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Ashley Store | Paramus, NJ 07652
Ashley Store
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Store hours
Open today: 10:00 AM - 09:30 PM
About Ashley
The Ashley Store in Paramus, NJ represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Here at the Ashley Store in Paramus, NJ, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our top quality furniture at affordable prices. We have been your go-to furniture and mattress store in the Bergen County area since 2009. Our dedicated and experienced Sales Manager supports a team that is committed to being your trusted home partner and specifically prides themselves on their expansive sofa selection. At the Paramus, NJ Ashley Store we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. For those of you on a tight schedule, the best time to avoid the crowd is at 10:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
What our customers say
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The wife wanted to buy a couch from a big name company we can trust. They sold us a couch with warranty saying we have nothing to worry about we have you covered. The couch the following year started to disassemble. I filed for the warranty it was declined. Awful customer service.
The worst experience ever. It took 4 appointments to make a delivery complete of 1 bed frame. No call back from the sales representative or manager after numerous requests. Save your time and buy somewhere else
My experience was really nice and we stayed for 3 hours getting everything. He was patient
Brad & Cooksey were great! Good job guys!
Wonderful store! Sheby was fantastic—she helped us find furniture and decor combinations that perfectly matched our style.
Sheby was great! Got new couch from her! Great service!
(Translated by Google) My wife and I visited the store today, the experience and service we received from the manager Alfredo was exceptional. He helped us with a problem we had with a finding that we had recently purchased at another branch. We appreciate and recommend this store for its service and also for the ideas that they provide to customers. I recommend that when you visit the store ask for Alfredo and you will have one of the best experiences. 💯% recommended.! (Original) Mi esposa y yo visitamos la tienda hoy, la experiencia y el servicio que recibimos por el mánager Alfredo fue excepcional. Nos ayudó con un inconveniente que teníamos con una fornitura que habíamos comprado recientemente en otra sucursal. Agradecemos y recomendamos esta tienda por su servicio y además por las ideas que ellos le aportan a los clientes. Recomiendo que cuando visiten la tienda pregunten por Alfredo y se llevarán una de las mejores experiencias. 💯% recomendado.!
Vimi was my sales associate. She was awesome. Helpful, funny and kind she made choosing my new sofa a breeze. Frankie the finance specialist was great. Made the payment process simple and easy. I would recommend Ashley furniture for your next furniture purchase.
Update 10/10/24 As you can see in the attached image. I did follow up to see what you can do to make this right as you suggested on your review response. My email was blocked. Beware of the follwing person and his scam tactics. Read below, I am rating 2 stars bc of one specific detail. I went into this store with my wife to pick furniture for our apartment and we were approached by Frankie, he will sweet talk you and make himself your "friend" hell promise you discounts and heaven on earth. BEWARE for we were scammed by this behavior. He said to us: "all you hav to do is leave $100 deposit to supposedly separate your furniture you just picked so that nobody else will take it and you'll be asured your delivery" beware once again this is a scam. 2-3 weeks prior to us having a date for our new apartment keys I let Frankie know that the date was approaching. Again hell give you his number and be so cool with you. Then 1 week prior I said ok Next week well have our keys make sure you deliver it at this new address. He was again, all good no issues. Now 2 days prior to our delivery Frankie says oh you know what your couch and dinning set will be the only things delivery. Your and your kids bedroom set were sold to somebody else so you wont get the. Until 2-3 weeks later. 2 days prior he says that to us. I flipped and was about to cancel the order bc this guy all he does is blame somebody else for his own incompetence and lies. I was about to cancel and to go a different store when i received a call from Alfredo, who is from a whole different store and he was actually the one who went above and beyond to try and give us solutions which unfortunately, again wasnt delivered, as i come to find out THE DAY of the move. Tho It was a really disappointing experience altogether, I do have to say that it was ONLY bc of Alfredo's commitment to even offer to purchase out of his pocket mattresses for us to us in the meantime (luckily we did kept our old mattress otherwise my wife and 2 kis would have slept on the floor thanks to Frankies money grabbing lie tactics), we decided to keep the furniture only for two reasons, mainly we had absolutely no time in our hands to shop for a whole new apt furniture the day of our move and two bc of Alfredos courtesy to help even tho that was not even his sale. I believe it was Frankie's duty to put in the effort but he completely disappeared from the radar after dropping the ball so hard and I wanted to make a formal compaint agaisnt him but the hold on the phone on the corporate number was too long and I had to keep on moving boxes to my new apt. So again beware of this person and make sure you know what get into if you fall for this guys money-grabbing deception tactics. Absolutely disgusting.
My husband and I had the WORST experience ever here. We thought we’d have a nice seamless experience, we thought wrong. Vimala was our sales associate, she had no idea what she was doing we chose our couch and waited for her to fill out paperwork/computer work for the couch we chose. She looked constantly lost and it made me and my husband extremely wary/anxious. To top it off after 30-40 minutes of her panicking and asking for help from her coworkers one of whom even joked to my husband and I “you trust her?” Laughs walks away. She printed out our order form we walk out I look at it do a double take because the delivery address was to another person!!!!! This was supposed to be a stress free they take care of you process seeing as how we spent over $2k on a sofa that is now still being pushed back on delivery time. Please please do yourself a favor and go elsewhere this was a complete joke. We told vimala many times we never shopped there before we are new customers yet she still put our purchase under another customers account that shares the same name as my husbands. We stressed it multiple times and she still put it as their delivery address. This was supposed to be a relaxing stress free experience it should be pleasant. This was a NIGHTMARE it still is as we haven’t gotten the couch. Another goofy moment was when we looked at tables and asked her what other color it came in a simple question then she started listing off the triangle square circle theory and how we should decorate our home..BEWARE this is not the place to trust people with a big purchase.
Jeffrey at the Nanuet location was very helpful, courteous and made the experience stress free.
Very good experience buying mattress with the sale associated VIMI
I had a great experience with Vimi at Ashley. She was very helpful and knowledgeable and provided truly valued customer experience.
Awesome experience at Ashley! Sheby was super helpful, knowledgeable and and friendly.
my husband and I had an amazing experience at Ashley furniture paramus - we were greeted as soon as we got off the escalator , offered water and coffee , Vimi and Brian were extremely helpful in getting us everything we wanted and working with us budget !
The salesperson was quite delightful and informative. She said everyone gets a brand new mattress made on the spot for every order that comes in. There’s nothing in stock. Till I found out she lied. The mattress cover she talked me into: “Call twice within the year. They will give you an extra both times, that’s why the price is so high” I called. “ I’m sorry, but that’s not true. If the mattress gets damaged, we’ll come, assess, and if the pad was faulty, you get another, and we will replace the mattress if we can’t fix the problem. And only one more time if it happens again”. While drawing up contract I was offered to buy insurance on everything I was also advised to buy their electric frame and save$100, instead of purchasing the Sealy frame. The fine print, I later found out, is not replaceable under any circumstance. The Sealy one is. The mattress delivered, was as hard as a rock. I was told to give it a few days, because the cold of the warehouse affects it that way. I called back, it was still hard, I bought a medium. They said I have to give it 120days for it to adapt to my body. It was still hard. I had to beg for 45 minutes to get a tech to come to the house. He gave a great report. I was told it had no sinking dents. So the mattress was intact and not damaged and that the ticket said it was a medium which is what I wanted. I told headquarters, because the store wants nothing to do with you after you sign the contract, that the mattress would never sink because it is too hard. I was told that they don’t check for that because it is personal preference. I was also told that the making of mattresses at the local warehouse is government rated with strict guidelines and They Don’t Make Mistakes. I had to wait another 120 days and beg for an hour to two extra people up the chain for a new mattress. I was told it would cost me $400 to pickup and dispose of the mattress. Then I was told the fee was for inspection and disposal. See I kept my own mattress for the spare bedroom. I was also told to go back to store and pick another. I bought a soft lower quality mattress, so I wouldn’t get another rock. It was another rock and my only recourse. It was a one time deal. It smelled like strong marijuana, which they all found funny, which was the cleaning agent they use to recycle mattresses , they don’t toss them. The mattress stayed hard, and has deformities now. But it felt as awkward as the other one was. I attribute the very very hard middle to the Ashley electric frame. I called the store and was asked what was I complaining about now. I had to call another business Again I asked, begged, for a tech, and he also said there was nothing wrong. I’m in my early 60’s. This is not my first rodeo purchasing mattresses. It is however, the first time I have been treated sorely for damaged goods. It’s obvious how they became a billion dollar outfit, literally walking on peoples back to get on top. Enter at your own risk
Bryan was the best!!
I came into Ashley looking to see a sofa and loveseat I saw online. I wanted to try it out and see if it would be best for my apartment before purchasing. Unfortunately they didn't have the sofa in stores. Bryan the sales associate was very helpful and knowledgeable. He showed me all the sofas that were similar and gave me the best deals. I paid more than what I expected but I realized a sectional sofa was a better fit and comfort for my apart.
Sheby helped us through the whole process and was a great help in our decision of furniture
Fantastic....
Best recommendation and service
Shelby was fantastic to work with! So helpful & accommodating with deciding on my granddaughter’s bedroom furniture. It’s a pleasure to receive such outstanding service.
Another great experience at Ashley Furniture and received excellent service from Jeff once again. He is patient, knowledgeable and professional. Great place to shop and products are excellent.
Purchased a reclining love sofa at the Ashley store in Paramus NJ Bryan was our sales representative and we had a extremely pleasant experience dealing with Bryan, he was very very helpful, professional, knowledgeable, and made our decision to shop at Ashley a real " NO BRAINER". This will not be our last purchase with Bryan and we recommend working with him highly. He really bend over backwards to get us the right sofa at the right price.
The sales person Jeffery was very helpful, low key, not pushy, gave me plenty of time to decide on the purchase.
Franklin Payano(Frankie) was so helpful for our search for a couch and a new bedroom set for my son. He listened to my budget and made sure to keep us under budget. Can’t wait to have our furniture in our new place. I would high recommend Ashley Furniture and Frankie!!
Great experience. Very helpful and knowledgeable.
Had a great experience at the Paramus Ashley Furniture. My Mom was in the market to replace her family and living room couches. They had a great selection (There is one closer to our house but the showroom was much more limited). Our advisor, Franklin Payano, was very knowledgable about all of the products, including exactly where everything was in the store and the different features and options for each product. There was no pressure to buy and they offered free waters. I appreciated not feeling like we were at a car dealership (which is the vibe we got at some other furniture stores). Franklin was very patient with us and my Mom got exactly what she was looking for with a nice discount. I would definitely go back for furniture in the future.
Frankie and KR were fabulous!
Great experience! Helped find just what we needed .Helpful completing my order with step by step instructions.
This is the most amazing furniture store ever. Antonio is a manager made in heaven. His expertise coupled with his extensive knowledge make him a cut above the rest. His personality exudes an unmatchable warmth that allows a customer to feel special. Additionally, his staff is absolutely wonderful. Kenny has been sweet and kind and a great asset as well. They truly feel like family!
Excellent sales lady, Sheby Koray, great selection in the store at great prices. The sofa and love seat that we bought are a very good quality and very comfortable. Thank you!
It was great the sale person was really nice and helpful Ty
Sheby s the best!
Antonio was fantastic
Doug and Jackie are the absolute best! 100% DEFINITELY recommend them for if you need any furniture for the house! They helped us get our couch and mattress with absolutely no hassle whatsoever and even went the extra mile to help us find additional discounts! Best furniture buying experience without a doubt!
Antonio is the best!
Very positive visit with a super helpful salesperson, Sheby.
My mother and I made a purchase today and we were completely satisfied with the service. The person that helped us was Antonio Tucci. We would recommend him to anyone. He was professional, courteous, and knowledgeable. A+++
A lot of options to choose from and exceptional customer service and Bryan is the pro
Excellent service! Antonio was incredibly helpful and found everything I needed. Would highly recommend!
Antonio was super helpful in helping my mother and I decide on a dinner room table. great customer service!! Thank you again!!
Sheby was knowledgeable, helpful in pointing us where to look, and made the process smooth and enjoyable. We will look at Ashley’s the next time we need furniture!
Our salesperson Sheby Koray was fabulous. Made the entire buying experience flawless.
The problem is the poor quality of Ashley Store products . I bought 2 Angleton Sofa from them and after 1 year their seat cushions collapsed and its very hard to get up from the sofa due to a low quality. The other product I purchased Isanti dining table just 1.5 year ago and I had these major cracks which you can see them in the pictures. I called customer service and the told me that I didn't have protection plan so they cannot do anything about it. I bought a dining table and after 1.5 year later I had these major cracks this is unacceptable. I strongly recommend that please make sure to pay for the protection plan because their products looks good at first sight but the quality is really low.
Locations is nice and convenient, they don’t have military or first responder discounts unfortunately. Customer service is nice too
I purchased a bedroom set today from Antonio. He was so helpful and pleasant. I highly recommend Antonio. He is a great salesman without any pressure.
I HIGHLY RECOMMEND STAYING AWAY FROM ASHLEY FURNITURE STORE. They do not stand by their 60 month no interest finance offer and will instead find ways to discreetly discount the furniture you’re buying such that the longer 60 month finance period won’t apply to your purchase. This company has no integrity and seeks to take advantage of unsuspecting consumers. I have to pay a significant amount of interest because of their deceptive sales practices. FAIR WARNING: PLEASE DO YOUR RESEARCH AND CHECK YELP AND THE ASHLEY FURNITURE STORE CORPORATE REVIEWS. There you will find the HONEST REVIEWS ABOUT THIS COMPANY.
Best experience ever, Sheby was very helpful and made my buy experience way easy!
I love Ashley Furniture! I have visited the Paramus location twice and both times received excellent service! Kleny assisted me both times and she was wonderful! I purchased a couch the first time and a club chair the second. I am so happy with my purchases, the customer service, and the selection! 10/10 would definitely recommend!
Antonio was a great guy and an easygoing non pushy salesman. If you go Ashley ask for him!
Excellent customer service with Frankie.
Frankie was amazing! He was very flexible, patient and worked with us to get everything we needed for our new home. Thank you Frankie at Ashley furniture!
Frankie was excellent and incredibly helpful. Thanks so much for everything!
Purchased our new living room sectional and kitchen table set in Paramus with Sheby and had a great experience! She was beyond helpful and patient as well as very knowledgeable. I highly recommend!
Brian was very helpful and patient. He tried to acomadate me in what I was looking for and I was comfortable and happy with my purchase and with him. I would definitely shop there again.
Antonio Tucci was wonderful! Please go and see him. He helped us with 3 rooms of furniture. So helpful and kind!!!
Anthony was amazing. I went from unenthusiastic to very happy to be buying a new mattress. He made the whole experience wonderful. Thank you Anthony.
Antonio was a pleasure to work with. Very easy to purchase a couch with him!
We were so happy with our experience with Antonio. He was professional, patient, helpful and made our buying experience as enjoyable as possible. Couldn’t recommend this store or Antonio more!
Two months ago, we decided to stop by Ashley Furniture store for a couple of new pieces for our bedroom. Thanks to our salesman, Frankie, we had a positive experience. He was knowledgeable and friendly and helped us find the perfect pieces. Today, 5/24, I returned to the store for the Memorial Day Sales event. Frankie helped us get the right Stearns & Foster mattress. I highly recommend asking for Frankie if you visit!
Antonio was very helpful. We had a great shopping experience.
Doug is wonderful, helpful, knowledgeable, sincere! Probably our best experience at Ashley yet! Thank you!
Excellent Customer service - Antonio was Very friendly and helpful!
The salesperson, Shelby, was very welcoming. She listened carefully to our needs and directed us to the exact right piece. Process was seamless from start to finish.
Nerine is the best. She’s very professional and very understanding. Answered all my questions and made me feel so comfortable with everything. The best in the business
Sheby helped us find the perfect couch for our new home. Wonderful team to guide us in our style, functionality, and comfort needs!
Antonio was great and very helpful & efficient in helping me purchase a new couch!
Our salesperson Rimon was amazing. He answered every one of my wife’s questions ( and believe me that is not easy) Rimon was very patient and helped us stay within our budget. I can not say enough good things about our experience
Great service and quality furniture. Antonio Tucci the sales rep was super helpful!
We had a wonderful experience to purchase our furniture for our home. The individual who assisted us was super professional and definitely helpful. Antonio was amazing and wonderful!! We will be definitely coming back again!
We walked in and Doug approached. He showed us where to look for what we needed. He wasn’t pushy. He wasn’t annoying. He was professional and knew his stuff. I would highly recommend Doug at the Paramus location to anyone who asks.
Frankie was wonderful! He was personable, honest and kind and made the experience fun and exciting!
Frankie was so helpful, friendly, and really took his time with us!
(Translated by Google) Many thanks to Franklin for his attention and support during the process of choosing the furniture for our home. My wife and children are very happy with all the furnitures. I am very pleased 😀 Thank you very much 🙏🏻😀👍🏻 Many thanks to Franklin for his attention and support during the process of choosing the furniture for our home. My wife and children are very happy with all the furniture. I am very pleased 😀 Thank you very much 🙏🏻😀👍🏻 (Original) Muchas gracias a Franklin por sus atenciones y soporte, durante el proceso, para elegir las furnitures de nuestro hogar. Mi esposa e hijos están muy felices con todas los furnitures. Estoy muy complacido 😀 Muchas gracias 🙏🏻😀👍🏻 Many thanks to Franklin for his attention and support during the process of choosing the furniture for our home. My wife and children are very happy with all the furnitures. I am very pleased 😀 Thank you very much 🙏🏻😀👍🏻
I was very impressed with the assistance from the sales representative who helped me. She was exceedingly personable and provided very helpful advice.
Awesome experience with Sheby today buying a couch for a new home! Shes very patient, informative and knowledgeable !! Smooth process. Beautiful furniture.
Great service. Very helpful.
Our experience with Laura was absolutely wonderful. She was very patient and didn’t smother us. Let us look around and take our time. She was great and I hope to go back and order more from her in the future.
Kevin was amazing. Super personable and very informative as this was my first time buying a couch. He was very transparent and got me a great price.
Loved our salesperson Sheby - she was lovely and went out of her way to show us the type of furniture we were looking for and left very satisfied with our purchase
(Translated by Google) Gregg helped me very kindly, he speaks a little Spanish, he was very kind, he looked for many options for me. I am very happy 😊 (Original) Me atendió Gregg muy amable habla un poco español fue muy amable, me buscó muchas opciones. Estoy muy feliz 😊
Gregg was amazing. So helpful, nice, and explained everything
Frankie and Matt were the nicest people i’ve ever met. We bought a couch and they made the experience so personal like as if we’ve known them forever !
Frankie was amazing!!! I look forward to him helping me in the future with my furniture shopping needs.
Thank you to Frankie our sales person for taking the time to show me around the showroom and explain different textures even down to explaining the measurements to make sure it fits well in my new apartment. I felt like I was shopping with a long time friend and made it all a comfortable experience. I have a while hopping from furniture store to furniture store in hope to find my dream couch and I’m glad I finally found it and with the help of this great individual. I recommend coming to him for all your house furniture needs you won’t regret it! Ashley furniture and most of all Frankie has gained a forever customer ! 🥰
Frankie and Antonio are great
Kevin was great !
Franklin was very respectful. Explained in detail on each item made it feel home
they were great Rimon and Sheby helpful and made what I needed to happen happen 🥰🥰🥰
Great job
Great selection of furniture. Kleny was very knowledgeable and nice, and she did a great job showing us around.
Adam was great. He made sure I was a satisfied customer. He’s a great salesperson!
Great experience. Meeted by sales Rep Ramon right away. Showed me the various options of what I was seeking and was able to get me a deal within my price range.
Sheby is absolutely wonderful! She was such a help and answered all of our questions. She is kind, supportive and very informative! Thank you!!!!
Reggie was amazing and so was Nerine
Doug made my couch shopping so seamless! Couldn’t have asked for a better experience.
Worked with Gregg to buy a new couch. He was super patient as I am very indecisive. He was lovely to work with and made the buying process very easy. They were not pushy at all which I appreciate!
Brian was great and very patient, we appreciated all his help.
I worked with Kleny to get my couch. She was such a pleasure and helpful! I am in love with my couch that I chose, it’s so classy and lovely!! She made the process very easy! The store has much to choose from, you won’t be disappointed & do yourself a favor; ask for Kleny, she’s awesome!
Friendly, easy experience. Gregg was very helpful and gave me a good price.
Reggie was very helpful and was knowledgeable about products. Made the whole process easy.
Adam, good manager, I will be back for more furnitures.
Exceptional service from Sheby at Ashley Furniture store! She went above and beyond to help my parents find the perfect furniture pieces for our home. She was knowledgeable, patient, and provided excellent recommendations. The entire purchasing process was smooth and stress-free thanks to her expertise.
Frankie was an amazing help with finding the perfect bed set for my room. Would definitely recommend.
Great experience with Antonio. Helped with all measurements and took his time with all the phone calls I needed to make. Great service !
Customer service was Outstanding! Kleny was wonderful, she knew exactly what we wanted and helped us pick out a beautiful living room set. We are repeat Ashley customers not only for the quality and fair pricing, but also because of Kleny and the awesome employees at this location.
Sotero and Adam was great in helping my family find furniture for our new home! Definitely recommending them for anybody who needs help.
Bryan is an excellent sales consultant. I plan on having him help me when I decide on what I need next.
Nice place, bit expensive though!
Antonio & Kleny were very welcoming and helpful with our dinning and living set selection. They helped us a lot with color matching and decision taking. We really appreciate their service for such a smooth transaction.
10/10 recommend Juan is the area manger he just so happen to be in paramus store over the weekend, he is nice, transparent, and relatable not just a regular "salesmen". Appreciate him lots!
Excellent services Mr Soltero is the best salesman.
Great service provided by Shelby. Recommend Ashely for your furniture needs.
We had a great experience and Antonio Tucci was the best!!! So helpful and we got just what we wanted.
Kleny was very sweet upon entering the store. She explained everything very clearly (including discounts and promotions) and made our shopping experience easy without being pushy. Had a good experience overall.
On February 15th, 2024 my family and I Had the pleasure of meeting an employee by the Nane of Frank, At your Paramus store. He gave us outstanding customer service. He really should be encouraged. We engaged in good conversation , as he knew product knowledge . I, We will highly recommend to our family and friends when shopping furniture Ashley Furniture is the place to go. The staff at your Paramus store were also very pleasant. Thank you, we had a wonderful experience... I am very happy with my purchase. KAREN TRUSTY
Excellent Customer service with outstanding professionalism. I highly recommend Ashley Furniture!
What an awesome experience with John. No pressure and relaxing as he showed me awesome furniture. Looking forward to my new furniture. Manny was awesome as well.
Thanks Jeff
Antonio Tucci is understanding and listens to everything I said. He also got me right on my budget. Thank u Antonio I will be back.
Bryan our salesman has excellent customer service skills,he wasn’t pushy Answered all of our questions ,very knowledgeable and patient
Manni was very pleasant and helpful.
Kleny was a great help when we came in looking for an armchair. She walked us through the whole store and showed us all of the options. It was a great experience and we will be back for sure.
Went to Ashley's in Paramus today and had the pleasure of working with Franklin Payano. He was an absolute pleasure to work with and helped us find our perfect couch. Such a great experience!
Had the pleasure of working with Franklin P. at the Paramus store and he was fantastic! We did not have the best experience at the Nanuet store and he truly made this experience great. Definitely recommend seeing him for your furniture needs!
Frankie was great! He was helpful and patient with no pressure. I highly recommend him.
Great service. Answered all questions asked. Had a lot of patience. Will recommend to anyone looking to buy furniture.
Very good and friendly just be advised to make sure to see all the charges before paying waranty and other charges
Great selection and excellent customer service from John :) highly recommended
John was awesome answered all our questions and had great knowledge of the furniture we will come back again!
Kleny Rodriguez was a delight today!!!! She showed me all the barstools in the store and online and offered me a great price! I purchased 6 stools today. I highly recommend looking for her when in the Paramus NJ store.
That’s I had a wonderful experience with Doug at the Paramus store. He was informative. He was not hounding. I think he gave me a great price. He talked about the quality of the furniture. I am happy with his salesmanship.
John was spectacular at helping us and we are satisfied with our purchase. Will be back!
Doug was very helpful, made some great suggestions and recommendations. He was very welcoming provided exceptional customer service. We highly recommend Doug to anyone looking for furniture, he took us seriously, and he kept checking up on us. Doug provided good intel on the furniture that we were looking at and thankfully was able to make a purchase on.
Very nice service really recommend Manny
Brandon and Brenden delivered our Beckincreek 63" Home Office Desk in perfect condition and placed it in exactly the right spot in our home office. They were courteous, friendly, and even moved our old desk downstairs as a favor to this old arthritic guy. Love this desk and love Ashley's service. Thanks.Satisfied Helena MT customer.
People here are amazing! Very helpful, kind, knowledgable. Highly recommended!
Very helpful and couteous
Just purchased two sofas from Antonio- he was wonderful patient and NOT pushy at all! Definitely recommend shopping with Antonio- he gave us all options for financing and answered all our questions!
Great customer service ! Khaliq was very helpful, he even moved the furniture on display around for us to vision it !!!! Satisfied with his customer service.
Antonio was a wonderful salesman .
We bought a sectional couch from Kevin at Ashley's in Paramus. He was patient, accomodating and friendly!! We highly recommend the Paramus location...ask for Kevin!!!!!
Kevin was awesome. Very knowledgeable and professional. He made the whole process run smooth
Phenomenal experience. Doug helped so much with helping me find a bed that I have been looking for for about a month. Within 1 visit I found a bed that I loved with great pricing and discounts added and honestly a great experience
Wonderful experience. Kleny was knowledgeable nice and super helpful. Will return
Sheby was excellent, the manager Tony also shined. Looking forward to our new living room! Very pleasant shopping experience thanks to Sheby.
Sheby was terrific. I recommend working with her.
Great help thanks to rimom !!
Bryan was incredibly helpful and made the whole experience fun and seamless! Excited for my couch
Great experience, outstanding services
Excellent product knowledge. Professional demeanor. Easy transaction.
Kevin was amazing thank you !!!
kevin was very helpful. He went above and beyond in helping me make my purchase including moving carpets and tables so I could see the complete look. He was very detailed in the options and I felt very comfortable.
Associate Doug was extremely kind, honest and helpful! He helped me to get exactly what I needed while also providing a fun and positive experience. His friendliness and willing to go above and beyond should be recognized!
Ask for Sheby she is a queen and deserves a raise. She was so helpful 10/10
Many and James were wonderful and very helpful. Thanks for the great customer service. 100 % recommended.
Kleny Rodriguez was a wonderful salesperson and showed us exactly what we were looking for. We bought 2 couches and were very happy with the price and her service.
kevin was super helpful
Brian D. And his team were extremely helpful with my furniture selection. Easiest transaction, accommodating and friendly all around the board.
Antonio was fantastic. Very knowledgeable and was not pushy at all. Showed us all options in our price range. Will send family here to work with him.
Bryan Dean was super helpful and efficient.
Excellent service
From the moment we walked into the store Antonio Tucci was super attentive and helpful. He went above and beyond walking back and forth around the store helping us find the perfect sofa. From giving us tips on decor to color matching couches and dining sets. I would give 10 stars but only 5 can be given. Thank you Antonio.
Miriam and her partner were a pleasure to work with. Thank you guys so much for your help! Can’t wait to have our new couch in our new place!
Doug was great. Personable and made sure I got the perfect couch
Their staff is very friendly and helpful. Good collection. We had nice experience, will visit again and highly suggested.
Raymond was a pleasure to work with !
DO NOT VISIT THIS LOCATION!! Scammers: worst customer service I have ever received. They sold us a defective mattress, horrible customer service showing attitude and rude. Instead of being helping they made us call them every day for a month. Took 1.5 months to return defective product, then call them everyday to return money. Now they still haven’t given us the full money. Now we’ve given up. They showed us one product and sold us something different. These people are scammers. We have been trying to reach the store everyday on call, they are useless!
Probably the worst customer service I have ever experienced from a furniture store. I ordered a mattress, a base and a bed frame. When I was trying out mattresses in the store, I asked if I could exchange the mattress if I wasn’t satisfied and was told that I had 30 days to exchange my mattress. When the mattress arrived it wasn’t as comfortables and was too high for me but when I called customer service, they informed me there was NOTHING they could do for me and that Ashley brand mattresses could not be exchanged or replaced. I would have never bought that brand had I been told that information up front. And I have NEVER heard of buying a mattress that can NOT be replaced or exchanged. I checked around to other furniture stores and mattress companies and every single one of them had return/exchange policies, some of them up to 150 days or more to try out the mattress to make sure you are satisfied. To be told false information in the store when I specifically asked about their mattress policy and then told by their customer service that they have no policy like that and they would not be able to help me in ANY way was beyond disappointing. The bed frame I purchased did not sit around the adjustable base appropriately there was about a 6 inch gap where you could see the slats when you got close to the bed. Not at all how a bed frame should look when set appropriately. The adjustable base needed to be lowered to fit inside the frame but the delivery people did not take any time or care to recognize how poorly everything looked and they wanted to leave as quickly as possible. Again, when I called customer service with pictures of how poorly set up the bed frame and base were they told me that there was nothing they could do about it and that was how it was supposed to look with the huge gap around the mattress. Their customer service team were rude and so unprofessional. I had to research the situation myself and ended up having to buy shorter legs for the adjustable base (which should have been brought with the delivery of the base) to make sure it was at the correct height for the frame and for ME. My feet were literally dangling from the bed with the legs they set it up with! This situation could have been fixed by the customer support team if they had cared about their customer. Instead I had to fix the problem myself, order parts from Amazon and have friends come over and fix the issue on our own. Again so so disappointing. I had also purchased a sofa from Raymour and Flanigan (I do NOT work for them) at the same time. Something was off with the sofa and I called their customer support line regarding the issue, a technician came out a few days later and they replaced the sofa! No trying to argue with me or tell me their was nothing they could do, they issue was fixed seamlessly. Night and day from my experience with Ashley. Needless to say I will never buy anything else from Ashley furniture. Hopefully my experience helps someone looking to buy a mattress or another piece of furniture from having the same frustrating experience I did.
Horrible customer service and after purchase support. Takes for ever to resolve any issues.. The store never picks up the phone. The nearby Secaucus store is much more professional and responsive.
Frank Payano was amazing, he really made it happen for us. Asking us questions and making several recommendations to make sure we left the store with exactly what we needed. Very knowledgeable advisor!
When you go here please get FRANKIE PAYANO, that man went above and beyond for me to hook up my apartment, 5 STAR SERVICE ✊🏽
Nice store, good choice
We went in for a couch and left with exactly what we wanted, but it took almost 2 hours and that was entirely on us. I say that because our salesperson Toni exhibited endless patience with us. At one point we were talking like were were leaving, and he never changed his tone, it was more like he was "in it" with us. Ultimately the 3 of us (me, my wife, and Toni) made a choice and we'll have it in time to host Christmas. The attention we got from the manager in finalizing the paperwork is also worth noting. This is the 2nd couch we've purchased here, we'll definitely be back. PS ask for Toni!
Laura was very helpful. Took the time to show me my options and was thorough with the details of my purchase.
Antonio Tucci was fantastic! Very knowledgeable and helpful, made the buying experience simple, painless and enjoyable!
My salesman was very knowledgeable of what I needed , and very pleasant.
Juan was super helpful! We needed a professional eye to help match an older piece, and he made it very seamless. Professional and accommodating.
Frankie was very helpful and knowledgeable. He helped us pick out two night stands, a dresser, and chest of drawers. More importantly he was kind! Highly recommend Frankie!
Can't say enough. Very friend and patient. Went in with two of our kids and they got them hot chocolate and made our expirence perfect
No pressure - but great service! Prices and quality were excellent. We worked with Brian - who was able to get us a great deal and fast service! Now, if only the dog doesn’t eat this couch!
Jeff was amazing! He was so patient and gave us amazing service. Very personable and informative!
Miriam was a delight and made everything easy!
Franklin was simply wonderful in helping us select the best mattress for my husband and me! We so appreciated his attentiveness and consideration! Everyone we encountered at Ashley Furniture in Paramus, New Jersey was so respectful and helpful! What a great place to shop!! No pressure! Just warm regards and expertise that is responsible and reliable!!Thank you Frankie and everyone at Ashley Furniture!!
LAURA IS THE BESTTTTTT
We came to get a couch and ended up finding a beautiful living room set on final sale that was exactly what we needed. Our expert advisor Laura walked us through each step and helped us maximize our money's value and get us the best product. She definitely deserves high recognition. #raise
Easy transaction I was in and out. Rimon listened to what I wanted got me what I wanted right away. Highly recommend
Frankie and Tony were amazing. Very helpful, patience and understanding.
Frankie was amazing! He was super friendly and was helpful throughout our entire experience.
i loves the service and the price policies! I just wanted to look around but loved the hospitality and seller behavior and decided to buy what i need it ! all the best . Mustafa
Antonio was very very helpful
Brian was very helpful we had a great experience
Toni & Antonio are the best! Made our buying experience fun and we will definitely be repeat customers!
Antonio was really great !!
Great experience with Jeff today! Thank you for being so detailed and helpful in what we wanted to purchase. Can’t wait to see our sectional input living room.
(Translated by Google) Thank you Franklin for the experience and the treatment, we always choose the best things silver for the home 🏠 (Original) Gracias Franklin por la experiencia y el trato siempre escogemos las mejores cosas plata el hogar 🏠
Antonio was amazing. He answered all my questions and helped me with picking the right mattress for my needs. He made my exchange of the mattress so much easier than going through customer service. I would definitely recommend Ashley Store and Antonio to everyone.
Bought our bedroom set here and am extremely happy with our experience. Kevin and Frankie were wonderful - attentive, informative and efficient. All our questions and concerned were promptly answered. Would highly recommend to anyone furniture shopping.
Come and see frankie payano he's the best very helpful,amazing service!
(Translated by Google) Thanks to Franklyn for helping me choose the most convenient for me, her treatment was the best🙏 (Original) Gracias a Franklyn por ayudarme a escoger lo más conveniente para mi, su trato fue el mejor🙏
It was a pleasure working with Frankie. He answered all our questions, made us feel comfortable in our furniture choice, and helped us execute a seamless checkout process.
Frankie was the best!! I was able to find a mattress that I really liked and very quickly too. I originally tried to go to Matress Firm to find one, but the rep kept trying to sell me one that was way out of my budget. Frankie listened to what I needed and was able to find me a mattress that was way below my budget. I highly recommend this location and Frankie because they were very attentive and made the process very smooth.
Do not go to this location , I purchased a couch from this location ,delivery date was on Friday on a very heavy rainy day , I was going to appreciate if they was calling me to reschedule rather than choosing to deliver on such a day , the delivery guys was not helpful. They didn’t even try to put the couch on my apartment .Now I’m trying to contact the store to speak with someone and I can’t reach to no one . Sales person was Antonia ,stay away from him not a good guy. and Michelle very rude over the phone not helpful. worst ever. !!!!!
Very bad customer support and grevience handling, the quality of one of bed that I purchased from them is questionable for which am receiving a cold shoulder
Great experience. Rimon is a friendly salesperson and super helpful. We are really happy with our purchase. Thank you!
We bought a bedroom set at Ashley in Paramus from Antonio. Antonio was very friendly, professional, knowledgeable and courteous. Antonio took the time to walk us through the store and explain every detail of our purchase. We liked him so much we came back a few days later because he was working that day and we would only purchase from him. Fantastic guy and fantastic service. Go see him! You won’t be sorry! 👍🏻
Juan and Rimon were very helpful and knowledgeable. We could not recommend them enough. Ask for them!!
Wonderful working with Lela!! Helped so much while purchasing in store.
Antonio was very communicative with and knowledgeable on all the items in the store. He also has a great sense of style and knows his stuff. Definitely made me comfortable in allowing me to make my decision at my own pace especially since im a libra hehehe.
Nice furniture. Liza, one of the employees, helped us find exactly what we were looking for. She is very comprehensive and knowledgeable 👍👍
the best service
Lela was wonderful from the first minute to the last,highly recommend seeing her
Informed us less than 48 hours in advance when our furniture would be delivered which was not within our 4-hour requested time period and then told us we would have to pay $100 to reschedule it since we didn't give them 48 hour notice.
I only want to express my bad experience with the mattress that I bought a week ago at Ashley. My husband and I tried the mattress for a week, we gave our body time to adapt to the new mattress but after a week we realized that it was not a good choice. I called Ashley's customer service and they told me that there is nothing they can do for me, not even because I wanted to exchange for another mattress of their own that is worth twice than the one we bought. They practically told me that i throw my money in the garbage because now I will have to buy it again elsewhere, throw away or give this away. The sales person who assisted me at the Paramus NJ store, a very nice lady, did not inform me about their replacement policies, if she would tell about it I would be more careful when choosing the one we need. I spent $8,000 at Ashley that day, and they let me down with their policies that don't help customers. The saddest part is that even few days after visiting the store and before I got all my furniture delivered, I went to a different store and quoted my furniture with them and they gave me better prices. I was saving with the other store $2,000 with the same items I purchased at Ashley. I had the chance to cancel this order as it was not delivered yet and go with the other store with better prices and I decided not to do it because I rather to buy from well-known companies like Ashley because of security and better consumer experience, big error. I am very surprised to see that this company has policies that do not accommodate their clients when I thought that it was a very prestigious company and I felt safe buying with them, not any more. I regret not going to another place to buy all my furniture. However, mistakes only happen once and I promised not to buy anything from this place again and express my bad experience with Ashley to everyone around me.
I had the most amazing experience with Franklin and Juan. I was greeted once I walked into the store by both, Franklin and Juan, and had such a smooth purchase because of them. They are well informed of the inventory and helped make decisions on which items was best for me during my purchase. I would recommend Franklin and Juan as I am very satisfied with my shopping experience with them! Thank you Franklin and Juan!!!
Lela helped us with my daughter’s new room set and was extremely helpful and friendly! She’s only been working in this industry for 2 months and we would’ve thought she’s been doing this for years!
Doug was amazing really helpful from the minute we walked in he was super funny as well
We had a wonderful experience furnishing our new home with Ashley and the best part was Doug who really helped us figure out exactly what we needed!
Frankie was a pleasure to work with and was a major help throughout the entire process!
1 Nightstand- got a new one 2 Nightstand – had stain for tissue box. I just kept it. 3 Draw Dresser- Replaced 3 times. Holes, pealing and scratched. Drawers not closing. Had to report them to better business bureau to get a new one. Had to record a video of me sticking finger nails in cracks because they didn't believe me. 4 Chest- had problems with one draw and my husband fix it. Got 2 new ones that did not fit. Wrong gliders. Only fit on the original drawer Ordered bedroom set in July 2022 but furniture got delivered in October 2022. Had all the correct and new pieces by the end of July 2023. Which took exactly one year. Overall, -They did not believe me about the dresser I had to keep recording videos. - Bad communication skills. Said were coming and were not. -Said I closed and opened cases which I did not. -Said called and left messages and they did not. They emailed me instead. -Pieces keep getting delayed for months. - One time the workers delivered a damaged piece they were supposed to take damaged pieces back and did not. -Scheduled appointments and cancelled 2 days before and said I never made one.. I ordered a sofa from Raymor and Flanigun and there was a little scratch on it. I just emailed them and sent two pictures and didn’t even talk to them on the phone. Ashley is a big project when you do this. Order from Raymor or a different place. Just not Ashley.
Excellent job , and I love how it looks like, I love it
Frankie was very attentive and made sure I was taken care of. All questions were answered and very friendly.
Frankie was very helpful with our purchase! Pleasant to work with
Salespersons are helpful, friendly, and give you space to browse as long as you need. Variety of styles, large selection.
Jonathan has provided me with exceptional service throughout my journey in finding my dream couches. From the start he was attentive to my needs and wants, allowing me to see what is available without feeling rushed for hovered. He made sure that any question that I had was answered. Even with changing the chase last minute, he ensured that I received everything all at once. I truly love my couches, many thanks to Jonathan for making it possible.
The most disgusting customer service. I spent hours at this store sitting on couches with my newborn son so excited to take one home. I specifically asked Laura the sales representative does this fabric pill? She assured me no it does not! Within one week of owning the couch I started noticing the fabric shedding everywhere. I called because I assumed within 30 days of purchase they must do something. I have been told that this is natural wear and tear. Really it's natural for your couch to fall apart within days? I had to send multiple photos and speak to countless supervisors. They refuse to send out a service representative. They refuse to replace the couch or give any store credit. Be so careful. They sell cheap furniture, take your business elsewhere. I will never shop with them again.
Frankie knows furniture! He’s a knowledgeable sales person, the store had great selection, great experience.
Its always a pleasure to come to nanuet ashley and see our good friend Reggie. Great costumer service. Great attention and most of all patience 🙌 we have come to reggie for the past yrs and his advices on what to get and whats not recommended is always great. Thank you. We will see you soon.
Sale representative was very patient and friendly. Excellent service.
Frankie was super accommodating and helped me find my bed & couch! Would definitely recommend, they are great at this location.
Very beautiful and strong furniture
I was lied to about pricing and was told I would be charged one price and was charged a different price and the manager refused to honor the price I was told I was going to pay
My purchase experience was wonderful and very accommodating. Thanks to Kevin who patiently dealt with my indecisiveness and was helpful in giving me adequate options that I was satisfied with. To this point, I’m satisfied with my purchase and the service and hospitality my family received.
Had the best experience at Ashley furniture in Paramus! Doug and Antonio make the best team and made furniture shopping fun and stress free. We ordered the Decelle sectional and couldn’t be more excited - should arrive in less than 2 weeks! If you are in the market, please stop by and ask for these guys!!!
(Translated by Google) Lela is a person who gives excellent customer service. She listens and knows how to understand. (Original) Lela es una persona que da un excelente servicio al cliente. Ella escucha y sabe entender.
Excellent customer service with Nerine R and great quality furniture.
Juan and Franklin were the perfect hosts making my shopping experience one of the best so far! I felt no pressure they listened to what I was looking for, showing me furniture I would love. Five stars!
5 Star Experience with 5 Star Sales Representative Antonio at Ashley in Paramus. Warm, welcoming and pleasant experience with all our questions being answered as Antonio was very knowledgeable on the type of furniture we were looking for weighing pros, cons and not feeling any pressure to make purchase which we ultimately made. Would definitely recommend Antonio to anyone looking to make a furniture purchase.
Antonio was wonderful. He offered us coffee and made us feel at home. He was very knowledge of the inventory and patient as we tested out each sofa. We are so happy with our experience and excited to receive our new couch! Thank you Antonio!!
The sales staff was good and the items appear to be good. But, the delivery system needs help. Don't call it a 'courtesy time window' if it is set in stone and unable to change. 6am is not an appropriate time to deliver furniture. Especially for coustomers who don't get off work until midnight. All the reasoning fell on deaf ears when I tried to change the delivery time. After explaining my wife works nights they had the balls to tell me she better be up by 6am because we were first on the list. All I was asking for was a later time slot.
Great place to shop and all salespeople are curteous and not pushy
We had a great experience all thanks to Kleny Rodriguez. She was really patient and helpful.
Lela was very nice and helped me pick out a beautiful bedroom set w/mattress! Great financing options too.
I really recommend this store there is a guy called Antonio and the lady called Lela both of them extremely helpful they doing excellent job they are the best people you can deal with.
I found the table and chairs I was looking for. Reasonable price and friendly and very helpful employee.
Very helpful, patient, and easy to work with. Doug was terrific!
Lisa was phenomenal . We found everything we needed & they made it so easy for us. I’m super happy & pleased with the kind service & in love with our furniture purchase. Definitely recommend!
Good experience picking out our new mattress at this store. Doug was a big help and really did us justice by giving us a friendly discount.
Great experience buying a couch with Doug!
Antonio couldn’t have been more helpful or patient. He made the whole transaction so easy!
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Antonio helped us choose and purchase the perfect couch. He was so kind, patient, and knowledgeable about all the inventory. He was a pleasure to work with and we will definitely be returning to Ashley for more furniture!
(Translated by Google) I loved everything and the treatment of the seller KLENYS RODRIGUEZ in Paramus NJ (Original) Me encanto todo y el trato de la vendedora KLENYS RODRIGUEz en Paramus NJ
It was great beautiful store & Laura was waiting for upon our arrival She was when I asked for her opinion she was knowledgeable in helping me making decisions
I have gotten a few pieces of furniture from Ashley and the quality is amazing. The staff is attentive and greet you upon arrival. The are knowledgeable about the merchandise within the store and assist you every step of the way from beginning (purchasing) to end (delivery). I am satisfied with my sectional and bedroom set and mattress. Thank you and I will definitely be back for my dining room set.
Loved our experience with Frankie from Ashley’s! Helped us find exactly what we were looking for! Made us feel welcomed and very satisfied with our purchase!! Thank you!
This was my second large purchase from Ashley. I’m very happy with a bed I purchased a couple of months ago. Durable and stylish. Now I found the perfect living room sectional. Both items were contemporary and fit nicely into the practical but elegant look I was going for.
Jonathon and Frankie were great in aiding us with the selecting and buying process of our sofa. They were transparent and helped us in the best way they could.
Brian was wonderful and patient. He walk the floor with me 3 times to make sure I was happy with my purchase. He made me a great cup of coffee while the paperwork was being put together. . I will return I him for my dining room set once I am ready.
Friendly our sales representative Laura was nice.
Had a great experience here! The staff were super helpful and ensured my needs and vision were met for my new home!
Antonio was kind.
Shopping for a new. bedroom set was made fun and easy. I found exactly what I wanted. Antonio Tucci, the sales rep was so helpful and knowledgeable. I love the choice made. Thank you, Antonio.
The staff at Ashley was a breath of fresh air. We were promptly greeted but not jumped on as I felt in every other store I had visited. I was lucky enough to be paired with Antonio and he was awesome! I asked for honest feedback about the size and shape of my room and which couch he felt would be more functional in my apartment.. coming from a fellow Italian, Antonio is honest and genuinely looks out for his customers well being. I needed to go measure some things and needed to leave and come back later in the evening. I felt so confident with Antonio I didn’t even wait to come back another day. Ask for Antonio or really any of their lovely staff, you won’t be disappointed!
Antonio was great! Very knowledgeable on all products
Zero Stars! DO NOT SHOP AT THIS STORE! I paid almost $3,000 for a couch and they delivered the wrong one! Kevin the sales rep said "oh I can make you a great couch". We ordered the zero gravity recliners with a middle piece and received just 2 plain old recliners! No one will help us with this order and receive a refund! They don't answer the phone and Juan the manager keeps telling us he will call back and never does! Just a warning to people going to this location! The worst customer service ever! And the most horrible couch! BEWARE!!!!!! They must see my phone number coming up on their caller ID and won't answer. I have notified my credit card company as well as an attorney!
Frankie is the best! Wonderful customer service and terrific product.
Our salesperson was Antonio at Ashley’s on 17 in NJ and he was fantastic! We are very happy with our purchase and can’t wait to get the best nights sleep ever from now on!
My husband and I just purchased a mattress and bedroom set from here. This is our third purchase from Ashley’s. We’ve looked around at other furniture stores in the past but always come back to Ashley’s. They have great financing deals and the staff is wonderful. We had Frankie who was a pleasure to work with. He listened to our needs/wants and was super friendly. We can’t wait for our new bedroom set! 10/10!
(Translated by Google) Very expensive and not very good quality. (Original) Muy caro y no es de muy buena calidad.
They were very nice and helpful
Trish is so incredibly helpful! Made purchasing our new sofa stress free. Highly recommend her!!
Laura was excellent! Very attentive, accommodating and a pleasure to work with.
Horrible online buying experience. They also hide the one star reviews on their products online, I know because I left one and yet you cannot see it on the product reviews. The description on the product was wrong, the measurements were off which gave us a smaller chair than we wanted. I wanted to return the product and they have you ship it yourself which is costing me upwards of $400! and that is only for one box. Customer service just copies and pastes a policy to you in an email. NEVER ORDER ONLINE FROM HERE.
We had such a wonderful experience working with Frankie! He helped us with all our needs! Highly recommend working with him
Antonio was amazing. Antonio was friendly, efficient, knowledgeable, and so much fun to shop with he made choosing very easy. I loved my Ashley experience with Antonio.
(Translated by Google) Kleyny was very helpful, she did not show many options for the furniture we were looking for and we were very happy with the option we made. The photos that they show on their screens when some piece of furniture is not on the site are also very helpful. (Original) Kleyny fue de mucha ayuda, no enseño muchas opciones para el mueble que estábamos buscando y quedamos muy contentos con la opción que tomamos. Las fotos que muestran en sus pantallas cuando algún mueble no está en el sitio también son de mucha ayuda.
Kevin was amazing! Very helpful!
Bryan is great !! He’s nice and friendly. Great salesman
Antonio was great at the store who is also the manager. He was very friendly and patient since we were indecisive. He got a great deal and really made it a good experience for us. Thank you very much
Great service!! Ask for Dough.
Bryan was very patient and helpful. Showed me many different options before I made my final decision.
Had great experience at Ashley furniture in Paramus. Frankie was kind, welcoming and patient. He made sure we got exactly what we came for.
Amazing collection very helpful and friendly staff good prices and discounts
Great service, staff very helpful and friendly. A breath of fresh air after a bad experience with another bed store.
Our salesman Antonio Tucci was very helpful and knowledgeable. We were in and out with No problems
Great inventory compared to other Ashley stores and they had enough staff to get help immediately. Rimon was exceptionally helpful and patient with us. He made the experience easy and enjoyable.
Customer service via the phone and online chat are very helpful and nice. I've relied on them for information before a purchase and for help afterwards. Docking 1 star for the coercive sales folks in store. Be careful because they talk fast and you might need to double check your receipt.
Upon arrival we were greeted immediately by Raymond who was very friendly and knowledgeable. Found exactly what we were looking for, had a speedy transaction and delivery in less than 72 hours!!! Amazing
Professional, courteous, knowledgeable sales person. Made the purchasing experience pleasurable.
Antonio was fantastic to work with and extremely helpful! I am so excited for my new couch.
Thank you for everything. Very nice worker I give them five star.
Bryan was extremely helpful! He helped me find the couch I needed!
Our customer service experience was excellent. Jeni Arnold is an experienced associate of Ashley Furniture and we will most certainly be using her in the future for any of our household furnishing needs. She is extremely knowledgeable, great demeanor, very helpful and we are appreciative of all her help.
I will never buy another thing from Ashley furniture again. They are a complete rip-off and do not stand behind their products. They want to charge me a 40% restocking charge for the mattress, I want to return it because it is killing my back, 40% is about $960, which is absurd being I am going to buy a mattress that’s $2000 more than the one I am returning!!! By the way the mattress I want to return is not even three weeks old.
The worst experience I could ever imagine!! they are total ripoffs and do not stand behind their product. The mattress they sold me is exactly what I told the salesman I did not want now in order for me to send it back. I have to wait 30 days in sleep on a mattress that is killing my back. Also they want to charge me a 40% restocking charge which comes out for about $960. What a complete disgrace this company is!!!
Me and my mom went to look around and we were surprised at the amount of choices they had at very reasonable prices. Kleny approached us and was very helpful and walked us through the entire showroom…we came in to just “look” but we ended up purchasing a lovely couch for my living room. We loved the attention and all the options. We went yesterday and my new couch is being delivered this Thursday!!! can’t wait!!!!
Our salesman Kevin Marsac was excellent. Very impressed by his knowledge and professionalism.
Excellent service and very knowledgeable !
Jeni was so helpful! She took time with us and gave us good information to make our decision one that we are happy with
(Translated by Google) Very good service and very good quality, the attention was quite pleasant, Kleny, a very precise girl, an excellent explanation of everything. Thank you very much I recommend Ashley homestore (Original) Muy buen servicio y muy buena calidad, las atenciones bastante agradables Kleny una chica muy precisa excelente explicación con todo. Gracias muy agradecida recomiendo Ashley homestore
Jeff was super helpful with picking out a dining room set. He made some great recommendations that went with. Thanks Jeff!
We were greeted by Jeff as soon as we came through the door. He was very friendly and professional, showed us options based on our preferences and wasn’t at all pushy. We felt comfortable and taken care of throughout the entire experience.
Jeff was awesome!! Explained everything and gave us all the time we needed to decide.
This is the worst experience I ever had dealing with a reputable company such as Ashley. I purchased a reclining power sectional about 6 months ago. When receiving the couch, the delivery guys were in such a rush upon putting the pieces together that we were not able to try out each piece of the reclining furniture. After the delivery team left, we discovered that there was an issue with the reclining function on one of the pieces. The recliner would get stuck halfway through the opening motion. There was a loud bang noise every time we tried to open it. Additionally the arm rest was not set correctly on this one piece compared to the others. On top of the rushed delivery service, one of the delivery guys was very rude to me as I opened the door to receive them, the first thing that was said to me was "Is your man home?". Anyway, we let Ashley know about the malfunctioning piece and the issue with the opening of the recliner. They sent us a service technician to look at the piece. The service technician stated that he would need to replace the motor on this piece. We accepted this solution until Ashley contacted me and told me it would be a few months until they can get the new piece. I waited with a broken couch for a few months. Then, 6 months later Ashley contacts me and informs me that they will actually not be replacing the motor because the entire sectional that we purchased has been discontinued. Thanks for waiting 6 months to tell me this. After many exhausting phone calls and emails with Ashley, they finally agreed to exchange my entire sectional for a completely different piece. We went to the store and picked out a different reclining set. After waiting another 2 months for the delivery, the delivery team arrives and then drops the new couch onto my coffee table that was already pushed out of the way of the setup area. This resulted in a large piece of my coffee table physically breaking off. Unfortunately, my phone calls and emails with Ashley will still be ongoing as I have to submit my coffee table damages to Ashley's claims department. Ultimately, I've had a terrible experience and will inform all of my friends and family about the bad service and terrible quality of furniture from Ashley.
Jeff was very helpful in guiding my boyfriend and I in making a choice in a sofa for our new apartment. He consistently took the time to explain our options to us and discuss the various pricing options available.
Do yourself a favor don’t buy there warranty on any furniture because when you have a problem no gets back to you from there warranty company. Save your money
The buying experience was great and Kleny was a wonderful partner In helping us pick our new furniture.
Franklin made the process so smooth and easy! I was in and out, even though I needed EVERYTHING for my new place. 10/10 best shopping experience!
We worked with Rimon at the Paramus location and could not have had an easier time. He was professional, experienced, and so nice. We furnished an entire apartment in less than 2 hours!
Excellent customer service.. Kevin was extremely helpful and attentive.
My salesmen was on point and was able to get me what I wanted and have it delivered to me within days.
Great service.I had a pleasure to buy from Francisco he was very knowledgeable and not pushy .
They took a lot of time to help me figure out which couch to buy, and were very patient with me!
Franklin Payano was amazing, great help, very patient and made sure we got what we wanted!
Franklin Payano was the best helping
Frankie was the best sales person. I recommend him. Ask for Frankie payano very helpful and patient.
Very smooth and easy transaction. Thanks to our sales rep Kevin for making this a great experience.
My husband and I had a great experience at Ashley in Paramus. It was a pleasure working with Kleny who was very knowledgeable and not pushy.
Jeni was amazing! So kind, so accommodating, made our experience at Ashley’s so wonderful. This is our first purchase from Ashley’s and we are so excited.
Great sales people
I’m very satisfied with their service, very good people always interesting in help you resolve your issue , Frank and his manager are the best
Excellent customer service from Kleny Rodriguez. This transaction was smooth and easy.
The sales person was superb with patience and the manager also super great
The sales person Laura was fantastic
Great experience! Sales women was very nice and polite. She escorted me around the store showing me displays that fit my needs and sold me a great kitchen table and chairs. Thank you Ashley for helping me with all my needs!!!
Do not buy anything from them. Their customer care is terrible.
Great service! So excited for our new couch.
Nice variety of furniture. I highly recommended sales specialist Jeni Arnold to assist you with your needs and desires. Her patience and expertise makes the process much less stressful. Thank you Jeni!
(Translated by Google) Excellent client service. And those who attended me explained each guarantee and payment facility well. (Original) Excelente servicio al cliente. Y quienes me atendieron me explicaron bien de cada garantia y comodida de pagos.
Kevin the salesman couldn’t be nicer and very knowledgeable
The whole purchasing experience was great! My salesman, Doug, was awesome to work with!
We can’t thank Jordan enough for all of his help purchasing our new couch. He was very accommodating and personable. He took the time to show us around and explain all of the details in the pieces of furniture we were interested in and happily answered all of our questions. The process of purchasing was easy and enjoyable. Don’t waste your time shopping at any of the local furniture stores. Ashely’s in Paramus is the place to be, ask for Jordan 👍🏼
Easy-going sales people. Willing to negotiate and Blige customer.
Great experience with Antonio Tucci!
Frankie is the best. Came in for something else and totally sold us on a new mattress. Super helpful and accommodating. If you happen to drop by, make sure to ask for Frankie!
My experience today at Ashley Furniture was beyond my expectations. My sales associate, Frankie Payano, was not only helpful, he was outstanding in every aspect. Friendly, competent, experienced and knowledgeable. I will, without a doubt, recommend Ashley's to family and friends as well as continuing to shop here for all furniture items in the future.
Highly recommend this place! Had a great experience buying here. Prices were good and quality as well. And a special thank you to fazny for the service he provided I wish more sales people would be as professional, patient, and accommodating as him!
Poor after sales support. Being waiting for more than 2 months to get a recliner fixed that got defective within a week of use. Go somewhere else if you want better support and service for your furnitures.
Bought few power recliner back in November 15,2022 and within a week one of the power recliner stopped working. Opened the case on November 23,2022 to get the motor replaced. It’s been more than 2 months now and till today the issue is not fixed. There is no proper updates from the customer service. Yesterday, I went to the store and updated them about this issue. No update from them as well and today they saying once the order is completed there is nothing the store can do and everything is done through customer service which I am being dealing since the last 2 months. Will never buy anything from Ashley anymore.
Jonathan was absolutely amazing at helping me from start to finish.
The quality of thier furniture has gone down dramatically! First, day I received my items they were all damaged. Stay away, try any other brand ! Update Feb 2: So I contacted their customer services. They were useless, and remeber they have no return policy. So if you do have to buy thier stuff and the day you get it anything is damaged reject the order if not forget it. Once they deliver something they don't care. The delivery team completely lied! .
Shady salesmen here. Went in a week before Black Friday and asked if they do BF sales - one of them said no they don't and don't worry the prices won't go lower. Sure enough BF comes and I see that there's a big BF sale on their website. Salesmen will also awkwardly follow you around with the most random things to talk about.
Have spoken to someone at corporate who offered a "courtesy" suggestion. She asked me to go to the store to find similar cushions and asked me to take them to a tailor to have them sewn to fix and for our couch?! What kind of suggestion is this?! So lame. DO NOT BUY THE EXTENDED WARRANTY - IT'S A SCAM!!!!!
I have had the absolute worse experience here. I ordered a new couch here in November after being told it was in stock and i will receive it by December 12th. After not receiving it i reached out to my sales person Kevin who never responded to me and did absolutely nothing but take my money. I then had my father physically go to the store since it is a hour away from me and we couldn't get anyone on the phone. The women he spoke with apologized and admitted that the couch was on back order and was never actually in stock. But she was able to send me half of the couch i ordered the day after Christmas. I was still pretty pissed off considering the sales person lied to me. Kevin told me that they deliver to our area but the women at the store said they only come here once a month. I got half of my couch and the other half was scheduled for Jan 3rd then it got rescheduled again to Jan 26th. Finally i thought dealing with this awful company was over but i got the last piece today after waiting since November and the last piece was missing the legs for the couch. We have the delivery driver call customer service was absolutely no help decided to send the piece back and have them come back with the whole thing i ordered. They have refused to speak with me about this matter. It is honestly ridiculous i spent $3,000 on this stupid couch at this point its not even worth it. Do not spend your money here they are very unhelpful i will never recommend this place to anyone or buy from here ever again.
Nightmare experience! My sectional was due to be delivered this morning. Upon arrival, the delivery team explained that it could not fit. I spoke to a customer service rep who informed me that my only option was to opt for a service that would deconstruct and reconstruct the product in my home at an additional cost ($170) and an unknown amount of time. I asked to speak to a manager/supervisor which after 4 hours never called. I called back l, the customer service rep finally connected me to the supervisor who informed me that the sales rep at this location marked that I waved the measurement fee (something that was never brought to my attention, didn’t even know it existed). After being bounced around for about an hour, I was finally put on the phone with someone named Juan at the location who finally offered guaranteed delivery but because the experience had been such a nightmare I asked to cancel the order. I was made aware that I would still be charged 220 dollars for their failed attempted delivery! As I tried to reason with him, I could not hear him because of the noise in the background and when I told him I could not hear him because of the background noise Juan HUNG UP ON ME! I had to recall customer service who then had to stay on the line as they connected me once again. All in all, I waited 2 months for a couch that couldn’t fit, wasted half of a day, was hung up on, and lost over 200 dollars for their error. Absolute worst customer service experience ever. FOLLOW-UP: I reached out to the email address to see if Ashley’s response to my review was a genuine attempt to make the situation right. The response I received was the very same. They kept attempting to depict me as someone who didn’t want the drivers to be compensated which couldn’t be further from the truth. They admitted fault in the email correspondence but still would only cover a redelivery fee rather than the initial failed delivery which makes no sense. I believe the response to my review was strictly for public relations and not a genuine attempt to rectify the situation.
Our salesperson Doug was very helpful and we were in and out pretty quickly. Didn’t expect to purchase anything that day, but we found a bed we loved and with delivery time less than a week, it was a no brainer for us.
Jonathan was able to assist me over the phone efficiently whereas the customer care center was not! I was able to get the item I needed at a more reasonable delivery rate than the website! I am very happy with the service!
Byran was absolutely the best! I’ve never shopped at Ashley’s before, He had been so patient and understanding and helping me figure what couch would work for my apartment. Then when I found one online and had a ton of questions he answered all my questions. Definitely would shop there again everyone in general is so kind at this location.
Frankie was awesome! He had so much patience with my indecisiveness. Will definitely be back to see him!
My mother and I purchased a new home and of course, we needed furniture. From the moment we arrived in the Ashley Paramus show room we were pleasantly greeted by Laura, she was extremely welcoming and enthusiastic to help us furnish our new home. My mom is extremely picky and indecisive and Laure was able to make her feel confident and happy with all of her purchases. She truly went above and beyond. We are beyond grateful for such an amazing shopping experience.
I had the best help finding a dining room set from Jonathan & Jenny. They were very informative and helped me find the perfect furniture for my home! Thanks again guys!!
KEVIN MARSAC DID AN OUTSTANDING JOB OF SALESMANSHIP AND CUSTOMER SERVICE THANK YOU
Had a great experience yesterday with Doug H. Very helpful and not too "salesey" while I was looking for replacement dining room chairs. He was knowledgeable and didn't rush us. Everyone in the store had patience with my energetic 3 year old that was along for the trip Ha! Carly at the main desk was also pleasant.
Worst experience of my entire life. Everything from the start to finish was immensely difficult. Terrible customer service, do not ever interact with Frankie. He will make your time miserable here. He scammed us with selling defective unusable furniture and they have an absolute zero return policy. When you try to call customer service, they will keep rerouting you to a different representative every time and they won't help at all. We are stuck with broken furniture that is defective from the start.
Buyers please BEWARE when purchasing ANY mattresses from Ashley Furniture specifically the Ashley brand!!! MATTRESS COMES WITH BED BUGS! I GOT BED BUGS ALL OVER MY MATTRESS! I CALLED THE CUSTOMER SERVICES THEY DID NOT EVEN WANT TO LOOK AT THE PICTURES, I AM DISGUSTED. FRENKIE THE SALES AGENT DID NOT SAY ANYTHING ABOUT IT AND KEPT HANGING UP THE PHONE! WORST SERVICE!
Customer service was excellent. Frankie Payano went out of his way to help us find what we wanted.
Just purchased a beautiful couch from Ashley Furniture with my roommate. Jeni was an ABSOLUTE pleasure to work with and took the immersive stress off of our shoulders when it came to couch shopping. If you’re in the market for a couch, come see Jeni at Ashley Furniture!!
Very good service
Awesome service experience starting from the sales folks at the store to the delivery people and support during and after! Highly recommended
I had a great experience with Yadae and Frankie! Yadae was very patient and helpful with helping me choose my first living room set.
A very good shopping experience, and good product for the price I paid.
Antonio is an honest, professional salesman. A pleasure to work with.
I have always bought most if not all of my furniture from Ashley store in Paramus. I have always been a happy and satisfied customer. We have been always treated like family here. Frankie, our sales guy, was very helpful, treated us like family and provided us with the upmost, outstanding service with lots of empathy. He was there for us every step of the way. He went above and beyond with my husband and me providing us his services and sales expertise and his guidance of the product we Got. I will highly recommend Ashley, Frankie and the services of all the staff there. I have never been disappointed with the services nor the multiple purchases I have made from Ashley store.
Had a wonderful shopping and delivery experience! I highly recommend Ashley Furniture Store.
I had a horrible experience with Ashley Furniture and would not recommend them to anyone. My husband and I bought furniture from them back in 2018. We bought the warranty service for $300, and were told in the Paramus store (on route 17) that it covered everything (the salesman that we worked with told us it covered scratches, wear and tear, etc) and that the warranty lasted for five years. Now we know that that was a scam and it was falsely advertised to us by the salesman. The quality of the furniture is terrible and everything is starting to break. Our bed’s headboard is completely disconnected from the bed itself, all of the supports underneath are completely broken, and our chaise lounge ripped at the seams. We reached out to the warranty service (Platinum Warranty Service) and it was absolutely terrible. No one would give us a straight answer and they would never tell us or update us on anything about any of our claims. I had to have called them on ten different occasions. Even though it was within the five years, and after having to go back and forth with them numerous times, almost nothing was covered by the warranty. The only thing that was covered was our headboard and it took almost a month and a half of fighting with them in order to get it. It was a total scam and a waste of money. We will never be buying anything from there ever again.
Excellent experience, our salesman was very knowledgeable and knew every detail of the materials of our purchase. Delivery was very smooth and the guys were very helpful! Would absolutely Recommend!
Very helpful very professional and much appreciated for the color and sofa I wanted.
Need a mattress? Go see Antonio. He’s the best!
Donna and the manager was very polite and helpful. They worked with my needs and we were able to work a deal that worked for me and my family.
awful don't do it. bad quality, worst customer service. you are better anywhere else than buying from here.
Ashley in Paramus is great saleswoman was great no pressure delivery guys were great and on time5 stars
Amazing selection, quick delivery and friendly delivery services
What a pleasure shopping here. So much to choose from and our salesman Doug was amazing! So helpful and honest. Patient and I got an amazing deal for a couch and loveseat. Such an easy and nice experience overall!
The sales rep Donna, was very helpful and listened to our needs and what we were looking for. Thank you Donna … job well done. Excellent representative for Ashley Furniture
Great experience and great help!
Beautiful clean well organized store! Lots of choices! Laura was so nice and helpful.
I am extremely happy with the service I received from Ashley Furniture. Jen is amazing, she is knowledgeable and friendly. She walked us through the store to help us pick out a couch, mattress and coffee table. She probably spent two+ hours with us. She even gave my kids goldfish and water. Then when we were filling out the paperwork, Juan also came over to help and he was amazing as well. The delivery was smooth and on time. When the delivery men noticed that the legs for the chaise were missing, they called it in on the spot. I spoke with the rep while the men were still there. The rep then called me back the next day to confirm the legs would be on the way in 7-10 days. The service is top tier and the furniture is great too! 11/10!
(Translated by Google) The products are of very good quality and the service is very good. The guys who made the delivery are extremely careful and polite. 100% recommended (Original) Los productos son de muy buena calidad y el atendimiento muy bueno. Los chicos que hicieron la entrega son sumamente cuidadosos y educados. Recomendable 100%
Antonio is the best. I appreciate coming into the store and able to find something all the time. I roamed to another location was completely ignored I took a picture of what I wanted and showed Antonio and he ordered it nude and easy but I will never go to another location besides Paramus again so therefore I highly recommend Paramus as the best experience if you want to shop. See Antonio.
Very good
I’ve ordered from Ashley few times and every time, I was so happy with my experience. Today Frankie helped me with my dining room table purchase. He was professional, kind and made my purchase so easy. I would highly recommend him and Ashley in Paramus.
Everything about today’s experience was professional a pleasant experience.
We went in today looking for a sectional. Jeni was super helpful and friendly she listen to everything we wanted and help us find the perfect set
Antonio is the best
Ramin Ryad Is the best! Super knowledgeable , not pushy and very nice!! He helped me furnish our entire house. Will definitely shop with him again!
Antonio was super helpful and so kind to us! He gladly answered our many questions and helped us find just what we needed.
Very professional encounter Courteous and helpful in buying ideas I am very pleased with my purchase at Ashley’s furniture
I had wonderful help from Donna who picked something perfect for my family room. Delivery was top notch
Jenny & Frankie!!! Thank You so much for everything for going beyond the impossible to get my Wall art set ❤️you guys are the Best.Have a wonderful Thanksgiving ❤️
We ordered a one seat sofa and one of the legs broke (the day after delivery) because of faulty manufacturing. Ashley Furniture is refusing to help in anyway.. not even coming to take a look to help fix the situation. We would highly discourage ANY purchase from this company. You’ll be scammed and left with non-functioning furnitures.
(Translated by Google) Nice furniture (Original) Lindos muebles
Jeni was amazing and very professional with us! She guided us in the right direction and knew exactly what we needed. Thank you again for all your help
Excellent customer service and delivery.
Decent service
Movers were professional and careful.
Amazing store experience. We went to look for a gift and we got a warm welcome and a tour of all the different types of the product we were looking for. We didn’t buy because we are just starting to look for this gift but we did buy some accent pieces that were on sale! Great store and great staff.
We loved our experience at Ashley furniture. My husband & I recently bought a house and was just going to “window” shop and get ideas of things we wanted to get. Our sales associate was Kleny and she was wonderful to work with. She gave us the space we needed to walk around narrow down our options. she never made us feel pressured or pushed us to pick a style we weren’t 100% happy with. She was extremely friendly and gave us her opinion when my husband and I couldn’t decide. We ending up spending 2 hours at the store and we are so happy to fill our new home with all the furniture we bought.
Helpful and engaging. Thank you.
It was a pleasure working with Jonathan at the Paramus location. Upon arrival he was extremely helpful and very professional, he had great knowledge about the product and didn’t mind answering all my questions. He even offered us coffee & tea while waiting on the paperwork. At the end he text me his business card. I look forward to contacting him for any future purchases as well as referring family and friends to him at this location. Great experience overall
Frankie was our sales associate and he was amazing! Very informative and patient! I highly recommend asking for him to help you and your family find any of your furniture needs!!! Thanks so much Frankie!
Fazny was fantastic on walking us through the purchase of a new bed frame, mattress and couch for our new house. Helped get the lowest pricing possible and was very knowledgeable and had great time management to get us out of there in a decent time. Thank you!
Laura ajdari made my experience easy with her knowledge and professionalism
Austin was super helpful and knowledgeable when my husband and I were unsure which pieces would match the vibe and layout of the room we were furnishing. He was kind and patient, which allowed us to gracefully make a decision without feeling pressured. We will be going back to see Austin again for our next purchase.
Buyers please BEWARE when purchasing ANY mattresses from Ashley Furniture specifically the Ashley brand!!! There’s no satisfaction guarantee! No warranty at all! None!! I just purchased a couple if things at Ashely almost totaling $5,000.00, one them was the Ashley Sleep Gruve 12 Inch Hybrid Queen Mattress. This is by far the WORSE mattress ever and the worse purchase I have ever made! Poor quality, EXTREMELY uncomfortable! Its Just a bad mattress!!! Ive had this mattress for 15 days and have been waking up with back pains every single day! This is causing me more medical problems then what I already have to deal with on a regular basis! Customer service was terribleeeeee!! I called them to start some type of claim so that I can exchange it for a different one and to my surprise there is no guarantee/warranty on the mattress! They refused to assist me in resolving the issue. They will not do anything about it, instead the rep suggested I resell the mattress to some else so that I can purchase a different one! I am now stuck with something that is causing me pain! At this point I rather sleep on the floor! Personally, I think that Ashley Furniture Store doesn’t care about their customers nor how satisfy they are with their products, they only care about the money! This was my first and last time I will buy from them! Very disappointed!
I was looking for a large table. This is worth the price! Super happy with my purchase.
Our salesperson, Rimon is so awesome!!! He has great customer service skills. He was very polite, patient and very accommodating with us. He explained everything in detail. Before we went to Ashley, we visited some major furniture stores in the area and nothing compares to the service we received with Rimon.
Great experience overall even with needing to push back delivery date due to my house not being ready to accept furniture.
Very professional!
We came into Ashley furniture looking for a sectional. We were met at the door by Jeni. She he spent time showing us all the options that were available and the advantages of each. She also answered all our questions and worked to get us the best deal possible. Jeni and Ashley furniture will be the first place we go when buying furniture in the future!!!!
Made a number of purchases over the past month for the new house. Antonio has been excellent through it all and the delivery teams have always showed up on time and been very clean, quick and professional. I had a minor issue with the first delivery on one of the beds but the delivery team made sure they corrected it to my satisfaction prior to leaving. I'm extremely happy with Ashley and their entire operation.
Jonathan Ortiz was my sales person. He was extremely knowledgeable, and showed me several options of sectional sofas that met my parameters as well decorating style. He listened to me and only took me to see the sectionals that would work for me. I loved his sales style, he wasn’t pushy and he was very professional. Thanks to Jonathan I purchased a sectional sofa.
We found all of the items we needed to furnish our new home at Ashley. The salesperson took the time to really navigate us in the right direction in choosing the best pieces for our home. The furniture is modern, well-made and sturdy, and will last years in our home!
Kevin in the bedding department was absolutely fantastic, and we highly recommend if you're looking for a bed to see him first.
Very nice and good service. Jonathan and Antonio are good employees.
My husband and I had the pleasure of meeting Donna, and from the minute we walked in she was extremely patient with us. After working with us she gave us the best design ideas which helped us decide on what we were buying. I highly recommend Donna! Great customer service, a pleasure!
Buying my sofa in the store was a very good experience and my salesman Kevin was a total doll! Even brought me a coffee while working out the details. Delivery was half hour earlier than expected and driver actually asked me for a tip for him and his 2 men before they even took my old sofa down to the street. Then they rushed the entire delivery barely giving me a chance to clean up under my old sofa before they put the new one in.
Frankie is amazing.. warm, caring, knowledgeable and has given us great advise and direction. We highly recommend you come see Frankie at Ashley!
Great experience. Bryan was the best sales representative. He was kind, knowledgeable & very professional. I would recommend this store to anyone looking for furniture.
Juan was fabulous. Found everything I wanted
Awesome service! Frankie was amazing and super helpful!
Reggie great customer service. Bought my mattress and furniture with him a couple of years ago and I was so happy to find out he was still in the store and I never doubted that he was going to give me the best prices but must of all best customer service. Just purchased a dining table another mattress and coming back for out living room set. I definitely recommend him with any doubt. Thank you Reggie. God bless you.
Kleny gave us exceptional service and we found 5 fantastic pieces for a great price!
Amazing experience compared to the other furniture stores I have been at! If you looking for furniture go here and ask for Frankie. He will learn your style and be with you the whole process.
just bought new sofa. I always shop Ashley for furniture, never been disappointed. great salespeople too.
I couldn’t b happier with our super sales person Reggie! We were at the store so often with questions and he was so patient with us. We were treated like family and couldn’t be happier and excited about our furniture. Thank you Reggie you are the absolute BEST! Debbie at the front desk was an angel set up and explaining delivery. Love our Ashley Nanuet store friends.
Omg have been so much in my life lately I had to get a sofa and I walked in and Austin said hello and he didn’t follow us around he asked what we were looking for and gave us the time to look and see what we liked. We had a few options and came back to him he was super nice and super accommodating and I definitely recommend anyone who wants a sales person who really cares about what you like and need ask for Austin.
Antonio was extremely down to earth, a pleasure to work with. He made the buying process super easy. Considered our needs first, didn't see us as just a sale. Would recommend him to work with!
Antonio was pleasant and very welcoming. I would recommend hands down. He is the person to see!!
My wife and I went into Ashley Furniture store in Paramus, NJ where we met an awesome Salesperson named Antonio who was simply amazing . He paid attention to our needs as well as likes and dislikes and found us everything we wanted and needed .. If your ever in Paramus , NJ and need quality furniture from Ashley ask for Antonio and I promise he will not disappoint.
Our salesman Reggie was awesome! Very informative and helpful with guiding us to the right purchase!
I am super excited for my bed set
Excellent service!
Jeff was fantastic. Helped us with everything we needed. Highly recommended
Most trusted furniture company~♡ Fast shipping delivery and all pieces are beautiful 😍
Great store! Great products! They did miss a part for one of our beds out of the three. But on the third delivery 📦 everything was there and they did a good job. I mean we spent almost 20k On new furniture for our house!! 😊☺️ but they accommodate for us which we appreciated! Thanks Ashley! Juan the manager was very knowledgeable on our first trip and Frankie for our second purchase! It’s important to feel welcome when you’re spending that type of money. Thanks again!
THANK YOU LAURA! For having fairy dust in your pocket just like I knew you would! 🫶 our furniture arrived right on schedule and the one piece we were told wouldn’t DID! Because she is the absolute best! We are so happy! Our whole vision will be complete for the day my in-laws arrive. Thank you so much
Found the perfect furniture that fit our space, budget and styles all thanks to Jeni!
Nice store with friendly staff that helped quickly and effectively.
Very good shopping experience. They listened to what we needed and weren’t pushy. Delivery was prompt and exactly as they promised. Would recommend in the future.
Ashley homestore in Paramus stopped by today with my dad and our sales representative Laura A. Is the best!!! She took care of us from the minute we walked in, very professional attentive to what my dad wanted and did her job with a smile..thank you Laura for making our shopping experience a delight!!
The sales associate Jonathan was very knowledgeable and helpful with my purchase. He explained everything as the transaction progressed. He was very friendly and courteous. I would recommend him to anyone visiting Ashley Furniture in Paramus.
Went in to look around for a new couch and dining set & had the pleasure of working with Laura. She was very helpful and made sure I didn’t feel pressured into buying; very personable and detailed in explaining all the options available to me. Highly recommend taking a visit! Ask for Laura!
Perfect no issues with the purchase or delivery. We will purchase our furniture from here in the future
Absolutely amazing customer service...very considerate and the lady who helped us Laura was amazing amazing...
Don't buy here!!!!! Customer service is a nightmare. How can a company tell you that once, stock merchandise, is delivered, you can't return it? Seriously?! Not happy at all!!!!!!!
This my 1st time bring anything from Ashley Home Store. But it will NOT be my last. My salesmen was DOUG (New Jersey). He was AWESOME!!! I had bank issues but he hung in there with me and made my purchase a reality. He’s Customer Service was both Old School and Impeccable…..The staff joined in to HELP ME and they worked as a team…..YESSSSS!!! I will always remember them. I have not had that level of Costumer Service in a VERY LONG TIME😳😳😳 You guys ROCK and I will def. be back!!!❤️❤️❤️
Ashley sales man was courteous professional and knowledgeable He helped us make the best choice for our needs
Franklin was so helpful in selecting a beautiful dining set for my deck! I was very happy with his customer service. I highly recommend him, and his manager was also a pleasure to work with.
Our salesperson Frankie was amazing he was patient and gave us time to decide as we shopped the store. When we returned to the store a few days later to make our purchase we made sure to ask for him. Great service.
I was extremely happy with the way Doug handled me. He was very patient. Answered all my questions. Gave me detailed information. Just a great experience and I am extremely happy with my new furniture!
Timely delivery, good crew…assembled and cleaned up
Kinda of early to post a review as I just made my purchase last night. I'll update when I receive items and everything goes smoothly. I can say that salesman Frankie was great. Put up with me and the spouse gracefully. More to come. Update 9 days later great service. Delivery Went fine everything was quick and easy. I have to go with 5 stars here. Was a small spot on the back of the couch due to packaging but the delivery dispatcher was on the phone with me immediately and I'll be sending somebody out. Very happy with my purchase so far.
Great experience throughout. Furrniture that we purchased looks great. Exactly what we expected.
Rimon was absolutely wonderful. He guided me through the entire process from start to finish, while also making sure I had time to consider my options without feeling pressured. I would absolutely return just to work with him!
Antonio, the sales manager in Paramus, was fantastic. Showed me options I liked and worked with me to get a great sale price. Then found a way to get the couch I bought to CT. Excellent experience. High key recommend.
Frankie was amazing! So Knowledgeable and quick to answer any questions or concern. We had a very positive experience
Ashley surprised me all around. They gave me the couch I wanted at a the price I wanted, delivered it, and set it up! I was truly amazed by how professional they were all the way through and how quickly they got this all done. I am in LOVE with my new couch.
If I could give Jeni (my sales representative) 10 stars, I would!!!! I have been to roughly 15 furniture stores with mostly negative experiences, but then I finally got lucky to have the privilege of getting the most knowledgeable & easy to work with salesperson named Jeni. Jeni was very attentive to every one of my family’s needs & it was by far the best experience I had shopping for my new bedroom set. I felt so comfortable working with Jeni, it was as if I was giving a very good friend or family member my business.
Me and my wife walked in with expectations of finding a bed and Frankie helped with just that! Super helpful and great guy overall.
Showroom is great. Lots of styles. So many accessories for furniture and rooms. Very helpful professionals.
We worked with Joe Marrara and I have to tell you it was a great experience. He was extremely knowledgeable and personable. He really helped us sift through all of our options, making us feel pretty confident about our purchase. We would definitely ask for Joe the next time we need a piece of furniture Thank you Joe Lou and Franny Renshaw
Great experience!
Extremely positive
My partner and I had the pleasure of an incredible experience shopping at Ashley Furniture. We were immediately greeted by Juan Estevez who helped us with couches and got us a great deal on the couch we were looking for. He continued to text and follow through with us until the order was placed and was helpful in meeting our expectations. I highly recommended Juan and Ashley Furniture for your home needs.
They stole our money and gave us a broken furniture. DONT BUY HERE. CHEAP MATERIAL
Frankie was so helpful and understanding. Went in for one thing and came out with a whole new bedding.
Excellent customer service, great experience, Doug Hollander was very professional, I appreciate his professionalism and service, highly recommend! Thank you!
Donna was absolutely amazing !!! Very helpful and patience! Very professional and took great care of us. The entire staff was truly amazing !! We will definitely be returning to make another purchase.!!!
Our sales representative was amazing and delivery was excellent and the living room set is absolutely gorgeous, 5 stars all the way!!
Rimom was so helpful!!! As someone who is just starting out he was so nice and considerate. I will be recommending him to anyone looking for furniture.
Joe was amazing helping us purchase a dining table at Ashley Homestore - Paramus. He provided us with an amazing customer service and great tips to kmake the experience top notch.
Outstanding service and delivery
It was such a pleasure to have Frankie as my salesman! Ask for him the next time you shop in Paramus
I am happy with my new mattress, I sleep more hours and better and above all my back does not hurt, the previous mattress did not sleep because my back hurt a lot. My sleep quality has improved a lot. Thanks to Ashley for the change of my new mattress, thanks for the service and for the concern that I think differently. Thank you.
Doug was very helpful in finding us a bed. He made the experience quick and easy.
Frankie was very helpful and attentive, would absolutely go to Ashley again because of him.
Ramon & Joe we're great! Very efficient, personable and helpful. They worked with us and got us a great deal on a sectional. Highly recommend
The salespeople are very friendly and Rimon was super helpful and courteous. I am a repeat customer at Ashley and recommend you visit them for service and price!
Frankie was extremely helpful went above and beyond to make sure we were happy with our purchase when you go to Ashley in Paramus nj ask for Frankie
Jonathan took his time to really help us find what we really wanted to buy. And today the same day we bought our new dining room table all in the matter of time. And have the best shipping as possible and most amazing experience.
We arrived here with little hope after leaving another Ashley’s location and not being satisfied with a previous order. Jonathan greeted us with a smile and a great energy. He quickly helped us get the correct bed we wanted without hesitation. Debbie assisted with our exchange and making sure there was clear communication and throughly explained the process. Thank you so much Jonathan and Debbie for shifting our experience into a positive one and making it happen! Amazing customer service. It is truly appreciated!
Stopped by today to pick up a mattress and was immediately helped by Frankie. Very nice gentleman and made the process of buying a large purchase stress free. Thank you Frankie
Frankie is the best sales person I'll ever delt with. I said I wouldn't shop at Ashley's anymore after a negative experience. However, Frankie definitely changed my mind. He was knowledgeable, helpful, and super friendly! Thanks for everything!
Frankie the sales rep was beyond helpfully to my hole family he was beyond perfesional and I will continue to come to this location only if Frankie is there
The delivery was 123 they came in very friendly and did the job in less than five minutes
Rimon, was a help from the moment he introduced himself to us. He was pleasant, not pushy and informative. He asked what brought us there and we explained we were looking for a large u shaped sectional. He asked in what color scheme, plush or firm and immediately took us to see what turned out to be our ultimate purchase. Rimon, took his time to make sure we saw different price points, slight color variations and set ups and allowed us to make our minds up. Rimon was a gentleman and a true professional. When we explained that we had come there at check out because Bobs store of Paramus completely blind sided us with a cancellation of delivery the day before promised delivery of 7/30/22, Rimon spoke to his manager and returned with an additional discount for us to make our experience the best furniture purchase in a very long time. We thank Rimon very much. Can’t wait for our new furniture to arrive in three days.
Very helpful and flexible. Fair price and pleasant experience! Ask for Jonathan or Rimon!
Frankie was patient and did not pressure us at all He was very helpful and polite !!
Frankie was great!
Great experience with this store specifically. Rimon was our sales person and he went above and beyond, even through an exchange we ultimately needed to make due to space in our home. I highly recommend this Ashley homestore. Thanks Rimon!
Rimon and Joe were extremely helpful! They were very attentive and professional! Left the store happy with my new purchase! Definitely going back to them!
Rude staff. Visited this store on a very hot day over the weekend. Greeted by a staff member, Jeni, who asked us why are we there and we said we are looking around. To that she responded sarcastically, “oh well enjoy the AC.”. Made us feel terrible as if we were there to enjoy just the AC. We decided to leave the store and stopped at another furniture store on our way home for our furniture needs. I guess the cancel culture is real lol.
Great sales associates! Very knowledgeable and very smooth transaction! Will come back toAshly if we need furniture
Frankie was very helpful showing us different bed frames to choose from. Ended up loving our set!
Donna was absolutely wonderful! Super attentive!
Great job and flexibility was awesome
Frankie and Jeni were fantastic!
Nice selection
BUYER BEWARE! I’ve been a long time customer of Ashley Furniture from bedroom set to living room. This was my first time purchasing at the Paramus store as I just moved and needless to say they will not be getting any more business from me. Not only did they sell me an item that is defective from manufacture but they have refused to assist me in resolving the issue. I purchased a nightstand to complete my bedroom set and the color doesn’t match, the craftsmanship is horrible, and the piece isn’t even completely painted! Aside from the fact that they lied to make a sale, they also have horrendous customer service. I even brought the piece back to the store to show them in person the issues and they still refused to make things right. Pictures are attached so you can see the quality of what you’ll be getting if you shop here. Don’t waste your time at this store!
Donna was very warm and friendly and made our buying experience easy. We would highly recommend her!!!
Antonio was great and very helpful.
Jonathan and Doug helped us out with our shopping. They were extremely knowledgeable, friendly, and professional. I will definitely return for future furniture purchases!
Joe is always helpful, he doesn’t oversell, but makes me aware of the things I need to know. He’s courteous and honest; very easy to work with and patient!
Laura, was absolutely delightful, helpful and knowledgeable! My experience was superb and I'm excited to receive my new couch! Ask for Laura when you entet the storein order to get top notch service!
Got a new furniture set in less than half hour. Frankie gave us a really good deal.
Great experience shopping there. Great and durable furniture.
Rimon Ashley furniture store in Paramus!He is the greatest salesman I met !!I wish I can give him 10 stars and more😊
I came looking for 2 outdoor wicker/swivel chairs — Rimon was extremely helpful, kind and professional. If every Sales Associate were more like Rimon, the word would be a much better place.
Ashley's prices are fair and all of my Ashley's furniture has held up very nice so we are back for some upgrades! Frankie was amazing and super helpful. This purchase was easy and fun! Thanks so much as first time parents we definitely needed that! Go see Frankie today!
Rimon was amazing. He was helpful, attentive, patient and very informative. He was not pushy like many salesman can be. All the staff was friendly and attentive. I’m so happy we got our furniture from here.
Very nice experience! Beautiful items at the store and the customer service are excellent! Delivery was good. The guys were careful when assembling all my items. Thank you to ALL!
Look for Antonio Tucci...he is amazing! Friendly and helpful. Ask for Natalie if you need designing advice.
ANTONIO TUCCI WAS TOTALLY AWESOME !!!
I love everything about Ashely Furniture
Great service and I love my furniture!
Frankie was very helpful finding us the right couch and color end tables for our house. Service was great !
Jeni and Antonio are absolute legends! We went to 5 different stores looking to furnish my new Manhattan apartment and this place was by far the best bang for your buck. Jeni was a delight: she was with us every step of the way, gave it to us straight (and with humor!), and worked with us as if she was furnishing her own apartment. Then Antonio joined the group and tied everything in a bow to send us home happy. Such a great experience, will definitely be returning soon!
Good products, fair prices and wonderful sales people.
Excellent service by a very knowledgeable sales person, Donna Heskins.
Antonio is the best!
Antonio was a helpful and knowledgeable salesperson who made our purchase quick and easy. I would definitely recommend him for future furniture purchases.
Antonio Very professional and courtesy, great experience.
My fiancé and I had the pleasure of working with Donna upon searching for the perfect furniture for our newly purchased home. She was beyond amazing to work with - personable, helpful, directed us to the exact pieces to fit our vision, and got us the best prices possible. She made the entire process seamless. I highly recommend asking for Donna of Ashley Furniture on rt. 17 in Paramus if you need help with any furnishing, both big or small projects! Thanks Donna, you are a sweetheart!!
All the men were awesome! They were informative and helped us out! We will be back to do more business with Ashley Furniture
Amanda Pacciulli was really nice and greeted us and helped me and my wife with the couch that we wanted.
Great experience purchasing my furniture at Ashley, Al was definitely a great help and facilitated everything.
Very good experience, shopped at a few places and had the best customer service experience at this Ashley location along with finding a beautiful high quality couch. Thank you Frankie & Juan for being so informative, thorough, and helpful.
Sam was super helpful and informative! Very friendly and excellent customer service.
Frankie was a wonderful sales person, very helpful, and quick and to the point! Will be back for more furniture in the future
I had an excellent experience shopping for my daughter’s bedroom set, Donna was great helping me find everything I need, at very affordable prices and convenient financing options, I will definitely shop here again.
It was great. The staff there was nice. Amanda was especially friendly and welcoming
I have purchased three furniture items from Ashley Paramus. My Rep Jonathan is a great salesman. Never pushy to sell me something. He explained every question I had about my purchases. He kept me in the loop about when item will be delivered. I will shop there again fir future furniture purchases. I recommend this store.
Johnathan was pleasant and explained the positive and negative of our particular purchase. Very personable.
Frankie was so helpful! Wonderful and thorough service!
Please give Frankie a raise,he understands the assignment 100%.He was very polite and patient and has such good customer service.The best sales agent I’ve ever encountered.He offered us water,coffee and snacks which made our shopping experience even better and he was very informative.
We had a great experience with the sales agent Frankie he’s a great guy with good customer service 💪💪💪
Donna was amazing! I got exactly what i wanted!!
Tucci and Frankie were very helpful and friendly. Bought a lovely couch and loveseat
Great quality furniture and even better sales reps! Found just what I wanted and she helped me find the perfect recliner to complete the look. Highly recommend
The furniture is nice. Here's the thing, the salesman said to me when you're ready to buy then I'll help you. A little more tact please.
Great place and personal is accurate and respectfull
I bought a mattress. It was the easiest experience. The salespeople were friendly. Delivery was quick and my mattress was delivered on time.
Samuel brooks at Ashley store in Paramus was very pleased and patient to help me perchase my new home furniture recommended him definitely. Very friendly and honest.
Sales personnel was very professional and helpful!! Excellent service!!!i just ordered more furniture love the salesman Rimon
Frankie was very helpful and provided exceptional service!
Frankie and Mr Tucci are awesome and helped me find everything I was looking for within a half hour!
I work with Frankie and highly recommended him. He was so very kind helpful and patient with me He went out of his way to make sure we were satisfied. I would definitely come back and ask for him as well as send him referrals. Again I highly recommend him. S Strick
Frankie was very patient and courteous. Would highly recommend.
It was a pleasure working with Frankie. He friendly, not pushy and very helpful. We left very happy with the decisions we made today!!!
Frankie was exceptional! He was patient, knowledgeable, and thorough with our visit. We came in looking for a sectional couch as well as bedroom furniture and he was able to get us exactly what we wanted. We now have the perfect couch and bedroom furniture at a fair price. Would recommend this store, Ashley Furniture, and especially Frankie to anyone!
Amazing help!!! Great deals…..
From personal experience, it’s a blessing to have met Frankie and Jeni. Most patient pair I’ve ever met. They were there from start to finish making sure our desires and visions were met. Starting our new journey fresh and especially with a new born on the way, they made the whole experience for us amazing and smooth. We truly Appreciate their professionalism and hospitality. You will not regret choosing them the next time you step in to Ashley’s Furniture in Paramus!
My name is Anthony and I am a first time renter in first time buyer at Ashley’s furniture in Paramus. I can honestly say that I do not believe I could have had a better. I was assisted by two associates Frankie and Jenny. They were truly amazing helped answer all my questions while making my experience as smooth and comfortable as possible they are True professionals. If you are looking to buy items for your home furniture etc. do not hesitate to go to Ashley’s in Paramus they will ease your mind and hope you get everything that you’re looking for you won’t regret it
Has an amazing experience with Antonio. He was knowledgeable, respectful and helpful. I was able to complete my needs in one visit with him. So happy to have ran into him, top notch sales person. Thank you!
Frankie was very helpful, I had been to multiple stores earlier today with no luck. Thanks Frankie 🤝
Ashley is a great place to shop. They are very helpful throughout the time anyone spends there. They have fast delivery.
Bryan greeted me n was personable n helpful in helping me choose what I needed in dining room sets. He was accommodating in In dissembling table n brought everything to car. Very easy. I am pleased with the smooth transaction.
I had a great experience with Kleny picking up my dinning room set and coffee/side tables. She is absolutely the best!! I highly recommend this store to furnished your home.
Antonio you was a great salesman! He helped us from the very second we walked in and was very honest, thoughtful and overall so kind. If you’re coming here, make sure you see Antonio!
Shopping in the store was easy and effortless. Shipping was super fast, and they came early in the morning to put together and were done in under 10 minutes
(Translated by Google) Very pleased with the service provided by Juan Estevez and Amanda pacciulli, they met all my expectations... (Original) Muy complacida con el servicio brindado por Juan Estevez y Amanda pacciulli llenaron todas mis expectativas…
I highly recommend you come here and check Rimon for all your furniture needs. Very professional and able to answer all your questions. He can as well work with you with multiple financing options.
Frankie was a great help!
We bought our patio set with Jonathan and he was super helpful! Very easy process and he explained everything to us. It was a pleasure to work with him.
Joseph Marrara is the best! He is so lovely to deal with and helped me out a great deal! Joseph took all the time to help me out when I was being indecisive. I’m so happy I purchased my couch and painting from him.
Donna was fantastic and so thorough!! Thank you!
The man who helped me, Raymond, was exceedingly kind and helpful, would definitely recommend:)
Outstanding service, Bryan at the Paramus location is very knowledgeable, patient and eager to fulfil your needs.
Total furniture purchase was excellent!!!!! Very professional!!!!!! Samuel Brooks, sales advisor was awesome!!!!! He took great care in setting up delivery and notifying us of every detail !!!!! Great customer service!!!!! Set up and delivery was excellent!!!!! Punctual and very professional crew!!!!! Entire experience from purchase to final delivery was excellent!!!!! Definitely will recommend Ashley to everyone!!!!! Great quality piece of furniture also!!!!!
Our salesman, Sam was fantastic! He was very helpful in giving us options to narrow down our final selections. We got a good price and delivery was great. Next time we need something we will go directly to Sam!
Frankie was very helpful with our sectional purchase
Frankie was super patient and took us through our options. Even moved chairs around when I wanted to see what things looked like together. Plus they have excellent coffee!
Thank you Debbie for the great service and savings!!
No pressure salesperson. The store had variety of furniture to select from. Reasonably priced and fast delivery.
Frankie was very patient great customer service!
Jonathan and Jeni from in-store sales rep are very helpful. I don’t know anything with interior designing for my small condo. But Jeni helped me chose the best furnitures that would fit in. Also I’d like to thank the delivery team Mario and others that they handled it with care.
Antonio was super helpful, personable and patient with us as we’re buying for our first home. He made furniture shopping actually enjoyable. He gave us our time to look on our own and was always right there when we needed him for questions. He made us feel like we were getting the best bang for our buck and it’s much appreciated!!!
Juan was a pleasure to work with! He was patient and helped my mom find exactly what she was looking for. We would definitely buy from Ashley again.
We just moved to NJ and visited several furniture stores looking for what we wanted! This store is absolutely amazing! Huge selection of furniture and the staff is wonderful! Frankie and Juan were so helpful in making our purchase! 100% will be back and recommend!!
Mr Payano was very helpful and patient with me in assisting to find my bedroom set.. very grateful for his help and honesty..
I recommend Ashley furniture highly. We have bought a sofa last year that is terrific. And just recently bought a new mattress from them and was helped by Juan and Laura. not only was the product exceeding my expectations but customer service thing was first class
Very profesional staff Very friendly people, good quality and prices!!
This was my first experience purchasing furniture ever. Prior to going to Ashley, I saw a few other furniture stores but nothing compared to the service I received at this store! Joe greeted me warmly and knew his limits of how he could help me. He introduced me to Jeni and they both worked as a team to help me get what I needed for my first and new home! Jeni understood what I was looking for just off a few pictures. This was an amazing experience and I will highly recommend Ashley Furniture on Route 17 to my close friends and family in the future! Thank you, Jeni & Joe !!
First, I really like the furniture purchased. Kleny was a wonderful salesperson. In March I purchased a recliner and double recliner sofa. Only the sofa was in stock so that was received in a few days but came with only one power cord. I spoke with customer service a few times and was told I would get it in 2 weeks. It's now mid April. Still no word on my chair so I called again. My chair has been in stock for a while but I was never contacted. If I didn't call, I'd still be waiting. And the power cord won't be in until June. I understand the supply problem but would have liked better communication. Also, I thought both pieces matched. (Recliner was charcoal at the store, sofa was sand). They are different colors and style. Again, I like the 2 pieces but disappointed in the differences.
The sales personnel are friendly and worked with us to find is waht we wanted. We had the two separate orders of furniture delivered on the same day and assembled by an Ashley team. Ashley's delivery department made sure we were notified of the delivery specifics well in advance of the day of the delivery and narrowed down the delivery window as the day approached. The delivery and assembly team were polite, efficient, knowledgeable, and clean. Overall we had a great experience and would recommend this store and delivery team to friends and family.
Sam was very helpful and professional. He followed up, wasn't pushy or aggressive. It was a pleasurable shopping experience.
Go see Brook Lin! She is fantastic and so easy to shop with. A true professional!
Frankie was very patient. Great salesman!
Antonio Tucci is a fantastic sales manager. I had a pleasant time furnishing an apartment based on his recommendations.
This is my store of choice. Every time I come here everyone is very helpful, polite, and knowledgeable. My last trip there. Jeni Arnold was awesome and patient with me!
Went here after work with my roommate, and noticed that the prices are twice as more expensive in person than on the website. Delivery times are too far in advance and don't appear to be accurate. Tried to persuade me to finance and get a store credit card. Ultimately left and went somewhere else!
PROS: This was a very nice and clean store. The staff was nice and the layout was very organized. They had all kinds of furniture throughout their showroom. CONS: Their inventory was very low and prices were higher than what they were on their website. The showroom floor was smaller than their competitors as well OVERALL: Not my first choice, but if you're brand loyal and willing to spend the money then come to this place
Fabulous, other than the great furnitures Jonathan is there to help you fine what you need and want. Jonathan is patient, soft spoken, knowledgeable, helpful and kind. Jonathan went above and beyond. Thank you Jonathan and Ashley. I appreciate it a lot.
Donna Heskins was an amazing salesperson- she was personable and knew exactly which pieces fit my style. She made the whole process so easy & downright enjoyable. I felt like I was being helped by someone I had known my whole life, which is truly what makes the experience that much better.
I am giving one start because of the product they have. But I am taking away all the stars because their delivery system and customer service is horrible. Also they are very good in keeping the important information to fool the customers. We bought a sofa and bed from them. They did not delivery on the promised time. We wrote a bad review which triggered them to help us with our order. They requested us to delete the review and give them a chance to help us. Trust me not worth it!. They did not tell us that they will be delivery the sofa in one piece and would charge us extra if we want the sofa sent in pieces and then assemble. This we got to know when the sofa arrived and they could fit the sofa in the elevator. We had to return the sofa eventually. The delivery guys were literally throwing away our bed. Thankfully nothing broke. We had to do so many follow up for our refund. We did get the refund but guess what, they never refunded the protection plan. We took protection plan for the sofa since it was white color. The store said it is for sofa. When we again spoke to them they said insurance was for both sofa and bed. Well, we never asked for bed and they never informed it was for both. Its been 3 months and we haven't received the refund for our protection plan. I would never ever recommend anyone to buy from here. Horrible experience!
Got exactly what we were looking for! Our salesperson Debbie was attentive and helpful!
Joe Marrara is hands down the most patient, knowledgeable salesman at ashley furniture. Upon entrance his warmth was felt and he i never felt like i was being pushed to buy something. His honesty and overall knowledge about the products that i bought today was superb. He also introduced me to Juan Estevez whom was also so genuinely nice, patient and knowledgeable about purchasing a mattress. He really got in depth about my sleep patterns and how we could better them and which mattress was the best for me. Thank you guys, take my recommendation and see these two men for your next furniture purchase.
My son and I entered the store about 30 minutes before closing last night. We recently leased a 2 bedroom, 2 bath duplex and needed to get furniture as we are moving in next week. Doug, the salesman who greeted us upon entry, was great. He worked to understand my budget and helped identify some great options that offered high value without being the most expensive items. He was also quite good with my son who has autism--very patient and engaged him so my son could feel like he was part of the process. While I don't expect I will need new furniture for quite some time, I will definitely return to this location and work with Doug again if the opportunity arises.
Laura was patient and knowledgeable. We had a very good experience at Ashley Homestore.
Jen was great helping us put together our family room furniture.
Highly recommend … the entire process was smooth and easy thanks to Z she made everything so easy , best sales rep in the store ask for Z
Very helpful and great customer service. Helped on deciding bedroom furniture. Thank you!
Juan and Frankie from Ashley’s furniture in Paramus are the “REAL PROFESSIONALS” exactly what consumer want!! Ashley’s furniture is very lucky to have two great assets at your company!!
My husband and I visited Ashley’s in Paramus and had a wonderful experience. Our trusted advisor, Z, was very professional, knowledgeable, and nice. We recommend for you to visit this store. Ask for Z! She’s amazing.
Great furniture and friendly people. Brooklyn helped us out a ton in looking at different options based on our wishlist. Doug helped us out as well. We left happy with the purchase and the experience!
Arnold was very polite and helpful. He had a great attitude and was very friendly. If I need any kind of furniture again I will definitely go see him!!!
Look for Franklin, he is very helpful, knowledgeable and respectful.
Went to Ashley furniture in paramus to buy a sofa for our basement. The moment you walk in you feel very welcomed but not overwhelmed which is my opinion is huge. The salesman Joe was super friendly and helpful. The prices are competitive with all the major brands.He didn't try to oversell us on anything and was very accommodating to all our requests. He even got our 3 year old paper and pen to color with😀. Overall great experience i will definitely be going back there in the future.
I have originally given three stars because of the store experience when I purchased my furniture.1 star is an over rating but a requirement in order to post a review.. Unfortunately, for almost 2 months now I have been given the complete runaround by Ashley home stores. I contacted the corporate office, only to find out each store is on privately, And just transfer me to every other department! This is regards to damages that were caused by the delivery team, and numerous emails and phone calls to not only customer service,but claims, delivery company,management team, etc..including a signed agreement that I would receive my reimbursement for the repairs since April, 2022. Even in this site..”Duran”being Concerned asking me to complete a feedback form, which I have already done at least eight times! It’s a joke !So no responseTo the date, I still have not received reimbursement. As I mentioned, the sales team was favorable, but they do not back their products or really care about the customer after the sale is made. For the past two weeks, I was told I would get a response within 24 hours and still have not heard back. Be cautious!…sales experience 3/22.I was pleasantly welcome by sales rep Debbie upon entering the store (unlikeR&F &10 minutes looking for a rep .)She was excellent & professional &because of her ,the sale was finalized. Just one little obstacle was I thought they would honor online pricing which was not correct.update :almost two months since They are delivering which caused damages to my home. Still waiting for reimbursement! The sales rep deserves five stars but it’s been downhill since
My first experience and purchase at Ashley. I found exactly what I was looking for and also a couple of pieces that are unique and I am excited to be getting. Kleny Rodriguez was a pleasure to work with. I came back with my sister and she made a purchase the same day!
I visited the store yesterday because I was shopping around for new furniture, Ms. Donna helped me with everything I needed, not only that, she made my experience amazing by giving me couple options with not only very good prices but also good quality. I really love u guys.
Jeni Arnold was absolutely FABULOUS!!!
Frankie P was amazing. Helped us with everything we needed.
Frankie was the best! Easy to work with, not pushy at all! He was patient while I looked at every mattress option they had! He got us a great deal and I couldn't be happier! I can't wait to get it home and sleep.
Antonio was Professional of the Experience & Explaining About the Furniture I bought A-1 👍
We were very lucky to have met and worked with Antonio at Ashley Furniture. He was so helpful, knowledgeable, and patient with helping us make the best decision while giving us all the best options for our budget. We were able to agree on a new bedroom set and dining room table. Which we are so excited about. We are so happy with our new items and appreciate all of his hard work getting us the best deals. Thank you Antonio for a well spent Saturday at Ashley’s furniture. Thank you!!!!!!!
Frankie was incredibly helpful and very kind. Made the shopping process smooth and informative. :)
Frankie P was really amazing. Great customer service. Very knowledgeable and easy translation. I came from a different furniture storage that was such a pain, but I’m so happy I came to the right place this time. 100% recommended if you are looking for furniture come see him.
Came in looking for a sectional. Thanks to Michael we found the perfect one and more. Great help !! I recommend coming to Ashley’s and asking for him. Thank you Michael, great, friendly and fast service !
Frankie Payano was a great help! He answered all of our questions and helped us find the perfect coffee table for our home! Perfect example of outstanding customer service!
Coming into this store and meeting Z (Zuleima) is the best thing ever happened to me during the search for new furniture. Z is knowledgeable, approachable and professional. She is great with customer service and always have the customer's need in mind when she make suggestions. She is so dedicated, during the selection process, also when the deliveries are made. She is there for me every step of the way. She follows up on post delivery experience, and is able to help me with some mixed delivery issue. If you are looking around, go to this store, and ask for Z.
Michael was outstanding, definition of excellent customer service. We appreciate that fact that he even approached us because like we told him, many other places overlooked us because we look young. And to be honest when we walked in other did not approach us but Michael stood in spot where he knew he could greet us. I love that he respected us and our opinions where in other places they brushed us off for being indecisive. Michael paid great attention to what we were looking for and made sure our couch would fit and that made us feel more confident in making our purchase. Lets not forget that the salesperson is a representation of the company , and he made Ashleys in Paramus our go to and we live in Brooklyn! . Michael is a great asset to your team!
Not recommended, they care little to not at all about the customer
Brook Lin was amazing and very helpful!
Very helpful staff, great deals! Willing to work with you.
Juan was such a great guy. He was very professional and got us a great deal.
Frankie answered all my questions throughly and honestly! Best customer service, puts no pressure on you to make a decision quickly!
Juan and Rimon are awesome sales rep. They helped me find to dining table and worked with the pricing to my budget. Thank you so much you guys are awesome
Taro was very kind and helpful.
Awesome experience at Ashley...quick and simple..Our salesman was awesome!!!. Delivery guys were as good as interior decorators setting up the furniture.
Walked in w/ my girlfriend, just looking to browse, since it was our 4th furniture store of the day. Then Michael showed up and here we are, $10,000 later lol. And not because he was a pushy salesman, but the complete opposite. His kindness, energy & engagement made it easy for us to find everything we liked and pull the trigger on the purchase. Came to find out he’s only been there for 2 weeks, but the man might as well own the place. Will definitely be going back to him in the future, and so should anyone else looking to buy furniture and feel great while doing it.
My boyfriend and I walked into Ashley’s - after having gone to 3 other furniture stores, not expecting much. But luckily we had the pleasure of running into Michael. He was great! Michael had a ton of patience, answered all of our questions and really understood the vision of what we were looking for. Not only that, but he was personable too, real down to earth. I don’t ever leave reviews (good or bad), but he deserved 5-stars. Thanks, Michael.
While shopping for a new bed with my husband, Donna, my sales associate really captured my style, and had lots of options for us to look at. She was very patient with me and even provided lots of insight about my sleeping habits, that I wasn't even aware of. Juan the store manager answered all of our questions and really helped us make the best choice for financing. He was straightforward and honest. Amazing team 👏
Best experience buying a King Size bed. Donna our sales associate was very helpful, patient, and professional. The store manager Juan, really knows Ashley's product and finance programs. He helped us tremendously with our purchase. True All Star team, simply the best!!
The sales rep Michael was very helpful and super nice. The shopping experience was great and we look forward to get our new sofa.
Rimon and sam were very helpful and made our experience super easy and fun! I defintely recommend this place for furniture shopping with such a wonderful staff thank you so much rimon
Frankie was a pleasure and beyond helpful! Thank you!!
Frankie was a pleasure and super helpful
Thank you Laura for your amazing service today! Your patience and your suggestions helped me select the perfect pieces for my new home! I can’t wait to receive them!
Sam was so very helpful and made sure to call me back. It was such a pleasant experience I have purchased several more items from him/the store
Rimon was an amazing help! He was very friendly and knowledgeable, had answers to all of our questions, genuinely looked for us to get the best deal, and went the extra mile to make sure our delivery came on time. He made the process as smooth and stress-free as possible. I would recommend requesting him whenever you are at Ashley!
Raymond was extremely friendly and helpful!
My husband and I had looked at what felt like hundreds of couches before we found what we were looking for at Ashley. Worked with "Z" who was absolutely wonderful, communicative and helpful. Highly recommend!
Our experience this time was very good. We did not feel pressure to make an immediate purchase. Our salesman, Doug was very patient with us & our many questions.
Joe was fantastic. He was friendly and knowledgeable about furniture. He understood what we wanted and helped us find exactly what we were looking for.
Antonio was fantastic. Helped us choose the mattress and bed. He was knowledgeable and very helpful. Extremely satisfied with the purchase.
Great store and salesman.
Antonio was our Salesman, he was professional, courteous and kind, he even went out of his way and retrieved a wheelchair for my 84 yo Mother, who walks with a cane. He was a complete Gentleman, he push her himself, he let us take our time and he answered ALL questions asked (believe me there was alot). If we're in need of anything else "furniture wise" we'll definitely be back and ask for him by name, he's definitely an ASSET to ASHLEY'S....KUDOS ANT 👌!!!
Immediately upon entering the establishment, our saleswoman, Z, was ready to help and guide us. She walked us through each question we had, and waited patiently for us to make a decision on which piece furniture we were going to purchase. She made the entire process easy, and more importantly, comforting and stress free. I greatly appreciate her help in picking out a new bedroom set. Because of her great service, I will definitely be coming back for all of mt furniture needs!
Frankie was excellent!
Brook lin was awesome she made our experience marvelous. Thank you so much.
Frankie is so friendly and professional
This was a very good day at Ashley Furniture. My mother and I came in to look at a bedroom set along with mattresses. Frankie Payano greeted us and immediately made us feel welcome. He wasn’t just a salesperson but a very nice person. He wasn’t pushy or just a salesperson, he was professional, and thorough. I would definitely revisit and talk with Frankie and his team.
Bought sectional sofa and bedroom set. Good quality furniture at reasonable price. Salesman Joe was very helpful and not too pushy. Very pleasant experience.
Laura helped my girlfriend and I pick out furniture such as couches, dining room tables, end tables and bed frames. We basically picked out our whole apartment with her help and she even convinced us to get a new mattress for a good price. Financing is great here and I recommend anyone to go here if they need furniture.
Frankie made my daughters & I experienced today easy, after shopping for their first apartment together. We spent almost 2 hours with him. His honesty, knowledge and expertise allow us to make great choices on our purchase today. It was our pleasure and he’s a great asset to your company.
Frankie was patient, kind and very informative! My sister and I were purchasing for our first home (so we already knew this was going to be an long and expensive process), but Frankie answered all of our questions and helped us to make informed decisions based on quality. I did not feel like I was talking to a salesperson, yet a friend that wanted to help us get everything we needed. We appreciate you Frankie and look forward to working with you again!
Large selection and salespeople were not very pushy
Frankie was awesome and helped us get everything we needed!
Wanted to recognize Juan and Jonathan for their exceptional customer service and knowledge of products. They made our shopping experience pleasant. Definitely recommend this location.
My husband and I bought a couch from Donna/Juan. Good experience. Not giving 5 stars because we got home and found the couch for $500 cheaper on their website. Luckily they price matched for us but it did feel a little slimy that they never mentioned the online price being different. My advice is to check prices online before visiting store and be prepared to discuss any differences. Donna was a sweetheart.
Great buying experience with Michael. He was friendly, knowledgeable, and made the process so easy. Highly recommend
TLDR: the furniture is pretty good for the price, the salesperson and delivery people have excellent customer service, but if something happens and your furniture is delayed, don't expect anything from Ashley. I decided to visit this store in person because I wanted to test out the couches before purchasing. The showroom was really nice and the employees were even nicer when you're there. I had two salespeople helping me with my purchase, one who was new and very nice and another more senior employee who was nice but a little pushy in her sales pitch. In any case, I ordered a couch and dining table set about a month in advance from our move-in date, and was assured that I could receive the furniture on the day I requested. A few weeks before, I received several calls from Ashley telling me my furniture was ready for delivery, but that I still had to wait to schedule the delivery date until it was closer (this information was repeated to me by several employees via several phone calls, and each time I informed the person that I already received this call and know that I had to wait to formally schedule the delivery). We finally confirmed the delivery. The day before the delivery date, I received a call that the couch was damaged and would need to be reordered/delivered (they would not tell me how damaged the item was and said they could not sell it to me even it was minor damage which seems wasteful- if it was just a scratch or two, I would have taken that at a discount). In any case, the delivery of the couch was delayed by over a week, and since we moved to a new apartment we had an empty living room during that time. When I asked, the store did not offer anything for the lateness (previous furniture experiences I have had would have offered discounts for this kind of thing). Further, by the time the couch came, I even saw it listed as a cheaper price on their own website than what I originally paid for it online (I paid 526 and it's currently on their own website for 476). Even though the website says they do price adjustments, they do not do so for things in person vs online, which is an extremely odd policy. To sum up, the products are pretty good, but things may take a little longer to arrive than anticipated, and you won't receive anything when Ashley messes up. There are plenty of furniture companies around, so definitely shop around before choosing. Also- the furniture from Ashley might just be cheaper online than in the store, so you could go to the store but look online first.
Juan and Rimon They are the best and very attentive.
At first we were approached by a very pushy salesman. We explained that we didn’t need any help but he continued to be almost in our way while shopping. He informed us that was his job he wasn’t going anywhere. I explain to the bed was too Big to fit in my purse and I wouldn’t be stealing anything he didn’t need to follow me around. He took it upon himself to get me the manager which was the best thing that could’ve happened to me. Juan was nothing but a gentleman and so incredibly helpful… While waiting for Juan, Another sales woman who unfortunately I don’t know her name approached us and asked to help. She not only helped us but totally closed the deal and between her and Juan they will make repeat customers out of me. I only furnished one room today there’s plenty more to go…
Excellent customer service by Laura Ajdari!! Laura was patient and courteous, answered all of our questions, and made the process of selecting 2 sectionals for our lake house super easy. Highly recommend Ashley Furniture and Laura!
Frankie and Mike were great at helping us find what we were looking for.
I came in the store and was helped by Z and Rimon both were very helpful. I’m leaving super happy
Working with Z was a true pleasure! She was knowledgeable, tailored her recommendations to what I expressed I wanted and made the entire transaction smooth and painless!
Antonio was great! And very efficient and helpful!
I HAVE BEEN TO THIS LOCATION TWICE NOW IN THE LAST TWO MONTHS AND BROOK LIN HAS BEEN AMAZING. IN MY PAST I WOULD NEVER BUY FROM ASHLEY FOR MULTIPLE REASONS AND SHE HAS CHANGED MY MIND CONSIDERABLY AND I M VERY APPRECIATIVE OF HER ASSISTANCE. BASICALLY IF SHE ISNT THERE IM NOT BUYING ANYTHING. HER PROFESSIONALISM AND MIND BLOWING IDEA GIVING MAKES ME FEEL AS IF I MADE THE CORRECT DECISION
Frankie and z were great. Please ask for them, they’ll take great care of you
We had an exceptional experience, with exceptional customer service. Our salesperson was Thomas Marrara. Thomas was extremely knowledgeable, helpful and credible; all of which led to a purchase of over $6,000.00. The Ashley Store we bought our furniture in was Paramus NJ. -Mike Egbert
Frankie was amazing! He help us pick out a beautiful couch exactly what we were looking for. Very knowledgeable about each product and we didn’t feel pressured. Would highly recommend!
I was very pleased with my visit today. Your salesman Frankie assisted me. He was a pleasure to shop with , very efficient. He made my shopping actually enjoyable, I was in and out in no time at all. I will be returning to shop again!
Great communication , discount , truthful and fast delivery . This was the 3rd furniture store I stopped at on rt .17 but had the best prices . Ask for Steven and Rimon you will not be disappointed
Frankie was very helpful. We told him what we wanted/needed and he was able to quickly help us.
Frankie was very helpful not pushy and very knowledgeable I recommend everyone to Ashley furniture and ask for Frankie he is the best.
Great experience buying our first furniture!!! The customer service make our experience great and easy to find what we looking!! Many many thanks for Rimon Ryan he’s the best!!!!
Go see Franklin Payano! He will guide you to make your best decision
Frankie payano is the best!! Very helpful so nice.
Frankie and Kleny were exceptional. They helped us purchase our furniture for our new home. They were very professional, informative and we felt very satisfied with the process. Thanks again.
Only ashley store doesn’t get return of any product they sold so if you wanna buy ashley furniture buy online or another store but never ever paramus one!!! and some furnitures they sold us we supposed to have them a month later but we got some after 3 months and some other furniture they told us another 3 months we gotta wait. So they lied to sell and also ashley quality so bad it’s even much worst then ikea. And also check prices online websites they have much better prices and you can return if any problem.
We went into Ashley Homegood Furniture to look at some sectionals, and were immediately greeted by Frankie. He helped showed us a bunch of them, and at the end, he even helped us find what we were looking for in another store that was not available in his location. We really appreciated his effort and you should go see him when coming to the store.
Frankie was very thorough and helpful. Loved his personality and definitely made the experience a pleasure. Will absolutely refer him to my friends and family. Ask for him when you get home furnishings.
Kleny helped us pick out our furniture and she was fantastic. Ashley originally shipped the wrong piers for our entertainment stand. Kleny and Michelle at Paramus helped resolve the issue and were a pleasure to work with. They went above and beyond to help me. I am so pleased with my experience at Ashley HomeStore in Paramus.
Rimon was extremely helpful in helping me find the perfect bed and in setting up the delivery. He was very patient with me and rescheduling my delivery and for that I am truly grateful. The entire process was smooth and seamless. The delivery men came early and were professional, knowledgeable and made sure to clean everything with no fuss. 100% recommend!
Lord selection of furniture that was ready for delivery, quality was very good, and the sales people are excellent. Delivery was fast and efficient and extremely courteous. I highly recommend actually furniture
Great service, Sheby was helping, she is amazing 💯+ start for her! I recommend this place , great customer service.👏
We were helped by Frank and overall a great experience. Very happy with our furniture.
It was so easy to pick what we wanted. Laura was very professional, she listened what we like and don’t like. Didn’t wast our time. Half day we got our room set up. Thank you.
I had a great experience at this Ashley Furniture! Antonio T. is great at his job. He was extremely helpful, patient, kind, and an overall joy to be around. He made picking a couch easy and fun. The buying process was also very smooth. Thanks Antonio!
Everyone was lovely. Trish made sure the transaction was quick and answered all my questions.
Brook was amazing she assisted me greatly and was very attentive to my needs. Despite my anxiety and looking back and forth she was patient and led me to the right decision on a lovely product she was great. Tim
I was greeted by Z , short for “Zuleima , this sales associate was extremely polite , and on point with information and location of the furniture I was interested , also with immediate delivery and price info. Trish the store manager was also extremely polite helpful , Trish overlooked the entire process and was on point with my order . I have bought from other Ashley locations but , Paramus has a beautiful showroom and presentation of Everything, def will be back to purchase more furniture . Thank for all the hospitality.
First it starts with Al at the Paramus store. Great guy goes out of his way to help you and shows you other options to make you aware of whats out there. He helps you only and you get his undivided attention. Top notch. I didn't realize it until the near the end of the sale that Al help us purchase a new bed a few years ago and it was the same level of service. Next was the delivery. Was emailed, texted and called to confirm my delivery date and time window. The day of, right on time. The delivery guys were pleasant and made a quick but careful delivery makeing sure that they didn't damage anything including my home. I have made several purchases before with Ashley and has always been treated great. They care about you. The only complaint I have is that there phone system is horrible. Really should hire someone to answer a phone and direct your call. That is one thing that not just Ashley but all companies should do. I will be shopping again with Ashley Furniture. I did shop at other furniture stores prior but I didn't not feel like they cared about me but only the sale so they never got my business. Thank You Al and Ashley Furniture.
The Store Associate Samuel was extremely helpful in every way. Samuel went out of his way to help us and it was a pleasure shopping at Ashley Furniture!
My Sales Representative Jeni was excellent, knowledgeable and friendly. Thank you
My sales person, Laura, was lovely. She was patient but she didn’t hound me. She pointed out features I had not thought about and got my credit limit increase for financing. I came to the store to see something I saw online but I didn’t like it in person. Laura helped me find some alternatives and then I found the one. Love at first sight with this sofa sectional. I must’ve looked at 300 sofas online and I never saw this one there. So that was a beauty of this. By going to the store, I found something that wasn’t available online and the price is excellent. It will take about six weeks to have it delivered but that timing is actually perfect for me because I just moved and I have a room full of boxes right now. Plus, six weeks is a lot less time than many people are waiting for furniture delivery these days. So all around a great experience, I’m happy with my find, I’m pleased with the process thus far and Laura is lovely!
Today I had the most pleasant experience. My salesman was Sam Brooks. He is by far the best salesperson/ customer service person I have ever met. He is courteous and really listened to this customer. I must admit, I am not always the easiest customer to please! Sam showed such patience with me as well as respectfully answering my myriad questions, including, when necessary, having to go back to the computer to find answers to my more obscure questions. He showed interest in my concerns, tried to help me feel at ease and made this customer feel important. Sam showed all of the qualities, and more, of what you would hope for in a salesperson. He should be training other people in your workforce. This is not meant to slight them, rather it is how to help each of them to reach the top notch service I received from Sam Brooks today. These accolades are real. You have my information-feel free to confirm with me. Again, I am not easy to please-admittedly so-you solved that with the wonderful treatment I received. There should be a Sam in every store and again, your Sam should be training them. Sincerely, Elyse
Buyer beware!!! Furniture looked great, hence why we bought it. 2 years in - bed frame supports broke and chaise leather straps broke. 5 Year Protection Plan didn’t cover it. Ashley wiped their hands of it saying it’s outside their control. Is it though??? It’s their choice to contract with this useless warranty company. Take your business elsewhere!!
Buying a new couch is a big deal and commitment, Zuly was extremely patient and helpful throughout the process. Happy to see people that care about their customers. Thank you Zuly!
The salesmen Taro was friendly, funny, and extremely patient. He made a stressful experience quite comical and fun! The manager Steven came in at the end and gave a very generous discount. Overall an amazing experience!
I had a great experience with Franklin. As soon as we walked into the door Franklin greeted us and was very attentive. He gave us wonderful customer service and made the process of buying a new dining room table very smooth.
Our salesgirl "Z" was very helpful, informative, and pleasant. She spent several hours with us and answered all our concerns.
Delivery on time. Brought all the big furniture to my upstairs apartment. Very happy.
Frankie was extremely helpful! I came in with an open mind and within 2 seconds I bought everything I saw!
Greeted by Z as soon as my fiancé and I walked into the store. We needed furniture since we just bought our first home, but had no idea of our mutual vision. Z was beyond understanding and supportive. We walked the store THREE times and Z was available if we had any questions. We are so grateful for her patience and support. No pressure from her which made an overwhelming experience VERY easy going. Not to mention I texted her the next day, because I wanted to add some stuff, and she made sure she was available for us. Thank you, Z!
Franklin Payano and Joe Marrara were knowledgeable and very friendly they helped us find the perfect mattress for the two of us!
I had such great experience with Madison, who works at Paramus NJ location. He is very professional and helpful. He used AI-bed tested my sleeping style and recommended a good mattress fitted my sleeping pattern. I tried it out and I loved it. I got my favorite mattress! Madison is awesome!
Madison was awesome thank You!
Frankie made the process easy and enjoyable
Great experience
Joe was super friendly, helpful and didn’t make us feel pressured at any point.
Zuly and Trish were extremely helpful!! I went in to get a bed frame and ended up leaving with so many new items for my bedroom including beautiful artwork!! They are very informative and thorough in this store!! They will make sure you leave completely satisfied. It was a very genuine environment as well, I’m very happy that I went to this store!!
Store reps and regional manager were very helpful and understanding. I always love the selections at Ashley Furniture. I highly recommend this merchant.
Brook Lin is great, kind, and made the process easy. We knew what we were looking for and Brook Lin tailored it to our needs. Very pleasant experience.
Great service.
Frankie helped us out with our new bedroom furniture. He was professional, helpful, and informative. We recommend Ashley of Paramus.
Frankie and Steven were helpful professionals. I’m coming back to get more things and believe me I will asked for Frankie he is the best.
Genesis really helped me and my fiancé look for the perfect dresser for our apartment! She was so helpful and communicated with us throughout the buying and delivery process!! We will be sure to shop at ashley in the future :)
Madison the sales rep was super knowledgeable about the store products, warranties and financing options. He listened to what we were looking for and delivered. We found exactly what we were looking for! If you are in need of furniture, he’s your guy.
Frankie was a wonderful and gracious salesperson. You are fortunate to have him. If I purchase from you in the future, I want him to work with me.
Frankie was very helpful and professional in the Ashley store. He took care of our needs for a bedroom set.
My friend and I are furnishing our new apartment and we went to Ashley’s furniture in Paramus and had the BEST experience with Antonio. He was helpful, answered all of my questions and was there for us every step of the way! Amazing experience!
Frankie took excellent care of us & was exceedingly patient with our indecision & children in tow.
Frankie P at Ashley Furniture store in Paramus was such a big help. He was patient, knowledgeable and was great with our daughter as well. Will definitely reccomend.
Zuly was so helpful and I love the couch and desk that I purchased! Thanks Z I will be back!
Madison was very attentive and patient. He’s a great salesman
Frankie was wonderful! It was our first experience buying furniture for our apartment and Frankie completely understood what our needs were, as well as completely respected our budget and made the whole sale perfectly comfortable. Thank you so much, Frankie!!!!
(Translated by Google) Frankie the OG !! (Original) Frankie the OG!!
Trish was great to work with. Was able to look up a couch to see if it was available immediately and process everything within 20mins. She made Ashley’s a great experience to have. I would totally come back for other furniture in the future. Trish is the kindest person!
Just bought our couch from here fro Taro and was quick and painless. The couch we wanted was in stock and will be delivered in 5 weeks.
frankie is a great sales man. super helpful, inspiring and great customer service. If you want the best of the best request frankie. Also speaks Spanish for my Spanish families. #ashleyhomestore.
Frankie was very helpful! Very pleasant experience!
Frankie is awesome! Helpful, knowledgeable and courteous. It was a pleasure to talk to him
Frankie was really helpful and knowledgeable in assisting me purchase my first furniture ever. Thank you so much
Frankie was a great help to me...He made me feel very comfortable while looking around....He also was very knowledgeable about the merchandise...I will definitely be back to add more pieces to my order...
We had an amazingly wonderful experience buying a new bedroom set. Kleny was very friendly, knowledgeable and low key. We bought a beautiful set and decided not to shop anywhere else. Kleny is what every sales representative should be. We are so grateful.
Frankie and brook were amazing and very helpful the whole way through my process in buying furniture at Paramus Ashley homestore. Highly recommend them both
Go see Madison, he will definitely help you.
Excellent sales rep Frankie Payano, very helpful and courteous
very good customer service by Antonio, he really helped us find something, with which we are happy, we really recommend Antonio
Had a great experience at Ashley Home store in Paramus. Antonio was extremely helpful and knowledgeable about the products. Will definitely recommend Antonio and this store in the future !
Great customer service and lots of options. Madison was patient and informative. Would recommend visiting this location.
Went in to see a piece i found online and was very interested in... ended up ordering on the spot. Elizabeth the sales rep that worked with us was wonderful. They price matched a much lower price that was advertised on the Ashley website. Overall a great and seamless shopping experience.
Madison!! Understood my vision, gave amazing service. Thank you
Genesis was super helpful. I got the couch I wanted today!!!
Antonio is a very professional sales associate with expertise and customer satisfaction.
Taro and Trish were wonderful Great experience. Love Ashley
Laura was great in-person, patiently showing me the couches that fit my needs and giving me space to sit and think when requested. She wasn’t pushy at all. She was even better afterwards, calling and more conveniently texting me as needed. Delivery was a breeze too! You pick a date, and they give you the four-hour arrival window a day or two beforehand. The deliverers arrived within that window and were great, working to get my couch through a smaller-than-expected entryway.
Doug the sales representative was amazing, he took his time to make sure we were comfortable with our decision to purchase. Thank you Doug, you are awesome.
Brooklin was very helpful. She gave me the best prices.
Madison was a great help and honest towards the furniture. We were both happy with service!
I had a great experience shopping for a mattress. Jeni took care of me and i would highly recommend her. She was great
I went to Ashley’s for a new dining room and Genesis greeted us with a smile and was truly amazing every step of the way. From advice on products to making us feel at home and making sure we get exactly what we want/need. She was on top of everything and made sure she stayed in contact with me even after I left the store. She’s a gem and would go to her next time I visit!
I had Elizabeth as my sales person and she was very patient with me and very informative. I will hightly recommend her
Kleny Rodriguez was a fantastic sales person- very helpful and knowledgeable. We will be coming back in the future.
Remon and Madison are such great people, wonderful sales personnel.. they made the whole process very easy for us . Fine quality, unbeatable prices, great deals 👌
Beautiful furniture selections with professional and caring team is at Ashley HomeStore!!
I never do reviews..and most folks like to provide negative feedback rather than acknowledge a positive experience. My husband and I went in to Ashley Homestore Paramus looking for a sectional with the hopes of not having to wait months for a delivery which seemed to be the case when shopping around other vendors. Doug was AMAZING!!!!! The moment we walked in Doug was attentive, patient, knowledgeable, not overbearing and extremely helpful. I know we drove him crazy and the fact that he just went with our craziness was awesome. The experience from start to finish exceeded expectations.
Antonio was very helpful and extremely nice and sincere. Updated, we received some of our furniture yesterday. Some items were damaged so we couldn't accept them and will have to be redelivered. And one item was completely wrong, but we decided to keep it because it was similar to the one we picked out. The furniture is great, the salesman is awesome, but this whole experience is just average.
My experience was amazing. The customer service was great and i found exactly what i was looking for.
Laura was the best!!
Taro was excellent! He was extremely helpful in helping me find the perfect couch. He’s super personable and I highly recommend him if you need any help finding the best piece of furniture for you! Thanks again Taro!!
Jeni is an amazing person. She is friendly, professional, and super energetic, even late at night! She has a broad knowledge of furniture styles and has great taste. We bought our beautiful king sized bed with Jeni, and she is helping us pick out our bedroom furniture next!
We had a few purchases from this store. Like it.
Madison was superb and consultative. He literally carried furniture around the store so we could visualize furniture options. Recommend you ask for him upon visiting Paramus location.
Sam Brooks is a very knowledgeable and was wonderful to work with! He made the process so easy and made us feel so at ease! His taste and perspective was extremely helpful- I would recommend him to anyone!!
It was a good experience. Taro the salesman is very professional and explains all details of the sofa I wanted to purchase!
TRISH and KLENY were fantastic and very knowledgeable. Unlike other stores we had been to, where we were followed around and pestered, they were an absolute pleasure to work with!
Beautiful experiences Alyssa David she is the best 🥰
Everyone was very professional and helpful from shopping to delivery!
Antonio was extremely nice and accommodating.
Antonio was amazing. He was very honest and very educated on the product. I will definitely recommend my friends and family to come to Ashley.
I just visited this store on 9/24/2021 at 7:00pm, the sales associate, Courtney (tall and thin woman) was very nasty and had a nasty disposition about herself while I was conducting business with the other sales associate. I had my two children with me and she had no patient and tells me this is not a playground. I was trying to juggle the kids and trying to make a potential purchase. I haven’t been in the Ashley store in years due to the poor quality and decided to come and give it a try. She has made my visit today very uneasy and had to remember that I am professional and had my children with me.
Taro is awesome! Very knowledgeable and courteous. I had a great experience.
I’ve had a long history with Ashley furniture and most recently went into the Paramus location for a mattress. Needless to say it was quite an ordeal which included me having to redeem a credit for replacement merchandise, and select a new mattress only to turnaround and figure out a replacement mattress for the original one due to a funky entryway which prevented the mattress from clearing my stairs. Trish (I believe a sales manager) offered unparalleled service and support. She went above and beyond to ensure that I was provided an optimal experience from start to finish despite multiple setbacks. She texted and called me several times to follow up throughout the process. She sent countless emails and navigated what seemed like endless hurdles to get me what I needed and again to ensure that my experience exceeded expectation. Truly superb.
Amazing customer service Very professional and kind staff
Byron was fantastic!!
Tries to give a 0 rating but it wouldn’t allow it. Don’t purchase anything here especially a mattress. They lied to upsell the most expensive items so they get a larger commission !! I asked for a firm, non memory foam mattress and a box spring. They sold me an $8500 Mattress and this glorified hospital bed box spring that was supposed to “massage” (it barely Vibrates ) Promised me it was the best on the market and that the mattress was firm and had “stay cool technology “ when it doesn’t !! After sleeping on it for one night I contacted them and told them it wasn’t what I wanted !! They told me I needed to wait 30 days before an exchange. 31 days later I was told that there are NO exchanges or refunds !! SCAM SCAM SCAM. I reported to my credit card company to dispute all charges !! DO NOT SHOP HERE!!!
Awesome customer service displayed by Bryon. He was thorough and quite tolerant. He responded to all our questions and was very friendly and polite. Kiddos Bryon
My husband and I went to the Ashley home store in Paramus for the 1st time. We had the pleasure of working with Madison. I must say he was everything. Very well mannered and knowledgeable. Not once did we feel pressured into purchasing an item. Thanks again for all your help.
Amazing experience here and all thanks to our wonderful representative Bryon Bean. From greeting us when we arrived to helping us achieve what we were looking for that fitted our home, he was a real pleasure to work with and he should be commended on his effort. No hard sale , just honesty.. SOLD!! Thank you Ashley furniture & thank you Bryon!!
Alyssa is a awesome. She was tuned in to our needs and was very personable. Seek her out for your furniture needs.
Antonio was pleasant and great to work with. Fast delivery time and easy process
Byron was great! Really helped us with choosing a loveseat that fit our budget.
Byron was very helpful today
Excellent Byron Paramus
⭐️Good work thanks to Byron bean I was able to make my great purchase, excellent and very professional, I highly recommend⭐️⭐️⭐️⭐️⭐️ it, thank you very much .
Had a wonderful experience buying a living room set from Byron. He was very personable and had great recommendations for coffee table and end tables for the sofa and loveseat we had picked out. The entire process was quick and I would highly recommend working with him!
My husband and I had a great experience working with Byron. He was friendly, patient and answered all of our questions. Byron was able to provide us with a quick delivery date. We were very pleased by the overall experience.
Great customer service, Byron helped us and we got exactly what we were looking before and even a little more. Such a great experience.
Wow, Trisha, Kliny and Jen, thank you so very much for making my experience so wonderful. I went to the Paramus store to buy myself few furniture pieces for my home and you all made this experience amazing and so easy. Kleny walked me though the show room and really helped me make the best decision. When my mattress arrived the delivery personal placed the mattress wrong and the base looked small. I called the store and manager Trish was so sweet, attended me with so much are and still at 10pm she was helping. We concluded the mattress had to be flipped and after it all looked perfect. I will always buy from this sore. Everyone is friendly and they want to help. Thank you all and yes, I recommend this store.
Excellent service from Brook Lin! She helped me define exactly what I wanted and now that it's delivered, I'm very happy. Delivery and assembly service was also excellent! I went back and bought more from her the next week with the same results. I will be back in the future!
I don’t usually ever write reviews but I had such a pleasant experience with Kleny that I had to make sure to rave about her. She was very helpful and patient, answered all of my questions. She showed me various options and helped me find the entire future for the house I just purchased. I highly recommend her to my friends and family.
Brooklyn helped me pick out the perfect sectional. She was so helpful, and a delight to shop with!!
I worked with Brooklin and can I say she was amazing. I was indecisive about my furniture bit she was so patient, like 5 hours patient helped me move pieces to see if they went together. I would definitely go back and ask for Brooklin. Thank you.
Laure was extremely helpful and kind when it came to shopping for our new house.
This was my first time shopping at Ashley’s and I had a great experience. Courtney was very helpful and patient in helping me look for the furniture I needed and wanted. I’m definitely going back to buy other furniture pieces that I need.
NO COMMUNICATIONS
I felt the price is affordable... Quality seems to be okay. Too much marketing by the sales representative... he keeps checking every 10 min... Rest seems fine
Great experience and very happy with our purchase. Antonio was very helpful!
The sales people are nice there. They are also patient which is key! The delivery took a very long time so be patient. We're still living in a pandemic. The prices are ok. Look for the sales around the holidays. There's good selection and variety of furniture.
I went to Ashley to shop for my first apartment and I must say it was an awesome experience! The young lady Brooklyn was very nice and knowledgeable! She has awesome customer service skills! She really cared about my needs for my first apartment.She showed me many different things I’d be interested in. I ended up purchasing the Cobblestone Darcy sofa can’t wait to receive it. I recommend shopping with Brooklyn very nice once again! I will be returning for more items! They also price match to online prices !
Antonio is wonderful to work with. He was professional, had great recommendations and was not pushy whatsoever. We felt like he had our best interest in mind during our interaction. We will be repeat customers thanks to Antonio!
Excellent customer service. Our salesman Antonio was great.
Can’t say enough about Ashley furniture and our sales consultant Laura. We described what we were looking for as there was something similar we saw but too big. She brought us to another set which was really exactly like what we wanted one piece was available immediately the other two needed to be ordered. We received a call from her today that the other two pieces would be delivered two weeks early. Honest sales people, quality furniture, quick delivery in this tough to deliver post Covid market. Keep smiling Laura you are doing a great job. Laurie and Mike Napolitano Westwood, NJ
Brook Lin was amazing! She helped us navigate the store easily and we found just about everything wr were looking for and then some! 100% repeat business in the future
When to the store and Mario was waiting for us as soon as we walked into the store. Guided us all around the store and even when we saw what we want he still show us few different options to make sure we were 100% sure about the bedroom set we picked up. Outstanding service!!
Great experience with salesperson Adolfo, whose friendly and made it happen for our purchase needs. Highly recommend shopping at this store.
Thank you Laura for helping me choose my new awesome mattress. Fast service! Great communication.
Kleny is awesome! Highly recommend her and the shop.
Laura was a fantastic help. Patient, kind and answered all our questions honestly and thoughtfully. She made us very comfortable with our purchase!
Terrible Experience-Never have I dealt with a company like Ashley Furniture. They kept my money and failed to issue refunds for items I never received. They still have my money and I now have to file a dispute with my cc company. Their lame excuse is that the sales representative was supposedly terminated for reporting sexual harassment within the company. No resolution just a bunch of excuses for items never delivered and wont be delivered for months.
Went into Ashley furniture today for the first time and was greeted warmly by one of their store associates Miguel. He made me feel welcomed and escorted me to the bedding section of the store to help me find a pillow and bedding sheets I was looking for. He went above and beyond, explaining the ergonomics of the pillows they had and also their mattresses which I appreciated. Miguel was very knowledgeable, personable, and really cared about connecting me to the furniture pieces that he felt would be best for my living situation and preferences. I walked out feeling very satisfied with the purchases I made and value, and will absolutely come back for my other home-related needs
Miguel was amazing! He found me exactly what I wanted and made the process so easy and painless. I’d 100% recommend working with him!
(Translated by Google) I am very happy with the attention that Miguel provided today. He was very understandable and knew how to find the best prices. He knows his work very well! Once again happy and satisfied to come to Ashley. (Original) Estoy muy contento con la atención que Miguel ofreció el día de hoy. Fue muy comprensible y supo encontrar los mejores precios. Sabe muy bien su trabajo ! Una vez más, contento y satisfecho con venir a Ashley.
Great store! Madison was a real gentleman. Very knowledgeable and helpful. Excellent selection and variety.
Came here to shop for some furniture. I was quite happy to see a wide selection on the showroom floor. You get a feel for the product, and can judge for yourself vs. shopping online. Many customer sales reps on the floor to help you, and guide you in the right direction.Where I have an issue is the pricing. I made a purchase in-store due to a sale they had going on. A few days later I noticed online they had a Memorial Day sale, and quickly did some number crunching. If I ordered the same items online I would have saved more than $200 than I originally paid for. Since I have yet to receive the items I quickly went in to the store to try and cancel my order. They assured me that they can honor the price and credit the difference.I highly recommend checking out the online price vs in-store price to see what you are up against. This may help you save a TON of money! Other than that it was a pleasant experience, and this location had a lot to see.
Miguel is amazing.
Miguel and Trish were super helpful getting everything I needed for my new condo! Super friendly and great experience 😊 Come here for your furniture needs!
Tanvir is the most helpful guy ever!! I would recommend him to help you when you come to Ashley.. I give him 10 stars
Tanvir, he is the most patient and helpful person I have meet, he treated our family like royalty!! I would definitely recommend any one looking for furniture to go and see Tanvir at Ashley .
Very happy with the service very patient with my wife which I couldn’t be Miguel is an amazing salesman I’d have to say the best I’ve met thank you again
Miguel was awesome, patient and very helpful with our dining table purchase!
Miguel went and beyond to help me and get exactly what a needed. They were very helpful and nice. And fast. They explained all about financing and all discount you get. I got an outdoor patio set. Nice and comfy
Our salesman Samuel was the best. He made the experience great. I would recommend him to anybody who shops at Ashley Home Store.
Its was a splendid experience! The service was awesome and the employees were very kind, understanding, and patient definitely coming here again!!!
Miguel was the absolute best! So helpful!!
Brook Lin was awesome ! No pressure and super helpful
What a great experience I had with Miguel! Great honest guy who was able to guide me to a great deal on one of their high end pieces of furniture 👍
Miguel did a great job getting us what we needed for an ASAP occupancy of an apt.
Excellent service. Remon and Miguel did a wonderful job for us.
Antonio was great!!!!!!
My fiancé and I had such a pleasant experience at this store. Miguel he was very helpful, knowledgeable, and above all he took his time to listen to our needs and helped us find the perfect furniture. Since we had such great experience we are definitely coming back to shop for all of our future furniture needs!
My fiancé and I visited this store and we had an amazing experience with the associate named Miguel. He was very friendly, informative, and passionate. He guided us to choose exactly what we wanted and what best suited our needs. We loved our experience, thanks to Miguel and we highly recommend visiting this store.
My uncle and I went looking for furniture. Miguel was very helpful and knowledgeable on all aspects. He was the best salesman I have come across in a long time.
Miguel was patient with us and helped us tremendously with choosing a living room set.
Miguel was great, he helped us so much pick the perfect couches and table for our home!
Jeni was an amazing saleswoman. She made the experience easy and fun with great financing and purchasing options! I couldn't be more pleased with me experience!
Went in looking for a new couch for our living room. Mario was so helpful and didn't pressure us into making a decision that first day. Came back the next week to purchase with Mario, and with the help of Trish, was able to purchase our new couch! Mario was extremely patient and thorough when discussing payment options and furniture configurations. Definitely recommend this location!
Miguel and specialist Trish were amazing! They worked together to find me the perfect piece snd BONUS in stock!!
My experience at Ashley home store was awesome . I want to give a special thanks to my guy Miguel for pointing me in the right direction for mother day. Appreciate you my guy
It was great, Miguel B was a huge help, we recommend anyone working with him!
Miguel was extremely helpful and informative. Very Friendly and kind!!! Alyssa is who helped me the first time I came today and was also very helpful and kind. Definitely will be coming back to this location when we need more furniture. All and all and GREAT EXPERIENCE 😊
I just ordered a mattress with the help of Brook Lin and we love our new mattress. It's perfectly customized for our needs and , we woke up with no body pains in the morning. Brook Lin was patient with helping us find the perfect mattress for us and very sweet.
Miguel, this guy awesome. The best, because I would walk right out the door if it wasn't for him.
The experience was very good and excellent services Miguel was very friendly with me...
Miguel is the best, excellent service.
Amazing experience. Went in looking for Table and Couch and got exactly what we were looking for. Jeni was the absolute best showed us everything that fit the description and dimensions we were looking for. Should have came straight here from the beginning in our quest to look for furniture. Thank you Ashley’s! Thank you Jeni! Will recommend to others and will be back soon if we need more furniture!
Miguel was an excellent sales representative. He showed us everything we were looking for and provided us with excellent information about the furniture and sleeping. I would 100000000% recommend asking for Miguel for assistance.
Miguel was AWESOME! He helped us find the perfect couch within our budget!! Not only did he take his time showing us different options but he made the entire experience enjoyable! We are definitely coming back for all of our furniture needs. He rocks !!
awesome experience! Miguel was profesional and efficient, from a 5 second video he was able to find a couch that matched all of our requirements and was within budget. will definitely come back for our next upgrade
Miguel was very pleasant and knowledgeable.
Miguel was extremely pleasant, making the experience enjoyable. Great customer service
Great customer service. Miguel and Trish were awesome, very friendly, walked us through everything they had available, answered all our questions and didn’t make us feel rushed. Highly recommend this Ashley location.
Miguel was amazing to work with, super patient and kind. He answered all of our questions and took the time to ensure he understood what our needs were so he could tailor the pieces he suggested to us. We are extremely pleased with our purchases and highly recommend working with Miguel if you visit Ashley.
My Sales man was Miguel and he automatically made me feel like family. I went to different furniture stores and I felt pushed and hurried to make a decision and with Miguel it felt like talking with a friend who cared about what I truly wanted in my house. If your in need of any furniture for your home please come here and ask for Miguel if he’s off ask when is his next day on and you will not be disappointed.
Miguel was extremely helpful. Not pushy, but kind and had great ideas with decorating floor plans.
Al was a great help to me and my parents!
Miguel was great! Helped us every step of the way and there was no pressure at all!
This was my first time shopping at Ashley HomeStore. Tanvir A. was extremely helpful and really made my impression of Ashley a positive one. He worked with me to find the right items that fit my style and went above & beyond to make sure the pricing fit within my budget. He was extremely patient and answered my many questions. Sometimes salesmen follow you around & make it hard for you to enjoy your experience. Luckily, Tanvir was not that! He checked on me periodically & made suggestions but also gave me my space. He was a pleasure to work with & I would go back in the future to Ashley because of him.
Jenny helped me find stylish furniture that I really liked! She was a great help
Miguel was very helpful with our couch selection. We are grateful for all his help with our new purchase.
Miguel was awesome.. he knows what he is doing ..
Miguel help me
Miguel was very knowledgeable and helpful! I will definitely recommend Ashley furniture to my friends and family.
This is my second time working with Miguel, and just like the first time, he is exceptional at what he does. Extremely knowledgeable, but NEVER pushy. He’s also pretty funny, which is good because I am cheap! He takes all of frugal comments and makes a joke about them. I will only work with him whenever I need to buy furniture.
Exelent person very social end good sale 👍🏼
I had a great experience with Miguel!
Jeni In the Paramus store was absolutely wonderful with helping us purchase 4 mattresses for our new home.
Very good and friendly
We can’t thank Tanvir and Angel enough with the help with our purchase! We would highly recommend Ashley Furniture on Route 17 in Paramus! Great service.
Miguel was fantastic. Walked me through everything. Explained the avaiable services and warranties. It was a pleasure to work with him. Sharon Azzolino Rochelle Park, NJ
The best Ashley in Jersey! Make sure you shop with Miguel. He has great customer service.
Miguel gave me the best and most professional help ever, without a doubt.
Miguel was amazing!
I had been following a patio set online and it looked like it was sold out, everywhere. I finally utilized the chat function on the Ashley site and worked with Jonathan Lines. He has been extremely responsive to my many questions, even on his days off! Given the excessive delays during the pandemic, I did not expect to receive such exceptional service. Jonathan worked with me to ensure that what I received was at the best price, fit my needs and space, and delivery was so much faster than I could've imagined. It was worth it to work directly through Ashley's chat option with Jonathan. He was extremely accessible. Five stars!
Amazing staff! Trish was so helpful, took the time to show us everything and answered all our questions. Look forward to shopping here again!
Tanvir was awesome. Did a great job showing me numerous couch options. He worked with me to get the price I wanted. Highly recommend coming to Ashley.
Joseph was so polite and patient with me on searching for the right sectional for my new place. Go to him whenever in the Paramus area. Great person overall.
Miguel was an awesome help 😊so happy with our new couch😎
They've come a long way. We just purchased our den coffee table, media console, end tables ... quality is incredible. Much better than years past.
(Translated by Google) Excellent service A guy named Miguel really helped me, I bought a dining area and chairs, a convenient store and beautiful furniture, an excellent shopping experience, well worth a visit Miguel help me a lot, thanks 😊 (Original) שרות מעולה בחור בשם מיגל ממש עזר לי , קניתי פינת אוכל וכסאות , חנות נוחה ורהיטים יפים, חווית קניה מעולה ,שווה להיכנס Miguel help me a lot, thanks 😊
Very Good store and I have a assistance Miguel he was very good.thank you Migule
Kleny Rodriguez was/is absolutely fabulous!!! Ashley furniture is lucky to have such an amazing trusted advisor Not only did she listen to my concerns And asked questions She steered me in the right direction for the PERFECT outdoor sectional I love her And because of Kleny I will always come back And I will tell all of my friends!!! Thank you!!! She deserves a raise!!!
Antonio was awesome, very attentive and knowledgeable. He had all the information. Made this purchase seemless! Thank you!
We really appreciated the time Miguel spent with us helping us design our home and we are so excited for our furniture!! We were nervous for this big purchase but he put us at ease and made the process fun.
Great buying experience, overall. Happy with the end product.
Miguel assisted my husband and I for our furniture purchase. He was very pleasant and attentive to our needs. He was quick to answer all of our questions and offered helpful suggestions.
Miguel is the best!!!! Top employee 👍🏼 Go find Miguel next time you are here.
We went here to do matress shopping, we ended up buying a lot of things because Rimon assisted us very well and made our shopping comfortable and gave us a lot of discounts. All staffs here are great and welcoming. We will keep coming back!
Great service!! Very helpful and attentive!
Miguel ,He is the best!!
We had a wonderful salesman, Miguel, who guided us directly to what we were looking for! He was patient with us and listened well to us!
Mark is your guy!!!! Great service. Well informed
Trish and Miguel just give us a great service and make up feel home ! Thanks
My husband and I are beyond happy with the customer service and care we received from Miguel at Ashley! He was friendly and welcoming as soon as I walked in the door. He went above and beyond to help us figure out if the new set would fit in our condo which thank God it will! We are super excited to receive our new reclining sofa set and would absolutely recommend Ashley Furniture as well as Miguel for any of your furniture needs!!! He was a real pleasure to work with!! 10/10 recommend!!
Miguel is Awesome!!!! Trish was very helpful too. Very happy with my purchase.
I had a great experience with Miguel to find a new mattress. He showed me various options and helped me work within my budget and time frame. I’m very happy with my experience and will definitely recommend to friends and family.
Miguel was very nice with us and helped us a lot choosing our home furniture
Miguel is the best!!!!!
Wonderful service! Loved Miguel. Honest and helpful without being pushy.
Buyers beware. This company’s furniture is garbage. They delivered a couch back on11/2020 and it has been falling apart and sinking within two days in my home. We went into the store and complained that the love seat was order without an arm on it and they said that that’s the way we ordered it. Are you kidding me Who would order a couch without an arm on it. Hello I’m not the one behind the counter and creating the order. Can you imagine that the “Alberto “ the Mgr of Guest relations says this to a customer. They then send a technician out to inspect. He walks in our home looks at the couch picks up the pads and said this is garbage takes photos and says that it needs to be replaced. Alberto states that he doesn’t se any notes. Of course why would anyone in Ashley’s put notes in that would show Customer complaints. Why would anyone do their job correctly. All to not make Ashley’s look bad or themselves for not doing their job. If you can’t handle being in customer service then find another job that you can hide in and get paid. Now comes the end of January 2021 no call from Ashely ‘s. We don’t get a call from the store. So we call and they said they have no notes about re-ordering our couch. I now have to waste another trip to Ashley’s to see the manager as he then re-orders the couch. Finally Last week on the 19th they showed up with the couch and it was the exact same way as the other Original one, as soon as you sit on it the chase lunge collapses again like you’re in a recliner. Sorry Not acceptable so I decline it. I now call Ashley‘s and tell them I want them to take this couch out of my home and I want my refund of $600 deposit back. They tell me that they are not refunding me my money that I am not being considerate and allowing them to rectify the situation. They have tried twice and struck out twice. All I want is my money back and they refuse. So now I have to take them to small claims court. So do yourselves a favor. Stay away from Ashley’s if you want good quality furniture.
My experience in this store was amazing. Antonio helped my husband and I pick out furniture for our new place. He is knowledgeable, patient and showed us exactly what we were looking for. Most importantly he listened and made sure we were happy with what we were getting. My favorite part was picking a mattress because the store has a machine that tells you which exact mattress fits your needs. We got our furniture with in a few days and even the delivery was great and professional. Antonio, thank you for the best experience we all know furniture shopping can be stressful but you made it so pleasant for us !
A friend of mine bought paid cash, for a dining room set, paid also for insurance, the material of the chairs is very ordinary and it peels itself, the table is not 100% wood as they told my friend, it is covered in an ordinary material and stripes and bubbles are forming, she paid around $ 1,700, when she called To the store, they told her that the warranty is from the manufacturer, and she had to call them and take the furniture there, in the end, there are many obstacles there she has that ordinary furniture, and warning them, very careful, very good attention to catch the customer, bad attention to solve any problem.
Fariad Manashiro is great very great
Doug was absolutely amazing, we came in not sure what we wanted and he was super knowledgeable without being too pushy! He helped us get the best value and stuck to his word with what pricing he said.
I highly recommend Ashly furniture. My sales associate was very helpful and knowledgeable with the furniture. Scheduling the delivery was quick and easy. My delivery guys were professional and everything went smoothly.
Always helpful and welcoming. Finance options are amazing
BUYERS BEWARE !!!!! Do not purchase furniture protection coverage from Ashley Furniture!! if you attempt to file a claim you will be met with the most nastiest.. rude ...arrogant people you can imagine..this includes the company supervisors. I believe that this attitude is purposely practiced in an attempt to intimidate customers from filing claims....
pretty reliable. offer delivery service. staff is friendly...earned them an extra star.
Been waiting for couches since November 2020 and it’s now March 2021 . What ever you do don’t believe them saying it will last 4-6 weeks more like 4-6 months !!! Horrible !!!
Antonio went above and beyond with his exceptional customer service skills. From beginning to end he was completely professional and very knowledgeable about his products. Would definitely recommend him every time.
Ashley's Furniture acted quickly on my displeasures with delivery timing. I appreciate the hard work on getting the items delivered and taken care of. My sales associate Kleny and Austin were great on assisting me, thank you again, great work!
My experience with Ashley was extremely good, and will definitely recommend
Before making a purchase make sure to check prices with amazon, it could save you a lot. Also the customer service might look good at first but if you run with an issue the custumer reps will run away from you and avoid you. Still waiting for the price adjustment
Goode services
Plz dont buy your furniture from this company customer service is really bad and they will not deliver your stuff 5 months later after the date it was to be delivered. PLZ PLZ PLZ dont do the mistake I did and not do your research go on their website and look at the reviews its terrible i wish I did my research and looked at the reviews everything on the bad review end its all true be careful plzz
Lina Morales, our salesperson, was extremely patient, answered all our questions and was very friendly. We had an overall pleasant experience.
Lina was wonderful and super helpful! I love my new mattress and the pillows are perfect!
Lina was a great help. She made sure she told us the details about the price of each item I looked at. If you come to Ashley Furniture Homestore make sure to ask for Lina.
Antonio is the BEST!!!!! His knowledge about all the mattresses were outstanding & on point, we were so very impressed. His professionalism & mannerism is out of this world. Thanks again for everything Antonio, Ashley you guys are so lucky to have him.
I love this Ashleys furniture in Paramus, NJ I was able to purchase couches, coffee table, and dining table and tv console. Everyone was so nice. If you go here ask for Lina, she was so helpful with everything that I Was looking for. She was Very patient she knew what she was talking about and wasn’t pressuring me to buy.
I had a wonderful experience with this store. My salesman, Tanvir and his Manager Trish were so helpful and helped me get the best deal. Tanvir was in touch with me throughout to keep me updated on my furniture and to answer my many questions. I received my furniture within a few weeks, which I thought impossible due to this pandemic. I am so thrilled with my gorgeous furniture and the Paramus Ashley store
Nice sales person . Good furniture
Lina took time to help us correct an order and was patient and pleasant throughout. Great team.
My experience from beginning to end was FLAWLESS just like the furniture. From the moment i walked into your store, it was like a furniture heaven. Everything is so clean, organized, and pleasant! As soon as i walked in, I was greeted with a pleasant greeting by your advisor/sleep specialist Rimon! He was ready to help, listen to my needs, and give me the best price. He was accomodating, professional, positive and an overall pleasure to work with! If there was any question or concern that I had, he immediately addressed it and made me feel at ease. He made my experience at Ashley Homestore 10/10. God bless you guys! Thank you for everything. Juliya
Ivy was amazing and helped us pick out the perfect couch!!!!
Made an order for a bedroom set in October, failed to tell me my headboard was back ordered now I’m finding out that I will be receiving my headboard a month later. Never ordering from Ashley again!
Jackie was great help. Definitely helped me look for exactly what I needed. Great service.
Jacky was Amazing. Very knowledgeable and enthusiastic. She knew exactly what we need. Highly recommend. Thank you Jackie for the perfect sofa.
Jackie was super helpful. She showed us around the entire store and showed us a lot of different styles of couches. We went to 2 other stores after leaving and the help at those stores were nonexistent.
Awesom customer service great friendly environment loves it. Mr. Tanvir and Ms. Trish Was amazing I will deff be coming back.
Clean and nice.
My salesperson was Ivy who was a pleasure to work with and easy to reach if I had any questions. Delivery appointment was quick due to the item being available in their warehouse. Would definitely shop in the future with her. Delivery was a different ordeal but things happen. Couch is much better quality than prior Ashley couch. Can't wait to enjoy:)
This store has always been our first choice for sofa purchase. They always have good quality within affordable price. We received our new sofa yesterday. It looks good. Lina Morales was our sales person. Due to Covid, there's delay in furniture availability everywhere. However , Lina made it sure that we get onto priority list and we got our furniture way before expected time. The 5 stars are for her. Just one bad experience, The ottoman when it was delivered, it was stained in one corner. Not blaming anyone, but I have a feeling the delivery guys put the ottoman in a way that we can not see the stain. However I noticed the stain within an hour after delivery. contacted customer support. Now waiting for Ashley's to send out their professionals to clean up the stain or replace the furniture. Update: I am going to have to change the ratings to 3 star due to their after sales services. it is bad. I am struggling to work with them regarding fixing the stain issue. They made appointment to change fabric. They never called to tell me the time window or confirm the appointment day before (which they usually do), never showed up ( I was at home and I have cameras at the door )and when I called , they put blame on me that I missed the appointment and the case was closed. When I asked , how I missed appointment, did the driver ring the door and no one answered?, they had no explanation. The same sofa and Ottoman set was cheaper by $400 when a looked online on day of delivery. I spoke to the sales person from store to find out why it was cheaper? was it going to be discontinued?. I was told that , they will talk to their supervisor and call me back. I never got a call. I am going to have to think twice before going back to Ashleys. Update: My stain issue is still not fixed. They keep giving me a run around by either canceling the service calls without informing me (3 times) or coming home and take a look/pictues for 2 mins and say that this can't be fixed. Ashleys doesn't care about after sales services. Changing review to 1 star. Will revisit if they really fix the issue. Update: My stars still don't change. Based on my review here, I got approached by Austin( as seen below). He reviewed my case, was very approachable . He sent a person home to check the status and try to remove the stain. That person came, just talked for 30 mins, did not even touch the ottoman and left saying he can't do anything. To my surprise, I got an email from Austin saying issue is fixed. Upon talking to him, I came to know that, the person wrote in his report that he removed the stains completely. WHAT A LIE. I told Austin that the person did not even touch ottoman and I Offered him view from Nanny cam, present in the area as a proof. Austin believed me and came back with an offer to give $100 store credit for all the inconvenience. At this point, I was tired of going back and forth and replied to him that I would accept the store credit. I NEVER heard back from Austin again. NEVER received the store credit. he STOPPED responding to my emails and when I call he would not come on the Phone. What a pathetic customer service:(( Sharing my reviews to warn people who have issues with Ashleys furniture. be prepared to be bounced around like soccer ball and expect that your issue will never be solved or you will never be compensated for all the inconvenience.
Lina at the Paramus store was friendly and knowledgeable! Purchased the Bardarson Sectional.
Great experience Tanver didn’t push to much when offering different items and options. Would definitely recommend working with him.
They are unprofessional, sold me a couch, expected delivery on first week of February. Because of storm they cancelled but didn't call me to inform me delivery date was cancelled. So I had to call them and say what's up with my delivery.... then I reschedule for the following week with there representative. I then Call again the day its suppose to be delivered to confirm delivery today and guess what they tell me we don't have you scheduled at all for today or any other day. Then when I ask when can the couch be delivered at the earliest date the representative tells me March. A whole month out when I was suppose to get the couch in February. Wow.... poor customer service, I will be canceling my order and requesting my money that they have held for over 1 month. Will never do business with Ashley's furniture store for their poor customer service and scammy ways.
Jackie Walsh as amazing! Walked us through the whole process from a sleep test to mattress and base purchase. THANKS JACKIE!!
Extremely disappointed with customer service and return policy regarding getting the wrong mattress delivered. Avoid this and use a store that actually helps you . Extremely rude customer service - the customer is no longer powerless!
Jackie was a pleasure to work with! She was friendly, professional and knowledgeable. Will definitely be visiting Ashley furniture and Jackie again!
Their prices are much higher then their own prices online. The protection is also double the cost in store vs online. I guess if you like being sold something then it's good. Otherwise I wouldn't do it. Quality of the furniture is also pretty bad. Check the materials. They use this cheap polyester on some of the nice looking stuff.
LINA at the Paramus store was very helpful. She worked with me to get a good price for my dining table with 8 chairs. I will definitely recommend this store.
Lina from Ashley Furniture - Paramus was super professional and very helpful. She answered all our questions about the Altari couch. Thank you for all that you’ve done!
Lina was so awesome! She sold us the Altari sectional. She was very informative and friendly. Thank you Lina!
(Translated by Google) I loved Visiting that place, everything they sell is nice and good, it really fascinates me, it's all from an excellent warmth and a unique attention Bayam to visit Ashley HomeStore (Original) Me encanto Visitar ese lugar todo lo que venden es lindo y bueno me fascina de verdad es todo de una exelente cálida y una atención única Bayam a vicitar Ashley HomeStore
Thank you to Joe at the Ashley Home Store in Paramus. You were a great help to me in finding the right couch.
I had a wonderful experience today and got a great price! I had the pleasure of working with Jackie W on getting the best deal around on my new sectional. She was patient and extremely helpful with me. 5 star costumer service from the moment I walked in. Thanks again ! Great Delivery experience they arrived early in the morning and had everything in the house and put together in about 10 min. Fast and easy no complaints thank you !
one star is a lot. Lousy place I recommend you do not do business with them. believe me this is the worst place of all
Ashley was packed with furniture options and had exactly what I needed. The sales person I worked with was very helpful and informative! Thank you!
Customer service ( Jackie ) was amazing and very helpful, am extremely happy with my purchase. Also happy to donate to lights for orphans with the purchase of the couch.
Lina Morales was amazing!! She helped me find a perfect sectional and was so knowledgeable about all of the products in the store. It was a real pleasure working with her. I will recommend her to my friends and family looking for furniture in the future!
Had an appointment with Antonio. So professional and great! He made it so simple for me. I knew exactly what I wanted and when I hoped for. All went so smooth and quick!
Love my new sleeper sectional and coffee table!! My Saleswoman Lina in the Paramus store was super helpful!! The two gentleman who delivered my furniture were fantastic!!! Protected my floor - worked very efficiently - really polite - just an all around great experience!! Will definitely be back!! Will recommend to friends and family!
Good experience shopping with Ivy. She was very friendly and helpful from the beginning. We actually picked out the original couch she showed us. She helped us with every doubt ...She knows a good choice!
They have very nice furniture! And very helpful people working there. Our sales person name was Ivy very nice a patient person and help us get what we wanted, and also let us know everything about the delivery! She was quick too! Thank you Ivy !!:)
Tanvir was very helpful. Great salesman. Knowledgeable with a non pushy attitude. Highly recommend seeing him.
Ivy made the shopping experience outstanding when I shopped for an apartment full of furniture with my elderly parents.
I met with Farid today at your 17S Paramus, NJ store. He greeted me right away. He was very friendly and courteous. I showed him The Lettner Bedroom set from my phone. He immediately walked me through the showroom to show me the floor model which was beautiful. He explained the pricing of each piece, the financing and the 5 year worry free contract. He provided exceptional customer service! I was able to purchase the bedroom set!! He was thorough on the delivery instructions and the entire sales process.He absolutely made it happen for me today!! I appreciate all his help and assistance. I Thank him once again and must say this is my first purchase from Ashley Furniture and I am truly pleased! Thanks so much!
If you’re ever in the Ashley Furniture Home Store in Paramus please go and see Samy(Girl). She is so in-tune with what you like and fits your personality when it comes to choosing your furniture. If your a piece person like me; she even helps you to put your pieces together instead of choosing the typical displayed sets. I have encountered many sales reps on a consistent basis; but I have never met someone like her. It was like we’ve known each other for years!! She is prompt in answering all questions and concerns. The topping on the cake is that she doesn’t push what you don’t want. This was ultimately the reason why I came back to complete my purchase. Thank you so much Samy for the great experience.
I originally left this place a 5 star. Service at the store was amazing. I ordered this cabinet on December 14th. Came in and one drawer did not work, they said they will send a drawer and to call them when it does to make an appointment. I just did and earliest is February 3rd. And if he/she cannot fix it i will have to wait an additional 2 weeks for a new one. Last time i shop here.
Great customer service! Jackie gave a us a good run down of all of our options and was very helpful in helping us choose our dream rug!
My trusted advisor, Ivy, was very helpful during my visit to the showroom. Even after leaving the store, it was very easy to keep in contact with her about my order. I had to make some changes and she was very accommodating and prompt.
We are all going through difficult and trying times. People are quick to complain but do not often take the time to thank or commend. Due to the ongoing pandemic we have been spending a lot of time inside. As such, I have been doing my best to update and upgrade our home. I tend to be a shopaholic. I have made a number of purchases this year and have shopped at several furniture stores. Unfortunately I have had bad experiences at some of them. I visited your Ashley Furniture Store in Paramus, New Jersey earlier today. My intent for today’s visit was simply to look around for some accessories for my home. I was fortunate to have been greeted by your sales associate Jackie Walsh. She was kind, professional, patient, and helpful. Although I was looking mainly for decorative throw pillows she devoted time showing me around the showroom and pointing out a variety of options on the floor and online. She provided me with her business card and told me that she would search further if I had any ideas or items in mind. I feel that she went the extra mile -above and beyond, provided great customer service, and represented your brand, company, and store in a very positive manner (especially in light of an ongoing pandemic). If the CEO, or member of the team, were to appear on Undercover Boss and visit this location they would be quite pleased. There should be more Jackies within your organization. Please thank her again for me. Wishing you, your family, and all at Ashley a happy, healthy, and safe year.
Cannot wait for our couch delivery this week! Jenny And the rest of staff were very helpful and Jenny solved our couch delay issue with another store by getting our couch to us immediately. Thank you!
Tanvr and Trish were excellent sales representative and helped get me an amazing bedroom set I wanted on a budget
Jackie and Trish were great they made everything easy
What an amazing experience shopping for a Tempurpedic mattress at Ashley Furniture in Paramus! Lina did an amazing job fitting us for the perfect mattress and ensuring that we were comfortable with our purchase. Her knowledge of the different mattresses and pillows was incredible and she worked hard to guarantee that we got the best deal possible. Head to Ashley Furniture in Paramus and ask for Alina if you’re in the market for a meeting mattress! You won’t be disappointed!
Had a great experience with Lina at Ashley’s Home-store, very friendly and knowledgeable. Thanks for the help! Very much appreciated!
We love Jeni! She always takes care of us. Smart, funny and easy to work with.
DO NOT SHOP HERE. There Customer Service is terrible. We have ordered from there twice and each time we have had problems with the delivery and the items. They say they are going to deliver a certain date, we take time off from work, then they don't show up. Trying to get anyone to help you is a nightmare.
Farid was fast, friendly and knowledgable which gave us a swift and easy time buying a comfy sectional that suited our needs for new home. Definitely recommend!
If you are looking for someone to help you look for furniture with the best deals, ask for Farid! He’s the best man for that! The staff are also very helpful and it really shows how much they care for their customers.
I just got my bedroom set from there absolutely amazing especially!! Farid he was amazing helped us and got everything together.. delivery on time just like. Thank you again Farid!! Most go this is the place.
I am very pleased with my Sofa that I purchased from Paramus, NJ location from the Salesperson to the Delivery. Sales Person Farad Manashiro was great with helping me get the perfect sofa walked me through so I would get the perfect fitting sofa for my home kept me informed all the way until my delivery day. Delivery was done with care and assembly was perfect in every way William was very professional. I am extremely happy with my purchase
I was hesitant of doing business with Ashley’s Furniture after an underwhelming experience at the Linden store the day prior. After reviewing options online I decided to give Ashley’s Paramus a try and I’m happy I did. I made an appointment online and was called by Antonio who was welcoming and kind. He didn’t prey on us and allowed us to review all sectional options. Once we selected a couch, he matched the online price and discounts +. The hospitality and buying experience was top notch IN STORE. Just wait for it. 2-3 months later: STILL WAITING. DO NOT PURCHASE FROM ASHLEY’S. SAVE YOURSELF THE HEADACHE. DON’T SAY YOU WEREN'T WARNED. 4 months later: They delivered my item only to have to put it back on the truck because they altered a sofa piece instead of the chaise (which I paid for separately) . My husband went directly to the store where they tried to offer $100 for inconvenience. While reviewing the order he finds that the item that was supposed to be delivered was wrong! The chaise was on the wrong side! So now we had to wait longer to get our furniture. They FINALLY delivered a sofa and ottoman a week later. I contacted them (not the other way around) 3 weeks later regarding the Chaise. They scheduled the delivery just for the delivery date to be cancelled on the day they were supposed to deliver it. Now I have to wait AGAIN. 5 months later: Received the Chaise after additional delivery cancellations. The “manager” Angel stopped texting me and ignored my texts. One of the couch covers came damaged however they replaced it within a week. Like my sectional, hate the service. The inconvenience refund received was not enough. Overall was not worth the headache. I’M GONNA SAY IT LOUD AND CLEAR... YOU ARE SIGNING UP TO BE STRESSED OUT AND ANNOYED.
Jackie provided great service and attention and even looked online to help narrow our search for cocktail tables.
My customer experience has been horrendous We purchased living set on 10/17/20.. after waiting 5-6 weeks for delivery The sofa was sent defective 3 times with no eta on 4th attempt we requested cancellation. It’s 01/16/20 and we still haven’t received our refund The store lacks proper basic skills to complete a simple refund transaction.. I would high recommend anyone thinking of shopping at this location to avoid them. As our frustrations not knowing who to speak to or when things will be resolved
Tanvir and Jeni were so amazing! After a horrible experience at the Poughkeepsie Ashley’s we came to Paramus with low expectations but wow!!!!! Not only did we find the exact living room set we’ve been looking for but she also got us a kitchen set that we’ve been looking for. They both listened to what our needs and wants were and gave AMAZING ADVICE! We will now only shop at Paramus Ashley with Tanvir and Jeni even though it’s over an hour drive for us! It was so worth the trip. Thank you again guys!!!!!!
i have been waiting 3 months to get my sofa, and I’m still waiting every time that I call they provide me different date of delivery. so disappointed I don't recommend this store. Also I paid in fulllllllllll
(Translated by Google) Great job Shon. 👍👍🏅🇵🇱 (Original) Great job Shon.👍👍 🏅🇵🇱
Excellent customer service, Ivy was terrific not to mention very patient. I prefer Ashley furniture because you are guaranteed good quality.
Amber was awesome, she listened to us, took her her with us and quickly found us the perfect table and chairs!! Can’t wait for it to arrive now! Thanks so much Amber and the team! 🙂
Joe helped me with my sofa purchase ! Super pleasant experience, very seamless and quick. Thank you !
Let me break down the reason for the 1 star rating. I would give 0 stars if I could. We purchased a full home of furniture for a 2nd home almost a year ago and to this day repairs to some pieces have still not been made. The sales experience was good overall - sales person was polite and helpful, however the full details of the process post the purchase were not fully explained. First upon delivery the delivery service was frustrated that they had a whole house full of furniture to deliver to a distant location which we arranged in advance and was told was no problem. We had a few pieces to be moved to allow for the new furniture and the delivery man threathened to leave and not delivery the furniture. We had to get the customer service on the line to resolve this and they finally did. There were 3 or 4 things to be repaired we noted post the deliver that are not resolved to this day. We were not told that to get repairs done the customer has to call the 1800 # and send photos of teh serial numbers and the damages. Even though this seemed like alot for the customer we did not once but 3 times. The customer service reps are uncooperative at best and read off a script. They finally sent some of the parts, but not all, and after going to the store and complaining they called to say they didn't order all of the parts and the service date had to get moved again. I asked if they could expedite the parts and set up for February and they told me no they have to wait until parts arrive. Not accomodating at all and will not try to make good for their terrible process. It is a self service model which is not told to you upfront. As such I'd rather spend more at RH or Raymour and have better followup. Not honest and not worth it!!! Stay away!!
Ivy was incredibly patient and helpful. Great service!
Lina Morales is the right person to ask for when coming in very friendly and knows her stuff! Was in and out in a blink of an eye.
Sumreen is amazing! She was very knowledgeable about all products I was asking about, even if they weren’t in store. She gets right to business giving prices and doesn’t waste time trying to beat around the bush. She isn’t pushy and never makes me feel like what I’m buying isn’t enough. She has worked with me to order multiple things, even allowing me to do it all through texts and one phone call. She tries to help in every way! She is the best and I will continue to use her!!!
My husband and I had a wonderful experience at Ashleys in Paramus. Our salesperson, Samy, approached us after we walked in and showed us multiple items that fit the description of what we told her we were looking for. She was patient and answered all of our questions. Samy was knowledgeable about what was in the store, where everything was and the protection plan. She went above and beyond sending us measurements and pictures when I realized I forgot to while I was there. She helped us pick out a great kitchen table set and living room sofas. We had a such a great experience that we will be back to purchase more in the near future.
How lucky am I that after trying every local furniture store i was able to call an out of state furniture store and get the most incredible service! Lina was amazing , she was able to get me information quickly and offer alternatives on the spot. When my couch was going to take too long for delivery she found me almost an identical couch, and got my shipping within the week... which is unheard of in these times! She sent drawings to my phone, she broke down prices and was extremely patient with me. All of this on the phone!! I received better service over the phone with her than in person at any of my local stores! Make the call , take the drive, do whatever you have to to get to the Paramus Ashley store and ask for LINA, you will be so happy you did! Even the manager was helping to measure for me, at other stores the manager never even comes out of the back! Great Store, Great service, incredible salesperson!
My husband and I had such a smooth experience at Ashley! Amber and Trish were so helpful and we walked out very happy customers!
Great service very helpfull
Antonio did a great job at helping us out and finding the best options for us and our new apartment
Update: originally I gave this store a 5 star rating. The sales process was flawless until we soon realized we were being just sold to for the salesperson to make their numbers. The sales person gave us a time frame of 2-3 weeks for delivery, it is now 2 months. Waiting for something in the current state of the world is not the problem, the being lied to for the salesperson to make a sale is. Informing us of the correct timeframe or with the correct information would have been the correct thing to do. Lying to us was not. If the salesperson would have told us from the start that he was not sure how long the items can take and we decided to go ahead with the purchase, that would have been on us. But instead he took the decision away from us by lying about time frames. Now we have run our credit, still have no furniture in our new home.
Alijah and Doug are the absolute best! Outmost professional and went above and beyond for my wife and I. Thank you guys again! Definitely walk in and find Doug!
Laura was great. Excellent customer service. Would not go anywhere else.
Joe helped us find out perfect dining table!!
Swung by Ashley to look at a sideboard that matches our dining table we bought a couple month ago. Ended up walking around the store with Jon (our sales rep), and buying a number of additional pieces, as well as a bunch of artwork and other accessories that they have staged. What I like most is that everything is staged very well, so it’s easy to picture what things will look like in your space. And the folks am who work here are fantastic! Friendly, helpful, and intent on making the process seamless. Great value, all around.
The store experience was great and this is my 2nd time at this location the first when I brought my family member to purchase their living room furniture. This would have been a 5 star review but the delivery experience was horrendous for the times that we find ourselves in. The drivers did not follow instructions as to where in the home to not step and did not wear the booties I had provided and advised prior to entry in my home. To top it all off the middle piece to my sectional was delivered without the legs so They couldn’t complete the build and I now have to wait an additional 2 weeks for the legs to arrive. Not to mention the drivers did. It wear gloves but at least wore masks
Do NOT shop with Ashley. I purchased a high top table, accent chair and ottoman on July 17, 2020. The table was delivered in August and the chair and ottoman were delayed due to the pandemic (understandable.) We ended up canceling the chair in August because we needed it sooner than later and after multiple phone calls & trips to the store we got refunded 8 weeks later (we were told 10 business days.) Our ottoman FINALLY got delivered on October 2nd but guess what, they didn’t send the legs! We spoke to the customer service team while the delivery driver was still here and were told the legs would be shipped directly to us in about 7 days. Received the delivery with ONE leg!! I called back and they apologized and were sending 3 more legs right away. Received the delivery 10 days later with ONE MORE leg! At this point, we went to the place of purchase, Paramus store, at the end of October because we hoped they would help. Our sales woman Jen was no help with that or our refund, I guess she already got her commission so what did she care? Then I spoke with a manager and she apologized issued our refund and claimed she placed the order for two more legs. The legs never came and I made multiple more calls to customer service. It is now December 26, and I am currently on hold with customer service AGAIN trying to figure out why they have not sent me 2 more legs for the ottoman and when I will get them. The store has not been helpful, customer service has not been helpful. Overall a terrible experience! I have had a piece of furniture for over 2 months that we have not been able to use.
We were helped by Antonio today at the Paramus store and he was super helpful in helping us find the furniture we wanted. He made suggestions in terms of what style would suit our house and found us the best deals. Very happy with the service provided! Make sure you ask for Antonio when you go!!
LINA IS THE BEST, she took her time to explain everything and made me feel like it would be something she would buy for herself. My process was so easy, i loved it. HIGHLY RECOMMENDED!!! Definitely coming back for my next purchase!
Lina and the manager there were absolutely helpful and kind. really great! every question was answered. overall great experience
Lina was so helpful. She helped us get exactly what we wanted. Would definitely recommend her, and I will be coming to see her the next time I visit Ashley’s.
Terrible customer service! I purchased a bed, not only was it missing the hardware but also got two different sizes(headboard twin size, footboard queen). when calling back its taken 4 days for a manager to contact me to tell me i now have to wait 3 weeks for a new delivery. im 8 months high risk pregnant, im a first responder and now i have to sleep on the floor for the next 3 weeks and absolutely no compensation, besides a metal frame that will only scratch my wood floors! No thank you!! Dont shop at this store!! They are the worst. and for a manager to take 4 days to call you its ridiculous!!!
Great experience, I was helped by an associate right away and they helped me find the perfect couch for me. My associate, Ivy, was extremely knowledgeable about all the pricing and configurations of the sofas in the store. She helped me find the perfect sofa with the correct configuration, she also helped find a great price for me. There were a few bumps on my side and I had to move my delivery date 3 times and each time Ivy was very helpful and got the date changed within minutes. Also, the sofa I bought was on back order but Ivy helped find the pieces i needed and got it shipped much earlier than the expected date which was very helpful. I recommend you go here and ask for Ivy.
This place is amazing!! Excellent people! Sammy did an amazing job helping us pick out a couch for the living room! She helped us until the very end! Everyone should come and buy here whether it’s couches or beds!!!!
My wife and I had a great experience. Customer service is informative and laid back. Trish, our rep, went all the way, in helping us choose the perfect bedroom set.
Trish was fantastic. She helped me with all my bedroom need including a very comfortable bed ! Strongly recommended. Price was great to !
Jon is my salesman at Ashley Homestore in Paramus. I had to change delivery dates and he has been working tirelessly to assist me. Truly he is very knowledgeable and extremely nice. And I was so happy that the furniture is made in the USA! That is why I went to Ashley. Thank you.
Terrible!!! The drawers on our brand new piece of furniture were not working. My fiancé took it apart to find MOLD. In addition, the top drawer is DISGUSTING. We will never buy anything again from this store. P.S. this is the second time that we were delivered a damaged item. Save yourself the hassle and save your HEALTH!!
Laura met us immediately upon our arriving at the Paramus NJ store. She was very helpful showing me various styles of living room chairs, and explained right away the cost, discount available, etc and the chair I purchased would not be delivered for 8 weeks. My daughter is still unsure which style she wants and Laura did not pressure her at all (one of my pet peeves). I cannot comment on the chair until it arrives, but as far as customer service I'd definitely return to this Ashley Home Store.
I wish that I could give Ashley Furniture less than one star. We have 3 of the porter chests and the matching bed. We needed a bit more room, so we decided to order an additional chest. The first time it was delivered, it was not leveled. It seemed to be warped. It didn’t sit right, the drawers wouldn’t stay closed, and the top was damaged. It was a nightmare to have a technician come out. Despite my explanations to the woman on the phone, I was told that new rollers needed to be ordered before tech could even be scheduled. I’m not sure how new rollers in the drawers would fix the massive damage to the piece of furniture. When he finally did, he agreed and explained that it must’ve been “dropped”. We worked to reschedule an additional delivery. Ashley did not work with us at all. I requested an early delivery time, yet instead our time wound up being at 4pm. I had to take off of work as a result of their initial wrong doing. We waited two weeks to get a new piece. When the new piece came, I was so concerned with checking that the drawers worked properly, that I didn’t exam it as thoroughly as I should have. To be honest, if you purchase something that is $1,000 you expect good quality. I shouldn’t have to be Ashley’s quality control. However, when I was putting the clothes in the drawers after, I noticed that the top drawer was absolutely disgusting. It looks as if we got a used piece of someone’s furniture that they returned. There was spilled liquid ALL OVER the felt pad. At this point, I wish I could return this piece of garbage. I called them and they are sending an additional drawer, but now I have to wait again. I’m addition, there are tiny imperfections and scratches on the entire thing. I will NEVER be shopping at Ashley furniture again. I urge everyone to take warning when spending their money at this establishment. They are over priced and the quality of their furniture is garbage.
Had a great experience via online chat with representative Lina. She helped me with a little situation i was dealing with. Thanks!!
I Instant messaged with Lina requesting assistance with a dininroom set. She even took pictures and texted me so I could see the color! She helped me order too! Super sweet! Thanks Lina!!
Quality is not good as compare to the price. Furniture started to have problems after few months. Ashley's warranty service is terrible. They take forever to process.
My salesperson LINA were the best, really listen to me what I need, how soon I need my delivery...very professional and the best of all she worked in my pace, very fast. Strongly recommend her, it was pleasure working with her.
Just finished a sale with Joe M! What a gentleman he was! He greeted us and took our jackets and offered us coffee. He allowed us to walk around the store at our own pace without trying to “sell” or talk our ear off about each piece. He popped in occasionally to see if we had any questions, and when it came time to do numbers he made it quick, easy and light hearted!!! We also bought a rug to take with us that night which he kindly wrapped up and carried to the car!! Thanks Mr. Joe for a fun night in the rain!!!!!
Thank you so much Trish and Jeni for making our experience wonderful. We are very happy with the purchases you two recommended. See you soon again for our bedrooms.
Originally I was really happy with my service and purchase. I am now close to the 3rd week since my purchase and haven&'t even received a delivery date. The money has been taken though. Every time I contact them for a date they give a first come, first serve answer. I really like my purchase so I feel like my hands are tied. How is someone supposed to go on a time frame like that? If I were you I&'d either skip this whole store or prepare for a very long wait.
Courteous staff, good quality for the price. Salesman was willing to price adjust based upon the corporate website marked price. Appreciated that very much!!
In store experience was excellent however the delivery has been a nightmare!!! The delivery service did not come equipped with the necessary hardware to mount the headboard to the heavy duty bedframe. Second appointment was scheduled and again the service team arrived without the necessary hardware. It is impossible to contact a manager on the telephone so we had to make an unnecessary trip to the store. We are still waiting for resolution. I would not recommend purchasing furniture at Ashley. Horrible customer service after the sale!!!
I had such a great experience at Ashley homestore! Kelvin was incredibly helpful and took the time to walk me through every step and worked with me to find everything I needed. Him and Ramon went out of their way to get me the pieces I needed at an affordable price. I had previously had a terrible customer service experience with Bob’s furniture so I was skeptical but Kelvin and Ramon were amazing. My furniture ended up being delivered faster than I expected and I love everything I got!
Dealt with Kalvin, a true professional. Didn’t leave anything out. Was more then willing to show me other Ashley furniture even when it was pretty obvious I was sold on the first option. As long as the deliver and satisfaction of the couch is in order, I’d most likely deal with him for further purchases.
Kelvin and Rimon were extremely helpful. My furniture was delivered within a week and everything arrived without any issues. Very happy with my bedroom/mattress purchase!
Kelvin was a great sales person very attentive to detail and was able to get us what we needed in a time frame that we needed it. Great asset to Ashley’s.
I recently moved into a new place and needed some new furniture. I wasn’t quite sure what I was looking for, but I was greeted by Trish Lucas who has incredible taste and guided me through a wonderful process. Kudos to Ashley and thank you Trish!
Laura is a great saleswomen. I like her professionalism.
My In-store experience was great, but it was everything afterwards that was absolutely horrible. I ordered my furniture in August and received it a few weeks afterwards. I was impressed with the timely delivery, but I should have known something was wrong when the delivery men RAN out of my house after dropping off my furniture. I quickly inspected the pieces and my nightstand was scuffed and not repairable and my dresser drawers were broken and would not open. I immediately called their customer service number and scheduled a technician to come out to take photos of the damaged pieces. I also had to upload photos of the pieces to their website. The technician came out, took photos, uploaded them to their database and told me someone would be contacting me about a refund and “hopefully” replacement furniture. From that moment on, I had to call 4 times to speak with someone on their team about my replacement furniture items and every time I spoke to someone it was as if I started from the beginning again. No one knew why I was calling, there was no record of my photos indicating these broken pieces, they could not find the technicians photos and I constantly demanded to speak with a manager which never happened. Three months later I called again and was able to lock in a new nightstand which I received and the woman told me shortly after my nightstand I would get my dresser. Well to no surprise, the dresser never came. I called again to follow up on my dresser and the customer service representative said “I’m sorry but it looks like someone dropped the ball and this did not get processed.” How? How does this happen after my 5th call? He then told me he did see a credit was being applied due to this horrific experience and I asked him to send me an email, which I have, stating I will be receiving a credit and also exchange. Immediately after he sent that email, while still on the phone with him, I asked him to confirm the credit amount he saw on file and he proceeded to state, “oh, I’m sorry but you’re actually not receiving a credit since you’re getting an exchanges item.” I KID YOU NOT. How does someone one minute say he SEES a credit being processed on my file, email me with this information and then two seconds later retract that statement??? How?? How, because it’s Ashley furniture. I then say well okay, can you at least proceed with my request for a replacement dresser and he said please hold. As he was working on that process, I demanded to speak to a manager. After waiting on hold for 10 minutes, I got in contact with a manager who told me 1. She does not know what the guy was talking about. All she had to do was put in a date to replace my furniture and not process any new information and 2. I could not receive a credit or refund. What happened to customer service here? What happened to respecting your customer and acknowledging when you are wrong? To sum this up, I HIGHLY HIGHLY suggest not wasting your time or money here. This was the absolute worst experience I have everrrrrr had at any retail store and I will never shop here again. Crossing my fingers that I receive a dresser one of these days.
I had a great shopping experience at the Paramus location. Laura Ajdari was professional and very friendly. Laura and her manager were able to give us an excellent price on a new sectional.
To whom it may concern Two weeks ago I did a huge purchase at Ashley&'s furniture store at 545 Paramus New Jersey route 17, everything wants going well until I received one of the items for my son bedroom set the quality was not good I called the store to ask if I can exchange the dresser no matter if it was more money but they refused to help telling me that they don&'t do exchange or return. This has me so upset that nobody was willing to help me with my concerns that I canceled the whole order so now I have missing items from my kitchen set the bedroom set and couches all I&'m asking is to exchange the dresser and they just don&'t care I&'m not asking for credit I&'m not asking for a discount I paid everything in full and I still can&'t be helped, I felt like they mistreated me I spent 4 hours on the phone with them and got nothing. At this point I want the money back and for them to pick up the pieces they delivered to me. They didn&'t explain to why I can&'t have the dresser exchange and just didn&'t want to speak to me I felt they were discriminating me because I&'m Spanish. This is beyond sad and disappointing I need some answers and I need them now !!!
Excellent experience, the treatment was wonderful, the attention as soon as I arrived at the store was very pleasant, KELVIN and RIMON are the best, very attentive, and above all they accommodate you according to your budget and taste. I totally recommend the Paramus Store where these guys attended me !!
There are so many good deals
From the moment we walked into the store Kelvin was extremely helpful. We purchased a sectional for our first home & the process was quick & smooth. Kelvin was very attentive & informative throughout our shopping experience. Thanks again!!!
Clean, nice store set up. Really helpful and friendly reps, especially Kelvin Caraballo. Not pushy, honest, and quick service.
Kelvin and Rimon where very helpful and professional! I would definitely recommend shopping at Ashley’s in Paramus.
OMG, I am amaze how good this store. Starting from when you walk in the store to ordering the product. I order a whole set of sofas, coffee table, side table and accent chair. Unfortunately my apartment wasn’t big enough to fit everything and I had to cancel some items. I thought this was going to be difficult thing to do but this store made everything soooo easy.. the people are so understanding. They issue my refund with no problem. I wish everything will be so easy.
Ashley strikes out again! You order stuff that doesn’t come ! They forgot ! Now you have to wait a month to get it and pay delivery charge? Buyer Beware!
I had a great shopping experience at Ashley Furiture store in Paramus, NJ. I needed to furnish my home with all new furniture which included bedroom sets, mattresses and dining table. Ivy was the Sales rep who helped me and offered excellent service. She was very patient and answered all my questions and made many changes on my order when I wanted to switch things around. The furniture is of superior quality. Mark who is an expert on mattress help us find the perfect mattress for our bed...He answered all our questions and was very accommodating. I would recommend Ashley to all my friends and family.
I had such a great experience today with sales associates Jon Lines and Laura. They were so helpful and did everything they could to help me getting my furniture when needed. Definitely a 5 star experience. Thank you so much Jon and Laura, you guys ROCK!!!!!
*DO NOT BUY FURNITURE FROM ASHLEY!!!!* Sales person will tell you you can try the mattress and if you don't like the mattress, you can always exchange but this is NOT true. If this is a comfort issue, they will only refund you 60% according to customer service. This place is giving you a wrong information just to get your money.
Kelvin Carabello, our salesperson was really helpful. My mother picked out a really nice dining table and Kelvin helped achieve that. Thank you Kelvin for the awesome experience!
Great
Lina was very helpful and had really good recommendations on how to set up our living room. Excellent experience at ashley!
I ordered my furniture in store on 8/26/20 and ever since then I have not been able to modify my order. I have called, left text messages and even called the headquarters and they give me the run around. Even online chat is useless because I have to deal with the people &"in store&". If you shop here just understand in order to get a status update, modify your order or even cancel your order, you&'ll have drive in yourself and get things done. I will be heading to the store this week!
Pricey
Kelvin Carabello was very helpful in helping me get a bed and mattress for my son. The set is very good quality. He was also helpful with the delivery day. He is a great salesman and has a lot of experience. Thanks Kevin. :)
Hi guys. This place is rated 2.5 stars for a reason! Bought our furniture in July, were told we&'d have our order in a week and found out a piece is on back order until 10/28 only after harassing them about its status! They then told us they would refund us the delivery fee and we have not seen a dime a month later. Kleny, the sales lady was great but the store&'s customer service is atrocious!! I won&'t shop here again.
We couldn’t be more happy with the service that was provided to us, Lina was kind, professional, and informative throughout the whole process. Not only did she spend hours with us picking out the perfect match to our decor. But she stood in touch with us all the way up to delivery. She was even able to get all my furniture in on the same day and within three weeks! In the mist of a pandemic you know this is difficult, but Lina pulled it off! And we couldn’t be more happy! To top it off the furniture looks absolutely amazing!!! Thank you Lina from Paramus Location! I highly recommend you contacting her.
Came to the store with my 1 year old baby Looking for our new dinning table, Kelvin helped us and he was super friendly and very helpful, he showed me all the possible options, moving chairs from one part of the store to another one so I can pick which one I like the most. He had a lot of patience and we ended up with a very good deal.Thanks Again Kelvin!
I had placed three orders on July 15th and promised that I would receive all three items by no later than the end of August. Received my dining room table in August, but have not received my other orders. Additionally, I have been called by Ashley’s on three different occasions informing me that my order was being delivered and on all three occasions the delivery was cancelled. I have been attempting to call Ashley’s, but they are having all their calls routed to their central customer service line with waits being over an hour and calls never being returned. I would avoid this Ashley’s store at all cost given that they will not keep customers updated. I understand that we are in a pandemic, but that is not an excuse to willfully ignore customers or avoid connecting. Highly disappointed!
Jon is extremely knowledgeable and courteous. He made the couch buying process easy and was able to give us an excellent price. Ashley HomeStore is lucky to have an employee like him.
I bought sofa, dining table and bed room sets in 2015 with extended warranty. DO NOT fall for extended warranty, it is good for nothing. I guess you get what you paid for...dinning table and sofa both started going bad after 8 months..bed room sets doing ok...
Kelvin was very helpful in helping us get a bed and box springs. We came multiple times and he was very patient with us. Service was awesome. I highly recommend
This has been the worst experience purchasing furniture through this store. Denise the sales manager is incredible RUDE!!!!!!!! And I am not one to name shame but my goodness. My furniture that I paid cash for 8/7 was supposed to be delivered 9/1 but failed to be because the truck was in an accident. Didn&'t get it until 5 pm 9/12!!!! They called me 15 minutes before my delivery time. Uh... figure it out, you only have one truck and one person delivering in Bergen county? She was incredibly rude to me and did not call me back like she said she would until 7 hours later. I paid cash for this bedroom set, which came damaged. Today I received a call about a refund and when I called them back they acted like they had no idea what I&'m talking about. Horrible communication on their end and everyone just seems clueless. I would not recommend and will never be sending them my business again. So sad I wasted my money here. Half of the customer service people can&'t even read or write proper English and on the phone barely can speak it.bye.
This was my first time going to Ashley and I dont like shopping. But Doug Hollander made it a very pleasurable experience.
We had a great experience with picking out living room furniture with Kelvin at Paramus . His expertise and professionalism really made the process easy.
Purchased a bed frame and mattress from salesman Rimon. He seemed pleasant enough, but he was not a knowledgeable or experienced furniture salesman. He asked me what box spring I wanted, I had no idea. In the end I picked the smallest box spring- with little direction from the sales guy. In the end, the frame looks huge compared to the box spring and mattress. I’ll own not being informed, but that is why I went to the store to buy from a person as opposed to buying online. It took me a month to get a hold of a human at Ashley to help me- I actually had to go back to the store- I kept getting ping ponged around On the phone. Ashley couldn’t fix the issue once the order was delivered to my house, so I’m stuck with the decision. I’ll figure out how to fix outside of Ashley. Won’t purchase from them again- and I don’t recommend going to these stores to buy, just buy online as the sales folks are not informed
Purchased a bed frame and mattress from salesman Rimon. He seemed pleasant enough, but he was not a knowledgeable or experienced furniture salesman. He asked me what box spring I wanted, I had no idea. In the end I picked the smallest box spring- with little direction from the sales guy. Once delivered the frame looks huge compared to the box spring and mattress. I'll own not being informed, but that is why I went to the store to buy from a person as opposed to buying online. It took me a month to get a hold of a human at Ashley to help me- I actually had to go back to the store- I kept getting ping ponged around On the phone. Ashley couldn't fix the issue once the order was delivered to my house, so I'm stuck with the decision. I'll figure out how to fix outside of Ashley. Won't purchase from them again- and I don't recommend going to these stores to buy, just buy online as the sales folks are not informed
Terrible store.......They delivered a table to our house without letting us know the chairs were on back order now we can't get a refund because we signed for the table, called customer service to speak to a supervisor and they were very nasty!!!!!! Will never shop at this furniture store again.
Terrible store.......They delivered a table to our house without letting us know the chairs were on back order now we can&'t get a refund because we signed for the table, called customer service to speak to a supervisor and they were very nasty!!!!!! Will never shop at this furniture store again.
Kevin Carabello, our salesperson was really helpful. My mother picked out a really nice dining table and Kevin helped achieve that. Thank you Kevin for the awesome experience.
Kevin Carabello, our salesperson was really helpful. My mother picked out a really nice dining table and Kevin helped achieve that. Thank you Kevin for the awesome experience.
My husband & I visited Ashley in Paramus just last night. This was our first time to an Ashley Furniture Store & were pleasantly surprised. We had a very specific table size & color we were looking for. We were approached by Sam who was very knowledgeable and friendly. He showed us all the dining room tables that met our width requirements. Sam definitely knows his business and made our experience and purchase pleasant & easy. The best part is, we were able to get delivery within the same week!
Scammers, just like any other sales people. Lied about delivery dates and what was actually in stock.
I walked around the store for a half hour and not one sales person asked if I needed help. They looked at me but never approached me. I guess they were all to busy hanging out talking to eachother and I'm guessing that's what they are getting paid to do is social distance with coworkers not sell furniture!! Very disappointing! I'm go to Bob's Furniture where their employees actually asked me if I needed help so I will be giving them my business!!
Unfortunately there is not zero stars option to give because that is what I would be giving to this store .. on June 18 2020 I went with my husband to buy a living room set and a set of coffee tables, Antonio, one of the staff members and who sold us the living room never placed the order to their warehouse, so we went in July 22,2020 to see what was going on with the delivery since we didn’t received any email, text, or phone call to communicate what was going on. Surprisingly, another guy told us that our order wasn’t even there (even though they had taken the money already from our debit card). That day, the guy who saw us put a date for a delivery which was August 13, 2020 and the story doesn’t end here, I waited until late afternoon and I called to see what time was the delivery because it was like 4pm already and no calls or anything .. when I called, another guy told me the delivery wasn’t ready for that day and I needed to wait until September 19 .. (a purchase made on June 18).No communication at all. COSTUMER SERVICE IS HORRIBLE, THEY RELY ON JUST A NAME THAT THEY HAVE BUT IN REALITY ASHLEY FURNITURE IS A JOKE.
Sha’Ron was our sales person extraordinaire!!! She was fantastic and we felt her VIP treatment!! She’s a bundle of awesomeness!! We would recommend her to anyone!!
Over a month ago I ordered a left arm facing chaise lounge with sofa love seat with JENNI at the PARAMUS, NJ location. She rushed and left me with another associate JOHN who also rushed me through the check out process. I'm a fast talker and I had to ask JOHN to slow down and repeat himself when going over the insurance, shipping info and other "fine print". It finally came time to receive my couch only to realize it was the WRONG COUCH! The couch that was delivered would not fit in the designated area of my living room. After several attempts to reach JOHN or JENNI I went into the PARAMUS, NJ showroom and spoke to the original salesperson, JENNI. Through customer service I was able to re-order the couch with TATIANNA. Upon arrival of the SECOND couch the drivers alerted me that what they had was a 3 seater sofa and chaise after they saw my living room. Obviously, a 3 seater sofa was not fitting in my apartment. I then got on the phone with MIKE the store manager of the PARAMUS location. He first tried his best to make sense of the multiple mistakes that were happening with my order and told me he would reach out to his higher ups and CC me on emails to JENNIFER OLIVERA and that the CUSTOMER EXPERIENCE SUPERVISOR would reach out to me. After a few days on Monday (now well over a month) I called MIKE to ask if there were any updates because I hadn't seen anything in my inbox and no one had reached out to remedy this absurd ripple of mishandling. MIKE described the situation as a misunderstanding and he retracted his promise to CC on the emails, and that a supervisor or district manager (MIKE claims he is both district manager and store manager of PARAMUS) pretty much someone who could personally look into this and make things happen having talked to sooo many people on numerous occasions at that point. Im just tired and have wasted SO much time trying to fix a mistake they made.. and on more than one occasion. Finally, TATIANNA reached out to me with yet another apology on behalf of Ashley Furniture and maybe, hopefully, by some chance ordered me the intended configuration of the loveseat and chaise. The couch is now backordered several weeks! I have now been waiting a few months for my couch and no one has properly compensated me for this gross mishandling and subpar customer service. I have been in communication with BIBI, the head of customer service who reports directly to the Board of Directors to see now what they will do for me. What will the Board of Directors do to acknowledge these excessive mistakes. This is not even the only grievance I have with Ashley. I have also received damaged product and true to my patient nature I didn't have the nice delivery men pack it all up and send me brand new merchandise. I settled to avoid any delays or confusion on both Ashley and my behalf, to just have a technician sent out to repair the hole in my drawer. When the delivery guy put me on to customer service I asked for a confirmation code or at the very least an estimated date of arrival for the tech. I got nothing. Absolutely no correspondence or confirmation via email or phone. As many people as I've been in contact with at the sales level and corporate I don't even think they are aware that an appointment for a technician was made! I really try to be patient but I don't believe Ashley is in the business of creating warm and welcoming homes for their customers like they say on all their promotional media, including the recorded message that plays when placed on hold. They are insensitive and not adequately equipped to create positive shopping experiences. I am truly stunned and extremely disappointed in how this is being handled by Ashley. At a time when everyone is stuck in their homes either for work or while schooling children, it is not the time to be totally uncomfortable, frustrated and uneasy in my new place. I now await my 3rd delivery for sometime between the last week of September and November. Don't shop with Ashley.
Had a great experience. Sha ‘Ron from the Paramus location knew her stuff and was very professional. Thanks, Sha’ron!!👍👍
Not crowded. Everyone wearing masks with hand sanitizer at store front. We also found a bed that we were looking for
If I could give negative stars I would BUYER BEWARE Ashley furniture sold me a couch in June and said it would be in within a few weeks After not hearing from anyone for a month I finally called and was given a delivery date of 7/28 . My wife took off from work and waited all day and nobody came I was then emailed they do not have the couch and it would be delivered 8/3 Today nobody showed up I went to the store because nobody answers the phone to be told the couch won&'t be in until September I asked if I could please have the floor model as I waited the whole time and really need it ( we have been sitting on folding chairs ) They rudely said no because they need it on the floor to sell it - I guess people like me who pay for it and never receive it Disgraceful company - completely unapologetic- I have been a very good customer over the years and I would urge everyone to stay far away from them
My family and I went to Ashley’s furniture on Route 17 in Paramus, NJ. Lina M. helped us pick out a kitchen table and she matched the price that was on the website. She was very helpful and nice.
At the Paramus Ashley Furniture Homestore, Rimon Ryad, the employee who helped me today did an excellent job. He knew how to quickly find the items I was looking for (even though I didn't always clearly explain what I was looking for) and was able to answer my questions and show me samples that applied to what I was looking for.
I recently went there, not even looking to purchase something and ended up walking away buying a 6 piece bedroom set. The person who helped me out, Jeni, was very reliable in helping me acquire my bedroom set as well as answering any questions I had about said purchase. I would definitely return for any furniture purchase and talk with her as she was very helpful.
Love the sales and service team at Ashley HomeStore in Fairfield, NJ! When we entered the store, Jim was there with a warm, welcoming greeting. He asked us what we were shopping for and if we had any preferences in mind. After 30 minutes or so, we found a bedroom set we loved! While Jim was working the sale details, Sam accompanied us on our search for a new mattress. He was very knowledgeable about all the options and explained the benefits of each. After 15 minutes, we found exactly what we were looking for! We couldn't have asked for a better tandem to help us bring our vision to life. Our delivery arrived yesterday and we couldn't be happier! Thank you to all the staff at Ashley, but especially Jim and Sam! Their patience and recommendations were much appreciated. Highly recommend working with both of them!
Great Furniture
This is a huge thank you to Sam for having done an excellent job helping us with bedroom furniture. He was very professional, attentive to our needs and made sure every step of the process was handled. We'll be back again soon!
Without a doubt, the worst place I have EVER purchased from. I spent a decent amount of money to furnish my brand new apartment - full living room and bedroom set and they had no problem taking my money, but when there came time for issues to be addressed, they dragged their feet and said that things were “out of warranty” I would NEVER give Ashley’s another dollar let alone refer any people to their store. The people at the desk are rude when you call or go in to address an issue and customer service isn’t worth $0.2. Save your money and headache - and go ANYWHERE else besides Ashley’s
Avoid this store if possible..No customer service at all eventhough we bought something!Products arw great but not the “associate”who ivnore us when we came in,once he notice that we bought something,he was upset with the guy who was helping us.Dont want to mentuon name but he is a “he”!
Go somewhere else, that is all I can say.
Rimon was amazing! He was super helpful and patient. He was not a pushy salesman at all. He was great at answering our questions and then he would walk away, NOT hovering, and give us time to discuss it amongst ourselves. He was also very clear in the price structure and breakdown of all the costs associated with our couch and loveseat purchase. I can honestly say it was a great furniture buying experience and I can't always say that!
I just want to say thank you to both the Manager Mike and Alicia for making my purchase during this difficult time such a success..these two made my move so easy, I got everything delivered the same day for my bedrooms, living and dining room. Mike is an amazing guy, never met him in person but I can tell you, he worked on his day off to help me with my purchase and approval and on the day of me receiving my furniture I had a small glitch, he took care of it. Alicia sale rep she too is a amazing, send her my idea and she help me to pick out what she think I would like and I love love them. Looking forward to meet them in person...definitely my upgrade go to person...........
Having bought a new house, my wife and I needed furniture to furnish it all. When entering the store the first time, we were met by Jerris, who understood our vision and suggested pieces that met our budget and our style. When we were ready to buy, Jerris was always available by text and phone, and was able to coordinate a showing appointment for us at a larger store during the stay-at-home period during the COVID-19 pandemic. For anyone who is looking for furniture, we would definitely recommend Jerris at Ashley Furniture.
Mark is a wonderful furniture expert and employee, the staff are extremely friendly and helpful. They give you plenty of options for financing and purchasing furniture.
Great quality, contemporary designs, huge inventory and they beat their competitors prices! My sales person; Rimon was extremely helpful. Very personable and has great knowledge about the products. He was so nice he personally helped deliver part of my order due to unforeseen circumstances. I highly recommend this store!
We couldn’t be happier with the phenomenal service we received from Alicia Harris at this location. And the beautiful furniture we purchased. From the moment we stepped into the store to our final purchase, she was accommodating, understanding and listened to our needs and style. Alicia was professional and knowledgeable about all the products we looked at. We definitely will be returning for any future furniture needs!
i bought a beautiful set from Ashley furniture, with absolutely the best customer service. Rommel Kong from the Paramus NJ store was very accommodating and helped to make sure everything arrived in timely manner. He always answered all my questions and made sure I was happy with my order. I also loved the quality and the product of the couches I picked.
We were in the market for a new couch. So Labor Day weekend we decided we would look at Ashley. Being that there were Labor Day sales we thought we would be getting a decent deal. I WAS WRONG. It&'s an absolutely rip off!!!!! The sales associate we had was nice, but new to the company and had never worked in this field. I work for an exclusive High end case goods company and we are transparent with our customers we don&'t try to fool them like Ashley did. My company prides themselves on maintaining the integrity of their brand unlike this commercial company. We ended up paying full price for a sectional and we ONLY bought the chaise, loveseat, & ottoman. Actually we paid more than full price for an entire sectional when we did not purchase an entire sectional!!! I&'m appalled with them. I know they mark up they&'re furniture 70-85% so they could&'ve done something about this. Not to mention our chaise lounge is already having problems and the couch is mediocre at best.This company is a disgrace. NEVER FINANCE WITH THEM OR SHOP THERE for that matter. They will charge you full price and not tell you. Ashley furniture - the Paramus store is where I shopped FYI.
Alicia made shopping effortless and painless, she gave me a great price on good value. See all her for all your furniture needs. She is AMAZING!!!
great location, good size and lots of options. I went here the other day looking for a sofa. I had the pleasure of working with Emeliy, she was great super helpful, funny, and had lots of patience. If you go ask for Emeliy!
The store offered exactly what we needed. Great furniture pieces and amazing deals. Staff was welcoming and very helpful. Antonio was an exceptional advisor. He went above and beyond with his service and helped us find everything we were looking for. I highly recommend this store and Antonio!
Great experience today at Ashley's with Emely. She took the time to help us with every decision we needed for our apartment. Will be back again for the rest of our stuff. 10/10
Emely was super helpful and easy to work with. She was a tremendous help and gave us great recommendations on what to buy. We will definitely be back!
Overall 10/10 experience working with Emely. She gave us great recommendations while being extremely patient and understanding when it came to us making our final decisions. Will be back for the rest of our home:)
What am I become.
Alicia was a very profesional, kind, and very patient, helps us to find the right mattress for our needs. Thank you so much Alicia you are amazing and I can tell that you love what you do.
Alicia was an amazing helper. She was kind, sweet, and loving. Without her we wouldn’t be able to find the perfect bed.
Great selection of all different styles of furniture
This ended up being the worst purchase experience I have ever had. Purchased expensive warranty and it worthless. It's been weeks since it has not worked. They just left amd did nothing . I will never buy from them again
Just please save your self some stress! We are stuck with a couch that doesn't fit our living room and we can't even exchange for smaller pieces! I'm so glad we didn't purchase more for all our other room! All we want is a sectional now and don't have the option to change our mind. They said we should've said something while the delivery guys were there. It took me a day or two for me me to not like it. Tags are still on them. No one has sat on them! I was willing to pay shipping and restock fees. Just annoying that we're stuck with something we don't like! So unsatisfied that we will not be purchasing ANYTHING for any room going forward!!! Hopefully I can save someone the headache!
Just please save your self some stress! We are stuck with a couch that doesn&'t fit our living room and we can&'t even exchange for smaller pieces! I&'m so glad we didn&'t purchase more for all our other room! All we want is a sectional now and don&'t have the option to change our mind. They said we should&'ve said something while the delivery guys were there. It took me a day or two for me me to not like it. Tags are still on them. No one has sat on them! I was willing to pay shipping and restock fees. Just annoying that we&'re stuck with something we don&'t like! So unsatisfied that we will not be purchasing ANYTHING for any room going forward!!! Hopefully I can save someone the headache!
I am really really disappointed from this store as I bought dinning table set of 6 and my table started bubbling after 7-8 months . I tried to reach them they said they cannot fix it because I don&'t have protection plan so it doesn&'t matter if I reached them before a year because bubbling is not covered.I never expected this kind of quality from Ashley.
I recently purchased a pull-out sofa from the Ashley store location in Paramus New Jersey. I preemptively informed the saleswoman that I had very little space in my basement to fit a sofa down there and she assured me that it "wouldn't be a problem, because they had the ability to break down the couches and reassemble" once they were where they needed to be. However, she made it seem like that would be included with the delivery. This was not the case. When they were unable to get the couch into the basement, they told us they could break it down for an additional fee of $250. We told the people if that was the case we didn't want the sofa and they could take it back. They informed me us we would still have to pay the delivery fee. I understood that it was not their fault; still, had I been given the truth from the beginning I would not have purchased the sofa in the first place. I've since tried calling Ashley's on five different occasions to get a refund of that delivery charge since it was not my error. Every time I've spoken to someone they assure me that a manager will call me back however I have not yet heard from any manager. I would strongly urge anyone who is considering purchasing furniture to stay away from this business as their sales people are very deceptive and the managers seem extremely non-responsive. I will not be shopping in the store ever again.
Alicia Harris-Coleman was friendly and knowledgeable helping us to pick out our furniture. We will be back in the near future and will ask her to help us with our next purchase.
Ashley furniture provided my mother and I with a superior shopping experience. Emely immediately welcomed us into the store and assisted us throughout the entire process. We had an idea of what we were looking for, but we weren’t entirely sure. Emely made the process less overwhelming by walking us through our options. She has a tremendous amount of product knowledge, and was able to show us various collections and explain them in great detail in order to help us find something to meet our needs. We really appreciate the kindness and attention that Ashley furniture team members gave us. Due to the expertise of Emely, we only had to make one stop to get everything we wanted and needed. Jim, the manager was also happy to help. It’s reassuring to know that there’s places that still go above and beyond for their customers. Although we are from NY, the drive to NJ was worth it. 100% recommend!
Alicia was wonderful and so helpful in our furniture search! We were mixing and matching between sets and she went above and beyond to make sure that we got exactly what we wanted and that we got it at the best price! Thank you Alicia!
We just had the best furniture salesman ever, his name is Ron. He was extremely knowledgeable, friendly and patient. He walked us through all of our questions. Not to mention, the beautiful furniture we decided to buy. He made our experience there extremely pleasant. The staff and manager was also so professional and kind. They were fair and honest with pricing. We are so happy with our purchase. We highly recommend Ashley furniture especially in the Paramus location.
My mother-in-law and I went in looking for some pieces for her new living room. John Lines was our salesman and he was a total professional. He was knowledgeable and friendly and helped us pick out a sofa, loveseat, cocktail and end tables and a great wall clock. He was patient and took the time to answer all our questions. John made our shopping experience easy and seamless and we would certainly shop at Ashley Furniture in the future.
We bought a living room set and a dining room set from ASHLEY PARAMUS furniture store. They sent separately 3 or 4 times, they couldn’t solve some of problems yet. We called and open case, sofa wasn’t good, some chairs had problem, dinner tables doesn’t working properly, some parts dropped while opening, when you sit chairs sound very annoying, they changed shape easily, sofas changed shape, no one calling now, we don’t know what can we do? Even tough we bought insurance, unfortunately we are so tired😡
I wish I could give 0 stars!!! The return policy is not advertised, not mentioned during the buying process and is designed to prevent you from returning or getting credit for sub-standard products. When we received our order we found that the furniture was poorly crafted, sagging seats, torn bottoms of chairs, uneven wobbly lags, the fabric was dirty and there was permanent markings on it. When you sit on the chairs you can feel screws pressing into you. We tried multiple times to work with Ashley technicians to resolve the issue, they came and only made things worse and still weren't allowed to return it. DO NOT BUY FROM ASHLEY EVER YOU'RE BETTER OFF AT IKEA!!!!
I wish I could give 0 stars!!! The return policy is not advertised, not mentioned during the buying process and is designed to prevent you from returning or getting credit for sub-standard products. When we received our order we found that the furniture was poorly crafted, sagging seats, torn bottoms of chairs, uneven wobbly lags, the fabric was dirty and there was permanent markings on it. When you sit on the chairs you can feel screws pressing into you. We tried multiple times to work with Ashley technicians to resolve the issue, they came and only made things worse and still weren't allowed to return it. DO NOT BUY FROM ASHLEY EVER YOU'RE BETTER OFF AT IKEA!!!!
NOT HAPPY! I ordered a table and five chairs online. I paid the extra $79 fee to have the items assembled only to find out that in the fine print it says that they will only assemble the things that they do not deliver through UPS. In other words I&'m going to have to assemble all eight chairs, and they are only assembling the table. It really wasn&'t clear that that was the plan when I ordered online. On top of that, so far only one box with two chairs came. The table is supposed to be delivered tomorrow, and as of now we only have two out of the eight chairs.
do not purchase anything from ashkey furniture and do not buy a protection plan it is a scam!!! they don't cover anything i paid over 1000 dollars for a couch that is falling apart and i bought the protection plan everytime i call about a problem they say it's not covered and when i bought it they said it would cover everything and they are also very rude!!! if you can go else where and buy furniture do not buy from them and these stores wonder why people are shopping online now smh very disappointed!!!
Ordered a bed and headboard, paid for Next day delivery and assemble for $80. They just sent the headboard and left. I called to get help but it's been a week and no answer. The manager said they will call me back and still no help. Very poor service and I'm left without a bed for a week.
Great selection of home furniture. The prices are very reasonable and they offer a good range of quality and cost. The service is excellent, as they offered to show us several options and have us time to discuss and decide. this will be the second couch I've purchased from Ashely HomeStore, and definitely won't be the last.
Great customer service
110 days of headaches, frustration, time consuming emails and wasting my time on phone calls to get our mattress replaced which was a manufacturer issue. No credit refund issued to customers on reselected items which is lower price than the original. Policies change everyday and staff has customer going back and forth from store to customer service/corporate. Once you purchase the items, you walk out the store doors, the store sales rep/manager do not return your calls because you are placed in the hands of customer service which is a nightmare.
Antonio was very professional and knowledgeable. Me and my mother would absolutely recommended him to friends and family
Great!!!! Customer Service. Jon was the BEST from minute I walked in. He guided me and had alot patience and explained everything very clear and well, while I choose a beautiful bed for me to rest. I will definitely shop here again.
Horrible furniture paid so much for my bedroom set!!! The 2 night stand came with 2 scratches and I also order a dresser it came damage a technician came and said it I was getting a new one I called customer service multiple times and there response was we don’t have a new order In the system! They won’t refund me back my money or exchange my furniture! Please don’t buy from them they are horrible don’t waste your money! I wanted to have a new bedroom set for my husband that is currently deployed and he deserves the best. I don’t what else to do!!
I should&'ve done my research before purchasing over $10k in furniture in one stop on December 2018. I&'m still waiting for them to finishing building my dining table. According to their warehouse they didn&'t have the hardware in stock and never came back to build. The table is being held up by the 4 chairs that came with the table. I&'ve reached out to the store 3 times in the last 9 months. I&'m still waiting for them to return a call and give a status.
Run if you can!! Don't buy from Ashely Furniture. I brought I bedroom set cost me a lot of money. The dresses came damage. Called customer service they had a tech guy come see the damage took a day off from work. Called to see what was happening was told I was getting a new dresser. Waiting a couple days called back and was told they did not see a new dresser in the system. Now they are saying I refuse service that's a lie. They send a tech guy back again to my house took another day off from work and waiting to see what's going to happen!! Please don't buy from Ashely they are not professional they won't refund me back my money worst service ever! I brought a new bed room set for my husband that is currently deployed I wanted him to come home to nice room and he deserves the best while is over seas fighting for us to be safe!!!
I had placed an order through Ashley Furniture in store in July of 2018. Sales people were good and pleasant. The process after you leave the store is a disaster. It is now almost October of 2019 and my headboards are still not connected to the bed frames (both purchased through the store) and it is embarrassing to have guests over because of it. I made multiple attempts to set up a time to have the furniture setup but they only want to accommodate during the week and I am not taking anymore vacations days...I already took 2 for this process...1st time i took a vacation day I received part of my order from a delivery person who told me that 50 dollars for a tip wasn’t enough for 3 people...he was very rude and broke my dresser shelve in the process...I did not want to address this broken piece during the initial call he makes to the store to confirm order was ok be caused he was very aggressive and I didn’t want retaliation. I called the store afterward and they told me that I am out of luck because I didn’t mention it on the initial call (I saw this as absurd because they had sent a very aggressive person into my house and wonder why I didn’t want to say something on the phone initially). 2nd vacation day, Ironically, who do you think they sent for second delivery of the remaining items? The same people I told them made me very uncomfortable. During the subsequent call to Ashley, I told them that my furniture had not been connected (bed frame and headboard) and that the delivery person told me that they do not do that because connected those pieces is a customer responsibility...Ashley’s customer service rep. said that was incorrect and offered me an appointment once the material to connect the pieces arrives...those pieces didn’t arrive from Wisconsin until 6 months later....when I tried to make an appointment they only offered weekdays with 4 hour windows...so i’d Have to take a 3rd vacation day...I got frustrated and made subsequent calls to see if someone different would help but same story... Made initial order in July 2018 and now September 29, 2019....my pieces are still not connected... This is just a warning to anyone who needs to buy furniture...not gonna tell you where you should go, just gonna say where you shouldn’t go...I wish this experience went better, but I don’t think they have the right processes in place to address these types of issues...
Horrible customer service! Damaged my walls and doorframe upon delivery and refuse to refund any delivery charge even though the couch I ordered (that I was Assured came in 2 pieces - which it did NOT) I did not accept. Spend your time, patience, and hard earned money elsewhere!
Wow. I totally understand their awful reviews. I had a much better experience buying furniture at Macy&'s. Communication and delivery were a nightmare. Their delivery window starts at 645am which is insane. No way to contact the store directly and instead you have to be on hold for like 30 minutes to find out about your order. I should have just ordered online.
They have amazing stuff but not so great service. It took a while to get help and when I did get help, they rush you to make a purchase.
We were just at Ashley and were assisted by Sam. He was super helpful, patient and knowledgeable. He made our shopping experience a pleasure!
After a frustrating encounter shopping online and getting a multi-day run around, I made a stop into this store location and was immediately assisted by Sam, who was a genuinely helpful associate. After listening to my story and explanation of what I was looking for, he and the manager set me up with the exact product, price, and delivery date I wanted with no hassle whatsoever. Sam reviewed the order with me several times to ensure that I was ordering what I wanted and so I got the assurance of my purchase. 10/10 will be recommending this store location to anyone looking to buy. They aren't there just to make money, they are there to help you make the right decision. Sam is truly a great asset on the Ashley HomeStore team.
Thank you Rimon Ryad for the great help. We had a pleasant experience at Ashley Paramus with a very knowledgeable and patient customer service agent. We're definitely coming back soon for more updates in our house from the big and variable collections and really good quality, and we'll definitely be asking for Rimon to help us again.
Nice pieces to choose from. Antonio helped me and was great!
Very dissappointing!! Ordered furniture, went home found same furniture on their website $800+ cheaper!! Furniture delivered with broken drawer. Will definitely not recommend or go back.
Truly a pleasant shopping experience. The staff was welcoming and easy to approach. Our salesperson Shawn Harris was friendly and attentive. Shawn made the experience smooth and simple. He explained the offer and purchase clearly, and gave good advice on delivery. Definitely will go back to Ashley & Shawn for our future furniture needs.
Great experience at store with John.
Thank you Rimon. You made it so easy for me to get the complete furnishings I needed. My first time at Ashley and I will be back thanks!
After hours of looking and going from store to store, we finally found a great couch here. Jeni Arnold was just so spectacularly helpful and nice. If you're looking for any pieces for your home, stop here and ask for Jeni, you won't be disappointed. I really cannot recommend it enough
Couches and accessories look great in our new home. Go see Darlington, he will take the time to help you find what you are looking for and make it an enjoyable experience.
Extremely dissatisfied with the company as a whole. Came to this store looking for a sofa for my new apartment and found one on sale that I loved, hearing that it would be able to be delivered to me in 3 days. When I came back later the same day, I was told it would not be a problem to ship to me, but one putting in the order, they would only ship to my home on ONE day in the entire month of both August and September, 2 weeks after moving in, and with no flexibility. My sales associate on my first visit was great, but the 2nd did nothing to try to fix the problem. Once going online to speak to customer service over the phone to ask about the reason for such late shipping, I was disconnected after the representative stated it was on sale and difficult to keep in stock. I am so disappointed and will not be shopping with this company in the future.
Excellent customer service. She took the time to help us navigate the furniture we wanted.
Antonio and Jon were helpful and patient. Great selection of options for the entire home.
Employees are very helpful and friendly without being pushy or seeming ingenuous. Great experience!!
The furniture quality is good. Customer service and waiting times on the phone and deliveries are terrible. When you go there ask for Tayler, he is the one to help you the most and solve all the problems.
Lots of good quality furniture great customer service amazing prices 💵💵💸
The Worst Experience ever! I almost lost my job because of Ashley. They delivered all scratched and badly assembled furniture. Ordered parts for fix it. Technician came 5 TIMES to fix to find that the parts that Ashley sent were not the ones that were requested. Tech said it happens all the time with Ashley. They provide a 4 hr time bracket for tech to arrive and dont let you know until a day before. So i had to take day off from work anyway. One time they called a day before and canceled a tech saying that the one that was scheduled is not competent enough for the type of job (why scheduling him at the first place?). So I lost another work day. Customer service is HORRIBLE. They dont have a complaint department and get a hold of manager is impossible. Left million messages for store manager to call me back- never happened. At this point 3 months later nothing is fixed and the wrong parts keep on getting delivered to my house. NEVER AGAIN will I order from them. Waste of money and personal time!
Carlos was very helpful during the process. He was very knowledgeable and offered suggestions. If he didn’t tell us that he was new we would have never guessed. My husband and I were unsure of what to get for the basement. He personally drove us to our new home and took measurements for us. I love his level of commitment. You can tell he really loves his job. I would highly recommend him.
What I want I didn't get..in proper price...so no good...
I would never never again purchase from Ashley furniture. It is months I have been trying to get my issue rectified with my mattress! They have the worst customer service and do not trust or believe anything you say, what is a fact, they make up something different. I have never been treated with such disrespect or insulted by a company like this one. You say 100% Satisfaction Guranteed! That is A LIE. You want people to spend their hard earned money and do nothing about it when something is wrong with your product!
I had the worst experience ever with an annoying girl ( karen Rapp) who was absolutely rude with me as i came to the store to pick up a piece that she could not find. If she already had a mistake she should be a good person and find solutions because i am a customer and she is not giving me anything for free. She should be working at an office far from customers .... and nice people like mirna
I purchased dining room charges from here and one got delivered broken. It is taking over 2 months to get someone out to look at it! I tried reaching the store and I get sent to corporate headquarters for the good old run around. I was over charged $280 at time of purchase! Thank God my wife was wise enough to review the charges and I had to go back to get a refund. I furnished my whole house from Ashley, Ethan Allen, Macy's and Bob's. Ashley comes dead last. Macy's sent damaged dresser and I didn't have to do a thing. I had a new dresser in 3 days! A+ for Macy's on RT 4!!! F- Ashley. Get your act together.
I was very unsatisfied with my experience with Ashley. I have a apartment restriction for furniture delivery from 8-5pm. My schedule delivery was suppose to be from 12-4pm. My furniture did not arrived until 7pm! They say they have an accident with the delivery truck. Was given an option to reschedule but the rescheduling date is not until the 7th! I work on that day. The next delivery date is not until the 10th after that. It does not make sense that I have to be working around their schedule when the furniture was being purchase 3weeks ahead and it is not my fault that the furniture could not be delivered on time. I would suggest that they set up an emergency system for it to be done the next day for instances as such. It leaves a bad experience and I will definitely not return in the future. The operator management was very unhelpful and only said that it is beyond what she could do. She should be able to fix things or offer alternatives instead of pushing the customer to have no choice but to cancel the orderOn top of that, the delivery workers did not take the boxes with them. The big boxes was left in the chute. They are suppose to take the boxes with them when they leave. Bad experience overall.
Not so much of a fan. The stuff appears nice but as time goes by, I am not a happy customer. Quality isn't what I expected. Wouldn't go back here to refurbish my home
Not much service...poor floor people help
very very very bad service , better buy from Bob's furniture .... scum bags
They were nice and very helpful until you make a payment. Then after you make a payment seems like they don't give SXXT I bought several furnitures for new home and plan to get delivered little over a month later ( on Saturday ) few days before that Saturday they called me sofa and a rug ( to be placed under the bed ) not going to be ready until another week after. I totally understand that could happened, however what i was worried, how I am going to place the rug after bed set is already placed. I went back to the store to change the rug anything available on the day of delivery, but Mr.Tyler ( store manager) told me that I don't need to worry, because delivery guys will lift the bed and place the rug wherever I want. Today they brought sofa and rug , guys hand me the rug and telling me it is my job to do it. Someone called me from Ashley, asked reason for return so I told her what happened and she said Tyler told me wrong information . Delivery guys will not touch any furnitures other than they brought
Worst delivery service ever They made a deep scratch and made big mess on hallway ( public area ) ... then left I told them soon as I found but seems they don’t really care just kept ask me to sign the paper. I could not ask them to take furnitures back otherwise i will have to sleep on the floor until ...
I have purchased three couches from Ashley Furniture in less than 10 years and I am officially done with this store. Let's get to the point: PROS -Affordable-Nice looking furniture (but this is deceiving.. they're poor quality)-Quick shipping/ delivery CONS -Plush furniture lasts 3-4 years, max-Customer support is A W F U L!! Again, this review is based on plush furniture, particularly couches. They are affordable but they don't last. If you want to spend less than 1k every few years, this is the place for you. For me, this process worked, but after countless HORRIBLE experiences with customer service, I am finally 100% done! Customer support is AWFUL. On a few occasions, I have spent more than a month desperately trying to get some sort of an answer about different issues I had with my couches. The painful process starts when you call the store you purchased the item from and they almost immediately tell you to call the 800 number, then you will wait on hold for an eternity. Next, you'll probably decide to write an e-mail. You will wait WEEKS to hear back. You will continue to follow up and beg for answers. They will finally tell you sorry, you have to call the store you purchased the item from (WTF). After weeks of circling, the conclusion usually is to go in person to the store you purchased it from (I have been to my local store a few times & there is almost always an unhappy customer screaming at a manager! ahh!). The store will tell you that their headquarters will help. You get the gist... you are sent in a never ending circle of hell, FOREVER. IT IS UNREAL. After you tear all of the hair our of your head and sit on your broken couch, you might think, "is this worth it?"Pros, cons, your decision. If you want to walk away with an affordable, decent looking couch with NO strings attached, this is the place for you. If you want anything more, RUN!
I have purchased three couches from Ashley Furniture in less than 10 years and I am officially done with this store. Let&'s get to the point:PROS -Affordable-Nice looking furniture (but this is deceiving.. they&'re poor quality)-Quick shipping/ deliveryCONS -Plush furniture lasts 3-4 years, max-Customer support is A W F U L!!Again, this review is based on plush furniture, particularly couches. They are affordable but they don&'t last. If you want to spend less than 1k every few years, this is the place for you. For me, this process worked, but after countless HORRIBLE experiences with customer service, I am finally 100% done! Customer support is AWFUL. On a few occasions, I have spent more than a month desperately trying to get some sort of an answer about different issues I had with my couches. The painful process starts when you call the store you purchased the item from and they almost immediately tell you to call the 800 number, then you will wait on hold for an eternity. Next, you&'ll probably decide to write an e-mail. You will wait WEEKS to hear back. You will continue to follow up and beg for answers. They will finally tell you sorry, you have to call the store you purchased the item from (WTF). After weeks of circling, the conclusion usually is to go in person to the store you purchased it from (I have been to my local store a few times & there is almost always an unhappy customer screaming at a manager! ahh!). The store will tell you that their headquarters will help. You get the gist... you are sent in a never ending circle of hell, FOREVER. IT IS UNREAL. After you tear all of the hair our of your head and sit on your broken couch, you might think, &"is this worth it?&"Pros, cons, your decision. If you want to walk away with an affordable, decent looking couch with NO strings attached, this is the place for you. If you want anything more, RUN!
If you need Ashley furniture got to these folks. Special shout out to Jamed Alicia and Denise
Service was amazing, prices are affordable but the delivery company is the worst, not the drivers but then people behind, there's constantly an issue, either missing a part or something you bought it's not coming (after been confirmed by the store that they will have it)and they're really not in a best mood to help, all you get is :we will contact you to see when can be deliver", really? Because of the warehouse people, Im not in the mood to do business with Ashley anymore, you make your choice, mine is already made up.
Alicia was a pleasure to work with.
Great style with surprisingly low prices.
I have had the worst experience I have ever had with Ashley Furniture. I was told I am not able to return my item after i have signed for it but I signed before the delivery men were able to get in contact with the supervisor. The item did not fit and I was told it would from the measurements, it was left outside my apartment upon request because there was nothing else to do. I have been on hold for an hour!!!!! Every time I contact them I am on hold for more than 30 minutes. THIS SERVICE IS AWFUL. I DO NOT RECOMMEND.
Antonio was exceptional with ideas and understanding our needs for furnishing a family room. He was very pleasant and professional. He worked hard to make sure we were happy. He was honest and did not try to sell us anything we didn’t need. Antonio made the daunting task of furniture shopping very easy at Ashley Furniture.
Antonio was a godsend. He made sure we walked away happy with a few key items for our new home. In addition, his guidance made sure that we walked away with the best deal possible. This is the best place for high quality products for a great deal.
It is the best place and very good attention Maria very good attending
Emely was AWESOME! She spent SO MUCH time with us and truly became a friend by the end of the sale. We bought a whole bedroom set that will look beautiful. So excited and so happy to have gotten such great service at Ashley. Very nice & clean place with a lot of selections to choose from
Tamika, Antonio and Jim are awesome. They made my purchase experience so amazing!!! Love them ❤️❤️❤️❤️⭐️ ⭐️ ⭐️⭐️⭐️
i bought the sleight bed white wash bed night table and chest. i was a bit concernened that this color may be more suited to females i dont like cherry finish beds but i must say its eye appealing bed and strong i have queen i would advise a good quality mattress and box spring like beauty rest plush. love the rustic look.
Very disorganized.
My experience was great especially with alexis my sales person she was very nice I recomend this store to everyone
Manager Tyler and the associates were very helpful and stayed after hours to help us! Tyler was patient and supportive while my wife and I looked for a couch and a couple chairs. His customer service skills and professionalism is a great asset to your store and company!! Because of him we spent $2,500 at your store.
Great service
Good products, great service Mama got her furniture! Thanx to Alicia and Tyler - you know who you are.
Great customer service
Great customer service from Jeni at the Paramus, NJ store.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
