Ashley | North Brunswick, NJ 08902

We had the best experience shopping for furniture with Jessica! She was incredibly helpful and fun to chat with while testing out all the couches! Love our new sofas!

Beatrice was very helpful and patient with our selection and was able to quickly give quotes and delivery information. Thank you!

Great selection of furniture, but the employees of this store need a crash course in customer service. 1) They NEVER answer their phones. 2) When you bring problems to light, they all shy away from taking accountability. When my family and I went to purchase a bedroom set, we were welcomed and greeted by Wanda (Manager apparently) and she was so wonderful that she shared her cell number with us. Of course we checked our invoices before leaving only to discover that she had mistakes on our entire order. The GM, Mike, spent another 1.5 hours after closing hours to fix the mistake Wanda made and still freaking messed up our order. Unfortunately, we didn't end up finding out until day of delivery. So we were told to call the store... of course no one picks up and if they do, they don't give you straight answers or let you speak to anyone. We walked in and conveniently Wanda was there but pretended like she didn't recognize us. We later found out that Wanda had fixed our order prior to us driving the 30 minutes to the store but didn't bother calling us or apologizing. The GM Mike also straight up told us that he "generally" doesn't remember people, but still managed to come up with remembering that he was the one who fixed our order. I gave 2 stars for our review because although we were compensated in some minor way, you never forget how someone makes you feel. Mike didn't make my husband nor I feel any better by coming in. He was arrogant and made us feel like he was doing us a favor. And Wanda? She hid away from us in different areas of the store, rather than holding herself accountable for her mistakes. Ridiculous behavior from adults. I would NEVER tell anyone to go to this location. Look at the furniture in the store and then order everything yourself online. Train your employees better or get rid of them and hire competent, compassionate people.

Jessica was amazing!! She was really good at helping with the measurements and ofcourse discounts!! She let us take as much time as we wanted to figure things out and finalize the pieces!

In November We bought white marble top dining table set and on the delivery day it came out having yellow scratches on it whicg looks like low quality of marble or may be it is not a marble so I told to the delivery guy that I want to refuse the delivery but he is like call to the customer service first and they left so then guest services tried to replace it with brand new similar dining table three times and all the time it came out with scratches and yellow marks so I had to refuse the delivery. Reselection and refund were not the option until this point and Then finally after 3 failed attempts they approved the reselection and we went to the same store and than store manager Mike Peterson approached to us while we were checking dining table options and then I described him my situation about defective and average quality of dining tables and chairs such as marks of vessels/glass/cups on the table even after using table cloth and hot plates then he started responding so negatively saying different things like “why you will put glass of water on dining table?” Than I said it is a dining table where people put their food plates to eat and drink and you’re telling me to not put glass of water on that table??? Seriously? I felt like discrimination at this point or he might be intoxicated not sure what was wrong with him as he was talking so meaningless and was so rude. Now it’s been only 2 months and the staplers or whatever material they have used to apply the fabric on the chairs is coming out and I got hurt by that material while trying to pull one of the chair. Second Incident- Then he walked down to the customer service/payment desk area where all computers are there, he opened my order and checked all the pictures of defective dining table and he is like I cannot see that yellow mark with my real eyes and said if he was in charge he should have not allowed to even exchange that table. I was like so surprised that he was talking like that with us and than he is like you only bought dining table from us , I said yes than he is like you complained about the sofa , I said I never mentioned sofa as I bought sofa from Bob’s furniture than the lady (cashier or store clerk) behind him laughed at us , I don’t know why but I felt so humiliating and insulted while having this conversation. I think her name is Jeanine. All the time I was smiling and giving my reasons being a customer and he was so rude since the first word he spoke to me. I don’t know why? At one point I thought this person has some mental issues or what as he was talking so baseless. I will never recommend to buy the furniture from this store or I would say just don’t buy it from Ashley if you have second choice then. For us we found white marble table top dining table only at this store out of 20+ different stores we checked in New Jersey. I’m still waiting for any resolution on this issue. And it’s been now more than 2 months dealing with it. Horrible experience.

We came down to order furniture for our new home. Stewart was very polite and honest with us, which made the sale smoothly. We ended up purchasing all we came to get. Management was very nice and helpful. I would definitely recommend this place.

It was a really great Experience, Tom Helped us getting the good price and the right furniture For Our Needs. They have good quality service and lot of Options

Jessica is amazing She help me too much to find what I need Thank you again Jessica

Wanda Diaz was such a pleasure and I’m glad she was at the door to greet me with all her warmth, and such a beautiful smile. This beautiful soul took such great care of me. She made the sale before I even knew I was ready to purchase. Please make sure to keep Wanda Diaz around for as long as she will allow you to have her. Great attentive sales people are hard to come by and she was top of the line. Good Job Wanda. I’ll see you for my next purchase sooner, rather than later.

Stuart Alterman was great to us.