Ashley Store Gallup, NM

NEVER AGAIN. I should have read all of the negative reviews before shopping here. I could have saved a lot of money. I shopped at the Albuquerque store and ordered from the Farmington store so items could be delivered to Colorado. HUGE MISTAKE. I ordered a bed for my home-bound sister and her husband. The Albuquerque salesman was great and talked me into a Tempur-pedic adjustable bed for them. At the time of delivery, my sister knew immediately that the bed was not going to work for them. Her husband slid off of the bed and fell to the floor. He has a lot of physical limitations (the reason for getting the adjustable bed). After calling the fire department to help get him up, he tried it again, and we had to call the fire department again that day. We immediately called Ashley Furniture and told them that the bed was not going to work for them, and they insisted that we had to sleep on the bed for 30 days before they could refund our money or exchange the mattress. We explained that the bed was stored in a different room and would not be used. They would not be sleeping on it at all. This didn't matter to them. We waited the 30 days and then tried to get a refund. Ha Ha that was a joke. First not being to get thru on the phone, no returned calls, etc. I kept getting the same information from everyone at Corporate, Customer Service, and the Albuquerque store. I was told by all that each store is Franchised and has a different owner, and that each store makes their own policies. The store manager was no help at all and said they policy is NO RETURNS. They wouldn't even offer a store credit to exchange for something else. Their answer was you bought it, it's yours. I am terribly disappointed that I will NEVER SHOP THERE AGAIN. I hope the owner reads this because their identity is being protected by the manager.

I ordered furniture back in February 2021 with a hopeful delivery date of April. I have been given every excuse in the book as to why it is July and still no furniture. When I have called for the past few months to inquire about delivery my date keeps getting further away. However, I was excited to hear my furniture would be delivered July 29th, 2021. When the delivery team arrived to my home, I was less than impressed when they informed me only half of my sectional was being delivered. Well played Ashley Home Store, well played. If I had one piece of advice for fellow furniture buyers, DON'T! Please do not purchase anything from this chain!! Ashley's HomeStore is only looking to make a quick sale without any desire to try to make sure there is ANY customer satisfaction. PLEASE SAVE YOURSELF THE HASSLE! Needless to say, I am out money and without furniture waiting until Ashley Home Store decides they are good and ready to refund my hard earned money... I have called on 4 separate occasions to finally be "allowed" to cancel my order. I have been lied to at every turn. I have been told they were going to expedite the refund and to keep an eye out for the money in my bank within 24 hours. After the 24 hrs. was up, I called a second time only to be told that refunds are never "expedited"... what type of company is Ashley's HomeStore? If their employees are lying to get customers off the phone, just imagine the integrity of the higher-ups... This company has zero concept of honesty, or what it means to conduct business in a dignified manner. PLEASE, PLEASE RESEARCH THIS COMPANY BEFORE PURCHASING ANYTHING FROM THEM! 0/10 WOULD NOT RECOMMEND.

do not ever buy from ashley furniture home store. i bought a couch and bed in february. 1. they neglected to tell me that they make the furniture as the oders come in. 2. they messed with my order the whole time, taking things on and off. 3. then they broke someone elses furniture and gave them mine. 4. they dont make the furniture in a timely matter. they told me my bed will be ready in september... 4. they change my delivery date three times. 4. my sales consult tink odered the wrong piece to my couch sectional. they were not what i picked out in the store.

do not ever buy from ashley furniture home store. i bought a couch and bed in february. 1. they neglected to tell me that they make the furniture as the oders come in. 2. they messed with my order the whole time, taking things on and off. 3. then they broke someone elses furniture and gave them mine. 4. they dont make the furniture in a timely matter. they told me my bed will be ready in september... 4. they change my delivery date three times. 4. my sales consult tink odered the wrong piece to my couch sectional. they were not what i picked out in the store.

From 2017 to 2019, this place has gone from great to the worst. Company transition came about in late 2019, and into 2020. It isn't what it use to be, as many started to walk out from working with the company, and customers started to see a drastic change. The company is more with a focus on upper personnel payout, and the sales floor personnel are the least considered. A sales representative will not be able to sustain a $100,000 in sales for the year, as indicated on the site. To many variables which includes customer count that is used in favor or against you, commission changes, on-line sales percentages, answer in-calls, required sales per week and monthly, mattress sales, financing customers, and sad to say, delayed and cancelled deliveries. The company has provided an Ipad Format System that was to make things easier, but it also provides complications, as a higher demand is now placed on sales representative. Plus, it now provides a hand radio communication system for inner contact. Lots of training that is done at your expense, not good!Look at company reviews...Look at employee reviews...Look at customer reviews...

The whole company is a sham. They have one goal... money. The showroom is nice and the sales personnel are well trained in the art if manipulation. Once they have the money there is no call back, no communication... just empty promises. Whether it's the store, the call center, the FB chat, or the special complaints page... nothing helps.

The whole company is a sham. They have one goal... money. The showroom is nice and the sales personnel are well trained in the art if manipulation. Once they have the money there is no call back, no communication... just empty promises. Whether it's the store, the call center, the FB chat, or the special complaints page... nothing helps.

Awful! Awful customer service, been told lie after lie and still no furniture to show for. Paid $2500 to wait for furniture for over three months and still no furniture. They were quick to take my money, but nothing to show for. I will not but from then again

Awful! Awful customer service, been told lie after lie and still no furniture to show for. Paid $2500 to wait for furniture for over three months and still no furniture. They were quick to take my money, but nothing to show for. I will not but from then again

I went there twice to purchase a dinner table. I was never greeted or helped.

If your looking for friendly and helpful service! look no further, you've found it. The sales people greeted me as soon as I walked in, and answered all my questions. The furniture is so beautiful, and i love the show room set up. It really helped me make the perfect selection for my home and family. One more thing I will say, is you will not feel pressured into buying anything. No commission breath sales people there stalking you through the store. I sure will go back to purchase more furniture.

Ashley homestore is my go to furniture store in Gallup. After being denied credit at several different furniture store they were able to get me approved. I found a sectional I absolutely loved and I was able to take it home with me the same day. They are very professional and the experience I had was great from start to finish. I would recommend anyone to give this store a try first before going anywhere else. WHAT A BEAUTIFUL STORE !!

DO NOT BUY FROM HERE!! We bought a sectional couch June 6, 2020, 3 months later we have nothing still, not even a delivery date! The manager in Farmington is racist and will not help you or acknowledge you unless you are her same race. Twice she has acted like I'm not there. Terrible customer service in the store and if you try to call, you will not get an answer. Ive tried the coorporate number, same thing! I sat on hold over an hour several times and no one ever answers! No one has answers, no one cares! Well maybe just Jaime, he is overworked and trying to do all that he can but no one else there seems to help him or help anyone! I went in person today to get a refund and ofcourse the person that handles that wasn't there so I have to wait for a call back...I'm sure I will never get it and i will have to go down there again! Seriously, dont go here!!!

Their employee Corey, has cost Ashley any future business and telling me that furnither is sold "as is" after I reported it was missing hardware to assemble. Corey would not even have the table assembled before I picked it up. Always an issue dealing with them. Corey will not take messages and is a real jerk. Bad place to deal with even after buying a house full of furniture. Avoid, especially the asshat Corey.

Ashley will not get any mone of my business. The final straw was their employee Corey telling me that the furniture was sold as is even after I told him the problem was missing hardware and could not be put together. They just brought out a box and put in my truck. This Corey punk has cost them any future business.

Do not buy their cheap furniture! We paid $1600 for a couch and a month later it started piling terribly. The store won't stand behind their products. Why on earth would you sell a couch with fabric that will do that so quickly?? Our couch looks hideous and we are out the $1600. They basically said sorry that's too bad but we can't help you. Terrible business!!!!!

Do not buy their cheap furniture! We paid $1600 for a couch and a month later it started piling terribly. The store won't stand behind their products. Why on earth would you sell a couch with fabric that will do that so quickly?? Our couch looks hideous and we are out the $1600. They basically said sorry that's too bad but we can't help you. Terrible business!!!!!

Love their furniture but they need to work on getting their furnitures to their customers sooner. I order a sofa and a dinning set the first week of March and I’m still waiting on it! 😡😡😡 And can I mention that I paid for both furniture in full prices.

The store is beautiful!! Staff was very friend and knowledgeable! I love our new sectional! Yay finally a real furniture store in Gallup! Thank you ashley crew!

We went in to the Farmington store and was shopping for recliners. They had a great selection we picked the ones we wanted and started the paperwork. First was really shocked they charge a 150.00 delivery fee, and the soonest they could deliver was 10 days from the time we bought the chairs. So when it was a couple of days before delivery I kept trying to call the store because they never called me to confirm delivery. I was on hold for over 3 hours total, no one would answer the phone. So I drove to the store and all they could give me was excuses. We were not put on the delivery schedule and would be another week. Worst customer service ever, they lie to you to get the sale, and then deny they told you the delivery would be a certain day. Trust me they have excuses for every thing, refund takes 7 to 10 days it has to come from Canada. Really I didn't pay for it in Canada. We have bought a lot of items at this store but will never get any more of our business.

I would like to update my review as the local Ashley HomeStore customer care reached out to me after my review. They were more than happy to fix my couch. I received my fixed couch today and I could not be happier! If you have an issue with your protection plan I would recommend contacting them :)

Brandi is awesome, and will do everything she can to find you what you want... the downside to this store is that it seems like actually getting your purchase takes awhile... but I am not sure where the warehouse is located so that may be the reason.