Ashley Store Secaucus, NJ

The worst store to shop in. Make your purchase in another town. The customer service is terrible. Store doesn't answer any of their calls. If you call to check order status you will end up talking to a bot or Ashleys call center overseas. Delivery status changed so i made sure to cancel my order. Ashley is the worst furniture store.

(Translated by Google) Very friendly, good prices, and everything is beautiful. I'm very satisfied with my purchase and I recommend it! 👍😊 (Original) Muy amables , buenos precios , y todo muy bonito , muy satisfecha con mi compra, lo recomiendo 👍😊

I had an excellent experience at Ashley Furniture. Ms. Sol was very kind, attentive, and efficient, making the entire purchasing process smooth and stress-free. Manager Manny was amazing—very professional, supportive, and truly went above and beyond to ensure everything was handled perfectly. I am extremely satisfied with my purchase and would highly recommend this store.

Sol and Manny were absolutely amazing! They were so patient with us, provided us with so much information, took the time to show us all the furniture we were interested in, offered us coffee, water, tea, etc., helped us with the configuration of our home and our potential furniture, we were here for about 5 hours!!! And they were so kind , funny, friendly, and just the best!!! I loved our shopping experience, highly recommended!!!

Amazing Store… great staff, very friendly and helpful

Johnny Aza was very helpful. Helped us out after hours and got what we need. Really appreciate it!

My boyfriend and I were shopping for a couch, bed frame, and mattress for our first apartment at Ashley's Furniture, and Kylee at the Secaucus location made what could have been an overwhelming process feel easy and exciting. She was patient, knowledgeable, and really listened to what we wanted -- helping us find furniture that fit both our style and our budget. We just moved in and absolutely LOVE the way everything looks. Thank you Ashley's and Kylee!

Great team. Javier and Moustafa had great customer service and made our purchase very easy. Thanks guys!

(Translated by Google) Ashley's team was wonderful, especially Javier. He was my advisor for buying my beautiful new furniture. He was kind, patient, and very focused on providing the best service. The delivery was also very fast and the installation was very thorough. Thank you so much to the whole team! 20 stars! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ (Original) Muy nice el equipo de Ashley en particular Javier, fue mi asesor para comprar mis nuevos y hermosos muebles, fue amable paciente y muy enfocado en brindarnos el mejor servicio. El delivery también fue muy rápido y muy completa instalacion, thanks so much to all the team, 20 estrellas ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

We had a wonderful experience shopping for a new mattress, all because of the care and attention we received from Johnny and Mustafa. They were patient, listened to us and then took the time to show us all the options without any pressure. They were upbeat, professional and extremely knowledgeable. Made our purchase here at Ashley because of them. Looking forward to better sleeping nights!

When I entered the store, I was warmly greeted by a lovely young lady named Sol. She was incredibly knowledgeable and exceptionally polite, with a friendly and warm personality. She expertly explained various styles and even demonstrated the softness of the cushions. I eagerly anticipate the arrival of my new furniture. Thank you so much, Sol.

The worst place to shop for your home. I ordered a rug and two lamps, the rug never arrived, and when I called, they said they didn't know the delivery time. I canceled the order, and they still charged me the $100 delivery fee. They never called me to give me any information.

Kylee helped us furnish our new house.

Kylie was very sweet and helpful

I had a very positive experience and totally professional customer care

Kylee made this visit extra nice and friendly. No pressure to make the purchase. Very grateful for her service and patience.

Do Not Buy Anything from Ashley furniture in Secaucus I would give this a 0 if I could; I have been trying to deal with a scenario since I made a purchase on 2/14/2024. The Items were a kings size stern and foster king size mattress also with the adjustable base with A remote. I was priced at $5283.26 was over charged found the same frame for $250 and the same Mattress for $2000. The sales rep Victor Figueroa has a very nice inviting personality; but he’s also a major conniving, liar and manipulator. I wanted to buy a different bed a lot softer and cheaper and in cash. He decided to open a line of credit without any approval. He advised that he would get me a discount on the pillows I got the first bill I was fully disappointed they charged $525 for two pillows that are unusable; before even getting the bed, I was charged for the pillows with a separate bill. The pillows are very uncomfortable and hard to sleep on. The mattress has defects the threading is coming out It’s been like that since the beginning. Tried to call the store to correct the situation I got No Response, I would get a call.They would leave me a voicemail and it’s like I was playing phone tag. after several attempts The actual SALES MAN called me didn’t leave me a voicemail. Didn’t speak to me. I don’t know why he called. As of November 4, I tried to contact the CEO Todd R Wanek sent en email never received any reply, not even the decency to say that you would research the information. at this point, I’m paying off a bed that I totally hate And have paid for pillows that are not usable. Make sure if you ever have to deal with Ashley’s that they don’t make you open a line of credit without any authorization or get swindled in the pricing in the lies! If I was you, I would go anywhere else but there! I’m not sure why I bother adding to this review it seams no one is doing nothing but apologizing for the inconvenience and nothing is being resolved. People don’t waste your time energy money or efforts in using this company. It’s a waste of time! For the people writing back that say they are store owners just to reply to the review do something about it! stop apologizing, and repeating the same thing you tell everybody! you’re apologizing for the peoples issues and feelings for the scenarios,but at the end of the day you’re not doing anything about it! so it makes no sense to apologize for something you’re not even handling! It’s just more annoying!

What great customer service!!!! A SPECIAL THANKS TO OMAR FOR QUICK, QUALITY, SERVICE. PRODUCT WAS PERFECT AND THE DELIVERY OUTSTANDING. THANKS AGAIN FOR ALL YOUR HELP

We worked with Johnny he was great to work with! Our experience was great overall

Excellent

Sol was a dream to work with. She helped me make the right different ♥️

(Translated by Google) Merlin B was very attentive and helped us choose what we were looking for. We are very grateful for her service. (Original) Merlin B, Muy atenta, nos ayudó a elegir lo que buscamos. Muy agradecido con la atención.

Johnny and sole are the best I recommend

My fiancé and I had a great experience working with Johnny! He was incredibly knowledge and most importantly never pushy, which made the process so much easier. He worked with us over several days to help us find the exact couch we were looking for and we never felt rushed or pressured. Highly recommend asking for him when visiting this Ashley store!

Great service with on time delivery! They were very careful bringing things up tonl 2nd floor.

Johnny was great and attentive !

Juma is very professional and courteous. Very patient with us! Thank you!

Richie gave us phenomenal service, very patient and no pressure! Definitely ask for him if you’re looking for great deals.

Soltero helped us through out the process, overall great shopping experience

Had an amazing experience with Ashley’s furniture. The staff was so friendly and professional. Would definitely recommend to friends and family.

Sol was amazing to work with! She was patient and so helpful with determining what would work best in our space. I also have to acknowledge Johnny as he also helped in making our decision. Great team! Will definitely be back.

Juma was super helpful as we picked our couch. I haven't ever stood on a couch cushion to prove its thickeness. It was super convincing because I really didn't feel the floor. He stood on the couch to prove its durability too. 10/10 experience. I'll be back down the line

Johnny was amazing! He was so patient and helped us think about the best way to set up our sectional! 20 out of 10 stars! Ask him about Mr. Hansen! 😀😀

Manny and Santiago were amazing! I truly appreciate everything they did for my and my couch! We also got free water and hot chocolate! Will forever come here, I’m going to buy a couch every week to see them again! Truly wonderful people, please manager give them a raise!!!!

Please do yourself a favor and avoid buying from this store. I have been trying to cancel an order since AUGUST and it is still pending as of NOVEMBER! I usually do not leave bad reviews but I have contacted customer service and this store multiple times and nothing is getting done. Merlin was very attentive in-store but when trying to cancel she just completely ghosted me. The manager said he was going to send me an email regarding the cancellation and a refund on my deposit. That was a month ago and I still have not received a single thing. All customer service does is put in tickets that the store never follows up on! These people want you to email them to resolve any issues but then they never reply! I am still waiting! Save yourself the headache and avoid this store.

Thank you to Sotero for all your help today he was very helpful and extremely patient ! He helped us find a beautiful sectional sofa for our home and a beautiful dinning room set to match ! Would highly recommend to anyone ! Thank you !!!!

I spent the day looking for a living room set with my family and had great service at Ashely’s. Sotero is a great salesman, friendly, attentive, and helpful. I’d definitely recommend him and will shop here again in the near future.

Sotero is an amazing patient salesman!!!! We need more people like him in the sales industry. It was truly a pleasure working with him g with you Sotero and I’m looking forward to returning back for future purchases. Thank you soooo very much!!!!!!!

Amazing place for furniture thanks for kylie and Sotero 😘😘

We visited the Ashly store and we had an amazing help by stereo and Kyle … thank you so much

(Translated by Google) Super friendly (Original) Super amables

Merlin took care of me and she was very informative and pleasant to work with !!

Johnny was fantastic, great experience! He was wonderful and helped us get our new couch!

Juma was very helpful on the floor, assisting us in selecting a new table for the living room. We ended up with a piece that fits perfectly in our home.

Store has good selection, but if u look online price is different than store actual price ,the protection plan is kind of in shades full disclosure is not given tier 1 ,tier 2 so tier 1 it's stain etc which u can do it yourself, tier 2 is for accident rips or damage etc but u pay extra 100.00 for them to process the claim and that third party is the one handling it ur life becomes living hell trying to go thru that and there is almost 199.00 plus tax 213.00 for delivery charges ,and by chance u have coupon available store will not take it some excuse this exp is from secaucus store but sales man was awesome very nice

Dynamic duo! Kylie and Moustafa were a breath of fresh air. They were patient and recommended several options for our needs while keeping it lighthearted. We’ll be back to purchase some further recommended pieces.

Johnny was a great salesman. Personable, detailed and kind. Jotdan the manager was helpful, courtesy and very knowledgeable while supporting Johnny.

Sol was extremely sweet and knowledgeable. Very professional and bubbly! She answered all of our questions and was super patient with us. Would recommend her to anyone looking for a smooth, laid back, informative experience! Thank you Sol

(Translated by Google) Excellent service for Elvyn Freay (Original) Excellent service for Elvyn Freay

We are very pleased with our purchase. From the moment we walked in Kylee was extremely sweet and helpful. Lina was great too and she seemed to know what she was selling. Altogether, the experience was great!

I can’t say enough good things about Merlin at Ashely’s! She made furniture shopping such a pleasant experience. She took the time to understand my style and budget, showed me several great options, and made sure I was completely satisfied with my purchase explained the functional aspect of the furniture. Her friendly attitude and professionalism really stood out. I’ll definitely be coming back and recommending them to friends and family!

We had the greatest pleasure working with Sotero at Secaucus, NJ location today. He showed us every Dinning Rm chair in the shop and we left very pleased with our selection. Well done Sotero and thank you for your fantastic knowledge about all of your Ashley product. - Cheers & ask for Sotero, he's simply lovely !!!

So excited about our new sofa for our forever home! Huge thanks to Kylie and Johnny for all their help.

(Translated by Google) Experience at the Secaucus, New Jersey store. When I arrived, I must say I was very confused, as the decor I had chosen for my home is farmhouse. Manager Manny helped me there, and his help was amazing. A true professional, he gave my husband and me space and time. His recommendation was excellent, overcoming my fear and confusion. We left happy, regardless of the cost of the products. I must say we bought from this store again for the second time, and if there was a third, we would definitely buy from this store again. Congratulations to the team and their manager, Mr. Manny. They are very well managed. (Original) Experiencia en la tienda de Secaucus, new jersey. Cuando llegue al lugar debo decir que estaba muy confundida, pues la decoracion escogido para mi hogar es farmhouse, allí me atendió El maneger Manny y su ayuda fue asombrosa, todo un profesional nos dio a mi esposo y a mi ,espacio y tiempo, su recomendación fue excelente logrando vencer mi miedo y confusión, nos fuimos felices, sin importar el costo de los productos, debo decir que repetimos la compra en este sitio por segunda vez y si hubiera una tercera compra sin pestañar volveríamos a comprar en este lugar. Felicidades al equipo y a su gerente el sr. MANNY ESTAN MUY BIEN DIRIGIDOS

Delivery was seamless. Arrived, unpacked, and unloaded in no time. Men we professional and respectful.

My husband and I had been looking for a perfect sofa for our apartment. Initially we bought from a competitor and got problems with delivery so we decided to cancel it. Good thing we did, because after looking around for almost a month, we met Rocky from Ashley store in Secaucus. Rocky did ask a lot of questions and gave us really helpful information before buying a sofa! He was the only Salesman who did ask the right questions. Like the measurements of the place we intend to put the sofa, the measurement of openings for the doorway, do we live in a building etc.. and other questions that we never thought about first before buying a sofa. We had no idea at all but Rocky helped us! He is truly amazing! He knows what he is talking about. He will make you feel that you’re in the right hand and not just after the sales. He is exceptional and really knows what truly a customer experience is!!! He is an asset to Ashely’s and should be given a raise and commendation! Thank you, Rocky!! You rock!!

Merlin helped me find exactly what I was looking for, and worked with me until I was totally satisfied! 10/10 customer service!

Visited Ashley this weekend and had a really great experience. We came in looking to see a specific couch, but they did not have it on the floor. Fortunately, their showroom had a multitude of options. We knew we wanted to see something in person before purchasing. Victor helped us find some other similar options and helped to keep us within our budget. Victor's attention to our needs and his warm personality really elevated our experience. We had the opportunity to work with Manny the store manager as well and we were very pleased with the outstanding service we received! We will be buying more furniture from this specific store and look forward to working with Victor and Manny again! Highly recommend shopping in the actual store vs. online if you are in the area. You won't regret it.

(Translated by Google) Thank you for the good service 👍 blessings to all 🙏 (Original) Gracias un buen servicio 👍 bendiciones para todos 🙏

(Translated by Google) They treated me super well and helped me a lot with the 5 starts price (Original) Me trataron super bien y me ayudaron mucho com el precio 5 starts

Antonio was really helpful in showing us around the store and explained everything with thoughtfulness.

Excellent experience with Javier and Moustafa!!!! They went above and beyond to make sure we are comfortable with our choices without being pushy.

Shanika was amazing! We got an entire bed room set and mattress. She was very helpful and patient with us.

Javier, Roni, and Manny are the bestest ever! You are lucky to have them!

Recently went to this location on Sunday at 6:57, when they closed at 7:00. We were let in and felt welcomed. Rocky came to greet us and asked us questions to see what we were looking for and he was very patient, understanding, and helpful. We ended up leaving the store close to 8:00pm, feeling happy and having purchased new couches. Very professional staff and I would highly recommend going to this location.

Furniture is great as usual. Delivery service is outstanding, very efficient, clean, fast and courteous, this is why I remain a loyal customer

Merlin was very friendly, professional, and knowledgeable about the store products. She helped us find the best products in the store and was patient throughout the entire process of us buying our things. Lovely customer service!

Ask for Johnny. He’s the best!

We stopped by Ashley’s just to take a look since we’re new in town, and ended up leaving with a bed, mattress, and sofa! The service was outstanding—Santiago greeted us and guided us through the entire process with professionalism, patience, and kindness, he’s the GOAT. I also had a great conversation with Jordan (who is the manager I believe?), which made the experience even better. Overall, we felt truly welcomed and taken care of. Highly recommend!

Javier Lopez is amazing! Helped us find our new couch & explained everything, gave us options and made sure we knew it all. He really worked with us to make sure we got the right fit without being pushy! However I will say the manager does not use my favorite sale tactics. Making comments about the shoes I’m wearing so I should be able to make the down payment… which left a bad taste in my mouth. If it wasn’t for Javier I probably would’ve went elsewhere Make sure to ask for him when you stop in :)

My family had a wonderful experience shopping for new furniture thanks to Santiago! His knowledge and kindness throughout the whole process made it so easy and enjoyable. He helped us mix and match our furniture to suit our needs and took the time to explain the benefits of each item, keeping our toddler in mind. Thank you so much!

Unfortunately if I could give a zero I would. Ashley’s customer service is absolutely horrible. After spending thousands of dollars on a sofa and waiting months for it to be delivered, it was delivered missing parts. I called the customer service number after waiting even more time to be told that it was my fault and I should have refused the delivery. I was not given the option. The supervisor at customer service was actually rude and not helpful at all.

Johnny has been outstanding from beginning to the end. He provided superb customer service, and gave expert opinion on queen bedroom set and mattress for our daughter. Thank you Johnny you made our long trips to Secaucus Ashley store worth it!

My boyfriend and I stopped at Ashley’s just to browse some couches and get an idea of what we wanted for our new apartment. We were not planning on buying anything that day. We were greeted at the door by Johnny, he showed us a multitude of selections, within our budget, in the color and style we wanted. He was welcoming and personable; at the end of the day we walked out with a beautiful couch and had amazing savings. It was more than we could’ve expected with our budget. We also had the pleasure of meeting the store manager Manny, who helped me convince my boyfriend to get the insurance on the couch. Overall, amazing team. Would 100% come back for future furniture needs. ALSO, we totally made a mistake on the configuration of the couch and realized a day after placing the order, I reached out to Manny to see if we could change this, and within minutes he had Johnny reach out to us and changed the order to the correct configuration. Amazing, amazing, amazing. The customer service will ALWAYS make a business stand out from the rest. I’m happy we were able to buy our dream couch on our first stop, no other stores or window shopping needed.

Great Team, Fast And Professional Delivery. A+

Shanika was extremely patient and accommodating with all my needs. Super sweet and made this experience easy and pleasant 😊

(Translated by Google) Merlin is an excellent salesperson, very friendly, connects well with the customer, knows a lot about the merchandise, has a lot of patience, and excellent service. (Original) Merlin es una excelente vendedora muy amable conecta mucho con el cliente sabe mucho sobre la mercancía tiene mucha paciencia excelente servicio

Great service, we were wowed from entrance until exit. Could not have had that experience without Merlin! Gracias nuevamente!

We spent a whole day at Ashley Store to find our dream couch. We received 10/10 personalised service from Santiago who went above and beyond to help us order the couch and purchase additional items throughout the week. We had to update our order last minute and Santiago made the whole experience effortless. We would highly recommend this store to others!

(Translated by Google) Thank you for everything, the delivery men, very competent and kind. (Original) Gracias por todo los señores de la entrega muy competentes y amables

(Translated by Google) Great service from Javier (Original) Gran servicio de javier

I was not paid to write this review. Rocky at Ashley Furniture is HANDS-DOWN THE BEST! He made buying furniture simple and easy, and he was able to quickly sense my taste in color and style with regard to the couch sectional I was looking for.

I give my delivery team 5 stars. They were great! But the store didn't place my order correctly. I ordered a 3 piece sectional and they put in 3 pieces as end pieces instead of giving me a middle piece. Waiting for them to call me back and get this resolved.

Elvyn was such a great help today. He made sure to explain everything thoroughly and made the process of buying my daughter’s furniture very easy. I’ll definitely come back to see him for future purchases.

Johnny and Mustafa were very helpful and knowledgeable, they let me take my time and ensured I was happy with my purchase. They were very kind, I’d definitely recommend working with them!

My furniture delivery from Ashley was excellent. The deliverymen were very efficient. They were very careful and neat. Excellent service.

Petition to change the store’s name to Johnny! He let my sister jump, scratch, and curb stomp the products to show how durable they were, and they exceeded our expectations. He was very helpful, personable, funny, and super happy to talk about pets— ask him about Mr. Handsome!

Roni, Johnny and Tim were exceptional. They treated us with utmost respect and professionalism. Felt really at home whole spending over 6 hours at store. Fantastic experience! We will definitely visit again. It's your one stop shop for all your interior/decor station.

Johnny was super amazing and attentive. We had a big purchase and needed a lot of attention. Johnny literally spent the entire day with us, considering all our needs, taste and unique preferences. I particularly had some body pains and I was able to get good furniture purchase through his help. Amazing person, amazing service!

We just bought the couch of our dreams with the help of the amazing Roni! He was beyond helpful at answering all our questions and helping us figure out the best piece for our space. 10/10 recommend

(Translated by Google) Shanika and Manny provided excellent customer service. I greatly appreciate all the help they provided my husband and me. When you go to the store, ask for them. I highly recommend them. They are very patient, dedicated, and attentive. EXCELLENT SERVICE 🥰🥰❤️❤️ (Original) Shanika y Manny excelente servicio al cliente. Agradezco grandemente toda la ayuda que nos brindaron a mi esposo y a mi. Cuando vayan a la tienda pregunten por ellos se los recomiendo. Tienen mucha paciencia, son muy dedicados y atentos. EXCELENTE SERVICIO 🥰🥰❤️❤️

(Translated by Google) Shanika and Manny gave us excellent service. (Original) Shanika y manny nos dió un excelente servicio

Shanika and Roni were extremely knowledgeable and helpful while we decided on our new mattress. Highly recommend visiting this location and asking for either of them!

Just purchased our living room set with Johnny and Shanika.. so knowledgeable and patient.. i was looking for something very particular not ordinary n they nailed it .. n johnny makes great coffee.. kudos to them both..

Shopping online makes for a better deal, skip the store completely as they over charge for items. Our sales rep was dishonest and I'm currently trying to get a price match for my childs furniture purchase, which I made during their memorial day sale but somehow comes out cheaper online, today, June 19th while regular price. How does an item become cheaper at regular price? On a random day? Right. I suggest go window shopping at the store but buy online.

Ms Shanika has made this process so very smooth we really appreciate her and this process

Excellent team and sales rep..specifically Mustafa at Secaucus location is the great guy to deal with very kind, humble and helpful

Santiago made our entire experience at Ashley furniture super easy and comfortable. Santiago was knowledgeable, answered every question even before we had to ask. I would recommend Ashley Furniture in the Secaucus location to anyone and everyone! Happy furniture Shopping!

Elvyn and Ronald were absolutely amazing. Ashley’s is lucky to have such client-focused and knowledgeable team members. Elvyn spent over an hour walking us through the benefits of Tempur-Pedic mattresses, making sure we understood every detail and had a chance to try them out. Ronald guided us through the furniture options with just as much care. They even stayed 30 minutes past closing to make sure we were taken care of. Truly exceptional service. Highly recommend this location — these guys were awesome.

Shanika was great! She was very attentive and knowledgeable.

Great experience. Thank you Merlin for helping me get the best sofa

5 out of 5. Fast, friendly, efficient and professional!

bought from Ashley in May 2025 a couch and dining room set with a protection entry when they installed the table, it is not a firm and I claim asked to clean the sofa, and fov the table and stool after a month they texted me deny they told me to upgrade the protection and I have to pay for each claim $99 and when I bought I never used it and it for five years of protection they just scammer

I highly recommend this place. Merlin was helping me to find the right dinning room, she is very professional and very kind. She tries her very best to please the customer. She is definitively a keeper.

Our experience with Ashley furniture in Secaucus was excellent from our first experience with Roni in the showroom to the delivery of our furniture yesterday. Thank you for all your help!

Very professional service and great delivery. Very 😊 happy service. The delivery guys were great.

Rocky is amazing!

Rocky is the best!!!! He helped us along the way, was very informative and friendly for the whole month we were thinking on it, he was very patient and helpful. We love our new couch!

Be cautious about the insurance coverage Ashley offers for furniture. They promote it as a 5-year protection plan that covers things like food spills and stains, including services like steaming and cleaning. I paid over $150 just to cover our breakfast table and chairs for such incidents. However, when I filed a claim with the insurance company for the chairs that had food spills (expected with having little children and that's why I paid for coverage), it was denied. They categorized the issue as regular wear and tear or dust—conditions not covered under the plan. Unfortunately, this meant the coverage I paid for was essentially useless. Very disappointing and a waste of money.

Rakim was very helpful and knowledgeable. Highly recommend.

Such an amazing experience with victor…incredibly helpful and knowledgeable…not pushy at all. Left getting everything I needed at a wonderful rate. Couldn’t recommend the store and the salesperson enough.

Staff was super friendly and welcoming. Nice selection of sofas and couches to choose from. Rocky was awesome to work with and patiently guided me through the process in detail. Super quick and easy!

Jennifer at this location really helped us throughout the entire process and made it all so simple. She was very thorough and spent as much time as was needed to ensure we were satisfied and made the right choice without feeling rushed ever. I would recommend her if going to this location!

(Translated by Google) We had a great experience at Ashley Furniture thanks to Sotero. He was super friendly, patient, and knowledgeable about all the products. He helped us choose exactly what we needed, without putting pressure on us at any point. The service was professional yet friendly, and thanks to him, we found furniture that fit our needs. Highly recommended! (Original) Tuvimos una excelente experiencia en Ashley Furniture gracias a Sotero. Fue súper amable, paciente y conocía muy bien todos los productos. Nos ayudó a elegir justo lo que necesitábamos, sin presionarnos en ningún momento. La atención fue profesional pero cercana, y gracias a el encontramos muebles que se ajustaban a lo que queríamos. ¡Totalmente recomendado!

(Translated by Google) Sotero provided excellent service, patient, friendly, and extremely helpful. Excellent service from everyone in the store. (Original) Sotero excelente servicio, paciente, cordial y nos ayudó muchísimo. Excelente servicio de todos en la tienda

We had an exceptional experience at Ashley Furniture thanks to Santiago Marin and Elvyn Freay. They took the time—over five hours!—to patiently show us every option we needed in-store and even explored online selections to make sure we had the best choices. Their professionalism and attentiveness were unmatched. They made us feel completely comfortable, offering us water and coffee while we browsed, and never made us feel rushed. It’s rare to receive that level of customer service these days, and we’re incredibly grateful. Highly recommend asking for Santiago and Elvyn if you want a truly personalized and thoughtful shopping experience!

It was great meeting Shanika , she was extremely helpful. I will be back...

Shanika was the absolute best at the store today !!! So helpful and delightful !!!! Because of her I’ll be back :)

We had a great experience. All our needs were listened to and Merlin and Elyvn guided us through the store with great detail and answered all our questions patiently and promptly!

Very great showroom. The staff are very friendly most especially Roni !!! We will be back and we will recommend to friends.

Stereo and Manny are an awesome team!

Shoutout to Rocky at the Ashley Furniture store in Secaucus, NJ. My girlfriend and I walked in on a rainy Monday night looking for a sectional couch and Rocky came to the rescue. His energy and positivity was on another level and it made the entire shopping experience such an enjoyable one. An absolute gem of a sales person; kind, attentive and a strong communicator. Ps he even gave us a congratulations card for our new home. He led us to puchase omaha by ashley sectional. We couldn't be more excited, thank you Rocky for servicing us on our visit on Monday May 5h, 2025. Thank you, Bryan & Tatiana

MERLIN WAS A GREAT SALES WOMAN HOSPITALITY, A PLUS !!! RATING

(Translated by Google) Excellent Merlin made me feel super comfortable highly recommended (Original) Excelente Merlín me hizo sentir super cómodo altamente recomendado

(Translated by Google) I loved the service, accurate information about what I wanted to buy, and the layout design was excellent! Suffice it to say, I only came to buy a dresser and ended up taking the entire bedroom set with me, plus six chairs for my dining room. The salesperson named Merlin took the time to help us and, above all, was incredibly patient. I 100% recommend this store! My favorite! (Original) Me encantó la atención , información precisa sobre lo que yo deseaba comprar y el diseño del Lay out excelente ! Con decirles que solo vine a comprar un dresser y terminé llevándome el dormitorio Completo más 6 sillas para mi comedor , la vendedora se llama Merlin quien se tomó el tiempo en atendernos y sobretodo con muchísima paciencia . Recomiendo al 100% esta tienda ! Mi tienda !

Good skill and awesome experience guys

What an outstanding service at Ashley Furniture of Secaucus. I want to give a special shoutout and thank you to Sales Advisor Rocky and the Manager Jordan for such outstanding service. I went there with my mother who was moving to a new apartment we went there for a reclinable sofa, however with such great unbeatable deals we ended buying a mattress and an adjustable bed frame. I highly recommend Ashley of Secaucus for all your furniture needs.

Johnny and Elvyn were extremely helpful with some recent furniture purchases. Would recommend.

Roni is very knowledgeable and provides excellent service! It was definitely the best experience I've had buying furniture!

Roni was superb! He was extremely helpful. We just purchased a living room set as well as dining set.. thank you Roni!! We appreciate all the help!!

(Translated by Google) Excellent service!!! (Original) Excelente servicio!!!

Roni Corniel his smile and his information were great. extremely patient very personable easy to talk to a very handsome young man.

Roni Corniel was excellent the moment we walk in please give him a raise

First time purchasing with Ashley Furniture - Sales rep Johnny Aza made the entire experience stress-free and pleasant. Highly recommend him for your future furnishing needs.

Johnny was professional and informative so was the general manager Manny. Highly recommend Ashley location in Secaucus

Came to Ashley’s to find the perfect couch for my place and Mustafa made the whole process that much easier for us. 10/10 sales rep.

I love Moustafa!!!!!! He’s the best!!!!

Leaving this review on Santiago’s service especially. After going to multiple furniture stores and moving within 5 days I decided to stop in here to “just look”. Sure shopping online is easy, and you don’t have a salesman down your back, but you get to actually FEEL what you’re getting. This is my 3-4th move and decided to do some adulting and purchase some better quality items (no more ikea, amazon, etc) only came in for a couch but because of Santiago I left with a couch, mattress and bed frame. Spending more than I intended, but truly happy with my purchases. He read my vibes and showed me pieces that I am truly excited for and can’t wait for my move. Set up my delivery and even after a weekend of overthinking, he was super flexible about helping me re-choose a better mattress (another upgrade) hahaha. Dealing with sales people is sometimes a drag when you feel like they’re trying to upsell you, or just showing you things you really don’t need or looking for. Santiago was not pushy, or overbearing, gave me the space to think, and guided me through everything and his suggestions ended up being exactly what I was looking for. Thank you so much for everything!

Sotero was wonderful to work with. He was so nice and made sure we were getting the best price. Would definitely come back to purchase with him again.

Very helpful staff Johnny and Jennifer

Today i got my loveseat and new bed. The delivery men were very nice and did a great job cleaning up. Thank you i would recommend this place to others to shop.

Very very good service and friendly and helpful staff. Excellent quality of products.

We started off here just browsing. As we walked in we didn’t get the vibe of any pushy sales people. My sister and I were assisted by Jennifer(super friendly). We shopped for a bedroom set. As I saw something I loved we asked to speak to the manager and we met Tim, how amazing was he. We chatted and come to find out we are all from BK. Thank you Tim & Jennifer for all your help!

Came into Ashely with my sis as she was looking for a bedroom set for her new place. As we walked in everyone was very welcoming and friendly. Not that pushy salesman vibe. Jennifer helped us out and of course once my sis knew what she wanted we asked for the manager to ask for some discounts. Tim(manager) was super nice and definitely took care of us. Found out he was from BK just like us which made us feel even better. Thank you Tim & Jennifer for providing excellent customer service. The transaction was nice and smooth!

Great service & friendly !

I had the pleasure of working with Shanika and Moustafa to furnish my new apartment, and I couldn’t be more satisfied with the experience. Both demonstrated exceptional professionalism and a keen eye for design, guiding me through the selection process to find pieces that perfectly complemented my space. I highly recommend Shanika and Moustafa to anyone seeking expert assistance in furnishing their home.

(Translated by Google) A good person, very good service and excellent attention. (Original) Una buena persona, muy buen servicio y excelente atención.

(Translated by Google) Excellent service, very friendly (Original) Excelente servicio muy amable

Johnny is very knowledgeable and very friendly. 10/10

Absolutely 10/10 experience with Ronnie! From the moment we walked through the door, we were greeted with a warm smile and a friendly handshake, which made us feel right at home. We were initially just looking for a dining table, but with Ronnie’s excellent recommendations and insight, we ended up buying a dining set and a couch the same day. His caring and approachable demeanor made all the difference. Ronnie truly listened to our needs and helped us visualize the perfect pieces for our new home. His passion for his work was evident, and it was clear he genuinely cared about helping us find the right furniture. The quality of Ashley Furniture was a huge bonus, but it was Ronnie’s exceptional service that really sold us. He went above and beyond to ensure we were happy and comfortable throughout the entire process. Highly recommend!

Shanika was friendly and extremely helpful! She made our buying process seamless. I highly recommend Ashley furniture in Secaucus!

Manny is very customer service oriented and goes above and beyond to meet the customer’s needs. Many thanks for all your attentiveness today.

(Translated by Google) Manny excellent service (Original) Manny exelente service

Great and excellent delivery service Ceferino and he partner did and excellent job

The guys were courteous and friendly and did their job very fast and efficient. Great experience will do business with Ashley again. Thanks guys

I can confidently say Roni exceeded all my expectations. From the moment I walked in he greeted my mom and I with a friendly and professional attitude, making us feel welcomed and valued. He was incredibly knowledgeable, patient, and attentive to our needs, guiding us through the options and helping us find the perfect pieces for our home. Roni’s attitude and expertise made the entire process smooth and enjoyable. I truly appreciated how he took the time to ensure we were satisfied with our choices. We are thrilled with the furniture we purchased. I highly recommend Roni to anyone looking for great service and advice!

The staff is nice... but they are only 1% of what makes up this horrible business. Ashely Furniture is deceitful, dishonest and operates in bad faith. Check TrustPilot before you buy from this store. If you have any issues with delivery or the quality of your items at all, be prepared for a legal battle. Also, DO NOT let your delivery person leave until you have VERY carefully checked over all of your delivered items. If you "accept" anything broken, then that's it. You have paid your hard earned money for garbage. Terrible terrible company. I really wish I had just gone to West Elm. It was more expensive, but having tried to save a few hundred bucks has costed me so much time and frustration. I am angry to tears. Honestly, I am about ready to take legal action.

Great place

(Translated by Google) I have a very big problem with the famous ASLHEY store in Secaucus. On December 14th I bought a Twin bed for $800. When they came to deliver or assemble it, they left it without the slacks and support legs. Yes, gentlemen, they didn't put those instruments in knowing that the bed was going to fall due to the lack of protection to hold the mattress. They left very calmly, leaving behind poor service. The bed fell down the same night and since that day I have been coming and going to the store and they have flooded me with messages just to pass the time. Just yesterday the technician came and informed me what happened to them when they assembled the bed, because now we have to wait for them to order the damn materials to the moon and wait patiently until someone wants to bring them back to earth, gentlemen, what a lack of responsibility, what a lack of respect for the people, I don't know how it can go to such extremes, of irresponsibility and I don't care, towards customers, they should put responsible, respectful people who want to work at the service of customers, it's not about charging and then not even wanting to attend when there are complaints, we must be more empathetic with buyers, because with employees like these, they are losing customers and prestige, although they don't seem to care at all 👎 (Original) Tengo un problema muuyyy grande con la famosísima tienda de ASLHEY de Secaucus, el 14 de diciembre compré una cama Twin en 800 dólares cuando la vinieron a dejar o armarla la han dejado sin los slacks y los supports legs. Si señores no le pusieron dichos instrumentos sabiendo que se iba a caer la cama por falta de protección para sostener el colchón, se fueron muuuyyy tranquilos dejando hecho un Mal Servicio, la cama se cayó la misma noche y desde ese día ha sido un ir y venir a la tienda y me han llenado de mensajes haciendo pasar el tiempo. Recién ayer vino el técnico y me informó lo que les pasó cuando armaron la cama, pues ahora hay que esperar que encarguen los dichosos materiales a la luna y esperar pacientemente hasta cuando alguien los quiera traer de regreso a la tierra, señores que falta de responsabilidad que falta de respeto al pueblo, no sé puede llegar a tales extremos, de irresponsabilidad y quemeimportismo, para con los clientes, deberían poner gente responsable, respetuosos y que quieran trabajar al servicio de los clientes, no es de cobrar y luego si no querer ni siquiera atender cuando hay reclamos, hay que ser más empaticos con los compradores, porque con empleados como estos, van perdiendo clientes y prestigio, aunque parece no importarles nada 👎

Rocky is an incredible salesman. He is knowledgeable, patient, and professional. I highly recommend his guidance if you are in search of furniture or mattress!

(Translated by Google) Manny Excellent service and very friendly staff. (Original) Manny Excelente atención y muy buena disposición.

Shanika was great. Please give her a raise 5 stars!

Johnny was an exceptional salesman. I visited several other furniture stores close by and my experience at Ashley was by far the best. I would definitely come back in the future.

(Translated by Google) I loved it, I'm fascinated (Original) Me Encanto facinada estoy

(Translated by Google) It was my first time shopping at Ashley’s and Najah and Santi gave us very good service. I recommend this place for purchasing your furniture. (Original) Fue mi primera vez comprando en Ashley’s y Najah y Santi nos dieron una atención muy buena. Recomiendo este lugar para la compra de sus muebles.

We had a great salesperson, Rocky! Very thorough and we got a great couch! Thank you!

Great experience with the sales people and also with the Delivery service. Will shop there again

No good, Extremely poor warehouse service. I have been waiting for the legs of my furniture for a long time and they have not given me an answer. Unqualified staff and an obsolete communication system.

Sotero from Ashley’s Furniture in Secaucus NJ was very helpful when I was simply browsing with my family, providing helpful information without being pushy, while the salesperson who first greeted us at the door gave his name but never check on us. When I made my mind on which sofa to buy, I came back the next day and looked for Sotero to make the sale.

(Translated by Google) Excellent service from Manny Vasquez and Mustaf (Original) Excelente servicio de Manny Vásquez y Mustaf

(Translated by Google) Perfect (Original) Perfecto

We went to the Ashley store in Secaucus and had a great exp with the sales associate associates Jennifer. She was so professional, patience, ethical and knowledgeable able to help us with exactly what we needed and although the store didn’t have it in the showroom, Jennifer made the magical research to get the right reclinable living room chair we were looking for with specifics features . We ended up buying a matress as well with the assistant of another great associate who won our purchase as Jennifer did. I brought my two doggos and they were very well welcomed by the entire staff at this beautiful store . They loved it and Jennifer melted with them, but the most important was how comfortable this moment of devotion making was for us . My father was very pleased and Jennifer, who is an animal lover won us to decide to purchase in this beautiful department that has such a peaceful and inviting showroom. We loved it and we are very pleased with the purchase. The communication during the entire week until the delivery day was exceptional . The support that the store offers , being a big delivery to a building with moving restrictions has been beyond top of service is my big compliment to them and specially to this young lady , Jennifer who deserves all promotions she could get for guiding us since we enter those doors and not too sure about if we would find what we were looking for , all the way until the delivery day. Thank you so much Jennifer and the well knowledgeable parter in the mattress section for helping my father to have today what exactly he was looking for and I’m telling you, my father is not easy to convince, but you both did it. To the delivery person Tyson and if he went with other/s to help him, thank you so much for your work and time today. I know his name because of notifications emails I’ve been receiving. Unfortunately, I wasn’t able to be in person at the time of the delivery , but my father received everything, I hope by now. Ill checked as soon as I can call him. Thank you !!

Worst customer service and worst damaged product delivered. Spoke with them and worked with them for 3 days over emails and calls, had follow up email as they requested multiple times, but still they reply saying haven’t received by emails. No use by emails and long wait customer call. Not able to get just 15% discount that they promised on time delivery for the damage product.

Najah was a super helpful and friendly salesperson. Fernando and Victor were great, delivery was quick and efficient.

Jocelyn was extremely knowledgeable, warm, friendly, and helpful. She made our experience less stressful than anticipated. Very through and professional would highly recommend working with this store but most importantly Jocelyn.

Rocky and Jenny were excellent great service Love the experience made us feel Comfortable

Yuliana DiLore was our salesperson who was a delight to work with. She was very helpful and made our shopping experience very enjoyable. The store has excellent managers and the furniture is gorgeous.

Great customer service! Very patient and welcoming!!

Jennifer was awesome

Great service!

Good service

Sotero was really nice and knowledgeable, he was a great help!!! Great experience!

Deliver was easy, excellent communication via text for delivery update. Delivery personnel very profesional and they were quick assembling the furniture. Overall great experience.

Visited the Secaucus, NJ showroom to purchase a dresser. I had a great experience working with the Sales Manager Tim Houston. Tim answered all of our questions, walked us through the delivery process and explained in detail all the financing options. Tim was a pleasure to work with. I would highly recommend visiting this Ashley store if in need of home furnishings.

Santiago , the clerk associate and Manny , the manager were very nice and helpful and make a very good team. Customer’s satisfaction is 100%

Had An Awesome Experience With The General Sales Manager, Tim. Thank You So Much For Your Patience, Time And Professionalism.

Moustafa was unbelievably professional and helpful. Top notch all around.

Amazing sales person would recommend to everyone

Ashley in Secaucus worst Experience Ever still not over it! This is the worst service me and my partner have received! We purchased our bed for $5283.26 with sales tax delivery and all …way over budget to have it delivered on Valentine’s Day Feb 14,2024. We have seen the bed in other places for cheaper was charged $520 for pillows. We tried to call customer service and tried to call the store to return the pillows because they were hurting our necks and we were having complications with the pillows. They said there was nothing they could Do, As for the mattress, the threading is coming off the bed. This is a Stearns & Foster firm mattress supposed to be top of the line two months later the treads are coming off. It was the biggest mistake buying this bed. The other issue is my partner was surprised into getting a credit card he did not even want, and got approved for $12,000 without asking how much he makes a year! he was surprised into opening a line of credit without his Authority we gave the sales agent all the information thinking it was just going to be information for the bed not for a credit line. Victor Figueroa who was our Sales person who stated that the pillows would be reduced in the price, then we got a bill for the $250 each pillow plus tax. Then we get a statement in the mail for the $520 dollars for the two pillows that supposedly were going to be reduced on that mattress.( Now how many other people did he con on getting credit lines?)I’m not understanding what we have saved,I feel he was just worried about making the sale. He talked us into going in that mattress, while we were looking at another mattress that we we’re going to purchase that was within our budget. I feel this is a con artist trying to make his next commission based on what he wanted and not what we wanted as customers. He is a lying conniving manipulative salesperson that works for your company and takes advantage of your customers unrealistic.

We were in the market for a sectional and went into the store thinking of just shopping around and researching and not to purchase. But the way Manny Vasquez helped us going above and beyond showing us various products and explaining each with patience, we were sold. Very good customer service from him and we ended up ordering Modmax 6 piece modular sectional after looking around for close to 2 hours.

Suzanne was incredible. Super helpful and nice. Would 100% buy furniture from her again!

(Translated by Google) Santi was wonderful, excellent customer service, he clarified all my doubts, I am very happy with my purchase ☺️ (Original) Santi fue maravilloso excelente customer service aclaró todas mis dudas estoy muy feliz con mi compra ☺️

We purchased a dining room set, Manny, the store mgr, was extremely helpful. Found all the pieces we needed from multiple stores. I would highly recommend the Secaucus store!

Santiago. Very knowledgeable. Courteous and professional. Over all good buying experience.

Jennifer was amazing in helping me find my forever couch!! Highly recommend

Santi was amazing, showed us everything we wanted to see shared a lot of information about everything and was really helpful

Santi was the best, helped us get everything we wanted for our apartment - super patient with me as I am picky and showed us multiple options for everything we wanted, could not have had a better experience!!!

Extremely polite and helpful! Shanika made sure to have all questions answered and we ended leaving with a piece we loved! Thanks Shanika!!

10/10 experience with Shanika she was very patient and kind! I will be coming back to see her for my future purchases

Rocky as a representative has shown such professionalism in customer service. He is very knowledgeable and friendly

Excellent customer service!! Finding the right piece was seamless! Especially working with Rocky & Jordan at Secaucus location!!!

We had a great experience at the Ashley store in Secaucus today! Victor welcomed us immediately and didn’t pressure us into anything, especially because we had an idea of what we wanted. He showed us some tricks and tips on how to make the set last and we were in and out in under a half hour. Thanks, Victor!

Super helpful staff Shoutout Rocky

My Man Rocky held it down for us, loved the furniture selection me and the misses picked out

Rocky was great he really got me to get the couch that I really wanted he really worked hard and I want to thank him.

Thank you, Jennifer!!!! My mother had a wonderful experience at Ashley Furniture in Secaucus, thanks to Jennifer. She was incredibly kind, patient, and knowledgeable while helping my mother find a new couch. The one my mom had originally purchased online couldn’t fit in the elevator, but Jennifer went above and beyond to find a perfect replacement. She treated my mom with so much care and respect, making a stressful situation disappear. My mom couldn’t stop talking about how sweet and helpful Jennifer was. Thank you, Jennifer, for your outstanding service and for making my mom’s day so much better!!

Jennifer Cisneros worked with us to find a couch. We had pretty specific needs that are hard to meet and the first couch she showed us was absolutely perfect. Great knowledge of all the products off hand and so lovely to talk with. She sat with us talking us through all our options for payment and helped us get the best deal without being pushy or feeling like it was all about the sale. Highly recommend you ask for her at the front. Thanks Jen ❤️ Great experience. We went around to a few other furniture stores in the area and this one was by far the best experience and led to us buying a new couch! the showroom is well thought out as well. Will update with pics when the couch arrives!

Shanika was an awesome agent she knows her craft and I appreciate her dedication. She took her time to explain everything to us and she was very honest and upfront with everything. I was very comfortable with her and she did an awesome job. Definitely recommend 🥰🥰

We had an amazing experience with DaShawn. He went above and beyond to give us the best deals and made the entire process so smooth and hassle-free. Highly recommend working with him!

(Translated by Google) We entered the store simply to see and take a look but to our surprise Santy attended to us, the best thing that could have happened to us, he attended to us with great patience and making an effort to get us exactly what we had in mind despite not going in to look for something specific, We feel very comfortable being able to speak in Spanish or English. (Original) entramos a la tienda simplemente para ver y hechar un vistazo pero para nuestra sorpresa nos atendió Santy, lo mejor que nos pudo pasar nos atendió con mucha paciencia y esforzándose para conseguirnos exactamente lo que teníamos en mente a pesar de no entrar a buscar algo específico, nos sentimos muy cómodos en poder hablar en español o inglés.

Dashawn is very good man. He gave us nice and good deal with purchase out dream house dining table with chairs.. thanks a lot Dashawn.. as a Ashley furniture..

Rocky was a great sales rep. He was very helpful in informing us of all of our options as far as purchases and protection plans. He took his time answering all of our questions and getting us the best deal possible.

(Translated by Google) This afternoon we had the opportunity to be served by Katia Vargas at the Ashley store, Secaucus, and we want to highlight that it was an exceptional experience. From the first moment, Katia demonstrated a high level of professionalism and knowledge, guiding us with patience and great skill in the selection of various pieces of furniture. Their advice was not only accurate, but also warm and friendly, making us feel valued as clients. Thanks to their dedication, we were able to choose pieces that really fit our needs and style. Without a doubt, Katia is a great representative of the quality of service that distinguishes Ashley, and deserves recognition for her excellent work. Thank you, Katia, for making our purchase such a positive experience! We feel at home! Gilma and Natalie. (Original) Esta tarde tuvimos la oportunidad de ser atendidas por Katia Vargas en la tienda Ashley, Secaucus, y queremos destacar que fue una experiencia excepcional. Desde el primer momento, Katia demostró un alto nivel de profesionalismo y conocimiento, guiándonos con paciencia y gran habilidad en la selección de varios muebles. Su asesoría no solo fue precisa, sino también cálida y amable, lo que nos hizo sentir valoradas como clientes. Gracias a su dedicación, logramos elegir piezas que realmente se ajustan a nuestras necesidades y estilo. Sin duda, Katia es una gran representante de la calidad de servicio que distingue a Ashley, y merece reconocimiento por su excelente labor. ¡Gracias, Katia, por hacer de nuestra compra una experiencia tan positiva! ¡Nos sentimos en casa! Gilma y Natalie.

THIS STORE IS AWESOME I DEALT WITH VICTOR AND HE WAS AWESOME I WOULD DEFINITELY RECCOMEND THIS STORE.

I’ve had the most amazing experience. Thank you Jennifer! She has helped me in every way, she was so kind and patient making sure we made the right decisions in picking out our furniture. We’ll be back again!

Had the best experience buying our living room sectional couch here. They have a great selection and the staff was so friendly and accommodating! Shayan was fantastic and super helpful throughout the whole process. Sotero and Vic were also great. Will be back for more furniture!

I had the best experience. Shanika Smith was not only so pleasant to meet but super helpful. You could not ask for more than her. Highly recommend.

Bought a sectional sofa From here, the service was Amazing, Jennifer was very helpful and made the order and delivery go smooth without any issues

Manny and Jenn are the best. They helped me through the whole process of buying my first couch. They were very patient with me and walked me through all my options. I couldn’t have done without them.

Jennifer & Manny were amazing to work with. They are great sales people!!

Jennifer and Manny were amazing and super helpful. Thank you so much guys!

I purchased my first large piece of furniture from Ashley and Jennifer and Katia were both incredibly helpful during the process. Before I left, Katia gave me a congratulations card signed by store employees which was such a kind and thoughtful touch. The store is clean and not too overwhelming. Highly recommend! EDIT: I placed an order with Ashley Furniture back in October for a couch that cost over $2,000. When it arrived in the first week of November, the chaise cushion was completely defective—one side was significantly higher than the other, making it visibly slanted and uncomfortable. I immediately contacted customer service and submitted a claim to have the defective part replaced. What followed was months of frustration, lack of communication, and zero accountability. After waiting endlessly, they finally sent a "replacement"—but instead of a properly assembled cushion, they sent a single piece of foam with no instructions and no indication that it would arrive in parts. Separately, they sent two outside casings, one of which was stained with black marks. Even worse, the inside casing with the feathers (which was the root of the original issue) was completely missing and never received. Now it's April, six months later, and the issue still isn’t resolved. Every time I call customer service, I’m met with vague promises that someone will “call me back with an update,” but no one ever does. When I ask to speak with a manager, I’m always told none are available. The customer service has been absolutely horrendous, and at this point, I regret ever making this purchase. For the price I paid, this is unacceptable. If you're thinking about buying furniture from Ashley, don’t. Save yourself the headache.

Dan, Elvyn and katia are very knowledgeable, patient. Very professional staff.

We recently purchased a sofa at Ashley Furniture in Secaucus. Jennifer Cisneros assisted us in making the purchase. She really listened to what we wanted and helped us find the perfect couch for our home. Great customer service. Highly recommend.

My experience at this location was amazing my husband and I was shopping around for a sofa set and we was approached by ROCKY who was GREAT he listened to what we was looking for and showed us a few sets. I told him we are about to be first time grandparents he congratulated us. I stepped away to the restroom and when I came back he gave us a card signed by himself and the staff congratulated us once again. Rocky was very patient because I was so undecided but I knew after that card we were definitely leaving with a set. We received the set today it’s beautiful. Thank You Rocky and Happy Birthday!!!!!

Jennifer and Moustafa were great in assisting my husband and myself when we purchased our bedroom set. Their knowledge and expertise helped in our decision making. I am very pleased with the bedroom set and especially the mattress. I highly recommend Ashley's and Jennifer and Moustafa, they provided excellent customer service, assistance, and support.

From the minute I walked in the door, Jennifer Cisneros was incredibly kind, helpful, and honest while helping me find the perfect couch for my apartment. She worked with me through pricing concerns, talked through various options, and was patient while I looked at the various models in store. Her help did not end when I walked out of the Ashley store with a new couch. She has been on top of every question I send her via text, answering quickly and kindly regardless of the inquiry or hour. She has made my experience purchasing a couch seamless and better than I could have ever expected. I highly recommend this store and Jennifer as a sales associate!

Excellent service, call and make an appointment with Dan. Dan was very friendly and informed, gave me time to make my decision and then organized a seamless delivery of items to my apartment. He remained contactable and responsive in the days leading up to my delivery. I got the best deal on what I wanted, I went in with the measurements and it made the process so much easier. Visit the store and look around you will definitely find something that catches your eye.

Jenn was super helpful! I entered the store with a very vague idea of what I need for my bedroom, and Jenn patiently helped me to choose a beautiful set! Wonderful experience and will definitely visit again :)

Josean and Mustafa were super helpful! Bought the best mattress and sectional - great quality great prices

We were taken care of by Katia. She was very professional in every level and very kind as well. High recommended.

Had the best time walking threw the store everyone was so nice,I found what I came for and Eben won a $200 gift card,the gentleman that help me wad also very nice,I will be coming back to spend my $200 dollars

An excellent article and service

Katia was great. helpful and nice!

Awesomeness!!!! Thx Katia

(Translated by Google) Excellent service Katia and Elvin. ❤️ (Original) Excelente servicio katia y elvin. ❤️

Victor and the staff were very helpful and patient. I personally don’t like pushy salesmen and he gave me my space but was there when I needed him. Thanks again for your help and welcoming of my family! Excited to try our new mattress and bed frame!

They were nice til you say you won’t buy

Shanika and the manager were SO SUPER helpful. Shanika is professional, friendly, knowledgeable!!! She deserves a raise 🌟. She a STAR!!!!

(Translated by Google) Katia and Dashwan, you were very kind, you were very patient. Thank you so much . Mauricio and Dolores. (Original) Katia y Dashwan , ustedes fueron muy amables , tuvieron mucha paciencias. Muchas gracias . Mauricio y Dolores .

Had an amazing experience!!!!!! The customer service was great , everyone was friend and patient. Shanika and Josean we a pleasure to work with. Highly recommend

Yeny and Shanika they are fantastic, me and my wife felt very comfortable with their way of treating us

Josean and Shanika were the absolute best with their customer service. Very knowledgeable, personable and professional. Made shopping for my sister’s new apartment a very satisfactory and stress-free experience. I highly recommend asking for either.

Mustafa, Manny & Shayan were awesome.. All three of them were very attentive and helpful with all of my questions and concerns.

Very happy with my purchase from Ashley furniture store in Secaucus nj. Got a very beautiful sectional, a purple mattress and a beautiful headboard for a very low price! Sotero was my sales men the best sales person in there. always very helpful and always willing to help. Thank you so much Sotero and all the Ashley team. Also the delivery guys were amazing!

My husband and I stepped into Ashley in search of a new sofa for our living room and were immediately greeted by Elvyn! He showed interest in helping us find the right sofa from the start! We had an idea of what we wanted so we shared our insight but Elvyn truly helped piece everything together. I work in customer service myself and I have to say that the entire experience from start to finish with Elvyn was very personable and memorable! He’s passionate about sales and has great product knowledge - we feel we made the right choice with our purchase and our visit to this location! Thank you Elvyn!!!

(Translated by Google) Today we visited the store and the service was really very good... in this case the person who assisted us was Santiago Marín where he gave us all the necessary information and was very receptive with what we were looking for for our home... his patience, respect, kindness and excellent service stood out… meeting our expectations. (Original) El día de hoy visitamos la tienda y realmente la atención fue muy buena … en este caso quien nos atendió fue Santiago Marín donde nos brindó toda la información necesaria y fue muy receptivo con lo que estábamos buscando para nuestro hogar … su paciencia, respeto, amabilidad y excelente atención se destacaron … llenando nuestras expectativas.

Santiago Marin provided me with great customer service, great personality, and acitve positive actitud. People like him should be everywhere . Thabks a lot for your sevicea

Definitely a good experience, buying furniture is always a hard time but Jenn and Manny made our experience super fun and enjoyable. Highly recommended!!

Had such an amazing experience at Ashley’s! Rocky was awesome, super detailed and very knowledgeable about the furniture. He sold us on our beautiful sectional couches! Anyone that shops at this location Rocky is your guy!!

My husand and I sere looking to replace our bedroom set and we went to Ashleys in Secaucus NJ. Katia was amazing! She explained in depth about the different products so that we have an idea what was best for our family. Elvyn the manager went in depth about the different mattresses and made sure that my husband and I picked the right mattress that cater to both of our needs. Guys please if you ever need furnitures or anything products for your home go to Ashleys in Secucus and ask for Katia and Elvyn the manager. Katia thank you so much for entertaining our lil guy while we were working with Elvyn.

Katia was an amazing, very personable woman who is extremely knowledgeable and kind. I will definitely tell my friends to come to Ashley and deal with Katia!!! She deserve a promotion. Excellent customer service!!

(Translated by Google) We came for a dining set, we were lucky that Miss Katia helped us find what we wanted, very quickly and with the best payment options. Excellent attention and a lot of patience. (Original) Vinimos por un dining set, tuvimos la suerte de que la señorita Katia nos ayudó a encontrar lo que queríamos, muy rápido y la mejor opciones de pago. Excelente atención y mucho paciencia.

Josean Collina, the person tasked with guiding the product purchase, was very knowledgeable about the products, and followed up even on a PTO day. Very good guidance in general.

(Translated by Google) An excellent blesser Josean and Elvin friendly, very professional (Original) Un exelentes bendedores Josean y Elvin amables mucho profesionalismo

(Translated by Google) Katia is an excellent advisor, I am really delighted to have found everything I needed and much more, the experience was absolutely pleasant, she is very kind and patient, she was always timely and accurate in answering my doubts and questions, in addition to looking for all the options possible to satisfy my requirements. (Original) Katia es una excelente asesora, estoy realmente encantada de haber encontrado todo lo que necesitaba y mucho más, la experiencia fue absolutamente placentera, ella es muy amable y paciente, siempre fue oportuna y acertada respondiendo mis dudas y preguntas, además de buscar todas las opciones posibles para satisfacer mis requerimientos.

Dashawn, I would like to thank you for helping us decide in buying 2 dinning tables and another table for our living room. Thank you for your help, patience and knowledge. Thank you

Katia she is very friendly and very helpful, she help me in everything i recommend everyone to ask for her

Katia was great, she was very informative with every furniture and full detail. She listened and had great suggestions. We are very pleased.

Joe was very helpful, explaining all details about the future and the cost he also gave us the 20%off from the holiday sale. We will definitely be back to buy more furniture from him. Thanks again Joe

Victor was such a great help. He gave us our space and was around for any questions when needed and was super respectful. Overall experience here was awesome and it's always been a pleasure buying furniture here which is why I remain a repeat customer!

Rocky treated us really good and it gave us the best experience

Very nice! Beautiful personality and great sales woman.

Víctor and Manny are the best. Very helpful and a pleasure to work with.

Excelente service Josean Colina helped me with the credit application because Syncrony made an error but after speaking to a manager he got the application approved.

Katia, our salesperson, took her time to listen to what we were looking for and showed us many options. She was very attentive, friendly and helped us find what we needed for a reasonable price!

Victor, our sales rep. in the Secaucus store, was friendly, knowledgeable with all the items on the floor & l loved that he gave us space to shop around but was close enough if we had any questions. Thank you, Victor!

If you are looking for furniture Ashley's in Secaucus is the place. Ask for Moustafa is awesome. Nice young man. Very helpful. 😊

Had such a great experiences with Rocky at the Secaucus showroom today! We came in looking for a new bedroom set and were promptly greeted and given all of the details about the Labor Day sale running this weekend. Rocky asked us what we were in the market for, gave us a detailed rundown of what was available and then let us peruse on our own, while checking in occasionally. He never hovered but was there to answer all of our questions and eventually help us complete the purchase. I feel like at most stores, you feel like the associate is watching so closely you can’t comfortably look around but Rocky was great. We chatted with him for awhile and left with a beautiful new bedroom set! Highly recommend this new Ashley location :)

Sales person Day was really great. He answered all our questions and was very patient and friendly. Would definitely come back

Víctor was extremely professional n answered every question i had … you should be happy to have Victor on your team. Thank you for your services

A decent store, but nothing extraordinary. The pricing is of course relatively high, like everywhere else. The only noteworthy thing was that we were not bothered by commission hungry sales people. We could walk through the store calmly and relaxed.

Santiago was wonderful. Very knowledgeable about the product, patient and personable.

Very good store, very good service, excellent service .

My sales Rep representative Day was very helpful and kind! I had a great experience purchasing my outdoor sectional and fire pit. Would definitely recommend this store for anyone who is looking for furniture.

(Translated by Google) Very good customer service. They give you explanations for everything. (Original) Muy buen servicio al cliente. Te dan explicaciones para todo.

I had an exceptional shopping experience today at Ashley Furniture in Secaucus, NJ., thanks to Josean Colina, I was looking for a comfortable lounging chair, Josean was brilliant, took me all over, showed me every chair, asked me to sit and try until I found the one! He also suggested I tried being fitted to the best mattress with amazing comfort and adjustable foundation! I purchased the chair, the mattress plus accesories. Thanks to Josean for his excellent help, patience, great attitude and commitment. Marina Rubiano

I loved it here. We got a dining room and a living room for a great deal with Victor Figueroa’s help!

Jen at the Secaucus store was so helpful during our couch selection process. She went out of her way to digitally model the layout of the room for me to help me decide on my purchase. She also didn't have end tables in a color I was looking for in store but found perfect tables for us online from the warehouse. She is solutions oriented and pleasant to work with. We enjoyed our experience working with her and would refer her out to friends.

(Translated by Google) Very nice Katia and Jen (Original) Muy agradable Katia y Jen

Sotero Mejia

James was very helpful and informative. Got us in and out quickly as well!

(Translated by Google) Elvyn is very professional, he helped us a lot, very kind, thank you for your good services. (Original) Elvyn es muy profesional nos ayudó mucho, muy amable gracias por sus buenos servicios.

What a wonderful surprise when I walked into Ashley Furniture in Secaucus, NJ!! I was so cordially greeted by Katia! What a professional and caring representative! She listened to our needs and our budget. She worked very diligently with us. I’ve never had such a wonderful experience. She was genuinely concerned and just so gracious !! I can’t stop raving about Ashley Furniture and the attention I received by Katia and Elvyn!! Don’t hesitate to go to Ashley and visit Katia!! She’ll get you the right furniture package and price!!

Rocky is very good & professional Thanks Rocky for your great service

Rocky was amazing!

Best service ever with Manny and Moustafa, come to the Secaucus location and ask for Moustafa and Manny!

What a wonderful experience working with Elvin and team at the Secaucus store. We had purchased furniture in a store in MD and a full 3 weeks later they were no closer to delivering than day one. Btw it too was an Ashley but under a different franchise. Elvin quickly ascertained several issues with why delivery was not eminent. We canceled that order and reordered from the Mill Creek location and had our furniture less than a week later. Also, the MD store had no idea what a COI was or how to provide. Elvin handled all that with our HOA management with no inconvenience to me. We would recommend this Ashley store to anyone who wants good service.

(Translated by Google) Jordan, a very, very attentive employee, gave me excellent treatment and helped me find what I was really looking for. I am happy with the purchase I made. (Original) Jordan , un empleado muy pero muy atento el trato que me dió excelente me ayudó a encontrar lo que realmente buscaba me siento feliz por la compra que hice .

Rocky and Mustafa were so helpful. Both are professional, knowledgeable and ensured that we got the best deal for the mattress and base we purchased. I highly recommend this store/location!

James is great ! He was extremely helpful and helped us find exactly what we were looking for.

Jennifer was amazing to work with and was able to answer all of our questions and concerns when my fiancée and I were couch shopping. Very happy with our decision and the service of the delivery team as fast and amazing. I was worried about the couch fitting through a hall/stairway but the delivery team were pros and handle it like nothing. We will definitely be going to Jennifer for any and all home needs. Thanks for helping us with our brand new and comfy couch!

Sotero was an excellent help. He was really knowledgeable and made my decision making process easier. This is my first big investment on a mattress so it was a bit jarring but he made me feel comfortable and confident in my purchase. Thank you so much!

I recently had the pleasure of shopping at Ashley’s Furniture in Secaucus, NJ, and I must say, the experience was exceptional! Nor, our sales representative, took incredible care of us from start to finish. We purchased a beautiful couch, three king-size mattresses, and a mattress cover, and Nor ensured that every detail was attended to. His knowledge of the products, attention to detail, and warm demeanor made the entire process seamless and enjoyable from the moment we walked in the store. The quality of the furniture is top-notch, and we couldn't be happier with our purchases. Nor's expertise and guidance helped us find the perfect pieces for our home, and we appreciate the time he took to answer all our questions. Ashley’s Furniture has earned our loyalty, and we highly recommend them to anyone in the market for new furniture. Ask for Nor - he’s the best! Five stars and a big thumbs up from us!

(Translated by Google) Excellent seller and good attentive seller (Original) Excelente vendedor y Buenos atento en vendedor

We bought the larce 3 piece couch from Ashley. It was ripped with muddy patches when it was delivered. They took the couch back and now the next couch will be delivered a month later. They refused to give us any discount or make any amends for this major inconvenience. This is the worst service I have had! I would give a 0 star if I could. Please think twice before buying from Ashley. I called and asked to be transferred to the manager and this guy just put me on infinite hold! Unbelievable!!!

My guy rocky was really helpful with only starting a week ago.

Wendy, an amazing sales person. Charming, genuine, charismatic, humble person, went above and beyond

Rocky was ABSOLUTELY amazing. Made the procccess quick and easy and did everything with integrity

We recently purchased furniture at Ashley’s, and our experience was fantastic, thanks to Nor, our sales associate. He went above and beyond for my family, ensuring we got our sofa delivered three weeks sooner than if we had bought it online. Not only was the in-store experience much better than anticipated, but we also saved money compared to online prices. Highly recommend visiting the store and asking for Nor—you won't regret!

Adam was very helpful and made the transaction as smooth as possible. Delightful experience, will buy from again.

Jordan made me spend my last money bc he did not treat me like a transaction! He is great!

SANTIAGO is a great sales rep !! Definitely ask for him when going to purchase. He helped us when purchasing our couch and everything was quick and easy. He even stays in contact with you after your purchase to make sure everything is going well. 10/10 !! Only reason I am not giving a five star is because I had previously gone and spoken to another sales rep that completely lied to our faces when asking him questions to pressure us into buying something right then and there. Didn’t even want to price match when it’s something they do !! It was $1,000 cheaper online! If it wasn’t for Santiago I would have paid an extra $1,000 for the same item so THANK YOUUUU 🫶🏻

This store is excellent. Nor, the salesman, was cordial and amazing—helpful, friendly, and knowledgeable. He made it easy for us to find what we needed. Ask for Nor if you go; he’s the best!

Santiago was very helpful, he was nice enough to show us different dining tables and was very patient with us.

📸🙌

Jenn and Manny were both phenomenal in customer service. Very knowledgeable and helpful in guiding us. They even helped us sketch out our dream living room, and figure out the best way to make our design work.

Wendy thank you very much for your help. You are awesome. Guys look for Wendy Bes Ljukovic

Had the best experience, Rocky was extremely helpful and we were in and out in under an hour! Excellent service, will be back in the future.

Super easy process, Wendy helped us she was great. Excited to get our new couch

Nor provided excellent experience from the moment we walked in to the moment we left. Provided mindful advice on furniture we had in mind. Even helped us design our space. 10/10

Ask for Wendy! She was amazing and made the experience great!

Worked with Adam Mhrez, he was tremendous! Not pushy at all, but still managed to show us exactly what we were looking for. Came in to look around and left with a few great times.

We went in looking for our first couch. Met with Sotero who was nothing short of exceptional. He was as consultative as could be, worked to understand our true needs, and helped us find exactly what we were looking for. Highly recommend!

Mustafa is absolutely the best. He was patient with my million questions and helped me make the best decision for me! Highly recommend asking for Mustafa when you visit.

Nor and Elvyn were absolutely amazing and so knowledgeable not only about mattresses but the body’s requirements for sleep. Learned a lot and confidently purchased a mattress with them seamlessly.

Nor was great. Knowledgeable, friendly, and quick service! Highly recommend him!

Victor Greeted me and helped me as soon as I walked in the with a big smile everyone there where nice and finally got my bedroom set thanks and see you soon👍👍👍👍

Jennifer and Manny are the best team! They are incredibly helpful and know how to connect with customers. Thanks to them, I ended up buying more than I had planned. Definitely coming back

The service I received from the salesperson and manager during my furniture purchase was exceptional. In addition, I was extremely impressed with the high-quality and affordable prices of the items on sale. If you're looking for top-notch customer service and high-quality furniture, Ashley store is the perfect place to go. It's also the cheapest in town.

Santiago was amazing!!! Very nice and informative.

Moustafa Was super friendly and professional! I highly recommend you asking for him upon entering the store! He was able to answer all my questions and help me make a great purchase!

Moustafa was very helpful. Highly recommend

Mustafa was a really good helper!!

Wendy is amazing! Great setvixe. Great smile.

Very amicable 😃

(Translated by Google) Jen Thank you for your kindness and help, I leave the store very happy with my dining room set, the one I dreamed of ❤️Thank you Jen (Original) Jen Gracias por su amabilidad y su ayuda , salgo muy contenta de la tienda con mi juego de comedor , el soñado ❤️Gracias Jen

Adam did a great job. He even ran out and got us coffee while we were couch hunting. Walked out with our perfect couch thanks to Adam at Ashley’s in Secaucus.

The sales team were very pleasant and knowledgeable. I appreciate great service.

Outstanding service from start to finish. Above and beyond helpful!!! Thank you, Nor!

Nor was an exceptional salesman. He met us at the door and guided us through all different options for couches. Excited for when our furniture arrives!

Jennifer went out of her way to show me everything available on the floor and books v, was very patient and offered us water . Very nice experience

(Translated by Google) I love their designs, prices and of course the quality of their products 🤩 I love Ashley ♥️ (Original) Me encantan sus diseños , precios y por supuesto la calidad de sus productos 🤩 i love Ashley ♥️

Excellent work very kind salesman

Brandon was absolutely amazing! I came in with a whole list of things I wanted for our sectional and he found us 4 great choices. We got to take our time and try each one out. He was so patient with us and made sure we not only got the best couch for us but at the best price! Thank you Brandon!

Santiago was incredibly attentive and helpful! We absolutely loved working with him.

As first-time homebuyers, my husband and I felt overwhelmed as we walked into Ashley Home Furniture. We were greeted with a smile by Santiago, and immediately felt at ease. Santiago was able to answer all of our questions and helped us to find a couch, bedroom set, mattress, and dining room set that fit our needs. He was very flexible, responsive and reachable between appointments and deliveries. He remained in touch with us to let us know about delivery windows, contacted us when the delivery truck was headed to our house, and was accommodating in adjusting delivery windows to fit our schedules. We are so grateful for his assistance and support throughout our move and the whole process of our purchase!

Great customer service and great options!!!

I stopped in to the Ashley Secaucus store today to pick out a bedroom set for my new home in Florida. The room is on the smaller side so choosing furniture isn't so easy. Jennifer C. went out of her way to show me all of the options she could think of to handle the difficult room size. She even showed me sets that were not on the showroom floor. Thank you, Jennifer, for being so patient, knowledgeable, and kind! If you are looking for furniture go to Ashley in Secaucus and ask for Jennifer C.

My daughter in law bought living room furniture, the sales person advised my daughter in law, to get fox leather, because "is pet friendly", but it was not, my daughter in law was very transparent on the pet friendly furniture. they don't do returns, because she is not satisfied with what was sold to her, is not a few pennies, it was $2505.61. Be careful with what u buy from Ashley Furniture, they don't have a return policy if not satisfied. the fox leather in the store looked like leather, what my daughter in law received looks like fabric, the sales person said if water spills u could just push it with your hand the water will fall off. not the case, the water goes through. very disappointed with Ashley Furniture...My daughter in law went to the store, to complain they were not helpful, they said they can't help to go through customer care, Customer care said to go to the store. She went back, they said she has to go through the warranty...so please before shopping at this furniture make sure you think twice.

Moustafa was an outstanding salesman, from start to finish he was knowledgeable and helped us find the best bedroom set! The sales manager was also a huge help with any questions we had. Beautiful showroom & friendly staff - Thank you!

Great customer service, it was a great experience

I had a fantastic experience at Ashley's Furniture, all thanks to the wonderful Sales Rep, Shanika. She was incredibly personable and made us feel right at home from the moment we walked in. Shanika was extremely patient and accommodating, especially when we had to change our original purchase. She handled everything smoothly and ensured that we left the store as satisfied customers. A special shout-out also goes to the team member, Shayan, Elvyn and Que, who provided outstanding customer service and worked seamlessly with Shanika to make our shopping experience even better. Their teamwork and dedication truly made a difference. Thank you, Shanika, for your exceptional service. We'll definitely be returning to Ashley's Furniture for future purchases!

(Translated by Google) Excellent service from store manager Elvyn Freay (Original) Un excelente servicio de parte del manager Elvyn Freay de la tienda

(Translated by Google) Very good service, I loved the affordable prices, I left Ashley store happy (Original) Muy buena atención me encantó los precios económicos salí contenta de ashley store

Ashley sales person Jennifer was so pleasant and went out of her way to accommodate me. Showroom is beautiful.

(Translated by Google) Excellent attention from the first moment I arrived, excellent guidance, and Mr. Sotero Mejía was very kind! (Original) Excelente atención desde el primer momento en que llegué, excelente orientación, y muy amable el Sr. Sotero Mejía!

Victor made everything seamless and easy! Very happy with the experience and highly recommended! Great store!

Victor was very helpful

My fiance and I went in the other day looking for a sectional and couldn’t be more pleased with the customer service from Nas. He was more than helpful in the showroom and a great person to work with and share our vision for our room layout. He went above and beyond to make sure we get the sectional delivered in the next few days! 5 STARS for him!

Absolutely loved the customer service from nas and the sales manager (I forgot his name). I’m not an easy customer . I was so indecisive due to all the beautiful sectionals and comfy mattresses they had to offer. I Spent about 4 hours in there and was well taken care of. Definitely will return and can’t wait for my furniture delivery

I’ve been in many Ashley’s stores in NJ and TN. Today we visited, Ashley store in Secaucus, NJ because is Sunday and in Bergen County they are all closed. Luckily for us, we went to this location and our salesperson was Jennifer Cisneros, this young lady was very helpful and if she didn’t have the answer, she will look in her iPad or asked her boss, who was as nice as can be! I love their costumer service and the attention that I received was amazing!! Thank you for your service and your smile! 😊 They also love my pups, we always bring our pups with us everywhere, on their stroller.

My husband and i visited ashley furniture today in secaucus nj. Our sales associate shanika was very helpful. We discuss what we were looking for and she pointed us in the direction letting ud roam about by ourselves not hounding us or forcing anything on us. Once we found what we were looking for she was right there to answer all questions. She helped us with the financing process, which was really quick. She was nice and very knowledgeable. I will absolutely ask for her for any future purchases from ashley.

I had the pleasure of working with Shanika to finalize my recent purchase, and I can truly say that my experience was the epitome of excellent customer service. Everything was handled seamlessly from my store visit where she imparted knowledge on various pieces to finalizing the purchase over the phone the following day. I want to extend a HUGE thank you to Shanika for allowing me to have such a memorable experience as I embark on this new chapter of my life. I look forward to working with Shanika on any and all purchases in the near future.

Shanika was very help and patient with my family and myself. She was able to find every thing that we needed. She was very kind and generous. I will definitely come back. Thank you Shanika. (June 30th, 2024 ) This is an update from when I purchased my sofas. First I want to say that I was very transparent with staff about what type of furniture I needed which was pet friendly and water proof. They suggested to me in getting faux leather sofas because they are waterproof and that anything liquid will not soak in. I received my order on June 12th, 2024 and on June 29th, 2024 my dog had an accident on the sofa, and guess what happen the liquid went straight through the sofa. I am very disappointed in the product that they sold me because they said it was waterproof and that anything liquid wouldn't go through. The very next day I went to Ashley Furniture and spoke to the manager letting him know that I was not satisfied with the product that they sold me and that I want to return it. Today, I found out that they DO NOT DO RETURNS and I would have to contact customer care and the 5 year warranty to clean it. I contacted customer care and told them my situation and they told me that 2 months ago they added a 7 day exchange policy if you do not like the furniture. I let them know that they need at least a 1 month exchange policy because what is 7 days going to do for the customer. So now I have to stay with my sofas which I do not like because it did not provide the performance that I requested. I let Customer Care Supervisor know the situation because I do not want this happening to another customer. I AM VERY DISAPPOINTED I was honest with them and what they provided to me did not meet the requirements that I told them. I am not a furniture expert so I trusted them in what they were telling me because they are the professionals when it comes to furniture. For future customers please ask if they have a return policy and what their exchange policy is.

Great prices great customer service will definitely recommend it

A very nice and elegant store. With many options and it was Jen who gave us attention, she was very kind and patient!! He helped us a lot with our purchase decision.

The sales person was very knowledgeable and helped to decide on the furniture I bought. She was also very professional, courteous and pleasant.

Our experience today was fantastic at Ashley's store. The service was 100 out of 10. The sales representative Victor was very friendly and competent. Thanks to his service, my daughter and I left pleased with his service and our purchase.

Shanika was absolutely stellar! I really enjoyed how she was able to pick our brain ( my wife and I) and pointed out great recommendations that would fit our humble abode. We are first time buyers, so I really do appreciate the patience she had with us. She gave us space when we needed to talk privately and was super accommodating to our needs. I would highly recommend her for your future purchases.👍👍👍

Jen and Shayan were extremely helpful and patient. They went above and beyond to show us multiple customizations and configurations to suit our needs! I highly recommend this store!!

Shayan was so helpful and answered all our questions very patiently.

Shanika - thank you! Amazing customer service and support to resolve an urgent request and assist with product availability. Friendly, patient and understanding! Also love the Secaucus location with large showroom and very friendly atmosphere overall. Will for sure return to this store for future purchases. 👍👍👍

Jennifer and her partner Elvin took good care of us and offered great customer service. Highly recommend them!

Great job with the delivery and installation of the furniture

Shanika was fantastic! She was incredibly sweet, patient and helpful every step of the way. Her dedication made my shopping experience smooth and enjoyable. Highly impressed and grateful for her assistance!

Thanks for your excellent attention, Victor is very profesional making your job.

Sotero was amazing and helped us find the perfect couch. He was very patient with us and helped us with measurements and planning. Great experience at this Ashley and great experience with Sotero. Would recommend to a friend and would come back here!

(Translated by Google) Brother Mustafa was very cooperative and I am happy to deal with this place. I recommend the store and dealing with Mustafa. Thank you for the ease of dealing. (Original) الاخ مصطفى كان متعاون جدا وانا سعيد بالتعامل في هذا المكان وانصح في المحل وبالتعامل مع مصطفى وشكرا لكم على سهوله التعامل

Had a great experience at Ashley furniture the gentleman that I dealt with was excellent I would recommend your store and him personally.

Angel and maneger on duty they made this experience so memorable. Thank you

Nas was very helpful!

This store was great. Best customer service Jeremiah and the store manager assisted me with an issue my card was having and were patient. Thank you so much.

I must say, the customer service I received from Nas was absolutely outstanding! He was incredibly knowledgeable and not only met but exceeded all my expectations. Truly the best customer service experience I've ever had!

Adam helped us when we came in on a whim, and we ended up finding exactly what we needed even though we weren't expecting to find it that day. He knew what I needed as a taller, heavier set individual and listened to what I was looking for. He narrowed it down to material, build, height, what would fit in our home, and helped us feel more comfortable with the process of removing the old furniture and introducing the new one. Great experience, I wouldn't have changed a single thing.

During my recent visit to Ashley - Secaucus, I received excellent service from Santiago (Santi). He was knowledgeable, attentive, and went above and beyond to assist me in finding the perfect pieces for my home. His friendly demeanor made the entire shopping experience enjoyable. I highly recommend this store, thanks to the outstanding service provided by their staff.

It was a pleasure working w/ Elvin. He has a great attitude and knowledgeable about the products he sells. He made us feel like guest in his home.

Very nice experience. Good customer service.

Angel was very helpful, and we found a great sofa and chair for a good price.

Angel from this location was amazing and extremely attentive without being pushy. The entire experience was completely seamless and quick! Brandon was a great help as well!! I thoroughly recommend!!

Jeremiah was super helpful and knowledgeable.

I received exceptional service from Angel R. - highly recommend! I went into the store a few weeks prior to purchasing to ask questions and see the couches available. I didn’t purchase that day but Angel gave me her number and replied to my texts incredibly fast the following weeks. I returned 3 weeks later with a different couch I was interested in online, Angel and her manager FaceTimed a different location so I could see the fabric and ask that sales associate any questions. I appreciate the customer service especially as a busy working mom with a 1.5 year old running around their store. They were so friendly and helpful - I’m looking forward to going back and purchasing the accompanying chair. FY - they price match any online Ashley prices and online it said 2-3 week delivery and it’s coming in 4 days!!! Highly recommend and ask for Angel!

My boyfriend and I wanted to remodel our town home so we came into Ashley’s looking for new furniture . We were immediately greeted by Santiago and told him what we were looking for. He showed us around and helped us through the whole process ! Santiago was very knowledgeable and gave us great advice which lead to the furniture that we purchased. He was very patient and provided us with excellent service! We’ll definitely be back to finish our bedroom! Thank you Santiago, you’re the best!!

Totally loved our experience at Ashley, Secaucus, all thanks to Maria Sanchez. She exactly understood our preferences, budget and helped us to select the perfect furniture. She was very cooperative and knowledgeable. Highly recommend.

We had a very pleasant experience especially with Adam who was very patient and informed. He worked with us right til the end. We will definitely see him again. Thanks

1. Don't buy Ashley furniture. But if you do, 2. Don't bother with the extended warranty. It's useless. We purchased a sectional couch from Ashley, and it started falling apart within 2 years. Very poor quality materials/wood is used. The seat cushion fabric began to pill within the first few months after purchasing. The decking ripped under the cushions because because it's cheap fabric stretched over sharp, unfinished wood edges. The warranty company refused to cover any of the decking damage, saying it was "normal wear & tear" even though the damage was from poor craftsmanship. A later claim was filed after accidentally spilling wine on the couch cushions and they refuse to cover that because there was more than 1 spot, never mind that liquid splashes and doesn't fall in one spot. I finally convinced them to send out a tech thinking they were coming to clean it, but that wasn't the case. It was for verification only, even though I had already sent them photos. Once the tech was finally sent out, my policy had expired. So, even though I had a claim filed within my 5 year coverage, they refuse to cover anything because it's expired "now." What a scam of a company. We we warned not to purchase anything from Ashley when we were initially furniture shopping, and really should have listened! The furniture looks nice in the show room, but that's all it's good for. Now we have to purchase a new couch, and 100% will not even look at anything labeled Ashley. What a waste of money.

The store is clean and well-kept. The sales staff were helpful and also gave us our space. Maria, our sales associate, is pleasant and easy to communicate with.

Angel helped us so much with being able to purchase new furniture for our new apartment, we are so grateful for her patience and understanding and she helped us figure out exactly what we needed to fit our space. 10/10 experience, will be shopping here again in the near future !

Great salesperson -Adam! We knew what we wanted, and he was very knowledgeable. They matched a price we found on another website. Manager was great too!

Service was great and got beautiful furniture

Best experience ever!! I went to get myself and my wife a leather couch, and a sectional couch for my moms new apartment, Jeremiah & elvyn were amazingly helpful, we went to the Secaucus store

(Translated by Google) Adam was an excellent, very friendly salesman, he helped me and my wife find what we were looking for, he suggested new alternatives and my wife was very happy with his proposal, excellent service, thanks Adam. (Original) Adam fue un excelente vendedor muy amable, nos ayudó a encontrar lo que buscábamos junto con mi esposa, el nos sugirió nuevas alternativas y mi esposa quedó muy feliz con su propuesta, excelente servicio thanks Adam.

Fantastic customer service !

Wonderful staff! Friendly, trustworthy and very knowledgeable! I advise to buy here!!! Thank you Ashley Secaucus!

Great experience didn't feel pressured to buy. Unlike Raymour and Flanigan where the sales reps follow you through the entire store.Worked with Maria and she was quick and answered all my questions

(Translated by Google) Very happy with the purchase of my new living room set. Thank you Luis G. For helping us throughout the entire process, you are great!!! If they would let me give more stars I would give you all!!!!! Because you are patient, efficient, direct, very polite and kind. Congratulations to the Secaucus store for having an EXCELLENT manager!!!!! In every sense of the word. (Original) Muy contenta con la compra de mi nuevo juego de sala. Gracias Luis G. Por ayudarnos en todo el proceso eres genial!!! Si me dejarán poner más estrellas te daría todas!!!!! Porque eres paciente,eficiente,directo,muy educado y amable.felicidades a la tienda de Secaucus por tener un gerente EXCELENTE!!!!! En toda la extensión de la palabra.

Best purchase ever! The manager Luis treat me with care and gave me a really good deal in a living room set.

Thank you Luis for helping my parents find the perfect sofa.

Maria Sanchez is a great sales representative she was able to answer all our questions about mechanical bed frame and on top of that with helping on the queens bed frame we purchased. Thank you Maria it was a pleasure

Dom was an absolute pleasure to work with.

Maria is a very knowledgeable and welcoming employee. Showed us different options and willing to answer all our questions. She is an excellent asset to your team. So grateful with her assistance. She represents your brand!

Furniture is good and large variety. BUT DO NOT BUY PROTECTION PLAN. It covers nothing they say it does. They will never cover a claim and tell you everything is a manufacturer defect. Don't waste $499 based on false pretense.

My Ashley store representative was very pleasant. She was knowledgeable about the products and made great recommendations. She was warm and inviting super friendly and made shopping for furniture a breeze.

Excellent

It was love at first sight when we saw this 2-piece Lerenza sectional couch in the showroom. It’s absolutely stunning! But my wife was crushed when the first delivery team said it won’t fit in the 27-inch-wide entrace to the living room in our tiny apartment. But our sales associate James Way, true to his name, found a way to help us get the right people at affordable price to disassemble it and re-assemble it in our living room. We’re blown away with the couch and James’s one-of-a-kind aftersales service and going the extra mile, the huge savings on re-delivery/assembly & big discount on the final sale price. A 5-star rating isn’t enough. If there’s 10-star rating, I’d give it in a heartbeat. So this is the least I can do, if you’re shopping for your new or next furniture, look for James Way at Ashley Secaucus branch.

Angel and Elvyn were phenomenal… Angel assist us through the store showing items for our AirBnN

I was greeted by Shanika. She showed me every bedroom set in the store, was respectful of my price point, and very knowledgeable. Plus, she was fun! My Dad loved her too!!! I can’t wait for it to be delivered!

Salesman did a bate and switch bought a kitchen set the one on display when it came my neibor was there i had to work totally wrong table tried calling the store got the ring of forever no answer then it hung up on me 10 times going to the store to get the table that I purchased bought over 9000 worth of furniture that same day

Stay away from this company. I got a furniture from this place few weeks ago. When I was at the store shopping around the sales men was trying to make the sale more convincing he suggested that I can get six months loan with NO interest and I can pay it within six months. So we agreed on the price of $900. After receiving the first statement from the bank, I noticed there was $950. So I called the bank and they told me there’s no interest but this is an annual fee. I have to pay a $50 charge that was never informed. And there is nothing they can do about it. So I called the place. I spoke to the manager and the manager told me i’m sorry there’s nothing I can do about it. As soon as the Sale leaves our office, there is no way of getting into the system and do anything about it. He told me to call the main number of the store. So I did and the person there told me I’m sorry sir there’s nothing I can do about it. You need to contact the place that you purchase the furniture and I told him already did and they referred me to you guys and he said I’m sorry sir but there’s nothing I can do about it. Just mention that I was there two days before the purchase and I was shopping around and the manager called me three times within 2 days to ask me if I’m gonna stop by to purchase the furniture. He never called me once to ask me if I solve the problem with the $50 overcharge because they don’t care after that. So I decided to pay off everything because it was not worth the stress. There is no way of me going back there again. Just be careful with the things that you sign they don’t tell you all the truth and then you’re gonna end up paying more than you supposed to.

Absolutely the best experience shopping for furniture I’ve ever had! Brandon is truly the kindest, most honest and sincere salesperson I have ever encountered! He answered every question, never made us feel pressure and was a pure pleasure to work with. Ashley Furniture’s in Secaucus, good deals and one amazing salesman!!

Dom was extremely helpful. He made this experience easy.

@ Secaucus. The sales reps were very attentive and shared useful information regarding pieces I was interested in purchasing to ensure I was making an informed decision. Highly recommend.

Compared to the other furniture stores in the area, this one has the best customer service. Santiago, patiently, helped us pick the right couch for our preferences.

Dom was super helpful in helping my parents find the living room set they were looking for! Angel was also great in assisting us. Excellent service and had a great selection of sofas. Will always keep coming back to Ashley’s. Thank you!!

So I was looking for a dining set. This is definitely not the place. Their dining set selection is minimal. However the salesman was very professional and upfront about their limited selection. Their upfront honesty was greatly appreciated. They do have great selections of other types of furniture.

It was an absolute delight to visit and find what we needed at the store today. Angel & Santiago were extremely professional and helpful. Thank you for everything!

(Translated by Google) Very good experience with María and the boy who helped me, thank you for having good salespeople in the store, thank you (Original) Muy buena experiencia con María y el muchacho que me atendió gracias por tener buenos vendedores en la tienda gracias

(Translated by Google) Very friendly, attentive, they explain in detail everything related to your purchase, they are a company with furniture of quality and elegance, totally pleased, thanks to Elvyn Freay, excellent service. (Original) Muy amables, atentos, te explican con detalles todo lo relacionado con tu compra, son una compañia con furniture de Calidad y elegancia., complacida totalmente., gracias a elvyn freay excelente atencion.

I want to make something clear, I love the couch I purchased from Ashley's in secaucus, nj but they lied to me when selling me their insurance plan with fake promises. They said it comes with a cleaning service and it doesn't. They sell you and when it's time to use your benefits they give you a different story. I was very unsatisfied and learn from me, make sure they put their false promises in writing! That way you can make a good argument and possibly get funds for false advertising.

The seller was very nice. He took great care of me and was very kind and very professional, was excellent

When we come to Ashley it always feel like we’re with family. Elvyn makes sure to take his time demonstrating things and answering all of our questions. He always handles us with so much care. He keeps us coming back. 11/10 experience all the time!

Desperately needed a 3 seat reclining soda. No frills, manual transmission, High Quality, I noticed many furniture stores in Hudson County, NJ. sell Furniture made by Ashley. So , we have a Ashley store in Secaucus, NJ. Spent sometime on line looking at the specs, viewing what I feel I could pay for, etc, warranty, etc. Went in, met the sales guy named James Way. I had a specific I wanted to sit in, wouldn't you know Ashley in Secaucus didn't have the model as a showcase. I,asked James to let me to now look around without being following. I wanted to sit on whatever you had. James Way gave us that window to discuss a major purchase between Us. I truly loved the choice I did make , it felt firm, a quality produced sofa made by Ashley. But I must say how much we enjoyed our sales person. I was happy with the delivery date, the price, the 5 year warranty, the actual inclined position was feeling good. I didn't hassle with price, James deserves his commission. HE is proud of what is sold in his store, His style and artsy way of dressing was so positive, simply a great person. I'm elated to have your sofa in my home. It felt so strong, built well, I , like James, stand proud with Ashley furniture for years to come and at my advanced years, this sofa will outlive me. I had to get something you offer in my apartment. Thanks, Fred.

Love the place and Victor is the best. He help me with everything I need .

Fantastic experience. They really worked with us and were thorough with every item we were purchasing. Lula was so patient and honest as she showed us around!

(Translated by Google) Excellent attention from the first moment I arrived, excellent guidance and description for the selection of the items, which are of very good quality. Great opportunity with the promotions and ease of payment, with what it offers, they have a variety of beds and furniture among others......all beautiful. They speak English and Spanish.... (Original) Excelente atención desde el primer momento en que llegué, excelente orientación y descripción para la selección de los artículos , los cuales son de muy buena calidad. Gran oportunidad con las promociones y facilidad de pago ,con lo que ofrece, cuentan con una variedad de camas y muebles entre otros ......hermosos todos . Hablan inglés y en Español....

Lula was a pleasure to work with. She was very helpful and patient while assisting me with picking a beautiful couch for my first place. I’m definitely referring my friends and family.

Santiago and Elvyn were extremely helpful. Very knowledgeable and professional. Great experience and can't wait for our couch and mattresses.

Pleasantly surprised at finding a modern sofa sectional! The service provided by Jason was above the rest! My husband and I went in just to look. I gave very specific needs and Jason listened. No aggressive sales pitch just good old business. Thank you for the experience !

Lula and Adam were awesome! Great service

Chris Cross provided excellent service to my mother while searching for new furniture. He wasn’t aggressive in sales (like some can be at furniture shops) and was very helpful with our questions.

Great atmosphere very clean. They weren’t very pushy. Answered all our questions.Chris Cross our sales person was awesome. Also had all the answers walked us through everything and actually told us some stuff we didn’t even know about it, which was great.

Excellent service at the Secaucus NJ Ashley store from Chris Cross. Friendly, Knowledgable and professional.

Moustafa was very knowledgeable and helpful

Wonderful stress-free shopping experience…Alniesha and Luis were super helpful, and took the time to understand my needs, wants, and desires They were even understanding when I told them I was going to shop elsewhere, but I came back due to the service they provided Thanks again!

Chris Cross & Adam were great reps when helping my partner and I finding a mattress that works for us. They were knowledgeable, patient, and personable. If you’re coming to Ashley’s definitely ask for either person, you won’t be disappointed. The mattresses are great too.

Chris and Adam were very helpful

Very good service from Chris. Thank you for your great work

This was my first shopping experience with Ashley and it was great! The sales team is super nice and friendly. Moose and Adam were very helpful and answered all of my questions. Delivery was quick and the guys were polite. Very happy with my experience and my new couch!

Chris Cross was a big help! He gave us so much information on the sectional we were interested in. He pointed out really neat features on the sectional. Chris made purchasing the sectional quick and easy. Thank you

My first time at Ashley's and my experience was terrific! I was greeted when I walked in and I received really great service from Shayan the manager and also good service from Ralfy! I looked at a few sofas and found one I really liked but then I went to Bob's to compare but there is no comparison. I came back and bought a really terrific sofa! The customer service also was a great and important part of the overall experience. I felt like family there. Thanks again!

I worked with Chris Cross while looking for some accent furniture and he was VERY helpful. I’ve purchased from here at least 5 times in the past and this was the most pleasant experience hence why I’m leaving this review. He was informative and not salesy. He also helped me with the price so definitely ask for Chris Cross

Jason and Adam were the most kind and helpful individuals ever. They answered all of our questions, helped us pick the best furniture suited to our tastes, and even provided us with refreshments. I have never met any worker as kind and dedicated as these two individuals. The service was the best and they were patient with us throughout our whole encounter. With Jason and Adam by your side you're definitely going to be satisfied with all of your decisions for modeling your home. Excellent quality materials and excellent customer service. There is not a store I could recommend more than this!

Great store. If you visit ask for Maria, she is amazing :)

Fabulous. Very sweet!! Knowledgeable!!

Amazing friendly and professional service. Thank you Chris and Adam.

Chris Cross and Manny were amazing. They helped us feel so comfortable and had taken the time to meet our needs with our purchase of a bedroom set and armchair. We appreciate how they did not pressure us at all and were very kind. Definitely recommend these sales associates!! Please request them!

(Translated by Google) Excellent service, very professional in their work. The salesman Jayson helped us with everything along with his supervisor. We recommend this store. (Original) Excelente servicio, muy profesionales en su trabajo. El vendedor Jayson nos ayudó en todo junto a su supervisor. Recomendamos esta tienda .

(Translated by Google) Jeyson, the best charismatic and super friendly salesperson, the super easy-going manager, everything is wonderful, look for them for any purchase, recommended. (Original) Jeyson el mejor vendedor carismático y super amable el manager super tratable todo de maravillas busquenlos para cualquier compra recomendado.

Victor was super helpful and very nice to work with for our couch and ottoman! We love it!

Our experience at the Ashley store in Secaucus was great and the person assisting us Lula Brown was very pleasant and helpful and made us very comfortable. People like that make shopping easy and we will definitely share our experience with family and friends. Thank you Lula 😊

Excellent service! Would highly recommend.

(Translated by Google) The boys were very friendly and respectful. (Original) Los muchachos fueron muy amables y respetuosos.

Lula was super helpful! She explained everything in detail, took time to hear what our needs were, and super friendly!!

Brandon at the Secaucus NJ location helped us out with setting up our new apartment. He was so helpful but most of all, he was patient with us. When we first came to the store, we didn't really know what we wanted so it was a lot of walking around and talking and he was right there for it all; talking us through everything. We came back about 2 weeks later with our decision and thank goodness he was here! We even purchased a mattress with his help. We definitely recommend him to everyone and wish the very best for him. Thank you so much Brandon!!!!

I bought bedroom furniture for my son in NJ but live several states away. The set was online but I had several questions.I called Ashley in Secaucus and received excellent service from Elvin by phone. He stepped me through the whole sale patiently and politely with no need to order online... price, payment, delivery, warranty all completed. I would recommend this store for full service. Thank you Elvin!

Chris was very informative and extremely a professional representative. I really enjoyed the whole process of buying your product in the store. 5 stars for Chris!

Omg, had the greatest experience today. Chris, the salesman, was absolutely great!! Kudos to Chris! Extremely satisfied customer here, will be back for more..

Victor Figueroa found us the best deal with a very fast delivery. We are super happy! Thanks Victor!

Great experience! Nice people!

Nice store, good choice

Excellent customer service. I really recommend this store. The sales manager Adam and sales associate Jason are excellent. They really made us feel very comfortable. I will be coming back for the rest of my furnitures. Thank you so much for all the help and patience.

Before going to Ashley, I had a very rude sales representative who was rude to us with no patience. Then we with to Ashley’s and met with sales representative Chris. I wish I can give him more than 5 stars because he was super sweet and understanding. My mom was very happy on getting her new couch, dining table, and chairs! Thank you Chris for helping us, and will definitely be shopping again in the future!

I had an awesome service with Shayan! He was very attentive with all the details from the store to our delivery. I was able to get my furniture within a week during the holiday season. I will definitely be coming back for future shopping specifically for Shayan!

I had an excellent experience with Adam, he was very helpful, knowledge and patient. I would definitely come back! Thank you!

"I had an exceptional shopping experience at Ashley thanks to the outstanding service provided by the sales associate “ADAM”. He went above and beyond, spending 7-8 hours patiently guiding me through every furniture item and helping me find the right ones especially a great mattress for my back pain. Special shoutout to Elvyn for his expert guidance on the mattress. The associates and managers were not only friendly but also incredibly knowledgeable. Overall, a fantastic shopping experience—I highly recommend this store!"

Myself and my wife had a great experience at Ashley the young lady that took care of us Miss Brown knowledgeable very helpful very professional love the personality she walked us to step by step by what we were looking for and what we needed definitely will recommend Ashley and the salesperson to go see great job

(Translated by Google) It's a place that doesn't change. (Original) 변함이 없는곳이네요

I really enjoyed the store.

The salesman Chris Cross was very professional and knowledgeable of all products. I would definitely recommend friends and family based on the service I received from Chris. He is an asset to your company.

Great experience at Ashley in Secaucus this afternoon! Shayan helped find exactly what we were looking for and explained the delivery process so we know what to expect. We have purchased furniture from Ashley before and would not hesitate to go back again.

Shopped for bed and mattress at Ashley Secaucus with Chris, great experience - he was very patient and caring as we took some time to make up our minds. Highly recommended!

Hi, is Ernie, I really love actually everything that you have in the store, I’m so very happy about what I purchased and I can’t wait until it gets delivered, thank you so much for Elvin who took his time to help me as a customer, ver nice and pleasant, GB you all

Chris was very knowledgeable and helpful. He made it a pleasurable experience

Great customer service. We are replacing furniture that we bought at Ashley 19 yrs ago. Their furniture lasts a long time.

Had an outstanding experience at Ashley Furniture in Secaucus, NJ! Purchased the Havalance dining set, queen bedroom, and Morren Living Room set. Brandon B. provided excellent assistance, making the whole process smooth and enjoyable. Highly recommend!

Moustafa Elgabk that helped me was very nice he knew about all the beds. He took time and I appreciate his work .

We had a great experience with Shayan! We were in the market for a sofa and had many questions. Shayan was knowledgeable and very patient in answering. He was professional and helpful throughout the process.

I sent my son and his girlfriend in to pick out a mattress for Christmas. I live out of state and could not do this with them. Oscar was great! He was knowledgeable and informative and open to speaking to me on the phone to allow me to be apart of the process. We selected a Sterns and Foster. They are looking forward to a better nights sleep. Thank you Oscar!

This rating for my overall sales experience only since my item isn’t scheduled to deliver at the time of the review. Santi was extremely helpful while not being pushy. I needed to return for the purchase and Santi graciously connect me with Sanchez who was equally as helpful and got me in and out of the store. Ashley utilizes a text message system which is convenient and makes follow up communication with the sales associate earlier. Overall a good sales experience!

We had a great experience with our salesperson Elvyn. He was very patient and passionate in making sure we were comfortable and satisfied with all of our furniture options. We are first time parents and buyers so he made the experience overall easy and worth buying. Thank you so much Elvyn- Anais & Jorge!

Great experience at Ashley’s with Oscar. Very professional and helpful. Made the process very quick and easy!

My experience with Shayan Touhidi in the Secaucus NJ store was great he knew and understood what I wanted and exceeded my expectations I’m happy and waiting for my delivery to come to set my new living room thank you!! Shayan you made this shopping experience great

I purchased a queen size frame in July, to be delivered in the month of September. Upon receiving my order my experience with this establishment has been hell. The craftsman who are constantly sent out tells us there’s nothing more for them to do. In so little words they let us know they are only being sent out to shut us up. After a second visit and the problem still not being fixed. I was offered a refund of $200 to have the problem fixed myself. So we go to fix the problem and we realized the boards installed were not even properly installed. We were previously told that their products are weighed to hold up to a 1000 before distribution. Me and my partner combined aren’t even 400lbs, and we are two men. I guess the products aren’t made for two men to enjoy. I am over this product and this company as a whole. This has truly been a nightmare of an experience

I worked with Oscar Perez, in the store of Secaucus New Jersey. Let me do a breakdown for you people out there. A lot of the people at Ashley furniture are really nice and soon as you walk through the door you are greeted. The first person that caught my eye was Oscar, he had this aura about him that suited my wants and needs. If there was a question that he did not know he would ask his superiors if anything needed. He is very truthful and honest. Very skilled and product knowledgeable was on point! He helped me decide on which couches I really wanted. Although there's a lot of expensive pricing he did help me out a little bit. Made the deal more better with the delivery process and if you are getting a couch definitely get the 5-year warranty! So the opening for schedule delivery was on Halloween which was perfect because I'm off this day and I just got my stuff! I am SUPER HAPPY with the purchase! Thank you so much Ashley Furniture Team! I totally would recommend anyone that is looking to buy Furniture for there apartment or home and Go see Oscar Perez! #1 Top Tier Store with the Best Furniture!

We had the pleasure of meeting Oscar. He was very pleasant to work with; not pushy whatsoever. Definitely did his due diligence. Thanks again!

great experience. Mustafa made is so easy and was so professional throughout the whole process. definitely will be coming back in the future.

The best ser vice. The store manager, Manny, provided an outstanding service. When you come to this store, you need to ask for Manny. He is the man!

Manny is hands down the best store manager and was extremely helpful and attentive. I cannot recommend him enough. We look forward to making our next purchase with him as well!

We had a very great experience ordering our sofa from this store. Kassandra was knowledgeable and able to help my family and I find the sofa that our family. Highly recommend Ashley and this store in Secaucus

Maria helped me and was very efficient and professional. Great shopping experience. The manager Manny was also amazing. Very personable and helpful. Will be back.

Elvyn was very professional and helpful through the entire process. Met us at the door as soon as we walked in and assisted us all the way through with any questions or concerns we had. Thank You!

Victor was excellent! He knew exactly what we needed, answered all of our questions, was very knowledgeable about mattresses and how to help with breathing at night. He got us in and out in a timely manner and was all around excellent.

Recent experience with Ashley Furniture was very shocking. As a customer, concerns was not taking seriously and was given a lot of run arounds. Competitors like Wayfair offers far better customer service and shows they value their customers. Sadly for a company this big, I would expect far better service.

The salesman was very professional, courteous and provided details about the product I was purchasing. Family staff

(Translated by Google) Very good and friendly attention, everything quick and easy 👍 (Original) Muy buena Atención y amable, todo rápido y fácil 👍

Chris Cross was so amazing & attentive!

Brandon was great! He answered all my questions and made sure I was happy with my decision.

Victor is great if you go please look for him Amazon service

Victor excellent person

Amazing customer experience. Oscar is the man. He helped us through the whole process and did an amazing job! Great experience and excited to receive the furniture!!!

If you’re shopping for furniture I highly recommend Ashley’s in Secaucus. Staff was personable, knowledgeable, professional and made our experience such a pleasant one. A huge shoutout to Santi and Oscar for their patience and genuine interest in helping us find the perfect pieces.

I had a great experience buying at Ashley furniture in the Secaucus location. Chris Cross was a true professional. He was patient and very knowledgeable. Truly one of the best in-store experience I’ve had.

Santi helped us with our new living/dinning room sets! He was very helpful and friendly!! We are soo happy with our purchase, Thank you Santi!!

Elvyn the sales representative was extremely informative and not pushy. Explained everything in detail about the matress. He was very considerat to my needs of what type of bed I needed.

My salesperson was Victor. I dont think its possible to have received better service ! He was on point. Very pleasant and helpful. Ask for him if u come visit.

Our experience with James Way as well as Maria in the Secaucus, NJ store has been nothing short of top notch. We started coming in 2022 while our renovation was just getting started. The original piece of furniture we were considering was a dinette set. We kept coming but never buying, only window shopping. James remained patient. Fast forward to summer 2023 and we ended up buying an entire bedroom set then added a couch later then also added a mattress with Maria's help. We now needed one more piece of furniture for our guest room and it was a sofa sleeper from the outlet. James said come on in and I'll help you with it. So not only are Ashley prices amazing, the furniture is exceptional quality. James is an A+ salesperson. Very knowledgeable and patient and no pressuring. So very happy ww worked with him on everything. Tyrone & Jeffrey

Great experience

Excellent experience at Ashley with Chris Cross and Moustafa. They were patient and flexible to our needs. Highly recommend if you are looking for a relaxed experience with superb service.

Oscar was a great help and very patient to deal with. We are very happy with our purchase. He is also very informative and a pleasure to deal with. We also met Manny who is also patient and helpful. We have been a customer for many years and never disappointed with the merchandise.

Shoutout to Victor for being just as personable as he was knowledgeable! He made selecting our guest room sofa couch efficient and enjoyable by going above and beyond to ensure it was delivered in time for our first house guest! I would highly recommend asking for him at the door if you are planning on stopping by Ashley in Mill Creek for any of your future home purchases :)

Very helpful

My boyfriend and I went to Ashley to get a couch for our apartment and we are so pleased with the experience. We were greeted by Chris Cross who was pleasant and extremely helpful. He explained our options but also let us walk around and talk amongst ourselves. He was not pushy and let us take our time on our decision. Chris not only was patient with us but got us the best deal possible. We are so happy with our purchase and experience at Ashley Furniture with Chris!

Evelyse was great and super helpful!

Chris C. was so helpful and knowledgeable. Worked with my mom and me to find the perfect couch I’ve been searching for. His no pressure approach will have me coming back to Ashley in the future!

(Translated by Google) I love the service there, they serve you immediately and they solve your problem (Original) Me encanta el servicio que hay te atiende inmediato y te resuelven

Santi had excellent customer service and we appreciated his help so much. Definitely would recommend to go to him with any questions, concerns, and guidance with any of your future furniture purchases.

(Translated by Google) Very good service: Manny is an excellent human being, even though I did not buy everything I had planned to buy, he always helped me with the same cordiality at all times, one hundred percent recommended (Original) Muy buena atención: Manny es un excelente ser humano, a pesar que no compre todo lo que tenía planeado comprar el siempre me ayudo con la misma cordialidad en todo momento, cien por ciento recomendado

Walked in and was greeted by Oscar, who was knowledgeable and attentive. Highly recommend seeing him for your furniture needs!

Hey this place is amazing. Chris Cross, was so nice and helpful and He took care of every. The Manager, Manny, is an amazing guy and he went above and beyond for us. Worth coming here. 👍👍

(Translated by Google) Mickey excellent service (Original) Mickey excelente servicio

I just bought a couch approximately 4 months ago. It’s been fixed three times since then. I find it mind blowing that I have to have a brand new couch fixed that many times in such a short period of time. I haven’t even paid the couch off yet!!! There customer service support told me that they couldn’t replace my couch! That the only thing they could do was repair it!!! That’s insane to me!!! I will never purchase anything from them again!

(Translated by Google) Oscar, excellent service (Original) Oscar, excelente servicio

Excellent Customer Service Mr. James is amazing and very knowledgeable. Great experience

Came with my mom to get a bed set for her and her preferred language is Spanish. We was helped by Manny who speaks Spanish and was super helpful he helped her get a confortable bed and dresser made sure she liked it and felt confortable. Also got us coffee and water! Absolutely impressed with his service, I am a sales rep and I can tell he works great, and im sure my mom will only come if Manny is available. Please go and ask for him.

I bought three pieces from here thanks to a great customer representative named, Manny. I don’t leave reviews but he was awesome and I had to leave a review.

James was a really good sales man. He wasn’t pushy at all . He also offered us the best price. I will definitely be back again

"Ashley, your furniture store is the best! Everyone is very welcoming. Oscar did an excellent job explaining everything. His professionalism and service were top-notch. Highly recommended!"

We went to this store to buy a new couch because a salesman at the Fairfield store was rude and obnoxious. Justin only cared about his sales numbers- our feelings and needs being irrelevant. When we arrived at this location, Chris Cross was our advisor/salesman and he was wonderful! Very respecting of us wanting space and to be alone as we looked at different couches, then when we were ready to buy he was available and super nice and helpful!! Great experience at this store, especially with Chris ❤️

Chris was amazing. He was very attentive and smart about all the products we ended up purchasing. We came in to compare and contrast prices only and we didn’t expect to buy and Chris really helped us realize the value in the mattress and bed frame so we decided to buy today. He is very polite and straightforward which helped me and my girlfriend decide on the perfect mattress for us. I will definitely recommend Chris to be your sales person. In addition, Manny, the manager was also great and transparent and made sure we were happy with our selections. This was an overall positive experience.

Our sales associate Evelyse was the reason why we purchased from Ashley. She was extremely knowledgeable on the mattresses and was really easy to work with. She was also able to accommodate all our needs. Look for her if you’re interested in a mattress.

It was an awesome experience with Dominic. He assisted us with our decision but wasn't pushy. He was extremely knowledgeable about the items that we were interested in and was overall a very nice and down to earth person who made us feel like he genuinely cared. We will be rotary customers for sure.

Great service all around. Mouhamad showed us all the different options according to what we were looking for. We found what we needed and he really tried to help us find it. The options were great and he was very kind and interested in helping. Highly recommend it.

Victor was a pleasure to deal with… if you’re going to this location I highly recommend seeking his help!

Manny showed us the furniture we were looking for our home. He was very helpful and welcoming. And we booked our furniture with his help at Ashley.

Chris was amazing in explaining everything and making the process super easy. This is my first time moving into an apartment and buying furniture and he made it as painless as possible. Thank you Chris and Manny!

Our salesperson Chris Cross’ ginuine interest in helping us find a good mattress and bed demonstrated his commitment to ensuring our needs. Thank you for the great service!

Chris cross Thank you so much for all your help

(Translated by Google) Manny very attentive and took his time to serve me. (Original) Manny muy atento y se tomó su tiempo para atenderme.

(Translated by Google) Super kind and patient. I recommend it 100%. Excellent service. Santiago is a tremendous salesman. (Original) Súper amable y paciente. Lo recomiendo al 100%. Excelente servicio. Santiago es tremendo vendedor.

(Translated by Google) He is very attentive and helpful. I give it 120% (Original) Es muy atento y servicial. Le doy un 120 %

Excellent help so appreciative

Carmel

We had a very nice experience at this store with Steven and Jenniene. They helped us with the design choices and made the whole experience so smooth.

(Translated by Google) Super attentive and friendly Mr. Manny for the attention, very professional. (Original) Súper atento y amable el señor Manny por la atención, muy profesional.