Ashley Store | Toms River, NJ 08753

The furniture is nice but if there’s anything damaged or you need any tec support good luck! Their customer services is god awful!! Everything takes months. Horrible experience

I purchased 2 recliners total. $1900.00, they arrived , sat on them and they are structurely imperfect called them 1 day after delivery took them 1 month and 15 phone calls for them to send the furniture doctor to examine them Furniture doctor examined them and said they were imperfect and needed to be fixed or replaced. But Ashley called today and said the doctor said there was nothing wrong with them which is a lie. Now I will have to hire a lawyer to get justice Go to Bob's they stand by their products..

Terrible quality , but okay if you’re planning on replacing it within 3 years. Some of The wood tables are actually hard pressed cardboard with a wood like coating. Any Couch cushion sold there has been modified to have extra filler, don’t fall for the add ons, or the warranty because they won’t honor them. The sales team is very pushy. Let people shop around and breathe jeez. Don’t Buy Ashley. Oh yeah the delivery people will destroy your purchase and you’ll notice it a couple weeks later. Make sure you look it over, and take pics. Don’t give me a copy and paste generic response. this proves insincerity that Ashley furniture is a terrible company and doesn’t care about customers and the brand they represent and why they’re in the business they’re in.

Local furniture store. Bought a bed there, and it wasn't a good fit for our home, so the management took care of it. I'm definitely going back for my furniture needs.

I went shopping with my husband for a sofa few weeks ago. I have to extend my thank you to my sales person "Cindy Serratelli" who tried to help me with any questions and when ever I called her She ,Took her time to listen . At the same time Bruno the manager is great just as much. Thank you Cindy and Bruno. Ruth.H

Whiter pic is what’s in the showroom. Pic with partical board is what I received. Spent well over 12k in one single day and they couldn’t help me. It’s not even like it’s got a different finishing on it, to make it looked aged. The whole set is like this. Poorly painted with straight particle board showing through. Sliding door on chest does not glide. Skips. Again, the one in the showroom had a perfect Glide. Showroom one was quality- the one received- is like a cheap knock off. They swapped the chest, same exact issues. Completely threw off the whole white and silver design of the room. No money back; nothing. Despite the fact that I purchased THREE sets that day- PLUS an adjustable bed frame- giving them nearly 12k in one single day. Not a fan. Will probably never use them again.

Was NEVER told my old mattress needed to be plastic wrapped to be taken on delivery of new. CS was almost rude. Delayed my new delivery by another week. ASHLEY needs to PRINT a blurb and attach to paperwork regarding these requirements because I surley would have complied if I had been informed. BIG dissatisfaction with this experience.

Our experience at Ashley Furniture in Toms River is always the best! We have returned to purchase living room furniture and Cindy Serratelli is always so professional and her creativity to map out our living room space to perfect every piece where it would look the best. I highly recommend Cindy to anyone who wants to buy furniture and is unsure on what and how to style!

Cindy was my saleswoman. She was assertive, listened to my needs and got the job done in record time which I need because I’m a busy woman. If you are looking for someone to sell you the best furniture and meet your needs, she is your gal! Look no further!