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Ashley Store | Phillipsburg, NJ 08865
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Phillipsburg, NJ represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Phillipsburg, NJ is committed to being your trusted partner and style leader for the home. This commitment has made Ashley The Largest Furniture Store Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Josh was very persistent but in a good way. Extremely helpful. Would come back just for him. He talked me out of leaving twice. Good guy!
Ashley and Derick were amazing throughout the purchase of a new mattress and box spring. They really went above and beyond.
The sales associate Ashley had given the best customer service experience in history so 5 star review
Cholly helped us find our mattress. He was very personable and seemed to love his job! He helped us get a great deal and made shopping enjoyable!
Ashley was very accommodating and helpful the entire time
Cholly bassoline
Ashley was great
Josh and Nick were amazing to work with. Great service and a great deal.
Cholly was an incredible help! He was able to find the matching pieces to a set I had purchased for my daughter 3 years ago…. He was patient with me as I called and texted her throughout the buying process and gave me the best prices he could! The staff in general, at the PBurg store was fantastic!
Cholly was phenomenal. He was so friendly and truly a wonderful experience in helping our situation!!!
Cholly was the absolute best! Very respectful & didn’t feel pressured to make a decision! Thankful for him & will be back because of him if we need anything else!
The place is great, the quality of the furniture is even better, and Cholly was amazing with us… 💕
Ashley was great
Josh was great! Came in to look for an area rug for our living room, but had to weigh lots of options because we have a rug-ruining Frenchie. We know as pet parents we have to throw away rugs every so often because of our OCD with cleanliness, and Josh worked through many options with us until we got something we were happy with--at a great price! Great place with friendly salespeople who are not pushy. Would definitely recommend! Chubbz McGee approves!
Josh J was professional and had knowledgeable of all items I inquired about. Thanks Josh.
Josh was awesome at helping us! Our third time in this store. If you come here, see Josh or Nick, they are the best.
I purchased the Reveon Lakes sofa on 4/19/24, it was delivered on 5/8 and was damaged during delivery. When I noticed the damage the following morning I immediately called and Ashley furniture agreed to take back the sofa and give me a full prompt refund because I didn't feel like a repair would suffice. Also upon further inspection, I noticed a hole where the warranty pamphlet was attached to the sofa and that the sides of the sofa were merely fabric stretched over a cheap wood frame. I wanted it out of my house ASAP. They picked it up on 5/17 and I still have not received my refund check and it is July 11th. I've been given the runaround for almost two full months now and I can confidently say that I would NEVER buy furniture from Ashley Furniture again. They are selling overpriced, poorly constructed garbage and their customer service is by far the worst I've ever experienced. Go online to Costco for quality furniture, great prices, swift delivery and amazing service.
Ashleys help was wonderful.Ade shopping a delight.
Bought a bed from Ashley R today She was so sweet and helpful ! Cant wait to get my order Also dealt with Julia she was also sweet and helpful. Nice bunch of ladies 😀
Cholly was amazing, he was extremely helpful and sweet! Go see him!!
Ashley was a great help and helped us buy a new bedroom set!
Great buying experience! We didn’t feel rushed or pressured. Ashley way amazingly informative , kind, and patient. The whole experience was flawless and the team as a whole was amazing. Would shop here again! Thanks team!
Very stress free experience working with Ashley at Ashley furniture. 10/10 would recommend for furniture needs.
My experience at Ashley furniture in Phillipsburg NJ was excellent because of our help from Josh. He made buying our furniture shopping experience as seamless and pressure free as we needed while giving us all the guidance we needed! And the manager worked with us to make sure they were our best option
Great customer service! Great furniture at a great price!
Sales rep Ashley Rodriguez was extremely helpful and attentive. Helped us find everything we were looking for.
Cholly was fantastic and such a great help with picking out and selecting our new livingroom furniture! He didn't hover, gave us basic info and ket us continue seat checking. Was a good experience, and he helped with website price matching
Lovely service with Ashley Rodriguez, helpful and SO nice
Enjoyed my time at the store, the associate Ashley was on top of things, very knowledgeable and passionate about genuinely getting us the right furniture for pur circumstances. Felt at ease.
The entire staff was so amazing in helping us choose and even going above and beyond to stay within our budget. They were kind, generous and made us feel welcomed. I want to give a special thanks to Ashley because we wouldn't have gotten anything together without her help.
Ashley did an amazing job helping us get exactly what we wanted at the price we needed!!
Cholly from the Phillipsburg location was phenomenal, he was very knowledgeable and professional. We’re glad we met him, we even came back to buy more furniture because we had a first initial encounter and a great experience!
Ashley Rodriguez was awesome. She assisted and help my with my selections!
Cholly was extremely helpful, patient and knowledgeable. Wonderful experience
Tricia is a horrible representative for the company. She is rude and condescending. I will never shop in this store again because of her attitude.
My mother and I went in today looking for a rug and a mirror and while having a bunch of different options to choose from Josh helped us choose the perfect mirror and assisted in browsing the rug options. The associates there were all amazing, but Josh truly went above and beyond.
Josh was extremely knowledgeable and helpful. He did everything he could to help make an affordable set. Thanks.
Excellent customer service by Josh. Happy with our purchase.
Josh was amazing! So kind and didn’t hound me which I appreciated. Definitely a great sales person!
Went to Ashley just looking. Josh walked me through the store and showed me many options. Although I was indecisive he helped me with color options as well as configuration options. I do still have to be sure I measure before I purchase my Collyville, I will def be back to see Josh and team for the latest looks and options to fit my taste. Excellent customer service and experience!! Thanks Josh and the Ashley store team!
Met with Josh who was very easy to work with and found us a nice bedroom set within our price range.
Terrible!!!! I would never buy from this place ever again!!!
I was in, helping my mother look for a table. Ashley and Nick were very helpful. We were unable to get the table. It was for a not for profit event for, Rolling Thunder Chapter NJ3, and the time frame to get the table was not good for the event. Ashley and Nick did try their best to work with us! Great customer service!
I recently purchased living room tables and an entertainment center at. Ashley Furniture in Phillipsburg, NJ. I was assisted by Josh, who was very knowledgeable and helpful. I had to return because the coffee table I bought was too large for my space. I asked for Josh and again he assisted me in purchasing a smaller piece. I was very happy with Ashley and Josh. JoAnn Williams
Angelique Reed was Awesome she understood what I wanted and helped me get everything I needed.
Bought a couch here this morning and had a great experience with Josh! Nice selection of styles here and great staff.
Angelique was the best sales person made us feel very at home and helped up pick out our beautiful new couch thank you so much
Josh, our sales reps, was amazing! We couldn't of asked for better service!
Josh at Ashley furniture in Phillipsburg was quick, efficient and super easy to work with!
Cholly was fantastic to work with! We came in for a sleeper sofa and left with a sleeper sofa and a brand new patio set for an unbeatable price. We had a great experience and would recommend this store and Cholly & and his manager Nick to all our family and friends!
Ashely was awesome, patient and understanding.
Ashley Rodriguez was an awesome sales associate, haggled down prices to make us comfortable, patient and informative.She’s the best thank you Ashley !
Liked the store a lot very clean n a young lady stuck out she was very courteous knowledgeable her tag said Ashely I thought it was a joke or something but great job Ashely
My review is not about the furniture as I have not received it yet. This is based solely on the customer service that I received from sales rep Ashley R and her team mates. Ashley greeted me with a smile and got right to work helping me. She made sure she got me the best deal she possibly could on my couches, and her team mates did their part to help. All while being so kind and upbeat. Overall I had a wonderful experience and everyone was so enjoyable to be around.
I would just like to say that I had a great experience when I visited your store. I had the pleasure to speak with Ashley who was very informative as well as polite and I will definitely recommend your store to my friends.
I had an exceptional shopping experience at Ashley Furniture Store, thanks to the outstanding assistance from Ashley! She went above and beyond to help me find the perfect piece for my home. Her knowledge, patience, and friendly demeanor made the entire process enjoyable. If you're looking for top-notch service, ask for Ashley at Ashley Furniture Store - they're a game-changer!
I had the pleasure of being assisted by Ashley Rodriguez, she was so helpful! It is rare for me to ever write reviews yet I felt the need to based off my experience with her. Ashley took the time to understand my needs, offered great recommendations and even helped me to visualize the furniture in my space! She is exceptional! Her dedication to customer service satisfaction is truly impressive. Thank you again Ashley!
Ashley Rodriguez is an outstanding sales young lady. She is very knowledgeable, patient, polite and very positive. Thank you Ashley for your service . YOU ROCK!
I recently visited the Ashley Store in Phillipsburg, Ashely Rodriguez, and her team impressed us with the quality of their products, their commitment to excellence, and their dedication to customer service. Throughout the process of working with us, what I appreciated most was the realistic but optimistic "we can get it done" attitude. This is an unprecedented level of service that I have not received from other vendors, furniture, or suppliers. Given the level of service, attention to detail, willingness to rise to the challenge, and quality of the products they sell, I have absolutely no problem recommending Ashley Furniture to others. We purchased a black leather party sofa and I am pleased with it
I recently went shopping for furniture and had the pleasure of meeting Ashley Rodriguez. I explained to her what I was looking for and she gave me a few suggestions and help me find my living room set. Her knowledge and details on every piece of furniture is amazing! So anyone interested in looking for furniture go to Ashley Furniture and look for Ashley Rodriguez. Thank you Ashley Rodriguez.
I had an amazing experience with Ashley floor sale rep. The customer service was outstanding, and the product was exactly what I was looking for. Found exactly what I need it to make my streaming studio complete thank you Ashley and Ashley furniture
I went to purchase a dresser the other day and was greeted by a lovely young lady named Ashley Rodriguez she was very helpful and great with helping to purchase my dresser I will definitely go back and purchase a sofa thank you Ashley for your help.
Went in to furnish our new home and worked with Ashley and Nick. Both super nice and made the entire process smooth & seamless. Highly recommend.
Josh was very helpful in helping me pick my bedroom set at such a great price! Will definitely come back for my furniture here in the future:)
(Translated by Google) Ashley has excellent costumer service and is very professional. (Original) Ashley tiene excelente costumer service y es muy profesional.
Cholly is the best! So helpful, patient and kind. Definitely recommend shopping with him.
Cholly was a pleasure to work with and helped us find our dream couch!
Angelique is the best !!!
Ashley was very good didn’t rush me and answered all my questions very pleased
Ashley was great
Angelique was an amazing help!
Cholly helped us purchase a new bedroom set! Great deals and service!
Ashley Rodriguez was super helpful & knowledgeable about the products! Want a great shopping experience just go in & ask for Ashley to help. It is very clear she knows her stuff! Thank you Ashley!
10/10 sales experience with Ashley. She’s patient, very nice and super duper helpful! Will only be going to her when I visit.
Ashley is a great associate!! She’s very polite, knowledgeable and very sweet! I’d definitely go back and ask for her!
Our associate was Ashley Rodriguez was amazing! Great experience!
Very pleasant experience it was quick and painless. Ashley was very helpful
Josh made shopping for a new couch super easy!
Angelique make an Excellent customer service!
Wonderful experience with Ashley in buying our furniture. Thank you.
Thank you Ashley for the amazing help the day I came in the store.
I recently had the pleasure of working with Ashley Rodriguez at Ashley's Furniture Store, and I couldn't be happier with the experience. Ashley helped me select several pieces of furniture, including a beautiful couch set and dressers. She was incredibly knowledgeable about the products and provided detailed information that made my decision-making process much easier. Her articulate and easy-going nature made the entire shopping experience enjoyable and stress-free. I highly recommend visiting Ashley if you're in the market for new furniture—her expertise and friendly demeanor are truly exceptional!
Cholly was a wonderful and helpful salesman. He was excellent. We ended up buying the the set and we really were not going to buy but Cholly was so nice we couldn’t resist He was not high pressure either he let us make up our own minds well done Cholly!!!
Ashley was the best! She made the experience fast and easy to find our dining room chairs. She was super knowledgeable and friendly. Thanks lady. 🤍
Ashley was very knowledgeable and helpful in the process of buying our dining room chairs.
Angelic was wonderful and and help us so much!
Ashley was so helpful and knowledgeable! She made the process seamless and we really enjoyed our experience with her!
Ashley is AWESOME!!! Great customer service, very attentive and always looking out for the customer. Pls pls ask for her assistance…very personable! Thanks so much Ashley! You are the BEST :) :)
Josh did a fantastic job. Appreciate the great service I always get at Ashley furniture.
They were very helpful and accommodating. Josh @ the Phillipsburg Store was very helpful.
Last weekend came to Ashley in Phillipsburg in the after to look for a living room and bedding. Ashley Rodriguez sales associate were very helpful and professional. She helps me with what I was looking for. She will be my to go person for next time I come to the store to shop for my what I need in my home, I can't wait for my future to be delivered. Thanks Ashley Rodriguez
Terrible. Lies. Crap furniture. Waited for delivery. Delivery finally comes and it was damaged and it was even the wrong set. They won’t resound and everything is handled overseas. They have yet to respond. Don’t use this store.
Bre was a great help!
Stopped by with some ideas of what we wanted and Josh was super helpful in getting us just the right sofa at a great price! He listened to what we needed, showed us some great options, and gave us space to discuss those options as needed.
Come see Cholly. He will take great care of you, for sure. Very happy customer
Ashley was great🙂
We were in your store looking for furniture, and our salesman was Cholly, he was so nice and knowledgeable, we winded up buying our living room set, ty for everything. 👍
Bre was very friendly and helpful throughout our purchasing experience. Our daughter is thrilled about her new bedroom set. Thank you for your patience, recommendations, and an unforgettable buying experience.
We had a Fantastic experience purchasing my daughter’s furniture set. The process was painless, insightful and full of laughs. Thank you again, Bre!
Great experience! Josh was very friendly and helpful in finding a mattress. Will definitely be back!
Angelique was patient and allowed us the space to roam without hovering as some places do. The environment was inviting it was clean and we had a pleasant experience. Angelique worked with us in combing furniture pieces and the purchasing process was quick. I recommend the place and also look for Angelique.
Bre, was awesome with us.
Amazing experience! Vra was so helpful and pleasant and made the shopping experience awesome!
Great service from angelic. Thank you so much much for everything.
Josh was so attentive and didn't mind going that extra mile for me. His easy- going personality made it very easy for me to reach my final decision. Now, I'm leaving with what I was looking for.
Bre is awesome, knowledgeable and friendly!!
Josh was fantastic. So professional and he was very knowledgeable.
Cholly was very nice and very helpful
Cholly was great, very helpful and pleasant to work with!
Employee was very helpful and nice.
Josh is amazing!!!
I was very pleased with the sales women Ashley , she was professional , helpful , and not pushy . She was knowledgeable with the furniture. Thank you Ashley for all your help . 😊
Angelique went above and beyond! Helpful, knowledgeable and somehow knew exactly what I wanted from a brief description.
Cholly was extremely helpful and gave us a great discount on our table. He made our experience very satisfying.
Ashley Rodriguez was a wonderful hel0 and went above and beyond!
We had such a good experience at the Ashley store!! Our salesperson, Ashley was so kind and we felt so comfortable around her. She made the shopping so enjoyable and it was just a fun experience!
Bre and Nick are the best people ever. Very personable will come buy with them again and again
Bre was great. She helped us with our kitchen table needs. Highly recommend
Josh was awesome!!!
Josh offered us a great experience. Highly recommend for any furniture needs!
Bri was super helpful and the perfect sales person
Lilly and team were outstanding. Very personable and extremely helpful. Will happily be back! Thanks Lilly!
Lilly Keegan was an amazing design consultant. She was super easy to work with. We found a couch and purchased it today!!
bre was phenomenal!!!! she was extremely helpful and kind and ready to help she's very very nice
Angelique was great
Ashley was amazing and knowledgeable i can’t believe how patient she was with me. Very grateful
Bre smith was a tremendous help and made it easy and stress free in picking out our new furniture!
Angelique was very helpful. Persistent but gave you space to make decisions. Would definitely go back and ask for her again
ashely was so helpful in the furniture picking process! definitely coming back here again
My experience was great, Our rep Ashley was super helpful and patient as I searched for the perfect furniture for my new home.
Btw was very wonderful to work with!!
Ashely helped me find my dream couch! I appreciate her help in this process. Great store with great people
Ashley was great and easy to work with! All the staff was super nice too!
Angelique at Ashley in Phillipsburg is amazing! She guided us on a budget friendly couch for our specific needs based on pets and children. Thank you so much!
Bre did a wonderful job helping us pick out a mattress. The process was quick and simple and she was able to fit us with exactly what we were looking for.
Angelique was Amazing!! So knowledgeable and extremely personable!!
Sale person Ashely Rodriguez was extremely helpful and thoughtful-very attentive and informative- loving my new sofa
angelique was fantastic and helped us pick out the perfect sofa for our family!
The young lady named Ashley that helped us was amazing she was able to answer all of our questions and was able help us decided what we wanted when we could get it she just checked every box when it came to excellent customer service
Great place to shop Sara was excellent!!!! was a great help in finding my sons bedroom set I will definitely be back to see her in the future!!!
Angelique was amazing and wonderful Recommend her to everyone She was so helpful and friendly
Knowledge and understanding what we needed Amazing highly recommend using Angelique
i have never had a good experience here. the sales people are all uneducated and unethical with their selling practices. will not let you walk around on your own. the furniture is nothing better than you can get off amazon. nothing is solid wood but they charge like it is. when i asked if they had anything that wasn’t particle board the girl with a chest tattoo said i was welcome to go shop somewhere else to see if they had solid wood.
Ashley was fantastic, very friendly, very patient, would definitely recommend!
Great experience with Josh! Great looking furniture and reasonable prices!
Cholly was our sales associate and had great customer service!! He was very knowledgeable and honest when discussing 2 different couch options. The entire staff was very friendly and knowledgeable with our entire purchase process.
LILLY WAS GREAT!
Had a great experience with Cholly finding our couch! Thanks Cholly!
Cholly was very personable, friendly, knowledgable, and helpful. There was no high pressure sales. I knew what I wanted and I got what I wanted. Very low stress experience and financing was easy! Thank you Cholly.
Chilly was awesome and the reason I’m buying this couch
My fiancé and I came to Ashley Furniture in Phillipsburg in search of a new couch, and we were greeted by Cholly upon entering the store. I absolutely adore him. EXCELLENT customer service, honest, very knowledgeable of pretty much anything you would want or need to know when furniture shopping, and just an overall delight. There’s so much more I could say, but he definitely made the whole experience significantly better. I’ll never forget him. He brightened my whole day and is a light to the world. We need more Chollys! We also got the sectional couch we wanted and at a great price :) I also have to comment about Nick, because he was equally as helpful and also great to work with!
Angelique from the Phillipsburg Ashley Furniture Store was extremely helpful, personable and knowledgeable when it came to helping our family choose a bedroom set. She listened to what we wanted and offered many options. When we made our choice she made the purchasing portion quick and painless. She is an asset to their store if you are in the market for furniture go see Angelique!
Cholly was a big help to us, great experience!
Cholly was so helpful and a pleasure to work with. I'll look for him next time I'm shopping at Ashley Furniture.
Cholly was extremely helpful. He was there every step of the way.
Do not buy furniture from Ashley in Phillipsburg New Jersey. They lie about delivery dates and never reached out to let me know that the date would be 7 weeks instead of 3-4 like I was told during purchase. In the fine it says can take up to 12 weeks so the manager says becareful people. When asked for refund the charged a 25% stocking fee for something that is still not in stock. Over 500.00 dollars they charged me to put something back in stock that they did not have. The manager would not give me back the money I put down cause he wanted me to wait until whenever the furniture came in. He said it would be in my best interest to wait for the furniture to come in because he would not refund me my money back. That's a great way to try to strong arm someone.
Cholly was the best!
Cholly was a wonderful salesman, very pleasant and helpful. A sweet man.
Very knowledgeable and helpful in finding the right couch!
Bryana Smith was amazing. Couldn’t have asked for a more personal and helpful saleswomen. My wife and I are extremely pleased with the entire experience!!! Give that women a raise!!!
Cholly did a wonderful job helping us with what we needed.
Very pleasant shopping experience, see Bre , she's great!
I came in today for help with my purchase and Christian helped me and solved the issue I was extremely helpful!!!
Bre was patient and very helpful
Lilly was a great help, excellent communication and very friendly.
Sara was very nice and helpful 🩷
Great experience! Highly Recommend Bri. She was there when we had questions and measurements but did not trail behind us.
Bre was absolutely amazing! She made it so simple for us and we will be a loyal customer to her
Everyone was very friendly and welcoming. Didn’t feel pressured at all - Lilly was great!
Bre was a wonderful salesperson and very helpful with our furniture order.
The staff was great... However I've had my couch for less than 2 months... And arguing with the service department to get it fixed .. not getting a good resolution at this point.
Cholly was very helpful and attentive!
Bre was fantastic. She gave us space when we wanted to do more browsing on our own and was also extremely knowledgeable when it came to purchasing our mattress and bed frame. You can tell she enjoys her job and gave us an excellent buying experience.
Bre was a huge help. Friendly and funny to boot.
Cholly was very helpful in helping us find what we needed!
Great. Cholly help me and actully lead me to the one i am buying.
Small
Cholly was fantastic!! Very informative and friendly, but not pushy!! Great experience!!
Cholly was awesome! Super helpful and made the experience easy and enjoyable.
Lilly was a huge help
Cholly was very helpful and friendly with buying our dinning room table
Walking in to Ashley furniture right away , I felt welcome. Cholly greeted me like we knew each other, was absolutely very helpful. Eric and he worked with me for hours to find the right mattress/bed to fit my needs. So friendly, knowledgeable and patient. I can't say enough good things of how much fun it was and I look forward to going back for the rest of my furnishings. I thank them for being apart of this journey in my life.
I’ve been shopping with Ashley Home Stores for years and it was finally time to purchase a new living room set. We met Cholly at the front and he was fantastic helping us find exactly what we wanted with some limitations as far as size for the couches. He was so pleasant and I look forward to working with him in the future for other purchases!
Worked with Cholly absolutely amazing as usual. Bought from him several times before and we absolutely love him!
Thanks Derek!!
Great experience! Cholly is the best! Looking forward to receiving our new couch!
Sara is fabulous! She didn’t give any high pressure sales when we entered the store - which we Hate. She welcomed us, asked if we were looking for anything in particular, and then provided relevant information on the sales available, and then let us wander. After letting us wander for a bit, came back to us to see if we had questions. We did, she offered suggestions and helpful advice, and was ready with pertinent price information. And we walked out buying three separate pieces. No high pressure sales pitches, just friendly superior attention and easy personality. The store is very lucky to have Sara for she knows exactly how to help customers find what they need and want, without customers feeling pressured to buy.
Cholly was a great help!
Bre was fantastic today! Super kind and tentative
If i could i would give them zero starsi would. I have bought bunch of stuff due to prices but the quality is well below standard even for the lower prices. They will sell you a warranty that will not cover much if anything and they tell you you can get money back if you dont use it and i never got my money back. When i called they told me you have to call with in 90 days to get a credit.
Bre helped me pick out my reclining couch and I love it!
Cholly was super helpful and not suffocating as some salespeople can be. He got us a great deal on furniture for our new home. Thanks!
Lilly was super sweet and very helpful with helping us find the right bedroom set. I would highly recommend her!
We had a great experience thanks to Cholly. Can’t wait to use our new furniture.
Derek was amazing!!! Came back twice and each time he helped me with all my questions and even moved furniture around to help me decide!
Cholly is the best! He was beyond helpful when it came to finding a new bedroom set!
Cholly was spectacular in every way!
Bre helped us out today at Ashley’s and she was awesome!! She’s so super duper sweet! Made the whole experience super easy. 🤗 highly recommend.
Derek was excellent very helpful and knowledgeable! Had a great experience and would recommend family and friends to ask for him at Ashley Furniture.
Had a great experience with Derek
Very Satisfied!!!Thank you being so accommodating,patient and reasonable for all my family need's also thanks for customer services in store!A special thank you for Derek!Anyone who needs advice to buy ask for Him at Ashley home store in New Brunswick ave. Pburg,NJ PS. Also a thank you to Mark (Gen.Manager)for making it happen the purchase!
Beautiful furniture and the customer service very kind and patient,special thanks to Derek very helpful through the process of choosing my furniture .
We had a great experience shopping for some furniture for our new house. Derek was very helpful and answered all the questions we had.
Derek was very helpful with helping us pick-out our dining room furniture
Bre is amazing and very helpful ᵕ̈
Bre was a great salesperson. She was able to answer all my questions and was very helpful. All the employees were friendly and not pushy in any way. I’ve been buying from Ashley’s for years and never disappointed.
Bre
Derek was amazing!! Helped us find the perfect sofa for us!!! Highly recommend!!
Dereck was awesome!! Helped us with exaclty what we needed! Highly recommend
Derek was very helpful. Not pushy, gave us all the info we needed and time to think. Very good experience all together and good price!!
Derek was very helpful and friendly. Definitely would recommend!
Bre Smith was very attentive and knowledgeable. Our experience purchasing a mattress was better than we expected. Thank you Bre.
Went furniture shopping today with my mom to help her pick out a few things. The service here was great! Derek, Mark and Tricia were all so patient, kind, professional & super helpful!
This was a great experience, Derek really helped us out.
We had Cholly and we’re very satisfied!! He was not overbearing and was able to answer all of our questions. We purchased from Ashely Furniture today!
My experience at Ashley Furniture was great. Cholly provided me with excellent customer service, and was very patient.
This store should have 5 breez Bre=)
Great store. Much better prices than Raymour and has more modern selections. Highly recommend asking for Derek as he helped us selection and colors. Also got us the best prices and promotion.
Ms. Bre. I had such amazing experience with her. My third time with her within a year. I got my new home. Start remodeling them and bought furniture at ashley. Wonderful !!! Will see you again.
Cholly was an awesome help with our purchase!!!!!!
Derek was very helpful and accommodating with finding me a quality bed at a great price!
Bre was very helpful in selecting a mattress! Thank you!
Lovely furniture and good prices and courteous, knowledgeable help.
Derek was amazing. He was so helpful and great assistance on what we were looking for. He showed us different configurations/pieces that would work well with what we were looking for and helped us make a final decision. Would definitely work with him again.
Derek C….. helpful, flexible and knowledgeable. We had a fantastic experience.
Derek was very friendly and knowledgeable. Made our visit easy. Mark helped us out as well. Both great to deal with.
Derek was very helpful and friendly today. Made our experience very easy!
I wish to let management know that your Product Specialist, Derek Carlson was extremely well mannered and helpful assisting my wife and I making a determination of which of your products would best fit our situation. His knowledge, patience and overall helpfulness was outstanding. Keep up the good work Derek.
They were 2 hours late with a phone call 30 minutes before because we had to call to see estimated time. Ashley manager told us we had to be available that whole day not jyst time frame. The timeframe was Friday 1-5. So by 7 they showed up and finished. No credit or sorry just you pay a restock fee and wait 1 1/2 weeks out for the bedroom set. They should have called earlier to let us know. Last purchase
Quick and painless experience with Derek at Phillipsburg location!
Derek was a very nice and knowledgeable person. Not all over us like in other stores
Lilly, our Design Consultant, was very professional, informative, patient, and helpful. She partnered with Mark, the Store Manager, to give us options that fit our needs. Together with Josh, at the front register, they were able to complete our order and get our delivery scheduled for our new mattress.
It is really good experience. We got very good deal on recliner. Derek really helpful in whole visit. Thank you Derek
Derek was very helpful helping my family find the right couch for us ! We ending getting one the same day we came ! Helped us with pricing and showed us options for our family of 6! Thank you so much Derek
Cholly!
Cholly was a great representative and helped us find our dream couch! Definitely would recommend coming here for your furniture needs!
This place was amazing! Went to Ledgewood before and they were rude and pressured us to no end. Came to Philipsburg and Sara was so sweet and helpful. Her and Eric and the whole team were amazing and very accommodating. They worked with us until we found the perfect furniture and price. Love this place and can't say enough good things!
We are so happy to finally purchase a new sofa! Cholly was honest and helpful! the entire team and staff we also so welcoming while we shopped around with our kids!!! highly recommend purchasing furniture here;)
Lilly was sweet, knowledgeable, and helpful; she made the process of buying a new mattress very easy.
Bre was very helpful.
Went back in July to buy a living room set and was helped by Q. Service was so awesome that I went back again yesterday for a full size bed for my daughter. Q wasn't there but I was helped by the amazing Bre. Good prices, excellent salespeople, fast delivery. Will definitely be going back in the future!
Bre was beyond helpful and made the transition super simple.
Lilly was fantastic with helping us pick our new furniture!
We had a great time shopping for our daughter's mattress today. Bre was personable, kind and funny and made the shopping experience fun and exciting.
Worked with Bre Smith she was very helpful with our purchase of kitchen table
Bree was so much fun and knowledgeable. I would give her a huge raise
Awesome job by Cholly and helping us select a beautiful coffee bar
Bre smith...great experience and very informative 👏 👌 👍
Derek helped us pick the right recliner for our son.
Btw was awesome
Derek was great at helping us pick out our new beauty rest mattress. Very knowledgeable with helping us get our questions answered and choosing the right one for us.
From the moment we walked in we were greeted by Derek (salesman) ; he showed great professionalism and very nice and would recommend him. Our furniture came in less time than expected and we are very happy with our choice. Joy & Fred
Charlie was great! Thanks for your help!
Both Derek and Cholly helped me and my family out tremendously. Derek took his time explainin all th different options within our budget. When I went back to purchase, Cholly was able to price match with the online price and a very helpful man Thank you both for all your help.
Lilly was phenomenal! Very knowledgeable, friendly and very willing to assist! Eric, the manager, was very professional and helpful too!!! Highly recommend furniture shopping here!!!! 😊
Great experience. Cholly was great to work with.
Derek was very helpful, not overly pushy. Definitely a good experience.
Bre- The most amazing experience I ever had! I love her happy energy!
Bre was amazing! She definitely is down to earth, she helped me find the best bed for my specific needs. She has definitely went above and beyond and made the whole experience more fun and less stressful than I expected.
Cholly in Phillipsburg was the sweetest most helpful associate.. we told him what we were looking for and he was able to point us in the right direction the whole day through. Start to finish a delightful experience!
Cholly was great! The whole shopping experience was great! Wouldn’t go anywhere else for furniture
Sales person was very helpful and courteous thanks Bre...
Bre was absolutely amazing! Helped us so much but also gave us space to check things out on our own and not feel pressured.
Cholly was awesome!!!! Five stars!!
Bre is the absolute best and went over all of my options for a new mattress. She listened to my concerns and had me try out a few that would be beneficial for me. Very happy with my purchase.
Bre is a wonderful salesperson. Explained every aspect of our mattress purchase and was super helpful. Thank you!
Derek @ Ashley Phillipsburg was great to work with! Not pushy, very helpful & kind demeanor.
Thanks to Lilly we had the best furniture shopping experience furnishing our new home. She was thorough and incredibly friendly and truly gave us the best deal. We walked out more content than you can imagine now knowing our dream home is furnished with our dream furniture.
Bre was so nice and super helpful in my search of furniture for my new apartment. She greeted us with so much enthusiasm and made sure I was getting the best customer service. She made furniture shopping less stressful!
Lilly was a great rep in Phillipsburg. She helped me find the dining room furniture I had been looking for
Bre was awesome and very knowledgeable! She made our sofa selection process so easy! Thank you, Bre!!
Lilly assisted me today with purchasing a new couch and dining set. She was super attentive, helpful, professional and so knowledgeable. She assisted with the color palette and helped pull the room together. I’m very thankful to have had her help today and highly recommend asking for Lilly next time you’re at Ashley Furniture in Phillipsburg.
Bre was fantastic!! Took the time with us and explained everything. Highly recommend her!
Eric was wonderful! He took his time showing me around the show room. He was so patient with me and answered all my questions. He gave mw knowledge on all the promotions to ensure I got the best prices! You rock ! The wait for my furniture took over a month. Just be prepared to wait alittle
Bre was amazing, very attentive to what we were looking for and showed us everything in our range all while keeping it a short and sweet visit, highly recommend her as a host
Cholly was super helpful & got me a great deal on a new sofa. The whole process was very fast & easy - I was in and out within 30 minutes!
Great help! I would recommend.
Bre was very helpful and took her time showing me many options without ever making me feel pressured. Mark was great to work with as well, and gave me a good deal. I would highly recommend shopping here.
Excellent customer service, very friendly people.
Went out and purchased a couch and love seat combo alongside a television stand. I had to move everything on my own terms (seperate payment is required for delivery and assembly) and am content with the goods I've received, I guess. But there is damage to the top panel of the stand, and customer service won't stand by it and said there is nothing they can do for me, shocking. Given I signed off on the items at the loading dock and took them as is, instead of taking all the plastic wrap/card board apart to inspect everything, I'm in the position I am in. I would recommend others shop somewhere with better options and deals, this has been mediocre at best, I should've bargained more!
Just bought a sleeper sofa from them. Bree was very helpful knowledgeable and communicative throughout the process. My couch arrived several weeks early I’m very happy
Bre was amazing :) Go see her, she's fun and helpful.
Cholly was a great, personable, kind, sweet man. Very informative on the pieces of furniture I was looking at. And not a pushy salesman as some can be. Which I like the most about him. I highly recommend Cholly at Ashley Furniture.
Bre was very helpful and fun, made the shopping experience not dull and very kind. Very friendly and funny
Bre was very polite and friendly and answered every question we had and help us successfully buy a recliner for my grandma
Lilly was so amazing and gave us all of the information we needed to make the right decision without rushing us!!
Lilly was super helpful and gave us the info we needed to make our decision without a rush! 10/10 would come again!
Bre was fantastic! Would purchase from her again!
BRE was excellent and she definitely knows all the product they have to offer. I simply told her what I needed and her recommendations were spot on.
Great experience working with Mark and Derek. Came in looking for a couch and they helped me find a perfect size and the perfect style that we wanted. We also ended up finding a really cool fireplace for outside. Highly recommend.
Bee S was fabulous, showing me exactly what I wanted, and she went above and beyond. Thank you /
BRE was excellent!!! Great customer service.
Felt Comfortable No pressure
Very good
Loved every minute in this store, the worker bre was such a great help with helping me & my husband look for the right furniture! She was so polite & patient with us & made us feel right at home! Will definitely be a returning customer.
Our sales person, Cholly, was super friendly and very helpful. I would highly recommend him to our friends.
Bre made my experience easy and painless 10/10 employee
I had a great experience here. Bre made the process fast and easy!
Derek was very helpful!
Eric was very helpful in the purchase of new living room furniture. We came in over the course of two days and he answered any questions we had and made the purchasing process smooth!
This was an incredible sales experience. Derek was very informative and patient. He continued to show us all of the choices and options that we kept asking about. Mark, the manager, also rocks. You can also ask for Paris, Tricia, and Julia for any administrative needs.
Derek was super helpful. He helped us narrow down our options when we came in and was very attentive to our needs. 10/10
Lilly was so helpful, so detail oriented! Explained everything down to a T! Perfect customer service from Lilly!!
Bre was AMAZING! Very friendly and HONEST! She was patient and explained all our questions. She even beat out the price of Raymour and Flanigan. I can’t thank her enough for her service.
Bre
We had a great shopping experience at Ashley. Bre was great to work with, I would purchase from them again.
Bre
I was helped by Bre who is an e exceptional and amazing sales rep! She made us laugh and feel Comfortable during our entire visit and took the time to answer every single question we asked in detail! Paris was also a pleasure to be around with her amazing personality! Great experience!
Coming from a customer service background, this store has definitely exceeded expectation. Whenever I had a problem, they were right on top of the issue and assisted in helping me resolve the problem as soon as possible. Paris and Jazmen has been a tremendous help during the resolution process. They are the definition of exceptional customer service. I look forward in continuing business with this store in the future.
Lilly was an amazing associate who helped so much! Even went out of her way to find the "unavailable" items I so desperately wanted!!!!
Great experience, Eric was awesome with us finding the right furniture. Explained everything in detail and no rush, I would definitely recommend Ashley furniture to my friends and family. Go see Eric when you need any furniture!!!
Lilly K was very helpful with our purchasing
Great experience at Ashley Furniture picking out a new living room set. I worked Cholly who was super helpful and friendly from the moment I walked in the store. Ended up taking advantage of an awesome sale. Clean store, great selection, and friendly staff you can’t go wrong shopping at Ashley!!
Eric, was incredibly friendly and helpful! Directed us to the perfect sectional couch for our small space!
Q was great to work with! Would definitely come back and would ask for him specifically :)
Bre was excellent and provided all the help in multiple trips that I made to the store.
Cholly was such a delight and a great help when my fiancé and I were looking for a sectional. He gave us space to roam the store and approached us when we had any questions. We found what we needed in a short amount of time thanks to him :)
Had a terrific experience. Cholly was an exceptional help. 10 out of 10 would recommend!
Bre and Q were absolutely amazing!! Best experience I’ve ever had. Very patient, kind, and well knowledgeable!!
Bre was a great! I highly recommend this store and Bre anytime!
Bre was fantastic thanks so Much !
Cholly gave us a great deal and he was super friendly...and funny! Thanks Cholly!!!
Chilly was great! He helped us pick the furniture and made good recommendations!
Amazing experience with Sales Manager, Q, at Ashley’s in Phillipsburg, NJ. He was very helpful and worked within our budget. My girlfriend and I got the bed set of our dreams thanks to the help of Q and the team. Highly recommend stopping in if you’re looking for any kind of furniture. 10/10.
Bre was an absolute delight and helped guide us and hooked us up work an amazing deal.
Bre was very helpful
My first visit 5 years ago seem to be a very nice one. Had plenty of help, and on checkout I was informed about a protection plan that would have someone come out to repair my purchased couch if there was a problem and if not used it would be store credit. Now I go back today ready to use my store credit and the sales person informs me there is a minimum purchase amount required to use it. That was problem one. When I said I'm not ready to make a purchase ready of the amount without my credit the rep got visibly upset.
Cholly was great!!!!!!! He has awesome customer service and he really needs his furniture!
Bre and Paris. Very helpful
So easy, no stress, in and out. Workers did not push us to do anything we didn’t want. Super nice and worked with us on exactly what we needed.
Bre was amazing today, helping us out to pick a good kitchen table for the right price ! She went above and beyond.
Cholly was super helpful and made buying a new kitchen dinings set easy.
Bre (Bryana) assisted me while shopping for a bedroom set. She was patient, courteous, knowledgeable, and so helpful. I would highly recommend seeking Bre out to help you with your shopping needs at Ashley Furniture in Phillipsburg, NJ. Thank you Bre and the furniture didn’t come 3 weeks later but exactly 8 days! You are the best thank you for your help!
Cholly was our salesman ,great conversation, took great care of us ! If you’re in the area , ask for him!
(Translated by Google) Marguerite, excellent service. (Original) Margarite, excelente servicio.
Bre is awesome!!! She was very helpful!!!
Q was awesome helping me out with my bedroom set from start to finish, second time coming and Ashely furniture never disappoints
Margaret was so helpful and helped me pick the perfect sofa!!
Q... helped me choose a bedroom suit.. Suited for me.. He was friendly ,, and answered all my questions
Q was amazing. Was knowledgeful and guided us through the whole process. Would definitely recommend
Had a great experience with Bre, very helpful and knowledgeable.
Just bought a couch today and I 100% recommend asking for Bre to help you out she is the best!
Bri was very helpful and willing to work with us.
Q was super helpful!!
Sarah was absolutely fantastic! She was friendly, helpful, and kind. She made our shopping experience seemless!
Sarah was absolutely AMAZING to work with. She was super friendly and cared a lot about attention to detail without making me feel pressured. I’ve purchased from Ashley for roughly 10 years now and Sarah was by far the best sales associate I have worked with (and will continue to work with). I don’t write reviews often, but after this experience, I had to acknowledge how wonderful the experience was.
Margaret helped make finding a sofa a great experience! She helped find what I needed without being pushy one way or another. I appreciated that in a saleswoman. I found a great couch that I am excited for, can’t wait for it to be delivered.
Sarah did an amazing job helping us out and picking out our sofa set and mattress alongside matching tables. Amazing job and super helpful. I am pleased with the stuff we bought
Had a terrific Buying experience with a great salesperson named Q. He gave us a great deal and was super knowledgeable. Glad we chose to shop Ashley.
Fantastic Bre
Bryana was an excellent salesperson, she made shopping fun and no pressure! Thank you Bryana
Bre was a great salesperson and helped us with the purchase of our new mattress. Along with her manager. The whole process was a great experience! I definitely recommend her and Ashley Furniture.
Sara was a fantastic caring thoughtful and most of all not Pushie..highly highly recommend her to all. It was my pleasure meeting her wonderful woman.
Q was great helped us out got everything we wanted for a great price highly recommend
Ebony and Q the greatest. Nice experience!
Great furniture at excellent prices. Sara is a gem. Excellent salesperson that cares about her customers’ needs and requirements . She goes that extra mile and so does the store manager. Highly recommend .
Excellent service with Q and Jazmen!
Eric was amazing when helping us pick out a new couch!
Margaret was a great help in making my decision easier. I appreciate her help.
I had called the Ashley store prior to my visit and spoke to Eric who was extremely helpful from the start. He was kind enough to look up specific pieces I was looking for along with providing me quotes. I knew I wanted him to help me when I came in person and made sure to request his schedule before making a trip to the store. Eric is professional, knowledgeable, patient, and genuinely cares about his customers! I had gone to a few furniture stores before coming here and received the very BEST service at this Ashley store thanks to Eric! I cannot say enough great things and am so happy with all my furniture purchases! I appreciate the high caliber of customer service I received today and I look forward to shopping with Eric again in the future! 😀🙌
Our product specialist Bre Smith was very knowledgeable and had alot of patience dealing with us. She was very personable and I would definitely work with her in the future.
Quick, courteous and knowledgeable! Perfect transaction!
Q was the best!! He took his time with us, listened to every concern we had and helped us get the best price! Can not say enough good!! If you go, ask for Q!!
Chilly was Very kind and very helpful!
Margaret was great. We bought a couch and chair.
Bre was an amazing sales associate. I will continue to bring my business here and definitely recommend others
Margaret was great, thank you!!!!
Q was amazing help while purchasing a bedroom and living room set! Excellent and would definitely recommend!
CHOLLY BASSOLINE WAS EXCELLENT SALESMAN AND VERY HELPFUL.
Q was very helpful with our purchase. Very nice experience!
Cholly Bassoline was an absolute pleasure to work with at Ashley today. He was helpful, personable and knowledgeable. Will definitely be asking for him going forward if we have any furniture needs in the future! Thanks Cholly!
Amazing experience. Q is the best.
Margaret Great salesperson who was quite helpful and knowledgeable
Had a wonderful sales associate Sara! She was amazing and I love my furniture - thank you Sara!
Super friendly staff and great prices! Q our sales guy was awesome, really helped us out and I will absolutely give him more business in the future. He’s definitely one of the best sales people I’ve come across in recent years.. wasn’t pushy at all, took time to listen to our needs and we ended up finding the perfect couch for our beach house. Thanks for a great experience!
Tricia and Sara did an excellent. Job!
Sarah was knowledgable on everything we looked at.
Bre was extremely professional and courteous.
I went furniture shopping today with my mother who walks with a cane so I was worried it may be difficult to see all of the options in the whole store, which is why I went along so I could scan all the items I already knew were her style. The moment we walked into this store we were greeted by a salesman who asked what we were looking for and we told him. We initially found two matching pieces we liked but they were discontinued (yet the display is still on the display floor) because my mother is disabled, I walked around the entire store for anything I knew she would like. We found a recliner that we liked but their wasn't a matching love seat. The salesman insisted we look at another set that was not what we wanted at all and argued about how fancy it was and how he didn't understand why we didn't like it. When my mother expressed how she was feeling rushed by the salesman, he accused her of rushing him. After this We decided it was no longer worth the stress and proceeded to leave the store and her andy father are going to another furniture store. It's unfortunate because I did witness very professional sales people around us but we did not have the same experience as other happy customers.
Sara and Ebony were awesome! Can’t wait to make our apartment feel like a home
Sara & ebony was phenomenal ‼️
Eric gave us a 10/10 experience to shop as first time homeowners, treat this man right!
Eric was very professional and helpful. He assisted us when needed, but was not a pushy salesman at all.
Brie Smith was such a pleasure to work with.
Bre Smith was amazing to work with!!!
Very helpful with getting our family what we needed. And very helpful with the price range
Bre Smith Was very helpful and enjoyed how Professional she was and refreshing to work with
Just ok
Absolutely love and appreciate the knowledge and patience shown by all who helped me. Especially Bre, she is one of the best sales people I've encountered. Highly recommend p'burg location!
Margaret was very well mannered and extremely polite. She was also very helpful and friendly!!
Bre knew exactly what kinda pillow I needed
Great costumer service. Bought our first couch, she sold us on the first one we saw! Sara is the best!
Bre is amazing! Super helpful and not pushy.
Sarah was very helpful. She helped my wife and I pick the perfect table for our dining room!
Margaret was super helpful and knowledgeable. I came in looking for a couch and she helped me find the perfect one!!! Thank you Margaret
Fabulous
Margaret and Tricia took good care of me with my Beamerton sofa and loveseat purchase... Just a seamless transaction and pleasant to do business with...
Bought a beautiful kitchen set at a great price. They even went above and beyond on the price. Our salesman Eric Wilson was very nice and helpful! Will definitely tell all my friends to shop here!
Bre Smith was an awesome salesperson! Made buying a couch an enjoyable experience
Bize Smith was fantastic to work with. Not pushy and very helpful. Excited for our new furniture!
Sarah did a great customer service getting all that we want and giving to us a very special attention
Going to Ashley was a great decision, Bre was really helpful and down to earth. I appreciate great customer service and will be coming back for more furniture in the future. I found the perfect bed and it was easy and actually fun thanks to Bre. 10 stars!
Margaret was a pleasure to work with. Extremely knowledgeable and patient with all my questions and concerns. Would definitely work with her again in the future for any additional purchases.
Q and Sara, help me at ashely, made me comfortable and made my wishes come true, I highly recommended ☺️
Margaret was super helpful and very patient as we went through the store a few times looking for the right sectional to match our home. She was quick to come up with the best prices and gave us our space to browse and chat! Highly recommend her.
I'm pleased with the service from Ashley furniture.
Nice quality furniture with fair pricing . Employees very helpful and friendly. Bre is amazing will only my furniture from her.
Awesome service! Cholly rocks! A true gentleman and tons of help!
Excellent service. Our salesperson was Bre. She was outstanding, very knowledgeable, friendly, professional and let us take our time deciding. She made our purchase a pleasurable experience. Thank you, Bre 👍🏽
Thanks margret for all your patience and help.
Bree was great
Knowledgeable, experienced and understood our needs with a dash of fun. It was a great experience shopping with Qiam.
If you need help finding anything for your home, Q is the guy that will go above and beyond for your needs. Excellent service and knowledge.
Cholly was extremely helpful, he was patient while we made our decision, and very kind to our rambunctious toddler
Wonderful experience! Cholly was awesome!
Joss was very knowledgeable and friendly. Will definitely be back to see her with all future furniture purchases!
Great quality furniture for great price. Joss was outstanding in helping us choose our furniture
Joss was outstanding! She was very attentive and helpful as we picked out our bedroom furniture.
Very friendly,
Had an amazing experience at Ashley Furniture Store. The customer service was spot on. I would especially like to thank Margaret & Yasir for their assistance.
Bre was lovely! Patient and a pleasure to work with.
Brie was stellar before and after the sale. Her approach was congenial and professional. She took the time to find answers to our many questions and keep every promise that she made. We will come back to Ashley first because she is the real honest deal. Thank you Brie. Sincerely George L Lewis
Staff was very friendly and helpful.
Great staff
I am not a fan of being attacked by sales people when you walk into a store. I like to be approached upon entering to find out if I need help but that's it. I had 3+ people bother me in the first 2 minutes of being in the store. Even though all of them heard me tell the 1st lady we were just browsing. We were bothered by various sales people over 10 more times before I had to bark at a lady that had repeatedly interrupted my wife's and my conversation. I won't go back to this store just because of this hounding experience.
Thank you Charlie!!
We bought several items at Ashley in Phillipsburg. Cholly was our salesman and he and his team were extremely helpful. Highly recommend.
Q was so helpful and helped us with our lamp so quickly! What a great experience :)
Bre was super dope found me a sectional I and my family loved delivery was great they have a customer for life Also the manager Jerry was a huge help
Bre was absolutely excellent. Walked us through all of the options that were available for immediate and soon delivery and found just the right couch. Couldn’t be happier. Definitely search her out at Ashley furniture!
Awful management and associates! Employees and managers don’t pay attention to what customers want. They initially didn’t include all the items we wanted in the order so we had to go back in and get it corrected. And then after that, they had us order an incorrect item because they told us the wrong name of the item that was on the floor. Of course we didn’t find this out until it was delivered and didn’t match what we saw in the store. They have done nothing to help resolve this after spending 2 days trying to contact customer support. Not to mention, throughout the whole process at the store they incorrectly put in names and addresses that we had to correct.
Eric was great and we are excited for our new couch!
Margaret was absolutely wonderful! Had a very seemless shopping experience!
Great shopping experience! Q and Jasmine helped us get a great deal! Thank you so much!
Joss at the phillipsburg store was fantastic!
Sheldon and Q are very customer centric and care very much. I am very appreciative that they went above and beyond the call of duty.
Q, was awesome super patient & helped with everything I needed
They were very nice at the store but their furniture is poor quality. And if you try to use the warranty for repair they will do everything they can to deny it. Most uncomfortable couch I ever owned
I walk in Phillipsburg location store just trying to figure out what I needed for my family and living rooms. Q greeted me right from the entrance with a very gentle smile. I literally spent 3 hours in the store but Q had the most patience. He kept reassuring me that this is what he likes to do. I'm very pleased with his service
Joss is excellent ! Very helpful and professional !
Bre
I had a great experience with Bre. They showed me everything I wanted and helped me find the perfect furniture!
I tried several times to contact the warranty department about a claim. The laminate on the kitchen table started to peel, and it should have been covered, but the just didn't follow up. The chairs are starting to fail also. The sales people just brushed us off, and nothing got done. I just gave up and started buying at Raymour & Flanigan.
The salesperson Q was so patient, professional and knowledgeable. He made the purchasing experience seamless and pleasant. The experience was such a good one that I went back the same week for another bed for my oldest son. I recommend this location as the entire staff is like a family. Very friendly with great vibes!
Cholly was amazing and beyond helpful!
Cholly Bassoline was amazing!!!!! He was thoughtful kind and took his time to help me find the perfect dinning set.
We had a great experience. Joss was a big help and helped us purchase our new couch. She made it easy and was very patient. Thanks!
Beautiful store. Great presentation of the furniture!! Excellent decoration in the store. Delivery of the furniture is ruining your business. Furniture were delivered in unmarked truck without mechanical lift. Two unprofessional employees were struggling to get heavy furniture out of the truck. Furniture were in bad condition, dirty and damaged. I did not accept the furniture.
Thank you so much Bre Smith. I appreciate you. I’m happy and thankful.
Josslyn was PHENOMENAL!! She spent hours helping me with purchasing a bed set, purple mattress, and adjustable base. Great prices (the price matched and added lots of discounts), knowledgeable, and really friendly! Highly recommend!
Always love going to the store, Q our salesperson and Sheldon the manager take care of us every time. We never go unless they are there so they can work with us. The best of the best!
Very bad experience here. First the people working there were nice and very helpful. However, when it came time to buy, the manager came out and everything got very "sleazy". We were not offered the same price as what was online, and after asking, we were given the run around several different times. The manager ended with, "well if we give you the online price, then you have to pay for WHITE GLOVE home delivery service. If you buy from Ashley online, it will probably take to long and be damaged". At that point, we said we weren't comfortable buying from them and just left. BTW - Went to Raymour down the street and it was totally different.
Took care of our purchase really well and quick!!
Thank you Josslyn. You made my shopping experience easy!
Joyclyn and Jerry were awesome. Lauren helped me with selections. Amazing. I met Jackie too. So wonderful
Our sales guy Eric was absolutely amazing. Highly recommend.
Cholly was AMAZING! So helpful and made our experience buying our bedroom set fantastic!
Ordered a couch and love seat from Bre. She was awesome to work with and super friendly. I'll definitely be going back to her for any future furniture.
Cholly was amazing and very helpful throughout the entire process. I will definitely be coming back.
Walked in looking for a couch, Joss was so welcoming and made my visit SO easy. Told her what we were looking for and she knew exactly what we needed, found the couch we wanted in literally 5 minutes. She’s super professional and very relatable and approachable! Give that girl a raise lol, definitely will be coming back for more furniture thanks joss! Also manager Shelton hooked us up with a great deal, love him THANK YOU
Josslyn at Ashley Furniture was extremely helpful. She listened to what we were looking for and was knowledgeable about products, would highly recommend!
Best Experience Of my life! Not only did I get an amazing sales experience with Joss but last minute I decided to buy everything I looked at Saturday. She even picked me up and I was joking when I asked. I'm not sorry you're crazy if you don't shop here. Everyone's nice including the major and cute little Cholly aka Charlie . If you love music you have to studio furniture here or stupid. Charlie will blow you mind if you ask him what he did for a living.
Very nice experience purchasing a sectional.
The furniture quality isn't there.. A friend told me about Lauter's Furniture in Easton, PA and it was much better quality, and the staff was a whole lot nicer and helpful!
Working with nurys was great! Excellent service
Cholly was wonderful!
My husband and I went in looking for a coffee table, Cholly greeted us at the door and was very pleasant and extremely helpful. He made out experience very pleasant.
Always a great experience at Ashley and today Qiam made it even more enjoyable! He welcomed us as soon as we walked in, gave us the information we needed and gave us space to browse. When we were ready he answered all of our questions and stayed with us until the end of the sale. Absolutely Awesome! Thank you Ashley Furniture.
I was helped by Cholly today when I came into the store and shopped for bunk beds for my kids. I made my purchase and was happy. My partner on the other hand was not so much. I was hoping to use a credit from the furniture protection I bought for my large purchase when I moved into my 2 bedroom apt 5/2018. Cholly let me know since the purchase was not 5 years old I could not use the money. $323 and change to be exact. My partner says this is when I should have left. I just could not get on the same page as him and went back to the store to do my refund. There was a slight error at purchase that I feel took my partner over the edge and said go return this bunk bed. The error was only ordering 1 mattress and not 2. This was an oversight by my sales rep. I caught the mattress protector mistake that was made too. I was initially buying 1 twin mattress cover + a twin XL cover. When I mentioned it to Cholly he immediately apologized and went to the back to get 2 twin size mattress protectors. I understand this stuff it is human error but that coupled with a missing mattrss and a promised delivery date of 11/18 my man just was not having it. I feel terrible I wasted everybody’s time including myself! I apologize for that Ashley furniture! Everybody was really sweet with me and I felt I was given good customer service. I am sorry things did not work out. Maybe at my 5th year mark I’ll.come use my $323. Thank you for helping me even though things did not work out.
Great experience today with Joss and Que helping me pick out the perfect mattress!!!
Amazing service! Cholly is a wonderful salesman! Thank you so much! Will return!
Josslyn and Q from the Phillipsburg branch were very helpful in helping us pick a couch that was really comfortable and was patient in helping us with payment options. Very bubbly lady and really nice gentleman they’re both very welcoming and an asset to Ashley
We had a great experience working with Angelique at Ashley’s home store and we found the perfect couch for our home.
Very satisfied with our store visit this morning. Jacqueline was helpful and very knowledgeable. We look forward to getting the furniture!!
Eric and Sheldon were awesome, they took their time and sold us some great bedroom furniture.
The sales associate and manager NEVER explained to me that my delivery date was an estimated date. It was scheduled for 1 month after my purchase. When I went back to the store to ask what was going on, the manager Sheldon lied to me and told me the sofa was in the warehouse the next day. After waiting many days for a phone call, I called again and was told no that it wasn't at the warehouse. I continued to call and then was told my sofa won't be delivered until the middle of August! I had to purchase a futon because I had my furniture removed due to the fact that I was told it was to be delivered July 13th! Everyone I talk to gives me the run around and doesn't want to take accountability for anything! Update, I received my sofa on August 6th. I called today August 17th to ask when my recliner will be delivered. After repeatedly being placed on hold for 20 minutes, I was told there was a glitch in the system and the service rep did NOTHING for me. I called back and spoke to a rep in the Phillipsburg store who told me my order was deleted but it's in the warehouse and she scheduled my delivery for next week. Again, my order was placed on June 13th!
Everything went well with my Ashley Furniture purchase (so far). The sofa I ordered may take 4-12 weeks to be in-stock however I am not in a rush. Let me say that the entire staff at the Phillipsburg NJ Ashley Homestore were very accommodating and the sales rep that I worked with, Angelique, was outstanding. Extremely personable & easy to work with. I've purchased from Ashley furniture in the past and will undoubtedly do so in the future. The only difference is that now I know who to ask for. "A" is for Angelique!!! Thank you.
Excellent service from Q. He took his time to help us find exactly what we wanted.
the quality of the paint is completely bad, the customer service does not answer questions and they do not solve problems with the guarantee, I personally recommend you visit another store that is not Ashley since you will regret buying furniture that does not last and 8 months and his paint comes off
Everyone there was fantastic. From the sales associate Sayed, the girl that worked the front desk, and of course Jerry. He went above and beyond to make a deal work for us, but unfortunately the measurements of the furniture ordered, would not fit into the space we have. We had to unfortunately cancel the order (which was our fault and no fault of the store) and they were more than accommodating, which we appreciate. I would totally recommend Ashley because the staff and management were very friendly and helpful. We will definitely be back and make sure we have the proper measurements this time.
Overpriced. If you can avoid the "vultures" (sales guys that swoop down on you as soon as you step in) find the item you like and buy it on Amazon for literally 50% or more less expensive....
Angelique was truly so easy to work with, she went above and beyond to ensure that I was happy with my purchase. She walked me through every step of the way! Will for sure be recommending her to friends and family for their future purchases.
Still waiting for my furniture! Ordered it on 11/21 and continue to get the run around. This company needs to be 100% truthful on timeframes. Saying your furniture will be delivered in 12 weeks is unacceptable. Never buying furniture from them again!
Phillipsburg Ashley and their incredible staff were hugely helpful when I was shopping their with my family for a move to a new apartment. The staff was friendly and made great recommendations for what would be best for our space. They were incredibly considerate and helped us stay within our budget. Thank you, Ashley in Phillipsburg, for making at least one piece of furnishing a new place stress free! I will definitely be back.
The manager/owner of this store is a liar. He cost us $500. Shop small and if you have to shop with ashley furniture go to any other location than phillipsburg/Greenwich.
My wife and I were shopping recently for a small dinette set for our new home. We stopped in at Ashley Homestore in Phillipsburg, NJ. Upon entering the store we were cheerfully greeted by Colleen Diesch, who proceeded to take us around the store and show us the possibilities they offered. Colleen was friendly and knowledgeable explaining the options and prices. We found just what we were looking for and at a reasonable price. She is a credit to Ashley and a pleasure to deal with.
We’ve now bought three couches from this Ashley store and won’t go anywhere else. Customer service is excellent and they have a large variety of furniture in the store. If you can, ask for the saleswoman Angelique to help you. She was friendly and professional and did a great job helping us with our sale!
Colleen was very helpful for all my shopping needs
Our sales person, Colleen was excellent from start to finish. She was professional, knowledgeable and very friendly.
Eric was an exceptional sales person. He assisted my wife and I in finding the perfect furniture for our kitchen. He was patient, listened to our needs and offered world class customer service on all levels.
Angelique Reed was an absolute rockstar! She was never pushy and allowed us time to browse with no pressure. She was super knowledgeable and presented all the information without any of the sales jargon. If you need anything from this store Angelique is who you should be working with!
Our salesperson Eric was super helpful without being pushy. The store didn’t have what we wanted on the floor but he helped us find it online and matched the online price - without us asking. Great experience after visiting several stores and spending hours searching online for what we wanted. Can’t wait to try out our new patio furniture.
I just wanted to mention my experience at Ashley’s in their Phillipsburg store. My salesperson was Angelique. She was knowledgeable about the product, answered my questions on fabric durability, pricing and furniture protection issues. I never felt like I was pushed in any way to make a sales decision. When I came back the second time we arranged the sale. I really enjoyed working with Angelique. I like the inventory the store has and will come back again. Thank you Angelique!!!
Eric was knowledgeable, helpful and considerate. The rest of the staff was available for assistance when needed. Highly recommend
Colleen was an absolute wonderful help.
Anthony was extremely helpful and got me all the answers I needed. I will be coming back to make purchases with him again! Thank you
Hello my name is Kristy Campbell and I just had the opportunity of purchasing my first couch from Ashley furniture. I was greeted right at the door by Colleen who than lead me to everything that I mentioned I was looking for. Finally I found the one and every attempt was made to accommodate me. Jerry the store manager made sure of that. I am so grateful for all the help. I would recommend anyone to go to Ashley for their next furniture purchase.
The showroom consultants were excellent 👌. They helped us find exactly what we were looking for and at a GREAT PRICE. I highly recommend Anthony and Angelique. 5 stars
Qiam was attentive, helpful, friendly and efficient! Such a quick and easy experience
Went today to pick up a new mattress. Colleen qas very helpful and assisted us from start to finish. Definitely recommend going here and ask for her.
Incredible customer service and no hassle shopping questions asked questions answered!!
Our sales person was very helpful and knowledgeable the experience was as if we had a personal shopper
Angelique Was terrific! She was knowledgeable with all products and pricing. She was key to us buying our sofa and loveseat that we were exactly looking for! So happy to be able to take advantage of the Ashley’s Presidents Day sale! Thank you Ashley’s and Angelique!
I went to Ashley first, picked out some items, but went to two other furniture stores before deciding that Ashley was the best price and quality. I worked with Angelique and she was fabulous!! Even carried an end table around the store for me to match it with other items. I will definitely be seeing her in the future for any more furniture needs I may have!
Excellent service provide by product specialist qiam naqwi.
Colleen was super , nice staff and Great customer service the only place I will shop for furniture!!!
The Sales Specialist Qiam was attentive and communicative, he knew his products and provided different options base on my needs. His customer service was excellent along with CSR Lauren. I highly recommend them both.
Colleen Diesch guided us through the selection and purchase process, helping us enormously in selecting certain dining room pieces that would match and coordinate with what we already have. Colleen did not hover, but gave us space to view the store, but remained available to answer our questions. Colleen did a great job, and we will be sure to revisit Ashley and ask for Colleen for our next furniture needs.
I just want to say what a great experience I had at Ashley Furniture store. Everyone was welcoming and friendly. But, Eric my sales rep. was outstanding! Not only was he friendly, courteous and professional he was also very knowledgeable, truthful and Very patient with all my questions and or concerns. Thank you Eric for a wonderful shopping day!
Colleen was so kind and courteous. She immediately made a connection with me and developed a working relationship. She was knowledgeable about the furniture and was gracious and willing to answer all my questions. She went above and beyond to assist me. You have a winner with Colleen! Thank you!
Great experience!
Such a great experience! Recently moved and Eric was more than helpful in pointing us in the right direction. Eric was very nice and caring. We were able to Buy the perfect couch for our new place!
Wonderful experience. Staff was friendly. Colleen was helpful and patient. Definitely going back if we have any other home furnishing needs.
I’d like to thank Colleen for a job well done. She was kind and very professional. She made my Ashley experience a great one. Thanks again.
Ashley is our first choice for furniture. Their fair prices, good quality and stylish designs made our purchase decisions easy. Friendly and knowledgeable staff is also a plus!
Just bought 2 dressers from Ashley today, wonderful store and Colleen was super helpful. They gave us a great price with an additional 20% discount. Would definitely recommend this store to my family and friends.
Angelique in the Pburg store was totally awesome. She was very professional and honest about the items I looked at. She really saw my vision and made it happen
Angelique helped out my mom with a purchase and was absolutely wonderful!! A+
Salesperson Colleen Diesch was helpful and made our purchase experience very easy! Thank you!
13 months ago we purchase and took delivery of 2 identical Zero Wall Power Wide Recliners which cost us $1529.98. Within the first minutes sitting in them, my wife felt something poking her in the back. Further investigation reveal a metal object which was the spring. Calling the store and was told a service/repair person would need to look at the recliner. It was a 2 week wait. When he showed up he found the problem and the fix was putting a BIG piece of foam in front of the spring, thus causing a huge bump against your back. The service guy said someone from Ashley would call about the service call, IT DID HOT HAPPEN! Now after the 13 months both recliners have depressions from sitting and are very uncomfortable and causing pain and neck pains. Sadly these recliners will be put on the curb. in closing, we will no longer do business with Ashley Furniture.
Very pleased with our experience with Ashley in Phillipsburg NJ today. We went to the store to price out mattresses and where helped by Eric. His knowledge of the different types and brands of mattresses really helped us choose the best mattress for our family. Highly recommend this store for the knowledge and courtesy we received by Eric and store manager, Sheldon.
Two stars. I am sad that I have to give this, but I do (Phillipsburg NJ location). 1. The sales person was great. 2. We ordered a rocker/glider/swivel recliner and a sofa May 2021. We were informed that it would take 8-14 weeks for delivery. 3. IT TOOK 8 (EIGHT) MONTHS to finally take possession of two puces of furniture that were ordered. 4. Initially I would receive a text message saying that they were checking in, haven’t forgotten about us, but no useable information that would indicate actual delivery. After a couple of months those texts dried up and no information was forwarded. 5. I had to make countless calls asking when would items be delivered? Each time I was given a date that was further and further out. I would call once or twice a month for information. 6. In November (6 months after the initial order) I was informed that the sofa would be delivered at the end of the month and that the chair was not scheduled for delivery until April 2022! 7. At NO TIME WAS ANY DISCOUNT OFFERED AND CERTAINLY CUSTOMER SERVICE AND TIMELY INFORMATION WAS INVISIBLE. 8. The sofa was NOT delivered in November and ni follow up calls were made to inform me of the status. If I had not had to make yet another phone call to them I never would have known. 9. I called in December. Delivery for the sofa was now slated for February, 10. I called again December to cancel the items and was told that the recliner rocker/glider/swivel chair was IN THE WAREHOUSE!!! And yet NO ONE CONTACTED ME to tell me. 11. Chair was delivered at the end of December. 12. I got a confirmation text regarding delivery and nothing more. I had to call to find out what time the item would be delivered. The chair was delivered and appears to be in acceptable condition. 13. I placed yet another call to follow up on the sofa at the end of December and was Informed it would be delivered in January. 14. Again, received only a confirmation text, but no follow up to inform me of what time the delivery would occur. I had to call Ashley to get this information. 15. The sofa arrived yesterday and the delivery guys did NOT WEAR MASKS so My partner and I grabbed our and wore masks while the delivery was made. (omicron and Covid are running rampant and these guys are not wearing masks. Not acceptable). 16. The sofa arrived in acceptable condition and I do very much like it, however, an 8 month delivery is wholly and completely unacceptable. The lack of follow up calls and transparency regarding the truth of how long it will take before you actually receive your purchase is unacceptable. 17. Unfortunately we will not be purchasing anymore furniture from Ashley Home Store due to being lied to about initial delivery and lack of any followup or customer service. 18. Expect exceeding long delivery windows and complete silence from Phillipsburg Ashley Home Stores. If should have been honest from the beginning regarding actual delivery expectations. 19. 2 stars is generous. 20. Sofa was delivered January 2022 Chair was delivered 12/2021
Colleen was so helpful and friendly. She totally went out of her way to help us.
This is the third mattress I’ve purchased from the Ashley Home store in Phillpsburg and I will not go to another Home store! Their staff is wonderful. Thank you Bre for making my experience excellent!
Sellers of terrible quality furniture and scam artist warranty service. We bought a sofa and recliner from Ashley and took out their extended warranty through Platinum Warranty Services. Submit a claim and we were told that nothing is covered. Sofa is only 2 years old and looks like its 20 years old. Its basically falling apart! TOTAL JUNK. Do yourself a favor, go anywhere else to get furniture and for the love of god avoid their garbage warranty service! You lost a customer and I will make sure to tell anyone who will listen to avoid you!
Colleen was an excellent sales representative at Ashleys furniture. She made my shopping experience fantastic as she was able to recommend alternative selections that I loved.
Colleen was our sales person and she was a pleasure to work with. I would highly recommend her to any of my friends and family as well as doing business with Ashley Home Store. The front end staff was excellent as well. Merry Christmas and Happy and healthy New Years to all at Ashely's in Pburg.
I went so see mattress and I had a very good customer service , even the manager came twice. They took enough time to explain all with bo rush but with patience and understanding of the time that requires to find a bed and for a big expense .
Fair pricing, professional staff, large assortment on floor. Angelique our sales rep, had a high level of product knowledge making our decision making alot easier. Would recommend this store and Angelique.
Worst experience I've ever been through. Terrible service all around from managers and customer service managers. Was told my matress and bed would be delivered the 7th of October. Got a call saying it would be the 14th.. no big deal. Bed arrives with the wrong matress. Nbd. Week after another matress was delivered correct one with stains. A week after correct matress delivered with a 5inch rip. Was told a Manger would check and mak e sure nothing was wrong before delivery. The matress arrives with another huge yellow stain. Cant make this up. Still waiting for correct matress. Wouldn't want anyone to ever have to deal with this. Good luck with the rude customer service manager
Very good variety of furniture has Ashley. Very good quality, I have things from this store since I got married (more than 20 years ago) and everything in very good condition. Every time I need some kind of furniture, I definitely come to this store.
Excellent quality and service.
Very amazing experience. Very friendly staff. Really helpful in helping select furniture. Was happy with the experience
Josh was an excellent sales person! I was very pleased with the service.
Out of a lot of everything. But the girl who helped me, Angelique, was a delight.
I really like the pieces we got, but the communication was poor and when we decided to get less than what we originally wanted not only was the sales associate rude to us, but so was the manager. We put a deposit down to “lock in” Labor Day pricing and we were told that we could buy pieces off that order whenever. All at once, one at a time, however we wanted to do it. It didn’t matter. We bought one thing off of the order (which was a breeze), two things on our order online because it was cheaper and easier, and then we called to buy a dresser off of our list and to close our deposit out because we changed our mind on the kitchen table and couches and not only did they not let us order the dresser at the “locked in” pricing, but it was 2 days of back and forth phone calls until the manager called and was extremely rude. If you’re going to shop at Ashley, i would shop online where the agents are much nicer. I’m extremely disappointed in the experience with the store.
Q was extremely helpful and friendly. He answered all our questions and offered accommodations to help fit our needs. We will definitely be doing future business with him
Another awesome experience! Josslyn was fantastic!
The Saleswomen Angelique was phenomenal, not only was she able to help me find two beds for my children, she was patient in finding a set that can be delivered within a two week time frame. I will be returning next week to purchase another bedroom set, and I am excited to work with Angelique again. Thank you Ashley Home Goods of Phillipsburg NJ…
Excellent experience purchasing new furniture at the Ashley store in Philipsburg . The salesman Eric was great and gave us a wonderful education regarding mattresses and quality . The manager Sheldon helped out with bargaining too . I would recommend a visit if your looking for furniture.
Angelique was amazing help with our bedroom furniture, and mattress purchase. She was well informed about the products and made great recommendations. We’re so excited to get our new bed. Also, she was very kind and patient with our little guys!
Great experience! Very knowledgeable with available products. 2nd time buying from this company.
Okay….where do I start, I spend over $3,000 on a three piece set it was delivered June 5th 2021 and don’t get me wrong it looks great. Well that’s where the good ends, we had issues with the recliner the same day it was delivered so I called to tell them the back it’s broken they told me they will send the new parts YES a new part NOT a new recliner they said it will take couple weeks well a month later I called again they said sorry it will take another month an I waited an waited an still nothing so I called many more times with no help! And now my sofa is having the same problem as I am with the recliner so I called again and I was told sorry there is no returns. So after spending so much on this set they will not replace it nor will they give me my money back!!! I HAVE TO SAY THIS IS BE THE ABSOLUTE LAST TIME I EVERY GET ANYTHING FROM ASHLEY’S AGAIN!!!!
Wonderful experience at Ashley in Phillipsburg! I recently ordered a new set of sofas and loveseats. Qiam was excellent and worked with us on the everything from different options to the order itself and finally the delivery and setup on our living room. Very smooth process and will always return for my furniture needs. Highly recommended!
Sucks, made a purchase a couple months ago and needed different legs for my bed frame they wanted me to purchase them. I was upset to have to pay triple for a mattress cover. Over priced and not too friendly.
My wife and I recently went shopping for a new couch at Ashley HomeStore in Phillipsburg, NJ. Angelique assisted us through this process. She was incredible. She gave us all the space we needed to shop and choose our future couch, though she was able to answer all of questions. Angelique made sure that the prospective couch would fit in our room and showed us all possible combinations of configurations. Angelique then made sure we got the best price. Best sales experience I’ve had at any store.
Angelique was great with leading me in the direction I wanted to be going in. She took the time to explain everything to me as far as cost and equality. She really knows a lot about customer service and furniture.
I received furniture which was damaged and called Kelly who fixed everything in the matter of 10 minutes top! She goes above and beyond for her customers. She cares! Thanks Roberta Pinto
The sales rep Kelly made our entire experience enjoyable not just during the sale but even after purchase. The item we purchased did not come with instructions! My fiance decided to assemble the bed any way but he was missing screws (so he thought). We called the store to speak to Customer Service about the issue. Never in a million years did we think we would receive a call back from Kelly. We just thought her job was done...she sold us the item now she's on to the next customer! But NOOOOO...she wanted to make it right for us even remembering that we no longer lived in the area. She sent us the instructions electronically and wouldn't you know it, we weren't missing any screws after all (well I can't say that's the case for my fiance. LOL..but I digress...). That type of customer service is INVALUABLE! For her to take time and patiently help us resolve the matter was above and beyond!! This is the main reason why we will be a repeat customer and of course using Kelly as our go to person for our future purchases with Ashley's!
Very pleasant experience. Furniture layout was beautiful. Looking for bench with back for kitchen. We found the bench near store entrance. (Off white)
Sheldon and Liz were great I knew what I wanted and Sheldon was a great help and very friendly,Liz was also very nice .Thankyou both
Angelique was a great help to us. No pressure, but warm and friendly person. We haven’t purchase furniture in years and we would definitely recommend her to friends/family💕
We’ve worked with Cholly more than once and each time we are extremely satisfied. He always helps us figure out what works best and gives us honest feedback. He is very patient especially shopping with little ones. We never leave disappointed or without a receipt in our hand 😊
If I could give no stars I would! I see you only accept and display the good reviews. They are pushy and don't let people just walk around and look. The love seat we purchased, the cushions are going flat already within a year and a half. The first bed we got was hard as a rock, well actually I would have rather slept on a rock! I was 8 months pregnant and they said we can return the bed at any time. They gave us a hard time returning it. We purchased another bed by then and it still is hard as a rock! We kept the bed because we didn't want to deal with the bs of returning it. We then purchased a recliner and it took forever for it to be delivered. Everytime I called about it they gave us the run around on that was going on. I will never again purchase from Ashely Furniture. Nothing but a headache!!!
The staff and management work as a team and even when my salesperson wasn’t available my self and my wife were taken care of professionally and made us feel comfortable. The transactions were smooth and they understood my needs and budget and never said No which was paramount in helping us make our decision and we were also very pleased with chooly as he worked hard to save us were he could. Management was exceptional and it’s very evident by the staff. So if you want that perfect buying experience look no further and visit the Team at Ashley and you will be pleasantly surprised.
I must first preface my review with the fact that I find complete solitude in furniture shopping. I love everything about coordinating colors, managing space, and juxtaposing styles to compliment each other. Ashley HomeStore is a favorite of mine because when I shop, I am not immediately overwhelmed by salespeople attempting to increase their commissions by preying on my wallet. I recently went to Ashley’s in Phillipsburg and was greeted by a bubbly gentleman whose name I could not forget, John. He explained the details a few of the items I asked about and was able to put together a package for me that left me with a sense of satisfaction as I left the store. The overall experience was pleasant and I enjoyed the time I spent shopping while not being bothered by pushy salespeople.
I walked in looking for a couch and was kindly welcomed by John. He helped me find the right one and helped me out on the price which was unexpected and awesome. I also recommend him if you like a good laugh or two while you shop around, thanks John!
Thank you to join and joelly
My boyfriend and I had an amazing experience today with John! He was so helpful and full of all the best information!
John was awesome! had great knowledge about the furniture and helped me pinpoint exactly what I was looking for! I highly recommend John for all your furniture and home decore needs.
John in the Phillipsburg store was excellent to work with and made it a fun shopping experience!
A lot of variety in furniture and employees very helpful.
Cholly was very helpful and knowledgeable! My husband and I were so impressed with Cholly’s personal attention!
Went to Ashley to find a Rocker/ Recliner. Lovely Sales Rep showed me options and found the PERFECT chair. Purchased for New Baby Nursery! In and out in half hour!! Thank you!!
I love their furniture and Cholly our sales rep was wonderful, he went the extra mile to help us with all our requests. I'll definitely look for him next time I need something. Great place overall 👌
What great customer service, the young women Sarah in the Phillipsburg store is such a gem, very kind and patient with me.
very beautiful furniture
Kelly was absolutely wonderful. She took her time with me to listen and know my style. Kelly made great suggestions and I was able to find the perfect couch and loveseat. I can’t wait for it to be delivered! Everyone else that I dealt with was friendly and professional including the store manager. Excellent experience and I would definitely recommend my friends and family. Thank you again Kelly.
Great price,great product and great salesman Cholly
Went to Ashley Furniture and knew exactly what I wanted. And being my only day off I wanted it same day. That is exactly what they did. Very accommodating, made my day. Sarah and Sheldon did everything they could to make a happy and forever customer. Thank you again.
Great staff, super helpful, not pushy. Always happy at this location.
Fantastic service! We found a great couch and chaise at a good price.
Shopping here was made an absolute delight with the help of Kelly! She greeted us at the front and the rest was history. My boyfriend and I went in looking for 2 sets- a living room and bedroom set. We found all the pieces with her help, any questions answered and encouraged. She gave insight, and was super knowledgeable on everything we weren’t sure of. She was friendly, welcoming (and most of all, patient!) and just the right person we didn’t know we needed! We will 100% be back to shop with her when we look to accessorize our space. Thank you Kelly! Chelsea & Tom
Just bought a new home and Ashley has been great helping us fill it. Got some great deals and great quality pieces.
Called the store and spoke with Rachel. She was very knowledgeable, very helpful and they had the piece I was looking for in their display. Went to the store the next day and was helped by Angelique and Sheldon. Both were very knowledgeable very friendly and very helpful. Ended up buying a sofa, recliner, and four counter stools. Even though I live in Pennsylvania, I would go back to this store in New Jersey again.
Excellent customer service. Thank you Cholly for your professionalism in making our shopping experience so enjoyable!
We had Cholly as our sales representative. He was fabulous. Professional, knowledgeable, and respectful of our time. We would shop here again
Kelly and Sheldon were absolutely wonderful . They went above and beyond to make sure they could get me the furniture I needed when I desperately needed to have it in time for a very important memorial. I am grateful beyond words.
Angie was fantastic!
Angelique Reed at the Phillipsburg location was Wonderful!! ~ Incredibly Helpful and Great Personality! She went the Extra Step to Find out what I could get quicker if I needed. Great Shopping Experience!
Great prices for exactly what I was looking for. Angelique was very helpful and patient with me and my kids while I made up my mind
My husband and I have purchased furniture from Ashley’s Furniture in Phillipsburg multiple times now. We have had nothing but positive experiences each time, which is why we always go back. They have quality furniture, at an affordable price. They also offer great financing deals, which makes the process even more affordable. They also have a wide variety of choices for all different tastes and styles. We have experienced sales people following us around at other furniture stores which has made us feel rushed and uncomfortable, but we have never experienced this at Ashley’s. The sales people have great balance on allowing you to shop at your leisure in private, but being available for questions and suggestions, if needed. They are always very friendly and easy to deal with. We will always shop at Ashley’s for our future furniture shopping and would highly recommend!
Thanks to Qiam we had a great experience!
Both the staff and management was exceptional. Zero pressure and was extremely accommodating. Competitive pricing and was able to schedule a quick delivery. Thank u All !
I went to the Ashley Furniture located in Phillipsburg NJ and I would recommend everyone that goes to ask for Cholly.
Alicia L. was absolutely fantastic! Helped me with everything i needed and went above and beyond.
After visiting 4 furniture stores in search of a sectional for my mother, we finally made our way to Ashley. While the entire staff went above and beyond to be accommodating and friendly while they were extremely busy, Kelly (and Alicia!) was absolutely incredible. She was warm, friendly, and helpful which meant the world to us after dealing with unfriendly sales reps from other stores just looking to make a sale. Needless to say, we found the perfect couch and placed the order quickly and easily. We look forward to working with Kelly and Ashley Home for all our furniture needs!
I walked into the Phillipsburg, NJ store in the evening and had to make a large purchase at the last minute. I must say that the cooperation that I received from my sales representative Mr. Qiam Naqwi was excellent. The financial staff were also so cooperative. I want to take this opportunity to thank everyone this is a prefect example of what good customer service is. Thank you, RD
Enjoyable shopping experience! Great selection of furniture at competitive pricing. Very experienced customer service and very helpful and knowledgeable with no pressure to buy! Will be my first stop when looking for anything for my new house!
Never had a such bad experience ,first time at that store rude people even the manager bad rymour and Flanigan the best just a cross the street I can’t believe how they are recruiting à such person?!
Angelique is amazing. She is very patient and knowledgeable.
Cholly was very helpful in choosing our furniture. Knowledgeable and friendly. He listened to our concerns/needs and was very patient with us. Thanks !
Angelique was so helpful and easy to work with! Answered all of our questions and made the shopping process super easy!
I was met with friendly and professional staff! I will visit again!!
Angelique was super professional and accurate with my final price within 5 minutes of meeting her. I thought I knew what I wanted and she sold me what I needed. This was a great experience, the sofa choice is amazing, and we will be back.
Awesome customer service and beautiful furniture here
Angelique was very helpful and made the experience easy and painless. We will be coming back in the future.
Had a great experience, wanted to use an old insurance policy but pay with another card, they made it so they could accommodate us and use the insurance policy. And they also dropped pricing and added insurance for free. Great sales persons, great service. We will be here again to get future furniture
I went to Ashley Furniture looking for a recliner for my dad. The prices were so good that I bought 3. 1 for my dad and 2 for me. There was no pressure. The sales lady Alicia Lowry was very helpful. She left me to browse but checked to see if I had questions. I will be back for a couple more items and I will ask for Alicia. To say the least I was very impressed. Can’t wait to get the new chairs.
On Sunday, October 4, 2020 at approximately 12:30 pm I entered the store to purchase 2 sets of bar chair. When I searched on the web the price stated that the set of 2 was $74.99. Once in the store the disoriented of staff sent me searching for the chairs myself. After I wasn’t able to find the items I asked another customer service rep within the store and he directed me back to the initial person who greeted me at the door. After looking for the item I showed the picture and he stated he would look for the item within the computer system. He stated to me that the item in the system was a different price and he would need to speak to his manager (Sheldon). The manger came over to me and ask to take a picture of the online price that was on my phone. I found this odd since he could have completed the search himself. I complied and allowed him to take the picture (which I will include in this complaint). He came back to me and stated that was the incorrect price. As I stated to him I didn’t create a website and the price should be granted based on what is online line. He declined and stated in a very nasty tone “that’s not going to happen and you may call whomever you want”. Customer service with the Ashley Home Store located at 1207 New Brunswick Ave, Phillipsburg NJ 08865 is horrible. I definitely will be leaving a review on ever outlet so people will shop elsewhere.
So Sheldon was awesome very knowledgeable and over all personal and helped us get the best price and we got a fantastic discount I would recommend going there for anybody. And Angelique was a great help finishing everything up for us good job overall.
I just left Ashley Furniture Store in Phillipsburg NJ. I was very pleased with the service I got from Sheldon and Angelique. I bought a bed and couch and they gave us an awesome deal. I would recomend the store very highly. Thanks again for your awesome service Sheldon and Angelique.
This was such a quick and painless process. We picked what we wanted, got a great deal and walked out a little while later. We recommend Angelique since she was professional and super helpful. I am very happy with our experience so far.
Great customer service!
We had a great Experience here and I would highly recommend! Cholly was our salesman and he was so sweet and kind. He went over the top for not only us but for my in-laws who came in days before!
Super disappointed and frustrated. I am very aware of the delays due to COVID and have been very flexible. We bought a couch and was told we were guaranteed delivery before Halloween, as I called to check in on the status, we’re now at mid-November. When expressing my frustration I pretty much got an “it is what it is” with a snarky attitude. Never again.
Sarah was very polite, patient, thorough and sweet. Such a pleasure to work with her.
Sheldon the manager was awesome and the sales person was very helpful and pepper was awesome , highly recommended. Will buy all my future furniture from them.Bruno
I absolutely LOVE the experience I have when coming into the Phillipsburg, Ashley Furniture!!! During these times where so many things are taking place. Going into Ashley Furniture and being welcomed and being reassured that any of your needs WILL be met is very overwhelming. Charlie, Pepper and even the manager Shelly ( don’t get me if I misspelled it) lol. The customer service from them was great and as I told them before. They WILL see me again very soon. Thank you again.
Ashley HomeStore in Phillipsburg was fantastic. Every employee We encountered was friendly, helpful (without being overbearing!) and made us feel like we were part of their family. Kelly, Q, and Sheldon were so great that we returned to buy more furniture from them. They even price matched items from a competitor. Would absolutely recommend!
Thanks to Sarah and the rest of the Ashley team for helping with our furniture purchase.
Sarah was super friendly and was a tremendous help! Would definitely shop at Ashley furniture again
Angie did a great job meeting my family's needs and made sure we got exactly what we were looking for. She was such a great help and it made furniture shopping so easy.
Great Sales person Sarah , she was very helpful. Personable and knowledgeable. Manager was very professional and he greeted us Like family. Great atmosphere to shop . Highly recommended .
Great service from sales rep. Angeliqua. Thank you
Had a fantastic experience at the Ashley store in Phillipsburg NJ will tell my friends.
Absolutely horrible customer service. I will never order anything from them ever again. I ordered a couch in June and was told it would take 4-8 weeks to come in. I got a call saying it was in in August and scheduled it to be delivered. Two days before it was supposed to be delivered, and after we had already gotten rid of our old couch, I got a call saying they don't have the couch and won't have it until November. Now I am supposed to wait 2 months without a couch?? Customer service offered nothing to remedy the situation and I was basically told "too bad."
Q took great care of us at the very last minute! Great service 👏 👍 👌
My visit today was stress free. Qiam was a huge help purchase went smoothly and he was very helpful. Great service all around.
A great experience at Ashley Furniture! And Q was a great no pressure salesperson to work with.
Went from raymour and Flanagan to OK this place and felt like I was at a flea market bazaar, stuff was everywhere...friendly staff but not for me...presentation is everything for me and cluttered furniture stores aren't.?
I had the most positive experience here yesterday and highly recommend using this store for anything you may be looking for. Their customer service is one of the friendliest and most helpful I have possibly ever encountered in any type of store. Kelly went so far out of her way to find exactly what I was looking for, and even had it moved up to the front of the store where it was waiting for me. She introduced me by name to Pepper who added some welcomed spunk and humor as she processed the payment. The manager, Sheldon, was very present, professional, and hands on. He and Kelly worked hard to try to fit the heavy purchase in to my car from just about every angle without a hint of frustration. Although this location is farther than many others for me, I will happily make the drive in the future because of the positive impression that’s been left by this staff.
CHOLLY IS AMAZING!! He didn't beat around the bush when we asked about a mattress, and he helped us find one that was juuuuuust right!
I had an excellent experience. Super friendly staff let me shop and didn't pressure me into anything. I purchased what felt like a great fit for me. Definitely check the Phillipsburg store out. The selection is out of this world, the prices are reasonable and the staff are so easy to work with. You won't be sorry.
Chorley is the best salesperson and the staff is very pleasant.
Cholly took care of every detail that was needed to make my purchase and delivery seamless. I am very grateful to him for his help and expertise. I will continue to shop at the Phillipsburg, New Jersey location. Gratefully, Steven Cuoco
I had a wonderful experience with Eric. He was very helpful and informative.
Ashley HomeStore employees always goes above and beyond to help find what you need! I was so blown away with how much time they took with me and my significant other to help find us the perfect recliner! In particular, I'd like to give a big shout out to Cholly who helped us every step of the way! He was so informative and was even able to help me and my significant other make a compromise on a recliner that we felt, met both of our needs! He knew all the furniture inside and out and we left feeling like we won the lottery! Another shout out goes to the manager who was even willing to help us get the right price for the recliner as well! We are so grateful and cant wait to have our new recliner delivered to us! Its even coming within a week! They are so fast and efficient! We will be back to this place for sure! Thank you everyone!
Very happy with the service Tim provided for us .we wasn’t happy with the mattress we originally purchased ,but Tim let us pick a better mattress and delivered no problem !
Cholly was very nice and helpful!
We are buying a new home and this was my second visit to the Ashley Pburg store. Both times the sales people I worked with were knowledgeable and provided excellent costumer service. They worked with me on my moving date and delivery. Great store clean and lots of decor to choose from Will be back once we move for accessories and decor for sure. Thanks. Lynn Lewicki
I stopped in to Pburg Ashley with my wife. We looked around for a while and no one bothered us. When we found something we were interested in Kelly and her manager Sheldon were amazing. They gave us a great deal and set us up with prompt delivery. Again, fantastic atmosphere, can’t wait to go back.
Chollie was my sales person and he was great! I knew what I wanted kinda and he help me through the process! It was my very time buying from Ashley furniture and I definitely would go back! Thank you chollie!
Q was awesome!! Worked really hard to find what we wanted and got us the best possible price! If your in Phillipsburg ask for Q.
Excellent experience! The manager Sheldon was incredibly helpful and gave options on deals. Alicia was very knowledgeable about the pieces I was purchasing. Pepper was incredibly funny and personable.
I came to Ashley Furniture in Phillipsburg looking for a few things. Sheldon and Q are the best! I never knew i could have so much fun furniture shopping. I will definitely come back again as a customer and to say hi to those guys.
Cholly Bassoline was very helpful and knowledgeable with my purchases today. I would recommend him to anybody . Thanks again to Cholly and the whole store for being so friendly. Always willing to do whatever they can to make sure you are completely satisfied. Thanks again for everything you all did. I would recommend Ashley Furniture to anyone.
I always purchase my furniture from them, never had a problem, the last time i purchased a mattress a salesman Qiam was assisted me very polite and helpful worker, he made sure somebody helped us to load mattress in to our truck and payment was a breeze. Excellant service, special thanks to Qiam.
It would be impossible not to have a great experience here. I bought several items and the staff was AWESOME, FRIENDLY, FUN, and. iNFORMATIVE. Great presentation of furniture and more importantly got my stuff in prrfect condition and I tracked my truck online . I am in a customer service business and you can find fault anywhere but I will be coming back to Ashley in Phillipsburg for the next twenty years😊😊
I had a very unfortunate experience with the Ashley Furniture in Phillipsburg, NJ. I have been a customer with this chain for almost 20 years and after this experience I don’t know if I will ever use them again. I purchased a dining room set with 4 additional barstools. I noticed on the paper work when leaving there was only 2 barstools listed. I went back in the store to speak to the salesman, Q, who was accompanied by the manager. I was reassured by the salesman and manager, that the order was correct and there was two stools per carton. When the order was delivered only 2 barstools arrived. I called and left a message for the manger to discuss the situation as I was assured this would not be the case. I received a call back from the salesman saying that there was actually only 1 to a carton and only ordered two and need to order two more if I’d like a total of four barstools. I asked again for the manager to call me to discuss the situation. After multiple calls from the salesman in attempt to place the order for the additional barstools and a call from finance for my credit card there was still no call from the manager. I went into the store to resolve the issue. Pepper saved the day and helped me with the situation. She explained that the new salesman had made a mistake and she would help me rectify the issue. The manager was present at the store during the entire encounter and still would not come up to me to apologize or discuss the situation. If Pepper didn’t step in and resolve the situation professionally with her great customer service I can assure you I would never return to the store again.
Angelique was very helpful and courteous. She helped me what I needed and answered every question I had. The customer service, selection and Angelique were five star!
Went into Ashley to purchase a new couch for my new home!! Cholly was there first thing to greet us and answered any questions we had! He wasn’t pushy. Very friendly. Would definitely go there again!!
We went looking for furniture we saw on line, Quiam was very helpful in locating what we were looking for! Very pleased!
Kelly was extremely patient and helpful with us! The friendly staff keeps us coming back for all of our furniture needs! Thank you again, Kelly!
I cannot say enough kind things about the entire staff at the Phillipsburg location. The first time I entered the store I was immediately greeted by “Q” who informed me about all the current promotions. Due to my “picky” Type A personality, the managers Tim and Sheldon stepped in to help with my questions that I am positive the average person does not ask, right down to fabrics, cushion density, and specific quality aspects. They truly understood my personality, and gave me all the information I needed and then some. When I couldn’t decide that night, I came back another day, and was helped by Angelique who contributed her laid back, down to earth personality, which instantly alleviated my stress. When I couldn’t decide yet again I was invited back to the re-opening sale. I found a couch online I thought may work, and at that time I was able to ask Brooke about it. She graciously offered me her time and details on what the couch would look and feel like to completely ease my concern of buying online. She was extremely educated on all design aspects, and without thought even offered to bring a pillow back from the Toms River location so I could see and feel the material. I finally made my decision with the couch online, and despite being the last person in the store Q, Sheldon, Angelique, and Tim all continued to make me feel welcome and never rushed me. They were even accommodating with matching online pricing. The next day I drove to the Toms River location and was greeted by Pete who showed me the couch I had bought the day before. In spite of me telling him I already bought it at a different location, he stuck around to answer even more questions I had stating how everyone at Ashley just wanted to make sure I was happy. This is a phrase I heard over and over again at the Phillipsburg location as well. As a pain I am sure I was, I never once felt that way to the staff. They were kind, extremely patient, let me roam when I needed it and sat and answered my crazy questions when I needed it. They absolutely overextended themselves on customer service and price, and I couldn’t be happier with my experience. At this point I feel like family.
I had such an amazing buying experience at Ashley Homestore in Phillipsburg NJ. Not only did I find excellent pieces to add to my home the sales staff went above and beyond to help me out with a return on a purchase I made online (yes .. they are VERY different) . Buying online was an unbelievable hassle and I was not happy with my purchase. The staff got the answers I needed within the hr. Their knowledge and advice was so impressive . Thanks a bunch Phillipsburg staff !!!
Angelique, Sheldon and Pepper were great to work with! Beautiful showroom, no pressure, a pleasant experience all around.
Excellent staff
Worked with Kelly she presented me with a large variety of options. She was very helpful in making sure our needs were met. Couldn’t be more pleased with my purchase. Thanks again Kelly!
Brian was an excellent sales person. So easy to talk to and very knowledgeable about the product we landed on. We would ask for Brian personally for future purchases.
Very nice to work with and helped us out Thank You
Who knew shopping for furniture would be such a fun experience. Kelly assisted me in picking out everything for my new place. She was very knowledgeable especially about mattresses! Thank you so much Kelly! I cannot wait for my new furniture and mattress to arrive !
I had a very good experience at Ashley Furniture today. I purchased a kitchen table and chairs at a very good price. Cholly Bassoline helped me along with his Manager. I have purchased several rooms of furniture from Ashley and have always been pleased. Thank you for another good experience.
Twice they promised and confirmed a delivery date only to have it fall through. And I only found that out after playing phone tag for at least three hours each time and being hung up on by several different people. Don’t shop here if you actually want to receive the furniture you pay for. The ONLY up side to this store (Phillipsburg, NJ) is Pepper who is sincerely pleasant to deal with.
Sheldon and Pepper great to work with. Excellent price on furniture.
Charley was very helpful with our purchase. He showed us a number of options then left us for the decision making. The whole start to finish process was very efficient. Thanks for all your help!
Brian a salesman at Ashley Furnature was friendly and knowledgable. He quickly asjed uf I needed help and spent time to answer my questions. The store was immaculate, and very safe to shop at. I would recommend to my friends to shop here.
Very friendly and works with the customer. Been there before to buy furniture and I’ll be back again to buy more in the future
Called the store and spoke to Cholly. He was very nice on the phone so we went to see him. Cholly was very informative, helped us find what we wanted and had the paperwork ready in a timely fashion. Check out with Pepper was fast, easy and efficient. She was a super star handling the phones, computer, payment and paperwork simultaneously. A + for customer service all around.
Very good experience with the staff. We are repeat customers and appreciate the service.
Never shopped at this store before and decided to check it out after not being able to find a dinning room set that will match my modern country look my new home. My Product Specialist, Angelique Reed gave me a warm welcome upon entering the store. She was helpful, knowledgeable and patient during my shopping experience. My experience was great and I was able to find the dinning room set that will look fantastic in my home.
Brian helped my family select new furniture today and made the experience easy with his helpful, chill attitude. Very friendly and knowledgeable.
Found a very good couch and chair and a half on sale with 24 month financing. Very happy customer! Derek is great!!
My mother was looking for a sleeper sofa. The style available wasn’t what she was looking for, but Brian suggested a recliner sofa. She loved it! Can’t wait to get it! Thank you Brian for outstanding service today. He was extremely helpful!
Qiam was courteous and informative about the products and services and made sure that I walked out with what I wanted...definitely going back for all my furniture needs
Had a great experience at the Ashley Phillipsburg store! Cholly was a huge help in assisting us and answering all of our questions. We will absolutely be back for our future needs.
Hi! The store was very accommodating for times. I made an appointment and came in. Angelique was very helpful and patient. I got a fantastic deal on my couch! Couldn’t be any happier.
Nice furniture. Great prices. Sales associates are courteous and friendly.
Cholly and the store manager were very friendly and helpful. They were there for any question we had and worked with us on finding the right the furniture for our home. Thanks again! See you in Rockland! #gopackgo :-)
My experience at this location was super positive and I look forward to returning for more furniture one day! Angelique was the first person we met and she was extremely kind and helpful. She was able to help us find the perfect couch and directed us to Pepper who helped us with an online order issue. Pepper was able to fix everything for me and was extremely friendly throughout the process. I definitely felt welcome and like I was priority during my shopping experience. I highly recommend talking with Angelique and Pepper if you plan on going in to buy furniture! They are our new go-to’s! Thanks for the great experience!
We had a wonderful experience at Ashley Home store. They have a stylish selection and Angelique was knowledgable and fun to work with. I would definitely recommend to anyone looking for a no hassle, enjoyable experience.
go anywhere else beside this store. over charge you on other ends when lying to you that you are getting a deal . their delivery system is terrible . also do not fall for their bs insurance on items . just a scam to get you back into their store that , I am sure you will regret . never returning, go to Raymore and Flannigan , or a Truck on a side of street would be better then this place .
Cholly was very kind and helpful in searching for furniture. Reasonable prices and food furniture. Cholly was great again!
Dwayne at Ashley Furniture in Phillipsburg was great to work with. He gave me time to walk around the store to make my selections without being intrusive, however being available for questions. He processed my purchase quickly and efficiently explaining the payment and delivery process.
Awful customer service furniture broke within six months and they did nothing to rectify situation
Nice salesman Charlie explained everything. Showed us around
We had a very pleasant experience purchasing a sectional sofa at the Phillipsburg, NJ store. We subsequently went to every possible furniture store and realized we got the best sofa for the best price at Ashley by far. The credit application was easy & quick.y only complaint is I have to wait 3 weeks for delivery, but that's due to the popularity of the sofa & the great sale.
Not great selection, almost all of the couches were stiff and not comfortable. No color or fabric options other than what you see on the floor. Earliest delivery was 1 month after purchase. The day before the delivery date they call to let me know half of it won’t be in stock and delivered till 2 more months after that. 3 months for a sectional couch and coffee table!
Alicia was absolutely wonderful and made our trip very enjoyable! I don’t think I’ve ever laughed so much while shopping for furniture. This is why I always go to Ashely for my furniture needs!
Sales lady did not push us to any couches we were not interested. Communication was great. Couch was delivered on time. Delivery guys were good. Couch should do well for us.
Very pleasant experience was very satisfied with time spent on our shopping trip 5star
Shopping for furniture can be a frustrating experience, but working with Angelique made it a pleasant experience. She was very attentive and extremely knowledgeable especially in regards to mixing different patterns and color combinations. She was very helpful without being intrusive, and stayed with us even until the end to make sure everything went smoothly . I will definitely be back to shop for the rest of our new home
Salesman talked me into buying a $1600 mattress that was in sale for $600.. so I bought this sealy mattress and after laying on it for 3 months our backs have never hurt this bad and we are sleeping in a hole. We HATE it. Paid $75 for a 10 year warrantee for the repair man to come out and tell me we don't rotate out mattress... its only been 3 month I don't see how that could be the issue. I should have just went with the $300 mattress it would probably be the same quality.. so disappointed. And thats not even saying anything about their horrid delivery drivers I’ll spare you that story..
Went to the Phillipsburg store several times before I was able to decide on the living room furniture I was going to buy. Kelly worked with my family the last two times I was there and tonight we bought our furniture!!! She is amazing and knows so much about the products and the inventory!!! She is fantastic and I would highly recommend her to anyone looking for furniture!!! #1 Saleswoman in the store ... Thank you for all your help!!!
Adam is super helpful, knowledgeable, and friendly! We're never planned to purchase when we walked in to window shop, but Adam got us a great deal that we couldn't turn down. PLUS interest-free financing from Ashley can't be beat! We'll be back for sure, and look forward to working with Adam!
The entire experience AFTER making the purchase was the most horrible struggle! The entire living room set was left in the garage in boxes and not assembled day of delivery. Three days of fighting with customer service finally got us an appointment for assembly an entire week after that! Ashley Furniture wanted to charge us hundreds of dollars to return it or hundreds of dollars to have it assembled. Finally after everything was assembled and put in the living room, the furniture is falling apart. And it has been ONE YEAR! It has been even more of a struggle to have them return and repair the furniture that is under warranty. Ashley Furniture is actively fighting us to not do the warranty repairs. Recommend to a friend: NO Recommend to an enemy: NO Recommend you turn and run from them: YES
👍🤑,love my furniture,& protection plan, thank you. recommend this place.
Excellent staff
Today, I had purchased my Living room set from the Ashley Furniture store... today's prices are huge. My 2piece set was only $ 535.00....that I just had to get the Ottoman for $198... Still the PRICES ARE STEAL...This sale ends tomorrow (Please go)!! You won't regret it🤟😁
Awesome place to get home staff
Great experience shopping there for first time. Great prices and customer service.
Terrible experience. They rescheduled delivery on half of my couch 3 times, which means i currently have half of a couch. Most likely returning for refund, as I dont like to deal with clueless sales staff.
This is a good place because of the financing. 5 year free financing is awesome. We payed extra incase there was damage. When we got a tear on our couch they said it wasnt covered. It clearly states on paper that it was. Also check everything when they deliver your product. Lots of times its scratched up or damaged in some way.
However delightful and easy our in-store shopping experience was, it was certainly offset by the excessive lead time and changes in our furniture delivery date. When expecting the first delivery confirmation call, two days before delivery, after the initial expected 4 week wait, we were told an additional 2 weeks was necessary, as our couch was backordered. A second delivery confirmation call came and we were met with an additional week's wait for our delivery. We are very patient people but communicating the possibility of backorders and incomplete shipments to the store location far sooner, would have allowed us to plan accordingly and not be left without furniture for 3 weeks.
I had a super great salesman Cholly. Days before I went to store to see a bedroom set my family saw on line . I went to see it. Cholly greeted me at door I told him why I was there . We saw they set but I explored and found the one that best fit the feel of my French 1940 antique set that did not make my move . Cholly said it was more. I told him I would be back mon with daughter. Sun not knowing name of set to see on line I called the store to see if he could help another sets name given which fit one I wanted but close to it. Cholly tried I said see you tomorrow. Mon I went with my daughter and 2 granddaughters ages 3,6. Cholly was wonderful with them. We saw set they picked and one I felt it fit with some furniture I had . After awhile my daughter said get the one you like best and I did. Cholly did not pressure one way or other he just said one about 3-400 more .truly honest the girls hugged him good bye great experience Cholly Cholly
Great shopping experience! Was able to find narrow end tables (hard to find item and a pretty little pillow that was 50% off! Sales people were friendly and helpful.
They were so nice and super helpful
The staff was very friendly and didn't feel pressured into buying. They were very helpful and informative.
My husband and I made our first large furniture purchase with Ashely home store of phillipsburg and unfortunately have had HORRIBLE service. The buying process was fine and even delightful. However, ever since we left the store and spent 4K and waited for our furniture it has been a nightmare. We were promised our nightstand would be delivered with our original delivery but it didn’t come (no big deal). However, our one dresser was built poorly, the drawers did not slide correctly, and the wood had a chip. Mind you we bought “the best” of the “good, better, best” options. We had to jump through hoops to get a replacement. Then a month later when the replacement was finally delivered, along with our nightstand, the drawer is still not sliding properly, my husband had to finish screwing in the feet, AND the nightstand is wobbly and not built properly. This has truly been an awful experience and we are beyond disappointed with the service of Ashley home furniture. We spent 4 thousand dollars and I expect to have furniture and service that reflects that. I can’t wait to spend more time on the phone with the service department tomorrow to have to file yet another complaint. Long story short, if you’re looking for quality furniture, shop elsewhere.
The salesman Chally was very helpful in helping us buy a new couch and ottoman. He provided us with all the necessary measurements we needed and also explained the various features of the couches and ottomans we were considering. Would definitely go back if we need any more furniture.
Salesman was great took his time with us and manager was great in working out a good deal on our purchase
Good furniture for a good price!
I had a wonderful salesman. I bought a lot of furniture and got a great deal. There was no pressure, no sales talk. I will be going back
Good sale
My boyfriend and I received excellent customer service from Cholly. He was very patient and understanding with us, and even went around the store to help us build our dream living room with other store items. He was very personable and helped us get the best deals possible. We truly enjoyed our time at Ashley’s furniture and appreciate all of the help from Cholly.
The customer service experience in the store has always been very good. There were some issues with delivery that previous would have resulted in a much lower rating, but the manager at the Phillipsburg store helped to remedy that a bit. I would shop there again.
Got a great deal on a mattress set. Kaitlyn Joaquim knows her stuff!
Love this place.
Kelly Donahue was amazing!!! I walked into Ashley Homestore beyond annoyed from an experience with another furniture store and Kelly was so welcoming and helpful. She explained all the options I had for the furniture I wanted. I truly appreciate the professionalism and knowledge that she offered me. Thank you Kelly!
Kait was great to work with, my boyfriend and I purchased the other day from her and she was helpful and funny. She listened to what we wanted and answered all our questions. Rachel at the front desk was really great as well and answered our financing questions for us. It’s so rare to have such a great experience from beginning to end.
absolutely the worst experience in furniture buying- not the best as they claim. They have rescheduled my furniture delivery 4 times now- after I sat home for the 4 hour time window. Will not work around my work schedule and don’t even care. I have yet to see all my furniture but and I am already paying the 4 grand bill for it . Such a disappointment . You also need managers that have been trained to deal with situations and not just dance around the fact they don’t know how to find a solution to a major problem.
I will never order again. Both my girl's bedroom sets were missing pieces and one mirror was damaged.
This has become an extremely frustrating experience. It started out as a 5 star review. It has since decreased to 1 star. We didn't have our sofa for a full 24 hours before it broke. We were told that a part would be sent in 7-10 business days. Once we had the part we could then schedule a tech to come out. Mind you. We paid cash. Bought an extensive amount of furniture. Didn't have the sofa for even a full day. Yet nothing extraordinary was done to rectify our situation. As a matter of fact, after 10 business days had passed and we still had no part delivered, we were then told that it would be another 15 business days for the part. 15 MORE business days on top of the 10 we already wasted. Again. Nothing expedited. No sense of urgency. We had to continue to call and follow up. Horrible customer service. I called the store and spoke to a manager. He guaranteed a return call before close of business that same day. The end of the day was drawing closer, so I made another phone call. Only to find out that the manager must not have actually spoken to anyone in the department that handles the furniture exchange. I found out that the person who does that scheduling wasn't even in. So I was transferred back over to the same manager. He ASSURED me that I would get a call before close of business the next day. I asked for the name of the manager on duty for that day. Waited until almost close of business hoping for my guaranteed call. Did not get it. Called the store again. The manager from the night before had not informed this manager of the situation. So had I not called AGAIN I would not have received that assured phone call. So.... We have a sofa that we have fully paid for. It does not work. It is broken so we can not use it. It will have to sit in our living room for over a month before our, hopeful, scheduled exchange. And there have been no apologies. There's been no offer of expediting this resolution. If I had it to do all over again, my money would be spent at a different furniture store. I am extremely disappointed in Ashley Furniture.
Quality furniture for a good price. The manager Kelly is very helpful. Awesome experience!!
Great sales person
No integrity nor quality control. Tried to deliver the exact torn chairs we had refused two weeks prior.
Kelly Donahue is the best Sales person. She has an AWESOME personality and excellent customer service.
Katelyn at the pburg store was a pleasure to work with. She spent time with us answering our questions but also gave us time to debate the purchase alone
Rachel was great. Great values
Kelly was extremely helpful and professional. Her advice and patience helped me make the best decision for my home. I will definitely shop there again!
Ashley's in Phillipsburg NJ went above and beyond for me. Especially Orlando. I really wanted a certain couch and Orlando found me the exact one i wanted. Thank you so much. I will be recommending your store to all my friends!
Loads of variety look for Johnathan C He knows his stuff and is willing to ask if he doesn't.
Not a great selection. Quality was poor.
Able to find what we needed at a great value!
Staff was friendly. Couch was nice. However the prices are very high. Then two days before it was supposed to be delivered they found out my couch was going to be delayed a week because it wasnt in stock, which they should have known in the beginning so I could have purchased something else. Then when they were ready to deliver it, the couch was set up to be delivered in the late pm hours between 2-5 which makes no sense we should have been first priority since they already messed up.
Will not be shopping here again. We placed an order for a dining room table during the Presidents Day sale promotion & made our delivery date for March 27th (today). My husband and I realized that we had not received a call for delivery so we decided to drop in to ask as we saw on our paperwork that they put down December 25, 2049 for our delivery date. When we spoke to customer service they explained to us that the table wasn't available to deliver until after April 6th even though we were told when we first went in that we would get it March 27th. They told us April 6th was the only day for delivery as the rest of April was booked, we had to unfortunately except this date & now must wait an extra week when we have already waited a month & a half for this item. If they changed our delivery date they should have called us to notify us, we were not told that our "delivery" date was just when the product would possibly be in. The sales person themselves told us that it would be delivered to us on March 27th. This is not the first instance that us & one of our friends have experienced not getting our item on the actual placed delivery date. Will not be coming back here again.
Cholly was so helpful
Awesome place. Great help thank uou
****UPDATE****** Manager Terry read this review and called me!!! She looked into it and did a price match!!!!! I am thrilled I will share this story! This is good customer service! Thanks Phillipsburg Ashley!! You guys rock! I purchased a bedroom set for around 4K on sale!!! I thought it seem high, but I was asked “when was the last time you bought a bedroom set?”. 25 years ago was the answer. Looked also at Raymour, but did not find anything I Liked. Went back to Ashley in Phillipsburg and purchased. I came home that night, excited about my new furniture. Until I searched for a picture of it online. I found it. Same exact set, same manufacturer, for $1100 less!!!! Including delivery! I went back to my contract from Ashley and I am stuck. No cancellation or returns.
Update: They agreed to return our sectional for us. Although this was still a frustrating purchase, I am happy with the resolution and the helpfulness of the Phillipsburg store Manager, Rachel. I have never been more disappointed with a purchase in my life. This is going to be a long one so pop your popcorn and freshen your drink. We ordered a sectional in late November. We were given a delivery date 3 weeks later, which was fine, and got rid of our old couch 2 days before delivery in preparation for the new one. I got a voicemail shortly after disposing of the old one saying “sorry but you are not scheduled for delivery this Friday” with no explanation whatsoever. Obviously very upset because I now have no couch, I went into the store to talk to the manager to see why and when we can reschedule. She was very helpful and apologetic. Turns out only 3 pieces were available (2 of them being console pieces which means not actual seats) and the rest wasn’t in yet. This happened to me THREE more times... finally getting the last piece in January- two months after I ordered it. I had no couch for Christmas and I had guests for the holidays; that was inconvenient. Twice during these piece-by-piece deliveries they delivered broken pieces. The second time that a broken piece was delivered they elected to mail us a new reclining mechanism instead of a whole new piece and then have someone come out and install it for us. That was done in February (3 months after I purchased at this point). I thought I was finally done with issues. Not so. They left the old mechanism here for me to deal with (huge, not easy to dispose of). At this point I actually felt bad about calling back because of how many issues I’ve had; I felt like an annoyance. They sent someone out to get the broken piece. I realized afterwards that the new mechanism doesn’t even have the connector slots in it to connect to the rest of the sectional, which the old one obviously did. I could get past all these issues if at least I was happy with the quality of the couch. Unfortunately I cannot say that I am. It’s painfully clear that it’s extremely cheaply made. I didn’t look under the couch at the store because well, who does, but after seeing it while cleaning under them it’s much cheaper made and flimsy than my old couch or any other couch I’ve had. The entire thing is... hollow, for lack of a better term. It squeaks loudly whenever anyone moves and the furniture shifts side to side with movement. For reference, my entire family is pretty small so it’s definitely not a weight-limit issue. The pieces don’t stay connected together because the pegs only just barely sit inside the slots for them. Whenever one of the recliners are used, they disconnect from the one beside it. The cup holder pieces pull out easily (not an intentional feature I’m sure), revealing a hole where you can see straight to the floor. Very odd to me. For something we spent thousands of dollars on I am very disappointed. The woman we spoke with on the phone and the manager are very nice, though, so I guess there’s that....
I literally tortured Kaitlyn with all my questions regarding my unique circumstances and she was so patient and researched so many options for me I’m so excited and can’t wait to get my new bed thank you for your patience &for finding me the best deal under budget !!
First and foremost, I want to thank my salesperson Kaitlin, or should I say Kate the great? For helping my fiance and I on choosing the perfect bedroom set. And as long as she is at this store site, we will always shop here. We are very happy with our purchase. Also, the delivery team was outstanding and very professional. Thank you.
We went to Ashley and Adam was our sales person. He was amazing and never pressured us into a purchase. We ended up buying a new furniture set even though we went in just to browse.
Very nice people. Good selection and was willing to negotiate pricing.
Adam was very helpful and not pushy at all. By far one of the best salesmen I've ever dealt with!! Helped me pick the perfect living room set for my family!
Excellent experience with this location and our representative, Sharon. Sharon immediately greeted us with a warm welcome upon our arrival. My girlfriend and I were already searching and online prior to visiting this location had a good idea of what we wanted. After contemplating a few options, Sharon helped us figure out the perfect furniture for our new place. She showed the upmost professionalism and kindness. Great experience!
Great service
Terri Buchel was fantastic!! She was knowledgeable about the products and was super patient when we were unsure about making a decisions. She gave us the time we needed to make our choice and was extremely helpful throughout our time at the store. She is friendly was was wonderful with our three kids, that in itself deserves a 5 star review!!!! We definitely recommend Ashley and Terri!! The entire staff at Ashley is great!!!!
Great customer service, quality products, and great prices. Cholly was great to work with and made the buying process a breeze.
Cholly was super helpful and very patient while we compared around, and later came back to complete our purchase.
Great experience at Ashley Furniture in Phillipsburg, New Jersey. Cholly, my salesman and Kelly, the manager were great to work with, very knowledgeable and seemed to want to get me the best product for what I could afford. So excited for our delivery next week. Thank you Cholly and the rest of the team at Ashley in Phillipsburg!
I could not have had a better experience! I needed help with EVERYTHING, and kelly was GREAT! she did not hover like her competition nearby, but she was there for me whenever I needed her! I loved my shopping experience here!
Adam Geiger at the phillipsburg location was amazing. He went through great lengths to make sure that me and my wife found exactly what we wanted and needed. He was very patient and extremely helpful. We left feeling very happy with our purchases and would absolutely go back and buy from him again. Highly recommend !!
I have shopped at Ashley for many years. I have never had a bad experience. Cholly is so much fun to work with.
Terri B was so helpful and patient! This was my first time buying furniture and her guidance and patience allowed me to make the perfect purchase!
Teri was amazing
Really great experience.
We were impressed by the variety of choices available in sofas. There was a nice sale going on and the sales manager, Kelly was both welcoming and helpful. We did not feel pressured into buying anything, which is very important to us.
Kelly was extremely helpful in the purchase of my sectional. She was knowledgeable, polite and professional. I would absolutely purchase furniture from here and with her again.
Cholly B. Was very excellent in helping me and my wife pick out a nice bedroom dresser. He is very personable and was able to save us money by letting us know about the online sale for the same dresser we wanted. Would highly recommend seeing Cholly B. when you visit! Excellent salesman!
Good store. Look for cholle my favorite salesman. He's very kind and reminds me of my grandpa.
I bought a bedroom set and a living room set in this store. I had a lots of bad experience after that. First, They made a mistake on the delivery date. I took day off waiting whole day, the delivery truck didn't show. I called, the answer was just only because Ashley delivery truck is not go through our address that day. Second, they made a mistake on color of the livingroom set. Third, they said $189 must be charged when shipping back the livingroom set to them, even it was because of wrong color. Finally I have to pay $189 to return the livingroom set. Sorry, I'll never be Ashley again.
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
