Ashley Store Union, NJ

Dilenia and Alfredo were amazing they helped us get our couch and showed us beds and even though we ended up not getting a bed they gave top customer service and so knowledgeable and financially smart.

Thank you so much to Dilenia for all of her help with our purchase and for Alfredo for his knowledge about all of the mattresses! Such a beautiful store!

Aminah did great we love our set will tell my mother and friends about her we originally thought she was manager with how well she was with answering our questions please come buy from. Her she gives the best discount

Aminah did amazing work will definitely recommend loveeeee her was very acknowledge and understood my and husband needs will come back to try out the active breeze she mentioned !

Animah and Dilenia dif an amazing job assisting me with my purchase. They were very professional, knowledgeable and friendly. I highly recommend Ashley Furniture in Union.

AL was a GREAT help. Omg I don’t know where to begin. Once I was approached by him, and informed him of my wants HE MADE IT HAPPEN. He knowledgeable, soft spoken and understanding. I would recommend him 1000 times.

We had a great experience with Juan, I think was the regional. Help us pick all the items we needed and suggest great options! Great experience at this location

Alhassan provided an exceptional shopping experience. He was very informative and helpful in making us find the ideal furniture for our new home.

Alhassan, excellent customer service , very helpful

Aminah is the best

Aminah was great!if it wasn’t for her I would’ve left

Great experience and customer service provided by Aminah Peña! Looking forward to coming back again.

Amina and Dan were wonderful, they helped us a great deal and were very kind and efficient. And the furniture was beautiful and affordable.

Hassan was very helpful! I came looking for a sectional online and walked out with an even better sectional. The best!

Amina and Alfredo were excellent in providing clear, concise details to better understand the financial details on the loan. As well as showing the available furniture that is best suited to my needs. Amazing team!!!

My husband and I had a great experience thanks to Aminah and Carl! They were super helpful and explained everything in detail! Thank you so much and we can’t wait to get our pieces delivered!

I bought a full size bed. Price was reasonable and it was easy to assemble. Plenty of drawers.

I had such a great experience working with Raheem at Ashley Furniture. He helped me find the perfect bed frame and side tables, taking the time to carefully measure everything and make sure the pieces would fit my space. He was also really attentive in helping me color-match the wood tones so everything would look cohesive. Raheem made the process easy and enjoyable—highly recommend working with him if you’re shopping here! Excellent service, quality furniture, and an overall wonderful experience.

Amina, I can last month with my father. finally, we bought a nice furniture. Excellent service.I will Recommend her and greattrr services.

Al Hassan, was extremely helpful and gave us a wonderful customer service experience. I will highly recommend him.

Aminah was a terrific sale rep and very knowledgeable about the furniture & our new tempur pedic mattress!

Want to post my story relating to this store so others have some knowledge going into their experience here. It's a long one but please do read. My girlfriend and I have needed a new couch for our place for a while. We looked for a while and ended up here, and low and behold we found a great mattress on sale. Our salesperson, Carl, was very nice, gave us space, gave us information, and we decided to go with the couch. It took us nearly an hour to decide but we go there. He told us about the white glove service which included assembly of the furniture and offered us a warranty. These were the only two items presented to us. We went with the white glove delivery but declined the warranty. We were assured it would be assembled in our apartment since we said the hallway to our place was thin and assembly was necessary. Carl assured us this was fine. We paid and scheduled delivery for 2 weeks out. No problem. Well we get to delivery day and the delivery drivers bring our couch to the door already fully assembled (this was not mentioned to us in any way that it came pre-assembled). They try for like 5 minutes to get it through the door, then took pictures and gave up. They handed us off to the customer service line where we said it shouldn't have come pre assembled since we paid for delivery which included assembly. They then told us that the only assembly included (which was never mentioned by our sales person) was the pillows being put on the couch (YES THEY THINK THAT IS ASSEMBLY) and putting the feet on. They then told us it would cost another $180 dollars (for a $700 couch) for "breakdown" service, where they take it back, disassemble the product (it shouldn't have come assembled), then bring it another day. We told them we weren't declining service, rather they were bait and switching us and we demanded they bring it back disassembled as that is what we already paid for. We contacted the BBB for a follow up and the representative who responded said we were in fact offered the 180 dollar service in the first place from our sales rep (which we never were, again, we were offered white glove delivery and a warranty for 160, not 180). This is a straight up lie. They also tried to say we cancelled the delivery, which we never did, so again a lie (that's 2). As of now they still have our money, the couch, and a declined delivery they said we made but never did. If we did cancel the service we shoudl have been refunded. As of now they have not provided one service, nor the product we purchased for after withholding information from us and claiming they have offered services which they did not do until after the failed delivery where they did not properly explain assembly for that specific piece we purchased. This store and company should be ashamed of themselves and buyers must beware. Do not fall for their bait and switch tactics. Please take your money and time elsewhere as they will waste both.

Great selection! Carl was so great helping my husband and me find the perfect table set for our home and taking our budget into account. Will be back to this location again, thanks Carl!

Edit to update: Today is 9/9/25- spoke to 3 different reps in the Ashley customer service dept. (Not the actual store) I cancelled an order I purchased on 9/3 at the Union, NJ Ashley location the very next day. I have been trying to get a refund for the mattress and the warranty and still after 3 reps and 6 days later I have not received a refund or any sort of communication from ANYONE at the actual Ashley store. I was told by all 3 reps they have notified management at the Ashley store and they have even escalated my ticket. I was also told even they cannot even get in touch with any manager/employee at the Ashley store, and still have yet to do so! I am also being charged almost $300 for a warranty for the item I have cancelled and I should have already received a refund for the mattress and the warranty! This is horrible customer service!! I don't understand how you can run a store and not allow customers to call the actual store!! I will continue to write updates until I get my refund!! I have been trying to get in touch with someone at the Union, NJ Ashely store and it is impossible!! I have sent e-mails, texts and spoke with someone on the phone regarding cancelation of my order from Wednesday night at this location!! Someone needs to contact me immediately from this store! I don't want to have to leave a negative review.

Animah helped so much in both visits. We finished up by purchasing our new sofa set. Thank you Aminah!

Absolutely wonderful service by Alhassan He helped me find the perfect living room furniture. Great pricing too. I am so happy. Excellent delivery service! 5 stars for sure. The delivery people and driver were so kind, they did an excellent job. They were so careful! I am definitely recommending this company. The delivery service professionals made my shopping experience perfect.

Thank you Alhassan and pena for helping us what we need!

Had an awesome experience with Kevin. Picked my new sofas. He was not pushy let me look around see what I wanted and answered all my questions. Definitely will come back again and do recommend him.

Aminah was great! She helped us find our dining room and kitchen dinette set and the whole process was seamless! Thank you for making it smooth and simple for us! We appreciate it!

Aminah was amazing. Kind, courageous and professional. Found us exactly what we needed.

Alhassan was amazing … I was greeted at the door and after telling him what I was looking for he directed me in the right direction and checked back later to see how I was doing and I was able to buy the most beautiful bed in the store …. Thank you I’m happy

I had a fantastic experience at Ashley’s Furniture thanks to Aminah! She was incredibly knowledgeable and took the time to understand exactly what my wife and I were looking for in a sofa. Her expertise made the process smooth and enjoyable—from explaining the different styles and materials to helping us find something that perfectly matched our taste and budget. We’re thrilled with our new sofa, and it’s all thanks to Aminah’s patience, professionalism, and great eye for design. Highly recommend asking for her if you’re shopping here!

Amazing service! Extremely helpful and kind. Aminah helped me and my husband find the perfect couch. Extremely patient and knowledgeable on the furniture. She will become a great manager one day! I will 100% return and recommend her to family and friends.

Alhassen , is professional and extremely courteous and highly recommended

I had a great experience at Ashley Home Furniture. Alfredo was very knowledgeable and patiently answered all my questions while offering helpful recommendations tailored to my needs. His professionalism and attentiveness made the entire buying process smooth and hassle-free. Delivery and assembly instructions were clearly explained, and he ensured I was completely satisfied before finalizing the purchase. I am very happy with both the quality of the furniture and the outstanding customer service provided.

I had the best experience working with Aminah while shopping for my new couch. From the moment I walked in, she greeted me warmly and took the time to really understand what I was looking for. She was patient, knowledgeable, and never made me feel rushed. Aminah went above and beyond to help me compare styles, fabrics, and prices until I found exactly what I wanted. She answered all my questions with confidence, offered great design suggestions, and made the entire process feel easy and stress-free. Her professionalism and genuine kindness made such a difference — it felt like she truly cared about my satisfaction, not just making a sale. I left the store feeling confident in my purchase and grateful for her help. If you’re looking for someone who will treat you like a valued customer and go the extra mile, Aminah is the one to see!

Alfredo was the best!! Highly recommend him to assist you with your shopping esperience.

I needed a bedroom set Carl was very helpful and patient with me also very professional

After 3 months of trying out a mattress that we found to be too firm, Ashley arranged for a softer replacement and the delivery staff did a great job making the switch for us...!!

I was very pleased with our sales assistant Alhassan Yakubu . Alhassan is very knowledgeable of the furniture we selected, he offered his valued opinion and honesty, he helped make our decision much easier! Thank you Penny Grice

Alhassan was a great person to have as our sales rep! He was so kind and patient with us, explaining everything and anything we needed to know about products, pricing/financing, and tips on how to maintain the quality of our furniture. He was very personable and gave us the space to really figure things out. Thank you so much, Al!

Had the pleasure of being helped by Jordan Rosario. Definitely ask for him! Very down to earth and friendly. Understood exactly what I was looking for and helped me stay within my budget! Excellent service 5/5

Alfredo is the man! If you're in this showroom, this is the person you want to talk with! Attentive, he listens to his customers needs, he's solutions oriented and knows his stuff!

Aminah was Greeeaaatttt!! She so sweet, helpful and straight to the point & I Love It! Jordan was very friendly, super informative and knows everything about sleep! I cant wait to come back!! :)

Al was great! He helped me find the mattress I wanted he was patient informative and helpful throughout the entire process! I will definitely come back here for my furniture needs!

(Translated by Google) Good experience. (Original) Buena experiencia.

(Translated by Google) Excellent (Original) Excelente

I came here for my couch and ended up getting a carpet that compliments it so well thanks to Alhassan he had great recommendations and really friendly! Great atmosphere i would come back for the variety of options .

I like to thank Aminah for her help in purchasing my sofa and love seat. Easy got it all done same day. The showroom was great and I was able to find what I wanted easily. Thank you Monique.

Al Hassan was a great customer rep. He helped with answering all our questions patiently. Thank you so much.

Awesome experience...bought 4 bedroom sets today...Alhassan was the best...go there, ask for him..

AL was very kind and knowledgeable. Will definitely come back to this location for future purchases!

AL Hassan demonstrated exceptional attentiveness to all our needs and requests. He is not only very nice but also highly respectful in his interactions. Will be coming back!!

Al is the best. He showed good quality products and worked within our budget.

Amazing thanks Al

(Translated by Google) Excellent service and good recommendations. They help you choose the most convenient furniture for you. Very satisfied with their help. Thank you. (Original) Excelente servicio y buena recomendacion te ayudan a escoger los muebles mas convenientes para ti Muy satisfecha por su ayuda Gracias

Alhassan was my sales associate and was very helpful and respectful. He was the best I've ever worked with. Provided me with water, was not pushy at all. He took his time to understand my vision and we finally found the right pieces foe my space. Definitely recommend working with him when you go to the store.

Carl and Alhassan were lovely at assisting us in finding the right couch and bed set suitable for us. They were so patient, friendly and helpful. Please visit the store in Union and ask for them.

Carl and Alhassan were very helpful in helping us get our dream place set up. Ask for either on your visit!!!

(Translated by Google) Aminah, good attention, excellent service. (Original) Aminah, buena atencion, excelente servicio.

Great delivery people love my sofa everything was a 100/100 👍👍👍👍👍

Set up crew was fast and efficient

Just ask for Alhassan!! Trust me!! Never experienced such a good customer service at any store!! His patience is out of this world!!! My husband and I were very pleased!

Wow! Aminah was Amazing and very patient with us. Me and my fiancee were so undecided on our bedroom and living room set for our new home. Aminah was very informed and gave us a lot of insight. She definitely went the extra mile. Thank you so much.

Jordan always professional took his time to show me what I wanted to see I give him more than a 5 stars

Chris & Dan were life savers! So helpful when our movers lost our hardware for our bed that we purchased 5+ years ago. Would highly recommend. 10/10 service!

Aminah and Dan were very helpful in assisting my fiancé and I in purchasing our new leather couches! They helped us out with a great deal and informed us with all the key factors to make our final decision, they were both very accommodating and knowledgeable, highly recommend!

Aminah was great. She was very knowledgeable about the available configurations and materials. She made it easy to compare options and decide on a purchase. Thank you!

Aminah was a great help for us as we were trying to furnish our new home. She was even our personal interior designer as we found pillows and a possible coffee table that would match the mid century modern aesthetic.

Aminah was really helpful and made shopping experience nice and easy. Ended up purchasing

Alhassan was SO sweet and cooperative with us! He stayed late with us just to make sure we got the best deals and the perfect newlywed bedroom set !

Raheem and Chris were amazing, taking their time showing me options for the recliner and helping secure financing. Thank you guys. I will surely be back to get my King Bedset!!!

Very knowledgeable sales person

My sales Person Raheem was very helpful and professional ,

Great guy Raheem

Andre Brown is to be commended for providing excellent service. His professional expertise and respectful disposition is most appreciated. Job well done! Mr Chris White is also to be commended for overseeing the process and providing us with a warm welcome.

My salesperson Kelvin was super helpful and knowledgeable. He helped us figure out the perfect couch orientation. The store was stocked with premium and quality furniture. Highly recommend!

The delivery team was phenomenal! My sofas were delivered in the delivery time window that I was given. I received updated texts and calls to notify me when my delivery would be arriving. The gentlemen were curtious and very professional. My sofas were assembled quickly and without any defects.

Carl at the Union store really knows his stuff. He provided excellent customer service, without being pushy. Carl is very knowledgeable and made the process simple and fun. My husband and I will definitely be back!

Aminah was great. She even came in on her day off. I am so happy with my purchase. I will be back.

Alhassan was extremely helpful and knowledgeable.

Aminah, actually saw me walking toward another store when she cheerfully invited me to come inside and purchase from Ashley Store“ ..and you won’t be disappointed either! She was correct! I decided to purchase my new couch from Ashley Store

Alfredo helps us a lot very good

Alfredo was great helped out gave amazing deal all done within 20 mins definitely will come back to deal with him

Aminah was courteous and treated us like family!

(Translated by Google) Aninhah and Carl and Catia and Carlos, they did an excellent job, they were amazing, they worked hard and they even gave us water and snacks. I will recommend them. (Original) Aninhah y carl y Cátia e Carlos ,eles fizeram um trabalho excelente, sensacional esforçados e até nos deram água e lanche.i will recomendo si

Alhassan Yakuba was THE MAN!! My wife and I needed a couch to bring our new space together, and we were so fortunate to have been paired with Al. Patience ain't the word y'all. This guy went with us offering opinions and aid throughout the entire store. Spending thousands is a commitment, and you want to be embraced by the employees at the store you go to, and Al definitely did that. Made this experience as enjoyable and easy as possible. Anyone looking for furniture, please reach out to. Alhassan Yakuba

Furniture came right on time. Guys set it up with no problem. They called me several times to keep me up to date with delivery. Everything was absolutely perfect. I always shop at Ashley's. It has always been an excellent experience.

I bought a lift recliner for my mother at the Union, NJ store. Jordan was so kind and listened to what I needed. Total gentleman! Thank you so much!

Aminah was flirty, and determined after helping me with my purchase offered to meet at my car for a happy ending, became rude when I declined offer.

Alhassan was great and advised us well to get the right mattress!

Horrible experience with Ashley furniture. Lied about my delivery date and waited for them to call me with no success. I had to go back to the store since they were so busy and little did I know they are sitting around doing nothing. I canceled the order and it’s been 2 weeks with no refund 2514.00 Beware with Ashley

Aminah was great will recommend 10/10

Aminah, Alfredo and Jordon were all exceptional and helpful.

Worse store ever, don’t waste your time and money in there…they don’t have a return policy but they don’t refund or exchange any item/s that you paid for. They are so ridiculous by no recognizing that in the USA any person is entitled to get their money back when an item is not what it was expected. I have a very bad experience but I called my credit card company to reverse the whole charge made by this company..

Alfredo and Alhassan were extremely helpful in helping us buy new mattresses! I would highly recommend them, you won't get better service anywhere else.

Wide options/ variety of furniture. Alhasan Yakubu was of great help.

Great shopping experience working with Alfredo & Carl. Meet all our needs.

Alhassan provided excellent service. He helped me find the perfect bed and sectional for my new home.

Alfredo was a great salesman.. He got me what I needed and was a pleasure..

Aminah , was so Patient with me and also very professional. Super super good customer service she got my friend a bed set please come and ask for her she gives the best discount:)

(Translated by Google) Excellent service from the advisor Alfredo García, his advice made us take the perfect bed for our home, highly recommended, I will return again for other articles. (Original) Excelente atención por el asesor Alfredo García , su asesoría nos hizo llevar la cama perfecta para nuestro hogar , súper recomendado , volveré nuevamente por otros articukos .

(Translated by Google) An unforgettable experience, the advisor Alfredo García treated us super well, with incredible knowledge 100% recommended (Original) Una experiencia inolvidable, el asesor Alfredo García nos atendió súper bien, con un conocimiento increíble 100% recomendado

Aminah Pena was incredible! She was so fast to find what we were looking for and knew exactly what Ashley had for us

Al is the man! Amazing service, knowledgeable and patient.

I had the best experience with Ashley’s furniture in Union. I originally went there to add an additional piece to my couch. I previously ordered the couch from Ashley’s in greenbrook but the delivery date kept getting pushed back. I was able to reorder the whole couch and it was delivered within 5 business dates. I had the pleasure of working with Franklin. He was amazing and gave me his business card to call him if anything went wrong. Due to the great service and accurate shipping date everything went smoothly. The delivery team was also great. Thank you to the team at Ashley’s.

Raheem my sales rep made my experience today was great no forced sales and made sure I was happy with my purchase. I will say I really appreciated the time he took and the professional manner in which he handled my sales. I was completely happy with my purchase. Thank you Raheem I hope you are truly successful in this life journey.

Aminah and Jordan were amazing and so informative and got my mom a new bedroom set and an amazing new mattress with all the latest features. Thank you guys so much !!!

(Translated by Google) I appreciated Alhassan's help during my research, he was very nice. (Original) J’ai apprécié l’aide de Alhassan durant ma recherche,il a été très sympa.

Amina and Marilyn were wonderful!!

Aminah and Carl were very helpful in helping us find the perfect bedroom set!

Al gave us great service and the process was smooth. Everything was explained thoroughly.

Alhassan is an absolute joy to talk with. He was very pleasant and answered all questions. Excellent customer service.

We went into Ashley's looking for a living room sectional. We met Aminah who was super helpful and kind. We ended up purchasing a wonderful sectional and dining room set! She explained everything thoroughly and was very patient with us. We recommend visiting this store and asking for Aminah!

Excellent customer service, thanks Jordan the best in the store, Get the sofa you've always dreamed of. Thank you so much for your service.

Today my partner and I went looking for a sofa for our apartment. Jordan helped us and found one that met our expectations. excellent service.

Very good with your staff and Delivery personnel I will recommend them to my Families and friends

Aminah knowledge professional and patient

I had a great experience working with Aminah. She was professional, knowledgeable, and genuinely cared about helping me find the right sectional. She answered all my questions and explained everything thoroughly. excellent customer service throughout the whole process. Highly recommend Aminah if you're looking for excellent customer service. P.s she has water in case you get a little thirsty

Aminah was very helpful and friendly and explained everything very well.

Omg Alhassan is AMAZING!! My experience today with him was nothing short of amazing! He was so patient, extremely knowledgeable about the products in the store, and above all, he treated my dad and I like family! The effort he put in to showing me different options was nothing I’ve ever experienced at any furniture store! He has amazing style and knew exactly what I needed after showing him a picture of my space. We were able to get my entire living room and entire dining room set, along with a beautiful carpet! I can’t wait to work with him on finishing the rest of my home! Please please please go check him out!!

Aminah was very helpful and helped us a lot with picking our products. Everything went smooth definitely recommend!!!

Best sales people in the business. Please see Aminah.

Al and Raheem took great care of us and really helped us narrow down our choices for both a bedroom set and couch for our living room. Thanks guys!

(Translated by Google) Aminah is super good, very formal and attentive, thank you very much. (Original) Aminah súper bien muy formal y atenta muchas gracias

Alhassan’s the man! Definitely stop by and work with him, he will solve all your couch/furniture needs!

Aminah was super helpful and very attentive, answered all our questions. Definitely be back.

(Translated by Google) Alfredo very kind, excellent (Original) Alfredo muy amable,excellent

What's up with the air conditioning? Today I went with the intention of buying a mattress and a bedroom set for my new apartment. The young man who helped me was very attentive, but even he couldn't handle the heat in the store. I decided to leave without finishing looking at the options they were showing me. It's impossible to make a purchase when you're sweating like mad.

Aminah very impressed with the store and the staff

Aminah was absolutely amazing! She showed so much patience as we took our time trying to find the perfect couch. She really listened to what we were looking for and offered great suggestions that matched our style and budget. Her friendly attitude and attention to detail made the whole experience feel stress-free and enjoyable. Alhassan and Raheem were also incredibly helpful. They went above and beyond to make sure we were comfortable and confident in our choices. They took the time to answer all of our questions, explain different options, and even helped us visualize how everything would look in our space. What really stood out was how warm and welcoming they all were — they even offered us water to make us feel more comfortable during the process! Thanks to Aminah, Alhassan, and Raheem, we had an amazing shopping experience and left feeling happy, heard, and excited about our new couch. Excellent service all around!

(Translated by Google) Aminah and Joshua are excellent, very friendly, and very nice. They are very nice. The treatment is excellent. Consider coming because the treatment is excellent. (Original) Aminah y joshuan buen trato exelente mui hsblameble buen trato son mui lindo el trato es excelente piensen venir por que es excelente el trato

Aminah and Alfredo provided exceptional customer service during my furniture shopping experience. They were knowledgeable, patient, and made the entire process smooth and enjoyable. Their professionalism and attention to detail truly stood out

Aminah and carl Buenos me gusto el atari sofa slèeper Tratar bien con carino would come back she was very nice please ask for her

Everyone is this store is professional and very nice. I was taken care of.

Alhassan helped me out! Great customer service! Helped answer each one of my questions promptly and helped me get my new furniture. Would shop here again!

Jordan was very nice. We got a good deal. Will definitely come back

Alfredo was great, got exactly what I needed,

(Translated by Google) My name is Alfredo, here to give us great deals on sofas and dividers. Excellent service, coffee, and everything. (Original) Me llamo Alfredo para darnos buenas promociones para sofá y divicion excelente servicio con café y todo 😊

Al Hassan Y (the tall guy) Helped us to close on a great deal for a genuine leather couch. He was patient and gave us a lot of options. Currently thinking about purchasing more, definitely will be doing business with this branch and associate in the future. 10/10 💪

(Translated by Google) Alfredo's treatment with the sale was very good 👌 I liked his empathy in explaining to me what I'm looking for. I'm very happy with my purchase 😀 (Original) El trato de Alfredo con la venta fue muy buena 👌 me gustó su enpatia para explicar a uno sobre lo que estoy buscando estoy muy feliz con mi compra 😀

(Translated by Google) Magnificent experience. Accommodating. Alfredo is the best Sleep consultant. Andre helped us with our bedroom set. We got the best mattress with an adjustable base. Sleep well! Recommended! (Original) Magnífica experiencia. Complaciente. Alfredo el mejor asesor en Sleep. Andre nos ayudó con el set de cuarto. Nos llevamos el mejor colchón con base ajustable. A dormir rico!! Recomendado

Furniture is quality and delivery team was great

Alfredo Garcia y kelvin Excellent customer service. They provided us with all the important information. The Tempuric Pedic demonstration was very fun and informative. It was a great experience.

Adham is an amazing and proactive salesman. His intuitiveness and ability to respond with furniture knowledge made us Ashley customers immediately. He is a gem and an asset. Thank you Adham

Raheem is a great salesperson!!!!! The store didn't have the style of counter stools we were looking for, so he went online and found the style. I had then seen a dining set that I would not have noticed until he found the stools. So I went home and measured and came back to make the purchase. I would probably not have purchased anything if he hadn't taken the extra step and time to do the extra search. He's young but has a very successful career ahead. Management is also wonderful! All around best furniture shopping experience!!!

Had excellent experience shopping. Yakubu and his colleagues were so helpful. Very nice people

“I bought a mattress with its base and the customer service was excellent. I definitely recommend this store!”

(Translated by Google) Excellent customer service from Adham, very kind and friendly, and explained everything we asked. (Original) Excelente sevicio al cliente de adham muy amable y simpático y explicó todo lo que le preguntamo

Adham was a great help. He took his time and answered all my questions.

Very helpful

Excellent Service Alfredo Is The Best !

Jordan was Cool and explained everything very well highly recommend Doing business with Jordan

They were fast, professional and efficient

Poor service and customer service I wouldn’t recommend them to anyone . Less then a month I had to file a claim and it’s now April and still dealing with the problems not solved .

My mom and I just left out this Ashley’s and not one single employee greeted us or asked if we needed help with anything. Customer service sucks

Nice people with great deals

Amazing experience- Calvin Bello was super helpful!

We had a great experience at Ashley today working with Alfredo! Go work with him! He’ll help you with anything you need! Very happy with our new couch for our basement!

Good buying experience with Alfreado meet us at the door and provided good service.

Kelvin Bello assisted us with purchasing our new furniture. He was helpful and took time to show us the different items. He was able to provide us with insight about the furniture. His expertise allow me to buy the proper pieces for my home. It was a pleasure working with such great professional. I look forward to coming back to purchase more furniture. Kelvin made the process smooth and professional.

I had a fantastic experience with Kelvin at the furniture store! From the moment I entered, he was welcoming and attentive. Kelvin took the time to understand my needs and preferences, guiding me through various options without being pushy. His knowledge of the products was impressive, and he provided valuable insights that helped me make an informed decision. I really appreciated his patience and willingness to answer all my questions. Overall, I highly recommend Kelvin for anyone looking for a personal touch and excellent service at the furniture store! Thank you, Kelvin, for a great shopping experience!

Alfredo was awesome to work with. He was very helpful and knowledgeable and assist us with a purchase. Whenever you go to this store make sure that you ask for Alfredo and I guarantee you will be in good hands

Andre was our salesman at the Ashley store in Union. He was friendly, knowledgeable and got us a great deal on our sectional. Highly recommend!

Alfredo was professional , easy going, and helpful he truly made out experience stress free.

(Translated by Google) Excellent service. The highest quality products. The furniture and bed we purchased are beautiful and of very good quality. Alfredo García, thank you for your attention, your sound advice, and your patience. (Original) Excelente servicio. La mejor calidad en sus productos. Los muebles y cama que compramos son hermosos y de muy buena calidad. Alfredo García gracias por su atención, su buena asesoría y paciencia.

To start, this 1-start is not for this store, but Ashley Store Online Store. The crew here in Union was was easy to work with for our in store purchase and delivery of our bedroom furniture set. I am not sure where else to post this to be able to share how unfortunate the customer support is for Ashley Online Store. For our online Ashley order, I mistakenly made an order where the expected delivery window would be at a time I will not be home for several days. I called within 15 minutes of placing the order asking for a delay in shipping. I was told they would cancel the order and I could re-order when the timing was better. The following day, the online order showed that it was not cancelled and was processing. So I went through the cancellation processes for the order on their website and received confirmation they were working on the request. Two days later, I receive an email saying that the order cannot be cancelled as it is expected to ship soon. Soon being within 1-2 days based on several phone calls and using their Live Chat. I am very frustrated and confused on how an order that has not shipped cannot be cancelled. How calling within 15 minutes of placing the order for cancellation was not good enough. This experience will prevent me from considering Ashley for any future purchases and does not leave me hopeful if there is a time we need to use the Protection plan we purchased with our bedroom set a few months ago.

(Translated by Google) Thank you very much Alfredo for the support and all the advice on Ashley, very grateful, an excellent person, very kind friend, may God bless you and continue onward, a hug and many blessings (Original) Muchas gracias Alfredo por el apoyo y todo el asesoramiento en Ashley muy agradecido una excelente persona muy amable amigo que Dios lo bendiga y siga en adelante un abrazo y muchas bendiciones

I just left your Store on Route 22 in Union, NJ. The salesman, Jordan Rosario was phenomenal ! Initially I was there in December to look around. He politely introduced himself and asked what items was I searching for. Directed to those areas and told me he would allow me time to look and he would return. I went to a few more stores and due to the fact that I was pressured to purchase I left the store. Tonight I went back Jordan and to my surprise he remembered me. We looked til I found what I wanted. His professionalism and empathy is just heartwarming. My fiancè is ill and presently hospitalized. So to hear his kind words were well appreciated. Despite spending over $3000 it was well spent. Jordan is a true asset to your company. Treat him well and I will definitely be back.

After store hopping for couches we finally bought a sectional at the Union location.The sales rep was very honest with our needs and helped us throughout the whole process. We recieved a lot of communication prior to delivery and a call from customer service after the delievry to ensure all went well. Ashley is a great store to purchase from and great with customer service! Like no other!

Deshawn and Jordan were great and attentive and worked within our budget

Marilynn and Alasshan were wonderful. Customer service was awesome. I walked in giving Marilynn an idea of what I was looking for and she directed me right to the look. I will recommend them to anyone

I a nice experience

Al & Jordan were phenomenal. We came to find a new bed set. The thing that’s stuck out to me was how informative and educational the experience was. They were really patient, which is something to note because my mom and I were back-and-forth with our decision-making. At no point did they make us feel pressured to make a decision, if anything they encouraged us to make the decision we were most comfortable with. They also showed the utmost respect, couldn’t ask for a better experience.

(Translated by Google) Alfredo was an excellent salesman, 100% recommended. (Original) Alfredo fue un exelente vendedor, 100% recomendado.

(Translated by Google) I really liked Alfredo's service; everything was excellent and of very high quality. Alfredo adapted to all my family's needs and, best of all, was very patient. 100% recommended. (Original) Me gustó mucho la atención de Alfredo, todo excelente y de muy buena calidad. Alfredo se adaptó a todas las necesidades de mi familia y lo mejor tuvo mucha paciencia. 100% recomendado.

Raheem excellent service. I highly recommend him. Very knowledgeable!!!

I went there to furnish my new apartment, and Kelvin Bello helped me to find everything I needed and made it so easy to shop . Fast delivery too, which it was a big inconvenience at other places I visited prior to this Ashley. My kids' furniture exceeded my expectations, and he gave me a great deal, too!!! Ask for Kelvin Bello he is the best!

Had a great and easy shopping experience with Kelvin Bello. Walked out very happy after buying a 4 piece sofa. He also recommended some other pieces of furniture online which I ended up buying as well!

Adhem did a great job explaining and getting me the couch I wanted thank you!

Alfredo was very nice and helpful. I recommend this store

Raheim and Chris thank you guys for the great job thank you for the bottom of my hearts

Amazing service by Marilynn & Al. Thank you for your genuine service!

Thank you Mr. Alfredo Garcia and Mr. Jordan .Great customer service.

Thank you very much Alfredo Garcia.Great help with my 2 bedroom sets and living room.Excellent pillows and house decoration.

(Translated by Google) Great service, Alfredo Garcia (Original) Great service , Alfredo Garcia

Chris and Raheem were amazing to work with! They made the experience so smooth and easy. They were very willing to work with us and knew what they were doing. 10/10 service!

Alhassan & Andre were exceptional in finding us the right items for our new space. They both assisted in helping us make the right purchases with a good outcome. They were very patient, knowledgeable, and truly listened to us in what we were looking for a more. We really appreciate their teamwork, professionalism in everything. Thank you sooo much Andre & Alhassan.

Sonya was great!! She helped my fiancé and I find a great couch. Overall good experience.

Dashawn , it was nice meeting you and the service I had today was excellent 👍.

My whole experience from choosing the right sofa to delivery was exceptional. I went to Ashley union store and was welcomed by Kelvin, great guy he helped with my choice and find a 3 days delivery window for me. The whole team was amazing! The delivery guys this morning incredible work, they literally took 5 min to deliver, unpack and install the sofa. What a great experience, they are the best !

We found our dining room table! Let me just say Sonya and Al were such a pleasure. They made it so easy and smooth to find something that would make my husband and I both happy. I could honestly say the table is a perfect blend of what I like and what my husband likes which is rare lol We are happy campers! Thank you!

After a long day of shopping with my mom, I finally found the perfect sectional at Ashley Furniture in Union, thanks to the incredible service from Sonya and Al! From the moment we walked in, they made us feel welcomed and went above and beyond to ensure we got the best deal possible. Sonya was patient, knowledgeable, and truly listened to what we were looking for, guiding us through different options without any pressure. Al sealed the deal with his expertise, protection plan recommendations and made sure we walked away with not just a great sectional, but also a great experience. I appreciated their teamwork, professionalism, and genuine care. If you’re furniture shopping, I highly recommend asking for Sonya and Al—they’ll make sure you leave happy! Thank you both for making our shopping experience so smooth and enjoyable!

If you’re looking to get a new bed or furniture go to Ashley Store in Union & ask for AlHassan. AlHassan was such a pleasure to work with. He was very knowledgeable and helpful. I advised him of what I was looking for & needed. With that information he gave me several options to choose from to better fit my needs & budget. Alfredo was also nice to work with.

I just had a delivery of a sectional sofa from Ashley home furniture. My window of delivery was 11 AM to 3 PM and they were here by 11 AM. Communication along the way was great, and both of the delivery men were courteous and respectful of my property And knowledgeable of the furniture I was receiving. I would definitely use Ashley home furniture again.

My family and I came looking for a furniture for our space and Alhassan and Deshwan were very helpful and professional. I'll recommend them all day.

Helped by a wonderful man named Alfredo. I truly thank him for getting me the right mattress!

Alfredo is the best

Excelent customer service by Alfredo

Dashawn was amazing, more so a people person and very knowledgeable of the products.

Very friendly and helpful and the couches look great 😊

Adham was very patient, helpful and professional during our visit to the store in selecting a couch and with the ordering process.

(Translated by Google) The service was excellent and they were very patient, and they have good prices with 00.00 interest. (Original) La atención fue excelente y tuvieron mucha paciencia, y tienen buenos precios con 00.00 de interés.

Very Good from Al and company

Alfredo is amazing… So nice and knowledgeable and helped us make a better choice in our living room picking the best sectional. Very happy with the decision we made.. thank you alfredo 👏

We had Al as our representative and he was amazing! Quick and efficient!

Alhassan and Josea are amazing! Super friendly and made this experience easy and comfortable! Will be returning for future purchases. Thank you guys!

Adam was great!!!! He was so helpful and honest in helping me select my new couch!!! Would definitely recommend asking for Adam if you are in need of help from an associate in store!

Andre was the only reason we made the purchase at Ashleys, he was very knowledgeable, courteous, I Will definitely be back, he was a breathe of fresh air Thank you

Don't waste your time: Ask for ALFREDO! We had the best experience at any store ever! He not only helped us but also gave us the best experience with our furniture purchase and sleep demo. We didn't know we needed a new mattress, and he is the best! He also explained us how to take advantage of the VIP membership and financing with 0% APR. Go to the store and ask for him

Alhaddan was absolutely wonderful.

Alhassan is very helpful person to help find the right furniture. I like the place

Alhassan Yakuba’s service was top tier. i recommend him at all times if you’re expecting great customer service

(Translated by Google) Alhassan yakubu he is really good if you need help (Original) Alhassan yakubu il est vraiment bon si tu a besoin aide

I absolutely love it. Alhassan Yakubu is an amazing person that is willing to help you find the right furniture you definitely needs.

Alhassan Yakuba was great!!! I recommend him at all times if you’re expecting great customer service.

Dashawn and Frankie were great to work with. They listened to what we wanted and delivered!! Thank you.

Sale person Adam was excellent very helpful and great personality

Excellent service from Adam. Will definitely go back to store for other purchases we need. Adam extremely helpful and knowledgeable.

Adam was great. Super helpful, answered questions and didn’t pleasure or rush us

Excellent service and experience. Adam was very helpful.

Great service, provided by Alhassan Yakubu

My wife and I had a fantastic experience at Ashley Store thanks to Raheem and Jordan! They were incredibly helpful and patient while guiding us through the process of finding the perfect mattress and frame. They took the time to understand our needs, answered all our questions, and made sure we felt confident in our purchase. Their professionalism and friendly attitude made the entire experience smooth and enjoyable. We truly appreciate their dedication and excellent customer service. Highly recommend asking for Raheem and Jordan if you're shopping at Ashley Store.

I am so NOT happy with the experience that I had. I purchased a hybrid mattress on December 15th. The original delivery date was January 20. Received call saying now it would be delayed. With no eta. I was unsure if I was going to choose another mattress. This was a purchase for my daughter . She chose to wait, knowing she was happy with what she picked at the union store location. Finally got a delivery date and today was delivered. 2-13-24 What a mess. The salesperson victor figueroa lies to us. Never disclose that the hybrid mattress I waited for over 2 months was a mattress in a box. I would have NEVER purchased , especially what I paid for it. This was a gift for my daughter new apt. Now that she accepted delivery. With no clue it was not the correct mattress . It’s a final purchase sale with no returns. What a bait and switch move. No where on my receipt stated bed in a box, or was disclosed to me by my salesperson . I would never buy anything from Ashley again!! What a disgrace!!!!

(Translated by Google) Alfredo was very kind to my husband and me. (Original) Alfredo fue muy amable con mi esposo y conmigo

I was attended by a Spanish-speaking employee who was super friendly and attentive. My experience was great.

Adam was very helpful with finding our recliners

ADHAM WAS A FANTASTIC SALES REP

Alhassan was really helpful. I would recommend his help for anyone who is looking to buy new furniture.

Walked into Ashley Furniture just with the intention of lookng and just check pricing as I have been lookng to furnish a 1 Bedroom apt Was greeted by Salesman Adham Attar. I have been in sales for 40 yrs and can tell you how impressed I was with this young man professionalism. As he was super knowledgeable and worked tirelessly with me to find pieces that would work with my budget. If I could give more than 5 stars I would give him highest score possible as he exceeded all my expectations and more. If going to store make sure to ask for him specifically as you will have a great experience

Raheem was great at selling me a bedroom set! Highly recommend

I went here with my husband and dachshund today. The store was clean and the layout works well (easy to move around and I’m naturally clumsy). They had a large collection of couches. We ended up buying a recliner sofa which was not in the immediate plan but it is the most comfortable couch we ever sat in - we couldn’t leave without buying it. Customer service was the best we’ve experienced. Everyone here needs a raise, they were kind, attentive, and know their products. Thank you Jordan!

Adham - wonderful job getting us through buying our second mattress and couch from Ashley Furniture!

My husband and I recently visited Ashley’s furniture store and had the pleasure working with Adham. We were looking for a sofa, mattress and bed frames. Adham really understood what we needed and was very patient and knowledgeable.

We had an incredible experience working with Adham at Ashley Furniture! He was kind, patient, friendly, and extremely helpful as my wife and I shopped for furniture for our new home. Adham went above and beyond to ensure we found everything we needed, offering great advice and thoughtful suggestions along the way. He made what could have been a stressful process so easy and enjoyable. We couldn’t be happier with our purchases and the outstanding customer service. Thank you, Adham, for all your help!

Last year, my parents were in the market for new furniture, and Alhassan made the entire experience seamless and enjoyable. He was incredibly patient and respectful, taking the time to answer all of their questions and guide them through the decision-making process without any pressure. His professionalism and understanding demeanor truly stood out. My parents felt confident and comfortable with their purchase, thanks to Alhassan’s excellent service. If you’re looking for someone who genuinely cares about customer satisfaction, I highly recommend Alhassan.

Five Star Service, thank you Chris. Although I didn't find exactly what I was looking for in the furniture dept., you still went above and beyond to try and help me find something comparable. You listened, you weren't pushy, and I appreciate that.

(Translated by Google) Please ask for Alfredo, excellent seller, thank you Alfredo, very happy for your attention and helping me choose the best living room furniture. (Original) Por favor preguntar por Alfredo excelente vendedor gracias Alfredo muy contenta por tu atencion y ayudarme a elejir el mejor furniture de sala

We were looking for a new sectional and had a great experience with Jordan. He was very helpful and friendly and we found what we were looking for at a good price. Would definitely recommend this location!

I purchased a sectional sofa set today at Ashley Furniture Store in Union, NJ today, experience was amazing from beginning to end working with Jordan.

Paul was amazing he worked with me in obtaining a piece of furniture that fit my budget . They were able to price match the item. He was very welcoming as I entered the store . I would recommend you see him in the Union Store.

Alhassan gave me the best welcome and service. Ashley furniture at union has the warmest welcome and interaction. They made my new year one of the best. I will recommend to anyone to go to their store at union. Thank you Alh.

I absolutely had an Amazing Shopping experience at Ashley Furniture…Our salesman Jordan was very professional, patient, and helpful…Can’t wait to receive my sofa set and dining room set…Thank you so much!!!…

We had a very positive experience. Jordan and Jordan were professional and provided great service. We highly recommend them.

Jordan is the best

He was friendly and nice. Alhassan Yakubu

Very friendly and professional. Great service from Alfredo

Ashley in Union and Al were amazing helping me furnish an apartment for my mom! Their customer service is impeccable! You need to shop here! I’d give 6 stars if I could!

My husband and I visited this location after a long day of looking for the right furniture for our new home. We were immediately greeted by Chris. Chris was extremely knowledgeable and personable. He helped combine both our styles and pointed us to quality furniture that we’ll have for years to come. We also had a great experience with Josean, the store manager who was also very kind and attentive. This was overall the best purchasing experience my husband and I have had to date! I highly recommend paying this location a visit!

My wife and I had been to multiple different locations looking for a new couch. Coming to Ashley’s Adam had helped tremendously. 67.He had found us exactly what we wanted. Thank you again

Alhassan was amazing and so patient (especially with my two teen daughters who are just bored and ready to go) lol!! He was super resourceful and solution based. I recommend him 10/10 at Union location!! Thank you so much Alhassan!! Happy holidays!

I had a great experience with Paul Metellus and Adam. They were extremely helpful and respectful, guiding us through the challenging process of choosing our living room set.

Adam in the union store was amazing. He is very helpful and professional! Will be back!

The best sell that I meet. Nice person

Great experience buying furniture at Ashley Home Furniture today! The selection was exactly what was seen on the website. Our salesperson, Jordan Rosario, was excellent and a large part of the reason that we will be back to shop for more of our home furnishing needs.

We came into the store with a selection in mind. We knew what we wanted, or at least thought. We met AlHassan who heard our request and the size we were looking for. He took us through the store helping us find something that fit our budget, and desire. We found and fell in love with a piece that will fit perfectly in our home! Thank you, AlHassan for your patience and great customer service!

Great service. Team took time to explain the process.

Went to Ashley furniture in union today to get a chiffrobe. The salesperson Andre was very helpful. He’s in training, 3rd day in and he was fantastic. Helped me get what I need with no pressure. Highly recommend him and this store. Great bedroom selections.

Adam and Jordan were a great help. Took their time to talk to us and get us exactly what we wanted. Would highly recommend plus really pricing

(Translated by Google) Excellent attention and service. Alfredo, one of the Managers, was our advisor. He knows a lot about furniture and mattresses. He offered us all the financing alternatives and excellent prices. Ask for him when you go to Ashley in Union, Nj (Original) Excelente atención y servicio. Alfredo, uno de los Manager, fue nuestro asesor. Conoce muchísimo de muebles y colchones. Nos ofreció todas las alternativas de financiamiento y excelentes precios. Pregunten por él cuando vayan a Ashley en Union, Nj

Adam was very pleasant and helpful. He explained everything with ease and professionalism. I would definitely recommend you ask for him.

Thanks to Manuel for your help

The best experience ever. The sales person Mr Adam knew everything about each piece of furniture in the store, he was extremely helpful. Very easy to work with gave me my space to think about it. Mr Adam helped me with measuring the living room set. Mr Joe store manager wonderful person helped me from beginning to end of the delivery process to make sure everything goes well. We are very happy with their customer service I will definitely recommend this Ashley union location to friends and families. Excellent customer service thanks to Mr Adam and store manager Mr Joe

Alfredo was very helpful explaining features of the couch we liked and made the order process very easy. He secured our ideal delivery date and let us know what details we could change if needed before delivery. Great prices.

Adam serves me as a Queen! Very dedicated customer service person!

Had a great shopping experience here with Adam! He was quick to help us find what we were looking for. He brought us around for different options to consider which was much appreciated since it lead us to a style of island chairs that is exactly what we were looking for! Very efficient service.

Amazing store and service ! Alfredo was very helpful and I got everything I wanted !🤩

Jordan, Chris and Manny went out of their to help me and make my experience at the Ashley Union NJ store wonderful.

(Translated by Google) I am very happy with the attention of Manuel López, he was very kind and above all very professional in his attention..☺️ (Original) Estoy muy contenta con la atención de Manuel López fue muy gentil y sobretodo muy profesional en su atención..☺️

Adam is absolutely an amazing person. He was extremely patient and took his time to listen to my vision for my living room. He worked with my family to find the perfect couches. I would recommend this store and his services to all my family and friends. I’m sooooo happy!!! Can’t wait to have my pieces delivered. Thanks!!!!

I would like to especially thank Adam for his assistance in purchasing a mattress and bedframe today. Adam was very knowledgeable about the products. Adam showed patients and understanding because I was having some issues with credit reporting.. I also, would like to thank Josean for stepping in an offering his expertise and getting the deal sealed. These guys are great. I would definitely recommend them.

Manny Lopez is a nice guy, well trained, and very kind to customer. I really appreciated and thankful that he is the one who entertained us to get what we want. He has good suggestions on which type of bed and frame with no pressure at all. He deserve to get promoted and a good example of employee.

(Translated by Google) An excellent salesman Manuel assisted us and got me a price according to my budget, thank you very much (Original) Un excelente vendedor Manuel nos atendió y me consiguió un presio acorde a mi presupuesto muchas gracias

Great job

Great experience at Ashley with Adam he helped out a lot and helped me out choosing a cool sofa

(Translated by Google) Wonderful seller. (Original) Maravilho vendedor.

Jordan was great help and very professional!

Al did an amazing job assisting us. Very respectful and honest. Definitely recommend you working with him.

We worked with Alhassan today for a major purchase and it was an absolute 10/10 experience. His professionalism, knowledge, efficiency and kindness was amazing. The best customer service I’ve ever received at any location and online. Can’t recommend him enough!

Adam was very friendly and took the time to make sure this purchase would work for me.

Josean and Jordan were very knowledgeable about the sectional I purchased. Their professionalism, genuine hospitality and politeness. They did not show aggressive sale techniques. It was astounding to experience such salesmanship. I valued my experience with Ashley furniture at this location. I will share my encounter with my colleagues at work. I am a nurse and we have a tendency to redecorate often. Thank corporate for having employees such as them.

Easy experience. Alhassan showed us the beds we wanted for the apartment we just moved into. Highly recommended.

(Translated by Google) Jordan has been an excellent salesperson, gentle and kind. The warehouse is concerned with providing concrete information. Good quality furniture (Original) Jordan ha sido un excelente vendedor, gentil y amable. El almacén se preocupa por dar información concreta. Buena calidad en los muebles

Amazing service and high quality furniture. Very pleased with my experience!

Jordan R, helped us find a nice sofa set. He even arranged it inside the store so we can how we were going to put it in my living room which he really didn’t have to do but did anyways. A true gentleman with the utmost professionalism. I will come back in the future to see him for more furniture. My sons bedroom is next!

One of their staff, Manny, assisted us in a way that we’ll be able to decide what to get for our home without the feeling of being pressured. He’s very accommodating and patient with customers. Keep it up! ⭐️

Alhassan is absolutely an amazing person. He was extremely patient and took his time to listen to my vision for my living room. He worked with my husband to get the best selection and the best price. I would recommend this store and his services to all my family and friends. I’m sooooo happy!!! Can’t wait to have my pieces delivered. Thanks!!!!

Can’t say enough about the service we received today. Alhassan was the most respectful and informing person I’ve ever dealt with. Being an avid Ashley customer, Alhassan made the process smooth as ever. From moving furniture around to making it look like it would in our house. We are truly happy with what we got and the service received. Thank you Alhassan!

(Translated by Google) Excellent service Manny and Chris helped me with what I needed, they were very kind. Thanks for everything friends ⭐️⭐️⭐️⭐️⭐️ (Original) Excelente atención Manny y Chris me ayudaron en lo que necesitaba fueron muy amables. Gracias por todo amigos ⭐️⭐️⭐️⭐️⭐️

All the salesmen were extremely nice, everytime I came into the store, especially ALHASSAN YAKUBU& CHRIS

Adam is the best. He did amazing job helping us get all the items we needed in one shopping session.

It was great very professional friendly and patient. Alfredo was our sales person and was great. Thank you for all.

When you come to Ashley Furniture please ask for Adam! He was patient, helpful, calm vibes and definitely not pushy like other salesperson. I’m very happy with our new sofa and can’t wait to have it delivered.

Adam was very knowledgeable and personable he addressed all of our concerns and we would highly recommend him

Just came from the Morris Ave./Union location and Manny is the best! He helped us from start to finish and made us feel very comfortable with our purchases. He represents your brand very well with his natural character…he truly cared about our needs and did his best to accommodate. Overall great experience and it’s mainly due to Manny and his approach. Thank you Ashley/Manny for a great overall customer experience.

Everyone at this location is very friendly. However, we are extremely happy and satisfied with Adam specifically, who is the sales rep that assisted us. He is very professional and knowledgeable. Never pushy, or persuasive. He gave my husband and I all the time we required without making us feel rushed and addressed all of our concerns accurately. The store manager Jordan was also extremely kind, attentive, and professional. We couldn’t be happier!

Alhassan did a great job helping my wife and I to select a couch that fits our living room!

Manny was amazing and attentive. He made sure I was satisfied customer!!

Dear Ashley Furniture Customer Relations Department, I am writing to formally document and address a series of unsatisfactory interactions and experiences my family and I have encountered with your organization. This correspondence aims to provide a comprehensive account of the events and seek appropriate resolution. Chronological Account of Events: Initial Transaction: My mother initiated a purchase of furniture items and established a line of credit with your establishment. Scheduled Delivery: A delivery date was confirmed and communicated to us. Incomplete Delivery Attempt: Upon arrival, the delivery personnel identified that the order was incomplete, promptly notified the point of sale, and did not proceed with partial delivery. Subsequent Issues Encountered: Inconsistent Communication Protocol: a. Customer service representative Nelson assured a 24-hour response time. b. A subsequent communication was directed to an alternate contact number (my sister's), with instructions to reinitiate contact. c. Upon following these instructions, representative Trix demonstrated a lack of situational awareness and contradicted previous information regarding response times. Conflicting Logistical Information: a. Initial projection: Inventory to be available at distribution center on October 8, 2024. b. Revised projection (October 9): Estimated 4-8 week timeframe for further communication. Suboptimal Customer Service Interactions: a. Most recent telephonic interaction characterized by unprofessional conduct, including: Interruption of client narrative Presence of excessive ambient noise, suggesting non-optimal call center environment b. Repeated requests for escalation to management have gone unaddressed. In light of these documented issues, we formally request the following actions: Provision of an accurate and binding delivery timeline. Consideration of appropriate financial adjustment to reflect the inconvenience and time expenditure incurred. Direct communication with a member of the management team to discuss resolution strategies. Formal acknowledgment of the suboptimal service experience and commitment to process improvement. Our selection of Ashley Furniture was predicated on your established reputation for product and service quality. The discrepancy between expectation and experience has been significant and warrants immediate attention. We respectfully request a comprehensive response to this communication within 48 hours, including a detailed plan of action to address the aforementioned concerns.

Manny was my sales representative and he was very helpful in finding the reclining chair I wanted. I received the chair yesterday and it’s very comfortable, roomy and high quality. I would recommend anyone to see Manny at Ashley Furniture in Union, NJ for your furniture needs.

Had a great experience Adam was great and helpful

Had a great experience Adam was extremely knowledgeable and helpful.

Very pleased with the service. Thank you Alhassan for helping us purchase our new sofa!

Alhassan was great and made my visit to Ashley easy and to the point. He showed me what I wanted and was able to get everything in one stop

(Translated by Google) Very good service, very friendly. We are very satisfied with the purchase of my bedroom set and the coaching. Thanks to Alfredo for his attention and patience. He gave us the best promotions and financing. Recommended! (Original) Muy buena atención, muy amable. Estamos muy satisfechos con la compra de mi juego de cuarto y el coaching. Gracias a Alfredo por su atención y paciencia. Nos dió Las mejores promotions y financiamiento. Recomendado!

(Translated by Google) Very good attention (Original) Muy buenas atenciones

Friendly and excellent services, thank you Jordan.

Manny and Francisco were very helpful. They helped me find a couch that I absolutely love!! Couldn’t be more appreciative!

Great service

My husband Jean and I we really enjoyed the service. Our customer service Adham was very helpful and friendly. We have the best experience in choosing Ashley to buy our dining table. Ashley is the best in furniture management.

Jordan, Chris, and Manny are excellent and knowledgeable. This is a great store with great prices.

It was a pleasure to deal with Alfredo. Good selection and great prices.

Great service, as soon as me and my family walked in they were very attentive and informative. The manager Jordan, and his staff Adham and Alfredo were very helpful in finding what we were looking for as well as helping us with discounts. Will definitely recommend this store!

I had an OUTSTANDING experience with Alfredo, the furniture and mattress expert. His extensive knowledge and understanding of CUSTOMER needs are remarkable. Every time I visited, he suggested the best options tailored to my needs. Thank you, Alfredo, for your exceptional service and advice! I highly recommend him to anyone looking for a top-notch experience. 5 STARS!!!

Manny and Jordan were really helpful and patient through my sell, really happy with my purchase.

Manuel and Al professional team, really appreciate how was our communication and negotiation they really help me a lot on what i need to I truly recommend then

Adham and Alhassan were amazing and so helpful! I am so happy we got everything we were looking for and more. Thanks Ashley in Union. !

I recently visited the store on Union and had a fantastic experience with my salesperson, Alhassan. The entire staff was friendly, but Alhassan truly stood out. He was incredibly patient, even though I walked in feeling very indecisive. Thanks to his help, I was able to purchase furniture for both my bedroom and living room. I highly recommend Alhassan and this store!

The WORST experience at this company and I refused to spend another red cent there!! Went to location today complaining about a mattress I purchased less than a year ago & was told there was nothing Ashley can do, to go through manufacture. The mattress seams are popping out. The mattress is no longer firm. I paid $3000 for the mattress only 10 months ago!!! DO NOT WASTE YOUR TIME WITH THIS COMPANY OR YOU WILL REGRET IT!!!

Thank you Francisco .

They were Amazing Jordan , mane and ale Gave us the best deals worked with us so well !!! I’m extremely happy !!!

I just had the best experience in store with two associates, Adam and AL. I dealt with Adam for 2 days and he was attentive, pleasant, patient with me and very helpful. Not pushy at all. AL stepped in at the end to help "close the deal". He too was very helpful and also had a pleasant personality. They both made me feel like the customer matters. 👍🏾👍🏾

(Translated by Google) Thanks for your attention, I got more than I thought I would buy, thanks Alfredo (Original) Gracias por la atención me llevo más de lo que pensaba comprar gracias Alfredo

Alfredo was very nice and excellent

I am delighted with the WONDERFUL treatment I received, I am in love with my new furniture! The people who attended to me were ALFREDO and MOHAMMED and I felt extremely comfortable and well attended to, they gave me a SUPER DISCOUNT! I will definitely buy here again! 🤩🤩🤩🤩

She was very patient w/me as I had visited the store on 3 separate occasions. She was extremely professional and for this to be her 1st job as a saleswoman, she was truly personable

I had the best experience there while trying to buy my kid a bed. Salesperson Mo' was kind, patient and considerate to all our needs. Ask for him he will definitely help youfind whatever you're looking for!

Very positive experience! Even though there were some hiccups with the delivery, but the store, even more so our sales person, Alfredo, worked with us to solve the issue with maximum efficiency and minimum inconvenience. Very pleased with the quality and design of the furniture! Would hundred percent recommend Ashley in Union in general and Alfredo in particular if you’re out furniture shopping!

(Translated by Google) Here we found what we needed with the help of a person named Al, thank you for your kind attention (Original) Aquí encontramos lo que necesitábamos con la ayuda de una persona llamada Al gracias por su amable atención

(Translated by Google) Thank you very much for your kind attention and charisma, we are very happy that Al was able to help us with everything. (Original) Muchas gracias por su amable atención y carisma estamos muy contentos de que Al nos haya podido ayudar en todo .

Alhassan was very professional, efficient & thorough!

I went to Ashley’s m y salesperson was Jina with the assistance of Adam they were kind and most patient sale people ever. I have met. I bought a mattress because of them, plus I needed one but probably wouldn’t have bought one. Their kindness was top notch.

Lovely...patient

I walked in no sure of what I wanted and the sales person Jordan helped me so much he took his time with me showed me a lot of different styles very professional :) I left out a happy customer thank you Jordan God bless you:)

I want to thank Alhassan and Francisco for their exceptional customer service while helping me pick out a living room set. They answered all of my questions and was very patient with me. I appreciate you both.

Good Customer Service I was satisfied with the service I got. Alhassan and Jordan

Cris attended us, he was very kind, and he took care of us very well.

I had the absolute best experience at this location today! From the time my kids and I walked in we were greeted by Francisco. He asked me about my style and what I liked and before I knew it, we had all new furniture for our new home! Francisco was patient and caring, he waited for my husbands approval (even tho he didn’t care, but we were on ft) I walked out of there feeling happy and accomplished! Can’t wait to enjoy all of my new furniture!

(Translated by Google) It's a nice place and the salespersons are very nice! I loved buying there and everything the best quality! Today I came back and Jason helped me, excellent attention from him and the general manager. Grateful for everything and happy with the purchase!! I recommend them to everyone!! (Original) It’s a nice place and the salespersons are very nice !I loved buy there and everything the best quality!Hoy volví y me atendió Jason, atención de excelencia de su parte , y del manager general. Agradecida por todo y feliz por la compra !! Se los recomiendo a todos !!

My husband and I had a wonderful experience at Ashley's with Jordan. We initially came in just to look, not intending to buy, but Jordan was incredibly helpful and patient, even with our two kids running around the store. He took the time to explain each product and demo anything we had questions about, without ever seeming rushed to make a sale. His genuine focus was on helping us find the perfect couch for our home. Thank you, Jordan!

Chris was very helpful!! Great experience buying a couch would definitely come back in the future.

Sales Associate Chris is extremely knowledgeable and very friendly. He gave me an excellent deal in comparison to other competitors, and I accepted. I originally went to explore options and ended up buying. Chris, thank you, sir! I am extremely satisfied!

Mohammed was very detailed/ caring and a professional he helped me to pick the best for my kids

My wife and I were in search of a mattress. We decided to visit Ashley's Furniture Store to explore our options. Upon arrival, we were greeted by a salesperson named Mohamed. Throughout the selection process, he patiently answered our questions and applied his expertise in a way that would help us make the right decision. He was cordial and humble, and brought us cold water because it was a hot day. Other salespeople such as Alhassan were super helpful and polite. My family and I left the store very satisfied and would recommend this store to other people!

(Translated by Google) Excellent attention from both Jason Rosario and the store manager. The whole process was very good and with kindness above all. The furniture is of excellent quality and good prices. Totally worth the purchase just for how attentive the staff is. (Original) Excelentes atenciones tanto de Jason Rosario como del manager de la tienda. Todo el proceso fue muy bueno y con amabilidad ante todo. Los muebles son de excelente calidad y buenos precios. Vale totalmente la pena comprar solo por lo atento que es el personal.

Alhassan worked with us to find the perfect living room set for our needs. He was very knowledgeable and helpful.

It was the best experience I’ve had buying furniture in a very long time , between the sales manager, Jordan and the salesman Chris I was able to find exactly what I wanted. They had all the patients in the world with me, took their time explained everything. I will highly recommend This particular, Ashley furniture and those two people.

Al was a delight to work with, he explained all my options and made me feel comfortable making the best decision for a new couch!

Chris and staff were extremely helpful and very patient with us. Went the extra mile answering the multitude of questions we had. Thank you Chris. Still waiting for my ice cream. lol

The customer service from Suleman was pressure free and knowledgeable! He was available to answer all of my questions and provided service with a smile! HIGHLY RECOMMEND!

Alhassan assisted me today and he was so helpful! He walked me through multiple options, demonstrated how to use an extension on a table, helped me with measuring and helped with matching the furniture pieces. Overall it was a fantastic experience and Alhassan was an amazing associate to help me with it all!

We were on this store on 7/20/24, as first time buyers for our new place, the manager working there was so kind and helpful and gave us great advices, our salesperson Abe was super patient with our questions and requests. Honestly 10/10 for these 2 guys, can’t wait to receive our new furniture soon.

They never answer the phone unprofessional

Alhassan, what a treasure you have been this afternoon.

My sister and I went to this location looking for a kitchen set. Unfortunately, they did not have what we wanted, but we ended up with a great set thanks to Chris. He was nice and patient with us.

I really enjoy my time at Ashley's store in union the staff there was amazing in helping me and my wife.

Good customer service, very attentive, no pressure.

Ashley in Union made our shopping needs painless. In fact it was a very pleasant experience. Thank you Chris and Jordan for your personal detailed attention.

very good experience at the union location thanks to chris. 👍

Sul was my rep and he was very patient with me and my family very helpful showing us items that we may like.

This was the best shopping experience I ever experienced. My sales specialist Chris was very informative and knowledgeable about my chosen furniture for my small space which I requested. The crew was excellent 👌 I left with a smile 😃. This is not normal for me when spending money.

Thank you for your great assistance Sullivan you're the best....

My experience was really great

I loved it! Saliman is a great salesman. Manger Jordan makes you feel so at ease as well. "I will definitely recommend this store to family and friends for sure!"

Alhassan was very patient with me. Excelent service

Great mattresses and Suliman is a great salesman. Keep up the great work!

Diondre and Jordan were very helpful in helping us find the right couch for our space. Highly recommend!

I do not recommend! My husband and I made a purchase using the store's financing, and everything the manager offered as an advantage when he was selling was a lie. We went back to the store a few months later to complain about what was happening, another manager spoke to us and said that we are not the first to complain about the same problem, he suggested that we contact the bank as the store could not do anything to help Help us.

We were looking for a chair for our nursery and Christopher was wonderful from the moment we walked in! He showed us all the options and was so knowledgeable and made the process so easy and fun! He was so personable and truly made our experience amazing!

The furniture is great- lots of nice options- and I ended up finding multiple pieces I liked. Al was very helpful as well when it came to figuring out how to configure the furniture

Without a doubt, 5 stars for Diondre. He was very helpful and patient.

Quick and easy. Salesmen very knowledgeable 👍🏾

(Translated by Google) The best service from the people who assisted me, Jonathan and Jordan m, I had had a bad experience in another store and there I solved my problems, thank you very much (Original) La mejor atención de las persona que me atendieron Jonathan y Jordan m, había pasado una mala experiencia en otra tienda y ahí resolví mis problemas muchas gracias

My experience at Ashley Furniture in Union was great. Chris, the sales rep and he was very thorough. Jordan, the store manager, took everything over the top. They both were very professional and made it happen for me. I'll be looking forward to doing business again. Fresh start with Ashley Furniture Union 💯💪🏾

Mr. Suliman was very attentive and had a lot of patience with me to be able to choose very well what I needed. He explained the best options to me, I will definitely return and look for him for my next purchase.

Alhassan, hands down just ask for him you won’t be disappointed TRUST ME. He needs a promotion and a raise already! 🤩

Diondre helped me from start to finish! He let me move pieces around which helped me visualize the pieces in my own space. It was a pleasure working with him.

My experience was very professional not over selling very knowledgeable about furniture, it was a pleasure will definitely pass experience on to friends

Alhassan Yakubu Great sales person with a wealth of great information. We enjoy our service.

I liked that the sales person which was Chris gave me the freedom of my choice of what I like . He was patient and very helpful .i look forward to doing business again. Warm and inviting. Had a great experience at Ashley.

Visit Ashley today for just a dining table and I was helps by Mr Alhassan. He’s very knowledgeable and patient, offered us many ways to pay for the stuff also helped us many times on different layouts of a sofa set for our living room, ended walking out of there with two purchases. Highly recommend Mr Alhassan. Thank you.

Diondre, our sales person, was great. He was attentive, courteous and informative. My experience at Ashley furniture was great thanks to Diondre.

Great service! Diondre really nice and very personable. He is the most amazing sales representative i’ve ever met!

Customer service is amazing! Diondre was very helpful

Diondre is a w mans helped us out immensely promot him rn💯💯❗️❗️🔥🔥

Professional, friendly and helpful salesperson named Alhassan Yakubu assisted me in my search. I purchased the sofa and corner chaise set. He explained in detail everything I needed to know about the furniture, delivery, and services offered by Ashley. He was also the perfect host, he served us water and actually made you feel like you were appreciated as a customer. I HIGHLY recommend Ashley and sales representative Alhassan Yakubu

Jackie was great and provided excellent product knowledge on the living room furniture my wife and myself were interested in which helped us feel confident in the purchase. I would definitely recommend family and friends to Ashley's furniture.

Diondre made our experience very smooth. He answered any questions that we had. Great experience!

This store’s setup is immaculate and there’s a lot to choose from. Diondre’s customer service was amazing. He was very professional, kind and had a great sense of humor as well. If you live close to this area, this is definitely a must!

Diondre was the gentleman that helped us and he was very helpful and kind! I would recommend working with him if you come to this location!

Antonio was very knowledgeable and helpful. He took his time and explained everything in detail. We purchased our new living room set!

Diondre was super helpful helping us pick out a couch for our new apartment. He answered all of our questions and was super friendly!

Amazing service & great selection of furniture to see in store !!

Would give more stars if I could! Walked into Ashley’s expecting to look at some sofa sleepers for our office space but we instantly fell in love with a sectional to replace our living room sofa (which we will then move to our office space so win win!!) Diondre at this location was absolutely amazing! Not like the typical assistants who are always glued to you. He told us about some ideas, gave us time to walk around and check out some other furniture pieces and helped us finalize our purchase!! Thanks again!

We had an excellent experience at the Ashley Store in Union. Good good variety of high quality sofas at a great price. The service from Chris and the team at the Union Ashley store was excellent.

The sales staff was professional and helpful and we were able to find the piece we were looking for. Diondre helped us by listening to what we needed, showed us some potential pieces that would match the room and was patient while we figured out exactly what we wanted. Would highly recommend!

Excellent service convenient location and sales in store was very reasonable

Excellent service Diondre very helpful very polite and understanding with what we was looking help us till the end amazing service with him thank you very much will come back

Diondre helped us work out buying a beautiful new couch. Everything ran super smoothly, and he was extremely nice and helpful. Answered all our questions easily, and really made it an enjoyable experience.

Diondre was wonderful. He was very helpful and answered every single question with knowledge and experience. We were very well taken care of.

I'm so proud to shose Ashley Store for my new bedroom the sales person whos atenden me was so nice and very friendly and patient with me and my sister I will recomendé Ashley Store as a first option no only the friendly way in these place also because economic and beautiful fornituras there are thanks 🙂

Janelle was incredible, patient and kind. We purchased a living room and dining room set! She is just the right person to walk you through the steps and is very knowledgeable on layout and financing. Thanks for all your help.

Diondre is the man. Helped us out so effortlessly and I was able to purchase what I wanted within 5 minutes of walking in. Give the man a raise!!

Excellent service, Chris helped us out today. He was very polite, diligent and made our experience nice and smooth. Would definitely recommend shopping here.

Athassan was very helpful and informative. Thank you!

Jonathan Ortiz provided exceptional service when helping me select my king bed set and dining room furniture. He demonstrated extensive knowledge about the products, patiently answered all my questions, and offered valuable insights to ensure I made the best choices for my home. His friendly demeanor and professionalism made the shopping experience enjoyable and stress-free. I highly recommend Jonathan to anyone in need of furniture assistance. Five stars all the way!!! Thank you so much!

Suliman was fantastic. He was professional and knowledgeable and he helped me purchase the furniture I’ve been wanting. He skipped his lunch for me and I really appreciate that. The experience at this store was great. Thank you A++++++

Daron was an excellent sales person. He was knowledgeable about the furniture and inventory. He helped me narrow down my selection quickly. He was pleasant and very professional. The only downside was the company’s delivery fee. The company should rethink the delivery fee pricing as it’s too excessive for the distance traveled to deliver. I give Daron 5-stars!!

Chris was an absolute Godsend throughout the entire buying process. As soon as we walked through the doors he greeted us and made us feel welcome. He was extremely patient, understanding, and didn’t mind going through the merchandise multiple times with us without making us feel rushed.

Chris was very helpful in assisting my wife and I with a couch for our new home! He gave us detailed information about their selection and helped us pick the perfect couch that was spacious , stylish and kid friendly within our budget .

Went to Ashley to just browse, Chris the sales guy was very nice, he knows his merchandise, he took his time and explained everything to me, when ever you visit the union location please ask for Chris he will guide you to exactly what you need.

Me and My Mother Had The Worker Chris to help us and he was amazing,very nice ,kind and patient, and took his time with us. he helped us throughout the whole process of buying a new bed set. Definitely coming back!

My husband and I have gone to many different Ashley Furniture locations. Today we were helped by Chris at the Ashley Union location. All I can say is what a great experience. Chris greeted us with a sincere hello and smile. He took his time asking us questions on what we were looking for and color schemes. He was super patient and took his time working with us. Chris is an EXCEPTIONAL sales representative for Ashley Furniture at Union location. He made our experience amazing. Thank you Chris! Also, Thank you to the team at Ashley Union location.

Our shopping experience with Deondre was great. He was patient and worked to get the best deals for us. Definitely will return in the future.

My family and I had such a great experience working with Daron and Janelle! They were very caring and were able to answer all of our questions and concerns. I’m gonna refer all of my friends and family to them!

Suliman was extremely helpful, polite and knowledgeable. Great experience purchasing bedroom furniture!

Amazing

Went to Ashley to look at sectionals. When we came in, Jonathan greeted us right away. He was kind, informative and gave us time to look around. My husband and I found two sectionals that we really liked, Jonathan was assisting other customers so his colleague Alhassan came to assist us. Alhassan was so kind and patient with us, gave us time to decide on which sofa we were gonna get. We eventually decided on a sofa, and Alhassan explained the details of the sofa and the warranty. And informed us of the financing offer and told us the amount we would be paying monthly. After the purchase he sat down with us to give us a breakdown of our invoice and explained thoroughly the warranty. Jonathan and Alhassan were exceptional, very kind and patient! It was our first time buying sofa at Ashleys and we are so satisfied with the services provided, how Alhassan made the whole transaction seamless and hassle free! Thank you Alhassan and Jonathan for your exceptional customer service!! Will definitely be going back to Ashleys for future furniture purchase!

We walked in to just look and ended making a purchase. Alhassan met us with a warm welcome and provided exceptional service thereafter.

"Excellent customer service! Alhassan who assisted us in purchasing a dresser was knowledgeable, courteous, and went above and beyond to ensure we found the perfect piece our my needs. Highly recommend!" - Edwin & Tuere

We had a great experience with Marian! She took us through all the options for sofas, and was very patient with our young kid trying out every couch in the store for himself. Marian helped us pick the perfect couch for our color scheme and size of our living room. Delivery and setup was flawless.

It's was a easy buy!! Everyone was very friendly to us. They have a lot of knowledge of the product, which made the purchase easier. Alhassan and Jannele are the best!!! They know what they do!

Alhassan was very pleasant, nice, and helpful.

I recently had the pleasure of shopping at Ashley Furniture Store, and I cannot express enough gratitude for the exceptional service provided by Marian. From the moment I stepped into the store, Marian was not just a sales representative; she was a guiding light in my search for the perfect couch for my Airbnb. Her knowledge about the products was beyond impressive. She meticulously explained the differences between each couch, focusing on what truly matters for a host like me – durability and budget-friendliness. Marian’s expertise shone through as she navigated me through the myriad of options, pinpointing the best choice that met all my criteria without pushing my budget over the edge. It was evident that she genuinely cared about my needs and was committed to ensuring I made an informed decision. But her assistance didn’t stop at the purchase. I encountered a few hiccups with the delivery and my credit, which could have easily turned into a frustrating experience. However, Marian handled each issue with such patience and professionalism, making sure that everything was resolved smoothly and efficiently. Her dedication to customer service was remarkable and truly appreciated. In an era where genuine customer service seems to be a rarity, Marian stands out as a beacon of excellence. Ashley Furniture Store is lucky to have such a dedicated and knowledgeable representative. Thank you, Marian, for making my shopping experience not just successful, but also enjoyable. I look forward to returning to Ashley Furniture Store for my future needs, and I hope to encounter more employees like Marian who make shopping feel less like a chore and more like a pleasure.

Excellent customer service and buying experience provided by our sales person Alhassan. He made sure to show us what fit our ideas and worked with our budget.

Suliman helped my sister and I find the perfect bedroom set and couch for our new apartment and he was absolutely amazing. Super efficient and very knowledgable. I highly recommend coming to Ashley’s furniture

Al was fantastic! He made the whole process speedy and not stressful at all! Made the whole process enjoyable! I have to also give credit to Janelle! She was a pure joy to work with! Honest and extremely knowledgeable! this was my first time ever shopping at an Ashley’s and they definitely left me with the feeling of I can’t wait to come back!

Came by the store and Marian helped me so much went in the store looking and left with a beautiful living set for my family if you’re looking for furniture and you’re looking for patience, kindness and overall a genuine person you should ask for Marian when you walk in. Thank you Marian you’re amazing

We were on a mission to find a new couch and Diondre F. really helped us find exactly what we were looking for. Great place and great staff, I'd come back again!

Again unbelievable service!!! Sul was the name of the manager in training that helped my mom and I find a queen size bed at the Union location in New Jersey and he was beyond amazing. His patient and kindness helped my mother get exactly what she wanted!! And I couldn’t be happier as a result.

I was looking for a new bed was greeted by Suliman he’s amazing patient and knows how to get the job done as for him you will be taken care of.

Chris was an amazing helper. He helped me find the perfect couch. He was very patient and nice. Plus the store is very clean.I am really satisfied.

Overall a good experience- nice store & nice associates. However, the associate tried to charge us $600 MORE for a dining set than the online price! When we pointed out the discrepancy, he happily matched the price, saying he didn’t know it was available as a dining set, and that the increased price resulted from him charging for each individual piece. We believed him at first, however, we later overheard a different associate do the same thing to another customer! Just be careful & check the online prices before over-paying by hundreds.

Al Hassan he’s the best

good service and warm welcomes

I am extremely happy that we decided to come here to buy our furniture. Alhassan was not only helpful from start to finish, but patient with us changing our mind over and over. Though he was our main guy, the other staff members were also very nice. I would highly recommend this place!

Alhassan who assisted me at the Union Location on Morris Avenue is the definition of someone who goes above and beyond. He was patient, showed me all possible options that were available to me, amazing recommendations, just over pleasant experience. Anyone who needs to purchase from Ashley’s go see Alhassan !!!

Great experience at this Ashley (honestly one of the best Ashley shopping experiences I’ve had period). Diondre was very friendly, knowledgeable and attentive to both my partner and I’s different tastes and preferences. Not to mention the experience was very efficient and simple - he explained the financing option very clearly which is appreciated.

Great experience working with Diondre. Helped me purchase a new couch.

Wonderful experience with Alhassan. Very patient and made great decorating suggestions.

Good store the salesman Abe was awesome and very helpful!

They are amazing. Excellent customer service, they made us feel like at home as you can see in the picture 😅 Diondre and Jose are the best! Ask for them to get a good discount 😊

Today my wife and I were in the market for a new bedroom set. We were greeted by Diondre and Jose who was amazing. He took care of us and I couldn’t be happier with my purchase.

Great experience! Abe was very attentive and helpful. He made sure my needs were met. I will definitely be returning.

Today was my first time going to this store and I had an awesome experience!!! When I walked in I was greeted by Diondre who was very welcoming. I went to purchase a livingroom sectional and a kitchen table. I had a hard time picking a sectional that I wanted because all of their furniture was beautiful and very good quality!!!! I already knew what table I wanted because I had seen it on their website. Their prices are very reasonable!!! So, Diondre introduced me to Jordan and then Jose. Between the 3 of them being so professional and accommodating, I was able to pick out the sectional I wanted and even found a beautiful chair that Jordan said would match and it does!!! Jose was very pleasant and helpful with my purchases. I highly recommend Ashleys store and this location. Again, I actually had a great experience with Diondre, Jordan and Jose. Thanks again for your hospitality and making my experience there very pleasant and stress free… Sorry guys for driving you crazy!!!! 😊

Their services are top notch. I personally Recommend Alhassan to y’all. He’s very good. He’s patient n very dedicated

Alhassan has amazing customer service skills, he’s a very welcoming, and approachable person. He provided us with water and comfort the entire way. He’s also well spoken. 5stars from me thank you for your service.

Ashley Furniture Union was great. The Salemen Al was theral, and very knowledgeable. Excellent experience.

We went in just to look around and came out with a bedroom set. We had the pleasure of meeting Diondre. He is a wonderful salesman, great customer service, patient, very informative, and fun. He knew all there was to know about the product and more. Overall, it was a great experience. Ps: Save that painting for me.

Daron and Janelle were just fantastic. They walked with us and explained everything we looked at. Our new furniture come Saturday. Thanks again you two.

I went in today to buy a sectional and was assisted by Diondre. We were comfortable and accommodated in every aspect. He was very knowledgeable and friendly to the point that we felt comfortable and also purchased a purple mattress. Everything went smooth and we will be recommending to this store and Diondre to all of our friends and family.

Amazing service! Easy to find what we were looking for and schedule the delivery!

Very attentive service, couldn't get the couch I wanted as it was out of stock. But initially went to an Ashley store in Brooklyn and the difference was night and day. I will return for future purchases.

Great comfortable 👌🏽 informed service.

Not the Union store... Do not order from Ashley Furniture online the worst experience I have ever had with a Furniture establishment. We placed an order for over 3500.00 and they delivered three separate orders but a dresser was missing from the order. We waited two months for them to deliver the dresser. They gave us a 15.00 gift card for their error. ALL THE CUSTOMER SERVICE REPRESENTATIVES DONT CARE ABOUT CUSTOMER EXPERIENCE. We finally found one employee that was able to reschedule the delivery and help us get the $15 gift card. I will never buy from them again.

Great service and knowledgeable and friendly staff! Beautiful showroom.

Friendly and knowledgeable staff, made buying experience enjoyable.

Great experience with, Alhassan! We got the exact couch set we were looking for and got a great deal!

Alhassan helped me find the perfect couch for the perfect price ! He was extremely knowledgeable and friendly, and was a pleasure to work with

Great customer service

Had an amazing experience with Janelle. She was extremely patient and walked us through all the options. Can't wait to get our delivery tomorrow. Thank you so much Janelle for all your help and knowledge. Can't wait to go back and order more.

Amazing people and amazing place. Our sales agent ( Angela ) did great. Not forgetting the store manager (Jordan).

My friend and I were there to find a couch. I walked in and was greeted by Al Hassan. What I liked most is that he didn’t hound me for a sale. When we were ready, he was professional and oh so polite. He made recommendations which we appreciated. If we ever need more furniture we will certainly look for Al Hassan-the perfect salesman!

Greeted by Daron and was a tremendous help on finding us a furniture set. He had great patience and knowledge for all our questions and needs. Thanks to Abe as well for tying up all our paper work and setting up delivery options!!! We'll done gentlemen

Alhassan was great at helping us find the perfect furniture for our home!! Really happy with our purchases.

Great experience at the Union NJ Store. Da’Ron was a very knowledgeable salesman and answered all of the questions I asked without hesitation. Great customer service. I would recommend Ashley Furniture to my friends and family. I purchased the Robbinsdale Bedroom collection and am looking forward to receiving it soon.

Jonathan was a really nice person and was very patient with us while we went through different couch configurations and measurements.

Alhassan gives excellent quality service!

Alhassan was wonderful, Jose was also very helpful they have good knowledge of the furniture. Great service

Staff were very helpful and knowledgeable. They really care about making sure that you are happy with the products that you are buying.

We met with Abdullah & Janelle and they were both great on explaining all of the products we were looking for

Stopped into Ashely furniture Union recently, great no pressure assistance from Martin. Order was placed; received constant notifications and items delivered on schedule as planned. Needed assembly was done quickly and placed as directed. Crew cleaned up and confirmed satisfaction.

He was a very helpful and knowledgeable young man about his job...🤗

My mother and I came in to purchase a bed frame and Marie and Telly were outstanding! They were incredibly welcoming and helpful in our purchase, they even gave us refreshments! I would definitely recommend coming to this beautiful location for your next household purchase!

Shaq was an excellent sales person! He gave me the space to look around without making feel like I was being followed or harassed. This was important to me because the first time I went in there (several months ago), the associate followed me to the point where she was invading my personal space and I felt very uncomfortable. I told her that I would let her know if I needed her and she disregarded my request and continued to nearly walk on my heels. I decided to go back last week and before I went into the store I prayed that I would have a better experience. Due to Shaq's customer service skills, I did have better experience! The only reason why I am not giving this a 5 is because when the furniture arrived, it was the wrong color. At that point, I decided to go with something different. Nevertheless, kudos to Shaq for helping me change my perspective of the store!

My wife and I had an amazing experience. Thank you to Marie and the store manager!

Great experience with the staff I worked with! Especially Abe.

Shaq is the man to go to!!! Beautiful service

Beautiful sofa and Telly was amazing!!!

The buying process was quick and easy.

I went into Ashley looking to furnish my new home. Da’ron was a big help and i left out happy and satisfied! I would recommend him to anybody going to this location

Will never buy furniture here again. They have now lied to me so many times I’m losing track. Shady sales tactics designed to rip you off. Someone needs to take a deeper look.

DaRon was the best

Just purchased a sectional. Tytianna was a great salesperson. She was patient with my indecisiveness. 😊No pressure at all. I truly appreciated being able to make a decision without being rushed. The entire staff was friendly and professional. I would shop there again. Thanks!

Tatiana was very helpful and NOT too pushy about making a sell...something every store needs

My husband and I were looking for a new couch. Shaq went above and beyond to help us find the perfect couch. He made the entire process seamless. He wasn't pushy and let us take our time and made sure we were comfortable with our decision

Shaq was 11/10. He made the experience so effortless, fun and lightening fast, yet super thorough. Such a bright light for a supposedly stressful situation. Was such a pleasure to work with.

I had a wonderful experience and a very effective Salesman name Abe provided great service.

The visit to the store was pleasant and welcoming. The sales rep was professional. I have plans to return and purchase other items.

Jose is an Awesome addition to Ashley he is pleasant people person great personality and very professional

Martin was very patient and was great to get top service

Tatiayna was awesome. She helped me to decide on exactly what I was looking to purchase. She was very friendly, professional and knowledgeable about the merchandise. I appreciated her help in finalizing my purchase. Thank you, Titianya

Great experience Abe is a great sale person very polite and friendly

Great experience!!

Professional experience

Great place to buy beautiful furniture

I needed an area Rug, Carmel was awesome. Your service was great thank you for taking the time to assist with all my questions win win 😀

excellent service!! Ashley was patient knowledgeable and professional thank you!

All is a person nice gorgeous,very kindly,and excellent

Al, was very nice to me and so helpful and friendly and kind

Tatiana was extremely helpful. She was patient and offered suggestions.

(Translated by Google) Excellent attention and professionalism from its workers (Original) Exelente atención y profesionalismo tienen sus trabajadores

I was introduced to features about beds I didn't know existed.

The sales person Mr.Shaq Sanders was great He was knowledgeable and very helpful from the moment my husband and I walk into the store, He listened to us and didn’t rush us. With his great customer service and making us feel welcome We are getting a new Dining Table Thank you Mr. Shaq

Shaq & Carnel we’re absolutely wonderful and helpful!!! I highly recommend this location bc of them.

Excellent service. Warm and friendly. No pressure

Very lovely pieces here. Oyin is particularly an exceptional staff. Very friendly, fantastic service and great experience with her. Ask for her if you’re unsure or need help, she’s very patient and kind.

I was the store to get some furniture and Oyin was very helpful in suggesting some nice pieces for me and oh the store is so beautiful! I wanted to get everything!

Such a good customer service! I went there and spoke to oyin very lovely lady. Will def be back

I was very impressed with Oyin's knowledge and skills on the store products and how this can meet my needs as choice of good home decor. Oyin has beautiful smile throughout my conversation with her. I was fancinated at the beauty of the store. She was professional and polite. Thank you Oyin for your advise and good information.

Oyin was really nice and kind to me, the last time I visited the store, she is such a selfless soul

Beautiful Showroom, Really nice people

Jonathan was excellent! Listen he greeted me...helped my unorganized self lol listen GIVE HIM A RAISE OR A BONUS...AND HE SMELLED GREAT LOL

Worker followed us around as soon as we got inside, made me feel incredibly uncomfortable. Wasn’t planning on buying anything but I’ve lived in this neighborhood forever, so I wanted to check out the new store. didn’t feel like getting harassed by someone. I literally can’t afford anything in there so I wasn’t planning on buying anything, she even asked if we were leaving soon like bro like if you want to help somebody else don’t follow me around the store being up my butt the whole time. If this is how they treat all their customers. I’m never buying anything here.

Shag was the accident worker, he was very pleasant. He was patient and I'm coming back only to see him. For my other business, thank you so much. And hes a good worker, and hes a positive person to your team. Hes a positive person to your team.

Tally was the best saleperson ever! I usually don’t buy stuff from stores but she made my experience very excellent.

Autumn is fantastic! We didn’t plan on buying before the holidays and we definitely will now! Her professionalism and attentiveness is awesome. The whole staff is actually pretty amazing. I’m so happy that Ashley took over my whole Office Depot spot. I love it!

My experience at Ashley furniture was the greatest. I was greeted with my sales associate Oyin as soon as I walked through the door. Her knowledge about the different mattresses was phenomenal. We were happy with our purchases, thanks to Oyin.

Great place to shop for reliable furnitures! I have referred 2 of my friends most especially because of the great support and warmth that I received from Oyin the day I visited the shop.

I enjoyed my trip to the furniture store. Al was super helpful and patient with me. I’m super picky but he was able to help me find exactly what I was looking for and the prices was decent as well. I recommend Al any day . Go check him out now!

I had a fantastic shopping experience at Ashley's Furniture, all thanks to Oyin! She helped me find stylish and affordable pieces for my first apartment. Oyin's expertise and friendly demeanor made furniture shopping a breeze.

As an interior designer, I often collaborate with furniture stores, and Oyin's expertise stood out. She understands design principles and helped me select pieces for a client's project that exceeded our expectations.

Oyin provided a seamless shopping experience. She respected my time constraints and efficiently helped me select furniture that matched my busy lifestyle. I'm thrilled with my purchases!

Your TA, Autumn Sloane, was amazing, resourceful and friendly. Our first experience at Ashley’s was awesome! We will be back real soon!!!

I bought a living room set from another Ashley store in a different city and it’s the first furniture that my husband actually loves and the price was great! Came here looking for another set for my our new place and it wasn’t a futile visit! We met Oyin and she was very knowledgeable and gave us very good tips on finding the right fit! Will be thinking of Ashley’s again when we get to upgrading our bedroom furniture.

Shaq was the best sales person you could as for , very patient and knowledgeable. If you need any help definitely ask for him . He will go far Grady personality

Oyin's has an outstanding service, I not only found what I was looking for but also enjoyed a stress-free and pleasant shopping experience. It's because of employees like you that Asley Stores stands out.I am giving you a well-deserved five-star review for your outstanding customer service. You are a true asset to the store, and I will definitely be returning because of the exceptional service you provided. Thank you once again, Oyin, for going above and beyond to ensure I had a great shopping experience. You've made a loyal customer out of me.

I had a great experience in this store especially due to a great customer service I got from Oyin who helped me when I couldn’t decide on what to get. She was patient enough to walk me through most of the items I was confused about and helped me come to a decision. Will definitely be coming back.

AL was really helpful and professional. We had an idea of what we were looking for but AL really took his time to show us great pieces to bring the image in mind to life! When you call or go in ask for AL! I can’t wait for my pieces! :)

Daren our associate was outstanding. He was very professional, kind and made it his business to make sure we left the store happy. He gave us his undivided attention. It was also a pleasure meeting the other associates Jonathan and Danielle. We will be back to the Union Ashley store. Welcome to the neighborhood Ashley!

Tytianna was a gem! She worked with me for several hours. She was professional and pleasant throughout the entire process. Thanks again Tytianna!

Shaq (my sales associate) was very helpful. The store was clean, bright and uncluttered. Although they did not have what I needed this time I will surely return.

Tytianna was so helpful. She helped us pick a new sectional sofa. Super easy purchase.

AL is very professional and courteous. Well mannered and just an overall good guy! When you go in, definitely ask for AL, you will not be disappointed!

Jonathan was super helpful in making our purchase smooth and made sure we got the best deal.

Carmel customer service was outstanding. He was engaging, knowledgeable and friendly! I will definitely refer others to him. He is a great asset to the company!

Great showroom. My sales person AL was very professional, smart, patient and informative. I definitely had a great customer service with him. He certainly has a customer in me for life. I’ll recommend anyone to ask of him when you visit the Union showroom.

Shaw was a pleasure and professional and Ashley should be happy to have him on board

Deron was very caring and helpful!

Experience was Great

Telly was very helpful. Thank you for the help. You were great !!

Ask for Oyin for the best experience of your visit to this store. Thanks for your professionalism & care Oyin ❤️

Oyin was on it 100 percent, she went over and beyond to make sure we were satisfied, Im definitely going to be coming back for more items. She made sure I got what worked for me and was patient through it all, excellent customer service from her and her team of personnel All together.

Daron was very patient, pleasant and welcoming, he was able to answer all of our questions about our selections. We are looking forward to visiting the store again very soon.

You did a great service, thank you Al 👍🏻👍🏻

AL is was very professional and courteous. I went in looking something specific and he was a great help. If you go in, definitely ask for AL, you will not be disappointed!

Al was so helpful. Next time I go for another purchase I will definitely ask for him. He made me feel comfortable throughout my experience, and I know I made a good purchase.

When i first entered the store i was welcomed by Carmel. He was so patient and understanding. Ill be back for future purchases

I had a great experience shopping at Ashley Furniture! The selection of furniture is impressive, and the quality is top-notch. Carmel was friendly, knowledgeable, and patient, helping me find the perfect pieces for my home. While I didn’t find just the perfect piece for my dining room in the store today, the experience has helped me narrow down different options. I highly recommend Ashley Furniture to anyone in need of stylish and durable furnishings for their home.

It’s a great service I had with Alhassan. Thanks a lot young man.

My elderly husband and I came into the Ashley store in the evening and we were not rushed .from our meeting with the gentleman at the entrance to Oyin’s detailed assistance, I laughed so much at her sales pitch and I found myself changing my mind from just looking to buying two items. Thank you Oyin for the tour of the store. Mrs Elizabeth Sobowale.

Wonderful store. Oyin served me and she was delightful. She took her time to explain the functions of the beds so I could make a well informed choice. Have referred some friends to the store.

Ask for Oyin, she was wonderful, very knowledgeable and helpful in showing us around.

It was such a great experience coming to the store and I really appreciate the staff that attended to me OYIN, her costumer service was so great I won't mind her attending to me in my next visit. Thanks oyin

I enjoyed my last visit to Ashley's. The woman who attended to me was very kind and friendly. Thanks Oyin, you were amazing!!!

I went into this store looking for a comfortable recliner. The sales rep Oyin was very patient with me and showed me every chair that was similar to the specifications I gave her then looked online for the right color and a better price. Thanks Oyin!

I was helped today by associate Carmel Grant. He was a great help by listening to my needs, not trying to rush me into a purchase, and giving me detailed information about what choices I had. Thanks Carmel.

When I walked in Al greeted us at the door and helped us when we needed it. He was patient and helpful through the whole experience.

The staff was great, especially my Sale Rep Shaq. I will definitely shop there again.

Huge shoutout to Felicia for helping my fiancé and I find the perfect dining room table for us! The purchase all the way to delivery was smooth and clear. We’ll definitely be coming back to purchase a couch when we’re ready.

My sales person Shaq was awesome great price made out wonderful

This young man is very mature and professional. He has a beautiful personality and excellent customer service. He is an asset to your company

Amazing experience ordering for the first time with Jenniene! THANK YOU for your help and upbeat personality!! She was so knowledgeable and patient with me! I would definitely come back to order from this location. All the associates were so welcoming, including the store manager Jonathan. He came to even make sure I had a great experience!! Very clean and beautiful location.

Jonathan &Martin was very helpful and Jonathan went out his way to make sure I was happy with the sale.

I recently had the pleasure of visiting Ashley furniture store, and I must say, the experience was outstanding, thanks in large part to the exceptional assistance provided by Marie. Her knowledge and expertise in the world of furniture were evident from the moment I walked in. Marie went above and beyond to help me find the perfect pieces for my home. She patiently listened to my needs and preferences, offering valuable insights and recommendations along the way.

Jonathan's customer service was great. He is a courteous salesman with a very pleasant business like personality and sense of humor. I would recommend him to anyone.

I can’t explain how helpful and attentive Autumn and Marie were. They went above and beyond for my mom and I to find what we we’re looking for. What an amazing first experience at this location. I will definitely be back!

Great experience, Oyin very nice, excellent service gave great suggestions for my space

Autumn was very good and patient with me !sure want to come back for her to serve me ...very worn!!

Great customer service!

Very nice, very helpful and very good prices!

Carmel was great! Definitely coming back :)

It was the best experience we have had in a long time Daron was excellent in every way plus was very honest Jonathan his manager step in also and was amazing as Daron What a great team Thank you so much

Al. Great setvice

My Trusted Advisor, Abe, was very professional and helpful. He made the experience enjoyable.

I recently had the pleasure of shopping at Ashley for the first time, and I must say that my experience with one of their sales associates, Carmel, was absolutely outstanding. From the moment I walked into the store, I was greeted with a warm smile and a genuine willingness to assist me in finding the perfect bedroom set.

Everybody is very kind and patient. I get exactly what I wanted!

Daron was great with helping me find everything that I needed and had a lot of patience. The manager Janelle was great as well.

Special thanks is going out to Mr. Al and Ms. Marie. They were both very pleasant, helpful and knowledgeable. They made my shopping experience at Ashley amazing. I went in just to look around today but purchased the bed of my dreams. Ashley store is very lucky to have two wonderful hard working people like Mr. Al and Ms. Marie. Thanks again for a fantastic shopping experience