Ashley Store Northfield, NJ (Atlantic County)

Avery was very friendly and helpful. Made the purchase pleasant

Great service as always

Avery was awesome :) Great to talk to & was very kind!

Salespeople were very nice. Showroom is bright and clean. Selection is wide and varied. I’m not a fan of salespeople, but these folks were very good - low pressure and answered all my questions.

We were looking for outside furniture and the have a great selection. Also very nice leather sofas. The sales people are very helpful.

Very helpful. I didn’t purchase anything during my visit but left with enough information to make a decision soon.

It was a great experience thanks again will be back k

Really nice people. Super helpful. First time furniture buyer.

Great staff ! Made our purchase very easy!

Our salesperson was very very helpful

Allen was very courteous and explained the differences between the mattresses. I am very happy with him and the company and definitely recommend them.

Sales team was great! We appreciate Catherine’s attention and guidance!! Thank you!

Had a great experience, great selection and ever better prices. If you stop by definitely ask for Allen. He was very knowledgeable and helpful.

Excellent Service. The Lady was professional and very kind.

Best experience ever Allen was our salesman. He is a gem

They were very nice

Allen was a great floor person.

Great experience while looking for a new recliner. Cathy was excellent She listened to me as a customer and with professionalism.

Avery was awesome - we were looking for a few things for our son who is moving into a new apartment and she was so patient and helpful while we were trying to make up our mind. At the end of the day, we got exactly what we needed and everything was explained to us perfectly.

It was great experienced! Cathy and her crew are the best with costumer service!

Loved the large selection of furniture . avery was great and very helpful . She was knowledgeable and patient with our exploring of different Dining Tables.

Avery, our sales associate was pleasant, helpful, and knowledgeable. She answered all of our questions kindly and professionally. Our over all experience was pleasant and would highly recommend our friends to the Tilton road location.

Store manager Mark, provided excellant customer service! Hoping delivery and installation, etc. all good the same.

Staff was extremely helpful and nice

Buying new furniture at Ashley Home Store Northfield was a very pleasant experience. Their furniture is nicely displayed and the sales person was extremely knowledgeable and helpful. I would definitely recommend them and return for any other items I might need.

Great staff to work with for furniture.

Our sales person, Allan was excellent. Allan knows the product and was patient and very helpful.

Mark and his team were very knowledge about all of the products on the floor and helped us find what works best for us. We had a great experience and will be shopping at this Ashley location again!

Allen was amazing! Professional, courteous, and knowledgeable. Great furniture and customer experience.

Allen was very helpful and kind

Allen was extremely helpful. He provided excellent options and understood what I required. The experience was amazing

Allen was great, first class service. Rest of the staff was attentive and most helpful

We came in, "just to look", but I had a specific design in mind. The only thing I had found were flimsy and poorly made. Our Ashley Associate was a patient young man named Chase and he showed us a few pieces and he found exactly what i wanted. We bought it!!

I was very pleased with the service I got from walking into the door to assisting me with a new mattress sales person Alan was very helpful and informative.Whole staff seemed very friendly.

Great customer service

I have nothing but the best reviews for Ashley’s quality of furniture, and their sales team service starting with Mark excellent, my salesgirl Avery and Barbara at the front desk all went above and beyond. I will continue to furnish my house with them.

We bought chairs with Allen help. He was very helpful and kind.

Chase was so helpful. The store was clean, calm + all the employees were welcoming + kind!

Rafaela, the sales associate who handled my purchases, was nothing short of awesome. Courteous, knowledgeable, professional, patient...she is a real asset to Ashley. I am glad I went there.

Excellent service

Or sales person Angela, was friendly and helpful

I purchased 3 sofa beds and the whole process was very smooth. Avery met my wife and I and was very knowledgeable and very helpful. We told her what we were looking for and she knew exactly where to take us and quickly answered any questions we had. Also, when signing the paperwork, everything was done professionally. The price was also reasonable. I would recommend Ashley Furniture.

Very efficient polite and helpful

Our salesman Kyle was very helpful and attentive to us. Would definitely recommend! Thank you Kyle!

purchased a floor model BR set, beautiful set and delivery was scheduled fairly quickly (only after I called multiple times after I hadn't heard back. when deliver was scheduled, somehow thy couldn't find the mattress (Red flag #1) I ordered so, beautiful BR set but useless because we didn't have a mattress, and, the delivery driver noted that they had the incorrect size mattress (red flag #2) . Finally straightened that part out, was promised delivery of the mattress the next day....was assured at least 5 times that it would be on the truck and delivered the next day although they couldn't give me a delivery time window (red flag #3). When I called in the morning, they said it was on the schedule but couldn't give me a time (red flag #4) - to call back later. Called in the afternoon, only to find out, it never made it onto the truck...again, beautiful BR set, but useless without my mattress! Now waiting on a call back from the manager of the store - someone needs to be held accountable and compensation needs to be made - seems like no one knows what is going on! absolutely horrible - not a happy customer! Moral of the story, check, double check, triple check - and then check again and again! Update to red flag #2, they delivered the mattress, after they left, I measured the mattress and it is a full and NOT a Queen! Waiting now for them to come take this away and get the right one to me!

Great job

Michael was my sales person. He was very helpful and knowledgeable!!!! He made my experience at Ashley very enjoyable!!

Alan was so helpful and courteous.

The salesman was knowledgeable and worked hard to help me get the best deal.

Allen was extremely helpful!

The guy that helped me his name was Michael. He was very polite, he waited to hear me out. To see what I was looking for in living room furniture. He's the go to guy there.

Had a great experience buying a new sofa!

The Sales Associate was very professional, knowledgeable, and polite. Michael was instrumental with making my decisions.

Great experience! Nice seldction. Clean showroom. Terrific sales staff. Rafaella, our salesperson could not have been more helpful and pleasant to work with. Were already planning our next ofder.

This is a limited review because my sister-in-law did most of the scouting for this purchase, but the salesperson was very helpful. Only reason this isn’t 5 stars is the last minute mattress cover offer, would rather have had that presented early so we could research it.

We have made a few furniture purchases here and have always been pleased with the customer service and the quality of our furniture

Rafaela was so very helpful and was able to answer all my questions.

Michael Painton was very understanding about our financial constraints, and patient and knowledgeable about what we were looking for. He was thorough with notes and updates to our paperwork. I hope delivery and set-up go this smoothly. Michael was excellent!

Eric was very knowledgeable.

(Translated by Google) They took good care of me, I found what I wanted and the person who took care of me was very kind. (Original) Me atendieron bien encontré lo que quería la la persona que me atendió fue muy amable

Very helpful and attended to our needs

Excellent staff, very knowledgeable on the furniture and mattress features. They were straightforward with all the prices and fees with the sale and honored the online Ashley store price match. Definitely recommend this store for future furniture needs!

Our sales associate was great. We found exactly what we wanted.

Welcoming sales associate ..Rafaela Knight.. Helped me look for some furniture and was very patient and not pushy ! Big plus for a customer ! Hope to make a decision on what I may purchase today .. will definitely see her again... !

Alan was excellent

The sales person was told that she could not honor a discount that I asked about, so I left the store. She took the initiative to go directly to the manager. I was at a nearby furniture store when she called me and offered me an excellent discount. I returned immediately and bought the furniture that I had chosen. Much appreciation for my attentive, diligent salesperson.

Sara, was a pleasure to work with. I will refer her to anyone. She’s knowledgeable and knows her products. And made my shopping experience a breeze.

Eric is amazing. One of the nicest most professional sales reps I have worked with and I have been in the business field for 50 years. I would hire him in a minute if I was still working. Got a great price on a bed frame and it’s a quality product. Thanks Eric and Ashley Furniture!!

My salesman Eric was the best! Not pushy. The best.

Easy, helpful, knowledgeable. Only place we go for furniture.

Hands down Sarah Appel knows her furniture. Great sales and customer service knowledge. Even if you are a repeat customer, they dont just sell furniture, but make sure your furniture fits you!

Excellent service

Eric was fantastic to deal with. Stopped in three times before we made up our minds. Each time he was friendly, welcoming and no pressure.

Salesman was gracious,knowledgeable,and helpful….

This is my favorite furniture place to shop. This bed is perfect for my son's room.

Kristen was so helpful! I loved being greeted and helped and she did not follow me around but was easily accessible when needed.

Got me a nice floor model recliner, they packed it up nice, loaded into my pickup and I drove it home. I put it back together no issues. It was a very enjoyable experience and everybody was easy to work with. Every man needs his recliner! 😄

Customer service was great. They go above and beyond. Came in looking for a specific set that they didn’t have on the floor but happened to have in the back warehouse for future display. Sara Appell offered to open the piece and show it to us anyway. They opened the boxes and brought the nights stand out on a dolly and even let us come in the back to view the large dresser. We wound up buying the set! Great service. Definitely recommend.

This store was great to visit. The employees are very helpful and Curtis to the shopper. Highly recommend them for your furniture needs.

The store has incredible inventory and very well laid out. Our customer service experience with Eric was outstanding. Great quality at very fair and affordable pricing, at least for me and my wife it was. And she drives a hard bargain, especially on delivery fees!

Sergio was amazing!! Thank you Sergio!

The young lady that I spoke to was very helpful and professional.

Ashley furniture is conveniently located near the Tilton Inn Movie theater. There is plenty of parking. Good place for handicapped or wheelchair accessible people. They have what I would call a large selection of furniture available, with some very nice pieces and bedroom sets. I didn't feel pressured, or intimidated, it was a very relaxing atmosphere. I like Ashley furniture, and when they have sales you can really get some good bargains. I would recommend Ashley Furniture, Even if you're just pricing things out.

Kristin was very helpful and patient I will be back to get my mattresses

Ralph was wonderful. So helpful and nice.

Beau was our salesman. He was very knowledgeable , not pushy and was very respectful. We highly recommend Beau such a great experience.Thank you Beau

Mia was a pleasure to deal with.

Very pleased with the service and help with making our decision on what to get. So far so good. Let's see if delivery and install goes as well.

Beau was very helpful and pleasant. He gave us ideas and different options to fit what we were looking for. Will continue to purchase from this location

They went way beyond to deliver the best conclusion to my order- I have purchased from Ashley before and the quality and personal adherence to the customer are above normal

Great staff will be coming back to purchase some items in near future

Bo was extremely helpful

Michael, the salesperson, was low pressure and very, very helpful as was the kind woman who che ked me out.

I was met by Mia. She was professional and just a sweet person. Showed me a few living room arrangements. The store has a great selection of furniture.

Bo was a great salesmen very personable and extremely friendly. He helped us find a couch from online as well as helped walk us through the ordering process. Will be coming back to order more furniture in the future!

Great from start to finish

Love Ashley Furniture i bought the whole house Furniture fr Ashley so beautiful great price 👏 👌

Beau and Sara made our shopping experience pleasant and a breeze. They were knowledgeable with the product and didn't put any unnecessary pressure on us. We purchased our new furniture and will be back again soon for more.

Terrible customer service. I have been trying to get a manager to call me for days now. We bought a chest and a rolled up mattress for our house that has a very small stairway. The salesman ensured us that if the chest did not fit up the stairs, they will take it back and refund us for the chest. Of course now I haven’t received a credit on my credit card and no one will call me back. According to the receptionist, there’s a store credit. I do not want a store credit with all the issues I had getting my furniture delivered. I’m never buying anything from Ashley again, so what good does the store credit do me

I went in looking for a comfy couch and boom !!!!! I found one. Great price and easy process. Thanks guys for the wonderful service.

Very knowledgeable and not pushy. Glad I went here!!

Very beautiful store and great employee I dealt with. Highly recommend visiting!!

Outstanding customer service, and great furniture!!

Michael our sales rep was great! Nice selection plenty to choose from.

Ralph was great to work with.

Ashley C was great, thanks so much for getting us out fast! Great customer service. We will be back if we need more furniture in the future!

Mia , was truly amazing and extremely helpful

Ashley furniture store was a pleasure to deal with. Especially after the bad experience we had we a competitor. The sofa was in stock and delivered on time. The delivery men were polite and did a great job.

Great first experience at Northfield Ashley’s, Sara Appell was so helpful, glad we chose Ashley’s!!!!

Mia was extremely helpful and knowledgeable she assisted with all questions I had and made it a very pleasant shopping experience..Thank you Mia

my visit to the store was pleasant. Ralph was helpful regarding my purchase

Sarah was so helpful! The best! Got exactly what we wanted at a fantastic price. Delivery in 2 days free! Great experience.

Huge selection, Great prices, Extremely friendly and knowledgeable staff.

Employees were very accommodating and pleasant to work with❣️❣️🌹 Furniture will be delivered next week. Looking forward to it.❣️

Ralph was the best! So helpful and kind. He made the experience great!

The best salesman I may have ever met. Very friendly,low pressure.I will definitely be in to purchase I will also tell my friends and family

Went to Ashley Furniture and was greeted by Ralph Schnitzer. I explained we were looking to get ideas for our family room. He directed us and left us alone until we had questions. Ralph was great, very knowledgeable, helpful and friendly. If you go to Ashley's, I highly recommend asking for Ralph.

Great price 👍

Ralph was extremely helpful and a very nice guy to chat with. Thanks for your help!

Very nice people , just placed an order, suppose to be here in 3 to 4 days. I hope it is. Will update later. Meantime, thanks Ralph

Mia was super attentive and knowledgeable. Never have I had a nicer salesperson!

Very easy to deal with.

The salesman was excellent. He took the time to answer all my questions and also show me how each piece worked Excellent !

Store representatives were very friendly intentive

The staff at Ashley Northfield was great, very friendly and helpful. I have never had a bad experience at this location. Would recommend them to anyone.

I came in to order two chairs I saw online for $249 and they said they could match the price, but then charged $289. The process was smooth and simple and quick though.

Right price, professional and very helpful sales person (Eric)

The sales people are friendly, knowledgeable and helpful. We would like to make a purchase but it is taking forever to verify with the corporate office the credits shown on our account.

Eric was very attentive to our needs and so so courteous and pleasant, fun really😊.

Eric is great. Great selection

The experience was remarkable because the sales team were very knowledgeable and helpful. They left us alone to make decisions and didn’t attack us at turn through the store.

Eric was very attentive and allowed us to browse on our own answering questions when we needed . .Thanks Eric

We needed an electric lift recliner delivered by Saturday. The truck was full but Sara saved the day by calling delivery, explaining our situation and everyone made it happen. Thank you to all.

Very good experience. Low pressure but very helpful. Kristen our salesperson was great.

Mia was extremely knowledgeable and helpful. I will probably be purchasing the set she showed me

Antwan is a great salesman, very helpful and professional

The sales people were very helpful in ordering parts. I purchased two living room sets. Everything worked out great. Thank you Peter Greenwood.

Sara is amazing. She went above and beyond for me during the holidays. Kelly and Ralph were very helpful as well. 10/10

Where do I start? We were told by Matt a manager who is now "fired" that we'd get 500$ reimbursement if we didn't use the warranty for 5 years. Fast forward to this weekend we went to use it and they told us they only do the amount you paid for it. While checking out our total came to $1800 and it should have been minus $279. They wanted me to sign it showing that I am financing $1800. I said I am not comfortable with that because that's untrue. Well, this "lady" Kelly who never introduced herself butted into the convo snarky as ever to "tell me the policy". She wasn't involved in the sale I don't even know why she butted in. I found it very rude the way she butted in and came off. And I was trying to explain to her that I didn't want to sign something or go off of their word because of our previous issue with that and that I wanted something stating, in writing, that we would be reimbursed the 279 ,however it worked, and she mumbled under her breath after that. I was very close to the ending the sale and taking my business elsewhere. We buy all of our furniture from you guys and I am HIGHLY disappointed.

Mia was thorough, patient and informative. We highly appreciate Ashley Furniture’s customer service.

Sara, sales associate was great to work with. The person doing the finishing stuff (check out) had no clue what she was doing and needed additional training.

Good Experience 👍

Purchased dining room table and chairs good deal,

Eric was very helpful and informative .. he also measured the The sectional to make sure I could fit in the space where I wanted it.. I appreciated his helpfulness and friendliness.,

Eric is amazing! The store is well kept and the furniture is beautiful!

(Translated by Google) Ashley Stores is wonderful, it has everything you are looking for to furnish your home at incredible prices. Their sellers are very friendly. Thanks to Sara. Talk to her and you won't leave without buying, she is excellent ❤️ (Original) Ashley Stores es maravillosa tiene todo lo que buscas para amueblar tu hogar a precios increíbles. Sus vendedores son muy amables. Gracias a Sara. Habla con ella y no te irás sin comprar, ella es excelente ❤️

Great experience! Ralph was great and answered all of our questions. Will be shopping there again!

Haven’t purchase just yet.. but Ralph’s customer service was great!

My daughter and I came today looking for a new kitchen set. We were met by Ms. fabulous Mia 🙂. She allowed us to move chairs around so we could see different seat styles and colors with a specific table. Mia, was helpful, polite, and not pushy, which I appreciated. We are reviewing our options and will contact Mia when we make our decision. Thank you Mia.

Ralph was very helpful and took the time to help us find what we were looking for.

Ralph was so friendly and laid back. He helped answer our many questions. He also helped us get a great deal!

As soon as my wife and I walked through the door, I knew it would be a great experience. Ralph introduced himself, asked up exactly what we were coming in for, and he genuinely listened to our needs. He explained the furniture, had us test out mattresses, and made sure we knew about all payment options. My wife & I look forward to creating a long lasting relationship with Ralph & Ashley Furniture!

(Translated by Google) Excellent customer service and very good prices (Original) Excelente atención al cliente y muy buenos precios

Excellent customer service of Ralph

Sara and Kyle were very informative and polite. Very good sales people

Kyles great

Great the sale person and respected that I was wanting to look around and I will contact them if I wanted something

Big selection and very nice employees… especially Ralph 🫶🏾

Very welcoming associates! Mia was extremely helpful and also gave us space to talk over our decision! Great deals all around!

My salesperson , Sarah, is knowledgeable, friendly, no pressure, and kind. Goes out of her way to make sure you are happy with your purchase. A pleasure to work with.

Knowledgeable sales help. Mia provided information and dimensions on furniture pieces I was interested in. Great selection. Highly recommend.

Mia was a knowledgeable and friendly salesperson. She assisted me in choosing the right piece for my home at the right price.

Eric was so great! We will be back to work with him again

Salesman was very knowledgeable, helpful, and nice. He helped me find the perfect mattress

Willy was very nice and helpful.

Found everything I went in for. Great experience. Thank you

My salesperson was the best

Great service, and courteous and accommodating, ask for Francis..

I was shopping for a sectional sofa. Ashley had so many to choose from. I narrowed my selection to 2 and brought my husband back the next day to help decide. I bought a sectional sofa, an ottoman, and a TV cabinet. Sara was so helpful and she was the reason I chose not to buy anywhere else. She helped me with my decisions and offered so much advice. She was patient, kind, and knowledgeable. I will definitely be back! I am thrilled with my purchases!

Good place

Mia was very friendly and attentive.

Mia was very helpful. It’s nice that they don’t hover here. You let them know you have a question or when you’re ready. We found what we needed.

Great customer service and no pressure! We will be purchasing here in the future.

The salesperson (Sara) was very helpful and patient, she very politely answered every question we had!

Found exactly what we wanted, and Kristiin was fantastic!

Sales representative, very knowledgeable, and pleasant. Very nice furniture, at fair prices.

Wonderful experience

Todd was wonderful to work with throughout our purchase. Very informative but not pushy! Thanks, Todd!

Sales associate Mia Brophy was very helpful and attentive.

Mia was outstanding and was a great help. She had great input and ideas

Eric was very attentive to our needs and chris at the counter was informative also

Erick Walker was a very friendly, helpful and knowledgeable sales associate. Recommend to everyone

Mia made my experience at Ashley furniture seamless. She allowed me to browse the showroom independently while still attending to my needs and questions. Great experience. I would highly recommended.

Ralph was a great help ! We just purchased a sectional with his help.

Top tier customer service!

New sales person very attentive and pleasant

Mia was a very helpful sales agent. She let us look around & informed us of flash sales. She took down inventory on items we were interested in.

Mia was very helpful and remembered us from weeks ago. She matched online prices that were slightly lower than In store. Extremely happy with our experience.

Very friendly atmosphere. Workers were very helpful

Awesome!!! Mia was really sweet and helpful!’

Walked in. Ralph approached us to help and took me to see the sofas I was interested in. Very cordial and helpful. I was looking for zero wall sofa, two seats and have been on the hunt forever. Found exactly what I was looking for. It’s not leather like I originally wanted but the material durapella is soft and comfy and it’s going to be delivered in five days. Perfect

Excellent and very knowledgable. Thank You.

Great experience. Salesman (Eric) is terrific.

Ms. Ferguson was extremely helpful and greeted us as we entered the store. Our purchase was minimal however her service was first class.

Very pleased with my purchase from Ashley. My sales person Ralph was very helpful and the delivery and set up today went well!

My sales person, Kathy was very friendly & informative

Friendly service! I walked in with an online order discrepancy, and Ralph helped me find the correct piece and got it on order for me super quick! Thank you Ralph!

Sales rep was very helpful and pleasant.

Ralph, Super, Melidy, the Wonderful Desk Girl, Super, I have checked everywhere, For what I Need. Ashley hand's Down.

Todd introduced himself then left us alone which was the best thing he could have done. He didn’t hound us or follow us around. Appreciate that.

Nice place,plenty of items.there always something on sale.

Beautiful furniture!!! Sara is the best salesperson ever. I highly suggest you ask for Sara, she is very patient, kind, professional, and not overbearing like some other salespeople are. She will work with you on the budget you have in plan. I really appreciate the experience of having her as my sales lady. Check out Ashley’s furniture and for the best experience ask for Sara!!

(Translated by Google) Nice place to choose your furniture for the home, friendly attention from Quenn Harris and the billing area... (Original) Lindo lugar para escoger tus muebles para el hogar, amable atención de Quenn Harris y del área de facturación...

Very nice selection of furniture and our sales person Sarah was wonderful. We went in there thinking we knew what we wanted steered to something which was better quality and within our price range. That's a good salesperson for you. We will definitely come back in the future we were very very satisfied

Franklin was very Professional and helpful with us as we looked at the beautiful furniture

Franklin was great to work with! Very knowledgeable of the products in store and friendly. We can’t wait for our sofa to arrive!

Quenn was so nice and helpful. Really took his time to help us find the best pieces for us at the best price .

Exceptional Customer service! Quenn listened to details & showed me several options to fit my space. I’m so excited for delivery of my new living room set!!!

Franklin my sales person was great good customer service right when I needed help 👍🏼he took care everything for me

The team at the Ashley store in Northfield , NJ were excellent.They took time to explain the product and the financial procedures and they were polite, friendly and patient. My husband and I appreciate the excellent customer service.Our salesperson was Franklin Moro.

Queen, my sales rep was knowledgeable, helpful and made our visit very nice. I like dealing with Ashley furniture

Lovely place, but I had to beg someone to help so I could buy some furniture! Literally had to ask for help 3 times...sad

Please don't buy nothing at Ashley furniture store it's value city furniture u get a warranty to replace ur items just incase. And when the service person comes out all he wants to do is talk about wat him ^ his has never says anything about the problem. He put a wood piece on a broken wood piece wth. Now om calling because it broken again they telling me my warranty doesn't cover my foundation. When I got it never told me I had to get separated warranty never heard of that. Sylvester was rude act if he know what transpired at my home argued me down until he read the notes never again

Excellent service Quinn

Sara is a beautiful person has a beautiful personality love her as my representative

Queen, our salesperson, was friendly, knowledgeable and respectful. He was a bit younger than us, but had a poise you don't always see today.

Matt was very helpful

Great customer service!

Sarah was extremely helpful in an assisting us with picking out a mattress. We told her what we thought we wanted, and she had us lay on each option at different price ranges. She was extremely knowledgeable and we will be coming back!

Matt was awesome. Just the right combination of assistance, knowledge of your inventory, thoughtfulness, and wisdom to leave me be to browse. I will be recommending.

Quinn was very helpful. He went above and beyond to get us exactly what we wanted

Ver respectful. Not pushy. Concerned not just with our wants, but also our needs.

Easy sale, Mia explained everything thoroughly. No hassle. Thank you!!

Customer service representative Franklin was very helpful. I found the exact piece I was looking for.

They had exactly what I wanted and they matched the online price. I am very happy with my experience.

Franklin greeted me with a great smile and gave me ideas. Ashley has nice furniture and accessories.

Franklin was an awesome help! Very kind and helpful employees.

Frankin was very informative & clear about the mattress we bought. He answered all questions & addressed our concerns. We were very pleased with the service so far.

Very pleasant staff, variety of furniture to chose from, found exactly what I was looking for!

Matt was super attentive and very friendly!!

Fast delivery, friendly and affordable

Good furniture store!

Our salesperson was friendly, knowledgeable and understanding of our needs. Helpful, but not pushy. A pleasure to work with

Matt was extremely professional and I recommend any potential customer to seek Matt out and he will take care of you! Thanks Matt!

Sara was very knowledgeable about mattresses and patient with our decision-making process.

Mia took care of us with great prices and sales

Great prices service and product

Excellent customer service very confident knowledgeable about products in store excellent prices gave freedom to look around the store

I PAID ABOUT $300 FOR A TV STAND AND THE SHIPING IS *****$1,000 for shipping****ALERT ALERT Ashley Furniture is an SCAM****Do not buy online****Please be very careful with this store when making an online purchase, to make any return is very expensive and they do not accept returns at your local store. I understand that this is a way to force the customer to keep the item. Before making the purchase online we called the store and asked what their return policy was and they only told us that they accept returns within 30 days, but they never mentioned that I have to send the item to Kansas and that I am responsible for the shipping cost and they did not mention that even if I am having a store near my location in Northfield NJ, I can not return it there. fishy.

Wonderful customer service!

Great service by frank mora

Sean was wonderful. Courteous. Very. Helpful. Todd. Was my main associate. Very helpful. Was helping a few customers. At once. Credit check went quickly. Matt was also helpful but was in training he said by Sean. Lovely store. Nice items to choose from. Was. Happy to visit everyone helpful even kristina

From the moment I stepped in everyone was very friendly, knowledgeable and helpful! Thank you Mia!

Shipping company failed to communicate delivery and order still has not been delivered

Nice sales guys , they let us roam with out bothering us till we were ready or had a question.

Gino was a wonderful salesperson. Helped me tremendously. Thank you Gino.

Staff was very nice and they found what we needed right away. Great experience

Matt was such a great sales associate! He was so kind and helped me with everything I needed. I will definitely shop at Ashley again!

Mia was extremely knowledgeable, friendly and helpful!

A very pleasant experience as always! I deal with Todd each time and let me tell you, he’s the best! Straight shooter and doesn’t hawk you or bother every 5 mins. He’s very knowledgeable and super helpful!

Gino was absolutely phenomenal and was a true professional! He was so patient and truly took his time to help us find exactly what we were looking for! I will definitely be returning in the future.

2/4/23, after 5 p.m. I went to Ashley’s to look for a new sofa and check out twin size bed frames. I was in the store 40-50 mins and not a single sales associate spoke to me or acknowledged my presence. As I was getting ready to leave I notice a couple of a lighter complexion came in and within five mins of them being in the store not one but TWO sales associates greeted them and offered to assist them. Don’t think I’ll be purchasing from that location.

Very easy, laid back and friendly experience. Matt Fabel was Awesome!

A very pleasant experience. This store has a nice selection for very reasonable prices. The staff were friendly and not too pushy like some other places we had gone to that day. The transaction was painless and delivery will be within the week.

So professional and knowledgeable and of course great furniture

Super great sales person 😊

I went to Ashley’s Furniture on January 14 th , 2023 … I bought a kitchen set .. The sales person was very knowledgeable and helpful with my purchase..The person that takes your payment was very friendly and courteous.. Will definitely go back Again

Gino was very helpful in picking out my furniture. Thank you

Eugene (Gino) was amazing. He was so patient and helpful. He was truly a pleasure. When it came to check out the representatives were so negative and honestly rude. Instead of spending $10k we only spent close to $3k and that was honestly just for Gino. We were ready to walk out and try somewhere else. I’m really undecided if we will return to this store. Solely because of their customer service. I work in customer service and I would never make our customers feel how they did us. It’s a shame. You’d think spending that much money people would be a little more kinder but that wasn’t the case.

Very push sales staff. The store itself is perfectly nice and has a decent selection, but the sales staff would not leave us alone. We just wanted to spend some time privately browsing but the same woman came over three separate times within ten minutes to try and push specific items on us. Every time we told her "We're just looking for now but we'll come find you if we have any questions." I finally left the store because it was such a hassle to just try and look at their selection and decide what I wanted to buy for my home.

I had a great time choosing furniture with Mia ,she was very helpful and, very professional. I was disappointed that. Stuff not being in stock.

Kristen was patient, informative and a good listener. We got a great bed perfect for my son.

Ok. Pretty good people love there high prices and so called customers service 😀 🙄 😉 😄 👍 😊 😀 🙄 😉 😊

Mia was very helpful .

Great customer service and wide selection of quality furniture

Great shopping experience. Paperwork was quick and friendly staff.

Came in to buy a sofa. I was able to walk around the store without being pressured, which I liked. When I was ready, I found Mia to be very nice, knowledgeable and helped me find just what I wanted. I look forward to getting my new sofa!

Great service

Sarah was very helpful and friendly. She is an asset to your company.

Great salesmen knowledgeable and helpful

Great customer service by the staff low sales pressure Where able to give good info on products

Friendly and helpful sales. Sara was very gracious and I did not feel pressured. She made my experience to make a selection.

Julianna was personable and patient with all my questions. Happy everything was in stock. Next time could use some better discounts😁

Ashley Furniture was amazing. Very Clean and Great Prices! I am extremely satisfied with my purchase. Staff was extremely helpful and courteous!!

Refurnished entire house. Sara is the best sales person they have. She made everything easy and effortless. Highly recommend!

Never again...Store manager very rude!

(Translated by Google) Very good things for the Home (Original) Muy buenas cosas para el Hogar

Great service and excellent quality furniture. Was able to leave with the furniture piece thanks to the quick service of Todd Thomas and his sales team. He helped me get into my purchase into my car. Would definitely recommend Ashley Home store and salesman Todd Thomas.

a store that the staff does not know what they are doing. they speak lies. they offer promises. and they do not keep them. I think it is one of the worst stores.

The Sales people are not pushy. To the people who reviewed saying no one came up to them. How about asking someone to help you like i did. Youll be happy you did.

I've been waiting for my delivery since March 22, 2022. I was given a date in early June. I understand that ships are stuck with merchandise, but I have called several times and no one is responding. I was told that I could actually get the piece of furniture from the showroom. I was told that I would get a call with a delivery date on June 16th. No reply. Very disappointed!

What a joke store. Manager and sales person swear it will be delayed by promised date. 2 time lies. And told me wait 6weeks again. Now I will have house without furnitures. DO NOT Believe these crowns.

From the moment I walked in I was treated not only with respect but a feeling of warmth and comfort. Franklin was fantastic not pushy giving me honest opinions and truly helped me make decisions. Upon checking out, again, I was greeted and treated like family from a wonderful woman whose name I unfortunately did not get. But she was from Brooklyn and she was honestly so completely organized and efficient but maintained the warm and friendly demeanor that Franklin had begun. The transition was flawless from sales to service with Franklin helping alone the way. I would highly recommended this place with my whole heart.

Shaina went above and beyond to help us search for exactly what we were looking for! I will most definitely continue to use this store for future needs!!

Sarah Appell was terrific at finding us the perfect mattress and power base at the price we wanted to pay. She is very professional and customer friendly no games or gimmicks.

Had a great experience at Ashley Furniture. Sara Appell was very helpful and patient in helping us make a decision.

Sarah is amazing to work with. She knows inventory well, she’s patient, and super helpful.

We were just looking at webs tables for our living room. We weren't hounded by sales people, but she was there when we needed her. Very nice experience

Great experience with Gino

The salesman was very knowledgeable and so attentive. And very patient with me. I was buying a recliner and wanted to check them all out before I decided on my purchase. He patiently showed me all around and answered all my questions. Very nice young man.

Mia and Andy are WONDERFUL!! I’d recommend to anyone. Thank you!!

Excellent

Sara was very helpful and nice to work with!

Needed a love seat for my business. I've shopped at Ashley lots of times before and have always been happy with their furniture's style and price. Mia greeted me at the door and offered her assistance. She was very helpful without any pressure. Let me look around the store and was there when I needed her. Definitely recommend Ashley for the quality, selection, price and customer service. Thanks Mia!

Sara was very nice! Not super pushy like you get at other places but she did check on us occasionally. A bit annoying that they don’t want to give you the advertised price on the Ashley furniture website because the website may not offer free shipping like they were in store today. They were saying that’s the corporate site not the same as the store. Corporate shouldn’t be willing to advertise at that price if the stores aren’t willing to easily match it. They did eventually match it but it shouldn’t have had to be a discussion. So all is good.

I came in searching for a much overdue bedroom set and matresses, Franklin was my sales associate and he was amazing!! Very patient, gave me time to look around and offered information on the products I was looking for. He answered all my questions patiently and was super helpful!!!! Best sales rep I've enclosed in a long time!! Zero pressure, just allowed to do my thing then make my purchase. He was super awesome!

when it comes to selling, you will be sold the world, but the second you aren't happy with the Delivery, good Luck getting your money back or support from the store. we had ordered a couch from the store, once it delivered 2 months later, we weren't happy with it. they charged us a $500 restocking/delivery fee, which was fine, but then never gave inputs to when it would be picked up. I had to call the store about 16 times to get some proper answer. DONT LEAVE A MESSAGE for the manager as its useless and will never get a callback. 10 days later, my full amount for the couch and the refund money is held by them.

Everything was great , Todd was very helpful and polite .. not pushy or overbearing … very friendly yet professional

Frank Mora has excellent customer service. He made my purchase easy, fast and smooth. Very professional and courteous. I am a very satisfied customer! 5-star to Frank!

Seamless transaction, great customer service. We’ll definitely deal with them again. Sales Associate Gino was so personable. Pleasurable experience.

Love the accessories n frankly a lot of the furniture. I don't buy more because a lot of it is not solid wood. Especially the bedroom sets. Awesome but break down too easily n fast. Some items are supposed to last.

Nice salesperson as we're the ladies handled the transaction when I paid.

Sarah and the staff at Ashley furniture went above and beyond to provide excellent service we will definitely be shopping for furniture there in the future.

The Ashley store in Northfield, NJ is spacious with lots of furniture choices. Our sales person, Frank, was friendly, knowledgeable, and very helpful! The only reason for 4 stars rather than 5 is we'd prefer if the sofa we're interested in was offered in a color other than cream or brown -- maybe a gray or navy blue?

Great selection. Terrific prices! Todd was so patient and accommodating. A pleasure to do business with! A++++++!

I have been waiting for my furniture since August 2021 and Today is March 7, 2022. They keep saying Things about Covid Protocals but that has nothing to do with my 7-month wait.

My husband and I are were in the store for quite some time trying couches. No one said a single word to us, not even hello. We probably would have bought something but I'm not seeking a person out to spend $2000 plus. We took out business elsewhere.

I Barbara Bunch visited Ashley hometown tofay.upom arrival was ask if assistance was needed.Pretty much knew what I wanted for I visited a couple days befote.Staff Mia B was very professional friendly helpful n was very patient with me .Well I got approved for an Ashley account n was able to purchase a few more items.During my time there I needed to leave Mia said when you come back we can finish up n we did.Thank you So much.

Great experience. Helpful and knowledgeable staff.

The Service that I received was excellent.

Salesperson act like they didn't have the time for me, seemed occupied not caring

What can I say! Ashley wow!

worst store ever. They told me my furniture is coming between 1/7 and 1/14. today is feb 9th and I have not received it yet. I advice not to buy from this place. worst customer service ever. update: here is the table after one month. its not real wood, its a sticker. the mattress broke my back. everything is just soooo bad. never buying from them again.

Sales person was helpful and professional. Experience was easy and efficient!

Helen was amazing at the north field store She helped find my product and a sales day! I bought from her.

Great experience today!! The team was amazing and catered to our every need. Mia Brophy was the best and made our shopping experience very satisfying.

Very welcoming associates without being annoying. Frank was knowledgeable and informed us of exact prices for the pieces we needed while we shopped. Great experience!! Would buy from them again.

Had an excellent experience . Helen was our sales person and gave us enough space to look and was available and helpful when we needed her. She provided excellent customer service. We will be back !

Juliana was absolutely wonderful. Thank you! We’re very pleased with our purchase for our new home.

Frank was great in helping my husband & I find a recliner we both loved at a great price. He didn’t automatically steer us to the most expensive one, but took the time to help us try different price points & fully explained the differences. We will definitely come back & work with Frank for our next furniture purchase.

Sara was kind and easy to work with. 10/10 would come back here again. Also, our items were all in stock and ready for delivery IMMEDIATELY!

Friendly and helpful!

Good selection

Very personable sales rep and lots of beautiful furniture. Too bad that I have to wait 12 to 14 weeks to receive my furniture.

Disgusting business practices. Predatory sales people. Non-existent customer support. Should be ashamed of yourselves.

I went to Ashley Furniture Gallery there were 5 salespeople standing around, none them acknowledged the fact that I was there; but did acknowledge the couple that came in behind me. I went to the sleep room and got the mattress protector and nobody ask if I needed help. I will never go there again. Sad that my money doesn’t matter!!

I went to the Northfield (NJ) Ashley Furniture store to try to see in person a few pieces of furniture I had been looking at online. It was my first time in that store, and I was very impressed! I was greeted within minutes by Sara who was friendly, knowledgeable, informative, and extremely helpful. The store itself is arranged beautifully and is inviting with its displays and sample rooms and impressive inventory. I will definitely be purchasing several items from Ashley Furniture for a new condo. Thanks, Sara, for taking the time to work with me and being so personable and professional! You are truly a valuable representative of the company, and you impressed me in multiple ways! Thanks for making my visit to Ashley Furniture a positive and successful one!

I went in there looking for a sectional and found exactly what I wanted. Sara was very polite and very helpful.

I had an amazing shopping experience today. The manager (sam) and sells person (Eric) provided outstanding service to my wife and I. So much that we came to purchase just a table set but ended up buying for other items.

Mia was great! She was welcoming, very helpful and easy to communicate with. Got me a great deal and got me out the door in under 15 minutes! Will recommend to friends and family! Thanks so much!!

It was great working with Sara Appell! It was like having a good friend helping to find what I wanted, get good pricing and making the experience easy, no pressure or pretense. It was a pleasure and I would go back again and work with Sara for sure! Thanks Sara.

Gino was very helpful and knowledgeable.

Everything was fast and quick with friendly service. Had some issues with my account information but was resolved without issue. Higly recommend

Great friendly service. Very helpful .I definitely will shop here again. Gino was wonderful!

Mia was very helpful. A pleasure to talk with.

Everyone was very helpful. Julianna did a great job of helping me. I highly recommend her and this store.

I purchased furniture today from Ashley and had a great experience. My salesman, Gino, was a true gentleman and a pleasure to do business with. He was honest about the uncertainty of my delivery due to all of the craziness in the world which I truly appreciated. He didn't try to lie to me just to get the sale. I would highly recommend working with Gino if you shop at the Ashley store in Northfield.

Sales representative was very helpful,and Ashley's has a high variety of beautiful furniture;A must see!!

The sales girl Sara was the friendliest..professional and knowledgeable and made my purchase very pleasant..I cannot wait to see her again and buy my mattress...

Juliana at the northfield location was great! 👍🏼

(Translated by Google) Months to receive your things (Original) Meses para recibir tus cosas

Thanks for the service all was great

My saleswoman, Sara was amazing. She knew just what I was looking for. She was extremely knowledgeable, friendly and outgoing. Made me feel so comfortable. I will highly recommend her!!!🙂🙂🙂

Although the storage box was more expensive than what I was willing to spend, I found that the employees were very helpful .

Very helpful staff, professional and efficient

Excellent service.

Had a great selection at great prices. Sales staff were easy to work with gave me space to look around and answered all questions. Will definitely go back again when I need to purchase anything else.

Sara was FANTABULOUS!!!

It was a very nice experience.

The stuff at the store in Northfield was very helpful and not pushy they let me have plenty of space and were ready to answer any questions. Very nice shopping experience. Thanks

I purchased a Dining room set, really nice,great quality good price and most of al Phenomenal service by Fran!!

Excellent shopping experience

Sara was an amazing help when picking our couch! She was able to answer all questions and schedule our delivery for the date that we needed!

Todd our sales rep was very well preserved and didn’t pressure us on we wanted to just get a sale in. I highly recommend Ashley Furniture to anyone

Dave is an excellent associate you should be happy to have him he’s the reason I’ll be stopping by

Very nice experience!

Our Ashley Homestore representative, Shaina Nieves, greeted us immediately, was very friendly and answered all of our questions. We were happy to find exactly what we needed and would recommend the store to everyone. We will be back to look for living room furniture in the near future.

Amazing Service

Todd was extremely helpful and informative in the process of choosing the best sectional for my living room. The prices are very competitive compared to other furniture stores.

I bought a sectional from them Feb of 2020 and the cushions already are flat and feel like I'm sitting low to the ground and not high up when I first bought it...very disappointed in the quality of this furniture for the price I pd for it....plus it does not clean very well at all either another disappointment.... I bought the Amici 3 Piece Sectional I do not recommend it.....I don't think I will go back and buy from Ashley again....I did call them and got I'm sorry furniture isn't like our grandma's furniture anymore....when I asked about the cushions I was told I would have to pay for the new cushions.....

Very helpful sales associate. Happy with the prices and my purchases. Hope delivery goes as smoothly.

Staff was friendly and polite Sales person was very helpful and Very patient and knowledgeable

Mia (sale associate) and the manager Dave? Were great today, we recommend this store.

Nabila the salesperson presented herself well and was very helpful!

I would not recommend shopping here.

Awesome sales woman, very pleasant and helpful.

Their warehouse guy is really nice

Cathy B is amazing and so helpful

Everyone was helpful..GREAT CUSTOMER SERVICE!!!

Warm and friendly atmosphere. Easy communication here, the sakes person was very relatable and seemed to understand exactly what we needed. Her recommendations were insightful and helpful; and we were able to purchase a beautiful bed. I’ll go to Ashley’s first for all my furniture needs!

Always have a pleasant shopping experience there. Great staff and they never pressure you into buying anything. They respect the customer and their preferences from my experiences while there.

Cathy was amazing. Did not pressure us to buy anything. Made us feel very comfortable and let us choose what we really wanted. Made the buying experience so much easier than what i had expected.

I have waited for over 5 months for my furniture after they told me it would only take 8-10 weeks to come in. No they are telling me it going to take 2-3 weeks to get a refund. Do not shop here, no not do business here.

We went in unsure what we wanted. Cathie was awesome. So helpful in guiding us toward our perfect living room set!!! If you go there definitely ask for her!!!

My sales associate Shaina was great and worked with me the best she could through my not so satisfactory experience. Computer glitches causing me to lose furniture, causing me to be inconvenienced and looking for new furniture which was not in, a manager who was not helpful at all and never contacted me once he said he would take care of it personally, and when I went in for the last time to work a deal or cancel the order it was still impossible. Hours of phone conversations with Shaina to try to help me resolve the issues with no help from her manager, multiple visits to the store spending hours there and finally at the end we finally came to some sort of solution. It was unnecessary stress and work that could have been avoided if the management truly cared about his customers and his store, regardless of how big or small an order was.

Absolute great experience! Sara Appell was our sales associate and welcomed us as we arrived. She was attentive and knowledgeable with all our questions. She never once pressured us to purchase anything. We left and returned the next day after thinking about all the choices and finalized everything in a quick and timely fashion. I highly recommend both the store and Sara to anyone in the market for furniture!