Ashley Store Albuquerque, NM

In store customer service superb; very intuitive and patient. Xavier is to be commended for no high pressure salesmanship.

We recently purchased a gorgeous bench that we were looking for. With the help of Richard R. We also found a stunning table we loved. The quality and style was amazing but the help from Richard was even better. Thank you !

Taj Bharwani made our buying experience seamless. He was very knowledgeable and extremely helpful.

Good customer service.

Richard was very helpful

Christian John was amazing. Beautiful furniture ☺️ and great prices

Cesar did a great job helping us with our purchase.

Staff was very helpful. Overall good experience

Friendly employees with great service

Christopher did a great job helping us pick out the furniture we wanted and getting us the biggest discount possible.

My husband and I had a great experience working with Josh and Jussiah! They were extremely helpful and worked hard to find us the perfect furniture for our new home.

I've had the worst experience with Ashley. I bought a new house and saved money to buy a beautiful sectional.we purchased the couch on labor day. Here I am, one month later and still , no couch. I have heard so many different excuses. When I first asked about my couch, all I ever got was, "I'll have the manager call u back" never once did managers call me back. And when I finally called and got ahold of a manager, he was not very friendly, he said I'll figure out what's going on and call u back, he never called back. I had to keep calling them. I went to more Mor furniture for whatever else I needed. They were wonderful and much better prices.

Subject: Urgent: Unresolved Furniture Order & Lack of Communication Dear Ashley Furniture Customer Care, It has been almost a month since my wife was approved for a furniture set. We had to cancel her first order due to two pieces not fitting, and we started a new order on 9/18. Now, as of 9/26, we still do not have our completed furniture set. Both my wife and I have called Judy with Asema and left a total of five messages, and I have personally requested callbacks multiple times. To date, no one has returned our calls. This level of communication is unacceptable. As someone who works in customer service myself, I know that when an issue arises with a customer’s order, it is the company’s responsibility to communicate clearly and work to make things right. Instead, we are left with no updates, no callbacks, and an incomplete order. In addition, we were promised a $150 gift, yet my wife has still not received the email for it. At this point, I am extremely disappointed with Ashley Furniture. Poor communication and lack of accountability are not what we expected when making this purchase. I am requesting immediate action: 1. A clear update on the status of our furniture set. 2. Delivery of the promised $150 gift. 3. A phone call from a manager who will take ownership of resolving this situation. We chose Ashley because we trusted the brand, but our experience has been very frustrating. I expect a prompt response and resolution. Sincerely, David Dolschenko Do you want me to also trim this down into a shorter, punchier version for something like a Google review or a public social media post? That sometimes gets a company’s attention much faster.

We were delivered to broken couch a month ago. We have gotten the runaround with the warranty department online. Wanting us to send videos , Which we did over and over. Saying their technical team is looking at it and we would hear back in 48 hours. We have not gotten anyone to come out and look at our broken sofa. I would expect more from a large company like this. The customer service is horrible. The warranties are a joke. Don’t shop here if you want. Good customer service after the purchase. They only care about sales.

Don't bother ordering from their website. It'll be a waste of your time just like it was mine. I ordered a recliner that the site said was in stock and would be delivered to my home in 1-2 weeks. Soon after placing the order, they changed it to 3-4 weeks. The delivery date was to be 3 days from today and they would not tell me what time, so I arranged to have the day off from work so I'd be home all day to receive the order. They just called to say there's been a delay and it will now deliver in another 1-2 weeks. I told them to cancel the order. I'm not waiting over a month. It's been a bait and switch. I'm sure there would have been another delay had I not canceled. Ashley Home Store is a terribly managed company that obviously doesn't care about customer satisfaction. Avoid them like the plague.

Caesar and Christian were very helpful and great to work with. I went in to look at various items for my new house, and came out with such a great deal. I was offered various ways to save money and make a payment that worked best for me. The 0% interest financing is also a great option for large purchases if needed. Overall great experience, and I will recommend Ashley's to friends and family! Thank you!

Wonderful service with no pressure. Got what I wanted with no trying to upsets me anything. I hily recommend shopping at Ashley's. Thank you all so much

We furnish are whole house from Ashley’s and we got a great price. Good customer service in the store; except for the fact we were told the wrong location for pick up. We told the sales rep that we would be in Odessa and he told us we could pick up there. Unfortunately that was not the case we had to drive two hours out of are way to go pick it up. And then when we got to the warehouse it took over an hour to get are stuff even though we called ahead. So with our six month old we had to take a six plus hour trip to grab furniture and make it back. The reason this review isn't one star is the manger Jason was super friendly and helpful. Was quick to apologize and help us get lined out. So five stars for Jason but everything else was a disorganized mess.

Our salesman Jussiah took his time and shared lots of information with us. He was very helpful, knowledgeable and friendly. He showed us a wide variety of mattresses and helped us pick the right mattress for us. I did not feel pressured at all just very well informed.

Sayra greeted me as soon as I walked in the store! I previously worked with another store representative that was no longer with Ashley’s. Sayra made me feel comfortable with talking about what I was looking for! She informed me on the sales offered that day. Sayra was very knowledgeable about the inventory on the beautiful show room floor! I’m a realtor in the metro area. I will recommend Sayra and Ashley’s to all of my buyers and Sellers! Thank you Sayra!

The sales staff was friendly, knowledgeable and they listened to my wants and likes. Josh showed me other pieces that I wouldn’t have thought of. I ended up liking and buying several pieces that Josh showed me. Ashley’s has never let me down!

Purchased a modular couch in July that arrived with defective cushions - stuffing was falling out due to poor stitching. While pickup was quick (2 days), that's where the positives end. Customer service directed me to file a claim through an unhelpful chatbot system that provides no clear answers or updates. It's been over 2 months waiting for a replacement cushion, forcing our family to crowd onto one side of the couch or sit on the floor. Ashley's complete lack of accountability and glacial response times for defective products make them impossible to recommend. Save yourself the frustration and shop elsewhere.

Looking for sofa console, reggie helped us find what w e were looking for. Thank you Reggie

Very committed to Ashley’s furniture. Great service, great quality. You have assortment of options to choose from.

The young men who delivered our furniture were polite, patient, and just very helpful. They were wonderful. The store staff sold us the incorrect mattress pad which now we have to take back. Wouldn’t they know their merchandise? They promised our delivery a certain date because our travels. We worked that out from day 1. However when their automated message came in while we travelled home late on our air flight, we didn’t receive until later the next day. Meanwhile we already hired movers to move our old furniture, paid them to find out they just discovered it wasn’t in stock. They had a week and a half to set this up. When I called, the answer was we notify two days earlier from the delivery date. It was a Sunday and we have a life traveling for a wedding. Very frustrating to go through automated messages one after another. So, we didn’t have a bed. Four days later, we received our bed. The only shining moments were the delivery young men. When I inquired if they could compensate, they offered $30. We paid the movers more than that. What a joke for all the inconveniences and now another trip to the store for a return. Very uncoordinated byAshley. I say look around at other furniture stores.

My wife and I are at the beginning of furnishing a new home and went to Ashley’s with some ideas in mind. They allowed us to walk around to see if anything “connected” and then Josh ‘H’ was very helpful in putting together a nice collection of everything from bed frames, kitchen table & chairs, reclining sofa, and accent chairs. Josh also went to bat for us and we were able to negotiate some helpful discounts. We feel like we were treated professionally and kindly. Two thumbs up!

Mike Garcia was very helpful in getting this transaction done. Especially since we are out of state.

Christian was a great help and wasn’t pushy. Would shop there again 10/10

Our Home Furnishing Specialist, Christian St John, was absolutely EXCELLENT!! We are thrilled with our new furniture purchase and looking forward to delivery day!! Thank you for exceptional service!

I have had no problem with any of the sales men but whe. I had to send back a piece for the couch we bought its been 12 days of headaches my sister in law went to speak with the manager of the store Mike he was nothing but Rude to her when the salesmen went to get him about 20 minutes later he asked the salesmen if she was still there he was completely rude and this is unacceptable

Celia “Patricia” was an amazing salesperson. No pressure just helpful. I excited about getting my kitchen table! Thanks Patricia!!

Great help from the sales associate

Mr Reggie Roark is excellent sales man. He saved me money, give me discount. I Explain to him .I'm on budget. I'm really satisfied 100%.

Christian and LaMarr were amazing! They patiently guided me and my wife through their entire selection of mattresses & couches. Each demonstrated extensive knowledge of the products. Their confidence made us comfortable through the entire process, and we left feeling satisfied and well taken care of. Thank you!! :)

Very knowledgeable but gave us our space to see what we liked!

The salesman was very straightforward and helpful.

Excellent service..

If negative stars were possible, Ashley Furniture would deserve them. Over Labor Day, my fiancé and I purchased a kitchen table after Richard Rivera guaranteed in writing it would be ready the following week. We paid in full, only to find out on pickup day it wouldn’t arrive until October 30th — six weeks later, past all our events and leaving us stranded with no kitchen table. No updates, no calls, zero communication at all. The store is impossible to reach, and when my fiancé went in person, manager Jason offered no apology or solution. We had to fight just to get a refund. Ashley Furniture sells products they can’t deliver, hides behind false guarantees, and wastes customers’ time. Dishonest, disorganized, and absolutely not worth it. Stay far away. ***Updated: The manager, Jason was completely dishonest and lied about refunding/cancelling our order, and has ignored all outreach regarding the issue he told us he would rectify. We had to go once more and speak with ANOTHER person. DO NOT SHOP HERE!!!!!

Low key, helpful

That's the purchasing of the dining chairs. Went very smoothly, no complaint. The only comment I have is they stated. The chairs will be there on the 16th, but to call and make sure if they are in. I stated, can you guys give me a call to make sure when they're in? I live a 100 miles away one way I was told they cannot. I don't understand that most businesses we'll tell you. We'll give you a call on their here.

We bought a nice glass picture and we are very happy with the price and conveniant free delivery.

Very friendly a helpful. We were able to find exactly what we needed

Great experience until I got home and saw they charged me for a protection plan before asking and calling to get it cancelled has been difficult, getting the run around to get a refund.

As usual, Ashley has an amazing selection of great furniture right on the sales floor. The staff are attentive without being pushy. We bought a new sectional during the Labor Day sale and got terrific pricing, comparable to online competitors. Having a physical store that you can go into for any warranty or service issues is the difference.

If you're brown skinned... you will be ignored and looked at an awkward glance as if you're told that you don't belong.

Customer service is great, we are always greeted at the front in a friendly manner. Taj’s service was exceptional this Labor Day weekend when helping my mother find the perfect couch and rug. Additionally, he got us some good deals on top of the sale! Thank you!

Christopher was extremely helpful at figuring out our style and taking us to several items he thought would work best. Even an alternate dining chair to a table we liked. Purchased several items for a new house that we could have never found on our own. All are good quality and well priced, thank you!!

Very satisfied with customer service. LaMarr was very helpful in choosing my sofa.I look forward to going to your store again. Thank you for your service.

Very nice low key for the better even offered us food

We were greeted as soon as we arrived by Xavier and he made sure we found everything we needed.

We had a great experience with Edwing Rios at Ashley Furniture! He was very helpful, quick, and attentive to all our questions. Edwing made the process smooth and stress-free, and he went the extra mile to get us the best discount possible. Truly appreciate his excellent service — highly recommend asking for him when you visit!

Went in with a set budget for the Labor Day sale, worked with Jussiah, who was incredibly kind, level headed, did not give off that pushy salesman vibe at all, did not try to oversell us, did not follow us around to push a sale, he just introduced himself, checked in when we found a couch we liked and helped us with all our questions. When I told him it was still a little too out of budget he worked with us and got the couch we wanted in budget! Great work and thank you so much Jussiah!

Nick was great. He not only match the price with your competitor but offered a great deal. We went from a queen to a king size bed and also added a mattress to the purchase. He was very professional and polite. Jussiah made the process very smooth and seamless.

Christian was extremely helpful. He was patient and showed us different options making sure we were shown the furniture to make an informed decision and were happy with our purchase.

Jussiah was great! No pressure, listened, and made us feel important, not like a transaction.

Josh was my sales associate and did a great job making it easy to buy .

We went in to look at couches. Mr Nick Dipomazio greeted us cordially. I told him what I was looking for and allowed us to look around. When we came to one that looked promising. He was so knowledgeable about the colors it came in and what choices I had. He was not pushy and gave us time to talk amongst ourselves and look around more. He told us about the type of fabric it came in . The fact that it was machine washable pulled me towards it. Within less than an hour I had bought a couch with all the discounts he could give me. For being so young he is indeed a great sales person ❤️ therefore he and Ashley get five stars.

Good deal with no stress

Edwin did an outstanding job and displayed great customer service skills. He was so patient & guided my wife & I through the selection of our purchase. He worked with us & gave us great incentives. We recommend Edwin for all your furniture shopping needs.

Richard was very well informed and competent. working with him was excellent. thank you Richard.

Don't buy the warranty. Ive attempted to file a claim on a sectional couch through one of the companies they hand you off to after the first year to have 2 issues with my sectional couch addressed and the provider does not work with customers well. I had a support piece for the chase detach internally and insurance claims I damaged the piece, sight unseen. This piece requires you to slide from a seated position to closer to the footrest to stand up and they claimed my movement on the piece is what caused it to fail. Second issue was a spill on the wedge (part that you put in a corner of a sectional to bridge from one wall to the next). The supervisor for the provider repeatedly, rudely, told me that she couldn't see the stain despite me repeatedly saying the padding underneath was what I needed them to address. I paid a decent amount for this piece, I've always heard Ashley is a higher quality product, but believe me when I tell you they're not THAT great. Store employee was supposed to call me back 2 days ago to see if they could negotiate a service event with the carrier, and wouldn't you know it he didn't follow through either. You could do better, Ashley. You should do better, Ashley. I am a supervisor at a technology manufacturer, have worked here for 15+ years running a team of customer service and technical support agents. I come from a large family, and I'd like to think I've got some good friends. I'm not stopping at social media with my complaint.

I was pleased with your selection.the clerk was helpful and amiable..

Mu is very professional and willing to help.

Christian was knowledgeable and helpful. 10 out of 10!

Hate the Neverending adds now that I shopped there

Great having mo help us

Friendly service. Great furniture variety and excellent payment plans

Richard was great process was simple purchased a couch in 30 minutes

Edwin was super helpful and gave us plenty of space and tone to select our purchase. He was also very knowledgeable and transparent! Really helpful!

We had a great experience at Ashley’s furniture. Crystal took great care of us!!!!

Came in knew what I wanted was helped Richard R. He set me up with a nice discount for labor day, same as the web but in a different color. Super excited! Amazing couches and no muss. no fuss at the checkout.

Anthony was very helpful throughout the whole furniture shopping process.

Had great help from Chris getting our order accomplished.

Everyone was extremely nice, helpful & attentive. I would definitely shop here again!

I like to walk in and look at the furniture, but lort the sales men are like vultures. Let me look in peace without being stuck up people butts. Makes for an awful experience. If someone has questions they'll find you. They're buying furniture not a car.

The gentleman who helped us was LaMar, very kind man. He really did a great deal for us. Ashley is the only store that has such caring people and wonderful prices.

Wet nice employees

I was treated like an old friend at your dealership, thanks to Crystal. Very nice person. I would recommend going to Ashley.

Very polite and helpful

Nice stuff

The seller edwined at Ashley Furniture was very professional. Any questions we had he was able to answer and if he was not able to answer the question he would get the information from another associate. We have always had very good experience at Ashley Furniture as that is where all of our furniture has been purchased.

I purchased a reclining living room set. Looks well-made. Crystal, the sales person was very nice. Very kind, very knowledgeable.

They have nice chairs but the sales people are deceptive. The sales people use old tags on the furniture to over charge you when there is a sale instead of giving you a sale price for what it truly is. They act like they are giving you the protection plan for free but they charge you and use the sale price to make it look like it was free instead of being $99 cheaper.

You all have the worst customer service refuse to refund a purchase and then choose to commit Cc fraud i will never buy from you all American furniture is better all day

Excellent experience!! Xavier was very helpful and knowledgeable! Would definitely recommend Xavier and Ashley Furniture!

Jussiah and Josh were outstanding! Both very knowledgeable and friendly. I very much appreciate their attentiveness and finding me the right mattress. Thank you!

Extraordinary service! Huge selection of high quality furniture. Will be returning for more furniture. :D

I ordered 3 item a king sized bed a box spring and a bed frame the sales person told me it’s gonna be all delivered the next day.and he made sure of that. And that never happen it turned out my bed frame won’t come in for another 5 days. The delivery people showed up at the wrong time. This company is very disorganized. Last time I will purchase from this company.

This has been thee WORST experience I have ever had! FIRST issue I had to wait a month and a month and some for my bed to arrive SECOND when the delivery put it together come to find out it wasn't complete! THIRD they are making me pay for what was missing which is insane! Fourth what he said he through in for free actually wasn't I'm getting billed $600 for mattress protectors, insane! Then I call to talk with CESAR the sales rep, and the manager JASON told me he advised him to call me all day when in fact he never let Cesar know. Also I asked both to speak with a supervisor as Jason is rude and would laugh at the situation instead of actually helping I was told there were no supervisors just Jason. This experience absolutely sucked I will never come here again and would never refer anyone I'll also let who I can know about how we were treated.

Crystal was a sweetheart. She found me the perfect furniture...🤗💛

Wonderful sales associate. ( Cesar Gonzalez).Told him what I wanted, he found it, I was out of the store in a little over 30 minutes. Item was on sale for Labor Day, very reasonable compared to other stores I had looked at. Very happy with my purchase!

Caesar did a fantastic job explaining everything!

Anthony was wonderful. He was helpful and efficient. Got a great deal and an even greater sectional

When the sales person was selling everything was great. When issues arose and I made contact with the store the manager was juvenile and rude . Took my business elsewhere.

The salesman was very nice and was not pressuring

Everything from the shopping to customer service to purchase to delivery was a breeze 🙌🏼 I am a repeat customer and will continue to be!

Very professional. Great service.

Had the products, were very helpful, worked with us, Ashley has some good financing and incentive plans - that made all the difference for us buying.

Was told I was approved for a certain amount of financing, but was bait and switched when one of the things I bought was not under the 0% financing I was promised. I am now on the hook for a 36% interest rate that I never would have agreed to. Managers and corporate weren’t any help. Avoid this store as this is not the first time I’ve heard of issues like this.

Great service from Josh and Jussiah. They were patient. Offered options for payment. Were knowledgeable about their products. Very pleased with my experience.

Great place to buy furniture. Good prices and attentive staff.

Christian was the best!! He knew his products and did a great job finding my furniture. I came in ready to buy a bed, mattress, and box spring. I left buying all that and a loveseat. Great service, efficient, and knowledgeable!! Can’t wait for my furniture to be delivered!! Great job!!

We were looking for a mattress and sofa loveseat today and ventured into Ashley. We were greeted by a young gentleman names Xavier. His customer service and knowledge is impeccable! He helped us with finding a new mattress and a beautiful loveseat. Didn't rush us into buying anything. We wanted to go look around at other stores and nothing compared. Thank you Xavier for being such a kind, knowledgeable ray of sunshine for us today!

We had a great experience with our salesperson Mr. Mujahid. He was able to hear what we were specifically looking for and he showed us a selection to choose from. We appreciated his professionalism.

Great experience at Ashley Home Furniture store. Christian did wonderfully very communicative! Quick efficient delivery. Would recommend!

Awesome manager and salesman

Arrived around 10:30am at the Albuquerque store and was greeted by Chris. I told him what I was looking for, he showed me around and found the dresser I wanted. Set up delivery, made the payment and walked out the door. Easy-peasy. Chris was very polite and pleasant to talk to. No complaints regarding the quality of furniture. I would recommend going here for your furniture. And don’t forget to ASK for Chris.

Great furniture, the workers are very judgemental!

Friendly service with no pressure sales. We left with what we needed and then some. We are repeat customers and will definitely be back. Thanks, Taj!

Alexa was our sales person and made our experience a 10 out of 10, we are super content with our experience!

Amazing customer service from all of the staff specially from Anthony. Good quality furniture with accessible pricing and excellent promotion going on right now.

Huge selection. Great quality. Rachael did a superb job. Easy to work with and knew her products. Kudos!

Anthony was extremely helpful!!! Best customer service I’ve had in a long time. Will definitely be coming back again

Anthony was a pleasure to work with

Isn’t it funny how awesome a salesperson can be when making a sale, but when you try to contact the salesperson later, they never return your calls. Our chairs were delivered, but we cannot use one because it won’t work. Waiting for a work order.

Great customer service. 5 stars

Mike Garcia was awesome and delighted to help me with my daughter's selection. I recommend Mike for any guest!

Mike provided us a good customer experience with competitive pricing.

Sayra did an amazing job answered all my questions.

Excellent service from Christopher!

I was very pleased with the time the employees were very professional friendly and courteous to help me pick my furniture

Cesar was incredibly friendly and helpful without being pushy. His manager even checked in with us to make sure we had everything we needed and made us aware of promos…sorry didn’t get his name but he was also very helpful and friendly. Looking forward to getting my new sectional!

Love our new couch. Delivery and set up went good. No complaints here.

Fantastic customer service!

Worst customer service in Albuquerque. Their sales representative are very rude and unethical. Will never go their again.

Are sales. Gentleman was very considerate and courteous and gave a space. No pressure. The only thing I have any question is about the digital price on the chairs that I bought were one price and when pulled up on his computer for the sales it was $50 extra for both chairs and no real explanation except that the system wasn't updated which I thought if the chairs are priced on the floor they should be sold at that price

Our salesman was very knowledgeable about his products and worked with our wishes. He made it easy and fun to make our purchases.

Beautiful furniture and Mo was great to work with. Knowledgeable, friendly and helpful.

Great options and great prices. Chris really hooked it up and gave me the best deals. Ask for Chris and he’ll get you right.

If I could leave 0 stars I would. They have taken advantage of my grandfather. My grandfather purchased a chair that never arrived. He went to the store for a refund and ended up finding the chair with a sign that had his name on it. They rescheduled the delivery and again it never showed up. We called and was told that they had a “paperwork” issue where their system didn’t capture information that was given. This company had still not delivered the chair and has admitted that the paperwork issue was on there end signaling that they have compromised my grand parts information in some way. The only solution we were given by corporate was a $60 store credit . That laughable. What kind of furniture can you purchase for $60 a pillow? Avoid this company at all cost. Their managers do not resolve anything. Corporate greed at its best I guess.

Our salesman and delivery people were wonderful!

Very pleasant! Taj was very kind and helpful.

Great store with professional and attentive staff to help you find what you are looking to furnish your home. We got our beautiful leather sofa coming in a few days.

All staff were beyond professional. Great experience.

UPDATE: When I was originally shopping, I had mentioned I wanted a white dresser. I picked one off the floor, and when it came today it was blush pink. Apparently that dresser doesn’t even come in white, so I’m confused why the color wasn’t talked about at time of purchase. I came back today after refusing delivery of the dresser and was told I can’t do anything with the order until it’s off the truck manifest, and when I mentioned we had financed, Anthony audibly grimaced and I felt he was passing judgement. He was great when we were purchasing, a little too casual for my taste when it comes to professionalism, but still fine enough, and now that I want to make changes and do something different, he was less than helpful. Additionally, he didn’t even offer to let me look around the store to see what I would maybe want to switch to. Super disappointed that we were treated so well when he was making a few thousand dollar sale, but completely disregarded me when there was an issue. It’s also important to note that when you walk in, the salespeople are at the front, but they are just lounging on chairs playing on their phones, so when you walk in, you feel like you’re interrupting them. We had a great experience with Anthony! He helped us find exactly what we needed and the process was smooth and easy!

Great customer service and discounted (military, etc) pricing from sales rep and manager.

Anthony Montoya excellent sales man He is very knowledgeable. Thank you

Great Service and great deals! Thank you!

I will never buy anything at Ashley furniture store. The whole experience from the beginning was horrible. The sales people, the so called warranty. The broken piece of over priced furniture. The run around customer service, just to get rid of you and to pass you to another untrained person. They are about making a quick dollar. They should have labeled the furniture used and broken. The only reason I am giving this a star is because I can't post unless I rate it. They should have negative 5 stars

Ashley had just what I wanted. Sales staff was very helpful.

As soon as I walked into the store I was approached friendly and respectful me and my wife were impressed. Employees at Ashley store are awesome 👌 👏.

Xavier was very helpful and attentive to our wants and needs. We highly recommend asking for Xavier!!

Christian was amazing

Very positive shopping experience today!

We purchased a sofa on 6/06/2025. We paid CASH!! Our salesman told us we can expect delivery within two weeks. After three weeks I called and was told “we’re not Amazon that keeps stock”, we should be getting it soon. I decided to go back and speak with a Manager who apologized and said he would look into it and get back with me. The next day I received a text (Ashley does everything by text) stating I would be getting our sofa by the 17th of July. On the 12th I received another text asking if I wanted a delivery date of the 27th of July or the 15th of August (after telling me my scheduled delivery was to be on 17th of July.). So, I decided to return to the store to get a full refund (paid CASH). I was then told “we can’t do anything today, you will be hearing from CANCELLATIONS tomorrow” the 14th of July. I was then told I would have to wait two to three weeks to get my money back. Crazy since I paid CASH. Customers, you need to get the facts from Ashley before you pay! We went to FURNITURE BY MOR and got everything thing we wanted with a committed delivery of 7 days. THANK YOU FURNITURE BY MOR!

Sales guy is very polite and an ease to work with

Christian ST John. Was amazing. He made my purchase so quickly. I was so happy he was my rep

Mohammed was great. He was very helpful and d made sure we happy with our purchase.

We had a great experience being our first time at Ashley furniture, Chris F assisted in helping us find exactly what we were looking for went above and beyond. We highly recommend going and asking for Chris F, we would give a 10 star review if we could. Thanks Chris, appreciate your great service.

Great Service

Christian was amazing. He took me around the store to show me pieces of furniture that I had questions about. I was able to find a great bedroom set.

Excellent very helpful 💯

Muhammad was very helpful, not too pushy and worked with us to find the perfect bed. Highly recommend working with him if you're shopping for something.

Very friendly, very professional, and super helpful! Thanks to Mohamed and Mike we were able to purchase a beautiful couch for our new home!

Great Sales Guy, great price!

They were all so kind and generous I would recommend to any new home buyer

Staff is wonderful and friendly. Happy to price match to the Ashley website. Xavier Montoya helped up build the perfect couch and didn’t mind staying after hours to finish up our order. 10/10 !

Crystal was so good and knowledgeable. Thanks for your kindness and patience. We are happy with are purchase.many blessings to you.

The salesperson that assisted me was patient and understanding of my needs as he helped me find the right mattress for me. Shopping here was a pleasant experience.

Went in for a new couch and Anthony was outstanding with service. Not only did he get me the exact couch I wanted, but he did so in the most quick and professional manner possible.

I had a wonderful experience, friendly greeting, but not high pressured. The sales associate left me alone to look on my own a bit, then approached me a bit later to see if I had questions, which I did. I found the perfect chair but unsure about color. She then helped by showing me other materials in the store that helped me choose.

Friendly staff, easy process, Mike was a great representative to work with l!

We bought the Alesandra couch, love seat, and chair & a half with ottoman. The experience was easy and the staff was friendly. The delivery staff was also friendly and helpful. I appreciate the quality and beauty of the furniture. I'm very pleased! Thank you Ashley Furniture!

Wide selection and friendly staff. Rachel was great!

(Translated by Google) Excellent specials, warranty, and customer service (Original) Excelentes especiales , garantía, y atención al cliente

Great experience, I walked in and Richard M greeted me, asked what I was looking for. He listened and presented several options. Richard M made the process easy and I bought what I needed.

Richard M. helped me find what I needed in just a few quick minutes. I made the purchase and set up the delivery all in about 30 minutes!!! Amazing!

Great experience, and good on the price!

Jason the manager was very helpful and courteous.

Found what I was interested in with Rachel’s help. She was a pleasure to work with.

Was really good our experience

L9ve the furniture and the quality they offer great delivery and assembly

The salesman was knowledgable, respectful, and competent. The “white glove” service aspects of the business are over-priced for the benefits provided, and costs the company additional sales due to the lack of removal residential property being replaced by the newly purchased furniture. I will not revisit the store for repeat business as a result of this missing service component of “white glove”.

Found the patio furniture we were looking for at Ashley’s. Took measurements. Went home to see if it would fit in our space. Came back the same day and purchased it. Mohammed took great care of us. Wrote up the order fast, friendly, and professionally. Great price and product. This was the second time we did business with Ashley and most likely not the last. Always a great experience.

Rachael or sales person was great!

The sales associate, Chris, was absolutely outstanding! We was highly knowledgeable and able to answer any and all of my questions. He listened to my needs and made the buying experience enjoyable!

Edwin was very helpful and professional. Store is immaculate with excellent selection of fine furniture.

HUGE thanks and shouts outs to Muhammad for actually listening to us, letting us explore and not pressuring us into anything! I would recommend everyone to work with Muhammad!

Awesome experience, the employees were so amazing.

Took 7 months to get my credit for my broken chair with a warranty. Every time I go in the staff is not friendly. Due to having to spend the entire credit at once or loose it took a few trips to decide what all we wanted but when we go back in those items became online only and we couldn’t use my credit for that. Every time I go in it’s a different issue. I will never return to this store or give Ashley furniture any more of my money. This company is a joke.

Richard was very friendly. He gave us space and we didn't feel pressured. He checked in every so often.

We had a very comfortable experience shopping for furniture today. Our salesman, Mike Garcia, was very helpful and had the information we needed. A big plus is that he didn't follow us around the entire time. He gave us time to look around but checked in on us. Great experience!

Great service!!!

Donica was a great sales person. Was very helpful.

Excellent service

The staff was very friendly and was very helpful. Great staff

Absolutely fabulous! Our salesman Cesar was very knowledgeable, very helpful and professional. Walked in at 5:05 and walked out at 5:55 and delivery in 5 days!! Very happy

Anastasia Garcia was just a wonderful representative great customer service had a very nice experience

We came in just looking for furniture but our salesperson Richard was amazing. Very informative and willing to let us look around without the high pressure. Definitely would buy there again

My dad is being discharged from rehab in two days and I needed a stable recliner ASAP. I found the perfect one at Ashley and at an excellent price. The salesperson showed me how it worked, and I purchased it immediately. We picked it up at the warehouse, and I am one step closer getting the house set up for Dad. I am very satisfied with the Ashley Store.

Glenn and his crew were very efficient and professional! The delivery came as scheduled. Highly recommend.

Customer service excellent! Professional. Non-intrusive. Very knowledgeable and helpful.

Amazing customer service friendly and informative!

I always have a good experience shopping at Ashley. Xavier was super helpful to both me and my daughter. He helped us find exactly what we are looking for!

Excellent customer service…

Xavier was awesome!!

My fiancé and I had a fantastic experience at Ashley Furniture store, thanks to Christian and Anthony. They were incredibly knowledgeable about the furniture, the materials they were made of and what we can expect the construction of our new furniture. They patiently answered all of my questions, and I had quite a few! They really listened to what we were looking for and offered great suggestions, helping us find the perfect pieces for our living room. We purchased a recliner to go with a previous purchase of a sectional from the Next-Gen line, coffee table, end tables, and a beautiful rug to tie it all together. I was really surprised and happy to catch some great accessories on sale to accent our new living room which was a BONUS! Christian and Anthony made the whole process enjoyable, fun and stress-free. I highly recommend them to anyone looking for furniture! Can’t wait for our delivery 🚚 Update 6/24/25: Delivery Day was quick and professional Alejandro and Orlando did fast and quick delivery of our new recliner. We love it! 😊

Very good experience. Sales people were very nice.

Absolutely stellar!!! Donika Was extremely helpful and got us the mattress that we have been wanting for a long time. We could not believe how fast delivery was!! The delivery drivers were very nice, professional, and fast! My husband and I will definitely be purchasing all of our furniture from this Ashley location!!!

Happy with sales person but pickup experience in the store was terrible! The sofa also has an issue where the led lights do not turn off and I am having a hard time getting any customer service to take care of the issue. No response from the text claim line. I can’t recommend Ashley and will likely never shop there again.

Had a great experience with Christian and Anthony! They were very professional and helpful!

Very helpful and patient staff

It is Ashley Furniture. ASHLEY FURNITURE. You simply cannot fathem the power of ASHLEY Furniture, because you don't see the true beauty of it. It is the most amazing place on Earth, and I got to go there for my birthday yesterday. The most amazing birthday gift I could ask for, not to get a fancy sectional, but just to be able to see the place in person. 1000000000000000000000000000000000000000000/10

Sayra was just lovely to work with. She was patient and walked with us throughout the showroom until we found exactly what we wanted and then arranged for all the delivery in a timely manner, even doing two invoices so the items in stock could be delivered right away while we waited a couple of weeks for the rest. A fantastic experience!

Very Friendly and helpful employees

LaMar was our salesman. He was very knowledgeable about items in store. I will definitely be acquiring more furniture, & plan on contacting him for my future needs.

Xavier was fantastic!

Shout out to Anthony for helping us find the perfect couch! We were pleased with the selection of furniture, configurations, and the financing options. We would definitely shop there again!

Chris was very professional, he helped us with everything that we needed and the process was smooth and easy.

2 stars is more for the contracted moving team that brought the packaged furniture in, and was understanding when I was confused they wouldn't be assembling the furniture. My sales person, as well as other staff, stated several times that the bed would be assembled, however that's not the case. I also had to wait for my order for 2 months because one of 2 items was on backorder.. Aside from the above issues, my sales person initially tracked on protection plans for the furniture that I didn't ask for, nor did I even know about it, as it was never discussed. I called the store to have them fix my order, and did not learn that they didn't remove it until I'd returned to the store to make a layaway payment. Good furniture, lack luster sales team 👎🏼

Jason was kind, attentive, listened carefully and made great recommendations based on our stated needs.

I had a great experience working with Christian! He was incredibly easy to work with—super friendly, patient, and really listened to what I needed. The furniture he helped me choose was not only a great value, but also fit perfectly in my space. I appreciated his honest guidance and low-pressure approach. Highly recommend!

Jarvis was a great help for our furniture needs and Jerry Noble made it happened 😀. What a team!!! Great assets to your organization 👏 👍 💥💥💥💥💥

Customer service was friendly, a sale person approached me right away. Asked what I was looking for, showed me the items I was interested in. My ordered cannon within 2 weeks, item was a different color but kept it. Easy to assemble. Pickup was great. Thank you.

Anthony was an awesome salesman. He went above and beyond. He was friendly and knowledgeable, taking our needs into consideration so we got the perfect set for us. Thanks again!

Great customer service!!

I came in knowing what I wanted, was helped right away, given a quote, and there was no high pressure push to buy something else. I had an overall good experience.

Charlie F. was great help in the purchase of a dresser that I needed to function as a 75 inch TV stand. The Tackston 6 drawer will be long enough to accommodate without hanging over the edge or a the added cost of a specialized stand. Charlie also made sure I maximized my purchase price with added benefits like warranty and white glove delivery without an add to the floor price and certainly made it a better priced purchase than online where this would have not happened. Thanks Charlie!

Anthony was great, low pressure sales and very informative!

Good selection and helpful staff!

They had the perfect recliner that I wanted.

The sale was great but the selection sucked and the worst thing is the delivery service you pay for service but they don't work with you, they show you a time slots but if you cant dô it but need maybe an hour they RESCHUDLE you which is stupid but i will never shop there again

Staff was very knowledgeable, helpful and patient.

I had a great experience buying a bed and some furniture recently. From the moment I walked in, I felt welcomed and well taken care of. Charlie and Sayra were especially helpful—both incredibly personable and easy to talk to. They really knew what they were talking about and took the time to answer all my questions without ever making me feel rushed or pressured. Their knowledge helped me find exactly what I needed, and the whole process was smooth from start to finish. It’s rare to find that combination of professionalism and genuine friendliness, but they both had it!!!

Edwin was very helpful and knowledgeable. They had a very good selection of furniture. I can’t wait to get everything delivered.

Cesar was an amazing sales guy

Fantastic customer service! Shout out to Anthony! He was AMAZING. Attentive and not pushy at all. We will be back for sure just be a of how well we were taken care of. Ashley is known for quality furniture but Anthony shouted recognized as a quality employee. Make sure you ask for Anthony when you go in. He was make sure you get what you want and need.

So far so good. I hope we receive our theater recliners on time.

Go see Anthony. He’s great. Very helpful.

I would have given 1stars, but the lady from customer service who called after I cancelled my order brought it to 2. The only thing she did was take off the deliver charge and cancel the protection plan for the furniture piece, but at least she bothered to call to try and offer something after the mix up at the store. Long story short, I bought a painting/wall art and I was told they would deliver it. The next day I get a call saying that it would not be delivered and I needed to pick it up. Today I go to pick it up and it had been resold to someone else and the purchase had been removed from my account. Luckily I had my receipt which showed I bought it, but it was useless still because the painting had been taken already, so I cancelled the order entirely. Tips for shopping at Ashley Furniture, keep you’re receipts cause Ashley will delete your purchase order and it will be like it never happened. Also, if you buy wall art, make sure you take it off the wall when you leave cause it won’t be delivered and you’ll just be really mad. 🙃

Good service and Sayra, was really helpful and gentle.

Ashley Salesman was knowledgeable and helpful. We explained our criteria and purchased a sleeper sofa that met our needs and preference to be delivered in 2 days.

The salesman Muhammad was very informative and he helped me make a decision that I felt enthused about. Great service and exceptional prices. Muhammad deserves a tip!

The Specialist,Roseann Serrano, was quite charming. In fact she could have sold me anything.She answered my questions in a detailed manner. Overall, I found the entire store was bright and welcoming. I am sure that I will be back, and I will tell my friends and family what a lovely time I had. Catherine L Black

Jason was very knowledgeable and helpful. Wish furniture was way cheaper but it’s as good as it can get in these times where everything is expensive. Glad for what he helped us with to get our first set of furniture.

Sales associates were so helpful and understanding with all our needs. The sales process was very smooth and fast.

They really cared about getting us the correct furniture for our needs. Crystal took into account the height of my partner (6,7”) and made sure the loveseat we ended up buying would be comfortable long term. We also love their warranty. We will be back for more furniture needs.

Awful experience with Ashley Furniture, mostly due to the manager, Mike. I spent almost $3,000 on furniture that never got delivered. When I called to confirm the delivery, I was told it had been rescheduled for the following week, which didn’t work for me, so I had no choice but to cancel. Mike told me twice that the order was canceled (no apology, bad attitude), but it turns out he never actually did. It honestly felt like he was trying to hold onto the sale just to keep his commission. Since then, I’ve heard I’m not the only one who’s had problems with him — apparently this kind of behavior is part of a larger pattern. That says a lot. If you shop here, avoid Mike at all costs!

The process to get financed is quick & easy! Highly recommend to have Chris take care of you!!

Sales associate was nice but seemed to push pieces that were not at all what we were describing but instead higher priced items in the wrong style/look. Once we checked out, our order showed the wrong product listed. Associate said it would be worked on the next day but didn’t work on the fix until nudged again by us for an update. Still waiting for the actual product to arrive to see how the pieces hold up so this is only a review on the purchase experience .

Professionalism and really worked with us to keep it as affordable as possible

Representative was amazing and helpful! Please go see Xavier Montoya.

Chris P. was amazing!! He was very knowledgeable, helpful and very customer oriented. Thank you Chris & Ashley Furniture! I know we will enjoy our new purchases!

Rachel was awesome. So patient and extremely helpful. She is an asset to your company.

Helpful and courteous - it still means means a lot to me

Charlie and LaMar were great. Helped us get exactly what we needed.

Anastasia was Excellent !!! Very friendly helpful and professional!!!

Friendly salesperson, no high pressure sales, explained everything, overall a great buying experience.

Excellent and knowledgeable sales person

I visited the ABQ Ashley Furniture store and Richard took great care of me. He greeted me, then followed up, answered all of my many questions. He did not push for a sale and just made himself available for my every inquiry. With his shared knowledge, I returned after two days to think it over and decided on my new furniture and made my purchase with him.

Very nice salesman, told what I want, saw it and bought it. Think this the third or fourth item I have bought from Ashley. Have always been satisfied, thank you.

Anthony was very knowledgeable, accommodating and friendly. It was a pleasure to work with him. Once we picked our set, he had the deal packaged and us out the door feeling content with the experience.

Had a great experience at Ashley furniture. We felt no sales pressure. Our sales associate Christian was very helpful and gave us a hassle free experience

Quick simple easy. My sales person with Chris. F

Excellence service Roseann Serrano sales person did excellent job in showing us what we were looking for.

We knew what mattress we wanted. Mike Garcia helped us, and made it so easy. We walked in. He greeted us. We told him what we wanted. He found the online price and matched it. He didn't push anything on us. We were in and out in 15 minutes. Brilliant.

Our salesman was very polite and respectful took the time to explain everything

THEY TRIED TO RIP ME AND MY SISTER OFF BY NOT GIVING US THE MEMORIAL DAY SALE PRICE WHEN ASKED IF WE WANTED THE WARRANTY THEY ADDED IT ON ANYWAY AND TRIED TO HIDE IT ON THE BACK OF THE RECEIPT WHERE THEY STAPLE THE RECEIPT TOGETHER WHEN WE CAUGHT THEM THEY RIPPED UP THE RECEIPT AND DIDN'T WANT TO GIVE IT TO US!!! Terrible terrible dishonest business!!!

I was greeted and worked with Edwin. He answered all my questions and helped me with the upmost professionalism. The process was easy and quick. He catered to my needs of what I was looking for. Thank you Edwin 😊

Salesman, Richard is very professional and knowledgeable about helping me pick out a sofa and chair.

I’ve had very positive experiences at both the Santa Fe and ABQ stores. Definitely recommend shopping at Ashley!

Great service salesman was very professional Great Price will buy again

The salesman that assisted me and my wife was very polite. I already knew what I wanted so shopping for it was easy. The only problem is having to wait approximately 4weeks before my furniture would be ready for delivery. These items are not in stock in the store. So, can’t speak to the quality or my satisfaction at this time.

Ordered a couch- the sales team is like a used car lot. Trying to sell you a warranty etc. I got the couch today and it has a big grease stain on it. Customer service was not helpful. You’d have better luck buying something online.

Anthony was awesome! Knowledgeable about the product, honest, respectful, and relatable. Can’t wait for our new sectional.

Shopped in Albuquerque and my experience was amazing. Rachael and Christian were super helpful and it made the experience so much easier. Picked my up bedroom set that afternoon and that was a breeze too!

Alexa was very patient and helpful when providing mattress options

I will never buy anything from here ever again I paid over $1000 to buy a new bed. It broke within a month they came to fix it didn’t bring the right parts so they came back a second time to fix it. It broke again after two weeks After multiple phone calls and being hung up on numerous times and dealing with rude staff members they finally sent somebody to fix it again who told me the first people didn’t even fix it right then it ended up breaking again for a third time during this whole process while asking to speak to managers I was always told one would call me back and never did When I asked for a refund the rude lady on the phone said no one‘s gonna give you your money back or give you a bed you didn’t pay for when asked to exchange it. I’ve still only had this bed for five months and it’s broken for the fourth time. Do not buy anything from here!!!!! Worst customer service I’ve ever dealt with in my life and I’m still stuck with this broken bed!

Bought furniture in November of 2024, put together wrong & had to do a warranty claim that was like having to beg them to get it done correctly. Now pieces are falling off- same deal- begging to get it fixed. Don’t ever buy furniture from Ashley- I tried & talked to the manager that was a total jerk & should be working elsewhere. NEVE AGAIN WILL I DO BUSINESS WITH ASHLEY FURNITURE! Got a half ass reply with your company wanting me to call the phone number that was the problem to start with. A bullshit AI reply!

The benches I was looking at were one price online and more than double in the store. They honored the online price!

Good

I have been to the store in Albuquerque at least four times regarding the rugs. They were ordered in mid May. I was told they would be delivered within ten days but they never came. I called at least three or four times. No one could tell me the status so I bought rugs elsewhere. Two months late they showed up. The delivery person never rang the bell so I had no opportunity to refuse delivery. I called and was told they would have to be returned to the store which was a huge hassle. I did return them and was told I would receive a refund in a few days. I returned to the store two weeks later and was told they had no record of the return. Again I was told a return was issued after the store manager talked to my sales person and confirmed the rugs were returned. I also ordered a different smaller rug at this time. I came in two weeks later. Still no refund and initially no one could find the record of the return or the order for the new rug. The manager was quite rude. He said he could see the return. There was zero record of the rug I ordered. He has no idea when I would get a return. That was two weeks ago. This has been going on for 3 months. I WANT MY REFUND INCLUDING DELIVERY FEE SINCE I HAD NO OPPORTUNITY TO REFUSE DELIVERY. AT LEAST ONE OF THE RUGS WAS BACK ON THEIR FLOOR THE DAY I RETURNED IT! DO NOT SHOP HERE EVER!!

Found a recliner right away! Price was right so i bought it. Easy!

I absolutely love Ashely furniture store! It is conveniently located off 1-25 and Paseo. When we walked in, a sales woman was so kind and answered all our questions. They have a beautiful store, that was very clean and full of beautiful furniture to fit almost anyone’s needs. Very happy with our decision!

As soon as i walked in, i was greeted and asked what i was looking for by Charlie. Very friendly and very well known of their products and services. I will for sure to continue my business with Ashley Furniture based on my experience.

My sales person was great, she understood what I was looking for and help me to find what I was looking for.

My salesperson was Xavier Montoya and he was excellent. We walked all over that store several times trying to find "exactly what I wanted." He made some fabulous suggestions and I ended up getting just that- -- "exactly what I wanted." He is a very personable young man with a really good sense of humor and a lot of patience to help this old lady find her furniture. I have always shopped at Ashley's when I needed furniture. Most recently, where I lived in Dallas, Texas and I was pleased to see there was one in Albuquerque. Xavier is a real asset to this store. Thank you for a very pleasant experience.

I don't remember our sales guy's name but he was so patient we walked in I was not in a good mood so I said please can you just leave us be for a little bit until I find something then I'll come and find you he was not pushy he was understanding and really qualify for so much and he found us a couch that was even better than the one that we wanted the first time and it was on clearance awesome quality friendly Ashley's just an awesome place to get your stuff don't go to Aaron's or any of those places go to Ashley furniture you won't regret it.

Excelente atención al cliente. Gracias,!!

We had a horrible experience! We bought furniture that was in stock so we could get it delivered quickly, 5 days after purchase. Well the truck showed up today and 1 bed and a recliner was missing. (No heads up). We were told it was on back order. Our sales person Anthony assured us it was in stock and it all would be delivered on Wednesday ! My 84 year old parents will be waiting another 1-2 weeks for delivery. Promises made but not delivered!!!

Our sales rep, Rachael, was thorough in her explanation of the product and sales process. She is excellent.

Jason Jarvis was friendly. He answered all my questions well. The store was clean and welcoming. I liked it.

Love Ashley! Shopped three other furniture stores before Ashley. Ashley was the best in service and sale prices

The salesman was well informed, courteous and very polite and helpful I recommend Ashley’s for business

Our sales person Caesar G. did wonderful job, by giving us a good deal. Looking forward to have these new furniture delivered to our new home.

Excellent service in every way! Charlie is friendly, knowledgeable, and helpful in explaining every step in the process of my sale. I felt very comfortable and confident in my purchase today. I had been looking for a long time for a living room set like this one and am so happy with my purchase. Thanks so much, Charlie, and Ashley!

The process to pick-up your purchased items at warehouse could use review. You have to access the warehouse area by pushing a button and speaking with an individual who verifies your reason for being there. I felt like I was in prison. You are given instructions where to find your retrieve your purchased items. You back up to the ramp and wait. No contact with anyone to acknowledge your presence or working on getting your items. You just have to hope their contactless system works. You are instructed at beginning there is no need to exit your vehicle.

To be honest I didn’t have a very smooth experience with Ashley, I just purchased a set that I found there on clearance which was awesome it is a very nice set a couch and loveseat, well I was at first going to pick it up but it fell through so I tried to pay for their delivery and they said the problem is it’s a clearance item and I didn’t get my couches for over two weeks I was not happy and I still paid $139.00. For delivery. I feel that any item in that building deserves the same treatment no matter the cost. Thank you

Excellent, professional, quick delivery.

Rachael was wonderful!

Charlie has been helpful the 3 times I’ve been there

I've made several purchases at Ashley and I've always been happy but this was above and beyond what I expected. I went in looking for a mattress without any idea what the differences were and that's when Donica, their mattress specialist, saved me. She asked what benefits I wanted and helped me purchase the perfect one. She gave me service that was above 100% and I would highly recommend everyone buy their mattresses at Ashley. They've got the right atmosphere and staff making your purchasing easy and enjoyable.

Very good deals and sales rep is very accommodating

Immediate greeting. Alexa was an attentive salesperson who showed me around the showroom and answered all questions.

Jason was very helpful and helped me find exactly what I was looking for.

The salesman was great

Very good customer service. Beautiful furniture!

First off our sales person Cesar was awesome. No complaints about him. However we bought gold standard furniture in June. They deliver it and the drawers broken within less than 24 hours. We looked and seen that the people who delivered them didn’t properly assemble it. Screws were stripped out. So we made a claim they delivery parts 21 days later technician comes out. Tells us oh they sent the wrong parts I can’t fix it. Make another claim so they send us drawers this time. Drawers came in 7/10/2025 No handles to the drawers no sliders to the drawers also damaged to the new drawers that were sent. I’ve been calling trying to talk to someone helpful about our situation and all we get told is make a claim I’ve made 3 claims already nobody’s helping and still til this day I’m not able to use my $1,000+ gold standard dressers I purchased paid in full and nobody to help with situation. Mind you I bought the whole furniture set that cost $3683 and I’m not able to use it i made the purchase 4/23/2025. Ridiculous

I was pleased with how things went. Such a good sales person.

Very friendly and courteous, helped to find product not on display.thanks

Sayra was very professional and knowledgeable she made my furniture shopping experience very easy and enjoyable. Because of her customer service I bought living room and a bedroom suite.

Good customer service and knowledgeable sales staff.

Charlie was great! Listened to what we wanted and found it. Very knowledgeable and awesome customer service 👌

Taj was our sales person and he was very helpful and patient. We appreciate all his help. With his assistance we found the perfect mattress.

Cesar Gonzales was great. Very helpful in picking a dinette. Gave us space to talk very respectful and professional young man

The sales representative Christian St. John was awesome very kind and patient. Ashley Furniture great prices Would and will recommend this store to family and friends.

We just moved from Florida to Bernalillo. Chris Fischer was the Rep who assisted us. He was knowledgeable regarding the modular we purchased and comparisons with other brands. We appreciate his input regarding what we bought. Ashley would be at the top of our list for additional purchases we may make.

Jason was very knowledgeable and helped me select mattresses for my aging parents. He was very professional and helpful.

We shopped for and purchased a sectional couch. We were helped by Cesar Gonzales. He was very friendly, professional and knowledgeable. He made us feel comfortable. He was very patient and kind. We really enjoyed working with him.

Best experience yet, thanks Christian

The delivery guys were professional, clean and quick. One of the left couch arm had some damages, they had the dispatcher to give me a call right away with the quickest delivery option which worked perfectly with my schedule. The modular couch looks incredible and solid.

The sales representative was friendly and helpful. And there was plenty of furniture options to choose from.

Very helpful! I calls asking if Ashley had a certain end table we saw online in stock. An hour later, it was in our car and we were driving home.

Great customer service by my Salesman Richard. He was very knowledgeable and shared different options available to me. I would definitely recommend his. Great service Richard.

Very knowledgeable and helpful sales staff

Our sales person, Christopher Fischer was very helpful and had some great suggestions! He wasn’t pushy and very patient. We will be recommending Ashley as well as Christopher! Great experience!!

The staff were very friendly and easy to work with. They helped us in selecting our furniture and made the entire process easy and headache free.

The staff was very helpful. The process took longer than usual due to IT issues.

They call themself #1 jajajaja what a joke. Worse customer service i had every experice, i been buying from Ashley for 24 years and who ever is running that store now is doing an awful job. I pay for the furniture with my debit card, they lost the payment, never called me to tell me that, i had to call to find out what was happening with the delivery, thats how i find out that i still had a balance and that my payment was not showing. But good thing i got my receipt. 2 weeks later and 7 calls and 2 visit. They finally said the $$ was lock. What ever that means. They alway said ( i will call you tomorrow to give you an update after each call and visit) never did!!!! its been 3 weeks and no one has taken the time to explain what is going on and apologize. At this point as much as i like the furniture, I just want my $$ back and i want all of it. DO NOT EVER PAY THEM WITH YOUR DEBIT CARD. YOU WILL REGRET IT.

Easy delivery scheduling. Good delivery service.

Anastasia was so kind and helpful! She made a stressful experience fun.

TL;DR: Use the website instead of the store. I love my couch and my experience picking up with the warehouse was great. This review is for the store. I purchased a large sectional. When signing paperwork to complete the sale, I alerted the young man helping me that one of the pieces was incorrect. He insisted I was wrong and despite my protests and showing him photos on the website, he refused to change it. Instead, he told me I could open the box and check it when picking up at the warehouse and then refuse to take it no matter what the warehouse workers said if it was incorrect. The store manager was standing a few feet from us throughout this entire exchange and not only did he fail to intervene or verify the piece but he raised his eye brows when I insisted it was the wrong piece. I gave up and went home. The next morning, I drove all the way back to the store and asked for help correcting the order. A co-worked walked back with us and confirmed I was correct and we redid the paperwork. It took an hour and a half including travel time. No one apologized. One piece was on backorder from the warehouse and when I didn't get a call from them, I called customer service and found out he had entered the order incorrectly. Luckily, customer service fixed it quickly. While I was at the store, the guy helping me also tried to tell me that if I purchased insurance, I would get back any amount I did not use once it expired. I asked if that meant the money would go back to the my card and he said, "yes." I only found out asking questions at the end, in front of his boss, that the "money back" would be in store credit. In the future, I would go to the store and look around and then order online. I ended up paying the exact same amount doing self-pick up with a store purchase as I would have using delivery from the website despite being told I was getting a "special discount."

Lamar was awesome and very helpful. I had issues at another Furniture place Legacy Furniture, which I dont recommend. And he stepped in to help me find what i was looking for. The service at Ashley's was amazing. I highly recommend Ashley's Furniture

Have purchased all of our furniture needs at Ashley the past 17 years living room sets, bedroom furniture, dining room. Staff super friendly!

My experience was fantastic at Ashley’s! We were greeted at the front but in a manner that didn’t make us feel pressured to purchase but instead help with information. The associate LaMarr was great and very attentive to any questions we had! I would definitely recommend shopping here!

Heads up for Xavier he is a good sells person,if he wasn't we won't have bought the queen mat. We know he tryed hard to sell us another mattress, but it was upto the BOSS she said NO. What really counts is we had good night's SLEEP thanks to all, Xavier keep up the good work thanks.

I have bought all my furniture at Ashley and always will. Great place, great furniture, and knowledgable staff.

Very nince sales person.

Had a really great experience working with Sayra.

i bought a sofa and chair. Sales personnel helpful and knowledgeable. However, store's policy keeping cost of shipping until almost complete conclusion of sale seems very underhanded to me as prospective buyer. After I agreed to buy furniture was informed that $360 would be added for delivery fees. So alleged 20% sale discount wiped out by alleged delivery fees. I have never been charged anything like $360 for sofa and chair delivery from a furniture store. Very expensive and bad surprise. Very coincidental that 20% discount for alleged last day of sale very close to very high delivery fees.

Sales rep was awesome

Best customer service!! Thank you to Charlie Frye really knowledgeable, answered all my questions when asked, helped choose the best furniture. I would definitely go back to her when shopping at Ashley’s!!

Great attention from Charlie who is an expert in the mattress department. She profesionally got my needs covered, provided options, and finally answered all may questions with attention to details. I recommend this store for all your furniture needs.

Anna was very helpful and informative

DON’T BUY HERE. Bought a tempurpedic mattress and was told that I have a 90 day trial. Did not like the mattress because it is too hot. Went to return it because we were going to go back to the doctors choice. Was told that the mattress could only be exchanged for something of equal or greater value. Don’t ever buy from a company that doesn’t believe in their products enough to allow returns. The store manager Jason is very condescending to woman when he tries to explain policy. Basically told me they are too big of a company and they couldn’t do anything for me. That I don’t know how business works and if they accepted returns they would go out of business. He tried to act like I didn’t know anything when I told him Walmart, Costco, and Amazon are bigger businesses than they are and still accept returns and they still manage to stay open. We have bought a lot of furniture over the years from Ashley and we will never by from this company again. They need to actually get rid of everyone there because they are useless and can’t help you with anything. They should just have a cashier at the front the checks you out with a sign on the door that says All Sales Final. Other than that you have to call corporate anyways, so why the sales people? They could save a ton of money with online sales and a return policy.

Always great service

Good selection, prompt and courteous service.

Great experience!

Friendly, professional, knowledgeable, and not pushy. Good quality, good selection, good prices.

Ashley staff were very helpful in helping us pick out our couches and we're very knowledgeable when it came to answering any of our concerns. when it was time to deliver, the Ashley staff kept us informed of when to expect our delivery guys , they were very friendly and professional came in got it set up and finished in no time, would highly recommend this store.

Blessed 🙏 place for all Furniture items, Delivery needs to focus on The correct days, address and Communication.

I spent almost $4000 total including a $1600 mattress that they didn’t tell me that was an inflatable kind. They installed it and I went the next day to sit down on the side of it like I was getting into bed it gave out and I fell on the floor and injured myself. There is no one at the Albuquerque store. That’s really in charge to see that the customers are taken care of properly all they do is tell you to call and try to get some help , when you reach them, they want you to jump through a bunch of hoops to try to get hope also. i’ll have to call them again and ask him we’re on the site to go to to try to get some help

I was pleased with how the experience went. The selection was good and the salesperson was friendly. Very easy to work with without being pushy.

Sara was an excellent help! She was knowledgeable, efficient, and a pleasant person to deal with. I had an enjoyable experience shopping there.

Glen delivered my sofas today with another person. Both were very professional, they set everything up quickly and no mess at all.

Lamarr was amazing!! He helped us with all of whatever wanted in our living room furniture. Lamarr was also very professional and answered all of our questions.

Never buy from ashley furniture store... 3 weeks ago I bought a dinning room and when they delivery I noticed that 4 out of 6 chairs were wiggly and one had a crack in the leg ... I went to the store to complaint and they told me I need to claim by phone and send pictures by email.. and they will resolve my problem when that shouldn't have happened and I wouldn't have to struggle when I paid for the product that would arrive assembled right 😡😡😡

Great customer service. Charlie provided an exceptional experience. She provided us with options and we ended up with what we needed and wanted. Thank you for making us feel welcome and for helping us with our needs.

My experience was great. Rachael was wonderful. Very patient, informative and efficient

We had a very good experience. Staff was welcoming and very informative. Our needs were met.

Excellent customer service from Chris. He got me what I needed at a price that worked for me.

I had a wonderful sales representative Anastasia Garcia. She took her time with me and helped me find the furniture l was looking for. She also helped me coordinate a beautiful area rug to go with my furniture. My experience was wonderful and will continue shopping at Ashley's Homestore. Thank you Darlene Allen a satisfied customer.

Staff was quick to let us know they were available but let us browse and look as long as we wanted without interruption.

Excellent service! VERY, VERY helpful! So pleased! Love my chair!

Great experience, will definitely shop there again. Thanks Tag

Went to Ashley's to refresh my living room. There staff is knowledgeable. They have many options to choose from at a reasonable price. I would highly recommend Ashley Furniture.

The worst customer service ever I will never suggest to anyone to go to Ashley it was a nightmare don’t pay cash cause it takes 10 days to get refund by mail I don’t give any stars but can’t post this without one. It was suppose to take 6 weeks to get a recliner delivered and I was told by T-Bone it would be a week . They never called or texted to tell me I had to do all the calling also they have no where to complain to like corporate number

We became convinced after the bed fitting that it was better for our health to choose one of their best.

The person that helped us was really nice! Whole process was easy and simple, no rush or pressure. S/O to Charlie you amazing

Nice people, very helpful. Pleasure doing business.

When I first arrived I was greeted by Jason [Jarvis]. He was very friendly, kind, courteous, and charming. He explained where I could find what I was looking for in the store. He wasn't very pushy about me buying anything and worked with me in finding information on what was available or not. He showed options of different styles and was knowledgeable about the brands. Very helpful and explained everything. I left the store with a purchase.

Not to good for the older crowd

We ordered our sofa yesterday and were treated well and fairly by Richard, the salesman. He showed us options and asked us the right questions to help us pick the right sofa. It won’t be delivered for two weeks so I can’t comment yet on the product, but the service was good.

Purchased some coaches and it was fast and easy!! Can't upload pictures yet as delivery will happen in a couple days!!

Had what I wanted, super helpful staff, got me a great deal on my purchase!

Syra, was fantastic, professional and a pleasure to work with, will go back just because of her!!!!

Have nice furniture that is decently priced. However, the salesman was awful.

All went well at first but after spending $3,000 at the store they never processed my order and I was without furniture for a big event at my home and three weeks without furniture. No offer to pay for delivery nothing but I’m sorry for the inconvenience. Spend your time and money elsewhere.

It’s been 5 days and still no communication from Ashley on approximate delivery window.

(Translated by Google) Very friendly and excellent service (Original) Muy amables y excelente servicio

Excellent service, very helpful staff

Very quick and professional delivery

Good knowledgeable folks no pressure to buy a good assortment to furniture Good prices also 👌

Outstanding experience!! Our salesperson, Richard, was patient and courteous. Not high pressure but helped us find more things than we expected we would in one trip. We will return.

They really know how to pass the problem on to other departments! I ordered a sectional couch with extra pieces, Upon delivery, the delivery driver said I had 72 hours to make any returns or report any problems. The couch is too big. I wanted to return two pieces., Call the sales manager at the local store. He’s like just call customer care. They’ll take care of it, Tell him it’s too big for the space and they’ll approve the return . Call customer care, sorry ma’am you should’ve refused it at time of delivery. There’s nothing we can do. It’s our policy. They refused to take the extra two pieces back less than 24 hours when I was told I had 72 hours . Just terrible how they treat people one employee will tell you one thing the other will throw policy in your face!! Never again !

The service I received from Christian over several days of shopping at Ashley was exemplary. He gave me lots of time to wander, look and think, but he was available to help whenever I needed him. He was personable, knowledgeable, and fun! I enjoyed the whole experience and will definitely return to Ashley Furniture. Thanks, Christian!

Quick easy friendly explanation. Taj was super cool!

Great customer service from Chris! We will be back again! Thank you so much 😊!

Christopher was very helpful and effective. He won’t disappoint 👍

Excellent experience and service. We explained what we wanted. Christian showed us some really nice options, answered our questions and stood back and let the Ashley product sell itself. Nice sales work. We found exactly what we wanted in the price range we thought reasonable. Good quality at a rational price.

Crappy and cheap furniture that I paid a pretty penny for. I'm super disappointed with the quality of the furniture I purchased. I was expecting quality for the amount this furniture cost.

Charlie was great. She treated us like adults during the buying process, which not all customers always get in the sales world.

Rachel was very helpful she showed us a lot of sofa sets and took her time with us she was exceptional.

Wide selection of everything. Crystal was very helpful.

Friendly staff Cesar was very helpful I love the couch and the price I got it for

Return a piece of furniture that wasn't able to work, 2 months trying to get them to acknowledge that I didn't receive the furniture and issue credit. Basically crooks, they don't answer the phone, sales guy refuses to call back, horrible customer service! The response below from their customer service and waiting 30 days still haven't resolved the issue. I assume this business practice is pure fraud and if they employees misplaced, stole or misappropriated the furniture. I will not be chasing them to clear this up. I guess that's why lawyers make commercials for dealing with shady people.

Update: as of 03/12/2025, the claim process seems like a scam. Called the numbers as instructed in the comment, and was told to submit the claim like the first one, but chose “repair”. I did and was told to wait for 2 business days. After the 3rd day, an email requested me to send “product series” which I provided 2 times in two separate emails (although it was provided while i submitted the claim via chatbox). I have not heard anything till I followed up and was told "no further information provided". NEVER BUY AGAIN FROM THIS COMPANY. They took your money, delivered junk product, and pretend to have a "claim process" to satisfy you, but what they do is fooling you around with that process until you loose patience and give up. $1000 worth sofa deserves much better product and the customer service There is a piece of redundant wood under my sofa, I called the customer service number to ask if it’s kinda non-conformity on the product, but was directed to submit a claim through their chatbox, I went to whole thing and was offered $86 gift card, then $56 refund, and repairing. I chose none of those my main reason is to find out what is going on with this product before I can decide the solution. The chatbox is close and says “sorry”. Its not great idea when the company keep using this technology for customer service, instead of talking to real person. If the product is in error, $86 gift card or $56 refund seems too cheap to me. I am not satisfied with the post- purchase customer service at all.

Excellent customer service!

Richard Rivera was amazing to work with, he was very patient explained all and told us to take our time! We walked through the entire showroom till we decided what we we loved! Richard was never pushy throughout the entire process! Definitely be back highly recommend!

Excellent customer service syra(spelling) was great made the process easy. I love your quality that's why I choose you again. Thank you

The salesperson was very helpful and patient with me. I initially purchased an expensive power reclining sofa, then reconsidered after I got home so the next day I called him and changed my order so I could have multiple pieces of furniture and he accommodated. My only complaint or critique is the chat bot does not understand when something is being picked up and when something is being delivered so I’m getting constant text messages from Jenny the chat bot requesting me to pick up my sofa that is set to be delivered.

My wife and I were greeted by a salesman named T-bone when we walked in. Our intention was to purchase a dining room set. T-bone mentioned a president day discount, march madness discount, cash payment discount and another he could give. We found the set we really wanted for $1500 and were ready to purchase however, T-bone came back with three prices all of which were more than the price on the table. Long story short, he gave us a final price in the neighborhood of $1200-$1300 got up off the chair and walked away as if both the offer and us were an inconvenience and didn’t exist. He was a very rude and horrible person. We left confused and upset without getting the dining room set we wanted.

our sales person was awesome.

Very friendly staff!!Very helpful,and knowlegable! Thank you!

I’ve bought from Ashley many times but this time was a bit disappointing. I don’t like to be followed throughout the store. I understand your salesperson want to be near for questions but being stalked is uncomfortable and annoying. We still purchased from Ashley but our experience was less than great.

Chris was great. He was friendly, not pushy at all and very knowledgeable.

Our sales rep Crystal. In Albuquerque, off Paseo Del Norte was awesome. It's great to have such professional and curtious customer service. Very rare these days. And not feel pressured In any way. Thanks mujer!!👍

Sales lady was very knowledgeable and helpful!!

Cesar was very professional, polite and very helpful which made for a very pleasant shopping experience!

It was fast easy, and very friendly staff, with a wide selection of inventory to select from

Great experience Mike

Very very very frustrating to deal with as far as delivery services go. Everything I order from here is rescheduled numerous times. I was supposed to receive a bed 2 weeks ago and was told to make sure my bed was moved before the delivery so the delivery team could set up the new one…. So I got rid of my bed the day before. Only to find out the following day my bed did not get delivered. I was then told my bed would be delivered today. Only to now find out that the soonest it can be delivered is in a month…… and that is IF that happens then my wife and I will only have had to sleep on the floor for 5 weeks straight because this companies ability to coordinate and provide accurate information is basically impossible. The furniture quality isn’t bad, however, the process of receiving it is a complete and utter nightmare.

Good prices that encourage repeat business. Prices are good and furniture is comfortable and of good quality. The sales team is friendly and willing to work with you on pricing and financing. We are repeat customers and will probably continue to go there for our home furniture wants and needs

Ceasar was helpful but didn't push us. Provided the needed information and let us take our time in making a decision. Very positive experience!

Saleswoman was awesome. We told her what we wanted and she showed us a couple of things on the way to what she knew we would like and it was perfect! I had a very pleasant experience and will definitely be returning when I need furniture.

We had an excellent experience at Ashley's Our salesman Ceasar was very knowledgeable and great to work with.

Justin was very helpful, and I found something I think I will love in my home!

Lack of communication by the sales rep. Tried adding on protection without communicating with me. Seems aggressive and frustrated when I asked to price match online pricing and remove protection. Aggressive sales tactics will probably have my shop else where in the future.

Complete lack of transparency when trying to make a claim for repairs. I would avoid this place like the plague. EVERYTHING is handled on the corporate level. If you want personal service you’re not gonna get it. Save yourself the heartache and go to the Amish Connection instead.

Jason and team were helpful and got us in and out in under 30 minutes! I had my eye set on a particular sofa which made it easy but they outlined the pluses about the couch. And it was cheaper than ordering online!

Our salesman Taj was excellent! He was kind, patient and honest with us.

Cesar was so helpful and great to work with. All the furniture we bought was great. There is a huge selection of items.

I gave the salesperson information on the couch I want and I bought a couch in 30 minutes. It will be delivered in 2 weeks.

Well Anthony could have been a lot more helpful just sat on the couch and had us come over to him. And less time talking to the ladies. I like Ashley’s and was disappointed with that kind of help or lack of.

We decided to buy a mattress for my daughter because the brand she uses has fiberglass in it. When we asked if the mattresses have fiberglass, the salesman had the "sleep expert" came out. He said he had never heard of that before after being in the industry for 20 years. Relieved, we decided we were gonna go ahead and purchase a mattress. Thankfully I did a quick google search before processing the payment and found that Ashley has had lawsuits based on fiberglass. So either the "expert" doesn't pay attention to his field or he straight up lied to us to get the sale - putting our child's health at risk (actually our entire family's health at risk since the fibers float through the air). We won't be returning.

Great customer service! Very personable.

Anthony was very friendly and helpful, he knew exactly what I was looking for

Salesperson Christian was great! His trainee Justin was too!

Awful business!! Do not take care of their customers at all. Terrible practice. Take your business to MOR funiture

Charlie was our salesperson and she was amazing! I loved the fact that she wasn’t pushy and didn’t linger around while I was shopping but was available for any questions I had. She was patient and explained everything very well. She was knowledgeable about the product we were looking for and was able to help us make a decision. I enjoyed this shopping experience very much!

Excellent service Anna was so patience and helpful!!

Lamar was incredibly helpful and knowledgeable, guiding us through the process of selecting the perfect pieces for our home. What stood out the most was how he took the time to understand our needs and preferences, which made a significant difference in our decision-making. His suggestions were spot-on, and he even helped us visualize how the furniture would look in our space. Thanks to Lamarr, we found the perfect furniture that fits our style and budget and he was so patient!

Sales person just was awesome!!👍🏽🫶🏼

We came in with an idea of what we wanted already, but couldn’t find the original sofa we saw online. However we looked around and found something comfy that we liked. Nobody greeted us initially or offered to help, though there were many salesmen around, but then we saw Jeremy M. and he was very friendly and helpful. He got us taken care of quickly and we loved his upbeat attitude! Would definitely seek him out again next time we are looking for furniture.

Went in looking for a couch and found the one we wanted. Gentleman who originally helped was busy with another guest so Cadar stepped in and was a great help in finalizing our purchase

No sales pressure, just helpful people Furniture of good quality and arrived just when the scheduler said. I was able to follow the driver’s progress through out the morning. Took very good care of my home. Took away their trash.

Anthony Montoya was an excellent sales person today. He provided us with details about the purchasing of the sofa and told us about the discounts available and encouraged us to get the Ashley’s credit card, which it was very helpful in order to do the purchase. Mil gracias Anthony por todo!. Alida Davila Larrichio

The Ashley team was very helpful, professional and knowledgeable! Chris and his gm Jerry worked with me throughout the whole process! Ty very much!

We recently had the pleasure of working with Richard Mondragon and I wanted to share my positive experience. As a first time homeowner, Richard made the entire process very smooth. He was attentive, patient, and very knowledgeable. Thank you!

Purchased some furniture with the help of Rachael!!

Our salesman Chris was infinitely patient, professional and kind. He was attentive but never pushy, and quite knowledgeable about each piece of furniture we were considering. We recommend Ashley Furniture, and Chris, without hesitation! 5/5⭐️⭐️⭐️⭐️⭐️

Great experience. Edwin was super helpful.

Anthony was great. Helped us pick the right mattress for me and my wife! Took the time to help us get in the range of payment as well and was super patient with us as we had a curly haired kid running around lol. We will definitely be coming back again and soon at that, so thank you, ashly furniture for having an employee like Anthony to help us pick the right items for us.

I filed a claim on my warranty and it was very quick and professional. Ashley had great service and Chris was very friendly.

Very friendly service

I love how the chair looks however approximately 2 weeks after it had been assembled and barely used I noticed both rear legs had become dangerously loose. After looking closely at the only way they could be assembled I determined there was no way the legs could be securely attached due to defects in leg construction as well as incorrect placement of pre drilled holes. I have not made contact with anyone regarding this as I just noticed this yesterday. Will call, email and send photos on Monday. I sincerely hope they will provide a replacement as the chair in it’s current state is useless.

T-bone was awesome. Highly recommended

The staff was very knowledgeable and kind and very patient... answered every question I had and not pushy at all... highly recommend them!

The salesman I dealt with did not tell me I had to pick my mattress up at the actual wharehouse and then I kept on getting all these texts from Ashley about when and where to pick it up. Way too much contact!!!!!!!!

I cannot say enough good things about Mellisa and Kelsey who cleaned my house today. This was the first time deep clean and I could not be more pleased. It was a huge amount of relief off my back because my vacuum was just not getting up the pet hair in my house and I was afraid it was going to start clogging my vents. I have a pitbull and a cat that shed a lot. I will definitely be using your service again and hopefully I can request them.They worked hard! You should value them as employees.You are so lucky to have them! I don’t know if your company gives raises to your employees but these two women definitely deserve one!

Cesar was the bomb very professional and knowledgeable loved his service will keep going back because of him!!!!😊😊😊😊😊🙏🙏🙏🙏

Had a very good experience and friendly experience

It was a wonderful experience. We were attended to with great respect. The price and discount was nice.

We came looking for a specific couch, and we found it. It looks even better in person. Ana helped us with our order. She was very helpful and professional. It was a great experience overall. Excited to get our couch!

Crystal was very welcoming and helped me a lot since y was indecisive.

Crystal was very helpful and efficient. She was cheerful and respectful, and answered questions knowledgeably. She made our purchase easy and pleasant.

Crystal at Ashley in Albuquerque, NM was an amazing sales rep. Helped with or decision making, wasn't pushy, very knowledgeable, and was incredibly sweet. Made me feel really great about my first Ashley purchase!

I was double charged for my purchase because their system(tablet) died mid transaction. They assured me the first one would fall off my account because the full purchase hadn't completed. Instead, I now have 2 charges on my account and Ashley claims to only see one charge in their system. Now I have to dispute the charge through my bank. Between this and shady sales tactics, I will never return.

If you have damaged furniture and try to return it Ashly's policy is to give you the run around. I received damaged chairs and table.. I had to assemble them.. It took 20+ phone calls, emails and texts before the issues were resolved. I first tried to speak to the manager at the retail store and he refused to talk to me. He handed me a sheet titled GRT (guest response team) which included there basic warrantee and a phone number that you must call. It also included a website that did not exist. I called the number and after about 30 min. I was connected to a A.I. application. Then I was finally connected to a actual person. Then the nightmare began.. I was forced to submit photos of the damage and then they started email and text negotiations. This went on for several weeks. They sent forms via email titled "Dufresne Spencer Group" with transaction numbers that included 9 digits. They were vague instructions for return and delivery.. I was finally given a replacement chair. That was delivered to my home assembled. They also delivered a replacement table that would have required assemble by their "white Glove" team. The table had damage that was worse than the one I already had. They gave me $50.00 to just keep the original table. Bottom line is if the manager had just spoken to me instead of handing me the GRT sheet we could have resolved the issue with one visit a replacement chair and a $50.00 refund to just keep the cosmetic slight damaged table. Instead they frustrated me and waisted two delivery trips that I'm sure cost them way more than what it should have.

(Translated by Google) It was a very good experience! Sayra helped us with any questions and found the room I wanted! (Original) Fue una muy buena experiencia! Sayra nos ayudó con cualquier pregunta y a encontrar la sala que yo quería!

Excellent customer assistance. However, the online pricing was $50 cheaper than in store with no real explanation as to why that was. I did receive a good discount for their Presidents Day sale, though. It just made it a little less than completely satisfied.

Mo was friendly and helpful. He gave us such a great deal that we didn't bother looking anywhere else. We're excited for our furniture to be delivered! Thank you Mo

Wonderful Sales person Jeremy was very helpful and friendly!

The sales person Muhammad was very helpful in better picking our dream mattress.

Very good customer service

Edwin was able to identify the bed frame I was looking for and helped me quickly and efficiently

Knowledgeable staff, easy to work with

Anthony did a great job! When we walked in he said they were having great deals for it being the last day of the month. We'll boy he wasn't lying he gave us a great deal we couldn't believe such an easy day picking out a living room set. We shopped many places and hands down best service and price available every other place was more than double the price. Go and see Anthony he will help make a deal for you!

Low key. Great help from “T Bone”. Price matching no problem

Efrain was truly knowledgeable and professional. He made this business transaction smooth and easy.

Christian was great help with helping me decide on a couch and the process. This will be my 3rd set of couches from Ashley’s.

Had a very nice experience at Ashley's. Muhammed was very nice and was very helpful. All together purchased a sectional, table/chairs and a tv stand. Very happy with my purchase!

Was able to buy a couch fast. Edwin helped me out and I found a nice couch for a great price

Hiram was a great associate and made the visit great

Charlie was fantastic. She was patient, knowledgeable, and efficient.

I purchased a new. hybrid Temperpedic mattress, yesterday, with no interest financing! I got to lie on the mattress, almost two hours, and it felt better than the seventeen year old foam Temperpedic mattress, I’d had before! It was a great experience, replacing the previous mattress! Thanks, Mohammed and Anthony and Richard (the son of my home health nurse), who will earn commissions from my purchase!

T-bone helped me and he was great. Very knowledgeable. He made the process very easy and smooth.

EDIT: The reply Ashley gives is proof of their incompetence in customer care. They do not do anything to help except provide a phone number to their customer service as if they aren’t the ones who are the entire problem. If I could give zero stars I would. I have had and unresolved warranty claim since May 2024, only 6 months after receiving our couch. Despite my patience and numerous attempts to resolve this issue, the lack of communication, follow-through, and effective solutions has left me thoroughly frustrated and dissatisfied. To summarize my experience: 1. Initial Purchase Issues: My dissatisfaction began with less than poor customer service during the purchase process in August 2023. We were ordered the wrong couch and the Ashley store in Albuquerque was almost no help and the manager there was extremely rude when we inquired about the status of our couch (we had a date scheduled for delivery to which I took off of work for and it never showed up and that evening the status of the delivery showed cancelled) I understand things happen and sometimes the wrong products get sent. That wasn’t the issue, the way I was treated after the fact is what made me so dissatisfied. We finally reduced our couch after 2 months after we ordered it. 2. Warranty Claim: I filed a warranty claim in May 2024 for a couch that, despite being just 6 months old and is hardly used, has multiple structural issues. Sitting on it causes it to collapse and sink, and the pull-out mattress mechanism is faulty, it crashes when you sit on the couch. The literal first time we used the pull out mattress we experienced this problem. 3. Ineffective Repairs: After months of waiting, I received replacement cushions that degraded almost immediately due to the failed mechanism. Months later, December 2024 a technician-installed mechanism which immediately failed upon installation. I was then told Ashley would be in contact with me to find a resolution and I have yet to be contacted by them. Aside from telling me more cushions are about to be delivered. I guess their solution is going to just send new cushions so they don’t have to do anything. 4. Lack of Communication: I’ve made over 15 calls to the warranty center, only to receive conflicting information. I was repeatedly told that parts would arrive within days, only to later learn they weren’t even ordered. I have been told I have no choice but to wait. Most recently, on January 16, 2025, I was promised a supervisor would contact me within 48 hours, yet I’ve heard nothing six days later. On January 22, 2025 I called customer service again and after nearly 40 minutes of being on hold with a representative I was told that the couch is no longer under the original warranty and I will have to contact the extended warranty provider. I was told the warranty expired in October 2024, 5 months after the first call to the warranty department to make the claim. This is really what caused me extreme frustration as this has been an ongoing issue since May 2024. Because of Ashley’s inability to solve a problem it is now thrown on me? Ashley didn’t do their job so now it’s not their problem? After explaining to the customer service representative that the same issue is occurring after the new mechanism was installed he said it is a new claim and that I will have to send in pictures or videos showing proof of the issue, which puts us right back to the beginning. For over seven months, I’ve endured broken promises, misinformation, and no resolution despite paying for the extended warranty. This has been exhausting and has undermined my trust in Ashley Furniture. As of today 1/28/25 (nearly 9 months after my first issue) I am yet to have been given a resolution. I hope anyone that reads this takes their business to another store.