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Ashley Store Northfield, NJ (Atlantic County)
Ashley Store
Store hours
Open today: 09:30 AM - 09:00 PM
About Ashley
The Ashley Store in Northfield, NJ represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Northfield, NJ is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
What our customers say
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Great job
Michael was my sales person. He was very helpful and knowledgeable!!!! He made my experience at Ashley very enjoyable!!
Alan was so helpful and courteous.
The salesman was knowledgeable and worked hard to help me get the best deal.
Allen was extremely helpful!
The guy that helped me his name was Michael. He was very polite, he waited to hear me out. To see what I was looking for in living room furniture. He's the go to guy there.
Had a great experience buying a new sofa!
The Sales Associate was very professional, knowledgeable, and polite. Michael was instrumental with making my decisions.
Great experience! Nice seldction. Clean showroom. Terrific sales staff. Rafaella, our salesperson could not have been more helpful and pleasant to work with. Were already planning our next ofder.
This is a limited review because my sister-in-law did most of the scouting for this purchase, but the salesperson was very helpful. Only reason this isn’t 5 stars is the last minute mattress cover offer, would rather have had that presented early so we could research it.
We have made a few furniture purchases here and have always been pleased with the customer service and the quality of our furniture
Rafaela was so very helpful and was able to answer all my questions.
Michael Painton was very understanding about our financial constraints, and patient and knowledgeable about what we were looking for. He was thorough with notes and updates to our paperwork. I hope delivery and set-up go this smoothly. Michael was excellent!
Eric was very knowledgeable.
(Translated by Google) They took good care of me, I found what I wanted and the person who took care of me was very kind. (Original) Me atendieron bien encontré lo que quería la la persona que me atendió fue muy amable
Very helpful and attended to our needs
Excellent staff, very knowledgeable on the furniture and mattress features. They were straightforward with all the prices and fees with the sale and honored the online Ashley store price match. Definitely recommend this store for future furniture needs!
Our sales associate was great. We found exactly what we wanted.
Welcoming sales associate ..Rafaela Knight.. Helped me look for some furniture and was very patient and not pushy ! Big plus for a customer ! Hope to make a decision on what I may purchase today .. will definitely see her again... !
Alan was excellent
The sales person was told that she could not honor a discount that I asked about, so I left the store. She took the initiative to go directly to the manager. I was at a nearby furniture store when she called me and offered me an excellent discount. I returned immediately and bought the furniture that I had chosen. Much appreciation for my attentive, diligent salesperson.
Sara, was a pleasure to work with. I will refer her to anyone. She’s knowledgeable and knows her products. And made my shopping experience a breeze.
Eric is amazing. One of the nicest most professional sales reps I have worked with and I have been in the business field for 50 years. I would hire him in a minute if I was still working. Got a great price on a bed frame and it’s a quality product. Thanks Eric and Ashley Furniture!!
My salesman Eric was the best! Not pushy. The best.
Easy, helpful, knowledgeable. Only place we go for furniture.
Hands down Sarah Appel knows her furniture. Great sales and customer service knowledge. Even if you are a repeat customer, they dont just sell furniture, but make sure your furniture fits you!
Excellent service
Eric was fantastic to deal with. Stopped in three times before we made up our minds. Each time he was friendly, welcoming and no pressure.
Salesman was gracious,knowledgeable,and helpful….
This is my favorite furniture place to shop. This bed is perfect for my son's room.
Kristen was so helpful! I loved being greeted and helped and she did not follow me around but was easily accessible when needed.
Got me a nice floor model recliner, they packed it up nice, loaded into my pickup and I drove it home. I put it back together no issues. It was a very enjoyable experience and everybody was easy to work with. Every man needs his recliner! 😄
Customer service was great. They go above and beyond. Came in looking for a specific set that they didn’t have on the floor but happened to have in the back warehouse for future display. Sara Appell offered to open the piece and show it to us anyway. They opened the boxes and brought the nights stand out on a dolly and even let us come in the back to view the large dresser. We wound up buying the set! Great service. Definitely recommend.
This store was great to visit. The employees are very helpful and Curtis to the shopper. Highly recommend them for your furniture needs.
The store has incredible inventory and very well laid out. Our customer service experience with Eric was outstanding. Great quality at very fair and affordable pricing, at least for me and my wife it was. And she drives a hard bargain, especially on delivery fees!
Sergio was amazing!! Thank you Sergio!
The young lady that I spoke to was very helpful and professional.
Ashley furniture is conveniently located near the Tilton Inn Movie theater. There is plenty of parking. Good place for handicapped or wheelchair accessible people. They have what I would call a large selection of furniture available, with some very nice pieces and bedroom sets. I didn't feel pressured, or intimidated, it was a very relaxing atmosphere. I like Ashley furniture, and when they have sales you can really get some good bargains. I would recommend Ashley Furniture, Even if you're just pricing things out.
Kristin was very helpful and patient I will be back to get my mattresses
Ralph was wonderful. So helpful and nice.
Beau was our salesman. He was very knowledgeable , not pushy and was very respectful. We highly recommend Beau such a great experience.Thank you Beau
Mia was a pleasure to deal with.
Very pleased with the service and help with making our decision on what to get. So far so good. Let's see if delivery and install goes as well.
Beau was very helpful and pleasant. He gave us ideas and different options to fit what we were looking for. Will continue to purchase from this location
They went way beyond to deliver the best conclusion to my order- I have purchased from Ashley before and the quality and personal adherence to the customer are above normal
Great staff will be coming back to purchase some items in near future
Bo was extremely helpful
Michael, the salesperson, was low pressure and very, very helpful as was the kind woman who che ked me out.
I was met by Mia. She was professional and just a sweet person. Showed me a few living room arrangements. The store has a great selection of furniture.
Bo was a great salesmen very personable and extremely friendly. He helped us find a couch from online as well as helped walk us through the ordering process. Will be coming back to order more furniture in the future!
Great from start to finish
Love Ashley Furniture i bought the whole house Furniture fr Ashley so beautiful great price 👏 👌
Beau and Sara made our shopping experience pleasant and a breeze. They were knowledgeable with the product and didn't put any unnecessary pressure on us. We purchased our new furniture and will be back again soon for more.
Terrible customer service. I have been trying to get a manager to call me for days now. We bought a chest and a rolled up mattress for our house that has a very small stairway. The salesman ensured us that if the chest did not fit up the stairs, they will take it back and refund us for the chest. Of course now I haven’t received a credit on my credit card and no one will call me back. According to the receptionist, there’s a store credit. I do not want a store credit with all the issues I had getting my furniture delivered. I’m never buying anything from Ashley again, so what good does the store credit do me
I went in looking for a comfy couch and boom !!!!! I found one. Great price and easy process. Thanks guys for the wonderful service.
Very knowledgeable and not pushy. Glad I went here!!
Very beautiful store and great employee I dealt with. Highly recommend visiting!!
Outstanding customer service, and great furniture!!
Michael our sales rep was great! Nice selection plenty to choose from.
Ralph was great to work with.
Ashley C was great, thanks so much for getting us out fast! Great customer service. We will be back if we need more furniture in the future!
Mia , was truly amazing and extremely helpful
Ashley furniture store was a pleasure to deal with. Especially after the bad experience we had we a competitor. The sofa was in stock and delivered on time. The delivery men were polite and did a great job.
Great first experience at Northfield Ashley’s, Sara Appell was so helpful, glad we chose Ashley’s!!!!
Mia was extremely helpful and knowledgeable she assisted with all questions I had and made it a very pleasant shopping experience..Thank you Mia
my visit to the store was pleasant. Ralph was helpful regarding my purchase
Sarah was so helpful! The best! Got exactly what we wanted at a fantastic price. Delivery in 2 days free! Great experience.
Huge selection, Great prices, Extremely friendly and knowledgeable staff.
Employees were very accommodating and pleasant to work with❣️❣️🌹 Furniture will be delivered next week. Looking forward to it.❣️
Ralph was the best! So helpful and kind. He made the experience great!
The best salesman I may have ever met. Very friendly,low pressure.I will definitely be in to purchase I will also tell my friends and family
Went to Ashley Furniture and was greeted by Ralph Schnitzer. I explained we were looking to get ideas for our family room. He directed us and left us alone until we had questions. Ralph was great, very knowledgeable, helpful and friendly. If you go to Ashley's, I highly recommend asking for Ralph.
Great price 👍
Ralph was extremely helpful and a very nice guy to chat with. Thanks for your help!
Very nice people , just placed an order, suppose to be here in 3 to 4 days. I hope it is. Will update later. Meantime, thanks Ralph
Mia was super attentive and knowledgeable. Never have I had a nicer salesperson!
Very easy to deal with.
The salesman was excellent. He took the time to answer all my questions and also show me how each piece worked Excellent !
Store representatives were very friendly intentive
The staff at Ashley Northfield was great, very friendly and helpful. I have never had a bad experience at this location. Would recommend them to anyone.
I came in to order two chairs I saw online for $249 and they said they could match the price, but then charged $289. The process was smooth and simple and quick though.
Right price, professional and very helpful sales person (Eric)
The sales people are friendly, knowledgeable and helpful. We would like to make a purchase but it is taking forever to verify with the corporate office the credits shown on our account.
Eric was very attentive to our needs and so so courteous and pleasant, fun really😊.
Eric is great. Great selection
The experience was remarkable because the sales team were very knowledgeable and helpful. They left us alone to make decisions and didn’t attack us at turn through the store.
Eric was very attentive and allowed us to browse on our own answering questions when we needed . .Thanks Eric
We needed an electric lift recliner delivered by Saturday. The truck was full but Sara saved the day by calling delivery, explaining our situation and everyone made it happen. Thank you to all.
Very good experience. Low pressure but very helpful. Kristen our salesperson was great.
Mia was extremely knowledgeable and helpful. I will probably be purchasing the set she showed me
Antwan is a great salesman, very helpful and professional
The sales people were very helpful in ordering parts. I purchased two living room sets. Everything worked out great. Thank you Peter Greenwood.
Sara is amazing. She went above and beyond for me during the holidays. Kelly and Ralph were very helpful as well. 10/10
Where do I start? We were told by Matt a manager who is now "fired" that we'd get 500$ reimbursement if we didn't use the warranty for 5 years. Fast forward to this weekend we went to use it and they told us they only do the amount you paid for it. While checking out our total came to $1800 and it should have been minus $279. They wanted me to sign it showing that I am financing $1800. I said I am not comfortable with that because that's untrue. Well, this "lady" Kelly who never introduced herself butted into the convo snarky as ever to "tell me the policy". She wasn't involved in the sale I don't even know why she butted in. I found it very rude the way she butted in and came off. And I was trying to explain to her that I didn't want to sign something or go off of their word because of our previous issue with that and that I wanted something stating, in writing, that we would be reimbursed the 279 ,however it worked, and she mumbled under her breath after that. I was very close to the ending the sale and taking my business elsewhere. We buy all of our furniture from you guys and I am HIGHLY disappointed.
Mia was thorough, patient and informative. We highly appreciate Ashley Furniture’s customer service.
Sara, sales associate was great to work with. The person doing the finishing stuff (check out) had no clue what she was doing and needed additional training.
Good Experience 👍
Purchased dining room table and chairs good deal,
Eric was very helpful and informative .. he also measured the The sectional to make sure I could fit in the space where I wanted it.. I appreciated his helpfulness and friendliness.,
Eric is amazing! The store is well kept and the furniture is beautiful!
(Translated by Google) Ashley Stores is wonderful, it has everything you are looking for to furnish your home at incredible prices. Their sellers are very friendly. Thanks to Sara. Talk to her and you won't leave without buying, she is excellent ❤️ (Original) Ashley Stores es maravillosa tiene todo lo que buscas para amueblar tu hogar a precios increíbles. Sus vendedores son muy amables. Gracias a Sara. Habla con ella y no te irás sin comprar, ella es excelente ❤️
Great experience! Ralph was great and answered all of our questions. Will be shopping there again!
Haven’t purchase just yet.. but Ralph’s customer service was great!
My daughter and I came today looking for a new kitchen set. We were met by Ms. fabulous Mia 🙂. She allowed us to move chairs around so we could see different seat styles and colors with a specific table. Mia, was helpful, polite, and not pushy, which I appreciated. We are reviewing our options and will contact Mia when we make our decision. Thank you Mia.
Ralph was very helpful and took the time to help us find what we were looking for.
Ralph was so friendly and laid back. He helped answer our many questions. He also helped us get a great deal!
As soon as my wife and I walked through the door, I knew it would be a great experience. Ralph introduced himself, asked up exactly what we were coming in for, and he genuinely listened to our needs. He explained the furniture, had us test out mattresses, and made sure we knew about all payment options. My wife & I look forward to creating a long lasting relationship with Ralph & Ashley Furniture!
(Translated by Google) Excellent customer service and very good prices (Original) Excelente atención al cliente y muy buenos precios
Excellent customer service of Ralph
Sara and Kyle were very informative and polite. Very good sales people
Kyles great
Great the sale person and respected that I was wanting to look around and I will contact them if I wanted something
Big selection and very nice employees… especially Ralph 🫶🏾
Very welcoming associates! Mia was extremely helpful and also gave us space to talk over our decision! Great deals all around!
My salesperson , Sarah, is knowledgeable, friendly, no pressure, and kind. Goes out of her way to make sure you are happy with your purchase. A pleasure to work with.
The store infested with fleas and bed bugs. and the management doesn't care! They actually Said they cannot fire the employee who is infesting the place...
Knowledgeable sales help. Mia provided information and dimensions on furniture pieces I was interested in. Great selection. Highly recommend.
Mia was a knowledgeable and friendly salesperson. She assisted me in choosing the right piece for my home at the right price.
Eric was so great! We will be back to work with him again
Salesman was very knowledgeable, helpful, and nice. He helped me find the perfect mattress
Willy was very nice and helpful.
Found everything I went in for. Great experience. Thank you
My salesperson was the best
Great service, and courteous and accommodating, ask for Francis..
I was shopping for a sectional sofa. Ashley had so many to choose from. I narrowed my selection to 2 and brought my husband back the next day to help decide. I bought a sectional sofa, an ottoman, and a TV cabinet. Sara was so helpful and she was the reason I chose not to buy anywhere else. She helped me with my decisions and offered so much advice. She was patient, kind, and knowledgeable. I will definitely be back! I am thrilled with my purchases!
Good place
Mia was very friendly and attentive.
Mia was very helpful. It’s nice that they don’t hover here. You let them know you have a question or when you’re ready. We found what we needed.
Great customer service and no pressure! We will be purchasing here in the future.
The salesperson (Sara) was very helpful and patient, she very politely answered every question we had!
Found exactly what we wanted, and Kristiin was fantastic!
Sales representative, very knowledgeable, and pleasant. Very nice furniture, at fair prices.
Wonderful experience
Todd was wonderful to work with throughout our purchase. Very informative but not pushy! Thanks, Todd!
Sales associate Mia Brophy was very helpful and attentive.
They don't tell you everything when purchasing a mattress. Don't believe the guarantee, because it's not true.
Mia was outstanding and was a great help. She had great input and ideas
Eric was very attentive to our needs and chris at the counter was informative also
Erick Walker was a very friendly, helpful and knowledgeable sales associate. Recommend to everyone
Mia made my experience at Ashley furniture seamless. She allowed me to browse the showroom independently while still attending to my needs and questions. Great experience. I would highly recommended.
Ralph was a great help ! We just purchased a sectional with his help.
Top tier customer service!
New sales person very attentive and pleasant
Mia was a very helpful sales agent. She let us look around & informed us of flash sales. She took down inventory on items we were interested in.
Mia was very helpful and remembered us from weeks ago. She matched online prices that were slightly lower than In store. Extremely happy with our experience.
Very friendly atmosphere. Workers were very helpful
Awesome!!! Mia was really sweet and helpful!’
Walked in. Ralph approached us to help and took me to see the sofas I was interested in. Very cordial and helpful. I was looking for zero wall sofa, two seats and have been on the hunt forever. Found exactly what I was looking for. It’s not leather like I originally wanted but the material durapella is soft and comfy and it’s going to be delivered in five days. Perfect
Excellent and very knowledgable. Thank You.
Great experience. Salesman (Eric) is terrific.
Ms. Ferguson was extremely helpful and greeted us as we entered the store. Our purchase was minimal however her service was first class.
Very pleased with my purchase from Ashley. My sales person Ralph was very helpful and the delivery and set up today went well!
Friendly service! I walked in with an online order discrepancy, and Ralph helped me find the correct piece and got it on order for me super quick! Thank you Ralph!
Sales rep was very helpful and pleasant.
Ralph, Super, Melidy, the Wonderful Desk Girl, Super, I have checked everywhere, For what I Need. Ashley hand's Down.
Todd introduced himself then left us alone which was the best thing he could have done. He didn’t hound us or follow us around. Appreciate that.
Nice place,plenty of items.there always something on sale.
Beautiful furniture!!! Sara is the best salesperson ever. I highly suggest you ask for Sara, she is very patient, kind, professional, and not overbearing like some other salespeople are. She will work with you on the budget you have in plan. I really appreciate the experience of having her as my sales lady. Check out Ashley’s furniture and for the best experience ask for Sara!!
(Translated by Google) Nice place to choose your furniture for the home, friendly attention from Quenn Harris and the billing area... (Original) Lindo lugar para escoger tus muebles para el hogar, amable atención de Quenn Harris y del área de facturación...
Very nice selection of furniture and our sales person Sarah was wonderful. We went in there thinking we knew what we wanted steered to something which was better quality and within our price range. That's a good salesperson for you. We will definitely come back in the future we were very very satisfied
Franklin was very Professional and helpful with us as we looked at the beautiful furniture
Franklin was great to work with! Very knowledgeable of the products in store and friendly. We can’t wait for our sofa to arrive!
Quenn was so nice and helpful. Really took his time to help us find the best pieces for us at the best price .
Exceptional Customer service! Quenn listened to details & showed me several options to fit my space. I’m so excited for delivery of my new living room set!!!
Franklin my sales person was great good customer service right when I needed help 👍🏼he took care everything for me
The team at the Ashley store in Northfield , NJ were excellent.They took time to explain the product and the financial procedures and they were polite, friendly and patient. My husband and I appreciate the excellent customer service.Our salesperson was Franklin Moro.
Queen, my sales rep was knowledgeable, helpful and made our visit very nice. I like dealing with Ashley furniture
Lovely place, but I had to beg someone to help so I could buy some furniture! Literally had to ask for help 3 times...sad
Please don't buy nothing at Ashley furniture store it's value city furniture u get a warranty to replace ur items just incase. And when the service person comes out all he wants to do is talk about wat him ^ his has never says anything about the problem. He put a wood piece on a broken wood piece wth. Now om calling because it broken again they telling me my warranty doesn't cover my foundation. When I got it never told me I had to get separated warranty never heard of that. Sylvester was rude act if he know what transpired at my home argued me down until he read the notes never again
Excellent service Quinn
Sara is a beautiful person has a beautiful personality love her as my representative
Queen, our salesperson, was friendly, knowledgeable and respectful. He was a bit younger than us, but had a poise you don't always see today.
Matt was very helpful
Great customer service!
Sarah was extremely helpful in an assisting us with picking out a mattress. We told her what we thought we wanted, and she had us lay on each option at different price ranges. She was extremely knowledgeable and we will be coming back!
Matt was awesome. Just the right combination of assistance, knowledge of your inventory, thoughtfulness, and wisdom to leave me be to browse. I will be recommending.
Quinn was very helpful. He went above and beyond to get us exactly what we wanted
Ver respectful. Not pushy. Concerned not just with our wants, but also our needs.
Easy sale, Mia explained everything thoroughly. No hassle. Thank you!!
Customer service representative Franklin was very helpful. I found the exact piece I was looking for.
They had exactly what I wanted and they matched the online price. I am very happy with my experience.
Franklin greeted me with a great smile and gave me ideas. Ashley has nice furniture and accessories.
Franklin was an awesome help! Very kind and helpful employees.
Frankin was very informative & clear about the mattress we bought. He answered all questions & addressed our concerns. We were very pleased with the service so far.
Very pleasant staff, variety of furniture to chose from, found exactly what I was looking for!
Matt was super attentive and very friendly!!
Fast delivery, friendly and affordable
Good furniture store!
Our salesperson was friendly, knowledgeable and understanding of our needs. Helpful, but not pushy. A pleasure to work with
Matt was extremely professional and I recommend any potential customer to seek Matt out and he will take care of you! Thanks Matt!
Sara was very knowledgeable about mattresses and patient with our decision-making process.
Mia took care of us with great prices and sales
Great prices service and product
Excellent customer service very confident knowledgeable about products in store excellent prices gave freedom to look around the store
Do not buy from this store******SCAMER *****I have an store 15 minutes away from my house in Absecon NJ, but no, they want me to send it to Kansas for $,1000 and I only paid $350 for the TV Stand *****$1,000 for shipping****ALERT ALERT Ashley Furniture is an SCAM****Do not buy online****Please be very careful with this store when making an online purchase, to make any return is very expensive and they do not accept returns at your local store. I understand that this is a way to force the customer to keep the item. Before making the purchase online we called the store and asked what their return policy was and they only told us that they accept returns within 30 days, but they never mentioned that I have to send the item to Kansas and that I am responsible for the shipping cost and they did not mention that even if I am having a store near my location in Northfield NJ, I can not return it there. fishy.
I PAID ABOUT $300 FOR A TV STAND AND THE SHIPING IS *****$1,000 for shipping****ALERT ALERT Ashley Furniture is an SCAM****Do not buy online****Please be very careful with this store when making an online purchase, to make any return is very expensive and they do not accept returns at your local store. I understand that this is a way to force the customer to keep the item. Before making the purchase online we called the store and asked what their return policy was and they only told us that they accept returns within 30 days, but they never mentioned that I have to send the item to Kansas and that I am responsible for the shipping cost and they did not mention that even if I am having a store near my location in Northfield NJ, I can not return it there. fishy.
Wonderful customer service!
Great service by frank mora
Sean was wonderful. Courteous. Very. Helpful. Todd. Was my main associate. Very helpful. Was helping a few customers. At once. Credit check went quickly. Matt was also helpful but was in training he said by Sean. Lovely store. Nice items to choose from. Was. Happy to visit everyone helpful even kristina
From the moment I stepped in everyone was very friendly, knowledgeable and helpful! Thank you Mia!
Shipping company failed to communicate delivery and order still has not been delivered
Nice sales guys , they let us roam with out bothering us till we were ready or had a question.
Gino was a wonderful salesperson. Helped me tremendously. Thank you Gino.
Staff was very nice and they found what we needed right away. Great experience
Matt was such a great sales associate! He was so kind and helped me with everything I needed. I will definitely shop at Ashley again!
Mia was extremely knowledgeable, friendly and helpful!
A very pleasant experience as always! I deal with Todd each time and let me tell you, he’s the best! Straight shooter and doesn’t hawk you or bother every 5 mins. He’s very knowledgeable and super helpful!
Gino was absolutely phenomenal and was a true professional! He was so patient and truly took his time to help us find exactly what we were looking for! I will definitely be returning in the future.
2/4/23, after 5 p.m. I went to Ashley’s to look for a new sofa and check out twin size bed frames. I was in the store 40-50 mins and not a single sales associate spoke to me or acknowledged my presence. As I was getting ready to leave I notice a couple of a lighter complexion came in and within five mins of them being in the store not one but TWO sales associates greeted them and offered to assist them. Don’t think I’ll be purchasing from that location.
Very easy, laid back and friendly experience. Matt Fabel was Awesome!
A very pleasant experience. This store has a nice selection for very reasonable prices. The staff were friendly and not too pushy like some other places we had gone to that day. The transaction was painless and delivery will be within the week.
So professional and knowledgeable and of course great furniture
Super great sales person 😊
I went to Ashley’s Furniture on January 14 th , 2023 … I bought a kitchen set .. The sales person was very knowledgeable and helpful with my purchase..The person that takes your payment was very friendly and courteous.. Will definitely go back Again
Gino was very helpful in picking out my furniture. Thank you
Eugene (Gino) was amazing. He was so patient and helpful. He was truly a pleasure. When it came to check out the representatives were so negative and honestly rude. Instead of spending $10k we only spent close to $3k and that was honestly just for Gino. We were ready to walk out and try somewhere else. I’m really undecided if we will return to this store. Solely because of their customer service. I work in customer service and I would never make our customers feel how they did us. It’s a shame. You’d think spending that much money people would be a little more kinder but that wasn’t the case.
Very push sales staff. The store itself is perfectly nice and has a decent selection, but the sales staff would not leave us alone. We just wanted to spend some time privately browsing but the same woman came over three separate times within ten minutes to try and push specific items on us. Every time we told her "We're just looking for now but we'll come find you if we have any questions." I finally left the store because it was such a hassle to just try and look at their selection and decide what I wanted to buy for my home.
I had a great time choosing furniture with Mia ,she was very helpful and, very professional. I was disappointed that. Stuff not being in stock.
Kristen was patient, informative and a good listener. We got a great bed perfect for my son.
Ok. Pretty good people love there high prices and so called customers service 😀 🙄 😉 😄 👍 😊 😀 🙄 😉 😊
I'm not one to waste my time leaving a negative review, but here I am, unable to help myself due to such an overwhelmingly poor experience. I'm not surprised to see such a low rating and my experience echos the other 1 star reviews.My fiancée and I knew we could order a table off of Amazon and have it in a couple days, but we were gifted some cash and wanted to spend it at a local store and still hopefully get the product within a week or two.First issue, price in store was MUCH more expensive than on the website -- excuse was that each store sets their own prices. After far too much hassle, they worked with us to bring the price down a little since we were paying cash. We were told we'd get a call from a manager to finalize our order the next day. We never received a call. So my fiancée called 2 days later. Our order had not been finalized. So here were are, delayed. Eagerly waited for the call that our table was in which never came. We had a tragic passing in the family on Friday, so calling Ashley HomeStore to check in just wasn't on our minds. Sunday night rolls around and my fiancée realizes we've not heard from them and gives them a call. Spoke with Matt (a manager). Matt says our table will be in 12/12 and we'll get a call. Monday night comes with no call, fiancée reaches out to them AGAIN. A female manager says it will be in 12/13 and someone WILL call us tomorrow to let us know it's in. Well, Tuesday (12/13) came and went. No call. Once again, bless his patients, my fiancée calls again on 12/14. A very nice lady named Tammy talks my fiancée off the cliff and says she's sorry but her computer says our table is NOT in but says it's guaranteed to be delivered 12/15. Unfortunately for them, my angry grieving self could not just accept this and it was now my turn to call. Kristen (a manager) did her best to "I'm sorry" her way past my frustrations however, we ended on that I am canceling this order and would like to pick up my cash refund the following day. She said that when I come into the store tomorrow (a 40 minute drive) a cashier could help me with that. After a 40 minute drive there, I find out that they do not give cash refunds on a cash payment and they will be mailing a check. They don't even keep cash at the store. Now tonight, we've received our first returned phone call! Our buddy Matt, calls to tell me the order is canceled and check is on the way. I express to Matt the poor experience we had with examples, but Matt defaults back to "order is canceled and check is on the way." I find it hard to believe that when the ball is dropped with one simple order, that more customers aren't dealing with this headache as well, maybe this could be a learning experience! Matt couldn't have brushed me off, said all the "manager things" and got me off the phone faster. They don't care, they don't pay attention, they don't communicate, they throw our arbitrary dates then gaslight you saying "oh well we don't even XYZ so I don't know why they would have said that." So now we're waiting 10 BUSINESS DAYS for a check from cooperate (but each store sets their own price...but refunds come from cooperate?) after we paid CASH. Will absolutely never buy from any Ashley store again. Can't recommend, even if you're desperate.
Mia was very helpful .
Great customer service and wide selection of quality furniture
Great shopping experience. Paperwork was quick and friendly staff.
Came in to buy a sofa. I was able to walk around the store without being pressured, which I liked. When I was ready, I found Mia to be very nice, knowledgeable and helped me find just what I wanted. I look forward to getting my new sofa!
Great service
Sarah was very helpful and friendly. She is an asset to your company.
Great salesmen knowledgeable and helpful
Great customer service by the staff low sales pressure Where able to give good info on products
Friendly and helpful sales. Sara was very gracious and I did not feel pressured. She made my experience to make a selection.
Julianna was personable and patient with all my questions. Happy everything was in stock. Next time could use some better discounts😁
This place has been a nightmare to deal with. When they took our money 30 days ago everyone was happy. We have had NO GOOD results with them at all. Damaged and broken furniture was sent to our home, we didn't see this at first until we opened the table up. The problem I believe is they don't want to pay to replace the item. Their tech was sent out a week ago and clearly said that the item could not be fixed it had to be replaced, poor communication from the store, and still waiting for our item to be replaced after a week, and no one has any information that makes sense when you call. I have never experienced anything like this before. Wayfair and Raymour and Flanigan hands down are better stores to shop from. I wished I had listened to my instinct and not shopped from this store at all but no.. we listened to my mother-in-law, it's not her fault but we should have seen the signs when she had to return her furniture 3 times. My suggestion is to save your money and shop at a real furniture store, you will thank me later.WHAT A NIGHTMARE THESE STORES HAVE BEEN!!!!
Ashley Furniture was amazing. Very Clean and Great Prices! I am extremely satisfied with my purchase. Staff was extremely helpful and courteous!!
Refurnished entire house. Sara is the best sales person they have. She made everything easy and effortless. Highly recommend!
Never again...Store manager very rude!
(Translated by Google) Very good things for the Home (Original) Muy buenas cosas para el Hogar
Great service and excellent quality furniture. Was able to leave with the furniture piece thanks to the quick service of Todd Thomas and his sales team. He helped me get into my purchase into my car. Would definitely recommend Ashley Home store and salesman Todd Thomas.
a store that the staff does not know what they are doing. they speak lies. they offer promises. and they do not keep them. I think it is one of the worst stores.
The Sales people are not pushy. To the people who reviewed saying no one came up to them. How about asking someone to help you like i did. Youll be happy you did.
I've been waiting for my delivery since March 22, 2022. I was given a date in early June. I understand that ships are stuck with merchandise, but I have called several times and no one is responding. I was told that I could actually get the piece of furniture from the showroom. I was told that I would get a call with a delivery date on June 16th. No reply. Very disappointed!
What a joke store. Manager and sales person swear it will be delayed by promised date. 2 time lies. And told me wait 6weeks again. Now I will have house without furnitures. DO NOT Believe these crowns.
From the moment I walked in I was treated not only with respect but a feeling of warmth and comfort. Franklin was fantastic not pushy giving me honest opinions and truly helped me make decisions. Upon checking out, again, I was greeted and treated like family from a wonderful woman whose name I unfortunately did not get. But she was from Brooklyn and she was honestly so completely organized and efficient but maintained the warm and friendly demeanor that Franklin had begun. The transition was flawless from sales to service with Franklin helping alone the way. I would highly recommended this place with my whole heart.
Shaina went above and beyond to help us search for exactly what we were looking for! I will most definitely continue to use this store for future needs!!
Sarah Appell was terrific at finding us the perfect mattress and power base at the price we wanted to pay. She is very professional and customer friendly no games or gimmicks.
Had a great experience at Ashley Furniture. Sara Appell was very helpful and patient in helping us make a decision.
Sarah is amazing to work with. She knows inventory well, she’s patient, and super helpful.
We were just looking at webs tables for our living room. We weren't hounded by sales people, but she was there when we needed her. Very nice experience
Great experience with Gino
The salesman was very knowledgeable and so attentive. And very patient with me. I was buying a recliner and wanted to check them all out before I decided on my purchase. He patiently showed me all around and answered all my questions. Very nice young man.
Mia and Andy are WONDERFUL!! I’d recommend to anyone. Thank you!!
Excellent
Sara was very helpful and nice to work with!
Needed a love seat for my business. I've shopped at Ashley lots of times before and have always been happy with their furniture's style and price. Mia greeted me at the door and offered her assistance. She was very helpful without any pressure. Let me look around the store and was there when I needed her. Definitely recommend Ashley for the quality, selection, price and customer service. Thanks Mia!
Sara was very nice! Not super pushy like you get at other places but she did check on us occasionally. A bit annoying that they don’t want to give you the advertised price on the Ashley furniture website because the website may not offer free shipping like they were in store today. They were saying that’s the corporate site not the same as the store. Corporate shouldn’t be willing to advertise at that price if the stores aren’t willing to easily match it. They did eventually match it but it shouldn’t have had to be a discussion. So all is good.
I came in searching for a much overdue bedroom set and matresses, Franklin was my sales associate and he was amazing!! Very patient, gave me time to look around and offered information on the products I was looking for. He answered all my questions patiently and was super helpful!!!! Best sales rep I've enclosed in a long time!! Zero pressure, just allowed to do my thing then make my purchase. He was super awesome!
when it comes to selling, you will be sold the world, but the second you aren't happy with the Delivery, good Luck getting your money back or support from the store. we had ordered a couch from the store, once it delivered 2 months later, we weren't happy with it. they charged us a $500 restocking/delivery fee, which was fine, but then never gave inputs to when it would be picked up. I had to call the store about 16 times to get some proper answer. DONT LEAVE A MESSAGE for the manager as its useless and will never get a callback. 10 days later, my full amount for the couch and the refund money is held by them.
Everything was great , Todd was very helpful and polite .. not pushy or overbearing … very friendly yet professional
Frank Mora has excellent customer service. He made my purchase easy, fast and smooth. Very professional and courteous. I am a very satisfied customer! 5-star to Frank!
Seamless transaction, great customer service. We’ll definitely deal with them again. Sales Associate Gino was so personable. Pleasurable experience.
Love the accessories n frankly a lot of the furniture. I don't buy more because a lot of it is not solid wood. Especially the bedroom sets. Awesome but break down too easily n fast. Some items are supposed to last.
Nice salesperson as we're the ladies handled the transaction when I paid.
Sarah and the staff at Ashley furniture went above and beyond to provide excellent service we will definitely be shopping for furniture there in the future.
The Ashley store in Northfield, NJ is spacious with lots of furniture choices. Our sales person, Frank, was friendly, knowledgeable, and very helpful! The only reason for 4 stars rather than 5 is we'd prefer if the sofa we're interested in was offered in a color other than cream or brown -- maybe a gray or navy blue?
Great selection. Terrific prices! Todd was so patient and accommodating. A pleasure to do business with! A++++++!
I have been waiting for my furniture since August 2021 and Today is March 7, 2022. They keep saying Things about Covid Protocals but that has nothing to do with my 7-month wait.
My husband and I are were in the store for quite some time trying couches. No one said a single word to us, not even hello. We probably would have bought something but I'm not seeking a person out to spend $2000 plus. We took out business elsewhere.
I Barbara Bunch visited Ashley hometown tofay.upom arrival was ask if assistance was needed.Pretty much knew what I wanted for I visited a couple days befote.Staff Mia B was very professional friendly helpful n was very patient with me .Well I got approved for an Ashley account n was able to purchase a few more items.During my time there I needed to leave Mia said when you come back we can finish up n we did.Thank you So much.
Great experience. Helpful and knowledgeable staff.
The Service that I received was excellent.
Salesperson act like they didn't have the time for me, seemed occupied not caring
What can I say! Ashley wow!
worst store ever. They told me my furniture is coming between 1/7 and 1/14. today is feb 9th and I have not received it yet. I advice not to buy from this place. worst customer service ever. update: here is the table after one month. its not real wood, its a sticker. the mattress broke my back. everything is just soooo bad. never buying from them again.
Sales person was helpful and professional. Experience was easy and efficient!
Helen was amazing at the north field store She helped find my product and a sales day! I bought from her.
Great experience today!! The team was amazing and catered to our every need. Mia Brophy was the best and made our shopping experience very satisfying.
Very welcoming associates without being annoying. Frank was knowledgeable and informed us of exact prices for the pieces we needed while we shopped. Great experience!! Would buy from them again.
Had an excellent experience . Helen was our sales person and gave us enough space to look and was available and helpful when we needed her. She provided excellent customer service. We will be back !
Juliana was absolutely wonderful. Thank you! We’re very pleased with our purchase for our new home.
Frank was great in helping my husband & I find a recliner we both loved at a great price. He didn’t automatically steer us to the most expensive one, but took the time to help us try different price points & fully explained the differences. We will definitely come back & work with Frank for our next furniture purchase.
Excellent service!!!
Sara was kind and easy to work with. 10/10 would come back here again. Also, our items were all in stock and ready for delivery IMMEDIATELY!
Friendly and helpful!
Good selection
Very personable sales rep and lots of beautiful furniture. Too bad that I have to wait 12 to 14 weeks to receive my furniture.
Disgusting business practices. Predatory sales people. Non-existent customer support. Should be ashamed of yourselves.
You're not even listed as Ashley furniture on the BBB, this is a shell company full of liars that will sell you the wrong piece of furniture and then pull every dirty trick in the book when you file a dispute. Disgusting.
I went to Ashley Furniture Gallery there were 5 salespeople standing around, none them acknowledged the fact that I was there; but did acknowledge the couple that came in behind me. I went to the sleep room and got the mattress protector and nobody ask if I needed help. I will never go there again. Sad that my money doesn’t matter!!
I went to the Northfield (NJ) Ashley Furniture store to try to see in person a few pieces of furniture I had been looking at online. It was my first time in that store, and I was very impressed! I was greeted within minutes by Sara who was friendly, knowledgeable, informative, and extremely helpful. The store itself is arranged beautifully and is inviting with its displays and sample rooms and impressive inventory. I will definitely be purchasing several items from Ashley Furniture for a new condo. Thanks, Sara, for taking the time to work with me and being so personable and professional! You are truly a valuable representative of the company, and you impressed me in multiple ways! Thanks for making my visit to Ashley Furniture a positive and successful one!
I went in there looking for a sectional and found exactly what I wanted. Sara was very polite and very helpful.
I had an amazing shopping experience today. The manager (sam) and sells person (Eric) provided outstanding service to my wife and I. So much that we came to purchase just a table set but ended up buying for other items.
Mia was great! She was welcoming, very helpful and easy to communicate with. Got me a great deal and got me out the door in under 15 minutes! Will recommend to friends and family! Thanks so much!!
It was great working with Sara Appell! It was like having a good friend helping to find what I wanted, get good pricing and making the experience easy, no pressure or pretense. It was a pleasure and I would go back again and work with Sara for sure! Thanks Sara.
Gino was very helpful and knowledgeable.
Everything was fast and quick with friendly service. Had some issues with my account information but was resolved without issue. Higly recommend
Great friendly service. Very helpful .I definitely will shop here again. Gino was wonderful!
Mia was very helpful. A pleasure to talk with.
Everyone was very helpful. Julianna did a great job of helping me. I highly recommend her and this store.
I purchased furniture today from Ashley and had a great experience. My salesman, Gino, was a true gentleman and a pleasure to do business with. He was honest about the uncertainty of my delivery due to all of the craziness in the world which I truly appreciated. He didn't try to lie to me just to get the sale. I would highly recommend working with Gino if you shop at the Ashley store in Northfield.
Sales representative was very helpful,and Ashley's has a high variety of beautiful furniture;A must see!!
The sales girl Sara was the friendliest..professional and knowledgeable and made my purchase very pleasant..I cannot wait to see her again and buy my mattress...
Juliana at the northfield location was great! 👍🏼
(Translated by Google) Months to receive your things (Original) Meses para recibir tus cosas
Thanks for the service all was great
My saleswoman, Sara was amazing. She knew just what I was looking for. She was extremely knowledgeable, friendly and outgoing. Made me feel so comfortable. I will highly recommend her!!!🙂🙂🙂
Delivery day and time was fine but kitchen set my son received was not the set he saw on the store floor and ordered. Notified the store right away. That was 5 days ago. NO word since. Very disappointed with this store.
Although the storage box was more expensive than what I was willing to spend, I found that the employees were very helpful .
Very helpful staff, professional and efficient
Excellent service.
Had a great selection at great prices. Sales staff were easy to work with gave me space to look around and answered all questions. Will definitely go back again when I need to purchase anything else.
Sara was FANTABULOUS!!!
It was a very nice experience.
The stuff at the store in Northfield was very helpful and not pushy they let me have plenty of space and were ready to answer any questions. Very nice shopping experience. Thanks
I purchased a Dining room set, really nice,great quality good price and most of al Phenomenal service by Fran!!
For the love of God ,RUN as far away from the store as possible! I should've canceled it but it would've cost me over $1000 for a restock fee. Almost $4500 paid for my bedding and to take two boxsprings and a king mattress away and I had a hard time getting them to do that even do that though it was written on the order! Please, go someplace else these people are not worth the hassle and their customer service it's just as bad never ever ever will I buy anything from this place ever again Ashley furniture is the worst mistake you could ever make buying from them!
Excellent shopping experience
Sara was an amazing help when picking our couch! She was able to answer all questions and schedule our delivery for the date that we needed!
Todd our sales rep was very well preserved and didn’t pressure us on we wanted to just get a sale in. I highly recommend Ashley Furniture to anyone
Dave is an excellent associate you should be happy to have him he’s the reason I’ll be stopping by
Very nice experience!
Our Ashley Homestore representative, Shaina Nieves, greeted us immediately, was very friendly and answered all of our questions. We were happy to find exactly what we needed and would recommend the store to everyone. We will be back to look for living room furniture in the near future.
Amazing Service
Todd was extremely helpful and informative in the process of choosing the best sectional for my living room. The prices are very competitive compared to other furniture stores.
I bought a sectional from them Feb of 2020 and the cushions already are flat and feel like I'm sitting low to the ground and not high up when I first bought it...very disappointed in the quality of this furniture for the price I pd for it....plus it does not clean very well at all either another disappointment.... I bought the Amici 3 Piece Sectional I do not recommend it.....I don't think I will go back and buy from Ashley again....I did call them and got I'm sorry furniture isn't like our grandma's furniture anymore....when I asked about the cushions I was told I would have to pay for the new cushions.....
Very helpful sales associate. Happy with the prices and my purchases. Hope delivery goes as smoothly.
Staff was friendly and polite Sales person was very helpful and Very patient and knowledgeable
Mia (sale associate) and the manager Dave? Were great today, we recommend this store.
Nabila the salesperson presented herself well and was very helpful!
I would not recommend shopping here.
Awesome sales woman, very pleasant and helpful.
Their warehouse guy is really nice
Cathy B is amazing and so helpful
Everyone was helpful..GREAT CUSTOMER SERVICE!!!
Warm and friendly atmosphere. Easy communication here, the sakes person was very relatable and seemed to understand exactly what we needed. Her recommendations were insightful and helpful; and we were able to purchase a beautiful bed. I’ll go to Ashley’s first for all my furniture needs!
Always have a pleasant shopping experience there. Great staff and they never pressure you into buying anything. They respect the customer and their preferences from my experiences while there.
Cathy was amazing. Did not pressure us to buy anything. Made us feel very comfortable and let us choose what we really wanted. Made the buying experience so much easier than what i had expected.
I have waited for over 5 months for my furniture after they told me it would only take 8-10 weeks to come in. No they are telling me it going to take 2-3 weeks to get a refund. Do not shop here, no not do business here.
We went in unsure what we wanted. Cathie was awesome. So helpful in guiding us toward our perfect living room set!!! If you go there definitely ask for her!!!
My sales associate Shaina was great and worked with me the best she could through my not so satisfactory experience. Computer glitches causing me to lose furniture, causing me to be inconvenienced and looking for new furniture which was not in, a manager who was not helpful at all and never contacted me once he said he would take care of it personally, and when I went in for the last time to work a deal or cancel the order it was still impossible. Hours of phone conversations with Shaina to try to help me resolve the issues with no help from her manager, multiple visits to the store spending hours there and finally at the end we finally came to some sort of solution. It was unnecessary stress and work that could have been avoided if the management truly cared about his customers and his store, regardless of how big or small an order was.
Absolute great experience! Sara Appell was our sales associate and welcomed us as we arrived. She was attentive and knowledgeable with all our questions. She never once pressured us to purchase anything. We left and returned the next day after thinking about all the choices and finalized everything in a quick and timely fashion. I highly recommend both the store and Sara to anyone in the market for furniture!
My Sales Associate Robert was so helpful and knowledgeable. Easy transaction from start to finish.
My experience here was great. Sara was very helpful and informative in detailed when helping me choose the right mattress. Would definitely come back .
Robert was really helpful and made the process super simple and we understood everything. Now we have a nice couch that we fell in love with. The protection plan is also a good deal.
I order night stand from 2020 November, until right now still not yet receive.
I ordered a table and after a month of waiting for it, found out the wrong table was ordered. They wouldn't honor the price for the table we wanted and didn't even try to make it right. I will never shop there again.
We found what we were looking for,and made the purchase. We'll see what happens with our delivery.
The lady who helped me was very knowledgable and helped me get the best deal i could price matching would definitely buy furniture there again
Everyone was very nice e caring
Ashley home store does a fantastic job when it comes to covid-19 protocol! Love the fact that when you walk in the store, they take you're temperature! Also, there was a girl who helped us, she was friendly and helpful and pleasant as well. Store is clean! Thank you Ashley home store for keeping us safe! ☺️🙂😊
People there are rude as hell. Told me there is a 14 week wait on everything, let me know what u like....and walked away from me.
Went to buy a mattress today...had Caitlyn as a sales lady!! Absolutely amazing did her job perfect...go to buy the mattress with our store card. Mike the manager decides to add all these different finance terms and long story short the signs that were posted stated 60 month finance never clearly stated had to buy both box frame and top mattress...already charged us for taxes on another card so obviously to late to back out...stuck in a 30 month finance that in the end was never clearly stated in the sign!! To many hidden finances dude mike was not helpful and very rude not only to us but his employees!!
I love it so, much
Awful experience all the way around. Would give zero stars if possible. Ordered a desk on 1/6/21. Arrived damaged. Spoke with customer service on 1/22 provided pictures as requested. Told will be contacted within 72 hours for an exchange. Five days later I contacted them. Was told person didn’t process it correctly so they will process exchange. Had to mail desk back before they would send new one. Complied with all instructions. Tracked package back. They got it 1/28/21. Still no desk for me. No email. No notice new desk shipped. Nothing. Called today 2/2/21. Spent over 2 hours on the phone and countless Reps. Was told they hadn’t processed it correctly for an exchange and would do it now. Then they decided to tell me today they canceled my order, did a credit on my charge and told me if you want it go online and buy it again! You have got to be kidding me. A month later and so much aggravation- no thanks! I will spend my money elsewhere. I will never shop at Ashley furniture again.
These sales people will say anything to get you to buy without any repercussions. We bought a sofa here and it is very nice. When I asked about the procedure for cleaning this sofa I was told "it will come with a cleaning kit"... It did not 🙄 (I blame myself for believing this tbh). What's worse is when I tried calling the store initially they would always hang up on me. After several days of trying to find some info on cleaning this material I finally got a hold of a customer rep who was able to locate my account but could not help me find any info on the recommended cleaning products and etc. I get this it's not a huge deal, but for the sales person to literally lie to me and then customer rep not even able to help on such simple matter is definitely worth a negative review.
AWFUL CUSTOMER SERVICE!! NOT ONE SALESPERSON ACKNOWLEDGED US OR ASKED IF WE NEEDED HELP. EVEN AFTER BEING IN THE STORE FOR SOME TIME SHOWING INTEREST IN SEVERAL ITEMS. NOT A SINGLE SALESPERSON. WE LEFT AND WENT DOWN THE STREET TO KENSINGTONS. WE WERE GREETED RIGHT AWAY ASKED IF WE NEEDED HELP AND WE FOUND THE EXACT SAME ITEMS THAT WE HAD SAW AT ASHLEY. WE ALSO FOUND AN ADDITIONAL ITEM SO YEAH LETS JUST SAY WE WERE HAPPY TO SPEND. OUR $1200 THERE. THANK YOU KENSINGTON CUSTOMER SERVICE IS EVERYTHING
Let me share my Bad experience with Ashley HomeStore. I have been customer for the past 17 years and I just purchased a new house and I decided to order my furniture for my new house from them and they told me it will take 4 to 6 weeks for everything to arrive and it ended been 3 months. Finally the order arrived today and everything they brought was wrong and missing part of the order. Really bad experience I had to sent everything back to Ashley HomeStore because is not what I order. And the manager couldn’t resolve anything or give me a solution I will never order anything else from Ashley or recommend to anyone. Please stay away from this store! Terrible service! Don’t waist your time!
Ordered furniture over 4th July sale told it would be in August. Was called September 16th items where in by salesperson Robert and one item was back order 2 weeks. I stated that I could wait 2 weeks and have whole ordered delivered. Never heard back. Never returned call. November 13th I visit store. John the manager told me my furniture was allotted to someone else and my ETA was January. I found out from Ashley furniture on-line that the items where discontinued and I was not going to get them. Neither man had the balls to tell me . Don't buy here. Go up the road few miles and shop Raymour Flanigan or across the street to Kensington for honesty and better service
I would personally never purchased anything at this store. I purchased a bedroom set back in august 15, and it was supposed to be delivered by the 16 of September. We’re in the middle of November and I still haven’t received the bed. Before purchasing the bedroom set, it was not brought to my attention that the bed was not in stock nor did the person let me know about delivery delays. I’m furious about the lack of communication they have with their customers when they already have my money on hand.
I bought a bed in On August 8, 2020. Over two months later, still hasn’t been delivered. I am trying to cancel my order and no one will contact me back to arrange a refund.
Just walk though very expensive better prices on line store
We purchased a sectional sofa back in 2019. After a few months we noticed that the framing and structure of the sofa was sagging when you sat on it. The cushions eventually began to slide. We called customer service )during the Covid period) and after awhile we’re able to have a technician come and look. And then a second technician. They both reported that it is how the sofa is made. Very uncomfortable and per Ashley nothing they can do. The sofa was not cheap. It has definitely not met our expectations. If this is the quality that Ashley sells. I will be advising people to go elsewhere. Ashley ... step up and do the right thing and replace the sofa. Rmw
I use to enjoy going to Ashley furniture pre-scamdemic. I bought several pieces from there in the past....Not anymore. As soon as you walk in you get stalked by their floor sales people. I understand they're doing their job on commission but at least give people a chance to look around without you breathing down their necks. I found them very rude, inpatient and pushy. The only pleasant people were the women behind the counter. They have absolutely no furniture in stock and you have to wait three months or more for delivery. The salesman try to lie and over charge me on delivery. I don't understand why furniture on their website is cheaper than the store and they refuse to honor the online price. I know you're desperate but damn.
The staff was nice and the furniture is very reasonably priced. However, we placed an order on June 29, it is now October and we *still* haven't gotten it yet.
I would of gave them 5 stars. I bought a bed from this store. I was told it would be ready in 2 weeks. 2 months later I got my bed. I called repeatedly to inquire about the beds and the last time I called i was told they have been in the warehouse for two weeks awaiting delivery. I asked why they did not call me to set up delivery and the women at first told me she was unsure why they did not call. When I got upset she tried to tell me they call which was a lie. When you pay 5000 dollars for a bed you expect better service. I understand covid causes delays but at the time of purchase I asked if that would happen and I was assured it would only take two weeks. Then after two weeks passed when I called i was told they were delayed due to covid. I am tired of businesses using covid 19 as an excuse for incompetence.
If you need to buy furniture please go here and ask for Jackie! She was so helpful and a pleasure to work with. She answered all our questions, back and forth as we were decided on what to get. The customer service is amazing from start to finish.
Large selection of furniture for every room.
Purchased a bedroom set and then found a great price match and was refunded the difference great experience
Ordered a bed online almost 3 weeks ago and cannot get one person on the phone. Yes, there&'s a pandemic but you can&'t have people answer the phone? Disgrace! You have people working in hospitals, supermarkets and you can&'t have people answer the phone about your order. Bad business and speaks volumes. You take my order, money but leave your customers hanging.
Lots of beauty
I've been a big Ashley purchaser.
Nice stuff at reasonable price
Very nice selection. And John was a very nice guy to talk to.
Cathi is the best helped my mom get a whole new living room set with ease!
Very friendly
Cancelled our placed order after deep frustration in repeated delays in delivery. The staff is impolite and they even didn't show minimum courtesy to say sorry for their fault. Strongly not recommended place for shopping. You will be frustrated.
Long story short I was sold a bedroom set that they dont even know when it's arriving and when I spoke to John the manager he told me he would do his best to help me out 4 days later he is still avoiding my calls and hasn't even attempted to call to give me some poor excuse of why 3 months is what it will take for a bedroom set to arrive if it even arrives
💪💪💪
Walked thru last night, right past 3 salespeople sitting comfortably on their cellphones. Walked past the service desk, the 2 people sitting back there never looked up. Walked out
not a great selection and they didn't have dimensions of their furniture available
Nice furniture
Great experience at Northfield, NJ store Fatima was kind and courteous. She answered all of my questions. They haven’t been delivered yet, but I’m sure if there are any problems, Fatima will take care of me.
This place is Excellent
Good Quality and Financing
Horrible quality furniture and they don’t fix anything that fails. You pay good money for garbage furniture. Particle board , bad seams and they will make excuses to shrug any responsibility for poor craftsmanship. I’d put zero stars but I can’t. Go elsewhere
I freakin love this place! Amazing customer service! Amazing prices!
Cassidy Purdy has been an amazing help! She’s very positive and enthusiastic. She knows how to take care of her customers. Her friendly nature is truly an asset for the company.
We’ve purchased furniture from here several time and have never been disappointed. We assisted by Fatima yesterday and today and she was wonderful to work with- upbeat and quick to answer all of our questions. We will continue to be customers of Ashely’s ! Thank you.
Very friendly, helpful and a great price
Attentive staff and competitive pricing.
Absolutely terrible service. I bought a couch on June 24th. It is now August 7th and the couch is still not in. I have called and each time a sales rep tells me that the couch is not yet in. I finally called and demanded to talk to a manager, and was told by a sales rep that he had personally called me to tell me my couch was in and I never answered the calls. Meanwhile, I called every 2 weeks to check and was told it wasn't in. Now every time I call I get a busy signal. I tried calling from a different phone and it went through. Not sure if they blocked my phone number or what. The absolute worst customer service I have ever received and wish I never went through the headache. Terrible customer service. There are many other furniture stores in the same location that have much better customer service and products. Horrible customer service and nearly impossible to get through to someone who can actually help.
While shopping at Ashley HomeStore I worked with a sales woman named Fatima. She was the most helpful, kindest and caring salesperson I’ve ever encountered. Her knowledge of the products and her willingness to help and research everything I was interested in, made my shopping experience not only enjoyable but extremely productive. I bought all the items I was in search and I owe the positive experience all to Fatima. I won’t hesitate to return to that Ashley location to have her help and expertise.
Absolutely terrible service. I bought a couch on June 24th. It is now August 7th and the couch is still not in. I have called and each time a sales rep tells me that the couch is not yet in. I finally called and demanded to talk to a manager, and was told by a sales rep that he had personally called me to tell me my couch was in and I never answered the calls. Meanwhile, I called every 2 weeks to check and was told it wasn&'t in. Now every time I call I get a busy signal. I tried calling from a different phone and it went through. Not sure if they blocked my phone number or what. The absolute worst customer service I have ever received and wish I never went through the headache. Terrible customer service. There are many other furniture stores in the same location that have much better customer service and products. Horrible customer service and nearly impossible to get through to someone who can actually help.
I was thinking to replace my bedroom furnitures. So went to this Ashley’s to see their collections. Jamar Bacon was the salesperson who helped me to find out what I was looking for. He was very nice, friendly and helpful person. I’m definitely going to this store again.
I didn't buy the furniture was going to get because I was mad the sign said they deliver anywhere for free but it was not true if you live on the third floor so I did not get the furniture false advertising
Delivery is terrible
Fatima was the most sweetest, helpful salesperson I have ever come in contact with.She deserves praise and is a fabulous people person.She really went out of her way for me. Very sincere! Great personality too.Ashley should be proud of her, she represents them well!
Fatima was our sales girl. She had a wonderful personality and she was knowledgable about everything I asked. I will absolutely shop there again!
The salesman Jamar Bacon was extremely helpful and pleasant. He answered all my questions was patient, pleasant and not pushy. I would recommend him to anyone and if I need something again I will ask for him. Also the store is beautiful and well organized.
Great customer service !
The staff was very nice, and very accommodating. It’s always a pleasure to shop at Ashley Furniture. I Highly Recommend shopping at Ashley Furniture.👍
I have purchased furniture twice at the Northfield, NJ location. A living & dinning room set. A year later a bedroom set. After the delivery guys left I needed to plug a cord in behind the headboard. I lifted the mattress and saw two holes in mattress. I took pictures and sent them to the number that was given to me. They are replacing the mattress. Ask for Cathy. She will take great care of you.
I have purchased furniture twice at the Northfield, NJ location. A living & dinning room set. A year later a bedroom set. After the delivery guys left I needed to plug a cord in behind the headboard. I lifted the mattress and saw two holes in mattress. I took pictures and sent them to the number that was given to me. They are replacing the mattress. Ask for Cathy. She will take great care of you.
Horrible customer service and poor quality furniture
Good stuff. Good prices. Salespeople not pushy
Very friendly and helpful staff. Very fast delivery too
Nice store. Ordered item online much cheaper than store quotes price.
Fatima was amazing!!! Never pressured us and let us do our own thing and her personality makes you feel so comfortable. She told us she has been there for 13 years and I hope Ashley Furniture knows how lucky they are to have a person like her working for them! I would make the trip again and again just so I can see her. Thank you Fatima for doing an incredible job! OC raiders for life
This store has given me so many problems I wish I would have never went in. Please save yourself the stress and DONT GO HERE. They do not care about the costumer .
Fatima was such a HUGE help in finding the perfect couch for us!
We went in and were not sure what we were looking for but with Steve's help we were able to poke stop shop for all of the furniture we needed. He was knowledgable, attentive, and professional with us the entire time. He was able to point us in directions when we were a little aimless as well which saved us tons of time. Overall fantastic experience and would recommend to family and friends!
Sales rep was helpful, knowledgeable and wasn't pushy in any way. I'd go back.
Bought furniture and 5 year warranty. When the leather couch started getting tears, I called and filed a claim to have it repaired. They denied me by saying some "accumulation" BS. Horrible furniture, Terrible customer service, and their warranty is a scam. I would never buy furniture here again. Stay away from this place. update 4/23/19 filed a complaint with BBB. received a call from Ashley Service Dept. Service dept. was very professional and immediately issued a credit for the furniture. I went back to the store to pick out another set of living room furniture. The sales staff was courteous and helpful. Changing the rating to 3 stars since the initial complaint has been resolved. I would have given 5 stars if it wasn't for the hassle I had to put up with initially. Thanks
Steve was outstanding! He did a great job steering us to the perfect mattress that met out preferences and budget. Excellent customer service!!
Great customer service by Fatima!
Picked out a dining table and chairs cost...$1200.00. A week later got a sales circular for 50% off, I had called ahead of time regarding the set I had picked out and was told yes the 50% off also applies to the set I had originally picked out. I had gone back to the store only to find out the original price of $1200.00 was NOW jacked up to $2600.00 and the "50% off" would have me paying $1300.00. What a scam. The following week it was back down to $1200.00 and if you buy it separately its cheaper yet by $300.00. Very deceptive practices.
I went there for a bed and a bureau and got great service and I would recommend people to shop at Ashley's
Teon Cash was a great help in getting us the right furniture for the space we have.. Ashley as great prices too . Thank you ! Jim L
Purchased a rocker recliner, and set of sofas at a great price look nice in our family room Ashley had many selections. Happy with purchase.
Nice salespeople, no pressure at all. A place where you can look at everything and not feel the eyes of pushy salesperson watching your every move. We dealt with Fran and could not have been happier with her.
Awesome experience, very accommodating. Ask for Teon Cash!!!
Thank you Ms.Fatimah for my excellent service and getting me all set for all my needs. Great customer service, great salesmanship ❣️
I wish I could give zero stars, worst customer service I have ever received in my entire life. Only shop here if you want your furniture to arrive 3 weeks late with almost zero contact, updates, or apology from them. I would recommend building your own furniture before trying to shop here.
I had a horrible experience with this store. We were moving into a new house and I ordered furniture way in advance so it would be there when move in date came. We were reassured multiple times that it would be no problem for that delivery date by our sales representative, Steve. When the date rolled around we received no call or updates and reached out ourselves to find out that it was not delivered to the warehouse and that our delivery date was now being pushed back 8 days. It has been two weeks since and we still have not received our furniture or even a date of when it will be in the warehouse or delivered and it has been impossible to get a phone call back or any information. The customer service is absolutely horrible and I'm extremely disappointed. I will not purchase furniture from this store again. The only individual who finally took time to listen and help me was the floor sales manager, Teon I believe. Which still was 2 weeks later. Terrible experience and still without furniture.
Fatima was very helpful and friendly..I was pleased with my purchase and hope to do business with her in the future.
Do Not buy furniture from Ashley Furniture!!! I spent thousands of dollars on furniture and bought additional insurance. The seems on the couch ripped, which are covered, and they refuse to fix them.
Great sales rep, helpful but not pushy. Selection did not match our tastes
Good
My sales representative. Mr. Teon with ashley furniture for my last purchase was very helpful. And knowledgeable About the the products. and went a Step further and help me get a great deal on a nice set for my son..thanks. #Mr teon.
Not the quality we were looking for
I love this store!! I will always get my furniture from Ashley's!!!
The young man teon cash helped me out. He's a nice guy, he took his time to help me and was very patient
I was in search for a recliner for my mother who has limited mobility. My mother was very particular with the specifications she was looking for. Sales representative Fatima was absolutely outstanding in her determination to find the perfect chair to meet my mothers needs. While I lost my patience, Fatima was both caring and patient. Thankfully we found the perdect chair. Fatima went above and beyond to help us, she created a shopping experience that exceeded our expectations. We are a Ashley customer for life.
Teon L Cash was a great salesman to deal with!
Fatima was very helpful! She was also so patient with me having my baby there! Everyone was also friendly.
Mr Cash was very professional and made the buying processes very enjoyable I will be recommending him to all my family and friends.
Ashley furniture is the best furniture store around. The quality and prices are great! Staff is friendly, courteous and most importantly professional. My sales person was Teon, who made my Purchase easy simple and satisfying. I will be back!! Thank you Ashley and Teon!!
We had a great time looking at furniture. The people were great and patient. Fatima really helped with some of the decisions we needed to make.
I always like Ashley.
Had a great experience at Ashley. Teon was especially helpful. Highly recommended!
Excellent experience and help from sales person. Found everything we were shopping for!
Ashley Homestore was the fourth furniture store we went to looking for something specific. I had size and price constraints. Our salesman, Steve, was great. I gave him the information and he immediately told me he had 4 options that hit everything I wanted! Then the hard part, choosing the perfect piece. Can't wait to have it delivered. Thanks, Steve!
Great employees. I don't feel pressured when I walk in.
Love the quality and workmanship of their furniture. Our sales woman Cathy was knowledgeable and patient. This is our 4th purchase from this store. Will continue to buy from them.
Steve was great he was patient and made sure we made the right decision on our purchase. He is very friendly and I will refer him to family and friends.
Steve was very attentive to our needs. He understood what we were looking for, Bypassed what was not appropriate And had us at the check out counter within 45 minutes. What could have been a long afternoon turned into a pleasurable experience.
I was able to find everything I needed with the design I wanted! Fatima was great help as well!
We had Steve as a salesman he was very nice and professional also very helpful. I will definitely come back to deal with Steve again.
Great service.
Today I purchased the Darcy sofa chaise the person who helped me was Fran she was great and very helpful. Knowledgeable of other items that I was inquiring about. She was very helpful and I want to purchase other items & I've already informed Fran I will working thru her.only. Thank u Fran for your hospitality and taking care of me quickly.
Teon cash, was my sales person who was extremely professional. He took his time show me around explaining everything from a-z introduce me to my new beautiful bedroom set and mattress... thank you teon for everything. As long as it’s salesman like you I’ll always return!!!
It was a good experience.the salesperson was friendly and helpful.
Let me start by saying I've had nothing but good things to say about Ashley Home Store since my first purchase in 2017 at their Egg Harbor Township location. My sales man Teon Cash was beyond helpful with everything from the time I walked in the door making sure that I was highly satisfied and had warranty coverage on all of my furniture. One of my purchases was a beautiful espresso colored table! Unfortunately, a couple days ago I had to call in a warranty claim because I noticed there would be what looked like brown finishing from the table on the cloth that I was cleaning with- this left my table with actual wood showing. I was told to submit pictures so they could review my claim in which I submitted to them promptly. Within 24 hours I received a call from a lady named TK from the warranty department telling me that my claim has been denied because there is too much damage to my table. I then asked her to speak to a manager because something didn’t seem right. She then assured me that a manager from the warranty department would contact me within an hour (which they never did)- I took it upon myself to call them back to get this situation rectified immediately. I was then connected with a manager by the name of Sylvester. Needless to say he was extremely rude and had no customer service skills what so ever. All he kept doing was repeating himself saying the claim is denied there is nothing we can do. The whole reason I escalated it to a manager was because of the fact that the denial in my eyes seemed to be bogus. I then asked him to speak to someone above him and he told me that he is not able to transfer me to any one and continued to then get an attitude with me. Let’s keep in mind that the reason I purchased the warranty to begin with is so that my furniture was covered if anything happened. After spending a pretty penny on this table set and within a year or so have this happen and be turned down after spending additional money for a warranty that gets denied. I was furious at this point and didn’t know which way to turn. I ended up contacting the store personally to see if I could speak to my sales man Teon. Thankfully he was still employed there and like always goes above and beyond to help his customers! He is now bringing it to his higher ups at his store- I am beyond grateful just for his generosity in doing so.
Teon Cash was a great salesperson. He was knowledgeable and worked with us to get a good deal. We will shop at Ashley’s again. Ask for Teon.
Service was attentive and knowledgeable. Atmosphere was open but cozy. Large variety, and prices were reasonable. The extended warranty is comforting. We did not feel pressured in any way. And free delivery is an added plus.
Steve was very helpful and listened to what we wanted. We liked the quality of the sectional sofa very much
Very professional
Good selection.. Sales people are a little overwhelming..
Great customer service- Teon was super friendly and helpful. We were pretty indecisive and he was very patient and worked with us to find us just what we wanted. The quality of the set we purchased is worth every penny. Well definitely Be back! Thanks Teon!
We have purchased from Ashley a few times. Went In to look with plans of buying elsewhere . We meet Steve M and were so pleased with him. The best sales rep we worked with in a long time. Went from not planning to buy there to getting the perfect LR set to fit us. Also came back the next day to get 2 more accent peaces
Always a great experience at Ashley. Showroom is laid out well, very new and modern designs. Steve was extremely knowledgeable and easy to work with.
Steve was very helpful got me in and out fast clear understanding of break down of what I purchased and what the warranty covered and duration of how long it last
Employees were very courteous and helpful and explained everything in detail very good experience.
Furniture is nice quality, an expensive. I made large purchase for my new home. The store had a promotion @ the time which made me choose this store over the competitors similar pricing. I had the furniture delivered an NEVER recieved my promotional item. I patiently waited a month still NOTHING. Called 3 times about this issue store manager says it was sent, yet I clearly told him I never received it... Pls show me reciepts of delivery Sir??? Poor customer service come through with offers as advertised. Will not purchase from there anymore!
staff was great. Steve gave us a great experience, we will shop there again.
Fran was great!
I had really bad experience with Ashley furniture I order a sofa and loveseat on 3rd of December 2018 and still waiting for my order every week they give us new delivery date and still waiting they don't care about customer and have really bad customer service at northfield nj location
*REVISED* I am thoroughly disgusted by their customer service! We have an issue with our couch purchased 4yrs ago. We purchased all the warranty and protection plans. It took WEEKS of back and forth to finally speak to someone who could help me with my issue. After I FINALLY thought it was squared away, the part was ordered etc... I receive a VM weeks later from someone saying she "didn't know what the hell to order". I have left messages and emailed. Haven't heard back. My husband is now a week away from surgery and it was imperative this was resolved PRIOR. I'll never purchase anything from this place again. I just want this resolved :( *PREVIOUS REVIEW* Judy was a pleasure to work with! Even had an issue with the delivery, went back, and both she and the manager were very easy going, caring and friendly. Great place.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
