Ashley | Hobbs, NM 88240

*Warning* Do Not Shop Here I recently purchased a couch and chair from this location using their Genesis Credit service. I was approved for $2000 in credit with differed interest which I was told that meant my interest would start immediately, which I was fine with. After picking out the couch and chair that fit within the amount I was approved for, I was brought a piece of paper that had 6 different payment plans. I ended up choosing the payment plan that was going to be $59/mo for 1.5 years. After signing the contract the sales rep then told me “oohhh I forgot you are differed interest, that paper and payment plant you selected doesn’t mean anything. Your payment might just be a little higher than what we selected.” Well my first bill showed up saying I owe $100/mo for 3 years. That is double the price for twice as long! So after speaking with the store manager her response was “it was explained to you that you were differed interest, there’s nothing I can do” and I explained to her that all I was told, prior to signing the contract, was that my interest would accrue immediately, there wouldn’t be any “same as cash” grace period and that nothing was mentioned about my payment being hire or for a longer time frame than we had discussed. I then told the store manager that due to the misleading on their behalf, I would like to return my furniture at which point the store manager said they do not do returns. This team is a bunch of thieves! They knew full well what they were doing the entire time! I have reported this incident to the Better Business Bureau. STEER CLEAR!

Gilbert our salesperson at the Hobbs, New Mexico store was very knowledgeable and helpful. I would shop there again.

Super friendly … knowledgeable…. Helpful…

Carson, Alyssa and Omar are top notch. Very professional