Ashley Store Toms River, NJ

10 out of 10 from the purchase to the delivery

David provided excellent customer service at Ashley Furniture in Toms River, NJ.

You were all great 👍 delivery was great👍furniture was beautiful!!! Great prices!!!!

After a disappointing experience in the Brick location, I would not recommend shopping in this location, I called the Tom's River store, to ask about fabric swatches. I was connected to Dave Cerreta who was knowledgeable and asked that I drop by to see the color swatches I was asking for. We ended up purchasing the sofa we wanted and gathered information about mattresses for our move. Thank you Dave for restoring my respect for ASHLEY. Excellent customer service

Very poor Ashley's experience in Toms River, NJ. I purchased a bedroom suite on 5/18/2025, it looked like a good deal. Until I read the itemized list on my receipt. I tried calling all day but no answer, I knew they were open. They substituted without my knowledge the type of mattress I wanted. I immediately returned to the Toms River store and demanded an explanation. Apparently this normal business for them. Take advantage of the elderly! I was told by Masood that to just refuse the delivery of the items in dispute and they will credit me. Well here we are three [3] weeks now, just crickets. Piss poor customer service. Little do they know that ignorance does not relieve them of their responsibilities to the customer for damages in a court of law. Buyer beware... Do not shop this Ashely Home Store at 635 Bay Ave Toms River NJ 08753 or be sorry! I would give them ZERO Stars if I could!! Update... no response. Its been 30 days... That is called theft!

Elisa & Alyssa were great 10 out of 10

Came in to looking for a couch and ended up making a decision and purchasing all in one visit. Definitely recommend using Ashley

Elisa was very helpful and no pressure

Great experience I had looking for new couch and mattress, Elisa was great sales person so helpful and educational learn a lot, Ashely furniture has beautiful furniture

We had a great time picking out furniture for our new house. Elisa helped us out incredibly, and would highly recommend her to anyone!

Damon was the perfect sales person for us. Listened to our needs and showed us the area of the store to look on our own. If we had questions or needed help he would gladly help. We ended up buying a living room set and took advantage of sales pricing. Damon provided a pleasurable shopping experience.

Cindy and Mike were fabulous! Cindy is quite knowledgeable in all the products at Ashley! A large selection of furniture!

Damon was great and made the process seamless! So grateful!

Elisa in Toms River was wonderful and knew EXACTLY how to help me color match a family piece! She also made sure I got the best price possible!

Damonn was a great help to get us what we needed!

Giovanni was the best sales associate huge thank you! The couch comes to the crib super quick which is good to know. It has zippers over the upholstery so you can wash them if you need to. They offer 5 year protection if anything happens to the furniture and you don’t need to pay for it right away which I appreciated. I’m really happy with the feel of the material and the color in the photo is the one I liked, although it comes in “Dune” which is a brown shade. And the pillows are included in the price**

They sold me a protection plan that are scammers.. Lied to me and told me that I would receive a check for the amount my couch was worth if I didn’t use the warranty within 5 years !! I received nothing of the sort and the scammer protection plan denies every claim you put in with them scam scam scam Ashley furniture you should be ashamed for selling this to people

During our interaction, the sales staff at Ashley Furniture in Toms, especially Damonn, was very professional and courteous to my wife and me.

My hubby and I went to look for a sleeper and recliner for our basement. Damonn helped us and worked out a great deal! He was very patient, friendly, and worked to get us the best deal. If you are looking for a salesman who isn’t pushy, and who will give you the best deal, Damonn is the guy. Thank you!

Just purchased a new couch and beautiful recliner. Had the privilege of working with Mr. Damonn. He made the whole experience very easy and enjoyable! Damonn is very friendly and professional and did not pressure us at all. Would highly recommend him as your salesman!

Cindy "Cinderella" was great!! Will definitely doing more buisness with her!

Damonn was amazing! Highly recommend asking for him!!

Damonn was very helpful and patient while shopping for a couch.

Lisa is phenomenal!! Highly recommended working with her and the team, gave great advice and helped us throughout the whole process. Ask for Lisa you’ll love her!!!

Excellent detail to service by Damonn..

Damonn was very helpful. He took his time to show us many sets. He priced evetything out to help us stay in our budget. He was kind and helpful. I will def. Recommend him to friends.

Damon’s the man! Smooth and easy process. Great deal on an 8 top table.

Elisa was bery helpful

We went to look at a couch and the salesman by the name of Damonn was the best person around. Very happy with the purchase and sales person

Really great customer service. Made us feel really welcomed. Damonn is the best.

Damonn was such a pleasure to work with. He was very helpful without being too pushy. He helped my husband and I pick out the perfect couch that was best for our family.

Damonn was great he took care of everything my wife and I needed ask for him when you go in very nice and approachable

Damonn was very helpful and patient in helping us find what we wanted. He was very knowledgeable about the products and help us find what we needed.

Damonn was fantastic! He was knowledgeable, polite and easy to get along with. He did not stalk us around the store like some sales people do. He offered us a fantastic deal and he will definitely have our business as long as he’s there!

Very helpful!

Damonn helped me purchased my table for my dads birthday he was very helpful and a did such excellent job I will be coming back for more furniture!!!

My husband and I went shopping to find furniture for our new home. The sales associate, Cindy, was our saving grace the entire time we shopped. She was patient, kind, and enthusiastic to help us find furniture that was right for our family. She worked with us and even gave us suggestions for what would work in our home. Chet was also incredibly helpful. We bought a bedroom set that only had one nightstand, and Chet took the time to find a matching nightstand at a different location. The entire process was smooth, and we will definitely be back to buy more furniture from Cindy and Chet. We would recommend the Tom’s River location to everyone!

Elisa was extremely helpful!!!

Damon was very professional and personable. No pressure and helpful… not to mention patient!!

Dammon was awesome today while helping us get new furniture for my son! He was helpful, friendly and accommodating with our request!

Damonn in Toms River was terrific, nice and helpful

Damonn was great and very helpful and showed all the various options.

Damon was very helpful with our purchase. He made sure we saved on shipping and got us the best price.

Elisa was absolutely wonderful! She was incredibly helpful with our purchase of a couch! She walked us through all the different sizing options with us and was also so patient with us! Thank you Elisa! :)

Cindy Help us a lot.. She was great person to deal with, extremely Knowledgeable and had always an answer or solution to our concerns.. Me and My wife will rate her 10 out of 10.. loved the experience at the store!!

Ashley Furniture in Toms River has the most beautiful furniture and my sales person Cindy Serratelli was extremely professional! Fun too!

Elisa was awesome!!!!! Very knowledgeable & an absolute pleasure to deal with. Will definitely shop at Ashley Furniture again.

Elisa was wonderful and found me the exact color sofa I needed. The cherry on top was the 2 grey chairs for my kitchen set. Loved coming in to your beautiful showroom. Easy financing too

Amazing experience with Damonn purchasing our new flooring showroom chairs and benches!!

Damonn was very helpful with picking out my new couch!

The furniture we picked out and purchased was exactly what we were looking for. Both in style and price. Elisa was super helpful. She explained everything clearly and offered us attractive discounts. The entire process was easy and quick.

Love it

Damonn was great to work with. We came in for a couch and left with a bedroom set and mattress as well. He was super helpful and knowledgeable of the company and offers. Highly recommend going to see him!!

Damonn was absolutely a pleasure to work with. Very helpful and attentive. Not once did he pressure us, he gave us our space to shop around and helped close the deal. Highly recommended

Damon Great salesman I will come back asking for him in my next purchase at Ashley

I have not yet received my furniture

Found exactly what I was looking for in a matter of minutes. The salesman Damonn was courteous, polite, friendly,and didn't pressure us at all,but was around when we had any questions. Great experience.

Sharon was so helpful, patient and kind. I will come back and request her. Excellent customer service!

Damon was the ultimate salesperson. He greeted us warmly, gave us some helpful information and then let us wander. Periodically he would check on us and when we were ready to buy, Damon was very helpful. Kudos to him!

Shipment was on time. Did not arrive assembled as I was told.

UPDATE: Cindy contacted me and resolved everything very quickly. Sent a new part within a few days, and technician came out and fixed the recliner very shortly after. Very impressed with the follow-up and communication. Thank you for making this right! ———————————————————— We always buy our furniture from Ashley and it has always been great quality at an affordable price. However, our most recent purchase has been greatly disappointing. We purchased a recliner in August of 2024. The recliner has a 1 year manufacturer’s warranty. After a few months of use, the foot rest would not raise when pulling the handle. We had to manually pull it up, and it was very difficult. We called Ashley and they (eventually) sent a “technician” to repair the recliner. After a lot of banging around at the back of the recliner, the technician said we were all set and he left (no explanation on what the problem was). A few weeks later, the issue happened again. We called Ashley and followed every instruction to send them details. We FINALLY were contacted by a representative and were told that the “technician” notes stated that the issue was due to customer use or something along those lines. We were told they would send a technician to repair it for $400. Absolutely ridiculous! My husband is the only one in my household who uses the recliner, and we do not have children. This was not due to any type of abuse. This is a brand new recliner and should not have these issues. We did purchase a protection plan, but they will not do anything until the manufacturer’s warranty is up. This is completely unacceptable and we will not be purchasing anymore furniture from Ashley. We have never had issues with the furniture itself until this most recent purchase. Shame on them for losing a customer due to their unwillingness to fix an issue relating to the defects in THEIR furniture.

I bought a sofa and recliner chair. Damonn was our salesperson and he was great! Super friendly and easy to talk to, not pushy, gave us all options, and knowledgable about the products. 5 stars for him and the shopping experience!

Elisa was absolutely phenomenal helping us pick out a new sofa within our budget! She wasn’t pushy and made the entire transition easy and stress free! We will absolutely be back in the future! Thank you, Elisa!!

Cindy was wonderful. She helped us feel confident in our decision. She gave us great ideas about how to fill our room layout.

Nice selection of furniture. Wanted a small sectional and finally found one. We saw many there, and there was no pressure to buy.

Thank you Nikki for your help

Awesomeness!! Sales people, management everyone. We have been shopping at Ashley furniture for years and everytime our experience is always awesome… Cindy you are awesome and thank you!!!

NIKKI WAS GREAT AND SUPER HELPFUL !!!;;

Elisa was amazing!!!! Such a pleasure to work with!!!

Friendly and excellent service

Nikki was great!

Elisa was super helpful and kind from the moment we walked in. The unfortunate part was when we left we thought we were going to get the furniture delivered quickly. We were informed we just needed the base. Everytime I call now the base hasn't come in. I called last week and Ashley furniture said the base was coming un on the 10th of March. When I called today they said it wasn't in and now we are also missing some parts of the sofa. So now this good experience has turned into a nightmare because we feel like we are getting the run around.

ELISA WAS VERY HELPFUL AND PATIENT IN HELPING US FIND EXACTLY WHAT WE WERE LOOKING FOR! SHE WAS AWESOME!

Elisa was great. Patient, caring and just a wonderful person!

Nikki was a fantastic salesperson !

My husband and I walked into Ashley furniture while running errands to browse with a few notes of what we were looking for. Elisa walked us through the whole store showing us numerous items and pin pointed exactly our vision. We appreciated her help, advice and genuine perspective. We will be back asking for Elisa for future home purchases!

nikki and chelsea and masoood were very helpgul

Nikki and Chelsea were so great people that took care of me with my purchase! I have no complaints ! So well knowledgeable of their products! ! thank so much for their help!

Elisa was absolutely beyond helpful and amazing, we couldn’t have found our dream furniture without her! Can’t thank her enough!

Elisa was phenomenal ! Excellent service

Nikki Cassidy was great!!!

Nikki was awesome.

Nikki was fantastic and helped us with our purchase!!

Do not buy anything from this store. They deliver damaged merchandise. They say they are going to repair the junk furniture. But they don't show up. One regretful purchase will never buy from them again.

Nikki and Chelsea helped very much and made everything very easy and quick! Thank you

Great experience! Wonderful salesperson Nikki! She could not have been more helpful and got us our dream couch .

Nikki helped us make a decision and we found the best option for the size of our room. Thank you

We just bought a new mattress from them. Nikki was a good help. Good job!

Nikki was great to work with and went above and beyond. Couldn’t be happier.

My family & I went in today to look for living room furniture, George helped us as soon as we came in, he was extremely helpful! Awesome guy, 10/10! Thank you again!!

Thank you Nikki and the rest of the staff for your help. And making the experience a pleasant one.

Nikki was super helpful and so was the rest of the staff. Can’t wait to enjoy my new furniture.

We had an excellent experience with James. He was patient and gave us space to discuss our decision while also answering our questions. He was very courteous and professional. We truly enjoyed this buying experience!

James did a great job helping us find what we needed!

I had a great experience with Nikki she helped me a lot and Masood stepped in he is a wonderful guy for helping me get my things in time and Chelsea behind the desk was so nice!!

james was awesome! came in for only 1 mattress and left with 2!

Nikki was wonderful so sweet welcoming and professional. More than caring she went out of her way to make sure we were satisfied. Ask for her when you shop. You won’t regret it!!

Very patient and informative a very pleasant salesperson

Nikki our sales rep. was excellent. Helpful and knowledgeable. Great experience, made our transaction pleasant and easy

Absolute worst customer service, after they basically force you to purchase the warranty for any furniture purchased they refuse to be of any help when you call with an issue. Will NEVER return and always recommend my family and friends to go literally anywhere else to purchase furniture.

George, was a great sales man, helped alot with picking out what we needed.

George was very helpful with our couch purchase!

James thank you also putting up with my husband

Elisa helped us find a new couch for our living room which was no easy task due to the unique dimensions we were up against. She was able get us a couch that fits perfectly, three options to choose from actually, the color we love and it was in stock! If you’re looking for any furniture go see her at Toms River Ashley furniture.

George was the best

Nicky was very helpful ! She explained the sales and showed me several bedroom set

We LOVED Nikki! She was the sweetest most helpful person. However, we did not appreciate the way Shawn spoke to both Nikki and to our family. It was very off putting and uncomfortable to have someone talk down to another sales associate on the floor in front of potential customers- especially one who seemed so kind and so patient.

My fiancee and I visited this store three times before we finally decided to purchase our new couch. We worked with James and he was great in every aspect. We showed him the room in which we wanted to put the couch in and he gave us a bunch of suggestions. He was never pushy, didn’t try to sell us on something we didn’t love. All in all, 10/10 experience. Thanks James for your help, and patience along the way !

Just left Ashley and purchased a BEAUTIFUL new couch with the most amazing sales associate, Cindy. From the moment I walked in, she knew exactly what I was looking for, helped me work through every detail of spacing and design for the space, and made the process so seamless and easy! HIGHLY recommend and will be back!

Very helpful!

Wonderful experience with James !!! Very informative and helpful!!!

Nikkie was great

We loved our shopping experience. We didn’t feel pressured and felt very comfortable during our furniture search and purchase. We would recommend James to anyone!

Thank you for helping me purchase a beautiful sectional James!

Store is very clean. The employees are very helpful. This store is pretty pricey for their furniture imo though.

We had a great experience with George. He was very knowledgeable and helpful. He understood our needs and worked with us to get a great deal!

Nikki, Shawn and George were all great to work with! We were very pleased with our purchase!

James was great!

Nicki and the team were fantastic. We looked elsewhere and came back to Ashley. Great quality and customer service

George was amazing. I would definitely recomend him.

Kayshley (sales) and George (manager) were a huge help. They stayed late to complete our purchase. We felt well informed and they were so helpful. They’re knowledgeable and kind.

Excellent service and prices. Great salesperson

George did an amazing job. His customer service skills are incredible! Always very informative and personable. This was our 3rd purchase with him and great experience every time. He is the reason we keep coming back to Ashley’s.

Nikki was very helpful and helped me get a great deal. She gave all the information i needed on my purchase and was did not pressure me to buy in any way. She was respectful and kind, which was a pleasure. I appreciated that. I look forward to my purchase being delivered!!!

Nikki was a great help to me with making my selection ans purchase! She want above and beyond!

George was great! I showed him pictures of our living room and dining room and he helped us pick out what would look best! It was a great experience working with him and he took the time to help us determine what would be best for us and our space. 100% trust is design choices😁

George was absolutely amazing with answering all the questions we had. He was so patient and knowledgeable in every aspect.

Went to look for a couch and dinning room set , had George help us and he was awesome made the experience easy

We went to Ashley furniture today to look at options for a new family room set. We were greeted kindly upon entering And the sales associate who helped me, Cindy Seratteli, Was super knowledgeable and helped me find a set that was perfect for my family. I have five children high school through pre-k in my home and didn’t want something I was gonna have to constantly be worried about. Cindy helped Me to find something that was super comfortable in a price range that I felt good about with having that many kids in my house. I’ll be back soon for a new bedroom set!

Super fast and easy! James was very nice!

Nikki was a great help. We had limited time to shop and very specific requirement. She understood our ask and was very knowledgeable about the furniture. Thank you for an easy purchasing experience!! We will be back to shop for the rest of our new home!

George was fantastic. Knowledgeable honest and very professional . Give him a raise! .

James was extremely professional and knowledgeable about the modmax set. Everything was processed very quickly. An absolute pleasure to work with.

Nikki Cassidy Was very pleasant & helpful!

Nikki was excellent, very professional!!

George at Ashley Furniture Home Store in Tom’s River NJ went over and above to make our experience effortless. He was a pleasure to work with, personable, listened, knew exactly what we were asking for and yet still took the time to walk with us as we looked at other options. We purchased his first suggestion based on what I had described I wanted. He was not pushy and no pressure. I would go back just to buy something again from him!

George is the absolute best at showing .e around and paying attention to detail in exactly what we wanted. He was patient and very knowledgeable in all aspects. Very friendly and professional. If you ever come to Ashley ask for George!! You won't be let down!! 😉

I recently was on a search for a new sofa recliner set. I had been to a few furniture stores and wasn’t finding anything that I liked. When I stepped into Ashley’s I was greeted by Nikki who was my sales person. She did a great job at helping me find just what I wanted. Everyone at Ashley was super helpful and accommodating. The manger Shawn went above and beyond to help get my items delivered quickly. If you’re in search of some new furniture I highly suggest stopping in Ashley’s.

George was amazing! He was professional and just the right amount of attention. He was helpful explaining the quality and points for attention of the furniture. He was also just the most likable furniture sales person I’ve encountered! Thank you for your help George!

Great help. Went to three stores before here. George was the best, very knowledgeable and great manners. He didn't creep around md follow us around, the store but was there when we needed him.

George at the Tom’s River store went beyond trying to help me pick bedroom furniture which his choice was perfect !!

James was excellent helped me figure out how the couch would fit in my space. Very knowledgeable and helpful

Nikki was wonderful helping my mother with her mattress purchase.

Nikki Cassidy was our salesperson, very very helpful, and professional. I most liked how friendly she was, put us both at ease from the start,

Just purchased a sofa at this location and my salesperson Nikki was very personable, friendly, and helpful throughout the whole process. Thank you and the staff for all of your help!

James our salesman was AMAZING!!!!! Was so personable and warming and didn’t pressure me at all. Let me look around and helped me when i had questions. Made my experience so easy and fast!!! I would highly recommend James and this location to anyone!!

James M. At the Toms River location was beyond knowledgeable about architecture, design aesthetic and the approach to purchasing. We're thrilled and wouldn't have been able to choose so effectively without his professional assistance. Very grateful!

Had a great experience, found just what we needed. James was a great help. Thank You

Cinderella was 5 Star. Knowledgeable and customer oriented. We will be back. Magical.

George was extremely helpful and very personable, and knowledgeable. Made bed shopping a great time! Also a great deal on everything !

A very quick an pleasant experience. I love my two pieces I bought.

(Translated by Google) Excellent service, kindness, from the beginning, he explained to us everything regarding the item we would be purchasing, he was very specific with every detail and gave us price options, delivery services. We are very grateful to Jorge, I am sure that we will buy again and contact Jorge in our next purchases, thank you (Original) Excelente atención amabilidad desde un inicio nos explicó todo lo concerniente al artículo que estaríamos comprando fue muy específico con cada detalle y nos dio opciones de precios entrega servicios. Estamos muy agradecidos con Jorge estoy seguro que volveremos a comprar y contactar a Jorge en nuestras próximas compras gracias

We’ve shopped at Ashley before and as always everyone was great.

The sales person michelle took her time and showed us around the store. It was a pleasurable shopping experience

Excellent customer service! I can’t say enough about all the store associates and the store general manager, Shawn who went above and beyond to see that I had just what I needed. I highly recommend this Toms River location! Kathy R.

George was courteous knowledgeable very patient and helpful throughout our purchasing process

George was extremely helpful and was very knowledgeable. I highly recommend coming to Ashley Furniture for all your furniture needs.

George was great! Very helpful! We got a beautiful couch.

George was an excellent salesman. Our shopping experience was no pressure. George was available when we needed him to answer questions, but he did not hover and gave us our space to shop. His knowledge of mattresses and the quality of the furniture was extremely helpful. It was a pleasure doing business at Ashley’s due to George and his professional and pleasant manner.

George from the Tom’s River nj location was amazing. He was patient, worked on a great deal for us. Ashleys and george and the rest of the staff was all friendly and professional.

We worked with George over at the Toms River location. He was knowledgeable and made the entire process really easy for us, and we left feeling like we got the best price available. I highly recommend paying him a visit!

GEORGE WAS AWESOME

George was very friendly and helpful !

George was super helpful and patient!!! He did a great job helping me!

George went above and beyond with measurements to drawing out our living room layouts. Def will be back!

George was a great helper

Cindy was professional and super friendly. Purchase process was fast and easy. Excellent experience

George was extremely kind and helpful. He was patient helping us choose a couch and went over all the options! 5/5, would recommend!

George was amazing and so helpful!

Great experience today! Can’t wait to receive my new furniture. Thank you Cindy you made this experience so stress free!

George was amazing in helping us pick out our new tempurpedic bed with an adjustable base. He got us a great price and threw in lots of extras! We are very appreciative of the hassle free experience with had buying a new bed all thanks to George!

Michele who helped my husband and I to purchase sofa was very helpful and friendly great service and manger very willing to get what we needed. Great experience !

George was super helpful in picking a sofa for my needs. He also gave me multiple opportunities to share my options with my husband who couldn't join me in the store. Great selection to choose from. Thanks so much George! And another huge thank you to Bruno who took care of me at check out time. Let's go Mets! Highly recommend Ashley's Toms River store!

Team was extremely helpful. Jag was patient and knowledgeable

George was helpful, knowledgeable and efficent!! And it was on sale!! Great experience!

George was amazing help!! He was very attentive and so personable. We will be back here again just for him!

George was great. He let us browse freely and was available when we needed him.

Best customer service from Angelina! Listened to what we wanted and worked with us to get the right price. Thanks Kayshley for your friendly assistance!

I just wanted to say thank you to Angelina. We had a problem with the furniture we ordered and she went above and beyond to help us resolve our problem. From the moment we walked in she was so sweet and patient and truly wanted to help us. She made sure we were satisfied with everything we had ordered. Our situation was not an easy fix but Angelina did everything in her power to make sure we were taken care of. I would highly recommend Angelina.

George Moreno our sales associate at the Toms River, NJ location went above and beyond ! He spent alot of time with us and was very accommodating.

George is absolutely fantastic, he was extremely helpful. We were able to get a better bedroom set then we originally came in for. Thanks again George!

George is the best in the business and the easiest to deal with. He was able to get us set up with a full new bedroom set, with no hassling or stress. Will be back to see George when we need a new couch.

George is very helpful and caring

George was extremely helpful knowledgeable and professional during our shopping experience at the Toms River location will definitely be back again! He worked to give us the most fair deal he could which we greatly appreciate! Wonderful experience for my family !

George was so very helpful and made our purchase a great experience! Highly recommend!

Never again will I buy a warranty from Ashley they told me I would get refund now say I must spend another 1499.00 to get credit of 229.00. such a scam.I will Never shop there again.

Friendly staff. All my furniture was bought in Ashley furniture

George was very helpful and friendly. I highly recommend him and Ashley furniture.

George was a pleasure to work, helpful and resourceful.

What wonderful service from the greeting at the door to the final payment process. We got excellent deals on a full house of furniture. We dealt with Kayshley and she was so attentive to what are needs and wants where and her and the team of managers went above and beyond to make our shopping experience very pleasant. I highly recommend giving them the chance to help you whit your furniture needs.

Jeff was amazing . Love this store event the beach bash!! It was crowded I couldn’t make up my mind and he had a lot of patience. Thank you very much Bruno the general manager was wonderful too. Great job everyone

Cinderella was absolutely fantastic!!! She was extremely patient, kind, and knowledgeable. She made our process fast, effortless and overall gave us a wonderful experience. So happy and grateful with the service she provided and leaving a very very happy customer!!

Jeff G helped us get a great couch and some great discounts!!

Sarah Smith was so accommodating and calm. Answered all of our questions and made very practical and helpful recommendations. The pace of her service was perfect for us and lead to a significant purchase.

Great Deals...

Just want to thank Ashley and Chelsea in particular for the tremendous client service performed on my move from SC to NJ

JAG is the best! His patience with me was amazing. His knowledge was beyond any other salesman we have dealt with. Thank you.

Nancy Lee worked with me to get a sofa and was extremely helpful and patient. Thank you so much!

Cinderella was amazing! We came here for a bedroom set the last time, therefore we had to come back when buying our dining room set. It was a quick and easy process and we are very excited to see it in our home!

Hazel was amazing!!! Such a great help 😁

nancy lee and angelina were absolutely amazing and stayed with us for hours and helped and accommodated us to the max!! thank you guys will be back!!

Absolutely great service, great rates!

George was the 1st person I met as soon as I walked into the store and I couldn't have been more lucky. He was friendly, professional, and very knowledgeble. I ended up purchasing whole set for my home office/ library. He provided explanation about the pieces and protection plan

Nancy helped me buy two mattresses with ease. She was full of knowledge and was not pushy. She did an amazing job helping and I will definitely be back to buy more items.

Cindy was great. She helped us find the table we were looking for and we were in and out in breeze.

George was a great salesperson! He was very knowledgable about the various pieces of furniture! He also worked with us to get the value/price!

George was so helpful during our recent visits to Ashley Furniture! Worked with us to find the best pieces for our specific space - looking forward to receiving them thanks to his care and attention!

George was so helpful and pleasant - overall wonderful experience!

George was the best!

The manager, Angie and sales person, George were excellent. They were courteous, skilled and patient. They gave us all necessary information on the products but gave us time to consider and determine what was best for us. No sales pressure you get in other furniture stores. The entire staff, including at the financing desk, were great. I will definitely use them, first and foremost, for my furniture needs.

This is my second purchase at this store and would continue to be a repeat customer! Nancy and Bruno made the process easy as well as putting together an unbeatable deal.

George our sales men was wonderful, he put up with my husbands questions, jokes, and stayed in our budget. We are very happy customers.

George helped us purchase the right kitchen table while giving us the room and space to discuss what we were looking for privately. It was the perfect way to handle a sale for us.

George greeted us at the door and was friendly. He assured us he wouldn’t not hound us. He gave us space to look and we did not feel pressured. We even left and came back and specially asked for George. He and Bruno worked with us and was able to get us our favorite couch. Thanks for the help George and Bruno.

Had such a great time furniture shopping at Ashley’s Furniture our sales person George was great!! He was very helpful in explaining the quality and pricing of the furniture. Highly recommend requesting his assistance with your purchase.

George was such a big help.

George was amazing ! So helpful !!!!

George was awesome! Helped with picking out my patio furniture and made the process a breeze!

Very good customer service.very happy with my experience at the toms river Ashleys..recommend 😀

Nice staff. Friendly and helpful. We were helped by Lee. She helped us choose furniture and a bed. We were also helped by a manager( can't remember name) who was very helpful and gave us a great bundle price. This place is big.

Nancy helped us purchase a couch for our basement, easy process and nice to work with, thank you!

George was fantastic to deal with and a pleasure. Great experience shopping here

Bait and switch Absolutely the worst experience I have received as a customer As a business owner I understand setting expectations are extremely important. These guys promised we would have all furniture delivered within a week of ordering, 2 months later we only have partial items. They make promises they simply do not keep. Time and time again we are promised calls back, updates, emails to no avail. My wife is 8 months pregnant sleeping on the floor as we wait for the headboard that matches the rest of the furniture. Since speaking to them their systems has been either hacked or down on 3 separate occasions???!? Do not believe a word these guys say - Todd, Ashley, Chelsea, Chet they are completely useless. Do not shop here, do not waste your time go literally anywhere else.

George was very professional and helpful. He made the buying process so easy. Highly recommended!

Highly recommend Ashley’s for any furniture or decor needs. Ask for George at the Toms River store! He was so amazing and helpful answering all our questions without making us feel rushed. He made the experience so smooth and easy.

I worked with George to furnish my new apartment. He helped us through every second of the shopping experience. He walked us through several options in the bedroom and the living. We never felt pushed into a decision. He explained everything we needed and listened to all of our opinions. I can’t recommend working with George enough!! I will definitely use him for future purchases!

George was great at finding exactly what we needed. Great guy. 👍

Great sales and customer service from our customer representative George at the Toms River store.

George was extremely knowledgeable and friendly. Great shopping experience!!

George was extremely helpful in finding the right bedroom set for me. There was so much to choose from and he was able to help me narrow it down to what will work best for me. Can’t wait for delivery!

George was very helpful, he was beyond caring about which sofa fit my needs, he did not stop until i found the one that fit perfect in my family room. He was so polite. I recommend coming to George. I will for sure be coming back for him every time. What a wonderful experience. Very thorough.

Great experience! The customer service was amazing, my couch got delivered, and it was not what I expected, and there was a hassle free exchange. Chet G. And Karen I. were super helpful and I recommend going to see them when looking for furniture 5 stars across the board!!!

DO NOT SHOP HERE. Bought a bed frame and mattress from this location. Was shipped the wrong bunkie board size which is no big deal assuming the problem would be handled and they would exchange the one I received for the correct size. Customer service told me it would be $150 to exchange for the correct size. After 3 phone calls between both the store and customer service, still no resolution. Will never be shopping with Ashley again.

They were nice but we had alot of problems with Ashley furniture stores that we decided to spend our money elsewhere.

Great couch purchase with Rosie! She was wonderful!

My husband and i came in today to find new living room Furniture and our experience was excellent. Rosie is absolutely the best ! Rosie helped us from furniture to decorative pillows and rugs .. loved her ! A must !

Rosie was very knowledgeable and personable in my purchase.

Would give no stars if i could.. had to give 1 to post. Purchased a makeup vanity in June 2023. In Oct 23 the finish began peeling. Contacted store who pushed me to guest services. Guest services said there was nothing they could do and the issue was not covered under the limited warranty. Contacted the better business bureau, no response. Reached out to managers of the store, as between myself and my parents we have furnished both our homes from this store. They “attempted” to help, but nothing ever came of contacting them. Now i am left with a peeling makeup vanity. I am so disappointed. I purchased several other pieces with the vanity. No issues. The store refused to refund OR replace the item. Shame this franchise does not stand behind their merchandise or help theit repeat customers.

PT D’Aiuto is a great asset to the company very knowledgeable !

Great products and employees

Although we didn’t find our metal counter stools we did meet an associate named Rosie who was an absolute delight and she put a smile on our faces and made us laugh. Thank you Rosie From Theresa and Kevin

Karin helped me find my bedroom furniture and was all around a super sweet person. I’m very happy with my purchase today. Thank you Karin!

Lenny was fantastic, we walked this gentleman back and forth across the store and he was patient with us until we made up our mind.

Lenny was absolutely fantastic helping us find out new table. He was transparent and made the process smooth, even with all our questions!

Jeffrey was great!

Len was the best and went out of his way for us!

Rosie was so helpful and made sure we loved everything we got!! If you're coming here absolutely work with her she's the best!

Average stars for average products. Some good some bad, prices reflect that. Customer service is actually very good through ashley. The main downside is being sold like a car dealership. They also try to sell you on warranties just like a car dealership that are very hard to actually use and so much fine print that they can get out of helping you in most scenarios.

Rose in Toms River was amazing. This was our second time here and she never disappoints. She gives us the perfect advice, and our home is gorgeous.

George always treats us so well every time we come. He helps us find what we need and we always have an easy going, fast experience. Any time we come to Ashley’s Furniture, he’s who we ask for! 5/5 for sure.

Rosie is amazing. Very helpful, knowledgeable and a great salesperson. Highly recommend her.

George gave us an awesome experience shopping for our first real mattress and bedroom set for our new home! Really down to earth guy and Bruno the manager really helped us out with pricing. Had us feeling great about our purchase! Definitely recommend coming to this Ashley’s based off of our experience with them.

George and Bruno were wonderful from the moment we walked in. They helped us find a bedroom set and a mattress in our price point and we are so grateful for their time and expertise!

Rosie was fabulous and made the process easy! She definitely knows her stuff and is passionate about design. I will definitely return to her for more purchases in the future, along with recommendations to others!

Excellent service from Rosie P. at the Tom's River store. It was a pleasure to work with her. She went out of her way to make sure we were satisfied with our purchase. Thanks to Rosie!

The salesman Peter was excellent. Very personable and helpful. Made experience easy and enjoyable.

PT and Bruno are the best. Very patient and professional. An enjoyable shopping experience

PT was very helpful and knowledgeable as was the rest of the staff!

PT was very helpful. Transaction was seemless!!

A truly outstanding buying experience at Ashley Furniture Toms River store. PT, Tiffany, and Bruno provided extraordinary customer service at a level not often seen.Highly Recommend.

George in the Toms River store found me a great sofa that fit my budget. Great experience.

George the salesman was outstanding. Funny Friendly Personable guy. Didn't try to sell me anything I wasn't looking for.

George was wonderful. Experienced and knowledgeable.

I am extremely unhappy with this store and with the lack of caring from the manager there. I purchased a couch in this store in 2019 and also purchased insurance that I was told if not used I would receive a full refund. I called the store 2 weeks ago and stated that I would like the refund because I did not need to call the insurance for any repairs on my couch and was told I do not get a refund, I asked to speak to a manager and I was asked my name and phone number and that someone would call me back.Obviously nobody called me back, so I called again last week and was on the phone for over 45 minutes and someone hang up the phone.I called again and they asked again for my phone and number and of course nobody called me back.I called again today and got the same excuse and that sorry but you get no refund, I asked again to speak to a manager and again was put on hold for over 1 hour and finally when they came to the phone it was not a manager but someone else who was just answering the phones, I asked for the Corporate phone number because this is ridiculous no customer service, very rude and lack of caring or manners. I will never again buy any furniture from them and will make sure will leave a really bad review because that is what they deserve after the way they treat customers after they get them to buy the furniture...horrible service

PT was very helpful when buying my coffee table! Highly recommend

Rosie in Toms River Ashely’s furniture is very helpful, nice and sincere. She truly knows her and stuff and isn’t afraid to tell you the truth. If you come to this Ashely ask for Rosie you won’t regret it.

Just purchased a whole house full of furniture at Ashley of Toms River. Sending out a huge thank you to George for all his help and patience during the process! Prices were great but the service was even better! Looking forward to the delivery at our new home! If you are shopping at Ashley in Tom’s River ask for George and tell him Hi from Mike and Kim!

PT & Bruno helped us furnish our new home with lovely pieces! They made the whole experience a joy.

PT was so helpful!!

Rosie was fabulous! She helped us find perfect pieces for our new home and also was so sweet. We loved shopping here and will be back!

PT ( Ashley Toms River location ) very patient and helpful getting me going on some furniture for my home…

Nelson and Bruno are the best 10/10!!!! If you come in ask for either one of them 😊

Cindy was AWESOME and helped us purchase the perfect furniture and accent tables for our new home. The manager, Chef, also took the time to show us how to take apart the couches we do have and need to move. Both went out of their way and I highly recommend ASHLEY Furniture off Hooper Ave. A+++++++

Rosemarie Pilla helped me out pick a recliner chair and bed. Great experience thanks!

My sister and I had a great experience with PT!! He really took the time to help us choose the perfect couch!

Rosie was awesome

Pt & Bruno. Thank you. Great job guys.

PT was very helpful in finding us what we were looking for. Thank You PT.

We had a great experience buying furniture from PT and Bruno they were both very helpful. We would definitely go back to them for future purchases.

Cindy was absolutely wonderful in helping us design a sectional couch that will fit perfectly in our new family room. She took the time to measure, draw sketches of the room and even give some decorating ideas! Bruno, the store manager, was so friendly and welcoming. It was a pleasure shopping at this Ashley Furniture Store!

George was very knowledgeable, friendly, and a pleasure to work with

George was the best. Very professional, friendly & knowledgeable.

Damonn was super helpful finding us a great dinning room table!

Rosemarie was very helpful and extremely patient with us and ultimately helped us decide on the perfect options for our home!

The experience with Bruno and Nelson was excellent. They were very knowledgeable of the product answer all my questions clearly, and slowly so that I really understood what the warranty was. we bought many products here over the years and that’s why we came back. All in all very great experience Thank you so much.

PT was great!

George was great! Super knowledgeable, Super patient, Super helpful in working with to design our family, dinning and living rooms. Ask for George if you want the best experience.

George was amazing, patient and very knowledgeable!! He took his time and really helped us pick out the best furniture to fit our living room and family room!! We will definitely be back!!!

Came in with my friend and ended up purchasing an adjustable base for myself ! Best decision and Cindy was informative and very helpful .

PT and Bruno were excellent! Great customer service with a smile. I will certainly be back to work with them again ! Hazel was fantastic! Best salewomen I have ever worked with

PT was great and his manager Bruno also

As soon as we walk in Cindy was very helpful and very sweet.. Thank you for assisting us and same as Bruno!

They basically force you to purchase the protection plan and then when you try to get something fixed or replaced they just give you the go around for now going on 11 months. So irritating especially after we put a claim in on our adjustable base, they send out a tech who said he’ll submit the pictures and we should have someone here in the next few weeks 2 months later we called for an update and they said the tech wrote a report and states he fixed the base and closed the report out. The adjustable base still isn’t working and a lady from corporate asked my husband why he cut the wires. We had the base for 3 months before it sparked in our outlet and stopped working, no reason we would cut the wires. Terrible customer service, will never purchase another item from them. Not to mention we only had our couch for 15 months and the cushions are so worn out. UPDATE: The adjustable base still has not had a tech out to fix it, we did get a credit on the couch however they have NO sectionals like our current one we had to spend extra just to pick out a new couch which they promised would be delivered by this week so it was here before Christmas, turns out it wasn’t even put in the right spot to be delivered and Christmas is in a week. So disappointing, I should stand outside the store and make problem aware before they spend money at this place.

Awesome knew what we wanted. Brought us to where we needed to see the items we purchased, items on a good price

Great service! PT took great care of us. Highly recommend

PT was by far the best to work with out of any home furnishing store staff we have ever dealt with. He found the exact replacement piece we needed over the phone. The piece was in stock. We made the purchase in store and were on our way in less than 10 minutes. Thanks again for the help! Ashley Furniture in Tom River is simply the best! We will be back for any and all of our future home furnishing purchases.

Great experience at Ashley Furniture! George our salesman was fabulous! Straight to the point, helped us measure and piece things together to furnish our family room! Couldn't be more thankful for him!

pt was wonderful ! great experience

PT was amazing thank you so much Ashley furniture thank you

Cindy’s so great and pleasant to work with. She really made my furniture shopping experience go smoothly. I am so excited for my new furniture to come. Cindy was personable friendly and very patient! I highly recommended this store and Cindy for all your furniture needs

PT WAS AN AWESOME SALESMAN! I GOT THE Dining room that I wanted.

George was pleasant, friendly, knowledgeable and helped make our purchase go very smoothly. We walked out very happy and satisfied. Thank you!

PT was very knowledgeable and helped walk us through our sectional purchase. A+++

George was very helpful

If i could leave a zero rating i would, that is how frustrated i am with Ashley's furniture's. When i was at the store they pressured me into Buying the insurance and i chose to opt out because i had 2 cats and a small child and i thought it wouldn't be covered. However the sales person Cindy reassured me that the damages from the cat scratches and any stains would be covered. Also mentioned if furniture is not fixable it would be replaced. However when i submitted a claim, they told me cat scratches are not covered by insurance as well as more than one stain on the furniture. They call it accumulation of damage over a long period of time. Basically they told me I'm not covered and they did not want to help at all. I was lied to at the store, even though i said i had 2 cats. so, I was tricked into spending $200 for the insurance. DO NOT BUY THE INSURANCE , its a Scam. Its a rip off

Was misled by sales associate

We went to the store 8/19/23 for a bed set and an adjustable base the beauty rest black. What the salesman and the manager put on the invoice was not the base we had chosen. And upon delivery when I asked where was the specific items I had seen at the store for this model the delivery could not present a valid answer. So upon calling the store, my husband spoke to the manager and the manager said that he would fix it told us to call the customer service number which we did a week later after not getting a response I called back to the customer service number, and a few hours later they called saying that the store had not verified that we chose another base and that they would not honor what we had been told . How is a customer supposed to know what the base model of something is if they are trusting the sales people and the manager to correctly write down what the customer wants to buy. We feel deceived, and would like to return our order.

Everyone at Ashley Furniture was extremely helpful and friendly, especially PT who helped us get many great things for our new house. He was patient and very helped with suggestions & measurements. At the end he and the manager got us a great price with pretty fast delivery! Thanks again!

very unsettling place, I walked in with a friend to look at pillows & furniture because we are moving. Everywhere we went we kept getting followed, & looked at like we had 3 heads. If you want to search for furniture in peace I suggest looking somewhere else. This is a review I don’t normally write, but I felt VERY uncomfortable & dissatisfied.

Salesperson Ed Oda was knowledgeable and accommodating. Good experience overall.

Ohhh my God , all the time I come to Ashey store it’s great experience, Cindy the sales person has a great customer Service!!! The decoration of the store is incredible , wonderful!!! Mary has done an incredible job decorating this beautiful store!! God Bless you all

Love shopping at Ashley Furniture. Angelina was very helpful. Everyone who works here was wonderful to work with.

Nelson (Tom’s River) was very helpful on the floor, just the right amount of attention, but letting us shop and talk as well. Bruno helped to ensure that we received the best pricing. Hopefully delivery and set up will go just as well!

Cindy helped with the purchase of a loveseat today. She was fantastic. Cindy went out of her way to get me a great deal, with the help of her manager Bruno. I am a return customer to Ashley Furniture, they are great! Thank you Cindy!

Extremely Disappointed. Received a new sectional couch 3 weeks ago now, the chaise cushion arrived damaged. I called customer service, sent in pictures like they requested to get a replacement cushion. Going on 3 WEEKS now, with still NO WORD back about my replacement cushion. They are quick to take your money, but when it's their turn to step up, they are non-existent!!!!

Low quality furniture. The Walmart of furniture stores. They don't even want to bother helping you with warranties after they sell them to you.

If I could give this store 20 stars I would. We have been extremely pleased with our purchase. Chet the manager has gone above and beyond to satisfy us and make sure we were happy. Everyone in the store was so extremely nice. We did take advantage of their 90 day satisfaction policy. The 1st bed we got was not as soft as we like, we had no way to test it for it was not in any stores, we upgraded and got the new one today. We are so happy to do business with them. We highly recommend them, and we will be using them again for future purchases.

If you.purchase a mattress from this store make sure they actually explain the Comfort Guarantee to you and not just keep telling you that you have 90 days to exchange if you are not comfortable. In reality if the mattress is not the right one it costs you 15% restocking fee and a 99 dollar delivery fee and if you chose a different mattress that retails for less then the original purchase the difference is not refundable. Buyer beware!

Unable to reach store. Sales person does not return your call. Products delivered but clearly damaged. Unknown time to get product. Terrible communication.

Purchased a sofa the Darcy blue sofa. Have had it 8 months only my husband me. The cushions sag as you sit on them. In addition the cushions slide out at least 2 inches. There is nothing holding them in place.. so Everytime we must push them back. Have had 8 months. Worse sofa I’ve ever owned. Ashley will do NOTHING. Said they would send Velcro for us to put on cushions. Will do nothing qualify of their furniture is terrible. DO NOT BUY FROM THIS COMPANY. They will not stand behind their furniture once you’ve bought it you’re on your own!!!!

Nelson and Bruno are fantastic we got everything we wanted. the prices were great. Will return for more things later

The furniture is nice but if there’s anything damaged or you need any tec support good luck! Their customer services is god awful!! Everything takes months. Horrible experience

I purchased 2 recliners total. $1900.00, they arrived , sat on them and they are structurely imperfect called them 1 day after delivery took them 1 month and 15 phone calls for them to send the furniture doctor to examine them Furniture doctor examined them and said they were imperfect and needed to be fixed or replaced. But Ashley called today and said the doctor said there was nothing wrong with them which is a lie. Now I will have to hire a lawyer to get justice Go to Bob's they stand by their products..

Terrible quality , but okay if you’re planning on replacing it within 3 years. Some of The wood tables are actually hard pressed cardboard with a wood like coating. Any Couch cushion sold there has been modified to have extra filler, don’t fall for the add ons, or the warranty because they won’t honor them. The sales team is very pushy. Let people shop around and breathe jeez. Don’t Buy Ashley. Oh yeah the delivery people will destroy your purchase and you’ll notice it a couple weeks later. Make sure you look it over, and take pics. Don’t give me a copy and paste generic response. this proves insincerity that Ashley furniture is a terrible company and doesn’t care about customers and the brand they represent and why they’re in the business they’re in.

Local furniture store. Bought a bed there, and it wasn't a good fit for our home, so the management took care of it. I'm definitely going back for my furniture needs.

I went shopping with my husband for a sofa few weeks ago. I have to extend my thank you to my sales person "Cindy Serratelli" who tried to help me with any questions and when ever I called her She ,Took her time to listen . At the same time Bruno the manager is great just as much. Thank you Cindy and Bruno. Ruth.H

Whiter pic is what’s in the showroom. Pic with partical board is what I received. Spent well over 12k in one single day and they couldn’t help me. It’s not even like it’s got a different finishing on it, to make it looked aged. The whole set is like this. Poorly painted with straight particle board showing through. Sliding door on chest does not glide. Skips. Again, the one in the showroom had a perfect Glide. Showroom one was quality- the one received- is like a cheap knock off. They swapped the chest, same exact issues. Completely threw off the whole white and silver design of the room. No money back; nothing. Despite the fact that I purchased THREE sets that day- PLUS an adjustable bed frame- giving them nearly 12k in one single day. Not a fan. Will probably never use them again.

Was NEVER told my old mattress needed to be plastic wrapped to be taken on delivery of new. CS was almost rude. Delayed my new delivery by another week. ASHLEY needs to PRINT a blurb and attach to paperwork regarding these requirements because I surley would have complied if I had been informed. BIG dissatisfaction with this experience.

Our experience at Ashley Furniture in Toms River is always the best! We have returned to purchase living room furniture and Cindy Serratelli is always so professional and her creativity to map out our living room space to perfect every piece where it would look the best. I highly recommend Cindy to anyone who wants to buy furniture and is unsure on what and how to style!

Cindy was my saleswoman. She was assertive, listened to my needs and got the job done in record time which I need because I’m a busy woman. If you are looking for someone to sell you the best furniture and meet your needs, she is your gal! Look no further!

In my opinion Ashley furniture has Poor quality control standards , encountered multiple family members having had problems with this company’s products. They are unwilling to stand behind their products and resolve any problems. My recommendation is to shop elsewhere. Buyer beware.

Place is bad for communication , also lie about whats in stock and delivers. 2nd time this happen at the same store, i guess i learned my lesson this time. Never again

I am not satisfied with Ashley at this location. I bought a recliner there and it broke within a year. When I put in a claim the gave me a little of my money in credit and told me they count not fix the chair and we had a credit towards another chair. So we picked a much more expensive chair.With in the first year the frame failed. So they came in and replaced the frame So now we are in a second year. The chair stopped working. I am having shoulder replacement surgery and need the chair to sleep. I called the warranty company again they told me I had to go on line to place a claim. Which I did. It took awhile for them to get back to me and tell me they no longer deal with Ashley. Nobody ever informed us that the company changed. Called Ashley they gave me the new company. I called to put in a claim. It took awhile to get an appointment. They gave me Feb 14th. They never showed up . When I called they said the appointment was cancelled but no one called me. Time is ticking and my surgery is soon and need this fixed. Another appointment Feb 21st. They came and told me it was the remote. Now the need to order it. May not come till after my surgery. I told them I need the chair. Warranty company said they will replace the chair. Ok so back to Ashley we pick a chair was told the chair we picked was available and will let me know delivery date. I get a call yesterday to tell me the chair now is not available. Besides that the credit was over 900 dollars we find out they chair he was going to sell us was more than 200 hundred dollars less plus shipping plus another warranty added on. So now I still don't have a chair my surgery is next week. I am disgusted with Ashley and their poor quality furniture. My husband and I are average size people and have no children living with us just in case anyone is wondering. So now what do I do. The sales manager wanted to give us the floor model till the other chair is available but if anything should happen to it we will be stuck with it I am sure. Many people have probably sat in that chair playing with it so who knows what condition it is in and we are not going to be responsible for it failing and being stuck with it. It was also stained. So if I was you stay away from Ashley furniture. I started the claim in January and still not resolved.

Horrible products. Horrible customer service. RUN!!! They don't deserve one star but had to put it in to post. Please do not buy any Ashley products. They need to be put out of business.

George the sales rep and mattress specialist is top notch! Ask for him when looking for the perfect mattress or any other household needs. He knows what he's talking about. Extremely personable and professional! Bruno was very helpful as well as well as polite ladies behind the counter signing up for my delivery needs. I had questions about certain subjects and the top store manager Chet was very helpful. Highly recommend coming here as I purchased other pieces for my home. Don't forget to ask for George as he's very knowledgeable and accommodating to your household needs.

We ordered furniture in 2020. It took months to be delivered. We took out the extended warranty. BIG MISTAKE. my wife called as soon as we noticed some damage on the sofa. It was underneath a cushion. And some other areas were damaged. Immediately reported it to the warranty company GBS ENTERPRISES. I sent pictures of all the damage. They emailed me a claim number and said someone would be in touch. After waiting a week no one contacted us. We called and basically was told none of the damage was covered. We paid $350. 00 for nothing. Horrible service from Ashley and the warranty company.

Our kids beds cracked the same day it was delivered. Customer service claims its our issue and they were delivered in "excellent condition". Clearly in the two hours we owned them we destroyed it. We called immediately and were told we can expect a call back within a week. After that we were told , don't worry we already shipped you a replacement part. I never asked for a replacement peice. I want to return this bunk bed. Shameful Update: Emailed customer service still Said they can't replace , they will mail me a part for me to "repair".

(Translated by Google) I can't complain about the seller, friendly and patient. BUT THE DELIVERY IS A DISASTER. I bought a dresser and a dinner (around $3,000) They agreed that they would take them on different days. The day it was time for them to bring the dresser, my husband called to ask them to call us 30 minutes before arriving to be at home. The lady said that they did it for 15 minutes, anyway. The delivery man called when I was out of the house. My husband claimed that they hadn't called him, he said wait for me, I'm coming, it took 20 minutes and he was gone, when we called they wanted to charge us again for the shipment, we told him to check if the delivery man had complied by calling 15 minutes and well apparently they checked and it was true they never called us. They changed the shipping date for yesterday. . Yesterday they took the 2 things, the dining room was ok but the dresser was dirty inside each drawer (like wood residue), for what it costs and the prestige of your store, they should have the detail to clean it. Pretty disappointed with you. What a pity with the seller because we agreed to return because we are furnishing the house, but honestly I would not buy anything there again (Original) Del vendedor no me puedo quejar, amable y con paciencia. PERO EL DELIVERY UN DESASTRE. Compre una comoda y un dinner ( around $3, 000) Quedaron que los llevarian en dias diferentes. El dia que tocaba que lleven la comoda mi esposo llamo para pedirle que 30 min antes de llegar nos llamen para estar en casa. La señorita dijo que lo hacian 15 minitos, en fin. El repartidor llamo cuando estaba fuera de la casa. Mi esposo reclamo por que no lo habian llamado, dijo espereme que ya voy, se demoro 20 minutos y ya no estaba, cuando llamamos nos querian cobrar nuevamente el envii, le dijimos que verifique si es que si el repartidor habia cumplido llamando 15 minutos y bueno al parecer revisaron y era verdad nunca nos llamaron. Cambiaron al fehja de envio para ayer . . Ayer llevaron las 2 cosas, el comedor ok pero la comoda sucia por dentro de cada cajon( como residuos de madera), para lo que Cuesta y prestigio de su tienda, deben tener el detalle de limpiarla. Bastante disiluciinada con uds. Que pena con el vendedor por que quedamos de volver por que estamos amoblando la casa, pero sinceramente No volveria a comprar nada ahi

My husband and I had a wonderful experience with Hazel. We highly recommend her as she was kind, patient and very professional and not a pushy salesperson and helped us to stay within our budget for picking out a new living room set.

I had an awesome experience during the Black Friday sale. Purchased a couch. upon delivery of the couch I found out it would not fit. I did not measure properly. The couch went back on the truck. It was delivered to the warehouse. I went to the store the next day, so upset, thinking I was going to have all kinds of issues. However, that was not the case. The manager Chet made sure we measured properly and I would get a couch I like get the couch that I like. He still honored the same price from the Black Friday sale. I was so excited I couldn’t believe my experience was going in such a positive manner. 100% one on one beautiful customer service.!! I am ecstatic! But I must say the start of my journey was with the sales woman Cindy, who is just fabulous got me everything I needed… so when you need the best, visit Ashley HomeStore furniture in Toms over you won’t be disappointed!!!!! Happy New year to all!!!

My son had his first couch Christmas Eve they decide is the day to deliver well his couch doesn’t fit upstairs into his apartment like he measured.they decided that it has to be taken apart and put back together. They charged him 250 for an another guy to come out and put it together without letting him know this is what’s going to happen. It sickens me some one does business this way for a new couple it should be stated clearly prior to them leaving the store. I will totally make sure no one buys from you guys at least anyone I know! Pathetic

AWFUL! My husband and I purchased a new bedroom set back in Feb. Patiently we waited over 6 months for it to be delivered. That is where the nightmare began. Set was delivered and set up with no legs on the dresser, chest of draws, and two night tables, a broke draw in the foot board, broke draw in the chest of drawers and a crack in the headboard. After several attempts to contact Ashley I had to wait months for the legs to be delivered to set up a time for them to come and attach them. They will not come until the parts for the broken draws arrive so in the meantime I have heavy furniture with no legs laying right on my wood floors for over 4 months. Although I have spoke to a few good customer service reps through this process, none are following through to get this matter completed! I will NEVER again purchase anything from Ashley and I would discourge any family or friends to take their business elsewhere as well. Unacceptable on every level!

Horrible. I ordered furniture a few months before closing on my house. I was told in front of multiple staff members they can hold my furniture for up to 6 months. Around 4-5 month time frame, they resold my bed and mattress that paid for and was my property 2 weeks after calling them and telling them I am closing on my house in 2 weeks and I will be able to have everything delivered. I spent 10k there and didn’t receive one notification that anything of this was going on and they didn’t re order my bed until I called them. I moved into my house and I have been sleeping on couch bc Ashley furniture in Toms River resold my bed and mattress and left me with 2 night stands and dresser. This was back in November…I was told after Christmas possibly but they have no idea. The only explanation I was given was that there is a new owner. I would not shop there again.

Bruno and Jamie helped out big time with the couch I recently purchased. Definitely go into the TR location and ask for Bruno or even George and Keith. They’ll get you set up with the perfect furniture. And Jamie will make sure paperwork goes smooth.

Bought over $5k of furniture from this location and falling apart. Sales guy pushed us to get a protection plan for 5 years and now when I filed a claim to repair the bedroom set and dining table, they can’t cover these damages. Please I recommend everyone not to buy anything from Ashley’s furniture

Great store, lots of selections. George and Chet were great, really took care of us.

I loved coming thank you for having me

This place is awful. Mother got three beds delivered to the house and the delivery guys ruined all three. Left them cracked, bent, and wobbly. My mom called them numerous times to request new beds since we couldn’t return them. They finally after a month only sent replacement parts and of course they were cracked, chipped, and ruined. My mom again had to fight with them and they finally agreed to pick up all the beds for a refund. They picked them up a month ago and they still haven’t refunded her. Rose the sales person is a liar and acts like everything will be fine. DO NOT COME HERE!

If I could give 0 stars I would. I let my sales person know of my move in date (which is when I would need the furniture), but this date was never taken into consideration when picking out the furniture I needed. After taking out a line of credit to take advantage of 0% interest, I inquired about when the delivery date would be emphasizing on the move in date, and I was told to text my sales person a few days later. I had to call the store in order to find out the date which was in November (unacceptable). I asked to cancel the item that was out of stock and without my permission they refunded the whole order. I then had to call guest services to see where my refund was and they told me I HAD TO GO TO THE STORE IN ORDER TO GET IT. This was never told to me through the cancellation process that was done behind my back. I am thoroughly disappointed with this store and the experience I had. Will not be shopping here or at another Ashley again.

Ashley is the only store open in this strip mall. Huge display of furniture on the floor. Nice selection to choose from. Sales people aren't hounding you but available for help.

NEVER AGAIN! Bought two dining room sets, one in January and one in February. Took months to get the tables, one arrived damaged. District Manager approved replacement. After additional months of excuses and waiting, we had to go to the BBB to get the table replaced. Just noticed in my account, they charged me for the replacement table. Awful customer service...

great store great staff thank you

I bought Furniture from Ashley the last weekend of July, my sales person was RYAN, Ryan told us he'd call the following week for an estimated delivery window. Ryan NEVER called. My furniture was delivered August 30th. 2 hours BEFORE the delivery window, the delivery people then DAMAGED my furniture upon bringing into my home. DAMAGED my porch, caused me structural issue with that, DAMAGED my walls that I had to make repairs to because of scuff marks and holes they created and then FORCED me to sign off before inspecting and telling them about the damaged furniture because they "had to leave." Ryan NEVER even called after the furniture was delivered to ask how everything went. He OBVIOUSLY received his commission cashed his check and forgot about us. Very poor Customer Service if you ask me. HOWEVER, I have called Ashley NUMEROUS times and I get nothing but a run around, the people at the store don't even answer their phone calls. I've left numerous messages. I am now left paying THOUSANDS of dollars for furniture that is DAMAGED and looks like I've had it for 20 years when I've only had it for 2 weeks. I will be loading up all of this furniture and dropping it back off to RYAN at Ashley Furniture Home Store of Toms River, because I'm not paying for Damaged furniture.

I'd like to recognize Dave Moss for his patience and understanding during my purchasing process. A wonderful man and experience. Next I'd like to recognize Ro Pilla for outstanding customer support with our bed purchase. Very knowledgeable about the product. And the care and patience she provided kept me in the store for some time picking out the right bed for my needs. I am paraplegic and the right bed makes a world of difference in my situation. Normally I would be out of my comfort zone and embarrassed transferring getting out of wheelchair and trying different beds. But her understanding of my situation made me feel right at home. I would recommend this Ashley location to anyone looking for their next purchase knowing they have people like Dave and Ro helping you out. You CAN'T go wrong! As far as the layout in the store.... Its very congested and its the only time I felt handicap while there. I have a narrower wheelchair then most and I was banging up against items on the floor. Left with a few bruised knuckles.. PLEASE review your layout and provide enough room for anyone that may visit your location. I promise it will make a world of difference in the customer experience and they'll keep coming back! Thank you Dave Moss and Ro Pilla!!!

Toms River NJ. Our salesman Steve was super helpful! Finally found a couch that I don’t sink into!

Steve at Ashley’s in Tom’s river was the best with helping us with our new beautiful couch.

Steve helped us pick out a new couch and he was so nice! Super helpful but not pushy at all. We made sure to come back when he was working to place the order. Would definitely recommend asking for him if you come in to shop!

The people at Ashley's near the closed AMC theater in Toms River NJ are awesome. I have no complaints about the service or quality of the furniture. I do have issues with their delivery personnel though. They were going to leave without correctly assembling my sleeper sofa. If someone had slept on it after they had tried to leave at first, second or third time, they would've probably been hurt from it falling apart. I could believe that they even said that they didn't have to put it together

Poor customer service. Bought at Ashley before but because it was only 2 bar stools this time no one wanted to help

I will never buy another piece of furniture from Ashley’s. They seem to think your customer experience ends after your purchase. DELIVERY WAS HORRIBLE! They sent thugs to my house and they didn’t even install the furniture. Would not leave a woman home alone while delivering furniture… BAD IDEA! Buyer Beware Delivery company is not good!!

Terrible customer service. Bruno has been lying to my wife for a month now about fixing our issues. We have 2 pieces of damaged furniture and 2 pieces in the warehouse not delivered. A different excuse every day and now customer service has lost our notes due to a change in ownership. Do not shop here!

Thanks Roe! Your really helpful and I can’t wait to show you new room.

P.T. was fantastic. He took care of my elderly parents. He was very attentive. He called me constantly and we liked the product we got.

Best Group Of People to Work With.

Horrible! Waiting on our sofa which was suppose to be here 7/8, then changed to week of 7/10, changed again to week of 7/18, now we’re told could be 6 to 18 weeks!!! Pay close attention to your contract bottom left corner, they scribble in a date they never told you about to cover themselves! I’m so aggravated and disappointed in Ashley. Person we spoke to on the phone in Toms River was short and not very helpful or understanding…Again, pay close attention to left bottom corner of contract before signing!!!

My husband and I had an awesome experience at Ashley's last night! The sales professional there, PT, is among the best in the business! He went above and beyond to answer any/all the questions we had!

Went to find a dining room table today, my husband and I had the best experience. You have to go see Ryan. Bought a summer home in Forked River and shopping has not been easy. This was the easiest and pleasant experience I have had. Ryan is so personable and knowledgeable. He got us in and out to enjoy our day. Diana Fisher

My husband and I have been looking for a dining room table for a while and the sales person Peter (PT) at this location helped us find our perfect table! We showed him our style and he was able to recommend some options that would work, plus the one we loved was in stock!! Thank you PT for over the top service and I’ll be sure to send more customers your way!

Love it

GREAT SERVICE, GREAT PRICES, SEE KARIN FOR SPECTACULAR HELP!!!

I don’t have a great personal review of Ashley myself but god dam, this girl Jaime S at the Tom’s River store is an absolute GEM. The customer service she provided on behalf of my voice from my cousins order being rescheduled is UNMATCHED. I felt like I was talking to my best friend!!!! If companies in America had people like this woman, it would be a much better place. Give this girl a raise. Thank you Jaime!

If I could give them a zero I would. The employees are extremely nasty and unprofessional. I have been waiting since DECEMBER to get my furniture. Lisa the Manager blew off my phone call twice . I am moving and considering I have been waiting almost 7 months for furniture is outrageous. I purchased from Raymore and I got all my stuff in 2 months ! 0 out of 10 would NEVER RECOMMEND!

Nice staff and huge showroom

I walked into the Ashley Furniture store in Toms River this afternoon, and was immediately greeted by the most helpful and professional Saleswoman, Gina Miranda. The service that she provided was outstanding plus the price of the Sectional was less than anticipated. I would highly recommend shopping at this location, and asking for Gina’s assistance. Warm Regards, Judy Yager

George was super helpful. He helped us find the perfect furniture for our house. Highly recommended!

3 piece queen Panel bed B743-54 two B743-46 chests five drawer chests entire sale done by Karin Ippolito, Product Specialist, along with the Manager two very professional people were so helpful, well spoken.neither were pushy to buy all the extra anything’s however they made me aware of the products. The delivery men were also A+ The problem is this, it does not go with the look I’m trying to achieve which is Country French The set just sold to me is just wrong. Although it looked great in the store just not in my home I made a design error. I have purchased furniture from Ashley that worked out great! I made a mistake! I am so Sorry for any inconveniences Karen Anderson

Alecia was so helpful showed so much patience and gave me great ideas to complete my living room .. I would 💯 percent work with her again!!!

Wonderful experience purchasing our furniture from Ashley. After receiving our initial loveseats and chairs we determined they weren’t the right fit for our family. After a week we went back into Ashley and asked to return those and choose something else. Obviously this isn’t an ideal situation and we knew going in that we may not be able to return the original couch without a fee of some sort. Bruno was awesome and helped resolve the entire situation and we chose a new couch and it will be delivered by next week. We definitely recommend working with Bruno.

George was incredibly friendly, helpful and knowledgeable. Made the whole experience pleasant. I will be sure to ask for him upon a return visit to buy other pieces of furniture.

Very clean with fast service and they are very helpful, respectful and courteous

Purchased a living room set (couch, love seat, tables, etc) Aug 20th of 2021. Told wouldn’t be in till Dec 15th. We were willing to wait. It’s now March 19th 2022 and still no sign of our completed delivery. Only have a few pieces of our set. We are going on a four month delay.

We recently purchased a living room set from Ashley. Our furniture arrived promptly and efficiently. Bruno also was extremely helpful in shipping to us the extra pillow we purchased in a timely manner. Thank you!

George is one of the best Sales Representatives I could have ever asked for in the buying process of new furniture for my new home. He helped me every step of the way to find items that had a modern touch but still within my budget! I highly recommend you go to Ashley Furniture for any of your home decor needs and make sure to ask for George!!

I being a loyal Ashley customer. I had a problem resolved by a wonderful CSR person. And when problems arise. It's a customer focused employee that makes a business successful. Jamie took full ownership and handled things quickly. I will remain an Ashley customer !

Nice store, George helped us out. Staff didn’t hover but were available when needed.

Karin was the best. She came right over to us and we had the best experience. Very knowledgeable and efficient. Awesome piece of furniture at an incredible price. Thank you Karin

Gina is the best. Great Designer experience.

George was very professional. Gave us time to walk the store but was there to answer all our questions. I would definitely recommend your store to anyone looking for furniture.

George was fantastic, we were lucky to meet him as we entered the store. We weren’t planning on buying anything yet but George was able to show us exactly what we were looking for. Very pleasant experience. Thank you George, you’re the best!

I am writing to thank my sales person George Moreno for his expert advice and assistance in helping me choose and order a fabulous kitchen dining set. He is extremely knowledgeable, very patient, and so very polite and friendly to work with. What a very nice young man he is. You are very lucky to have him represent your store. And I am very lucky he helped me. I will be returning to address my future needs and know who to see.

I came in completely lost after an AWFUL experience at Value City Furniture and George went above and beyond to get everything I wanted ordered and even beat their pricing!!! I will never waste my time being duped by stores that claim to be of “value” because Ashley furniture combines quality and value both in their products as well as their staff. Thank you George for making it so easy!!!

George was very knowledgeable. He gave us room to look around without feeling pressured. Great customer service

Rosie and Bruno have made this experience so seamless. From walking me through the store to making sure I was completely happy with my new furniture, they have both taken the time to make sure the process was simple and easy- which is a big deal for me!! Rosie is absolutely by far one of the sweetest person you will ever meet and Bruno is extremely caring. Thank you both for all of your help- I truly appreciate it and I absolutely love love love my new furniture!!!!!!

Dont buy any furniture here! i paid 5,000 dollars for a leather reclining sectional only to have it delivered with pen on one of the pieces, of which i did call about and the first representative i spoke to was Enrique told me i would have to pay for the pen to be removed to then leave me on hold for another representative to tell me they are sending a new piece. Once the the full sectional was delivered it was plugged into the wall because it is electric control recliner only to find out both end recliner pieces are not working i then proceeded to call back and schedule for a technician to come and fix the issue and he no call no showed i then call again only to have them give me an attitude and tell me the technician was sick to then reschedule for today 11/28/2021 at 7-8 am only for the technician to not show up again so lawyer up of your buying any furniture from here

Great

Prices exceed the quality . I wish I had known 2grand ago .....

George was a great salesman. He had some great decorating ideas and helped out when we needed!

It was a great experience working with George! He was a tremendous help showing us options and ideas for us to consider when we were searching for our furniture! We will definitely be returning to George for our future furniture needs! Thank you so much George!

We came into Ashley Furniture looking for something specific, we were met by George at the entrance. We told him what we wanted & he took us right to it! George was very nice, not pushy & answered all our questions. ☺️We also purchased something else & will reach out for George in the future. Thanks George!

George was amazing sale's person

Karin was very great and patient in our process choosing furniture. She was very friendly and knowledgeable and made the whole experience very well worth it!

Mike our sales person was so patient and helpful also Bruno was great helping us. Mike took his time figuring out our purchases on all the couches and never was forceful. The staff at the desk where the contracts are written were very friendly and all were quick getting things done.. NO Pressure sales that what I like. I recommend seeing Mike for any purchases he very nice young man and wouldn’t pressure you and spend the time with you if you need it. Great store also a lot of nice products

My new go to place for furniture

Ryan was very helpful and knowledgeable great person to do business with

George was amazing and helpful every step of the way.

George is a great salesman, honest, up front, and patience. Will definitely be doing more business with him in the future.

George welcomed my husband and I to the store, made it a very pleasant shopping experience!

George our salesman was top notch!!! Very Helpful !!!

George was our salesman and he spent the time with us to make sure we were fully informed on all of our options to make the right choice for us. He was awesome!

My salesperson was George who was very kind, patient, and so very helpful. It was a pleasure spending the time with him to select the perfect living room furniture. Thank you!

George took great care of us when purchasing a new sofa! Great experience.

Purchased a sectional couch here a year ago. Also, I purchased the 3 year warranty, which included free cleaning and if it could not be cleaned, it would be replaced. After attempting to get the couch cleaned MULTIPLE times, I was told they are no longer honoring that warranty and they will not replace the damaged section. I paid $300 for a warranty that they will not honor. DO NOT purchase any furniture here, the place is a scam!

No pressure sales staff does NOT mean assistance is not readily available! I told Aisha at the door what I wanted, she showed me what they had, then left my wife and I alone to check it all out undisturbed. When we made our decision we had to look for her (not too hard)! We are happy with the friendly, professional service we received.

I’ve bought several items from Ashley Furniture and for the most part thought the overall experience and quality was good. I recently made my first online purchase from Ashley and was not happy that 1) the product I received didn’t resemble what it looked like online and 2) it cost me just as much to return the item as it did to buy it. I think it’s crazy that customers don’t have the option to return merchandise to the store OR have shipping costs covered when an item doesn’t meet expectations. I feel that’s a poor customer experience and would expect more from this merchant.

The woman who assisted us was friendly, helpful and attentive.

As soon as we entered Ashley’s Furniture we were greeted by a very personable, Kaela Tate. I have worked with various individuals from top businesses and I must say she carried herself very professionally and was extremely courteous. We were very pleased with her customer service and would recommend her to everyone. Kudos to you Kaela Tate for a job well done. Thank you again .

The other evening my wife and I went to the Ashley home store on Hooper Avenue to browse living room furniture, whole sets (sofa set and table set). We were immediately greeted by a gentleman named PT, who seemed to be in a hurry. He brought us to the living room sets and began his sales pitch. The salesman was extremely pushy to the point where it was beginning to feel rude. Fast forward, we picked out our sets, he started paperwork. Myself and my wife were, at this point thinking of just getting the sofa set and not the tables. This salesman got instantly irritated, walked away and told his coworkers that "she is getting cold feet." The audacity to show that much disrespect is appalling, especially being what I assume to be a commission employee. PT did lose a sale that evening as well as a life long customer. I understand losing two customers isn't the end of the world to such a big store, however there were stores much closer we could've gone to.

Kaela was a wonderful salesperson never once felt pressured. She knew exactly what we needed and was willing to go above and beyond to satisfying her customers. A diamond in the rough a definite asset to Ashley furniture. Thumbs up Kaela.

Our salesman George Moreno was great! He let us look without bothering us and when we needed help he was right there with all the answers! I spent over 7 thousand and it was because George was so good at selling it was easy! The rest of the staff was just as pleasant as could be!! I would tell everyone I know to go to Ashley!! You walk out a winner!! Ty George for all your help and time, your great!

George was very helpful, answered all our questions, and laughed along with all our corny jokes. He helped find a different dining server set when the one I wanted wasn’t in stock. Made me feel like it would be a nice and cozy home for my family to sit down and eat dinner at.

Wonderful experience George provided! He immediately asked how he could help, was very professional, informative, and efficient. He had no trouble answering all of our questions and making sure we were satisfied with our purchase in all aspects. Would definitely recommend asking for him if you need to stop in!

We were expecting a lot of pushy salesman as we entered the store to purchase bedroom bed frames but a sales girl Kaela .. introduced herself ... Told us to look around and when we found something we liked & needed to ask questions ... She would be checking in with us. Easy & pleasant .. we asked a ton of questions & she knew just how to answer . It actually was enjoyable ! Looking forward to our furniture delivery!

Went in for the Labor Day sales and left happy and excited for our new furniture. Our salesman, George, was kind and courteous. He didn’t hover, let us browse at our own pace, answered every question, and had patience when we flip flopped with our couch decision! We know we’ll literally sleep better at night because of George. (Can’t wait for our new mattress!) I cannot recommend this store enough.

Our sales associate George was amazing. He helped us find exactly what we needed and was very patient while trying to figure out the best fit for us. He’s the best!

Went in looking for a new mattress and bedroom furniture after a move. Cindy was amazing! So friendly, so helpful and worked hard to get me what I was looking for! Her manager was Dave - he was just as great and really topped off the experience. I would go back again and again!

I had a wonderful experience at Ashley Furniture of Toms River. My husband and I had been to several stores before randomly stopping there one afternoon. Our saleswoman Karin Ippolito was friendly, helpful, and professional. She made finding a beautiful couch in our budget a breeze. The manager Chet was also very accommodating. I highly recommend this specific Ashley store. Make sure to ask for Karin when you go!

Kaela was very helpful and pleasant. She opened up an account for me and put in my order and I was on my way in no time at all. Kaela was professional and knowledgeable. Good shopping experience. Thank you, Kaela.

George was an amazing 🤩 salesman. I was indecisive and we made a couple great choices in under an hour. One thing that was standoutish was the receptionist who didn’t want to answer the phone or acknowledge us while we were standing there waiting to pay. Otherwise George was a great salesman who I would 10/10 recommend for all furniture goals.

The sales associate,Karen, was very helpful and took her time showing me around the store.

Was looking for large area carpet, asked salesman , he replied "all on the floor under the furniture " most weren't in new looking condition to get a good visual , customer walking aisles in the store had carpeting not only could have been cleaned but certainly in need of vacuuming, the furnishings were displayed ok , as long as you didnt look down at the floor, catpets should be shown in a better way , this is not a high volume store and could have been a Little cleaner

Wonderful friendly service as always and best deals in town . thank you Ashley

The experience was amazing as soon as we walked into the store Kaela helped us out told Kaela what we were looking for and she was able to help. Kaela made it quick fast and easy and Answered all of our questions with are purchase.

Sales woman Karin was so kind & helpful & will be back to furnish the rest of my new home

Ashley my sales person was wonderful to work with!! Hands down very personable and no pressure at all.

George Moreno was so polite and helpful. He showed us a couple of things and we were hooked end up purchasing way more that expected. He left us alone when needed and came back just as we were ready. Awesome experience .. Thanks again Liz

Worked with Jeremy G he was excellent very helpful made my decision easy

George was wonderful. Very helpful and knowledgeable. Great guy and great prices!

Waiting over 5 months. They're taking advantage of my mother. Bad business. Go elsewhere

If you need furniture (or maybe just want something new) go to Ashely! See Jeremy!! He is the best salesman I have ever dealt with. He listened to everything I needed and was looking for and helped me find the perfect furniture. Jeremy is kind and understanding, not pushy like some salespeople you encounter. It was an absolute pleasure working with Jeremy and the staff at Ashley.

Staff was nice

We got a 7 piece dining set and a matching 4pc bar table set. They look even better in our house than we thought they would. Our sales associate Jeremy Glassmacher knocked it out of the park again. We’ll be back for sure!

Went to ashleys, sales girl named Ashley helped us, turned out excellent.

Very easy experience buying a new bed frame. Everyone was super nice and helpful :)

I went into the Toms River Ashley store and I was greeted bye TP wonderful salesman VERY professional the only other thing that I will mention is that when a customer says no they don't want extra coverage I feel like that first no should be honored and the seal person does not ask anymore I know that's a part of the job to sell but I just feel when the customer says no it's no TP is an asset to Ashley's he's a keeper

Ashley is the total package.....what an asset to Ashley Furniture! She greeted me warmly with a smile when I first entered the store. She gave me great direction, and offered her help whenever I was ready. When I eventually asked for assistance, she was eager and happy to assist. She was knowledgeable, efficient and a pleasure to work with. She went above and beyond helping me find the perfect chair. When I eventually discovered that she has only been with the company for appx 5 months, I was blown away! Her Customer Service skills are excellent. I have worked in Sales and Customer Service for almost 40 yrs. If I wasn't retired, I would have offered her a job on the spot! Thank you Ashley. You're terrific!

Ashley from Ashley furniture was fantastic! So personable and really listened to what I was looking for. Found the exact recliner I wanted. Definitely a pleasant experience with salesperson, Ashley!

I recently got a couch delivered that I ordered a couple of months ago. Jeremy Glassmacher helped me with the order and kept it touch with me as I waited to give me updates on delivery, which was very helpful and reassuring. I am very happy with the couch and don’t mind that I had a wait a bit to complete my living room.

PT is an outstanding sales person at the Toms River location. He was patient and found us exactly what we were looking for even though I wasn't sure what I actually wanted. Thanks PT, we are two very satisfied customers and will be returning to shop for a kitchen set in the near future!

Excellent beautiful home furnishings. Excellent service also. Had a cane, but even a wheelchair was available! Given a very nice discount on top of holiday discount. First time customer... definitely recommend to others. Kayla assisted us. Will return.

Kaela was so very friendly, professional and helpful in my decision to purchase the proper sectional, size & comfort! I highly recommend Ashley Furniture and ask for Kaela!

Great selection of everything. Best prices and best warranty

Kaela was very knowledgeable. She lead us right to the furniture we bought. She gave us various scenarios and did not pressure us to buy. She was pleasant and listened to our needs.

Kaela was super nice and very helpful!!! Sean was also a great help and awesome to finalize our purchase with! This was my second time buying from them. I would definitely come back again !!

Very disappointed with their non- delivery of furniture. So far 20 weeks after I was told 8-12 weeks initially. Every time I call I am given a different answer. Not very helpful.

Decent pricing, reasonably helpful staff, nothing over the top but we were able to get the furniture set we were looking for. Unfortunately virtually everything is on back order.

Our sales lady Karen was good..they had what I was looking for and the price was great. We got a Va discount too.

Constantly lie about their delivery dates and will not notify you if there are delays. Every time I’ve called over the last three months I’ve been told 3-4 week delay. They won’t tell you that it’s delayed any longer because they don’t want you to cancel your order. It’s an absolute joke buying from here. Should have gone to Raymour and Flanigan. Update: called them for an update and was told end of June now which is probably still a lie. Was told this would come in February. People may enjoy their buying experience but good luck ever getting your furniture. Maybe by Thanksgiving they will deliver it.

Kaela was professional, pleasant, courteous and efficient. Got the couch we were looking for at an excellent price, terms and delivery details explained clearly, and truly felt that we had a great experience and have Kaela’s support if needed. The great service and detail to personal attention is why I shop at Ashley, and why I bring my family there as well. Bravo.

Kaela was very helpful and patient. She never pushed or made me feel pressured to be a "sale". She answered all questions and was very thorough to make sure she gave accurate and honest answers.

I could not be more frustrated after purchasing a bed frame here. I received a package with the wrong parts, and reached out to have the correct pieces shipped in 10 days. After a month passes I decide to follow up a second time only to be told nothing has even shipped yet (after an initial follow up telling me it was in route to us). A package finally arrives and it isnt even the correct part. I was now told we would receive expedited shipping and alas our package has once again not shipped. Ashley does nothing to accomadate their customers after messing up NUMEROUS times, and blow you off when you reach out. Save your time and money and buy elsewhere.

Kaela is an excellent salesperson. Personal and professional, she listened carefully to what we were looking for and thoughtfully made suggestions to us that we hadn't thought of. She worked hard to find us furniture that is attractive and affordable. We highly recommend Ashley Furniture and will always use Kayla as our consultant in the future.

Our salesman, Mike Boczkus, was very knowledgeable with questions we’ve asked him. Definitely will be back to finalize our decision after some measurements.

Ashley was very pleasant and fun to work with and so helpful with suggestions for furniture for our new home. I would highly recommend Ashley!

Very good experience. Our salesperson was very friendly, accommodating and helpful. I would recommend your Toms River store to our friends.

PURCHASED FURNITURE GROM ASHLEY. CAME DAMGED AND WRONG COLOR. MOSTLY DAMAGED. EVERYTHING WAS TAKEN OUT MY HOUSE. HAVE PICTURES AND VIDEOS AND THEY STILL SEND ME A BILL. NOW I HAVE TO FIGHT THIS. ITS STRESSFUL AND UNNECESSARY ESPECIALLY WHEN THEY CREDITED THE ACCOUNT AND LEFT A BALANCE. I DONT GET IT. I DID DISPUTE BUT WHY DID THAT EVEN HAVE TO HAPPEN. NEXT IT WILL BE TAKEN FURTHER IF NOT TAKEN CARE OF. NEVER WILL DO BUSINESS WITH ASHLY AGAIN. I HAVE PICS AND VIDEOS OF EVERYTHING BEING TAKEN OUT. POOR QUALITY FURNITURE AND WILL RIP YOU OFF.

Ashley furniture had a great selection to choose from! George was excellent and helped us find the table of our dreams. We will definitely be back that!

Michelle was great, so helpful and sold my son his favorite bed at a great price! 🤗

We went to Ashley looking.for a new sofa. We met Jeremy an awesome salesman who worked with us to get the right sofa for our home. Due to Covid it has been about 8 weeks but we are finally getting the couch on Saturday. Jeremy was awesome and texted us an update four weeks in and then when I received a text today that the couch would be delivered on Wednesday I reached out and he fixed the issue. Jeremy was able to change the delivery to Saturday, which is awesome since both my wife and I work and are not home during the week. I highly recommend the Ashley store in Toms River and if you stop in ask for Jeremy, he is awesome.

Kaela was very helpful and informative She made my purchase for power lift recliner very easy.

Didn't really have what I wanted but I was able to get something as comparable as what I was looking for. The girl tried to upsell me on my delivery fees. Which we're supposed to be free, and I had told her that, she finally gave me free delivery. So i'll finally got my point across. I'll be paying for the mattress on Friday or Saturday

Ashley, at the toms River store was very friendly, helpful and knowledgeable. She greeted us when we first walked in and gave a chance to shop the store without constantly hovering over. When we knew what we wanted to buy, we called her over. She quickly got to the paperwork and soon we were done Easy no pressure sale.

Being in sales 35 years myself Ashley was a very knowledgeable helpful saleswoman answered all my questions met all my needs and I give her five stars

Just purchased new living room pieces from Ashley Furniture in Toms River. Extremely pleased with customer service!! Kaela was my sales associate and so awesome to work with. She was very helpful; made the entire transaction quick & smooth. Highly recommend visiting this store & sales associate.

Ashley was an absolutely pleasure to deal with. Very professional and knowledgeable.

Had the best shopping experience with Elisa today. She helped us find the perfect couch for our family. Amazing customer service from Chelsea & Mike.

I bought a bar height table in August 2020 and received it in October 2020. I understand with the pandemic in play, shipping was behind. Not a big deal. The table was damaged by the delivery person before it even got into my house. I called Ashley Furniture and they were very apologetic and ordered me a new table leg. They call me beginning of February 2021 to tell me the tech will be out to come fix it. Great! Tech gets here this morning February 27, 2021 and he doesn’t have the table leg. So great, we both don’t have a leg to stand on(pun intended). He offers to fix it which is fine. He tells me that they ordered the leg back in January 2021 but when I call Ashley Furniture they said they ordered it in February 2021. Needless to say, I tell the nice lady I don’t want it at this point and that I will never again buy anything from Ashley Furniture. We spent a lot of money on this table and it’s not even worth the money or headache of a leg. So if your company is ok with losing customers, more power to you. I’m very disappointed with the service and the aggravation that came with buying this table.

Alicia was attentive to our needs and listened to what we were looking for in dining room table options. She helped us find the perfect fit for our space! Thanks so much!!

I ordered, 4000 dollars worth of furniture online i only chose things they said were available by March 31st wasted two hours only too get a call the next day from a rude woman in the Toms River store telling me none of the things were available and someone would call me back., One week late still no call i am just going to get a refund and go to Raymour and Flanagan. I will never be back with this type of service.

Delt with Kaela. She was very friendly and professional. Very easy to buy from here. No high pressure sales. Let us browse. Answered questions. Would definitely recommend buying from her.

Kaela was a wonderful sales associate. We came in for a living room set, had a lot of questions and she helped us set up everything. Additionally, we ended up furnishing a second room with them.

Karin was friendly helpful and we purchased exactly what we wanted

The Kaela was Great. She introduced herself when we walked in but left us to do our own thing for awhile. By the ti.e she checked in with us pretty much narrowed down what we were looking at. She helped give us prices on 2 sofas, with pristine and cons, talked about what protection plan covers. It moved along smooth, fast, and great. She was friendly and warm and made it a great purchase. Thank you Kaela!

I’d like to take a minute to recognize Ashley furniture in Toms River along with two people that truly helped us make our experience a positive one! We’ve shopped with Ashley furniture in the past and bought our entire household furniture from them. The old insurance company that they used was terrible and ripped us off! So, in turn, we weren’t that happy. Fast forward to recently, we decided that we loved the furniture from ashley and found out they they no longer use the old insurance company any longer. So we decided to go with them again to fill up our new house. We walked in and immediately was attracted to the sales lady Roe’s personality and professionalism! Her knowledge on putting items together and designing a space is absolutely amazing! I literally let her take the lead and roll with the entire two rooms set up! Her and along with Shawn the manager are a dream team! He knew of our past problems with the old insurance company and tried his very best to meet our budget and speed up to the best of his ability our delivery times. If you are in the Toms River area ask for Roe and Shawn!

Today was my first time shopping at Ashley’s Furniture. My mom earlier that day had made a purchase and referred me to George who was the associate that assisted her. George was awesome! He was very professional and yet personable at the same time. I was looking to buy furniture to furnish my first home and he made the entire process extremely pleasant and easy.

Visited Ashley furniture in Toms River to purchase furniture for my daughter‘s new house. Sales person George was great! He was very friendly, personable, professional and had a lot of knowledge of the products on the floor. Thanks to George we were able to furnish her whole house. It was a pleasure visiting Ashley furniture. Their selection and quality of furniture was outstanding in addition to reasonable prices. Thank you George for making our visit pleasurable. Would definitely recommend Ashley furniture in Toms River to anyone looking for quality furniture in addition to excellent customer service.

Kaela was extremely helpful today. I highly recommend asking for her if you visit this store. Thank you for helping is today with our purchase today.

Kaela at the Toms River location was an absolute pleasure to work with! She was so sweet and understanding and accommodating! 10out of 10 would recommend using her!

George in the Toms River store was so friendly and helpful. Listened to what my needs and wants were and I found THE COUCH !!!!Great Customer Service. He made my experience painless. GREAT EXPERIENCE!

Didn't feel comfortable looking around. Prices were confusing.

Kaela was very helpful in helping us find the matching pieces to a previous set purchased. Once we were home and realized that the pieces would not fit She was able to modify the order without causing any additional delay for delivery . She was extremely patient with us in store while we debated on which pieces to add to our living room set. She was friendly and cheerful the entire time we were in the store and over the phone. Fantastic experience with Kaela and the Toms River store.

Great friendly people Kaela was GREAT!!! Sale prices where very good No pressure A really good shopping experience 👍

Kaela was an absolute pleasure! She really took her time and was more than patient with us! Not once did we feel rushed and we were there for over 2 hours trying to pick the perfect couch for our finished basement The manager was great as well, thank you again for all you did!

My experience in the store today was great. PT was very knowledgeable and explained all the pieces in the living room set that I was interested in. He priced out the pieces that I wanted and the sale went very smoothly. Most importantly to me was that I never felt pressured

PT was so helpful!!! Showed me all the pieces available and gave us a great deal!!! Very knowledgeable and friendly!!

George Moreno was so helpful, professional and customer service oriented! Great experience as always. Thank you George!

Nice selection of furniture and the staff is very friendly. Went looking for a headboard and Rosie went above and beyond to find us what we were looking for. This is the 3rd time I purchased something from them in 3 years and they never disappoint me.

I purchased a tempurpedic mattress and adjustable frame January of 2021. The sales rep Ashley was awesome. She took her time and was extremely patient and answered all my questions. A pleasure to work with , she made the experience great.

George was super professional and literally showed me everything couch and sectional until I found the perfect one. He was very patient and I’m grateful that he was so helpful! Thank you so much!!!

Kaela was awesome!! Great service

We had the PLEASURE of working with Cindy in the Toms River NJ store on Hooper ave. Her customer service and patience was excellent!! We went shopping on Halloween looking to purchase a bedroom set, living room set and kitchen set. we were 4 weeks away from closing on our new house. Fast forward we didn't close till 5 weeks past that date. We were made aware from the start that products were delayed and it worked in our favor so that was not an issue. Cindy was extremely helpful and extremely knowledgeable due to her many years of decorating and interior design and sales. Cindy keep us informed as to our order status through out the process. We could not be happier with our new furniture and the Ashley experience!! The deliver team was awesome and everything came perfect!! GREAT JOB CINDY AND ASHLEY FRUNITURE

Had a great experience with Kaela Tate. Helped us pick what we needed quickly. She was able to provide us with so much information on a variety of products. Definitely recommend her and will buy from her again.

PT at Ashley home furniture was very professional and knowledgeable. He was patient while we were deciding which bedroom set fit our needs. There was Zero pressure. We will be going back very soon to purchase a dining room set from PT. Five stars does really not say enough about my experience today, but a true enjoyable shopping experience with my salesman PT today, thank you!

I am very pleased with my visit to this store tonight. I was immediately greeted by Kaela Tate. She was super sweet, not pushy at all and helped me find the couch i love and was able to work in price range. This was the easiest transaction i ever made. Very satisfied with my experience tonight and will be returning here for future purchases.

Terrible customer service overall. I went into this store on 11/21 and bought a recliner. The lady that sold me the recliner told me to call after the holiday to set up delivery, I said no problem. The next day I wanted to change the recliner to a larger one and I called my salesperson and left a message for her to never call me back. So I had to call again and when they found out I wanted to spend more money then they called me back and told me the same thing, call after the holiday to set up delivery. So then the holiday happened and I called, 2 weeks after I had purchased it, where the receptionist told me delivery is 8-12 weeks out. So I said I wanted to talk to my salesperson and left another message with once again no call back. So I had to physically go into the store again for my salesperson to tell me to my face she never got any messages from me. The manager there over heard and looked up my recliner status. Tells me it will be in by the middle of January. So then my salesperson takes my name and number and tells me she will call in between Christmas and new years to give me another update because she was so sorry that no one had returned my calls. Well big surprise here that its now January 5th and I have not heard from anyone since I had to physically go in, which was 2 weeks before Christmas. They have some of my money and its been almost 7 weeks since I purchased the recliner and I am no closer to knowing when its coming then I was 2 months ago. Never buying from this place again.

I had a great appointment at your store today. George Moreno was awesome!!! He helped me pick out exactly what I wanted. He showed me all around the store! He was efficient and super knowledgeable! He was also super friendly! I will definitely see him again when I make my next purchase!!!!

George from Tom's River Ashley furniture was amazing! He was extremely helpful, kind, and funny. In these hard times we are facing it was nice to work with him finding the perfect couch and rug for our home. Thanks George!

We had an excellent experience at this location. George was so helpful, my fiancé and I are so glad we had the opportunity to work with him. He did whatever he could to help us make this purchase. 10/10

My family was looking for a couch and found not only a great deal, but also top notch customer service. The sales associate, Ashley, was very helpful and personable, answering all our questions.

THANK YOU ASHLEY FOR BEING SO HELPFUL TO ME IN PURCHASING MY BEAUTIFUL BEDROOM SET. YOU WERE VERY PROFESSIONAL AND COURTEOUS.

Ashley was the salesperson that took care of us. What a pleasures to deal with her. Ashley should be commended for hiring such a fine young lady.

Im only giving one star because i cant give 0 stars. This location is a horrible representation of Ashley Furniture! Purchase a living room set on Oct 4 and was promised that it would be 6 weeks to get my furniture, before thanksgiving. I was also promised bi-weekly check ins on status updates. Well guess what, here it is Dec 16 and i have not had one phone call. And, they only have 2 pieces of my 4 ready, but wont be delivered until the 30th at the earliest. The manager Jeff could not care less, as a matter of fact not one person Ive spoken to seems to care even the slightest bit about the inconveniences this has caused. I can now now longer host Christmas for my family because i have no furniture. And have to change all of my plans a week out from Christmas.

My salesperson was amazing.

George was, professional, polite, more than accommodating, easy to work with and very knowledgeable. It was a pleasurable experience and I purchased exactly what I was looking! if you are looking to purchase furniture, I highly recommend you go to George!

George was EXCELLENT!! He was so patient & paid attention to my likes & dislikes & offered suggestions that were better than what I thought I wanted!!! If you go here, ask for George!!

Best easy experience with George Moreno! Ask for him, you won’t be disappointed!

Don’t buy their warranties. Waste of money.

We had a wonderful experience working with Kaela! She was extremely professional and patient. We are having our whole house redone and being that the contractor just started the work we are going off the floor plans! We were purchasing a lot and since we haven't seen the finished product yet it made it difficult to decide which way we wanted to go as far as the furniture is concerned! I highly recommend Kaela for all your furniture needs! She was a pleasure to work with!

Kayla was great & super helpful with helping us find what we needed for our new home!

Our store helper was Kayla She was so helpful and patient with us . Not pushy at all . Made our experience pleasant . As far the furniture we are waiting on our delivery and tell you about that when it arrives .

My husband and I were shopping here for the first time to get some couches:) The man helping us today was so helpful, informative and awesome! He let us take our time browsing, was not pushy and answered every single question we had. Thank you so much for being patient and helping us today! Greatly appreciated.

They price matched the online deal-my sales associate Ashley was very helpful and sweet. Thanks!

Do yourself a favor and ask for Cindy when shopping at the Toms River Ashley. We have always shopped Ashley since buying our first home but no one has ever treated us like Cindy did tonight. Being a new home owner is overwhelming trying to figure out how to bring everything together and what can go where. She went above and beyond. It is truly appreciated.

I went in with my boyfriend today for a couch I’d seen online; although I didn’t have to shop around due to knowing what I came for, the Customer service we received from Kaela was phenomenal! She was so patient and kind, she took the time to go over all of the purchase options and we walked out with a really good deal and an even better shopping experience! I’ll definitely be going back for my accent pieces!!

My husband and I have been shopping around for new living room furniture for awhile now. The first time we went to Ashley we were followed around the store by a very aggressive employee and felt very uncomfortable. We went to a few other stores but ended up back at Ashley because we had seen a sectional there we liked. That time we met George and he was amazing, not pushy but very friendly. We told him exactly what we wanted and he helped us and gave us a great deal. We ordered our sectional from him and now we're just happily waiting for delivery. Thanks, George, for the excellent service!

George was an absolute pleasure to work with. We had a wonderful experience, he was extremely friendly, informative, everything was handled with a smile and ease.

George was our salesman and he was wonderful. He made us feel both comfortable and informed, while creating a relaxed, friendly atmosphere.

Bad experience waited outside 25 minutes saleswoman never came out 2 get us sew we left

Thank you George for all of your assistance in purchasing my furniture today! You made the experience enjoyable!

We went in, knew what we wanted in a bedroom set & Kaela took us to look at each one, knew the specs & guided us into making our purchase. Easy peasy!

I honestly don't know how Ashley Furniture is still in business. I returned a defective mattress under warranty in June and still have not received a refund nearly 5 months later. The customer service is atrocious when I try to get the issue resolved and no one can be bothered to treat the customer with respect. They also threatened to hold the new couch we purchased through them until the mattress issue gets resolved which is on them!!! The most frustrating experience I have ever had to deal with.

Say whatever you want to say play what I want I work with Cindy today as a salesperson if she was absolutely 100% wonderful and I enjoyed our company and I want to be her friend and I'm going to take her out for a drink thank you

Very nice sales person.

Just finished buying some new furniture at the Toms River location of Ashley Furniture and we couldn’t be happier. PT was the sales person’s name and he was great. Thanks a lot

Kalie and the staff at Ashley’s furniture in Toms River was second to none. Above and beyond, especially Kalie who was our salesperson. Thank you for all you help. We will definitely be back!

Just had the trash they call furniture delivered. Bed frame was covered in scratches. Dresser was also covered in scratches and two of the draws couldnt even be opened. I would never spend another dime at any of there locations, I suggest taking your hard earned money and go with a different company. After I signed the contract a day later I also recived a phone call from the sales associate I worked with explaning she messed up on the pricing and I needed to pay another $200 but she was lind enough to only charge me $50. Absolute joke.