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Ashley Store Toms River, NJ
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Toms River, NJ represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Toms River, NJ is committed to being your trusted partner and style leader for the home. This commitment has made Ashley The Largest Furniture Store Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Love it
Damonn was great to work with. We came in for a couch and left with a bedroom set and mattress as well. He was super helpful and knowledgeable of the company and offers. Highly recommend going to see him!!
Damonn was absolutely a pleasure to work with. Very helpful and attentive. Not once did he pressure us, he gave us our space to shop around and helped close the deal. Highly recommended
Damon Great salesman I will come back asking for him in my next purchase at Ashley
I have not yet received my furniture
Found exactly what I was looking for in a matter of minutes. The salesman Damonn was courteous, polite, friendly,and didn't pressure us at all,but was around when we had any questions. Great experience.
Sharon was so helpful, patient and kind. I will come back and request her. Excellent customer service!
Damon was the ultimate salesperson. He greeted us warmly, gave us some helpful information and then let us wander. Periodically he would check on us and when we were ready to buy, Damon was very helpful. Kudos to him!
Shipment was on time. Did not arrive assembled as I was told.
We always buy our furniture from Ashley and it has always been great quality at an affordable price. However, our most recent purchase has been greatly disappointing. We purchased a recliner in August of 2024. The recliner has a 1 year manufacturer’s warranty. After a few months of use, the foot rest would not raise when pulling the handle. We had to manually pull it up, and it was very difficult. We called Ashley and they (eventually) sent a “technician” to repair the recliner. After a lot of banging around at the back of the recliner, the technician said we were all set and he left (no explanation on what the problem was). A few weeks later, the issue happened again. We called Ashley and followed every instruction to send them details. We FINALLY were contacted by a representative and were told that the “technician” notes stated that the issue was due to customer use or something along those lines. We were told they would send a technician to repair it for $400. Absolutely ridiculous! My husband is the only one in my household who uses the recliner, and we do not have children. This was not due to any type of abuse. This is a brand new recliner and should not have these issues. We did purchase a protection plan, but they will not do anything until the manufacturer’s warranty is up. This is completely unacceptable and we will not be purchasing anymore furniture from Ashley. We have never had issues with the furniture itself until this most recent purchase. Shame on them for losing a customer due to their unwillingness to fix an issue relating to the defects in THEIR furniture.
Excellent experience with Damonn. Everything was quick and easy!
I bought a sofa and recliner chair. Damonn was our salesperson and he was great! Super friendly and easy to talk to, not pushy, gave us all options, and knowledgable about the products. 5 stars for him and the shopping experience!
Elisa was absolutely phenomenal helping us pick out a new sofa within our budget! She wasn’t pushy and made the entire transition easy and stress free! We will absolutely be back in the future! Thank you, Elisa!!
Cindy was wonderful. She helped us feel confident in our decision. She gave us great ideas about how to fill our room layout.
Nice selection of furniture. Wanted a small sectional and finally found one. We saw many there, and there was no pressure to buy.
Thank you Nikki for your help
Awesomeness!! Sales people, management everyone. We have been shopping at Ashley furniture for years and everytime our experience is always awesome… Cindy you are awesome and thank you!!!
NIKKI WAS GREAT AND SUPER HELPFUL !!!;;
Elisa was amazing!!!! Such a pleasure to work with!!!
Friendly and excellent service
Nikki was great!
Love Ashley! Nikki was great and always quick to help! Everyone is always so nice. We always have a great experience and get good quality.
Elisa was super helpful and kind from the moment we walked in. The unfortunate part was when we left we thought we were going to get the furniture delivered quickly. We were informed we just needed the base. Everytime I call now the base hasn't come in. I called last week and Ashley furniture said the base was coming un on the 10th of March. When I called today they said it wasn't in and now we are also missing some parts of the sofa. So now this good experience has turned into a nightmare because we feel like we are getting the run around.
ELISA WAS VERY HELPFUL AND PATIENT IN HELPING US FIND EXACTLY WHAT WE WERE LOOKING FOR! SHE WAS AWESOME!
Elisa was great. Patient, caring and just a wonderful person!
Nikki was a fantastic salesperson !
My husband and I walked into Ashley furniture while running errands to browse with a few notes of what we were looking for. Elisa walked us through the whole store showing us numerous items and pin pointed exactly our vision. We appreciated her help, advice and genuine perspective. We will be back asking for Elisa for future home purchases!
nikki and chelsea and masoood were very helpgul
Nikki and Chelsea were so great people that took care of me with my purchase! I have no complaints ! So well knowledgeable of their products! ! thank so much for their help!
Elisa was absolutely beyond helpful and amazing, we couldn’t have found our dream furniture without her! Can’t thank her enough!
Elisa was phenomenal ! Excellent service
Nikki Cassidy was great!!!
Nikki was awesome.
Nikki was fantastic and helped us with our purchase!!
Do not buy anything from this store. They deliver damaged merchandise. They say they are going to repair the junk furniture. But they don't show up. One regretful purchase will never buy from them again.
Nikki and Chelsea helped very much and made everything very easy and quick! Thank you
Great experience! Wonderful salesperson Nikki! She could not have been more helpful and got us our dream couch .
Nikki helped us make a decision and we found the best option for the size of our room. Thank you
We just bought a new mattress from them. Nikki was a good help. Good job!
Nikki was great to work with and went above and beyond. Couldn’t be happier.
My family & I went in today to look for living room furniture, George helped us as soon as we came in, he was extremely helpful! Awesome guy, 10/10! Thank you again!!
Thank you Nikki and the rest of the staff for your help. And making the experience a pleasant one.
Nikki was super helpful and so was the rest of the staff. Can’t wait to enjoy my new furniture.
We had an excellent experience with James. He was patient and gave us space to discuss our decision while also answering our questions. He was very courteous and professional. We truly enjoyed this buying experience!
James did a great job helping us find what we needed!
I had a great experience with Nikki she helped me a lot and Masood stepped in he is a wonderful guy for helping me get my things in time and Chelsea behind the desk was so nice!!
james was awesome! came in for only 1 mattress and left with 2!
Nikki was wonderful so sweet welcoming and professional. More than caring she went out of her way to make sure we were satisfied. Ask for her when you shop. You won’t regret it!!
Very patient and informative a very pleasant salesperson
Nikki our sales rep. was excellent. Helpful and knowledgeable. Great experience, made our transaction pleasant and easy
Absolute worst customer service, after they basically force you to purchase the warranty for any furniture purchased they refuse to be of any help when you call with an issue. Will NEVER return and always recommend my family and friends to go literally anywhere else to purchase furniture.
George, was a great sales man, helped alot with picking out what we needed.
George was very helpful with our couch purchase!
James thank you also putting up with my husband
Nikki helped us buy our new living room set, she was attentive, and informative. She also helped us narrow down our search of the show room and got us a price that worked best for us.
George was the best
Nicky was very helpful ! She explained the sales and showed me several bedroom set
We LOVED Nikki! She was the sweetest most helpful person. However, we did not appreciate the way Shawn spoke to both Nikki and to our family. It was very off putting and uncomfortable to have someone talk down to another sales associate on the floor in front of potential customers- especially one who seemed so kind and so patient.
My fiancee and I visited this store three times before we finally decided to purchase our new couch. We worked with James and he was great in every aspect. We showed him the room in which we wanted to put the couch in and he gave us a bunch of suggestions. He was never pushy, didn’t try to sell us on something we didn’t love. All in all, 10/10 experience. Thanks James for your help, and patience along the way !
Just left Ashley and purchased a BEAUTIFUL new couch with the most amazing sales associate, Cindy. From the moment I walked in, she knew exactly what I was looking for, helped me work through every detail of spacing and design for the space, and made the process so seamless and easy! HIGHLY recommend and will be back!
Very helpful!
Wonderful experience with James !!! Very informative and helpful!!!
Amazing service! Polite knowledgeable and extremely helpful. Highly recommend this store especially Nikki
Nikkie was great
We loved our shopping experience. We didn’t feel pressured and felt very comfortable during our furniture search and purchase. We would recommend James to anyone!
Thank you for helping me purchase a beautiful sectional James!
Store is very clean. The employees are very helpful. This store is pretty pricey for their furniture imo though.
We had a great experience with George. He was very knowledgeable and helpful. He understood our needs and worked with us to get a great deal!
Nikki, Shawn and George were all great to work with! We were very pleased with our purchase!
James was great!
Nicki and the team were fantastic. We looked elsewhere and came back to Ashley. Great quality and customer service
George was amazing. I would definitely recomend him.
I had a fantastic experience working with James at Ashley Furniture when purchasing our new couch. From the moment we walked in, he was friendly, patient, and respectful of our space. He gave us the time we needed to look around and make decisions without hovering or pressuring us, which made the entire process feel stress-free. His knowledge and approach were top-notch, and he really listened to what we wanted, offering helpful suggestions without pushing us toward anything. James was by far the best sales associate we've worked with when buying home furniture, and his professionalism and attitude are the main reasons we'll definitely be returning to Ashley Furniture in the future. Highly recommend!
Kayshley (sales) and George (manager) were a huge help. They stayed late to complete our purchase. We felt well informed and they were so helpful. They’re knowledgeable and kind.
Excellent service and prices. Great salesperson
George did an amazing job. His customer service skills are incredible! Always very informative and personable. This was our 3rd purchase with him and great experience every time. He is the reason we keep coming back to Ashley’s.
Nikki was very helpful and helped me get a great deal. She gave all the information i needed on my purchase and was did not pressure me to buy in any way. She was respectful and kind, which was a pleasure. I appreciated that. I look forward to my purchase being delivered!!!
Nikki was a great help to me with making my selection ans purchase! She want above and beyond!
George was great! I showed him pictures of our living room and dining room and he helped us pick out what would look best! It was a great experience working with him and he took the time to help us determine what would be best for us and our space. 100% trust is design choices😁
George was absolutely amazing with answering all the questions we had. He was so patient and knowledgeable in every aspect.
Went to look for a couch and dinning room set , had George help us and he was awesome made the experience easy
We went to Ashley furniture today to look at options for a new family room set. We were greeted kindly upon entering And the sales associate who helped me, Cindy Seratteli, Was super knowledgeable and helped me find a set that was perfect for my family. I have five children high school through pre-k in my home and didn’t want something I was gonna have to constantly be worried about. Cindy helped Me to find something that was super comfortable in a price range that I felt good about with having that many kids in my house. I’ll be back soon for a new bedroom set!
Super fast and easy! James was very nice!
Nikki was a great help. We had limited time to shop and very specific requirement. She understood our ask and was very knowledgeable about the furniture. Thank you for an easy purchasing experience!! We will be back to shop for the rest of our new home!
George was fantastic. Knowledgeable honest and very professional . Give him a raise! .
James was extremely professional and knowledgeable about the modmax set. Everything was processed very quickly. An absolute pleasure to work with.
Nikki Cassidy Was very pleasant & helpful!
Nikki was excellent, very professional!!
George at Ashley Furniture Home Store in Tom’s River NJ went over and above to make our experience effortless. He was a pleasure to work with, personable, listened, knew exactly what we were asking for and yet still took the time to walk with us as we looked at other options. We purchased his first suggestion based on what I had described I wanted. He was not pushy and no pressure. I would go back just to buy something again from him!
George is the absolute best at showing .e around and paying attention to detail in exactly what we wanted. He was patient and very knowledgeable in all aspects. Very friendly and professional. If you ever come to Ashley ask for George!! You won't be let down!! 😉
I recently was on a search for a new sofa recliner set. I had been to a few furniture stores and wasn’t finding anything that I liked. When I stepped into Ashley’s I was greeted by Nikki who was my sales person. She did a great job at helping me find just what I wanted. Everyone at Ashley was super helpful and accommodating. The manger Shawn went above and beyond to help get my items delivered quickly. If you’re in search of some new furniture I highly suggest stopping in Ashley’s.
George was amazing! He was professional and just the right amount of attention. He was helpful explaining the quality and points for attention of the furniture. He was also just the most likable furniture sales person I’ve encountered! Thank you for your help George!
Great help. Went to three stores before here. George was the best, very knowledgeable and great manners. He didn't creep around md follow us around, the store but was there when we needed him.
George at the Tom’s River store went beyond trying to help me pick bedroom furniture which his choice was perfect !!
James was excellent helped me figure out how the couch would fit in my space. Very knowledgeable and helpful
Nikki was wonderful helping my mother with her mattress purchase.
Nikki Cassidy was our salesperson, very very helpful, and professional. I most liked how friendly she was, put us both at ease from the start,
Just purchased a sofa at this location and my salesperson Nikki was very personable, friendly, and helpful throughout the whole process. Thank you and the staff for all of your help!
James our salesman was AMAZING!!!!! Was so personable and warming and didn’t pressure me at all. Let me look around and helped me when i had questions. Made my experience so easy and fast!!! I would highly recommend James and this location to anyone!!
James M. At the Toms River location was beyond knowledgeable about architecture, design aesthetic and the approach to purchasing. We're thrilled and wouldn't have been able to choose so effectively without his professional assistance. Very grateful!
Had a great experience, found just what we needed. James was a great help. Thank You
Cinderella was 5 Star. Knowledgeable and customer oriented. We will be back. Magical.
George was extremely helpful and very personable, and knowledgeable. Made bed shopping a great time! Also a great deal on everything !
A very quick an pleasant experience. I love my two pieces I bought.
(Translated by Google) Excellent service, kindness, from the beginning, he explained to us everything regarding the item we would be purchasing, he was very specific with every detail and gave us price options, delivery services. We are very grateful to Jorge, I am sure that we will buy again and contact Jorge in our next purchases, thank you (Original) Excelente atención amabilidad desde un inicio nos explicó todo lo concerniente al artículo que estaríamos comprando fue muy específico con cada detalle y nos dio opciones de precios entrega servicios. Estamos muy agradecidos con Jorge estoy seguro que volveremos a comprar y contactar a Jorge en nuestras próximas compras gracias
We’ve shopped at Ashley before and as always everyone was great.
The sales person michelle took her time and showed us around the store. It was a pleasurable shopping experience
Excellent customer service! I can’t say enough about all the store associates and the store general manager, Shawn who went above and beyond to see that I had just what I needed. I highly recommend this Toms River location! Kathy R.
George was courteous knowledgeable very patient and helpful throughout our purchasing process
George was extremely helpful and was very knowledgeable. I highly recommend coming to Ashley Furniture for all your furniture needs.
George was great! Very helpful! We got a beautiful couch.
George was an excellent salesman. Our shopping experience was no pressure. George was available when we needed him to answer questions, but he did not hover and gave us our space to shop. His knowledge of mattresses and the quality of the furniture was extremely helpful. It was a pleasure doing business at Ashley’s due to George and his professional and pleasant manner.
George from the Tom’s River nj location was amazing. He was patient, worked on a great deal for us. Ashleys and george and the rest of the staff was all friendly and professional.
We worked with George over at the Toms River location. He was knowledgeable and made the entire process really easy for us, and we left feeling like we got the best price available. I highly recommend paying him a visit!
GEORGE WAS AWESOME
George was very friendly and helpful !
George was super helpful and patient!!! He did a great job helping me!
George went above and beyond with measurements to drawing out our living room layouts. Def will be back!
George was a great helper
Cindy was professional and super friendly. Purchase process was fast and easy. Excellent experience
George was extremely kind and helpful. He was patient helping us choose a couch and went over all the options! 5/5, would recommend!
George was amazing and so helpful!
Great experience today! Can’t wait to receive my new furniture. Thank you Cindy you made this experience so stress free!
George was amazing in helping us pick out our new tempurpedic bed with an adjustable base. He got us a great price and threw in lots of extras! We are very appreciative of the hassle free experience with had buying a new bed all thanks to George!
Michele who helped my husband and I to purchase sofa was very helpful and friendly great service and manger very willing to get what we needed. Great experience !
George was super helpful in picking a sofa for my needs. He also gave me multiple opportunities to share my options with my husband who couldn't join me in the store. Great selection to choose from. Thanks so much George! And another huge thank you to Bruno who took care of me at check out time. Let's go Mets! Highly recommend Ashley's Toms River store!
Team was extremely helpful. Jag was patient and knowledgeable
George was helpful, knowledgeable and efficent!! And it was on sale!! Great experience!
George was amazing help!! He was very attentive and so personable. We will be back here again just for him!
George was great. He let us browse freely and was available when we needed him.
Best customer service from Angelina! Listened to what we wanted and worked with us to get the right price. Thanks Kayshley for your friendly assistance!
I just wanted to say thank you to Angelina. We had a problem with the furniture we ordered and she went above and beyond to help us resolve our problem. From the moment we walked in she was so sweet and patient and truly wanted to help us. She made sure we were satisfied with everything we had ordered. Our situation was not an easy fix but Angelina did everything in her power to make sure we were taken care of. I would highly recommend Angelina.
George Moreno our sales associate at the Toms River, NJ location went above and beyond ! He spent alot of time with us and was very accommodating.
George is absolutely fantastic, he was extremely helpful. We were able to get a better bedroom set then we originally came in for. Thanks again George!
George is the best in the business and the easiest to deal with. He was able to get us set up with a full new bedroom set, with no hassling or stress. Will be back to see George when we need a new couch.
George is very helpful and caring
George was extremely helpful knowledgeable and professional during our shopping experience at the Toms River location will definitely be back again! He worked to give us the most fair deal he could which we greatly appreciate! Wonderful experience for my family !
George was so very helpful and made our purchase a great experience! Highly recommend!
Never again will I buy a warranty from Ashley they told me I would get refund now say I must spend another 1499.00 to get credit of 229.00. such a scam.I will Never shop there again.
Friendly staff. All my furniture was bought in Ashley furniture
George was very helpful and friendly. I highly recommend him and Ashley furniture.
George was a pleasure to work, helpful and resourceful.
What wonderful service from the greeting at the door to the final payment process. We got excellent deals on a full house of furniture. We dealt with Kayshley and she was so attentive to what are needs and wants where and her and the team of managers went above and beyond to make our shopping experience very pleasant. I highly recommend giving them the chance to help you whit your furniture needs.
Jeff was amazing . Love this store event the beach bash!! It was crowded I couldn’t make up my mind and he had a lot of patience. Thank you very much Bruno the general manager was wonderful too. Great job everyone
Cinderella was absolutely fantastic!!! She was extremely patient, kind, and knowledgeable. She made our process fast, effortless and overall gave us a wonderful experience. So happy and grateful with the service she provided and leaving a very very happy customer!!
Jeff G helped us get a great couch and some great discounts!!
Sarah Smith was so accommodating and calm. Answered all of our questions and made very practical and helpful recommendations. The pace of her service was perfect for us and lead to a significant purchase.
Great Deals...
Just want to thank Ashley and Chelsea in particular for the tremendous client service performed on my move from SC to NJ
JAG is the best! His patience with me was amazing. His knowledge was beyond any other salesman we have dealt with. Thank you.
Nancy Lee worked with me to get a sofa and was extremely helpful and patient. Thank you so much!
Cinderella was amazing! We came here for a bedroom set the last time, therefore we had to come back when buying our dining room set. It was a quick and easy process and we are very excited to see it in our home!
Hazel was amazing!!! Such a great help 😁
nancy lee and angelina were absolutely amazing and stayed with us for hours and helped and accommodated us to the max!! thank you guys will be back!!
Absolutely great service, great rates!
George was the 1st person I met as soon as I walked into the store and I couldn't have been more lucky. He was friendly, professional, and very knowledgeble. I ended up purchasing whole set for my home office/ library. He provided explanation about the pieces and protection plan
Nancy helped me buy two mattresses with ease. She was full of knowledge and was not pushy. She did an amazing job helping and I will definitely be back to buy more items.
Cindy was great. She helped us find the table we were looking for and we were in and out in breeze.
George was a great salesperson! He was very knowledgable about the various pieces of furniture! He also worked with us to get the value/price!
George was so helpful during our recent visits to Ashley Furniture! Worked with us to find the best pieces for our specific space - looking forward to receiving them thanks to his care and attention!
George was so helpful and pleasant - overall wonderful experience!
George was the best!
The manager, Angie and sales person, George were excellent. They were courteous, skilled and patient. They gave us all necessary information on the products but gave us time to consider and determine what was best for us. No sales pressure you get in other furniture stores. The entire staff, including at the financing desk, were great. I will definitely use them, first and foremost, for my furniture needs.
This is my second purchase at this store and would continue to be a repeat customer! Nancy and Bruno made the process easy as well as putting together an unbeatable deal.
George our sales men was wonderful, he put up with my husbands questions, jokes, and stayed in our budget. We are very happy customers.
George helped us purchase the right kitchen table while giving us the room and space to discuss what we were looking for privately. It was the perfect way to handle a sale for us.
George greeted us at the door and was friendly. He assured us he wouldn’t not hound us. He gave us space to look and we did not feel pressured. We even left and came back and specially asked for George. He and Bruno worked with us and was able to get us our favorite couch. Thanks for the help George and Bruno.
Had such a great time furniture shopping at Ashley’s Furniture our sales person George was great!! He was very helpful in explaining the quality and pricing of the furniture. Highly recommend requesting his assistance with your purchase.
George was such a big help.
George was amazing ! So helpful !!!!
George was awesome! Helped with picking out my patio furniture and made the process a breeze!
Very good customer service.very happy with my experience at the toms river Ashleys..recommend 😀
Nice staff. Friendly and helpful. We were helped by Lee. She helped us choose furniture and a bed. We were also helped by a manager( can't remember name) who was very helpful and gave us a great bundle price. This place is big.
Nancy helped us purchase a couch for our basement, easy process and nice to work with, thank you!
George was fantastic to deal with and a pleasure. Great experience shopping here
Bait and switch Absolutely the worst experience I have received as a customer As a business owner I understand setting expectations are extremely important. These guys promised we would have all furniture delivered within a week of ordering, 2 months later we only have partial items. They make promises they simply do not keep. Time and time again we are promised calls back, updates, emails to no avail. My wife is 8 months pregnant sleeping on the floor as we wait for the headboard that matches the rest of the furniture. Since speaking to them their systems has been either hacked or down on 3 separate occasions???!? Do not believe a word these guys say - Todd, Ashley, Chelsea, Chet they are completely useless. Do not shop here, do not waste your time go literally anywhere else.
George was very professional and helpful. He made the buying process so easy. Highly recommended!
Highly recommend Ashley’s for any furniture or decor needs. Ask for George at the Toms River store! He was so amazing and helpful answering all our questions without making us feel rushed. He made the experience so smooth and easy.
Today, my fiance and I went shopping at Ashley’s store. George was our guy that helped us pick out our living room set. Not only was he very helpful, he was very patient and good sense of humor. It also honored our price! Thank you, George!
I worked with George to furnish my new apartment. He helped us through every second of the shopping experience. He walked us through several options in the bedroom and the living. We never felt pushed into a decision. He explained everything we needed and listened to all of our opinions. I can’t recommend working with George enough!! I will definitely use him for future purchases!
George was great at finding exactly what we needed. Great guy. 👍
Great sales and customer service from our customer representative George at the Toms River store.
George was extremely knowledgeable and friendly. Great shopping experience!!
George was extremely helpful in finding the right bedroom set for me. There was so much to choose from and he was able to help me narrow it down to what will work best for me. Can’t wait for delivery!
George was very helpful, he was beyond caring about which sofa fit my needs, he did not stop until i found the one that fit perfect in my family room. He was so polite. I recommend coming to George. I will for sure be coming back for him every time. What a wonderful experience. Very thorough.
Great experience! The customer service was amazing, my couch got delivered, and it was not what I expected, and there was a hassle free exchange. Chet G. And Karen I. were super helpful and I recommend going to see them when looking for furniture 5 stars across the board!!!
DO NOT SHOP HERE. Bought a bed frame and mattress from this location. Was shipped the wrong bunkie board size which is no big deal assuming the problem would be handled and they would exchange the one I received for the correct size. Customer service told me it would be $150 to exchange for the correct size. After 3 phone calls between both the store and customer service, still no resolution. Will never be shopping with Ashley again.
They were nice but we had alot of problems with Ashley furniture stores that we decided to spend our money elsewhere.
Great couch purchase with Rosie! She was wonderful!
My husband and i came in today to find new living room Furniture and our experience was excellent. Rosie is absolutely the best ! Rosie helped us from furniture to decorative pillows and rugs .. loved her ! A must !
Rosie was very knowledgeable and personable in my purchase.
Would give no stars if i could.. had to give 1 to post. Purchased a makeup vanity in June 2023. In Oct 23 the finish began peeling. Contacted store who pushed me to guest services. Guest services said there was nothing they could do and the issue was not covered under the limited warranty. Contacted the better business bureau, no response. Reached out to managers of the store, as between myself and my parents we have furnished both our homes from this store. They “attempted” to help, but nothing ever came of contacting them. Now i am left with a peeling makeup vanity. I am so disappointed. I purchased several other pieces with the vanity. No issues. The store refused to refund OR replace the item. Shame this franchise does not stand behind their merchandise or help theit repeat customers.
PT D’Aiuto is a great asset to the company very knowledgeable !
Great products and employees
Although we didn’t find our metal counter stools we did meet an associate named Rosie who was an absolute delight and she put a smile on our faces and made us laugh. Thank you Rosie From Theresa and Kevin
Karin helped me find my bedroom furniture and was all around a super sweet person. I’m very happy with my purchase today. Thank you Karin!
Lenny was fantastic, we walked this gentleman back and forth across the store and he was patient with us until we made up our mind.
Lenny was absolutely fantastic helping us find out new table. He was transparent and made the process smooth, even with all our questions!
Jeffrey was great!
Len was the best and went out of his way for us!
Rosie was so helpful and made sure we loved everything we got!! If you're coming here absolutely work with her she's the best!
Average stars for average products. Some good some bad, prices reflect that. Customer service is actually very good through ashley. The main downside is being sold like a car dealership. They also try to sell you on warranties just like a car dealership that are very hard to actually use and so much fine print that they can get out of helping you in most scenarios.
Rose in Toms River was amazing. This was our second time here and she never disappoints. She gives us the perfect advice, and our home is gorgeous.
In my opinion do not shop at this Ashley Store located on Bay Ave, in Toms River N.J. The original Ashley Stores a year ago sold off some of their locations and the stores that were purchased kept the Ashley name. They are Ashley Stores in name only. I spoke to the original Ashley Stores Corporation office, and I was told they have no control over stores they sold off. Furthermore, I called the corporate office of the new owners, and I was told the day they took over (one year ago) all records prior to their take over were deleted. Keep in mind when you enter the Ashley store in Toms River, they are not part of the original chain just using their name. In my opinion DO NOT SHOP THERE because once the sale is completed, they change the motto to PROFIT BEFORE CUSTOMERS!
George always treats us so well every time we come. He helps us find what we need and we always have an easy going, fast experience. Any time we come to Ashley’s Furniture, he’s who we ask for! 5/5 for sure.
Rosie is amazing. Very helpful, knowledgeable and a great salesperson. Highly recommend her.
George gave us an awesome experience shopping for our first real mattress and bedroom set for our new home! Really down to earth guy and Bruno the manager really helped us out with pricing. Had us feeling great about our purchase! Definitely recommend coming to this Ashley’s based off of our experience with them.
George and Bruno were wonderful from the moment we walked in. They helped us find a bedroom set and a mattress in our price point and we are so grateful for their time and expertise!
Rosie was fabulous and made the process easy! She definitely knows her stuff and is passionate about design. I will definitely return to her for more purchases in the future, along with recommendations to others!
Excellent service from Rosie P. at the Tom's River store. It was a pleasure to work with her. She went out of her way to make sure we were satisfied with our purchase. Thanks to Rosie!
The salesman Peter was excellent. Very personable and helpful. Made experience easy and enjoyable.
PT and Bruno are the best. Very patient and professional. An enjoyable shopping experience
PT was very helpful and knowledgeable as was the rest of the staff!
PT was very helpful. Transaction was seemless!!
A truly outstanding buying experience at Ashley Furniture Toms River store. PT, Tiffany, and Bruno provided extraordinary customer service at a level not often seen.Highly Recommend.
George in the Toms River store found me a great sofa that fit my budget. Great experience.
George the salesman was outstanding. Funny Friendly Personable guy. Didn't try to sell me anything I wasn't looking for.
George was wonderful. Experienced and knowledgeable.
I am extremely unhappy with this store and with the lack of caring from the manager there. I purchased a couch in this store in 2019 and also purchased insurance that I was told if not used I would receive a full refund. I called the store 2 weeks ago and stated that I would like the refund because I did not need to call the insurance for any repairs on my couch and was told I do not get a refund, I asked to speak to a manager and I was asked my name and phone number and that someone would call me back.Obviously nobody called me back, so I called again last week and was on the phone for over 45 minutes and someone hang up the phone.I called again and they asked again for my phone and number and of course nobody called me back.I called again today and got the same excuse and that sorry but you get no refund, I asked again to speak to a manager and again was put on hold for over 1 hour and finally when they came to the phone it was not a manager but someone else who was just answering the phones, I asked for the Corporate phone number because this is ridiculous no customer service, very rude and lack of caring or manners. I will never again buy any furniture from them and will make sure will leave a really bad review because that is what they deserve after the way they treat customers after they get them to buy the furniture...horrible service
PT was very helpful when buying my coffee table! Highly recommend
Rosie in Toms River Ashely’s furniture is very helpful, nice and sincere. She truly knows her and stuff and isn’t afraid to tell you the truth. If you come to this Ashely ask for Rosie you won’t regret it.
Just purchased a whole house full of furniture at Ashley of Toms River. Sending out a huge thank you to George for all his help and patience during the process! Prices were great but the service was even better! Looking forward to the delivery at our new home! If you are shopping at Ashley in Tom’s River ask for George and tell him Hi from Mike and Kim!
PT & Bruno helped us furnish our new home with lovely pieces! They made the whole experience a joy.
PT was so helpful!!
Rosie was fabulous! She helped us find perfect pieces for our new home and also was so sweet. We loved shopping here and will be back!
PT ( Ashley Toms River location ) very patient and helpful getting me going on some furniture for my home…
Nelson and Bruno are the best 10/10!!!! If you come in ask for either one of them 😊
Cindy was AWESOME and helped us purchase the perfect furniture and accent tables for our new home. The manager, Chef, also took the time to show us how to take apart the couches we do have and need to move. Both went out of their way and I highly recommend ASHLEY Furniture off Hooper Ave. A+++++++
Rosemarie Pilla helped me out pick a recliner chair and bed. Great experience thanks!
My sister and I had a great experience with PT!! He really took the time to help us choose the perfect couch!
Rosie was awesome
Pt & Bruno. Thank you. Great job guys.
PT was very helpful in finding us what we were looking for. Thank You PT.
We had a great experience buying furniture from PT and Bruno they were both very helpful. We would definitely go back to them for future purchases.
Cindy was absolutely wonderful in helping us design a sectional couch that will fit perfectly in our new family room. She took the time to measure, draw sketches of the room and even give some decorating ideas! Bruno, the store manager, was so friendly and welcoming. It was a pleasure shopping at this Ashley Furniture Store!
George was very knowledgeable, friendly, and a pleasure to work with
George was the best. Very professional, friendly & knowledgeable.
Rosie was fabulous, Knowledgeable, helpful & made our experience so pleasant we can not not wait to come back & re do another room! Any questions with trends or decor she’s your girl!
Rosemarie was very helpful and extremely patient with us and ultimately helped us decide on the perfect options for our home!
The experience with Bruno and Nelson was excellent. They were very knowledgeable of the product answer all my questions clearly, and slowly so that I really understood what the warranty was. we bought many products here over the years and that’s why we came back. All in all very great experience Thank you so much.
PT was great!
George was great! Super knowledgeable, Super patient, Super helpful in working with to design our family, dinning and living rooms. Ask for George if you want the best experience.
George was amazing, patient and very knowledgeable!! He took his time and really helped us pick out the best furniture to fit our living room and family room!! We will definitely be back!!!
Came in with my friend and ended up purchasing an adjustable base for myself ! Best decision and Cindy was informative and very helpful .
PT and Bruno were excellent! Great customer service with a smile. I will certainly be back to work with them again ! Hazel was fantastic! Best salewomen I have ever worked with
PT was great and his manager Bruno also
As soon as we walk in Cindy was very helpful and very sweet.. Thank you for assisting us and same as Bruno!
They basically force you to purchase the protection plan and then when you try to get something fixed or replaced they just give you the go around for now going on 11 months. So irritating especially after we put a claim in on our adjustable base, they send out a tech who said he’ll submit the pictures and we should have someone here in the next few weeks 2 months later we called for an update and they said the tech wrote a report and states he fixed the base and closed the report out. The adjustable base still isn’t working and a lady from corporate asked my husband why he cut the wires. We had the base for 3 months before it sparked in our outlet and stopped working, no reason we would cut the wires. Terrible customer service, will never purchase another item from them. Not to mention we only had our couch for 15 months and the cushions are so worn out. UPDATE: The adjustable base still has not had a tech out to fix it, we did get a credit on the couch however they have NO sectionals like our current one we had to spend extra just to pick out a new couch which they promised would be delivered by this week so it was here before Christmas, turns out it wasn’t even put in the right spot to be delivered and Christmas is in a week. So disappointing, I should stand outside the store and make problem aware before they spend money at this place.
Awesome knew what we wanted. Brought us to where we needed to see the items we purchased, items on a good price
Great service! PT took great care of us. Highly recommend
PT was by far the best to work with out of any home furnishing store staff we have ever dealt with. He found the exact replacement piece we needed over the phone. The piece was in stock. We made the purchase in store and were on our way in less than 10 minutes. Thanks again for the help! Ashley Furniture in Tom River is simply the best! We will be back for any and all of our future home furnishing purchases.
Great experience at Ashley Furniture! George our salesman was fabulous! Straight to the point, helped us measure and piece things together to furnish our family room! Couldn't be more thankful for him!
pt was wonderful ! great experience
PT was amazing thank you so much Ashley furniture thank you
Cindy’s so great and pleasant to work with. She really made my furniture shopping experience go smoothly. I am so excited for my new furniture to come. Cindy was personable friendly and very patient! I highly recommended this store and Cindy for all your furniture needs
PT WAS AN AWESOME SALESMAN! I GOT THE Dining room that I wanted.
George was pleasant, friendly, knowledgeable and helped make our purchase go very smoothly. We walked out very happy and satisfied. Thank you!
PT was very knowledgeable and helped walk us through our sectional purchase. A+++
George was very helpful
If i could leave a zero rating i would, that is how frustrated i am with Ashley's furniture's. When i was at the store they pressured me into Buying the insurance and i chose to opt out because i had 2 cats and a small child and i thought it wouldn't be covered. However the sales person Cindy reassured me that the damages from the cat scratches and any stains would be covered. Also mentioned if furniture is not fixable it would be replaced. However when i submitted a claim, they told me cat scratches are not covered by insurance as well as more than one stain on the furniture. They call it accumulation of damage over a long period of time. Basically they told me I'm not covered and they did not want to help at all. I was lied to at the store, even though i said i had 2 cats. so, I was tricked into spending $200 for the insurance. DO NOT BUY THE INSURANCE , its a Scam. Its a rip off
Was misled by sales associate
We went to the store 8/19/23 for a bed set and an adjustable base the beauty rest black. What the salesman and the manager put on the invoice was not the base we had chosen. And upon delivery when I asked where was the specific items I had seen at the store for this model the delivery could not present a valid answer. So upon calling the store, my husband spoke to the manager and the manager said that he would fix it told us to call the customer service number which we did a week later after not getting a response I called back to the customer service number, and a few hours later they called saying that the store had not verified that we chose another base and that they would not honor what we had been told . How is a customer supposed to know what the base model of something is if they are trusting the sales people and the manager to correctly write down what the customer wants to buy. We feel deceived, and would like to return our order.
Everyone at Ashley Furniture was extremely helpful and friendly, especially PT who helped us get many great things for our new house. He was patient and very helped with suggestions & measurements. At the end he and the manager got us a great price with pretty fast delivery! Thanks again!
very unsettling place, I walked in with a friend to look at pillows & furniture because we are moving. Everywhere we went we kept getting followed, & looked at like we had 3 heads. If you want to search for furniture in peace I suggest looking somewhere else. This is a review I don’t normally write, but I felt VERY uncomfortable & dissatisfied.
Salesperson Ed Oda was knowledgeable and accommodating. Good experience overall.
Ohhh my God , all the time I come to Ashey store it’s great experience, Cindy the sales person has a great customer Service!!! The decoration of the store is incredible , wonderful!!! Mary has done an incredible job decorating this beautiful store!! God Bless you all
Love shopping at Ashley Furniture. Angelina was very helpful. Everyone who works here was wonderful to work with.
Nelson (Tom’s River) was very helpful on the floor, just the right amount of attention, but letting us shop and talk as well. Bruno helped to ensure that we received the best pricing. Hopefully delivery and set up will go just as well!
Cindy helped with the purchase of a loveseat today. She was fantastic. Cindy went out of her way to get me a great deal, with the help of her manager Bruno. I am a return customer to Ashley Furniture, they are great! Thank you Cindy!
Extremely Disappointed. Received a new sectional couch 3 weeks ago now, the chaise cushion arrived damaged. I called customer service, sent in pictures like they requested to get a replacement cushion. Going on 3 WEEKS now, with still NO WORD back about my replacement cushion. They are quick to take your money, but when it's their turn to step up, they are non-existent!!!!
Low quality furniture. The Walmart of furniture stores. They don't even want to bother helping you with warranties after they sell them to you.
If I could give this store 20 stars I would. We have been extremely pleased with our purchase. Chet the manager has gone above and beyond to satisfy us and make sure we were happy. Everyone in the store was so extremely nice. We did take advantage of their 90 day satisfaction policy. The 1st bed we got was not as soft as we like, we had no way to test it for it was not in any stores, we upgraded and got the new one today. We are so happy to do business with them. We highly recommend them, and we will be using them again for future purchases.
If you.purchase a mattress from this store make sure they actually explain the Comfort Guarantee to you and not just keep telling you that you have 90 days to exchange if you are not comfortable. In reality if the mattress is not the right one it costs you 15% restocking fee and a 99 dollar delivery fee and if you chose a different mattress that retails for less then the original purchase the difference is not refundable. Buyer beware!
Unable to reach store. Sales person does not return your call. Products delivered but clearly damaged. Unknown time to get product. Terrible communication.
Purchased a sofa the Darcy blue sofa. Have had it 8 months only my husband me. The cushions sag as you sit on them. In addition the cushions slide out at least 2 inches. There is nothing holding them in place.. so Everytime we must push them back. Have had 8 months. Worse sofa I’ve ever owned. Ashley will do NOTHING. Said they would send Velcro for us to put on cushions. Will do nothing qualify of their furniture is terrible. DO NOT BUY FROM THIS COMPANY. They will not stand behind their furniture once you’ve bought it you’re on your own!!!!
Nelson and Bruno are fantastic we got everything we wanted. the prices were great. Will return for more things later
The furniture is nice but if there’s anything damaged or you need any tec support good luck! Their customer services is god awful!! Everything takes months. Horrible experience
I purchased 2 recliners total. $1900.00, they arrived , sat on them and they are structurely imperfect called them 1 day after delivery took them 1 month and 15 phone calls for them to send the furniture doctor to examine them Furniture doctor examined them and said they were imperfect and needed to be fixed or replaced. But Ashley called today and said the doctor said there was nothing wrong with them which is a lie. Now I will have to hire a lawyer to get justice Go to Bob's they stand by their products..
Terrible quality , but okay if you’re planning on replacing it within 3 years. Some of The wood tables are actually hard pressed cardboard with a wood like coating. Any Couch cushion sold there has been modified to have extra filler, don’t fall for the add ons, or the warranty because they won’t honor them. The sales team is very pushy. Let people shop around and breathe jeez. Don’t Buy Ashley. Oh yeah the delivery people will destroy your purchase and you’ll notice it a couple weeks later. Make sure you look it over, and take pics. Don’t give me a copy and paste generic response. this proves insincerity that Ashley furniture is a terrible company and doesn’t care about customers and the brand they represent and why they’re in the business they’re in.
Local furniture store. Bought a bed there, and it wasn't a good fit for our home, so the management took care of it. I'm definitely going back for my furniture needs.
I went shopping with my husband for a sofa few weeks ago. I have to extend my thank you to my sales person "Cindy Serratelli" who tried to help me with any questions and when ever I called her She ,Took her time to listen . At the same time Bruno the manager is great just as much. Thank you Cindy and Bruno. Ruth.H
Whiter pic is what’s in the showroom. Pic with partical board is what I received. Spent well over 12k in one single day and they couldn’t help me. It’s not even like it’s got a different finishing on it, to make it looked aged. The whole set is like this. Poorly painted with straight particle board showing through. Sliding door on chest does not glide. Skips. Again, the one in the showroom had a perfect Glide. Showroom one was quality- the one received- is like a cheap knock off. They swapped the chest, same exact issues. Completely threw off the whole white and silver design of the room. No money back; nothing. Despite the fact that I purchased THREE sets that day- PLUS an adjustable bed frame- giving them nearly 12k in one single day. Not a fan. Will probably never use them again.
Was NEVER told my old mattress needed to be plastic wrapped to be taken on delivery of new. CS was almost rude. Delayed my new delivery by another week. ASHLEY needs to PRINT a blurb and attach to paperwork regarding these requirements because I surley would have complied if I had been informed. BIG dissatisfaction with this experience.
Our experience at Ashley Furniture in Toms River is always the best! We have returned to purchase living room furniture and Cindy Serratelli is always so professional and her creativity to map out our living room space to perfect every piece where it would look the best. I highly recommend Cindy to anyone who wants to buy furniture and is unsure on what and how to style!
Cindy was my saleswoman. She was assertive, listened to my needs and got the job done in record time which I need because I’m a busy woman. If you are looking for someone to sell you the best furniture and meet your needs, she is your gal! Look no further!
In my opinion Ashley furniture has Poor quality control standards , encountered multiple family members having had problems with this company’s products. They are unwilling to stand behind their products and resolve any problems. My recommendation is to shop elsewhere. Buyer beware.
Place is bad for communication , also lie about whats in stock and delivers. 2nd time this happen at the same store, i guess i learned my lesson this time. Never again
I am not satisfied with Ashley at this location. I bought a recliner there and it broke within a year. When I put in a claim the gave me a little of my money in credit and told me they count not fix the chair and we had a credit towards another chair. So we picked a much more expensive chair.With in the first year the frame failed. So they came in and replaced the frame So now we are in a second year. The chair stopped working. I am having shoulder replacement surgery and need the chair to sleep. I called the warranty company again they told me I had to go on line to place a claim. Which I did. It took awhile for them to get back to me and tell me they no longer deal with Ashley. Nobody ever informed us that the company changed. Called Ashley they gave me the new company. I called to put in a claim. It took awhile to get an appointment. They gave me Feb 14th. They never showed up . When I called they said the appointment was cancelled but no one called me. Time is ticking and my surgery is soon and need this fixed. Another appointment Feb 21st. They came and told me it was the remote. Now the need to order it. May not come till after my surgery. I told them I need the chair. Warranty company said they will replace the chair. Ok so back to Ashley we pick a chair was told the chair we picked was available and will let me know delivery date. I get a call yesterday to tell me the chair now is not available. Besides that the credit was over 900 dollars we find out they chair he was going to sell us was more than 200 hundred dollars less plus shipping plus another warranty added on. So now I still don't have a chair my surgery is next week. I am disgusted with Ashley and their poor quality furniture. My husband and I are average size people and have no children living with us just in case anyone is wondering. So now what do I do. The sales manager wanted to give us the floor model till the other chair is available but if anything should happen to it we will be stuck with it I am sure. Many people have probably sat in that chair playing with it so who knows what condition it is in and we are not going to be responsible for it failing and being stuck with it. It was also stained. So if I was you stay away from Ashley furniture. I started the claim in January and still not resolved.
Horrible products. Horrible customer service. RUN!!! They don't deserve one star but had to put it in to post. Please do not buy any Ashley products. They need to be put out of business.
George the sales rep and mattress specialist is top notch! Ask for him when looking for the perfect mattress or any other household needs. He knows what he's talking about. Extremely personable and professional! Bruno was very helpful as well as well as polite ladies behind the counter signing up for my delivery needs. I had questions about certain subjects and the top store manager Chet was very helpful. Highly recommend coming here as I purchased other pieces for my home. Don't forget to ask for George as he's very knowledgeable and accommodating to your household needs.
We ordered furniture in 2020. It took months to be delivered. We took out the extended warranty. BIG MISTAKE. my wife called as soon as we noticed some damage on the sofa. It was underneath a cushion. And some other areas were damaged. Immediately reported it to the warranty company GBS ENTERPRISES. I sent pictures of all the damage. They emailed me a claim number and said someone would be in touch. After waiting a week no one contacted us. We called and basically was told none of the damage was covered. We paid $350. 00 for nothing. Horrible service from Ashley and the warranty company.
Our kids beds cracked the same day it was delivered. Customer service claims its our issue and they were delivered in "excellent condition". Clearly in the two hours we owned them we destroyed it. We called immediately and were told we can expect a call back within a week. After that we were told , don't worry we already shipped you a replacement part. I never asked for a replacement peice. I want to return this bunk bed. Shameful Update: Emailed customer service still Said they can't replace , they will mail me a part for me to "repair".
(Translated by Google) I can't complain about the seller, friendly and patient. BUT THE DELIVERY IS A DISASTER. I bought a dresser and a dinner (around $3,000) They agreed that they would take them on different days. The day it was time for them to bring the dresser, my husband called to ask them to call us 30 minutes before arriving to be at home. The lady said that they did it for 15 minutes, anyway. The delivery man called when I was out of the house. My husband claimed that they hadn't called him, he said wait for me, I'm coming, it took 20 minutes and he was gone, when we called they wanted to charge us again for the shipment, we told him to check if the delivery man had complied by calling 15 minutes and well apparently they checked and it was true they never called us. They changed the shipping date for yesterday. . Yesterday they took the 2 things, the dining room was ok but the dresser was dirty inside each drawer (like wood residue), for what it costs and the prestige of your store, they should have the detail to clean it. Pretty disappointed with you. What a pity with the seller because we agreed to return because we are furnishing the house, but honestly I would not buy anything there again (Original) Del vendedor no me puedo quejar, amable y con paciencia. PERO EL DELIVERY UN DESASTRE. Compre una comoda y un dinner ( around $3, 000) Quedaron que los llevarian en dias diferentes. El dia que tocaba que lleven la comoda mi esposo llamo para pedirle que 30 min antes de llegar nos llamen para estar en casa. La señorita dijo que lo hacian 15 minitos, en fin. El repartidor llamo cuando estaba fuera de la casa. Mi esposo reclamo por que no lo habian llamado, dijo espereme que ya voy, se demoro 20 minutos y ya no estaba, cuando llamamos nos querian cobrar nuevamente el envii, le dijimos que verifique si es que si el repartidor habia cumplido llamando 15 minutos y bueno al parecer revisaron y era verdad nunca nos llamaron. Cambiaron al fehja de envio para ayer . . Ayer llevaron las 2 cosas, el comedor ok pero la comoda sucia por dentro de cada cajon( como residuos de madera), para lo que Cuesta y prestigio de su tienda, deben tener el detalle de limpiarla. Bastante disiluciinada con uds. Que pena con el vendedor por que quedamos de volver por que estamos amoblando la casa, pero sinceramente No volveria a comprar nada ahi
My husband and I had a wonderful experience with Hazel. We highly recommend her as she was kind, patient and very professional and not a pushy salesperson and helped us to stay within our budget for picking out a new living room set.
I had an awesome experience during the Black Friday sale. Purchased a couch. upon delivery of the couch I found out it would not fit. I did not measure properly. The couch went back on the truck. It was delivered to the warehouse. I went to the store the next day, so upset, thinking I was going to have all kinds of issues. However, that was not the case. The manager Chet made sure we measured properly and I would get a couch I like get the couch that I like. He still honored the same price from the Black Friday sale. I was so excited I couldn’t believe my experience was going in such a positive manner. 100% one on one beautiful customer service.!! I am ecstatic! But I must say the start of my journey was with the sales woman Cindy, who is just fabulous got me everything I needed… so when you need the best, visit Ashley HomeStore furniture in Toms over you won’t be disappointed!!!!! Happy New year to all!!!
My son had his first couch Christmas Eve they decide is the day to deliver well his couch doesn’t fit upstairs into his apartment like he measured.they decided that it has to be taken apart and put back together. They charged him 250 for an another guy to come out and put it together without letting him know this is what’s going to happen. It sickens me some one does business this way for a new couple it should be stated clearly prior to them leaving the store. I will totally make sure no one buys from you guys at least anyone I know! Pathetic
AWFUL! My husband and I purchased a new bedroom set back in Feb. Patiently we waited over 6 months for it to be delivered. That is where the nightmare began. Set was delivered and set up with no legs on the dresser, chest of draws, and two night tables, a broke draw in the foot board, broke draw in the chest of drawers and a crack in the headboard. After several attempts to contact Ashley I had to wait months for the legs to be delivered to set up a time for them to come and attach them. They will not come until the parts for the broken draws arrive so in the meantime I have heavy furniture with no legs laying right on my wood floors for over 4 months. Although I have spoke to a few good customer service reps through this process, none are following through to get this matter completed! I will NEVER again purchase anything from Ashley and I would discourge any family or friends to take their business elsewhere as well. Unacceptable on every level!
Horrible. I ordered furniture a few months before closing on my house. I was told in front of multiple staff members they can hold my furniture for up to 6 months. Around 4-5 month time frame, they resold my bed and mattress that paid for and was my property 2 weeks after calling them and telling them I am closing on my house in 2 weeks and I will be able to have everything delivered. I spent 10k there and didn’t receive one notification that anything of this was going on and they didn’t re order my bed until I called them. I moved into my house and I have been sleeping on couch bc Ashley furniture in Toms River resold my bed and mattress and left me with 2 night stands and dresser. This was back in November…I was told after Christmas possibly but they have no idea. The only explanation I was given was that there is a new owner. I would not shop there again.
Bruno and Jamie helped out big time with the couch I recently purchased. Definitely go into the TR location and ask for Bruno or even George and Keith. They’ll get you set up with the perfect furniture. And Jamie will make sure paperwork goes smooth.
Bought over $5k of furniture from this location and falling apart. Sales guy pushed us to get a protection plan for 5 years and now when I filed a claim to repair the bedroom set and dining table, they can’t cover these damages. Please I recommend everyone not to buy anything from Ashley’s furniture
Great store, lots of selections. George and Chet were great, really took care of us.
I loved coming thank you for having me
This place is awful. Mother got three beds delivered to the house and the delivery guys ruined all three. Left them cracked, bent, and wobbly. My mom called them numerous times to request new beds since we couldn’t return them. They finally after a month only sent replacement parts and of course they were cracked, chipped, and ruined. My mom again had to fight with them and they finally agreed to pick up all the beds for a refund. They picked them up a month ago and they still haven’t refunded her. Rose the sales person is a liar and acts like everything will be fine. DO NOT COME HERE!
If I could give 0 stars I would. I let my sales person know of my move in date (which is when I would need the furniture), but this date was never taken into consideration when picking out the furniture I needed. After taking out a line of credit to take advantage of 0% interest, I inquired about when the delivery date would be emphasizing on the move in date, and I was told to text my sales person a few days later. I had to call the store in order to find out the date which was in November (unacceptable). I asked to cancel the item that was out of stock and without my permission they refunded the whole order. I then had to call guest services to see where my refund was and they told me I HAD TO GO TO THE STORE IN ORDER TO GET IT. This was never told to me through the cancellation process that was done behind my back. I am thoroughly disappointed with this store and the experience I had. Will not be shopping here or at another Ashley again.
Ashley is the only store open in this strip mall. Huge display of furniture on the floor. Nice selection to choose from. Sales people aren't hounding you but available for help.
NEVER AGAIN! Bought two dining room sets, one in January and one in February. Took months to get the tables, one arrived damaged. District Manager approved replacement. After additional months of excuses and waiting, we had to go to the BBB to get the table replaced. Just noticed in my account, they charged me for the replacement table. Awful customer service...
great store great staff thank you
I bought Furniture from Ashley the last weekend of July, my sales person was RYAN, Ryan told us he'd call the following week for an estimated delivery window. Ryan NEVER called. My furniture was delivered August 30th. 2 hours BEFORE the delivery window, the delivery people then DAMAGED my furniture upon bringing into my home. DAMAGED my porch, caused me structural issue with that, DAMAGED my walls that I had to make repairs to because of scuff marks and holes they created and then FORCED me to sign off before inspecting and telling them about the damaged furniture because they "had to leave." Ryan NEVER even called after the furniture was delivered to ask how everything went. He OBVIOUSLY received his commission cashed his check and forgot about us. Very poor Customer Service if you ask me. HOWEVER, I have called Ashley NUMEROUS times and I get nothing but a run around, the people at the store don't even answer their phone calls. I've left numerous messages. I am now left paying THOUSANDS of dollars for furniture that is DAMAGED and looks like I've had it for 20 years when I've only had it for 2 weeks. I will be loading up all of this furniture and dropping it back off to RYAN at Ashley Furniture Home Store of Toms River, because I'm not paying for Damaged furniture.
I'd like to recognize Dave Moss for his patience and understanding during my purchasing process. A wonderful man and experience. Next I'd like to recognize Ro Pilla for outstanding customer support with our bed purchase. Very knowledgeable about the product. And the care and patience she provided kept me in the store for some time picking out the right bed for my needs. I am paraplegic and the right bed makes a world of difference in my situation. Normally I would be out of my comfort zone and embarrassed transferring getting out of wheelchair and trying different beds. But her understanding of my situation made me feel right at home. I would recommend this Ashley location to anyone looking for their next purchase knowing they have people like Dave and Ro helping you out. You CAN'T go wrong! As far as the layout in the store.... Its very congested and its the only time I felt handicap while there. I have a narrower wheelchair then most and I was banging up against items on the floor. Left with a few bruised knuckles.. PLEASE review your layout and provide enough room for anyone that may visit your location. I promise it will make a world of difference in the customer experience and they'll keep coming back! Thank you Dave Moss and Ro Pilla!!!
Toms River NJ. Our salesman Steve was super helpful! Finally found a couch that I don’t sink into!
Steve at Ashley’s in Tom’s river was the best with helping us with our new beautiful couch.
Steve helped us pick out a new couch and he was so nice! Super helpful but not pushy at all. We made sure to come back when he was working to place the order. Would definitely recommend asking for him if you come in to shop!
The people at Ashley's near the closed AMC theater in Toms River NJ are awesome. I have no complaints about the service or quality of the furniture. I do have issues with their delivery personnel though. They were going to leave without correctly assembling my sleeper sofa. If someone had slept on it after they had tried to leave at first, second or third time, they would've probably been hurt from it falling apart. I could believe that they even said that they didn't have to put it together
Poor customer service. Bought at Ashley before but because it was only 2 bar stools this time no one wanted to help
I will never buy another piece of furniture from Ashley’s. They seem to think your customer experience ends after your purchase. DELIVERY WAS HORRIBLE! They sent thugs to my house and they didn’t even install the furniture. Would not leave a woman home alone while delivering furniture… BAD IDEA! Buyer Beware Delivery company is not good!!
Terrible customer service. Bruno has been lying to my wife for a month now about fixing our issues. We have 2 pieces of damaged furniture and 2 pieces in the warehouse not delivered. A different excuse every day and now customer service has lost our notes due to a change in ownership. Do not shop here!
Thanks Roe! Your really helpful and I can’t wait to show you new room.
P.T. was fantastic. He took care of my elderly parents. He was very attentive. He called me constantly and we liked the product we got.
Best Group Of People to Work With.
Horrible! Waiting on our sofa which was suppose to be here 7/8, then changed to week of 7/10, changed again to week of 7/18, now we’re told could be 6 to 18 weeks!!! Pay close attention to your contract bottom left corner, they scribble in a date they never told you about to cover themselves! I’m so aggravated and disappointed in Ashley. Person we spoke to on the phone in Toms River was short and not very helpful or understanding…Again, pay close attention to left bottom corner of contract before signing!!!
My husband and I had an awesome experience at Ashley's last night! The sales professional there, PT, is among the best in the business! He went above and beyond to answer any/all the questions we had!
Went to find a dining room table today, my husband and I had the best experience. You have to go see Ryan. Bought a summer home in Forked River and shopping has not been easy. This was the easiest and pleasant experience I have had. Ryan is so personable and knowledgeable. He got us in and out to enjoy our day. Diana Fisher
My husband and I have been looking for a dining room table for a while and the sales person Peter (PT) at this location helped us find our perfect table! We showed him our style and he was able to recommend some options that would work, plus the one we loved was in stock!! Thank you PT for over the top service and I’ll be sure to send more customers your way!
Love it
GREAT SERVICE, GREAT PRICES, SEE KARIN FOR SPECTACULAR HELP!!!
I don’t have a great personal review of Ashley myself but god dam, this girl Jaime S at the Tom’s River store is an absolute GEM. The customer service she provided on behalf of my voice from my cousins order being rescheduled is UNMATCHED. I felt like I was talking to my best friend!!!! If companies in America had people like this woman, it would be a much better place. Give this girl a raise. Thank you Jaime!
If I could give them a zero I would. The employees are extremely nasty and unprofessional. I have been waiting since DECEMBER to get my furniture. Lisa the Manager blew off my phone call twice . I am moving and considering I have been waiting almost 7 months for furniture is outrageous. I purchased from Raymore and I got all my stuff in 2 months ! 0 out of 10 would NEVER RECOMMEND!
Nice staff and huge showroom
I walked into the Ashley Furniture store in Toms River this afternoon, and was immediately greeted by the most helpful and professional Saleswoman, Gina Miranda. The service that she provided was outstanding plus the price of the Sectional was less than anticipated. I would highly recommend shopping at this location, and asking for Gina’s assistance. Warm Regards, Judy Yager
George was super helpful. He helped us find the perfect furniture for our house. Highly recommended!
3 piece queen Panel bed B743-54 two B743-46 chests five drawer chests entire sale done by Karin Ippolito, Product Specialist, along with the Manager two very professional people were so helpful, well spoken.neither were pushy to buy all the extra anything’s however they made me aware of the products. The delivery men were also A+ The problem is this, it does not go with the look I’m trying to achieve which is Country French The set just sold to me is just wrong. Although it looked great in the store just not in my home I made a design error. I have purchased furniture from Ashley that worked out great! I made a mistake! I am so Sorry for any inconveniences Karen Anderson
Alecia was so helpful showed so much patience and gave me great ideas to complete my living room .. I would 💯 percent work with her again!!!
Wonderful experience purchasing our furniture from Ashley. After receiving our initial loveseats and chairs we determined they weren’t the right fit for our family. After a week we went back into Ashley and asked to return those and choose something else. Obviously this isn’t an ideal situation and we knew going in that we may not be able to return the original couch without a fee of some sort. Bruno was awesome and helped resolve the entire situation and we chose a new couch and it will be delivered by next week. We definitely recommend working with Bruno.
George was incredibly friendly, helpful and knowledgeable. Made the whole experience pleasant. I will be sure to ask for him upon a return visit to buy other pieces of furniture.
Very clean with fast service and they are very helpful, respectful and courteous
Purchased a living room set (couch, love seat, tables, etc) Aug 20th of 2021. Told wouldn’t be in till Dec 15th. We were willing to wait. It’s now March 19th 2022 and still no sign of our completed delivery. Only have a few pieces of our set. We are going on a four month delay.
We recently purchased a living room set from Ashley. Our furniture arrived promptly and efficiently. Bruno also was extremely helpful in shipping to us the extra pillow we purchased in a timely manner. Thank you!
George is one of the best Sales Representatives I could have ever asked for in the buying process of new furniture for my new home. He helped me every step of the way to find items that had a modern touch but still within my budget! I highly recommend you go to Ashley Furniture for any of your home decor needs and make sure to ask for George!!
I being a loyal Ashley customer. I had a problem resolved by a wonderful CSR person. And when problems arise. It's a customer focused employee that makes a business successful. Jamie took full ownership and handled things quickly. I will remain an Ashley customer !
Nice store, George helped us out. Staff didn’t hover but were available when needed.
Karin was the best. She came right over to us and we had the best experience. Very knowledgeable and efficient. Awesome piece of furniture at an incredible price. Thank you Karin
Gina is the best. Great Designer experience.
George was very professional. Gave us time to walk the store but was there to answer all our questions. I would definitely recommend your store to anyone looking for furniture.
George was fantastic, we were lucky to meet him as we entered the store. We weren’t planning on buying anything yet but George was able to show us exactly what we were looking for. Very pleasant experience. Thank you George, you’re the best!
I am writing to thank my sales person George Moreno for his expert advice and assistance in helping me choose and order a fabulous kitchen dining set. He is extremely knowledgeable, very patient, and so very polite and friendly to work with. What a very nice young man he is. You are very lucky to have him represent your store. And I am very lucky he helped me. I will be returning to address my future needs and know who to see.
I came in completely lost after an AWFUL experience at Value City Furniture and George went above and beyond to get everything I wanted ordered and even beat their pricing!!! I will never waste my time being duped by stores that claim to be of “value” because Ashley furniture combines quality and value both in their products as well as their staff. Thank you George for making it so easy!!!
George was very knowledgeable. He gave us room to look around without feeling pressured. Great customer service
Rosie and Bruno have made this experience so seamless. From walking me through the store to making sure I was completely happy with my new furniture, they have both taken the time to make sure the process was simple and easy- which is a big deal for me!! Rosie is absolutely by far one of the sweetest person you will ever meet and Bruno is extremely caring. Thank you both for all of your help- I truly appreciate it and I absolutely love love love my new furniture!!!!!!
Dont buy any furniture here! i paid 5,000 dollars for a leather reclining sectional only to have it delivered with pen on one of the pieces, of which i did call about and the first representative i spoke to was Enrique told me i would have to pay for the pen to be removed to then leave me on hold for another representative to tell me they are sending a new piece. Once the the full sectional was delivered it was plugged into the wall because it is electric control recliner only to find out both end recliner pieces are not working i then proceeded to call back and schedule for a technician to come and fix the issue and he no call no showed i then call again only to have them give me an attitude and tell me the technician was sick to then reschedule for today 11/28/2021 at 7-8 am only for the technician to not show up again so lawyer up of your buying any furniture from here
Great
Prices exceed the quality . I wish I had known 2grand ago .....
George was a great salesman. He had some great decorating ideas and helped out when we needed!
It was a great experience working with George! He was a tremendous help showing us options and ideas for us to consider when we were searching for our furniture! We will definitely be returning to George for our future furniture needs! Thank you so much George!
We came into Ashley Furniture looking for something specific, we were met by George at the entrance. We told him what we wanted & he took us right to it! George was very nice, not pushy & answered all our questions. ☺️We also purchased something else & will reach out for George in the future. Thanks George!
George was amazing sale's person
Karin was very great and patient in our process choosing furniture. She was very friendly and knowledgeable and made the whole experience very well worth it!
Mike our sales person was so patient and helpful also Bruno was great helping us. Mike took his time figuring out our purchases on all the couches and never was forceful. The staff at the desk where the contracts are written were very friendly and all were quick getting things done.. NO Pressure sales that what I like. I recommend seeing Mike for any purchases he very nice young man and wouldn’t pressure you and spend the time with you if you need it. Great store also a lot of nice products
My new go to place for furniture
Ryan was very helpful and knowledgeable great person to do business with
George was amazing and helpful every step of the way.
George is a great salesman, honest, up front, and patience. Will definitely be doing more business with him in the future.
George welcomed my husband and I to the store, made it a very pleasant shopping experience!
George our salesman was top notch!!! Very Helpful !!!
George was our salesman and he spent the time with us to make sure we were fully informed on all of our options to make the right choice for us. He was awesome!
My salesperson was George who was very kind, patient, and so very helpful. It was a pleasure spending the time with him to select the perfect living room furniture. Thank you!
George took great care of us when purchasing a new sofa! Great experience.
Purchased a sectional couch here a year ago. Also, I purchased the 3 year warranty, which included free cleaning and if it could not be cleaned, it would be replaced. After attempting to get the couch cleaned MULTIPLE times, I was told they are no longer honoring that warranty and they will not replace the damaged section. I paid $300 for a warranty that they will not honor. DO NOT purchase any furniture here, the place is a scam!
No pressure sales staff does NOT mean assistance is not readily available! I told Aisha at the door what I wanted, she showed me what they had, then left my wife and I alone to check it all out undisturbed. When we made our decision we had to look for her (not too hard)! We are happy with the friendly, professional service we received.
I’ve bought several items from Ashley Furniture and for the most part thought the overall experience and quality was good. I recently made my first online purchase from Ashley and was not happy that 1) the product I received didn’t resemble what it looked like online and 2) it cost me just as much to return the item as it did to buy it. I think it’s crazy that customers don’t have the option to return merchandise to the store OR have shipping costs covered when an item doesn’t meet expectations. I feel that’s a poor customer experience and would expect more from this merchant.
The woman who assisted us was friendly, helpful and attentive.
As soon as we entered Ashley’s Furniture we were greeted by a very personable, Kaela Tate. I have worked with various individuals from top businesses and I must say she carried herself very professionally and was extremely courteous. We were very pleased with her customer service and would recommend her to everyone. Kudos to you Kaela Tate for a job well done. Thank you again .
The other evening my wife and I went to the Ashley home store on Hooper Avenue to browse living room furniture, whole sets (sofa set and table set). We were immediately greeted by a gentleman named PT, who seemed to be in a hurry. He brought us to the living room sets and began his sales pitch. The salesman was extremely pushy to the point where it was beginning to feel rude. Fast forward, we picked out our sets, he started paperwork. Myself and my wife were, at this point thinking of just getting the sofa set and not the tables. This salesman got instantly irritated, walked away and told his coworkers that "she is getting cold feet." The audacity to show that much disrespect is appalling, especially being what I assume to be a commission employee. PT did lose a sale that evening as well as a life long customer. I understand losing two customers isn't the end of the world to such a big store, however there were stores much closer we could've gone to.
Kaela was a wonderful salesperson never once felt pressured. She knew exactly what we needed and was willing to go above and beyond to satisfying her customers. A diamond in the rough a definite asset to Ashley furniture. Thumbs up Kaela.
Our salesman George Moreno was great! He let us look without bothering us and when we needed help he was right there with all the answers! I spent over 7 thousand and it was because George was so good at selling it was easy! The rest of the staff was just as pleasant as could be!! I would tell everyone I know to go to Ashley!! You walk out a winner!! Ty George for all your help and time, your great!
George was very helpful, answered all our questions, and laughed along with all our corny jokes. He helped find a different dining server set when the one I wanted wasn’t in stock. Made me feel like it would be a nice and cozy home for my family to sit down and eat dinner at.
Wonderful experience George provided! He immediately asked how he could help, was very professional, informative, and efficient. He had no trouble answering all of our questions and making sure we were satisfied with our purchase in all aspects. Would definitely recommend asking for him if you need to stop in!
We were expecting a lot of pushy salesman as we entered the store to purchase bedroom bed frames but a sales girl Kaela .. introduced herself ... Told us to look around and when we found something we liked & needed to ask questions ... She would be checking in with us. Easy & pleasant .. we asked a ton of questions & she knew just how to answer . It actually was enjoyable ! Looking forward to our furniture delivery!
Went in for the Labor Day sales and left happy and excited for our new furniture. Our salesman, George, was kind and courteous. He didn’t hover, let us browse at our own pace, answered every question, and had patience when we flip flopped with our couch decision! We know we’ll literally sleep better at night because of George. (Can’t wait for our new mattress!) I cannot recommend this store enough.
Our sales associate George was amazing. He helped us find exactly what we needed and was very patient while trying to figure out the best fit for us. He’s the best!
Went in looking for a new mattress and bedroom furniture after a move. Cindy was amazing! So friendly, so helpful and worked hard to get me what I was looking for! Her manager was Dave - he was just as great and really topped off the experience. I would go back again and again!
I had a wonderful experience at Ashley Furniture of Toms River. My husband and I had been to several stores before randomly stopping there one afternoon. Our saleswoman Karin Ippolito was friendly, helpful, and professional. She made finding a beautiful couch in our budget a breeze. The manager Chet was also very accommodating. I highly recommend this specific Ashley store. Make sure to ask for Karin when you go!
Kaela was very helpful and pleasant. She opened up an account for me and put in my order and I was on my way in no time at all. Kaela was professional and knowledgeable. Good shopping experience. Thank you, Kaela.
George was an amazing 🤩 salesman. I was indecisive and we made a couple great choices in under an hour. One thing that was standoutish was the receptionist who didn’t want to answer the phone or acknowledge us while we were standing there waiting to pay. Otherwise George was a great salesman who I would 10/10 recommend for all furniture goals.
The sales associate,Karen, was very helpful and took her time showing me around the store.
Was looking for large area carpet, asked salesman , he replied "all on the floor under the furniture " most weren't in new looking condition to get a good visual , customer walking aisles in the store had carpeting not only could have been cleaned but certainly in need of vacuuming, the furnishings were displayed ok , as long as you didnt look down at the floor, catpets should be shown in a better way , this is not a high volume store and could have been a Little cleaner
Wonderful friendly service as always and best deals in town . thank you Ashley
The experience was amazing as soon as we walked into the store Kaela helped us out told Kaela what we were looking for and she was able to help. Kaela made it quick fast and easy and Answered all of our questions with are purchase.
Sales woman Karin was so kind & helpful & will be back to furnish the rest of my new home
Ashley my sales person was wonderful to work with!! Hands down very personable and no pressure at all.
George Moreno was so polite and helpful. He showed us a couple of things and we were hooked end up purchasing way more that expected. He left us alone when needed and came back just as we were ready. Awesome experience .. Thanks again Liz
Worked with Jeremy G he was excellent very helpful made my decision easy
George was wonderful. Very helpful and knowledgeable. Great guy and great prices!
Waiting over 5 months. They're taking advantage of my mother. Bad business. Go elsewhere
If you need furniture (or maybe just want something new) go to Ashely! See Jeremy!! He is the best salesman I have ever dealt with. He listened to everything I needed and was looking for and helped me find the perfect furniture. Jeremy is kind and understanding, not pushy like some salespeople you encounter. It was an absolute pleasure working with Jeremy and the staff at Ashley.
Staff was nice
We got a 7 piece dining set and a matching 4pc bar table set. They look even better in our house than we thought they would. Our sales associate Jeremy Glassmacher knocked it out of the park again. We’ll be back for sure!
Went to ashleys, sales girl named Ashley helped us, turned out excellent.
Very easy experience buying a new bed frame. Everyone was super nice and helpful :)
I went into the Toms River Ashley store and I was greeted bye TP wonderful salesman VERY professional the only other thing that I will mention is that when a customer says no they don't want extra coverage I feel like that first no should be honored and the seal person does not ask anymore I know that's a part of the job to sell but I just feel when the customer says no it's no TP is an asset to Ashley's he's a keeper
Ashley is the total package.....what an asset to Ashley Furniture! She greeted me warmly with a smile when I first entered the store. She gave me great direction, and offered her help whenever I was ready. When I eventually asked for assistance, she was eager and happy to assist. She was knowledgeable, efficient and a pleasure to work with. She went above and beyond helping me find the perfect chair. When I eventually discovered that she has only been with the company for appx 5 months, I was blown away! Her Customer Service skills are excellent. I have worked in Sales and Customer Service for almost 40 yrs. If I wasn't retired, I would have offered her a job on the spot! Thank you Ashley. You're terrific!
Ashley from Ashley furniture was fantastic! So personable and really listened to what I was looking for. Found the exact recliner I wanted. Definitely a pleasant experience with salesperson, Ashley!
I recently got a couch delivered that I ordered a couple of months ago. Jeremy Glassmacher helped me with the order and kept it touch with me as I waited to give me updates on delivery, which was very helpful and reassuring. I am very happy with the couch and don’t mind that I had a wait a bit to complete my living room.
PT is an outstanding sales person at the Toms River location. He was patient and found us exactly what we were looking for even though I wasn't sure what I actually wanted. Thanks PT, we are two very satisfied customers and will be returning to shop for a kitchen set in the near future!
Excellent beautiful home furnishings. Excellent service also. Had a cane, but even a wheelchair was available! Given a very nice discount on top of holiday discount. First time customer... definitely recommend to others. Kayla assisted us. Will return.
Kaela was so very friendly, professional and helpful in my decision to purchase the proper sectional, size & comfort! I highly recommend Ashley Furniture and ask for Kaela!
Great selection of everything. Best prices and best warranty
Kaela was very knowledgeable. She lead us right to the furniture we bought. She gave us various scenarios and did not pressure us to buy. She was pleasant and listened to our needs.
Kaela was super nice and very helpful!!! Sean was also a great help and awesome to finalize our purchase with! This was my second time buying from them. I would definitely come back again !!
Very disappointed with their non- delivery of furniture. So far 20 weeks after I was told 8-12 weeks initially. Every time I call I am given a different answer. Not very helpful.
Decent pricing, reasonably helpful staff, nothing over the top but we were able to get the furniture set we were looking for. Unfortunately virtually everything is on back order.
Our sales lady Karen was good..they had what I was looking for and the price was great. We got a Va discount too.
Constantly lie about their delivery dates and will not notify you if there are delays. Every time I’ve called over the last three months I’ve been told 3-4 week delay. They won’t tell you that it’s delayed any longer because they don’t want you to cancel your order. It’s an absolute joke buying from here. Should have gone to Raymour and Flanigan. Update: called them for an update and was told end of June now which is probably still a lie. Was told this would come in February. People may enjoy their buying experience but good luck ever getting your furniture. Maybe by Thanksgiving they will deliver it.
Kaela was professional, pleasant, courteous and efficient. Got the couch we were looking for at an excellent price, terms and delivery details explained clearly, and truly felt that we had a great experience and have Kaela’s support if needed. The great service and detail to personal attention is why I shop at Ashley, and why I bring my family there as well. Bravo.
Kaela was very helpful and patient. She never pushed or made me feel pressured to be a "sale". She answered all questions and was very thorough to make sure she gave accurate and honest answers.
I could not be more frustrated after purchasing a bed frame here. I received a package with the wrong parts, and reached out to have the correct pieces shipped in 10 days. After a month passes I decide to follow up a second time only to be told nothing has even shipped yet (after an initial follow up telling me it was in route to us). A package finally arrives and it isnt even the correct part. I was now told we would receive expedited shipping and alas our package has once again not shipped. Ashley does nothing to accomadate their customers after messing up NUMEROUS times, and blow you off when you reach out. Save your time and money and buy elsewhere.
Kaela is an excellent salesperson. Personal and professional, she listened carefully to what we were looking for and thoughtfully made suggestions to us that we hadn't thought of. She worked hard to find us furniture that is attractive and affordable. We highly recommend Ashley Furniture and will always use Kayla as our consultant in the future.
Our salesman, Mike Boczkus, was very knowledgeable with questions we’ve asked him. Definitely will be back to finalize our decision after some measurements.
Ashley was very pleasant and fun to work with and so helpful with suggestions for furniture for our new home. I would highly recommend Ashley!
Very good experience. Our salesperson was very friendly, accommodating and helpful. I would recommend your Toms River store to our friends.
PURCHASED FURNITURE GROM ASHLEY. CAME DAMGED AND WRONG COLOR. MOSTLY DAMAGED. EVERYTHING WAS TAKEN OUT MY HOUSE. HAVE PICTURES AND VIDEOS AND THEY STILL SEND ME A BILL. NOW I HAVE TO FIGHT THIS. ITS STRESSFUL AND UNNECESSARY ESPECIALLY WHEN THEY CREDITED THE ACCOUNT AND LEFT A BALANCE. I DONT GET IT. I DID DISPUTE BUT WHY DID THAT EVEN HAVE TO HAPPEN. NEXT IT WILL BE TAKEN FURTHER IF NOT TAKEN CARE OF. NEVER WILL DO BUSINESS WITH ASHLY AGAIN. I HAVE PICS AND VIDEOS OF EVERYTHING BEING TAKEN OUT. POOR QUALITY FURNITURE AND WILL RIP YOU OFF.
Ashley furniture had a great selection to choose from! George was excellent and helped us find the table of our dreams. We will definitely be back that!
Michelle was great, so helpful and sold my son his favorite bed at a great price! 🤗
We went to Ashley looking.for a new sofa. We met Jeremy an awesome salesman who worked with us to get the right sofa for our home. Due to Covid it has been about 8 weeks but we are finally getting the couch on Saturday. Jeremy was awesome and texted us an update four weeks in and then when I received a text today that the couch would be delivered on Wednesday I reached out and he fixed the issue. Jeremy was able to change the delivery to Saturday, which is awesome since both my wife and I work and are not home during the week. I highly recommend the Ashley store in Toms River and if you stop in ask for Jeremy, he is awesome.
Kaela was very helpful and informative She made my purchase for power lift recliner very easy.
Didn't really have what I wanted but I was able to get something as comparable as what I was looking for. The girl tried to upsell me on my delivery fees. Which we're supposed to be free, and I had told her that, she finally gave me free delivery. So i'll finally got my point across. I'll be paying for the mattress on Friday or Saturday
Ashley, at the toms River store was very friendly, helpful and knowledgeable. She greeted us when we first walked in and gave a chance to shop the store without constantly hovering over. When we knew what we wanted to buy, we called her over. She quickly got to the paperwork and soon we were done Easy no pressure sale.
Being in sales 35 years myself Ashley was a very knowledgeable helpful saleswoman answered all my questions met all my needs and I give her five stars
Just purchased new living room pieces from Ashley Furniture in Toms River. Extremely pleased with customer service!! Kaela was my sales associate and so awesome to work with. She was very helpful; made the entire transaction quick & smooth. Highly recommend visiting this store & sales associate.
Ashley was an absolutely pleasure to deal with. Very professional and knowledgeable.
Had the best shopping experience with Elisa today. She helped us find the perfect couch for our family. Amazing customer service from Chelsea & Mike.
I bought a bar height table in August 2020 and received it in October 2020. I understand with the pandemic in play, shipping was behind. Not a big deal. The table was damaged by the delivery person before it even got into my house. I called Ashley Furniture and they were very apologetic and ordered me a new table leg. They call me beginning of February 2021 to tell me the tech will be out to come fix it. Great! Tech gets here this morning February 27, 2021 and he doesn’t have the table leg. So great, we both don’t have a leg to stand on(pun intended). He offers to fix it which is fine. He tells me that they ordered the leg back in January 2021 but when I call Ashley Furniture they said they ordered it in February 2021. Needless to say, I tell the nice lady I don’t want it at this point and that I will never again buy anything from Ashley Furniture. We spent a lot of money on this table and it’s not even worth the money or headache of a leg. So if your company is ok with losing customers, more power to you. I’m very disappointed with the service and the aggravation that came with buying this table.
Alicia was attentive to our needs and listened to what we were looking for in dining room table options. She helped us find the perfect fit for our space! Thanks so much!!
I ordered, 4000 dollars worth of furniture online i only chose things they said were available by March 31st wasted two hours only too get a call the next day from a rude woman in the Toms River store telling me none of the things were available and someone would call me back., One week late still no call i am just going to get a refund and go to Raymour and Flanagan. I will never be back with this type of service.
Delt with Kaela. She was very friendly and professional. Very easy to buy from here. No high pressure sales. Let us browse. Answered questions. Would definitely recommend buying from her.
Kaela was a wonderful sales associate. We came in for a living room set, had a lot of questions and she helped us set up everything. Additionally, we ended up furnishing a second room with them.
Karin was friendly helpful and we purchased exactly what we wanted
The Kaela was Great. She introduced herself when we walked in but left us to do our own thing for awhile. By the ti.e she checked in with us pretty much narrowed down what we were looking at. She helped give us prices on 2 sofas, with pristine and cons, talked about what protection plan covers. It moved along smooth, fast, and great. She was friendly and warm and made it a great purchase. Thank you Kaela!
I’d like to take a minute to recognize Ashley furniture in Toms River along with two people that truly helped us make our experience a positive one! We’ve shopped with Ashley furniture in the past and bought our entire household furniture from them. The old insurance company that they used was terrible and ripped us off! So, in turn, we weren’t that happy. Fast forward to recently, we decided that we loved the furniture from ashley and found out they they no longer use the old insurance company any longer. So we decided to go with them again to fill up our new house. We walked in and immediately was attracted to the sales lady Roe’s personality and professionalism! Her knowledge on putting items together and designing a space is absolutely amazing! I literally let her take the lead and roll with the entire two rooms set up! Her and along with Shawn the manager are a dream team! He knew of our past problems with the old insurance company and tried his very best to meet our budget and speed up to the best of his ability our delivery times. If you are in the Toms River area ask for Roe and Shawn!
Today was my first time shopping at Ashley’s Furniture. My mom earlier that day had made a purchase and referred me to George who was the associate that assisted her. George was awesome! He was very professional and yet personable at the same time. I was looking to buy furniture to furnish my first home and he made the entire process extremely pleasant and easy.
Visited Ashley furniture in Toms River to purchase furniture for my daughter‘s new house. Sales person George was great! He was very friendly, personable, professional and had a lot of knowledge of the products on the floor. Thanks to George we were able to furnish her whole house. It was a pleasure visiting Ashley furniture. Their selection and quality of furniture was outstanding in addition to reasonable prices. Thank you George for making our visit pleasurable. Would definitely recommend Ashley furniture in Toms River to anyone looking for quality furniture in addition to excellent customer service.
Kaela was extremely helpful today. I highly recommend asking for her if you visit this store. Thank you for helping is today with our purchase today.
Kaela at the Toms River location was an absolute pleasure to work with! She was so sweet and understanding and accommodating! 10out of 10 would recommend using her!
George in the Toms River store was so friendly and helpful. Listened to what my needs and wants were and I found THE COUCH !!!!Great Customer Service. He made my experience painless. GREAT EXPERIENCE!
Didn't feel comfortable looking around. Prices were confusing.
Kaela was very helpful in helping us find the matching pieces to a previous set purchased. Once we were home and realized that the pieces would not fit She was able to modify the order without causing any additional delay for delivery . She was extremely patient with us in store while we debated on which pieces to add to our living room set. She was friendly and cheerful the entire time we were in the store and over the phone. Fantastic experience with Kaela and the Toms River store.
Great friendly people Kaela was GREAT!!! Sale prices where very good No pressure A really good shopping experience 👍
Kaela was an absolute pleasure! She really took her time and was more than patient with us! Not once did we feel rushed and we were there for over 2 hours trying to pick the perfect couch for our finished basement The manager was great as well, thank you again for all you did!
My experience in the store today was great. PT was very knowledgeable and explained all the pieces in the living room set that I was interested in. He priced out the pieces that I wanted and the sale went very smoothly. Most importantly to me was that I never felt pressured
PT was so helpful!!! Showed me all the pieces available and gave us a great deal!!! Very knowledgeable and friendly!!
George Moreno was so helpful, professional and customer service oriented! Great experience as always. Thank you George!
Nice selection of furniture and the staff is very friendly. Went looking for a headboard and Rosie went above and beyond to find us what we were looking for. This is the 3rd time I purchased something from them in 3 years and they never disappoint me.
I purchased a tempurpedic mattress and adjustable frame January of 2021. The sales rep Ashley was awesome. She took her time and was extremely patient and answered all my questions. A pleasure to work with , she made the experience great.
George was super professional and literally showed me everything couch and sectional until I found the perfect one. He was very patient and I’m grateful that he was so helpful! Thank you so much!!!
Kaela was awesome!! Great service
We had the PLEASURE of working with Cindy in the Toms River NJ store on Hooper ave. Her customer service and patience was excellent!! We went shopping on Halloween looking to purchase a bedroom set, living room set and kitchen set. we were 4 weeks away from closing on our new house. Fast forward we didn't close till 5 weeks past that date. We were made aware from the start that products were delayed and it worked in our favor so that was not an issue. Cindy was extremely helpful and extremely knowledgeable due to her many years of decorating and interior design and sales. Cindy keep us informed as to our order status through out the process. We could not be happier with our new furniture and the Ashley experience!! The deliver team was awesome and everything came perfect!! GREAT JOB CINDY AND ASHLEY FRUNITURE
Had a great experience with Kaela Tate. Helped us pick what we needed quickly. She was able to provide us with so much information on a variety of products. Definitely recommend her and will buy from her again.
PT at Ashley home furniture was very professional and knowledgeable. He was patient while we were deciding which bedroom set fit our needs. There was Zero pressure. We will be going back very soon to purchase a dining room set from PT. Five stars does really not say enough about my experience today, but a true enjoyable shopping experience with my salesman PT today, thank you!
I am very pleased with my visit to this store tonight. I was immediately greeted by Kaela Tate. She was super sweet, not pushy at all and helped me find the couch i love and was able to work in price range. This was the easiest transaction i ever made. Very satisfied with my experience tonight and will be returning here for future purchases.
Terrible customer service overall. I went into this store on 11/21 and bought a recliner. The lady that sold me the recliner told me to call after the holiday to set up delivery, I said no problem. The next day I wanted to change the recliner to a larger one and I called my salesperson and left a message for her to never call me back. So I had to call again and when they found out I wanted to spend more money then they called me back and told me the same thing, call after the holiday to set up delivery. So then the holiday happened and I called, 2 weeks after I had purchased it, where the receptionist told me delivery is 8-12 weeks out. So I said I wanted to talk to my salesperson and left another message with once again no call back. So I had to physically go into the store again for my salesperson to tell me to my face she never got any messages from me. The manager there over heard and looked up my recliner status. Tells me it will be in by the middle of January. So then my salesperson takes my name and number and tells me she will call in between Christmas and new years to give me another update because she was so sorry that no one had returned my calls. Well big surprise here that its now January 5th and I have not heard from anyone since I had to physically go in, which was 2 weeks before Christmas. They have some of my money and its been almost 7 weeks since I purchased the recliner and I am no closer to knowing when its coming then I was 2 months ago. Never buying from this place again.
I had a great appointment at your store today. George Moreno was awesome!!! He helped me pick out exactly what I wanted. He showed me all around the store! He was efficient and super knowledgeable! He was also super friendly! I will definitely see him again when I make my next purchase!!!!
George from Tom's River Ashley furniture was amazing! He was extremely helpful, kind, and funny. In these hard times we are facing it was nice to work with him finding the perfect couch and rug for our home. Thanks George!
We had an excellent experience at this location. George was so helpful, my fiancé and I are so glad we had the opportunity to work with him. He did whatever he could to help us make this purchase. 10/10
My family was looking for a couch and found not only a great deal, but also top notch customer service. The sales associate, Ashley, was very helpful and personable, answering all our questions.
THANK YOU ASHLEY FOR BEING SO HELPFUL TO ME IN PURCHASING MY BEAUTIFUL BEDROOM SET. YOU WERE VERY PROFESSIONAL AND COURTEOUS.
Ashley was the salesperson that took care of us. What a pleasures to deal with her. Ashley should be commended for hiring such a fine young lady.
Im only giving one star because i cant give 0 stars. This location is a horrible representation of Ashley Furniture! Purchase a living room set on Oct 4 and was promised that it would be 6 weeks to get my furniture, before thanksgiving. I was also promised bi-weekly check ins on status updates. Well guess what, here it is Dec 16 and i have not had one phone call. And, they only have 2 pieces of my 4 ready, but wont be delivered until the 30th at the earliest. The manager Jeff could not care less, as a matter of fact not one person Ive spoken to seems to care even the slightest bit about the inconveniences this has caused. I can now now longer host Christmas for my family because i have no furniture. And have to change all of my plans a week out from Christmas.
My salesperson was amazing.
George was, professional, polite, more than accommodating, easy to work with and very knowledgeable. It was a pleasurable experience and I purchased exactly what I was looking! if you are looking to purchase furniture, I highly recommend you go to George!
George was EXCELLENT!! He was so patient & paid attention to my likes & dislikes & offered suggestions that were better than what I thought I wanted!!! If you go here, ask for George!!
Best easy experience with George Moreno! Ask for him, you won’t be disappointed!
Don’t buy their warranties. Waste of money.
We had a wonderful experience working with Kaela! She was extremely professional and patient. We are having our whole house redone and being that the contractor just started the work we are going off the floor plans! We were purchasing a lot and since we haven't seen the finished product yet it made it difficult to decide which way we wanted to go as far as the furniture is concerned! I highly recommend Kaela for all your furniture needs! She was a pleasure to work with!
Kayla was great & super helpful with helping us find what we needed for our new home!
Our store helper was Kayla She was so helpful and patient with us . Not pushy at all . Made our experience pleasant . As far the furniture we are waiting on our delivery and tell you about that when it arrives .
My husband and I were shopping here for the first time to get some couches:) The man helping us today was so helpful, informative and awesome! He let us take our time browsing, was not pushy and answered every single question we had. Thank you so much for being patient and helping us today! Greatly appreciated.
They price matched the online deal-my sales associate Ashley was very helpful and sweet. Thanks!
Do yourself a favor and ask for Cindy when shopping at the Toms River Ashley. We have always shopped Ashley since buying our first home but no one has ever treated us like Cindy did tonight. Being a new home owner is overwhelming trying to figure out how to bring everything together and what can go where. She went above and beyond. It is truly appreciated.
I went in with my boyfriend today for a couch I’d seen online; although I didn’t have to shop around due to knowing what I came for, the Customer service we received from Kaela was phenomenal! She was so patient and kind, she took the time to go over all of the purchase options and we walked out with a really good deal and an even better shopping experience! I’ll definitely be going back for my accent pieces!!
My husband and I have been shopping around for new living room furniture for awhile now. The first time we went to Ashley we were followed around the store by a very aggressive employee and felt very uncomfortable. We went to a few other stores but ended up back at Ashley because we had seen a sectional there we liked. That time we met George and he was amazing, not pushy but very friendly. We told him exactly what we wanted and he helped us and gave us a great deal. We ordered our sectional from him and now we're just happily waiting for delivery. Thanks, George, for the excellent service!
George was an absolute pleasure to work with. We had a wonderful experience, he was extremely friendly, informative, everything was handled with a smile and ease.
George was our salesman and he was wonderful. He made us feel both comfortable and informed, while creating a relaxed, friendly atmosphere.
Bad experience waited outside 25 minutes saleswoman never came out 2 get us sew we left
Thank you George for all of your assistance in purchasing my furniture today! You made the experience enjoyable!
We went in, knew what we wanted in a bedroom set & Kaela took us to look at each one, knew the specs & guided us into making our purchase. Easy peasy!
I honestly don't know how Ashley Furniture is still in business. I returned a defective mattress under warranty in June and still have not received a refund nearly 5 months later. The customer service is atrocious when I try to get the issue resolved and no one can be bothered to treat the customer with respect. They also threatened to hold the new couch we purchased through them until the mattress issue gets resolved which is on them!!! The most frustrating experience I have ever had to deal with.
Say whatever you want to say play what I want I work with Cindy today as a salesperson if she was absolutely 100% wonderful and I enjoyed our company and I want to be her friend and I'm going to take her out for a drink thank you
Very nice sales person.
Just finished buying some new furniture at the Toms River location of Ashley Furniture and we couldn’t be happier. PT was the sales person’s name and he was great. Thanks a lot
Kalie and the staff at Ashley’s furniture in Toms River was second to none. Above and beyond, especially Kalie who was our salesperson. Thank you for all you help. We will definitely be back!
Just had the trash they call furniture delivered. Bed frame was covered in scratches. Dresser was also covered in scratches and two of the draws couldnt even be opened. I would never spend another dime at any of there locations, I suggest taking your hard earned money and go with a different company. After I signed the contract a day later I also recived a phone call from the sales associate I worked with explaning she messed up on the pricing and I needed to pay another $200 but she was lind enough to only charge me $50. Absolute joke.
Horrible customer service no communication with customer. Waiting double time for delivery and could care less. Stick with a local small business.
Kaela was great help!
Kayla was friendly and knowledgeable. We can't wait for our new mattress!
PT was a great salesman. Gave us the best deals and accommodated all of our needs and made the whole experience quick and easy! Thanks again!
The salesman PT D’Aiuto greeted me at the door and was super friendly. He was very attentive to my needs and did not try to show me or sell me just anything . He explained everything about the White glove service from delivery to set up and I was extremely satisfied . I will be visiting this location again and will be using PT for all my needs from now on. He is aces
Great Customer Service, Kaela went ABOVE AND BEYOND.. On the phone and in person!
Ssles rep. Was extremly helpful and very pleasant to work with. Store has large selection of furniture. Would definitely recommend this store
I ordered a couch in the beginning of August. It is now mid October. I was told it would be here within 6-8 weeks, which already sounded excessive. It has now been two and a half months. No one has contacted me, I've called multiple times and can't get any type of status update. I've been told the manager would look into my order and call me back on multiple occasions and no one has. I paid $1,500 for this couch and haven't gotten it yet. This is easily some of the worst service I've ever received.
Representive PT D’Aiuto was very helpful and Professional Which made for a pleasant shopping experience!
We just ordered furniture today 10/10/2020, for delivery about 12 weeks out. Our salesperson, Kaela Tate was magnificent and her knowledge of the products was refreshing. The furniture we purchased was fairly priced and we will definitely work with Kaela again in the near future.
Great experience today at Ashley HomeStore! PT, the sales person, couldn't have been more helpful and it was a pleasure working with him.
The salesmen PI was very nice and answered all my questions. It was good doing business at Ashley home store with PI
Had a wonderful experience with Cindy , unfortunatly changed my mind. Went back and Cindy was off and was helped by Shawn the manager who went above and beyond to make sure we didn’t have any doubts. Best shopping experience ever.
PT was an exceptional salesperson. We furnished a good portion of our 2200 sq ft home in one visit at a very low price. We like modern/contemporary and they certainly delivered.
PT was professional and patient with us as my wife and I were deciding on a new kitchen table set and had quite a few questions. He was knowledgable about the different products and was not pushy in any way. We will certainly see him again for our next furniture purchase!
Peter was super trustworthy and helpful from the moment we walked in. He helped me find the couch set I wanted within minutes and made the process super easy and enjoyable, with expert advise and support. I would recommend his services to anyone searching for a new furniture set to complete their home!
Kaela was very helpful and found exactly what I was looking for. Definitely a great experience
Just bought sofa and recliner. Big sale, great prices,friendly,helpful sales and staff. Delivery is 2 - 3 months out, but it's due to pandemic, not stores fault. That's ok. Was very impressed with large selection and price. Looks like good quality too. Very happy I went there. This will be my first stop next time.
My visit to Ashley Furniture store on Bay Ave in Toms River was a very nice experience . Sales associate P.T. greeted me and asked the right questions immediately . I usually run away from sales people in furniture stores lol but P.T. had a nicer approach so I allowed him to show me those pieces I was interested in finding . He took the time to allow me to draw out my room on paper (no artist here)lol, but it helped him to see my vision . At the end I made a great choice and looking forward to visiting store again . Thanks P.T.
PT was cordial and attentitive from the moment we walked in. He helped me find the perfect couch and was very product knowledgeable. I was pleased with the service he provided and highly recommend the Toms River location.
I ordered a bedroom set in August with a 9/8 delivery except the mirror which was to be delivered 9/24. On 9/8 the delivery truck arrived and the workers proceeded to set up the bed and dressers. As they were leaving I asked where my 2 nightstands where . They then told me for the first time that they were back ordered. If I had known I would not have accepted delivery. The nightstand were now to be delivered on 9/‘24. I have now been told that delivery won’t happen until 10/6! The mirror has been moved to mid November. I will never deal with them again as they appear to lie at will and cannot be trusted
I stopped by Ashley Home Store in Toms River, NJ and had the pleasure of meeting Chris. He was extremely helpful. polite and efficient during our entire process. Thank you Chris!!
"PT" is very professional, patient friendly and helpful. He took the time to ask what I have in mind, showed me different choices and have me tried the furniture sofa and accent chairs that I was interested in. I didn't feel rushed at all and was very comfortable in doing business with PT. He is definitely an asset to Ashley Home Store! I'm very satisfied with my choice and felt good for being treated nicely.
PT is very experienced product specialist. He was very helpful. It was pleasure working with him.
My experience at Ashley Homestore was great! The salesman PT, was knowledgeable, experienced and very patient. He went above and beyond to help me select the best products at an affordable price. I will definitely recommend Ashley any day! Excellent service!!!
Our salesman was named PT. He was patient w our many questions and took his time with the many options on both bedroom and living room furniture. Ultimately, we had a great experience and purchased some great furniture.
From the second we stepped foot into the store, Pete was an incredible help. He made our experience at Ashley’s seamless and very pleasant. He is extremely knowledgeable, patient, and friendly. Pete welcomed any question, and eased any anxieties of being first time home buyers. Due to Pete’s help, we will always be lifelong Ashley’s customers.
Today me and my boyfriend went to Ashley Homestore at the Toms River location looking for a mattress for my new apartment and the salesman Keith R was amazing! He worked within my budget and even saved me more money than I anticipated on spending! Even after I decided on which mattress I wanted he took his time to show me and my boyfriend tempur-pedic mattresses to show us what we can invest in for the future. His costumer service and knowledge exceeded expectations!
This was my first experience buying my own furniture and I could not have asked for a better experience! George was very helpful choosing what to purchase and hearing our needs. I could not be happier with my furniture!
A potentially stressful day turned into a truly joyful and entertaining experience! George helped us with all of our shopping and helped us to pick out our bedroom set, find me a perfect mattress for my back problems, and a lovely living room set. He explained all of our options and showed us the best options for our money and situation. An exceptional experience overall!
My husband and I recently ordered new couches from Ashley. Although we were warmly greeted at the front door, our sales rep was very short and to the point and clearly just wanted to make a sale. While we fell in love with the couches we ordered, were going on 2 months now without receiving them when we were told 4-6 weeks. When I called to check the woman I spoke with on the phone was apologetic and told me that now its going to take another month due to the manufacturer just now reopening. I 100% understand this, but the kid who sold us the couches should have mentioned this to us. So..going on 3 months now without couches
Went to ashely today to look for a sectional. Chris is the one that helped. He was phenomenal. Asked us what our needs were and showed us everything we wanted and were easily able to pick out the perfect sectional! Will go here again!
Nice and easy. Not even pushy... "Please take your time."
Chris was great answered ever question we had and showed us many different sofa, love seat combos
I had a great experience shopping at Ashley Furniture in Toms River. My salesman George M. was very knowledgeable, extremely helpful and very professional. I will definitely be back.
Mike Mike (Mike Favor) is the best Product Specialist we have ever met in our entire lives. He spent three hours helping us, taking the time to answer all of our questions and even stayed overtime in order to do so. We greatly appreciated his knowledge of the products and advice on which furniture items do and do not go together. Without his help, we wouldn't have been able to create such a beautiful home.
George our sales rep was extremely knowledgeable, friendly and gave us top notch service. He went above and beyond to meet our needs. We will be back to buy more furniture with George.
Chris is the best. Super helpful and informative about both furniture and where to get a good cheeseburger!
I was super impressed with the selection and even more so with the employees. Jeremy assisted me with my questions and concerns with multiple pieces of furniture. There was absolutely 0% pressure to buy something and he did not hover over me like a used car salesman. I loved the shopping experience he created for me and I am definitely returning for my upcoming purchases. Give Ashley furniture a chance before you go to Raymour and Flanagan, Bob's or Value City. I wasted a whole day before I gave them a chance and I should have stopped at Ashley's 1st. Thanks again to Jeremy for all the help.
*****UPDATE******NEVER AGAIN !!!! Do not shop here save yourself the stress ! I ordered a sleeper sectional back in June. I was told 3-4 weeks. I paid for it upfront. I called in July I was told oh it won’t be in until September 8th. I called again last week. I was told there was a computer glitch and they would call me back. They just called back today. Apparently now the sectional is out of stock until the end of September. Which tells me they sold my paid for product to someone else. No apology just a “if you want to cancel I understand!” No explanation! Ordered and paid for a sofa in the beginning of June, it’s now August 23rd... still haven’t gotten my sofa. Always an excuse! Today’s excuse “our computers are glitching and we will call you back in 48 hours with more information.” 🤬
Chris was a huge help for us today and was always within earshot if we had any questions. A pleasant experience from start to finish!
Roe is amazing. Helped us furnish our entire shore house !
Rosie was great to work with!! She got us exactly what we wanted and made the process simple and easy!!
P.T is very knowledgeable and very honest. Not pushy at all and very polite.
My husband and were so happy we stopped in Ashley HomeStore and met Roe. Roe was genuinely happy to help us furnish and decorate our new home. She made fabulous suggestions and could not have been more helpful and talented. I highly recommend Roe at Ashley HomeStore.
working with Roe at Ashley furniture was a great experience. she had patience all our questions. she showed is exactly what we were looking for in pur price range. she didnt try and oversell us on things we didnt need. the furniture quality is great!! very happy with this location and especially our salesperson!!
It was wonderful. The salesman had a wonderful personality and was very knowledgeable. Go see Mike Mike.
We made 2 visits to the store today: I was warmly welcomed by most of the front staff when we walked inside then personally helped by Chris. I never bought a mattress for myself so this was my first time looking around for one. Chris displayed a very calm professional attitude towards myself and my mother. We understood he was helping multiple customers at the time so we were okay when he went off to help the others. A man named Justin came in to assist, and thought we’d get a better experience since it wasn’t his first day but that idea went south. I told him what I wanted, and he kept telling me what he has at his home. Rather than understanding me, I felt very pushed into one direction with him. So I ended up leaving to look around elsewhere in town and decided to come back to Ashley HomeStore after having no luck elsewhere. I walked inside and asked for Chris immediately to give him the sale. If anybody else reads my experience, PLEASE do yourself a favor and ask for Chris!! You will feel relaxed and not pressured at all during the entire experience. Thank you, it was a pleasure!!
Chris was the perfect salesman! He helped us pick out a dining room set and efficiently got us checked out and set up with shipping! Look forward to going back for the next room that we refurnish.
Pt was very accommodating and knowledgeable.
We had the pleasure of meeting with Peter and were instantly taken in by his knowledge and professionalism. He understood what we needed -- didn't try to oversell us - and helped us with questions. Trust and confidence are important aspects of the sales prospect. Peter demonstrated both.
Mike Mike was great both on the phone, and in person, so helpful and informative ! Thank you
As soon as we stepped inside the Ashley HomeStore in Toms River, NJ, we couldn’t have been happier with the level of service Pete Giordano provided. He was patient, informative, and, most importantly, he listened as we talked through finding the right furniture for our new home. When we realized we didn’t do our homework and needed to measure, we knew we had to come back and wanted Pete to take care of us. Because of the craziness that comes with buying a new home, we didn’t get to return until the last hour the store was open the next day. Pete and Chet were so genuine and thorough, they never made us feel like the process needed to be rushed just because it was closing time. We were the only two customers left in the store, but both Pete and Chet ensured we received exactly what we were looking for. It helps that the staff there really have such great personalities. After sharing some laughs and reviewing the paperwork, we left feeling like we absolutely made the right decision by purchasing our furniture at this location. It is so very easy to write a great review when people like Pete, Chet, and the ladies working in the front provide such exceptional customer service. It truly was a great experience!
Overall was a great shopping experience. Mike was very knowledgeable about the products he was selling.
George greeted my family and I in a welcoming manner and was very patient with us as we shopped around for a sofa. He gave us space, nontheless, he was there to adress all of our concerns. George was very knowledgeable on the various fabrics and adhered to our lifestyle concerning children and pets. Awsome customer service.
Moving into a brand new home, feeling very overwhelmed thinking about having to purchase all new furniture. Upon entering, we were greeted by Sean who made our experience extremely pleasant, fast, and easy. He walked us back and forth through the store, was patient, and used our floor plan to design us our entire living room. He offered suggestions without being overly assertive like other salesman’s can be. We purchased 2 sofas, tables, tv stand, and even a decorative piece. This was by far one of the best shopping experiences we have had in a furniture store! Will definitely be back when we’re ready to do the bedrooms!
Very pleased with customer service and purchase. We are repeat customers and will continue to be. Thanks!
I needed a mattress so bad my mattress was 20 years old. Pete took me through the whole process and it was the best experience I had buying a mattress. I will be going back for my living furniture Thank you Pete
Mike was an excellent salesman - he was friendly, thorough, and I didn't feel pushed into making our purchase. Around 4:15 in the evening, I had contacted the furniture store regarding an interest in outdoor furniture. Mike immediately had explained to me that the showroom had a floor sample, but he would need to approve it with a manager in order to sell it to me. He texted a picture of the set to me, and from the picture, alone, I had liked the set. I had explained to Mike that we had to get dinner in our two teenage children And that we would come to the showroom within a half hour of our conversation. He had responded back to my text, in a timely manner, and minutes before 5:00, we had arrived at the furniture store. He introduced himself, and we followed him to the outdoor furniture set. I liked the color, my husband liked the comfort, we both liked the coffee and end table, and it was great that the set included both a couch and a loveseat - in our immediate family, we have 21 other people besides the four of us. When we were sitting on the couch, we noticed a chair and ottoman that matched the set. Mike and the manager were very helpful in offering a great price, that would include the chair and ottoman. We did a little friendly bargaining back and forth, and by 5:45, we were finishing the transaction with Mike. Mike's honesty about the product was appreciated, but for both my husband and me, it was his friendly disposition that helped to make the sale. Mike should be commended for his professionalism, and he should be compensated, in addition to his commission, for his detailed information on a quick phone call that encouraged me to come into the showroom. This was a wonderful experience, and I absolutely love my outdoor set. Actually, as I'm typing this review, I'm on my new couch, I have a magazine on my lap, and I have a cup of tea on my new outdoor coffee table. Thanks, Mike.
Mike is great to work with if you need to buy any furniture. Found just what I needed.
The girl row is very knowledgeable Help me find what I was looking for Enjoyed my experience
After working with the team at the Toms River store my fiancé and I quickly realized the store environment is more of a “family” atmosphere than a “sales team”. The store manager introduced himself and took the time to break down the promotion details while ensuring that we’d have the space we need to make our own decisions. We can personally attest to our salesman’s consideration and industry knowledge to help build the ideal furniture package for our new home. George was relaxed in his approach and gave us great advice for sizing and configuration while having a “no-pressure” approach. He frequently said “I’ll be back in a few to give you guys space” which was greatly appreciated. The folks that we worked directly with and would absolutely recommend are: George - Salesperson who worked with us the entire time and saw us through all options. He was able to use pictures of our new house and make great recommendations without detailed measurements. George also did a great job of dialing us in with a room by room strategy. It kept us from bouncing around and allowed us to make easier decisions. Chet - Store Manager who educated us on the financing options and ultimately got us the delivery, financing and deposit set up. He even noted on the account our specific closing date and helped us pick a delivery date. Peter - Salesperson who we first interacted with and introduced the promotion programs going on. We casually mentioned that when we were in a few months ago and met with a salesman named George looking at some things... He immediately went and grabbed him so we kept the consistency and kept the sale with George. We truthfully have confidence referring this store to close family and friends and wanted to share how positive the experience was. The team that we worked with (George, Peter and Chet) were incredible and great to work with.
Lisa is terrible manager and poor customer service, nothing but problems with my order.
The service at Ashley furniture is perfectly fine it’s the actual furniture that’s the issue if you want your furniture only to last a few years then buy it there otherwise look elsewhere the furniture that I purchased the pillows up on top are all deflated no matter how much stuffing you put in and the material stretches when you put the stuffing in which makes it fatter not fix the problem I do not recommend buying furniture from Ashley when I called to complain about it they sent me the stuffing instead of sending somebody there to fix itBut that’s still would not have fix the problem because the stuffing that they use is not dorableNor is the material that they use.. The material stretches
The HomeStore is great! I had a salesman named Chet, who walked me through every bed I could afford!!! No pressure, no cheesy sales lines, had me lay on every bed for 5 minutes or more to get accurate opinion. However the Ashley HomeStore online is HORRIBLE!! I bought a whole bedroom set from them online and I'm just trying to return lamps, their still in unopened box, yet I can't get anyone on the phone, email, live chats, which btw are not live, its clearly a computer your "chatting" with its total BS!! Just go to the store you'll have a great experience!!
Fast service with bottom line numbers right off the bat. No wasting time...they were friendly and helpful in picking out our new dining room table at an affordable price.
We were treated very kindly by Mike, who was attentive to hear what we were looking for and patient to search for the couch that fitted our needs. He presented us with various options and listened as we processed our thoughts. He worked with us on the price until we were satisfied. We were comfortable in the process as well as the final outcome. Thanks Mike!
Mike was so very helpful!! A pleasure to work with and he was able to help me find the perfect lift chair for my mom. The 4 stars are because delivery won’t be for a week, even though the sign in the store and online both said 2 day delivery. Mike’s manager wasn’t very helpful but Mike did his best to try and help me. I would definitely ask for Mike if you go to the Toms River store.
Had an excellent experience here with sales associate Mike. Mike was attentive and took the time to explain features and functionality of furniture we were to buy. Mike’s personality was top notch and friendly.
It was an awesome experience, Mike was one of the best sales men I have ever dealt with. He was very funny and made the over all experience that much better. Would definitely recommend.
Great sale. George was so very helpful. Actually purchased more then we went looking for. Very happy.
Michelle Tice was the saleswoman in the showroom. She was very informative and we loved her.
Very pleasant shopping experience. Mike spent lots of time trying to help me find what I needed.
Michelle was extremely helpful while we were looking for a couch. We really liked a sectional couch but we weren't sure if it was going to fit and she gave us a copy of a diagram on how it would fit. We went home and measured it but it didn't fit No matter how hard we tried it wasn't going to work. Michelle took her time with us and was really nice to work with.
Mike my furniture salesman was absolutely amazing, made it fun and as stress free as possible. Had him running around the store with me as I asked a million questions that he always had an answer too. Highly recommend the Ashley furniture experience and definitely recommend using mike. Just walk in and ask for mike mike mike you won’t regret it.
I stopped in on Sunday with my fiancé to just browse around and get some ideas on purchasing a couch for our new apartment. We had no idea what we wanted and figured we probably wouldn’t be leaving with a couch that day but maybe a better idea of a style or even color. Our salesperson, Mike Favor greeted us at the door. He told us about some specials going on and let us know he’d be happy to help us find what we’re looking for but won’t be on our backs while we look around. He was honest and hilarious throughout this entire process. He answered every question I had and gave us a million different options. To a young, newly engaged couple.. this was very appreciated! We left that day to go home and take some measurements and we were right back in store the next morning to see Mike and purchase our first couch! He made the entire transaction so easy and we had a blast with him. This store is great and Mike’s service made it 100 times better! I told the GM we decided to purchase this couch mostly on how amazing we were treated in store. (The couch is very nice too!) 5 stars all around.
Great selection. Friendly staff,although a little slow.
George was very patient with me as I took 3 hours and a lot of questions before I made my decision to buy my couch and love seat. George did not pressure me or push me it was a pleasure dealing with him
Tina was excellent, she even carried the furniture piece over to my selection to see how it looked. She was very helpful and thorough.
George was awesome, as soon as I came in he was super nice and friendly. Helped us pick out the right couch for us that was exactly what we were looking for. Thanks George for the great experience.
Tina was excellent and extremely helpful in our search for the right new furniture for our home. She listened and didn’t push us into something we didn’t want but helped us pull our choices together for the perfect fit. Manager Sean was incredibly kind and helpful with getting the financial numbers where we needed them to work for us. We will definitely come back the next time we need an item for our home and highly recommend Ashley’s in Toms River to our friends or anyone who is looking for furniture for their own home.
Mike my salesman was the best
I had a very horrible experience for a first time furniture purchase at the Toms River location. Although the sales person who assisted me was nice, he did NOT explain anything to me as I made a purchase. He fraudulently made me sign up for a credit card that I did not need or even want nor did I have to sign up for it to receive the sale. I specifically told him that I had money to put down and I was going to put the rest on my OWN credit card. Also, he did not even mention to sign up for a “line of credit” nor did he even mention a CREDIT CARD. He kept getting me to have payments for 6 months and seemed like he didn’t want to listen to me when I said over and over again I would be paying in full. The woman who helped me with the paperwork explained the process better and even told me about the warranty, which was also never explained. The manager helped a bit with the sale, which I do thank him for. And the furniture that was delivered is stunning but overall, that was the worst experience I ever had
Jacci did a wonderful job helping me choose the mattress that I had been contemplating for months. Jacci, with the assistance of her manager, Shawn, were able to create a package that was within my means. Thank you both for a great job.
Jacci was awesome went Ashley Furniture in the Toms River Store she answered all my questions and help me pick out two rooms of furniture. I will be back for more soon thank you!!
The people who work the floor are very friendly and knowledgeable. The women behind the counter make payment easy and fast. The only thing that kept my experience from 5 stars was the computer system. The item I bought was in stock and guaranteed before christmas. My delivery was delayed twice for being out of stock and didn't receive until after New Years.
Jacci was AMAZING!!!! She helped us for hours piecing together the perfect couch and ottoman! We were there in the morning, then we went home for lunch, she got our number and put together pricing for us. We revisited the store later on and purchased the set! She went out of her way to help us! Your company should be proud to have a great worker like her !!
Toms River NJ location. George was extremely knowledgeable and patient. He worked with us to find the furniture that we were shopping for. There was no pressure to buy at all. I highly recommend this store and their sales team. Also ...long story short, I dropped my phone when i was getting out of my car and it landed in the sewer! I went in the store to ask for some assistance. without batting an eye, 3 salesman : George Moreno, Shawn Baer and Peter Giordano, hurried to help. Along with my husband , they all put their heads together, they were so kind and were able to get my phone for me. they didn't have to help me., but they did, what a wonderful group of salesmen at this store! i can never thank them enough for helping and i wanted to make sure that their kind deed did not go unnoticed. They deserve to be acknowledged for INCREDIBLE customer service, It really doesn't get and better than this! Thank you again!
Very good
We are beyond grateful for Jacci in helping us pick out our new furniture. Her knowledge, guidance and fun personality was the reason we just had to make a purchase with her. She even sent me dimensions and ideas for our couch to help us in deciding if it was the right one for us. Thank you for everything and we look forward to making future purchases with her! Thank you Jacci!
My family and I had an absolute great experience yesterday at Ashley furniture. Tina Fajardo was a blast to hang out with and basically helped us do whatever we wanted/needed to so my wife was completely blown away and happy when we left! The whole team and management also literally wrapped up the experience with going above and beyond for us! We have shopped at the Toms River location on multiple occasions but this was by far the funnest. Tina you rock! Looking forward to next time.
We were very impressed with Ashley Furniture, the choices in pieces and many styles. We were Raymour and Flanagan people but are now completely in love with Ashley Furniture. Also we so appreciate the knowledge of Rosemarie Pilla who assisted us on many levels. She is awesome!!! Thank you!!!
After 1st seeing the furniture at Ashley I was a little leary. The name of the model had changed & I was already set to buy the model I had in mind. Following the ensuing confusion I called and told George I had found what I was looking for in another store at a substatially lower price. George and his manager worked out the all the kinks to my satisfaction and the final deal was struck. All this on the heels of a sudden health problem with my wife. The final price was slightly higher (@ $100+) but that included a 5 year warranty protection plan. Furniture not being something a given person buys every day I was pleased with the effort George put into this transaction! In several weeks I hope to be able to say "all's well that ends well".
We bought furniture for our basement and living room today and Pete was great!! He was very patient and answered all our questions. We will definitely ask for him next time we need anything for the house!
Pete Giordano is the nicest guy there, extremely helpful and very knowledgeable of Ashley's products and very knowledgeable of furniture in general. We bout a dining room set from pete and will be returning for a living room set and bedroom set. Thanks for everything Pete.
Make sure you ask for Pete when shopping here! Very friendly, knows his stuff, and a big plus is he was never pushy. They have so many different options to choose from. Your sure to find what you are looking for.
My experience has been horrible now nobody will call me back. not only when they delivered did they damage my home the delivery people tried to paint it to cover it up because I am in the process of moving in. That was on the second delivery the first delivery was a debacle also. Shop somewhere else.
Horrible, high pressure, rude 1 star only because I have to put something. Upon entering salesman began following and offering help said just looking but that wasn't good enough. He continued to recite his pitch and sales deals. Husband said thanks and salesman rudely said 'uh huh'. They lost a sale and a recommendation.
Plenty to see!
I ordered a couch from Ashley Furniture TOMS RIVER about 1 and a half months ago and was told it would be delivered December 19th before the holidays. I got a call today, December 17th that my couch would not ship nor do they have any information for me other than it might come January 8th 2020. The communication on their part was awful and letting me know so late. I now have no couch for the holidays and am not going to make an impulse buy on such a large purchase. shame on Ashley furniture TOMS RIVER store.
I bought a $9,000 bedroom set and had a lengthy conversation with Cindy in Toms River NJ about the delivery. We confirmed at least four times that they would move the old furniture to the curb and take away the old bed. Today at delivery, they would not even move the old bed out of the room! I had to do it! I just had back surgery! When I called, I was told in the same sentence that they could not move it due to insurance purposes, but then he said it was because I didn’t pay extra! $9,000 isn’t enough for them to move a mattress and two dressers!? The bed didn’t even have a frame!
The Ashley store in Tom's River is the best one for me. I was in the Eatontown store and was ready to buy a bedroom set. The set that I wanted was on sale but the couldn't have it delivered for another 3 weeks. A gentleman who was there shopping with his wife passed by and asked me for his opinion on a table that they were looking at. So I obliged him and when I walked to view the table he enlightened me. He told me that the table that they were looking at in the TR store was $400.00 cheaper than the Eatontown store. I told him Thank You and as it was to late to go to TR now but I would go in the morning . I told my friend that and she said that we should definitely check it out. So the next morning we made our way to the TR store. We were greeted at the door by George. George asked us what we were looking for and we told him and he asked us to follow him. Well he guided us to where they start the bedroom set I wanted a king size set. Lo and behold the first set that he took us to was the same set that we were looking at in the Eatontown store. I told him that this is the set that we wanted. He told us that this set was on a Manager's Special. He told me that the complete set was available for express delivery and that it could be delivered on Friday, today was Tuesday. The price was about $500.00 cheaper with the protection plan and all.. I really would recommend the TR store for anyone that is looking to purchase any furniture they will serve you just right. They will tell you about all the extra savings that you can get. Now I know there were probably more things that I could have gotten of but I am happy with the deal that I made. Last thing I really wasn't going to go to Ashley's my store was Raymour and Flanagan but they could not delivery for a few weeks as well. So my friend said let just see what Ashley's had that was similar to what I liked. I will update after the set is delivered.
I was trying to order online for at least 2 hours. They wouldn’t accept my debit card ,I waited at least 40 minutes online with no resolution. I was ready to try another store. I happened to call Kelly at the Toms River Store. My lucky day! She was so personable and helped me to place my order in minutes. If you don’t keep her forever you are all crazy!
What a nice smooth Experience in this store. We bought a few nice sofas. Cyndi was so nice, and we were in out and with getting AWSOME financing under 30-40 minutes.
My son was looking to buy furniture for his new home. Cindy was extremely patient and helpful at the Toms River location. We realized we had measured wrong and ordered a couch to large. We went back to Cindy, and she immediately helped us pick something else. It was not her fault, we gave her the wrong dimensions and she said," Don't worry, we will fix this!" Cindy put our minds at ease with her kindness and patience. We will DEFINITELY use her for any future purchases.
Pete was amazing!!! Highly recommend using him for any furniture needs. Not only was he friendly and did not pester us, he was extremely knowledgeable and helpful!
Pete was patient, considerate and incredible in every aspect. We threw tons of questions and options and he was very well versed with every single one. We will happily be going back for any of our future needs.
My experience was remarkable due to the wonderful salesperson Vanessa.
Just bought a couch today from Cindy. What a great experience she took the time to do a complete floor I about to make sure we were happy . No pressure just a great experience . Will be back!
The service was wonderful and ask for Cindy she was so helpful and patient and had wonderful suggestions.
They will not fix this draw even though I purchased the insurance when I purchased the furniture.
Great service!
Excellent Choices and pricing was good as well...Columbus day sales are great!! George was a great salesman everything you expect.Highly recommend him @ Tom's River store.
Quality stuff. Excellent staff, especially Deb who was very attentive but not pushy.
Wrong color delivered ordered cream color, queen and twin sleeper sofa, they delivered dark gray. I refused it....., My dining has damage and varnish not even. And the 6 dining not deliver they where is it? Nobody calling me back how to fix it ? My party is already this Saturday 8/24/19...,.., Poor customer service, poor and quality control
I went to ashleys in toms river and Kelly. Really. Helped me alot. Shes the best go see herrrrr
Great staff, beautiful furniture
Friendly staff , lots to choose from and great prices
Friendly service. Beautiful showroom. Great prices.
Great and helpful employees
Perfect salespersons...say hi and leave you be !!
My husband and I visited the Toms River Ashley store needing to furnish an entire home. David Cerreta welcomed us when we walked through the door. He was both personable and professional. After a few minutes we felt like we were shopping with an old friend. Dave truly cares about his client's happiness both with their furniture and experience in the store. He definitely delivers outstanding customer service! Everyone at store was a pleasure to deal with throughout the process. Our delivery team of Louis Pena and Alex were amazing! They were friendly and efficient while being respectful of our home and furniture. Best delivery experience ever! Thank you to everyone.
Very friendly staff. Very knowledgeable.
Great furniture and prices
Friendly
Karen was very knowledgeable and helpful throughout my visit to the store. The other staff were very helpful as well. No pressure upon entering the store which was a plus!
All the personnel were extremely helpful and very nice. I couldn’t be more impressed.
Karen and the rest of the team were so helpful and personable. We could not have asked for a better experience in our furniture shopping.
George was excellent. I was so undecided on a dining room table I wanted and on top of it I had my 2 year old daughter who wasn’t pleased with furniture shopping. He stayed with us the whole time despite my indecisiveness and her temper tantrums. He was helpful, patient, and kind. I’ll definitely refer him to family and friends!
A terrific, hassle free shopping experience. I have being stalked while browsing in a furniture store and it didn't happen here. After I looked around Justin asked me if I needed any help. He showed me the queen sleeper I was looking for and I bought it on the spot! Super easy. Check out was speedy as well. Highly recommend.
Kelly and the rest of the staff where very helpful. Kelly and Sean the mgr. really gave us a good experience . I would recommend Ashley to all my friends and family. My wife Marie and I will be back soon. Wonderful people and location . We thank all at Ashley furniture for there help.
Thank you to Jacci at Ashley for helping us select the perfect living room and dining set. It was nice to not be followed and pressured to buy but she was always checking to see if we had questions or needed any help. Made the buying experience easy.
Dave Kapulskey, helped me design my living/dining area for 2 1/2 hours. He was very patient, honest, & collaborated with me on each piece I chose to make sure it would work in the space. We even found some real gems along the way!! He constantly asked me if I wanted refreshments and really made me feel comfortable. We created a space that matched my personality and that I love ❤️ but was able to stay in budget! I went back 2x for price matching, feeling foolish, but both times Dave never questioned it and honored them. If your looking for a honest salesman and someone who will work with you to design the perfect space, I recommend Dave Kapulskey! Mary Russo
Melissa was extremely helpful in finding exactly what I was looking for. She was very patient with my indecisiveness! Thank you again for all your help! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ++++++
Brannon was no pressure and very informative! Justin his Manager was excellent as well. Donna wrote all our paper work up and was a pleasure we will certainly be do future business! Thank you for a great experience!
Justin is great! Helped with everything I needed! Everything went very smoothly will be back again!
They were super rude with my husband and I. They acted pompous and like we couldn't afford what we wanted to buy. So even though we had the cash to pay for our item, we decided to shop elsewhere.
Great service from the moment we entered the store up until the day of delivery! highly recommend!
Karen was wonderful and informative about everything we were looking at. Actually everyone in the store was friendly. Will shop there again.
Very friendly and helpful, perfect sales person. Thank you Roe
Justin was super helpful during our visit and made us feel confident in the decision we made! Answered all of our questions without hesitation. Worked with us during our entire visit and ensured we were secure in our furniture choice.
Thank you Karen for showing us around the beautiful new store! We will be back!
Jacci made buying my new couch so easy. I told her what I had and mind and she nailed it. This was such an easy process and take it from someone that hates shopping for anything. Thanks again Jacci...
Large furniture store
Excellent!! We were treated with respect! I had probably my best Furniture buying experience in 59 years! No pressure it was again Excellent!! I left with brand new Sectional and Mattress!! Very Very Happy! Great Price!! Outstanding Service!! Very Very Happy! I recommend Ashley Home Store! 5 Stars! Outstanding Experience!!
Rose is the best!!!
With the help of Justin in Toms River, NJ, furnishing our new home in Bayville, has been a great experience! I was very impressed with his professionalism how he knew every piece of furniture on the floor. Justin suggested different things to us and helped us pick out beautiful bedroom sets, kitchen set and tables for two rooms. We had a few exchanges to do and the store manager was extremely helpful. We went back for (3) mattresses and Justin was most helpful w/those also! Thank you for making our shopping experience fun and easy!!
George Moreno is the man! Took his time explained options and benefits and made transaction easy! Don’t buy furniture anywhere else.
Jackie was great! She was so helpful and listened to what our needs were. She was willing to work with u to find a sectional that fit our price point and would fit our small space. She was very patient with us too, we went back three times before purchasing it, she never pushy with us! Jackie was the best sales person!
Our sales person was Rose Marie and she helped us out immensely as well as the manager Sean so all in all fun and very good experience. Rosemarie made it fun looking at everything we needed to complete a room that is very small as our mother in law is moving in.
My experience was devastating. I bought a Stearns & Foster mattress and, after 10 days, the smell had not dissipated. I was congested and sneezing from it. The main customer service refused to refund or replace without having a furniture Dr come out to "smell" it. Or... I had to keep the mattress for 30 days - while I slept on the couch. The managers and my sales person tried their best. Apparently Ashley is not interested in what their managers have to say or in keeping customers.
Big store, all styles of furniture, reasonable prices. Very nice and helpful salesperson.
Pete and Melissa were amazing... I have been to many places looking for certain things and could not seem to find them and or people that were friendly to work with. As soon as I told them what I was looking for and what my budget was, they absolutely nailed it... I was in and out within a half hour with everything I wanted and super happy... there is no need to shop multiple places anymore.. Ashely is the ONLY place to go!
Such a wonderful experience! Coming into the store I was so indecisive between a few of the bedroom sets. Justin was my salesperson, he showed me all of the sets I was looking at. I came back to the store a few times and spent hours with him deciding on which one I was going to purchase. Justin made it so easy to make my decision. He was very good at listening to my concerns and understood what I was looking for. I am glad that I had him to help me. I will definitely be coming back here and buying more furniture in the future.
Jeff was so helpful and patient as we shopped for our new home. He was organized and thorough as we spent two days choosing furniture. Jeff went above and beyond!
Excellent shopping experience! Our salesperson, Melissa, went above and beyond as she walked us through the deciding and buying process. She exemplified the utmost professionalism! We'll most definitely ask for her again when we come back for a dining room!
Rosemarie was so helpful and so pleasant.Her experience showed in her salesmanship.We will give her card to everyone.
Te people that i spoke with were wonderful. The only down fall I have is that I have to wait 30 days for the delivery. I dont feel I should have to pay a delivery fee, when I need tp waot that long. If it wasmt for Justin and ro I would have went somewhere else .
Such a great experience working with Vanessa. Very professional, understanding & friendly Will recommend her to anyone Thank you so much once again I greatly appreciate your dedication and making sure I was happy with my choice 🤗
George is great. Listen to all my needs and did a deal over the phone and then I came in and signed on the dotted. If you need anything at Ashley speak to George in Toms River. He is a super consultant and Ashley is very lucky to have him!!!
We had the pleasure of working with Melissa, extremely helpful, pleasant and very informative. Will return and ask for Melissa again!
Jackie helped us with our purchase, she politely introduced herself and left us to look. When we needed help, Jackie was more then helpful! Loved our purchase, and we are going back to make future purchases. We will be looking for Jackie, when doing so!
George Moreno was very helpful, friendly and overall a great salesman. Thank you George
George was amazing.
Rosemarie was very helpful and very knowledgeable. She made sure we got the best prices for great quality furniture. She went above and beyond our expectations. I would definitely recommend her as a top notch sales lady
My husband and I walked in to Ashley HomeStore, just to browse, in search of a few items for our new home. How refreshing to shop at your own leisure without the pressure of a salesperson at your heels. Melissa greeted us and offered her services. We would browse, and when ready, she would be there to help us. We were amazed at all the beautiful selections, and the markdowns available. In this electronic age of online shopping and zero customer service, our experience was genuine and exciting. We are thrilled with our purchase and we WILL be back for more. Melissa far exceeded our expectations for courteous service. Thank you for all your kind attention.
Melissa was fabulous. Very knowledgeable and helped us find exactly what we were looking for.
George was great and very helpful. Definitely recommend him as a salesman
Justin was so friendly and helpful....he made the whole experience very enjoyable!
Justin was extremely knowledgeable in all the products at the store. He made my shopping experience fun and I’ll be sure to look for him when I go back.
George was very professional in dealing with us. No pressure but answered all of our questions.
Rosemarie Pilla was very helpful and friendly to work with. She was very knowledgable about the mattress products.
Great service from Brannor. He knew the inventory and helped me select the perfect pieces for my summer residence.
Our salesman, Brannon, was GREAT! He was extremely helpful, patient, & took his time. He was even able to help us with a problem we had with a previous furniture purchase! With employees like Brannon, I’ll definitely go back to Ashley’s Furniture in Toms River!
Great experience here working with Michelle. She was responsive to my needs and got my order processed efficiently. I’ve had Ashley furniture in the past and it has stayed in great condition for many years. I look forward to getting my new living room set
Jackie and Peter were so nice and very attentive. Jackie made sure all my questions and concerns were answered and she provided me with all the available information to come to the best decision. Everyone was so nice. I will definitely come back again to buy at this store. I highly recommend them.
The team at the Toms River Ashley store are great! George took the time out to show me many possible options for my bedroom set. He also made sure I was 100% satisfied with my purchase. Couldn't ask for a more knowledgable and thoughtful sales rep. Muchas Gracias Jorge!
Just awesome!!! Not pushy and very helpful. Brannon was great and referred people to him!
Great experience. Very reasonable prices and Michelle our sales person was phenomenal
The store nicely laid out. Staff very welcoming and helpful. Enjoyed shopping with them. Would let you make up your own mind with a purchase
Shopped every furniture store in a 50 mile radius. Service and selection here was easily better than everything around. Brannon helped me out, and I dont think I've ever had a better shopping experience with a salesman. Provided me with the information I needed, wasn't pushy at all, and went above and beyond for me. Once he found out I was a veteran, he went the extra mile to get me better pricing on an already great deal. Definitely will be doing all my future furniture shopping through this store/location.
Shopping for furniture here is like going to a used car lot. They jump on you and won't leave you alone. My husband and I left because the sales women was so pushy.
George was very understanding he took his time with us he helped us with everything that we was wanting in furniture he was a good person to have assisting us thank you for being for us Ashley Furniture is lucky to have you thanks again I will refer anybody I know that's looking for furniture great customer service
Excellent
Melissa was great. Very helpful, not too pushy. She answered all our questions with ease; highly recommend!
George Mareno met us immediately upon our arrival at the store, listened briefly to our needs, and immediately led us to a piece of furniture that met our requirements.He was knowledgeable and courteous and we were able to purchase two recliner’s and two sofas quickly.
Third time purchasing furniture here. Good quality and large selection, nice that you can walk around without a salesperson hounding you. But - always something not right when trying to finish the purchase - salespeople seem to have to do manual paperwork, then get it “approved” then enter it in an antiquated computer program, then you go to the desk where it all has to be done over again. Almost not worth the time. Very inefficient and time consuming
It was a pleasure dealing with Jacqueline at Ashley Furniture. She helped my husband find the exact recliner he wanted because of his health issues. There should be more sales people like her in this world today.
Purchased sofa and loveseat. Sales Associate was the most helpful and patient individual I have ever met. My wife and I looked at various items and were there for quite a few hours. Our sales associate Jackie was patient and very helpful answering questions and concerns we had. I plan on returning for various merchandise and hopefully will deal with her again. I am very impressed with Ashley furniture and will continue to shop here’
Beautiful furniture. Extremely helpful and caring staff. I would absolutely recommend this store for your home furniture. And ask for Brannon. He's not pushy like other sales professionals i've encountered. He made sure I was happy and got the best price. And management was phenomenal.
An excellent experience. Melissa showed us the items that we were looking for and pointed out to us similar items within our price range. She never “hovered” over us but was always nearby when we had a question. She was knowledgeable on the products and warranties. She offered us water and a lollipop for the restless toddler we had in tow. We will definitely be returning for our future needs.
Vanessa was very helpful. Totally enjoyed doing business with her!!
The service and pricing was very good. Jackie and her manager provided me with excellent service and did a great job with the pricing. If you need furniture go see Jackie!
George was our sales representative, he was so patient and thorough. Answered all of my questions and was extreamly knowledgeable of the products in the store. I’ve never had a bad experience at Ashley’s in Toms River! Thank you to George and the rest of the staff for being so helpful!
I was looking for new furniture and actually went to a different store at first and that salesman told me to look in Ashley’s furniture, so I went over with my daughter and had such a wonderful young man help me with my hunt for a new couch. His name is Justin Wagner. omg.... he was so patient with me as I was all over the place with what I was looking for. I left that night with something in mind , I took pics and kept my eye on their website. I kept in contact with Justin, I went back again when I saw the couch I had my eye on and a rocker glider and Justin made sure and it all went together well. When it all went on sale he was just amazing to make sure I got what I wanted and never once pressured me into something I did not want. I also purchased 2 side tables and a beautiful coffee table as well. With Justin’s help I furnished my whole living room and it looks amazing! I can’t thank Justin enough for helping me the day I purchased 5 pieces of furniture and he spent almost 2 hrs with me to make sure I was happy and satisfied with my purchase. I will definitely be back to see him soon to purchase a new dinning set. He is truly a great asset to Ashley’s furniture store in Toms River. Thank you Justin Wagner for making my experience such a pleasure .
This was our first time to Ashley Furniture in Toms River and we were super impressed! We were greeted by Jacci who was well kept, laid back and knowledgeable. I gave her a brief overview of what we were looking for: a couch that was a good size for our small shore home without lacking on quality. We were hoping for power and recliners at each end. She showed us several options spending time giving us specs on each one & if she was uncertain, a manager came right over to explain. We finally ended up with exactly what we wanted for a great President’s Day price!!! Jacci was great!!! We will certainly go visit the showroom again because now I want a sofa table 😊
Kelly was awesome. Her customer service and personal reviews of the product made our decisions quick and easy.
Brannon was amazing. Wentvway out of his way.
I must say I was so please with the manager “ pete , he took such good care of me that almost made me cry , I had a problem with the material of my sofa n he worked with me very patiently n I walked out of there a very pleased customer in fact everyone was nice but pete was “ the man “ Thank you again peter giordano product specialist At Ashley furniture on Bay ave. Toms River
Melissa was awesome! Then she brought in the heavy hitter Sean.......great job gang!!
George spent over 3 hours picking and pricing bedroom sets with me. He was very descriptive with the different prices and material types of furniture. I would highly recommend Ashley Furniture and George.
We had to furnish our new home and GEORGE helped us and took the time with us, and helped us with our budget and we couldn’t be more thankful!
Bought our couch and love seat here.
Justin was absolutely amazing! We were back and forth trying to make up our mind, but he was so patient and kind. He wasn’t pushy at all which I loved. We finally will have the living room and dining room of our dreams thanks to him! Would absolutely recommend Ashley’s furniture and Justin to all my friends and family!!
Purchased sofa and love seat 1 1/2 yrs ago. You sink and basically get sucked in sofa to the point you struggle to get out. Very embarrassing when you have guests and you have to direct them to sit else wear. Have platinum coverage where they sent a tech to inspect. Tech clearly saw how bad and struggled himself getting out of sofa. I heard today that issue is not covered need core cushions and more filling need for back to call customer care. Customer Care tells me out of warranty cant help. Needless to say will never by from Ashley again. A sofa should last longer than 1.5 years. Poor quality. UPDATE! I received a call from a lovely women named Cindy at Ashley. She was extremely helpful in resolving my issue. Happy to know that Ashley will stand by its furniture. Thank you for resolving and I would be happy to return to Ashley's for my furniture needs.
George was awesome!!
Kelly is the best! She goes above and beyond to make your furniture buying experience actually enjoyable! If you are shopping for furniture, ask for Kelly!!!
We recently purchased our second sofa set from Ashley Furniture. We had the pleasure of working with George who was very helpful, patient and friendly.
Michelle was so helpful directing us to what we were looking for. Pete was so very knowledgeable . Answered all my questions on which mattress would be best for us. We haven't bought a mattress in17 years. He helped us with the right mattress for us. Tempurpedic queen with adjustable base. I think we made a good decision. Thank you Mechelle and Pete.
Revisited the Toms River store today and asked for George Moreno. George was so courteous and helpful the first time I was there; understanding and helpful - yet not pushy - so, I made sure to ask for him again. I also introduced him to my daughter, who is in the market for furniture. He is knowledgeable, informative, and patient. He also listens well and makes recommendations accordingly. I purchased the Darcy sofa with chaise, as result of George’s patience with help with measurements and pricing out various options for the space in question. Looking forward to my delivery and going back again to Ashley for accessories. And will definitely ask for George.
From the minute I walked in George was great. He was around to answer questions but not hovering over me. He showed me pieces that fit perfectly with what I needed and went out of his way to help me get the information/feedback so that I was 100% satisfied and had what I needed. When you're ready to buy furniture George is definitely the man to go to! He's personable patient informed about the products and made the entire experience stress free thanks George!
I was completely happy with Melissa. She was awesome and helped me get the prices I wanted and needed. I will refer anyone to go there. But you have to ask for Melissa she will get you what you need.
George was very informative in providing the information needed as we made our decision on our dining room package. No pressure and we discussed all the options that fit our budget. I highly recommend his services. Thank you again Ashley as lhis is our fourth purchase. We’ll be back thanks to George!
We had a great experience today. Were well informed and felt satisfied with our o purchase!
This had to be the best furniture buying experience I have ever had. The salesman Dave was great. He was extremely helpful & informative. Dave helped make my decision to purchase from Ashleys an easy one. THANK YOU! All the employees I encountered were professional & friendly. I would highly recommend them. I will definitely be returning.
Cindy is full of knowledge and very professional. She answered all our questions and concerns.
George was great ! Not pushy at all, gave us time to discuss amongst ourselves.
We ordered a sideboard from here in November 2018 scheduled delivery was for December 2018. The date came & went, when we called they said we didn’t have a scheduled delivery. It turned out they deliver to our area the 3rd Saturday of the month, the date they gave us was the 4th Saturday. So we agreed on waiting till January. So that’s today no calls, no delivery. We call & again no scheduled delivery, the manager will call you back. Hours later he calls. Sorry I forgot to schedule your delivery. With that we canceled Still waiting for emails on our refund. Never shop here, they are very incompetent. Can’t believe Ashley has these kind of employees.
Great customer service. Ask For George at the door.
100 % satisfied, George was really helpful, and was helping me and my wife at all time, always on point to make sure we got what we wanted.. Great person to work with.. If I would have to scale him from 1 to 10, he does sure deserves a 10..
Kelly and Sean were absolutely the best sales people during out visit to Ashely. They were pleasant, kind to our children, and extremely efficient. We will now be returning customers to the Toms River location. Best furniture experience yet!
Melissa was absolutely wonderful. We went into the store unsure of what we wanted, Melissa was so helpful and really understood exactly what we were looking for! Her manager Pete was also extremely helpful! This was by far the best furniture shopping experience we have every had. Will be going back soon to purchase more! Thank you!
The sales associate that helped us was great! Would recommend this establishment to others .
Love it
Beyond upset that I decided to buy anything from this place. I first purchased the couch piece which was a hassle on its own getting the price match and dealing with my door being broke after delivery. Then my parents decided to surprise me with the love seat as a Xmas present. My delivery was scheduled 12/19 but after calling in to find out the time frame they not only told me it wasn’t scheduled but that it was on back order. Now I have to wait til January 23rd! That’s if it comes in they said. I’ll never ever buy anything from this place again
Sales rep, George, was couteous and helpful working to meet price of competitor and waiving delivery charge. He was thorough as he reviewed the inventory available to meet what we were showing for today.
George was our salesman and he was patient, pleasant, and very helpful in assisting us to make our choice of mattress.
Extremely disappointed and will never shop at this location ever again. I purchased a couch on Black Friday here and we received a $50 promotional gift card for being one of the first customers that day. When we used it at check out our salesman tried to stop us because it was taking even more off the total that I had already price matched to their online pricing (which was cheaper than the “sale” they were having in store that day). After mentioning multiple times throughout the sale process that I needed this piece delivered to South Jersey, I was promised a delivery within the next month. My salesman even looked into the system and called me the following day of the purchase to confirm they can deliver. 3 days out from our delivery, they called to confirm. The next day, my salesman called to inform me that they wouldn’t be able to deliver by the promised date because I was in South Jersey and they only deliver on 2 days a month to this area? Mind you, this is over a month now we’ve been waiting. They offered a refund of my “delivery fee” but I would have to wait until January for my couch. Their excuse was that even though we confirmed the location multiple times, no one on their end checked the “county” that my address was located in? My salesman told me that there wasn’t anything they could do besides offer the delivery fee back. So I cancelled the order completely. Apparently none of their employees communicate with one another. I thought this mess was handled after I was refunded, but then I received a phone call this morning from my salesman asking where we left off? Like what?! He said there was no refund in their system and it was even looked at by a manager! So we went through the refund process yet again. Hallelujah! Nope, got another phone call that they refunded me twice and need to charge us again. What a mess. In the end, I never spoke to an actual manager, never got my couch, and didn’t get that damn $50 Black Friday gift card! I will be taking my business elsewhere. I’m not mad, just disappointed.
My family and I had an amazing experience at Ashley homestore. George was exceptional and helped us pick out perfect furniture for our new home. We would recommend going to this store for all your furniture purchases.
Very friendly an helpful staff great selection of furniture thank you
Nicole was friendly and welcoming when I walked into the store. I had visited another Ashley earlier and had what I thought was a problem with a potential sale. Nicole went above and beyond to honor the sale price and to make it a hassle free transaction. I will recommend Ashley Toms River to all friends and family. While dealing with Nicole today for a kitchen set and another employee over the summer for a bedroom set, Ashley Toms River always provides great service and selection. Thank you!!
Excellent customer service
Bought a sectional June 10th 2017. Bought an extended protection plan. Salesperson said if anything happens they'll come out rips stains tears they will stuff the sofa if it starts to deplete. Just called Ashley Furniture and they told me that it's not covered. When I called customer service I waited 20 minutes to get an answer. I purchased over $30,000 worth of furniture from the store. It took them eight times to get my cocktail table right. I would never shop here again.
George was a wonderful salesman....patient, knowledgeable, no pressure, and kind...it was a positive experience. Looking forward to my new bedroom set....thank you George
Sales person Kelly was phenomenal. She went above and beyond had measuring the furniture to give me piece of mind that it would fit where I needed it to. She was personable and not overpowering like most sale people are. Manager Sean was polite and cared about his store and associates and customers. He was attentive and helped when needed. I would highly recommend this team.
I made a purchase. Went home checked online and the price was cheaper. Called the store they indicated they would match the price. Unfortunately after getting my credit card statement they did not, now trying to rectify which is becoming increasingly more difficult and time-consuming.
Everything was great ppl super friendly & helpful.Pete are salesman was super super helpful there wasn't a question he couldn't & did answer for me & wife will be heading back there in the future made are transaction super easy plus all the employees were super helpful & professional from Shawn the store manger & checking out with Jean @ the registration they made the whole transaction for us very smooth ...thx for all your help guyz & girlz we will see you again !!!
Large area...lots of furniture...helpful salespeople. Furniture isnt as modern/impressive as macys but reasonable pricing and good selection.
Nicole is an excellent person and I highly recommend seeing her. Great experience
Nicole was great, not pushy, and offered suggestions to helped us match the product to our specifications! Purchase process was quick. Also let us know that we could get points from a previous purchase of a warantee! Great job and thank you for making the whole shopping process quick and easy!!
This was my second purchase at the same store and each time I had the pleasure of dealing with professionals who were very helpful.
Furniture sucks
Great service by a very professional salesman named George. He went above and beyond! Will recommend to friends for an overall positive experience!
Very help and not pushy at all and helped us get the delivery date we wanted too
Sweet and knew exactly what we wanted. Made it quick and easy!
I had a wonderful experience, Mr. George greeted me and was friendly. He me time to look around. There was no pressure from him at all. He was definitely patient because I took about 2 hours and he answered my questions. I left out if the store 1 very happy customer. The supervisor that was there was also nice and helpful. Thank you again, Mr. George.
Michelle was so helpful today!!
Awesome, helpful associates! George M. knew exactly what i needed. I will but all my furniture is there.
Very nice store...big selection.. And Debbie was great.. very informative..we will be back
I had a great experience today buying my bedroom set and mattress. Pete was my sales person and he did an amazing job helping and guiding me through my choices. It really made the whole process a pleasure.
Michelle was fantastic and so patient with us!
Excellent experience. My wife and I visited 6 furniture stores looking for a powered sectional before stopping in at Ashley. Each store had nothing that was close to meeting our/my needs and most of the stores employed creeper salesman that stalked your every move. George was the exact opposite. He introduced himself and I asked him to give me 10min and Id come grab him and thats exactly what he did. Once my wife and I found the appropriate pieces he answered all our questions and made each sale quick and painless. Ive already recommended them to family who are also new to the area and we’ll continue shopping there as well.
George was great but the pricing should have been better, advertising stated 50% off I only got 35% or possibly even less but George hung in there and made the sale.
Nicole was thoughtful and sensitive to my needs. Not once did I feel she was pushing me to make a decsion and she gave me as much time as I needed. She also walked me all over the store multiple times with a smile and a “no problem!” I was very happy to have used her!
Michelle was extremely helpful and professional. Will definitely return and see Michelle.
My experience at Ashley home was great. No pressure at all. Michelle was very helpful and we got an amazing deal. I would highly recommend going to Ashley homestore in Toms River.
We had a great experience at Ashley. We were greeted as soon as we walked in and we're given a flier with the deals going on. Michelle allowed us to walk around freely for a while and find her when we had any questions. Once we found something that interested us we sat down with Michelle and went through all of the various options. She then showed us another sectional that was similar so we has something to compare. After figuring out all of the measurements we went home to make sure everything would fit. When we came back to the store we explained how the original setup wasn't going to work for us do to size. Michelle happened to be with other clients but still made time to check on us while we waited. Once finished she went over other options with us to find the perfect fit. We settled on what we really liked and had a great experience doing it . I would recommend to anyone!
Friendly patient service. Would recommend highly. Appreciated the time taken to explain what I did not understand. The delivery options are a bit difficult to make convenient. Still it is free delivery.
Nicole was very helpful with our couch purchase, she was very patient and spent a lot of time helping us find the perfect couch for our new living room!!
Nicole was amaziiinngggg! Helped me and my family so much! She was funny and very patient with my parents who were picking out a whole new bed room set.. lots of walking back and forth and she did it with a smile. No complaints here!
Nicole 🤗 is very polite ,very patient very understanding. we felt so comfortable with her no pressure thank you Nicole
Michelle was very pleasant to work with. She was was knowledgeable about the product sets and thoroughly explained the details of all our inquiries. She made purchasing furniture at Ashley a great experience!
Melissa was the first salesperson that I met when I first entered the store and she was able to direct me to everything that I needed. She was very helpful and assured me that her and the other employees would help design my room! I returned a few days later, where I met Justin, who helped me design my space. He was also very knowledgeable of beds and helped me choose the perfect bed for me! He is an expert and I can’t wait to try my new mattress! I am so grateful for all of their help through this process! They were both friendly and personable. I will absolutely return in the future to their great assistance! Thank you!
Would give 0 if I could . Guy Dave changed the price 3 times after he already told me an original price. He tried to add on a warranty without even explain it . Just decided to add it on himself. Then when I said that that's not the price you said. He back pedaled of course. He let me walk out over a hundred bucks and he's the one that made the mistakes. #1 rule in sales dont let your customers walk . Good Job Dave! Hope your Regional manager sees this
Nicole in Toms River was awesome! She was professional, extremely responsive, honest, and really listened to what our needs were when finding the perfect couch set. I recommend seeking her for high quality customer service!
The Sales staff are amazing!
I went from Ashy to Ashley for a great price!
Loved Cindy. She’s highly knowledgeable and very down to earth. We look forward to revisiting Ashley’s for our next purchase.
Kelly was truly a pleasure to work with. She made purchasing our new couch a breeze! She was patient, answered all of our questions, and was willing to talk to managers about pricing. I recommend anyone to go to Ashley’s and work with Kelly!!!! :)
Went to the Toms River store tonight and had the worse experience with the sales lady. When we walked in we were greeted very nicely. As we stopped to look at a China cabinet I ask the price I was quoted at $2,000 which I said why so much when the exact same one was 1,500 on the internet. Well after that it all went down hill. Than we saw a buffet on clearance for $649 and it had black marker on it with scratches. We said what is the best you can do on this considering it was on clearance and discontinued and the sales women said how much do you want to pay and my husband said $200 knowing we wouldn’t get it for that price. Than she walked away got a magic marker and said the good thing about you coming i is I am fixing this so the next customer buys it. Ok... so she walks away goes to her manager and comes back and says we will take an hundred off no more than that and walks away. I never felt so uncomfortable in a store. We walked out and didn’t purchase anything. Want to sell furniture maybe have a nicer attitude. I bought a lot of my furniture there and never been treated with such disrespect.
David was very helpful
Justin was very helpful and made our furniture shopping stress free!!
My Husband and I had a GREAT!!! Experience with Debbie Gargione, she is very knowledgeable about the furniture, she goes over and beyond to make sure your purchase and delivery goes smoothly great personality and a woman of her word which goes a long way. If ever your stopping by the Ashley Home Store in Toms River ask for her you won't be disappointed.😊
Excellent service
Do not listen to salesperson pushing insurance on furniture they cover nothing!!! I live alone never hardly ever sit on couch I purchased. The left arm broke, warranty company came to exam it. Said put together SHODDY! NOW MANIFACTURER WARRANTY JUST EXPIRED. NOT COVERED! LIVID!!!
We worked with Cindy to purchase living room furniture. She was patient and talked us thur options. I enjoyed the shopping experience and would recommend requesting Cindy for those who are near Toms River area.
'Broken promise' is what they call mess up on their end. I am truly disappointed in the fact that I ordered my couch 3 weeks ago and 2 days before delivery they tell me that they're missing a piece and can't deliver for another week (when no one can be home). How did the warehouse not know they didn't have my complete order until now? Their policy is to charge a restocking fee if you don't give them 72 hours notice of a change in the delivery day but they can't give me a decent discount for 48 hours notice of a very inconvenient change on their end. Their attempt to rectify the situation was very poor and instead of speaking to a manager as requested, I was put on the phone with the salesman who sold me the couch. Needless to say, they will never get any of our business.
Had a great experience here. Worked with Laura at the Tom's river location, she was wonderful and very helpful! We went there to buy a wide recliner and also got a couch! This is a great place for all your furniture needs.
Cindybwas excellent. Informative and professional. We are happy with her service and would want to work with her again in the future.
We had a great experience here at Ashley homestore. Deb Rose helped us and made the experience amazing. We never felt rushed or pressured at all as well as getting an awesome couch with customization/price we wanted very happy and highly recommended Deb Rose and this store.
This was my first visit to Ashley Furniture in Toms River and I was very impressed with the service I received. Even though I was not spending a lot of money, both Brooke and Fred treated me as though I was. I was very happy with my purchase and with the store and personnel.
STAY AWAY FROM ASHLEY’S WARRANTY PROGRAM!! It’s a scam, and they will tell you anything you want to hear just to sell it to you. I specifically asked if pet damage was included in the warranty, because if not I do not want to buy the 4-piece sectional that was $2500.00. I would not have spent that much on the couch and got one that was less money because I had a dog under a year old. I asked what if they rip it, what if they tear it, what if they peed on it, I asked every and any question you can ask. Do you know what the manager of the store told me, YES to every question. I went forth and bought that in addition to a coffe table, and a end table. I bought the 5-year PLATNIMUM WARRANTY plan. Well about a year into that I got another dog under the age of one. To make a long story short, that dog damaged my couch along with bodily fluids on my cushions. I then went to Ashley’s to get my ID number to call the warranty company. I call them and they tell me that it is denied and that I will not get anything fixed or replaced, but they did tell me I can PAY for that to happen. I already PAID when I purchased the furniture! WHAT A SCAM! Never again will I purchase from Ashley’s and buyers beware! I wished I saw all the reviews before I bought anything. Very disappointed. You should look up the thousands of bad reviews and complaints to the BBB online, it’s quite sickening! Also, it took a long time for the delivery of the furniture and not to mention when I got my coffee table, it literally was rocking back and forth. It took about three weeks to get that back. Ugh! What a headache!
Good afternoon, i would like to share my great experience shopping at Ashley, the best part was working with sales rep. Cindey which me and my wife took her advice and loved her services. thanks again Cindy and Ashley Co. - have a wonderful day.
Staff was very helpful
Thank you so much Pia Meyer , you made my experience at ASHLEY’s wonderful. Fast I knew the couch I wanted and got it a great price. If you want great service go to Ashley’s and ask for Pia 😃
I am extremely disappointed with the quality of my couch and sectional, I spent a substantial amount on both and purchased a warranty which was never fully explained. The back of the couch is sagging and the pillows on the sectional are sized incorrectly. I called the warranty center and they never told me none of this is covered and patronized me by telling me they'll get back to me; that was two days ago. I am then told my warranty covers none of this and they directed me to customer service who then told me none of this is covered either and I am out of Manufacturer warranty. This is just duplicitous, hence the bad review. Now I have to send pictures and they'll determine if the furniture is repairable-this is after ONE YEAR of seldom use. My advice don't purchase furniture at ASHLEY........
Wonderful experience!! From the moment I walked in, there was never any pressure from the salespeople. Laura Padovano, our saleswoman, was knowledgeable, personable and professional. We weren't certain on a purchase at the time. We came back two weeks later, asked for Laura and she remembered us and was very grateful we chose to come back. Delivery was less than a week, with a four hour time frame..they text me the night before and also called to let me know when they were within 15 minutes of delivery. Delivery guys were great. Efficient, fast, neat..nothing more i could have asked for!! LOVE my new furniture!! Thank you Ashley Furniture!! I have recommended you to everyone!!
I worked with Pete in toms river. What a grwat guy. He carried furniture around the store for me so i could match woods. He was great when i called freaking out cuz my sectional wadnt big enough. He is a doll. If you want to buy furniture go to ashley in toms river and ask for pete. Whole experience was great. Including delivery and set up. Love my new furniture. Thanks Pete!!!
Pia was personable and knowledgeable about the different styles. She was great!!
Very good experience here! Go in and see Deb G. She took care of everything we needed
It was my first time buying a sofa and I had an amazing, smooth, and honest experience with cindy (Toms River N.J.) She walked me through all the details and helped me get the best deals. Thank you so much for the great experience. I'll definitely come here again.
Staff at the Toms River Ashley's made my first visit to that store a pleasurable experience. Thank you once again
This store has everything you could ask for and Cindy knows her stuff when it comes to picking just the right pieces for your home.
I have been trying to get someone to fix my couches. They started to fall apart 60 days after we received them. It's now 2 1/2 years later and every day they fall apart more and more. I have emailed, texted, called and even went to the store, but no one could help. Maybe it's time to give up. I will never go back there again. The pictures only show a small portion of how bad of shape the couch is in. *please note that the couch started shredding shortly after we received it.
Laura P., our product Specialist, was very helpful and accommodating. She is extremely friendly and professional. We had to change our dimensions of our furniture we ordered and Laura made herself easily available. The process was smooth and our delivery date remained the same. I trust all will go well because she is genuinely a caring professional making sure we get what we want. This is a plus since I am eight months pregnant and in a middle of moving. One less thing I have to worry about!
We went to Ashley today and had a wonderful experience. From the moment we walked in we were welcomed by the Product Specialist Laura. She was so helpful and really took her time with us so we could find exactly what we wanted. We purchased a couch and table and we cannot wait until it gets delivered. We will definitely be back soon!!
The employees offered a lot of help without being pushy while in the store. Purchased couches and the woman was very helpful with the entire process. Fast shipping.
I have beeb N shopping at Ashley home stores for years and so has my son. We only buy furniture there. Salesman Peter Giordano was super and very courteous. Mary Ann payola.
Great quality furniture.. But a little expensive.. U pay for what u get.. Employees are very informative and polite..
PAA was such a delightful sales representative. We played phone tag because of my busy schedule and she got back to me every single time in the most professional way. She is the best sales person that you can ask for!
Been to stores all over ocean and Monmouth counties. Toms River Ashley store was by far the best of all. Our salesperson Pia was honest,upfront and real. The entire sales staff works together cohesively to make sure everybody gets the best possible experience. That’s rare and we were impressed by it. Will definitely be back for all future needs. Thanks again Pia!!
Hunter was a pleasure to work with
Had a very easy, relaxed day both yesterday and today at the Ashley Home Store in Toms River. Worked with Kelly yesterday and Melissa today( my husband needed to sit in the furniture). They were friendly and answered all questions and concerns we had! Can't wait for the new sectional and chair to arrive !!
Very friendly and knowledgeable
I give this place only one star! Only because the sales person was good! My coffee table arrived damaged and still hasn’t been replaced! My sofa is poorly made and is lopsided and yet still no one will help! I’ve sent pictures via email twice now and I’m told they will assess it! We paid a lot of money for this furniture and we are very disappointed with it! I will be sure to tell everyone I know about my experience at Ashley furniture! There’s just no good moral business ethics anymore!
Hunter was very attentive, knowledgeable, friendly and made great recommendations. Also, her outfit and hair were on fleek 💁💁💁
Pia was awesome, very accommodating and attentive to my needs, educated in the inventory and where things were in the showroom. Down to earth and would highly recommend her to anyone looking to purchase furniture, no matter what your price range is.
Great prices and decent sales team , not too snooty and I think I actually got what I needed and wanted when me and my wife would to purchase a new fancy motorized reclining comfy sectional couch. I'm pleased and best of all the haul off your old couch for a fee. None of the lawn ornaments like I see way to much.
I thought Ashley furniture would be out of my budget. I needed a dining room set and sectional the sales rep and the manager went above and beyond to meet my needs while staying within my budget. I would definitely recommend them for furniture shopping.
Good experience shopping. Quality of their furniture is average. Customer service is average. Would not go back.
Worked with Hunter on purchasing a tempur-pedic bed set. She was extremely helpful and knowledgeable. The bed will be delivered next week on the day she stated. Woohoo
Pia was welcoming and inviting, she made shopping in that huge store easy. Her manager was great and I am very happy with pricing and the service overall!
Horrible bait n switch with their FB posts..
Melissa was a big help. We purchased some pieces for our bedroom and with her knowledge and friendliness it was a quick easy process! Great store and wonderful customer service!
Dave was our salesman. He was extremely knowledgable and made the buying experience smooth and easy. He did not pressure us but was there to answer any questions or concerns we needed. If you're looking for a great salesman see Dave at Ashley, you will not be disappointed.
Had a great visit. All of my questions and concerns were taken care of. Would definitely recommend this for my furniture needs
Shawn the manager and Cindy we're exceptional! They helped us every step of the way. They were professional and knowledgeable throughout the entire process. I would recommend them to my family and friends and will be back for future needs! Thanks Cindy and Shawn for a job well done!
Great selections and awesome staff!
Laura padavano was a pleasant and knowledgeable person she was so good that i only came in to purchase a bedroom set.....I ended up three rooms of furniture.....if Moe people were like her. Business would boom......thank you. Laura
Melissa Cavanagh was my salesperson. She worked tirelessly with me to ensure I was happy with my purchase. I recommend her services, highly.
When I walked into the Ashley Furniture Store on Bay Ave in Toms River, I expected to be constantly followed around bombarded by salespeople wanting to “help me”. I never imagined I would have such a wonderful experience looking for furniture! Greeted at the door by Peter Giordano with a warm and welcoming hello was just the beginning of my experience with Ashley. Peter listened and suggested, showed me pieces he thought would interest me, and before I knew it I had my Living room set. And I had such a good experience, I also purchased a Dining Room set! Peter never pushed, suggested but didn’t “overpower” me with them. He listened to what I was looking for and knew exactly what to show me, never hurried me, never impatient, was knowledgeable about what he was showing me, answering all my questions and explained the delivery thoroughly and said please call me with any questions. A few weeks later I’ve come back to Ashley, with my Daughter, asked for Peter and again I had a truly wonderful experience buying more furniture. Thank you Peter Giordano for showing me that Quality salespeople work in Ashley Furniture, and because of you, I’ll be back.
My salesman Phil was excellent! He was patient and informative. I would highly recommend Ashley furniture.
My husband and I went to Ashley's looking for a new mattress. Cindy the sales associate displayed great patience and thoroughness with showing us different mattresses. She helped us to ensure that we walked out with the perfect mattress for our opposite sleeping comforts. I would recommend Cindy to anyone looking to find comfortable furniture that will make your house a home.
We are so excited about our new furniture from Ashley Furniture!! Cindy Serratelli was so awesome in helping us pick out the best pieces for our home. We have a very difficult space in our home and she mapped out it perfectly!! Thank you so much Cindy and Ashley Furniture!!
I had a great experience. The staff was very accommodating, knowledgeable and helpful with the whole process. The only issue I have is the delivery. It takes way too long. I have a 3 week waiting period for my living room furniture. So luckily I have my beach chairs in the meantime.
Very attentive sales associate took the time to help me.dind exactly what we were looking for. Item came in a few days later.
I loved my sales associate, Melissa, she not only was very knowledgeable but listened very carefully to all my concerns, including price, she showed me all the options that would fit my needs. Including what would be more durable for my dog, and the difference between microfiber and microsuede. And she was charming to boot she also helped me coordinate my living room. I was very pleased and already called a couple of my friends to tell them what a nice selection of furniture Ashly has, but their prices beat everyone
Always a great experience, knowledgable staff that makes me want to keep coming back! Even their delivery is professional and on time. From start to finish they make sure their customers satisfaction is #1 priority! Thank you again!
Great customer service and shopping experience!!!
We came to Ashley looking for a couch and were being assisted by Cindy. She was very helpful and patient considering that we can't make up our mind. Thanks Cindy for all your help!
Not one salesperson to find on the floor. Walked the entire store!
Cindy was really great took a lot of time with us Thank you
Not my first experience with Ashley Furniture. It was an extremely frustrating experience. Problems with the computer had me standing there for over 3 hours and led to me having to go back the next day only to encounter the same problems. Furniture buying shouldn't have to be so exhausting!!
Pete Giordano was AMAZING!!!
We loved the selection, but not thrilled that the staff was so aggressive.
First time dealing with this company. Experience was very positive. Pete the sales rep we dealt with was great. Very knowledgeable and helpful . No stalking or high pressure sales tactics. Walked very satisfied with our purchase. Would recommend this store.
We had a great experience shopping for furniture at the Toms River store. The salesman was patient and accommodating. He was personable and cared about getting us what we needed at a price we could afford. We will definitely come back for future purchases!
Cindy at the Tom's River Ashley Furniture was ASTOUNDING. She made the process of furnishing a whole home quick, painless, and fun! Her knowledge of the inventory and product, her keen eye for detail, and lovely personality made this home furnishing experience one to remember. We absolutely recommend Ashley Furniture, especially Ashley's in Tom's River, to be your one stop shop for excellent service and products!
Excellent
Quick and easy buying experience. Definitely recommend Melissa and Ashley home store.
We have had nothing but a good experience with Ashley Furniture in Toms River. Our daughter, who lives in another state, has bought all her furniture for her home from Ashley Furniture and we were very happy a while ago when we heard they were coming to Toms River. We have bought a beautiful kitchen set, a loveseat and chair for our living room and a beautiful new bed with a tempurpedic mattress for our home. Peter is a mattress specialist-he made sure we knew the pros and cons of buying all the choices of beds in the store. He has had years of experience selling beds and it really helped us make the right decision. Shawn, the assistant manager provided the ultimate in customer service to us on many levels. We have not had that kind of treatment from any store in a very long time and were totally impressed. We have nothing but the highest compliments to the quality of furniture in the store, the very fair prices and most of all the professionalism and knowledge of Peter and Shawn. We will be back!
Best sales associate in the country.
My fiance and I were looking for a couch and mattress and Melissa was super helpful and very kind. I will definitely be going back to Ashley for future furniture for our house. Thank you.
Deb G was a great help! She really knows her stuff, gave me great advice...I'm thrilled with the sofa I ordered, and will definitely come back for future purchases.
Laura was amazing. Told her what I needed/wanted and took me right to it. Easy, fast and efficient!
I had an extremely positive experience. Laura was professional and helpful. I would recommend this store to all my friends and family.
Great experience with purchasing our bedroom set.
Michelle and Sean were awesome! Left there very happy
Everyone was very helpful and very nice to me and my family. Pia was super patient and helped us decide what would best fit our taste. Shawn was great and really worked with us. Couldn't ask for better people to provide us with excellent service. Thanks again to everyone that helped us at the Ashley furniture store in Toms River.
Walked in was met with Debbie and bought a couch Couldn't have been easier
Great experience with Cindy. She helped us find exactly what we were looking for. Will def search her out next time we shop there.
Extremely pleasant and helpful. Melissa was our salesperson and was terrific, very knowledgeable and helpful. Made shopping fir furniture very pleasant. Highly recommend Ashley and using her as your salesperson!!
Excellent experience! Deb was wonderful to work with and extremely helpful while we were furnishing our new home!
Pay the extra buck for realistic delivery timeline. When browsing was told 1-2 weeks for delivery, when purchasing was told 4-5 weeks. Inquired 3 days before "scheduled delivery date"(which is actually an estimated guess) was told one of my two sofas purchased was delayed an additional month! Other of the two sofas was also delayed an exta week bringing it to 6 weeks. Obviously cancled the order event. Floor sales women Cindy was a witch to deal with when negotiating the price, Shawn the store manager was also careless loosing the sale.
Debbie was fabulous to work with. She showed me everything, knew everything about everything. I had a great shopping experience with Debbie.
Friendly Sales people. They did not hound me and listened to what I said when I asked questions. I was shopping with my wife for 2 end tables. I ended up buying furniture for every room with the finance program offered. I am difficult shopper but very pleased with Ashley's I shopped with Shawn and Melissa
Debbie was amazing. She took her time with my wife and I. Made sure we picked the right furniture for our family. Great experience. Thanks, Kyle and Keia
Excellent service and team work, both sales representatives were pleasantly engaged on what we were looking for, colaborarted to ensure our needs were satisfied, I walked away with a smile, a beautiful home office set at an incredible price and a 3 days delivery date, the best ever !!!! Thanks again
Great experience. Melissa was very helpful and knowledgeable.
Both Dave and Shawn and the entire Ashley staff were courteous and accommodating. They were very professional and friendly. I would totally recommend coming there and will definitely be returning in the future.
Our salesman Dave In the Toms River store was exceptionally knowledgeable and made the entire process great
Great shopping experience, the Manager Shawn B is very helpful and accommodating. The prices are very reasonable since we price checked 3 other furniture stores. Ashley was so much more reasonable!
Had a great experience with awesome people who helped my parents buy 2 new mattresses. The entire store was super nice and extremely helpful. Made picking out new mattresses easy and the employees were caring and understanding of our situation. Will definitely return to this store and recommend it to friends and family!
Shopping for furniture at the Toms River location was a pleasant experience. Bobbie Price was of excellent help. The assistant manager Shawn, and Pete were also very helpful. All three of them were very knowledgeable and made the buying process quick and easy.
Good stoor furniture is nice just bought a bed from them last week
Very friendly staff
Furniture here is nice, but the salespeople are way to pushy. Can't even walk around without being stalked by multiple salespeople looking to swoop in and take your money.
After looking in just about every furniture store in the Toms River/Brick area, I found exactly what I was looking for at Ashley Furniture. Cindy was easy to work with and made the whole experience quite pleasant. When the furniture arrived there was a problem with one of the drawers and they sent someone out to fix it in a very timely manner. Unfortunately, it could not be fixed and they are sending me a new piece of furniture. It is definitely worth the extra money to get the protection plan on the furniture. All in all my experience with Ashley Furniture has been a very positive one.
Had the experience of being profiled as a younger Spanish looking kid who could not afford their furniture. Maybe I should have walked in there with my nursing scrubs to be taken seriously. Needless to say I had the experience of the sales lady telling me, "If you have a couch in mind don't waste my time so I can just price match that as well" needless to say I just walked in the store and haven't even asked her about a couch yet and was specific with which bedroom set I wanted to buy. She had to ask me three times if I knew which couch I wanted to buy and three times I told her no I don't have anything in mind could you help me find a matching couch that you have in stock. She then went on to say no we have couches online and they don't have couches in the store. I asked her for a suede couch and she acted like I could not afford that either. After explaining to her three times that I wanted to see if they had a couch I could see in the store she finally showed me around the store in a very rushed manner. At the end of the day I will not waste your time and will go back to value city furniture in manahawkin. At least there i was treated with respect, and actually talked to like a regular client not a child for some lady to yell at. I never knew I could waste someone's time if I was only in the store for 10 minutes ready to buy over 3k dollars of furniture. If I told my critical patients not to waste my time with their needs, I'm sure my manager who witnessed their sales person not to waste their time would have directly intervened and addressed that poorly handled sale. Thank you as well to the male manager too who sat 10 feet away from me on the couch with another lady associate and watched his employee tell his coustomer not to waste their time. Don't waste your time here buy from value city furniture in manahawkin. They're are not associated with this store so their customer service is alot better, and treat you right if your younger and Spanish looking.
Terrific shopping experience as always! I shop as well in the Eatontown store! Friendly and knowledgeable sales staff! I purchased extravagant luxurious pieces that I get many compliments on. I've had absolutely no problems with any of my purchases! I will be buying more pieces very soon! After going through Hurricane Sandy I was so thrilled to furnish my house with the help of this friendly staff! The deals on my pieces were fantastic! Highly recommend Ashkey furniture to all!
Immediately upon entering the Toms River store I was greeted by an employee. She gave me the current deals and promotions happening for that weekend. The store was nicely laid out. Everyone was very helpful. Will plan on going back!
I purchase dinning set, one chair came damage, they went to service it and did not do anything at all. dinning set is unstable we have not been able to use it, chair legs keep coming out every other day we had to adjust the screws, this is going on since December and its already April,, I made 4 trip to the store they keep telling me they will get back to me and im still waiting and calling them, they talk to me like if they gave me the dinning set for free. the sad thing im paying for something I have not been able to enjoy, they need improve their costumer service....
Bought a kitchen set, and bathroom set. We also purchased the best extended service plan. Salesperson told us that EVERYTHING would be covered. Cats clawed the leather seats. They have denied the claim. They take advantage of people and lie through their teeth.
I hate this location and company. 5 days before Christmas they did not deliver or have my furniture and REFUSED a refund. Worst company ever! Immature staff-we were laughed at cursed at when they refused a refund for furniture they could not and did not have. Value City furniture is their "parent" company, avoid the problems and buy from Value City instead of this awful place.
Friendly staff and very knowledgeable. I felt very comfortable shopping there and was not pressured at all! Will do more shopping there as the need arises.
While I wish they had more in stock to show me, I had a very enjoyable time at Ashley Furniture. The manager who helped us was extremely helpful and very patient.
I work for the Devereux Foundation of NJ and we visit Ashley's Furniture in Toms River on a regular basis to order furniture for our group home. The staff at Ashley's has been very helpful and provides excellent customer service skills. We've had a few issues with delivery on our end, and they have always been willing to help us in any way possible. We will continue to frequent this establishment.
This place is super disorganized. I purchased a couch from toms river ashley furniture I was promised next week delivery after taking a day off work received a call the night before delivery my couch came "damaged" and would not be delivered as promised. Upon reorder and another scheduled delivery date as well as day taken off work again the couch came once again with a "damaged" piece so now over 2 weeks out have some pieces of my couch but being a sectional not the complete couch and a gap in my living room im extremely disappointed after multiple phone calls and no return call from management I'm super upset and would not make another purchase from them. Hoping to receive the last pieces soon.
My husband and I are beyond disappointed with Ashley Furniture store and their promises for delivering our new kitchen table set. My husband and I made the purchase since July 5, 2015. We were given 3 dates so far for delivery since August 12th and still no sight of the furniture yet. We looked up reviews on this store and are canceling our order! Will never think of shopping at any Ashley store ever!!! :( :( :(
Apparently the store closes at 6 on Sundays not 7. Great job management for informing the update of less hours.
I was in the store on Thursday with my fiancée and was greeted by Stephanie. She was a pleasure to deal with, not pushy very positive and down to earth. We had no intentions of purchasing anything that night because we are not closed on our home yet, but speaking with her and she explained we can still get the offers that were going on now and have the furniture on hold until we close in a month and receive the 72 months with no interest we were very interested, so we got a couch, entire king bedroom set and a tv stand, and possibly adding more to the order. I want to thank Stephanie again and looking forward to dealing with her again!
Dealing with the Toms River store was a nightmare. They are super disorganized. We ordered a bedroom set from them and we were told that they only deliver to our county on certain days of the week. They would not offer us a weekend delivery date anywhere in the foreseeable future, so although this was inconvenient, my husband had to take the day off work. Ultimately they offered us a delivery date (that they chose, not us) that was a few weeks out. The night before the scheduled delivery, we got a call from some high-up manager at Ashley telling us that we never should have been scheduled for this date and that our delivery would not be coming the following day. Livid that my husband now wasted a vacation day for no reason, we called and demanded a credit to our account. They offered us a $200 credit (the total bedroom set was about $2100) but said that we could not receive this credit until after the set was delivered. Fine. It is now several weeks later and despite numerous phone calls to their Inventory Manager who has been working with us, we still have no credit. I would also like to point out that through all of this, no one from the Toms River store ever contacted us, followed up, or apologized. I like Ashley products, but I will not go to the Toms River store and any of the stores associated with this store (I think there's 3) next time I buy furniture from them. Definitely disappointed.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
