Ashley Toms River, NJ
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
NEVER AGAIN! Bought two dining room sets, one in January and one in February. Took months to get the tables, one arrived damaged. District Manager approved replacement. After additional months of excuses and waiting, we had to go to the BBB to get the table replaced. Just noticed in my account, they charged me for the replacement table. Awful customer service...
great store great staff thank you
I bought Furniture from Ashley the last weekend of July, my sales person was RYAN, Ryan told us he'd call the following week for an estimated delivery window. Ryan NEVER called. My furniture was delivered August 30th. 2 hours BEFORE the delivery window, the delivery people then DAMAGED my furniture upon bringing into my home. DAMAGED my porch, caused me structural issue with that, DAMAGED my walls that I had to make repairs to because of scuff marks and holes they created and then FORCED me to sign off before inspecting and telling them about the damaged furniture because they "had to leave." Ryan NEVER even called after the furniture was delivered to ask how everything went. He OBVIOUSLY received his commission cashed his check and forgot about us. Very poor Customer Service if you ask me. HOWEVER, I have called Ashley NUMEROUS times and I get nothing but a run around, the people at the store don't even answer their phone calls. I've left numerous messages. I am now left paying THOUSANDS of dollars for furniture that is DAMAGED and looks like I've had it for 20 years when I've only had it for 2 weeks. I will be loading up all of this furniture and dropping it back off to RYAN at Ashley Furniture Home Store of Toms River, because I'm not paying for Damaged furniture.
I'd like to recognize Dave Moss for his patience and understanding during my purchasing process. A wonderful man and experience. Next I'd like to recognize Ro Pilla for outstanding customer support with our bed purchase. Very knowledgeable about the product. And the care and patience she provided kept me in the store for some time picking out the right bed for my needs. I am paraplegic and the right bed makes a world of difference in my situation. Normally I would be out of my comfort zone and embarrassed transferring getting out of wheelchair and trying different beds. But her understanding of my situation made me feel right at home. I would recommend this Ashley location to anyone looking for their next purchase knowing they have people like Dave and Ro helping you out. You CAN'T go wrong! As far as the layout in the store.... Its very congested and its the only time I felt handicap while there. I have a narrower wheelchair then most and I was banging up against items on the floor. Left with a few bruised knuckles.. PLEASE review your layout and provide enough room for anyone that may visit your location. I promise it will make a world of difference in the customer experience and they'll keep coming back! Thank you Dave Moss and Ro Pilla!!!
Toms River NJ. Our salesman Steve was super helpful! Finally found a couch that I don’t sink into!
Steve at Ashley’s in Tom’s river was the best with helping us with our new beautiful couch.
Steve helped us pick out a new couch and he was so nice! Super helpful but not pushy at all. We made sure to come back when he was working to place the order. Would definitely recommend asking for him if you come in to shop!
The people at Ashley's near the closed AMC theater in Toms River NJ are awesome. I have no complaints about the service or quality of the furniture. I do have issues with their delivery personnel though. They were going to leave without correctly assembling my sleeper sofa. If someone had slept on it after they had tried to leave at first, second or third time, they would've probably been hurt from it falling apart. I could believe that they even said that they didn't have to put it together
My experience was devastating. I bought a Stearns & Foster mattress and, after 10 days, the smell had not dissipated. I was congested and sneezing from it. The main customer service refused to refund or replace without having a furniture Dr come out to "smell" it. Or... I had to keep the mattress for 30 days - while I slept on the couch. The managers and my sales person tried their best. Apparently Ashley is not interested in what their managers have to say or in keeping customers.