Ashley Store Albuquerque, NM

Exceptionally friendly and courteous! Received a great price and expected delivery is very convenient.

Store was clean, Christian greeted us we came in, directed us to what we were shopping for. He was quick to respond to us, and made our transaction easy.

Fantastic, non-pressure filled experience. Went to get ideas. Two hours later, left the store having experienced fantastic customer service by Chris and a brand new living room combination. Clear, direct, pricing and communication led to the purchase.

Fast, professional and very friendly. will be back

Great service and my sales person was extremely helpful and patient. The only grip I had was that my desired color was not available.

Had a great time testing couches, and finding the perfect set for my home. Anthony was patient and helpful, and even helped us find a great deal. All around a great experience, and I'll go back again.

Richard at Ashley always makes my experience awesome and so easy! But can you get better internet speeds please waiting for the applications to load was the worst part, but I got to tell a stories about my life and was making everybody smile and laugh so that was enjoyable but other than that definitely need faster Internet and a thumbs up for Richard and Judy for acima leasing!!

No pressure, patient salesman, good product.

Great service, fast and efficient

(Translated by Google) Thank you for your services Taj was very kind I appreciate your help I chose a nice sofa (Original) Gracias por sus servicios Taj fue muy amable agradezco su ayuda escogí un bonito sofá

Crystal was a great host, her support and kindness made the whole experience joyful! 🙏🏽

Absolutely amazing experience. We found a couch we absolutely loved, and never felt pressure to buy! Can’t thank Lamarr enough for his help!

Our sales person was Crystal Linn she was friendly,helpful and a great eye for for what we were looking for. Highly recommend her to other customers.

The store is well laid out and the prices are very fair. Edwin is an excellent salesperson.

Jeremy Maskrid was phenomenal to work with. I would buy from him again.

My sales associate Tony Gambia has great product knowledge but also makes comfortable. Management was personable and great to work with. Highly recommended.

Great experience from looking to buying … Taj was the best

Excellent customer service! Highly recommend

Very knowledgeable salesman.

Great experience. Our sales person was very professional and knowledgeable. He was not pushy and let us set the pace. We purchased a bed, dresser, couch and kitchen table. Fast, easy and comfortable. We will purchase from Ashley in the future. Highly recommended.

Donica was a tremendous help in assisting us. She is friendly and knowledgeable. She allowed us to make our own choice in selecting a bed that fits our needs. We give her 5 stars ⭐️ and would recommend her to anyone needing a bed.

My experience while shopping at Ashley Furniture was fun and relaxing. I was able to browse at my leisure and get the assistance I needed when I had inquires and when I was ready to make my purchase. Working with Charlie was great throughout the entire process. “Thanks Charlie!” — Terri

My experience was great today the guy that helped was the best customer service thank u very much he helped me alot with alot of diffrent offers

Staff was just the right amount of helpful.

Excellent service great product

I purchased a new bedroom set on black Friday and it was delivered the following weekend. The dresser arrived broken and when I called to inquire I was told to put a claim in and replacement parts would be sent. I explained that I did not want replacement parts for a brand new dresser. It has now been 5 weeks, with 2 different trips to the store to speak with local management and district management with nothing being resolved. I called again today and spoke with customer service regarding the ongoing issue and was again told that I needed to send more pictures. Customer service also informed me that she did not see notes pertaining to the issue when upper management said they would have someone call to schedule a pick-up of the old one and delivery of the new one. I am now paying monthly for a piece of furniture that does not function. I will never again buy furniture from this company as they clearly don't know how to run a business, and hire incompetent lazy people.

Had a great experience walking through and looking at potential pieces. The staff was great and even accommodated me and my children providing water and balloons to keep them entertained. I was also able to find my dream couch for my new home. Will be back and for my other pieces!!! Karina was a great help!!

I had a great experience there, Chris helped us out with everything and was very patient with all of the questions we had. We ended up getting a great deal on our picks.

Our Ashley assistant, Donica, was wonderful in helping my wife and I determine the best mattress for our sleeping preference - very knowledgeable and patient!

Lots of choices to look at. We really appreciate that we weren’t hounded by the sales team. We were shown some examples of what we’re looking for and were given ample time to look and think about our choices.

Edwin Rio was super helpful but was not pushy. He gave us the space to make a decision on our own. Edwin being bilingual is an added plus as we could talk in either language at any given time. We walked out with a new sofa and loveseat!!!!

Do not believe them when they give you a delivery date and then confirm the same date by email. Two days later you'll find out you're waiting three weeks or more.

We went in looking for some furniture with two(2) recliners being 1st on the list and Muhammed helped us and we couldn’t of been happier with his patience, knowledge and honesty. We not only left with the recliners but we have identified the additional furniture we’ll be back for. Thanks again Muhammed and we will be seeing you soon…..

No high pressure salesman. The young man I dealt with was a joy to work with. They had a nice selection to choose from.

Ask for Christopher! Very knowledgeable and helpful....

So I have finally received all sofas I purchased. However I have never received the battery pack for the electric recliner sofa. In fact, no one will return my calls or texts. The number provided in the store responses is to an automated system only. One respondent suggested I come to the to pick up the item. When I purchased it, I told them I’d take it with me. Turns out they don’t stock them at the store. Why not just get me the battery pack? Could it be that hard? What is it called when you pay for an item and they don’t get it to you?? 🤬 Update on the update! Big Sigh. Note the loss of stars. For some reason the process of efficiency eludes the folks at Ashley & their delivery service DSG.for the life of me I do not understand why my sofa sits in the warehouse undelivered while the other gets delivered. First I’m told it’s coming in from Houston, on wait no - it’s really sitting in the Albuquerque warehouse. No reason why it can’t be put on the truck to be delivered last Saturday with sofa #2. Oops! No one told the drivers it was supposed to come with. Finally a manager tells me that if there is anyway he can get it to my house Saturday he will. Well, talk is cheap - never came and he never called back. So I am still waiting for my sofa that was supposed to be here January 3. I also purchased a battery pack for my electric recliner sofa. Bought and paid for. It too was scheduled to be delivered on 1/18. Not only don’t I have it, but it’s no longer listed as an open order. Did someone else get it?? Delivering furniture is not rocket science or brain surgery, mistakes can happen without people getting killed. Logistics can be tricky. But getting 4 items to one address at the same time does not seem very complex to me. At this point I’m not expecting excellence or even competence ( those ships have sailed). I’m just looking for the furniture I paid for to get to my house. they say you get what you pay for. I have not gotten what I paid for and I feel I deserve better service than what I’ve gotten Update: Escalation process is underwhelming - no call back. But I contacted my salesperson (ER) and he followed up and learned the reason for the delay was that the sofa arrived damaged at the warehouse and had to be replaced. Why customer service couldn’t or wouldn’t say that is something I can’t understand. Fingers crossed the both come a week from tomorrow as promised. Later I learned ER worked my problem on his day off. Thank you - I was pleased & surprised that you went out of your way for me. I upgraded my initial rating from 2 to 3 stars pending arrival of my furniture. Original post: I purchased 3 sofas mid December. I was told the first sofa would be delivered 12/26. When reviewing the BOS I noticed the description of one of the sofas was incorrect but assured it was “just the picture”. Actually, the wrong item was listed. After a second correction it arrived - after the promised date but within reason. The second and third items did not fare as well. After some back and forth I was told that my sofa-chaise was in the warehouse but they were waiting for the 3rd sofa to arrive. I requested that it be delivered the soonest possible day. The warehouse scheduled it for the 11th but it was changed (no idea why and by whom). I tried to escalate the issue in customer service but evidently the escalation process stops at supervisor and was refused access to a manager. I told the id accept the VO of Customer Service, but you know what happened right?? Now all that is left for me is to cancel the orders for sofas 2 and 3 and begin shopping again

Very disappointed in the quality of the couch and beds we purchased. Also, we were given an itemized list of discounts the day we purchased our furniture and one of them was missed on our final total. For months I went back and forth with the store and they never refunded us the money that they over charged us, even though they acknowledged they charged us an extra $700.

Found everything I wanted in 1 place features color and more

We were greated immediately when we walked in then given a few minutes to look around, shortly after we were approached in a very respectful manner by a knowledgeable salesman. Although it took us multiple trips and many hours to make a final decision on which couch to purchase Mike Garcia was very patient with us, answered all of our questions and provided top notch customer service, he even rearranged a sectional on the floor so we could see how the layout would work in our room. I highly recommend this Ashley Furniture location as it seemed all employees have a similar sense of urgency and knowledge level as Mike Garcia. They will definitely have our business in the future.

Worked with Ana on a mattress purchase. Very easy to work with!

Horrible customer service. They don't honor price match after they tell you if you find lesser price within 30 days they'll match or beat the price. Nothing but lies.

Anthony was very helpful. He helped get us all the discounts that he could find. He was very informative. We had a good time visiting with him.

Great year end sales and working with Anastasia was a positive experience. She wasn't overbearing, and she was very knowledgeable and helpful. We will be returning and will recommend!

Jerry the manager was outstanding and took care of my issue personally. He made my issue a priority and saw that I was completely satisfied. Great service. I will go back.

Professional and accommodating.

We were well taken care of! They checked in frequently as we explored the store and explained options for delivery and purchase in clear and easy to understand ways! I enjoyed my time there and bought my very first table!!

Salesman Richard Mondragon was friendly and knowledgeable about the living room furniture we were interested in. He worked with us to get the best deal possible.

Sayra was very courteous and extremely knowledgeable of the products I was interested in. She definitely made this experience quick and painless.

We were shopping for a new Living room set. Visited multiple stores. Ashkey had one of the best selections and what we were looking for. Service was easy smooth and excellent

The sales man wad very nice and made the process easy, got a new bedroom set mattress and box spring!

Absolutely terrible! The customer service person was very friendly, but when they offered me a 6 month payment plan through them, I didn’t know I was signing up for a credit card! There was no mention of that whatsoever. Only after they told me that my credit check came back good and I’m approved for it did they tell me…Very shady. Left immediately afterwards. At least give people a warning before you run their credit, even if it is just a soft pull…

Worst customer service I’ve ever experienced with the warranty. Bought a couch in May part of it broke within 5 months. They refused to replace the piece. They told me it would need to be repaired in my house. Six weeks later, they ordered incorrect parts, cancelled, and “improperly scheduled” me multiple times for the repair. Don’t bother purchasing the protection plan. They won’t help you.

Made us feel at home even with our 21/2 year old running thru store! Sales woman was very accommodating.

Lamar was very helpful explaining all the information i needed as I was making a purchase over the phone from another state.

(Translated by Google) Very bad treatment of the customer and they steal your money, if they give you a damaged piece of furniture and you want to replace it or they deny you the refund and call the police to not return the furniture or the money!! (Original) Muy mal trato al cliente y se roban tu dinero, si te dan un mueble dañado y lo quieres reponer o el reembolso te lo niegan y llaman a la policía para no regresarte ni el mueble ni el dinero!!

Very clean and professional no pressure by the salesperson. Highly recommend

Prompt attention when we walked in! Excellent service throughout our experience!

Great service from the young man that helped us. Knowledgeable and very patient. Look for Chris you won’t be disappointed.

I had a good experience so far. Mohammed was my salesman. My delivery date hasn’t came yet and I’m hoping for a smooth delivery

It was fast and convenient and salesperson was very helpful and pleasant!

Customer service is bad and they don't follow up with the purchase of their furniture when you have issues or questions. Not good and will never go back.

Anastasia was super helpful and has a great sense of humor!

Very professional sales team with reasonable prices.

Salespeople was very helpful. Nice people, team effort, probably a good place to work.

Cancelled an order because we found the same item for almost $1000 less, they charged us anyway and can’t seem to figure out how to refund the money. The incompetence here is astounding. Edit: I have called, multiple times, I have called the store, I have called customer service. No one can seem to figure it out and no one can provide any form of written cancellation confirmation. But thank you for the public facing standard response that does nothing…

Crystal Linn was a great person to deal with!! Excellent customer service!!

Fast and good service!

Great service from Anastasia. Found what I wanted.

Was a great experience!

Worked with Anthony. He was a very capable and friendly salesperson. I would gladly work with him again.

Delivery drivers were very helpful and on time

Excellent service from our salesperson, no hard sell, knowledgeable and the product lines were upgraded from our last visit several years ago.

Great job! Expedient and courteous.

At this point of our transaction, it has been great! Sayri was terrific! Knowledgeable & very professional. She made the experience very pleasant. I had two gift cards that I wanted to apply & she worked with the 2nd one for awhile, but managed to get it applied. I'm holding a firm 100% rating until I receive our chairs. We're expecting them around Dec. 17th & that will be the determining factor, as well as their condition on arrival. Obviously, we're wanting them before Christmas & we told Sayri, who noted it in her comments. She feels confident they will arrive as expected.

Ashley Furniture Store just scammed me! I ordered a complete dinner table set, but they only delivered part of my order and tried to justify it with misleading information. The photo on the invoice was deceiving, and now I’m left with half of what I paid for. I want to return the entire set and get a full refund. I will NEVER do business with them again and will make sure to warn others about their dishonest practices.

Chris helped us find the bed we needed at a fair price and was transparent and down to earth. Seek him out. He was the best out of the 7 different places we went to.

Mom was looking for a new recliner so we went to Ashley's. We were greeted right away and the sales person showed us 3 options (per mom's request). She found the right one very quickly. In and out of store within 35 mins. Delivery scheduled for the 6th. I would recommend Ashley's.

Karina was friendly and helpful. I purchased a few pieces with her assistance and it was a breeze.

Our recent experience was quick and easy! We arrived with only a vague idea of what we wanted, but Charlie took the time to show us the options and help us find the perfect furniture for our needs. She also walked us through the many available options so we could make the best decision for our budget and needs. Definitely recommend!

Our salesperson Charlie was great! Super helpful and knowledgeable. Great experience.

Taj was a sweetheart he did not pressure us and let us look and was also available for questions if we had any. I do not like the pushy sales people we were asked about 20 times if we could be helped we kept sending them away. That’s super frustrating to shop when people are paid by commission. The staff was swarming us and it felt very overwhelming. Some staff also tried to take Tajs sale by asking us to switch, very unprofessional. We bought the furniture from Ashley and we were very happy with the purchase and Taj.

The young lady who helped was extremely nice and helpful! She was efficient and had very good understanding what we were looking for.

Very busy. Salesman helped us with a large purchase but didn't seem interested in helping us find some other pieces. Finally found what we wanted and couldn't find him. A little stressful as the time for % off was about to expire. Also feel the delivery charge is excessive.

Our salesman Mike was awesome!! Gave us a great deal and was very knowledgeable about the couch and loveseat we picked out!!

The parent company Ashley left us with a bad experience. I don’t think it was the local store’s fault. The parent company had disingenuous pricing for the modular sofa we were looking at. It was $850 for each end piece, left and right, that takes one armrest, but the armrests themselves were $500 extra. The salesperson apparently didn’t know that and quoted us a price of about $5200, then sent us an invoice for $7200. The armrest thing plus $1100 protection plan plus $500 delivery charge. This after he kept saying “don’t worry, I’ll give you the best available price.” And “today is $30% off for black Wednesday. “ and “I’ll get you the protection plan for free.” it didn’t look that way to us. We cancelled the order.

Muhammad helped us in selecting our recliners. He was well-informed and was not a high-pressure salesperson. We enjoyed our shopping experience.

Had a wonderful experience today at Ashley's. No pressure, great inventory, sales lady was very knowledgeable with their inventory and had several different styles of couches and loves eats for me try try. Am very happy with the couch I decided on. If you are looking for nice furniture at great prices, stop by there

We had a great experience with our shopping at Ashley's. Our experience with Crystal is excellent. She is friendly, she took time and made sure we were satisfied with the items we purchased.

Great customer service! Professional, and efficient ! Richard was great

Small selection of leather sofas was disappointing.

Two times that I was promised both my couches and only received the love seat. I was very upset since I have company coming for Thanksgiving and the manager was not compassionate about my situation. The sales folks need to be transparent with buyer's about furniture delivery. Very disappointed 😞

Crystal and Antonio were awesome. Made the process quick and easy. Very knowledgeable about the products and didn’t any feel pressure. Great experience and definitely will make more future purchases.

The best customer service!! Clariissa was awesome!

Very patient knowledgeable and friendly

Great customer service and support.

Walked in to look for a bedroom set and buy cash, walked out disappointed. Over priced and the selection is not that great. Sales person was ok. He was willing to help me but wasn't willing to go beyond after I told him what I was looking for. 🫤

Richard R at Ashley in Albuquerque was very helpful, courteous and got us taken care of quickly!

LAMARR DAMON helped us and he was great to work with, super helpful a patient.

We were extremely pleased with the service we received from Charlie. She was very knowledgeable and answered all of our questions. Very nice person. I would give her a 10!!

Edwin was helpful and awesome the best

Sales person Richard was amazing. He took time to show us what we were looking for he did not try to pressure me into buying something I didn’t want. He was very knowledgeable on the furniture. thank you Richard for all your help and God bless you, sir.

Jeremy was extremely helpful, knew the showroom furniture & was very polite & friendly! He made the experience of purchasing another bed go very smoothly!

the worst experience, you should not buy anything here, the waiting time is too long, the pieces arrive in parts and there are also missing pieces to be able to assemble the bed, I have slept for more than two months and counting, I still have one more month because the saleswoman Charlie, did not put all the pieces and after two months they want to add more cost for the missing pieces, not even the general manager seems like he could help, he only washes his hands saying call customer service which of course means waiting for hours on the phone without helping you with anything, just waiting a month for the missing pieces to arrive, and you cannot return due to store policy. On recommendation, do not buy anything there, because like us, they have us waiting almost 3 months and without being able to assemble my simple bed base.

My sales representative her name was Charlie she was very nice when I ask to let me walk n kind of get idea then I would get with her she did exactly that then she showed me a couple of different sectionals n I went with the second one n Charlie got the sale she was really polite n professional Thank You

Taj Bharwani answered all of our questions with patience. Would go again to purchase furniture from him

Crystal helped us out she is so awesome and knowledgeable. She saw exactly what my style was and matched me perfect! She got me the best deal possible.

Anna G was very knowledgeable on all the furniture she showed us. Bought a perfect power sofa that fits all of our needs.

Very simple and very nice person helped with my purchase. Thank you so much 😊

Great experience with an awesome salesperson Crystal Linn.

Great and helpful staff

I’m am very happy with my purchase and my experience at Ashley. The staff was friendly, and professional but not overbearing! The only frustrating thing I experienced was from the warehouse. My husband and I chose to pick up our purchase rather than waiting for a delivery. I received over 15 emails and texts from the warehouse within a 6 hour period to confirm and reconfirm our scheduled pickup!! I don’t know if that is an automated process but it was very stressful and frustrating. The actual pickup process was very organized and convenient.

I went in to buy a coffee table ASAP for a get together I was having the next day. I made sure it would be ready the next day. I went to pick it up and I could not pick up due to not paying the amount. Then called Ashley's who said my ID was not entered when I purchased, called store directly n no help no options to fax or email ID n now I will be canceling my order the only reason I paid for an overpriced coffee table is b/c I needed it tonight!!!

Crystal is amazing! That girl deserves a gift certificate to Betty’s day spa. Found me the perfect bed and nightstand and was able to get it so we could pick it up the next day. I’m 27 weeks pregnant with twins and's just moved into a new home and I couldn’t be sleeping on the ground. She is just wonderful.

I was not interacting with the Albuquerque store. I was having to deal with the company because this is the second time my electric recliner (part of a large leather sectional) has become inoperable. The first time, while it was under warranty, it was only temporarily repaired with a used part. It was never resolved. Now that too has failed. Of course now it is no longer under warranty. All I asked for was for me to pay for a new part and for technician. It took 5 phone calls and filling out an invalid form I was told to fill out. A total waste of time. The part is finally ordered, I paid for it. Now I have to wait to receive it. Then they will schedule a technician. From my first experience, that could be several weeks. I will never purchase anything from Ashley again.

i was able to look around without any pressure. When i found what i was looki g for it was quick and easy.

AVOID ASHLEY’S Furniture AT ALL COSTS Go to MOR Furniture for Less (super amazing customer service, both in store and during delivery, quick exchanges, and have made it right every time) Orlando (delivery driver) was to input the pictures he took and have our dining table exhanged, since he delivered it damaged, in which he noted himself, making us feel comfortable that he was going to do the right thing, however, he never did. It’s been 3 weeks of customer service giving us the run around that it will be resolved. Very poor service making it impossible to get an exchange. WE WILL NEVER BE RETURNING TO THIS STORE, and we have more bedrooms and an upstairs to fill, but MOR furniture for less will be our top choice, hands down! They delivered our bedroom set, mattress, couches and kitchen chairs. MOR Furniture for less has been absolutely amazing with their service, easy exchanges, no hassles! Go there and save yourself the trouble! Ashely’s just offers a gift card instead of fixing their mistake. Very poor way to handle things!

We had the Most excellent shopping experience. Clarissa was the best at providing information about each furniture item the purchase prices were great. Exception!

Chris was great sales person. He let me walk around and when I was ready to buy I made sure I got him to close the sale.

Salesman Chris was very helpful. Show us a lot of product and nailed it down to the one couch. We ended up buying.

Very helpful

We had a terrible experience with Ashley. We worked with Chris, who was very informative and resourceful. We purchased items in stock and were informed it would take two weeks to deliver them. We received a confirmation email on a Friday to confirm the delivery for the following Tuesday. We agreed and confirmed and made arrangements with our employers to be home during the delivery period. On the day of the scheduled delivery, we waited over three hours for the furniture to be delivered. However, no one showed up, nor did we receive any notice regarding the status of our delivery. I took the initiative to call and request a status update. After waiting 10 minutes, I was able to finally get through to an associate who informed me that our order had been delayed and we would have to wait an additional 2-3 weeks for the furniture we ordered. We did not receive any notice about our order being delayed after confirming our expected delivery. We were informed our sales associate was supposed to reach out and inform us of the delay. However, we never received a call or email from Chris regarding the status of our order. I would not recommend purchasing furniture from here, considering their poor communication skills and disregard for the customer's time and money.

It was easy

Great customer service. Jason, was very processional and had all the patience with me. I took a while deciding what I wanted.

Rachel was extremely nice and helpful!

They worked with us. This is the best furniture company in NM.

We were lied to by our associate on the delivery date of our order. We were told 2 weeks but found out 2 days later that the item is back ordered and is SIX weeks out. Had we known this information we would have shopped elsewhere. This isn’t the first time this franchise has lied to us about delivery. I don’t know why we chose to shop here again. This will be the last time we trust Ashley.

Pickup service was extremely slow at the Albuquerque warehouse. It appeared that there was only 1 employee assisting with pickups. 45 minutes of sitting and waiting

We had great customer service from Clarissa the customer service rep and from Donica the sleep expert when we were in the store shopping for a mattress.

Sharky furniture store. I will never again purchase from Ashley. I went in, in the beginning of September, and purchased a bed and a reclining couch. Total $2,700. I was able to pick up the mattress the next day with little confusion, and was told the couch would be in by Sep. 24th. The couch never came in, the sales girl Karina dropped the ball on that one..wonder if she still got comission🤔 and I was given the run around for about two weeks as to where the couch was. Each time I talked to some new manager, I think theres at least 20 of them that work there ( or way too many never the less) and they all made up a new excuse each time. Cause nobody seems to know what the hell is going on anyway am I right?🤷🏾. So I go in, in person, around october tenth, one month later, and talk to someone remotely competent by the name of Jason. He finally comes clean and says the order was never "billed" and the sales girl probably didnt know cause shes new. Right on, just give me my money back👌🏽. He says hes issuing a refund ($,1600) and I should see it in no more then a week. Well a week goes by and no refund. So, I go in person again and this time talk to another manager named Mike. Mike says he'll take care of it and that Jason just didnt submit the request to issue the refund to accounting (so Jason just didnt do it🤔? There seems to be a pattern on "just forgetting to do it" here). So I see Mike send an email IN ALL CAPS to this magically absent accounting department and he reassures me the money will be back in my account by Wednesday 10.23.2024...its thursday 10.24.24, more than a month and a half after the initial purchase and still no refund. Guess yall are just keeping my cash🤑? Alrighty, see you in small claims I supppse👩‍⚖️. Allen Colmenares

Staff is great very attentive and personable.

NEVER, NEVER, NEVER SHOP HERE IF YOU WANT QUALITY OR RESPONSIVE SERVICE!!!! We ordered a sectional and had a decent experience in the actual store, but no support afterward. Our sectional came in FILTHY and DAMAGED condition (no fault of the delivery people at all - the couch was unboxed and wrapped in the warehouse where it obviously was treated poorly). The delivery people and I took pictures the day of delivery and submitted claims. We were told in the store and by the delivery people that Ashley would contact us and send a technician to assess/fix the issues within 72 hours. No such luck. We have now spent the last month+ resubmitting claims, sending pics, emailing, chatting, and texting. No response until I gave a 0 for their review in their internal system. BUT...still no response for a tech to come out. They actually sent us fabric...to what? Recover part of the couch??????? And to top it off, they "don't accept returns," so we aren't sure what to do now. I usually only review in positive ways, but this one deserves the lowest possible review. HORRIBLE QUALITY, SERVICE, AND FOLLOW UP.

Service at the store and ready to sell good. But pickup is the worst experience i I have ever had. Gave wrong directions, no way to call warehouse, no answer to store for detail directions. When you finally get a response they say it close to a gas station. Drove around the area for an hour.

Your delivery scheduling is just awful. Will not buy there again because of it.

Michael was great to work with! Great customer service.

Outstanding service! Richard R. was attentive and helpful, making my experience exceptional

Friendly and professional! Great furniture quality and selection.

Donica was very personal and polite and knowledgeable of the furniture.

I never received my furniture. They took the liberty of canceling it without telling me. That's the 2nd time they have messed up my purchase. I no longer trust them. I will no longer cater to that establishment. Not worth the stress and anger.

Our salesman was so helpful and patient with us. My experience there was awesome! Thank you!

Rachel Krygsman was an excellent sales person! Fantastic customer service!

Bought a sofa sleeper. We also bought the protection insurance. Sofa back cushion stress tears within the first 3 months. Insurance excludes 95 percent of all actually causes of damage. So we just wasted money on a couch that is low quality and money on insurance that doesn't cover anything even though we were told it covers everything!

I had a very great experience here both T. Bone and Cristopher were super helpful, they helped helping us pick the right sofa for our home as well as with the whole buying process.

The salesman was quick, efficient, knowledgeable and super awesome. Glad I went in and found great deals

BUYER BEWARE!!!! This store delivers broken furniture and if you purchase you will receive broken items. They will shift you to warranty services. The calls I made to the store for delivering broken items were rude and I was blown off several times. They do not honor what the sales team says. I have been dealing with these people for over two months and still have broken drawer on a side table. They did deliver a non-damaged item that was originally a damaged dining table after fighting my way though a mess. Just beware of purchasing anything from this store!

We went in planning to not buy yet. Mohammed was so much help and heard what we were looking to buy. He guided us to exactly what we wanted and was so helpful. Thank you!!

The saleswoman who helped me was such a help in helping me to find the perfect bed. Anastasia Was a great sales person. I have never had a bad experience at Ashley’s. I have been a customer for years.

Was quick and easy and had we were looking for also had the best price in town

WARNING They will NOT give REFUNDS. Take a picture of the furniture before ordering and dont sign if it doesn't match. Sacmmers, make u wait 3 weeks for delivery ($100 delivery charge) wrong style and color like they're forcing unwanted furniture on customers by their crooked practices. There's better more honest furniture stores. Don't trust their staff. The recliner I ordered mysteriously discontinued and they sold the floor model, the staff acted suspicious like scammers. Btw it was white not grey, and it had a cup holder plus more plush higher quality. This one Grey, no cup holder, very stiff not comfortable.

Salesperson was helpful, but we needed to cancel the order 3 days later. Assured it was processed, credit never appeared. Called again and manager refused to come to the phone. Called corporate to cancel, took 2 people and 2 days to tell me refund would appear in 10 business days. Very poor customer service.

Lamar was great and was very helpful.

Antony Montoya is fantastic great to work with

Awesome products. Awesome customer service.

Donica excellent saleswoman, friendly and very professional

Anastasia was awesome. There was no pressure. She didn't hover or push. She was always available to answer all our questions and so helpful with the financing process. If you are looking for nice furniture at fair prices go see Anastasia.

Roseann was very knowledgeable and helped us with our purchase in a friendly yet professional manner! Very happy to have found Ashley furniture! Thx!

Good service from Salesman M. Anthony. Thanks

My husband is having shoulder surgery in a couple of weeks, and yesterday we went to Albuquerque to look for a recliner for his recovery. When we went to Ashely, we worked with Muhammed Mujahid. He was very helpful and answered all of our questions. There were many constraints in what we could purchase because of my husband's lack of mobility after surgery. After looking at some stores, we decided that the recliner we saw at Ashley would work for us and look nice in our home. Unfortunately, by the time we got back to the store, the day we would receive the order had moved out a day and we were concerned that we wouldn't receive the chair in time. Mo and his manager discussed it and were willing to sell us the floor model (something that they don't do) to meet our needs. We ended up with the chair we wanted at a good price and were able to take it home that evening. Thank you, Mo, for going out of your way to take care of our needs!

Excellent service!

So a little update to my previous post. We were promised we would get a call from Mrs. Miller who is supposed to be the highest in the company for escalation by Monday. It is now Wednesday and have not heard from anyone. Ashley sold us the wrong mattress. Told us to make a warranty claim, spent 5 hours on the phone to be told this was incorrect thing to do. A store manager told us it was unfortunate and hung up on us. It is appearing we are stuck with a $1800 mattress we do not want. This place is a scam, it will wheel and deal you and when they make a mistake, they will force you to live with their wrong doing. I will never come within 100 feet of their doors. There’s a brand new unboxed mattress sitting in a spare room that has never been slept on and Ashley will not make it right and exchange for the correct mattress or take back the mattress they promised they would make right. I guess what is unfortunate is this company has no care in the world, and what is unfortunate is they will be the sweetest people in the world until they have your money and they turn to complete disgusting human beings. Cut you off when trying to speak, hang up on you, tell you we are the ones that are wrong. If I could chain their doors shut to save someone else from such miserable customer service, I absolutely would. Here are some photos of how the mattress has currently sit for almost a week now and this company will not even come get it or pick up their mistake that they promised they would. Don’t worry Albuquerque, I’ll leave a weekly 1 star update until this company decides to maybe finally do right by a very angry customer. Ashley likes to leave a number that you can text if there’s an issue. It gets you no where tho. I added a picture if anyone wants to see where it gets you. 10/17 update: Well documented all conversations. Finally had to explain the need for small claims court since many members said they should refund mattress. They finally agreed to take mattress back. They picked it up on 10/2 and still have not refunded money. So I’m without the mattress and they keep saying they will refund money. At this point I don’t have a mattress and I don’t have my money I paid for it. Ashley is run by a bunch of crooks!!! Avoid company at all costs!

I enjoyed the customer associate. I wasn't super impressed with the selection but found a mattress and king bed set we liked. I was in the store almost an hour completing only the check out process. Then when we picked up the furniture at two separate locations: 1. They didn't give is all the bed pieces and we had to return to get it even though it was their error. 2. The 2nd location to pick up location VERY difficult to find even with the reps “special” instructions. It brings you to the what looks like the back of Ashley furniture as an employee only entrance there’s no signage that lets the customer know that this is a customer entrance. Without the special instructions, the text that Ashley distribution center sends you is an address that brings you to an auto shop. Then a few days later, I found a really sweet furniture store that’s locally owned called furniture 42 in Rio Rancho. Check them out!

You guys we are at a month now of having this mattress at our home. They are STILL telling us that they are unwilling to refund us our money or pick this mattress up!!! It was THEIR mistake!!! Everyone at the store location has agreed to it being THEIR mistake and after a month we are no longer in need of this matress. We had to purchase another mattress in the meantime for family coming in out of town. At this point it WILL be going to small claims court!!! It is $75.00 dollars to file and serve. We have all OUR ducks in a row , with phone records , names and notes on every phone call and converstation we have made, to try and get this resolved. They STILL dont have the mattress we wanted in stock and come to find out the mattress they rang up ISN'T even a mattress they have on their sales floor. I have spend countless hours on the phone everyday for amonth now and have done everything they have asked for. I WILL be going after them for far more than just the cost of the mattress at this point. Unfortunately we had a awful experience with the manager Jason Jarvis. He has no business in customer service, let alone running a store as a manager. He has absolutely NO people skills and is extremely rude and he lost Ashley a customer. I will say if you do decide to shop with Ashley, go to Jason Johnson!!! He is the only one that will treat you with an ounce of respect and try to help. Unfortunately we had this experience and it wasn't even our fault as the customer. They entered the wrong item number and sold us the wrong mattress. When we got it home and realized it wasn't what we had purchased we went back to the store with our paper work to let them know there had been a mistake and we received the wrong mattress. That's when we had our experience with Jason Jarvis..... it was awful that day and got worse the next day when I called to tell him the "information" HE gave me the night before was incorrect. He wanted me to fill out a warranty claim for a mattress that we did NOT purchase and told me there was NOTHING he could do, even though it was their mistake. When I called the number he gave me , I was told this has nothing to do with a warranty issue and this is something the store needed to handle. When I called the store back and gave Jason Jarvis this information his response to me was, " that's unfortunate " and then proceeded to hang up on me after I asked to speak to another supervisor. I called back a few hours later and spoke with the other manager, Jason Johnson who apologized and said he would do everything he could do on his end to get the situation taken care of and get us the mattress we ordered... That's all we were asking for!!!

Terrible terrible terrible!!! Do not do business here. We have made the mistake twice and will never go back. Bought a couch a few years back, they tried delivering 1 piece and couldn't tell me when the rest would come in. I refused the one piece of delivery because as soon as I would of signed, I would have had to start paying for pieces I had not received yet. I called to confirm before accepting the one single corner of a couch they tried delivering. We waited over 4 months and decided to cancel because they could not tell me when they would get the rest of the sectional in stock. It was during Covid, so nothing against them that time. Never left a negative review, unfortunate they lost some business then. Fast forward to now, we are in need of a new mattress. they sell us on a hybrid, and I elect to pick up from warehouse. BIG BIG MISTAKE!! The gate going around the warehouse has a ring bell that I pushed for 30 minutes without answer. I was on the phone with main 1-800 customer service and they couldn't get ahold of anyone inside to open for me. Then a UPS driver came out letting me get in, all to catch a bunch of attitude for showing up to pick up my mattress. We unbox mattress and sit on it one time when my significant other says it is wrong. She had a serious Princess and the pea moment, blew my mind. Sure enough I start looking into sku's on Ashley website and they did not sell us the hybrid and sold us the full gel mattress. Go to the store, they tell us there is nothing they can do and to start a warranty claim for a replacement. After 5 hours on the phone with their warranty claim, they say this is a store issue and we should of never been told to call and make a warranty claim. Call the store, speak with Jason on the phone, who tells me its all unfortunate and hangs up on me. Also, this Jason would not give his last name, and I bet it is because just 2 reviews down, Mr. Jarvis is doing the same thing. This is a manager who does not want to do his job. Mind you, it is the same manager who we spoke to in store who told us there was nothing to be done and to start a warranty claim. No sir, this is not unfortunate, this is a mistake on Ashley's part. So now we are in communication with the highest level of escalation, and we still have to wait at least one week to see if they will even get a shipment of the mattress we want. The lady who is finally taking care of us can only apologize for all the rude customer service, but at this point, I just want to warn everyone that this place is one of the worst places to buy furniture from. I will NEVER be back and they will certainly NEVER receive another dime from me.

I had an awesome experience at Ashley! Christian, the employee who helped us, was so warm, patient, knowledgeable, and helpful. I’m really happy with the purchase I made and would definitely go back in the future!

Great customer service! Covered all the bases with our purchase!

Worked hard to find us the right sofas

Thank you Taj for the great customer service!!!

The selection was great to the customer service was great. The only thing i didn’t like is delivery is so long.

no was great and helpful

Great customer service and professionalism!

Great furniture deal, wonderful sales agent.

Ashley was so sweet and super helpful

The manager here is seriously on a power trip, we went looking for a couch and as soon as we walked in we were met with him basically stalking us and asking a million questions. We asked him to give us some space and he would not back off. We asked three times to let us look. Even one of the employees told us he is always like this, and the manager called the cops on us. It was an awful shopping experience.

We’re so happy and excited about our purchase experience! Lamarr was very professional and helpful. He will be asking for him when we shop at Ashley’s again. Thanks

I got a great deal today on my living room set. RoseAnn, the sales Representative from Ashley, was able to give me a huge discount. I am completely satisfied with her service. No hassle easy peacy!!

We easily found what we wanted and the staff, especially Edwin, was amazingly helpful and patient!

Charlie was super helpful.

Sailsman very professional, traveling thru needed recliners for Travel trailer. T.Bone hooked me up in 35 minutes, in and out. Costumer pick up was very fast.

No problems. I'm happy with the items I purchased. Jason Johnson was very helpful.

I ordered a dining room set and paid for the” White glove service”. Not only did it come two hours after the time they had given me they did not have all of the pieces to put the table together. It still sits upside down in pieces in the dining room. I communicated with Jenny their virtual service only to get the text. This conversation has been disconnected halfway through the process. Then I called the delivery person who said I will be the first person he calls Tuesday morning, that was a week and a half ago. I’m still waiting for that call. I tried to call the store, you cannot, you only get some person sitting in another state somewhere answering the phone. After 30 minutes she could not help me. I finally walked into the store and my very sweet sales person, Richard took apart the floor model and handed me a pile of screws. I guess I will be putting together a dining room table for this Labor Day weekend. I asked to be reimbursed the $100 ”White glove service” But they said no, they had delivered the dining set. I will not be returning to Ashley furniture!

The individual that helped me was friendly nd knowledgeable. It made my purchase simple. Answered all my questions.

Friendly service and a great selection. We got all we wanted at a great price. Thanks to Donica, our sales person.

The service was great our sales rep Muhammad was very helpful and made it an all-out good experience

My wife and I have shopped at Ashley for years. We have had great experiences prior but this time was the best. There wasn't a single sales person lurking as we looked, but we're readily available when needed. Our sales person, Edwin, was amazing. He was extremely knowledgeable and took the time to inform us on all the features and benefits of our purchase. My wife and I can't wait till our new bedroom set and mattress arrives (in 5 days... the shortest delivery time ever from Ashley). I spoils highly recommend Ashley for your next furniture purchase and would also recommend speaking to Edwin for the best customer service I have seen in a long time.

Yes, my experience was excellent, Jason was very professional and guided thru all our options. Jason has excellent customer skills helps us with our purchase so we are very pleased. We will continue to do business with Jason. Thanks for a great experience. Thank you Virginia Rodriguez

The salesperson we had was very very helpful. He kept working with me until I found what I wanted. He gave excellent directions to the warehouse. I was very impressed. My table is up and I am loving it

Great service especially from Taj.

great selection great special finance options great staff sales persons

It was good, experience with friendly, and helpful people helping out. The only thing was the ware house being so far out of the way. It would be much better, if it was within the store.

Ashley is always 1st class. Quality is second to none and the customer service is awesome. A special Shout out to Manager Jerry who always goes above and beyond to make sure your experience with Ashley is the best experience.

Today my husband and I went in to Ashley's for a couch and were helped by Christian. We were both plesently suprised with the service he provided us. He was there when we had questions, gave great recommendations, and ultimately, just let US do the shopping. We normally don't like going to stores with sales reps because it feels like they're constantly hounding, or persuading us into getting something we don't actually want. Christian on the other hand, just let us "have fun". If you shop at this location, Christian St. John is a sales rep to go to.

Jason our sales rep was fantastic. Very knowledgeable and great attitude.

My first time ordering from Ashley and I learned some things. 1. They will honor the online price in store. 2. They can do orders via email so if you know what you want, you don’t have to go into the store. We will see how the delivery and set up process goes. It’s gonna be at least a month before my items come in. That’s not ideal but what can you do?

Interesting people to have assist customers.

Excellent sales and furniture delivery. Long time Ashley customer. I love the quality and design of the Ashley sofas and all furniture. Huge selection, from Louisiana to New Mexico great customer service!

DO NOT GET FURNITURE HERE!!! I waited over a month for my living room entertainment set and when I finally received it, it was BROKEN!! It’s extremely upsetting, to wait over a MONTH for something, only for it to be broken. I immediately called the store manager, Jason Jarvis, and he advised me to submit a warranty claim, he was rude and anything BUT helpful. Submit a warranty claim on something I just received TWO hours ago, just to wait 10 + days to be processed and get a response?? WHAT A JOKE! Seriously, don’t buy furniture at Ashley’s, it’s obviously cheap and overpriced!!!!!

NOT handicapped accessible! It's crazy, they have handicap parking spaces, but there is no way to enter unless someone opens the door for you. The employees are in the far back how can they claim to be handicap accessible?! Ashey makes enough off of their expensive furniture they should be able to afford one door that allows handicap people inside. But they must not sell to people with limited mobility.

Christopher was great helped us right away!! Will always ask for him!

I knew about what I wanted and was able to zero in, plus got a deal to top it off. Thank you to Chris who helped me out. 😃

I had a very good experience when selecting my furniture at Ashley's. My sales person Chris made everything stress free and easy. The selection at Ashley's was outstanding.

UPDATE #1 The response I got below, text messaging number just says my number is not associated with an existing order, so I called the other number. It just takes me back to where I’ve been calling for the last 50 bajillion times. Worst customer service. And now I’m paying on footboard that I can’t utilize. It just sits in a box on my bedroom floor. UPDATE #2: I have resorted to calling the Better Business Bureau. At this point I’m absolutely frustrated and borderline pissed off. Bought an entire brand new bedroom set with a mattress. Delivery was done July 19th and come to find out the footboard would not work with the particular mattress I bought beeeeecause the footboard has drawers. So, the delivery guys said they would initiate a return and to call the following Tuesday if I had not heard back. I called, was told “ok we’ll make this a priority. If you don’t hear back in 48 hours, call back”. I’ve yet to hear anything from them. No, text, no email, no call, NOTHING. One person even told me that her supervisor would call me back with a ticket number because she was busy with another customer, then proceeded to tell me that she herself was going to lunch and had to end the call. I’m on my 5th (?) 6th (?) call at this point. I’ve lost count. But you can best believe if I miss my payment they’ll be here in a NY minute to pick up my furniture. The furniture is beautiful but the boxes with the footboard and sides are not pleasant to look at. Plus, having to move the boxes just to pull a dresser drawer open is tiring. (My room isn’t all that big) My kitten has made one of the boxes her bed 🤦🏻‍♀️ I strongly advise against buying anything at Ashley because you just MIGHT have to do an exchange.

Mohammad was amazing! Made the experience super easy! Very knowledgeable and understanding of what I wanted out of a new couch!

The employees at Ashley were all very nice and helpful! The selection is large with some great options.

We found what we were looking for as Anastasia walked by. I asked her for the price and she took it from there to lock on the two dressers, a discount, and a deliver date. She was very pleasant, friendly, professional, and knowledgeable!

Bought expensive furniture which broke in couple of years. They conned me on getting an EXTENDED WARRANTY- USELESS and does not cover anything. Don’t waste your money

Very happy with our purchase! Got a great price!

(Translated by Google) Good customer service (Original) Buen servicio al cliente

As requested my experience was unacceptable. Purchased a dresser with mirror for dock pickup. Was sent to the 12th street warehouse, no one to greet you. Found a warehouse employee after wondering around to find out the dresser was at your 98th street facility. Drove across town to the 98th street facility picked up the dresser but the mirror was a repack and damaged. Again no one to greet you at this facility as well. I was told if I wanted a boxed mirror I had to go back to the 12th street facility to pickup. For the amount I paid for this it was totally not worth the incompetent process of doing business. I expect more from a well known brand as Ashley Furniture is. You ask for my experience so there it is.

Excellent customer service

Had a great shopping experience with Jeremy. Beautiful show floor and easy financing process.

Roseann did a great job helping me with the decision!

Buyer beware! Shop somewhere else. I ordered 11k in furniture. They said it would be delivered the next week. That was a lie. It was on backorder for 2 months and the store knew this. They got the order wrong and charged $1400. for a protection plan that was supposedly thrown in for free. Also good luck trying to reach a human, this store and their customer care center are IMPOSSIBLE to reach a live person for help. I can not get assistance in canceling anything. This has been the worst experience and I regret spending my money on a company who does not care about their customers!! Please save yourself the hassle, they are con artists

Anastasia Garcia is very professional and friendly. Help my family and I to get multiple furniture at a decent price. I will recommend Ashley store to all the personnel I know.

Has the BEST shopping experience with Christian! Didn’t plan to buy anything. But instantly, we knew we had the other guy and gave us the best guidance. Not only did we buy stuff, we will be back after we close on our house for more! 🎉

Very courteous and helpful with placing our order.

I placed an order of nearly $7,000.00 and have been waiting for a chair in a half blue for over 12 weeks. Ashely furniture sent the order the wrong color and delivered the wrong color twice. On the second delivery I went into the store and physically watched them order the chair to ensure the chair was properly order and asked for it to be expedited. The week ending 08/02/2024 I scheduled delivery for today 08/07/2024 between 1:45 - 4:45 (received all text confirmations). I had not received a call or text today so I called to check on the status and Ashely canceled my delivery without notification of any kind. when I called to get answers through customer service I was disconnected. The worst customer service I have ever experienced. I regret purchasing through Ashley and have posted my experience to all social media sites and notified my family of the horrible experience.

Great deals and lots to choose from

Our sales representative, Taj, was wonderful. He let us shop around, but was easily accessible when we were ready with our questions. He was kind and no pressure! We really enjoyed our experience with him and with the store

Great Everything

Edwin was great. He answered all my questions and explained all my options. Very professional. Thanks

Everything was done perfect from getting welcome and get us what we needed. Awesome employees. Keep it up team work! 👍🏻

My nightmare began when I placed an order on May 29th, 24 for a dinette table. First of all we walked in the store told the sales person what we were looking for and she said look around and if you find a round table let me know!!!! We should have walked out. Placed the order and we were told that it will be 8 weeks before it arrives. Fast forward to end of July where I received 2 texts informing me that the table has arrived and set up a delivery date of August 2nd in the afternoon. We took our table out and waited for the delivery of the new table. Waited all day, then finally called at 4:30 pm to check on it. I was on hold for 15 minutes, when an operator finally got on was only to tell me that the table is on back order until September!!!! I asked to speak to a manager & was put on hold another 15 minutes before the operator got back to me to inform me that a manager wasn’t available. At this point I told her to cancel my order & refund my money. The lack of customer service & lack of respect for a customers time is astounding. I will never, never do business with that company & discourage my friend’s from doing so. 1 star on the review is too good for them.

Jeremy is an amazing sales rep! We are so grateful for his patience and support to help us find the right furniture for our needs—and for getting us a great deal! We visited the store three different times and had really specific requirements for what we need, and he adapted, problem-solved, and brainstormed to find us the best options. Amazing employee and human!

Very pleasant @ satisfying, with Rachel as my salesperson. Rachel is knowledgeable and personable. She knew what I was looking for right away and showed me 2 versions for Dinging Room Sets. She noted my preferences for size, height, color and number of chairs. Although sale price had expired, Rachel negociated with me and for me for an affordable cost. She was professional in her attitude and explanations for delivery & assembly. She showed me other options for dining & living room sets. I am pleased with my visit and hope the delivered merchandise & assembly goes so sweet.

I had a great experience. Was helped right away. Shown several options. I made a decision and the rest was quick and easy. Thank you

Crystal and “T-Bone” Tony were awesome! They worked with us to help us find quality furniture that was within our budget and showed they cared about our comfort and style. I will definitely be coming back for all of my furnishing needs!

Very knowledgeable and was available for any questions we had.

Lamar was very helpful with showing us different variations of the couch we liked to ensure we’d find the one that worked best for us. He was also very helpful with our payment options and delivery, we left the store very excited and feeling great. Can’t wait for our delivery :)

Jeremy Maskrid was a delight. I really enjoyed my experience and love my new chair!

Ashley is always pleasant and helpful with your needs. My Sales person, Krystal, was great and worked with me to get what I wanted.

Very professional environment and the seller was great.

I can openly recommend Christian St John who was the salesman who helped me with my purchase today, his attention to us was excellent. The deals I got in the store were the best I could have had. I had been looking for a dining set with the features I found at Ashley Forniture and in no other store could I find what I was looking for, at the price I was looking for. Only here I found what I was looking. I am more than happy with my purchase today!

I was very impressed by the service which we received from Christopher at Ashley. He was extremely knowledgeable about the products. In particular, he could tell us details about the materials used to make the products and what the different materials would mean as far as durability and long-term use. We loved the bast selection available. UPDATE: Be careful! Once they have your purchase, things are different. The furniture wasn't delivered when promised. Also, when they delivered the dining furniture, the dining chairs wobbled. I brought it up with the delivery team and they said to contact the salesperson. I contacted the salesperson immediately and have not heard back.

Lamarr has helped us with two transactions and is such a professional. We will be back. Thank you.

How does two weeks delivery turn into 90+ days? We purchased furniture, paid cash and have had our nightstands delivered and the footboard of our bed was left in garage because the delivery guys said they couldn’t assemble it and the next delivery guys delivering our headboard and bench would take it upstairs for us! The next delivery guys literally had no furniture and said they didn’t even know what they were doing at our house. Well we call the manager and get hung up on, then head to the store, get a shut up coupon for a “free stanley” and a man’s word that we would have it delivered the following week! 3 weeks later they want us to pick it up and offer to assemble it for $99 because they the last two trips count against us! What the heck! Customer service is going to Hell in a hand basket! Can we just get it delivered and setup for Pete’s sake! Sheesh!

I bought a beautiful kitchen table and four chairs on June 22,2024. No doubt the quality is good and we love the furniture. However, I was double charged on my credit card and was told that within five days one of the charges would be dropped. Two weeks later, When I inquired again, I had to wait to be called Back again, and told that the charge will be dropped within five days. One month later now on July 22nd, I Had to pay both charges to avoid a finance charge on my credit card. When I called the store, again, they said my credit card was denied, but they got double their money and they could not put the second errored charged money back on my card. This is ridiculous. They didn’t even call me two weeks ago to tell me that that card was denied(It shouldn’t have been since I’ve had it since 1982.) They had to put the refund fund on a different card. It is unbelievable to me that a furniture store of this caliber would act this way.

Good customer service

Clarissa Kirk was very kind and helpful

T-Bone was amazing to work with. Very patient and when everyone else saw me walk in T-Bone came to help me while the others just didn’t assist me whatsoever. Thank you for everything T-Bone

Went in to purchase a dresser and Anastasia Garcia helped me out. After purchasing the dresser, I had been looking to upgrade my bedroom set. Anastasia showed me multiple sets before I made my choice. For someone who has only been working with the company for 8 months, she was HIGHLY knowledgeable and was super easy to work with. Needless to say if u go into ashley, ask for Anastasia.

I received excellent advice and service from Rachael on Sunday-Monday, July 14-15, better than at four other new furniture stores I visited on July 13. I will recommend her and your store to others.

The guys who delivered our furniture were great but the table seemed off and one of them also said the same thing. After they left, we started looking at dimensions of the 3 piece set and found that whoever assembled the tables before it left the warehouse did a HORRIBLE job. They put the wrong legs on the coffee table and on one of the side tables, they put the legs on incorrectly. I called the store to see what they could do and of course they tried having me call to "Guest Services" which was an 888 number that no one actually answered. My husband ended up switching out the legs himself but we paid for delivery service that we ended up doing half the work. Super frustrating to be passed off by the Albuquerque store.....

Salesman was great and patient. The outlandish delivery charge of almost $399.99! Was a shock. Everything to be delivered in one trip. About $100 to $150 more than quotes I received from your competitors. Furniture prices and discounts great!

Fantastic service, helped narrow down the options based on what I was looking for.

Christopher our customer service rep was fantastic. Helped all of us purchase new pieces to update our homes . Very knowledgeable and showed us the quality pieces we were looking for.

Very excellent and I thank T-bone for helping me out

Christopher was professional and knowledgeable. We will be back because of him!

Jeremy was an Amazing Sales Rep. He answered all my questions and if he didn't know an answer he found out snd got right back to me. I purchased everything i was looking to buy. The service close out was fast and efficient…👍🏽 5 STARS TO JEREMY

Very friendly staff they helped me get the furniture I wanted at a timely matter would definitely go back

Crystal was very helpful, we had a nice experience in the store and were able to get our furniture shipped soon after ordering.

Very pleasant experience found just what we wanted. Our salesperson was Muhammed and he was great super friendly and very accommodating great experience all around.

This to be my third purchase from Ashley's in two different locations. Staff is always professional, and they have good, competitive prices. Waiting on delivery for this latest purchase, so I'll update when that happens.

Was quoted a delivery date, then it was cancelled the day of. Finally received damaged furniture which was missing pieces. Staff was not helpful and has no way to contact the delivery team to see if things were left behind on the truck. Which doesn’t make a whole lot of sense. We will not recommend nor do business with Ashley’s again.

Our salesman Christian St John was wonderful! Found the furniture pieces we wanted and had us done in 20 minutes. Went and picked up our furniture and headed home all within an hour!

The Ashley furniture in Albuquerque was awesome. We had a great experience working with our salesman Jason. We were able to take our time and he showed us many different options of the several different pieces that we were looking for. They had a large inventory for us to choose from. The July 4th sale made it possible for us to outfit our new home with many new pieces of furniture. We would highly recommend shopping at this store.

Chris was very friendly and knowledgeable on everything that he showed us today! We were very happy with his service and advice! We will highly recommend him to our friends and family!

Luke was fantastic. Helped us with what we needed and had great suggestions/recommendations.

The mattress salesman was very knowledgeable and I can’t wait to get our mattress on Friday. However, I was watching TV last night and I saw a commercial for Ashley’s 4th of July sale and it said for qualifying mattress purchases of $999.00 or more that a free adjustable frame would be included. The salesman did not tell me this but did give me only 20 percent off. I believe the sale was going on last Sunday (June 30) when I bought the mattress. I even asked how much the adjustable frame was and he said $750.00. Hmmmm

My husband and I have been searching for a new sofa for months, we have a smaller tricky space to work with but loved the deep seat sofas. When going to Ashley we worked with T Bone who was very helpful providing us with info on all sofas that met our needs along with material options for our dogs and kids. While it was a difficult decision T Bone allowed us time to think things over, try different sofas and provided us with the best price and payment options. Thank you T Bone for all your expertise and patience.

No hassles. No guessing. Professional experience. Up front cost savings. Highly recommend.

I worked with the most knowledgeable and professional people, Chris and Jerry. They were not pushy just concerned about your needs. Out of all the furniture stores I've seen Ashley's have the most beautiful selections. I would recommend Ashley to anyone. 💗

Helpful staff. Great chair

Richard was very knowledgeable and professional. He was a great help!!

Great experience, everyone was so kind and very helpful in terms of closing with the right prices.

We spent 11k in furniture 2 years ago and it's been one issue after another, the place they use for the protection plans is a freaking joke. No Americans to help or talk to. No one helps at ashley they just continue to tell us to call the other place back. Everytime we call they say the coverage covers everything but the issue. First time took 11 months to fix the issue with our couches and we even had to spend more money. Now it's our bed and once again the coverage covers everything BUT our issue. We're 1 month in on this issue so far... I do not recommend this place at all. Costs a ton and cheaply made and forget getting any customer service. Wish I could rate a negative five stars -5☆

Sales person was very helpful and the quality of furniture was on display.

Courteous and friendly staff, and very helpful and knowledgeable!!!

I had a unique circumstance and my needs were met in every way. Selection, quality, customer service, was all 5 stars. I was able to find the exact sectional sofa- bed for my relatively compact living room in the price range, color, delivered across the country where I’m moving to all while my wife was on the phone from her vacation. Both of us are happy with the purchase. Ashley makes buying what you want easy, and I trust the quality 100 times more than anything off of the internet.

We had a good experience. Chris was very knowledgeable, informative, and honest. He really looked out for us.

Richard was incredibly helpful, pleasant, and gave us lots of space to make our decision. It was our first time in the store, great experience, thanks!

We purchased a sofa and two end tables on 6/22. Matthew Romero was very nice BUT we paid in full with Matthew on 6/22 and set up delivery for 7/12. On 7/10 I called customer service to see when our delivery would be made on Friday. Found out someone did not apply our payment to the order so it was in delay mode. Now after spending hours with customer service over the next 2 days, I never got my delivery on Friday. They are delivering on Wednesday and they are supposed to give me a $200 credit on my account. I loved dealing with Ashley in the past but I doubt I will use them again

Absolutely Great Service

The sales person was nice. We bought a dinning set. After picking up the dinning set we had alot of issues. One of the chairs was very wobbly. After exchanging it it was still wobbly but not as bad as the first one. The table was worse, when putting on the top of the table to the legs 2 of the holes were off by quarter of a inch. Tried to contact our sales representative for 2 days to call us. He would always say that he would call us back but never did. We had 3 days to fix our issues. Those 3 days are up with still no solution. Not happy with ashlys Customer service. I will calling main office tomorrow. Robert

Kris did a super job, I left with a smile 😊 thanks!

We purchased three pieces of furniture in 2021. A couch, love seat and large chair all with power recliners. We also purchased a five year warranty. About 60 days ago one of the recliners on the love seat stopped working. We called Ashely about the problem three times and they never returned our calls. We went to the local store where we purchased the furniture and the gentleman there gave us a number to call. We were told that since we didn't report the problem within 30 days the warranty was void. We tried to report the problem well within 30 days but received no response. NO MORE SHOPPING AT ASHLEY FURNITURE FOR US!!

My experience at Ashley furniture was absolutely amazing! Thanks

Great experience! From selection, purchase to delivery! I buy all furniture there and have been ever since my adult kids were little. They have furnished my entire home!

Excellent customer service! T-Bone was great to work with. Michelle

Pleasant sales (Taj) seemed to know the furniture and was able to find the right products for me Very enjoyable shopping experience, did not feel pressured

My experience was great! Chris was extremely professional and knowledgeable!! Buying at Ashley is a breeze!! Thanks again Chris!! Stacy

Chris was very helpful. We look forward to working with him again.

This review is a little late, as we made our purchase on Memorial Day this year. Anna Garcia was awesome at making us feel welcomed, taken care of, and listened to. After truly just visiting to peruse, we found the perfect couch on clearance, and she was stellar with letting us know the particular rules with clearance items, and gave us great recommendations on how to care for our couch, who to ask for when picking it up, and making sure we received our couch in great quality condition. We have been loving the couch ever since. I rarely have such unmatched attention to detail from an associate from any company, and if we ever need another high quality piece of furniture, I will be glad to return due to her above and beyond friendliness and commitment to her work👍

They were knowledgeable and explained things in a way that was easy to understand. Fantastic service!”

Shout out to Mike at Paseo location. He has excellent customer service and went above and beyond to represent the store and client. Our order was over the phone and his attention and determination to best help every detail of the purchase exceeded all expectations. We highly recommend using this location for future purchases. Again, thank you Mike!

The salesman was very freindly and helpful. The items I ordered arrived when promised the delivery team where very professional. The store has a wonderful selection of furniture. I would definitely go back to buy other items when I need them.

Was helped by Crystal and she was super helpful and attentive.

Amazing experience, prices were amazing and was able to help me get my home furnished with ease

They said the sofa will be delivered in 3 weeks and 4 weeks max, and they delivered part of the set which they said that is not returnable now when I asked to cancel everything. They played the game by delivering half part so they can hold off the customer. What a scam! #furniture #albuquerque #ashleyfurniture #usa

Ana provided excellent customer service. She was very well informed on the product and available incentives! Another great experience at Ashley’s!!!

Very friendly place, the personal help me out in a good timely manner.

Great service, great selection of products, good prices

I had a great experience with Luke . Just making me feel like a person and very professional.

Taj was wonderful to work with he didn't hound us let us shop and helped us when we needed it.

Our first time shopping at Ashley's, was a pleasant experience. The sales team were very professional and offered excellent customer care and very knowledgeable on their products!! Love the warranty coverage!!

Walked into Ashley was greeted by Roseann. Told her what I was looking for she showed me some items. I made my choice. Roseann,is courtesy, very nice and patient. If you get her to help you,you certainly won't go wrong.

Anastasia was very kind, patient, and helpful! Thank you for all your help Anastasia!

Worst experience ever! My fiance and I took our time shopping for the right sectional. We finally narrowed it down to Ashley Furniture. We paid in full cash for a 5k couch. This is where it goes wrong. We get our couch and it turns out one of the ends of the sectional was ripped at the bottom, ripped at seams to where the inner cotton was poking out, a huge stain on the seating cushion and didn’t come with the feet. So within an hour of us receiving the item we immediately called. The store told us we had to file a claim online. Which we immediately did and that process was so unnecessarily over complicated! A week passes by and we don’t hear a thing. We call the main store and told me we filed a claim online and we haven’t heard back. They said wait a few more days. A week 1/2 passes and still nothing. We reach out to our salesmen and he was no help. Finally my husband decided to go to the store and talked to a manager and explained his disappointment and they could care less. So we told them we wanted to return it. They told us they don’t accept returns. My husband said that maybe they should’ve made us aware that this couch isn’t returnable before we purchased it. Manager said it’s not their fault we didn’t read our contract properly! So we waited longer to hear from the claims team online. Still NOTHING! At this point we decided to wrap it up and take it down to the warehouse where we picked it up from. This is where we finally got some professionalism finally! We spoke to a guy named Jonah and he kindly looked up our claim. We explained our situation and in the system it showed our claim but it was updated as “deleted”! So someone went into the system and specifically deleted our claim intentionally!! Jonah was so kind and helpful he helped us navigate through this and got us a new end to our sectional. Jonah was the only light to this whole situation!! Isn’t that a damn shame??? You think if you spend a significant amount of money you would think a company especially as big as Ashley furniture would have some care and professionalism to their customers but they didn’t! My family will never do business with them again!

My husband and I went in looking for a mattress and couch. We walked through the whole store and not once were we greeted or helped. We walked by at least 3 associates that weren’t helping other customers, and they just looked at us and kept talking to each other. Highly disappointing considering we found a mattress we liked, too.

Good employees they help and know what they are talking about when you ask questions. They don’t over crowd you and give you the time and space you need to make your decision on what you want.

Well I was very impressed the moment I walked into the warehouse a young man by the name of Jason walked over to me and introduced himself he indicated he was a sales person and if I had questions in regards to what I was looking for he would assist me well with that being said we started to look at furniture I was looking for and I must say his knowledge and professionalism I was very impressive I bought the furniture I needed for my home but the real impressive thing was I walked away satisfied as a customer this young man made a difference in regards to his craft but most of all just being a caring human because of him and his humane skills I would refer friends family to shop at Ashley Thanks Robert Sentnet

Selection is less heavy furniture than before pandemic. Nice leather collection too.

Fat friendly and informative. Person helping knew what i wanted. Took me to IT and showed me selections. Knew details about item’s and Was friendly the whole time.

The gentleman that helped me was very nice, useful, and patient. Nobody was following me around. They let me look on my own and if I had any questions we met in the center of the store after I was done to get answers.

Anthony was awesome.

We came into the store on a mission for one thing, a specific recliner type for my mom. A salesperson greeted us within minutes and got us some direct help. Lamarr came to assist and was extremally patient, courteous, and professional and helped us decide. We reviewed all options, made the order, scheduled the delivery, and were on our way in minutes. It was an excellent buying experience with ZERO upselling and no pressure to take any of the warranty plans (which did elect for one anyway). We'd gladly shop there again and we hope we get the same young salesperson again. Awesome job!

Richard and the store manager were amazing. They looked for the best deals out there and offered me great deals . I am super satisfied. Thanks

BEWARE! We bought a brand new $3,000 Sealy mattress and bed, and had Ashley install it in our home. After ONE MISERABLE NIGHT, we requested a softer mattress (exchange) because the mattress was too firm. We were denied. Ashley said using Ashley to do the home install somehow CANCELLED any Sealy exchanges or guarantees? Maybe some small print? BEWARE! This mega-company showed they don't care about consumer here in Albuquerque, and we have a bed we can't use. Ps- the salesperson was very nice, but ultimately couldn't/didn't help us get the mattress exchanged.

Richard R. was very nice and soft spoken. We went into the store to just look at a new couch, and he helped us by pointing out that the phone charger on the couch would charge our phones with the case on if we took the sleeve out! We were able to get approved that night using acima Leasing-Judy Rivera. We will definitely go back when we have more furniture needs.

Ashley had a great selection of the type of sofas we were looking for. The sales staff was friendly and helpful without being high pressure. When it came down to making a deal we got an excellent price and value on the product we selected along with the 5-Year protection plan that is a terrific no-use/no-lose plan. Update; this fiasco started back in May. To date we never received a sofa, they couldn't deliver as the date kept changing week to week. Original deliver date promised was June 8th. We finally cancelled our purchase over two weeks ago and were promised a refund. Instead they issued us store credit - as if we'd buy anything here again. August 10 a manager submitted a ticket to get us refunded our money. Today, August 16th nothing has changed. Another manager submitted yet another request to get us refunded. We'll see, but not holding my breath. Hey Ashley Furniture, I want my money back! This is going on three months now!

Clarissa our sales rep was awesome she really helped us with our purchase of sofa the and love seat

Had an overall good experience. Jarvis was super helpful and not pushy about anything. The whole process went quickly and smoothly I will be returning for my furniture needs later.

Edwin, the Ashley salesman was patient, helpful, and friendly.

Richard was great! Loved how quick and easy it was to order! We found exactly what we were looking for! Can’t wait for it to be delivered!

Was taken care very well by Muhammad

Ashley has been nice and wonderful in working with us during our move to our new place. And our furnitures were delivered professionally. I like the way they update us on when exactly the furniture will be at our place. I like their tracking process. I highly recommend Ashley.

My husband and I came in looking for a new couch for our home and we were greeted and helped so kindly by Anthony. He was able to help us pick out the perfect living room set and keep us within our budget. He was incredibly helpful especially with explaining pricing, fees and all the questions we had. We will definitely return in the future for our home and furniture needs!

We were treated very well on our visit to Ashley furniture. Christian spent quite a bot of time assisting us with our purchase and he was very helpful with our questions and his knowledge was key in some of our purchases.

Great experience and found the perfect mattress to suit my back!

Very nice customer service my salesperson Christian St John was especially nice and helpful

Good clean quality friendly place to shop for furniture very helpful people

Excellent selection and very knowledgeable staff. Everyone there is accommodating and friendly. Best furniture shopping experience I have had.

Great sales person Charlie showed me exactly what I asked for vs trying to talk me into something else.

We loved the way Roseanna would check on us, but we didn’t feel pressured to pick something. We will definitely go back to Ashley again when we need more furniture, and will ask for Roseann again.

The store has good prices than others, BUT the delivery was horrible. My delivery kept getting pushed back and was going to take them almost 4 weeks to delivery my stuff.

Christian was super helpful, nice, knowledgeable and professional.

Very pleased with working with Charlie. She was very pleasant and knew her stuff.. we were very pleased working with her.

Wanted to thank Mr. Muhammad for making our visit to the Albuquerque store seamless. He was very professional and had all the information/answers to our questions. Really listened to our concerns and went out of his way to make our experience unique to us. Thank you!

Got all new living room furniture and a new dining table with chairs. Very friendly and delivery guy Blas was great

Richard! Was amazing to work with! I changed my mind many times, and he didnt act like it bothered him! I like Ashley furniture!

Richard was awesome and Ashley’s do their best to work with you.

Fantastic customer service & wonderful selections & prices.

I've been a loyal Ashley's shopper for years. Excellent quality, very nice sales lady, great prices, got everything I wanted. I will return for a dining table!

They were very nice.

Matthew showed me what I was looking for then was able work with me to get me the price I wanted to pay!

We appreciated the low key approach we experienced from the sales force. Our salesperson, Anastasia Garcia, was available when we were ready to make some decisions. She was knowledgeable and professional. She made our shopping experience at Ashley very easy and comfortable. We were equally pleased with our ultimate purchase.

Ordered a dresser almost a month ago, was supposed to be ready 4/29, asked to schedule a pick up for 5/4 and never received a call or email when it was ready. Called today and it's supposed to be ready today apparently. A call or email would have been appreciated but decided to cancel order and go elsewhere.

Matthew was very helpful and we are satisfied with our purchase and financial terms!

I had a very good experience. She was very helpful and nice

Very helpful… I got a great deal Thank you Christian for all your help

Anthony was a tremendous host and guide, I couldn't have managed through the extensive selection of furniture without his expertise and guidance. I truly enjoyed the experience and Anthony secured me a great deal on my powered recliner. Thank you, Anthony!

Richard was very kind and professional. He was able to help us out easily and efficiently. He made our shopping experience enjoyable.

Great customer service!

Richard was very nice and very helpful.

Good job thanks for Service

Jason was attentive, friendly, and helpful.

I like the professional and your salesman everything that was great we have a good time and that help us find what we need thank you guys

Found a very nice couch set everyone was scared to talk to me and my husband but klarissa was the only person to approach us , everyone else just stared. She helped us out and was nice .very happy with her service.

Great customer service from the guy that help us I will be back to buy more and to get from him asome job

Thank you Ashley for your customer service. The delivery process was very prompt and professional. The delivery app was helful and informed us where our driver was in route. The delivery driver was precise and capable. We are satisfied with our new purchase.

We were greeted upon entering the store. We were shown the type of furniture we were interested in seeing and given some freedom to shop on our own before she returned. We ended upon making a purchase and very happy with our sales agent.

I went in to buy a recliner, Ashley’s has a large selection and priced reasonably. Thank you

Great experience, great customer service with Taj. Very knowledgeable. Ended up buying mattress and couches. Thank you so much!

Great experience, our sales rep Anthony Montoya was an excellent representative. We’re return customers.

Wanted to leave a 5 star review for Richard that works here. Feel like he went above and beyond to help us out on finding a dining table. Thank you

Ashley's furniture was a one stop for my sons and I foe filling up my new home in Albuquerque! No muss, no fuss. My kind of shopping! Thank you Richard and Ashley's.

4 because limited options but great staff

Great customer service, price matching and beyond.

Great experience with Edwin! He took great care of my and my wife. Walked in there for one piece of furniture and left with 3!

Very nice store and the sales staff aren’t overbearing. Anastasia was great with us as we continued to change our minds.

Anthony was very helpful in my buying process and knowledgeable about the products they sell.

Are sales lady was very nice and helpful with are choice of couches

Crystal greeted me as soon as I entered the store with a very pleasant smile. Crystal was able to help me completely. I was very pleased with the service I received.

Anastasia was knowledgeable, personable and helpful in every aspect of our purchases. We will definitely be purchasing items in the future and look forward to getting help from a wonderful sales associate.

Buying a sofa. Richard Mondragon was helpful.

Fair customer service.

There is no return policy on unopened furniture. Also, make sure they don't give you a damaged box on pick up. If anything is broken, they are the most difficult furniture business to deal with and will give you the run around on their website only offering a BELOW REPAIRS refund for store credit or 20% LESS refund to you card.

we purchased a bed and dresser for my granddaughter. The person that helped us was Christian and he was amazing. I will always go to him as long as he stays there.

The experience was excellent. The store is very impressive and the merchandise is displayed well. The furniture is easily determined to be of high quality. But, the primary reason I chose your company to supply my furniture replacement was you salesperson Donica. She was very knowledgeable and helpful.

Anthony was amazing! He took the time to provide us with a great customer experience. Excited to try our new mattress

I could not have asked for better customer service! Thank you Jason!! And Thank you John! What a great experience and beautiful furniture! I highly recommend this location!

Great service and help by Jason at the Albuquerque store

Today’s visit was fantastic. We had Christian helping us and he went above and beyond our expectations to answer all of our questions and give us some ideas to make our selection the best. Although this review was only for today’s visit we hope that delivery and set up goes as great experience as we had today. Thank you Christian for providing an exceptional customer service today. Everyone that goes to Albuquerque Ashley’s should ask for him.

THESE PEOPLE DON'T HONOR WARRANTIES I purchase furniture about 6 years ago with the warranty at the time of purchase they told if you don't use it we will reimbursed you with credit on the store . The warranty cost me $200 dollars 5 yrs went by and suddenly I show up to collect my $200 in store credit . First thing they told me was that the warranty was given under a different ownership and now with the new owner he only collects monthly payments owed by customers still paying there furniture but not the debt owed to the customer of which I said if you are carrying the ASHLEY FURNITURE LOGO you must honor the warranties owed . I had place complaint at BBB , CFPB . Lady call me try to be nice but she's not at all she lie to the BBB about giving me a credit till this point I am still waiting for an answer . I notice that lots of people had complained about there scams we might have enough power to sue them in a court of law because just imagine how much money they make just on phony fake warranties it's outrageous

Helpful with information

James was so nice, patient and friendly when I entered the store. He gave me professional advice and reasonable price to help me make a decision right away.

Donica and Anastacia where the best at answering all questions and getting us the best possible price

Richard Rivera was professional, respectful, and very helpful and helping us choose the right furniture for our family.

Sayra and Jason walked us through and helped us design and pick out the perfect sofa and bed. Felt right at home, not pressured and they made sure our needs were met throughout the whole process. Would recommend to anyone. Thanks again!

RoseAnn was great to work with and gave me a great deal on my new Bedroom Set. She went that extra mile!!

I Was very. Well informed on the item I was buying .She was very nice and very helpful.

Recently we went back to Ashley to purchase a sectional. We were called that our furniture was ready and told that "all" of the furniture was at the 12th street distribution center. My husband showed up and all they had was our ottoman and then he was told he needed to go to the Unser distribution center to pick up the rest of the sectional. Their warehouse staff can't even manage to figure out where to pick up the furniture. The sectional that we were given had cardboard on the bottom and plastic wrap around it. The sectional wasn't given to us in the original boxes. When we got the furniture home and unwrapped it we came across dirty material and scuffs across the bottoms of the legs of the sectional...like it was put together, used , and then returned to the warehouse. I called today to speak with the manager of the Albuquerque Ashley store, Jerry Noble. I was able to speak with my original salesman, Robert and he said he would relay the information to Jerry and have Jerry contact me. Needless to say Jerry never contacted me. Robert asked if I had been contacted and I said no. Then he came back and said that the pictures we sent (which are attached) show it was our fault due to the way we tied down the furniture. See attached pictures...it was tied down so it wouldn't move but it was completely covered by the warehouses plastic wrap not the original boxes due to the warehouses negligence. Also attached are pictures of the dirty material as well as the scuff marks that were on the bottom of the legs. The furniture was not transported with the feet down and exactly with the plastic cover from the warehouse, so how did they get scuffed up when we had just picked it up from the warehouse.We have bought a lot of furniture from Ashley over the last 15 years and have never been treated like this. We had made a purchase back in July 2023 and the warehouse messed up our furniture then as well. Jerry Noble had apologized profusely and said that if we ever purchased again and experienced any issues he would help us...funny how he seemed to forget. I'm more upset that they and he feel we are lying about the situation. This furniture was messed up by the warehouse and not us. We were given used furniture!!!! Ashley you have lost a longtime customer...that is really sad! Anybody out there - Do NOT BUY ANY MORE FURNITURE from Ashley in Albuquerque, NM!file:///var/mobile/Library/SMS/Attachments/a8/08/51D765B8-A51D-4AF5-9FE9-0CCE445A052B/73411439564__CA77B220-7FAA-46AD-B0F2-A581377E0B8A.MOV

Charlie was great!

Do not buy from them!!! I purchased a bed frame and mattress and a set of lamps from them and their in store price for the lamps was double than what it was in the website. I received them yesterday and when I pointed out to them that the lamps were double they told me that there was no price matching if I had received the product already. I said I literally got it yesterday and only noticed it today and he said he wouldn’t do anything for me. Then I said I was going to return it and he said there is a no return policy!! A no return policy!!!!!! One of my lamps is broken and he said I had to call a 1800 number to get it fixed and he wouldn’t swap anything in store. Then I asked his bosses name and he wouldn’t give it to me, then I asked his name and he wouldn’t give that to me either!!!! Do not buy from them. I said how can you justify charging me double than your website and he said they aren’t a part of their website!!!!!!! I am totally shocked with this.

Customer service was excellent, helped with everything i was looking for.

Lied about our product needing additional parts, seemed like sales rep wanted the sale instead of helping find what I needed.

Had a great experience was help with everything from financing and getting the type of furniture I wanted

Amazing staff. Immediately showed me options I wanted and explained differences of each sectional sofa. Delivery was thrown in on top! I'll be back 100%

TJ provided great customer service. He walked me through the payment process after work hours. Thank you TJ!!

The guy delivered the tv stand and didn’t assemble. The customer derive was rude and disrespectful

I got the help I needed to get the furniture that was right for me. Financing was easy. And the best part is they matched the online prices for an online Easter Sale. I expect delivery in a couple of days. If I haven't made an update, it went good.

TJ was great and very helpful. We are repeat customers.

Wonderful experience , Ana made us feel comfortable and explained all of the options until we found what was best for us. I will be returning for future purchases

The gentleman Richard that helped up was the best very friendly, patient and helpful definitely got my business and will be going back again.

Still waiting on my bookcase since December. Worse service possible.

Muhammad and Jason were professional, friendly, and extremely knowledgeable, and I am satisfied that I have made a great investment in my mattress and furniture choices because if their help.

I went in to the store on a mission to purchase a chair and ottoman - already chosen from browsing online. I wanted to see it in person, sit in it, curl up and make the final decision yes or no. First salesman ditched me to take a phone call-so I quickly located another associate. Start to finish under 15 minutes bought, paid, scheduled. Buying IN STORE can save money but be prepared to prove the price - they honored the lower online pricing. Also buying IN STORE you have an easier time resolving any issues or returns. All in all a great job and now I hope delivery schedule is met so I can enjoy my new chair!

Excellent customer service

Great customer service and prices

Great buying experience.

Very friendly people and I might have made a purchase here except for the price I was quoted on a mattress, of course I was led to the most expensive one they had 8k .. I left thinking that was quite expensive, so I went to a mattress store right around the corner and the exact same mattress and frame was 2k cheaper, that completely turned me off from Ashley furniture

Horrible customer service with zero follow-up or communition. Ordered couch to be delivered. Although order was scheduled and we received a confirmation text about a week before hand, they never communicated with us after that and the delivery was not made. We wasted a beautiful Saturday waiting for them. Against my better judgment, we set up a second delivery the following Saturday. On Saturday morning, when we called to check on the delivery status the representative told us the couch was backordered. But no one called to tell us that. Where, oh where, has good customer service gone?

Great people! Friendly staff and service!!!

My experience at Ashley furniture with Crystal was absolutely amazing. She was extremely knowledgeable very helpful. Went out of her way to follow up. I would highly recommend visiting her at Ashley furniture. I was able to take my chair with me and my couch will be here next week, and I honestly couldn’t be happier.

Robert Duquette was incredibly helpful and knowledgeable about what we were looking for. Outstanding customer service!

Salesman was extremely knowledgeable and made the experience go smoothly. Not my first time buying from them, will definitely buy from them again in the future.

Very disappointed with Ashley furniture. We purchased our furniture several pieces might I add and had to wait a significant amount of time for its arrival. After this wait we picked up our furniture and insurance was purchased for our piece of mind. Our “new kitchen table was assembled and there were some manufacturers defects to chairs. The table wasn’t as sturdy and the chairs, one didn’t have the proper fill in the cushion and the other chair had the factory holes drilled improperly. I didn’t report it within 24 hours because I have a busy work schedule but Ashley wouldn’t work with me regarding these defect. POS If you ask me. I still make payments for defective furniture. Go elsewhere people not even the insurance I got was I able to use.

Make sure you read your receipt when purchasing things because they like to sell you the wrong Furniture. Swindlers Ripping people off this place sucks. I will never purchase from them again. Scammers

I received my order a few days ago. There is a nick on one of the chairs but don't believe it was due to handling. I will be getting a replacement. I was very impressed with the efficient and friendly service of your delivery people. I would certainly order from Ashley again.

Angel was excellent with customer service, will return because of him!

Christian was awesome. Answered all our questions and made furniture buying easy! Thank You!!!

Friendly staff was very helpful in choosing my selected item. The only thing that was a little strange was I had set up delivery with the associate in store and ended up getting additional call and text to set up a different date. Hopefully my furniture comes in one trip instead of two lol

Was explained exactly what we were purchasing,and all the numbers. Thank you.

I came to the store shopping for furniture and was glad to find quality items there at affordable prices. Clarissa answered all my questions expertly about pricing and delivery options and l appreciated her help.

Had a helpful, knowledgeable and professional young man, Anthony Garcia, help with all my shopping needs. He worked out my options, financing, and delivery in a short time

Jason Johnson was very friendly and helpful when I bought furniture.

No pressure and charming staff. There when we needed help but also discreet in letting us browse alone. Every option was explained. Thank you Taj.

I had Jason going back and forth all over the whole store. Many beautiful couches! He helped me pick out a great couch and was so helpful! Great experience!!!

We wanted all new furniture for our bedrooms and living areas. Took our time visiting all of the larger showrooms locally, and top online retailers. Our top considerations were Price, Quality, Selection of styles and options, Availability, Delivery & Setup and most important was a strong warranty from a reputable retailer. After making several visits to each we narrowed our choices to Ashley and American Home. So why did we choose to purchase everything from Ashley? It all came down to the excellent customer service provided to us by Charlie Frye! We appreciated her patience and product knowledge, but what impressed us the most was her sincere desire to help us find exactly what we were looking for. Thank you Charly, this makes the third Ashely purchase you have helped us with. We will be happy to recommend both you and Ashley whenever we can. Chris and Cheri Williams

I had an excellent experience with Jason today. I came in knowing the piece I wanted and he gave me the absolute best price. I will have it delivered in days and couldn't be happier. Thank you Jason

Great service.😇

Our sales rep was very nice and friendly. No one was hovering over us they let us look around until we had questions. I love the furniture selection and will definitely shop there again.

Great help. Had my furniture piece I needed. Richard Rivera was excellent and very patient and helpful.

Unfortunately bad service, can’t get any help through corporate. I have a piece of furniture that I’ve been trying to get a replacement part for 9 months and no one can seem to figure out. I will NEVER be shopping here again.

Fast friendly service was able to pick up my furniture same day from the warehouse. Thxs!

I having been shopping at Ashley fine furniture for years and have never been disappointed

I shopped here twice and twice a bad experience. I bought my furniture days ago and I still can’t get anyone to tell me if and when my furniture will be delivered.

Angel was an excellent agent. His help went above and beyond. I will come back because of him he was extremely patient and helpful.

Hello. We had a great experience Robert done a super great job. We can't wait to get relaxing in our new bed and couches. Again thanks much appreciated

Knowledgeable, friendly service; reasonable delivery date.

Overpriced

Donica was fabulous in taking care of me and my mom in helping us both find the perfect mattress for our homes. We both had different needs and she addressed those along with our concerns. She was knowledgeable, friendly, personable and spunky. Would definitely recommend Ashely, and specifically Donica.

Angel was fantastic

Excellent customer service the sales associate Muhammad, was very knowledgeable and provided all the information we needed on the couch we were interested in! This is my second time purchasing a couch from Ashley and once again they have proven they’re excellent customer service!

Crystal was so amazing and she made everything so wonderfully smooth! I totally recommend doing business here, especially with Crystal.

Thank you TJ for the great service!!

Excellent selection of high quality furniture. Aracelli was a great person to work with. She was very friendly, knowledgeable and not pushy at all. She spent the time with us and allowed us to make the best decision for us.

Sales man Angel Reyes is nothing but a burn. He lied to me free delivery "NOT" charged me. Said we could return the merchandise "NOT". No return policy. Buyer beware don't waste your time

Edwin was extremely knowledgeable and friendly. He showed us sectionals of all price ranges and upholstery materials, telling us how they worked, the maintenance of fabric, etc. What was impressive is that although he really liked the high end furniture he knew that we might want to look and consider the others at a lower price because of our specific circumstances i.e. pets. He pointed out the best material for our pets and for better wear!

Great selection and service. Our salesperson was very knowledgeable and extremely helpful.

A little disappointed that I have to wait 3-5 weeks for the bed. Every bed I was willing to get had a delivery date of March 2nd or later. Employees were very quiet, I suspect the morale is very low because of the manager. Managers negative energy and bad mood really shows on the employees faces. Felt like they were all in a time out, not exaggerating, just a honest observation.

Worst place to do business. If they do anything wrong it is not their fault. Then when you try to get it fixed you have to jump through a bazillion hoops and they still haven't fixed the issue and it's been 3 weeks. I still do not have my furniture!!! I paid in cash and now they can't find my order to deliver it. Really? Bullshit. Worst customer service ever!!! They don't return phone calls and you must be persistent and I still haven't gotten my issue figured out. They were supposed to call back yesterday for the 4th time but still have not returned any phone calls whatsoever!! Purchasing furniture should not be this hard!!! Zero stars if it would let me!!!

Had a Wonderful experience at both the Ashley Homestores located in Albuquerque and Santa Fe. All the associates and managers were patient, kind ,and very helpful. Thank You :0)

Our in store visit went very well. We were met with a friendly, helpful and efficient salesperson "TJ". He assisted us with a purchase of a chaise and answered all of our questions professionally. He is an asset to the company. Thank you so much.

Donica and Robert were so helpful and patient with us as teetered back and forth on what would be best for our family! They showed us the best deals and the best qualities! They gave us our space to look but was very helpful as we came up with questions! They made the experience very pleasant! Thank you

Helpful and patient sales representative Richard. Financing for purchase was completed smoothly. Selection of furniture very good.

I’m so excited for my new bed thank you so much Donika and Lamar!:)

Jason was awesome and very knowledgeable

I was a little esceptical about buying furniture online. After visiting the showroom a few weeks ago, I called the store yesterday and visited with Taj , a most sensitive and knowledgeable sales representative. He walked me through the pieces of furniture I was interested on and a couple of text messages and phone calls later the purchase was done. I will be waiting for delivery at my new place in 2-3 weeks. This is so exciting. Thank you Ashley for the excellent quality and service.!

Mo was awesome. Helped with everything we needed, and was attentive even though the store was extremely busy

Mohammed took great care of me, answered all my questions and gave me great deals on my purchases! 5 stars!

Unfortunately not a good experience. We were giving the wrong location by sales associate where to pick up our merchandise. And the funniest thing is I got another text for my review which I had not submitted yet, thanking me and calling me by a different name.

Great buying experience. Attention when we needed it, but the salesman left us alone when we needed time to hang out and test the sofas by ourselves. He also worked to get us some deals, which hopefully was honest and true.

I ordered a recliner and it was to be delivered on Saturday after waiting two weeks . I made arrangements for the delivery. I was called on Friday morning at 7:00 am on my day off to tell me it wasn’t coming the next day instead I have to wait another 4 days and make arrangements during the week . I then called the store to speak to a supervisor because the girl that called couldn’t answer any of my questions , NO ONE CALLED me back! So I called the store and spoke to ANTHONY. I was told that NO manager could talk to me cause they were ALL busy with customers that were in the store. I think ANTHONY needs to go back to training and learn that In Store or On line WE ARE ALL CUSTOMERS!!!!!!! I then had to call the 1800 number for a one man show Omar that I had him cancel my order but my refund would take 10 days. I asked again to speak to a manager or supervisor but there was no one else to talk to he was by himself. This is unacceptable. I will be calling the BBB. Just a warning if you buy something and want to cancel from ASHLEY FURNITURE because of scheduling or horrible customer service you wont get your money back for 10-12 days. This is NOT customer service . And it seems that these companies don’t care if your unhappy . This is the world were living in. Unacceptable!!!!!i will NOT shop here again.

A Wonderful experience staff is helpful and professional great selection of furniture and deco

Anastasia was very helpful in finding a deal for me and explained everything in great detail about my upcoming delivery of a recliner.

Had a great experience with the staff. Very knowledgeable about the product and friendly.

My husband and I was at Ashley Homestore to buy furnitures for our son’s apartment who is attending school in Albuquerque. We were helped by a sales professional named T.J. Hummel. He was extremely helpful, friendly, and knowledgeable. He gave us a great deal and made the whole experience very pleasant. He was super efficient and we were done with everything within an hour.

We had a sales rep who was not very professional at greeting or his customer service. Thankfully management took care of us. We love our new price of furniture.

Had a very good experience. Edwin Rios was helpful. He had answers for any questions we asked. Best experience I've ever had with a sales person. When we go back we will definitely be looking for Edwin to help us.

Anastasia was a phenomenal salesman. She was polite, informative and intelligent. She took her time to make sure my wishes were met. The furniture is beautiful and exactly what I wanted.

My wife went in to buy a couch with my little son, and the sales associate had a bizarre and hostile attitude. Not shopping here. Thanks!!

I had terrible experience at this store this morning. I went in looking for a couch with my young son and the sales associate was so rude to me for no reason. It was so weird. I was probably only there for 10 minutes.

The help I received inside your store was exceptional as well as the delivery

Christian helped me order my new sectional and made the process as quick and painless as possible. He even helped me save a little money. Will definitely return for future furniture purchases!

Charlie was helpful getting the answers I needed and very kind. Appreciate her assistance 😌🤩

NEW MEXICO BUYER BEWARE. We bought our first couch with Ashley Furniture on Pan American in Dec. 2024. Our salesman was attentive and kind. However, once we received the couch at our home it went way downhill. We received our couches. The delivery people took pictures of them set up in our living room to show delivery and "no damages". They did pull the sleeper sofa out into the room. Pictures were not close up but taken from far away. The area of damage was in the shadows of the photo, hidden by the sofa mattress. I am sure that there was no way that those delivery people did not know that there was major damage to the underside of the cushion. We had a guest on Dec. 31st for the holidays. When removing the sheets from the pulled out sleeper sofa we noticed there was some stuffing coming down from the seat. We noticed it was near the zipper. Stuffing was coming out the full length of the zipper. I try to zip it up and realize it's not just unzipped. We call Ashley. After 45 mins talking to a woman who I could barely understand because of her thick accent-we get told a tech will be coming out to view the damage. My husband has to miss work to be there for the tech. When I talk to the tech on the phone trying to navigate them arriving on base to my home, I find out this is a 3rd party contractor and that they are not Ashley furniture. The tech also didn't have registration on his car. We live on base so my husband has to drive him on to base and off again so he can access our house. It happens, its an inconvenience though adding up. My husband said the tech was friendly enough. The tech tells my husband "it's a manufacturer defect". Proceeds to tell him Ashley won't replace our "brand new" couch though, that he will have to order the parts and he will come back out to fix it. He tells my husband he is THE ONLY PERSON that does these upholstery fixes for Ashley in our state of NM. I am very upset at this point that a couch that is less than a month old won't be replaced. I confirmed this by trying to talk to someone with customer service. So I paid $1600+ for a sectional sofa sleeper that was damaged when it arrived at my house. So then the parts get to my house. I get a text asking if we received the parts. Yes I confirm we did. Then the text proceeds to tell me the days they have available: all weekend dates. I ask can we please have someone come out during the week after 1pm. They tell me they only have weekend times. The tech originally came to our house at 730-800 am on a Tuesday, but now cannot come out only on weekends?! I'm sorry....I now have to arrange my schedule and take my day off to wait around for a service person to show up in some allotted time frame to fix a damage that was done prior to it being at my house. I ask to have a supervisor call me. I get a phone call with a voicemail: "unfortunately service is the option" meaning that they will not replace the garbage that they dropped at my house. I call the number again, get hung up on before I can get through. I keep getting texts "have you received your parts" "yes I have, how come I only received one call from the supervisor". Response tells me "Our supervisors will only make one call to a supervisor request." Cool cool, I work 40+ hours a week, I have kids and obligations, I can't answer every call that comes through". I have received NOTHING BUT THE RUN AROUND from Ashley Furniture. Be careful if you buy from them, make the mover/delivery people show you the undersides of the cushions etc. They will conceal it and Ashley will not replace. Ashley will do everything to make getting it fixed an inconvenience. We will never do business with them again. I'm sure they don't care. I will always tell anyone to avoid them at all costs. Don't say you weren't warned. EDITED TO ADD: I STILL HAVE NO RESOLUTION TO MY RIPPED COUCH!

Awesome experience

Anthony was great sold us a really nice couch with a good deal.

Very friendly and helpful 😊 business

As soon as we walked in, we were greeted by Ana who later checked in again as we walked around looking for a sofa. She came at the perfect time because we had just found exactly what we wanted & were able to get the process started right away. Ana was very kind and walked us through every step and every option available to us. We can’t wait to have our new sofa in our home within the week! :)

Absolutely impressed with Ashley Furniture's customer service and overall management. From the moment I walked in, the staff was exceptionally helpful and knowledgeable, making the entire shopping experience seamless. They ensured a welcoming atmosphere, and their commitment to customer satisfaction truly sets them apart. Kudos to Ashley Furniture for stellar service and a well-run operation! Special thanks to Matthew for being an outstanding representative throughout the entire process. His dedication and professionalism made the experience truly exceptional. Grateful for his assistance and commendable service!

Christian was extremely helpful and went far beyond our expectations to serve us.

James was awesome! He made the process almost painless!

Many options were given, explanation of each item and why each were different was given

Luke is the man very patient and helpful

I was impressed with the respect and response, there was. Your personal were very professional and respect full. By that tells me that I would go back to get my interests.

The specialist Matthew was very knowledgeable listened to what we were looking for.

Decent selection. Jason didn't smother us, but answered all our questions, as was very informative, attentive & helpful.

Angel, and Judy we're amazing, on helping us out. Kudos on employees like them. 👍

Robert was so great to work with. I would definitely purchase through him again :)

I recently purchased a power lift recliner chair at Ashley's Albuquerque location. I was assisted by Ashley sales associate RICHARD MONDRAGON. Richard went out of his way to satisfy me in a most accommodating way. I had certain requirements for this chair and he worked tirelessly to satisfy those needs. He was patient, courteous, friendly and a true professional. Ashley Furniture is very fortunate to have an employee of his caliber. Please commend him. I am one happy customer and will tell my friends what great service I received and intend to make any future furniture purchases at Ashley. Mike Santullo Albuquerque, New Mexico

Our salesperson, Lamarr, at the Albuquerque NM store was super patient with us as my 95yo mother tried several different styles of chairs for a dinette table she liked. She then tried some simple occasional chairs, which she needed help getting up from. Then she tried several power reclining/lift chairs. We ended up buying the dinette set and a lift chair for her, AND a power recliner for me as well! Thank you Lamarr for your time and patience!

Pleasant environment.

Charley was very knowledgeable and helpful very easy to work with excellent customer service we appreciate her help with our purchase.

They always have quality furniture

Great customer service by Christian. We went back three times just to make sure all the items what we wanted. Thanks for your patience, Christian.

Mo was great to work with and was so patient with me as I purchased multiple pieces from out of state!

Had a great experience with Ashley homestore in Albuquerque. We were shopping for a couch. We started at Ashley, looked at a few other stores and came back. My wife and I ended up buying the couch of our dreams. Part of the great experience there was due to our salesperson Ashley Frye! She was very knowledgeable and very patient with us! Definitely would do business with her and Ashley again!

I'm changing my rating to a 1. This was the worst purchase I've ever made. Don't shop at Ashley. I purchased a "new" reclining sectional and when delivered, it looked like it was a return. Also, it immediately needed a part repair. Now I have another part that came off and the cushions are already slumping. I've reached out and no one has returned my call.

I decided to edit this after additional time. The initial process was great. Salesman was very helpful and attentive. When we purchased our couch and desk we were told 2 weeks. We were contacted about 1 week later to arrange delivery and the subsequently received confirmation of the date. Ultimately about 10 days from purchase. Come the day before delivery and I still hadn’t received a time for delivery. I called and was transferred to the national customer service line (basically useless) who told me it was on back order and it would be an additional 4 weeks. When I told them I had already received confirmation, they said it was a mistake. When I was finally able to contact the local store directly, they told me that when I was sent confirmation, every piece was in and they were unsure what happened. I told them I had already sold my old couches as a result of the confirmation and I was no without couches. Their solution was to apologize and that was that. When I finally received notice of delivery, it was an additional 2 week delay. Almost 8 weeks after purchase and we have no couches as we sold ours, as I mentioned above. The least they could have done was waive the delivery fee for their mistake and ongoing delays. Hopefully no further issues or I’ll be requesting a full refund and I’ll never go back.

Updated: This company/store is terrible due to the fact that they are horrible with customer service and they won't assist you properly. This store is hungry for business and will try In anyway to get you and suck you in. I think they call that a "High pressure sellsman." I purchased the wrong item and requested within 3 days of them dropping the item off for an exchange for another item that would fit in my living room and this is what Victor the supervisor said all sells are final and exchanges aren't allowed. I tried to explain to the man that the only reason I bought this item was for my fathers medical conditions and that the reason for it was because we were needing to use the ottoman to put his legs up due to him having lot's of water retaining in his legs. Please if anyone is reading this be careful with this place and if you do shop don't make the honest mistake I did because they don't care all they want is your hard earned money!

MO really helped us figure out what we needed for our home delivery was perfect. It was so great we went back and bought more furniture with MO Thank you

Crystal is an amazing sales consultant! She made everything so easy and had so much knowledge! Thank you for all your communication Crystal! I will be shopping with you again in the future.

Friendly, but not very honest.

Robert was absolutely amazing and a pleasure to work with. I wish I could say the same for the rest of the employees that work here. TY SO MUCH FOR HELPING US ROBERT!

The customer service that MO presented to us was more than exceptional. He was patient through all the issues that we had. He made the experience worth it and we are more than willing to do business with him and the company again.

Just average service

The staff was extremely nice and they were quick and very helpful with everything. I was really happy and it was my first time there. I definitely will tell all my friends and family a five star rating for sure.

We were greeted at the door as soon as we walked into the store and was given an opportunity to look around before Muhammad came around again asking if we found anything. He was very friendly and professional told us he’d give us a good deal and he did just that! I got a new bedroom set and a new kitchen table! Very satisfied with my purchase, and the kindness and professionalism I experienced!

Jussiah was great...promote this young man!

Jason was super knowledgeable, he’s a true professional in his field. If your considering a furniture purchase, allow Jason to explain the benefits of Ashley’s products and amazing finance programs!

N/c

The store is well laid out, the only reason I give it four stars is that we wondered the store and many sales people looked at us and never offered help. The store wasn't busy. I spoke with the Manager and he helped us, made it right, and assured us that wouldn't happen again. Update: So, they were supposed to call me last week to give me a delivery time on Thursday, come Thursday... nothing. They didn't call or text to let me know what's going on. I called customer service and they were no help. I went to the store yesterday to see if this could be resolved and finally got some answers. They said the bed we were sold was in stock but when the warehouse looked at it, the bed was damaged and they had to get another one from AZ. Cool, some clarification, my problem is, there was no communication about my delivery, no communication about any problems, and I had to take my time to track down the information. Super annoying.

Taj at Ashley was very knowledgeable and not pushy. He gave us plenty of time to make our decision on living room furniture

Richard was helpful, kind, knowledgeable and efficient in helping us navigate the store and find what we purchased.

Charlie was awesome! Made the mundane process of buying a couch quite fun and personable. Charlie was also able to save us a lot of money compared to the website's prices.

Edwin was very helpful, great customer service. I enjoyed my experience

She is a go-getter. I appreciated her competence and communication.

Richard was very genuine & respectful throughout the whole sale process. I will be referring family here as I got referred to Ashley furniture. Will be back !

So it’s was a very good greeting n very respectful n kind n Professional.

Sales people were great. Ashley’s purchasing process flunked terribly, indicating processing errors with 2 different credit cards. Pick up location specified is in a completely different part of town from the store.

Had a great experience . Thanks, Richard!

Worst customer service ever No response keeps delaying pick up and they refused to return dining chairs we bought not the color we really wanted !! How come no return !!

Taj was an awesome salesman.

If you value dignity, self respect and good customer service, this is not the place for you. There are other options for furniture, I strongly recommend going there rather than Ashley.

My experience at the Albuquerque Ashley store was outstanding. The associate with whom I worked, Charlie, was friendly, helpful and extremely knowledgeable, especially with regards to the selection and purchase of mattresses. I highly recommend this store, and especially Charlie.

Nice, professional staff. They were not pushy and did not act like used car sales people. Prices very reasonable compared to other furniture stores.

Great customer service and easy shopping experience. They priced match from their website.

Great customer service! So excited to receive my big beautiful reading chair. Thank you!

Matthew Romero was professional and was able to get us a great deal on things we needed for our home. He introduced us to Donica who helped us find the perfect mattress. Both of them were knowledgeable and passionate about what they do.

The best experience! The way Matthew worked with us from start to finish to ensure we not only got what we wanted, but NEEDED, and at a price we could afford was beyond measure. Highly recommended!

Got help right away from Lamarr. Lamarr was terrific, he showed us exactly what we were looking for and got us a great deal. Will definitely be coming back when we need more furniture!

Donica was great to work with. Knowledgeable and friendly and helpful.

Chrystal was our sales person and she was Amazing! She took into account my current medical limitations and helped us find a new living room set that works perfectly for both my husband and myself. She is very personable and definitely did not hard sell us on anything. I felt she really wanted what was best for me and my husband and really went the extra mile. I would definitely deal with her again in the future! Can’t wait for our delivery tomorrow! Thanks Chrystal!

Very warm atmosphere with beautiful furniture. We wanted to take it all home! The staff was very good to my toddlers and we feel good about our purchase! Thank you to TJ for helping us out!

Great quality & selection at s reasonable price. Our sales guy (Anthony) was friendly & helpful. Overall a pleasant experience!

Sales rep, Angel, was very helpful and thorough during the purchase process. Would recommend this store for future purchases.

Taj was very knowledgeable and very easy to work with. He was very attentive and would recommend hm and Ashley furniture for any of your furniture needs.

The sales people and the help with our purchase was excellent. Good people and energy. Thanks

Excellent service 👏

My experienced began with Charlie, she was lovely, great personality, well aware of items of the like I was looking for on sales floor! Will reach out to her for other items down the road. My delivery guys were early, which the early bird catches the worm and I was thrilled! They were lovely, hard working, great personalities and good about testing everything before they left and put couches where I asked. It has been a delightful experience...thank you to all involved!

Great service and Edwin explained the difference in mattress's and did a great demo with us so we could feel the difference.

Overall, Lamar was great, he didn’t put any pressure on additional sales and did his best to get us the best deal. Downfall was that we were given incorrect information about picking up our items at the warehouse. We delayed our pick up from the warehouse by 2 days to allow time for the warehouse to gather all our furniture. When my husband went to pick the furniture, he ended up having to go to 2 different warehouses in order to get all our furniture items.

It took 2 hrs.

(Translated by Google) It's too expensive Presiosa Ridiculos (Original) Está demasiado caro Presiosa Ridiculos

I bought a new bedroom set from Ashley’s and the bedroom set was delivered cracked. The delivery people did not care much about the furniture and was damaged. Do not purchase the protection plan because it’s pretty much worthless…… definitely was a waste of money.

Taj is very knowledgeable, friendly, and courteous in everything he does. Great sales associate and strong asset to his team!

Wrong information and no returns.

Edwin our salesman was very helpful, not pushy and showed us all options in our choices.The only drawback was finding the place where we had to pick up our furniture. It was not properly labelled.

The staff is excellent and very nice, Jason was our salesman and he made us feel comfortable

Awesome experience!

Terrible. Ordered furniture for my elderly father. Was assured delivery & assembly after 2p 12/26 (since we were off for the holidays) Now I’m told furniture won’t be here until the 28th & they set up the timeframe for when delivery takes place. No one answers the phone unless you are making a NEW purchase, or they refer you to an 866# where you are repeatedly hung up on unable to speak to a live agent… Seriously considering canceling the order- it’s a shame what retail chains have become. Right hand does not know what the left is doing SMH

BEWARE, THEY DON'T HONOR THEIR WARRANTY. I have a 5 year warranty, that is set to expire next year. I have a chipping table and a chair that is now useless as the wood piece that supports one of the legs completely cracked in half. I tried contacting them for 3 Mos before someone finally admitted there was an issue at point of sale. I have a receipt that shows I've paid and have a 5 year warranty, and they will not return my calls. To date, I've placed 34 calls, and the only thing they'd offer was a refund on the warranty. What am I supposed to do with the $1600 broken and chipped table??? I asked for a better resolution as that was unacceptable, and they needed to take responsibility for their screw up. She said she'd call me back and never did. I even called corporate 5 times after this, they ignored me. I went into the store and watched the manager place a formal request. They still NEVER called me back. Shady shady business practices, and now I'm left with a $1600 POS. I will definitely be canceling my card with them. I've literally furnished my entire house with Ashley, and this is how they treat their customers. Run!!!

BEWARE, THEY DON'T HONOR THEIR WARRANTY. I have a 5 year warranty, that is set to expire next year. I have a chipping table and a chair that is now useless as the wood piece that supports one of the legs completely cracked in half. I tried contacting them for 3 Mos before someone finally admitted there was an issue at point of sale. I have a receipt that shows I've paid and have a 5 year warranty, and they will not return my calls. To date, I've placed 34 calls, and the only thing they'd offer was a refund on the warranty. What am I supposed to do with the $1600 broken and chipped table??? I asked for a better resolution as that was unacceptable, and they needed to take responsibility for their screw up. She said she'd call me back and never did. I even called corporate 5 times after this, they ignored me. I went into the store and watched the manager place a formal request. They still NEVER called me back. Shady shady business practices, and now I'm left with a $1600 POS. I will definitely be canceling my card with them. I've literally furnished my entire house with Ashley, and this is how they treat their customers. Run!!!

BEWARE, THEY DON'T HONOR THEIR WARRANTY. I have a 5 year warranty, that is set to expire next year. I have a chipping table and a chair that is now useless as the wood piece that supports one of the legs completely cracked in half. I tried contacting them for 3 Mos before someone finally admitted there was an issue at point of sale. I have a receipt that shows I've paid and have a 5 year warranty, and they will not return my calls. To date, I've placed 34 calls, and the only thing they'd offer was a refund on the warranty. What am I supposed to do with the $1600 broken and chipped table??? I asked for a better resolution as that was unacceptable, and they needed to take responsibility for their screw up. She said she'd call me back and never did. I even called corporate 5 times after this, they ignored me. I went into the store and watched the manager place a formal request. They still NEVER called me back. Shady shady business practices, and now I'm left with a $1600 POS. I will definitely be canceling my card with them. I've literally furnished my entire house with Ashley, and this is how they treat their customers. Run!!!

Honored price match from online site

The sales lady Beverly Sanchez was professional and informative no pressure sales and saved me MONEY and T J also

Angel was knowledgeable and double checked everything for accuracy. Great experience!

Lovely store, lovely furniture, great prices and most importantly fantastic staff. Thank you Matthew Romero and Donica Girot!! Ashley is fortunate to employ you.

Let me start by asking you something. What is the worst guest at a house party? Is it the person that didn't read the invite correctly and arrives way too early? You bet! That is a mother-in-law move or a work-friend-with-borderline-Aspergers-you-felt-obligated-to-invite-but-hoped-woundn't-come move. You see, I scheduled my couch's arrival more than a month in advance. I took time off work to not interfere with people that "hypothetically" depend on me. I had an easy DMV appointment 10-minutes away from my house scheduled one hour prior to the EARLIEST possible delivery window provided by Ashley as I took the whole AM off. When did the delivery people first call indicating they were 10 minutes away? 1 hour and 20 minutes before the EARLIEST possible delivery time. To their credit, they weren't lying and they arrived a full one hour before the EARLIEST time they were supposed to arrive and I missed my DMV appointment...but I did get a couch that 1) I paid for the delivery which was delivered whenever they wanted not when I needed it and 2) only "wanted" in these least emphatic way...it was more of a necessity as I had no place to sit. Missing that DMV appointment required me to take more time off work and drive 1 hour and 30 minutes round-trip to the neatest DMV that had an appointment still available that day. Thanks, Ashley! Let's say, "hypotheticallly" speaking I'm a healthcare provider that has a schedule with appointments of people that depend on me being, "on time." What happens if I get ahead of schedule? Nothing! The next patients probably can't come in early because they have agency and free-will and probably also took time off of work to come and see me..."hypothetically" still, of course. In sum, there is zero credit for being early in this world (unless you are Amazon, which doesn't require you to be home) it is actually detrimental to everyone whether at a party or for an appointment. Zero Stars. Yes, the couch is fine. Yes, the delivery was fine but still, zero stars. I'd up it to one star if Ashley would refund my delivery fee and go to the DMV for me and deal with that whole non-sense. Do you know what the best part of this review is? As a GenX-er, I'm not special and it doesn't matter what I think which negates this whole review. That is juxtaposed to the generation of delivery drivers that showed-up from a certain, younger, more inwardly-looking generation that, by their own admission, are very special as the world obviously revolves around them. I hope they ended their day early to make "content" after making my day much longer.

Most products picked up or delivered are damaged resulting in a call to the questionable customer team. This occasion was terrible. They denied service due to my name not matching their records. More calls resulted in them saying they don’t have supervisors or managers and no way to file a complaint. They talk in circles and waste a lot of time. What a poor example of a business.

Robert was such a great help and didn’t pressure us at all. He was quick to answer questions and had a wealth of information when we had questions. Glad he helped us with our purchase.

Luke is nothing short of an amazing sales person!! We purchased multiple furniture pieces and he was knowledgeable and most importantly friendly! Thank you Ashley!!

Taj was very helpful and professional. We got what we wanted with next day pickup..

It was a very positive experience start to finish. I went to just look around, found something I liked at the right price and bought it. My salesman (Jaime Jiron), was so easy and pleasant to work with. Great customer service! Thank you!

If they had customer service, I could rate it. The wrong couch was delivered and it's nothing but finger pointing as to responsibility. If they ever resolve the issue, I may be able to upgrade the rating but as of now we're heading into week 2 of zero resolution. Please also know that THEY DON'T POST THE STORE PHONE NUMBER. Nothing but run around nonsense.

Lamar made this a fabulous experience!!

Christian was very helpful with our purchase of an electronic love seat recliner.

Planning Delivery schedule not great

Super easy experience definitely use them again

Emilia and Richard were awesome.

TJ was helpful and expediant

We had a great experience. The sales person, Anastasia, gave us guidance and plenty of time to make our decision. She was informative and we knew were in good hands. We can’t wait for our new furniture to arrive!

Great customer service

Crystal is amazing!

Very professional staff

Great service. Donica was extremely helpful and took the time to help us find the right sofa option!

Pick up was so smooth and quick!

The assembly wasn't completed for some set and delay delivering the order.

I Picked Up The Recliner I Paid for Without Any kind of Hassle, or Damage. Workers Loaded My Item on My Truck. The Workers Were Respectful, and Professional .

It was a best experience w Ashley furniture employees when they came to set. Up my buffet table the man that was assembling the. Furniture us well organize n know what he was doing. Thanks sorry forgotvyur name

I had the pleasure of shopping at your Ashley Store in Albuquerque. I worked with both Nathan and Richard. They were professional and patient. Richard was very knowledgeable about all of the items I was interested in. What truly set this Ashley Store apart from other stores I had visited was the exceptional client service I received. Their expertise and genuine desire to help me made me feel confident in my choices.

Richard helped me find what I wanted and made the purchase easy to make! If I need anything else I will be back!

Good value. Conscientious, careful and friendly delivery.

Very pleased with Mr. Mondragon's attention to detail and very polite. He described everything to our satisfaction.

Crystal (CL18) was absolutely amazing! She was compassionate, and knowledgeable. She answered every question we had and was extremely patient!

Excellent service

Anastasia and Donica were very helpful and made me feel as comfortable as possible during the entire process. Even though I was very stressed out about the cost of the couches and bed.

I went to Ashley's to buy a dinning room table and i found one at a good price ..The girl that help was very nice ,polite and very helpful..I plan on going there again and getting some other thing's that i need for my home..And i will definitely recommend this place to my friends...

Great prices and service. Delivery was quick and setup exactly as wanted.

Great and seem less experience

They dont serve lowlife looking individuals. Walked into their store and not one single greeting, yet they want us to pay thousands for zero service. Disgusting!

Delivery service was great. They were very courtesy and respectful despite the time of day.

The salesman knew his stock and showed me what I was asking for. I will go to Ashley again.

The staff were super friendly and I found great deals on furniture. Will continue to buy from Ashley and Albuquerque store of Ashley

It was great.And our sales man was awesome thanks Richard 😃

Jason was a rockstar! Great salesman...owns the product...super patient! If you go ..ask for him!

Cool ppl helped me get a new bed:)

Luke and Alex made an excellent team. They were very patient with me and my daughter and knowledgeable about the products and services. I appreciated them sharing all options and benefits with our purchase. Thanks again!

Awesome

The service was very good. We were greeted by more than one employee. Then we were allowed to browse until we made our choice. When we indicated we had chosen our purchases, we were very courteously checked out. It was a pleasant experience. Mostly I appreciated not having a salesperson hovering.

Salesperson Mike was great. Ordered 2 couches and then came back for an ottoman. He made the sale very easy.

Our salesman was personable and not pushy. Would definitely recommend Ashley Furniture!

Great.

Great experience. Friendly staff and the sales person was awesome. Very pleased

Great service, fast delivery & flexible sales person. TJ was great!

Friendly staff. Not pushy. Helpful.

The furniture store had a great selection and the store displays were great.

Delivery was smooth and quick. Guys were very nice and made sure we checked everything over before they left and made sure they took all trash with them. Very satisfied.

Never received my quote to purchase. Had to call 6 times before got an answer. Purchased from some where else for more MONEY, because had a better experience with them. Thanks ASHLEY, you always drop the ball.

TJ was very helpful and knowledgeable

Great sales with quality products. Delivery team was quick and professional.

Donica was great made the process easy!

Very gracious, knowledgeable of product and even gave us some privacy when we needed to have a private conversation.

Taj spent quality time with us sharing design and financing options to support our purchase with the best fit for our family.

it was great very happy with the purchase thanks Nathan u killed it

I love my new furniture from Ashley! Top notch customer service from sales to delivery.

We bought a set of shelves very nice, but we're not told we have to put it together.. My son helped me put it together was pretty easy. And it came out very nice. Otherwise everything else was a good experience.

Came in at opening on Black Friday - bought an end table. While waiting for paperwork to be completed, saw a sectional I might be interested in, but would have had to check with husband and measure family room. Was advised the sale would only have been offered until 8am, 1 hour after opening. I may have bought it but that wasn't enough time. Unfortunate.

All representatives at Ashley are so professional

Wish could not add a start. First off the floor sales man was rude as they come. Also the sells on what show on TV is not what is in store

Can do better customer service

Great selection of well made furniture. Had already been researching online so had a good idea of what I wanted. Never felt like I was being given the hard sell or being pressured. Salesman spent quite a bit of time with me over a two day span. I will definitely be back. Ask for Jason!

Sayra was an amazing sales person ! She’s the reason I choose to buy my furniture from Ashley . I was in store and no one ever asked too help me she look at me and just knew I need some help and offered it to me So kind and very helpful to me and knows what she sells . Thank you Ms. SAYRA Martina Peña

All good so far

I had a great experience at Ashley Furniture! I called before I went in. I originally wanted to go in 3 days later. The salesman explained some things to me. One hour later and went to Ashley Furniture and made a purchase!

Sales associate Richard was very helpful and gave me the best options for purchase.

Terrible customer service. I still have not received half my order and no one can be bothered to update me. Don’t waste your time or money.