.

Buyers BEWARE!!!!!! Went To ashley Furniture Feb 6,2024 and Purchased Living Room Furniture, first of all I knew something was suspicious when the manager looked at the sales person Laurie Gallaghar a certain kind of way , only to get home and realize they had over charged me a extra $117 in sales taxes( How many other people do they do this to that don't pay attention?) I thought that was the reason for the look he had given her, she promised me my Funiture would arrive the first week of March, because they deal directly with the Manufacturer even though i questioned the fact that the website said it was on backorder they said it would not be a problem, every month i went into the store for them to lie and tell me it would be here the end of the month for 4 months and here it is May, still no Furniture and they are still selling the set it's on the showroom floor knowing they can't get it in stock! I will Never shop here again.

Frank was exceptional…awesome customer service

Ask for Frank. He is the best!!!

Unfortunately, after assuring me that the store would price match; online vs in-store price and apply Memorial day promotion discount; they made multiple excuses of why they couldn't . The classic bait and switch along with a touch of gaslighting! A company is only as good it's word. Integrity is everything. Buyer beware!

Came in spent 2 hrs found 3 nice pieces, 1 was doorbuster special 2700 which included free shipping and protection plan, at the checkout we get charged another 349 for protection plan which was included. But the manager states it was breakdown in communication, very unprofessional. So if you go to Ashley expect phantom charges and whatever pricing the salesman gives you, don't believe a word.

Used to be a loyal shopper at R & F but their quality has gone way down over the past several years. Bought to night stands and a dresser that were very cheap. So I switched it up and went here. Really great service and selection. The stuff is not cheap but they let me finance for 24 months with no interest! Be careful though, they will make you pay the sales tax up front. They do tell you about it. Got a sectional and a new kitchen table. Really happy I went here.

The staff looks hungry to make a sale and the furniture if too over priced. Not good for furniture the is made on and assembly line.

All the “wood” furniture felt super cheap. They had IKEA-quality furniture with luxury prices. Very disappointing.

table is cool

Awesome store with great selections

Worst experience ever. Ordered my furniture in October, didn't receive it until Mid-January. When i finally received it, half my couch was the wrong color! To add insult to injury, the lady I spoke to, was extremely annoyed with the delivery guys and I, as if the mistake was made on our end. Nonetheless, she never corrected the issue. Now I'm left with a tiny couch and have no idea if I will ever get the "entire couch" I paid for. TRUST ME! Go to another Ashley's furniture and thank me later.

Excellent experience at Ashley Home Store today! Our salesperson Laurie was very knowledgeable and saved us a lot of time! Laurie was friendly, she knew the floor and product well and made everything easy! Thank you Laurie for a great experience!!

HAHAHA. what a joke!! Terrible customer service. I was there 20 minutes. No one even said, hello or smiled....nothing! 4 sales people literally walked away and REFUSED to make eye contact with me. WOW! Never will I come back or buy a single anything . Trash furniture with zero quality anyway.

Saw an Ottoman about a week before Thanksgiving which the salesman told us was $499. Didn't buy it and a few days later (Tuesday) we received a flyer in the mail for 30% off everything in the store. Went back to buy it and the Ottoman was now $639 with 30% off was $449. Decided to buy it anyway because we were told it would be delivered to the store in 3 days (Friday) for me to pickup. Cost me $40 extra to have it shipped to the store from the warehouse. Friday came and they said maybe Monday or Tuesday. Called on Monday evening and they said 2 weeks. Finally had them deliver to my house after 2 more weeks and the Ottoman wound up in North Jersey. Waited 10 more days (now December 10th for the delivery and they cancelled it due to no driver. Saw one cheaper online and Ashley said they'd price match on their website. So when I asked them to match the price they said some websites they won't match even though it's the exact same ottoman. Totally fed up with their ineptness. Bought thousands of dollars of furniture from them over the years. NO MORE!

Water all over the second floor. Just didn't like the wibe

Friendly staff, great prices

Went to Ashley looking for living room furniture and found something I really liked, but Zack the Jack &$$ manager was so customer unfriendly that I walked out! Little did I know, he actually did me a favor because I ended up going to Macys Furniture Gallery on Route 38 and the same set was close to $3,000.00 cheaper.

We went to a number of well known furniture stores in the area. We weren't happy with the others. The Ashley's in Mapleshade far exceeded our expectation. Shima was our salespetson/design consultant. She is awesome. We outfitted 2 rooms and went back same day knowing she will be there to help with the 3rd room. Sophia helped reserve the 3rd room for us and Zack was very helpful and supportive. We enjoyed the shopping experience. Thank you BC/CC

A big thank you to Cristina, the office manager! She listened, understood, and then followed up until my order was corrected! Great go to person!!!

Great experience for choosing the best right bedroom setting for my new apartment. I was very excited about having credit limits of finance to meet the qualifications.I am so delightful that I was able to get one in Ashley's department furniture .My bedroom will be arriving in the next two weeks.

Great shopping experience.

The experience that I had in the help from Dwayne Johnson was awesome. And I thank him for the help he has given me. I will use him again.

Had an extremely good experience with Dwayne Johnson at Maple Shade Ashley. He helped both my Mom and I tremendously. Would definitely recommend him and will use him for any future purchases.

Great Customer service and variety of options

Honestly the staff is as helpful as can be, but it does not make up for an awful franchise corporation! My boyfriend and I bought our sectional couch and it was delivered at the end of june/beginning of july last year. Around November, the recliner started coming apart from the rest of the couch on a regular basis and the chaise lounge cushion started to drop on the left side. Due to it being the vusy season I was not able to call til January, which was still only 6 months in of having our couch. The service department sent out a third party tech to try to replace parts to get the couch to stay together and get better pictures to see what was going on with the chaise. The tech stated that they could only replace whay was sent but they could not get it to stay together and suggested buying a carpet since we have hard wood floors and that would prevent it from slipping, which was frustrating that we would have to spend more money to buy a carpet and took pictures of the couch but this was 2 months after calling that he showed up. I called back a few times again requesting assitance and the service department was closed at the time and finally called back in July and got through to service department and service advisor/manager was very rude and unprofessional and stated that only since there was a record of this issue going on since January would they even send a tech out to look at the couch, when I have stated that my recliner still does not stay attached to rest of sectional even after buying an area rug and sticker pads to hold the rug from sliding, and the left side of the chaise lounge dropping almost 5". They sent out a second tech from the same third party company, who flipped my couch over, flipped it bacj and put it together, the recliner still not staying together, told me that it is not normal for a cushion to drop almost 5" in the first year and supposedly reported back to this awful company that it is normal wear and tear and that my floor is the issue with my couch! The one sales advisor Cris and Manager Sophia have emailed corporate on my behalf and they still will not do anything to honor the 1 year warrantee on the couch, and I have just been asking since January to have this fixed. Honestly do not waste your time with them at all! I have tried even calling ashley furniture corporate and they said due to buying from the franchise location, which is no way of knowing from looking at the building it is a franchise, that they can not do anything, and you must go through the franchise corporate who does not care to help anyone!

Schima was an AMAZING salesperson and she was so patient and had great taste in furniture. She was the reason we came back and purchased the three tables! I can’t recommend Schima or Ashley furniture in maple shade NJ!! Go there for all your furniture needs - home of office!

Flea market approach to furniture, with a new car salesperson polish. Their empathy and emotions are a pure façade. They are controlled by corporate like the Wizard of Oz. Contacting Consumer Affairs Division of NJ is a complete waste of time and they know it. **** WARNING - STAY FAR AWAY ***

Nice and helpful sales and finance staff got a great discount.

dwayne johnson is the man gets you what you need with no BS, give this man a raise.

We had an easy, straightforward and welcoming experience. The store staff was knowledgeable and not overly aggressive with attempting to make a sale. They helped us finance our furniture painlessly. We can’t wait to come back here for our next furniture purchases.

My Wife and I were just in to. Purchase a dinning room set 6 chairs a bench and table we had the best experience in this store our sale rep Dwayne was very professional helpful I can’t thank him enough we look forward to more purchases in the future and will pass on our positive transaction

Good selection of bedroom sets.

This is the worst store on the planet, everybody is confused and not on the same page, nobody does their job right or takes it serious, they lie to you about delivery dates so you can pay, once you pay you won’t get your items til months & months later. I spent 10k with them & I went through hell, called the company over 20 times, including 3-5 visits just to push them to get the items delivered. Keisha the sales manager is very horrible at her job and irresponsible, even when I got the items delivered it was missing a piece. I bought a item off the floor she said she will take it off the floor I came in 2 weeks it was still on the floor, she’s lucky there was no extra scratches on it. Communication is horrible and they try to make jokes instead of fixing the issue. I escalated the issue to Sophia who helped out, she’s responsible with her job. When I was still having issues Sophia was absent I escalated the to Chris who had a horrible attitude, never returned the calls, didn’t want to escalate the issue up, continue to lie that he was the only one in the store, they didn’t want to work through their mistakes and fix them. I was finally fed up and tried to return the items since they didn’t want to help, she tried to charge me 25% fee for their mistake. He said I have to resolve the issue with customer service for their mistake. I told him call customer service and explain it to them he said he can’t just call them. The store needs new staff because it well get ran to the ground. If you want a stress free life DONT SHOP HERE! Shop at your local stores, shop anywhere besides here! Worst store, worst managers, horrible staff. Chris is very horrible a manager at the store that can’t even smoothen a situation. I wish I can give them negative stars.

Looking for a bed, mattress and dining room chairs. First, we were greeted by the manager who told us where things were in the store but then turned us over to a salesman. He rushed us through the downstairs and then said to go upstairs and where the elevator was. He said look around, I'll be up in a bit. When he finally came up he rushed us through again. Needless to say we didn't buy. Anyway, the furniture looks cheap.

Worst experience ever, terrible service. Just moved to new area, Purchased $2400 of furniture (bed & couch) the first week of June, delivery was set for Saturday June 25th. The time frame was between 12pm-5pm. Waited all day that Saturday and they call me at 4pm saying the delivery guy got hurt and they’d come the next day (Sunday). I waited all day Sunday got no call or alert about the delivery so I call the store for an update and they tell me that they don’t even deliver on Sundays. They couldn’t even get a hold of the delivery team because they’re “separate”. At this point I’m irritated because nobody even knew where my furniture was or when I’d received it. Long story short I had to reach out multiple times, talking to several different people, calling different numbers just to get a delivery date. They delivered the furniture the following weekend but damaged my railing and gave me a CRACKED headboard. I reported the railing scratch a few days later and they tell me it’s been past 3 days so they cannot honor the damages. When their own delivery guy took pictures of the scratch himself! On top of this they didn’t even screw in my mirror on my dresser all the way so it was wobbling. If I didn’t reach out multiple times for my furniture I probably would’ve never received it. Their customer service is terrible will never order from them again.

On July 5th, I received a delivery from this store. Two of the items are mildly damaged (dining table and dresser). The platform bed frame I received is completely unusable. The mattress sinks to the bottom of the bed frame and there is almost no support for my mattress. The delivery people were unable to address this issue. I contacted the store in Maple Shade, NJ who told me to contact another number before I could even finish my sentence. I called Ashley customer service and opened a ticket. I had not received any update on this ticket's status and attempted chatting with an agent online. The agent was unable to look up my order. The agent did provide me a number they said would let me speak with a manager. When calling the number I entered a phone tree that did not lead anywhere. Yesterday, July 14th, I was able to speak with a customer service agent. All I requested was an update, which they were unable to provide. When I asked for reassurance that my issue will eventually be resolved, the agent could not answer. I was then transferred to another agent who said more of the same and did not help me. All I am looking for is a simple yes or no answer to whether or not the bed frame I spent thousands of dollars on will be fixed or not. It is incredibly disappointing to work with a company who's customer service team is kept in the dark. I will never work with Ashley again, and I recommend others not to waste their time. Today, July 15th, I learned this store is owned and operated independently of Ashley Home Store. It is a licensed retailer. More reason not to waste your time here.

I had to edit this review to give the owner a fair review because they said on that particular time they were short staffed! When I visit again will update!

Took my money for a custom order and 8 weeks later called that they were no longer able to fulfill my order. Had to go back into the store to get my money. Terrible customer service and do not waste your time here.

Worst company ever. From the prices I would never have guessed it was an outlet store. I walked around the store for about a half hour before even being acknowledged by the many salespeople standing around. When I finally decided to ask for some assistance the salesman had no problem helping me accumulate $10,000.00 I furniture for my newly purchased home. Never once did the salesman ask about measurements, just happily pointed out items and wrote down numbers. When my furniture is was finally delivered and it was too big for the space I was told by customer service it was too bad, it was my problem and of course my personal check had cleared already. Noticed that the sofa has a huge hole in it, the USB ports in the tables do not work, velvet chairs had stains on them, my sons bunk bed has splits in all the wood pieces(bed can not be used as a bunk bed), entertainment center is missing screws for the bridge and the dowels for the glass shelves. Customer service keeps saying I need to be patient the parts are coming from China. I told them to come get their furniture and give me a refund and they refuse. Ashley furniture store won’t help me because they already made the sale and cashed the check so they don’t care. Thinking of selling this furniture and purchasing quality furniture from elsewhere

Excellent service Sara worked with us to find everything we needed. She was so patient with us and found us the best prices. The finance department was Excellent as well. If we need anything else we will be back thanks again for the awesome service

Prices are very high for the cheap furniture quality & NOONE greets you at the door associates behind desk just sit there & eat, nothing is ever available & you wonder why people choose Bob's Furniture.....

High end store and employees that try to help you will try to make you buy something right then and there they don't want you to leave without purchasing something. That's always very uncomfortable.

We have bought many pieces of furniture from Ashley’s in the past, but today was by far the best experience we had with our salesman by far. Evan D. at the Maple Shade NJ location is by far the best to help you find what you’re looking for and for the best price that works for your family. I’m not going to lie I am a very tough person to work with as I am very indecisive and it literally took me more than 2 hours to decide on a living room set, but Evan stood by us the whole time and was so patient and kind. He definitely made this shopping experience the best yet at an Ashley’s store. He is the epitome of great customer service and others could learn a lot from him! Thanks Evan for an amazing experience! It was a pleasure working with you tonight! #Evanrules

We purchased furniture three months ago from Ashley in Maple Shade New Jersey. Our furniture was scheduled for delivery between 8 AM and noon. The night prior, we were contacted to ensure we were going to be home at 8 AM. Apparently our furniture was loaded in the truck for the first delivery of the morning. At 12:30 PM we were still without furniture and notified that it would not be delivered until 2 PM. We were contacted three times following, each time with a later delivery time. No one can tell us when the furniture would be delivered. We originally asked for the furniture to be delivered on Monday the fourth. We were told no. Now, we have been asked to delay our delivery until Monday, after taking today off of work and waiting around now over 12 hours. I would never purchase furniture from Ashley again.

Great costumer service !!! Jen was awesomee!!!! Super great costumer service !! Would come just for her customer service

Went there with family looking for something specific. They had a lot of furniture.

Good selection and reasonable prices

It’s not the store, but the “customer service” that is the absolute worst. You better hope that your furniture doesn’t break like mine did. This is not the type of company that wants to help you after they sell you faulty furniture. Buyer beware!

I am giving Ashley one star not for the quality of the furniture even that is an issue in itself but their financing group, Great American Finance. The company charged me in interest even though it was an interest free agreement and one of the payments I made went missing. Through the BBB the lost payment issue was resolved but I filed yet another complaint with the BBB due to the interest charges, which has yet to be resolved. You cannot get in touch with people at this company and when you finally do they tell you a supervisor with be in touch, but again that never happens. It has been a nightmare resolving these issues and shame on Ashley Furniture for dealing with such a company.

We just purchased a sectional from Ashley Furniture. We love the furniture and the shopping experience was great. I would recommend Ashley if you are looking to buy furniture.

Just received new sofa and loveseat purchased at Ashley Furniture in Maple Shade NJ. Josh was a great salesman. Everyone who worked there was amazing. And delivery men were professional and courteous. Would definitely go back there again.

Hey prices, great selection, and great staff. Joshua was very helpful. 👍👍

So expensive.

There is a reason this location has such a low rating. In a time of trying to get people to buy local instead of just making purchases online I went to the Maple Shade location to see a sofa that I saw on their website. I found the sofa myself and walked up to the counter to place an order. When the price came up $150 higher than the price I saw on their website I showed the salesperson the website. She said she can’t go that low and called her manager. The “manager” wasn’t friendly or welcoming to us and only talked to the salesperson at that point, right next to us. He then went to his very important manager workstation to look up the item only to tell the salesperson he wont do that price because “online” is showing out of stock for 8-14 weeks when this store has it in stock (I went to look at it in the store and knew it was 8-14 weeks from seeing it online. I didn’t need it to be in stock). I then needed to interject so he actually speaks to us rather than through the salesperson when he is 6 feet away. He then drones on about the corporate website and they’re a franchise etc. I said do you think that difference should be the customers concern and the website referred us to Maple Shade. It’s interesting from listening while he spoke to the salesperson that he was going to match the price but because “online” doesn’t have it in stock he isn’t going to match it. So it was very apparent he could match it and just chose not to. I also told him the time frame of 8-14 weeks is fine since it’s just going in the basement. So his poor customer service skills lost the “franchise” a sale and irritated me enough that he also lost the “corporate website” a sale. The fact that upon further investigation the website actually addresses this topic in the details shows this is a common practice and problem. Many companies have the ability to run franchises and corporate stores without having these type of pricing issues. So don’t expect prices you see on the website to be available in Maple Shade. Save yourself a trip and just order online or find a better company to deal with. That’s what I did.

When I moved to this location, I was shopping for new furniture for my Den. I found at this Ashley (Cherry Hill) the very set that I wanted from the other Stores, at a deep discount. The staff were friendly and helpful. Very happy with the furniture still, 4 years later.

The manager is very nice. Giving military discount.

Terrible service . Poorly educated people do not care to assist you . I spent a long time looking for something, and they didn't want to help. I hated the service. I will never come back .

This review is for RT.38 Maple Shade, NJ location. I order a mattress in August 2021. I was told it would take up to 4 weeks to come in. I agreed to purchased the mattress with this in mind. After 3 weeks I called the store in maple shade to receive a follow up on my delivery for the following week. I spoke to someone at the customer service desk and she informed me, she does not know where my mattress is and has no ETA and she will send an email and call me back. I called again the following week, spoke to someone different, I got the same answer. After 2 times of no call back as promised. Called again and I asked to speak to the store manager, I was transferred to the office manager, and she was very rude to me. She asked me if I read the back of my receipt, and that I have to wait until November 9th before I can cancel without penalty. Even though, yet again no one knew where my mattress was or had an ETA. I then visited the store to speak with the store manager to see if he can help me. He informed me it takes 6-8 weeks to get my mattress and passed me along to his customer service rep. He showed no care or interest in helping! I was again told an email will be sent and I will get a call back. No call back again, I called again and I got the same answer. I stated I was going to call corporate to see if I can get answers. And then I get a call back the next day telling me, they found my mattress and it’s on the truck for delivery and I should be expecting it in 2 weeks. Again no delivery call within the 2 weeks. I called the store to follow up, and was told they now have no clue where my mattress is and no longer an eta!! I have now waited 9 weeks and still no mattress or an ETA on delivery. I have informed the employees that I’ve been sleeping on an inflatable mattress throughout this process. After this review, I am going to contact the corporate office to express my concerns for the lack of CARE, follow up, follow through, and product knowledge at the Rt. 38 Maple shade, NJ location. I would not recommend to shop at the location… buy elsewhere!

Go to the outlet section in the back. Find what you like. Find it online much cheaper! Everything back there is sold by many retailers online cheaper. I had a different Ashley's price match because the manager here wouldn't.

Nice clean store. Lots of different couch choices.

Great experience! Nice layout, lots of variety, helpful staff. Ordered 2 couches and even the delivery went smoothly. Thank you!

Not really great deals for an outlet...

I am really happy to work Ashley.They don't any problem when i wanted to return.

Don’t buy furniture from this company. Sent wrong furniture, sent unprofessional delivery company who damaged my walls and Ashely said they were going to fix and now saying they are not after a month still haven’t receive second piece to my couch. Terrible customer service all around.

Employees have no mask, considering the climate where in. The receptionist coughs in here hand and still handles my paper work without using sanitizer. Forget the pandemic, it was nasty!!!

Save yourself the waste of time and drive the extra ten minutes to go to the other Ashley furniture store in Cherry Hill. This one in maple shade is way overpriced compared to the one in cherry hill and offers way better deals with free delivery no minimum and offer 5 year interest free.

Visited this location today during their grand opening event and was greeted & assisted by salesperson EJ. EJ did a great job answering my questions and engaged his manager, Christian to help finalize my purchase. Kudos to a job well done Christian & EJ! Wishing you much success at this new location!

Excellent customer service. Your most patient employee was Zach he is one of the best. Thank you Zach!!!!😃

Nice quality recliners at a reasonable price. COVID caused delays in delivery but, that was stated up front at the time of purchase. Delivery crew was nice and set up the chairs for us in the house.

The salesman was fine but since my purchase the chairs have gone on a 20% off sale. The chairs have not been delivered yet so I tried to discuss a possible review of the first price to now include the sale price. No one at the store could help as they needed to speak to a manager who would not be in for two days! Incredulous for a company this large to not have professionals on staff to make a decision when a customer has a question! Well, the answer did come after I called several times...........there would be no sale adjustment with the now 20% off on chairs that I do not even have yet. So Ashley furniture is definitely a disappointment!

Zack and all the staff at the front desk were very kind and easy to work with. They made the process of buying a new couch set simple. When a potential issue came up they were open and upfront and assured they would do whatever they could to fix the issue. Overall, great shopping experience.

It was a good visit

So disappointing! It's been almost 2 months since we purchased our bedroom set. We were excited that they were going to deliver within a week. Delivery showed up and bed was broken so they had to take it back. 2 weeks later delivery came again and once bed was together they realized they didn't have all the parts to the stars and some hardware. We reached out to the main company and they told us they have no clue when we will get the parts. I really hate this experience so much I wish they would just take the website thing back and refund us at this c point.

Great discounts

The sales man Evan was awesome

The absolute most incompetent furniture company you could possibly deal with. Stay as far away from them as possible. We were warned but since we used Ashley in past we purchased 4 rooms of furniture anyway. From the store employees, to the customer service department to the warehouse manager. Deliver dates promised. Changed multiple times. Furniture delivered 5 months later in pieces. Wrong parts delivered. The delivery guys were great and were helpless due to the incompetence of the customer service and warehouse managers. Take our advice NEVER purchase furniture from Ashley furniture. They will tell you whatever you want to hear to get the sales and will do whatever they want. The store blames the wharehouse. The wharehouse blames the customer service department , the customer service department blames the manufacturer. The customer comes dead last. Stay as far away from them as you can. The definition of incompetence.

Good service at store.

Awful customer service. This is my first ever google negative review, so this says a lot about how terrible they treat customers. Was told numerous times our furniture would be picked up since it did not fit, and was lied to and given the run around each time. Still stuck not knowing what to do.

If you want the drivers to damage your neighbors vehicles and then have them threaten you then this is the best place to order from...

I wish there was a no star rating. Buyer be aware!!!!!I ordered a fireplace/entertainment center early Dec, 2020 and delivery early March 2021. When I called on March 13 , 2021, I was told it could be delivered May or not at all so my choices was to wait, cancel or pick something else out. I cancelled the order on that date. Payment was made via credit card, and two stimulus credit cards. The person at this store did not keep the credit card (as we were told she should have by another store employee) and never told me that if we cancelled we needed that credit card to issue a refund. Numerous phone calls to the store to get a refund and Now I am now being told they do not have a record of my cancellation. Bad customer service. Ashley can certainly credit my credit card the full amount or issue a check for a refund, it is done all of the time but they are choosing to keep my money and wasting my time.

Customer service was good however the delivery charge was insane. In store delivery charge for a loveseat was $106. I've never paid that much for any furniture delivery. Online for the same item was $70. That was weird so I'm good.

I had my couch only for a week I notice one of the legs were cricket The company has a year warranty When my wife called up the company she realise that this place is a 3rd party There not even though the real company They just somehow have the name Don't buy from this place again I don't think this is the same couch I picked out

Everything looks the same style

Absolutely not a single employee even attempted to help us.

I walked in the store and 5 associates where on the phone and didn’t even Acknowledge me at that point i went upstairs walked around for about a good 20 and NOT a single soul asked me if i need something until i was on my way out and one of the associates ask me if i meed help i told him they were unprofessional and at least they should acknowledge customers coming in the store bad place to go So i went to Ashley’s funiture in cherry hill and the associates from the were very helpful so i told them what happened and the manager told me they get alot of complaints for there #boycott them

Nothing but problems with EVERY SINGLE PURCHASE from this company. Don't bother calling them. They don't return calls and it will take SEVERAL months to get anything resolved. They delivered my furniture either with missing parts and today sent the WRONG color couch a month behind schedule. NEVER AGAIN. ZERO communication with these people. They need a full staff just to deal with the problems which apparently they are SEVERELY LACKING. Edit: 6 months later...still no couch!!! It was supposed to be delivered today by 7pm. It's now 10 pm and not even a phone call. BUYER BEWARE!

Knowledgeable & courteous customer service from sales & office staff!! Also, great selection & sale prices on merchandise. Thanks to all!!

Poorly set up. Majority of power recliners are not plugged in, so you can not try them out. Water leaking from ceiling in multiple places. Staff without masks on or not on properly. 2 or 3 staff sucking on lollipops with no masks...ridiculous!

Too bad one star is the lowest that this store can be rated. Worst, unprofessional customer service that I have ever experienced. On delivery day, the two drivers showed up with a cracked chest of drawers and tried to leave without assembling my furniture. They also tried to leave all of the boxes that the furniture came in front of my door which is a no no in my development. The lead driver did a walk through of my home prior to bringing the furniture in the house. He saw my headboard on my bed and asked what I was going to do with it. I told him that it goes in the room next door. Never did he ask me to remove it. I have had deliveries from other stores that removed my other headboards. After seeing where the furniture was going, he brought all of the furniture in the house, and then made an excuse about my headboard being attached to the bed. This only required the removal of 4 screws and took less than five minutes. He should have mentioned this before bringing in the furniture. I could have done this before they got my furniture off of the truck which took about 10 minutes. Instead of putting the bottoms on my nightstands while I removed the screws he decided to leave. They left one nightstand on its side and didn't place it upright. I called the supervisor who made them return and they were incredibly rude. I guess that they were mad about having to return. I got the feeling that they just wanted to deliver and not assemble my bedroom set. Left for a second time without assembling my furniture after I mentioned that one of them needed to put his mask on his face. He was so aggressive about wearing a mask that he got up in my face. Very street like behavior. I threatened to call the cops because I was concerned about being alone with them. He tried to make the manager believe that I was not cooperative but changed his behavior after I revealed that I have cameras in my home that recorded the whole interaction. They failed to notice the sign on my front door that says that I have cameras. After being rude and the worst delivery experience ever the one driver had the nerve to ask for a tip. I have dealt with the real Ashley Furniture for 14 years and have never had not one problem. I found out from Ashley's that these are the Mealey's employees that have an Ashley's Franchise. They blew a huge sale because I spent thousands redecorating my entire house. After this, I went with other furniture stores and had a better experience. I guess the real Ashley's train their employees in customer service. The real Ashley's are getting complaints about this store. I have posted pics to show how they initially left my delivery. My neighbors were outside witnessed the whole fiasco and their craziness. Never again!

Good deal bought living room set,only problem takes 12 weeks to get.My sales girl Chelsea was helpfull

Decent selection, ok quality but seems prices are inflated and then advertise sale which is a normal price.

Great selection,good prices,service was good spent my stimulus check plus their

Nice selection.

EDIT: spoke to Felix on 12/5/2020. Found out he is the REGIONAL MANAGER! He gave us a $50 refund and guaranteed us it would be in the warehouse on Friday 12/11/2020. Drove all the way out to the warehouse at 9401 Bluegrass Rd, Philadelphia, PA. Just to be told that it is not here. A customer service rep, by the name of Lorleen, spoke with me. They are guaranteeing another $100 refund and delivery to my house on Tuesday 12/14/2020. Let’s see what happens. Came to the maple shade location to look fir new furniture. We were not ready to buy, but just look. The sales lady, Victoria Hill, was amazing. Check out was a breeze. I own a truck and trailer so I said I would pick it up from their warehouse, in order to get it faster. They said it was 6-8 weeks for delivery. After 7 weeks, I called on 11/23/2020, Kenisha (I’m not sure if the spelling is correct, my apologies) told me that everything was in the warehouse and ready for pickup, except a desk we ordered. I said no problem, I would pick up some time that week. Decided to wait on the desk (promised the first week of December). Today 12/5/2020 (a day short of 9 weeks) we set out to pick up from their bluegrass warehouse in Philadelphia. On our way there we get a call. They tell us that EVERYTHING is in and ready for pickup. I say great because we are on our way. They ask me to hold a minute. They tell me that they “made a mistake” and most of our furniture is in brandy wine, MD and it will be another 2 weeks before we can pick it up. I’m irate. Kenisha gets on the phone and apologizes for her mistake. But can’t do anything about it snd I’ll will have to drive to Maryland or just wait. After 20 minutes of talking to a wall and me getting even more irate, she puts Nick on the phone. Just to repeat what she told me. I said I feel like I’m talking to a bunch of idiots, and nick said now you will have to come in and talk to Felix, The manager after 12, and promptly hung up. So here I wait. Stay tuned. I’m either getting my furniture today or a refund. I would NEVER recommend this place. Since it is all the same staff as Mealey’s Furniture, I can see why that company closed this location. Horrible customer service. FYI: the service and rudeness at this location was so bad, I signed in just to make this review. I never do reviews, especially negative ones. As a business owner I know how they can impact my business. But this place is deserving of a negative review.

Heavily overpriced... The same set of sofa found in Raymour & Flanigan was priced at $1870(inclusive of taxes, delivery charges and 5yr protection plan).... Whereas the same set of sofa was priced at $2349(at the display before taxes, delivery, 5yr protection plan) ... When asked to the staff about that, they came back saying that they can do $2150(inclusive of everything) which was lower than their display price...(what if I didn't know the Raymour's price and didn't ask them.... They would have overcharged me) .... But even after their revision, still it was overpriced than Raymour's... Now the staff working over there came up with a different answer saying I won't have seen this product in Raymour and it is ASHLEY EXCLUSIVE (when it was clearly not the situation).... As Raymond's had the exact same product with the same lighting... Please check with other store's before going ASHLEY'S. They are giving a fake image of a discount, when clearly even without the discounts, other stores's prices are much lower than ASHLEY'S.... P.S : I'm not Branding Raymour's & Flanigan... Just went to these 2 stores and found this difference... That's why I Thought of sharing it... Stay safe and Stay Happy 😊

i purchased a set back in September and the rug was not deliverable and was advised to pick up from local store. upon going to the store i was advised that the rug was placed back on the floor in error and i would have a replacement in 2-3 weeks. 2 months later, i still am not in receipt of the rug and was advised that it wasn't due back into the store for another month. No follow up procedures to keep customer informed and the delivery continues to get pushed back after a mistake of the store

Large selection of furniture at fair prices. They stayed after hours to secure our sale without issue.

Worst service. In the day of the delivery, I reject the delivery because there are missing parts to assemble the bed. The delivery was already late. In top of that, the warehouse manager was rude and not cooperative. She did not tell what is the expected day for delivery of the missing part and she insist on asking me to reject the whole shipment.

Beautiful furniture, and great sale! Anastasia is a wonderful sales person.

good quality furniture

My husband and I went in looking for a kitchen table and were helped by Anastasia. She did a GREAT job showing us all of the options that would work for our space. She is very kind and knows the products very well! When you go in, definitely ask for Anastasia. She’ll point you in the right direction! Thanks Anastasia for all your help! We’ll definitely be asking for her when we go in again :)