Ashley Store | Albuquerque, NM 87109

Lamar was very helpful with showing us different variations of the couch we liked to ensure we’d find the one that worked best for us. He was also very helpful with our payment options and delivery, we left the store very excited and feeling great. Can’t wait for our delivery :)

Jeremy Maskrid was a delight. I really enjoyed my experience and love my new chair!

Ashley is always pleasant and helpful with your needs. My Sales person, Krystal, was great and worked with me to get what I wanted.

Very professional environment and the seller was great.

I can openly recommend Christian St John who was the salesman who helped me with my purchase today, his attention to us was excellent. The deals I got in the store were the best I could have had. I had been looking for a dining set with the features I found at Ashley Forniture and in no other store could I find what I was looking for, at the price I was looking for. Only here I found what I was looking. I am more than happy with my purchase today!

I was very impressed by the service which we received from Christophe at Ashley. He was extremely knowledgeable about the products. In particular, he could tell us details about the materials used to make the products and what the different materials would mean as far as durability and long-term use. We loved the bast selection available.

Lamarr has helped us with two transactions and is such a professional. We will be back. Thank you.

How does two weeks delivery turn into 90+ days? We purchased furniture, paid cash and have had our nightstands delivered and the footboard of our bed was left in garage because the delivery guys said they couldn’t assemble it and the next delivery guys delivering our headboard and bench would take it upstairs for us! The next delivery guys literally had no furniture and said they didn’t even know what they were doing at our house. Well we call the manager and get hung up on, then head to the store, get a shut up coupon for a “free stanley” and a man’s word that we would have it delivered the following week! 3 weeks later they want us to pick it up and offer to assemble it for $99 because they the last two trips count against us! What the heck! Customer service is going to Hell in a hand basket! Can we just get it delivered and setup for Pete’s sake! Sheesh!

I bought a beautiful kitchen table and four chairs on June 22,2024. No doubt the quality is good and we love the furniture. However, I was double charged on my credit card and was told that within five days one of the charges would be dropped. Two weeks later, When I inquired again, I had to wait to be called Back again, and told that the charge will be dropped within five days. One month later now on July 22nd, I Had to pay both charges to avoid a finance charge on my credit card. When I called the store, again, they said my credit card was denied, but they got double their money and they could not put the second errored charged money back on my card. This is ridiculous. They didn’t even call me two weeks ago to tell me that that card was denied(It shouldn’t have been since I’ve had it since 1982.) They had to put the refund fund on a different card. It is unbelievable to me that a furniture store of this caliber would act this way.

Good customer service

Clarissa Kirk was very kind and helpful

T-Bone was amazing to work with. Very patient and when everyone else saw me walk in T-Bone came to help me while the others just didn’t assist me whatsoever. Thank you for everything T-Bone

Went in to purchase a dresser and Anastasia Garcia helped me out. After purchasing the dresser, I had been looking to upgrade my bedroom set. Anastasia showed me multiple sets before I made my choice. For someone who has only been working with the company for 8 months, she was HIGHLY knowledgeable and was super easy to work with. Needless to say if u go into ashley, ask for Anastasia.

I received excellent advice and service from Rachael on Sunday-Monday, July 14-15, better than at four other new furniture stores I visited on July 13. I will recommend her and your store to others.

The guys who delivered our furniture were great but the table seemed off and one of them also said the same thing. After they left, we started looking at dimensions of the 3 piece set and found that whoever assembled the tables before it left the warehouse did a HORRIBLE job. They put the wrong legs on the coffee table and on one of the side tables, they put the legs on incorrectly. I called the store to see what they could do and of course they tried having me call to "Guest Services" which was an 888 number that no one actually answered. My husband ended up switching out the legs himself but we paid for delivery service that we ended up doing half the work. Super frustrating to be passed off by the Albuquerque store.....

Salesman was great and patient. The outlandish delivery charge of almost $399.99! Was a shock. Everything to be delivered in one trip. About $100 to $150 more than quotes I received from your competitors. Furniture prices and discounts great!

Fantastic service, helped narrow down the options based on what I was looking for.

Christopher our customer service rep was fantastic. Helped all of us purchase new pieces to update our homes . Very knowledgeable and showed us the quality pieces we were looking for.

Very excellent and I thank T-bone for helping me out

Christopher was professional and knowledgeable. We will be back because of him!

Jeremy was an Amazing Sales Rep. He answered all my questions and if he didn't know an answer he found out snd got right back to me. I purchased everything i was looking to buy. The service close out was fast and efficient…👍🏽 5 STARS TO JEREMY

Very friendly staff they helped me get the furniture I wanted at a timely matter would definitely go back

Crystal was very helpful, we had a nice experience in the store and were able to get our furniture shipped soon after ordering.

Very pleasant experience found just what we wanted. Our salesperson was Muhammed and he was great super friendly and very accommodating great experience all around.

This to be my third purchase from Ashley's in two different locations. Staff is always professional, and they have good, competitive prices. Waiting on delivery for this latest purchase, so I'll update when that happens.

Was quoted a delivery date, then it was cancelled the day of. Finally received damaged furniture which was missing pieces. Staff was not helpful and has no way to contact the delivery team to see if things were left behind on the truck. Which doesn’t make a whole lot of sense. We will not recommend nor do business with Ashley’s again.

Our salesman Christian St John was wonderful! Found the furniture pieces we wanted and had us done in 20 minutes. Went and picked up our furniture and headed home all within an hour!

The Ashley furniture in Albuquerque was awesome. We had a great experience working with our salesman Jason. We were able to take our time and he showed us many different options of the several different pieces that we were looking for. They had a large inventory for us to choose from. The July 4th sale made it possible for us to outfit our new home with many new pieces of furniture. We would highly recommend shopping at this store.

Chris was very friendly and knowledgeable on everything that he showed us today! We were very happy with his service and advice! We will highly recommend him to our friends and family!

Luke was fantastic. Helped us with what we needed and had great suggestions/recommendations.

The mattress salesman was very knowledgeable and I can’t wait to get our mattress on Friday. However, I was watching TV last night and I saw a commercial for Ashley’s 4th of July sale and it said for qualifying mattress purchases of $999.00 or more that a free adjustable frame would be included. The salesman did not tell me this but did give me only 20 percent off. I believe the sale was going on last Sunday (June 30) when I bought the mattress. I even asked how much the adjustable frame was and he said $750.00. Hmmmm

My husband and I have been searching for a new sofa for months, we have a smaller tricky space to work with but loved the deep seat sofas. When going to Ashley we worked with T Bone who was very helpful providing us with info on all sofas that met our needs along with material options for our dogs and kids. While it was a difficult decision T Bone allowed us time to think things over, try different sofas and provided us with the best price and payment options. Thank you T Bone for all your expertise and patience.

No hassles. No guessing. Professional experience. Up front cost savings. Highly recommend.

I worked with the most knowledgeable and professional people, Chris and Jerry. They were not pushy just concerned about your needs. Out of all the furniture stores I've seen Ashley's have the most beautiful selections. I would recommend Ashley to anyone. 💗

Helpful staff. Great chair

Richard was very knowledgeable and professional. He was a great help!!

Great experience, everyone was so kind and very helpful in terms of closing with the right prices.

We spent 11k in furniture 2 years ago and it's been one issue after another, the place they use for the protection plans is a freaking joke. No Americans to help or talk to. No one helps at ashley they just continue to tell us to call the other place back. Everytime we call they say the coverage covers everything but the issue. First time took 11 months to fix the issue with our couches and we even had to spend more money. Now it's our bed and once again the coverage covers everything BUT our issue. We're 1 month in on this issue so far... I do not recommend this place at all. Costs a ton and cheaply made and forget getting any customer service. Wish I could rate a negative five stars -5☆

The delivery guys were great. We had a couple of issues. One issue was the sales person ordered the wrong color of chair and sent our order to Bernallio and not Albuquerque causing delays.

Sales person was very helpful and the quality of furniture was on display.

Courteous and friendly staff, and very helpful and knowledgeable!!!

I enjoyed my experience. Chris was very helpful and informative.

I had a unique circumstance and my needs were met in every way. Selection, quality, customer service, was all 5 stars. I was able to find the exact sectional sofa- bed for my relatively compact living room in the price range, color, delivered across the country where I’m moving to all while my wife was on the phone from her vacation. Both of us are happy with the purchase. Ashley makes buying what you want easy, and I trust the quality 100 times more than anything off of the internet.

We had a good experience. Chris was very knowledgeable, informative, and honest. He really looked out for us.

Richard was incredibly helpful, pleasant, and gave us lots of space to make our decision. It was our first time in the store, great experience, thanks!

We purchased a sofa and two end tables on 6/22. Matthew Romero was very nice BUT we paid in full with Matthew on 6/22 and set up delivery for 7/12. On 7/10 I called customer service to see when our delivery would be made on Friday. Found out someone did not apply our payment to the order so it was in delay mode. Now after spending hours with customer service over the next 2 days, I never got my delivery on Friday. They are delivering on Wednesday and they are supposed to give me a $200 credit on my account. I loved dealing with Ashley in the past but I doubt I will use them again

Absolutely Great Service

The sales person was nice. We bought a dinning set. After picking up the dinning set we had alot of issues. One of the chairs was very wobbly. After exchanging it it was still wobbly but not as bad as the first one. The table was worse, when putting on the top of the table to the legs 2 of the holes were off by quarter of a inch. Tried to contact our sales representative for 2 days to call us. He would always say that he would call us back but never did. We had 3 days to fix our issues. Those 3 days are up with still no solution. Not happy with ashlys Customer service. I will calling main office tomorrow. Robert

Kris did a super job, I left with a smile 😊 thanks!

We purchased three pieces of furniture in 2021. A couch, love seat and large chair all with power recliners. We also purchased a five year warranty. About 60 days ago one of the recliners on the love seat stopped working. We called Ashely about the problem three times and they never returned our calls. We went to the local store where we purchased the furniture and the gentleman there gave us a number to call. We were told that since we didn't report the problem within 30 days the warranty was void. We tried to report the problem well within 30 days but received no response. NO MORE SHOPPING AT ASHLEY FURNITURE FOR US!!

My experience at Ashley furniture was absolutely amazing! Thanks

Great experience! From selection, purchase to delivery! I buy all furniture there and have been ever since my adult kids were little. They have furnished my entire home!

Excellent customer service! T-Bone was great to work with. Michelle

Pleasant sales (Taj) seemed to know the furniture and was able to find the right products for me Very enjoyable shopping experience, did not feel pressured

My experience was great! Chris was extremely professional and knowledgeable!! Buying at Ashley is a breeze!! Thanks again Chris!! Stacy

Chris was very helpful. We look forward to working with him again.

This review is a little late, as we made our purchase on Memorial Day this year. Anna Garcia was awesome at making us feel welcomed, taken care of, and listened to. After truly just visiting to peruse, we found the perfect couch on clearance, and she was stellar with letting us know the particular rules with clearance items, and gave us great recommendations on how to care for our couch, who to ask for when picking it up, and making sure we received our couch in great quality condition. We have been loving the couch ever since. I rarely have such unmatched attention to detail from an associate from any company, and if we ever need another high quality piece of furniture, I will be glad to return due to her above and beyond friendliness and commitment to her work👍

They were knowledgeable and explained things in a way that was easy to understand. Fantastic service!”

Shout out to Mike at Paseo location. He has excellent customer service and went above and beyond to represent the store and client. Our order was over the phone and his attention and determination to best help every detail of the purchase exceeded all expectations. We highly recommend using this location for future purchases. Again, thank you Mike!

The salesman was very freindly and helpful. The items I ordered arrived when promised the delivery team where very professional. The store has a wonderful selection of furniture. I would definitely go back to buy other items when I need them.

Was helped by Crystal and she was super helpful and attentive.

Amazing experience, prices were amazing and was able to help me get my home furnished with ease

They said the sofa will be delivered in 3 weeks and 4 weeks max, and they delivered part of the set which they said that is not returnable now when I asked to cancel everything. They played the game by delivering half part so they can hold off the customer. What a scam! #furniture #albuquerque #ashleyfurniture #usa

Ana provided excellent customer service. She was very well informed on the product and available incentives! Another great experience at Ashley’s!!!

Very friendly place, the personal help me out in a good timely manner.

Great service, great selection of products, good prices

I had a great experience with Luke . Just making me feel like a person and very professional.

Taj was wonderful to work with he didn't hound us let us shop and helped us when we needed it.

Our first time shopping at Ashley's, was a pleasant experience. The sales team were very professional and offered excellent customer care and very knowledgeable on their products!! Love the warranty coverage!!

Walked into Ashley was greeted by Roseann. Told her what I was looking for she showed me some items. I made my choice. Roseann,is courtesy, very nice and patient. If you get her to help you,you certainly won't go wrong.

Anastasia was very kind, patient, and helpful! Thank you for all your help Anastasia!

Worst experience ever! My fiance and I took our time shopping for the right sectional. We finally narrowed it down to Ashley Furniture. We paid in full cash for a 5k couch. This is where it goes wrong. We get our couch and it turns out one of the ends of the sectional was ripped at the bottom, ripped at seams to where the inner cotton was poking out, a huge stain on the seating cushion and didn’t come with the feet. So within an hour of us receiving the item we immediately called. The store told us we had to file a claim online. Which we immediately did and that process was so unnecessarily over complicated! A week passes by and we don’t hear a thing. We call the main store and told me we filed a claim online and we haven’t heard back. They said wait a few more days. A week 1/2 passes and still nothing. We reach out to our salesmen and he was no help. Finally my husband decided to go to the store and talked to a manager and explained his disappointment and they could care less. So we told them we wanted to return it. They told us they don’t accept returns. My husband said that maybe they should’ve made us aware that this couch isn’t returnable before we purchased it. Manager said it’s not their fault we didn’t read our contract properly! So we waited longer to hear from the claims team online. Still NOTHING! At this point we decided to wrap it up and take it down to the warehouse where we picked it up from. This is where we finally got some professionalism finally! We spoke to a guy named Jonah and he kindly looked up our claim. We explained our situation and in the system it showed our claim but it was updated as “deleted”! So someone went into the system and specifically deleted our claim intentionally!! Jonah was so kind and helpful he helped us navigate through this and got us a new end to our sectional. Jonah was the only light to this whole situation!! Isn’t that a damn shame??? You think if you spend a significant amount of money you would think a company especially as big as Ashley furniture would have some care and professionalism to their customers but they didn’t! My family will never do business with them again!

My husband and I went in looking for a mattress and couch. We walked through the whole store and not once were we greeted or helped. We walked by at least 3 associates that weren’t helping other customers, and they just looked at us and kept talking to each other. Highly disappointing considering we found a mattress we liked, too.

Good employees they help and know what they are talking about when you ask questions. They don’t over crowd you and give you the time and space you need to make your decision on what you want.

Well I was very impressed the moment I walked into the warehouse a young man by the name of Jason walked over to me and introduced himself he indicated he was a sales person and if I had questions in regards to what I was looking for he would assist me well with that being said we started to look at furniture I was looking for and I must say his knowledge and professionalism I was very impressive I bought the furniture I needed for my home but the real impressive thing was I walked away satisfied as a customer this young man made a difference in regards to his craft but most of all just being a caring human because of him and his humane skills I would refer friends family to shop at Ashley Thanks Robert Sentnet

Selection is less heavy furniture than before pandemic. Nice leather collection too.

Fat friendly and informative. Person helping knew what i wanted. Took me to IT and showed me selections. Knew details about item’s and Was friendly the whole time.

The gentleman that helped me was very nice, useful, and patient. Nobody was following me around. They let me look on my own and if I had any questions we met in the center of the store after I was done to get answers.

Anthony was awesome.

We came into the store on a mission for one thing, a specific recliner type for my mom. A salesperson greeted us within minutes and got us some direct help. Lamarr came to assist and was extremally patient, courteous, and professional and helped us decide. We reviewed all options, made the order, scheduled the delivery, and were on our way in minutes. It was an excellent buying experience with ZERO upselling and no pressure to take any of the warranty plans (which did elect for one anyway). We'd gladly shop there again and we hope we get the same young salesperson again. Awesome job!

Richard and the store manager were amazing. They looked for the best deals out there and offered me great deals . I am super satisfied. Thanks

BEWARE! We bought a brand new $3,000 Sealy mattress and bed, and had Ashley install it in our home. After ONE MISERABLE NIGHT, we requested a softer mattress (exchange) because the mattress was too firm. We were denied. Ashley said using Ashley to do the home install somehow CANCELLED any Sealy exchanges or guarantees? Maybe some small print? BEWARE! This mega-company showed they don't care about consumer here in Albuquerque, and we have a bed we can't use. Ps- the salesperson was very nice, but ultimately couldn't/didn't help us get the mattress exchanged.

Richard R. was very nice and soft spoken. We went into the store to just look at a new couch, and he helped us by pointing out that the phone charger on the couch would charge our phones with the case on if we took the sleeve out! We were able to get approved that night using acima Leasing-Judy Rivera. We will definitely go back when we have more furniture needs.

Ashley had a great selection of the type of sofas we were looking for. The sales staff was friendly and helpful without being high pressure. When it came down to making a deal we got an excellent price and value on the product we selected along with the 5-Year protection plan that is a terrific no-use/no-lose plan.

Clarissa our sales rep was awesome she really helped us with our purchase of sofa the and love seat

Had an overall good experience. Jarvis was super helpful and not pushy about anything. The whole process went quickly and smoothly I will be returning for my furniture needs later.

Edwin, the Ashley salesman was patient, helpful, and friendly.

Richard was great! Loved how quick and easy it was to order! We found exactly what we were looking for! Can’t wait for it to be delivered!

Was taken care very well by Muhammad

Ashley has been nice and wonderful in working with us during our move to our new place. And our furnitures were delivered professionally. I like the way they update us on when exactly the furniture will be at our place. I like their tracking process. I highly recommend Ashley.

My husband and I came in looking for a new couch for our home and we were greeted and helped so kindly by Anthony. He was able to help us pick out the perfect living room set and keep us within our budget. He was incredibly helpful especially with explaining pricing, fees and all the questions we had. We will definitely return in the future for our home and furniture needs!

We were treated very well on our visit to Ashley furniture. Christian spent quite a bot of time assisting us with our purchase and he was very helpful with our questions and his knowledge was key in some of our purchases.

Great experience and found the perfect mattress to suit my back!

Very nice customer service my salesperson Christian St John was especially nice and helpful

Good clean quality friendly place to shop for furniture very helpful people

Excellent selection and very knowledgeable staff. Everyone there is accommodating and friendly. Best furniture shopping experience I have had.

Great sales person Charlie showed me exactly what I asked for vs trying to talk me into something else.

We loved the way Roseanna would check on us, but we didn’t feel pressured to pick something. We will definitely go back to Ashley again when we need more furniture, and will ask for Roseann again.

The store has good prices than others, BUT the delivery was horrible. My delivery kept getting pushed back and was going to take them almost 4 weeks to delivery my stuff.

Christian was super helpful, nice, knowledgeable and professional.

Very pleased with working with Charlie. She was very pleasant and knew her stuff.. we were very pleased working with her.

Wanted to thank Mr. Muhammad for making our visit to the Albuquerque store seamless. He was very professional and had all the information/answers to our questions. Really listened to our concerns and went out of his way to make our experience unique to us. Thank you!

Got all new living room furniture and a new dining table with chairs. Very friendly and delivery guy Blas was great

Richard! Was amazing to work with! I changed my mind many times, and he didnt act like it bothered him! I like Ashley furniture!

Richard was awesome and Ashley’s do their best to work with you.

Fantastic customer service & wonderful selections & prices.

I've been a loyal Ashley's shopper for years. Excellent quality, very nice sales lady, great prices, got everything I wanted. I will return for a dining table!

They were very nice.

Matthew showed me what I was looking for then was able work with me to get me the price I wanted to pay!

We appreciated the low key approach we experienced from the sales force. Our salesperson, Anastasia Garcia, was available when we were ready to make some decisions. She was knowledgeable and professional. She made our shopping experience at Ashley very easy and comfortable. We were equally pleased with our ultimate purchase.

Ordered a dresser almost a month ago, was supposed to be ready 4/29, asked to schedule a pick up for 5/4 and never received a call or email when it was ready. Called today and it's supposed to be ready today apparently. A call or email would have been appreciated but decided to cancel order and go elsewhere.

Matthew was very helpful and we are satisfied with our purchase and financial terms!

I had a very good experience. She was very helpful and nice

Very helpful… I got a great deal Thank you Christian for all your help

Anthony was a tremendous host and guide, I couldn't have managed through the extensive selection of furniture without his expertise and guidance. I truly enjoyed the experience and Anthony secured me a great deal on my powered recliner. Thank you, Anthony!

Richard was very kind and professional. He was able to help us out easily and efficiently. He made our shopping experience enjoyable.

Great customer service!

Richard was very nice and very helpful.

Good job thanks for Service

Jason was attentive, friendly, and helpful.

I like the professional and your salesman everything that was great we have a good time and that help us find what we need thank you guys

Found a very nice couch set everyone was scared to talk to me and my husband but klarissa was the only person to approach us , everyone else just stared. She helped us out and was nice .very happy with her service.

Great customer service from the guy that help us I will be back to buy more and to get from him asome job

Thank you Ashley for your customer service. The delivery process was very prompt and professional. The delivery app was helful and informed us where our driver was in route. The delivery driver was precise and capable. We are satisfied with our new purchase.

Once we found someone to help us, she was very friendly and helpful.

I went in to buy a recliner, Ashley’s has a large selection and priced reasonably. Thank you

Great experience, great customer service with Taj. Very knowledgeable. Ended up buying mattress and couches. Thank you so much!

Great experience, our sales rep Anthony Montoya was an excellent representative. We’re return customers.

Wanted to leave a 5 star review for Richard that works here. Feel like he went above and beyond to help us out on finding a dining table. Thank you

Ashley's furniture was a one stop for my sons and I foe filling up my new home in Albuquerque! No muss, no fuss. My kind of shopping! Thank you Richard and Ashley's.

4 because limited options but great staff

Great customer service, price matching and beyond.

Great experience with Edwin! He took great care of my and my wife. Walked in there for one piece of furniture and left with 3!

Very nice store and the sales staff aren’t overbearing

Anthony was very helpful in my buying process and knowledgeable about the products they sell.

Are sales lady was very nice and helpful with are choice of couches

Crystal greeted me as soon as I entered the store with a very pleasant smile. Crystal was able to help me completely. I was very pleased with the service I received.

Anastasia was knowledgeable, personable and helpful in every aspect of our purchases. We will definitely be purchasing items in the future and look forward to getting help from a wonderful sales associate.

Buying a sofa. Richard Mondragon was helpful.

Fair customer service.

There is no return policy on unopened furniture. Also, make sure they don't give you a damaged box on pick up. If anything is broken, they are the most difficult furniture business to deal with and will give you the run around on their website only offering a BELOW REPAIRS refund for store credit or 20% LESS refund to you card.

we purchased a bed and dresser for my granddaughter. The person that helped us was Christian and he was amazing. I will always go to him as long as he stays there.

The experience was excellent. The store is very impressive and the merchandise is displayed well. The furniture is easily determined to be of high quality. But, the primary reason I chose your company to supply my furniture replacement was you salesperson Donica. She was very knowledgeable and helpful.

Anthony was amazing! He took the time to provide us with a great customer experience. Excited to try our new mattress

I could not have asked for better customer service! Thank you Jason!! And Thank you John! What a great experience and beautiful furniture! I highly recommend this location!

Great service and help by Jason at the Albuquerque store

Today’s visit was fantastic. We had Christian helping us and he went above and beyond our expectations to answer all of our questions and give us some ideas to make our selection the best. Although this review was only for today’s visit we hope that delivery and set up goes as great experience as we had today. Thank you Christian for providing an exceptional customer service today. Everyone that goes to Albuquerque Ashley’s should ask for him.

Helpful with information

James was so nice, patient and friendly when I entered the store. He gave me professional advice and reasonable price to help me make a decision right away.

Donica and Anastacia where the best at answering all questions and getting us the best possible price

Richard Rivera was professional, respectful, and very helpful and helping us choose the right furniture for our family.

Sayra and Jason walked us through and helped us design and pick out the perfect sofa and bed. Felt right at home, not pressured and they made sure our needs were met throughout the whole process. Would recommend to anyone. Thanks again!

RoseAnn was great to work with and gave me a great deal on my new Bedroom Set. She went that extra mile!!

I Was very. Well informed on the item I was buying .She was very nice and very helpful.

Anastasia was great! She was the most helpful associate. I highly recommend going to her for help.

Charlie was great!

Do not buy from them!!! I purchased a bed frame and mattress and a set of lamps from them and their in store price for the lamps was double than what it was in the website. I received them yesterday and when I pointed out to them that the lamps were double they told me that there was no price matching if I had received the product already. I said I literally got it yesterday and only noticed it today and he said he wouldn’t do anything for me. Then I said I was going to return it and he said there is a no return policy!! A no return policy!!!!!! One of my lamps is broken and he said I had to call a 1800 number to get it fixed and he wouldn’t swap anything in store. Then I asked his bosses name and he wouldn’t give it to me, then I asked his name and he wouldn’t give that to me either!!!! Do not buy from them. I said how can you justify charging me double than your website and he said they aren’t a part of their website!!!!!!! I am totally shocked with this.

Customer service was excellent, helped with everything i was looking for.

Lied about our product needing additional parts, seemed like sales rep wanted the sale instead of helping find what I needed.

Had a great experience was help with everything from financing and getting the type of furniture I wanted

Amazing staff. Immediately showed me options I wanted and explained differences of each sectional sofa. Delivery was thrown in on top! I'll be back 100%

TJ provided great customer service. He walked me through the payment process after work hours. Thank you TJ!!

The guy delivered the tv stand and didn’t assemble. The customer derive was rude and disrespectful

I got the help I needed to get the furniture that was right for me. Financing was easy. And the best part is they matched the online prices for an online Easter Sale. I expect delivery in a couple of days. If I haven't made an update, it went good.

TJ was great and very helpful. We are repeat customers.

Wonderful experience , Ana made us feel comfortable and explained all of the options until we found what was best for us. I will be returning for future purchases

The gentleman Richard that helped up was the best very friendly, patient and helpful definitely got my business and will be going back again.

Still waiting on my bookcase since December. Worse service possible.

Muhammad and Jason were professional, friendly, and extremely knowledgeable, and I am satisfied that I have made a great investment in my mattress and furniture choices because if their help.

I went in to the store on a mission to purchase a chair and ottoman - already chosen from browsing online. I wanted to see it in person, sit in it, curl up and make the final decision yes or no. First salesman ditched me to take a phone call-so I quickly located another associate. Start to finish under 15 minutes bought, paid, scheduled. Buying IN STORE can save money but be prepared to prove the price - they honored the lower online pricing. Also buying IN STORE you have an easier time resolving any issues or returns. All in all a great job and now I hope delivery schedule is met so I can enjoy my new chair!

Excellent customer service

Great customer service and prices

Great buying experience.

Very friendly people and I might have made a purchase here except for the price I was quoted on a mattress, of course I was led to the most expensive one they had 8k .. I left thinking that was quite expensive, so I went to a mattress store right around the corner and the exact same mattress and frame was 2k cheaper, that completely turned me off from Ashley furniture

Horrible customer service with zero follow-up or communition. Ordered couch to be delivered. Although order was scheduled and we received a confirmation text about a week before hand, they never communicated with us after that and the delivery was not made. We wasted a beautiful Saturday waiting for them. Against my better judgment, we set up a second delivery the following Saturday. On Saturday morning, when we called to check on the delivery status the representative told us the couch was backordered. But no one called to tell us that. Where, oh where, has good customer service gone?

Great people! Friendly staff and service!!!

My experience at Ashley furniture with Crystal was absolutely amazing. She was extremely knowledgeable very helpful. Went out of her way to follow up. I would highly recommend visiting her at Ashley furniture. I was able to take my chair with me and my couch will be here next week, and I honestly couldn’t be happier.

Robert Duquette was incredibly helpful and knowledgeable about what we were looking for. Outstanding customer service!

Salesman was extremely knowledgeable and made the experience go smoothly. Not my first time buying from them, will definitely buy from them again in the future.

Very disappointed with Ashley furniture. We purchased our furniture several pieces might I add and had to wait a significant amount of time for its arrival. After this wait we picked up our furniture and insurance was purchased for our piece of mind. Our “new kitchen table was assembled and there were some manufacturers defects to chairs. The table wasn’t as sturdy and the chairs, one didn’t have the proper fill in the cushion and the other chair had the factory holes drilled improperly. I didn’t report it within 24 hours because I have a busy work schedule but Ashley wouldn’t work with me regarding these defect. POS If you ask me. I still make payments for defective furniture. Go elsewhere people not even the insurance I got was I able to use.

Make sure you read your receipt when purchasing things because they like to sell you the wrong Furniture. Swindlers Ripping people off this place sucks. I will never purchase from them again. Scammers

I received my order a few days ago. There is a nick on one of the chairs but don't believe it was due to handling. I will be getting a replacement. I was very impressed with the efficient and friendly service of your delivery people. I would certainly order from Ashley again.

Angel was excellent with customer service, will return because of him!

Christian was awesome. Answered all our questions and made furniture buying easy! Thank You!!!

Friendly staff was very helpful in choosing my selected item. The only thing that was a little strange was I had set up delivery with the associate in store and ended up getting additional call and text to set up a different date. Hopefully my furniture comes in one trip instead of two lol

Was explained exactly what we were purchasing,and all the numbers. Thank you.

I came to the store shopping for furniture and was glad to find quality items there at affordable prices. Clarissa answered all my questions expertly about pricing and delivery options and l appreciated her help.

Had a helpful, knowledgeable and professional young man, Anthony Garcia, help with all my shopping needs. He worked out my options, financing, and delivery in a short time

Jason Johnson was very friendly and helpful when I bought furniture.

No pressure and charming staff. There when we needed help but also discreet in letting us browse alone. Every option was explained. Thank you Taj.

I had Jason going back and forth all over the whole store. Many beautiful couches! He helped me pick out a great couch and was so helpful! Great experience!!!

We wanted all new furniture for our bedrooms and living areas. Took our time visiting all of the larger showrooms locally, and top online retailers. Our top considerations were Price, Quality, Selection of styles and options, Availability, Delivery & Setup and most important was a strong warranty from a reputable retailer. After making several visits to each we narrowed our choices to Ashley and American Home. So why did we choose to purchase everything from Ashley? It all came down to the excellent customer service provided to us by Charlie Frye! We appreciated her patience and product knowledge, but what impressed us the most was her sincere desire to help us find exactly what we were looking for. Thank you Charly, this makes the third Ashely purchase you have helped us with. We will be happy to recommend both you and Ashley whenever we can. Chris and Cheri Williams

I had an excellent experience with Jason today. I came in knowing the piece I wanted and he gave me the absolute best price. I will have it delivered in days and couldn't be happier. Thank you Jason

Great service.😇

Our sales rep was very nice and friendly. No one was hovering over us they let us look around until we had questions. I love the furniture selection and will definitely shop there again.

Great help. Had my furniture piece I needed. Richard Rivera was excellent and very patient and helpful.

Unfortunately bad service, can’t get any help through corporate. I have a piece of furniture that I’ve been trying to get a replacement part for 9 months and no one can seem to figure out. I will NEVER be shopping here again.

Fast friendly service was able to pick up my furniture same day from the warehouse. Thxs!

I having been shopping at Ashley fine furniture for years and have never been disappointed

I shopped here twice and twice a bad experience. I bought my furniture days ago and I still can’t get anyone to tell me if and when my furniture will be delivered.

Angel was an excellent agent. His help went above and beyond. I will come back because of him he was extremely patient and helpful.

Hello. We had a great experience Robert done a super great job. We can't wait to get relaxing in our new bed and couches. Again thanks much appreciated

Knowledgeable, friendly service; reasonable delivery date.

Overpriced

Donica was fabulous in taking care of me and my mom in helping us both find the perfect mattress for our homes. We both had different needs and she addressed those along with our concerns. She was knowledgeable, friendly, personable and spunky. Would definitely recommend Ashely, and specifically Donica.

Angel was fantastic

Excellent customer service the sales associate Muhammad, was very knowledgeable and provided all the information we needed on the couch we were interested in! This is my second time purchasing a couch from Ashley and once again they have proven they’re excellent customer service!

Crystal was so amazing and she made everything so wonderfully smooth! I totally recommend doing business here, especially with Crystal.

Thank you TJ for the great service!!

Excellent selection of high quality furniture. Aracelli was a great person to work with. She was very friendly, knowledgeable and not pushy at all. She spent the time with us and allowed us to make the best decision for us.

Edwin was extremely knowledgeable and friendly. He showed us sectionals of all price ranges and upholstery materials, telling us how they worked, the maintenance of fabric, etc. What was impressive is that although he really liked the high end furniture he knew that we might want to look and consider the others at a lower price because of our specific circumstances i.e. pets. He pointed out the best material for our pets and for better wear!

Great selection and service. Our salesperson was very knowledgeable and extremely helpful.

A little disappointed that I have to wait 3-5 weeks for the bed. Every bed I was willing to get had a delivery date of March 2nd or later. Employees were very quiet, I suspect the morale is very low because of the manager. Managers negative energy and bad mood really shows on the employees faces. Felt like they were all in a time out, not exaggerating, just a honest observation.

Had a Wonderful experience at both the Ashley Homestores located in Albuquerque and Santa Fe. All the associates and managers were patient, kind ,and very helpful. Thank You :0)

Our in store visit went very well. We were met with a friendly, helpful and efficient salesperson "TJ". He assisted us with a purchase of a chaise and answered all of our questions professionally. He is an asset to the company. Thank you so much.

Donica and Robert were so helpful and patient with us as teetered back and forth on what would be best for our family! They showed us the best deals and the best qualities! They gave us our space to look but was very helpful as we came up with questions! They made the experience very pleasant! Thank you

Helpful and patient sales representative Richard. Financing for purchase was completed smoothly. Selection of furniture very good.

I’m so excited for my new bed thank you so much Donika and Lamar!:)

Jason was awesome and very knowledgeable

I was a little esceptical about buying furniture online. After visiting the showroom a few weeks ago, I called the store yesterday and visited with Taj , a most sensitive and knowledgeable sales representative. He walked me through the pieces of furniture I was interested on and a couple of text messages and phone calls later the purchase was done. I will be waiting for delivery at my new place in 2-3 weeks. This is so exciting. Thank you Ashley for the excellent quality and service.!

Mo was awesome. Helped with everything we needed, and was attentive even though the store was extremely busy

Mohammed took great care of me, answered all my questions and gave me great deals on my purchases! 5 stars!

Unfortunately not a good experience. We were giving the wrong location by sales associate where to pick up our merchandise. And the funniest thing is I got another text for my review which I had not submitted yet, thanking me and calling me by a different name.

Great buying experience. Attention when we needed it, but the salesman left us alone when we needed time to hang out and test the sofas by ourselves. He also worked to get us some deals, which hopefully was honest and true.

I ordered a recliner and it was to be delivered on Saturday after waiting two weeks . I made arrangements for the delivery. I was called on Friday morning at 7:00 am on my day off to tell me it wasn’t coming the next day instead I have to wait another 4 days and make arrangements during the week . I then called the store to speak to a supervisor because the girl that called couldn’t answer any of my questions , NO ONE CALLED me back! So I called the store and spoke to ANTHONY. I was told that NO manager could talk to me cause they were ALL busy with customers that were in the store. I think ANTHONY needs to go back to training and learn that In Store or On line WE ARE ALL CUSTOMERS!!!!!!! I then had to call the 1800 number for a one man show Omar that I had him cancel my order but my refund would take 10 days. I asked again to speak to a manager or supervisor but there was no one else to talk to he was by himself. This is unacceptable. I will be calling the BBB. Just a warning if you buy something and want to cancel from ASHLEY FURNITURE because of scheduling or horrible customer service you wont get your money back for 10-12 days. This is NOT customer service . And it seems that these companies don’t care if your unhappy . This is the world were living in. Unacceptable!!!!!i will NOT shop here again.

A Wonderful experience staff is helpful and professional great selection of furniture and deco

Anastasia was very helpful in finding a deal for me and explained everything in great detail about my upcoming delivery of a recliner.

Had a great experience with the staff. Very knowledgeable about the product and friendly.

My husband and I was at Ashley Homestore to buy furnitures for our son’s apartment who is attending school in Albuquerque. We were helped by a sales professional named T.J. Hummel. He was extremely helpful, friendly, and knowledgeable. He gave us a great deal and made the whole experience very pleasant. He was super efficient and we were done with everything within an hour.

We had a sales rep who was not very professional at greeting or his customer service. Thankfully management took care of us. We love our new price of furniture.

Had a very good experience. Edwin Rios was helpful. He had answers for any questions we asked. Best experience I've ever had with a sales person. When we go back we will definitely be looking for Edwin to help us.

Anastasia was a phenomenal salesman. She was polite, informative and intelligent. She took her time to make sure my wishes were met. The furniture is beautiful and exactly what I wanted.

My wife went in to buy a couch with my little son, and the sales associate had a bizarre and hostile attitude. Not shopping here. Thanks!!

I had terrible experience at this store this morning. I went in looking for a couch with my young son and the sales associate was so rude to me for no reason. It was so weird. I was probably only there for 10 minutes.

The help I received inside your store was exceptional as well as the delivery

Christian helped me order my new sectional and made the process as quick and painless as possible. He even helped me save a little money. Will definitely return for future furniture purchases!

Charlie was helpful getting the answers I needed and very kind. Appreciate her assistance 😌🤩

Awesome experience

Anthony was great sold us a really nice couch with a good deal.

Very friendly and helpful 😊 business

As soon as we walked in, we were greeted by Ana who later checked in again as we walked around looking for a sofa. She came at the perfect time because we had just found exactly what we wanted & were able to get the process started right away. Ana was very kind and walked us through every step and every option available to us. We can’t wait to have our new sofa in our home within the week! :)

Absolutely impressed with Ashley Furniture's customer service and overall management. From the moment I walked in, the staff was exceptionally helpful and knowledgeable, making the entire shopping experience seamless. They ensured a welcoming atmosphere, and their commitment to customer satisfaction truly sets them apart. Kudos to Ashley Furniture for stellar service and a well-run operation! Special thanks to Matthew for being an outstanding representative throughout the entire process. His dedication and professionalism made the experience truly exceptional. Grateful for his assistance and commendable service!

Christian was extremely helpful and went far beyond our expectations to serve us.

James was awesome! He made the process almost painless!

Many options were given, explanation of each item and why each were different was given

Luke is the man very patient and helpful

I was impressed with the respect and response, there was. Your personal were very professional and respect full. By that tells me that I would go back to get my interests.

The specialist Matthew was very knowledgeable listened to what we were looking for.

Decent selection. Jason didn't smother us, but answered all our questions, as was very informative, attentive & helpful.

Angel, and Judy we're amazing, on helping us out. Kudos on employees like them. 👍

Robert was so great to work with. I would definitely purchase through him again :)

I recently purchased a power lift recliner chair at Ashley's Albuquerque location. I was assisted by Ashley sales associate RICHARD MONDRAGON. Richard went out of his way to satisfy me in a most accommodating way. I had certain requirements for this chair and he worked tirelessly to satisfy those needs. He was patient, courteous, friendly and a true professional. Ashley Furniture is very fortunate to have an employee of his caliber. Please commend him. I am one happy customer and will tell my friends what great service I received and intend to make any future furniture purchases at Ashley. Mike Santullo Albuquerque, New Mexico

Our salesperson, Lamarr, at the Albuquerque NM store was super patient with us as my 95yo mother tried several different styles of chairs for a dinette table she liked. She then tried some simple occasional chairs, which she needed help getting up from. Then she tried several power reclining/lift chairs. We ended up buying the dinette set and a lift chair for her, AND a power recliner for me as well! Thank you Lamarr for your time and patience!

Pleasant environment.

Charley was very knowledgeable and helpful very easy to work with excellent customer service we appreciate her help with our purchase.

They always have quality furniture

Great customer service by Christian. We went back three times just to make sure all the items what we wanted. Thanks for your patience, Christian.

Mo was great to work with and was so patient with me as I purchased multiple pieces from out of state!

Had a great experience with Ashley homestore in Albuquerque. We were shopping for a couch. We started at Ashley, looked at a few other stores and came back. My wife and I ended up buying the couch of our dreams. Part of the great experience there was due to our salesperson Ashley Frye! She was very knowledgeable and very patient with us! Definitely would do business with her and Ashley again!

I'm changing my rating to a 1. This was the worst purchase I've ever made. Don't shop at Ashley. I purchased a "new" reclining sectional and when delivered, it looked like it was a return. Also, it immediately needed a part repair. Now I have another part that came off and the cushions are already slumping. I've reached out and no one has returned my call.

I decided to edit this after additional time. The initial process was great. Salesman was very helpful and attentive. When we purchased our couch and desk we were told 2 weeks. We were contacted about 1 week later to arrange delivery and the subsequently received confirmation of the date. Ultimately about 10 days from purchase. Come the day before delivery and I still hadn’t received a time for delivery. I called and was transferred to the national customer service line (basically useless) who told me it was on back order and it would be an additional 4 weeks. When I told them I had already received confirmation, they said it was a mistake. When I was finally able to contact the local store directly, they told me that when I was sent confirmation, every piece was in and they were unsure what happened. I told them I had already sold my old couches as a result of the confirmation and I was no without couches. Their solution was to apologize and that was that. When I finally received notice of delivery, it was an additional 2 week delay. Almost 8 weeks after purchase and we have no couches as we sold ours, as I mentioned above. The least they could have done was waive the delivery fee for their mistake and ongoing delays. Hopefully no further issues or I’ll be requesting a full refund and I’ll never go back.

Updated: This company/store is terrible due to the fact that they are horrible with customer service and they won't assist you properly. This store is hungry for business and will try In anyway to get you and suck you in. I think they call that a "High pressure sellsman." I purchased the wrong item and requested within 3 days of them dropping the item off for an exchange for another item that would fit in my living room and this is what Victor the supervisor said all sells are final and exchanges aren't allowed. I tried to explain to the man that the only reason I bought this item was for my fathers medical conditions and that the reason for it was because we were needing to use the ottoman to put his legs up due to him having lot's of water retaining in his legs. Please if anyone is reading this be careful with this place and if you do shop don't make the honest mistake I did because they don't care all they want is your hard earned money!

MO really helped us figure out what we needed for our home delivery was perfect. It was so great we went back and bought more furniture with MO Thank you

Crystal is an amazing sales consultant! She made everything so easy and had so much knowledge! Thank you for all your communication Crystal! I will be shopping with you again in the future.

Friendly, but not very honest.

Robert was absolutely amazing and a pleasure to work with. I wish I could say the same for the rest of the employees that work here. TY SO MUCH FOR HELPING US ROBERT!

The customer service that MO presented to us was more than exceptional. He was patient through all the issues that we had. He made the experience worth it and we are more than willing to do business with him and the company again.

Just average service

The staff was extremely nice and they were quick and very helpful with everything. I was really happy and it was my first time there. I definitely will tell all my friends and family a five star rating for sure.

We were greeted at the door as soon as we walked into the store and was given an opportunity to look around before Muhammad came around again asking if we found anything. He was very friendly and professional told us he’d give us a good deal and he did just that! I got a new bedroom set and a new kitchen table! Very satisfied with my purchase, and the kindness and professionalism I experienced!

Jussiah was great...promote this young man!

Jason was super knowledgeable, he’s a true professional in his field. If your considering a furniture purchase, allow Jason to explain the benefits of Ashley’s products and amazing finance programs!

N/c

The store is well laid out, the only reason I give it four stars is that we wondered the store and many sales people looked at us and never offered help. The store wasn't busy. I spoke with the Manager and he helped us, made it right, and assured us that wouldn't happen again. Update: So, they were supposed to call me last week to give me a delivery time on Thursday, come Thursday... nothing. They didn't call or text to let me know what's going on. I called customer service and they were no help. I went to the store yesterday to see if this could be resolved and finally got some answers. They said the bed we were sold was in stock but when the warehouse looked at it, the bed was damaged and they had to get another one from AZ. Cool, some clarification, my problem is, there was no communication about my delivery, no communication about any problems, and I had to take my time to track down the information. Super annoying.

Taj at Ashley was very knowledgeable and not pushy. He gave us plenty of time to make our decision on living room furniture

Richard was helpful, kind, knowledgeable and efficient in helping us navigate the store and find what we purchased.

Charlie was awesome! Made the mundane process of buying a couch quite fun and personable. Charlie was also able to save us a lot of money compared to the website's prices.

Edwin was very helpful, great customer service. I enjoyed my experience

She is a go-getter. I appreciated her competence and communication.

Richard was very genuine & respectful throughout the whole sale process. I will be referring family here as I got referred to Ashley furniture. Will be back !

So it’s was a very good greeting n very respectful n kind n Professional.

Sales people were great. Ashley’s purchasing process flunked terribly, indicating processing errors with 2 different credit cards. Pick up location specified is in a completely different part of town from the store.

Had a great experience . Thanks, Richard!

Worst customer service ever No response keeps delaying pick up and they refused to return dining chairs we bought not the color we really wanted !! How come no return !!

Taj was an awesome salesman.

If you value dignity, self respect and good customer service, this is not the place for you. There are other options for furniture, I strongly recommend going there rather than Ashley.

My experience at the Albuquerque Ashley store was outstanding. The associate with whom I worked, Charlie, was friendly, helpful and extremely knowledgeable, especially with regards to the selection and purchase of mattresses. I highly recommend this store, and especially Charlie.

Nice, professional staff. They were not pushy and did not act like used car sales people. Prices very reasonable compared to other furniture stores.

Great customer service and easy shopping experience. They priced match from their website.

Great customer service! So excited to receive my big beautiful reading chair. Thank you!

Matthew Romero was professional and was able to get us a great deal on things we needed for our home. He introduced us to Donica who helped us find the perfect mattress. Both of them were knowledgeable and passionate about what they do.

The best experience! The way Matthew worked with us from start to finish to ensure we not only got what we wanted, but NEEDED, and at a price we could afford was beyond measure. Highly recommended!

Got help right away from Lamarr. Lamarr was terrific, he showed us exactly what we were looking for and got us a great deal. Will definitely be coming back when we need more furniture!

Donica was great to work with. Knowledgeable and friendly and helpful.

Chrystal was our sales person and she was Amazing! She took into account my current medical limitations and helped us find a new living room set that works perfectly for both my husband and myself. She is very personable and definitely did not hard sell us on anything. I felt she really wanted what was best for me and my husband and really went the extra mile. I would definitely deal with her again in the future! Can’t wait for our delivery tomorrow! Thanks Chrystal!

Very warm atmosphere with beautiful furniture. We wanted to take it all home! The staff was very good to my toddlers and we feel good about our purchase! Thank you to TJ for helping us out!

Great quality & selection at s reasonable price. Our sales guy (Anthony) was friendly & helpful. Overall a pleasant experience!

Sales rep, Angel, was very helpful and thorough during the purchase process. Would recommend this store for future purchases.

Taj was very knowledgeable and very easy to work with. He was very attentive and would recommend hm and Ashley furniture for any of your furniture needs.

The sales people and the help with our purchase was excellent. Good people and energy. Thanks

Excellent service 👏

My experienced began with Charlie, she was lovely, great personality, well aware of items of the like I was looking for on sales floor! Will reach out to her for other items down the road. My delivery guys were early, which the early bird catches the worm and I was thrilled! They were lovely, hard working, great personalities and good about testing everything before they left and put couches where I asked. It has been a delightful experience...thank you to all involved!

Great service and Edwin explained the difference in mattress's and did a great demo with us so we could feel the difference.

Overall, Lamar was great, he didn’t put any pressure on additional sales and did his best to get us the best deal. Downfall was that we were given incorrect information about picking up our items at the warehouse. We delayed our pick up from the warehouse by 2 days to allow time for the warehouse to gather all our furniture. When my husband went to pick the furniture, he ended up having to go to 2 different warehouses in order to get all our furniture items.

It took 2 hrs.

(Translated by Google) It's too expensive Presiosa Ridiculos (Original) Está demasiado caro Presiosa Ridiculos

I bought a new bedroom set from Ashley’s and the bedroom set was delivered cracked. The delivery people did not care much about the furniture and was damaged. Do not purchase the protection plan because it’s pretty much worthless…… definitely was a waste of money.

Taj is very knowledgeable, friendly, and courteous in everything he does. Great sales associate and strong asset to his team!

Wrong information and no returns.

Edwin our salesman was very helpful, not pushy and showed us all options in our choices.The only drawback was finding the place where we had to pick up our furniture. It was not properly labelled.

The staff is excellent and very nice, Jason was our salesman and he made us feel comfortable

Awesome experience!

Terrible. Ordered furniture for my elderly father. Was assured delivery & assembly after 2p 12/26 (since we were off for the holidays) Now I’m told furniture won’t be here until the 28th & they set up the timeframe for when delivery takes place. No one answers the phone unless you are making a NEW purchase, or they refer you to an 866# where you are repeatedly hung up on unable to speak to a live agent… Seriously considering canceling the order- it’s a shame what retail chains have become. Right hand does not know what the left is doing SMH

BEWARE, THEY DON'T HONOR THEIR WARRANTY. I have a 5 year warranty, that is set to expire next year. I have a chipping table and a chair that is now useless as the wood piece that supports one of the legs completely cracked in half. I tried contacting them for 3 Mos before someone finally admitted there was an issue at point of sale. I have a receipt that shows I've paid and have a 5 year warranty, and they will not return my calls. To date, I've placed 34 calls, and the only thing they'd offer was a refund on the warranty. What am I supposed to do with the $1600 broken and chipped table??? I asked for a better resolution as that was unacceptable, and they needed to take responsibility for their screw up. She said she'd call me back and never did. I even called corporate 5 times after this, they ignored me. I went into the store and watched the manager place a formal request. They still NEVER called me back. Shady shady business practices, and now I'm left with a $1600 POS. I will definitely be canceling my card with them. I've literally furnished my entire house with Ashley, and this is how they treat their customers. Run!!!

Honored price match from online site

The sales lady Beverly Sanchez was professional and informative no pressure sales and saved me MONEY and T J also

Angel was knowledgeable and double checked everything for accuracy. Great experience!

Lovely store, lovely furniture, great prices and most importantly fantastic staff. Thank you Matthew Romero and Donica Girot!! Ashley is fortunate to employ you.

Let me start by asking you something. What is the worst guest at a house party? Is it the person that didn't read the invite correctly and arrives way too early? You bet! That is a mother-in-law move or a work-friend-with-borderline-Aspergers-you-felt-obligated-to-invite-but-hoped-woundn't-come move. You see, I scheduled my couch's arrival more than a month in advance. I took time off work to not interfere with people that "hypothetically" depend on me. I had an easy DMV appointment 10-minutes away from my house scheduled one hour prior to the EARLIEST possible delivery window provided by Ashley as I took the whole AM off. When did the delivery people first call indicating they were 10 minutes away? 1 hour and 20 minutes before the EARLIEST possible delivery time. To their credit, they weren't lying and they arrived a full one hour before the EARLIEST time they were supposed to arrive and I missed my DMV appointment...but I did get a couch that 1) I paid for the delivery which was delivered whenever they wanted not when I needed it and 2) only "wanted" in these least emphatic way...it was more of a necessity as I had no place to sit. Missing that DMV appointment required me to take more time off work and drive 1 hour and 30 minutes round-trip to the neatest DMV that had an appointment still available that day. Thanks, Ashley! Let's say, "hypotheticallly" speaking I'm a healthcare provider that has a schedule with appointments of people that depend on me being, "on time." What happens if I get ahead of schedule? Nothing! The next patients probably can't come in early because they have agency and free-will and probably also took time off of work to come and see me..."hypothetically" still, of course. In sum, there is zero credit for being early in this world (unless you are Amazon, which doesn't require you to be home) it is actually detrimental to everyone whether at a party or for an appointment. Zero Stars. Yes, the couch is fine. Yes, the delivery was fine but still, zero stars. I'd up it to one star if Ashley would refund my delivery fee and go to the DMV for me and deal with that whole non-sense. Do you know what the best part of this review is? As a GenX-er, I'm not special and it doesn't matter what I think which negates this whole review. That is juxtaposed to the generation of delivery drivers that showed-up from a certain, younger, more inwardly-looking generation that, by their own admission, are very special as the world obviously revolves around them. I hope they ended their day early to make "content" after making my day much longer.

Most products picked up or delivered are damaged resulting in a call to the questionable customer team. This occasion was terrible. They denied service due to my name not matching their records. More calls resulted in them saying they don’t have supervisors or managers and no way to file a complaint. They talk in circles and waste a lot of time. What a poor example of a business.

Robert was such a great help and didn’t pressure us at all. He was quick to answer questions and had a wealth of information when we had questions. Glad he helped us with our purchase.

Luke is nothing short of an amazing sales person!! We purchased multiple furniture pieces and he was knowledgeable and most importantly friendly! Thank you Ashley!!

Taj was very helpful and professional. We got what we wanted with next day pickup..

It was a very positive experience start to finish. I went to just look around, found something I liked at the right price and bought it. My salesman (Jaime Jiron), was so easy and pleasant to work with. Great customer service! Thank you!

If they had customer service, I could rate it. The wrong couch was delivered and it's nothing but finger pointing as to responsibility. If they ever resolve the issue, I may be able to upgrade the rating but as of now we're heading into week 2 of zero resolution. Please also know that THEY DON'T POST THE STORE PHONE NUMBER. Nothing but run around nonsense.

Lamar made this a fabulous experience!!

Christian was very helpful with our purchase of an electronic love seat recliner.

Planning Delivery schedule not great

Super easy experience definitely use them again

Emilia and Richard were awesome.

TJ was helpful and expediant

We had a great experience. The sales person, Anastasia, gave us guidance and plenty of time to make our decision. She was informative and we knew were in good hands. We can’t wait for our new furniture to arrive!

Great customer service

Crystal is amazing!

Very professional staff

Great service. Donica was extremely helpful and took the time to help us find the right sofa option!

Pick up was so smooth and quick!

The assembly wasn't completed for some set and delay delivering the order.

I Picked Up The Recliner I Paid for Without Any kind of Hassle, or Damage. Workers Loaded My Item on My Truck. The Workers Were Respectful, and Professional .

It was a best experience w Ashley furniture employees when they came to set. Up my buffet table the man that was assembling the. Furniture us well organize n know what he was doing. Thanks sorry forgotvyur name

I had the pleasure of shopping at your Ashley Store in Albuquerque. I worked with both Nathan and Richard. They were professional and patient. Richard was very knowledgeable about all of the items I was interested in. What truly set this Ashley Store apart from other stores I had visited was the exceptional client service I received. Their expertise and genuine desire to help me made me feel confident in my choices.

Richard helped me find what I wanted and made the purchase easy to make! If I need anything else I will be back!

Good value. Conscientious, careful and friendly delivery.

Very pleased with Mr. Mondragon's attention to detail and very polite. He described everything to our satisfaction.

Crystal (CL18) was absolutely amazing! She was compassionate, and knowledgeable. She answered every question we had and was extremely patient!

Excellent service

Anastasia and Donica were very helpful and made me feel as comfortable as possible during the entire process. Even though I was very stressed out about the cost of the couches and bed.

I went to Ashley's to buy a dinning room table and i found one at a good price ..The girl that help was very nice ,polite and very helpful..I plan on going there again and getting some other thing's that i need for my home..And i will definitely recommend this place to my friends...

Great prices and service. Delivery was quick and setup exactly as wanted.

Great and seem less experience

They dont serve lowlife looking individuals. Walked into their store and not one single greeting, yet they want us to pay thousands for zero service. Disgusting!

Delivery service was great. They were very courtesy and respectful despite the time of day.

The salesman knew his stock and showed me what I was asking for. I will go to Ashley again.

The staff were super friendly and I found great deals on furniture. Will continue to buy from Ashley and Albuquerque store of Ashley

It was great.And our sales man was awesome thanks Richard 😃

Jason was a rockstar! Great salesman...owns the product...super patient! If you go ..ask for him!

Cool ppl helped me get a new bed:)

Luke and Alex made an excellent team. They were very patient with me and my daughter and knowledgeable about the products and services. I appreciated them sharing all options and benefits with our purchase. Thanks again!

Awesome

The service was very good. We were greeted by more than one employee. Then we were allowed to browse until we made our choice. When we indicated we had chosen our purchases, we were very courteously checked out. It was a pleasant experience. Mostly I appreciated not having a salesperson hovering.

Salesperson Mike was great. Ordered 2 couches and then came back for an ottoman. He made the sale very easy.

Our salesman was personable and not pushy. Would definitely recommend Ashley Furniture!

Great.

Great experience. Friendly staff and the sales person was awesome. Very pleased

Great service, fast delivery & flexible sales person. TJ was great!

Friendly staff. Not pushy. Helpful.

The furniture store had a great selection and the store displays were great.

Delivery was smooth and quick. Guys were very nice and made sure we checked everything over before they left and made sure they took all trash with them. Very satisfied.

Never received my quote to purchase. Had to call 6 times before got an answer. Purchased from some where else for more MONEY, because had a better experience with them. Thanks ASHLEY, you always drop the ball.

TJ was very helpful and knowledgeable

Great sales with quality products. Delivery team was quick and professional.

Donica was great made the process easy!

Very gracious, knowledgeable of product and even gave us some privacy when we needed to have a private conversation.

Sayra was very knowledgeable and helpful !

it was great very happy with the purchase thanks Nathan u killed it

I love my new furniture from Ashley! Top notch customer service from sales to delivery.

We bought a set of shelves very nice, but we're not told we have to put it together.. My son helped me put it together was pretty easy. And it came out very nice. Otherwise everything else was a good experience.

Came in at opening on Black Friday - bought an end table. While waiting for paperwork to be completed, saw a sectional I might be interested in, but would have had to check with husband and measure family room. Was advised the sale would only have been offered until 8am, 1 hour after opening. I may have bought it but that wasn't enough time. Unfortunate.

All representatives at Ashley are so professional

Wish could not add a start. First off the floor sales man was rude as they come. Also the sells on what show on TV is not what is in store

Can do better customer service

Great selection of well made furniture. Had already been researching online so had a good idea of what I wanted. Never felt like I was being given the hard sell or being pressured. Salesman spent quite a bit of time with me over a two day span. I will definitely be back. Ask for Jason!

Sayra was an amazing sales person ! She’s the reason I choose to buy my furniture from Ashley . I was in store and no one ever asked too help me she look at me and just knew I need some help and offered it to me So kind and very helpful to me and knows what she sells . Thank you Ms. SAYRA Martina Peña

All good so far

I had a great experience at Ashley Furniture! I called before I went in. I originally wanted to go in 3 days later. The salesman explained some things to me. One hour later and went to Ashley Furniture and made a purchase!

Sales associate Richard was very helpful and gave me the best options for purchase.

Terrible customer service. I still have not received half my order and no one can be bothered to update me. Don’t waste your time or money.

The experience at the store was awesome, the both stores.. the one in Santa Fe and the one in Albuquerque.. going to buy my dining room table and chairs there… Ashley’s furniture .

It was a great experience. Thanks to.Christian

Jason is top-notch! We couldn’t have asked for anyone better. We will definitely return to him in the future. He is knowledgeable, honest and a blessing to us! Thanks Jason!

Great service and on time. Really like the status updates on the delivery.

Over all very satisfied, Nate did a good job helping,

No preasure and very helpful service. ill be back again.

The service for the deliveries was very good They are so nice and helpful I will always buy from Ashley for the wonderful merchandise, wonderful sales people and the delivery people are always doing good work. Thank you Ashley for everything and making our home wonderful for us. Your merchandise are just so beautiful Thank you The Mashburns’

Loved our experience with Nathan hevwas helpful and great I just have one complaint about the guessing as to when we get our furniture

It perfect 👍🏼 thank you service was really good really friendly

Great people, great customer service

Great Service - Jason was very knowledgeable and helpful!

Thank you Matthew for all your help and patience

Charlie was amazing!!! They were super helpful and patient along the way with us!

Lots of inventory and helpful staff.

Donica was thoughtful, professional, courteous & a warm person to work with.

We were so excited to purchase a bed frame and mattress from here. But after 3 days the bed frame broke while our family was getting ready for bed. The entire upper frame underneath the mattress broke we were terrified because our 3 year old was on the bed with us. We made many attempts to schedule someone to look at our bed to fix or replace it because we have a warranty, it took about 3-4 months to send someone to just come look at it. The person informed us parts would be sent, it has been months and nothing came in. We called Ashley’s to inform them because no one followed up with us, we got the response “why haven’t you called us”. It’s been a year now, still making payments for our broken bed costing us thousands. Our family has been having to sleep on our couch. Thank you Ashley’s for the great customer service.

Updated: It has now been 14 days since the Store Manager said he would issue a refund and have the delivered parts picked up. NOTHING has happened. DO NOT SHOP AT ASHLEY!!. They deserve zero starts. I sincerely wish I has read the 1 star reviews prior to visiting. I purchased a bed and due to what I am told was a "tagging error", the wrong rails were delivered. The sales associate did go out of her way to inform me that this would be the case, as it was too late to stop the delivery. But she made a fatal mistake, she promised me the proper parts would be delivered by the end of the week. Based on that promise, I accepted the rest of the bedroom furniture. After I was informed the actual delivery would not take place for an additional 3 weeks, I questioned the salesperson. Basically her reply was essentially "well that is the way it is".

Super 👌

Amelia was great. No pressure and what she didn’t know she figured out quickly.

Awesome service from the beginning of the looking process all the way through to the stellar delivery service. Ashley will definitely be our furniture go to store in the future.

Our salesman Richard Mondragon was very helpful and knowledgeable.

Lots of workers, helpful, willing to do discounts on discontinued floor items, quality furniture.

Crystal greeted us as we walked in the door and was very helpful while we walked around the store. Our kiddo had the time of his life playing in the beds and couches while I worked out a deal on some furniture. Walked out with more than I expected to, but didn’t go much above budget - including white glove delivery. Thank you! 🙏🏻 ☺️ Please note: My reviews get updated based on experience 🙂

Good service, thanks to Christian did a good costumer service

The service was amazing!! Crystal went way overboard to make sure I got what I wanted!! I’m so excited. I can’t wait to receive my Tempur pedic bed!

Nathan was helpful and professional, not pushy at all!

Charlie helped us pick out the perfect table! She was very friendly and professional.

Robert and Nathan were so friendly and helpful. They didn’t put pressure on us. They were just real and reasonable.

Sayria located the appropriate mattress so I could see it. We texted the day before so she would have an understanding of my Ashley Advantage account, so everything went quickly and smoothly at the store to order my mattress

The gentleman at the store was friendly and helpful. Another person started to help us but she left us and never returned.

I knew what I wanted before arriving and You had it even though I changed my mind and got the couch instead of the love seat. Donica was very helpful and took care of me by even coming in on her day off. Thank you. Delivered in three days and the couch looks great. Paul and Marcos were great and very efficient. Thanks guys.

Lamarr Damon was a pleasure to work with. He was very knowledgeable and helpful.

We had a great experience. Charlie was very professional and helped us find the perfect couch. Would recommend to a friend!

My experience this morning was amazing. The ladies that helped me with my purchase treated me with the utmost respect. They welcomed me into the store as if they were welcoming a family member into their home. I was offered a donut because I hadn't yet eaten coming off a graveyard shift. I am happy with my purchase.

Sharya was very patient and got us the best deal possible.

My wife and I came in to the store for a new mattress. We were quickly greeted and helped by Donica who is a mattress specialist and let me tell you, she really knows her stuff. I was amazed at how knowledgeable she is and the entire staff there. I will definitely be going back!

Good service

Good service before purchase good quality furniture… that’s where the good ends! Once the card is swiped all down hill, everything from delivery to your salesperson helping with issues, which are many. More than likely my last purchase With Ashley. Wouldn’t recommend to anyone.

Donica helped us find the perfect mattress for my husband and I!! I have scoliosis and have been struggling for years trying to find something that works for both of us. She spent time explaining the different mattresses and letting us try each one. With her recommendation, I no longer wake up with a sore back!!!

Went into Ashley Albuquerque in search of a recliner. Charlie the sales gal was very helpful. This is our go to store when looking for furniture. Highly recommended.

The service was helpful, courteous, and knowledgeable in their products. I had a positive experience.

So me and my wife bought a great amount of furniture from Ashley store in Albuquerque. So one of the items we got was king matters. So what happened that matters was defective. So any how it was very crazy trying to get it replaced. They did honor the warranty and said they would replace it. So I went to the store to pick a matters and of course my matters was no longer available so they called a lady which she was very pleasant to work with and of course she ended up grading our matters which was ok cause my wife really liked it. But my complaint is she promised a couple of pillows and also they were offering a free ice cooler with a purchase of that matters. So when I called my sales person she said she would ask her manager cause it was not a purchase it was a exchange. I then explained that I did purchase a more expensive matters and she agreed with me. Never heard back from her. So my beef is don't promise what you can not deleaver. Also follow up would be nice. I will be thinking real hard if I will return back to that store.

Friendly environment

taj was amazing! we really appreciate his help and great attitude!!

Luke was a great help there! He let us shop around without being overbearing or pushy, but was always close by to check in when we needed him. We explained our space and our style and he helped us get exactly what we needed! Kudos to Luke!

Christian was amazing

Richard M was very helpful. He listened and figured out what we wanted. Very happy!

My time shopping was fine. I was greeted and browsed at my own pace without the hovering presence of a salesperson, which I appreciated. But my visit was marred by the absolute nightmare of the check out experience! It took over 25 minutes to complete the transaction for the one clearance item I bought. It took three employees, one being a manager to complete the transaction. There were tech issues, difficulties figuring out the right price (the discount was 75% off $200.00), a wait for a manager’s approval, then my information had to be put into the system twice, next came the paperwork I had to sign 5 different forms, one of which the salesperson didn’t know what it was for. Couldn’t wait to leave and won’t be back!!! My advice steer clear of this store!

i loved it,i did not feel pressured,they let me shop without them being over my shoulder. Left with a living room set at a great price thanks ashley furniture store

Matthew and Jerry were both wonderful and I gave them a hard time.

Monica was great!

Crystal was wonderful! She let us look and kept an eye out for when we needed her, tape measure in hand!! We so appreciated her knowledge and insight!

Matthew was a pleasure to work with. He was very patient and knowledgeable.

During my recent visit to Ashley Furniture, I received highly satisfactory service from Taj. He assisted me in a professional and friendly manner, patiently answering my questions and helping me select the right furniture piece. While I haven't received the furniture yet, Taj's assistance was commendable, and I recommend him for a hassle-free shopping experience at Ashley Furniture.

I was disappointed that no one approached me. 3/4 of the way through the store i said if no one helps me I'll go to another store and Richard Mondragon asked if I'd been helped I said no and he right away helped me and I was satisfied and made a purchase, the store was not busy maybe because I was using a walker no one wanted to approach me, you need more sales people like Mr. Mondragon

Christian was extremely helpful. We explained what we were looking for and he Showed us what we wanted. Wasn’t pushy and was very clear about the financing options.

I was in need of a new mattress yet I had been putting it off. I knew it would be an expensive venture I wasn't ready to make. So when I did feel up to it, I headed here first and glad I did! They were really nice not too pushy and we believe, I'm getting just the mattress I need. If not, I have 90 days to figure it out. I'm satisfied with my purchase now I'm just awaiting delivery.

Delivery was poor, did not assemble furniture as promised. Ask first and make sure Ashley follows through before purchase. Also make sure all parts are with items purchased.

Everyone is so friendly and helpful! Ashley's has beautiful furniture at GREAT prices! I will definitely go back, and I highly recommend them!

I had so much fun shopping for bedroom furniture. Your associate Crystal put together my dream package including your exquisite hybrid mattress. Can't wait for delivery!

Charlie was great! The experience went smoothly and I got exactly what I wanted!

Very knowledgeable, helpful, and friendly.

First time been here and I gotta say it’s definitely an amazing experience… Taj Bharwani was great… good customer service and made it feel very welcoming

Everything went smooth and all our questions answered. My wife and i are extremely happy with the service. We will be doing business with this furniture store in the near future.

Monica was amazing and helped us get exactly what we needed and were looking for! She was friendly and had excellent customer service. Would highly recommend her and this Ashley store to a friend.

Best experience hands down! Monica the sales agent was awesome! She answered all my questions and was just super! Not pushy at all it was a very pleasant and easy experience! We will be back to buy more furniture for our new home;)

James our salesman was excellent, not pushy but very knowledgeable and we will be back to see him and buy more

Very helpful and professional.

(Translated by Google) Very nice attention, I recommend it (Original) Muy Bonita atencion se los recomiendo

Experience was wonderful, the facility was clean, air conditioned and all furniture was displayed beautifully. We knew exactly what we wanted and the salesmen was beyond patient and kind as we added more items we fell in love with. Also, best prices in town.

Wonderful service! We have shopped there twice in one year and the sales person Charlie was wonderful, answering all our questions and concerns, going above and beyond her duties. We will continue to shop there because of the service Charlie has provided us with our two separate purchases.

Very helpful and courteous service. Beautiful selection.

Had alot of different varieties of furniture styles and all were very nice. Alot more to choose from than other furniture stores I've been to. Staff were very friendly and made sure I was taken care of.

Great service and friendly staff

Christian went above and beyond what I expected. Great customer service.

Charlie really helped us coordinate our furniture and rug selections. The store displays provided the opportunity we needed to compare functionality with style.

Nate was awesome, and very helpful

The salesman was nice. However I was told that it would be free front door delivery and my merchandise would be here in week and a half. But by the time I got up to go pay it was A $64 delivery fee and it would be a month till I got my merchandise. Not very happy about that after you've decided to make the purchase

Wonderful experience, very thoughtful and insightful staff. Everyone was very helpful.

Terrible store, and worst buying experience ever. I was greeted by a rude salesman who wasn’t interested in me until he found out I was looking for a mattress. Then, when I told him my budget he proceeded to argue with me and the mattress I was looking at, saying I needed to spend over 5k on a mattress to be worth sleeping on! He tried pushing the payments on me, but when I told him I wasn’t interested in financing or getting a more expensive mattress, he rolled his eyes and walked away. No one else bothered to help. No manager to be seen or heard, and I could hear at the employees laughing and carrying on at the front.

I bought a tv stand and the sales associate was great but the folks that loaded the stand didn’t bother to dust it, they don’t wrap your furniture so it doesn’t get scratched, they just gave me a pile of scews and didn’t have anything to put them in. For ready to take assembled furniture they could at least wrap it and handle more gently.

Took longer then expected but appericate Charlie and her patients with us

Excellent, excellent, excellent service!

Mathew was very nice and helpful. He was able to get us some good deals and didn't push us to get something we didn't want. He only helped us find what we came looking for.

Sales personal were very professional without any pressure... They did good.

Monica was extremely helpful and honest, she made the process quick and understandable.

BEWARE!! Unfortunately, my experience did not go well. We did purchase a couch and loveseat on sale. We asked our sales person, Crystal, what if anything is wrong, since the price was very good. She replied NOTHING is wrong. It is a model we are no longer making and want it off the floor. It matched what we were looking for so purchased the item, after looking it over. We had it delivered the next day and it showed up with a rip in the back of the loveseat. Unfortunately where the loveseat sits it is not against our wall so the tear is exposed. It was hidden in the store behind another piece of furniture. We called to get help and we’re actually laughed at- he literally laughed at us on the phone stating we should have noted in this in the contract if we expected help with the tear. Sorta hard to do when you don’t know about the tear even after asking! After a week of trying to get help the store is silent and apparently does not care about its deception to customers. So BEWARE!

Charlie Frye and Christian St. John are exceptional . They answered all my wife and I questions. Jerry Noble, Store Manager, is quite pleasing and was very helpful assisting in the purchase ‼️

Good, friendly customer service

Very good experience. Julie listened to what we needed and wanted and found us a living room set that we are happy with

Lamarr was great super knowledgeable and helped my girlfriend and I pick the perfect couch. Would recommended him to any person looking for furniture and will be back for future purchase just cause of him!

Robert was extremely helpful and super patient with us. Best customer service and the bed frame we purchased turned out amazing!

Very attentive Excellent customer service Professional Knowledgeable This is the experience I had with Jason

My Sales Representative, Luke, provided outstanding customer service. He attentively listened to my needs, answered questions, and provided valuable information. He was patient with me throughout my decision-making process. He never made me feel rushed or pressured me into any decisions but instead supported and helped me with my purchase. I truly appreciated how he went above and beyond helping me. I recommend getting your furniture at Ashley due to their exceptional customer service.

Was treated really good

Donica is an exceptional salesperson, deserving of five-stars!

Extremely Disappointed! It was Monday, July 1, 2024, when Anthony Montoya approached my family and I and after showing us a few Couch sets, got visibly irate with us when we decided to look at other options/places for which couches would work best for us before purchasing them. He went on to tell us, in an intimidating manner, that he worked hard for us and that he was a single dad. He was so visibly angry, “clenching his jaws” that 3 members of my family, Grandson, wife and baby, decided to go outside and wait for me while I still bought 3 bar stools. My other grandson was really thinking that your employee, Anthony was going to lose control of himself, so he stayed behind to make sure I would be okay. This was an extremely tense situation for us and I would ask that you be aware of your employee to make sure no other customer has to experience this kind of behavior. I hope IF I ever return to your store that I don’t run into him again. Corina Aragon

Excellent customer service! Lamar was a fantastic sales rep.

Knowledge employees!

The representative was very friendly and help ful

Great options for furniture. Out sales rep, Sayra, was amazing. Made the buying process very effortless.

Good customer service. We didn’t feel pestered or pressured. Jason did a great job helping us.

Plenty of inventory to look at, great help and not pushy. Found what we were looking for at a competitive price.

Will never buy from again. Purchased a $1,500 power recliner. When I received the USB plug to charge my phone didn’t work took them 3 weeks and saying they would send someone out who never showed to tell me that if I would accept the chair as is without the USB charging station working they would give me a discount. A week later the power recliner, warmer, headrest and messager function went out. Spent 4 hours on the phone with them and submitting a ticket they then closed the ticket within 2 hours refusing to refund, replace, return or exchange. Went into store the 1st time in the morning and was not allowed to speak to a manager and was told the only way is through the 800 number which is what gave me the trouble and could never get a hold Of someone from the store. Then went back in the afternoon and spoke with a manager who pretty much stated there was nothing they could do and I was out of luck. So I’m out $1,500 and have a broken chair. Do not shop here unless you want to be taken advantage of

Overpaid for a sectional couch paid about 4 times it's worth.

We had a wonderful, personable and successful buying experience. Our salesperson was knowledgeable and we left with something we didn’t expect to buy, but realized was much needed.

Richard was great, he gave us all the information we needed to make the final decision. Thanks

My wife and I had a very nice time at Ashley picking up two couches and being assisted by Taj, our Ashley rep. The selection was great, and the quality was what we were looking for. Low pressure sales and an overall nice time shopping. Thanks, and looking forward to next week's delivery 👍👍👍

Jason was extremely helpful is getting me and my fiancé the couch that we really wanted and he set up next day pick up and was super super friendly

All I can say not happy, 2 weeks later purchased a bedroom set at American Home Furniture. Ashley Home, don’t sell a queen mattress frame knowing it was a full, you told me that queen was sold out but you had one. Shame on you. Oh and Cris at you customer service said no exchange because this was a promotional item. Will be giving American Home my business in another month for my living room set. Your lucky you received a 1 star, just because I could not rate a 0.

Awesome experience! Mattress experts, attentive, and no pressure. Charlie made our experience fantastic!

My guy Muhammad (Mo) displayed great customer service, knowledge and support! He definitely took care of all the needs one can ask for! Highly recommend.

My husband and I had a great experience at the Ashley Store. We received a great deal on a living room set, and Taj our salesman was wonderful.

Christian was very helpful and had great customer support towards us. He listened, gave ideas, and helped us with we were looking for. Christian also didn’t try to up sale us on something we didn’t want. I will be going back and asking for him moving forward.

Mike Garcia was very helpful and assured us that if our furniture would not fit in the space we had, that he would help us find the right dining room set. It fit perfectly and looks amazing. Thanks Mike for being so kind and attentive. Judy and Bill Myers

Great Service so far. Hope it keeps been like that good management

Wonderful experience. From Zack who helped us in the showroom to Miguel and his partner from the delivery service everyone was so nice and professional. Truly 5 star service!

Went to the Retail Store for help with an issue today and found out they have NO CUSTOMER SERVICE people to help you, at the store. Ain’t heard of such a stupid move on their part. They give you a QR Code and an 800 number to call. They don’t call you they text you. Very impersonal and aggravating. I already went down that road and was looking for “one-on-one” personal help!! They don’t provide that anymore! I called and closed my account and will NEVER shop at Ashley again!! Rude lady that worked there flipped me off as I left.

Although I recommend Ashley overall, I do not recommend the store in Albuquerque. Last year, we ordered a lot of furniture and some was very delayed in coming in. Despite this, I tried them again because I needed to purchase a loveseat. Although it was on display/not marked as such, the model we selected was discontinued. I requested to buy the display model, and the salesperson said noone was there to make that decision (it was a Sunday) and he would call me the next day. When he didn't call me the next day, I sent him a text to which he never replied. I tried calling the store the following day, and the store didn't pick up their phone so it went to an out of country customer service line. The costomer service told me I had to call the store, they cannot help me. Of course, given the store didn't answer, my only option would be to go back to the store in person. I opted to go to a different store rather than work with the staff at the store. I have always had a good experience with Ashley in other states that I have lived, but unfortunately this one (Albuquerque) appears to have poor management and staff. Adding this on 3 August 2023 - the below response from "owner" is a canned response (as you can tell from them asking for an order number and store location) - when I texted them, I received canned responses and an update on an old order - nothing in regard to my review above. Clearly this company/store is in need of better customer service.

Ashley Home Furniture are thieves! They sold me a three piece sofa set for $3,400.00 and an extended warranty for $350.00. The love seat has a manufacturer's defect, so I called for repair. Ashley's ordered the wrong part the first time and failed to even show up the second scheduled time. Ashley's puts the blame on thier "third party" repair business and takes no responsibility. It's not my fault that Ashley's is doing business with a less than poor performing company. Who sold me the warranty?? That's right, Ashley's. The endless transferring to different departments by their customer care team is just a buffer to prevent the customer from having any remedy whatsoever. When I finally got transfered to a supervisor the lady hung up on me, after 3 hours of waiting! Ashley's sold me defective furniture and a warranty that they refuse to make good on. Thieves! I'll be seeing AHF in small claims court. Or Ashley's can come pick up their garbage and issue me a full refund. Dont waste your time with AHF, save yourself from numerous hours of frustration and headaches.

Sales person very helpful but we had to negotiate for the best price.

Customers service non existent

Richard is a great salesman! Great people skills, customer service a very pleasant experience thanks to him . I will most definitely recommend him to family and friends when they shop at your store.

Great service

Outstanding customer service from start to finish. Christian St John, five stars all around. Will be back. Thank you.

Hardware is missing to mount side rails. Almost have bed together. Store was not helpful.

Customer service was great at first until I pulled up their own website to compare a price. The bedroom set I wanted was priced around $2,300 but $1,089 on Ashley’s website. I asked if they would honor the price, I was told that the amount lost is taken out of their paycheck so he wouldn’t do it but he could give me 15% off lol. I can order it online, from Ashley furniture, and save over $1,000. I think that is so bizarre.

Yes, worker are very kind and really do help you..

They had what we wanted and they were very helpful and affordable! The sales person that helped us was very helpful and wasn’t pushy. Would recommend to all my friends and family

Christian St. John was great to work with!

Our experience at Ashley today was beyond amazing. Our sales guy Robert Duquette helped us pick out a comfortable couch and his customer service was great. I will definitely refer someone else as well as return as a customer.

Sayra amazing. She was knowledgeable and helpful. If you come here, ask for her. 10 stars to her. I'll definitely return.

Very dissatisfied

Great customer service but prices are very high! Especially now a days crazy prices . !

John and Mathew were terrific!! So helpful to get me the perfect sofa!!

Taj was an absolute pleasure to work with. He knew his job very well, was fast, respectful and most importantly nice and carried conversation with my whole family! I highly recommend Ashley Furniture for good quality and prices!!!! And please ask for our friend Taj he will take care of you!!!

Awesome selection and wonderful customer service.

Taj was our representative and I can’t say enough about his professionalism and expert advice he gave us while purchasing furniture today. He listened to our needs and didn’t make us feel pressured as we have been treated in the past. He took his time to connect with us and I truly believe that people like Taj are successful in this world because of his kindness and ability to provide information and options that we felt comfortable with. He is an asset to your team and establishment and I felt he should be recognized for all to see when they read this. Thank you Taj for everything! You have a customer and friend for life!

Went into Ashley to buy a new living room set. My problem was my space is somewhat limited and small. Edwin found several sets and I ended up buying one! He was patient and knowledgeable. I am excited to get my new set!

Matthew was very helpful and friendly! I will recommend friends and family to him and recommend Ashley furniture. Thank you.

Friendly knowledgeable salesman

Ina Del Águila was incredibly helpful in my search for new bed for my daughter. She’s very knowledgeable and polite. I highly recommend anyone to shop at Ashley’s Furniture because of sales reps like her.

Found what I needed with efficiency and good service.

Lamar was great at helping us find what we needed.

Great and friendly costumer service, Nathan helped us out !

Perfect customer service. Robert help us find the perfect mattress and base.

Super excited for my purchase to be delivered, excellent customer service

Great customer service and quality products.

Great experience! Robert is the man but they all seemed fairly friendly to me as well.

Crystal was a tremendous help in choosing our new living room furniture. Great quality, great service.

Very knowledgeable and showed me selections I would never seen. Love the selections we made.

Sales representative was very helpful. He gave us a great deal on a recliner. I highly recommend shopping here. Thanks guys

Expensive.

Experience was just ok. Sales person disappeared when looking at recliners. Thought delivery was free, but was charged $159.99. Sales person never said that the warranty was not included in the price of recliner, that charge was $299.99. Sales person not open and honest on cost.

Mr. Luke Reyna was a very pleasant individual. He made our experience worth every dollar we spent at Ashley’s. He’s an asset to the Ashley team and business. He’s professionalism, an persona was so well rounded and irreplaceable. We would refer him to all our family and friends.

Friendly people and good deals

So far the sales service was very good. No pressure, very helpful.

Charlie was awesome! Just the perfect combo of info and space. She had all the answers to our questions and didn't follow us out the door when we said we wanted to think about it. She was so friendly and helpful that we just knew we had the right staff member as well as the best recliner sofa. We're retired and value our comfort so we went with all the extras including rhe white glove delivery. No regrets! We're glad Charlie was the one to guide us through the purchase.

Salesman was perfect in helping but not hovering.

Great experience, Robert made it really easy to buy.

They didn't have what I was looking for but the salespeople were helpful and courteous.

Taj was wonderful. He was patient and informative. I enjoyed my shopping experience at Ashley and bought some wonderful pieces.

Jason was very helpful and I appreciated the great service. When I need some other furniture I will go to Ashley's first thank you

Good customer service.

Would not recommend this store. Furniture delivered damaged and they won't respond to repair.

I had a great experience at Ashley store at Paseo del Norte. Edwin led me through their collection and explained everything I needed to know in order to make a decision. I purchased a very nice microfiber recliner sofa and a circular dinner table. Would highly recommend!

Salesman Richard is great.

AlanaRae was very helpful and informative and took the time to answer all of my questions and demonstrate every single mattress that I wanted to see

Service was very attentive and helpful.

Julie was very helpful and professional

Great experience, great deal! Our salesman, Christian was amazing and helpful. We got what we wanted. Couldn't be happier.

Salesman very friendly

We bought our brand new living room set For Christmas. It was pricey but we figured it’s been 15 years since we replaced our old set. Less than 5 months later BOLTS are shearing off. We can’t use it and I can’t get anyone to call me back. I had to drive over 100 miles to make sure the Albuquerque store is still open. They can still sell furniture but won’t bother trying to fix what they already sold. Very disappointing ☹️

Loved the store & the salesman that helped us was fantastic!!!!

Sales staff is incredibly informative, helpful, knowledgeable, kind, and patient. Great place to learn about mattresses.

AlanaRae was a pleasure to work with. She didn't put preasure on me to purchase anything, was very patient, personable, and answered all my questions. I will definitely be purchasing more items from her in the future.

Walked in, no sales person, so we walked around. We found something but still no sales people. I asked the service desk if they could get us a sales person and she announced it over the PA but no one came so we left. We were ready to buy too, as we walked out, there were the salesmen on their cell phones sitting down.

I purchased the 5 year protection plan coverage. I filed a claim on 2/6/23. I sent a follow-up email on 3/29 after not receiving a response. I sent several other follow-up e-mails on 3/29-23 and then again on 4/3/23 and 4/22/23. I submitted the claim and submitted all photos via the Protect All claim submission website. I would love to revise my review with 5 stars if I can receive a response and get my claim resolved. There is only a support e-mail address listed on the website and so far, as I explained I have had no luck trying to inquire via e-mail. If someone can offer me a direct phone number where I can reach a human to help me resolve this matter - I would appreciate it. Claim ID 904913. Update 6/9/23 - Thank you for having someone reach out to me quickly to resolve this matter! I appreciate it and am excited to know that the protection plan was a good investment after all.

Excellent experience working with Nathan! He was knowledgeable and kind!

Our sales rep Muhammad was a great guy and treated us very well and our leasing agent Judy was also very helpful I recommend him when you go in there

Friendly, knowledgeable, helpful, fun......the list goes on and on!!!

Edwin Rios, salesman on the floor is so helpful and personable. He is the reason I purched furniture at Ashley

(Translated by Google) The worst store to buy furniture, it takes three weeks for what you buy to arrive, you must pick it up and when you open it in the boxes nothing comes with screws, you have to call and wait another three weeks for the screws to arrive. So for a bed you must wait more than a month to assemble it... and so with everything you buy in this store. Bad service and terrible experience, I do not recommend it at all (Original) La peor tienda para comprar furniture, demora tres semanas en llegar lo que compras, debes recogerlo y al abrirlo en las cajas no vienen nada de tornillos hay que llamar y esperar otras tres semanas para que lleguen los tornillos. Entonces por una cama debes esperar más de un mes para poder armarla.. y así con todo lo que compres en esta tienda. Mal servicio y pésima experiencia, no lo recomiendo para nada

Went to store with intention of not finding item or too expensive. Crystal Linn is an excellent salesperson and made the purchase a great experience. We will return in the future!

Charlie was very helpful. No pressure.

Loved the service and sectional we bought.

Quick and easy good selection

Great place! Jason was awesome!

It was my first time couch shopping and my experience was great, Richard R was patient and very helpful. I asked a ton of questions and he was able to answer them all with no problem! Highly recommend Ashley’s over any future store.

Walked in a knew what I wanted. Barstools were no available but sales person helped me pick different ones that fit my needs

Robert did a great job taking care of us

Very helpful! Ed was great and helped us pick out the dining table my son wanted

Great customer service. No high pressure sales

Excellent customer service. Nate Gonzalez was was exceptional helped us with a long time issue concerning warranty issues. Professional and very customer first oriented

Great customer service. Amazing number of options. The showroom is easy to navigate, and the displays are great. I had a positive experience.

Took advantage of my grandmother sold her stuff she didn't want or need. Now trying to contact the store to return and can get one person on the phone there.

Very nice staff

We purchased a whole living room set and had it delivered in early March. The love seat was damaged upon delivery and have been trying to get some resolution since. We contacted the customer service and we told them the brackets pulled out of the wood and wouldn’t hold the furniture together. Instead of sending a new peice of furniture they sent the wrong brackets. We have contacted them several times with no response. We have even tried contacting our salesperson as well as stopping in the store to get this resolved. We only keep getting you will hear something in 3 day and never hear anything. We will never buy from Ashley again they are truly terrible at delivering what you paid for. We are at a loss for what the next steps are to have this issue resolved.

Large variety, courteous and professional staff, price of products vary from good and bad (my opinion). Good store which l would recommend to others! I changed my mind after l later had many problems with Ashley Store, especially with the Customer Service (too many to discuss at this time)! I would not and will not recommend Ashley Store to anyone!

Everyone took the time to explain the details and value of my purchase. Great prices too. Highly recommend!

I would give a 0. I ordered a dresser, mirror, table, couch and ottoman. The ottoman was never delivered after a botched first delivery of the couch. Despite acknowledging that a third party delivered the couch the first time, Ashley refused to assist in looking into the issue, refund the money or deliver the ottoman. Needless to say, I would never buy anything at Ashley again. I spent many hours on the phone and never had a single call back. The sales man, Robert, said he would help but did nothing. I will be filing a lawsuit and reporting the conversion to the BBB. Beware. Additional response: Ashley’s response was only for show. I texted with them and they continue to claim they have proof of delivery but refuse to send it. The whole problem stems from their inability to deliver the couch initially. They used a different company. I would recommend being very cautious if they have to come back for re-delivery of a partial order. They may claim you received everything without bothering to show you any documentation. They already have your money and will force you to file a lawsuit rather than do the right thing. They are counting on that most people will not go to the expense and hassle of filing suit for a piece of furniture that is not worth much anyway. I hope this is helpful.

Very patient with us as we decided which one we were going to get. Love that it is Made In The U.S.A.

Easy peasy! We knew what we wanted going in but wanted to see other selections before purchasing, and there was no pressuring sales people following or hasseling us when we let them know. Our customer service team, Christian and Alana were amazing! They price matched our bed from what it showed online with no hassel, and gave us all the financing options that would best suit us best.

Edwin and Ed were extremely friendly and knowledgeable 😀

Great service by Anthony I was allowed to walk aroun i d by myself till I had question then Anthony came to answer my questions. Great job Anthony

My sister told me about them. I thought it was like a super expensive place bcuz of there commericals and I was like nope. After work one day I wanted to go look at furniture but was later and everything closed at 8pm except Ashleys so I gave in said well lets just go look not buy. I was impressed. Great experience and great service. I wasn't look for expensive items and there clearance section had what I wanted at a great price too!

Super friendly. All around a nice place to shop

Had a excellent experience at the Albuquerque store. Donica was my sales consultant she was very knowledgeable with the recliner that I purchased

Alanah is terrific! She is knowledgeable, patient, kind and friendly. Also, extremely professional. She knows her products and doesn't hesitate to lead you in the right direction. Thank you!

It was great. I came in looking to buy a couch and I was helped right away.

Update: got a call from customer service saying they can deliver Saturday. Soooo if you call and try to cancel your order, they will make furniture magically appear! Walking around the showroom was fine, the purchasing process kinda took forever. I ordered a sectional from Lucas. He told me most of the sectional would be delivered May 17, and one piece is on back order until June. I said that was fine because I would have most of the couch early enough. He told me I would get a text to confirm a time slot for delivery. I also told Lucas that I just bought a house and would be getting rid of my previous living room set before I move in. Well today is the 17th and I received no follow up for a delivery time slot. I called Ashley and was told my sectional was 8 WEEKS OUT! Not May 17, not June, JULY 12!!!! I told the lady on the phone everything that was explained to me; she said they don’t do partial shipments, they wait for all pieces to arrive to the warehouse. Why wouldn’t the salesperson have told me that? So now you expect me to live two months without living room furniture?

Great customer service. Fast check in and out. Thanks!

Great prices l! My nephew bought furniture and I bought a matress! Jason Johnson was very helpful,friendly, and knowledgeable! We were in and out quickly! We will be going back!

Everything was great and everyone I dealt with was friendly and welcoming!

Luke was very helpful. He also let me explore on my own for a time but was readily available to answer my questions.

Donica is amazing! Knowledgeable, friendly, accommodating and helpful! She made the entire experience painless and explained everything clearly.

Great experience with Matthew Romero!. Matthew was very professional! We shopped around quite a bit, and he was able to beat the price of all the other furniture stores for an equivalent if not better living room set. We are very satisfied with this purchase. Thank you!

Matthew was so helpful and made my experience with Ashely amazing! He is A++ I would recommend him to anybody!

When I walked in I was greeted with a friendly face I later knew to be Alana :) She allowed my partner and I space to think and find the perfect sectional. Very professional store packed with knowledge about the product. I’ll definitely be going back :)

Do not shop at this location the sales people are only out to help themselves they act like they're going to try to give you a good deal and end up screwing you over if anything just buy everything online from their website and get it delivered do not deal with anyone at this location including upper management. buyers beware!!

Mike Garcia was incredibly helpful and very friendly! The process was easy and the selection wonderful!

Excellent service good products good warranties couldn't be happier with what I ordered and will be getting shortly

Julie was extremely helpful she was very knowledgeable on the merchandise her friendly demeanor made it extremely easy to want to make purchases she really did go the extra mile to take the steps needed to make me comfortable I would definitely recommend Ashley to anybody

Came in to get new living room furniture and Robert was very helpful. He was very knowledgeable and helped us find exactly what we were looking for. We will definitely be back.

The sales person, Julie, was very friendly and helpful. She went out of her way to come up different options for us to choose from to come up with the best combination of outdoor furniture. The selection of outdoor furniture was the best in town and at a price.

The team was so helpful! I was able to get assistance through Acima to be able to get our home comfort needs. Judy, Christian & Zeph were so kind & helpful! Christian knows his job well, was able to maneuver my needs & made my whole experience worth my bike trip in. Thank you we look forward to our new furniture addition!

Nathan was very knowledgeable about the products....great customer service he provided

Purchased 5 items including a couch, 2 recliners, ottoman and an end table. Worked with a wonderful salesman named Jason. He was super patient and helpful with my Mom. He made our experience a good one! There was a great selection of furniture with great prices. We have not had our furniture delivered, but will update our review accordingly.

The manager there was extremely helpful and kind. As soon as my other house sells, I will be back there to buy a lot of furniture. I love how the store was displayed.