Ashley Store North Brunswick, NJ

I recently had a disappointing experience at this store regarding my outdoor patio furniture order. During the purchase, I was informed that one piece was out of stock but that store manager Eddie would call me within three days to confirm the situation. If the piece was indeed unavailable, I could cancel the order, which I agreed to after placing a deposit. Unfortunately, I never received a call from Eddie. After waiting without communication, I decided to shop elsewhere. When I called to cancel my order today, I was informed that I needed to visit the store in person. Upon arriving, Eddie's behavior was extremely rude and unprofessional. It was a frustrating experience, and I left feeling disheartened.I believe that even the best stores can have occasional issues, but the way customers are treated is crucial. I sincerely hope Eddie receives proper training on customer service, as his current approach is disrespectful. I would not recommend this store based on my experience.

I wish I could give this store a negative star. I go there to get some furniture and I have one of the worst experience in my life. They are very rude, especially Tom Villalva. He is one of the worst customer executive that I have ever met. He just yelling at me and starts talking really nasty when I ask for any discount. I would say avoid this store and this guy Tom.

Purchased bedroom furniture with my partner over Memorial Day weekend. Excellent assistance and transparent salesmanship. Mark was a fantastic help, and we look for award to shopping at Ashley furniture North Brunswick.

Great experience working with Mike today! He was knowledgeable and very patient. I’ll definitely be back to work with him on my next purchase!!!!

Great experience. Friendly, helpful and knowledgeable service. Thanks Khoury and Eddie.

Fire experienced shout out to Khoury

I went a few weeks ago just to get an idea for new couches for our home. Wanda helped me and answered all questions. I told her I was just getting ideas and she wasn't pushy at all. I just went back today and she remembered me and what furniture I was interested in. Wanda helped make the buying process much easier. I would recommend speaking to Wanda for your future furniture needs. Thank you Wanda!

Scott and Eddie are amazing! So helpful

My wife and I came in to buy a dining room set. We were greeted by George as soon as we came in. We had an idea of what we wanted and George was quick to find it on the showroom floor. Eddie was there to help with measurements(we forgot our measuring tape) and helped bring the vision of the way our dining room will be set up. Overall everyone there was super helpful and very friendly!

Thank you for being patient and for the great service

My experience with Ashley’s in New Brunswick started out well but ended up leaving me with a bad taste in my mouth and after today, I will never shop there again. I went to Ashley’s in March and ordered living room and bedroom furniture. I gave the sales rep my budget and he kept telling me not to worry about everything on the store was 30% off. When I finished picking my order, he worked up my price that came out just a few hundred over my budget. I figured no problem. I loved what I picked. However, when I went up to pay, I was informed the total was $3k higher and the sales guy made a mistake. I should have cancelled the order but I went ahead and gave them the difference between my budget and the cash due. After about 2 weeks with no furniture and no call as to when I would receive my furniture, I was told that the base of the bed wouldn’t be available until May. They were holding ALL of my furniture until the base of the bed came in. They agreed to shop the rest of my furniture early. Now, my sales rep sold me on an adjustable bed. I was told by the manager and the store manager that the bed I picked would work with that mattress. Today, the headboard and base were delivered. Can you guess? The footboard with storage doesn’t fit. The delivery company would not take it back and I m now sitting here with a footboard and two drawers I cannot do anything with. Found out that the headboard is also loose. I am so infuriated with this place I don’t know what to do. I was told not to go there, but I didn’t listen. I will listen the next time someone says they have heard bad things about a place.

Khoury was the best salesperson! Would highly recommend!

Sonia was very helpful, informative, and friendly while we shopped for a new mattress. Afterwards we went to many other stores to shop for mattresses but none matched the comfort and pricing of the nectar mattresses. We ended up going back to Ashley to seal the deal on the original mattress we liked. Sonia walked us through the rest of the process for financing and Eddie was also very helpful in explaining our options. Good lads all around.

Wanda & George are amazing!

Amazing experience

The experience I had with Ashley was positive and I enjoyed doing business with them and George was a great help

This our first time on the store and Scott was very professional and very helpful and gave a lot of support.

Good

Sonia was very knowledgeable and helpful. She helped us pick out our bedroom set and we are very happy with our purchase.

Mark and Eddie were great very professional

Came into the store just to browse and Mrs. Sonia and Mrs. Wanda was very helpful and informative of all the furniture that they had. They also gave us a very good discount on the sofa set we loved. Ended up buying it the same day. Very helpful, will definitely come again for any future furniture needs.

We had great experience with Ashley furniture. The sales person Sonia took extra steps to provide detailed information about the products, which helped us purchase the desirable furniture for our home.

Mike and Eddy were a delight yo work with.

Mike was super patient and helpful! He helped my mother and I find our dream furniture. Eddie the manager is awesome.

Scott, Naomi and Wanda were super helpful.

Scott did a great job helping me find a couch

Sonia was very amazing, she was very patient with me and took her time to explain everything to me. She was also very helpful regarding my choices

At the time of purchase all employees managers included were nice, after the sale was done the nightmare started, partial delivery items missing we purchased a king size bed box springs came in 2 different thickness, 10 days and we cant got to the end of it THE STORE EMPLOYEE HUNG UP ON US MULTIPLE TIMES Go to other furniture store stay away from this people

I really wanted to love this place after furnishing my entire home through them, but the experience has been exhausting. My furniture arrived damaged, and instead of replacing anything, they just sent me parts—now I’m stuck waiting for a call to schedule someone to come fix it. As if moving into a new home isn’t enough, now I have to chase them just to get things repaired. I also bought a floor model bench for my dining room and was told several times it would be delivered with everything else. It wasn’t. And no one seems to know where it is or what’s going on with it. To top it off, they delivered two different-height twin box springs for my king bed. I had to refuse the delivery and go through the hassle of getting the right ones. The last straw was when I called to get help, and the office manager hung up on me mid-call because she “had another customer.” I spent thousands here and expected better. Disorganized, unprofessional, and completely disappointing. I would not recommend shopping here. Once they get your money, you’re on your own.

Wanda and Tom were great help and walked me through the entire process. They even were able to ship my furniture out faster than expected.

Excellent salesmanship by Mark and Jay while buying living room furniture for our new house. Eddie, the store manager was really helpful in trying to accommodate things within our budget. Will definitely return for more.

Had a great experience shopping for our living room furniture for the new house. Special thanks and compliments to Eddi, Mark and Jay.

We visited the store to buy a dining table and chairs set and Sonia was the salesperson. They have a variety of selections and Sonia showed us various items. She also happily answered all our questions. We found and purchased a lovely solid wood set!

Mark was great you have to see him

Tom Villava was very helpful and very insightful. He helped us find a wonderful bedroom set and a bed to go with it. And the best part. No delivery and assembly fee

Sonia at Ashley Furniture helped us in getting what we were looking for and took time to explain all questions we had. Amazing professionalism and got me great pricing as as well :)

Tom Villava helped a ton and was super easy to work with. He provided thoughtful suggestions which helped us buy the twin mattress for our 5 year old!

Sonya is one of the greatest sales associates i ever had a pleasure working with. So knowledgeable, patient, and willing to help. I highly recommend her to anyone shopping around for furniture

Scott was amazing! We came in knowing what we wanted and he made it happened! Wanda was amazing with getting us the best pricing!

Loved it really nice people

This store is a joke, they will rip you off. I am so disappointed in the service. I would highly suggest you stay clear of this location as they are all separately owned and operated.

If I could leave negative stars I would. The only good thing about this experience was our salesperson Khoury. We bought two complete living room sets. The first time they were delivered it was the wrong configuration. We spoke to a female manager who assured us it would be corrected. Then we discovered that it hadn’t been reordered for 10 days. Then today it was only delivered in part, and then they tell me that they can’t deliver the missing piece or even tell me when it will be delivered. The management has been horrible and I have gone through three separate managers and have had no resolution still. They don’t return calls, don’t answer the phone in the store and the person who spoke with me today told me “the manager isn’t going to speak to you” and never received the promised return call. Stay far away. The furniture may be nice, but don’t expect to actually be able to get it in even remotely a timely fashion. Updated to add that it’s a week later and I still haven’t received a single return phone call despite being promised one days ago by Eddie, who is allegedly a manager. Calls to customer service net zero results or information. Still don’t have my furniture or a delivery date. Next step is a complaint to the Better Business Bureau.

Sonia she is very friendly and also don’t push you to buy anything, she has patience, she is the best

I am disappointed to write this review about the delivery of my furniture today and poor customer service today after having such a great purchasing experience with Tom and Wanda. The matteress we purcased is defective. It was a challege connectig with an associate from the New Brunswick store. When my husband finally received a call back, he was told he would be contacted in 24-72 hours. In the evening, I called again, hoping to resolve the situation. I requested to speak with someone in charge, specifically a manager from the mattress department. The associate I spoke with informed me that they were busy with other customers. I politely reminded her that I, too, am a customer, and I insisted on speaking with a manager. Instead of offering a solution or even an estimated time frame for a manager to become available, the associate simply told me that she would inform the manager that I called, and that the manager would get back to me if they had time. This level of service is completely unacceptable. As a paying customer, I expect timely and professional assistance, especially when dealing with defective products. To be treated with such disregard and to be told that my issue would only be addressed "if the manager had time" is beyond comprehension. At this point, I am left frustrated and without any resolution to my problem. I would strongly advise anyone considering purchasing from Ashley Furniture to be aware of their poor customer service, especially when dealing with issues related to defective products.

Great service by Donna and manager Ed

We had the easiest and best shopping experience-Sonia was SO helpful and was there when we needed her but also gave us so much time and space to browse ourselves. The entire team was awesome!

Tom helped us get the sofa of our dreams at a great price, amazing service!

Nore was a pleasure to work with super e energetic and positive with helping me find what I needed. Thank so much for the help and great experience

Amazing time working with miss Sonia. Very knowledgeable. Transaction was smooth and quick. Thank you Sonia

Leaving the store as I write this, couldn’t even wait to get to the car because our experience was just that great! Tom was the best person to help us out today. Very personable and extremely helpful. Gave us so much information on different couch materials and was able to match us with just what we were looking for! If you go here, ask for Tom!

Manager Wanda is problem solver and a people person and cares about your company to make sure your customers return to your store. I came into the North Brunswick store with concerns about the damage sofa she took care of us so well. I was never coming back to Ashley but that’s not so true now. Because of her I’m shopping for a Nectar mattress

Wanda was awesome. She got right on our situation right away. It was a pleasure working with her.

Nore went above and beyond making the furniture buying process as smoothly as possible, couldn't have asked for anyone better!!!

See Sonia knows her stuff and never slows down.

Where do I even begin. What an awful experience that I don't know if my review will be sufficient in explaining the horrible experience I had not only with this individual store but the entire customer service experience. We purchased a bed in-store to be delivered to a condo - we specifically asked the salesperson AND the manager in the store if they can deliver it on a weekend, because our schedule doesn't allow us to be there any other time. They reassured us they can make it happen. So we paid. About a week later customer service called telling us they were ready to schedule our delivery for a WEDNESDAY. That obviously wasn't going to work so we asked if they can check with their dispatch to work with us to delivery it later in the week. They called back and said no. So we asked if they can cancel the order. They said we would have to go to the STORE to cancel the order. Huh? So we succumbed and said ok, we will go to the store to cancel. In the meantime, we asked they please cancel the delivery. Then a manager called me (I think his name was Matt) from the store and said they can cancel the order but we would need to come into the store in order for them to send us a refund check. While on the phone he mentioned a cancellation fee we would have to pay and I wasn't happy about that. Once he heard I wasn't happy he said "If you listen dear, we will waive the cancellation fee." I felt that was completely rude after already spending about an hour in total on the phone with them to CANCEL AN ORDER. So we canceled it...or so we thought. The next week (on Monday), we got a notification that the delivery was happened on Wednesday. What?!?! We canceled. So another HOUR of phone calls, being left on hold, being hung up on by the store associates, we are now expecting (hopefully) to receive a check in the mail in 2-4 weeks for our refund WHICH has a cancellation fee taken out of $135. Despite the problem of falsely promised delivery dates being given to us by the store, we STILL have to pay this dumb fee for a mistake we didn't even make. WE ARE SO TIRED OF TRYING TO GET THIS FIXED - that we are not even going to keep trying to get this fee waived. That's how horrible this experience has been. Instead, we're sharing our story in hopes that someone else can spare themselves from dealing with this awful customer service and store.

Want to thank Nore & Wanda for helping us get our bed set. We are soo excited for our new bed and giving us such a great deal. Thank you so much ladies!!!

Sonya helps us with our purchase of a new couch and he service was exceptional..

(Translated by Google) Excellent Eddie (Original) Excellent Eddi

We bought a bedroom set , Sonia was great very patient and explained everything. Love that she is bilingual.

Myself and my fiancé came down on a recommendation of a friend and I'm absolutely glad we did! Nore went above and beyond to ensure we got exactly what we wanted at the best prices possible! I absolutely recommend this Ashley's and ask for Nore!

Great service! Purchased a bed and mattress today. Sonia and Ed were professional and knowledgeable of Ashley products.

Nore was amazing helping me get the furniture I wanted and in the configurations I wanted. She was quick to answer any questions and double, triple checked the cost of everything and got me the best price. Everyone else here I worked with as well to process payment and delivery were also super friendly and great!

Great experience. Wanda was amazing!!! From start to finish!! Highly recommend.

Wonderful experience and excellent staff.

Highly recommended - ask for Nore!

Sonia was so friendly and so helpful. She helped us find exactly what we were looking for and for an amazing price. Will be coming back to work with her again

Great customer service from Nore. She helped us pick out furniture for our living room.

I have been shopping in Ashley for the past 14yrs good and quality bedroom and house furniture just got my set of furniture I love it

The furniture is so cozy and it has really nice furniture. And the service was so nice my mom bargains. When is the employee so much that she got 40% off great store with great deals

Ashley furniture in South Brunswick!! I just wanted to take a moment to share my exceptional experience working with Kay. From the moment I arrived, Kay provided an outstanding level of professionalism, knowledge, and care that truly made the entire mattress buying process smooth, enjoyable, and stress-free. It’s not often you come across someone who takes such pride in their work and genuinely puts the customer’s needs first, but that’s exactly what Kay did from start to finish. I walked in looking for a mattress that could specifically help with my ongoing lower back pain, and Kay immediately took the time to listen carefully to my concerns. He asked thoughtful questions to better understand what I was struggling with, what my sleep habits were like, and what level of support I needed. He then used that information to guide me through several options, carefully explaining the differences between each one in clear, helpful detail, without ever making me feel rushed or pressured. Thanks to his expertise, I ultimately decided on the Nectar Premier Memory Foam King Mattress, and I couldn’t be happier with the choice. This mattress has been a complete game-changer for my back pain. The comfort and support it provides are unmatched, offering the perfect balance of firmness and softness to keep my spine aligned and relieve pressure points throughout the night. Kay also recommended pairing the mattress with the Better than a Boxspring King Foundation, which has proven to be an excellent decision. The foundation is extremely sturdy, built with a solid all-metal frame that adds durability and stability to the entire setup. On top of that, I also purchased the ULTRA Restore & Calm Protectors to help maintain the mattress’s longevity and ensure a clean, healthy sleeping environment. It’s rare to find someone as patient, informative, and genuinely caring as Kay. He went above and beyond to make sure I was completely comfortable with my purchase, taking extra time to answer every question I had and making sure I left feeling confident and satisfied. It’s clear he takes a lot of pride in helping people, and his customer service reflects that in every way. If you are dealing with lower back pain or any kind of back discomfort, I highly recommend stopping by and speaking with Kay. He is truly an expert in helping customers find the right mattress tailored to their specific needs. I couldn’t be more grateful for his assistance and for the quality products he helped me select. I’m already noticing a difference in how I feel after just a few nights of sleep on this setup, and I owe a huge thank you to Kay as well the staff for making it happen.

Sonia at Ashley furniture north Brunswick was very friendly, professional and knowledgeable. She was very patient with us as we were configuring different ways quite a few times to our specifications. Would highly recommend going to her .

Nore was amazing! She helped us throughout our purchase.

Sonia and Ed were extremely knowledgeable and helpful in our quest for a comfortable and durable living room set. A true pleasure to work with.

Sonia helped us to choose best furnitures. She is very nice and professional. Easy to approach.

My time was an awesome experience at Ashely's furniture store with Ms. Nore, I love her and will come for help.

Tom Villalva was incredible. Just bought my new couch from Ashley’s and he made this process extremely easy, and to add I got a great deal. Ask for Tom when you walk in!!

My mom and I were nicely greeted by Wanda, the store manager and she showed us the items on sale. We looked through the showroom and found a beautiful sectional sofa on sale. Wanda helped with pricing information and financing options and made the purchasing process very smooth. I would recommend anyone that goes to Ashley to ask for Wanda!

I had a wonderful experience with Tyler , would recommend to anyone !!

Nore was great! She was very attentive, informative and patient. Highly recommend!

This place has an incredible team dedicated to helping you find the perfect furniture for your needs while also suggesting pieces you might love. A huge thank you to Mike and Koury for their keen eye in selecting exactly what my fiancé and I had in mind. The desk receptionist and general manager were also incredibly kind and helpful during checkout. Once again, an AMAZING team!

Wonderful and friendly staff. Sonia was great. She helped us with the best finds for our home. We had plans of buying just the bed but we also ended up buying a mattress and a sofa with bed. Great deals.

Nore at the Ashley store assisted us so nicely . She was really helpful. The whole staff at this Ashley stores is so helpful and they provided us with such good discounts.!!

Loved my service today, everyone was so nice, helpful, and informative. Especially Wanda, who got me a great deal on my new couch - I love it! They’ll take care of you here.

Wanda is amazing. Ask for wanda she will guide you through experience for what you are looking for in your home and get best possible price

Mike helped greatly with finding a couch for us! We appreciate you!!!

Nore assisted me with the purchase of some furniture today. She went above and beyond, totally outstanding customer service!!!!! Nore I appreciate all your help!!! I like to thank Eddie as well for helping me to make the best choices when came to quality. He was very knowledgeable and thorough. This was truly customer service at its best!!!!!

Nore at Ashley! She helped me find the perfect love seat!

Iakay did such a great job. From the moment we stepped in the store to finding us the perfect couch. Very knowledgeable about all the products and very patient with us. Would recommend to anyone, and ask for Iakay.

It was a pleasure working with Sonya and Kevis. They were very thorough and knowledgeable about the products that we were interested in. Thank you 😊

Meesha highly recommend, she was great w sale and afterwards. However, now I am still waiting for my furniture. Worst case was 3 weeks, it is going on 5 weeks. No response. Called store, not entirely sure what the man said but I believe it should be in before March ends .

Nore was excellent. We were welcomed as soon as we entered and everyone was friendly the entire time. Nore asked what we were looking for and actually took notes and found what they had that matched our numerous specifications. She was patient while we made up our minds and showed us around the show room. We left very happy and with a great price! Nore and her manager were hilarious and made everything feel easy and comfortable. We will be back again for our future furniture purchases.

Very good customer service.

Tyler is awesome!

Beautiful store with very helpful and friendly sales associates. I was considering a large piece of art and the salesman lent me his measuring tape so I could see if it would fit in my vehicle before buying. I wasn’t sure just by the measurements, so before I made purchases, he went above and beyond by bringing it out to my car to see if it could be squeezed in. SO helpful. Also their non-furniture clearance was incredibly well priced. Art and mirrors were $40 each, with many different styles/sizes, and accessories were $10 each. The art in the photo was 4’ x 4’ - still just $40.

Today we arrived at your store in North Brunswick to look at mattresses. Your staff of Sonia and Ed were so helpful, polite and courteous. Their professionalism was incredible. After showing us many choices and spending over an hour with us , they helped find the mattress that was best for us and in our price bracket. Thank you for all

Nori and Wanda were very professional

Khoury did a great job helping us find the right deal

I recently had the pleasure of shopping at Ashley Furniture in North Brunswick and I couldn't be happier with the service I received. I was fortunate enough to be assisted by Allie (Aliuska), who truly went above and beyond to ensure I had a fantastic experience. Her knowledge and expertise were immediately apparent. Throughout the process she remained patient, attentive, and genuinely enthusiastic making my shopping experience enjoyable and stress-free. I highly recommend Ashley Furniture in North Brunswick and I am especially grateful to Allie for her exceptional service.

Sandor helped us make the purchase very smoothly and efficiently

Absolutely horrible service. I was promised delivery in 3 weeks. Its been 4 months and counting. I tried cancelling the order and they said they cannot cancel. I told them i will refuse delivery and not pay. Worst company to shop from hands down.

Tom V was super helpful with showing need dinning table sets. He and his manager worked with us to find the right pricing.

We bought a new house for which we bought considerable furniture from Ashley, North Brunswick. Last weekend, we returned to the showroom with a minor issue concerning the sofas. Had the most unpleasant experience with Wanda, the store manager. As soon as my husband registered the complaint, she entirely turned it into an overbearing one-way monologue. Every time I tried to open my mouth to say something, she invariably talked over me. Happened 4 times. By the end of it, I no longer cared about the issue with the sofas. I gave her the feedback that as the manager, the least she could do is to LISTEN to the customer. To which she said, "My job is to talk!" Left me appalled. Her conduct throughout reeked of arrogance and inconsiderate high-handedness simply because she is in the seat of decision-making and authority. We went there with very genuine intentions, not in the least looking for an exchange, return or reimbursement. But the TREATMENT was downright nasty, disrespectful and unprofessional. Not fair, not acceptable.

Somewhat decent collection but priced too high and takes a long time to give customer the total price. Do enquire details clearly as they keep adding up. Delivery cost is incredibly high.

Walked in to browse clearance and left with a Tempurpedic mattress! As my wife and I told Store Manager Eddie, we’ve bought a lot of mattresses during 40 years of marriage, and we’ve NEVER received such a thorough education on what we needed to help our sleep and back issues. Thank you Eddie for your professionalism, courtesy, and respect for us, our time, and our investment!

Super friendly and helpful.

Tyler sales rep was excellent. Quick to help and find answers, lowest hassle furniture purchase I’ve ever had. Great experience here at Ashley

Sandor and Eddie were super helpful and the prices couldn’t be beat. Check it out if you’re looking for some new mid level furniture options. Thanks guys!

WANDA WANDA WANDA! She is the best! Professionalism is a 10. I spoke to her 2weeks ago she promised to follow up, with me and as promised she remembered 2 weeks later and took care of me. Thank you Wanda Customer Service 10/10. You are a star at Ashley’s!

This place is great! I was able to browse through all the collections at my own pace and make such a comfortable decision for my new apartment. Tyler one of the sales men was such a pleasure to work with, he understood my needs and was so helpful throughout the process of picking out a couch. I definitely would recommend coming here!

Came in looking for a mattress and eddy made the process quick and easy. Very knowledgeable and understanding. Highly recommend

I can’t thank Tyler enough he was wonderful to work with and the reason we came back! We will be back when we need our next set!

The staffs (Homera and her manager Eddie) at Ashley Furniture in North Brunswick, NJ were exceptional and assisted me with everything we needed. We were happy with our purchase with discount given to us

Humara did an excellent job!!!! She is the best.

Tyler worked hard to meet my budget and my preferences. I never felt pressured and we are totally pleased with our selections. Thanks Tyler!

just purchased a sofa and love seat. The sales associate, Tom V., was very helpful, accommodating and patient as we asked questions and took time to decide what, it any, furniture we wanted to buy. Ashley's is also very accepting of having our kids entertain themselves on all the furniture displays!

Tom Villalva@North Brunswick Store was very attentive to our needs n specific choices took his time to explain the options and the store policy n protection program we did avail as a reward between him and the store manager worked a packaged discount deal for the year and holidays Keep up the great service

We visited Ashley today, and Humaira provided exceptional assistance throughout. She went above and beyond to offer us additional discounts and patiently answered all our questions. Much appreciated!

Came in looking for a dining set. Such friendly & caring associates at this store! They really listen & are very helpful. This satisfied customer highly recommends this Ashley store!

Absolute horrible store manager, lying salesman. Manager share no accountability and doesn't let customers talk at all. We informed how salesman misquoted about returns , the manager agrees that salesman lie and emphasizes that's its not Managers responsibility if salesman lie!! Who says that?? They lied about return policy and of everything they are being very rude. No wonder this place going to ruins over years, horrible staff for sure!

Wanda took care of us the first time we visited but we weren't ready to make a decision yet. She didn't pressure us about it and gave us some options to consider and to come back in a week. When we did, she took the BEST care of us. Really friendly staff, super efficient, and helpful. I loved my experience here. 😄

Humara was excellent walking us through the store and gave us all the details, pros and cons along with her recommendations. Had great experience with the store and very happy with the services.

Awful customer service. Unfortunately ordered bedroom set from this location, after waiting for a month, delivered with missing parts. Called customer service to get them, they said 2 to 6weeks, and it might take2 months to fix it. I do not have place to sleep since the bed is occupied without fixing, now my guests are sleeping on the floor, very inconvenient situation. Customer service pathetic and terrible. I asked them to give floor sample parts, they denied. I do not recommend this place at all. Worst service ever seen.

The associate name Tyler was exceptional and very helpful in helping us choose the sofa we needed for our establishment. Great people very helpful

Store was great but they delievered two pieces that were not with my set and a totally different color I called customer service 3xs today is my 4th to ask when will they be coming he said yes it’s past the 72 hours please hold while i transfer you to the store then hung up on me 20 min later then I called back and I’m away with my kids on a getaway waiting now to speak with someone again this is just ridiculous.

Elizabeth was great! So understandable. Helped me fill my vision in my new home. Very welcoming!

Jay Patel was swift on the transaction. Extremely courteous.

Excellent ..Jay Patel is very helpful

Jay Patel-very helpful in chosing our furniture

Jay: We had an amazing experience at the store

We have not received our Sofa on time and still waiting , there is no assurance being made for a timely delivery. What was suppose to be Nov15'24 is now moved to Nov29'24 without any notice in email or SMS, we took a new Creditcard for this at the store too, with the part of the amount paid already and posted to our CC. Am surprised at this digital age there is such a poor communication maintained and the will not to keep the customer trust.

Fine luxury goods priced right!

One of my biggest mistake to have living room from there … Don’t west ur money

The sales team was great. But their deliveey team sucks. They went to the wrong address, called me to confirm my address, and still did not show up that day. They lied on me to the store and told them I gave them the wrong address. When the driver called me and asked me to text them the correct address. Which I did. And they still did not show up! Then the next delivery time was not compatible with my schedule. I needed my purchase that day and their awful delivery team caused me to lose out on a good deal for my bed. The only way I would order from them again is if they have a competent and reliable delivery team.

I purchased a new bedroom set from Ashley’s. I was helped by a women named Lynette. She was courteous and very helpful. We were able to purchase the set we really wanted.The price and quality of the furniture was well worth it. With a lot of furniture stores no longer in business, I think we have found our new go to store. Thanks Again.

We purchased a great couch at a great price everyone was very helpful we will be back looking for a bedroom set

Don’t ever think to buy anything from there I bought sofa and I find bugs inside … I talked to the store manager… she said we can’t do anything for u

Great shopping experience at Ashleys and the Salesperson we worked with, Tom, was super nice and helpful in answering our question and sitting down throughout the process explaining in detail. Highly recommend!

Worst experience…. I bought items with a date committed to get them delivered. When I call them on delivery date, they just plainly refused saying the order has partially are arrived and ot would take a month more to deliver. While purchasing it was committed to 6 weeks and later it was extended to 12 weeks standard delay. Its very unprofessional

Unprofessional. Bought a sectional and agreed on a price I was ready to take. Turns out they didn’t put all the pieces that I needed on the invoice - so I ended up paying full price for an incomplete sectional. Found that out when they tried to schedule delivery. When I called, they said the store will call me back. Haven’t heard from them since, can’t reach anyone over the phone either. Avoid Enrique at all cost. Nicest scammer I’ve ever dealt with. Edit: pending resolution

Great experience working with Enrique in the South Brunswick, NJ location. He was patient and informative and was able to guide us throughout the selection and purchase process.

A great comfortable shopping experience

I was at Ashley's this morning with my wife. Enrique A. was our sales person this morning when we purchased a sofa. He was truly outstanding. To find a salesperson who strikes a great balance between being friendly and personable, one who spends time with you and is available, and yet at the same time gives you space to check things out on your own, and discuss things between ourselves, is really unusual. A young man with a beautiful West African accent (I was jealous with my New Joisey accent) he was professional and a great pleasure to work with. The place is nicely displayed and their were lots of choices, and I think we got a really great price to boot.

Jay at the North Brunswick store was very helpful when picking out our sofa & loveseat. Thank you

Jay was so helpful during this experience , he was really patient and made sure I got exactly what I was looking for. 10/10 experience

Jay made our experience seamlessly easy. He showed good customer’s service while helping us find the perfect couch.

I had a fantastic experience with Jay and he was really knowledgeable, attentive, and made sure I found exactly what I needed without any pressure. I highly recommend Jay for an excellent shopping experience🙂

Elizabeth was a great help, she’ll make sure you find what you need throughout the process!!

Wanda is an awesome manager. The accommodation is astonishing. She knows her furniture. She was able to multitask multiple customers and keep everybody happy and feeling personally satisfied. Very pleasant and eager to serve. Excellent customer service. Thank you for the experience.

Jay….today I came in store. We mat with jay ..He was very nice person .. Ashley service is very well . I recommended. Thank you jay !

Tom Villalva was great he helped us a lot. Great person and customer service.

I worked with Jay Patel at the south brunswick store to buy bedroom and living room furniture. He was very helpful in showing as well as finalizing all items.

Jay Patel from Ashley North Brunswick was very helpful in finding the best bedroom sets for us. He had complete patience until we decided on what we wanted, appreciate his knowledge in explaining the details. Thank you Jay!!

For salesperson Jay P.

For Salesman Jay Patel excellent service

We met with Alyssa Hoffman today and she was extremely helpful with our purchase of a sectional couch and dining room table. She was very knowledgeable and had a great attitude as well insight as to all the pieces we discussed. She was very helpful. We would purchase more furniture with her. Thanks Ashley!

Alyssa Hoffman very nice and helpful!!! Best experience ever!!

Enrique is Awesome and very Professional. Errol and I wish Ashley had 10 more Sales representatives just like him. Enrique was very helpful and answered all our questions and made our transaction very easy 😀

Miss Amanda has manners and presence. Warm and welcoming like no other sales associate that I’ve met. Real and down to earth should be on her name tag. Go to her and never regret the purchase

Store was running on memorial.day discounts upto 75%. Decent collection. Prices were still expensive even after advertising discounts.

Great shopping experience! Manager Param and Marie helped us out very well!

This place is an absolute joke, and maybe Ashley's in general. The sales team/staff, I have no words lol, they are unprofessional, do not seem up for the job or sharp, and purely incompetent, let's just say it that simply. They lie a lot and will use any sleezy tactic to come off as nice to you and sell. The manager isn't better and literally walks around with a cigarette in hand, and not the most accommodating. Try to call them on the phone, after you finally manage to get a hold of them after talking to like 4 other people, and their call always just disconnects and they never call back. Had to go in person like 5 times just to get a hold of them. Had to wait longer and longer for a dining table I ordered, to find the chairs may not even come, rescheduled it, decided to just buy a floor sample, said a delivery would be within a few days, just to have it be later when scheduling it, just for them to cancel and not even be able to deliver it that day, yes the floor sample that you could literally see in the store. Went to the store to find they hadn't even touched it or tried, and at last had to literally pick it up myself and assemble at home.

So. I’m not a person to be mad over stuff but this was 3 weeks of run around that was pure hell. Alyssa was so nice when we first came in, went back and fourth with our issues, and was so informative! As soon as this order was placed? GHOSTED. no information, no times, calls to corporate instead of the store was the only way to get answers. incorrect times told to us, incorrect shipping information, and a bunch of hell. Was ready to leave a solid 6 reviews from everyone in the house for being so happy, that all went down the drain really fast. Won’t be coming back to this location sadly. Wish the end half went better, the buying process was nice, horrible communication.

update: store manager promised me refund, hence I am updating rating. I will update further if I get full refund. Very unprofessional store. They forced me to pay for furniture which was not ready to buy before my wife see it with assurance that I can cancel anytime and get full refund before it gets delivered. Later they refused to cancel the order and didn't refund me anything. They didn't even deliver it.. no less than an scam. I am trying to resolve it with them and if they will - I will update my review accordingly Update : they refund me full without further difficulties in dealing on this.

Tom Villalva was great to work with. He helped us to pick out a great chair.

Tom Villalva helped us with our purchase today, he went over and beyond and was able to get us a great deal! Thank you Tom for all your help!

We went to Ashley , North Brunswick,NJ today for window shopping but ended up buying what we have been looking for long time. Jay Patel associate helped us a lot to find what we have been looking for. Wish him best.

Jay very very helpful and understanding, quick and easy sale and definitely recommend him and will be coming back

Alyssa Hoffman was awesome. She is a great sells woman. She is a great asset to your store. I will surely come back because of her. Lisa Nartey

Alyssa, the sales representative at Ashley Store, provided outstanding service during my recent visit. Her friendly attitude and product knowledge made the shopping experience a breeze. Alyssa listened attentively to my needs and helped me find the perfect furniture for my backyard. I highly recommend her for anyone looking for a seamless and enjoyable shopping experience at Ashley. Looking forward to work with you soon.

Alyssa Hoffman is a spectacular sales person, who assisted us in purchasing furniture for our new home. Besides being professional, she is extremely friendly and knowledgeable. We had an amazing experience. Steve and Gail C.

Alyssa hoffman was wonderful she helped me pick exactly what i needed for my home. Will definitely be coming back.

Alyssa Hoffman was phenomenal and so helpful she made me feel at home just sitting on the dinning room table I envisioned in my new apartment. She took her time explaining the quality of each item. Thank you so much Alyssa you were so kind.

Alyssa Hoffman she was very polite and very helpful when asked questions that was my final decision to buy

Great experience today primarily due to Humara who was an amazing help. She made sure we knew all our options/configurations for the couch, helped us with measurements and was competitive with pricing compared to other stores. Very excited for our couch and will definitely be back again!

Horrible 1st time experience. They are unprofessional and quick to take your money but give you a run around when it comes to delivery or an exchange. I will never shop at this place ever again. Thank you Param Singh for actually taking the initiative to help me and getting me a delivery date after 16 days of waiting. Sal and Jay should do a better job with confirming the delivery date when taking the payment.

My husband and I recently furnished our new apartment, and Marie was the salesperson who helped us. She was AMAZING beyond words! She helped us choose with great taste and within our budget which was very important for us. We felt heard and cared for.

Alyssa and Sal Both are amazing people. They are very helpful and nice

I went shopping for bedroom furniture and a living room furniture. I had the pleasure to meet Marie and she was not only knowledgeable but personable, helpful and she provided me with outstanding service. Thank you Marie!!!

Alyssa Hoffman was very professional, kind, sweet and excellent customer service skills , immediately when I enter the store . Thanks so much for such an exceptional service , Khadija ❤️💖

Alyssa provided phenomenal service today on the purchase of our new bedroom set

HORRIBLE. Alyssa made a fraudulent sale to me and lied about it. Asked in store 10x if they deliver to my address and she said yes yes yes. After a month of waiting to schedule delivery, learned they never ever deliver to my address. Manager Sal is a class A jerk. Do not buy from these people. Inept fraudsters with sham customer service.

Why is it every time I walk into this store, I leave with a yellow slip of purchased furniture? This place is so dangerously good. Huge shout out to Alyssa, who helped us out tremendously

I went into the store just to look and saw a sectional I liked. Alyssa greeted my daughter and I and was very friendly and helpful. When I showed interest in purchasing the sectional, she took us to the back and was very helpful and told us "I got you" and said would do anything to help us get the sectional. I told her what my budget was which was $83 a month interest-free and, she assured us that's the deal I would get. She involved her manager, Mike, who called 2 people to assure us we can get the no interest for 12 months. When it came to check my credit she and the manager, Mike, assured us no matter what it was, they'd help us to get approved. After the approval process, and when it was time to finalize deal, Sal DiGiovanni reviewed the contract and told us we'd have to pay $253 + interest on biweekly basis until it was paid off. It went from Alyssa and MIke assuring us we'd be paying $83 interest-free for 12 months to $253 biweekly. I immediately told Sal I am not interested and he canceled the contract. I DO NOT RECOMMEND Ashley Furniture in North Brunswick. I DO want to Thank Sal for being honest with us. Wasted almost 2 hours of a beautiful Saturday at this store.

Alyssa is extremely professional very helpful and pleasant. Takes her job very seriously goes the extra mile to make a sale.

Alyssa was amazing, she made the transaction simple and was extremely informative. She walked us through the different options of couches. If you are on the search go see Alyssa.

Alyssa Hoffman was outstanding. She welcomed me and my family upon walking in. Gave us a rundown on promotions and then allowed us to walk around. As soon as we were ready to ask detailed questions she is super informed gave great advise, listened to our needs and pointed us in the right direction. Highly recommend her to friends and family.

I am very disappointed in this store currently—I purchased a new bed set in December of 2023. Two days ago the bed completely collapsed for no apparent reason. It started with two posts under the bed and now every post has collapsed. When I called for customer service, the person at the store forgot to put in a service ticket the first time. The second time I called, I got told I would receive a call back within 3-4 hours. I didn’t. I called the store back and was then told I would receive a call after they review the photos in 7-10 DAYS. I currently do not have a bed to sleep on. The customer service representative was less than helpful. The bed is only three months old. My friend got service from raymour and flanigan for two small parts within a day. I am so disappointed by this customer service.

Thanks to Marie for helping my girlfriend and I find our new couch over a very busy president’s day weekend! She was incredibly helpful and patient with us during the entire process. Mike was great too! Thank you!!

Had a good experience Humara and Marie were very helpful and so was the GM

Alyssa from North Brunswick was super helpful and knowledgeable on all things bedding. She took our time to make sure we were 100% informed and went the extra mile to make sure we were happy. Would highly recommend.

Alyssa from North Brunswick is the best! She’s extremely knowledgeable about the product and helped us pick out the best furniture for a great price. Highly recommend coming in and specifically asking for her!

Great help from sale associate, Marie. She was patient, informative, and super helpful in configuring the sectional based on what I need. All of the associates there are also very respectful and does not give you pressure to purchase.

Alyssa was extremely helpful with helping me and my girlfriend find a couch. I would recommend anyone that needs mattresses or living room furniture to come in the Ashley’s and ask for Alyssa.

Tom Villalva was extremely good to work with during my sofa / table purchase at Ashley. He was very cordial and got me the best price possible

Great experience at Ashley, shout out to Alyssa Hoffman for providing exceptional customet service.

Alyssa Hoffman was amazing! She was very patient and knowledgeable in answering all of our questions. We left happy campers! Thank you very much Alyssa!

Alyssa Hoffman provided excellent customer service immediately after I came in. I was given a great deal on a 5 piece bedroom set! Amazing prices, great deals on person. Thank you Alyssa for a great experience!!!❤️👍🏽

We were having trouble deciding from all the amazing sectionals in the store and luckily Alyssa found us and was able to help accommodate all the various needs we wanted in a couch. We were happy leaving with the most comfortable one!

Alyssa was great. She was so helpful during the whole process and was very informative about the material and sizing of our couch and helped us pick the perfect one.

Horrible customer service from management. Don’t buy from this store.

Tom Villalva was wonderful with our purchase of our new sectional!

Tom Villalva has been such a fantastic salesman!! Very happy with my experience with him. He made everything easy and comfortable.

Came to Ashley furniture in South Brunswick after getting an outrageous price at another store. Alyssa was very knowledgeable about the furniture pieces and what matches with what. She was great! Highly recommend Alyssa and Ashley furniture for all your needs!

I took my family to this store to check out furnitures. At first, we were encountered with a great sale. Then, a really mean manager started to give me attitude when I asked him about the deal in the store. He had no patience, no service. I have always shown great respect and attitude towards him. Don’t understand why he can be a manager

Alyssa Hoffman from North Brunswick is an amazing salesperson, very helpful very nice and I wouldn't buy from anybody else but her!

Great, attentive staff with a particular shout out to Galio! She was extremely patient and kind throughout our encounter and handled all of our questions with a positive attitude. Great service.

Gave this Ashley franchise store more than 2 weeks to sort the delivery mixup and to get an ETA on delivery of their own mattress brand that they had recommended. I guess once you make the payment you are nothing but a sitting duck ! What was a good experience initially has turned to become a massive disappointment ! I regret getting furniture from this store now ! Very Sad !!

Heymi was so helpful as we searched for a new couch! Great store location and always has great deals too

Had a lovely experience during my visit at Ashley Furniture. Thomas Villalva was a wonderful salesperson. He was kind, friendly, and very helpful. We bought a couch from him and will continue to shop at Ashley in the future! Mike was also extremely helpful!

Thomas Villalva was an incredible salesman. He was very helpful, friendly, and answered all of our questions. Highly recommend Ashley Furniture!

One of the worst service! Please would recommend not to buy anything from Ashley

Friendly and accommodating. Answered all questions and felt comfortable

Heymi was so nice ! She helped us out with everything we were looking at . If you come in and want someone to their time in explaining every detail you should ask for heymi.

Love this store! I've bought almost all my furniture in my house from Ashley over the past 5 years. Ghalia was awesome and very nice and helpful, she didn’t give up for 3 visits during two weeks, she figured out what we were looking for in no time from the Huge selection and a beautiful showrooms they have, Sales staff is always friendly and helpful - not pushy. And the store is just fun to browse for home decorating ideas!"

Heymi was very helpful and went out of her way to meet our expectations. Highly recommend.

Thomas Villalva was great. Addressed all my concerns and accommodations. Had a wonderful, well informed experience.

Heymi was great

Tom was great! Gave us all the information we needed and we didn't feel pressured to make a decision. Super helpful and friendly staff, can't wait for our new couch to arrive

Heymi was great!

Heymi did a great job thanks for your help

Heymi

Great service and products sold at Ashley Furniture in North Brunswick NJ. Had a great salesman named James help me with everything I needed. Love my couches and great price!

(Translated by Google) Many beautiful things at a good price and the attention of Hayuni Reyes, thank you for your attention. (Original) Muchas cosas bellas y a un buen precio y la atención de hayuni Reyes gracias por la atención.

I was helped my Hayuni Reyes, she was very helpful and helped me pick out what I needed

Hayuni Reyes was a great sales associate, she was able to help me find what I needed and ordered it to be delivered to my house ! Amazing experience will definitely be returning to buy more furniture !

Amazing service by Hemey looking at multiple different pieces of furniture for my new place, didnt buy anything just yet but will be back and looking for her service to help me out

Heymi was so great to work with! She helped us look through some bar stools, and been able to make the perfect selection for our home!

Friendly and courteous. Knowledgeable staff!

We went to buy furniture for our new home without any idea on what to buy. The sales person Humara was a great help. She not only helped us in finding a good furniture for good price but her polite nature and her expertise was awesome. You rock Humara😊. Jay was also very good and liked working with both at Ashley in North Brunswick, NJ.

I ordered a sofa in November and while placing the order I had a good customer service and they promised me to deliver by first week of December. Later the order was delayed and each time when I called the delivery date was pushed and I am still waiting for the order to be delivered. I understand with all the holiday season and orders but the lady who called me over the phone regarding my order was very rude and not polite. You cannot disrespect someone after you placed the order. I highly encourage the management to look into this.

Heymi, was so helpful and pleasant very detailed. I would absolutely recommend Ashley's store ask for Heymi .

(Translated by Google) Excellent experience, really great personality. Excellent experience for your help in Spanish. Heymi (Original) Excellent experience, really great personality. Excelente experiencia por su ayuda en español. Heymi

Alyssa was great! She welcomed us in and was extremely helpful throughout the process. I appreciated her patience and professionalism while assisting my mother and I through the process. I definitely recommend Alyssa and Ashley furniture.

Alyssa was a great help in guiding us to find a new living room set. She knows the products & has a great eye for interior design. We couldn’t have asked for a better experience!

Heymi was amazing for customer service

Do not buy furniture here. The furniture is decent but I spent 5k on couches here and the ottoman had a defect that surfaced after about 8 months( it literally started to cave in middle and turned into a bowl) and when I called they told me they could not replace it. On the other couch the leg was not put on properly and they wouldn't fix that either but I was able to fix myself. Lastly it is near impossible to get their customer service and store on the same page. The service is just awful so I will never buy furniture here again.

Mike the store Manager is Phenomenal. Just the best

Excellent service provided by the GM of the store.

Excellent service by Wanda (store manager) , Mike(GM), Alyssa, Humara and their staff.Very courteous and very helpful. Lots of patience on the Black Friday!!

Alyssa was amazing! She was super helpful and took her time to walk us through everything!

Wanda is the BEST! Extremely thorough and took her time with us! She helped purchase the right furniture for us to furnish our first home and we are forever grateful! Thanks Wanda!

Great experience. Jay at checkout was great. Wanda was amazing, so helpful— good spirited, made this shopping/purchasing process really easy!

Everything they sell is of a low and cheapest quality. We bought a dining table, china, matress and a bed paying big bucks and unfortunately nothing lasted long. Cheapest quality any store can sell. Don’t waste your money and time by buying anything here

Had a great experience with Wanda.D.S from the North Brunswick store. She was very helpful and accommodating. Understood our needs and helped us work around that.

I'm currently walking through the store and have been for about 25 minutes now not one hello, do you need any help?, are you interested in anything particular? NOTHING.... I came in and priced the Altari about a month ago and waited for the black friday special and was greeted with smiles and helped immediately. A short statured guy with glasses walked right past us (he was helping other customers) not a smile I'll be with you shortly or anything. We may have been invisible... another lady with black straight hair sat at the main desk did not move a muscle.. Well I guess I'm on a hunt to another location or possible another retailer for my sofa to remodel my new place... Happy holidays!

By way of update, furniture delivered and waiting for response from the manager on issues relative to mattress sizing and issues regarding same. Day 2 and still waiting. Left a message last week and did not receive a call back. Rather I had to go into the store to get a response. Not good customer service at all. Wanda and James were friendly and helpful. Would recommend them.

Wanda is a great sales representative! She helped me find what I was looking for and provided a discount for the holiday!

Alyssa was a great help definitely gave us a good deal. I urge you to ask for Alyssa

We came to the Ashley store to make a large purchase and Alyssa was super helpful. She was very attentive and listened to our needs. We felt very supported and that she genuinely wanted us to be happy with our purchase.

Heymi was amazing and extremely knowledgeable about all of the products! The service at this store is amazing and go above and beyond for you!

Poor and rude attitude by the Manager. He also had just smoked and came to interact unnecessarily. We had very similar experience as few others mentioned in their reviews. Sales representative had a good attitude with us but Manager unnecessarily tried to interject and showed disrespectful behavior as if he thought that we didn't have intentions to buy and his staff is wasting time with us. We just bought a new home and require tons of furnitures, next went to Raymour (still amazed with what we experienced there!) and booked $10K+ order. Also, I have no opinions on anybody smoking, but shared here only because it made my wife very uncomfortable, and I personally never experienced any customer-facing store staff to have just smoked & interact with customers.

Wonda and Mike were very helpful.

Everyone at Ashley’s is very nice and accommodating, especially my good friend Ghalia Drihmi. She takes her time to explain everything and she is incredibly sweet. Definitely consider buying your furniture here!

Wanda is a pleasant and helpful sales manager.

Very good experience at ashley with Jay at front desk. I give 10/10

Thank you to Jay and Mike for making our purchasing experience flow smoothly!

Alyssa was great. We really enjoyed working with her.

Had a very easy and stress free time purchasing living room furniture at Ashley in North Brunswick. Ghalia and Jay were friendly and helpful.

Jay was incredible helpful!

Jay is a good salesman for Ashley furniture

One of the male employees there was completely unfriendly and very rude.

Wonda was amazing wish there was more sales reps Like her

Wanda is the best! She is kind and professional! Definitely will be back for all of my furniture needs!

I had a great experience to purchase sofa set and dinning table set from Ashley Furniture. The sells woman Wanda was great. She helped us out for the selection and also to do financing.

Wanda helped us with our dining room purchase. We couldn’t make up our minds about the set we wanted and she was helpful with the whole process. Thank you Wanda!

Had an amazing experience with Alyssa, she helped work around my budget and showed me several options. She was extremely patient and led me to purchasing the perfect couch for my new apartment. I would highly recommend checking out this location

A place where you can find all your needs fulfilled

Tom Villalva was incredibly helpful. I spent a very long time looking for furniture for my new home and Tom was knowledgeable, honest, and so easy to work with. I will be sure to work with Tom again in the future.

Wand is Very knowledgeable of her job very helpful on guiding you to pick your best option for your needs

Alyssa was phenomenal! RUN and go see her for all your home furnishings. Seriously, you will not be disappointed. 10 out of 10 experience!

Awesome service and very good furniture

Great experience with wanda!

Very friendly staff.

DO NOT BOTHER. We bought a full bedroom set from this store. While the salesman was nice and helpful the problems started as soon as things were delivered. 2 of 3 pieces were damaged. I would not accept the bedframe and had to send it back. It then took another 2 weeks to get a replacement. Our dresser drawers arrived not closing properly. Customer service swears the dresser must have been damaged in shipping because they don't send out broken items. If the tracks of the drawers weren't put in properly, how can you claim it was damaged in transit? It came from the manufacturer that way. If the replacement of the tracks doesn't work, they will have to remove the dresser and replace it completely. I'll likely have to take the day off work for this, also. Customer service claimed they were ordering new tracks and to call them when they arrive at my home to schedule a technician. It would take 7-10 days. Here we are 32 days later, and nothing has arrived. I called and spoke to customer service for a 2nd time today. As far as I can tell, the part was never ordered the first time and I don’t believe it was ever truly ordered the 2nd time either. They are now involving the “escalation” department. They called my boyfriend and left a message saying the part won't arrive until MID OCTOBER. The dresser was delivered in August. I asked for a phone number or email to the “escalation” department and was told that is for internal use only. Customer service at the store AND at the service location are beyond rude. From the store customer service telling me it's too bad they won't reschedule a delivery until the broken piece is scanned back into their warehouse (apparently that’s the consumers problem) to the service center clearly not ordering the parts needed for repair and refusing to provide even the most basic information. This entire experience has been a mess and has added an unnecessary amount of stress to moving into our new home. They can hold a master class on bad customer service. If you'd like to order broken furniture and have the company refuse to do it's job to rectify it, Ashley is the store for you.

Nice furniture priced fairly. Sales team is very busy for this reason so waiting for help can happen. James was our salesman and was knowledgeable and patient with us. I recommend this store.

Pathetic services after placing order last month, still I am waiting for my delivery. Ashley Furniture North Brunswick.

It’s was very helpful and respectful Thanks Alissa

Wanda was great! She was engaging, answered all of our questions and made the purchase of our new couch so easy.

Great experience shopping for our living room furniture with Wanda! Thank you for all your assistance and helping us personally to design our new living room layout.

Huge collection

My husband and I went to the North Brunswick location and had the pleasure of Alyssa helping us. She went far and beyond with her great customer service. I highly recommend asking for Alyssa .

So at Ashley…we invested a considerable amount of time in selecting a sofa set and associated furniture that we were pleased with. During our visit, the agent assured us that the furniture could be delivered to our basement without any issues, and even mentioned that if there were problems, we could decline delivery without cost…giving us confidence to proceed with the purchase. We placed our order and were told it would take one month (!) for the delivery. Patiently awaited the delivery for a month. Upon arrival, the delivery team unfortunately decided not to attempt bringing the furniture into our home due to sizing concerns, despite the fact that it could have fit with some effort. Although they did not attempt delivery inside, we understood the situation and contacted the store on right after to initiate a refund. The same day our experience took a frustrating turn when we were asked to visit the store in person to process the refund, only to find out that when we got there the items had not yet returned to the warehouse, delaying the refund process (waste of time and effort). A day later when reaching out to the manager, he totally pushed back and stated we can’t obtain a full refund due to a corporate policy that imposed a 25% penalty for "rejected" items. This left us with an unexpected cost of around $400-450 for furniture that we couldn't even receive, despite our good intentions. While the customer service during our shopping experience was commendable, the attitude and policies post-purchase were disappointing. I hope that Ashley Furniture takes this feedback constructively and works towards enhancing their customer service approach in the future, as some of their furniture is indeed nice.

I like to recommend the sales person Wonda. She gave an outstanding, excellent customer expertise and services and she new her stuff. Wonda was honest and very supportive helping me pick out my furniture. She also gave me a 30% discount and when the other manager passed by he was trying to get the credit by saying where here to help you that why we have you the 30% but it wasn't him that offered or helped it was Wonda that offered & assist me on me buying the furniture. I was very surprised.. but at any rate ask for Wonda, she's very knowledgeable on the furniture & deals...😊

Humana zulfiqar was absolutely wonderful. Very friendly, helpful, and gave us plenty of space to just look at the furniture.

Will not visit - Rude General Manager We recently got a new home and have tons of furniture to buy, we went to Ashleys and were checking out different furnitures, the sales person was good and everything was going good, all of sudden the store manager named Mike came to us and started talking in threatening tone and was trying to insult us on our choice and how nobody is buying from his store, he even passed personal remarks which was unnecessary. After he left furiously, we spoke to the salesperson and even she was baffled on why he intervened and behaved like this. We immediately left the store and while leaving another manager came outside and apologized. This whole thing was so shocking that it is still confusing us on why we were treated like this? Anyways we went to Raymor and gave our business to them. I hope senior management from Ashley’s read this review and take appropriate action. I am going to write it to Ashley’s corporate office too on such inferior treatment!

Alyssa in North Brunswick, NJ store was awesome, helpful & gave great suggestions!

Oh boy, let me tell you about my shopping experience at Ashley's Furniture Store with Alyssa Hoffman. It was just so incredibly exceptional, you won't believe it! Her warm and inviting demeanor was just a joy to be around and let me not forget to mention her encyclopedic knowledge about the products in the store. It was like having a human furniture encyclopedia right by my side, how impressive! My husband and I couldn't help but feel amazed by her dedication to our needs, it's such a rare occurrence to find a salesperson who actually cares about what we wanted and made sure that we found it. And let's not forget how effortless she made the whole experience. I mean, who even needs to put in any effort when Alyssa is there to hold our hands and guide us through the oh-so-difficult process of choosing furniture? It's like she had some kind of magic wand that transformed what could have been an overwhelming ordeal into a fun little adventure. And of course, the cherry on top was leaving the store with not only beautiful furniture but also a deep appreciation for Alyssa's outstanding service. I'm telling you, she's a true asset to that store and are we recommending her to others? Absolutely! I'll make sure to spread the word about Alyssa and her remarkable ability to make shopping for furniture a truly unforgettable experience!

Wanda was amazing and so helpful! She guided us through everything and made us feel so comfortable with all our questions. So glad we stopped in!

Cheaters. They force you on to some kind of useless warranty while buying the furniture which one can never use for anything. They are careless and rude after the purchase is done! Much better to buy from Costco, Amazon, or Wayfair!

Chris Cartas made our shopping and buying experience very enjoyable

We had a great experience at Ashley North Brunswick. Meesha helped and guided us through the entire process. She was very patient and helpful in answering all our questions!

Meesha was extremely helpful and very friendly. we were able to get the item we wanted and she was able to facilitate the transaction in a very smooth manner. Excellent experience!

Thank you Jessika for great service and presentation. Love her enthusiasm.....ty

Visited for the first time here. Sales lady named Jesseka gave great presentation of products and warranties. We end up buying all our furniture. Short and sweet.... Ty

I'm torn with how I feel about Ashley. We bought quite a bit of stuff here and Tony our sales guy and I think manager was very nice and helpful. We had to return a rug and a lady there was super rude but the head manager, an Indian guy I can't remember his name but he was friendly and helpful. I plan on going back and would definitely recommend

They are rude! We wanted to purchase a sectional recliner and were quoted a lower in maryland store. The store manager kept laughing in our face and basically called us a liar multiple times for saying we were getting a lower price. When I said I want to call and check if the Maryland store would be willing to give it to us for the price they had quoted and will deliver, this guy just shouted in my face that I will not sell it to you then. Guess what, I do not want to buy from a store whose manager behaves this way either!

Visited the store on June 2nd, 2023 and purchased a 4-piece queen bedroom set + box spring, sofa, and other miscellaneous items. Our sales associate stated that we would receive two separate deliveries: (1) queen box spring and sofa, and (2) 4-piece queen bedroom set. We were told that the first delivery would arrive on June 6th, and the second delivery would arrive on June 24th. We were told that no other action was needed on our end. Fast forward to June 5th, one day before the first delivery was supposed to arrive. I call guest services to confirm delivery date and they tell me that there is no such delivery scheduled for these items. We were told that we would have to schedule a delivery ourselves, and once we did that the fastest delivery date would be around June 20th. Confused, I call back this specific store to get in contact with the sales associate to discuss this. Once we get in contact with him, he stated that there was an office error with scheduling our first delivery. He said that the staff member that completed our purchase at the front desk was supposed to have scheduled a delivery date for us, which she had not. After some back and forth, he is able to provide us with a June 8th delivery date for the sofa and box spring. Fast forward to June 23rd, one day before the second delivery is supposed to arrive. I call guest services to confirm delivery date and they tell me that the 4-piece queen bedroom set will most likely not even arrive at the warehouse before July 3rd, let alone when it will be scheduled for delivery (likely the week of July 10th). I am disappointed with my experience shopping at Ashley's. There is a lack of communication on delivery issues/delays, I would have no idea what was going on with my purchase had I not called both times. There is a lack of communication between staff members (1st delivery issue), as well as unclear information given to customers (2nd delivery issue). Based on my experience, I do not recommend shopping at Ashley's Home Store. Instead, I recommend Bob's Discount Furniture Store as they were very communicative and delivery was super fast and convenient.

Very Nice People. Good Prices.

Jessica & Wanda has been an amazing staff of Ashley Furniture… they helped me all the way out

STAY AWAY FROM THIS STORE. I don’t know his name unfortunately. He’s bald tall glassware man almost threatened me and my wife for miscommunication. Very very very bad as a customer service point of you . He is a manager or not sure but if Ashley’s really care about it’s store then really need to work on it.

Chris C was very helpful and took as much time as necessary . Thank you

Jesseka at Ashley Furniture is one of a kind! She was very informative and patient regarding answering all of our questions and concerns for our desired pieces. If you’re looking for a real helping hand and a true saleswoman! Ask for her! You won’t be disappointed!

Both mariela and wanda were very helpful and knowledgeable. They were patient as I tried out many chairs and pointed out features I had missed. Both are a credit to Ashley North Brunswick.

Cory, our salesman went above and beyond for my fiancé and I after buying our first house. Had a small miscommunication on the order of a certain bed frame that we wanted but he fixed it right away with no extra cost. When our furniture was delivered we received a smashed headboard for the bed. Also our reclining couch and loveseat have broken numerous times. We have had the repairman to our house multiple times. And now they are saying that we have to pay for the repairs when we PAY FOR THE INSURANCE on it!! With no calls returned by the store manager Michael, I drove to the store to speak with him. He was very nice and tried to work with me despite all of the issues we had with our order. He told me we would receive money off of the damaged headboard and have yet to see that refund on our account. My furniture is broken and now he is no longer accepting my phone calls and multiple emails. I was really looking forward to furnishing the rest of my house with furniture from here, but after this disaster and just straight abandonment from the manager I refuse to come back to this store. CHEAPLY MADE FURNITURE AND BAD MANAGEMENT!!!

Thanks to Chris and the team got exactly what I wanted and got a great price!

Ms.Wanda in north brunswick is great & a pleasure to work with & come , work with her & u will save your time & energy !

Wanda was extremely helpful and kind during the whole process. Highly recommend asking for her when you come in

Eric G did a great job

Based on my experience and from what I observed - if the customer is good, respectful and understands their staff and manager, then the entire purchase will be very good. If not, they know how to take the customer on a roller coaster ride. I bought almost 11k worth of furniture. Mike, Beatrice and Tony assisted me. There were few returns, re-ordering and refunds. Throughout the process I stood in their shoes understood them and was respectful to them. In turn, they were sweet, gave me the max discount and also a discount for any purchase at any time in future. Coming to furniture quality, service and design, in two words- very satisfied 😊

Decent furniture selection at reasonable prices.

We came to Ashley to window shop and left with an amazing furniture. Wanda was professional, friendly and knowledgeable. She was truly a pleasure to worked with and she went beyond to ensure our satisfaction.

Amanda and Chris were so helpful. They were knowledgeable and courteous, and showed us different options that we could consider. Amanda shared vast knowledge of the procedure to order furniture in different parts of the country. She gave us various design options. Excellent customer care today at Ashley.

We had the best experience shopping for furniture with Jessica! She was incredibly helpful and fun to chat with while testing out all the couches! Love our new sofas!

Beatrice was very helpful and patient with our selection and was able to quickly give quotes and delivery information. Thank you!

Great selection of furniture, but the employees of this store need a crash course in customer service. 1) They NEVER answer their phones. 2) When you bring problems to light, they all shy away from taking accountability. When my family and I went to purchase a bedroom set, we were welcomed and greeted by Wanda (Manager apparently) and she was so wonderful that she shared her cell number with us. Of course we checked our invoices before leaving only to discover that she had mistakes on our entire order. The GM, Mike, spent another 1.5 hours after closing hours to fix the mistake Wanda made and still freaking messed up our order. Unfortunately, we didn't end up finding out until day of delivery. So we were told to call the store... of course no one picks up and if they do, they don't give you straight answers or let you speak to anyone. We walked in and conveniently Wanda was there but pretended like she didn't recognize us. We later found out that Wanda had fixed our order prior to us driving the 30 minutes to the store but didn't bother calling us or apologizing. The GM Mike also straight up told us that he "generally" doesn't remember people, but still managed to come up with remembering that he was the one who fixed our order. I gave 2 stars for our review because although we were compensated in some minor way, you never forget how someone makes you feel. Mike didn't make my husband nor I feel any better by coming in. He was arrogant and made us feel like he was doing us a favor. And Wanda? She hid away from us in different areas of the store, rather than holding herself accountable for her mistakes. Ridiculous behavior from adults. I would NEVER tell anyone to go to this location. Look at the furniture in the store and then order everything yourself online. Train your employees better or get rid of them and hire competent, compassionate people.

Jessica was amazing!! She was really good at helping with the measurements and ofcourse discounts!! She let us take as much time as we wanted to figure things out and finalize the pieces!

In November We bought white marble top dining table set and on the delivery day it came out having yellow scratches on it whicg looks like low quality of marble or may be it is not a marble so I told to the delivery guy that I want to refuse the delivery but he is like call to the customer service first and they left so then guest services tried to replace it with brand new similar dining table three times and all the time it came out with scratches and yellow marks so I had to refuse the delivery. Reselection and refund were not the option until this point and Then finally after 3 failed attempts they approved the reselection and we went to the same store and than store manager Mike Peterson approached to us while we were checking dining table options and then I described him my situation about defective and average quality of dining tables and chairs such as marks of vessels/glass/cups on the table even after using table cloth and hot plates then he started responding so negatively saying different things like “why you will put glass of water on dining table?” Than I said it is a dining table where people put their food plates to eat and drink and you’re telling me to not put glass of water on that table??? Seriously? I felt like discrimination at this point or he might be intoxicated not sure what was wrong with him as he was talking so meaningless and was so rude. Now it’s been only 2 months and the staplers or whatever material they have used to apply the fabric on the chairs is coming out and I got hurt by that material while trying to pull one of the chair. Second Incident- Then he walked down to the customer service/payment desk area where all computers are there, he opened my order and checked all the pictures of defective dining table and he is like I cannot see that yellow mark with my real eyes and said if he was in charge he should have not allowed to even exchange that table. I was like so surprised that he was talking like that with us and than he is like you only bought dining table from us , I said yes than he is like you complained about the sofa , I said I never mentioned sofa as I bought sofa from Bob’s furniture than the lady (cashier or store clerk) behind him laughed at us , I don’t know why but I felt so humiliating and insulted while having this conversation. I think her name is Jeanine. All the time I was smiling and giving my reasons being a customer and he was so rude since the first word he spoke to me. I don’t know why? At one point I thought this person has some mental issues or what as he was talking so baseless. I will never recommend to buy the furniture from this store or I would say just don’t buy it from Ashley if you have second choice then. For us we found white marble table top dining table only at this store out of 20+ different stores we checked in New Jersey. I’m still waiting for any resolution on this issue. And it’s been now more than 2 months dealing with it. Horrible experience.

We came down to order furniture for our new home. Stewart was very polite and honest with us, which made the sale smoothly. We ended up purchasing all we came to get. Management was very nice and helpful. I would definitely recommend this place.

It was a really great Experience, Tom Helped us getting the good price and the right furniture For Our Needs. They have good quality service and lot of Options

Jessica is amazing She help me too much to find what I need Thank you again Jessica

Wanda Diaz was such a pleasure and I’m glad she was at the door to greet me with all her warmth, and such a beautiful smile. This beautiful soul took such great care of me. She made the sale before I even knew I was ready to purchase. Please make sure to keep Wanda Diaz around for as long as she will allow you to have her. Great attentive sales people are hard to come by and she was top of the line. Good Job Wanda. I’ll see you for my next purchase sooner, rather than later.

Stuart Alterman was great to us.

Great service from Mariela

I went in this North Brunswick Ashley store due to back pain to find a mattress and bought $7,000 worth of bedroom furniture and mattress. The mattress was delivered and after sleeping on it, made pain worse and wanted to return. The store said call the number which handles return (a different department), after the run around said all sales are final. I said where does it say it, he said because it doesn’t state it, all sales are final. Unbelievable! I should have gone to Macy’s or JcPenney’s to buy my mattress and furniture l, at least they are honest. The only way these thieves will learn if they are sued and are forced to write their return policy on all the forms they make us sign.

The experience was great. The staff was wonderful and very pleasant. They were helpful and friendly

Amazing Experience with Sales person Jessica and the check out person. I forgot her name but she was really helpful as well.

Beatrice & Mariela provided me with excellent customer service from entrance till exit. I have absolutely no complaints at all. Highly recommended.

Jess was amazing! I would highly recommend Ashley North Brunswick, ask for jess!

Mariela was excellent!!! She made my mom smile and was so easy to talk to!!! Great customer service! Highly recommend

(Translated by Google) An excellent service, from Mariela (Original) Un excelente servicio , de parte de Mariela

Amazing service from Mariela & Stuart .

Beatrice was INCREDIBLE! She was extremely friendly and knowledgeable.

Pathetic service. They treat you well until you place the order. After that, you see their true color. I was told that once you place an order, if your items are in stock at the warehouse, they would be marked and kept aside for delivery so that they don't show up as available for other customers. However, when I went to the store to schedule my delivery date, they told me that one of the items in my order was out of stock as they gave it to another customer who ordered the same (model) item. Another example of how pathetic they are is their 72 month 0% financing. Its only when you get to the store that they inform you about the 25% down payment that needs to be paid upfront to qualify for the 72 months 0% financing. They also do not price match their website price for this 72 month financing. Its all a big time waste.

We paid in full for a couch and its been few days. No one even bothered to call us to inform us about our delivery date. Its only us who called back. We were promised to get a call back on 11/29. We called again and no one picked up.What kind of customer service is this? Above all that we noticed that when we paid at the bill desk, the guy did not even thanked us for the payment and not even a gesture to welcome us as a new customer. Man please learn some sales skills and do not make customer to feel like a stranger or not respected at all.I hope you deliver our stuff soon and value our money because the customers are the reason why any business works on this earth.

It was an excellent customer service by Jessica. I was very happy.

I just went there recently. Service from stewart was excellent. He was very helpful and generous with pricing. Great place to shop for furniture. I would definitely recommend anyone to go here for furniture shopping and contact Stewart.

Beatrice gave me the best experience I could've asked for at the most horrendous time for a salesperson-black Friday weekend. She made literal miracles for me with pricing financing etc and helped me accessorize. In one stop I went from zero furniture for the past two months to the couch setup of my dreams complete with dining table coffee table end tables and accessories.

Had a great experience with Mohammed, He was very friendly and honest with me and my girlfriend! We came in looking to spend 1500 and left spending 4000. But it was def worth it because everyone there was nice to us and treated us with respect! We will def shop here again! Ask for Mohammed, trust me!

Stuart has been very nice in dealing with customers and is very patient and courteous towards us throughout many visits I made to choose the right one and all time he worked with us and his communication was fantastic. Over all liked the shopping in Ashley with his help and support.

My parents and I just ordered 2 living room sofa sets from Ashley Furniture in Brunswick on route 1. Our sales associate, Jessica was very helpful both days we went into the store. She was very informative and very patient. Not only did she answer all of our questions and provide detailed responses, but she also did not hound us to buy something. I would 100% recommend reaching out to her if you go to that store.

Limited inventory for tall people

I have been a customer of Ashley Furniture having spent well over $6,000 in the last two months at your store. I came with a friend today looking for a couple of pieces for my home. Imagine my surprise as to the condescending attitude I received from one of the salesperson. I had specific dimensions I written down needed for an entertainment center, and 2 storage pieces. I asked the salesman if he had any pieces related to these dimensions and he curtly told me and I quote, “I don’t know what sizes we had so can’t help you and proceeded to walk away. My friend and I quickly left the store and he did not apologize just said goodbye ladies. I can privately send you the description of the salesman if you want.

Shopping in Ashley Furniture, salesman Khoury was very helpful, knowledgeable and a pleasure to work with. The assistant manager, Mike could not do enough for us. We are very pleased with our selection, and would go back again.

Chris was really good at naughty Brunswick store what’s again

Chris was very helpful on our visit today. We came in just browsing, he was very patient and not pushy whatsoever! We purchased a wonderful dining room set!

Excellent experience with Stewart.

Stuart A. provided excellent service, he was patient and extremely helpful with providing detailed information about dining room sets I was interested in.

Extremely frustrating and disappointing service. Sales people are selling and updating incorrect details in the system and blaming customer for everything. Changes in the management every month so no helping hand or escalation point. First time in my life I received used sofa delivery by paying amount for brand new piece which was horrible experience. I am following up with the team since last 2 months to fix it and no support or help provided till today. Managers are very unprofessional and arrogant. I am very sorry to say but I never expected this service from Brand like #Ashely. So not acceptable service team. 😡😡

Mark grossman was phenomenal.purchased a table two months ago with him came back today and purchased two couch sets

Not surprised by the low stars this store received!

If zero stars was an option I would leave that. I purchased furniture back in March and the store advised that it would be ready by the first week in May. It was not, fine I accepted that. Then I was told that my bed would be ready the last week of May. Again, it was not. By the end of June when it was ready, I advised to cancel the order. I was told that it would be refunded by my next billing cycle. Three months later, I still have not seen a credit and I do not have the furniture. No one at the store answers my calls. When I text the manager, I am given the run around. At this point, I'm going to file a claim with the BBB because this is absolutely ridiculous. Online customer service can't help since it wasn't an online order. Everything just keeps going around in circles.

Chris at the north Brunswick location was such a great help! Very professional and helpful!

Stuart Alterman is the best. He helped me again with my purchase.

If it wasn't for our sales person, Tom Villalva, I probably would have left. The GM of the store, Mike Peterson, is the most arrogant person I have ever met in sales. He has no people skills and tries to be downgrading when talking to you. He is definitely in the wrong profession! Thankfully, my sales person was kind and patient and really did his best to provide good customer service. Now let's see how long before I get my furniture!

Ashley Home has a great selection and the North Brunswick store is truly massive. BUT, the most amazing part of my experience there was the salesperson, Jessica. This woman has the perfect sales skills to learn what you want, to show you furniture that fits within your tastes and budget level, all with a friendly, warm, and highly professional style. The prices were good, the furniture I bought is excellent, and this salesperson was crazy-good!!! :) All of this translated into the best buying experience I can remember. Jessica is the best, make sure to ask for her when you visit.

Stewart was very helpful, knowledgeable and courteous. Great overall experience shopping at Ashley Furniture.

The store Manager Mike is a very difficult person to work with. The store has a nice collection of items. But how would I leave a positive review when the Manager of the store becomes grumpy when you approach him with an issue with the delivery. He wouldn't even let me complete my sentence. Really bad experience. I would suggest anyone looking for Ashleys furniture to visit the route 22 store at Green Brook.

Beatrice was simply the best, I would recommend everyone to approach her for all support in the store

Valerie was fantastic

Went to the North Brunswick location yesterday to purchase a living room set and was greeted by Chris. He was friendly, helpful, and funny. He allowed us to shop around this huge store without feeling pressure to purchase anything. He answered all of our questions and was so helpful in my first sectional.

Jesseka Morrison is the best! Great experience… helpful and courteous. Jessica helped us get everything we needed!

We loved the service! Jessica and Mike were both amazing. We ended up buying a beautiful bedroom set from here!

Jessica was absolutely great! Her customer service was impeccable. Mike was wonderful as well!

Nobody picks up the phone ever. And it’s always jumping through hoops to get an answer. Don’t even bother going to this location.

I got the best recliner from here!

We purchased a dining room table back in April 2022 at the North Brunswick NJ store. Paid with CC in full. On the Invoice it states clearly Promised by such and such date. Called to check on status and they changed to another date NOT honoring what they promised. We wanted to cancel and get our money back. They do not call back, sales rep and store managers will not call you back. They took our hard earned money, and giving us 101 excuses not to return our money. Be aware of this location as they also stated they are short staffed and delivery problems. We made a mistake using Ashley. Should have stayed with Raymour & Flannigan. Never again!!!!!!!!!!

No idea why anyone would feel good shopping somewhere that forces a worker to stand outside in 90+ degree heat to hold up a sign about a sale. Couldn't find anything else for the poor guy to do? Hope someone in leadership rethinks the marketing strategy.

If I could rate zero, I would. Customer service is horrible. Ordered a dining table back in November - understadable that due to the supply chain issue the things have been slow. However - when spoke to Wanda - she was very rude and had no idea what is going on in the store, ask her anything and her reply is I don't know! Please have someone speak to the customers who knows what is going on! There are many other furniture stores in the area, this store is definitely not worth the time.

We had a very very bad experience. Our dining table had scratches and when we called the store Wanda spoke to us and I asked her what can be done and she was completely clueless. I asked her what my options are and she replied- “ I don’t know “ and later when i asked who I could speak to regarding this since she was clearly no help, she just hung up on me. If you are looking for furniture - there are more Ashley furniture stores near by. DO NOT buy from here, no help whatsoever. If anyone else knows who I can reach out to with respect to my above experience, please let me know, thank you!

My boyfriend Erick and I had spent the whole day looking for a couch. This store was the 4th one we went to. Chris, the sales person was such a great help. Very knowledgeable and friendly. We were able to find exactly what we were looking for with his help!

Very nice place, a lot of stuff in stock But above all, the sales person Chris, an awesome guy , a lot of help , thanks again man 🙏🙏

This store is huge, and well decorated. I happily was able to purchase exactly what I was looking for, and at a great price too! Not to mention the staff is wonderful! I was guided the whole time by Tom. He made great conversation while supplying me with any questions and needs that I had. Very willing, helping, and I won’t forget him because of how he treats his customers. Plus who doesn’t like a firm handshake it was a pleasure meeting him!

Alyssa is super nice and knowledgeable! She helped us find the perfect couch to fit what we wanted. Definitely go to her for anything you need.

Horriable, horriable, staff,except Jenny. Police came after staff cursing and screaming at customer. Almost ducked behind a couch with fear.

I had a great experience with Chris, who helped explain the discounts and what was and wasn't in stock. Very clear and concise. I'll definitely go back for anything else I need.

We bought our living room and bed room furniture from the North Brunswick Ashley. We dealt with Steve Kohry and Wonda. They did a great job in taking care of us and very good to us.

Amanda helped me get the perfect rug for my basement! She is the best!

Shopping for furniture can be a nightmare. Ashley furniture store in South Brunswick was the fourth store we came to yesterday. As we entered the store an energizing, bubbly, young lady named Amanda approached us. She made us feel so comfortable about being there and very informative of every bedroom set we looked at. We were not exactly ready to buy but her pleasant personality made it easy to order right then and we also bought a new mattress and box spring as well. In time we are coming back for kitchen set. She is definitely a people person and I give her 10 ⭐️!👍 Thank you again Amanda. Patricia Medina

Just came back from a very bad customer service experience at Ashley furniture at North Brunswick. At the time of purchase, the store manager promised a sectional sofa as top grain while apparently it is not. Although he tried to explain options for protection plans and even able to give additional discounts, in the end it doesn't help because the main ask from us which is top grain leather was not satisfied. THe the next day when we found out from their website that it is not leather, I called the store and requested for cancelling the order and I was promised that the money will be refunded in 24 hours. Unfortunately I did not track after 24 hours if the refund was indeed processed. After 25 days while reviewing the credit card statement found out it is still not processed. Here comes even worst experience when I visited the store for refund, the floor manager in-charge for that day simply excused that although she see the notes for cancellation they still can't issue the refund until the person who took the request for cancellation is available. How can this be possible? what if the person that took the cancellation request quit the job and no longer available at work? So today, been calling them thrice to ensure the refund has to be processed the response was, they need some time and then again an hour and keep pushing. I decided to visit the store and they still tried to delay that the manager has left for the day due to an emergency that I couldn't accept and asked that i really need this to be processed today and got it done through another manager available. This store is not professional. Costco is the best, got our sofa delivered today from them.

Was greeted by Amanda as I walked in. She was so helpful and patient as was shown many different couches and mattresses. She was great and friendly and professional without being pushy or overbearing. I liked the store and met the general manager who was just as nice. Really pleasant experience at this store…

My money is stuck for the past 5 months with this store. The delivery date was pushed out by 3 months beyond the originally promised delivery date so I had to cancel the order which their terms permit. But their cancellation process is archaic and requires 2 store visits to get it done. I had requested a refund check which as per their written policy should be delivered within 14 days but it is nearing 2 months and I am still waiting. In the past few months I had to visit the store on numerous occasions because they don't answer the phone. Needless to say how I feel about my experience.

Had a great experience at Ashley Furniture in North Brunswick. Worked with the associate, Chris, who pointed us in the right direction for our sectional. We also ended up getting a dining room set based on his recommendation. Thanks for the help!!

The salesman (Anthony Reyes) had stated that the delivery people would take away our old mattress, provided the size fit. When the delivery folks came, they said they would not take away "dirty" or "ripped" mattresses. We called back the store and the duty manager would not accept that Anthony did not specify this condition when we bought the mattress. We had to haul away our old mattress and get a new one elsewhere. Ashley refunded the money after we went to the store . Had we clearly been told about the specific conditions of mattresses they will take away , we would have bought from somewhere else . Invoice No :- 432200435 Date of sale :- 2/5/2022 Sales Associate :- Anthony Reyes Order Item :- 10 inch Chime Elite - White / Blue Full Mattress

Ashley Furniture is the best! They have everything and the store layout is so easy to navigate. Best of all their staff are so helpful. They are also a leader in the community. Mr. Masood (GM) is the best person and he personally help me for finding furniture for my new home,He guide me for doing choices for style and colour for my deferent furniture sets. I love Ashley North Brunswick store and it’s my favourite furniture store.. Thank you all the team members and Special thanks to Mr. Masood (GM).

I will categorize furniture and car salespeople as idiots, arrogant or helpful. Unfortunately, Ashley has mostly former categories than later. Feel sorry for some of the good people working here.

Our dining room set was discontinued and Wanda called us to offer the floor model. Unfortunately, it was 2 chairs short so Wanda helped us find replacements that looked great. She was very helpful and super friendly.

It has been 12 weeks since I put in an order for furniture for my new home. This expectation was set when the order was placed and was agreeable. I then received and email stating that the furniture would be at the local warehouse today. I contacted the location to schedule delivery and instead was told that there was another delay and there was no expectation. The woman who answered the phone said that she would send an email to get an update. I attempted to ask for her to contact me today either way so that I could have some sort of update. Instead she would not allow me to finish my question stating "I cant promise you and answer today". When I attempted to explain I was simply looking for a call back, she hung up. I attempted to call back and my calls went unanswered. They have caller ID so I take it personally that she refused to answer the phone. I have dealt with Ashley for years, and this is the worst experience I have had with them. If and when I receive my furniture, I will not be going back there for future service.

Great selection but many items on long wait for delivery. I will certainly try them again in summer.

Will not return. The customer service is very bad.

Manager was so rude. I will not even buy a nickel item from this store. Manager thinks he owns this place. very bad experience. I will complaint him further for sure.

Tony was extremely helpful in helping me select a power recliner. He was very professional and informative in making sure I found the recliner that would best suit my needs. The delivery was fast - I had the chair in place in just a few days! Thank you!

Totally disappointed by the customer service, rude behavior and not friendly. We never expected. Mike didn’t want to even acknowledge that he had interacted with us when we purchased our furniture three weeks back. An unprofessional approach and not an attitude expected from a store manager. I was furious and felt insulted when I left the store. Never going back and would recommend others think twice before going to the store.

I have never been so disappointed with a company's customer service and manner of business. I purchased a home in June 2021 and purchased quite bit of furniture and large appliances from multiple companies. All of which were dealing with backorders and long wait times to receive our purchases. But our experience with Ashley, in comparison to every other company (Raymour & Flanigan, Wayfair, Home Depot, Loews), was so much worse. And we are still trying to get issues rectified (furniture finally arrived and it is damaged). They just cannot seem to get it together. Once this ordeal is finally finished, I will never recommend or shop at Ashley Furniture again. I WSH I COULD LEAVE ZERO STARS

Pathetic service, bought a couch and during the delivery we realized it’s not the right size, so we had to send it back, this happened on Saturday, Monday I went to the store to choose the replacement and manager said the return is not reflected in the system from warehouse. After 1 day got a call from the store and the lady called me and asked for my credit card and she didn’t even know what was original price. I wouldn’t recommend this place

Don't forget to negotiate :)

Ashley was my 4th stop while I was shopping for furniture. In the future it will be my FIRST!! The staff was AWESOME! shout out to TONY!! He moved furniture around so I could see what table I liked with my couch! He helped load my smaller purchases in my car. The price was right. The delivery was on time and I love my furniture!! WONDERFUL experience!! Thank you Mike and the Ashley team!!! I will definitely be back for my next furniture purchase!

Ashley’s furniture is good and we have been purchasing from this store from the past 13 years, however we had a very bad experience with the current store manager. He came as extremely rude and obnoxious.

Ali was super helpful, very friendly and helped me to find the furniture I needed! Highly recommend Ali!!!

Worst shopping experience ever! . This is the 4th time of delay. I have purchased s sofa on August 13 . No update for delays if I don’t ask. Today is November 5 and the next expected date is December 30!!!!! I am tired of waiting. I just cancel it. And purchase a sofa from Amazon.

I have never posted any reviews.. this is the first ever review I m posting for any store. All I have to say is that store manager Mike.. when we approached him with our issue, he started walking towards back office and essentially directed us to continue talking while his back was towards us… and then he continued calling customer service meanwhile pretending to listen to us… he had already made a biased decision on not working with us and kept on saying he was listening to us patiently and gave me phone to talk to the customer service manager on the phone.. no role was played by him and was very disrespectful to customer sentiments.. essentially they delivered product after 3 months and it was defective to its core on multiple avenues .. no option to have product re-delivered.. accused us that we never told delivery guy about the defects, which we repeatedly mentioned.. and now it is over 3 weeks with no resolution . We basically told someone will contact us and they will fix the product (when and where we have no idea)… for something we paid for a brand new product and received low class product… just overall horrible experience.. not only from product perspective but also how the management made us feel… will never ever go again..

Very bad experience don’t buy furniture king bed here anytime they sent a junk furniture to home .with in one week it was reported to replace as it was in bad condition would hurt physically and might cause a spinal cord injury if it were used they made us waited for more than 2 months to fix now they were saying that we can’t replace it very insane and a bad customer service not even polite . It is simply cheating selling junk for money don’t buy

This is my first review with a company when you feel you have been treated unfairly. I bought a dining room set and coffee table back in September and l paid off immediately and put warranty on them. Their delivery team came to deliver 3 weeks after the purchase. They delivered the dinning room set without tools to set the dinning table. A call was made to their office, they said leave the chairs without table due to back order of merchandise. They made another appointment for the dining table and coffee table to be delivered. Two of their staff came back to my house to deliver the dining room table after two weeks . They did not know what they were doing, they told me that they were not trained and they go by the manual that comes with furniture when they deliver. They cracked the dining room table in the bottom. The coffee table was assembled from their warehouse with a piece loose in the bottom . As their staff was putting on the piece of wood that was loose, he scratched the wood. It was a disaster and very bad job that was delivered to me. l made calls to their office. I was told they will make appointment to check it and check the dining table that was delivered. They told me the warranty team will contact me for repair. They ordered tools to be delivered to my house pending the repair. I took pictures of the damaged furnitures and sent to them. The warranty department sent someone to me after two weeks to check the damage and fix the furniture. When the repair staff came, he didn’t touch the coffee table or fix it. He stated that the coffee table was delivered damaged. I went through a very bad experience with this company. I am waiting for another team to contact me in a week to set appointment. It is ridiculous.

I recently purchased a living room and dining room set at Ashley Homestore in North Brunswick NJ and I would like to thank the staff that assisted me, Tony Jeanine and Michael, on their exemplary customer service. It was a pleasure doing business with them. I will definitely refer my family and friends to them!!

WORST EXPERIENCE EVER. So that is my 1st experience with ashley which has became a nightmare to me . I'm regretting my decision to get my furniture from a brand which has got a name . We've ordered a dining table & 6 chairs like 3 months ago . Twice they scheduled delivery & then canceled because they received defective item. When I went to the store manager to complain about their service. He said he'll look into this . Anyways they said it will be delivered in a week but then it took more than 2 weeks ,thats OK . But here is the worst thing that after waiting this long time they sent us the DEFECTIVE item. Which has 4 chairs & table defective , 2 chairs with stains , 1 chair is the used one the floor sample (as it has its cushion in different color) , expandabletable table has its leaf fixed by a stick & screws underneath . I called the store right when it was just delivered, they gave me guest service contact. They asked me to send pictures & then they will respond in 7 to 10 days. Today I called back to get some response as they didn't send yet . And they said they decided to fix the items , I mean why would we pay such handsome amount for something old , defective & used . We didn't went to Ashley for the furniture which needs to fixed in the 1st place. When I asked them to take it back & send us new item which is not defective, as this is a customer's right to get a new item atleast. They said its not their policy & they will try to fix the item . Why would a customer purchase a defective item ? This is really disappointing & traumatizing experience we had so far . Now again we put on keep waiting for their call back .

Let me start by saying this is the first review I do where I feel the need to just express my dissatisfaction. I ordered a sofa and chase in June/21 delivery was on 7/19/21. I realized the cushion was not the right one a day later. Made the call, sent the pictures and I was told it would take about a week to hear back from anyone. I never heard anything until I called 2 weeks later. That phone call had to answers for me. After about 10 calls and 2 1/2 months later I am still without a cushion and answers. I emailed my complain, asked for a manager to call me back and I have received no call back, no email. I tried to be understanding because of covid and things are slower than usual. But almost 3 months later I am still getting the run around and no cushion. Customer service has been a hit and miss. I am frustrated, sadly I NEED another piece from them and I can't imagine the nightmare It will become if I do.

This review is only cause of manager Hady, he went above and beyond to resolve the problem with our delivery. Only cause of him, I would highly recommend people to purchase from this particular location. We bought the entire house furniture from here and loving it ❤️❤️❤️

Great service!

We purchased our furniture on June and we waited for 2 1/2 months for our delivery date on Sept. 17. We called the store only to find out the sectional we chose still hasn't arrived. We didn't even get a courtesy call!! I called on the 14th of Sept., After several long waits I finally got someone. She had a matter of fact attitude. Not very professional. I will be telling family and friends not to shop at Ashley Home Store in North Brunswick, NJ

DO NOT BUY AT THIS STORE Ordered two sofas in April (7 months ago) and still not delivered. Every month I would call them and they'd ask you to wait an additional month. Got sick of it. Today I walked in the store and canceled my order. They had the audacity to lure me with "we just confirmed that the order will definitely come in October".

I was helped by Toni. He was very helpful with everything. With the pandemic going I’m and many items on back order, he was able to help me find a living set.

It's okay

I walked Into Ashley and was not bombarded by workers which was a plus. I walked through the store found what I was looking for. Tony La was very helpful. Even walked me to the back of the store where they had floor samples they were selling and I got some nice tables for cheap. I ended up buying a complete sofa set with some tables and a nice bed. The overall price was great, customer service top notch. I will Definitely go back. Recommend you pass by the North Brunswick Ashley. You will not be disappointed. Ask for Tony. Tell him Jose sent you.

DO NOT ORDER FROM HERE. Ordered a couch 9 months ago, kept getting told that it will be delayed a month after another month after another. Finally get a call that it will be delivered. Took off of work for the delivery date, and it wasn’t delivered. Not possible to contact the delivery service because apparently Ashley furniture doesn’t handle the delivery. Staff has no urgency to help or apologetic. Absolutely unprofessional. No idea where my couch is or when I’m getting it. Will never get furniture from here again. Update: The couch arrived at 8pm that day, 2 hours after the timeframe. It was wrong and there is a piece broken. Couldn’t even call the store about it because it was 9:30 when they finished and the store was closed. I now have a random broken piece of couch sitting in the middle of my living room and no one is helping us. Now I’m scared that we are stuck with it. DO NOT ORDER FROM THIS STORE. It’s not worth it. I should’ve cancelled this order months ago.

Well they definitely have furniture. lol

Best experience, friendly staff, excellent customer service and shopping deals.

Tony La very professional great manager

Looking for counter height bar stools...they had a few nothing I liked...great place to furnish the house

Tony was a great salesman and didn't put any pressure on me at all to purchase furniture. Wide variety of selections and good sales. There are some very nice pieces with dovetail joints. I recommend!

For a week I tried to order cushion covers for my couch. I went to the Green Brook location numerous times and no one could help me. Today I called the North Brunswick location and Amanda answered the phone. I told her about my experience at the Green Brook location and what I needed. Amanda told me to come into the store and she would order the item's for me. When I arrived she was assisting a customer when she was done she called me over. It took less then five minutes for her to placed the order. She had my order pulled and ready to submit once I confirmed the order. There need's to more employees like Amanda she was amazing and because of that I will be only using her stores location going forward. Thank you so much Amanda!!

Friendly service and good choices in furniture. Still have the furniture bought from 10 years ago and still in good condition.

Well I have good and bad news with this store. I had a horrible day the day it was delivered. And to top off that bad day I see my bedroom set all nice everything beautiful, except one thing. IT WAS THE WRONG COLOR.

Great experience. Tony is a good guy.

My parents bought a bed, a frame, and a mattress. The store delivered a frame that was too small for the mattress. When my parents asked for an exchange in the store, the rude manager called them liars and refused to give water to my elderly mother who was about to faint. Run If you're dealing with manager 'Mike'.

If I could give this store 0 stars I would. My mother purchased there an entire bedroom set with a mattress. She also bought a sofa bed and a loveseat. When the furniture was delivered the sofa bed was completely damaged and the bed frame was the wrong size. My mother went to the store and spoke with the manager, Mike. He blamed her for the wrong bed frame and kept refusing to replace it. My mother is an elderly person and when faced with such rude behavior she almost fainted. When she asked the manager for some water he refused to help her. We have never experienced such treatment. Please do not let your parents shop there lest they be treated in such way.

I am so upset with the service of the location at North Brunswick, New Jersey. I purchased living room furniture since February 2021, and till today 7/27/2021, have not received my order. Customer service cannot provide me the date I will receive my order!!!!

Our sales rep Tony was fantastic. Super friendly, knowledgeable, and not pushy at all. We went to two other stores prior and found items we liked but were back ordered and because of the horrible experience we chose not to buy from those other places. Because of Tony, we ended up spending more then we originally planned to on a couch that’s back ordered because he made our experience so pleasant. Tony if you read this, thank you brotha. You’re the man and we appreciate your help. Make sure your boss reads this. Tony deserves a raise or some kind of special reward.

Would recommend Toby La. He is very passionate about his job and makes sure he gets you the best deal possible. If you speak to him, I can guarantee you will be walking out with furniture by the end of your visit. Very respectful and good guy.

No air-conditioning!

just want to say thanks to Johnathan Ortiz for helping me with my purchase. He went beyond all efforts trying to make me feel comfortable with my purchase. I never felt rush or any feeling of frustration as he took the time to address my concerns about the quality and everything else I had concerns about. He made me feel like a person verses a feeling that I was a commission for him. I would like a copy of this to be extended to his sales manager Mike Peterson who also was a great with helping me. He took the time and made sure I was satisfied with my purchase. Just want to thank them both...Ruethema Catto

The whole experience at this Ashley store was excellent.

Amanda & Jeannine are amazing!!! The rest of the staff unfortunately are completely useless Thank you Girls!!!

I have never seen such a poor service. I have purchased Sofa Bed from Ashley store on May 17, 2021. I knew furniture deliveries are impacted because of Covid so i ensured i select the item which is available so that i can get the delivery asap. I have compromised on the color to ensure i get early delivery. Store Manager confirmed me that the selected product is available in the warehouse and can be delivered in 2 weeks. I didn't get anything in 2 weeks so i called them and they said it will take another week. After 1 week i called them again and they said that product is not available so it will take 4 more weeks. Again i called them today after completing the wait for 4 weeks and they have told me it will take another 2 weeks. I am not sure whether it will be delivered in 2 weeks or i will get another ETA for delivery after 2 weeks. I am certain that i am not going to buy again from Ashley after this kind of service experience.

I enjoyed my experience at Ashley's because the staff on 6/21/21 was Excellent Tony La was exceptional.He made us feel comfortable and explained the products to us. Ashley is Blessed to have great staff especially Tony La.

The Ashley store in North Brunswick is nicely laid out to encourage easy browsing among complimentary groups of furnishings. Our salesman, Tom Villalva, was especially helpful, exhibiting a broad range of knowledge of all aspects of the furniture, including construction, options and availability. Tom was friendly and a pleasure to talk with. He kept our interaction low-key, with no sense of pressure to hurry into a decision or to buy something that would not be 100% suited. And best of all, he gave us a great price!

We bought 2 furnitures couple of years back along with the 5 years insurance. We had problem with them and we were told to reach out to montage insurance. Our claims were rejected by montage for no reasons. There is no point in spending for insurance and the furniture quality is also bad.

Tom..Tom..Tom Villalva.. Amazing gentleman. I was supposed to walk off the store with a disappointment. Tom took over and changed our mind to book a king bed. Very knowledge, calm demeanor. Representatives like him will create a loyal customers for Ashley

Had a great experience inside the store. Great salesman Tony La that helped us out tremendously and answered all of our questions and helped find the perfect set of furniture. Couldn’t ask for a greater person. The delivery side of it is horrible! We had to have 2 separate deliveries because some furniture was in before others, which was perfectly fine. But their 4 hour window should really be a 6-8 hour window because apparently nobody there can tell time. Our first delivery was over 2 hours late, no calls no warning or anything. Our second deliver which just came today was another hour and a half late. I guess the company doesn’t care about people wasting a day off of work to sit around for the deliveries to be 2 hours late.

Great experience and prices. Tony La was very helpful and knowledgeable. Will definitely recommend to family and friends!

Great selection and great customer service by Tony La.

Pushy sales people. Gives you vibes like talking to a used car salesperson. To make matters worse, we liked something during our visit and called them back to place an order after our visit and the sales manager on the phone was extremely rude and was totally disinterested in helping us place an order. They are certainly doing well enough for themselves to not mind losing a few customers. I'm certainly never going back to Ashley HomeStore ever again!!!

As we all know any shopping experience entirely depends on the sales person. We got lucky and had Tom Villalva to help us. He is very knowledgeable, patient and gives you space to discuss. He did not overwhelm us. We took our time to make a decision and he gently guided us along and gave us a great deal. We highly recommend him. 5 stars are because of Tom only!!

I had bought a couch recently and I have to tell you the girl behind the desk, Amanda Smyth was very helpful. I would go back again.

We were fortunate to have a decent experience with Ashley Furniture so far. Trevor was our sales representative, and he was amazing! He answered every single question with the utmost patience, and gave us plenty of space and time to discuss the purchase amongst ourselves. We appreciated his warm welcome and helpfulness throughout the process. The couch took longer to arrive than the anticipated 12 weeks, but we understand that production lines are overwhelmed this year, and that's true for any furniture company. Delivery went smoothly. We noticed the fabric of the couch was puckered on one side, but Ashley Furniture sent a technician out to fix it--and they did! Communication while we waited for delivery was pretty difficult, but we did eventually get the answers we needed--it took a lot of patience and waiting for call backs. We are overall pleased with the service from this store.

Tony La was such an amazing help during my trip to Ashley’s. He considered all that I wanted and really helped me find the perfect couch! Not only was he nice, but efficient as well! Thank you, Tony for the help!

Great and efficient experience! I was helped by Tony La , he showed nothing but consideration and worked with us to get the furniture best fit for our couch. Great guy! 😘

My husband and I purchased furniture at Ashley Furniture North Brunswick and we had the most amazing salesman, Tony La! He was very knowledgeable, courteous, patient and kind. The store manager was just as nice as Tony! Definitely a pleasant experience

Tony LA a very helpful person

Tony La was very helpful respectful and nice

My fault for trusting. We ordered furniture and manager was typing it all in. He typed in wrong color. Was talking to us that on how we got the best discount there is. We were so engrossed in this discount we were getting, I never deviled checked the order. Furniture came and was accepted, again my fault and because it’s in my house there’s nothing they can do about it. I called the store and I said I will never trust your manager again. I assumed he was typing in the correct information

I will start off by saying , this was the first but last time i will purchase furniture from this store. I decided to give Ashley furniture North Brunswick a shot because of all the nice furniture they offer. Back in November 2020 I placed an order close to $20k financed for a year, we we’re moving out of state in December and agreed to pick up the furniture in the Philadelphia warehouse since they could not deliver it to upstate NY and delivery will cost me $1200 at my old address in Jersey. I was warned it was going to be 2 to 3 months before I get my furniture because of the pandemic. Three months went by so I started calling since nobody had call me but they would give me a different dates, finally gave me a date 3/15/2021 called that same day they were still waiting for three items but were scheduled to arrive 4 days later 3/19; called on that same day I was told the same thing but everything was going to be there on 3/24. At this point I’m ready to cancel my order it’s been too long and I wasn’t getting it for free so I told the receptionist I wanted to cancel my order. I left a message for sales rep who called me right away saying he heard I wanted to cancel so I explained the situation and he tells me my order was scanned in the warehouse the night before and was ready to be picked up, I said ok I’ll pick it up. My work schedule is Tuesday - Saturday and so is the warehouse. So I scheduled that Saturday off, woke up really early, rented a U-Haul, drove 2 1/2 hrs each way to get to the warehouse just to find out as per credit card policy they could not release my furniture cause it was over $2000 which I respect but nobody explained this to me and made me waste a day of work, $400 on a U-Haul plus tolls and gas money. Contacted my sales rep who apparently didn’t know about this policy . The manager wanted to take $750 and basically wait another week to deliver the furniture which by the way I was getting charged $1,200 reason why I rented a U-Haul to save $900. I was so furious I didn’t care about the money at this point I wanted my furniture delivered or released that same day but they failed to do so. What a way to have a consumer buy in to your product again. I think its crazy how Ashley furniture is suppose to be so highly prestigious but yet they lack in customer services and in communication with customers. All Ashley furniture North Brunswick cares about is having people sign that contract and nothing else, not even a decent email trying to apologize or to make up for the info that a customer very much deserved and didn’t receive. Will be contacting the bbb and letting them know my experience with Ashley furniture store North Brunswick.

BEWARE - ITS FRAUDULATENT PLACE. I purchased furniture back in 2016! Ashley store had don't use don't loose insurance promotion where we pay about 700 dollars extra to purchase protection plan and if we didn't use the protection plan services within 5 years we would be reimbursed money back as store credit. Fast forward after 6 years, Ashley guest services and store goes back and forth with fraudulent info that we used protection plan, where I also have confirmation from the Montage insurance company that we never used their services. This company illegally took away our money and now when its time to get back the credit they are providing false info. This company is a full fraud. Even Ashley guest services are just there to make these frauds and not ready to handle the situation. TOTAL SCAM!! BEWARE everyone.

We are not happy because they lied to us and when we called to ask for the status they pushed it back over a month compared to what was said when we Purchased the sectional.

Great selection

TREVOR, MICHAEL, MR. HADI, and the amazing rep with the red beard and the outstanding service from the 2 ladies one at customer service and the other young lady on the floor! I can't begin to APPLAUD & COMMEND, the unreal customer service. I went to EVERY furniture store in NJ some parts of PA. I'm the kind of person that would pay 2x as much for better customer service. But I payed 1/2 price for 5 star service. Trevor and my husband and I felt like friends talking. Mike, went above and beyond to cut deals. smelled. Didn't know what more to do, then buy the store lunch after my great experience! I have no idea what these 1star people experienced, they must have definitely reviewed the WRONG store! We just bought a house and furnished every room with them. Prices, quality &SERVICE superseded even the most pickiest shopper like me! I would purchase more if I had more house. Lol. The staff felt like family! P.s. Trevor also gifted me the best soy candle I have ever smelked.

In the past 2 days I've been there twice as I have to ponder my decisions. John greeted me day 1 answered my initial questions and checked with me periodically as I browsed. Nick, saw me wandering at some point and offered his assistance. Day 2 and it was AnnMarie's turn. All 3 were super patient and very helpful. I also interacted with the manager, Mike, both days and he was always pleasant and personable. I haven't purchased yet but had nothing to do with the service or selection.

Horrible experience and customer service. Don’t even deserve one star! They are deceptive and won’t try to resolve issues.

Do NOT buy from this store! They will promise you one thing and then not deliver on what they promised and not give you a full refund for what you never received.

They should not even eligible for 1 star, one of the worst customer service. went on 2/13/2021 to store and as soon as told let me decide and will come later, one of the manager ( I think his name is Mike) was very very rude. I just left the store and decided will never go to store.

Good selection. Wel organized staff

This has to be the worse furniture store I’ve ever ordered anything from. I ordered a couch set since last November and got part of my order. After calling many times and get a nasty attitude from the workers answering the phone, I stopped. They gave me an excuse every time I try to find out about my orders and always had a different date from my original delivery date. I will never recommend or advise anyone to buy from here. I will be contacting their headquarters to report them.

my girlfriend and I went into the store to look at new couches for our new apartment. 1 YEAR LATER & the couches I purchased are in the trash since the leather (fake leather) started peeling just months after purchasing them. Don’t buy furniture from them at all

Terrible the staff, the customer services, the delivery, I bought on October 1 2020 and I still waiting for my delivery, every time that I call all of them said something different ❌❌❌ I just going to leave it here because I will no have space to say everything since October.

Ordered sofas in October and still have not received them. Try calling the store in North Brunswick during business hours and no one picks up. Will never use Ashley again.

I try not to leave 1 star reviews because we are all human and someone can be having an off day. However, my experience here needs to be shared. I have two tales one about mattresses and sofas. There is a "hotshot" mattress sales rep that apparently trains all new hires on mattress sales. Why do I know this, well this individual likes to condescend customers with his so called mattress knowledge. A certain level of arrogance can get you far in sales but this guy was trying to beat me down with it. Additionally, beyond the incapable salesman who should go back to mattress sales school or whatever, their markup on furniture should be scrutinized by future customers. I had paid a visit to Raymour & Flanigan Outlet in Princeton prior to going to Ashley. Two exactly same sofa sets at R&F were far less expensive than Ashley's. We need to be smart consumers and give our businesses to establishments that treat us with respect and have fair market prices. My recommendation is stay away from this place unless you like rude, pushy, know-it-all salesman and overpriced furniture.

Relaxing trip to the furniture store. Browsed for ideas.

This company is horrible. They sell you garbage protection plan and when you put in a claim with GBS ITS DENIED!! Ashley is garbage I will never spend another dime there and advise you guys not to as well. And for GBS FURNITURE PROTECTION THEY ARE GARBAGE AS WELL !! Stay away from both !!

When I booked my sofa they told it will take 2 weeks or max 3 but after one week when I called checked they told 3 months. Double check on delivery date. Person sitting front entrance was rude.

Ok

DO NOT BUY FROM ASHLEY! The worst company and customer service ive ever dealt with. If I could give zero stars I would. I was previously warned about Ashley but gave them the benefit of the doubt. I was “promised” my entire bedroom set was to be delivered in 12 weeks. I patiently waited, called Ashley on the 12 weeks mark for an update and the furniture was pushed back 2 more months!!! No one called me with this update, I will be canceling and never ordering again. Buyers beware don’t spend your hard earned money here!

Mary was the salesperson I dealt with and she told me that I will be signing up for a 36 month no interest credit card. Well that was a lie, because I am being charged interest. This is ridiculous, it's a lot of money! I called the credit card company and they said I needed to show proof from Ashley's but Ashley's never sent it over. You guys are leeches, while we are here struggling to make money and wanted to buy a nice couch for once. You guys just care about money and commission. I will never recommend you!

My experience there was great initially. The sales representative we had was nice and attentive. Until there was a dark skin guy with glasses (I think he is the manager) said to my friend "I appreciate it, no one ever does that" while she was moving the pillow and see how the sofa is assembled. This is so RUDE and I have NEVER experienced this kind of disgusting service.

BE WEAR OF THIS STORE. THEY ARE NO CHEAP NOR HONEST !!! I got this sofa last night. I couldn’t inspect because was too dark. And this morning. Look. This is what I got for $1400..... I went back this morning and the guy was very rude..... They were confusing me when I purchase this floor sample as they told me is same as brand new........Then I got this garbage. Worse than second hand. I don’t know how a big company can sell such staff to customer. $1400 is not cheap. Very sad and angry. Be careful of this store. They are not honest !!!!

The employees are awesome

BEWARE!! I bought furniture from this place on SEPTEMBER and I’m still waiting for my dining table, this is incredible, they didn’t tell me this was going to take this long to be delivered, today I called and they told me that maybe it’s going to get delivered by the end of January 2022 this is crazy. l had to spend thanksgiving and now Christmas dinner in a plastic table take you ASHLEY furniture. Worst experience ever. I regret getting my furniture there.

Terrible customer service. Any issue is met with a strong, "oh well" attitude. Was unable to have anyone answer my calls for days. Finally someone calls back with, "we were busy and couldn't answer the phones" excuse. Then, they can't even quote u a delivery time. They can only give u a hopeful date and 2 days prior, they can give u a time. The process just repeats itself until u luck out with matching schedules. No delivery Sunday or Monday. Would never buy anything here ever again and may even return what I purchased if I can't get lucky with their delivery system.

We had the most pleasant experience this past weekend with Manager in Training Matt! Along with his personable attitude and surprising wealth of knowledge, he provided us with an excellent shopping experience and helped us get exactly what we were looking for. We may not be getting it soon because of the issues around the world right now and how it's affecting businesses but I am sure that we will be well looked after throughout this process.

Very nice. Very nice.

BEWARE :( We purchased the furniture from this store in 2012 and also got the furniture protection plan of $550 for 5 years. We were told that if we don't use the repair service, we will get the refund/store credit. And today when we called them they are saying that we had to get this refund with in 120 days once 5 years are over. But at the time of purchase NO ONE informed about this clause and also it is not written anywhere. Now, the current manager is not cooperating and not ready to listen to us. We spent almost few hour to resolve the issue by calling bunch of numbers but of no use. We purchased this plan due to the fact that it will be refundable. Finally, we have lost $550 .On top of that the leather sofa set was really expensive($2800) based on the quality and comfort. One of the sofa recliner never worked and ripped from side of the seat in first few months. This is very disappointing. And I wish there was a option of 0 star.

Not a fan !!!!

My dad bought a dining table the day before but the car we had arrived in could not fit the product in. We said we would come back tomorrow with a bigger van, and can pick it up if we have some help from them to lift it and the employees agreed that this would be possible. My dad comes back the next day and the employees on the floor refused to help him pick up the product that we purchased from them. Are we expected to bring a whole team of people on our own to transport product or just leave it in the store after we paid for it? What a terrible attitude to have towards someone who has purchased from the store. Employees need better etiquette towards customers even if they will not be making a sale, extend a little compassion and be decent people.

Needs better quality furniture

Pretty good store, prices gotta be worked with the sales person. Good luck. A lot of options.

This was the least professional furniture store I have ever seen. The sales reps were rude and unknowledgeable. They turned to insults and turned us off from furniture we might have bought had they been respectful. I would recommend shopping at any other store. IKEA has better service and quality then this awful place.

I bought the sofa last year and recently the sofa has started sinking, and its not usable at this point. I have not used this sofa in a way that would cause any damage. The fabric that supports the cushion is ripped. So I called the customer service, since it is covered in the warranty, but they denied to help, instead they told me to contact GBS and file a protection plan claim, and GBS also denied to help saying that they only fix damages above the cushions. This has been a very bad experience, I'd not recommend buying from Ashley Home store. The customer service is horrible and I wouldn't buy anything from Ashley anymore in the future.

Great furniture!

Good parking/ease of access; large selection of everything but office chairs

Anthony was a very knowledgable sales associate who went out of his way to be very helpful with my experience there

Nice store!

Horrible customer service experience! My fiance and I were at this store location last Saturday, Aug. 22nd. The store associate that assisted us was extremely rude, with zero customer service etiquette. After he gave us pricing for shipping and handling, my fiance expressed to me that those #s were not going to work and opposed to having the sofa delivered, we would just pick it up ourselves.. The store associate challenged my fiance by sarcastically stating "oh yea and how are you going to pick it up!?" Rather than explaining to us properly that we wouldn't be able to do so. Also we explained that we would find the same sofa cheaper. He mocked us and laughed in our faces. He told us we would not be able to get it and certainly not for that price. When he asked where we saw the sofa for a cheaper price, we told him we wished not to share that with him and he persisted on laughing at us and prying the name of the store out of our mouths, practically harassing us.. It is as if this man was having a bad day and looking to pick a fight. I am appalled and will never recommend any of my friends or family to visit this store!

Was able to get a good deal on a low cost bedroom set

This experience has been HORRIBLE! We ordered our sectional in June, we requested a delivery for August 3rd, was told "no problem, a week before the delivery department will call you to confirm". End of July I hear nothing so I called, "oh we're sorry you won't get your couch until the end of August because the manufacturer is backed up". Fine, then I check again to get a more definitive date..."Sorry it's still backed up through September"........Call the next week......"Sorry now backed up through October"...WHAT! Why would the time keep pushing back if people are now back to work???? BUYER BEWARE!

My Sales Associate Paul was very helpful and knowledgeable of his products and stock. He offered us 0% financing and easy delivery and setup in our house. The experience was unlike any other furniture store interaction i have had in the past week. I had visited 4 other stores and left each one upset and aggravated. Paul was a breath of fresh air compared to others in his profession.

Purchased an " in-stock " sofa on line, then found out it wasn't even in line for production in China. Returned it and went to the store to buy something off the floor for faster lead time. Sales guy said its "in stock, in Philly". 3 months later, still waiting and they said it was actually " In stock in China " ....

Beware that NO RETURN once it is delivered to your home. I bought a $700 mattress, didn't even open it but the manager said their policy is no return.

OVER PRICED

YOU WILL BE CHEATED IF YOU ARE NOT PAYING ATTENTION!!! I wasn't planning on leaving a negative review because I don't want to see another business hurt because of a negative review until I read another person's review with EXACTLY same experience as mine. I ordered several items but one item never made it. Took 6 weeks to deliver. Spoke to salesman and manager. Manager could see the bill didn't match with what was delivered. Also I was told by a manager that if an item is delivered to you, ABSOLUTELY NO RETURN!!! Buyer beware! Good bye Ashley after $9000!!!

Great place and great people

I like Ashley's Furniture a lot they were very friendly and very helpful

I wish I could give it zero stars for there worst sales/customer service.we ordered items worth more than 20k. Firstly they didn’t deliver all the items after 1 month of waiting. Other thing is there sales person first create a draft bill where he includes all the items and there prices however the person who was entering the items into there system to create a final bill forgot to enter dining table , so they decided to increase one of the item price to include the dining table price and they assured us that they will deliver all the items but at the time of delivery that said as it’s not included in the bill they will not deliver the dining table. We try to reach the same salesperson and he is not responding to any of our calls or msgs. Finally we need to pay additional amount to get the dining table.horrible people not at all trustworthy!

Subpar customer service at best. Terrible follow up on purchases and pathetic compensation when Ashley's does a poor job. Also calling the store has to be one of the most pointless things to do as they never pick up. Highly recommend any other place but this one and its hilarious that all bad reviews get ignored but the good ones the owner will comment on and say thank you. What a joke.

I wish I could give it zero stars. I came in needing a sofa soon and found one with firm cushions and available as a futon. It took 5 weeks to arrive and came with soft, sagging cushions that only got worse with time. It took months of trying to contact their unhelpful customer service before they finally agreed to send a replacement from a third party (supplier in PA) without bothering to figure out what the issue was or trying to fix it. The replacement was exactly the same - soft and sagging, obviously improperly assembled or delivered with the wrong cushion foam. I went back to the store and found the same sample there, still with nice firm cushions despite a year or more as a floor model. In-store customer service promised to call back and never did. To add insult to injury, the model we got is widely available online at a cheaper price than the 'sale' price we got it for at Ashley.

Ruby was the most fantastic sales person we have ever ran into........hands down 5 star

Nice service

Worse place to buy. Don’t care customer service never get problem solve

C.j wise helped us as soon as we walked in and we had alot to shop for took us all over and helped us find everything we needed and was super patient thank you so much for helping us !!! And thanks for recommending that amazing mattress cant wait to have it delivered !

Great experience at the north Brunswick store. Mohammed Leroy and Amanda were so helpful with our couch purchase. Thank you very much!

I just visited this North Brunswick site today. Mo was a pleasure to work with. He was patient, friendly, and did not follow me around the store which made my experience less stressful. His general manager was also a pleasure. I appreciate the staff. They were all very pleasant. I will enjoy my bed set once delivered. WM

Worst sales staff I ever tried to deal with. Will never shop there again.

Within 18 months, three separate pieces of the sectional purchased in Nov 2018 have broken. Three thousand dollar couch that doesn't last as long as anything made at Bob's! Customer Service won't help. They ask you all types of questions to avoid responsibility for the junk they sell. Despite the upsell of the "warranty". DO NOT RECOMMEND.

Expensive

I liked everything about this place I was going to give them 5 stars, but when they sneak something you don't need and refuse to take it or give you a refund, this is not acceptable and I will stay away from the place and I will try to keep my family and friends away from this place thet only care about the sale not the customers.

Thank you for excellent service. We love our new living room set.my salesperson dina was wonderful she helped me to find the right living room for my house.she is amazing lady, big thanks for you Dina.thank you Ashley.💕💕💕

Be advised that Ashley HomeStore is NOT the same as Ashley Furniture on line. They do not match online prices or honor discount coupon codes or provide Free Delivery. They charge even to pick -up Furniture at the Store plus have outdated procedures when paying by check. Delivery updates keep changing even when the furniture is in stock at their warehouse since it has to be shipped to the store to have it put together then delivered for many items. It took over 6 weeks to finally be able to pick up a table in a box, otherwise, there would have been an $85.00 charge to have it put together and delivered for an piece of furniture that was under $300.00. Would NOT order again from an Ashley HomeStore.

Good place for home furniture and decor.

Very good experience shopping at Ashley Furniture. I went in the store to purchase a sofa. The salesman was very helpful. He provided all the information I needed to make a decision on my purchase. The Customer Service Representative, Jeanine D., was very pleasant and efficient.

Ms. Dina was very rude, arrogant and the way she communicated with us was not very pleasant. Her intention was not to satisfy the customer, it was only to get her part of the commission from the purchase. They do have great products, but a great product does not guarantee that customers will come back.

We went to Ashley store in North Brunswick it was an amazing experience. Our sales person was Dina M. She is an excellent sales person she knows very well her work. She listen to our needs and requirements and then show the one which suits our needs. Also she provided best options for us. We bought master bedroom furniture and we were very happy with the entire sakes. We have 2 kids and they enjoyed the buying process. I would 100% recommend this store. Real value for money and special thanks to Dina for making our purchase so easy.

We had an extremely pleasant experience shopping in the Ashley Store in New Brunswick. Our sales representative was Dina M. She was extremely knowledge and made our shopping for a new sofa effortless. She listened to what we were looking for and showed us examples of what we wanted. She clearly explained the protection plan offered by Ashley furniture, she allowed us to amber through the store by ourselves to look and see what was available. We ended up purchasing the first sofa she showed us and I can’t wait to get it home. Would highly recommend this store and Dina M. If you are looking for good quality and a pleasant experience.

First thing first if you need to buy something at Ashley homeStore talk to “Dina” she is the best of the best, I wasn’t sure about the price and she did the impossible to give me the best deal ever and I most say that I love it, I walk out of the store satisfied with my purchase thank to “Dina”!!. If you ever need some new furnitures and nice deal on Ashley homestore go ask for HER, she is the best and I’m sure she will take good care of you and you will walk out of the store with a nice deal for sure!.

Dina M. Was awesome! Very knowledgeable about all the furniture and matresses. Very hardworker. When you go to Ashley see Dina M.

I bought a bedroom set from here. The bed frame cracked up the sides. I reached out for warranty within 1 year and nobody ever got back to me. Out of everything I bought, 1 bed frame is cracked in 4 places, 1 dresser drawer has broken track, 1 dining room chair has uneven legs, and 1 chair has split leg. I was going to do a living room set, but I'd prefer it lasts. Also I hope ppl realize just how bad a place has to be to get below 4 stars on google. It's basically 1 star at that point, between fake reviews, incentivized reviews, and the occasional happy as of now review....

Bad quality products. Sofa spring underneath is broken and aligning incorrectly within 9 months I bought it for $1800. The warranty and customer service is not all responsive. Though we have taken protection plan for 3 years, they don't even respond to your calls or emails. Sales folks are good. Once sold, you are done. No customer service. Next time, I bought furniture from BOBS Furniture. Excellent sales and service from BOBS Furniture.