Ashley Store | Hobbs, NM 88240

Randy was very helpful. He made the whole process a breeze…..

We have made all of our furniture purchases at Ashley Furniture. The quality is top notch and the prices are fantastic! We love dealing with Randy, he is a no pressure salesperson and is so friendly and knowledgeable of all the products he sells.

(Translated by Google) Very good service from the saleswoman and the manager. (Original) Muy buen servicio por parte de la vendedora y el gerente manager.

It was great I’m very indecisive and my husband didn’t help the situation but they were patient and willing to adjust what we needed and moved furniture around for me to visualize

Loved the ladies helping! Everything was easy and fast

Cynthia, the saleswoman was awesome and Omar was very helpful. Our experience with Ashley and Hobbs was awesome.

Randy and Omar from Ashley Store - Hobbs made such an easy going and sooth experience. They answered any question I had and helped me as much as possible. I highly recommend this store for any furniture needs!

I'm very disappointed. I was told delivery would be on Tuesday. That's the only reason I purchased the bed. Now it's not going to be delivered when promised. It's for my bed ridden grandmother. I believe I was lied to so they could make the sale because I was paying cash. I feel very taken advantage of!

I got charged twice for my purchase and wasn't refunded for the first charge

(Translated by Google) Excellent service, the girl who attended to us was very kind, very patient. I will definitely return to the store!! (Original) Excelente atención,muy amable la chica que nos atendió mucha paciencia.Definitivamente regreso a la tienda!!

Amazing experience! Valerie was very informative and knowledgeable!

Randy was a great sales associate that help me and was very knowledgeable. He made our experience at Ashley store very easy and great.

Store was very clean and Andrea was very helpful with my purchase

Excellent customer service and a very smooth experience overall. Alexis the sales representative answered all of our questions and made us feel welcome.

I went in to look for some living room furniture and was indecisive about two sets. Randy helped me so much!!! He was very patient and oh so kind!! I felt bad for going back and forth on which set to purchase but it was all due to measurements. He would give me time to think or look for other sets and showed me different options and explained everything with DETAIL!!! (Pricing, Discounts, etc) He was so sweet! I had a wonderful experience with him!

Awsome! Omar flores was a nice guy, he he

(Translated by Google) They are very kind and helped me with whatever I needed. (Original) Son muy amables y me ayudaron en lo que necesite.

Lexx Puentes helped me and was so professional and made the sale super smooth. I recommend her 100% and will definitely come back to make more purchases personally with her. Great customer service!

Excellent service provided by Cynthia Saenz. Thank you Cynthia for all your help!!

Great customer service from lexx!

Alexis puentes did an AMAZING job on my order!! Had my order within a week of ordering and worked amazingly on pricing!!! I w definitely recommend her to anybody!!!

Great help as soon as we walked into the store. We are very satisfied with Dee’s assistance in purchasing our furniture.

My experience with Ashley was very pleasant. The sales clerk was very helpful and professional when assisting me. They had what I was looking for and the color of the product that I preferred. I was very pleased when I left the store.

Very very good

we were in and out w/ the help from lexy!

Ask for Lexi - she is the Best!!

Enjoyed my experience. She worked well with me to ensure I got what I needed.

Our sales man, Randy, gave us an excellent treat and explained everything in detail to us. Thanks Ashley and Randy

Lexx was great. She greeted me when I entered and let me browse a bit when I said I was just looking without hovering over me. When I was ready, she was able to show me the bed I came in for and verified a good delivery date. The whole process was smooth and quick.

A little disappointed. I got home and looked on line prices were much cheaper. I called the sales person she said they do price match but I have to wait till friday to talk to manager. So will be calling Manager Friday and hope it gets fixed.

Really good experience, probably the best

Great and Friendly- we went in for pillows and walked out with a whole temperpedic bed lol Zee was helpful friendly and courteous- it has been a few years since we bought new mattresses and she was helpful and patient through the entire process. The demo she provided was the selling point!!! Thank you

Cynthia was very helpful and professional in helping us get our table

I give Ashley 5 stars

Great information & friendly experience

We had a great experience. It was quick and easy.

The salesperson was very knowledgeable, courteous and efficient.

Excellent customer service

(Translated by Google) Great place to shop, the service is very good! Omar is a great sales person! (Original) Grandioso lugar para comprar la atención es muy buena ! Omar es una gran persona en ventas !

Great experience

Excellent customer service, was in and out in matter of time! Highly recommend

Cynthia was very helpful, finding what I wanted. Thank you...😁

(Translated by Google) The prices are ridiculously expensive for low quality furniture. (Original) Los precios son ridículamente caros para muebles de baja calidad.

Very good service, great price , pleasant experience

Randy was very helpful and very attentive without being pushy. Excellent customer service.

Our sales person was very nice and equally helpful. She was knowledgeable. I am a return customer and will continue to be in the future.

Randy was exceptional. Truly a great salesman. He made sure I knew ALL of my options and really made sure I was taken care of.

Cynthia was so helpful, kind, patient and overall amazing.

Ashley furniture store has good customer service and the store clerks are very welcoming and they are very helpful and friendly. I will recommend to family and friends.

Our sales associate who assisted us, although new to the floor was very kind, friendly, knowledgeable, prompt and extremely helpful!! She made our transaction quickly and smooth.

Really friendly and helpful got me my dream couch

Randy was so helpful! He made our experience great! Looking forward to sitting on my new couches!

We went looking for a sofa. We quickly found one and the checkout process went very quickly.

Randy is one the best guys to deal with his no hassle approach is really what me and wife enjoy and gets us great prices every time

Staff very friendly. Great!!!

Disappointed in the service we received. What we ordered was not what showed up at my parents house. Ashley’s store did not resolve the mistake they made so we refused the delivery based on how they handled the situation. Will not use them again or recommend their stores.

👍🏻👍🏻

Randy has been our Salesman for many years in your Hobbs store and he is one of the reasons we keep coming back

Great customer service! Will shop there again!

Had an issue but Jenny & Omar fixed me up! We got a great deal and love our sets!!

(Translated by Google) Very kind and attentive!!! (Original) Muy amables y atentos!!!

We just happened in there by chance. We found everything we were looking for and more. Cynthia was fabulous and the manager Omar checked on us twice during our visit. We left with new furniture and happy. This was the 5th furniture store I had been to. Cynthia went above and beyond to make sure we got exactly what we wanted on our terms. Fabulous place and people.

They told us one day for delivery and a few hours later I get a call for someone telling me that have no clue when they will deliver it to us

This place has amazing staff Omar the store manager was absolutely 100 percent professional and understanding of what I wanted and what I needed got me in and out

Randy was awesome!

Excellent customer service and support throughout our experience!

(Translated by Google) Brin very well served (Original) Brin mui bien atendían

Good ,helpful employees

The manager of the store was very helpful and helped us nake our decision. He helped us better understand the processes.

So friendly and nice.. very helpful.. The girl who waited on us was great. The manager dropped by a couple time just to say hi and help a bit…Loved our visit…

(Translated by Google) Excellent attention, thank you very much (Original) Excelente Atencion ,muchas gracias

(Translated by Google) Excellent service and attention very satisfied with the kindness (Original) Exelente servicio y atención muy conforme con la amabilidad

Not pushy, gave us quotes on everything to let my husband and I discuss if it was something we wanted to procede.

They were all very nice and helped us get the best price.

It was a nice experience. The person who assisted me was very knowledgeable about the products and answered all my questions. Her service was excellent.

Amazing customer service

Very nice experienced staff. Dre was exceptionally helpful. Nice experience!

I went to Ashleys browsing, thinking the process would take a a trip or two to complete. Zulema however made my life easy! She was thorough, helpful, kind, and made sure I knew all my options. The manager Drea was also very nice and polite! 10/10 experience.

Very professional transaction went smooth

(Translated by Google) They serve very friendly (Original) Atienden muy amable

Very friendly staff

(Translated by Google) The items that I bought have faired to me (Original) Los artículos que e comprado me an justado

Spent 2 1/2 hours in the store left. Very disappointed.

Thank you Omar! I appreciate it very much

(Translated by Google) They treated us excellent with a lot of professionalism by the saleswoman Zulema. We will make our purchases in that store again without a doubt. An excellent experience. (Original) Nos trataron excelente con mucha profesionalidad por parte de la vendedora Zulema. Volveremos hacer nuestras compras en esa tienda sin duda alguna. Una excelente experiencia.

Zulema was such a great help with selecting furniture.

We bought a bedroom suit from Ashley. The one recieved was total different color than the one in the store. They said the sun must have faded the one in the store. We actually took a piece of furniture up there and showed them it wasn't even the same color. I watched one of the managers roll her eyes at my husband when he turned his back. Just showed how much they Respect their customers!! Then after multiple phone calls from us it was apparent this problem was not going to be resolved by Ashley. We stained the furniture ourselves after spending $1000's on a new bedroom set. I sure wish the old owners were there. The new owners will not stand behind their products!!

Customer service was top notch on this visit. Salesperson was very friendly, knowledgeable, and had patience with my indecisiveness. Hope the delivery process goes just as well.

Nice professional prompt service. Overall great experience.

Ashley Furniture in Hobbs, NM is a great place to buy furniture and Randy, our salesman, was fantastic! He answered all our questions without being the pushy sales person. Please give Randy and Ashley Furniture a chance to earn your business. We bought a power love seat and love it.

(Translated by Google) They were very kind and very attentive (Original) Fueron muy amables y muy atentos

(Translated by Google) All good. Thank you (Original) Todo bien. Gracias

Absolutely wonderful experience. Everything was great and we got exactly what we wanted! I cannot wait to get our furniture in.

Zulema Ortega helped me with my order she did an amazing job!!

Everything was so good

Fast courteous

Great service! Thank you for everything Dre!

Didn't care for the manager due to his tone when responding about a question about price matching. But Randy made the experience delightful, fun, and exciting. I did purchase due to his service. Id also like to add I purchased May 1st and delivery will be made May 4th!!!! I Will definitely be returning to Randy for my next bedroom purchase.

Well accommodating.

With my wife recently out of surgery and my father in law out of hospital we were looking for comfy recliners for both.. Our sales rep was so understanding and didn't make us feel rushed being that my family was moving throughout the store like turtles.. She made us feel very welcoming and comfortable we will definitely be going back to this specific location when we order for our new home soon! ❤️

(Translated by Google) Excellent attention, very fast the whole process (Original) Excelente atención,muy rápido todo el proceso

I love the customer service and the help they gave us.

Randy is a great guy. Great service and very transparent.

(Translated by Google) Very good (Original) Muy bien

Our sales representative was very patient with us. Once we found what we wanted the manager and sale representative helped us get qualified. There was no stress and they worked with us. We will definitely be going back in the future.

Meagan was a great help with my over the phone order!

Cynthia was so amazing! Not pushy like most people usually are at this business! We just had a great experience!

So excited for my new mattress

(Translated by Google) We weigh in delivering complete orders. Almost three years ago I bought a set of armchairs and they were missing a piece. I called many times and they always called me to resolve and they never called me. Now they leave that a long time has passed and they can no longer ASER anything. (Original) Pesimos en entregar las órdenes completas.ase casi tres años compré un juego de sillones y les faltaba una pieza llame muchas veces y siempre quedaban en llamarme para resolver y nunca me llamaban.ahora salen que ya pasó mucho tiempo y ya no pueden ASER nada.

Everything was good

Huge selection and a great sales staff. They were more than helpful in ensuring our satisfaction.

(Translated by Google) Very good service, the best furniture and mattress store (Original) Muy buena atención , la mejor tienda de muebles y colchones

Randy was amazing. Found the perfect couch and ottoman for my new place.

We had a very good experience with Gilbert. He is very knowledgeable and explained all of the different things on the items in the store. Very friendly staff and felt very comfortable in the store.

Had refund approved January 30. February 18 still waiting for my $1,000. Unacceptable. Customers shouldn’t have to wait so long for refunds To Owner: refund not started on 1/30/23 by Hobbs. Now I still have to wait 7-10 days. again unacceptable. Go shop in Lubbock.

Randy did a great job taking care of us and helping us was very patient did a great job in explaining things to us as well

(Translated by Google) Excellent service (Original) Excelente servicio

Randy S was a very good sales person.

I am so disappointed that I haven’t gotten a response from anyone on fixing my merchandise I purchased! I really wish someone would answer and assist me

Very considerate staff. I didn’t feel pressured at all.

*Warning* Do Not Shop Here I recently purchased a couch and chair from this location using their Genesis Credit service. I was approved for $2000 in credit with differed interest which I was told that meant my interest would start immediately, which I was fine with. After picking out the couch and chair that fit within the amount I was approved for, I was brought a piece of paper that had 6 different payment plans. I ended up choosing the payment plan that was going to be $59/mo for 1.5 years. After signing the contract the sales rep then told me “oohhh I forgot you are differed interest, that paper and payment plant you selected doesn’t mean anything. Your payment might just be a little higher than what we selected.” Well my first bill showed up saying I owe $100/mo for 3 years. That is double the price for twice as long! So after speaking with the store manager her response was “it was explained to you that you were differed interest, there’s nothing I can do” and I explained to her that all I was told, prior to signing the contract, was that my interest would accrue immediately, there wouldn’t be any “same as cash” grace period and that nothing was mentioned about my payment being hire or for a longer time frame than we had discussed. I then told the store manager that due to the misleading on their behalf, I would like to return my furniture at which point the store manager said they do not do returns. This team is a bunch of thieves! They knew full well what they were doing the entire time! I have reported this incident to the Better Business Bureau. STEER CLEAR!

Gilbert our salesperson at the Hobbs, New Mexico store was very knowledgeable and helpful. I would shop there again.

Super friendly … knowledgeable…. Helpful…

Carson, Alyssa and Omar are top notch. Very professional

Excellent customer service

(Translated by Google) Very good service excellent kindness 👌 (Original) Muy buen servicio amabilidad excelente 👌

Very helpful and nice!

Awesome Staff!! Great Experience!!

Terrible, they always make me wait longer than agreed and come up with silly excuses

We are repeat customers to Randy in Hobbs. He’s direct, to the point & has integrity. He does not pressure his customers as so many do. We will be back for a bed soon. Thanks Randy!

Had a great experience. Found exactly what I needed. Highly recommend!

Very helpful and patient

Zulema did amazing work in helping my family in finding a new dining table. We were wanting to shop around before making a final decision and ultimately Zulema’s help made our decision easy. She stepped us through the entire way in the products we were getting and answered every question we had. And let’s be honest, Ashley’s has a horrible track record with delivering but with us being close to one of their warehouses we were able to pick up our furniture within a few days since they had in stock! So no delivery fees or assembly fees! Thanks Zulema for all your help!

I could not have had a better experience! Gilbert was the best sales representative I’ve ever had at Ashley’s. There was no pushy sales tactic. He was friendly and just checked in on us a couple of times and answered any questions we had. Omar, the store manager was incredible as well, he checked in a couple of times and was just as friendly and kind as Gilbert. It was very refreshing!

I purchased a headboard and paid $100 for “white glove” service when they delivered it. Well, I wasn’t aware that I needed to purchase the hardware to put it together. Never mentioned. So when they get here they can’t attach the headboard to the frame. Ok - I’ll even give them the benefit of the doubt and say I should have known this obscure piece of information. BUT - they proceeded to take the headboard and put it in front of the closet and place the LED light hookups in a box on the dresser. Then they just left. And Ashley’s is refusing to refund my money because they’re going to send someone by to “fix it” in a few days. As though I could leave a headboard that can fall on people just leaned against a closet I need to get into. 🤦🏼‍♀️

Sales person was knowledgeable and no pressure. She answered my questions. It was a good experience

(Translated by Google) Customer service is very friendly (Original) El servicio al cliente es muy amable

Gilbert was a delight to work with very pleasurable, knowledgeable in his products. I didn't feel pressured he let me have space to look around and take my time. He is valuable as your employee. He most definitely deserves recognition and more. 😊

My sales rep Cynthia at the Ashley’s in Hobbs New Mexico was absolutely outstanding! Showed sincere interest in what I was looking for my new home and patiently assisted me as I walked around their showroom. Once I saw what I needed, she quickly set up my account and loaded up the furniture I desired and gave me the price tag of what I needed after we reviewed everything. This was unexpectedly amazing assistance and service! Her 5 years serving customers with Ashley’s is evident! Thank you so much Cynthia!!

Bad experience!! Took almost 2 years to finally receive a items purchased!!! Will. Ever set foot at any Ashley store

My recliner had two of the same arms, now I have to wait another couple of weeks or months for it. The guys did a good job bringing my furniture in.

It was good.

This is an update for my previous three star review. Ashley is now a one star. Still have not been contacted by their tech to fix a broken door on the media cabinet delivered three week ago. Contacted the customer service department and they said a ticket was created. I, apparently, am not important enough for them to at least give me the courtesy of a phone call. Plus, the other half of my furniture has been delayed for delivery until July. I can cancel the order but it will cost a 10% fee. Do not use Ashley for your furniture needs. Order it online through Amazon. They have better connections for shipping than Ashley. You may need to do some assembly but it is less expensive and faster. That is how I have furnished other rooms in the house. If I could give Ashley less than one star I would.

Placed order on Friday and payed said I had 3 days to pick up items. No biggie came back Saturday and said they can not release my furniture because they’re financing department has a hod on it which this was payed for on the spot. Asked what was going on and nobody could give me a answer ask what happens if they can’t release it by my 3 day mark was told by Erica the “manager” I’ll cancel the order

Excellent customer service!

The delivery guys were good, but one of the pieces was damaged. I requested a tech to fix the damaged door on the media cabinet. It has been a week and nobody from Ashley has reached out to me. I tried calling the local store and was put on hold forever. I called the 800 number and they told me to call the local store. Very frustrating!

Randy Schroeder is the best!!!

Very helpful. Everyone there is willing to help you the best they can. Great offers.

It took a long time for me to make up my mind but Randy was very patient and helpful and I appreciated that very much.

Randy did a great job-helpful and knowledgeable.

Gilbert made my purchase very informed. He spent time this afternoon going over different ouption to help me made a choice. Thanks to Gilbert for you help and kindness.

Very bad service they dont give your furniture together and takes months to deliver Edit, its been about 3 months or more and i still dont get my order TOTALLY DO NOT RECOMMEND BUYING FROM HERE AND WILL NOT BUY AGAIN Edit, finally got my order after like 6 months!! The delivery was horrible the staff was very mean and knocked on the door with my babys chair that was next to the door!! Very disappointed on this store and staff

Great customer services

Dre was extremely helpful in helping find the right bed and bedroom set, if you in the need, go see her!

Absolutely the worst experience I have ever had dealing with any business my entire life. Placed furniture order in January 2021. In February 2022 was finally able to convince the store in Hobbs NM to cancel the remainder of my order since we still had not received it. When we originally purchased the furniture we used their 0% interest 12 month financing program. In addition to the 0% interest a free tv was included in their promotion. I was told that the TV could not be delivered until I had received all the furniture. (ha ha). As I agreed, I paid the original order in full within the 12 months timeline. To whomever the problem solver is at Ashley Furniture- My third ticket number is 601943. Please send me my $2544.28. plus interest. Thank you. p.s. one star because it does not allow a zero.

(Translated by Google) They sold me a mattress on "sale" that according to $600 they reduced it to $299 and later I realized that on the website it is $199. Bad service (Original) Me vendieron un colchón en “oferta” que según de $600 lo rebajaron a $299 y después me di cuenta de que en el sitio web cuesta $199. Mal servicio

This was my first time shopping at Ashley furniture and it was a wonderful experience because of Dre, and Hector Navarette. Hector was exceptional, very kind, advantageous, a very hard worker, very knowledgeable, and very, very patient , this guy was all over the place, back and forth, here and there, just a wonderful salesman, we couldn’t make up our minds, we needed a tape measure, he went and got it, we needed sofas plugged in, he went and found a battery pack and made sofas recline, he could tell we were thirsty and there was, Hector bringing us water, I think I sat on almost every sofa and recliner there was, I changed my mind a 100 times but it didn’t bother Hector he just smiled and gave us our time and space to make decisions, we ended up purchasing two power recliners and a plush sofa, and Hector matched the online prices and gave us a discount, can you believe that, I walked out of Ashley feeling like I got an awesome deal. I would encourage my family and friends to go and shop at Ashley Furniture. Thank you Hector and Dre

Got a pretty good deal. Very helpful staff

Love this place

They lied about when its available, where it was coming from apparently the staff doesn't know anything

Mr. Randy was very helpful and polite. Greeted us right from the start. Made sure we knew of any promotions happening. He made sure to ask for our names and memorize them and gave us a little information right from the start and then proceeded to let us roam the show room. When approached he was very polite, gave me his full attention and answered every question carefully. Mr. Randy always makes us feel at home. Omar came by later through the visit and introduced himself and helped negotiate the prices a little. Very pleased with these two men. Thank you!

(Translated by Google) Excellent I like it a lot (Original) Excelente me gusta mucho

Everything was amazing! Cynthia did a good job!

Cynthia Saenz did a great job keeping me in the store with great service and her can do attitude. Even though I was ready to walk out she went above and beyond to help me find what I was looking for. I walked away with a lift chair that I had been searching for all afternoon and at a great price to boot. First time in the store ever. Heard all of the horror stories that kept me away but was pleasantly surprised by their inventory, prices and store cleanliness. Wasn't pressured into buying but Cynthia gained a customer. Fast, friendly and efficient will always be a lasting impression in my thoughts about this store. Thanks again for your willingness to help me out, Ms Cynthia.

(Translated by Google) Good deal just a little late credit procedures (Original) Buen trato solo un poco tardados los trámites de crédito

Dre and Omar were amazing!! They didn’t rush us & never pressured us. They left us alone and would make their rounds around the store to check on us. Both kept telling us “only if you love it”.

The guy was nice was not pushing us to just buy he wanted us to look around and was very smart and actually help up with the bed frame and the power base thanks Gilbert ramirez so being patient with us

I purchased several furniture pieces from Ashley Furniture. The queen bed which I purchased for my bedroom had the footboard break and the entire bed collapsed. I have been calling Ashley Furniture customer service since it is still under warranty for over a month now trying to get a technician out to my house to fix it with no luck. Every time I call, which has been more than 10 times now, someone tells me a technician will be in touch within 48 hours and one customer service representative even told me a service technician was scheduled to come today but no one ever came or called. My bench to my vanity also snapped a leg this morning and my bed has many chips where the bed collapsed and my son’s dresser also has a large chip in it. It is incredibly frustrating how many times I have tried to get a technician here to fix these issues, all of the furniture pieces are still under warranty, but because of the lack of customer service I doubt I will ever purchase from Ashley Furniture ever again. The furniture is cheap, will take forever to come in once ordered and will break or fall apart after just a few months. Update on this issue: The manager is refusing to fix the footboard to my bed even though have purchased over $10,000 worth of furniture from Ashley over the last 5 years and despite purchasing the Purple Cow protection for all my furniture which is seemingly useless. I will never purchase from Ashley Furniture ever again. They do not care about their customers at all and have poor quality and customer service.

Zulema Ortega was very helpful & knowledgeable! She was welcoming & Made our buying experience very comfortable! Very happy customers! Steven & Arlene ☺️

Against many people's advice, I still went to Ashleys to buy couches. Was told I'd receive them 4-6 weeks from purchase date.... 12 weeks later, still nothing and every time I call, they add more weeks to it. Will never go back to Ashley's again!

Excellent customer service. Cynthia was very professional and courteous. Very knowledgeable about the furniture she was showing us. Ashley Furniture is lucky to have Cynthia as a sales person. Knowledgeable, courteous, very helpful

It's already been at least 7 months since we've yet to receive our furniture. Every time we call, the date is pushed up. This is very ridiculous and I do not reccomend buying from here.

Gilbert and Cynthia were awesome! We have been wanting a new mattress for some time. They helped us decide what was better for us. No pressure and so many options. We invested in better quality of life by purchasing a temper pedic mattress and a new bedroom set. Gilbert and Cynthia helped us take advantage of the black Friday promotions. Great savings!

(Translated by Google) Excellent service, a lot of professionalism and kindness of the sellers, they make you feel as if you were part of them, thank you very much (Original) Exelente servicio, mucho profecionalismo y amabilidad de los vendedores, te hacen sentir como si funeras parte de ellos, mil gracias

Very helpful people, good service!

Great service ! so many beautiful n great options

We came in to Ashley’s to look for a bed and we received the most beautiful customer service from Gilbert. He went above and beyond like we have never experienced. He was very knowledgeable and professional. Definitely coming back to see him in Hobbs. I was in the area visiting from Arlington Tx.

Gilbert was great. No pressure, no rush

Ordered furniture in March, was able to cancel my 2,000 after contacting someone from another branch (Hobbs refused refunds) 5 months after not receiving my furniture. Refund should take between 4-6 weeks, now at 8 weeks they have the refund processed in their system, they just don't know where the check is. Ordered here because my mom recieved her furniture in 3 weeks. I recieved various other pieces within a month of the initial order. However waiting on the couches and refund method has already reached the 9 month mark all together. I will definitely go to walmart or big lots where they don't advertise furniture they no longer have at a warehouse.

We were greeted at the door, explained a few promotions going on, asked what we were looking for and explained the ordering process if they didn’t have what we wanted on the floor. Randy was our sales man. He gave us some space and let us decide! He was so very helpful and informative on the whole process! While we waited on paperwork Gilbert gave us a tutorial of the bed technology and we fell in love with it! Although we decided to wait on that purchase he was very friendly and explained our options for when we do decide to buy. Very personable guys, and probably our best furniture buying experience!!!

The overall hospitality and assistance of the staff was absolutely amazing. The manager was very kind in answering all our concerns and point us in the right direction towards our purchase with great promotion/discount options. Stellar customer care!

Our in store experience was great. Cory was very helpful.

Randy was great and helpful. Definitely great customer service.

Went to Ashleys looking to buy a mattress, my sales person was Jessica Sanchez, very nice lady I'm very pleased with her, by the time I went back to the office to sign paperwork, she had everything ready.

This was the best buying experience ever. I bought the Ashley Warnerton recliner, sofa and loveseat. All are dual power so no electric cords to trip over or worry about toddlers messing with. My sales person was Zulema and was so helpful. I am so extremely happy with this furniture. I am a chiropractor and I have recommended beds to help bad backs for years saying we spend 1/3 of our lives in them. I totally missed the boat on furniture. You will spend probably 1/3 of your life sitting or reclining in your home and I think now after sitting in the Warnerton furniture I am convinced the furniture you sit in may just have more of an effect good or bad on your spine than your bed. This is to me the most spine supportive furniture I have ever experienced. Thank you Ashley Furniture!!

Excellent service! Our sales rep was Randy and there was no pressure and we were able to make a very informed decision thanks to him! We will ask for him every time thanks to his great customer service and honesty!

(Translated by Google) The service that Gilbert gave me made me feel confident about the purchase, any questions I had he solved without a problem, he is very patient since my English is not very good, excellent service! (Original) El servicio que me brindó Gilbert me hizo sentirme seguro de la compra, cualquier duda que tenia me la resolvió sin problema, es muy paciente puesto que mi inglés no es muy bueno, excelente servicio!

Went in on March 25 ordered two bedroom sets. The sales lady was an amazing but here we are 5 months later and no furniture. We were told that are furniture would be in at the beginning of June after weeks of calling, I had given up. We then received a phone call from them stating we would get our furniture end of August or beginning of September. Let’s see what happens. I recommend if your in need of your furniture soon this is not the place to purchase. I will never buy from this place again. I wish I could give them a negative star. So disappointed in this whole situation!!! So an update: WE HAVE NO FURNITURE! It’s been almost 7 1/2 months date of purchase. I have been giving the run around. With different stories and lies of what happened with our furniture. The number provided by the owner and email address don’t exist. Tried both! This place is a joke!!!

Thanks Dre for such great service!!! Very Satisfied.

Was informed my couch was back ordered and staff let me pick out another set that will be here next week! Very understanding and helpful!

Corey the salesman he was a very friendly, good attitude, professional. He made us feel comfortable. He is a very good and valuable employee. He did a very good job I will recommend you guys to my friends and family to the Hobbs New Mexico store thank you and keep up the excellent job

We purchased a bedroom suite for our daughter that was moving into her new house for college on May 24, 2021. It is now August 11, 2021 and have been informed that it will be October before the order is filled. I have called multiple times and have been hung up on every time. No one can seem to help me. Melissa called with the VIP group and I was unable to take the call at the time when I called back customer service said they couldn't transfer me to her or to the group and I could email the company. Who does business like this? I will never buy from this company again and all I want is my money back so my daughter will have some furniture before October.

We ordered a new bed for our 14 year son. No big deal seeing as how he has a bed but we wanted to surprise him with a bigger, new one. We were told it would be 2 weeks. That was mid May.. here it is August and I have only had one call from them saying we would get our delivery in a week... that was 2 weeks ago. If we had known it was going to take so long to get, we would have shopped around, even Big Lots had beds in stock. We will not buy from Ashley again.

We ordered a mattress and it has taken twice as long to get it as we were told. We got this July 2 and still don't have it. Middle of August, they say. Hope so. If we had known it was going to take this long we would have gone somewhere else. We are not happy.

Our sales lady was great we went in looking for washer and dryer and ended up with an adjustable bed! I will definitely shop there again, she was very friendly and really informative about the bed.

Horrible store! We paid cash for some couches that were due to arrive in a month & every time we called they were always moving the date a month away until this last time they told me they would arrive in December(5 months away!) We would have had to wait 8 months just for couches! And they had put us in the “VIP” list! What a joke 😂

Great pricing and clean environment

Gilbert was a great salesman he did an awesome job thank you Gilbert.

Customer service was outstanding. Cant remember her nam butt sooo cool and helpful

(Translated by Google) They become pure lies (Original) Se vuelven puraa mentiras

(Translated by Google) Good deal, THEY ARE ONLY NOT SINCERE WITH THE DELIVERY DATES, they mention a date and it takes more than double it in the delivery. I ordered and I am going for three months without my furniture. 👎🏼 (Original) Buen trato, SOLAMENTE NO SON SINCEROS CON LAS FECHAS DE ENTREGA, mencionan una fecha y se alargas más del doble de ella en la entrega. Ordene y ya voy para tres meses sin mis muebles. 👎🏼

I was promised my furniture would be ready to be delivered at the end of April and now they are telling me it won't even be at the warehouse until June. I ordered it in March and can't believe how long it takes to receive your order. I will definitely not be purchasing anything from Ashley again.

This place is so unprofessional. The customer service is extremely ridiculously. It sucks that they have decent furniture, but that their customer service sucks. I called 7 times in the past 2 weeks and was on hold for at least an hour each time. When I finally got a hold of someone they put me on hold again and just hung up.... TWICE!! I recommend that you do NOT get your furniture from here.

Great customer service by Barbara Reyes

(Translated by Google) Barbara Reyes! My husband and I are very satisfied with the attention 👍. Thanks (Original) Barbara reyes ! Muy satisfechos mi esposo y yo con la atención 👍. Gracias

Very nice and friendly!

excellent service, and a lot of variety and quality of furniture. I recommend Nelly, she took great care of us.

Barbara Reyes was very friendly and easy to work with!

I had a great experience at the Hobbs store Dre did a wonderful job helping me pick out a bedroom for my daughter thanks Barbara for the amazing customer service.

Very helpful 👌

The worst place to buy furniture I went to buy a dining room I paid for it instantly the one who sold it to me told me that it would arrive in a week I waited a month and never got it later I returned to the store and they told me that for the next month I would get it I wait 4 months and Nothing I went back to the store and they told me that until next year and the worst thing is that they did not want to give me my dining room but neither my money.

They delivery personnel were quick and took care of the pieces we ordered. We had excellent customer service while in the hobbs store.

Bought my furniture 2/27/21... Today is 4/3, was told my furniture was in Lubbock by thier employee, two weeks ago, after 3 days of trying to call customer care to get it delivered, THEY SAID ITS NOT THERE and might be thier in a week or two!!!!! , don't have enough room to tell of all the bullcrap that I've dealt with on the phone with them....this is BY FAR the worst experience I've ever had buying furniture, I've got TWO MORE BEDROOMS AND DINNING ROOM TO BUY...i can promise you IT WILL NOT BE FROM ASHELYS...

The people at Ashley's very nice try to help you in every way they can. But........ When purchasing merchandise it has to be ordered had a very bad experience but finally after three months it was taken care of. Not the people's fault here at Ashley's .. I push this back all the way to the CEO and owner of Ashley's .. I really feel for the employees getting it all laid on them when it is not their fault it is poor management at the warehouses. The warehouse in Lubbock you cannot get through to their line you will be there for hours and leaving a message they will not return. Once again you have to contact the local Ashley's to get anything done in lubbock. then they have problems as well getting in contact with the Lubbock warehouse. Read your contract before you pay it states that you will get a credit at the Ashley store not your money back.

(Translated by Google) It's terrible, I ordered some things and it's been 4 months and they still haven't delivered it to me, I'll never buy again. (Original) Es pésimo encargue unas cosas y van 4 meses y todavía no me lo entregan jamas vuelvo a comprar ay

From the moment I walked in We were greeted. The sales lady (Dre) was not pushy and gave us our space so we could look around. Once we were ready she approached us to answer our questions. She made us feel comfortable and worked to get us what we wanted. They waved the delivery fee and gave us a discount on top of the sale they had! The following day we were called and asked about our experience by Barbara Reyes. This experience has definitely made me want to recommend and return to this Ashley store.

Overall experience was good. Barbara Reyes was super helpful and nice

(Translated by Google) We have good service and good treatment. Very good specials throughout the store. Mrs. Barbara Reyes reaffirmed our good treatment. Thanks (Original) Tubimos buen servicio y buen trato. Muy buenas especiales en toda la tienda. La señora Barbara Reyes reafirmo nuestro buen trato. Gracias

Excellent service and very helpful! Barbara Reyes from customer service was very polite as well.

The service was good that’s to Barbara Reyes

Barbara reyes

Customer service was excellent, Hobbs Ashley Store sales person was excellent. Barbara Reyes made sure we got everything good, and satisfied with our purchases!!

Megan is the sales associate that helped me out. She went above and beyond to help me. I received a call from Barbara Reyes today and had a wonderful experience with her as well!! Ashley furniture in hobbs is the way to go!!

Felt so homey (Barbara Reyes

Barbara Reyes thanks!

Very professional and fast service. Thank you Barbara Reyes.

Randy was wonderful to deal with. Thank you! Thanks Barbara Reyes also!

This was a good experience and I got everything I wanted. Thank you Barbra Reyes.

It was quick and easy getting approved and getting a call for delivery right away thanks Barbara Reyes

Everyone was helpful answered all my questions and got a good deal on some nice leather couches. Will be going back for my next furniture purchase. Barbara Reyes

I Ordered a bed set , they said it would take 2-6 weeks to come in ended up taking longer , I’ve been calling to see when my dresser and night stand is coming in and no one answers . they have my mirror on my floor. I’ve been trying to get ahold of costumer service but the wait in line is always 20 people or higher . I finally waited on the phone all day and the lady answered and said “I’m sorry ma’am we’re closed now”. 10/10 do not recommend . Got my bed in and it has scratches and ect . Still waiting on my dresser and night stand .

Good peolpe helped me alot with what I needed

Our sales man Randy Schroeder was great. Could not for asked for a better sales man. I would recommend him to any one. Thank also to Barbara Reyes. I wouldn’t order from here now that we have been waiting on our furniture for 3 months.

If I could give it zero stars I would. Get ready to wait half of a year for your furniture to be delivered. They only showed up with one couch and 2 months later with the other. If they cared the same way about actually delivering like they do about selling, I'd be writing a different review.

Barbara Reyes thank you for reaching out. My experience yesterday was very good. My sales person was very helpful! Thank you!

The sales person was great. He helped us out with whateber question we had whether it be about tv stands, beds, couches whatever he was very professional. Also Barbara Reyes was very professional herself.

This store is HORRIBLE. Employees DO NOT KNOW ANY THING ABOUT A.N.Y. T.H.I.N.G. Would not price match as advertised, lost my $650(+) payment. ETERNAL HOLD, Overcharged. Did I mention, on ETERNAL HOLD????

The staff was amazing we were able to get what wanted. (Barbara Reyes)

Takes too long to receive furniture and customer service could be a lot better! I ordered a Recliner, sectional, and ottoman on January 4th, 2021. I was told it would take 4-6 weeks to receive. I received the recliner February 5th, 2021. The delivery guys dropped the recliner off in my house and got me to sign something and left. I noticed a stain on the recliner arm and I called them and he rejected my call after we had just spoken on the phone about their arrival. I was able to get some of the stain out after 2 attempts. I was then told the sectional and ottoman would arrive the last week of February. I called the last week of February and was informed the sectional wasn’t going to arrive until March 31st. If I would’ve known it would take 3 months to receive my furniture I would’ve went somewhere else. The customer service line is almost impossible to reach someone. I’ve stayed on the phone for hours at a time before reaching anyone. So far we like the recliner we’ve received despite the stain. I can’t give a review for the sectional and ottoman because we haven’t received it yet after 2 plus months of waiting.

omar chavez is a grate sells man

Omar was amazing at helping me and allowed me plenty of time to decide and was very friendly. I will definitely use Ashley’s again. Barbara Reyes

(Translated by Google) I loved making a purchase there (Original) Me encantó realizar una compra ahí

Barbara Reyes helped us out and we had a great experience! We purchased a new mattress and couldn't be more pleased with the service and the knowledge from the salesmen. Thanks Ashley!

I have called several times and no answer. No one has called to update me on my order and the 4-8weeks waiting is up.

It was a great experience with all the workers there. And Barbara Reyes also call to make sure the visit there was great!

Fast, easy experience! They were very patient and knowledgeable! Very good customer service! I would recommend everyone to this store! Go see Barbara Reyes at Ashley’s furniture!

Barbara Reyes and the group was amazing

Took 3 months to finally get my furniture! Then Barbra calls and tells me she’s going to send me 75 dollar gift card in exchange for a positive review. Never got that. Then the ppl that came to drop off the furniture put a hole in a freshly remodeled room!! probably would of been ok with it because I know accidents happen, but not once did they mention it till I noticed it the following day.. I will never do business here again.

Finally got a bed that I been dreaming of for over a year. Thank you Zulema Ortega for assisting me in my purchase of a Sealy Silver Chill Plush Mattress and power-base. The sales team in Hobbs was amazing and the manager was extremely knowledgeable. Without their combined assistance I wouldn't have bought the power-base, but am now thankful that I did. I would definitely recommend the Hobbs Ashley HomeStore and thank you Barbara Reyes for your assistance.

Great customer service, very quick and a lot of nice items/furniture to choose from, Barbara Reyes assisted us, get with her the best representative.

We had a great experience at Ashley’s. They were very helpful but not pushy.

(Translated by Google) I loved buying here very kind barbara reyes (Original) Me encanto comprar aquí muy amables barbara reyes

My experience at Ashley Furniture was great when I lay down on temp per demic bed was awesome bought it on the spot will recommend Ashley Furniture Store to my family and friends. Thank You Barbara Reyes

Barbara Reyes and everyone at Ashley Furniture were very helpful! Got us exactly what we wanted!

I do not recommend nor will I be shopping at The Ashley Homestore in Hobbs. The communication is horrible!! We made a purchase, payed in full. Was told it would be in in 6 weeks. 7 weeks later I contact the sales rep. She says it would be in that week. A week goes by, I finally get hold of customer service after going to the store for answers. They tell me it’ll be at least another week before the order was all in. WHAT?? They tried giving store credit. Why would I want store credit for a place that I have no intention of shopping again!! Sales rep just wanted a sale Poor girl at customer service got an earful.

Barbra Reyes

Was treated with royalty when they first seen me walk in the store during a supposed promotion on tempurpedic mattresses 7/28/2020 made it so convincing they even made me ring the chinese gong after the purchase lol. One king tempurpedic and one Ashley queen mattress. Receipt showed 2 Ashley mattress and they assured me that's how it showed up for the promotion but the king was listed as a tempurpedic. Almost 7 months and rude customer service over the phone later, I get exactly what I was afraid of, 2 Ashley mattresses. And it also turns out the sales rep that attended us that day has been fired so go figure. No refunds no exceptions in bold letters for a reason, since when is that caring for the customer?

Good customer service provided to Jazmyne Gonzales, Matt and Omar helped her make with information on the adjustable bed frames to allow to purchase the one she wanted. Omar showed Jazmyne all the different features and explained the differences of each one. Great experience overall. Barbara Reyes

Our experience was great very polite they helped us get exactly what we wanted Barbara Reyes was also very polite on the follow up phone call.

Very good customer service. Randy is a great sales person I highly recomend him. Barbara Reyes also follwed up with me to make sure I had great shopping experience.

I love doing business with Ashley home store. Barbara Reyes is always so professional and easy to work with.

Horrible service! Would give zero stars but i cant. I Ordered a mattress and was told i was getting it in 2 weeks and its been 3 months. Will never buy from here again. Representatives are rude and will leave on hold until finally they hang up.

If I could give negative stars I would!! Horrible service. We ordered a couch on October 12, 2019. We were told it would be in by mid November. November came and went and we never received a call. So we called and it had been pushed back to December 13.. then December 29.. then January 4.. then January 19.. then January 29. We were trying to be understanding due to covid and the postal services being overwhelmed. We called today (January 30th) and we were told that the couch we ordered was out of stock and would not be shipped until MARCH or APRIL. We never received any calls to let us know about any of this. We were always the ones who had to call. We will NEVER be ordering from Ashley again.

I wish i can put 0 stars be carefully when you buy things. I buy a couch on December i come to pick up and they sell it to someone else. Now i have to wait to March and they don't retur my money complete they whan 25% of my purchases. Carefull here!!!!

Very pleasant,quick, easy going experience. Didn't feel like I just left a car lot. Walked in, told them what I was looking for, found it and made my purchase. Will def shop there again. Thanks Barbara R.

Cynthia Saenz was great helping me at the Hobbs store. They have great customer service and lots of great products. Thanks to Barbara R. For reaching out to me to make sure my experience was great.

Lies lies lies they say they have it in stock at the local warehouse ,they give you a date and then next thing its 8 weeks later and still nothing I'll never buy anything from this dam place again

Thanks Barbara R

Barbra. R

My mom and I were treated great. The sales people were awsome got the furniture we wanted. They worked with us to change a couple of things and still the same price. Im glad that Barbara R called to check on how we liked our stuff and if we were treated in a good manner. Thank you Ashley's for all your hard work. Linda Segel and sherryl Smith

Went shopping at Ashley furniture in Hobbs, NM. I must say Cynthia and Caden we of great help. I got exactly what I wanted and am extremely happy with my purchases. Thank you Barbara R for following up on my shopping experience. I will definitely be back!!

Customer Service is horrible here. The only sales associate willing to help is Randy, all others ignore you or brush you away at the counter. My mother and I came in to inquire about an instore credit she received. She placed a $13k order back in September 2020, and as of January 2021, she hasn’t received anything. She is still waiting...when we called for status, to make up for the Delay, the associate gave her $1000, the least the can do after a $13k purchase. However upon going to the store to claim it, the associate at the counter wasn’t interested in providing us with any service. We were ignored and when we tried to ask questions when we finally got her attention, we were brushed off. No customer courtesy, no attentive service, no friendly smile, no service. She made us feel as if we were interrupting her day.

Ashley’s had great Customer service and I’m extremely happy with the Couches that I bought. I bought all leather 3 piece set and they are great quality. I definitely recommend Ashley’s in Hobbs (Barbara R).

Great service great prices and sales...great people...especially Barbra R...

Barbara R kindly followed up with me about my experience to make sure everything went smooth during my recent visit. I appreciate the opportunity to express my thoughts on my experience. Zulema at the home store in Hobbs, NM store and her manager made everything informative and comfortable. I can’t wait for our merchandise to arrive.

Ordered a bunk bed for my children and paid in cash, was told that the set would come in from 2-3 weeks. 4 weeks later, we called to check on the status and were told that it won’t be ready till December (2 months after order)! We were completely unnotified! If we knew we wouldn’t have ordered, we have our 3 children cramped in one bed and we are rushed to get one ASAP!! We want our money back and still haven’t got a response after letting them know already! Don’t order here! False information and bad service!

Barbara R

Great customer service not pushy we but everything from here and always have a great experience with Omar friendly happy positive service and they always look for the deal that fits our budget 10 out of 10 I would recommend

Found a good deal and the people at the store were super helpful.

Barbara R was amazing and very helpful. My experience was great!!

Hello, I actually went in to help my brother choose his furniture for his new place. He ended up not liking anything and I ended up purchasing a new beautiful kitchen table and and bedroom set. I received absolutely great deals on everything asi for (Barbara R) she’s does everything in her best knowledge to help you as much as she can!

Barbara R

Cynthia helped my husband and I pick out our furniture! She was so helpful and patient with us. We went back several times before we actually made a decision. She and her manager were on top of providing arrival dates for our furniture and they were very honest about delays. We knew that there might be a slight delay due to COVID but we weren’t too concerned because every other company had quoted us a 10-12 week arrival time. After we ordered our furniture, Cynthia followed up with us a couple of days later to provide us with a detailed update on arrival dates, which we loved! A day after that, a woman named Barbara from the main office called and just wanted to follow up with us to see how our experience was! So far customer service has been great! Once we get our furniture, I’ll update this review again!:)

(Translated by Google) Thank you for your good attention and quality of services and especially to Barbara for her kindness and good performance. (Original) Gracias por su buena atención y calidad en los servicios y en especial a Barbara por su amabilidad y buen desempeño.

Barbara R Ashley is amazing but sometimes hard when it comes with damages and things like that but otherwise it is good

I have been a long time Ashley customer and I have to say that my faith and Ashley just went down the drain I bought a bed from Ashley which was back in November I still do not have it have not received a single call from them had to go and find out myself about the bed don't have it the guy that sold the bed to me quit and the people there at Ashley in Hobbs did not bother to pick up any of his customers and call them to let them know anything so they are just as responsible as he is I will no longer be and Ashley customer after I get this bed

Barbara

It was a very friendly and quick process. I will be back for a bedroom set. Thank you to Barbara for this.

Love the furniture and the staff is very friendly and helpful. They have so many different options for payment. I love getting furniture from here because it is so easy. (Barbara)

Excellent selection and help from the staff! As soon as we walked in we were greeted and had all the help we needed..Randy Schroeder was the gentleman’s name that helped us find the perfect couches and bed set!

We had a great experience this past weekend when we purchased our new sectional. Thanks to Zulema and Barbara!

Do not buy from ashley we ordered over 5k in furniture was told 4 to 6 weeks its going on 4 months now. Cant get a refund cause they charge 25% restocking fee and only give you store Credit i WILL NEVER EVER Buy from them again possible the worst experience i have ever dealt with a company. 2 hours on hold just to get hung up on immediately. If you think you want to buy from them try calling there customer service first it will truly show you how bad there company is do not i repeat do not buy from them.... update 5.5 month was told its going to be another 2 months Update March march 16/21 Taking legal action with a lawyer, Still have not received furniture at this point i dont want it any more i want my money back and never to provide this company with any business ever.

(Translated by Google) Everything was very good and Barbara is very kind (Original) Todo estuvo muy bien y Barbara es muy amable

We went in the store looking for a new sectional, and Omar kindly greeted us as we walked in. He asked us what kind of features we were looking for in a sectional, and then he took us around the store and showed us a wide variety that fit our needs. He brought us water and told us about some good financing deals as well. He was very patient and gave us plenty of time to decide which sectional would be the best fit for us. We found a great fit for our living room, and Barbara called the very next day to make sure we had a great purchase experience. Great customer service!

Very good

Nice and friendly service. Barbara was very informative.

The Ashley HomeStore in Hobbs had exactly what I was looking for as I work to furnish my new apartment. My sales rep - Randy - kindly greeted me upon arrival & gave me space as I perused the items on the showroom floor. He was never pushy, but was right there when I needed him to answer my questions & give me the best deal possible on my new bed and dining room table/chairs. All in all, I highly recommend the Ashley HomeStore to anyone needing to buy furniture for their home or office. I can't wait for my new things to arrive & I am grateful for the free home delivery and set-up as well! Many thanks to Barbara who followed up with me this morning regarding my purchase & my store experience. Excellence all the way around.

(Translated by Google) Very good, always the best (Original) Muy bien, siempre lo mejor

Service was excellent! Omar went above and beyond for us. Thank you Barbara for making sure our experience was a great one. I also work in sales so I do appreciate great customer service.

Barbra thank for great customer service while purchasing my new sofa

Barbara

Barbara

Fast service Thank you Barbara!!

Barbara

friendly sales person I did not feel pressured to buy.

I would like to thank Barbara and Zulema for outstanding service and helping me with my purchase...

Good service, courteous. Barbara was friendly.

i bought a bedroom set last year and everthing was great Cinthia was very helpful and i went back on november 2020 to buy a living room set and everthing went great Cintia was else helping real good but we told her not to make the order because we weren’t very sure if it was going to fit, but we still paid half of the money to make the order assuming that it was going to fit and we were going to call her the next day to let her know. But it was not going to fit and we told her we had to chose a different one but when we decided to get a cheaper one she got very upset and said that the manager said we had to spend the same amount of money if not they were going to charge us 25% of what we had already paid and we paid 1600 dlls and we end up buying else a dinning room set but until then i was ok with it, and she said it was going to take between 2 to 6 weeks but like four weeks went by and we decided to go to the store and ask them about it and then they told us we weren’t going to get our furniture until february that’s 4 months they push us to buy the furniture and lie about the date if i could i would give them half star

We have gone to see Cynthia at Ashley Furniture in Hobbs twice now. She led us to the perfect bed for us 18 months ago and we just purchased new LR furniture with end tables and a coffee table! The area office in Lubbock always calls to check on our purchase experience. Thanks Barbara! Thanks for an amazing, no pressure sales approach Ashley Furniture! We will be back!

Barbara great good experience thanks Mike

When i walked into the store they where following all the covid-19 rules , the laddy who helped me was so sweet and nice and they even helped me carry some items i bought to my car, also they let me know befor ordering that it would take a little bit longer then usually. And the lady barbara that talked to me over the phone was so sweet

Zulema was very helpful & knowlegeable about the items I chose.

I was very pleased with the service I received. My furniture was delivered on the day it was promised. And it exceeded my expectations!

Me and my husband order a bedroom set in July and were told by our salesman Giovanni that our bedroom would be delivered in 6 weeks and after a few weeks of buying the bedroom set my husband received a call from our salesman saying that our bedroom was going to be delivered soon, it has been 4 months and every time i call to ask if they have any updates on the bedroom they always say that it will be delivered in two weeks and then the two weeks pass and its the same thing all over again, I have bought furniture from the same company at a different location which was Midland and my furniture was delivered in less than 2 months which is why I don't understand why its taking so long for my bedroom set to arrive. I will not be buying from this location ever again.

Great customer service and I received exactly what I was looking for with a very good price!

The process of placing my order over the phone was time consuming but not a problem in the slightest. I have not received my item going on 3 months now and each customer service representative has given me different dates. I’ve just gotten news that my order was cancelled due to the fact that I asked about receiving a full refund OR getting my product on time. I am now on hold waiting to speak to someone for a hour and I cannot express the frustration and stress this company is causing me. I also never received the promised $75 gift card for posting a 5 star review. Please do not order unless you are picking up same day orders!!!

Very Friendly and helpful personal

I had a great experience, they have so much variety of all the stuff where you can choose from. The seller Giovanni was very nice and he helped us with everything.

Great customer service from both sales associate and store manager!

Beautiful furniture and great customer service.

(Translated by Google) Beautiful furniture and excellent service !! (Original) Hermosos muebles y excellente servicio!!

Great selection of furniture. I just purchased the buffet that matches my table for half of the original price.

If I could give no stars I would. Got my items and orders wrong 4 times. Still don't have my items after 5 months.

We purchased a bed and a chair with foot stool. The salesperson was very knowledgeable on both the bed and chair we purchased. Very friendly gave us space to look around but was very attentive.

Had a bad experience a couple years ago, and decided to give them another try.. the salesman and the manager were very helpful in helping us find everything we were looking for and explaining the payment, delivery etc

The store was beautiful and the sale assistant was helpful. The reason for the rating is customer service after the purchase. I was told 2-3 weeks for my furniture would arrive. 2-3 weeks pass and I never received my furniture or a phone call. I called the store, they advised they would call me "first thing in the morning" to let me know what was taking so long. A few days pass and I never received a call. I went to the store and they advised they could not help me. The store advised that my furniture would not arrive till November (2 months away). They advised I would have to call the store in Lubbock. I called the store and asked for a refund. The store agreed to refund the funds back to my visa. I have called several times since then, I was first told it will take 30 days for the funds to show up in my account. I waited and received nothing. I then called again, they stated they sent the refund but it didn't go through. They asked for my card information again and stated it would be sent. This has happened twice. Grated this process has been going on since August 2020 till now and still have not received my refund.

Good Collection

Zulma amazing sales lady at Ashley’s in Hobbs. She came in on her day off to helps us get the table we were wanting. She was very helpful and polite. She made our experience great. If anyone needs a good sales lady when going to Ashley’s I would 100 percent ask for Zulma.

It was good had a great time finding my bed and great Prices

Great place to shop at very helpful staff!

Our sales person was very professional and let us shop in peace however was close enough to answer questions. She did a very good job.

Very friendly. Clean store. Nice atmosphere. The one thing that could have been better would have been having the recliner in stock that we wanted to buy. We ordered it anyway, but really wanted to sit in it first. We received our chairs today. The guys were very friendly. Thanks guys

(Translated by Google) Excellent service and very friendly (Original) Excelente servicio y muy amables

(Translated by Google) Excellent!!!!! (Original) Excelente!!!!!

Everyone’s really friendly, helpful, and accommodating. I highly recommend going for any of your home needs!

Very professional and clean place, all representatives were very courteous and helpful. I’ll be sure to go back for future needs.

I ordered from the store. They told me 3-4 weeks until delivery from wharehouse and 2 days later they called and said it would be 12 weeks. Then I tried canceling order and the told me it can’t be canceled because it’s in production. Don’t order from them. They are thrives and liars.

Our experience at the Ashley HomeStore in Hobbs NM was above and beyond what we expected out of a larger furniture company. The staff, Randy and Song, were eager to get us the best deal possible in order to fulfill our dreams, which they accomplished!

It was a great experience, very clean and professional! Great selection of products, we will definitely buy from this store again.

♥️ Thank you for the 5 years with the company !

Everyone in the store was very nice and friendly the furniture is beautiful and very good quality.

Omar was so nice!! He helped us out and answered all of our questions!

Terrible delivery of furniture been waiting 6 months for 1 nightstand that’s already payed for

Need to revise my review. I do love the furniture options and the beauty of the layout of the Hobbs store. However, we ARE NOT happy with the wait we are having to deal with right now. 1. We ordered my husband's desk on August 8, 2020 and we have just been told that he won't have it until November 3rd! What? 2. We ordered barstools and my desk around August 15, 2020. We were told the barstools are in the Lubbock warehouse along with the small side table we ordered. Granted we were only told this AFTER I called the Hobbs store on my own. No phone calls from our salespeople! 3. My desk should be here sometime in October. What? I believe that our barstools and side table, which are in the Lubbock warehouse SHOULD be delivered now and the desks should be delivered after they arrive. I am not understanding why everything will be delivered once everything is at the warehouse. I am sure there are other orders coming to Hobbs and the items already there could come now.

Our experience was very favorable. Have done business with the manager before and she is great.

It was a great experience shopping with my family. Our sales guy was friendly and let us have our space while we shopped then was available to answer questions. We are excited to get our chairs in!

We had excellent service quick and easy and still was able to protect the safety of me and my family at the same time

(Translated by Google) They treated me really well (Original) Me trataron muy bien

Great customer service and a wide variety of selection.

When we went looking at some queen size mattresses, we were just going to look, at Ashley Homestore but the sales person, Andrea was very helpful in explaining to us about the softness and firmness of the different mattresses which helped us in making a decision as to which type of mattresses we wanted. Andrea was very nice and helpful so we decided to make the purchase at that time.

(Translated by Google) Very good store, very good discounts buying and paying in cash (Original) Muy buena tienda, muy buenos descuentos comprando y pagando en efectivo

I would definitely recommend Ashley Homestore to family and friends.

Love our new sectional! So comfortable. The delivery & set were excellent, made sure to bring in and set up with care.

The people who work there where very nice and very eager to help us in any way possible. We definitely love our dining table.

(Translated by Google) Two of their salespeople attended us very well 😍😍😍😍 (Original) Nos atendieron mui bien dos de sus vendedores 😍😍😍😍

I had a great experience at the Hobbs store, everyone was friendly and the selection was pretty great. We did make a purchase and are so excited for it to come in!

We had a great experience

Went to the Hobbs store yesterday looking for a king size bed and they took good care of us. We ended up being able to customize the bedroom set to be what we wanted and customize a sectional couch and all for a decent price. Would definitely return when we need something else.

I paid a bunch of money for my couches and the reclining mechanism quit working on them after only 11 months. They would not replace them but offered to fix them. Well the parts arrived to fix them and have been sitting here for 3 months and I cant get anyone out here to fix them. Their products are over priced and cheaply made. They do not last, and its impossible to get them fixed. I wont be buying from them again.

Had to come back and repost after sale. The store is very unhelpful. Initially the customer sale is good but once sale is done they leave you on your own to figure out scheduling and delivery, customer service with an automation system that don't ever help you. I am working on getting my money back because my furniture is apparently 3 months out after they told me 6 weeks. To make matters worse, they will not help with refund but send you to an automated computer. Cheap place to get furniture, but worst customer service. If you don't care about customer service and have 3-4 months to wait to get furniture.... come here. If not save your yourself the headache and money.

Awesome service, beautiful furniture Ashley's homestore never fails

quick and simple

(Translated by Google) We had an excellent deal from the seller. Very friendly and was always aware of what we needed (Original) Tuvimos un excelente trato del vendedor. Muy amable y estuvo al pendiente siempre de lo que necesitábamos

Andraya made things easy! Definitely recommend her to anyone looking to purchase new furniture.

Randy Schroeder is hands down the best sales consultant there! He was super attentive to my every furniture need and made sure I left happy with my purchase! He was so patient with me as I changed my mind about what I wanted a few times while shopping in the store. The other staff I encountered was also very friendly. I am pleased with my experience furnishing my entire home with Ashley furniture.

It is a comfortable and friendly environment! Claudia and Song are amazing ! I have been coming here for years always a great experience ! Thanks Ashley’s furniture from Hobbs New Mexico !!

wonderful deals and sales persons. He was great with my 10 year old daughter helping us find that bedroom set she will always remember

We went in just to look after receiving a flyer in the mail to kill some time. Everyone was super friendly and there wasn't any pressure and our sales lady was super knowledgeable.

Because of Covid, it took a couple of months to get in, but all the customer service and people that worked at Ashely were always so sweet, understanding and helpful. They did everything they could to get out couches in. I’m not sure who the delivery guys were, but WOW! They were the best! They put EVERYTHING together and placed just where I wanted it! Took all the trash off for me and made sure everything was perfect before leaving! Those guys need a raise! Anyways, yes it was irritating waiting so long, but honestly, it wasn’t anyone’s fault. I’m just so happy we finally have our furniture! Thank you Hobbs Ashley! Y’all are the best!

Great experience. Staff were very helpful and gave me a great deal!

worked very hard to make the best cash offer available to me.

Randy is awesome. He gave us time to look around the entire floor. He did all he could to give us amazing prices. Song was also very nice. Randy and song both were very patience and waiting until we have our final choices. Thank you so much !

The staff in store gave us space to look on our own, which we loved. The sales rep would check in but didn't hover or pressure. He was great. Delivery was timely, friendly and efficient. A great experience overall.

The whole process was quicker than I had expected and the paperwork is very minimal. People there are friendly and helped me with a helped answer my questions.

The experience here was great!! Answered any and all questions, They were Very helpful and it was all done with Such Positive Attitudes. Great Store!! Will definitely be back 😁👍

They treated me very well and clarified all my doubts very good customer service

We were hesitant to go into Ashley’s because we have heard some stories about issues many people have had. We were pleased to find that not only were they kind and courteous but it was all around a really good experience. Zulema was our sales woman and she really was super nice and we could not have asked for a better experience. We will shop at Ashley’s in the future. Thank you

Good service

I went into Ashley Homestore in Hobbs, NM to look at queen beds (not really planning on purchasing that day)...I was greeted by Amairani, very pleasant lady...She was not pushy, as some can be, after I told her I was just LOOKING at queen beds...She was so kind to let me look without being right up on me, pressuring me, of which I sincerely appreciated...Amairani brought her supervisor over to meet me, Zulema, of whom was just as sweet & not pushy as Amairani...Zulema suggested to me if I found a bed I liked to take a picture & when I was finished looking, show her and she would be happy to shoot me a price with a discount...I did take pics and Zulema gave me a heck of a deal on the bed & mattress/box springs...I bought it that day...Thank You Amairani & Zulema for making my bed shopping/purchase experience a pleasure without having them following me all over the store or feeling rushed to make a decision...I sincerely appreciated it...If anyone is looking for some new furniture in the Hobbs, NM area, go see Amairani and Zulema at Ashley Homestore...They will make you a deal you can’t refuse!!!...

Very friendly, great knowledge of the product. Will definitely return and buy again!

I love Ashley HomeStore.!! My last purchase went pretty smooth, the staff did amazing providing information and answering the questions we had.

It’s a great place but very very expensive. Also the sales people can be a bit pushy sometimes. Like they wanted me to max my card out

Great experience made shopping very comfortable

Good experience, everyone super nice! Received merchandise in a timely manner. Good product!

Everyone there is always so kind and attentive. Always great customer service, and I always get what I want at the best prices, I couldn’t ask for anyone better staff wise and store wise!

(Translated by Google) I have always bought my furniture here very nice and good quality. (Original) Siempre e comprado mis muebles aki muy bonitos y buena calidad.

Ashley HomeStore always has a great selection. However shipping and delivery can take a bit of time. But I was as happy as a kid on Christmas morning when I received my furniture.

(Translated by Google) Very good service, very friendly, in less than 1h I already had the furniture I needed and with very good credit options. Highly recommended. Very good experience. Very good service, very friendly, in less than 1h I already had the furniture I needed and with very good credit options. Highly recommended. Very good experience. (Original) Muy buen servicio, muy amables, en menos de 1h ya tenía los muebles que necesitaba y con muy buenas opciones de crédito. Altamente recomendable. Muy buena experiencia. Very good service, very friendly, in less than 1h I already had the furniture I needed and with very good credit options. Highly recommended. Very good experience.

Excellent Service

Our sales Rep Zulema was extremely nice. She explained everything very well and let us know what kind of options we could make!!!! It was a great experience!

Randy gave excellence service about the product I was interested in buying and was very Prompt in any information I needed wasn’t pushy and made my buying experience quick pleasant and enjoyable look forward to doing busy with randy in the future

Excellent customer service. The gentlemen helped us chose the best option for my purchase, as well as explained the whole process to us & had a successful purchase. Had a great experience with Ashley Furniture Home store in Hobbs, New Mexico! Will highly be recommending This store to friends & family!! Will be back soon for sure!

AWESOME store! So helpful and knowledgeable. They were patient and truly cared about what I wanted and needed. Also extremely personable!! I highly recommend this store.

Very nice and good place to visit if your shopping for your home has everything you need and want in every room with nice beautiful wall decoration and table accents ,beautiful rugs comfortable couches I would highly recommend you shop here

The mattress deal went great. However, when. Following up to buy a box spring and frame that’s where things took a turn. They quoted one price then when driving to go pay they changed the price. Said that price wasn’t good anymore. From 20 minutes ago. Very shady customer service from management.

Update: We have purchased from Randy and Ashely Furniture a few times now. They are awesome and easy to work with. We will continue to use Ashely's. Randy is the best sales guy ever. We only go back to Ashleys for him! He makes the furniture buying process so easy! We’ve bought multiple times from him and will always continue to! If you’re looking for a comfortable and easy process go to Ashley’s and ask for Randy! He’s not pushy and knows his stuff! 👍

Associates were Awesome! Especially, Randy who attended us. He was great with all details about the financing. Manager was also Great. Gave us a good deal on a dining table set.

I walked into browse and Brisa welcomed us with a friendly attitude and more than happy to assist us. She should me around and I purchased a desk, bookshelf and kitchen table. I was very pleased with her customer service.

The staff at Ashley furniture were very informative and knew the store from one end to the other. They offer cold beverages and greeted us in a very professional manner. We at the Cline house enjoy our Ashley Couch . Built with quality we hope to encouraged you to purchase Ashley furniture.

Everyone was very personable. Briza was very helpful in helping me find the furniture piece that I was looking for.

Very good experience would recommend them to everyone fast and friendly service I use them when I need too

I really like to go to Ashley to bought the furniture I did one dinner table and couch and it been almost a year now so I probably buy more stuff there more than sure

Great customer service and quality furniture

Best overall shopping experience.

love ashleys furniture!! they try to get you the best deals and know how to work with a persons wants!! definitely buying all my furniture needs with them.

Very polite! I love their furniture, they have a lot to choose from as well!

Extremely pleased with our experience overall!! Both the sales associate and the manager were very helpful, they went above & beyond to take care of us! 😊

Such polite workers! Treated me and my toddler very well. Made us feel comfortable in our first time purchase.

Great customer service!

Went to Ashley Furniture to purchase some items. Bresa greeted me as soon as I walked in and went way and above to help me with my purchases and gave me a good deal. Thank you for excellent customer service.

Went to Ashley Furniture for 4th of July sale .Was amazed that by 8 15 am line was already formed around store..I had never been to Ashley before but once inside was given a slip for 2 recliners at such a good price. Nice salesperson placed the order we paid and was out in short period of time..I was pleased because i had heard so many story about shopping that i almost did not go but now glad i did.

Everyone was very helpful and it was an over all great experience

Waited in line for 2 hours. Once inside the workers were very nice and kept people moving. Had a great experience!

We had an amazing experience at ashelys furniture! The employees were so helpful and we got what we were looking for !

What I like about Ashley's furniture is that they let me know about this doorbusters deals ahead of time, and I can look at the flier , and decide what to get. People at the store are always nice , and ready to assist.

Great store! Very helpful!

I bought this set for 20% off although I have to wait til Beganning of Aug am very excited . The person I did business with was very informative and nice.

Salesperson was a pleasure to work with,very helpful, enjoyed the store and the staff made it an enjoyable shopping experience.

Great customer service.

Great customer service. Worked a great price on a package deal.

(Translated by Google) I loved buying here apart from the fact that they are good quality furniture and very comfortable, they let you try and feel that it is to your liking and your taste, especially the staff there is very friendly and attentive to the needs of each person who help you find what what you want and what you need 🤗👍 (Original) Me encanto comprar aquí aparte de que son muebles de buena calidad y muy cómodos todo te dejan probar y sentir que sea de tu agrado y tu gusto sobre todo el personal hay es muy amable y atento a las necesidades de cada quien te ayudan a encontrar lo que quieres y lo que necesitas 🤗👍

Very helpful service. The sales rep came in at just the right times to see if we were getting along okay.

Great service great furniture

Great in store experience! Delivery crew was great as well!

Quick service

Everything was SPECTACULAR!

Sales staff and manager were very helpful. Also, very relaxed atmosphere where you don’t feel like your pushed. Full transparency on sales price. Good experience. Loving the furniture, we get many compliments. My house is now a mini Ashley Showroom.

Friendly atmosphere and people.

It was all wonderful from beginning to end. Our sales person, Andrea, is the reason everything was so good. She was not pushy, she answered all of our questions and if she didn't know the answer she quickly found it. She was very patient and friendly with us. When I come back to shop. Andrea will be the sales person I want to help me.

the lady was ver nice and helpful!

Our salesperson Randy was great.

Very pleasant place to shop. Everyone was very helpful. We received our furniture promptly and with wonderful young men to delivery and set it. We look forward to visiting again. Thank you

It

This is why I don’t buy anything from Ashley anymore it’s cheap and not built to last! You think your paying good money till it breaks and breaks and breaks! This isn’t the first time either.

We bought a bedroom set and a dining room set for our new home. We were helped most ably by sales associate Giovanni Corona; he's very nice. Also, I would like to commend the ladies who calculated payments and typed everything up. Everybody was wonderful! And they worked above and beyond--they close at 6:00, and we didn't leave until 6:30 (and I know they had to stay later!)! I would DEFINITELY go there again!

The team at Ashley furniture were awesome , my experience was nothing but pleasant , and the quality is through the roof Tom Spencer Seminole Tx

Always a great experience at Ashley! Service with a smile.

Great experience , I contact the Sales Rep (Cynthia - Hobbs Ashley store) by phone since I have purchased several times from Ashley furniture and this person has always been very helpful explaining product she also had all paper work ready for me to stop by a pick it up. Order under : Victor Najera 5/28/2020

(Translated by Google) For me it is the best furniture store, I have spent many years shopping with them. Yesterday's service we really liked, my children and me. Briza our saleswoman took great care of us. (Original) Para mi es la mejor mueblería, tengo muchos años comprando con ellos. El servicio de ayer nos gusto mucho, a mis hijos y a mí. Briza nuestra vendedora nos atendio muy bien.👍👍👍

My sales rep was so knowledgeable and helpful did not try to cheat and helped me leave with more information plus satisfaction then what I came in with

Excellent Customer Service

Everyone was nice and attentive to my needs

very fast delivery

Staff is friendly and helpful and they a very good selection of home furnishings

Ashley Home Furniture have a great customer service. I love to buy my furniture there because They have good sales and great deals.

The best prices and services thanks

Great customer service! Had a great experience.

Ashley furniture ROCKS!! No pressure, No pushy sales personnel, very open to customer input! Very helpful, courteous, personable, and patient. Can’t wait to get new mattresses...just what we went in for and even better! Showroom is amazing! Great service! Highly, highly recommended. Thank you, ladies! Tim & Elle

Are they very professional

Couldn't of asked for any better service our sales staff was not pushy stayed back allowed us to shop and when we had a question they answered quickly ! Thank you for a wonderful service

I went in to browse had seen this sale ad. Was greeted by a very friendly happy sales lady. Told her what I was looking for and she proceeded to show me a lot of different options. I was very impressed and she was very helpful even after I thought I chose something she showed me yet something else and I changed my mind and invariably got exactly what I had wanted. All the staff is very helpful and friendly even met the boss lady. Had a great day made a great buy saved some good money and I'm very happy. Thank you bye

Furniture was delivered promptly, one of the drawers needed to be replaced and customer service in the Lubbock office was very helpful and the process for replacement was very easy and arrived within a few days. all and all a good experience.

They were super easy to work with and found us the best deal available!

Great service, just bad delivery time.

Good service helped with everything I needed good furniture

Friendly and knowledgeable Thank you

Great furniture and experience buying always. Easy delivery and everyone is very professional.

(Translated by Google) Excelent service (Original) Exelente servicio

(Translated by Google) I am happy with the furniture that I built in Ashely HomeStorr and I can recommend more people to buy there (Original) Estoy contenta conlos muebles que conpre en Ashely HomeStorr y puedo rrecmendar a mas personas que conpren aii

I had a good experience with the help of Giovanni he was a good help that I got more things that what I was going for..I made my purchase on Tuesday and on Wednesday I had a call to get a delivery on Saturday.

The manager took good care of us and found the ottoman I was looking for

Great service!

Very nice and clean store will definitely shop there again staff was very friendly

Great service helping me find a living room couch set

Had a great experience! Everyone was very friendly!

It was a good experience . I was not Hassled in any way. Mr Randy was very helpful in many ways. He was able to answer every question I Had pertaining to the furniture I wanted , And on top of that I even got a 65 inch curved TV for free with my purchase. I would recommend Them to anyone.

I had a great experience the people here helped me choose my furniture perfectly to match my home! 💞 did take a bit to receive some of my things but it was worth it at the end of the day.

Always friendly willing to help. Always willing to use their imaginations to help you find your vision of the room or rooms you desire. They are amazing and friendly and willing to help

I have gotten a ton of furniture from Ashley! Great sales and customer service team! The delivery team does an amazing job as well! They also have a great financing program! I definitely recommended using Ashley for you furniture needs!

The process was smooth and swift from start to finish. All our questions were answered and we got a free 60" tv!!! Cant beat that!! Great service and great quality furniture

Purchase went well.

It was a great experience for us I'm trying to build my credit for a home and it took me a long time to qualified for any credit items until now found affordable furniture and payments that I could afford

Very good customer service the fact they speak spanish its a huge plus for us to feel comfortable.

They were extremely nice and motivated to get me something I would enjoy back home. Did everything they could and more to meet my expectations.

(Translated by Google) Excellent service, all very friendly staff, very good deals and always worried about giving us the best options (Original) Excelente servicio, todo el personal muy amable, muy buenas ofertas y siempre preocupados por darnos las mejores opciones

It is always a pleasure to shop at Ashley furniture, they are always ready to help to offer you different options, and always with a smile to answer any questions.

Great staff, very friendly and easy to work with

Awesome place! Mr pacheco was very nice he instantly helped me with what i was looking for and got approval for the dining set my wife wanted. Will definitely get something else later @AshleyFurniture

I ordered a rug since november and im still waiting for it. Went to the store to inquire on the status of delivery and was told to wait until the end of the month of january and if it wasnt delivered by then to go to the store and they would push for a quicker delivery. Shouldnt they do this as soon as the order is placed? I think im going to ask for a refund instead and they can keep their rug.

Do not order from here. Poor customer service. Rude representatives. Ordered the bedroom set we got in a door buster around Thanksgiving, paid for it that day was told 6weeks it would be in. No one ever called. 7 weeks later now they say its been discontinued and theres nothing they can do but give store credit. Umm no why would we buy again from this place. Why offer coupons for things you do not carry anymore? False advertising at that nothing was offered to compensate for time lost and money lost. I notice in the reviews the owner never responds to people who have had a bad experience. They just praise and thank those who have... hmmm guess we know where the employees get it from! Owners stay humble!

Very good experience! Got it done fast!

I had the worst experience in this world. I’m so disappointed. I love my furniture but I’m disappointed with the honesty of the sales man, went there with what I wanted in mind and wanted a financing, I was told I was getting a financing and could pay it off in 3 months with no interest, after that it would have a little interest, he did not at any moment gave me the contract to read and I signed it since he had explained to me how it worked already. I just find out that the contract I signed is actually a leasing contract, he didn’t even give me a copy of it because obviously he knows what he was doing and didn’t want to run the risk of me canceling it, because to start with I had the right to win a trip if I spent more than 1k which I did, and found out because of my husband’s friend. So now I have to pay 5k to actually OWN my furniture that I already gave 2,300 for. I will NEVER buy at this store again and I’ll never recommend Ashley to anyone ever again, and I for sure will call their central and do EVERYTHING I can to have him fired.

Sales personnel where exceptional helpful. Manager was answered all our questions. Will definitely be paying them more visits for our future furniture

Great experience! Everyone was helpful and very friendly.

The serviccccce and prices were excellent .will recommend to friends

Everything in my experience was perfect. Thank you!

Randy is the best salesperson, he doesn't pressure you into anything, gives space to think first, thanks to him.

(Translated by Google) Good treatment kindness and excellent quality in the things I acquired 100% recommended ashley homestore (Original) Buen trato amabilidad y exelente calidad en las cosas que adquiri 100 % recomendado ashley homestore

Jesus the salesperson did a very good job ...my husband understood everything he said (Bilingual)👍

Excellent service did what they could to make a sale and now we have a new sectional couch! 👍

Every one was extremely nice and helpful. I was able to find everything I needed and got it at a good price. My sales person was top of the line, very knowledgeable and extremely helpful. I would strongly recommend you visit this store.

Very professional, very helpful.

Great customer service, very helpful and great prices

The service from Zulema was exceptional. Her overall knowledge of the products I was looking for was to the point and her patience while I searched was very professional. Highly recommend Ashley Furniture for the products and customer service!

Amazing service, fast delivery time! Will be going back soon. Alvino is the real deal!

Zulema in Hobbs, NM was wonderful! Great customer service.

Real helpful very friendly and professional best place I've been to

Loved my service ❤️

(Translated by Google) Excellent service and very good discounts, good quality furniture, I recommend it (Original) Excelente atención y muy buenos descuentos, muebles de buena calidad, se lo recomiendo

We were very pleased with everything. Thank you!

I bought an entryway table and the staff was very helpful and nice.

We werent showed a reciept with the price of everything that were buying...... We ended up paying over $200 for a mattress protector, that the sales person made it sound like was "free"...... Called and asked if we could do something about it and they said "nope" safe to say we are no longer shopping nor recomending Ashley Home store to friends and family.

Some of the nicest and caring people to deal with. Zulema was honest and answered all my furniture questions. Great place to do business.

It was a clean store the employees were very helpful and friendly they helped us find what we were looking for the couches we ordered are very good quality

Purchased a temperpedic bed with multiple functions. Reasonable price, and delivery was fast! Bed was assembled in a matter of minutes

Salepersons were great and courteous... both went out of their way to make sure we were getting the best deals and discounts.

It was fast and easy! They were awesome!

Great experience Giovanni was so helpful, quality furniture, excellent prices!!!

Good store good furniture

Ashley always have nice collection at reasonable price.Material.of furniture is also durable and sturdy . Everyone loved the accent table i bought from Ashley .

My experience at Ashley was awesome. Excellent , professional personnel ready to greet, meet and help you. Hospitality was great, offered us something to drink numerous times. At the end of the day, they made a sale. Thank you Jesus Noriega , Victor Jarramillo

The people are friendly and they help you with anything you need

(Translated by Google) Excellent (Original) Excelente

Great customer service. Sales associates make you feel like family

My husband and I went to Ashley in search of a new mattress. After speaking with a sales associate and getting a demo, they made our decision easy and our transaction quick. We were in and out of the store in less than an hour and spent exactly what we budgeted! Highly recommend Ashely Homestore for your next furniture purchase!

Great experience shopping black Friday at Ashley's Furniture..

Placed order over the phone, sales was very friendly

Great customer service! Fast delivery response.

(Translated by Google) Very expensive (Original) Muy caro

The whole experience went so smoothly! Brandi, our sales associate out of Hobbs, NM was amazing and so informative. We got a call that our sectional, swivel chair, and entry way table was ready to be delivered just 3 days later. Our couch only 1 day later!! Will definitely be shopping at Ashley’s again soon for some end tables, bar stools, and a living room mirror.

(Translated by Google) I visited your store 1 week ago or maybe 2 I don't remember well. At first they asked me if I needed something or if we were going to buy something ... I felt uncomfortable !! Obveo was my first time there I did not know if it was perhaps to my liking! But to my surprise every minute at Ashley Homestore was getting better thanks to the attention of a person who sold a bed to my brother! He gave us the best service that in my life I will never have, we left very happy thanks to his professionalism his patience and his personality !! Ashley HS you have an incredible employee in one of your stores I hope the values! Thank you !! My name is Santiago Ramírez I am only a Critic and my brother is very happy with his new bed !! Thank you and who attended us is called ZULEMA! (Original) Visite su tienda hace 1 semana o talvez 2 no recuerdo bien. Al principio me preguntaron si necesitaba algo o si ivamos a comprar algo ... me senti incomodo !! Obveo era mi primera vez ahi no sabia si talvez fuera de mi agrado !! Pero para mi sorpresa cada minuto en Ashley Homestore cada vez era mejor gracias a la atencion de una persona que le vendio una cama a mi hermano !! Nos dio el mejor servicio que en mi vida nunca tendre jamas, salimos muy contentos gracias a su profesionalismo su paciencia y su personalidad !! Ashley HS tienes un increible empleado en una de tus tiendas espero lo valores !! Gracias !! Mi mombre es Santiago Ramírez solo soy un Critico y mi hermano esta muy contento con su cama nueva !! Gracias y quien nos atendio se llama ZULEMA!

Best furniture place

I have always loved the quality of furniture from Ashley. I have furnished my entire home with their furniture, including mattresses! The customer service is always amazing and the prices, especially during savings events are always an added perk and cannot be beat by anyone else! The nearest store used to be over an hour away from my home but it is always worth the drive!!

Great experience! Wasn't pushed into buying anything and spent nearly $5k.

Everyone in the store and the delivery guys were great! They listened to all of my concerns and helped me find the best solution while setting up my furniture.

Randy was very helpful and made sure we got what we wanted at an affordable price .Also the mattress promo from Will I think that was his name I’m sorry I’m bad with names overall I had an awesome experience I differently will be going back

Love this store!! Friendly professional service from sales to delivery.

Amazing employees!!! No arm twisting. Excellent customer service. Felt great about the purchase. Will definitely be back.

Sales person was awesome with us, friendly and helpful. Sweet young man

My wife and I had a great experience. We went in on a Saturday, found a bedroom set that we loved, got it half off due to the Black Friday sale which they start with early. We made the deal and hit their gong for good luck and our furniture is set to arrive 3 days later. The sales associate we dealt with (Jesus) was friendly and professional and made the experience easy.

Good customer service and delivery

Very knowledgeable staff. Had everything that we wanted. In and out with no problems. Can’t wait for our new furniture to arrive!!!

Very respectful of privacy while looking around, but also very helpful in completing my purchase. Assured quality delivery and followed up frequently. Delivery was very professional and we were very happy with our awesome sectional.

I recieved my furniture earlier than expected. The gentlemen who delivered my furniture were nice and very careful with my stuff

Randy was my sales person. He did a great job answering my questions. The staff was great, and so helpful with my purchase. Definitely will buy from here again

Very good quality and customer service , have bought all of our furniture from here and everything is always great and at a good price.

Very friendly and helpful !

Great experience! It was my first time at Ashley’s and they helped me find just what i needed! Will be going back for any future needs in household items.

Couldn't have gone smoother! Great sales person. We were given our privacy without being neglected. He checked in on us to answer any questions and when we made our decision the process was quick and easy. Also, we were told it would take 4-6 weeks to receive our furniture. I received a call the same afternoon to schedule delivery for Monday!!! Thank you.

If you haven't heard the storys just trust me and stay away

The staff was extremely helpful and courteous! I love this store!!

(Translated by Google) The worst experience I have ever had, I will never buy from Ashley, my sofas were broken inside, they did not repair them… (Original) La peor experiencia que he tenido, nunca comprare en Ashley mis sofás estaban quebrados por dentro no me los repararon…

Cynthia was very helpful and friendly. She helped us find exactly what we were looking for.

(Translated by Google) Very nice furniture and very cheap (Original) Lindísimos muebles y muy barato

Everything was great

They were so awesome helping 🇺🇸

The salesperson was very helpful and new his merchandise which made my purchase easy and quick.

i'm very happy with the furniture we got for my daughters room they gave us an awesome deal! The people from the store have great costumer service. Delivery was fast and they were very careful when they put together the bedroom set.(:

Honestly, this is the only store we shop at anymore for furniture. The employees are welcoming and treat you like family. Delivery was fast, about a week after ordering. They even set it up for you in your home!

We had a great buying experience! Will definitely be back!!

Great experience and awesome customer service!

A good place and good cuality the best thing good service with good workers

My experience was awesome , the supervisor that helped me was great at getting me my furniture I needed. Excellent supervisor!!

No pressure, we were allowed to shop and pick out our furniture without being bothered. All staff was very kind.

Sales staff were extremely helpful, assisting me in the use of online catalog along with store displays. I felt I received excellent customer service and will return for any future purchases of furniture or beds.

Great customer service!

Great customer services, good quality on all he furniture.

(Translated by Google) The customer service was super !!! They are very attentive in everything and help decorate in the best way possible (Original) La atención al cliente fue súper!!! Son muy atentos en todo y ayudan a decorar de la mejor manera que se hiciera posible

Went looking for a bedroom suite. An associate showed me a couple of different suites and then Ghosted me.

(Translated by Google) Never again buy ashely the worst place and very bad service two months it took to give us the furniture and the seller was wrong in the order and they did not want to change I do not recommend them at all apart that they want to give you a gift because you give them a good star and do not even deserve to have the stars that have a very bad store in hobbs and their response to go back to buy here in hobbs I do not even think I would like to buy kn again (Original) Jamas vuelvo a comprar en ashely el peor lugar y muy mal servicio dos meses se tardaron en darnos los muebles y el vendedor se equivoco en la orden y no quisieron cambiar no los recomiendo para nada aparte que te quieren dar gift por que les des una buena estrella y ni siquiera se merecen tener las extrellas que tienen muy mala tienda en hobbs y a su respuesta de volver a ir a comprar aqui en hobbs no creo ni por error quisiera volver a comprar kn ustedes

This was my first experience at an Ashley Home Store and the customer service was wonderful, I would recommend this store to my friends and family and I will definitely be back!!! Thank you for making my shopping experience with y’all great!!!

Recaliners were anot a set we found some we liked and Ashley matched the color perfect they were delivered with out a hitch and perfect condition in a tim let fashion a

Have got many different items here! Always great service and the staff are always very helpful! Highly recommend:)

Highly recommend. Amazing service and kind employees! They got us exactly what we wanted and didnt get annoyed when I was constantly saying nope not this one! Delivery was efficient and a excellent experience! Highly recommend you all shopping here! Quality furniture!

As soon as we walked in we had someone greet us and tell us about the deals and sales they had going on, then we walked around and looked and every question we had was answered, we recieved complimentary water bottles and the process of buying was easy. I would definitely recommend ashley furniture to everyone. The customer service was the best I have ever received in a furniture store and didnt feel pushed to buy.

Everything is overpriced for bad quality that wont last long. Also their sales people are rude they follow you when you tell them you're just looking. I thought "just looking" means I'm not going to buy anything. But he took that as "I'm gonna see if I can make some money by referring them to something they may or may not be interested in" which we weren't. I understand it's a sales position but theres a such thing as being too pushy.

Giovanni C. is the guy that helped me at Ashley Home Store in Hobbs, NM. He was very professional and helpful. He answered all of my questions. I recommend Ashley's for good quality furniture.

100.00 delivery and don't haul off the old

Very respectful delivery service, quick and professional! Will be letting family members know to do business with you guys!

Good store. Randy was great and wasn't one of those salespeople that breathe down your neck the entire time.

This was your typical Ashley Furniture store. The employees were not very sharkish and did not attack us as soon as we entered the store. We were able to find what we need and overall had a good expierence at the store. The store was also very clean, organized and stocked. I would probably come back to this location again.

Giovanni was a great salesman from the start. Very knowledgeable and helpful. The options were many for what we were looking for and although I think the prices are higher than other places, I was willing to make the investment. We ordered on Thursday and already got the phone call to set up delivery for Tuesday! Nice!

This is a great place. Sales associate was amazing. We bought what we needed and got a great deal!!

Great customer service and it came in faster than expected and was exactly how it looked in catalog! Delivery was amazing!

Great customer service and high end furniture for reasonable prices!!!

Everyone was kind, friendly and polite. Gio was great, very professional

At first they attended me really goood but than they delivered the wrong furniture and now they don't want to exchange it for the correct one. Claim was made and now they say they didn't recieve a claim

(Translated by Google) They take a long time to deliver the furniture I do not recommend them at all think twice before buying ahy (Original) Se tardan mucho para entregar los muebles no los recomiendo para nada piensen dos veces antes de comprar ahy

(Translated by Google) The service at Hobbs NM was good. But the delivery service comes from Lubbock TX and is fatal. Because when I made the purchase they called me within an hour of the purchase and told me that they would deliver the merchandise in three days. And almost every day they called me to confirm the delivery, a day before they called me in the morning and told me how the delivery was going to be. But in half an hour they call me again, to tell me they didn't have my merchandise that I had to wait for them to do or something like that. It was on Labor Day weekend, I think they did when they bought it, but they preferred to send it to someone else. I think they sold it and now I have to wait. Very bad service, they have no professional ethics. Thank you. (Original) El servicio en Hobbs NM fue bueno. Pero el servicio de entrega viene desde Lubbock TX y es fatal. Por que cuando realice la compra me llamaron a una hora de la compra y me dijeron que me entregarían la mercancía en tres días. Y casi dodos los días me llamaban para confirmar la entrega, un dia antes me llamaron por la mañana y me dijeron como iba a ser la entrega. Pero a la media hora me llaman otra vez, para decirme que no tenían mi mercancía que tenia que esperar a que lo hicieran o algo asi. Fue en el fin de semana de labor day, yo creo que si lo tenían cuando lo compre, pero prefirieron enviárselo a alguien mas. Creo que lo vendieron y ahora tengo que esperar. Muy mal servicio, no tienen ética profesional. Gracias.

I change my rating to two since they promised some freebies upon buying some furniture but never gotnit delivered. All you get from customer service was empty promise.

Horrible manager, she didn’t go out of her way to fix a problem and continued to tell me that she can get “ugly” too. I hope Ms. Song doesn’t treat another customer like this again.

Awesome customer service! Didn’t have to wait and was able to help us get a set that we wanted!

Randy was very professional and knowledgeable about the products that we showed interest in.

My sales associate was great. She was very pleasant and very patient with me. Also seeing that I am newly divorced of a 30 year marriage, as a man, I had no idea what I was doing. But she was very helpful and polite. I would DEFINITELY recommend the store to anybody. You will not be sorry.

My husband Paul and I had a great and enjoyable time while purchasing furniture from Ashley. Our saleswoman was AWESOME! Thank you Ashley, this was not our first purchase and will not be put last.

This was my first time in the store and I must say the customer service was great. From the moment you walk in you are greeted & helped right away.. Randy made the process easy and I left satisfied and in a timely manner. Will shop again soon

I think our sales associates name was Geo. He was fantastic. Allowed us time no pressure. The store manager was on the floor asking if customers needed anything. Other sales associates were gearing up for the labor day blow-out, but they also took time out to ask any question that you had. The store vibe was very relaxed and professional.

Super inventory, SUPER helpful associate, very negotiable and friendly! Wouldn't go anywhere else! Don't go to Rent to Own places come to ASHLEY'S HOME STORE you'll pay a lot less in interest and get a better product!

The Ashey store in Hobbs did me great, Omar was a very informative sales person and knowledgeable about all the products. I did not buy on the first trip but after the excellent customer service I had decided to return and make a purchase. They made sure to give me the best deal and price and are set up to deliver my new bedroom furniture soon. I would recommend this store to anyone looking for a great deal.

Great customer service at the store! Employee was happy to help. Delivery was fast and my merchandise was brought without any damage!

Very great . Fast installation. Will be buying more products from Ashely’s . Customer service is great and understanding. Workers do there job and get it done quick!

Ordered a complete living room suit paid about $3000.00 cash. Here I am about a month later still waiting on a coffee table we have been told will be here so many times I have lost count. Ashley furniture of Hobbs NM is super professional at selling furniture. After the sell best of luck they will lie to you, a month later refuse to refund your money so you may go purchase the item from a much more professional dealer, and leave you where I am without much choice other than legal action. I personally will never buy anything from Ashley furniture ever again in my life.

Having to edit my review! Was called 24 hours after I made my purchase. They asked me to give them 5 stars before I got my delivery! Was told it would take longer than 6 weeks to get my items.... after being told her customers recieve their stuff within a week or 2. My items came in before the projected time and we were theilled... delivery men were wonderful and kind. But my items came with no hardware! When contacting my sales woman she responded only with a phone number to call. No apology no sympathy to the situation. Also the mattress I bought for my child's bed that was on the sales floor and I had my daughter lay on and try was NOT the mattress I recieved! Seriously! I will never go through them again. The ones I will praise are the delivery men. They were kind and embarrassed for their company!

Cynthia, Victor and Song were very helpful and knowledgeable!! So friendly without being overly so and we felt very comfortable which made our buying experience wonderful!!! Thanks Ashley Furniture!!!

(Translated by Google) I love the quality and the low prices and the friendly staff (Original) Me encanta la calidad y los bajos precios y el personal tan amable

Our visit to the Hobbs Ashley Home Store was great.Cynthia Saenz was very attentive, and helped us to find exactly what we were wanting and needing. Her manager also gave us a great demonstration of the mattresses they had. The store was clean, welcoming, and organized. Thank you Ashley's for making our home even better.

Very nice and welcoming sales associates Gio/and Victor were very helpful in the selection of our purchase. We look forward to shopping there again.

Awesome service!!!

Awesome service!

Love my furniture !!!

Order couches on Thursday delivered Tuesday. Quick and in great condition.

Alvino was very helpful and patient with us. Great costumer service!

Gio was amazing. He was very knowledgeable and answered all of our questions. He was courteous, offered us drinks, yet wasn't too in our face. He gave us space to talk and didn't try and push a sale. Amazing experience.

Great customer service

Friendly staff and great service. We will be back.

Excellent customer service at the Hobbs, NM store! Both the manager and sales floor rep were very helpful and informative. I will definitely be returning again.

Great service and well informed employees!

Randy Schroeder was our salesman. He was great

Randy did a great job helping answering all of our questions, while our children helped. Haha!

Randy Schroeder was very nice and professional. Best salesman I have ever done business with. He answered all the questions my wife and I had. Certain things we were looking for he made sure to find them if they weren’t in store. Definitely recommend going into Ashley’s and asking for Randy. Song Aranda was also very helpful, very knowledgeable on the bed we bought, she was very nice, we definitely will go back as long as they both work there when we need more furniture.

Very helpful

Randy from Hobbs, NM is a great salesman. He did not rush us and gave us plenty of time to look around to make our decision. He is great man with a lot of expertise!! I would recommend him to all my friends and family!!!

Randy Schroeder was very helpful he answered every question we had and very detailed when it comes to finding out the prices

Randy was a very kind and helpful sales representative. He made our visit to Ashley Furniture absolutely enjoyable.

Amazing service great people working their very professional guys that delivered and set up i appreciate all of them taking care of us

Very helpful and my items came faster than i thought they would

Song and Randy gave us our space and helped us with what we needed

The delivery driver and helper were really nice and they used team work and and delivered my bedroom set with no scratches or dents would really tell people about Ashley furniture

Never get our stuff fixed and we pay insurance

Randy at the HomeStore was super helpful and very nice. Was told to wait at least 2 to 6 weeks for delivery and it only took 11 days and the delivery team was so quick with putting it together, I am absolutely thrilled about Ashley furniture.

I went to purchase mattress and as always I was satisfied I buy all my furniture from Ashley very satisfied..

Randy is an amazing sales consultant. He is patient, thoughtful, and knowledgeable in all areas. I won’t be going anywhere else for any of my furniture needs.