Ashley Outlet Alamogordo, NM

In the market for a power recliner, I visited my local Ashley store after seeing an online store ad for a potential buy at a very good price. At the store, I learned that the price was an "online" price and did not include the almost $300 shipping cost. Rats! Enter Gabriella - who explained the above details. I was able to show her the online price, which was significantly higher than the store price. After some discussion, Gabriella offered me a price that was only 8% higher with no shipping charges if I picked up the recliner at the store - saving me about $265 compared with the online+shipping cost. Bless her! Gabriella went way above and beyond searching and illuminating the details that enable me to make the purchase. Thank you Gabriella and thank you Ashley Furniture.

Ty

Isabel helped us on Sunday. She's very friendly and knowledgeable. She even wrote out the measurements of our items so we could go home to make sure they'd fit! We came back today to purchase. I highly recommend her for customer service.

Gabriella, she was very helpful and very courteous and understood what we were looking for and helped us find what we were looking for. She’s a very good asset to have for your company.

Isabel was very helpful, knowledgeable and friendly. Great service

Isabel was a great help and was able to meet all of our needs pricing and service wise.

Great staff and environment!

Friendly staff. Willing to go the extra mile. Great selection.

Isabel was excellent.. Searched all options for me.

Great furniture and customer service!! Everyone in this store is here ready to help you find the best furniture!! Shout out to Sam for helping me!!

Just received some items I ordered that were delivered perfectly. I immediately order another item. Isabel the sales associate was very helpful and courteous. She handled the sale in an outstanding manner. I am a repeat Ashley Store customer in Alamogordo and will continue to purchase items from Ashley’s as the need arises. Thank you.

Very informative, good service, no pressure

I recently moved to Ruidoso and drove down to Alamogordo to look for new furniture. The staff was amazing! They didn’t hover, but were always available to answer questions. I ended up finding exactly what I was looking for and then some. I highly recommended visiting this Ashley Outlet location if you’re in the area.

The sales associate Sam was very professional and took care of us very well We will shop there again

The delivery people came in, set up all the furniture, cleaned up the mess and made sure to check with me to make sure I was happy with everything.

They don’t have anything on there floor in stock you have to order it and it takes 3-6 weeks to come in and when It dose they still make you wait 4-5 for delivery. The first time I did business with them, they included the boxspring to a bed a purchased but when they delivered it they didn’t bring it and said it was a separate charge for it.

Outstanding customer service. I appreciate their efforts to meet our needs. It’s wonderful that they also deliver on base.

Friendly and helpful. Isabel was able to get me taken care of quickly with my purchase.

We went to Ashley Outlet in Alamogordo today looking for new end tables. We found exactly what we were looking for. The service provided was excellent and our tables are now on order.

Pleasant and friendly staff

Staff was very helpful and courteous. If we had any questions, they were available. Peaceful shopping experience! Loved the furniture selections. Ashley's is our go to store.

This is my second purchase from Ashley! They are courteous, helpful and professional. Definitely recommend giving them your business.

Highly recommend this place to buy furniture and bedding. The staff is amazing. Sam was able to help my husband and I find the right bed for our needs. She was also very good about reaching out to us in a timely manner with our delivery date. Also, Elliot and Marcus were awesome, courteous, and very professional with our bed delivery. Good attitudes all around. I can go on with how great everyone is there. Go here for all your needs. You will not be disappointed.

My husband and I were looking for couches for our new home. The workers were very helpful in our questions and informative regarding delivery and set up. I would come again for another purchase!

they are very helpful & isabel was very nice & helpful

Shopping at Ashley Outlet with Isabel's assistance made our purchase experience simplified and pleasant.

Sam was a great help and I appreciate the great deal on a couch and loveseat.

Best place in town for furniture, staff is amazing! Sam was a huge help when it came to understanding us and helping us decide. The entire staff is caring patient and knowledgeable on all their products! Highly recommend!

Very helpful and considerate staff with a nice varied selection

Awesome store, with a great selection and knowledgeable staff!

Everyone in the store was attentive and helpful and I really like their prices.

Prices are way higher they don't have anything you have to at least wait 3 week and when they come they are incomplete

Great service, very thorough!

Ashley Outlet has the best quality and the greatest customer service, especially Isabel! I am greeted with a smile and she listens to what I'm looking for, offers suggestions, and has excellent knowledge of services! I recommend finding everything for your home at this Ashley Outlet... And definitely recommend Isabel!!

Awesome customer service!! THANK You Isabel for helping me with great deals for a living room set. ASHLEY'S IS THE NUMBER ONE FURNITURE STORE TO GOTO!!

I had the most wonderful experience, Mrs. Samantha went above and beyond, she was very knowledgeable and very professional! I really appreciate her!

We received great service from the Ashley Outlet in Alamogordo, NM. Our salesman David was extremely helpful, patient, and not too aggressive. He helped us get the living room furniture we wanted at an affordable price utilizing ongoing discounts. I highly recommend shopping at this Ashley Outlet as their prices and service are great!

The people there were nice and friendly.. my experience was outstanding.! I absolutely recommend the Ashley outlet in the mall, in Alamogordo.!!

Elvira & robert where great!!!

Ashley was very respectful and helped us out greatly.

The sales person was patient and not pushy, which I loved. He was able to give me a better discount t than what I had anticipated. He was able to get me the recliner I wanted in a color I wanted. He was kind and courteous as well.

I had a very pleasant experience at Ashley Outlet. David was very friendly and helpful with the purchase of a kitchen table. Great customer service, thank you.

David did excellent

David was a very nice sales person. Very professional.

She was amazing... She needs a raise..

We were very happy with the customer service. They helped us right away and completed our order in a short period of time! Excellent and friendly people, eager to help. Thank you!

Easy to work with. The best 👌

David Escamilla assisted us in the purchase of our Ashley King mattress in the Alamogordo location. He was very kind and knowledgeable in this process. I would highly recommend him in future sales. Great Customer Service!

Extremely great personalities working there. My shopping experience was very good.

I had an excellent experience, I am very happy with my new sofa! highly recommended Thanks to the whole team

Had a good experience at this location & Amazing Customer Service Aswell & Delivery Team Did a Fantastic Job 10/10

I had a great experience, I would recommend Ashley in the future.

Fantastic customer service! Had an issue with my adjustable base and Robert had it fixed in 2 weeks due to having to order parts. 100% recommend this store!!!

Excellent communication & service. Awesome delivery guys!

Actual purchase of chair lift recliner went OK. unfortunately the chair died within just a few months. Working with the warehouse manager - Robert for the last 4 weeks to get parts to hopefully get it working again has been a nightmare. He makes promises he doesn't keep. He says the parts have shipped or at least he supposedly has a FedEx tracking number which he won't share with me. His failed promises include a discussion last week about keeping me informed but I haven't heard from him sinc e our last phone conversation. BUYER BEWARE! IF ROBERT TREATS ALL CUSTOMERS LIKE THIS CONSIDER BUYING ELSEWHERE.

Great customer service,thank you

UPDATE! Mattress was replaced with one that doesn’t smell bad. THANK YOU!!! This store is awful. I spent almost $1400 on a mattress and warranty. Yes you have to purchase a warranty separately. I was not given a copy to read at the store. The mattress arrived with a horrible strong musty smell. Was told it was probably the protectant used on it and smell would be gone in a week. I called to tell them the smell is not going away and promptly received in the mail a copy of the purchased warranty. It does not cover smells of any kind. I will be purchasing my furniture elsewhere. Warranty is useless. So is the mattress.

Great customer service, they will help you find the perfect mattress and pillows for your needs. It is also a great place to walk around and just pick things out to go in your home.

My experiences with them have been horrible I bought a chime mattress that was supposedly 10 in it ended up being 8 in it's not very good I bought a sofa set from them for $1,500 and then add the text to that and delivery it's not that great then I bought two

Lady with long hair and cardigan was very rude and not let us shop 👎🏽

I’m not happy. The purchase and delivery was fine. The recliner that was delivered was lopsided and forced the user to slide to the side. The chair was delivered on July 5th and I called customer service a couple of days later. It is nearly October and have yet to get help with the issue. Through a text I was informed that when a tech comes to Albuquerque, he will repair the frame. No one can tell me when that will happen. I went back to the store and was told by a manager that he would get me some help w/I hours. That was August 31st. Again , no action. I have texted him last week and asked to have the chair replaced. Silence. I am ill and need the chair to sleep. I’m not getting as comfortable sleep as I need when I find myself in the corner of the chair. I would NOT recommend Ashley to a friend!

The two young gentlemen that came to my house had a huge job, doors small , furniture to large for the turns in this house, I want to commend Patrick and Jason they did a stupendous job,, with no grumbling,, they got 5 stars and a great tip from me,, you have two great workers in these two men,,, sincerely deb Delaney

Recently my husband and I bought a new sofa. Its actually more than a sofa. It has two Chaises and plenty of space to sit. You see Ashley's furniture being a bit higher. A 100 or 200. Come on. This is the meaning of; you pay for what you get. I purchased an extra 5 yrs warranty. Know one's gonna tell me I can't. Because i will. If you purchase the extra warranty. You're in control. I've given three sectionals away in the past year. Because i didn't do that. We went to Ashley's in Alamogordo. Renea was perfection. She knows her furniture and she knows her rules. She was kind and fun. We went all over that store. She was fantastic. But she found what i wanted. Then when delivery came. The young men were phenomenal. They were professional. I Asked them to put trash bags on over their boots because of the mud. . No problem. They were very Professional.. very very professional .The place was very clean and the decor was beautiful. This manager can be very proud of her staff. Renea and the boys delivering. FANTASTIC. I GIVE THEM HUGE 5. HUGE FIVE. If you want trash furniture, go somewhere else. Because this furniture is the best.

Renee is absolutely fabulous, my husband and I were so lucky to have had the pleasure of meeting her and working with her to buy our new couch. She was so helpful and incredibly informative about deals, financing options, etc. she’s absolutely wonderful and she was so patient with us since it was our first time purchasing and financing furniture. I highly recommend her if you have any questions or concerns about anything. I’ll definitely be seeing her again in the future!

My best experience at a furniture store staff was amazing store was super clean my sales rep Renae helped me with everything I needed to find something special for my husband bday coming up all in love love this store ❤️ Thank you for coming to this small town

Great and friendly staff! Not pushy. Renee helped me with purchasing my mattress, power base, and couch. She was very professional and well informed! Prices are a little steep but I am a cheapskate soo don’t take me word for it lol

I had a pleasant experience purchasing my sectional that wasn’t at their physical store, as they ensured me they could get whatever I found online. The sales associates were very nice. But once it finally arrived, it was not what I was expecting. They were quick to mention their “all sales are final” that’s printed boldly on the invoice, and quickly wiped their hands clean of the situation. My sectionals chaise was on the wrong side; not at all what I remember discussing with the sales associate. However, to fix their error, they would have charged me a 15% restocking fee, and for a sectional nearly $2000 that’s not cheap. I’m not sure if all Ashley’s stores operate in this manner, but this stores’ policy was obviously created in a way to maximize their profits while limiting any and all liabilities…meanwhile the customer may not always get what they paid for. Go somewhere else. It’s not worth the gamble.

Do your shopping elsewhere. You can find the same furniture online for cheaper. They show items at a “discounted” price, but that discounted price is still more expensive than online retailers. I was also told that when our mattress arrived they would remove our old mattress and box spring. On delivery day, they stated it would be an additional $50 fee to dispose of the old mattress and box spring. Shady sales tactics all around.

I absolutely loved this store! The ladies working there were incredibly helpful, the store was very clean and organized, and there was a wide variety of furniture to choose from!

Like the furniture in the store, staff is friendly and helpful. Prices seem to be high. I have ordered their furniture from Amazon for much lower prices, for the same items.

Got the furniture I wanted, The staff were knowledgeable about the items they were selling. Awesome customer service and I love my new furniture.

I loved the atmosphere there! Everyone was so friendly and helpful. We were able to find the perfect set for our living room. We will be going back soon to get our bedroom set! Our set came in quick and the delivery team was great! Go see the amazing crew at Ashley's. Thank you guys so much!

Found a few things from the Ashley Website thinking I had to order but they have stock on hand! And they were able to match online prices. The sales team wasn’t pushy & very understanding . Quick, easy and simple!

Buyer Beware! This Ashley Outlook will not tell you that they offer discounts and honor online pricing. They do this to make more money for a wealthy business owner from Chicago. You can miss out on hundreds of dollars in savings due to this dishonest business model.