Ashley Store Albuquerque, NM

Edwin was very helpful and knowledgeable. They had a very good selection of furniture. I can’t wait to get everything delivered.

Cesar was an amazing sales guy

Fantastic customer service! Shout out to Anthony! He was AMAZING. Attentive and not pushy at all. We will be back for sure just be a of how well we were taken care of. Ashley is known for quality furniture but Anthony shouted recognized as a quality employee. Make sure you ask for Anthony when you go in. He was make sure you get what you want and need.

So far so good. I hope we receive our theater recliners on time.

Go see Anthony. He’s great. Very helpful.

I would have given 1stars, but the lady from customer service who called after I cancelled my order brought it to 2. The only thing she did was take off the deliver charge and cancel the protection plan for the furniture piece, but at least she bothered to call to try and offer something after the mix up at the store. Long story short, I bought a painting/wall art and I was told they would deliver it. The next day I get a call saying that it would not be delivered and I needed to pick it up. Today I go to pick it up and it had been resold to someone else and the purchase had been removed from my account. Luckily I had my receipt which showed I bought it, but it was useless still because the painting had been taken already, so I cancelled the order entirely. Tips for shopping at Ashley Furniture, keep you’re receipts cause Ashley will delete your purchase order and it will be like it never happened. Also, if you buy wall art, make sure you take it off the wall when you leave cause it won’t be delivered and you’ll just be really mad. 🙃

Good service and Sayra, was really helpful and gentle.

Ashley Salesman was knowledgeable and helpful. We explained our criteria and purchased a sleeper sofa that met our needs and preference to be delivered in 2 days.

The salesman Muhammad was very informative and he helped me make a decision that I felt enthused about. Great service and exceptional prices. Muhammad deserves a tip!

The Specialist,Roseann Serrano, was quite charming. In fact she could have sold me anything.She answered my questions in a detailed manner. Overall, I found the entire store was bright and welcoming. I am sure that I will be back, and I will tell my friends and family what a lovely time I had. Catherine L Black

Jason was very knowledgeable and helpful. Wish furniture was way cheaper but it’s as good as it can get in these times where everything is expensive. Glad for what he helped us with to get our first set of furniture.

Sales associates were so helpful and understanding with all our needs. The sales process was very smooth and fast.

They really cared about getting us the correct furniture for our needs. Crystal took into account the height of my partner (6,7”) and made sure the loveseat we ended up buying would be comfortable long term. We also love their warranty. We will be back for more furniture needs.

Awful experience with Ashley Furniture, mostly due to the manager, Mike. I spent almost $3,000 on furniture that never got delivered. When I called to confirm the delivery, I was told it had been rescheduled for the following week, which didn’t work for me, so I had no choice but to cancel. Mike told me twice that the order was canceled (no apology, bad attitude), but it turns out he never actually did. It honestly felt like he was trying to hold onto the sale just to keep his commission. Since then, I’ve heard I’m not the only one who’s had problems with him — apparently this kind of behavior is part of a larger pattern. That says a lot. If you shop here, avoid Mike at all costs!

The process to get financed is quick & easy! Highly recommend to have Chris take care of you!!

Sales associate was nice but seemed to push pieces that were not at all what we were describing but instead higher priced items in the wrong style/look. Once we checked out, our order showed the wrong product listed. Associate said it would be worked on the next day but didn’t work on the fix until nudged again by us for an update. Still waiting for the actual product to arrive to see how the pieces hold up so this is only a review on the purchase experience .

Professionalism and really worked with us to keep it as affordable as possible

Representative was amazing and helpful! Please go see Xavier Montoya.

Chris P. was amazing!! He was very knowledgeable, helpful and very customer oriented. Thank you Chris & Ashley Furniture! I know we will enjoy our new purchases!

Rachel was awesome. So patient and extremely helpful. She is an asset to your company.

Helpful and courteous - it still means means a lot to me

Charlie and LaMar were great. Helped us get exactly what we needed.

Anastasia was Excellent !!! Very friendly helpful and professional!!!

Friendly salesperson, no high pressure sales, explained everything, overall a great buying experience.

Excellent and knowledgeable sales person

I visited the ABQ Ashley Furniture store and Richard took great care of me. He greeted me, then followed up, answered all of my many questions. He did not push for a sale and just made himself available for my every inquiry. With his shared knowledge, I returned after two days to think it over and decided on my new furniture and made my purchase with him.

Very nice salesman, told what I want, saw it and bought it. Think this the third or fourth item I have bought from Ashley. Have always been satisfied, thank you.

Anthony was very knowledgeable, accommodating and friendly. It was a pleasure to work with him. Once we picked our set, he had the deal packaged and us out the door feeling content with the experience.

Had a great experience at Ashley furniture. We felt no sales pressure. Our sales associate Christian was very helpful and gave us a hassle free experience

Quick simple easy. My sales person with Chris. F

Excellence service Roseann Serrano sales person did excellent job in showing us what we were looking for.

We knew what mattress we wanted. Mike Garcia helped us, and made it so easy. We walked in. He greeted us. We told him what we wanted. He found the online price and matched it. He didn't push anything on us. We were in and out in 15 minutes. Brilliant.

Our salesman was very polite and respectful took the time to explain everything

THEY TRIED TO RIP ME AND MY SISTER OFF BY NOT GIVING US THE MEMORIAL DAY SALE PRICE WHEN ASKED IF WE WANTED THE WARRANTY THEY ADDED IT ON ANYWAY AND TRIED TO HIDE IT ON THE BACK OF THE RECEIPT WHERE THEY STAPLE THE RECEIPT TOGETHER WHEN WE CAUGHT THEM THEY RIPPED UP THE RECEIPT AND DIDN'T WANT TO GIVE IT TO US!!! Terrible terrible dishonest business!!!

I was greeted and worked with Edwin. He answered all my questions and helped me with the upmost professionalism. The process was easy and quick. He catered to my needs of what I was looking for. Thank you Edwin 😊

Salesman, Richard is very professional and knowledgeable about helping me pick out a sofa and chair.

I’ve had very positive experiences at both the Santa Fe and ABQ stores. Definitely recommend shopping at Ashley!

Great service salesman was very professional Great Price will buy again

The salesman that assisted me and my wife was very polite. I already knew what I wanted so shopping for it was easy. The only problem is having to wait approximately 4weeks before my furniture would be ready for delivery. These items are not in stock in the store. So, can’t speak to the quality or my satisfaction at this time.

Ordered a couch- the sales team is like a used car lot. Trying to sell you a warranty etc. I got the couch today and it has a big grease stain on it. Customer service was not helpful. You’d have better luck buying something online.

Anthony was awesome! Knowledgeable about the product, honest, respectful, and relatable. Can’t wait for our new sectional.

Shopped in Albuquerque and my experience was amazing. Rachael and Christian were super helpful and it made the experience so much easier. Picked my up bedroom set that afternoon and that was a breeze too!

Alexa was very patient and helpful when providing mattress options

I will never buy anything from here ever again I paid over $1000 to buy a new bed. It broke within a month they came to fix it didn’t bring the right parts so they came back a second time to fix it. It broke again after two weeks After multiple phone calls and being hung up on numerous times and dealing with rude staff members they finally sent somebody to fix it again who told me the first people didn’t even fix it right then it ended up breaking again for a third time during this whole process while asking to speak to managers I was always told one would call me back and never did When I asked for a refund the rude lady on the phone said no one‘s gonna give you your money back or give you a bed you didn’t pay for when asked to exchange it. I’ve still only had this bed for five months and it’s broken for the fourth time. Do not buy anything from here!!!!! Worst customer service I’ve ever dealt with in my life and I’m still stuck with this broken bed!

Bought furniture in November of 2024, put together wrong & had to do a warranty claim that was like having to beg them to get it done correctly. Now pieces are falling off- same deal- begging to get it fixed. Don’t ever buy furniture from Ashley- I tried & talked to the manager that was a total jerk & should be working elsewhere. NEVE AGAIN WILL I DO BUSINESS WITH ASHLEY FURNITURE! Got a half ass reply with your company wanting me to call the phone number that was the problem to start with. A bullshit AI reply!

The benches I was looking at were one price online and more than double in the store. They honored the online price!

Good

Found a recliner right away! Price was right so i bought it. Easy!

I absolutely love Ashely furniture store! It is conveniently located off 1-25 and Paseo. When we walked in, a sales woman was so kind and answered all our questions. They have a beautiful store, that was very clean and full of beautiful furniture to fit almost anyone’s needs. Very happy with our decision!

As soon as i walked in, i was greeted and asked what i was looking for by Charlie. Very friendly and very well known of their products and services. I will for sure to continue my business with Ashley Furniture based on my experience.

My sales person was great, she understood what I was looking for and help me to find what I was looking for.

My salesperson was Xavier Montoya and he was excellent. We walked all over that store several times trying to find "exactly what I wanted." He made some fabulous suggestions and I ended up getting just that- -- "exactly what I wanted." He is a very personable young man with a really good sense of humor and a lot of patience to help this old lady find her furniture. I have always shopped at Ashley's when I needed furniture. Most recently, where I lived in Dallas, Texas and I was pleased to see there was one in Albuquerque. Xavier is a real asset to this store. Thank you for a very pleasant experience.

I don't remember our sales guy's name but he was so patient we walked in I was not in a good mood so I said please can you just leave us be for a little bit until I find something then I'll come and find you he was not pushy he was understanding and really qualify for so much and he found us a couch that was even better than the one that we wanted the first time and it was on clearance awesome quality friendly Ashley's just an awesome place to get your stuff don't go to Aaron's or any of those places go to Ashley furniture you won't regret it.

Excelente atención al cliente. Gracias,!!

We had a horrible experience! We bought furniture that was in stock so we could get it delivered quickly, 5 days after purchase. Well the truck showed up today and 1 bed and a recliner was missing. (No heads up). We were told it was on back order. Our sales person Anthony assured us it was in stock and it all would be delivered on Wednesday ! My 84 year old parents will be waiting another 1-2 weeks for delivery. Promises made but not delivered!!!

Our sales rep, Rachael, was thorough in her explanation of the product and sales process. She is excellent.

Jason Jarvis was friendly. He answered all my questions well. The store was clean and welcoming. I liked it.

Love Ashley! Shopped three other furniture stores before Ashley. Ashley was the best in service and sale prices

The salesman was well informed, courteous and very polite and helpful I recommend Ashley’s for business

Our sales person Caesar G. did wonderful job, by giving us a good deal. Looking forward to have these new furniture delivered to our new home.

Excellent service in every way! Charlie is friendly, knowledgeable, and helpful in explaining every step in the process of my sale. I felt very comfortable and confident in my purchase today. I had been looking for a long time for a living room set like this one and am so happy with my purchase. Thanks so much, Charlie, and Ashley!

The process to pick-up your purchased items at warehouse could use review. You have to access the warehouse area by pushing a button and speaking with an individual who verifies your reason for being there. I felt like I was in prison. You are given instructions where to find your retrieve your purchased items. You back up to the ramp and wait. No contact with anyone to acknowledge your presence or working on getting your items. You just have to hope their contactless system works. You are instructed at beginning there is no need to exit your vehicle.

To be honest I didn’t have a very smooth experience with Ashley, I just purchased a set that I found there on clearance which was awesome it is a very nice set a couch and loveseat, well I was at first going to pick it up but it fell through so I tried to pay for their delivery and they said the problem is it’s a clearance item and I didn’t get my couches for over two weeks I was not happy and I still paid $139.00. For delivery. I feel that any item in that building deserves the same treatment no matter the cost. Thank you

Excellent, professional, quick delivery.

Rachael was wonderful!

Charlie has been helpful the 3 times I’ve been there

I've made several purchases at Ashley and I've always been happy but this was above and beyond what I expected. I went in looking for a mattress without any idea what the differences were and that's when Donica, their mattress specialist, saved me. She asked what benefits I wanted and helped me purchase the perfect one. She gave me service that was above 100% and I would highly recommend everyone buy their mattresses at Ashley. They've got the right atmosphere and staff making your purchasing easy and enjoyable.

Very good deals and sales rep is very accommodating

Immediate greeting. Alexa was an attentive salesperson who showed me around the showroom and answered all questions.

Jason was very helpful and helped me find exactly what I was looking for.

The salesman was great

Very good customer service. Beautiful furniture!

I was pleased with how things went. Such a good sales person.

Very friendly and courteous, helped to find product not on display.thanks

Sayra was very professional and knowledgeable she made my furniture shopping experience very easy and enjoyable. Because of her customer service I bought living room and a bedroom suite.

Good customer service and knowledgeable sales staff.

Charlie was great! Listened to what we wanted and found it. Very knowledgeable and awesome customer service 👌

Taj was our sales person and he was very helpful and patient. We appreciate all his help. With his assistance we found the perfect mattress.

Cesar Gonzales was great. Very helpful in picking a dinette. Gave us space to talk very respectful and professional young man

The sales representative Christian St. John was awesome very kind and patient. Ashley Furniture great prices Would and will recommend this store to family and friends.

We just moved from Florida to Bernalillo. Chris Fischer was the Rep who assisted us. He was knowledgeable regarding the modular we purchased and comparisons with other brands. We appreciate his input regarding what we bought. Ashley would be at the top of our list for additional purchases we may make.

Jason was very knowledgeable and helped me select mattresses for my aging parents. He was very professional and helpful.

We shopped for and purchased a sectional couch. We were helped by Cesar Gonzales. He was very friendly, professional and knowledgeable. He made us feel comfortable. He was very patient and kind. We really enjoyed working with him.

Best experience yet, thanks Christian

The delivery guys were professional, clean and quick. One of the left couch arm had some damages, they had the dispatcher to give me a call right away with the quickest delivery option which worked perfectly with my schedule. The modular couch looks incredible and solid.

The sales representative was friendly and helpful. And there was plenty of furniture options to choose from.

Very helpful! I calls asking if Ashley had a certain end table we saw online in stock. An hour later, it was in our car and we were driving home.

Great customer service by my Salesman Richard. He was very knowledgeable and shared different options available to me. I would definitely recommend his. Great service Richard.

Very knowledgeable and helpful sales staff

Our sales person, Christopher Fischer was very helpful and had some great suggestions! He wasn’t pushy and very patient. We will be recommending Ashley as well as Christopher! Great experience!!

The staff were very friendly and easy to work with. They helped us in selecting our furniture and made the entire process easy and headache free.

The staff was very helpful. The process took longer than usual due to IT issues.

They call themself #1 jajajaja what a joke. Worse customer service i had every experice, i been buying from Ashley for 24 years and who ever is running that store now is doing an awful job. I pay for the furniture with my debit card, they lost the payment, never called me to tell me that, i had to call to find out what was happening with the delivery, thats how i find out that i still had a balance and that my payment was not showing. But good thing i got my receipt. 2 weeks later and 7 calls and 2 visit. They finally said the $$ was lock. What ever that means. They alway said ( i will call you tomorrow to give you an update after each call and visit) never did!!!! its been 3 weeks and no one has taken the time to explain what is going on and apologize. At this point as much as i like the furniture, I just want my $$ back and i want all of it. DO NOT EVER PAY THEM WITH YOUR DEBIT CARD. YOU WILL REGRET IT.

Easy delivery scheduling. Good delivery service.

Anastasia was so kind and helpful! She made a stressful experience fun.

TL;DR: Use the website instead of the store. I love my couch and my experience picking up with the warehouse was great. This review is for the store. I purchased a large sectional. When signing paperwork to complete the sale, I alerted the young man helping me that one of the pieces was incorrect. He insisted I was wrong and despite my protests and showing him photos on the website, he refused to change it. Instead, he told me I could open the box and check it when picking up at the warehouse and then refuse to take it no matter what the warehouse workers said if it was incorrect. The store manager was standing a few feet from us throughout this entire exchange and not only did he fail to intervene or verify the piece but he raised his eye brows when I insisted it was the wrong piece. I gave up and went home. The next morning, I drove all the way back to the store and asked for help correcting the order. A co-worked walked back with us and confirmed I was correct and we redid the paperwork. It took an hour and a half including travel time. No one apologized. One piece was on backorder from the warehouse and when I didn't get a call from them, I called customer service and found out he had entered the order incorrectly. Luckily, customer service fixed it quickly. While I was at the store, the guy helping me also tried to tell me that if I purchased insurance, I would get back any amount I did not use once it expired. I asked if that meant the money would go back to the my card and he said, "yes." I only found out asking questions at the end, in front of his boss, that the "money back" would be in store credit. In the future, I would go to the store and look around and then order online. I ended up paying the exact same amount doing self-pick up with a store purchase as I would have using delivery from the website despite being told I was getting a "special discount."

Lamar was awesome and very helpful. I had issues at another Furniture place Legacy Furniture, which I dont recommend. And he stepped in to help me find what i was looking for. The service at Ashley's was amazing. I highly recommend Ashley's Furniture

Have purchased all of our furniture needs at Ashley the past 17 years living room sets, bedroom furniture, dining room. Staff super friendly!

My experience was fantastic at Ashley’s! We were greeted at the front but in a manner that didn’t make us feel pressured to purchase but instead help with information. The associate LaMarr was great and very attentive to any questions we had! I would definitely recommend shopping here!

Heads up for Xavier he is a good sells person,if he wasn't we won't have bought the queen mat. We know he tryed hard to sell us another mattress, but it was upto the BOSS she said NO. What really counts is we had good night's SLEEP thanks to all, Xavier keep up the good work thanks.

I have bought all my furniture at Ashley and always will. Great place, great furniture, and knowledgable staff.

Very nince sales person.

Had a really great experience working with Sayra.

i bought a sofa and chair. Sales personnel helpful and knowledgeable. However, store's policy keeping cost of shipping until almost complete conclusion of sale seems very underhanded to me as prospective buyer. After I agreed to buy furniture was informed that $360 would be added for delivery fees. So alleged 20% sale discount wiped out by alleged delivery fees. I have never been charged anything like $360 for sofa and chair delivery from a furniture store. Very expensive and bad surprise. Very coincidental that 20% discount for alleged last day of sale very close to very high delivery fees.

Sales rep was awesome

Best customer service!! Thank you to Charlie Frye really knowledgeable, answered all my questions when asked, helped choose the best furniture. I would definitely go back to her when shopping at Ashley’s!!

Great attention from Charlie who is an expert in the mattress department. She profesionally got my needs covered, provided options, and finally answered all may questions with attention to details. I recommend this store for all your furniture needs.

Anna was very helpful and informative

DON’T BUY HERE. Bought a tempurpedic mattress and was told that I have a 90 day trial. Did not like the mattress because it is too hot. Went to return it because we were going to go back to the doctors choice. Was told that the mattress could only be exchanged for something of equal or greater value. Don’t ever buy from a company that doesn’t believe in their products enough to allow returns. The store manager Jason is very condescending to woman when he tries to explain policy. Basically told me they are too big of a company and they couldn’t do anything for me. That I don’t know how business works and if they accepted returns they would go out of business. He tried to act like I didn’t know anything when I told him Walmart, Costco, and Amazon are bigger businesses than they are and still accept returns and they still manage to stay open. We have bought a lot of furniture over the years from Ashley and we will never by from this company again. They need to actually get rid of everyone there because they are useless and can’t help you with anything. They should just have a cashier at the front the checks you out with a sign on the door that says All Sales Final. Other than that you have to call corporate anyways, so why the sales people? They could save a ton of money with online sales and a return policy.

Always great service

Good selection, prompt and courteous service.

Great experience!

Friendly, professional, knowledgeable, and not pushy. Good quality, good selection, good prices.

Ashley staff were very helpful in helping us pick out our couches and we're very knowledgeable when it came to answering any of our concerns. when it was time to deliver, the Ashley staff kept us informed of when to expect our delivery guys , they were very friendly and professional came in got it set up and finished in no time, would highly recommend this store.

Blessed 🙏 place for all Furniture items, Delivery needs to focus on The correct days, address and Communication.

I spent almost $4000 total including a $1600 mattress that they didn’t tell me that was an inflatable kind. They installed it and I went the next day to sit down on the side of it like I was getting into bed it gave out and I fell on the floor and injured myself. There is no one at the Albuquerque store. That’s really in charge to see that the customers are taken care of properly all they do is tell you to call and try to get some help , when you reach them, they want you to jump through a bunch of hoops to try to get hope also. i’ll have to call them again and ask him we’re on the site to go to to try to get some help

I was pleased with how the experience went. The selection was good and the salesperson was friendly. Very easy to work with without being pushy.

Sara was an excellent help! She was knowledgeable, efficient, and a pleasant person to deal with. I had an enjoyable experience shopping there.

Glen delivered my sofas today with another person. Both were very professional, they set everything up quickly and no mess at all.

Lamarr was amazing!! He helped us with all of whatever wanted in our living room furniture. Lamarr was also very professional and answered all of our questions.

Never buy from ashley furniture store... 3 weeks ago I bought a dinning room and when they delivery I noticed that 4 out of 6 chairs were wiggly and one had a crack in the leg ... I went to the store to complaint and they told me I need to claim by phone and send pictures by email.. and they will resolve my problem when that shouldn't have happened and I wouldn't have to struggle when I paid for the product that would arrive assembled right 😡😡😡

Great customer service. Charlie provided an exceptional experience. She provided us with options and we ended up with what we needed and wanted. Thank you for making us feel welcome and for helping us with our needs.

Sacramento was very helpful and treated me with up most respect.

My experience was great. Rachael was wonderful. Very patient, informative and efficient

We had a very good experience. Staff was welcoming and very informative. Our needs were met.

Excellent customer service from Chris. He got me what I needed at a price that worked for me.

I had a wonderful sales representative Anastasia Garcia. She took her time with me and helped me find the furniture l was looking for. She also helped me coordinate a beautiful area rug to go with my furniture. My experience was wonderful and will continue shopping at Ashley's Homestore. Thank you Darlene Allen a satisfied customer.

Staff was quick to let us know they were available but let us browse and look as long as we wanted without interruption.

Excellent service! VERY, VERY helpful! So pleased! Love my chair!

Great experience, will definitely shop there again.

Went to Ashley's to refresh my living room. There staff is knowledgeable. They have many options to choose from at a reasonable price. I would highly recommend Ashley Furniture.

The worst customer service ever I will never suggest to anyone to go to Ashley it was a nightmare don’t pay cash cause it takes 10 days to get refund by mail I don’t give any stars but can’t post this without one. It was suppose to take 6 weeks to get a recliner delivered and I was told by T-Bone it would be a week . They never called or texted to tell me I had to do all the calling also they have no where to complain to like corporate number

We became convinced after the bed fitting that it was better for our health to choose one of their best.

The person that helped us was really nice! Whole process was easy and simple, no rush or pressure. S/O to Charlie you amazing

Nice people, very helpful. Pleasure doing business.

When I first arrived I was greeted by Jason [Jarvis]. He was very friendly, kind, courteous, and charming. He explained where I could find what I was looking for in the store. He wasn't very pushy about me buying anything and worked with me in finding information on what was available or not. He showed options of different styles and was knowledgeable about the brands. Very helpful and explained everything. I left the store with a purchase.

Not to good for the older crowd

We ordered our sofa yesterday and were treated well and fairly by Richard, the salesman. He showed us options and asked us the right questions to help us pick the right sofa. It won’t be delivered for two weeks so I can’t comment yet on the product, but the service was good.

Purchased some coaches and it was fast and easy!! Can't upload pictures yet as delivery will happen in a couple days!!

Had what I wanted, super helpful staff, got me a great deal on my purchase!

Syra, was fantastic, professional and a pleasure to work with, will go back just because of her!!!!

Have nice furniture that is decently priced. However, the salesman was awful.

All went well at first but after spending $3,000 at the store they never processed my order and I was without furniture for a big event at my home and three weeks without furniture. No offer to pay for delivery nothing but I’m sorry for the inconvenience. Spend your time and money elsewhere.

It’s been 5 days and still no communication from Ashley on approximate delivery window.

(Translated by Google) Very friendly and excellent service (Original) Muy amables y excelente servicio

Excellent service, very helpful staff

Very quick and professional delivery

Good knowledgeable folks no pressure to buy a good assortment to furniture Good prices also 👌

Outstanding experience!! Our salesperson, Richard, was patient and courteous. Not high pressure but helped us find more things than we expected we would in one trip. We will return.

They really know how to pass the problem on to other departments! I ordered a sectional couch with extra pieces, Upon delivery, the delivery driver said I had 72 hours to make any returns or report any problems. The couch is too big. I wanted to return two pieces., Call the sales manager at the local store. He’s like just call customer care. They’ll take care of it, Tell him it’s too big for the space and they’ll approve the return . Call customer care, sorry ma’am you should’ve refused it at time of delivery. There’s nothing we can do. It’s our policy. They refused to take the extra two pieces back less than 24 hours when I was told I had 72 hours . Just terrible how they treat people one employee will tell you one thing the other will throw policy in your face!! Never again !

The service I received from Christian over several days of shopping at Ashley was exemplary. He gave me lots of time to wander, look and think, but he was available to help whenever I needed him. He was personable, knowledgeable, and fun! I enjoyed the whole experience and will definitely return to Ashley Furniture. Thanks, Christian!

Quick easy friendly explanation. Taj was super cool!

Great customer service from Chris! We will be back again! Thank you so much 😊!

Christopher was very helpful and effective. He won’t disappoint 👍

Excellent experience and service. We explained what we wanted. Christian showed us some really nice options, answered our questions and stood back and let the Ashley product sell itself. Nice sales work. We found exactly what we wanted in the price range we thought reasonable. Good quality at a rational price.

Crappy and cheap furniture that I paid a pretty penny for. I'm super disappointed with the quality of the furniture I purchased. I was expecting quality for the amount this furniture cost.

Charlie was great. She treated us like adults during the buying process, which not all customers always get in the sales world.

Rachel was very helpful she showed us a lot of sofa sets and took her time with us she was exceptional.

Wide selection of everything. Crystal was very helpful.

Friendly staff Cesar was very helpful I love the couch and the price I got it for

Return a piece of furniture that wasn't able to work, 2 months trying to get them to acknowledge that I didn't receive the furniture and issue credit. Basically crooks, they don't answer the phone, sales guy refuses to call back, horrible customer service! The response below from their customer service and waiting 30 days still haven't resolved the issue. I assume this business practice is pure fraud and if they employees misplaced, stole or misappropriated the furniture. I will not be chasing them to clear this up. I guess that's why lawyers make commercials for dealing with shady people.

Update: as of 03/12/2025, the claim process seems like a scam. Called the numbers as instructed in the comment, and was told to submit the claim like the first one, but chose “repair”. I did and was told to wait for 2 business days. After the 3rd day, an email requested me to send “product series” which I provided 2 times in two separate emails (although it was provided while i submitted the claim via chatbox). I have not heard anything till I followed up and was told "no further information provided". NEVER BUY AGAIN FROM THIS COMPANY. They took your money, delivered junk product, and pretend to have a "claim process" to satisfy you, but what they do is fooling you around with that process until you loose patience and give up. $1000 worth sofa deserves much better product and the customer service There is a piece of redundant wood under my sofa, I called the customer service number to ask if it’s kinda non-conformity on the product, but was directed to submit a claim through their chatbox, I went to whole thing and was offered $86 gift card, then $56 refund, and repairing. I chose none of those my main reason is to find out what is going on with this product before I can decide the solution. The chatbox is close and says “sorry”. Its not great idea when the company keep using this technology for customer service, instead of talking to real person. If the product is in error, $86 gift card or $56 refund seems too cheap to me. I am not satisfied with the post- purchase customer service at all.

Excellent customer service!

Richard Rivera was amazing to work with, he was very patient explained all and told us to take our time! We walked through the entire showroom till we decided what we we loved! Richard was never pushy throughout the entire process! Definitely be back highly recommend!

Excellent customer service syra(spelling) was great made the process easy. I love your quality that's why I choose you again. Thank you

The salesperson was very helpful and patient with me. I initially purchased an expensive power reclining sofa, then reconsidered after I got home so the next day I called him and changed my order so I could have multiple pieces of furniture and he accommodated. My only complaint or critique is the chat bot does not understand when something is being picked up and when something is being delivered so I’m getting constant text messages from Jenny the chat bot requesting me to pick up my sofa that is set to be delivered.

My wife and I were greeted by a salesman named T-bone when we walked in. Our intention was to purchase a dining room set. T-bone mentioned a president day discount, march madness discount, cash payment discount and another he could give. We found the set we really wanted for $1500 and were ready to purchase however, T-bone came back with three prices all of which were more than the price on the table. Long story short, he gave us a final price in the neighborhood of $1200-$1300 got up off the chair and walked away as if both the offer and us were an inconvenience and didn’t exist. He was a very rude and horrible person. We left confused and upset without getting the dining room set we wanted.

our sales person was awesome.

Very friendly staff!!Very helpful,and knowlegable! Thank you!

I’ve bought from Ashley many times but this time was a bit disappointing. I don’t like to be followed throughout the store. I understand your salesperson want to be near for questions but being stalked is uncomfortable and annoying. We still purchased from Ashley but our experience was less than great.

Chris was great. He was friendly, not pushy at all and very knowledgeable.

Our sales rep Crystal. In Albuquerque, off Paseo Del Norte was awesome. It's great to have such professional and curtious customer service. Very rare these days. And not feel pressured In any way. Thanks mujer!!👍

Sales lady was very knowledgeable and helpful!!

Cesar was very professional, polite and very helpful which made for a very pleasant shopping experience!

It was fast easy, and very friendly staff, with a wide selection of inventory to select from

Great experience Mike

Very very very frustrating to deal with as far as delivery services go. Everything I order from here is rescheduled numerous times. I was supposed to receive a bed 2 weeks ago and was told to make sure my bed was moved before the delivery so the delivery team could set up the new one…. So I got rid of my bed the day before. Only to find out the following day my bed did not get delivered. I was then told my bed would be delivered today. Only to now find out that the soonest it can be delivered is in a month…… and that is IF that happens then my wife and I will only have had to sleep on the floor for 5 weeks straight because this companies ability to coordinate and provide accurate information is basically impossible. The furniture quality isn’t bad, however, the process of receiving it is a complete and utter nightmare.

Good prices that encourage repeat business. Prices are good and furniture is comfortable and of good quality. The sales team is friendly and willing to work with you on pricing and financing. We are repeat customers and will probably continue to go there for our home furniture wants and needs

Ceasar was helpful but didn't push us. Provided the needed information and let us take our time in making a decision. Very positive experience!

Saleswoman was awesome. We told her what we wanted and she showed us a couple of things on the way to what she knew we would like and it was perfect! I had a very pleasant experience and will definitely be returning when I need furniture.

We had an excellent experience at Ashley's Our salesman Ceasar was very knowledgeable and great to work with.

Justin was very helpful, and I found something I think I will love in my home!

Lack of communication by the sales rep. Tried adding on protection without communicating with me. Seems aggressive and frustrated when I asked to price match online pricing and remove protection. Aggressive sales tactics will probably have my shop else where in the future.

Complete lack of transparency when trying to make a claim for repairs. I would avoid this place like the plague. EVERYTHING is handled on the corporate level. If you want personal service you’re not gonna get it. Save yourself the heartache and go to the Amish Connection instead.

Jason and team were helpful and got us in and out in under 30 minutes! I had my eye set on a particular sofa which made it easy but they outlined the pluses about the couch. And it was cheaper than ordering online!

Our salesman Taj was excellent! He was kind, patient and honest with us.

Cesar was so helpful and great to work with. All the furniture we bought was great. There is a huge selection of items.

I gave the salesperson information on the couch I want and I bought a couch in 30 minutes. It will be delivered in 2 weeks.

Well Anthony could have been a lot more helpful just sat on the couch and had us come over to him. And less time talking to the ladies. I like Ashley’s and was disappointed with that kind of help or lack of.

We decided to buy a mattress for my daughter because the brand she uses has fiberglass in it. When we asked if the mattresses have fiberglass, the salesman had the "sleep expert" came out. He said he had never heard of that before after being in the industry for 20 years. Relieved, we decided we were gonna go ahead and purchase a mattress. Thankfully I did a quick google search before processing the payment and found that Ashley has had lawsuits based on fiberglass. So either the "expert" doesn't pay attention to his field or he straight up lied to us to get the sale - putting our child's health at risk (actually our entire family's health at risk since the fibers float through the air). We won't be returning.

Great customer service! Very personable.

Anthony was very friendly and helpful, he knew exactly what I was looking for

Salesperson Christian was great! His trainee Justin was too!

Awful business!! Do not take care of their customers at all. Terrible practice. Take your business to MOR funiture

Charlie was our salesperson and she was amazing! I loved the fact that she wasn’t pushy and didn’t linger around while I was shopping but was available for any questions I had. She was patient and explained everything very well. She was knowledgeable about the product we were looking for and was able to help us make a decision. I enjoyed this shopping experience very much!

Excellent service Anna was so patience and helpful!!

Lamar was incredibly helpful and knowledgeable, guiding us through the process of selecting the perfect pieces for our home. What stood out the most was how he took the time to understand our needs and preferences, which made a significant difference in our decision-making. His suggestions were spot-on, and he even helped us visualize how the furniture would look in our space. Thanks to Lamarr, we found the perfect furniture that fits our style and budget and he was so patient!

Sales person just was awesome!!👍🏽🫶🏼

We came in with an idea of what we wanted already, but couldn’t find the original sofa we saw online. However we looked around and found something comfy that we liked. Nobody greeted us initially or offered to help, though there were many salesmen around, but then we saw Jeremy M. and he was very friendly and helpful. He got us taken care of quickly and we loved his upbeat attitude! Would definitely seek him out again next time we are looking for furniture.

Went in looking for a couch and found the one we wanted. Gentleman who originally helped was busy with another guest so Cadar stepped in and was a great help in finalizing our purchase

No sales pressure, just helpful people

Anthony Montoya was an excellent sales person today. He provided us with details about the purchasing of the sofa and told us about the discounts available and encouraged us to get the Ashley’s credit card, which it was very helpful in order to do the purchase. Mil gracias Anthony por todo!. Alida Davila Larrichio

The Ashley team was very helpful, professional and knowledgeable! Chris and his gm Jerry worked with me throughout the whole process! Ty very much!

We recently had the pleasure of working with Richard Mondragon and I wanted to share my positive experience. As a first time homeowner, Richard made the entire process very smooth. He was attentive, patient, and very knowledgeable. Thank you!

Purchased some furniture with the help of Rachael!!

Our salesman Chris was infinitely patient, professional and kind. He was attentive but never pushy, and quite knowledgeable about each piece of furniture we were considering. We recommend Ashley Furniture, and Chris, without hesitation! 5/5⭐️⭐️⭐️⭐️⭐️

Great experience. Edwin was super helpful.

Anthony was great. Helped us pick the right mattress for me and my wife! Took the time to help us get in the range of payment as well and was super patient with us as we had a curly haired kid running around lol. We will definitely be coming back again and soon at that, so thank you, ashly furniture for having an employee like Anthony to help us pick the right items for us.

I filed a claim on my warranty and it was very quick and professional. Ashley had great service and Chris was very friendly.

Very friendly service

I love how the chair looks however approximately 2 weeks after it had been assembled and barely used I noticed both rear legs had become dangerously loose. After looking closely at the only way they could be assembled I determined there was no way the legs could be securely attached due to defects in leg construction as well as incorrect placement of pre drilled holes. I have not made contact with anyone regarding this as I just noticed this yesterday. Will call, email and send photos on Monday. I sincerely hope they will provide a replacement as the chair in it’s current state is useless.

T-bone was awesome. Highly recommended

The staff was very knowledgeable and kind and very patient... answered every question I had and not pushy at all... highly recommend them!

The salesman I dealt with did not tell me I had to pick my mattress up at the actual wharehouse and then I kept on getting all these texts from Ashley about when and where to pick it up. Way too much contact!!!!!!!!

I cannot say enough good things about Mellisa and Kelsey who cleaned my house today. This was the first time deep clean and I could not be more pleased. It was a huge amount of relief off my back because my vacuum was just not getting up the pet hair in my house and I was afraid it was going to start clogging my vents. I have a pitbull and a cat that shed a lot. I will definitely be using your service again and hopefully I can request them.They worked hard! You should value them as employees.You are so lucky to have them! I don’t know if your company gives raises to your employees but these two women definitely deserve one!

Cesar was the bomb very professional and knowledgeable loved his service will keep going back because of him!!!!😊😊😊😊😊🙏🙏🙏🙏

Had a very good experience and friendly experience

It was a wonderful experience. We were attended to with great respect. The price and discount was nice.

We came looking for a specific couch, and we found it. It looks even better in person. Ana helped us with our order. She was very helpful and professional. It was a great experience overall. Excited to get our couch!

Crystal was very welcoming and helped me a lot since y was indecisive.

Crystal was very helpful and efficient. She was cheerful and respectful, and answered questions knowledgeably. She made our purchase easy and pleasant.

Crystal at Ashley in Albuquerque, NM was an amazing sales rep. Helped with or decision making, wasn't pushy, very knowledgeable, and was incredibly sweet. Made me feel really great about my first Ashley purchase!

I was double charged for my purchase because their system(tablet) died mid transaction. They assured me the first one would fall off my account because the full purchase hadn't completed. Instead, I now have 2 charges on my account and Ashley claims to only see one charge in their system. Now I have to dispute the charge through my bank. Between this and shady sales tactics, I will never return.

If you have damaged furniture and try to return it Ashly's policy is to give you the run around. I received damaged chairs and table.. I had to assemble them.. It took 20+ phone calls, emails and texts before the issues were resolved. I first tried to speak to the manager at the retail store and he refused to talk to me. He handed me a sheet titled GRT (guest response team) which included there basic warrantee and a phone number that you must call. It also included a website that did not exist. I called the number and after about 30 min. I was connected to a A.I. application. Then I was finally connected to a actual person. Then the nightmare began.. I was forced to submit photos of the damage and then they started email and text negotiations. This went on for several weeks. They sent forms via email titled "Dufresne Spencer Group" with transaction numbers that included 9 digits. They were vague instructions for return and delivery.. I was finally given a replacement chair. That was delivered to my home assembled. They also delivered a replacement table that would have required assemble by their "white Glove" team. The table had damage that was worse than the one I already had. They gave me $50.00 to just keep the original table. Bottom line is if the manager had just spoken to me instead of handing me the GRT sheet we could have resolved the issue with one visit a replacement chair and a $50.00 refund to just keep the cosmetic slight damaged table. Instead they frustrated me and waisted two delivery trips that I'm sure cost them way more than what it should have.

(Translated by Google) It was a very good experience! Sayra helped us with any questions and found the room I wanted! (Original) Fue una muy buena experiencia! Sayra nos ayudó con cualquier pregunta y a encontrar la sala que yo quería!

Excellent customer assistance. However, the online pricing was $50 cheaper than in store with no real explanation as to why that was. I did receive a good discount for their Presidents Day sale, though. It just made it a little less than completely satisfied.

Mo was friendly and helpful. He gave us such a great deal that we didn't bother looking anywhere else. We're excited for our furniture to be delivered! Thank you Mo

Wonderful Sales person Jeremy was very helpful and friendly!

The sales person Muhammad was very helpful in better picking our dream mattress.

Very good customer service

Edwin was able to identify the bed frame I was looking for and helped me quickly and efficiently

Knowledgeable staff, easy to work with

Anthony did a great job! When we walked in he said they were having great deals for it being the last day of the month. We'll boy he wasn't lying he gave us a great deal we couldn't believe such an easy day picking out a living room set. We shopped many places and hands down best service and price available every other place was more than double the price. Go and see Anthony he will help make a deal for you!

Low key. Great help from “T Bone”. Price matching no problem

Efrain was truly knowledgeable and professional. He made this business transaction smooth and easy.

Christian was great help with helping me decide on a couch and the process. This will be my 3rd set of couches from Ashley’s.

Had a very nice experience at Ashley's. Muhammed was very nice and was very helpful. All together purchased a sectional, table/chairs and a tv stand. Very happy with my purchase!

Was able to buy a couch fast. Edwin helped me out and I found a nice couch for a great price

Hiram was a great associate and made the visit great

Charlie was fantastic. She was patient, knowledgeable, and efficient.

I purchased a new. hybrid Temperpedic mattress, yesterday, with no interest financing! I got to lie on the mattress, almost two hours, and it felt better than the seventeen year old foam Temperpedic mattress, I’d had before! It was a great experience, replacing the previous mattress! Thanks, Mohammed and Anthony and Richard (the son of my home health nurse), who will earn commissions from my purchase!

T-bone helped me and he was great. Very knowledgeable. He made the process very easy and smooth.

EDIT: The reply Ashley gives is proof of their incompetence in customer care. They do not do anything to help except provide a phone number to their customer service as if they aren’t the ones who are the entire problem. If I could give zero stars I would. I have had and unresolved warranty claim since May 2024, only 6 months after receiving our couch. Despite my patience and numerous attempts to resolve this issue, the lack of communication, follow-through, and effective solutions has left me thoroughly frustrated and dissatisfied. To summarize my experience: 1. Initial Purchase Issues: My dissatisfaction began with less than poor customer service during the purchase process in August 2023. We were ordered the wrong couch and the Ashley store in Albuquerque was almost no help and the manager there was extremely rude when we inquired about the status of our couch (we had a date scheduled for delivery to which I took off of work for and it never showed up and that evening the status of the delivery showed cancelled) I understand things happen and sometimes the wrong products get sent. That wasn’t the issue, the way I was treated after the fact is what made me so dissatisfied. We finally reduced our couch after 2 months after we ordered it. 2. Warranty Claim: I filed a warranty claim in May 2024 for a couch that, despite being just 6 months old and is hardly used, has multiple structural issues. Sitting on it causes it to collapse and sink, and the pull-out mattress mechanism is faulty, it crashes when you sit on the couch. The literal first time we used the pull out mattress we experienced this problem. 3. Ineffective Repairs: After months of waiting, I received replacement cushions that degraded almost immediately due to the failed mechanism. Months later, December 2024 a technician-installed mechanism which immediately failed upon installation. I was then told Ashley would be in contact with me to find a resolution and I have yet to be contacted by them. Aside from telling me more cushions are about to be delivered. I guess their solution is going to just send new cushions so they don’t have to do anything. 4. Lack of Communication: I’ve made over 15 calls to the warranty center, only to receive conflicting information. I was repeatedly told that parts would arrive within days, only to later learn they weren’t even ordered. I have been told I have no choice but to wait. Most recently, on January 16, 2025, I was promised a supervisor would contact me within 48 hours, yet I’ve heard nothing six days later. On January 22, 2025 I called customer service again and after nearly 40 minutes of being on hold with a representative I was told that the couch is no longer under the original warranty and I will have to contact the extended warranty provider. I was told the warranty expired in October 2024, 5 months after the first call to the warranty department to make the claim. This is really what caused me extreme frustration as this has been an ongoing issue since May 2024. Because of Ashley’s inability to solve a problem it is now thrown on me? Ashley didn’t do their job so now it’s not their problem? After explaining to the customer service representative that the same issue is occurring after the new mechanism was installed he said it is a new claim and that I will have to send in pictures or videos showing proof of the issue, which puts us right back to the beginning. For over seven months, I’ve endured broken promises, misinformation, and no resolution despite paying for the extended warranty. This has been exhausting and has undermined my trust in Ashley Furniture. As of today 1/28/25 (nearly 9 months after my first issue) I am yet to have been given a resolution. I hope anyone that reads this takes their business to another store.

This place was a really nice place to look for furniture....me n my brother got a tv stand and I'm so excited to see how it will look...thank you to the ladies that helped us...made the process quick n easy

Our sales person was awesome

Great service. Richard Rivera was attentive but allowed me to wander and look without standing over my shoulder. Great selection of merchandise.

The salesperson did a great job of finding options for what we were looking for. Very friendly and professional.

Exceptionally friendly and courteous! Received a great price and expected delivery is very convenient.

Store was clean, Christian greeted us we came in, directed us to what we were shopping for. He was quick to respond to us, and made our transaction easy.

Fantastic, non-pressure filled experience. Went to get ideas. Two hours later, left the store having experienced fantastic customer service by Chris and a brand new living room combination. Clear, direct, pricing and communication led to the purchase.

Fast, professional and very friendly. will be back

Great service and my sales person was extremely helpful and patient. The only grip I had was that my desired color was not available.

Had a great time testing couches, and finding the perfect set for my home. Anthony was patient and helpful, and even helped us find a great deal. All around a great experience, and I'll go back again.

Richard at Ashley always makes my experience awesome and so easy! But can you get better internet speeds please waiting for the applications to load was the worst part, but I got to tell a stories about my life and was making everybody smile and laugh so that was enjoyable but other than that definitely need faster Internet and a thumbs up for Richard and Judy for acima leasing!!

No pressure, patient salesman, good product.

Great service, fast and efficient

(Translated by Google) Thank you for your services Taj was very kind I appreciate your help I chose a nice sofa (Original) Gracias por sus servicios Taj fue muy amable agradezco su ayuda escogí un bonito sofá

Crystal was a great host, her support and kindness made the whole experience joyful! 🙏🏽

Absolutely amazing experience. We found a couch we absolutely loved, and never felt pressure to buy! Can’t thank Lamarr enough for his help!

Our sales person was Crystal Linn she was friendly,helpful and a great eye for for what we were looking for. Highly recommend her to other customers.

The store is well laid out and the prices are very fair. Edwin is an excellent salesperson.

Jeremy Maskrid was phenomenal to work with. I would buy from him again.

My sales associate Tony Gambia has great product knowledge but also makes comfortable. Management was personable and great to work with. Highly recommended.

Great experience from looking to buying … Taj was the best

Excellent customer service! Highly recommend

Very knowledgeable salesman.

Great experience. Our sales person was very professional and knowledgeable. He was not pushy and let us set the pace. We purchased a bed, dresser, couch and kitchen table. Fast, easy and comfortable. We will purchase from Ashley in the future. Highly recommended.

Donica was a tremendous help in assisting us. She is friendly and knowledgeable. She allowed us to make our own choice in selecting a bed that fits our needs. We give her 5 stars ⭐️ and would recommend her to anyone needing a bed.

My experience while shopping at Ashley Furniture was fun and relaxing. I was able to browse at my leisure and get the assistance I needed when I had inquires and when I was ready to make my purchase. Working with Charlie was great throughout the entire process. “Thanks Charlie!” — Terri

My experience was great today the guy that helped was the best customer service thank u very much he helped me alot with alot of diffrent offers

Staff was just the right amount of helpful.

Excellent service great product

I purchased a new bedroom set on black Friday and it was delivered the following weekend. The dresser arrived broken and when I called to inquire I was told to put a claim in and replacement parts would be sent. I explained that I did not want replacement parts for a brand new dresser. It has now been 5 weeks, with 2 different trips to the store to speak with local management and district management with nothing being resolved. I called again today and spoke with customer service regarding the ongoing issue and was again told that I needed to send more pictures. Customer service also informed me that she did not see notes pertaining to the issue when upper management said they would have someone call to schedule a pick-up of the old one and delivery of the new one. I am now paying monthly for a piece of furniture that does not function. I will never again buy furniture from this company as they clearly don't know how to run a business, and hire incompetent lazy people.

Had a great experience walking through and looking at potential pieces. The staff was great and even accommodated me and my children providing water and balloons to keep them entertained. I was also able to find my dream couch for my new home. Will be back and for my other pieces!!! Karina was a great help!!

I had a great experience there, Chris helped us out with everything and was very patient with all of the questions we had. We ended up getting a great deal on our picks.

Our Ashley assistant, Donica, was wonderful in helping my wife and I determine the best mattress for our sleeping preference - very knowledgeable and patient!

Lots of choices to look at. We really appreciate that we weren’t hounded by the sales team. We were shown some examples of what we’re looking for and were given ample time to look and think about our choices.

Edwin Rio was super helpful but was not pushy. He gave us the space to make a decision on our own. Edwin being bilingual is an added plus as we could talk in either language at any given time. We walked out with a new sofa and loveseat!!!!

Do not believe them when they give you a delivery date and then confirm the same date by email. Two days later you'll find out you're waiting three weeks or more.

We went in looking for some furniture with two(2) recliners being 1st on the list and Muhammed helped us and we couldn’t of been happier with his patience, knowledge and honesty. We not only left with the recliners but we have identified the additional furniture we’ll be back for. Thanks again Muhammed and we will be seeing you soon…..

No high pressure salesman. The young man I dealt with was a joy to work with. They had a nice selection to choose from.

Ask for Christopher! Very knowledgeable and helpful....

So I have finally received all sofas I purchased. However I have never received the battery pack for the electric recliner sofa. In fact, no one will return my calls or texts. The number provided in the store responses is to an automated system only. One respondent suggested I come to the to pick up the item. When I purchased it, I told them I’d take it with me. Turns out they don’t stock them at the store. Why not just get me the battery pack? Could it be that hard? What is it called when you pay for an item and they don’t get it to you?? 🤬 Update on the update! Big Sigh. Note the loss of stars. For some reason the process of efficiency eludes the folks at Ashley & their delivery service DSG.for the life of me I do not understand why my sofa sits in the warehouse undelivered while the other gets delivered. First I’m told it’s coming in from Houston, on wait no - it’s really sitting in the Albuquerque warehouse. No reason why it can’t be put on the truck to be delivered last Saturday with sofa #2. Oops! No one told the drivers it was supposed to come with. Finally a manager tells me that if there is anyway he can get it to my house Saturday he will. Well, talk is cheap - never came and he never called back. So I am still waiting for my sofa that was supposed to be here January 3. I also purchased a battery pack for my electric recliner sofa. Bought and paid for. It too was scheduled to be delivered on 1/18. Not only don’t I have it, but it’s no longer listed as an open order. Did someone else get it?? Delivering furniture is not rocket science or brain surgery, mistakes can happen without people getting killed. Logistics can be tricky. But getting 4 items to one address at the same time does not seem very complex to me. At this point I’m not expecting excellence or even competence ( those ships have sailed). I’m just looking for the furniture I paid for to get to my house. they say you get what you pay for. I have not gotten what I paid for and I feel I deserve better service than what I’ve gotten Update: Escalation process is underwhelming - no call back. But I contacted my salesperson (ER) and he followed up and learned the reason for the delay was that the sofa arrived damaged at the warehouse and had to be replaced. Why customer service couldn’t or wouldn’t say that is something I can’t understand. Fingers crossed the both come a week from tomorrow as promised. Later I learned ER worked my problem on his day off. Thank you - I was pleased & surprised that you went out of your way for me. I upgraded my initial rating from 2 to 3 stars pending arrival of my furniture. Original post: I purchased 3 sofas mid December. I was told the first sofa would be delivered 12/26. When reviewing the BOS I noticed the description of one of the sofas was incorrect but assured it was “just the picture”. Actually, the wrong item was listed. After a second correction it arrived - after the promised date but within reason. The second and third items did not fare as well. After some back and forth I was told that my sofa-chaise was in the warehouse but they were waiting for the 3rd sofa to arrive. I requested that it be delivered the soonest possible day. The warehouse scheduled it for the 11th but it was changed (no idea why and by whom). I tried to escalate the issue in customer service but evidently the escalation process stops at supervisor and was refused access to a manager. I told the id accept the VO of Customer Service, but you know what happened right?? Now all that is left for me is to cancel the orders for sofas 2 and 3 and begin shopping again

Very disappointed in the quality of the couch and beds we purchased. Also, we were given an itemized list of discounts the day we purchased our furniture and one of them was missed on our final total. For months I went back and forth with the store and they never refunded us the money that they over charged us, even though they acknowledged they charged us an extra $700.

Found everything I wanted in 1 place features color and more

We were greated immediately when we walked in then given a few minutes to look around, shortly after we were approached in a very respectful manner by a knowledgeable salesman. Although it took us multiple trips and many hours to make a final decision on which couch to purchase Mike Garcia was very patient with us, answered all of our questions and provided top notch customer service, he even rearranged a sectional on the floor so we could see how the layout would work in our room. I highly recommend this Ashley Furniture location as it seemed all employees have a similar sense of urgency and knowledge level as Mike Garcia. They will definitely have our business in the future.

Worked with Ana on a mattress purchase. Very easy to work with!

Horrible customer service. They don't honor price match after they tell you if you find lesser price within 30 days they'll match or beat the price. Nothing but lies.

Anthony was very helpful. He helped get us all the discounts that he could find. He was very informative. We had a good time visiting with him.

Great year end sales and working with Anastasia was a positive experience. She wasn't overbearing, and she was very knowledgeable and helpful. We will be returning and will recommend!

Jerry the manager was outstanding and took care of my issue personally. He made my issue a priority and saw that I was completely satisfied. Great service. I will go back.

Professional and accommodating.

We were well taken care of! They checked in frequently as we explored the store and explained options for delivery and purchase in clear and easy to understand ways! I enjoyed my time there and bought my very first table!!

Salesman Richard Mondragon was friendly and knowledgeable about the living room furniture we were interested in. He worked with us to get the best deal possible.

Sayra was very courteous and extremely knowledgeable of the products I was interested in. She definitely made this experience quick and painless.

We were shopping for a new Living room set. Visited multiple stores. Ashkey had one of the best selections and what we were looking for. Service was easy smooth and excellent

The sales man wad very nice and made the process easy, got a new bedroom set mattress and box spring!

Absolutely terrible! The customer service person was very friendly, but when they offered me a 6 month payment plan through them, I didn’t know I was signing up for a credit card! There was no mention of that whatsoever. Only after they told me that my credit check came back good and I’m approved for it did they tell me…Very shady. Left immediately afterwards. At least give people a warning before you run their credit, even if it is just a soft pull…

Worst customer service I’ve ever experienced with the warranty. Bought a couch in May part of it broke within 5 months. They refused to replace the piece. They told me it would need to be repaired in my house. Six weeks later, they ordered incorrect parts, cancelled, and “improperly scheduled” me multiple times for the repair. Don’t bother purchasing the protection plan. They won’t help you.

Made us feel at home even with our 21/2 year old running thru store! Sales woman was very accommodating.

Lamar was very helpful explaining all the information i needed as I was making a purchase over the phone from another state.

(Translated by Google) Very bad treatment of the customer and they steal your money, if they give you a damaged piece of furniture and you want to replace it or they deny you the refund and call the police to not return the furniture or the money!! (Original) Muy mal trato al cliente y se roban tu dinero, si te dan un mueble dañado y lo quieres reponer o el reembolso te lo niegan y llaman a la policía para no regresarte ni el mueble ni el dinero!!

Very clean and professional no pressure by the salesperson. Highly recommend

Prompt attention when we walked in! Excellent service throughout our experience!

Great service from the young man that helped us. Knowledgeable and very patient. Look for Chris you won’t be disappointed.

I had a good experience so far. Mohammed was my salesman. My delivery date hasn’t came yet and I’m hoping for a smooth delivery

It was fast and convenient and salesperson was very helpful and pleasant!

Customer service is bad and they don't follow up with the purchase of their furniture when you have issues or questions. Not good and will never go back.

Anastasia was super helpful and has a great sense of humor!

Very professional sales team with reasonable prices.

Salespeople was very helpful. Nice people, team effort, probably a good place to work.

Cancelled an order because we found the same item for almost $1000 less, they charged us anyway and can’t seem to figure out how to refund the money. The incompetence here is astounding. Edit: I have called, multiple times, I have called the store, I have called customer service. No one can seem to figure it out and no one can provide any form of written cancellation confirmation. But thank you for the public facing standard response that does nothing…

Crystal Linn was a great person to deal with!! Excellent customer service!!

Fast and good service!

Great service from Anastasia. Found what I wanted.

Was a great experience!

Worked with Anthony. He was a very capable and friendly salesperson. I would gladly work with him again.

Delivery drivers were very helpful and on time

Excellent service from our salesperson, no hard sell, knowledgeable and the product lines were upgraded from our last visit several years ago.

Great job! Expedient and courteous.

At this point of our transaction, it has been great! Sayri was terrific! Knowledgeable & very professional. She made the experience very pleasant. I had two gift cards that I wanted to apply & she worked with the 2nd one for awhile, but managed to get it applied. I'm holding a firm 100% rating until I receive our chairs. We're expecting them around Dec. 17th & that will be the determining factor, as well as their condition on arrival. Obviously, we're wanting them before Christmas & we told Sayri, who noted it in her comments. She feels confident they will arrive as expected.

Ashley Furniture Store just scammed me! I ordered a complete dinner table set, but they only delivered part of my order and tried to justify it with misleading information. The photo on the invoice was deceiving, and now I’m left with half of what I paid for. I want to return the entire set and get a full refund. I will NEVER do business with them again and will make sure to warn others about their dishonest practices.

Chris helped us find the bed we needed at a fair price and was transparent and down to earth. Seek him out. He was the best out of the 7 different places we went to.

Mom was looking for a new recliner so we went to Ashley's. We were greeted right away and the sales person showed us 3 options (per mom's request). She found the right one very quickly. In and out of store within 35 mins. Delivery scheduled for the 6th. I would recommend Ashley's.

Karina was friendly and helpful. I purchased a few pieces with her assistance and it was a breeze.

Our recent experience was quick and easy! We arrived with only a vague idea of what we wanted, but Charlie took the time to show us the options and help us find the perfect furniture for our needs. She also walked us through the many available options so we could make the best decision for our budget and needs. Definitely recommend!

Our salesperson Charlie was great! Super helpful and knowledgeable. Great experience.

Taj was a sweetheart he did not pressure us and let us look and was also available for questions if we had any. I do not like the pushy sales people we were asked about 20 times if we could be helped we kept sending them away. That’s super frustrating to shop when people are paid by commission. The staff was swarming us and it felt very overwhelming. Some staff also tried to take Tajs sale by asking us to switch, very unprofessional. We bought the furniture from Ashley and we were very happy with the purchase and Taj.

The young lady who helped was extremely nice and helpful! She was efficient and had very good understanding what we were looking for.

Very busy. Salesman helped us with a large purchase but didn't seem interested in helping us find some other pieces. Finally found what we wanted and couldn't find him. A little stressful as the time for % off was about to expire. Also feel the delivery charge is excessive.

Our salesman Mike was awesome!! Gave us a great deal and was very knowledgeable about the couch and loveseat we picked out!!

The parent company Ashley left us with a bad experience. I don’t think it was the local store’s fault. The parent company had disingenuous pricing for the modular sofa we were looking at. It was $850 for each end piece, left and right, that takes one armrest, but the armrests themselves were $500 extra. The salesperson apparently didn’t know that and quoted us a price of about $5200, then sent us an invoice for $7200. The armrest thing plus $1100 protection plan plus $500 delivery charge. This after he kept saying “don’t worry, I’ll give you the best available price.” And “today is $30% off for black Wednesday. “ and “I’ll get you the protection plan for free.” it didn’t look that way to us. We cancelled the order.

Muhammad helped us in selecting our recliners. He was well-informed and was not a high-pressure salesperson. We enjoyed our shopping experience.

Had a wonderful experience today at Ashley's. No pressure, great inventory, sales lady was very knowledgeable with their inventory and had several different styles of couches and loves eats for me try try. Am very happy with the couch I decided on. If you are looking for nice furniture at great prices, stop by there

We had a great experience with our shopping at Ashley's. Our experience with Crystal is excellent. She is friendly, she took time and made sure we were satisfied with the items we purchased.

Great customer service! Professional, and efficient ! Richard was great

Small selection of leather sofas was disappointing.

Two times that I was promised both my couches and only received the love seat. I was very upset since I have company coming for Thanksgiving and the manager was not compassionate about my situation. The sales folks need to be transparent with buyer's about furniture delivery. Very disappointed 😞

Crystal and Antonio were awesome. Made the process quick and easy. Very knowledgeable about the products and didn’t any feel pressure. Great experience and definitely will make more future purchases.

The best customer service!! Clariissa was awesome!

Very patient knowledgeable and friendly

Great customer service and support.

Walked in to look for a bedroom set and buy cash, walked out disappointed. Over priced and the selection is not that great. Sales person was ok. He was willing to help me but wasn't willing to go beyond after I told him what I was looking for. 🫤

Richard R at Ashley in Albuquerque was very helpful, courteous and got us taken care of quickly!

LAMARR DAMON helped us and he was great to work with, super helpful a patient.

We were extremely pleased with the service we received from Charlie. She was very knowledgeable and answered all of our questions. Very nice person. I would give her a 10!!

Edwin was helpful and awesome the best

Sales person Richard was amazing. He took time to show us what we were looking for he did not try to pressure me into buying something I didn’t want. He was very knowledgeable on the furniture. thank you Richard for all your help and God bless you, sir.

Jeremy was extremely helpful, knew the showroom furniture & was very polite & friendly! He made the experience of purchasing another bed go very smoothly!

the worst experience, you should not buy anything here, the waiting time is too long, the pieces arrive in parts and there are also missing pieces to be able to assemble the bed, I have slept for more than two months and counting, I still have one more month because the saleswoman Charlie, did not put all the pieces and after two months they want to add more cost for the missing pieces, not even the general manager seems like he could help, he only washes his hands saying call customer service which of course means waiting for hours on the phone without helping you with anything, just waiting a month for the missing pieces to arrive, and you cannot return due to store policy. On recommendation, do not buy anything there, because like us, they have us waiting almost 3 months and without being able to assemble my simple bed base.

My sales representative her name was Charlie she was very nice when I ask to let me walk n kind of get idea then I would get with her she did exactly that then she showed me a couple of different sectionals n I went with the second one n Charlie got the sale she was really polite n professional Thank You

Taj Bharwani answered all of our questions with patience. Would go again to purchase furniture from him

Crystal helped us out she is so awesome and knowledgeable. She saw exactly what my style was and matched me perfect! She got me the best deal possible.

Anna G was very knowledgeable on all the furniture she showed us. Bought a perfect power sofa that fits all of our needs.

Very simple and very nice person helped with my purchase. Thank you so much 😊

Great experience with an awesome salesperson Crystal Linn.

Great and helpful staff

I’m am very happy with my purchase and my experience at Ashley. The staff was friendly, and professional but not overbearing! The only frustrating thing I experienced was from the warehouse. My husband and I chose to pick up our purchase rather than waiting for a delivery. I received over 15 emails and texts from the warehouse within a 6 hour period to confirm and reconfirm our scheduled pickup!! I don’t know if that is an automated process but it was very stressful and frustrating. The actual pickup process was very organized and convenient.

Excellent service by Cesar..thank you

I went in to buy a coffee table ASAP for a get together I was having the next day. I made sure it would be ready the next day. I went to pick it up and I could not pick up due to not paying the amount. Then called Ashley's who said my ID was not entered when I purchased, called store directly n no help no options to fax or email ID n now I will be canceling my order the only reason I paid for an overpriced coffee table is b/c I needed it tonight!!!

Crystal is amazing! That girl deserves a gift certificate to Betty’s day spa. Found me the perfect bed and nightstand and was able to get it so we could pick it up the next day. I’m 27 weeks pregnant with twins and's just moved into a new home and I couldn’t be sleeping on the ground. She is just wonderful.

I was not interacting with the Albuquerque store. I was having to deal with the company because this is the second time my electric recliner (part of a large leather sectional) has become inoperable. The first time, while it was under warranty, it was only temporarily repaired with a used part. It was never resolved. Now that too has failed. Of course now it is no longer under warranty. All I asked for was for me to pay for a new part and for technician. It took 5 phone calls and filling out an invalid form I was told to fill out. A total waste of time. The part is finally ordered, I paid for it. Now I have to wait to receive it. Then they will schedule a technician. From my first experience, that could be several weeks. I will never purchase anything from Ashley again.

i was able to look around without any pressure. When i found what i was looki g for it was quick and easy.

AVOID ASHLEY’S Furniture AT ALL COSTS Go to MOR Furniture for Less (super amazing customer service, both in store and during delivery, quick exchanges, and have made it right every time) Orlando (delivery driver) was to input the pictures he took and have our dining table exhanged, since he delivered it damaged, in which he noted himself, making us feel comfortable that he was going to do the right thing, however, he never did. It’s been 3 weeks of customer service giving us the run around that it will be resolved. Very poor service making it impossible to get an exchange. WE WILL NEVER BE RETURNING TO THIS STORE, and we have more bedrooms and an upstairs to fill, but MOR furniture for less will be our top choice, hands down! They delivered our bedroom set, mattress, couches and kitchen chairs. MOR Furniture for less has been absolutely amazing with their service, easy exchanges, no hassles! Go there and save yourself the trouble! Ashely’s just offers a gift card instead of fixing their mistake. Very poor way to handle things!

We had the Most excellent shopping experience. Clarissa was the best at providing information about each furniture item the purchase prices were great. Exception!

Chris was great sales person. He let me walk around and when I was ready to buy I made sure I got him to close the sale.

Salesman Chris was very helpful. Show us a lot of product and nailed it down to the one couch. We ended up buying.

Very helpful

We had a terrible experience with Ashley. We worked with Chris, who was very informative and resourceful. We purchased items in stock and were informed it would take two weeks to deliver them. We received a confirmation email on a Friday to confirm the delivery for the following Tuesday. We agreed and confirmed and made arrangements with our employers to be home during the delivery period. On the day of the scheduled delivery, we waited over three hours for the furniture to be delivered. However, no one showed up, nor did we receive any notice regarding the status of our delivery. I took the initiative to call and request a status update. After waiting 10 minutes, I was able to finally get through to an associate who informed me that our order had been delayed and we would have to wait an additional 2-3 weeks for the furniture we ordered. We did not receive any notice about our order being delayed after confirming our expected delivery. We were informed our sales associate was supposed to reach out and inform us of the delay. However, we never received a call or email from Chris regarding the status of our order. I would not recommend purchasing furniture from here, considering their poor communication skills and disregard for the customer's time and money.

It was easy

Great customer service. Jason, was very processional and had all the patience with me. I took a while deciding what I wanted.

Rachel was extremely nice and helpful!

They worked with us. This is the best furniture company in NM.

We were lied to by our associate on the delivery date of our order. We were told 2 weeks but found out 2 days later that the item is back ordered and is SIX weeks out. Had we known this information we would have shopped elsewhere. This isn’t the first time this franchise has lied to us about delivery. I don’t know why we chose to shop here again. This will be the last time we trust Ashley.

Pickup service was extremely slow at the Albuquerque warehouse. It appeared that there was only 1 employee assisting with pickups. 45 minutes of sitting and waiting

We had great customer service from Clarissa the customer service rep and from Donica the sleep expert when we were in the store shopping for a mattress.

Sharky furniture store. I will never again purchase from Ashley. I went in, in the beginning of September, and purchased a bed and a reclining couch. Total $2,700. I was able to pick up the mattress the next day with little confusion, and was told the couch would be in by Sep. 24th. The couch never came in, the sales girl Karina dropped the ball on that one..wonder if she still got comission🤔 and I was given the run around for about two weeks as to where the couch was. Each time I talked to some new manager, I think theres at least 20 of them that work there ( or way too many never the less) and they all made up a new excuse each time. Cause nobody seems to know what the hell is going on anyway am I right?🤷🏾. So I go in, in person, around october tenth, one month later, and talk to someone remotely competent by the name of Jason. He finally comes clean and says the order was never "billed" and the sales girl probably didnt know cause shes new. Right on, just give me my money back👌🏽. He says hes issuing a refund ($,1600) and I should see it in no more then a week. Well a week goes by and no refund. So, I go in person again and this time talk to another manager named Mike. Mike says he'll take care of it and that Jason just didnt submit the request to issue the refund to accounting (so Jason just didnt do it🤔? There seems to be a pattern on "just forgetting to do it" here). So I see Mike send an email IN ALL CAPS to this magically absent accounting department and he reassures me the money will be back in my account by Wednesday 10.23.2024...its thursday 10.24.24, more than a month and a half after the initial purchase and still no refund. Guess yall are just keeping my cash🤑? Alrighty, see you in small claims I supppse👩‍⚖️. Allen Colmenares

Staff is great very attentive and personable.

NEVER, NEVER, NEVER SHOP HERE IF YOU WANT QUALITY OR RESPONSIVE SERVICE!!!! We ordered a sectional and had a decent experience in the actual store, but no support afterward. Our sectional came in FILTHY and DAMAGED condition (no fault of the delivery people at all - the couch was unboxed and wrapped in the warehouse where it obviously was treated poorly). The delivery people and I took pictures the day of delivery and submitted claims. We were told in the store and by the delivery people that Ashley would contact us and send a technician to assess/fix the issues within 72 hours. No such luck. We have now spent the last month+ resubmitting claims, sending pics, emailing, chatting, and texting. No response until I gave a 0 for their review in their internal system. BUT...still no response for a tech to come out. They actually sent us fabric...to what? Recover part of the couch??????? And to top it off, they "don't accept returns," so we aren't sure what to do now. I usually only review in positive ways, but this one deserves the lowest possible review. HORRIBLE QUALITY, SERVICE, AND FOLLOW UP.

Service at the store and ready to sell good. But pickup is the worst experience i I have ever had. Gave wrong directions, no way to call warehouse, no answer to store for detail directions. When you finally get a response they say it close to a gas station. Drove around the area for an hour.

Your delivery scheduling is just awful. Will not buy there again because of it.

Michael was great to work with! Great customer service.

Outstanding service! Richard R. was attentive and helpful, making my experience exceptional

Friendly and professional! Great furniture quality and selection.

Donica was very personal and polite and knowledgeable of the furniture.

I never received my furniture. They took the liberty of canceling it without telling me. That's the 2nd time they have messed up my purchase. I no longer trust them. I will no longer cater to that establishment. Not worth the stress and anger.

Our salesman was so helpful and patient with us. My experience there was awesome! Thank you!

Rachel Krygsman was an excellent sales person! Fantastic customer service!

Bought a sofa sleeper. We also bought the protection insurance. Sofa back cushion stress tears within the first 3 months. Insurance excludes 95 percent of all actually causes of damage. So we just wasted money on a couch that is low quality and money on insurance that doesn't cover anything even though we were told it covers everything!

I had a very great experience here both T. Bone and Cristopher were super helpful, they helped helping us pick the right sofa for our home as well as with the whole buying process.

The salesman was quick, efficient, knowledgeable and super awesome. Glad I went in and found great deals

BUYER BEWARE!!!! This store delivers broken furniture and if you purchase you will receive broken items. They will shift you to warranty services. The calls I made to the store for delivering broken items were rude and I was blown off several times. They do not honor what the sales team says. I have been dealing with these people for over two months and still have broken drawer on a side table. They did deliver a non-damaged item that was originally a damaged dining table after fighting my way though a mess. Just beware of purchasing anything from this store!

We went in planning to not buy yet. Mohammed was so much help and heard what we were looking to buy. He guided us to exactly what we wanted and was so helpful. Thank you!!

The saleswoman who helped me was such a help in helping me to find the perfect bed. Anastasia Was a great sales person. I have never had a bad experience at Ashley’s. I have been a customer for years.

Was quick and easy and had we were looking for also had the best price in town

WARNING They will NOT give REFUNDS. Take a picture of the furniture before ordering and dont sign if it doesn't match. Sacmmers, make u wait 3 weeks for delivery ($100 delivery charge) wrong style and color like they're forcing unwanted furniture on customers by their crooked practices. There's better more honest furniture stores. Don't trust their staff. The recliner I ordered mysteriously discontinued and they sold the floor model, the staff acted suspicious like scammers. Btw it was white not grey, and it had a cup holder plus more plush higher quality. This one Grey, no cup holder, very stiff not comfortable.

Salesperson was helpful, but we needed to cancel the order 3 days later. Assured it was processed, credit never appeared. Called again and manager refused to come to the phone. Called corporate to cancel, took 2 people and 2 days to tell me refund would appear in 10 business days. Very poor customer service.

Lamar was great and was very helpful.

Antony Montoya is fantastic great to work with

Awesome products. Awesome customer service.

Donica excellent saleswoman, friendly and very professional

Anastasia was awesome. There was no pressure. She didn't hover or push. She was always available to answer all our questions and so helpful with the financing process. If you are looking for nice furniture at fair prices go see Anastasia.

Roseann was very knowledgeable and helped us with our purchase in a friendly yet professional manner! Very happy to have found Ashley furniture! Thx!

Good service from Salesman M. Anthony. Thanks

My husband is having shoulder surgery in a couple of weeks, and yesterday we went to Albuquerque to look for a recliner for his recovery. When we went to Ashely, we worked with Muhammed Mujahid. He was very helpful and answered all of our questions. There were many constraints in what we could purchase because of my husband's lack of mobility after surgery. After looking at some stores, we decided that the recliner we saw at Ashley would work for us and look nice in our home. Unfortunately, by the time we got back to the store, the day we would receive the order had moved out a day and we were concerned that we wouldn't receive the chair in time. Mo and his manager discussed it and were willing to sell us the floor model (something that they don't do) to meet our needs. We ended up with the chair we wanted at a good price and were able to take it home that evening. Thank you, Mo, for going out of your way to take care of our needs!

Excellent service!

So a little update to my previous post. We were promised we would get a call from Mrs. Miller who is supposed to be the highest in the company for escalation by Monday. It is now Wednesday and have not heard from anyone. Ashley sold us the wrong mattress. Told us to make a warranty claim, spent 5 hours on the phone to be told this was incorrect thing to do. A store manager told us it was unfortunate and hung up on us. It is appearing we are stuck with a $1800 mattress we do not want. This place is a scam, it will wheel and deal you and when they make a mistake, they will force you to live with their wrong doing. I will never come within 100 feet of their doors. There’s a brand new unboxed mattress sitting in a spare room that has never been slept on and Ashley will not make it right and exchange for the correct mattress or take back the mattress they promised they would make right. I guess what is unfortunate is this company has no care in the world, and what is unfortunate is they will be the sweetest people in the world until they have your money and they turn to complete disgusting human beings. Cut you off when trying to speak, hang up on you, tell you we are the ones that are wrong. If I could chain their doors shut to save someone else from such miserable customer service, I absolutely would. Here are some photos of how the mattress has currently sit for almost a week now and this company will not even come get it or pick up their mistake that they promised they would. Don’t worry Albuquerque, I’ll leave a weekly 1 star update until this company decides to maybe finally do right by a very angry customer. Ashley likes to leave a number that you can text if there’s an issue. It gets you no where tho. I added a picture if anyone wants to see where it gets you. 10/17 update: Well documented all conversations. Finally had to explain the need for small claims court since many members said they should refund mattress. They finally agreed to take mattress back. They picked it up on 10/2 and still have not refunded money. So I’m without the mattress and they keep saying they will refund money. At this point I don’t have a mattress and I don’t have my money I paid for it. Ashley is run by a bunch of crooks!!! Avoid company at all costs!

I enjoyed the customer associate. I wasn't super impressed with the selection but found a mattress and king bed set we liked. I was in the store almost an hour completing only the check out process. Then when we picked up the furniture at two separate locations: 1. They didn't give is all the bed pieces and we had to return to get it even though it was their error. 2. The 2nd location to pick up location VERY difficult to find even with the reps “special” instructions. It brings you to the what looks like the back of Ashley furniture as an employee only entrance there’s no signage that lets the customer know that this is a customer entrance. Without the special instructions, the text that Ashley distribution center sends you is an address that brings you to an auto shop. Then a few days later, I found a really sweet furniture store that’s locally owned called furniture 42 in Rio Rancho. Check them out!

You guys we are at a month now of having this mattress at our home. They are STILL telling us that they are unwilling to refund us our money or pick this mattress up!!! It was THEIR mistake!!! Everyone at the store location has agreed to it being THEIR mistake and after a month we are no longer in need of this matress. We had to purchase another mattress in the meantime for family coming in out of town. At this point it WILL be going to small claims court!!! It is $75.00 dollars to file and serve. We have all OUR ducks in a row , with phone records , names and notes on every phone call and converstation we have made, to try and get this resolved. They STILL dont have the mattress we wanted in stock and come to find out the mattress they rang up ISN'T even a mattress they have on their sales floor. I have spend countless hours on the phone everyday for amonth now and have done everything they have asked for. I WILL be going after them for far more than just the cost of the mattress at this point. Unfortunately we had a awful experience with the manager Jason Jarvis. He has no business in customer service, let alone running a store as a manager. He has absolutely NO people skills and is extremely rude and he lost Ashley a customer. I will say if you do decide to shop with Ashley, go to Jason Johnson!!! He is the only one that will treat you with an ounce of respect and try to help. Unfortunately we had this experience and it wasn't even our fault as the customer. They entered the wrong item number and sold us the wrong mattress. When we got it home and realized it wasn't what we had purchased we went back to the store with our paper work to let them know there had been a mistake and we received the wrong mattress. That's when we had our experience with Jason Jarvis..... it was awful that day and got worse the next day when I called to tell him the "information" HE gave me the night before was incorrect. He wanted me to fill out a warranty claim for a mattress that we did NOT purchase and told me there was NOTHING he could do, even though it was their mistake. When I called the number he gave me , I was told this has nothing to do with a warranty issue and this is something the store needed to handle. When I called the store back and gave Jason Jarvis this information his response to me was, " that's unfortunate " and then proceeded to hang up on me after I asked to speak to another supervisor. I called back a few hours later and spoke with the other manager, Jason Johnson who apologized and said he would do everything he could do on his end to get the situation taken care of and get us the mattress we ordered... That's all we were asking for!!!

Terrible terrible terrible!!! Do not do business here. We have made the mistake twice and will never go back. Bought a couch a few years back, they tried delivering 1 piece and couldn't tell me when the rest would come in. I refused the one piece of delivery because as soon as I would of signed, I would have had to start paying for pieces I had not received yet. I called to confirm before accepting the one single corner of a couch they tried delivering. We waited over 4 months and decided to cancel because they could not tell me when they would get the rest of the sectional in stock. It was during Covid, so nothing against them that time. Never left a negative review, unfortunate they lost some business then. Fast forward to now, we are in need of a new mattress. they sell us on a hybrid, and I elect to pick up from warehouse. BIG BIG MISTAKE!! The gate going around the warehouse has a ring bell that I pushed for 30 minutes without answer. I was on the phone with main 1-800 customer service and they couldn't get ahold of anyone inside to open for me. Then a UPS driver came out letting me get in, all to catch a bunch of attitude for showing up to pick up my mattress. We unbox mattress and sit on it one time when my significant other says it is wrong. She had a serious Princess and the pea moment, blew my mind. Sure enough I start looking into sku's on Ashley website and they did not sell us the hybrid and sold us the full gel mattress. Go to the store, they tell us there is nothing they can do and to start a warranty claim for a replacement. After 5 hours on the phone with their warranty claim, they say this is a store issue and we should of never been told to call and make a warranty claim. Call the store, speak with Jason on the phone, who tells me its all unfortunate and hangs up on me. Also, this Jason would not give his last name, and I bet it is because just 2 reviews down, Mr. Jarvis is doing the same thing. This is a manager who does not want to do his job. Mind you, it is the same manager who we spoke to in store who told us there was nothing to be done and to start a warranty claim. No sir, this is not unfortunate, this is a mistake on Ashley's part. So now we are in communication with the highest level of escalation, and we still have to wait at least one week to see if they will even get a shipment of the mattress we want. The lady who is finally taking care of us can only apologize for all the rude customer service, but at this point, I just want to warn everyone that this place is one of the worst places to buy furniture from. I will NEVER be back and they will certainly NEVER receive another dime from me.

I had an awesome experience at Ashley! Christian, the employee who helped us, was so warm, patient, knowledgeable, and helpful. I’m really happy with the purchase I made and would definitely go back in the future!

Great customer service! Covered all the bases with our purchase!

Worked hard to find us the right sofas

Thank you Taj for the great customer service!!!

The selection was great to the customer service was great. The only thing i didn’t like is delivery is so long.

no was great and helpful

Great customer service and professionalism!

Great furniture deal, wonderful sales agent.

Ashley was so sweet and super helpful

The manager here is seriously on a power trip, we went looking for a couch and as soon as we walked in we were met with him basically stalking us and asking a million questions. We asked him to give us some space and he would not back off. We asked three times to let us look. Even one of the employees told us he is always like this, and the manager called the cops on us. It was an awful shopping experience.

We’re so happy and excited about our purchase experience! Lamarr was very professional and helpful. He will be asking for him when we shop at Ashley’s again. Thanks

I got a great deal today on my living room set. RoseAnn, the sales Representative from Ashley, was able to give me a huge discount. I am completely satisfied with her service. No hassle easy peacy!!

We easily found what we wanted and the staff, especially Edwin, was amazingly helpful and patient!

Charlie was super helpful.

Sailsman very professional, traveling thru needed recliners for Travel trailer. T.Bone hooked me up in 35 minutes, in and out. Costumer pick up was very fast.

No problems. I'm happy with the items I purchased. Jason Johnson was very helpful.

I ordered a dining room set and paid for the” White glove service”. Not only did it come two hours after the time they had given me they did not have all of the pieces to put the table together. It still sits upside down in pieces in the dining room. I communicated with Jenny their virtual service only to get the text. This conversation has been disconnected halfway through the process. Then I called the delivery person who said I will be the first person he calls Tuesday morning, that was a week and a half ago. I’m still waiting for that call. I tried to call the store, you cannot, you only get some person sitting in another state somewhere answering the phone. After 30 minutes she could not help me. I finally walked into the store and my very sweet sales person, Richard took apart the floor model and handed me a pile of screws. I guess I will be putting together a dining room table for this Labor Day weekend. I asked to be reimbursed the $100 ”White glove service” But they said no, they had delivered the dining set. I will not be returning to Ashley furniture!

The individual that helped me was friendly nd knowledgeable. It made my purchase simple. Answered all my questions.

Friendly service and a great selection. We got all we wanted at a great price. Thanks to Donica, our sales person.

The service was great our sales rep Muhammad was very helpful and made it an all-out good experience

My wife and I have shopped at Ashley for years. We have had great experiences prior but this time was the best. There wasn't a single sales person lurking as we looked, but we're readily available when needed. Our sales person, Edwin, was amazing. He was extremely knowledgeable and took the time to inform us on all the features and benefits of our purchase. My wife and I can't wait till our new bedroom set and mattress arrives (in 5 days... the shortest delivery time ever from Ashley). I spoils highly recommend Ashley for your next furniture purchase and would also recommend speaking to Edwin for the best customer service I have seen in a long time.

Yes, my experience was excellent, Jason was very professional and guided thru all our options. Jason has excellent customer skills helps us with our purchase so we are very pleased. We will continue to do business with Jason. Thanks for a great experience. Thank you Virginia Rodriguez

The salesperson we had was very very helpful. He kept working with me until I found what I wanted. He gave excellent directions to the warehouse. I was very impressed. My table is up and I am loving it

Great service especially from Taj.

great selection great special finance options great staff sales persons

It was good, experience with friendly, and helpful people helping out. The only thing was the ware house being so far out of the way. It would be much better, if it was within the store.

Ashley is always 1st class. Quality is second to none and the customer service is awesome. A special Shout out to Manager Jerry who always goes above and beyond to make sure your experience with Ashley is the best experience.

Today my husband and I went in to Ashley's for a couch and were helped by Christian. We were both plesently suprised with the service he provided us. He was there when we had questions, gave great recommendations, and ultimately, just let US do the shopping. We normally don't like going to stores with sales reps because it feels like they're constantly hounding, or persuading us into getting something we don't actually want. Christian on the other hand, just let us "have fun". If you shop at this location, Christian St. John is a sales rep to go to.

Jason our sales rep was fantastic. Very knowledgeable and great attitude.

My first time ordering from Ashley and I learned some things. 1. They will honor the online price in store. 2. They can do orders via email so if you know what you want, you don’t have to go into the store. We will see how the delivery and set up process goes. It’s gonna be at least a month before my items come in. That’s not ideal but what can you do?

Interesting people to have assist customers.

Excellent sales and furniture delivery. Long time Ashley customer. I love the quality and design of the Ashley sofas and all furniture. Huge selection, from Louisiana to New Mexico great customer service!

DO NOT GET FURNITURE HERE!!! I waited over a month for my living room entertainment set and when I finally received it, it was BROKEN!! It’s extremely upsetting, to wait over a MONTH for something, only for it to be broken. I immediately called the store manager, Jason Jarvis, and he advised me to submit a warranty claim, he was rude and anything BUT helpful. Submit a warranty claim on something I just received TWO hours ago, just to wait 10 + days to be processed and get a response?? WHAT A JOKE! Seriously, don’t buy furniture at Ashley’s, it’s obviously cheap and overpriced!!!!!

NOT handicapped accessible! It's crazy, they have handicap parking spaces, but there is no way to enter unless someone opens the door for you. The employees are in the far back how can they claim to be handicap accessible?! Ashey makes enough off of their expensive furniture they should be able to afford one door that allows handicap people inside. But they must not sell to people with limited mobility.

Christopher was great helped us right away!! Will always ask for him!

I knew about what I wanted and was able to zero in, plus got a deal to top it off. Thank you to Chris who helped me out. 😃

I had a very good experience when selecting my furniture at Ashley's. My sales person Chris made everything stress free and easy. The selection at Ashley's was outstanding.

UPDATE #1 The response I got below, text messaging number just says my number is not associated with an existing order, so I called the other number. It just takes me back to where I’ve been calling for the last 50 bajillion times. Worst customer service. And now I’m paying on footboard that I can’t utilize. It just sits in a box on my bedroom floor. UPDATE #2: I have resorted to calling the Better Business Bureau. At this point I’m absolutely frustrated and borderline pissed off. Bought an entire brand new bedroom set with a mattress. Delivery was done July 19th and come to find out the footboard would not work with the particular mattress I bought beeeeecause the footboard has drawers. So, the delivery guys said they would initiate a return and to call the following Tuesday if I had not heard back. I called, was told “ok we’ll make this a priority. If you don’t hear back in 48 hours, call back”. I’ve yet to hear anything from them. No, text, no email, no call, NOTHING. One person even told me that her supervisor would call me back with a ticket number because she was busy with another customer, then proceeded to tell me that she herself was going to lunch and had to end the call. I’m on my 5th (?) 6th (?) call at this point. I’ve lost count. But you can best believe if I miss my payment they’ll be here in a NY minute to pick up my furniture. The furniture is beautiful but the boxes with the footboard and sides are not pleasant to look at. Plus, having to move the boxes just to pull a dresser drawer open is tiring. (My room isn’t all that big) My kitten has made one of the boxes her bed 🤦🏻‍♀️ I strongly advise against buying anything at Ashley because you just MIGHT have to do an exchange.