Ashley Store Paramus, NJ

Convenient, professional and 100% recommended!

Our sales lady, Esree was the nicest non pushy sales lady. She kept my budget and small space size in mind which I really appreciated. We wish we could have the space for so many other recliners she showed us (again keeping my budget in mind) but we will definitely be back and if we move to a bigger space, will buy our living room set from Ashley in Paramus on rt 17 as long as Esree is here. Great Experience!

I had a great experience at Ashley Furniture in Paramus thanks to Antonio. He was incredibly helpful and informative throughout the entire process. He took the time to answer all my questions, provided thoughtful recommendations, and made sure I felt confident in my choices. Antonio’s friendly and professional approach made the entire experience smooth and enjoyable. I truly appreciated his knowledge and attention to detail. Highly recommend working with him if you're shopping for furniture!

Esraa was amazing thank you so much. I actually enjoyed shopping and looking around with her.

I had a really great experience while shopping for my living room sofa. My salesman Jonathan was really friendly and knowledgeable and truly helped me out. I would definitely recommend him.

Antonia was great. Very helpful and hospitable. Thank you for all your help. Sold!

Antonio was great assisting with our search for a couch! Highly recommend!

Tarek and Laura were nothing short of welcoming and knowledgable. They both were very patient. They helped me purchase my mattress and bed frame. They have amazing personalties and made me feel very comfortable. Lots of laughters while purchasing. Thank you guys!!!!!!!!

DO NOT PURCHASE ANYTHING FROM THEM! Purchased an over $500 protection plan for 5 years coverage, tried to call for one incident and they denied the claim! They’re a joke! Total Scam!

Went to look for a couch for an apartment this weekend. We were greeted by Antonio and asked if we needed assistance. We inquired about a specific couch I had from a previous apartment. He advised it has unfortunately been discontinued, and then proceeded to show a couch that was extremely comfortable and one that I may even end up liking more than my previous. He may the whole process seamless, easy and enjoyable! Thank you Antonio!

Tarek and Frankie were absolutely great and very helpful. I found my perfect sofa thanks to their knowledge and feedback. Definitely give them a visit!

Antonio Tucci was very helpful and we got a great deal working with him

Frankie is an amazing person to work with as he’s very helpful with prices and everything. I totally recommend!

(Translated by Google) Homework helped us find the dining room. Another girl also helped us along with him. They were very kind. (Original) Tarea no ayudo encontrar el dinning room. Otra muchacha también nos ayudó junto a él. Fueron muy amables.

Great customer service at the store and the delivery was timely, friendly and professional

Thank for you help… I really appreciate Franklin and Issac.

Frankie was extremely helpful.

Frankie was so helpful and very knowledgeable. He was very professional too

Salesman Tarek and the store manger Suzan were exceptional and patient with us. They answered every question and went above and beyond. I could not be happier with the service.

Suzan & Tarek are the best! They make you feel at ease and answer all your questions.

Thank you so much Tarek and Antonio Can't wait to receive our outdoor furniture! Truly an amazing experience we are so happy thank you guys!!

Tarek was very helpful with our purchase! He knew which sofa would fit our needs: dogs, kids, etc (and wasn't wrong!) He did not try to pressure us into something we wouldn't need. Very friendly, very easy to work with.

We had a great, quick experience and the customer service was great and knowledgeable. Tarek did a great job helping us get a couch just in time for our family to grow!

Tarek was awesome salesman and great to work with.

Tarek was a great person to work with and answered all of our questions.

Excellent experience at Ashley’s thanks to Tarek and Kleany! They were incredibly helpful, patient, and went out of their way to answer all of our questions. We felt no pressure and genuinely felt taken care of throughout the process.

Wonderful experience at this store and Frank was so helpful and very knowledgeable. Would definitely recommend my friends and family to Frank.

It was a pleasure working with Antonio. He was amazing, very professional and extreme helpful!

Jeni was our sales associate and as always she was fabulous. Asked us questions on what we were looking for and she found us the perfect sectional for our space.. Jeni is knowledgeable, personable and very easy to work with.

Frankie was very helpful while choosing the right furniture. I highly recommend this location because of the attention

Thank you Tarek!! You were awesome

I had the best experience, Laura was very helpful and friendly. I recommend this location if you’re looking to furnish your home!

Frankie was very patient and helpful in assisting us find the right sectional.

Laura was extremely patient and helpful with my selection. We never felt like we were talking to a stranger. This is my family's 2nd experience buying here and I would highly recommend anyone hee.

Antonio was knowledgeable , patient and answered any questions I had . Will recommend to anyone

Antonio Tucci was fantastic and helped us find a bed within 20 minutes. Great salesman.

The delivery guys were fast and accurate.

We had an amazing experience at Paramus Ashley. Our salesperson, Darrian, was super helpful and knowledgeable.

My mom and I got furniture here and the furniture has been wonderful!! Doug our sales rep has been amazing! The staff is wonderful at Paramus! Go anytime!!!!!

We came in looking for a couch for our living room, and we were greeted by Laura- she was kind and a great help, and answered all our questions about the couch, even helping us match a carpet and coffee table with it. We are grateful for her help and highly recommend here to find furniture!

Great communication with sales representatives and delivery Drivers and excellent service

The Ashley sales team AND delivery team were all first-class, friendly and efficient. It was a pleasure to shop there and be met with such delightful employees.

Visited Ashley in Paramus for a purple mattress. Tarek took care of us. Very friendly, honest and made the process simple and stress free. We are very happy with our purchase and love our purple mattress. Highly recommend this location, the store manager introduced himself and was very professional. In store experience was more than what we expected. Visit Ashley in Paramus and be sure to ask for Tarek!

I would give them 0 star if i could I went to the store bought 9k furniture i get all of them same color i check a tv stand they said they have same color as coffee table and dining i order that it was 1200$ they send everything except tv stand after couple day they deliver that to i was not home when i came it was diferent color and scratch i spoke with them they said they had only that color they dont give me a return my money is stuck to them after talking back and forth with them they told me come and get something else with that money now i have to go get something even i dont like they sucks they told me they had same color now they hold my money they not giving me diferent choice Be careful people when you purchase something from them or you give them money even if they don’t match when they get home you stuck with it If i go back to ashley never again I would never recommend to everyone

Darrien was super friendly and attentive to our specific needs for the perfect dining room set! Thank you!

Antonio was an amazing sales person and very knowledgeable. He took his time to explain to me everything about the different mattresses and help me find the perfect one for me with a great and comfortable payment plan. Made my experience at Ashley furniture smooth and great. I would highly recommend it to anyone!

Jonathan was great. Went over all details both on coach and finance! Highly recommended!

Bad bussiness ,they delivered a wrong color chair!! Stay away from this store , please review policy and refund please please

We just moved and were in need of multiple sofas, server and a dining room table and Tarek was able to help us so much and make the process as smooth as possible. Thank you Tarek!

I bought a living room with a tables the sofa was delivery with incomplete parts we need to change the tables because was to big and the sales guy ignored us soon you buy you no have more value..very disappointed how the sales guy disrespected my wife.

Antonio Tucci was amazing ! He helped my wife and I find an amazing living room and bedroom set that compliments our style and growing family

Isaiah was great ! :)

The workers at the store were amazing and the delivery guys were wonderful! They were quick and they didn’t leave any mess or cause any damage. We’re super grateful!

Customer service was excellent. Darrian was patient . Thank you!

Darrian Reid , Great Service!

Frankie helped us on our search for a couch with recliners on a budget and wonderfully helped us, very charismatic, quick acting and empathetic. He really did help us find a perfect couch and at an affordable price, will definitely be returning for my houses needs! Please visit!!

Thank you so much, Frank! You were wonderful to work with! -CD

Isaiah and Frankie were great! Thanks for your help!

Laura is very accommodating, she knows a lot about furnitures, kind and sweet too.

Frankie fue super amable con nosotros . Solo llegué en busca de la cama y con su explicaxion termine Llevandome el colchon . Estoy super feliz con mi comprar

Excellent services in the store and the delivery was perfect !!

They were super friendly and very helpful. From the second we walked in they were amazing..very helpful and knowledgeable about the products also. The overall experience at Ashley's was very pleasurable and would without a doubt recommend them to anyone to find exactly what you are looking for with salesman like Doug who was very nice and patient with us. Doug and staff took great care of us. Thank you so much guys.

Antonio was awesome and so so helpful!

Wonderful. Isiah and Ramone were extremely helpful and knowledgeable!

Frankie and Shayan are the best !

READ THIS FUTURE BUYERS. Great selection of couches. However, very very poor information was given to me regarding my delivery and services. Came in to discuss with the manager Shayan all my issues being that the delivery team could not fulfill their duty (yet I was still charged the delivery fee of $170 for an incomplete job). The delivery team is a third party service, on top of them charging me for failure for delivery, they wanted to add a fourth party delivery team to do it instead and charge me more. SHADY. save your breathe and don’t bother with the sales “manager” SHAYAN. Poor poor poor service. Would never do this again. This guy doesn’t even know current percentages and numbers. Save your time and go to bobs at this point. Shayan didn’t even to come and chat with me after attempting to figure out a solution he went into hiding in the back. Hope corporate sees this.

Thank you to Frankie for helping us pick out our first mattress for our first apartment! Answered all of our questions and found us our perfect fit.

Susan and Jonathan are best !!!

Jonathon was great! Knowledgeable, knowledgeable, friendly and efficient!

Bryan was great! We are so happy with our selection and very satisfied with the customer service!

Antonio was very helpful in finding a living room set that works for my small space. A+ service!

My experience at this Ashely location was great! Darrian was very attentive, pleasant, and super sweet. The purchasing process was simple and everything was explained perfectly. The staff there are amazing, friendly, and professional. You will not be disappointed.

Great service

Delivery was flawless. I was able to track delivery within 5 minutes of them arriving and the driver both texted me and called me to confirm that I was home and ready. Once they arrived, Jose asked where to place the living room set so as to make sure that I was satisfied. Both gentlemen were very professional and friendly. Highly recommend!

OMG $2200 couch and chair. What crap. Had it 2 years. Completely falls apart.. Nothing in the cushion. What a waste of money. I’ll never shop there again

I had a fantastic experience with Antonio Tucci. He was welcoming, patient, and made sure we had plenty of time to browse without feeling rushed. He checked in with us, even bringing over delicious coffee. Antonio brought over his manager, who was great as well, making the whole process smooth and quick. We were very happy with the service and would definitely recommend them!

Today was the best experience my husband and me had with a sales person from any store. Jonathan Ortiz is amazing he is such a kind caring great people person with a great personality and lots of patience . He definitely needs to be recognized for being a great sales person . I will definitely recommend all my friends and family to ask for him when they go to Ashley furniture store. He definitely deserves a 10 star ⭐️ rating.

Great services - Franklin Payano was an amazing salesman, was able to communicate with me and helped me buy what I needed. Definitely will recommend.

Beautiful comfortable and reasonably priced sectional couch bought and the delivery team went above and beyond. Thank u!

(Translated by Google) Delighted with your attention and even happier with my super comfortable and beautiful sofa, the best place for my home furniture. Blessings to the entire Ashley team ☺️🥰 (Original) Encantada con sus atenciones y aún más feliz con mi sofá súper como y bello el mejor lugar para los muebles de mi hogar bendiciones a todo el equipo Ashley ☺️🥰

Alfred from Paramus store is the most helpful And understanding manager that solved all our couch needs from Ashley furniture we’d highly recommend any time. This is a five star review. Thanks so much Alfred!

Frankie was super helpful and we got the most amazing chairs for my 12 top table!!!

What a great experience!! Easy and honest to deal with. and do excited for my purchase of living room furniture with Frankie!! Can’t wait for my next purchase!!

Antonio Tucci is the best salesman and so kind and attentive!! Very helpful! Highly recommended.

Franklin is a great salesman! Really knowledgeable and very patient! Overall great experience!!

While the delivery team came earlier than expected, they were great! Very professional, efficient and clean!!!

I had an outstanding experience at the Ashley furniture store in Paramus. The salesperson I dealt with, Jeni was wonderful. I told her what I was looking for and she showed me all my options. There was no pressure put on me to make a decision. I did not make a decision that day but went back a week later and bought the chair I decided on. The delivery experience was unbelievable ! A text was sent the day before telling me my time frame for delivery. I could also track the drivers progress. I was kept up to date as to time he would arrive. I was also sent a picture of the driver! I was #6 on the route and was amazed that he was at my home at 9:56 the time the text said he would arrive! Carlos and Luis flawlessly put my chair up the stairs in my bedroom exactly where I wanted it. Carlos then called the store and put me on the phone and I was asked about my delivery and if all went well! Kudos to Ashley for their outstanding service. I will definitely shop there again. What a wonderful experience. Carlos could not have been nicer. Very professional.

Loved the automated updates regarding delivery! Driver/workers were prompt, courteous, polite and efficient. Best furniture delivery we have ever had!

Antonio was amazing! I’m so excited to get my new bedroom set. Couldn’t have picked everything out with his honest advice!

Frank was excellent! Knowledgeable and took care of us like he knew us forever. Great guy. I will definitely be back to use his services

Ashley furniture always delivers great products and the service is Five Star!

Antonio was great! He saw my fiancé and I looking at this couch after a few trips around the showroom and came over to help us figure out if it would fit in our space! He even went and found a tape measure to show us how much space we’d have. Thank you so much Antonio!

Frankie was great to work with purchasing a living chair. He listened, was helpful and did not force anything us. He really worked with us on the price because of the delivery fee.

Only shop here if you want disappointment and frustration! I recently purchased a sofa from Ashley Furniture. The sofa I received is not the same as the one I tested extensively in the showroom. Before making my purchase, I visited three different Ashley Furniture locations, spending over an hour sitting on the showroom model to ensure it met my expectations in both comfort and aesthetics. Based on that experience, I decided to move forward with the purchase, spending close to $3,500. However, the sofa delivered to my home does not match the showroom model in terms of density or comfort. After sitting on it for less than 15 minutes, I experienced significant back pain. Something that never happened with the showroom version. It is clear that the sofa I received does not provide the same level of support or quality as the one I tested. I reached out to Ashley Furniture to resolve this issue, but I was informed that I would have to pay a restocking fee to exchange the sofa. This is unacceptable. I purchased this item based on the expectation that it would match what was displayed in the showroom. Now, I am left with a $3,500 sofa in my living room that I cannot use. I am requesting a resolution that does not involve additional costs on my end, as this situation is due to a discrepancy in product quality.

Jenny was amazing!!! We stopped in looking for mattresses for our home. I mentioned that these were going to be shipped to Florida. Even though she could not sell us the mattresses we liked because they are independent franchises she did spend a considerable amount of time educating us on shopping for mattresses. If you are heading to Ashley furniture on route 17 ask for Jenny you will not be disappointed.

We can not express enough in words how helpful and informative Antonio Tucci was for us. Helped us with getting a gorgeous sofa. ⭐️⭐️⭐️⭐️⭐️ Service

I recently had a wonderful shopping experience at Ashley's, and I owe it all to Jonathan! From the moment I walked in, he was there to assist me every step of the way. Jonathan was incredibly patient as I took my time deciding on the perfect bed, couch, and mattress. He made me feel valued and prioritized, embodying the true essence of customer service. There was never any pressure to rush my decision; instead, he genuinely sought to understand my vision for my space. What impressed me the most was how he rearranged pieces throughout the showroom, allowing me to visualize how everything would fit together in my home. His dedication to helping me find the right pieces was evident, and he went above and beyond to ensure I was comfortable with my choices. Jonathan was also super accommodating, always available to answer any questions I had. His confident responses were reassuring and made the entire process much easier. Thanks to Jonathan's exceptional service, I will definitely be a repeat customer at Ashley's. If you're looking for a great shopping experience, I highly recommend seeking him out!

Frankie was outstanding! Very personable and knowledgeable and took great care of us. *** an update on how awesome Frankie is. We wanted our old bedroom set removed and didn't have the tool to disassemble the bed ourselves. Frankie personally came to my home and did it for us. How's that for customer service??? I will recommend him to anyone looking for furniture. Great great guy. We appreciate you Frankie!!!

frankie works very well knowing what you want and how much you want to spend he makes it happen.

Frankie was a true professional. He took the time to work with me and find the perfect couch while working within my budget. I would definitely work with him again.

We had a wonderful experience with Doug and Tony ! Will recommend Ashley to everyone !

Excellent experience. He knew exactly what we were looking for. Treated us with respect and consideration.

Great experience working with Antonio, Justin and team with our new mattress.

The chatbot "Jenny" scheduled the delivery for my order on a specific date, and I confirmed it. On the day of the delivery, at 5:22 in the morning, I received a text from Ashley with a link to track the delivery truck. I followed it in real-time, trusting that my order was on its way. Hours passed, and I kept waiting. I waited and waited, but the delivery never arrived. Instead of my order, I got a message from "Jenny", informing me of a delay and promising to notify me when my order was near. But the delivery never happened… because the delivery NEVER EXISTED. According to Ashley, it was all due to a "mistake" by "Jenny". Really? A total disaster. I wasted an entire day waiting for a ghost delivery. How is it possible that, in the days leading up to my delivery, not a single flesh-and-blood employee at Ashley noticed Jenny’s mistake? Shouldn’t there be a human verification process to prevent these errors? Tell me, how am I supposed to trust that the next delivery won’t be another fiasco caused by "Jenny"?

Frankie was awesome, very helpful, efficient and knowledgeable. He took his time to make sure everything looked great and finished our order with Danielle who place old the finishing touches with a great rug.

Reggie did a fantastic job walking us through the different furniture pieces they had available. He was extremely accommodating for our price range and taste. HIGHLY recommend working with Reggie when you visit Ashley

The sales associate was extremely knowledgeable and helpful. Made shopping easy

We had a fantastic experience at Ashley Furniture, thanks to Antonio! He was incredibly helpful, patient, and knowledgeable as we searched for the perfect couch. He took the time to understand what we were looking for and guided us through different options without ever making us feel pressured. His friendly attitude and expertise made the whole process smooth and enjoyable. We couldn’t be happier with our purchase and highly recommend asking for Antonio if you’re shopping at Ashley! Thanks again for your great service!

Antonio was excellent! Super patient and a pleasure to discuss our shopping needs. We will continue doing business with him.

Shayan and Danielle are the best! Professional, friendly and awesome customer service. Would 100% recommend the store and their service

Shyan and Danielle were very knowledgeable about inventory and amazing at customer service. Highly recommend!!!

Alfred Nunez did such great job on our order and was very welcoming. Rigi and klny was also very knowledgeable and helpful. Will definitely comeback because of these great team member. Thank for such a wonderful expertise to

The best attention service 10/10

Amazing and incredible customer service ! Franklin P went above and beyond! He was extremely knowledgeable and was so kind and thoughtful about what I was looking for. I would come back to see him here, but from what I see around, every single employee here is just as nice and friendly!

We went to Ashley's in Paramus and were greated by Reggie, who ended up being our sales rep. He was very professional, knowlegable, friendly and helpful; and he truly made our shopping experience a pleasure. Danielle, the floor designer, was also a pleasure to work with. Her expertise was immensely helpful in assisting us in choosing complementary pieces that would work well in our family room. Reggie and Danielle make a great team and we look forward to working with them in the future, as we continue to update our furnishings.

Great experience today dealing with Antonio Tucci. Gave us top quality customer service.

Shayan is the best. He made my day and he gave us the best mattresses for our new home. I like his energy and smiled faces. Thanks and appreciated for help.

Antonio made the whole experience easy and efficient! We’re so glad we worked with him. He was incredibly knowledgeable about the products both in furniture and in mattresses. 10/10 Would recommend him!

I just bought a bedroom set from the best salesperson ever! Antonio Tucci was attentive, friendly, and made the experience a breeze. Ask, for him if you are at the Paramus location. You won’t be disappointed!

Easy to work with, Antonio ordered and had delivery set up quickly

Antonio was wonderful! Thank you so much!!!

We came here for a new bedroom set Doug helped us out and was great! He was friendly, savvy and very helpful. Everyone else at the store was also very friendly. Definitely will come back and always ask for Doug!

Great salesperson.

I had a great experience at Ashley Furniture buying my 3rd living room furniture . I’d been a customer of them for past 15 years. Doug Hollandar was the sales associate who helped me today. He is very helpful, attentive to what I need and knows the right things to do- overall very satisfied!

We had a great experience in the Paramus store

Great experience! Ask for Doug, he’s super helpful and very friendly!

Frankie was amazing! He’s very patience and helpful

The ABSOLUTE worst experience I had to get a police report with the amount of money they are trying to rob me of $159.99 I have yet returned, $90.00 of protection plan on merchandise I do not have. Avoid the manage Alfred and Rimon and Michele who says there a glitch with their system so they can’t refund you your money back.

Doug was wonderful, did not pressure us to buy anything, extremely knowledgable. Very nice guy, enjoyed working with him.

Worked with Franklin Payano at Ashley in Paramus - had a great experience in selecting a table - all the colors we wanted for the chairs were in stock, and they made us a great price. Today, the team came to deliver and assemble, and it was nice to have our table less than one hour, ready to go!

I want to start off by saying this review is not to slander Ashleys as a company but more so talk about this store and the products they helped guide me to buy. I bought a sectional from Ashleys not even 6 months ago. I talked to a sales rep as well as the store manager at the Paramus location (blonde haired lady, cant remember her name). My two requirements were comfort and durability (we have three toddlers). We were open on price to ensure we got those two things. The store manager lead us to buying a couch that she promised would last forever and how her sister had the same couch and its lasted over 7 years now and with the warranty they service the couches regularly to come and clean the couch as much as you need. This couch is absolutely a disaster. She told us the therew was 2.0 foam density in the cushion meaning the cushions were denser than the standard cushion and that they were Ashleys new foam tech material that rarely flattens from wear. We have had this couch for three months and the cushions are absolutely sagging and the foam has clearly flattened compared to the couch part we dont use as much (75% of the couch is flat). The sitting and back cushions both have severely flattened and this isnt even with regular use, we spend maybe three hours a night on the couch, if that. I called the warranty company to discuss the sag of the foam and how i wouldn't expect cushions to be flattening like this just 6 months in, they said they couldn't help because its normal wear and tear and the warranty doesn't cover this. There is no way a couch can go into this condition in just 6 months. Worse part is my wife went in a few weeks ago to talk to them about the situation and was looking around and that same store manager gave the story about her sister and kids for a completely different couch unsolicited. LOL. Their staff are dishonest as any car sales men out there which i get is there job but come on. Im also now skeptical of the quality of Ashley furniture products as well. We bought a dining table for my mom a fee years back so we gave them a shot for a couch…never again. Good luck all and hope your experience shopping with them is better than mine.

Had a great experience with the staff, especially Antonio! Helped us choose a beautiful new sofa for our home.

Frankie was extremely helpful and attentive from start to finish with my purchase. I cannot recommend him enough. Walk in and ask for Frankie!

Wish I could give it 0 stars. Worst shopping experience I have ever had. I ordered a two piece couch and ottoman set for delivery. On the day of delivery, one piece of the couch was correct, the ottoman correct, the other piece was a different couch. They took they entire order back, charged us as completed two pieces when not one piece of furniture went near the inside of my home and now we have no furniture maybe even for the holiday because of THEIR mistake. Our order should have been prioritized to get fixed and instead I’m constantly calling to get things figured out with different answers being told every time. Still trying to get it figured out. Would not recommend this to anyone.

When I bought my furniture back in late August, I was told by the salesperson I would be getting my furniture in 4-6 weeks because it was backordered. I followed up in September and October, and I was told it was still backordered. I followed up in early November and was told it would be delivered on the 26th. But I also received an email saying my delivery date is the 30th. Then the salesperson and store manager called me to say it wouldn't be the 26th but would be the 30th. I was frustrated and asked about the discrepancy, and the store manager was supposed to call me back, but he never did. I spoke with customer service, and they told me no, not the 30th it's not in stock yet. It's arriving on December 12th. Then I spoke to customer service again today and was told no specific date, just the 2nd week of December. So, as of now, I'm still waiting for this furniture and who knows when I'll get it. Please, shop elsewhere and save yourselves the trouble I'm going through with this place. So many other furniture stores, save yourself the hassle. I honestly would give zero stars if I could and return and get a refund but they have a no return policy so I'm stuck waiting around for who knows how long for furniture I ordered and paid for back in August.

The worst experience ever. It took 4 appointments to make a delivery complete of 1 bed frame. No call back from the sales representative or manager after numerous requests. Save your time and buy somewhere else

My experience was really nice and we stayed for 3 hours getting everything. He was patient

Brad & Cooksey were great! Good job guys!

Wonderful store! Sheby was fantastic—she helped us find furniture and decor combinations that perfectly matched our style.

Sheby was great! Got new couch from her! Great service!

(Translated by Google) My wife and I visited the store today, the experience and service we received from the manager Alfredo was exceptional. He helped us with a problem we had with a finding that we had recently purchased at another branch. We appreciate and recommend this store for its service and also for the ideas that they provide to customers. I recommend that when you visit the store ask for Alfredo and you will have one of the best experiences. 💯% recommended.! (Original) Mi esposa y yo visitamos la tienda hoy, la experiencia y el servicio que recibimos por el mánager Alfredo fue excepcional. Nos ayudó con un inconveniente que teníamos con una fornitura que habíamos comprado recientemente en otra sucursal. Agradecemos y recomendamos esta tienda por su servicio y además por las ideas que ellos le aportan a los clientes. Recomiendo que cuando visiten la tienda pregunten por Alfredo y se llevarán una de las mejores experiencias. 💯% recomendado.!

Vimi was my sales associate. She was awesome. Helpful, funny and kind she made choosing my new sofa a breeze. Frankie the finance specialist was great. Made the payment process simple and easy. I would recommend Ashley furniture for your next furniture purchase.

Update 10/10/24 As you can see in the attached image. I did follow up to see what you can do to make this right as you suggested on your review response. My email was blocked. Beware of the follwing person and his scam tactics. Read below, I am rating 2 stars bc of one specific detail. I went into this store with my wife to pick furniture for our apartment and we were approached by Frankie, he will sweet talk you and make himself your "friend" hell promise you discounts and heaven on earth. BEWARE for we were scammed by this behavior. He said to us: "all you hav to do is leave $100 deposit to supposedly separate your furniture you just picked so that nobody else will take it and you'll be asured your delivery" beware once again this is a scam. 2-3 weeks prior to us having a date for our new apartment keys I let Frankie know that the date was approaching. Again hell give you his number and be so cool with you. Then 1 week prior I said ok Next week well have our keys make sure you deliver it at this new address. He was again, all good no issues. Now 2 days prior to our delivery Frankie says oh you know what your couch and dinning set will be the only things delivery. Your and your kids bedroom set were sold to somebody else so you wont get the. Until 2-3 weeks later. 2 days prior he says that to us. I flipped and was about to cancel the order bc this guy all he does is blame somebody else for his own incompetence and lies. I was about to cancel and to go a different store when i received a call from Alfredo, who is from a whole different store and he was actually the one who went above and beyond to try and give us solutions which unfortunately, again wasnt delivered, as i come to find out THE DAY of the move. Tho It was a really disappointing experience altogether, I do have to say that it was ONLY bc of Alfredo's commitment to even offer to purchase out of his pocket mattresses for us to us in the meantime (luckily we did kept our old mattress otherwise my wife and 2 kis would have slept on the floor thanks to Frankies money grabbing lie tactics), we decided to keep the furniture only for two reasons, mainly we had absolutely no time in our hands to shop for a whole new apt furniture the day of our move and two bc of Alfredos courtesy to help even tho that was not even his sale. I believe it was Frankie's duty to put in the effort but he completely disappeared from the radar after dropping the ball so hard and I wanted to make a formal compaint agaisnt him but the hold on the phone on the corporate number was too long and I had to keep on moving boxes to my new apt. So again beware of this person and make sure you know what get into if you fall for this guys money-grabbing deception tactics. Absolutely disgusting.

My husband and I had the WORST experience ever here. We thought we’d have a nice seamless experience, we thought wrong. Vimala was our sales associate, she had no idea what she was doing we chose our couch and waited for her to fill out paperwork/computer work for the couch we chose. She looked constantly lost and it made me and my husband extremely wary/anxious. To top it off after 30-40 minutes of her panicking and asking for help from her coworkers one of whom even joked to my husband and I “you trust her?” Laughs walks away. She printed out our order form we walk out I look at it do a double take because the delivery address was to another person!!!!! This was supposed to be a stress free they take care of you process seeing as how we spent over $2k on a sofa that is now still being pushed back on delivery time. Please please do yourself a favor and go elsewhere this was a complete joke. We told vimala many times we never shopped there before we are new customers yet she still put our purchase under another customers account that shares the same name as my husbands. We stressed it multiple times and she still put it as their delivery address. This was supposed to be a relaxing stress free experience it should be pleasant. This was a NIGHTMARE it still is as we haven’t gotten the couch. Another goofy moment was when we looked at tables and asked her what other color it came in a simple question then she started listing off the triangle square circle theory and how we should decorate our home..BEWARE this is not the place to trust people with a big purchase.

Jeffrey at the Nanuet location was very helpful, courteous and made the experience stress free.

Very good experience buying mattress with the sale associated VIMI

I had a great experience with Vimi at Ashley. She was very helpful and knowledgeable and provided truly valued customer experience.

Awesome experience at Ashley! Sheby was super helpful, knowledgeable and and friendly.

my husband and I had an amazing experience at Ashley furniture paramus - we were greeted as soon as we got off the escalator , offered water and coffee , Vimi and Brian were extremely helpful in getting us everything we wanted and working with us budget !

The salesperson was quite delightful and informative. She said everyone gets a brand new mattress made on the spot for every order that comes in. There’s nothing in stock. Till I found out she lied. The mattress cover she talked me into: “Call twice within the year. They will give you an extra both times, that’s why the price is so high” I called. “ I’m sorry, but that’s not true. If the mattress gets damaged, we’ll come, assess, and if the pad was faulty, you get another, and we will replace the mattress if we can’t fix the problem. And only one more time if it happens again”. While drawing up contract I was offered to buy insurance on everything I was also advised to buy their electric frame and save$100, instead of purchasing the Sealy frame. The fine print, I later found out, is not replaceable under any circumstance. The Sealy one is. The mattress delivered, was as hard as a rock. I was told to give it a few days, because the cold of the warehouse affects it that way. I called back, it was still hard, I bought a medium. They said I have to give it 120days for it to adapt to my body. It was still hard. I had to beg for 45 minutes to get a tech to come to the house. He gave a great report. I was told it had no sinking dents. So the mattress was intact and not damaged and that the ticket said it was a medium which is what I wanted. I told headquarters, because the store wants nothing to do with you after you sign the contract, that the mattress would never sink because it is too hard. I was told that they don’t check for that because it is personal preference. I was also told that the making of mattresses at the local warehouse is government rated with strict guidelines and They Don’t Make Mistakes. I had to wait another 120 days and beg for an hour to two extra people up the chain for a new mattress. I was told it would cost me $400 to pickup and dispose of the mattress. Then I was told the fee was for inspection and disposal. See I kept my own mattress for the spare bedroom. I was also told to go back to store and pick another. I bought a soft lower quality mattress, so I wouldn’t get another rock. It was another rock and my only recourse. It was a one time deal. It smelled like strong marijuana, which they all found funny, which was the cleaning agent they use to recycle mattresses , they don’t toss them. The mattress stayed hard, and has deformities now. But it felt as awkward as the other one was. I attribute the very very hard middle to the Ashley electric frame. I called the store and was asked what was I complaining about now. I had to call another business Again I asked, begged, for a tech, and he also said there was nothing wrong. I’m in my early 60’s. This is not my first rodeo purchasing mattresses. It is however, the first time I have been treated sorely for damaged goods. It’s obvious how they became a billion dollar outfit, literally walking on peoples back to get on top. Enter at your own risk

Bryan was the best!!

I came into Ashley looking to see a sofa and loveseat I saw online. I wanted to try it out and see if it would be best for my apartment before purchasing. Unfortunately they didn't have the sofa in stores. Bryan the sales associate was very helpful and knowledgeable. He showed me all the sofas that were similar and gave me the best deals. I paid more than what I expected but I realized a sectional sofa was a better fit and comfort for my apart.

Sheby helped us through the whole process and was a great help in our decision of furniture

Fantastic....

Best recommendation and service

Shelby was fantastic to work with! So helpful & accommodating with deciding on my granddaughter’s bedroom furniture. It’s a pleasure to receive such outstanding service.

Another great experience at Ashley Furniture and received excellent service from Jeff once again. He is patient, knowledgeable and professional. Great place to shop and products are excellent.

Purchased a reclining love sofa at the Ashley store in Paramus NJ Bryan was our sales representative and we had a extremely pleasant experience dealing with Bryan, he was very very helpful, professional, knowledgeable, and made our decision to shop at Ashley a real " NO BRAINER". This will not be our last purchase with Bryan and we recommend working with him highly. He really bend over backwards to get us the right sofa at the right price.

The sales person Jeffery was very helpful, low key, not pushy, gave me plenty of time to decide on the purchase.

Franklin Payano(Frankie) was so helpful for our search for a couch and a new bedroom set for my son. He listened to my budget and made sure to keep us under budget. Can’t wait to have our furniture in our new place. I would high recommend Ashley Furniture and Frankie!!

Great experience. Very helpful and knowledgeable.

Had a great experience at the Paramus Ashley Furniture. My Mom was in the market to replace her family and living room couches. They had a great selection (There is one closer to our house but the showroom was much more limited). Our advisor, Franklin Payano, was very knowledgable about all of the products, including exactly where everything was in the store and the different features and options for each product. There was no pressure to buy and they offered free waters. I appreciated not feeling like we were at a car dealership (which is the vibe we got at some other furniture stores). Franklin was very patient with us and my Mom got exactly what she was looking for with a nice discount. I would definitely go back for furniture in the future.

Frankie and KR were fabulous!

Great experience! Helped find just what we needed .Helpful completing my order with step by step instructions.

This is the most amazing furniture store ever. Antonio is a manager made in heaven. His expertise coupled with his extensive knowledge make him a cut above the rest. His personality exudes an unmatchable warmth that allows a customer to feel special. Additionally, his staff is absolutely wonderful. Kenny has been sweet and kind and a great asset as well. They truly feel like family!

Excellent sales lady, Sheby Koray, great selection in the store at great prices. The sofa and love seat that we bought are a very good quality and very comfortable. Thank you!

It was great the sale person was really nice and helpful Ty

Sheby s the best!

Antonio was fantastic

Doug and Jackie are the absolute best! 100% DEFINITELY recommend them for if you need any furniture for the house! They helped us get our couch and mattress with absolutely no hassle whatsoever and even went the extra mile to help us find additional discounts! Best furniture buying experience without a doubt!

Antonio is the best!

Very positive visit with a super helpful salesperson, Sheby.

My mother and I made a purchase today and we were completely satisfied with the service. The person that helped us was Antonio Tucci. We would recommend him to anyone. He was professional, courteous, and knowledgeable. A+++

A lot of options to choose from and exceptional customer service and Bryan is the pro

Excellent service! Antonio was incredibly helpful and found everything I needed. Would highly recommend!

Antonio was super helpful in helping my mother and I decide on a dinner room table. great customer service!! Thank you again!!

Sheby was knowledgeable, helpful in pointing us where to look, and made the process smooth and enjoyable. We will look at Ashley’s the next time we need furniture!

Our salesperson Sheby Koray was fabulous. Made the entire buying experience flawless.

The problem is the poor quality of Ashley Store products . I bought 2 Angleton Sofa from them and after 1 year their seat cushions collapsed and its very hard to get up from the sofa due to a low quality. The other product I purchased Isanti dining table just 1.5 year ago and I had these major cracks which you can see them in the pictures. I called customer service and the told me that I didn't have protection plan so they cannot do anything about it. I bought a dining table and after 1.5 year later I had these major cracks this is unacceptable. I strongly recommend that please make sure to pay for the protection plan because their products looks good at first sight but the quality is really low.

Locations is nice and convenient, they don’t have military or first responder discounts unfortunately. Customer service is nice too

I purchased a bedroom set today from Antonio. He was so helpful and pleasant. I highly recommend Antonio. He is a great salesman without any pressure.

I HIGHLY RECOMMEND STAYING AWAY FROM ASHLEY FURNITURE STORE. They do not stand by their 60 month no interest finance offer and will instead find ways to discreetly discount the furniture you’re buying such that the longer 60 month finance period won’t apply to your purchase. This company has no integrity and seeks to take advantage of unsuspecting consumers. I have to pay a significant amount of interest because of their deceptive sales practices. FAIR WARNING: PLEASE DO YOUR RESEARCH AND CHECK YELP AND THE ASHLEY FURNITURE STORE CORPORATE REVIEWS. There you will find the HONEST REVIEWS ABOUT THIS COMPANY.

Best experience ever, Sheby was very helpful and made my buy experience way easy!

I love Ashley Furniture! I have visited the Paramus location twice and both times received excellent service! Kleny assisted me both times and she was wonderful! I purchased a couch the first time and a club chair the second. I am so happy with my purchases, the customer service, and the selection! 10/10 would definitely recommend!

Antonio was a great guy and an easygoing non pushy salesman. If you go Ashley ask for him!

Excellent customer service with Frankie.

Frankie was amazing! He was very flexible, patient and worked with us to get everything we needed for our new home. Thank you Frankie at Ashley furniture!

Frankie was excellent and incredibly helpful. Thanks so much for everything!

Purchased our new living room sectional and kitchen table set in Paramus with Sheby and had a great experience! She was beyond helpful and patient as well as very knowledgeable. I highly recommend!

Brian was very helpful and patient. He tried to acomadate me in what I was looking for and I was comfortable and happy with my purchase and with him. I would definitely shop there again.

Antonio Tucci was wonderful! Please go and see him. He helped us with 3 rooms of furniture. So helpful and kind!!!

Anthony was amazing. I went from unenthusiastic to very happy to be buying a new mattress. He made the whole experience wonderful. Thank you Anthony.

Antonio was a pleasure to work with. Very easy to purchase a couch with him!

We were so happy with our experience with Antonio. He was professional, patient, helpful and made our buying experience as enjoyable as possible. Couldn’t recommend this store or Antonio more!

Two months ago, we decided to stop by Ashley Furniture store for a couple of new pieces for our bedroom. Thanks to our salesman, Frankie, we had a positive experience. He was knowledgeable and friendly and helped us find the perfect pieces. Today, 5/24, I returned to the store for the Memorial Day Sales event. Frankie helped us get the right Stearns & Foster mattress. I highly recommend asking for Frankie if you visit!

Antonio was very helpful. We had a great shopping experience.

Doug is wonderful, helpful, knowledgeable, sincere! Probably our best experience at Ashley yet! Thank you!

Excellent Customer service - Antonio was Very friendly and helpful!

The salesperson, Shelby, was very welcoming. She listened carefully to our needs and directed us to the exact right piece. Process was seamless from start to finish.

Nerine is the best. She’s very professional and very understanding. Answered all my questions and made me feel so comfortable with everything. The best in the business

Sheby helped us find the perfect couch for our new home. Wonderful team to guide us in our style, functionality, and comfort needs!

Antonio was great and very helpful & efficient in helping me purchase a new couch!

Our salesperson Rimon was amazing. He answered every one of my wife’s questions ( and believe me that is not easy) Rimon was very patient and helped us stay within our budget. I can not say enough good things about our experience

Great service and quality furniture. Antonio Tucci the sales rep was super helpful!

We had a wonderful experience to purchase our furniture for our home. The individual who assisted us was super professional and definitely helpful. Antonio was amazing and wonderful!! We will be definitely coming back again!

We walked in and Doug approached. He showed us where to look for what we needed. He wasn’t pushy. He wasn’t annoying. He was professional and knew his stuff. I would highly recommend Doug at the Paramus location to anyone who asks.

Frankie was wonderful! He was personable, honest and kind and made the experience fun and exciting!

Frankie was so helpful, friendly, and really took his time with us!

(Translated by Google) Many thanks to Franklin for his attention and support during the process of choosing the furniture for our home. My wife and children are very happy with all the furnitures. I am very pleased 😀 Thank you very much 🙏🏻😀👍🏻 Many thanks to Franklin for his attention and support during the process of choosing the furniture for our home. My wife and children are very happy with all the furniture. I am very pleased 😀 Thank you very much 🙏🏻😀👍🏻 (Original) Muchas gracias a Franklin por sus atenciones y soporte, durante el proceso, para elegir las furnitures de nuestro hogar. Mi esposa e hijos están muy felices con todas los furnitures. Estoy muy complacido 😀 Muchas gracias 🙏🏻😀👍🏻 Many thanks to Franklin for his attention and support during the process of choosing the furniture for our home. My wife and children are very happy with all the furnitures. I am very pleased 😀 Thank you very much 🙏🏻😀👍🏻

I was very impressed with the assistance from the sales representative who helped me. She was exceedingly personable and provided very helpful advice.

Awesome experience with Sheby today buying a couch for a new home! Shes very patient, informative and knowledgeable !! Smooth process. Beautiful furniture.

Great service. Very helpful.

Our experience with Laura was absolutely wonderful. She was very patient and didn’t smother us. Let us look around and take our time. She was great and I hope to go back and order more from her in the future.

Kevin was amazing. Super personable and very informative as this was my first time buying a couch. He was very transparent and got me a great price.

Loved our salesperson Sheby - she was lovely and went out of her way to show us the type of furniture we were looking for and left very satisfied with our purchase

(Translated by Google) Gregg helped me very kindly, he speaks a little Spanish, he was very kind, he looked for many options for me. I am very happy 😊 (Original) Me atendió Gregg muy amable habla un poco español fue muy amable, me buscó muchas opciones. Estoy muy feliz 😊

Gregg was amazing. So helpful, nice, and explained everything

Frankie and Matt were the nicest people i’ve ever met. We bought a couch and they made the experience so personal like as if we’ve known them forever !

Frankie was amazing!!! I look forward to him helping me in the future with my furniture shopping needs.

Thank you to Frankie our sales person for taking the time to show me around the showroom and explain different textures even down to explaining the measurements to make sure it fits well in my new apartment. I felt like I was shopping with a long time friend and made it all a comfortable experience. I have a while hopping from furniture store to furniture store in hope to find my dream couch and I’m glad I finally found it and with the help of this great individual. I recommend coming to him for all your house furniture needs you won’t regret it! Ashley furniture and most of all Frankie has gained a forever customer ! 🥰

Frankie and Antonio are great

Kevin was great !

Franklin was very respectful. Explained in detail on each item made it feel home

they were great Rimon and Sheby helpful and made what I needed to happen happen 🥰🥰🥰

Great job

Great selection of furniture. Kleny was very knowledgeable and nice, and she did a great job showing us around.

Adam was great. He made sure I was a satisfied customer. He’s a great salesperson!

Great experience. Meeted by sales Rep Ramon right away. Showed me the various options of what I was seeking and was able to get me a deal within my price range.

Sheby is absolutely wonderful! She was such a help and answered all of our questions. She is kind, supportive and very informative! Thank you!!!!

Reggie was amazing and so was Nerine

Doug made my couch shopping so seamless! Couldn’t have asked for a better experience.

Worked with Gregg to buy a new couch. He was super patient as I am very indecisive. He was lovely to work with and made the buying process very easy. They were not pushy at all which I appreciate!

Brian was great and very patient, we appreciated all his help.

I worked with Kleny to get my couch. She was such a pleasure and helpful! I am in love with my couch that I chose, it’s so classy and lovely!! She made the process very easy! The store has much to choose from, you won’t be disappointed & do yourself a favor; ask for Kleny, she’s awesome!

Friendly, easy experience. Gregg was very helpful and gave me a good price.

Reggie was very helpful and was knowledgeable about products. Made the whole process easy.

Adam, good manager, I will be back for more furnitures.

Exceptional service from Sheby at Ashley Furniture store! She went above and beyond to help my parents find the perfect furniture pieces for our home. She was knowledgeable, patient, and provided excellent recommendations. The entire purchasing process was smooth and stress-free thanks to her expertise.

Frankie was an amazing help with finding the perfect bed set for my room. Would definitely recommend.

Great experience with Antonio. Helped with all measurements and took his time with all the phone calls I needed to make. Great service !

Customer service was Outstanding! Kleny was wonderful, she knew exactly what we wanted and helped us pick out a beautiful living room set. We are repeat Ashley customers not only for the quality and fair pricing, but also because of Kleny and the awesome employees at this location.

Sotero and Adam was great in helping my family find furniture for our new home! Definitely recommending them for anybody who needs help.

Bryan is an excellent sales consultant. I plan on having him help me when I decide on what I need next.

Nice place, bit expensive though!

Antonio & Kleny were very welcoming and helpful with our dinning and living set selection. They helped us a lot with color matching and decision taking. We really appreciate their service for such a smooth transaction.

10/10 recommend Juan is the area manger he just so happen to be in paramus store over the weekend, he is nice, transparent, and relatable not just a regular "salesmen". Appreciate him lots!

Excellent services Mr Soltero is the best salesman.

Great service provided by Shelby. Recommend Ashely for your furniture needs.

We had a great experience and Antonio Tucci was the best!!! So helpful and we got just what we wanted.

Kleny was very sweet upon entering the store. She explained everything very clearly (including discounts and promotions) and made our shopping experience easy without being pushy. Had a good experience overall.

On February 15th, 2024 my family and I Had the pleasure of meeting an employee by the Nane of Frank, At your Paramus store. He gave us outstanding customer service. He really should be encouraged. We engaged in good conversation , as he knew product knowledge . I, We will highly recommend to our family and friends when shopping furniture Ashley Furniture is the place to go. The staff at your Paramus store were also very pleasant. Thank you, we had a wonderful experience... I am very happy with my purchase. KAREN TRUSTY

Excellent Customer service with outstanding professionalism. I highly recommend Ashley Furniture!

What an awesome experience with John. No pressure and relaxing as he showed me awesome furniture. Looking forward to my new furniture. Manny was awesome as well.

Thanks Jeff

Antonio Tucci is understanding and listens to everything I said. He also got me right on my budget. Thank u Antonio I will be back.

Bryan our salesman has excellent customer service skills,he wasn’t pushy Answered all of our questions ,very knowledgeable and patient

Manni was very pleasant and helpful.

Kleny was a great help when we came in looking for an armchair. She walked us through the whole store and showed us all of the options. It was a great experience and we will be back for sure.

Went to Ashley's in Paramus today and had the pleasure of working with Franklin Payano. He was an absolute pleasure to work with and helped us find our perfect couch. Such a great experience!

Had the pleasure of working with Franklin P. at the Paramus store and he was fantastic! We did not have the best experience at the Nanuet store and he truly made this experience great. Definitely recommend seeing him for your furniture needs!

Frankie was great! He was helpful and patient with no pressure. I highly recommend him.

Great service. Answered all questions asked. Had a lot of patience. Will recommend to anyone looking to buy furniture.

Very good and friendly just be advised to make sure to see all the charges before paying waranty and other charges

Great selection and excellent customer service from John :) highly recommended

John was awesome answered all our questions and had great knowledge of the furniture we will come back again!

Kleny Rodriguez was a delight today!!!! She showed me all the barstools in the store and online and offered me a great price! I purchased 6 stools today. I highly recommend looking for her when in the Paramus NJ store.

That’s I had a wonderful experience with Doug at the Paramus store. He was informative. He was not hounding. I think he gave me a great price. He talked about the quality of the furniture. I am happy with his salesmanship.

John was spectacular at helping us and we are satisfied with our purchase. Will be back!

Doug was very helpful, made some great suggestions and recommendations. He was very welcoming provided exceptional customer service. We highly recommend Doug to anyone looking for furniture, he took us seriously, and he kept checking up on us. Doug provided good intel on the furniture that we were looking at and thankfully was able to make a purchase on.

Very nice service really recommend Manny

People here are amazing! Very helpful, kind, knowledgable. Highly recommended!

Very helpful and couteous

Just purchased two sofas from Antonio- he was wonderful patient and NOT pushy at all! Definitely recommend shopping with Antonio- he gave us all options for financing and answered all our questions!

Great customer service ! Khaliq was very helpful, he even moved the furniture on display around for us to vision it !!!! Satisfied with his customer service.

Antonio was a wonderful salesman .

We bought a sectional couch from Kevin at Ashley's in Paramus. He was patient, accomodating and friendly!! We highly recommend the Paramus location...ask for Kevin!!!!!

Kevin was awesome. Very knowledgeable and professional. He made the whole process run smooth

Phenomenal experience. Doug helped so much with helping me find a bed that I have been looking for for about a month. Within 1 visit I found a bed that I loved with great pricing and discounts added and honestly a great experience

Wonderful experience. Kleny was knowledgeable nice and super helpful. Will return

Sheby was excellent, the manager Tony also shined. Looking forward to our new living room! Very pleasant shopping experience thanks to Sheby.

Sheby was terrific. I recommend working with her.

Great help thanks to rimom !!

Bryan was incredibly helpful and made the whole experience fun and seamless! Excited for my couch

Great experience, outstanding services

Excellent product knowledge. Professional demeanor. Easy transaction.

Kevin was amazing thank you !!!

kevin was very helpful. He went above and beyond in helping me make my purchase including moving carpets and tables so I could see the complete look. He was very detailed in the options and I felt very comfortable.

Associate Doug was extremely kind, honest and helpful! He helped me to get exactly what I needed while also providing a fun and positive experience. His friendliness and willing to go above and beyond should be recognized!

Ask for Sheby she is a queen and deserves a raise. She was so helpful 10/10

Many and James were wonderful and very helpful. Thanks for the great customer service. 100 % recommended.

Kleny Rodriguez was a wonderful salesperson and showed us exactly what we were looking for. We bought 2 couches and were very happy with the price and her service.

kevin was super helpful

Brian D. And his team were extremely helpful with my furniture selection. Easiest transaction, accommodating and friendly all around the board.

Antonio was fantastic. Very knowledgeable and was not pushy at all. Showed us all options in our price range. Will send family here to work with him.

Bryan Dean was super helpful and efficient.

Excellent service

Miriam and her partner were a pleasure to work with. Thank you guys so much for your help! Can’t wait to have our new couch in our new place!

Doug was great. Personable and made sure I got the perfect couch

Their staff is very friendly and helpful. Good collection. We had nice experience, will visit again and highly suggested.

Raymond was a pleasure to work with !

DO NOT VISIT THIS LOCATION!! Scammers: worst customer service I have ever received. They sold us a defective mattress, horrible customer service showing attitude and rude. Instead of being helping they made us call them every day for a month. Took 1.5 months to return defective product, then call them everyday to return money. Now they still haven’t given us the full money. Now we’ve given up. They showed us one product and sold us something different. These people are scammers. We have been trying to reach the store everyday on call, they are useless!

Probably the worst customer service I have ever experienced from a furniture store. I ordered a mattress, a base and a bed frame. When I was trying out mattresses in the store, I asked if I could exchange the mattress if I wasn’t satisfied and was told that I had 30 days to exchange my mattress. When the mattress arrived it wasn’t as comfortables and was too high for me but when I called customer service, they informed me there was NOTHING they could do for me and that Ashley brand mattresses could not be exchanged or replaced. I would have never bought that brand had I been told that information up front. And I have NEVER heard of buying a mattress that can NOT be replaced or exchanged. I checked around to other furniture stores and mattress companies and every single one of them had return/exchange policies, some of them up to 150 days or more to try out the mattress to make sure you are satisfied. To be told false information in the store when I specifically asked about their mattress policy and then told by their customer service that they have no policy like that and they would not be able to help me in ANY way was beyond disappointing. The bed frame I purchased did not sit around the adjustable base appropriately there was about a 6 inch gap where you could see the slats when you got close to the bed. Not at all how a bed frame should look when set appropriately. The adjustable base needed to be lowered to fit inside the frame but the delivery people did not take any time or care to recognize how poorly everything looked and they wanted to leave as quickly as possible. Again, when I called customer service with pictures of how poorly set up the bed frame and base were they told me that there was nothing they could do about it and that was how it was supposed to look with the huge gap around the mattress. Their customer service team were rude and so unprofessional. I had to research the situation myself and ended up having to buy shorter legs for the adjustable base (which should have been brought with the delivery of the base) to make sure it was at the correct height for the frame and for ME. My feet were literally dangling from the bed with the legs they set it up with! This situation could have been fixed by the customer support team if they had cared about their customer. Instead I had to fix the problem myself, order parts from Amazon and have friends come over and fix the issue on our own. Again so so disappointing. I had also purchased a sofa from Raymour and Flanigan (I do NOT work for them) at the same time. Something was off with the sofa and I called their customer support line regarding the issue, a technician came out a few days later and they replaced the sofa! No trying to argue with me or tell me their was nothing they could do, they issue was fixed seamlessly. Night and day from my experience with Ashley. Needless to say I will never buy anything else from Ashley furniture. Hopefully my experience helps someone looking to buy a mattress or another piece of furniture from having the same frustrating experience I did.

Horrible customer service and after purchase support. Takes for ever to resolve any issues.. The store never picks up the phone. The nearby Secaucus store is much more professional and responsive.

Frank Payano was amazing, he really made it happen for us. Asking us questions and making several recommendations to make sure we left the store with exactly what we needed. Very knowledgeable advisor!

When you go here please get FRANKIE PAYANO, that man went above and beyond for me to hook up my apartment, 5 STAR SERVICE ✊🏽

Nice store, good choice

We went in for a couch and left with exactly what we wanted, but it took almost 2 hours and that was entirely on us. I say that because our salesperson Toni exhibited endless patience with us. At one point we were talking like were were leaving, and he never changed his tone, it was more like he was "in it" with us. Ultimately the 3 of us (me, my wife, and Toni) made a choice and we'll have it in time to host Christmas. The attention we got from the manager in finalizing the paperwork is also worth noting. This is the 2nd couch we've purchased here, we'll definitely be back. PS ask for Toni!

Laura was very helpful. Took the time to show me my options and was thorough with the details of my purchase.

Antonio Tucci was fantastic! Very knowledgeable and helpful, made the buying experience simple, painless and enjoyable!

My salesman was very knowledgeable of what I needed , and very pleasant.

Juan was super helpful! We needed a professional eye to help match an older piece, and he made it very seamless. Professional and accommodating.

Frankie was very helpful and knowledgeable. He helped us pick out two night stands, a dresser, and chest of drawers. More importantly he was kind! Highly recommend Frankie!

Can't say enough. Very friend and patient. Went in with two of our kids and they got them hot chocolate and made our expirence perfect

No pressure - but great service! Prices and quality were excellent. We worked with Brian - who was able to get us a great deal and fast service! Now, if only the dog doesn’t eat this couch!

Jeff was amazing! He was so patient and gave us amazing service. Very personable and informative!

Miriam was a delight and made everything easy!

Franklin was simply wonderful in helping us select the best mattress for my husband and me! We so appreciated his attentiveness and consideration! Everyone we encountered at Ashley Furniture in Paramus, New Jersey was so respectful and helpful! What a great place to shop!! No pressure! Just warm regards and expertise that is responsible and reliable!!Thank you Frankie and everyone at Ashley Furniture!!

LAURA IS THE BESTTTTTT

We came to get a couch and ended up finding a beautiful living room set on final sale that was exactly what we needed. Our expert advisor Laura walked us through each step and helped us maximize our money's value and get us the best product. She definitely deserves high recognition. #raise

Easy transaction I was in and out. Rimon listened to what I wanted got me what I wanted right away. Highly recommend

Frankie and Tony were amazing. Very helpful, patience and understanding.

Frankie was amazing! He was super friendly and was helpful throughout our entire experience.

i loves the service and the price policies! I just wanted to look around but loved the hospitality and seller behavior and decided to buy what i need it ! all the best . Mustafa

Antonio was very very helpful

Brian was very helpful we had a great experience

Toni & Antonio are the best! Made our buying experience fun and we will definitely be repeat customers!

Antonio was really great !!

Great experience with Jeff today! Thank you for being so detailed and helpful in what we wanted to purchase. Can’t wait to see our sectional input living room.

(Translated by Google) Thank you Franklin for the experience and the treatment, we always choose the best things silver for the home 🏠 (Original) Gracias Franklin por la experiencia y el trato siempre escogemos las mejores cosas plata el hogar 🏠

Antonio was amazing. He answered all my questions and helped me with picking the right mattress for my needs. He made my exchange of the mattress so much easier than going through customer service. I would definitely recommend Ashley Store and Antonio to everyone.

Bought our bedroom set here and am extremely happy with our experience. Kevin and Frankie were wonderful - attentive, informative and efficient. All our questions and concerned were promptly answered. Would highly recommend to anyone furniture shopping.

Come and see frankie payano he's the best very helpful,amazing service!

(Translated by Google) Thanks to Franklyn for helping me choose the most convenient for me, her treatment was the best🙏 (Original) Gracias a Franklyn por ayudarme a escoger lo más conveniente para mi, su trato fue el mejor🙏

It was a pleasure working with Frankie. He answered all our questions, made us feel comfortable in our furniture choice, and helped us execute a seamless checkout process.

Frankie was the best!! I was able to find a mattress that I really liked and very quickly too. I originally tried to go to Matress Firm to find one, but the rep kept trying to sell me one that was way out of my budget. Frankie listened to what I needed and was able to find me a mattress that was way below my budget. I highly recommend this location and Frankie because they were very attentive and made the process very smooth.

Do not go to this location , I purchased a couch from this location ,delivery date was on Friday on a very heavy rainy day , I was going to appreciate if they was calling me to reschedule rather than choosing to deliver on such a day , the delivery guys was not helpful. They didn’t even try to put the couch on my apartment .Now I’m trying to contact the store to speak with someone and I can’t reach to no one . Sales person was Antonia ,stay away from him not a good guy. and Michelle very rude over the phone not helpful. worst ever. !!!!!

Very bad customer support and grevience handling, the quality of one of bed that I purchased from them is questionable for which am receiving a cold shoulder

Great experience. Rimon is a friendly salesperson and super helpful. We are really happy with our purchase. Thank you!

We bought a bedroom set at Ashley in Paramus from Antonio. Antonio was very friendly, professional, knowledgeable and courteous. Antonio took the time to walk us through the store and explain every detail of our purchase. We liked him so much we came back a few days later because he was working that day and we would only purchase from him. Fantastic guy and fantastic service. Go see him! You won’t be sorry! 👍🏻

Juan and Rimon were very helpful and knowledgeable. We could not recommend them enough. Ask for them!!

Wonderful working with Lela!! Helped so much while purchasing in store.

Antonio was very communicative with and knowledgeable on all the items in the store. He also has a great sense of style and knows his stuff. Definitely made me comfortable in allowing me to make my decision at my own pace especially since im a libra hehehe.

Nice furniture. Liza, one of the employees, helped us find exactly what we were looking for. She is very comprehensive and knowledgeable 👍👍

the best service

Lela was wonderful from the first minute to the last,highly recommend seeing her

Informed us less than 48 hours in advance when our furniture would be delivered which was not within our 4-hour requested time period and then told us we would have to pay $100 to reschedule it since we didn't give them 48 hour notice.

I only want to express my bad experience with the mattress that I bought a week ago at Ashley. My husband and I tried the mattress for a week, we gave our body time to adapt to the new mattress but after a week we realized that it was not a good choice. I called Ashley's customer service and they told me that there is nothing they can do for me, not even because I wanted to exchange for another mattress of their own that is worth twice than the one we bought. They practically told me that i throw my money in the garbage because now I will have to buy it again elsewhere, throw away or give this away. The sales person who assisted me at the Paramus NJ store, a very nice lady, did not inform me about their replacement policies, if she would tell about it I would be more careful when choosing the one we need. I spent $8,000 at Ashley that day, and they let me down with their policies that don't help customers. The saddest part is that even few days after visiting the store and before I got all my furniture delivered, I went to a different store and quoted my furniture with them and they gave me better prices. I was saving with the other store $2,000 with the same items I purchased at Ashley. I had the chance to cancel this order as it was not delivered yet and go with the other store with better prices and I decided not to do it because I rather to buy from well-known companies like Ashley because of security and better consumer experience, big error. I am very surprised to see that this company has policies that do not accommodate their clients when I thought that it was a very prestigious company and I felt safe buying with them, not any more. I regret not going to another place to buy all my furniture. However, mistakes only happen once and I promised not to buy anything from this place again and express my bad experience with Ashley to everyone around me.

I had the most amazing experience with Franklin and Juan. I was greeted once I walked into the store by both, Franklin and Juan, and had such a smooth purchase because of them. They are well informed of the inventory and helped make decisions on which items was best for me during my purchase. I would recommend Franklin and Juan as I am very satisfied with my shopping experience with them! Thank you Franklin and Juan!!!

Lela helped us with my daughter’s new room set and was extremely helpful and friendly! She’s only been working in this industry for 2 months and we would’ve thought she’s been doing this for years!

Doug was amazing really helpful from the minute we walked in he was super funny as well

We had a wonderful experience furnishing our new home with Ashley and the best part was Doug who really helped us figure out exactly what we needed!

Frankie was a pleasure to work with and was a major help throughout the entire process!

1 Nightstand- got a new one 2 Nightstand – had stain for tissue box. I just kept it. 3 Draw Dresser- Replaced 3 times. Holes, pealing and scratched. Drawers not closing. Had to report them to better business bureau to get a new one. Had to record a video of me sticking finger nails in cracks because they didn't believe me. 4 Chest- had problems with one draw and my husband fix it. Got 2 new ones that did not fit. Wrong gliders. Only fit on the original drawer Ordered bedroom set in July 2022 but furniture got delivered in October 2022. Had all the correct and new pieces by the end of July 2023. Which took exactly one year. Overall, -They did not believe me about the dresser I had to keep recording videos. - Bad communication skills. Said were coming and were not. -Said I closed and opened cases which I did not. -Said called and left messages and they did not. They emailed me instead. -Pieces keep getting delayed for months. - One time the workers delivered a damaged piece they were supposed to take damaged pieces back and did not. -Scheduled appointments and cancelled 2 days before and said I never made one.. I ordered a sofa from Raymor and Flanigun and there was a little scratch on it. I just emailed them and sent two pictures and didn’t even talk to them on the phone. Ashley is a big project when you do this. Order from Raymor or a different place. Just not Ashley.

Frankie was very attentive and made sure I was taken care of. All questions were answered and very friendly.

Frankie was very helpful with our purchase! Pleasant to work with

Salespersons are helpful, friendly, and give you space to browse as long as you need. Variety of styles, large selection.

Jonathan has provided me with exceptional service throughout my journey in finding my dream couches. From the start he was attentive to my needs and wants, allowing me to see what is available without feeling rushed for hovered. He made sure that any question that I had was answered. Even with changing the chase last minute, he ensured that I received everything all at once. I truly love my couches, many thanks to Jonathan for making it possible.

Frankie knows furniture! He’s a knowledgeable sales person, the store had great selection, great experience.

Its always a pleasure to come to nanuet ashley and see our good friend Reggie. Great costumer service. Great attention and most of all patience 🙌 we have come to reggie for the past yrs and his advices on what to get and whats not recommended is always great. Thank you. We will see you soon.

Sale representative was very patient and friendly. Excellent service.

Frankie was super accommodating and helped me find my bed & couch! Would definitely recommend, they are great at this location.

Very beautiful and strong furniture

I was lied to about pricing and was told I would be charged one price and was charged a different price and the manager refused to honor the price I was told I was going to pay

My purchase experience was wonderful and very accommodating. Thanks to Kevin who patiently dealt with my indecisiveness and was helpful in giving me adequate options that I was satisfied with. To this point, I’m satisfied with my purchase and the service and hospitality my family received.

Had the best experience at Ashley furniture in Paramus! Doug and Antonio make the best team and made furniture shopping fun and stress free. We ordered the Decelle sectional and couldn’t be more excited - should arrive in less than 2 weeks! If you are in the market, please stop by and ask for these guys!!!

(Translated by Google) Lela is a person who gives excellent customer service. She listens and knows how to understand. (Original) Lela es una persona que da un excelente servicio al cliente. Ella escucha y sabe entender.

Excellent customer service with Nerine R and great quality furniture.

Juan and Franklin were the perfect hosts making my shopping experience one of the best so far! I felt no pressure they listened to what I was looking for, showing me furniture I would love. Five stars!

5 Star Experience with 5 Star Sales Representative Antonio at Ashley in Paramus. Warm, welcoming and pleasant experience with all our questions being answered as Antonio was very knowledgeable on the type of furniture we were looking for weighing pros, cons and not feeling any pressure to make purchase which we ultimately made. Would definitely recommend Antonio to anyone looking to make a furniture purchase.

Antonio was wonderful. He offered us coffee and made us feel at home. He was very knowledge of the inventory and patient as we tested out each sofa. We are so happy with our experience and excited to receive our new couch! Thank you Antonio!!

The sales staff was good and the items appear to be good. But, the delivery system needs help. Don't call it a 'courtesy time window' if it is set in stone and unable to change. 6am is not an appropriate time to deliver furniture. Especially for coustomers who don't get off work until midnight. All the reasoning fell on deaf ears when I tried to change the delivery time. After explaining my wife works nights they had the balls to tell me she better be up by 6am because we were first on the list. All I was asking for was a later time slot.

Great place to shop and all salespeople are curteous and not pushy

We had a great experience all thanks to Kleny Rodriguez. She was really patient and helpful.

Lela was very nice and helped me pick out a beautiful bedroom set w/mattress! Great financing options too.

I really recommend this store there is a guy called Antonio and the lady called Lela both of them extremely helpful they doing excellent job they are the best people you can deal with.

Very helpful, patient, and easy to work with. Doug was terrific!

Lisa was phenomenal . We found everything we needed & they made it so easy for us. I’m super happy & pleased with the kind service & in love with our furniture purchase. Definitely recommend!

Good experience picking out our new mattress at this store. Doug was a big help and really did us justice by giving us a friendly discount.

Great experience buying a couch with Doug!

Antonio couldn’t have been more helpful or patient. He made the whole transaction so easy!

Antonio helped us choose and purchase the perfect couch. He was so kind, patient, and knowledgeable about all the inventory. He was a pleasure to work with and we will definitely be returning to Ashley for more furniture!

(Translated by Google) I loved everything and the treatment of the seller KLENYS RODRIGUEZ in Paramus NJ (Original) Me encanto todo y el trato de la vendedora KLENYS RODRIGUEz en Paramus NJ

It was great beautiful store & Laura was waiting for upon our arrival She was when I asked for her opinion she was knowledgeable in helping me making decisions

I have gotten a few pieces of furniture from Ashley and the quality is amazing. The staff is attentive and greet you upon arrival. The are knowledgeable about the merchandise within the store and assist you every step of the way from beginning (purchasing) to end (delivery). I am satisfied with my sectional and bedroom set and mattress. Thank you and I will definitely be back for my dining room set.

Loved our experience with Frankie from Ashley’s! Helped us find exactly what we were looking for! Made us feel welcomed and very satisfied with our purchase!! Thank you!

This was my second large purchase from Ashley. I’m very happy with a bed I purchased a couple of months ago. Durable and stylish. Now I found the perfect living room sectional. Both items were contemporary and fit nicely into the practical but elegant look I was going for.

Jonathon and Frankie were great in aiding us with the selecting and buying process of our sofa. They were transparent and helped us in the best way they could.

Brian was wonderful and patient. He walk the floor with me 3 times to make sure I was happy with my purchase. He made me a great cup of coffee while the paperwork was being put together. . I will return I him for my dining room set once I am ready.

Friendly our sales representative Laura was nice.

Had a great experience here! The staff were super helpful and ensured my needs and vision were met for my new home!

Antonio was kind.

Shopping for a new. bedroom set was made fun and easy. I found exactly what I wanted. Antonio Tucci, the sales rep was so helpful and knowledgeable. I love the choice made. Thank you, Antonio.

The staff at Ashley was a breath of fresh air. We were promptly greeted but not jumped on as I felt in every other store I had visited. I was lucky enough to be paired with Antonio and he was awesome! I asked for honest feedback about the size and shape of my room and which couch he felt would be more functional in my apartment.. coming from a fellow Italian, Antonio is honest and genuinely looks out for his customers well being. I needed to go measure some things and needed to leave and come back later in the evening. I felt so confident with Antonio I didn’t even wait to come back another day. Ask for Antonio or really any of their lovely staff, you won’t be disappointed!

Antonio was great! Very knowledgeable on all products

Frankie is the best! Wonderful customer service and terrific product.

Our salesperson was Antonio at Ashley’s on 17 in NJ and he was fantastic! We are very happy with our purchase and can’t wait to get the best nights sleep ever from now on!

My husband and I just purchased a mattress and bedroom set from here. This is our third purchase from Ashley’s. We’ve looked around at other furniture stores in the past but always come back to Ashley’s. They have great financing deals and the staff is wonderful. We had Frankie who was a pleasure to work with. He listened to our needs/wants and was super friendly. We can’t wait for our new bedroom set! 10/10!

(Translated by Google) Very expensive and not very good quality. (Original) Muy caro y no es de muy buena calidad.

They were very nice and helpful

Trish is so incredibly helpful! Made purchasing our new sofa stress free. Highly recommend her!!

Laura was excellent! Very attentive, accommodating and a pleasure to work with.

Horrible online buying experience. They also hide the one star reviews on their products online, I know because I left one and yet you cannot see it on the product reviews. The description on the product was wrong, the measurements were off which gave us a smaller chair than we wanted. I wanted to return the product and they have you ship it yourself which is costing me upwards of $400! and that is only for one box. Customer service just copies and pastes a policy to you in an email. NEVER ORDER ONLINE FROM HERE.

We had such a wonderful experience working with Frankie! He helped us with all our needs! Highly recommend working with him

Antonio was amazing. Antonio was friendly, efficient, knowledgeable, and so much fun to shop with he made choosing very easy. I loved my Ashley experience with Antonio.

(Translated by Google) Kleyny was very helpful, she did not show many options for the furniture we were looking for and we were very happy with the option we made. The photos that they show on their screens when some piece of furniture is not on the site are also very helpful. (Original) Kleyny fue de mucha ayuda, no enseño muchas opciones para el mueble que estábamos buscando y quedamos muy contentos con la opción que tomamos. Las fotos que muestran en sus pantallas cuando algún mueble no está en el sitio también son de mucha ayuda.

Kevin was amazing! Very helpful!

Bryan is great !! He’s nice and friendly. Great salesman

Antonio was great at the store who is also the manager. He was very friendly and patient since we were indecisive. He got a great deal and really made it a good experience for us. Thank you very much

Great service!! Ask for Dough.

Bryan was very patient and helpful. Showed me many different options before I made my final decision.

Had great experience at Ashley furniture in Paramus. Frankie was kind, welcoming and patient. He made sure we got exactly what we came for.

Amazing collection very helpful and friendly staff good prices and discounts

Great service, staff very helpful and friendly. A breath of fresh air after a bad experience with another bed store.

Our salesman Antonio Tucci was very helpful and knowledgeable. We were in and out with No problems

Great inventory compared to other Ashley stores and they had enough staff to get help immediately. Rimon was exceptionally helpful and patient with us. He made the experience easy and enjoyable.

Customer service via the phone and online chat are very helpful and nice. I've relied on them for information before a purchase and for help afterwards. Docking 1 star for the coercive sales folks in store. Be careful because they talk fast and you might need to double check your receipt.

Upon arrival we were greeted immediately by Raymond who was very friendly and knowledgeable. Found exactly what we were looking for, had a speedy transaction and delivery in less than 72 hours!!! Amazing

Professional, courteous, knowledgeable sales person. Made the purchasing experience pleasurable.

Antonio was fantastic to work with and extremely helpful! I am so excited for my new couch.

Thank you for everything. Very nice worker I give them five star.

Bryan was extremely helpful! He helped me find the couch I needed!

Our customer service experience was excellent. Jeni Arnold is an experienced associate of Ashley Furniture and we will most certainly be using her in the future for any of our household furnishing needs. She is extremely knowledgeable, great demeanor, very helpful and we are appreciative of all her help.

I will never buy another thing from Ashley furniture again. They are a complete rip-off and do not stand behind their products. They want to charge me a 40% restocking charge for the mattress, I want to return it because it is killing my back, 40% is about $960, which is absurd being I am going to buy a mattress that’s $2000 more than the one I am returning!!! By the way the mattress I want to return is not even three weeks old.

Me and my mom went to look around and we were surprised at the amount of choices they had at very reasonable prices. Kleny approached us and was very helpful and walked us through the entire showroom…we came in to just “look” but we ended up purchasing a lovely couch for my living room. We loved the attention and all the options. We went yesterday and my new couch is being delivered this Thursday!!! can’t wait!!!!

Our salesman Kevin Marsac was excellent. Very impressed by his knowledge and professionalism.

Excellent service and very knowledgeable !

Jeni was so helpful! She took time with us and gave us good information to make our decision one that we are happy with

(Translated by Google) Very good service and very good quality, the attention was quite pleasant, Kleny, a very precise girl, an excellent explanation of everything. Thank you very much I recommend Ashley homestore (Original) Muy buen servicio y muy buena calidad, las atenciones bastante agradables Kleny una chica muy precisa excelente explicación con todo. Gracias muy agradecida recomiendo Ashley homestore

Jeff was super helpful with picking out a dining room set. He made some great recommendations that went with. Thanks Jeff!

We were greeted by Jeff as soon as we came through the door. He was very friendly and professional, showed us options based on our preferences and wasn’t at all pushy. We felt comfortable and taken care of throughout the entire experience.

Jeff was awesome!! Explained everything and gave us all the time we needed to decide.

This is the worst experience I ever had dealing with a reputable company such as Ashley. I purchased a reclining power sectional about 6 months ago. When receiving the couch, the delivery guys were in such a rush upon putting the pieces together that we were not able to try out each piece of the reclining furniture. After the delivery team left, we discovered that there was an issue with the reclining function on one of the pieces. The recliner would get stuck halfway through the opening motion. There was a loud bang noise every time we tried to open it. Additionally the arm rest was not set correctly on this one piece compared to the others. On top of the rushed delivery service, one of the delivery guys was very rude to me as I opened the door to receive them, the first thing that was said to me was "Is your man home?". Anyway, we let Ashley know about the malfunctioning piece and the issue with the opening of the recliner. They sent us a service technician to look at the piece. The service technician stated that he would need to replace the motor on this piece. We accepted this solution until Ashley contacted me and told me it would be a few months until they can get the new piece. I waited with a broken couch for a few months. Then, 6 months later Ashley contacts me and informs me that they will actually not be replacing the motor because the entire sectional that we purchased has been discontinued. Thanks for waiting 6 months to tell me this. After many exhausting phone calls and emails with Ashley, they finally agreed to exchange my entire sectional for a completely different piece. We went to the store and picked out a different reclining set. After waiting another 2 months for the delivery, the delivery team arrives and then drops the new couch onto my coffee table that was already pushed out of the way of the setup area. This resulted in a large piece of my coffee table physically breaking off. Unfortunately, my phone calls and emails with Ashley will still be ongoing as I have to submit my coffee table damages to Ashley's claims department. Ultimately, I've had a terrible experience and will inform all of my friends and family about the bad service and terrible quality of furniture from Ashley.

Jeff was very helpful in guiding my boyfriend and I in making a choice in a sofa for our new apartment. He consistently took the time to explain our options to us and discuss the various pricing options available.

Do yourself a favor don’t buy there warranty on any furniture because when you have a problem no gets back to you from there warranty company. Save your money

The buying experience was great and Kleny was a wonderful partner In helping us pick our new furniture.

Franklin made the process so smooth and easy! I was in and out, even though I needed EVERYTHING for my new place. 10/10 best shopping experience!

We worked with Rimon at the Paramus location and could not have had an easier time. He was professional, experienced, and so nice. We furnished an entire apartment in less than 2 hours!

Excellent customer service.. Kevin was extremely helpful and attentive.

My salesmen was on point and was able to get me what I wanted and have it delivered to me within days.

Great service.I had a pleasure to buy from Francisco he was very knowledgeable and not pushy .

They took a lot of time to help me figure out which couch to buy, and were very patient with me!

Franklin Payano was the best helping

Frankie was the best sales person. I recommend him. Ask for Frankie payano very helpful and patient.

Very smooth and easy transaction. Thanks to our sales rep Kevin for making this a great experience.

My husband and I had a great experience at Ashley in Paramus. It was a pleasure working with Kleny who was very knowledgeable and not pushy.

Jeni was amazing! So kind, so accommodating, made our experience at Ashley’s so wonderful. This is our first purchase from Ashley’s and we are so excited.

Great sales people

I’m very satisfied with their service, very good people always interesting in help you resolve your issue , Frank and his manager are the best

Excellent customer service from Kleny Rodriguez. This transaction was smooth and easy.

The sales person was superb with patience and the manager also super great

The sales person Laura was fantastic

Great experience! Sales women was very nice and polite. She escorted me around the store showing me displays that fit my needs and sold me a great kitchen table and chairs. Thank you Ashley for helping me with all my needs!!!

Do not buy anything from them. Their customer care is terrible.

Great service! So excited for our new couch.

Nice variety of furniture. I highly recommended sales specialist Jeni Arnold to assist you with your needs and desires. Her patience and expertise makes the process much less stressful. Thank you Jeni!

(Translated by Google) Excellent client service. And those who attended me explained each guarantee and payment facility well. (Original) Excelente servicio al cliente. Y quienes me atendieron me explicaron bien de cada garantia y comodida de pagos.

Kevin the salesman couldn’t be nicer and very knowledgeable

The whole purchasing experience was great! My salesman, Doug, was awesome to work with!

Easy-going sales people. Willing to negotiate and Blige customer.

Great experience with Antonio Tucci!

Frankie is the best. Came in for something else and totally sold us on a new mattress. Super helpful and accommodating. If you happen to drop by, make sure to ask for Frankie!

My experience today at Ashley Furniture was beyond my expectations. My sales associate, Frankie Payano, was not only helpful, he was outstanding in every aspect. Friendly, competent, experienced and knowledgeable. I will, without a doubt, recommend Ashley's to family and friends as well as continuing to shop here for all furniture items in the future.

Highly recommend this place! Had a great experience buying here. Prices were good and quality as well. And a special thank you to fazny for the service he provided I wish more sales people would be as professional, patient, and accommodating as him!

Bought few power recliner back in November 15,2022 and within a week one of the power recliner stopped working. Opened the case on November 23,2022 to get the motor replaced. It’s been more than 2 months now and till today the issue is not fixed. There is no proper updates from the customer service. Yesterday, I went to the store and updated them about this issue. No update from them as well and today they saying once the order is completed there is nothing the store can do and everything is done through customer service which I am being dealing since the last 2 months. Will never buy anything from Ashley anymore.

Jonathan was absolutely amazing at helping me from start to finish.

The quality of thier furniture has gone down dramatically! First, day I received my items they were all damaged. Stay away, try any other brand ! Update Feb 2: So I contacted their customer services. They were useless, and remeber they have no return policy. So if you do have to buy thier stuff and the day you get it anything is damaged reject the order if not forget it. Once they deliver something they don't care. The delivery team completely lied! .

Shady salesmen here. Went in a week before Black Friday and asked if they do BF sales - one of them said no they don't and don't worry the prices won't go lower. Sure enough BF comes and I see that there's a big BF sale on their website. Salesmen will also awkwardly follow you around with the most random things to talk about.

Nightmare experience! My sectional was due to be delivered this morning. Upon arrival, the delivery team explained that it could not fit. I spoke to a customer service rep who informed me that my only option was to opt for a service that would deconstruct and reconstruct the product in my home at an additional cost ($170) and an unknown amount of time. I asked to speak to a manager/supervisor which after 4 hours never called. I called back l, the customer service rep finally connected me to the supervisor who informed me that the sales rep at this location marked that I waved the measurement fee (something that was never brought to my attention, didn’t even know it existed). After being bounced around for about an hour, I was finally put on the phone with someone named Juan at the location who finally offered guaranteed delivery but because the experience had been such a nightmare I asked to cancel the order. I was made aware that I would still be charged 220 dollars for their failed attempted delivery! As I tried to reason with him, I could not hear him because of the noise in the background and when I told him I could not hear him because of the background noise Juan HUNG UP ON ME! I had to recall customer service who then had to stay on the line as they connected me once again. All in all, I waited 2 months for a couch that couldn’t fit, wasted half of a day, was hung up on, and lost over 200 dollars for their error. Absolute worst customer service experience ever. FOLLOW-UP: I reached out to the email address to see if Ashley’s response to my review was a genuine attempt to make the situation right. The response I received was the very same. They kept attempting to depict me as someone who didn’t want the drivers to be compensated which couldn’t be further from the truth. They admitted fault in the email correspondence but still would only cover a redelivery fee rather than the initial failed delivery which makes no sense. I believe the response to my review was strictly for public relations and not a genuine attempt to rectify the situation.

Our salesperson Doug was very helpful and we were in and out pretty quickly. Didn’t expect to purchase anything that day, but we found a bed we loved and with delivery time less than a week, it was a no brainer for us.

Jonathan was able to assist me over the phone efficiently whereas the customer care center was not! I was able to get the item I needed at a more reasonable delivery rate than the website! I am very happy with the service!

Byran was absolutely the best! I’ve never shopped at Ashley’s before, He had been so patient and understanding and helping me figure what couch would work for my apartment. Then when I found one online and had a ton of questions he answered all my questions. Definitely would shop there again everyone in general is so kind at this location.

Frankie was awesome! He had so much patience with my indecisiveness. Will definitely be back to see him!

My mother and I purchased a new home and of course, we needed furniture. From the moment we arrived in the Ashley Paramus show room we were pleasantly greeted by Laura, she was extremely welcoming and enthusiastic to help us furnish our new home. My mom is extremely picky and indecisive and Laure was able to make her feel confident and happy with all of her purchases. She truly went above and beyond. We are beyond grateful for such an amazing shopping experience.

I had the best help finding a dining room set from Jonathan & Jenny. They were very informative and helped me find the perfect furniture for my home! Thanks again guys!!

KEVIN MARSAC DID AN OUTSTANDING JOB OF SALESMANSHIP AND CUSTOMER SERVICE THANK YOU

Had a great experience yesterday with Doug H. Very helpful and not too "salesey" while I was looking for replacement dining room chairs. He was knowledgeable and didn't rush us. Everyone in the store had patience with my energetic 3 year old that was along for the trip Ha! Carly at the main desk was also pleasant.

Worst experience of my entire life. Everything from the start to finish was immensely difficult. Terrible customer service, do not ever interact with Frankie. He will make your time miserable here. He scammed us with selling defective unusable furniture and they have an absolute zero return policy. When you try to call customer service, they will keep rerouting you to a different representative every time and they won't help at all. We are stuck with broken furniture that is defective from the start.

Buyers please BEWARE when purchasing ANY mattresses from Ashley Furniture specifically the Ashley brand!!! MATTRESS COMES WITH BED BUGS! I GOT BED BUGS ALL OVER MY MATTRESS! I CALLED THE CUSTOMER SERVICES THEY DID NOT EVEN WANT TO LOOK AT THE PICTURES, I AM DISGUSTED. FRENKIE THE SALES AGENT DID NOT SAY ANYTHING ABOUT IT AND KEPT HANGING UP THE PHONE! WORST SERVICE!

Customer service was excellent. Frankie Payano went out of his way to help us find what we wanted.

Just purchased a beautiful couch from Ashley Furniture with my roommate. Jeni was an ABSOLUTE pleasure to work with and took the immersive stress off of our shoulders when it came to couch shopping. If you’re in the market for a couch, come see Jeni at Ashley Furniture!!

Very good service

Awesome service experience starting from the sales folks at the store to the delivery people and support during and after! Highly recommended

I had a great experience with Yadae and Frankie! Yadae was very patient and helpful with helping me choose my first living room set.

A very good shopping experience, and good product for the price I paid.

Antonio is an honest, professional salesman. A pleasure to work with.

I have always bought most if not all of my furniture from Ashley store in Paramus. I have always been a happy and satisfied customer. We have been always treated like family here. Frankie, our sales guy, was very helpful, treated us like family and provided us with the upmost, outstanding service with lots of empathy. He was there for us every step of the way. He went above and beyond with my husband and me providing us his services and sales expertise and his guidance of the product we Got. I will highly recommend Ashley, Frankie and the services of all the staff there. I have never been disappointed with the services nor the multiple purchases I have made from Ashley store.

Had a wonderful shopping and delivery experience! I highly recommend Ashley Furniture Store.

I had a horrible experience with Ashley Furniture and would not recommend them to anyone. My husband and I bought furniture from them back in 2018. We bought the warranty service for $300, and were told in the Paramus store (on route 17) that it covered everything (the salesman that we worked with told us it covered scratches, wear and tear, etc) and that the warranty lasted for five years. Now we know that that was a scam and it was falsely advertised to us by the salesman. The quality of the furniture is terrible and everything is starting to break. Our bed’s headboard is completely disconnected from the bed itself, all of the supports underneath are completely broken, and our chaise lounge ripped at the seams. We reached out to the warranty service (Platinum Warranty Service) and it was absolutely terrible. No one would give us a straight answer and they would never tell us or update us on anything about any of our claims. I had to have called them on ten different occasions. Even though it was within the five years, and after having to go back and forth with them numerous times, almost nothing was covered by the warranty. The only thing that was covered was our headboard and it took almost a month and a half of fighting with them in order to get it. It was a total scam and a waste of money. We will never be buying anything from there ever again.

Excellent experience, our salesman was very knowledgeable and knew every detail of the materials of our purchase. Delivery was very smooth and the guys were very helpful! Would absolutely Recommend!

Very helpful very professional and much appreciated for the color and sofa I wanted.

Need a mattress? Go see Antonio. He’s the best!

Donna and the manager was very polite and helpful. They worked with my needs and we were able to work a deal that worked for me and my family.

Amazing selection, quick delivery and friendly delivery services

What a pleasure shopping here. So much to choose from and our salesman Doug was amazing! So helpful and honest. Patient and I got an amazing deal for a couch and loveseat. Such an easy and nice experience overall!

The sales rep Donna, was very helpful and listened to our needs and what we were looking for. Thank you Donna … job well done. Excellent representative for Ashley Furniture