Ashley Store Albuquerque, NM

I was scheduled for an 8:30-11:30 delivery. That morning I received a message I was the 9th delivery. At 10:30 the GPS showed the truck was 60 miles away and on the 2nd delivery?? They got to my house at 4:00, but were missing parts. The delivery guy promised he would be back the next day. I was told by the warehouse they would be there between 2:00-5:00. The delivery guy got there after 8:00 that night. My issue is not with the delivery truck; it’s with the scheduler who couldn’t estimate the right time two days in a row, the unrealistic schedules for the delivery truck, and the warehouse for not making sure all the parts were on the truck. You cannot call the Albuquerque store to get information. You are automatically routed to a foreign call center and they are absolutely no help at all.

Great product selection but logistics are weighing down the experience I want to give this experience 5 stars because I really like the recliner I chose but the delivery logistics are making it hard to stay that enthusiastic. After paying for premium "White Glove" delivery, I was disappointed to find out there is a month-long wait for the item to arrive. It feels like the service I paid for isn't matching the timeline provided. In hindsight, I likely should have visited the Farmington store, at the Albuquerque location, the only way to get the chair sooner was to drive to a distribution center at the very edge of the city limits to pick it up myself. I value the quality of the furniture but the combination of a near 30-day wait and the high cost of delivery service is definitely subtracting from what should have been a great purchase. I am a loyal customer and when I do need furniture, I do goto Ashley’s but if I had a hope, it’s that the store can look into streamlining their local logistics to match the quality of their showroom.

Excellent

Edwin was amazing and got us everything we needed with ease. Highly recommend going to see him

Jason was excellent! Very knowledgeable about all the furniture we purchased- delivery is on the 10th of February.. hopefully a smooth process

All was good. Great service. Love our furniture

Love the chair n couch thank you Ashley

Loved the recliner! The salesman was condescending and lied to our face. Raj said he couldn’t get a bigger discount and we were later told we would get 5% more. Then said it would be delivered Saturday which was 2 days later. When in fact that wasn’t an option n he never checked. It was eventually delivered a week after purchase. Was this because we were elderly n gullible. Shame on you! we will never shop with Ashley and will be telling our friends and family.

Our sales person was helpful but not pushy. We knew what we wanted but needed to test couches for comfort. And when we had questions about the couch he was nearby. Great experience! We love our couch and recliner!

Received mattress when I was supposed to. Ok-ish delivery. Ordered the mattress pad, didnt come with matress. Called to cancel , couldn't get a hold of anyone. Over all....love my Nectar mattress!

I purchased some furniture from this location but there was some confusion regarding delivery. One of the managers named Josh was so incredibly helpful. He really put my mind at ease and helped make the process so easy!

We’ve bought a lot of furniture from here in the past and never had any issues. This time around was different. on 12/28 we went in knowing what we wanted. A couch with 3 reclining chairs and chaise in brown leather. They had what we wanted but only in gray. After the salesman worked his “magic” to get what we wanted within our price range we moved forward with the sale. Once he told us the total, I asked him again to confirm there was a left arm recliner, 2 armless recliner and a chaise? He said yes. I swiped my card. He gave us the paperwork & we went home. We tried calling the store asking to speak with the salesman that helped us but he was always unavailable we tried calling his personal phone several times and texted but got no response back. On 12/30 we tried calling the salesman’s phone number again but still no answer. So then I called the customer service line to double check that all 3 chairs were reclining chairs. The customer service representative told us that the 2 armless chairs were not reclining chairs and if we wanted those reclining it would be more and that he wasn’t able to fix it that we would have to go threw the store. Since we had been trying to get help from the store and the salesman wasn’t returning our call, we decided just to cancel it. We were told it was going to be 5 to 10 business days to get our money back and that someone should be calling us in 2 days. We still didn’t receive a call, on January 4th I went to the store with my dad to get the status of the cancellation since I haven’t heard anything from Ashley. I spoke with the store manager. I told him that I just want to continue with the cancellation he said it was canceled and that we should be expecting a call on January 7th or 8th and will take 7to10 business to see it on my card. The 8th past still no call from Ashley. On the 10th of January my husband and I went back to the store, spoke with the store manager again and come to find out he had put the order on hold to so we can select something else to “save the sale” (which he told me on January 4th that it was confirmed as canceled.) I made sure to take a picture of his screen showing purchase canceled. It’s now January 23rd (23 days later) and still have not seen my refund on my credit card that has a balance close to $5,000.00. Building interest that we have to pay out of my pocket, with no couches and no regards to how this affects the customer financially and totally disregarding what the customer wants, to “save a sale” to put money in their pockets. I wanted to say the salesman’s name but when reading other reviews, I see I’m not the only one who has had an issue with this story and this specific salesman name starting with a J_ _ _ _ _ h.

Overnight I had a sofa in my cart and the manager raised the price 10%. When I called during business hours, his phone system chucked me out to a remote non English speaker. I will exact revenge.

still waiting since November 30 2025, refuses to deliver our furniture! lots of excuses blaming everyone but themselves! they will say anything to get sell--over promises under delivery! this is what $2500 gets you after 2 months!

We got some great service today. We were able to try out a couple couches, and we picked a couch set along with a table dining set. Jussiah was the gentleman that took care of us today. We appreciate his knowledge, expertise and customer service.

I was looking for a electric recliner for my older brother. Stopped at Ashley Furniture Store off I-25 freeway. The salesperson I worked with was " Xavier " . He was BEST. Knowledgeable, easy, helpful, friendly. Xavier made it a point to listen to what I needed in the recliner. I bought the recliner right there on the spot. Thank you Xavier. Delivery was on time. No problems.

Ordered a bed a week ago, they were gonna deliver the next day…then on Tuesday of the following week, that got changed to Thursday…now I have been told it will be another week. This is ridiculous!

I'm very happy, they treated me very well, thank you very much.

Anthony was great to work with. The transaction was efficient and the arrangements for delivery convenient. Looking forward to purchasing other pieces in the future.

Worked with London, she was so much fun and educated to work with! She was patient, kind , funny and most of all her customer service was excellent! Helped me and my husband find the perfect bed that met all our needs. She also worked with us for about 2 hours answering all the questions and concerns we had and didn’t make us feel like we were being pressured into purchasing something like other stores do. She’s a great gal and I definitely recommend going to her when purchasing anything from Ashley. Thank you London for everything you did for me and my husband. Ashley management, please if you can’t give this girl a raise then please let her know how appreciated she is and what a great employee she is! What a great representation she is going to have for the company!

After visiting two other furniture stores (More and American), I decided on Ashley Furniture for my purchase. The staff were the most accommodating; Jussiah was a great host!! Thank you

We got credit from the Extend insurance for other furniture and had to go in-store to use. I called ahead and they told me it was in my account to use. We got there on 12/31/25 and an amazing tech named Donica couldn't find it. She went on the phone for hours to figure it out and when we returned four days later still nothing but Donica figured it out for us! Donica was a professional, passionate and loving lady. Thank you for everything.

I'm only reason I'm giving them 2*s is because we had a great salesman (Chris). He went above and beyond to helpnus out. Once we left the store, it all went downhill. There logistics is a nightmare and the 3rd party delivery teams are horrible. We ordered almost 20k in furniture and it seems customer service could care less. Our bed has been sitting in our room in pieces since it was delivered on 12/26. The delivery company forgot the legs, said they would bring them out the next day and here we are, weeks later and we still have no bed. White glove service? Nope. I had to install the handles on a dresser and they took a giant gouge out of our handrail. Dozens of calls and texts to customer service and nothing is resolved. Even a request to the Store GM went unfulfilled. They'll take your money but went it comes to fulfillment, you're on your own. Stay away. Go with a local company. Ashley is too big to care.

Muhammad was a pleasure to work with. Thank you!

Fantastic experience and great sales by Anthony Montoya.

Ms Patricia Trujillo did a wonderful job, very knowledgeable and able to sell 👏 me a new recliner for a VERY reasonable price. Plus I DON'T NEED to wait until SPRING for it I can pick it up by 06 Jan 2026.

Xavier was a pleasure to work with

Friendly sales people ready to help

Mike was a amazing salesmen and not pushy let us walk around and find what we wanted without breathing down my neck the whole time.

After a nasty divorce, had to buy all new furniture. I was so grateful for London, she was kind, patient and was able to show me everything I was looking for. Thank you London, I am on a new journey.

Mike was a champ, good service and straight to the point.

Quick, efficient, very professional staff, Checkin process very clear and simple. Xavier was my salesperson, he was wonderful! Will buy from Ashley again.

Cesar was a very professional salesman. After shopping at several places he never pressured us on buying, very welcoming and helpful, he was also straight up on what he can do for us and he did beat these other competitors prices.

Ordered two recliners 12/2/2025 for Christmas said they would be deliver 12/26/2025. Never got notified they are on back order and now won’t be delivered until 1/16/2026. Bad customer service and will NEVER buy from them again. Asking for cancellation and refund.

We have always liked Ashley furniture and have not had too many issues. The last purchase was sent for financing through a company called Acima. The idea was 90 days to pay off. Payments would begin the day of our furniture delivery. As we approach the 90 days we have learned that we have been renting the equipment and still owe the original amount we financed. If we do not pay we will be charged an additional 7500 for this furniture. Now we signed the paperwork so shame on us, but a company that we once cherished as a furniture provider led us in a terrible direction and now takes no responsibility other than saying "well you signed for it". Sorry to loose out on this one. But it wont happen again. Furniture is great if your buying. Walk away if they push you towards Acima!!.

I took the day off work to wait for the delivery. I tracked the delivery to my stop (7) just to get an email saying they’re not delivering my table and chairs. I was very disappointed. I had to rent a truck and pay two men to deliver my table which they damaged in the process. I paid Ashley for delivery and I have not been reimbursed. I’m out a full days work of pay, the delivery, plus the truck I rented and paying the 2 men which all totals $600.00.

Jason was great!

Patricia Trujillo was incredibly helpful she is one of the sweetest people I’ve met she kind and super helpful when helping you find what you need. I found it super helpful that she bilingual I will definitely ask for her when I go back furniture shopping!

Worst experience ever. I ordered furniture in August. It was supposed to come in at they delayed the order month after month. I finally received half the order 6 months later and the kitchen table was wrong. It looks like something I could have bought from temu for $50. To get assistance with a return has been hell. I would never purchase from this store again.

After being told my choice of furniture could not be delivered, I spent over an hour with Christopher finding what I needed that was in stock and be able to be delivered when I needed it. However, I am now being told my order will not be available for an extra 3 days. I feel I was made a promise just to make a sale. Christopher did get the delivery moved up, still not when needed but atlest I wont have to wait for delivery to get dad set up

To start off with, this was a pleasant experience! I was just going window shopping and ended up with a new den makeover. My salesman was Cesar Gonzales (no relation) and he went beyond the call of duty! He helped me coordinate colors, find deals and moved furniture pieces for me so I could figure things out. He also gave me awesome discounts. If you want to have a stress free experience buying furniture go to Ashley’s and ask for Cesar!

⭐️ ZERO STARS IF POSSIBLE My husband and I spent $20,000 at Ashley Home Furniture and were flat-out lied to. The sales associate told us we could return anything that didn’t work in our home. That was not true. They delivered the wrong size bed, and the bed frame we bought was too large for our room. When we tried to return it, we were suddenly told all sales are final because we didn’t pay an extra $650 “white glove” fee — something that was never mentioned when we purchased. The manager pushed us off to customer service. Customer service pushed us right back to the store and basically said too bad. No one took responsibility for their mistake or the lies told to make the sale. This place is a furniture car lot — say anything to close the deal, then wash their hands of you. I should’ve listened to the bad reviews. Do NOT shop here. Save your money and your sanity.

The salesmen will lie to you. We spent $20k on furniture, and the salesman (Nick) told us if anything didn’t fit or work out, we could bring it back for a refund. Prior to buying, we were unsure about the size. Nick assured us that he would take care of us if we closed the deal that day. When signing the contract, I was only told where to sign, and not to read anything. When the bed frame did not fit in my room, I called and was told by customer service to go to the store. The store told me all sales were final. I spoke to the store manager Jerry, who said to call customer service, even though his employee told me I would be able to return anything. These guys are liars and snakes, go spend your money somewhere else.

We had such a great experience at Ashley. Jason from the Albuquerque location went above and beyond to help us find exactly what we needed. He was friendly, informative, and never pushy. Customer service like that makes all the difference—thank you, Jason!

The furniture is ok but not great. The purchasing experience was ok except they mistakenly sold me a queen bed instead of the king size we needed. . This was missed until the delivery. The delivery I would rate a "1". Ashley sells the service as "white glove" but in reality its 2 men with a truck that they basically dump in your house. They forgot hardware on their 2nd visit so they couldnt complete the assembly and after 5 days it has been impossible to get help to complete this delivery from either Ashley or the 3rd party delivery service.

My first time here. My wife wanted to buy a bed and she knew pretty much what she wanted. The store is huge, but it didn't take long to find the beds. We were there just a few minutes looking at different ones when Richard came in to help. Well we thought we knew what we wanted! But after much bed surfing and discussion about features we chose a bed that was completely off our radar, but perfect for our needs! Thanks to Richard Rivera, a man who is versed in all things bed wise! We had a very pleasant experience and would go back again. Though it took around 2 plus hours to find the perfect combination of platform and mattress with the patience of a saint we tried most of the beds and are very happy.

Thumbs up! The salesman was helpful and knowledgeable. He was also professional and courteous. I would return to Ashley if I ever need more furniture or home accessories.

Had a lovely Sunday afternoon spent picking out new living room furniture at Ashley. Don’t generally love dealing with sales people but Mike was nicely unobtrusive yet still readily available to get us all the info we needed to make informed decisions for a major purchase. Thank you! Can’t wait to get our couch and recliner.

Picking up my couch took a while. I texted ahead when I was 30 minutes out, but still had to wait for it to be pulled-another half hour. I was told on site that they don’t start pulling your order until you show up at their warehouse. If that’s the case, don’t tell customers to let them know you’re on your way- 30 minutes out. Leads to frustration.

We ordered a sectional from here and had a great in store experience. I am sadly disappointed to say that afterwards was not the same. We were told we would be getting our couch 3 weeks after our purchase and they are now telling us a part of the couch will not be here for an additional 2-3 weeks (receiving this information 2 days before our scheduled delivery). They are refusing to provide an explanation or any assistance on the matter. There is a possibility it will arrive earlier but I am not holding my breath.

MIKE WAS A GREAT SALESMAN, HELPED US BUT WAS very personable. Great experience

The salesman was nice but he told us that the furniture was in stock when we went to the warehouse only one piece was and the other two were back order. I called customer service and she hung yo on me! Never again will I buy from this place!

Christian is AMAZING!!!! We had a warranty issue where on our sectional, one of the seats stopped working and warranty was only giving us credit for that one seat. They don’t make it anymore and we would have been left with mismatched furniture. We met him when we went in to check out what we could get. Christian met us at the door and told us that they should 100% replace the whole thing. He provided us his cell number and helped and walked us through the whole process. Last night, we picked out a brand new sectional and loved him and his care so much, we also bought a bedroom set. If you need furniture, ask for Christian, and get that warranty!!! I will forever ask for him! His passion for helping makes me want to refurnish the whole house!!! Christian, thank you so so so much for caring, servicing and understanding. You made this whole process easy!

The wrong base was delivered. It was put in as a full size when we ordered a queen. It's been over 2 weeks since the rest of our order came and we are still waiting for the queen size base to arrive. This has made our sleep not great having to visit the chiropractor and several different occasions ( My Wife and I)

You have a GREAT ASSET by the name of Xavier who was very professional and respectful. He really went out of his way to find the two pieces that fit our needs.

Xavier was amazing. His knowledge of we during was so impressive! Great personality. I had a great experience.

Always a great place. We were greeted within 5 minutes of entering, but could wander around and test out the furniture.

Reginald Roark was amazing to work with !

I had white glove delivery for a bedroom set. Men came to put together and said the two drawers were defective and a tech would be calling me. This was not true. You have to call a number and file a claim yourself as if you know what is wrong with it. This should not be a customer’s responsibility. I went to the store that I purchased it from and spoke to the manager. He was soooo rude. He told me I have to file the claim and he would not help me. I will never buy anything from this company again. I really wish I had seen some of these reviews before I bought the furniture.

We like Jaime's customer service. He understands our needs , and most of all we appreciate that he does not pressure us.

Impressed with the availability of quality furniture and our sales rep was friendly and helpful. Sadra did a wonderful job.

They sell the WARRANTY TO YOU, but when u file a claim, they will say damages are jot covered! They deleted my review! My husband and I purchase a dining table set. We install it ourselves, pick it up at the warehouse. As we were assembling it we found that the table has a lot of issues. Table aide and under the table as well as the chairs are chipped and has cracks! When we went to ashley’s the lady told us that our insurance doesnt cover the damages since its already at home. When she didnt even tried to look what insurance we got! The salesman, while we were still looking for a table told us we can have WARRANTY insurance that will replace the unit if it has issues and we paid more than 350 for the WARRANTY insurance! So what is this about? Ashley’s staffs only care about people buying stuffs from them and after they purchased the stuffs, they dont care anymore! We paid a lot and we got nothing from that! All they wanted is commissions! Sales! But after sales? its the CUSTOMERS PROBLEM!

Quick and helpful

London was a fantastic sales associate. She had a great energy and helped with every question we had. She made the whole experience fun and educational.

Excellent customer service by Lamarr. He covered all the bases and was very knowledgeable of the types of furniture and features. Painless process.

Shopping at Ashley’s furniture is always such a pleasure. The service is the best in town.

My wife and I went to Ashley’s to browse and get ideas for what we wanted. Xavier (hopefully I didn’t butcher the spelling) approached us shortly after walking in to offer assistance. We let him know that we’re looking for styles and just wanted some time to browse. Without question, he said to ask if we needed anything and gave us space. I cannot express enough how awful it is when a salesperson doesn’t allow your time alone, Xavier was incredibly respectful about this. The other white glove portion of my experience was Xavier always being available and able to answer questions. He was always close enough to flag over for a question but not so close we felt pressured. What started as a window shopping trip turned into a new couch, dining table and some bar chairs. Highly recommend this place for a decent deal and quality customer service. Props to Xavier for securing a new customer with his 10/10 service and attitude

Everyone who helped me from picking my frame to my personalization they are all the best an I will keep returning from here on out. I can't wait for my living room to look updated.

I just had my delivery with Ashley furniture, and the delivery people were just superb. They handled everything with great care and we’re just so professional, and so nice thank you so much for such a great experience with such great great team of delivery people sincerely. Anne. Burkey

Had such a great experience from the sales rep to the delivery guys and love my furniture!

Hasn't even been more than three days, we literally can't take the furniture anymore and have been trying to cancel our order and the financing. I spoke to someone over the phone in a different country, she was really nice and said she got with a cancelation department and will call us soon, but we still don't know how to cancel the financing. It's been really stressful. Texted the sales guy who helped us too, and he still hasn't helped us as well.

This store has the worst customer service than any company I have ever dealt with. I ordered a chair back in October and they have failed to deliver it three weekends in a row now. I have tried to cancel it numerous times because they won’t deliver and they keep giving me the run around. At this point, I just want to get my money back and they are fighting giving me a refund and are holding my money, while it earns them interest for their company and I get no product. They were supposed to have delivered it today, and I got a call from their Rotary Robot system saying they need to reschedule a fourth time. When I called them back, they said the chair is not in their warehouse and they don’t have the chair. They said it wasn’t in stock. The store in Albuquerque will not pick up their phone and I get forwarded to their rotary system every time I try to call. I had to drive up to the store this morning to talk to the manager. There were at least six sales people standing around the front doing nothing when I walked in, and when I talked to the manager, he just said it shows the delivery is pushed out to another week and they have the chair in stock and he would have someone call me. Lies. I’ve called my bank and filed a fraud claim. I should have read their reviews online before I walked in the store. Please beware before you do business with this company. They will keep your money and not deliver the furniture you purchased!

This is the absolute worst place that you could ever go to to try to buy furniture. The installers that brought my furniture to my house damage my furniture and dealing with Ashley‘s customer service is beyond frustrating. I’ve been waiting for a credit to my account since June here we are in November and their customer service nor their store nor anybody for that matter can help me with anything looks like I have to reach out to the district attorney to try to get my funds back. Good luck if you have to buy furniture here or have already I hope you don’t have to go through any customer service because it’s the worst I’ve ever seen

Great experience Patricia was nice very reasonable pricing. I would go back for more furniture if needed.

Reggie knows the business. Very helpful

Great

Spent around $3000 for a new dinning room table and chairs on Saturday was told at least 4 chairs and the table would be delivered on Thursday… only had the 4 chairs and was told they can’t deliver until next week… no communication that there would be a delay or anything

It's a good store with nice products and staff. They have an all sales are final policy so no returns...it's kind of buried in their paper work. I just think stores should accept returns at least within a few days. * Contacted the phone number who refused a return.

Sayra is always the best and so helpful. Anytime we buy from this store we see her and it is always a great, easy shopping experience.

We were happy with our experience today at Ashley furniture. We were especially happy with Richard. He’s a nice mellow guy and knows what he’s doing. Thank you

Very positive experience. Jason was very helpful and kind. I will definitely be shopping there again.

Jacked up my invoice trying to charge me more than I owe

Absolute disaster. The salesmen were all very professional and helpful but when I plugged my chair in at home it did not work. Nothing looked damaged, It just literally never worked - the electric recline won’t come on. So I tried to call the store and that’s impossible. The calls just reroute to customer service who informed me that there was nothing they could do. My only choice was to use the insurance and file a claim. On a brand new chair. That literally never turned on one time. Now it’s been a week and I still have this hunk of junk in my living room but it’s too uncomfortable to sit in as is because the legs won’t come up. Just keep getting “please be patient” messages but no action. I guess I’ll just get my furniture from Costco from now on….

Professional, courteous and helpful sales person.

So far I have been waiting for a refund check for about 5 weeks now from a mat pad that I was advised to leave on the counter by a manager. I still have not received my refund, and I haven’t received a call back either. I was advised to text a certain number by a manager, but I still haven’t received a response from that either.

Jussiah was very professional gave us time to look through the store and come find him once we were ready no pressure. He knew we were looking for our kids place so he helped use get him taken care of 1st then help us find a new sectional for ourselves. It was a pleasant experience he was amazing.

Worst service I have ever received, I already knew exactly what my family and I were looking for and we even had the model name and # for them. Edwin started off strong helping us and took a full 180 turn ! He messed up something with the paper work so we waited for an hour for him to draft that up. After that there was another issue with the paper work so he made me call there customer support line to provide him with a code, I sat on hold for 45 minutes in store trying to work it out with the foreign person on the phone until that finally got resolved. After that they messed up the paper work once again and told me just to come back the following day…… I spent 3 HOURS IN THE STORE !!!!!!!! Now on top of all of it Edwin had me standing at a desk alone while he left and joked with his co workers the whole time.. awful

Richard was very patient and kind as we shopped for our dinning table. He was very attentive checked on us from time to time. We have shopped here multiple times and button furniture from the past always been good experience but I like how they work with you on the sale price at the end they're always working for you to get the best deal for you.

Great salesperson who looked out for us !

Very satisfied with the sales part. Nick was excellent, showed me several options of available sectional, and help me decide how many pieces I would need. Very patient young man. Now, if delivery and setup goes as well, I’ll be a very satisfied customer

Taj lied and said that there were multiple dates/ times. I made it clear that I worked on that day. He assured me that there would be more flexible times

If I could give a zero star I would. Got a brand new house and try to get new furniture. I went back three times to try and get a new sectional couch. I spoke with two different sales people then their systems they could not get running where I had to put in my information several times. Stayed in the store a few hours being patient until they got their systems updated. Went back yesterday and their system still weren't updated. Stayed a couple more hours finally they got their systems updated. After I had to put my information in a couple more times again, got different pricing then the first time the day before. Was told I can get a delivery that week then they pushed it out another two weeks. The day of the delivery they didn't show with no communication. I called customer service they said oh I'm sorry your orders on back order. I told them that I didn't know nobody contacted me nobody sent me an email text message phone call. The customer representative said I'm sorry that's how it is sometimes. I spoke to five different people on the phone kept getting disconnected or hung up on. Try to reschedule no it's set for a month out in advance. I asked him is it an option to pick it up at the store or the warehouse they said I would have to call the store directly but they would not give me a number or any information on how to do that. I asked please speak to a supervisor several times I kept getting hung up on. No call back from the supervisor or manager. Then when I try to reschedule they didn't reschedule. Worst customer experience ever in the store and on the phone.

Awful experience. Long wait time after selecting the furniture. Was told we could get military discount and never given it. I could’ve asked but was in a hurry for the kids were getting antsy and hungry after waiting for 2 hours and never being offered any water.

Great service, and willing to help

WOW, this place is a JOKE!!! First of all Mo helped us order our bed and was told it will be ready the next day and said I had to get it right away in the morning because it comes in first come, first serve which doesn't make sense because if you ordered a bed, you should get the one you ordered. Then we drove off and looked at the receipt and found out he ordered the wrong size of bed, he ordered and queen and not a king. When the bed finally came in we went first thing in the morning and we knew we had to be buzzed in at the gate. First issue was we buzzed to get in, but no answer and waited at the gate for over an hour to just let us in and one lady driving by said you still haven't gotten in and gave us the code to go through the gate, she said sorry she was on break (how if this place just opened) and she is already on break!!! Finally got the bed and went home and of course we had issues, first of all; some screws were missing, then some holes were too small for screws, and it was missing a bracket. Then we couldn't get it, so had to load the truck (we borrowed) with the bed at return it. We called the store and said they can't do anything about refunds and we were told ALL SALES ARE FINAL since we didn't pay for the delivery and setup, but we didn't since we are trying to save money!!! I was told by the store they can't do anything about a refund, so take it back to the distribution center so we did and they "processed" the refund and told me to wait for 7 to 10 business days, so the 10 days past and no refund, so went to the Ashley Store and they looked it up and no refund was ever processed so Mike Garcia processed it and had to wait another 10 days (He was very helpful and addressed our concerned right away, so he was GREAT)!!! I finally got my refund and had to wait over a month for it, I will definitely NEVER be back to ASHLEY FURNITURE and will tell my FAMILY and FRIENDS to never SHOP at ASHLEY ever AGAIN!!! What a JOKE this company is!!! 😠😠😠

From store to the delivery everyone was fantastic. Christopher at the store made very easy for me to make my decision about the sofa I selected. The guys that delivered the sofe were exceptional. I have always done business with Ashley's and will always do business with Ashley's!

Actually has quite the selection... Always eager to help you either mattress or furniture

Great service and beautiful showroom. Very fair pricing and some great specials. Our salesman Aji was super friendly and helpful.

Richard M and LaMarr were amazingly helpful in helping us find exactly what we were looking for! Very kind and respectful

Richard Mondragon was well informed, listened closely to what I was looking for, explained things well, and was very pleasant to work with. Should I need anything in the future from Ashley, I will see him out.

It was good experience and very helpful to finding what we needed.

Had a great experience due to the personal attention I received from Josiah Who steered me to exactly what I wanted on the first try.

I had a great shopping experience thanks to my sales person Anthony. He did a great job in assisting me with my purchase and gave me a good and unexpected discount. He was very knowledgeable and courteous.

Josh showed me the dinning table that was just what I wanted. Made the experience easy and professional. Thank you!

God selection. Quick knowledgeable service.

Had a great experience with one of the managers who was helping me purchase some items to be delivered all together rather than in multiple shipments. It is always convenient to do online shopping but nothing will ever replace personalized service.

Had a great experience with Jeff at Ashley. We saw the bed we liked online. We went to see it in person. Jeff met us at the door. He was super friendly and not pushy. Showed us some options, and we ultimately went with the one we came to see. Jeff put together good pricing for the bed and nightstands. We were in and out in 30 minutes and everything is being delivered this week. This is exactly how the process should work. Easy.

I had a great experience Taj was very helpful and nice.

The Ashley computer system froze during my sale for over 10-15 at the store. The sales associate had nothing to do with it. Apparently, there was some kind of system merger between states and that’s proxy it happened.

I was told my furniture would be delivered 7-14 day. Its going to be a month before I receive my furniture. I wish I knew that before I ordered. I'd have gone elsewhere.

I went in to purchase a recliner and bed frame. They rang me up, charged my card then the system went down. I was told that my card was refunded and that they had to re-do the transaction. I was told I would see the refund on my card in two days. Six days later no refund, I called them and was told it would take up to 10 days and to call back after 10 days. Well still no refund, called and spoke to the manager after 10 days he agreed that he did not show a refund and he would have to create a ticket with accounting. He said it would take another week and was annoyed with me. Now I have the furniture coming in two days but feel like I should cancel all together. When I called the first time they should have addressed the issue and started working with accounting if they were unable to resolve the issue. I would not recommend Ashley and will not make any future purchases from them! Called the store two more times in regards to not receiving a refund, ask for a district managers name and number but was given the phone number below for customer service. Customer service could not help and said they would put in a call to the store. I ask for a call back yesterday for an update but no one has called me back.

I absolutely love the service from Josh. He was wonderful. We love our sofa and looking forward to buying more.

Great service. Friendly and courteous sales representative, Taj. Thank you!

Jussiah Sanchez has the best attitude and patience! Our experience at Ashley was amazing

Josh was great. We purchased Kitchen table and Chairs.

Sayra was a great help and made our experience seamless, quick, and enjoyable! After a not so great experience with Ashley, we gave them another chance and Sayra reassured that decision was the right one. We will definitely be returning!

We bought a lift recliner for my dad. Service was great and the pick up was easy. My only concern is the no returns policy.

Reggie was absolutely amazing in helping us find the perfect dinning room table, chairs, and mattresses! He is truly the most amazing salesperson we have ever encountered. He took the time out to help us find exactly what we were looking for without pressure and took my mother's health into consideration when looking for the perfect mattress and foundation for her. I’ll be going back for a loveseat and couch and he’ll be the salesperson that’ll be helping me with that as well. See you soon Reggie and Thank you from the bottom of our hearts!!!

The entire experience was perfection! As soon as we walked in the door, Cesar took excellent care of us. He listened to what we wanted and took us straight to the sectional we were looking for. Not only did he make the process easy, he also gave us some great deals. We are so thrilled that we decided to go to Ashley Furniture for our purchase.

The people there were so nice and helpful

We worked with Christopher Fischer to select a breakfast nook table & chairs. He was great, very helpful and informative. We will plan to come back to Ashley for other needs and ask for Chris again.

In store customer service superb; very intuitive and patient. Xavier is to be commended for no high pressure salesmanship.

We recently purchased a gorgeous bench that we were looking for. With the help of Richard R. We also found a stunning table we loved. The quality and style was amazing but the help from Richard was even better. Thank you !

Taj Bharwani made our buying experience seamless. He was very knowledgeable and extremely helpful.

Good customer service.

Richard was very helpful

Christian John was amazing. Beautiful furniture ☺️ and great prices

Cesar did a great job helping us with our purchase.

Staff was very helpful. Overall good experience

Friendly employees with great service

Christopher did a great job helping us pick out the furniture we wanted and getting us the biggest discount possible.

My husband and I had a great experience working with Josh and Jussiah! They were extremely helpful and worked hard to find us the perfect furniture for our new home.

I've had the worst experience with Ashley. I bought a new house and saved money to buy a beautiful sectional.we purchased the couch on labor day. Here I am, one month later and still , no couch. I have heard so many different excuses. When I first asked about my couch, all I ever got was, "I'll have the manager call u back" never once did managers call me back. And when I finally called and got ahold of a manager, he was not very friendly, he said I'll figure out what's going on and call u back, he never called back. I had to keep calling them. I went to more Mor furniture for whatever else I needed. They were wonderful and much better prices.

Subject: Urgent: Unresolved Furniture Order & Lack of Communication Dear Ashley Furniture Customer Care, It has been almost a month since my wife was approved for a furniture set. We had to cancel her first order due to two pieces not fitting, and we started a new order on 9/18. Now, as of 9/26, we still do not have our completed furniture set. Both my wife and I have called Judy with Asema and left a total of five messages, and I have personally requested callbacks multiple times. To date, no one has returned our calls. This level of communication is unacceptable. As someone who works in customer service myself, I know that when an issue arises with a customer’s order, it is the company’s responsibility to communicate clearly and work to make things right. Instead, we are left with no updates, no callbacks, and an incomplete order. In addition, we were promised a $150 gift, yet my wife has still not received the email for it. At this point, I am extremely disappointed with Ashley Furniture. Poor communication and lack of accountability are not what we expected when making this purchase. I am requesting immediate action: 1. A clear update on the status of our furniture set. 2. Delivery of the promised $150 gift. 3. A phone call from a manager who will take ownership of resolving this situation. We chose Ashley because we trusted the brand, but our experience has been very frustrating. I expect a prompt response and resolution. Sincerely, David Dolschenko Do you want me to also trim this down into a shorter, punchier version for something like a Google review or a public social media post? That sometimes gets a company’s attention much faster.

We were delivered to broken couch a month ago. We have gotten the runaround with the warranty department online. Wanting us to send videos , Which we did over and over. Saying their technical team is looking at it and we would hear back in 48 hours. We have not gotten anyone to come out and look at our broken sofa. I would expect more from a large company like this. The customer service is horrible. The warranties are a joke. Don’t shop here if you want. Good customer service after the purchase. They only care about sales.

Don't bother ordering from their website. It'll be a waste of your time just like it was mine. I ordered a recliner that the site said was in stock and would be delivered to my home in 1-2 weeks. Soon after placing the order, they changed it to 3-4 weeks. The delivery date was to be 3 days from today and they would not tell me what time, so I arranged to have the day off from work so I'd be home all day to receive the order. They just called to say there's been a delay and it will now deliver in another 1-2 weeks. I told them to cancel the order. I'm not waiting over a month. It's been a bait and switch. I'm sure there would have been another delay had I not canceled. Ashley Home Store is a terribly managed company that obviously doesn't care about customer satisfaction. Avoid them like the plague.

Caesar and Christian were very helpful and great to work with. I went in to look at various items for my new house, and came out with such a great deal. I was offered various ways to save money and make a payment that worked best for me. The 0% interest financing is also a great option for large purchases if needed. Overall great experience, and I will recommend Ashley's to friends and family! Thank you!

Wonderful service with no pressure. Got what I wanted with no trying to upsets me anything. I hily recommend shopping at Ashley's. Thank you all so much

We furnish are whole house from Ashley’s and we got a great price. Good customer service in the store; except for the fact we were told the wrong location for pick up. We told the sales rep that we would be in Odessa and he told us we could pick up there. Unfortunately that was not the case we had to drive two hours out of are way to go pick it up. And then when we got to the warehouse it took over an hour to get are stuff even though we called ahead. So with our six month old we had to take a six plus hour trip to grab furniture and make it back. The reason this review isn't one star is the manger Jason was super friendly and helpful. Was quick to apologize and help us get lined out. So five stars for Jason but everything else was a disorganized mess.

I had previously rated Ashley as 5 stars. I am changing my review to one star. Shortly after my purchase I received a notification from a credit company of my new account with Ashley furniture. About a week later I received notification from a second creditor that I had an account with Ashley furniture. We did apply for credit with Ashley and we were told by our salesman Josiah that we were approved for $2750. What I was told was not true at all. The first creditor had an account with my information and a credit limit of $2000 and a zero balance. The second creditor had a $2500 limit with a $2750 balance. Somehow we were able to charge more than our available credit. We did not approve or even ask for two separate credit accounts. My credit score took a hit because of the two hard inquiries, one of which was not authorized by us. When I inquired with Josiah what was going on via text, he blocked my number and refused to explain what went on. Beware of Ashley furniture and especially of Josiah’s shady financing practices. Definitely do not recommend!!

Sayra greeted me as soon as I walked in the store! I previously worked with another store representative that was no longer with Ashley’s. Sayra made me feel comfortable with talking about what I was looking for! She informed me on the sales offered that day. Sayra was very knowledgeable about the inventory on the beautiful show room floor! I’m a realtor in the metro area. I will recommend Sayra and Ashley’s to all of my buyers and Sellers! Thank you Sayra!

The sales staff was friendly, knowledgeable and they listened to my wants and likes. Josh showed me other pieces that I wouldn’t have thought of. I ended up liking and buying several pieces that Josh showed me. Ashley’s has never let me down!

Purchased a modular couch in July that arrived with defective cushions - stuffing was falling out due to poor stitching. While pickup was quick (2 days), that's where the positives end. Customer service directed me to file a claim through an unhelpful chatbot system that provides no clear answers or updates. It's been over 2 months waiting for a replacement cushion, forcing our family to crowd onto one side of the couch or sit on the floor. Ashley's complete lack of accountability and glacial response times for defective products make them impossible to recommend. Save yourself the frustration and shop elsewhere.

Looking for sofa console, reggie helped us find what w e were looking for. Thank you Reggie

Very committed to Ashley’s furniture. Great service, great quality. You have assortment of options to choose from.

The young men who delivered our furniture were polite, patient, and just very helpful. They were wonderful. The store staff sold us the incorrect mattress pad which now we have to take back. Wouldn’t they know their merchandise? They promised our delivery a certain date because our travels. We worked that out from day 1. However when their automated message came in while we travelled home late on our air flight, we didn’t receive until later the next day. Meanwhile we already hired movers to move our old furniture, paid them to find out they just discovered it wasn’t in stock. They had a week and a half to set this up. When I called, the answer was we notify two days earlier from the delivery date. It was a Sunday and we have a life traveling for a wedding. Very frustrating to go through automated messages one after another. So, we didn’t have a bed. Four days later, we received our bed. The only shining moments were the delivery young men. When I inquired if they could compensate, they offered $30. We paid the movers more than that. What a joke for all the inconveniences and now another trip to the store for a return. Very uncoordinated byAshley. I say look around at other furniture stores.

My wife and I are at the beginning of furnishing a new home and went to Ashley’s with some ideas in mind. They allowed us to walk around to see if anything “connected” and then Josh ‘H’ was very helpful in putting together a nice collection of everything from bed frames, kitchen table & chairs, reclining sofa, and accent chairs. Josh also went to bat for us and we were able to negotiate some helpful discounts. We feel like we were treated professionally and kindly. Two thumbs up!

Mike Garcia was very helpful in getting this transaction done. Especially since we are out of state.

Christian was a great help and wasn’t pushy. Would shop there again 10/10

Our Home Furnishing Specialist, Christian St John, was absolutely EXCELLENT!! We are thrilled with our new furniture purchase and looking forward to delivery day!! Thank you for exceptional service!

I have had no problem with any of the sales men but whe. I had to send back a piece for the couch we bought its been 12 days of headaches my sister in law went to speak with the manager of the store Mike he was nothing but Rude to her when the salesmen went to get him about 20 minutes later he asked the salesmen if she was still there he was completely rude and this is unacceptable

Celia “Patricia” was an amazing salesperson. No pressure just helpful. I excited about getting my kitchen table! Thanks Patricia!!

Great help from the sales associate

Mr Reggie Roark is excellent sales man. He saved me money, give me discount. I Explain to him .I'm on budget. I'm really satisfied 100%.

Christian and LaMarr were amazing! They patiently guided me and my wife through their entire selection of mattresses & couches. Each demonstrated extensive knowledge of the products. Their confidence made us comfortable through the entire process, and we left feeling satisfied and well taken care of. Thank you!! :)

Very knowledgeable but gave us our space to see what we liked!

The salesman was very straightforward and helpful.

Excellent service..

If negative stars were possible, Ashley Furniture would deserve them. Over Labor Day, my fiancé and I purchased a kitchen table after Richard Rivera guaranteed in writing it would be ready the following week. We paid in full, only to find out on pickup day it wouldn’t arrive until October 30th — six weeks later, past all our events and leaving us stranded with no kitchen table. No updates, no calls, zero communication at all. The store is impossible to reach, and when my fiancé went in person, manager Jason offered no apology or solution. We had to fight just to get a refund. Ashley Furniture sells products they can’t deliver, hides behind false guarantees, and wastes customers’ time. Dishonest, disorganized, and absolutely not worth it. Stay far away. ***Updated: The manager, Jason was completely dishonest and lied about refunding/cancelling our order, and has ignored all outreach regarding the issue he told us he would rectify. We had to go once more and speak with ANOTHER person. DO NOT SHOP HERE!!!!!

Low key, helpful

That's the purchasing of the dining chairs. Went very smoothly, no complaint. The only comment I have is they stated. The chairs will be there on the 16th, but to call and make sure if they are in. I stated, can you guys give me a call to make sure when they're in? I live a 100 miles away one way I was told they cannot. I don't understand that most businesses we'll tell you. We'll give you a call on their here.

We bought a nice glass picture and we are very happy with the price and conveniant free delivery.

Very friendly a helpful. We were able to find exactly what we needed

Great experience until I got home and saw they charged me for a protection plan before asking and calling to get it cancelled has been difficult, getting the run around to get a refund.

As usual, Ashley has an amazing selection of great furniture right on the sales floor. The staff are attentive without being pushy. We bought a new sectional during the Labor Day sale and got terrific pricing, comparable to online competitors. Having a physical store that you can go into for any warranty or service issues is the difference.

If you're brown skinned... you will be ignored and looked at an awkward glance as if you're told that you don't belong.

Customer service is great, we are always greeted at the front in a friendly manner. Taj’s service was exceptional this Labor Day weekend when helping my mother find the perfect couch and rug. Additionally, he got us some good deals on top of the sale! Thank you!

Christopher was extremely helpful at figuring out our style and taking us to several items he thought would work best. Even an alternate dining chair to a table we liked. Purchased several items for a new house that we could have never found on our own. All are good quality and well priced, thank you!!

Very satisfied with customer service. LaMarr was very helpful in choosing my sofa.I look forward to going to your store again. Thank you for your service.

Very nice low key for the better even offered us food

We were greeted as soon as we arrived by Xavier and he made sure we found everything we needed.

We had a great experience with Edwing Rios at Ashley Furniture! He was very helpful, quick, and attentive to all our questions. Edwing made the process smooth and stress-free, and he went the extra mile to get us the best discount possible. Truly appreciate his excellent service — highly recommend asking for him when you visit!

Went in with a set budget for the Labor Day sale, worked with Jussiah, who was incredibly kind, level headed, did not give off that pushy salesman vibe at all, did not try to oversell us, did not follow us around to push a sale, he just introduced himself, checked in when we found a couch we liked and helped us with all our questions. When I told him it was still a little too out of budget he worked with us and got the couch we wanted in budget! Great work and thank you so much Jussiah!

Nick was great. He not only match the price with your competitor but offered a great deal. We went from a queen to a king size bed and also added a mattress to the purchase. He was very professional and polite. Jussiah made the process very smooth and seamless.

Christian was extremely helpful. He was patient and showed us different options making sure we were shown the furniture to make an informed decision and were happy with our purchase.

Jussiah was great! No pressure, listened, and made us feel important, not like a transaction.

Josh was my sales associate and did a great job making it easy to buy .

We went in to look at couches. Mr Nick Dipomazio greeted us cordially. I told him what I was looking for and allowed us to look around. When we came to one that looked promising. He was so knowledgeable about the colors it came in and what choices I had. He was not pushy and gave us time to talk amongst ourselves and look around more. He told us about the type of fabric it came in . The fact that it was machine washable pulled me towards it. Within less than an hour I had bought a couch with all the discounts he could give me. For being so young he is indeed a great sales person ❤️ therefore he and Ashley get five stars.

Good deal with no stress

Richard was very well informed and competent. working with him was excellent. thank you Richard.

Don't buy the warranty. Ive attempted to file a claim on a sectional couch through one of the companies they hand you off to after the first year to have 2 issues with my sectional couch addressed and the provider does not work with customers well. I had a support piece for the chase detach internally and insurance claims I damaged the piece, sight unseen. This piece requires you to slide from a seated position to closer to the footrest to stand up and they claimed my movement on the piece is what caused it to fail. Second issue was a spill on the wedge (part that you put in a corner of a sectional to bridge from one wall to the next). The supervisor for the provider repeatedly, rudely, told me that she couldn't see the stain despite me repeatedly saying the padding underneath was what I needed them to address. I paid a decent amount for this piece, I've always heard Ashley is a higher quality product, but believe me when I tell you they're not THAT great. Store employee was supposed to call me back 2 days ago to see if they could negotiate a service event with the carrier, and wouldn't you know it he didn't follow through either. You could do better, Ashley. You should do better, Ashley. I am a supervisor at a technology manufacturer, have worked here for 15+ years running a team of customer service and technical support agents. I come from a large family, and I'd like to think I've got some good friends. I'm not stopping at social media with my complaint.

I was pleased with your selection.the clerk was helpful and amiable..

Mu is very professional and willing to help.

Christian was knowledgeable and helpful. 10 out of 10!

Hate the Neverending adds now that I shopped there

Great having mo help us

Friendly service. Great furniture variety and excellent payment plans

Richard was great process was simple purchased a couch in 30 minutes

Edwin was super helpful and gave us plenty of space and tone to select our purchase. He was also very knowledgeable and transparent! Really helpful!

We had a great experience at Ashley’s furniture. Crystal took great care of us!!!!

Anthony was very helpful throughout the whole furniture shopping process.

Had great help from Chris getting our order accomplished.

Everyone was extremely nice, helpful & attentive. I would definitely shop here again!

I like to walk in and look at the furniture, but lort the sales men are like vultures. Let me look in peace without being stuck up people butts. Makes for an awful experience. If someone has questions they'll find you. They're buying furniture not a car.

The gentleman who helped us was LaMar, very kind man. He really did a great deal for us. Ashley is the only store that has such caring people and wonderful prices.

Wet nice employees

I was treated like an old friend at your dealership, thanks to Crystal. Very nice person. I would recommend going to Ashley.

Very polite and helpful

Nice stuff

The seller edwined at Ashley Furniture was very professional. Any questions we had he was able to answer and if he was not able to answer the question he would get the information from another associate. We have always had very good experience at Ashley Furniture as that is where all of our furniture has been purchased.

I purchased a reclining living room set. Looks well-made. Crystal, the sales person was very nice. Very kind, very knowledgeable.

They have nice chairs but the sales people are deceptive. The sales people use old tags on the furniture to over charge you when there is a sale instead of giving you a sale price for what it truly is. They act like they are giving you the protection plan for free but they charge you and use the sale price to make it look like it was free instead of being $99 cheaper.

You all have the worst customer service refuse to refund a purchase and then choose to commit Cc fraud i will never buy from you all American furniture is better all day

Excellent experience!! Xavier was very helpful and knowledgeable! Would definitely recommend Xavier and Ashley Furniture!

Jussiah and Josh were outstanding! Both very knowledgeable and friendly. I very much appreciate their attentiveness and finding me the right mattress. Thank you!

Extraordinary service! Huge selection of high quality furniture. Will be returning for more furniture. :D

I ordered 3 item a king sized bed a box spring and a bed frame the sales person told me it’s gonna be all delivered the next day.and he made sure of that. And that never happen it turned out my bed frame won’t come in for another 5 days. The delivery people showed up at the wrong time. This company is very disorganized. Last time I will purchase from this company.

This has been thee WORST experience I have ever had! FIRST issue I had to wait a month and a month and some for my bed to arrive SECOND when the delivery put it together come to find out it wasn't complete! THIRD they are making me pay for what was missing which is insane! Fourth what he said he through in for free actually wasn't I'm getting billed $600 for mattress protectors, insane! Then I call to talk with CESAR the sales rep, and the manager JASON told me he advised him to call me all day when in fact he never let Cesar know. Also I asked both to speak with a supervisor as Jason is rude and would laugh at the situation instead of actually helping I was told there were no supervisors just Jason. This experience absolutely sucked I will never come here again and would never refer anyone I'll also let who I can know about how we were treated.

Crystal was a sweetheart. She found me the perfect furniture...🤗💛

Wonderful sales associate. ( Cesar Gonzalez).Told him what I wanted, he found it, I was out of the store in a little over 30 minutes. Item was on sale for Labor Day, very reasonable compared to other stores I had looked at. Very happy with my purchase!

Caesar did a fantastic job explaining everything!

Anthony was wonderful. He was helpful and efficient. Got a great deal and an even greater sectional

When the sales person was selling everything was great. When issues arose and I made contact with the store the manager was juvenile and rude . Took my business elsewhere.

The salesman was very nice and was not pressuring

Everything from the shopping to customer service to purchase to delivery was a breeze 🙌🏼 I am a repeat customer and will continue to be!

Very professional. Great service.

Had the products, were very helpful, worked with us, Ashley has some good financing and incentive plans - that made all the difference for us buying.

Was told I was approved for a certain amount of financing, but was bait and switched when one of the things I bought was not under the 0% financing I was promised. I am now on the hook for a 36% interest rate that I never would have agreed to. Managers and corporate weren’t any help. Avoid this store as this is not the first time I’ve heard of issues like this.

Great service from Josh and Jussiah. They were patient. Offered options for payment. Were knowledgeable about their products. Very pleased with my experience.

Great place to buy furniture. Good prices and attentive staff.

Christian was the best!! He knew his products and did a great job finding my furniture. I came in ready to buy a bed, mattress, and box spring. I left buying all that and a loveseat. Great service, efficient, and knowledgeable!! Can’t wait for my furniture to be delivered!! Great job!!

We were looking for a mattress and sofa loveseat today and ventured into Ashley. We were greeted by a young gentleman names Xavier. His customer service and knowledge is impeccable! He helped us with finding a new mattress and a beautiful loveseat. Didn't rush us into buying anything. We wanted to go look around at other stores and nothing compared. Thank you Xavier for being such a kind, knowledgeable ray of sunshine for us today!

We had a great experience with our salesperson Mr. Mujahid. He was able to hear what we were specifically looking for and he showed us a selection to choose from. We appreciated his professionalism.

Great experience at Ashley Home Furniture store. Christian did wonderfully very communicative! Quick efficient delivery. Would recommend!

Awesome manager and salesman

Arrived around 10:30am at the Albuquerque store and was greeted by Chris. I told him what I was looking for, he showed me around and found the dresser I wanted. Set up delivery, made the payment and walked out the door. Easy-peasy. Chris was very polite and pleasant to talk to. No complaints regarding the quality of furniture. I would recommend going here for your furniture. And don’t forget to ASK for Chris.

Great furniture, the workers are very judgemental!

Friendly service with no pressure sales. We left with what we needed and then some. We are repeat customers and will definitely be back. Thanks, Taj!

Alexa was our sales person and made our experience a 10 out of 10, we are super content with our experience!

Amazing customer service from all of the staff specially from Anthony. Good quality furniture with accessible pricing and excellent promotion going on right now.

Huge selection. Great quality. Rachael did a superb job. Easy to work with and knew her products. Kudos!

Anthony was extremely helpful!!! Best customer service I’ve had in a long time. Will definitely be coming back again

Anthony was a pleasure to work with

Isn’t it funny how awesome a salesperson can be when making a sale, but when you try to contact the salesperson later, they never return your calls. Our chairs were delivered, but we cannot use one because it won’t work. Waiting for a work order.

Great customer service. 5 stars

Mike Garcia was awesome and delighted to help me with my daughter's selection. I recommend Mike for any guest!

Mike provided us a good customer experience with competitive pricing.

Sayra did an amazing job answered all my questions.

Excellent service from Christopher!

I was very pleased with the time the employees were very professional friendly and courteous to help me pick my furniture

Cesar was incredibly friendly and helpful without being pushy. His manager even checked in with us to make sure we had everything we needed and made us aware of promos…sorry didn’t get his name but he was also very helpful and friendly. Looking forward to getting my new sectional!

Love our new couch. Delivery and set up went good. No complaints here.

Fantastic customer service!

Worst customer service in Albuquerque. Their sales representative are very rude and unethical. Will never go their again.

Are sales. Gentleman was very considerate and courteous and gave a space. No pressure. The only thing I have any question is about the digital price on the chairs that I bought were one price and when pulled up on his computer for the sales it was $50 extra for both chairs and no real explanation except that the system wasn't updated which I thought if the chairs are priced on the floor they should be sold at that price

Our salesman was very knowledgeable about his products and worked with our wishes. He made it easy and fun to make our purchases.

Beautiful furniture and Mo was great to work with. Knowledgeable, friendly and helpful.

Great options and great prices. Chris really hooked it up and gave me the best deals. Ask for Chris and he’ll get you right.

If I could leave 0 stars I would. They have taken advantage of my grandfather. My grandfather purchased a chair that never arrived. He went to the store for a refund and ended up finding the chair with a sign that had his name on it. They rescheduled the delivery and again it never showed up. We called and was told that they had a “paperwork” issue where their system didn’t capture information that was given. This company had still not delivered the chair and has admitted that the paperwork issue was on there end signaling that they have compromised my grand parts information in some way. The only solution we were given by corporate was a $60 store credit . That laughable. What kind of furniture can you purchase for $60 a pillow? Avoid this company at all cost. Their managers do not resolve anything. Corporate greed at its best I guess.

Our salesman and delivery people were wonderful!

Very pleasant! Taj was very kind and helpful.

Great store with professional and attentive staff to help you find what you are looking to furnish your home. We got our beautiful leather sofa coming in a few days.

All staff were beyond professional. Great experience.

UPDATE: When I was originally shopping, I had mentioned I wanted a white dresser. I picked one off the floor, and when it came today it was blush pink. Apparently that dresser doesn’t even come in white, so I’m confused why the color wasn’t talked about at time of purchase. I came back today after refusing delivery of the dresser and was told I can’t do anything with the order until it’s off the truck manifest, and when I mentioned we had financed, Anthony audibly grimaced and I felt he was passing judgement. He was great when we were purchasing, a little too casual for my taste when it comes to professionalism, but still fine enough, and now that I want to make changes and do something different, he was less than helpful. Additionally, he didn’t even offer to let me look around the store to see what I would maybe want to switch to. Super disappointed that we were treated so well when he was making a few thousand dollar sale, but completely disregarded me when there was an issue. It’s also important to note that when you walk in, the salespeople are at the front, but they are just lounging on chairs playing on their phones, so when you walk in, you feel like you’re interrupting them. We had a great experience with Anthony! He helped us find exactly what we needed and the process was smooth and easy!

Great customer service and discounted (military, etc) pricing from sales rep and manager.

Anthony Montoya excellent sales man He is very knowledgeable. Thank you

Great Service and great deals! Thank you!

I will never buy anything at Ashley furniture store. The whole experience from the beginning was horrible. The sales people, the so called warranty. The broken piece of over priced furniture. The run around customer service, just to get rid of you and to pass you to another untrained person. They are about making a quick dollar. They should have labeled the furniture used and broken. The only reason I am giving this a star is because I can't post unless I rate it. They should have negative 5 stars

Ashley had just what I wanted. Sales staff was very helpful.

As soon as I walked into the store I was approached friendly and respectful me and my wife were impressed. Employees at Ashley store are awesome 👌 👏.

Xavier was very helpful and attentive to our wants and needs. We highly recommend asking for Xavier!!

Christian was amazing

Very positive shopping experience today!

We purchased a sofa on 6/06/2025. We paid CASH!! Our salesman told us we can expect delivery within two weeks. After three weeks I called and was told “we’re not Amazon that keeps stock”, we should be getting it soon. I decided to go back and speak with a Manager who apologized and said he would look into it and get back with me. The next day I received a text (Ashley does everything by text) stating I would be getting our sofa by the 17th of July. On the 12th I received another text asking if I wanted a delivery date of the 27th of July or the 15th of August (after telling me my scheduled delivery was to be on 17th of July.). So, I decided to return to the store to get a full refund (paid CASH). I was then told “we can’t do anything today, you will be hearing from CANCELLATIONS tomorrow” the 14th of July. I was then told I would have to wait two to three weeks to get my money back. Crazy since I paid CASH. Customers, you need to get the facts from Ashley before you pay! We went to FURNITURE BY MOR and got everything thing we wanted with a committed delivery of 7 days. THANK YOU FURNITURE BY MOR!

Sales guy is very polite and an ease to work with

Christian ST John. Was amazing. He made my purchase so quickly. I was so happy he was my rep

Mohammed was great. He was very helpful and d made sure we happy with our purchase.

We had a great experience being our first time at Ashley furniture, Chris F assisted in helping us find exactly what we were looking for went above and beyond. We highly recommend going and asking for Chris F, we would give a 10 star review if we could. Thanks Chris, appreciate your great service.

Great Service

Christian was amazing. He took me around the store to show me pieces of furniture that I had questions about. I was able to find a great bedroom set.

Excellent very helpful 💯

Muhammad was very helpful, not too pushy and worked with us to find the perfect bed. Highly recommend working with him if you're shopping for something.

Very friendly, very professional, and super helpful! Thanks to Mohamed and Mike we were able to purchase a beautiful couch for our new home!

Great Sales Guy, great price!

They were all so kind and generous I would recommend to any new home buyer

Staff is wonderful and friendly. Happy to price match to the Ashley website. Xavier Montoya helped up build the perfect couch and didn’t mind staying after hours to finish up our order. 10/10 !

Crystal was so good and knowledgeable. Thanks for your kindness and patience. We are happy with are purchase.many blessings to you.

The salesperson that assisted me was patient and understanding of my needs as he helped me find the right mattress for me. Shopping here was a pleasant experience.

Went in for a new couch and Anthony was outstanding with service. Not only did he get me the exact couch I wanted, but he did so in the most quick and professional manner possible.

I had a wonderful experience, friendly greeting, but not high pressured. The sales associate left me alone to look on my own a bit, then approached me a bit later to see if I had questions, which I did. I found the perfect chair but unsure about color. She then helped by showing me other materials in the store that helped me choose.

Friendly staff, easy process, Mike was a great representative to work with l!

We bought the Alesandra couch, love seat, and chair & a half with ottoman. The experience was easy and the staff was friendly. The delivery staff was also friendly and helpful. I appreciate the quality and beauty of the furniture. I'm very pleased! Thank you Ashley Furniture!

Wide selection and friendly staff. Rachel was great!

(Translated by Google) Excellent specials, warranty, and customer service (Original) Excelentes especiales , garantía, y atención al cliente

Great experience, I walked in and Richard M greeted me, asked what I was looking for. He listened and presented several options. Richard M made the process easy and I bought what I needed.

Richard M. helped me find what I needed in just a few quick minutes. I made the purchase and set up the delivery all in about 30 minutes!!! Amazing!

Great experience, and good on the price!

Jason the manager was very helpful and courteous.

Found what I was interested in with Rachel’s help. She was a pleasure to work with.

Was really good our experience

L9ve the furniture and the quality they offer great delivery and assembly

The salesman was knowledgable, respectful, and competent. The “white glove” service aspects of the business are over-priced for the benefits provided, and costs the company additional sales due to the lack of removal residential property being replaced by the newly purchased furniture. I will not revisit the store for repeat business as a result of this missing service component of “white glove”.

Found the patio furniture we were looking for at Ashley’s. Took measurements. Went home to see if it would fit in our space. Came back the same day and purchased it. Mohammed took great care of us. Wrote up the order fast, friendly, and professionally. Great price and product. This was the second time we did business with Ashley and most likely not the last. Always a great experience.

Rachael or sales person was great!

The sales associate, Chris, was absolutely outstanding! We was highly knowledgeable and able to answer any and all of my questions. He listened to my needs and made the buying experience enjoyable!

Edwin was very helpful and professional. Store is immaculate with excellent selection of fine furniture.

HUGE thanks and shouts outs to Muhammad for actually listening to us, letting us explore and not pressuring us into anything! I would recommend everyone to work with Muhammad!

Awesome experience, the employees were so amazing.

Took 7 months to get my credit for my broken chair with a warranty. Every time I go in the staff is not friendly. Due to having to spend the entire credit at once or loose it took a few trips to decide what all we wanted but when we go back in those items became online only and we couldn’t use my credit for that. Every time I go in it’s a different issue. I will never return to this store or give Ashley furniture any more of my money. This company is a joke.

Richard was very friendly. He gave us space and we didn't feel pressured. He checked in every so often.

We had a very comfortable experience shopping for furniture today. Our salesman, Mike Garcia, was very helpful and had the information we needed. A big plus is that he didn't follow us around the entire time. He gave us time to look around but checked in on us. Great experience!

Great service!!!

Donica was a great sales person. Was very helpful.

Excellent service

The staff was very friendly and was very helpful. Great staff

Absolutely fabulous! Our salesman Cesar was very knowledgeable, very helpful and professional. Walked in at 5:05 and walked out at 5:55 and delivery in 5 days!! Very happy

Anastasia Garcia was just a wonderful representative great customer service had a very nice experience

We came in just looking for furniture but our salesperson Richard was amazing. Very informative and willing to let us look around without the high pressure. Definitely would buy there again

My dad is being discharged from rehab in two days and I needed a stable recliner ASAP. I found the perfect one at Ashley and at an excellent price. The salesperson showed me how it worked, and I purchased it immediately. We picked it up at the warehouse, and I am one step closer getting the house set up for Dad. I am very satisfied with the Ashley Store.

Glenn and his crew were very efficient and professional! The delivery came as scheduled. Highly recommend.

Customer service excellent! Professional. Non-intrusive. Very knowledgeable and helpful.

Amazing customer service friendly and informative!

I always have a good experience shopping at Ashley. Xavier was super helpful to both me and my daughter. He helped us find exactly what we are looking for!

Excellent customer service…

Xavier was awesome!!

My fiancé and I had a fantastic experience at Ashley Furniture store, thanks to Christian and Anthony. They were incredibly knowledgeable about the furniture, the materials they were made of and what we can expect the construction of our new furniture. They patiently answered all of my questions, and I had quite a few! They really listened to what we were looking for and offered great suggestions, helping us find the perfect pieces for our living room. We purchased a recliner to go with a previous purchase of a sectional from the Next-Gen line, coffee table, end tables, and a beautiful rug to tie it all together. I was really surprised and happy to catch some great accessories on sale to accent our new living room which was a BONUS! Christian and Anthony made the whole process enjoyable, fun and stress-free. I highly recommend them to anyone looking for furniture! Can’t wait for our delivery 🚚 Update 6/24/25: Delivery Day was quick and professional Alejandro and Orlando did fast and quick delivery of our new recliner. We love it! 😊

Very good experience. Sales people were very nice.

Absolutely stellar!!! Donika Was extremely helpful and got us the mattress that we have been wanting for a long time. We could not believe how fast delivery was!! The delivery drivers were very nice, professional, and fast! My husband and I will definitely be purchasing all of our furniture from this Ashley location!!!

Happy with sales person but pickup experience in the store was terrible! The sofa also has an issue where the led lights do not turn off and I am having a hard time getting any customer service to take care of the issue. No response from the text claim line. I can’t recommend Ashley and will likely never shop there again.

Had a great experience with Christian and Anthony! They were very professional and helpful!

Very helpful and patient staff

It is Ashley Furniture. ASHLEY FURNITURE. You simply cannot fathem the power of ASHLEY Furniture, because you don't see the true beauty of it. It is the most amazing place on Earth, and I got to go there for my birthday yesterday. The most amazing birthday gift I could ask for, not to get a fancy sectional, but just to be able to see the place in person. 1000000000000000000000000000000000000000000/10

Sayra was just lovely to work with. She was patient and walked with us throughout the showroom until we found exactly what we wanted and then arranged for all the delivery in a timely manner, even doing two invoices so the items in stock could be delivered right away while we waited a couple of weeks for the rest. A fantastic experience!

Very Friendly and helpful employees

LaMar was our salesman. He was very knowledgeable about items in store. I will definitely be acquiring more furniture, & plan on contacting him for my future needs.

Xavier was fantastic!

Shout out to Anthony for helping us find the perfect couch! We were pleased with the selection of furniture, configurations, and the financing options. We would definitely shop there again!

Chris was very professional, he helped us with everything that we needed and the process was smooth and easy.

2 stars is more for the contracted moving team that brought the packaged furniture in, and was understanding when I was confused they wouldn't be assembling the furniture. My sales person, as well as other staff, stated several times that the bed would be assembled, however that's not the case. I also had to wait for my order for 2 months because one of 2 items was on backorder.. Aside from the above issues, my sales person initially tracked on protection plans for the furniture that I didn't ask for, nor did I even know about it, as it was never discussed. I called the store to have them fix my order, and did not learn that they didn't remove it until I'd returned to the store to make a layaway payment. Good furniture, lack luster sales team 👎🏼

Jason was kind, attentive, listened carefully and made great recommendations based on our stated needs.

I had a great experience working with Christian! He was incredibly easy to work with—super friendly, patient, and really listened to what I needed. The furniture he helped me choose was not only a great value, but also fit perfectly in my space. I appreciated his honest guidance and low-pressure approach. Highly recommend!

Jarvis was a great help for our furniture needs and Jerry Noble made it happened 😀. What a team!!! Great assets to your organization 👏 👍 💥💥💥💥💥

Customer service was friendly, a sale person approached me right away. Asked what I was looking for, showed me the items I was interested in. My ordered cannon within 2 weeks, item was a different color but kept it. Easy to assemble. Pickup was great. Thank you.

Anthony was an awesome salesman. He went above and beyond. He was friendly and knowledgeable, taking our needs into consideration so we got the perfect set for us. Thanks again!

Great customer service!!

I came in knowing what I wanted, was helped right away, given a quote, and there was no high pressure push to buy something else. I had an overall good experience.

Charlie F. was great help in the purchase of a dresser that I needed to function as a 75 inch TV stand. The Tackston 6 drawer will be long enough to accommodate without hanging over the edge or a the added cost of a specialized stand. Charlie also made sure I maximized my purchase price with added benefits like warranty and white glove delivery without an add to the floor price and certainly made it a better priced purchase than online where this would have not happened. Thanks Charlie!

Anthony was great, low pressure sales and very informative!

Good selection and helpful staff!

They had the perfect recliner that I wanted.

The sale was great but the selection sucked and the worst thing is the delivery service you pay for service but they don't work with you, they show you a time slots but if you cant dô it but need maybe an hour they RESCHUDLE you which is stupid but i will never shop there again

Staff was very knowledgeable, helpful and patient.

I had a great experience buying a bed and some furniture recently. From the moment I walked in, I felt welcomed and well taken care of. Charlie and Sayra were especially helpful—both incredibly personable and easy to talk to. They really knew what they were talking about and took the time to answer all my questions without ever making me feel rushed or pressured. Their knowledge helped me find exactly what I needed, and the whole process was smooth from start to finish. It’s rare to find that combination of professionalism and genuine friendliness, but they both had it!!!

Edwin was very helpful and knowledgeable. They had a very good selection of furniture. I can’t wait to get everything delivered.

Cesar was an amazing sales guy

Fantastic customer service! Shout out to Anthony! He was AMAZING. Attentive and not pushy at all. We will be back for sure just be a of how well we were taken care of. Ashley is known for quality furniture but Anthony shouted recognized as a quality employee. Make sure you ask for Anthony when you go in. He was make sure you get what you want and need.

So far so good. I hope we receive our theater recliners on time.

Go see Anthony. He’s great. Very helpful.

I would have given 1stars, but the lady from customer service who called after I cancelled my order brought it to 2. The only thing she did was take off the deliver charge and cancel the protection plan for the furniture piece, but at least she bothered to call to try and offer something after the mix up at the store. Long story short, I bought a painting/wall art and I was told they would deliver it. The next day I get a call saying that it would not be delivered and I needed to pick it up. Today I go to pick it up and it had been resold to someone else and the purchase had been removed from my account. Luckily I had my receipt which showed I bought it, but it was useless still because the painting had been taken already, so I cancelled the order entirely. Tips for shopping at Ashley Furniture, keep you’re receipts cause Ashley will delete your purchase order and it will be like it never happened. Also, if you buy wall art, make sure you take it off the wall when you leave cause it won’t be delivered and you’ll just be really mad. 🙃

Good service and Sayra, was really helpful and gentle.

Ashley Salesman was knowledgeable and helpful. We explained our criteria and purchased a sleeper sofa that met our needs and preference to be delivered in 2 days.

The salesman Muhammad was very informative and he helped me make a decision that I felt enthused about. Great service and exceptional prices. Muhammad deserves a tip!

The Specialist,Roseann Serrano, was quite charming. In fact she could have sold me anything.She answered my questions in a detailed manner. Overall, I found the entire store was bright and welcoming. I am sure that I will be back, and I will tell my friends and family what a lovely time I had. Catherine L Black

Jason was very knowledgeable and helpful. Wish furniture was way cheaper but it’s as good as it can get in these times where everything is expensive. Glad for what he helped us with to get our first set of furniture.

Sales associates were so helpful and understanding with all our needs. The sales process was very smooth and fast.

They really cared about getting us the correct furniture for our needs. Crystal took into account the height of my partner (6,7”) and made sure the loveseat we ended up buying would be comfortable long term. We also love their warranty. We will be back for more furniture needs.

Awful experience with Ashley Furniture, mostly due to the manager, Mike. I spent almost $3,000 on furniture that never got delivered. When I called to confirm the delivery, I was told it had been rescheduled for the following week, which didn’t work for me, so I had no choice but to cancel. Mike told me twice that the order was canceled (no apology, bad attitude), but it turns out he never actually did. It honestly felt like he was trying to hold onto the sale just to keep his commission. Since then, I’ve heard I’m not the only one who’s had problems with him — apparently this kind of behavior is part of a larger pattern. That says a lot. If you shop here, avoid Mike at all costs!

The process to get financed is quick & easy! Highly recommend to have Chris take care of you!!

Sales associate was nice but seemed to push pieces that were not at all what we were describing but instead higher priced items in the wrong style/look. Once we checked out, our order showed the wrong product listed. Associate said it would be worked on the next day but didn’t work on the fix until nudged again by us for an update. Still waiting for the actual product to arrive to see how the pieces hold up so this is only a review on the purchase experience .

Professionalism and really worked with us to keep it as affordable as possible

Representative was amazing and helpful! Please go see Xavier Montoya.

Chris P. was amazing!! He was very knowledgeable, helpful and very customer oriented. Thank you Chris & Ashley Furniture! I know we will enjoy our new purchases!

Rachel was awesome. So patient and extremely helpful. She is an asset to your company.

Helpful and courteous - it still means means a lot to me

Charlie and LaMar were great. Helped us get exactly what we needed.

Anastasia was Excellent !!! Very friendly helpful and professional!!!

Friendly salesperson, no high pressure sales, explained everything, overall a great buying experience.

Excellent and knowledgeable sales person

I visited the ABQ Ashley Furniture store and Richard took great care of me. He greeted me, then followed up, answered all of my many questions. He did not push for a sale and just made himself available for my every inquiry. With his shared knowledge, I returned after two days to think it over and decided on my new furniture and made my purchase with him.

Very nice salesman, told what I want, saw it and bought it. Think this the third or fourth item I have bought from Ashley. Have always been satisfied, thank you.

Anthony was very knowledgeable, accommodating and friendly. It was a pleasure to work with him. Once we picked our set, he had the deal packaged and us out the door feeling content with the experience.

Had a great experience at Ashley furniture. We felt no sales pressure. Our sales associate Christian was very helpful and gave us a hassle free experience

Quick simple easy. My sales person with Chris. F

Excellence service Roseann Serrano sales person did excellent job in showing us what we were looking for.

We knew what mattress we wanted. Mike Garcia helped us, and made it so easy. We walked in. He greeted us. We told him what we wanted. He found the online price and matched it. He didn't push anything on us. We were in and out in 15 minutes. Brilliant.

Our salesman was very polite and respectful took the time to explain everything

THEY TRIED TO RIP ME AND MY SISTER OFF BY NOT GIVING US THE MEMORIAL DAY SALE PRICE WHEN ASKED IF WE WANTED THE WARRANTY THEY ADDED IT ON ANYWAY AND TRIED TO HIDE IT ON THE BACK OF THE RECEIPT WHERE THEY STAPLE THE RECEIPT TOGETHER WHEN WE CAUGHT THEM THEY RIPPED UP THE RECEIPT AND DIDN'T WANT TO GIVE IT TO US!!! Terrible terrible dishonest business!!!

I was greeted and worked with Edwin. He answered all my questions and helped me with the upmost professionalism. The process was easy and quick. He catered to my needs of what I was looking for. Thank you Edwin 😊

Salesman, Richard is very professional and knowledgeable about helping me pick out a sofa and chair.

I’ve had very positive experiences at both the Santa Fe and ABQ stores. Definitely recommend shopping at Ashley!

Great service salesman was very professional Great Price will buy again

The salesman that assisted me and my wife was very polite. I already knew what I wanted so shopping for it was easy. The only problem is having to wait approximately 4weeks before my furniture would be ready for delivery. These items are not in stock in the store. So, can’t speak to the quality or my satisfaction at this time.

Ordered a couch- the sales team is like a used car lot. Trying to sell you a warranty etc. I got the couch today and it has a big grease stain on it. Customer service was not helpful. You’d have better luck buying something online.

Anthony was awesome! Knowledgeable about the product, honest, respectful, and relatable. Can’t wait for our new sectional.

Shopped in Albuquerque and my experience was amazing. Rachael and Christian were super helpful and it made the experience so much easier. Picked my up bedroom set that afternoon and that was a breeze too!

Alexa was very patient and helpful when providing mattress options

I will never buy anything from here ever again I paid over $1000 to buy a new bed. It broke within a month they came to fix it didn’t bring the right parts so they came back a second time to fix it. It broke again after two weeks After multiple phone calls and being hung up on numerous times and dealing with rude staff members they finally sent somebody to fix it again who told me the first people didn’t even fix it right then it ended up breaking again for a third time during this whole process while asking to speak to managers I was always told one would call me back and never did When I asked for a refund the rude lady on the phone said no one‘s gonna give you your money back or give you a bed you didn’t pay for when asked to exchange it. I’ve still only had this bed for five months and it’s broken for the fourth time. Do not buy anything from here!!!!! Worst customer service I’ve ever dealt with in my life and I’m still stuck with this broken bed!

Bought furniture in November of 2024, put together wrong & had to do a warranty claim that was like having to beg them to get it done correctly. Now pieces are falling off- same deal- begging to get it fixed. Don’t ever buy furniture from Ashley- I tried & talked to the manager that was a total jerk & should be working elsewhere. NEVE AGAIN WILL I DO BUSINESS WITH ASHLEY FURNITURE! Got a half ass reply with your company wanting me to call the phone number that was the problem to start with. A bullshit AI reply!

The benches I was looking at were one price online and more than double in the store. They honored the online price!

Good

I have been to the store in Albuquerque at least four times regarding the rugs. They were ordered in mid May. I was told they would be delivered within ten days but they never came. I called at least three or four times. No one could tell me the status so I bought rugs elsewhere. Two months late they showed up. The delivery person never rang the bell so I had no opportunity to refuse delivery. I called and was told they would have to be returned to the store which was a huge hassle. I did return them and was told I would receive a refund in a few days. I returned to the store two weeks later and was told they had no record of the return. Again I was told a return was issued after the store manager talked to my sales person and confirmed the rugs were returned. I also ordered a different smaller rug at this time. I came in two weeks later. Still no refund and initially no one could find the record of the return or the order for the new rug. The manager was quite rude. He said he could see the return. There was zero record of the rug I ordered. He has no idea when I would get a return. That was two weeks ago. This has been going on for 3 months. I WANT MY REFUND INCLUDING DELIVERY FEE SINCE I HAD NO OPPORTUNITY TO REFUSE DELIVERY. AT LEAST ONE OF THE RUGS WAS BACK ON THEIR FLOOR THE DAY I RETURNED IT! DO NOT SHOP HERE EVER!!

Found a recliner right away! Price was right so i bought it. Easy!

I absolutely love Ashely furniture store! It is conveniently located off 1-25 and Paseo. When we walked in, a sales woman was so kind and answered all our questions. They have a beautiful store, that was very clean and full of beautiful furniture to fit almost anyone’s needs. Very happy with our decision!

As soon as i walked in, i was greeted and asked what i was looking for by Charlie. Very friendly and very well known of their products and services. I will for sure to continue my business with Ashley Furniture based on my experience.

My sales person was great, she understood what I was looking for and help me to find what I was looking for.

My salesperson was Xavier Montoya and he was excellent. We walked all over that store several times trying to find "exactly what I wanted." He made some fabulous suggestions and I ended up getting just that- -- "exactly what I wanted." He is a very personable young man with a really good sense of humor and a lot of patience to help this old lady find her furniture. I have always shopped at Ashley's when I needed furniture. Most recently, where I lived in Dallas, Texas and I was pleased to see there was one in Albuquerque. Xavier is a real asset to this store. Thank you for a very pleasant experience.

I don't remember our sales guy's name but he was so patient we walked in I was not in a good mood so I said please can you just leave us be for a little bit until I find something then I'll come and find you he was not pushy he was understanding and really qualify for so much and he found us a couch that was even better than the one that we wanted the first time and it was on clearance awesome quality friendly Ashley's just an awesome place to get your stuff don't go to Aaron's or any of those places go to Ashley furniture you won't regret it.

Excelente atención al cliente. Gracias,!!

We had a horrible experience! We bought furniture that was in stock so we could get it delivered quickly, 5 days after purchase. Well the truck showed up today and 1 bed and a recliner was missing. (No heads up). We were told it was on back order. Our sales person Anthony assured us it was in stock and it all would be delivered on Wednesday ! My 84 year old parents will be waiting another 1-2 weeks for delivery. Promises made but not delivered!!!

Our sales rep, Rachael, was thorough in her explanation of the product and sales process. She is excellent.

Jason Jarvis was friendly. He answered all my questions well. The store was clean and welcoming. I liked it.

Love Ashley! Shopped three other furniture stores before Ashley. Ashley was the best in service and sale prices

The salesman was well informed, courteous and very polite and helpful I recommend Ashley’s for business

Our sales person Caesar G. did wonderful job, by giving us a good deal. Looking forward to have these new furniture delivered to our new home.

Excellent service in every way! Charlie is friendly, knowledgeable, and helpful in explaining every step in the process of my sale. I felt very comfortable and confident in my purchase today. I had been looking for a long time for a living room set like this one and am so happy with my purchase. Thanks so much, Charlie, and Ashley!

The process to pick-up your purchased items at warehouse could use review. You have to access the warehouse area by pushing a button and speaking with an individual who verifies your reason for being there. I felt like I was in prison. You are given instructions where to find your retrieve your purchased items. You back up to the ramp and wait. No contact with anyone to acknowledge your presence or working on getting your items. You just have to hope their contactless system works. You are instructed at beginning there is no need to exit your vehicle.

To be honest I didn’t have a very smooth experience with Ashley, I just purchased a set that I found there on clearance which was awesome it is a very nice set a couch and loveseat, well I was at first going to pick it up but it fell through so I tried to pay for their delivery and they said the problem is it’s a clearance item and I didn’t get my couches for over two weeks I was not happy and I still paid $139.00. For delivery. I feel that any item in that building deserves the same treatment no matter the cost. Thank you

Excellent, professional, quick delivery.

Rachael was wonderful!

Charlie has been helpful the 3 times I’ve been there

I've made several purchases at Ashley and I've always been happy but this was above and beyond what I expected. I went in looking for a mattress without any idea what the differences were and that's when Donica, their mattress specialist, saved me. She asked what benefits I wanted and helped me purchase the perfect one. She gave me service that was above 100% and I would highly recommend everyone buy their mattresses at Ashley. They've got the right atmosphere and staff making your purchasing easy and enjoyable.

Very good deals and sales rep is very accommodating

Immediate greeting. Alexa was an attentive salesperson who showed me around the showroom and answered all questions.

Jason was very helpful and helped me find exactly what I was looking for.

The salesman was great

Very good customer service. Beautiful furniture!

First off our sales person Cesar was awesome. No complaints about him. However we bought gold standard furniture in June. They deliver it and the drawers broken within less than 24 hours. We looked and seen that the people who delivered them didn’t properly assemble it. Screws were stripped out. So we made a claim they delivery parts 21 days later technician comes out. Tells us oh they sent the wrong parts I can’t fix it. Make another claim so they send us drawers this time. Drawers came in 7/10/2025 No handles to the drawers no sliders to the drawers also damaged to the new drawers that were sent. I’ve been calling trying to talk to someone helpful about our situation and all we get told is make a claim I’ve made 3 claims already nobody’s helping and still til this day I’m not able to use my $1,000+ gold standard dressers I purchased paid in full and nobody to help with situation. Mind you I bought the whole furniture set that cost $3683 and I’m not able to use it i made the purchase 4/23/2025. Ridiculous

I was pleased with how things went. Such a good sales person.

Very friendly and courteous, helped to find product not on display.thanks

Sayra was very professional and knowledgeable she made my furniture shopping experience very easy and enjoyable. Because of her customer service I bought living room and a bedroom suite.

Good customer service and knowledgeable sales staff.

Charlie was great! Listened to what we wanted and found it. Very knowledgeable and awesome customer service 👌

Taj was our sales person and he was very helpful and patient. We appreciate all his help. With his assistance we found the perfect mattress.

Cesar Gonzales was great. Very helpful in picking a dinette. Gave us space to talk very respectful and professional young man

The sales representative Christian St. John was awesome very kind and patient. Ashley Furniture great prices Would and will recommend this store to family and friends.

We just moved from Florida to Bernalillo. Chris Fischer was the Rep who assisted us. He was knowledgeable regarding the modular we purchased and comparisons with other brands. We appreciate his input regarding what we bought. Ashley would be at the top of our list for additional purchases we may make.

Jason was very knowledgeable and helped me select mattresses for my aging parents. He was very professional and helpful.

We shopped for and purchased a sectional couch. We were helped by Cesar Gonzales. He was very friendly, professional and knowledgeable. He made us feel comfortable. He was very patient and kind. We really enjoyed working with him.

Best experience yet, thanks Christian

The delivery guys were professional, clean and quick. One of the left couch arm had some damages, they had the dispatcher to give me a call right away with the quickest delivery option which worked perfectly with my schedule. The modular couch looks incredible and solid.

The sales representative was friendly and helpful. And there was plenty of furniture options to choose from.

Very helpful! I calls asking if Ashley had a certain end table we saw online in stock. An hour later, it was in our car and we were driving home.

Great customer service by my Salesman Richard. He was very knowledgeable and shared different options available to me. I would definitely recommend his. Great service Richard.

Very knowledgeable and helpful sales staff

Our sales person, Christopher Fischer was very helpful and had some great suggestions! He wasn’t pushy and very patient. We will be recommending Ashley as well as Christopher! Great experience!!

The staff were very friendly and easy to work with. They helped us in selecting our furniture and made the entire process easy and headache free.

The staff was very helpful. The process took longer than usual due to IT issues.

They call themself #1 jajajaja what a joke. Worse customer service i had every experice, i been buying from Ashley for 24 years and who ever is running that store now is doing an awful job. I pay for the furniture with my debit card, they lost the payment, never called me to tell me that, i had to call to find out what was happening with the delivery, thats how i find out that i still had a balance and that my payment was not showing. But good thing i got my receipt. 2 weeks later and 7 calls and 2 visit. They finally said the $$ was lock. What ever that means. They alway said ( i will call you tomorrow to give you an update after each call and visit) never did!!!! its been 3 weeks and no one has taken the time to explain what is going on and apologize. At this point as much as i like the furniture, I just want my $$ back and i want all of it. DO NOT EVER PAY THEM WITH YOUR DEBIT CARD. YOU WILL REGRET IT.

Easy delivery scheduling. Good delivery service.

Anastasia was so kind and helpful! She made a stressful experience fun.

TL;DR: Use the website instead of the store. I love my couch and my experience picking up with the warehouse was great. This review is for the store. UPDATE: It's been less than a year and my $2000 (lightly used) couch is already uncomfortable. The foam used in the cushions started sagging so that you sink in and can feel the ridges between each modular piece when you lay down. I would never purchase Ashley furniture again. I purchased a large sectional. When signing paperwork to complete the sale, I alerted the young man helping me that one of the pieces was incorrect. He insisted I was wrong and despite my protests and showing him photos on the website, he refused to change it. Instead, he told me I could open the box and check it when picking up at the warehouse and then refuse to take it no matter what the warehouse workers said if it was incorrect. The store manager was standing a few feet from us throughout this entire exchange and not only did he fail to intervene or verify the piece but he raised his eye brows when I insisted it was the wrong piece. I gave up and went home. The next morning, I drove all the way back to the store and asked for help correcting the order. A co-worked walked back with us and confirmed I was correct and we redid the paperwork. It took an hour and a half including travel time. No one apologized. One piece was on backorder from the warehouse and when I didn't get a call from them, I called customer service and found out he had entered the order incorrectly. Luckily, customer service fixed it quickly. While I was at the store, the guy helping me also tried to tell me that if I purchased insurance, I would get back any amount I did not use once it expired. I asked if that meant the money would go back to the my card and he said, "yes." I only found out asking questions at the end, in front of his boss, that the "money back" would be in store credit. In the future, I would go to the store and look around and then order online. I ended up paying the exact same amount doing self-pick up with a store purchase as I would have using delivery from the website despite being told I was getting a "special discount."

Lamar was awesome and very helpful. I had issues at another Furniture place Legacy Furniture, which I dont recommend. And he stepped in to help me find what i was looking for. The service at Ashley's was amazing. I highly recommend Ashley's Furniture

Have purchased all of our furniture needs at Ashley the past 17 years living room sets, bedroom furniture, dining room. Staff super friendly!

Heads up for Xavier he is a good sells person,if he wasn't we won't have bought the queen mat. We know he tryed hard to sell us another mattress, but it was upto the BOSS she said NO. What really counts is we had good night's SLEEP thanks to all, Xavier keep up the good work thanks.

I have bought all my furniture at Ashley and always will. Great place, great furniture, and knowledgable staff.

Very nince sales person.

Had a really great experience working with Sayra.

i bought a sofa and chair. Sales personnel helpful and knowledgeable. However, store's policy keeping cost of shipping until almost complete conclusion of sale seems very underhanded to me as prospective buyer. After I agreed to buy furniture was informed that $360 would be added for delivery fees. So alleged 20% sale discount wiped out by alleged delivery fees. I have never been charged anything like $360 for sofa and chair delivery from a furniture store. Very expensive and bad surprise. Very coincidental that 20% discount for alleged last day of sale very close to very high delivery fees.

Sales rep was awesome

Best customer service!! Thank you to Charlie Frye really knowledgeable, answered all my questions when asked, helped choose the best furniture. I would definitely go back to her when shopping at Ashley’s!!

Great attention from Charlie who is an expert in the mattress department. She profesionally got my needs covered, provided options, and finally answered all may questions with attention to details. I recommend this store for all your furniture needs.

Anna was very helpful and informative

DON’T BUY HERE. Bought a tempurpedic mattress and was told that I have a 90 day trial. Did not like the mattress because it is too hot. Went to return it because we were going to go back to the doctors choice. Was told that the mattress could only be exchanged for something of equal or greater value. Don’t ever buy from a company that doesn’t believe in their products enough to allow returns. The store manager Jason is very condescending to woman when he tries to explain policy. Basically told me they are too big of a company and they couldn’t do anything for me. That I don’t know how business works and if they accepted returns they would go out of business. He tried to act like I didn’t know anything when I told him Walmart, Costco, and Amazon are bigger businesses than they are and still accept returns and they still manage to stay open. We have bought a lot of furniture over the years from Ashley and we will never by from this company again. They need to actually get rid of everyone there because they are useless and can’t help you with anything. They should just have a cashier at the front the checks you out with a sign on the door that says All Sales Final. Other than that you have to call corporate anyways, so why the sales people? They could save a ton of money with online sales and a return policy.

Always great service

Good selection, prompt and courteous service.

Great experience!

Friendly, professional, knowledgeable, and not pushy. Good quality, good selection, good prices.